🆘│community-support

[dark kraken]

There is no other solution

Hey there, You should add this bot @pseudo glen

Hey there! , give him a role in your server which has Administrator permission

[plain dagger]

help

guys help

how to go in my ticket

i tried ctrl V

and it only copied my cookie

[pseudo ravine]

Hey there. Can you elaborate a bit?

[plain dagger]

wdym

[tepid geyser]

WHAT when someone open ticket by me then he get first in command and tocket supporter role and

[plain dagger]

bro can sm answer my question

[tepid geyser]

@pseudo ravine plsss help i need to go to school

[plain dagger]

ok

i hel

p4555353

hello

[pseudo ravine]

I already asked if you can elaborate on what you need help with

[plain dagger]

oh

i need help whit my ticket i dont know how to open the ticket

[tepid geyser]

Pls help when someone open a tcket they get staff roles

[pseudo ravine]

Hey there. I’m not sure I’m understanding what you’re saying?

[tepid geyser]

Okay look a staff member from me is none commander 1,2,3 and he open ticket then he has first in commands the role in my server

[pseudo ravine]

Please be patient, you already pinged me, there’s no need to reply to messages that aren’t for you for support

[plain dagger]

stich

i need help idk how to open my ticket

[tepid geyser]

Ok but can you help

[timber kernel]

Open a ticket where exactly?

[plain dagger]

in the roblox hacking servieces

i tried ctrl V

[timber kernel]

We cannot help you with this here. You need to ask the server staff from there to help you out.

[pseudo ravine]

Dashboard > Ticket > Ticket Opened Roles > Remove the roles

[tepid geyser]

Ok thx

[plain dagger]

here

[pseudo ravine]

As Tux said, we cannot help you with that. We aren’t staff members of that server. You will need to wait until one of them is available

[plain dagger]

i just wanna open it

in the vid they say ctrl V

i tried ctrl v

[pseudo ravine]

You have opened a ticket

[plain dagger]

wdym

[pseudo ravine]

You are in a ticket in this screenshot

[plain dagger]

no im trying to

thats my question

how should i react on the ticket

i can tt

[pseudo ravine]

That’s not something we can help with

[plain dagger]

i mean

how can i open it the ticket

[timber kernel]

Sprichst du besser Deutsch? Dann erkläre ich es dir gerne auf Deutsch nochmal.

[plain dagger]

ja

[timber kernel]

Du hast auf dem anderen Server ein Ticket eröffnet, wie in deinem Screen zu sehen.
Du musst nun warten, bis das Serverteam dir dort antwortet, da können wir von hier aus nichts machen.

[plain dagger]

im viedo sah ich das der mann den ticket geöffnet hat dann seine cookies reingemacht und dann gesendet

ich probiere es aufzumachen klappt aber nd

[timber kernel]

Bei dem Thema können wir dir leider auch nicht helfen. Wir geben hier Support für den Ticket Tool bot selbst, nicht für andere Server, welchen den Bot verwenden.

Diese Frage musst du auch auf dem anderen Server stellen bitte.

[plain dagger]

die antworten nie

[timber kernel]

Das tut mir leid, aber da kann ich leider nichts machen.

[plain dagger]

ich such mir neue server

[timber kernel]

Viel Erfolg.

[plain dagger]

kannst du eins empfehlen

[timber kernel]

Ich kenne mich damit nicht aus, deshalb leider nein.

[plain dagger]

bist du ein bot

?

[timber kernel]

nein, bin ich nicht xD

[plain dagger]

lüge

HAHAHAH

[timber kernel]

Ich wünsche dir einen schönen Tag und viel Erfolg.

[plain dagger]

danke

[last mason]

"server at channel limit of 500" and says error whenever i try to create a report. what is this?

[kindred hollow]

Hi there! Discord has a limit of 500 channels per server, and it looks like the server has reached this limit.

Please reach out to the server staff to clear some channels so that new ones can be created.

[last mason]

thanks!

[iron night]

Gave +1 Rep to @kindred hollow (current: #130 - 5)

[kindred hollow]

No prob!

[leaden idol]

hi haw to chaNGE PASWORD ?

[restive condor]

Hi, you're already being helped in a ticket -> #1272478347393499168

[quiet stratus]

hello

can i ask for a help?

[restive condor]

Hi, how can I help?

[quiet stratus]

uh i banned perm but idk what the reason i rlly wanted to play all the time then i log out directly but idk then i joined back then they say your banned perm.

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[restive condor]

You're in the wrong server

[quiet stratus]

oh sorry my bad my hand shaking fr.

where should i got?

go*

[restive condor]

We don't know unfortunately

We're not associated with whichever game that is

[quiet stratus]

oh its type soul

[restive condor]

Sorry, I don't know either 🙏

[quiet stratus]

oh

i lost...

but thanks for answer my bad

[honest blade]

How do i close tickets temporarily? Like making everyone unable to open a ticket channel

[restive condor]

Hey there! Dashboard > Panel Configs > Buttons > Create Ticket Button - Disabled roles, add @everyone

[leaden idol]

I can't log in to the game, the password and e-mail are fine

[restive condor]

You are in the wrong server

This is the support server for the Discord bot Ticket Tool - @pseudo glen

[proud osprey]

Hi, thank you very much

[iron night]

Gave +1 Rep to @dark kraken (current: #77 - 14)

[leaden idol]

me acount no work

[scenic plinth]

As we have told you, we cannot help you. We don't know what your problem is or how to fix it. You are not in the right server, this is support for Ticket Tool, a bot on Discord. We have no idea where you need to go for help.

[icy sphinx]

Hello. Can you tell me how to create a panel with categories and configure it?

[restive condor]

Hey there! What exactly do you mean by ''with categories''? Multiple buttons like in #🎫│make-a-ticket ?

[autumn zodiac]

hello

[humble sequoia]

Hello, we would love to help you, but if you don't tell us what you need help with we can't help you :(

[valid oracle]

How can i put a role on the blacklist so they dont se the tickets?

[humble sequoia]

<:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706> Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on

First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

• Panel doesn't send? Make sure you have a valid emoji selected
• Option doesn't show up? Check if two options have the same panel in the DropDown Editor

$dropdown

[restive condor]

See above please ^^

Let me know if you have any questions 🙏

[restive condor]

Hey there! Dashboard > Server Configs > Blacklisted Roles

[humble sequoia]

Blacklist Roles

Any role you assign as a blacklisted role won't be able to use commands or buttons.

Selecting a blacklisted role

Go to your Dashboard ➞ Server Configs. There you will find the option to select blacklisted roles.
Note: Don't forget to save.

[icy sphinx]

Well, thank you.

[iron night]

Gave +1 Rep to @restive condor (current: #2 - 1168)

[valid oracle]

How can i make that 2 roles se different open tickets but cant see them from each other?

[restive condor]

Hey there! Do you have two different panels?

[valid oracle]

yes i do

[restive condor]

Dashboard > Panel Configs > General > Support Team Roles

Each panel can have its own support team roles

[scenic relic]

كيف اغير هذا اللون ؟

[kindred hollow]

$articket

[humble sequoia]

فريق الدعم الفني العربي

عميلنا العزيز ان كنت تبحث عن مساعدة يرجى فتح تكت خاص بفريق الدعم الفني العربي
اذهب الى#🎫│make-a-ticket
ثم قم بلضغط على الايموجي الاتي (🇯🇴)

[lament prairie]

لازم بريميوم

[scenic relic]

كيف اشتري ؟

[humble sequoia]

بريميوم Ticket Tool عبر ديسكورد <:NewIcon2:1018858813266333706><:NewIcon1:1018858809541804124>

يمكنك الآن شراء اشتراك بريميوم مباشرةً من ديسكورد عبر الapp directory او من حساب البوت على سرفرك.

<:TTWarning:1034178155872784494> ! معلومات هامة ! <:TTWarning:1034178155872784494>

لا تطرد البوت الذى اشتريت بريميوم عبره من سرفرك.

ماذا اختلف؟

سعر الاشتراك الشهري اصبح 5.99$ بدلا من ٦$
الاشتراك السنوي غير متاح فى الوقت الحالى عبر ديسكورد.

لا تطرد البوت حيث ان ذلك سيلغى الاشتراك تلقائيا.
لشراء اشتراك ستحتاج الى حاسوب او يمكنك استخدام الجوال و الذهاب الى
Application Directory
يوجد احتمال ان تكون بحاجة الى ارسال الامر /premium فى سرفرك لربط اشتراك سرفرك عبر ديسكورد بلوحة تحكم البوت.
لا يمكن نقل اشتراك من سرفر الى اخر.

[lament prairie]

@scenic relic ^

[covert spoke]

@restive condor Hi, how can I cancel seeing a specific role for the ticket?

[silent sonnet]

How do i add my stafgf to a ticket so when it opens my staffa re in it

[humble sequoia]

How can I grant my team access to tickets?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to grant access to
4. Open the General options menu
5. Select your Support Team Roles
6. Save changes

[worldly helm]

Hey there!
See above ^^

[silent sonnet]

how do i get to support team roles

[worldly helm]

You have to create roles on your Discord Server

[worldly helm]

Hey there!
You have to set up the permissions for the tickets on your dashboard

[covert spoke]

I've already modified it, but they can still see the ticket.

[worldly helm]

Can you please show me the permissions?

[covert spoke]

5m please

@worldly helm

I have a rank called senior, whoever owns it can see the ticket, and I don't want this

[worldly helm]

Please don't ping for help.
What about your Additional roles?

[covert spoke]

Actually, I haven't tested it. I'll see if they can see.

[worldly helm]

okay.

