I already deleted the server and when going to the Dashboard I can't access it anymore because TicketTool is no longer on the "non-existing" server
#🆘│community-support
dapper escarp
restive condor
I already deleted the server and when going to the Dashboard I can't access it a...
I see. I'll bring you into a ticket to see if a manager can transfer it for you
humble sequoiaBOT
━━ taqusi's inquiry has been moved to a ticket ━━
heady rivet
how do i create options for ticket like
ROLE
REPORT
GIVEAWAYS
SELECT YOUR TICKET OPTIOM
austere forge
how do i create options for ticket like
ROLE
REPORT
GIVEAWAYS
SELECT YOUR TIC...
Hey there : )
like #🎫│make-a-ticket ?
heady rivet
Yeah
humble sequoiaBOT
heady rivet
but
austere forge
see above : )
heady rivet
hm
wait im going to send you a screenshot that is the one i want
just a sec
@austere forge
humble sequoiaBOT
Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on 
First you select a panel. That's the panel this option will open a ticket for. 
DONT select the same panel twice. Each option should have a different Panel
After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.
Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.
austere forge
<@225349654974431232>
there you go : )
iron nightBOT
Gave +1 Rep to @austere forge (current: #19 - 303)
austere forge
You're welcome, glad I could help ! 
heady rivet
You're welcome, glad I could help ! <:3v_smile:1187282191630204958>
Hello ! I tried doing it but it doesnt work, the dashboard is glitched, i tried reseting the page but everything i made was unsaved (i clicked to save)
And i tried to delete all the tickets panel but it says error when i click the save button. I can create a panel with select style without the dashboard or smth?
vagrant jacinth
How can I restore my account back
humble sequoiaBOT
restive condor
Hey there! Dashboard > Panel Configs > General
humble sequoiaBOT
humble sequoiaBOT
Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on
First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel
After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.
Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.
restive condor
How do I work like this?
Hey there! See above ^^
Let me know if you have any questions or if you'd like the instructions in Arabic 🙏
kind axle
Let me know if you have any questions or if you'd like the instructions in Arabi...
Yes, I want Arabic
humble sequoiaBOT
كل سطر في محرر الخيارات يمثّل سطر من قائمة الخيارات على الدسكورد. يمكنك إضافة المزيد من الخيارات، بواسطة الضغط على
أولًا، عليك إختيار لوحة تذاكر. هذه هي اللوحة التي سيفتح لها هذا الخيار تذكرة.
لا تقم بتحديد نفس اللوحة مرتين. يجب أن يكون لكل خيار لوحة مختلفة
وبعد ذلك يمكنك وضع عرض. هذا هو عنوان هذا الخيار وسيظهر في قائمة الخيارات. يمكن تعيين الوصف مباشرة بعد ذلك، والذي سيكون أسفل العنوان باللون الرمادي.
بالإضافة إلى ذلك، يمكنك تحديد رمز تعبيري (إيموجي) سيتم عرضه أمام كل خيار. يمكنك إما إدخال معرف الرمز التعبيري يدويًا أو تحديده في أداة التحديد.
restive condor
Yes, I want Arabic
There you go ^^
kind axle
Thanks
fierce bramble
سلام عليكم
restive condor
سلام عليكم
$articket
humble sequoiaBOT
restive condor
Make sure you're testing it with a brand new ticket.
Existing tickets won't have their permissions automatically updated
restive condor
Can you explain how to make a tick selection menu?
Yep, see below
humble sequoiaBOT
كل سطر في محرر الخيارات يمثّل سطر من قائمة الخيارات على الدسكورد. يمكنك إضافة المزيد من الخيارات، بواسطة الضغط على
أولًا، عليك إختيار لوحة تذاكر. هذه هي اللوحة التي سيفتح لها هذا الخيار تذكرة.
لا تقم بتحديد نفس اللوحة مرتين. يجب أن يكون لكل خيار لوحة مختلفة
وبعد ذلك يمكنك وضع عرض. هذا هو عنوان هذا الخيار وسيظهر في قائمة الخيارات. يمكن تعيين الوصف مباشرة بعد ذلك، والذي سيكون أسفل العنوان باللون الرمادي.
بالإضافة إلى ذلك، يمكنك تحديد رمز تعبيري (إيموجي) سيتم عرضه أمام كل خيار. يمكنك إما إدخال معرف الرمز التعبيري يدويًا أو تحديده في أداة التحديد.
kind axle
How do I change the language to Arabic?
fierce bramble
tanks
kind axle
in bot
restive condor
How do I change the language to Arabic?
It's not currently possible to change the entire bot's language, but you can edit most of the messages and buttons into Arabic
fierce bramble
Can I make the first time a ticket is opened, have a bot send a private message to the person?
restive condor
Can I make the first time a ticket is opened, have a bot send a private message ...
Yes, but that requires a premium subscription 
kind axle
It's not currently possible to change the entire bot's language, but you can edi...
How can I change some buttons?
restive condor
How can I change some buttons?
Dashboard > Panel Configs > Buttons - Go into each of the buttons and you can edit things like the text in the button, the emojis and the colour
fierce bramble
Yes, but that requires a premium subscription <:Premium:1192403074157912144>
لدي اشتراك تجريبي
restive condor
لدي اشتراك تجريبي
Perfect then Dashboard > Panel Configs > Automations > 
''Send Direct Message when ticket created''
fierce bramble
I have a trial subscription
fierce bramble
Perfect then ``Dashboard`` > ``Panel Configs`` > ``Automations`` > <:enabled:932...
ممكن فديو توضيحي
kind axle
``Dashboard`` > ``Panel Configs`` > ``Buttons`` - Go into each of the buttons an...
How do I subscribe to Prime?
fierce bramble
Possible explanatory video
kind axle
ممكن فديو توضيحي
اجنبي الشخص
restive condor
ممكن فديو توضيحي
Give me a second and I'll send some screenshots
fierce bramble
اجنبي الشخص
يب بس مرات ما يشتغل تطبيق مترجم
humble sequoiaBOT
The Monthly price changed from $6.00 to $5.99
Yearly subscriptions are not yet available
Don't kick the bot, otherwise, the subscription will be canceled automatically
You'll need to buy the subscription from a computer or on the Application Directory
You might need to run the /premium command on your server to sync the premium status with your dashboard
A subscription can not be transferred between Servers
restive condor
How do I subscribe to Prime?
There you go ^^
jade topaz
can i get my backup of my deleted discord server?
pseudo ravine
Hey there. We might be able to transfer it to another server. Do you have the server ID?
oblique viper
i need help when I open ticket I want a certain member already in ticket which do not have admin powers how can I do it?
pseudo ravine
Hey there. Do they have a Support Team role?
oblique viper
not really
pseudo ravine
Can you send the server ID here
oblique viper
1150839031412838530
pseudo ravine
You're 100% sure that they don't have the Administrator permission?
pseudo ravine
You're welcome, glad I could help!
jade topaz
ey i need help
restive condor
Someone help me please ?
Hey there! Please do not ping staff.
How can I help?
restive condor
ey i need help
Hello. How can I help?
jade topaz
in gocrazy dc
The process gets locked if you do not complete the required steps to unlock the download properly. Meaning you have to make sure you are subscribed, have turned on notifications, liked the video and commented something NICE on the video. If you have done that and still get this error, create a ticket at
wich channel?
humble sequoiaBOT
naive sparrow
Hello. How can I help?
There is a position in my discord group that can open a ticket, but cannot see it, it says "No access".
jade topaz
wich cannel
restive condor
wich cannel
Not this server sadly
jade topaz
ok
restive condor
There is a position in my discord group that can open a ticket, but cannot see i...
Can you screenshot please
jade topaz
ty
naive sparrow
Can you screenshot please
Yes
naive sparrow
Can you screenshot please
restive condor
Dashboard > Panel Configs > Permissions > Ticket Owner Permissions - Edit Opened > 
VIEW CHANNEL
naive sparrow
Muito obrigado
restive condor
De nada 
naive sparrow
Agradeço!!
naive sparrow
De nada <:PabloTiphat:983791053842837624>
Fala português?
restive condor
Um pouco
naive sparrow
Eu tava usando tradutor
restive condor
Ah, voce pode criar um ticket em portugueis #🎫│make-a-ticket a próxima vez
naive sparrow
Ah, voce pode criar um ticket em portugueis <#571706435449257997> a próxima vez
Certo
naive sparrow
Ah, voce pode criar um ticket em portugueis <#571706435449257997> a próxima vez
Dan
O canal já estava pra ser visto aberto
Mas ainda está aparecendo "Sem acesso".
