🆘│community-support

[worldly helm]

Great! If you need any more help feel free to reach out again!

[urban hull]

argh, one sec.

[worldly helm]

Enable select style please

[urban hull]

my bad it was @&

[tribal plover]

It enable

[worldly helm]

Ohh yeah. I am so sorry

[worldly helm]

Please update The Panel

[urban hull]

Yeah this is a pain.

[urban hull]

nvm, tit's done I forgot the <>

[worldly helm]

Hmm, try adding <>

[worldly helm]

yeah!

[tribal plover]

?

[worldly helm]

oh my god. Stop pinging me! I do this because i want to help people. If you ping reply to me one more time, you can wait for another person to help you!

[tribal plover]

🥲srry I just asking what u have tell to do

[worldly helm]

Are you sure, you sent this one into your Channel?

[tribal plover]

Hm

Yeah it done thanks

[worldly helm]

Great!
Glad i could help!

[tribal plover]

I add questions later

[muted crest]

Yo I have a question

I just done making a form things but it's showing me nothing. like I can't fill a answer on it

@worldly helm

[ionic path]

Please don’t ping members. Someone will help you as soon as possible.

[muted crest]

Alright mb

[worldly helm]

Try setting the "max req" lower, to like 500

[muted crest]

Ok

[worldly helm]

But, are you able to type in them? Or what‘s the issue

[muted crest]

It's still didn't work

[muted crest]

I can't type in there

I mean

The form things is not showing after I opened a ticket

[tribal plover]

I have done this but when I creating ticket it not asking questions

[worldly helm]

"Enable Form"

[muted crest]

Do enable form

[worldly helm]

Really wierd!
Please #🎫│make-a-ticket

[muted crest]

Ok

[worldly helm]

No need to tell him, i already did :)

[tribal plover]

It showing again this

[humble sequoia]

━━ 𝑵𝑨𝒁𝒁𝑿𝑽𝑰𝑰's inquiry has been moved to a ticket ━━

[tribal plover]

I fixed it

After filling ques it didn't showing that form in result

[worldly helm]

Enable the option below "Enable Form"

[tribal plover]

Hm

[tribal plover]

After closing ticket it showing again this

[tepid geyser]

Do “ dismiss message “

[tribal plover]

Where?

[tribal plover]

I try again and now it not showing

Yeash they all are removed

Auto

[worldly helm]

Show me your settings again

[tribal plover]

I think it fixed

Becoz I try again and it working properly

I have to make another for apply in different channel

[worldly helm]

Ohh, okay!

[tribal plover]

How I do for that i have to remove this?

??

Helo?

[ionic path]

Hey there! What do you mean?

[tribal plover]

I have two make 2 different tickets in different channels

One for support which is done and second for application where people can apply

[ionic path]

Do they both have to be as drop downs or do you want the second one to be like an original with a button?

[tribal plover]

Drop down

[ionic path]

Alright then. You’ll want to go to the panel with the applications (if you haven’t created one, you have to). When you select that panel, do the same thing as you did for the first dropdown. Go to the Dropdown menu, add the necessary options and don’t forget to enable it.

[tribal plover]

????

🥲👍

[ionic path]

If you need any help, we’re here.

[tribal plover]

👍

I created once but it created twice , how to delete one?

[slender minnow]

you'll find a button to delete the panel near that dropdown itself

[tribal plover]

Ok

[oblique trench]

How do you make the tickets to where it makes it but in a dropdown panel?

[humble sequoia]

<:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706> Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on

First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

• Panel doesn't send? Make sure you have a valid emoji selected
• Option doesn't show up? Check if two options have the same panel in the DropDown Editor

$dropdown

[restive condor]

Hey there! See above please ^

[oblique trench]

And how would I send all 4 of them?

[trail cairn]

how do i get where it pings a certain role in a ticket

[humble sequoia]

How to automatically ping my support team on a ticket?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to ping your support on
4. Open the Ticket options menu
5. Click on Edit Ticket Message
6. In the Message Content use one of the role mention syntax (**{@Role Name}** / **{Role ID}**)
7. Save changes

Note: For this to work properly, Ticket Tool requires the Mention Everyone permission. Or the role must have the Allow anyone to @mention this role setting enabled

[worldly helm]

Hey there!
Look above ^^^

[trail cairn]

thx

[trail cairn]

is there a way to have a pinned text in a ticket like once someone opens a ticket it brings a text already ready to fill out?

[white sentinel]

How to ping a user using variables?

I want to say {@username} has marked this ticket as resolved. If {@ticket.owner} agrees then please click the close button below. If you still need to talk more please say so now or this ticket will automatically close.

[worldly helm]

u can use {user} to ping the ticket owner

[white sentinel]

So {user} pings owner but {username} does not(

[worldly helm]

Do you mean a form?

[white sentinel]

Cuz when I did {username} it don’t ping

[worldly helm]

yes, you can see in the docs.
https://docs.tickettool.xyz/dashboard/panel-configs/variables
^^^

[restive condor]

You'd just send the panel that has the dropdown with all the options

[white sentinel]

How do I do something like this?

[minor wedge]

Umm hello i need help my server

For the rules

[worldly helm]

Hey there! What exacly do u mean?

[worldly helm]

Hey!
Can u provide a screenshot please?

[minor wedge]

Yeah

[white sentinel]

Like I want the bot to send a message just like that. That they will close the ticket in 6 hours if there’s no response.

[worldly helm]

Okay, follow the guide below

[minor wedge]

Ok

[humble sequoia]

Ticket Message

The Ticket Message is the first message sent by the bot on a new ticket. To customize it head over to your Dashboard ➞ Panel Configs ➞ Ticket ➞ Edit Ticket Message

[worldly helm]

Not u, tho other person

[minor wedge]

Ok lol

[white sentinel]

Oh me?

[worldly helm]

Yes

[worldly helm]

I still don‘t understand ur issue…

Can u please explain?

[white sentinel]

I don’t want the first message. I want a command that makes it so the ticket will automatically close after a certain period of time. And the ticket bot says how long until that

[minor wedge]

Well, it doesn't matter, I'm going to watch YouTube how to do it.

[white sentinel]

I think he wants help setting it up

[worldly helm]

Auto-close is a premium only feature. You can edit the ticket message, to the same message as you shown me

[white sentinel]

An ok

[worldly helm]

Is that true @minor wedge ?

[white sentinel]

Nvm them

[minor wedge]

Ye

[humble sequoia]

Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

Create a Panel

To create a panel we are going to need to head over to the Panel Configs Tab on the Dashboard.

Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and you are ready to get started with configuring your panel.
An example of a creating a panel is shown below.

Send the Panel to a Channel

Once the panel has been created, use the blue Send button and select the channel you want the panel to be sent to.

The Panel wasn't send

Use the </debug:1029783024264564765> command to diagnose possible permission issues with the bot.

[worldly helm]

See above ^^^ :)

[worldly helm]

Okay! Feel free to reach out again if u have any more issues/questions :)

[white sentinel]

Thanks

Thanks @clear raft

[iron night]

Gave +1 Rep to @clear raft (current: #332 - 1)

[white sentinel]

Wrong person 💀

[worldly helm]

LOL!

[languid trail]

i dooing thn it just says to crate a ticket

[worldly helm]

Hey there!
What exacly do you mean?

[languid trail]

i have doon it

[worldly helm]

what do you mean "doon" it?

[fair hill]

guys how can l delete all massages that ticket tool bot had send to me ?

[viral steeple]

does check for message is not found within x time also apply to closed tickets, as in are they also checked for inactivity or do i still have to delete them manually

[restive condor]

Hey there! You can use the $deletedm command in your DMs with Ticket Tool followed by the message URL you're trying to delete

[restive condor]

Hey there! It should still checked unless you have specifically set it for it to stop

[gleaming swan]

i have a question. when someone opens up a ticket is it possible before they open it something like this pops up where they fill out and when they’re done it says it in the ticket?

[humble sequoia]

Pop-up Forms

A Discord Form lets the user answer individual questions in a pop-up Form, which then displays the answers in the ticket message. This can save time if you already know what you want to ask the user.

Setup Forms

Forms can be enabled under Panel Settings > Form Options > Edit Forms Options. In the new pop-up window, you can now enable and edit your own Form.

Form Options

You can add up to 5 questions in the Discord form. This is a Discord limitation. Each question can have a placeholder in the input field, a minimum and maximum input, multi-line, and also the option to have the answer required.

Options

Question Title ➞ Your Question goes here
Question Placeholder ➞ The placeholder text in the input field
Required ➞ If enabled, the user has to answer this question, to submit the form
Multi-Line Input ➞ Allows the user to input multiple lines
Minimum and Maximum Input ➞ Set a minimum and maximum input value for the user

Displaying the Answer

To display the answers from the user, you need to enable Auto display form results on the ticket message as an additional embed

If you don't want a second embed, go into your Panel Configs > Ticket Options > Edit Ticket Message. You use the variable {create.form.x} and replace x with the number of your question. For example, the response to Question 5 can be displayed with {create.form.5}.

[restive condor]

Hey there! Yes, see above please ^^

[gleaming swan]

is this a paid feature

[restive condor]

Nope

[gleaming swan]

MUCH LOVEEEEE

[worldly lotus]

السلام عليكم ، حاب اقدم ادارة

[lament prairie]

وعليكم السلام ، التقديم حاليًا مغلق تقدر تنتظره لين يفتح وبيعلنون في #📣│server-news او تساعد بالدعم وممكن يكلموك

[gleaming swan]

how do i make it so it pings a role

in the ticket message

[humble sequoia]

How to automatically ping my support team on a ticket?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to ping your support on
4. Open the Ticket options menu
5. Click on Edit Ticket Message
6. In the Message Content use one of the role mention syntax (**{@Role Name}** / **{Role ID}**)
7. Save changes

Note: For this to work properly, Ticket Tool requires the Mention Everyone permission. Or the role must have the Allow anyone to @mention this role setting enabled

[restive condor]

Hey there! See above please ^

[gleaming swan]

one more question

if someone sends a link in the form it seems not to work/i can’t click on it. is that fixable or?