[covert spoke]

For the rest they can't see the ticket only the rank that I told you about

[worldly helm]

what is the rank called

and please show me your additional roles

[covert spoke]

senior

[covert spoke]

ok

Sorry, my friend helped me and the problem was solved. @worldly helm Thx

[iron night]

Gave +1 Rep to @worldly helm (current: #38 - 88)

[deep timber]

how can i setup so people have to fill out such an form before they open the ticket

[humble sequoia]

Pop-up Forms

A Discord Form lets the user answer individual questions in a pop-up Form, which then displays the answers in the ticket message. This can save time if you already know what you want to ask the user.

Setup Forms

Forms can be enabled under Panel Settings > Form Options > Edit Forms Options. In the new pop-up window, you can now enable and edit your own Form.

Form Options

You can add up to 5 questions in the Discord form. This is a Discord limitation. Each question can have a placeholder in the input field, a minimum and maximum input, multi-line, and also the option to have the answer required.

Options

Question Title ➞ Your Question goes here
Question Placeholder ➞ The placeholder text in the input field
Required ➞ If enabled, the user has to answer this question, to submit the form
Multi-Line Input ➞ Allows the user to input multiple lines
Minimum and Maximum Input ➞ Set a minimum and maximum input value for the user

Displaying the Answer

To display the answers from the user, you need to enable Auto display form results on the ticket message as an additional embed

If you don't want a second embed, go into your Panel Configs > Ticket Options > Edit Ticket Message. You use the variable {create.form.x} and replace x with the number of your question. For example, the response to Question 5 can be displayed with {create.form.5}.

[restive condor]

Hey there! See above please ^^

Let me know if you have any questions 🙏

[deep timber]

thenk you alot ill test it rn

[deep timber]

and now?

[restive condor]

Go back to the main page and into the FORMS section

Panel Settings is the general section with many options in it

[deep timber]

worked thank you alot!

[iron night]

Gave +1 Rep to @restive condor (current: #2 - 1177)

[restive condor]

Glad to hear!

[rain sparrow]

hi

i need support pls

[humble sequoia]

Hello, we would love to help you, but if you don't tell us what you need help with we can't help you :(

[rain sparrow]

?

@restive condor i need help

[restive condor]

Hi, how can I help?

[rain sparrow]

how i can make this

i make the Premium for 7 day for free

[rain sparrow]

so i need to make this

how i can do this

[humble sequoia]

<:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706> Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on

First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

• Panel doesn't send? Make sure you have a valid emoji selected
• Option doesn't show up? Check if two options have the same panel in the DropDown Editor

$dropdown

[restive condor]

See above please ^^

[rain sparrow]

ok

[restive condor]

Let me know if you have any questions or if you want the instructions in Arabic

[rain sparrow]

yes i need instructions in Arabic

[humble sequoia]

<:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706> قائمة الخيارات / Drop-down

تحل قائمة الخيارات محل الأزرار الموجودة في رسالة لوحة التذاكر الخاصة بك وتستخدم القائمة مع جميع اللوحات الخاصة بك. لإعداد هذا، توجّه الى إعدادات اللوحة، وحدد لوحة التذاكر الرئيسية.

<:Numbericons1:1018864164032225340> تمكين نمط الخيارات

أولًا، عليك تفعيل نمط الخيارات. وبعدها يجب عليك إضافة عناصر في محرّر الخيارات. الآن يمكنك البدء بتعديل الخيارات الخاصة بك!

<:Numbericons2:1018864168041971712> محرر الخيارات

كل سطر في محرر الخيارات يمثّل سطر من قائمة الخيارات على الدسكورد. يمكنك إضافة المزيد من الخيارات، بواسطة الضغط على

أولًا، عليك إختيار لوحة تذاكر. هذه هي اللوحة التي سيفتح لها هذا الخيار تذكرة.
لا تقم بتحديد نفس اللوحة مرتين. يجب أن يكون لكل خيار لوحة مختلفة

وبعد ذلك يمكنك وضع عرض. هذا هو عنوان هذا الخيار وسيظهر في قائمة الخيارات. يمكن تعيين الوصف مباشرة بعد ذلك، والذي سيكون أسفل العنوان باللون الرمادي.

بالإضافة إلى ذلك، يمكنك تحديد رمز تعبيري (إيموجي) سيتم عرضه أمام كل خيار. يمكنك إما إدخال معرف الرمز التعبيري يدويًا أو تحديده في أداة التحديد.

المشاكل الشائعة ⚠️

• اللوحة لا تعمل؟ تأكد أنك قمت بإدخال رمز تعبيري صحيح.
• الخيار لا يظهر؟ تحقق مما إذا كان هناك خياران لهما نفس اللوحة في محرر الخيارات.

$ardropdown

[restive condor]

There you go ^

[rain sparrow]

@restive condor i need more help

[restive condor]

How can I help

[rain sparrow]

how i can make this

[humble sequoia]

Multipanels

For more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Panel -> Attached Panels

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[rain sparrow]

arabic pls

[worldly helm]

Hey there!
See above^^

[worldly helm]

There isn‘t an option to send it in arabic. Sorry

[spring wadi]

Hi, I recently activated my 7 days trial but I don't feel like the premium features are activated

I also can't enable these

[restive condor]

Hey there! Can you try using the button above your server name please

[mighty scarab]

@restive condor

[restive condor]

Yes?

[spring wadi]

Thank you!

[restive condor]

Perfect, you should be good to go now 😄

[spring wadi]

If this works out, you'll have another customer 🙂

been using your bot for a while now

[mighty scarab]

My ticket tool bot not working see dm

[restive condor]

Glad to hear that

[restive condor]

Please don't DM staff members. What exactly isn't working?

[mighty scarab]

Any command not working

[spring wadi]

After inviting the premium bot, should I get rid of the regular bot?

[restive condor]

Could you run the /debug command please

[spring wadi]

Or they can co-exist?

[restive condor]

You can only have one active bot at once

So feel free to kick it

[spring wadi]

got it!

[mighty scarab]

K

[mighty scarab]

Its not working

[restive condor]

Ticket Tool is missing the VIEW CHANNEL & SEND MESSAGES permission for the channel you ran the command in

[mighty scarab]

Also not working

[restive condor]

Can you run /debug again please

[mighty scarab]

Not working

[spring wadi]

Why does it show me this 😮

oh nvm

I think I needed to activate the premium bot

[restive condor]

It's still missing those 2 permissions

To edit channel permissions, right click on the channel's name > Edit Channel > Permissions > Add Ticket Tool > VIEW CHANNEL & SEND MESSAGES

[mighty scarab]

What i do?

[spring wadi]

I'm clicking on this but it doesn't activate 😛

[mighty scarab]

What can i do now?

[restive condor]

Correct, you might be able to enable it using /botswitcher

Otherwise you will need to re-invite @pseudo glen to re-gain dashboard access

[restive condor]

@mighty scarab Please see my response here ^^

[spring wadi]

yeah, I'll kick the bot and invite it again

[mighty scarab]

I have given

[restive condor]

Perfect, it should work now then 😄

[mighty scarab]

But still not working

[restive condor]

Just to confirm, you are editing channel permissions, correct?

It already has those two permissions in its role settings

[mighty scarab]

.

[spring wadi]

:/

[restive condor]

Sorry about that, can I get your server name or ID?

[spring wadi]

862667808755548160

I invited the normal ticket tool

and I'll use the switcher

[restive condor]

Hold on

[restive condor]

The premium bot seems to be enabled already, re-inviting should be all you need

[humble sequoia]

Inviting and Enabling Premium Bot

The first thing you will need to do is invite the premium bot, an invite can be found here

Once the bot is in your server we will head to the dashboard and manage your server. When you are managing your server, you want to head into "Server Configs" then click the drop down menu under "Select the bot you would like to use on this server" then click "Ticket Tool#6207" and then save.

[restive condor]

There's an invite ^

[spring wadi]

okay now

[primal thicket]

i added ticket bot to one of my servers to make the system, but its not showing up on my ticket tool dashboard

[humble sequoia]

Don't see your server in the dashboard?

Try using the Sync Servers button on your top center of the Dashboard page
You will possibly need to relog. Look below to see the steps on how to relog.

If this doesn't work

You should relog from the dashboard, you can do this by clicking here to log out immediately, and then log back in

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using the </permissionlevel:1029797400174399542> command on your Discord Server

If the bot's response is:

- @User is permission level: 0 (User)

You don't have any of the 3 levels required to access the server's dashboard

[restive condor]

Hey there! See above please ^^

Not at this time unfortunately

[jade topaz]

@restive condor @restive condor

[restive condor]

Yes?

[jade topaz]

@spring wadi

[restive condor]

Please stop pinging members

[jade topaz]

Preciso de ajuda

[restive condor]

Como posso ajudá-lo?

[spring wadi]

I see, hopefully in the future :/

[honest blade]

When i do /closerequest does it send a request to the ticket opener by tagging them?

[primal thicket]

whenever someone opens a ticket in my server, they dont appear for me even tho im an administrator / ticket helper

[restive condor]

Hey there! Not by default, but you can put the {ticket.user} variable in your Dashboard > Panel Configs > Messages > Close Question Message to ping the user.

With premium you can also add an embed:

[restive condor]

Hey there! Do you have access to your server's Ticket Tool Dashboard?

[primal thicket]

let me open it

it says it isnt there

[restive condor]

Could you run the /permissionlevel command on your server please

[primal thicket]

ok!

it says level 0, should i dm the servers owner?

[restive condor]

Yes, please tell them to add your role as a support team role in the Dashboard > Panel Configs >General > Support Team Roles

[river delta]

what does major config mismatch mean? when i try to delete all the panels it just says that.

[restive condor]

Hey there! That's just a security measure to prevent you from accidentally deleting all your panels.

If you'd like to delete your last/only panel, please create a new one first

[bold token]

Hey guys,

How do I change the default permissions that Ticket Tool has for new tickets on my server? I can't '!add' or '!remove' roles to a ticket, I first need to give Ticket Tool the 'Manage Permissions' permission.