Lembrando:
Eu quero apenas tickets fechados
restive condor
Entao essa imagem foi tirada depois que o ticket foi fechado?
restive condor
Quer entrar no meu servidor apenas para resolver?
Sim, um momento
steel granite
can anyone help me make it where people can send pictures and stuff in a ticket
austere forge
can anyone help me make it where people can send pictures and stuff in a ticket
Hey there : )
Go to Dashboard > Panel configs > Permissions - Ticket Owner Permissions > EDIT OPENED Attach Files 
steel granite
Hey there : )
Go to Dashboard > Panel configs > Permissions - Ticket Owner Permi...
thank you so much
iron nightBOT
Gave +1 Rep to @austere forge (current: #19 - 306)
austere forge
You're welcome, glad I could help !
tulip narwhal
i cant make anything ad new one or create one
restive condor
i cant make anything ad new one or create one
Hey there! What seems to be the problem? Any error message?
sinful kelp
I can't see my friends server (I have administrator perms, I've logged out and re logged in and I've pressed sync servers) someone help
jagged orchid
Can someone help me configure ticketool on my server?
restive condor
I can't see my friends server (I have administrator perms, I've logged out and r...
Hey there! Make sure you have Discord's administrator permissions enabled in your role settings and not just a role named "admin" or "staff"
restive condor
Can someone help me configure ticketool on my server?
Hey there! Of course, see below 🙏
stark runeBOT
jagged orchid
Hey there! Of course, see below 🙏
Below what..
restive condor
The embed sent just below my message
restive condor
Maybe you could enter my server and help me? (Ok its weird)
Please #🎫│make-a-ticket for one of my colleagues to help, as I can't do that right now 🙏
prime bridgeBOT
Successful Removals: 1
Unsuccessful Removals: 0
Reason: Support
Moderator: @restive condor
restive condor
Hey there, sorry about that
Let me check what you sent
You will need to resend the images🙏
Separately please
restive condor
i keep getting this error
Alrighty and could you run the /debug command in the channel where you're trying to send this in please?
Ah, pefect then
floral oasis
and did whats told on the troubleshooting page
restive condor
It's possible you have an invalid emoji. I will take a look at your Dashboard
floral oasis
do you need the link that was given?
restive condor
do you need the link that was given?
Nope, that won't be necessary.
Dashboard > Panel Configs > Buttons > Create Ticket Button
You have text in the "Button Emoji" field. You can only have an emoji there, please type in the text in the below field
floral oasis
Nope, that won't be necessary.
``Dashboard`` > ``Panel Configs`` > ``Buttons`` ...
it works, thank you your time
iron nightBOT
Gave +1 Rep to @restive condor (current: #4 - 830)
restive condor
No problem
floral oasis
im back again
i have put the directory for closed Tickets buts its not redirecting\moving the ticket
restive condor
Hi there, could you create a brand new channel under the closed tickets category and run /debug there please?
restive condor
Looks good, can you re-open and re-close that ticket
floral oasis
am i leaking the server id xD
floral oasis
floral oasis
No, anyone can get that
okay
restive condor
im back again
i have put the directory for closed Tickets buts its not redirecti...
Are you sure you applied these changes to the correct panel?
restive condor
it should be just in the category right?
Correct, but if you have multiple panels you will need to apply this on all panels individually
floral oasis
Is this the panel you're talking about? I deleted the other 'Support Ticket' I made because I thought I messed up setting up the first one
floral oasis
Hello jstitch, so i delete the other panel but it still doesnt move the closed ticket
pseudo ravine
Does Ticket Tool have the correct permissions in the Closed Tickets category?
pseudo ravine
Did you create a new ticket after making the changes?
floral oasis
nope
pseudo ravine
Try doing that
pseudo ravine
Purely for debugging purposes, can you give Ticket Tool the Administrator permission
floral oasis
it already does
pseudo ravine
It does not actually
floral oasis
ohh it does have it on the roles xD i'll try that
floral oasis
It does not actually
where do i find that?
drifting plaza
my apex keeps saying no servers found when i try to log in from steam, i have internet connection so i dont know whats going on
humble sequoiaBOT
pseudo ravine
where do i find that?
That part is for Support Only
You can give the Administrator permission by going to Server Settings > Roles > Ticket Tool > Permissions > Administrator >
floral oasis
i remember now i reinvite the bot cuz i thought i set it up wrong
pseudo ravine
Can you create a new ticket now
floral oasis
it move it
pseudo ravine
Then there's a different issue here
Can you send a screenshot of Ticket Tools permissions in the Closed Tickets category
floral oasis
pseudo ravine
What about for the @everyone role?
floral oasis
pseudo ravine
What about the Created Tickets category?
azure field
Hi guys, so ive started using tickets in my server for applications ect. I found out that when I load the transcripts I cant see the photos that were sent. Is there a way to fix this?
floral oasis
same its on sync
pseudo ravine
Hi guys, so ive started using tickets in my server for applications ect. I found...
Hey there. Only premium servers can save 8mb worth of attachments
pseudo ravine
same its on sync
Does Ticket Tool have any other roles?
azure field
Hey there. Only premium servers can save 8mb worth of attachments
so free cant see attachments? what do I need to get premium?
humble sequoiaBOT
The Monthly price changed from $6.00 to $5.99
Yearly subscriptions are not yet available
Don't kick the bot, otherwise, the subscription will be canceled automatically
You'll need to buy the subscription from a computer or on the Application Directory
You might need to run the /premium command on your server to sync the premium status with your dashboard
A subscription can not be transferred between Servers
floral oasis
yap the Bot Role and it was the administrator enabled
pseudo ravine
What if you turn off the Administrator permission?
azure field
@pseudo ravine thank you
iron nightBOT
Gave +1 Rep to @pseudo ravine (current: #8 - 532)
pseudo ravine
You're welcome, glad I could help!
floral oasis
should i remove the bot role ?
pseudo ravine
I'm assuming it has the permission?
floral oasis
nvm i keep forgeting i reinvite the bot on the server so its back to basic perms no admin perms no bot role
pseudo ravine
Does the Ticket Tool role still have the permission?
floral oasis
could i send a vid here ?
pseudo ravine
Sure
floral oasis
pseudo ravine
Can you disable the Administrator permission and create another ticket
pseudo ravine
Seems to be working just fine now?
floral oasis
yap
pseudo ravine
floral oasis
thanks but why did it need admin at first
pseudo ravine
I was just seeing if it was a permissions issue somewhere
floral oasis
thanks @pseudo ravine
iron nightBOT
Gave +1 Rep to @pseudo ravine (current: #8 - 533)
pseudo ravine
You’re welcome, glad I could help!
indigo bison
I have a question. I’m stuck. How do I add more options to a panel ticket? I can only get 2 at most and can’t figure out how to do more? If that’s possible.
indigo bison
Nvm I figured it out! Lol
split skiff
How do I make myself look like a picture?
humble sequoiaBOT
idle flint
How do I make myself look like a picture?
Check out this info ^^
split skiff
Check out this info ^^
I don't know English, can you help me?
humble sequoiaBOT
idle flint
I don't know English, can you help me?
does this help? ^^
split skiff
does this help? ^^
If you have a picture of how to access it from the site, just teach me this and then everything will be easier for me
idle flint
sudden cosmos
hello is this were u make a ticket for unlock tool
humble sequoiaBOT
uneven badger
my setting got reset
the main panel and messages and buttons all got reset and i DID NOT reset them i added new custom commands and added a new panel but then deleted it and i know i didnt delete the wrong one cause they are titled
slim anchor
humble sequoiaBOT
lucid lagoon
An error occurred in the bot, it says that there was an interaction error, I tried it on other servers and clicked to invite again, but there it still doesn’t work
vapid willow
is there a way to see my transcripts in a ticket on another server that i dont own
restive condor
is there a way to see my transcripts in a ticket on another server that i dont o...
Hey there! You will need to request a transcript from server staff
restive condor
An error occurred in the bot, it says that there was an interaction error, I tri...
