🆘│community-support

[austere forge]

Hi there, https://discord.com/channels/509192800865353738/571104498483986466

[floral tartan]

oh, ok

[austere forge]

As displayed, your subscription appears to have been cancelled
In this case, you must wait until the end of the date before the end of cancel to re-subscribe.

If you encounter any problems please contact Discord support

[floral tartan]

i need some help about premium ticket tool bot

[humble sequoia]

Hello, we would love to help you, but if you don't tell us what you need help with we can't help you :(

[floral tartan]

if i use free premium period to configure the bot and trial period expires, will premium options work?

[dusky stratus]

bot not responding to commands ?

[floral tartan]

#📣│bot-news

[floral tartan]

?

[median wigeon]

nope after that time you need to buy premium if you want to let is work

[floral tartan]

i think i will need to make my own ticket bot😭

[sweet niche]

sir

why bot in discord me

offline

[restive condor]

#📣│bot-news

[upbeat bronze]

anny expectation to the bot come back?

[restive condor]

As soon as possible, no ETA sadly

[jade topaz]

What your problem

[austere forge]

Hi there, https://discord.com/channels/509192800865353738/571104498483986466

[jade topaz]

Okey

[hazy plover]

The bots online!

[visual trench]

People, please tell me. I left a purchase ticket from the spoofer at approximately 12:50 and still no response. Please tell me where it could be because I'm looking in the wrong place

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[pseudo ravine]

We do not know where you need to go

[visual trench]

It's a pity

[glass ermine]

Hello; i was wondering if there's any way we can blacklist a role from seeing tickets even though the role has "administrator" perms in discord role settings?

[austere forge]

Hey there ;)

This isn't really possible, as the role has admin perms.

Therefore you can put a role in the BL to allow not to use the buttons of Ticket tool (create tickets ect)

[glass ermine]

Alright, I can try this. THis might be out of your expertise, but this user also needs perms to work on bots, (she's a developer). anything I can do about this?

[austere forge]

in this case, set the necessary permissions so that she can see certain channels

[glass ermine]

Alright, I'll try this, thanks!

[iron night]

Gave +1 Rep to @austere forge (current: #24 - 225)

[strong canopy]

I need help making the server

[strong canopy]

need help

I need it.

[humble sequoia]

Hello, we would love to help you, but if you don't tell us what you need help with we can't help you :(

[strong canopy]

i cannot make the ticket's properly.

It keep's sending me to the website

thats why i need help.

[austere forge]

Hey there ; )

If I understand correctly, you want to set up Ticket tool on your server?

[strong canopy]

yep.

[strong canopy]

Yep

[humble sequoia]

Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

Create a Panel

To create a panel we are going to need to head over to the Panel Configs Tab on the Dashboard.

Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and you are ready to get started with configuring your panel.
An example of a creating a panel is shown below.

Send the Panel to a Channel

Once the panel has been created, use the blue Send button and select the channel you want the panel to be sent to.

The Panel wasn't send

Use the </debug:ID> command to diagnose possible permission issues with the bot.

[austere forge]

see embed above

[strong canopy]

it send's me this

And i am logged in.

and it's not showing me any server's

That i own.

[austere forge]

You need the Manage servers perms to invite the bot.

[strong canopy]

how do i do that.

[austere forge]

ask your owner

[strong canopy]

i fixed it.

Thank you.

thanks 3v

[austere forge]

You're welcome, glad I could help !

[strong canopy]

i had to give it permission that's all.

it's asking for manage roles

[strong canopy]

it's asking for manage permission how do i fix that?

[lusty shale]

#🎫│make-a-ticket

[austere forge]

Go to settings server > Roles > Ticket tool > Permissions - set perms here

[strong canopy]

Ok

[humble sequoia]

━━ Ali🐅🐆's inquiry has been moved to a ticket ━━

[lusty shale]

Does anyone know how to set it up where it is a. drop down menu instead of. a like single button if I have multiple tickets so I can just have one panel\

[humble sequoia]

<:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706> Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on

First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

• Panel doesn't send? Make sure you have a valid emoji selected
• Option doesn't show up? Check if two options have the same panel in the DropDown Editor

$dropdown

[strong canopy]

Thank you.

[austere forge]

hey there : ) see above

[austere forge]

yw, check your ticket pls https://discord.com/channels/509192800865353738/1248367655669207072

[lusty shale]

ty

[iron night]

Gave +1 Rep to @austere forge (current: #24 - 226)

[rich flame]

Failed to send: Access Denied (Ticket Tool doesn't have permission to view or send into this channel)

Failed: Invalid Form Body components[0].components[0].emoji.name[BUTTON_COMPONENT_INVALID_EMOJI]: Invalid emoji

help

[humble sequoia]

Invalid Form Body: Invalid emoji

This error indicates you have selected an invalid emoji, i.e. an emoji the bot isn't capable of using, in a button field

Which Emoji?

This depends upon which action the error is appearing, the most common cases are the Create Ticket button or one of your Dropdown emojis. You can visit your Button's List to find all available buttons and find the conflicting one by yourself.

Why doesn't the bot accept it as valid?

• You selected an emoji that doesn't exist anymore, i.e. that has been deleted
• You wrote text there, instead of an emoji (or in addition to an emoji)
• You entered a code for a custom emoji from a server that the bot is not a member of
• You entered a custom emoji code incorrectly
• You're on iPhone and entered an emoji using the phone's emoji pad (use the emoji selector in the website instead)

[last shale]

hello

@austere forge

[humble sequoia]

Hello, we would love to help you, but if you don't tell us what you need help with we can't help you :(

[last shale]

Does the bot support Gaza or Israel?

[last shale]

k

im here

im just here

[austere forge]

Can you eleborate ?

[last shale]

Does your bot support the policies of Israel or Palestine and Gaza?

[austere forge]

personally, i'm neutral on this subject

If you don't need help related to Ticket tool use https://discord.com/channels/509192800865353738/509238831547940885

[last shale]

My talk about the principle of the ticket tool

[limber portal]

Ticket Tool the bot is not alligned with any political ideologies

[solar matrix]

Hey guys, we are trying to buy the premium tool and it keeps saying there’s a payment in process but there isn’t. Does anyone know if there are still server issues like there was earlier?

[boreal hare]

i bought an account from a server in a ticket and i forgot to save it and the ticket deleted is there any way can i reopen the ticket?

[boreal hare]

someone can answer?

[heady mica]

my old discord got hacked and tokend and it had ticket tool premium how do i transfer??

[cyan vector]

ey i need help i do a ticket PLSSS

thanks

[delicate badger]

Evening. I have set up a support ticket system. How would I go about adding categories to the tickets (Like report a member , question , etc). I have seen it done on other servers before, but I am quite unsure on how to do it

[narrow gale]

Hi everyone i'm trying to set up the ticket tool bot to my server and i would like to make it create a new post in a form channel other than the classical text channel, is it possible? And if yes, how? Thank you in advance

[austere forge]

Hey there ; )
probably still the same outcome, try later today tomorrow

[humble sequoia]

━━ BaAsOm's inquiry has been moved to a ticket ━━

[austere forge]

Hey there : )

how did you buy premium, via Discord?

[austere forge]

Hey there ; )

do you want several tickets buttons on the same panel?

[austere forge]

Hey there

can you elaborate your request ?

[narrow gale]

I want instead of the usual text channel like "ticket-00001" I would like a post created within a form channel of my community

[austere forge]

This is not really possible

[narrow gale]

oh ok then thank you for the support

[iron night]

Gave +1 Rep to @austere forge (current: #24 - 227)

[narrow gale]

One more question is there a way to select under which category the ticket should appear?

[humble sequoia]

How do I set what category tickets are created in?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to grant access to
4. Open the Category options menu
5. Select the categories of your preference
6. Save changes

[austere forge]

sure, see embed above

[narrow gale]

Ty

[austere forge]

You're welcome

[narrow gale]

It is me again i'm trying to make the ticket request as a form but the form won't show up, i saw that i need to active the "Auto display results" but i can't understand how

[austere forge]

sure, go to Dashboard > Panel configs > Forms - enable Auto display form results

[narrow gale]

i've done it but it just shows it in the ticket, i still can't answer the questions

[austere forge]

You must make your own questions below

[narrow gale]

i've done it but it won't ask me the questions

[austere forge]

can i get your server id pls?

