🆘│community-support

[sweet river]

How can I edit this part?

[restive condor]

Hey there! Click on ''Embed Editor-1'' please

[sweet river]

Ohh i thought it was for premium

Ty

[sweet river]

Wait i think it is actually for premium, I do not think i can edit it?

[restive condor]

You can edit it up to 250 characters

[sweet river]

It's not allowing me type in it at all i think..?

[restive condor]

You can only edit the embed's main field

The rest requires a premium subscription

[sweet river]

Tysm!

[restive condor]

No problem!

[sweet river]

Uhmm, I don't know if im just dumb atp but the variable {create.form.x} is not working for me or im just putting it in the wrong place?

[restive condor]

You must replace 'x' with your question number. For example, to display the answer to question 1, you would need {create.form.1}

[sweet river]

ah alright!

Ty

Why are you sending me random servers in dm's

[worldly helm]

Please don‘t ping for support.

[restive condor]

Feel free to report them in #🎫│make-a-ticket 🛡️

[lament prairie]

يحب ذي ثاني مرة تمنشن بدون سبب ، اكتب مشكلتك وانتظر الرد

[fringe sierra]

someone know how do i ping my stuff when ticket opens

[restive condor]

#🆘│community-support / #🎫│make-a-ticket for support

[humble sequoia]

How to automatically ping my support team on a ticket?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to ping your support on
4. Open the Ticket options menu
5. Click on Edit Ticket Message
6. In the Message Content use one of the role mention syntax (**{@Role Name}** / **{Role ID}**)
7. Save changes

Note: For this to work properly, Ticket Tool requires the Mention Everyone permission. Or the role must have the Allow anyone to @mention this role setting enabled

[austere forge]

Hi there 🙂
follow instruction above ⬆️

[restive condor]

Hey there, are you looking to setup Ticket Tool?

[jade topaz]

@restive condor hi

[stark rune]

1. Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

2. Create a Panel

To create a panel we are going to need to head over to the panel configs on the dashboard.
Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and your ready to get started with configuring your panel.
An example of a creating a panel is shown below.

3. Send the Panel to a Channel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard.
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq.
An example of a sending a panel is shown below.

Having a Problem Sending the Panel?
Do $debug in a channel with Ticket Tool and make sure it has all the necessary Discord permissions.

[restive condor]

There's a setup guide ^

[jade topaz]

How can I make ticket tool auto send a message like

If I type hi can it auto send a message

Like a trigger word or sum

[restive condor]

Hey there! Yes, you can use our Custom Commands feature for that

[humble sequoia]

Custom Commands

Custom Commands are used to send a predefined response to your channels. Commands will only respond if the command itself is used, it will not function if you put the tag into a sentence.

To create commands, go to: Dashboard > Custom Commands > New. After creating and naming one, you can edit the command trigger and behaviors. Tap on the edit message button to edit the response of the command.

[restive condor]

We don't have video instructions at this time. The 3 step guide above with images should be pretty easy to follow 😄

Let me know if you have any questions 🙏

[jade topaz]

Okay thanks man I’ll lyk

[iron night]

Gave +1 Rep to @restive condor (current: #2 - 1342)

[restive condor]

Glad I could help

[jade topaz]

@restive condor hi

[restive condor]

What's wrong?

[jade topaz]

I tried it and it didn’t work

Does it have to be $ in the trigger word

[restive condor]

Correct

Right now it would just trigger with 'cashapp'

[jade topaz]

Okay one sec

[jade topaz]

I tried that

It didn’t work

I got it thank you so much g

[ashen seal]

من فين افعل البوت وخليه يفتح التكت من شات معين

[humble sequoia]

**١- دعوة البوت إلى سيرفرك**

يجب عليك اولاً دعوة البوت إلى سيرفرك من خلال رابط دعوة البوت، بعد ذلك يُمكنك تعديل خصائص البوت عبر لوحة التحكم.

**٢- إنشاء لوحة**

لإنشاء لوحة يجب عليك التوجه إلى لوحة التحكم ، ثم قم بإختيار سيرفرك ، بعد ذلك توجه إلى قسم "Panel Config".

بمُجرد وصولك إلى القسم المذكور أعلاه، يجب عليك الضغط على زر "Create Panel" لإنشاء اللوحة ، ومن ثمها قُم بإدخال اسم اللوحة (يمكنك ملء اي اعدادات اختياريه تريدها).

بعد إدخال اسم اللوحة و ملء الإعدادات ، قُم بالضغط على "Create Panel" لإتمام عملية انشاء اللوحة الخاصة بك بنجاح!

سيتم إرفاق صورة توضيحية لعملية إنشاء اللوحة بالطريقة الصحيحة؛

**٣- إرسال اللوحة إلى روم**

بعد الإنتهاء من عملية إنشاء اللوحة بنجاح ، يجب عليك الآن إرسالها إلى روم بإستخدام زر "Send" على لوحة التحكم بقسم الـ "Panel Config".

بعد الضغط على الزر ، قم بإختيار الروم المفضل لإرسال اللوحة.
بعد إختيار الروم قُم بالضغط على زر "Send" لإتمام عملية إرسال اللوحة!

سيتم إرفاق صورة توضيحية لعملية إرسال اللوحة بالطريقة الصحيحة؛

**هل تواجهك مشكلة أثناء محاولة إرسال اللوحة؟**

قُم بإرسال الامر `/debug" في اي روم يستطيع البوت رؤيته ، ثم تأكد أن البوت لدية جميع الصلاحيات اللازمة لإرسال اللوحة.

[lament prairie]

تفضل شوف الشرح الي فوق ^

[ashen seal]

سويتها قبل ماترسل

هههههههههههههههههههههههههههههههههههههه

[ashen seal]

والله يا جوكر ازعجتك كثير
وشكرا على الرد السريع

[lament prairie]

ولا يهمك يقلبي انا موجود عشان اساعدكم

[ashen seal]

جتني مشكلة ثانية

كيف اغير الرسالة الي داخل المربع والمنشن للشخص

[lament prairie]

اي مربع تقصد؟ صورلي لو تقدر
وبالنسبة للمنشن روح للداشبورد بعدين اختار سيرفرك واتبع الخطوات :
Messages -> Edit Ticket Message -> اكتب {user}
وكذا بيصير منشن للشخص الي فتح التكت

[ashen seal]

الانجليزي اكتب لي اياه على طرف

[lament prairie]

{user}

[ashen seal]

حلو كتبتها

بس واسواها

طيب انا عدلت شي بالبوت

ليش مايغيرها

[lament prairie]

ايش عدلت بالضبط؟

[ashen seal]

برسلك

[ashen seal]

معليييييييييييييييش والله نسيتك

رحت اسولف

[ashen seal]

@lament prairie عندي مشكلة

كيف اضيف اكثر من زر

[worldly helm]

Please don't ping for support!

[ashen seal]

@worldly helm ???

[humble sequoia]

Multipanels

For more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Panel -> Attached Panels

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[lament prairie]

شوف الشرح الي فوق ولو في شي مو فاهمه خبرني

[ashen seal]

اللهم احرق اللغة الانجليزية وكل اللغات وابقي العربية

[lament prairie]

روح للـDashboard اختار سيرفرك واعمل بانل جديد بعدين ارجع للبانل الأساسي وروح لخيار **Panel **بعدين اول خيار الي اسمه Attached Panels (Multi Panels) وضيف البانل الي عملته قبل شوي وكرر الطريقة لكل زر تبغاه

[ashen seal]

انا مسوي ترجمة الله يعافيك

[ashen seal]

يعني خلي الانجليزي عربي

[lament prairie]

الي يريحك حاب تشوف شرحي او تفعل ترجمة وتشوف الي فوق ، الي تفهم عليه اكثر طبقه

[ashen seal]

يلا يلا

[ashen seal]

مو راضي

يطلعلي البانل الاساسي

[lament prairie]

كيف يعني؟

[ashen seal]

عندي الاساسي والزفت الثاني

الثاني ذا يطلعلي البانل الاساسي

والبانل الاساسي يطلعلي البانل الاساسي

[lament prairie]

صورلي لاهنت

[ashen seal]

بحاول

ياخي مو راضي يحفظ الصورة

[ashen seal]

الله يحرق دسكورد المدرسة

[lament prairie]

جرب برنامج تصوير ثاني او من جهاز اخر

[ashen seal]

ياخي بشوف يوتيوب

[pulsar pecan]

السلام عليكم

ليش كل ما اجي ابي اشتري البريميم يطلعلي كذا

[lament prairie]

وعليكم السلام ، تأكدي انك رابطه حسابك حق ابل ببطاقة

[pulsar pecan]

تمام

[stark flint]

Bonjour, je souhaiterais que l'on m'aide a configurer une chose que je n'arrive pas à faire, je m'explique :
Je n'arrive pas à faire en sorte que mes tickets fermé se mettent dans un salon exprès sur mon discord
Pouvez vous m'aider ou c'est pas possible ?

Merci par avance

Hello, I'd like someone to help me configure something I can't do, let me explain:
I can't get my closed tickets to go into a special room on my discord.
Can you help me or is this not possible?

Thank you in advance

[humble sequoia]

User's issue has been solved in another channel.

[random parcel]

Does anyone know how to add custom emojis to the open ticket panel text like what the command is

[random parcel]

do i fr have to open a ticket for such a simple question bro

christ almighty

[stuck mango]

I keep trying to do /setup with the bot and it keeps saying this, please help.

[humble sequoia]

━━ mia's inquiry has been moved to a ticket ━━

━━ Vex's inquiry has been moved to a ticket ━━

[ionic moth]

i have a issue where now my ticket tool is saying its "missing permission" can anybody help please so i dont have to open a ticket

[lunar solar]

Please do /debug

In the same channel

[ionic moth]

it still doesnt work

idk why this is happening

[gilded verge]

that's why you can't see any response

[jade topaz]

Помогите, не работают тикеты

[jade topaz]

System Failure: Unknown Channel

[jade topaz]

@gilded verge

[gilded verge]

1. could you send the screenshot where you can see this error?
2. please show your list with panels you created in the dashboard

[jade topaz]

Секунду

[jade topaz]

Все работало до сегодняшнего дня

[gilded verge]

on your first screenshot we can see that the name of your panel is New Panel (1), could you show where it is in your panels list?

unless you have only 5 panels there... please confirm 🤔

[jade topaz]

Первая

[jade topaz]

Панелей 5

[gilded verge]

i asked for it because if there is a problem with this panel, you can Duplicate it (there is button in the dashboard) and then send the duplicated panel to your discord channel so this should solve the problem

but before that, please run command on your discord channel: /panel 1
this will send the first panel with which the problem is and then please create a ticket to check if any errors occurred^^

[jade topaz]

А можно на русском писать ? Не сильно понимаю английский

[jade topaz]

Пишет что тикет создан, но его нету

[gilded verge]

*я просил об этом, потому что если возникнет проблема с этой панелью, вы можете ее продублировать (есть кнопка на панели управления), а затем отправить продублированную панель на ваш канал Discord, так что это должно решить проблему

но перед этим выполните команду на вашем канале Discord: /panel 1
это отправит первую панель, с которой возникла проблема, а затем создайте тикет, чтобы проверить, не возникли ли какие-либо ошибки^^

[gilded verge]

hmm...