Hey there! Could you run the /debug command?
vapid willow
Hey there! You will need to request a transcript from server staff
are server staff required to do this?
restive condor
No
vapid willow
alright
dire osprey
How can I create a ticket? I have issues
dire osprey
How can I create a ticket? I have issues
Any admin to talk to ?
restive condor
How can I create a ticket? I have issues
Hey there! You can make a ticket at #🎫│make-a-ticket
timid summit
Hi, how many tickets can you have open at once with a premium account?
restive condor
Hi, how many tickets can you have open at once with a premium account?
Hey there! You can have as many tickets opened in your server as you'd like
As long you stay within the Discord channel limit of 500
timid summit
Oh so does that mean, for instance if I have 25 channels in my Discord right now, I can open up to 475 tickets?
restive condor
Oh so does that mean, for instance if I have 25 channels in my Discord right now...
Correct
And as you go deleting tickets, you can create more
timid summit
That's amazing and so useful, thank you.
restive condor
Can someone here help me with creating tickets?
Hey there! How can I help?
winter moth
I’m creating a server
stark runeBOT
winter moth
I want multiple panels
restive condor
I want multiple panels
Perfect, then you will need to create one different panel per button option and you can then combine them using the instructions below
humble sequoiaBOT
restive condor
Alrighty
restive condor
How do I delete panel I created?
Use the ''DELETE'' button
winter moth
It shows major config mismatch
restive condor
It shows major config mismatch
It's just a security measure to prevent you from accidentally deleting all your panels.
If you'd like to delete your last/only panel, please create another panel first before deleting the previous one
winter moth
It's just a security measure to prevent you from accidentally deleting all your ...
I can’t do that too
It tells same thing
restive condor
Create another panel first using the green + button
Save the changes
Then go back to the other panel and delete it
flint widget
i am trying to make the bot do like a support bot so someone can take a ticket and ask a question and support can help them out. does anyone know how to do that?
restive condor
i am trying to make the bot do like a support bot so someone can take a ticket a...
Hey there! See below
stark runeBOT
restive condor
Let me know if you have any questions 🙏
flint widget
ok thank you
restive condor
U told me to send it
Only send it once you're done
winter moth
Like when ppl open tickets I want bot to mention specific roles
humble sequoiaBOT
1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to ping your support on
4. Open the Ticket options menu
5. Click on Edit Ticket Message
6. In the Message Content use one of the role mention syntax (**{@Role Name}**/**{Role ID}**)
7. Save changes
Note: For this to work properly, Ticket Tool requires the Mention Everyone permission. Or the role must have the Allow anyone to @mention this role setting enabled 
restive condor
I can't set it up for you sadly, but see here how to mention roles
flint widget
thank you dan it works now
restive condor
Glad to hear
vestal mural
شباب مين عنده حل لهاذي المشكلة
إن قيامك بذلك بسرعة كبيرة ينص على الانتظار لمدة 3 ثوانٍ 😃
drowsy vortex
انتظرت اكثر من المدة المطلوبة لدي
vestal mural
انتظرت اكثر من المدة المطلوبة لدي
وماذا لو قمت بالنقر فوق التذكرة مرة أخرى؟ هل سيظهر نفس الشيء مرة أخرى؟
drowsy vortex
نعم
drowsy vortex
vestal mural
لديك تذكرة واحدة بالفعل، ربما كان هناك خطأ في طلب منك الانتظار، ومع ذلك لا تزال مفتوحة، حاول البحث عن تذكرة جديدة
تذكرة قمت بفتحها وليس أي شخص آخر.
drowsy vortex
و التذكرة التي يتكلم عليها ليست ظاهره الي بسبب طلوعي من السيرفر ودخولي مرة اخرى
vestal mural
و التذكرة التي يتكلم عليها ليست ظاهره الي بسبب طلوعي من السيرفر ودخولي مرة اخرى
اتصل بمسؤول الخادم الذي لديه حق الوصول لمراجعة التذاكر، واطلب منه إغلاقه
vestal mural
كم الفترة التي يمكنني اني احول فيها
هذا ليس روبوتًا لأداة التذاكر، سأذهب إلى دعم الروبوت لهذا الاستفسار، لأنني لا أعرف حقًا هذا الروبوت
restive condor
It’s confusing
Can I get your server name or ID so I can take a look at what you have done?
winter moth
Flash Dankers
restive condor
Flash Dankers
Ok so how many options would you like to have?
winter moth
Panels?
restive condor
Correct
restive condor
Should I tell name?
Then create 4 different panels using the green + button
Let me know once you have done that 🙏
timid summit
Is there a way to set one role in Discord to be able to request from a button only once every 24 hours, and another button/panel for a different role up to 3 times every 24 hours?
restive condor
Is there a way to set one role in Discord to be able to request from a button on...
Hey there! It's currently not possible to limit a button per user for certain times.
You can a schedule to limit between which hours tickets can be opened, or how many tickets a user can have open at the same time but not what you're requesting, sadly
You can suggest this feature
humble sequoiaBOT
austere forge
The “to create a ticket react with 📩”
Hey there : )
Go to Dashboard > Panel configs > Button - create a ticket
and change button text
latent briar
and change button text
Which?
austere forge
You're welcome, glad I could help !
kindred harbor
hey there, a year or so ago I used a ticket bot that allowed you to enter your own discord bot token and it would run the bot on it, i think back then it was on patreon but i don't recall. is this the same service?
restive condor
I don’t c panel config in dashboard
Panel configs is the main page to create panels, you're redirected to it by default but it's on the left sidebar of your server Dashboard
restive condor
hey there, a year or so ago I used a ticket bot that allowed you to enter your o...
Hey there! We don't have custom bots/whitelables yet. Nor have we used patreon. Wrong Ticketing bot I believe
kindred harbor
Hey there! We don't have custom bots/whitelables yet. Nor have we used patreon. ...
oh okay, apologies!
lunar abyss
hey I am trying to change the panel message but I cant type for some reason
restive condor
Can u explain again from start?
Go to the Dashboard and use the + to create panels
If you'd like 4 different options, create 4 panels
You don't have to send the panels just yet
Simply create them
restive condor
hey I am trying to change the panel message but I cant type for some reason
Hey there! You can edit the text in the embed message by clicking on "Embed editor", the rest require a premium subscription
iron nightBOT
Gave +1 Rep to @restive condor (current: #4 - 832)
winter moth
Panels with same name or different name?
restive condor
Panels with same name or different name?
You can name them different if you'd like, just so it's easier to identify
winter moth
Panels r like options when u open create ticket right?
humble sequoiaBOT
austere forge
see above : )
humble sequoiaBOT
austere forge
hey there : )
see above
tepid sky
hey there : )
see above
Thanks fam
iron nightBOT
Gave +1 Rep to @austere forge (current: #18 - 307)
austere forge
You're welcome, glad I could help !
restive condor
Panels r like options when u open create ticket right?
Correct
blissful stump
Hello, good afternoon, so I need to create a support ticket on my server, but I don't know the basic commands to create the support ticket, could anyone help me? 😞
stark runeBOT
restive condor
Hello, good afternoon, so I need to create a support ticket on my server, but I ...
Hey there! See above ^^
Let me know if you have any questions 🙏
blissful stump
Wow thank you very much! 😸
restive condor
Perfect. Now would you like to combine them like we have them in #🎫│make-a-ticket or as a dropdown?
winter moth
I don’t want like that
restive condor
I don’t want like that
So you'd like them separately?
winter moth
Ye
winter moth
I don’t want to send
restive condor
What do you want to do?
humble sequoiaBOT
1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to ping your support on
4. Open the Ticket options menu
5. Click on Edit Ticket Message
6. In the Message Content use one of the role mention syntax (**{@Role Name}**/**{Role ID}**)
7. Save changes
Note: For this to work properly, Ticket Tool requires the Mention Everyone permission. Or the role must have the Allow anyone to @mention this role setting enabled
restive condor
There you go ^^
winter moth
When ppl open tickets for partnerships, it should ping @partnershipmanager will be with u shortly
Like this
restive condor
When ppl open tickets for partnerships, it should ping @partnershipmanager will ...
You can include that in the Ticket message
Dashboard > Panel Configs > Messages > Edit Ticket Message
Include the role in this format {@Role Name} - capitalised the same way you have it on Discord
restive condor
Is this correct?