[restive condor]

If you're using the automatic embed no, you would need to copy it and paste somewhere

You can use orm variables to display form answers which wouldn't cause a codeblock

Though it's not recommending for servers on the free plan due to character limitations

[true lava]

Hello, wanted to ask a small question.
How can I add claiming to the bot? (If it's not premium)

Additionally, is there a way to make the ticket automatically save as a transcript, DM the transcript to the ticket owner, and delete it after?

[worldly helm]

Hey there!
Claiming and transcript-dms are both, sadly premium only features. Same as auto transcript

[wheat orchid]

.

[worldly helm]

Hey there!
So you need any help @humble sequoia or @pseudo glen

[wheat orchid]

Me know you speak English

[lament prairie]

يقول لك تحتاج مساعدة؟

[worldly helm]

^^^ :)

[olive lantern]

any video on yt can team me to use?

[fresh parrot]

hi, can i rename my Premium Bot?

[tepid geyser]

Hey there, Make /setup in your ticket channel

[tepid geyser]

Yes you can also change the normal ticket bot name

[olive lantern]

i alreadly done

[fresh parrot]

Where exactly do I do that?

[tepid geyser]

What you need to in your ticket

[olive lantern]

im use it for a esports events rgister

[tepid geyser]

Okay, but what you need more in your ticket

[olive lantern]

i actually cant really understand how to use the panel configs

on the website

a i find the video here #📣│social-media-posts message

[tepid geyser]

Do you need the dropwdown style or what you need in your panel

[olive lantern]

let me learn more first

[tepid geyser]

Glad to here,

[still spire]

messages get deleted after some time in tickets, how do i fix

[worldly helm]

Hey there! Look below

[humble sequoia]

Ticket Tool Custom Avatar

As of now, you are not able to change Ticket Tool's profile picture, nonetheless, our Development Team is working on the release of white labels, this is your own custom bot!

For the time being, you can change the bot's nickname by right-clicking the bot in the user list on your server and clicking Change Nickname

$avatar

[worldly helm]

Heyyy! Are you sure its not a user deleting their or other messages?

[still spire]

100% sure

[worldly helm]

Okay. Can you please show me a screenshot of an open ticket?
As an example

[fresh parrot]

Thanks, and how do I edit the description and the image?

[iron night]

Gave +1 Rep to @worldly helm (current: #30 - 121)

[worldly helm]

Sadly that is not possible.
You‘re welcome
Feel free to reach out again if you need any more help 🙏

[still spire]

here you go, messages get deleted in like a couple hours

[worldly helm]

Hmm. Can you please take a look at your Audit Logs and show them to me?

[still spire]

do not have access to them, aint the owner of the server, ima tell em, thanks for your time

[iron night]

Gave +1 Rep to @worldly helm (current: #30 - 122)

[worldly helm]

Okay. Please tell the owner to talk in this channel and ping me with this issue :)

[odd hamlet]

how do i assign my ticket tool to my ticket channel? please thanks

[worldly helm]

Hey there!

Dashboard—>Category—> ** Select ur wanted category**

[oak scarab]

I'm not sure what I did wrong but my members can make a ticket

[restive condor]

Hey there! Any error message?

[oak scarab]

I think I fixed it maybe

Is it possible if someone can set it up for me?

[restive condor]

No, that's not possible unfortunately. What exactly seems to be the problem though?

Oh, alright. Let me know if there's anything else we can assist you with

[oak scarab]

Cant**

[restive condor]

Sorry, what do you mean?

[vast thorn]

Hello, I have a problem with the game The Rake Noob Edition. I had 300 Suvivar and after the update I appeared with 0. I want someone to explain to me why I have tried to get to 300 Suvivar again but I can't. Now I only have 87 Suvivar. Can you help me?

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[vagrant linden]

#🎫│make-a-ticket

[trim pivot]

So I need help woth figuring out how to let pther see the tickets in thr server so they can help when im busy on my staff team

[humble sequoia]

How can I grant my team access to tickets?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to grant access to
4. Open the General options menu
5. Select your Support Team Roles
6. Save changes

[wind estuary]

is there a way to get custom branding on my panel if I have premium?

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[valid wave]

السلام عليكم

[lament prairie]

وعليكم السلام ، تفضل

[jade topaz]

Hello can i purchase premium package with usdt ?

@shut bolt

[shut bolt]

No, and please read #📂│information > Rules

[scenic cipher]

So, for some servers, when you click, create ticket, it will show up some questions and you need to answer it. How do you do that?

[honest ridge]

Where do i buy premium

[humble sequoia]

Ticket Tool Premium

You can purchase Ticket Tool Premium here! Buying it on our website allows you to have full control over your subscription:
Cancel your subscription at any time
Change your billing interval (yearly/monthly)
Change your payment method
Add or remove server slots to your subscription
Transfer the subscription between servers

Note: This level of control is only available when purchasing the subscription from our website.

You can manage your current subscriptions here, any billing questions or concerns, feel free to create a Billing Ticket via #🎫│make-a-ticket

<:TTWarning:1034178155872784494> Important Notice <:TTWarning:1034178155872784494>

Starting (October 7th, 2024) Ticket Tool Premium pricing will increase to comply with Discord's new Monetization Policy. You can learn more about the upcoming changes [here](#📣│bot-news message)

[timber kernel]

^

[humble sequoia]

Pop-up Forms

A Discord Form lets the user answer individual questions in a pop-up Form, which then displays the answers in the ticket message. This can save time if you already know what you want to ask the user.

Setup Forms

Forms can be enabled under Panel Settings > Form Options > Edit Forms Options. In the new pop-up window, you can now enable and edit your own Form.

Form Options

You can add up to 5 questions in the Discord form. This is a Discord limitation. Each question can have a placeholder in the input field, a minimum and maximum input, multi-line, and also the option to have the answer required.

Options

Question Title ➞ Your Question goes here
Question Placeholder ➞ The placeholder text in the input field
Required ➞ If enabled, the user has to answer this question, to submit the form
Multi-Line Input ➞ Allows the user to input multiple lines
Minimum and Maximum Input ➞ Set a minimum and maximum input value for the user

Displaying the Answer

To display the answers from the user, you need to enable Auto display form results on the ticket message as an additional embed

If you don't want a second embed, go into your Panel Configs > Ticket Options > Edit Ticket Message. You use the variable {create.form.x} and replace x with the number of your question. For example, the response to Question 5 can be displayed with {create.form.5}.

[timber kernel]

^

[scenic cipher]

thx 🙂

[timber kernel]

[scenic cipher]

how do you creat a pannel? 💀

[stark rune]

1. Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

2. Create a Panel

To create a panel we are going to need to head over to the panel configs on the dashboard.
Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and your ready to get started with configuring your panel.
An example of a creating a panel is shown below.

3. Send the Panel to a Channel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard.
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq.
An example of a sending a panel is shown below.

Having a Problem Sending the Panel?
Do $debug in a channel with Ticket Tool and make sure it has all the necessary Discord permissions.

[timber kernel]

Here is an inital Setup Step by step guide for you.

[scenic cipher]

Thx... but where is creat pannel button 💀

I CANT FIND IT 😭

[timber kernel]

The green plus in the dashboard:

Top right

[scenic cipher]

thx

[iron night]

Gave +1 Rep to @timber kernel (current: #25 - 206)

[timber kernel]

you are welcome

[north crag]

Can I return it to zero?

[timber kernel]

Yes!
Set count button

[north crag]

[timber kernel]

It is in the dasboard, on the top.
You can edit it for each panel individually.

[north crag]

ok thx

[iron night]

Gave +1 Rep to @timber kernel (current: #25 - 207)

[timber kernel]

[jade topaz]

how do i add a dropdown option to chose from on my ticket (like how its shown in the pic) (i need multiple ones)

[humble sequoia]

<:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706> Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on

First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

• Panel doesn't send? Make sure you have a valid emoji selected
• Option doesn't show up? Check if two options have the same panel in the DropDown Editor

$dropdown

[lament prairie]

Hey there! see above ^

[jade topaz]

but it doesnt show me the option like i wanna add another button to the same dropdown but it doesnt show that

like i wanna add "ethereum" dropdown to "middleman passes

along with the bitcoin so users can chose which method they want

[wet warren]

اريد حل هذه المشكلة و الانترنت شغال - I want to solve this problem and the internet is working

[lament prairie]

you will need to create a new pannel then add it

[wet warren]

@lament prairie

[lament prairie]

ايش جالس تحاول تسوي بالضبط وتطلع لك المشكلة؟

[wet warren]

بفتح ال Dashboard و اعمل تكت و حاجات في سيرفري بدخل اعدادات تكت السيرفر لقيت كذا

[lament prairie]

جرب اعمل تسجيل خروج وارجع ادخل

[jade topaz]

I want to also add a custom emoji from my server beside the dropdown options, how do i do that?

[wet warren]

اك

[jade topaz]

Like how its shown here

the little bitcoin logo beside the bitcoin, how do i do that

[lament prairie]

put the emoji ID there

[next hare]

how can i add a role tohave access to tickets and see them

[humble sequoia]

━━ krix's inquiry has been moved to a ticket ━━

[kind axle]

؟

[worldly helm]

Hey there!
Give to bot access to view and send messages into the Channel

[frozen hearth]

where to make that everyone can create a ticket?

[worldly helm]

Dashboard —> Buttons —> Create Tickets —> Allowed roles —>@everyone

[frozen hearth]

ty

[kind axle]

Arb

[worldly helm]

$articket

[humble sequoia]

فريق الدعم الفني العربي

عميلنا العزيز ان كنت تبحث عن مساعدة يرجى فتح تكت خاص بفريق الدعم الفني العربي
اذهب الى#🎫│make-a-ticket
ثم قم بلضغط على الايموجي الاتي (🇯🇴)

[worldly helm]

^^^^

[kind axle]

I want the explanation in Arabic

[worldly helm]

Yeah well i don‘t speak arabic, so #🎫│make-a-ticket

[jade topaz]

im trying to make it like if the user clicks on any of the above options it opens a ticket in the same category but the name of the ticket should be different, how do i do that (as in ticket name should be bitcoin if they chose the bitcoin option)

[austere forge]

Hi there 🙂
see below ⬇️

[humble sequoia]

Ticket names

The ticket name is the default channel name of all tickets. To edit it, go to your Dashboard > Panel Configs > Ticket. There you can edit the channel name of opened and closed tickets. You can also use variables in there.