[jade topaz]

Спасибо

Но это не помогло

[gilded verge]

what could it be... 🤔

[jade topaz]

Такая проблема со всеми тикетами и панелями на сервере

[gilded verge]

Думаю, будет лучше, если вы создадите тикет на канале #🎫│make-a-ticket и попросите помощи у сотрудников.

[jade topaz]

Хорошо

[sharp elbow]

america explain

[naive mulch]

i cant edit tickettool panel message i need english user

[worldly helm]

Hey there!
Can you please try the /debug command in that channel?

[humble sequoia]

━━ ! yxchxn's inquiry has been moved to a ticket ━━

[jade topaz]

Не могли бы мне помочь?

Выше

[worldly helm]

Please make sure the bot has all of these permissions!

[sharp elbow]

the bot should have administrator perms but i will check that

[still lava]

Lias0_0

Я разговаривал с другим человеком.

From English (EN) To Russian (RU)

[worldly helm]

^^

[sharp elbow]

the bot has administrator perms so this doesnt seem like a matter of lacking perms lol

[gilded verge]

your server don't have premium so you can't use gold bot

[worldly helm]

That can be the issue aswell... that what i wanted to say after checking the permissions...!

[gilded verge]

and also sorry for interrupting

[worldly helm]

no worries, thank you for helping out ;)

[iron night]

Gave +1 Rep to @gilded verge (current: #11 - 539)

[sharp elbow]

can you tell me exactly when the subscription stopped? or was it cancelled

[worldly helm]

If you aren't sure you can always check on your Dashboard if its still active.

[sharp elbow]

i dont have access to the server i own?

[worldly helm]

That's wierd, please click refresh. --> **If that doesnt work, click Home ** --> --> If it STILL doesnt show up. Log out and log-in again

[sharp elbow]

i was recently transferred ownership in my server, maybe that could be it

[worldly helm]

Yes, that could be the problem.

[gray stratus]

how to open a ticket

[worldly helm]

Hey there!
#🎫│make-a-ticket

[lime jacinth]

?

[worldly helm]

Hey there! Look below!

[humble sequoia]

Invalid Form Body: Invalid emoji

This error indicates you have selected an invalid emoji, i.e. an emoji the bot isn't capable of using, in a button field

Which Emoji?

This depends upon which action the error is appearing, the most common cases are the Create Ticket button or one of your Dropdown emojis. You can visit your Button's List to find all available buttons and find the conflicting one by yourself.

Why doesn't the bot accept it as valid?

• You selected an emoji that doesn't exist anymore, i.e. that has been deleted
• You wrote text there, instead of an emoji (or in addition to an emoji)
• You entered a code for a custom emoji from a server that the bot is not a member of
• You entered a custom emoji code incorrectly
• You're on iPhone and entered an emoji using the phone's emoji pad (use the emoji selector in the website instead)

[boreal girder]

need help pls

[worldly helm]

Hey @boreal girder ! Look above^^

[boreal girder]

but i want it in the embed and no an button

[worldly helm]

Im sorry, but what do you mean?
Can you please explain?

[ashen seal]

@lament prairie

[worldly helm]

Please don't ping for support!

[boreal girder]

i want to ping a channel in embed but then i get this error

[lament prairie]

اكتب مشكلتك وانتظر ، ما يحتاج منشن

[worldly helm]

... Here is how to fix it.

[ashen seal]

يا حي الله من جانا

تذكر مصيبة امس

[ashen seal]

صار زرين بس المشكلة ان كلها نفس الشي ونفس اللون ونفس الايموجي

اذا غيرته يتغير

[lament prairie]

روح للداشبورد واختار البانل الي تبغا تغيره ثم خيار Buttons بعدين Create Ticket وعدل الي تبغاه

[humble sequoia]

https://tickettool.xyz/manage-servers

[boreal girder]

is not my problem

[ashen seal]

نايس يا الانجليزي

[ashen seal]

ادري بس ابي اسوي زرين

مابغا زرين على تكتين

[lament prairie]

تقصد زي كذا بس زرين مو اربعة؟

[ashen seal]

اي اي ابي اربعه

[ashen seal]

الزيادة حلوة

[worldly helm]

Yes it is. The screenshot you send. I just showed you a way to resolve it.

[boreal girder]

the channel ping not work

[worldly helm]

I saw you have the German language role. I am german aswell. Should we talk in german?

[humble sequoia]

Multipanels

For more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Panel -> Attached Panels

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[lament prairie]

شوف الشرح الي فوق ، ولو حاب اكتب لك واحد بالعربي خبرني

[boreal girder]

gerne

[worldly helm]

Kannst du dein problem bitte noch einmal auf deutsch erklären?

[ashen seal]

بحاول افهم

[boreal girder]

Wie im sceeenshot sieht man wie ich den chanel FAQ pinge aber als ich die nachrichjt senden möchte kommt dieser error

[worldly helm]

Bitte gebe dem bot alle diese permissions.

[ashen seal]

في مشكلة

[lament prairie]

الي هي؟

[ashen seal]

مايطلع لي اكثر من تكت

يطلع تكت واحد فقط

[boreal girder]

er hat bereist schon alle berechtigungen zudem hat er noch administrator

[worldly helm]

Bist du dir 100% sicher?

[boreal girder]

ja

[worldly helm]

Bitte gucke nochmal nach.

[boreal girder]

soll ich dir ein bild schicken?

[lament prairie]

اعمل Update او Send

[worldly helm]

Gerne

[ashen seal]

انحلت انحلت
ياخي انا مادري وش فيني اسالك بعدين اجرب وتصير بعدين انت ترسل الطريقة

[boreal girder]

von allen rechten oder von welchen? ich habe ihn eh alle gegeben und wieso sollte ich lügen

du redest mit mir als wäre ich der dümmste mensch auf erden

[lament prairie]

عوافي

[worldly helm]

Soll sich nicht so anhören, tut mir leid. Ich habe aber schonmal erlebt das andere die rechte von dem bot weggenommen haben ohne das andere das wissen.

Bitte öffne ein ticket #🎫│make-a-ticket

[ashen seal]

عندي سؤال
الحين لو عندي اعدادات التكت حقي وبنقل الاعدادات نفسها بسيرفر ثاني
وش الطريقة؟

[vagrant elbow]

كل ما اكتب شي يحذفا ويرسلي كذا في الخاص

[worldly helm]

مرحبًا! قد يكون ذلك بسبب أمر مخصص تم إجراؤه بواسطة الخادم

[humble sequoia]

النسخ الإحتياطي والإستعادة (مالك السيرفر فقط)

تتيح لك ميّزة النسخ الإحتياطي والإستعادة نقل اللوحات والعلامات وجميع الإعدادات إلى سيرفر جديد، حتى لو تم حذف السيرفر الذي تم إنشاء الإعدادات فيه! يتوجّب عليك نسخ المفتاح بأكمله.

أولًا، إنتقل إلى لوحة التحكم ← ثم إعدادات السيرفر ← تحت تكوين النسخ الإحتياطي والإستعادة أضغط على يمكن العثور على الإصدار القديم هنا وقم بإنشاء مفتاح نسخ إحتياطي جديد عن طريق الضغط على الزر الأخضر. الآن، ينبغي إنشاء مفتاح في المربع أعلاه. قد تحتاج إلى تحديث الصفحة لرؤية ذلك. بمجرد حصولك على مفتاح النسخ الاحتياطي، انتقل إلى نفس القسم في إعدادات السيرفر الجديد. إنسخ المفتاح الموجود في الحقل الاستعادة من مفتاح النسخ الاحتياطي. الآن يمكنك اختيار ما تريد نسخه. وأخيرا، إضغط على الزر الأخضر استعادة الإعدادات.

ملاحظات مهمة

- نقترح عليك الإحتفاظ بمفتاح النسخ الإحتياطي هذا في مكان آمن، في حالة حذف السيرفر الخاص بك حتى تتمكن من استعادة إعدادات اللوحة الخاصة بك.
- هذه الميزة متاحة فقط لمالك السيرفر.

$arbackup

[lament prairie]

شوف الشرح الي فوق ^

[frank kettle]

is channel limit an issue with the server or on my end

[worldly helm]

Hello there! Discord has a channel limit of 500 channels and only 50 in one category.

[frank kettle]

its showing me server at channel limit of 500

its not me channel tho

[worldly helm]

Okay, is it your server?

[frank kettle]

no

[worldly helm]

Please tell their staff to delete some tickets, for new tickets to be opened.

[wise thistle]

Hey gyuse quick question with the claim option, is there a way to choose also the category which should the ticket move after claimed ?

[worldly helm]

Hey there!
Yes. Dashboard --> Panel Configs --> Claiming --> Enable claim category

[jade topaz]

hi can you check

[wise thistle]

but u cant choose which category for example if u got a team that it move to the category of the team member

it works only as overflow like if there is 50 tickets in the category then the next category starts

[worldly helm]

You can select multiple categorys.

[jade topaz]

can you check #1282368365461245953

[worldly helm]

No need to crosspost. nor ping reply to me

[jade topaz]

okay mb

[worldly helm]

Please click on Refresh . If that didnt work, click on Home --> . if THAT didnt work please log out and log-in again.

[jade topaz]

k

[wise thistle]

is that a bug then ? i can only select reason and user but not the category

[worldly helm]

I am talking about the dashboard. You can select multiple Claiming categorys.

[wise thistle]

yeah i allready add the category in dashbaord but my question is i cant select when i claim a ticket

[ashen seal]

@lament prairie
كيف حالك
كيف اغير رسالة البداية الي فيها الازرار

[worldly helm]

1: There is no need to ping reply to every message of mine.
2: Thats right, 50 claimed tickets will go in "Ace - TODO" after that category is full they will be send into Adro - TODO ... etc

[worldly helm]

Stop pinging for support!

Ace, i know what you mean, but sadly that isnt possible. Feel free to suggest it in #🤖│bot-spam with s!suggest (suggestion)

[wise thistle]

sorry its something i automatilcy i do, dont meant want to border you,

alllright i will do thanks

[worldly helm]

No worries and no, you didnt bother me!
Glad i could help

[wise thistle]

also anmother question can automation get triggert by other automations ?

s!suggest

[lone condor]

This command cannot be run because some permissions are missing. Suggester needs the following permissions in the #🆘│community-support channel:

Missing Elements

❌ Use External Emojis

How to Fix

In the channel settings for #🆘│community-support, make sure that Suggester has the above permissions allowed.

[ashen seal]

i want support you have a problem?