[narrow gale]

i can't find it i'm dumb

[austere forge]

don't worries

[narrow gale]

oh

found

[austere forge]

use $id command on your server

[narrow gale]

1233031141280321586

it should be this

[austere forge]

ty, one moment

[humble sequoia]

━━ TheMarch88's inquiry has been moved to a ticket ━━

[cyan vector]

hi i buy a vip in wrong server (rustoria us long) and i want in another server, is something anyone can do for me?

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[devout drum]

i need some help i have a role name senior leadership that should have actions to all / commands to open close a ticket but when one of these users are in the ticket and type the command it doesnt show possible options like open close etc how can I fix that

also everytime a ticket is opened it alerts everyone with that role and allows them to see the ticket Id like to keep them private and only allow that role to see the ticket if they are added to it the same role "senior leadership" should have the same abilities as listed above

can someone take a look for me

[vapid shore]

Can someone help me setup, I don't know how. I tried /support but it wouldn't have the setup where if you click a button you get a private channel with a staff??? I've only got 'ticket tool white'... id like some help if possible

[twin whale]

hello is there anyway I can mention the people that have opened the ticket at once ? like some command that would mention everyone on their respective ticket

[vale hamlet]

Hello, I have a problem verifying myself in grass, when I send the email it never arrives and the email is correct, can someone help me? or how to contact support.

[median wigeon]

Hello,

You need to put the senior leadership in the "support role" and than when you go to open close permissions and delete permission you can select support team only, than only support team can only close and delete tickets.

[median wigeon]

I dont know what you want here, than you need to delete that role out of your ticketname

[devout drum]

Thank you I appreciate that I did that and got it fixed

[iron night]

Gave +1 Rep to @median wigeon (current: #47 - 42)

[humble sequoia]

━━ Major's inquiry has been moved to a ticket ━━

[median wigeon]

You need to change the ticket channel and add the next command

[humble sequoia]

Mentions

Within all the messages the bot sends (both embeds and text) you can mention either channels, roles, or even users, these mentions will only send a notification to the user if they are used within a text field, e.g: a role mentioned in an embed won't ping at all the users who have that role.

For mentioning a role you can use one out of three options:
{@Role Name} ➞ Which is Case Sensitive.
{RoleID} ➞ Replace RoleId with the Id of the role you are trying to ping.
<@&RoleID> ➞ Discord's native syntax to ping roles.

<#ChannelID> ➞ Mention a channel by its ID.
<@UserID> ➞ Mention a user by its ID.

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[jade topaz]

Is it possible to make the bot ping the staff when a ticket is made? If there is, how do I do it?

[humble sequoia]

How to automatically ping my support team on a ticket?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to ping your support on
4. Open the Ticket options menu
5. Click on Edit Ticket Message
6. In the Message Content use one of the role mention syntax (**{@Role Name}** / **{Role ID}**)
7. Save changes

Note: For this to work properly, Ticket Tool requires the Mention Everyone permission. Or the role must have the Allow anyone to @mention this role setting enabled

[austere forge]

hey there, see embed above ^^

[jade topaz]

Thanks

[thin vale]

I need help

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[austere forge]

As explained earlier in your ticket, we are unable to help you with your problem with your Asseto corsa game.

We support Ticket tool

[hearty girder]

I need to create a ticket

[austere forge]

not here :)

[hearty girder]

oh ok

[broken marsh]

yo do u know how i can make the ticket started thingy have text on it like this

[austere forge]

hey there ; )

[broken marsh]

👋

[austere forge]

go to dashboard > panel configs > panel - edit panel message and put your text on embed editor

[broken marsh]

this right?

i dont see a edit panel message

ohhh

i see it so sorry tysm

[jade topaz]

How is the command to rename delete ticket

[humble sequoia]

━━ finatic.'s inquiry has been moved to a ticket ━━

[jade topaz]

How to get the code

?

[drifting owl]

I added the ticket tool bot on my discord server but it wont show that ticket tool is in the server on the website, how do i fix this problem?

[humble sequoia]

━━ ! Ds NAFA33 ™'s inquiry has been moved to a ticket ━━

Don't see your server in the dashboard?

Try using the Sync Servers button on your top center of the Dashboard page
You will possibly need to relog. Look below to see the steps on how to relog.

If this doesn't work

You should relog from the dashboard, you can do this by clicking here to log out immediately, and then log back in

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using the </permissionlevel:1029797400174399542> command on your Discord Server

If the bot's response is:

- @User is permission level: 0 (User)

You don't have any of the 3 levels required to access the server's dashboard

[drifting owl]

And how do i get a bigger level?

[brittle sparrow]

alguém me ensina n sei coloca o ticket

pra as pessoas abrir

[austere forge]

Hey there, you should ask your owner

[humble sequoia]

Equipo de Soporte Español

Querido usuario, si está buscando ayuda, por favor abra un ticket para contactar al Equipo de Soporte Español. Diríjase a #🎫│make-a-ticket y presione el botón :flag_es:.

[fading plank]

uhh does anyone know what this means. pls ping resp

(it happens when i try to delete a custom command i don’t want)

nvm i somehow fixed it

[jade topaz]

hello , what did happened to the bot ?
when is it gonna get back online ?

[warm plinth]

Hi, we're looking at Ticket Tool for our server. Most of our tickets use image attachments (uploaded by the user) that we need to save in transcripts. We've done some testing and the transcript button gives a message like:

    Messages: 13
    Attachments Saved: 0
    Attachments Skipped: 5 (due maximum file size limits.)

Some questions:

• What is the size limit it refers to? I can't find it in a Discord search here, or in the documentation
• The transcript appears to just link to the Discord CDN - once that ticket is deleted, will those links eventually expire?
• If so, how do we create a transcript that keeps these images around without making the users jump through more hoops?

[limber portal]

Hey,

• Free users cannot save images in transcripts, this requires premium where you can have 8mb of images directly embedded

• Yes, they will expire. You can press the generate link attached to the transcript message to get a new link.

[warm plinth]

Ok, thank you. So images totaling < ~8mb will be saved in the transcript and wont expire, but for images exceeding that (even with premium) are those subject to Discord CDN expiration (when the ticket is deleted)?

[limber portal]

Yes, but 8mb should be plenty due to discord compression

[warm plinth]

Humm, ok. Appreciate the info!

[calm forge]

How i grow my fucking server

[limber portal]

This is for support with ticket tool

We cant help with growing servers

[calm forge]

Alr

[tame pasture]

Hello I need to know hot
to give permission to my
@support to see tickets soon
How please?

[hearty girder]

i have a question

[devout parcel]

how you do this

[dim shard]

Good day, I have a problem. I created a new section titled Receiving the Prize, but when I sent it on Discord, I did not see the name I wanted. I only found creating a ticket and nothing else. I hope someone can help me with a solution that works for me

[knotty birch]

Can you also make somthing like this with the bot or not?

[atomic solstice]

yes

[humble sequoia]

<:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706> Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on

First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

• Panel doesn't send? Make sure you have a valid emoji selected
• Option doesn't show up? Check if two options have the same panel in the DropDown Editor

$dropdown

[narrow gale]

Is there a way to make that this message goes away automatically?

[exotic tusk]

I need change language "direct link"

because is english, where change name button?

[pseudo ravine]

Hey there. Unfortunately you cannot change anything about that button

[narrow gale]

Can someone help me?

[pseudo ravine]

Hey there. Unfortunately that's not possible, the user has to click on the Dismiss message

[narrow gale]

ok ty, one last question is there a way to make the ticket start from the number one again when created (restart the history)

[pseudo ravine]

Dashboard > Set Count

[narrow gale]

i can't find it

[narrow gale]

ohhhhhh

sorry

i should put it to what, 0 or 1?

