🆘│community-support

[worldly helm]

Do you have any questions about the tickettool bot?

[steel dagger]

Português?

[humble sequoia]

Equipa de Apoio Portuguesa

Se você está procurando ajuda, abra um ticket para entrar em contato com a equipe de suporte em português. Vá para #🎫│make-a-ticket e pressione o botão :flag_br:.

[austere forge]

Hey there 🙂
Our apologies for the late reply

Unfortunately this is not possible

[rain grotto]

Can anyone help me in the vocal salon?

[austere forge]

Bonsoir, vous pouvez créer un ticket, ça serais un plaisir de vous aider. 🙂
#🎫│make-a-ticket -> 🇫🇷

[humble sequoia]

━━ Raphael's inquiry has been moved to a ticket ━━

[quasi tangle]

how do i fix this ? Transcript failed to save to ⁠𝕋𝕚𝕔𝕜𝕖𝕥-𝕊𝕦𝕡𝕡𝕠𝕣𝕥 Transcript channel #𝕋𝕚𝕔𝕜𝕖𝕥-𝕊𝕦𝕡𝕡𝕠𝕣𝕥 missing permission

[glad verge]

How do change the message when it makes a ticket? the “@user welcome”

[humble sequoia]

━━ .hunnyb's inquiry has been moved to a ticket ━━

[austere forge]

Hey there 🙂
could you use /debug in your channel on set transcript pls

[quasi tangle]

Thank you

[iron night]

Gave +1 Rep to @austere forge (current: #11 - 424)

[jade topaz]

how do i cancle a free trail subscription

[trim vale]

My friend, the server owner and I both cannot access our server, even though we have admin access.

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[shut pier]

How to you make tickets go into a category, and how to to make transcripts

I can’t seem to figure those two out

[humble sequoia]

How do I set what category tickets are created in?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to grant access to
4. Open the Category options menu
5. Select the categories of your preference
6. Save changes

How do I set a transcript channel?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to grant access to
4. Open the Transcript options menu
5. Using the Transcript Channel selector, pick the channel you want your transcripts to be sent to
6. Save changes

[austere forge]

Hey there 🙂
see above

[shut pier]

W dude thank you!

[iron night]

Gave +1 Rep to @austere forge (current: #11 - 425)

[honest blade]

Is it possible to make tickets automatically close?

[abstract gorge]

Hi! I added myself to a new ticket panel, buuuuut I'm not getting pings on the tickets. I added the {user role id} before it. Did I mess something up somewhere? 😄

[worldly helm]

Hello there!
Could you Maybe provide a Screenshot of the Ticket Message?

[abstract gorge]

Yeah, sorry! One sec!

[worldly helm]

No need to say sorry 😊

[abstract gorge]

So it's got the owner role, which is me - but no ping!

It's copy & pasted from my other template, which is confusing

[worldly helm]

No, I mean the Message in the Dashboard. My bad!

Sorry

[abstract gorge]

Oh! LOL

My fault!

[worldly helm]

Not ur fault… I wasnt Talking corectly 😭

[abstract gorge]

I'm literally dumb

I got it LMAO. I can't believe it

That was an epic fail on my behalf LOL

[worldly helm]

What was the issue?

[abstract gorge]

I put the {role id} in the embed section, not the top section!

[worldly helm]

Ohh, Great to hear though!

[abstract gorge]

Thank you for your help and fast response! ❤️

Thanks @worldly helm

[iron night]

Gave +1 Rep to @worldly helm (current: #50 - 32)

[worldly helm]

You‘re Welcome

[austere forge]

Hey there 🙂
close automatically after certain time of inactivity ?

[honest blade]

Uh yes

[austere forge]

this is possible via Automation options, but this is a premium features

[humble sequoia]

Automation <:beta1:1022173658610946182><:beta2:1022173656492810340>

With Ticket Tool's automation, you'll be able to customize your ticket system workflow! Using the Automation Editor you can:

• Chose out of 6 different triggers
• Set a Message Watcher to wait for a message for a given time, or to wait for the absence of them
• Add delays on the execution of actions after the trigger or watcher finds a message!

Automation Command

Automations can be stopped, by running the /automation stop command inside the ticket you want it to stop in. Restart it with /automation start You'll also be able to view the current status of the automations with /automation.

__Important Notes__

- Automation is on ALPHA TESTING PHASE, things might work unexpectedly or not at all. 
- Any automation will run for a maximum of 7 days or until the ticket is closed, afterward, it will stop checking
+ You can have 5 automations per panel

$auto

[honest blade]

Oh ok thanks!

[iron night]

Gave +1 Rep to @austere forge (current: #11 - 426)

[hushed yew]

uh hi , I'm using drop down style, so basically i selected the category where every ticket should open and close and press save changes and I tested it the tickets don't open in the category I selected what's wrong?

[austere forge]

Hey there 🙂
can i get your server ID

[hushed yew]

why?

[austere forge]

to check your Dashboard

[hushed yew]

Okay

1252405184689082431

[austere forge]

sounds good, can you check if Ticket tool has the MANAGE CHANNELS permissions in the category set

[hushed yew]

Wait lemme check

it works now I give him manage channels and still didn't work but the bot says to give him View channels permissions

Thanks for your help

[austere forge]

good, glad it works!

[sinful needle]

In my server it gives this message whenever sometime tries to open a ticket. I checked all the perms and they’re fine and I did debug it said the same to everything

[austere forge]

Hey there 🙂
Ticket tool does not have MANAGE CHANNELS permissions

[sinful needle]

It does I just checked

[high bolt]

Is it possible to have exactly this with ticket tool when a ticket is created? (I have premium)

[shut bolt]

Exactly not, but in essence yes, you can have the Claim and Close. But the Reopen and Delete buttons are only available on the Moderator Message that is sent once the ticket has been closed

[high bolt]

How about the pinging staff once the ticket is opened + all the nice embeds & perhaps a profile picture change?

Are any / all of those possible with premium?

[shut bolt]

All but the profile picture change are possible

[tropic bramble]

how do i make all 4 dropdown selections in the same panel

[rustic siren]

can i use panel in bluestack 64bit?

[kindred hollow]

Probably yes.

[humble sequoia]

<:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706> Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on

First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

• Panel doesn't send? Make sure you have a valid emoji selected
• Option doesn't show up? Check if two options have the same panel in the DropDown Editor

$dropdown

[kindred hollow]

@tropic bramble is that what you mean?

[tropic bramble]

i did it

thanks @kindred hollow

[clear depot]

Is there a way that when I close tickets I do not Have to delete them after

[limber portal]

You want closed tickets to automatically delete?

[clear depot]

Yes

[limber portal]

Dashboard > panel configs > general > disable 2 step ticket

[honest blade]

are transcripts saved automatically when tickets are closed? is there a max number of transcripts that can be saved?

[fierce bramble]

What's wrong?

[austere forge]

Hey there 🙂
For your first question, this is a premium feature
Dashboard > Panel configs > Transcript - Auto Save Transcript

For your second question, there is no limit

[humble sequoia]

Claiming Options

Claiming allows you to change the ticket name, category and permissions. To use it you have to enable it first on your Dashboard > Panel Configs > Claiming

Note: This is a premium feature

[austere forge]

Hey there 🙂

see above

[fierce bramble]

@austere forge

How do I clear that after receiving it, the user will appear as an admin?

[austere forge]

pls don't ping staff.

what do you mean?

[fierce bramble]

You mean, I won't mention you

look

how when He received a ticket that appears
Claimed by _g1t

[honest blade]

so there is no way to view transcripts if i dont have premium?

[austere forge]

Go to Dashboard > Panel configs > Claiming - Enable claim name and use variable {auhtor.nickname}

[austere forge]

You can, but it will not be automatic you will have to send the transcripts manually

[humble sequoia]

How do I set a transcript channel?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to grant access to
4. Open the Transcript options menu
5. Using the Transcript Channel selector, pick the channel you want your transcripts to be sent to
6. Save changes

[fierce bramble]

Explanatory video

[haughty glacier]

This bot is not replying me

It just say "this application coudlnt reply"

[austere forge]

I can't make a video.
Follow step by step

[austere forge]

Hey there 🙂
Make sure that the bot has: VIEW CHANNEL SEND MESSAGE and READ MESSAGE HISTORY perms in the channel

[haughty glacier]

It Has but

@austere forge

[austere forge]

Don't ping staff pls.

If Ticket tool cannot answer you, it is missing one of these perms

[haughty glacier]

Alright , and it Has

I checked

[austere forge]

alr, could you use /debug in same channel on your server pls

[fierce bramble]

what I write

[haughty glacier]

Alr

[austere forge]

the bot doesn't have VIEW CHANNEL permissions in the channel where you're doing this command

[haughty glacier]

Thank u

[austere forge]

You're welcome, glad I could help !

[honest blade]

could u help me? is it possible to blacklist people temporary so they wont be able to create tickets?

sorry for the ping

[humble sequoia]

Blacklist Roles

Any role you assign as a blacklisted role won't be able to use commands or buttons.