Note: This is a premium feature

[jade topaz]

hi thanks so much i got it

[iron night]

Gave +1 Rep to @austere forge (current: #11 - 517)

[jade topaz]

can u help me with this
after they make a ticket what do i so it pings them like this and say welcome

[humble sequoia]

Ticket Message

The Ticket Message is the first message sent by the bot on a new ticket. To customize it head over to your Dashboard ➞ Panel Configs ➞ Ticket ➞ Edit Ticket Message

[austere forge]

follow instructions above, and use variable {user} to ping

if you don't want the embed, use remove button

[jade topaz]

how do i do this, where i want to add an option but i dont want users to be able to use it

[austere forge]

Go into Dashboard > Buttons > Create ticket - Disabled Roles and put role

[jade topaz]

no like basically i want them to see all 4 options but when they click on the last one it shouldnt let them create a ticket only for that one (users will be able to create a ticket with the other 3)

[austere forge]

yes that’s how they won’t be able to create the ticket :)

[austere forge]

⬆️

just make sure to select right panel

[jade topaz]

okay thanks so much

[iron night]

Gave +1 Rep to @austere forge (current: #11 - 518)

[tawny jacinth]

Is is possible to update an existing ticket by triggering a form?

[austere forge]

Hi there 🙂
Unfortunately not, if the ticket is already open

[pulsar sparrow]

How do I fix this issue?

[restive condor]

Hey there! Are you trying to ping a role there?

[pulsar sparrow]

I'm typing it like so
<@RoleID>

[pulsar sparrow]

Yes

[restive condor]

Do <@&RoleID> instead please

[pulsar sparrow]

Ok let me try

It worked thank you so much 😁

Thanks @restive condor

[iron night]

Gave +1 Rep to @restive condor (current: #2 - 1292)

[restive condor]

No problem!

[lost jewel]

Is the bot working right now?

[worldly helm]

Hey there!
Yes it is, do you have any issues? If yes please provide detail/ a screenshot, so we can help you better :)

[lost jewel]

So when I try to do ./setup ,it says that the application is not working

[worldly helm]

okay, can you please try the /debug command in that channel?

[lost jewel]

uhhhh

[timber kernel]

There are a lot of permissions missing (channel permissions):

[worldly helm]

okay, that is a common issue and easy to fix! Make sure the bot has all of these following permissions

[jade topaz]

hi

[humble sequoia]

Hello, we would love to help you, but if you don't tell us what you need help with we can't help you :(

[worldly helm]

dont steal my stuff!

[jade topaz]

may i know how can other view ticketss

[timber kernel]

just some help from me 😉
You can continue.

[jade topaz]

like now only i can seee.. but i want co-owner to see too

[lost jewel]

wait let me check

[jade topaz]

@timber kernel

[humble sequoia]

How can I grant my team access to tickets?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to grant access to
4. Open the General options menu
5. Select your Support Team Roles
6. Save changes

[jade topaz]

ok

[worldly helm]

Hey there! See above ^^^

[jade topaz]

oki

tysm 🙂

tysm @worldly helm

[lost jewel]

alright! It's fixed,thanks @worldly helm

[worldly helm]

You're welcome
if you have any question, let us know 🙏

[lost jewel]

don't ping staff,it's against the rules

[worldly helm]

Great! If yall have any other issues, questions feel free to let us know :)

[jade topaz]

here where

[worldly helm]

General-->Select the co-owner role

[jade topaz]

oki tysm

[jade topaz]

tysm

[jade topaz]

Can anyone tell me how to change this message ?

[lament prairie]

Dashboard -> DropDown Style -> Placeholder Text

[jade topaz]

Tysm bro 👍👍👍

[lament prairie]

You're welcome, glad to help

[valid wave]

السلام عليكم

وش هو أمر تغيير اسم التكت

[lament prairie]

وعليكم السلام
$rename الأسم ، /rename الأسم

[sage nest]

i keep getting an error about this code 4f11290a-f4d3-11ed-a05b-0242ac120003 what should i do? pleas help me

[shut bolt]

https://docs.tickettool.xyz/debugging/errors/4f11290a-f4d3-11ed-a05b-0242ac120003#solutions

If you are not server staff, then there isn't much you can do besides inform them about it

[jade topaz]

How do I set up so you can select why you opening a ticket

[humble sequoia]

Pop-up Forms

A Discord Form lets the user answer individual questions in a pop-up Form, which then displays the answers in the ticket message. This can save time if you already know what you want to ask the user.

Setup Forms

Forms can be enabled under Panel Settings > Form Options > Edit Forms Options. In the new pop-up window, you can now enable and edit your own Form.

Form Options

You can add up to 5 questions in the Discord form. This is a Discord limitation. Each question can have a placeholder in the input field, a minimum and maximum input, multi-line, and also the option to have the answer required.

Options

Question Title ➞ Your Question goes here
Question Placeholder ➞ The placeholder text in the input field
Required ➞ If enabled, the user has to answer this question, to submit the form
Multi-Line Input ➞ Allows the user to input multiple lines
Minimum and Maximum Input ➞ Set a minimum and maximum input value for the user

Displaying the Answer

To display the answers from the user, you need to enable Auto display form results on the ticket message as an additional embed

If you don't want a second embed, go into your Panel Configs > Ticket Options > Edit Ticket Message. You use the variable {create.form.x} and replace x with the number of your question. For example, the response to Question 5 can be displayed with {create.form.5}.

[lament prairie]

Hey there! see above ^

[humble sequoia]

Hello, we would love to help you, but if you don't tell us what you need help with we can't help you :(

[pseudo ravine]

Please be patient. There's no need to ping multiple members for support

Are you referring to the ticket name? Or just a message in the ticket when someone claims the ticket?

[olive cloak]

guys

where i can report?

[pseudo ravine]

Hey there. What exactly are you trying to report?

[olive cloak]

i need report 1 guy he use cheat he got ban on old account but he buy new account his old account @exit2025 in roblox new @exit2026

you can check in logs idk @exit2025 in ban for cheats

how i can report him?

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

Claiming Options

Claiming allows you to change the ticket name, category and permissions. To use it you have to enable it first on your Dashboard > Panel Configs > Claiming

Note: This is a premium feature

[pseudo ravine]

So then create those categories and assign them there for your panels

[silver crown]

hi

[dreamy rover]

how can I enable auto transcripts

so that when i close a ticket, it auto saves a transcript instead of manually

[balmy river]

solo se puede cambiar el nombre del ticket con premium? ejemplo: reporte-0001

Can only the ticket name be changed with Premium? Example: report-0001

[worldly helm]

Hey there!
That is a premium only Feature

[pure zinc]

anybdoy here

how can i allow people to send images in the tickets

[worldly helm]

Dashboard—>Permissions—>Ticket Owner—> Open ticket—>send images

[pure zinc]

thanks bro i love you

@worldly helm i love you

but please tell me there is no enable images optionn

Attach Files
this works with also images?

[worldly helm]

You‘re welcome
Glad i could help 🙏

[pure zinc]

wlcm

[pure zinc]

¯_(ツ)_/¯

THERE is no send images option but there is the option called allow attach files does it do the same thing? @worldly helm

[worldly helm]

Yes, that works. Sorry!

[pure zinc]

ok thanks

can u boost my sevrer we need 1 more to reach level 1

[jolly kelp]

.

[pure zinc]

@worldly helm

[worldly helm]

I‘m sorry, no.
Please don‘t advertise please

[pure zinc]

ok thanks

[white marsh]

How do I add a press button to tickettool?

[hazy relic]

hi

how i can be partner with u?

[humble sequoia]

Partnership Program

Our partnership program is currently closed.

We appreciate you being interested in partnering with Ticket Tool! Unfortunately, the program for partnering is closed as of now. Nonetheless, make sure to keep an eye at #📣│server-news where we announce partner applications opening!

TicketTool.xyz - Ticketing without clutter

[wise iris]

Is there a way to have a timer if the ticket is inactive? It closes

[restive condor]

Hey there! Yes, you can use our automations feature for that.
Which is a premium feature

[humble sequoia]

Automation <:beta1:1022173658610946182><:beta2:1022173656492810340>

With Ticket Tool's automation, you'll be able to customize your ticket system workflow! Using the Automation Editor you can:

• Chose out of 6 different triggers
• Set a Message Watcher to wait for a message for a given time, or to wait for the absence of them
• Add delays on the execution of actions after the trigger or watcher finds a message!

Automation Command

Automations can be stopped, by running the /automation stop command inside the ticket you want it to stop in. Restart it with /automation start You'll also be able to view the current status of the automations with /automation.

__Important Notes__

- Automation is on ALPHA TESTING PHASE, things might work unexpectedly or not at all. 
- Any automation will run for a maximum of 7 days or until the ticket is closed, afterward, it will stop checking
+ You can have 5 automations per panel

$auto

[wise iris]

Ty

[brazen token]

Hello

Staff members can't see tickets history

they cannot see the history for new tickets that were created
For the staff team perms , I selected the ✅ for reading the history

but still not working

[worldly helm]

Hey there!
1: Make sure you set it up for the right panel.
2: Open a new ticket after enabling it.

[brazen token]

What do you mean right panel

[worldly helm]

in your dashboard you can have mutliple panels. If u want everyone in the ticket to see the msg history…. Enable it for: Ticket Owner | Support Team

[brazen token]

What's the difference between Edit opened and edit closed?

[worldly helm]

Ticket Open:
When the person created a ticket and have access to it, u can customize the permission for a ticket when its opened.

Ticket closed:
these permissions are after the ticket is being closed.

[brazen token]

Will these changes apply on older tickets where history wasn't shown? or is it only gonna work for newly opened tickets after saving the changes?

[worldly helm]

Sadly it only works for new created tickets.

[faint quarry]

hey so i am trying to create a ticket on a server and this message pops up

error and a bunch of letters

[restive condor]

Hey there! Could you screenshot the error message?

[vital dew]

Yo guys from where i can create "ticket categories" Like when someone wanna open ticket to choose between "support" "premium services" "other question" ? Is it even possible in free version

[restive condor]

Hey there! Ticket Categorys how exactly? Multiple buttons as in #🎫│make-a-ticket?

[restive condor]

Discord has a limit of 500 channels per server.
It appears that server has reached such limit.