[pseudo ravine]

1

[narrow gale]

let me try

it works. Thank you @pseudo ravine

[iron night]

Gave +1 Rep to @pseudo ravine (current: #9 - 495)

[pseudo ravine]

You're welcome, glad I could help!

[dire sun]

ticket tool tripping once again and doing random shit I never made it send 2 of these it was 1 originally and now its 2 but it doesnt even say edited this doesnt make sense to me

why is ticket tool continously changing shit on its own im not doing this

it also did this ONCE AGAIN but it wasnt me that changed it, it did it itself

something wrong with your bot and u need to fix it

[dark kraken]

Can you take a picture of your settings please ?

[tawdry slate]

Failed: Invalid Form Body components[0].components[0].emoji.id[BUTTON_COMPONENT_INVALID_EMOJI]: Invalid emoji

how do i fix?

[humble sequoia]

Invalid Form Body: Invalid emoji

This error indicates you have selected an invalid emoji, i.e. an emoji the bot isn't capable of using, in a button field

Which Emoji?

This depends upon which action the error is appearing, the most common cases are the Create Ticket button or one of your Dropdown emojis. You can visit your Button's List to find all available buttons and find the conflicting one by yourself.

Why doesn't the bot accept it as valid?

• You selected an emoji that doesn't exist anymore, i.e. that has been deleted
• You wrote text there, instead of an emoji (or in addition to an emoji)
• You entered a code for a custom emoji from a server that the bot is not a member of
• You entered a custom emoji code incorrectly
• You're on iPhone and entered an emoji using the phone's emoji pad (use the emoji selector in the website instead)

[limber portal]

^

[tawdry slate]

is there any way to reset the buttons

[jade topaz]

How do I get tickets to transcripts automatically?

[dark kraken]

Hey there ! , To automatically save transcripts , follow the steps:
Dashboard --> Panel Configs --> Transcript --> Auto Save Transcript =

** That is a premium feature **

[restive condor]

Hey there! No, other than re-creating the panel

You will need to manually edit them otherwise

[tawdry slate]

alr thanks i figured it out

[iron night]

Gave +1 Rep to @restive condor (current: #5 - 696)

[restive condor]

Glad to hear

[jade topaz]

After I modified some settings, I tried to open the ticket, the bot does not respond

[dark kraken]

That's not a problem from the bot

[jade topaz]

Problem with permissions?

[dark kraken]

Try to open the ticket again after a while

[jade topaz]

Okay

[dark kraken]

Also , I checked out your server, the members don't have permissions to open tickets

Do you need help to solve this problem ?

[pseudo ravine]

Please don't join members servers for support

[dark kraken]

It was just out of curiosity. I did not ask him for permissions or anything like that

[jade topaz]

I know I haven't finished the system yet, I added a bot about an hour ago, and currently I was preparing the ticketing system and testing it before showing it to the rest of the members.

[pseudo ravine]

It doesn't matter

[dark kraken]

Alright

[dim shard]

As a reminder, please, I need help

[dark kraken]

مرحبا أيوب ، ممكن ترسل صورة للي ارسلك اياه بالبوت بالدسكورد ؟ @dim shard

[strong canopy]

I need help i dont know how to enable /claim.

[dark kraken]

Hey there ! , To enable the claiming in your server, follow this steps:
Dashboard --> Select your server --> Panel Configs --> Claiming --> Enable ticket claiming =

** Premium Feature Only **

[strong canopy]

what does premuim feature only mean?

[dark kraken]

You have to upgrade your bot subscription to Ticket Tool Premium.

Do you need help with buying it ?

[strong canopy]

it says this.

I press sync bit it wont work

[dark kraken]

Check if you are logged in with the same account

Please, Send a vaild picture

[strong canopy]

i am.

[eager vapor]

How can I make a multi button panel?could somebody please explain to me in a easy way😅

[dark kraken]

Try to Log out and login again

[strong canopy]

Ok

[austere forge]

hey there, see embed below

[humble sequoia]

Multipanels

For more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Panel -> Attached Panels

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[jade topaz]

Hey how do you have that \

[dim shard]

@dark kraken

[dark kraken]

لو سمحت ، روح للوحة التحكم بالموقع
Panel configs --> Panel --> Edit Panel Message
وارسل صورة

[strong canopy]

Done.

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[dark kraken]

^^

[dark kraken]

Worked ?

[strong canopy]

Nope

And i carn't invite it again for it to work.

Even tho i logged in.

[dark kraken]

I see here that the account name and picture are different that your currently avatar.

You should see something like this

Same avatar and Displayname

[strong canopy]

Okay

[dark kraken]

make sure that you are logged in with this account : @strong canopy

[dim shard]

@dark kraken

[dark kraken]

اللي انت بدك اياه انك تخليه يكتب مكان Create a ticket
تصير تذاكر المطعم ، تلقي جائزة

صحيح ؟

[dim shard]

صحيح

[dark kraken]

تمام ، اتبع الخطوات التالية:
Panel Configs --> Buttons --> Create ticket
واكتب الاسم بالمكان اللي مكتوب فيه Button Text

[idle sinew]

it comes up with this when i try to add the ticket bot

[dark kraken]

Can I know what is the purpose of the bot called "Everette" ?

[idle sinew]

oh thats the server name

but i want to make the server bot

but it doesnt come up with manage servers

[eager vapor]

@austere forge what do I do when I get to the attached panels bit?I don’t understand

[dark kraken]

You can't see your server here?
@idle sinew

[idle sinew]

it did

i clicked the server and clicked continue

it comes with this

not the manage servers

[dark kraken]

Click the dashboard button

[idle sinew]

okay

and it doesnt come up with the server i want

[dark kraken]

Press Sync Servers

[idle sinew]

okay

nope didnt work

the server i want is called everette and its not appearing

[dark kraken]

Are you sure that you are logged in with the same account ?

[idle sinew]

mhm look

[dark kraken]

Is the bot in your server ?

[idle sinew]

yes

it says ticket bot

[dark kraken]

Log out and log in again

[idle sinew]

okay

[strong canopy]

Its not working.

[idle sinew]

didnt work

[strong canopy]

@austere forgeI need help

[limber portal]

Please don't ping staff either of you ^^

#🎫│make-a-ticket for direct contact

[idle sinew]

oka

[dim shard]

كيف اجعلهم مع بعضهم بدون تفرقة ؟
@dark kraken

[north crag]

بتحدد وحدة من ازرار التكتات الي مسويها بعدها روح على خيار اسمه Panel وضيف الازرار التكتات الي تبيها

[astral crater]

How do i make a dropdown?

[humble sequoia]

<:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706> Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on

First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

• Panel doesn't send? Make sure you have a valid emoji selected
• Option doesn't show up? Check if two options have the same panel in the DropDown Editor

$dropdown

[echo yacht]

@astral crater You have the information above ⬆️

If you any questions, feel free to ask or #🎫│make-a-ticket

[rapid current]

كل الصلاحيات عطيته ولا زبط

@north crag

[north crag]

سوي تحديث للرسالة الي راسلها

[rapid current]

م فهمت

[north crag]

هات رابط الرسالة حق التكت واضغط على زر الي اسمه تحديث والصق الرسالة

• ضيف البوت على الروم الي تبي ترسل فيه وعطه صلاحيات

[rapid current]

@north crag

كل شي عطيته

@north crag

[crystal gale]

شباب عندي مشكلة

[jade topaz]

Where can I choose the role of members who can open tickets?

[crystal gale]

هذي رسالة كل يوم تجيني الحل وارجع اكلم الدعم ويقبلوني مره ثانية وترجع تجيني ويطلعوني

شلون الغي طلبي الثاني

[jade topaz]

Thank you ❤️

[iron night]

Gave +1 Rep to @north crag (current: #316 - 1)

[strong canopy]

how do i claim ticket's

It's saying it isnt anabled when it is.

[austere forge]

Hey there ; )
this is a premium feature.