[restive condor]

Hey there! Please give Ticket Tool the MANAGE PERMISSIONS permission in the category where tickets are created in

[river delta]

ah i see ty

[iron night]

Gave +1 Rep to @restive condor (current: #2 - 1180)

[echo star]

Oi queria comprar ifood 99 centavos ilimitado e não estou conseguindo

Você poderia me mandar o link da store

[compact tusk]

Hey guys I'm trying to open a ticket on my server and it says:
Ticket limit reached, You already have 0 tickets across all panels of the global limit 0 set for this server

[humble sequoia]

Você está no lugar errado

Fornecemos suporte para Ticket Tool Discord bot e não podemos ajudá-lo com qualquer problema que você tenha.

- Não sabemos qual equipe de suporte você deve entrar em contato para resolver esse problema e, infelizmente, não poderemos informar com precisão.

Se você não tiver mais dúvidas sobre nossa ferramenta de ticket de bot, feche este ticket

[restive condor]

@echo star ^

[restive condor]

Hey there! Dashboard > Server Configs > Global Limit - Increase the limit

[humble sequoia]

Global Ticket Limit

Unlike the regular Ticket Limit, the global limit will limit the amount of tickets a user can create at the same time for ALL Panels. When a ticket is closed again, the limit resets for that user.

To customize it head over to your Dashboard ➞ Server Configs ➞ Global Ticket Limit

Note: This is not a limit for how many tickets a user can open at all times or how many tickets you can have open on the server in total. This is just a limit per user for open tickets.

[compact tusk]

Thank you so much bro

[iron night]

Gave +1 Rep to @restive condor (current: #2 - 1181)

[echo star]

Dan você poderia me mandar o link da tricks store

[restive condor]

Você está no servidor errado

Não podemos ajudá-lo infelizmente

[honest blade]

when a ticket is opened, how do i ping the ticket opener but not who can view the channel?

[honest blade]

dan can u help me?

[finite jackal]

How to change this

[restive condor]

Use {user} outside your ticket message's embed. In the "Message Content" field

[humble sequoia]

Ticket Message

The Ticket Message is the first message sent by the bot on a new ticket. To customize it head over to your Dashboard ➞ Panel Configs ➞ Ticket ➞ Edit Ticket Message

[restive condor]

Hey there! See above ^

[finite jackal]

thanks

[iron night]

Gave +1 Rep to @restive condor (current: #2 - 1182)

[honest blade]

thank you! i dont want my ticket admins to get pinged for every ticket opened, how do i remove it?

[iron night]

Gave +1 Rep to @restive condor (current: #2 - 1183)

[restive condor]

You can remove the role mention. Found in that same section

[honest blade]

can u tell me where i cant fimd it

[finite jackal]

After I edited it it still doesn't show up, why?

[restive condor]

In the same field you added the {user} variable

[restive condor]

Make sure you applied these changes to the correct panel(s)

[finite jackal]

Alright let me see.

[honest blade]

?

[finite jackal]

Sorry and thanks

[iron night]

Gave +1 Rep to @restive condor (current: #2 - 1184)

[restive condor]

No problem!

[restive condor]

Looks good, could you screenshot how they're being pinged please?

[honest blade]

idk if they get pinged i js wnted to make sure they dont get pinged

i cant see the option to disable mention on open

[restive condor]

They shouldn't be mentioned on opened if there's no role mention added to the ticket message

[honest blade]

ok thanks!

[honest blade]

so if i want them to get pinged i have to manually add the role ID in the msg?

i thought there was like an option that automatically pings my support team

[restive condor]

That's right

[honest blade]

thanks!

[iron night]

Gave +1 Rep to @restive condor (current: #2 - 1185)

[restive condor]

That's only if you're using threads instead of channels

[honest blade]

can the bot send auto reminders in ticket channels?

also is it possible to add images in the ticket msg? or is it premium only

[restive condor]

Both options are premium

[honest blade]

ty!

[bold token]

Hi Dan,

Thank you for reply! I followed your instruction and this was the result:

[iron night]

Gave +1 Rep to @restive condor (current: #2 - 1187)

[bold token]

Do I need to give Ticket Tool the user the permission? Or the rank that it's added to?

[restive condor]

It seems like it might be another permission. Could you run /debug in that same channel please

[bold token]

https://discordapp.com/channels/509192800865353738/662692902245498910/1272631100795129956

[restive condor]

Looks good. I'll bring you into a ticket as I'll need a server invite

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[icy sphinx]

Hello. I have set up a ticket and created categories for it. But here's the problem, how do I make sure that when opening a ticket, it gets into a separate test channel for the desired category.

More precisely, how do I do this?

[humble sequoia]

How do I set what category tickets are created in?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to grant access to
4. Open the Category options menu
5. Select the categories of your preference
6. Save changes

[fluid forge]

كيف اسوي كذا

[humble sequoia]

<:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706> قائمة الخيارات / Drop-down

تحل قائمة الخيارات محل الأزرار الموجودة في رسالة لوحة التذاكر الخاصة بك وتستخدم القائمة مع جميع اللوحات الخاصة بك. لإعداد هذا، توجّه الى إعدادات اللوحة، وحدد لوحة التذاكر الرئيسية.

<:Numbericons1:1018864164032225340> تمكين نمط الخيارات

أولًا، عليك تفعيل نمط الخيارات. وبعدها يجب عليك إضافة عناصر في محرّر الخيارات. الآن يمكنك البدء بتعديل الخيارات الخاصة بك!

<:Numbericons2:1018864168041971712> محرر الخيارات

كل سطر في محرر الخيارات يمثّل سطر من قائمة الخيارات على الدسكورد. يمكنك إضافة المزيد من الخيارات، بواسطة الضغط على

أولًا، عليك إختيار لوحة تذاكر. هذه هي اللوحة التي سيفتح لها هذا الخيار تذكرة.
لا تقم بتحديد نفس اللوحة مرتين. يجب أن يكون لكل خيار لوحة مختلفة

وبعد ذلك يمكنك وضع عرض. هذا هو عنوان هذا الخيار وسيظهر في قائمة الخيارات. يمكن تعيين الوصف مباشرة بعد ذلك، والذي سيكون أسفل العنوان باللون الرمادي.

بالإضافة إلى ذلك، يمكنك تحديد رمز تعبيري (إيموجي) سيتم عرضه أمام كل خيار. يمكنك إما إدخال معرف الرمز التعبيري يدويًا أو تحديده في أداة التحديد.

المشاكل الشائعة ⚠️

• اللوحة لا تعمل؟ تأكد أنك قمت بإدخال رمز تعبيري صحيح.
• الخيار لا يظهر؟ تحقق مما إذا كان هناك خياران لهما نفس اللوحة في محرر الخيارات.

$ardropdown

[restive condor]

Hey there! See above please ^^

[true valley]

i was trying to set the bot up and accidently dismissed the message, and now it shows this when i try and run the command again. ive kicked and reinvited the bot and it did not fix it.

[restive condor]

Hey there! Could you run the /debug command please?

[true valley]

did not respond again

[restive condor]

Ticket Tool is missing the VIEW CHANNEL permission for that channel

[true valley]

should i post the link here?

[bold token]

@restive condor, sorry to bother you, but I still ran into this on a new ticket:

[true valley]

nevermind it works, thank you !

thanks @restive condor

[restive condor]

I think I left too soon 😅 - I'm assuming you didn't change anything yet?

[bold token]

I haven't no

[restive condor]

Ok, joining back

[bold token]

Cheers!

[icy sphinx]

I mean, this should happen according to the category of the question and not open from above.

@restive condor

[restive condor]

Hey there! Make sure you have selected categories for opened tickets in each panel individually

Dashboard > Panel Configs > Category

[icy sphinx]

Sorry for the insistence, but I don't understand. Where should I click?

[restive condor]

Category - 2nd option

[rapid slate]

Owner Ship *

@restive condor

[restive condor]

Hey there! Could I get your server name or ID?

[rapid slate]

Algerian Kingdoom

[restive condor]

It seems like you enabled the premium bot but haven't invited it yet

[humble sequoia]

Inviting and Enabling Premium Bot

The first thing you will need to do is invite the premium bot, an invite can be found here

Once the bot is in your server we will head to the dashboard and manage your server. When you are managing your server, you want to head into "Server Configs" then click the drop down menu under "Select the bot you would like to use on this server" then click "Ticket Tool#6207" and then save.

[restive condor]

There's an invite ^^

[rapid slate]

i need premium link

invite

[restive condor]

It's in the embed above. Click on 'here'

[rapid slate]

[primal verge]

hi all how do i make more than one tap drop down on discord?

[worldly helm]

Hey there!
Do you mean the dropdown menu?

[primal verge]

yeah i have one thats for support tickets but i want to create more like tool spawn, donations, report player that kind of thing

[worldly helm]

Yes, i will send a guide in here!
Just look below

[humble sequoia]

<:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706> Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on

First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

• Panel doesn't send? Make sure you have a valid emoji selected
• Option doesn't show up? Check if two options have the same panel in the DropDown Editor

$dropdown

[primal verge]

thank you

[worldly helm]

You're welcome
Feel free to reach out if you have any questions.

[primal verge]

i have done this and still only showing 1 dropdown

[honest blade]

how do i assign a blacklist role only for a certain type of panel?

cuz i have 2 tickets thing, one for applications and one for reports

i want to blacklist them only from applications

[worldly helm]

Please update the panel

[humble sequoia]

Blacklist Roles

Any role you assign as a blacklisted role won't be able to use commands or buttons.

Selecting a blacklisted role

Go to your Dashboard ➞ Server Configs. There you will find the option to select blacklisted roles.
Note: Don't forget to save.

