🆘│community-support

[worldly helm]

If the bot appears ofline, please kick it and reinvite it again.

[turbid surge]

huh .

[modern scarab]

Hello, good time
I got the mistake of mee6 today
Discord channel of the Unite project
In order to ask what is the line, I sent it to questions by mistake and it disabled me and I can't send messages. Is there a solution?

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[worldly helm]

Please send a screenshot of the bots profile.

[turbid surge]

sigma

[full hollow]

السلام عليكم

[spark topaz]

Ici c'est le profil que j'essaye de récupérer

Et voici mon vieux compte ou j'ai fait l'erreur de me reconnecter

[humble sequoia]

⚠️ Vous n'êtes pas au bon endroit

Nous offrons un support pour le bot Ticket Tool et nous ne pouvons pas vous aider avec d'autres problèmes hors du bot.

- Assurez-vous de contacter l'équipe d'assistance appropriée, s'il vous plaît.

S'il n'y a pas d'autres éléments en lien avec Ticket Tool en quoi nous pouvons vous être utiles, veuillez fermer le ticket.

[spark topaz]

Merci si vous pouvez m'aider

[humble sequoia]

⚠️ Please read the messages previously sent by our team ⚠️

[spark topaz]

Yes i now Ticket Tool Gold but Lias Ask me : Send me screenshots of both profile

I'm sending it

[worldly helm]

I did not ask you.

[spark topaz]

Oh is not for me 😢😬..
Sorry

[vestal lantern]

HELLO
I am brand new to the Discord and have a question. About migrating the settings and data from a different "ticket bot" currently installed on our server into TICKET TOOL.

Thanx

[worldly helm]

Hey there!
That is not possible, you can only move the data from Ticket tool from one to another server.

[vestal lantern]

thank you so much I will delete my comment in the other channel since I do not spam panels and respect policy I really appreciate your quick and accurate answer thank you again I will be migrating to Ticket tool and we haven't extends ticket setup on another bot but your bot is superior by a long shot after review I really appreciate this first interaction on your Discord it goes to show that you're here to take care of your members in the community thanks again

[iron night]

Gave +1 Rep to @worldly helm (current: #28 - 170)

[lament prairie]

وعليكم السلام ، تفضل

[full hollow]

كيف احط صورة بقلب امبيد التكت

[lament prairie]

لازم بريميوم

[full hollow]

تمام شكرا

[lament prairie]

حياك الله

[grave forge]

@worldly helm please help me

@worldly helm i need help

[ionic path]

Please stop pinging people

[grave forge]

i want creat ticket in my server but ticket tool has eror

@worldly helm can you speak persian

[ionic path]

Stop mentioning others for help

Someone will help you as soon as possible.

[grave forge]

ok

you are staff?

[ionic path]

No

[grave forge]

سرورم نصفه مونده کمکککککک

هرکی کمک نکنه گیه

[grave forge]

البته کمک نکردی هم گی نیستی

ولی خب

@iron night لطفا

کمک نکنید ناناعت میشم

هب منی که پل از گم و اندوه

[worldly helm]

Hello, you already have been told to stop pinging people for support, so please stop it.

The bot needs permission to create a ticket channel.

PERMISSION: Manage Channels.

[jade topaz]

U

T’es fr

[sage lodge]

@worldly helm (translate to Portuguese-Brasil pls) Um cara me deu um golpe de 65 R$ (BRL), utilizando seu bot para criar um ticket, estou coletando informações sobre o ticket para fazer uma denúncia, posso solicitar para a equipe da Ticket Tool o transcript daquele ticket?

[worldly helm]

Olá, infelizmente a equipe da ferramenta de tickets não salva a transcrição por motivos de privacidade. Sinta-se à vontade para denunciar o servidor em #🎫│make-a-ticket

[young pagoda]

heya! i just wanted to ask for help, ive been trying to make a panel with multiple questions, the ones that pop up and are automatically given after you react with the envelope. ive done it before but i forgot, and basically im asking for help cuz i forgot where it is. thank you :p

[humble sequoia]

Pop-up Forms

A Discord Form lets the user answer individual questions in a pop-up Form, which then displays the answers in the ticket message. This can save time if you already know what you want to ask the user.

Setup Forms

Forms can be enabled under Panel Settings > Form Options > Edit Forms Options. In the new pop-up window, you can now enable and edit your own Form.

Form Options

You can add up to 5 questions in the Discord form. This is a Discord limitation. Each question can have a placeholder in the input field, a minimum and maximum input, multi-line, and also the option to have the answer required.

Options

Question Title ➞ Your Question goes here
Question Placeholder ➞ The placeholder text in the input field
Required ➞ If enabled, the user has to answer this question, to submit the form
Multi-Line Input ➞ Allows the user to input multiple lines
Minimum and Maximum Input ➞ Set a minimum and maximum input value for the user

Displaying the Answer

To display the answers from the user, you need to enable Auto display form results on the ticket message as an additional embed

If you don't want a second embed, go into your Panel Configs > Ticket Options > Edit Ticket Message. You use the variable {create.form.x} and replace x with the number of your question. For example, the response to Question 5 can be displayed with {create.form.5}.

[peak hinge]

il server non fa loggare

[fluid granite]

Why am I getting

Failed: Invalid Form Body components[0].components[0].options[2].emoji.name[BUTTON_COMPONENT_INVALID_EMOJI]: Invalid emoji

[neat tinsel]

What form body did you use?

[queen cedar]

Hey guys!
I want my Admin also to be able to see the tickets in my server but for some reason only me as Owner is able to see them…
If I go to Dashboard and if I put ticket permission on for Admin it still doesn’t show Tickets for the Admin.
Please help : )

[worldly helm]

Dashboard—>Panel Configs —> Support team —> select admin role

Dashboard—> Panel Configs —> Permission —> Support team —> edit open —> View Channel ✅

[silent cargo]

guys im getting this what am i supposed to do please dm
Failed to send: Access Denied (Ticket Tool doesn't have permission to view or send into this channel)
i gave it all permissions and its still not working

[devout rapids]

need pipiad

[silent cargo]

whats that

[slow belfry]

Bot why not actif?

[silent cargo]

guys im getting this what am i supposed to do please dm
Failed to send: Access Denied (Ticket Tool doesn't have permission to view or send into this channel)
i gave it all permissions and its still not working

[glossy barn]

it says i need to verify my email ?

[gilded verge]

the bot needs those permissions in the channel where you trying to send the panel because permissions just in the bot's role are not enough ^^ (View Channel, Send Messages, Embed Links, Read Message History)

[gilded verge]

this is ticket tool discord bot support server, not some spy software 🙂

[gilded verge]

make sure that ticket tool bot has required permissions so you can use commands but if that's not this case, then check if it's in your server because probably someone kicked

[gilded verge]

discord said that, not ticket tool, so you need to verify your email in User Settings to use discord's bots (correct me if im wrong)

[slow belfry]

No, it shows that the bot is offline and it doesn't work.

[gilded verge]

i need a screenshot to fully confirm that it's offline

[slow belfry]

Sory my problem

[whole ember]

Where can i buy v-bucks

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[steady geode]

I am not able to edit the panel message.

In Menu > Messages > Message Panel

Please Help!

[worldly helm]

Hey there! Click on Embed Editor, you can only change one thing of it, the rest is premium only

[steady geode]

Thanks. It worked.

[iron night]

Gave +1 Rep to @worldly helm (current: #28 - 172)

[dusk niche]

hello how can i add link to button creat?

[worldly helm]

Hey there! Sadly you cannot do that.

The screenshot you've just shown, is a different bot.

[dusk niche]

oooooof can i do something similar?

[worldly helm]

You can only do a button, to create a channel. (ticket)

[faint burrow]

Heya i keep get getting errors but its wroking, should i ignore it? all its saying is that it doesnt have perms to view channels when it does

[austere forge]

If this error occurs, tickets will not be moved to the category you have defined in the dashboard.

You need to grant this perms so that it can move the ticket to category

[faint burrow]

Ah alright thank you

[warm palm]

I just got banned for server adv can i get unbanned

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[turbid surge]

what is banna word

[worldly helm]

Hey there!
What exacly do you mean?

[wind salmon]

When using Threads to manage tickets

How can I make sure staff role members are added to the thread.

[limber portal]

Enable auto add team to thread in the thread style settings page in the dashboard ^^

[wind salmon]

I did but I was not added

Does this need to be chnaged for multi-panel ones

[light shale]

So I have ticket panel set up in a channel but it doesn't let people with some roles do it saying they don't have permission

how can i fix this

nvm fixed it

[austere forge]

you have to change it for each panel you have

[wind salmon]

Its enabled on each panel

[austere forge]

and make sure that the roles you want to be added are put in support team role

[wind salmon]

They were

[eager vapor]

How can I ping a certain role when someone opens a ticket?

[austere forge]

try new ticket

[humble sequoia]

How to automatically ping my support team on a ticket?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to ping your support on
4. Open the Ticket options menu
5. Click on Edit Ticket Message
6. In the Message Content use one of the role mention syntax (**{@Role Name}** / **{Role ID}**)
7. Save changes

Note: For this to work properly, Ticket Tool requires the Mention Everyone permission. Or the role must have the Allow anyone to @mention this role setting enabled

[austere forge]

hi there, see above ⬆️

[eager vapor]

ITS 3v YAY

Like this?

[wind salmon]

Didnt work @austere forge

Like I can see the thread

when i expand it but it not adding the thread to the list

[austere forge]

correct 👍

[austere forge]

pls move to #🎫│make-a-ticket, a support team to assist you

[wind salmon]

Resolved

Bot needs permission to ping the role, the SUPPORT TEAM role was no able to be pinged by anyone

[austere forge]

indeed, glad it works 👍

[eager vapor]

What does this do?

[restive condor]

Hey there! Hides the emoji in the button

[eager vapor]

So like,in the server,it will say “clan apply”but the emoji won’t be there?

[restive condor]

Correct

[eager vapor]

Ok thx

[iron night]

Gave +1 Rep to @restive condor (current: #2 - 1398)

[restive condor]

Any time!

