🆘│community-support

[tall oyster]

I mean, besides the support team roles, there is no other permission I have to add in order for a role to be able to see and handle tickets right?

[pseudo ravine]

Nope, that's all you need to give them

Looking at your panels, it seems to be fine. More than likely it's because you added their roles as Support Team Roles without creating a new ticket to test it, as it affects newly created tickets

[tall oyster]

yeah, Im aware, even then though people said it wasn't working

anyhow it seems fine right now

[pseudo ravine]

Alright

[tall oyster]

thanks for the help though

appreciate it

[pseudo ravine]

You're welcome, glad I could help!

[tall oyster]

okay no I actually need help this time :kek:

I created a new 2 tickets and want to attach those to the main pannel, however 1 of the new tickets attaches fine, where the other one is not showing up in the list

[pseudo ravine]

Refresh

[tall oyster]

this yea?

[pseudo ravine]

Refresh the dashboard

F5

[tall oyster]

ahh

damn, it was that easy eh, thanks a lot

[pseudo ravine]

You're welcome, glad I could help!

[unreal sage]

how do i make it so the ticket pings a certain role

[humble sequoia]

How to automatically ping my support team on a ticket?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to ping your support on
4. Open the Ticket options menu
5. Click on Edit Ticket Message
6. In the Message Content use one of the role mention syntax (**{@Role Name}** / **{Role ID}**)
7. Save changes

Note: For this to work properly, Ticket Tool requires the Mention Everyone permission. Or the role must have the Allow anyone to @mention this role setting enabled

[austere forge]

hi there, see above

[unreal sage]

yes but my issue is

that it actually doesnt ping the role

but does a @member

[austere forge]

make sure Ticket tool has mention permissions

[tall oyster]

/help

[unreal sage]

alright

[tall oyster]

?help

[austere forge]

Hi there, do you need help with Ticket tool ?

[tall oyster]

yeah was just looking for something but don't want to bother you guys with every question I have

hence the command

[austere forge]

no worries, we are here for that!
You can open a ticket, we'll take care of you

[tall oyster]

appreciate that man

in that case though, quick question

any way to reorder the tickets buttons in a multi pannel? Right now they just take 1 - 6 f.e. but what If I want the 6th ticket button to be next to the first?

[sweet sparrow]

Good day, can I open support tickets in different categories via the same bot on my server?

[pseudo ravine]

Discord has a limit of 5 buttons per row

[pseudo ravine]

Hey there. Yes, that's possible

[tall oyster]

right, wait let me show

I got these tickets right now, however I would love the different platforms on a single row (horizontal). So I figured if I make multipannel max 3 buttons, then I can reorder them to be on the right line

however, right now PC report a player, is on row 2 instead of row 1

[pseudo ravine]

You'll need to assign the panels in the order that you want them to show up

[tall oyster]

yes, and thats my question, how would I do that

since I can't do it in the renaming

[pseudo ravine]

The panels will need to be in the order you want them to show up, so like have all PC panels together, and then console, etc

[tall oyster]

ah by just removing them there and adding them there 1 by 1 again?

[pseudo ravine]

Yep

[tall oyster]

cool! ty

[pseudo ravine]

You're welcome, glad I could help!

[tall oyster]

btw in the dashboard, you can also change anything or are you just allowed to look?

specifically support team here

[pseudo ravine]

I can only view it

[sweet sparrow]

Thank you, but I don't fully understand whether it is necessary to create 2 different panels?

[pseudo ravine]

If you want to open tickets in different categories, that's the only way possible

[sweet sparrow]

I did this, but it looks a little different from what you showed, it looks like a form, not a button, and their names are different?

now I couldn't see main page, 500 Internal Server Error

[tall oyster]

same here

[pseudo ravine]

Try refreshing the site

[hushed fulcrum]

How i can put a image from the bot with ticket like this

[hushed fulcrum]

Is any body here?

[restive condor]

Hey there! Adding images to your panel message is a premium feature

[hushed fulcrum]

Ok but how i can do’it

[restive condor]

Dashboard > Panel Configs > Messages > Edit Panel Message

You can include the image link in the message content for it to embed (only works if there's no embed message), or include the image link to the image URL field

[hushed fulcrum]

Thx

[mellow tapir]

the bot stopped moving closed tickets to the appropriate channel, despite it being set in the config. is this a bug or might i have something configured wrong?

[restive condor]

Hey there! Discord has a limit of 50 channels per category, Ticket Tool limits it to 45.
If you have reached such limit, closed tickets won't be moved.

We recommend you set up overflow categories, see below

[humble sequoia]

Overflow Categories

Discord only allows to stack up to 50 channels per category, meaning that if you have already 50 tickets in one category, the bot won't be able to place a ticket in that category, for such reason Ticket Tool counts with overflow categories, meaning that if your main category is filled, the bot will go ahead and place the ticket on the next one available, simply choose a second category in the category pickers:

[mellow tapir]

that's probably it! thanks

[hushed fulcrum]

Hi when i send the image and send the ticket hes put a png not a image

Like this

[restive condor]

Please make sure Ticket Tool has embed links permission for that channel

[hushed fulcrum]

Ok

[serene furnace]

Sa mobile2 global bot için yazmıştım

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[ancient grove]

Oiii, queria ajuda pra saber se tem como fazer o seguinte.
Quando alguem for abrir um ticket ele abre uma seleção de opções para a pessoa escolher sobre o que é, isso tem como fazer?

[restive condor]

Olá! Aquí está o instruções

Se voce tiver alguma dúvida me avise 🙏

[humble sequoia]

<:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706> Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on

First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

• Panel doesn't send? Make sure you have a valid emoji selected
• Option doesn't show up? Check if two options have the same panel in the DropDown Editor

$dropdown

[ancient grove]

Obrigado!!!

[restive condor]

De nada

[coarse zephyr]

create 1 or 2 to make language buttons?

[restive condor]

Hey there! You can use the green + button to add new panels.

You can them combine them into one using the instructions below

[humble sequoia]

Multipanels

For more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Panel -> Attached Panels

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[trail dust]

How can I create two buttons for one panel? one button creates another ticket, the other button creates another ticket

[restive condor]

Hey there! You will need one panel per button option, then you can combine them using the instructions just above your message ^^

[wide knot]

why when i want to creare a ticket it says "the application didn't answer"

[restive condor]

Hey there! Could you run the command /debug please?

[coarse zephyr]

can make the English button translate into English support to the person?

[restive condor]

You can make the ticket message be in English, if that's what you mean

[wide knot]

(This is my server) i will translate for ya "the application didn't answer"

[restive condor]

That's not the command /debug

[wide knot]

OH SORRY I READ IT WRONG

[restive condor]

No worries

[restive condor]

Ticket Tool is missing all these permissions for that channel

[coarse zephyr]

button English > English Support
button Japanese > Japanese Support

[restive condor]

Dashboard > Panel Configs > General > Support Team Roles

Select the relevant support roles for each panel individually

[wide knot]

oooh

ty<33

[coarse zephyr]

1 only create?

[restive condor]

No

Create one and then create another one using the green + button

[coarse zephyr]

I did it right?

[remote lava]

I redeemed 1 week free trial. idk how to invite the bot.

i meant the premium bot

[restive condor]

Correct

[restive condor]

Hey there! See below

[humble sequoia]

Inviting and Enabling Premium Bot

The first thing you will need to do is invite the premium bot, an invite can be found here

Once the bot is in your server we will head to the dashboard and manage your server. When you are managing your server, you want to head into "Server Configs" then click the drop down menu under "Select the bot you would like to use on this server" then click "Ticket Tool#6207" and then save.

[gilded nimbus]

how do i buy unlock tool for camo

[restive condor]

Hi there, what exactly do you mean?

[gilded nimbus]

how do i get camos

i want to buy some my friend said this is were he got it

[restive condor]

You'd like to buy Ticket Tool premium?

[gilded nimbus]

what dose that do?

[humble sequoia]

<:premium:662032717906444329> Premium Perks

Faster Premium Bot
Automatic Transcripts
Full Customization
Direct Messages
Ticket Automation
Thread Style Ticketing
Premium Support
Scheduled Panel Availability
Integrations
Claiming
Advanced Ticket Statistics

You can purchase premium here:

https://tickettool.xyz/premium

Price

$6 - Monthly
$66 - Yearly (Open a billing ticket in #🎫│make-a-ticket to receive additional information on this matter)

[gilded nimbus]

what about camos

[restive condor]

Wrong server, we don't sell camos

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[remote lava]

Is the dropdown avaible in premium?

[humble sequoia]

<:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706> Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on

First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

• Panel doesn't send? Make sure you have a valid emoji selected
• Option doesn't show up? Check if two options have the same panel in the DropDown Editor

$dropdown

[restive condor]

Hey there! Of course, see above ^^

[remote lava]

thx

[coarse zephyr]

what does this mean

[restive condor]

Those are also support roles, they can have different permissions to your main support roles

[coarse zephyr]

thx

why 1 button did I do something wrong?

[restive condor]

Did you attach one panel to the other using these instructions? #🆘│community-support message

[coarse zephyr]

I was able to do it thx

[restive condor]

Glad to hear

[remote lava]

Can you change icon of the bot sending the panel with premium?

[humble sequoia]

Ticket Tool Custom Avatar

As of now, you are not able to change Ticket Tool's profile picture, nonetheless, our Development Team is working on the release of white labels, this is your own custom bot!

For the time being, you can change the bot's nickname by right-clicking the bot in the user list on your server and clicking Change Nickname

$avatar

[remote lava]

Nickname yea, but pfp?

[austere forge]

hi there, not possible

For now

[jade topaz]

I got all three panels but it doesn’t let me get it into one big panel. Do you know how to?

[humble sequoia]

<:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706> Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on

First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

• Panel doesn't send? Make sure you have a valid emoji selected
• Option doesn't show up? Check if two options have the same panel in the DropDown Editor

$dropdown

[restive condor]

Hey there! See above ^^

[jade topaz]

Thanks! @restive condor

[bitter laurel]

how much the prime bot ?

[restive condor]

Hey there! It's $6 per month or $66 per year

[humble sequoia]

<:premium:662032717906444329> Premium Perks

Faster Premium Bot
Automatic Transcripts
Full Customization
Direct Messages
Ticket Automation
Thread Style Ticketing
Premium Support
Scheduled Panel Availability
Integrations
Claiming
Advanced Ticket Statistics

You can purchase premium here:

https://tickettool.xyz/premium

Price

$6 - Monthly
$66 - Yearly (Open a billing ticket in #🎫│make-a-ticket to receive additional information on this matter)

[bitter laurel]

can i change bot photo and name ?