[wise thistle]

KSA this chanels is allready for support if u type your message someone will answer you

[ashen seal]

what is this

[worldly helm]

I don't, no. But there is no need to PING for support. Just ask and we'll answer you as soon as we can.

[hollow orchid]

how to fix error The application didn't respond

[worldly helm]

Hello! Can you please try doing the /debug command in that channel?

[hollow orchid]

The application did not respond ITS SHOWING THIS.

[worldly helm]

Please make sure the bot has all of these following permissions.

[hollow orchid]

IT HAVE

[ionic ginkgo]

في عرب

[worldly helm]

Can you please send a screenshot of the error?

[ionic ginkgo]

كيف اعمل زي كذا يعني ثلاث خيارات

[worldly helm]

مرحبا! شكرا لك!

[ionic ginkgo]

Hu?

[humble sequoia]

Multipanels

For more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Panel -> Attached Panels

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[late peak]

Hello, for some reason when I want to add a ticket or setup the Ticket Bot, it just says "Application did not respond."

[worldly helm]

^^^^

[worldly helm]

Hello! Please try to do the /debug command in that channel!

[late peak]

Okay!

[ionic ginkgo]

You can mention Arabic soppurt

[late peak]

Sooo I just tried that and It didn't work.

And I used the Debug command.

[worldly helm]

انظر هنا من فضلك @ionic ginkgo

[ionic ginkgo]

اوههه

شكرا لك
Thanks you

[worldly helm]

please make sure the bot has all of these permissions.

[late peak]

Okay, I'll look, thanks!

[iron night]

Gave +1 Rep to @worldly helm (current: #28 - 142)

[worldly helm]

Great
Feel free to reach out again, if you have any more questions / issues 🙏

[late peak]

It worked! Thank you so much!

[flat topaz]

Any way to download all the transcripts that have been created in a batch? Or a script to loop through a .html channel log that could do the same?

[dreamy stump]

Quick question: When u go:
Dashboard > panel configs> select the panel > permissions
ticket owner permissions are what?
The person who made the ticket?

[worldly helm]

Yes!

[jade topaz]

Hey when I go into my transcripts no photos in the chat load up

[worldly helm]

Hey there! Unfortunately, images are only saved in transcripts for premium users.

Once a channel is deleted, so is everything in it, so Discord doesn't store any images.
We store images ourselves for premium users only up to 8MB

[jade topaz]

Помогите

[jade topaz]

@worldly helm

[worldly helm]

1: Don‘t ping for Support.
2: I don‘t know russian

[jade topaz]

Help, the screenshot with the problem is above

[jade topaz]

@restive condor help

[jade topaz]

Will I ever get help?

I thought you worked much faster.

[worldly helm]

I want to sleep. Ping reply to me one more time and you‘re reported.

[jade topaz]

Sleep, I've just been kind of waiting for an answer since 1pm + I submitted a question here even earlier. I thought that support really works faster

[worldly helm]

If no one is answering you, #🎫│make-a-ticket

[jade topaz]

Помогите

[restive condor]

Hey there! A security bot seems to be deleting the ticket channel or removing Ticket Tool from it
You can check which bot that is from your Server Settings > Audit Log

Please whitelist Ticket Tool on that bot

[still lava]

danielvf_

From English (EN) To Russian (RU)

Эй, там! Бот безопасности, похоже, удаляет билетный канал или удаляет из него Ticket Tool
Вы можете проверить, какой бот из вашего Server Settings > Audit Log

Пожалуйста, белишьте список инструментов для билетов на этом боте

From English (EN) To Tatar (TT)

Әй! Куркынычсызлык бот билет каналын бетерә яки аннан билет коралын бетерә кебек
Сез нинди ботны сезнең Server Settings > Audit Logдан тикшерә аласыз

Зинһар, бу боттагы билет коралын ак исемлеккә кертегез

Translation requested by Dan from Flag-Reaction Feature.

[jade topaz]

Thank you, you are the only one who helped me. I am very grateful to you.

[iron night]

Gave +1 Rep to @restive condor (current: #2 - 1346)

[restive condor]

No problem and sorry about the wait 🙏

[signal bane]

Paid my. Bill He754331

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[little sigil]

I've got another question related to the time without answer by the user. Is it possible to set up one specific time and if in that time the user hasn't sent anything, then the ticket is closed instantly?

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[civic thunder]

I accidently had my DMs off in a server so I wasn't getting my transcripts. Is there anywhere I can go to view them or are they pretty much lost for me?

[clever tartan]

when i am on my dashboard in the ticket bot website, i cant open panel configs. i keep clicking the button but nothing shows up

[merry agate]

Dealing with same thing too, all was working fine until it stopped

[pure spade]

Comprei o painel e nada do link chegar oq eu faço

[sharp elbow]

do i have it set up right for if ticket owner creates a ticket and doesn't say anything it closes after 24h of inactivity?

[crystal nova]

why cant i change these

[faint roost]

im so confused idk how to set up a ticket can someone send me a video tutorial the easiest one

[crystal nova]

help me pls

[worldly helm]

Hey there! Thats s premium only Feature

[crystal nova]

im using free trial premium

[worldly helm]

You should be able to edit it then

[crystal nova]

nvm it lets me now

[worldly helm]

Great!

[wise geyser]

А

[worldly helm]

Howdy! Please send a screenshot.

[primal star]

Shot in the dark here;

Been having an issue with TT -

• not synching the tickets to the parent category when a ticket is opened
• Not allowing the slash command "/add" to work

Both the /close, /remove and /delete functionality works, but for some reason /add doesn't? It's been two weeks now and this issue is racking my brain... any ideas by chance? I do have the premium version also, if that makes a difference by any means...

[worldly helm]

1st issue: remember, 1 category can only have 50 channels.

2nd issue: Dashboard --> Command Configs --> /add --> Allowed roles --> select ur wantes ones

[primal star]

Correct, each level has under 20 at any given moment, staff is fairly good about keeping that under control

[worldly helm]

Do you have the premium bot? Can you please show me your category settings?

[primal star]

enabled for all staff roles, is a basic function we wanted them to have

[worldly helm]

Please show me aswell.

[worldly helm]

1: Please don't ping reply to me every message
2: Can you try to add the allowes channels.

[worldly helm]

.

[sand shell]

guys

[primal star]

No, every ticket goes into its mother category, TT does not allow for categories to be placed into this whitelist

[sand shell]

howto add bot in my server

[worldly helm]

...

[humble sequoia]

Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

Create a Panel

To create a panel we are going to need to head over to the Panel Configs Tab on the Dashboard.

Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and you are ready to get started with configuring your panel.
An example of a creating a panel is shown below.

Send the Panel to a Channel

Once the panel has been created, use the blue Send button and select the channel you want the panel to be sent to.

The Panel wasn't send

Use the </debug:1029783024264564765> command to diagnose possible permission issues with the bot.

[worldly helm]

Look above ^^^

[sand shell]

ty

[iron night]

Gave +1 Rep to @worldly helm (current: #28 - 143)

[primal star]

Within the parent category, any ticket if forced Synced adheres to the slash commands, without force syncing every ticket, slash commands vends our "Missing Permissions"

[worldly helm]

That is not what i askes for.
Dashboard > Panel Configs > General

[primal star]

Apologies wasn't clarified

[worldly helm]

nws sorry

please #🎫│make-a-ticket
i'm sorry!

[primal star]

no problem, thank you for trying

[ashen seal]

@lament prairie

في عربي؟

[viscid juniper]

@worldly helm What is the solution?

@limber portal

[torn glade]

Hello everyone can someone help me with my problem please,
Since few days I've got some issues with tickets that have been made on my server. It relates mainly to sorting them. At the beginning all tickets were automatically sorted and put at the bottom of my server but since few days they're randomly on the top. I've searched for similar problems in docs and through support channels but i Still have no clue how to fix this. Could you please give me one or two tips on how to fix that.
Thank you.

[worldly helm]

Please don‘t ping for support!
Make sure the bot has all of these permissions

[viscid juniper]

How do I give these tools?

[worldly helm]

Settings —> Roles —> Ticket tool bot —> Permissions

[lament prairie]

تفضل

[ashen seal]

حيو

ياخي هل لازم على كل زق امنشنه

ياخي مابغا اقدر انسخه

[lament prairie]

وضح؟

[viscid juniper]

Where can I find these tools?

@worldly helm

[worldly helm]

1: I just told you!
2: If you ping me one more time i will report you, i do not want to get pinged fot support.

[gusty sigil]

Unable to send panel

[rugged sky]

Hi

[rugged sky]

How do I make a lot of tickets in the same panel?

[worldly helm]

Try to send it again, if that doesnt work… refresh the page…. Log out and log in again

[gusty sigil]

Dropdown Style feature.

[rugged sky]

I have premium

[worldly helm]

Like this

[worldly helm]

Or like #🎫│make-a-ticket

[rugged sky]

Yeah

[worldly helm]

Look below!

[rugged sky]

Any one

[humble sequoia]

<:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706> Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on

First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

• Panel doesn't send? Make sure you have a valid emoji selected
• Option doesn't show up? Check if two options have the same panel in the DropDown Editor

$dropdown

[worldly helm]

or like this

[humble sequoia]

Multipanels

For more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Panel -> Attached Panels

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

━━ Maf's inquiry has been moved to a ticket ━━

[sharp elbow]

still need help lol

[worldly helm]

You can do multiple things with it. One is if the ticket owner doesnt says anything for X time it will be closed.

[sharp elbow]

did i set it up right for the purpose i want it to

[worldly helm]

Yes

[near geyser]

Hello so I am having a little issue with drop down selection on my ticket panel

I would like to create multiple drop down selections for the same panel but it doesn’t seem to be allowing that?

[worldly helm]

Hello there! Can you please show me a screenshot of what you mean?

[worldly helm]

Yeah.. no this is the wrong server for that!

[jade topaz]

sorry

[worldly helm]

please delete your messages in #💬│general-chat and #💬│gen-chat-multilingual aswell!

[jade topaz]

Hey help. if I use ticket forms and you have to answer different things in this form, how do I see as an owner what the customers have written in there?

[worldly helm]

Hey there!
Dashboard --> Panel Configs --> Forms --> Auto display form results on the Ticket Message as an additional embed.

[near geyser]

When I add a second item I can’t add that item to the PlayStation support panel the first item is on

[worldly helm]

That's right. You have to create an each panel for every dropdown option, for all the different settings.

[near geyser]

So use the multipanel setting and just don’t send the other panels?

[worldly helm]

Multipanel Looks Like #🎫│make-a-ticket. Dropdown looks like this

[granite pendant]

when i try to make a ticket the typinh line is blocked

typing

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[near geyser]

But I need to make separate panels for each drop down option? Sorry, just clarifying

[worldly helm]

Yes, you do.

[worldly helm]

Uhm, yes he is 💀

[noble nacelle]

I've been timed out on a sever for making a ticket and then closing it do to miss click and now I can't text in the server to get it appealed I have a new sheet per server guidelines made but I can't even make a ticket to post it.

