🆘│community-support

[raw fossil]

Every time I try to create a ticket and change the message (in the dashboard command) it tells me that the bot has not responded

[pseudo ravine]

Make sure Ticket Tool has the View Channel and Send Messages permission in that channel

[raw fossil]

Okayy, tysm 😀

[autumn lance]

report

where do i report a scammer?

[covert swallow]

#🎫│make-a-ticket and report ticket

[analog carbon]

Question | $new command

I currently have two panels for two different support requests (one is to speak to team member A, one is to speak to team member B).

The panels are called "SSM Support" and "OM Support". However, no matter what I insert in the command "$new {reasoning}", it always opens a ticket with the "SSM Support" panel.

• "$new SSM Support" -> opens the "SSM Support" panel
• "$new OM Support" -> opens the "SSM Support" panel

Only when I deactivate "command style" for the "SSM Support" panel, it opens the "OM Support" panel.

I assume something is incorrect in how I use the "$new" command. How can I fix it to open a specific support pannel?

[zealous crow]

Hello I want to create a ticket tool in my server and i also added forms, it works. When i open the ticket i dont know how to see the results of the form via people filling them out how do i fix that?

Example someone opens up a ticket fills out the form but when i view the ticket they opened i dont see what they've filled out.

[nova wharf]

Hi. The fastest way to do that would be Panel Configs > Forms > Auto display form results on the Ticket Message as an additional embed

[viral pebble]

how do i download the other version of the tickle tweaks

[zealous crow]

Dang im gullible thank u so much 💀 ✅

[iron night]

Gave +1 Rep to @nova wharf (current: #79 - 14)

[nova wharf]

You're welcome

[icy granite]

How do i get mine like this

??

[slow cobalt]

how to create a ticket?

[icy granite]

No how do i get mine like that

Like with the picture

And the selection

[restive condor]

Hey there! See below how to make a dropdown menu

[humble sequoia]

<:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706> Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on

First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

• Panel doesn't send? Make sure you have a valid emoji selected
• Option doesn't show up? Check if two options have the same panel in the DropDown Editor

$dropdown

[restive condor]

Adding images to your embeds is a premium feature

[restive condor]

Hey there! Are you trying to setup Ticket Tool on your server?

[midnight copper]

hi guys, i been following tutorials on youtube but keep getting this at the final step "Failed to send: Access Denied (Ticket Tool doesn't have permission to view or send into this channel)" .. any ideas?

[austere forge]

On your second panel, you must not have the same monitoring channel

[austere forge]

Make sure that the bot has : VIEW CHANNEL SEND MESSAGE and READ MESSAGE HISTORY perms in the channel where you send the panel

[midnight copper]

yup all three enabled but still no 😦

[austere forge]

do you have a ticket tool error message in the channel where you sent the panel?

[iron panther]

Hallo sorry tp disturb any conversation with this message how would i be able to do a command like this?

[midnight copper]

yup
Failed: Missing Permissions

[austere forge]

hi there 🙂
do you want to setup ticket tool on your server ?

[austere forge]

can i get a screenshot pls ?

[iron panther]

Yeah

[austere forge]

follow instructions below ⬇️

[stark rune]

1. Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

2. Create a Panel

To create a panel we are going to need to head over to the panel configs on the dashboard.
Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and your ready to get started with configuring your panel.
An example of a creating a panel is shown below.

3. Send the Panel to a Channel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard.
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq.
An example of a sending a panel is shown below.

Having a Problem Sending the Panel?
Do $debug in a channel with Ticket Tool and make sure it has all the necessary Discord permissions.

[iron panther]

Thank you ever so much your amazing

[iron night]

Gave +1 Rep to @stark rune (current: #79 - 14)

[austere forge]

you're welcome
let me know if you have any questions

[iron panther]

Will definently do 🩷🩷🩷have a great day

[cobalt snow]

hello i need help

when i try to do anything with the bot it’s saying application is not responding

[midnight copper]

hey not sure what i missed but it works now. thanks for the help!

[iron night]

Gave +1 Rep to @austere forge (current: #8 - 623)

[austere forge]

Hi there 🙂
Make sure that the bot has : VIEW CHANNEL SEND MESSAGE and READ MESSAGE HISTORY perms in the channel

[austere forge]

glad it worked 👍

[iron panther]

Ive managed to set it up but idk the command to put it in

[worldly helm]

Hey! Can you please elaborate?

[iron panther]

Ive sey it up on the website but i have no idea to do the command to like put it in my servers channel

[worldly helm]

Dashboard—> Panel Configs—> click the blue button on the top of the screen named "Send" then select a channel and send the panel.

[iron panther]

Oh okay thank you
Your amazing

[iron night]

Gave +1 Rep to @worldly helm (current: #24 - 252)

[worldly helm]

No worries, feel free to reach out again if you habe any more questions 🙏

[junior cove]

im trying to setup my tickettool but when i do /setup it doesnt work

[worldly helm]

Hey there! Can you try to run the /debug command in that channel?

[worldly helm]

Make sure the bot has all the permissions marked with ❌

[junior cove]

that was the issue haha feel a bit dumb now thank you though

thanks @worldly helm

[iron night]

Gave +1 Rep to @worldly helm (current: #24 - 253)

[worldly helm]

No worries, and no need to feel dumb, it happens to everyone atleast once🤣. Feel free to reach out again if you have any more questions🙏

[junior cove]

cheers bro

[deft dune]

Hi, i used /botswitch command to switch to the premium bot. But now I have the problem, that it is no longer reachable. And on the Dashboard I get the error, that i dont have access to it.

Okey, nvm. I used another Server to invite it to the server 😉

[shy harbor]

Ticket tools dont Work!

[worldly helm]

Hallo! Was genau ist dein problem?

[shy harbor]

Will auf mein server mit setup ticket system machen nur es wird immer abgelehnt

Und Admin hat der auch

[worldly helm]

Bitte mache mal den /debug command in deinem server.

also in dem kanal

[sinful coyote]

is there a way to put claimed tickets by separate people in separate category's @humble sequoia

[worldly helm]

Der bot braucht alle diese Berechtigungen

[worldly helm]

Hey there. Yes!
Dashboard --> Panel Configs --> Claiming --> Enable claim category --> Select the category!

[sinful coyote]

Not what im asking, I have 4 different people that could claim tickets (support), i want to know if they claim a ticket and the ticket can be added to a special category that would only have tickets they have claimed

[worldly helm]

Sadly that isnt possible. Only way to keep track of it is by editing your claimed ticket message with the name of the claimed person. Feel free to suggest it though!
#🤖│bot-spam --> s!suggest (YOUR SUGGESTION)

[sinful coyote]

Hmmm the command is not working

[worldly helm]

You put a space a space between s! and suggest

[sinful coyote]

ty lias!

thanks @worldly helm

[iron night]

Gave +1 Rep to @worldly helm (current: #24 - 254)

[sullen wasp]

Hey just super duper quick, do you need premium to add more than one ticket button

I can't find a clear y/n in docs :[

[worldly helm]

Hey there!
No you dont. See below for a guide!

[humble sequoia]

Multipanels

For more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Panel -> Attached Panels

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[sullen wasp]

AHHH

[sullen wasp]

thank you <3

[iron night]

Gave +1 Rep to @worldly helm (current: #24 - 255)

[worldly helm]

No worries! if you have any more questions, feel free to reach out again 🙏

[verbal wadi]

Can anyone help me with this problem?

I have set the category permission for Ticket Tool but still, unable to fix it.

[timber kernel]

Please check the permissions of the category.

[charred crow]

i cant find my server where i use ticket tool in

[timber kernel]

In the dashboard? You then do not have permission to access it.

[verbal wadi]

This?

[charred crow]

someone helped me found it aready but ty

[timber kernel]

Category Settings -> Permissions -> Advanced permissions -> check it please

[verbal wadi]

Well it's still..

Nah it's okay, I know the problem..

[snow sinew]

can someone help me how to do this ?

[worldly helm]

Hallo. was genau meinst du?

[snow sinew]

das man das da rechts kopieren kann

[worldly helm]

Text

Guck hier

[snow sinew]

yeah like this

danke

[worldly helm]

kein problem

[gentle egret]

how does this server have 100k members but no active chat

[worldly helm]

Hello. Please only use this channel for support of Ticket tool.

[gentle egret]

🥺

[bright lava]

This seems to be happening on every request now

[worldly helm]

Hey there!
Please check if your premium subscribtion is still active.

[gentle egret]

I cant see the server where im owner at and he did the role thing

[worldly helm]

Hello 🙂

** «You don't see your Server on the Dashboard?»**

There are mulitple options to fix this issue.

1: Make sure you have access to the Dashboard. ( Do the /permissionlevel command in your server and send a screenshot in here)
2: Click the Button on the Dashboard
3: Log out and log-in again
You can skip the first step as you are the owner.

[gentle egret]

I will try

This is what the owner alr did

[worldly helm]

Ohh no, thats not how additional roles work. He will either have to set up a dashboard role (look below) or give you administrator.

[humble sequoia]

Dashboard Roles

Any role you put there will have full access to the ticket tool dashboard. The server owner and users with admin permissions already have access to the dashboard.
Be careful of which roles to put here

Oct 21, 2024, 2:24 PM

[bright lava]

lmao my co-founder ended our subscription thinking it was a different one... Thanks!

[iron night]

Gave +1 Rep to @worldly helm (current: #24 - 256)

[gentle egret]

Ohh

[worldly helm]

You're welcome

[gentle egret]

Hey the other guy that wanted to help me gave me these instructions

[worldly helm]

What do you mean?

[gentle egret]

Im sorry he was right i just said it wrong to the owner

[worldly helm]

Alright.