[humble sequoia]

Ticket Tool Custom Avatar

As of now, you are not able to change Ticket Tool's profile picture, nonetheless, our Development Team is working on the release of white labels, this is your own custom bot!

For the time being, you can change the bot's nickname by right-clicking the bot in the user list on your server and clicking Change Nickname

$avatar

[austere forge]

hi there, see above

[hollow obsidian]

How can I make the bot working

[austere forge]

Hi there, do you want to set up the bot on your server?

[hollow obsidian]

Ye

[humble sequoia]

Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

Create a Panel

To create a panel we are going to need to head over to the Panel Configs Tab on the Dashboard.

Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and you are ready to get started with configuring your panel.
An example of a creating a panel is shown below.

Send the Panel to a Channel

Once the panel has been created, use the blue Send button and select the channel you want the panel to be sent to.

The Panel wasn't send

Use the </debug:ID> command to diagnose possible permission issues with the bot.

[austere forge]

see above ^^

[little cedar]

hello i have a question

i completely made a ticket system thing but i have a problem

only i can see the new tickets

other ppl with moderation roles fr ex. cantsee the tickets for some reason

[restive condor]

Hey there! You can select support roles under Dashboard > Panel Configs > General

[little cedar]

you mean on the website?

[restive condor]

Correct https://tickettool.xyz/manage-servers

[little cedar]

ow i fixed it

🙏

tysm lmao

[frigid pike]

Do you have option for asking feedback/rating when ticket is closed?

[restive condor]

Hey there! Not at this time unfortunately.

You could setup a reviews channle or something similar and instruct users to go there in your close ask message

[frigid pike]

Does dev have any intention of adding such feature?

[restive condor]

Some sort of feedback/reviews/rating system is a very wanted feature so I'm assuming it's considered, but this is just me speculating I don't have any updates on development unfortunately. 🙏

[limpid flame]

Since claiming is a premium feature, how are tickets supposed to work on the free version if no one can see and claim them?

[restive condor]

Hey there! You can select support roles under the Dashboard > Panel Configs > General

Those roles will have access to all tickets

[limpid flame]

I have a couple questions, bare with me!

How will they see these tickets, will they just have immediate access to the sub channel where the ticket is created?

[restive condor]

Correct, they will be automatically added upon creation

[limpid flame]

Alright, alright.

Last thing, I keep getting a little error when I attempt to transcript tickets that says it can't transcript because it is missing channel perms, how do I fix this?

[restive condor]

Could you run /debug in your transcript channel please?

[limpid flame]

Says application did not respond

[restive condor]

Ticket Tool is missing all these permissions for that channel

[fervent carbon]

soemone plz look at my white list plz

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[fervent carbon]

how do i close my tiket

ticket*

[restive condor]

This isn't a ticket

[fervent carbon]

yep

[empty kiln]

I keep getting this. Would this just be because there is a premium feature somehow selected?

[limpid flame]

Thanks for the help, got it figured out!

[iron night]

Gave +1 Rep to @restive condor (current: #6 - 598)

[austere forge]

Hi there, Some commands are premium features, if you used them this message appears

[empty kiln]

It happens whenever I try to open a ticket

I don't think any premium features are selected

[austere forge]

How did you open the ticket?

[empty kiln]

Pressing a button

[north basalt]

possible to make the ticket tool message sent in the ticket to be delayed a second or 2 then sends?

[austere forge]

can I get a screenshot of when you tried to create a ticket?

[austere forge]

Hi there, not possible

[north basalt]

alrighty

[austere forge]

this is not possible, you necessarily used an command for a premium functionality

[empty kiln]

Nope, I literally clicked the button to open a ticket

No idea why its tweakin

[pseudo ravine]

Could you send the server ID here

[empty kiln]

843912308999979039

[pseudo ravine]

It seems like your subscription has expired, you'll need to re-subscribe

[empty kiln]

What if we don't want to renew? Is there a way to continue using it as the basic version?

[pseudo ravine]

Yes, re-invite the white bot and then use the /botswitcher command to switch to using the white bot

You'll have to re-send your panels using the white bot though

[empty kiln]

But if we use that command it should sync the settings from the premium bot?

[pseudo ravine]

There's no "syncing" really, as they both share the same settings (If you have premium)

The command just enables which bot should be active

[empty kiln]

Gotcha

Alrighty thanks boss

[pseudo ravine]

You're welcome, glad I could help!

[frigid stirrup]

how do i do this?

@pseudo ravine help?

my bad

[humble sequoia]

<:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706> Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on

First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

• Panel doesn't send? Make sure you have a valid emoji selected
• Option doesn't show up? Check if two options have the same panel in the DropDown Editor

$dropdown

[idle flint]

Please see the info above 🙂

[frigid stirrup]

already saw it

and why was i warned even though i already got a warning and apologized ?

[idle flint]

It is just part of our moderation policy - don't take it personally 🙂

[sweet snow]

can someone help me why i cant edit and click this anymore?

[dawn lake]

You can add logs channel

Maybe Need premium

[dawn lake]

@sweet snow

[unreal sage]

how do i setup claiming

[sweet snow]

Is that the new update? Because i remember before i wasnt premium but i can reEdit it freely

[somber sluice]

i need help adding ticket-tool to my discord server can someone help me pls 🙂

[dawn lake]

Mins.?

[tidal scaffold]

How Can I remove this option ?

[dawn lake]

Go to dashboard and remove button

[hasty surge]

Hey, any who know how i can let my members have rights in ticket channel? also i mean when they open a ticket. Now it says You do not have permission to send messages in this channel.

[hasty surge]

hope any can help me with this

[dawn lake]

Wherever you added a button, there will also be an option to remove it.

[dawn lake]

Did you give them permission from the category?

Where the ticket opens

[dawn lake]

You can also change permissions

Go to dashboard >>> permission >> ticket owner permission >> give send message permission

[dawn lake]

@tidal scaffold hey can you tell me the name written on this button in English?

If there is a Transcript button then you can go to the dashboard > button then turn off Transcript

[dawn lake]

Hey @somber sluice if you want to add the ticket tool to your server then click on its profile and click on add to server

[humble sequoia]

<:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706> Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on

First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

• Panel doesn't send? Make sure you have a valid emoji selected
• Option doesn't show up? Check if two options have the same panel in the DropDown Editor

$dropdown

Ticket Tool Invite & Support

Ticket Tool - Support Server
Ticket Tool - Bot Invite

[dawn lake]

Useit

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[little lion]

I need to get this info from the ticket tool : • Total Tickets Answered: Number of support inquiries handled.
• Average Response Time: Average time taken to respond to a user.

How to do that?

[limber portal]

Hi there, you can see the statistics ticket tool offers in dashboard > statistics

[little lion]

But it doesn't have these details.

[limber portal]

Unfortunately that's all the statistics currently stored

[little lion]

Even if we buy premium?

?

And I don't know why, but this is empty; I have tried to select different times.

[limber portal]

Without premium, you are limited to 7 days worth of stats.

[little lion]

But it's for 7 day as well

[ocean raven]

is Ticket Autodelete after a period of time possible?#

[restive condor]

Hey there! Yes, it's possible with our Automations feature, which requires premium

[ocean raven]

No Problem Premium will be worth it, aslong as we dont wanna close every ticket by hand thanks ill look into it.

[iron night]

Gave +1 Rep to @restive condor (current: #6 - 600)

[ocean raven]

if i replace it with 60 will it run for 60minutes or still override the 30?

[restive condor]

Hi, you must state a time there in seconds

But AFAIK, the 30minutes would override it

[ocean raven]

welp then i gotta figure out some way of making the automation work for me

as what im tryin is kinda complicated

[jade topaz]

How do I give access to a certain role to see tickets made?

Tried from dashboard but doesnt seem to work

[restive condor]

Let me know what you'd like to make and I'll help you 😄

[restive condor]

Hey there! Dashboard > Panel Configs > General > Support Team Roles

[jade topaz]

it is but doesnt work

[restive condor]

Are you testing this with a brand new ticket?

Opened tickets won't have their permissions automatically updated

[jade topaz]

Got it, then thats why

[restive condor]

For opened tickets, you can close them and re-open for permissions to update or add them via the /add command

[ocean raven]

well nvm actually the one step ticketclose fixed the problem but thx

[iron night]

Gave +1 Rep to @restive condor (current: #6 - 602)

[jade topaz]

dose anyonone know a good video that explains how to set up the bot in 2024?

[austere forge]

Hi, you can find videos on Youtube that correctly explain how to configure the Ticket tool bot
Below you will find an easy guide to set up the bot on your server

[humble sequoia]

Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

Create a Panel

To create a panel we are going to need to head over to the Panel Configs Tab on the Dashboard.

Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and you are ready to get started with configuring your panel.
An example of a creating a panel is shown below.

Send the Panel to a Channel

Once the panel has been created, use the blue Send button and select the channel you want the panel to be sent to.

The Panel wasn't send

Use the </debug:ID> command to diagnose possible permission issues with the bot.

[austere forge]

^^

[jade topaz]

ok tysm

[coarse zephyr]

how to increase space description?

[restive condor]

Hey there! A premium subscription is required to go beyond the 250 character limit

[coarse zephyr]

and if premium runs out I can change the text

[restive condor]

If premium runs out, the message would remain the same on your Discord server but you will only be able to edit it up to 250 characters

[fading comet]

hi help i deleted a ticket with information inside it but didnt wanted to delete it, is it over did i lost everything that was in it ?

[restive condor]

Hi there, if a transcript was not saved before deletion, then it's gone unfortunately

[past venture]

Yo

[wicked reef]

does anyone know how to set up transcripts?

[humble sequoia]

How do I set a transcript channel?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to grant access to
4. Open the Transcript options menu
5. Using the Transcript Channel selector, pick the channel you want your transcripts to be sent to
6. Save changes

[gilded verge]

@wicked reef,

[wicked reef]

okay thanks

[iron night]

Gave +1 Rep to @gilded verge (current: #8 - 519)

[wicked reef]

Wait Ive already done this, the problem is that the transcript doesnt send to the channel

Im saving the settings too

[gilded verge]

any errors while trying to save transcript?