Please contact server staff for them to clear tickets, in order for new tickets be created

[faint quarry]

yep

[faint quarry]

ok but there is none who is responding

[vital dew]

I guess yes something like that you know if a guy want to ask question , or report someone or buy something to be in dif categories so we can know why the customer opened the ticket , not asking him again and waisting time

[restive condor]

There's nothing we can do about that unfortunately. We're not associated with that server or its staff

We're just the support team for the bot they use

[faint quarry]

ok thx man

[restive condor]

You will need to create one panel per button option. You can then combine all your panels into one embed with multiple buttons using the instructions below

Since each ticket option has its own panel, you can have each option have different ticket messages or go into different categories for you to identify the ticket type

[humble sequoia]

Multipanels

For more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Panel -> Attached Panels

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[vital dew]

Thank you

thanks @restive condor

[iron night]

Gave +1 Rep to @restive condor (current: #2 - 1297)

[round abyss]

Is there a way to fully customize the bot with premium? (icon, name,...)

[clear veldt]

hello ,
The premium subscription has expired, and I cannot continue paying temporarily, so I need to go back to using the free version, but when I return the version, I cannot update the previous form, and in fact I do not want to create all the orders again.

[worldly helm]

Hey there!
Sadly you can only change the name..!
Look below :)

[humble sequoia]

Ticket Tool Custom Avatar

As of now, you are not able to change Ticket Tool's profile picture, nonetheless, our Development Team is working on the release of white labels, this is your own custom bot!

For the time being, you can change the bot's nickname by right-clicking the bot in the user list on your server and clicking Change Nickname

$avatar

[median wigeon]

Hello,

In #🎫│make-a-ticket you can make a ticket with the billing department, they can help you the best with your subscriptio

[clear veldt]

ty

thanks @median wigeon

[iron night]

Gave +1 Rep to @median wigeon (current: #48 - 44)

[round abyss]

Oh bet thanks @worldly helm

[iron night]

Gave +1 Rep to @worldly helm (current: #30 - 123)

[worldly helm]

You're welcome
Feel free to reach out again if you have any more questions 🙏

[round abyss]

Do you know if the option to link it to a custom bot might be out soon?

[worldly helm]

Nope, and i don't think it will be added.

[round abyss]

no worries thank you !

[slow swallow]

hello

i wanna ask something

[humble sequoia]

Hello, we would love to help you, but if you don't tell us what you need help with we can't help you :(

[slow swallow]

how to change the text here

[worldly helm]

What text exacly?

[slow swallow]

like i wanna change the line, a indivual person can take upto...............

[worldly helm]

Look below :)

[humble sequoia]

**Panel Message**

The panel message is where people react to make a ticket. To customize it head over to your Dashboard --> Panel Configs -> Panel -> Edit Panel Message

[slow swallow]

ahm

oo in the dashboard

[worldly helm]

Yep!

[slow swallow]

ic , thanks

[worldly helm]

You‘re welcome
If you have any more questions, feel free to reach out again 🙏

[slow swallow]

the text after Y is not coming when i send this in a channel

it was showing when the old admin set up the ticket but now.........

[slow swallow]

[worldly helm]

You have to update or resend the panel.

[slow swallow]

yeah we try to resent the panel

: (

[worldly helm]

Can you show me your panel message please?

[slow swallow]

yeah sure

LOAN REQUESTS

We Can Process Loans For:
:arrow_samatva: Wists Loan
:arrow_samatva:Tickets Loan
:arrow_samatva:INR Loan

An individual person can take upto 100:wist_spin: loan or 50🎟️ loan in one request. If you want to take a loan of more than 100:wist_spin: or 50🎟️ you can do that in 2 request or more as per the amount you need to take.

we are trying to set this up

[worldly helm]

Okay, if you resend the embed, does it show any errors?

[ocean nest]

Hello community! I am a newbie to the Tiket tool. I have a task to create a system that would allow me to receive tikets from different categories of my server. and somehow sort tikets by category. On my Discord server there are several categories (these are physical locations of game shops) How do I get tickets and know from which shop or location it was made? Thanks in advance for your help.

[slow swallow]

no

it become more worse now

lol , sed

[worldly helm]

Seems it worked lol

[slow swallow]

no

the emoji's and the highlighted textt

[worldly helm]

Hey there!
Dashboard—>Panel configs—>Category.

Note: *Make sure to set it up for every channel.

[worldly helm]

I am not sure, but i don‘t think you can add custom emojis to the embed message. (If yes, please correct me)
To highlite a text do **text** looks like this text

[ocean nest]

is the Category = chanel in discord?

[ocean nest]

is the Category = channel in discord?

[slow swallow]

oo , well u know more than me so ........

lemme try

[worldly helm]

Kinda…
Lets take my ticket tool server as an example. a channel is copy-paste.
A Category is for example Tickets-open or Tickets closed

[worldly helm]

Great!

[dense girder]

How can I do the same?

[humble sequoia]

<:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706> Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on

First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

• Panel doesn't send? Make sure you have a valid emoji selected
• Option doesn't show up? Check if two options have the same panel in the DropDown Editor

$dropdown

[restive condor]

Hey there! See above please ^^

[dense girder]

thanks you

[restive condor]

Let me know if you have any questions 🙏

[iron night]

Gave +1 Rep to @restive condor (current: #2 - 1299)

[winged cedar]

when registering, it gives an error and offers to contact the support service

[restive condor]

Hey there! Are you currently located in Russia?

[winged cedar]

yes

[restive condor]

Unfortunately, our payment provider (paddle.net) does not accept transactions from Russia due to economic sanctions

[winged cedar]

Will VPN help?

[restive condor]

It might, give it a try please

[winged cedar]

Okay, thanks. I'll try it now

[iron night]

Gave +1 Rep to @restive condor (current: #2 - 1300)

[restive condor]

Let me know if you're still having issues with it after that

[winged cedar]

Yes, thank you, is it working, can I pay with a Turkish card?

[restive condor]

Yes, you should be able to

[winged cedar]

Thanks)))

[iron night]

Gave +1 Rep to @restive condor (current: #2 - 1301)

[ocean nest]

thank you so much. i got it all worked out and i'm completely satisfied!

[iron night]

Gave +1 Rep to @worldly helm (current: #30 - 124)

[worldly helm]

Great! You're welcome
If you have any more questions, feel free to reach out again if you need anymore help 🙏

[ocean nest]

I'll try to feed the FAQ to the gpt chat. Maybe I won't ask any more newbie questions )) But I don't promise that 😉

[worldly helm]

no worries, you can ask all kind of questions about the bots. We are here to help you with any kind of issue related to the bots :)

You can look in the docs aswell
https://docs.tickettool.xyz

[solemn wedge]

Those in the support team role cannot see the message history of members' closed tickets
Can you help?

[worldly helm]

Hey there!
Dashboard-->Permissions-->Support Team-->Edit closed--> View Message history

[solemn wedge]

I already did that.

[worldly helm]

Sorry, did you mean the ticket owner cant see the messages anymore, or your staff team?

[solemn wedge]

Support team can't see

[worldly helm]

okay, if you set it up. It should work perfectly fine.

[fickle sand]

I keep getting this message every time I try to set up the bot

[worldly helm]

Hey there!
Make sure the bot has these following permissions

[strong flame]

Is anyone able to assit me in setting up auto reminders for people in my discord server please 🙂

[worldly helm]

Hey there!
We only help with questions about @humble sequoia or @pseudo glen .

[strong flame]

Hey 🙂

It is exactly that. I'm trying to use the Premium Bot to ask people if they would like to close the ticket 🙂

[worldly helm]

Ohh, okay. So sorry for the missunderstanding!

[strong flame]

Thank you 🙂

[iron night]

Gave +1 Rep to @worldly helm (current: #30 - 125)

[worldly helm]

I am not sure if that is possible. If it is, its probably with the new automation update

[humble sequoia]

Automation <:beta1:1022173658610946182><:beta2:1022173656492810340>

With Ticket Tool's automation, you'll be able to customize your ticket system workflow! Using the Automation Editor you can:

• Chose out of 6 different triggers
• Set a Message Watcher to wait for a message for a given time, or to wait for the absence of them
• Add delays on the execution of actions after the trigger or watcher finds a message!

Automation Command

Automations can be stopped, by running the /automation stop command inside the ticket you want it to stop in. Restart it with /automation start You'll also be able to view the current status of the automations with /automation.

__Important Notes__

- Automation is on ALPHA TESTING PHASE, things might work unexpectedly or not at all. 
- Any automation will run for a maximum of 7 days or until the ticket is closed, afterward, it will stop checking
+ You can have 5 automations per panel

$auto

[trim zodiac]

Hello, when someone creates a ticket, for purchase for example, could the bot change the name of the ticket to purchase or this is a premium feature?

[humble sequoia]

━━ Axeel's inquiry has been moved to a ticket ━━

[jade topaz]

Can anyone help me out with this ?

Somehow when I want a ticket to go to a certain category it tells me that the bot doesn’t have the right permission to send the ticket in there even though I have all permissions turned on for the bot

[worldly helm]

Hey there!
Can you try giving the permission "Send messages" for the category ---Partnering--- aswell?

[jade topaz]

yea sure let me try

[jade topaz]

Yess I got it to work , tysm bro 👍👍👍👍

[worldly helm]

You're welcome
Feel free to reach out again if you have any more questions 🙏

[rigid kiln]

it keeps getting me this error, it worked before

[tulip oxide]

You are not the only one

[cloud pendant]

Nope

[rigid kiln]

rip

[cloud pendant]

I have the same issue

[restive condor]

Hi there, we are aware of these issues.

Unfortunately, this is beyond us as the issue is caused by Discord.

You can follow https://discordstatus.com/incidents/wlf7gks7nb1m for updates

[worldly helm]

Hey there!
I had the same Clyde message aswell. I am pretty sure, discord has some sort of downtime.

[rigid kiln]

alr thanks for letting me know i hope it gets better fast thanks for the support

[pseudo helm]

@restive condor Tu que eres el unico staff q me entiende,es normal q falle el bot?

[tulip oxide]

https://discordstatus.com/

[restive condor]

Es debido a un problema que Discord está teniendo en estos momentos

[pseudo helm]

en plan,o me tarda en responder o no me hace caso

[worldly helm]

Dan, its ur fault....!

