🆘│community-support

[slender minnow]

Please see the message sent earlier

[tidal grotto]

في مشكلة بلتكتات ؟

[shell dome]

البوت طفي ليش

[elder hull]

yep

[tidal grotto]

متا بتنحل ؟

[elder hull]

🤷‍♂️

[livid totem]

bot down?

[pseudo ravine]

We are aware of some difficulties, and the developer is aware of these. Please be patient while he tries to resolve the issue

[elder hull]

ok office boy

[tidal grotto]

شكرأ

[urban sorrel]

Help Bot is Offline why?

[inner fog]

[violet lion]

why is ticket tool offline lol

[tidal grotto]

ترجم 👀

[shell dome]

يا ناس وش في البو طافي

[royal furnace]

مدري والله

[limber portal]

نحن على علم ببعض الصعوبات، والمطور على علم بها. يرجى التحلي بالصبر بينما يحاول حل المشكلة

[grizzled summit]

#🆘│community-support message

[cinder osprey]

البوت اوفلاين؟

[grizzled summit]

#🆘│community-support message

[limber portal]

Everything should be back online in a few moments.

Quote from our developer ^^

[cinder osprey]

#509192800865353738

[livid totem]

bot back

[grim ridge]

bot is down?

[violet lion]

yes

[finite kindle]

yeah

[woven patrol]

Bot free, bot pay is not down

@pseudo glen

[woven patrol]

Is on

[cunning lotus]

why the ticket tool is offline

[old coral]

#🆘│community-support message

[shy trail]

The bot is not working again

[untold tendon]

Why is the bot disabled?

[shy trail]

Idk

[restive condor]

The standard bot should be back in a few minutes
Premium bot is 100% back

[grim ridge]

how can i invite premium bot

[shy trail]

Alright

[humble sequoia]

Inviting and Enabling Premium Bot

The first thing you will need to do is invite the premium bot, an invite can be found here

Once the bot is in your server we will head to the dashboard and manage your server. When you are managing your server, you want to head into "Server Configs" then click the drop down menu under "Select the bot you would like to use on this server" then click "Ticket Tool#6207" and then save.

[restive condor]

There you go ^^

[dull wing]

The bot is offline

[grizzled summit]

I have a premium sub, but I don't have the role in the server. Is that supposed to be automatic?

[limber portal]

$pc @grizzled summit

[humble sequoia]

Thank you

Thank you for purchasing Ticket Tool Premium @grizzled summit. You have now been given the <@&535595160189403136> role!

Found 6 servers in total and 1 with premium and permission

[grizzled summit]

$pc

[humble sequoia]

Thank you

Thank you for continuing to support Ticket Tool @grizzled summit.

Found 6 servers in total and 1 with premium and permission

[atomic zenith]

how to use ticket bot

[grizzled summit]

ty

[iron night]

Gave +1 Rep to @limber portal (current: #10 - 457)

[stark rune]

1. Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

2. Create a Panel

To create a panel we are going to need to head over to the panel configs on the dashboard.
Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and your ready to get started with configuring your panel.
An example of a creating a panel is shown below.

3. Send the Panel to a Channel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard.
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq.
An example of a sending a panel is shown below.

Having a Problem Sending the Panel?
Do $debug in a channel with Ticket Tool and make sure it has all the necessary Discord permissions.

[sage pumice]

$pc

[limber portal]

^^

[humble sequoia]

Premium Check

I was unable to detect a premium server for @sage pumice.

Found 1 servers in total and 0 with premium and permission

[limber portal]

please use commands in #🤖│bot-spam

[woven patrol]

Give me plsss

[grim ridge]

he say invite the normal bot but the normal bot is in my server

I can't manage the dashboard

[ripe wigeon]

all should work now?

[calm lily]

the bot doesn't work for me

[jaunty bluff]

Bot It is offline

[restive condor]

The standard bot is not fully back yet, give it a few more minutes

[ripe wigeon]

alright ty

[atomic zenith]

ticket bot is active?

[dim needle]

well i have the premium as well but my check in the bot-spam channe lfaild i gess its becosu the bot curently is off?

[atomic zenith]

a

[pseudo ravine]

We are aware of some difficulties, and the developer is aware of these. Please be patient while he tries to resolve the issue

[royal furnace]

How long will the repairs take?

[pseudo ravine]

It should be a few more minutes

[royal furnace]

OK

[jade topaz]

how long will it take

[lament prairie]

There is no specific time

[void radish]

Is the bot doen

[jade topaz]

its online but it aint workin

[void radish]

Down

So it is down

[lament prairie]

@void radish

[void radish]

Alr ty

[patent light]

Thanks!

[iron night]

Gave +1 Rep to @pseudo ravine (current: #9 - 504)

[lament prairie]

wlc

[jade topaz]

ok it works now

[silver grove]

Thanks Dev team 🔥

[jade topaz]

how do i get the form result out of the embed? like he inputs into the form his problem is and it comes like the user is facing this problem: { whatever he entered in the form }

[eternal marsh]

Is there a way to change the title of a ticket based on an answer in the form?

[restive condor]

Hey there! You can use the {create.form.x} variable in your ticket message.
Replacing x with your question number.
Example:
Question 1 -> {create.form.1}
Question 2 -> {create.form.2} etc

[restive condor]

Hey there! It's possible with form variables and a custom ticket name, which requires premium

[jade topaz]

oh so {create.form.1}?

[restive condor]

For question one, yes

[jade topaz]

K

ty

thanks @restive condor

[iron night]

Gave +1 Rep to @restive condor (current: #5 - 704)

[jade topaz]

Failed: Invalid Form Body components[0].components[0].options[3].emoji.name[BUTTON_COMPONENT_INVALID_EMOJI]: Invalid emoji
what does this mean

[grizzled summit]

They could just get the premium bot 🤔

[humble sequoia]

━━ Tenz_xD's inquiry has been moved to a ticket ━━

[quaint sinew]

so if my appeal got aproved i just have to wait for them to unjail me?

[restive condor]

You're in the wrong server sadly

[quaint sinew]

oh

[jolly yarrow]

Hello, if I subscribe to the premium, does it only stay in 1 discord or does it stay in as many as I want?

[restive condor]

Hey there! Premium subscriptions are per server

[jolly yarrow]

Wow, so will I have to pay for a subscription per server?

[restive condor]

That's right

We do offer discounts for direct (PayPal & Crypto only) and bulk purchases though 😄

[jade topaz]

Hi,
Tickettool made on javascript or python? And if on javascript how fetching a channel members on ts?

Ts = transcript

[frozen crypt]

isnt typescript?

[jade topaz]

Its made on typescript?

[frozen crypt]

idk

[jade topaz]

Ts for me = transcript

[frozen crypt]

but isnt ts typescipy

[pseudo ravine]

Yes, Typescript is TS

[jade topaz]

lmao im trying ti set it up and it's not working

[humble sequoia]

Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

Create a Panel

To create a panel we are going to need to head over to the Panel Configs Tab on the Dashboard.

Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and you are ready to get started with configuring your panel.
An example of a creating a panel is shown below.

Send the Panel to a Channel

Once the panel has been created, use the blue Send button and select the channel you want the panel to be sent to.

The Panel wasn't send

Use the </debug:ID> command to diagnose possible permission issues with the bot.

[pseudo ravine]

Have you followed this guide yet?

[jade topaz]

it didn't show me rhat lil it js daid "application not working" or sumthin like that

[pseudo ravine]

Could you run the /debug command in that channel you were using commands?

[jade topaz]

oh I didn't

[pseudo ravine]

Ticket Tool needs the View Channel permission in that channel

[jade topaz]

Ohh okay thx

[pseudo ravine]

You're welcome, glad I could help!

[strange dove]

👍👍

[celest geode]

@deep quest

[deep quest]

?

[celest geode]

5f 7k

[glacial zenith]

Hi my account cant buy area 2 but i have 400k coins

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[jolly yarrow]

How do I get the discount?

[restive condor]

Please #🎫│make-a-ticket but please note this only applies to bulk purchases of over two years

[frozen crypt]

i know

[robust reef]

Is the bot down, mine won't close tickets?

[atomic solstice]

it should work fine now, can you try again and see if it worked?

[austere oxide]

What does the claim button do?

[restive condor]

Hey there! It claims the ticket

It helps your staff know which tickets are being handled..etc

You can also set up things like move the ticket to a different category, re-name it, remove the rest of your support team when claimed..etc

[austere oxide]

Can the whole support team still talk in the ticket after being claimed?

[restive condor]

Yes, you can set it up however you'd like

[austere oxide]

Can you set on how many people can claim one ticket?

[robust reef]

Worked, ty

[iron night]

Gave +1 Rep to @atomic solstice (current: #20 - 283)

[restive condor]

Only one person can claim a ticket at once

[grim yoke]

Where can i find official tickettool partners?

[pseudo ravine]

Hey there. We don't have a public list of servers we have partnered with

[marsh wind]

algm ajuda?

[keen igloo]

any1 know how to get it so when sum1 opens a ticket and fills out the form it shows in the ticket like this, second image is the mine, first is the one i want

[austere forge]

hey there : )

see below

[humble sequoia]

Pop-up Forms

A Discord Form lets the user answer individual questions in a pop-up Form, which then displays the answers in the ticket message. This can save time if you already know what you want to ask the user.

Setup Forms

Forms can be enabled under Panel Settings > Form Options > Edit Forms Options. In the new pop-up window, you can now enable and edit your own Form.