[north crag]

تأكد انك ضايف البوت بالروم الصح وحدث صفحة لوحة التحكم

[strong canopy]

I have the feature

[austere forge]

alr, see embed below

[strong canopy]

ok

[humble sequoia]

Claiming Options

Claiming allows you to change the ticket name, category and permissions. To use it you have to enable it first on your Dashboard > Panel Configs > Claiming

Note: This is a premium feature

[strong canopy]

i've clicked enable

[jade topaz]

hey i didnt mean to mention the staff member

[austere forge]

Unfortunately you did

[jade topaz]

but i only mention him once , and he told me to

[strong canopy]

It says this

When

[austere forge]

Go to Dashboard > Panel configs > Buttons - claim and enable Show this button

[humble sequoia]

⚠️ Please read the messages previously sent by our team ⚠️

[strong canopy]

still says it

[fast vector]

Hello, we are trying to restrict a certain role to be able to delete a ticket, we have changed it so only certian roles can click the button but they can overide that by using the command $delete , is there anyway to restrict the role aswell?

https://kianlow.co.uk/photos/chrome_X4pcY5AmfL.png

[north crag]

جرب انك تحدث الرسالة الي فيها تفتح تكتات

[earnest solstice]

That's crazy chat

[fast vector]

Fr

[strong canopy]

3v

It's saying to pay more money when i've already paid for it monthly]

[strong canopy]

for it to enter my server

[slender minnow]

Please open a ticket so that my team can take a closer look and assist you accordingly.

[fast vector]

Thanks g

[iron night]

Gave +1 Rep to @north crag (current: #193 - 2)

[strong canopy]

white wolf

[earnest solstice]

Thanks g

[iron night]

Gave +1 Rep to @north crag (current: #155 - 3)

[strong canopy]

May i tell you somthing

[north crag]

[slender minnow]

sorry but i'm about to sleep and will be unavailable that's why i asked you to open a ticket so that someone available will help you out 🙂

[north crag]

Try updating the message that opens the ticks. Also, I don't see that you are using premium

[humble sequoia]

Ali🐅🐆's issue has been solved in another channel.

[wet elm]

Вопросы по донату

[restive condor]

Hey there! Discord has a limit of 500 channels per server.
It appears that server has reached such limit.

Please contact server staff for them to clear tickets, in order for new tickets be created

[wet elm]

Thanks

[full oasis]

how to settle this

[north crag]

Give the bot permissions -> ManageRoles

[full oasis]

in server？

[north crag]

yes

[crude hedge]

Hi. I was wondering if something has changed. Our tickets are now greyed out.

[austere forge]

Hey there ; )
It's not our will, it's a discord update.

[crude hedge]

Wow. Ok thanks.

[iron night]

Gave +1 Rep to @austere forge (current: #24 - 232)

[mellow mango]

Could anyone help me when I try send a ticket this is what it says

[restive condor]

Hey there! Could you use the /debug command in the channel where you're trying to post your panel?

[mellow mango]

Alright I’ll try that

Wrong one

It seems like it doesn’t work

[restive condor]

Ticket Tool is missing the SEND MESSAGES permission for that channel

[mellow mango]

I’ll check

It’s there though

[restive condor]

Make sure you're checking in the channel permissions, not the role permissions

[mellow mango]

Thank you so much it worked!!! @restive condor

[restive condor]

Glad to hear

[rotund vessel]

Anyone know how to stop members from seeing threads inside of tickets

(private threads)

[ornate seal]

Hello! I'm wondering if someone can help please. I've just set up ticket tool and everyone can see it until someone makes a ticket. Once that ticket is closed then after that only mods and admin can see the create a ticket. I removed the tool and readded it and the same issue happened. I presume it's something to do with permissions but not sure what I've done wrong. Thanks so much in advance

[rapid quiver]

Can you show me via ss? Maybe I can help

[pseudo ravine]

Please do not ask for server invites, as it's against our rules

[rapid quiver]

Ok

[north crag]

Do you have pictures of the problem

[ornate seal]

Sure, thank you! This is the channel permissions, what I can see and then what a member can see

[iron night]

Gave +1 Rep to @rapid quiver (current: #317 - 1)

[rapid quiver]

They can't see the ticket? @ornate seal

[ornate seal]

They can, until someone opens and then closes a ticket. Then they can no longer see it

This is the audit log

[rapid quiver]

Okay, so they no longer see "Create Ticket" after closing the previous ticket?

[ornate seal]

Correct, not just the person who created the ticket, but everyone

[rapid quiver]

Make sure the @-everyone role has this permission checked off

Update the panel after you check that off using the message-link, then have that try the ticket tool out

[north crag]

[rapid quiver]

You could also go into the channel itself and edit the @-everyone role and turn that on from there aswell

[ornate seal]

Yes!! This was it! Thank you so so much, I've been going round in circles and it was that simple. Very much appreciated.

[iron night]

Gave +1 Rep to @rapid quiver (current: #194 - 2)

[rapid quiver]

Awesome, glad I could help :D

[eager vapor]

Could somebody help me regarding what do I do when I get to the attached panels bit?I don’t understand

[rapid quiver]

What are you stuck on?

[north crag]

Look you must create a main ticket that you will send, write and edit what you want and then go to panel Then put the buttons you want

_

How can I send a DMs in the bot? 💀

[eager vapor]

Ahhh ok,thx,much more easier to understand know lol

[limber portal]

You want to dm ticket tool?

[north crag]

No

[limber portal]

What was your question then?

[north crag]

The bot sends in the DM

[limber portal]

sends what, the transcript? Just a regular dm?

[north crag]

I remember there is something like this I forgot where

[north crag]

Yes, something like that.

[limber portal]

panel configs > automations

[north crag]

Yes that's what I'm talking about

[north crag]

Thank you

[iron night]

Gave +1 Rep to @limber portal (current: #10 - 456)

[limber portal]

yw ^^

[halcyon grail]

Help

[tidal coyote]

ok I feel really stupid bc I don't know discord well but I'm using this mod for my server. and I don't know how the heck to make my form show up??? like I've read everything over 40 times but don't understand what I'm doing wrong. it's not showing the form, it's just the default "reason" thing

[halcyon grail]

Help

Help team support

Help

[halcyon grail]

Ye

I have a friend who is a bot Dyon programmer

[heady mica]

How to add a channel on the message?

[north crag]

You have reached the limit for tickets, delete the tickets you do not need

[halcyon grail]

Yes

[halcyon grail]

But how do I delete can you show me an example

[clear hollow]

Go into ticket and type /delete

[halcyon grail]

Can you show me a picture of how to do it?

because i don't know

[gleaming swan]

how can i change the color of the strip from green to blue?

[pseudo ravine]

@finite juniper Please don’t ghost ping anyone

[pseudo ravine]

Hey there. Do you have premium?

[gleaming swan]

i do not

is that why?

[pseudo ravine]

You need premium in order to change the embed color, yep

[halcyon grail]

😡

[jade topaz]

who can help me wit this

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[jade topaz]

how do you get your staff to see the tickit?

[humble sequoia]

How can I grant my team access to tickets?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to grant access to
4. Open the General options menu
5. Select your Support Team Roles
6. Save changes

[jade topaz]

ty

[lusty shale]

How to ping? a role inside of the ticket message

[humble sequoia]

How to automatically ping my support team on a ticket?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to ping your support on
4. Open the Ticket options menu
5. Click on Edit Ticket Message
6. In the Message Content use one of the role mention syntax (**{@Role Name}** / **{Role ID}**)
7. Save changes

Note: For this to work properly, Ticket Tool requires the Mention Everyone permission. Or the role must have the Allow anyone to @mention this role setting enabled

[median creek]

Bot is not responding to commands

[austere forge]

Hey there ; )

Make sure that the bot has: VIEW CHANNEL SEND MESSAGE and READ MESSAGE HISTORY perms in the channel

[median creek]

Okay

How do I create a custom bot?

I activated the free trial

[balmy dome]

Hi hi

am I able to reorganise these without having to delete and redo?

[solid ivy]

كيف اخلي في منيو لما حد بيفتح تكت

يعني مو زر

في النسخة المجانية

[fringe thicket]

.

