🆘│community-support

[austere forge]

Ah, i see
unfortunately if you only have the transcript link and not the message transcript you can't do much

[inland gazelle]

Alr thank you, but what's the exact reason in providing such an error?

[iron night]

Gave +1 Rep to @austere forge (current: #9 - 597)

[humble sequoia]

Transcript Links

Due to an update Discord enforced on their API on December 15, the attachment URLs are valid only for a certain time. In order to ensure you can visualize your transcripts on our website Ticket Tool provides you a Direct Link button that will provide you with the last valid URL for you to see your tickets!

$transcripts

[austere forge]

see above ⬆️

[inland gazelle]

Thank you again appreciate your work.

[iron night]

Gave +1 Rep to @austere forge (current: #9 - 598)

[austere forge]

You're welcome, I'm glad I could help!

[valid roost]

my bot payment is broken

[austere forge]

Hi there 🙂
What seems to be the problem? maybe you're referring to the price, which isn't displayed right?

[valid roost]

yes

[austere forge]

where you are located ?

[valid roost]

Belarus

[austere forge]

Unfortunately, our payment provider does not accept transactions from Russia

A VPN should do the trick

[gusty ibex]

Hello, can I specify a day that members cannot open tickets?

@austere forge

[valid roost]

so i turn on vpn it doesn't help

[austere forge]

hi there 🙂

it's possible, but it's a premium feature

[austere forge]

do you still get the same error message when you try to purchase ?

[gusty ibex]

May I know how 🙂

[austere forge]

sure, you can go to Dashboard > Panel configs > Limits - Time shedule at the bottom of the page

if you have any other questions about this let me know

[valid roost]

yes

[austere forge]

alr, we can find a solution, I'll open a ticket for you and explain

[valid roost]

of course

[humble sequoia]

━━ Bedepay's inquiry has been moved to a ticket ━━

[strange flame]

Hi, is there a way to limit a user to using only any of the button once in case of a multipanel? As far as I can see, the limit option is set separately to different panels

[restive condor]

Hey there! Yes, Dashboard > Server Configs > Global Ticket Limit

[humble sequoia]

Global Ticket Limit

Unlike the regular Ticket Limit, the global limit will limit the amount of tickets a user can create at the same time for ALL Panels. When a ticket is closed again, the limit resets for that user.

To customize it head over to your Dashboard ➞ Server Configs ➞ Global Ticket Limit

Note: This is not a limit for how many tickets a user can open at all times or how many tickets you can have open on the server in total. This is just a limit per user for open tickets.

[strange flame]

Thank you!

[iron night]

Gave +1 Rep to @restive condor (current: #1 - 1496)

[peak hinge]

come faccio a comunicare con lo staff per una questione su un utente che disturba in gioco e che e mentalmente instabile

[shell lantern]

how do i reply to tickets?

[worldly helm]

Hello! Please elaborate.

[shell lantern]

when a customer opens a ticket how do i reply

can i reply on the actual portal

[worldly helm]

If a user opens a ticket, you type in the channel to reply to him.

[desert tide]

Hello, can someone help me, and teach me how to do this ?

[humble sequoia]

Multipanels

For more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Panel -> Attached Panels

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[slender minnow]

@desert tide ^^]

[desert tide]

Thank You

[iron night]

Gave +1 Rep to @slender minnow (current: #13 - 418)

[dapper briar]

How do I use ticket tool to create ticket channels when someone opens a ticket

[worldly helm]

Hello. Are you asking for how to setup ticket tool?

[dapper briar]

Yes

[humble sequoia]

Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

Create a Panel

To create a panel we are going to need to head over to the Panel Configs Tab on the Dashboard.

Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and you are ready to get started with configuring your panel.
An example of a creating a panel is shown below.

Send the Panel to a Channel

Once the panel has been created, use the blue Send button and select the channel you want the panel to be sent to.

The Panel wasn't send

Use the </debug:1029783024264564765> command to diagnose possible permission issues with the bot.

[worldly helm]

Look above!

[dapper briar]

Thanks @lisa0_0

[worldly helm]

No problem

[jade topaz]

so like im not sure but when someone tried to make a ticket it says they dont have permission

[worldly helm]

Hey there 🙂

__ «You don't have permissions to use this»__

Are your members seeing this message when they try to create a ticket?

You may have accidentally denied them permission to use the Create Ticket button.

Look in the following places in your server's dashboard ⬇️ ⬇️

Server Configs > Blacklist Roles
Any roles there will be unable to interact with the bot in any way, including creating tickets.

Panel Configs > Buttons > Create Ticket > Support team only
If this is enabled , only your staff will be able to use the button.

Panel Configs > Buttons > Create Ticket > Disabled Roles
Any roles there will be unable to use the button.

[jade topaz]

bc i own the server its where there's 2 ppl cant make any ticket

[worldly helm]

Please check all of your settings i listed above and check if one of these are causing that issue.

[jade topaz]

does this have to be blank?

[worldly helm]

It can be, you do not have to select a blacklisted role.
NOTE: Do not input your member role, then no one can create tickets anymore

[jade topaz]

ok ty @worldly helm

[worldly helm]

You're welcome! If you have any more questions feel free to reach out again 🙏

[strange flame]

Is there any way to sync permissions settings on the ticket chats with it's category?

[restive condor]

Hey there! No, but you can set permissions for both opened and closed tickets for the ticket owner, support team roles, additional roles...etc from the Dashboard > Panel Configs > Permissions tab

[jade topaz]

How do I change this color?

[pseudo ravine]

Hey there. Do you have a premium subscription? You'll need one to change the embed color

[jade topaz]

Oh I don't have

But Thanks

[pseudo ravine]

You're welcome, glad I could help! Thanks for choosing Ticket Tool!

[humble obsidian]

how do i do this?

[pseudo ravine]

Hey there. Please refer to the embeds below!

[humble sequoia]

Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

Create a Panel

To create a panel we are going to need to head over to the Panel Configs Tab on the Dashboard.

Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and you are ready to get started with configuring your panel.
An example of a creating a panel is shown below.

Send the Panel to a Channel

Once the panel has been created, use the blue Send button and select the channel you want the panel to be sent to.

The Panel wasn't send

Use the </debug:1029783024264564765> command to diagnose possible permission issues with the bot.

[humble obsidian]

thanks

[iron night]

Gave +1 Rep to @pseudo ravine (current: #6 - 744)

[pseudo ravine]

You're welcome, glad I could help! Thanks for choosing Ticket Tool!

[humble obsidian]

oh and after i do that i went on my alt and created a ticket so are mods or higher roles supposed to get a notification orrrrr

[pseudo ravine]

You'll have to edit the Ticket Message to include their pings. Please refer to the embed below!

[humble sequoia]

How to automatically ping my support team on a ticket?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to ping your support on
4. Open the Ticket options menu
5. Click on Edit Ticket Message
6. In the Message Content use one of the role mention syntax (**{@Role Name}** / **{Role ID}**)
7. Save changes

Note: For this to work properly, Ticket Tool requires the Mention Everyone permission. Or the role must have the Allow anyone to @mention this role setting enabled

[warped remnant]

HI

May I know what the different of these products?

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[humble obsidian]

im not sure what step 6 means

sorry

[pseudo ravine]

That's where you put the pings into the message, so that your mods get the notification

[humble obsidian]

in that text box or am i missing smth

[pseudo ravine]

Yep

[humble obsidian]

geez im so sorry for being a pain but after someone makes a ticket will the person have to type in the private channel, DM's, or while making the ticket. ive never used a ticket tool and i don know how it works.

[quartz iron]

Is ticket tool down?

[nova wharf]

When someone opens a ticket, a new (private) channel will be created for them to chat with the support

[humble obsidian]

Understood

[humble sequoia]

Basil's issue has been solved in another channel.

[zinc nova]

hi, when i try to transcript a ticket, it says there isnt one assigned but there is when i check the dashboard, what to do?

[restive condor]

Hey there! Make sure you've selected a transcript channel for the correct panel(s)

[zinc nova]

ok lemme try

and il get back to u

still doesnt work

nvm works now

[frosty vine]

How to fix?

[pseudo ravine]

Hey there. Are you a regular user in that server?

[frosty vine]

I'm an admin

And yes, regular user.

[pseudo ravine]

You can go to the Dashboard > Limits > Open Tickets > Open tickets each user > Increase the limit

[frosty vine]

Ty!!

thanks @pseudo ravine

[iron night]

Gave +1 Rep to @pseudo ravine (current: #6 - 745)

[pseudo ravine]

You're welcome, glad I could help! Thanks for choosing Ticket Tool!

[jade topaz]

Guys j need help

About the panel and ticket

Hiw can I make?

[pseudo ravine]

Hey there. Please refer to the embeds below!

[humble sequoia]

Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

Create a Panel

To create a panel we are going to need to head over to the Panel Configs Tab on the Dashboard.

Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and you are ready to get started with configuring your panel.
An example of a creating a panel is shown below.

Send the Panel to a Channel

Once the panel has been created, use the blue Send button and select the channel you want the panel to be sent to.

The Panel wasn't send

Use the </debug:1029783024264564765> command to diagnose possible permission issues with the bot.

[jade topaz]

It says that tickettoll has not permissions @pseudo ravine

Oh okey

[pseudo ravine]

Could you run the /debug command in the channel where you tried to send the Panel Message to

[jade topaz]

It's shows me that

The application did not respond

[pseudo ravine]

Ticket Tool needs the Send Messages permission in that channel

[jade topaz]

What

[pseudo ravine]

That's the permissions for the role, you need to give the permissions in your ticket channel

[jade topaz]

Now?

