🆘│community-support

[velvet blade]

@austere forge

[austere forge]

Hey there : )
don't ping staff pls.

On your Dashboard > Server configs > Global ticket limit - increase this number

[limpid anvil]

How do I allow people to use / commands and upload photos to tickets? I cant find it anywhere

[restive condor]

Hey there! Dashboard > Panel Configs > Permissions > Ticket Owner Permissions - Edit Opened > ATTACH FILES

To allow commands, you can allow them individually from your Dashboard > Command Configs

[limpid anvil]

I'm worried im going to accidentally allow everyone to see the tickets or something lol. Thank you.

[restive condor]

No worries

[willow ferry]

Hi can someone help me so when if someone opens a ticket is there a way for the bot to notify the support team that a new ticket has been opened

[humble sequoia]

How to automatically ping my support team on a ticket?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to ping your support on
4. Open the Ticket options menu
5. Click on Edit Ticket Message
6. In the Message Content use one of the role mention syntax (**{@Role Name}** / **{Role ID}**)
7. Save changes

Note: For this to work properly, Ticket Tool requires the Mention Everyone permission. Or the role must have the Allow anyone to @mention this role setting enabled

[restive condor]

Hey there! See above ^^

[willow ferry]

Thanks

[iron night]

Gave +1 Rep to @restive condor (current: #3 - 940)

[tidal glacier]

hey so. ticket tool just straight up isn’t responding to commands. whenever i input a slash command i just get “the application did not respond”

[jade topaz]

Do you have ‘view channel’ permission for the channel your using it in?

[tidal glacier]

i believe so, yeah

it’s alright through the owner just had me go with another bot, very sorry for taking up time

[jade topaz]

If it helps have a read of this

[humble sequoia]

What permissions should I give to Ticket Tool?

When first invited to your server, Ticket Tool should have the permissions shown below in order to ensure an appropriate functioning:

When customizing permissions for the different ticket participants, you must make sure Ticket Tool has the permissions you want it to grant to others, you can learn more about this here.

Missing Permissions
This error is a direct outcome of the bot missing permissions as depicted above. When troubleshooting this error we suggest you go through these steps:

• Use the </debug:1029783024264564765> command to check if the bot is lacking core role or channel permissions.
• Compare the category/channel's overrides and contrast them with the bot's roles to identify any permission denial that is breaking the functioning
• If you can't still figure it out, let our <@&540295656720302081> know so they can guide you through

Additional Resources

• If you are a server administrator and would like to understand more how to set up your server's permissions, we suggest checking the Discord Support Knowledge Base
• If you are a bot developer and are interested in the internal permission hierarchy we suggest you this part of the Discord Developer Docs

Important Note

- Giving Administrator permissions is NOT required and we do NOT encourage you to do unless you are trying to troubleshoot your permissions setup.

[pastel abyss]

ECONNABORTED what?

Guys

[restive condor]

Hey there! Could I get your server name or ID please?

[lusty shale]

How can I change the color of the panel

#📌│automated-support

[austere forge]

Hey there ; )
this is a premium feature

[lusty shale]

i am and i got it ty tho

[iron night]

Gave +1 Rep to @austere forge (current: #16 - 364)

[lusty shale]

:

[austere forge]

all good

you're welcome

[south yacht]

i need

the ticket tool prem invite

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[jade topaz]

Outage?

[austere forge]

Hey there : )
Make sure that the bot has: VIEW CHANNEL SEND MESSAGE and READ MESSAGE HISTORY perms in the channel

[jade topaz]

Ah! Thank you

[iron night]

Gave +1 Rep to @austere forge (current: #16 - 365)

[stable chasm]

I am facing the above issue plz gelp

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[worldly helm]

@stable chasm if its something about the premium bot, Open a ticket. ( #🎫│make-a-ticket )

[stable chasm]

@worldly helm how to do it

I am facing issue in transferring my slisBNB Ethereum to slisbnb Bsc... Get a msg of failed to transfer ...what should I do?

It's on lista bridge...

[worldly helm]

@stable chasm

Open a billing ticket

[austere forge]

Hey sir
This problem is not related to Ticket tool Discord bot

Unfortunately we can't help you.
have a nice day

[stable chasm]

Who can help me then ..? Plz guide me

[heady canyon]

hey guys - how can we automatically send a follow up message in the ticket if no message from the user who opened it?

[austere forge]

Hey there : )
you can use the custom commands and Automation option

• create a custom command and your embed

in the Automation option :
add a trigger - Check for message
from - Ticket owner
for - select your time to check message ticket owner
it should check - until stopped

restart timer
if a message is NOT found - Send custom command and select your custom command

[humble sequoia]

Custom Commands

Custom Commands are used to send a predefined response to your channels. Commands will only respond if the command itself is used, it will not function if you put the tag into a sentence.

To create commands, go to: Dashboard > Custom Commands > New. After creating and naming one, you can edit the command trigger and behaviors. Tap on the edit message button to edit the response of the command.

Automation <:beta1:1022173658610946182><:beta2:1022173656492810340>

With Ticket Tool's automation, you'll be able to customize your ticket system workflow! Using the Automation Editor you can:

• Chose out of 6 different triggers
• Set a Message Watcher to wait for a message for a given time, or to wait for the absence of them
• Add delays on the execution of actions after the trigger or watcher finds a message!

Automation Command

Automations can be stopped, by running the /automation stop command inside the ticket you want it to stop in. Restart it with /automation start You'll also be able to view the current status of the automations with /automation.

__Important Notes__

- Automation is on ALPHA TESTING PHASE, things might work unexpectedly or not at all. 
- Any automation will run for a maximum of 7 days or until the ticket is closed, afterward, it will stop checking
+ You can have 5 automations per panel

$auto

[austere forge]

here's all the information you need about them

Let me know if you have any questions 🙏

[stable chasm]

I am facing problem in transferring my slisBNB Ethereum to slisbnb Bsc on lista bridge plz help

[austere forge]

I've already told you that we can't help you
Your problem is not related to Ticket tool.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

[stable chasm]

Give me some directions plz at least

M seeking community help

[stable chasm]

M a newbie

[pastel abyss]

Guys I was trying to configure the bot again and I saw that the bot was deactivated I clicked and it gave me this error "ECONNABORTED" what should I do?

[austere forge]

Hey there : )

can i get your server id pls

[fickle vine]

How to put a ticket channel in the right category?

[humble sequoia]

How do I set what category tickets are created in?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to grant access to
4. Open the Category options menu
5. Select the categories of your preference
6. Save changes

[austere forge]

Hey there : )
see above

[pastel abyss]

for what?

[silver condor]

hi legends ❤️ wondering if someone can give quick bit of advice..
i want to open a ticket and it pops up with a pop-up asking questions and the user must answer.. is this a premium feature

[humble sequoia]

Pop-up Forms

A Discord Form lets the user answer individual questions in a pop-up Form, which then displays the answers in the ticket message. This can save time if you already know what you want to ask the user.

Setup Forms

Forms can be enabled under Panel Settings > Form Options > Edit Forms Options. In the new pop-up window, you can now enable and edit your own Form.

Form Options

You can add up to 5 questions in the Discord form. This is a Discord limitation. Each question can have a placeholder in the input field, a minimum and maximum input, multi-line, and also the option to have the answer required.

Options

Question Title ➞ Your Question goes here
Question Placeholder ➞ The placeholder text in the input field
Required ➞ If enabled, the user has to answer this question, to submit the form
Multi-Line Input ➞ Allows the user to input multiple lines
Minimum and Maximum Input ➞ Set a minimum and maximum input value for the user

Displaying the Answer

To display the answers from the user, you need to enable Auto display form results on the ticket message as an additional embed

If you don't want a second embed, go into your Panel Configs > Ticket Options > Edit Ticket Message. You use the variable {create.form.x} and replace x with the number of your question. For example, the response to Question 5 can be displayed with {create.form.5}.

[restive condor]

Hey there! It's not a premium feature. See above ^^

Let me know of you have any questions🙏

[silver condor]

awsome thanks legend ❤️

[iron night]

Gave +1 Rep to @restive condor (current: #3 - 942)

[silver condor]

sorry bud! where do i place the variables

{create.form.x}

[restive condor]

Anywhere on your ticket message or you can also enable the "Auto-add form answers as an additional embed" option

[silver condor]

hmmm odd i cannot get it to work

[jade topaz]

how do i make it so a certain role has access to see and message inside tickets

[restive condor]

Make sure to replace x with your question number.

So the variable to display the answer for question 1, would be {create.form.1}

[silver condor]

so i need to add each one in?

ie {create.form.1}
{create.form.2}

[restive condor]

That's right

[restive condor]

Hey there! Dashboard > Panel Configs > General > Support Team Roles

[humble sequoia]

How can I grant my team access to tickets?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to grant access to
4. Open the General options menu
5. Select your Support Team Roles
6. Save changes

[silver condor]

does it need to be in the embed? i cannot get it to work still

[restive condor]

No, it doesn't need to be in an embed.

Screenshot what you have put please

[jade topaz]

how can i tell if its working

[restive condor]

You can assign somebody the role and have them try it

[restive condor]

That's correct. So when you answer the form, whats shown on your ticket message?

[restive condor]

Please enable the form at the top

[silver condor]

no form pops up

omg

derp i thought that was enabled hahah sorry

[restive condor]

No worries

[hoary forge]

How to be support team

[humble sequoia]

How do be I become a Support Member?

You can become a support member in 2 ways:

1. You can be really active in #🆘│community-support gain <@&799500225579712543> role and get chosen by a Manager
2. You can apply VIA our applications that would be sent in #📣│server-news

We currently have Support Teams for the following languages:

:flag_us: English
:flag_jo: Arabic
:flag_fr: French
:flag_de: German
:flag_es: Spanish

[restive condor]

^^

[hoary forge]

Active in #🆘│community-support ?

[restive condor]

That's right. Actively helping in this channel

[hoary forge]

Ohh

[worldly helm]

I am doing that lmaoo

[abstract dove]

Will this allow the person who opened the ticket see the channel after its closed or the person who claimed the ticket? I'm aiming for the staff member who claimed the ticket to be able to see the ticket after they closed it

[steel basalt]

No, the setup 3v provided will allow the ticket owner to see the ticket after it’s closed. If you want the staff member who claimed it to see it, you’d have to change the “support team permission” to view the channel after it’s closed, which is how it’s set by default.