[north crag]

تقصد انه يكون بدل الزر يكون كذا

Control Panel -> DropDown Style

[north crag]

You mean to change names?

[solid ivy]

ايوة كذا

[balmy dome]

no to swap their position (for the ticket panel itself)

[solid ivy]

و كل واحد يشوفو رتبة معينة مثلا واحد بدو يشتري تصاميم فقط الي عندهم ىتبة مصممين يشوفو التكت

[north crag]

No but there is no need to delete it

[solid ivy]

مين يعرف

[balmy dome]

wdym?

How can I change them around

[north crag]

Just go to the panel and rearrange the buttons

[balmy dome]

oh i can do that?

How can i do that 🤔

[north crag]

yes

[balmy dome]

but how can i put api support first for example

[north crag]

Just delete them all and arrange them as you need

[balmy dome]

oooo

thank you!

[north crag]

and update the message

[balmy dome]

Appreciate it!

I didn't know I could change them around

[north crag]

بتروح على كل زر وتنزل تحت في خيار اسمه تيم ستاف بس خلي الرتية الي تبيها

[north crag]

yes

[balmy dome]

❤️

[austere oxide]

when I click on the first link after searching "Ticket Tool bot" it says the bot isn't in any of my server even if they are, how can I fix this because I can't access dashboard because of this?

[humble canyon]

Are you able to create multiple forms?

[clear hollow]

You gotta type /delete in the ticket you want to get rid of

if u want a transcript u gotta do /close, then delete

[restive condor]

Hey there! See below

[humble sequoia]

Don't see your server in the dashboard?

Try using the Sync Servers button on your top center of the Dashboard page
You will possibly need to relog. Look below to see the steps on how to relog.

If this doesn't work

You should relog from the dashboard, you can do this by clicking here to log out immediately, and then log back in

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using the </permissionlevel:1029797400174399542> command on your Discord Server

If the bot's response is:

- @User is permission level: 0 (User)

You don't have any of the 3 levels required to access the server's dashboard

[restive condor]

Hey there! Each panel can have it's own form yes.

You cannot have multiple forms for the same ticket sadly

[austere oxide]

How can I get closed ticket in my "closed ticket" category?

[restive condor]

Dashboard > Panel Configs > Category

[brave flicker]

why bot is offline

[clear hollow]

i'd recommend making one category for all closed tickets-transcripts-ticket statuses

[austere oxide]

If my server gets big and a lot of tickets are created and all the opened tickets are above the chat, it's going to be really messy right.

[restive condor]

Hi there, try again please

[brave flicker]

thx

[brave flicker]

interaction failed

[restive condor]

When exactly do you get that error message?

[brave flicker]

when I press the create ticket button

[restive condor]

Is this on a server you're staff in?

[brave flicker]

no

[restive condor]

Please try again in a few minutes.
If it still doesn't work, please reach out to server staff as the bot is most likely missing permissions or there's an error in the setup

[brave flicker]

okey thanks dude

[lethal bay]

How can I set limit the ticket per users?

[white kindle]

@restive condor

[restive condor]

Yes?

[white kindle]

Howcome I cant add your bot to my server?

[restive condor]

Hey there! A total limit accross all your panels or just for a specific panel?

[restive condor]

Does it not show up on your Dashboard?

[white kindle]

correct

[restive condor]

Are you the server owner?

[white kindle]

I am a co owner

[restive condor]

Make sure you have Discord's administrator permissions enabled on your role settings.
A role called ''co-owner'' or ''admin'' is not enough

[white kindle]

it is

[lethal bay]

Either both across or just specific panel Dan.

[restive condor]

Alrighty, could you use /debug anywhere on the server?

[white kindle]

Idk

[restive condor]

You can change the limit for a specific panel under the Dashboard > Panel Configs > Limits

For a global limit, see below

[white kindle]

while im thinking about it.

[humble sequoia]

Global Ticket Limit

Unlike the regular Ticket Limit, the global limit will limit the amount of tickets a user can create at the same time for ALL Panels. When a ticket is closed again, the limit resets for that user.

To customize it head over to your Dashboard ➞ Server Configs ➞ Global Ticket Limit

Note: This is not a limit for how many tickets a user can open at all times or how many tickets you can have open on the server in total. This is just a limit per user for open tickets.

[white kindle]

how do I incite someone else to join my serrver

[lethal bay]

Thanks Dan I'll check this out later

[white kindle]

@restive condor

oone more quick question dan

how do i invite my devs to join my server

[restive condor]

Your devs? I guess you can simply send them an invite

[white kindle]

alright

[white kindle]

I mean like my serve for your bot

like so the can help me devlo the bot

[restive condor]

We don't join servers for support if that's what you mean

You can always #🎫│make-a-ticket for staff to assist

[white kindle]

No that is not what I mean

I mean how do I make oit so that someone else can help config my bot

like how do I add it to their dashboard

[restive condor]

Oh, I see. You can add their role as a Dashboard role

[humble sequoia]

Dashboard Roles

Any role you put there will have full access to the ticket tool dashboard. The server owner and users with admin permissions already have access to the dashboard.
Be careful of which roles to put here

Jun 8, 2024, 12:04 PM

[white kindle]

yeah

thanks

thanke @restive condor

[north niche]

How do I add options?

[eager vapor]

Could somebody help me with this?what do I do ?

[restive condor]

Hey there! Could you use the /debug command in the channel where you're trying to post this in

[restive condor]

Hey there! What do you mean by options? More ticket options? Example: #🎫│make-a-ticket

[humble sequoia]

<:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706> Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on

First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

• Panel doesn't send? Make sure you have a valid emoji selected
• Option doesn't show up? Check if two options have the same panel in the DropDown Editor

$dropdown

[restive condor]

See above ^^

[restive condor]

Can you give Ticket Tool permission to send Text-To-Speech (TTS) messages?

[eager vapor]

Wdym?how can I do that

[restive condor]

Enable that permission for Ticket Tool in its role settings (channel permissions too if you have overrides)

[prime bridge]

Successful Removals: 1
Unsuccessful Removals: 0
Reason: No reason.
Moderator: @restive condor

[restive condor]

@vernal dune Unfortunately, our partnership applications closed last week

We are sadly not taking in any more applications until they re-open

[humble sequoia]

Partnership Program

Our partnership program is currently closed.

We appreciate you being interested in partnering with Ticket Tool! Unfortunately, the program for partnering is closed as of now. Nonetheless, make sure to keep an eye at #📣│server-news where we announce partner applications opening!

TicketTool.xyz - Ticketing without clutter

[vernal dune]

Alright No worries

[eager vapor]

Do you have a list of what permissions the bot should have?

[restive condor]

Just the ones shown on the debug message but sometimes that permission is required depending on your setup

So we always recommend enabling it if such issues are encountered, it could be caused by something else though but that's the most likely scenario

[eager vapor]

Same thing came up

[restive condor]

Alrighty, you most likely have an invalid emoji then

Can you go to a private channel and use the commands (separetely) $panel 1, $panel 2 and $panel 3 and let me know which reply with an error

[eager vapor]

Any private channel?

[eager vapor]

Separately how?

[restive condor]

As in each on its own message, not the three at once

[restive condor]

Yeah, it really doesn't matter it's just so your public channels don't get spammed with potential errors

[brave flicker]

bot offline

again

[pseudo ravine]

Hey there. Is Ticket Tool fully offline in your server? Or is the application not responding?

[jade topaz]

everytime i buy the premium it doesnt give me it 😿

[pseudo ravine]

Hey there. Can you send the server ID here

[brave flicker]

fully offline

status offline

[pseudo ravine]

Can you send the server ID here

[brave flicker]

1177984772170076320

[restive condor]

Hey there! What exactly seems to be the problem?

Are you buying premium via Discord?

[brave flicker]

(Note: im not a owner. im guest in this server)

[pseudo ravine]

So you're just a regular user?