[pseudo ravine]

Yep, you should be good

[jade topaz]

Did it thxs

[pseudo ravine]

You're welcome, glad I could help! Thanks for choosing Ticket Tool!

[lament prairie]

Edit Channel -> Permissions -> Ticket Tool -> View Channel
-> Send Messages

[cerulean comet]

How do I copy configuration and merge it to other discord server

[humble sequoia]

Config Backup & Restore (Server Owner Only)

The Backup and Restore feature allows you to transfer your panels, tags, and all settings to a new server, even if the server the settings were created has been deleted! You will want to copy the whole key.

First, go to your server's Dashboard ➞ then Server Configs ➞ under Config Backup & Restore (Server Owner Only) click on Old version can be found here and generate a new backup key by pressing the green button. Now, a key should be generated in the box above. You may need to refresh the page to see this.
Once you have your backup key, navigate to the same page on the new server. Copy the key on the Restore from backup key field.
Now you can choose what you want to copy. Finally, press the green Restore Configs button.

IMPORTANT NOTE

- We suggest you keep this backup key somewhere safe, in case your server is deleted so you are able to recover your panel's settings.
- This feature is only usable by the server's owner

$backup

[lament prairie]

Hello, see above ^

[cerulean comet]

thx

thanks @lament prairie

[iron night]

Gave +1 Rep to @lament prairie (current: #49 - 40)

[lament prairie]

You're welcome, glad to help

[paper flume]

how do i make the ticket bot open a ticket with the persons name who opened it instead of the ticket-0001 thing

[worldly helm]

Hello. Look below

[humble sequoia]

Ticket names

The ticket name is the default channel name of all tickets. To edit it, go to your Dashboard > Panel Configs > Ticket. There you can edit the channel name of opened and closed tickets. You can also use variables in there.

Note: This is a premium feature

[paper flume]

ohh yeah noticed that after i ask for help lol

thanks

[worldly helm]

oh, okay great that you figured out on yourself :)

[paper flume]

yeah, i've been servers with bad support so its just muscle memory at this point to ask then go find out on my own and see who finds first.

[blissful cedar]

hey @restive condor sry for ping but u helped me so many times before i just need u once more

[restive condor]

What's up?

[blissful cedar]

how do i make it so when someone wants to open ticket they get more then 1 option of what type of ticket they wanna make

such as suppor / claim / question

[restive condor]

As multiple buttons or a dropdown menu?

[blissful cedar]

and how do i claim my premium role as i bouht it XD

[blissful cedar]

dropdown

[restive condor]

Did you just buy it?

[humble sequoia]

<:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706> Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on

First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

• Panel doesn't send? Make sure you have a valid emoji selected
• Option doesn't show up? Check if two options have the same panel in the DropDown Editor

$dropdown

[blissful cedar]

yes

[restive condor]

There you go ^

Alright, I'll re-try in a few minutes 😄

[blissful cedar]

thanks @restive condor

[iron night]

Gave +1 Rep to @restive condor (current: #1 - 1502)

[restive condor]

No problem, let me know if you have any questions

[blissful cedar]

how do i make it so once they select what they need help whit they have to fill up a form or whats called XD

[humble sequoia]

Pop-up Forms

A Discord Form lets the user answer individual questions in a pop-up Form, which then displays the answers in the ticket message. This can save time if you already know what you want to ask the user.

Setup Forms

Forms can be enabled under Panel Settings > Form Options > Edit Forms Options. In the new pop-up window, you can now enable and edit your own Form.

Form Options

You can add up to 5 questions in the Discord form. This is a Discord limitation. Each question can have a placeholder in the input field, a minimum and maximum input, multi-line, and also the option to have the answer required.

Options

Question Title ➞ Your Question goes here
Question Placeholder ➞ The placeholder text in the input field
Required ➞ If enabled, the user has to answer this question, to submit the form
Multi-Line Input ➞ Allows the user to input multiple lines
Minimum and Maximum Input ➞ Set a minimum and maximum input value for the user

Displaying the Answer

To display the answers from the user, you need to enable Auto display form results on the ticket message as an additional embed

If you don't want a second embed, go into your Panel Configs > Ticket Options > Edit Ticket Message. You use the variable {create.form.x} and replace x with the number of your question. For example, the response to Question 5 can be displayed with {create.form.5}.

[blissful cedar]

ty @restive condor once again XD

[iron night]

Gave +1 Rep to @restive condor (current: #1 - 1503)

[blissful cedar]

to put emoji in i have to first make my own emoji then copy emoji id and paste it in right @restive condor

[restive condor]

Correct

Or if it's in a server Ticket Tool is in, that would work too

[blissful cedar]

nice

whats the command to check the id again

[restive condor]

$id

[blissful cedar]

thanks @restive condor

[iron night]

Gave +1 Rep to @restive condor (current: #1 - 1504)

[twin bane]

where do i enable these creation forms?

[humble sequoia]

Pop-up Forms

A Discord Form lets the user answer individual questions in a pop-up Form, which then displays the answers in the ticket message. This can save time if you already know what you want to ask the user.

Setup Forms

Forms can be enabled under Panel Settings > Form Options > Edit Forms Options. In the new pop-up window, you can now enable and edit your own Form.

Form Options

You can add up to 5 questions in the Discord form. This is a Discord limitation. Each question can have a placeholder in the input field, a minimum and maximum input, multi-line, and also the option to have the answer required.

Options

Question Title ➞ Your Question goes here
Question Placeholder ➞ The placeholder text in the input field
Required ➞ If enabled, the user has to answer this question, to submit the form
Multi-Line Input ➞ Allows the user to input multiple lines
Minimum and Maximum Input ➞ Set a minimum and maximum input value for the user

Displaying the Answer

To display the answers from the user, you need to enable Auto display form results on the ticket message as an additional embed

If you don't want a second embed, go into your Panel Configs > Ticket Options > Edit Ticket Message. You use the variable {create.form.x} and replace x with the number of your question. For example, the response to Question 5 can be displayed with {create.form.5}.

[blissful cedar]

@restive condor to make forms i have to go each of the ticket alone and edit it or ?

like this or what

[restive condor]

Correct

[blissful cedar]

alr bet see i alr learnd a thing or two ty

thanks @restive condor \

[iron night]

Gave +1 Rep to @restive condor (current: #1 - 1505)

[twin bane]

how do i make these creation forms but with categories?

[restive condor]

Hey there! Categories as in a dropdown menu?

[twin bane]

yea

[humble sequoia]

<:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706> Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on

First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

• Panel doesn't send? Make sure you have a valid emoji selected
• Option doesn't show up? Check if two options have the same panel in the DropDown Editor

$dropdown

[restive condor]

See above how to make a dropdown menu ^

[twin bane]

i dont mean that

[restive condor]

Each dropdown choice has its own panel, so you can make individual/specific forms for each option

[twin bane]

ah

[twin bane]

but how do i make it like that its shows this: ?

[restive condor]

That's just the answer to the form

You can use the automatic embed option or use form variables

[twin bane]

but how do i make it so i can see it

[twin bane]

cuz when i tried it it ditn show up my anwser

[restive condor]

Did you enable the option to show the form answers?

[twin bane]

oh no

[twin bane]

thanks for help

[iron night]

Gave +1 Rep to @restive condor (current: #1 - 1507)

[restive condor]

No problem, it's the second option here 😄

[blissful cedar]

@restive condor finnal question before i am done how do i add pfp and images to ticket ?

i know i need premium for it and i alr got it

[humble sequoia]

Thank you

Thank you for purchasing Ticket Tool Premium @blissful cedar. You have now been given the <@&535595160189403136> role!

Found 28 servers in total and 1 with premium and permission

[restive condor]

You can add images to your embed messages by putting in an image link in the image URL field

[blissful cedar]

nice

[restive condor]

Changing the bot's profile picture is not yet available 😄

[humble sequoia]

Ticket Tool Custom Avatar

As of now, you are not able to change Ticket Tool's profile picture, nonetheless, our Development Team is working on the release of white labels, this is your own custom bot!

For the time being, you can change the bot's nickname by right-clicking the bot in the user list on your server and clicking Change Nickname

$avatar

[blissful cedar]

is it in panel messages ?

[restive condor]

If you're looking to add an image onto your panel message, yes

[blissful cedar]

@restive condor i mean i want immage to be on this thing

[restive condor]

Then, yes, panel message. Dashboard > Panel Configs > Messages > Edit Panel Message

[blissful cedar]

thanks @restive condor

[iron night]

Gave +1 Rep to @restive condor (current: #1 - 1508)

[restive condor]

No problem!

[blissful cedar]

bruh the image is not loading @restive condor

[restive condor]

Could you paste the image link you're using here please

[blissful cedar]

https://i.pinimg.com/736x/d0/ef/87/d0ef8765088a9d98a8b2d60661afa359.jpg

and now it works

alr bro mb XD

[silent scarab]

yoo guys

how i can customize my ticket tool bot for example profile picture etc.

[humble sequoia]

Ticket Tool Custom Avatar

As of now, you are not able to change Ticket Tool's profile picture, nonetheless, our Development Team is working on the release of white labels, this is your own custom bot!

For the time being, you can change the bot's nickname by right-clicking the bot in the user list on your server and clicking Change Nickname

$avatar

[lament prairie]

Hey there! see above ^

[silent scarab]

thanks so much so rn i can change only nickname ?

