#🆘│community-support

1 messages · Page 138 of 1

restive condor
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No problem! PabloTiphat

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Hey there! You will either need administrator permissions enabled in your role settings (Level 4), or have someone with Dashboard access add your role as a Dashboard Role. (Level 2)

administrator-1-1.png
humble sequoiaBOT
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Dashboard Roles

Any role you put there will have full access to the ticket tool dashboard. The server owner and users with admin permissions already have access to the dashboard.
Be careful of which roles to put here

woven yew
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Anyone around to help?

restive condor
woven yew
restive condor
worldly helm
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I just told you.

woven yew
restive condor
humble sequoiaBOT
#
Inviting and Enabling Premium Bot

The first thing you will need to do is invite the premium bot, an invite can be found here

Once the bot is in your server we will head to the dashboard and manage your server. When you are managing your server, you want to head into "Server Configs" then click the drop down menu under "Select the bot you would like to use on this server" then click "Ticket Tool#6207" and then save.

restive condor
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There's an invite ^

woven yew
inland gazelle
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I want the dashboard link

humble sequoiaBOT
restive condor
inland gazelle
iron nightBOT
#

Gave +1 Rep to @restive condor (current: #2 - 1365)

soft pecan
iron nightBOT
#

Gave +1 Rep to @restive condor (current: #2 - 1366)

worldly helm
civic mantle
#

How can I do something like this?

Screenshot___Discord.jpg
worldly helm
civic mantle
worldly helm
civic mantle
iron nightBOT
#

Gave +1 Rep to @worldly helm (current: #28 - 154)

junior drift
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I'm trying to do /setup and it's just saying the application did not respond and yes I gave it permissions and all that

worldly helm
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Hey there!
Can you try to do the /debug command in that channel?

junior drift
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sure

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still says it

worldly helm
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make sure the bot has these permissions.

image.png
junior drift
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just checked again and yea it's all on

worldly helm
humble sequoiaBOT
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━━ 𝓼𝔂𝓷𝓬𝓬's inquiry has been moved to a ticket ━━

azure breach
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Can I make a custom command so when used it will transcript and delete the ticket?

odd hollow
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سؤالي كيف اخلي في تكت الواحد كذا خيار يعني زر يضغط عليه و يظهر له خيارات التكت

austere forge
azure breach
austere forge
azure breach
austere forge
azure breach
hushed coral
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How do I change the panel message? I went on panel message and it doesn't let me.

image.png
humble sequoiaBOT
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**Panel Message**

The panel message is where people react to make a ticket. To customize it head over to your Dashboard --> Panel Configs -> Panel -> Edit Panel Message

austere forge
hushed coral
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It' alr i just got someone rn to assist.

humble sequoiaBOT
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<:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706> قائمة الخيارات / Drop-down

تحل قائمة الخيارات محل الأزرار الموجودة في رسالة لوحة التذاكر الخاصة بك وتستخدم القائمة مع جميع اللوحات الخاصة بك. لإعداد هذا، توجّه الى إعدادات اللوحة، وحدد لوحة التذاكر الرئيسية.

<:Numbericons1:1018864164032225340> تمكين نمط الخيارات

أولًا، عليك تفعيل نمط الخيارات. وبعدها يجب عليك إضافة عناصر في محرّر الخيارات. الآن يمكنك البدء بتعديل الخيارات الخاصة بك!

<:Numbericons2:1018864168041971712> محرر الخيارات

كل سطر في محرر الخيارات يمثّل سطر من قائمة الخيارات على الدسكورد. يمكنك إضافة المزيد من الخيارات، بواسطة الضغط على AddItemButton1AddItemButton2

أولًا، عليك إختيار لوحة تذاكر. هذه هي اللوحة التي سيفتح لها هذا الخيار تذكرة.
BotOffline لا تقم بتحديد نفس اللوحة مرتين. يجب أن يكون لكل خيار لوحة مختلفة BotOffline

وبعد ذلك يمكنك وضع عرض. هذا هو عنوان هذا الخيار وسيظهر في قائمة الخيارات. يمكن تعيين الوصف مباشرة بعد ذلك، والذي سيكون أسفل العنوان باللون الرمادي.

بالإضافة إلى ذلك، يمكنك تحديد رمز تعبيري (إيموجي) سيتم عرضه أمام كل خيار. يمكنك إما إدخال معرف الرمز التعبيري يدويًا أو تحديده في أداة التحديد.

المشاكل الشائعة ⚠️
  • اللوحة لا تعمل؟ تأكد أنك قمت بإدخال رمز تعبيري صحيح.
  • الخيار لا يظهر؟ تحقق مما إذا كان هناك خياران لهما نفس اللوحة في محرر الخيارات.
$ardropdown
lament prairie
mild narwhal
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How can I add blacklist users to prevent them to open ticket
Or block them, etc,....

humble sequoiaBOT
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Blacklist Roles

Any role you assign as a blacklisted role won't be able to use commands or buttons.

Selecting a blacklisted role

Go to your Dashboard ➞ Server Configs. There you will find the option to select blacklisted roles.
Note: Don't forget to save.

worldly helm
odd hollow
lament prairie
odd hollow
odd hollow
lament prairie
jade topaz
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is there a way to copy a servers ticket tool setup onto another one

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ping me once u reply

humble sequoiaBOT
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User's issue has been solved in another channel.

mild narwhal
worldly helm
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Yes, you can just add role BL role and give it to the users u want to ^ban^ from tickets

mild narwhal
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oki it is very nice

vivid geyser
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Alguém brasileiro?

quaint pendant
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Where ticket

restive condor
restive condor
vivid geyser
quaint pendant
restive condor
vivid geyser
quaint pendant
restive condor
# quaint pendant

It's a Discord issue, you have to click on Show All channels in server settings. You can find by going into the channel I provided

humble sequoiaBOT
#
Você está no lugar errado

Fornecemos suporte para Ticket Tool Discord bot e não podemos ajudá-lo com qualquer problema que você tenha.

- Não sabemos qual equipe de suporte você deve entrar em contato para resolver esse problema e, infelizmente, não poderemos informar com precisão.

Se você não tiver mais dúvidas sobre nossa ferramenta de ticket de bot, feche este ticket

vivid geyser
vivid geyser
jade topaz
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Is there a way to have a ticket deleted without having to type $ delete

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@restive condor

restive condor
restive condor
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Just after being closed?

vivid geyser
jade topaz
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Like is there a way to do that

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Tired of typing delete tbh

restive condor
jade topaz
zinc bone
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Hello devs, I have a “unverified role” on my server which people automatically get it when joining my server.
Does anyone know if it’s against Discord TOS if I create a bot to DM all users with that role, reminding them to verify theirselves on my server?

restive condor
jade topaz
jade topaz
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@restive condor

restive condor
# jade topaz

Sorry for the wait, please ensure you're disabling the option for the correct panel(s)

jade topaz
restive condor
# jade topaz English

Please make sure you have disabled the Two Step Ticket option for the correct panel and/or panels

hushed yew
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Hi.
is there any command to see how many tickets a person claimed?

jade topaz
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Oh

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I’m slow

restive condor
hushed yew
restive condor
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There currently isn't a command unfortunately

light summit
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so I may be being thick however I cannot fathom this, in my ticket message i want to ping the committee role when the ticket is opened i have tried {@Role Name} and its not working - how do i do this please?

worldly helm
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/id @role

light summit
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ah brill thank you 🙂

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sorry its still not working ill screenshot what ive written in the message editer on the dashboard, i tried with the space in as well

image.png
hushed yew
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hi.
can I disable any selection in the drop down style? and how ?

restive condor
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$id <@&642118166243311646>

humble sequoiaBOT
restive condor
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like so

light summit
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okay thanks

restive condor
hushed yew
restive condor
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Automatically

hushed yew
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thanks @restive condor

iron nightBOT
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Gave +1 Rep to @restive condor (current: #2 - 1369)

viscid trout
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is it possible to do this with Dyno?

restive condor
safe hearth
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What is the setting to turn on so staff members can use the /add function. I turned on everything I can thing of

safe hearth
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I pushed enough buttons. Made it work 😅

marsh orbit
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How do I subscribe for premium. It expired under a different user, and I need to signup on Discord for premium again.

humble sequoiaBOT
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Ticket Tool Premium

You can purchase Ticket Tool Premium here! Buying it on our website allows you to have full control over your subscription:
NewLine Cancel your subscription at any time
NewLine Change your billing interval (yearly/monthly)
NewLine Change your payment method
NewLine Add or remove server slots to your subscription
NewLineEnd Transfer the subscription between servers

Note: This level of control is only available when purchasing the subscription from our website.