[brave flicker]

yes

[pseudo ravine]

I think the real issue here is that Ticket Tool isn't in the server anymore

[brave flicker]

wait one sec

i need check

yes owners kicked bot bruuh

srry

[pseudo ravine]

No worries

[surreal notch]

How to do button options with tickets tool?

[shrewd terrace]

Oi

Alguém pode min ajuda

[surreal notch]

And set a limit on how Many tickets can be opened with 1 panel?

[humble sequoia]

Multipanels

For more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Panel -> Attached Panels

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[surreal notch]

^

[pseudo ravine]

Dashboard > Limits > Open Tickets > Open tickets each user

[silk mist]

who want help me please , when I claim a ticket he not show the user but he show the ID

[pseudo ravine]

Hey there. How are you using the variable?

Can you send a screenshot of your dashboard

[silk mist]

Ok

[pseudo ravine]

{user.name}

[silk mist]

Ok thx w guys

Thx @pseudo ravine q

[iron night]

Gave +1 Rep to @pseudo ravine (current: #9 - 498)

[pseudo ravine]

You're welcome, glad I could help!

[silk mist]

Why he still don’t work

[pseudo ravine]

Can you send the server ID here

Not an invite, just the ID

[silk mist]

1219260270011224116

[pseudo ravine]

One moment

[pseudo ravine]

And how is it not working?

[silk mist]

He write username

[pseudo ravine]

What exactly were you wanting then?

[silk mist]

Wait I send screenshot

[pseudo ravine]

What if you use {author.name}

[silk mist]

Wait

He works

Thx @pseudo ravine

[iron night]

Gave +1 Rep to @pseudo ravine (current: #9 - 499)

[pseudo ravine]

You're welcome, glad I could help!

[mystic prawn]

after 49 tickets closed
the tickets doesnt move to the Closed Category tickets anymore
And i even tried to move it i still cant

[pseudo ravine]

Hey there. Discord has a limit of 50 channels in a category

[north crag]

[cinder oxide]

how do i redeem 100 robux

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[gaunt ledge]

Hello, I need some help! Because I can't even see any information on the ticket!

[restive condor]

Hey there! What exactly seems to be the problem? Could you maybe screenshot?

[gaunt ledge]

Can I send it privately?

[restive condor]

I'll bring you into a ticket so you can share it there

[humble sequoia]

━━ Lua's inquiry has been moved to a ticket ━━

[eager vapor]

So,I send each panel in 3 different private channels?and do I keep the private channels private?

[restive condor]

No, it can be anywhere. Public channels if you'd like

I just recommend using private channels for testing, so it doesn't disrupt your server's activity

[carmine whale]

Anyone know how to fix this?

[frozen crypt]

click on the link that says docs page for this error, or if u want I can open a ticket for you

[carmine whale]

Please do

[north crag]

Give the bot permissions in the category

[carmine whale]

got it fixed thanks Franki

[ocean frost]

My withdrawal completed but not receive

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[ocean frost]

@humble sequoia @humble sequoia

[frozen crypt]

@carmine whalei saw ur msg u still need help?

[carmine whale]

No I figured it out ty

[frozen crypt]

np

[jade topaz]

i need help

i got a problem

0-0

[humble sequoia]

Hello, we would love to help you, but if you don't tell us what you need help with we can't help you :(

[jade topaz]

I want to create more buttons for the ticket

[humble sequoia]

Multipanels

For more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Panel -> Attached Panels

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[jade topaz]

I want to create more buttons for the ticket

still i dont understand

[frozen crypt]

you want us to open a ticket for you?

[pseudo ravine]

For each of the buttons, you will need to make a panel

[jade topaz]

i did

[north crag]

Update the message after you add other buttons

[carmine whale]

Hey Franki I have another problem check the past ticket you opened

[pseudo ravine]

Please be patient in your ticket, there’s no need to cross-post into this channel

[hard osprey]

Hi has this what to do with problemd of hosting?

[pseudo ravine]

Hey there. Have you tried doing it again?

[hard osprey]

Yea but nvm solved. I needed to go much more futher then i thought in browser to get on dashboard

[pseudo ravine]

No worries

[kind egret]

when my eulen key doesnt come thru did i get scammed

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[strong oxide]

Hi, I recently took over a discord server. I’m the only person on the staff who can view tickets that holders submit. How can I give other staff members the ability to view tickets?

[humble sequoia]

How can I grant my team access to tickets?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to grant access to
4. Open the General options menu
5. Select your Support Team Roles
6. Save changes

[austere forge]

hey there ; )

see embed above

[leaden agate]

where can I open a ticket for support

[austere forge]

#🎫│make-a-ticket : )

[leaden agate]

I don't pay the premium but I have the premium bot

I would like premium support since its on my server but someone else is paying it

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[leaden agate]

Done good sir

[strong oxide]

Thank you so much!!

[iron night]

Gave +1 Rep to @austere forge (current: #24 - 235)

[austere forge]

You're welcome, glad I could help !

[jade topaz]

yes

everytime i buy it, it says i have it now but then when i go to ticket panel it does not show i have it nor does it take my money

[edgy pollen]

Hello

Hello, when using your ticket bot, it gives an error and does not respond. How can I fix it? Do you have Turkish support?

[austere forge]

Hello, unfortunately we don't have Turkish support.

Can you give me a screenshot of the issue?

[edgy pollen]

Ok dm or here

[austere forge]

here :)

[restive condor]

Can you please #🎫│make-a-ticket for a staff member to assist as I'm currently unavailable🙏

[austere forge]

Make sure that the bot has: VIEW CHANNEL SEND MESSAGE and READ MESSAGE HISTORY perms in the channel

[edgy pollen]

there is a trace

[edgy pollen]

I did what you said and it worked but I have another problem.

[austere forge]

sure, tell me

[edgy pollen]

It might be better if I show you a screenshot.

?

[real roost]

Hi everyone again

I am trying to set ticket tool up in such a way, that once a ticket is claimed - only the person who claimed it can see it and write messages there, but it doesn't work

I have this setting turned on

What am i doing wrong?

And i have everything turned off there

[hearty girder]

Need help

[austere forge]

yep

[austere forge]

Can you please #🎫│make-a-ticket for a staff member to assist

[humble sequoia]

@hearty girder, we would love to help you, but if you don't tell us what you need help with we can't help you :(

[hearty girder]

sure

[glass ermine]

How do i turn off 2 step ticket closing?

[austere forge]

Hey there : )

go to Dashboard > Panel configs > General - Two step Close

[glass ermine]

AH there it is, thank you so much 👍

[iron night]

Gave +1 Rep to @austere forge (current: #24 - 236)

[warm atlas]

Is the dashboard down right now? I can't sign in. It just times out

[blissful cradle]

Yep I think it’s down atm

[blissful cradle]

Yes

[void oyster]

Yes it is, commands arent working either

[novel kraken]

Really i was working on something

[blissful cradle]

Same

[blissful cradle]

Yeah because I was trying to edit a command for a member and it crashed

And now it’s timed out

[austere forge]

Hi there! There is currently an outage that the team are working on fixing. We thank you for your patience. 🙏

[novel kraken]

I was literally right in the middle of a project and then all the sudden it just kept loading and loading. I said you’ve got to be kidding me.

[blissful cradle]

No problem, thanks for the update,

[iron night]

Gave +1 Rep to @austere forge (current: #24 - 237)

[novel kraken]

I’m not upset or anything it’s just a fact I was working on something

[blissful cradle]

It happens, just unfortunate timing.

[novel kraken]

Well, I guess I’ll watch some TV and keep checking

[warm atlas]

I think we were all working on something. All we can do is patiently wait

[blissful cradle]

Yeah sounds like a plan

[summer patio]

sorry i Want consult

[austere forge]

Hi there! There is currently an outage that the team are working on fixing. We thank you for your patience. 🙏

[blissful cradle]

It’s down atm

[harsh brook]

oh thank you/

[iron night]

Gave +1 Rep to @austere forge (current: #24 - 238)

[summer patio]

thank you

[iron night]

Gave +1 Rep to @austere forge (current: #24 - 239)

[delicate arrow]

Thx you

[iron night]

Gave +1 Rep to @austere forge (current: #24 - 240)

[quiet whale]

My tickets were working originally, but now it says 'this interaction failed' i didnt do anything to the bot, it just stopped working. help! Idk how to fix it, nothing in the page is showing wrong

[austere forge]

Hey there ; )
#🆘│community-support message

We'll keep you posted as soon as he back

[arctic falcon]

Same issue with me.