[iron night]

Gave +1 Rep to @lament prairie (current: #49 - 41)

[lament prairie]

you're welcome, that's right

[hard marsh]

Anyone able give me a hand? Setting a server up for a friend and want to setup the bot but it says I dont have access to this server even though I have full admin? Do I have to be the server owner to setup the panel?

[turbid dune]

I need help Creating the Panel 😭

[restive condor]

Hey there! You don't. Please see these instructions:

[humble sequoia]

Don't see your server in the dashboard?

Try using the Sync Servers button on your top center of the Dashboard page
You will possibly need to relog. Look below to see the steps on how to relog.

If this doesn't work

You should relog from the dashboard, you can do this by clicking here to log out immediately, and then log back in

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using the </permissionlevel:1029797400174399542> command on your Discord Server

If the bot's response is:

- @User is permission level: 0 (User)

You don't have any of the 3 levels required to access the server's dashboard

[restive condor]

Hey there! See below

[stark rune]

1. Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

2. Create a Panel

To create a panel we are going to need to head over to the panel configs on the dashboard.
Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and your ready to get started with configuring your panel.
An example of a creating a panel is shown below.

3. Send the Panel to a Channel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard.
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq.
An example of a sending a panel is shown below.

Having a Problem Sending the Panel?
Do $debug in a channel with Ticket Tool and make sure it has all the necessary Discord permissions.

[hard marsh]

Just getting an error

[restive condor]

Could you use the /debug command instead please 😄

[hard marsh]

Same message popped up

[restive condor]

Ticket Tool is missing the VIEW CHANNEL permission for that channel

[hard marsh]

That would explain it 🤣 and I'm level 0 so what does the server owner need to do to give me full access? I assume it's seperate from server roles

[restive condor]

You either need administrator permissions enabled in your role settings (Level 4)

Or a Dashboard role (Level 2):

[humble sequoia]

Dashboard Roles

Any role you put there will have full access to the ticket tool dashboard. The server owner and users with admin permissions already have access to the dashboard.
Be careful of which roles to put here

Oct 5, 2024, 10:03 PM

[hard marsh]

Ahh gotcha, appreciate ya

[restive condor]

[sonic grove]

Is this https://prnt.sc/wYh1jYUaGn1O a premium feature or does it not work ?

[restive condor]

It's not a premium feature and it does work

Please make sure to provide a valid message link

[jade topaz]

when someone tried to create a ticket (it creates a private thread) they cant message. how do i fix it without making the channel (channel where they can create ticket) to be talked in

[restive condor]

Hey there! Go into the channel permissions for the channel threads are created from, and give the everyone role permission to SEND MESSAGES IN THREADS

[jade topaz]

like this?

[restive condor]

No, in the channel permissions for the Discord channel

[jade topaz]

oh i see, let me try that

[jade topaz]

worked, thanks man

[iron night]

Gave +1 Rep to @restive condor (current: #1 - 1509)

[restive condor]

Glad to hear!

[hard marsh]

What does multi line do on ticket forms and what does it look like guys?

Everytime I click the ? For info the drop menu toggles so I came here 🤣

[pseudo ravine]

Hey there. It allows the user to be able to use multiple lines in their answer

[hard marsh]

Ahh simple enough dunno why it confused me. Appreciate it

[pseudo ravine]

You're welcome, glad I could help! Thanks for choosing Ticket Tool!

[round gulch]

$

$help

[humble sequoia]

https://discord.gg/tickettool

How to automatically ping my support team on a ticket?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to ping your support on
4. Open the Ticket options menu
5. Click on Edit Ticket Message
6. In the Message Content use one of the role mention syntax (**{@Role Name}** / **{Role ID}**)
7. Save changes

Note: For this to work properly, Ticket Tool requires the Mention Everyone permission. Or the role must have the Allow anyone to @mention this role setting enabled

[tranquil bison]

7 day trial premium not working

[tranquil bison]

hi bro any mod online

[barren river]

https://dht.chylex.com/ can you integate this feature to ticket tool, we want to export the ticket message😊 @upper flower @solid stream

[sterile dew]

Hello so i have made 5 panels and one of them don't show when i try add all panels together, it just makes a duplicate of the first one i created

please @ me with response

[gilded verge]

Hi, are you sure you have selected the right panel?
please remember that you cannot add the same panel to the panel you have selected, so, as in my example, "Pomoc1" is not visible in the second screenshot

[sterile dew]

Yes I am 100% sure i selected the correct one.

for me it's visible

[gilded verge]

sometimes the Sync button can help, could you try?

*but if still nothing, then... 🤔
could you create another panel and check if the problem still exists?

[verbal gate]

Hellp nr

[humble sequoia]

Hello, we would love to help you, but if you don't tell us what you need help with we can't help you :(

[cold heath]

how do i increase the number of tickets a member can make of the same type

when I try to create another ticket of the same panel it says max ticket limit reached for the panel

[austere forge]

Hi there 🙂
Dashboard > Panel configs > Limits - Open tickets each user

[young ridge]

Sod

[worldly helm]

Hello! What‘s your question?

[tranquil bison]

Ehh it's resolved

[worldly helm]

Okay, great!

[edgy narwhal]

Why it shows unknown channel in my server after setup

And tickets don't get created

[worldly helm]

Hello! Could you please provide a screenshot??

[worldly helm]

Could you try to open another ticket and tell me if that issue still exits

[edgy narwhal]

Yup it does
I even tried setting up this whole thing from starting still didn't work

[nova wharf]

You could try to run the debug command.

[edgy narwhal]

What's that

[worldly helm]

Hello. Please let only one user at a time help another.

[worldly helm]

Its a command. do /debug in that channel

[edgy narwhal]

Ok let me try

[edgy narwhal]

All permissions given

[worldly helm]

Just out of curiosity, does the bot have Administrator permission?

[silent smelt]

how the heck do i change ticket names from "ticket-0001/0002 etc" to something else like "moderation-ticket" 😭

[nova wharf]

Do you have TicketTool Premium?

[silent smelt]

no. :((

soo i cant im guessing

[nova wharf]

You would need TicketTool Premium to modify the channel name, sorry

[silent smelt]

totally fine

thanks

[silent smelt]

are u able to help me out with something else?

would be nice if i could screenshare you :>>

[nova wharf]

What do you need help with?

[silent smelt]

having problems with 2 tickets

hard to explain, gotta show u

[nova wharf]

Are you able to send screenshots or videos into this channel?

[silent smelt]

ill vouch for u in here after we are done

okay look, im running a server about skincare & haircare, where people in need of advice can open a ticket-wheter thats skincare og haircare related question/concern. I need 2 seperate ticket system though, one for people that need skincare advice, and one for people that need haircare advice. Whenever i try and open a skincare ticket though, the ticket opens in the wrong place. It opens where the haircare tickets shoudl accumulate if u understand what i mean. on top of that, they get the welcome message that was meant for the haircare tickets, which could confuse some people. Dont know how else i can explain it.. @nova wharf

[nova wharf]

Okay, did you create two separate panels?

[silent smelt]

i did

hence why i want to screenshare 😭

makes no sense

[nova wharf]

Where do you want to screenshare?

[silent smelt]

dms

if possible

[nova wharf]

Can you try screensharing in the community support voice chat?

I'm not sure if it will work though

[silent smelt]

ill try

join

do u see anything?

[nova wharf]

I can see your screen.

[silent smelt]

one moment

[nova wharf]

Sure

[silent smelt]

alr, does it still work

[nova wharf]

Yes

[silent smelt]

great

[nova wharf]

Okay, thanks.

[silent smelt]

seocnd

direct me

[nova wharf]

Did you send one panel to the two ticket channels?

[silent smelt]

wait i left

i accidentaly left

join once more, ill show u the ticket thingy

[nova wharf]

Sure

[silent smelt]

why the heck does i tgive that emssage

[nova wharf]

Did you clone a panel? Or did you create both from scratch?

[young spruce]

Why i cant see the ticket channel?

[nova wharf]

#🎫│make-a-ticket

[young spruce]

Thxxx

[silent smelt]

scratch

[nova wharf]

Okay, can you screenshare your ticket message for both your panels?

[silent smelt]

could u tell me where i can even see that

lmao, i forgot

[nova wharf]

Panel Configs > Ticket > Ticket Message

[silent smelt]

im sharing

[nova wharf]

Now open a ticket again

[silent smelt]

think i fixed it

now it freaking changed it to haricare

bro wth

[nova wharf]

Did you send the skincare panel to the skincare channel?

[silent smelt]

yeah, lemme try again

ill do it slowly this time

u see it says "skincare" right?

so it should give that message when i open a skincare ticket

[nova wharf]

Can you now select panel 1, click on the button send and select the correct channel it should send the panel to. Repeat it for panel 2.

[silent smelt]

alr

am i allowed to ddelete the exsisting ones then? in discord

[nova wharf]

Yes

[silent smelt]

i acidentally closed the darn tab with owner status

LETS GOOOOO

[nova wharf]

Great!

[silent smelt]

highly appriciate it

where do i vouch

[nova wharf]

You're welcome

You can just type in thanks @"user" if you want to!

[silent smelt]

thanks @nova wharf

[iron night]

Gave +1 Rep to @nova wharf (current: #134 - 5)

[silent smelt]

thanks once again

[silent smelt]

@nova wharf another question ahha 😅, much simpler this time i think tho

[nova wharf]

Sure

[silent smelt]

any way to make sure no one other than a specific role can close a ticket, then delete it?

as of now, everyone that has accese to the tickets are able to close the tikcet, including the member that made the ticket. I dont want that. Anyone other than the member that has accese to the ticket are able to both close and delete the ticket aswell

making me unable to reveiw the ticket after its done

[nova wharf]

Panel Configs > Buttons > select your button > allowed, disabled roles

[silent smelt]

i want to limit that deleting and closing ability to a few roles like manager, owner etc

[silent smelt]

lemme try that

[nova wharf]

Did it work?