[wicked reef]

yes, message above

[gilded verge]

i can't see the exact error (if you sent one) but go to this channel which you set as transcript channel and there run /debug command, let me know when finished

[wicked reef]

alright

[gilded verge]

ah, and please do not reply-ping every time, only we're talking right now so there is no need for this one ^^

hm, as for permissions, it seems like everything is okay...

[wicked reef]

alright

[wicked reef]

it asked for a link to send to you

[wicked reef]

ill stop using pinged replies

[gilded verge]

no need for link, i can see it ^^

could you create a ticket on your server -> send any message -> use /transcript -> tell if you can see any message with errors from ticket tool

[wicked reef]

okay

[wicked reef]

ohh, i didnt know i had to use that command

thanks for the help!

[gilded verge]

i mean you can use this command or button so that doesn't matter as long as it's done

[trim pivot]

how do you get the custom emotes to work in the ticket msg, they show in the site but not the ticket in the server

[thorn wave]

Failed to send: Access Denied (Ticket Tool doesn't have permission to view or send into this channel)

what do i do?

[restive condor]

Hey there! Make sure you are using the correct format <:emojiname:emojiID>

The easiest way to get this by using th $id command on your server

$id

[humble sequoia]

<:smil:936485535403356221>

[restive condor]

Hey there! Could you run the command /debug in the same channel where you tried to post the panel in?

[thorn wave]

no i didnt

[restive condor]

Ticket Tool is missing the SEND MESSAGES permission for that channel

[craggy frigate]

How do I make ticket tool ping a staff role in my server because I am lost

[humble sequoia]

How to automatically ping my support team on a ticket?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to ping your support on
4. Open the Ticket options menu
5. Click on Edit Ticket Message
6. In the Message Content use one of the role mention syntax (**{@Role Name}** / **{Role ID}**)
7. Save changes

Note: For this to work properly, Ticket Tool requires the Mention Everyone permission. Or the role must have the Allow anyone to @mention this role setting enabled

[austere forge]

hi there, see above

[jade topaz]

the claim button isn't poping up when i open the ticket, the dashboard has "show button" on. is the claim button a premium feature or am i doing something wrong?

[austere forge]

Hello, the claim button is a premium feature

[gilded verge]

Hey Staff, has anyone suggested marking the claiming as premium in buttons tab as well? at least that way no one would be confused 🤔

[austere forge]

Hi Miro !
indeed this could probably help a lot of people, I haven't seen any suggestions on this past these, you can do it if you want

[gilded verge]

Yay! Thank you for your help and fast response ❤️

[iron night]

Gave +1 Rep to @austere forge (current: #27 - 154)

[austere forge]

You're welcome

[dawn plume]

Is there a way to close multiple tickets at once
Me and my friend were testing something and now we are too lazy to close every single ticket one by one

[gilded verge]

/purge and one of you has to be the owner of server

[dawn plume]

Well that sucks
We both are not the owner 😐

[gilded verge]

then you can just copy-paste $close into every ticket, no other way

[dawn plume]

Okie

[empty citrus]

Uh the ticket bot is not working in my server, I tried the debug command but that didn't work as well

[gilded verge]

it can't work without permissions

[empty citrus]

Ops

Thanks

[spiral grove]

[junior oracle]

Is it possible to give a reason when closing the ticket?

[restive condor]

Hey there! You can include a reason when closing the tickets via command.

/close (reason) // $close (reason)

[junior oracle]

Does it not work automatically if you click close, you have to enter reason?

[restive condor]

No, unfortunately you can't currently include a closing reason when using the close button

[winter scaffold]

hey, i need help with setting up the ticket sytem where people can open tickets

[humble sequoia]

Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

Create a Panel

To create a panel we are going to need to head over to the Panel Configs Tab on the Dashboard.

Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and you are ready to get started with configuring your panel.
An example of a creating a panel is shown below.

Send the Panel to a Channel

Once the panel has been created, use the blue Send button and select the channel you want the panel to be sent to.

The Panel wasn't send

Use the </debug:ID> command to diagnose possible permission issues with the bot.

[austere forge]

hi there, see above

[winter scaffold]

thank you just did it ❤️

[iron night]

Gave +1 Rep to @austere forge (current: #27 - 155)

[jade topaz]

oh ok

[craggy frigate]

do animated emotes work or..?

[austere forge]

you can use the variable $id emoji to get the id of the emoji you want to put in the message

$id

[humble sequoia]

<a:GideonSpecial:553728624893624366>

[austere forge]

and paste this full text in your message

[jade topaz]

how to obtain a premium key?

[old swift]

how do you set up a ticket in my own sever?

[humble sequoia]

PayPal - [e-mail]
BitCoin - 3HhKKAdb9eEvCe2tvzB8bAa8nebHY6qcPA
LiteCoin - MEQX3knLAuotrKnvk3HDNBK5gdRn6PZhHy

Prepay/Direct Payment

To prepay send the payment using your desired method - Available options listed bellow.

⚠️ $18 per 3 months. ⚠️
$66 per year.

(If using the direct payment option, you need to be paying for at-least 3+ months.)

Regular Prices when paying within Discord:
$5.99/per month

Once your payment is sent let us know so we can confirm and get you your key.

- Purchases done with this method are non-refundable.

<:paypal:924596360840372234> Paypal ("Goods and Services" or "Family and Friends")

[e-mail]

<:bitcoin:924638849135689749> BTC - Bitcoin

3HhKKAdb9eEvCe2tvzB8bAa8nebHY6qcPA

<:Litecoin:972176945972383815> LTC - LiteCoin

MEQX3knLAuotrKnvk3HDNBK5gdRn6PZhHy

I sent the payment now what?

After you send the payment, please send a screenshot with proof of payment, our <@&615146349700186112> will verify your payment and will get you setup. For crypto payments, we are waiting for at least ONE verification.

All prices in USD - 3 months min for direct payment

After a successful payment

Provide us with your server ID, where you want your premium key to be redeemed. This has to do be done by us

[gilded verge]

@jade topaz, the key you can get when you want to buy premium via other methods than discord, so paypal for example (read above),
you can also get the key via points with UnbelievaBoat on #🤖│bot-spam - read the shop info here: #🤖│bot-spam message

[humble sequoia]

Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

Create a Panel

To create a panel we are going to need to head over to the Panel Configs Tab on the Dashboard.

Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and you are ready to get started with configuring your panel.
An example of a creating a panel is shown below.

Send the Panel to a Channel

Once the panel has been created, use the blue Send button and select the channel you want the panel to be sent to.

The Panel wasn't send

Use the </debug:ID> command to diagnose possible permission issues with the bot.

[gilded verge]

@old swift,

[old swift]

alr alr thx

[iron night]

Gave +1 Rep to @gilded verge (current: #8 - 521)

[jade topaz]

ty @gilded verge

[iron night]

Gave +1 Rep to @gilded verge (current: #8 - 522)

[leaden token]

for how long do the transcripts last?

[empty kiln]

It is not sending the whole message

Above is what the embed should say, but its cutting the message off short

[austere forge]

Hey there! Transcript links expire after a certain period of time.

Please use the ''Direct Link'' button again to generate a new link

[austere forge]

Hey there! A premium subscription is required to go beyond the 250 character limit

[empty kiln]

Ohhh

Thank you so much

[leaden token]

but there is no "Direct Link" button

[austere forge]

For older transcripts (that dont have the button), click the Download button (the downwards arrow) - it will download a HTM< file that you can open in a browser

[leaden token]

Ah okay, thank you very much!

[iron night]

Gave +1 Rep to @austere forge (current: #27 - 156)

[jade topaz]

how would i do like this so when someone claims the ticket it changes to this emoji and then puts their user??

[humble sequoia]

Claiming Options

Claiming allows you to change the ticket name, category and permissions. To use it you have to enable it first on your Dashboard > Panel Configs > Claiming

Note: This is a premium feature

[austere forge]

hey ! read embed above

[jade topaz]

question

i saw servers using it for free and stuff

i have to use two different dashboards just to use this thing??

[austere forge]

no, you use the main Dashboard to modify the ticket names when a staff claim the ticket

I don't understand why, you say that you have to use 2 dashbaord

[jade topaz]

how do i make it where the ticket changes the guy who claimed it

[austere forge]

read here

[jade topaz]

count??

[jade topaz]

ticket-{author.nickname}-{count}

[austere forge]

the {count} variable indicates the number of tickets

for example the ticket created is 254

[jade topaz]

whats the user variable

or is it in a doc?

for the guy who claims it

[austere forge]

you can use the variable {author.nickname}, it indicates the username of the person who claim the ticket

Here is the docs page, all the Ticket tool variables: https://docs.tickettool.xyz/dashboard/panel-configs/variables#author-variables

[jade topaz]

uhm so what would i do if i did the panels on ticketbot and not tickettool?

cause i just tried it and it didnt work

@austere forge ?

or do i have to use ticketbot?

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[austere forge]

😉

[jade topaz]

I open one and claim it and it stays the same

[austere forge]

read embed above.

[jade topaz]

whats the invite for other

[austere forge]

i don’t know

[jade topaz]

nvm i got it

[austere forge]

👍

[jade topaz]

would it be easier if i just switched my panels?

[austere forge]

no help if it's not related to the Discord Ticket tool bot 🙂

[jade topaz]

hey

if i want staff to unclaim it how can i get the custom name on that?

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[dawn lake]

Dashboard >> message >> edit unclaimed msg

[karmic kindle]

can someone pls help me

how can i make a logs channel for the tickets?

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[mossy stirrup]

it says i got 4 days left, but it removed premium ticket bot out my server

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[graceful frigate]

Hey, is there a way to allow users to send links only within the tickettool channels while blocking links in all other channels in the server?

[austere forge]

Hey !
It is possible to authorize links in the ticket channel that the Ticket tool bot creates, however you will have to call on another bot external to Ticket tool to block them on other channels other than tickets on your server.

Ticket tool is not a moderation bot and will not be able to block links other than ticket channels

Dashboard > Panel configs > Permissions > Ticket Owner Permissions - Edit opened > Embed Links

• Our server use https://wickbot.com/ to moderate channels, you can use it if you want

[hearty perch]

Olá, queria saber quando receberei meus tickets que comprei

[ripe hawk]

How to Setup

[dawn lake]

Use /setup

[ripe hawk]

Thanku @dawn lake

[digital rampart]

Hi everybody!
Maybe someone here can give a hand. If tickets are closed on one of my severs, they are not automatically moved to the archiv category. Also, moving them manually does not work. Anyone has an idea how to fix the issue?