[unkempt basin]

How do I access dashboard
Is there some kind of command
Even when I tried to do it thru help it didn't Work

[humble sequoia]

https://tickettool.xyz/manage-servers

[worldly helm]

Hey! You can access the Dashboard via this link! ^^

[unkempt basin]

Ok thanks it worked now 😄

Also, how do I set up like a message where people can open tickets?

[worldly helm]

Dashboard —> Panel configs —> Messages —> Panel Message —> Embed editor. Type what u want and update/resend ur panel

[unkempt basin]

How do I make multiple buttons?

[humble sequoia]

Multipanels

For more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Panel -> Attached Panels

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[ionic path]

Hey there! Check above ^^

[lavish wolf]

need my premium role

[pseudo ravine]

$pc 161214520906350592

[humble sequoia]

Thank you

Thank you for purchasing Ticket Tool Premium @lavish wolf. You have now been given the <@&535595160189403136> role!

Found 4 servers in total and 1 with premium and permission

[pseudo ravine]

[gloomy blade]

Galera pode abrir tifti só por causa de ruçao

[coarse helm]

What is the variable for ticket # so i can include it in the claimed ticket channel name change

[scenic plinth]

Isso está relacionado à ferramenta Ticket? Caso contrário, não posso ajudá-lo.

[scenic plinth]

ticket-{count}

[coarse helm]

thank you

[wind salmon]

Whats the command to "autoclose" ticket if no reply after set amount of time

[wind salmon]

I know it exists

I also need premium role

[wheat orchid]

السلام عليكم

[echo yacht]

There isnt a command like that.

But something you can use is Automations.

The config could look like this

But, as this is the Advanced Automation options, its on alpha testing. Which can be wrong sometimes.
Automations is also a Premium feature

[echo yacht]

Applied

[marsh spruce]

is there a way for me to give someone else perm to set up ticket tool premium for our discord? im the one who bought and is linked to my account lol

[echo yacht]

Yes! You can give that person a role with Administrator permissions or create a role for having access to the Dashboard without giving admins perms

[humble sequoia]

Dashboard Roles

Any role you put there will have full access to the ticket tool dashboard. The server owner and users with admin permissions already have access to the dashboard.
Be careful of which roles to put here

Sep 19, 2024, 11:56 PM

[hazy surge]

HEY I WAS GRIEFED FROM MANU SCRIMS SHOWED PROOFF THAT I WAS GRIEFED FROM SCRIMS AND I WAS BANNED FOR NO REAASON WHO DO I TALK TO ABOUT THAT?

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[marsh spruce]

Error keeps coming up trying to connect it to the server

Now neither servers are linked or working with ticket tool with same error message

[hushed sierra]

Allo team! Does Ticket Tool have an auto-delete function if a ticket has been closed for a period of time?

[static delta]

Quero um certificado

[hollow leaf]

Does anyone know if Ticket Tool has a feature to save ticket transcript html links as .pdf files or another way to save for my records?

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[tulip rose]

how can i get the ticket Record if the ticket was closed

[random compass]

it's saying they cant view message history, how do i make it so they can on every ticket they create?

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[pseudo ravine]

Hey there. If the transcript wasn’t saved before the ticket was deleted, there’s no way to get it unfortunately

[twin turtle]

Pls can you solve this

[worldly helm]

Hey! Please dont ping reply to the last message of a Support Member, The bot needs permission to create channels. (MANAGE CHANNELS)

[twin turtle]

As how pls

[worldly helm]

Kanäle verwalten (MANAGE CHANNELS)

[quiet owl]

what does this error mean

Warning: Unable to close ticket, missing permissions ManageRoles

I have my role selected under Allowed Roles, and I've unchecked Support Team Only so I'd think anyone would be able to do it. I've done this under both Close Ticket and Confirm Close.

[worldly helm]

Hey there! the bot needs permission to manage roles.

[tardy rivet]

This keeps popping up, I gave Ticket tool all permissions and I even made the channel public

[austere forge]

Hi there 🙂
can i get your server id / name, not a invite pls.

[tardy rivet]

1286335398490013799

[austere forge]

Ticket tool send an error message where you want to send the panel? - on your server

[tardy rivet]

Mhm

[austere forge]

ty

[austere forge]

On your Dashboard > Panel configs > Buttons - Create ticket you forgot to put the text button field, which causes this error

[tardy rivet]

Alr It got fixed ty

[remote kraken]

How to change the panel name?

[worldly helm]

Hey there! Click on the RENAME button in the dashboard

[chrome mortar]

Hey, if I purchase a premium, what's the maximum number of tickets that can be created in a single Discord server? Is it still 500? Additionally, after purchasing the premium, how many tickets can be backed up at most?

[austere forge]

There's no real limit to the number of tickets that can be opened, it's limited by the fact that each Discord server can have 500 channels - You can't reach 500 open/closed tickets because your servers maximum is 500 channels in total (imposed by Discord) and you probably have channels for things other than tickets.

And there's no limit to the number of channels that can be backed up 🙂

[austere dragon]

How do I take it?

[austere forge]

This is not a related thing with ticket tool.

[austere dragon]

I'm just asking /

[austere forge]

https://support.discord.com/hc/en-us/articles/23187611406999-Guilds-FAQ 🙂

[austere dragon]

ok...):

[jovial dust]

Help

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[urban peak]

Hi

Bro Every time I try to enter the premium bot for my server, it doesn't enter. What's the solution?

[worldly helm]

Hey there!
Make sure to view your audit-logs to see if another bot is blocking it.

[urban peak]

Where do I check?

Help

Oh_.

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[soft whale]

Is there any way to know how many tickets a person has closed?

[humble sequoia]

_carlos's issue has been solved in another channel.

[near meteor]

can i get refund for Ticket Tool premium?

[restive condor]

Hey there! How did you subscribe?

[near meteor]

tickettool.xyz

[restive condor]

Then, yes. Go ahead and #🎫│make-a-ticket

[near meteor]

what type of ticket

[restive condor]

Any will do but preferably billing

[jade topaz]

Where i can check all ticket transcripts ?

With tickets of me

[icy granite]

how do i make it goo to a channles in teh pannel msg

[sweet scarab]

how can i make a ticket on my server

?

[pseudo ravine]

Hey there. You'll have to ask each server for your transcripts, as we don't store any transcripts for privacy reasons

[pseudo ravine]

Hey there. Can you elaborate a bit?

[humble sequoia]

Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

Create a Panel

To create a panel we are going to need to head over to the Panel Configs Tab on the Dashboard.

Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and you are ready to get started with configuring your panel.
An example of a creating a panel is shown below.

Send the Panel to a Channel

Once the panel has been created, use the blue Send button and select the channel you want the panel to be sent to.

The Panel wasn't send

Use the </debug:1029783024264564765> command to diagnose possible permission issues with the bot.

[pseudo ravine]

@sweet scarab Read the embeds above ^

[sweet scarab]

ty

[pseudo ravine]

You're welcome, glad I could help!

[sweet scarab]

is this on the website?

[icy granite]

trying to make it ping a chhale taht has our tos for the ticket

[pseudo ravine]

Yep

[sweet scarab]

i cant find it

[pseudo ravine]

You can use the <#channelId> format

[pseudo ravine]

Where are you looking exactly?

[icy granite]

where do i paste teh id

nvm got it

[sweet scarab]

i want on my sever that peoples can open a ticket

but i dont know how

[pseudo ravine]

I've sent the setup guide above

[sweet scarab]

where is that

[pseudo ravine]

That's our documentation site, not the dashboard

[pseudo ravine]

Click on dashboard in the first embed

[sweet scarab]

i dont check it

i dont know how

i never do this before

[humble sequoia]

https://tickettool.xyz/manage-servers

[dull cliff]

Hi, how can i setup DM support?

[restive condor]

Hey there! Unfortunately, we don't offer that feature unfortunately.
You can DM things like transcripts but not hold support in the bot's DMs

[restive condor]

Hey there! Sorry for the wait.

Could I get your server name or ID?

[dull cliff]

Do you know a bot who is able to do that?

I DM'd the bot and there was like a msg

it sad ticket name ticker-003 and more.

[restive condor]

I don't unfortunately. The feature you're refering to is called 'modmail' so you can look up bots on https://top.gg that do that

[sweet scarab]

no no the problem has been solved

[dull cliff]

Thanks

[iron night]

Gave +1 Rep to @restive condor (current: #2 - 1403)

[charred crow]

i got a verry big problem

where dan

[worldly helm]

Hey! What‘s up, i‘m sure i can help aswell.

[charred crow]

i got a problem with ticket tool the tickets come at top of channels like above caterogys but need to be in catory of tickets its it a bug or

[worldly helm]

Please check if the bot has access to create tickets into that channel and check Dashboard —> Panel Configs —> Category, if its a valid one.

[charred crow]

its says tickets

id of my server 1241806595743289365

[worldly helm]

i don‘t have access to your dashboard, even with the ID. Please check is the bot has access to create tickets into that Channel.

[charred crow]

its have bots role

lemme give it channel perms of its own

[worldly helm]

Yes, please check if the role has access to create tickets into that category

[charred crow]

it do

but somone opend ticket it wil be above eveything

[worldly helm]

please remember, that you can only have a maximum of 50 channels in one Category

[charred crow]

also tels for closed cuz i see the thing

its verry low

[worldly helm]

Can see what, please elaborate

[charred crow]

https://docs.tickettool.xyz/dashboard/panel-configs/category-options#category-created-opened

[worldly helm]

you can select a category for closed tickets at dashboard —> panel configs —> category —> closed tickets

[charred crow]

we close and transcript and delete at same time

[worldly helm]

ohh okay, well i don‘t know what you‘re asking for then…?

[charred crow]

hi dan do this mean form or threats

[restive condor]

Forms

[marsh pelican]

Hi! Community manager of r/memes here. We'd like ticket tool to ping a certian role when a ticket is opened. Is this possible? And how would I set it up?