[crude thunder]

Hello

[worldly helm]

Hello. Do you need help regarding ticket tool?

[crude thunder]

I have one

How do I add the reason to why is the ticket is being opened?

The person who opens the ticket will add a reason is what Im talking about

[worldly helm]

Do you mean the forms option? the popup

[gentle egret]

Hey, thank you so much for the help. It worked perfectly❤️

[iron night]

Gave +1 Rep to @worldly helm (current: #24 - 257)

[worldly helm]

No worries

[crude thunder]

If I open a ticket, how do I add a reason?

[worldly helm]

Do you mean this???

[crude thunder]

Yes

[humble sequoia]

Pop-up Forms

A Discord Form lets the user answer individual questions in a pop-up Form, which then displays the answers in the ticket message. This can save time if you already know what you want to ask the user.

Setup Forms

Forms can be enabled under Panel Settings > Form Options > Edit Forms Options. In the new pop-up window, you can now enable and edit your own Form.

Form Options

You can add up to 5 questions in the Discord form. This is a Discord limitation. Each question can have a placeholder in the input field, a minimum and maximum input, multi-line, and also the option to have the answer required.

Options

Question Title ➞ Your Question goes here
Question Placeholder ➞ The placeholder text in the input field
Required ➞ If enabled, the user has to answer this question, to submit the form
Multi-Line Input ➞ Allows the user to input multiple lines
Minimum and Maximum Input ➞ Set a minimum and maximum input value for the user

Displaying the Answer

To display the answers from the user, you need to enable Auto display form results on the ticket message as an additional embed

If you don't want a second embed, go into your Panel Configs > Ticket Options > Edit Ticket Message. You use the variable {create.form.x} and replace x with the number of your question. For example, the response to Question 5 can be displayed with {create.form.5}.

[worldly helm]

Please refer to the embed above

[crude thunder]

Where?

@worldly helm

[worldly helm]

Please dont ping me, and as you can see in the embed above, on Forms

[crude thunder]

Oh, but I don't see it

[gentle egret]

in the mid

[worldly helm]

Right here

[crude thunder]

WYM?

[worldly helm]

Click on Forms

[crude thunder]

Ok

[gentle egret]

how can i add roles to tickets?

[worldly helm]

Hello. Do you mean your support team or another role?

[gentle egret]

uhm yes

like supplier

[humble sequoia]

How can I grant my team access to tickets?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to grant access to
4. Open the General options menu
5. Select your Support Team Roles
6. Save changes

[worldly helm]

See above on how to give your support team access to tickets

[gentle egret]

ok

can i add just members too?

[worldly helm]

But then everyone is gonna see the ticket.

atleast the ones with the member role

[gentle egret]

i mean specific member

[worldly helm]

You can use the /add command to add members to the ticket or give them an extra role (That is how you use additional roles)

[gentle egret]

ok so if i want someone to see every ticket made i need to make him a role

[worldly helm]

Yeah you can do that

[gentle egret]

thank you

thanks @worldly helm

[iron night]

Gave +1 Rep to @worldly helm (current: #23 - 258)

[gentle egret]

there was a mess that i needed to send that

bye

[worldly helm]

No worries Bye!

[alpine belfry]

Hey, how i can do the form ticket from Free Version?

[pseudo ravine]

Hey there. Please refer to the embed below!

[humble sequoia]

Pop-up Forms

A Discord Form lets the user answer individual questions in a pop-up Form, which then displays the answers in the ticket message. This can save time if you already know what you want to ask the user.

Setup Forms

Forms can be enabled under Panel Settings > Form Options > Edit Forms Options. In the new pop-up window, you can now enable and edit your own Form.

Form Options

You can add up to 5 questions in the Discord form. This is a Discord limitation. Each question can have a placeholder in the input field, a minimum and maximum input, multi-line, and also the option to have the answer required.

Options

Question Title ➞ Your Question goes here
Question Placeholder ➞ The placeholder text in the input field
Required ➞ If enabled, the user has to answer this question, to submit the form
Multi-Line Input ➞ Allows the user to input multiple lines
Minimum and Maximum Input ➞ Set a minimum and maximum input value for the user

Displaying the Answer

To display the answers from the user, you need to enable Auto display form results on the ticket message as an additional embed

If you don't want a second embed, go into your Panel Configs > Ticket Options > Edit Ticket Message. You use the variable {create.form.x} and replace x with the number of your question. For example, the response to Question 5 can be displayed with {create.form.5}.

[alpine belfry]

Thanks! Is this for the free version?

[iron night]

Gave +1 Rep to @pseudo ravine (current: #5 - 793)

[pseudo ravine]

Yes, it is. You’re welcome, glad I could help! Thanks for choosing Ticket Tool!

[alpine belfry]

Sorry, but i take a Tickettool trail, how Can i invite the premium version?

[humble sequoia]

Inviting and Enabling Premium Bot

The first thing you will need to do is invite the premium bot, an invite can be found here

Once the bot is in your server we will head to the dashboard and manage your server. When you are managing your server, you want to head into "Server Configs" then click the drop down menu under "Select the bot you would like to use on this server" then click "Ticket Tool#6207" and then save.

[restive condor]

Hey there! There you go ^

[alpine belfry]

Thanks

[iron night]

Gave +1 Rep to @restive condor (current: #1 - 1587)

[low mountain]

how can I have closed ticket archived to another category

[restive condor]

Hey there! Dashboard > Panel Configs > Category > Closed Tickets Category

[serene sparrow]

i have the ticket tool in my discord , and i went o add another ticket through the website , and now i keep getting an error code when i click dashboard

[restive condor]

Hey there! Could you screenshot the error message?

[supple veldt]

Hi question - if we remove the Ticket Tool bot from our server (just temporarily) - will all the existing ticket channels be deleted too? Or will they be preserved?

[serene sparrow]

should it kick the ticket tool and relink it

[restive condor]

You can give that a try

[restive condor]

Hey there! They will be preserved

[serene sparrow]

ok

that worked . thank you

[restive condor]

[grand briar]

Hey Dan i have an issue here, my ticket bot role has all the permissions but i couldn't update my panel message

[restive condor]

Hi there, can you use the /debug command in that same channel please

[grand briar]

its showing this

[restive condor]

Ticket Tool seemss to be missing the EMBED LINKS permission for that channel

[low mountain]

thanks

[iron night]

Gave +1 Rep to @restive condor (current: #1 - 1590)

[shy drift]

Hey guys, I have a question regarding tickettool. Can i create 2 create ticket channel. One for general support and one for collabs for example ?

[restive condor]

Hey there! Yes

[plain urchin]

I set a message to be sent in the ticket but only the original message goes through

[worldly helm]

Hey there!
Are there any error messages?

[shy drift]

Great, is premium neede for this feature ?

[restive condor]

Nope, you can create as many panels as you'd like for free

[plain urchin]

anyone know how to solve ?

[worldly helm]

Are there any error messages?

[plain urchin]

nop

[worldly helm]

Could you please show me a screenshot

[plain urchin]

in server and in dashboard

i make one as the same way in my personal server and works

[worldly helm]

You have to update/resend the panel

[plain urchin]

but in this other server doen'st work

[plain urchin]

i already do

[worldly helm]

What is your main language?

[plain urchin]

Pt BR

[worldly helm]

What do you mean?

[plain urchin]

Portuguese from brazil

[humble sequoia]

Equipa de Apoio Portuguesa

Se você está procurando ajuda, abra um ticket para entrar em contato com a equipe de suporte em português. Vá para #🎫│make-a-ticket e pressione o botão :flag_br:.

[worldly helm]

Please open a ticket above.

[humble sequoia]

━━ Lil Tis's inquiry has been moved to a ticket ━━

[frozen patrol]

hey is there a way to set up a log channel for ticket tool only

[humble sequoia]

Logging Options

With Ticket Tool, you can customize the behavior the bot takes when logging your tickets! For editing these options follow these steps:

Dashboard ➞ Panel Configs ➞ Logging Options

Logging Channel
Here you will define which channel @humble sequoia will save the Logs in (ticket created/deleted/closed, etc.)

Logs you can save:

➞ Ticket Created ➞ Logs when a ticket is created
➞ Ticket Closed ➞ Logs when a ticket is closed
➞ Ticket Opened ➞ Logs when a ticket is opened
➞ Ticket Renamed ➞ Logs when a ticket is renamed
➞ Ticket Deleted ➞ Logs when a ticket is deleted
➞ Transcript Saved ➞ Logs when a ticket is saved

Select with (disable) or (enabled) which logs you would like

Below you can see an example of what the Logging Options will look like:

[worldly helm]

Hey there! Look above

[frozen patrol]

thank you! also having trouble with the drop down menu and setting it up, if you dont mind assisting me! :)

[iron night]

Gave +1 Rep to @worldly helm (current: #23 - 259)

[worldly helm]

Sure, what exacly seems to be the issue?

[frozen patrol]

ill send a picture of what I have

is this where i should be making it?

[worldly helm]

You have to select a panel and enable the thing above.

[frozen patrol]

yea but am i doing it right

[worldly helm]

Yep.

[hybrid palm]

What could prevent people from opening a ticket that they get an error? I have a form they fill out. There was no option to prevent certain roles from opening one right?

[worldly helm]

Hey there 🙂

__ «You don't have permissions to use this»__

Are your members seeing this message when they try to create a ticket?

You may have accidentally denied them permission to use the Create Ticket button.

Look in the following places in your server's dashboard ⬇️ ⬇️

Server Configs > Blacklist Roles
Any roles there will be unable to interact with the bot in any way, including creating tickets.
Panel Configs > Buttons > Create Ticket > Support team only
If this is enabled , only your staff will be able to use the button.
Panel Configs > Buttons > Create Ticket > Disabled Roles
Any roles there will be unable to use the button.