[pseudo helm]

vale vale,gracias

[ionic path]

^^

[pseudo helm]

siempre tan atento

[tulip oxide]

ok but why do you have that for auto texting

[austere forge]

Hi there 🙂
#🆘│community-support message

[lyric quartz]

oh GG bots going down

when do we riot

[rigid kiln]

you can live without the bot for atleast 3 hours right?

[pseudo ravine]

depends on the server

[rigid kiln]

yeah

my server is pretty big and uses the tickets ALOT, so i am fucked

[pseudo ravine]

Let’s keep this channel to strictly regarding support for the bot

[jade topaz]

Sorry to bug again , but so basically this message means that the biz is currently not working but will again soon right ?

[austere forge]

Hi there 🙂
#🆘│community-support message

[jade topaz]

Thanks 👍

[rigid kiln]

noo my bots are not working too

should i pause invites to my server? cuz now people can send weird shit cuz my anti link and anti nude bot is down

[jade topaz]

The bot is down for now

No one can create tickets rn

[jade topaz]

I would tbh

[austere forge]

Hi there 🙂
#🆘│community-support message

or https://discord.com/channels/509192800865353738/571104498483986466

[rigid kiln]

i paused it

[hazy light]

so whens bot comming back up

ill pay $5 if you can give me exlcusive access untill its back on

yk what, make it 10

[pseudo ravine]

Hey there. Discord is currently having issues, which is affecting all bots

[empty dune]

okay

thank you

[covert swallow]

We are aware the bot is not working, it is a Discord issue, we can't do anything about it

[stray skiff]

Yo, what's the ETA for the bot being fixed

[covert swallow]

Please read my above message

[twilit summit]

Thanks for letting us know in #📣│bot-news !

[stray skiff]

Ah alr

[prime bridge]

<:notallowed:660789872600285184> #🆘│community-support has been locked!

You will gain access again once the lockdown is lifted.

[scenic plinth]

While there still remains no ETA, we're working to push services back online assuming Discords API issue cooperates. We disabled the bots to prevent rate limits (which would have caused much bigger issues).

Premium services should be restored, but until Discord's Status is fully stable, you can expect small amounts of potential lag should issues arise.

[prime bridge]

<:allowed:660789592647008258> #🆘│community-support has been unlocked!

Everyone now has access to this channel.

[jaunty juniper]

Can I still join the Portuguese support team? I have a lot of experience in support.

[humble sequoia]

How do be I become a Support Member?

You can become a support member in 2 ways:

1. You can be really active in #🆘│community-support gain <@&799500225579712543> role and get chosen by a Manager
2. You can apply VIA our applications that would be sent in #📣│server-news

We currently have Support Teams for the following languages:

:flag_us: English
:flag_jo: Arabic
:flag_fr: French
:flag_de: German
:flag_es: Spanish
:flag_br: Portuguese

[jaunty juniper]

I had been a member for a few years, but my account had been hacked and only now did I see that you had closed the vacancies for Portugal

[jaunty juniper]

How sad that the vacancies have closed. Is there no way to talk to someone to try to get one? I have a lot of experience in this.

[pseudo ravine]

Unfortunately not

[jaunty juniper]

Ok

[jaunty juniper]

My account had been hacked and I think I even reached out to support but I don't remember doing it. Is there any way I can try to talk to someone responsible?

just to at least see if I have a chance

[pseudo ravine]

No, the only ways are from the embed I sent above

[pseudo helm]

pq te tengo bloqueado?

a no,es pq me sale posible spammer XD

[jade topaz]

How do I get to the bot to inform me of a ticket being opened

[humble sequoia]

How to automatically ping my support team on a ticket?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to ping your support on
4. Open the Ticket options menu
5. Click on Edit Ticket Message
6. In the Message Content use one of the role mention syntax (**{@Role Name}** / **{Role ID}**)
7. Save changes

Note: For this to work properly, Ticket Tool requires the Mention Everyone permission. Or the role must have the Allow anyone to @mention this role setting enabled

[jade topaz]

thanls @pseudo ravine

[clever falcon]

thanks @pseudo ravine

[iron night]

Gave +1 Rep to @pseudo ravine (current: #6 - 679)

[pseudo ravine]

You're welcome, glad I could help!

[potent verge]

Hello, so for some reason on one our 400k+ servers we cant seem to access tickettool dashboard but it works on the servers and the bot is within said server. Nor me or the ownership account can access it. I was after a bit of help.

[pseudo ravine]

Hey there. What's the server ID? Not an invite, just the server ID

[potent verge]

828746399255887904

[pseudo ravine]

One moment

[potent verge]

ty

[pseudo ravine]

It seems like your premium subscription expired

You'll need to invite the white bot into your server, run the /botswitcher command and switch to the white bot, and then purchase a subscription

[potent verge]

we have the normal bot within the server?

[pseudo ravine]

That server has the premium bot as the active bot

[potent verge]

you see we cant access dashboard to do anything not even to change the bot

it says "You don't have access to this server.
"

[pseudo ravine]

You can run the /botswitcher command

[potent verge]

alri

Secondly, any due date when the partnership system will be open? I got 430k, 360k and 213k server that some use to be partned with you all.

[pseudo ravine]

There's no ETA unfortunately

[potent verge]

bet no worries, thank you!

thanks @pseudo ravine

[iron night]

Gave +1 Rep to @pseudo ravine (current: #6 - 680)

[pseudo ravine]

You're welcome, glad I could help!

[lost island]

when I do /open command it keeps on saying Channel is not a ticket

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[wise iris]

Automation isn't working

[pseudo ravine]

Hey there. How exactly is it not working?

[wise iris]

I'm trying to make if the ticket is inactive or something it closes

[pseudo ravine]

What’s the server ID? Not an invite, just the server ID

[wise iris]

893512452304687114

[pseudo ravine]

One moment

So you’re telling Ticket Tool to check if the ticket owner sends a message within 5 minutes of creating the ticket once, and then stopping the automation

You should change “once and stop” to “until stopped”

[wise iris]

It should work now right?

[pseudo ravine]

Yep, but you’ll need to test it on a new ticket

[wise iris]

Nothing happened

[terse lance]

Haiya, I invited the bot to my server but the server wont show up on my list so I can't add any tickets or anything. I've tried syncing the servers, closing and reopening the page, kicking and reinviting the bot and nothing fixed it. It isnt Rainbow.shork's server either. Do I need to be the owner of the server to manage it? Thats the only difference between this server and the other two. I am an admin so I should be able to add and edit everything but it just won't show up.

[jagged pine]

Does anyone know how to see past tickets because I have some info I need to get some info

[scenic plinth]

No, as we have told you previously, we cannot obtain this for you. You yourself need access to the server's transcript channel where the transcript of the ticket was presumably saved.

[jagged pine]

How I do that?

[worldly helm]

You can tell staff and ask for the transcript.

[jagged pine]

Ok bet thanks

[worldly helm]

You‘re welcome
Feel feee to reach out again if you need anymore help 🙏

[terse lance]

Sorry, I don't mean to be pushy, but is this issue because I am not the owner or what is the issue?

[granite atlas]

You welcome

[jade topaz]

Hey my premium is removed why?

I was making drop style command why it's not coming

[crimson inlet]

deleting an option in a panel would mean i have to delete the whole category in the panel right

[jade topaz]

What?

[crimson inlet]

i wanna take out this specifically, so i deleted the panel for
it

as seen here

but it’s still showing unfortunately

like i wanna completely remove that option ykwim

because around 150 people applied for that ticket and i wanna completely stop it without having to show the error

[worldly helm]

Hey there! You need to be administrator or the owner has to set up a Dashboard role.

If you have one of these two, try logging out and log in again.

[jade topaz]

@worldly helm hey there is not coming drop style cmd can you explain

[worldly helm]

Do not ping for support. Please wait for staff to assist you or #🎫│make-a-ticket

[misty kraken]

quick question, is there a way to have option of reason of creating a ticket text box?

[timber kernel]

You could use forms to ask the user up to 5 questions while creating a ticket.

[humble sequoia]

Pop-up Forms

A Discord Form lets the user answer individual questions in a pop-up Form, which then displays the answers in the ticket message. This can save time if you already know what you want to ask the user.

Setup Forms

Forms can be enabled under Panel Settings > Form Options > Edit Forms Options. In the new pop-up window, you can now enable and edit your own Form.

Form Options

You can add up to 5 questions in the Discord form. This is a Discord limitation. Each question can have a placeholder in the input field, a minimum and maximum input, multi-line, and also the option to have the answer required.

Options

Question Title ➞ Your Question goes here
Question Placeholder ➞ The placeholder text in the input field
Required ➞ If enabled, the user has to answer this question, to submit the form
Multi-Line Input ➞ Allows the user to input multiple lines
Minimum and Maximum Input ➞ Set a minimum and maximum input value for the user

Displaying the Answer

To display the answers from the user, you need to enable Auto display form results on the ticket message as an additional embed

If you don't want a second embed, go into your Panel Configs > Ticket Options > Edit Ticket Message. You use the variable {create.form.x} and replace x with the number of your question. For example, the response to Question 5 can be displayed with {create.form.5}.

[misty kraken]

aight thanks goat

[timber kernel]

[wide oyster]

Hi, how can I make sure the ticket opens within one category only

on the settings I always put the category where I want it open but it doesn't open there

[timber kernel]

Where does it open instead? Outside of any category?

[buoyant star]

what permissions do i need to add the bot to a server that i moderate in? ive got the manage server permission but it still doesnt let me add the bot

[humble sequoia]

What permissions should I give to Ticket Tool?

When first invited to your server, Ticket Tool should have the permissions shown below in order to ensure an appropriate functioning:

When customizing permissions for the different ticket participants, you must make sure Ticket Tool has the permissions you want it to grant to others, you can learn more about this here.

Missing Permissions
This error is a direct outcome of the bot missing permissions as depicted above. When troubleshooting this error we suggest you go through these steps:

• Use the </debug:1029783024264564765> command to check if the bot is lacking core role or channel permissions.
• Compare the category/channel's overrides and contrast them with the bot's roles to identify any permission denial that is breaking the functioning
• If you can't still figure it out, let our <@&540295656720302081> know so they can guide you through

Additional Resources

• If you are a server administrator and would like to understand more how to set up your server's permissions, we suggest checking the Discord Support Knowledge Base
• If you are a bot developer and are interested in the internal permission hierarchy we suggest you this part of the Discord Developer Docs

Important Note

- Giving Administrator permissions is NOT required and we do NOT encourage you to do unless you are trying to troubleshoot your permissions setup.