Selecting a blacklisted role

Go to your Dashboard ➞ Server Configs. There you will find the option to select blacklisted roles.
Note: Don't forget to save.

[austere forge]

see above 🙂

[honest blade]

i have like 2 ticket systems with this bot, and i want to blacklist someone only from one of them, is it possible

[austere forge]

Unfortunately not possible, this option only works by role

[fierce bramble]

How do I write an admin name when a ticket is received?
for example Claimed by _g1t

[austere forge]

Go to Dashboard > Panel configs > Claiming - Enable claim name and use variable {auhtor.nickname}

[fierce bramble]

He sent me his book alone

{author.nickname}

[solar obsidian]

I have a problem, Bro

When I close TikTok and delete it and delete it, it comes to the top of the server as if it were a normal channel

[ionic path]

I think you’ll need to rephrase that question a little bit…

[solar obsidian]

When I close the tiktok and make a delete, it appears at the beginning of the server as if it were a normal channel, without any interference from the tiktok. What is this?

[ionic path]

I really don’t understand what you are saying. Are you translating from Arabic?

[solar obsidian]

The message was translated from TikTok to TikTok, sorry.

[solar obsidian]

Yes

[ionic path]

$articket

[humble sequoia]

فريق الدعم الفني العربي

عميلنا العزيز ان كنت تبحث عن مساعدة يرجى فتح تكت خاص بفريق الدعم الفني العربي
اذهب الى#🎫│make-a-ticket
ثم قم بلضغط على الايموجي الاتي (🇯🇴)

[solar obsidian]

I did that and no one responded

[ionic path]

It will take some time for support members to respond. In Arabic support, the estimated wait time is 8 hours.

[solar obsidian]

Okay, thank you very much

[iron night]

Gave +1 Rep to @ionic path (current: #46 - 45)

[ionic path]

No worries. Have a great day!

[solar obsidian]

Good luck friend

[jade topaz]

Is it possible to prevent someone from creating a new ticket if they already have one opened?

[ionic path]

Hi there, yes! Dashboard, Panel Configs, Limits, Open Tickets each user.

[jade topaz]

Will that still work if I have multiple panels though? Right now I have multiple panels in different languages and people keep joining them opening 4 tickets in different languages

[ionic path]

Unfortunately no, that’s 1 for each panel.

[jade topaz]

Okay 😔 thank you anyways

[austere forge]

you can do this if you have several panels
Dashboard > Servers configs - Global Ticket Limit set 1

[jade topaz]

O

Hii

So in my server the bot cant do any commands idk why like when i try to do setup it doesnt work

[austere forge]

Hey there 🙂
Make sure that the bot has: VIEW CHANNEL SEND MESSAGE and READ MESSAGE HISTORY perms in the channel

[jade topaz]

Yo it keeps saying this

for my own server which i have ownership too

[kindred hollow]

Hi there! Are you logged into the correct account?

[jade topaz]

Hey, yes i am logged into the correct account

[limber portal]

Hiya @jade topaz, can I get your server id please

[jade topaz]

1060647750389223585 Here you go!

[limber portal]

Can you confirm if the premium bot is in the server?

[runic vine]

Hey guys, when players create tickets it doesn’t go in the category I set. It goes to the top of all the discord channels. How do I fix this?

[jade topaz]

I dont know where to invite the premium bot

[humble sequoia]

━━ NAR's inquiry has been moved to a ticket ━━

[limber portal]

https://discord.com/oauth2/authorize?client_id=722196398635745312&scope=bot&permissions=805432400

[jade topaz]

alr tysm

[small yacht]

hi, how can i change bot's prefix please? because i currently have 2 bot with same prefix in my server and that's a bit porblematic 😅

[limber portal]

Dashboard > server configs

[small yacht]

ty for your quick answer

[iron night]

Gave +1 Rep to @limber portal (current: #10 - 491)

[jade topaz]

Why does this happen after a little bit? Can I fix it so the transcript direct link stays forever and is accessible by everyone

[humble sequoia]

Transcript Links

Due to an update Discord enforced on their API on December 15, the attachment URLs are valid only for a certain time. In order to ensure you can visualize your transcripts on our website Ticket Tool provides you a Direct Link button that will provide you with the last valid URL for you to see your tickets!

$transcripts

[limber portal]

See above ^^

[jade topaz]

Okay thanks!

[wanton kestrel]

How can i make a ticket to type sluk

Soul

[humble sequoia]

Ticket Message

The Ticket Message is the first message sent by the bot on a new ticket. To customize it head over to your Dashboard ➞ Panel Configs ➞ Ticket ➞ Edit Ticket Message

[worldly helm]

look above ^^

[wanton kestrel]

When i sync for server it dosent work

[gaunt relic]

How do i fix [$] Ticket Tool
APP
Failed: Invalid Form Body components[0].components[0].emoji.name[BUTTON_COMPONENT_INVALID_EMOJI]: Invalid emoji

it won't let me do it been trying to fix for 1 hour and half how do i fix this?

[pulsar merlin]

How do i get it that they need a certain role to open a ticket

[austere forge]

Hey there 🙂
Go to Dashboard > Panel configs > Button > Create ticket - Support Team Only and set allowed role

[pulsar merlin]

Would that effect my support team in the tickets?

[austere forge]

nothing

[pulsar merlin]

Would that work if i have dropdown

@austere forge

[austere forge]

yes

[pure lance]

Does anyone know why my ticket won't work?

[austere forge]

Hey there 🙂
can you elaborate ? with a screenshot maybe?

[pure lance]

Yeah

So basically every time I try claiming it this happens

[austere forge]

can i get your server ID / name and the name of the role you have?

[pure lance]

I dunno how to get the server ID but here's the permission level I have

[austere forge]

If you are not a staff member of this server, you cannot use this button.

Only staff can

[solar obsidian]

I opened it at nine in the morning and did not receive a response

[austere forge]

Hey there 🙂
Arabic support may take longer than expected
We apologise for the delay you have experienced

I'm sure someone will get back to you shortly 🙏

[solar obsidian]

Well, thank you my friend, I really hope so

[pure lance]

That's what I've been trying to find out how do I become a staff member

[austere forge]

You should ask on the server, not here we won't be able to help you..

[pure lance]

Do you know like who in the server I could talk to? Bc I've been trying to find that out too.

[austere forge]

Unfortunately no

[pure lance]

Ah dang it. Well thx for the help anyways.

[high bolt]

How can I auto ping a role when a ticket opens I have premium

[humble sequoia]

How to automatically ping my support team on a ticket?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to ping your support on
4. Open the Ticket options menu
5. Click on Edit Ticket Message
6. In the Message Content use one of the role mention syntax (**{@Role Name}** / **{Role ID}**)
7. Save changes

Note: For this to work properly, Ticket Tool requires the Mention Everyone permission. Or the role must have the Allow anyone to @mention this role setting enabled

[austere forge]

Hey there 🙂

see above

[unkempt pilot]

i cant use the command no more

[clear oriole]

Boa noite

Tem como eu dar um cargo ao bot, quando a pessoa preencher o registro de ticket ele vai ser setado automático no servidor com o cargo de membro ?

E também se é possível quando preencher o formulário nome que a pessoa colocar próprio boot alterar nome no servidor ?

Apelido da pessoa ?

[worldly helm]

hey there!
Make sure the bot has all the permissions needed!

[unkempt pilot]

I’ll check if it does

[unkempt pilot]

It worked

[worldly helm]

Great to hear!

[humble sequoia]

Equipa de Apoio Portuguesa

Se você está procurando ajuda, abra um ticket para entrar em contato com a equipe de suporte em português. Vá para #🎫│make-a-ticket e pressione o botão :flag_br:.

[austere forge]

⬆️

[next sedge]

I need help, when someone makes a ticket, it gives everyone access to it, but it’s set to staff-only and the ticket creator, can i get help?

How do I fix this?

[austere forge]

Hey there 🙂
It seems that one of your server bots is change the ticket permissions
Check your audit logs which could do this

[next sedge]

Can you help me with it?

[humble sequoia]

Hello, we would love to help you, but if you don't tell us what you need help with we can't help you :(

[next sedge]

What’s

[coral cove]

@austere forge

[worldly helm]

Please don’t Ping Support!
What‘s the issue?

[dire sun]

how do I increase the limit

[humble sequoia]

User's issue has been solved in another channel.

[high bolt]

what if I dont want it to be part of like the embed tho

I was hoping to be a completley different message

so i tried making a custom command and using automation

that didnt really work

[austere forge]

If the ping is in the embed message, this doesn't work, since you're not actually pinging

[high bolt]

Mhm, what I’m tryna ask tho pretty much is you see how it says “@staff new ticket is here” and it’s a completely different message, is that possible with ticket tool? I know they are using a custom bot but yeah

[austere forge]

You can do this with a custom command and the Automation option

[humble sequoia]

Automation <:beta1:1022173658610946182><:beta2:1022173656492810340>

With Ticket Tool's automation, you'll be able to customize your ticket system workflow! Using the Automation Editor you can:

• Chose out of 6 different triggers
• Set a Message Watcher to wait for a message for a given time, or to wait for the absence of them
• Add delays on the execution of actions after the trigger or watcher finds a message!