[charred crow]

like

[humble sequoia]

How to automatically ping my support team on a ticket?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to ping your support on
4. Open the Ticket options menu
5. Click on Edit Ticket Message
6. In the Message Content use one of the role mention syntax (**{@Role Name}** / **{Role ID}**)
7. Save changes

Note: For this to work properly, Ticket Tool requires the Mention Everyone permission. Or the role must have the Allow anyone to @mention this role setting enabled

[charred crow]

its ez

[restive condor]

Hey there! See above please ^^

[charred crow]

i can just do it my self

[marsh pelican]

thanks for the prompt response

[iron night]

Gave +1 Rep to @restive condor (current: #2 - 1406)

[restive condor]

Oh, those are just normal ticket channels

Threads are a premium feature and forum channels are not supported at this time

[charred crow]

okey cuz i found it thats why i asked

[charred crow]

shoud i use more ticket catergorys if first one overflood or not

[charred crow]

give him top 1 of it

[restive condor]

You can always add an additional one just to be sure 😄

[humble sequoia]

Overflow Categories

Discord only allows to stack up to 50 channels per category, meaning that if you have already 50 tickets in one category, the bot won't be able to place a ticket in that category, for such reason Ticket Tool counts with overflow categories, meaning that if your main category is filled, the bot will go ahead and place the ticket on the next one available, simply choose a second category in the category pickers:

[charred crow]

cuz invite event lol

[charred crow]

and thanks for helping 🙂

[iron night]

Gave +1 Rep to @restive condor (current: #2 - 1407)

[marsh pelican]

alright one sec just checking I understand the syntax is {Role ID} or **{role id}**

[charred crow]

the id of the role

like i have ticket support

{ticketsupport} then id of ur ticket support role thats i did

no i did like this

[marsh pelican]

right but the embed is messing with the bold text they tried to add I think

[charred crow]

<@&role-id>

[restive condor]

{@Role Name} or {Role ID}, yes. If it's easier, you can use Discord's native syntax to mention a role. You can use the $id command on your server for that

$id <@&642118166243311646>

[humble sequoia]

<@&642118166243311646>

<@&642118166243311646>

[marsh pelican]

alright you may want to have someone fix that embed then

[restive condor]

What's wrong with it?

[marsh pelican]

those are not supposed to be there

[restive condor]

The ** are just for emphasis, if you include them it will work fine still

[charred crow]

use this

<@&id>

[marsh pelican]

Ah! that makes more sense

[pseudo ravine]

If someone else is helping, please do not interrupt. Especially if it’s a support member helping

[charred crow]

sorry its hard for me to stop helping helping its just fun

[pseudo ravine]

We appreciate you wanting to help, but wait until someone else isn’t helping. It just makes it so the user doesn’t get confused by 2 potentially different answers

[silk ember]

Is the bot down right now? Getting "this interaction failed"

[calm carbon]

Any1 else getting errors for any ticket tool command?

[calm carbon]

Yeah

[silk ember]

Ok glad its not just me

[restive condor]

Hi @silk ember @calm carbon
Could I get your server name's or ID please

[silk ember]

920719695588499557

[calm carbon]

1101273914979651588

I have multiple servers with ticket tool, all servers have the same issue

[restive condor]

Thank you, everything looks ok. Could you re-try in 5-10 minutes please 🙏

[calm carbon]

Sure will lyk

[silk ember]

will do

[restive condor]

Feel free to ping me with an update

[silk ember]

Seems to work now actually, thanks!

[iron night]

Gave +1 Rep to @restive condor (current: #2 - 1408)

[restive condor]

Glad to hear 🙏

The issue seems to be related to Discord's API. See https://discordstatus.com/incidents/9qs9wg2y26s0 for more information

[storm vigil]

is the bot down?

in my server, the bot isnt working

keeps saying "didnt respond" to commands and buttons

[restive condor]

Is the bot down?
Discord's API is currently experiencing some issues, causing interactions to fail

Unfortunately, there's nothing we can do but wait for Discord to resolve it

You can follow their status page for updates https://discordstatus.com

[storm vigil]

alright ty

[iron night]

Gave +1 Rep to @restive condor (current: #2 - 1409)

[storm vigil]

@restive condor when it gets back to normal, how do i change each user's perm level?

[restive condor]

Level 0 is for normal users
Level 2 is a Dashboard role
Level 4 is administrator permissions (Server Settings > Roles)
Level 6 is the server owner

[humble sequoia]

Dashboard Roles

Any role you put there will have full access to the ticket tool dashboard. The server owner and users with admin permissions already have access to the dashboard.
Be careful of which roles to put here

Sep 20, 2024, 8:20 PM

[charred crow]

Admins have aready dashboard

[timid flume]

thank you dan

[iron night]

Gave +1 Rep to @restive condor (current: #2 - 1410)

[restive condor]

[restive condor]

^

[charred crow]

Its only open ticket

[tulip axle]

😭

[charred crow]

Rip but ty ur nice man dan

[iron night]

Gave +1 Rep to @restive condor (current: #2 - 1411)

[restive condor]

I'm sure it will be back soon

[charred crow]

If its not rip claims for my server

Most of bots ar down and laggy

[twilit wigeon]

ah, I see I am not the only one having problems

[warped kernel]

i also have the issue

[random delta]

wtf

[last peak]

im getting the same

[restive condor]

Is the bot slow/down or can't access the Dashboard?
Discord's API is currently experiencing some issues, causing interactions to fail

Unfortunately, there's nothing we can do but wait for Discord to resolve it

You can follow their status page for updates https://discordstatus.com

[ripe marsh]

???

[last peak]

I cant even raise a support ticket. Discord isnt having issues as ive uploaded other bots to server and its working fine. Your website is also having issues

[restive condor]

Discord is having issues. You can see their status page for the latest update

[worldly helm]

Discord's API is having issues. Check their stats here: https://discordstatus.com/

[random delta]

Thanks

[iron night]

Gave +1 Rep to @restive condor (current: #2 - 1412)

[last peak]

how come im getting errors on your website when I click on your dashboard

[worldly helm]

Its part of the discords API problem.

[ionic lily]

same with tickets on servers ?

[worldly helm]

Yes.

[worldly helm]

^^^^

[last peak]

same with your support team?

[worldly helm]

What do you mean, please elaborate

[flint adder]

is ticket tool down?

[ionic lily]

wtf i am 1 year premium sub and i dont have the tag , lmao

[restive condor]

Is the bot slow/down or can't access the Dashboard?
Discord's API is currently experiencing some issues, causing interactions to fail

Unfortunately, there's nothing we can do but wait for Discord to resolve it

You can follow their status page for updates https://discordstatus.com

[ionic lily]

how do i get it ?

[worldly helm]

Discords API is having issues

[humble sequoia]

Thank you

Thank you for purchasing Ticket Tool Premium @ionic lily. You have now been given the <@&535595160189403136> role!

Found 10 servers in total and 1 with premium and permission

[last peak]

I tried to create a ticket to your support team clicked on English and just threw up an error

[worldly helm]

Please check this message ^^^^

[worldly helm]

Is the bot slow/down or can't access the Dashboard?
Discord's API is currently experiencing some issues, causing interactions to fail

Unfortunately, there's nothing we can do but wait for Discord to resolve it

You can follow their status page for updates https://discordstatus.com

[flint adder]

its works now

nvm

[strange delta]

How do I do it?

[restive condor]

Is the bot slow/down or can't access the Dashboard?
Discord's API is currently experiencing some issues, causing interactions to fail

Unfortunately, there's nothing we can do but wait for Discord to resolve it

You can follow their status page for updates https://discordstatus.com

[strange delta]

Is this a problem that happens to everyone?

[last peak]

Im trying to do setup in discord and im getting no response

[worldly helm]

Is the bot slow/down or can't access the Dashboard?
Discord's API is currently experiencing some issues, causing interactions to fail

Unfortunately, there's nothing we can do but wait for Discord to resolve it

You can follow their status page for updates https://discordstatus.com

[last peak]

I know you keep posting that but people are aware that theres issues. I am making people aware that there is still issues

[ionic lily]

its fixed

[last peak]

still not responding in discord

[pseudo ravine]

It may not be pushed to everyone. You will need to be patient

[ionic lily]

its fixed on my server, atleast the create ticket is working

[last peak]

im still trying to run setup, will leave it a while thanks for your written help

[iron night]

Gave +1 Rep to @ionic lily (current: #339 - 1)

[halcyon stag]

I got error code 258

What does that mean

[pseudo ravine]

Hey there. Do you have a screenshot or something?

[halcyon stag]

Yes one sec

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[halcyon stag]

@pseudo ravine you here

[humble sequoia]

⚠️ Please read the messages previously sent by our team ⚠️

[restive condor]

Resolved.

[last peak]

trying to set up the claim button but I cant see it

[worldly helm]

Hey there!
Claiming is a premium only feature

[last peak]

Ahh i see, how does it work without claim. is it everyone in role can see it and respond?

[worldly helm]

You can customize the permissions at: Dashboard --> Panel Configs --> Permissions --> Customize them.

[last peak]

So if ive created a seperate role for my support team is there any special permissions I need to give them and any permissions I need to give to other people

[worldly helm]

You can fully select on how you want your roles to have access to tickets.

[last peak]

The roles are basic discord roles, So i just have to give them to view channel and send messages right?

[worldly helm]

You have 4 options to customize them on the dashboard. SUPPORT TEAM ROLE ADDITIONAL ROLE EVERYONE ROLE TICKET OWNER ROLE

Here is a better explanation: https://docs.tickettool.xyz/dashboard/panel-configs/permission-options#support-team-permissions

[last peak]

Thank you

[hexed cave]

How can i access old tickets that ere closed

[gilded verge]

if the ticket has been deleted and transcript was not saved, then nobody can't get it 😦

[fair monolith]

Hi , how can i see who delete ticket

or transcript it

[gilded verge]

Hey, you can add {author}into Panel Configs->Moderator->Delete Message

*it's not possible to edit transcript message without premium so you can do only this mentioned above

[quiet owl]

Should this be as simple as giving ticket tool a role with that access? Or is there something else to it?

[peak wave]

I believe the bot made a role as it joined the server, just give THAT access.

if not, then yes, make one and give it to your bot 🙂

[tawny cargo]

All interaction is failing with the bot

is it currently down?

[azure olive]

hey im having issues getting the bot to allow some roles to make tickets.

is there a way to change peoples permission levels?