[worldly helm]

Hello there!
See above for the guide ^^

[primal verge]

how do iupdate the pannel @worldly helm

[worldly helm]

Please don't ping for help. Just ask the question and we'll answer you as soon as possible.
Updating your Panel
Go to your Dashboard
Click on the blue update button

[primal verge]

many appologies it says message not found to update?

[worldly helm]

Go to your wanted panel in the discord server.
Click on the 3 dots and then on

[honest blade]

So if i assign a blacklist role it's gonna be for every ticket?

[worldly helm]

No, select your wanted panels. For example reports, select the report panel and set the blacklisted role for that panel.
if for example the role "banned from reports" ticket is blacklisted, they can still open an application ticket.

[primal verge]

hi there i now have this problem can anyone help me? Missing Panel
╰ The panel 172349423457498734 is missing or invalid

[pseudo ravine]

Hey there. That means the panel has been deleted

You'll need to create a new one and send it to your ticket channel

[quaint pond]

how to i edit the embed it wont let me.I just want to add an image

[pseudo ravine]

Hey there. Adding an image requires premium

[quaint pond]

i just did and it still isnt working

[kindred sky]

Is there a way to add a role that is unable to create tickets?

[lament prairie]

do you have a premium bot?

[humble sequoia]

Blacklist Roles

Any role you assign as a blacklisted role won't be able to use commands or buttons.

Selecting a blacklisted role

Go to your Dashboard ➞ Server Configs. There you will find the option to select blacklisted roles.
Note: Don't forget to save.

[lament prairie]

@kindred sky check above^

[heady scarab]

Hi I need help please

[humble sequoia]

Hello, we would love to help you, but if you don't tell us what you need help with we can't help you :(

[heady scarab]

I need same system like this

I have done something like this

how I put bullet emoji like he is added

[covert smelt]

@humble sequoia

[dark kraken]

Hey there, where is the bullet emoji I can't see it

[heady scarab]

● This one is bullet emoji

dot emoji

But his setup looks good I need same like him How I can do?

[dark kraken]

He just made spaces in the beginning of each line (second and third lines) , Everything else is the same as you

[heady scarab]

How I make any command please

[dark kraken]

I couldn't understand you , can you say your problem using another words?

[heady scarab]

I mean How I add space like him can you tell me cm

cmd

[dark kraken]

It is not a command , he did it using the dashboard:

• Dashboard: https://tickettool.xyz/dashboard
• Panel configs
• Panel
• Edit panel message

[heady scarab]

okay

[dark kraken]

Try to do it and tell me if it works with you

[shell path]

السلام عليكم

@dark kraken

[dark kraken]

وعليكم السلام ورحمة الله وبركاته ، تفضل كيف بقدر اساعدك ؟

[shell path]

اريد انضم السبورت العربي

[heady scarab]

Everything is same

[dark kraken]

حاليا التقديم لطاقم الدعم الفني العربي مقفل ، في حال اتيح المجال بينشروا في الاخبار ان شاء الله . #📣│server-news

في الوقت الحالي تقدر تساعد الناس هنا #🆘│community-support وتحصل على رتبة خبير Ticket tool . والادارة ممكن تختارك تجي معهم.

[heady scarab]

Same again

[dark kraken]

You have to send it again (:

Or to edit the message

[shell path]

يعني اقدر اساعد معك لو في شروط؟

[dark kraken]

تقدر تساعد بأي وقت ، بس لو شفت واحد يكتب ويساعد مفضل ما تتدخل في الوقت الحالي عشان ما تصير لخبطة .

[shell path]

انت ساعد الانجليزيه وانا بساعد العرب

[heady scarab]

Still no changes but show changes in dashboard

[dark kraken]

الشات غالبا بيكون فاضي ، ما بتحصل مشكلة تساعد. تنورنا

[shell path]

🌹

[dark kraken]

It is a trick with the text , I don't know what exactly .
Give me a minute to try

[heady scarab]

Okay It's helpful if you tell me

@humble sequoia Can you help me?

[dark kraken]

@heady scarab I got you , there is an invisible text .

‎

[echo yacht]

What do you need?

[heady scarab]

how I copy now?

[dark kraken]

Computer or phone ?

[heady scarab]

Computer

[dark kraken]

3 dots near the message --> copy text

[heady scarab]

ok

[dusky vector]

Im currently trying to add Ticket Tool to my server, I have had it before and Im switching over from the bot "Tickets" however when I try to add the bot and manage it, it says i cannot access this server. Then when I relized the bot is disabled I try to re-enable it but then it times out and says "ECONNABORTED"

[wet otter]

Sooo Everytime someone says help (just the word help) it sends a message from the bot and @s me... But doesn't ping, just says @raye with no ping. I have no custom commands set and idk why of how it's doing this, or where to fix it. Does anybody know?

[pseudo ravine]

Hey there. Could you send the server ID in here? Not an invite, just the server ID

[wet otter]

Hang on lemme get it

1152643629148553216

[pseudo ravine]

One moment

This would be why

[wet otter]

I swear I checked that. Okay so what do I do to fix it

[pseudo ravine]

Click on the red trash button

[wet otter]

Simple enough. I been struggling with it for like an hour 😂 thank you

[pseudo ravine]

You're welcome, glad I could help!

[wet otter]

I'll probably be back at some point 🥹

[quaint pond]

i need help i added the bot to a server but the bot isnt popping up in dashboard

[glass shore]

Hello

[humble sequoia]

Don't see your server in the dashboard?

Try using the Sync Servers button on your top center of the Dashboard page
You will possibly need to relog. Look below to see the steps on how to relog.

If this doesn't work

You should relog from the dashboard, you can do this by clicking here to log out immediately, and then log back in

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using the </permissionlevel:1029797400174399542> command on your Discord Server

If the bot's response is:

- @User is permission level: 0 (User)

You don't have any of the 3 levels required to access the server's dashboard

[echo yacht]

Read the embed above this message ⬆️

[quaint pond]

im gonna try

[wet otter]

Yeah nope it won't delete it

@pseudo ravine

[quaint pond]

worked thanks

[iron night]

Gave +1 Rep to @echo yacht (current: #41 - 75)

[wet otter]

Sorry 😭

[pseudo ravine]

Ah, forgot about that, sorry. You can edit the trigger message so that it's empty

[wet otter]

Hmm mkay

I'll try that

Okay that worked finally. Noted ✍🏻

[pseudo ravine]

[quaint pond]

i have this in but everytime i send it.It doesnt pop up the image

[hardy glen]

Anyone know how can i blacklisted a role so they cant open a ticket?

[pseudo ravine]

Hey there. Could you send the server ID in here? Not an invite, just the server ID

[humble sequoia]

Blacklist Roles

Any role you assign as a blacklisted role won't be able to use commands or buttons.

Selecting a blacklisted role

Go to your Dashboard ➞ Server Configs. There you will find the option to select blacklisted roles.
Note: Don't forget to save.

[pseudo ravine]

@hardy glen Read the embed above

[hardy glen]

thanks but i can i setup this that the user with this role cant open a specific ticket

[iron night]

Gave +1 Rep to @pseudo ravine (current: #7 - 621)

[pseudo ravine]

Dashboard > Buttons > Create Ticket > Disabled Roles

[hardy glen]

thanks

[iron night]

Gave +1 Rep to @pseudo ravine (current: #7 - 622)

[pseudo ravine]

You're welcome, glad I could help!

[jade topaz]

Yoo

How do i make it so that tickets gets created into a category

[pseudo ravine]

Please don't reply to a support members latest message for support. Just state your question/issue and someone will assist you

[humble sequoia]

How do I set what category tickets are created in?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to grant access to
4. Open the Category options menu
5. Select the categories of your preference
6. Save changes

[limpid sapphire]

how can i enable users to close the ticket?

[pseudo ravine]

Hey there. You can go to the Dashboard > Buttons > Close Ticket > Disable Support Team Only

[limpid sapphire]

would that be it?

[pseudo ravine]

That's to allow them to use the command, but yes you could enable it for Close too

My message was referring to using the close button

[half kelp]

hello

how can i make it so its in a bigger size and ping the owner?

sorry for the ping @pseudo ravine

[pseudo ravine]

Hey there. You can move the owner ping to the same line as the other one

[half kelp]

No i mean like, when the ticket is made it automatically pings the owner, and how would i add the # Please state

[humble sequoia]

Ticket Message

The Ticket Message is the first message sent by the bot on a new ticket. To customize it head over to your Dashboard ➞ Panel Configs ➞ Ticket ➞ Edit Ticket Message

[half kelp]

For some reason the text wont increase in size

[pseudo ravine]

Could you send the server ID in here? Not an invite, just the server ID

[half kelp]

sure

[half kelp]

1272534673905680414

[pseudo ravine]

Which panel did you edit?

[half kelp]

1

[pseudo ravine]

It should look like this

[half kelp]

oh okay

[half kelp]

also sorry for the crazy amount of questions, how can i automatically change the name of the ticket when its created?

[humble sequoia]

Ticket names

The ticket name is the default channel name of all tickets. To edit it, go to your Dashboard > Panel Configs > Ticket. There you can edit the channel name of opened and closed tickets. You can also use variables in there.

Note: This is a premium feature

[half kelp]

still didnt work

[pseudo ravine]

Ah sorry, the # needs to be at the very beginning

[half kelp]

ohh i see thank you very much.

[iron night]

Gave +1 Rep to @pseudo ravine (current: #7 - 623)

[pseudo ravine]

You're welcome, glad I could help!

[half kelp]

Sorry again, but how can i edit how much tickets 1 can make at a time?

[pseudo ravine]

Dashboard > Limits > Open Tickets > Open Tickets each user

[half kelp]

For the ticket to change names is that a premium thing?

[pseudo ravine]

Yep

[quaint pond]

Sorry it worked btw

[pseudo ravine]

That's great!