[hybrid palm]

Thank you ❤️ That is what i was looking for!

[worldly helm]

Kein Problem

[still lava]

lias1948

From Afrikaans (AF) To German (DE)

Kein Problem

Translation requested by Xenon from Flag-Reaction Feature.

[brittle fox]

@worldly helm
ممكن مساعدة

[humble sequoia]

فريق الدعم الفني العربي

عميلنا العزيز ان كنت تبحث عن مساعدة يرجى فتح تكت خاص بفريق الدعم الفني العربي
اذهب الى#🎫│make-a-ticket
ثم قم بلضغط على الايموجي الاتي (🇯🇴)

[lament prairie]

تفضل ، وما يحتاج منشن

[brittle fox]

هل استطيع ارجاع تكت

[lament prairie]

لازم تسوي بانل جديد عشان البانل الحالي محذوف

[brittle fox]

مفي استرجاع البانل القديم

[lament prairie]

ما يمديك للأسف لازم سوي وحدة جديدة

[crude thunder]

Hello

[idle osprey]

#💡│suggestions

[twilit tiger]

is there a way that you can set a close timer to the ticket

like a close request with a close timer it will automatically close in certain amount of hours

[pseudo ravine]

Hey there. Please refer to the embed below!

[humble sequoia]

Automation <:beta1:1022173658610946182><:beta2:1022173656492810340>

With Ticket Tool's automation, you'll be able to customize your ticket system workflow! Using the Automation Editor you can:

• Chose out of 6 different triggers
• Set a Message Watcher to wait for a message for a given time, or to wait for the absence of them
• Add delays on the execution of actions after the trigger or watcher finds a message!

Automation Command

Automations can be stopped, by running the /automation stop command inside the ticket you want it to stop in. Restart it with /automation start You'll also be able to view the current status of the automations with /automation.

__Important Notes__

- Automation is on ALPHA TESTING PHASE, things might work unexpectedly or not at all. 
- Any automation will run for a maximum of 7 days or until the ticket is closed, afterward, it will stop checking
+ You can have 5 automations per panel

$auto

[slow berry]

Is there a another way please tell if there is

[umbral blaze]

hello

[tidal sedge]

Help

[umbral blaze]

i need help

[tidal sedge]

yes

Do you have the ARAR application dawlod?

[umbral blaze]

no

[humble sequoia]

@tidal sedge

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[tidal sedge]

I came for the drug, it's Braia

☠️☠️

[main sparrow]

I Need my Ticket

[wheat ferry]

Hey

[full quest]

Hi

[wheat ferry]

erm what sort of permissions am I missing

[full quest]

I would love to help but i'm trying to set up ticket tool and it doesn't appear as a channel so idk sorry

That's Why i joined this server in the First place

[tiny kelp]

Hi!
I need help. In my server I tried to do /setup, but the application wouldn't respond.

[vestal crystal]

Can only server owners set up ticket tool? I’m trying to do it as a mod with server perms but the /setup action isn’t working

[tardy smelt]

How long does it tay for my money to come back to my pocket?

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[worldly helm]

@full quest @vestal crystal Hello. Could both of you try the /debug command in that channel and send the link you get in here? Thanks

[iron night]

Gave +1 Rep to @full quest (current: #344 - 1)

[restive condor]

Hi there, if you're still having this issue, please #🎫│make-a-ticket

[full quest]

I have a problem with something else

[humble sequoia]

Invalid Form Body: Invalid emoji

This error indicates you have selected an invalid emoji, i.e. an emoji the bot isn't capable of using, in a button field

Which Emoji?

This depends upon which action the error is appearing, the most common cases are the Create Ticket button or one of your Dropdown emojis. You can visit your Button's List to find all available buttons and find the conflicting one by yourself.

Why doesn't the bot accept it as valid?

• You selected an emoji that doesn't exist anymore, i.e. that has been deleted
• You wrote text there, instead of an emoji (or in addition to an emoji)
• You entered a code for a custom emoji from a server that the bot is not a member of
• You entered a custom emoji code incorrectly
• You're on iPhone and entered an emoji using the phone's emoji pad (use the emoji selector in the website instead)

[worldly helm]

Please refer to the embef above^^!

[pallid girder]

.

[worldly helm]

Do you need help with ticket Tool?

[full quest]

I don't understand

[worldly helm]

See below.

[humble sequoia]

Invalid Form Body: Invalid emoji

Cette erreur indique que vous avez sélectionné un emoji invalide, c'est-à-dire un emoji que Ticket tool n'est pas capable d'utiliser, dans un champ de bouton.

Quel Emoji ?

Cela dépend de l'action pour laquelle l'erreur apparaît, les cas les plus courants étant le bouton Créer un ticket ou l'un de vos emojis de l'option Dropdown (autrement appelée liste déroulante sur le tableau de bord🇫🇷)

Vous pouvez visiter votre Liste des boutons pour trouver tous les boutons disponibles et trouver celui qui est en conflit par vous-même.

Pourquoi Ticket tool ne l'accepte-t-il pas comme valide ?

• Vous avez sélectionné un emoji qui n'existe plus, c'est-à-dire qui a été supprimé.
• Vous avez écrit du texte à la place d'un emoji (ou en plus d'un emoji)
• Vous avez saisi un code pour un emoji personnalisé provenant d'un serveur dont le bot n'est pas membre.
• Vous avez saisi un code d'emoji personnalisé de manière incorrecte.
• Vous utilisez un iPhone et avez saisi un emoji en utilisant le pavé emoji du téléphone (utilisez plutôt le sélecteur d'emoji du site web).

[pallid girder]

@lias194Yes, I need help. Do you know the game? They made a ticket to win your YT tag, but I'm clicking on the other and it shows that the limit of 500 has already been reached. Can you get it for me?

[full quest]

It worked but how do i prevent that a person opens multiple tickets?

[worldly helm]

You can adjust the ticket limit for each panel, not for all panels

[full quest]

On the website or manual?

[pallid girder]

Ok

[worldly helm]

Disord has a limit of 500 Channels, it seems like their server reached that limit. Please tell their staff to dlete some channels

[worldly helm]

Dashboard

[full quest]

Alright and can i choose to let go the tickets to a certain category?

[worldly helm]

Yes, and sorry you actually CAN choose how many ticket can be opened in general

[humble sequoia]

How do I set what category tickets are created in?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to grant access to
4. Open the Category options menu
5. Select the categories of your preference
6. Save changes

[worldly helm]

See above

[full quest]

Perfect thxx

[pallid girder]

ok i will tell them to delete some channels that are limits

[worldly helm]

Okay, great

[worldly helm]

You're welcome‼️Feel free to reach out again if you have any more questions 🙏
This server uses a reputation system, so if you think i did good, feel free to do +rep @lias1948 in #📈│reviews

[full quest]

+rep @worldly helm

[iron night]

Gave +1 Rep to @worldly helm (current: #23 - 260)

[full quest]

I probably will come back very soon😂

[worldly helm]

No worries, here to help!

[full quest]

I don't understand the dropdown function, i can only have one because the others won't show the required area

[shadow lynx]

i activated the free trial

but the options still dont work

[shadow lynx]

need multiple panels

[full quest]

Yes but like can i merge them as one panel then?

Cuz what's the use of multiple choice then

[shadow lynx]

not rlly

you have the drop down, it then creates a ticket for said pannel

[humble sequoia]

Inviting and Enabling Premium Bot

The first thing you will need to do is invite the premium bot, an invite can be found here

Once the bot is in your server we will head to the dashboard and manage your server. When you are managing your server, you want to head into "Server Configs" then click the drop down menu under "Select the bot you would like to use on this server" then click "Ticket Tool#6207" and then save.

[worldly helm]

Hello. Please follow the steps above ^^!

[shadow lynx]

thx ml

[iron night]

Gave +1 Rep to @worldly helm (current: #23 - 261)

[full quest]

🙏🏻

+rep @shadow lynx

[iron night]

Gave +1 Rep to @shadow lynx (current: #344 - 1)

[full quest]

It doesn't show the ticket message

[worldly helm]

That message is not meant for you.

[full quest]

Ohh ok

[worldly helm]

Please show me your ticket message on the Dashboard

[shadow lynx]

i used free trial, but cant invite the bot

[full quest]

This one?

[worldly helm]

On the embed i‘ve sent above you can click on the Blue "here"

[worldly helm]

Yes, Head over to Server configs —> scroll down a bit —> You probably have storage mode enabled, please disable it.

[shadow lynx]

oh perfect, thx

[iron night]

Gave +1 Rep to @worldly helm (current: #23 - 262)

[full quest]

It already was disabled

[worldly helm]

Please use the /debug command in that channel

[full quest]

In my server right?

[worldly helm]

Yes in that exact channel

[full quest]

Didn't work 😅

[worldly helm]

You used the command in 🎫› Catty-ticket

[worldly helm]

Please use it in the ticket-0003

[humble sequoia]

Invalid Form Body: Invalid emoji

Cette erreur indique que vous avez sélectionné un emoji invalide, c'est-à-dire un emoji que Ticket tool n'est pas capable d'utiliser, dans un champ de bouton.

Quel Emoji ?

Cela dépend de l'action pour laquelle l'erreur apparaît, les cas les plus courants étant le bouton Créer un ticket ou l'un de vos emojis de l'option Dropdown (autrement appelée liste déroulante sur le tableau de bord🇫🇷)

Vous pouvez visiter votre Liste des boutons pour trouver tous les boutons disponibles et trouver celui qui est en conflit par vous-même.

Pourquoi Ticket tool ne l'accepte-t-il pas comme valide ?