[ionic path]

Hey there! We can’t help you here, you’ll have to contact that server’s staff as we aren’t associated with them in any way

[noble nacelle]

Ok thank you and sorry for the inconvenience

[ionic path]

No worries, have a great day!

[noble nacelle]

Take it easy

[rugged sky]

How do I put a category on each ticket?

[humble sequoia]

User's issue has been solved in another channel.

[sonic vector]

new here

i am trying to change pay out schedule

but currently its greyed out

[gilded verge]

the means that your server needs premium to use the feature, but you can change other things there so this one shouldn't be a problem

[jolly tiger]

Failed: Invalid Form Body components[0].components[0].emoji.name[BUTTON_COMPONENT_INVALID_EMOJI]: Invalid emoji

[humble sequoia]

Invalid Form Body: Invalid emoji

This error indicates you have selected an invalid emoji, i.e. an emoji the bot isn't capable of using, in a button field

Which Emoji?

This depends upon which action the error is appearing, the most common cases are the Create Ticket button or one of your Dropdown emojis. You can visit your Button's List to find all available buttons and find the conflicting one by yourself.

Why doesn't the bot accept it as valid?

• You selected an emoji that doesn't exist anymore, i.e. that has been deleted
• You wrote text there, instead of an emoji (or in addition to an emoji)
• You entered a code for a custom emoji from a server that the bot is not a member of
• You entered a custom emoji code incorrectly
• You're on iPhone and entered an emoji using the phone's emoji pad (use the emoji selector in the website instead)

[median mulch]

i

[sonic vector]

thank you

[iron night]

Gave +1 Rep to @gilded verge (current: #11 - 540)

[sonic vector]

I am trying to change the payout date

[gilded verge]

what do you mean?

[sonic vector]

currently MEE6 bot schedule my payout from stripe to my bank account as weekly recurring . I want to change it to monthly

[gilded verge]

this is Ticket Tool bot, you're aware of it, yes?

[sonic vector]

yup but not sure what support to expect

if i am at the wrong server

then i will look for the mee6 support server

no worries

[muted socket]

who can help me in dms

who can help me do this the dropdown style

[gilded verge]

don't ask for help in dm's when you already asked here

[muted socket]

^^

[humble sequoia]

<:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706> Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on

First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

• Panel doesn't send? Make sure you have a valid emoji selected
• Option doesn't show up? Check if two options have the same panel in the DropDown Editor

$dropdown

[muted socket]

i cant do more than 1 panel?

[gilded verge]

please read it carefully

[muted socket]

bro i did not get premuim no reason

[gilded verge]

ekhm... there is mentioned "DONT select the same panel twice. Each option should have a different Panel ", where you can see that you can't have more than one panel?

[muted socket]

ill make a copy?

your a life saver i did it now

how can i use discord emojis on it?

[gilded verge]

you can have even 60 panels if you wish (already tested some time ago :3)
but just remember that in one dropdown you can have max 25 because discord doesn't allow to have more than 25

[humble sequoia]

Mentions

Within all the messages the bot sends (both embeds and text) you can mention either channels, roles, or even users, these mentions will only send a notification to the user if they are used within a text field, e.g: a role mentioned in an embed won't ping at all the users who have that role.

For mentioning a role you can use one out of three options:
{@Role Name} ➞ Which is Case Sensitive.
{RoleID} ➞ Replace RoleId with the Id of the role you are trying to ping.
<@&RoleID> ➞ Discord's native syntax to ping roles.

<#ChannelID> ➞ Mention a channel by its ID.
<@UserID> ➞ Mention a user by its ID.

[gilded verge]

ay nevermind, it's not mentioned about emojis umm i forgot...

but i remember that if you want to get emoji format, just put the \ sign before emoji and send the message, it will show you the format you need to use

[muted socket]

how can i add emojis like this

[gilded verge]

but you should see it 🤔

[muted socket]

a discord emoji

[gilded verge]

oh no, im afraid that im lost now... please wait for someone else or you can ask on #premium-support or create a ticket on #premium-tickets - to ask the Staff directly

[muted socket]

u see in here there are emojis on the side they are discord emojis correct?

[gilded verge]

discord doesn't have it, those emojis are custom so someone added them to their server
which mean of course that you need to upload the emojis to your server so the bot can use them ^^

[muted socket]

ohhh

how can i add custom emojis to it?

[gilded verge]

you just need to upload emojis in your server settings, then use the emoji format and paste to the emoji field

it should look like this...

[gilded verge]

to get the format, refer to

[muted socket]

ok

so i have to add emojis on my discord for it to work?

[gilded verge]

correct

[muted socket]

ok ill get back to u what happens

[gilded verge]

or you can use the discord's default ones ^^

[muted socket]

wait do i copy message

[gilded verge]

hm?

[muted socket]

emojis didnt work it said error

[gilded verge]

please show how you added this emoji to the dropdown

[gilded verge]

format incorrect, put the \ sign before emoji and send the message
example for :
!ElmoFireLord
or for
!PabloTiphat

[muted socket]

??

[gilded verge]

nono, you have to do it on discord, only then put the format into the dropdown

[muted socket]

bro this is confusing

[gilded verge]

let's try again, you have to send the emoji on discord first , just like i did here

[muted socket]

this is not helpful bro

i litch did what u said do / then emoji

[gilded verge]

oh my, i literally forgot.. you can also click on the Select button, then find the star like in the screenshot and you can use emoji you have in your server ^^

[gilded verge]

this is the another way of doing it

[muted socket]

BRO

i dont have that

nvm

i do now

[gilded verge]

btw, after you select your emoji, it will show you the correct format too ^^ - nothing important but you can see the correct one

ah! found it, here you have how to get emoji format: https://cdn.discordapp.com/attachments/776680605517742090/972215496726446201/2022-05-06_21-15-34.mp4

[muted socket]

AYE W YOUR SO MUCH HELP WERE IS VOUCH CHANNEL?

u deserve promotion fr

anyways how can i make a role with a name but on member list it says online?

[gilded verge]

there is reputation system so like when you'll say thank you @usermention or you use reply function (with ping enabled) and there say thank you, it will work too ^^

[glass yew]

how do u delte transcripts from dms ?

[muted socket]

thanks @gilded verge

[iron night]

Gave +1 Rep to @gilded verge (current: #11 - 541)

[glass yew]

when they get sent to u

[glass yew]

do u know how to delete trans scripts out your dms ?

so u cant see it / old ones

[gilded verge]

Please turn off reply-ping and do not reply to the message that wasn't for you. You just need to wait for help.

[restive condor]

Hey there! You can use the $deletedm command followed by the message link of the transcript you'd like to delete in your DMs

[gilded verge]

Hey Dan, could you take question? Im unsure...

[glass yew]

thank you

[iron night]

Gave +1 Rep to @restive condor (current: #2 - 1347)

[restive condor]

Hey, so you give them the role but they're not displayed separetly from other online members?

[muted socket]

its fine i did it

[solemn zinc]

is premium for every server possible?

[restive condor]

Hey there. You would need one subscription per server

[distant minnow]

how to make ticket bot to ping a specifc role?

[humble sequoia]

How to automatically ping my support team on a ticket?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to ping your support on
4. Open the Ticket options menu
5. Click on Edit Ticket Message
6. In the Message Content use one of the role mention syntax (**{@Role Name}** / **{Role ID}**)
7. Save changes

Note: For this to work properly, Ticket Tool requires the Mention Everyone permission. Or the role must have the Allow anyone to @mention this role setting enabled

[worldly helm]

Hey there! Look above ^^

[distant minnow]

ty

[limpid snow]

I have a little question

I added the ticket bot on my server, but when my friend wants to add a picture into the ticket, it doesnt functionated

does anyone have a solution ?

[muted socket]

yo

[restive condor]

Hey there! Dashboard > Panel Configs > Permissions > Ticket Owner Permissions - Edit Opened > ATTACH FILES

[limpid snow]

thank you

[muted socket]

yo i need help again someone on my server made a ticket and they dm me bc they cant do it @gilded verge

[restive condor]

Hey there! It's currently not possible to do time limits/cooldowns.
You can only limit how many tickets can be opened at once per user

[limpid snow]

And how can I do it that the name of the ticket it is instantly the name of the user, qho did the ticket ?

[restive condor]

Custom ticket names are a premium feature unfortunately

[humble sequoia]

Ticket names

The ticket name is the default channel name of all tickets. To edit it, go to your Dashboard > Panel Configs > Ticket. There you can edit the channel name of opened and closed tickets. You can also use variables in there.

Note: This is a premium feature

[limpid snow]

Okay ty

[restive condor]

Hey there! Please don't ping for support.

Can I get your server name or ID

[muted socket]

its in my bio

[restive condor]

That's not the server name nor its ID

I just need one of those two, not an invite. Please 🙏

[muted socket]

escrow my server name

server id is 1282426963168067751

[restive condor]

Dashboard > Panel Configs > Buttons > Create Ticket Button > Please disable Support Team Only

[muted socket]

done

[restive condor]

Lovely, it should work now

[muted socket]

it stills says i dont have permission

[restive condor]

Make sure you disabled it for the correct panel(s)

[muted socket]

i did

i still cant i disabled evrything

[restive condor]

Panels 2,4,5,6,7 and 8 still have it enabled

[muted socket]

i disabled now?

its all disabled?

[eager vapor]

How can I mention roles or a certain role when someone opens a ticket?

I forgot sorry

[restive condor]

Nope, use the panel dropdown at the top to change in between panels

[restive condor]

Hey there! See below please

[muted socket]

i use all what

[humble sequoia]

How to automatically ping my support team on a ticket?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to ping your support on
4. Open the Ticket options menu
5. Click on Edit Ticket Message
6. In the Message Content use one of the role mention syntax (**{@Role Name}** / **{Role ID}**)
7. Save changes

Note: For this to work properly, Ticket Tool requires the Mention Everyone permission. Or the role must have the Allow anyone to @mention this role setting enabled

[muted socket]

i can screenshare too u

[restive condor]

Make sure you saved

[muted socket]

i have? i can send screenshots

i did it

WAIT how was u able to see my account?

[restive condor]

I'm staff 😄

[iron hamlet]

السلام عليكم ورحمه الله وبركاته

محتاج حد يساعدني اظبط البوت

[humble sequoia]

مرحبًا, نحن يسعدنا أن نقدم لك المساعدة، لكن اذا لم تخبرنا بما تحتاج مساعده فيه فلن نتمكن من مساعدتك :(

**١- دعوة البوت إلى سيرفرك**

يجب عليك اولاً دعوة البوت إلى سيرفرك من خلال رابط دعوة البوت، بعد ذلك يُمكنك تعديل خصائص البوت عبر لوحة التحكم.