You can manage your current subscriptions here, any billing questions or concerns, feel free to create a Billing Ticket via #🎫│make-a-ticket

<:TTWarning:1034178155872784494> Important Notice <:TTWarning:1034178155872784494>

Starting Soon1Soon2 (October 7th, 2024) Ticket Tool Premium pricing will increase to comply with Discord's new Monetization Policy. You can learn more about the upcoming changes [here](#📣│bot-news message)

marsh orbit
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I need to buy via discord, not your site

pseudo ravine
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We recommend purchasing on our website

marsh orbit
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I don't have the ability to do that

pseudo ravine
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May I ask why?

marsh orbit
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Because the company card is added to the discord account, and I don't have access to use the company card on another website just through discord

pseudo ravine
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Do you have the white bot in your server?

marsh orbit
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Ticket tool premium bot

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because that is what we had through the 12th

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Billed under a different user

pseudo ravine
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You'll need to invite the white bot

marsh orbit
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Will we loose all of our configuration?

pseudo ravine
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Nope

marsh orbit
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ok, white bot on server now

pseudo ravine
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Click on its profile > Click on Store

marsh orbit
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Our configuration is gone!

pseudo ravine
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What's the server ID?

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Not an invite, just the server ID

marsh orbit
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970163353542606888

pseudo ravine
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One moment

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Seems like your config is still saved on my end

marsh orbit
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Hmmmm On the dashboard, it doesn't show any of the config

pseudo ravine
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Did you kick the gold bot by chance?

marsh orbit
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Let me check I don't think so, I used /botswitch after buying premium to switch back to the premium bot

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both were there I kicked the white one

pseudo ravine
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Have you bought premium yet?

marsh orbit
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Yes

pseudo ravine
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Please do not kick the white bot then, as the subscription is tied to that bot

marsh orbit
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wait what? I already did

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How was the subscription tied to the premium bot before today and I couldn't do that, and you made me get the white bot

pseudo ravine
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More than likely it's because the subscription was purchased on the gold bot before we made changes regarding subscriptions

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We're trying to move away from Discord subscriptions, and use our website for it

marsh orbit
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So we can't use the premium bot????

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let me check a couple things

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Looks like the config is there

pseudo ravine
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You can, you just can't kick the white bot from your server

marsh orbit
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So we have to keep both bots on the server now. But only the 1 is active, and subscription is under white, we use gold premium. Do I understnd that?

pseudo ravine
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Yep

marsh orbit
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OK. I'm going to try to once again convince my manager in the company to subscribe via the web site, for the year.

pseudo ravine
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Alright

reef notch
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Hey this is a stupid question but uhhh how do u create a ticket?

lapis sand
jade topaz
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@restive condor are u awake

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Is there a way to save a transcript of the ticket or

worldly helm
humble sequoiaBOT
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How do I set a transcript channel?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to grant access to
4. Open the Transcript options menu
5. Using the Transcript Channel selector, pick the channel you want your transcripts to be sent to
6. Save changes

opal terrace
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Hey guys - hopefully a quick question. What do I need to enable for people who create a ticket to be able to rename the ticket using the $rename command?

currently support staff can use the command fine but not users themselves. Can't see any clear documentation on this at the moment

wild spire
opal terrace
iron nightBOT
#

Gave +1 Rep to @wild spire (current: #22 - 280)

jade topaz
worldly helm
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Yes there is, it's a premium only feature tho Premium

jade topaz
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No lifetime option eh

worldly helm
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Sadly, no.

mint river
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Help me pls

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Помогите

worldly helm
mint river
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How can I add a bot so that I can write a complaint on my server?

worldly helm
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What do you mean make a complaint, about what?

mint river
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Я имею ввиду я добавлю этого бота на свой сервер и как его настроить чтобы там были вопросы а пользователь давал ответ.

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Second

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I mean, I will add this bot to my server and how to configure it so that there are questions and the user gives an answer.

worldly helm
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То есть вы имеете в виду бота, который задает вопросы, а участники на них отвечают?

mint river
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Ты русский?

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🙂

mint river
worldly helm
mint river
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Я тоже

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And i

worldly helm
mint river
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Ok, Thanks

ancient crown
#

We have a Discord channel which is posing as a support channel for our firm.

They're stealing information from customers and scamming people for thousands.

The channel is solely ran off the Ticket Tool app and we'd like to request Ticket Tools help to prevent more people from being scammed by revoking the app from the server.

worldly helm
ancient crown
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I don't have an issue with the bot. I'm looking to prevent my clients from being scammed through a server which is using the TicketTool to obtain login details from my clients, allowing them to withdraw thousands from people.

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The server is a fake support server for my company and soley using TicketTool to obtain information from my clients.

worldly helm
violet laurel
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Hello I wanted to ask if the premium version of the bot allows to auto delete tickets that aren't claimed by people
The server (we have premium bot) I currently am in has a system in which people claim the tickets as they are created and wanted to know if it's possible that ticket tool can auto delete the tickets that have not been claimed for a certain time lets say 2 days)

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I wanted to know if this is feature actually exists or not. If yes, then great.

empty parrot
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Hey how can i delete all the tickets once

gilded verge
empty parrot
gilded verge
empty parrot
#

Gna see thx

simple onyx
#

Hi. I seem to be having issues with the Category Closed option. Closed tickets are not ending up on any channel that I assign it to. It just stays on the category where it was opened. I'm not sure if I'm missing anything.

CleanShot_2024-09-13_at_21.02.392x.png
worldly helm
simple onyx
grim ridge
#

السلام عليكم

grim ridge
worldly helm
simple onyx
#

It just doesn't go to the correct category anymore.

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We did switch from category to threaded, and now going back to category.

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Not sure if that has anything to do with it.

worldly helm
simple onyx
iron nightBOT
#

Gave +1 Rep to @worldly helm (current: #28 - 156)

grim ridge
still lavaBOT
#
Dan

يا أخي السلام عليك. لا يمكنك إغلاق التذكرة التي تم إغلاقها بالفعل.

From English (EN) To Arabic (AR)
restive condor
native glade
#

My question is too

When people open a ticket, it ends up at the top for me, but I want to put it in a certain category so that the ticket ends up there

This is what I need for my team support

worldly helm
native glade
#

what am I doing wrong?

It's still not in the category I wanted

IMG_1940.jpg
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@worldly helm

worldly helm
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Make sure to give the bot permission to view the category

native glade
#

Thank you very much, now it works

waxen girder
#

hey I'm a German guy, I want to use your verification bot in a Discord server but unfortunately I don't know how I submitted can you please help me, this message would be translated by Google Translate

humble sequoiaBOT
#
Deutsches Support-Team

Wenn du Hilfe vom Deutschen Support-Team erhalten möchtest gehe in #🎫│make-a-ticket und öffne durch einen Klick auf den :flag_de: Button ein Ticket.

plush sand
#

Is it possible to change name and image of premium bot?

restive condor
humble sequoiaBOT
#
Ticket Tool Custom Avatar

As of now, you are not able to change Ticket Tool's profile picture, nonetheless, our Development Team is working on the release of white labels, this is your own custom bot!

For the time being, you can change the bot's nickname by right-clicking the bot in the user list on your server and clicking Change Nickname

$avatar
plush sand
iron nightBOT
#

Gave +1 Rep to @restive condor (current: #2 - 1370)

sour vault
#

I want to run the ticket on my server

stark runeBOT
#
1. Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

2. Create a Panel

To create a panel we are going to need to head over to the panel configs on the dashboard.
Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and your ready to get started with configuring your panel.
An example of a creating a panel is shown below.

3. Send the Panel to a Channel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard.
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq.
An example of a sending a panel is shown below.

Having a Problem Sending the Panel?
Do $debug in a channel with Ticket Tool and make sure it has all the necessary Discord permissions.

restive condor
#

Let me know if you have any questions PabloTiphat

reef vine
#

Hello, I was wondering if you can make the transcript save automatically, because what I have seen is that I have to click the transcript button automatically and then it will save, but I want it to save everytime a ticket is closed.

restive condor
austere zinc
#

Hi can someone help me make ticket verification TWT

restive condor
austere zinc
#

So like in the ticket I would request that they put their username , picture of their face for proof of age ,and the server name and then I need to figure out how to get them to only be able to access the verification,rules,ticket channels until verified

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If that makes sene-?

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Sense*

restive condor
#

It does

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So you would need to create a ticket panel on the Dashboard and send it your verification/ticket channel

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And then setup the permissions as follow so they can only see the verification channel until they're verified

humble sequoiaBOT
#
Creating a verification system with Ticket Tool <:TicketToolWhite:1073948900056105060>

Using Discord's permission system you can create a setup that allows your team to manually verify new server members while keeping the rest of the server hidden!

Please configure the permissions of your server's channel as depicted below:

Category Permissions
  1. Go to your category permissions, or channel permissions in case they are not synced with the category.
  2. Set the View Channels permission to deny_red for the @everyone role.
  3. Set the View Channels permission to check_green for your @Member or @Verified role.
  4. Repeat this process for all of your server's categories.
Ticket Panel Channel
  1. Set the View Channel permission to check_green for the @everyone role.
  2. (Optional) If you'd like for verified members to not be able to see that ticket channel anymore, set the View Channel permission to deny_red for your @Member or @Verified role.