[hasty epoch]

what is it

someone tell me

[jade topaz]

Is there a way to prevent someone from opening another ticket if they already have one opened?

[abstract dove]

doesn't seem to work for me support team perms for view channel are ticked however it still doesnt let them see after its been closed

[abstract dove]

nvm thanks

[serene lynx]

Hey i have a question so im using forms, so people can answer the questions needed is there anyway that the answers from the form are displayed in the name of the ticket?

[humble sequoia]

Ticket names

The ticket name is the default channel name of all tickets. To edit it, go to your Dashboard > Panel Configs > Ticket. There you can edit the channel name of opened and closed tickets. You can also use variables in there.

Note: This is a premium feature

[pseudo ravine]

You can add the {create.form.x} variable in the ticket name, just make sure to replace x with the question number

[night oriole]

guys, how do I make that when someone creating a ticket, the bot ping everyone who is support in the massage?? plss i need it

[humble sequoia]

How to automatically ping my support team on a ticket?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to ping your support on
4. Open the Ticket options menu
5. Click on Edit Ticket Message
6. In the Message Content use one of the role mention syntax (**{@Role Name}** / **{Role ID}**)
7. Save changes

Note: For this to work properly, Ticket Tool requires the Mention Everyone permission. Or the role must have the Allow anyone to @mention this role setting enabled

[echo yacht]

Follow the guide above ⬆️ this message

[night oriole]

thanks! i'll try

[iron night]

Gave +1 Rep to @echo yacht (current: #41 - 71)

[chrome token]

Hi guys, sorry to ask here but I couldn't find it within the panel, is there a way to configure it so that depending on the ticket I open, I can change the ticket entry message and the channel name?

[humble sequoia]

Ticket names

The ticket name is the default channel name of all tickets. To edit it, go to your Dashboard > Panel Configs > Ticket. There you can edit the channel name of opened and closed tickets. You can also use variables in there.

Note: This is a premium feature

Ticket Message

The Ticket Message is the first message sent by the bot on a new ticket. To customize it head over to your Dashboard ➞ Panel Configs ➞ Ticket ➞ Edit Ticket Message

[fathom rock]

I need help why my bot says this:

Failed: Invalid Form Body components[0].components[0].emoji.name[BUTTON_COMPONENT_INVALID_EMOJI]: Invalid emoji

[humble sequoia]

Invalid Form Body: Invalid emoji

This error indicates you have selected an invalid emoji, i.e. an emoji the bot isn't capable of using, in a button field

Which Emoji?

This depends upon which action the error is appearing, the most common cases are the Create Ticket button or one of your Dropdown emojis. You can visit your Button's List to find all available buttons and find the conflicting one by yourself.

Why doesn't the bot accept it as valid?

• You selected an emoji that doesn't exist anymore, i.e. that has been deleted
• You wrote text there, instead of an emoji (or in addition to an emoji)
• You entered a code for a custom emoji from a server that the bot is not a member of
• You entered a custom emoji code incorrectly
• You're on iPhone and entered an emoji using the phone's emoji pad (use the emoji selector in the website instead)

[delicate fog]

How do I add the panel to the chat it won't add it

[humble sequoia]

Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

Create a Panel

To create a panel we are going to need to head over to the Panel Configs Tab on the Dashboard.

Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and you are ready to get started with configuring your panel.
An example of a creating a panel is shown below.

Send the Panel to a Channel

Once the panel has been created, use the blue Send button and select the channel you want the panel to be sent to.

The Panel wasn't send

Use the </debug:ID> command to diagnose possible permission issues with the bot.

[next bloom]

Can you delete these private messages? I play GTA 5 RP and if the administration sees it, I will be banned.

[pseudo ravine]

Hey there. You can use the $deletedm command

[errant sonnet]

How can I see a deleted ticket but I don't have the log?

[pseudo ravine]

Hey there. If you don't have the transcript, then there's no way to view it

[hoary forge]

Can't view it if you don't have a transcript channel saved

[pseudo ravine]

I appreciate you trying to help, but they were already given help

[drifting pasture]

I forgets again, not even 12 hours later, my multipanel broke and I forgot how to change it XD

[humble sequoia]

Multipanels

For more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Panel -> Attached Panels

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[drifting pasture]

Thanks!!

thanks @pseudo ravine

[iron night]

Gave +1 Rep to @pseudo ravine (current: #8 - 560)

[pseudo ravine]

Next time, please don't reply to a random message. Just send your message and someone will assist you

[drifting pasture]

Yeah, Shouldve thought of that XD

[winged heron]

What do I do it keeps saying application didn't respond to anything I do!!!

[pseudo ravine]

Hey there. Have you ran the /debug command yet?

[winged heron]

Yes

Tried all the commands

[pseudo ravine]

Ticket Tool needs the Send Messages permission in that channel

[winged heron]

Oh

[faint fractal]

partner is available ?

[humble sequoia]

Partnership Program

Our partnership program is currently closed.

We appreciate you being interested in partnering with Ticket Tool! Unfortunately, the program for partnering is closed as of now. Nonetheless, make sure to keep an eye at #📣│server-news where we announce partner applications opening!

TicketTool.xyz - Ticketing without clutter

[frosty perch]

I can’t do anything what do I do

[restive condor]

Hey there! Could you run the /debug command please

[frosty perch]

Yeah

It didn’t work it did the same time

[restive condor]

Ticket Tool is missing the VIEW CHANNEL permission for that channel

[frosty perch]

Ohhhh

It worked tysm

[restive condor]

Glad to hear!

[silk forum]

hi, can I somehow recover deleted tickets?..

[dense river]

I don't think you can unless u have the transcript

[echo yacht]

Exactly

[lethal fjord]

The premium bot is not on my server even though I bought it

@limber portal

[limber portal]

Hi, see below

[humble sequoia]

Inviting and Enabling Premium Bot

The first thing you will need to do is invite the premium bot, an invite can be found here

Once the bot is in your server we will head to the dashboard and manage your server. When you are managing your server, you want to head into "Server Configs" then click the drop down menu under "Select the bot you would like to use on this server" then click "Ticket Tool#6207" and then save.

[jade topaz]

hello

does the normal messege have limit?

[hollow ridge]

Hi, I don't know where to send this message but I entered the game and then a policeman stopped me while I was not wanted and after that he gave me a report because I didn't want to go to jail and it kicked me out of the game. Can this be dealt with as soon as possible?

halp please?

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[thorny bobcat]

hello im makig a new server and when i go onto the dashboard to curtomise my tickets the server is not there i have definatly invited toivket too and have tried to sync my servers to the program but nothings working

[humble sequoia]

Don't see your server in the dashboard?

Try using the Sync Servers button on your top center of the Dashboard page
You will possibly need to relog. Look below to see the steps on how to relog.

If this doesn't work

You should relog from the dashboard, you can do this by clicking here to log out immediately, and then log back in

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using the </permissionlevel:1029797400174399542> command on your Discord Server

If the bot's response is:

- @User is permission level: 0 (User)

You don't have any of the 3 levels required to access the server's dashboard

[shadow isle]

Anyone Knows how to setup a Exchange ticket Bot for Auto Fees

[humble sequoia]

User's issue has been solved in another channel.

[karmic kindle]

hey, how to ping a rank in a ticket tool message?

[humble sequoia]

How to automatically ping my support team on a ticket?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to ping your support on
4. Open the Ticket options menu
5. Click on Edit Ticket Message
6. In the Message Content use one of the role mention syntax (**{@Role Name}** / **{Role ID}**)
7. Save changes

Note: For this to work properly, Ticket Tool requires the Mention Everyone permission. Or the role must have the Allow anyone to @mention this role setting enabled

[rustic lintel]

Is there any way when you're responding to a ticket to send a message anonymously through the bot?

[north shell]

I need help logging into the account I bought

[scenic plinth]

I've deleted that image for obvious reasons. This is not something we can help you with as you're in the wrong server, and no, we cannot tell you where to go.

[silver condor]

Hi can anyone please tell me if there’s a way for me to have one create a ticket open a ticket in different channels depending on user selection. I’d press button 1, they select x or y from a menu or etc. if x go to channel a. If y go to channel b

[austere forge]

Hey there : )
like channel #🎫│make-a-ticket ?

[silver condor]

That doesn’t really seem to be sorta what I’m asking

I want to press 1 button. And then have the client input some data. If the data = x they get a ticket in channel a. If the data = y they get a ticket in channel b

[austere forge]

Ah ok I understand
Unfortunately this is not what Ticket tool can do :/

[austere forge]

Hey there : )

Sadly no :/
Feel free to suggest this in #1019685143046279208 though

[jade topaz]

Only way is to make multiple ticket panels and create a chanel and send the panel for each channel

[silver condor]

Thanks mate

[timid tulip]

Nao sei fazer ticket decorado

E quero aprender

[humble sequoia]

Equipa de Apoio Portuguesa

Se você está procurando ajuda, abra um ticket para entrar em contato com a equipe de suporte em português. Vá para #🎫│make-a-ticket e pressione o botão :flag_br:.

[timid tulip]

Alguem para me ajudar?

[fading knot]

i'm so lost
i thought i had it figured out, but it's not working
i have 1 "main panel" and i did the "enable select style" under "Select Style"
i made copies of all my current panels so that i could add these new ones as drop down options for the main panel
after saving and sending, all i get is a blank main panel with no dropdown and not even an emoji to react to to get a ticket opened
what am i doing wrong??

[austere forge]

Hey there : )
Can i get your server id pls

[fading knot]

1246549461912518857

i prob messed it all up!! 😅

yeah i'm not doing something right bc i just did what i thought i was supposed to do in a test server and it didn't work

[austere forge]

On your Dashboard > Panel configs > Dropdown
You need to put a text box on Display required

Otherwise it will not be displayed : )

[fading knot]

ohhhhhh ok lemme try that

[fading knot]

ofc that was it!!! whew
thank you so much for the quick response!!

[iron night]

Gave +1 Rep to @austere forge (current: #16 - 369)

[austere forge]

You're welcome, glad I could help !

