🆘│community-support

[terse gate]

sorry im back

how do i make it where a ticket has to be opened to get access to the rest of the dc?

?

help?

[dusky linden]

How to be whitelisted?
I can't mint NFT

[jade topaz]

Wrong server

[keen patio]

ticket tool doesn’t ping the owner of the ticket? help

[jade topaz]

How to make it so two panels are in the same message in a drop down

nvm solved

[jade topaz]

How do we fix this
I am changing a lot with ticket tool etc. But the issuse is now, IF you claim ( don't do it now) You can not use your max or paypal cmd. It's not working.

So we cant use commands when we claim ticket

[jade topaz]

@restive condor

[grim urchin]

Assalam Alaikum sir I have applied for the ambassador program sir how much time will it take and what is the procedure next and when is the NFT claim being made and what is the date of NFT claim? To be

[jade topaz]

Wrong server

[grim urchin]

Who server my help

[jade topaz]

We don't know

[restive condor]

Hey there! So custom commands cannot be used by anyone once a ticket is claimed?

[restive condor]

Hey there! Use the {user} variable in your ticket message

[humble sequoia]

Ticket Message

The Ticket Message is the first message sent by the bot on a new ticket. To customize it head over to your Dashboard ➞ Panel Configs ➞ Ticket ➞ Edit Ticket Message

[hexed chasm]

Anyone else seeing this?

[austere forge]

Hey there : )
We are aware of this issue.

The pertinent teams have been notified. Thank you :D

[iron night]

Gave +1 Rep to @hexed chasm (current: #321 - 1)

[hexed chasm]

👌

[hexed chasm]

Can we get a status info for this issue?

#📣│bot-news

[austere forge]

We'll let you know when the problem is fixed

[austere forge]

fixed 😃

[hexed chasm]

👌 ty

[jade topaz]

Yes

[restive condor]

Can I get your server name or ID?

[jade topaz]

Why do u need that sir?

[restive condor]

So I can check your Dashboard setup

[jade topaz]

1249960929815167016
The exchnagers

[restive condor]

And which panel are you having issues with?

[jade topaz]

I dont know my friend have it didnt tell

[restive condor]

Please confirm with your friend as right now you don't have any custom commands made

[jade topaz]

But All i know is when some one claims ticket he cant use custom commands

[restive condor]

You don't have any custom commands

Other than that one, which is empty (no response or trigger)

[jade topaz]

We Got custom bot that sends command but we cant use it in the claimd tickets

[restive condor]

That's more of an issue with your custom bot, your Ticket Tool setup is correct

[grave granite]

Hey guys is there any way to transfer the ownership of the server config from my Discord account to another? Both of us are server admins for the server in discussion

[humble sequoia]

Config Backup & Restore (Server Owner Only)

The Backup and Restore feature allows you to transfer your panels, tags, and all settings to a new server, even if the server the settings were created has been deleted! You will want to copy the whole key.

First, go to your server's Dashboard ➞ then Server Configs ➞ under Config Backup & Restore (Server Owner Only) click on Old version can be found here and generate a new backup key by pressing the green button. Now, a key should be generated in the box above. You may need to refresh the page to see this.
Once you have your backup key, navigate to the same page on the new server. Copy the key on the Restore from backup key field.
Now you can choose what you want to copy. Finally, press the green Restore Configs button.

IMPORTANT NOTE

- We suggest you keep this backup key somewhere safe, in case your server is deleted so you are able to recover your panel's settings.
- This feature is only usable by the server's owner

$backup

[grave granite]

I do not want to transfer it to a new server. I just want a new admin to take ownership of the ticket tool dashboard for that server

[restive condor]

Hey there! It's not possible to transfer ownership of the Dashboard, as it's linked to the server's ownership

[grave granite]

I am not the server owner but I had setup the dashboard. Is there anyway the server owner can access it too?

[restive condor]

The server owner already has access to it by default

[grave granite]

So if they went to tickettool and accessed the dashboard they should see the server there already?

[restive condor]

Correct

[regal goblet]

Hey all, cant access to website right now and need some quick info, is it possible to automatically unclaim a ticket after certain amount of time with the automation tools?

[neat sphinx]

Please help I cant use emoljs

[restive condor]

Hey there! That's currently not possible sadly

Feel free to suggest this in #1019685143046279208 though

[restive condor]

Hey there! What seems to be the problem?

[restive condor]

Use the <:emojiname:emojiID> format for custom emojis

The easiest way to get this is using the $id command in your server

$id

[humble sequoia]

<:smil:936485535403356221>

[neat sphinx]

Ty

Thanks @restive condor

[iron night]

Gave +1 Rep to @restive condor (current: #4 - 876)

[jade topaz]

Hello , Just curious to know that What if someone create 10k th ticket on my server ?

Is there any limit to 9999 without premium?
Any solution?

[austere forge]

Hey there : )

The counter will continue to run

[jade topaz]

Hello

Any way to reset count ? 😄

[austere forge]

sure, go to Dashboard > Panel configs > set count on top

[jade topaz]

Ok thank you

Thanks @austere forge

[iron night]

Gave +1 Rep to @austere forge (current: #16 - 322)

[austere forge]

You're welcome, glad I could help !

[jade topaz]

Btw didn't it told me to ping before?

Or I read it wrong ? 😄

[dire carbon]

hey

[austere forge]

all good

don't worries ;D

[austere forge]

Hey there : )
Do you need help with Ticket tool ?

[tawdry crystal]

while trying to delete a custom command ( everything is set to the origanl settings) this pops up, any idea on why?

[austere forge]

Hey there : )
It's just a security measure to prevent you from accidentally deleting all your custom commands

If you'd like to delete your last/only command, please create another customs commands first before deleting the previous one

[tawdry crystal]

alr!

what if i no longer need/want a custom command, since it seems to require i have one now

[jade topaz]

how do i give roles permision to see tickets

[humble sequoia]

How can I grant my team access to tickets?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to grant access to
4. Open the General options menu
5. Select your Support Team Roles
6. Save changes

[jade topaz]

danke

[pseudo ravine]

[austere forge]

Unfortunately, you need to have at least one custom command to avoid this error.

The only way is to create a custom command, but without adding anything to it

[tawdry crystal]

ahh, alrighty, ty!

[austere forge]

You're welcome, glad I could help !

[rigid osprey]

I need help

I have a problem

[humble sequoia]

Hello, we would love to help you, but if you don't tell us what you need help with we can't help you :(

[rigid osprey]

I can't create a ticket also

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[viscid geode]

Good afternoon, I want to translate those messages that I mark in red, both the buttons and the embed message, how can I translate it or edit the message

[restive condor]

Hey there! To edit the buttons, Dashboard > Panel Configs > Buttons

To edit that embed message, you need a premium subscription

[austere oxide]

Hello 👋
I am trying to get some information from some bots that I use in my server and I have some questions

1. Does this bot has a payd version?
2. What does the payd do?
3. Does it send a notification when the bot is set to the payd version?
4. Where can you see that message, dashboard or discord
5. Is there any way to customize that message?
6. How much is the payd version?
   Please reply to the message if you answer

[restive condor]

Hey there!

Yes, Ticket Tool has a premium version which costs $6 per month or $66 per year

Depends on how you purchase premium, it will only send a message if you subscribe via Discord and have system messages enabled - which is not customisable.

See below for info on the premium features

[humble sequoia]

<:premium:662032717906444329> Premium Perks

Faster Premium Bot
Automatic Transcripts
Full Customization
Direct Messages
Ticket Automation
Thread Style Ticketing
Premium Support
Scheduled Panel Availability
Integrations
Claiming
Advanced Ticket Statistics

You can purchase premium here:

https://tickettool.xyz/premium

Price

$6 - Monthly
$66 - Yearly (Open a billing ticket in #🎫│make-a-ticket to receive additional information on this matter)

[iron burrow]

is there any way to get ticket transcripts of one that was closed before being able to click the button in the ticket?

[signal lagoon]

I deleted my server with Ticket Tool. Will my subscrtion end once the current month is up?

[rain grotto]

Dear Team

I'm currently investigating the possibilities of automating the creation of private ticket channels for new members joining our Discord server. I've heard that some bots have a function that allows them to automatically create private channels when a member joins the server.

Can you confirm whether our current bot supports this feature? If not, could you recommend any bots or methods that would allow us to implement this feature effectively?

[restive condor]

Hey there! This is not possible with just Ticket Tool, but you could use an external bot to trigger a ticket with Ticket Tool upon server join

Creating automatic tickets upon joining a server for verification

Any bot that has some sort of Welcome plugin will work here (MEE6, Dyno, Sapphire...etc)

1. That bot will need to send the $new or $ticket commands with the user's ID in order to start a ticket as the welcome message (preferably in a private Chanel). Eg. $new 1234567890123456789

2. Command Style Tickets must be enabled

3. You must add that bot's ID as a bot Ticket Tool will react to under your Dashboard > Server Configs > Bot section.
Otherwise Ticket Tool will not react to the command and a ticket will not be created

4. [Optional] If you'd like to include a reason in the command usage, feel free to do so after the user ID. Eg. $new 1234567890123456789 Test reason
This reason can then be shown wherever you'd like the Ticket Message with the {create.reason} variable

⚠️ Please make sure to ammend the $new or $ticket commmands' prefix if you have changed your prefix from default. So if your prefix is -, then what you're looking for Sapphire to use is -new or -ticket

[restive condor]

Hey there! It should, but sadly, from personal experience, it hasn't.