-# Note: Your staff team will still need to grant a verification role. If you have premium, you can check our Ticket Closed Roles feature

$manualverification
restive condor
#

Let me know if you need help configuring your panel or have any questions PabloTiphat

crimson seal
#

Is this the one that accepts Application System?

worldly helm
austere zinc
#

So I made the ticket pannel

restive condor
#

Perfect, did you send it?

crimson seal
austere zinc
restive condor
#

Unfortunately, I can't configure this for you. Try following the instructions above and let me know if you have any questions

austere zinc
#

Alright

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Ohhh wait nvm I get it now ty

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Thank @restive condor

iron nightBOT
#

Gave +1 Rep to @restive condor (current: #2 - 1372)

strange flower
#

hello - i deleted a panel that had existing tickets open that were linked to that panel - is there anything i can do to transcript those open tickets?

restive condor
strange flower
#

there is no panel anymore - i removed it by accident

restive condor
# strange flower

Alrighty, try using the transcript command followed by your transcript channel please
$transcript #channel

strange flower
iron nightBOT
#

Gave +1 Rep to @restive condor (current: #2 - 1374)

restive condor
#

Glad to hear! PabloTiphat

scarlet ginkgo
#

the server i had my premium bot on got deleted,
can i transfer it to some other server?

humble sequoiaBOT
#

User's issue has been solved in another channel.

sharp nest
#

How do I add the ticket to?

humble sequoiaBOT
#
Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

Create a Panel

To create a panel we are going to need to head over to the Panel Configs Tab on the Dashboard.

Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and you are ready to get started with configuring your panel.
An example of a creating a panel is shown below.

Send the Panel to a Channel

Once the panel has been created, use the blue Send button and select the channel you want the panel to be sent to.

The Panel wasn't send

Use the </debug:1029783024264564765> command to diagnose possible permission issues with the bot.

winter garnet
#

Hey everyone! I want to finish the last touches on the Ticket System on my Discord, but I now had to notice, that only the "close" Button shows up on the Embed. All are enabled though... (Only made 1 Screenshot, because no need for 8)

image.png image.png
#

Any Idea?

pseudo ravine
#

Hey there. The other buttons will appear on the Moderator Message when the ticket is closed (Assuming you have Two Step Ticket enabled)

winter garnet
#

AAAAaahhhhhh! I thought it would be showing up throughout the entire Time!

#

Thanks for the help! ;)

pseudo ravine
#

You're welcome, glad I could help!

somber knot
#

i need help im trying to set it to give me a logging info when a tickets made

humble sequoiaBOT
#
Logging Options

With Ticket Tool, you can customize the behavior the bot takes when logging your tickets! For editing these options follow these steps:

Dashboard ➞ Panel Configs ➞ Logging Options

Logging Channel
Here you will define which channel @humble sequoia will save the Logs in (ticket created/deleted/closed, etc.)

Logs you can save:

➞ Ticket Created ➞ Logs when a ticket is created
➞ Ticket Closed ➞ Logs when a ticket is closed
➞ Ticket Opened ➞ Logs when a ticket is opened
➞ Ticket Renamed ➞ Logs when a ticket is renamed
➞ Ticket Deleted ➞ Logs when a ticket is deleted
➞ Transcript Saved ➞ Logs when a ticket is saved

Select with offswitch (disable) or onswitch (enabled) which logs you would like

Below you can see an example of what the Logging Options will look like:

restive condor
#

Hey there! Dashboard > Panel Configs > Messages > Edit Closed DM

golden meadow
#

First time ticket tool user here. Gave it full permissions to my server and channel access, but whenever I put setup command I get this error. What am I missing??

Screenshot_2024-09-13_at_12.48.07_PM.png
humble sequoiaBOT
#
Pop-up Forms

A Discord Form lets the user answer individual questions in a pop-up Form, which then displays the answers in the ticket message. This can save time if you already know what you want to ask the user.

Setup Forms

Forms can be enabled under Panel Settings > Form Options > Edit Forms Options. In the new pop-up window, you can now enable and edit your own Form.

Form Options

You can add up to 5 questions in the Discord form. This is a Discord limitation. Each question can have a placeholder in the input field, a minimum and maximum input, multi-line, and also the option to have the answer required.

Options

Question Title ➞ Your Question goes here
Question Placeholder ➞ The placeholder text in the input field
Required ➞ If enabled, the user has to answer this question, to submit the form
Multi-Line Input ➞ Allows the user to input multiple lines
Minimum and Maximum Input ➞ Set a minimum and maximum input value for the user

Displaying the Answer

To display the answers from the user, you need to enable Auto display form results on the ticket message as an additional embed

If you don't want a second embed, go into your Panel Configs > Ticket Options > Edit Ticket Message. You use the variable {create.form.x} and replace x with the number of your question. For example, the response to Question 5 can be displayed with {create.form.5}.

restive condor
#

See above please ^

#

We currently don't offer a rating system unfortunately. A workaround would be to direct users to a specific channel (eg. #📈│reviews) for them to rate the ticket

restive condor
golden meadow
restive condor
golden meadow
iron nightBOT
#

Gave +1 Rep to @restive condor (current: #2 - 1377)

worldly helm
#

You can use /close reason

dreamy flax
#

How do I make it so that when someone creates a ticket, they notify the server administration?

humble sequoiaBOT
#
How to automatically ping my support team on a ticket?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to ping your support on
4. Open the Ticket options menu
5. Click on Edit Ticket Message
6. In the Message Content use one of the role mention syntax (**{@Role Name}** / **{Role ID}**)
7. Save changes

Note: For this to work properly, Ticket Tool requires the Mention Everyone permission. Or the role must have the Allow anyone to @mention this role setting enabled onswitch

bronze ibex
#

guys does anyone know how to fix when ticket bot says this : Failed to send: Access Denied (Ticket Tool doesn't have permission to view or send into this channel)

worldly helm
bronze ibex
worldly helm
#

Please make sure the bot still has the permissions, sometimes people change these without you knowing.

bronze ibex
gilded verge
# bronze ibex i did i gave him owner and administration im rly confused

Hi, bot can create server and thus be the owner, may transfer ownership to another bot or user but normal user can't transfer it into any bot so it only means that you added only roles with such names, not permissions

as Lias mentioned, you need to be sure that the bot has required permissions so if the bot doesn't have permissions on a given channel (View Channel, Send Messages, Read Message History), this is why it can't send the panel to your channel

btw, if you invite the bot again (you don't have to kick), it will update the permissions in it's role to default

bronze ibex
worldly helm
#

yes, sorry i forgot to send my message. I already typed it out, but for some reason it didn't send. Sorry!

plush sand
#

Does anybody know when developers will add custom name and image feature for premium bot?

worldly helm
#

Hey there!
Your question confused me a bit, you can already change the name. (even with the normal bot). Look below

humble sequoiaBOT
#
Ticket Tool Custom Avatar

As of now, you are not able to change Ticket Tool's profile picture, nonetheless, our Development Team is working on the release of white labels, this is your own custom bot!

For the time being, you can change the bot's nickname by right-clicking the bot in the user list on your server and clicking Change Nickname

$avatar
wild spire
plush sand
#

Yes I mean to remove ticket tool discord id name

worldly helm
#

ohh okay, sorry!

sterile dew
#

My ticket dashboard is messing up

pseudo ravine
#

Hey there. How is it messing up?

sterile dew
#

nevermind it works now.

#

it was the premium not showing

pseudo ravine
#

Ah, glad it managed to start working again!

proven dove
#

how do i change the Avatar of the bot

humble sequoiaBOT
#
Ticket Tool Custom Avatar

As of now, you are not able to change Ticket Tool's profile picture, nonetheless, our Development Team is working on the release of white labels, this is your own custom bot!

For the time being, you can change the bot's nickname by right-clicking the bot in the user list on your server and clicking Change Nickname

$avatar
proven dove
#

how to edit private thread message

jade topaz
sterile dew
#

What is the "ping command" and what does it do?

#

and is there a way to to make my ticket so when in the ticket for example the staff responds to the user then it pings then deletes the ping?

austere forge
austere forge
junior galleon
#

Hello I need help

humble sequoiaBOT
#

Hello, we would love to help you, but if you don't tell us what you need help with we can't help you :(

long socket
patent marten
#

How to make selection type ticket

IMG_2371.png
ionic yoke
#

I have the bot in a server but i can't seem to see it in dashboard. Can anyone help

humble sequoiaBOT
#
<:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706> Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on AddItemButton1AddItemButton2

First you select a panel. That's the panel this option will open a ticket for. BotOffline DONT select the same panel twice. Each option should have a different Panel BotOffline

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️
  • Panel doesn't send? Make sure you have a valid emoji selected
  • Option doesn't show up? Check if two options have the same panel in the DropDown Editor
$dropdown
austere forge
humble sequoiaBOT
#
Don't see your server in the dashboard?