Automation Command

Automations can be stopped, by running the /automation stop command inside the ticket you want it to stop in. Restart it with /automation start You'll also be able to view the current status of the automations with /automation.

__Important Notes__

- Automation is on ALPHA TESTING PHASE, things might work unexpectedly or not at all. 
- Any automation will run for a maximum of 7 days or until the ticket is closed, afterward, it will stop checking
+ You can have 5 automations per panel

$auto

[tawdry bolt]

Alright so i've had ticket tool premium on my server for a long time, however recently I noticed it stopped working. I kicked the bot and managed to regain access to my dahsboard on the website however I cant get the bot to rejoin the discord server. I have attached a few photos.

I got passed the you don't have access to this server, but even on this discord when I press anything even the verify it just says this interaction failed. I try to invite the bot back to my server and nothing happens.

[austere forge]

Hey there 🙂
Make sure that none of your security bot kicks the bot ticket tool each time you invite it

you can check your audit log that kicks it

[high bolt]

I did that and it just does something like this maybe I’m just don’t know how to ping a role

[tawdry bolt]

It says I added it but it doesnt say anything kicked it.

[austere forge]

moved the & and @ like: <@&123456789>

[austere forge]

Can i get your server ID pls

[high bolt]

Thank you

[tawdry bolt]

1054964429218910238

[austere forge]

yep, sounds good

what's wrong?

[tawdry bolt]

My ticket tool stopped working, I couldn't access it anymore so I kicked it from the server it gave me access to my dashboard again but now I can't re-invite it? I checked my audit log like you told me and nothing seems to be kicking it

[austere forge]

The Ticket tool bot is now on your server, you have access to your Dashboard again so everything seems to be working!

[tawdry bolt]

I see it now thank you! However anytime I click close ticket etc.... it just says interaction failed

[iron night]

Gave +1 Rep to @austere forge (current: #11 - 427)

[austere forge]

can i get a screenshot pls

[tawdry bolt]

same thing its doing when I was trying to verify myself using your bot on this discord.

[austere forge]

can you try a new ticket pls ?

[austere forge]

it seems that this ticket is a bit dated

[tawdry bolt]

does the same thing

[austere forge]

Alr, on your Dashboard you selected the white bot while on your server you used the gold bot
You need to enable bot gold

Go to Dashboard > Server configs - Premium bot and select Ticket tool gold

[tawdry bolt]

Okay so I brought in the Gold Bot (Removed the White Bot) and its still doing the same thing.

and now I lost control of my dashboard

[austere forge]

You must keep the white bot on your server, otherwise it will not work and you will no longer have access to the dashboard :)

[tawdry bolt]

Ohhhhhh shoot Ill need the white bot again.... I already got rid of it

[austere forge]

use this link : https://discord.com/login?redirect_to=%2Foauth2%2Fauthorize%3Fclient_id%3D557628352828014614%26scope%3Dapplications.commands%2Bbot%26permissions%3D2416045072

to invite bot white

[tawdry bolt]

Okay lol so I have both bots now thank you

however it still not working.

[austere forge]

Alr, now you need to enable and select ticket tool gold 🙂

Go to Dashboard > Server configs - Premium bot and select Ticket tool gold

[tawdry bolt]

God you're good! we are making progress however now it says this

[austere forge]

The Ticket tool bot does not have VIEW CHANNELS permissions in the OPENED TICKETS category

you must add it

[tawdry bolt]

Okay thank you

[austere forge]

You're welcome, glad I could help !

[austere forge]

Hey there 🙂
Go to Dashboard > Server configs > Global Ticket Limit set 1

You're welcome, glad I could help !

This is not possible, since there is no way to control users' accounts and DMs :)

[broken shuttle]

ticket tool ma reason kasi dala

help

@solid stream

help

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[split skiff]

How do I set more than one option when opening a tick? For example, when I press the button that opens a tick, the bot presents me with a list containing technical support, an inquiry, or a complaint. So how?

Example

[humble sequoia]

<:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706> Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on

First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

• Panel doesn't send? Make sure you have a valid emoji selected
• Option doesn't show up? Check if two options have the same panel in the DropDown Editor

$dropdown

[kindred hollow]

@split skiff See above.

[split skiff]

Is there any Arabic language?

[humble sequoia]

فريق الدعم الفني العربي

عميلنا العزيز ان كنت تبحث عن مساعدة يرجى فتح تكت خاص بفريق الدعم الفني العربي
اذهب الى#🎫│make-a-ticket
ثم قم بلضغط على الايموجي الاتي (🇯🇴)

[coral cove]

How to active the tickets

[stark rune]

1. Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

2. Create a Panel

To create a panel we are going to need to head over to the panel configs on the dashboard.
Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and your ready to get started with configuring your panel.
An example of a creating a panel is shown below.

3. Send the Panel to a Channel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard.
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq.
An example of a sending a panel is shown below.

Having a Problem Sending the Panel?
Do $debug in a channel with Ticket Tool and make sure it has all the necessary Discord permissions.

[limber portal]

See above

[split skiff]

I have a problem when I put the option to the top, I cannot put it below. What is the solution to this problem?

[acoustic lynx]

how do i add hex color in this message?

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[pale idol]

Me ayudan a un error

[restive condor]

Hola. Por supuesto, cómo puedo ayudar?

[pale idol]

Compre una fruta permanente y no me deja conseguir mi ticket

[humble sequoia]

⚠️ Está en el lugar equivocado

Brindamos soporte para el bot de Discord Ticket Tool y no le podemos ayudar con el problema que presenta.

-  No sabemos a que equipo de soporte debería contactar para solucionar este problema, y desafortunadamente no podremos ayudarle acertadamente.

Si no tiene alguna duda relacionada a nuestro bot, Ticket Tool, por favor cierre este ticket.

[pale idol]

Me aparece ese error no me pueden ayudar

[restive condor]

Discord tiene un límite de 500 canales por servidor.

Parece que ese servidor ha llegado al límite.

Por favor, ponte en contacto con el staff del servidor para que eliminen canales

[pale idol]

Como me pongo en contacto

[restive condor]

No sabemos desafortunadamente

[pale idol]

Ok gracias

[restive condor]

Tendrás que mencionarlos o enviarles un mensaje

[pale idol]

Veré si puedo solucionarlo yo y si no volveré a preguntar

[shrewd viper]

I just have a question, does Ticket Tool have ratings like Tickets? I don't plan on changing bots, but I was curious since this is a feature I'd love to have
(Example below)

[acoustic lynx]

@restive condor you there sir? can you check my dm:3

[limber portal]

Hi, no, but this is something the developer wants to implement in the future 🙂

[shrewd viper]

That's awesome ! Would love to look forward to that if implemented :)

[limber portal]

Hi, dming staff is against the server rules - if you need help you can ask here or #🎫│make-a-ticket 🙂

[acoustic lynx]

uh i saw his about me

it says dms opened

[limber portal]

Regardless of his bio the server rules remain the same - that is his preference for other servers

[acoustic lynx]

alr alr

[limber portal]

Can I help you with anything?

[acoustic lynx]

how do i make the ticket created send in specific channel?

[limber portal]

Dashboard > panel configs > click the ‘send’ button at the top of your screen, next to the selection dropdown ^^

[acoustic lynx]

i mean if someone create a ticket how do i make it send in specific category^

[limber portal]

Ah

[acoustic lynx]

:3

[humble sequoia]

How do I set what category tickets are created in?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to grant access to
4. Open the Category options menu
5. Select the categories of your preference
6. Save changes

[limber portal]

See above

[acoustic lynx]

oh alr alr

tysm! @limber portal

[limber portal]

No worries

[acoustic lynx]

wait what js category closed for?

[limber portal]

Thats the category closed tickets will move to

[acoustic lynx]

ohh alr alr, tysm!

[whole roost]

Can I get access to creating a ticket please

[limber portal]

In this server?

[whole roost]

Yes I’m having a few technical difficulties with the bot and seek help

[limber portal]

#🎫│make-a-ticket

[uneven oar]

may i ask why is my claim button not appearing

[limber portal]

Hiya, claiming is a premium feature

[uneven oar]

ahhh i see, thanks

[iron night]

Gave +1 Rep to @limber portal (current: #10 - 496)

[limber portal]

No problem

[uneven oar]

is there any affection if theres no claim function

[limber portal]

Affection?

[uneven oar]

or doesnt rlly matter

[limber portal]

Not entirely sure what you mean

[uneven oar]

i mean will it cause anything if i only reply to normal ticket without claiming it, like will the ticket disappear or so ?