Please don't reply to a support members latest message for support. Just state your question/issue and someone will assist you

[half kelp]

okay sorry

my dropdown style was working 5 minutes ago, and when i try to update it says invalid emoji

[pseudo ravine]

Make sure this emoji is valid

[half kelp]

and how would i check if its valid?

i got the id from the server so it has to be

[pseudo ravine]

One moment

[half kelp]

okay

[pseudo ravine]

Double check that it wasn't deleted, or that you didn't lose a boost level

[half kelp]

none, i even deleted the emoji and added it back

do all of these have to be on every panel

[pseudo ravine]

The ID of the emoji will change when you remake it

[half kelp]

yeah, and when i remade it i did the /id

[pseudo ravine]

All I can say is that its invalid according to the error

[half kelp]

can you tell me which is the invalid emoji

[pseudo ravine]

.

[half kelp]

i switched it out, and still got same error

[pseudo ravine]

Did you select that emoji from the Select?

[half kelp]

yes

[pseudo ravine]

Which panel are you trying to send?

[half kelp]

1

[pseudo ravine]

Ok well, it seems to be disabled

[half kelp]

thats weird i hade to reload my site for it to show

well sorry for the bother

[valid oracle]

How can is change the close ticket number?

[restive condor]

Hey there! Custom ticket names are a premium feature

[humble sequoia]

Ticket names

The ticket name is the default channel name of all tickets. To edit it, go to your Dashboard > Panel Configs > Ticket. There you can edit the channel name of opened and closed tickets. You can also use variables in there.

Note: This is a premium feature

[valid oracle]

i mean that i want it to be closedticket-0001 instead of 0008

[restive condor]

Oh, no. It's not possible to change the count between opened and closed

Unless you manually /rename them

[valid oracle]

perfect!

[crude ledge]

How do I set my custom # help command on my server like this?

[austere forge]

Hey there 🙂
It is not possible to changes the $help command for your server

[crude ledge]

Can I set another command similar to this?

[austere forge]

sure, you can use a custom command but you need a premium to add embeds

[crude ledge]

Set it here, am I right?

[austere forge]

correct - use new button

[crude ledge]

Do u have a tutorial? I tried, but failed at this step, not sure which step I operated wrong

[austere forge]

can you elaborate to "failed" ?

you have to use the new button to create a custom command

[heady scarab]

How To solve this?

[restive condor]

Hey there! Could I get your server name or ID so I can take a look?

[heady scarab]

Server link?

[restive condor]

No, the server's name or the ID

[heady scarab]

I dm you server ID

[restive condor]

Dashboard > Panel Configs > Buttons > Create Ticket Button
Please disable Support Team Only

[heady scarab]

okay

[restive condor]

Also, please don't DM staff members in the future - it's against the rules 🙏

[heady scarab]

okay

[crude ledge]

Am I right? I only set the 3 places

[heady scarab]

Dan I need one more help from you

[restive condor]

Use one hyphen for the first bullet point and then a space and a hyphen for the different ones

• hello
• hello

 - hello

[heady scarab]

okay

[restive condor]

Hi there, the thing at the top just refers to the command name for you to organise it on your Dashboard

You need a command trigger, I'm guessing you want it to be $help1?

[heady scarab]

Can you do please I try again and again but not like same doing he is done

[crude ledge]

Thanks, I just changed, but my command still doens't work on my server, did I do some wrong again?

[iron night]

Gave +1 Rep to @restive condor (current: #2 - 1191)

[restive condor]

The one at the top is just a name to have it organised on your Dashboard. You must set it in the ''Command Trigger'' field

 - :black_tick: After opening a ticket be patient
 - :black_tick: Spam Mention = Mute | No Reason = BAN**

That's all you need

It's a Discord markdown feature, you don't actually need the bullet point emojis

[heady scarab]

okay

[crude ledge]

I got it! Thanks very much

[iron night]

Gave +1 Rep to @restive condor (current: #2 - 1192)

[restive condor]

No problem!

[heady scarab]

Itry same cmd like you send but now It's show like this wait send screenshot

[restive condor]

Remove the backticks ` around it

I put it so you could copy and paste it, otherwise the hyphens would turn into bullet points

[heady scarab]

Done Thank You

[restive condor]

No problem!

[crude ledge]

Sorry, one more question, if I want to add the dropdown list like this, how do I continue to set it?

[restive condor]

It's currently not possible to add dropdown menus to custom commands

[crude ledge]

Okay, thanks

[lament prairie]

Hello, the claim button is a premium feature

you will need to get a premium to use it

premium has many other features not only claiming button

please do not use these words, this is an optional thing that you can buy or not, no one forced you 🙏🏻

[restive condor]

Hi, there's no need for any of this, the same way there's no need for you to use swear words unnecessarily.

Claiming, among some other features require a premium subscription to function. Like you've just been told.

Claiming isn't just a button, there are a number of extensive features you can do by claiming a ticket

[humble sequoia]

Claiming Options

Claiming allows you to change the ticket name, category and permissions. To use it you have to enable it first on your Dashboard > Panel Configs > Claiming

Note: This is a premium feature

[restive condor]

Time to go

[stray pawn]

It says interaction failed was happening last night too

[restive condor]

Hi there, could you run /debug in that same channel please?

[scenic plinth]

Alright knock it off

[stray pawn]

Yep

Btw its happening in all channels

My security bot removed it my god

[prime bridge]

Successful bans: 1
Unsuccessful bans: 0
Reason: Insulting multiple staff and members
Moderator: @scenic plinth

[restive condor]

That explains it, please re-invite it and whitelist Ticket Tool through the security bot

[stray pawn]

Will eo ty

Will do ty

[hasty coral]

I've created a ticket but I don't know if I've done it correct does anyone know how to

That's what I've managed to do is this correct

[stray pawn]

yes

[grim urchin]

The customer requested a loan of 10000 and agrees to repay a total amount of 10500.0.

[blazing cove]

How can ı solve this guys

[restive condor]

Hey there! Is this on a server you're staff in?

[blazing cove]

Yeah

[restive condor]

Dashboard > Panel Configs > Category - Remove any category that is invalid or shows as ~Deleted~

[honest blade]

for /closerequest how do i tag the ticket opener?

or is that premium only

[rocky wren]

question how can i copy settings from one server to another

[humble sequoia]

Config Backup & Restore (Server Owner Only)

The Backup and Restore feature allows you to transfer your panels, tags, and all settings to a new server, even if the server the settings were created has been deleted! You will want to copy the whole key.

First, go to your server's Dashboard ➞ then Server Configs ➞ under Config Backup & Restore (Server Owner Only) click on Old version can be found here and generate a new backup key by pressing the green button. Now, a key should be generated in the box above. You may need to refresh the page to see this.
Once you have your backup key, navigate to the same page on the new server. Copy the key on the Restore from backup key field.
Now you can choose what you want to copy. Finally, press the green Restore Configs button.

IMPORTANT NOTE

- We suggest you keep this backup key somewhere safe, in case your server is deleted so you are able to recover your panel's settings.
- This feature is only usable by the server's owner

$backup

[restive condor]

Hey there! See above please ^^

[rocky wren]

got you thanks

[honest blade]

dan could you help me too please

[restive condor]

Hey there! You can use the {ticket.user} variable in your close request message

Dashboard > Panel Configs > Messages > Edit Close Question

[honest blade]

ticket user is ticket opener right?

[restive condor]

Correct

[honest blade]

thank you!

[iron night]

Gave +1 Rep to @restive condor (current: #2 - 1196)

[restive condor]

No problem!

[honest blade]

can i choose which roles have access to /claim /unclaim and which ones can /close ?
i want them to be different

also what's the max numbers of panels we can create?

[lament onyx]

Hey, I want to close all opened tickets at once. whats the command for that?

[desert falcon]

Help error

I can't get into the game

[lament prairie]

Hello, you can use /purge to delete all tickets

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[lament prairie]

@desert falcon ^

[red matrix]

Hi, I’m having issues with the ticket bot can someone help me ?

[dark kraken]

Hey there , Can you please give me more details about the problem ?

[red matrix]

Hi yes , so I’ve configured the settings and the channels and everything the bot needs to work but I’m trying to make it show up in the channel I want like this and it’s still not happening idk what I’m doing wrong

[stray surge]

what perm is required to access dash again?

thought it was manage server but that doesn't seem to be it

[dark kraken]

You have to edit the message using the dashboard, or send it again:

• Visit the dashbaord
• Panel Configs
• Select a panel
• Now you have two ways:

1. Update button: To edit the message.
2. Send button : to resend the message.

[dark kraken]

Administrator

[stray surge]

hm well that's silly
thanks

lol yag

[red matrix]

Where is the send button I don’t see it

[red matrix]

Okay ! How do I remove the embed? I only want the button

[lament prairie]

you will need to a premium

[red matrix]

Ahh I see thank you for your help 🤗

[iron night]

Gave +1 Rep to @lament prairie (current: #130 - 5)

[lament prairie]

you're welcome, glad to help

[pearl frost]

is it possible to copy all the tickets to another discord?

Like all the configs etc

[humble sequoia]

Config Backup & Restore (Server Owner Only)

The Backup and Restore feature allows you to transfer your panels, tags, and all settings to a new server, even if the server the settings were created has been deleted! You will want to copy the whole key.

First, go to your server's Dashboard ➞ then Server Configs ➞ under Config Backup & Restore (Server Owner Only) click on Old version can be found here and generate a new backup key by pressing the green button. Now, a key should be generated in the box above. You may need to refresh the page to see this.
Once you have your backup key, navigate to the same page on the new server. Copy the key on the Restore from backup key field.
Now you can choose what you want to copy. Finally, press the green Restore Configs button.

IMPORTANT NOTE

- We suggest you keep this backup key somewhere safe, in case your server is deleted so you are able to recover your panel's settings.
- This feature is only usable by the server's owner

$backup

[pearl frost]

Thanks

[pseudo ravine]

You’re welcome, glad I could help!