• Vous avez sélectionné un emoji qui n'existe plus, c'est-à-dire qui a été supprimé.
• Vous avez écrit du texte à la place d'un emoji (ou en plus d'un emoji)
• Vous avez saisi un code pour un emoji personnalisé provenant d'un serveur dont le bot n'est pas membre.
• Vous avez saisi un code d'emoji personnalisé de manière incorrecte.
• Vous utilisez un iPhone et avez saisi un emoji en utilisant le pavé emoji du téléphone (utilisez plutôt le sélecteur d'emoji du site web).

[full quest]

Alright

[worldly helm]

See above on how to fix it!^

[shadow lynx]

whats the {user} thing for a mention?

{mention}?

[worldly helm]

To ping a the ticket opener?

[shadow lynx]

ues

[worldly helm]

{user} works perfectly for that

[shadow lynx]

it puts it as numbers

i need for channel name

[worldly helm]

You can use <#CHANNEL_ID>

[shadow lynx]

say like some one says

someone makes a ticket

it must be for a certain panel “support-lias1948”

[worldly helm]

Ohh you mean the ticket names

[shadow lynx]

yeah

like thjs

usernames

[worldly helm]

{ticket.user.name} that should work

[shadow lynx]

ok thx

🙏 thx @worldly helm

[iron night]

Gave +1 Rep to @worldly helm (current: #23 - 263)

[worldly helm]

Im not sure but i think {user} works aswell there

[shadow lynx]

it does but it sends user if

*id

[worldly helm]

lenme check

[worldly helm]

You can see here which one fits the best for you

[shadow lynx]

ohhh ok amazing

[limber abyss]

how to make a bot make a menu

[worldly helm]

Hey! What do you mean?

[limber abyss]

I'm new

[worldly helm]

Okay, still what do you mean?

[limber abyss]

I'm looking for a ticket bot to unban

[worldly helm]

May i ask what your main language is?

[limber abyss]

You can insult me, but I'm Russian

[worldly helm]

I do not want to insult you. I was just asking so i can use a translator to help you better!

В чем именно заключается ваша проблема/вопрос

[limber abyss]

я хочу найти бота который разбанит меня а проблема в том что меня забанили за кросс трейдинг и я обещаю больше этого не делать

[worldly helm]

Вы находитесь не на том сервере. Мы не знаем, в какую службу поддержки вам следует обратиться, и не можем вам чем-либо помочь. Извини

[limber abyss]

Окей я не расстраиваюсь

[worldly helm]

Хорошо, хорошего дня!

[tulip sequoia]

Hey guys, how can I set up the ticket app to allow admins to open multiple tickets.

When I try to open more than one it say only one is allowed at a time. But I'm using it to get myself and other admins into a private chat with a specific member of discord using the /add feature.

[weak vine]

Hi there! Either im Stupid or something is just not working properly.
I have this Setup and want after 48 Hours (without any Response) that the Ticket Tool Bot is reminding that its 48h since the last Reply and the ticket will be closed blablabla and then closes is
But for now its either just Closing the Ticket without the Reminder, just sending the Reminder or even if there are replies within that 48h Limit, the ticket gets closed. Can someone help me out on this one?

[covert willow]

Hey, my ticket tool bot appears to be down?

[worldly helm]

hey there! The First automation you have enabled that the ticket closes after 2 days of no repsonse, as its the first automation it goes before sending the reminder

[worldly helm]

Hey there!
Any error messages?

[covert willow]

Ah, I got a bot error

Seems to be a payment issue

[weak vine]

i had the automation the opposite way but it was only sending out the Reminder without closing the ticket - so i was testing out some automations setups

[covert willow]

all good

[worldly helm]

After the reminder, did you wait another 2 days?

[weak vine]

yea but nothing happend thats why i lowered it to 5 minutes so it would be 2 days -> reminder -> 5 mins -> close

but that didnt work as well weirdly enough

[worldly helm]

i dont know that much about automation but the bot sends the reminder which means the second automation doesnt stop, maybe that could be the issue...

[weak vine]

i will check if i can figure it out somehow - if someone has any other tips pls let me know!

also ty Lias for helping regardless!

thanks @worldly helm

[iron night]

Gave +1 Rep to @worldly helm (current: #23 - 264)

[austere forge]

Hi there 🙂
Dashboard > Panel configs > Limits - Open tickets each user

[coarse vault]

Does anybody know how to make a ticket bot like this lmk I’ll pay $35 whoever can help

[humble sequoia]

inv_iz's issue has been solved in another channel.

[worldly helm]

Hello. Please refer to the embed below.

[humble sequoia]

**Panel Message**

The panel message is where people react to make a ticket. To customize it head over to your Dashboard --> Panel Configs -> Panel -> Edit Panel Message

[coarse vault]

Yeah I would rather somebody help me and I pay them

[worldly helm]

What do you mean, that is literally the guide on how to make that.

[coarse vault]

How to fix bot not opening ticket in the right category?

@worldly helm

[humble sequoia]

Overflow Categories

Discord only allows to stack up to 50 channels per category, meaning that if you have already 50 tickets in one category, the bot won't be able to place a ticket in that category, for such reason Ticket Tool counts with overflow categories, meaning that if your main category is filled, the bot will go ahead and place the ticket on the next one available, simply choose a second category in the category pickers:

[worldly helm]

Take a look at these 2 things

[coarse vault]

Thanks G

[full quest]

It all worked ou but i have a question about the transcript

I want the tickets always transcripted

Is that possible?

[worldly helm]

You can save as many transcripts as you like

[undone pond]

I keep getting this message. I gave the bot roles and everything. Is it because I’m on a phone?

[worldly helm]

Hello. Please use the /permissionlevel command in your server

[undone pond]

Thanks you! What user should I select?

[iron night]

Gave +1 Rep to @worldly helm (current: #23 - 265)

[worldly helm]

No one, just press enter so the outcome is you

[jade topaz]

@humble sequoia

[worldly helm]

Hello. Do you need help regarding ticket tool?

[jade topaz]

Suport plis

[worldly helm]

What can i help u with

[jade topaz]

mknha account was banned, I want to see what happened

[worldly helm]

You are in the wrong server.

[jade topaz]

my account was banned, I want to see what happened

Server Brazilian

Could you help me?

[worldly helm]

No, wrong server

[jade topaz]

😮‍💨

[mild snow]

hello

I have a problem

[worldly helm]

Hello. What seems to be the issue?

[mild snow]

I created a panel for users to use to create tickets and when a nomal member tries to create a ticket it says he doesn't have permision

[worldly helm]

__ «You don't have permissions to use this»__

Are your members seeing this message when they try to create a ticket?

You may have accidentally denied them permission to use the Create Ticket button.

Look in the following places in your server's dashboard ⬇️ ⬇️

Server Configs > Blacklist Roles
Any roles there will be unable to interact with the bot in any way, including creating tickets.
Panel Configs > Buttons > Create Ticket > Support team only
If this is enabled , only your staff will be able to use the button.
Panel Configs > Buttons > Create Ticket > Disabled Roles
Any roles there will be unable to use the button.

[shadow lynx]

is it posibble to change the look of the bot

[humble sequoia]

Ticket Tool Custom Avatar

As of now, you are not able to change Ticket Tool's profile picture, nonetheless, our Development Team is working on the release of white labels, this is your own custom bot!

For the time being, you can change the bot's nickname by right-clicking the bot in the user list on your server and clicking Change Nickname

$avatar

[worldly helm]

Hey there!
Look above.

[shadow lynx]

ahh perfect

when will the custom pfp be released?

[humble sequoia]

About ETA

We don't provide any kind of ETA for the release of updates to the bot due to the changing nature of the development process. Thanks for being patient and choosing Ticket Tool!

[pale vortex]

Hey, can you tell me how to make a menu?

Someone wants to open a ticket and take out more than one ticket from the menu

@worldly helm

[lament prairie]

قصدك زي ذي؟

[pale vortex]

يب

[main sparrow]

Support pls

[pseudo ravine]

Hey there. You have an open ticket: #1298109742568312902

[humble sequoia]

<:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706> قائمة الخيارات / Drop-down

تحل قائمة الخيارات محل الأزرار الموجودة في رسالة لوحة التذاكر الخاصة بك وتستخدم القائمة مع جميع اللوحات الخاصة بك. لإعداد هذا، توجّه الى إعدادات اللوحة، وحدد لوحة التذاكر الرئيسية.

<:Numbericons1:1018864164032225340> تمكين نمط الخيارات

أولًا، عليك تفعيل نمط الخيارات. وبعدها يجب عليك إضافة عناصر في محرّر الخيارات. الآن يمكنك البدء بتعديل الخيارات الخاصة بك!

<:Numbericons2:1018864168041971712> محرر الخيارات

كل سطر في محرر الخيارات يمثّل سطر من قائمة الخيارات على الدسكورد. يمكنك إضافة المزيد من الخيارات، بواسطة الضغط على

أولًا، عليك إختيار لوحة تذاكر. هذه هي اللوحة التي سيفتح لها هذا الخيار تذكرة.
لا تقم بتحديد نفس اللوحة مرتين. يجب أن يكون لكل خيار لوحة مختلفة

وبعد ذلك يمكنك وضع عرض. هذا هو عنوان هذا الخيار وسيظهر في قائمة الخيارات. يمكن تعيين الوصف مباشرة بعد ذلك، والذي سيكون أسفل العنوان باللون الرمادي.

بالإضافة إلى ذلك، يمكنك تحديد رمز تعبيري (إيموجي) سيتم عرضه أمام كل خيار. يمكنك إما إدخال معرف الرمز التعبيري يدويًا أو تحديده في أداة التحديد.

