🆘│community-support

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[ember crow]

hey, is there a way to get access to a closed/deleted ticket

[slender minnow]

You should be able to view closed tickets if you are the server owner/admin (considering it is not deleted). For deleted tickets, you'll need the transcript of that ticket, otherwise, there is no way to see it.

[ember crow]

okay, how do i potentially get the transcript if the ticket is closed/deleted

[slender minnow]

Its saved in the specified channel in panel configs.

[ember crow]

okay, thank you

[shrewd viper]

does Ticket Tool have the option for multiple forms for different tickets or is it just one per ticket?

[shrewd viper]

?

[uncut ivy]

Hi

[glass violet]

My server does not show up on the website and I don't know why.

[eager elm]

I am not getting anything I am a VIP member in good standing my email is [e-mail]

[analog path]

Hello, there are still three days left for me to release my pledge on the Jup voting website, but I don't understand English. After the release of my pledge on the Google Translate website, the timer has restarted. What should I do

[ivory slate]

Where do I get into the log?

[tacit field]

Where can I contact to solve the problem?

[sudden dirge]

#🆘│community-support I send wrong wallet address please how can I resend it 😭

[humble sequoia]

Don't see your server in the dashboard?

Try using the Sync Servers button on your top center of the Dashboard page
You will possibly need to relog. Look below to see the steps on how to relog.

If this doesn't work

You should relog from the dashboard, you can do this by clicking here to log out immediately, and then log back in

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using the </permissionlevel:1029797400174399542> command on your Discord Server

If the bot's response is:

- @User is permission level: 0 (User)

You don't have any of the 3 levels required to access the server's dashboard

[austere forge]

hi there, see above ^

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[austere forge]

hi there, see above 🙂

[austere forge]

hi, can you elaborate on your request?

[austere forge]

Hi there, here or #🎫│make-a-ticket 🙂

[limpid skiff]

hi how to get support by someone

[flat pagoda]

Create a ticket #🎫│make-a-ticket cket

[limpid skiff]

and how many time will the ticket get seen

[flat pagoda]

They Gina tell you that the ticket had be claimed by the supporters username

[limpid skiff]

ok i will

[winged mulch]

i want to sell stuff but i dont know how to get a good advertisment

[flat pagoda]

You can Dm on a creator that knows to make adds

If you need anything just Dm me all my DM’s is on 24/7

[jade topaz]

how do I fix this?

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[shrewd viper]

does Ticket Tool have the option for multiple forms for different tickets or is it just one per ticket?

[pseudo ravine]

Hey there. There's only 1 form for each panel

[shrewd viper]

Alright, how do I make it for each panel? the forms page makes it seme like it’s one for everything

[pseudo ravine]

Have you switched between your panels?

[shrewd viper]

It changes when I switch?

[pseudo ravine]

Each panel has its own settings

[shrewd viper]

Alright, thank you :]

[pseudo ravine]

You're welcome, gald I could help!

[shrewd viper]

:]

[sacred island]

help me

[sly dew]

hey! i wanna make a ticket that gives you a certain role but i’m actually so confused on this whole ticket thing and how to make one

(please @ me if you are going to respond)

[modern fiber]

How do I find my details

[fossil ice]

Is my ticket created or not

y is there error showing??!?

[steel basalt]

It is, however, the ticket will not be found under the category you set because the category has already hit its limit for channels.

You have to remove some of the channels from the category you set, or add an overflow category from Panel Configs > Category

[fossil ice]

Dat's means PPL can't see my ticket

[fossil ice]

Okay

[steel basalt]

No, it just means the ticket is at the top of your server’s channel list.

[fossil ice]

Owner of the server can see my ticket

[steel basalt]

Yes, they should be able to.

[fossil ice]

Okayy thankeww

[steel basalt]

Mhm!

[restive condor]

Hey there! What exactly do you mean?

[modern fiber]

Can’t remember my login details

[restive condor]

Hey there! Automatic roles on creation, claiming or closing are a premium feature

[restive condor]

For what exactly?

[modern fiber]

For my stream nation

[restive condor]

Hey there! Please add the gold bot below, that should allow you to botswitch

[humble sequoia]

Inviting and Enabling Premium Bot

The first thing you will need to do is invite the premium bot, an invite can be found here

Once the bot is in your server we will head to the dashboard and manage your server. When you are managing your server, you want to head into "Server Configs" then click the drop down menu under "Select the bot you would like to use on this server" then click "Ticket Tool#6207" and then save.

[restive condor]

You're in the wrong server unfortunately

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[sly dew]

oh ok

[glass violet]

The commands don’t work even but when I tried it on my own server it worked and I was mod on this other server I was trying to put ticket on

[vagrant shell]

help please

[shrewd viper]

Is ticket tool premium only for one server, and if not how do I make it for multiple? I have it for one

[restive condor]

Hey there! Premium subscriptions are per server

[humble sequoia]

Thank you

Thank you for purchasing Ticket Tool Premium @shrewd viper. You have now been given the <@&535595160189403136> role!

Found 20 servers in total and 1 with premium and permission

[shrewd viper]

Oooh I see

[restive condor]

Hey there! Is this on a server your staff in?

[visual shell]

Question regarding the bots capablities.

I am looking for a ticket system that will do the followingg as per image:

this was custom coded, but we dont have the dev anymore so need a new system

[restive condor]

Hey there! So if I'm understanding this correctly...
Commands don't work and you're unable to access the Dashboard?

[glass violet]

Yea

[restive condor]

Hey there! Yes, that's possible with TicketTool

To setup multiple buttons (ticket options)

[humble sequoia]

Multipanels

For more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Panel -> Attached Panels

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[restive condor]

For the forms:

[humble sequoia]

Pop-up Forms

A Discord Form lets the user answer individual questions in a pop-up Form, which then displays the answers in the ticket message. This can save time if you already know what you want to ask the user.

Setup Forms

Forms can be enabled under Panel Settings > Form Options > Edit Forms Options. In the new pop-up window, you can now enable and edit your own Form.

Form Options

You can add up to 5 questions in the Discord form. This is a Discord limitation. Each question can have a placeholder in the input field, a minimum and maximum input, multi-line, and also the option to have the answer required.

Options

Question Title ➞ Your Question goes here
Question Placeholder ➞ The placeholder text in the input field
Required ➞ If enabled, the user has to answer this question, to submit the form
Multi-Line Input ➞Allows the user to input multiple lines
Minimum and Maximum Input ➞ Set a minimum and maximum input value for the user

Displaying the Answer

To display the answers from the user, you need to enable Auto display form results on the ticket message as an additional embed

If you don't want a second embed, go into your Panel Configs > Ticket Options > Edit Ticket Message. You use the variable {create.form.x} and replace x with the number of your question. For example, the response to Question 5 can be displayed with {create.form.5}.

[restive condor]

Let me know if you have any questions 🙏

[restive condor]

Perfect, could you run the /permissionlevel command on the server please?

[visual shell]

okay thankyou gonna check it out,

[restive condor]

Most likely the bot is missing several permissions.
May you run /debug so we know which?

[restive condor]

TicketTool is missing VIEW CHANNEL permission for that channel

[glass violet]

Okay I’ll fix that

I have all this permission

I fixed it

I still need help though cause the dashboard does not show up but the commands work

[restive condor]

Perfect, now run /permissionlevel

[glass violet]

it says permission level: 0

[restive condor]

That's the same permission normal users have.

To access the Dashboard you will either need Administrator permissions (Level 4) or a Dashboard role (Level 2)

[glass violet]

Okay my owner is offline for the next week though

[restive condor]

Anyone who has dashboard acess can give you a Dashboard role

If only the owner does, then unfortunately there's nothing you can do but wait

[glass violet]

Yeah I just can't but I'll work on my own server ngl

[vagrant shell]

My server

[restive condor]

You can increase the limit from your Dashboard > Panel Configs > Limits

[vagrant shell]

No, I don't need to increase the number of ticket creations. Someone who created a ticket left the server without closing the ticket. After he left, we cleared all the tickets, then the child who created the ticket re-entered the server and now cannot create a new ticket.

[restive condor]

Ah, I understand.

Well if you deleted the channel instead of using ticket tool to closse/delete the ticket then it'll still show as an active ticket.

You will either need to increase the limit for that person or duplicate your panel and re-send it

[vagrant shell]

Is it possible to copy a panel?

[restive condor]

That's right. Just use the ''Clone'' button

[vagrant shell]

yes I saw it, thank you for your help

[iron night]

Gave +1 Rep to @restive condor (current: #8 - 444)

[vagrant shell]

How do I answer the survey?

@restive condor

[restive condor]

Which survey?

[vagrant shell]

.

This message does not want me to evaluate you.

[restive condor]

Ah, you can leave a review here: #📈│reviews

[vagrant shell]

Doesn't this message ask me to evaluate you?

[restive condor]

Nope, that's an automatic reputation system. Gives +1 point every time someone says thank you or +rep @user (most ping both)

[vagrant shell]

🥹

[restive condor]

😅, I guess you'll have to wait (just make sure to ping if you do so)

[vagrant shell]

Well let me wait then 😄

[oblique grove]

Hey hey! Does anyone know how to expand the amount of tickets a single user can create? The online FAQ seems to be out dated. Thanks!