[pearl frost]

Got it working, this is a good tutorial 🙂

[pseudo ravine]

[pallid trout]

Hello guys, can someone help me to find where I can give permission to use @ping moders for members who creating tickets?

[worldly helm]

Hey there!
Do you want to ping your Support team or the user creating the ticket?

[pallid trout]

I mean on bot dashboard, u can send screenshot i'll understand it too.

[worldly helm]

Yes, i know. Everything works thru the dashboard. Please answer the question i asked above ^^

[pallid trout]

I need to give permission for users to use ping on tickets.

[worldly helm]

I don't quite understand. do you want the ticket tool bot to ping someone for you or a member?

[pallid trout]

I see you didn't have any helper roles, so i will wait someone who can understand my question, or have helper roles.

[worldly helm]

I can help you, no worries. Could you just explain a bit more?

[pseudo ravine]

This is community support, anyone can help

[pallid trout]

Just need to give classic permission for users, because sometimes need to block someone and members will teg @admin for fast reaction, but people telling they can't use ping in created tickets.

[worldly helm]

so you want to remove the permission from the normal users to ping the roles, is that right?

[pallid trout]

If i can add button in created tickets like "call Admins" that will be good)

[worldly helm]

Sadly that is not possible.

[pallid trout]

Nope, i need to give it, not remove.

Maybe when i set setting i turned it off, and i don't know where i can activate it back.

[worldly helm]

Ohh right, my bad!
Go to your Server-->Right Click on the top left--> Server Settings--> Roles--> Scroll a bit down and enable Allow anyone to @mention this role

[pallid trout]

They can do it at the server, but can't do it only on created tickets

[worldly helm]

that is wierd. That is probably a discord bug and not a Ticket Tool bug. There is not setting to turn of pings in created tickets. I can suggest you edit your ticket message so the admin role gets pinged by the bot when a ticket is created. Would that work out for you?

I am so sorry for the missunderstanding!
Here is the guide...
Dashboard > Panel Configs > Permissions > Ticket Owner Permissions - Edit Opened > Mention everyone and all roles

[pallid trout]

I will check it for myself in my second account like user, to be sure, after that i will try to fix it if really they can't use pings

[worldly helm]

I am so sorry!

[pallid trout]

Look, i check it for myself on second account, members can ping roles, maybe just they didn't see :D
But i see another problem, sometimes story is cleaning and writing you didn't have accses to see the story.

[idle flint]

Ensure "view message history" is set to ✅

[pallid trout]

Yeah, found it, thanks.

[iron night]

Gave +1 Rep to @idle flint (current: #20 - 305)

[rigid spade]

hi

how can i do claim button

@pallid trout

[lament prairie]

Hello, claiming button is a premium feature

[rigid spade]

@idle flint

[rigid spade]

ok

[lament prairie]

Glad to help

[royal cove]

Will the back up key still exist if the bot has been kicked from the server?

[restive condor]

Hey there! Yes, it should still work

[royal cove]

Alright, if the server got deleted will it still work?

[restive condor]

Yes

[royal cove]

So like regardless if the ticket tool gets kicked/banned and/or the server gets deleted, the back up key will still work?

[restive condor]

Yes. It could eventually stop working after certain time from the server being deleted, but if your server got deleted I'm assuming you'd notice and recover the configs

If the key stops working, we can generate a new one while the server is still cached

[royal cove]

👍

thanks @restive condor

[iron night]

Gave +1 Rep to @restive condor (current: #2 - 1199)

[faint saddle]

Alright, if anyone could help me. I accidentally deleted the message with the button where tickets are sent through, but application isn’t responding for me to make a new one

[restive condor]

Hey there! Could you run the /debug command in that same channel?

[faint saddle]

I wanted to do that but it gave me this message

[restive condor]

Ticket Tool is missing the permissions marked with ❌ below for that channel

By the way, you don't actually need to re-create the panel if you accidentally deleted the embed message. You can re-send it from the Dashboard https://tickettool.xyz/dashboard

[faint saddle]

Oh? Let me see what I can do there

[jade topaz]

hello, i have litte question about closed and open ticket category i choosed in settings in website with right categorty but still not working, tickets is not going in open or closed ticket category someone can help?

[restive condor]

Hey there! How many channels are currently in both those categories?

[jade topaz]

1 for earch categories

[restive condor]

Alrighty, can you create a brand new channel under the ''open-tickets'' category and run /debug there please

[restive condor]

Ticket Tool is missing the READ CHANNELS permission for that category

[jade topaz]

what a stuppid thing i forget to do xDDDDDDD

ty @restive condor

[iron night]

Gave +1 Rep to @restive condor (current: #2 - 1200)

[jade topaz]

Iam trying to make so that my staff can’t go and delete tickets cause whenever iam not online they might delete it and I can’t go back and see so I want to make it so that I can only do that

[lament prairie]

Hello, go to the dashboard then

Buttons -> Delete Button -> Disable Roles put the role you don't want it to delete the ticket there

[humble sequoia]

━━ Kyrie's inquiry has been moved to a ticket ━━

[honest blade]

does adding any type of image require premium?

[pseudo ravine]

Hey there. It does, yes

[honest blade]

can i put my the emotes in my server in the ticket messages?

if yes how?

[humble sequoia]

Ticket Message

The Ticket Message is the first message sent by the bot on a new ticket. To customize it head over to your Dashboard ➞ Panel Configs ➞ Ticket ➞ Edit Ticket Message

[rain pollen]

Why when i add the bot to my discord server in the site at the discord servers with ticket tool is not showing up like the discord server? Can someone help me please!

[humble sequoia]

Don't see your server in the dashboard?

Try using the Sync Servers button on your top center of the Dashboard page
You will possibly need to relog. Look below to see the steps on how to relog.

If this doesn't work

You should relog from the dashboard, you can do this by clicking here to log out immediately, and then log back in

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using the </permissionlevel:1029797400174399542> command on your Discord Server

If the bot's response is:

- @User is permission level: 0 (User)

You don't have any of the 3 levels required to access the server's dashboard

[eternal bobcat]

I want to add ticket tool to my server but it says it will have access to my email address which i fell like would be unnecessary?

[pseudo ravine]

Hey there. This is only for if you purchase a premium subscription, that's why

[eternal bobcat]

When i went to the dash and went to sign in it said that

[humble sequoia]

━━ potatoclock's inquiry has been moved to a ticket ━━

[wheat magnet]

I was wondering, is the "click to copy" certain messages or parts of messages thing a default discord feature, or is it from the bot?

[honest blade]

Some people open a ticket, close it and reopen another one and keep doing this even though i set "max ticket per user: 1". Is there a way to prevent this?

[wheat magnet]

Only one ticket can be open at a time from that I believe, try disabling members closing tickets

[pseudo ravine]

Hey there. Can you send a screenshot of where you're seeing the Click to copy message?

[honest blade]

Ty!

[rough cape]

How to setup a ticket tool

[humble sequoia]

Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

Create a Panel

To create a panel we are going to need to head over to the Panel Configs Tab on the Dashboard.

Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and you are ready to get started with configuring your panel.
An example of a creating a panel is shown below.

Send the Panel to a Channel

Once the panel has been created, use the blue Send button and select the channel you want the panel to be sent to.

The Panel wasn't send

Use the </debug:1029783024264564765> command to diagnose possible permission issues with the bot.

[rough cape]

I'm in Phone

[pseudo ravine]

You can still do it on your phone

[loud barn]

Hi guys, I am trying to create like onboarding tickets for members joining my group as well as when members get a certain role. I have two panels currently, my question is how do I set a command for each of these panels to open when the specific case is met? I already have sapphire sending a message when the two cases happen, I just need to figure out how to create a command for sapphire to type into a spam channel to create these tickets

Lmk if any clarification is needed - thank you!

[humble sequoia]

Integrating an External Bot x Ticket Tool <:TicketToolGold:1073948897673748490>

Integrating Ticket Tool with an external bot allows you to customize your server's Ticket System further!

1. The external bot must output the $new or $ticket commands with the user's ID to start a ticket. Preferably in a private channel.

Eg. $new 12345678901234567890

2. Your ticket panel must be Command Style enabled

3. You must whitelist that bot's ID in your Dashboard ➞ Server Configs ➞ Bot section.

Otherwise Ticket Tool will not react to the command and a ticket will not be created.

4. If you'd like to include a reason in the command usage, feel free to do so after the user ID.

Eg. $new 12345678901234567890 Your reason goes here
This reason can then be shown anywhere in the Ticket Message with the {create.reason} variable

** Note:** If you have changed Ticket Tool's default prefix ($) please ensure to amend the prefix for the $new or $ticket commands.

Eg. If your prefix is -, then what you're looking for the bot to use is -new or -ticket

$botintegration

[restive condor]

Hey there! See above please ^^

[loud barn]

Hey so that is what I currently have set up. I have it set up for my regular onboarding message. If I wanted to create a different ticket, how would I do that? Would the $new or $ticket command each make a different ticket?

Oh let me know if this is correct - I could have one channel that is being monitored where the spam messages would be sent, that channel would be monitored by one panel and the $new command would only open up the ticket that the panel is associated with? And then for the premium onboarding I would have a separate command spam channel where the onboarding panel would monitor?

[tidal pagoda]

Hey, Is it possible to add but a toll ticket?

[loud barn]

Can someone send the configuration for this panel?

[jade topaz]

anyone know how to make the bot ping me when someone creates a ticket

[humble sequoia]

How to automatically ping my support team on a ticket?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to ping your support on
4. Open the Ticket options menu
5. Click on Edit Ticket Message
6. In the Message Content use one of the role mention syntax (**{@Role Name}** / **{Role ID}**)
7. Save changes

Note: For this to work properly, Ticket Tool requires the Mention Everyone permission. Or the role must have the Allow anyone to @mention this role setting enabled

[jade topaz]

thanks

thanks @pseudo ravine

[iron night]

Gave +1 Rep to @pseudo ravine (current: #7 - 624)

[pseudo ravine]

You're welcome, glad I could help!