[silent smelt]

yuhhhhh thanks @nova wharf

[iron night]

Gave +1 Rep to @nova wharf (current: #121 - 6)

[silent smelt]

lub u

[worldly helm]

Reported ^^

[steel pasture]

Why when anyone opens ticket on my server that dont pings staff?

[worldly helm]

Make sure the bot has the "ping everyone and all roles" permission

[golden nacelle]

Can it be set so that when you close the ticket it sends a private message with the reason?

[nova wharf]

You could close the ticket with a reason and then the bot can dm the user once it's closed

You will need TT Premium though

You would need to include {close.reason} in the DM

[misty flax]

#🎫│make-a-ticket

[limpid token]

how do u like, make it when u click to open a ticket, it asks some information and then appears on a board

[pseudo ravine]

Hey there. Please refer to the embed below!

[humble sequoia]

Pop-up Forms

A Discord Form lets the user answer individual questions in a pop-up Form, which then displays the answers in the ticket message. This can save time if you already know what you want to ask the user.

Setup Forms

Forms can be enabled under Panel Settings > Form Options > Edit Forms Options. In the new pop-up window, you can now enable and edit your own Form.

Form Options

You can add up to 5 questions in the Discord form. This is a Discord limitation. Each question can have a placeholder in the input field, a minimum and maximum input, multi-line, and also the option to have the answer required.

Options

Question Title ➞ Your Question goes here
Question Placeholder ➞ The placeholder text in the input field
Required ➞ If enabled, the user has to answer this question, to submit the form
Multi-Line Input ➞ Allows the user to input multiple lines
Minimum and Maximum Input ➞ Set a minimum and maximum input value for the user

Displaying the Answer

To display the answers from the user, you need to enable Auto display form results on the ticket message as an additional embed

If you don't want a second embed, go into your Panel Configs > Ticket Options > Edit Ticket Message. You use the variable {create.form.x} and replace x with the number of your question. For example, the response to Question 5 can be displayed with {create.form.5}.

[limpid token]

tysmm

[pseudo ravine]

You're welcome, glad I could help! Thanks for choosing Ticket Tool!

[granite marsh]

hey guys, my ticket categories wont show on the dashboard can anyone help>\

?

[pseudo ravine]

Hey there. Have you refreshed the dashboard yet?

[granite marsh]

indeed

[pseudo ravine]

What's the server ID? I'll take a quick look

[granite marsh]

914940544038346822

[pseudo ravine]

One moment

[granite marsh]

im using tickets not ticket tool btw, i js couldn't find any othr seever to hlp

[pseudo ravine]

You'll need to ask in their support server then

[granite marsh]

they doxtn have 1

[pseudo ravine]

I'm sure they do

[ashen ore]

The bot isnt working

like nothing works

[pseudo ravine]

Hey there. Have you ran the /debug command yet?

[pseudo ravine]

Ticket Tool is missing a lot of permissions

[ashen ore]

what do i enable

[pseudo ravine]

All of the permissions that are ❌ in the screenshot I sent

[ashen ore]

what does it need roles for

[ashen ore]

where do i see the ss

[pseudo ravine]

That's how Ticket Tool can manage permissions of the channels

[ashen ore]

is it good now?

[pseudo ravine]

We get a copy of the response of the /debug command for debugging purposes

[ashen ore]

still

[pseudo ravine]

Still needs permissions in the channel itself

[pearl fractal]

Oi

[ashen ore]

ok

[sonic terrace]

Hello. Can anyone here help me?

[hardy glacier]

How do I make it to where when a member opens a ticket it pings a certain role so that the ticket support team can know there is an opened ticket?

[humble sequoia]

@sonic terrace, we would love to help you, but if you don't tell us what you need help with we can't help you :(

[pseudo ravine]

Hey there. Please refer to the embed below!

[humble sequoia]

How to automatically ping my support team on a ticket?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to ping your support on
4. Open the Ticket options menu
5. Click on Edit Ticket Message
6. In the Message Content use one of the role mention syntax (**{@Role Name}** / **{Role ID}**)
7. Save changes

Note: For this to work properly, Ticket Tool requires the Mention Everyone permission. Or the role must have the Allow anyone to @mention this role setting enabled

[hardy glacier]

Ok thanks

[pseudo ravine]

You're welcome, glad I could help! Thanks for choosing Ticket Tool!

[sonic terrace]

Can you assist me?

[humble sequoia]

Hello, we would love to help you, but if you don't tell us what you need help with we can't help you :(

[eternal holly]

hello gyz

i needed some help with setting up the bot

if anyone is free plzz lmk

[humble sequoia]

Hello, we would love to help you, but if you don't tell us what you need help with we can't help you :(

how can i type more characters in panel message?, we would love to help you, but if you don't tell us what you need help with we can't help you :(

[eternal holly]

how can i type more characters in panel message?

does anyone know this?

[pseudo ravine]

Hey there. You'll need a premium subscription in order to add more characters to the panel message

[eternal holly]

uhmm

but i saw a server who doesn't have a premium subscription

but has many character in it

[pseudo ravine]

You don't need to have the gold bot to have a premium subscription. You can still use the white bot and have a premium subscription

[eternal holly]

oohhh

then there is no way is it?

nd how can i add animated emojis in panel message?

[pseudo ravine]

You can use the /id command and then copy paste what Ticket Tool returns

[eternal holly]

ok thnx

[pseudo ravine]

You're welcome, glad I could help! Thanks for choosing Ticket Tool!

[eternal holly]

mannn

but i still hope if i could add more characters mannn

[sullen remnant]

Hi everyone, I am helping a friend of mine working on his discord server, and i have some knowlege with tickettool, he gave me the perms in de the server to invite the tool into the server but when i want to work on it on my dashboard but the server does not come up. Thanks

[worldly helm]

Hello there!
Please try pressing the button and check if the server pops up

[sullen remnant]

I have tried it multiple time but still no succes

[worldly helm]

Please run the /permissionlevel command in that server

[sullen remnant]

it says that the application did not react to it

[worldly helm]

Make sure the bot has these following channel permissions.

[sullen remnant]

so should when invite the bot or in the server

[worldly helm]

What exacly do you mean by that?

[sullen remnant]

it has all perms

but still not working

i have kicked the bot out already and invited him again still same problems

[worldly helm]

Please show me the permissions.

[sullen remnant]

i dont know how to show them, but i can see it has all perms

[worldly helm]

You can take a screenshot and sent it in this channel.

[sullen remnant]

it is dutch tho

[worldly helm]

Okay, please go to: Your channel --> Edit Channel --> Permissions --> Ticket tool --> Give the permissions needed

[sullen remnant]

ooh oke

thanks alot

i will try it

[agile trench]

Hi guys, so I have a support team for my discord server. I want them to be able to answer the tickets. The problem is when I add them from my dashboard and add there role they still dont see the tickets. Can someone help me. Like should I edit there premisions?

[worldly helm]

Hello! Please check: Dashboard --> Panel Configs --> Permissions --> Support Team --> Open ticket --> View Channel

And make sure to have the support team role selected at: Dashboard --> General --> Support Team

[agile trench]

Yes it is selected that is why im wlndering

But there discord role I did nöt check adminstartor

[sullen remnant]

Now it the problem that my permissionlevel is 0

[agile trench]

Can I get help?

[worldly helm]

@agile trench and @sullen remnant both of yopu, please #🎫│make-a-ticket or wait for staff to assist you. Sorry!

[nova wharf]

@sullen remnant can you run the /debug command?

[humble sequoia]

Invalid Form Body: Invalid emoji

This error indicates you have selected an invalid emoji, i.e. an emoji the bot isn't capable of using, in a button field

Which Emoji?

This depends upon which action the error is appearing, the most common cases are the Create Ticket button or one of your Dropdown emojis. You can visit your Button's List to find all available buttons and find the conflicting one by yourself.

Why doesn't the bot accept it as valid?

• You selected an emoji that doesn't exist anymore, i.e. that has been deleted
• You wrote text there, instead of an emoji (or in addition to an emoji)
• You entered a code for a custom emoji from a server that the bot is not a member of
• You entered a custom emoji code incorrectly
• You're on iPhone and entered an emoji using the phone's emoji pad (use the emoji selector in the website instead)

[worldly helm]

Hello!
Look above!

[terse sentinel]

my emoji true

[worldly helm]

Above i've sent an embed to show you how to fix this issue.

[sullen remnant]

yes

but still my permissionlevel is 0

i cant acces the dashboard even if i added the bot to the server

[nova wharf]

Run the command and send a screenshot please.

[nova wharf]

Are you the owner of the server?

[sullen remnant]

no i am not the owner.

but which perms do i need

[nova wharf]

Did someone add you to the dashboard?

[sullen remnant]

no

i am the person adding the bot and working on it.

[nova wharf]

Do you have administrator permissions?

[nova wharf]

Can you check if the roles are still on the dashboard? Maybe you forgot to click save?

[agile trench]

yes they are

[pine pollen]

where do i make a ticket

[nova wharf]

#🎫│make-a-ticket

But maybe we can help too!

[nova wharf]

Okay. So your support team roles are on your dashboard and every support member has these roles?