[thin rose]

Hello, is the ticket bot down for others aswell?

[oblique grove]

Working fine for me

[thin rose]

Ive been trying to run a command and get “this application did not respond”.

[jade topaz]

me too man

[thin rose]

its down it definitely is.

[oblique grove]

uh

All of my tickets are working across several servers

[jade topaz]

i just wanna have a good server, but if i start with the ticket will be good

[jade topaz]

cuz it dosent even work idk why

How man?

[jade topaz]

it dosent apear e that

[oblique grove]

I pressed the button 👀

[jade topaz]

in my server it dosent apear the button

[oblique grove]

Not sure. Could be a server specific thing. Best of luck

[thin rose]

This is what happened

[jade topaz]

i press /open

[jade topaz]

cuz it dosent apear tjis

[oblique grove]

I use the website panel to create the tickets.

[jade topaz]

i did it to

[thin rose]

The commands aren’t working for me at all.

[jade topaz]

i configureted inmy way and it still dosent appear this button

[oblique grove]

Not sure about the commands. I only use the given button presses and online setup panel

[thin rose]

where

[jade topaz]

where

[thin rose]

is the setup panel

[oblique grove]

https://tickettool.xyz/

[oblique grove]

I do need help with this tho 👀

[thin rose]

I thinks it’s premium only.

You can only make 10 tickets per minute

[oblique grove]

That's not the issue

[thin rose]

So i think its a premium feature.

[humble sequoia]

━━ skrttjakester's inquiry has been moved to a ticket ━━

[cyan coral]

When I close ticket, it's going to category for closed tickets, but they are deleting after some seconds. Maybe I should change something on site

[fallow ingot]

Turn on two step ticket in Dashboard > Panel Configs > General

[restive condor]

Hey there! Yes, Dashboard > Panel Configs > Limits

[oblique grove]

You da best. Thank you!

[iron night]

Gave +1 Rep to @restive condor (current: #8 - 445)

[ocean spruce]

how do i change embed color

[still dirge]

when i go on https://tickettool.xyz/ it dont show the server

[buoyant karma]

how do u opem ticket for someone

like they didnt opem ticket but i did, and it says” @randomuser welcome!”

[sick rapids]

how can i get the ID of an created panel??

[covert swallow]

Hit the sync servers button at the top

[covert swallow]

That would be through command style tickets, it sounds like the staff team of the server didnt set the ticket to ping the opening user correctly

[covert swallow]

Its the number to the lefthand side of the panel name

[buoyant karma]

like staff open tickets for a member to chat.

If you know what I mean.

[covert swallow]

I do

You do it through command style tickets

[buoyant karma]

Command style ticket?

[covert swallow]

$new [UUID] {reason}

{ are optional

[buoyant karma]

Okay what does UUID mean?

[humble sequoia]

How do I get the ID of Roles/Channels/Emojis?

Ticket Tool has a useful command that helps you get the ID of various things like channels, roles, emojis, and your server.

Just use the command </id:1029797400174399546> <#channel/@role/:emoji:>. Now copy everything, including the brackets <...>, to your dashboard (or wherever you want it)
If you want the server ID, just use the command without any option.

Examples:

Server ID: $id ➝ 509192800865353738
Roles: $id @Role ➝ <@&722196398635745312>
Channel: $id #channel ➝ #🤖│bot-spam
User: $id @user ➝ @copper owl
Emoji: $id ➝ ![ttonline](https://cdn.discordapp.com/emojis/818757771310792704.webp?size=128 "ttonline")

[covert swallow]

Its a persons User ID

[covert swallow]

https://docs.tickettool.xyz/dashboard/panel-configs/command-style-tickets

You can also achieve this throufg the /new command

[buoyant karma]

Thank you!

[iron night]

Gave +1 Rep to @covert swallow (current: #18 - 288)

[covert swallow]

You will need to make sure that a channel is being "watched" for the new command, which is explained here

[covert swallow]

Panel configs | edit panel message

[buoyant karma]

What does bypass all channel and watch them

mean

[balmy badge]

How do I allow someone who opened a ticket to view the messages inside the channel? It shows you can view it but there's actually messages there they can't see, even though it doesn't say can't see message history. Can someone help?

[idle flint]

Ensure that their role on Discord has the "View Message History" permission. Also on the Dashboard > Panel Configs > Permissions > Ticket Owner - ensure "View Message History" is ✅

[loud hemlock]

How do i make it where only a certin role can view that ticket?

[humble sequoia]

How can I grant my team access to tickets?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to grant access to
4. Open the General options menu
5. Select your Support Team Roles
6. Save changes

[idle flint]

see above ^^

[idle flint]

quick little tip - the little blue ? that are on the dashboard are clickable - this will take you to the docs page for that specific setting.

[loud hemlock]

Hello! I have it on the role i want it to be on but when I am on discord viewing the server as a diffrent role i can still see the ticket!

[buoyant karma]

ok ty

[iron night]

Gave +1 Rep to @idle flint (current: #22 - 251)

[open wasp]

When I do " :insertemojitexthere: " it doesn't show up when I submit it.

[brisk wyvern]

why tickets open on top of channel ?

[brisk wyvern]

@pale pilot ?

gotcha

[humble sequoia]

How do I set what category tickets are created in?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to grant access to
4. Open the Category options menu
5. Select the categories of your preference
6. Save changes

[idle flint]

Have you set a category ^^

[brisk wyvern]

yea

some tickets open normaly as always

[brisk wyvern]

but some on top

[open wasp]

@timber kernel

Sorry!

[idle flint]

2 things:

• If you have multiple panels, have you set a category for each of them?
• your category can only have 50 channels in it (including tickets)

[humble sequoia]

Overflow Categories

Discord only allows to stack up to 50 channels per category, meaning that if you have already 50 tickets in one category, the bot won't be able to place a ticket in that category, for such reason Ticket Tool counts with overflow categories, meaning that if your main category is filled, the bot will go ahead and place the ticket on the next one available, simply choose a second category in the category pickers:

[idle flint]

for the second point, this will help ^^

[open wasp]

Windy

[idle flint]

is this for Ticket Tool?

[open wasp]

Can you help me with mine?

[idle flint]

The dashboard doesnt look like ours

[open wasp]

Yes.

[idle flint]

what is the server ID?

[open wasp]

hold on

wrong ticket bot

sorry, good catch tho I didn't even notice.

[idle flint]

I know my dashboards 😛

[open wasp]

https://tenor.com/view/mihlali-period-periodt-gif-26368334

[brisk wyvern]

only 1 pannel

[brisk wyvern]

50 channels

hmm

well if in category will more then 50 channel then 51st ticket will opened on top ?

[idle flint]

correct, unless you have set overflow categories (ie. multiple categories set in the dashboard for the panel) - then your tickets will open under the first category set. If that category has 50 channels, the ticket will open under the next category (etc.)

[idle flint]

overflow categories information here

[brisk wyvern]

gotcha

thanks 🙏

[shadow sparrow]

hi

can i upgrade to ticket tool premium in discord mobile app?

[limber portal]

Hi, you cannot in the app, but you still can from a mobile device by logging onto discord browser

[shadow sparrow]

can use play store pay?

[barren thicket]

Hi! Who knows how to create ticket now? Something changed into menu

[languid siren]

I need that too

[pulsar tiger]

i cant close tickets
because of this: Warning: Unable to close ticket, missing permissions ManageRoles

[silver nacelle]

I claim my firsts tokens on Faucet, but dont works to sent to my wallet NODE, someone could help me

[scenic elbow]

Hi how do i open a ticket ?

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[restive condor]

^^

[restive condor]

#🎫│make-a-ticket

[humble sequoia]

━━ Handler's inquiry has been moved to a ticket ━━

[restive condor]

Hey there! See this guide on how to setup tickets
cc: @languid siren

[stark rune]

1. Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

2. Create a Panel

To create a panel we are going to need to head over to the panel configs on the dashboard.
Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and your ready to get started with configuring your panel.
An example of a creating a panel is shown below.

3. Send the Panel to a Channel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard.
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq.
An example of a sending a panel is shown below.

Having a Problem Sending the Panel?
Do $debug in a channel with Ticket Tool and make sure it has all the necessary Discord permissions.

[glossy cape]

how i change the site linguage? ( i want to change for portuguese )

[austere forge]

Hi there,
I use Chrome, and there is an option to translate the pages of the site into the language you want, you should try, with OPERA I don't know how to do it 🙂

[glossy cape]

alr, thanks

[iron night]

Gave +1 Rep to @austere forge (current: #35 - 92)

[austere forge]

You're welcome dude

[jade topaz]

when i set the bot it dont show in channel

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[graceful scroll]

is there a possibility to do a dropdown thing?

[humble sequoia]

<:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706> Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on

First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

• Panel doesn't send? Make sure you have a valid emoji selected
• Option doesn't show up? Check if two options have the same panel in the DropDown Editor

$dropdown

[timber kernel]

Here your go ^

[graceful scroll]

ty!