[restive condor]

Hey there! Discord has a limit of 50 channels per category. Ticket Tool limits it to 45.

If you have reached such limit, ticket's won't be moved.
We recommend you setup overflow categories

[humble sequoia]

Overflow Categories

Discord only allows to stack up to 50 channels per category, meaning that if you have already 50 tickets in one category, the bot won't be able to place a ticket in that category, for such reason Ticket Tool counts with overflow categories, meaning that if your main category is filled, the bot will go ahead and place the ticket on the next one available, simply choose a second category in the category pickers:

[digital rampart]

Thank you very much! 🙂

[iron night]

Gave +1 Rep to @restive condor (current: #6 - 606)

[graceful frigate]

ah I see. Thank you!

[iron night]

Gave +1 Rep to @austere forge (current: #27 - 159)

[jade topaz]

Hello, how to choose some role who can create tickets ?

[restive condor]

Hey there! Dashboard > Panel Configs > Buttons > Create Ticket Button > Allowed/Disabled Roles

[lone leaf]

Hi there,

I'm hoping you can help me out with a TicketTool(Transcript) configuration issue. I've recently set up an option to automatically send saved tickets (transcripts) to a specific channel, but I can't seem to find the setting to modify it today. Could you please point me in the right direction?

I appreciate your assistance.

[restive condor]

Hey there!

Dashboard > Panel Configs > Transcripts

[lone leaf]

Ooo actually, thank you very much ❤️

[iron night]

Gave +1 Rep to @restive condor (current: #6 - 607)

[ember turtle]

Hello. Please tell me how to ping a certain role here. I've tried everything, but it didn't work out(

It should work out: {user} + ping roles

[humble sequoia]

How to automatically ping my support team on a ticket?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to ping your support on
4. Open the Ticket options menu
5. Click on Edit Ticket Message
6. In the Message Content use one of the role mention syntax (**{@Role Name}** / **{Role ID}**)
7. Save changes

Note: For this to work properly, Ticket Tool requires the Mention Everyone permission. Or the role must have the Allow anyone to @mention this role setting enabled

[austere forge]

Hi there, see above

[ember turtle]

thanks❤️

250 characters, so few...

[jade topaz]

@austere forge im talking abt this bot

[restive condor]

Hi, how can I help?

[restive condor]

Hey there! Automatic transcripts are a premium feature

You will have to manually click ''transcript'' or use the /transcript command to save transcripts

[iron night]

Gave +1 Rep to @restive condor (current: #5 - 609)

[fierce oriole]

Hello I need help once I setup my bot and send it to the channel my members can’t open a ticket how can I fix that??

[fierce oriole]

Yes

I did but it still says the same thing

[thorn kiln]

Hello, I was about to set up a ticket (drop down style) , I pressed sent the ticket into the channel and it showed me this.

[pseudo ravine]

Hey there. Could you send the server ID here

[thorn kiln]

1226501426516328578

[pseudo ravine]

Make sure that there's no spaces after the emoji

There should be no spaces after it

[thorn kiln]

Ohh.

Thanks.

[pseudo ravine]

You're welcome, glad I could help!

[restive condor]

Hey there! Any error message when they attempt to open a ticket?

[fierce oriole]

Yeah

[restive condor]

What does the message say

[restive condor]

Perfect, could I get your server name or ID?

[fierce oriole]

My server name is

𝘿.𝙊.𝙎 (𝙙𝙚𝙖𝙩𝙝 𝙤𝙣 𝙨𝙞𝙜𝙝𝙩) 🇬🇧 #100🎉

[restive condor]

You have the entire server blacklisted, please remove all these roles.
(Dashboard > Server Configs > Blacklist)

[fierce oriole]

Oh ok

It works now thank you ❤️ @restive condor

[spiral grove]

#🎉│giveaways

[kindred fjord]

Ello, do i have to have premium to be able to having a custom panel?

[restive condor]

Hey there! You can edit the panel message up to 250 characters for free

[kindred fjord]

Alr, where do i find that?

[restive condor]

Dashboard > Panel Configs > Messages > Edit Panel Message

[humble sequoia]

https://tickettool.xyz/manage-servers

[kindred fjord]

?

[restive condor]

Open up the embed editor

[kindred fjord]

Ahhhhhh

Thanks

Erm, can you have multiple panel buttons?

[restive condor]

Yep, you will need one different panel per button option. You can them combine them using the instructions below

[humble sequoia]

Multipanels

For more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Panel -> Attached Panels

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[jade topaz]

عاوز احل مشكله أن في بوت بيبعت رساله
$rename {name}
البوت ما يرضي

[restive condor]

$articket

[humble sequoia]

فريق الدعم الفني العربي

عميلنا العزيز ان كنت تبحث عن مساعدة يرجى فتح تكت خاص بفريق الدعم الفني العربي
اذهب الى#🎫│make-a-ticket
ثم قم بلضغط على الايموجي الاتي (🇯🇴)

[remote lava]

I got scammed from some guy, Is it possible that i could get my transcript of the ticket before he banned me? Because one server scammeralert! needs transcript to confirm the scam. Thank you

Please

[gilded verge]

Sadly we can't help you, so only you can try to find a way to get this transcript form their server...

[remote lava]

Okay. Thx

[kindred fjord]

How do i kick the ticket bot from my server?

[austere forge]

Hi there, right click kick Ticket tool

[kindred fjord]

Thanks 🫶

[snow token]

how to make bot ping admins when ticket is created

nvm i found it

lol

[vocal drift]

How do i make it so if you click a button it creates a ticket

[humble sequoia]

Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

Create a Panel

To create a panel we are going to need to head over to the Panel Configs Tab on the Dashboard.

Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and you are ready to get started with configuring your panel.
An example of a creating a panel is shown below.

Send the Panel to a Channel

Once the panel has been created, use the blue Send button and select the channel you want the panel to be sent to.

The Panel wasn't send

Use the </debug:ID> command to diagnose possible permission issues with the bot.

[little lion]

I'm willing to buy premium but I have 2 questions.

1. I want to automate : when a user opens a ticket and doesn't reply for hours, I want the ticket bot to automatically delete the ticket.
2. if we the CM replies to a ticket and the ticket creator doesn't reply back after a day : it gets automatically closed
3. send the transcript to the user's DM after we close a ticket

Are these automations possible?

[little lion]

How?

[snow token]

#🆘│community-support message

[pseudo ravine]

Hey there. All 3 of those questions are possible

[heady horizon]

I need help

[little lion]

In this case : what else would you recommend to help me handle the influx of tickets? ( 450k members group)

[pseudo ravine]

It’s all dependent on your server

[heady horizon]

I want to add ticket bot to my server but every time I press enter nothing happens

[humble sequoia]

Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

Create a Panel

To create a panel we are going to need to head over to the Panel Configs Tab on the Dashboard.

Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and you are ready to get started with configuring your panel.
An example of a creating a panel is shown below.

Send the Panel to a Channel

Once the panel has been created, use the blue Send button and select the channel you want the panel to be sent to.

The Panel wasn't send

Use the </debug:ID> command to diagnose possible permission issues with the bot.

[little lion]

Cool, do I need a premium for the above automations I mentioned?

And where can I explore all the possibilities with the ticket tool ( you guys use it like a pro)

[pseudo ravine]

Yes, they all require premium

You can use the dashboard to explore all it has to offer

[dusty eagle]

why i cant change panell name?

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[humble sequoia]

Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

Create a Panel

To create a panel we are going to need to head over to the Panel Configs Tab on the Dashboard.

Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and you are ready to get started with configuring your panel.
An example of a creating a panel is shown below.

Send the Panel to a Channel

Once the panel has been created, use the blue Send button and select the channel you want the panel to be sent to.

The Panel wasn't send

Use the </debug:ID> command to diagnose possible permission issues with the bot.

[south birch]

@jade topaz best admin sorry for ping :<

[vernal field]

Holaa , alguien me podria ayudar ? Es que cuando creo un ticket que ya habia cambiado su contenido . osea no le afecta , espero me haga entender

Osea el Contenido del tickrt cuando lo creas y ya estas en el , no cambio a pesar que ya lo cambie y lo envie , lo actualize pero nada

Sigue igualAlguien que me pueda ayudar

@restive condor Holaa disculpa por hacerte ping

No se si me puedas ayudar

[humble sequoia]

Equipo de Soporte Español

Querido usuario, si está buscando ayuda, por favor abra un ticket para contactar al Equipo de Soporte Español. Diríjase a #🎫│make-a-ticket y presione el botón :flag_es:.

[narrow portal]

guys, how do i make with a ticket tool in a website, that whenever the user creates a ticket, then it will show a diff channel name not "ticket-001"

[rare wraith]

Hi i have a question ! We want to do a /approve member which would remove role than add role but it need to be member specific. I can see here that there is Command argument with variable so i would assume i put user here but when i click on new i cant type in there

[agile parrot]

how do you guys cope with sorting many panels (in the panel config - dropdown menu)? - haven't seen any feature to sort em properly and therefore used appropriate naming schemes

[slender minnow]

You have not entered a command trigger.

The trigger will be your command which you will use.

[slender minnow]

What do you mean by sorting them?

[slender minnow]

You can change that from the ticket option. You can use appropriate variables. Do note that you need premium to use that feature.

[agile parrot]

Premium is being used

[slender minnow]

?

[agile parrot]

could you elaborate on the use of variables

i couldnt find any in the docs

though I mightve just missed them

[rare wraith]

this is still not able to write

[slender minnow]

#🤖│bot-spam message
these are some variables, the title is a hyperlink to the docs page

[slender minnow]

can I see how you are using it in your server?

[rare wraith]

not really because i would need to be able to create first X_x

[slender minnow]

The command will work, I would recommend adding your prefix before the approve to avoid random responses.

[rare wraith]

is it just to do costum reply ?

[slender minnow]

Yes it can only send custom responses in ticket/channels.

That wasn't for you 😄

[agile parrot]

whoops

mb then lol

[rare wraith]

then that not what im looking for at all

[agile parrot]

guess that ones for me

I'll have a look at it asap and let you know if theres anything else, thanks though 👍

[slender minnow]

well you replied to another message that wasn't for you lol

[agile parrot]

pfffff

[slender minnow]

this one was for you ^^^

[agile parrot]

where's my message then lol 😂

[slender minnow]

What exactly are you looking for?