[humble sequoia]

━━ Moneymaker's inquiry has been moved to a ticket ━━

━━ twitch kyeguns's inquiry has been moved to a ticket ━━

[sullen remnant]

so i only need to have administrator perms to work on it on the dashboard?

[limpid token]

hey

so i learned the form thing, but it doesnt show the results when the tickets created

[nova wharf]

I'm not quite sure since all the servers I use TT in I set it up myself, but you could give it a try.

[worldly helm]

Hello! Dashboard --> Panel Confgs --> Forms --> Enable form results show up on the ticket message

[humble sequoia]

━━ $be3's inquiry has been moved to a ticket ━━

[limpid token]

thankss

[river spire]

Hello, I need help!

I need several options to appear on the ticket to be able to create a ticket

For example,

Donations
Report
etc...

I explain again, I need different buttons to appear in the ticket channel to make a ticket for a different reason

help me please!

I speak Spanish and I am using a translator xd

[pseudo ravine]

Hey there. Please refer to the embed below!

[humble sequoia]

Multipanels

For more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Panel -> Attached Panels

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[sweet coral]

Hi guus

Someone can explain me how can i get transcript logs after being banned on server?

[faint skiff]

hey how can i close tickets faster, it takes around 5 seconds to close

[old prism]

Hello guys! How can translate the lenguage?

[restive condor]

Hey there! Unfortunately, there's no way to speed up the process.
Sometimes it's immediately, sometimes it can take a bit longer

[restive condor]

Hey there! It's not currently possible to change the entire bot's language, but you can edit most of the messages and buttons into your language

[old prism]

How?

Idk

[restive condor]

Dashboard > Panel Configs > Messages for messages

Dashboard > Panel Configs > Messages for buttons

[old prism]

Você entende Português também?

[restive condor]

Sim

[old prism]

Ok.

[old prism]

Obrigado.

[old prism]

@restive condor Me desculpe por te marcar, mas eu já configurei tudo, agora o que falta fazer para lançar no Servidor ?

Eu fiz pelo chrome.

[restive condor]

Agora você pode usar o botão "SEND"

[old prism]

Obrigado demais!!! Me ajudou muito. 😆

[restive condor]

De nada

[jade topaz]

Where can I open a ticket for support?

My previous Discord account is gone and I need to transfer my premium.

[restive condor]

Hi there, please make a billing ticket #🎫│make-a-ticket

[jade topaz]

That channel is hidden for me

I couldn't see it until you sent it.

[thorn lava]

hii i wanted to ask, what if i buy premium for a month, create a ticket panel (without this tickettool.xyz thing) with premium options and then a month passes.. will the messages be deleted or just changed? idk what to be prepared for. sorry idk where to ask this question

[pseudo ravine]

Hey there. The Panel Message will not be deleted or changed

However other premium features will stop working

[thorn lava]

alr tysm for the answer

[pseudo ravine]

You're welcome, glad I could help! Thanks for choosing Ticket Tool!

[wanton surge]

Is it possible to make the ticket message ping a specific role?

Also can u have the ticket message give link to another channel
Like #🎫│make-a-ticket ?

[humble sequoia]

How to automatically ping my support team on a ticket?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to ping your support on
4. Open the Ticket options menu
5. Click on Edit Ticket Message
6. In the Message Content use one of the role mention syntax (**{@Role Name}** / **{Role ID}**)
7. Save changes

Note: For this to work properly, Ticket Tool requires the Mention Everyone permission. Or the role must have the Allow anyone to @mention this role setting enabled

[worldly helm]

Hello! Look above ^^!

[wanton surge]

Thx

[wanton surge]

And about this

[humble sequoia]

Mentions

Within all the messages the bot sends (both embeds and text) you can mention either channels, roles, or even users, these mentions will only send a notification to the user if they are used within a text field, e.g: a role mentioned in an embed won't ping at all the users who have that role.

For mentioning a role you can use one out of three options:
{@Role Name} ➞ Which is Case Sensitive.
{RoleID} ➞ Replace RoleId with the Id of the role you are trying to ping.
<@&RoleID> ➞ Discord's native syntax to ping roles.

<#ChannelID> ➞ Mention a channel by its ID.
<@UserID> ➞ Mention a user by its ID.

[worldly helm]

You can use <#Channel_ID> !! Look above for a full guide.

[wanton surge]

Thanks

[iron night]

Gave +1 Rep to @worldly helm (current: #27 - 190)

[vagrant quiver]

how can i see old tickets

im a normal user

[worldly helm]

Hello!
Ask their staff for the transcript

if they did not save it, you cannot see it as ticket Tool itself doesnt save any

[agile crypt]

Hey everyone, on our server ticket tool is not working. It says “This interaction failed” whenever someone tries to open a new ticket.

Any ideas?

[lament prairie]

Hey there! make sure the bot have this permissions below

[agile crypt]

It has all of these, but unfortunately it doesn’t work

[steel pasture]

Ok

[junior mural]

Alguém, Brasileiro?.

[gilded verge]

the interaction failed error occurs only when the bot doesn't have permissions on the channel, could you run /debug on your server on the channel where you have this problem?

[verbal gate]

Wsp

[worldly helm]

Hello!
Do you need help regarding Ticket tool?

[silk sphinx]

how can i install the software please help

[nova wharf]

Did you invite the bot to your server?

[silk sphinx]

yes

[nova wharf]

Alright. You can use the $help command in your server. There, select the setup option

[humble sequoia]

Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

Create a Panel

To create a panel we are going to need to head over to the Panel Configs Tab on the Dashboard.

Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and you are ready to get started with configuring your panel.
An example of a creating a panel is shown below.

Send the Panel to a Channel

Once the panel has been created, use the blue Send button and select the channel you want the panel to be sent to.

The Panel wasn't send

Use the </debug:1029783024264564765> command to diagnose possible permission issues with the bot.

[silk sphinx]

i have a ticket what do i do niw

[nova wharf]

You opened a ticket?

[silk sphinx]

yes

[nova wharf]

Are you the server owner?

[silk sphinx]

no

[nova wharf]

So just a regular user?

[silk sphinx]

yees

how do i do this

[pseudo ravine]

You will need to wait for a response from the staff team in that server. There's nothing we can do about it unfortunately

[loud elk]

does anyone know how to like make something like this for my own server

like a gui

[pseudo ravine]

Hey there. Please refer to the embed below!

[humble sequoia]

Pop-up Forms

A Discord Form lets the user answer individual questions in a pop-up Form, which then displays the answers in the ticket message. This can save time if you already know what you want to ask the user.

Setup Forms

Forms can be enabled under Panel Settings > Form Options > Edit Forms Options. In the new pop-up window, you can now enable and edit your own Form.

Form Options

You can add up to 5 questions in the Discord form. This is a Discord limitation. Each question can have a placeholder in the input field, a minimum and maximum input, multi-line, and also the option to have the answer required.

Options

Question Title ➞ Your Question goes here
Question Placeholder ➞ The placeholder text in the input field
Required ➞ If enabled, the user has to answer this question, to submit the form
Multi-Line Input ➞ Allows the user to input multiple lines
Minimum and Maximum Input ➞ Set a minimum and maximum input value for the user

Displaying the Answer

To display the answers from the user, you need to enable Auto display form results on the ticket message as an additional embed

If you don't want a second embed, go into your Panel Configs > Ticket Options > Edit Ticket Message. You use the variable {create.form.x} and replace x with the number of your question. For example, the response to Question 5 can be displayed with {create.form.5}.

[loud elk]

<3

[crystal sinew]

how do i set this all up can somone call me and help me

[stark rune]

1. Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

2. Create a Panel

To create a panel we are going to need to head over to the panel configs on the dashboard.
Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and your ready to get started with configuring your panel.
An example of a creating a panel is shown below.

3. Send the Panel to a Channel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard.
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq.
An example of a sending a panel is shown below.

Having a Problem Sending the Panel?
Do $debug in a channel with Ticket Tool and make sure it has all the necessary Discord permissions.

[austere forge]

hi there 🙂
follow instructions above

[crystal sinew]

but how do i ghet the aim assist software

[humble sequoia]

@crystal sinew

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[nova wharf]

#🎫│make-a-ticket

[sacred rapids]

I'm running into an issue where Ticket Tool is not removing the member after a ticket is closed, so they have access to the Transcript, Close, and Delete buttons. It does everything else correctly (makes a ticket, saves transcript, renames ticket, deletes ticket)

[restive condor]

Hey there! Can you check Dashboard > Panel Configs > Permissions > Ticket Owner Permissions - Edit Opened, and double check that VIEW CHANNEL is set to

[sacred rapids]

Hey thanks for the quick response! That View Channel command was not set to

I just went ahead and changed that. But the issue is still happening

[iron night]

Gave +1 Rep to @restive condor (current: #1 - 1512)

[restive condor]

Are you testing this with a brand new ticket?

[sacred rapids]

Yes

Here's the screenshot of the perms:

[restive condor]

And that's applied onto all the applicable panels, correct?

[sacred rapids]

Yes

[restive condor]

Alright, how are you testing if the member is being removed? Just using an alt?

[sacred rapids]

We asked one of our server members to make a ticket to help test

[restive condor]

Perfect, could I get your server name or ID please?

[sacred rapids]

Here's the ID: 626504557203030028

[restive condor]

Can you use the /debug command in the closed ticket please

[sacred rapids]

yes

[sacred rapids]

https://discordapp.com/channels/509192800865353738/662692902245498910/1292912396850954251

Oh the link didn't work

I'll send a screenshot

[restive condor]

Can you give Ticket Tool the 'SEND MESSAGES' permission server-wise please

It does work 😄

[sacred rapids]

Oh okay sweet!