[timber kernel]

[dawn lake]

Hey like someone not send message in ticket the bot automatically delete ticket how?

[pastel atlas]

Hi is it possible for me to view my old personal ticket transcript history, the thing files that the bot sends you after every ticket? I’ve tried downloading the html files that are linked but it just shows me this

[ivory anvil]

is there any way to change the text in this message from the bot?

[restive condor]

Hey there! Yes, Dashboard > Panel Configs > Messages > Edit Ticket Message

[restive condor]

Hey there! This seems to be an issue with your device.

Please use another device or try downloading a HTML viewer app

[restive condor]

Hey there! You can use the Automations feature for that. Dashboard > Panel Configs > Automations

Let me know if you have any questions🙏

[jade topaz]

how can i invite premium bot ?

[humble sequoia]

Inviting and Enabling Premium Bot

The first thing you will need to do is invite the premium bot, an invite can be found here

Once the bot is in your server we will head to the dashboard and manage your server. When you are managing your server, you want to head into "Server Configs" then click the drop down menu under "Select the bot you would like to use on this server" then click "Ticket Tool#6207" and then save.

[restive condor]

There you go ^^

[ivory anvil]

can a bot send an additional message with a hint of what needs to be done after creating a ticket?

[ivory anvil]

Unfortunately, there is a character limit and I don't have enough

[jade topaz]

thanks @restive condor

[iron night]

Gave +1 Rep to @restive condor (current: #8 - 446)

[wintry zodiac]

Where does one create a support ticket?

[ivory anvil]

Thanks @restive condor

[iron night]

Gave +1 Rep to @restive condor (current: #8 - 447)

[restive condor]

Hey there! You can edit the ticket message to include that.

Alternatively you could create a custom command and have a user or an external bot trigger it

[restive condor]

(#🎫│make-a-ticket)

[jade topaz]

all my Panels are Deleted

[restive condor]

From inviting the premium bot?

[jade topaz]

:/

[jade topaz]

yes

[restive condor]

That's not possible. Could I get your server ID please?

[jade topaz]

ofc sec

1216195930508890153

I accidentally set the rights for the panel to "Everyone" and someone deleted everything

[restive condor]

This user seems to be the one who made those changes

?i 411460659050446848

[prime bridge]

Who is dreirad?

General Informations:

Username: dreirad
ID: 411460659050446848
Creation: <t:1518170266:R>
Discord Badges:

ModSystemᵇᵒᵗ Informations:

Suspicious?
Persistence:
Muted:
Quarantined:
Banned?

dreirad is not in this server!

[jade topaz]

right

I know support already told me

i banned him

[restive condor]

First thing you need to do is go to your Dashboard > Server Configs and remove the everyone role as a Dashboard role

[jade topaz]

I've just done it

Setting up this ticket panel was so much work :/

[jovial timber]

Hi

Why can't he send the panel even though he has the permissions?

[restive condor]

Hey there! Could I get your server name or ID?

[restive condor]

I'll ask if there's anything we can do.
Please wait a few minutes

[jade topaz]

of course thanks

[jovial timber]

1196922041778061342

[restive condor]

You have text for all your buttons in the button emoji field. You can only have an emoji there.

Text goes on the field below

[jade topaz]

Don Please ping me if you answer

[jovial timber]

حبيبي حتى انا احبك

[jovial timber]

I don't understand if you can log in to my server and do it

[restive condor]

I can't.

Just head to your Dashboard > Panel Configs > Buttons

And go into each button one by one, moving the text to the field below as you can only have an emoji there

[robust sandal]

لا أستطيع.

ما عليك سوى التوجه إلى "لوحة التحكم" > "تكوينات اللوحة" > "الأزرار"

وانتقل إلى كل زر واحدا تلو الآخر ، وانقل النص إلى الحقل أدناه حيث يمكنك فقط الحصول على رمز تعبيري هناك

English (en) → Arabic (ar)

[jade topaz]

bro chill

Don they say "Baby, i love you too"

[warm stone]

My sky glass is disappear from my Firestick apps. Please can you solve this for me?

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[warm stone]

Are u the fire stik team or not ????

[restive condor]

We are not

[warm stone]

Ok Dan thanks i am trying to get tickets but very complicated ☹️☹️

[restive condor]

@jade topaz We can revert your setup to one you had, before that user got access to your Dashboard

Do you still want it?

[jade topaz]

yeah do it please

I've already started redoing everything, but then thank you

[restive condor]

Perfect, just don't make any changes at this moment

Just to confirm, you may lose what you have done right now. Is that ok?

[jade topaz]

Okay

[jade topaz]

ofc

[solid stream]

I restored the deleted panels

The other changes you've made will still be untouched

[restive condor]

^

[jade topaz]

done ?

[restive condor]

These are the changes made

[jade topaz]

but I can't see them yet

[restive condor]

Use the ''Sync'' button on your Dashboard

[jade topaz]

Can you delete the things I've recently added, I no longer have an overview

[restive condor]

Go into the desired panel and you can then use the ''delete'' button

[jade topaz]

thanks dan and joshiah

[jade topaz]

but half is missing

oh, not everything is fine, thank you

[solid stream]

Half are missing?

[jade topaz]

no

How do I add custom roles?

If I do it like this:
<:name:id>

Do I get an error code?

[solid stream]

$id <@&642118166243311646>

[humble sequoia]

<@&642118166243311646>

<@&642118166243311646>

[solid stream]

This is the role format

[jade topaz]

no emoji

oh i had an idea

[solid stream]

Custom emoji is

$id

[humble sequoia]

<a:ablobsunglasses:635255773483630592>

:ablobsunglasses:

[mystic topaz]

Hi guys

I have a problem

System Failure: Invalid Form Body
components[0].components[0].emoji.name[BUTTON_COMPONENT_INVALID_EMOJI]: Invalid emoji

what is it?

[humble sequoia]

Invalid Form Body: Invalid emoji

This error indicates you have selected an invalid emoji, i.e. an emoji the bot isn't capable of using, in a button field

Which Emoji?

This depends upon which action the error is appearing, the most common cases are the Create Ticket button or one of your Dropdown emojis. You can visit your Button's List to find all available buttons and find the conflicting one by yourself.

Why doesn't the bot accept it as valid?

• You selected an emoji that doesn't exist anymore, i.e. that has been deleted
• You wrote text there, instead of an emoji (or in addition to an emoji)
• You entered a code for a custom emoji from a server that the bot is not a member of
• You entered a custom emoji code incorrectly
• You're on iPhone and entered an emoji using the phone's emoji pad (use the emoji selector in the website instead)

[shut bolt]

Review the information above please

[mystic topaz]

and how will I know which emoji this is slipping on?

[shut bolt]

Where are you seeing the error?

[mystic topaz]

I open the ticket and amblock does not even display the information

[shut bolt]

If you saw the error when pressing the create ticket button, and have enabled claiming, it is the claim button

[elder stag]

Hey there! One of my support team role cannot use the /add commands and such, is there a fix to this?

[shut bolt]

If you see the error when pressing the create ticket button but have claiming disabled, it is the close button

[shut bolt]

Head to your Server's Settings > Integrations > Ticket Tool and adjust the perms accordingly

[shut bolt]

Yeap, that is caused by the error you referenced

[shut bolt]

Please read my messages.

[elder stag]

Works, thank you

[iron night]

Gave +1 Rep to @shut bolt (current: #1 - 1292)

[shut bolt]

[ivory crown]

Hello, I can't get any further
With the module add roles at open btw close.
Everything is set, unfortunately the bot doesn't do this or add/remove the roles.
what did I set wrong?

[shut bolt]

Are you sure that:

• The bot's highest role is above the roles you selected there
• The bot has the manage roles permission

[mystic topaz]

i still don't know what's wrong with that button

[austere forge]

Hi there, read information

[austere forge]

here

[mystic topaz]

it's fine and I selected the icon from there and still the same problem

🍊 this is us

[austere forge]

could I get your server ID please?

[mystic topaz]

no matter which one I select the same problem

762306385870323712

[shut bolt]

:emoji_350:

[shut bolt]

https://tickettool.xyz/dashboard/762306385870323712/configs#pc-menu/pc-buttons/pc-button_close

:emoji_350:

ah true discord renders out

You need to make sure that the custom emoji you selected for the Close button is either a custom emoji in your server, or ticket tool is in the server the emoji belongs too

If the emoji was deleted, that can also cause the error

[mystic topaz]

I check it, okay thank you

[shut bolt]

Sure let me know how it goes

[mystic topaz]

Thank you very much

I was a bit annoyed that it didn't work, even though it's not the first time I've used the stick.

[shut bolt]

Did it work now?

[mystic topaz]

yes-yes 😁

[shut bolt]

[mystic topaz]

[mystic topaz]

I have 1 more question, is it possible to claim with the premium stick the existing tickets managed by the regular ticket tool?

[shut bolt]

Sorry didn't understand completely, do you want to use the premium bot to handle tickets created by the regular bot?

[mystic topaz]

igen

[shut bolt]

Sorry?