Ah.

[night willow]

Does ticket tool sell life time subscription @austere forge

😞

[austere forge]

hey there, not for the moment : )

[night willow]

Ok thank you

[iron night]

Gave +1 Rep to @austere forge (current: #24 - 241)

[austere forge]

but you can buy for several months

[night willow]

Like you can buy bulk months?

[novel kraken]

Getting this now

[austere forge]

yes

[austere forge]

hey there, check pin message.

[night willow]

Where can I find the prices

I think the bot Is down

[shy trail]

Yeah

[past fox]

Yeah we can't close tickets atm

[shy trail]

Or open

[novel kraken]

Yes, I know about it. I was just letting y’all know that that’s what I’m getting now. Looks like it might be coming back online.

[austere forge]

https://images-ext-1.discordapp.net/external/7nJmr8Hv7oqXInb2xvMlw8Ydgw1BV7ecBJbxyCSF44A/https/i.imgur.com/p1hWkUh.jpg?format=webp&width=1246&height=701

[stark rune]

**Ticket Tool - Technical Difficulties Notice**

Official Ticket Tool bot(s) are currently experiencing some technical difficulties in some shards.
Please stand by as the TT Development Team looks into and fixes the issues.

Please do not spam tickets within the support server & do not keep asking in public channels.
You can view our status page here and keep an eye on #📣│bot-news!

Jun 9, 2024, 3:13 AM

[hasty osprey]

ticket tool is down im guessing

[novel kraken]

Yep

[night willow]

Thanks

[iron night]

Gave +1 Rep to @austere forge (current: #24 - 242)

[hasty osprey]

greatt

[shy trail]

That’s bad

[novel kraken]

Never saw that before. Where is this at?

[arctic falcon]

Dayum

[upper flower]

$direct

[upper flower]

When the bot is working again 😝

[shy trail]

Hey

[austere forge]

lol

[novel kraken]

Ah I see thanks

[iron night]

Gave +1 Rep to @upper flower (current: #3 - 918)

[arctic falcon]

We gonna die ig

[shy trail]

You are the owner of the server?

[upper flower]

Afirm

[shy trail]

Yup

[opaque plaza]

when is the bot gonna start again

[shy trail]

Cool

[upper flower]

When we fix errors

[shy trail]

When will that happen?

[novel kraken]

Everybody calm down. I’m sure they will fix it as soon as they’re able to.

[opaque plaza]

how much time 🙏🏻

[shy trail]

😭

[arctic falcon]

Just lemme speak with chairman and find an alternative

[opaque plaza]

i get that, but any eta would be good

[shy trail]

…

[novel kraken]

Sometimes you can’t get an ETA there’s no way they’re gonna know exactly when they’re going to fix it but I’m sure they are working on it since I’ve already seen

[jade topaz]

why the bot is offline

[opaque plaza]

hmm alright then

[arctic falcon]

OR THEY WILL START USING OUR DMS AS TICKETS

[upper flower]

Welp.. say goodbye

[shy trail]

Fr

[arctic falcon]

Goodbye!

[novel kraken]

The bot crashed. They are currently working on it as soon as they’re able to. It will come back online.

[shy trail]

Goodbye

[austere forge]

Hi there! There is currently an outage that the team are working on fixing. We thank you for your patience.

Please watch the #📣│bot-news channel, once it will be fixed there will be an update there

[prime bridge]

<:notallowed:660789872600285184> #🆘│community-support has been locked!

You will gain access again once the lockdown is lifted.

[upper flower]

Hi. You are probably coming in here because the bot isnt working. Look at #📣│bot-news. If you open a ticket about the outage, it will automatically be closed.

[stark rune]

**Ticket Tool - All Systems are now __Online!__**

All Ticket Tool systems are fully online again! We apologize for any inconvenience this may have caused on your server.

If you are still experiencing any problem with Ticket Tool, please reach out to the <@&540295656720302081> within a ticket here, #🎫│make-a-ticket

Jun 9, 2024, 4:33 AM

[prime bridge]

<:allowed:660789592647008258> #🆘│community-support has been unlocked!

Everyone now has access to this channel.

[mortal cedar]

Is it possible to let users close their own tickets?

[austere forge]

Hey there : )

sure, go to Dashboard > Panel configs > Buttons - create a ticket and disable Support team only

[mortal cedar]

Ok thanks

[timber totem]

hi, the ticket tool bot isn't opening a ticket when I configured sapphire to do it..

I'll move to a ticket

[jade topaz]

hi my name is pete and my anime defender ticket for the server is not working since the administrator over their are maybe fixing it since it’s been outdated and my account from that game got hacked and trying to get its data back so i need help

and also it says “this interaction failed” something like that to not have a ticket if i out a select on it

[heavy owl]

hi im zen and i cant close the ticket and this is what said ( This interaction failed ) thats why i cant close the other who open a ticket on our server

[jade topaz]

oh nice your having the same problem

[austere forge]

Hey there : )

you must inform server staff of this error

[austere forge]

Hey there 👋

can you use /debug command on your ticket

[jade topaz]

i’m sorry but i can’t, i’m just the member of the server and they won’t have anyone talk in their DMS without permission

[heavy owl]

then after i put the debug what should i do next?

[austere forge]

you need to find a way of making the person managing the bot config aware that there is this error : )

[austere forge]

Did you do it so that I check the bot permissions?

[jade topaz]

that’s the person who’s in charge of the server

but i won’t be enough to convince him since i’m just a member

a higher rank need to be able to talk with this person and if i file a error on their bot, idk if they’ll do it or not

and plus they said their trying to fix it but lately it has been a error for me by not getting ticket

[austere forge]

You'll have to find a way to talk to him, unfortunately I can't help you any further.

[jade topaz]

i understand

[lucid gale]

Bro

I need permission to open more than one ticket. How can I do that?

[austere forge]

can you elebarote ?

can i have a screenshot

[austere forge]

unfortunately this is the ticket opening limit imposed by the server you are trying to create a ticket on

There's nothing we can do about it

[lucid gale]

So, how many tickets can I open at most?

[austere forge]

you have already opened a ticket, so the limit is 1

[lucid gale]

Okey

So how many tickets can be opened by different people on a server?

[austere forge]

it depends on whether the server is set to a limit

[lucid gale]

Where can I set it?

[austere forge]

Dashboard > Panel configs > Limits - Open tickets each user

[lucid gale]

Thanks

[quaint sinew]

how do i get unjialed if i have the ticket tool

[austere forge]

hey there : )
can you eleborate in "unjialed"

[quaint sinew]

im sitll jailed in the game

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[obsidian tide]

||P||

[dapper escarp]

Hey, how can I make so the user who claimed the ticket also get the Ticket Transcript

[quaint sinew]

i appealed for jail time and it got confirmed so how do i get unjailed

[dapper escarp]

Is there a way to delete/close a ticket after like a day without any message in it

[austere forge]

Hey there, not possible

[austere forge]

We can't help you with your game, we're not related to it.

We only help you if you have an issue / question with the Ticket tool bot.

[austere forge]

sure, use a automation

[humble sequoia]

Automation <:beta1:1022173658610946182><:beta2:1022173656492810340>

With Ticket Tool's automation, you'll be able to customize your ticket system workflow! Using the Automation Editor you can:

• Chose out of 6 different triggers
• Set a Message Watcher to wait for a message for a given time, or to wait for the absence of them
• Add delays on the execution of actions after the trigger or watcher finds a message!

Automation Command

Automations can be stopped, by running the /automation stop command inside the ticket you want it to stop in. Restart it with /automation start You'll also be able to view the current status of the automations with /automation.