Try using the Sync Servers button on your top center of the Dashboard page
You will possibly need to relog. Look below to see the steps on how to relog.

If this doesn't work

You should relog from the dashboard, you can do this by clicking here to log out immediately, and then log back in

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using the </permissionlevel:1029797400174399542> command on your Discord Server

If the bot's response is:

- @User is permission level: 0 (User)

You don't have any of the 3 levels required to access the server's dashboard

austere forge
ionic yoke
patent marten
austere forge
humble sequoiaBOT
#
Dashboard Roles

Any role you put there will have full access to the ticket tool dashboard. The server owner and users with admin permissions already have access to the dashboard.
Be careful of which roles to put here

patent marten
worldly helm
patent marten
#

How to update panel

worldly helm
#

Here. If you don‘t want the (edited) message at your panel, click on send, and delete the other panel in the channel

IMG_9835.png
patent marten
#

Ty

worldly helm
#

You‘re welcome 3v_smile
Feel free to reach out again, if you have any more questions🙏

patent marten
#

How to add custom emoji in dropdown i put the id of emoji after adding the emoji to my server

worldly helm
#

Do /id emoji and copy paste the ID into the dashboard

patent marten
#

Ty

wild flame
#

Hi is there a way to show the users name on the ticket thats been created? thanks

austere forge
humble sequoiaBOT
#
Ticket names

The ticket name is the default channel name of all tickets. To edit it, go to your Dashboard > Panel Configs > Ticket. There you can edit the channel name of opened and closed tickets. You can also use variables in there.

Note: This is a premium feature
wild flame
iron nightBOT
#

Gave +1 Rep to @austere forge (current: #9 - 560)

dreamy flax
#

How do I make it so that when someone creates a ticket, they notify the server administration?

humble sequoiaBOT
#
How to automatically ping my support team on a ticket?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to ping your support on
4. Open the Ticket options menu
5. Click on Edit Ticket Message
6. In the Message Content use one of the role mention syntax (**{@Role Name}** / **{Role ID}**)
7. Save changes

Note: For this to work properly, Ticket Tool requires the Mention Everyone permission. Or the role must have the Allow anyone to @mention this role setting enabled onswitch

restive condor
brisk escarp
#

كيف أخلي تكت مفتوح تروح لل كاتاغري إلى أسويهولها هيك

Screenshot_20240914-114452.jpg
lament prairie
dreamy flax
restive condor
patent marten
#

I wrote this variable to show the form after creating ticket but it's not showing

Screenshot_2024-09-14-16-27-39-64_40deb401b9ffe8e1df2f1cc5ba480b12.jpg
brisk escarp
#

@lament prairie

gentle arch
lament prairie
restive condor
gentle arch
#

No it's my server @restive condor

patent marten
steady kelp
#

does the created ticket auto ping the role having perms to the tickets or no

#

is it possible to set that up if no

restive condor
restive condor
humble sequoiaBOT
#
How to automatically ping my support team on a ticket?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to ping your support on
4. Open the Ticket options menu
5. Click on Edit Ticket Message
6. In the Message Content use one of the role mention syntax (**{@Role Name}** / **{Role ID}**)
7. Save changes

Note: For this to work properly, Ticket Tool requires the Mention Everyone permission. Or the role must have the Allow anyone to @mention this role setting enabled onswitch

gentle arch
#

DND ESPORTS OFFICIAL @restive condor

restive condor
patent marten
steady kelp
#

oh ok

restive condor
#

Or you can enable the automatic embed with the form answers from the FORMS section

patent marten
#

Ty buddy

restive condor
brisk escarp
lament prairie
# brisk escarp

حط رابط الرسالة الي فيها الأزرار حقت التكت

image.png
gentle arch
#

Thanks❤ @restive condor

brisk escarp
brisk escarp
lament prairie
brisk escarp
lament prairie
brisk escarp
lament prairie
brisk escarp
#

دقيقا أشوف

brisk escarp
lament prairie
brisk escarp
lament prairie
#

حياك الله

placid basin
quick tinsel
#

Hi where i can report a server that scam people using this bot?

restive condor
restive condor
# placid basin

Hey there! Ticket Tool seems to be missing the MANAGE CHANNELS permission for your tickets category

quick tinsel
tepid sierra
#

need help

#

how do i get roles in opened tickets auto matically?

humble sequoiaBOT
tepid magnet
#

/setup

stark runeBOT
#
1. Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

2. Create a Panel

To create a panel we are going to need to head over to the panel configs on the dashboard.
Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and your ready to get started with configuring your panel.
An example of a creating a panel is shown below.

3. Send the Panel to a Channel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard.
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq.
An example of a sending a panel is shown below.

Having a Problem Sending the Panel?
Do $debug in a channel with Ticket Tool and make sure it has all the necessary Discord permissions.

cyan pasture
#

ich bauch hilfe

humble sequoiaBOT
#
Deutsches Support-Team

Wenn du Hilfe vom Deutschen Support-Team erhalten möchtest gehe in #🎫│make-a-ticket und öffne durch einen Klick auf den :flag_de: Button ein Ticket.

placid basin
placid basin
#

@restive condor

restive condor
tacit venture
#

How do I edit a role so it can reply to tickets but not delete it?

#

I've been messing with the dashboard for a while, couldn't figure it out. So we own CS2 servers, we want our in-game admins to be able to send messages in tickets, close them, but not delete them without our confirmation.

jade topaz
tacit venture
#

that is bad news

restive condor
tacit venture
iron nightBOT
#

Gave +1 Rep to @restive condor (current: #2 - 1379)

pseudo bough
#

.

icy elm
#

Hi

#

I need help with the ticket bot

#

How do i ping a support team role once a ticket was created

humble sequoiaBOT
#
How to automatically ping my support team on a ticket?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to ping your support on
4. Open the Ticket options menu
5. Click on Edit Ticket Message
6. In the Message Content use one of the role mention syntax (**{@Role Name}** / **{Role ID}**)
7. Save changes

Note: For this to work properly, Ticket Tool requires the Mention Everyone permission. Or the role must have the Allow anyone to @mention this role setting enabled onswitch

restive condor
humble sequoiaBOT
#

@pseudo bough

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

proven needle
#

How do I add multiple buttons on one panel like this?

IMG_2217.png
humble sequoiaBOT
#
Multipanels

For more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Panel -> Attached Panels

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

proven needle
supple blaze
#

how do i fix this?

IMG_8779.png
humble sequoiaBOT
#

━━ Cuba bol's inquiry has been moved to a ticket ━━

restive condor
supple blaze
blazing sandal
#

Hi guys how do you create a category for the closed tickets to go in to?

restive condor
# supple blaze 1284461864763261028

Dashboard > Panel Configs > Buttons > Create Ticket Button (For Panel 5 | Scams)

Make sure to select the emoji from the emoji picker on the Dashboard and not your phone

restive condor
supple blaze
restive condor
#

No problem! PabloTiphat

blazing sandal
#

Thank you

blazing sandal
#

However people cant respond to the ticket

#

says message could not be delivered

junior cargo
#

Hi there
Im interest in buying a Premium abo... Is there any Code to safe some money?

icy elm
gilded verge
restive condor
junior cargo
restive condor
#

Glad to hear PabloTiphat

junior cargo
restive condor
#

1 server per subscription, you can transfer it between servers though

junior cargo
#

oh ok
Thats sad to hear:/

golden hemlock
#

Am I able to add a form that people can fill if they open a ticket? Can I have 2 different panels for 2 different forms? How do I do that

humble sequoiaBOT
#
Pop-up Forms

A Discord Form lets the user answer individual questions in a pop-up Form, which then displays the answers in the ticket message. This can save time if you already know what you want to ask the user.

Setup Forms

Forms can be enabled under Panel Settings > Form Options > Edit Forms Options. In the new pop-up window, you can now enable and edit your own Form.

Form Options

You can add up to 5 questions in the Discord form. This is a Discord limitation. Each question can have a placeholder in the input field, a minimum and maximum input, multi-line, and also the option to have the answer required.