[mossy orchid]

I won't able to login my account

[austere forge]

Hey there : )

Have you verified both your email, and added a phone number to your account? If so, I would suggest you contact Discord Support directly. https://support.discord.com/hc/en-us/requests/new?ticket_form_id=360000029212

[rain lava]

hey guys how do i create a form on tickets dashboard

i followed the steps:

Head to your Dashboard
Select your server
Go to the Panel Configs Tab
Under Other, click on Form Options

but i dont see "Other" to find form options

[worldly helm]

@rain lava

Go to forms

[rain lava]

Thanks all good i found it

[iron night]

Gave +1 Rep to @worldly helm (current: #135 - 4)

[worldly helm]

Then enable These 2

Oh, lmao thanks!

[sand silo]

Now that I have the premium BOT in my server, can I kick the free BOT?

[austere forge]

Hey there : )
Then no if you kick the white bot your premium will stop working / you will no longer be able to access your Dashboard

[sand silo]

I see. But I can leave the BOT without any permissions at all, right?

[austere forge]

If you plan to use and send the panels with the gold bot, you can yes

[sand silo]

Exactly, thank you @austere forge

[iron night]

Gave +1 Rep to @austere forge (current: #16 - 370)

[lyric aurora]

.

[worldly helm]

Hey!

This channel is used, to ask questions only about the @pseudo glen or @humble sequoia bot. Questions about other bots will not be answered. For example billing issues please open a ticket at #🎫│make-a-ticket and click on "Billing"

[humble sequoia]

How do be I become a Support Member?

You can become a support member in 2 ways:

1. You can be really active in #🆘│community-support gain <@&799500225579712543> role and get chosen by a Manager
2. You can apply VIA our applications that would be sent in #📣│server-news

We currently have Support Teams for the following languages:

:flag_us: English
:flag_jo: Arabic
:flag_fr: French
:flag_de: German
:flag_es: Spanish

[worldly helm]

@jade topaz

For what are these pings?

You wont get staff, if you keep begging.... wait for the Managers for choose you or apply when they've send an application link in #📣│server-news

they dont need staff/support team right now. they have a great support team right now and dont take any more right now.

I am active in #🆘│community-support , still i am not staff yet. So i wait it out, begging would not give me a better chance to get into the Support team.

[latent briar]

How to change “react with 📩”?

This?

[worldly helm]

wait

go to buttons

Then head over to Create Ticket and click on Edit button

Then type in the message you want to have

[latent briar]

Where?

[worldly helm]

wait no

[latent briar]

?

[worldly helm]

Let me try it rq, i dont think i am right

@latent briar Hey, sorry again for my mistake

Head over to "Messages"

Then

Click on

Then you can update it to whatever you want

As you can see here, it works

Again, i am soo sorry for my mistake!

[wild compass]

How do I change the profile image of the ticket tool and the name?

[bleak gorge]

Go to his role and change it there.

Here or in the dashboard.

[worldly helm]

Hey there!
you can change his nickname on discord, but you can't change his profile image. As far as i know.

[wild compass]

I changed the name of the ticket tool role but it didn't change its name

Do I change this?

[humble sequoia]

Ticket Tool Custom Avatar

As of now, you are not able to change Ticket Tool's profile picture, nonetheless, our Development Team is working on the release of white labels, this is your own custom bot!

For the time being, you can change the bot's nickname by right-clicking the bot in the user list on your server and clicking Change Nickname

$avatar

[wild compass]

Thank you

I also saw on a different discord server that ticket tool can send good looking messages. How does that work?

[worldly helm]

What do you mean "good looking messages" ??

[wild compass]

somethig like this

[worldly helm]

Let me think real quick

@wild compass I think that is only possible with the premium version of the bot

[wild compass]

ah oke

[worldly helm]

Is there anything else i can help you with?

[wild compass]

no I don't think so

really appriciate your help, Thank you!

thanks @worldly helm

[iron night]

Gave +1 Rep to @worldly helm (current: #127 - 5)

[worldly helm]

Don't worry!
Let me know if you need anything.

[wild compass]

I'll do

[worldly helm]

Nice!

[wild compass]

Is there any way to send messages with the bot without having the premium version? or is the whole sending messages a premium function?

[worldly helm]

you mean this message?

[wild compass]

just in general, are you able to send a custom message to one of your channels without having the premium version?

[worldly helm]

I am pretty sure, this is a panel only useable by the permium version

[wild compass]

ah oke

[next hare]

There is 2 create a ticket how can i remove the second one

[worldly helm]

try the /debug command

[next hare]

Do i press clear cache

[worldly helm]

huh?

[next hare]

In debug there is a clear cache button

I did debug command its still the same

[worldly helm]

Could you maybe provide a screenshot?

[next hare]

To the debug message?

[worldly helm]

Yes

[next hare]

You see there is a button down clear cache

@worldly helm do u maybe have a solution

[worldly helm]

hmm, wierd. Could you please go to Menu-->Messages-->Message Panel?

[next hare]

@worldly helm there

[worldly helm]

Thanks

[next hare]

If i turn off show this button (create a ticket) only 1 gets removed

Another 1 will be there but it opens a ticket alone not in a catagory

[worldly helm]

Hmm, wierd. Try one last thing. Could you maybe resend the panel?

I think its a bug, not sure though

[restive condor]

Hey there!
Dashboard > Panel Configs > Panel > Attached Panels - Remove any panel that's there

[next hare]

Thanks for the help, i turned off create a ticket button and then on and it worked

[iron night]

Gave +1 Rep to @restive condor (current: #3 - 944)

[next hare]

Thanks @worldly helm

[bold lance]

Can someone please tell me what the proper website for Moon Signals Research is I'm having trouble logging on.

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[surreal osprey]

hey can someone help me why the tickets won't be created in the selected category?

[west gust]

hi is it possible to create the ticket in a different channel than the panel is in?

[restive condor]

Hey there! Could you create a brand new channel under the Tickets category and run the /debug command there please?

[restive condor]

Hey there! Yes, Dashboard > Panel Configs > Category

[humble sequoia]

How do I set what category tickets are created in?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to grant access to
4. Open the Category options menu
5. Select the categories of your preference
6. Save changes

[restive condor]

^^

[surreal osprey]

in the new channel i run the /debug?

[restive condor]

That's right

[surreal osprey]

okay let me try it

[restive condor]

Looks good. Have you applied the category settings on the Dashboard to the correct panel?

[surreal osprey]

im pretty sure i did

[restive condor]

Only one of the three options in the dropdown has a category selected

[surreal osprey]

huh

[west gust]

Hi Dan , thanks but I dont see this, is this premium only?

[iron night]

Gave +1 Rep to @restive condor (current: #3 - 945)

[restive condor]

You have a dropdown menu eith 3 options.

Each option has its own panel.

Only one of the three panels has a category selected

[restive condor]

Nope; it's not premium. See here for a detailed guide #🆘│community-support message

[surreal osprey]

on the right

[surreal osprey]

i changed this thank you

[iron night]

Gave +1 Rep to @restive condor (current: #3 - 946)

[restive condor]

Perfect, it should work now

[surreal osprey]

it works now, i didn't know you had to apply for all dropdowns

i thought that the ticket message was enough to all

[restive condor]

Nope, all panels individually. As you might want each option to go to its own category

[brittle garnet]

How do I put the button on my discord server?

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[storm elbow]

I'm trying to put the bot on my serve but he's leaving alone

[austere forge]

Hey there : )

Can you check your audit log, find out if a bot kick ticket tool

[humble sequoia]

━━ Biah Clifford's inquiry has been moved to a ticket ━━

[abstract gorge]

How do I remove the duplicate buttons? I forgot 😭

[worldly helm]

Hey there!
Dashboard > Panel Configs > Panel > Attached Panels - Remove any panel that's there

[abstract gorge]

Thank you!!!

[iron night]

Gave +1 Rep to @worldly helm (current: #115 - 6)

[abstract gorge]

And if I want to rename those buttons... Which direction? 👀

[restive condor]

Hey! Dashboard > Panel Configs > Buttons > Create Ticket Button

[abstract gorge]

Hi Dan! 😁 Thank you!!

[iron night]

Gave +1 Rep to @restive condor (current: #3 - 948)

[rose harness]

when i put the category i want the ticket to go in and i open a ticket it just goes to the top and not the right category

[restive condor]

Hey there! Could you create a brand new channel under the category where tickets are supposed to be created under and run /debug there please

[rose harness]

the app didnt respond

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[granite patio]

[broken wyvern]

using command style creation bypasses the form for the ticket or it is requested to fill the form once the user gets to the ticket?

[pseudo ravine]

Hey there. It bypasses the form because the user isn’t clicking a button from Ticket Tool directly

[broken wyvern]

is there a way to like place a button inside the ticket so the user can actually fill the form, like inside the tickets a please fill this form button?

[pseudo ravine]

Unfortunately not

[broken wyvern]

Alr, Thanks

[pseudo ravine]

You’re welcome, glad I could help!

[lone holly]

Is there a custom branding option for the tickets?

[restive condor]

Hey there! Not at this time but our developer is working on it

[humble sequoia]

Ticket Tool Custom Avatar

As of now, you are not able to change Ticket Tool's profile picture, nonetheless, our Development Team is working on the release of white labels, this is your own custom bot!

For the time being, you can change the bot's nickname by right-clicking the bot in the user list on your server and clicking Change Nickname

$avatar

[worldly helm]

Hey there!
That is not a ticket tool issue, so we cant help you with that.

[jade topaz]

guys i cant type in the message content part do i have to buy premium

[pseudo ravine]

Hey there. Yes, you need premium to edit the Message Content of the Panel Message

[jade topaz]

okay thanks

[pseudo ravine]

You're welcome, glad I could help!

[jade topaz]

i ahve another question

[dense sequoia]

Is there a way to set which roles is able to open ticket and which roles are unable to?

[maiden vapor]

How do i remove this message when i cancel a ticket

[merry sable]

How do I fix this?