[gilded verge]

nope, everything should be good especially because discord resolved that problem few hours ago,
could you run /debug on your server if the problem still exists? it's more likely that ticket tool don't have required permissions in the channel (View Channel, Send Messages, Embed Links, Read Message History)

[gilded verge]

Hi, unfortunately i'm not sure what you mean by changing their levels because generally it's about access to the dashboard and i'm certain that's not the case,
so to solve your issue, you just need to go to Panel Configs->Buttons->Edit Create Ticket->set Allowed Roles but to Disabled Roles add everyone

[azure olive]

so im an admin in the server. and it lets me put in a ticket but when i have my admin taken and i try to make a ticket its says i dont have permissions

[gilded verge]

could you take a scrrenshot of Server Configs->Blacklist Roles and then screenshot of the roles you have?

[azure olive]

i think i figured it out m8

[gilded verge]

im glad you managed to find a solution! ^^

[azure olive]

it was set so only admins were allowed to make tickets lol

[tawny cargo]

Still not working and cannot run debug command

[inner kraken]

my residential address is somalia and its not showin selection

[humble sequoia]

@inner kraken

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[worldly helm]

Hey there!
1: Make sure to bot has permission to view and send into that channel.
2: Make sure your premium sub is still active.

[vagrant elbow]

السلام عليكم

اريد لفتح تكت يكون كل التكتات بقائمة وحدة وهو يختار التكت الذي يريده

[strange delta]

How do I change the speech?

[humble sequoia]

Ticket Message

The Ticket Message is the first message sent by the bot on a new ticket. To customize it head over to your Dashboard ➞ Panel Configs ➞ Ticket ➞ Edit Ticket Message

[worldly helm]

Hello!
See above ^^!

[strange delta]

ok

[strange delta]

Thanks bro

[iron night]

Gave +1 Rep to @humble sequoia (current: #17 - 338)

[coarse snow]

#🆘│community-support

[crisp karma]

Hello!! whenever i try send the ticket in the channel it says it dont have perms, but i have set up everything?

[restive condor]

Hey there! Could you use the /debug command in the channel where you're trying to send this?

[crisp karma]

hiya!! it says this unfortunately

[restive condor]

Ticket Tool seems to be missing the VIEW CHANNEL permission for that channel

[crisp karma]

i didnt even realise !! thank u 🙏

[iron night]

Gave +1 Rep to @restive condor (current: #2 - 1417)

[tall sierra]

كيف احذف التذاكر

[humble sequoia]

فريق الدعم الفني العربي

عميلنا العزيز ان كنت تبحث عن مساعدة يرجى فتح تكت خاص بفريق الدعم الفني العربي
اذهب الى#🎫│make-a-ticket
ثم قم بلضغط على الايموجي الاتي (🇯🇴)

[ember inlet]

Hello everyone. Is it possible that a ticket will automatically get closed or deleted after x amount of hours/days?

[restive condor]

Hey there! You can use our automations feature for that, which is a premium feature

[humble sequoia]

Automation <:beta1:1022173658610946182><:beta2:1022173656492810340>

With Ticket Tool's automation, you'll be able to customize your ticket system workflow! Using the Automation Editor you can:

• Chose out of 6 different triggers
• Set a Message Watcher to wait for a message for a given time, or to wait for the absence of them
• Add delays on the execution of actions after the trigger or watcher finds a message!

Automation Command

Automations can be stopped, by running the /automation stop command inside the ticket you want it to stop in. Restart it with /automation start You'll also be able to view the current status of the automations with /automation.

__Important Notes__

- Automation is on ALPHA TESTING PHASE, things might work unexpectedly or not at all. 
- Any automation will run for a maximum of 7 days or until the ticket is closed, afterward, it will stop checking
+ You can have 5 automations per panel

$auto

[ember inlet]

Alright, thank you Dan!

[iron night]

Gave +1 Rep to @restive condor (current: #1 - 1418)

[restive condor]

[light stump]

help, how can I delete messages from your bot?

[restive condor]

Hey there! Which messages? DMs?

[light stump]

I made a ticket in private messages and I need to delete it

[restive condor]

How did you make a ticket in private messages?

[light stump]

I need to delete this

[restive condor]

You can use the $deletedm command followed by the message link you'd like to delete

(In the bot's DMs)

[gray stratus]

how to open a ticket ?

[restive condor]

Hey there! How to open a ticket where?

[light stump]

Thank you

[iron night]

Gave +1 Rep to @restive condor (current: #1 - 1421)

[restive condor]

Any time!

[gray stratus]

in RADIK SHOP

[restive condor]

You will need to reach out to that server's staff

[dreamy stump]

the "Additional Roles" permission settings would apply to any roles that I "add" to ticket once it's open, correct?

[restive condor]

Hey there! No, additional roles are a different set of support roles.

You can set their permissions for both opened tickets and closed tickets from the Permissions section

People use this for example for their 'lower' or 'trial' staff while having their standard staff as support team, or to use it as a 'supervisor' by giving them additional permissions

[placid flame]

how to do like this?

[humble sequoia]

<:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706> Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on

First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

• Panel doesn't send? Make sure you have a valid emoji selected
• Option doesn't show up? Check if two options have the same panel in the DropDown Editor

$dropdown

[restive condor]

Hey there! See above please ^

[placid flame]

tyy

thanks @restive condor

[iron night]

Gave +1 Rep to @restive condor (current: #1 - 1422)

[dreamy stump]

oh I see it, and understand now, ty Dan

[restive condor]

No problem

[dreamy stump]

thanks @restive condor

[iron night]

Gave +1 Rep to @restive condor (current: #1 - 1423)

[sacred garden]

Channel list gets quite big with closed tickets. I would like to preserve them, but have it all in one channel of some sort, like forum. is that possible?

[dusk ermine]

Need premium

[restive condor]

Hey there! Unfortunately, forum channels are yet not supported.

You can save a transcript for each ticket to a channel of your choice, so you can access them later and delete the ticket channel.

Alternatively, you could use thread style tickets instead of normal channels ()

[restive condor]

Hey there! You can purchase premium from our website

[humble sequoia]

Ticket Tool Premium

You can purchase Ticket Tool Premium here! Buying it on our website allows you to have full control over your subscription:
Cancel your subscription at any time
Change your billing interval (yearly/monthly)
Change your payment method
Add or remove server slots to your subscription
Transfer the subscription between servers

Note: This level of control is only available when purchasing the subscription from our website.

You can manage your current subscriptions here, any billing questions or concerns, feel free to create a Billing Ticket via #🎫│make-a-ticket

<:TTWarning:1034178155872784494> Important Notice <:TTWarning:1034178155872784494>

Starting (October 7th, 2024) Ticket Tool Premium pricing will increase to comply with Discord's new Monetization Policy. You can learn more about the upcoming changes [here](#📣│bot-news message)

[dusk ermine]

I don’t have money

[sacred garden]

will be there a lifetime option?

[restive condor]

There are tons of features you can use for free 😄

[restive condor]

Not in the foreseeable future unfortunately. We offer monthly and yearly plans at this time

[onyx sentinel]

How to insert logos?

[restive condor]

Hey there! Adding images to your embed messages is a premium feature

[onyx sentinel]

Oh, okay, it's a shame but Ticket Tool has better features and and but the Ticket Bot has fewer features but you can insert logos xD

[restive condor]

Hey there! Yes, you can use the $deletedm command followed by the message link in the bot's DMs

[lyric hatch]

Hello, I’ve some problem with Ticket Tool. Recently, it says that Ticket Tool doesn’t have permission to view the channel, I already gave him administration, but it still continues saying it. Is there anything I could do?

[iron night]

Gave +1 Rep to @restive condor (current: #1 - 1425)

[restive condor]

Hey there! Is that when attempting to send a panel?

[lyric hatch]

Yes, correct.

[restive condor]

Could I get your server name or ID please

[lyric hatch]

Here is the server ID: 1285015126256259123
Server Name: The Mississippi Experience

[restive condor]

Dashboard > Panel Configs > Buttons > Create Ticket Button
Please make sure you've selected still exists

[lyric hatch]

One moment.

[lyric hatch]

The only thing I see in button section is Create Ticket.

is that correct?

[restive condor]

Correct

[lyric hatch]

It still exists. Show this Button is on, and Button Emoji is on.

Here what it tells me.

[restive condor]

Alrighty, could you try selecting the emoji from the emoji editor on the Dashboard please

[lyric hatch]

Is selected.

[gusty plaza]

How do i change this text here?

[humble sequoia]

**Panel Message**

The panel message is where people react to make a ticket. To customize it head over to your Dashboard --> Panel Configs -> Panel -> Edit Panel Message

[restive condor]

Click on 'Select' and go into the * tab, select the emoji from there please

[lyric hatch]

Can’t I use a custom one?

[restive condor]

Yes, select it from that menu though

[coral goblet]

Hey, I would like to ask about one thing;

I'm in a situation where I create a ticket panel for every single developer in my server. That is awesome, it works fine. The "issue" I encounter is that when I want to do a change to these ticket panels, I have to individually go through all of them (right now ~35 and that number will be most likely rising). I'm trying to optimize these panels as much as possible, however every small change requires me to edit them all one by one.

Last time I wanted to add forms for every single developer that are same.. well I had to copy-paste a lot of text for every single forms which took me quite some time. Then I had to add a new embed to the message etc...

My question is, will something like Category Copying be added in the future? Let's say I want to copy whole Menu > Ticket from one panel and apply it to other panels, does something like that already exist?

[lyric hatch]

There.

But, I want to use a custom one…

I can’t get it from “Select”.

[pseudo ravine]

Hey there. Unfortunately not

[restive condor]

Yes, you can. Please go into the * tab

[lyric hatch]

Wait, never mind! I saw it.

Yep, I see it.

[restive condor]

Lovely, once you've selected, save the changes and see if it lets you send now 🙏

[lyric hatch]

Okay.

[lyric hatch]

No, it doesn’t let me.

Ticket Tool does have permission to type, and view the channel.

[restive condor]

Alright, can you try sending the panel with the panel command please. Use $panel 1 in your server

[lyric hatch]

Nothing happened.