[high totem]

how do i add another button for creating a ticket

[humble sequoia]

Multipanels

For more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Panel -> Attached Panels

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[karmic nexus]

I need a form that can take 8 inputs. Discord only allows 5 on a form, but I know there are bots out there that can chain multiple forms together to allow more inputs. Does this bot do that?

[pseudo ravine]

Hey there. Unfortunately not

[karmic nexus]

Bummer. Thanks.

[pseudo ravine]

You're welcome, glad I could help!

[lusty pine]

how can i do something like this?

[humble sequoia]

**Panel Message**

The panel message is where people react to make a ticket. To customize it head over to your Dashboard --> Panel Configs -> Panel -> Edit Panel Message

[lusty pine]

but how does it look so clean

[pseudo ravine]

I don’t know exactly how they did it

[lusty pine]

do you maybe know how they did this with the black backround

can copy it too

[pseudo ravine]

Use 3 backticks before and after your message on separate lines

[lusty pine]

what do you mean

ahh got it

[pseudo ravine]

like this

[lusty pine]

Thank you bro

thanks @pseudo ravine

[iron night]

Gave +1 Rep to @pseudo ravine (current: #7 - 625)

[pseudo ravine]

You’re welcome, glad I could help!

[gilded igloo]

good morning ❤️ is there not an option where only a certain role can open the ticket? i'm pretty sure it was somewhere but i can't find it

[pseudo ravine]

Hey there. You can go to the Dashboard > Buttons > Create Ticket > Allowed Roles

[gilded igloo]

Thank you @pseudo ravine

[iron night]

Gave +1 Rep to @pseudo ravine (current: #7 - 626)

[gilded igloo]

xdd

[pseudo ravine]

You’re welcome, glad I could help!

[lusty pine]

does someone know how to do this like this

[gilded igloo]

You mean like this?

[lusty pine]

i know how to do it on discord but idk ob ticket tool

[lusty pine]

no like this

[spiral remnant]

Hey the ticket tool bot is not responding in my server

[gilded igloo]

Same we probably just have to wait, website down for me also

[spiral remnant]

frik not good

[pseudo ravine]

The developer has been notified

[gilded igloo]

Honestly I believe I know how to do this but I don't have the brain capacity to explain it

[spiral remnant]

Stitch did you know they’re making a irl version of you

[kindred hollow]

Hello. Any known issues with the premium bot?

[pseudo ravine]

Yes, but let’s please keep this channel to strictly related to support

[spiral remnant]

mb I’ll wait for the dev to fix

[pseudo ravine]

Hey there. We’re aware of some slowness with the bot and dashboard

[lusty pine]

Thank you

[iron night]

Gave +1 Rep to @gilded igloo (current: #332 - 1)

[stark rune]

**Ticket Tool - Technical Difficulties Notice**

Official Ticket Tool bot(s) are currently experiencing some technical difficulties in some shards.
Please stand by as the TT Development Team looks into and fixes the issues.

Please do not spam tickets within the support server & do not keep asking in public channels.
You can view our status page here and keep an eye on #📣│bot-news!

Aug 14, 2024, 7:32 AM

[sacred comet]

everytime I try to make a ticket it keeps saying interaction failed

[pseudo ravine]

Hey there. Please read the message above yours

[sacred comet]

listen man I can't read, I didn't even notice it

[dire fable]

lol

[prime bridge]

<:allowed:660789592647008258> #🆘│community-support has been unlocked!

Everyone now has access to this channel.

[jade topaz]

When I open a ticket, it appears above as the ticket channel.

but I want it to appear next to the ticket opening channel

[pseudo ravine]

Hey there. Could you elaborate a bit?

[quick owl]

Is creating a ticket fixed now?

[pseudo ravine]

Hey there. It seems like we’re still facing some issues currently

[wicked shard]

yes

getting interaction failed

and it's too slow

[pseudo ravine]

We’re sorry for any inconveniences caused

[jade topaz]

I want the ticket channel to be here

but it comes here

[pseudo ravine]

Dashboard > Category > Ticket Created/Opened

[jade topaz]

Ty

Thanks @pseudo ravine

[iron night]

Gave +1 Rep to @pseudo ravine (current: #7 - 627)

[pseudo ravine]

You’re welcome, glad I could help!

[jade topaz]

by the way mayonnaise is an instrument Patrick was right

[pseudo ravine]

Let’s keep this channel to strictly for support

[shut cove]

My permium ticket bot isn't working, says interaction failed.

[pseudo ravine]

Hey there. We’re aware of some slowness/unresponsiveness, the development team has been notified. We’re sorry for any inconveniences caused

[wicked shard]

Please let us know as soon as it gets fixed

[pseudo ravine]

There should be a message in #📣│bot-news

[prime bridge]

<:notallowed:660789872600285184> #🆘│community-support has been locked!

You will gain access again once the lockdown is lifted.

[scenic plinth]

ok now behave guys

[prime bridge]

<:allowed:660789592647008258> #🆘│community-support has been unlocked!

Everyone now has access to this channel.

[worldly helm]

YEYYY

TYY KINZY❤️

[jade topaz]

i think you guys are working together with scammers

[scenic plinth]

What makes you think that?

[jade topaz]

i reported a scam server using ticket tool for scamming hundreds of users,. and you guys didnt do anything about it

do you know how many people have been scammed with this fake ticket server?

[scenic plinth]

I have no record showing you have reported anything, you even just joined.

[jade topaz]

yes i did from my old discord acount

[scenic plinth]

If you would like to report a server, we recommend forwarding and reporting the server to Discord. You can also make a ticket here and provide the server ID was substantial proof and we can take care of it, but it may be some time before anyone gets to it.

[scenic plinth]

What server did you report?

[jade topaz]

i have the server invite link

its not letting me send it here

[scenic plinth]

Do you have the server ID by chance?

[jade topaz]

1241712961811120238

1012 ticket has been created on this server and hundreds of people have been scammed

[scenic plinth]

That one is still pending from the looks of it, we have few people that look at reports that are forwarded to them. I'll again recommend that while you are waiting to report the server to Discord's Trust and Safety.

[jade topaz]

Hey,

1. Salute to ticket tool owners who coded this bot, I tried to making it and wasted 3 months
2. How can I somehow collab the api of ticket tool and my bot so my tool can fetch the answers people gave on ticket tool form

My server is an exchange server and I want my bot to auto check the amount people told to exchange on ticket tool form and calculate the amount they are going to get

@scenic plinth?

[eternal dune]

has the bug been fixed?

[humble sequoia]

━━ Hyper Store's inquiry has been moved to a ticket ━━

[austere forge]

Hey there, yes the bot is online

[eternal dune]

great

[wintry siren]

Hello, may i ask for help? I'm curious, if it's possible whenever a ticket is created, that a specific role will be automatically added into the ticket.

What i mean by this, is that i want specific people being added to specific tickets, but i don't want them to have the administrator discord role, to have control over the entire discord. Thank you in advance.

[humble sequoia]

How can I grant my team access to tickets?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to grant access to
4. Open the General options menu
5. Select your Support Team Roles
6. Save changes

[austere forge]

Hey there 🙂
follow instructions above

[wintry siren]

Thank you @austere forge

[iron night]

Gave +1 Rep to @austere forge (current: #11 - 487)

[calm mica]

So uhm

How do you create multipanels/dropdown panels?

[humble sequoia]

<:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706> Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on

First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

• Panel doesn't send? Make sure you have a valid emoji selected
• Option doesn't show up? Check if two options have the same panel in the DropDown Editor

$dropdown

[restive condor]

Hey there! See above please ^^

[calm mica]

Alright

[restive condor]

Let me know if you have any questions 🙏

[calm mica]

But how would i send it?

[restive condor]

Using the ''SEND'' button, same way as it were a normal panel

[calm mica]

Alrighty

[jade topaz]

I’m having an issue-
New members that join my server unlock a ticket channel when they accept the server rules.

I created a panel, it was working fine, but after adjusting a few things on the panel, the members who are trying to create a ticket says they don’t have permission to use the ticket tool.

I went back to look at everything I never changed a perm- what am I missing?

[restive condor]

Hey there! Could I get your server name or ID so I can take a look please?

[jade topaz]

1243162305055686657

I started changing anything that could potentially have been the issue, but still no luck.

[restive condor]

Dashboard > Panel Configs > Buttons > Create Ticket Button > Disable Support Team Only

[jade topaz]

🤦‍♀️ worked on that for a whole day trying to figure it out and it was a switch.

Thanks!

[restive condor]

No problem!

[echo anvil]

how do i fix error 4f11290a-f4d3-11ed-a05b-0242ac120003

idk what to do

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[barren river]

Hello can i get all the results from the forms

i can only check one by one?

can you export them in a sheet ?

[worldly helm]

Hey there!
Yes you can, either enable "Auto Display form results on the Ticket Messageas an additional embed. or you use the variable ({create.form.x}) in your ticket message.

What exacly do you mean by export them in a sheet?

[barren river]

i mean i can check totall like 50 result?

[worldly helm]

ohh, so you only want the form results and not a whole transcript?

[barren river]

yes all the form results

[worldly helm]

Sadly that is not possible.

Feel free to suggest it tho at #🤖│bot-spam using s!suggest {suggestion}

[tiny perch]

What is additional role and support team role

Support team can delete ticket?

[restive condor]

Hey there! Support Team Roles are the roles that by default, will have access to your tickets and will be able to manage them.