**٢- إنشاء لوحة**

لإنشاء لوحة يجب عليك التوجه إلى لوحة التحكم ، ثم قم بإختيار سيرفرك ، بعد ذلك توجه إلى قسم "Panel Config".

بمُجرد وصولك إلى القسم المذكور أعلاه، يجب عليك الضغط على زر "Create Panel" لإنشاء اللوحة ، ومن ثمها قُم بإدخال اسم اللوحة (يمكنك ملء اي اعدادات اختياريه تريدها).

بعد إدخال اسم اللوحة و ملء الإعدادات ، قُم بالضغط على "Create Panel" لإتمام عملية انشاء اللوحة الخاصة بك بنجاح!

سيتم إرفاق صورة توضيحية لعملية إنشاء اللوحة بالطريقة الصحيحة؛

**٣- إرسال اللوحة إلى روم**

بعد الإنتهاء من عملية إنشاء اللوحة بنجاح ، يجب عليك الآن إرسالها إلى روم بإستخدام زر "Send" على لوحة التحكم بقسم الـ "Panel Config".

بعد الضغط على الزر ، قم بإختيار الروم المفضل لإرسال اللوحة.
بعد إختيار الروم قُم بالضغط على زر "Send" لإتمام عملية إرسال اللوحة!

سيتم إرفاق صورة توضيحية لعملية إرسال اللوحة بالطريقة الصحيحة؛

**هل تواجهك مشكلة أثناء محاولة إرسال اللوحة؟**

قُم بإرسال الامر `/debug" في اي روم يستطيع البوت رؤيته ، ثم تأكد أن البوت لدية جميع الصلاحيات اللازمة لإرسال اللوحة.

[lament prairie]

وعليكم السلام ورحمة الله وبركاته ، شيك الشرح الي فوق ^

[balmy beacon]

السلام عليكم عندما اريد اند اعمل send للتكت يطلع لي دي الرسالة

[lament prairie]

وعليكم السلام ، البوت ما عنده صلاحية View Channel و Send Messages بالروم الي تحاول ترسل فيه البانل

[balmy beacon]

اوكي دقيقة اشوف

عاطيه كل الصلاحيات فكل دول

[lament prairie]

صلاحيات البوت بإعدادات الروم من الديسكورد يقلبي

[balmy beacon]

خلاص عملته شكرا برو شكرا @lament prairie

[lament prairie]

حياك الله

[eager vapor]

I asked the guy who opened the ticket if he had to answer a form when he created the ticket,he said no,I done the form thing as well

[iron hamlet]

انا عامله بس يعني عايز لما حد يجي يفتح تكت مثلا يظهر له خيرات كذا تكت علي حسب طلبه

@lament prairie موجود ؟

[humble sequoia]

<:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706> قائمة الخيارات / Drop-down

تحل قائمة الخيارات محل الأزرار الموجودة في رسالة لوحة التذاكر الخاصة بك وتستخدم القائمة مع جميع اللوحات الخاصة بك. لإعداد هذا، توجّه الى إعدادات اللوحة، وحدد لوحة التذاكر الرئيسية.

<:Numbericons1:1018864164032225340> تمكين نمط الخيارات

أولًا، عليك تفعيل نمط الخيارات. وبعدها يجب عليك إضافة عناصر في محرّر الخيارات. الآن يمكنك البدء بتعديل الخيارات الخاصة بك!

<:Numbericons2:1018864168041971712> محرر الخيارات

كل سطر في محرر الخيارات يمثّل سطر من قائمة الخيارات على الدسكورد. يمكنك إضافة المزيد من الخيارات، بواسطة الضغط على

أولًا، عليك إختيار لوحة تذاكر. هذه هي اللوحة التي سيفتح لها هذا الخيار تذكرة.
لا تقم بتحديد نفس اللوحة مرتين. يجب أن يكون لكل خيار لوحة مختلفة

وبعد ذلك يمكنك وضع عرض. هذا هو عنوان هذا الخيار وسيظهر في قائمة الخيارات. يمكن تعيين الوصف مباشرة بعد ذلك، والذي سيكون أسفل العنوان باللون الرمادي.

بالإضافة إلى ذلك، يمكنك تحديد رمز تعبيري (إيموجي) سيتم عرضه أمام كل خيار. يمكنك إما إدخال معرف الرمز التعبيري يدويًا أو تحديده في أداة التحديد.

المشاكل الشائعة ⚠️

• اللوحة لا تعمل؟ تأكد أنك قمت بإدخال رمز تعبيري صحيح.
• الخيار لا يظهر؟ تحقق مما إذا كان هناك خياران لهما نفس اللوحة في محرر الخيارات.

$ardropdown

[lament prairie]

شيك الشرح الي فوق ^

لكن لازم تعمل اكثر من بانل وتضيفه عشان كل بانل يعتبر زر

[iron hamlet]

هل فيه لغه عربيه في الموقع ؟

[lament prairie]

لا ، تقدر تستخدم ترجمة او تسأل هنا

[iron hamlet]

هنا صح؟

[lament prairie]

صحيح

[iron hamlet]

.

[iron hamlet]

ليه بيرسل الرساله دي مع اني معطي للبوت كل حاجه

[dark agate]

How do i make a Ticket tool panel like this?

[iron hamlet]

يرسل دي في الروم

[lament prairie]

اعطيه صلاحية View Channel و صلاحية Send Messages من اعدادات الروم

[lament prairie]

في خطأ بالإيموجي الي مخليه

[iron hamlet]

رتبته ولا هوا نفسه

امسح الرساله القديمه طيب ؟

[lament prairie]

مو مهم ، الي تبغاه

[lament prairie]

اي رسالة؟

[iron hamlet]

يعني امسح الرساله الموجوده الان وأرسل غيرها

[lament prairie]

بدك تمسحها وترجع ترسلها او تعمل لها update عادي بالحالتين

[humble sequoia]

<:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706> Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on

First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

• Panel doesn't send? Make sure you have a valid emoji selected
• Option doesn't show up? Check if two options have the same panel in the DropDown Editor

$dropdown

[lament prairie]

Hey there! see above ^

[iron hamlet]

المشكله اني معطي البوت رتبه فيها كل شئ وعامل كل حاجه وبردو بيديني الرساله دي

[lament prairie]

من اعدادات الروم برضو يقلبي مو بس من اعدادات السيرفر

[iron hamlet]

يب

[lament prairie]

ايش الرسالة الي تطلع لك صورلياها مرة ثانية لاهنت

[dark agate]

Thanks

[iron night]

Gave +1 Rep to @lament prairie (current: #68 - 21)

[iron hamlet]

.

[iron hamlet]

.

[iron hamlet]

دول

[humble sequoia]

Invalid Form Body: Invalid emoji

This error indicates you have selected an invalid emoji, i.e. an emoji the bot isn't capable of using, in a button field

Which Emoji?

This depends upon which action the error is appearing, the most common cases are the Create Ticket button or one of your Dropdown emojis. You can visit your Button's List to find all available buttons and find the conflicting one by yourself.

Why doesn't the bot accept it as valid?

• You selected an emoji that doesn't exist anymore, i.e. that has been deleted
• You wrote text there, instead of an emoji (or in addition to an emoji)
• You entered a code for a custom emoji from a server that the bot is not a member of
• You entered a custom emoji code incorrectly
• You're on iPhone and entered an emoji using the phone's emoji pad (use the emoji selector in the website instead)

[lament prairie]

بالنسبة للمشكلة هذي شوف الشرح الي فوق

[iron hamlet]

ده

مفيش شرح عربي ؟

[lament prairie]

وهذي روح لإعدادات الروم الي بدك ترسل فيه الرسالة بعدين permissions وضيف البوت او الرتبة حقته واعطيه برمشن View Channel و Send Messages

[lament prairie]

اي ، لا مافي للأسف

[iron hamlet]

معطيه

[lament prairie]

لو اعطيته من الرتبة جرب ضيف البوت ولو البوت جرب العكس

لو حتى هذا الحل ما ضبط روح لإعدادات السيرفر بعدين Roles وابحث عن رتبة البوت واعطيه ادمنستريتور

[iron hamlet]

اخيرا ظبط

الغلطه كانت من عندي.

لما اجي اظبط فيه حاجه اعمل تحديث صح ؟

[lament prairie]

لو تقصد لرسالة البوت تقدر تعمل لها تحديث او ترسل لها مرة ثانية عادي

[eager vapor]

Anybody can help me?

I done the form thing but it won’t work

[iron hamlet]

تمام شكرا

[worldly helm]

Enable the form

Dashboard—> Panel Configs —> forms —> Enable Form

[iron hamlet]

ازاي اخلي البوت اول ما التكت يتفتح يمنشن رتبه

وكمان ما ينفع ليه أضيف كذا خيرا

[eager vapor]

Okay thx,but then this happens when I try to open a ticket

[worldly helm]

You are opening tickets too fast. Wait a few seconds

[eager vapor]

It doesn’t happen with the other option tho?

[worldly helm]

as it says, just wait a biz

Bit*

[eager vapor]

K thx

[iron night]

Gave +1 Rep to @worldly helm (current: #28 - 146)

[iron hamlet]

شوف

الان لما اجي اعمل كذا خيرا ما اعرف

لازم اختار شئ ثاني

بس انا عايزه يكون في نفس الرساله البوع

[lament prairie]

وضح اكثر

[iron hamlet]

البوت

يعني مثلا شوف

[lament prairie]

شو فيه؟

[iron hamlet]

في بانل مش باين في الثانيه

الي هوا اسمه دعم فني

انا عايز كل الخيرات تكون في. رساله واحده

مش خيار واحد

[lament prairie]

روح للبانل الثاني وبعدين خيار dropdown وضيف الزر

[iron hamlet]

ما انا مش عايز بانل ثانيه

[lament prairie]

ضيف البانل الأول مع الثاني

[iron hamlet]

تمام

[iron hamlet]

طيب ازاي اخليه يمنشن رول ؟

[lament prairie]

روح للداشبورد بعدين **Messages **ثم Edit Ticket Message واكتب {ID} استبدل كلمة ID بإيدي الرتبة
او {@اسم الرتبة}

[silk roost]

Did you ever have any luck with this?

[thick roost]

مين يقدر يساعدني أضيف بوت النكت

التكت *

[silk roost]

Has anyone ever had luck with Zapier integration? The idea being the trigger is a form submission in a website and the action is a ticket being created in discord with the form details?

[pseudo ravine]

Hey there. Unfortunately Ticket Tool does not provide an integration for Zapier

[glossy onyx]

Hey, I was wondering if it's possible to automatically post a separate message after creating a ticket

i.e.: ticket gets created, I have 1 message being sent (on how to verify), and then I want a second message be sent

couldnt find the 2nd message part 😅

[pseudo ravine]

Hey there. You can go to the Dashboard > Messages > Edit Ticket Message > Add Embed

[silk roost]

Big sad. I do an Ark server where we have an admin shop.

Im building a website for admin shop orders and was hoping upon submission of the order, i could have a ticket automatically created with the order details.

