🆘│community-support

[jade topaz]

يب مضبوطة

مشكور

[quasi ferry]

كيف اعرف اني انقبلت

[worldly flame]

Hi there. Got a bit of a weird issue and I'm hoping someone here can help.
I've got all the tickets working, and they all go to a specific category as intended, however my support role cannot see the closed tickets in those categories, despite having permissions within discord.
I'm probably just tired and overlooking something obvious, so if I could get a nudge in the right direction, that would be amazing. Thank you. ❤️

[west vigil]

im so confused im trying to make a ticket in a server and it keeps saying Channel Limit
╰ Server at channel limit of 500
╰ Clear channels to continue creating tickets

[worldly flame]

Discord has a limit on the number of channels allowed. If you're server staff, you need to delete some channels/tickets. If you're not, you need to notify the server staff of the issue and wait for them to clear it

[restive condor]

Hey there! Please verify that the VIEW CHANNEL permission is set to under your Dashboard > Panel Configs > Permissions > Support Team Permissions - Edit closed

[worldly flame]

That's set, they can see everything except the closed tickets in those categories

[restive condor]

Interesting, and how exactly are you testing this?

If a support member opened a ticket they will be removed from that one regardless of their role

[worldly flame]

I've been getting them to help me test it, by using an account without the support role to open a ticket, verifying the support can see it, closing it (and it's staying within that category) but the support team can no longer view it once I do so

[tribal ginkgo]

hey guys

I need help with sth

How to add someone to ticket WHILE making a new ticket using the $new command? Using the command style tickets? They mostly are not be from the support team.

[restive condor]

Alrighty, could you #🎫│make-a-ticket for one of my colleagues to help out 🙏

[wild bane]

#SOS please help me mw wallet is eligible but when I go to claim section they show me your wallet is not eligible but I complete all tasks with 100 honestly perfectly please give me solution of this problem

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[pseudo belfry]

I accidentally enabled the premium bot and now i'm locked and get this error. How do i fix?

Error ^^

[quasi ferry]

Hi I can know how to know me accept in apply

[serene galleon]

Hi does anyone know how to make the ticket ping a support role when it is opened? , my support team has. No clue the tickets are opened till they get manually pinged

[humble sequoia]

How to automatically ping my support team on a ticket?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to ping your support on
4. Open the Ticket options menu
5. Click on Edit Ticket Message
6. In the Message Content use one of the role mention syntax (**{@Role Name}** / **{Role ID}**)
7. Save changes

Note: For this to work properly, Ticket Tool requires the Mention Everyone permission. Or the role must have the Allow anyone to @mention this role setting enabled

[echo yacht]

@serene galleon This will help you, follow the guide above ⬆️

[serene galleon]

Tysm

[red swan]

Heya I am just here for a question, my support team role is allowed to open a ticket but nobody else in the server cant

Does anyone know how to fix it?

[shut bolt]

Check your Create Ticket Button settings

It quite likely has the Support Only setting enabled

[jade topaz]

There a problem when a new ticket is opened it dosent show up with white color or even server notif me that there a new channel created

[shut bolt]

Not a change we did, it came for some users with a Discord update, personally I face it more on phone but it's not something on our side sadly

[bronze stone]

Hey i was just wondering what the command is to edit the questions asked on a ticket?

[cerulean lagoon]

Hey guys
The bots was kick from our servers
Any body can help us? why this happened?

[barren oak]

Hello! How can I cancel the suscription?

[humble sequoia]

<:TicketToolOffline:1018980643092312155> Cancel your subscription

We're sorry to see you go!

To cancel your Ticket Tool Premium Subscription, just head over to your User Settings in Discord, then Subscriptions. Look for Premium Apps and click on Manage Subscriptions. There you can cancel your subscription at the end of your billing cycle.

User Settings > Subscriptions > Premium Apps > Manage Subscriptions > Cancel

[limber portal]

^

[jade topaz]

You don't have permissions to use this. можно на русском как это решить

[limber portal]

__ «You don't have permissions to use this»__

Are your members seeing this message when they try to create a ticket?

You may have accidentally denied them permission to use the Create Ticket button.

Look in the following places in your server's dashboard:

👉 Server Configs -> Blacklist Roles
Any roles there will be unable to interact with the bot in any way, including creating tickets.

👉 Panel Configs -> Buttons -> Create Ticket -> Support team only
If this is enabled , only your staff will be able to use the button.

👉 Panel Configs -> Buttons -> Create Ticket -> Disabled Roles
Any roles there will be unable to use the button.

[barren oak]

Thank you 🫶🏻

[iron night]

Gave +1 Rep to @limber portal (current: #10 - 454)

[jovial crest]

Can someone help me to fix my game?

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[idle flint]

This is the support server for the Ticket Tool Discord bot. We cant help with your game

[ruby silo]

How do i add multiple buttons to the ticket panel

[winter mirage]

@humble sequoia

[hasty dagger]

why

[night portal]

Good afternoon. Please tell me how to add a screenshot to a bugs ticket?

[pearl flower]

привет

[warm zenith]

Why?

@austere forge

[humble sequoia]

Multipanels

For more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Panel -> Attached Panels

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[austere forge]

Hey there : )

see above

[humble sequoia]

━━ Anex sga's inquiry has been moved to a ticket ━━

[ruby silo]

Thank you

[iron night]

Gave +1 Rep to @austere forge (current: #24 - 202)

[austere forge]

Hey there, don't ping staff pls.

Go to Dashboard > Server configs > Global Ticket Limit - increase this number

[warm zenith]

sorry

[warm zenith]

Thx

[iron night]

Gave +1 Rep to @austere forge (current: #24 - 203)

[austere forge]

You're welcome, glad I could help !

[boreal pewter]

Can a staff pepole fix this ?

[austere forge]

Hey there, this user issue has been moved to a ticket, he is getting help.

[boreal pewter]

Iy have open a ticket iy have non response

[austere forge]

be patient pls

[frosty vine]

how can I do this?

[humble sequoia]

<:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706> Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on

First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

• Panel doesn't send? Make sure you have a valid emoji selected
• Option doesn't show up? Check if two options have the same panel in the DropDown Editor

$dropdown

[frosty vine]

ty

[austere forge]

^^

[frosty vine]

thanks @austere forge

[iron night]

Gave +1 Rep to @austere forge (current: #24 - 204)

[austere forge]

You're welcome, glad I could help !

[uneven depot]

How do I make multiple buttons like this on but more than one on the same panel, each of them with different permissions (Different people can access)?

[humble sequoia]

Multipanels

For more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Panel -> Attached Panels

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[uneven depot]

How do I enable claiming?

[humble sequoia]

Claiming Options

Claiming allows you to change the ticket name, category and permissions. To use it you have to enable it first on your Dashboard > Panel Configs > Claiming

Note: This is a premium feature

[torn grotto]

مش عارف اضيف البوت في سيرفر ممكن حل

[austere forge]

Hey there : )
It's a discord bug at the moment. Discord staff is aware

[jade topaz]

who can give me premium please

[austere forge]

Hey there : )
Unfortunately no one can give you premium, you have to buy

[jade topaz]

uh im broke

and people say that there is given free trials for servers

but i didnt got on my server free trial

[winter mirage]

/ticket

/Ticket names

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[winter mirage]

@humble sequoia @humble sequoia

[plucky vortex]

i have an issue in my server than needs sorting asap. it happened in a ticket and it got deleted and the transcript wasnt saved, how do i access the log to see what was said in the ticket without the transcript?

[austere forge]

Hi there ; )
Unfortunately, as indicated, if you did not save the transcription, it will not be possible to retrieve the ticket and consult it.

[plucky vortex]

honestly thought there was a way lol, ive been using the bot for a rather long time and never ran into this issue, i need better admins 😭

[jade topaz]

Hey so I wanted to make a ticket channel, but when I use the dashboard to send the ticket into the channel, this here appears:

And I don't know why appears, so how can I fix this issue?

[austere forge]

Hey there : )

can i get your server id pls

[jade topaz]

Sure, how do I get the server id tho?

1094154100846891060

Nvm, found it💀

[austere forge]

ty, one moment

[austere forge]

alr, I see you used an emoji from your emoji pad on your phone
it is better to use the emoji picker on the website instead

[jade topaz]

Alright, ill go fix it and use the emoji picker from the website. Ill tell you if the issue got resolved, thank you so far!