المشاكل الشائعة ⚠️

• اللوحة لا تعمل؟ تأكد أنك قمت بإدخال رمز تعبيري صحيح.
• الخيار لا يظهر؟ تحقق مما إذا كان هناك خياران لهما نفس اللوحة في محرر الخيارات.

$ardropdown

[lament prairie]

شوف الشرح الي فوق

[iron olive]

Is there a way to have a command that when run will DM the person running the command a list of all Ticket IDs they have claimed?

[broken drum]

hiii, I wanted to set the bot up by using a webhook but the bot doesn't react to the prefix command whenever another bot sends it, is there a way to fix this?

[restive condor]

Hey there! No, that's currently not possible.
You can search using Discord's search feature and filter it to your transcript channel while looking up the user ID
https://i.imgur.com/zHkDsMf.gif

[humble sequoia]

Suggestions for Ticket Tool

To make a suggestion use the s!suggest suggestion command in #🤖│bot-spam. Note that you'll suggestion will be first reviewed by our Support Team before it's posted into #💡│suggestions, channel in which you'll be able to vote for other suggestions!

[restive condor]

Hey there! You will need to add that bot's ID as a bot Ticket Tool will react to, from your Dashboard > Server Configs > Bot
Please note a bot needs to be sending the message, not a webhook

[broken drum]

I did that, I set it up with Saphire, the issue is, whenever Saphire then sends the command to open the ticket, Ticket Tool doesn’t react

[restive condor]

Have you enabled Command Style Ticketing on the Dashboard?

[broken drum]

I think I did, but lemme check to be sure rq

Yep

It’s enabled

[restive condor]

Alrighty, can you use the /debug command in the channel where Sapphire is using the command?

[narrow patio]

Is Ticket Tool down at the moment?
||Roblox Integration is on||

[broken drum]

All permissions are enabled if that is what you mean

[restive condor]

Hey there! Does that server still have an active premium subscriptions?

[narrow patio]

Let me check rq

[stuck mango]

I added a image for the bottom embed, but it still isn't showing. Anyone know why?

[restive condor]

You haven't added Sapphire's ID to the Bot section

[narrow patio]

Yes it is active

[restive condor]

Hey there! Please update or re-send your panel

[broken drum]

I did

[stuck mango]

I have done that numerous times!

[restive condor]

Make sure you save the changes. That field is currently empty

[broken drum]

Oh oki, lemme do it again even tho I remember saving

[restive condor]

Have you enabled the Bloxlink integration on the Dashboard? Dashboard > Panel Configs > Integrations

[narrow patio]

Yes sir

[restive condor]

Could you screenshot what your embed looks like on the Dashboard please

[restive condor]

Could I get your server name or ID please

[narrow patio]

One Moment

[broken drum]

Thanks, I was pretty sure I saved it but then again my wifi is a bit unstable today. Tysm for your help

[iron night]

Gave +1 Rep to @restive condor (current: #1 - 1593)

[restive condor]

No problem

[restive condor]

If you're using a Discord attachment link for your image, the image link might be too long.
Can you please try uploading the image someplace like https://imgur.com?

[stuck mango]

Will try.

[narrow patio]

I think it works again. Maybe bloxlink was down. Sorry

[restive condor]

No worries, glad it works now! 😄

[narrow patio]

Thanks for your Support!
Gn

[iron night]

Gave +1 Rep to @restive condor (current: #1 - 1594)

[stuck mango]

Awesome, it works! Thanks a lot Dan!

[iron night]

Gave +1 Rep to @restive condor (current: #1 - 1595)

[restive condor]

Glad to hear!

[agile pike]

How can I add someone access to the pannel?

[restive condor]

Hey there! See below please

[humble sequoia]

Dashboard Roles

Any role you put there will have full access to the ticket tool dashboard. The server owner and users with admin permissions already have access to the dashboard.
Be careful of which roles to put here

Oct 22, 2024, 8:53 PM

[agile pike]

Thanks

[iron night]

Gave +1 Rep to @humble sequoia (current: #17 - 345)

[thorn onyx]

One of the panels I have are not able to be attached through Multi Panels. Previously, it was. Anyone know why?

[worldly helm]

Hello!
Dashboard --> Server Configs --> Blacklist roles --> select your blacklisted role

Panel configs --> Buttons --> Create ticket --> Disabled roles

[restive condor]

Hey there! Could you use the button above your server name

[iron night]

Gave +1 Rep to @worldly helm (current: #23 - 266)

[valid roost]

What do you do if the application isn’t responding

[worldly helm]

Hello. Please try to use the /debug command in that channel

[valid roost]

K

Still not working

[worldly helm]

Please give the bot the permissions marked with ❌

[mental swift]

is there a way to delete all the closed & open tickets ?

delete it in a sec

[worldly helm]

Hey there!
You can use the /purge command in your server

[mental swift]

only the server owner can do it right?

[worldly helm]

Yes

[mental swift]

thanks

[worldly helm]

No worries

[umbral blaze]

i need help please

[humble sequoia]

Hello, we would love to help you, but if you don't tell us what you need help with we can't help you :(

[umbral blaze]

some people are saying they dont see the tickets

[worldly helm]

Hello. Please elaborate

[umbral blaze]

some of my ticket mods say they cant see the tickets being made how do i fix that?

[worldly helm]

Do they have the support team role?

Does the support team role have access to view tickets?

[umbral blaze]

they have a different role

we call it nuke carrys

[worldly helm]

well if they dont have the support team role or an additional role you can setup on the dashboard, it wont work.

[humble sequoia]

How can I grant my team access to tickets?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to grant access to
4. Open the General options menu
5. Select your Support Team Roles
6. Save changes

[worldly helm]

Check out the embed above

[umbral blaze]

okay i did

do i gotta do that for both panels?

[worldly helm]

Yes

[umbral blaze]

its not showing the same role for the second panel

wont let me pick it again

[forest sierra]

So the tickets on my server are only displaying the number, not the username when they get created, but I'm on the free version, so it's the default naming system. Does anyone know how to fix that?

[restive condor]

Hey there, it should. Please try using the button above your server name

[restive condor]

Hi there, a premium subscription is required to have custom ticket names

[humble sequoia]

Ticket names

The ticket name is the default channel name of all tickets. To edit it, go to your Dashboard > Panel Configs > Ticket. There you can edit the channel name of opened and closed tickets. You can also use variables in there.

Note: This is a premium feature

[umbral blaze]

i got it to work

[restive condor]

Glad to hear 😄

[umbral blaze]

so you have to pay to have custom ticket names?

[restive condor]

That's right

[umbral blaze]

okay ill keep that in mind

[honest wharf]

i need help

im trying to set ticket toll up

[forest sierra]

I can't change the name, but shouldn't it default to username and ticket number?

My issue is it's not displaying that properly

[honest wharf]

uh

[restive condor]

No, the default name is ticket-{count}

[restive condor]

Hey there! See below please

[stark rune]

1. Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

2. Create a Panel

To create a panel we are going to need to head over to the panel configs on the dashboard.
Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and your ready to get started with configuring your panel.
An example of a creating a panel is shown below.

3. Send the Panel to a Channel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard.
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq.
An example of a sending a panel is shown below.

Having a Problem Sending the Panel?
Do $debug in a channel with Ticket Tool and make sure it has all the necessary Discord permissions.

[forest sierra]

Oh interesting, thanks for the answer. It was displaying that way for awhile then stopped, so not sure why we had access to that feature for a bit

[restive condor]

You most likely enabled the premium trial or had a subscription at some point

[forest sierra]

I will have to ask the server owner about that, because I'm not aware of any subscriptions haha

Thanks again!

[umbral blaze]

i got another question

Almost like a receipt system can i do that to close a ticket

So if I go to close a ticket, I could tag which nuke carries helped me complete the ticket. And that is logged in a channel.
Make sense? Lol

[honest wharf]

I NEED HELP

[honest wharf]

I need help

It doesn’t work

I invited it to the sever and everytime it says it in it doesn’t show in the app

No one is helping

Bru

[restive condor]

Please be patient

Rather than spamming, pinging, opening a ticket and a bug report

A staff member will reply to your ticket as soon as possible - I have to go 🙏

[cerulean bay]

Anyone know by chance an obvious reason a transcript wouldn't be able to send to a channel if I already verified the channel has all permissions via /debug?

Also, I read before in here if I'm a premium subscriber, I should just have the role, but looks like I don't, lol

unless that's different than the gold bot?

[humble sequoia]

━━ LittleJoe's inquiry has been moved to a ticket ━━

[red fable]

how can i send 2 tickets?

[stuck mango]

Dropdown style?

[red fable]

dw i figured it

[north epoch]

How can I have the translations tag

[lean cipher]

does anyone have a ticket in nyron

if so do i close that ticket or am i supposed to wait for something

[strange shore]

Tremendo

[vital fog]

It's been more than 3 weeks but I'm not getting any response 😕 , could you check about my issue?

Now I have 58 referrals, most added in the last 3 months, but my referral commission shows $0. Also, my airdrop points haven't reflected since initial allocation.

[strange shore]

No entiendo un pingo de llanqui landia pero okey brother

[strange shore]

Que se siente ser el mejor país, de la mejor económica obvio por ahora, top mundial de inventar el racismo 2 ?

[shadow lynx]

Is it possible to make it so that a custom command can open a ticket)

[astral aspen]

hi how do I make it so when a ticket is closed
i can allow whoever opened the ticket to still have access til its deleted?

So far testing, support members can see and edit a ticket but once its closed normal members cant see the closed ticket anymore and would just have to make a completely new ticket

Also if possible is there a way when a ticket is created it sends a ping only visible to that person that they can click on and it sends them right to the ticket?
As of right now after creating Create Ticket they have to manually go to the channels and find their ticket

[astral aspen]

im assuming that its because im using saphire to customize my ticket tool avatar and name that ppl arnt getting pings
but is there a workaround for this?