Form Options

You can add up to 5 questions in the Discord form. This is a Discord limitation. Each question can have a placeholder in the input field, a minimum and maximum input, multi-line, and also the option to have the answer required.

Options

Question Title ➞ Your Question goes here
Question Placeholder ➞ The placeholder text in the input field
Required ➞ If enabled, the user has to answer this question, to submit the form
Multi-Line Input ➞ Allows the user to input multiple lines
Minimum and Maximum Input ➞ Set a minimum and maximum input value for the user

Displaying the Answer

To display the answers from the user, you need to enable Auto display form results on the ticket message as an additional embed

If you don't want a second embed, go into your Panel Configs > Ticket Options > Edit Ticket Message. You use the variable {create.form.x} and replace x with the number of your question. For example, the response to Question 5 can be displayed with {create.form.5}.

[meager iron]

wut does major mismatch in config mean

[restive condor]

Hey there! It's just a security measure to prevent you from accidentally deleting all your panels.

If you'd like to delete your last/only panel, please create another panel first before deleting the previous one

[meager iron]

Cheers bro

[jagged scarab]

Does anyone know if you can put a profile picture in the bot?

[humble sequoia]

Ticket Tool Custom Avatar

As of now, you are not able to change Ticket Tool's profile picture, nonetheless, our Development Team is working on the release of white labels, this is your own custom bot!

For the time being, you can change the bot's nickname by right-clicking the bot in the user list on your server and clicking Change Nickname

$avatar

[austere forge]

hey there, see above

[jagged scarab]

But it doesn't show the option to change the avatar

[winter fox]

@iron night

[austere forge]

"As of now, you are not able to change Ticket Tool's profile picture,"

[keen igloo]

how would i make a word redirect into a link, in a ticket message like tthis @austere forge

[jagged scarab]

And through the website, is there a way?

[winter fox]

E

[austere forge]

[your message](link redirect)

[austere forge]

no, since that is not possible.

[near cairn]

Como faz pra abrir um ticket?

[humble sequoia]

Equipo de Soporte Español

Querido usuario, si está buscando ayuda, por favor abra un ticket para contactar al Equipo de Soporte Español. Diríjase a #🎫│make-a-ticket y presione el botón :flag_es:.

[jagged scarab]

Abre em #🎫│make-a-ticket

[frozen crypt]

#🎫│make-a-ticket

e podes dizer q falas portugues

[fallen citrus]

how do u select which channel u have ur tickets in

[jolly yarrow]

How do I add this premium bot?

[humble sequoia]

Inviting and Enabling Premium Bot

The first thing you will need to do is invite the premium bot, an invite can be found here

Once the bot is in your server we will head to the dashboard and manage your server. When you are managing your server, you want to head into "Server Configs" then click the drop down menu under "Select the bot you would like to use on this server" then click "Ticket Tool#6207" and then save.

[pseudo ravine]

Hey there. Are you asking about the panel message? Or the category the tickets go to?

[jade topaz]

but i need premium ticket bot but this shi not taking my money

[humble sequoia]

Discord Ticket Tool Premium

Premium can now be purchased directly through discord! Either in the app directory (server settings) or directly from the bots profile.

<:TTWarning:1034178155872784494> Important Information <:TTWarning:1034178155872784494>

ONLY purchase premium through ONE of the two Ticket Tool Bots. If you purchased premium on the primary bot (White logo) and plan to use the premium bot, don't kick the primary bot!

What's different?

The Monthly price changed from $6.00 to $5.99
Yearly subscriptions are not yet available
Don't kick the bot, otherwise, the subscription will be canceled automatically
You'll need to buy the subscription from a computer or on the Application Directory
You might need to run the /premium command on your server to sync the premium status with your dashboard
A subscription can not be transferred between Servers

[pseudo ravine]

Have you done this?

[pine gorge]

how do i do multi panels in 2024

I only know how to do the 2022 version but everything changed

[humble sequoia]

Multipanels

For more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Panel -> Attached Panels

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[pine gorge]

it says i got none

[slender minnow]

did you create any?

[pine gorge]

i did now ty

pls ping me i gotta go do sm rq

[humble sequoia]

@pine gorge, we would love to help you, but if you don't tell us what you need help with we can't help you :(

[hearty girder]

i need help

i need help and it's not related to ticket tool

I need to be verified without a phone number cause i don't have a simcard...

@humble sequoia i need help

but it's not related to ticket tool

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[hearty girder]

oh

[fast ridge]

اهلا .. انا مشكله فى التقديم على خاضنة المبدعين كل ماقدم يقولى سيتم مراجعه الطلب و انا مش مقدم اصلا طلب وعايز اقدم

حاضنة *

[pseudo olive]

i had a question, how do i make it so people can create a ticket in my server?

like that

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[slender epoch]

Hey why is my ticket tool deleting closed ticket channels? Can everybody help me that the bot don't delete these.

[north crag]

Add the bot to your server, then go to the Dashboard and create a panel

For more go to #📂│information message and press the setup guide

[north crag]

سوألك هذا يتعلق ببوت التكت؟

[finite quartz]

@north crag

عربي..

[north crag]

You have activated a limit on the tickets

[finite quartz]

كيف اطفيها و منين

[north crag]

شوف الصورة

[finite quartz]

هي فعلا كذا

[north crag]

كم زر انت مسوي

[finite quartz]

واحد

[north crag]

الي خاله صفر عدله خله ١

او حسب احتياجك وكم تبي من العضو يفتح تكت بنفس الوقت

[finite quartz]

نفس الشيء

[north crag]

طيب سوي حفظ

[finite quartz]

هو انا كنت اعدل على ال buttons و صار كذا

[north crag]

وعدل الرسالة الي مرسلها

سوي لها ابديت

[hearty girder]

eh?

[north crag]

Need help?

[finite quartz]

@north crag نفس الشيء

هو انا عدلت على الايموجي حق ال زر و صار كذا

حتى لما رجعت الايموجي القديم ضل كذا

[north crag]

صور المكان الي عدلته

[finite quartz]

ال buttons كلهم عدلتهم

[north crag]

💀

صور واحد

حق انشاء التذكرة

[north crag]

طيب مافيه شي

[finite quartz]

ما يفتح التكت طيب

[north crag]

المشكلة نفس ماقلت لك انت كنت خال صفر لازم تعدلها وترجع ترسل رسالة البوت او تسوي لها ابديت

[finite quartz]

طيب عدلتها و سويت ابديت

[north crag]

ما تحدثت ارسل وحدة جديدة جرب عليها

[finite quartz]

الخلل في كل التكتات

وين القى ال global limits

[north crag]

Server Configs

[finite quartz]

تم صارت

[north crag]

[heavy owl]

uhm hi can i ask how to set up the ticket tool bot?

[wraith laurel]

Is Xcell down

[strange dove]

[knotty snow]

Ticket tool won’t join the server but the role will pop up

[humble sequoia]

Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

Create a Panel

To create a panel we are going to need to head over to the Panel Configs Tab on the Dashboard.

Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and you are ready to get started with configuring your panel.
An example of a creating a panel is shown below.

Send the Panel to a Channel

Once the panel has been created, use the blue Send button and select the channel you want the panel to be sent to.

The Panel wasn't send

Use the </debug:ID> command to diagnose possible permission issues with the bot.

[pseudo ravine]

@heavy owl Read the embeds above ^

[pseudo ravine]

We are not affiliated with "xcell"

[pseudo ravine]

Do you need any support regarding Ticket Tool?

[pseudo ravine]

Hey there. So Ticket Tools role will be made but the bot itself isn't joining?

[vagrant pulsar]

tickets keep falling out of category

can someone pls help

[frozen crypt]

Hey

Do you have it seted up on your dashboard

(please @ me when you answer thx)

[vagrant pulsar]

Mhm

@frozen crypt

[frozen crypt]

If you could check it

[vagrant pulsar]

oops sorry for tag

[frozen crypt]

I said you could

It's ok

How many buttons/panels you have

[vagrant pulsar]

just the same tbh

haven't changed anything really

[pseudo ravine]

How many channels are in the category?

[vagrant pulsar]

about 46 tickets made and open

[vagrant pulsar]

and they are in the 'open simulation' category

[pseudo ravine]

Discord has a limit of 50 channels in a category

[vagrant pulsar]

Ohhhhh damn...

[pseudo ravine]

Sorry about that

[vagrant pulsar]

So if I delete some, it will start auto adding them again to the open category? Thank you for your help

[pseudo ravine]

You can add another category as an "Overflow Category"

[vagrant pulsar]

Ahhh so I can add multiple categories? in the 'created'

[pseudo ravine]

Yep

[humble sequoia]

Overflow Categories

Discord only allows to stack up to 50 channels per category, meaning that if you have already 50 tickets in one category, the bot won't be able to place a ticket in that category, for such reason Ticket Tool counts with overflow categories, meaning that if your main category is filled, the bot will go ahead and place the ticket on the next one available, simply choose a second category in the category pickers:

[vagrant pulsar]

Ahhh thank you so much, this is genius , and it goes left to right, as in cateogry 1 fill, then 2, then 3 etc

[pseudo ravine]

You're welcome, glad I could help!

[knotty snow]

The bot won’t join my server

The role will tho

How do I fix that?

[pseudo ravine]

Do you have some sort of security bot kicking it when it joins?