[iron night]

Gave +1 Rep to @austere forge (current: #24 - 205)

[austere forge]

You're welcome

[jade topaz]

Uhm, sry but how can I open the emoji picker from the website.. 😅

[austere oxide]

Is there any bot I can use like the suggestion bot in this server?

[austere forge]

@lone condor : )

[jade topaz]

Thanks alot again

[iron night]

Gave +1 Rep to @austere forge (current: #24 - 206)

[austere forge]

You're welcome, glad I could help !

[austere oxide]

I can't add bots, what problem is this?

[austere oxide]

like this

[austere forge]

yep, It's a discord bug at the moment

[austere oxide]

Oh

[jade topaz]

@austere forge it now does this when I sent it, what to do?

And it sent me another one of that

[humble sequoia]

Invalid Form Body: Invalid emoji

This error indicates you have selected an invalid emoji, i.e. an emoji the bot isn't capable of using, in a button field

Which Emoji?

This depends upon which action the error is appearing, the most common cases are the Create Ticket button or one of your Dropdown emojis. You can visit your Button's List to find all available buttons and find the conflicting one by yourself.

Why doesn't the bot accept it as valid?

• You selected an emoji that doesn't exist anymore, i.e. that has been deleted
• You wrote text there, instead of an emoji (or in addition to an emoji)
• You entered a code for a custom emoji from a server that the bot is not a member of
• You entered a custom emoji code incorrectly
• You're on iPhone and entered an emoji using the phone's emoji pad (use the emoji selector in the website instead)

[jade topaz]

Alright, but I used only emojis from the website and delete the emojis from my emoji pad. Also I have a Android, so what can I do now?

[mortal turtle]

hey do someone know where i can turn on the setting that closed tickets get automaticly removed?

[austere forge]

I see that you still have the same emoji, you have to save

[austere forge]

hey there, this is a premium feature

[mortal turtle]

bruh...

is there something for free?

[austere forge]

for this option, no

[pseudo ravine]

You can disable Two Step Ticket which means that clicking on the Close button or running the $close ticket will delete the ticket. However this will not automatically save the transcript for the ticket

[mortal turtle]

so if i want it to be deleted automaticly i need to buy premium.

[pseudo ravine]

If you want to also save the transcript automatically, then yes

However you don't need premium to close then have the ticket deleted right after

[jade topaz]

I am now at this, what do I do to make this a text into a embed image?

[mortal turtle]

but i cant let the bot automaticly delete the Ticket on close?

[pseudo ravine]

You can, by having Two Step Ticket disabled. But it doesn't save the transcript of the ticket for you

[mortal turtle]

well i have disabled it but if i close the ticket the bot is not gonna delete it at the same moment

[robust fjord]

HOW CAN I INVITE PREMIUM BOT TO MY CHANNEL?

sorry, caps

[mortal turtle]

*server

[humble sequoia]

Inviting and Enabling Premium Bot

The first thing you will need to do is invite the premium bot, an invite can be found here

Once the bot is in your server we will head to the dashboard and manage your server. When you are managing your server, you want to head into "Server Configs" then click the drop down menu under "Select the bot you would like to use on this server" then click "Ticket Tool#6207" and then save.

[austere forge]

hey there, see above

[austere forge]

In the forms options, enable Auto display form to display the form responses

[pseudo ravine]

It should, are you saying it isn't?

[mortal turtle]

yep if i close an Open ticket then its just closed but i still have to click on the Delete button that the ticket is actualy gonna get deleted

[pseudo ravine]

It applies to newly created tickets after it was saved on the dashboard

[mortal turtle]

i still have to click the Delete button

wich 2 step do you mean?

[mortal turtle]

ah thank you

[jade topaz]

Now it does this

[austere forge]

try again to make a new ticket

[jade topaz]

Alright, it worked. How can I make the channel be customized without me changing it?

Like, when its created, its already customized

[austere forge]

this is a premium feature

[jade topaz]

Awh😔

[humble sequoia]

Ticket names

The ticket name is the default channel name of all tickets. To edit it, go to your Dashboard > Panel Configs > Ticket. There you can edit the channel name of opened and closed tickets. You can also use variables in there.

Note: This is a premium feature

[jade topaz]

Alright thanks @austere forge

[austere forge]

You're welcome, glad I could help !

[jade topaz]

Have a good day or night, thanks for your time and help!

[iron night]

Gave +1 Rep to @austere forge (current: #24 - 208)

[torn grotto]

؟

[austere forge]

you too 🌞

[supple cape]

How i use ticket tool on my server?

[crimson wadi]

HELP NEEDED!!

I need support help, please

[carmine path]

السلام عليكم

ممكن مساعدة ؟

[crimson wadi]

Need help

[lament prairie]

وعليكم السلام ، تفضل

[quasi ferry]

كيف اعرف اني انقبلت

@lament prairie

[lament prairie]

تقصد إدارة هنا؟

[quasi ferry]

يب

[lament prairie]

على الأغلب بيكلموك بالخاص لو انقبلت

[lament prairie]

جربت من متصفح ثاني؟

@supple cape

[lament prairie]

hey, how can I assist you?

[quasi ferry]

هو انت من الإدارة

[lament prairie]

لا لكن مافي كثير من اعضاء الطاقم العربي فبساعد الناس

[quasi ferry]

اها

قدم

انا مقدم على الإدارة

[lament prairie]

حاليًا ماعندي وقت ممكن لما اكون فاضي إن شاء الله اقدم ، عمومًا للسوالف حياك #💬│gen-chat-multilingual

[crimson wadi]

Do you speak English???

[lament prairie]

yes

[crimson wadi]

Are you able to assist me in game, with an issue I am facing?

[humble sequoia]

@crimson wadi

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[polar ledge]

My ticket panel has two "create ticket" buttons on it and I don't know how to remove or fix it

Does anyone have any advice?

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[rich dew]

Hi

[strong isle]

.

!help Mention

How do I add the premium gold bot to my server I just bought the premium

[humble sequoia]

Inviting and Enabling Premium Bot

The first thing you will need to do is invite the premium bot, an invite can be found here

Once the bot is in your server we will head to the dashboard and manage your server. When you are managing your server, you want to head into "Server Configs" then click the drop down menu under "Select the bot you would like to use on this server" then click "Ticket Tool#6207" and then save.

[jade topaz]

Read that^ @strong isle

[hollow folio]

How to open ticket

[short nova]

/help

how to check tickets that you've openend

[jade topaz]

Hey how do I make ticket channels invisible to people who haven’t made a ticket?

[copper dune]

Ticket Tool#4843

@copper dune Welcome

[tawny tundra]

if i want a new tickettool premium in a new server , do i have to buy the subscription 1 more time?

also can anyone remind me how do i do this? i forgot which setting it was to set this up

[jade topaz]

why does it say this?

[inner sierra]

hello, i need to buy tickettool premium using crypto where do i create ticket

[abstract bronze]

#🎫│make-a-ticket

[jade topaz]

Guys?

[humble sequoia]

How to edit `@everyone`'s permissions

Head over to your Dashboard ➞ Panel Configs ➞ Permission Options ➞ Everyone Role Opened/Closed and customize the base permissions for everyone in your tickets.

Note: This set of permissions may be affected by the overrides of Support Team, Additional Roles, and User permissions.

[slender minnow]

@jade topaz ^^^

[jade topaz]

I was also wondering if there was a way to make it so only helpers and the person who made the ticket can see the category and channels?

[spice bough]

hi have peaple speak portuguese in supp? i need help

[lament prairie]

@jade topaz

[brazen wasp]

I have a problem: I cannot add a ticket opening message

[lament prairie]

تكلم عربي مو مشكلة

[brazen wasp]

ياخي ما تجي الرساله حقت فتح التكت من اليوم احاول

[lament prairie]

type your problem and wait for the support

[lament prairie]

اي رسالة بالضبط؟

عندك صورة؟

[brazen wasp]

الي اذا ظغطتها تفتح تكت

[lament prairie]

هذي؟

[brazen wasp]

ايوه

[brazen wasp]

ايوه

[lament prairie]

@brazen wasp

[tribal helm]

My ticket won't work

[lament prairie]

can you show me a picture for the problem?