Options

Question Title ➞ Your Question goes here
Question Placeholder ➞ The placeholder text in the input field
Required ➞ If enabled, the user has to answer this question, to submit the form
Multi-Line Input ➞ Allows the user to input multiple lines
Minimum and Maximum Input ➞ Set a minimum and maximum input value for the user

Displaying the Answer

To display the answers from the user, you need to enable Auto display form results on the ticket message as an additional embed

If you don't want a second embed, go into your Panel Configs > Ticket Options > Edit Ticket Message. You use the variable {create.form.x} and replace x with the number of your question. For example, the response to Question 5 can be displayed with {create.form.5}.

restive condor
#

Let me know if you have any questions 🙏

golden hemlock
#

Do I need to restart discord

#

And where can I see what features premium offers? I’m sorry for silly questions I’m new to all of this and my mod left

restive condor
restive condor
humble sequoiaBOT
wind salmon
#

Is there a "White Label" Option where you can use your own bot tokens to have more customizability

pseudo ravine
#

Hey there. Unfortunately not yet

wind salmon
#

Word

#

Where do I open a billing support

pseudo ravine
dense fern
#

Nice to meet you. I am a beginner in ticket tools.
I was wondering if it is possible to create a voice channel using the ticket tool?

worldly helm
dense fern
iron nightBOT
#

Gave +1 Rep to @worldly helm (current: #28 - 160)

zinc plover
#

it keeps saying this everytime i press the sync button and it doesnt work

image.png
wet warren
#

How do I do it when someone opens a ticket and I automatically choose it?

pseudo bough
#

Who can help?

worldly helm
worldly helm
pseudo bough
#

Hi

#

Me banned in FNTD

#

And I odk why

humble sequoiaBOT
#
⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

pseudo bough
worldly helm
pseudo bough
#

I can't get a ticket to appeal

#

what should I do?

humble sequoiaBOT
#

⚠️ Please read the messages previously sent by our team ⚠️

pseudo bough
#

...

#

Welp

#

no one will help me

#

ok

worldly helm
#

we cannot help you with your issue. We don‘t know what support you should contact.

wet warren
worldly helm
#

oooh, you want to auto ping your admins?

wet warren
#

Ping?

worldly helm
#

ping/mention

wet warren
#

yy

humble sequoiaBOT
#
How to automatically ping my support team on a ticket?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to ping your support on
4. Open the Ticket options menu
5. Click on Edit Ticket Message
6. In the Message Content use one of the role mention syntax (**{@Role Name}** / **{Role ID}**)
7. Save changes

Note: For this to work properly, Ticket Tool requires the Mention Everyone permission. Or the role must have the Allow anyone to @mention this role setting enabled onswitch

worldly helm
wet warren
worldly helm
wet warren
worldly helm
#

no, big text.

wet warren
#

**

worldly helm
#

not how, why?

wet warren
forest cipher
#

Wsp guys help me join gang

cosmic patio
#

How does TicketTool handle returns abuse?

worldly helm
limber portal
cosmic patio
#

If a user buys premium then returns it over and over

#

Is there any sort of automatic detection for it or do you just hope to catch it manually?

limber portal
#

We don't reveal internal proceedures such as that - but if you have evidence of someone attempting fraud please #🎫│make-a-ticket and let us know

unreal sky
#

hello so everytime someone open a ticket it pings everyone in my server how do i fix that

#

because it isnt there in my panel message for that category and its getting annoying

image.png
worldly helm
unreal sky
#

does same

worldly helm
rapid kernel
#

How do I change from regular bot to Premium Bot ?

humble sequoiaBOT
#
Inviting and Enabling Premium Bot

The first thing you will need to do is invite the premium bot, an invite can be found here

Once the bot is in your server we will head to the dashboard and manage your server. When you are managing your server, you want to head into "Server Configs" then click the drop down menu under "Select the bot you would like to use on this server" then click "Ticket Tool#6207" and then save.

restive condor
rapid kernel
sour vault
#

شباب

#

hi

icy ore
#

I need chat and support arabic

gusty otter
#

How can I do options like this?

Screenshot_-.png Screenshot_-.png
#

@calm tapir

#

I listened that you are a hacker

gusty otter
humble sequoiaBOT
#
<:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706> Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on AddItemButton1AddItemButton2

First you select a panel. That's the panel this option will open a ticket for. BotOffline DONT select the same panel twice. Each option should have a different Panel BotOffline

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️
  • Panel doesn't send? Make sure you have a valid emoji selected
  • Option doesn't show up? Check if two options have the same panel in the DropDown Editor
$dropdown
restive condor
#

Let me know if you have any questions or would like the instructions in Arabic

restive condor
restive condor
lapis sand
humble sequoiaBOT
#

Hello, we would love to help you, but if you don't tell us what you need help with we can't help you :(

lapis sand
restive condor
lapis sand
gloomy isle
#

Does anyone know if the bot has any other prefixes? Or is it just slash commands

worldly helm
gloomy isle
worldly helm
gloomy isle
timber nebula
#

lioiiaoiasisss

#

ssssupport germannnnn

jade topaz
#

Ы

timber nebula
#

hellomamama

#

mamamasupport

#

suppot german

humble sequoiaBOT
#
Deutsches Support-Team

Wenn du Hilfe vom Deutschen Support-Team erhalten möchtest gehe in #🎫│make-a-ticket und öffne durch einen Klick auf den :flag_de: Button ein Ticket.

worldly helm
timber nebula
#

brauche hilfe in call

#

lias

#

du ayri

worldly helm
#

Nein danke, wenn ich beleidigt werde, helfe ich dir NICHT.

mellow sleet
#

How do I select the panel channel?

humble sequoiaBOT
#
Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

Create a Panel

To create a panel we are going to need to head over to the Panel Configs Tab on the Dashboard.

Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and you are ready to get started with configuring your panel.
An example of a creating a panel is shown below.

Send the Panel to a Channel

Once the panel has been created, use the blue Send button and select the channel you want the panel to be sent to.

The Panel wasn't send

Use the </debug:1029783024264564765> command to diagnose possible permission issues with the bot.

mellow sleet
#

thx

#

thanks @pseudo ravine

iron nightBOT
#

Gave +1 Rep to @pseudo ravine (current: #6 - 715)

pseudo ravine
#

You're welcome, glad I could help!

jade topaz
#

why cant anybody talk in the thread

image.png
#

even when its open

restive condor
jade topaz
restive condor
#

From your server

#

Right click on the channel's name > Edit Channel > Permissions

jade topaz
#

do i have to do that with every ticket?

restive condor
#

No

#

Just give the everyone role permission to send messages in threads

#

and it will go work on all threads

jade topaz
#

im confused what do i do

restive condor
#

Threads are created from a channel

#

Right click on the channel

#

Not the thread

jade topaz
#

oh

jade topaz
restive condor
#

You're giving the everyone role permission to send messages in threads, if they don't have access to the thread, they won't be able to send messages in it

jade topaz
restive condor
#

You just ping them

jade topaz
#

it doesnt work

restive condor
#

Are you sure?

jade topaz
#

yes

restive condor
#

That's not a Ticket Tool setting, that's how threads work in general on Discord

#

How are you testing if they have access?

jade topaz
restive condor
#

Are you the server owner?

fathom hearth
#

I’m using the dropdown style for my tickets and when people open tickets they’re not the name I have set on the individual panels it’s just going to ticket-(number)

#

Any way I can fix this?

#

Also is there any way to add an open ticket button to a message already sent into the chat?

ancient latch
#

I made a ticket system through tickettool, but I wanted to create when the user opens the dropdown adn clicks the ticket and the ticket that is made for him will be shown as a 'not seen message by other users' if that makes sense. I wanted to do this because I have a lot of channels, and want the user to go to that specific channel. They said that ticket tool

jade topaz
humble sequoiaBOT
#
Ticket names

The ticket name is the default channel name of all tickets. To edit it, go to your Dashboard > Panel Configs > Ticket. There you can edit the channel name of opened and closed tickets. You can also use variables in there.

Note: This is a premium feature
split root
#

I had a message about going on a fresh service at a lower price?

austere forge
austere forge
austere forge
humble sequoiaBOT
#
**Panel Message**

The panel message is where people react to make a ticket. To customize it head over to your Dashboard --> Panel Configs -> Panel -> Edit Panel Message

austere forge
restive condor
# jade topaz yes i am

Then you should already have access to all threads. If you're not pinged in them, they won't appear on your channel list. You can find them by going into the threads icon in the channel where threads are created from

fathom hearth
honest ridge
#

.

austere forge
fathom hearth
austere forge
fathom hearth
#

Ah okay no worries then

opal skiff
#

Hi, I was banned from Bloxburg months ago because of the money error that happened before Bloxburg was free, and they said they would unban everyone but they never unbanned me 😦

#

what I do?

fervent umbra
#

How do I use ticket tool in my server

humble sequoiaBOT
#

@opal skiff

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

restive condor
stark runeBOT
#
1. Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

2. Create a Panel

To create a panel we are going to need to head over to the panel configs on the dashboard.
Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and your ready to get started with configuring your panel.
An example of a creating a panel is shown below.

3. Send the Panel to a Channel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard.
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq.
An example of a sending a panel is shown below.