Check your User Settings > Subscriptions > Premium Apps and see if you can cancel it from there

[humble sequoia]

<:TicketToolOffline:1018980643092312155> Cancel your subscription

We're sorry to see you go!

To cancel your Ticket Tool Premium Subscription, just head over to your User Settings in Discord, then Subscriptions. Look for Premium Apps and click on Manage Subscriptions. There you can cancel your subscription at the end of your billing cycle.

User Settings > Subscriptions > Premium Apps > Manage Subscriptions > Cancel

[restive condor]

Hey there! You mean after it was deleted?

[iron burrow]

if closing a ticket deletes it, then yes

[restive condor]

Closing a ticket does not delete them. Are you server staff or just a normal user?

[iron burrow]

normal user

[restive condor]

Then you would need to request a transcript from server staff, as once a ticket is closed you are removed from it

[signal lagoon]

I don't see an option to cancel it. Does that mean it will automatically cancel?

[tranquil mortar]

how do i make a ticket?

[restive condor]

Probably not, if you're willing to find out then you can see if it renews, but the quickest option would be to open a Discord Biling ticket as it's them who handle these payments https://dis.gd/billing

[restive condor]

Hey there! Are you referring to setting up Ticket Tool?

[signal lagoon]

Okay thank you!

[iron night]

Gave +1 Rep to @restive condor (current: #4 - 877)

[tranquil mortar]

yes !

[stark rune]

1. Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

2. Create a Panel

To create a panel we are going to need to head over to the panel configs on the dashboard.
Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and your ready to get started with configuring your panel.
An example of a creating a panel is shown below.

3. Send the Panel to a Channel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard.
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq.
An example of a sending a panel is shown below.

Having a Problem Sending the Panel?
Do $debug in a channel with Ticket Tool and make sure it has all the necessary Discord permissions.

[restive condor]

There you go ^^

Let me know if you have any questions 🙏

[tranquil mortar]

okay, thank u !

[regal wedge]

I want a solution to this problem for me

[humble sequoia]

Reaper's issue has been solved in another channel.

3zm's issue has been solved in another channel.

[limpid kayak]

Is there a way to set the max amount of tickets per day a user can make?

[jade topaz]

How do I invite the premium bot

[humble sequoia]

Inviting and Enabling Premium Bot

The first thing you will need to do is invite the premium bot, an invite can be found here

Once the bot is in your server we will head to the dashboard and manage your server. When you are managing your server, you want to head into "Server Configs" then click the drop down menu under "Select the bot you would like to use on this server" then click "Ticket Tool#6207" and then save.

[restive condor]

^^

[jade topaz]

ty again

thanks @restive condor

[restive condor]

Hey there! It's currently not possible to limit timewise.

You can restrict to one opened ticket at a time but not limit it to one every 24h

[iron night]

Gave +1 Rep to @restive condor (current: #4 - 880)

[jade topaz]

lol

[limpid kayak]

okay

[limpid kayak]

another "stupid" question:

what exactly is a panel

are these each a panel?

[restive condor]

Correct, each of those are a panel

[limpid kayak]

what if i want to create multiple of these with different options?

[restive condor]

You would need to create one panel per option, and then make a dropdown. See the instructions below on how to do so

[humble sequoia]

<:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706> Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on

First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

• Panel doesn't send? Make sure you have a valid emoji selected
• Option doesn't show up? Check if two options have the same panel in the DropDown Editor

$dropdown

[restive condor]

Let me know if you have any questions 🙏

[limpid kayak]

yes but what if i want to create 2 bot messages but with different dropdowns,
lets say 3 options each, should i then create 6 panels

[restive condor]

That's right

And add three options in each dropdown

[limpid kayak]

where do i select the dropdowns,
its confusing because I have to choose one panel but then create a dropdown but not with another panel & when do you send it

very confusing to me tbh

[restive condor]

If you'd like three options in your dropdown, you will need 3 different panels.

Then go into any of the panels and into the Dropdown Style section.

You must have one ''item'' per panel in your dropdown.

Use the button to add items (aka, dropdown options)

For three panels, it should look something like this:

[limpid kayak]

thanks but i do it with any of those 3 or all of them

[iron night]

Gave +1 Rep to @restive condor (current: #4 - 881)

[restive condor]

If you want two separate dropdowns, then do the first 3 and then go into any of the other 3 panels and repeat the same process with those three panels

[limpid kayak]

alright

you know why im saying confusing right

cause you have to go into any of the option and later you don't know where you set it up etc

[restive condor]

It can be a bit confusing yes, but you can re-name your panels on the Dashboard so you know which has the dropdown

[limpid kayak]

okay thank you dan

[cobalt rose]

yo i wanna make the tickets appear down, how do i make that

[humble sequoia]

<:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706> Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on

First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

• Panel doesn't send? Make sure you have a valid emoji selected
• Option doesn't show up? Check if two options have the same panel in the DropDown Editor

$dropdown

[steel basalt]

Check out

[cobalt rose]

no like

the tickets are up in the channels i want it to be down

[steel basalt]

Oh, it should do that automatically, what’s the problem with yours?

I see. Could you show me what yours does exactly, please?

[cobalt rose]

do we need to hop onv c or

Basiclly when someone makes a ticket the channel is created on top of all channels , i want it to be below

[steel basalt]

I’d rather not hop onto a VC

[steel basalt]

I see. Do you have any sort of screenshot to share with me?

[cobalt rose]

i fixed it by making a new category and setting the channel making into that category

nevermind its just only one option

[cobalt rose]

found out how to fix it

[silver kite]

i need help

[humble sequoia]

Hello, we would love to help you, but if you don't tell us what you need help with we can't help you :(

[robust hearth]

السلام عليكم

[jade topaz]

Kakabalik ko lang after ilang months na di nakalaros tas biglang na FiniAC ban ako.

pano po ito

[thick halo]

@humble sequoia I can’t do my hand cam because I have only 1device

[glass ruin]

.

[jade topaz]

Wrong server

[limber grail]

Hi

Support?.

im Arabic

I want to know the commands for a ticket e.g. change ticket name, delete ticket, etc

@steel basalt

@limpid kayak

[ionic path]

Hi there! Please don’t mention random people for help, someone would help you eventually. Follow the message below.

[humble sequoia]

فريق الدعم الفني العربي

عميلنا العزيز ان كنت تبحث عن مساعدة يرجى فتح تكت خاص بفريق الدعم الفني العربي
اذهب الى#🎫│make-a-ticket
ثم قم بلضغط على الايموجي الاتي (🇯🇴)

[night scarab]

I don't know what happened, I'm new to working with these bots and I don't know what to do with this problem...

[jade topaz]

You are on the wrong Discord

This is the Tickets bot you are using, not TicketTool.

[limber grail]

Okay, thanks for your help 🤍.

[iron night]

Gave +1 Rep to @ionic path (current: #46 - 44)

[restive tulip]

One message removed from a suspended account.

One message removed from a suspended account.

[dim flume]

guys

how to create ticket

i cant select server

[limber grail]

ارحب

https://discord.com/channels/509192800865353738/571706435449257997

رح التكت واستفسر

[limpid kayak]

https://tenor.com/view/gtfo-gtfoh-get-the-fuck-out-gif-15351490

[sweet pivot]

How to setup the ticket bot? Like make it so when i make a ticket they get sent into a private channel to make a complaint etc

[wind quarry]

i want to know too

[jade topaz]

@sweet pivot @wind quarry https://docs.tickettool.xyz/general/setup

[sweet python]

i have a problem

because when i try to connect to the ase server it says id not gültig or not correct

[jade topaz]

Wrong server

No one here can help you with your problem

[haughty path]

How to get transcript

[dense saffron]

How do I change the color of this?

[shut depot]

where is this now

[rain grotto]

Dear Support Team,

I am currently utilizing your bot for managing tickets on our Discord server and I have a question regarding the system's capacity.

Could you please let me know the maximum number of tickets that our server can support simultaneously? Understanding this limitation is crucial for planning and managing our server activities effectively.

[steel basalt]

Here

So Discord’s limit of channels per server is set to 500.

Any channels that you have impact that capacity, meaning your total capacity would be (500 - all of your pre-existing channels = your capacity for tickets)

[jade topaz]

Where can this be changed?