Yep
timber onyx
guys i need help
restive condor
guys i need help
Hi there, how can I help?
timber onyx
Hi there, how can I help?
i have a bug with the bot
restive condor
What's the bug 😄
timber onyx
What's the bug 😄
I have selected that the server staff can write on tickets but it still won't let them write
restive condor
I have selected that the server staff can write on tickets but it still won't le...
Please make sure you have given them permission on the Dashboard > Panel Configs > Permissions > Support Team Permissions - Edit Opened > SEND MESSAGES
If you have done that, test it again with a brand new ticket please
timber onyx
If you have done that, test it again with a brand new ticket please
I did the same things before asking and it doesn't work
restive condor
I did the same things before asking and it doesn't work
Alright, can I get your server name or ID?
timber onyx
Alright, can I get your server name or ID?
yeah wait a sec
winter moth
Who can c tickets if anyone opened it?
restive condor
Who can c tickets if anyone opened it?
The owner, administrators and any role you list under the Dashboard > Panel Configs > General > Support Team Roles
timber onyx
@restive condor i send ti you my server id
restive condor
Please don't DM staff, simply send it here next time
restive condor
<@795710289425334303> i send ti you my server id
Dashboard > Panel Configs > General - Remove the role from the additional roles field
timber onyx
ok
timber onyx
Please don't DM staff, simply send it here next time
ok sorry
winter moth
The owner, administrators and any role you list under the ``Dashboard`` > ``Pane...
Should I add ticket tool?
restive condor
Should I add ticket tool?
That's not necessary, no
winter moth
I think I’m finished setting up this thing
Should I do anything to role permissions in server?
restive condor
Nope
timber onyx
Nothing
winter moth
U helped me a lot
timber onyx
it does not work
winter moth
Can I give u many rps thing?
restive condor
Can I give u many rps thing?
You can only give one at a time
winter moth
Thnx
restive condor
it does not work
Have you saved the changes and tried with a brand new ticket?
timber onyx
Have you saved the changes and tried with a brand new ticket?
yeah
timber onyx
Is this happening to one staff member only? Or all?
all
restive condor
Do thanks @user or +rep @user
winter moth
Thanks @restive condor
iron nightBOT
Gave +1 Rep to @restive condor (current: #4 - 833)
restive condor
Dashboard > Panel Configs > Panel > Attached Panels - Remove any panels you have there
winter moth
When I create tickets, there r no options like partnerships, etc
stark anvil
i got scammed in a server, and the owner supposidly deleted the server,
Is there any way to retrieve the ticket transcript?
restive condor
When I create tickets, there r no options like partnerships, etc
You will need to send all your panels individually like you said you wanted
restive condor
i got scammed in a server, and the owner supposidly deleted the server,
Is there...
Hey there! Unfortunately, we don't store transcript for privacy reasons.
Only staff may give you a transcript, if the server is deleted then the transcript is most likely gone
rancid venture
hey is it possible to add like server emotes in the ticket message
restive condor
It sends same msg again and again
They are different panels though.
To edit the message you can do so from the Dashboard > Panel Configs > Messages > Edit Panel Message``
restive condor
hey is it possible to add like server emotes in the ticket message
Hey there! Yes, you can use the <:emojiname:emojiID> format. The easiest way to get this is by using the id command in your server
$id 
humble sequoiaBOT
$id <:smil:936485535403356221>
restive condor
See below how to make a dropdown menu
humble sequoiaBOT
Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on
First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel
After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.
Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.
mossy crypt
How do i get a custom text like this?
restive condor
How do i get a custom text like this?
Hey there! You can edit your messages from the Dashboard > Panel Configs > Messages
mossy crypt
Hey there! You can edit your messages from the ``Dashboard`` > ``Panel Configs``...
Ty
iron nightBOT
Gave +1 Rep to @restive condor (current: #4 - 834)
mossy crypt
Hey there! You can edit your messages from the ``Dashboard`` > ``Panel Configs``...
I can't edit it
restive condor
I can't edit it
Click on ''Embed Editor'' and you can edit the message inside the embed up to 250 characters.
The rest of the fields require premium
restive condor
Those are the options that will be in your dropdown menu
restive condor
This right here is a dropdown menu. Each of those options there has to be set in the Dashboard
So the ''Display'' is what the option will be called in the dropdown menu
The ''emoji'' the emoji for that option
And the description will be in smaller writing below the display
Use the green ''Add Item'' button to add options to your dropdown menu
It should look something like this
mossy crypt
Where do i change the collor of this line?
restive condor
Where do i change the collor of this line?
Within the embed editor as well but it requires a premium subscription
mossy crypt
Ohh Okay
winter moth
winter moth
Can u join my server for 5 mins to check if it’s working?
restive condor
Can u join my server for 5 mins to check if it’s working?
That's nothing we do unfortunately, you can simply create a ticket yourself or use an alt account, but from your setup it should be working correctly
floral swallow
Hello can someone help me. I have a ticket categories that stay in the channel list even when there's no tickets opened, I made a new one exactly the same way as I normally do but when there are no tickets that category gets hidden from the channel list. I don't have the channel muted or hidden via discord. What's the issue?
My bad 🤦
restive condor
Hello can someone help me. I have a ticket categories that stay in the channel l...
Hey there! Make sure you're following the category from your id:customize channel
floral swallow
Hey there! Make sure you're following the category from your <id:customize> chan...
Hi Dan, I have double checked and I am.
restive condor
Hi Dan, I have double checked and I am.
Are you the server owner?
floral swallow
Ohhh that's weird it was discord being buggy.. I unfollowed and refollowed..
Now it works, don't know why I didn't try that before. 😂
restive condor
No worries, glad it works now
floral swallow
Thanks my man
kindred salmon
Eu preciso de ajuda
humble sequoiaBOT
━━ User's inquiry has been moved to a ticket ━━
kindred salmon
Fui banido por esse motivo
humble sequoiaBOT
raven talon
How get ticket in servers
stark runeBOT
restive condor
How get ticket in servers
Hey there! See above ^^
raven talon
Ok ty
restive condor
Let me know if you have any questions 🙏
austere oxide
I want people to edit their ticket channel into their username by chancing the channel name theirselfes without givinf them perms to edit every channel and add channels to the server, how do I do this?
austere forge
I want people to edit their ticket channel into their username by chancing the c...
Hey there : )
they can use the command $rename (ticketname) to modify their own ticket name
To do this you need to enable this usage
Dashboard > Command configs > Rename - Support team only 
and put allowed roles
fossil osprey
I am having trouble getting ticket tool gold back in my server
i do have a subscription
wheat crag
/setup command does not work in my server
humble sequoiaBOT
austere forge
I am having trouble getting ticket tool gold back in my server
hey there : )
see above
austere forge
/setup command does not work in my server
Hey there : )
could you use /debug in same channel pls
wheat crag
nvm i got it bc it didnt have access to the channel 😭
austere forge
all good
fossil osprey
hey there : )
see above
thats what i needed was just an invite link for the bot, its back and working now, and glad it saved all my configs and picked up the tickets that were already open, thank you for the quick help
iron nightBOT
Gave +1 Rep to @austere forge (current: #18 - 308)
austere forge
You're welcome, glad I could help !
bleak citrus
pseudo ravine
Do you need any support regarding Ticket Tool?
humble sequoiaBOT
restive condor
th premium bot
Hey there! See above ^^
alpine sparrow
Hey there! See above ^^
I have read that 200
and I still dont know how to invite it please give a lil extra help xD
I did it last week but I forgot and I have been 30mins
restive condor
I have read that 200
Click on the "here" button to get an invite
Then invite it to your server
jade topaz
is there a way to change the channel name where it says ticket? I want it to be easier for staff to go on certain tickets
humble sequoiaBOT
Note: This is a premium feature
small glen
How do you open a ticket? Is it a command I'm just not understanding? I have the ticket panels made, but I don't know how to open them for usage-
nimble hill
need invte to the server
echo yacht
How do you open a ticket? Is it a command I'm just not understanding? I have the...
Did you send the panel to a channel?
small glen
I did figure it out, thank you
broken tide
Hello, I would need help with something.
I'm basically building a way to recruit members for multiple ''guilds'' within an ''alliance of guilds''.
So I went with the DropDown Style, and it permits the user to choose the ''guild'' he wants to join.
But I`m trying to set it as when he choses the said guild, only the guild master, and officers of only that guild would see the ticket and not guild masters and officers from other guilds.