[slender minnow]

Please see the message I sent earlier 🙂

[agile parrot]

that one?

[slender minnow]

yup

[agile parrot]

I meant the overview in the 'Panel Config' with the dropdown menu

[slender minnow]

This page?

[agile parrot]

I've got about 30 panels in there now and I've sorted them using name references up until now (e. g. Main_* ; Sub1_* ; Sub2_*)

[slender minnow]

well you can search for the panel if you know the name

[agile parrot]

yes, though Im referring to the dropdown above

[slender minnow]

You can search for the panels in there as well.

[agile parrot]

I know that much, yeah - though I'd like to be able to set new panels (e. g. just created panel 32) as the new panel nr. 3

[slender minnow]

I did not understand what you are looking for 😅

[agile parrot]

e. g. you're able to use /panel to create a new panel using the command in the chat

or much rather a dashboard, but ticketing panels are referenced using the index numbers

[slender minnow]

Well there's /setup to create a very basic panel from the server. But what do you mean by much rather a dashboard, but ticketing panels are referenced using the index numbers?

[stark brook]

I have a question so like if you’re switching servers right are you able to transfer ticket tool premium with that new server or do you have to re-buy it again?

[restive condor]

Hey there! If you're subscribed via Discord, then yes. You will have to cancel it and resubscribe, as Discord doesn't currently have a way to transfer subscriptions

[humble sequoia]

<:TicketToolOffline:1018980643092312155> Cancel your subscription

We're sorry to see you go!

To cancel your Ticket Tool Premium Subscription, just head over to your User Settings in Discord, then Subscriptions. Look for Premium Apps and click on Manage Subscriptions. There you can cancel your subscription at the end of your billing cycle.

User Settings > Subscriptions > Premium Apps > Manage Subscriptions > Cancel

[stark brook]

Ok thank you

[lament hull]

Hey,
ive got a strange situation im unsure how to change from happening again:
Someone opened a Ticket, we invited a second person to that Ticket. The Ticket was now auto closed due to the original opener not responding (automation setup).
Now the issue:
The Ticket IS closed, but the second invited Person is still able to write in the closed Ticket

Am I just missing the option in the configs to also remove invited Persons upon ticket closure?

[severe anchor]

Hey, got a question.

I want closed tickets to be moved to a different channel in the same category (so mods will be able to see old tickets). I could only find the option to move closed tickets to a different category but not to a channel

[restive condor]

Hey there! You can setup transcripts on the Dashboard > Panel Configs > Transcripts

[restive condor]

Hi there, could I get your server name or ID, please?

[brisk juniper]

Hey I have a Question

Is there a Way to send two difrent types of Close Request one for whenn the Ticket Owner Close and one when a Support member makes the command?

Thanks for Helping

[restive condor]

Hi there, no. That's currently not possible.

You could make a custom command to be ran alongside the close request for your support team, but other than that, no

[brisk juniper]

Ok Thanks for the fast response

[iron night]

Gave +1 Rep to @restive condor (current: #5 - 613)

[severe anchor]

And it's only for paid memberships I guess?

[restive condor]

Nope, transcripts are free

[lament hull]

Here: 793202167577968682

[restive condor]

Which panel is this for?

[lament hull]

Server ID, or what do you mean?

[restive condor]

Which panel did you use to open the previous ticket? (Where the user wasn't being removed)

[bold roost]

🇫🇷 Bonjour s'avez vous si on peut mettre des bouton de ticket en "Disable" ?
Afin de ne pas pouvoir cliquer dessu si on désire fermer un type de ticket par example

🇬🇧 Hello, do you know if we can set ticket buttons to “Disable”?
So as not to be able to click on it if you want to close a type of ticket for example

[restive condor]

Hey there! You are not able to disable the button as shown in the image, but you can disable the button so it returns with ''You don't have permission to use this''

[lament hull]

In 1) Support
The EN one

[bold roost]

thank

[restive condor]

Dashboard > Panel Configs > Permissions > Ticket Owner Permissions - Edit Closed > VIEW CHANNELS

[lament hull]

Ah I think I get it
As long as the Ticket is just closed but not deleted all options are still available to invited people/not removed ones?
So I would need to adjust the linked setting options so non-opener people wont be able to see, read, write?
There is no, remove all invited people except Team, option? xD

[restive condor]

Correct, all users added via /add automatically get the equivalent permissions to the ticket owner

So if the ticket owner can still see the ticket once closed, so will added users

[lament hull]

Ah okay, amazing!
Thank you!

thanks @restive condor

[iron night]

Gave +1 Rep to @restive condor (current: #5 - 614)

[ionic path]

Heya! Tried setting up a panel on a server I'm admin on. I added a support role to a specific panel, but when I open a ticket from that panel it seems like the people who have that role still can't see the ticket.

[slender minnow]

Did you set the permissions for the support team?

VIEW CHANNEL has to be ✅ at least for them to view the tickets

[ionic path]

For the category you mean or in the dashboard, permissions?

[slender minnow]

In dashboard

[ionic path]

Oh, no, I didn't do that. I'll try it now

[ionic path]

It works now, thank you so much!

[iron night]

Gave +1 Rep to @slender minnow (current: #12 - 390)

[hollow pawn]

I want to make one panel but I'm not able to use Big message why?

[restive condor]

Hey there! There's a character limit fo 250 with the free version

[hollow pawn]

Ohk

[hollow pawn]

Anything I can do? Cause it important to put all

[surreal notch]

Is there a way to blacklist a person from opening tickets?

[jovial island]

It is worth paying the site If you want to use it more. At lease try It a month and see the advantage you have. It is easy and more fun.

[restive condor]

The panel message is the only thing that stays even after premium expires (you won't be able to edit it tho)

You could redeem the free trial and post the message

[restive condor]

Hey there! Yes, Dashboard > Server Configs > Blacklist

[hollow pawn]

ok I'll do this

[surreal notch]

How to do drop-down options with tickets and the button options with tickets?

[humble sequoia]

Multipanels

For more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Panel -> Attached Panels

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

<:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706> Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on

First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

• Panel doesn't send? Make sure you have a valid emoji selected
• Option doesn't show up? Check if two options have the same panel in the DropDown Editor

$dropdown

[restive condor]

There you go ^^

[surreal notch]

Yummy tysm

Thanks @restive condor

[iron night]

Gave +1 Rep to @restive condor (current: #5 - 615)

[surreal notch]

Is ticket tool premium free?

[restive condor]

Nope, Ticket Tool premium isn't free

[humble sequoia]

<:premium:662032717906444329> Premium Perks

Faster Premium Bot
Automatic Transcripts
Full Customization
Direct Messages
Ticket Automation
Thread Style Ticketing
Premium Support
Scheduled Panel Availability
Integrations
Claiming
Advanced Ticket Statistics

You can purchase premium here:

https://tickettool.xyz/premium

Price

$6 - Monthly
$66 - Yearly (Open a billing ticket in #🎫│make-a-ticket to receive additional information on this matter)

[surreal notch]

I just added it to my server for free

[restive condor]

That's a 7 day trial

[surreal notch]

Uh can I redeem it on all servers?

[restive condor]

Yeah, all servers have one free trial

[surreal notch]

Or if I added it on mistake to a wrong server did it activate?

[hollow pawn]

@restive condor sir I want to create 2 drop down style options but its only 1 panel can be used at a time

[restive condor]

That's correct, you must have one panel per dropdown option

[inner egret]

i want a ticket be closed in x hours. how is this possible? do i need premium or not?

[hollow pawn]

then what should I do now

[restive condor]

If you active it, you can't stop it

[restive condor]

Use the green + button to add new panels

[hollow pawn]

ohk sir

[surreal notch]

Pls answer this ^

[restive condor]

Hi there! Yes, it's possible but it does require premium

[inner egret]

ok which option?

[restive condor]

Dashboard > Panel Configs > Automations

[inner egret]

and this?

@restive condor

oh

[restive condor]

Yep, that's the correct section but it requires premium

[inner egret]

ok thank you!

[smoky merlin]

sm1 down to help me? basically instead of "New panel (6) i want it to say "Click on the button according to the action you wanna do" and remove "Create ticket"

tried many times to fix it but cant

[gilded verge]

since you do not have premium, you can't change it but there is a way indeed, you just need to rename the panel from "New Panel (6)" into "Click on the button according to the action you wanna do" and update your panel but to remove the first button which is "Create ticket", go to Panel Configs -> Buttons -> Edit Create Ticket Button -> turn off Show this button

[hollow pawn]

Sir I made panel and I made a claim button choosed my own emoji hut bot isn't showing

[smoky merlin]

ohh ok thanks alott

[iron night]

Gave +1 Rep to @gilded verge (current: #8 - 523)

[gilded verge]

i believe you noticed that Claiming looks like this?

[hollow pawn]

Sorry i was wrong let me repair it

[gilded verge]

Please note:
- server has premium so you can use the premium feature
- server requires premium to use the premium feature
- you can use it without premium but there is limit

so i believe now you know why you can't use the claiming

[hollow pawn]

ohk

@gilded verge one more issue sir
I've made 2 Drop down style Options 1st ltc deals 2nd is inr deals now whoever opens ticket for ltc ticket tool changes the channel name and set it to crypto-{username} and now I want to do it same for inr deals also inr-{user} but when I'm creating ticket for inr its directly opening ticket without asking any question

[gilded verge]

I have trouble with understanding so it's better to wait for someone else or you can go to #🎫│make-a-ticket and there ask Staff directly ^^

[hollow pawn]

Okay

[hollow pawn]

I can't make panel

[gilded verge]

*ah and please avoid pinging every time you reply like you pinged above for every message

[hollow pawn]

Sorry.

[vivid grove]

You don't have permissions to use this.

help

[jade topaz]

hey

help

[humble sequoia]

@dusk hill, we would love to help you, but if you don't tell us what you need help with we can't help you :(

[restive condor]

Hey there! Is this when trying to open a ticket?

[jade topaz]

help : comment on fait pour rajouter des rôles qui ont le droit de voir tout les tickets / how do we add roles that have the right to see all tickets

[restive condor]

Dashboard > Panel Configs > General > Support Team Roles

[smoky merlin]

uh problem

idk how to rename

[jade topaz]

tysm

[jade topaz]

help : comment faire pour avoir une commande plus rapide pour supprimer un tickets ou le rename comme : +delete +rename ? /how to have a faster command to delete a ticket or rename it like: +delete +rename ?