[topaz pendant]

Hi can any one help me

[humble sequoia]

Hello, we would love to help you, but if you don't tell us what you need help with we can't help you :(

[topaz pendant]

Can any one help me with my tickets. Every one on my server can see what I type in them

How to fix it so every ticket will be private for me and the person wich opend the ticket

[pseudo ravine]

Hey there. That's the default behavior. You can go to the Dashboard > Permissions > Everyone Role > Edit opened > View Channel >

[austere oxide]

Does this bot have non-slash commands, if yes, how can I diable them?

[pseudo ravine]

Hey there. Unfortunately you cannot disable prefix commands

[storm moon]

1. trying to find out if when someone creates at ticket, instead of a number, it just says the name of the actual user: e.g.

'runner ticket'
2) trying to have transcript given to admin but not user
3) trying to ensure only admin can close ticket and not user

are any of these possible?

[pseudo ravine]

Hey there. Only 1 and 3 are possible

[humble sequoia]

Ticket names

The ticket name is the default channel name of all tickets. To edit it, go to your Dashboard > Panel Configs > Ticket. There you can edit the channel name of opened and closed tickets. You can also use variables in there.

Note: This is a premium feature

[pseudo ravine]

Dashboard > Buttons > Close Ticket > Support Team Only >

[storm moon]

legend

you absolute legend

[pseudo ravine]

[tender locust]

Where can I find the transcript page?

[austere forge]

Hey there : )

Dashboard > Panel configs > Transcript

[quiet sundial]

Is it possible to make the bot ping the staff when a ticket is made?

[humble sequoia]

How to automatically ping my support team on a ticket?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to ping your support on
4. Open the Ticket options menu
5. Click on Edit Ticket Message
6. In the Message Content use one of the role mention syntax (**{@Role Name}** / **{Role ID}**)
7. Save changes

Note: For this to work properly, Ticket Tool requires the Mention Everyone permission. Or the role must have the Allow anyone to @mention this role setting enabled

[austere forge]

hey there, see above

[quiet sundial]

https://tenor.com/view/captain-america-iron-man-handshake-honorable-gif-25073488

[austere forge]

[coarse shale]

hey guys, I have a question

[humble sequoia]

Hello, we would love to help you, but if you don't tell us what you need help with we can't help you :(

[coarse shale]

my new tickets are not creating in white color, I remeber in the past that new tickets were creating in white. is that a new thing?

[quiet sundial]

is it possible to make any ticket closed automatically transcript and delete the ticket?

[restive condor]

Hey there! Yes

1. For auto-deletion upon closure: Dashboard > Panel Configs > General > TWO STEP TICKET

2. For auto-transcripts, Dashbord > Panel Configs > Transcripts > Auto-Transcript

[restive condor]

Hey there! Yes, but it's a Discord feature sadly. There's nothing we can do

[austere oxide]

Can I set a specific category for claimed tickets?

[restive condor]

Hey there! Yes, Dashboard > Panel Configs > Claiming > Claimed Tickets Category

[austere oxide]

Only premium?

[restive condor]

Claiming as a whole is premium

[austere oxide]

If someone in my server is a ticket tool premium member, does the whole server get it or what's up about that?

[restive condor]

Premium subscriptions are per server

Anyone in the server can buy premium, but you'd need one subscription per server

[austere oxide]

So if a random person in my server has premium, I can use premium?

[restive condor]

If a random person in your server buys premium for your server specifically, yes

[austere oxide]

👍

[austere oxide]

Can you know wich one buyed premium for your server?

[restive condor]

AFAIK, it should send a message in the channel where you have your system messages set for

[austere oxide]

Wich messages do I need to turn on in order for that message to be sent?

[restive condor]

Server Settings > Overview

[quiet sundial]

transcript not there how to enable it!

[restive condor]

Did you select a transcript channel on the Dashboard?

[quiet sundial]

yes

[restive condor]

Can I get your server name or ID?

[quiet sundial]

1247477363852316723

[restive condor]

And which panel is this for?

[quiet sundial]

all of them

only this is working

[knotty tartan]

Can someone help me with my server?

[restive condor]

Well, you have only set it up for Panel 1 | Support Team

Please enabled those options in each panel individually

[restive condor]

Hey there! How can I help?

[slender epoch]

@everybody Why is my Ticket Tool bot deleting ticket channels?

[knotty tartan]

You know how to create a welcome system

[restive condor]

Hey there! As in automatically deleting them un-prompted?

[quiet sundial]

any tutorial for how to enabled?

i forgot how

[restive condor]

We only provide support for Ticket Tool

[knotty tartan]

EITHER

[restive condor]

Just the same way you did with the other panel

Go to the Dashboard > Panel Configs > Transcript and select a transcript channel, along with the auto-transcript option

To change panels, use the panel dropdown

[quiet sundial]

perfect

[slender epoch]

I dont want to remove these and the bot just deletes every closed ticket channel. I cant even find the setting to turn it off

[restive condor]

Dashboard > Panel Configs > General > TWO STEP TICKET

[slender epoch]

i have this setting enabled and the bot still deletes the channels

[restive condor]

Make sure you have this enabled for the correct panel

[heady spindle]

application wont respond

[restive condor]

Hey there! Can you run the /debug command?

[heady spindle]

can yu just show me how to set up

[restive condor]

I can but the bot is most likely missing permissions

Please use /debug so we can know which ones it is missing 😄

[heady spindle]

okay

[restive condor]

It is missing SEND MESSAGES permission for that channel

[restive condor]

There you go

You can follow these instructions to setup the bot

[stark rune]

1. Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

2. Create a Panel

To create a panel we are going to need to head over to the panel configs on the dashboard.
Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and your ready to get started with configuring your panel.
An example of a creating a panel is shown below.

3. Send the Panel to a Channel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard.
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq.
An example of a sending a panel is shown below.

Having a Problem Sending the Panel?
Do $debug in a channel with Ticket Tool and make sure it has all the necessary Discord permissions.

[heady spindle]

okay now how do i set it up on here

oh nvm

how do i make it so tickets go under staff section

[restive condor]

Go into the CATEGORY section here and select your staff category

[heady spindle]

i did they are still going up there

also i meant support not staff

[heady spindle]

every new ticket opened is going up there

[restive condor]

Alrighty, can you create a brand new channel under the ''support'' category and run /debug there?

[restive condor]

Ticket Tool is missing READ CHANNELS permission for that category

[heady spindle]

do i do that in discord on web browser?

[restive condor]

In Discord

Right click on the category's name > Edit Category > Permissions

[restive condor]

Looks good, re-try now

[topaz pendant]

Hi

Can any one help me

I have a problem with my tickets

[restive condor]

Hi, how can I help?

[topaz pendant]

Every one on the server can see what is in a ticket

[restive condor]

Could I get your server name or ID?

[topaz pendant]

But I whant so only me and the person that made the ticket see it

[topaz pendant]

Petrovka family

[restive condor]

Perfect and which panel is the one you're having issues with?

[restive condor]

Seems to be for panel 1 | ticket rodziny Petrovka Family. here's what you have to do:

Dashboard > Panel Configs > Permissions > Everyone Role permissions - Edit Opened > View channel

[topaz pendant]

So how do I do it ??

Im kinda stupid

[restive condor]

Go into your server Dashboard https://tickettool.xyz/dashboard

Click on the PERMISSIONS section

And then use the ''Edit Opened'' button below Everyone Role Permission

Then, set the ''VIEW CHANNEL'' permission to

[topaz pendant]

Ok

Thx very much man

Thanks @restive condor

[iron night]

Gave +1 Rep to @restive condor (current: #5 - 707)

[heady spindle]

thank you again dan

[iron night]

Gave +1 Rep to @restive condor (current: #5 - 708)

[austere oxide]

I have some questions

1. Does ticket tool have a premium?
2. What can you unlock with this?
3. Is it per server or per user?
4. If it is per server, do you get a message when you unlock premium and who bought it?

[austere forge]

Hey there : )

1. Yes
2. see embed below
3. per Server
4. If you intend to purchase a premium with Discord, a message will appear indicating that the Ticket tool upgrade by the user who made it
   exemple :

[humble sequoia]

<:premium:662032717906444329> Premium Perks

Faster Premium Bot
Automatic Transcripts
Full Customization
Direct Messages
Ticket Automation
Thread Style Ticketing
Premium Support
Scheduled Panel Availability
Integrations
Claiming
Advanced Ticket Statistics

You can purchase premium here:

https://tickettool.xyz/premium

Price

$6 - Monthly
$66 - Yearly (Open a billing ticket in #🎫│make-a-ticket to receive additional information on this matter)

[austere oxide]

Reply answer 4. Can you set a channel for that?

[austere forge]

yep, this is system message channel on settings server

[austere oxide]

What kind of system message is it?

[austere forge]

send a message when someone boosts this server

[balmy badge]

I want to allow a certain role to post images in a ticket channel. I gave that role the support team permission, then went into permissions, selected support team permissions and checked marked attach files and links. But it's still not letting that role post images... what do I do?

[restive condor]

Hey there! Dashboard > Panel Configs > Permissions > Ticket Owner Permissions - Edit Opened > ATTACH FILES

You can remove that role as a support team role 😄

[balmy badge]

They do not own the ticket, they're a staff member, and I have ticket owner and support team that both can attach files.

[restive condor]

Ah, my apologies. Can any of your support team members attach files in the ticket?