[lunar chasm]

how to do make a ticket about people over group size

[stone arrow]

me and my friend (owner of server) were making tickets then tickets premuim left and made a bug it says “you don’t have access to this server” both to me and the owner. I try to activate the bot it says 30k ms or what ever

[wary bay]

yea

[blissful onyx]

anyone know why i cant add a simple logo at the top right like i used to be able to lol

shows it in the message preview but as you can see, nothing when i do the command

[worldly helm]

Hello. I am pretty sure the discord attachments doesn‘t work there due to the link bein to big. I‘d suggest you use imgur for that

[blissful onyx]

it worked on previous servers

and im using a gif thats like 1200kb lol

example

[worldly helm]

Hello. Dashboard—> Panel Configs—> Permissions—> Ticket owner —> edit closed —> View channel

[astral aspen]

Ah I love you

[blissful onyx]

lol

[astral aspen]

Do you have a solution for the ping when a ticket is opened?
Right now when a normal member opens a ticket they don’t get that pop up directing them to the ticket
Instead they have to search for it
Assuming this is bc I’m using sapphire as a link since I want a custom avatar

[worldly helm]

Please just wait till the website is up again

[blissful onyx]

👍

any other websites you know of?

[worldly helm]

does that mean you want to ping the ticket opener?

[astral aspen]

yes exactly

[worldly helm]

sadly not. No

[humble sequoia]

Ticket Message

The Ticket Message is the first message sent by the bot on a new ticket. To customize it head over to your Dashboard ➞ Panel Configs ➞ Ticket ➞ Edit Ticket Message

[astral aspen]

with the normal ticket tool it sends that private dismissable message that directs them to the ticket they just created
I dont get that since im using saphire as a link for the custom avatar

[worldly helm]

Please refer to the embed above and put in {user} in your ticket message, that pings the ticket opener

[worldly helm]

Sorry could you please provide a Screenshot of what you mean?

[blissful onyx]

i believe he is referring to this

[astral aspen]

yes that exactky

[blissful onyx]

this isnt something you can do, ticket tool should automatically do it

[astral aspen]

ah i think it might be a saphire issue then

[worldly helm]

I don‘t think you can turn it on, as you cannot turn it off normaly

[worldly helm]

Exacly

[astral aspen]

yeah right now im using saphire for a custom avatar
its linked so that it tells ticket tool to open a ticket
basically its a button that clicks open ticket for the user

[blissful onyx]

arent you able to change the avatar of ticket tool?

[worldly helm]

Nope

[blissful onyx]

ive seen plenty of people do it

oh

[worldly helm]

that is not possible yet

[blissful onyx]

must've been a ticket tool they coded

[astral aspen]

idk how they do it
i watched an indian guy telling me to use saphire for the custom avatar then command it to create at ticket through ticket tool

assuming that saphire is clicking the button that little popup goes to saphire not the person creating the ticket

[worldly helm]

Yeah, that could be it

[blissful onyx]

if you're able to code, im sure i have a ticket tool src somewhere in my rar

[astral aspen]

not able to code lol wish

darn rly want a custom avatar

dont think thats gonna happen rn

[humble sequoia]

Ticket Tool Custom Avatar

As of now, you are not able to change Ticket Tool's profile picture, nonetheless, our Development Team is working on the release of white labels, this is your own custom bot!

For the time being, you can change the bot's nickname by right-clicking the bot in the user list on your server and clicking Change Nickname

$avatar

[astral aspen]

i get it sheesh

[worldly helm]

Only thing u can change is the name

[astral aspen]

anyone know of a way to keep ticket tool working as it is
without having to do all this stupidness

with a custom avatar

[worldly helm]

Nope, i don‘t sorry

[worldly helm]

Hello. Nope

[humble sequoia]

━━ Matrx's inquiry has been moved to a ticket ━━

[runic grove]

Hello

What are these ?

[austere forge]

This is used to include a link in the text

[runic grove]

oh, thanks

[runic grove]

where do i put the author name

[austere forge]

Instead of the {panel_name} variable, but you must have a premium subscription

[languid charm]

I noticed, there's only monthly and yearly premium subscriptions. Are there any three month, 6 months subscriptions instead for a cheaper price too?

[austere forge]

We offer you the possibility to choose the amount of the subscription, but by this way it is only possible to pay by crypto and the minimum is 3 month - 24$ (8$ for each additional month)

[languid charm]

Alright, where can I enable that?

[austere forge]

you can move to #🎫│make-a-ticket 🙂

[urban saddle]

is there a way to change the text circled? if so, how? thank you in advance!

[worldly helm]

Hello. Please refer to the embed below

[humble sequoia]

Ticket Message

The Ticket Message is the first message sent by the bot on a new ticket. To customize it head over to your Dashboard ➞ Panel Configs ➞ Ticket ➞ Edit Ticket Message

[urban saddle]

thank you so much ❤️

[iron night]

Gave +1 Rep to @worldly helm (current: #23 - 268)

[alpine belfry]

Hey, i have a ticket in my Server , but anyone open the ticket Takes a role "Ticket team" and this role is a Staff role , how Can i fix that issue?

[austere forge]

Hi there 🙂
Go to Dashboard > Panel configs > Ticket - Ticket Opened Roles
Make sure you haven't accidentally selected a role there

[bleak cedar]

Hi everyone, is it possible to generate a Feedback Section after a ticket will be closed?

[austere forge]

this is not currently available, it has been suggested by several members, our developer is working on this feature as soon as possible 👍

[bleak cedar]

thanks 🙂

[iron night]

Gave +1 Rep to @austere forge (current: #8 - 628)

[jade topaz]

is it possible to make a ticket button on a pre-existing message ?

[worldly helm]

Hey there! Sadly not

[jade topaz]

Thank you.

[iron night]

Gave +1 Rep to @worldly helm (current: #23 - 270)

[blissful venture]

Anyone know how I can make a ticket

[ionic path]

Hey there! Use #🎫│make-a-ticket and choose English.

[blissful venture]

Thank youuu

[gentle egret]

how to save tickets that are alr deleted??

like a link

[worldly helm]

Hello. Via transkripts

[jade topaz]

اهلا

[lament prairie]

اهلين، تفضل كيف اقدر اساعدك؟

[jade topaz]

ايش الشات ذا

[lament prairie]

شات للمساعدة في اي شي يخص البوت

[jade topaz]

اك ، اسف ما كنت اعرف صدقني

[lament prairie]

عوافي

[jade topaz]

شكرا

[gentle egret]

where to find

[worldly helm]

You can to save the transcript before you deleted the ticket

[turbid knoll]

someone made a ticket but we can't see it

[worldly helm]

Please elaborate

[warped summit]

i need support

[worldly helm]

Hello whats up?

[fiery iris]

How do I get a ticket embed like this? I can't seem to get it without buttons.

[warped summit]

The bot don't answer to my command, say that the "application don't answer"

[worldly helm]

Please use the /debug command in that channel

[worldly helm]

give me a second

[warped summit]

I've already used but don't work

[worldly helm]

Please give your bot permission to read the channel

[worldly helm]

Hello.
Dashboard --> Panel Configs --> Buttons --> Create ticket --> Show button

[fiery iris]

I tried

it just retoggles itself

[worldly helm]

Thats true, but you can use the multipanel function and disable both buttons which comes out like this.

[fiery iris]

RIP you need premium to have image 😦

[worldly helm]

Correct

[keen dock]

Hi, been using the ticket tool premium for a while now is there an option to automatically send a message when a ticket is opened? i have 4 different tickets.

E.g. When somebody opens a ticket for Service i want them to tell them to send a screenshot of their account stats

[dark kraken]

Hey there, You can do that by setting up a custom command which sends the message you want, then run this custom command automatically after creating a ticket in Automation field.

For example, for your first panel which called Service:

• Visit our Dashboard: https://tickettool.xyz/dashboard
• Custom Commands, And apply the settings like in the picture below:

Now in the next stage , Go to Panel Configs --> Automation --> Add Automation, and apply the settings the same as the picture below:

[keen dock]

Ok will try that now tyvm, i will report back

[dark kraken]

Welcome , I'm here for you if it didn't work well with you (:

[limpid snow]

how long does it take until the settings on the website also change in the discord ?

[dark kraken]

Hey there, The general settings apply immediately, but to see the Panel Message changes in Discord, you have to send the message again / Update it using the buttons here.

[terse vigil]

Hello I have a quick question, how can I setup something like this?

Im currently working on my Server and I want to check how I can make it look like this

[limpid snow]

This comes up

[keen dock]

Exactly what i was looking for, thank you very much. Is there a way to vouch for you in this server? saw something similar before

[iron night]

Gave +1 Rep to @dark kraken (current: #77 - 15)

[dark kraken]

You already did . That's the feedbacks channel #📈│reviews .

[dark kraken]

Make sure to enter the message url correctly

[limpid snow]

How do I do it

[dark kraken]

Phone or pc?

[limpid snow]

PC

[dark kraken]

Hello Samir, Can you specify the features you want to apply? , etc making a custom text / picture / colors , or the muti buttons..

[dark kraken]

Click on the 3 dots near the message , then copy message link

[terse vigil]

I want to add a picture in the first Embeed, Change the Color on the Side, Add a text in the second Embeed and need two buttons

[limpid snow]

ok

[terse vigil]

something like this form

[dark kraken]

The aesthetic features you mentioned are specific to the Premium version of Ticket Tool,
In your case , you can only do the 2 buttons now:

[humble sequoia]

Multipanels

For more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Panel -> Attached Panels

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[dark kraken]

^^

[limpid snow]

Thany you

[dark kraken]

Welcome , Glad I could help

[terse vigil]

Thank you I see, let me try it quickly

[iron night]

Gave +1 Rep to @dark kraken (current: #77 - 16)

[humble sequoia]

Pop-up Forms

A Discord Form lets the user answer individual questions in a pop-up Form, which then displays the answers in the ticket message. This can save time if you already know what you want to ask the user.