[jade topaz]

how do i make it ping the staff role in the tickets that people open and not just the panel msg

[humble sequoia]

How to automatically ping my support team on a ticket?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to ping your support on
4. Open the Ticket options menu
5. Click on Edit Ticket Message
6. In the Message Content use one of the role mention syntax (**{@Role Name}** / **{Role ID}**)
7. Save changes

Note: For this to work properly, Ticket Tool requires the Mention Everyone permission. Or the role must have the Allow anyone to @mention this role setting enabled

[restive condor]

Hey there! See above ^^

[restive condor]

Hey there! Discord has a limit of 500 channels per server.
It appears that server has reached such limit.

Please contact server staff for them to clear tickets, in order for new tickets be created

[merry sable]

It just fixed somehow

[restive condor]

Hey there! That's not our bot. This is Ticket Tool Support

[merry sable]

I can finally report that pesky exploiter

Thanks for the help!

[restive condor]

Hey there! Dashboard > Panel Configs > Buttons > Create Ticket Button > Allowed/Disabled roles

[dense sequoia]

under the support team only the allowed/disabled role?

[restive condor]

That's right

[dense sequoia]

thank you

[dense sequoia]

must i put both allowed n disabled roles

[restive condor]

If support team is enabled, you only have to select allowed roles

If not, disable the everyone role and add allowed roles

[dense sequoia]

ok thanks

[nocturne sierra]

hey yall, I am getting an error everytime someone attempts to click the button creation:

NOte: The bot is using the white version and has been verified by running the botswitcher command

[restive condor]

Hey there! If you're using the white bot, you will need to re-send your panel as that message has been sent through the premium bot which is not active

[nocturne sierra]

ahh makes sense

does updating it work?

[restive condor]

Nope, it needs to be re-sent as it won't recognise another bot's message

[compact prism]

How do i change from white ticket tool to premium cuz i bought premium

[humble sequoia]

Inviting and Enabling Premium Bot

The first thing you will need to do is invite the premium bot, an invite can be found here

Once the bot is in your server we will head to the dashboard and manage your server. When you are managing your server, you want to head into "Server Configs" then click the drop down menu under "Select the bot you would like to use on this server" then click "Ticket Tool#6207" and then save.

[restive condor]

Hey there! There you go ^^

[compact prism]

Okay and after that?

[restive condor]

That's it 😄

[compact prism]

What about storage mode

Do i need it on?

[restive condor]

Nope, that's only if you want to re-use ticket channels

[compact prism]

Says no permission in this server

Even i am owner

[restive condor]

Where does it say that? On the Dashboard?

[compact prism]

Yeah

Even i did like saod

[compact prism]

Said*

[restive condor]

It seems like you didn't invite the bot, you just enabled it. Here's an invite

[compact prism]

Okay do i need to do ticket panels again?

Please don't tell me i need to😭

[restive condor]

All settings are saved on the Dashboard, so simply re-send your panels so they are sent with the premium bot

[compact prism]

Oh great

[lone holly]

Is there a way to have a different opening message or instead of it saying support ticket say something else like ticket submission?

[compact prism]

you need premium to change ticket message

[lone holly]

How do I get premium?

@compact prism

[compact prism]

Buy it

6$/month

[lone holly]

Where do I buy it? @compact prism

[compact prism]

There @lone holly

[formal oxide]

I would like to ask how to set up multiple buttons

Can anyone tell me

like this

I have already paid. Can someone tell me how to do it?

[humble sequoia]

Multipanels

For more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Panel -> Attached Panels

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[storm harness]

hey uhhh a server im a admin in the bot suddenly stopped moving closed tickets to the correct category and is now not even putting them in category

[lapis dagger]

💀

[lone holly]

How do I set up ticket tool gold?

[austere forge]

Hey there : )
Discord has a limit of 50 channels per category. Ticket Tool limits it to 45.

If you have reached such limits, tickets won't be created inside that category.

I recommend you setup overflow categories so once your main one is full, new tickets are created there until the main one is available again

[humble sequoia]

Overflow Categories

Discord only allows to stack up to 50 channels per category, meaning that if you have already 50 tickets in one category, the bot won't be able to place a ticket in that category, for such reason Ticket Tool counts with overflow categories, meaning that if your main category is filled, the bot will go ahead and place the ticket on the next one available, simply choose a second category in the category pickers:

Inviting and Enabling Premium Bot

The first thing you will need to do is invite the premium bot, an invite can be found here

Once the bot is in your server we will head to the dashboard and manage your server. When you are managing your server, you want to head into "Server Configs" then click the drop down menu under "Select the bot you would like to use on this server" then click "Ticket Tool#6207" and then save.

[austere forge]

Hey : )
see above

[twin sinew]

Hey pls help me setup a ticket Tool He doesn't want to work. On my server

[humble sequoia]

Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

Create a Panel

To create a panel we are going to need to head over to the Panel Configs Tab on the Dashboard.

Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and you are ready to get started with configuring your panel.
An example of a creating a panel is shown below.

Send the Panel to a Channel

Once the panel has been created, use the blue Send button and select the channel you want the panel to be sent to.

The Panel wasn't send

Use the </debug:ID> command to diagnose possible permission issues with the bot.

[austere forge]

Hey there : )
follow instructions above

[twin sinew]

Okay thx

[iron night]

Gave +1 Rep to @austere forge (current: #16 - 372)

[twin sinew]

Can't these be removed so that only those who make tickets can see them?

Can anyone help me with how to add rank to the ticket tool?

[austere forge]

Dashboard > Panel Configs > Permissions > Everyone Role Permissions - Edit Opened > VIEW CHANNEL

[humble sequoia]

How can I grant my team access to tickets?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to grant access to
4. Open the General options menu
5. Select your Support Team Roles
6. Save changes

[austere forge]

see above for this

[restive condor]

Hey there! Go ahead and #🎫│make-a-ticket and we'll take a look

[thorn thorn]

I can't add the ticket tool bot to my discord server

Please help

[fickle cobalt]

hi, im trying to create a dropdown ticket menu using sapphire bot and ticket tool. But i set up the sapphire bot and tried to set up ticket tool, but when i press a ticket on sapphires dropdown ticket menu, it wont make a ticket. Can anyone help?

[restive condor]

Integrating Sapphire x Ticket Tool (or any external bot)

1. Sapphire (or any bot) will need to output the $new or $ticket commands with the user's ID in order to start a ticket. Eg. $new 1234567890123456789
So if you have some sort of Dropdown with Sapphire, the response should be the $new/$ticket commands, preferably in private channel.

2. Command Style Tickets must be enabled - See instructions below on how to do so.

3. You must add Sapphire's (or the bot's) ID as a bot Ticket Tool will react to under your Dashboard > Server Configs > Bot section.
Otherwise Ticket Tool will not react to the command and a ticket will not be created

4. [Optional] If you'd like to include a reason in the command usage, feel free to do so after the user ID. Eg. $new 1234567890123456789 Test reason
This reason can then be shown wherever you'd like the Ticket Message with the {create.reason} variable

⚠️ Please make sure to ammend the $new or $ticket commmands' prefix if you have changed your prefix from default. So if your prefix is -, then what you're looking for Sapphire (or the bot) to use is -new or -ticket

[humble sequoia]

Command Style Tickets!

Command Style Tickets allow you to open tickets VIA the $new or $ticket commands. This feature also allows you to open tickets for people, by using the aforementioned commands with the user's ping or ID.

You can enable this feature by heading over to your server's Dashboard➞ Panel Configs ➞ Command Style Tickets.

This section of the panel settings also contains the following features

• Bypass channel list and watch all of them → when you enable this option, Ticket Tool will create a ticket whenever someone uses the $new or the $ticket command in a channel it can access.

• Channel to monitor for command $new and $ticket → This is the opposite of the previous option, you can select in which channels Ticket Tool should look for the $new or $ticket command instead of looking at the whole server.

• Delete command after creating ticket → If enabled, Ticket Tool will delete the command (whether it's $new or $ticket) a few seconds after you run it.

[restive condor]

Hey there! See above ^^

[fickle cobalt]

Ok

[restive condor]

Hey there! What seems to be the problem?

Hey there! What exactly do you mean by a staff panel?

[thorn thorn]

I can't add the ticket tool bot

[restive condor]

Does the server not show on the Dashboard?

Tickets can't be claimed using the ''Claim'' button in the ticket

[thorn thorn]

Yes

[restive condor]

Though claiming is a premium feature

[humble sequoia]

Claiming Options

Claiming allows you to change the ticket name, category and permissions. To use it you have to enable it first on your Dashboard > Panel Configs > Claiming

Note: This is a premium feature

[restive condor]

See below please

[humble sequoia]

Don't see your server in the dashboard?

Try using the Sync Servers button on your top center of the Dashboard page
You will possibly need to relog. Look below to see the steps on how to relog.

If this doesn't work

You should relog from the dashboard, you can do this by clicking here to log out immediately, and then log back in

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using the </permissionlevel:1029797400174399542> command on your Discord Server

If the bot's response is:

- @User is permission level: 0 (User)

You don't have any of the 3 levels required to access the server's dashboard

[thorn thorn]

What

[fickle cobalt]

It wont work for some reason, im pretty sure i did everything correctly

[restive condor]

Make sure Ticket Tool has permission to view that channel

[restive condor]

Could I get your server name or ID please?

[stable briar]

german

[restive condor]

Did you need something else?

[worldly helm]

💀

[restive condor]

$deticket

[humble sequoia]

Deutsches Support-Team

Wenn du Hilfe vom Deutschen Support-Team erhalten möchtest gehe in #🎫│make-a-ticket und öffne durch einen Klick auf den :flag_de: Button ein Ticket.

[thorn thorn]

Not working

[fickle cobalt]

1262000130899316777

[worldly helm]

☠️

[restive condor]

Can you run the /debug command please

[thorn thorn]

Not working

Please help

[worldly helm]

lmao

Thank you so much!

[restive condor]

Ticket Tool is missing the SEND MESSAGES permission for that channel

[restive condor]

Looks good. Have you configured Sapphire for it to send the $new or $ticket commands once a dropdown option is picked?

[thorn thorn]

What

[restive condor]

Sorry, VIEW CHANNEL permission for that channel

[thorn thorn]

Not working

F

[restive condor]

Run /debug again please

[fickle cobalt]

how do i do that?