[mystic topaz]

yes

sorry

[shut bolt]

As long as you have enabled the premium bot, you can use it to manage the white bot tickets, the only thing is that you will need to close the tickets using commands instead of the buttons

[mystic topaz]

oooo thank you very much then it will be

[shut bolt]

[mystic topaz]

[fierce lantern]

is it possible to make custom command get triggered by a bot message?

[steel basalt]

Yes! Server configs > scroll down > bot

Be sure to put the bot’s ID into the box!

[deep sinew]

Kann mir einer helfen mein Server einzurichten

[light flicker]

Can you tell me how to turn the auto delete off for my panels. That way if I need to edit a reason for close I can

[crystal crown]

@deep sinew@deep sinew

[light flicker]

Stop sending me friend requests. Idk u.

[restive condor]

Hey there! Please enable TWO STEP TICKET -> Dashboard > Panel Configs > General

[humble sequoia]

━━ Vin-shane's inquiry has been moved to a ticket ━━

[shadow walrus]

Support will be with you shortly.
To close this ticket react with 🔒

TicketTool.xyz - Ticketing without clutter it says this but i want to chagne

how do i fix that to what i want it to say

[restive condor]

Hey there! Dashboard > Panel Configs > Messages > Edit Panel Message

[shadow walrus]

how do i get to dashboard?

[humble sequoia]

https://tickettool.xyz/manage-servers

[light flicker]

I did that but it doesn't show the reason that the ticket was closed at the bottom of the transcripts.

Oops

[restive condor]

Please edit your transcript message (Dashboard > Panel Configs > Messages > Edit Transcript Message) and include the {close.reason} variable

[light flicker]

Do I put it in the message content box. Because I don't have a transcript message typed there

And Im doing on mobile which I'm not familiar with

[restive condor]

There's already a default message, just add a new field to that and put "Close reason" as the title and the variable below

[brave iris]

Hey when I try to edit the panel message it doesn't let me click on the 'Message Content' to type?

[restive condor]

You can only edit the embed message up to 250 characters.

Everything else requires a premium subscription

[brave iris]

Yeah how do I edit the embed message?

[restive condor]

Just below that open the embed editor

[brave iris]

Oh yeah thanks sorry

[light flicker]

Ok got it ty also is there a way I can set it to where you can't close ticket unless you have a reason

[iron night]

Gave +1 Rep to @restive condor (current: #8 - 452)

[restive condor]

That's not possible at the moment unfortunately

[light flicker]

So I guess I need to turn the auto delete off then because I have it set to auto delete when closed

Just gotta remember how ty again

Thanks @restive condor

[iron night]

Gave +1 Rep to @restive condor (current: #8 - 453)

[brittle atlas]

Can somone help me

[wise river]

Sure, what is your problem?

[brittle atlas]

How do I make where they can pick what support they need

[wise river]

Do you mean the dropdown menu? and if not, can you show me an example of what exactly you need?

[brittle atlas]

Yea drop down menu

[wise river]

Open the dashboard tickettool.xyz and click on "manage" on the server you want to edit, and then click, and from the left panel click on "Panel Configs" select your panel you want to edit and click on "DropDown Style" you can enable it and customize it from there

Make sure to enable it from the button above, and add some items

After you edit it you must resend ticket embed using the button

[agile nova]

How to add custom emojis

[humble sequoia]

How do I get the ID of Roles/Channels/Emojis?

Ticket Tool has a useful command that helps you get the ID of various things like channels, roles, emojis, and your server.

Just use the command </id:1029797400174399546> <#channel/@role/:emoji:>. Now copy everything, including the brackets <...>, to your dashboard (or wherever you want it)
If you want the server ID, just use the command without any option.

Examples:

Server ID: $id ➝ 509192800865353738
Roles: $id @Role ➝ <@&722196398635745312>
Channel: $id #channel ➝ #🤖│bot-spam
User: $id @user ➝ @copper owl
Emoji: $id ➝ ![ttonline](https://cdn.discordapp.com/emojis/818757771310792704.webp?size=128 "ttonline")

[wise river]

@agile nova ^

[agile nova]

Ty @wise river

[iron night]

Gave +1 Rep to @wise river (current: #305 - 1)

[agile nova]

How do I set up its category

[humble sequoia]

How do I set what category tickets are created in?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to grant access to
4. Open the Category options menu
5. Select the categories of your preference
6. Save changes

[limber portal]

^^

[agile nova]

I want it to go into different thing

[limber portal]

please follow the guide above

[north bloom]

There is only 1 panel selection in Downdrop. If you select a panel called Tickets in one, there is no panel called Tickets in the second one.

[jade topaz]

how do i make my tickettool

have like a dropdown menu

[austere forge]

Hi there, Completely normal, the panel "ticket" is used for your first category of ticket opening

it is preferable to create several panels to select them from the drop-down menu

[humble sequoia]

<:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706> Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on

First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

• Panel doesn't send? Make sure you have a valid emoji selected
• Option doesn't show up? Check if two options have the same panel in the DropDown Editor

$dropdown

[austere forge]

Hi sir, see above

[young valley]

keeps giving me this error. how do i fix it

[covert swallow]

Check the permissions the bot has in that channel

[young valley]

has all perms

[covert swallow]

It probably cant send messages or files

[covert swallow]

Go in that channel and send $debug

[young valley]

Works now, appreciate it 💪

[jade topaz]

How can I set who can open a ticket (Ping me)

[winged gust]

I cant able to access ticket tool dashboard although I have administrator

@austere forge

[grim socket]

what is this

@covert swallow

[winged gust]

Help ↑↑

[atomic solstice]

Did you try to log out and log back in to the dashboard?

[light flicker]

Can you please remind me how to turn auto delete off and get the buttons back. I turned them back on but it's not showing in my panel in server. I have automation for all panels set to close the ticket and not delete.

[light flicker]

update, i found it thanks though

[mental willow]

Why are all the messages cutting off when I try to put in more than a certain amount either in panel messages or custom commands? (Free one)

[restive condor]

Hey there! There's a character limit of 250 for the free version

[mental willow]

Ah alright

[winged gust]

Nope

[atomic solstice]

then try that, if you do that and it doesn't work then press on sync servers again and even if that doesn't work the type $level in the server that you are trying to manage on the dashboard and send the screenshot of the bot response here

[winged gust]

Ok lemme try one time

[fast oasis]

morning all

is there a way to ping a role when someone opens a ticket

[shut bolt]

Hey there yes it is please check the message below

[humble sequoia]

How to automatically ping my support team on a ticket?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to ping your support on
4. Open the Ticket options menu
5. Click on Edit Ticket Message
6. In the Message Content use one of the role mention syntax (**{@Role Name}** / **{Role ID}**)
7. Save changes

Note: For this to work properly, Ticket Tool requires the Mention Everyone permission. Or the role must have the Allow anyone to @mention this role setting enabled

[fast oasis]

ty

[shut bolt]

[fast oasis]

SHOULD IT look like this @shut bolt

{user} Welcome {@Role Trial Mod} {@Role Discord Mod}

[shut bolt]

It that's the exact name the roles have yeap

[fast oasis]

sick ty

[shut bolt]

No problem

[fast oasis]

some reason its not showing a ping

i tried role id also

Welcome {Role 1002993529519353951} {Role 1142991329400463442}

but nothing

do i need the astrericks also

[restive condor]

Hi there, if you're using the role ID, you don't need anything else. Just {ID} -> {000000000}

[fast oasis]

thank you 🙂

[rare elk]

Hello, How do I go about requesting webhook alpha enabled for a discord server I manage?

[restive condor]

Hey there! Go ahead and #🎫│make-a-ticket

Please note this feature requires premium

[ivory anvil]

is it possible to automatically send tickets that are closed to a separate category?

[restive condor]

Hey there! Yes, Dashboard > Panel Configs > Category > Closed Tickets Category

[slow light]

is there some sort of Lifetime membership?

[restive condor]

Hey there! We currently do not offer lifetime subscriptions.

We offer discounts on yearly purchases for PayPal and Crypto.
Larger discounts may apply if you're buying premium in bulk

You can always subscribe monthly via Discord for $5,99

[humble sequoia]

<:premium:662032717906444329> Premium Perks

Faster Premium Bot
Automatic Transcripts
Full Customization
Direct Messages
Ticket Automation
Thread Style Ticketing
Premium Support
Scheduled Panel Availability
Integrations
Claiming
Advanced Ticket Statistics

You can purchase premium here:

https://tickettool.xyz/premium

Price

$6 - Monthly
$66 - Yearly (Open a billing ticket in #🎫│make-a-ticket to receive additional information on this matter)

[slow light]

thank you so much!

[iron night]

Gave +1 Rep to @restive condor (current: #8 - 454)

[slow light]

so i just got the premium today and was wondering if i'm able to retroactively move our closed tickets to a category? or is that not possible?

[humble sequoia]

Thank you

Thank you for purchasing Ticket Tool Premium @slow light. You have now been given the <@&535595160189403136> role!

Found 6 servers in total and 1 with premium and permission

[restive condor]

Hey there! Yes, Dashboard > Panel Configs > Category > Closed Tickets Category

[slow light]

does this apply to any tickets i just closed before buying the premium?

cause it hasn't moved

[restive condor]

If they are already closed, you will need to manually move them or re-open them and close them

[slow light]

oh! thank you!