[jade topaz]

Dashboard

Menu > Panel > Edit Panel Message

https://i.imgur.com/a7IIKhK.png

[native badge]

I did this

but its still the old one

How can i refresh it or something

[jade topaz]

https://i.imgur.com/IwGYBWY.png

Delete it "Send" it again

[native badge]

That worked

Thank you for the quick support

thanks @jade topaz

[iron night]

Gave +1 Rep to @sullen scaffold (current: #157 - 3)

[jade topaz]

Sure no problem

[pine cypress]

hi

every time i claim the ticket its not enable

why

?

[austere forge]

Hey there : )
This is a premium feature

[pine cypress]

i have to pay?

[austere forge]

yep

[pine cypress]

thanks

[iron night]

Gave +1 Rep to @austere forge (current: #16 - 325)

[austere forge]

You're welcome, glad I could help !

[grim urchin]

I'm applying for ambassador program after 1 month pending please confirm request

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[grim urchin]

Please send me drict ticket help support

[austere forge]

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

[grim urchin]

Send set-up support ticket

[jade topaz]

are you trolling?

[humble sequoia]

Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

Create a Panel

To create a panel we are going to need to head over to the Panel Configs Tab on the Dashboard.

Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and you are ready to get started with configuring your panel.
An example of a creating a panel is shown below.

Send the Panel to a Channel

Once the panel has been created, use the blue Send button and select the channel you want the panel to be sent to.

The Panel wasn't send

Use the </debug:ID> command to diagnose possible permission issues with the bot.

[steel basalt]

Check out

[crude thicket]

is there a way to mass delete closed tickets?

[austere forge]

Hey there : )
you can use/purge

Only server owner to use

[crude thicket]

its to delete all tickets?

[austere forge]

yes

[crude thicket]

is there a way to delete specific amount of ticket?

[austere forge]

Sadly no
this command deletes all open / closed tickets (you can choose)

[crude thicket]

alrr thankss

[austere forge]

You're welcome, glad I could help !

[true hedge]

Is there a reason I can’t check older tickets?

They’re like older than five months

[restive condor]

Hey there! You mean the transcripts?

[true hedge]

Hello! And yes

[restive condor]

Does that transcript have the "Direct Link" button like new transcripts do?

Or is it one of the older ones

[true hedge]

Older ones

When I click the direct link on the older ones it says it’s an empty page

[restive condor]

Then sadly, the only way to access those is by downloading the HTML file.

As transcripts links now expire after a few days, and old transcripts without the button, can't generate a new one

[true hedge]

We tried. It only displays this

[restive condor]

Might not display properly on Iphone.

Try using another device or downloading a HTML file viewer

[true hedge]

now or not

I’ll try on computer later

[restive condor]

Not*

[true hedge]

I’ll get back a bit later with the results

[restive condor]

Auto correct; sorry 😅

[true hedge]

Thank you for your help

[restive condor]

Alrighty

[grizzled summit]

https://tenor.com/view/bear-hello-gif-15520803452060354187

[tough geyser]

Is it possible to setup a custom command to run a specific command? aka if I setup a custom command (/support) is it possible to have it run the /panel command?

[austere forge]

Hey there : )

unfortunately no

[deft geode]

How to switch between Servers?

[austere forge]

Hey there

what do you mean

[deft geode]

i want to switch between Servers so i can manage different panels in each Server

[humble sequoia]

https://tickettool.xyz/manage-servers

[austere forge]

You can switch between servers here

[deft geode]

oh thanks

[quiet sundial]

@austere forge please can u check my billing ticket #1258509459966132276

Sry for the mention

[austere forge]

Hey there : )
Your ticket will be checked by Billing Team.

[quiet sundial]

[serene snow]

Hi! I don't know if I can type here, so sorry if I'm not supposed to- I was just wondering if it was possible to not have admin in a server, but maybe mod or some other role and still be able to see the tickets that are created by others. If so, how can I give permission to those people so they can see it?

[humble sequoia]

How can I grant my team access to tickets?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to grant access to
4. Open the General options menu
5. Select your Support Team Roles
6. Save changes

[austere forge]

Hey there : )

see above

[serene snow]

Thank you SO much!

Omg wait im so sorry again 😭 but how can you change the amount of times that someone can open a ticket per panel?

[austere forge]

don't worries ^^

Go to Dashboard > Panel configs > Limits - Open tickets each user

[jade topaz]

I gave ticket tool permission and in the dashboard it says it doesn't have permissions

Tho it have but when it get sent it says

Failed: Invalid Form Body components[0].components[2].emoji.name[BUTTON_COMPONENT_INVALID_EMOJI]: Invalid emoji

Any help?

[restive condor]

Hey there! You seem to have an invalid emoji. Could I get your server name or ID, so I can take a look?

[jade topaz]

Sure

1249838135492345898

[restive condor]

And which panel is this for?

[jade topaz]

I have multiply ones

The "general appeals" is the one I attached the other panels in

[restive canopy]

how can i start the bot

[jade topaz]

What shall I do

[restive condor]

Dashboard > Panel Configs > Buttons > Create Ticket Button - Make sure to select the emoji using the emoji picker on the Dashboard

For Panel 3 | Issues

[restive condor]

Hey there! See below

[stark rune]

1. Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

2. Create a Panel

To create a panel we are going to need to head over to the panel configs on the dashboard.
Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and your ready to get started with configuring your panel.
An example of a creating a panel is shown below.

3. Send the Panel to a Channel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard.
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq.
An example of a sending a panel is shown below.

Having a Problem Sending the Panel?
Do $debug in a channel with Ticket Tool and make sure it has all the necessary Discord permissions.

[restive condor]

Let me know if you have any questions 🙏

[crisp sierra]

I accidentally deleted the embed link of the ticket bot, updating it does not resend the embed link so is there any way for me to put it back without having to send another panel?

[dim flume]

why i cant select server

how

[steel basalt]

No, unfortunately if you deleted it you will need to re-send the panel.

[wanton glen]

If I buy premium, does the dashboard show all the credit card information or does it hide it?

[velvet field]

Bro why ticket tool say this

Failed to send: Access Denied (Ticket Tool doesn't have permission to view or send into this channel

I Give all permission and no work

Somebody can help me pls?

[jade topaz]

Because, like the error says, it doesnt have write or view permissions on that channel

Check if the bot can access said channel

[velvet field]

I already gave him all the permits but he gives me the same thing.

[velvet field]

Ok let See

[wise brook]

in the new ui i cant find panel channel i want to set him to do it in one channel

[hasty flicker]

Anyone else having issues getting premium? I had it, but seems to of expired, and the dashboard won't let me renew.

[wise brook]

anddd ive looked in every like setting

wait nvm im dumb its in the send thing

[slender minnow]

Hello 👋
Can you please open a ticket so that I can take a look.

[slender minnow]

just so you know, you can also run $panel to send the panel in the channel.

[humble sequoia]

━━ Aurah's inquiry has been moved to a ticket ━━

[velvet field]

Him here

[still sundial]

@vast plank

Go to the server you want to manage, then go to 'panel configs' > transcripts

[vast plank]

But the server is not mine. I opened a ticket on another person's server and unintentionally closed it.

[still sundial]

Oh then, you will have to create a new ticket or just ask the ticket checker's to check transcripts.

[vast plank]

I can't see it myself.

[still sundial]

we cant do anything about that, you will have to go to support to the server you are in

[vast plank]

OK thank you

[wise brook]

thank you

[iron night]

Gave +1 Rep to @slender minnow (current: #11 - 404)

[wise brook]

how do i make it so only my staff team when iget it can delete tickets?

[slender minnow]

if their roles are added as support team roles then make the button and the command support team only

[wise brook]

ohhhh okay thanks once more

[velvet field]

Look i Give all access Is no work

Can you help me

[still sundial]

i said go on discord > roles > tickettool > permissions > scroll down till u see admin

[velvet field]

Look

Idk what happened i have 2 ticket one premium and one normal

[still sundial]

#🎫│make-a-ticket

[gilded verge]

no need ^^

[velvet field]

And carl bot too

[gilded verge]

on this channel where you want to send the panel, run /debug command, after that, let me know if done

[still sundial]

im not on pc rn so i cant access the dashboard

[velvet field]

Okey can u go?

U Nd the admin?

[still sundial]

do what @gilded verge said

[velvet field]

I send u the group in you msj

I Give the admin for help me

Pls

[gilded verge]

I tried to help you here.

[velvet field]

Oh sorry How do I do it?

[gilded verge]

it's okay, just let me know when you run this /debug command on your ticket channel ^^

[velvet field]

Can you help me? Can u guve u the admin

For help me?

[gilded verge]

i don't accept any permissions for helping, so please go to your server -> ticket channel -> use /debug

[velvet field]

Am I going to a ticket tool?

[gilded verge]

you need to use this command in your own server

[velvet field]

/debug this?

[gilded verge]

yup

[velvet field]

Okey letme try im coming back

Dm idk

[gilded verge]

you used this command already?

[robust elbow]

having same issue rn

[gilded verge]

any errors? you can renew premium via discord Store button in TT bot

[jade topaz]

same issue

[restive condor]

Hey there!