If not, please provide your server name or ID so I can take a look

[balmy badge]

Only a few of them can... kind of confused why that is

[balmy badge]

823659870413652019

[restive condor]

Do you know which panel specifically? Or is it the same for all panels

[balmy badge]

It's the 15 | Support panel

[restive condor]

It looks good. It should work correctly.
Are you testing this with a brand new ticket?
Existing tickets won't reflect new changes to permissions

[balmy badge]

Oh okay, it's an existing ticket

I thought it'd update automatically, thank you so much for your help!

[marble apex]

How do I make it so all the tickets are in 1 panel and are in a drop down menu and add emojis before the tickets?

[humble sequoia]

<:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706> Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on

First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

• Panel doesn't send? Make sure you have a valid emoji selected
• Option doesn't show up? Check if two options have the same panel in the DropDown Editor

$dropdown

[restive condor]

Hey there! See above ^^

[marble apex]

Is it the same on mobile?

[restive condor]

Yep, same thing

[marble apex]

And how do I make a form?

[humble sequoia]

Pop-up Forms

A Discord Form lets the user answer individual questions in a pop-up Form, which then displays the answers in the ticket message. This can save time if you already know what you want to ask the user.

Setup Forms

Forms can be enabled under Panel Settings > Form Options > Edit Forms Options. In the new pop-up window, you can now enable and edit your own Form.

Form Options

You can add up to 5 questions in the Discord form. This is a Discord limitation. Each question can have a placeholder in the input field, a minimum and maximum input, multi-line, and also the option to have the answer required.

Options

Question Title ➞ Your Question goes here
Question Placeholder ➞ The placeholder text in the input field
Required ➞ If enabled, the user has to answer this question, to submit the form
Multi-Line Input ➞ Allows the user to input multiple lines
Minimum and Maximum Input ➞ Set a minimum and maximum input value for the user

Displaying the Answer

To display the answers from the user, you need to enable Auto display form results on the ticket message as an additional embed

If you don't want a second embed, go into your Panel Configs > Ticket Options > Edit Ticket Message. You use the variable {create.form.x} and replace x with the number of your question. For example, the response to Question 5 can be displayed with {create.form.5}.

[restive condor]

There you go ^^

[marble apex]

Can you show me how the dashboard is supposed to look like?

[marble apex]

I did that

[restive condor]

In general? Or for a form?

[marble apex]

No I did it, it’s not working

[marble apex]

Can you do it for me?

[restive condor]

Unfortunately, I can't

[restive condor]

Did you Enable the form at the very top

[fathom jungle]

Is there a formal procedure to report a server using ticket tool for illegitimate purposes?

[marble apex]

No

[restive condor]

Please do so in order for the form to work

[restive condor]

Hey there! Yes, go ahead and #🎫│make-a-ticket and we'll take a look

[marble apex]

@humble sequoia

[restive condor]

?

[limber glen]

My problem is: a person with the customer rank opens a ticket, and suddenly every person can write and close the ticket

How can I fix this, I didn't have this before?

[restive condor]

Hey there! Could I get your server name or ID so I can take a look?

[limber glen]

1233469792321802282

[restive condor]

So you're saying that everyone can see the ticket?

[limber glen]

Yes sir, members, customer, everyone

I don't know why, it was fine before, I didn't present anything on the panel

[restive condor]

Your setup looks correct. Can you open a brand new ticket and see if everyone still shows there?

[limber glen]

Suddenly it works now, but I don't know if it's because I have administrator rank

[restive condor]

Someone may have accidentally added everyone to the ticket

With your current setup, only the user who created the ticket, admins and people with the role ''owner'' should have access

[limber glen]

Previously, when this happened, only I from the administration was online

[restive condor]

Interesting... It shouldn't happen again, please do let us know if it does though

[limber glen]

Thank you for helping me so quickly, have a nice night

thanks @restive condor

[iron night]

Gave +1 Rep to @restive condor (current: #5 - 709)

[restive condor]

Likewise

[strong prism]

Hello guys, is there a guide on how to automatically close and delete tickets after 24 hours?

[old coral]

How many panels can I create with the free version?

[pseudo ravine]

Hey there. You can have as many as you need

[old coral]

ok thanks

[pseudo ravine]

Hey there. Read the embed below

[humble sequoia]

Automation <:beta1:1022173658610946182><:beta2:1022173656492810340>

With Ticket Tool's automation, you'll be able to customize your ticket system workflow! Using the Automation Editor you can:

• Chose out of 6 different triggers
• Set a Message Watcher to wait for a message for a given time, or to wait for the absence of them
• Add delays on the execution of actions after the trigger or watcher finds a message!

Automation Command

Automations can be stopped, by running the /automation stop command inside the ticket you want it to stop in. Restart it with /automation start You'll also be able to view the current status of the automations with /automation.

__Important Notes__

- Automation is on ALPHA TESTING PHASE, things might work unexpectedly or not at all. 
- Any automation will run for a maximum of 7 days or until the ticket is closed, afterward, it will stop checking
+ You can have 5 automations per panel

$auto

[pseudo ravine]

You're welcome, glad I could help!

[little birch]

hey i need help in a server im in, only moderators are able to open tickets and i feel like ive tried everything so i dont know how to make other members able to open them

[jaunty bolt]

ive created a command (the trigger is 2468). how do i get the ticket tool to send it automatically once a ticket is opened? do i add it to the ticket message?

its almost like an auto reply.

[pseudo ravine]

Hey there. Do you have premium?

[jaunty bolt]

nope

do i need it

[pseudo ravine]

If you want Ticket Tool to automatically send the custom command, yes

Or you can edit the Ticket Message to include the message in the custom command

[jaunty bolt]

if i add it in the ticket message it doesnt trigger

[pseudo ravine]

But you can add the message that’s in the custom command into the Ticket Message

Not the trigger

[jaunty bolt]

ohh

[lunar kernel]

Hey, i could use some assistant with my ticket tool premium bot, im trying to get it to delete the channel once the bot has transcripted the ticket, it works half way where it deletes everything inside of the channel, but leaves behind an empty chat

[pseudo ravine]

Hey there. Go to the Dashboard > Server Configs > Server Storage Options > Storage Mode > Disable it

[lunar kernel]

let me try that real quick-

[pseudo ravine]

Sure

[lunar kernel]

ah it works thanks a million man

[iron night]

Gave +1 Rep to @pseudo ravine (current: #9 - 508)

[pseudo ravine]

You're welcome, glad I could help!

[lunar kernel]

went right over my head lmao

[pseudo ravine]

No worries

[lunar kernel]

oh wait small thing, is there a way i can adjust the bot icon and name by chance?

[jaunty bolt]

so basically there is no way i can get a message to send after a ticket has been made?

from ticket tool

[humble sequoia]

Ticket Tool Custom Avatar

As of now, you are not able to change Ticket Tool's profile picture, nonetheless, our Development Team is working on the release of white labels, this is your own custom bot!

For the time being, you can change the bot's nickname by right-clicking the bot in the user list on your server and clicking Change Nickname

$avatar

[pseudo ravine]

@lunar kernel Read this ^

[pseudo ravine]

You can, but it requires premium

[jaunty bolt]

oh

[lunar kernel]

ah cool cool thank you

[iron night]

Gave +1 Rep to @pseudo ravine (current: #9 - 509)

[grand bronze]

how can i change the embed colour?

[lunar kernel]

sorry @pseudo ravine another question, how can i get the logging to only archive the closed ticket transcripts? currently it saves a copy both on opening the ticket and closing the ticket

[pseudo ravine]

Is it automatic?

[lunar kernel]

mah fault, didnt know i shouldnt ping staff

[lunar kernel]

yeah it happens whenever the ticket is closed automatically

[pseudo ravine]

But when did the first transcript happen?

[lunar kernel]

the transcript only kicks up when the ticket its closed, but it logs both when the ticket was created and when it was closed

if that makes sense

[pseudo ravine]

Can you send the server ID here

[lunar kernel]

how do i go about finding that again?

[pseudo ravine]

You can run the /id command

[lunar kernel]

1155358407113592872

i belive that is my id

[pseudo ravine]

One moment

I believe this is your issue

[lunar kernel]

what tab is that under again?

sorry im new to this bot

[pseudo ravine]

Dashboard > Transcript

[lunar kernel]

ah gotcha, let me give that a try real quick

[pseudo ravine]

Sure

[lunar kernel]

ah works, thanks again dawg

[pseudo ravine]

[tranquil pulsar]

hey! This keeps popping up. Is this user error? It shows that ticket tool arrived in my discord group.

[humble sequoia]

Don't see your server in the dashboard?

Try using the Sync Servers button on your top center of the Dashboard page
You will possibly need to relog. Look below to see the steps on how to relog.

If this doesn't work

You should relog from the dashboard, you can do this by clicking here to log out immediately, and then log back in

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using the </permissionlevel:1029797400174399542> command on your Discord Server

If the bot's response is:

- @User is permission level: 0 (User)

You don't have any of the 3 levels required to access the server's dashboard

[tranquil pulsar]

how about if /permission doesn't work?

[austere forge]

Hey there,
Make sure that the bot has: VIEW CHANNEL SEND MESSAGE and READ MESSAGE HISTORY perms in the channel

[halcyon dirge]

I need some help pls

[humble sequoia]

Hello, we would love to help you, but if you don't tell us what you need help with we can't help you :(

[tranquil pulsar]

it looks like it has all of that

[austere forge]

could you use /debug in same channel pls

[halcyon dirge]

Ok so I enabled the claim button but it doesn’t pop up in my tickets

[tranquil pulsar]

it says "the application did not respond"

[austere forge]

Hey there,
This is a premium feature

[halcyon dirge]

Oh ok thanks

[austere forge]

the bot do not at a VIEW CHANNELS perms in the channel

[tranquil pulsar]

got it! Thank you @austere forge

[austere forge]

You're welcome, glad I could help !