[restive condor]

It's still missing VIEW CHANNEL permissions

Hold down on the channels name's (from the channel list) > Edit Channel > Permissions > Add Ticket Tool > And check VIEW CHANNEL

[restive condor]

You would have to ask in Sapphire's support server.
I believe there's also few tutorials on YouTube you can search up

[fickle cobalt]

oh wait...

i forgot to give ticket tool permissions 💀

[thorn thorn]

Bro, you don't understand me, the bot is added to the server but it is not visible.

[fickle cobalt]

woops

[restive condor]

I am understanding, it's not visible because it's missing the one permission that allows it to view that channel

[thorn thorn]

What

[restive condor]

It's still missing VIEW CHANNEL permissions

Hold down on the channels name's (from the channel list) > Edit Channel > Permissions > Add Ticket Tool > And check VIEW CHANNEL

Follow those instructions

[thorn thorn]

Thank u bro

[untold glade]

ummm so my thing says dashboard but i need it to say manage servers

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[stray surge]

have custom commands recently been made case-sensitive or is that a setting on the command?

[pseudo ravine]

Hey there. Yes, it is a setting on the command

[heady canyon]

hey, /new command not working for us, why?

[pseudo ravine]

Hey there. Can you run the /debug command in that channel

[rapid forge]

Hi

[humble sequoia]

@rapid forge

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[rapid forge]

How can I create ticket

[lone holly]

Can you add another member into the ticket if another member started the ticket?

[austere forge]

Hey there : )
you can use /add command

[kind minnow]

Is there a way to only allow admins completely close the ticket? I want the mod team to respond and handle requests, but allow only certain users to fully close down the ticket or reopen it if it was maliciously closed.

[pseudo ravine]

Hey there. You can go to the Dashboard > Buttons > Close Ticket > Allowed Roles

[tawny laurel]

How can I create ticket ?

[glacial prawn]

Hey there! Does anyone happen to have any idea as to what I'm missing? I've followed all guidance I could find online and I can't close tickets. TIA!

[lament prairie]

#🎫│make-a-ticket

[humble sequoia]

What permissions should I give to Ticket Tool?

When first invited to your server, Ticket Tool should have the permissions shown below in order to ensure an appropriate functioning:

When customizing permissions for the different ticket participants, you must make sure Ticket Tool has the permissions you want it to grant to others, you can learn more about this here.

Missing Permissions
This error is a direct outcome of the bot missing permissions as depicted above. When troubleshooting this error we suggest you go through these steps:

• Use the </debug:1029783024264564765> command to check if the bot is lacking core role or channel permissions.
• Compare the category/channel's overrides and contrast them with the bot's roles to identify any permission denial that is breaking the functioning
• If you can't still figure it out, let our <@&540295656720302081> know so they can guide you through

Additional Resources

• If you are a server administrator and would like to understand more how to set up your server's permissions, we suggest checking the Discord Support Knowledge Base
• If you are a bot developer and are interested in the internal permission hierarchy we suggest you this part of the Discord Developer Docs

Important Note

- Giving Administrator permissions is NOT required and we do NOT encourage you to do unless you are trying to troubleshoot your permissions setup.

[lament prairie]

@glacial prawn Make sure you've give the bot the perms above^

[zealous garnet]

The Trading View is not linking with Webull to add the indicators. Help

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[marsh crest]

Is there a way to tag a role whenever a new ticket is opened?

[humble sequoia]

How to automatically ping my support team on a ticket?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to ping your support on
4. Open the Ticket options menu
5. Click on Edit Ticket Message
6. In the Message Content use one of the role mention syntax (**{@Role Name}** / **{Role ID}**)
7. Save changes

Note: For this to work properly, Ticket Tool requires the Mention Everyone permission. Or the role must have the Allow anyone to @mention this role setting enabled

[austere forge]

Hey there : )
see above

[marsh crest]

ooo

[marsh crest]

thanks it works

[austere forge]

You're welcome, glad I could help !

[jade topaz]

how do i do automation

@austere forge

kk sorry

[humble sequoia]

Automation <:beta1:1022173658610946182><:beta2:1022173656492810340>

With Ticket Tool's automation, you'll be able to customize your ticket system workflow! Using the Automation Editor you can:

• Chose out of 6 different triggers
• Set a Message Watcher to wait for a message for a given time, or to wait for the absence of them
• Add delays on the execution of actions after the trigger or watcher finds a message!

Automation Command

Automations can be stopped, by running the /automation stop command inside the ticket you want it to stop in. Restart it with /automation start You'll also be able to view the current status of the automations with /automation.

__Important Notes__

- Automation is on ALPHA TESTING PHASE, things might work unexpectedly or not at all. 
- Any automation will run for a maximum of 7 days or until the ticket is closed, afterward, it will stop checking
+ You can have 5 automations per panel

$auto

[jade topaz]

k

ty

[tranquil pilot]

im trying to sort where the opened/closed tickets go. i've done it on the website but it's not working in the server. can someone help?

[tranquil pilot]

??

[woeful rain]

hello guys

how I can do like this?

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[lament prairie]

make sure the bot has permission

[lone holly]

What command would I use in the server to add a ticket panel into a channel?

[humble sequoia]

User's issue has been solved in another channel.

[brisk phoenix]

What is the solution?

[austere forge]

Hey there : )
Make sure that the bot has: VIEW CHANNEL SEND MESSAGE and READ MESSAGE HISTORY perms in the channel

[brisk phoenix]

I didn't understand

what to do

@austere forge?

[austere forge]

Hold down on the channels name's (from the channel list) > Edit Channel > Permissions > Add Ticket Tool > And check VIEW CHANNEL / SEND MESSAGE

[austere forge]

do the same thing on the channel permissions this time :)

[brisk phoenix]

:/

[austere forge]

Can you use /debug on channel pls

[brisk phoenix]

I don't get it

[austere forge]

use /debug command on channel on your server

[austere forge]

Make sure Ticket tool has send message permissions in this channel

Hold down on the channels name's (from the channel list) > Edit Channel > Permissions > Add Ticket Tool > And check SEND MESSAGE

[brisk phoenix]

I made sure, but I can't.

please i want a solution

[austere forge]

I've given you the solution to fix this problem.

follow instructions above

[brisk phoenix]

I followed everything and it didn't work

Can you enter the server and solve the problem, please:/

[austere forge]

Sadly no

double-check that the send message permissions have been check

[tranquil pilot]

which perms on website or server

[brisk phoenix]

Make sure

I made sure

[lament prairie]

server

[austere forge]

alr, can you use /debug

[brisk phoenix]

I can't use any of this bot.

[tranquil pilot]

could you hop in and fix please

[pseudo ravine]

No, we do not recommend having people join servers for support

[tranquil pilot]

idk how to do it

[pseudo ravine]

That's why there's people here to help, but we don't join servers to help people

[brisk phoenix]

What's the solution?

[austere forge]

You use commands that are supposed to be in a ticket, you want to config Ticket tool on your server right?

[brisk phoenix]

Correct

[worldly helm]

Dont worry!

[humble sequoia]

Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

Create a Panel

To create a panel we are going to need to head over to the Panel Configs Tab on the Dashboard.

Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and you are ready to get started with configuring your panel.
An example of a creating a panel is shown below.

Send the Panel to a Channel

Once the panel has been created, use the blue Send button and select the channel you want the panel to be sent to.

The Panel wasn't send

Use the </debug:ID> command to diagnose possible permission issues with the bot.

[austere forge]

follow instructions above

[jade topaz]

What Do I Do to Tag Admins When a Support Request is Created? I Have a Premium Membership

[humble sequoia]

How to automatically ping my support team on a ticket?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to ping your support on
4. Open the Ticket options menu
5. Click on Edit Ticket Message
6. In the Message Content use one of the role mention syntax (**{@Role Name}** / **{Role ID}**)
7. Save changes

Note: For this to work properly, Ticket Tool requires the Mention Everyone permission. Or the role must have the Allow anyone to @mention this role setting enabled

[restive condor]

Hey there! See above ^^

[jade topaz]

Thanks dude

[iron night]

Gave +1 Rep to @restive condor (current: #3 - 953)

[jade topaz]

Hi! Can I make that, that I open the Ticket with the command and I have to fill out the form?

[humble sequoia]

Pop-up Forms

A Discord Form lets the user answer individual questions in a pop-up Form, which then displays the answers in the ticket message. This can save time if you already know what you want to ask the user.

Setup Forms

Forms can be enabled under Panel Settings > Form Options > Edit Forms Options. In the new pop-up window, you can now enable and edit your own Form.

Form Options

You can add up to 5 questions in the Discord form. This is a Discord limitation. Each question can have a placeholder in the input field, a minimum and maximum input, multi-line, and also the option to have the answer required.

Options

Question Title ➞ Your Question goes here
Question Placeholder ➞ The placeholder text in the input field
Required ➞ If enabled, the user has to answer this question, to submit the form
Multi-Line Input ➞ Allows the user to input multiple lines
Minimum and Maximum Input ➞ Set a minimum and maximum input value for the user

Displaying the Answer

To display the answers from the user, you need to enable Auto display form results on the ticket message as an additional embed

If you don't want a second embed, go into your Panel Configs > Ticket Options > Edit Ticket Message. You use the variable {create.form.x} and replace x with the number of your question. For example, the response to Question 5 can be displayed with {create.form.5}.

[austere forge]

Hey there : )
see above

[jade topaz]

Thanks, i already did the form, but I want to open the ticket with the command, but then the ticket opens without the form

So i cant fill out the form

[mild vale]

guys i dont know how to open a ticket for my problom i got banned from the game

[restive condor]

Like the embed says, you're in the wrong server

We can't help unfortunately

[jade topaz]

?

[restive condor]

Hey there! Sadly, that's not possible. The form is bypassed when using command style tickets

[jade topaz]

Okay, np. Thanks!

[iron night]

Gave +1 Rep to @restive condor (current: #3 - 954)

[mild vale]

oh so where to go

what server

[restive condor]

We don't know where to go

[mild vale]

ok thanks tho

[tall ruin]

can i have multiple buttons on one embed?

[restive condor]

Hey there! Yep, you will need to create one panel per button option.