[iron night]

Gave +1 Rep to @restive condor (current: #8 - 455)

[jade topaz]

can someone explain how i can remove one of these buttons?

[toxic flame]

Yes

Server -> Panel Configs -> Select Menu

[jade topaz]

I think i might be blind but where does it say select menu?

[toxic flame]

[pseudo ravine]

Dropdown Style

[toxic flame]

Sorry

Its Dropdown Style

[jade topaz]

Oh yes I see it now thank you

[iron night]

Gave +1 Rep to @pseudo ravine (current: #9 - 422)

[pseudo ravine]

[jade topaz]

Alright thank you for the help

[pseudo ravine]

You’re welcome, glad I could help!

[toxic flame]

[jade topaz]

should i thank kingly as well

[pseudo ravine]

+rep @toxic flame

[iron night]

Gave +1 Rep to @toxic flame (current: #305 - 1)

[toxic flame]

Thanks for being nice :)

[iron night]

Gave +1 Rep to @harsh quartz (current: #305 - 1)

[stray trail]

are you allowed to use this bot for a cheating server?

[pseudo ravine]

I wouldn’t recommend it

[jade topaz]

I am back again with another question on the bot dropdown style, basically im trying to have multiple mesages like in the screenshot before that I sent but make it so they go to seperate categories and have different messages in them. Is this possible in the bot or not?

[restive condor]

Hey there! Yes. A dropdown is just a combination of panels, actual setup must be done in each panel individually.

To edit the categories, go into the desired panel > CATEGORY

To edit the ticket mesaage for each, go into the desired panel > MESSAGES > EDIT TICKET MESSAGE

[slow light]

how does one add the name in the ticketing info? i.e ticket0000-ricehuntress?

[humble sequoia]

Ticket names

The ticket name is the default channel name of all tickets. To edit it, go to your Dashboard > Panel Configs > Ticket. There you can edit the channel name of opened and closed tickets. You can also use variables in there.

Note: This is a premium feature

[winged gust]

This is coming although I have the top Role of the server with administrator perms

[austere forge]

Hi there, the owner of your server, must add your role in the roles with access to the dashboard

[humble sequoia]

Dashboard Roles

Any role you put there will have full access to the ticket tool dashboard. The server owner and users with admin permissions already have access to the dashboard.
Be careful of which roles to put here

Apr 16, 2024, 12:45 AM

[austere forge]

see above

[winged gust]

Ok letme check one time

[rich terrace]

Does anyone know how to do this or do I need premium for this?

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[rich terrace]

Am I allowed to edit in that textbox?

@pseudo glen

[austere forge]

Hi there, sure, but you will get a character limit of 250

[rich terrace]

Thank You

Is there a certain way to edit it through since I'm clicking on the textbox and it won't let me

[austere forge]

open embed editor and type here

[rich terrace]

Oh okay then thank you!

[rich terrace]

Is there a way to make multiple Create Ticket buttons?

[humble sequoia]

Multipanels

For more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Panel -> Attached Panels

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[austere forge]

see above ^^

[severe moss]

Currently my ^ ticket system looks like this but I want it to resemble this - can someone walk me thru how to do that?

Want it too look like this one

[humble sequoia]

Multipanels

For more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Panel -> Attached Panels

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[austere forge]

Hi there, see above ^

[lucid plaza]

Hello

I have a concern regarding my payment.

I top up but suddenly lag comes out . Then, when I check my e-wallet it's already processed but the card is not yet activated. 😦

[jade topaz]

I need help

I try to download the unlock

[jade topaz]

where u put ur key

and it keeps saying couldn't download

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[austere forge]

Hi there, see above : )
@jade topaz @lucid plaza

[lucid plaza]

Oh 😦

Hello

I have a ticket but how to connect with my specific concern

Is this right?

How to chat them? 😦

[pseudo ravine]

That's your DMs with the bot, and it cannot respond back to you

[pseudo ravine]

You already have an open ticket in that server

[lucid plaza]

Yup. Then what's next? Is she/he message me? Or how I will contact them?

[pseudo ravine]

The staff of that server will respond to your ticket

[lucid plaza]

Oh I see... Ill wait for them to chat with me. Thank you 😊

Thanks @pseudo ravine

[iron night]

Gave +1 Rep to @pseudo ravine (current: #9 - 423)

[pseudo ravine]

You're welcome, glad I could help!

[hardy glen]

Hey for what is this option

[restive condor]

Hey there! Ticket tool ignores other bots but if you add that bot's ID there, TicketTool will react to commands send by such bot(s)

[agile nova]

How do I make the bot ping a role when someone opens? Explain I open a ticket and it mentions me and also mentions a role called “Uh let say Staff Team” everyone who has the staff team role will also be pinged in there

[humble sequoia]

How to automatically ping my support team on a ticket?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to ping your support on
4. Open the Ticket options menu
5. Click on Edit Ticket Message
6. In the Message Content use one of the role mention syntax (**{@Role Name}** / **{Role ID}**)
7. Save changes

Note: For this to work properly, Ticket Tool requires the Mention Everyone permission. Or the role must have the Allow anyone to @mention this role setting enabled

[atomic solstice]

here is where you can set up mentions inside tickets ^^

[humble sequoia]

Mentions

Within all the messages the bot sends (both embeds and text) you can mention either channels, roles, or even users, these mentions will only send a notification to the user if they are used within a text field, e.g: a role mentioned in an embed won't ping at all the users who have that role.

For mentioning a role you can use one out of three options:
{@Role Name} ➞ Which is Case Sensitive.
{RoleID} ➞ Replace RoleId with the Id of the role you are trying to ping.
<@&RoleID> ➞ Discord's native syntax to ping roles.

<#ChannelID> ➞ Mention a channel by its ID.
<@UserID> ➞ Mention a user by its ID.

[atomic solstice]

and here is what you can use ^^

if you want to mention a user use the bottom most one

if you want to mention a role I recommend using either {RoleID} or <@&RoleID> as with the role name if you at any time make changes to the name of the role in your discord server then the mentions will stop working until you fix it in the dashboard

[misty sonnet]

Hi, I was wondering how many Panels I can create with the non-pay-version 🤓

[limber portal]

Hi, there are no limits on panels

[misty sonnet]

Good to know, thanks!!

[iron night]

Gave +1 Rep to @limber portal (current: #11 - 401)

[placid yew]

Hello, a question
Can you change the create ticket button?
I would like to link a channel
This means that if I press the button I go to the Tickets channel. There I can use the menu to select which type of ticket I want to create
Thanks

[limber portal]

You can't change the function of the create a ticket button

[placid yew]

But Why you can creat a menu?

[limber portal]

Can you clarify what you mean?

[limber portal]

That's a dropdown menu, do you want to know how to set that up?

[placid yew]

I have several channels for VIP and support etc
Now I want to go from the support channel to the ticket channel
There you can choose which ticket I want to open
That for support or vip 😄

At the moment you have to change the channel manually

[limber portal]

You can link a channel like this --> #🤖│bot-spam

[placid yew]

Yes i know but no other option ?

god was a function to link a chanel in the creat button

[limber portal]

You can't change the function of a create a ticket button. It can only make tickets.

[placid yew]

can i edit the raw edit frome the button?

or the raw edit frome the complete ticket?

[placid yew]

Thanks for help

[iron night]

Gave +1 Rep to @limber portal (current: #10 - 402)

[humble sequoia]

Buttons

Buttons within Discord can have multiple functions and are used to control your tickets. With Ticket Tool, you can edit all the buttons however you like! Buttons can show emojis, text and can have 4 different colors.

Where can I edit them?

With the Panel Config V2 Editor, all button configurations can be found in the Button Options menu! You can also find their settings under the editor of each message that has a button!

Example: The Close and Claim Buttons are on the Ticket Message. Therefore, you can edit the buttons under Ticket > Edit Ticket Message. The buttons are below the message editor.

[limber portal]

see above

thats how you can customise buttons

[placid yew]

Thanke you

[opal yarrow]

members using ticket are getting this when creating ticket. (the ticket is still created) but still receiving an error message

[limber portal]

Please give ticket tool the manage channels permission in that category

[opal yarrow]

in the category where the ticket is created?

eg wherew the ticket button is?

all sorted TY

[winter brook]

Hello

Does this bot have dropdown multi panel cuz I’m trying to look for a bot with that

[humble sequoia]

<:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706> Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on

First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

• Panel doesn't send? Make sure you have a valid emoji selected
• Option doesn't show up? Check if two options have the same panel in the DropDown Editor

$dropdown

[winter brook]

How much panels can I have with the non premium option?

Like non paid

[pseudo ravine]

Infinite

[winter brook]

Oh ok

[jade topaz]

#🎫│make-a-ticket

[near knoll]

How do I link crazytv to discord

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[austere forge]

hi there, see above.

[near knoll]

Thanks

[restive condor]

Hey there! Dashboard > Panel Configs > General > Support Team Roles

[candid oyster]

Is There is support for arabic ?