If not Zapier, any other way to possibly achieve something like that?

[glossy onyx]

oh that's weird, I had to refresh that page for the green button to show up. I knew it was there somewhere, I just couldnt find it 😭

thank you, just needed to know I'm in the right place to find it 🤣

[pseudo ravine]

Unfortunately not

[pseudo ravine]

You're welcome, glad I could help!

[silk roost]

Welp, worth a try! Thanks for the info.

[iron night]

Gave +1 Rep to @pseudo ravine (current: #6 - 704)

[pseudo ravine]

You're welcome, glad I could help!

[glossy onyx]

oh, forgot to tag for the internet points, thanks

[iron night]

Gave +1 Rep to @pseudo ravine (current: #6 - 705)

[pseudo ravine]

[ivory edge]

The premium bot is not working. I try and close a ticket and it doesn't close.

[half nest]

hello... since yesterday, once i close a ticket, the ticket owner still sees the channels...

the bot has the :

manage channels, manage permissions & view channels in the category permissions

which i don't understand.

[echo yacht]

Make sure any of the roles the ticket owner has don't override those channel permissions.

Also, changes will apply no new tickets created, not previous ones

[half nest]

normally it doesn’t :/

[half nest]

it didn’t work in both ways sadly 🥹

[echo yacht]

Can i have the name of the server?

[half nest]

just the name or its id ?

[echo yacht]

Fabio's Corner, right?

[half nest]

yup

[echo yacht]

I'll move you into a ticket.

[half nest]

np! ty

[iron night]

Gave +1 Rep to @echo yacht (current: #37 - 97)

[pseudo ravine]

Do you need any support regarding the Ticket Tool Discord bot?

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[inner hazel]

Please help someone, I didn't do anything illegal and didn't duplicate units with bugs, but when I log into the game, I get an inscription:
"You were kicked out of this experience: you
are banned from this game. File an appeal on the discord server."
I like this game and I'm very sad that I can't get my account back, I've done a lot of things.
How and where should I file an appeal?

[humble sequoia]

@inner hazel

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[tender haven]

السلام عليكم في حد يساعدني

Hi arbic support pls

[humble sequoia]

فريق الدعم الفني العربي

عميلنا العزيز ان كنت تبحث عن مساعدة يرجى فتح تكت خاص بفريق الدعم الفني العربي
اذهب الى#🎫│make-a-ticket
ثم قم بلضغط على الايموجي الاتي (🇯🇴)

[worldly helm]

^^^

[tender haven]

عربي؟

@worldly helm come #1283003918900793445

[worldly helm]

I don‘t have access to tickets.

[tender haven]

Wow no

[tender haven]

Arabic?

[worldly helm]

nope

[tender haven]

ok Come Private

[tender haven]

@worldly helm

[worldly helm]

Nope, i don‘t accept random dms. Don‘t ping me

[tender haven]

Not random

Pls pls come

[worldly helm]

no.

[tender haven]

Why pro

Fast

[viscid juniper]

I want a video explaining how the tools are

[worldly helm]

Hey!
What do you mean "tools"

[alpine reef]

Please help me,I only used Auto Clicker on Anime Defenders and when i woke up i got A Text saying that "You were banned by the Creator" and then #### a lot of hastags I don't know why 😭😭😭

[humble sequoia]

@alpine reef

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[viscid juniper]

Same as the one in the picture, where can I find it?

[worldly helm]

A quick guide, pretty easy. And sorry! I‘m on phone

Role permissions ^^

Channel perms^^

[viscid juniper]

It doesn't work

[high tundra]

hello if i buy ticket tool prémium in my discord server how i activate the premium version ?

[humble sequoia]

Ticket Tool Invite & Support

Ticket Tool - Support Server
Ticket Tool - Bot Invite

[worldly helm]

show me please

[viscid juniper]

I did everything but the bot refused to send tickets

[worldly helm]

please show me the channel settings

[viscid juniper]

good

@worldly helm

[worldly helm]

Click ✅ for those ones u need

[worldly helm]

Open a ticket please

[humble sequoia]

فريق الدعم الفني العربي

عميلنا العزيز ان كنت تبحث عن مساعدة يرجى فتح تكت خاص بفريق الدعم الفني العربي
اذهب الى#🎫│make-a-ticket
ثم قم بلضغط على الايموجي الاتي (🇯🇴)

[lament prairie]

روح لإعدادات الروم بعدين permissions وضيف البوت او رتبته وفعل له برمشن View Channel و Send Messages

[rustic iris]

I cannot seem to get the claim ticket button to show on my opened tickets, any suggestions?

[viscid juniper]

نفس شي

[lament prairie]

تقدر تصورلي وانت تدخل اعدادات الروم بعدين تروح لصلاحية البوت؟

[pale blade]

Hello everyone,
Is it possible to set a panel so that only a specific role can open a ticket in the category?

[austere forge]

Hi there 🙂
Go into Dashboard > Panel Configs > Buttons > Create Ticket > Allowed Roles

[pale blade]

Thank you very much!
I knew it was somewhere... but I couldn't find it and I wasn't sure anymore XD

[iron night]

Gave +1 Rep to @austere forge (current: #9 - 551)

[austere forge]

You're welcome, I'm glad I could help!

[viscid juniper]

اي

Failed: Invalid Form Body components[0].components[0].options[0].emoji.name[BUTTON_COMPONENT_INVALID_EMOJI]: Invalid emoji components[0].components[0].options[1].emoji.name[BUTTON_COMPONENT_INVALID_EMOJI]: Invalid emoji

[viscid juniper]

هذي رساله الي تجي

[lament prairie]

في خطأ بأحد الإيموجيات

[humble sequoia]

Invalid Form Body: Invalid emoji

This error indicates you have selected an invalid emoji, i.e. an emoji the bot isn't capable of using, in a button field

Which Emoji?

This depends upon which action the error is appearing, the most common cases are the Create Ticket button or one of your Dropdown emojis. You can visit your Button's List to find all available buttons and find the conflicting one by yourself.

Why doesn't the bot accept it as valid?

• You selected an emoji that doesn't exist anymore, i.e. that has been deleted
• You wrote text there, instead of an emoji (or in addition to an emoji)
• You entered a code for a custom emoji from a server that the bot is not a member of
• You entered a custom emoji code incorrectly
• You're on iPhone and entered an emoji using the phone's emoji pad (use the emoji selector in the website instead)

[lament prairie]

كحل اخير روح لإعدادات السيرفر بعدين Roles واختار Ticket Tool ثم permissions وفعل له اخر خيار (ادمنستريتور)

[pale blade]

Is this config correct?

i want that only this role is allowed to open a ticket, my self can open a ticket anyways... i think xd

[austere forge]

correct, users with the clan representative role will be able to create a ticket 👍

[pale blade]

Okay perfect!
Thanks very much c:

Thanks @austere forge

[iron night]

Gave +1 Rep to @austere forge (current: #9 - 552)

[pale blade]

REEEEEEEEEEEEP xD

[viscid juniper]

ضبط

[chrome mortar]

why cannot i Transcript messege?

@austere forge

[worldly helm]

Make sure you set it up for every of your panels

[chrome mortar]

Thanks

[vagrant elbow]

ايش وضعه ذا كل ما ارسل رسالة يرسلي كذا خاص

[worldly helm]

مرحبًا! قد تكون هذه المشكلة ناجمة عن أمر مخصص

[vagrant elbow]

كيف احلها

@worldly helm

[jade topaz]

I need help with ticket tool who can help?

[worldly helm]

What's up?

[jade topaz]

I run a racing league and am using ticket tool for the drivers to report an k cheeky for stewards to look at

I've set up the ticket tool, but how do I make it so when someone opens a ticket, the ticket tool says how to lay out their report? If that makes sense

Like how do I make the ticket tool send an automated message to every new ticket when it opens

@worldly helm

[worldly helm]

1: Please dont ping me.
2: You can either use the Ticket message or the form setting
The screenshot attached is the form setting.

This is the ticket message setting

[fresh shore]

I buyed ticked tool premium from the website and now i want to tranfer that tickets tool premium to my another server is that possible?

[jagged ore]

Is it possible to blacklist specific roles from opening futher tickets?

[restive condor]

Hey there! Yes, if you go to your Dashboard > Profile > Subscriptions or https://tickettool.xyz/billing directly, you will be able to manage and transfer your subscription from there
Example

[restive condor]

Hey there! Dashboard > Server Configs > Blacklist Roles

[humble sequoia]

Blacklist Roles

Any role you assign as a blacklisted role won't be able to use commands or buttons.

Selecting a blacklisted role

Go to your Dashboard ➞ Server Configs. There you will find the option to select blacklisted roles.
Note: Don't forget to save.

[jagged ore]

thank you!

[restive condor]

No problem!

[dusky hinge]

Hey, do you guys do partnership with servers?

[vagrant elbow]

كيف احلها ذي صراعنا

[worldly helm]

Hello!
Partnership applications are closed at the moment.

[dusky hinge]

ah okay. Are they gonna re-open in future?

[worldly helm]

كما أخبرتك بالفعل، لا يمكنك ذلك. إنه أمر مخصص. مما يعني أنه لا يمكنك فعل أي شيء ضده. يمكنك إخبار موظفيهم/مالكهم. لكن لا يمكنك إصلاح هذه المشكلة بنفسك.

[worldly helm]

Yes, im not sure when. I think Lukas (Partnership manager) said next year.

[vagrant elbow]

تمام صلحها انت

ذي مشكلة بالبوت @worldly helm وش دخلني انا يخرب السيرفر وما فيه بوت غيره للتيكت

[worldly helm]

إذا كنت مالك الخادم، فيرجى التأكد من أن أداة التذاكر هي أداة التذكرة الصحيحة، ويمكنك التحقق من ذلك باستخدام الرقم (#) والانتقال إلى Dashboard-->Custom commands--> Show me

[timber nebula]

German help ?

[worldly helm]

Hallo!
Wie kann ich dir helfen?

[timber nebula]

kann mann kurz call ?

[worldly helm]

Gerne komm zu " Community Support" voice call

[pure spade]

Comprei um painel e nada mn tdd

25 jogado fora

[humble sequoia]

Equipa de Apoio Portuguesa

Se você está procurando ajuda, abra um ticket para entrar em contato com a equipe de suporte em português. Vá para #🎫│make-a-ticket e pressione o botão :flag_br:.

[jade topaz]

hello
how can I make a bot send a message when someone opens a ticket
without mention
for example, i want:
Welcome mohanad
not
Welcome @jade topaz
not {user}

[austere forge]

Hi there 🙂
you can use : Welcome @jade topaz
but each time a ticket is created, it will be you who is pinged, not the ticket owner.

[jade topaz]

sorry i mean the ticket owner not me
and are there anther way without this selections?
i want to be like normal massage

[little marsh]

I can't seem to activate the message for the Ticket Tool to message.