[halcyon dirge]

What’s a premium key?

[humble sequoia]

PayPal - [e-mail]
BitCoin - 3HhKKAdb9eEvCe2tvzB8bAa8nebHY6qcPA
LiteCoin - MEQX3knLAuotrKnvk3HDNBK5gdRn6PZhHy

Prepay/Direct Payment

To prepay send the payment using your desired method - Available options listed bellow.

⚠️ $18 per 3 months. ⚠️
$66 per year.

(If using the direct payment option, you need to be paying for at-least 3+ months.)

Regular Prices when paying within Discord:
$5.99/per month

Once your payment is sent let us know so we can confirm and get you your key.

- Purchases done with this method are non-refundable.

<:paypal:924596360840372234> Paypal ("Goods and Services" or "Family and Friends")

[e-mail]

<:bitcoin:924638849135689749> BTC - Bitcoin

3HhKKAdb9eEvCe2tvzB8bAa8nebHY6qcPA

<:Litecoin:972176945972383815> LTC - LiteCoin

MEQX3knLAuotrKnvk3HDNBK5gdRn6PZhHy

I sent the payment now what?

After you send the payment, please send a screenshot with proof of payment, our <@&615146349700186112> will verify your payment and will get you setup. For crypto payments, we are waiting for at least ONE verification.

All prices in USD - 3 months min for direct payment

After a successful payment

Provide us with your server ID, where you want your premium key to be redeemed. This has to do be done by us

[austere forge]

the key you can get when you want to buy premium via other methods than discord, so paypal for example (read above)

but it is we who must apply it

[lusty shale]

@humble sequoia How do you change the prefix for a custom commands

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[queen wigeon]

is bot down

i cant setup

[humble sequoia]

User's issue has been solved in another channel.

[sleek temple]

Which command should we use to create the ticket?

[proud swallow]

Randomly, people in my server can’t view the past messages in a ticket.
when they create one, send a message, and then I reply, they can’t see my reply, or their original message. I have used the debug feature, it tells me everything is okay, a s I don’t remember everything else I’ve done, and I don’t know what changed for this to happen.

[drifting dirge]

Yeah, happening same here

[restive condor]

Hey there! As in, being deleted when you close them?

[restive condor]

Hey there! Dashboard > Panel Configs > Permissions > Ticket Owner Permissions - Edit Opened > READ MESSAGE HISTORY

[restive condor]

Hey there! As in, to create a ticket for another user? Or to set up the bot?

[sharp pecan]

1

[limber glen]

Hi

Still i have this problem idk why

Okay, my friend wrote that it was a problem with our bot

[marble apex]

How do I send the drop down menu to a channel?

@restive condor

[restive condor]

Hi, use the ''SEND'' button on your server Dashboard

Only send the panel with the dropdown attached

[marble apex]

No, I need it so that all the 4 ticket options are in one panel in a drop down

[humble sequoia]

<:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706> Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on

First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

• Panel doesn't send? Make sure you have a valid emoji selected
• Option doesn't show up? Check if two options have the same panel in the DropDown Editor

$dropdown

[restive condor]

See above how to make a dropdown ^^

[marble apex]

Where is style select?

[restive condor]

Inside of ''Dropdown Style''

[jade topaz]

hi i need some help

[restive condor]

Hi there, how can I help?

[jade topaz]

ive got two panels, but they dont hve the same permissions

My staff can only see tickets made by one dropdown ticket but not the other

[restive condor]

Have you selected their role as a ''support team role'' under your Dashboard > Panel Configs > General for the second panel?

[jade topaz]

Haha i fixed it thanks

thanks @restive condor

[iron night]

Gave +1 Rep to @restive condor (current: #5 - 710)

[marble apex]

How do I post them all as a drop down and also how do I view it in the dashboard

[restive condor]

Please put in a display for each

That's what they will be called in the dropdown menu

In can be the same as your panel name

You can also set an emoji and a description for each option

[marble apex]

Put what?

[restive condor]

Text in the display field

[marble apex]

Now how do I post it?

[restive condor]

You can use the ''SEND'' button now

[marble apex]

Can't see shit

I’m saying how do I do it like this?

[restive condor]

The one right here @marble apex

[restive condor]

You can edit that message from the Dashboard > Panel Configs > Messages > Edit Panel Message

Please note a premium subscription is required to add an image

[marble apex]

Okay

Tf? Where is dashboard?

[marble apex]

You need it to also add an embed?

[restive condor]

No, you can customise the current embed

[restive condor]

The dashboard is the website

[marble apex]

Okay so I can't upload a banner?

[restive condor]

Not without premium

You can send your panel and then send the banner yourself though

[gleaming girder]

Hello! I am having an issue with the bot not assigning/removing roles, as it is set up properly and worked previously. Any help is greatly appreciated.

[marble apex]

Okay n bromine thanks for your help I think I’ll keep to the ticket bot.

[restive condor]

Alrighty, have a nice day!

[restive condor]

Hey there! Could you create a brand new ticket and using the /debug command there?

[gleaming girder]

Sure thing!

https://discordapp.com/channels/509192800865353738/662692902245498910/1250069297691230263

[humble sequoia]

Thank you

Thank you for purchasing Ticket Tool Premium @gleaming girder. You have now been given the <@&535595160189403136> role!

Found 15 servers in total and 2 with premium and permission

[restive condor]

Interesting...
Can you please double check that Ticket Tool's role is above all those role on the role hierarchy (role list in the server settings)

[gleaming girder]

Just moved it up -- does it need to be above admin or just as long as it's above all of the main roles?

[restive condor]

As long as it's above the roles it has to assign/remove

[gleaming girder]

Shall I try creating a new ticket to see if it works now?

[restive condor]

Yep, give that a try and let me know

[worldly radish]

Hi all! Is there a way to disable this reply and just open the ticket channel?

[gleaming girder]

It worked, thank you so much!

[iron night]

Gave +1 Rep to @restive condor (current: #5 - 711)

[restive condor]

Glad to hear

[restive condor]

Hey there! No, that's currently not possible

[worldly radish]

Ok! Thanks for fast reply

[fervent rock]

How do I transfer my subscription over to a different server?

[restive condor]

Hey there! How did you buy premium?

[fervent rock]

bought it through the website a while ago

also is there a way we can allow a user to open multiple tickets instead of just 1? trying to use ticket tool in more of an internal case rather than a public facing case

[restive condor]

Could I get your server name or ID so I can double check?

[fervent rock]

yeah can I dm you?

[restive condor]

Dashboard > Panel Configs > Limits

[restive condor]

No, sorry! We're not allowed to take support into DMs. I can open a ticket for you if you'd like

[fervent rock]

All G, the server name is Insrt

[restive condor]

It looks like you're subscribed via Discord

Discord doesn't currently have a way to transfer subscriptions. You will have to cancel it and re-subscribe on the new server

[humble sequoia]

<:TicketToolOffline:1018980643092312155> Cancel your subscription

We're sorry to see you go!

To cancel your Ticket Tool Premium Subscription, just head over to your User Settings in Discord, then Subscriptions. Look for Premium Apps and click on Manage Subscriptions. There you can cancel your subscription at the end of your billing cycle.

User Settings > Subscriptions > Premium Apps > Manage Subscriptions > Cancel

Thank you

Thank you for purchasing Ticket Tool Premium @fervent rock. You have now been given the <@&535595160189403136> role!

Found 9 servers in total and 1 with premium and permission

[fervent rock]

got you, ty, will lyk if i have any more questions

[restive condor]

Of course

[vital light]

I have premium on one server and trying to move to another server how do I do this

[slender minnow]

was it purchased through discord?

[deft coral]

My discord owner account got termed, other role have admin right but there is no way to use /purge anymore, is there any way to use it again without having to create a new discord server ?

[slender minnow]

nope :(

[vital light]

I believe so but it’s not allowing me to check

[slender minnow]

can I have the server ID so I can check

[vital light]

Sent you a pm

[slender minnow]

will be ignored as dm'ing staff is against the rules

[vital light]

Ok

[slender minnow]

we can move to a ticket if you would like to

[vital light]

Yes that would be ok

[dusk current]

how does the premium through votes work, how do I vote someone?

[restive condor]

Hey there! Voting has been discontinued as of January 1st

[dusk current]

oh, thank you!

thanks @restive condor

[iron night]

Gave +1 Rep to @restive condor (current: #5 - 713)

[worthy tinsel]

Hi guys

Why no one is responding to my ticket

[pseudo ravine]

You don't have a ticket open in this server

[worthy tinsel]

In other server

I have

[pseudo ravine]

That's not something we can control. You will have to wait until someone can take your ticket

[worthy tinsel]

Ohh ok thanks @pseudo ravine

[iron night]

Gave +1 Rep to @pseudo ravine (current: #9 - 511)

[worthy tinsel]

Deserve a rep @pseudo ravine

[pseudo ravine]

[languid token]

Why other people can't press ticket button?

I mean bot write them: "you don't have permission"

[chrome path]

Cannot create more tickets

[restive condor]

Hey there! Any error message?

[restive condor]

Hey there! Could I get your server name or ID, so I can take a look at your dashboard?

[languid token]

Eehhh sure I guess

Idk just how to show it

[restive condor]

The server name will do

[languid token]

Link maybe?