[pseudo ravine]

#🎫│make-a-ticket

[candid oyster]

Thx 🤍

[iron night]

Gave +1 Rep to @pseudo ravine (current: #9 - 424)

[pseudo ravine]

[oak hearth]

can someone help me

im trying to make a channel to create tickets but it wont work

[shut bolt]

What wont work?

[oak hearth]

like the reaction thing

in order to create a ticket

the bot wont make a message

let me get an example

[shut bolt]

Care to send a screenshot? What have you tried so far?

[oak hearth]

how do i do this

when i try it doesnt work

ive already set it up

[shut bolt]

What does the bot say when you click the button?

[oak hearth]

there is no button

it dosent make a messag

[shut bolt]

What have you tried so far? @oak hearth

[oak hearth]

just setup

and the panel configs in dashboard

[shut bolt]

Care to develop on what you mean by that exactly? Did you run the $panel command? Did you try sending the panel using the Send button in the panel configs? What has the bot answered with so far?

[oak hearth]

oh i didnt try that yet

let me try

how do i get a panel id?

[atomic solstice]

It's the number next to the panel name in the dashboard, the one before the |

when you go to Panel Configs in your server on the dashboard

if you only made one panel then you just have to use 1 in the command

if you have more panels then you need to use the number of the panel you want to send

[oak hearth]

ok

[outer forum]

hey, just a quick question but is there an option to remove this text for whoever opens the ticket so the channel looks the same without them getting msg?

[restive condor]

Hey there! No, but that's an ephemeral message, even if they don't dismiss it, it will disappear after a few minutes

[outer forum]

ah ok, thanks was just wondering if they have to dismiss it every time but that's fine if it's disappearing by itself 👍

[ember goblet]

i have a question

[humble sequoia]

Hello, we would love to help you, but if you don't tell us what you need help with we can't help you :(

[ember goblet]

$help me whenever i try to use the website it doesnt show my server im trying to add ticket tool in

[humble sequoia]

Don't see your server in the dashboard?

Try using the Sync Servers button on your top center of the Dashboard page
You will possibly need to relog. Look below to see the steps on how to relog.

If this doesn't work

You should relog from the dashboard, you can do this by clicking here to log out immediately, and then log back in

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using the </permissionlevel:1029797400174399542> command on your Discord Server

If the bot's response is:

- @User is permission level: 0 (User)

You don't have any of the 3 levels required to access the server's dashboard

[restive condor]

Hey there! See above ^^

[ember goblet]

im literally the owner

[restive condor]

May you use the /permissionlevel command on your server?

[ember goblet]

how to make ticket tools active?

it says mines if off ig?

[ember goblet]

no?

how do i do that

[restive condor]

Just use that command on your server

$permissionlevel

But as a slash command

Alternatively, you can just go with $level

Let me know which level you are

[ember goblet]

okay

[ember goblet]

how do i raise my level

oml i hate this so much

[pseudo ravine]

[hybrid jasper]

Ticket tool isn’t responding to any of my commands someone help please

[austere forge]

hi there, pls run $debug command in same channel

[hybrid jasper]

Alr

Thanks

Still doesn’t work

[austere forge]

Make sure that the bot has: SEND MESSAGE perms in the channel

[hybrid jasper]

Ok

Yup it works thanks

[austere forge]

You're welcome

[west hare]

Why cant i click on any of these besides the description

[shut bolt]

Because that's a premium feature

[west hare]

ok

[empty veldt]

how do i get my key?

[modern scarab]

hey yall, im trying to create custom commands but its either not updating or not wokring, please help ?

[empty veldt]

for free

[acoustic mortar]

hey can i know how to edit the message in here?

hey can i know how to edit the message in here?

[humble sequoia]

**Panel Message**

The panel message is where people react to make a ticket. To customize it head over to your Dashboard --> Panel Configs -> Panel -> Edit Panel Message

[jade topaz]

Claim option no longer in tickets?tried changing in the dashboard to reset it and still not there

[humble sequoia]

Claiming Options

Claiming allows you to change the ticket name, category and permissions. To use it you have to enable it first on your Dashboard > Panel Configs > Claiming

Note: This is a premium feature

[jade topaz]

So its premium only now or?as I've saved those and it still isn't there since yesterday

[austere forge]

Hi there, yeah this is a premium feature : )

[jade topaz]

Ok thank you just got lost in why it just poofed lol

[jade topaz]

can i add the panel button to a message for creating a ticket

[humble sequoia]

**Panel Message**

The panel message is where people react to make a ticket. To customize it head over to your Dashboard --> Panel Configs -> Panel -> Edit Panel Message

[atomic solstice]

you can customize your panel message with this guide ^^

then you just send it to a channel where the users can open tickets from

[jade topaz]

thanks

[frail thicket]

hi, is it possible to send a dm to a user that opened a ticket once the ticket has been closed? or notify them in any way?

[limber portal]

Hi there, this is possible with premium - you can send a dm on ticket close.

[rose shard]

i have enabled forms on my ticket, and im using teh command style tickets option

but the form doesnt pop up

[solemn zodiac]

I need support plss

[humble sequoia]

━━ three7six6's inquiry has been moved to a ticket ━━

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[austere forge]

Hi there, see above.

[hallow holly]

Hi all. How do I set up different ticket types like this?

[humble sequoia]

<:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706> Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on

First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

• Panel doesn't send? Make sure you have a valid emoji selected
• Option doesn't show up? Check if two options have the same panel in the DropDown Editor

$dropdown

[atomic solstice]

the message above explains how you can set this up ^^

[teal oasis]

my closed tickets aren't going to the closed ticket gategory all of a sudden even tho i haven't changed anything in the setup

[covert swallow]

Is the category full (50 channels)?

[trail depot]

I can't choose server to invite ticket. Any help?

[hallow holly]

Thank you. Is that premium feature?

[iron night]

Gave +1 Rep to @atomic solstice (current: #20 - 261)

[atomic solstice]

it's free

[jade topaz]

Why doesn't it show my server on dashboard

?

[humble sequoia]

Don't see your server in the dashboard?

Try using the Sync Servers button on your top center of the Dashboard page
You will possibly need to relog. Look below to see the steps on how to relog.

If this doesn't work

You should relog from the dashboard, you can do this by clicking here to log out immediately, and then log back in

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using the </permissionlevel:1029797400174399542> command on your Discord Server

If the bot's response is:

- @User is permission level: 0 (User)

You don't have any of the 3 levels required to access the server's dashboard

[round viper]

I need help

[humble sequoia]

Hello, we would love to help you, but if you don't tell us what you need help with we can't help you :(

[round viper]

Hey so I just subscribed to premium for ticket tool do you know how I can invite the gold ticket tool bot to my server?

[humble sequoia]

Inviting and Enabling Premium Bot

The first thing you will need to do is invite the premium bot, an invite can be found here

Once the bot is in your server we will head to the dashboard and manage your server. When you are managing your server, you want to head into "Server Configs" then click the drop down menu under "Select the bot you would like to use on this server" then click "Ticket Tool#6207" and then save.

[round viper]

I subscribed to ticket tool premium through Discord a few minutes ago and It's not showing up that I have premium if that makes sense

[austere forge]

hi there, see above : )

[round viper]

Ok

I show this

And I already subscribed to premium

[austere forge]

how did you buy premium?

[round viper]

Through Discord see

It says that I paid for ticket tool for someone else's server

But I didn't how can I fix that

[calm patrol]

is there a way to ban a specific user or role from opening a ticket?

[round viper]

See

But I selected premium for my server

[austere forge]

the server to which you paid the premium does not appear on your dashboard, is it really your server?
it's a server other than this one

[humble sequoia]

Blacklist Roles

Any role you assign as a blacklisted role won't be able to use commands or buttons.

Selecting a blacklisted role

Go to your Dashboard ➞ Server Configs. There you will find the option to select blacklisted roles.
Note: Don't forget to save.

[austere forge]

Hi there, see above : )

[round viper]

It looks like I accidentally paid for premium for another server instead of mine

[calm patrol]

no specific user ban option?

[round viper]

But I swear I picked my server

[calm patrol]

I'll take the role blacklist tho

[round viper]

Is there anyway that I can get a refund and then pick premium for my server please

[austere forge]

In this case, you must cancel the subscription and get a refund via this Discord support

[humble sequoia]

<:TicketToolOffline:1018980643092312155> Cancel your subscription

We're sorry to see you go!

To cancel your Ticket Tool Premium Subscription, just head over to your User Settings in Discord, then Subscriptions. Look for Premium Apps and click on Manage Subscriptions. There you can cancel your subscription at the end of your billing cycle.

User Settings > Subscriptions > Premium Apps > Manage Subscriptions > Cancel

Refund Request

If you have purchased a Premium Subscription of Ticket Tool through Discord and want to request a refund, you will have to contact Discord Support.
We unfortunately can't handle any of these cases.

Am I eligible for a refund?

Discords Refund Policy states that you can request a refund within 5 days of your initial purchase date.
A prorated refund (partial) can be requested if the bot has been removed by either Discord or the bot developer.