If your premium expired you most likely have a bot error

Please invite the white bot first

[jade topaz]

will do

[grim hill]

How do I add custom tickets like this?

[restive condor]

Hey there! That's a dropdown menu. See below how to make one

[humble sequoia]

<:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706> Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on

First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

• Panel doesn't send? Make sure you have a valid emoji selected
• Option doesn't show up? Check if two options have the same panel in the DropDown Editor

$dropdown

[restive condor]

Let me know if you have any questions 🙏

[grim hill]

If this page on the website?

[restive condor]

Correct

[hollow shuttle]

Every time I try to repurchase premium bot it just takes me back to my server

[austere forge]

Hey there : )

You need to click on Manage server on the server you want to premium

[hollow shuttle]

It just keeps taking me back to this

I have had premium for months

Not sure why it stopped

[idle flint]

looks like your subscription ended. use /botswitcher and set the white bot to active. Once you go back to the dashboard, use the sync server button in your screenshot and it should get rid of the error. Then you should be able to re-purchase premium 🙂

[hollow shuttle]

Bot switching gives me application error

I’ll try it when I land from my computer

[idle flint]

All good, the gold bot is the current active bot in your server, so ensure it is the one responding to the botswitcher command. If all else fails (last resort) you can kick the gold bot to resolve the issue and then re-add it once you have purchased premium again 🙂

[austere forge]

Hey there : )
What seems to be the problem?

[dusty flame]

yo, im having an issue where when i open a ticket. its visible to normal members of the server too. havent been able to troubleshoot this

no help here. what would it be?

[austere forge]

Hey there : )

Go to Dashboard > Panel configs > Permissions - Everyone Role Permissions Edit opened > View Channel

[dusty flame]

hei hei 🙂 trying this now, thank youuu

[austere forge]

You must verify it with your email address, check your email

[dusty flame]

heii,,, i have this...for both everyone open / everyone closed .

so the way im checking that the ticket is open to all is that i view as /role ( lowest in server ( and still see the ticket

@austere forge what else can i check? + what info can i provide to understand my situation better?

[austere forge]

Be sure to check this on all your existing panels.

Changes are only made for new tickets

Does this role allow you to view tickets?

[dusty flame]

if i understood correct, then no this role is not in the support team roles to view tickets. maybe i just need to start from the beginning haha

[austere forge]

you must verify your email, associated with your Discord account

[dusty flame]

ok removed bot from server. will add again and make new panel

giving these perms

ok done. moving on

adding the bot to server in first place, any actions needed here?

[austere forge]

I'll create a ticket with you so we can fix the problem : )

[dusty flame]

okii thank youuu

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[hoary mica]

why does the channel from the ticket remain after deleting it?

[austere forge]

Hey there : )

Go to Dashboard > Server configs - Server Storage Options, disable this

[lunar cipher]

When I press anyone, it doesn't say which person they pressed

Please someone help me

Help

Help

[austere forge]

Hey there : )

what do you mean

[lunar cipher]

That I can't know which person chose to help

[jagged zodiac]

partner

@austere forge

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[austere forge]

I don't really understand what you mean..

[lunar cipher]

If you spoke Portuguese

[humble sequoia]

Equipa de Apoio Portuguesa

Se você está procurando ajuda, abra um ticket para entrar em contato com a equipe de suporte em português. Vá para #🎫│make-a-ticket e pressione o botão :flag_br:.

[placid merlin]

What do I have to do to fix this? My members are also getting this message but tickets open up for them

[austere forge]

Ticket tool missing permissions on Ticket category

You need to add View channel

[velvet field]

Why say this

Somebody can help me pls

[austere forge]

Hey there : )
Can i get your server id pls

[velvet field]

Okey

[placid merlin]

Where?

[austere forge]

Right click on category > edit category > permissions - Ticket tool - View channel

[velvet field]

Okey thx lets see

[austere forge]

not for u
do you know how to find your server id ?

you can use $id

like this :

$id

[humble sequoia]

Server id - 509192800865353738

Server id - 509192800865353738

[velvet field]

Idk Where Is

[placid merlin]

It wont let me

[velvet field]

509192800865353738 Is my id?

What i need to due

[placid merlin]

you gotta do $ id but with no space they said

[velvet field]

Where can I do it?

[placid merlin]

in here

[austere forge]

i find,
You have defined text in area button emoji instead of a single emoji - you need to change this

Go to Dashboard > Panel configs > Button - close ticket

it should look like this:

[placid merlin]

It wont let me right click and idk why

[austere forge]

are you on dekstop or phone?

[placid merlin]

desktop

[velvet field]

Is here but say the same

[austere forge]

you don't have to change what I told you :)

[austere forge]

this

[austere forge]

Are you the owner of the server?

[placid merlin]

No I am co owner

[velvet field]

Look say the same

[austere forge]

you must ask your owner to add permissions to do so OR for him to do so

[austere forge]

remove text on button emoji : )

[velvet field]

Wich one

Okey

There?

[austere forge]

yep

[velvet field]

Is work rn thx

[austere forge]

You're welcome, glad I could help !

[silent apex]

So I was previously able to submit a ticket using the Ticket Tool on a server I was on. Now when choosing options, I get this error. Why would I be required to buy premium to submit a ticket on someone's server?

[quiet pagoda]

The owner needs to renew premium

[silent apex]

:| We'll that sucks lol. They're a huge server hosting platform!

Appreciate the help though, thank you for letting me know (:

[quiet pagoda]

It didn’t auto renew for me, I had to use /botswitcher and change to default bot in order to access the dashboard and then I could renew my subscription

[silent apex]

Ahhh, so I guess its just a waiting game or I'll try to send an email since we need to adjust a server slot limit and we can't get in touch with anyone using it until they renew

[frozen steppe]

the changes I'm making in the dashboard is not affecting the server

[timid summit]

Is there an automatic whitelisting I can do, for Patreon members to be able to have automatic/immediate access to a certain requesting button(s) in Discord? Also does premium status automatically renew or do you have to do it manually?

[restive condor]

Hey there! If you're editing your panel message or its buttons, you will need to re-send it or update the message

[restive condor]

Hey there! It's not possible via Ticket Tool only.

You are able to limit buttons to certain roles though, so if you find a bot that can assign a role when somebody pays via Patreon, then you would be ablr to setup something similar.

Yes, premium subscriptions renew automatically until cancelled (except for direct premium key purchases via PayPal or Crypto)

[frozen steppe]

I did re send it

[restive condor]

Make sure you saved the changes on the Dashboard and sent the correct panel

[frozen steppe]

also is there a way to change the name of the ticket channels

[restive condor]

Yes, but that's a premium feature

[frozen steppe]

ok

[humble sequoia]

Ticket names

The ticket name is the default channel name of all tickets. To edit it, go to your Dashboard > Panel Configs > Ticket. There you can edit the channel name of opened and closed tickets. You can also use variables in there.

Note: This is a premium feature

[ebon flame]

وش مميزات البريميوم

[jade topaz]

Why is ticket tool not responding?

[restive condor]

$articket

[humble sequoia]

فريق الدعم الفني العربي

عميلنا العزيز ان كنت تبحث عن مساعدة يرجى فتح تكت خاص بفريق الدعم الفني العربي
اذهب الى#🎫│make-a-ticket
ثم قم بلضغط على الايموجي الاتي (🇯🇴)

[whole roost]

How to make a multi panel ticket?

[austere forge]

Hey there : )

like #🎫│make-a-ticket ?

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[slate tendon]

why is nothing displayed here

[austere forge]

Hey there : )

Make sure you have created other panels so that you can select them from the drop-down list

[fallen tendon]

hi! how can i allow my additional support team to be able to pin messages in tickets? i dont want them to have "manage messages" permission in the rest of the server, only in tickets to pin messages. but turning the perm on in the dashboard doesnt seem to work. maybe i'm doing sth wrong? thanks!

[restive condor]

Hey there! Can you double check you have given them that permission in the Dashboard > Panel Configs > Permissions > Additional Roles Permissions - Edit Opened > MANAGE MESSAGES

[fallen tendon]

oh yes, thats what i did! they also have developer mode on. so idk whats up

[restive condor]

Make sure to test this with a brand new ticket

Existing tickets won't have their permissions automatically updated

[fallen tendon]

ah oke!!

[fallen tendon]

wooohooooo!! it worked!!! thanks a lot!!

[iron night]

Gave +1 Rep to @restive condor (current: #4 - 886)

[restive condor]

No problem

[astral wolf]

Tickets are visible to everyone in the opened category, I only want the support team and the person who opened the ticket to see them.

[restive condor]

Hey there! Dashboard > Panel Configs > Permissions > Everyone Role Permissions - Edit Opened > VIEW CHANNEL

[astral wolf]

How can i do that

[astral wolf]

Ok thx

[iron night]

Gave +1 Rep to @restive condor (current: #4 - 887)

[astral wolf]

I checked, it is already like this, but everyone with the member role can see it.