So is there a way to force that the support team has the two roles required and not one or the other?
pseudo ravine
Hey there. Ticket Tool will give access to all roles listed under Support Team Roles
broken tide
Indeed, my question was is there a way to force there being two roles required, instead of every role has access.
If that makes sense.
pseudo ravine
No, there is not
iron nightBOT
Gave +1 Rep to @pseudo ravine (current: #8 - 534)
opaque hollow
Opa
halcyon dirge
No, there is not
Hi! How do I enable claim button
surreal notch
What permission to give so sm1 can manage my whole ticket system?
restive condor
What permission to give so sm1 can manage my whole ticket system?
Hey there! You can select Dashboard roles from the Dashboard > Server Configs > Dashboard Roles
humble sequoiaBOT
restive condor
Hi! How do I enable claim button
Hey there! Claiming is a premium feature
humble sequoiaBOT
Note: This is a premium feature
stone delta
Hi all! I wanted to ask how to write in a ticket in a line, as in the example below?
restive condor
Hi all! I wanted to ask how to write in a ticket in a line, as in the example be...
Hey there! You can enable In-line beside each additional field in your embed message
glass lark
Hi, How To Create Tickets In Category ?
restive condor
Hi, How To Create Tickets In Category ?
Hey there! Dashboard > Panel Configs > Category
humble sequoiaBOT
iron nightBOT
Gave +1 Rep to @restive condor (current: #4 - 837)
austere oxide
What happens if you try to create a ticket when the ticket category is full?
restive condor
What happens if you try to create a ticket when the ticket category is full?
Hey there! They will be created at the top of the channel list, outside all categories. Unless you have overflow categories set up
humble sequoiaBOT
mossy vine
Hey there! They will be created at the top of the channel list, outside all cate...
Is the website down right now?
restive condor
Is the website down right now?
Nope. What seems to be the problem?
mossy vine
Nope. What seems to be the problem?
I can't access the dashboard
restive condor
I can't access the dashboard
The Dashboard as a whole? Or you can't access a specific server?
mossy vine
The Dashboard as a whole? Or you can't access a specific server?
I can't access tickettool.xyz
Clicking it loads forever
restive condor
I can't access tickettool.xyz
Can you re-try in a few minutes please 🙏
abstract bridge
Moin moin kann einer mir helfen
restive condor
Moin moin kann einer mir helfen
$deticket
humble sequoiaBOT
mossy vine
Can you re-try in a few minutes please 🙏
Domain might be filtered.
restive condor
I guess, though it's working for everyone else. Maybe you can try another browser?
timid summit
Is there a limit to how many tickets can be opened in a certain time frame, like a month?
mossy vine
I guess, though it's working for everyone else. Maybe you can try another browse...
It works in another browser 💀
My two hours....
restive condor
Sorry about that. From personal experience, Opera is not great to load Discord bot's Dashboards
restive condor
Is there a limit to how many tickets can be opened in a certain time frame, like...
Hey there! It's not currently possible to set such limits.
Feel free to make a suggestion
humble sequoiaBOT
timid summit
Hey there! It's not currently possible to set such limits.
Feel free to make a ...
Oh actually that's a good thing for me, if there was a limit then it would actually be a major hindrance for me. Thank you!
iron nightBOT
Gave +1 Rep to @restive condor (current: #4 - 839)
vocal jasper
humble sequoiaBOT
cold gazelle
How do I make it ping a role when a ticket is created? I tried "<@[role id]> but it doesn't actually ping it, and in the Ticket dashboard it says "unknown role."
humble sequoiaBOT
1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to ping your support on
4. Open the Ticket options menu
5. Click on Edit Ticket Message
6. In the Message Content use one of the role mention syntax (**{@Role Name}**/**{Role ID}**)
7. Save changes
Note: For this to work properly, Ticket Tool requires the Mention Everyone permission. Or the role must have the Allow anyone to @mention this role setting enabled
austere forge
How do I make it ping a role when a ticket is created? I tried "<@[role id]> bu...
hey there : )
see above
austere oxide
What perms are needed for someone to rename a ticket channel?
deft geode
How to resend a ticket Message?
austere forge
Hey there : )
they can use the command `$rename` (ticketname) to modify their o...
@austere oxide 
austere forge
How to resend a ticket Message?
Hey there : )
Go to Dashboard > Panel configs - and press send button
deft geode
0h okay 👍
opaque inlet
Does rename have a cooldown for 7m ?
austere oxide
<@1224659076500291625> <:this:894279341108772914>
there was something with the $rename command or am I wrong?
it says this when they want to do that
austere forge
there was something with the $rename command or am I wrong?
yes, read my message : )
Dashboard > Command configs > Rename - Support team only and put allowed roles
humble sequoiaBOT
Long's issue has been solved in another channel.
jade topaz
hey i have lil problem with ticket tool on my servsr anyone can help me fix it?
restive condor
hey i have lil problem with ticket tool on my servsr anyone can help me fix it?
Hey there! How can I help?
jade topaz
Hey there! How can I help?
i have ticket tool and when anyone creates ticket even when its private category everyone can see the ticket
restive condor
i have ticket tool and when anyone creates ticket even when its private category...
Dashboard > Panel Configs > Permissions > Everyone Role Permissions - Edit Opened > 
VIEW CHANNEL
iron nightBOT
Gave +1 Rep to @restive condor (current: #4 - 840)
solemn moat
can i open a ticket as a member with the ticket id?
austere oxide
Is there a feature where you can see how many tickets are in a category and show it in a channel?
austere forge
Is there a feature where you can see how many tickets are in a category and show...
With Ticket tool this is not possible
But you have the Statistics option which allows you to display the number of open / closed / claimed per panel
Dashboard > Statistics
austere forge
can i open a ticket as a member with the ticket id?
Hey there : )
What do you mean
hard eagle
hihi i have a ticket panel set up in my server , and users are unable to see message history ! is this something i may have changed in the ticket panel or elsewhere ?
restive condor
hihi i have a ticket panel set up in my server , and users are unable to see mes...
Hey there! Dashboard > Panel Configs > Permissions > Ticket Owner Permissions - Edit Opened > READ MESSAGE HISTORY
hard eagle
much thanks !
deft geode
it's possible to give admins and moderators access to the ticket panels so they can manage it?
jade topaz
i cant use /setup
humble sequoiaBOT
austere forge
it's possible to give admins and moderators access to the ticket panels so they ...
Hey there : )
see above
austere forge
i cant use /setup
Hey there : )
Make sure that the bot has: VIEW CHANNEL SEND MESSAGE and READ MESSAGE HISTORY perms in the channel
deft geode
Hey there : )
Thanks 👍
iron nightBOT
Gave +1 Rep to @austere forge (current: #18 - 309)
iron nightBOT
Gave +1 Rep to @austere forge (current: #18 - 310)
austere forge
You're welcome, glad I could help !
random valve
I’m trying to figure out how to add emotes to the ticket?
humble sequoiaBOT
━━ User's inquiry has been moved to a ticket ━━
stray surge
i have a question about the terms and service ?
echo yacht
i have a question about the terms and service ?
What question?
ToS can be found at https://tickettool.xyz/terms-of-service
stray surge
What question?
ToS can be found at https://tickettool.xyz/terms-of-service
i cant find it was the question the follow up one is the use of the bot for id verification yay or nay?
shut bolt
*i cant find it* was the question the follow up one is *the use of the bot for i...
Could you please develop more on what you mean by that?
stray surge
Could you please develop more on what you mean by that?
of course, i want to use the ticket tool bot to verify people by photo id for my discords and ive heard many things but do you folks have anything against using your bot to do that ?
shut bolt
of course, i want to use the ticket tool bot to verify people by photo id for my...
I'm unsure of what you have heard about us. However guiding myself by the description, you can indeed use our bot for that, unless you are running a scam everything should be alright :)
stray surge
I'm unsure of what you have heard about us. However guiding myself by the descri...
thank you very much was abit confused when i was told but glad i heard it from you folks
iron nightBOT
Gave +1 Rep to @shut bolt (current: #1 - 1363)
errant atlas
Hello
stray bobcat
👋
errant atlas
Hello
frigid marsh
how do i make it so theres a reaction below a message and when its reacted it makes a ticket
ik its probably straight forward but its actually tilting how idk how to do it
humble sequoiaBOT
austere forge
ik its probably straight forward but its actually tilting how idk how to do it
Hey there : )
see above for setup Ticket tool on your server
frigid marsh
ty
bleak phoenix
I'm trying to claim tickets and it says "claiming is not enabled". How do I fix this then?
austere forge
I'm trying to claim tickets and it says "claiming is not enabled". How do I fix ...