Setup Forms

Forms can be enabled under Panel Settings > Form Options > Edit Forms Options. In the new pop-up window, you can now enable and edit your own Form.

Form Options

You can add up to 5 questions in the Discord form. This is a Discord limitation. Each question can have a placeholder in the input field, a minimum and maximum input, multi-line, and also the option to have the answer required.

Options

Question Title ➞ Your Question goes here
Question Placeholder ➞ The placeholder text in the input field
Required ➞ If enabled, the user has to answer this question, to submit the form
Multi-Line Input ➞ Allows the user to input multiple lines
Minimum and Maximum Input ➞ Set a minimum and maximum input value for the user

Displaying the Answer

To display the answers from the user, you need to enable Auto display form results on the ticket message as an additional embed

If you don't want a second embed, go into your Panel Configs > Ticket Options > Edit Ticket Message. You use the variable {create.form.x} and replace x with the number of your question. For example, the response to Question 5 can be displayed with {create.form.5}.

[dark kraken]

Welcome

[dark kraken]

^^
@terse vigil Here is how to setup Forms too (:

[terse vigil]

If I do it this way what would be with the embeed

This is a bit hard tbh

[dark kraken]

Do you mean the 2 buttons ?

@terse vigil

[terse vigil]

The Tutorial that you sended first, was for the two buttons right?

[dark kraken]

Yes

[terse vigil]

How can I create the two embeeds as here

[dark kraken]

By clicking on Add Embed button.
It needs premium too.

[terse vigil]

I dont see the new panel I created?

[terse vigil]

I have premium now

[dark kraken]

That's because you are editing it right now (:

[terse vigil]

ohh okok

How can I add a picture? for the embeed

[dark kraken]

** Panel Configs ** --> Panel --> Edit Panel Message --> Open Embed Editor --> Enter the picture url in Image url field.

[terse vigil]

How can I add this emoji here :div:

I want to add an emoji for the embeed how does it work

[dark kraken]

I couldn't understand you , Do you mean the bot profile picture ?

@terse vigil

[terse vigil]

I mean the blue line, its an emoji which got spammed

[dark kraken]

It's a picture

[terse vigil]

are you sure? I have the Emoji also on the Server

this is from there server an emoji calles :div:

how can I implement an emoji in my embeed

[dark kraken]

Anyway, if you want to put several emojis to make this line :
** Panel Configs** --> Panel --> Embed Editor .

Now to put the emoji , Make sure the bot is in the same server as the emoji , Then write:
\putTheEmojiHere

You will get the emoji code that you can use in the Embed Message

[terse vigil]

this how mine looks like but the font of my header is very small

[dark kraken]

!Salute

[dark kraken]

Write the Title in Title Text field instead of Author Name .

[terse vigil]

Thank You Yahya

How can I add a Image I dont how to create the URL?

And another question how can I ping a role in the message

How can I ping the roles

[humble sequoia]

How to automatically ping my support team on a ticket?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to ping your support on
4. Open the Ticket options menu
5. Click on Edit Ticket Message
6. In the Message Content use one of the role mention syntax (**{@Role Name}** / **{Role ID}**)
7. Save changes

Note: For this to work properly, Ticket Tool requires the Mention Everyone permission. Or the role must have the Allow anyone to @mention this role setting enabled

[worldly helm]

Look above please

[terse vigil]

I have the issue with my Image I dont know how to connect it

[worldly helm]

Put the pic into imgur and get the URL of it, copy Paste it to the Dashboard

[terse vigil]

it doesnt work somehow I dont know what to do

I uploaded it on Igmur

https://imgur.com/a/k5kd8vW

I dont know what to do know

[austere forge]

try with this link : https://i.imgur.com/OYtmkJ4h.jpg 🙂

[terse vigil]

how did you get this link so I can do it on my own next time

Whats with this now

the preview looks good

[terse vigil]

Hello?

[nova wharf]

What link do you mean?

[terse vigil]

I finally solved it

The issue right now to finally get everything finished is the image

In the preview it looks completly fine but in the server it looks not the same

[austere forge]

This link should work: https://imgur.com/OYtmkJ4.png

[terse vigil]

I will try this link

Thank You @austere forge

[iron night]

Gave +1 Rep to @austere forge (current: #8 - 633)

[austere forge]

You're welcome, I'm glad I could help!

[worthy swift]

Hi, how can we send this message in our own server please? like the “create a ticket” option

[austere forge]

Hi there 🙂
follow instructions below

[stark rune]

1. Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

2. Create a Panel

To create a panel we are going to need to head over to the panel configs on the dashboard.
Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and your ready to get started with configuring your panel.
An example of a creating a panel is shown below.

3. Send the Panel to a Channel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard.
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq.
An example of a sending a panel is shown below.

Having a Problem Sending the Panel?
Do $debug in a channel with Ticket Tool and make sure it has all the necessary Discord permissions.

[worthy swift]

thank you !!

[iron night]

Gave +1 Rep to @austere forge (current: #8 - 634)

[austere forge]

You're welcome, I'm glad I could help!

[vestal crystal]

Tried the /debug command and got a “the application is not responding” message, this is the same for any command inputted

[restive condor]

Hey there! Could you use the /debug command please

[jade topaz]

$permissions

[humble sequoia]

What permissions should I give to Ticket Tool?

When first invited to your server, Ticket Tool should have the permissions shown below in order to ensure an appropriate functioning:

When customizing permissions for the different ticket participants, you must make sure Ticket Tool has the permissions you want it to grant to others, you can learn more about this here.

Missing Permissions
This error is a direct outcome of the bot missing permissions as depicted above. When troubleshooting this error we suggest you go through these steps:

• Use the </debug:1029783024264564765> command to check if the bot is lacking core role or channel permissions.
• Compare the category/channel's overrides and contrast them with the bot's roles to identify any permission denial that is breaking the functioning
• If you can't still figure it out, let our <@&540295656720302081> know so they can guide you through

Additional Resources

• If you are a server administrator and would like to understand more how to set up your server's permissions, we suggest checking the Discord Support Knowledge Base
• If you are a bot developer and are interested in the internal permission hierarchy we suggest you this part of the Discord Developer Docs

Important Note

- Giving Administrator permissions is NOT required and we do NOT encourage you to do unless you are trying to troubleshoot your permissions setup.

[jade topaz]

The bot might not have channel send message permission.

Or category.

[rapid nest]

Hi all, how do I go about asking for support on an issue?

[restive condor]

Hi there, you can ask here 😄

[jade topaz]

Ask here

[rapid nest]

ok, so i have a ticketing system created, with different categories of tickets. i have created a role for each category, so the user with that role should be able to see everything within the category...however, they can't see everything in the category, only old tickets (created earlier than a certain date). any new tickets that are dragged into that category, the users with permissions for the category can't see

ie:

this is what the server view for a role looks like. that are added to the "Dex" category

but this is what they should see:

so, how do I ensure that tickets added to this category inherit the visibility and permissions of the category itself

[jade topaz]

Click server icon and turn off ‘show muted channels’ then click the channel at the very top of the server called ‘Channels & Roles’ and then check all categories.

Although I think if you make them a non private channel and then just limit roles to who can see them, this might be a better approach for you? Rather making it a private channel to everyone.

Also note that server owner & administrators will see all channels even if they are private.

Also @rapid nest you could check perms for the bot is setup correctly just to be totally sure if for say the above doesn’t work for any reason.

[humble sequoia]

What permissions should I give to Ticket Tool?

When first invited to your server, Ticket Tool should have the permissions shown below in order to ensure an appropriate functioning:

When customizing permissions for the different ticket participants, you must make sure Ticket Tool has the permissions you want it to grant to others, you can learn more about this here.

Missing Permissions
This error is a direct outcome of the bot missing permissions as depicted above. When troubleshooting this error we suggest you go through these steps:

• Use the </debug:1029783024264564765> command to check if the bot is lacking core role or channel permissions.
• Compare the category/channel's overrides and contrast them with the bot's roles to identify any permission denial that is breaking the functioning
• If you can't still figure it out, let our <@&540295656720302081> know so they can guide you through

Additional Resources

• If you are a server administrator and would like to understand more how to set up your server's permissions, we suggest checking the Discord Support Knowledge Base
• If you are a bot developer and are interested in the internal permission hierarchy we suggest you this part of the Discord Developer Docs

Important Note

- Giving Administrator permissions is NOT required and we do NOT encourage you to do unless you are trying to troubleshoot your permissions setup.

[rapid nest]

is this in my server or on your dashboard?

there is no 'show muted channels

[jade topaz]

Make sure the bot doesn’t create tickets with say read channels off for the role you are trying to get them to view

Turn show all channels on and hide muted off

[lunar solar]

#debug-spam

[jade topaz]

& this too is what i meant by checking all categories

[jade topaz]

Go to the channel or category you sent it in and make sure the bot has send message perms

[lunar solar]

Bot doesnt have read channel perms

[jade topaz]

Sorry @rapid nest i edited

[rapid nest]

why is this influencing how the tool works? server has been active for years with no issue and show all channels is turned on. hide muted channels is off though

[lunar solar]

@rapid nest

This is the issue

Edit the channel

Perms

Read channel

[jade topaz]

Actually viewing the tickets should be Discord. And not ticket tool; Unless you have permissions on ticket tool elsewhere in say a panel for example read channel for a role off when a ticket is created.