[gilded verge]

oh? but there is button for it

[smoky merlin]

Ohh

sorry

am i blind or what

where is panel config

oh got it

mb

[gilded verge]

it's okay, i'm glad you found it ^-^

[rugged knot]

كيف أغير اللون الاخضر
How do I change the color green?

[jade topaz]

help : comment faire pour avoir une commande plus rapide pour supprimer un tickets ou le rename comme : +delete +rename ? /how to have a faster command to delete a ticket or rename it like: +delete +rename ?

[quick surge]

Help :

How to fix this

[lament prairie]

لازم بريميوم

[rugged knot]

وين أروح منشان اغيرها

[lament prairie]

Dashboard -> Messages -> Edit Panel Message

[austere forge]

hey, not possible only these commands do it

[austere forge]

hey, it's a premium feature

[novel patrol]

Help : hello I have a problem when a user create a ticket, this message appear that said you don't have permissions to use this.
مرحبا لدي مشكلة عندما يقوم المستخدم بأنشاء التذكرة ولكن تظهر له هذه الرسالة تقول له لا يوجد لديك الاذونات اللازمة

[regal marten]

Hello, I’ve set a new ticket up on the website how do I get it to send its message in my discord?

[austere forge]

__ «You don't have permissions to use this»__

Are your members seeing this message when they try to create a ticket?

You may have accidentally denied them permission to use the Create Ticket button.

Look in the following places in your server's dashboard:

👉 Server Configs -> Blacklist Roles
Any roles there will be unable to interact with the bot in any way, including creating tickets.

👉 Panel Configs -> Buttons -> Create Ticket -> Support team only
If this is enabled , only your staff will be able to use the button.

👉 Panel Configs -> Buttons -> Create Ticket -> Disabled Roles
Any roles there will be unable to use the button.

[austere forge]

hey, press the send button on Dashboard to send a panel to a channel on your server

[novel patrol]

Okay thanks. I'm not a member but I'm the owner of the Server but I have a alt account to test the server so the issue was on that account.
Thanks again for your help! 😊

[iron night]

Gave +1 Rep to @austere forge (current: #27 - 160)

[austere forge]

you're welcome

[livid palm]

ما سبب الرفض من الحضانة

[restive condor]

$articket

[humble sequoia]

فريق الدعم الفني العربي

عميلنا العزيز ان كنت تبحث عن مساعدة يرجى فتح تكت خاص بفريق الدعم الفني العربي
اذهب الى#🎫│make-a-ticket
ثم قم بلضغط على الايموجي الاتي (🇯🇴)

[livid palm]

ايدى السيرفر ايه هو لو سمحت

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[livid palm]

ايه ده

[humble sequoia]

@frigid spindle

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[frigid spindle]

hi i made ezeth deposit on linea network on april 9th. i can send you the tx link if you want.

but it doesn't show up in my assets and I can't make the withdrawal. I don't understand if there is a problem, can you help me?

[humble sequoia]

⚠️ Please read the messages previously sent by our team ⚠️

[jade topaz]

How do I

Let members access and open a ticket

[sleek bone]

Do you have the create ticket channel already? if yes you need to send the dashboard to that channel

[humble sequoia]

What permissions should I give to Ticket Tool?

When first invited to your server, Ticket Tool should have the permissions shown below in order to ensure an appropriate functioning:

When customizing permissions for the different ticket participants, you must make sure Ticket Tool has the permissions you want it to grant to others, you can learn more about this here.

Missing Permissions
This error is a direct outcome of the bot missing permissions as depicted above. When troubleshooting this error we suggest you go through these steps:

• Use the </debug:1029783024264564765> command to check if the bot is lacking core role or channel permissions.
• Compare the category/channel's overrides and contrast them with the bot's roles to identify any permission denial that is breaking the functioning
• If you can't still figure it out, let our <@&540295656720302081> know so they can guide you through

Additional Resources

• If you are a server administrator and would like to understand more how to set up your server's permissions, we suggest checking the Discord Support Knowledge Base
• If you are a bot developer and are interested in the internal permission hierarchy we suggest you this part of the Discord Developer Docs

Important Note

- Giving Administrator permissions is NOT required and we do NOT encourage you to do unless you are trying to troubleshoot your permissions setup.

[gilded verge]

@knotty blaze,

[violet grotto]

$deticket

[humble sequoia]

Deutsches Support-Team

Wenn du Hilfe vom Deutschen Support-Team erhalten möchtest gehe in #🎫│make-a-ticket und öffne durch einen Klick auf den :flag_de: Button ein Ticket.

[little lion]

Is it possible to add mee6 to all current and future tickets automatically? If yes, how?

[limber portal]

You could give mee6 your support team role

You can’t add it to all current ones however, short of manually changing perms for each channel

[lethal imp]

Getting this error all of a sudden, have tickettool premium

[little lion]

Does the ticket opener also see this message?

[little lion]

$ticket

[idle flint]

Looks like you are trying to use the gold bot, and I am going to assume your premium has expired on your server

[idle flint]

yes

[crude onyx]

Paid £65 to Nathan bramley 10th May for extra 12 month(presently expires 4th June 2024) but had no confirmation that extension will be implemented

[hollow pawn]

I have made a panel after opening ticket bot sends message (user) welcome @jr.moddleman will connect you shortly but when someone is opening ticket bot isn't pining staff why?? It maybe pining but no one is getting notification

[gilded verge]

extension? are you sure you paid for Ticket Tool Premium ? if not, then you're on the wrong server

[gilded verge]

could you show the "Message Content" with this ping? (Panel Configs->Ticket->Edit Ticket Message->there)

[gilded verge]

please confirm, are you sure that ticket tool bot has permission to ping all roles? because that's the only reason why bot can't ping these roles

[bold parcel]

I need help with a user and his multi-accounts who are using usurpation by copying my username and creating discussions and problems to try to get my game account banned!

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[bold parcel]

Can Anyone help me, I Request Help!

[humble sequoia]

Hello, we would love to help you, but if you don't tell us what you need help with we can't help you :(

[bold parcel]

It's about a problem with a user who is constantly conflicting with me

I have sended the problem in a ticket

[half verge]

Comment puis-je savoir quand le membre a ouvert le ticket ?
How do I see when the member has opened the ticket?
كيف ارى لما العضو فتح التكت

[grizzled drift]

Hey there,

a question, is there a function in Tickettool which forces the user to write a reason for opening the ticket before the ticket opens?

[humble sequoia]

Pop-up Forms

A Discord Form lets the user answer individual questions in a pop-up Form, which then displays the answers in the ticket message. This can save time if you already know what you want to ask the user.

Setup Forms

Forms can be enabled under Panel Settings > Form Options > Edit Forms Options. In the new pop-up window, you can now enable and edit your own Form.

Form Options

You can add up to 5 questions in the Discord form. This is a Discord limitation. Each question can have a placeholder in the input field, a minimum and maximum input, multi-line, and also the option to have the answer required.

Options

Question Title ➞ Your Question goes here
Question Placeholder ➞ The placeholder text in the input field
Required ➞ If enabled, the user has to answer this question, to submit the form
Multi-Line Input ➞Allows the user to input multiple lines
Minimum and Maximum Input ➞ Set a minimum and maximum input value for the user

Displaying the Answer

To display the answers from the user, you need to enable Auto display form results on the ticket message as an additional embed

If you don't want a second embed, go into your Panel Configs > Ticket Options > Edit Ticket Message. You use the variable {create.form.x} and replace x with the number of your question. For example, the response to Question 5 can be displayed with {create.form.5}.

[restive condor]

Hey there! Yes, see above ^^

Let me know if you have any questions🙏

[restive condor]

Hey there! See below

[humble sequoia]

How to automatically ping my support team on a ticket?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to ping your support on
4. Open the Ticket options menu
5. Click on Edit Ticket Message
6. In the Message Content use one of the role mention syntax (**{@Role Name}** / **{Role ID}**)
7. Save changes

Note: For this to work properly, Ticket Tool requires the Mention Everyone permission. Or the role must have the Allow anyone to @mention this role setting enabled

[chilly sandal]

How do I do this? When I add a link my picture doesn’t show up ;-;

[humble sequoia]

Thank you

Thank you for continuing to support Ticket Tool @chilly sandal.

Found 7 servers in total and 1 with premium and permission

[restive condor]

Hey there! Please make sure your image link it's not too long.

We recommend you upload the image someplace like imgur

[chilly sandal]

Ok 👍

[chilly sandal]

Is there a way to make certain tickets go to a specific category? I’m using the dropdown menu

[rugged knot]

كيف اسويها

How do I do it?

[runic plinth]

how can i do this

[cedar niche]

"Rename ticket by admin and modo". Hello, I need help. I don't know how to change the fact that my admins and mods can rename tickets opened by players. However, they are very present on the moderation of tickets. Help

[ember turtle]

Hello. Can you tell me if I can do the same? If so, how?

[slender minnow]

That looks like a DM transcript. It is a premium feature. You can find it in the transcript option of your panel config.

[ember turtle]

Thank you. I have one more question. When the creator of the ticket closes it and it remains visible to him, is it possible to make sure that he does not write there and does not look at what will be written there next?

[iron night]

Gave +1 Rep to @slender minnow (current: #12 - 391)

[restive condor]

Hey there! Dashboard > Command Configs > RENAME > Allowed/Disabled roles

[restive condor]

Hey there! See below

[humble sequoia]

النماذج المنبثقة

تتيح نماذج الدسكورد للمستخدم الإجابة على الأسئلة الفردية في النموذج المنبثق، والذي يعرض بعد ذلك الإجابات في رسالة التذكرة. يمكن أن يوفر هذا الوقت إذا كنت تعرف بالضبط ماذا تريد أن تطلبه من المستخدم.

إعداد النماذج

يمكنك تفعيل النماذج ضمن Panel Configs > Form Option > Edit Forms Option. في النافذه التي ظهرت، يمكنك الآن تفعيل وتعديل النموذج الخاص بك.

خيارات النموذج

يمكنك إضافة 5 أسئلة كحد أقصى في النماذج، وهو حد من قبل الدسكورد. ولكل سؤال يمكن أن يملك وصف يظهر في خانة الإجابة، حد أقصى وحد أدنى لعدد الحروف، متعدد الأسطر، وأيضًا الخيار لجعل السؤال مطلوب.