[storm crest]

When you open the tecket, he writes [user] instead of writing the mention of the person who opened the tecket

[split python]

I signed up for the bot, but I lost my password. What do I do?

[lament prairie]

use {ticket.user} variable

[storm crest]

شكراً

I mean Thank you

[lament prairie]

which password?

[lament prairie]

الشكر لله حياك

[split python]

bot pixels

[uneven depot]

How do I send a transcript to a specific channel automaticly?

[jade topaz]

Hi so i saw that one server uses questions you need to answer before creating a ticket but cant find that feature now

[median wigeon]

In your dashboard there is a option transcript, thats a premium feature if you enable it you can send it to a channel

[golden fossil]

l wanted make helpdesk with sapphire + ticket tool. Despite l did everything, bot gives wrong still.

@lament sandal , @timber kernel and @stray bobcat can you check my issues please? (By the way, sorry for disturb)

[pine stratus]

خوي

[lament prairie]

تفضل

[pine stratus]

عندي سؤال بسيط

[median wigeon]

Dont ping the support team, sapphire is not our bot

[lament prairie]

اسأل يقلبي

[pine stratus]

كيف اخلي يومني افتح تكت يمنشن رتبت ستاف

[lament prairie]

@pine stratus

[golden fossil]

Sorry( but l contacted with sapphire support team, they were said that.

[pine stratus]

ايش

[median wigeon]

But sapphire is not our bot

[lament prairie]

شوف الريبلاي الي منشنتك عليه ، ذا الشرح

[pine stratus]

ك

[lament prairie]

حياك الله

[pine stratus]

خوي اي واحد

[lament prairie]

هذا

[pine stratus]

فيه اثنين

[lament prairie]

اتبع الي قلت لك عليه بس

[pine stratus]

ك

[pine stratus]

ما فهمتتتتت

[lament prairie]

اول شي روح على الداشبورد __https://tickettool.xyz/dashboard__
ثم اختار سيرفرك
بعدين اضغط على Ticket
بعدها Edit Ticket Message
بعدين اختار المكان الي تكتب فيه رسالة لما حد يفتح تكت واكتب {Role ID} استبدل كلمة Role ID بإيدي الرتبة

[pine stratus]

ك

[jade topaz]

Could someone help me

[lament prairie]

@jade topaz

[restive condor]

Hey @golden fossil

Make sure to add Sapphire's ID as a bot Ticket Tool will react to under your Dashboard > Server > Bot

cc: @median wigeon

[golden fossil]

Yeah l did

[atomic solstice]

already in ticket dan 👀

[restive condor]

@atomic solstice mbmb

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[atomic solstice]

😆

also you are on LOA

[restive condor]

ok I'll go boss

[atomic solstice]

https://tenor.com/view/chris-evans-sexy-bae-laugh-gif-14555375

[atomic solstice]

just so you are in the loop, bot id field is fine the problem seems to be different

[jade topaz]

Thanks

[iron night]

Gave +1 Rep to @lament prairie (current: #154 - 3)

[lament prairie]

wlc

[restive condor]

Did you find it?

@atomic solstice

[charred kite]

tell me where I can create a ticket I need to contact support in Ticket

[austere forge]

hey there, #🎫│make-a-ticket

[golden fossil]

Can l take ticket tool premium image link?

[restive sequoia]

is this server pet simulator 99 only?

[pseudo ravine]

No, it's for support with the Ticket Tool Discord bot

[restive sequoia]

OK thank you

[prime carbon]

hello

who know how i can change my buttom emoji or get id for emoji

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[grim orbit]

Hey please help @prime carbon how much ticket can I create on discord like in one server how many ticket channel can be made

@austere forge @pseudo ravine

[austere forge]

hey there, don't ping staff.

[grim orbit]

Could you please help it's urgent

[grim orbit]

Sorry for pinging

[austere forge]

Discord has a limit of 50 channels per category. Ticket Tool limits it to 45.

If you have reached such limit, ticket's won't be moved.

[grim orbit]

How we can push the limit

[austere forge]

not possible, these are the discord limits

[grim orbit]

Can we 1500 ticket

[grim orbit]

Oh okay got it

[jade topaz]

I thought it was 500, damn

Discord sort of whack for that not gonna lie.

[austere forge]

yep, 500 per server but per category it's limited to 50

[jade topaz]

Oof so if my server takes reports on scammers I should make some over flow category?

[austere forge]

exactly

[jade topaz]

Do i need to make a second report panel to do that?

Or can i make it auto create ticket in overflow, in my report panel when it hits max?

[humble sequoia]

Overflow Categories

Discord only allows to stack up to 50 channels per category, meaning that if you have already 50 tickets in one category, the bot won't be able to place a ticket in that category, for such reason Ticket Tool counts with overflow categories, meaning that if your main category is filled, the bot will go ahead and place the ticket on the next one available, simply choose a second category in the category pickers:

[austere forge]

see above ^^

[jade topaz]

Ah i’ll check it out ty

[strong isle]

Is there a way I can Transer my data from regular ticket tool to the gold?

[jade topaz]

@austere forge

Hi

What

[dark kraken]

مرحبا ، تأكد من أن البوت يملك صلاحيات لإرسال رسائل في روم التكت

[median wigeon]

If you buy premium, you can select the premium bot, it will use the data from de regular bot

[jade topaz]

اك شكرا

[strong isle]

How?

[dark kraken]

حياك الله ، بس من بعد إذنك تمنشني وتكتب Thanks عشان يوصل اني ساعدتك

[iron night]

Gave +1 Rep to @solemn skiff (current: #313 - 1)

[strong isle]

They’re both in my server

[median wigeon]

You can select the right bot on the dashboard

[jade topaz]

ابشر

[median wigeon]

You can find it under server configs

[jade topaz]

ارسلي الروم

@dark kraken

[dark kraken]

هنا

[jade topaz]

@dark kraken thanks bro you my hero

[iron night]

Gave +1 Rep to @dark kraken (current: #154 - 3)

[strong isle]

Which category?

I figured it out thank u

Now it’s telling me some thing about botswitcher @median wigeon

@vernal onyx

[median wigeon]

Yeah do you have premium?

otherwise you cant select the bot

[strong isle]

Yes

[median wigeon]

Did you invite the premium bot

[strong isle]

I can but now I have to re do all my tickets because the old bot has the create ticket option

[median wigeon]

what do you mean?

[median wigeon]

yes than use / botswitcher

command in the server

with your prefix

[strong isle]

Don’t work

[median wigeon]

and is it selected in the dashboard?
did you change it there?

But what you can do is send the panel again

from the dashboard

[strong isle]

Ok

Now with premium is there a way I can have one chat with the tickets and then just multiple options that split into multiple different categories

[humble sequoia]

Multipanels

For more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Panel -> Attached Panels

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[jade topaz]

@dark kraken ? أعطيته صلاحيات

[dark kraken]

تأكد من الإيموجي اذا انحذف من السيرفر أو اذا موجود بالسيرفر

[jovial moon]

Can someone tell me how to delete tickets that have been claimed by someone else?

[median wigeon]

it depend, its about the settings how they set

otherwise you can use the command $ delete

[thorn ivy]

Eu queria saber como que configurar o ticket

[strong isle]

How do I ping a role again? And the user

[humble sequoia]

Mentions

Within all the messages the bot sends (both embeds and text) you can mention either channels, roles, or even users, these mentions will only send a notification to the user if they are used within a text field, e.g: a role mentioned in an embed won't ping at all the users who have that role.

For mentioning a role you can use one out of three options:
{@Role Name} ➞ Which is Case Sensitive.
{RoleID} ➞ Replace RoleId with the Id of the role you are trying to ping.
<@&RoleID> ➞ Discord's native syntax to ping roles.

<#ChannelID> ➞ Mention a channel by its ID.
<@UserID> ➞ Mention a user by its ID.

Ticket Message

The Ticket Message is the first message sent by the bot on a new ticket. To customize it head over to your Dashboard ➞ Panel Configs ➞ Ticket ➞ Edit Ticket Message

[median wigeon]

^^

[jade topaz]

اي ايموجي؟

[dark kraken]

الإيموجيات اللي من المفروض انها تكون على الأزرار

[jade topaz]

اه مش حاط اصبر ارسلك صور

[strong isle]

What about the person opening the ticket isn’t is like {role.id}

[median wigeon]

<@UserID>

[jade topaz]

@dark kraken

مش حاط ايميوجي

[humble sequoia]

How Do I setup Ticket Tool

You can check our documentation here;
You can also check #📂│information for the basic setup, or run the </setup:1025379472167403530> command within #🤖│bot-spam to find information on how to setup Ticket Tool.