[limber portal]

You don’t need claiming, it’s optional when answering tickets

[uneven oar]

I see, how long will the ticket disappear, or it last until manually close

[limber portal]

There’s no time limit ^^

[uneven oar]

Alright thanks for the info.

[iron night]

Gave +1 Rep to @limber portal (current: #10 - 497)

[uneven oar]

Wow how can I setup this @limber portal

[north pawn]

Isa there a command for like tags so i can set it so support members can say like /tag> Buy a product> Then it will show the text i have set it

Like this

[limber portal]

Yes, you can use custom commands

[humble sequoia]

Custom Commands

Custom Commands are used to send a predefined response to your channels. Commands will only respond if the command itself is used, it will not function if you put the tag into a sentence.

To create commands, go to: Dashboard > Custom Commands > New. After creating and naming one, you can edit the command trigger and behaviors. Tap on the edit message button to edit the response of the command.

[uneven oar]

is there any method for me to delete the dashboard history ?

[limber portal]

Currently not

[uneven oar]

alright thanks

[jade topaz]

Is there any guide on premium bot customization?

[limber portal]

What are you looking to customise?

[uneven oar]

Why is it not pinging me, i already set the role ping as same as mine

after the ticket got created

[limber portal]

Make sure ticket tool has the mention everyone / all roles permission

[honest blade]

if i set up a ticket system with multiple buttons is it possible to know which button a member clicked?

It just creates a ticket for me and it doesn't tell me which button they clicked

[rustic siren]

what are the difference between ingame headshot v1,v2,v3?

[humble sequoia]

Ticket names

The ticket name is the default channel name of all tickets. To edit it, go to your Dashboard > Panel Configs > Ticket. There you can edit the channel name of opened and closed tickets. You can also use variables in there.

Note: This is a premium feature

[worldly helm]

Hey there! Look above ^^

[worldly helm]

What do you mean?

[rustic siren]

i mean in panel what are the difference between ingame headshot v1,v2,v3?

[worldly helm]

Could you maybe provide a screenshot?

[honest blade]

Oh so without premium we can't know which button someone clicks?

And it just creates a ticket

[worldly helm]

It depens, you can make forms that theyll have to answer. From them you can see what ticket type theyve clicked. Or you can set the caterory for the tickets opened for every panel of yours "custom", so only Test v1 goes in "Testv1 open tickets" and Testv2 in "Testv2 open tickets"

[restive condor]

Or you can edit your ticket message to include the name of your panel for each

[worldly helm]

^^

[honest blade]

oh thats smart ty!

[honest blade]

by form u mean this thing right?

[humble sequoia]

Pop-up Forms

A Discord Form lets the user answer individual questions in a pop-up Form, which then displays the answers in the ticket message. This can save time if you already know what you want to ask the user.

Setup Forms

Forms can be enabled under Panel Settings > Form Options > Edit Forms Options. In the new pop-up window, you can now enable and edit your own Form.

Form Options

You can add up to 5 questions in the Discord form. This is a Discord limitation. Each question can have a placeholder in the input field, a minimum and maximum input, multi-line, and also the option to have the answer required.

Options

Question Title ➞ Your Question goes here
Question Placeholder ➞ The placeholder text in the input field
Required ➞ If enabled, the user has to answer this question, to submit the form
Multi-Line Input ➞ Allows the user to input multiple lines
Minimum and Maximum Input ➞ Set a minimum and maximum input value for the user

Displaying the Answer

To display the answers from the user, you need to enable Auto display form results on the ticket message as an additional embed

If you don't want a second embed, go into your Panel Configs > Ticket Options > Edit Ticket Message. You use the variable {create.form.x} and replace x with the number of your question. For example, the response to Question 5 can be displayed with {create.form.5}.

[worldly helm]

Look above ^^

[worldly helm]

That is the "DropDown" Style

[honest blade]

cuz i wanted to know like what button they click

with buttons like this

[humble sequoia]

Multipanels

For more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Panel -> Attached Panels

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[worldly helm]

These are Called "MultiPanels" you can see above for the guide^^

[honest blade]

thx, is there a limit of transcripts i can save?

i dont have premium

[rustic siren]

this is the screenshot'

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[worldly helm]

There isn't, no

[long niche]

hey guys how do I make it so that a role gets added to every ticket bc for some they go into like general support they do but gang reports they don't

???

[humble sequoia]

How can I grant my team access to tickets?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to grant access to
4. Open the General options menu
5. Select your Support Team Roles
6. Save changes

[worldly helm]

Hey there!!
Look above ^^

[long niche]

ty

thanks @worldly helm

[iron night]

Gave +1 Rep to @worldly helm (current: #50 - 33)

[worldly helm]

You‘re Welcome :)

[long niche]

why arent u a helper g\

[worldly helm]

I am waiting to be Seen by a Manager…

[long niche]

why doesnt my ticket trskpt save into the area its supposed to?

[humble sequoia]

How do I set a transcript channel?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to grant access to
4. Open the Transcript options menu
5. Using the Transcript Channel selector, pick the channel you want your transcripts to be sent to
6. Save changes

[pseudo ravine]

Did you do this for all panels?

[hoary ember]

(╯°□°)╯︵ ┻━┻

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[bright plover]

Hello, I have this message since I activated then deactivated the premium on the bot, although I have an Administrator role.

[limber portal]

Hi, you might need to use /botswitcher to change the active bot

[bright plover]

Thanks ! 🙂

[iron night]

Gave +1 Rep to @limber portal (current: #10 - 499)

[worldly helm]

Do you have any questions about the bot?

[low plank]

I'm trying to do this but make it so rough

[worldly helm]

The form?

Like the question "What’s Ur tiktok link"

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[austere forge]

We're not related to this server, so we can't help you.

[worldly helm]

Do you have a question about the Ticket Tool Setup itself?

[low plank]

I cant figure it out

[fallow slate]

That's not nice bro is trying to help you : (

[muted mural]

how would i put emojis in my panel message?

[zealous valley]

How do i open a panel in a designated channel?

[harsh spoke]

Hey, is there a way to recover Transcripts (Link) of a deleted server?

[limber portal]

Hi, we don’t store transcripts - they are only stored in the channel, and on your pc if you downloaded them

[humble sequoia]

How do I set what category tickets are created in?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to grant access to
4. Open the Category options menu
5. Select the categories of your preference
6. Save changes

[worldly helm]

If You do to the Dashboard, you can select the Channel the Panel will be send into.

[tranquil salmon]

hello! is there currently any issues occurring? my ticket tool is saying i need a transcript channel set, but it's set, and has been set. it's been transcripting with no issue until today, basically.

[muted mural]

how would i put emojis in my panel message? like the emojis from my discord server

[worldly helm]

Hey there!
Do $id {emoji} and copy paste the ID of the emoji into the Panel Message.

[muted mural]

hey!
Do you mind sending a photo it still doesnt worrk for me

[jade topaz]

hi i just lost a server because of discord terminating it but i need acces to the panel of that server so i can put the exact same tickets in the new server

[honest blade]

How do i unable pings when a new ticket is created? Show me ss if possible thanks

[worldly helm]

Hello there!
You have to edit your Ticket Message for that.

[honest blade]

Do you have a ss?

[carmine marsh]

Do you guys know if there is a way to look at a ticket that has been already closed in a specific server

[worldly helm]

General Ticket Options-->Messages-->Edit Ticket Message--> Remove the ID of the Role

[carmine marsh]

Or for the owner of the server to look at it when it has already been closed?

[worldly helm]

Hello there!
Without Saving the Transkript it is not possible, no.

[honest blade]

Is it possible to unable pings ONLY for certain roles?

[muted mural]

Ooh

Tysm

[worldly helm]

hmm, i dont understand what you mean. Do you maybe have an example?

[worldly helm]

You're welcome :))

[honest blade]

Yeah i have different staff members in tickets, i wanna remove pings only for some

[worldly helm]

Do you mind showing me your Ticket Message?

[worldly helm]

maybe there has been some changes to the channel... follow the guide below again :)

[humble sequoia]

How do I set a transcript channel?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to grant access to
4. Open the Transcript options menu
5. Using the Transcript Channel selector, pick the channel you want your transcripts to be sent to
6. Save changes

[tranquil salmon]

that is exactly how i have it done, yes

[worldly helm]

have you tried updating the panel?

[tranquil salmon]

it doesn't give me an option to save and update unless i change the channel

[worldly helm]

hmm, wierd. please wait for Staff to assist you, i am not sure what to do in this type of situation :|

[tranquil salmon]

no worries! thank you for the assist you offered!

[worldly helm]

youre welcome :/

[versed orbit]

I am trying to delete a custom command but then I get this error message. Please help me

[worldly helm]

hmm, i don't see you have a custom command...

[versed orbit]

Yeah when I click delete and save then that error message pops up, and when I click reset the command comes back

[worldly helm]

That's wierd. Please wait for Someone from Staff to assist you.