Then you can then combine them using the instructions below

[humble sequoia]

Multipanels

For more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Panel -> Attached Panels

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[tall ruin]

I SEE okay thank u

got it

thank u

[pliant shuttle]

hello, i dont see the option to log in my discord on the website can anyone help?

[worldly helm]

can you send a screenshot of what your view is?

@pliant shuttle

[pliant shuttle]

yes

this

whenever u invite the ticket tool it just redircts me back to my discord it doesnt give me the screen where i can panel the bot to create the ticket thing

@worldly helm

?

[worldly helm]

hey there!
Click on Dashboard on the top right corner

[pulsar merlin]

How do you make a selection ticket. Like support, report, application and they have the buttons

[worldly helm]

or click on Invite Ticket Tool

[worldly helm]

You mean the dropdown style?

[pliant shuttle]

i do then i authorized and did everything then it just redirects me to the server i invited the bot into

[pulsar merlin]

Yes

[worldly helm]

$Dropdown

hmm, seems like i dont have access to it

[humble sequoia]

<:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706> Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on

First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

• Panel doesn't send? Make sure you have a valid emoji selected
• Option doesn't show up? Check if two options have the same panel in the DropDown Editor

$dropdown

[pliant shuttle]

@worldly helm

[worldly helm]

Thanks dan!

[iron night]

Gave +1 Rep to @humble sequoia (current: #17 - 321)

[worldly helm]

hmm wierd
give me a sec

[pliant shuttle]

alright

[humble sequoia]

https://tickettool.xyz/manage-servers

[worldly helm]

Click on there and please show me what you see

[pliant shuttle]

do i login?

cuz it just says login required

[worldly helm]

yes, you have to login

[pliant shuttle]

ok thank you it worked

[worldly helm]

If you arent logged with your discord, you dont have access to the panels

[pliant shuttle]

ya ok thanks i was logged in but from the invite tool bot

i dont know why it seemed to not now work when i did that

[worldly helm]

Ohh okay! Happens to the best of us 😆
Happy that i could help!

[jade topaz]

Average discord mod

[worldly helm]

I am not a discord mod

I just want to hope the community :D

[pseudo ravine]

Do you need any support regarding Ticket Tool?

[karmic hamlet]

Can someone explain me, where I can change this message?

[worldly helm]

Yes , give me 2 seconds

[karmic hamlet]

Thanks!

[iron night]

Gave +1 Rep to @worldly helm (current: #103 - 7)

[worldly helm]

Hey there! Go to

Then Click on

Here you can edit the message

[karmic hamlet]

I need premium?

[worldly helm]

You don’t

[karmic hamlet]

Thanks buddy. I have also a question

[worldly helm]

What‘s up?

[karmic hamlet]

Where I can add a cooldown, so that the ticket goes gone in some days

[worldly helm]

What do you mean?

[pale sandal]

An automation timer. That the ticket gets automatically close after a specific time. Like here on this server. We dont know how to do that🥲

Its our first time with the ticket tool and we literally knwo nothing about it.

[humble sequoia]

Custom Commands

Custom Commands are used to send a predefined response to your channels. Commands will only respond if the command itself is used, it will not function if you put the tag into a sentence.

To create commands, go to: Dashboard > Custom Commands > New. After creating and naming one, you can edit the command trigger and behaviors. Tap on the edit message button to edit the response of the command.

[worldly helm]

Hey there!
Look above ^^

[karmic hamlet]

Where I should type the command @worldly helm

[balmy moon]

how do I make it so a role gets added in a custom category of tickets

because I've tried to make them have permission to see and type in the category but they still can't see the tickets

[burnt drift]

Is there a way to enable media/files within the tickets?

[restive condor]

Hey there! Dashboard > Panel Configs > General > Support Team Roles

[humble sequoia]

How can I grant my team access to tickets?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to grant access to
4. Open the General options menu
5. Select your Support Team Roles
6. Save changes

[restive condor]

Hey there! Dashboard > Panel Configs > Permissions > Ticket Owner Permissions - Edit Opened > ATTACH FILES (& EMBED LINKS probably too, depending on what you wish to allow)

[balmy moon]

thank you

[burnt drift]

thanks @restive condor

[iron night]

Gave +1 Rep to @restive condor (current: #3 - 955)

[idle gorge]

How do I edit the panel message? It does let me click on the edit raw button or the message content section.

[restive condor]

Hey there! Click on ''Embed Editor -1'' to edit the embed message

[idle gorge]

I may be blind xD

[knotty basin]

Im running into an issue where one of my staff members in my discord can only see the delete and close buttons on a ticket they can not see save transcript

[gilded verge]

when it's turned off, no one sees it, so make sure it's enabled

[knotty basin]

I have show this button selected. Issue still has been persisting.

[gilded verge]

how many panels do you have?

[gilded verge]

some example of what i mean

[knotty basin]

total of 8

[gilded verge]

then please make sure you applied the changes in the correct panel

ah there is one more thing, if you just changed some settings, it will apply only in new tickets of the panel

[knotty basin]

10-04

[knotty basin]

yah all my panels have the corect settings for it. Show this button is selected for all of them

issue is still happening

[gilded verge]

could you show the screenhsot of when the ticket is closed?

[knotty basin]

well he cant see anything for the buttons

[gilded verge]

it's not possible to turn off the buttons for specific roles/users but um... could you show your view when ticket closed? i mean not your staff but yours

[gilded verge]

for some reason i think there is a problem with permissions, not the buttons itself 🤔

so what exactly i mean is, please check if in Panel Configs->Permissions->Edit closed Support Team Permissions, your staff has enabled Read Message History

[valid crown]

Opa

[lapis coral]

How do I increase the number of tickets opened simultaneously?

[gilded verge]

in the gray button in panel configs

[knotty basin]

Just changed both open and closed perms to have read history on still same issue

[gilded verge]

could you show what you have in General tab?

[lapis coral]

That?

[knotty basin]

If you wanna hop in a vc and I share my screen we can

[gilded verge]

you need to click in General button

[gilded verge]

yup

[lapis coral]

Thanks

[iron night]

Gave +1 Rep to @gilded verge (current: #9 - 524)

[jade topaz]

Is there any way to check which person closed the ticket?
We were curious to see who suddenly close the ticket without our permission.

[gilded verge]

you have the same roles in two places, please remove them from Additional Roles

[gilded verge]

into Moderator Message you can add variable {user} and it will show who closed

[knotty basin]

lets gooo it fixed it

tysm

[jade topaz]

What about a person who delete the ticket?

[gilded verge]

for Delete Message i use {author} and it works

[jade topaz]

I mean delete the entire ticket channel, not just messages.

[gilded verge]

Delete Message is executed when someone deleted the ticket so it works for the ticket, not if deleted messages :3

[knotty basin]

Where do I go now to change the set message for when a player opens a ticket, Is it just in 1 place per ticket catergory

[humble sequoia]

Ticket Message

The Ticket Message is the first message sent by the bot on a new ticket. To customize it head over to your Dashboard ➞ Panel Configs ➞ Ticket ➞ Edit Ticket Message

[jade topaz]

Now that I get what you mean... but when someone deletes the ticket channel, wouldn't all messages from that channel be deleted altogether?

Unless I am missing something here.

[gilded verge]

if the ticket deleted and nobody saved the transcript before deleting it, it's gone forever

[jade topaz]

Which is precisely reason why I asked this at a first place. I assume there's no sort of logging on the bot that keep track ticket movement.

Unless there is, but I couldn't find any.

[gilded verge]

^-^

[jade topaz]

I see... thanks.

[lapis coral]

I tried to create the ticket with the number count 10 and the Bot is not creating it with more than 1

[gilded verge]

please check Limits tab

and your error means that if your previous ticket is not closed (or deleted - not sure), then you can't open new one

[magic lagoon]

how can I do reactions like that ?

[humble sequoia]

<:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706> Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on

First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

• Panel doesn't send? Make sure you have a valid emoji selected
• Option doesn't show up? Check if two options have the same panel in the DropDown Editor

$dropdown

[dry basin]

hi

gimzz

[wild field]

can someone help me

i need to make this

[frail flume]

I have a problem, can someone help me?

[grim wind]

i was wanting to check some ticket transcripts in an old server im in for ideas on staff applications but they seem to be broken. just shows like a 404 of sorts and im not sure if theres a way to check what happened to the transcript let alone how to view them without the links?
(reply ping pls)

[brittle lichen]

Hey quick question 😊
If we made a ticket channel that we're thinking about actually keeping as a permanent channel, is there a way to de-list it as a ticket? (And not worry about anyone accidentally or on purpose closing it?) I guess we could kick the bot out from seeing the channel anymore but it would be nice to know if there was a more official way

[worldly helm]

Hey there! Whats up?

[humble sequoia]

Pop-up Forms

A Discord Form lets the user answer individual questions in a pop-up Form, which then displays the answers in the ticket message. This can save time if you already know what you want to ask the user.

Setup Forms

Forms can be enabled under Panel Settings > Form Options > Edit Forms Options. In the new pop-up window, you can now enable and edit your own Form.

Form Options

You can add up to 5 questions in the Discord form. This is a Discord limitation. Each question can have a placeholder in the input field, a minimum and maximum input, multi-line, and also the option to have the answer required.

Options

Question Title ➞ Your Question goes here
Question Placeholder ➞ The placeholder text in the input field
Required ➞ If enabled, the user has to answer this question, to submit the form
Multi-Line Input ➞ Allows the user to input multiple lines
Minimum and Maximum Input ➞ Set a minimum and maximum input value for the user

Displaying the Answer

To display the answers from the user, you need to enable Auto display form results on the ticket message as an additional embed

If you don't want a second embed, go into your Panel Configs > Ticket Options > Edit Ticket Message. You use the variable {create.form.x} and replace x with the number of your question. For example, the response to Question 5 can be displayed with {create.form.5}.

[worldly helm]

Hey there! Look above.

[worldly helm]

What do you mean with de-list

[brittle lichen]

If it's possible to take an already existing ticket channel and tell the bot we don't want to be able to close it anymore (because we want to keep it and turn it into something else)

[austere forge]

Hey there : )

For older transcripts (that dont have the button), click the Download button (the downwards arrow) - it will download a HTM< file that you can open in a browser

[austere forge]

Hey there : )
This is not really possible

[brittle lichen]

Alright thanks for letting me know 😊

[iron night]

Gave +1 Rep to @austere forge (current: #16 - 375)

[worldly helm]

Thank Q 3v

[austere forge]

You're welcome, glad I could help !