[restive condor]

Can I get your server name or ID?

[astral wolf]

1191424337304092803

[restive condor]

And which panel is this for?

[astral wolf]

No 1 Panel

[astral wolf]

Do I need to remove permissions from the category in which the ticket was opened?

[restive condor]

No, that's not necessary. Are these roles correct (both having access to tickets)?

[astral wolf]

Support team role is means team

And additional role is user

[restive condor]

Additional roles also have access to all tickets like a support role (unless configured otherwise)
Please remove that role

[astral wolf]

Ofc thx

[iron night]

Gave +1 Rep to @restive condor (current: #4 - 888)

[wind estuary]

My staff can’t send media in the tickets. How can I fix this? They can’t send pictures or videos

[steel basalt]

panel configs > permissions > support team (when opened) attach files >

[viscid lance]

I was trying to setup an automatic message that tags the user after 24 hours of no response similar to the one in this server. So far I have this, how do I add the "Close" button so if the user wants to close the ticket then they can close it?

[steel basalt]

the only way to add the close button is using the $ca command.

so you could have staff do it, or you could set up the automation to automatically set off the $ca command after no activity in the ticket in x amount of time

[wind estuary]

Where is panel configs?

[steel basalt]

on the side of your dashboard

[steel basalt]

so those are your panel configs, now head to permissions

[viscid lance]

How can I have the automation set off the -ca command?

[late rampart]

Hi I have the premium bot and today it stopped working. I tried to do not switch from the premium to regular and now my premium is gone.

[dense river]

Hello to me the dashboard is a bit confusing. i want to make my ticket options look like this.

[restive condor]

Hey there! That wouldn't be possible sadly

Hey there! Can I get your server name or ID so I can take a look?

[grizzled summit]

[restive condor]

Hey there! Your premium subscription most likely expired.

You can re-subscribe from https://tickettool.xyz/premium-purchase

[restive condor]

Hey there! Are you referring to the message?

[dense river]

the gui

[restive condor]

Dashboard > Panel Configs > Buttons > Create Ticket Button > -> SUPPORT TEAM ONLY

[restive condor]

What exactly do you mean, sorry?

[dense river]

I dont know how to make the gui look like that or how to get the tickets to go onto the gui.

its to confusing for me

and frustrating

[late rampart]

In how do I check if I still have a subscription

I’m not trying to pay twice if I’m already subscribed

[restive condor]

You can check under your User settings > Subscriptions > Premium Apps

Or https://tickettool.xyz/billing

[restive condor]

You can edit the panel message from your Dashboard > Panel Configs > Messages > Edit Panel Message

[humble sequoia]

**Panel Message**

The panel message is where people react to make a ticket. To customize it head over to your Dashboard --> Panel Configs -> Panel -> Edit Panel Message

[restive condor]

They use Discord markdown features to make their embed look nicer. Here are most of them:

[humble sequoia]

Discord Markdown Text

Below cites basic Discord Text Markdown/Formatting. Replace the text below with your own!

See this Discord Help Article for other markdown questions and combining markdowns.

<:Numbericons1:1018864164032225340> Italics (Cntrl + I)

*Copy me for italicized text!* -> Italicized text!
_Copy me for italicized text!_ -> Italicized text!

<:Numbericons2:1018864168041971712> Bold (Cntrl + B)

**Copy me for bold text!** -> Bolded text!

<:Numbericons3:1018864171783303208> Underline (Cntrl + U)

You must add 2 underscores on both sides of your text to get the underline text
__Copy me for underlined text!__ -> Underlined Text!

<:Numbericons4:1018864175155519538> Strikethrough (Cntrl + S)

~~Copy me for strikethrough text!~~ -> Strikethrough text!

<:Numbericons5:1018864178632605786> Spoilers & Hidden Text

||Copy me for hidden text!|| -> ||Hidden text|| (Click to reveal)

<:Numbericons6:1018864182558466058> One Lined Codeblock

You can add 3 backticks instead to get multi lined codeblock.
`Copy me for codeblock text!` -> Codeblock Text!

<:Numbericons7:1018864186727604354> Hyperlinking and Hidden Links

[Copy me with your link](yourlinkforhidelinks.com) -> Ticket Tool!

<:Numbericons8:1018864190296961159> <:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706> <:beta1:1022173658610946182><:beta2:1022173656492810340> Headers!

Header markdowns may not work with ticket tool features.
# Largest header!
## Small header!
### Even smaller header!

[restive condor]

Please note you can only edit your panel message up to 250 characters with the free version 😄

[dense river]

uh

[restive condor]

Which panel is this for specifically?

Make sure you saved the changes and/or applied them to the correct panel. Support team only is still enabled

Then disable it please 😄
Otherwise only your support team will be able to open tickets

My bad if this wasn't clear < -> SUPPORT TEAM ONLY>, but I meant disable it 🙏

[reef narwhal]

anyone know whats is going on?

[humble sequoia]

Don't see your server in the dashboard?

Try using the Sync Servers button on your top center of the Dashboard page
You will possibly need to relog. Look below to see the steps on how to relog.

If this doesn't work

You should relog from the dashboard, you can do this by clicking here to log out immediately, and then log back in

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using the </permissionlevel:1029797400174399542> command on your Discord Server

If the bot's response is:

- @User is permission level: 0 (User)

You don't have any of the 3 levels required to access the server's dashboard

[restive condor]

Hey there! See above ^

[iron night]

Gave +1 Rep to @restive condor (current: #4 - 889)

[reef narwhal]

the server shows, when click to manage, it shows this

with owner acc or admin acc

[restive condor]

Can you try logging out and back in please

[reef narwhal]

same thing

[restive condor]

Can I get your server name or ID?

[reef narwhal]

1228741458253578241

[restive condor]

Please make sure Ticket Tool is still in the server

[reef narwhal]

premium got kicked by bot, but i cannot add him back for some reason

[restive condor]

You will need to re-add @pseudo glen first

[reef narwhal]

already was in the server, kicked and invited again

But still same issue in the panel

[restive condor]

Now use /botswitcher and select the white bot please

Let me know if it doesn't let you 😄

[reef narwhal]

nice,worked, u're very good

[calm mesa]

it took the premium away

[restive condor]

No problem

Just a quick note, your subscription won't automatically renew since the bot was kicked. Feel free to take a look at #📣│bot-news before resubscribing next month

[restive condor]

Hey there! If you subscribed via Discord, on the white bot, you cannot kick the white bot

[calm mesa]

i don't understand this

i paid for premium

[restive condor]

Did you subscribe via Discord though?

[calm mesa]

how i do that?

[restive condor]

It would be through the bot's profile or the app directory. Did you do either?

[calm mesa]

bot's profile

[reef narwhal]

how I invite gold ticket tool, as it did not invite gold

[restive condor]

That'd be via Discord then.

If you did so from the white/standard's bot's profile, you must keep it in the server even if you're using the premium bot as premium is linked to that

You can re-invite it from https://tickettool.xyz/invite

[restive condor]

See below

[humble sequoia]

Inviting and Enabling Premium Bot

The first thing you will need to do is invite the premium bot, an invite can be found here

Once the bot is in your server we will head to the dashboard and manage your server. When you are managing your server, you want to head into "Server Configs" then click the drop down menu under "Select the bot you would like to use on this server" then click "Ticket Tool#6207" and then save.

[reef narwhal]

💏

ty

thanks @restive condor

[iron night]

Gave +1 Rep to @restive condor (current: #4 - 890)

[dense river]

@restive condor i made the gui but how do i add tickets to it?

[restive condor]

As in ticket buttons?

[dense river]

like how do i add the ticket its self

and buttons

[restive condor]

You will need one panel per ticket option, which you can then combine using the instructions below

[humble sequoia]

Multipanels

For more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Panel -> Attached Panels

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[modern pecan]

أ

[viscid lance]

I decided to just send a simple message taggin the user. I created another automation which closes the ticket after 2 days if no response. Would the messages sent by tickettool be counted as messages from "Anyone/Everyone" triggering the timer to restart?

[restive condor]

It would not. Ticket Tool doesn't react to its own messages

[viscid lance]

Perfect, thank you!

thanks @restive condor

[iron night]

Gave +1 Rep to @restive condor (current: #4 - 891)

[pallid trout]

Hello guys, why the bot is didn't chenging text?

[restive condor]

Hey there! If you're editing your panel message or its buttons, you will need to re-send it or update the message

[pallid trout]

Oh, thank you.

[dense river]

How do i edit this?

[fleet sandal]

Ive tried to intergrate the ticket tool into my freinds server. I added the bot through the discord app and not the website. However when i went onto the website to go onto the dashboar it doesnt say that its in any servers. I tried inviting the app through the website yet it still doesnt show up.
My only thought of how to solve this is to kick the bot and add it again but i do not have roles to do so

[dense river]

Did you try logging
out and back in on the website?

[fleet sandal]

i tried that just now
still doesnt show up

[dense river]

do you have perms to be able to go on the dashboard its self in that server?