الخيارات

Question Title ➞ سؤالك هنا
Question Placeholder ➞ الوصف الذي سيظهر على خانة الإجابة
Required ➞ في حالة التفعيل، سيتوجّب على المستخدم الإجابة على هذا السؤال لإرسال النموذج
Multi-Line Input ➞ للسماح للمستخدم بإدخال نص متعدد الأسطر
Minimum and Maximum Input ➞ تعيين حد أدنى وحد أقصى للنص المُدخل بواسطة المستخدم

عرض الجواب

لعرض الإجابات من المستخدم، تحتاج إلى تفعيل
Auto display form results on the ticket message as an additional embed

إذا كنت لا تريد Embed آخر في رسالة التذكرة، فإنتقل إلى Panel Configs > Ticket Options > Edit Ticket Message. هناك ستستخدم المتغيّر (variable) {create.form.x} وإستبدل x برقم سؤالك. على سبيل المثال، يمكن عرض إجابة سؤال 1 بإستخدام المتغير {create.form.1}. إذا لم تستخدم هذا المتغير، فستفقد إجابة المستخدم على النموذج.

[runic plinth]

that aint english

[humble sequoia]

Pop-up Forms

A Discord Form lets the user answer individual questions in a pop-up Form, which then displays the answers in the ticket message. This can save time if you already know what you want to ask the user.

Setup Forms

Forms can be enabled under Panel Settings > Form Options > Edit Forms Options. In the new pop-up window, you can now enable and edit your own Form.

Form Options

You can add up to 5 questions in the Discord form. This is a Discord limitation. Each question can have a placeholder in the input field, a minimum and maximum input, multi-line, and also the option to have the answer required.

Options

Question Title ➞ Your Question goes here
Question Placeholder ➞ The placeholder text in the input field
Required ➞ If enabled, the user has to answer this question, to submit the form
Multi-Line Input ➞Allows the user to input multiple lines
Minimum and Maximum Input ➞ Set a minimum and maximum input value for the user

Displaying the Answer

To display the answers from the user, you need to enable Auto display form results on the ticket message as an additional embed

If you don't want a second embed, go into your Panel Configs > Ticket Options > Edit Ticket Message. You use the variable {create.form.x} and replace x with the number of your question. For example, the response to Question 5 can be displayed with {create.form.5}.

[restive condor]

That's the English one

[runic plinth]

thank you

[restive condor]

That's for forms though

To setup the bot see here

[stark rune]

1. Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

2. Create a Panel

To create a panel we are going to need to head over to the panel configs on the dashboard.
Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and your ready to get started with configuring your panel.
An example of a creating a panel is shown below.

3. Send the Panel to a Channel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard.
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq.
An example of a sending a panel is shown below.

Having a Problem Sending the Panel?
Do $debug in a channel with Ticket Tool and make sure it has all the necessary Discord permissions.

[sweet snow]

can someone help me? i just purchased $5.99 but i dont receive the code in my email

[restive condor]

Hey there! If you subscribe via Discord you don't need a code.

Just go ahead and use the SYNC button on the Dashboard to refresh it

[sweet snow]

Oh, thank you so much ❤️

[humble sequoia]

Thank you

Thank you for purchasing Ticket Tool Premium @sweet snow. You have now been given the <@&535595160189403136> role!

Found 7 servers in total and 1 with premium and permission

[quaint badge]

I'd like to know if I can access the website dashboard in CSV format, with the panel name and ticket number. Also, I'd like to know if it's possible to retain all this ticket information within Excel.

[half verge]

I didn't understand anything

[restive condor]

$articket

[humble sequoia]

فريق الدعم الفني العربي

عميلنا العزيز ان كنت تبحث عن مساعدة يرجى فتح تكت خاص بفريق الدعم الفني العربي
اذهب الى#🎫│make-a-ticket
ثم قم بلضغط على الايموجي الاتي (🇯🇴)

[half verge]

I opened a ticket but no one responded

[restive condor]

It's only been 2 hours, please note everyone here is a volunteer and it can take on average up to 8h for Arabic support

[half verge]

What is the benefit of this role that I possess?

Come to private

[austere forge]

Hey there. Unfortunately that’s not possible

[half verge]

@restive condor

[half verge]

..

[restive condor]

Please do not ping, DM or friend request staff

[restive condor]

It's just a role that shows you're premium

Gives you access to a few premium channels

[half verge]

I want you to modify for me all the things related to the Bot Ticket Tool on my server

[restive condor]

We're unable to join your server and setup the bot for you

[half verge]

what is the solution now?

I don't know How to use the bot

[restive condor]

Unfortunately I don't speak Arabic, so if you'd like Arabic support, please wait until an Arabic support team member is available

[half verge]

Thank you

Sorry for the trouble

[quaint badge]

I'd like to know if it's possible to create a command for the bot to turn each ticket into a CSV file within Discord.

[austere forge]

Ticket tool does not allow this

it's not possible

[ember turtle]

When the creator of the ticket closes it and it remains visible to him, is it possible to make sure that he does not write there and does not look at what will be written there next?

[austere forge]

Sure, go to Dashboard > Panel configs > Permissions > Ticket Owner Permissions - Edit closed > View channel and send messages

[prisma dagger]

Hello I have been banned for no reason it say tos

I haven’t even done anything

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[ocean raven]

Tryna Sync the bot but it doesnt change the panel on the server

Bot down?

[restive condor]

Hey there! Make sure you're using the "UPDATE" button to update the message

[restive condor]

Make sure you're including the correct message link

[ocean raven]

channel id? or im kinda confused what its askin for

[restive condor]

No, the message link

Right click on the message (or hover over > Click on three dots) and copy the message link

[ocean raven]

apperciate it

[tiny nacelle]

hey all, do you get charged for inactive premium bots?

[thin plinth]

Can someone tell me if there is a command to display your panel without going through the site?

[restive condor]

Hey there! Yes, $panel (number) eg. $panel 1

[restive condor]

Hey there! Yes, if you don't cancel the subscription you will still be billed

[thin plinth]

Love you

[rugged knot]

How can I do it

@restive condor

[humble sequoia]

Pop-up Forms

A Discord Form lets the user answer individual questions in a pop-up Form, which then displays the answers in the ticket message. This can save time if you already know what you want to ask the user.

Setup Forms

Forms can be enabled under Panel Settings > Form Options > Edit Forms Options. In the new pop-up window, you can now enable and edit your own Form.

Form Options

You can add up to 5 questions in the Discord form. This is a Discord limitation. Each question can have a placeholder in the input field, a minimum and maximum input, multi-line, and also the option to have the answer required.

Options

Question Title ➞ Your Question goes here
Question Placeholder ➞ The placeholder text in the input field
Required ➞ If enabled, the user has to answer this question, to submit the form
Multi-Line Input ➞Allows the user to input multiple lines
Minimum and Maximum Input ➞ Set a minimum and maximum input value for the user

Displaying the Answer

To display the answers from the user, you need to enable Auto display form results on the ticket message as an additional embed

If you don't want a second embed, go into your Panel Configs > Ticket Options > Edit Ticket Message. You use the variable {create.form.x} and replace x with the number of your question. For example, the response to Question 5 can be displayed with {create.form.5}.

[restive condor]

There you go ^^

Let me know if you'd like the instructions in Arabic

[ember turtle]

What does it mean?

(If enabled)

[restive condor]

It allows users to read the messages previously sent in chat

[ember turtle]

How's that?

How to understand earlier?

[restive condor]

If you didn't have that permission in this channel, you wouldn't be able to read any message prior to yours

[ember turtle]

thanks❤️

[tiny nacelle]

how do you do that? I only need the premium for one month for 4 servers once a year

but have trouble cancelling

[restive condor]

Are you subscribed via Discord?

[tiny nacelle]

yes

[humble sequoia]

<:TicketToolOffline:1018980643092312155> Cancel your subscription

We're sorry to see you go!

To cancel your Ticket Tool Premium Subscription, just head over to your User Settings in Discord, then Subscriptions. Look for Premium Apps and click on Manage Subscriptions. There you can cancel your subscription at the end of your billing cycle.

User Settings > Subscriptions > Premium Apps > Manage Subscriptions > Cancel

[tiny nacelle]

ok thanks

@restive condor Thank you!

[iron night]

Gave +1 Rep to @restive condor (current: #5 - 617)

[tiny nacelle]

I will need it again in july. So I simply enable the premium again and then can switch the gold bot on for all my servers?

[restive condor]

Correct, you'll need one subscription per server though

[tiny nacelle]

I see, so it will show up as 4 on my discord user

[restive condor]

Correct

[tiny nacelle]

perfect, thank you again @restive condor 🙂

[iron night]

Gave +1 Rep to @restive condor (current: #5 - 618)

[ember turtle]

What the hell is this?

Everything is saved

[ionic path]

Hi there! The free version has a limit of 250 characters. If you would want more space to the automated messages, you can consider buying premium or trying the 7-day free trial.

[ember turtle]

This is understandable. But everything is written on my website.

Everything is fine on my website. And everything is saved.

If there was a restriction, it would not be written

And I'm writing

[ionic path]

That's correct, the bot has cut off any characters passing the limit in the message when it was sent.

[ember turtle]

hmm

[ember turtle]

and then how to understand it? He lets me write, but he doesn't write

🤷‍♂️

[ionic path]

I'm afraid you can only understand it by sending the message.

[ember turtle]

#🎫│make-a-ticket

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[ocean raven]

why did the bot stop moving the messages into the category i put it to, it now just puts the new tickets on the top of the channels

[shut bolt]

Have you checked if the bot has provided an error on ticket creation? It usually will give you the reason on the ephemeral message

[ocean raven]

welp we got to many tickets i guess, now with the automation i can autodelete them if the person who opens the ticket doesnt reply right?

[jade topaz]

Hallo,

Ich berichte noch einmal über folgendes Problem:

Ich fliege andauernd raus mittlerweile bereits gleich nach der Anmeldung.

Des weiteren habe ich mehr lags als zuvor und zwar in der Form das spielen unmöglich macht.