Additional roles are a different set of support roles. You can configure different permissions for these. Users usually use them for their trial/lower staff so not to give too many permissions but still allow them to view tickets

Yes (by default, you can change it)

[tiny perch]

Additional role can only close ticket and can’t delete it or transcript it or re open it that’s right?

[restive condor]

No, by default, additional roles can only view tickets and send messages in them

And technically close them too, with the close button only

[tiny perch]

Ok thanks

[iron night]

Gave +1 Rep to @restive condor (current: #2 - 1201)

[fiery spire]

Whenever I try to setup it says - "application did not respond" How to fix it??

[worldly helm]

Hey there!
Can you try to do the /debug command in your server?

[fiery spire]

Nope..
It's just saying "application did not respond"

[worldly helm]

Please give the bot all permissions listed below

[fiery spire]

How to do it?

[worldly helm]

I suggest you give the bot admin, its easier.

[fiery spire]

Thanks It worked

[iron night]

Gave +1 Rep to @worldly helm (current: #37 - 89)

[worldly helm]

You're welcome
Feel free to reach out if you have any more questions

[tepid geyser]

How can i do that i see what they type there ?

[worldly helm]

Hey there!
Dashboard-->Panel Configs-->Forms--> Auto display form results on the Ticket Message as an additional embed

[fathom hearth]

Hi ive seen a few servers have multiple buttons to create tickets for different things on the same panel and was wondering how you can do that?

[worldly helm]

Hey there!
Do you mean the same layout as in #🎫│make-a-ticket ?

[fathom hearth]

yeah the exact same

[humble sequoia]

Multipanels

For more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Panel -> Attached Panels

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[worldly helm]

See above for the guide ^^^

[grizzled island]

how do i fix this problem?

[fathom hearth]

how do i get the <:name:id> for a custom emoji?

[restive condor]

Hey there! Discord has a limit of 500 channels per server.
It appears that server has reached such limit.

Please contact server staff for them to clear tickets, in order for new tickets be created

[restive condor]

Hey there! The easiest way to get it is probably using the $id command on your server

$id

[humble sequoia]

<:smil:936485535403356221>

[vast moon]

hello

how can i report a scam discord server using ticket tool?

[restive condor]

Hey there! You can #🎫│make-a-ticket

[lavish sail]

how do i make a ticket form like this?

[humble sequoia]

Pop-up Forms

A Discord Form lets the user answer individual questions in a pop-up Form, which then displays the answers in the ticket message. This can save time if you already know what you want to ask the user.

Setup Forms

Forms can be enabled under Panel Settings > Form Options > Edit Forms Options. In the new pop-up window, you can now enable and edit your own Form.

Form Options

You can add up to 5 questions in the Discord form. This is a Discord limitation. Each question can have a placeholder in the input field, a minimum and maximum input, multi-line, and also the option to have the answer required.

Options

Question Title ➞ Your Question goes here
Question Placeholder ➞ The placeholder text in the input field
Required ➞ If enabled, the user has to answer this question, to submit the form
Multi-Line Input ➞ Allows the user to input multiple lines
Minimum and Maximum Input ➞ Set a minimum and maximum input value for the user

Displaying the Answer

To display the answers from the user, you need to enable Auto display form results on the ticket message as an additional embed

If you don't want a second embed, go into your Panel Configs > Ticket Options > Edit Ticket Message. You use the variable {create.form.x} and replace x with the number of your question. For example, the response to Question 5 can be displayed with {create.form.5}.

[ionic path]

Hey there! Check above ^^

[lavish sail]

thanks @ionic path

[mint osprey]

Como faço ticket para meu servidor?

[rapid slate]

@ionic path I want to return the bot to normal, not defenses, what should I do?

@restive condor

[humble sequoia]

1. Convidando o Ticket Tool

A primeira coisa que você precisa fazer é convidar o bot, o convite pode ser encontrado aqui.
Quando o bot estiver no seu servidor, iremos para o painel e criaremos o painel
Um painel é usado para definir as configurações de cada ticket e as pessoas reagem para criar um ticket.

2. Criando um painel

Para criar um painel, precisaremos ir até as configurações do painel no painel

1. Uma vez no painel, precisaremos clicar em Criar painel
2. Digite o nome do painel (preencha as configurações opcionais que você deseja)
3. Clique em Criar painel e você estará pronto para começar a configurar seu painel.

3. Enviando um painel

Depois de criar um painel no painel, você precisará enviá-lo para um canal usando enviar no painel
Selecione o canal em que você deseja criar seu painel e clique em enviar.
Para outras perguntas, consulte $help faq

Você está tendo problemas para enviar seu painel?

Use o comando $debug em um canal com o bot e certifique-se de que Ticket Tool tenha todas as permissões necessárias do Discord

[restive condor]

Olá! Bom día

Aqui voce tem um guia para configurar o bot ^^

[restive condor]

Hi there, please re-invite the standard Ticket Tool https://tickettool.xyz/invite and then enable it from your Dashboard > Server Configs

[rapid slate]

Nothing happened, I am not able to invite the bot

[restive condor]

You should be able to invite it, even if it doesn't work in the server

[rapid slate]

I actually invited him but he won't join

[restive condor]

Please check your server audit log. A security bot may be kicking it

[restive condor]

The bot seems to be in the server. Make sure Ticket Tool can view the channel where you're checking

You should be able to access the Dashboard now though

[rapid slate]

I didn't understand what you mean

[restive condor]

The bot is in the server

Make sure Ticket Tool has access the channel where you're checking

If it doesn't show there, it means it cannot see the channel but it is in the server

[grizzled summit]

How does "Be a DJ" work?

.shop

[grizzled summit]

Is there a role? Which bot?

[ionic path]

Hey Deci! I asked about that a few days ago. There used to be a music bot in the server, but now that there isn’t this item isn’t used anymore.

[grizzled summit]

Thank you!

[iron night]

Gave +1 Rep to @ionic path (current: #46 - 55)

[grizzled summit]

😄

[ionic path]

No worries :D I would love to see a music bot here that staff and ppl who have that role can control what plays

[jade topaz]

i added the premium bot to my server now it tells me i dont have access to the server

how do i fix this what happened

[restive condor]

Hey there! Could I get your server name or ID please

[jade topaz]

Maktabah Al Nisa

[restive condor]

Seems like you enabled the premium bot but haven't invited it yet

[humble sequoia]

Inviting and Enabling Premium Bot

The first thing you will need to do is invite the premium bot, an invite can be found here

Once the bot is in your server we will head to the dashboard and manage your server. When you are managing your server, you want to head into "Server Configs" then click the drop down menu under "Select the bot you would like to use on this server" then click "Ticket Tool#6207" and then save.

[restive condor]

There's an invite ^^

[humble sequoia]

Thank you

Thank you for purchasing Ticket Tool Premium @gloomy zephyr. You have now been given the <@&535595160189403136> role!

Found 5 servers in total and 1 with premium and permission

[jade topaz]

im sorry i really dont know what to do i cant even get to the server now and the bot isnt in my server

[restive condor]

https://discord.com/oauth2/authorize?client_id=722196398635745312&scope=bot&permissions=2416045072

That's the bot invite for the premium bot ^

[lofty pasture]

How i create a panel like this?

[fading sentinel]

Good afternoon, I wanted to know how do I leave the ticket that the person opened just for them and the moderator to see?

[restive condor]

Hey there! You will need to create one panel per button option. You can then combine all your panels into one embed with multiple buttons using the instructions below

[humble sequoia]

Multipanels

For more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Panel -> Attached Panels

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[restive condor]

Hey there! By default, only those people should be able to see the ticket. Is that not the case?

[jade topaz]

these are my options

[fading sentinel]

I don't think so, because on my server everyone can see the open ticket and I can't fix it!

[restive condor]

Select the premium bot and you should be good to go. The problem was you need to invite the bot before you enable it

It's resolved now. Thank you for supporting Ticket Tool!

[restive condor]

Dashboard > Panel Configs > Permissions > Everyone Role Permissions - Edit Opened > VIEW CHANNEL

[jade topaz]

now i get this when trying ot create a ticket

the embedded links is turned on from what i see

[pseudo ravine]

Hey there. You'll need to give Ticket Tool the Embed Links permission. You'll also need to re-send your panels with the premium bot

[jade topaz]

is there a video tbh it took me froever just to setup the first time and now i feel so lost

embedded links is definetly on in ticket tool and the premium

or i just dont get it

[pseudo ravine]

If the role has the permission, then you'll need to give the permission in the channel itself

[jade topaz]

probably huge user error

its actually active in the channel as well

[pseudo ravine]

Could you run the /debug command in that channel

[jade topaz]

no it gives the same error

[pseudo ravine]

That's because it needs the permission in the channel

[lofty pasture]

O tried but when i am in the Attached Panels command, i see only one ticket, but i have 3 of them

[restive condor]

Please use the button above your server name

[jade topaz]

i got it thank you all for your help im sure ill be back

[iron night]

Gave +1 Rep to @pseudo ravine (current: #7 - 629)

[lofty pasture]

It didn't change anyway

[restive condor]

Can you screenshot what it shows as options

and then your panels

[lofty pasture]

Kk

I send it here or private messagge?

[restive condor]

Here is fine 😄

[restive condor]

Go into your other panel and try to attach the other one

[pseudo ravine]

You're welcome, glad I could help!

[lofty pasture]

Now it work, my bad, thank you

[iron night]

Gave +1 Rep to @restive condor (current: #2 - 1204)

[restive condor]

No problem, glad to hear!

[rapid slate]

the bot in my server

[restive condor]

Click on it to enable it

[restive condor]

Is the premium bot still in the server?

[rapid slate]

no

[restive condor]

Alright, please invite the premium bot https://discord.com/oauth2/authorize?client_id=722196398635745312&scope=bot&permissions=2416045072

Then run /botswitcher and select the white bot

[rapid slate]

bro

[restive condor]

Can you run it in a normal, public channel please