Ticket Tool Premium Refund Request

[austere forge]

See above : )

[austere forge]

unfortunately no, only roles :)

[round viper]

Ok thank you and how can I pay to get premium for my server so I don't pick the wrong one again

[austere forge]

sure, make sure you select the server you want to get premium on
you can click on the bot profile and go to "upgrade" from your server

[round viper]

Ok thank you so much I swear I did that but I guess not😅

[iron night]

Gave +1 Rep to @austere forge (current: #35 - 94)

[austere forge]

yw, if you have any other questions, don't hesitate to let me know 🙏

[round viper]

Does this mean that i have ticket tool premium for my server?

That is my server it says Ticket Tool Premium on the Golden Ticket Tool bot

[austere forge]

not necessary, you can do it with the white bot : )

[round viper]

Ok the white ticket tool bot doesn't show the ticket tool premium role only the gold one does

[austere forge]

it's no big deal, roles don't matter

you buy premium with the white bot, and you activate the gold bot on your Dashboard

[minor ice]

how do i switch my premium to another server

[round viper]

Ok thank you hopefully Discord support gets back to me soon I made a ticket

[austere forge]

Hey there, not possible : )

[minor ice]

how do i cancel the one i have

[austere forge]

all good, glad I could help !

[humble sequoia]

<:TicketToolOffline:1018980643092312155> Cancel your subscription

We're sorry to see you go!

To cancel your Ticket Tool Premium Subscription, just head over to your User Settings in Discord, then Subscriptions. Look for Premium Apps and click on Manage Subscriptions. There you can cancel your subscription at the end of your billing cycle.

User Settings > Subscriptions > Premium Apps > Manage Subscriptions > Cancel

[austere forge]

see above : )

[minor ice]

nothing pops up when i open it

[round viper]

Should I go ahead and cancel the subscription since I sent Discord support a email

[austere forge]

is the server to which you subscribed premium subscription deleted or no longer available?

[austere forge]

sure

[round viper]

Ok

[minor ice]

its cancelled now

[round viper]

I just called the subscription so hopefully Discord support gets back to me soon

How can I see what subsections I have on my iPhone using Discord

[covert swallow]

You will need to open discord through safari if I remember core

[round viper]

Ok

[sly tinsel]

How to clear channels

?

[steady dove]

Is there a limit to how many questions you can put in a form for a ticket?

[restive condor]

Hey there! The limit is 5 as per Discord limitations

[restive condor]

Hey there! What exactly do you mean?

[steady dove]

Okay. Thank you!

[balmy badge]

Is the ticket tool broken or has a bug? For some reason a role that doesn’t have access to see a channel was able to see one ticket but the rest of the ticket channels were not visible, only the one channel. Can anyone help?

[restive condor]

Hey there! It's possible they were added to the ticket with the /add command

[balmy badge]

I don’t think, there were wayyy to many people in the ticket

So is there a setting I can fix that still allows users creating the ticket to see the channel?

[restive condor]

So you'd like for only the user who created the ticket and your staff to view tickets.
No one else, correct?

[balmy badge]

Yes

[restive condor]

Did that happen on one ticket only? (Same ticket panel)

[balmy badge]

Let me see

It’s a different panel

Just that one ticket

The other tickets were from separate panels

[restive condor]

May you try creating another ticket for the panel everyone was added to, and see if it works as intended?

[balmy badge]

Yes

Here you can see it’s more than just staff which I do not want

So that’s the issue

[restive condor]

I see. Could I get your server name or ID please?

[balmy badge]

Greenville Roleplay Co.

[restive condor]

Perfect, and which panel is the one everyone is added to?

[balmy badge]

Reports

[restive condor]

Do you know which?

[balmy badge]

It should be the fifth one

[restive condor]

Dashboard > Panel Configs > Permissions > Everyone Role Permission - Edit Opened > -> VIEW CHANNEL

[balmy badge]

Okay thank you

[restive condor]

Hey there! Have you tried using the ''SYNC'' button on your server Dashboard?

[humble sequoia]

Thank you

Thank you for purchasing Ticket Tool Premium @severe granite. You have now been given the <@&535595160189403136> role!

Found 2 servers in total and 1 with premium and permission

[delicate yacht]

Question: When I have someone open a ticket, one role which has the majority of players have access to can see the opened ticket and closed ticket. How do I set it up so only the person in the ticket can see theirs and not have everyone else snooping in?

[humble sequoia]

How to edit `@everyone`'s permissions

Head over to your Dashboard ➞ Panel Configs ➞ Permission Options ➞ Everyone Role Opened/Closed and customize the base permissions for everyone in your tickets.

Note: This set of permissions may be affected by the overrides of Support Team, Additional Roles, and User permissions.

[shut bolt]

First of all review that you have set to the everyone role permission as described above

If it is denied, let me know and I'll guide you through other possible causes

[delicate yacht]

Its working, thank you very much!

[foggy basin]

I had ticket tool premium and I deleted my server, I am still getting charged for premium so I unlinked ticket tool from my account. I’m still getting charged and I don’t know how to fix it

[shut bolt]

Is this for a server named OCE Pro *******?

[foggy basin]

Yep

[jovial timber]

baaaaaaaaaaaaaaaaaaad bot

[foggy basin]

I deleted it a few months ago but the charge kept coming out

[shut bolt]

I see, in this case you will need to contact Discord for the full cancellation and a potential refund as sadly do not have any type of control over those subscriptions

[humble sequoia]

<:TicketToolOffline:1018980643092312155> Cancel your subscription

We're sorry to see you go!

To cancel your Ticket Tool Premium Subscription, just head over to your User Settings in Discord, then Subscriptions. Look for Premium Apps and click on Manage Subscriptions. There you can cancel your subscription at the end of your billing cycle.

User Settings > Subscriptions > Premium Apps > Manage Subscriptions > Cancel

[foggy basin]

Sweet Thankyou

[shut bolt]

No problem

[balmy badge]

How do I allow a certain role to see a certain ticket? I gave the role the Support Team permission but that role still cannot see the ticket channel when it opens

[shut bolt]

Can I have your server's ID?

[balmy badge]

823659870413652019

[shut bolt]

Which panel is having this trouble?

[balmy badge]

The 14 | WSP Application panel

[shut bolt]

I don't see anything wrong at first sight. What is the name of the role that is not being able to see the tickets?

[balmy badge]

Supervisor, I'll change it to WSP Supervisor so you don't get it confused, hold on

Cause there's 2 of those roles for 2 separate departments

[shut bolt]

Sure thing let me know

[balmy badge]

Okay so I want WSP Supervisor and WSP Command Staff to view the ticket channels in the WSP Application panel and be able to type in the channel, view message history, things like that

[shut bolt]

From what I can tell, your dashboard is set up accordingly, note that the changes you make only apply to new panels. Would you please #🎫│make-a-ticket so we can check this in detail?

[chilly leaf]

Now that I've bought premium, how do I invite the gold bot?

[humble sequoia]

Inviting and Enabling Premium Bot

The first thing you will need to do is invite the premium bot, an invite can be found here

Once the bot is in your server we will head to the dashboard and manage your server. When you are managing your server, you want to head into "Server Configs" then click the drop down menu under "Select the bot you would like to use on this server" then click "Ticket Tool#6207" and then save.

[shut bolt]

@chilly leaf

[chilly leaf]

thanks

[chilly leaf]

How do I make a multi-panel?

[humble sequoia]

Multipanels

For more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Panel -> Attached Panels

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[austere forge]

hi there, see above

[chilly leaf]

ty

sorry me again - is there a way to customize the /closerequest response so that it says that the staff team wants to close the ticket and the person can click a button to accept (and would close the ticket) or deny (and keep the ticket open)?

[sour pivot]

how do you make the make a ticket thing

[sour pivot]

sorry how to you make muktiple tickets?

[covert swallow]

Yes, go to your panel configs | ticket | edit close message

[covert swallow]

Below is a setup guide

[stark rune]

1. Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

2. Create a Panel

To create a panel we are going to need to head over to the panel configs on the dashboard.
Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and your ready to get started with configuring your panel.
An example of a creating a panel is shown below.

3. Send the Panel to a Channel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard.
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq.
An example of a sending a panel is shown below.

Having a Problem Sending the Panel?
Do $debug in a channel with Ticket Tool and make sure it has all the necessary Discord permissions.

[covert swallow]

Repeat steps 2 and 3 to make multiple ticket types

[sour pivot]

and how do you fuze them together in a dropdown menu? and also thank you

[cobalt tapir]

does anyone know how to do this in the dropdown menu?

[humble sequoia]

<:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706> Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on

First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

• Panel doesn't send? Make sure you have a valid emoji selected
• Option doesn't show up? Check if two options have the same panel in the DropDown Editor

$dropdown

[covert swallow]

@cobalt tapir @sour pivot see above

[sour pivot]

Thank you

[cobalt tapir]

thanks

[cobalt tapir]

it doesen't show how to put the "Please select a sub category!"

[covert swallow]

Thats the "Display" text

[bleak hearth]

idk if my problem is a bug report so idk where to put it

[covert swallow]

What is the issue, if it is a bug I can direct you to the right place, otherwise I can help you solve the issue

[bleak hearth]

any command I do this pops up, like every command I do that pops up

[covert swallow]

Sounds like a permission error

Can the bot send messages in that channel?