__Important Notes__

- Automation is on ALPHA TESTING PHASE, things might work unexpectedly or not at all. 
- Any automation will run for a maximum of 7 days or until the ticket is closed, afterward, it will stop checking
+ You can have 5 automations per panel

$auto

[dapper escarp]

Okay, I figured out how to do it with a different bot

[dapper escarp]

like this?

[austere forge]

all good 👍

[heavy owl]

still cant close the ticket :<

[austere oxide]

What are reason why I would make a transcript of a ticket?

[restive condor]

Hey there! A transcript is a file containing all the messages sent in a ticket.

• It allows you to share it with others
• Keep a record that can't be accesed at any time
• Allows you to delete closed tickets to free up space. As if needed in the future, you can just check the transcript

[restive condor]

Hey there! Have you tried using the /close command?

[heavy owl]

it cant other command is a displayed

[restive condor]

Use $close please

[heavy owl]

it cant also

[austere oxide]

If I search for a certain transcript, how can I find it?

[restive condor]

You can use Discord's search feature, just put in the user ID and it will pop up https://i.imgur.com/zHkDsMf.gif

[restive condor]

What does the bot reply with?

[heavy owl]

nothing

[restive condor]

Is this on a server you're staff in?

[heavy owl]

yea

[restive condor]

Could I get that server's name or ID?

[austere oxide]

👍

[austere oxide]

Can I auto-transcript tickets just before they get deleted?

[restive condor]

Yes, but that's a premium feature

[austere oxide]

Not cool >:[

[restive condor]

Please double check that TicketTool is still in the server

[heavy owl]

okay ill check

ohh wait how do i know if the ticketTool is still in the server? cause im just a new admin tho in our server

[austere oxide]

My closed ticket won't show up in my closed tickets category even to I setted it up like that.

[restive condor]

Go into Ticket Tools profile, if it has the "Ticket Tool" role it's still in the server

[restive condor]

How many tickets are currently in the closed category?

Discord has a limit of 50 channels, TicketTool limits it to 45. If you have reached such limits, tickets won't be moved

[austere oxide]

There are exectly zero closed tickets in it.

[heavy owl]

ohhh the ticket tool is alr left in the server

[restive condor]

Alright, can you make a brand new channel under the closed tickets category and run /debug there?

[restive condor]

That's why you can't close tickets. Please re-invite it

[humble sequoia]

Ticket Tool Invite & Support

Ticket Tool - Support Server
Ticket Tool - Bot Invite

[heavy owl]

alr imma gonna tell to my higher admin in the server thanks for the help!!

[iron night]

Gave +1 Rep to @restive condor (current: #5 - 702)

[restive condor]

No problem

[austere oxide]

@restive condor you need this?||https://discordapp.com/channels/509192800865353738/662692902245498910/1249310150800576633||

[austere oxide]

btw I have it set like this, this is good right?

[restive condor]

Yes, that's good

Permissions are also good. Are you sure you're making a ticket via the correct panel?

[austere oxide]

lemme check

[austere oxide]

yes

btw what did the debug link do?

[broken jacinth]

I need support. The bot has all the perms, but when I try to send it, does not work. And shows this

Help Guys 🥹

[restive condor]

It just shows me Ticket Tool's permissions

[restive condor]

I'll bring you into a ticket as I'll need a server invite

[broken jacinth]

I need support as well

[restive condor]

Hey there! Could you please run /debug in the #support channel?

[broken jacinth]

https://discordapp.com/channels/509192800865353738/662692902245498910/1249313128400031754

[restive condor]

Alright, permissions are good.
I'll take a look at your Dashboard as you seem to have an invalid emoji

[restive condor]

Dashboard > Panel Configs > Buttons > Create Ticket Button

You have text in the button emoji field, and an emoji in the button text field.
Please only have 1 emoji in the button emoji field and text only in the button text field

[broken jacinth]

Thank you for your support!

[iron night]

Gave +1 Rep to @restive condor (current: #5 - 703)

[restive condor]

No problem

[jade topaz]

bro WHATS THE CIA DOING HERE

[restive condor]

Please keep this channel to support only 🙏

[urban helm]

#📂│information

#🎫│make-a-ticket

[marble apex]

Where?

[restive condor]

Please keep this channel to support only

You can use #💬│general-chat for general chats 🫶

[vivid coral]

Ticket tool is down

it doesnt respond

[narrow mason]

Alguém me dá um help?

[restive condor]

Hey there! Can you re-try in 5-10 minutes? 🙏

[manic ledge]

bot down ?

[restive condor]

Hey there! Can you re-try in 5-10 minutes? 🙏

[restive condor]

Olá, como posso ajudar?

[violet lion]

guys

i cant open an ticket

[narrow mason]

Nunca usei o bot então queria saber oque ele pode fazer e como usar

[violet lion]

i need help with something

[stark rune]

1. Invita a Ticket Tool a tu servidor

Primero querrás invitar al bot a tu servidor. Una vez el bot esté en tu servidor, puedes configurarlo en el dashboard.

2. Crear un panel

Para crear un panel deberás ir a la pestaña Panel Configs en el Dashboard.

Una vez en el dashboard, deberás dar click en Crear Panel
Ingresa el nombre del panel (Completa los demás ajustes de tu preferencia)
Haz click en Create Panel y ya estás listo para configurar el panel

Un ejemplo de como crear un panel es mostrado abajo

3. Envía el panel a un Canal

Una vez que hayas creado el panel, utiliza el botón azul Send y selecciona el canal al que quieres enviar dicho panel.

El panel no fue enviado

Utiliza el comando /debug para diagnosticar posibles problema de permisos con el bot.

[restive condor]

Aquí está um guia ^^
Só tenhamos en espanhol 🙏

[narrow mason]

Ok obrigado

[restive condor]

De nada

[vivid coral]

Is the bot restarting or why dan?

[restive condor]

I can help you from here, if you'd like 😄

[sweet horizon]

Anyone else’s bot not working?

[vivid coral]

ye

[jade topaz]

is the bot down

[vivid coral]

interaction failed

[violet lion]

nvm it ot fixed

[restive condor]

Most likely. Our developer is aware, please give it a few minutes

[vivid coral]

sure

[unkempt jacinth]

interaction failed, same

[hardy bluff]

Was about to ask about this!

[violet lion]

it took very long time to go into the website

[jade topaz]

the bot is just stuck on like waiting for ticket tool to respojnd acnt open a ticket and says this on wesite

[violet lion]

yeah that happend to mee also

[restive condor]

Thanks for the reports. Our developer is aware and taking a look
Please re-try in 5-10 minutes 🙏

[violet lion]

this is loading in 5m now

[jade topaz]

Okay

[cosmic fern]

Anyone else getting the error 'This interaction failed'?

[violet lion]

me

[pseudo ravine]

We are aware of some difficulties, and the developer is aware of these. Please be patient while he tries to resolve the issue

[vivid coral]

bot down

[cosmic fern]

Gotcha, thanks for clarifying!

[iron night]

Gave +1 Rep to @vivid coral (current: #319 - 1)

[jade topaz]

Who is the developer

[vivid coral]

not me

[unique wren]

I was about to ask, but then I read the chat, well hopefully it gets fixed when it gets fixed

[violet lion]

cmon faster i need to fix my server

[restive condor]

Apologies for the inconvience. Will be resolved as soon as possible

[violet lion]

what even is the problem?

[vivid coral]

status say everything is good

[grizzled summit]

It isn't.

Was happening last night as well.

[pseudo ravine]

We are aware of some difficulties, and the developer is aware of these. Please be patient while he tries to resolve the issue

[balmy shoal]

Ticket tool is offline in my server :=

[hollow thistle]

I guess the ''This interaction failed'' error is already known?

[vivid coral]

Well the status page says everything good
https://status.tickettool.xyz

[grizzled summit]

👍

[woven patrol]

@pseudo glen off

[vivid coral]

probably restarting

or crashing

[limber portal]

As Jdog said the developer is actively fixing the root cause of this issue ^^

Please be patient, it should all be back up again soon.

[elder hull]

@humble sequoia too