[languid token]

Негры в пене

[restive condor]

Dashboard > Server Configs > Blacklist Roles
Please remove the everyone role

[languid token]

Ок

[slender epoch]

Hello guys, I have a question.
How can i make different categories what ticket i would have, like one ticket is support ticket and this is named support-ticket-0014 but other is ban appeal ticket and this is called ban-appeal-ticket-0014 and so.

[austere forge]

Hey there : )

this is a premium feature

[slender epoch]

Oh, alright

[dire steppe]

any one able to help me?

i have ticket tool in 2 discords but on the dashboard its only showing 1 of them

[humble sequoia]

Don't see your server in the dashboard?

Try using the Sync Servers button on your top center of the Dashboard page
You will possibly need to relog. Look below to see the steps on how to relog.

If this doesn't work

You should relog from the dashboard, you can do this by clicking here to log out immediately, and then log back in

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using the </permissionlevel:1029797400174399542> command on your Discord Server

If the bot's response is:

- @User is permission level: 0 (User)

You don't have any of the 3 levels required to access the server's dashboard

[dire steppe]

ty g

[proud swallow]

That permission is enabled, I already did that, and then 3 more people had the issue still

[restive condor]

Was that with tickets created before you made the change?

[proud swallow]

no

I changed it after the first was created, then 3 more were created and all had the same issue

[restive condor]

Could you screenshot what it shows for them?

[proud swallow]

Maybe, one sec

[proud swallow]

Yes, using an alternate account this is what ticket users are seeing

Vs what I, the server owner see

[restive condor]

Could you run /debug in that same channel?

[proud swallow]

https://discordapp.com/channels/509192800865353738/662692902245498910/1250189269553778714

[restive condor]

It looks like you only enabled READ MESSAGE HISTORY for one of your panels

Panel 2 | Get verifed here, doesn't have it enabled

[proud swallow]

Oh 🤦

It's fixed now, thank you

thanks @restive condor

[iron night]

Gave +1 Rep to @restive condor (current: #5 - 714)

[restive condor]

Hey there! See below

[stark rune]

1. Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

2. Create a Panel

To create a panel we are going to need to head over to the panel configs on the dashboard.
Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and your ready to get started with configuring your panel.
An example of a creating a panel is shown below.

3. Send the Panel to a Channel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard.
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq.
An example of a sending a panel is shown below.

Having a Problem Sending the Panel?
Do $debug in a channel with Ticket Tool and make sure it has all the necessary Discord permissions.

[jade topaz]

Hello

هلا

Bonjour

Hola

[humble sequoia]

Hello, we would love to help you, but if you don't tell us what you need help with we can't help you :(

[jade topaz]

كيف لما اضغط على زر فتح تذكرة تطلع لي لوحة modal وتكتب فيه سبب الفتح بعدها تنرسل

[humble sequoia]

فريق الدعم الفني العربي

عميلنا العزيز ان كنت تبحث عن مساعدة يرجى فتح تكت خاص بفريق الدعم الفني العربي
اذهب الى#🎫│make-a-ticket
ثم قم بلضغط على الايموجي الاتي (🇯🇴)

[red estuary]

how do i get an embed like this in my server

[humble sequoia]

Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

Create a Panel

To create a panel we are going to need to head over to the Panel Configs Tab on the Dashboard.

Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and you are ready to get started with configuring your panel.
An example of a creating a panel is shown below.

Send the Panel to a Channel

Once the panel has been created, use the blue Send button and select the channel you want the panel to be sent to.

The Panel wasn't send

Use the </debug:ID> command to diagnose possible permission issues with the bot.

[austere forge]

^^

[lost flicker]

need some help

When someone makes a ticket tool, is it possible it goes into a forum?

it goes into a category, and in that category it goes into a forum automatically

[pseudo ravine]

Hey there. Unfortunately that's not possible. Ticket Tool either creates a channel or a thread, but not a forum post

[lost flicker]

is there ANY way to do that?

[pseudo ravine]

To create a forum post instead?

[lost flicker]

a post in a forum, yes

[pseudo ravine]

Unfortunately not

[lost flicker]

how about manually

can you put a channel already made into a forum?

[pseudo ravine]

Again, unfortunately not

[lost flicker]

thanks for the help

[iron night]

Gave +1 Rep to @pseudo ravine (current: #9 - 512)

[pseudo ravine]

Sorry that you couldn't find what you were looking for

[tranquil bison]

how do u get a reedem key

[ionic elbow]

how do i make a specific role only be able to make a type of ticket

[austere forge]

Hey there
The only way to get a premium key is if you purchased it here in a billing ticket

[austere forge]

Hey there
Go to Dashboard > Panel configs > Button - create ticket > enable Support Team only and set a allowed roles

[tranquil bison]

oh does the premium thing allows to add more than one button on panel

[austere forge]

you can already do it without premium :)

[humble sequoia]

Multipanels

For more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Panel -> Attached Panels

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[tranquil bison]

multiple panels ?

[austere forge]

this is the option that allows you to have more than one button, like #🎫│make-a-ticket

[tranquil bison]

[hallow shell]

#📂│information

[jade topaz]

Can i make ticket tool DM members? Aswell make an certain role able to use the command

eh//

thats slow

[tranquil bison]

dm for what

[jade topaz]

mind yo busniess

[tranquil bison]

😢

[jade topaz]

and also for transfaring my members

i have lost my account

I GOT 200 MEMBERS ON THE MAIN SERVER

i have lost alot

so if ticket can dm at least 100 member

and then i have 133 members

[tranquil bison]

nuh i don't think so

but it can dm for tickets

[ionic elbow]

when I'm using sapphire for ticketbot how do I make it that only a specific role can click on a ticket create button for sapphire

[raven panther]

when setting up the tickets someone said they didnt have perms to how do i change this?

[austere forge]

__ «You don't have permissions to use this»__

Are your members seeing this message when they try to create a ticket?

You may have accidentally denied them permission to use the Create Ticket button.

Look in the following places in your server's dashboard:

👉 Server Configs -> Blacklist Roles
Any roles there will be unable to interact with the bot in any way, including creating tickets.

👉 Panel Configs -> Buttons -> Create Ticket -> Support team only
If this is enabled , only your staff will be able to use the button.

👉 Panel Configs -> Buttons -> Create Ticket -> Disabled Roles
Any roles there will be unable to use the button.

[raven panther]

ok ty

thanks @austere forge

[iron night]

Gave +1 Rep to @austere forge (current: #23 - 250)

[tranquil bison]

Wrong server 😕

[ionic elbow]

i know lol sorry

[autumn kestrel]

I have a problem in the created tickets no member can send links. I can't find the setting that I need to change. Can someone help me or do I just have to set up an extra role for the ticket users for the links?

[jade topaz]

Hello, I yesterday bought ticket tool premium, and activated in on my server, sadly the server got termed by discord this morning for whatever reasons. So that means technically I still have 29 days left of ticket tool premium, how can I activate that on my new server?

[limber portal]

Hey, did you buy through discord?

[jade topaz]

yes i did

[limber portal]

Unfortunately discord doesn’t let you transfer premium

You’d have to cancel and resubscribe

[jade topaz]

i will get refund then?

and where do i cancel?

[limber portal]

You can apply to discord for one

[humble sequoia]

Refund Request

If you have purchased a Premium Subscription of Ticket Tool through Discord and want to request a refund, you will have to contact Discord Support.
We unfortunately can't handle any of these cases.

Am I eligible for a refund?

Discords Refund Policy states that you can request a refund within 5 days of your initial purchase date.
A prorated refund (partial) can be requested if the bot has been removed by either Discord or the bot developer.

Ticket Tool Premium Refund Request

<:TicketToolOffline:1018980643092312155> Cancel your subscription

We're sorry to see you go!

To cancel your Ticket Tool Premium Subscription, just head over to your User Settings in Discord, then Subscriptions. Look for Premium Apps and click on Manage Subscriptions. There you can cancel your subscription at the end of your billing cycle.

User Settings > Subscriptions > Premium Apps > Manage Subscriptions > Cancel

[limber portal]

See above

[jade topaz]

oh come on that will take ages :/

But what can you do

[limber portal]

All our payments are completely processed by discord

We have no control currently

[jade topaz]

yes ok il open a support ticket

[jade topaz]

I did the ticket tool and sapphire thing for tickets but whenever I click the ticket button it won’t make a ticket. Can someone help?

@limber portal

[north crag]

A picture of what he writes to you

[jade topaz]

?

[north crag]

What is the problem that comes out to you

[jade topaz]

I have the embed

Whenever I click the button to make a ticket

It does not do anything

[north crag]

What does he write to you?

[jade topaz]

Nothing

The bot does littearly nothing

[north crag]

Make sure you give the bot permissions

[jade topaz]

I

Ok*

[jade topaz]

Still no

[autumn kestrel]

please help

[jade topaz]

What else do I do

[restive condor]

Hey there! Dashboard > Panel Configs > Permissions > Ticket Owner Permissions - Edit Opened > EMBED LINKS

[autumn kestrel]

I did, some roles (all non moderator roles) still can't do it

[restive condor]

Make sure you're testing this with a brand new ticket, existing tickets won't have their permissions updated

[civic salmon]

#sos

[restive condor]

How can I help?