[versed orbit]

alr thx

[iron night]

Gave +1 Rep to @worldly helm (current: #50 - 34)

[worldly helm]

(or someone who knows the issue)

[versed orbit]

K

Should I make a ticket?

[worldly helm]

Sorry that i cannot help you with that issue!

You can make one, but i think waiting on a response in this channel is faster. You dont need 3 channels to ask for Help.

[humble sequoia]

━━ V's inquiry has been moved to a ticket ━━

[muted mural]

anyone know how to change the number at which the ticket name starts at?

[gleaming onyx]

I want to update the support roles in existing tickets, is that possible ?

[limber portal]

Dashboard > panel configs > set count button at the top

[versed orbit]

1. /setup
2. Edit & manage panels
3. Select the panel
4. Then you can click on the one that says support team roles

[muted mural]

oh shoot ty

[iron night]

Gave +1 Rep to @limber portal (current: #10 - 500)

[gleaming onyx]

Will that add the new roles to the existing tickets or only on new tickets ?

[versed orbit]

I think it will also be for the existing ones

[reef narwhal]

Any issues with server?

[gleaming onyx]

Nope doesn’t update existing it seems

[fallow forum]

whenever I try to add ticket tool it says this "Only admins and people with dashboard access can use this command."

[limber portal]

You'll need either the administator permission or a dashboard role ^^

[fallow forum]

administator permission in the discord server?

[limber portal]

Yep

[fallow forum]

what do you mean dashboard role?

[limber portal]

Server admins / the owner can set a role with dashboard access in dashboard > server configs

[fallow forum]

I have administrator perms in the server though.

[limber portal]

Can you run $level and send a screenshot?

[limber portal]

You don't have the administrator permission.

Please get that or a dashboard role first

[jade topaz]

Trying to transfer roles in a server when I try to make a ticket it says this interaction failed

i bought premium but it doesnt show me the option to switch

[pale idol]

Me ayudan con un problema de mi compra

Alguien me ayuda a un problema

Support

Ayuda

[worldly helm]

#🎫│make-a-ticket (Billing)

[humble sequoia]

Inviting and Enabling Premium Bot

The first thing you will need to do is invite the premium bot, an invite can be found here

Once the bot is in your server we will head to the dashboard and manage your server. When you are managing your server, you want to head into "Server Configs" then click the drop down menu under "Select the bot you would like to use on this server" then click "Ticket Tool#6207" and then save.

[worldly helm]

Hey there!
See above ^^

[pale idol]

Que es eso no hablo ingles

[worldly helm]

.

[humble sequoia]

Equipo de Soporte Español

Querido usuario, si está buscando ayuda, por favor abra un ticket para contactar al Equipo de Soporte Español. Diríjase a #🎫│make-a-ticket y presione el botón :flag_es:.

[worldly helm]

3v no, he has issues with The Premium bot (Billing)

[restive condor]

That's not a billing issue

[worldly helm]

It isnt?

[pale idol]

Nadie me puede ayudar

[restive condor]

No, billing is more payment related and such

[pale idol]

No hablo inglés quiero saber si me pueden solucionar un problema

[restive condor]

Regarless, their inquiry was solved in a ticket

[worldly helm]

Okay.

[restive condor]

Como ya le dije con anterioridad, la única manera es contactar con el equipo del servidor

[pale idol]

Pero como lo contacto

[restive condor]

No estamos asociados con ese servidor. Solo damos soporte para el bot que utilizan

No sabemos. No sabemos quienes son ni lo que hacen

Tendrás que encontrar otra manera dentro del servidor

Pero desde aquí, no hay nada que podamos hacer

[fleet wigeon]

Is there anyway to make it so that not all roles with the admin permission can change stuff

[austere forge]

Hey there 🙂
On your Dashboard right?

[fleet wigeon]

Yes

[austere forge]

Unfortunately, this is not possible
Feel free to suggest this in #1019685143046279208 though

[jade topaz]

Hi

Ola

[drifting current]

Hello

Why can’t people in my server press create a ticket

[echo yacht]

Cause they have to complete the on boarding process

See how it says “You must complete a few more steps before you can talk”

[cobalt minnow]

why does my bot say the application didn’t respond every time I try to use a command?

[twilit stratus]

how can i ping a role when tickets are created again sorry i forgot

[magic geode]

I have a main server and an administration server. Would it be possible to use the bot across both of the servers. Ticket comes in through the main server, and admin responds to it from the admin server?

[restive condor]

Hey there! Could you run the /debug command please

[restive condor]

Hey there! See below

[humble sequoia]

How to automatically ping my support team on a ticket?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to ping your support on
4. Open the Ticket options menu
5. Click on Edit Ticket Message
6. In the Message Content use one of the role mention syntax (**{@Role Name}** / **{Role ID}**)
7. Save changes

Note: For this to work properly, Ticket Tool requires the Mention Everyone permission. Or the role must have the Allow anyone to @mention this role setting enabled

[restive condor]

Hey there! No, that's not possible at this time

[twilit stratus]

if i give ticket tool admin do they bypass the @ everyone mentioned and all roles

[fringe umbra]

I need help setting up a ticket

[waxen grail]

How can I get rid of this or what does this means

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[kindred hollow]

Hi there! What exactly do you need help with?

[kindred hollow]

What do you mean?

[twilit stratus]

nvm i got it

[fringe umbra]

nvm i got it but when my members interacti with it it doesnt open a private channel

[magic geode]

Gotcha. Thank you very much for the response!

[iron night]

Gave +1 Rep to @restive condor (current: #3 - 990)

[elfin nacelle]

hi

[kind ginkgo]

💀💀💀

[upbeat mauve]

Hello there can i add people to the dashboard menu?

[restive condor]

Hey there! Dashboard > Server Configs > Dashboard Roles

[humble sequoia]

Dashboard Roles

Any role you put there will have full access to the ticket tool dashboard. The server owner and users with admin permissions already have access to the dashboard.
Be careful of which roles to put here

Jul 27, 2024, 11:08 AM

[upbeat mauve]

thanks alot

[iron night]

Gave +1 Rep to @restive condor (current: #3 - 992)

[upbeat sinew]

why cant i edit these

[austere forge]

Hey there 🙂
This is a premium features

[glad matrix]

I opened a ticket, but I do not see the ticket transcript get sent to my dms?

[austere forge]

Hey there 🙂
This is a premium option

[glad matrix]

no like it always get sent to dms if it gets closed?

see

[austere forge]

yep, it's always a premium option the transcript in DM 🙂

[glad matrix]

alr

[cobalt minnow]

even debug doesn’t work

it just says this application couldn’t respond

[austere forge]

Hey there 🙂
Make sure that the bot has: VIEW CHANNEL SEND MESSAGE and READ MESSAGE HISTORY perms in the channel

[abstract gorge]

Hey! I have a bit of a "noob" question. I currently have 3 drop down options, but I want to add more. I'm in the menu style section, but I can't quite figure it out 😂

Can't quite figure out how to get the others over there haha

[limber portal]

Hiya!

Have you already made a new panel for each new option?

[abstract gorge]

Hey! Yeah, I think so, I cloned them 😄

But I could of also messed up LOL

[limber portal]

In that case press 'add item' in the top right and fill out the information for your new entry 🙂

[abstract gorge]

Okay, thank you! Can you re-organize the dropdown items?

[limber portal]

You can edit the order the panels are in with the item list.

[abstract gorge]

Thank you so much!!!

Thanks @limber portal

[iron night]

Gave +1 Rep to @limber portal (current: #10 - 506)

[limber portal]

No worries, glad I could help

[abstract gorge]

Okay, stuck on this one lol. Where can I find that?

Sorry!

Oh, think I sorted it!

[limber portal]

All good?

[abstract gorge]

All good is a bold statement 😂

but yes! I sorted it! Thanks again 🙂

[limber portal]

If you need anything else let us know, we are here to help

[steel void]

well i changed the ticket tool on the website and it still doesnt seem to work. the claim option doesnt even appear when the ticket is created

[limber portal]

Please note claiming is a premium feature 🙂

[steel void]

😭

[quasi harbor]

How can i get the free kits?

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[kind axle]

؟

[worldly helm]

Hello there!! See below if you want this Panel aswell

[humble sequoia]

<:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706> Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on

First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

• Panel doesn't send? Make sure you have a valid emoji selected
• Option doesn't show up? Check if two options have the same panel in the DropDown Editor

$dropdown

[kind axle]

Arab

[worldly helm]

$articket

[humble sequoia]

فريق الدعم الفني العربي

عميلنا العزيز ان كنت تبحث عن مساعدة يرجى فتح تكت خاص بفريق الدعم الفني العربي
اذهب الى#🎫│make-a-ticket
ثم قم بلضغط على الايموجي الاتي (🇯🇴)

[pearl vector]

helloooooo

i claim 7-Day Free Trial

rightnow

but how to use this?

[hushed yew]

is tickets claiming premium feature only?

[worldly helm]

Yes it is.