Folgendes habe ich selbst unternommen:

-Das Spiel neu installiert
-Alle möglichen Einstellungen auf Ihre. App ausprobiert
-Mein Netzwerk Anbieter kontaktiert und mit einem Techniker zusammen alle Einstellungen überprüft, APN Protokolle geändert und ausprobiert.
Eine öffentliche DNS Adresse eingerichtet und den dafür nötigen zusatz Dienst (VPN) für 10,95,- € zum Schutz dazu gebucht und ausprobiert
-Mehrmals Kontakt mit Ihnen aufgenommen und nach Lösungsmöglichkeiten gebeten.

Fazit ist derzeit Ihr System⁶ funktioniert nicht oder ist nicht kompatibel mit meinem Gerät.

Daher. Bitte ich Sie noch einmal einen Lösungsvorschlag zu unterbreiten mit dem ich was anfangen kann.

Mit freundlichen Gruß

M. Korucu

[humble sequoia]

@jade topaz

⚠️ Du bist hier falsch

Wir bieten hier ausschließlich Support für den Ticket Tool Discord Bot an und können dir leider nicht mit irgendetwas anderem weiterhelfen.

- Bitte melde dich bei einem, für dein Problem geeigneten, Support Team.

Wenn du keine weiteren Fragen hast, die das Ticket Tool betreffen, schließe bitte dieses Ticket.

[bold parcel]

Can Anyone help me with a conflicting user, he is spreading false rumors and I can't defend myself and he won't stop slandering me.?!

I have proofs!

I need Support attention!

[wild hemlock]

@solid stream I think I found an endpoint, that shouldn't be accessible to users

[solid stream]

Feel free to open a ticket and ping me with it.

[wild hemlock]

Where do I do this? Demo?

[solid stream]

#🎫│make-a-ticket

[atomic solstice]

normal english ticket

[bold parcel]

Nobody can help me with a conflicting user who dont stop slandering and bothering me?! Please Help!

I would greatly appreciate some help please.

[austere forge]

Hey there, unfortunately we won't be able to help you, we are only support for the Discord Ticket tool bot

[bold parcel]

Hello, I wrote to Ticket Support today, can that help me with my request for help?

II sent proof with screenshots

[austere forge]

you will have to wait for him to respond to you

[bold parcel]

They can send me reponse for my petition?

[humble sequoia]

⚠️ Está en el lugar equivocado

Brindamos soporte para el bot de Discord Ticket Tool y no le podemos ayudar con el problema que presenta.

-  No sabemos a que equipo de soporte debería contactar para solucionar este problema, y desafortunadamente no podremos ayudarle acertadamente.

Si no tiene alguna duda relacionada a nuestro bot, Ticket Tool, por favor cierre este ticket.

[shut bolt]

@bold parcel

[bold parcel]

So where can I ask for help?

[bold parcel]

Ahh, imposible, Ok sorry for bothering!

[crimson creek]

How do i make it so tickettool pings me when someone creates a ticket?

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[plucky heron]

I need help

How can I add myself to tickettool access

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[viral wasp]

Where can i invite Ticket Tool Premium when i got it

[humble sequoia]

Inviting and Enabling Premium Bot

The first thing you will need to do is invite the premium bot, an invite can be found here

Once the bot is in your server we will head to the dashboard and manage your server. When you are managing your server, you want to head into "Server Configs" then click the drop down menu under "Select the bot you would like to use on this server" then click "Ticket Tool#6207" and then save.

[austere forge]

hello, see above

[viral wasp]

i just found it

[clear matrix]

Hi guys!

Hello, I just purchased Ticket Tool Premium. However, I don't know how to install it. Is there anyone who can help me in Turkish?

[humble sequoia]

Inviting and Enabling Premium Bot

The first thing you will need to do is invite the premium bot, an invite can be found here

Once the bot is in your server we will head to the dashboard and manage your server. When you are managing your server, you want to head into "Server Configs" then click the drop down menu under "Select the bot you would like to use on this server" then click "Ticket Tool#6207" and then save.

[austere forge]

hello ! sorry, im not Turkish, but see above^^

[clear matrix]

I looked up. But I can't say I understand. I invited the bot to my server, but I could not make the necessary configuration. Can you help me how to make it active and useful?

[lime cape]

Hey my tickets are not moving from created to closed after I close them

@austere forge

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[austere forge]

Sure, go to Dashboard > Server config and select Ticket tool gold

like :

https://i.imgur.com/ErwSd8w.png

[balmy zodiac]

hey, can anyone help me, I would like to buy a neko-code, and I don't know where, no one answers me, so I don't know what's going on here

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[keen nacelle]

hi @restive condor do you mind accepting my friend request? have a couple of things i wanna ask, please and thank you

[iron night]

Gave +1 Rep to @restive condor (current: #5 - 621)

[limber portal]

Hey, friend requesting or dming staff here is against server rules and staff won’t provide help in dms.

If you need assistance, I am more than happy to help you here, or if you want it to be private, I can create a ticket for you so we can discuss seperately.

[keen nacelle]

creating a ticket will do, please and thank you 🙂

[iron night]

Gave +1 Rep to @limber portal (current: #10 - 437)

[limber portal]

Will make one now for you

[keen nacelle]

thank you so much 🙂

[abstract bison]

I need to make single people impossible to tag in tickets, how do I do it?

[frigid spindle]

hi i made ezeth deposit on linea network on april 9th. i can send you the tx link if you want. but it doesn't show up in my assets and I can't make the withdrawal. I don't understand if there is a problem, can you help me?

[limber portal]

How can we help?

[cursive moon]

Is it possible to like request another language for support?

[limber portal]

Which language do you require?

[cursive moon]

Not that I require but maybe it would be helpful to add that language.

[limber portal]

Which language would you suggest?

Different language teams are based off of overall interest, support requests received in that language etc.

[cursive moon]

Can you create a private ticket I don't feel good saying it here

[limber portal]

Sure

[quartz herald]

how to change tickets limit for one user ?

[echo yacht]

Go to your Dashboard > Panel Configs and then Limits

You will see something like this ⬇️

[quartz herald]

thanks

[oblique isle]

Hi server builders

I have a question.

I have MEE6 Premium, and currently use their ticketing system. Would you say TicketTool (Free) IS better?

Please advise with your exp, thanks in advance.

[clear matrix]

Hello guys! When I become a Ticket Tools Pro member, can I change the bot's profile picture on my own server?

[lament prairie]

Hello, no you can't

[frigid spindle]

hi i made ezeth deposit on linea network on april 9th. i can send you the tx link if you want. but it doesn't show up in my assets and I can't make the withdrawal. I don't understand if there is a problem, can you help me?

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[craggy pendant]

how do i fix this when i want to send the ticket

[restive condor]

Hey there! You seem to have an invalid emoji somewhere.

Could I get your server name or ID, so I can take a look?

[craggy pendant]

/med

@restive condor

[restive condor]

Perfect, and which panel are you trying to post?

[craggy pendant]

this it has drop downs and stuff

[craggy pendant]

how do i fix it tho i want to send the ticket msg thing

[restive condor]

Your custom emojis in the dropdown are invalid.

Please use the correct format <:name:ID> - You are missing the first colon

[craggy pendant]

wait what emoji do i have to fix?

[restive condor]

Exchange, Help/Support & Middleman

[craggy pendant]

how is it invalid tho

[restive condor]

Interesting, I'll look into that and forward to developers if necessary but the correct format requires an additional colon

<:name:ID>

$id

[humble sequoia]

<:smil:936485535403356221>

[restive condor]

Example ^^

[craggy pendant]

so like this?

[restive condor]

That's correct

[craggy pendant]

so now it will send?

[restive condor]

It should, yes. Give it a try

[craggy pendant]

....

[restive condor]

Can you go to a private channel and use the panel command followed by 1-8 individually, to see which panel is causing the error 🙏

eg. $panel 1, then $panel 2... etc

[craggy pendant]

whats the cmd

[restive condor]

It's $panel

[restive condor]

Followed by 1 then 2 then 3 all the way to 8, since you have 8 panels

[craggy pendant]

so $panel 1 2 3 4 5 6 7 8

or do $panel 1

[restive condor]

Then $panel 2, then $panel 3, individually. Yes

[craggy pendant]

alr alr

[restive condor]

2,3,4,6 work fine. Correct?

[craggy pendant]

yes

i need to delete some panels because i dont use them all

i just need panel 1 fixed

[restive condor]

Panel 5 > Buttons > Create Ticket Button - You are missing a colon there too for the custom emoji

Since you're using dropdowns, you can simply disable the button/emoji

For panel 1, 7, 8 Disable the Create Ticket Button too

[craggy pendant]

how?

[craggy pendant]

i mean it makes it look nice or is there no fix?

[restive condor]

Button Emoji

[restive condor]

You don't have a create ticket button since you're using dropdowns

This won't affect your current setup, but will stop the error

[craggy pendant]

how do i turn that off then

[restive condor]

^^

[craggy pendant]

ik i cant find that

[restive condor]

Go into the BUTTONS section

and then into the Create Ticket Button

[craggy pendant]

now it will work hopefully?

[restive condor]

Make sure to save the changes yes

[craggy pendant]

yea i did let me try

[restive condor]

& Apply it to panels 1,5,7 and 8

[craggy pendant]

only got 1-6 now

deleted the ones i didnt need

still wont send my panel 1

maybe its the emoji let me try to delete them

now its 1 error when i deleted the 2 emoji

[restive condor]

Are the selected emojis still in the server?

[craggy pendant]

not all of them but there is only 1 error and it has no emoji rn

should i delete all the emoji?

[restive condor]

The exchange one is good, the middleman one doesn't seem to be in the server

[craggy pendant]

alr ill delete middlenman

THERE WE GO!

now ill just fix the emoji and make new ones?

[restive condor]

Correct, or you can use emojis from the emoji picker

[craggy pendant]

thanks so much for your time Dan

Do you have cashapp or anything that i could tip u on

[restive condor]

Nope, we don't accept tips. You can leave a #📈│reviews though

[craggy pendant]

ah man wish i could tip u :/

thanks a lot tho dan^ ill leave a review

[restive condor]

No problem

[cursive roost]

Does anyone know if there is anyways to have the ticket create button in one category but then created ticket apear in another? Thanks!

[restive condor]

Hey there! Yes, Dashboard > Panel Configs > Category

[cursive roost]

Wow thanks for the quick response! Is there anyway to add a non admin of my server to my dashboard so they can make changes?

[restive condor]

Of course, Dashboard > Server Configs > Dashboard Roles