[civic salmon]

Idk how i can make a Ticket on my dc

W8 look dms

[restive condor]

Please do not DM staff, it's against the rules

[stark rune]

1. Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

2. Create a Panel

To create a panel we are going to need to head over to the panel configs on the dashboard.
Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and your ready to get started with configuring your panel.
An example of a creating a panel is shown below.

3. Send the Panel to a Channel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard.
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq.
An example of a sending a panel is shown below.

Having a Problem Sending the Panel?
Do $debug in a channel with Ticket Tool and make sure it has all the necessary Discord permissions.

[restive condor]

There's a setup guide ^^

[jade topaz]

#🎫│make-a-ticket

[autumn kestrel]

for all non-moderator rols, it does not work

[restive condor]

Could I get your server name or ID?

[autumn kestrel]

via Dm or ticket

[jade topaz]

Hey is there any way I want find a ticket of specific date or time

[restive condor]

I'll bring you into a ticket

[humble sequoia]

━━ Moderated Username uVMH6eFi8Z's inquiry has been moved to a ticket ━━

[jade topaz]

اين سابورت العرب

[restive condor]

$articket

[humble sequoia]

فريق الدعم الفني العربي

عميلنا العزيز ان كنت تبحث عن مساعدة يرجى فتح تكت خاص بفريق الدعم الفني العربي
اذهب الى#🎫│make-a-ticket
ثم قم بلضغط على الايموجي الاتي (🇯🇴)

[jade topaz]

Bonjours a toutes et a tous

J'ai instaler le bot sur mon serveur, mais il refuse d'ouvrir de ticket si on est pas membre du staff, vous pouvez m'aider?

[humble sequoia]

L'équipe du support Français

Cher client,
Si vous avez besoin d'aide, ouvriez un ticket pour le support Français s'il vous plaît.
Allez au #🎫│make-a-ticket et tapez sur le bouton contenant l'emoji 🇫🇷

[haughty mortar]

Hi! I need help, idk how to make a second ticket planel and in a different channel!

[humble sequoia]

Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

Create a Panel

To create a panel we are going to need to head over to the Panel Configs Tab on the Dashboard.

Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and you are ready to get started with configuring your panel.
An example of a creating a panel is shown below.

Send the Panel to a Channel

Once the panel has been created, use the blue Send button and select the channel you want the panel to be sent to.

The Panel wasn't send

Use the </debug:ID> command to diagnose possible permission issues with the bot.

[cosmic fern]

Hello guys, I need a little help. Already using Ticket tool on 2 servers but while setting up on another one, getting this error. Any ideas why?

[pseudo ravine]

Hey there. Could you please run the /debug command in that channel

[lucid junco]

Tell me please! I am a server moderator that uses your ticket system! We have a problem when a person opens a ticket, we communicate - then he logs out and the ticket history disappears! He doesn't see anything anymore! or it says that he does not have access! Although I see the ticket and all the correspondence!

[restive condor]

Hey there! Dashboard > Panel Configs > Permissions > Ticket Owner Permissions - Edit Opened > READ MESSAGE HISTORY

[lucid junco]

🤝

[deft forge]

An error will occur.
I don't know why.

[restive condor]

Hey there! Could you run the command /debug in your transcript channel?

[deft forge]

Yes! I will try it!

[deft forge]

You want me to paste the URL here?

[restive condor]

Ticket Tool is missing the EMBED LINKS permission for the transcript channel

No need for the link, thank you

[deft forge]

I made a mistake on the channel I put the command in.
This one is correct.

[restive condor]

Yep, Ticket Tool is missing the EMBED LINKS permission for that channel

[deft forge]

I was able to! Thank you!

[iron night]

Gave +1 Rep to @restive condor (current: #5 - 715)

[restive condor]

Glad to hear

[feral hound]

hey i added the ticket tool to my server but it didnt make an chanel or sum

[open orchid]

Hi

what dose this mean

[restive condor]

Hey there! It's just a security measure to prevent you from accidentally deleting all your panels.

If you'd like to delete your last/only panel, please create another panel first before deleting the previous one

[restive condor]

Hey there! See below

[stark rune]

1. Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

2. Create a Panel

To create a panel we are going to need to head over to the panel configs on the dashboard.
Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and your ready to get started with configuring your panel.
An example of a creating a panel is shown below.

3. Send the Panel to a Channel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard.
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq.
An example of a sending a panel is shown below.

Having a Problem Sending the Panel?
Do $debug in a channel with Ticket Tool and make sure it has all the necessary Discord permissions.

[open orchid]

oh

[civic salmon]

Guys can any1 help me?

How can i make this

[humble sequoia]

<:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706> Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on

First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

• Panel doesn't send? Make sure you have a valid emoji selected
• Option doesn't show up? Check if two options have the same panel in the DropDown Editor

$dropdown

[wooden totem]

hello, is any support active atm?

[humble sequoia]

Hello, we would love to help you, but if you don't tell us what you need help with we can't help you :(

[wooden totem]

does premium only support one server? i purchased it assuming it would work with my 1 other server as well

[pseudo ravine]

Premium is per server

[north crag]

تفضل ممكن اقدر اساعدك اذا محد موجود

[jade topaz]

How to use claim button

How to add claim button

[humble sequoia]

Claiming Options

Claiming allows you to change the ticket name, category and permissions. To use it you have to enable it first on your Dashboard > Panel Configs > Claiming

Note: This is a premium feature

[jade topaz]

Unable to add claim features

[nocturne crypt]

Ei

Ajuda eu

[humble sequoia]

Equipa de Apoio Portuguesa

Se você está procurando ajuda, abra um ticket para entrar em contato com a equipe de suporte em português. Vá para #🎫│make-a-ticket e pressione o botão :flag_br:.

[restive condor]

Hey there! Make sure claiming is enabled for the correct panel.

If so, try creating a brand new ticket please

[jade topaz]

Done thanks

[pliant stump]

hi! how do I remove ticket tool from a server? The owner wants to manage his own now

[fossil blade]

Hello i've ran into an issue with ticket tool ive never had before in any other server i've used it in, noone who has opened a ticket can see the message history, I have the read message history enabled in the bot dashboard and in the category settings but they can't see anything unless focussed on the channel. Any ideas whats wrong?

[stray bobcat]

You can kick it... But be aware that if there is a Premium Discord sub attached to it, it will be cancelled.

[fossil blade]

strike this, once I opened a new ticket all was good!

[stray bobcat]

That sounds very weird. Could you post a screenshot please?

[pliant stump]

I got it, thank you!

[stray bobcat]

Ha good glad its fixed

[iron night]

Gave +1 Rep to @stray bobcat (current: #35 - 97)

[fossil blade]

I think the the settings werent right, I fixed them but it only applies to new tickets

thank you meowenix 🙂

[stray bobcat]

Yeah, changes to settings such as permissions for tickets will indeed apply to new tickets only.

Always a pleasure 🙂

[fossil blade]

thanks @stray bobcat

[iron night]

Gave +1 Rep to @stray bobcat (current: #35 - 98)

[main spindle]

Hello everyone,
I was trying to access a ticket from november of '22. The original message by the bot that contains the link was gone, but fortunately someone sent a link of the ticket somewhere else. The problem is, the link in the original message gives a 404. Out of desperation, I checked the wayback machine, and there was a backup of it on there. It didnt actually display the ticket but I was able to find the actual contents of the ticket in a giant javascript script. It has all the messages but also has lots of things I dont need. Is there a way I could get the raw data to actually display formatted somehow, so I dont have to sort through it all? or even fix the broken link? Thanks.

[stray bobcat]

Transcripts are hosted by Discord itself on their CDN - and following recent change, content is only available for a short time after it's posted. Only way to retrieve the transcript would be via the HTML file that was posted by the bot in the transcripts channel of your server (if it was configured).
You can open the file with any web browser and it should look almost the same as it was shown on Discord.

[main spindle]

ah rip

thank god for the wayback machine then lol

[stray bobcat]

Yeah that tool has been handy more than a handful of times 😛 But I did not know that it worked with ticket transcripts. Guess if you got lucky and it was found by their crawler 🙂

[inner ivy]

How do I make a ticket to other servers

@austere forge

[humble sequoia]

Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

Create a Panel

To create a panel we are going to need to head over to the Panel Configs Tab on the Dashboard.

Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and you are ready to get started with configuring your panel.
An example of a creating a panel is shown below.

Send the Panel to a Channel

Once the panel has been created, use the blue Send button and select the channel you want the panel to be sent to.

The Panel wasn't send

Use the </debug:ID> command to diagnose possible permission issues with the bot.

[austere forge]

hey there, see embed above

[jade topaz]

I have a problem how can i use claim button + how can i setup it

[humble sequoia]

Claiming Options

Claiming allows you to change the ticket name, category and permissions. To use it you have to enable it first on your Dashboard > Panel Configs > Claiming

Note: This is a premium feature

[jade topaz]

السلام عليكم

مافي ادارة عرب؟

[humble sequoia]

فريق الدعم الفني العربي

عميلنا العزيز ان كنت تبحث عن مساعدة يرجى فتح تكت خاص بفريق الدعم الفني العربي
اذهب الى#🎫│make-a-ticket
ثم قم بلضغط على الايموجي الاتي (🇯🇴)

[bold walrus]

Sup, how do I getthe premium Bot to join my discord?

[humble sequoia]

Inviting and Enabling Premium Bot

The first thing you will need to do is invite the premium bot, an invite can be found here

Once the bot is in your server we will head to the dashboard and manage your server. When you are managing your server, you want to head into "Server Configs" then click the drop down menu under "Select the bot you would like to use on this server" then click "Ticket Tool#6207" and then save.