[fleet sandal]

like go through the link in its bio?

[dense river]

like in the discord server do you have a role that will Allow you to get access to the Dashboard for that server.

[humble sequoia]

Don't see your server in the dashboard?

Try using the Sync Servers button on your top center of the Dashboard page
You will possibly need to relog. Look below to see the steps on how to relog.

If this doesn't work

You should relog from the dashboard, you can do this by clicking here to log out immediately, and then log back in

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using the </permissionlevel:1029797400174399542> command on your Discord Server

If the bot's response is:

- @User is permission level: 0 (User)

You don't have any of the 3 levels required to access the server's dashboard

[austere forge]

Hey there : )
see above

[fleet sandal]

i tried

[austere forge]

Hey there : )

Go to Dashboard > Panel configs > Dropdown Style - and edit description

[fleet sandal]

it still says the same thing as before

idk if i have to get my friend to kick the bot so i can add it again from the website

[austere forge]

Can you run the </permissionlevel:1029797400174399542> on your server and tell me what permissions you have?

[fleet sandal]

0

[austere forge]

You don't have any of the 3 levels required to access the server's dashboard

The server owner must add you as a Dashboard Role or give you Admin perms

[humble sequoia]

Dashboard Roles

Any role you put there will have full access to the ticket tool dashboard. The server owner and users with admin permissions already have access to the dashboard.
Be careful of which roles to put here

Jul 6, 2024, 1:10 AM

[dense river]

now the drop down ticket select wont show

[fleet sandal]

weird
i have mod permissions in his server

[austere forge]

I'll move you to a ticket to fix the problem : )

[dense river]

ok

[austere forge]

If your role is "mod" and does not have the necessary perms to access the Dashboard, it doesn't work.

[humble sequoia]

━━ Billy's inquiry has been moved to a ticket ━━

[fleet sandal]

ahh i see

[violet zinc]

Hi all. I have a super dumb question (Sorry in advance). I had a couple friends open tickets as I'm testing this out. It opens the channel with myself and them, it gave the ticket number as the channel name, but I don't know where to go to actually view the ticket that was opened

[austere forge]

Hey there : )

In your server, you can see a channel named #Ticket-0000, this is the channel that appears when someone creates a ticket

[violet zinc]

Hiya 3v! I do see the channels there and can access them. I had them enter some information about why they were opening a ticket. That was the data I was looking for. Forms is where I asked them questions, and I did enable the option

[austere forge]

nice !

sounds good 👍

[violet zinc]

Not good yet 🙂 So, I have the channels (it's for a Plex server). I ask questions like "Is the issue with a movie/tv show" and a couple of other questions. When the channel opens, it just shows the message that support will be with them shortly

and I can't seem to figure out how to see their responses to the form questions

[austere forge]

Oh okay, make sure you have enable Auto display form results in your Forms option

[violet zinc]

OOOOOMG Forget it

Yup, just saw that. Literally the next line down. Ugh. Thank you 🙂

[austere forge]

haha, don't worries

[waxen wyvern]

Can anyone tell me how to solve this? I really need help.

[steel basalt]

So the discord server has reached its channel limit of 500 channels

To fix it, server administrators need to delete channels from the server (or tickets, whichever way you decide to delete channels) in order to continue creating tickets, as ticket tool cannot bypass this limit instated by discord itself.

[floral ridge]

is there any way for it to send only me info and not support like if its private info only i can see?

[steel basalt]

Could you explain a bit more?

[floral ridge]

like if someone requires them to send me their login is there a way that they can put it in a form or wtv and only me see it and not my support team

[steel basalt]

Nope

[floral ridge]

dam

[steel basalt]

You could create a private thread under each ticket I suppose

[crisp sierra]

^ create a private channel/thread and configure the channel perms only to yourself

[floral ridge]

but i need it likea ticket still for support and i need support to be able to help them still just not see login info

[crisp sierra]

what is “login info” ?

[floral ridge]

or just any info

just something that i might not want support to see for privacy reasons

[jade topaz]

What may be the reason when someone answers the form, IT doesn't show in the ticket?

[slender minnow]

you might not have added the variable for answer/toggled the embed for answers on

[jade topaz]

Can you show me a SS?

On how to toggle it on

[amber dirge]

how to make a ticket?

[pale raptor]

helpe-me

[queen plank]

Check the id:guide

[pale raptor]

Is it possible to do this with this bot?

[supple raft]

anyone know how to have tickets closed after a day?

[limpid spoke]

Hey fellas, does anyone know how to assign different roles per Ticket Panel?
Like, Role1 for Panel1, Role2 for Panel2, etc?

[slender minnow]

Dashboard > Panel Configs > Forms > Toggle on the option saying to let the bot auto create an embed with response for you

[slender minnow]

go to the panel option of the respective panel config and then change the support team perms from the permissions option to let them view message, send messages and read message history.

[slender minnow]

It is possible with automations (premium feature). Create an automation and add some conditions to it (say check for message from the ticket owner for the past X hours) and if its true add an action to close the ticket.

i just realised you had a ticket open

[humble sequoia]

━━ Mramogus's inquiry has been moved to a ticket ━━

[limpid spoke]

Whoa, this is possible?

Do you have context menus for these?

[slender minnow]

that was a custom command

[limpid spoke]

OK, good to know... would have been awesome though. Thank you for replying

[iron night]

Gave +1 Rep to @slender minnow (current: #11 - 405)

[supple raft]

this looks good right?

wait wrong pic

this look right?

[vapid gyro]

will Enable thread style ticket creation forever be a premium feature?

[heady canyon]

Hey! Is is possible to setup some automation to use forms results elsewhere?

With API / Webhook or smthing else.

Example: user open a ticket, fill form and I want to trigger an automation here.

[restive condor]

That's right

[restive condor]

Hey there! It is for now, we don't know what might be added/removed as a premium feature

[restive condor]

Hey there! What would that automation do next?

[heady canyon]

I'll use N8N to take form answers and add them to airtable

[restive condor]

I dont think that would be possible.

We do have a webhook feature for premium users which logs POST requests, if you can find a way to pull form answers from the ticket message into whichever platform you're using, that could work. But we don't provide any support for this feature as it's in Alpha testing, we just enable it upon request

[heady canyon]

I'm interested in this

can I try it?

[restive condor]

The feature requires premium for it to work.

You can enable the 7 day trial if you wish, so we can enable it for you 😄

[heady canyon]

Alright, where's the trial? @restive condor

[restive condor]

If you go into the premium tab in your server Dashboard, just below Ticket Tool Store

You can find it there

[restive condor]

Go into your server Dashboard

https://tickettool.xyz/dashboard

[heady canyon]

Done

[restive condor]

Now into the premium tab

[heady canyon]

it's activated

[restive condor]

Perfect, #🎫│make-a-ticket and provide us with the server ID where you'd like it enabled

[heady canyon]

done

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[vapid gyro]

i'm hoping it for it to go public 🙇

and thank you for the response sir 🙏

thanks @restive condor

[iron night]

Gave +1 Rep to @restive condor (current: #4 - 892)

[slate vessel]

Hey. please tell me, how can I view the history of chats of a closed ticket on the server?

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[crude thicket]

how do i add specific role to all my ticket

[wide merlin]

guys pls how can i change this, when someone have the basic role when u come up in the server, he don't have the access of the ticket he created

[restive condor]

Hey there! Dashboard > Panel Configs > Permissions > Ticket Owner Permissions - Edit Opened > VIEW CHANNEL

[restive condor]

Hey there! Dashboard > Panel Configs > General > Support Team Roles

[wide merlin]

thanks dan

[vernal spear]

I neeed help

[hoary mica]

Hello, tell me where you can set ticket rights (create ticket)

[austere forge]

__ «You don't have permissions to use this»__

Are your members seeing this message when they try to create a ticket?

You may have accidentally denied them permission to use the Create Ticket button.

Look in the following places in your server's dashboard:

👉 Server Configs -> Blacklist Roles
Any roles there will be unable to interact with the bot in any way, including creating tickets.

👉 Panel Configs -> Buttons -> Create Ticket -> Support team only
If this is enabled , only your staff will be able to use the button.

👉 Panel Configs -> Buttons -> Create Ticket -> Disabled Roles
Any roles there will be unable to use the button.

[austere forge]

Hey there : )

Go to Dashboard > Command configs - transcript and set allowed role

[jade topaz]

I don't want this thing: ... I want the answer with the question and can i make the embed answer on top of the "welcome"

[dusk maple]

Hello

I have a big problem

Why are the ticket channels goes at the very top of the discord server? not in the provided category.

[steel basalt]

Panel configs > category > set opened

[dusk maple]

I did all of that. It still wont work

[jade topaz]

Go to the category > Right click on it > Permissions > Add role, Add ticket tool role > Send messeges, View channel, Manage channel

[jade topaz]

Now my problem

[jade topaz]

Can I make the questions answered normal text?

Instead of the embed thing?