Hey there : )
make a sure enable ticket claiming
austere forge
You're welcome, glad I could help !
buoyant slate
Hi there! Looking for a bit of support with my ticket tool
I run a community server, and I'm wondering if there's a way to have tickets be private even from us in the admin if we haven't been added
stray bobcat
I run a community server, and I'm wondering if there's a way to have tickets be ...
Hey! If someone has the administrator permission, unfortunately they will see all channels and tickets regardless. It is not possible to change this, as this is a discord feature that is intended by design.
buoyant slate
Hey! If someone has the administrator permission, unfortunately they will see al...
Alright understood. Thank you!
iron nightBOT
Gave +1 Rep to @stray bobcat (current: #35 - 100)
buoyant slate
Got it
brittle prism
Hello everyone, I have a question. When someone creates a ticket on my server, they can only open one ticket and not several. How do I set it so that people can create more tickets?
restive condor
Hello everyone, I have a question. When someone creates a ticket on my server, t...
Hey there! Dashboard > Panel Configs > Limits
brittle prism
And my second question is that after the member presses "Create a ticket", the messages are visible to the member and do not disappear automatically
restive condor
And my second question is that after the member presses "Create a ticket", the m...
Like the confirmation ephemeral message linking to the ticket?
brittle prism
Like the confirmation ephemeral message linking to the ticket?
After creating a ticket this message does not disappear (only the member sees this) not me as admin
Even if the ticket is closed, you still see this message in the channel, so you have to remove everything manually
restive condor
After creating a ticket this message does not disappear (only the member sees th...
Correct, they're ephemeral messages, they can either use the ''Dismiss message'' button or they will automatically disappear after a few minutes or when they restart Discord
brittle prism
Okay thanks man!
restive condor
No problem
brittle prism
No problem <:PabloTiphat:983791053842837624>
And my last question is How do I set it so that when a member opens a ticket, their name is on the ticket and not e.g. Ticket#1234
restive condor
And my last question is How do I set it so that when a member opens a ticket, th...
You can use the {ticket.owner.name} variable as the ticket message, but custom ticket names require premium
humble sequoiaBOT
Note: This is a premium feature
brittle prism
Big G
sudden arrow
Boa noite,
Estou o problema abaixo referente a criação de tickets, podem me ajudar?
iron nightBOT
Gave +1 Rep to @restive condor (current: #4 - 841)
restive condor
Boa noite,
Estou o problema abaixo referente a criação de tickets, podem me aju...
Boa noite, voce pode usar o comando /debug por favor 🙏
somber star
i need help i got perma banned and idk why i got it
humble sequoiaBOT
sudden arrow
Boa noite, voce pode usar o comando ``/debug`` por favor 🙏
Usei, apareceu isto.
restive condor
Usei, apareceu isto.
Ticket Tool está sem permissoes para ''Manage Roles'' e ''Manage Channels''
vital steppe
I'm trying to add the ticket to my server but it's not working
restive condor
I'm trying to add the ticket to my server but it's not working
Hey there! What seems to be the problem?
vital steppe
I'm trying to make a ticket but it keeps saying you don't have a permission to
restive condor
I'm trying to make a ticket but it keeps saying you don't have a permission to
Can I get your server name or ID, please?
sudden arrow
Ticket Tool está sem permissoes para ''Manage Roles'' e ''Manage Channels''
Obrigado
Resolvido!
restive condor
Perfeito, que tenha um bom dia!
fallow niche
alguem sabe como cria tickte
humble sequoiaBOT
vital steppe
My server name is @vital steppe
scenic plinth
No, I think thats your username.
humble sequoiaBOT
vital steppe
What do you mean by server name then
vital steppe
No, I think thats your username.
What do you mean
pseudo ravine
Do you need any support regarding Ticket Tool?
solemn oak
Could someone help me out. How do I do the thread style on ticket tool. So when they create the ticket a popup box appears with like questions ky.
yk*
humble sequoiaBOT
kind axle
How do I add someone except a ticket?
median wigeon
You mean that you can edit your panel message
median wigeon
How do I add someone except a ticket?
If you want to add someone use the command and than the name $add
gaunt harness
So I don’t see mange
terse thunder
question rq, does this ticket bot allow a form to prompt up an when that is toggled by creating a ticket, it asks for say a custom ticket name, say ticket-needhelpmypcbroke, x person customized it an said x, is there a way to have that as the ticket name (channel name)?
stoic dagger
When someone opens a ticket, how do I make the bot ping them in the embed?
nova viper
how to change the name of the bot and put it my own name
humble sequoiaBOT
idle flint
how to change the name of the bot and put it my own name
See above
nova viper
and how to change the logo of the bot
nova viper
I KNOW A PERSON THAT HE CHANGE THE LGO
idle flint
Not on Ticket Tool, maybe another bot.
nova viper
IN WICH BOT
idle flint
We are the support server for Ticket Tool only, sorry.
normal wraith
How can I resubmit my ID card
humble sequoiaBOT
idle flint
How can I resubmit my ID card
see above.
normal wraith
Ok thanks
nova viper
HOW TO PUT 2 CATERGORIES AFTER CLICKING ON OPEN A TICKET
?
how to add 2 categories after clicking on open a ticket
humble sequoiaBOT
idle flint
how to add 2 categories after clicking on open a ticket
see above
boreal trout
E!panel
light snow
Hi guys, I'm using threads style but although I enabled the "Two Step Ticket" everytime I close a ticket the threads disappears. I don't know if it is cancelled or I just can't access it due to permission. Is it a normal behaviour or do I need to change other settings?
restive condor
Hi guys, I'm using threads style but although I enabled the "Two Step Ticket" ev...
Hey there! It's most likely getting archived once closed.
Go into the threads icon (just beside the pins one) in the channel where threads are created from, and they should up there
gray yarrow
So I'm seemingly having an issue with the variables.
I go put in the variable, and it doesn't actually do anything, for both the role ID and the role name, of the team I want to tag in the message when the ticket is created.
{user}, thank you for contacting the {@Peer-to-Peer Support Team}. Please read the text below., that's what I've got in my message that it sends.
This is what it sends:
And the role does exist.
restive condor
`{user}, thank you for contacting the {@Peer-to-Peer Support Team}. Please read ...
Hey there! Try using the {ID} format instead, replacing "ID" with the role's ID. As the other format must be exactly as it is on Discord
gray yarrow
Hey there! Try using the ``{ID}`` format instead, replacing "ID" with the role's...
I'll try that again. When I did that, it just posted the string of numbers.
restive condor
Make sure not to include the @ symbol if using the ID
gray yarrow
Does this also include in the embedded message also? Even in the embedded message, it isn't tagging the role.
restive condor
Does this also include in the embedded message also? Even in the embedded messag...
Correct, though mentions within embeds won't actually ping the user/role
gray yarrow
Correct, though mentions within embeds won't actually ping the user/role
Yeah, I use embeds frequently, so this I do know, but, I must not have had enough caffeine this morning, because it works on the initial tag now.
Thanks!
iron nightBOT
Gave +1 Rep to @restive condor (current: #4 - 846)
restive condor
Glad to hear
errant atlas
Yo
humble sequoiaBOT
dusk maple
Hello, I have a question. It isnt related to ticketbot or anything, I just want to know if theres a bot that can do this type of thing.
restive condor
Hello, I have a question. It isnt related to ticketbot or anything, I just want ...
Hey there! what is it?
dusk maple
Hey there! what is it?
what bot would be best used for anti-nuke, anti-raid, or anything that dangers a dc server. Against a staff, mod and especially an admin
restive condor
what bot would be best used for anti-nuke, anti-raid, or anything that dangers a...
You can find bots on https://top.gg but we use Wick 😄
dusk maple
You can find bots on https://top.gg but we use Wick 😄
Do you know other bots besides wick?
restive condor
Do you know other bots besides wick?