[timber kernel]

Here you go ^

[buoyant star]

what permissions do i need though 😭

i should be able to add it but i cant

[timber kernel]

These ^

you can use the /debugcommand to check for missing perms

[pseudo jungle]

How do I put a background on the ticket

[timber kernel]

wdym by background? can you please elaborate?

[pseudo jungle]

background like

Like this

[timber kernel]

Via the field editor from Panel Configs -> Messages -> Edit Panel / Ticket message etc.
-> Image URL

Note:

It is for Premium only

[pseudo jungle]

I have the bot of Premium

[buoyant star]

what command would an admin need to run to be able to give me dashboard access to the ticket bot

[timber kernel]

Then go for it

[timber kernel]

They need to go to the dashboard and add your role to the dashboard roles:
Panel Configs -> Server Configs

[pseudo jungle]

???

[timber kernel]

This server does not have premium

you can see it also from the

[flint spear]

Helloo all of our old transcripts don’t open anymore (from around early-mid last year and earlier), is there any reason this is or any way to fix it? We’re a pretty busy server so would help to have those records!

[austere forge]

Hi there 🙂
Transcript links expire after a certain period of time.

Please use the Direct Link button again to generate a new link

[flint spear]

That doesn't seem to be working, the Direct Link takes us to this page

[austere forge]

Alr, those are the old transcripts

Unfortunately, once the link expires on those they are no longer accessible via a direct link.
Please download the HTML file to view it

[flint spear]

Ah, gotcha

Thank you muchly

[hallow quartz]

Is there a way to close with a reason?

[ocean sleet]

I cant edit these two

[timber kernel]

This is for Premium only.

[timber kernel]

yes, you can use /close reason

[hallow quartz]

How about with the button with in a ticket?

[timber kernel]

that is not possible, feel free to add a suggestion for it

[ocean sleet]

k

[ocean sleet]

how about the panel name

[timber kernel]

This you can change with the green Rename button

[ocean sleet]

thanks @timber kernel

[iron night]

Gave +1 Rep to @timber kernel (current: #25 - 212)

[timber kernel]

[ocean sleet]

I didnt find it though

[timber kernel]

If you go to the dashboard an click Panel Configs

it will show at the top

[ocean sleet]

K

[alpine pike]

Hey guys, I want to put all of my tickets in a category

How do I do that without messing up the permissions?

[worldly helm]

Hey there!
Dashboard-->Panel Configs-->Category-->Select your wanted one

[hollow lodge]

Why did ticket tool nuke my server?

[pseudo ravine]

Hey there. That's not the real Ticket Tool

@pseudo glen The 4 digits are different from that bot and the official bot

[hollow lodge]

Alright I need to find out at least who did it.

[pseudo ravine]

It should show who invited the bot in the Audit Log

[hollow lodge]

Found it.

[pseudo ravine]

Glad you managed to find out!

[hollow lodge]

Do you think I can report him from the game this server is based on?

[pseudo ravine]

Most likely, but I can't give you an accurate answer

[hollow lodge]

Alright thanks I will try!

[pseudo ravine]

You're welcome, glad I could help!

[stiff quail]

hey ,how I become a support?

[humble sequoia]

How do be I become a Support Member?

You can become a support member in 2 ways:

1. You can be really active in #🆘│community-support gain <@&799500225579712543> role and get chosen by a Manager
2. You can apply VIA our applications that would be sent in #📣│server-news

We currently have Support Teams for the following languages:

:flag_us: English
:flag_jo: Arabic
:flag_fr: French
:flag_de: German
:flag_es: Spanish
:flag_br: Portuguese

[worldly helm]

Hey there!
Look above ^^

[pseudo ravine]

Please don't reply to a support members latest message for support. Just state your question/issue and someone will assist you

[pseudo helm]

Como hacia un sugerencia?

[humble sequoia]

Equipo de Soporte Español

Querido usuario, si está buscando ayuda, por favor abra un ticket para contactar al Equipo de Soporte Español. Diríjase a #🎫│make-a-ticket y presione el botón :flag_es:.

[pseudo helm]

@restive condor yo que te quiero mucho y creo q eres el unico que habla espanol como se hacia una suggest

vale

[restive condor]

Hola, puedes usar el comando s!suggest seguido de tu sugerencia en #🤖│bot-spam

[pseudo helm]

Gracias,siempre tan atento!

[restive condor]

[pseudo helm]

[tight goblet]

hey guys whats up question i see some server have an automatic ticket get opened as soon as a member opens a ticket how can i replicate this?

[restive condor]

Hey there! As soon as a member joins the server you mean?

[tight goblet]

yes

[pseudo helm]

Joder,que bien q escribes en ingles ya hablarlo yo creo q te confundo con un ingles 100%100

[restive condor]

Any bot that has some sort of Welcome plugin will work here (MEE6, Dyno, Sapphire...etc)

That bot will need to send the $new or $ticket commands with the user ID in a private channel to start a ticket.

See below how to integrate that bot with Ticket Tool

[humble sequoia]

Integrating an External Bot x Ticket Tool <:TicketToolGold:1073948897673748490>

Integrating Ticket Tool with an external bot allows you to customize your server's Ticket System further!

1. The external bot must output the $new or $ticket commands with the user's ID to start a ticket. Preferably in a private channel.

Eg. $new 12345678901234567890

2. Your ticket panel must be Command Style enabled

3. You must whitelist that bot's ID in your Dashboard ➞ Server Configs ➞ Bot section.

Otherwise Ticket Tool will not react to the command and a ticket will not be created.

4. If you'd like to include a reason in the command usage, feel free to do so after the user ID.

Eg. $new 12345678901234567890 Your reason goes here
This reason can then be shown anywhere in the Ticket Message with the {create.reason} variable

** Note:** If you have changed Ticket Tool's default prefix ($) please ensure to amend the prefix for the $new or $ticket commands.

Eg. If your prefix is -, then what you're looking for the bot to use is -new or -ticket

$botintegration

[restive condor]

Let me know if you have any questions 🙏

[restive condor]

JAJJAJAJA, gracias 🫶

[tight goblet]

@restive condor any way you can help me get this plugged into my server?

[restive condor]

I can't do it for you but yes I can help 😄

Have you found a bot that has some sort of welcome plugin?

[pseudo helm]

** +🇷 🇪 🇵 @🇩 🇦 🇳 👑 **

[deft sleet]

guys when i join discord server from another alt it says invalid invite

[hardy crown]

how can i make new account on udev

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[vestal tinsel]

Is there a way to check “ticket stats” and see a ticket handler’s stats on handling tickets?

[pseudo ravine]

Hey there. You can go to the Dashboard > Statistics

[ripe carbon]

i want to recover an transcript from my old termed account

Its urgent please help

i have old account userid and proofs

[restive condor]

Hi there, unfortunately we do not store transcripts for privacy reasons.

You will need to request it from server staff

[ripe carbon]

he is not providing

[restive condor]

There's not much we can do sadly. Transcripts are stored directly in their server, which is not available for us to access

[humble sequoia]

How do be I become a Support Member?

You can become a support member in 2 ways:

1. You can be really active in #🆘│community-support gain <@&799500225579712543> role and get chosen by a Manager
2. You can apply VIA our applications that would be sent in #📣│server-news

We currently have Support Teams for the following languages:

:flag_us: English
:flag_jo: Arabic
:flag_fr: French
:flag_de: German
:flag_es: Spanish
:flag_br: Portuguese

[worldly helm]

Sí

[lost fractal]

is ticket tool supposed to be able to save image attachments in transcripts? i noticed that it saves a few basic images like server icons and profile icons, but no other image attachments which is really frustrating. there aren't many images either, but it doesn't even save one image. unless the file limit is way lower than i expected.

[restive condor]

Hey there! Unfortunately, images are only saved in transcripts for premium users.

Once a channel is deleted, so is everything in it, so Discord doesn't store any images.
We store images ourselves for premium users only up to 8MB

[lost fractal]

ah. i feel like that should be noted somewhere easy to see on the site... because i'm checking now and the comparison page for premium vs free doesn't say anything about that. that would've been nice to know before realising all our images for social media verifications would not be saved... :')

[halcyon panther]

Hay I need Redeem A Code pls I need free

[restive condor]

Well, the norm is images not being saved as to how Discord handle attachments, if the image exist somewhere it would be saved though.

If you send the image in a permanent channel prior to deleting the ticket channel, it would appear in the transcript.

Premium servers ensures we save the image ourselves, but yes a note on the Dashboard would be beneficial 👍

[restive condor]

Hi there, what exactly do you mean?

[halcyon panther]

I need premium free my premium is end time

[restive condor]

It's not possible to get premium for free unfortunately

[halcyon panther]

Okay 😦

[lost fractal]

what do you mean by a permanent channel? like, are you saying i can have a channel just for archiving images from tickets? how would they show up in the transcript if they're in another channel and the original attachment no longer exists?

if i can't do that i guess i could start saving images and uploading them in a thread made from the transcript message so they're in one place that way

[restive condor]

My apologies, I meant send in a permanent channel prior to being sent in the ticket. If the original attachment is deleted then nothing wouldn't be saved in the transcript for free

Either that or upload the images somewhere. It's not convenient sadly

[lost fractal]

ahhh okay. i'll make a permanent channel just for archiving images then. but yeah, i really think having a note on the dashboard that says saving images in transcripts is only available for premium users would be a good idea. :')

[jade topaz]

Does anyone know how I can see a ticket that opened a month ago?

[restive condor]

Hey there! Did you delete that ticket?

Or was that ticket opened in another server

[languid dome]

I have the claim button enabled on the website but when i open a ticket its not showing up

[restive condor]

Hey there! Claiming is a premium feature

[humble sequoia]

Claiming Options

Claiming allows you to change the ticket name, category and permissions. To use it you have to enable it first on your Dashboard > Panel Configs > Claiming

Note: This is a premium feature

[languid dome]

bru-

[jade topaz]

Yes i already deleted it

[restive condor]

If you didn't save a transcript before deleting the ticket then it's gone forever unfortunately

[errant tree]

hey guys how can i make the bot ping the support team when a ticket opens up ?