[humble sequoia]

Inviting and Enabling Premium Bot

The first thing you will need to do is invite the premium bot, an invite can be found here

Once the bot is in your server we will head to the dashboard and manage your server. When you are managing your server, you want to head into "Server Configs" then click the drop down menu under "Select the bot you would like to use on this server" then click "Ticket Tool#6207" and then save.

[worldly helm]

See above ^^

[frail oxide]

i want to create one like this but i dont have nitro :/

how to do that

[humble sequoia]

<:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706> Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on

First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

• Panel doesn't send? Make sure you have a valid emoji selected
• Option doesn't show up? Check if two options have the same panel in the DropDown Editor

$dropdown

[frail oxide]

ohh, from dashboard only ?

[limber portal]

Yep 😄

[frail oxide]

i thought we have to do from messaging , slash cmnd

[frail oxide]

okie okie, i will be back if i need help in dashboard

[frail oxide]

i should call you maam or sir ?

[limber portal]

I'm a man, but you can call me whatever 🙂 sir isn't required ^^

[frail oxide]

how to create one ?

[limber portal]

Have you got the panels you need?

Or are you completely barebones?

[frail oxide]

okay bro 🤝

[frail oxide]

i just added the bot ☠️

[frail oxide]

there was one before, but i deleted the channel and forgot

the server is 3 year old, i forgot how to use ticket tool

:/

[limber portal]

Alright, so you'll want to go back into the main panel configs page and create some panels with the green + button at the top. You'll need a panel for every entry, so following this example you'd need a 'Help and Support' panel, a 'Server Shop' panel, etc.

[limber portal]

Once that's done, head back into dropdowns and add the items and tie the panels to them

[frail oxide]

this one ?

[limber portal]

the + button yes

[frail oxide]

i have one , but isnt showing up in server

i want to delte that but it shows mismatch

[limber portal]

You can't currently have 0 panels - you'll have to make another one then delete that

[frail oxide]

panel 2 ?

[frail oxide]

so to delete panel 1 , we need panel 2 ?

i created one next ?

[limber portal]

Create ones for the dropdown items you want

You'll need a panel for every entry, so following the example you'd need a 'Help and Support' panel, a 'Server Shop' panel, etc.

[frail oxide]

okk

i will send ss of ech one here, so that u can guide me whats next ?

what is ticket padding ☠️ , ik its premium which i wont buy but curious

[worldly helm]

Hover over it with the mouse, at the (?)
There is an explanation.

[frail oxide]

i read that..

like it just add zeros in front or smtg else like that

[worldly helm]

So, you know if you open a ticket it says "Ticket-0001" Or "Ticket-0002" The padding value is 4 at there. If you choose padding value 5, it says "Ticket-00003" (With 5 numbers)

[frail oxide]

hmm

what if its padding 4 and the server has already 9999, ehat will be the next 10000 or limit exceded

[worldly helm]

I don't think so, no

[frail oxide]

uhmm

[worldly helm]

It probably reset to Ticket-0001

[frail oxide]

ohhh

[worldly helm]

or atleast if you dont have premium. If you do, it may become "Ticket-10000"

[frail oxide]

why it show no results..

[frail oxide]

noice

[worldly helm]

For every Dropdown, you need a single panel.
so that you can fully customize the Dropdown style. For example: Appeal Tickets and Reporting Tickets Shouldnt go into the same category, so you need to have a panel for for every option.

[frail oxide]

ohh

so i have to create
giveaway
staff
booster perks
Donation
shop
help
like this 6 panels ?

damn

[worldly helm]

Yes, for every Option one single panel

[frail oxide]

what is the limit tho ?

[worldly helm]

pro tip: you can clone the panels and just rename them and change a bit, like categorys. you dont have to change the permission though ;)

[frail oxide]

uff, i created them now ☠️

im gone

[gilded verge]

limit for panels you mean? none, just like that

[frail oxide]

ohh nice

bro , is it a glitch or vot ?

like if i selct drop down from panel 1 , i can selct panel 2 in menu

but when i switch to panel 2 , the drop down list isnt showing up

[gilded verge]

i can do it in both so i think that may be an error since in the second one you can't

[frail oxide]

see this

panel 2..

panel 1..

i slected panel 2, 3, 4, 5, 6, in menu for drop down

ig u understand , what im trying to say

[gilded verge]

you need to click there after you click "Add item" ^^

[frail oxide]

bro .. :/

u didnt understand, well i will check if thats an issue

can you tell me how to send the ticket to the channel i want

[gilded verge]

i referred only to the first screenshot since i noticed that you don't have saved changes so it means you clicked to add item but it wasn't.... mmm nevermind ://

[frail oxide]

yeah

how to send the msg in the channel i require

[gilded verge]

there are two ways, one is to use Send button

or second, in your discord channel, run /panel 1 if your panel id is 1

if explanation needed:

[frail oxide]

uhm wait .. the ticket has no perms 🥲

[frail oxide]

does giving it mod perms work ?

or it wants admin ?

[gilded verge]

admin is not required, you can check the exact permissions when you'll try to invite the bot again

[frail oxide]

okie

thank you thank you . the tiket is created

thanks @gilded verge

[iron night]

Gave +1 Rep to @gilded verge (current: #9 - 527)

[frail oxide]

thanks @limber portal

thanks @worldly helm

[dapper olive]

Hi

[worldly helm]

You're welcome :)

[dapper olive]

i want to add a picture in the embed of the ticket who know how ?

[gilded verge]

*and sorry for that but today i can't think clearly so please ask again about it, others will help you ^^

[worldly helm]

That is a premium only feature

[dapper olive]

oh thanks

[iron night]

Gave +1 Rep to @worldly helm (current: #50 - 35)

[worldly helm]

you're welcome :D

[frail oxide]

tbh it not an issue rn, but ig it needs to be fixed from dev side

[jade topaz]

Hi

Pls unba me

Narut762267

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[wise mirage]

Greetings, I purchased the Premium Bot but when I go to invite the bot to my server, it only offers me the white bot and not the gold one

[limber portal]

Hi 🙂

https://discord.com/oauth2/authorize?client_id=722196398635745312&scope=bot&permissions=805432400

[wise mirage]

Thank you Sacrifice 🙂

[sour idol]

Is it possible to ping a user (not the ticket opener) in the Ticket Message?

[worldly helm]

Yes there is!

[humble sequoia]

How to automatically ping my support team on a ticket?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to ping your support on
4. Open the Ticket options menu
5. Click on Edit Ticket Message
6. In the Message Content use one of the role mention syntax (**{@Role Name}** / **{Role ID}**)
7. Save changes

Note: For this to work properly, Ticket Tool requires the Mention Everyone permission. Or the role must have the Allow anyone to @mention this role setting enabled

[worldly helm]

See above ^^

[sour idol]

It doesnt seem to be working for a user. But I found a work around so all good

[worldly helm]

You can only ping roles

[lime shadow]

i have ran the debug for the ticket tool and i am still getting this error. Im not sure what i am doing wrong. Can someone help me fix this please?\

[ionic path]

Hi there! That means that ticket tool doesn’t have access to send messages/view the channel you are trying to send the message into. Can you run debug in that specific channel please?

[lime shadow]

i ran the debug in the channel i want it in

[ionic path]

I am sorry but you will have to wait for a support member as I don’t have access to debug logs.

[lavish yew]

i tried setting the bot but it keeps saying "the application did not respond". same with other commands of the bot.

[limber portal]

Hiya, can you try to send the panel with the $panel [panelid] command?

[lime shadow]

how do i find the panel id?

[limber portal]

it's the number on the left

thats the panel selector in the dashboard

[lime shadow]

this is what i got

[humble sequoia]

Invalid Form Body: Invalid emoji

This error indicates you have selected an invalid emoji, i.e. an emoji the bot isn't capable of using, in a button field

Which Emoji?

This depends upon which action the error is appearing, the most common cases are the Create Ticket button or one of your Dropdown emojis. You can visit your Button's List to find all available buttons and find the conflicting one by yourself.

Why doesn't the bot accept it as valid?

• You selected an emoji that doesn't exist anymore, i.e. that has been deleted
• You wrote text there, instead of an emoji (or in addition to an emoji)
• You entered a code for a custom emoji from a server that the bot is not a member of
• You entered a custom emoji code incorrectly
• You're on iPhone and entered an emoji using the phone's emoji pad (use the emoji selector in the website instead)

[limber portal]

^^

[lime shadow]

Worked. awesome thank you so much

[iron night]

Gave +1 Rep to @limber portal (current: #10 - 508)

[lavish yew]

do i have to do anything to fix this or is this a bug that the devs have to deal with?