Security is also a good one, but you can find a list of bots and compare their features on top.gg
iron nightBOT
Gave +1 Rep to @restive condor (current: #4 - 847)
restive condor
ive
May you try deleting it from the Dashboard https://tickettool.xyz/dashboard, using the ''DELETE'' button
spark kayak
i am admin of a server but the site is not letting me access the bot panel
humble sequoiaBOT
restive condor
i am admin of a server but the site is not letting me access the bot panel
Hey there! See above ^^
restive condor
what is the cmd to give permission?
You will either administrator permissions enabled on your role settings (Level 4) or a Dashboard role (Level 2)
humble sequoiaBOT
spark kayak
You will either administrator permissions enabled on your role settings (Level 4...
i have administrator permission on my role
restive condor
i have administrator permission on my role
Could you screenshot that please 🙏
spark kayak
role administrator or what?
restive condor
Correct, the role with the permissions enabled
spark kayak
Correct, the role with the permissions enabled
here
humble sequoiaBOT
spark kayak
ok let me do it
spark kayak
Looks good, can you go ahead and kick the bot and re-invite it please
done invited the bot back now?
restive condor
done invited the bot back now?
Run the level command again 😄
spark kayak
ok
spark kayak
Run the level command again 😄
wowo its 4 now
restive condor
Great, you should be able to access the Dashboard now
spark kayak
Great, you should be able to access the Dashboard now
thank you @restive condor for your help 😸
iron nightBOT
Gave +1 Rep to @restive condor (current: #4 - 848)
restive condor
No problem, glad I could help
snow token
Hey guys I was wondering can I make it so other staff cant type if I claimed the ticket?
restive condor
Hey guys I was wondering can I make it so other staff cant type if I claimed th...
Hey there! Dashboard > Panel Configs > Claiming > "Change Other Support Team Permissions when claimed" - Edit Permissions > VIEW CHANNEL & SEND MESSAGES
snow token
Hey there! ``Dashboard`` > ``Panel Configs`` > ``Claiming`` > <:Switch_enabled:1...
It didnt work still
restive condor
It didnt work still
Make sure you applied this to the correct panel, are testing with a brand new ticket, and the people you'd like to remove don't have administrator permissions
snow token
Make sure you applied this to the correct panel, are testing with a brand new ti...
Look I want if I claim the ticket I dont want other admins to type
Is that possible?
restive condor
Is that possible?
No, if they have administrator permissions, they have full control of the server. They can do everything but delete the server, so you cannot remove their permission to speak in channels
snow token
What if I removed the admin? And make a role that is not that strong
restive condor
Hey there! ``Dashboard`` > ``Panel Configs`` > ``Claiming`` > <:Switch_enabled:1...
If you remove their admin permissions, then yes. They won't be able to speak in the channel with this setup
iron nightBOT
Gave +1 Rep to @restive condor (current: #4 - 849)
restive condor
No problem
summer vale
Is there a way for ticket tool to give a role to users who have created a ticket?
restive condor
Is there a way for ticket tool to give a role to users who have created a ticket...
Hey there! Yes, Dashboard > Panel Configs > Ticket > Ticket Opened Roles
This is a premium feature though
iron nightBOT
Gave +1 Rep to @restive condor (current: #4 - 850)
restive condor
No problem
light snow
Hey there! It's most likely getting archived once closed.
Go into the threads i...
Yeah it was right there. Thanks Dan!
iron nightBOT
Gave +1 Rep to @restive condor (current: #4 - 851)
restive condor
No problem, glad I could help!
tame geyser
i didnt get my withdral amount yesterday i did
humble sequoiaBOT
wary rose
How do I get a ticket?
pseudo ravine
Hey there. Can you confirm this regarding the Ticket Tool Discord bot?
wary rose
Hey there. Can you confirm this regarding the Ticket Tool Discord bot?
Where is this?
pseudo ravine
This is the support server for the Ticket Tool Discord bot
icy saffron
i cant claim the ticket, how do i solve the problem?
humble sequoiaBOT
Note: This is a premium feature
safe urchin
I have an issue with my ticket bot, it’s able to create channels for tickets just fine but it doesn’t give us the option to close the ticket, how can I fix this?
marble nest
التقديم مغلق؟
Is applying for Arab support closed?
icy saffron
tengo limite de canales y no me deja abrir ticket que puedo hacer
humble sequoiaBOT
━━ pistolero's inquiry has been moved to a ticket ━━
restive condor
التقديم مغلق؟
Is applying for Arab support closed?
Correct, just like the message you've screenshotted says, applications are closed. Keep an eye #📣│server-news for when they re-open
restive condor
I have an issue with my ticket bot, it’s able to create channels for tickets jus...
Hey there! So Tickets are created without the introduction/ticket message?
marble nest
Correct, just like the message you've screenshotted says, applications are close...
ok, thank you
unique hinge
I had a ticket on a server and I got closed automaticly and I didn't recieved any transcript for that ticket but the ticket was important to me.
Is there any way I can access the transcript?
restive condor
I had a ticket on a server and I got closed automaticly and I didn't recieved an...
Hey there! Unfortunately, we don't store transcript for privacy reasons.
You will have to reach out to server staff for them to provide a transcript
unique hinge
Hey there! Unfortunately, we don't store transcript for privacy reasons.
You wi...
I did. But they said the don't see any transcript of my ticket unfortunately.
restive condor
Tell them to double check their searching the right ID.
If they can't find it, then unfortunately there's nothing we can do, as we don't have access to external servers' transcripts
unique hinge
Tell them to double check their searching the right ID.
If they can't find it, ...
Sure.
Anyways Thanks
civic lance
Greetings,
I am using your ticket tool bot on my discord server. But when I enter the dashboard panel and I want to create more than one button in the message that my bot writes, is it possible to do this? So I want to add 1 more button next to the green button.
humble sequoiaBOT
civic lance
If this is possible, could you please tell me where and how to do it?
austere forge
If this is possible, could you please tell me where and how to do it?
Hey there :)
see embed above
civic lance
see embed above
Thank you very much, I will try.
austere forge
You're welcome
safe urchin
Hey there! So Tickets are created without the introduction/ticket message?
It was there before and now it’s gone
restive condor
It was there before and now it’s gone
Is it happening with every ticket? Or is it possible somebody may have deleted it?
civic lance
Hey there :)
Can't we duplicate the button from this section?
austere forge
Can't we duplicate the button from this section?
Not possible,
To display another button, you need to create a panel and define it in the Multi panels option, as this is a new panel
Otherwise it would be the same ticket creation panel
civic lance
Not possible,
To display another button, you need to create a panel and define ...
How can I do that? Can you tell me a little bit?
austere forge
follow guide here ^^
humble sequoiaBOT
civic lance
I will throw an example image, I want to do something like this in the ticket tool bot, multiple buttons
civic lance
follow guide here ^^
hi bro
I sent a message on this and I want to do something like this.
jovial badger
How to invite the ticket bot in my server but the ticket should be in this form
@helper
@pure cedar
How to invite the ticket bot in my server but the ticket should be in this form
safe urchin
Is it happening with every ticket? Or is it possible somebody may have deleted i...
It’s happening with all the tickets unfortunately
humble sequoiaBOT
austere forge
I sent a message on this and I want to do something like this.
yes, follow embed above : )
humble sequoiaBOT
green jay
.
jovial badger
Thanks
neat pawn
What to do my friend gave me the role of the owner and asked me to make a ticket tool, but I can add it to the server but not configure it what to do
restive condor
What to do my friend gave me the role of the owner and asked me to make a ticket...
Hey there! Make sure the role has actual administrator permissions enabled
neat pawn
Thank you
restive condor
It’s happening with all the tickets unfortunately
Apologies for the wait. I had to step away.
Can I get your server name or ID?
restive condor
1206338967247519744
Do you get any error messages when opening a ticket?
brittle hearth
Hi, i have a little problem i have a server where i have 2 channels with a penel with 2 different id, 1 is configure correctly, 1st screenshot and the second one create ticket in another place, not just under the panel channel 2nd screeshot
safe urchin
Do you get any error messages when opening a ticket?
No I don’t it just this
restive condor
Hi, i have a little problem i have a server where i have 2 channels with a penel...