[austere forge]

if you want the ticket owner to be ping, you must use the {user} variable.
there's no other way

[austere forge]

Hi there 🙂
what do you mean, can you elaborate?

[little marsh]

Like, I made a Gengar and Gamer AI support (I own these shapes) and it's not pinning the meesage,

[austere forge]

can i get your server ID / name, not a invite pls

[little marsh]

Okay.

1283200955340558439

[heavy shadow]

hello

[little marsh]

No that's a bot token!

🚫

[austere forge]

Hi there 🙂
You can go into Dashboard > Panel configs > Category and set valid category

[austere forge]

make sure ticket tool to manage messages perms

[heavy shadow]

ohhh

[little marsh]

Okay, thanks. I got it with your help.

[heavy shadow]

thank @austere forge

[iron night]

Gave +1 Rep to @austere forge (current: #9 - 554)

[austere forge]

You're welcome, I'm glad I could help!

[broken cloud]

Is there anyway for the Ticket Tool bot to detect a bot's message and for say close the ticket based off the command?

[jade topaz]

i saw it before
I want something similar to this image
the bot writes the ticket owner's username without mention
are you sure there's no other way?

[austere forge]

This is not possible in any case with Ticket tool, it doesn’t look like ticket tool :)

[jade topaz]

okay

thank @austere forge

[iron night]

Gave +1 Rep to @austere forge (current: #9 - 555)

[austere forge]

Hi there 🙂
sure, you can add your bot ID on your Dashboard > Server config - BOT

ticket tool will respond to its own commands, so you must ensure that your bot sends like: $close

[broken cloud]

Oh thank you tons

[iron night]

Gave +1 Rep to @austere forge (current: #9 - 556)

[austere forge]

You're welcome, I'm glad I could help!

[upper folio]

Gm gm guys

[echo yacht]

Use #💬│general-chat please.

[somber rock]

When I try to configure ticket tool on the website, it doesn’t show the server he is in pls help

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[mild narwhal]

How can I add blacklist users to prevent them to open ticket

Or block them, etc,....

[humble sequoia]

Blacklist Roles

Any role you assign as a blacklisted role won't be able to use commands or buttons.

Selecting a blacklisted role

Go to your Dashboard ➞ Server Configs. There you will find the option to select blacklisted roles.
Note: Don't forget to save.

[broken eagle]

it says i dont have access but i have admin perms in the server im tryna edit it in

[mild narwhal]

That is like some users is spaming ticket idk

[austere forge]

Hi there 🙂
Can i get your server ID / name pls, not a invite

[broken eagle]

UltimateTech / 1277636933539070075

[austere forge]

alr, you will need to be able to access it - can you re-try pls

[broken eagle]

Retried and i got this again

(note, i have admin perms in the server im trying to access, if i havent stated earlier)

[austere forge]

okay, can you run </permissionlevel:1029783024264564760> on the server and tell me what the bot say

[broken eagle]

Odd.

[austere forge]

Okay, so you have level 0, which means no perms to access the server Dashboard
Just because you have an admin role doesn't necessarily mean you have admin perms

You need to ask the server owner to add your role as a Dashboard role - or to add admin perms to your role.

[humble sequoia]

Dashboard Roles

Any role you put there will have full access to the ticket tool dashboard. The server owner and users with admin permissions already have access to the dashboard.
Be careful of which roles to put here

Sep 11, 2024, 8:48 AM

[worldly helm]

How to get the ID of the command? </debug:???>

[austere forge]

you can get it only on dekstop - when you make it instead of send you can right click on command and copy ID 😃

[worldly helm]

uhh okay

Thanks @austere forge

[iron night]

Gave +1 Rep to @austere forge (current: #9 - 557)

[worldly helm]

Hey!
What exacly do you mean?

You can only view it if you saved the transcript. If not, you can't.

Nope, they won't.

[humble sequoia]

Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

Create a Panel

To create a panel we are going to need to head over to the Panel Configs Tab on the Dashboard.

Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and you are ready to get started with configuring your panel.
An example of a creating a panel is shown below.

Send the Panel to a Channel

Once the panel has been created, use the blue Send button and select the channel you want the panel to be sent to.

The Panel wasn't send

Use the </debug:1029783024264564765> command to diagnose possible permission issues with the bot.

How to automatically ping my support team on a ticket?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to ping your support on
4. Open the Ticket options menu
5. Click on Edit Ticket Message
6. In the Message Content use one of the role mention syntax (**{@Role Name}** / **{Role ID}**)
7. Save changes

Note: For this to work properly, Ticket Tool requires the Mention Everyone permission. Or the role must have the Allow anyone to @mention this role setting enabled

[worldly helm]

@minor kettle ^^

[jade topaz]

hello
how can I make the bot doesn't make this embed

[gilded verge]

but if premium then users can be notified in dms 🥺

[worldly helm]

thats right, but only if you have premium and only if you have transcript dms enabled!

[gilded verge]

Hey, you can't remove this embed without premium

*that's why there you can see emoji

[jade topaz]

sad bro

anyway

thx @gilded verge

[iron night]

Gave +1 Rep to @gilded verge (current: #11 - 543)

[hushed yew]

hi how can I make everyone can't open a ticket in a specific panel for example I just sent a panel for everyone so they can apply to be a staff member and I told that the apply will close after 3 days after 3 days I don't want anyone to open a ticket how can I do that?

[gilded verge]

Hey, so after those 3 days as you mentioned, you just need to go to the Panel Configs->Buttons->Edit Create Ticket->in Disabled Roles add everyone and save changes
that's all ^^

[hushed yew]

Do I need to send it again so it can be disabled? or It's gonna update automatically?

[gilded verge]

this function is updated automatically so you don't have to do anything else ^-^

but to clarify in case if you want to ask, so if you need to change the text you have in the panel (or add buttons/dropdown), then you need to update it or send again to the discord

[peak hinge]

Salve come si fa a creare un ticket al supporto

[humble sequoia]

Equipo de Soporte Español

Querido usuario, si está buscando ayuda, por favor abra un ticket para contactar al Equipo de Soporte Español. Diríjase a #🎫│make-a-ticket y presione el botón :flag_es:.

[worldly helm]

^^

[worldly helm]

Dashboard-->Custom commands

[vagrant elbow]

Please dashbord

[worldly helm]

what do you mean?

[humble sequoia]

https://tickettool.xyz/manage-servers

[grave swift]

https://discord.com/channels/1282331430525079582/1282388023392338063

[pseudo ravine]

Do you need any support regarding Ticket Tool?

[grave swift]

how can i see how many people i invited

[pseudo ravine]

Does this relate to the Ticket Tool Discord bot?

[blissful prairie]

Hey I've added the bot to my server, but how do I now get the ticket channel?

[humble sequoia]

Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

Create a Panel

To create a panel we are going to need to head over to the Panel Configs Tab on the Dashboard.

Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and you are ready to get started with configuring your panel.
An example of a creating a panel is shown below.

Send the Panel to a Channel

Once the panel has been created, use the blue Send button and select the channel you want the panel to be sent to.

The Panel wasn't send

Use the </debug:1029783024264564765> command to diagnose possible permission issues with the bot.

[marble crane]

is there a way to make tickettool not ignore other bots?

[worldly helm]

Hey there!
What exacly do you mean? Can you provide a screenshot?

[marble crane]

like i have a bot send $transcript it dosnt workl

when human does it works

[worldly helm]

any error messages?

[marble crane]

nope

it just does nothing like tickettool is made to ignore other discord bots

[worldly helm]

How does it ignore other bots though?

[worldly helm]

Yeah, it only works by human hand. Not by other bots.

[pseudo ravine]

Dashboard > Server Configs > Bot > Add the bots ID

[marble crane]

i love u

[worldly helm]

ohh i didnt knew, thanks @pseudo ravine

[iron night]

Gave +1 Rep to @pseudo ravine (current: #6 - 709)

[pseudo ravine]

[jade topaz]

How can i add another option to make a ticket for and how can i edit the option message

[worldly helm]

Hey there!
Either you can use the dropdown style or the multipanel style. (Same as #🎫│make-a-ticket )

[jade topaz]

Thx

[iron night]

Gave +1 Rep to @worldly helm (current: #28 - 151)

[jade topaz]

@worldly helm can you tell me more about it

[worldly helm]

1: Please don't ping me.
2: Sure, the 2 attached screenshots are the dropdown category. Multipanel is the same as #🎫│make-a-ticket

[jade topaz]

How to make multiple options

[worldly helm]

Look below

[humble sequoia]

Multipanels

For more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Panel -> Attached Panels

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[dusky hinge]

is there an option to add members to a ticket

[restive condor]

Hey there! Add them to an already opened ticket or create a ticket for them?

[dusky hinge]

Already opened to a ticket

[restive condor]

You can use the $add command

Followed by the user

[scarlet ginkgo]

how do i add the premium version of the bot to the server?

[humble sequoia]

Inviting and Enabling Premium Bot

The first thing you will need to do is invite the premium bot, an invite can be found here

Once the bot is in your server we will head to the dashboard and manage your server. When you are managing your server, you want to head into "Server Configs" then click the drop down menu under "Select the bot you would like to use on this server" then click "Ticket Tool#6207" and then save.

[worldly helm]

Hey!
Look above ^^^

[scarlet ginkgo]

tanks

[turbid arch]

holaaa no me deja editar el servidor

ya lo conecte y todo pero no me aparece nada

[restive condor]

Hola, buenas tardes

Que estás intentando editar exactamente?

[turbid arch]

no me deja nada ni me aparece el serv para editar

[humble sequoia]

No ves tu servidor en el Dashboard (Panel de Control)?

Intenta utilizar el botón Sync Servers en la parte superior central del Panel de Control, es pobile que tuvieses que reiniciar tu sesión. Abajo encuentras los pasos para ello.

Si esto no funciona

Deberías reiniciar tu sesión, lo puedes hacer dando click aquí para cerrar sesión inmediatamente e iniciar sesión de nuevo.

Nota:

Debes tener al menos una de las siguientes cosas para acceder al panel de control.
1. Dueño del Servidor (Nivel: 6)
2. Administrador del Servidor (Nivel: 4)
3. Rol de panel de control (Level: 2)

Puedes verificar tu nivel usando el comando /permissionlevel en tu servidor de Discord

Si la respuesta del bot es:

- @User is permission level: 0 (User)

No tiene ninguna de las 3 cosas mencionadas previamente para acceder al panel de control.

[restive condor]

Prueba esas soluciones ^

[turbid arch]

soy administrador

ay donde te aparece servidores con tiquet a mi no me aparece el servidor

[restive condor]

Tienes el permiso de administrador activado en tu rol?

[maiden badge]

Is there any limit to adding text in panel?

[restive condor]

Hey there! Yes, there is a character limit of 250 with the free version

[craggy jay]

When a ticket is created, no role is being pinged despite I put all of those.