And can I make the questions & Answers on top of the "Welcome"

[austere forge]

Hey there ; )
Not possible, the embed is compulsory so that users can answer the questions you have set up.

[jade topaz]

OK

[jade topaz]

What about this one

[jade topaz]

@dusk maple If that worked U better thank me

[iron night]

Gave +1 Rep to @dusk maple (current: #323 - 1)

[dusk maple]

no, didn't work. Even if the bot has admin

[austere forge]

Nop

Not possible :/

[jade topaz]

Did you add the ticket tool role to the category allow it to send messeges and view channels?

Doing that Is the most necessary part. The bot having administrator isn't required nor is it useful

[dusk maple]

Yep, won't work.

[jade topaz]

Can you send me your server via DM?

[austere forge]

No, DM support is not allowed

[dusk maple]

Alright, would anyone help me then.

[jade topaz]

He's server ID isn't gonna make me join

I'm going to support him inside the server then leave

That's not advertising use common sense

[austere forge]

is against the server rules : )

He can continue to ask for help here or #🎫│make-a-ticket

[jade topaz]

Keep yapping

[humble sequoia]

━━ angel's inquiry has been moved to a ticket ━━

[jade topaz]

He aint yapping ?? There’s no dm support for a reason, if you want to help the user on your own accordance you don’t need to announce here that you will break that rule lol. Besides I doubt you need to help him as that’s what this channels for, he will eventually get the help he needs

[jade topaz]

Click your server name —> click view all channels to turned on

Next click ‘Channels & Roles’ the first channel looking thing in your server and make sure all categories are ticked

Also this is what i meant by the channels and roles ‘channel looking thing’ it will be at the top of your server channel list

[balmy crescent]

Getting this error when trying to create a new ticket

This command requires Ticket Tool Premium Premium! Upgrade now to get access to these features!

[jade topaz]

Kakabalik ko lang after ilang months na di nakalaro tas biglang na FiniAC ban ako.Na False Ban Po Ng yare

[abstract grotto]

Why is offline ?

[pseudo ravine]

Ticket Tool is currently experiencing some issues #📣│bot-news

[abstract grotto]

Alr

[fading hearth]

Is TicketTool premium not workin?

[abstract grotto]

This

[vocal ember]

did you not read bot news?

🤦‍♂️

[fading hearth]

Is the primary bot the premium one too?

[restive condor]

#📣│bot-news message

[abstract grotto]

I just came in now, sorry bruh

[fading hearth]

Oh, IcIc. Thank you.

[scenic plinth]

Yes, the bot is offline for some. Please give #📣│bot-news a good read. The developers are well aware and trying to fix it.

[muted perch]

yes

[wraith siren]

hello the bot is off

[muted perch]

#📣│bot-news message

[frozen crypt]

Yes, the bot is offline for some. Please give #📣│bot-news a good read. The developers are well aware and trying to fix it.

[scenic plinth]

Ok you know what we'll just do this

[wraith siren]

yes

[prime bridge]

<:notallowed:660789872600285184> #🆘│community-support has been locked!

You will gain access again once the lockdown is lifted.

[scenic plinth]

Give #📣│bot-news a read. We're well aware the bot is offline or isn't working and are working to fix it. Quit spamming channels with the same question over and over please.

[scenic plinth]

Ok children... behave now

[prime bridge]

<:allowed:660789592647008258> #🆘│community-support has been unlocked!

Everyone now has access to this channel.

[timid cradle]

im having 2 issues currently, for one my transcript channel doesnt work (hasnt been working the past 3 days, aswell as can i somehow make it so that when someone makes a ticket, they get a three day lock from making any others?

[tame ingot]

Im having issues Setting up ticket

[analog summit]

Je n’arrive pas à inviter votre bot

[jade topaz]

@prime bridge

[stark rune]

1) **Inviter Ticket Tool sur votre serveur**.

Premièrement, vous devez inviter le bot dans votre serveur. Si le bot est déjà dans votre serveur, vous pouvez le personnaliser dans votre Dashboard.

**2) Créer un panneau**

Pour créer un panneau, merci de vous rendre dans Dashboard > Panel Configs > Create Panel.
Entrez un nom pour votre panneau (Personnalisez tous les paramètres optionnels comme vous les souhaitez).
Un exemple pour créer un panneau est illustré ci-dessous

3) **Envoyer le panneau dans un salon**

Si vous avez créé un panneau dans le Dashboard, vous pouvez l'envoyer par le bouton Send.
Sélectionnez le salon où vous voulez que votre panneau apparaisse.
Si vous avez d'autres questions, utilisez la commande /help > faq > option 1.
Un exemple pour envoyer un panneau est illustré ci-dessous.

Avez-vous un problème pour envoyer le panneau ?
Faite la commande /debug dans un canal avec Ticket Tool et assurez-vous qu'il a toutes les autorisations de Discord nécessaires.

[steel basalt]

Regarde ici ^

[steel basalt]

Could you explain what you need help with?

[humble sequoia]

Hello, we would love to help you, but if you don't tell us what you need help with we can't help you :(

[warped spear]

How do I get premium role? I got premium just now

[harsh spoke]

Hey, how can I activate so other Bots can interact with TicketTool?

So when another Bot writes like $delete it will be deleted?

[warped spear]

do you know how to get premium role lol

I have premium

[harsh spoke]

No, I automatically got it when I subscribed

[warped spear]

oh

why don't I have it 😭

[hardy anvil]

Hey, need some help trying to figure out this ticket tool. I've invited it to a server I have permissions in and roled it bot, yet it won't pop up on the website dashboard as a server I have it synced with

[primal ore]

Hii how do I set this up with ticket tool premium please

[harsh spoke]

Form

[primal ore]

How do I do a form

[harsh spoke]

In the Panel, somewhere at the Button should be „Forms“

And then you simply add the questions

[broken dove]

Is ticket tool down? Giving my customers error when interacting with the bot

[outer helm]

Hello, I need to talk to an admin of the SURVIARG server, I don't know how to talk, can you help me?

[unique current]

Hi

Hola

[humble sequoia]

Hello, we would love to help you, but if you don't tell us what you need help with we can't help you :(

[analog aurora]

So I'm tryna setup a ticket option for 2 channels, one was already set by my alt account and I'm trying to do it on my main for the other channel and it won't let me 😭 idk if it's cause this account doesn't own the server orr

[tepid sky]

How do i make a certian role to be able to see opened tickets?

[jade topaz]

how do i make somting like this

[restive condor]

Hey there! Any error message?

[restive condor]

Hey there! Dashboard > Panel Configs > General > Support Team Roles

[humble sequoia]

How can I grant my team access to tickets?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to grant access to
4. Open the General options menu
5. Select your Support Team Roles
6. Save changes

[restive condor]

Hey there! See below

[humble sequoia]

<:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706> Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on

First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

• Panel doesn't send? Make sure you have a valid emoji selected
• Option doesn't show up? Check if two options have the same panel in the DropDown Editor

$dropdown

[restive condor]

Let me know if you have any questions 🙏

[jade topaz]

got it setup ty another qustion

how do i add this

forms right ?

[humble sequoia]

Pop-up Forms

A Discord Form lets the user answer individual questions in a pop-up Form, which then displays the answers in the ticket message. This can save time if you already know what you want to ask the user.

Setup Forms

Forms can be enabled under Panel Settings > Form Options > Edit Forms Options. In the new pop-up window, you can now enable and edit your own Form.

Form Options

You can add up to 5 questions in the Discord form. This is a Discord limitation. Each question can have a placeholder in the input field, a minimum and maximum input, multi-line, and also the option to have the answer required.

Options

Question Title ➞ Your Question goes here
Question Placeholder ➞ The placeholder text in the input field
Required ➞ If enabled, the user has to answer this question, to submit the form
Multi-Line Input ➞ Allows the user to input multiple lines
Minimum and Maximum Input ➞ Set a minimum and maximum input value for the user

Displaying the Answer

To display the answers from the user, you need to enable Auto display form results on the ticket message as an additional embed

If you don't want a second embed, go into your Panel Configs > Ticket Options > Edit Ticket Message. You use the variable {create.form.x} and replace x with the number of your question. For example, the response to Question 5 can be displayed with {create.form.5}.

[restive condor]

Correct

[jade topaz]

oh kk i thing i am getting it now XD

[analog aurora]

Yeah, it says "action couldnt complete" or summin

[restive condor]

Could you screenshot please

[jade topaz]

last question XD

how do i add image to the tool

[misty olive]

hey i need some help please, i set up the bot and the transcripts wont save attachments/images

[jade topaz]

i got premium

[analog aurora]

I've tried debug, setup, etc it all says the same thing

[restive condor]

Ticket Tool is missing the VIEW CHANNEL & SEND MESSAGES permission for that channel

[restive condor]

Hey there! Unfortunately, images are only saved in transcripts for premium users.