[sacred rapids]

The everyone perm does have the send messages perm, so it should already be applied to Ticket Tool

[restive condor]

Ticket Tool's role requires that permission

Otherwise it can't remove/grant it to others

[sacred rapids]

Ahh okay

[sacred rapids]

Just double checked - the category perms already have Ticket Tool being able to send messages. Do I have to apply that perm to the Ticket Tool role itself?

[restive condor]

That's right

[sacred rapids]

That worked, thank you so much!

[sharp temple]

whats happening ?

[restive condor]

Can you use the /debug command in your server please

[icy lance]

i have removed prem bot and install free one then this happen

[restive condor]

Is this for the same server?

[restive condor]

Alright, it seems like you still have the premium bot enabled

[humble sequoia]

Inviting and Enabling Premium Bot

The first thing you will need to do is invite the premium bot, an invite can be found here

Once the bot is in your server we will head to the dashboard and manage your server. When you are managing your server, you want to head into "Server Configs" then click the drop down menu under "Select the bot you would like to use on this server" then click "Ticket Tool#6207" and then save.

[restive condor]

You can click on 'here' above to get an invite

You will then re-gain Dashboard access and will be able to switch it back to the white bot

[clever fox]

oops guys! I'm trying to integrate the Sapphire bot with the ticket tool. Basically, when I press a button I made with Sapphire, it sends that command to a private channel, creating the ticket.

I would like to know if there is any command so that instead of creating a ticket with the settings from the first panel, I can change the panel that the ticket tool will use. I wanted the first panel to be for reports and the second to be for support, but with this command it only creates the first panel

[pseudo ravine]

Hey there. You will need to enable Command Style tickets on the 2nd panel, and disable it on the 1st panel

[clever fox]

So, but I would like to use both, ummp for reporting tickets and the other for queries

[pseudo ravine]

Then you can enable it for both panels, and have 2 different channels for Sapphire to send the commands to

[clever fox]

thank you very much!

[iron night]

Gave +1 Rep to @pseudo ravine (current: #6 - 754)

[pseudo ravine]

You’re welcome, glad I could help! Thanks for choosing Ticket Tool!

[limpid token]

hey

uh my ticket keeps going to the first channel in the server

how do i make it stay in the category.

[worldly helm]

Hello!
Please make sure to select a category on the dashboard!
Dashboard --> Panel Configs --> Category --> Open tickets --> Select a category!

[clever fox]

can anyone help me? Even though I put the ticket in a specific category, it goes to the first channel on the server

[worldly helm]

Hello!
Can you please show me your category settings?

[worldly helm]

Please make sure to set it up for every channel.

[clever fox]

like this?

[limpid token]

acho que sim amg

[worldly helm]

Yes, but for every panel

[clever fox]

I did this

[worldly helm]

Please let me help that user to prevent confusion.

[clever fox]

portugues? kkkkkkkkk

[worldly helm]

Make sure that the bot has permission to create tickets into that category!

[limpid token]

aham

[clever fox]

I gave the bot an admin position, is that suitable?

[worldly helm]

You dont have to, but it works aswell

[clever fox]

now it works

thank you @worldly helm !

[iron night]

Gave +1 Rep to @worldly helm (current: #27 - 191)

[worldly helm]

No worries

[worldly helm]

Please do not be mean, i did nothing to you.

[restive condor]

Nope

[worldly helm]

Reported.

[restive condor]

Please behave

[sullen remnant]

Hi, I have a little problem, my message is to long, so i want to make a second embed description but it does not let me write.

can anyone help me with this

[hollow idol]

Is there any way to make a role go to the top of the ticket list? I want people who have the server Booster Role tickets to go to the top of the list

[nova wharf]

One thing you could do is select a category for the tickets to go in.

[nova wharf]

You don't have Premium, right?

[sullen remnant]

Nope

[nova wharf]

Everything marked with the diamond icon is a Premium feature. You could put your description as plain text though.

[hollow idol]

Is it possible to make only server boosters' tickets to go in that category?

[nova wharf]

Yes. You'll need a separate category and panel for this.

[hollow idol]

Alright tysm 🙏

[nova wharf]

You're welcome

[sullen remnant]

But still cannot do a whole message.

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[finite kernel]

hey

how do I change the bots name

[pseudo ravine]

Hey there. Please refer to the embed below!

[humble sequoia]

Ticket Tool Custom Avatar

As of now, you are not able to change Ticket Tool's profile picture, nonetheless, our Development Team is working on the release of white labels, this is your own custom bot!

For the time being, you can change the bot's nickname by right-clicking the bot in the user list on your server and clicking Change Nickname

$avatar

[finite kernel]

how do i mention someone within the embed

[humble sequoia]

Mentions

Within all the messages the bot sends (both embeds and text) you can mention either channels, roles, or even users, these mentions will only send a notification to the user if they are used within a text field, e.g: a role mentioned in an embed won't ping at all the users who have that role.

For mentioning a role you can use one out of three options:
{@Role Name} ➞ Which is Case Sensitive.
{RoleID} ➞ Replace RoleId with the Id of the role you are trying to ping.
<@&RoleID> ➞ Discord's native syntax to ping roles.

<#ChannelID> ➞ Mention a channel by its ID.
<@UserID> ➞ Mention a user by its ID.

[lament prairie]

Hey there! see above ^

[lament prairie]

Hi, how can I assist you?

[tranquil nacelle]

Everytime a ticket is made this second message comes up, and when the ticket is created there is no close message in the channel that comes up. Whenever any commands are used on the ticket it says that the created channel isn't a ticket

[pseudo ravine]

Hey there. Could you send the server ID in here so I could take a look at your dashboard?

[tranquil nacelle]

Okay I'll grab it in a second

[tranquil nacelle]

1290417820181598228

[pseudo ravine]

One moment

So that message appears as soon as someone clicks on Create ticket?

[tranquil nacelle]

Yes, it comes up right after even though the ticket still gets made

[pseudo ravine]

Does the Ticket Message get sent?

[tranquil nacelle]

In the ticket that was made? No nothing comes up in the ticket

[pseudo ravine]

Alright

I think your Close button emoji is causing some issues

[tranquil nacelle]

Okay I'll change it and see

[willow salmon]

Ajuda

[pseudo ravine]

Hey there. Do you need any support regarding Ticket Tool?

[tranquil nacelle]

Thank you that fixed it😭

[pseudo ravine]

You're welcome, glad I could help! Thanks for choosing Ticket Tool!

[willow salmon]

Eu comprei um drobo de dinheiro eu não consigo resgatar

Porque o ticket não abre

[humble sequoia]

Você está no lugar errado

Fornecemos suporte para Ticket Tool Discord bot e não podemos ajudá-lo com qualquer problema que você tenha.

- Não sabemos qual equipe de suporte você deve entrar em contato para resolver esse problema e, infelizmente, não poderemos informar com precisão.

Se você não tiver mais dúvidas sobre nossa ferramenta de ticket de bot, feche este ticket

[jade topaz]

How do I undo something that I already saved..

Like deleted a pannel

[main bough]

how do i make it so they can clip a button to make a ticket

[honest yew]

How do I enable claiming

[worldly helm]

1: Claiming is a premium only feature
2: Dashboard—> Panel Configs —> Claiming —> Enable

[humble sequoia]

Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

Create a Panel

To create a panel we are going to need to head over to the Panel Configs Tab on the Dashboard.

Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and you are ready to get started with configuring your panel.
An example of a creating a panel is shown below.

Send the Panel to a Channel

Once the panel has been created, use the blue Send button and select the channel you want the panel to be sent to.

The Panel wasn't send

Use the </debug:1029783024264564765> command to diagnose possible permission issues with the bot.

[worldly helm]

Helloo! Look above ^^!!

[light hearth]

It won’t ping us

We did this

[honest yew]

Thank you

[iron night]

Gave +1 Rep to @worldly helm (current: #27 - 192)

[worldly helm]

Heyy! Make sure the bot has permission to ping every role and everyone!

[light hearth]

Thanks! That was such a simple fix 💀😭

[iron night]

Gave +1 Rep to @worldly helm (current: #27 - 193)

[worldly helm]

No worries

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[velvet flame]

Our server is currently being hit with spam tickets. All different accounts and text.

Just curious if anybody had dealt with this behaviour before successfully.

[worldly helm]

Hello. What exacly do you mean

[velvet flame]

Bot users entering our server, creating tickets.

These tickets are just to create spam. Not useful or meaning anything.

The accounts are aged discord accounts not newly created accounts so bypass age filters etc.

[worldly helm]

You could use a verification system to prevent spam bots.

[livid snow]

Hi I want to ask how to change the prefix

[timber kernel]

Dashboard -> Server Configs -> Command Prefix

[livid snow]

Thankyou

[velvet flame]

Any recommendations

[surreal cloud]

hi, why my support team can't see the ticket transcript

[full grove]

Hello so i was wondering if i can edit this

like instead of typing here it will automaticall display the user who create a ticker username

[nova wharf]

You can use {ticket.user} in your ticket message

[full grove]

alright thanks

[nova wharf]

Did they click on the transcript button after closing a ticket?

[surreal cloud]

I fixed that, thanks for your response

[iron night]

Gave +1 Rep to @nova wharf (current: #108 - 7)

[velvet flame]

Unfortunately manual verification would be extremely time consuming.

[jade topaz]

—

[jade topaz]

Dan can you help?

[austere forge]

yeah, that's what I just thought, in this case you can use a basic verification system with a button or something that has to be a forced interaction for users to access your server.