Having a Problem Sending the Panel?
Do $debug in a channel with Ticket Tool and make sure it has all the necessary Discord permissions.

opaque schooner
#

Necesito ayuda

#

No me deja generar un ticket para mi compra

restive condor
opaque schooner
#

Si dice que hay más de 500 canales

#

Y no se cómo limpiar

#

No me deja hacer un ticket para reclamar la compra

restive condor
#

Tendrás que pedirle al staff del servidor que elimine canales

opaque schooner
#

Cómo hago eso

restive condor
#

No se, de cualquier manera que puedas. Mencionarlos, enviarles un mensaje...etc

#

Solo ellos pueden eliminar canales

#

O puedes esperarte un rato y volver a intentarlo, a lo mejor han cerrado unos cuantos tickets

opaque schooner
#

Me dijeron que no piden cerrar canales

restive condor
#

Entonces tendrás que esperar, no hay nada que podamos hacer

tight delta
#

how do i setup dropdown menu, it will only let me choose one option

restive condor
tight delta
#

Okay

median adder
#

how do i make it so that only specific roles can create a ticket??

#

and also is it free?

wild spire
#

blacklist the roles u dont want to open tickets if u want it for all panels

or go to create ticket button
disable everyone
enable the roles u do want to be able to open

wild spire
median adder
#

sowhich section do i go to?

wild spire
#

Do u want for all ticket types or only one?

median adder
#

one

#

well two but they both gonna be same role

wild spire
#

go to your dashboard > panel configs > buttons > create ticket

in disabled roles you fill out the everyone role

in allowed roles you fill out the roles u want

median adder
#

THANKS SO MUCH!

wild spire
#

no probs

median adder
#

yayyy

#

did u mean support team only?

9dDFXf3.png
median adder
jade topaz
wild spire
restive condor
median adder
#

this is all i see

48qC5mL.png
wild spire
#

now only ur level 5 role can open that ticket type

median adder
#

so support team only is unchecked

wild spire
#

yes correct

#

support team is the roles u put to handle tickets

#

if u enable it, no one except them can press the button

median adder
#

ok that's confusing bc they put a switch to decide whether or not it does x filter or y filter

wild spire
#

just dont overthink it 😂

median adder
wild spire
#

yes correct

median adder
#

thanks so much

#

take care

wild spire
#

you too

sinful girder
#

I am unable to uncheck this "Attach a private thread to each ticket"
Any ideas why I can't uncheck this?

image.png
gilded verge
runic siren
#

How do you give someone dashboard access who isnt an administator in ur server?

sinful girder
humble sequoiaBOT
#
Dashboard Roles

Any role you put there will have full access to the ticket tool dashboard. The server owner and users with admin permissions already have access to the dashboard.
Be careful of which roles to put here

austere forge
runic siren
#

Thank you so much!

gilded verge
dreamy prism
#

How to make the bot create a ticket?

humble sequoiaBOT
#
Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

Create a Panel

To create a panel we are going to need to head over to the Panel Configs Tab on the Dashboard.

Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and you are ready to get started with configuring your panel.
An example of a creating a panel is shown below.

Send the Panel to a Channel

Once the panel has been created, use the blue Send button and select the channel you want the panel to be sent to.

The Panel wasn't send

Use the </debug:1029783024264564765> command to diagnose possible permission issues with the bot.

wispy wigeon
#

how do it up so tickets go to a specific category instead of the top of the channel lsit?

humble sequoiaBOT
austere forge
wispy wigeon
#

thanks @austere forge

iron nightBOT
#

Gave +1 Rep to @austere forge (current: #9 - 562)

wispy wigeon
#

last thing, how do i make it so instead of saying ticket-001, say ticket and then the user's name

humble sequoiaBOT
#
Ticket names

The ticket name is the default channel name of all tickets. To edit it, go to your Dashboard > Panel Configs > Ticket. There you can edit the channel name of opened and closed tickets. You can also use variables in there.

Note: This is a premium feature
jade topaz
#

what is different between .......

Screenshot_2024-09-16_at_1.37.12_AM.png Screenshot_2024-09-16_at_1.37.37_AM.png
wheat cloud
#

how do i fix this?

IMG_1863.png
austere forge
# jade topaz what is different between .......

Hi there 🙂
1.
This allows you to limit the number of tickets per users you can open on each panel you have.

This is the number of open/closed tickets that can be opened at the same time
You can't reach 500 open/closed tickets because your servers maximum is 500 channels in total (imposed by Discord) and you probably have channels for things other than tickets.

humble sequoiaBOT
#
Invalid Form Body: Invalid emoji

This error indicates you have selected an invalid emoji, i.e. an emoji the bot isn't capable of using, in a button field

Which Emoji?

This depends upon which action the error is appearing, the most common cases are the Create Ticket button or one of your Dropdown emojis. You can visit your Button's List to find all available buttons and find the conflicting one by yourself.

Why doesn't the bot accept it as valid?
  • You selected an emoji that doesn't exist anymore, i.e. that has been deleted
  • You wrote text there, instead of an emoji (or in addition to an emoji)
  • You entered a code for a custom emoji from a server that the bot is not a member of
  • You entered a custom emoji code incorrectly
  • You're on iPhone and entered an emoji using the phone's emoji pad (use the emoji selector in the website instead)
austere forge
jade topaz
jovial island
echo pelican
#

How to unban

onyx pulsar
chilly leaf
chilly leaf
waxen spear
#

Hello ! So, the bot has been offline in my server for a couple of days now and i was wondering if that is a bug or if there is something wrong with the server specifically . If you could help in any way it'd be highly appreciated ! ☆

worldly helm
waxen spear
worldly helm
#

As you can see its online @pseudo glen

Please check if these 2 are the same bots.

waxen spear
worldly helm
waxen spear
#

Alrighty ! Thank you regardless

jade topaz
covert swallow
covert swallow
jade topaz
#

thx @covert swallow

iron nightBOT
#

Gave +1 Rep to @covert swallow (current: #18 - 330)

worldly helm
iron nightBOT
#

Gave +1 Rep to @covert swallow (current: #18 - 331)

vagrant elbow
#

I want dishboard

humble sequoiaBOT
vagrant elbow
austere forge
# vagrant elbow Why

Hi there 🙂
Make sure that the bot has: VIEW CHANNEL SEND MESSAGE and READ MESSAGE HISTORY perms in the channel

unreal pecan
#

Hi guys, is there any way I can rename my tickets

#

like instead of "ticket-001 " can it be "xyz-001"

humble sequoiaBOT
#
Ticket names

The ticket name is the default channel name of all tickets. To edit it, go to your Dashboard > Panel Configs > Ticket. There you can edit the channel name of opened and closed tickets. You can also use variables in there.

Note: This is a premium feature
unreal pecan
iron nightBOT
#

Gave +1 Rep to @humble sequoia (current: #17 - 336)

graceful cliff
#

Как написать в поддержку

still lavaBOT
#
Lias0_0

Эй! В чем, кажется, проблема?

From English (EN) To Russian (RU)
obsidian remnant
#

why cant i have more than 1 dropdown option for my ticket?

image.png
#

:cccccc

obsidian remnant
#

ok i managed to do it

worldly helm
obsidian remnant
#

i just figured out how this shi works

#

i thought i could only have 1 dropdown option PER message

worldly helm
#

lmao!

dawn ember
#

I might be brain farting but can anyone tell me why this would be happening? 😩😂

I’m trying to add the ticket panel into a forum channel and as you can see, I’ve done it before but now it won’t let me.

Is it the emojis in the forum title even tho they’ve been there since the start?

There’s no emojis inside the forms or drop downs apart from where it’s needed.

I’ve also removed the permissions and put them back but still no luck

IMG_6735.png IMG_6736.png
austere forge
dawn ember
austere forge
dawn ember
jade topaz
#

how do i fix this???

Zrzut_ekranu_2024-09-16_154124.png
austere forge
# dawn ember “Donation Panel - Don’t Delete”

alr, for panel number 5 - Element Pack Donation - Don't Delete it seems that the bot can't detect the emoji to use on the dropdown

the easiest way to solve this problem is to use our emoji selector via the Select button just to the right

image.png
jade topaz
#

i was trying to report some hackers in Yielding arts

austere forge
# jade topaz how do i fix this???