[restive condor]

Puedes intentar cerrar sesión y volver a iniciar sesión por favor 🙏

[maiden badge]

Some of the members are using more then 250 in free version

[restive condor]

Hey there! That's just the roles that will have access to the ticket channels. See below how to mention roles

[humble sequoia]

How to automatically ping my support team on a ticket?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to ping your support on
4. Open the Ticket options menu
5. Click on Edit Ticket Message
6. In the Message Content use one of the role mention syntax (**{@Role Name}** / **{Role ID}**)
7. Save changes

Note: For this to work properly, Ticket Tool requires the Mention Everyone permission. Or the role must have the Allow anyone to @mention this role setting enabled

[restive condor]

Where exactly are they typing over 250 characters?

[signal bane]

I paid my bill Sunday and they still say I owe H754331

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[jade topaz]

How can I modify a command such as
/close
to
-قفل “close in arabic”

[hasty fog]

Hey! I'm wondering if it's possible to change the profile picture of premium ticket tool? I swear I seen this somewhere

[pseudo ravine]

Hey there. Unfortunately that's not possible

[humble sequoia]

Ticket Tool Custom Avatar

As of now, you are not able to change Ticket Tool's profile picture, nonetheless, our Development Team is working on the release of white labels, this is your own custom bot!

For the time being, you can change the bot's nickname by right-clicking the bot in the user list on your server and clicking Change Nickname

$avatar

[pseudo ravine]

@hasty fog Read this ^

[hasty fog]

Aah I see, thank you

[iron night]

Gave +1 Rep to @pseudo ravine (current: #6 - 710)

[pseudo ravine]

You're welcome, glad I could help!

[cerulean bay]

Hey! With the free version of tickettool, is the only way to get transcripts generated by pressing the transcript button on the second step of the ticket closing process?

I ask because I'm setting up a second panel on my server after my previous panel has been autosaving for quite some time now, but can't seem to get it to work even with all the settings the same.

[arctic stream]

Hey! I have added additional roles to my ticket tool for my server, ex my Helpers role, that way they can see each ticket being opened instead of having to be manually added. But now, they are not able to add new members into the ticket.

Is this something under settings with ticket tool or the role in general with discord?

[pseudo ravine]

Hey there. Yes, or you can run the /transcript command

[pseudo ravine]

Hey there. You can go to the Dashboard > Command Configs > Add > Allowed Roles > Add your helpers role

[blazing wigeon]

why cant i edit anything im new-

[tidal basin]

im in a server that is now demanding we submit pictures of our irl government issued IDs for access to the server and was wondering if collecting and storing personal information of users goes against the bots TOS. discords rules on it are incredibly vague and really non existent. since discord support is useless i thought id ask here since they are using the bot to gather the information.

[gaunt stag]

Hello, I have ticket tool on several servers, and I’ve never encountered an issue like this before. I brought the ticket tool into our Jet blue server but I had to do it in the actual discord, the Jet blue server would not show up under my servers through the online portal. The setup screen also looks different in discord than it normally does as well. I’m stumped. Is there a links to how many servers you can have it in without paying for premium?

This is how it usually looks

[pseudo ravine]

Hey there. You can click on “Embed Editor” and edit the description of the embed

[pseudo ravine]

Hey there. We do not store any transcripts for privacy reasons. If you’re really worried about them having access to a picture of your ID you can always ask them to delete it before they save the transcript

[pseudo ravine]

Hey there. Have you used the dashboard at all? That’s more recommended than the command

As for premium, there’s no limit to how many servers you can use without needing premium

[gaunt stag]

Yes and it doesn’t show up even though I put it in the server

That’s what I prefer to use

[humble sequoia]

Don't see your server in the dashboard?

Try using the Sync Servers button on your top center of the Dashboard page
You will possibly need to relog. Look below to see the steps on how to relog.

If this doesn't work

You should relog from the dashboard, you can do this by clicking here to log out immediately, and then log back in

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using the </permissionlevel:1029797400174399542> command on your Discord Server

If the bot's response is:

- @User is permission level: 0 (User)

You don't have any of the 3 levels required to access the server's dashboard

[tidal basin]

ok let me make sure i got this right. collecting and storing the personal information of users of a server is not breaking any rules of discord or the bot, and the only way around it is to ask and hope the listen and not do anything with it? thats wild and should probably be illegal but ok

[pseudo ravine]

We do not store your personal information, as we do not store any transcripts. We also don’t know how these servers run internally. They may not even store the transcript, or the image may not be saved

[tidal basin]

i get that the bot may not store the information, and true i have no definitive proof that it will be stored by the server owner, but the fact that there are no safety measures/rules or guidelines to prevent abuse of it is my main concern. checking discord rules things regarding personal info basically doesnt exist which is insane

[pseudo ravine]

Unfortunately there’s nothing we can really do about it

[tidal basin]

[soft pecan]

I got the response - @User is permission level: 0 (User)
How can I change my permission level so I can access the server in the dashboard?

[humble sequoia]

Dashboard Roles

Any role you put there will have full access to the ticket tool dashboard. The server owner and users with admin permissions already have access to the dashboard.
Be careful of which roles to put here

Sep 12, 2024, 4:52 AM

[pseudo ravine]

Tell the server owner to add your role as a Dashboard Role ^

[grim tiger]

Yk how to do the Roblox URL of ticket creator, username ticket creator, and Roblox ID? And the report information.

[humble sequoia]

Roblox / Bloxlink Integration

This feature requires you to have a Verified Bloxlink Account and enables Bloxlink variables. Enabling this feature will enable access to Bloxlink variables within the selected panel as well as the auto display feature explained below.

When having multiple accounts linked on Bloxlink, the variables will show the information for the main or primary account.

If the user doesn't count with a Roblox account linked to Bloxlink the bot will skip adding the embed even if this feature has been enabled.

To enable this feature, head over to Dashboard -> Menu -> Integrations -> Bloxlink for Roblox

Available Variables:
{roblox.name}- Roblox username
{roblox.display.name}- Roblox user display name
{roblox.id}- Roblox user id
{roblox.url}- Roblox user url
{roblox.created}- Date the account was created
{roblox.age}- How many years/months/days old the account is
{roblox.verified} true/false if the user has the verified badge
{roblox.banned}- true/false if the user is banned

Note: This is a premium only feature

[hollow wagon]

How do i fix this

[worldly helm]

Hey there! Discord has a limit of 500 channels. Make sure to delete some, so you can continue creating tickets!

[hollow wagon]

How to do it

[worldly helm]

If it isn‘t your server, tell their staff to delete some

[chrome mortar]

does this mean i have to buy Premium?

[soft pecan]

Thanks for your response but I am still quite confused.

I added the Ticket bot to my Kinde server, but when I go to the dashboard (https://tickettool.xyz/dashboard), I still dont see my server there.

When I ran the command /permissionlevel command in my Discord Server, the response was - @User is permission level: 0 (User).
How can I fix this, so I can access my Discord server in my dashboard (https://tickettool.xyz/dashboard)?

[iron night]

Gave +1 Rep to @humble sequoia (current: #17 - 334)

[worldly helm]

Yes, claiming is a premium only feature

[worldly helm]

You either need a dashboard role, or Administrator to access the dashboard.

[grim tiger]

how to do like this?

@worldly helm (sorry for ping) but you could help me?

[iron night]

Gave +1 Rep to @humble sequoia (current: #17 - 335)

[humble sequoia]

Pop-up Forms

A Discord Form lets the user answer individual questions in a pop-up Form, which then displays the answers in the ticket message. This can save time if you already know what you want to ask the user.

Setup Forms

Forms can be enabled under Panel Settings > Form Options > Edit Forms Options. In the new pop-up window, you can now enable and edit your own Form.

Form Options

You can add up to 5 questions in the Discord form. This is a Discord limitation. Each question can have a placeholder in the input field, a minimum and maximum input, multi-line, and also the option to have the answer required.

Options

Question Title ➞ Your Question goes here
Question Placeholder ➞ The placeholder text in the input field
Required ➞ If enabled, the user has to answer this question, to submit the form
Multi-Line Input ➞ Allows the user to input multiple lines
Minimum and Maximum Input ➞ Set a minimum and maximum input value for the user

Displaying the Answer

To display the answers from the user, you need to enable Auto display form results on the ticket message as an additional embed

If you don't want a second embed, go into your Panel Configs > Ticket Options > Edit Ticket Message. You use the variable {create.form.x} and replace x with the number of your question. For example, the response to Question 5 can be displayed with {create.form.5}.

[worldly helm]

use this ^^ + the variables in your ticket message.

[grim tiger]

ty

[iron night]

Gave +1 Rep to @worldly helm (current: #28 - 152)

[woeful geyser]

@worldly helm i have setuped every thing

but when i create ticket it need to go to tickets catagory but it does not go

why

[worldly helm]

Please show me your category settings, on the dashboard.

[woeful geyser]

how

can i call you

check dm @worldly helm

[worldly helm]

No, please don't message me.

[woeful geyser]

ok but tell me how to fix it

[worldly helm]

.

[woeful geyser]

that when ticket got cretaed it goes to ticket catagory

which catagoery

[worldly helm]

Dashboard-->Panel configs--> Category

send me a screenshot of that

(in this channel)

[woeful geyser]

ok

check

seen ? @worldly helm

[worldly helm]

no need to ping me.

make sure the ^ticket^ category doesn't have more than 50 channels open

[woeful geyser]

lol it does not have a single channel

and this other problem

Category Permission Issues
╰ Missing required permissions for @humble sequoia:
╰ Category #Tickets is missing or blocking permissions
╰ SendMessages
╰ skipping this category
Docs page for this error
ff941d18-0ee3-46fa-86d1-ebadb1ef0015

[worldly helm]

please make sure the bot has the permission to send tickets into that category.

[woeful geyser]

how i can give it

[grim tiger]

why its don't work?

@worldly helm

[worldly helm]

1: the roblox variables are premium only
2: replace the x at create.form.x with the number of your form option.

[civic mantle]

how pls helpp!!!!

[restive condor]

Hey there! Could you run the /debug command in the channel where you're trying to send your panel?

[civic mantle]

ok will do it

@restive condor

[restive condor]

Ticket Tool seems to be missing the SEND MESSAGES permission for that channel

[civic mantle]

How do I give it and it works?

[soft pecan]

Thanks for your response but I am still quite confused.

I added the Ticket bot to my Kinde server, but when I go to the dashboard, I still dont see my server there.

When I ran the command /permissionlevel command in my Discord Server, the response was - @User is permission level: 0 (User).
How can I fix this, so I can access my Discord server in my dashboard?

[iron night]

Gave +1 Rep to @worldly helm (current: #28 - 153)

[restive condor]

If you're on mobile, hold down on the channel's name > Edit Channel > Permissions > Add Ticket Tool and Send Messages

[civic mantle]

Thanks

[iron night]

Gave +1 Rep to @restive condor (current: #2 - 1364)