[coral goblet]

Well, that is a shame 😅
Either way, the TicketTool bot is much better than other ticket bots I've tried, it has already made my life much easier and I do plan to continue subscribing to it, but this would make it perhaps for others easier as well

I always want to have things.. perfect haha, that is why I do changes often, however thank you for the response!

[iron night]

Gave +1 Rep to @pseudo ravine (current: #6 - 719)

[restive condor]

Can you use /debug instead please

[lyric hatch]

Yes, one moment.

[restive condor]

In the assistance channel, preferably

[restive condor]

Interesting. Can you try duplicating the panel in Dashboard and sending that new one?

[lyric hatch]

Yes.

[restive condor]

Use the ''CLONE'' button

[lyric hatch]

Didn’t worked.

This was posted by the ticket.

[restive condor]

Thanks. Dashboard > Panel Configs > Messages > Edit Panel Message

You can't have an empty embed

[lyric hatch]

It worked! Thank You.

[iron night]

Gave +1 Rep to @restive condor (current: #1 - 1427)

[lyric hatch]

I appreciate your help!

& your patience.

[restive condor]

No problem, any time!

[pseudo ravine]

You're welcome, glad I could help!

[cursive canopy]

Hey guys how do I transfer a subscription? The support docs don't match the screens I see when I follow the steps.

[restive condor]

Hey there! How exactly are you subscribed?

[cursive canopy]

Great question...

On the backend I'm paying 5.99. That's premium right?

[versed orbit]

Can’t view my transcripts

[cursive canopy]

When I click on manage my subsctiption it opens a discord window where i can click to view my app subscriptions and it's there but it says "In ***********". The *'s being the name of another server and not mine. So It appears that I am paying for ticket tool for someone elses server...

[versed orbit]

{"failed": "Invalid Request"}

[humble sequoia]

━━ Recon's inquiry has been moved to a ticket ━━

[restive condor]

Apologies for the wait, I had to step away.

Unfortunately, Discord subscriptions cannot be cancelled. You would need to cancel it and re-subscribe on the new server.

I recommend you subscribe on our website to be able to transfer your subscription

[humble sequoia]

<:TicketToolOffline:1018980643092312155> Cancel your subscription

We're sorry to see you go!

To cancel your Ticket Tool Premium Subscription, just head over to your User Settings in Discord, then Subscriptions. Look for Premium Apps and click on Manage Subscriptions. There you can cancel your subscription at the end of your billing cycle.

User Settings > Subscriptions > Premium Apps > Manage Subscriptions > Cancel

Ticket Tool Premium

You can purchase Ticket Tool Premium here! Buying it on our website allows you to have full control over your subscription:
Cancel your subscription at any time
Change your billing interval (yearly/monthly)
Change your payment method
Add or remove server slots to your subscription
Transfer the subscription between servers

Note: This level of control is only available when purchasing the subscription from our website.

You can manage your current subscriptions here, any billing questions or concerns, feel free to create a Billing Ticket via #🎫│make-a-ticket

<:TTWarning:1034178155872784494> Important Notice <:TTWarning:1034178155872784494>

Starting (October 7th, 2024) Ticket Tool Premium pricing will increase to comply with Discord's new Monetization Policy. You can learn more about the upcoming changes [here](#📣│bot-news message)

[cursive canopy]

What will happen to all of my existing tickets?

I'm thinking that maybe I am using the free version on mine and the other server I am somehow paying for is using the premium.

[restive condor]

Nothing should happen to them. If they're created with the premium bot, then the buttons might not work until you re-subscribe

[restive condor]

You can check from your User Settings > Subscriptions > Premium Apps, for which server you're paying

[cursive canopy]

on ticket toolz site or discord?

[restive condor]

Discord

[hollow spade]

Hi im new, and how do i create a ticket?

[echo yacht]

You mean, how to set up Ticket Tool in your server?

[stark rune]

1. Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

2. Create a Panel

To create a panel we are going to need to head over to the panel configs on the dashboard.
Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and your ready to get started with configuring your panel.
An example of a creating a panel is shown below.

3. Send the Panel to a Channel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard.
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq.
An example of a sending a panel is shown below.

Having a Problem Sending the Panel?
Do $debug in a channel with Ticket Tool and make sure it has all the necessary Discord permissions.

[echo yacht]

There's the guide for that, if you have any questions, feel free to ask.

[hollow spade]

Okay lemne try :)

Omg it worked! Thank you so much 🥹❤️

[echo yacht]

https://tenor.com/view/cat-gif-4807728093068826302

[jade topaz]

Is there a way to have transcripts?

[crimson coral]

Make a transcript channel then put the channel in the bot settings

[jade topaz]

Is it premium only ?

[crimson coral]

no

[jade topaz]

Okay

[crimson coral]

Available for free version

[raven frigate]

im with my friend have server (he owner) i need create a ticket BUT CANT, how i can create ticket tool?

[odd mason]

How do I join the server

[old hornet]

gm, i want to see the personal support person in the ticket

[jade topaz]

what should I do Warning: Claiming isn't enabled?

I am writing /claim

[old hornet]

How to add multiple panels below ticket selection?

[long niche]

how to make them all go to seperate places

[old hornet]

How to add multiple panels below ticket selection? u use premium for this?

[long niche]

like how tyo make them go certain categories

[worldly helm]

Select your wanted panel, and go to —> Category and select ur wanted for each panel

[worldly helm]

Hey there! Do you mean like in #🎫│make-a-ticket ?

[kindred hollow]

Which server?

[kindred hollow]

Claiming is a premium feature and needs to be enabled in your dashboard.

[jade topaz]

I got it, thanks.

[iron night]

Gave +1 Rep to @kindred hollow (current: #120 - 6)

[kindred hollow]

What do you mean by you can't create a ticket?

[dusk shuttle]

yall

i swear ive seen this somewhere. can i make it so that tickets start from a reaction to my message

instead of making the ticket tool panel

[worldly helm]

Hey there!!
Sadly this is not possible with the ticket tool bot.

[dusk shuttle]

alright thanks @worldly helm

[iron night]

Gave +1 Rep to @worldly helm (current: #28 - 174)

[sonic grove]

My language role is German, whether I have selected the channels and roles, can anyone help?

[worldly helm]

Hallo!
Was genau ist dein problem?

[sonic grove]

das die sprach rolle deutsch fehlt

[worldly helm]

Was meinst du? Kannst du vielleicht ein Bildschirmfoto zeigen?

[ebon fox]

Hi will someone PLEASE ask Dani to message me!!!

Thank you

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[grand warren]

$help

[humble sequoia]

Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

Create a Panel

To create a panel we are going to need to head over to the Panel Configs Tab on the Dashboard.

Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and you are ready to get started with configuring your panel.
An example of a creating a panel is shown below.

Send the Panel to a Channel

Once the panel has been created, use the blue Send button and select the channel you want the panel to be sent to.

The Panel wasn't send

Use the </debug:1029783024264564765> command to diagnose possible permission issues with the bot.

[ebon fox]

my apologies....I am not very tech minded & trying to open a ticket

[pseudo ravine]

Do you need support regarding the Ticket Tool Discord bot?

[ebon fox]

I have been in touch with 2 people in my other account here, but I have done something & all the messages on the other account have disappeard...here I use to talk to Dani, but I am unable to contact her who helped me with Evony

[pseudo ravine]

You are in the wrong place

[ebon fox]

I apologise...sorry Jstitcj

[pseudo ravine]

No worries

[ebon fox]

Would yyou PLEASE advise/direct me as to how to get a message to Dani or about BOT ?

[pseudo ravine]

We don't know where you need to go

[ebon fox]

OK...Thank you...my apologies again I will not bother you

Thank you @Jstich

[latent hearth]

Hola

Como puedo

Borrar tickets?

[worldly helm]

Achso, dass meinst du!
Gehe zu

Klicke auf die, die du willst!

[sonic grove]

geht nicht da ich die rolle schon ausgewählt habe ich kan die rolle mir auch nicht weg nehmen

[worldly helm]

Bitte öffne ein ticket #🎫│make-a-ticket und frage nach der rolle.

[sonic grove]

ok

[storm pendant]

How do I request support for my server?

[humble sequoia]

Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

Create a Panel

To create a panel we are going to need to head over to the Panel Configs Tab on the Dashboard.

Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and you are ready to get started with configuring your panel.
An example of a creating a panel is shown below.

Send the Panel to a Channel

Once the panel has been created, use the blue Send button and select the channel you want the panel to be sent to.

The Panel wasn't send

Use the </debug:1029783024264564765> command to diagnose possible permission issues with the bot.

[compact cove]

السلام عليكم

كيف اخليه كذا

@humble sequoia

[humble sequoia]

فريق الدعم الفني العربي

عميلنا العزيز ان كنت تبحث عن مساعدة يرجى فتح تكت خاص بفريق الدعم الفني العربي
اذهب الى#🎫│make-a-ticket
ثم قم بلضغط على الايموجي الاتي (🇯🇴)

[balmy moon]

why cant i use the bot? it says theres an issue is it a discord bug or is the bot down?

[gilded verge]

please provide a screenshot

[balmy moon]

i found it out nvm

[kindred raptor]

Is it possible to automate the /add command? For example, the ticket owner sends another person's user/ID to the ticket and the bot adds that person to the ticket

[humble sequoia]

<:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706> قائمة الخيارات / Drop-down

تحل قائمة الخيارات محل الأزرار الموجودة في رسالة لوحة التذاكر الخاصة بك وتستخدم القائمة مع جميع اللوحات الخاصة بك. لإعداد هذا، توجّه الى إعدادات اللوحة، وحدد لوحة التذاكر الرئيسية.

<:Numbericons1:1018864164032225340> تمكين نمط الخيارات

أولًا، عليك تفعيل نمط الخيارات. وبعدها يجب عليك إضافة عناصر في محرّر الخيارات. الآن يمكنك البدء بتعديل الخيارات الخاصة بك!