Alternatively, you can use the /setup command with Ticket Tool in your own server to setup the basics of Ticket Tool!

Our documentation contains all the info you need about the bot to be able to setup and configure the bot however you like.

[dark kraken]

@jade topaz

@jade topaz لقيت المشكلة ، حضرتك كاتب كلمة مكان ما تختار الايموجي

[jade topaz]

اهههه اك اصبر اجرب

اشكرك والله @dark kraken

[dark kraken]

حياك الله ، تشرفت فيك

[jade topaz]

Thank you, you are the best admin @dark kraken

[iron night]

Gave +1 Rep to @dark kraken (current: #133 - 4)

[trim pivot]

how do i check my subscription time left

[median wigeon]

You can find it on the dashboard

[pure raven]

why will the setup command only work in general but not in the place i intend the panel to be at

[median wigeon]

Has the bot the right permissions in that channel?

[pure raven]

i fixed it yes 😄

[median wigeon]

Nice

[jade topaz]

حد يفهمني كيف اسوي ذي؟

@dark kraken

[mortal gazelle]

Hi! I donate 100 e and i don t put correctly the nickname denisden198

[humble sequoia]

Logging Options

With Ticket Tool, you can customize the behavior the bot takes when logging your tickets! For editing these options follow these steps:

Dashboard ➞ Panel Configs ➞ Logging Options

Logging Channel
Here you will define which channel @humble sequoia will save the Logs in (ticket created/deleted/closed, etc.)

Logs you can save:

➞ Ticket Created ➞ Logs when a ticket is created
➞ Ticket Closed ➞ Logs when a ticket is closed
➞ Ticket Opened ➞ Logs when a ticket is opened
➞ Ticket Renamed ➞ Logs when a ticket is renamed
➞ Ticket Deleted ➞ Logs when a ticket is deleted
➞ Transcript Saved ➞ Logs when a ticket is saved

Select with (disable) or (enabled) which logs you would like

Below you can see an example of what the Logging Options will look like:

[lament prairie]

@jade topaz شيك الشرح هذا ، مع العلم انو الصورة الي رسلتها لبوت ثاني

[jade topaz]

🗿شكرا

[lament prairie]

الشكر لله حياك

[young abyss]

#🎫│make-a-ticket

#🎫│make-a-ticket

[jade topaz]

#🎫│make-a-ticket

#🎫│make-a-ticket

[stark smelt]

Any idea why my entire server can see tickets ive tried everything

[jade topaz]

go into the tickets perms and make everyone false

[stark smelt]

can you elaborate lol

[jade topaz]

view channel false

wait no user opened view true

everyone view false

wait lemme take a screensot for ya

[stark smelt]

yea im even more confused now lol thanks a ss would help

[timber moon]

Opa

[jade topaz]

go to perms everyone opened make view channel false

[stark smelt]

I already have that for all my panels

[jade topaz]

can u send me ur server invite link in dms rq

[pseudo ravine]

No, that's not allowed

[magic juniper]

Preciso criar um ticket!

[vivid urchin]

Is there a way to have a ticket automatically close if a user hasn't responded in X days?

[orchid wagon]

hey i join a discord and they sent me a code but i lost the code how can i go back to my old ticket

[dapper escarp]

Hey, is there a way to limit the amounts of tickets someone can claim?

[jade topaz]

There a problem when a new ticket is opened it dosent show up with white color or even server notif me that there a new channel created

[median wigeon]

Yes there is automation option in the dashboard

[median wigeon]

Ask if they have it, or if they have a transcript of it

[median wigeon]

What you can do is ping a role in the ticket

[median wigeon]

I dont think this is a option but the best you can do is open a ticket at #🎫│make-a-ticket

[winged mortar]

Das könnte sein, ich würde ein Ticket eröffnen In #🎫│make-a-ticket

[worn stratus]

Hey waiting for support team reply but thought I'd ask in general too... anyone know how to put a cap of max tickets open on servers?

[dark kraken]

Hey there !
To setup a maximum amount of tickets opened in the same time follow this steps:
Dashboard --> Server Configs --> Global Ticket Limit = number

*Note : This is the whole panels limit ,
So setup a specific panel limit , Go to Panel configs --> Limits --> Open Tickets all users

[latent briar]

how to create a ticket

[humble sequoia]

etup

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[dark kraken]

@timber kernel There is a problem with the bot

Try writing $ttsetup

[dark kraken]

@latent briar ^^

[topaz rivet]

when i set up a limit for a ticket and when I reload the page there is no changes

[jade topaz]

people cant see the ticket channel in my server

only people with roles can

and they cant create a ticket

[meager bramble]

Помогите пожалуйста

[dark kraken]

You have to click the save button

[dark kraken]

Change the everyone permission in the channel settings
View channel = On

[jade topaz]

its on

still not work

[dark kraken]

Can they see tha channel now ?

[jade topaz]

they issue is, they cant see the message history? so they cant click the create ticket button?

[dark kraken]

Wait , The problem is that they can't open a ticket ? , or they can't see the channel

[jade topaz]

this is all they can see

[barren dove]

سلام عليكم

[dark kraken]

Read Message history = ON

[dark kraken]

وعليكم السلام ورحمة الله وبركاته ، كيف بقدر اساعدك ؟

[barren dove]

ازاي اخلي فتح التكت ب قايمة

[jade topaz]

i tried that too, still not working?

[barren dove]

اختار منها فتح التكت

[humble sequoia]

Multipanels

For more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Panel -> Attached Panels

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[dark kraken]

@barren dove

[barren dove]

وبالقايمة زر فتح تكت وجنبه ايموجي تكت

[dark kraken]

Try sending the panel again

[barren dove]

ممكن توضيح شوية

[jade topaz]

what do you mean?

[deft geode]

Hello how to setup form ticket?

[dark kraken]

Send the ticket panel again to the same channel

[dark kraken]

تعرف معنى Panel بداية ؟

[barren dove]

وش هي البانل

[dark kraken]

Change ticket tool role permissions

[jade topaz]

where?

[dark kraken]

Server settings

You can write the command $debug to see the permissions that the Ticket tool bot doesn't have

[barren dove]

انا عاوز القايمة لما افتح تكت

[dark kraken]

@barren dove كل وحدة منهم تسمى بانل ، تمام ؟

New Panel 1 , دعم فني

[jade topaz]

@dark kraken

it worked

but everyone in server can see the ticket?

not just admin and person who opened ticket

[dark kraken]

If you want everyone to see the opened tickets , Follow this steps;
Dashboard --> Panel Configs --> Permissions --> Everyone Role Permissions --> View Channel = ON

[jade topaz]

i dont want everyone to see ticket

i only want admin and person who opened ticket

Hey every time I try to login with discord to the dashboard I get this error

[dark kraken]

Alright , Then change the support team roles.
Dashboard --> Panel Configs --> General --> Support team roles

[jade topaz]

how do i add people to support role

[dark kraken]

Give them the role in your server

[barren dove]

تمام؟

[jade topaz]

and should that be on / or X

[dark kraken]

Change it to X

[jade topaz]

whats the command?

im sorry

[dark kraken]

Not a command , Create a support role and give it to the people who you want to see the ticket

[dark kraken]

And don't forget to make the role a support role in the dashboard

اعمل اكثر من وحدة وضبط إعداداتهم، ويكون بينهم وحدة رئيسية اللي هي راح تكون للقائمة.
بعدين بتختار الرئيسية، بتروح للداشبورد واتبع الخطوات:
Panel Configs --> Panel --> Attached Panels (Multi Panels) --> اختار انواع التكتات اللي بدك اياها (البانل) ، مثل الشراء والدعم الفني والى اخره

لما تخلص هاي المرحلة قلي

[jade topaz]

in here?

and do i select support team only?

[dark kraken]

No No

Dashboard --> Panel Configs --> General --> Support team roles

[barren dove]

.