[restive condor]

Hey there! Could you run the /debug command please

[restive condor]

Ticket Tool is missing the VIEW CHANNEL permission for that channel

[lavish yew]

OMG im dumb. tysm though!

thanks @restive condor

[iron night]

Gave +1 Rep to @restive condor (current: #3 - 997)

[worldly helm]

Thank you so much @restive condor

[iron night]

Gave +1 Rep to @restive condor (current: #3 - 998)

[north yoke]

how do i give a higher permission level to another user so that they can access the dashboard aswell

[humble sequoia]

Dashboard Roles

Any role you put there will have full access to the ticket tool dashboard. The server owner and users with admin permissions already have access to the dashboard.
Be careful of which roles to put here

Jul 28, 2024, 12:18 AM

[austere forge]

Hey there 🙂
see above

[sour venture]

how do u activate premium ?

[austere forge]

Hey there 🙂
You can either subscribe on the website or open a ticket to buy a premium key for direct PayPal and Crypto purchases

[sour venture]

i started the free trial and it said it was active but isnt letting me use options

[austere forge]

try use button on top on your dashboard

[sour venture]

ty must of been a time thing because i did do that.

also sorry for DM couldnt access server earlier.

thanks @austere forge

[iron night]

Gave +1 Rep to @austere forge (current: #11 - 430)

[celest iris]

Hello! One question, is the ticket tool system down?

[austere forge]

Hey there 🙂
no

[celest iris]

Ok! thanks 😄

[iron night]

Gave +1 Rep to @austere forge (current: #11 - 431)

[hushed yew]

Hi is this Premium feature only? It's on a text not an embed

[austere forge]

Hey there 🙂
to remove the embed you need a premium

[hushed yew]

So premium feature only

[austere forge]

yep

[honest blade]

Is it possible to put a cooldown before creating another ticket?

[hushed yew]

Okay can I ask about something in the server or I can't?

[austere forge]

Hey there 🙂
No, but you can limit the number of open tickets per panel or on all your panels

[austere forge]

let me know ?

[hushed yew]

how can I make a partnership with ticket tool?

[honest blade]

How do i do that?

Btw thanks for helping me u are always online when i need help😭

[iron night]

Gave +1 Rep to @austere forge (current: #11 - 432)

[humble sequoia]

Partnership Program

Our partnership program is currently closed.

We appreciate you being interested in partnering with Ticket Tool! Unfortunately, the program for partnering is closed as of now. Nonetheless, make sure to keep an eye at #📣│server-news where we announce partner applications opening!

TicketTool.xyz - Ticketing without clutter

[austere forge]

^^

[hushed yew]

Good.. where can I see what servers have you make partner with?

[austere forge]

Per panels
On your Dashboard > Panel configs > Limit - Open tickets each user

All your panels
Server configs > Global Ticket Limit

[austere forge]

We do not have a public list

[honest blade]

It's for each user?

[austere forge]

for first option yes

[hushed yew]

What? than how do you post another servers that have partnership with you? and what are the benefits of making partnership.?

[honest blade]

Thank you!

[iron night]

Gave +1 Rep to @austere forge (current: #11 - 433)

[austere forge]

I can't answer your first question.

You can find all the information about partnerships here : #📣│server-news message

[hushed yew]

Thanks

[austere forge]

You're welcome, glad I could help !

[sour kraken]

Can someone help me please

[austere forge]

Hey there 🙂
Are you user or owner / staff this server?

[sour kraken]

User

[austere forge]

Unfortunately you can't do anything about it, you have to contact the server staff.

However, your ticket was opened normally

[sour kraken]

I see thank you

[austere forge]

You're welcome, glad I could help !

[restive smelt]

Is there a command to switch the ticket panel?

[pseudo ravine]

Hey there. Unfortunately not

I'm assuming you mean in the ticket?

[restive smelt]

Yeah

[pseudo ravine]

Then nope

[restive smelt]

Hmm alright.

[zealous valley]

Is there a way for one panel to have different role access for example 1 panel be accessed by admins owners and one accessed by admin owner and mods etc?

[austere forge]

Hey there 🙂
On your Dashboard right ?

[zealous valley]

yh

[austere forge]

not possible sadly

[modest pier]

Says this interaction failed, I presume it's a discord glitch

[austere forge]

Hey there 🙂

Make sure that the bot has: VIEW CHANNEL SEND MESSAGE and READ MESSAGE HISTORY perms in the channel

[tough zephyr]

how can i raise a ticket?

[austere forge]

Hey there 🙂
#🎫│make-a-ticket

[tough zephyr]

Thank you

[iron night]

Gave +1 Rep to @austere forge (current: #11 - 434)

[tiny wren]

What is the Problem

[austere forge]

Hey there 🙂

Make sure that the bot has: VIEW CHANNEL SEND MESSAGE and READ MESSAGE HISTORY perms in the channel

[tiny wren]

Thanks it is working now

[twilit stratus]

why dont i have the perms to use this

[kindred hollow]

Are you the server owner/staff or just a member?

[twilit stratus]

its on my alt member

testing the server

[limber portal]

__ «You don't have permissions to use this»__

Are your members seeing this message when they try to create a ticket?

You may have accidentally denied them permission to use the Create Ticket button.

Look in the following places in your server's dashboard:

👉 Server Configs -> Blacklist Roles
Any roles there will be unable to interact with the bot in any way, including creating tickets.

👉 Panel Configs -> Buttons -> Create Ticket -> Support team only
If this is enabled , only your staff will be able to use the button.

👉 Panel Configs -> Buttons -> Create Ticket -> Disabled Roles
Any roles there will be unable to use the button.

[twilit stratus]

ohhh thanks @limber portal

[old oriole]

help

[worldly helm]

Hello, do you have an issue about the Ticket Tool Bot?

[jade topaz]

hola no me aparece el server en el dashboard

y tengo permisos de gestionar el server y el bot tiene todos los permisos

[humble sequoia]

Equipo de Soporte Español

Querido usuario, si está buscando ayuda, por favor abra un ticket para contactar al Equipo de Soporte Español. Diríjase a #🎫│make-a-ticket y presione el botón :flag_es:.

[tiny perch]

What is the problem?

[ionic path]

Hey there! That means that the bot doesn’t have permission to see/send messages (to) that channel. Can you run /debug in the transcript channel please?

[tiny perch]

Ok Thanks

[iron night]

Gave +1 Rep to @ionic path (current: #46 - 48)

[old oriole]

hello

i need help

[worldly helm]

Whats up?

[old oriole]

i need help

[old oriole]

dm

[worldly helm]

If you need help, please talk in this channel

I am not allowed to help via dms

[old oriole]

ok

@scenic plinth

[worldly helm]

I can help you aswell. What is the issue?

[humble sequoia]

Hello, we would love to help you, but if you don't tell us what you need help with we can't help you :(

[old oriole]

#1267049315822735363

[worldly helm]

could you maybe tell us what you need help with??

[old oriole]

2 min

here so basicelly i wonder if i can mak it in a way that it desent say ticket-so & so. i want it to say ticket=ticket-mod app

[humble sequoia]

Ticket names

The ticket name is the default channel name of all tickets. To edit it, go to your Dashboard > Panel Configs > Ticket. There you can edit the channel name of opened and closed tickets. You can also use variables in there.

Note: This is a premium feature

[worldly helm]

Its a premium only feature

[tiny perch]

How I can Make An Blacklisted Roles

[humble sequoia]

Blacklist Roles

Any role you assign as a blacklisted role won't be able to use commands or buttons.

Selecting a blacklisted role

Go to your Dashboard ➞ Server Configs. There you will find the option to select blacklisted roles.
Note: Don't forget to save.

[austere forge]

Hey there 🙂
see above

[ionic path]

Hi humans :) what’s the command to see all tags? I forgot

[restive condor]

-$commands

or pinned in #🤖│bot-spam

[ionic path]

Ohh thankss

[ionic path]

Thanks

[iron night]

Gave +1 Rep to @restive condor (current: #2 - 1002)

[restive condor]

Might be a bit outdated, but most are there

[tiny perch]

Ok Thanks

[iron night]

Gave +1 Rep to @austere forge (current: #11 - 436)

[jade topaz]

Is there any command to remove all tickets opened

[worldly helm]

There isnt, no.

[rigid kiln]

anyone got a good tutorial on how to setup a claim button?

[restive condor]

Hey there! Yes, you can use the /purge command and select all opened tickets

Please note transcripts will not be saved

cc: @worldly helm

[restive condor]

Hey there! Claiming is a premium feature

[humble sequoia]

Claiming Options

Claiming allows you to change the ticket name, category and permissions. To use it you have to enable it first on your Dashboard > Panel Configs > Claiming

Note: This is a premium feature

[rigid kiln]

nooo

fucking hell mate

alr thanks for telling me

thanks @restive condor

[iron night]

Gave +1 Rep to @restive condor (current: #2 - 1003)

[tall oyster]

hey, has anyone experienced an issue where tickets were made outside the category for tickets even though the category has been set in the ticket tool dashboard?

[worldly helm]

Hey there.
Does the Ticket Tool Bot have permission to create tickets into the category?

I would suggest you give the bot admin.

[tall oyster]

I just tested it by creating 2 new tickets and they went in there fine

[worldly helm]

So it works now?