[austere forge]

it is not possible to recover a deleted panel

[jade topaz]

Oki

[jade topaz]

Hi

@obtuse kraken

@pale pilot bro needs a help

[worldly helm]

What do u need help with

[timber light]

how do i change this?

[worldly helm]

Look below!

[humble sequoia]

Ticket Message

The Ticket Message is the first message sent by the bot on a new ticket. To customize it head over to your Dashboard ➞ Panel Configs ➞ Ticket ➞ Edit Ticket Message

[jade topaz]

i added a role to support team but the people with that role cant see the tickets. How should i fix it?

[worldly helm]

Hello! Make sure they have permission to view the tickets!
Dashboard—> Panel Configs—> Permissions—> Support Team—> Open tickets—> View channel

[jade topaz]

Yeah its on but he cant see them

[worldly helm]

Hmm, what if he tries to hit the: [ ] View all channels button

Sorry its german.

[jade topaz]

yep its on

[worldly helm]

Does the Support member have the role?

[jade topaz]

yes

What if i have to rank the role higher?

then the staff role

[worldly helm]

that isnt the issue

but did you set it up for every panel?

[jade topaz]

wait

wdym

[worldly helm]

you can have multiple panels on your dashboard, make sure to set the permissions for every of your panels up

[jade topaz]

sorry but can u show me how

[worldly helm]

sure, no worries! no need to be sorry.

There.
You can see i have 4 panels in total!

My first is: 1 | Panel
My second is: 2 | Ticket Tool Support Test's
etc...!

[jade topaz]

ok wait

anndd

it doesn't work

do i need to set admin perms for the role?

[worldly helm]

No you dont. Please #🎫│make-a-ticket as i dont have access to your dashboard. Sorry

[austere forge]

Note that if you have made the changes after the tickets have been opened, they will not be visible. You must therefore add the role manually to each ticket channel.

your staff will only see new tickets

[jade topaz]

ohh my baddd

then prollem solved

[austere forge]

all good 👍

[worldly helm]

Ohh yeah, thanks @austere forge forgot to tell that

[iron night]

Gave +1 Rep to @austere forge (current: #9 - 599)

[tranquil palm]

Hey, I've got the message preview showing my reply+ animated picture but when i release it to discord it doesn't show the pic

[nova wharf]

Can you send your picture link?

[latent blaze]

hi . i was paying for premium in a server using ticket tool and i left it but i still got charged , this is fraud . can i get a refund ?

[tranquil palm]

got it fixed ❤️ ty devoid anyway !

[nova wharf]

The community can't really help with billing questions. Open a billing ticket in #🎫│make-a-ticket

[nova wharf]

you're welcome

[latent blaze]

thankyou !

[acoustic bear]

Plsssss

[austere forge]

Salut 🙂
assure toi que Ticket tool à les permissions nécessaire dans le channel ou tu fait la commande

[acoustic bear]

Mais comment

[austere forge]

dans les paramètre du channel, ticket tool lui manque la permission d'envoyer des messages

[acoustic bear]

Sait ou

[austere forge]

Maintient enfoncé sur le nom du channel > Modifier le channel > Permissions > Ticket tool > Envoyer des messages

[austere forge]

Je n'ai jamais dit d'aller ici.

suivez les étapes que j'ai envoyer au-dessus ⬆️

[acoustic bear]

Aucun commande fonctionne

[austere forge]

Ticket tool doit avoir la permissions d'envoyer des message, sinon il ne pourra pas executé la commande.

comme je vous ai dit, suivez les étapes nécessaire pour le faire

[acoustic bear]

Regarde le screen

[austere forge]

Ce n'est pas ici.

je n'ai pas dit de l'invité

[acoustic bear]

Je comprends rien à ton tuto de merd

[austere forge]

Pardon ?

[acoustic bear]

Sa saoule

[humble sequoia]

━━ ERKA☠'s inquiry has been moved to a ticket ━━

[feral nacelle]

Hey, anyone can help?

[humble sequoia]

https://dontasktoask.com/

[feral nacelle]

Next step funded chat?

[worldly helm]

Hello!
What exacly do you mean by that???

[feral nacelle]

Are you suport of Next step funded?

[worldly helm]

No, we only provide support for ticket tool

which means you are in the wrong place

[feral nacelle]

Can you help? I need to speak Next step funded suport

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[weak pier]

Hello, we have been having some issues regarding validating premium version of the ticket tool, is there a dedicated place to solve this issue?

[worldly helm]

Hello!
What exacly is your issue?

[weak pier]

Since the issue in #📣│bot-news couple of days ago, we have been problem with validating the premium which we have had active for several years now. The tickettool dashboard shows BOT ERROR in big red.

[worldly helm]

Please check if your premium is still active. If you dont know how i could do it for you. (In this channel without needing any information of you)

[lavish hearth]

is it not possible to get more then 5 fill ins for the form section?

even with premium? ^

[worldly helm]

Sadly there isn't, no.

[pseudo ravine]

Not possible, Discord only allows 5 questions in a form

[lavish hearth]

any suggestions on how i could go around this?

i need like 7 or 8

[worldly helm]

Ohhh okay

[worldly helm]

You could edit the ticket message and ask the rest of the questions there... 🤷

[next timber]

o w3ould like the only thing the users can do is to click the create a ticket buttin in my ccreate a ticket channel. that way everything else will be handeled in the ticket itself, but if i block message on discord nobody can see the ticket button. sorry i'm horrible with discord can anyone point me in to directions to do this or have a short version they can share. thank you in advance

[worldly helm]

Hello!
So you're asking how to prevent normal users to for example close tickets?

[next timber]

no i want them to be able to open an ticket/close a ticket, the tickets are in a separate channel for each one, i want the main channel with the create a ticket button unable for general comments, so people don't flood it with chat instead of using the button and using the specific ticket

[worldly helm]

soo you want to know how to prevent users from talking in that channel??

[wintry siren]

Can anyone helped me? I got charged the money, but i didnt receive the premium

Can provide screenshots + date

[restive condor]

Hey there! How did you subscribe?

[wintry siren]

Can we sort it out in PMs ?

[restive condor]

I'll bring you into a ticket instead 😄

[wintry siren]

Sure

[hot bough]

Hi how can I report a user for not giving me something I have paid for?

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[next timber]

yes and still have them able to click the create a ticket button, apparently my settings either allows all or if i block messages in thread people can't see the create a ticket button, sorry, i'm really bad with discord, kinda jumped in and learn as i need to get things done, and this is failing me. i appreciate your time

[worldly helm]

Then permissions --> everyone --> Send Messages

[next timber]

when i do that they players can't see the create a ticket button, what settings should i have enable to allow the ticket creation belong with disabling send messages.

[worldly helm]

For my server i have every setting disabled but View Channel, Read message history

Is it just when the send messages module is denied or cant they see the button in general?

[empty escarp]

Hey there, the server I’m currently in is having issues with moving tickets to there correct categories. I was wondering if this is a permission issue or a setting with in the bot.

[next timber]

i didn't have read message history on, i'll try that

[worldly helm]

Hello!
Does the category have 50+ tickets in it?

[empty escarp]

No

[next timber]

just when the send messages is disabled

[worldly helm]

Okay, did it just stopped working randomly??

[empty escarp]

From what I know it never worked

[worldly helm]

Can you please show me your category settings?

on the dashboard

[next timber]

i don't have anything in categories atm, was working until i remove the access for everything in discord, i'll have to put it back for now. i have a a couple appointments to get to.

[worldly helm]

ohhh, that message wasnt meant for you, it was meant for GoliaththeJeep

[pale igloo]

Please can someone help me with this headache?
Our ticket channels are all private yet when tickets are created, the whole server can view them 😬
I’m sure I’ve seen something regarding permissions but I’m going around in circles here

[restive condor]

Hey there! Dashboard > Panel Configs > Permissions > Everyone Role Permissions - Edit Opened > VIEW CHANNEL

[spiral oyster]

I have been trying to invite the bot to my server and each time I invite, it leave the server. How can I fix it?

[worldly helm]

Hello! Please check your audit logs, there might be another bot kicking it again

[spiral oyster]

Oh yea, thank you very much

[iron night]

Gave +1 Rep to @worldly helm (current: #27 - 195)

[twin bane]

how do i make question when u open a ticket?

[humble sequoia]

Pop-up Forms

A Discord Form lets the user answer individual questions in a pop-up Form, which then displays the answers in the ticket message. This can save time if you already know what you want to ask the user.

Setup Forms

Forms can be enabled under Panel Settings > Form Options > Edit Forms Options. In the new pop-up window, you can now enable and edit your own Form.

Form Options

You can add up to 5 questions in the Discord form. This is a Discord limitation. Each question can have a placeholder in the input field, a minimum and maximum input, multi-line, and also the option to have the answer required.

Options

Question Title ➞ Your Question goes here
Question Placeholder ➞ The placeholder text in the input field
Required ➞ If enabled, the user has to answer this question, to submit the form
Multi-Line Input ➞ Allows the user to input multiple lines
Minimum and Maximum Input ➞ Set a minimum and maximum input value for the user

Displaying the Answer

To display the answers from the user, you need to enable Auto display form results on the ticket message as an additional embed

If you don't want a second embed, go into your Panel Configs > Ticket Options > Edit Ticket Message. You use the variable {create.form.x} and replace x with the number of your question. For example, the response to Question 5 can be displayed with {create.form.5}.