Edit; do what Lupus is saying it should fix it

[lunar solar]

You need to edit the moderator-only channel

[charred pelican]

My ticket tool keeps saying application didnt respond for everytime i use it

[lunar solar]

Do /debug

[rapid nest]

so, i need to add ticket tool to moderator channel, and then manually turn on read channel?

[charred pelican]

still says application not responding

[lunar solar]

Yes

[lunar solar]

That’s fine

2 secs

[charred pelican]

Okay do you want a screen shot

[lunar solar]

No

[charred pelican]

k

[rapid nest]

what is the actual permisison i need to enable. there is no "read" permission

[lunar solar]

Ticket tool is missing all of the permissions with the red x, edit the channel order and add those permissions

[lunar solar]

View channel

[charred pelican]

k

[jade topaz]

I know this probably gets asked daily but do you know if the plans to adding custom bot for this was going thru?

[charred pelican]

still wont work

[lunar solar]

Planned

[lunar solar]

Do debug again

[lunar solar]

Just on the back burner while backend updates are prioritised

[jade topaz]

Any eta or just in the works i guess

[lunar solar]

No eta at this time

[charred pelican]

thx working now

[iron night]

Gave +1 Rep to @lunar solar (current: #15 - 392)

[jade topaz]

Aight

[lunar solar]

Looks good

[undone ginkgo]

is there a way to like,,choose what category tickets are sent to when they're made? and not just stored? /genq

[rapid nest]

ok, so what is the reason for the issue i am experiencing?

[charred pelican]

stopped working

[jade topaz]

Yes you can pick a category

For all ticket panels you create very helpful

[terse vigil]

Heyo I see a strange issue I did the exact same things but my two embeeds arent perfectly lined but on the other side it is

[undone ginkgo]

can you explain where that is on the dashboard,,,because i have a tickets category meant entirely for ticketing, but the tickets when made just go to uncategorized at the top of the server

GASP

i found it omg thank u

[rapid nest]

Hey guys, my issue is still unresolved. Is there someone I can open a support ticket?

[atomic solstice]

That's a discord issue not a bot issue. Embeds take the width of the image added so both the panel and the line at the bottom have to be the same size. However on some devices and even on the same device it can sometimes look odd

[lunar solar]

Will be easier

Just copy paste your original issue

[rapid nest]

its this

[terse vigil]

Its the same picture on both side and same text

[jade topaz]

Was looking foe the command haha

Oh what that was weird my chat was like scrolled way up

[lunar solar]

What @jade topaz was saying earlier it could be individual based on show all channels to the server

[marsh storm]

My account was permanently banned because I played with a cheater several times, but I didn't realize he were using cheats. I hope you can understand my situation and reconsider and unblock my account.
Check Pm

[jade topaz]

I replied to a old comment

[atomic solstice]

did you take both screenshots on the same device?

[humble sequoia]

@marsh storm

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[atomic solstice]

That's not an answer to my question

[terse vigil]

Yeah its the same device

I sended you as a showcase two screenshots in the same way

[atomic solstice]

if you read my response above: even on the same device it can sometimes look odd

it's discord resizing images

[terse vigil]

But why

[atomic solstice]

nothing to do with the bot

[terse vigil]

If it is the same image?

[jade topaz]

Is one from Discord app and one from the Web Discord?

Discord Web is different to the APP

[terse vigil]

both discord app

[atomic solstice]

discord just sometimes does stuff in weird ways

[jade topaz]

Yeah would totally be Discord showing embeds in some type of weird format on their end.

[atomic solstice]

image resizing is a mystery to me on discord as sometimes when your image is a weird size and you upload it twice it will send it in two different sizes

but yes, nothing we can do

since discord is the one doing that

[jade topaz]

You can only do one thing to send an embed. Can’t really change much when coding an embed bot other than what Discord provides

[jade topaz]

Maybe you did image on different embed parts

There are many elements to a embed. Maybe try resending them?

And ensure you have all elements the same

[marsh storm]

My account was permanently banned because I played with a cheater several times, but I didn't realize he were using cheats. I hope you can understand my situation and reconsider and unblock my account.
plz plz plz

[atomic solstice]

no no, it was a long time ago and I sent it as a normal image in chat, just sent it twice accidentally and laughed as both showed in different sizes on discord (before discord added the split view of images in chat)

[jade topaz]

You in the wrong place my dude

[atomic solstice]

like it already said above, YOU are in the wrong place

[jade topaz]

This isn’t a game Discord server

This is ticket tool a Discord ticket support server.

[jade topaz]

Oh

[marsh storm]

my no cheater

[lunar solar]

Wrong server

[marsh storm]

my time 😂 🤔 🥲

[lunar solar]

This Discord is for Ticket Tool support

No bans here

[jade topaz]

Most likely Discord’s image processing

[atomic solstice]

exactly

[jade topaz]

Discord compresses images and make them worse ngl

[marsh storm]

is not lost light server?

[lunar solar]

No

[marsh storm]

:Dsori

[lunar solar]

Allg

Have a good day

[marsh storm]

😄

[atomic solstice]

yes which is why it could be why the embeds the user above sent could also be due to compression of a sort. We won't know

[rapid nest]

@lunar solar how do i determine which roles are auto assigned to newly created tickets, in the ticket tool dashboard

[jade topaz]

Could be many things

[lunar solar]

Please make a ticket #🎫│make-a-ticket

[atomic solstice]

yes

[jade topaz]

We for sure will never know you’re right haha

[atomic solstice]

https://tenor.com/view/kanye-raise-award-well-never-know-oh-well-gif-5061742

[jade topaz]

Someone going to scam him save him some money by removing his ad 😭

#💬│general-chat message

[astral aspen]

Any idea why my tickettools keeps getting removed from the server?

[restive condor]

Hey there! Please check your Server Settings > Audit Log
A security bot is most likely kicking it

[blissful umbra]

Help

[worldly helm]

Please use the /debug command in the channel you‘re tryna send the panel in

[blissful umbra]

Alright

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[silent sedge]

all our stuff has been reset

all we did was give another role access to dashboard and they didnt even touch anything

and all the custom emebds and emotes on footers r gone

all our settings have been wiped

[restive condor]

Hi there, could I get your server name or ID please

[silent sedge]

700368655107752066

[restive condor]

Alrighty, I'll move you into a ticket. Give me one second

[silent sedge]

ok

[blissful umbra]

How do i make embed

Like this

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[silent sedge]

Can u add me in the ticket kali is in

[velvet crystal]

Hi, does Ticket tool have a modmail feature where users can create tickets and communicate with the bot instead of in the ticket?

If so, how may I set it up?

[pseudo ravine]

Hey there. Unfortunately not, Ticket Tool only makes tickets

[velvet crystal]

Okay, no worries. Thanks.

[iron night]

Gave +1 Rep to @pseudo ravine (current: #5 - 801)

[pseudo ravine]

You're welcome, glad I could help!

[flint shale]

How do I add the claim button? When I go to buttons then claim button, I click show button, but it still doesn’t work

[sudden timber]

Khan

[ashen hull]

hey so im currently on the year subsccription and i have a server using said subscription that i am no longer apart of even after i had asked them to remove it they banned me is there anything i can do here

wanting to remove it from said server if possible

[viral monolith]

#🎫│make-a-ticket

[pseudo ravine]

Hey there. Please refer to the embed below!

[humble sequoia]

Claiming Options

Claiming allows you to change the ticket name, category and permissions. To use it you have to enable it first on your Dashboard > Panel Configs > Claiming

Note: This is a premium feature

[pseudo ravine]

Hey there. Do you need any support regarding Ticket Tool?

[pseudo ravine]

Hey there. You can go to the Dashboard > Right click on the profile in the top right > Subscriptions

[astral aspen]

anyone know how to fix this

i just went into the dashboard and gave the new role the ability to close but it still wont close

[brazen silo]

@humble sequoia

[astral aspen]

I just removed perms for all roles to close a ticket yet theyre still able to close the ticket

[silent sedge]

hello

the emotes r showing up like this in tickettool bot

but they show fine in dashboard

[silent sedge]

hello??

[silent sedge]

its only this one emote making issues and yes tt is in that server

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[humble sequoia]

━━ !MATRX's inquiry has been moved to a ticket ━━

[sweet mantle]

hello

How to do it like this?

[worldly helm]

Hello. Please refer to the embed below

[humble sequoia]

Pop-up Forms

A Discord Form lets the user answer individual questions in a pop-up Form, which then displays the answers in the ticket message. This can save time if you already know what you want to ask the user.

Setup Forms

Forms can be enabled under Panel Settings > Form Options > Edit Forms Options. In the new pop-up window, you can now enable and edit your own Form.

Form Options

You can add up to 5 questions in the Discord form. This is a Discord limitation. Each question can have a placeholder in the input field, a minimum and maximum input, multi-line, and also the option to have the answer required.

Options

Question Title ➞ Your Question goes here
Question Placeholder ➞ The placeholder text in the input field
Required ➞ If enabled, the user has to answer this question, to submit the form
Multi-Line Input ➞ Allows the user to input multiple lines
Minimum and Maximum Input ➞ Set a minimum and maximum input value for the user

Displaying the Answer

To display the answers from the user, you need to enable Auto display form results on the ticket message as an additional embed

If you don't want a second embed, go into your Panel Configs > Ticket Options > Edit Ticket Message. You use the variable {create.form.x} and replace x with the number of your question. For example, the response to Question 5 can be displayed with {create.form.5}.

[sweet mantle]

right here?

[worldly helm]

No, that is the ticket message

[sweet mantle]

sorry, but can you utra view or teamview assist me? Because my foreign language is not very good

[worldly helm]

Sorry no, but i can give you a step by step guide :)

Looks a bit ugly sorry 🤣

[sweet mantle]

You're so kind