[austere forge]

hey there, see above : )

[bold walrus]

Thank you

thanks @austere forge

[iron night]

Gave +1 Rep to @austere forge (current: #23 - 251)

[jade topaz]

Hello, is there a way to see the messages of a closed and deleted ticket?
My buyer has contacted PayPal to get the money back after having claimed everything VIP from my server and I need to provide proof.

[austere forge]

Hey there : )
Indeed, when the transcript option is enable, you will be able to consult the entire ticket even if it is deleted 🙂

If you haven't enable it, it won't be possible.

[jade topaz]

Damn, I don't have it activated, can't you do anything?

Not even on the web?

[austere forge]

unfortunately not possible :/

[jade topaz]

can i make ticket tool dm memberS?

...?

sigh

support supervisor online but not responding

must be tragic

bro

[austere forge]

hey there : )

[jade topaz]

hey]

[austere forge]

If you want to create DM with specific messages to send to your members, this is not possible.

[jade topaz]

sighs sadly

thank you 3v

ok

[austere forge]

why this emoji ? : )

[jade topaz]

thanks @austere forge my blue glorius eyed pookie dookie mookie shookie bear

[iron night]

Gave +1 Rep to @austere forge (current: #23 - 252)

[jade topaz]

its just my humor dw 😭

[austere forge]

alr

[jade topaz]

hello guys.

I'm trying to configure my friend's server, but I can't find his server in the "manage servers" Dashboard

[humble sequoia]

Don't see your server in the dashboard?

Try using the Sync Servers button on your top center of the Dashboard page
You will possibly need to relog. Look below to see the steps on how to relog.

If this doesn't work

You should relog from the dashboard, you can do this by clicking here to log out immediately, and then log back in

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using the </permissionlevel:1029797400174399542> command on your Discord Server

If the bot's response is:

- @User is permission level: 0 (User)

You don't have any of the 3 levels required to access the server's dashboard

[jade topaz]

my permission level is 0, what i do

[austere forge]

Hey there ; )

You must ask your owner to set you up as a Dashboard role, or give you admin perms

[humble sequoia]

Dashboard Roles

Any role you put there will have full access to the ticket tool dashboard. The server owner and users with admin permissions already have access to the dashboard.
Be careful of which roles to put here

Jun 12, 2024, 10:09 PM

[jade topaz]

ok friend, thanks very much

[iron night]

Gave +1 Rep to @austere forge (current: #23 - 253)

[grizzled summit]

Where is this transcript data ultimately stored?

[stray bobcat]

On Discord's CDN servers, probably CloudFlare.

[grizzled summit]

So the transcripts, even via the HTML file, are only temporary?

[stray bobcat]

Yes. Unless you download it.

[grizzled summit]

So we could set up our own automation to download transcripts to permanently store them locally?

[stray bobcat]

Ticket Tool doesn't support that kind of automation, but yeah, if you downloaded the files from your server, whether be manual or via other means, you could save it. It's just HTML files.

[bitter dragon]

heyy can anyone help me real quick

[humble sequoia]

Hello, we would love to help you, but if you don't tell us what you need help with we can't help you :(

[rich snow]

Hey I need assistance on how to get to through with the support.

[austere forge]

hey there, here or #🎫│make-a-ticket

[raw tapir]

How to do auto mention

[humble sequoia]

How to automatically ping my support team on a ticket?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to ping your support on
4. Open the Ticket options menu
5. Click on Edit Ticket Message
6. In the Message Content use one of the role mention syntax (**{@Role Name}** / **{Role ID}**)
7. Save changes

Note: For this to work properly, Ticket Tool requires the Mention Everyone permission. Or the role must have the Allow anyone to @mention this role setting enabled

[frail laurel]

do I have to pay twice a month if I wanna manage 2 servers?

[pseudo ravine]

Hey there. Yep, premium is per server

[frail laurel]

bruh

aint no way

ok ty

[pseudo ravine]

That's how Discord subscriptions work

[frail laurel]

does it auto renew

[pseudo ravine]

Yep

[frail laurel]

how do I stop it from auto renewing

[pseudo ravine]

You don't, you'll have to cancel the subscription after the month is over

[frail laurel]

but it gonna charge me

[jade topaz]

someone gonna help me yet?

[frail laurel]

will the bot just stop after 1 month

[pseudo ravine]

You'll only be charged once if you cancel before the 2nd month starts

[frail laurel]

where do I cancel

[jade topaz]

Can you help once you're done helping them?

[humble sequoia]

<:TicketToolOffline:1018980643092312155> Cancel your subscription

We're sorry to see you go!

To cancel your Ticket Tool Premium Subscription, just head over to your User Settings in Discord, then Subscriptions. Look for Premium Apps and click on Manage Subscriptions. There you can cancel your subscription at the end of your billing cycle.

User Settings > Subscriptions > Premium Apps > Manage Subscriptions > Cancel

[frail laurel]

im tryna pay for only 1 server

[humble sequoia]

@barren geode, we would love to help you, but if you don't tell us what you need help with we can't help you :(

[jade topaz]

I did the sapphire and tickets thing but whenever I click on the ticket button it dosn't actually make a ticket.

[pseudo ravine]

And also please don't reply just to get help, you'll get help whenever someone is available

[spare root]

jstitch are you getting paid for being support

[jade topaz]

.

[pseudo ravine]

Is Command Style Tickets enabled? Is Sapphire added as a bot that can use Ticket Tool commands?

[jade topaz]

How do I do that?

[pseudo ravine]

No, we're all volunteers

[pseudo ravine]

There's no need for this

[spare root]

thats insane

[humble sequoia]

Command Style Tickets!

Command Style Tickets allow you to open tickets VIA the $new or $ticket commands. This feature also allows you to open tickets for people, by using the aforementioned commands with the user's ping or ID.

You can enable this feature by heading over to your server's dashboard. Then head over to Panel Configs ➞ Settings ➞ Command Style Tickets. (GIF below shows you how to get to it as well).

This section of the panel settings also contains the following features

• Bypass channel list and watch all of them → when you enable this option, Ticket Tool will create a ticket whenever someone uses the $new or the $ticket command in a channel it has access to .

• Channel to monitor for command $new and $ticket → This is the opposite of the previous option, you can actually select in which channels Ticket Tool should look for the $new command instead of looking in the whole server.

• Delete command after creating ticket → If enabled, Ticket Tool will delete the command (whether it's $new or $ticket) a few seconds after you run it.

[jade topaz]

I'm there now what.

[frail laurel]

Mr Support am I able to make commands like $cashapp and then it sends my cashapp link

[pseudo ravine]

Read through the embed to know what to do

[pseudo ravine]

You can make a custom command

[humble sequoia]

Custom Commands

Custom Commands are used to send a predefined response to your channels. Commands will only respond if the command itself is used, it will not function if you put the tag into a sentence.

To create commands, go to: Dashboard > Custom Commands > New. After creating and naming one, you can edit the command trigger and behaviors. Tap on the edit message button to edit the response of the command.

[frail laurel]

Ok Thank You

[jade topaz]

no thanks

[iron night]

Gave +1 Rep to @pseudo ravine (current: #9 - 514)

[pseudo ravine]

You're welcome, glad I could help!

[jade topaz]

can u help me know what I need to do

It won't create a ticket

[spare root]

thanks @pseudo ravine

[iron night]

Gave +1 Rep to @pseudo ravine (current: #9 - 515)

[pseudo ravine]

That wasn't for you, it was a reply to someone else

[jade topaz]

this is why the other ticket bot is less stressful bro

[pseudo ravine]

I've already showed you what you need to do

[jade topaz]

I meant to reply to this

[jade topaz]

nope

[pseudo ravine]

You need to read through this

[jade topaz]

I don't want them to type anything, I want them to just press the button.

can I invite you to the server to show you what I mean bc i can't send screenshots here

[pseudo ravine]

No

[jade topaz]

let me guess "can't do that against my policies 🤓"

[pseudo ravine]

Sapphire needs to send the command

[jade topaz]

It's not sapphire lmfao

its ticket bot

[pseudo ravine]

So you're just trying to create a regular ticket with only Ticket Tool?

[jade topaz]

Yeah but I am using sapphire to make it look somewhat decent.

[woeful ore]

Hey! I am getting this error for over an hour now. The interaction Failed?

Also no one new can apply into our program.

[pseudo ravine]

So then you're using Sapphire as well then

[jade topaz]

yeah but It's ur bot bugging

[pseudo ravine]

Hey there. Can you run the /debug command in the same channel

[jade topaz]

not sapphire lmfao what

[woeful ore]

Just did and everything looks green

[pseudo ravine]

You need to do multiple things in order for it to work, which I've already shown you

[jade topaz]

Nope.

[pseudo ravine]

Do you have the link?

[woeful ore]

https://discordapp.com/channels/509192800865353738/662692902245498910/1250602377367519295

[pseudo ravine]

What exactly are you doing to get the error?

[pseudo ravine]

"Nope" to what exactly?

[woeful ore]

I am just pressing accept

[jade topaz]

you're not telling me the correct way to do something holy crap what u not understand about tat

[jade topaz]

whenever I click the make a ticket button on the embed it doesn't say anything and does nothing.

[woeful ore]

and its saying The interaction Failed?, when accepting or trying to use the bot to apply on an application

[pseudo ravine]

I have already told you that you need Sapphire to send the $new command to make tickets, and shown you how to enable it