[dark kraken]

@barren dove سوي الخطوات وارجعلي

[jade topaz]

@dark kraken

[dark kraken]

To use what exactly

[jade topaz]

ticket

[barren dove]

كل دا عشان زر؟

[jade topaz]

he cant open a ticket

[barren dove]

قايمة اقصد

[dark kraken]

عشان تخلي في أكثر من زر ، في كمان خطوات زيادة عشان تسوي القائمة بقلك اياها لما تخلص

[barren dove]

يعني اي واحدة رئيسية

[dark kraken]

هي اللي لما ترسلها بالروم بتكون تشمل كل التكتات والقائمة

[restive condor]

Hi, could I get your server name or ID?

[jade topaz]

Minge

[jade topaz]

where can i find ID?

[restive condor]

You can use the $id command in your server, but the server name works too

Which panel is the one you're having issues with?

[jade topaz]

server name is Minge

tickets

[barren dove]

يخويا

[jade topaz]

i think the panel is called complaints

[dark kraken]

تفضل

[barren dove]

اي كل التكتات دي

بص

[restive condor]

Alrighty, and when exactly do they get the error message?
When creating a ticket?

[dark kraken]

القائمة انت لما تفتحها ، كل واحدة منهم بتكون عبارة عن تكت منفصلة

[jade topaz]

yes

[barren dove]

انا عاوز ابعت قايمة ادوس منها فتح تكت مش اكتر وتكون ل كاتيجوري معينة وبانل معينة تمام ؟

[dark kraken]

@barren dove مثلا هنا ، كل وحدة فيهم عبارة عن تكت منفصلة لازم تضبط اعداداتها والى اخره

[barren dove]

لا مش عاوزها كدا

عاوز واحدة بس لما افتح

[dark kraken]

اها

[barren dove]

وكاتيجوري معين كمان

[dark kraken]

تمام بالبداية نبدا حبة حبة ، نضبط لك القائمة

[barren dove]

تمام ازاي

[restive condor]

Interesting. It should work with your current setup.

Could you try adding the everyone role as an allowed role in your Dashboard > Panel Configs > Buttons > Create Ticket Button

[dark kraken]

Panel Configs --> DropDown Style --> Enable select style

[jade topaz]

im not sure what happened, but i asked someone else to do it and it worked without that perm,

[unique flame]

كيف اضيف التكت مو راضي

[restive condor]

Interesting. If this still happening for that particular user, feel free to #🎫│make-a-ticket

[jade topaz]

thank you !

thanks @restive condor

[iron night]

Gave +1 Rep to @restive condor (current: #5 - 694)

[dark kraken]

صوري الايرور من بعد اذنك

[barren dove]

.

[dark kraken]

@barren dove

[remote solstice]

How do I add tickets to my Discord server?****

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[main pendant]

Hi, i am playing with custom commands, and I would like to create a ticket based on a previous user message. For example :

• Hi, random user message

[main pendant]

!ticket

something to automate the /new command with user and reason

[cloud jolt]

is there any way i can make a cooldown between opening tickets

[dapper escarp]

I can't access TicketTool Site, it's loading forever.

[pliant hearth]

Why can’t I vote for free premium

[dark kraken]

The voting feature is closed until further notice

[dark kraken]

Sadly , There is no way to do it

[spark shell]

how can i claim my premium role

[timber kernel]

Done

[spark shell]

thank you 🙂

[timber kernel]

[upbeat gate]

Are you able to give the ticket tool bot a custom profile picture and banner for premium?

[atomic solstice]

no, but custom branding may come in the future as it has been already suggested many times and it was actually one of the planned features for future

[upbeat gate]

Awesome, thanks

Didnt mean to ask such a tired question haha. I am trying to get all my Discord bots to follow a certain theme

[atomic solstice]

no problem

[dark kraken]

@atomic solstice Hello , The command $ttsetup has a bug

[atomic solstice]

thanks, yeah I see the issue

[iron night]

Gave +1 Rep to @dark kraken (current: #125 - 5)

[sleek vessel]

Is there something more you have to do after adding a role to support team on panel?

[topaz rivet]

i did

[jade topaz]

Does anybody know what this error code 225 means?

It says access denied

[boreal galleon]

Getting this error:

System Failure: Invalid Form Body
parent_id[CHANNEL_PARENT_INVALID]: Category does not exist

Anybody have a clue how to solve?

[atomic solstice]

ok, that one is an outdated tag, it doesn't exist anymore. Here are the replacements for it: $infosetup or /setup

[shut bolt]

it doesn't exist anymore
It does, it was just renamed, different thing

[dark kraken]

Thank you !

[iron night]

Gave +1 Rep to @atomic solstice (current: #20 - 279)

[atomic solstice]

well yeah, I meant it in the name change = doesn't exist with that name

[main pendant]

Anyone ?

[timber root]

.

[jade topaz]

#🎫│make-a-ticket

[lavish lance]

is it free

[willow needle]

How i create a new style of ticket?

[dark kraken]

Yes, The Ticket Tool bot is free , But there is a premium version

[willow needle]

For people can interact

[topaz rivet]

when i set up the ticket limit to 0, save it and reload the page it doesn’t save the change

[warm breach]

How do i ping people when someone opens ticket

[median wigeon]

You cant set a limit of zero i think

it needs to be 1 at least

[humble sequoia]

Ticket Message

The Ticket Message is the first message sent by the bot on a new ticket. To customize it head over to your Dashboard ➞ Panel Configs ➞ Ticket ➞ Edit Ticket Message

[topaz rivet]

prevously i could

[jade topaz]

Does Ticket Tool gold comes with E-girls ?

[warm breach]

how do i ping tho

[pseudo ravine]

Hey there. No, it does not

[median wigeon]

You can change the ticketmessage with the next ID

{@Role Name}

[jade topaz]

💀 I was just having fun lol

[humble sequoia]

Mentions

Within all the messages the bot sends (both embeds and text) you can mention either channels, roles, or even users, these mentions will only send a notification to the user if they are used within a text field, e.g: a role mentioned in an embed won't ping at all the users who have that role.

For mentioning a role you can use one out of three options:
{@Role Name} ➞ Which is Case Sensitive.
{RoleID} ➞ Replace RoleId with the Id of the role you are trying to ping.
<@&RoleID> ➞ Discord's native syntax to ping roles.

<#ChannelID> ➞ Mention a channel by its ID.
<@UserID> ➞ Mention a user by its ID.

[pseudo ravine]

If you do not have any questions regarding Ticket Tool, please do not talk in this channel. This channel is strictly for support with Ticket Tool

[jade topaz]

Okay sure my bad

[humble sequoia]

melod's issue has been solved in another channel.

[scenic plinth]

And no... because this isn't a dating service.

[round torrent]

Ticket erstellen Bank ausraub geht nicht mehr roblox

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[round torrent]

BerlinV2 Problem

[humble sequoia]

⚠️ Du bist hier falsch

Wir bieten hier ausschließlich Support für den Ticket Tool Discord Bot an und können dir leider nicht mit irgendetwas anderem weiterhelfen.

- Bitte melde dich bei einem, für dein Problem geeigneten, Support Team.

Wenn du keine weiteren Fragen hast, die das Ticket Tool betreffen, schließe bitte dieses Ticket.

[scenic plinth]

Nicht der richtige Ort für Roblox-Unterstützung @round torrent

[round torrent]

Ok

[timber root]

.

Dear Ticket Tool Support Team,

I have added an additional role to our support team and updated the changes accordingly, but the role still cannot view the tickets. Could you please assist me in resolving this issue?

Thank you,

[late orchid]

hey there! need help with ticket tool bot, anyone available here? still need help. a person creates a ticket, when my moderator replies in that ticket, it disappears for the ticket owner. using the free version of the tool

[glass ermine]

Can i blacklist a role from seeing tickets if the role has administrator permissions?

[scenic plinth]

No, because the role permission overrides any set configuration. Doing so will have no effect until you remove administrative.

[humble sequoia]

━━ Sky Jazz's inquiry has been moved to a ticket ━━

[jade topaz]

Is there a way I can add multiple buttons for ticket creation, for different topics, like shown in this screenshot from another bot

[humble sequoia]

Multipanels

For more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Panel -> Attached Panels

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[shut bolt]

Check this :D

[jade topaz]

Thank you very much!