[tall oyster]

I just checked, it has the administrator role too

yeah I was just wondering why it was creating them there

[worldly helm]

Glad to hear :)

[tall oyster]

kinda dangerous as everyone could see them and sensitive information was written in there

ill keep a close eye out

[worldly helm]

Hmm, wierd. Make sure to set the Permissions right.

[tall oyster]

yeah I havent changed them in months, they were all fine

suddenly just not creating them in the right category anymore

🤔

[worldly helm]

Wierd..

[ornate grail]

I need help in claiming. When a guy claimed the ticket still some roles can access it . How to remove it?

[worldly helm]

Hello there!
Go to your dashboard-->Advanced Settings-->Scroll down--> Click on Edit Support Team Permissions

[ornate grail]

Already done

Wait giving an example

Like there are 2 guy with exchanger role when a guy claimed it then other guy can't see it . But still he can see the ticket . How to turn of that?

[worldly helm]

Sorry what?
He cant see the ticket, but can see it?

[tall oyster]

lol nope @972202754212782080 still doing that weird creation issue

oh @worldly helm

[ornate grail]

Now he can see that ticket . I want to edit this setup

[worldly helm]

so if i understood correctly. everyone of the support team should be able to view the ticket. but if someone claims it, only the user who claimed and the ticket owner should be able to see it?

[ornate grail]

Yeah

[graceful iris]

Hey folks!
Does anyone know how to enable ticket claiming?

[worldly helm]

Its a premium only feature

[ornate grail]

So ? How can I fix it?

[worldly helm]

Okay, head to your dashboard-->Advanced Settings-->Claiming--> Enable: Only the user who claimed and ticket owner can use ticket actions (Does not include claim/un-claim)

[ornate grail]

Done

[worldly helm]

Save Setting

[ornate grail]

@worldly helm see they still have access of it

They don't have admin perms

[worldly helm]

Is the Ticket New, or is it older

[ornate grail]

New

[worldly helm]

Could you please show me your Edit Support Team Permissions?

[ornate grail]

Sure

[worldly helm]

Nono, if you click on claiming, scoll down

The "Change other support team permissions when claimed"

[ornate grail]

Wait

@worldly helm now what?

[worldly helm]

Click on "Edit Support Team Permissions"

[ornate grail]

After that?

[worldly helm]

Show me the permissions

[worldly helm]

Disable Everything

[ornate grail]

Ok

[tranquil salmon]

hello! if i ever received a response to this i believe i missed it. we attempted to create a new transcript channel and updated our dashboard, but we are still being told no transcript channel exists.

[worldly helm]

Hello there. Could you maybe show me the error message?

[tranquil salmon]

Yes! The error message + our dashboard.

[worldly helm]

Thanks, do you mind doing the /debugCommand in your transcript channel?

[ornate grail]

@worldly helm still same

[worldly helm]

Update the Panel please.

[ornate grail]

Main panel?

[tranquil salmon]

https://discordapp.com/channels/509192800865353738/662692902245498910/1267134146870775959

[worldly helm]

Yes, the main panel

[graceful iris]

Did you turn on administrator permission for the role the Ticket Bot has?

[ornate grail]

@worldly helm still not working

[worldly helm]

Please let me or another Staff Member help him. we dont need multiple people work in one problem. and the bot hes every permission needed, as you can see right here. @graceful iris

[tranquil salmon]

Yes I should add it's been working seamlessly before now.

[worldly helm]

Wierd, sadly i dont know that much about the Ticket Tool Premium Version. Please wait for Someone from Staff to assist you.

[graceful iris]

Ok👍

[restive condor]

Please #🎫│make-a-ticket

[ionic path]

Dan always saving everything

[worldly helm]

^^

[ornate grail]

Thanks for helping. Should I make support ticket?

[iron night]

Gave +1 Rep to @worldly helm (current: #49 - 37)

[worldly helm]

Yes, you should.

[ornate grail]

+rep @worldly helm

How to do that xd

[worldly helm]

You just gave me a rep point by saying "Thanks"

[tranquil salmon]

Thank you for your assistance @worldly helm! I've opened a ticket. 💖

[iron night]

Gave +1 Rep to @worldly helm (current: #49 - 38)

[worldly helm]

You're welcome :)

[remote trail]

Hi

Hello

[worldly helm]

Hello, do you have any questions about the ticket tool bot?

[remote trail]

Yes

I have a ticket panel in my server and i have two tocket one tickets is working and another one said that i dont have the premmision to open it

@worldly helm

Ark ticket isnt working

[worldly helm]

So, the issue is that you dont have permission to open a ticket at the 2nd panel?

[remote trail]

Yep

The member cant but the admins can

[worldly helm]

Go to your Dashboard --> Buttons-->Create Ticket--> Select your wanted roles to have access to open tickets. If you want everyone to have access, select everyone. Like this

Save the settings and youre done.

[worldly helm]

Can a Staff member please tell me how this issue and the Transcript issue has been resolved? I want to note it down.

[old oriole]

Ok

[remote trail]

Thx

[iron night]

Gave +1 Rep to @worldly helm (current: #49 - 39)

[worldly helm]

You’re Welcome 😁

[remote trail]

Every one can see the ticket why?

[worldly helm]

What??

The guide i gave you, is that everyone can open a ticket

[remote trail]

Okay i want another help

Theat make the support role but see the ticket

[worldly helm]

Go to your Dashboard-->Permissions-->Everyone Role Permission-->Edit opened--> View Channel ❌ --> Save Settings--> Edit Closed--> View Channel ❌ --> Save Settings

[worldly helm]

Sorry what?

[remote trail]

I want just the support roles see the ticket

[worldly helm]

Yes...

[worldly helm]

Follow This guide

[remote trail]

Okay

[remote trail]

Thx for your help

[iron night]

Gave +1 Rep to @worldly helm (current: #48 - 40)

[worldly helm]

You're welcome!

[jade topaz]

How to automatically close tickets after some time ?

[gilded verge]

Automation tab in Panel Configs

[jade topaz]

So it will auto close after 1 day

Correct?

[gilded verge]

yup, this one should work as you want

although... one thing missing
(answer is the Ticket Owner)

[jade topaz]

Thanks

[worldly helm]

isnt that premium only?

[gilded verge]

indeed it is

[worldly helm]

okay, thanks i was a bit confused cuz he doesnt have premium..

[simple fiber]

Hey

[worldly helm]

Hello, do you have any questions about the bot?

[gilded verge]

in their screenshot you may see that in "Automation Editor (ALPHA TESTING)" their server has emoji which means that they can use this premium feature ^^

*if server doesn't have premium they can't click "Add Automation" so it would be not possible to do such screenshot of options inside

[worldly helm]

ohh, so when a the premium emoji is blue, it means they have access to it?

[simple fiber]

Whats this?

[gilded verge]

- server has premium so you can use the premium feature
- server requires premium to use the premium feature
- you can use it without premium but there is limit

[worldly helm]

The command is a development only command, if you press enter it says it :D

[worldly helm]

bet!

[simple fiber]

No it dosent.

[gilded verge]

"Ticket Tool dev command" means that's it's a command to use only for developers of Ticket Tool bot, you can just use it to see that message but nothing else - that's what i understood

[rugged obsidian]

how do i add the background on the text, on my ticket panel

[worldly helm]

hmm, i think its a command only useable in development...

[gilded verge]

please refer to this article https://support.discord.com/hc/en-us/articles/210298617-Markdown-Text-101-Chat-Formatting-Bold-Italic-Underline , there find the part with Code Blocks and you'll find what you need

[bitter parrot]

GM ser, As an Mod of a project, I want to make changes to the ticket robot settings on the server, but I don't have access to its dashboard, how can the team give me enough access?

[humble sequoia]

Dashboard Roles

Any role you put there will have full access to the ticket tool dashboard. The server owner and users with admin permissions already have access to the dashboard.
Be careful of which roles to put here

Jul 28, 2024, 5:43 PM

[mortal coral]

Hello, i have a question, if i want the bot to create threads instead of channels for tickets, how do i do that?

[austere forge]

Hey there 🙂

see above

[humble sequoia]

Thread Style Tickets

Thread Style Tickets allow for the grouping of tickets into threads under a parent channel, as opposed to channels that are grouped under categories.

You can enable this feature by heading to your server's Dashboard➞ Panel Configs ➞ Thread Style Tickets and selecting a channel under which Ticket Tool will create threads.

For this feature to work properly, Ticket Tool will need these additional permissions, Create Private Threads, Send Messages in Threads, and Manage Threads.

Support Team roles will not be able to see newly created tickets by default, to make this the standard behavior, enable the Auto add team to thread option in the dashboard. This will ping your support team roles so the ticket shows up in their channel list.

:warning: Note: Claiming, granular permission settings and the ability to use the /add and /remove commands are incompatible with Thread Style Tickets.

-# Please note that this is a premium feature.

[austere forge]

Hey there 🙂

see above