Hi there 🙂
Discord has a limit of 500 channels per server.
It appears that server has reached such limit

Please contact server staff for them to clear tickets, in order for new tickets be created

dawn ember
iron nightBOT
#

Gave +1 Rep to @austere forge (current: #9 - 563)

austere forge
#

You're welcome, I'm glad I could help! catlove

jade topaz
#

500 channels?

wild spire
scarlet copper
#

Hello

merry cradle
#

عندي مشكله بالبوت

#

كل ما احذف التكت ما ينحذف

#

احد يساعد

merry cradle
#

اش هالاداره النايمه

lament prairie
lament prairie
merry cradle
#

بعرفش انجليزي انا

merry cradle
lament prairie
lament prairie
merry cradle
#

كذا يطلع يصير فاضي

merry cradle
#

مع اني كتبت امر الحذف

#

المفروض ينحذف

lament prairie
merry cradle
#

ثواني اجرب

#

جربت بالامر

#

نفس المشكله @lament prairie

lament prairie
#

لو ما ضبط جرب
$delete

merry cradle
#

جربت الثنتين

#

اذا بدك تعال شوف بنفسك

lament prairie
merry cradle
#

ماعندي نيترو بيكون طويل

#

@lament prairie

hushed yew
#

Hi I need help

lament prairie
lament prairie
hushed yew
# lament prairie بإيش

مفعل dropdown style و اريد اعطل كم بانل بحيث ما يكدرون يفتحون تكت منهن

humble sequoiaBOT
#
رولات المحظورين

لن يتمكن أي رول تقوم بتعيينه كرول في قائمة المحضورين من استخدام الأوامر أو الرياكشن.

lament prairie
hushed yew
#

لا اريد الكل

lament prairie
hushed yew
midnight bronze
#

please make lifet time subscription

#

@atomic solstice

stiff quail
icy elm
#

Hi

#

I have a question

#

Can u make it so if someone claims ticket noone gets access to ticket except person who made ticket and claimed ticket

restive condor
icy elm
iron nightBOT
#

Gave +1 Rep to @restive condor (current: #2 - 1382)

cerulean bay
#

Where does one choose to enable/disable the close DM to ticket owner? I can only find something in automation, which is turned off, but I'm still getting messages

NM, got after refreshing a few times

icy spruce
#

how do i make it to where it sends a message when a ticket is open

neat tinsel
#

how do i send my dropdown into my channel?

long wolf
#

How does saving images in the transcript work? At times it is inconsistent, saving, and the other times not. Is there a particular... Way it saves?

humble sequoiaBOT
#
<:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706> Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on AddItemButton1AddItemButton2

First you select a panel. That's the panel this option will open a ticket for. BotOffline DONT select the same panel twice. Each option should have a different Panel BotOffline

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️
  • Panel doesn't send? Make sure you have a valid emoji selected
  • Option doesn't show up? Check if two options have the same panel in the DropDown Editor
$dropdown
worldly helm
worldly helm
humble sequoiaBOT
#

━━ CubeOptix's inquiry has been moved to a ticket ━━

coarse helm
#

Any idea why {claim.user} is giving me an # instead of a name?

image.png
austere forge
jade ice
#

what if i purchase premium via ticketool site & my id got termed ?

humble sequoiaBOT
#

━━ User's inquiry has been moved to a ticket ━━

worldly helm
#

Dashboard--> Panel Configs --> Select a valid one.

worldly helm
#

??

#

Any errors...?

lament prairie
long wolf
jade topaz
#

how can i set who can make a ticket

austere forge
jade topaz
iron nightBOT
#

Gave +1 Rep to @austere forge (current: #9 - 566)

austere forge
worldly helm
long wolf
worldly helm
#

hmm okay, im not sure, but maybe they changed the pics in transkript ^rule^. that means, they used to changed the saving transkripts for normal users

long wolf
jade topaz
#

How do you do a ticket

humble sequoiaBOT
#

━━ User's inquiry has been moved to a ticket ━━

rare pine
#

how do i fix this ?

humble sequoiaBOT
#
Invalid Form Body: Invalid emoji

This error indicates you have selected an invalid emoji, i.e. an emoji the bot isn't capable of using, in a button field

Which Emoji?

This depends upon which action the error is appearing, the most common cases are the Create Ticket button or one of your Dropdown emojis. You can visit your Button's List to find all available buttons and find the conflicting one by yourself.

Why doesn't the bot accept it as valid?
  • You selected an emoji that doesn't exist anymore, i.e. that has been deleted
  • You wrote text there, instead of an emoji (or in addition to an emoji)
  • You entered a code for a custom emoji from a server that the bot is not a member of
  • You entered a custom emoji code incorrectly
  • You're on iPhone and entered an emoji using the phone's emoji pad (use the emoji selector in the website instead)
idle flint
rare pine
#

and one more thing, where i can create forms ? do i need premium ?

humble sequoiaBOT
#
Pop-up Forms

A Discord Form lets the user answer individual questions in a pop-up Form, which then displays the answers in the ticket message. This can save time if you already know what you want to ask the user.

Setup Forms

Forms can be enabled under Panel Settings > Form Options > Edit Forms Options. In the new pop-up window, you can now enable and edit your own Form.

Form Options

You can add up to 5 questions in the Discord form. This is a Discord limitation. Each question can have a placeholder in the input field, a minimum and maximum input, multi-line, and also the option to have the answer required.

Options

Question Title ➞ Your Question goes here
Question Placeholder ➞ The placeholder text in the input field
Required ➞ If enabled, the user has to answer this question, to submit the form
Multi-Line Input ➞ Allows the user to input multiple lines
Minimum and Maximum Input ➞ Set a minimum and maximum input value for the user

Displaying the Answer

To display the answers from the user, you need to enable Auto display form results on the ticket message as an additional embed

If you don't want a second embed, go into your Panel Configs > Ticket Options > Edit Ticket Message. You use the variable {create.form.x} and replace x with the number of your question. For example, the response to Question 5 can be displayed with {create.form.5}.

worldly helm
native helm
#

Oie, algum suporte br ?

humble sequoiaBOT
#
Equipa de Apoio Portuguesa

Se você está procurando ajuda, abra um ticket para entrar em contato com a equipe de suporte em português. Vá para #🎫│make-a-ticket e pressione o botão :flag_br:.

rare pine
#

how do i make tickets to generate down there not up above all channels

image.png
#

(like in example)

austere forge
humble sequoiaBOT
vagrant pollen
#

Whys the bot down I can't open tickets

humble sequoiaBOT
#

━━ User's inquiry has been moved to a ticket ━━

dawn galleon
#

how to check close ticket but not my server

austere forge
thin barn
#

Anyway to disable ticket creation message, i got premium but idk how.

thin barn
rare pine
#

how can i make bot to do a @every0ne when ticket opens ?

rain grotto
#

Hello, is there a setting or an existing bot that allows tickets to be closed after 24 hours of inactivity?

dense horizon
#

can we have acess to tickets that we closed but forgot to transcript ?

austere forge
humble sequoiaBOT
#
How to automatically ping my support team on a ticket?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to ping your support on
4. Open the Ticket options menu
5. Click on Edit Ticket Message
6. In the Message Content use one of the role mention syntax (**{@Role Name}** / **{Role ID}**)
7. Save changes

Note: For this to work properly, Ticket Tool requires the Mention Everyone permission. Or the role must have the Allow anyone to @mention this role setting enabled onswitch

austere forge
austere forge
humble sequoiaBOT
#
Automation <:beta1:1022173658610946182><:beta2:1022173656492810340>

With Ticket Tool's automation, you'll be able to customize your ticket system workflow! Using the Automation Editor you can:

  • Chose out of 6 different triggers
  • Set a Message Watcher to wait for a message for a given time, or to wait for the absence of them
  • Add delays on the execution of actions after the trigger or watcher finds a message!
Automation Command

Automations can be stopped, by running the /automation stop command inside the ticket you want it to stop in. Restart it with /automation start You'll also be able to view the current status of the automations with /automation.

__Important Notes__
- Automation is on ALPHA TESTING PHASE, things might work unexpectedly or not at all. 
- Any automation will run for a maximum of 7 days or until the ticket is closed, afterward, it will stop checking
+ You can have 5 automations per panel
$auto
austere forge
dense horizon
#

Hi 🤣 , aiight thx

burnt vault
#

Hello

#

I have a general question , can someone assist me

dark kraken
rare pine
#

how do i permit other ranks to acces tickets ?

humble sequoiaBOT
austere forge
burnt vault
#

And does it get stored somewhere

dark kraken
burnt vault
#

Thanks

#

Wait

#

So EVEN after i delete the msg they still are able to see it?

dark kraken
burnt vault
#

Lol , ok thanks

dark kraken
#

Welcome , Glad I could help . PabloTiphat

limpid gate
#

can someone help me use ticket toool

#

help

humble sequoiaBOT
#

Hello, we would love to help you, but if you don't tell us what you need help with we can't help you :(

split lily
#

guys how to do that when someone creates a ticket
The staff is pinged?

humble sequoiaBOT
#
How to automatically ping my support team on a ticket?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to ping your support on
4. Open the Ticket options menu
5. Click on Edit Ticket Message
6. In the Message Content use one of the role mention syntax (**{@Role Name}** / **{Role ID}**)
7. Save changes

Note: For this to work properly, Ticket Tool requires the Mention Everyone permission. Or the role must have the Allow anyone to @mention this role setting enabled onswitch

restive condor
split lily
#

okay

split lily
restive condor
bronze sundial
#

How do I add transcripts to a channel I forgot to put it on when i setup the bot

humble sequoiaBOT
#
How do I set a transcript channel?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to grant access to
4. Open the Transcript options menu
5. Using the Transcript Channel selector, pick the channel you want your transcripts to be sent to
6. Save changes

thin barn
#

to get sent when someone makes ticket

#

I dont need this

worldly helm
#

Dashboard --> Panel Configs --> Messages --> Ticket Message --> Remove {user}

thin barn
#

tried that mate didnt work

worldly helm
#

Can u please show me your Ticket message on the dashboard

thin barn
worldly helm
#

What if you remove {user} and save settings

thin barn
#

When i remove user value

image.png
worldly helm
#

Either make sure you remove {user} and go to --> Buttons --> Close ticket --> Switch_enabled Show this button.
or it just isnt possible.