<:Numbericons2:1018864168041971712> محرر الخيارات

كل سطر في محرر الخيارات يمثّل سطر من قائمة الخيارات على الدسكورد. يمكنك إضافة المزيد من الخيارات، بواسطة الضغط على

أولًا، عليك إختيار لوحة تذاكر. هذه هي اللوحة التي سيفتح لها هذا الخيار تذكرة.
لا تقم بتحديد نفس اللوحة مرتين. يجب أن يكون لكل خيار لوحة مختلفة

وبعد ذلك يمكنك وضع عرض. هذا هو عنوان هذا الخيار وسيظهر في قائمة الخيارات. يمكن تعيين الوصف مباشرة بعد ذلك، والذي سيكون أسفل العنوان باللون الرمادي.

بالإضافة إلى ذلك، يمكنك تحديد رمز تعبيري (إيموجي) سيتم عرضه أمام كل خيار. يمكنك إما إدخال معرف الرمز التعبيري يدويًا أو تحديده في أداة التحديد.

المشاكل الشائعة ⚠️

• اللوحة لا تعمل؟ تأكد أنك قمت بإدخال رمز تعبيري صحيح.
• الخيار لا يظهر؟ تحقق مما إذا كان هناك خياران لهما نفس اللوحة في محرر الخيارات.

$ardropdown

[lament prairie]

وعليكم السلام ، شيك الرسالة الي فوق

[compact cove]

مافهمت منها شي

@lament prairie

كيف اروح قائمه الخيارات

[humble sequoia]

https://tickettool.xyz/manage-servers

[lament prairie]

يقصدون الداشبورد ، الرابط الي فوق ^

[compact cove]

دخلت عليه اي

شسوي بعدها

[lament prairie]

الشرح الي فوق ما فهمته؟

[compact cove]

لاوالله

اكثر من مرا ولا فهمته

[tender dragon]

guys i want to add the golden version of ticket tool how?
and when i add it the changes i did in the old one will stay in it?

[lament prairie]

Dashboard -> Dropdown Style -> Enable select style -> Dropdown Item(s) -> اضغط على Add Item
وعبي الخيارات لو في شي مو فاهمه خبرني

[compact cove]

مالقيت الثاني

هنا صح؟

[lament prairie]

صحيح ، دور كويس

[compact cove]

مالقيت حفرت

الا لقيته

تعبتك معي كثير والله اعذرني

[humble sequoia]

@' Mateo 𐓷 .'s issue has been solved in another channel.

[lament prairie]

مو مشكلة يقلبي

[compact cove]

بس لاهنت وش احط ب العرض؟

[lament prairie]

اسم التكت الي يشوفوه الناس

[compact cove]

تمام مشكور والله ❤️

[lament prairie]

الشكر لله حياك

[stark rune]

1. Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

2. Create a Panel

To create a panel we are going to need to head over to the panel configs on the dashboard.
Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and your ready to get started with configuring your panel.
An example of a creating a panel is shown below.

3. Send the Panel to a Channel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard.
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq.
An example of a sending a panel is shown below.

Having a Problem Sending the Panel?
Do $debug in a channel with Ticket Tool and make sure it has all the necessary Discord permissions.

[jade topaz]

how i add ticket in my server pls help me (im french)

[echo yacht]

@jade topaz ⬆️

[jade topaz]

thx

[echo yacht]

Feel free to ask if you have any issues.

[jade topaz]

i understand nothing

the bot is in my server

but how i activate

[echo yacht]

Please read the guy above which explain step by step how to set uo our bot.

[jade topaz]

k

[ruby widget]

Hello, help me recover my account

I haven't logged into the game for a long time, I only remember my nickname and email

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[tulip tiger]

One of our admins ran into this error, but I'm having issues recreating. Perhaps anyone have any insight into this?

• Limitation of Discord yes? How does one prevent this error from happening again?

[chilly leaf]

Just as it says in that screenshot, the category that you’re opening the tickets in has a maximum of 45 channels due to Discord’s limitations. You’re most likely unable to reproduce this due to tickets being cleared out of that category. There isn’t any real way to prevent this, just don’t have as many tickets open at once or change categories when it fills up.

[tulip tiger]

Thanks for the reply! I'll try to see how we can keep it from overflowing.

[iron night]

Gave +1 Rep to @chilly leaf (current: #339 - 1)

[restive condor]

Quick note, you can add additional categories so once you're main one is full, tickets can be created on the next one

[humble sequoia]

Overflow Categories

Discord only allows to stack up to 50 channels per category, meaning that if you have already 50 tickets in one category, the bot won't be able to place a ticket in that category, for such reason Ticket Tool counts with overflow categories, meaning that if your main category is filled, the bot will go ahead and place the ticket on the next one available, simply choose a second category in the category pickers:

[chilly leaf]

No problem! Cheers 🥂

[tulip tiger]

Legend

[chilly leaf]

oops, my apologies. Didn’t know that feature existed as I keep the amount of tickets open at once very low 🙃

[restive condor]

Haha, no worries. Appreciate you helping out

[inland marsh]

does anyone know how to change the embed color on mobile i dont want it to be green and im really confused 😓

[fluid skiff]

Does anyone know how to change roles that can access and claim tickets

[unkempt ocean]

if I use thread tickets will that stop vencord scammers from dming my clients?

[chrome mortar]

How can I add multiple categories here

[humble sequoia]

━━ Star's inquiry has been moved to a ticket ━━

Multipanels

For more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Panel -> Attached Panels

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[austere forge]

Hi there 🙂
see above ⬆️

[chrome mortar]

Thanks

[iron night]

Gave +1 Rep to @austere forge (current: #9 - 572)

[tawdry kindle]

nice to meet you

I would like to automatically assign a role after creating a ticket. How can I do this? please tell me!

[austere forge]

Hi there 🙂
Go to Dashboard > Panel configs > Ticket - Ticket Opened Roles

[ashen seal]

@lament prairie سلام عليكم

[strange delta]

تكلم عربي ذول ماراح يفهموك

انقليزي *

[ashen seal]

جوكر عربي

[strange delta]

تمام

[ashen seal]

اطلع فوق

حتشوف كلام عربي

[strange delta]

طيب

[ashen seal]

ياخوان كيف اخلي الشخص قبل مايفتح التكت يكتب وش يبي

خلاص لقيتها

[humble sequoia]

النماذج المنبثقة

تتيح نماذج الدسكورد للمستخدم الإجابة على الأسئلة الفردية في النموذج المنبثق، والذي يعرض بعد ذلك الإجابات في رسالة التذكرة. يمكن أن يوفر هذا الوقت إذا كنت تعرف بالضبط ماذا تريد أن تطلبه من المستخدم.

إعداد النماذج

يمكنك تفعيل النماذج ضمن Panel Configs > Form Option > Edit Forms Option. في النافذه التي ظهرت، يمكنك الآن تفعيل وتعديل النموذج الخاص بك.

خيارات النموذج

يمكنك إضافة 5 أسئلة كحد أقصى في النماذج، وهو حد من قبل الدسكورد. ولكل سؤال يمكن أن يملك وصف يظهر في خانة الإجابة، حد أقصى وحد أدنى لعدد الحروف، متعدد الأسطر، وأيضًا الخيار لجعل السؤال مطلوب.

الخيارات

Question Title ➞ سؤالك هنا
Question Placeholder ➞ الوصف الذي سيظهر على خانة الإجابة
Required ➞ في حالة التفعيل، سيتوجّب على المستخدم الإجابة على هذا السؤال لإرسال النموذج
Multi-Line Input ➞ للسماح للمستخدم بإدخال نص متعدد الأسطر
Minimum and Maximum Input ➞ تعيين حد أدنى وحد أقصى للنص المُدخل بواسطة المستخدم

عرض الجواب

لعرض الإجابات من المستخدم، تحتاج إلى تفعيل
Auto display form results on the ticket message as an additional embed

إذا كنت لا تريد Embed آخر في رسالة التذكرة، فإنتقل إلى Panel Configs > Ticket Options > Edit Ticket Message. هناك ستستخدم المتغيّر (variable) {create.form.x} وإستبدل x برقم سؤالك. على سبيل المثال، يمكن عرض إجابة سؤال 1 بإستخدام المتغير {create.form.1}. إذا لم تستخدم هذا المتغير، فستفقد إجابة المستخدم على النموذج.

[tawdry kindle]

I have set this up, but when I create a ticket, the role is not assigned, please help!

[worldly helm]

Please make sure the bot has the permission MANAGE ROLES

[narrow dome]

how to fix this ?

[worldly helm]

Hey there! Please make sure the bot has the permission MANAGE ROLES

[narrow dome]

nvm the bot was actually got taken down by wick

[charred crow]

Hey support team i need help

i need a way to disable close perms for members if embed

[restive condor]

Hey there! Dashboard > Panel Configs > Buttons > Close Ticket Button > Enable Support Team Only

[dawn perch]

I need help cannot use my Discord account, when trying to verify my number it tells me someone else has an account with the same number

[charred crow]

thanks for helping gives +rap

[iron night]

Gave +1 Rep to @restive condor (current: #1 - 1439)

[restive condor]

Hi there, that's not a Ticket Tool issue unfortunately.

You may have used that phone number before, try using a new one. If you're still having issues with it, please reach out to Discord Support https://dis.gd/request

[dawn perch]

@restive condor It's only one account I have and it's saying I have to verify the number, being trying for weeks now, but thanks

[iron night]

Gave +1 Rep to @restive condor (current: #1 - 1440)

[supple veldt]

If I don't have dashboard access (our server owner is OOO right now), is there any way I can set up the tickets so that when I close them, that the user can still view the contents of the ticket?

For some context, I want to redirect most of these support tickets to a different avenue and then close them to clean things up. However, I want to make sure that they'll still be able to see the last message I send where I tell them to reach out to a specific email address, even after I close the ticket

[pseudo ravine]

Hey there. Unfortunately you'll need access to the dashboard

[supple veldt]

Gotcha. Otherwise, if I close the ticket, will they not be able to see the historical messages?

[pseudo ravine]

Nope, as they'll have their access removed

[supple veldt]

And if I get dashboard access, I'll be able to adjust a setting so that they will be able to see my last message?