[worldly helm]

:D

[brittle lichen]

We'll try just kicking the bot out and hope for the best 😅

Out of the channel not the server lol

[austere forge]

You can do it this way yes

[grim wind]

oh we have transcript links not html files sadly 🙁

[austere forge]

If you do not have this type of message, it will unfortunately not be possible to retrieve the transcripts :/

[grim wind]

ah :( thank you though

[austere forge]

You're welcome, glad I could help !

[lilac torrent]

any possible way to limit opening a ticket to a certain type of users without making a separate channel for that specific ticket

[humble sequoia]

Blacklist Roles

Any role you assign as a blacklisted role won't be able to use commands or buttons.

Selecting a blacklisted role

Go to your Dashboard ➞ Server Configs. There you will find the option to select blacklisted roles.
Note: Don't forget to save.

[austere forge]

Hey there : )

see above

[lilac torrent]

thanks! @austere forge

[iron night]

Gave +1 Rep to @austere forge (current: #16 - 376)

[idle saffron]

Hi

Arabic Support?

[humble sequoia]

فريق الدعم الفني العربي

عميلنا العزيز ان كنت تبحث عن مساعدة يرجى فتح تكت خاص بفريق الدعم الفني العربي
اذهب الى#🎫│make-a-ticket
ثم قم بلضغط على الايموجي الاتي (🇯🇴)

[orchid siren]

Hi German support ?
I need somone who made the Ticket tool for me

[worldly helm]

Hey there! Whats up?
Could we maybe talk in english? if no, please open a ticket at #🎫│make-a-ticket

[humble sequoia]

Deutsches Support-Team

Wenn du Hilfe vom Deutschen Support-Team erhalten möchtest gehe in #🎫│make-a-ticket und öffne durch einen Klick auf den :flag_de: Button ein Ticket.

[orchid siren]

of course

[worldly helm]

Great, what seems to be the issue?

[orchid siren]

i Created a ticket

[worldly helm]

ohh, okay!

[wispy cave]

Hello I was just wondering how I add permissions to see the tickets

[worldly helm]

Hey there!

[wispy cave]

thank you, how do i add a specific role to be a support person

[iron night]

Gave +1 Rep to @worldly helm (current: #96 - 8)

[worldly helm]

What do you mean?

You mean the support role?

[wispy cave]

is that a role thats automatically added?

[worldly helm]

Hey there! See above

[wispy cave]

ah i have it now, thank you

[iron night]

Gave +1 Rep to @worldly helm (current: #92 - 9)

[worldly helm]

Great to hear!

Feel free to ask me if you need anything else.

[honest blade]

hey guys im new with this bot, could you guys help me to set up something like this? i can't understand how to add multiple buttons, do i have to pay for this feature?

[humble sequoia]

Multipanels

For more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Panel -> Attached Panels

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[austere forge]

Hey there : )
see above

[honest blade]

oh so it's premium only

[austere forge]

you can do it without premium :)

[honest blade]

i'll try now tysm!!

thanks @austere forge

[iron night]

Gave +1 Rep to @austere forge (current: #16 - 377)

[honest blade]

ermm sorry for the ping but i dont rlly understand this😭

r u able to help me?

[austere forge]

put your panels in the MultiPanels option
Make sure you have created other panels beforehand to select them in this option

[honest blade]

its empty now, so i need to create the buttons before doing it?

[austere forge]

Make sure you have created other panels beforehand to select them in this option

and create panels

[honest blade]

how do i do that? is there a video tutorial? im kinda dumb

oh ill try thx!

[honest blade]

ok i did it, what now?

[austere forge]

sounds good
you can send the panel on your server with send buttons

[honest blade]

im trying to do smth like this but it doesnt work

[austere forge]

On your Dashboard > Panel configs > Buttons - Create ticket and edit Button text on each of your panels

[honest blade]

it lets me edit only one though

[austere forge]

Click on the name of your panel and select each of your panels to modify the buttons

[honest blade]

i finally made it thanks @austere forge

[iron night]

Gave +1 Rep to @austere forge (current: #16 - 380)

[honest blade]

do you know how to change the text "to create a ticket react with" ? thanks @austere forge

[iron night]

Gave +1 Rep to @austere forge (current: #14 - 381)

[austere forge]

Go to Dashboard > Panel configs > Panel - EDIT PANEL MESSAGE and edit embed editor

[honest blade]

thanks @austere forge u saved my server🙏

[iron night]

Gave +1 Rep to @austere forge (current: #14 - 382)

[austere forge]

You're welcome, glad I could help !

[clear oriole]

Bom dia

[humble sequoia]

Olá, adoraríamos ajudá-lo, mas se você não nos disser no que precisa de ajuda, não poderemos ajudá-lo :(

[clear oriole]

Estou com dificuldade para configurar Ticket Tool

ativei premium hoje

[humble sequoia]

1. Convidando o Ticket Tool

A primeira coisa que você precisa fazer é convidar o bot, o convite pode ser encontrado aqui.
Quando o bot estiver no seu servidor, iremos para o painel e criaremos o painel
Um painel é usado para definir as configurações de cada ticket e as pessoas reagem para criar um ticket.

2. Criando um painel

Para criar um painel, precisaremos ir até as configurações do painel no painel

1. Uma vez no painel, precisaremos clicar em Criar painel
2. Digite o nome do painel (preencha as configurações opcionais que você deseja)
3. Clique em Criar painel e você estará pronto para começar a configurar seu painel.

3. Enviando um painel

Depois de criar um painel no painel, você precisará enviá-lo para um canal usando enviar no painel
Selecione o canal em que você deseja criar seu painel e clique em enviar.
Para outras perguntas, consulte $help faq

Você está tendo problemas para enviar seu painel?

Use o comando $debug em um canal com o bot e certifique-se de que Ticket Tool tenha todas as permissões necessárias do Discord

[restive condor]

Aqui está um guía ^^

[clear oriole]

Dan essa configuração eu consegui

[restive condor]

Entendo, o que voce quer configurar exatamente?

[clear oriole]

queria um suporte para colocar ticket em determinada funcao

Gostaria de configurar o ticket para um canal e quando a pessoa entrasse no servidor e criasse o registro o ticket encaminhasse para o canal da pessoa que esta fazendo o recrutamento

exemplo

tenho 3 pessoas que esta na funcao de fazer o registro

quando a pessoa que entra coloca nome dessa pessoa ticket encaminha para canal desse gerente

[restive condor]

Entao, voce deseja tres opçoes de ticket e, dependendo de qual voce usar para abrir um ticket, o ticket ficará visível apenas para um dos tres gerentes?

[clear oriole]

isso

exemplo ticket de registro a pessoa abre ele faz preenchimento, quando coloca nome da pessoa que esta recrutando esse ticket vai para canal do gerente que ele colocou nome

[clear oriole]

@restive condor

[worldly helm]

Dont ping support please

[restive condor]

Nao seria possível ter configuraçoes diferentes por ticket dependendo do nome da pessoa inserida.

O que voce pode fazer é algo assim. Em que cada pessoa possui um painel (cada uma possui um botao) e assim voce pode escolher quem tem acesso a cada painel e para qual categoria vao os tickets criados:

[clear oriole]

como posso fazer isso ?

[restive condor]

Voce vai precisar um painel por botao. Voce pode combinar todos os painéis seguindo estas instruçoes

[humble sequoia]

Multipainéis

Para um uso mais conveniente de multipainéis, agora você pode combinar painéis no painel. Isso permitirá que você envie o multipanel diretamente do painel ou através do comando $panel ID.

Onde posso encontrar isso?

Você pode encontrar essa configuração no Dashboard -> Panel Configs -> Panel -> Attached Panels

Observação: se você estiver anexando todos os painéis a um painel chamado Português, não inclua Português na caixa do painel anexado (Se você fizer isso, criará uma duplicata)

Isso colocará todos os botões de todos os seus painéis em uma mensagem. A mensagem é a mensagem do painel no qual você está combinando esses painéis.

[clear oriole]

preciso criar 3 painel de registro ?

[restive condor]

Correto, um por pessoa/gerente

[clear oriole]

beleza

vou ver aqui

Como eu faço comque cada pessoa possui um painel (cada uma possui um botao) e assim voce pode escolher quem tem acesso a cada painel e para qual categoria vao os tickets criados:

?

[restive condor]

Painel de Controle > Panel Configs > General > Support Team Roles
Para escolher quem tem acceso a esse painel

Painel de Controle > Panel Configs > Category
Para escolher qual categoria vao os tickets criados

[rigid reef]

Can you change this text?

And can you change bot profile picture (i have premium)

[austere forge]

Hey there : )
This is not possible for both

[humble sequoia]

Ticket Tool Custom Avatar

As of now, you are not able to change Ticket Tool's profile picture, nonetheless, our Development Team is working on the release of white labels, this is your own custom bot!

For the time being, you can change the bot's nickname by right-clicking the bot in the user list on your server and clicking Change Nickname

$avatar

[drifting sable]

how do I change the argument variables

like how do I change the variables

like if I say

TicketPass #channel

then it should send:

{ticket.owner} Passed **{panel.name}**
Ticket: {ticket}

{ticket} being the channel name

[knotty basin]

having an issue where transcripts are not auto saving

have to manually save

[drifting sable]

also is it possible to make the response send to another channel

[restive condor]

Hey there! Arguments just copy what you put after the command usage. They can't be edited.

Though, from your example, it doesn't seem like you need any arguments. Just use those variables in the custom command's response.

No, it's sadly not possible to have responses be sent outside of the current channel

[drifting sable]

so the argument cant be a variable at the same time?

[restive condor]

Hey there! Automatic transcripts are a premium feature

[knotty basin]

I have premium

[restive condor]

Make sure Auto-transcripts are enabled for the correct panel in your Dashboard > Panel Configs > Transcripts

[restive condor]

Arguments just copy what's after the command.

So if you have {argument.1} in your custom command's response, and use $help this is a test.