[iron night]

Gave +1 Rep to @shut bolt (current: #1 - 1354)

[late orchid]

anyone?

[jade topaz]

#🎫│make-a-ticket

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

━━ Gambino Maximus's inquiry has been moved to a ticket ━━

[past prairie]

hi

i cqant create ticket

cant

[strong isle]

if i time someone out can they type in the ticket?

[safe dome]

Not eligible account please check my account
25k point earned

[dark kraken]

No they can't

[high shale]

TicketTool.xyz

[surreal notch]

How many votes do I need to give for premium and how much time does that premium last?

[shut bolt]

Votes for premium has been discontinued since the beginning of this year

[surreal notch]

Is there anyway to get free premium now?

[shut bolt]

No

[crisp halo]

Yo can I get someone to help me with my ticket tool

[celest linden]

How do I fix this?

[silver arrow]

Guys what is green tickets in bot spam channel?

[barren dove]

Hi

[long gulch]

Hey ich hab mal eine Frage ich habe mal auf einem Server gesehen das man mit dem Bot ein Verifizierungssystem hatte also das Team drückt auf den Button: "Schließen & Verifizieren" und dann bekommt der User welcher das Ticket geöffnet hat eine rolle. Könntet ihr mir erklären wie das funktioniert? Finde dazu leider nix. Danke im Voraus.

[restive condor]

$deticket

[humble sequoia]

Deutsches Support-Team

Wenn du Hilfe vom Deutschen Support-Team erhalten möchtest gehe in #🎫│make-a-ticket und öffne durch einen Klick auf den :flag_de: Button ein Ticket.

[dry peak]

Hii, Ticket Tool said in a server of my for permissions that he need but it has the permissions and i can't send my panel to there

Can anyone help me please

[humble sequoia]

What permissions should I give to Ticket Tool?

When first invited to your server, Ticket Tool should have the permissions shown below in order to ensure an appropriate functioning:

When customizing permissions for the different ticket participants, you must make sure Ticket Tool has the permissions you want it to grant to others, you can learn more about this here.

Missing Permissions
This error is a direct outcome of the bot missing permissions as depicted above. When troubleshooting this error we suggest you go through these steps:

• Use the </debug:1029783024264564765> command to check if the bot is lacking core role or channel permissions.
• Compare the category/channel's overrides and contrast them with the bot's roles to identify any permission denial that is breaking the functioning
• If you can't still figure it out, let our <@&540295656720302081> know so they can guide you through

Additional Resources

• If you are a server administrator and would like to understand more how to set up your server's permissions, we suggest checking the Discord Support Knowledge Base
• If you are a bot developer and are interested in the internal permission hierarchy we suggest you this part of the Discord Developer Docs

Important Note

- Giving Administrator permissions is NOT required and we do NOT encourage you to do unless you are trying to troubleshoot your permissions setup.

[lament prairie]

@dry peak see above ^

[dry peak]

Oh thanks

[reef sail]

I have created a ticket but can't upload video on it

#Ticket - 1654

[winter mirage]

/ticket

[kindred viper]

/invites

[jade topaz]

Do you have it set for the right channel?

[dry peak]

Yes

[jade topaz]

Does he have admin perms or a high role?

[jade topaz]

@dry peak

Give able to sent message.

[umbral sun]

Hey i need help. i want to make so when someone opens a ticket, it will tag a specific rank. like for example staff rank

[jade topaz]

@umbral sun Here you go.

[umbral sun]

THANK YOUUU!!!!

[jade topaz]

Make sure you follow what it says

[jade topaz]

No problem.

If anyone needs help just @ me and your problem.

[pseudo ravine]

We prefer if members don't ping anyone for support

[jade topaz]

Oh.

[dry peak]

Yes

[dry peak]

He can do that

He just send
Failed: Missing Permissions
in the channel where he must send it

[jade topaz]

Mhm

Does he have administration?

[dry peak]

Yes

I think

I have to look

[jade topaz]

Ok I will be waiting.

[dry peak]

Its works

Thanks for the info btw

[jade topaz]

No problem.

@orchid yacht

premium features:

Full Customization. With premium you can customize almost every aspect of ticket tool.
Support. We offer support on our discord for setup and configuration.
24/7 Uptime. We do our best to keep everything online.
Easy to Customize. With Ticket Tools dashboard everything is easy to setup.
Transcripts. ...
Custom Tags.

[humble sequoia]

<:premium:662032717906444329> Premium Perks

Faster Premium Bot
Automatic Transcripts
Full Customization
Direct Messages
Ticket Automation
Thread Style Ticketing
Premium Support
Scheduled Panel Availability
Integrations
Claiming
Advanced Ticket Statistics

You can purchase premium here:

https://tickettool.xyz/premium

Price

$6 - Monthly
$66 - Yearly (Open a billing ticket in #🎫│make-a-ticket to receive additional information on this matter)

[drowsy galleon]

trying to set up but it say this 'The application did not respond'

[austere forge]

Hey there ; )

could you use /debug in same channel on your server pls

[drowsy galleon]

Ticket Tool
APP
— Today at 11:37 AM
The application did not respond
Only you can see this • Dismiss message

says the samething

[jade topaz]

.

[austere forge]

Make sure that the bot has all perms :

[austere forge]

don't reply ping.

[jade topaz]

.

[drowsy galleon]

thats all right

does it or all my bots idk

and they all have the right permissions

[austere forge]

These are the channel permissions, so make sure you set them correctly

[drowsy galleon]

like i said they are right i looked

[jade topaz]

May I help him?

[austere forge]

unfortunately, if you get this error, the permissions is not set

[drowsy galleon]

do i need to send you a ss?

its all right lmao

[austere forge]

Can you confirm that the permissions are set in the channel to which you are send the command?

Edit channel > Permissions > Ticket tool > Set perms here

[pseudo ravine]

A support member is already helping

[jade topaz]

Ok

[pseudo ravine]

Also please remove the part of DMing you to setup Ticket Tool in your about me, as that's not allowed

[jade topaz]

السلام عليكم

[jade topaz]

Hello.

[humble sequoia]

━━ 3wir's inquiry has been moved to a ticket ━━

[winter mirage]

Cad meu patente.

@humble sequoia @humble sequoia

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[winter mirage]

/help

[pseudo ravine]

You've been told multiple times that we cannot help you with your issue

[stark smelt]

does anyone know where the manage roles setting is im getting an error with all my permissions all of a sudden lol wont let me close tickets

[jade topaz]

Hey am i able to restrict access to opening tickets for certain users, not all of them?

[dark kraken]

Hey there, Follow this steps:
Dashboard --> Panel Configs --> Permissions --> Support Team Permissions
And then change the permissions for the support team

[dark kraken]

Hey there , Yes you can !
Go to Dashboard --> Panel config --> Buttons --> Create ticket
And change the permission to support role only or custom roles .

[silver ridge]

Heyy me and my team are conducting a CTF event and there are bunch of things we are trying to achieve one of which is Creating Private channels between each participant and staff(we have made a custom bot to make this happen). We want to send the "Panel Message" to each newly created private channel. As the we are expecting over 1000 participants its hard to manually send the panel message to each channel. Pls need help to automate it !! (edit : RESOLVED)

Thanks in advance!!

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[jade topaz]

Not really what i needed but still will work, thanks

[iron night]

Gave +1 Rep to @dark kraken (current: #113 - 6)

[dark kraken]

I'm sorry for that , but it is the only way .. You can create a role with the name "Open Tickets" Or something , and give it to each person you want to give permission

[dark mesa]

am i able to use my own bot with the ticket tool configurations, like a custom bot?

[jade topaz]

Hey I seemed to be blacklisted is there a way to get it lifted?

[dark mesa]

is also a feature like this possible?

b4 opening a ticket

[radiant orbit]

?

Where is the arabic support ?

[jade topaz]

Reinvite it.

[radiant orbit]

fixed

forgot to give him a adminstartor

xD

[jade topaz]

10-4 have a good day.

[noble girder]

@humble sequoia no rply from ticket support

[barren dove]

Guys

[jade topaz]

{"failed":"Invalid Request"}

When i try view a transcript from a while ago

Any reason why ?

[untold spade]

hello for some reason when we create tickets the bot duplicate the ticket xd

[scenic plinth]

It's an issue with Discord API currently. While you shouldn't necessarily expect an outage, expect some wacky events, like duplicated messages, or opening messages not appearing.