[pseudo ravine]

You can make it so their access will not get removed

[supple veldt]

But that is not the default setting right now

[compact cove]

السلام عليكم

.عربي ؟

[pseudo ravine]

Yep, you'll need to go on the dashboard to edit the permissions of closed tickets

[compact cove]

@supppt

[humble sequoia]

فريق الدعم الفني العربي

عميلنا العزيز ان كنت تبحث عن مساعدة يرجى فتح تكت خاص بفريق الدعم الفني العربي
اذهب الى#🎫│make-a-ticket
ثم قم بلضغط على الايموجي الاتي (🇯🇴)

[restive condor]

@vapid shore Hey! Sorry your ticket automatically closed.

Right click (hold down, if on mobile) on the channel's name > Edit Channel > Permissions > Add Ticket Tool > All the permissions marked with x below

[restive condor]

Hey there! Could I get your server name or ID?

[vapid shore]

What do I do now?

[restive condor]

Did you tick all permissions?

If so, you should be able to send your panel now

[vapid shore]

okie

[vapid shore]

do I need to setup?

doing the /setup thingy

[restive condor]

Nope

You can just send your panel into your desired channel

[vapid shore]

who can access it?

only me?

[restive condor]

Access what exactly?

The Dashboard?

[vapid shore]

when someone creates a ticket...

who can access the ticket?

[restive condor]

By default, only the owner and users with administrator permissions but you can give your staff access as well

[humble sequoia]

How can I grant my team access to tickets?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to grant access to
4. Open the General options menu
5. Select your Support Team Roles
6. Save changes

[vapid shore]

ala

aha*

whats the dashboard?

[vapid shore]

Is the dashboard this?

[restive condor]

Correct

[vapid shore]

thanks!

[honest pewter]

i am trying to make the ticket to ask the user why they are creating it how do i do that?

[worldly helm]

Hey there!
You can use a feature called "Forms" to do that!

[humble sequoia]

Pop-up Forms

A Discord Form lets the user answer individual questions in a pop-up Form, which then displays the answers in the ticket message. This can save time if you already know what you want to ask the user.

Setup Forms

Forms can be enabled under Panel Settings > Form Options > Edit Forms Options. In the new pop-up window, you can now enable and edit your own Form.

Form Options

You can add up to 5 questions in the Discord form. This is a Discord limitation. Each question can have a placeholder in the input field, a minimum and maximum input, multi-line, and also the option to have the answer required.

Options

Question Title ➞ Your Question goes here
Question Placeholder ➞ The placeholder text in the input field
Required ➞ If enabled, the user has to answer this question, to submit the form
Multi-Line Input ➞ Allows the user to input multiple lines
Minimum and Maximum Input ➞ Set a minimum and maximum input value for the user

Displaying the Answer

To display the answers from the user, you need to enable Auto display form results on the ticket message as an additional embed

If you don't want a second embed, go into your Panel Configs > Ticket Options > Edit Ticket Message. You use the variable {create.form.x} and replace x with the number of your question. For example, the response to Question 5 can be displayed with {create.form.5}.

[honest pewter]

thank you so much this helps alot

[coarse helm]

How do i make it so when a ticket is closed and transcript has been sent to user/and logging channel it auto deletes without needing to select delete manually? I swear I had it set up that way before but I was redoing our ticket system lol

[violet quiver]

Hi guys how do I make this

I know this is a different bot but I wanna do it with ticket tool

I forgot what its calledA drop down list yk

[violet quiver]

Youre the man

[violet quiver]

Where is this?

[coarse helm]

It's your main dashboard for the panel you are currently viewing. If you're viewing on desktop theres a button on the left called panel configs if it's not popping up automatically when you select the server you want to manage/edit

[restive condor]

Hey there! Please disable TWO STEP TICKET in your Dashboard > Panel Configs > General

[coarse helm]

Thanks Dan! Speedy service as always, you guys are the best. 🤍

[restive condor]

[dark spoke]

Hey guys so when i have different categories for different tickets. Let's say i have a partner category and i only want managers to see it not the rest. But when someone makes a ticket aka creating a new channel it dosnt sync and i have to always sync it

Why is that can someone please help

[violet quiver]

How do I change this

[humble sequoia]

How can I grant my team access to tickets?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to grant access to
4. Open the General options menu
5. Select your Support Team Roles
6. Save changes

**Panel Message**

The panel message is where people react to make a ticket. To customize it head over to your Dashboard --> Panel Configs -> Panel -> Edit Panel Message

[pseudo ravine]

@violet quiver Read this ^

[violet quiver]

How do I change the place holder text

[humble sequoia]

<:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706> Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on

First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

• Panel doesn't send? Make sure you have a valid emoji selected
• Option doesn't show up? Check if two options have the same panel in the DropDown Editor

$dropdown

[dark spoke]

Will this help me with the issue I'm going through?

[restive condor]

Correct

[dark spoke]

Ahh thank you so much

[iron night]

Gave +1 Rep to @restive condor (current: #1 - 1443)

[dark spoke]

Oh wait

@pseudo ravine thank you as well

No rep?

[restive condor]

@pseudo ravine thanks

[iron night]

Gave +1 Rep to @pseudo ravine (current: #6 - 720)

[restive condor]

cooldown

[dark spoke]

Mhm ok

[violet quiver]

How can I make the bot ping a role when a ticket is made

[humble sequoia]

How to automatically ping my support team on a ticket?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to ping your support on
4. Open the Ticket options menu
5. Click on Edit Ticket Message
6. In the Message Content use one of the role mention syntax (**{@Role Name}** / **{Role ID}**)
7. Save changes

Note: For this to work properly, Ticket Tool requires the Mention Everyone permission. Or the role must have the Allow anyone to @mention this role setting enabled

[restive condor]

Hey there! See above please ^

[violet quiver]

is there a way to chang the tickets from just numbers to "a name" 1234

[humble sequoia]

Ticket names

The ticket name is the default channel name of all tickets. To edit it, go to your Dashboard > Panel Configs > Ticket. There you can edit the channel name of opened and closed tickets. You can also use variables in there.

Note: This is a premium feature

[violet quiver]

premium feature?

[pseudo ravine]

Yep

[violet quiver]

rip

[old cloud]

Yo can I turn off mod message? Just leaving it blank still sends an blank message

[violet quiver]

Is there a way to have auto transcripts

[pseudo ravine]

Hey there. You should disable Two Step Ticket for your panels

[pseudo ravine]

That is also a premium feature

[violet quiver]

rip

[old cloud]

Oh nvm change didn’t save thx

Can I disable the closed by message tho?

[pseudo ravine]

Unfortunately not

[old cloud]

Ok fair thx

[pseudo ravine]

You're welcome, glad I could help!

[honest pewter]

how do make it so when someone creates a ticket it notifies me

[honest pewter]

hello?

[humble sequoia]

How to automatically ping my support team on a ticket?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to ping your support on
4. Open the Ticket options menu
5. Click on Edit Ticket Message
6. In the Message Content use one of the role mention syntax (**{@Role Name}** / **{Role ID}**)
7. Save changes

Note: For this to work properly, Ticket Tool requires the Mention Everyone permission. Or the role must have the Allow anyone to @mention this role setting enabled

[restive condor]

^

[honest pewter]

i did that but it doesnt notify me it just pops up as regular text

nevermind i fixed it thank you

thanks @restive condor

[iron night]

Gave +1 Rep to @restive condor (current: #1 - 1444)

[supple veldt]

How does the server owner get to this page? Sorry he's still confused on how to grant me dashboard access

[humble sequoia]

https://tickettool.xyz/manage-servers

[echo yacht]

@supple veldt This is the link to the Dashboard ⬆️

In case you don't find your server, read below

[humble sequoia]

Don't see your server in the dashboard?

Try using the Sync Servers button on your top center of the Dashboard page
You will possibly need to relog. Look below to see the steps on how to relog.

If this doesn't work

You should relog from the dashboard, you can do this by clicking here to log out immediately, and then log back in

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using the </permissionlevel:1029797400174399542> command on your Discord Server

If the bot's response is:

- @User is permission level: 0 (User)

You don't have any of the 3 levels required to access the server's dashboard

[brazen plover]

Discord server Id-1012684771828187157

Discord Server Name-Apower Graphics | Partner By DesignXGaming

[ocean hamlet]

alguém fala português?

[vernal herald]

Eu

[spark quest]

Where do I find this "Panel id" thing?

@help

Aw man 🙁

There are no rules so Imma just ping someone for support

[scenic plinth]

Yes.... there is... dont do it

[spark quest]

Oh

[scenic plinth]

Sim

[spark quest]

Can you help me? Who do I ping?

I've been trying this for hours 😞

[scenic plinth]

The number that appears in the panel selection dropdown is your panel ID.

[soft pecan]

Hey there,
How can I invite a team mate of mine to the Ticket Tool dashboard and view the same server that I have access to?

[cedar pulsar]

May i know how to get the history tickets that have been closed? Because i forgot to list my in game items

It just hapeens like few hours ago because someone just accidentally close it

[pseudo bough]

Me banned in support , JUST BECAUSE I TALKED ABOUT MY PROBLEM?

IT'S ESPECIALLY COOL THAT THE RULES ARE NOT STATED IN EVERY UPDATE

THAT IS, THE PLAYERS THEMSELVES SHOULD UNDERSTAND WHAT IS CORRECT AND WHAT IS NOT?

I'm not even talking about how strict the rules are

JUST GAVE A UNIT TO A FRIEND AND GOT BANNED FOR IT

[humble sequoia]

@pseudo bough

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[worldly helm]

Hey there! You can either give him administrator or set up a Dashboard role

[humble sequoia]

Dashboard Roles

Any role you put there will have full access to the ticket tool dashboard. The server owner and users with admin permissions already have access to the dashboard.
Be careful of which roles to put here

Sep 24, 2024, 6:22 AM

[restive condor]

It seems like you have enabled the premium bot but haven't invited it yet

[humble sequoia]

Inviting and Enabling Premium Bot

The first thing you will need to do is invite the premium bot, an invite can be found here

Once the bot is in your server we will head to the dashboard and manage your server. When you are managing your server, you want to head into "Server Configs" then click the drop down menu under "Select the bot you would like to use on this server" then click "Ticket Tool#6207" and then save.

[restive condor]

There's an invite ^

[worldly helm]

Hello there :)
You can ask the support team for the transkript of the ticket, if they didn‘t save it you cannot view it.