[restive condor]

Hey there! See above please ^

[twin bane]

thanks+#

[twin bane]

*thank you

[worldly helm]

Thanks (earned rep)

[iron night]

Gave +1 Rep to @restive condor (current: #1 - 1516)

[twin bane]

you know how i can change that there dosent stand: "reackt with ... to open a ticket" ?

[pseudo ravine]

Hey there. Please refer to the embed below!

[humble sequoia]

**Panel Message**

The panel message is where people react to make a ticket. To customize it head over to your Dashboard --> Panel Configs -> Panel -> Edit Panel Message

[mint valley]

Is there a way to set up a role require to open a ticket of a specific category? (for drop-down)\

[pseudo ravine]

Hey there. You can go to the Dashboard > Buttons > Create Ticket > Allowed Roles

Make sure you edit the correct panel

[mint valley]

Got it. Thank you!

[pseudo ravine]

You're welcome, glad I could help! Thanks for choosing Ticket Tool!

[zealous robin]

How do I get the bot in my server

[pseudo ravine]

Hey there. Please refer to the embeds below!

[humble sequoia]

Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

Create a Panel

To create a panel we are going to need to head over to the Panel Configs Tab on the Dashboard.

Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and you are ready to get started with configuring your panel.
An example of a creating a panel is shown below.

Send the Panel to a Channel

Once the panel has been created, use the blue Send button and select the channel you want the panel to be sent to.

The Panel wasn't send

Use the </debug:1029783024264564765> command to diagnose possible permission issues with the bot.

[edgy plinth]

Hello there the emoji for openinga ticket won't update for some reason

[lament prairie]

Hey there! try to update or re-send the panel

[edgy plinth]

Already tried that

Everything but the button emoji updates

[spark quest]

Is there a way to make the bot ping mod roles when a new ticket is opened? Mb if there is and it's rlly obvious

[humble sequoia]

How to automatically ping my support team on a ticket?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to ping your support on
4. Open the Ticket options menu
5. Click on Edit Ticket Message
6. In the Message Content use one of the role mention syntax (**{@Role Name}** / **{Role ID}**)
7. Save changes

Note: For this to work properly, Ticket Tool requires the Mention Everyone permission. Or the role must have the Allow anyone to @mention this role setting enabled

[restive condor]

Hey there! See above please ^

[spark quest]

Thank you, how do I do that command that boosts your reputation? This really helped

[iron night]

Gave +1 Rep to @restive condor (current: #1 - 1517)

[spark quest]

Oh awesome

[restive condor]

[edgy plinth]

Any other fixes @lament prairie ?

[elfin copper]

how to use /add

@restive condor

[pallid glade]

How do I add the message so people can open tickets?

[tulip hare]

Cm eu coloco pra abrir ticket??

[meager dagger]

us there anyway to add a custom msg after the tickets made

[low depot]

I have premium even there is no premium features how to fix??

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[toxic maple]

do i need to buy premium ticket tool in order to have transcripts of closed tickets sent to my channel of choice ?

[echo karma]

How do I make the bot say something else then “to make a ticket react with the button”

[humble sequoia]

━━ av !!'s inquiry has been moved to a ticket ━━

[pseudo ravine]

Hey there. Please refer to the embed below!

[humble sequoia]

**Panel Message**

The panel message is where people react to make a ticket. To customize it head over to your Dashboard --> Panel Configs -> Panel -> Edit Panel Message

[torn cipher]

I forgot how to fix that

[patent locust]

Hi team, I need support from you. I connect to telegram, but some error message displayed. " ID_Bot invalid".

How to fix that?

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[worldly helm]

Hey there 🙂

__ «You don't have permissions to use this»__

Are your members seeing this message when they try to create a ticket?

You may have accidentally denied them permission to use the Create Ticket button.

Look in the following places in your server's dashboard ⬇️ ⬇️

Server Configs > Blacklist Roles
Any roles there will be unable to interact with the bot in any way, including creating tickets.
Panel Configs > Buttons > Create Ticket > Support team only
If this is enabled , only your staff will be able to use the button.
Panel Configs > Buttons > Create Ticket > Disabled Roles
Any roles there will be unable to use the button.

[nova wharf]

Hi. Do you have TT Premium?

[nova wharf]

Does this happen every time?

[serene vine]

Teah

Yeah*

[nova wharf]

Can you run the /debug command?

[serene vine]

https://discordapp.com/channels/509192800865353738/662692902245498910/1293472315618754574

Nevermind, its fixed

[nova wharf]

You can use the {user} variable

[nova wharf]

Panel Configs > Claiming > Claim Name

There you can put in the variable

So let's say you put in {user}-claimed and I would claim the ticket, it would say xdevoidx-claimed

[worldly helm]

Hello to see who claimed the ticket use {claim.user}

[worldly helm]

that shows the user that opened the ticket

[worldly helm]

{ticket.user.nickname}

or {ticket.user.name}

[nova wharf]

Not for me🤷

[worldly helm]

Yes, because you created the ticket and claimed it (probably)

[nova wharf]

No

@worldly helm

[severe portal]

How do I customise branding on ticket tool premium

[nova wharf]

Do you mean in embeds?

[severe portal]

the ticket tool logo in server

and the ticket tool name

[nova wharf]

You can't change the logo, but you can change the Nickname

[worldly helm]

Im talking abt the tickez name

[severe portal]

lmao so whats the point of premium

[nova wharf]

This is the same

[nova wharf]

You can configure a lot of other stuff!

[severe portal]

also @nova wharf , how do I change name

[nova wharf]

What name?

[severe portal]

not being able to change logo is weird af

[severe portal]

of ticket tool bot

[nova wharf]

If you're on the browser or desktop app, right-click your own username in the Server Member List (in the right side bar) and you'll see a drop down menu appear!

Press on the Edit Server Profile option, and you'll see a new menu pop up where you can type in a new nickname of your choice!

When you're happy with your new nickname, press the Save button to confirm your changes!

[severe portal]

ok sure

is there a way to make it so that whenever anyone joins the server and gains a certan role it auto opens them a support ticket

@nova wharf

[worldly helm]

Hello, sadly not

[nova wharf]

No, not that I know.

[ionic path]

Hey there! As the other person said; there’s currently no way to do that. However there is an ongoing suggestion (#💡│suggestions message) by another user to add this to the bot.

[jade topaz]

Hiya! I need immeidaite help in my server i cant find it on the ticket tool website!!!!!!!!!

[humble sequoia]

Don't see your server in the dashboard?

Try using the Sync Servers button on your top center of the Dashboard page
You will possibly need to relog. Look below to see the steps on how to relog.

If this doesn't work

You should relog from the dashboard, you can do this by clicking here to log out immediately, and then log back in

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using the </permissionlevel:1029797400174399542> command on your Discord Server

If the bot's response is:

- @User is permission level: 0 (User)

You don't have any of the 3 levels required to access the server's dashboard

[untold wasp]

Can you use custom command in the ticket to change the ticket name

[worldly helm]

Hello!
You can use $rename (name)

[untold wasp]

does it work wich other bots ?

[worldly helm]

What do you mean, do you use other bots for ticketing??

[untold wasp]

like if a other bot say $rename (name) will it then work

[worldly helm]

Dashboard --> Server Configs --> Bot --> Input the bots ID for the command to work (executed by another bot)

[untold wasp]

but it will work correct

?

[worldly helm]

Yes, it would : )

[untold wasp]

Is there something so it change the position off the ticket ?

from catagory to catagory

[worldly helm]

Sadly not, feel free to suggest it though!

s!suggest {suggestion} --> #🤖│bot-spam

[foggy canyon]

@iron night

[alpine plume]

@humble sequoia @humble sequoia @humble sequoia @humble sequoia

[worldly helm]

Hello. Do you need help regarding ticket tool?

[alpine plume]

Issue a ticket to talk to customer care

[worldly helm]

Please elaborate

[alpine plume]

sir my trading league account has been banned so i need to talk to customer care

[worldly helm]

so this is an alt of a banned account?

[alpine plume]

Yes

[worldly helm]

So you are breaking Discord‘s tos. I will have to report you to the higher ups

I‘m sorry.

[alpine plume]

Yes take action please help

[civic wagon]

where were you banned?

[alpine plume]

Sir I didn't know but my account is banned please unbanned my account

[civic wagon]

What's your main language?

[alpine plume]

Hindi

[civic wagon]

Ban hue kaha pe the aap? Ye discord server par ya kahi aur?

[alpine plume]

Application pr

[civic wagon]

Galat jagah hai fir ye.. We help with @pseudo glen

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[alpine plume]

So sir where do I need to talk please help me

[worldly helm]

This is the wrong place and we don‘t know what the right place is.

[alpine plume]

Ok thanks

[plain geyser]

question

can Ticket tool premium once brought be used in multiple servers?

[worldly helm]

Hello. No it can‘t

[plain geyser]

😭 so if i have 5 servers i need to buy premium for all 5 times

[worldly helm]

Yes, sadly u do

[halcyon lion]

Hi, I have an issue, any idea? I have the premium plan

[plain geyser]

makes no sense waaa

[nova wharf]

Can you run the /debug command?

[nova wharf]

Okay. I see you (or someone else) subscribed to Premium. Did you enable the Premium bot?

[halcyon lion]

yeah

[nova wharf]

But you're not using the Premium bot?

[halcyon lion]

Ohh okok let me add that bot

[nova wharf]

Did it work?

[halcyon lion]

Yeah! thank you

[nova wharf]

You're welcome

[ornate glacier]

How do I put tickets in a channel?

[zealous garnet]

How do you complete a ticket?