thin barn
#

there aint no button in the messagei sent

restive condor
#

Please be nice

worldly helm
#

first of all, there is no need to be disrespectful. I am doing my best to help you, if you arent okay with what i give you, #🎫│make-a-ticket.
And no, i am not blind, that is the whole reason i told u to check your button settings.

dreamy flax
#

Where can I make it possible to insert a picture above the message?

jade topaz
#

how do you add the premium bot after purchasing it on the website?

humble sequoiaBOT
#
Inviting and Enabling Premium Bot

The first thing you will need to do is invite the premium bot, an invite can be found here

Once the bot is in your server we will head to the dashboard and manage your server. When you are managing your server, you want to head into "Server Configs" then click the drop down menu under "Select the bot you would like to use on this server" then click "Ticket Tool#6207" and then save.

restive condor
restive condor
jade topaz
iron nightBOT
#

Gave +1 Rep to @restive condor (current: #2 - 1388)

silver imp
#

Hey i wanted to know if anyone has any idea if we can add two ticket tool bots in one server who then both work seprately

restive condor
silver imp
iron nightBOT
#

Gave +1 Rep to @restive condor (current: #2 - 1389)

dreamy flax
restive condor
#

You can have pictures in your embed messages, yes

dreamy flax
#

When I send a message to my channel about the ticket so that there is still a picture above it, I will insert

#

How do you do that?

restive condor
#

Send the custom command with the image and then your panel message

#

If you do it quick enough, they will be one after the other one

acoustic thistle
#

Este Recruta, estava escrevendo errado e me chamando de beta, só porque eu sou civil por isso tava me chamando de beta e faltando com gramática. NOME DELE: PLIQUEYT2023, está na imagem quando ele tava me chamando de beta e quando faltou com gramática não consegui tirar print a tempo.

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humble sequoiaBOT
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@acoustic thistle

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

pure jasper
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Hey 👋
Can I use premium on multiple servers? Or how many

covert swallow
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Premium is 1 subscription per server

supple veldt
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Hello, I recently got appointed a mod to the Shaga server and their admin just gave me permissions to access TicketTool, but I'm not seeing the Shaga server in my TicketTool dashboard after signing in. I tried signing out and signing back in, but it's still not showing up.

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Can someone help me look into this?

jade topaz
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I need help with creating a ticket tool, I followed all the steps like creating the channels and giving the bot all the permissions but when I try to get on the dashboard to add the ticket 🎟️ I can’t because when I click refresh the ticket to search for servers it says you’re going too fast try again in a few seconds it even said at some point refreshing please wait but it never did anything PLEASE HELP

restive condor
restive condor
humble sequoiaBOT
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Don't see your server in the dashboard?

Try using the Sync Servers button on your top center of the Dashboard page
You will possibly need to relog. Look below to see the steps on how to relog.

If this doesn't work

You should relog from the dashboard, you can do this by clicking here to log out immediately, and then log back in

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using the </permissionlevel:1029797400174399542> command on your Discord Server

If the bot's response is:

- @User is permission level: 0 (User)

You don't have any of the 3 levels required to access the server's dashboard

jade topaz
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So how do I get the levels needed

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Im a mod in my server

supple veldt
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is there some sort of lag?

restive condor
humble sequoiaBOT
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Dashboard Roles

Any role you put there will have full access to the ticket tool dashboard. The server owner and users with admin permissions already have access to the dashboard.
Be careful of which roles to put here

restive condor
supple veldt
restive condor
jade topaz
restive condor
soft wedge
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I really need help setting up the ticket bot.

stark runeBOT
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1. Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

2. Create a Panel

To create a panel we are going to need to head over to the panel configs on the dashboard.
Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and your ready to get started with configuring your panel.
An example of a creating a panel is shown below.

3. Send the Panel to a Channel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard.
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq.
An example of a sending a panel is shown below.

Having a Problem Sending the Panel?
Do $debug in a channel with Ticket Tool and make sure it has all the necessary Discord permissions.

soft wedge
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If anyone could give me a hand setting up for my server I'd appreciate it.

restive condor
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Let me know if you have any questions 🙏

soft wedge
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It's really over complicated for me.

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I'm not seeing any of those things above, either.

chilly kernel
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how do i make it so that only staff can close tickets ??

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figured it out!

supple veldt
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Do I need to be an admin to get access?

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I am a mod, and the server owner showed me this

boreal pier
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Hello! uh @solid stream
So Ticket Tool has been working quite well for us (we've been using it for a few months now)
But for some reason (with no changes made, all of a sudden), regular users can now see tickets that have yet-to-be-created

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so these are our tickets

Screenshot_2024-09-17_at_9.44.22_PM.png
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and they can see from -0853 and 0854 and 0855 etc.

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and they have message perms within them
(they've even formed little societies within them)

solid stream
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There's two big reasons this would have happened.

  1. Someone got access to the dashboard who shouldn't have and changed things
  2. There's another bot in the server changing the permissions of the channels (Check audit logs, usually this is a mee6 issue)
boreal pier
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Gotcha, we'll investigate!

silk ledge
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Sever error.... Can't log in

slate saddle
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Still no update on this crap?

pure hill
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Am I missing something? I have thread tickets enabled. But I'm not getting notified of when someone creates a ticket and it opens a thread? It's just hidden in the channel until I click on it and there's nothing there.

misty root
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You are missing the Send Messages in Threads permission, which is required to open a ticket. Please ask a server administrator to grant this permission to you, and try again.

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what is error

echo yacht
misty root
vagrant pollen
vagrant pollen
pseudo ravine
vagrant pollen
worldly helm
humble sequoiaBOT
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Dashboard Roles

Any role you put there will have full access to the ticket tool dashboard. The server owner and users with admin permissions already have access to the dashboard.
Be careful of which roles to put here

worldly helm
jovial dust
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how the heck am I supposed to put them in all messages it just says question

IMG_4591.png
worldly helm
novel trellis
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HELP me

image.png
novel trellis
humble sequoiaBOT
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Invalid Form Body: Invalid emoji

This error indicates you have selected an invalid emoji, i.e. an emoji the bot isn't capable of using, in a button field

Which Emoji?

This depends upon which action the error is appearing, the most common cases are the Create Ticket button or one of your Dropdown emojis. You can visit your Button's List to find all available buttons and find the conflicting one by yourself.

Why doesn't the bot accept it as valid?
  • You selected an emoji that doesn't exist anymore, i.e. that has been deleted
  • You wrote text there, instead of an emoji (or in addition to an emoji)
  • You entered a code for a custom emoji from a server that the bot is not a member of
  • You entered a custom emoji code incorrectly
  • You're on iPhone and entered an emoji using the phone's emoji pad (use the emoji selector in the website instead)
worldly helm
worldly helm
final arch
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Gm , my members are havig issue creating a ticket pls help

worldly helm
random plume
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how do i make it so when someone makes a ticket i get pinged in the ticket?

humble sequoiaBOT
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How to automatically ping my support team on a ticket?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to ping your support on
4. Open the Ticket options menu
5. Click on Edit Ticket Message
6. In the Message Content use one of the role mention syntax (**{@Role Name}** / **{Role ID}**)
7. Save changes

Note: For this to work properly, Ticket Tool requires the Mention Everyone permission. Or the role must have the Allow anyone to @mention this role setting enabled onswitch

hollow galleon
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hellooo everyone :) Is there an option that automatically deletes a closed ticket after a few days?

random plume
iron nightBOT
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Gave +1 Rep to @humble sequoia (current: #17 - 337)

languid dew
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The ticket tool bot isn't tagging the role after a new channel is created

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May I plz know if there is a way to enable it

languid dew
random plume
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oh

languid dew
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Thank you!

jade topaz
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Guys why every time i try to make a ticket it says channel limit at 500?

austere forge
jade topaz
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Ok ty

misty idol
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Помогите

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Бан на проверке хотя я без читов

near meteor
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i have ticket tool premium but it says i dont have premium

austere forge
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you redeemed 7 day free trial?

turbid surge
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i need support

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the bot has been down in my server for 2 days now and i cannot use the $setup command

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@limber portal @austere forge @echo yacht

solar surge
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Me redeemed chou thunderfist skin trial point to change me in an not sent help please sr.

worldly helm
humble sequoiaBOT
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@solar surge

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

turbid surge
worldly helm
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Please make sure that ticket tool has these following permissions.

image.png
solar surge
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thank you sr. For telling me.

turbid surge
worldly helm
# turbid surge i do.

Can you please try to do the /debug command in that channel?
~Sorry for the late reply

turbid surge
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ok