[cedar pulsar]

Oh i dont think we has the trans

[worldly helm]

then you cannot view the ticket.

[faint roost]

heyy guyss I need help i dont know if this is possible but I want diff ticket buttons but each buttons they have access to diff staff/ticket admins

[chrome juniper]

Hi I have a little question here

We all know that we can ping users when they open a ticket like this, but can I mention the channel?

does it also work like {channel id} or smth like that?

[worldly helm]

Hey there! What do you mean different buttons, where?

[faint roost]

I saw this on youtube and I want like diff buttons too but each of them are diff admins

[worldly helm]

Ohh okay! See below please

[humble sequoia]

Multipanels

For more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Panel -> Attached Panels

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[faint roost]

Tysm

[chrome juniper]

[austere forge]

Hi there 🙂
sorry for the late reply

sure, you can with the channel id and the discord variable :
<#ID CHANNEL> - [#🆘│community-support](/guild/509192800865353738/channel/776680605517742090/)

[chrome juniper]

yayyy it works!! tysm

[brazen plover]

Bot is offline

[full ocean]

Hello, guys! How to delete all closed tickets in the server?

[humble sequoia]

━━ David Lee's inquiry has been moved to a ticket ━━

[austere forge]

Hi there 🙂
did you invite the gold bot to your server?

[brazen plover]

No

[humble sequoia]

Inviting and Enabling Premium Bot

The first thing you will need to do is invite the premium bot, an invite can be found here

Once the bot is in your server we will head to the dashboard and manage your server. When you are managing your server, you want to head into "Server Configs" then click the drop down menu under "Select the bot you would like to use on this server" then click "Ticket Tool#6207" and then save.

[austere forge]

you must do this to have access to your dashboard.

[brazen plover]

Premium bot offline i switch gold bot but show bot is not active

[austere forge]

I see on your dashboard that you still haven't invited the gold bot - and you've switched to the white bot.

if you want to use bot gold follow instructions above pls ⬆️

[jade topaz]

wie erstelle ich ein ticket

???

[humble sequoia]

Deutsches Support-Team

Wenn du Hilfe vom Deutschen Support-Team erhalten möchtest gehe in #🎫│make-a-ticket und öffne durch einen Klick auf den :flag_de: Button ein Ticket.

[jade topaz]

wie erstelle ich tickets🇩🇪

?

[austere forge]

https://discord.com/channels/509192800865353738/571706435449257997 > 🇩🇪

[stark rune]

1. Lade Ticket Tool auf deinen Server ein

Im ersten Schritt laden wir den Bot auf deinen Server ein. Sobald du dies gemacht hast und der Bot auf deinem Server ist, kannst du über das Dashboard deinen Server verwalten.

2. Erstelle ein Panel

Um ein Panel zu erstellen gehen wir im Dashboard zu den Panel Configs.
Dort angekommen, klicken wir auf Create Panel.
Tippe nun einen Namen für das neue Panel ein (du kannst gerne noch weitere optionale Einstellungen vornehmen).
Nachdem du auf Create Panel geklickt hast, kann es mit der Konfiguration des Panels im nächsten Schritt weitergehen.
Ein Beispiel, um ein Panel zu erstellen, ist in der Abbildung unterhalb dieses Textes zu sehen.

3. Sende das Panel in einen Kanal

Nachdem du nun ein Panel über das Dashboard erstellt hast, müssen wir dieses noch über den send Knopf im Dashboard in einen Kanal schicken.
Wähle den Kanal aus, welchen du für dieses Panel verwenden möchtest und klicke anschließend auf send.
Um weitere Hilfe zu erhalten, verwende den Befehl $help faq.
Ein Beispiel um ein Panel in einen Kanal zu senden, findest du in der Abbildung unter diesem Text.

Hast du Probleme das Panel in einen Kanal zu schicken?
Um zu überprüfen ob alle notwendigen Berechtigungen vergeben sind, verwende den Befehl $debug.
Dies musst du in einem Kanal machen, in welchem der Ticket Tool Bot ist.

[wild spire]

Wenn du weitere Informationen brauchst, gehst du auf #🎫│make-a-ticket

[jade topaz]

Vielen dank ihr seid die besten🇩🇪

ja danke

[wild spire]

okido 👌🏻

[jade topaz]

hat funktioniert hbb

🇩🇪

[ocean hamlet]

e pq eu n to conseguindo configurar o bot em um servidor meu

[young wraith]

Someone Help... I am trying to upgrade my ticket bot to premium but it keep declining my card. I also try using paypal and it says unable to process payment. I need help.

[humble sequoia]

Equipa de Apoio Portuguesa

Se você está procurando ajuda, abra um ticket para entrar em contato com a equipe de suporte em português. Vá para #🎫│make-a-ticket e pressione o botão :flag_br:.

[wild spire]

I suggest opening a billing ticket in #🎫│make-a-ticket

[chilly wharf]

Help! What to do in this case? It doesn't want to publish the panel

[wild spire]

do /debug in that channel? does the bot have access?

[bold elm]

hello, does anyone know what to do if this error appears?

[wild spire]

that means the server reached the max limit of channels. You need to delete some to create new.

[wild spire]

then u might have used an invalid emoji in a button or something.

[bold elm]

@wild spire i deleted all channels except one and it doesnt help

[wild spire]

U tried opening a new ticket and the same error appears?

[bold elm]

yes

[wild spire]

can u send a screenrecord of the server and then pressing the make a ticket button?
if u want u can open a ticket in #🎫│make-a-ticket then we can look more closely as this is public and maybe some info is not for everyone to see

[humble sequoia]

Ticket Message

The Ticket Message is the first message sent by the bot on a new ticket. To customize it head over to your Dashboard ➞ Panel Configs ➞ Ticket ➞ Edit Ticket Message

[wild spire]

embed editor

[austere oxide]

Is claiming premium only?

[austere forge]

hi there 🙂
correct 👍

[austere oxide]

What can you do with claiming?

[austere forge]

see below ⬇️

[humble sequoia]

Claiming Options

Claiming allows you to change the ticket name, category and permissions. To use it you have to enable it first on your Dashboard > Panel Configs > Claiming

Note: This is a premium feature

[past vortex]

Why does /setup not work?

[restive condor]

Hey there! Any error message?

[past vortex]

just not responding

Ticket Tool
APP
— Today at 7:14 PM
The application did not respond

[restive condor]

Could you use the /debug command please

[past vortex]

The application did not respond

[restive condor]

Ticket Tool seems to be missing the SEND MESSAGES permission for that channel

[past vortex]

oh ye, idk why it didint had it

[restive condor]

No worries

[blissful oak]

hola

necesito ayudaaa

no me acuerdo ni mi nombre ni contraseña

[humble sequoia]

⚠️ Está en el lugar equivocado

Brindamos soporte para el bot de Discord Ticket Tool y no le podemos ayudar con el problema que presenta.

-  No sabemos a que equipo de soporte debería contactar para solucionar este problema, y desafortunadamente no podremos ayudarle acertadamente.

Si no tiene alguna duda relacionada a nuestro bot, Ticket Tool, por favor cierre este ticket.

[jade topaz]

is there a way to gift ticket tool premium?

[restive condor]

Hey there! Yes, we can:

• Redeem a time key bought via crypto onto a server of your choice (3 months minimum)
• You can subscribe to premium and then transfer it to their server
• You may be able to buy a premium code from us, but it might not be a possibility

[mighty finch]

Can I change the ticket name to the first person who clicks claim?

[jade topaz]

They're transferring it to me, can they transfer it to me without having access to my server?

[restive condor]

Hi there, yes. Dashboard > Panel Configs > Claiming > Use the {author.name} variable in your claim name

[restive condor]

You'd need to give them temporal access to your server Dashboard while they transfer it.

Or, they could transfer the subscription to your account, but they'd be paying it for it

[jade topaz]

How can they transfer the subscription to my account? they already bought it for me

[restive condor]

Please ask them to join this server and I'll bring them into a ticket to make the change 😄

[jade topaz]

thanksss they just joined, their id is 1240824791645290538

[mighty finch]

Like that?

[worldly helm]

{} ;)

[mighty finch]

@restive condor

Okay

[worldly helm]

Use {author.name}

[mighty finch]

Okay

[worldly helm]

with the {}

[mighty finch]

Like this?

[worldly helm]

Yes sir!

[mighty finch]

I will try now

[mighty finch]

Is this the correct way or does it not make a big difference?

[worldly helm]

It doesnt make any diffenrence

[mighty finch]

Okay

[mighty finch]

Not work

[mighty finch]

It only worked for me because I have a street admin, so what's the problem?

I am sure the problem is with the permissions, but I do not know what the correct permission is.

He also changes the name to username and I want it to be nickname

[restive condor]

Dashboard > Panel Configs > Messages > Edit Claim Message
You cannot have an empty embed

[mighty finch]

Its okay now? Right?

I want nickname not username its that okay?

[restive condor]

Yes, that's fine. Can I get your server name or ID please

[mighty finch]

Okay

[mighty finch]

1020652371623280640

Not work

[restive condor]

Which panel is this for?

[mighty finch]

1 to 5

I want all of 1 to 5

[restive condor]

Yes, but are all panels having the same error message when you try to claim it?

[mighty finch]

I will try wait

[mighty finch]

It work thx
but with username not with nickname

[iron night]

Gave +1 Rep to @restive condor (current: #1 - 1446)

[restive condor]

Glad to hear!

[mighty finch]

You deserve it

[mighty finch]

I want with nickname

[restive condor]

As the ticket name you mean?

[mighty finch]

With this panel its not work

[mighty finch]

Yes

[restive condor]

Use {author.nickname} instead

[mighty finch]

Number 1 panel

[restive condor]

Same variable for the embed here

[mighty finch]

Okay

[mighty finch]

1+rep

[hushed yew]

Hi can I add a photo in the embed? when sending a panel?

[restive condor]

Hey there! Adding images to your embed messages is a premium feature

[still delta]

@restive condor how would I fix this I've tried removing and adding the bot that didn't work I've tried giving it more perms that didn't work I tried debugging but the bot doesn't work?