[austere forge]

Hey there : )

For older transcripts (that dont have the button), click the Download button (the downwards arrow) - it will download a HTM< file that you can open in a browser

[jade topaz]

It has the button

But i click it and it said the error i sent

(In the browser)

[austere forge]

In this case, you need to download the html file

[crude hazel]

Hey, any idea why I have multiple tickets open with the same number. We can’t close them either

[pseudo ravine]

Hey there. It seemed like Discords API had some issues earlier, which resulted in some tickets like those

You can manually delete them if you can't use the command

[crude hazel]

Thank you 🙏

[distant timber]

How do I make it so it says the amount of tickets open like where if there’s 10 ticket opens it says 10

What’s the command or wtv it’s called?

[austere forge]

Hey there : )

You can use the {count} variable in name channel tickets

[humble sequoia]

Ticket names

The ticket name is the default channel name of all tickets. To edit it, go to your Dashboard > Panel Configs > Ticket. There you can edit the channel name of opened and closed tickets. You can also use variables in there.

Note: This is a premium feature

[distant timber]

So if there’s 3 tickets open and I make a ticket it’ll show {user} and 3?

[austere forge]

Not really, this variable indicates the number of tickets already opened, a sort of counter
for example, if I open a ticket and it's the 98th, the variable will display 3v-98

[distant timber]

Ah ok

Thank you a lot!

[austere forge]

You're welcome, glad I could help !

[barren dove]

@austere forge

Hi

[austere forge]

👋

[next oar]

Hey guys, why can't I increase my max ticket limit beyond 500?

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[modest jewel]

how do i make the panel have multiple options like this example, is this a premium only feature?

[austere forge]

hey there

see embed below

[humble sequoia]

<:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706> Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on

First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

• Panel doesn't send? Make sure you have a valid emoji selected
• Option doesn't show up? Check if two options have the same panel in the DropDown Editor

$dropdown

[modest jewel]

thank you

[austere forge]

You're welcome, glad I could help !

[lucid wigeon]

Is that ^^^ a premium option?

[austere forge]

hey there : )

no you can do it

[oblique notch]

hello we have multible mods and is there a way to see how much tickets 1 specific mod did?

[warm summit]

Is it possible to delete a ticket X amount of time after closing? I don't see an automation for this.

[austere forge]

hey there ; )
without the claim option, it is not possible

[oblique notch]

okiii

[austere forge]

Hey there ; )
Go to Dashboard > Panel configs > Automation - add automation
the only way is to use the ticket closed trigger

[waxen hedge]

Hi there, can someone tell me why this is happening?

[austere forge]

Hey there

can i get your server id pls

[waxen hedge]

server ID?

[austere forge]

use command $id on your server

[waxen hedge]

1172341184719499314

[austere forge]

Which panel does this concern?

[waxen hedge]

help me!

would it fix just to delete the panel and remake it..?

[austere forge]

Can you make sure that emojis exist and are not deleted?

[waxen hedge]

Yeah they still exist, I use it all the time

I changed the emoji to see if it would fix, but it didn't

[austere forge]

do you use emoji from other servers?

[nova hatch]

can the bot send ephemeral messages? like for the close ticket message?

[austere forge]

Hey there

Not possible at the moment

[nova hatch]

will support be added in the future?

[austere forge]

feel free to suggest it as a #💡│suggestions

[gleaming swan]

why can people see tickets?

[uneven crown]

Buy premium battlepass with Alipay but do not receive the premium pass. ID 43BEC9216B79E178

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[austere forge]

@jade topaz
Please use the bot commands here : https://discord.com/channels/509192800865353738/910978476536905738 🙂

[ocean robin]

Hey guys, is escalating a feature? for example escalating a ticket from one team to another

[uneven crown]

I bought premium Battlepass on 6/5/2024 at 1:46PM Hong Kong time and pay through Alipay. I did not have the premium Battlepass. Please check for me and give me premium Battlepass. My name in game is 劍雪無名 and my ID is 43BEC9216B79E178. Thank you.

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[waxen hedge]

No its my emoji

[winter citrus]

I don't understand what happens because my tickets are not transferred at closing time, could someone tell me why?

[lethal bay]

How can I set a limit for users?

to use the ticket?

[scenic plinth]

For reference for that "report" (you know who you are), not something we can help you with, nor something that should be posted here.

[marble sandal]

Smart users, can you tell me how to make it have several buttons?

[vapid garnet]

We are experiencing this as well. Tickets are being marked as read before we have read them. Has anyone heard of this before? I think it is limited to the tickets, but am trying to confirm if it is Discord or TT.

[jade topaz]

Same

Ticket are readed

[vapid garnet]

Yep seems to be limited to tickets, I have heaps of other unread channels

[jade topaz]

What the solution

?

[limber portal]

It’s a new discord change I believe

[vapid garnet]

Have you got any further info about it or where I can find out more?

[limber portal]

Not sure, I think its a part of their new notification system rollout tho

Could try googling that

[vapid garnet]

Hm, looks like the behaviour is similar to one of the settings in that. But I/we don't have it so can't alter it. Time to get lost in some rabbit holes

[keen quarry]

Hey question, after closing ticket it's no longer sending to different text channel

[near oyster]

hey i bought premium but i dont have it still

[pseudo ravine]

Hey there. Can you elaborate a bit?

[pseudo ravine]

Hey there. Have you clicked on the Sync button on your dashboard?

[near oyster]

yes

[pseudo ravine]

Can you send the servers ID here

[keen quarry]

I'm assuming it's because there was 50 text channels in the category it was being sent to.

It wasn't moving the channel(ticket) just closed and stood in the same category

Had to start deleting some old tickets, and then it started working

[pseudo ravine]

Ah, yeah there's limit of 50 channels in a category

[lucid wigeon]

Is there a way to make this look tidier

[forest arrow]

how do you set up a ticket thread to be auto deleted once it is closed?

[fervent rock]

anybody have any idea why when I use the "Everyone" as a support role for new tickets, when I actually open a ticket, not EVERYONE can see the tickets that are made.

[tiny junco]

Ok so I have a question. I made a discord server. Now im trying to set up ticket tool in it, but it says this. I promise everything is verified far as my email and phone number. What else am I missing??

[limber portal]

you may need to ask discord support about that

[tiny junco]

Ok how do I reach them?

I figured it out thank you

[real abyss]

Hey, a privacy question: does Ticket Tool have access to read messages in private threads (tickets)? And do you also store them?

[limber portal]

If ticket tool has the view channel permission, it can see messages sent in the channel to determine if a prefix command has been sent, but nothing is stored with us

[brazen orbit]

#📣│social-media-posts

[real abyss]

So you don’t store but you can access to messages?

[brazen orbit]

@jade topaz

[limber portal]

TT has the message content intent as it's required for prefix commands, without access to read messages prefix commands wouldn't work

$ping

[humble sequoia]

Time to Edit: 451ms
Discord: 26.75ms

[limber portal]

commands like that

[limber portal]

#💬│general-chat if you dont need support please

[brazen orbit]

kid u ain't my boss

make ban appeals

[lunar solar]

lol

Hi

[lunar solar]

#💬│general-chat if you dont need support please

[brazen orbit]

CAN YOU SHUT UP

[austere forge]

lol

[brazen orbit]

SAME THING OVER AND OVER

[austere forge]

Hi

[austere forge]

#💬│general-chat if you dont need support please

[lunar solar]

Can you use the correct channels?

[brazen orbit]

I'm real

[restive condor]

Who are you?

[austere forge]

cringe

[brazen orbit]

yo mama

764970026016964628

[restive condor]

@lunar solar would you like to do the honours

[lunar solar]

Oh hi again

[flat osprey]

why is it doing that it sends the ticket in a different category

[primal pike]

does ticket tool have any whitelabel feature?

[distant timber]

Cuz u set it to that prob

[flat osprey]

ok so help?

[distant timber]

Go to the dashboard and change it

[flat osprey]

ok dashboard n then what

make it more sense

[flat osprey]

??

Dashboard then what

[visual trench]

Guys, please tell me in which chat the support answers?