Once a channel is deleted, so is everything in it, so Discord doesn't store any images.
We store images ourselves for premium users only up to 8MB

[restive condor]

You can add images into any message with an Image URL

[misty olive]

oh :/

i thought this bot supported that stuff for free :/

[restive condor]

Sadly, no. Discord doesn't store them so we must store them ourselves, which costs money

[jade topaz]

got it

[misty olive]

how much is prem?

[restive condor]

It's $6 per month or $66 per year, but right now, with the introduction of our new payment provider, there's an active promotion.
See #📣│bot-news message for more info

[misty olive]

oh yeah i cant afford that LOL

okay ty ill find another bot

[restive condor]

Alright, no worries. Have a nice day!

[rigid kite]

so umm i set up the bot but made a mistak now everytime i use a command it says the application didnt respond

[restive condor]

Hey there! Could you run the /debug command?

[rigid kite]

it wont allow me to

[restive condor]

Ticket Tool is missing the SEND MESSAGES permission for that channel

[rigid kite]

dan let me tell u some

ur a real one tysm

thanks @restive condor

[iron night]

Gave +1 Rep to @restive condor (current: #4 - 894)

[restive condor]

No problem!

[tribal whale]

how do i add 2 button like one for purcahse and one for support for one panel

[humble sequoia]

User's issue has been solved in another channel.

[jade topaz]

Inquiries about tickets

How can I inquire with this ticket?

[plush silo]

How do I cancel my subscription?

This is what I see

[vivid topaz]

Hello

[jade harbor]

Is the premium bot broken??

Getting interaction errors

[hollow pewter]

Do you need to own the server? to add tivket tool? even if you are highest rank?

[jade topaz]

It's always showing ticket limit reached even tho the creating limit has been set to 500 for each user

[hollow pewter]

@restive condor do you need to own the sserver to add ticket tool

[floral ridge]

u just need admin perms i think

[hollow pewter]

oki

[burnt totem]

How to set up a bot? My discord server does not see Ticket tool commands

[jade topaz]

😭

It's still showing the same

[fierce bramble]

Why can't I enter a bot that came out on its own?

[slender minnow]

what do you mean?

[fierce bramble]

هل تتكلم عربي

[slender minnow]

$articket

[humble sequoia]

فريق الدعم الفني العربي

عميلنا العزيز ان كنت تبحث عن مساعدة يرجى فتح تكت خاص بفريق الدعم الفني العربي
اذهب الى#🎫│make-a-ticket
ثم قم بلضغط على الايموجي الاتي (🇯🇴)

[slender minnow]

[fierce bramble]

I cannot enter the bot

[slender minnow]

you mean access the dashboard?

[fierce bramble]

i can add

[slender minnow]

so you can't click the Continue button?

[fierce bramble]

yas

** id server | 1228310292686180404 **

[cinder osprey]

Is partner submission open?

[slender minnow]

do you get any error while trying to invite it? maybe when you tried to click the button

make sure you have the manage server perm to at least invite the bot

[slender minnow]

no they are closed

[quasi agate]

4f112fae-f4d3-11ed-a05b-0242ac120003

[wild sierra]

Heyy, so I was trying to use the /panel command a 2nd time and so I cloned one of my thingies and when I use /panel ans set the ID as 2 or 1 it says application didn't respond, it worked fine before cloning and when I ran the command the first time but now it's not. Should I just remove the cloned thing and see if that fixes anything?

agh darn, it was channel permissions. sorry

[gaunt trout]

hi, I'm building a bot that will close a ticket on my server using the !close command. The command is also sent correctly to the correct channel, but the command is not executed. When I send the command manual, the ticket closes properly. The bot currently has admin rights and is above the TicketTool bot in the hierarchy. what else can I try to make this work?

[stray osprey]

Hi, how do we get the bot to make buttons to create a ticket ?

[fierce bramble]

I am Owner server

i cant

[slender minnow]

have you tried inviting through the website? (assuming whats in screenshot is not from the website)

[fierce bramble]

How do I change the name of my Ticket

When Takt opens, I want another name

#1259415208846168064 Like this

[jade topaz]

I'm still getting this kind of problem even tho i have changed the values

[ionic ginkgo]

@fierce bramble

تعرف ليش يصير كذا؟

İ have problem

[ionic ginkgo]

@jade topaz

Do you know how to solve the problem?

[fierce bramble]

I didn't understand you

[ionic ginkgo]

Arabic????????????

[slender minnow]

Panel configs > Tickets option > Ticket opened name

replace it with one of the variables from TT's docs

if you need help with Ticket Tool you can ask here otherwise feel free to open a german ticket from #🎫│make-a-ticket 🙂

[fierce bramble]

A picture is possible

[slender minnow]

Ticket opened channel name

use the variables in there to rename opened tickets (you need premium for that)

[fierce bramble]

Can you give me a direct link?

[slender minnow]

If you don't need help then please move to #💬│general-chat :)

https://tickettool.xyz/dashboard/1228310292686180404/configs#pc-menu/pc-ticket

@fierce bramble ^^^

[jade topaz]

@slender minnow need help

[analog summit]

Besoin d’aide svp quel est le problème ? Whats problem

Le bot n’apparaît pas sur mon serveur mais je peux manager 🤔

[frozen crypt]

Please don't tag staff it's against the rules

[frozen crypt]

Pourrait faire /debug

[jade topaz]

Oh didn't know
Sorry

[jade topaz]

??????

[frozen crypt]

Do you have permission to add it

[frozen crypt]

Le bot a-t-il les autorisations sur la chaîne pour parler et voir la chaîne ?

[jade topaz]

Nvm, im outta here

[frozen crypt]

Uh

[analog summit]

Je ne vois pas le bot donc je peux pas lui attribuer de rôles

Je peux t’inviter sur le serveur ?

Je te met les permissions

[frozen crypt]

Je ne peux pas rejoindre votre serveur, mais pouvez-vous me donner le Id de votre serveur

[analog summit]

1248391601600987247

Thx

[frozen crypt]

Je verrai et je vous donnerai des mises à jour dans une minute

[analog summit]

Ok Thx 👍🏼

[frozen crypt]

@analog summit give this a reading

[humble sequoia]

Invalid Form Body: Invalid emoji

This error indicates you have selected an invalid emoji, i.e. an emoji the bot isn't capable of using, in a button field

Which Emoji?

This depends upon which action the error is appearing, the most common cases are the Create Ticket button or one of your Dropdown emojis. You can visit your Button's List to find all available buttons and find the conflicting one by yourself.

Why doesn't the bot accept it as valid?

• You selected an emoji that doesn't exist anymore, i.e. that has been deleted
• You wrote text there, instead of an emoji (or in addition to an emoji)
• You entered a code for a custom emoji from a server that the bot is not a member of
• You entered a custom emoji code incorrectly
• You're on iPhone and entered an emoji using the phone's emoji pad (use the emoji selector in the website instead)

[small wolf]

Can someone help me make the same design as in the photo?

[small wolf]

@frozen crypt

[frozen crypt]

Don't ping staff please, it's against the rules

[analog summit]

Wow je ne comprend rien désolé

Pourquoi est ce autant compliquer ?

Avant c’était simple…

Je veux seulement faire 1 ticket 😅

[potent river]

How can you invite the prem bot

[grizzled summit]

Theres an invite button on the dashboard. You use /botswitcher to swap the active bot on your server.

[potent river]

It doesn’t add the bot

And i cant see the invite button-

[grizzled summit]

Under the "Server Configs" tab

[potent river]

Are you able to join vc?

So i can screen share?

[grizzled summit]

Sorry, I am unable to.

[frozen crypt]

@potent riverhello

do you still need help?

[potent river]

Yes

[frozen crypt]

what is your server id

[potent river]

How do you get it

[frozen crypt]

$id

do $id

on your server

[potent river]

Does work

Doesnt

I js needed know how to add the bot will you be able to vc to help?

[frozen crypt]

u wanna add which bot?

[potent river]

Im in vc

[humble sequoia]

Inviting and Enabling Premium Bot

The first thing you will need to do is invite the premium bot, an invite can be found here

Once the bot is in your server we will head to the dashboard and manage your server. When you are managing your server, you want to head into "Server Configs" then click the drop down menu under "Select the bot you would like to use on this server" then click "Ticket Tool#6207" and then save.

[frozen crypt]

https://discord.com/oauth2/authorize?client_id=722196398635745312&scope=bot&permissions=805432400

this is to add

it worked?

[potent river]

Its on for other server

They should do the rest

[dull grotto]

Que?

[frozen crypt]

esqueça

[dull grotto]

Falo inglês não

[frozen crypt]

voce percisa de ajuda?

[frozen crypt]

Do you still need help?

[potent river]

Thats all thank u

[frozen crypt]

no problem man

Im glad I could help

[eager vapor]

How can I @ roles in the message when users open a ticket?

[frozen crypt]

Hello

[eager vapor]

Hi

[eager vapor]

How can I @ roles here?

[frozen crypt]

you have to edit the message saying

{user}Welcome

[dry hollow]

hello I am premium I can no longer create a ticket