The bot will reply with "this is a test"

[drifting sable]

I want my custom command to be

TicketPass {#Channel}

and output would be

{ticket.owner} Passed {panel.name}
Ticket: {argument.1}

{ticket.owner} and {panel.name} of the mentioned channel

[knotty basin]

it’s enabled

[restive condor]

You can't have custom commands be sent to another channel at the moment.

So you would have to send them in the same channel. I'm guessing the ticket channel?

[restive condor]

^^

[restive condor]

That server does not have an active premium subscription

[knotty basin]

hmm weird

[jagged wren]

Is there a way to log and edit text on "Logged Info"? I'd like to add a short summary of the solution.

*yes I have Premium

[restive condor]

Hey there! You can't edit those log message sadly.

You can edit your transcript message though, and include the summary there

You can add either the {close.reason} or {delete.reason} variables onto your transcript message, so once you use $close (reason) or $delete (reason) it will be displayed there

[jagged wren]

Perfect - thank you for the solution

[compact flare]

Is there a way I can make a custom command that deletes the current ticket?

[humble sequoia]

Custom Commands

Custom Commands are used to send a predefined response to your channels. Commands will only respond if the command itself is used, it will not function if you put the tag into a sentence.

To create commands, go to: Dashboard > Custom Commands > New. After creating and naming one, you can edit the command trigger and behaviors. Tap on the edit message button to edit the response of the command.

[worldly helm]

Hey there!
Look above.

[arctic canyon]

I have set up the creation of tickets in a category that is private, but tickets can be seen by all users. I would like the created tickets to be seen by no one except for admin.@everyone

[empty cypress]

Why did you try to ping everyone?

[jagged wren]

I got the transcripts set up, and closed ticket logging/visibility is solved. Is there a way to set up custom ticket names for users at the beginning of ticket creation? For instance, they still need to click on the type of video (as shown in the image), but then the ticket name can be edited? {Ticket: 🖥️ tree-breakdown-video vs Ticket: 🖥️ video-ticket-0002}

[restive condor]

You can manually rename tickets via the $rename command, if that's what you mean

[restive condor]

Hey there! Please double your Dashboard > Panel Configs > Permissions > Everyone Roles Permissions - Edit Opened > ``VIEW CHANEL

[placid cedar]

who knows how to change the prefix in ticket tool??

[clear oriole]

Boa tarde

fiz algumas alterações

porem os membros que vai criar formulario nao tem acesso

[humble sequoia]

Ticket Tool Custom Avatar

As of now, you are not able to change Ticket Tool's profile picture, nonetheless, our Development Team is working on the release of white labels, this is your own custom bot!

For the time being, you can change the bot's nickname by right-clicking the bot in the user list on your server and clicking Change Nickname

$avatar

[pseudo ravine]

That's not what they were looking for + They left the server

[humble sequoia]

How can I grant my team access to tickets?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to grant access to
4. Open the General options menu
5. Select your Support Team Roles
6. Save changes

[pseudo ravine]

@jade topaz This would be more suited for what you're looking for ^

[restive condor]

Boa tarde, os usuários devem ter acesso ao canal a partir do qual os tópicos (threads) são criados

[clear oriole]

ja resolvi

muito obrigado

[restive condor]

Perfeito. De nada

[jagged wren]

Is there a way in Discord to do this without including the admin from one type of support ticket panel? He would like to be included in one support ticket pannel [Main Channel Video] He has asked to be removed from the other type of support ticket [Clips Channel Video] to save his inbox.

[jade topaz]

You help

No English 🥲

Yes

[restive condor]

If they have administrator permissions enabled in their role settings, then no.

They have full control over the server (except for deleting it) and bypass any channel restrictions

[jagged wren]

Ok thank you for all your help Dan

[iron night]

Gave +1 Rep to @restive condor (current: #3 - 956)

[jade topaz]

@restive condor

[restive condor]

You were answered minutes ago.
Please stop pinging staff and spamming this channel.

Does this not work? #🆘│community-support message

I can't join your stream right now.

Are you testing this with a brand new ticket?

Existing tickets won't have their permissions automatically updated

That's correct. Now create a new ticket in your Discord server

And they should be added to that and future tickets

Using the "Create Ticket" button

[spiral tiger]

Is the dashboard really buggy for everyone

[restive condor]

Have you published your panel at all?

[restive condor]

Hey there! No, what seems to be the problem?

[spiral tiger]

Nevermind, just closed and opened chrome must have been a client side error

thanks

[restive condor]

No problem

[honest blade]

Is it possible to choose the category where i want the ticket to be created in?
It creates a new channel (example: ticket#0001) when someone creates a ticket but, for me, it puts it on the top

[worldly helm]

Hey there! Look below

[honest blade]

tysm! i have another problem: when someone opens a ticket, i don't see mods and other roles inside that channel. Can you help me?

thanks @worldly helm

[iron night]

Gave +1 Rep to @worldly helm (current: #86 - 10)

[worldly helm]

What do you mean you dont see them?

[pale sandal]

Can i do the automatic close from the ticket set without premium?

[restive condor]

Hey there! Unfortunately, no.
Auromations are a premium feature

[pale sandal]

Oh ok. Thank you for the quick response☺️

[iron night]

Gave +1 Rep to @restive condor (current: #3 - 957)

[honest blade]

yes, i don't see my mods and other staff in the ticket

do you know how i can add them?

[worldly helm]

uhm wait

Could you maybe provide a screenshot of where you dont see them?

[grizzled sun]

i think this chat receives more attention than premium support :D yay?

so, Is it possible to categorise tickets by their current status / step
besides just open or closed

[honest blade]

this is a ticket someone created, but i don't see my staff members there

they can't view the channel

[worldly helm]

Have you set up the Support Team roles correctly?

if so, go to Menu->Permission->Support Team Permission And enable, view channel

[honest blade]

u mean in general?

[worldly helm]

Yes, click on Support Team roles and than click your Staff Support Team

After that, click on save

[grizzled sun]

[worldly helm]

Do you have any Question related to the Ticket Tool bot?

[grizzled sun]

yes...?

[worldly helm]

How do you want to "categorise" them?

I am sorry, but i dont have much experience with the Premium Version, only the normal one....., for that you have to wait for the Support team

[restive condor]

Hey there! You can have tickets moved to a different category once claimed as well.

So once a staff member claims a ticket, you can have it automatically moved to an ''in-progress'' category

[grizzled sun]

can I subcategorise that 'in progress' stage?

[restive condor]

Not automatically unfortunately. You would need to manually move tickets between categories at that point

[grizzled sun]

I understand -- thank you

[honest blade]

i did this too, but they still aren't able to view it

this is what i see

[worldly helm]

What is the "Support Team's " role?

The name

[worldly helm]

Update the panel

[honest blade]

i just did but still doesn't show

[worldly helm]

do /debug and show me what is says, also show me the permissions for the Support Team on the dashboard please

[honest blade]

ok i tested it again by opening a new ticket and now it works, apparently it doesn't update the old one i had before the panel update but it's ok!
thanks @worldly helm

[iron night]

Gave +1 Rep to @worldly helm (current: #82 - 11)

[worldly helm]

ohh yeah, it doesn't. I thought you opened a new one!
Glad to Help!

[honest blade]

is it possible to send a message automatically once someone opens a ticket?

[grizzled sun]

Im confused as to why the claim button wont show up

[humble sequoia]

Claiming Options

Claiming allows you to change the ticket name, category and permissions. To use it you have to enable it first on your Dashboard > Panel Configs > Claiming

Note: This is a premium feature

[pseudo ravine]

Hey there. Do you have premium?

[honest blade]

i don't, do i need it for that?

[pseudo ravine]

For a separate message yes, however you can edit the Ticket Message without premium. Just note that there's a limit of 250 characters

[honest blade]

and how do i do that?

[humble sequoia]

Ticket Message

The Ticket Message is the first message sent by the bot on a new ticket. To customize it head over to your Dashboard ➞ Panel Configs ➞ Ticket ➞ Edit Ticket Message

[vital steppe]

How to I check my chat logs

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[worldly helm]

Update the panel

[grizzled sun]

you mean delete the panel and resend it ?

[worldly helm]

You can do that aswell lmao

[honest blade]

thanks @pseudo ravine

[iron night]

Gave +1 Rep to @pseudo ravine (current: #8 - 562)

[honest blade]

is it possible to change the green vertical line color?

or do i need premium?

[pseudo ravine]

You need premium for that

[pseudo ravine]

You're welcome, glad I could help!

[spring beacon]

any command i put in is coming up with “this application did not respond”

[restive condor]

Hey there! Could you run /debug please

[restive condor]

Ticket Tool is missing the SEND MESSAGES permission for that channel

[spring beacon]

alright thanks

[iron night]

Gave +1 Rep to @restive condor (current: #3 - 960)

[spring beacon]

how do i change the emoji to create a ticket

[restive condor]

Dashboard > Panel Configs > Buttons > Create Ticket Button

[spring beacon]

thanks

[iron night]

Gave +1 Rep to @restive condor (current: #3 - 961)

[humble pike]

when i close a ticket, how do i have it go to a specific category? used to have it but now its not doing it

[humble sequoia]

━━ Nimz's inquiry has been moved to a ticket ━━

[grizzled sun]

what do you mean by update the panel then

this is the ticket message embed
option to show button is on
new tickets dont have the button

[restive condor]

Make sure you have Enabled Ticket Claiming (and for the correct panel(s))

In your Dashboard > Panel Configs > Claiming

If you're still having issues after that, please #🎫│make-a-ticket for us to assist!

[grizzled sun]

that was it bro, tysm

thanks @restive condor

[iron night]

Gave +1 Rep to @restive condor (current: #3 - 963)

[bleak badger]

This Might be a stupid question right but how do you change the color without premium?

Actually I just bought premium how do i change the color tho?

nvm i found out

[honest blade]

Mine is a server where people create lots of tickets. Is there a way to automatically close them after 24h of no response?

And is there a way to reset the ticket number?

[quiet owl]

How do I set up closing tickets? I have my role added under "Support Team Roles" and I believe I have everything relevant selected under Permissions > Support Opened and Permissions > Support closed. Looking for some guidance here