[flat osprey]

@distant timber

[distant timber]

I’m gonna check

[abstract folio]

you can make a ticket at #🎫│make-a-ticket or u can drop your problem here and they will help

[visual trench]

Тhank you very much for the information

[distant timber]

Go to the dashboard and find something that says category

[flat osprey]

Ok

I am now what

[distant timber]

It’s meant to be there so

Ye

[visual trench]

I sent a request to purchase a spoofer many hours ago, but there is still no response

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[visual trench]

I went to the "store" section and left a request

And please tell me how to close tickets

[austere forge]

Hey there 😀
As explained above, you are not on the right server to ask for help with your issue.

We are the Ticket tool bot support.

[visual trench]

Okay. Thank you very much for the information

[iron night]

Gave +1 Rep to @austere forge (current: #24 - 222)

[dusk wyvern]

عندي سوال

[abstract folio]

تفضل

[dusk wyvern]

كيف ايغر اسم تكت

اغير

[abstract folio]

ينفتح باسم معين ولا تغيره من اسم لاسم؟

[dusk wyvern]

ثاني

اغيره من اسم الى اسم

[abstract folio]

استخدم هذا الامر /rename

/rename

[dusk wyvern]

شكرا 💓

[abstract folio]

العفو

[near oyster]

Where do i make a ticket ? bought premium and after 6 hours still no premium...

[abstract folio]

you can open a ticket from #🎫│make-a-ticket

[humble sequoia]

Ticket Tool Premium (Chargebee)

If you bought your subscription within our website you can manage your subscriptions at https://tickettool.xyz/subscriptions

Why Premium?

Premium lets you customize the bot just how you want it. It also helps keep the bot running.

[lament prairie]

@near oyster check above ^^

[near oyster]

Yaeh , checked , says to make a ticket if i have my issue.

https://prnt.sc/__4jkIHhgScS

didnt even see the ticket

[near oyster]

it says i have no sub either way

there

https://prnt.sc/zGDmnAZ_4r1N

[lament prairie]

ok so create a ticket

#🎫│make-a-ticket

[near oyster]

i did

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[gleaming swan]

how can i change the strip color of the panel?

this here

[minor eagle]

Can someone explain to me how "unlimited tickets" is advertised but discord has a 500 channel limit?
and a 1000 thread limit.

[humble sequoia]

━━ Soulless's inquiry has been moved to a ticket ━━

[jade topaz]

Hi i had an ticket tool premium with 3 months but the account connected to the ticket tool was terminated is thier a chance i can get it back in this account or no?. i have proof that i own the account with 3 months premium that got termed

[haughty bluff]

Hi! I have a question.
For the dropdown menu, is it only possible with one dropdown item per panel?
I want to have more than one option in the dropdown menu

[tender wind]

hello!

i've been trying to setup tickets, where once a ticket is opened, it auto @ the staff role.

But i've tried both [@Staff] / [Staff] and {@Staff} / {Staff}

[median wigeon]

First you need to make a multipanel

[humble sequoia]

Multipanels

For more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Panel -> Attached Panels

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[median wigeon]

Than at the same way you can make more.

[median wigeon]

The best you can do is open a ticket for this

[median wigeon]

make sure its righten exactly the same as the role

[vocal dawn]

hi guys i need help

[median wigeon]

What seems the problem?

[vocal dawn]

Um so on Hudson's community he is giving out free steam codes for black ops 3 but this code doesn't work 4f11290a-f4d3-11ed-a05b-0242ac120003

What mistake am I making?

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[median wigeon]

We can help you with that here

please delete the steamcode

[vocal dawn]

ok

what do i do then?

[median wigeon]

ask in the right community in the hudson community

[vocal dawn]

where?

[median wigeon]

where you get that code

[median wigeon]

The channel has reach the limit

you have to ask them if they want to delete a ticket before you can open one

[vocal dawn]

ok

ok

[placid drum]

Ive given permissions on the channel and category for both ticket creation and closing but it still doenst send it.

Failed: Invalid Form Body components[0].components[0].emoji.name[BUTTON_COMPONENT_INVALID_EMOJI]: Invalid emoji

This is the error message that comes up in the channel

[jade topaz]

https://discord.com/channels/509192800865353738/1248187264060624967

No one is reporting here

[zenith moon]

hi I am trying to use the dashboard but even tho the ticket tool bot is in the server I can't see it on there

[humble sequoia]

Don't see your server in the dashboard?

Try using the Sync Servers button on your top center of the Dashboard page
You will possibly need to relog. Look below to see the steps on how to relog.

If this doesn't work

You should relog from the dashboard, you can do this by clicking here to log out immediately, and then log back in

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using the </permissionlevel:1029797400174399542> command on your Discord Server

If the bot's response is:

- @User is permission level: 0 (User)

You don't have any of the 3 levels required to access the server's dashboard

[covert swallow]

@zenith moon check above

[errant tundra]

Hi, quick question. I was on a server where I had a ticket open and was discussing with the admins. They have closed this ticket now. Is there a way for me to see again the discussion in it or is it gone forever?

[covert swallow]

The admins of that server may have a transcript or they have not deleted the ticket yet, but otherwise, no it is gone forever

[dusky silo]

i was on an server tried to create an ticket and got an error

[covert swallow]

Which error did you get

[rustic topaz]

C

[jade topaz]

hello how do u make 4 tickets like this? (i have premium)

[austere forge]

hey there ; )

see embed below

[humble sequoia]

Multipanels

For more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Panel -> Attached Panels

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[exotic tusk]

How can I add an image in the field editor if it appears broken?

[vapid narwhal]

Where can i see the transcript of my closed ticket ?

[austere forge]

Hey there ; )
With the new Discord update, images are often broken

You can use this site : https://postimages.org/ to host your image

[austere forge]

Hey there ; )

If you have not received a transcript in your dm, it will not be possible to consult it.

[inland quest]

Where can I find the receipt to my ticket tool subscription?

[austere forge]

Hello ; )

Did you sub via Discord?

[inland quest]

Yes I think so

[austere forge]

check your email, you received it there

[inland quest]

I can't seem to find it, if I didn't subscribe via discord where would the receipt be?

[exotic tusk]

lenght?

[inland quest]

Nevermind, I found it but I'm noticing the subscription will cancel on June 27

[austere forge]

no need, just choose an image and copy the direct link

[austere forge]

you have probably cancelled

[exotic tusk]

thank you very much 3v ❤️

thanks @austere forge

[iron night]

Gave +1 Rep to @austere forge (current: #24 - 223)

[inland quest]

can i subscribe again on the website?

[austere forge]

can i get id of your server to which the subscription is cancel

[void tree]

anyone elses dashboard not workin?

[humble sequoia]

Hello, we would love to help you, but if you don't tell us what you need help with we can't help you :(

━━ 🦑quidtig🦑's inquiry has been moved to a ticket ━━

[inland quest]

Can I DM to you?

[austere forge]

no Dm pls 🙏 it's against server rules : )

[austere forge]

ty, one moment

[obsidian lichen]

Hey why bot offline ?

[hazy plover]

Whys the bot getting online and offline

[whole mist]

Offline bot he's.

Says what the actualization is.

[austere forge]

We see no cancellations, check your account settings ⬇️

[humble sequoia]

<:TicketToolOffline:1018980643092312155> Cancel your subscription

We're sorry to see you go!

To cancel your Ticket Tool Premium Subscription, just head over to your User Settings in Discord, then Subscriptions. Look for Premium Apps and click on Manage Subscriptions. There you can cancel your subscription at the end of your billing cycle.

User Settings > Subscriptions > Premium Apps > Manage Subscriptions > Cancel

[austere forge]

@obsidian lichen @hazy plover @whole mist

https://discord.com/channels/509192800865353738/571104498483986466 🙂

[inland quest]

it says canceled there, i can share a screenshot

[winged estuary]

SUDDENLY the bot went offline

[austere forge]

Hi there, https://discord.com/channels/509192800865353738/571104498483986466

[austere forge]

sure

[floral tartan]

hi chat, i need help

[humble sequoia]

Hello, we would love to help you, but if you don't tell us what you need help with we can't help you :(

[floral tartan]

ticket tool trascripts don't work for some reason

[austere forge]

alr, one moment

[winged estuary]

okay thanks for the help , we were recruiting some staffs , suddenly the bot went offline

[iron night]

Gave +1 Rep to @austere forge (current: #24 - 224)