Hey there! Dashboard > Panel Configs > Category
restive condor
No I don’t it just this
I mean after using the create ticket button, does it just reply with ''Ticket created'' and mentions the channel or is there also an error message?
safe urchin
Yes it says the ticket was created but it doesn’t give an option to close or whatever
brittle hearth
Hey there! ``Dashboard`` > ``Panel Configs`` > ``Category``
nice, thx u so much
iron nightBOT
Gave +1 Rep to @restive condor (current: #4 - 852)
restive condor
Yes it says the ticket was created but it doesn’t give an option to close or wha...
Do you have any security bots in the server?
safe urchin
nothing big , I use mimu , carl , lumi , arcane etc
maiden skiff
how/can i make the bot talk with others and give roles?
restive condor
nothing big , I use mimu , carl , lumi , arcane etc
Alrighty, I'll bring you into a ticket as I'll need a server invite 🙏
safe urchin
Tysm :)
humble sequoiaBOT
━━ chiao's inquiry has been moved to a ticket ━━
restive condor
how/can i make the bot talk with others and give roles?
Hey there! What exactly do you mean by talk with others?
jade topaz
@humble sequoia
maiden skiff
Hey there! What exactly do you mean by talk with others?
like automaticly do the job
restive condor
like automaticly do the job
That wouldn't be possible at this time. You can do things like forms or custom commands, to facilitate the process but it's not possible to automate the whole thing
maiden skiff
That wouldn't be possible at this time. You can do things like forms or custom c...
mhm okay i just need him to do the talking
solemn oak
How do I make it so when a ticket is opened it says their discord username for example
ticket-skinniosis because i did ticket-{user} and it does something like this
ticket-1220440469461274646
austere forge
ticket-skinniosis because i did ticket-{user} and it does something like this
t...
Hey there : )
see below
humble sequoiaBOT
Note: This is a premium feature
solemn oak
Okay it worked, thank you.
iron nightBOT
Gave +1 Rep to @humble sequoia (current: #16 - 319)
austere forge
How do I make it so you can open a ticket?
Hey there : )
Do you want to setup Ticket tool on your server ?
tulip cosmos
Hey there : )
Do you want to setup Ticket tool on your server ?
Yea
humble sequoiaBOT
daring spruce
how do i combine panels
austere forge
how do i combine panels
Hey there : )
daring spruce
hi
austere forge
can you elaborate
daring spruce
i wanna combine multiple panels
austere forge
daring spruce
into one with buttons for each panel and i wanna be able to change the emoji and name of each button
daring spruce
like https://discord.com/channels/509192800865353738/571706435449257997 ?
yeah
humble sequoiaBOT
austere forge
why is this so complicated goddamn
make sure you create several panels and then put them in the dropdown list for the Multipanels option
daring spruce
make sure you create several panels and then put them in the dropdown list for t...
dude can i just have someone join my server and do it for me
this thing is so complicated like why tf didnt someone make it easier
austere forge
dude can i just have someone join my server and do it for me
Unfortunately we're not allowed to do this.
daring spruce
bro
guess i gotta use a different bot
the dashboard for a simple ticket bot should not be as hard as fricking calculus
austere forge
I'm sorry to hear that, I can help you on how to do it : )
daring spruce
okay
austere forge
okay
First, you need to create the number of panels you want on the number of buttons you want.
So if you want 5 buttons, you need to create 5 extra panels
Once the panels have been created, return to your primary panel and go to Panel - insert panels in multipanels options.
daring spruce
i want 3 buttons and i have 3 panels
austere forge
i want 3 buttons and i have 3 panels
return to your primary panel and go to Panel - insert panels in multipanels options
austere forge
where is it
austere forge
and first option
daring spruce
what first option
austere forge
what first option
daring spruce
i clicked that and then what i add
austere forge
i clicked that and then what i add
Now select the panels you've created.
daring spruce
Now select the panels you've created.
all three that i want?
austere forge
all three that i want?
yep
austere forge
it only lets me select 2 of them
the first button is your primary panel
daring spruce
the first button is your primary panel
ok i selected the other 2, now what?
how i do i change what each button says and the emoji for each 3 button
austere forge
how i do i change what each button says and the emoji for each 3 button
return to menu and press send for send panel with buttons
For change buttons, Go to Panel configs > Buttons - Create ticket > Edit button
You must do this for each panel
daring spruce
return to `menu` and press `send` for send panel with buttons
For change button...
alright thanks
iron nightBOT
Gave +1 Rep to @austere forge (current: #18 - 312)
austere forge
You're welcome, glad I could help !
craggy elm
How to tranfer my rank in washiez
humble sequoiaBOT
tulip cosmos
How do I answer tickets?
tulip cosmos
How do I answer tickets?
@deft cape
sudden mauve
humble sequoiaBOT
sudden mauve
I can't eligible contract bearing account 25827, please help me
last karma
Hello
You don't have permissions to use this.,
Although the roles are set on the server and in the bot panel, it gives this error in our staff. How can we solve this error? He cannot close the request.
last karma
?
modern agate
Help
jade topaz
I need help because when I try to open a ticket I get an error message or something
austere forge
How do I answer tickets?
Hey there : )
What do you mean ?
austere forge
Hey there, This error takes place when your server has reached the 500 channel limit Discord has per server
the server owner must delete tickets or channels
humble sequoiaBOT
neat pawn
What should I do if I can't make the text at the bottom of the main text on the site
It is not pressed
austere forge
@jade topaz see embed above for this
austere forge
You don't have permissions to use this.,
Although the roles are set on the serv...
__ «You don't have permissions to use this»__
Are your members seeing this message when they try to create a ticket?
You may have accidentally denied them permission to use the Create Ticket button.
Look in the following places in your server's dashboard:
👉 Server Configs -> Blacklist Roles
Any roles there will be unable to interact with the bot in any way, including creating tickets.👉 Panel Configs -> Buttons -> Create Ticket -> Support team only
If this is enabled👉 Panel Configs -> Buttons -> Create Ticket -> Disabled Roles
Any roles there will be unable to use the button.
neat pawn
What should I do if I can't make the text at the bottom of the main text on the ...
Help
modern agate
I don't know how I do it
austere forge
I need help because when I try to open a ticket I get an error message or someth...
Hey there : )
can you show a screenshot of the error?
last karma
__ **«You don't have permissions to use this»**__
> Are your members seeing thi...
Okey
austere forge
I don't know how I do it
Do you want to setup Ticket Tool on your server right ?
austere forge
What should I do if I can't make the text at the bottom of the main text on the ...
what do you mean ?
neat pawn
I want to create a text there, but this button is not pressed on the site
"Содержание сообщения"
I'm talking about this button
modern agate
Ye
austere forge
I'm talking about this button
click the green diamond to add the panel embed, and edit the text from there
humble sequoiaBOT
modern agate
And here I don't know how to do it): and I was banned from strong battlefields
humble sequoiaBOT
neat pawn
click the green diamond to add the panel embed, and edit the text from there
So I don't have a bonus
modern agate
I didn't want to use a hack, but my friend told me to do it and I went
So now I don't know how to unban
austere forge
So I don't have a bonus
you can add it without premium
austere forge
you’re welcome
smoky mauve
Hey ho,
if ppl creating a ticket, channels shows "#Ticket 001", how can i change it to smth else? for exampple "#Ticket-Apply"
modern agate
😭
humble sequoiaBOT
Note: This is a premium feature
smoky mauve
thank u brodda
austere forge
Hey ho,
if ppl creating a ticket, channels shows "#Ticket 001", how can i chang...
Hey there : )
follow guide above
austere forge
Dashboard > Panels configs > Ticket - edit ticket message
polar flax
Anybody know why the premium bot is not joinning my server
restive condor
Anybody know why the premium bot is not joinning my server
Hey there! Have you invited the premium bot?
polar flax
Hey there! Have you invited the premium bot?
where do i do that
humble sequoiaBOT
restive condor
There you go ^^
polar flax
@restive condor can i kick the white bot once i seleted the premium one
restive condor
<@795710289425334303> can i kick the white bot once i seleted the premium one
If you purchased premium via the white bot, you can't kick it as your premium subscription is linked to that one
polar flax
i bought it online
honest ridge
Bro i created a multi panel
And how to send that
polar flax
like on the website
restive condor
like on the website
If you go to your server Dashboard, what does it say below the server name under "Premium status"
restive condor
Bro i created a multi panel
And how to send that
Hey there! Simply use the "SEND" button for the panel that has the other panels attached.