[humble sequoia]

How to automatically ping my support team on a ticket?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to ping your support on
4. Open the Ticket options menu
5. Click on Edit Ticket Message
6. In the Message Content use one of the role mention syntax (**{@Role Name}** / **{Role ID}**)
7. Save changes

Note: For this to work properly, Ticket Tool requires the Mention Everyone permission. Or the role must have the Allow anyone to @mention this role setting enabled

[errant tree]

ty

thanks @pseudo ravine

[iron night]

Gave +1 Rep to @pseudo ravine (current: #6 - 682)

[pseudo ravine]

You're welcome, glad I could help!

[tight goblet]

@restive condor okay i have mee6

[restive condor]

Alright, you can configure MEE6's Welcome plugin so the welcome message is sent in a private channel in the $new [userID] (reason) format

Replacing [userID] with the correct MEE6 variable for the user's ID and (reason) with the reason for the ticket (optional)

[tight goblet]

will the ticket be openend automatically?

[restive condor]

Yes, as MEE6 will trigger a ticket with the command once a user joins the server

You will need to enable command style tickets and mee6's ID as a bot ticket tool will react to next

[tight goblet]

On here ?

[restive condor]

Send message when a user joins the server, yes

[wanton belfry]

Sigma moment

[tight goblet]

Okay so how do I get it to open a ticket

[restive condor]

Once you have your welcome message created, you can follow steps 2 and 3 below

[humble sequoia]

Integrating an External Bot x Ticket Tool <:TicketToolGold:1073948897673748490>

Integrating Ticket Tool with an external bot allows you to customize your server's Ticket System further!

1. The external bot must output the $new or $ticket commands with the user's ID to start a ticket. Preferably in a private channel.

Eg. $new 12345678901234567890

2. Your ticket panel must be Command Style enabled

3. You must whitelist that bot's ID in your Dashboard ➞ Server Configs ➞ Bot section.

Otherwise Ticket Tool will not react to the command and a ticket will not be created.

4. If you'd like to include a reason in the command usage, feel free to do so after the user ID.

Eg. $new 12345678901234567890 Your reason goes here
This reason can then be shown anywhere in the Ticket Message with the {create.reason} variable

** Note:** If you have changed Ticket Tool's default prefix ($) please ensure to amend the prefix for the $new or $ticket commands.

Eg. If your prefix is -, then what you're looking for the bot to use is -new or -ticket

$botintegration

[tight goblet]

But what channel do I sent it too since ticket tool has to create a channel

[restive condor]

You don't have to send the panel message as tickets are being created via commands

You just need to enable command style tickets

[restive condor]

^

The welcome message should be in that format. It's not an actual welcome message for the user to see

[tight goblet]

I replace this right on the message ?

[restive condor]

correct

[tight goblet]

The code you provided me is the one I should put or I still have to use mee6 appropriate code

[restive condor]

You need to find the correct variable to display the user ID, yes

So it should look something like
$new {variable} Reason-if any

[tight goblet]

I’m lost in this part ngl Dan

[restive condor]

Please ask MEE6's support team the variable to display the user's ID

So it looks like the example above

Once that's done, MEE6 will send that command with the correct user ID every time someone joins the server

Creating a ticket with Ticket Tool

[pseudo ravine]

Do you need any support regarding Ticket Tool?

[humble sequoia]

Equipo de Soporte Español

Querido usuario, si está buscando ayuda, por favor abra un ticket para contactar al Equipo de Soporte Español. Diríjase a #🎫│make-a-ticket y presione el botón :flag_es:.

[pseudo ravine]

You can make a spanish ticket to get spanish support regarding Ticket Tool

[restive thistle]

how do i automatically put tickets into a category

[carmine whale]

Anyone know whats wrong with the ticket ping?

1249018584131436555

[jade topaz]

can someone help me on making the prompt on ticket bot

i dont know how to set it up

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

How do I set what category tickets are created in?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to grant access to
4. Open the Category options menu
5. Select the categories of your preference
6. Save changes

[pseudo ravine]

@restive thistle Hey there. Read this embed above ^

[pseudo ravine]

Hey there. Can you elaborate a bit?

[carmine whale]

I worked a day ago and now doesn't ping DM

[pseudo ravine]

Do you have a screenshot? I'm not still 100% understanding what you're referring to

[carmine whale]

Yeah one moment

[halcyon wadi]

Hello. I was in a ticket on discord in someones server and I sent them a login information that they needed. After they were done and closed the ticket I forgot the login information myself. How can I find it? They don't remember it either.

[pseudo ravine]

Hey there. If they saved the transcript of the ticket, they can view that

[halcyon wadi]

I'm not sure if they did. What if they didn't?

[pseudo ravine]

Then there's no way to get it back

[carmine whale]

Here

[pseudo ravine]

We don't store any transcripts for privacy reasons

[humble sequoia]

How to automatically ping my support team on a ticket?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to ping your support on
4. Open the Ticket options menu
5. Click on Edit Ticket Message
6. In the Message Content use one of the role mention syntax (**{@Role Name}** / **{Role ID}**)
7. Save changes

Note: For this to work properly, Ticket Tool requires the Mention Everyone permission. Or the role must have the Allow anyone to @mention this role setting enabled

[pseudo ravine]

Make sure it's spelled exactly how the role is spelled

[halcyon wadi]

Damnit. Do yk if I can login to xbox with just a username and password??

[pseudo ravine]

I don't know

[halcyon wadi]

Okay

[carmine whale]

Oh... right.....

got it Thanks @pseudo ravine

[iron night]

Gave +1 Rep to @pseudo ravine (current: #6 - 683)

[pseudo ravine]

You're welcome, glad I could help!

[autumn rune]

what roles in a discord server do i need to manage and edit ticket tool

[humble sequoia]

Don't see your server in the dashboard?

Try using the Sync Servers button on your top center of the Dashboard page
You will possibly need to relog. Look below to see the steps on how to relog.

If this doesn't work

You should relog from the dashboard, you can do this by clicking here to log out immediately, and then log back in

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using the </permissionlevel:1029797400174399542> command on your Discord Server

If the bot's response is:

- @User is permission level: 0 (User)

You don't have any of the 3 levels required to access the server's dashboard

[autumn rune]

what if it wont let you / the bot at all?

ticket tool wont run commands

[pseudo ravine]

Are you referring to it saying The application didnt respond?

[autumn rune]

no it wont let me run anything

[pseudo ravine]

As in no commands are showing up?

[autumn rune]

yea

.

[pseudo ravine]

Then you don't have the correct level to manage Ticket Tool

[humble sequoia]

Dashboard Roles

Any role you put there will have full access to the ticket tool dashboard. The server owner and users with admin permissions already have access to the dashboard.
Be careful of which roles to put here

Aug 29, 2024, 2:35 AM

[pseudo ravine]

Tell the server owner to do this ^

[autumn rune]

he does not know how XD ill have to get ahold of him to give me administrator temporarly

thank you @pseudo ravine 🙂

[iron night]

Gave +1 Rep to @pseudo ravine (current: #6 - 685)

[pseudo ravine]

You're welcome, glad I could help!

[zenith bane]

hi ive been getting this for the past 2 days trying to set up ticket tool, is there a reason why?

[worldly helm]

Hey there!
Please do not reply to a staff members last message. They will help you as soon as they can

make sure the bot has every of these permissions

[zenith bane]

hey! sorry, i replied to that and 4got to disable the ping on it lolol

[worldly helm]

Nws, just watch out more :)

[vital steppe]

hola

help with app

[humble sequoia]

Hello, we would love to help you, but if you don't tell us what you need help with we can't help you :(

[weak geyser]

Hello !

Im trying to create ticket for my server

And this keeps popping up can some1 help please thank you!

[austere forge]

Hi there 🙂
If you click on authorize will the bot be on your server?

[weak geyser]

No we don't have any bots

How do I create one?

[austere forge]

There's no need to create one, just add ticket tool on your server.
follow guide below for easy guide ⬇️

[humble sequoia]

Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

Create a Panel

To create a panel we are going to need to head over to the Panel Configs Tab on the Dashboard.

Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and you are ready to get started with configuring your panel.
An example of a creating a panel is shown below.

Send the Panel to a Channel

Once the panel has been created, use the blue Send button and select the channel you want the panel to be sent to.

The Panel wasn't send

Use the </debug:1029783024264564765> command to diagnose possible permission issues with the bot.

[weak geyser]

One more question

My server won't pop up

[humble sequoia]

Don't see your server in the dashboard?

Try using the Sync Servers button on your top center of the Dashboard page
You will possibly need to relog. Look below to see the steps on how to relog.

If this doesn't work

You should relog from the dashboard, you can do this by clicking here to log out immediately, and then log back in

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using the </permissionlevel:1029797400174399542> command on your Discord Server

If the bot's response is:

- @User is permission level: 0 (User)

You don't have any of the 3 levels required to access the server's dashboard

[alpine pike]

Hey guys, when trying to add a ticket to a category I get this message

What should I choose to not break everything? lol

[worldly helm]

Hey there!
If u set up the permissons via the Dashboard, i'd suggest u click on KEEP CURRENT PERMISSIONS

[mental spindle]

Hola just wanted to ask can this automatically be renamed based on who support person is handling the ticket?

[worldly helm]

Hey there! Yes that is an option.

[humble sequoia]

Ticket names

The ticket name is the default channel name of all tickets. To edit it, go to your Dashboard > Panel Configs > Ticket. There you can edit the channel name of opened and closed tickets. You can also use variables in there.

Note: This is a premium feature

[worldly helm]

its premium only

[mental spindle]

Oof still using the free bot 😭. So the only way to do it on the free version is rename the channel right?

[worldly helm]

Yep, you can manually rename it :)

[mental spindle]

Got it! Thank you Lias for all the help! 🫶

[worldly helm]

You're welcome‼️Feel free to reach out again if you have any more questions 🙏
If you think i did good, feel free to do +rep @lias1948 in #📈│reviews

[mental spindle]

Thanks @worldly helm for all the help! 🫶

[iron night]

Gave +1 Rep to @worldly helm (current: #29 - 126)

[alpine pike]

How can I change that?

[lament prairie]

Dashboard -> Panel Configs -> Limits -> Open tickets each user

[vagrant quarry]

Been trying to give a role in my server access to close tickets/support team access but everything i try still tells them they have no access to closing tickets

[plush sand]

Hi, is it possible that supporter roles are notified via dm when a new ticket is created?

[low tree]

Hey, when my members try click "create ticket" they get this:

Which obvious setting am I missing 🤣

Nvm, all fixed. Didn't realised I blacklisted my regular member role 😿

[worldly helm]

Hey there!
Sadly that isn‘t. You can ping auto ping them in the ticket tho. For the guide, look below 🙏

[humble sequoia]

How to automatically ping my support team on a ticket?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to ping your support on
4. Open the Ticket options menu
5. Click on Edit Ticket Message
6. In the Message Content use one of the role mention syntax (**{@Role Name}** / **{Role ID}**)
7. Save changes

Note: For this to work properly, Ticket Tool requires the Mention Everyone permission. Or the role must have the Allow anyone to @mention this role setting enabled

[worldly helm]

Why‘d bro leave ;-;

[plush sand]

Thanks!

[iron night]

Gave +1 Rep to @worldly helm (current: #29 - 127)

[worldly helm]

Yw :)

[slow swallow]

hii

[slow swallow]

am here for help again

[humble sequoia]

Hello, we would love to help you, but if you don't tell us what you need help with we can't help you :(

how to restrict people from closing the ticket , so that only mods can close it, we would love to help you, but if you don't tell us what you need help with we can't help you :(

[slow swallow]

how to restrict people from closing the ticket , so that only mods can close it

[worldly helm]

What the f?

[slow swallow]

huh

reason no.1 i dont trust ai

[worldly helm]

Hey there!
Dashboard—>Panel configs—>Buttons—>Close ticket—> Support Team only

[slow swallow]

thanku so much

[arctic shuttle]

i want help with id pass

pls help me

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[arctic shuttle]

pls help me

[humble sequoia]

⚠️ Please read the messages previously sent by our team ⚠️

[sharp mortar]

Help me to sleep ticket for you want give source

You zeta big pensil

Chlen popa siska

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[sharp mortar]

Ez

[fiery tulip]

how to make it so that the bot pings staff members when a ticket is created?

nvm i found it

[dense light]

Keep getting this error everytime I try to update the name of the buttons on my ticket panel? > Failed: Invalid Form Body components[0].components[0].emoji.name[BUTTON_COMPONENT_INVALID_EMOJI]: Invalid emoji

[austere forge]

Hi there 🙂
Can i get your server ID / name pls, not a invite

[dense light]

Hellbininfo's Community

[austere forge]

On your Dashboard, go to Panel configs > Button > Create ticket
On your main panel, you put text in the emoji field.

If you want to add/change the button text, use the button text field instead.

[dense light]

Thank you but I'm still receiving this error when I try to update the message, will I try sending a new one?

[iron night]

Gave +1 Rep to @austere forge (current: #11 - 521)

[austere forge]

pls remove the text in the emoji field 🙂

[dense light]

Oops that's my bad haha, thank you for the help!

[austere forge]

You're welcome, glad I could help !

[dense light]

✅

Actually @austere forge , could I also ask how you make a ticket ping staff members when said ticket has been opened?

Apologies for the ping if that's an issue :)

[humble sequoia]

How to automatically ping my support team on a ticket?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to ping your support on
4. Open the Ticket options menu
5. Click on Edit Ticket Message
6. In the Message Content use one of the role mention syntax (**{@Role Name}** / **{Role ID}**)
7. Save changes

Note: For this to work properly, Ticket Tool requires the Mention Everyone permission. Or the role must have the Allow anyone to @mention this role setting enabled

[austere forge]

follow instructions above ⬆️

[dense light]

🫡

[junior salmon]

How do we rename the ticket bot ?

[humble sequoia]

Ticket Tool Custom Avatar

As of now, you are not able to change Ticket Tool's profile picture, nonetheless, our Development Team is working on the release of white labels, this is your own custom bot!

For the time being, you can change the bot's nickname by right-clicking the bot in the user list on your server and clicking Change Nickname

$avatar

[tight goblet]

hello guys can anyone help me set up ticket tool so as soon as a member joins a ticket get opened automatically

leet me know if anyone can help

[humble sequoia]

Integrating an External Bot x Ticket Tool <:TicketToolGold:1073948897673748490>

Integrating Ticket Tool with an external bot allows you to customize your server's Ticket System further!

1. The external bot must output the $new or $ticket commands with the user's ID to start a ticket. Preferably in a private channel.

Eg. $new 12345678901234567890

2. Your ticket panel must be Command Style enabled

3. You must whitelist that bot's ID in your Dashboard ➞ Server Configs ➞ Bot section.

Otherwise Ticket Tool will not react to the command and a ticket will not be created.

4. If you'd like to include a reason in the command usage, feel free to do so after the user ID.

Eg. $new 12345678901234567890 Your reason goes here
This reason can then be shown anywhere in the Ticket Message with the {create.reason} variable

** Note:** If you have changed Ticket Tool's default prefix ($) please ensure to amend the prefix for the $new or $ticket commands.

Eg. If your prefix is -, then what you're looking for the bot to use is -new or -ticket

$botintegration

[tight goblet]

anyone that can help me do it not just give me instructions

[humble sequoia]

Ticket Tool Custom Avatar

As of now, you are not able to change Ticket Tool's profile picture, nonetheless, our Development Team is working on the release of white labels, this is your own custom bot!

For the time being, you can change the bot's nickname by right-clicking the bot in the user list on your server and clicking Change Nickname

$avatar

[echo yacht]

@junior salmon ⬆️

[echo yacht]

@tight goblet Here's the guide for what you want ⬆️

[tight goblet]

yeah i dont understand any of this i want someone to do it for me

[gilded verge]

the Staff sent instruction because it's NOT possible to auto-create ticket when user joins to the server and you have to use another bot that will trigger creating ticket for the user who joined

[tight goblet]

can you help me ? i have mee6 but mee6 support is horrible they literally havent answered me at all

[gilded verge]

umm... im not sure how exactly you want me to help you 😕
you can create your own bot (or use one that has such feature), there implement event that when new user joins the server then your bot sends command $new userid on a given channel and it will create the ticket for the panel you activated $new or $ticket command

[junior salmon]

thank you

[iron night]

Gave +1 Rep to @echo yacht (current: #40 - 82)

[heavy holly]

I wanted to know how to put 2 prefix command

[austere forge]

Hi there 🙂
This is not possible

[mental spindle]

oof what made me got a time out? I assume for of the words is in a blacklist?

[austere forge]

Hi there 🙂
Sending a large number of images can be taken as spam by the bot

For your issue, make a sure on your Dashboard > Panel configs > Permissions > Support team EDIT OPENED - Manage Channel

[mental spindle]

Got it will report back once I get feedback with the staff member!

I was going crazy figuring out did Discord have a bug or I set up the permission wrong in the server

[austere forge]

all good 👍
let me know if it works

[wild elm]

Hello

[worldly helm]

Hello, do u have any questions about the bot?

[wild elm]

Yes

This

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[sharp mortar]

guys, please help me, I’m making my own shooting range, I need you to make me a ticket so that players can create a ticket, I’m Russian and I support you, please, I’ll tell you what to write

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[errant tree]

guys is this right to make the bot ping a role ?

[austere forge]

Hi there 🙂
that's correct 👍
make a sure ticket tool have perms to mention roles

[errant tree]

so if the role is higher then the bot it doesnt work ?

[errant tree]

anyways tysm for ur help

[austere forge]

this should work, even if the role is higher than the bot role

[errant tree]

i see

[tulip sparrow]

How to fix this?

@austere forge

[timber kernel]

Please run /debug

And please do not ping staff.

[tulip sparrow]

How to fix this?

[timber kernel]

Please read my message from above.

[tulip sparrow]

I cant

Where?

[timber kernel]

in your server in the same channel you used the panel command

[tulip sparrow]

Wait

Didn't work

[peak hinge]

excuse me, can someone tell me how to open a support ticket

[austere forge]

hi there 🙂
#🎫│make-a-ticket

[austere forge]

Hi there 🙂
Make sure that the bot has: VIEW CHANNEL SEND MESSAGE and READ MESSAGE HISTORY perms in the channel

[storm slate]

hey guys

i need a support

[humble sequoia]

Hello, we would love to help you, but if you don't tell us what you need help with we can't help you :(

[storm slate]

i'm actually trying to use the Ticket Tool bot for a discord server but i don't understand how to make it

i need to put it for support the members if they have problems

[lament prairie]

run /setup command

[storm slate]

still not working. i selected the category and the channel, but in the channel there's nothing

[halcyon grotto]

I need help!

@frozen crypt Can you help

Sorry.

[humble sequoia]

Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

Create a Panel

To create a panel we are going to need to head over to the Panel Configs Tab on the Dashboard.

Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and you are ready to get started with configuring your panel.
An example of a creating a panel is shown below.

Send the Panel to a Channel

Once the panel has been created, use the blue Send button and select the channel you want the panel to be sent to.

The Panel wasn't send

Use the </debug:1029783024264564765> command to diagnose possible permission issues with the bot.

[austere forge]

Hi there 🙂
follow instructions above ⬆️

[humble sequoia]

@halcyon grotto, we would love to help you, but if you don't tell us what you need help with we can't help you :(

[crisp scroll]

in premium is thier and custom bot perks? like we can change bot pfp and name + bio/status

[storm slate]

i'm also getting mad with my head phones, is here someone that could resolve my stupid problem? my headphones working really really bad, it seems that when my character make sounds and another player or just other sounds come near me, the sounds that i make disappear and i can only hear other sounds

[humble sequoia]

Ticket Tool Custom Avatar

As of now, you are not able to change Ticket Tool's profile picture, nonetheless, our Development Team is working on the release of white labels, this is your own custom bot!

For the time being, you can change the bot's nickname by right-clicking the bot in the user list on your server and clicking Change Nickname

$avatar

[austere forge]

Hi there
see above ⬆️

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[austere forge]

⬆️

[storm slate]

so is impossible to resolve