[bleak hearth]

yes

[covert swallow]

How about embeds?

[cobalt tapir]

yeah im confused, where do we put the display text

[bleak hearth]

I got it I forgot to give it the bot role that has administration so yeah it couldn't text there, I swear I gave it to it earlier but apparently not

[covert swallow]

In the box that says "display"

[covert swallow]

Glad you were able to figure it out

[cobalt tapir]

isin't that the name for the panel

[cobalt tapir]

this isin't a panel

[covert swallow]

The display isnt the same as the panel name

The panel is selected in a different box

[cobalt tapir]

but woulden't it be considered as a panel

oh

this is what im trying to do

the "Please select a sub category!"

[covert swallow]

That should be the placeholder text at the bottom of your screen

[cobalt tapir]

oh alright

[cobalt tapir]

quic question

do you know how to do this

[covert swallow]

Do what?

[cobalt tapir]

the description for a drop down ticket

or is it prenium

[covert swallow]

Edit the panel message for the panel you are attaching the dropdown to

[humble sequoia]

**Panel Message**

The panel message is where people react to make a ticket. To customize it head over to your Dashboard --> Panel Configs -> Panel -> Edit Panel Message

[cobalt tapir]

ah alright

what about this

when you click a dropdown option, and the ticket description that pops up

[covert swallow]

https://i.imgur.com/NNMdeFP.png

like this?

or the ticket message

[cobalt tapir]

nah

ticket message

like

[humble sequoia]

Ticket Message

The Ticket Message is the first message sent by the bot on a new ticket. To customize it head over to your Dashboard ➞ Panel Configs ➞ Ticket ➞ Edit Ticket Message

[cobalt tapir]

this?

[covert swallow]

Yep

[cobalt tapir]

ah alright

thanks thats all i really had

[cobalt tapir]

sorry quic question how u do this placeholder text

[humble sequoia]

Pop-up Forms

A Discord Form lets the user answer individual questions in a pop-up Form, which then displays the answers in the ticket message. This can save time if you already know what you want to ask the user.

Setup Forms

Forms can be enabled under Panel Settings > Form Options > Edit Forms Options. In the new pop-up window, you can now enable and edit your own Form.

Form Options

You can add up to 5 questions in the Discord form. This is a Discord limitation. Each question can have a placeholder in the input field, a minimum and maximum input, multi-line, and also the option to have the answer required.

Options

Question Title ➞ Your Question goes here
Question Placeholder ➞ The placeholder text in the input field
Required ➞ If enabled, the user has to answer this question, to submit the form
Multi-Line Input ➞Allows the user to input multiple lines
Minimum and Maximum Input ➞ Set a minimum and maximum input value for the user

Displaying the Answer

To display the answers from the user, you need to enable Auto display form results on the ticket message as an additional embed

If you don't want a second embed, go into your Panel Configs > Ticket Options > Edit Ticket Message. You use the variable {create.form.x} and replace x with the number of your question. For example, the response to Question 5 can be displayed with {create.form.5}.

[wicked moss]

Hello, i need help with tickets

i need it to automatically ping the certain staff role when a person creates a ticket

is that possible

[humble sequoia]

How to automatically ping my support team on a ticket?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to ping your support on
4. Open the Ticket options menu
5. Click on Edit Ticket Message
6. In the Message Content use one of the role mention syntax (**{@Role Name}** / **{Role ID}**)
7. Save changes

Note: For this to work properly, Ticket Tool requires the Mention Everyone permission. Or the role must have the Allow anyone to @mention this role setting enabled

[atomic solstice]

here is where you can do it ^^

[humble sequoia]

Mentions

Within all the messages the bot sends (both embeds and text) you can mention either channels, roles, or even users, these mentions will only send a notification to the user if they are used within a text field, e.g: a role mentioned in an embed won't ping at all the users who have that role.

For mentioning a role you can use one out of three options:
{@Role Name} ➞ Which is Case Sensitive.
{RoleID} ➞ Replace RoleId with the Id of the role you are trying to ping.
<@&RoleID> ➞ Discord's native syntax to ping roles.

<#ChannelID> ➞ Mention a channel by its ID.
<@UserID> ➞ Mention a user by its ID.

[atomic solstice]

and here is what you can use ^^

we recommend using {RoleID} or <@&RoleID> when pinging roles as that won't break if you ever change the name of your roles in the server

use <@UserID> when you want to mention a certain user or an app

[hard thicket]

hello I need help because I can't create a ticket for an unfair penalty what should I do please

[real cobalt]

How do I get the drop down menu? Like one panel with more than 10 tickets

[humble sequoia]

<:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706> Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on

First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

• Panel doesn't send? Make sure you have a valid emoji selected
• Option doesn't show up? Check if two options have the same panel in the DropDown Editor

$dropdown

[atomic solstice]

follow the embed above ^^

[atomic solstice]

hi, could you please elaborate more on the issue you are experiencing? are you getting some sort of an error?

[timber vigil]

anyone know how i can make a ticket tool like this

[humble sequoia]

<:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706> Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on

First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

• Panel doesn't send? Make sure you have a valid emoji selected
• Option doesn't show up? Check if two options have the same panel in the DropDown Editor

$dropdown

[idle flint]

See the info above 👆

[idle flint]

Your going to have to accompany this with a question mate, we can’t read your mind 🤷‍♂️🙂

[timber vigil]

how do i change the name of the ticket it creates

[humble sequoia]

Ticket names

The ticket name is the default channel name of all tickets. To edit it, go to your Dashboard > Panel Configs > Ticket. There you can edit the channel name of opened and closed tickets. You can also use variables in there.

Note: This is a premium feature

[ember spindle]

have to get premium

[timber vigil]

how much is it

[ember spindle]

I haven't checked. go to your dashboard

[humble sequoia]

Discord Ticket Tool Premium <:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706>

Premium can now be purchased directly through discord! Either in the app directory (server settings) or directly from the bots profile.

<:TTWarning:1034178155872784494> Important Information <:TTWarning:1034178155872784494>

ONLY purchase premium through ONE of the two Ticket Tool Bots. If you purchased premium on the primary bot (White logo) and plan to use the premium bot, don't kick the primary bot!

What's different?

The Monthly price changed from $6.00 to $5.99
Yearly subscriptions are not yet available
Don't kick the bot, otherwise, the subscription will be canceled automatically
You'll need to buy the subscription from a computer or on the Application Directory
You might need to run the /premium command on your server to sync the premium status with your dashboard
A subscription can not be transferred between Servers

[idle flint]

Here is the premium info 👆 it’s $5.99 per month

[timber vigil]

u guys be taxing

[ember spindle]

Any idea why they decided to remove a penny?

[ember spindle]

I have no taxes at checkout in the app directory

[timber vigil]

no like charging fot a bot

[ember spindle]

oooh the developers have a hard job at times. some of them make this a full time job. if you don't like it, you can always try to make your own bot

[timber vigil]

how do i make it ping everyone

when somebody creates a ticket

[humble sequoia]

Mentions

Within all the messages the bot sends (both embeds and text) you can mention either channels, roles, or even users, these mentions will only send a notification to the user if they are used within a text field, e.g: a role mentioned in an embed won't ping at all the users who have that role.

For mentioning a role you can use one out of three options:
{@Role Name} ➞ Which is Case Sensitive.
{RoleID} ➞ Replace RoleId with the Id of the role you are trying to ping.
<@&RoleID> ➞ Discord's native syntax to ping roles.

<#ChannelID> ➞ Mention a channel by its ID.
<@UserID> ➞ Mention a user by its ID.

How to automatically ping my support team on a ticket?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to ping your support on
4. Open the Ticket options menu
5. Click on Edit Ticket Message
6. In the Message Content use one of the role mention syntax (**{@Role Name}** / **{Role ID}**)
7. Save changes

Note: For this to work properly, Ticket Tool requires the Mention Everyone permission. Or the role must have the Allow anyone to @mention this role setting enabled

[granite niche]

Olá poderiam me ajudar a recuperar minha conta perdida, eu troquei de celular e perdi minha conta 🙁

[plush snow]

is it possible to have 2 ticket channels 1 for EU and 1 for US for my support team

[burnt canopy]

Yeah

[plush snow]

how

f

[covert snow]

Why can’t I open the photo in the transcript? gives an error message

[limber portal]

Hi, what error are you receiving?

[covert snow]

the second photo is the translation I posted

[limber portal]

It's possible the link expired.

[shadow sparrow]

how to buy ticket tool premium in discord?

[humble sequoia]

Discord Ticket Tool Premium <:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706>

Premium can now be purchased directly through discord! Either in the app directory (server settings) or directly from the bots profile.

<:TTWarning:1034178155872784494> Important Information <:TTWarning:1034178155872784494>

ONLY purchase premium through ONE of the two Ticket Tool Bots. If you purchased premium on the primary bot (White logo) and plan to use the premium bot, don't kick the primary bot!

What's different?

The Monthly price changed from $6.00 to $5.99
Yearly subscriptions are not yet available
Don't kick the bot, otherwise, the subscription will be canceled automatically
You'll need to buy the subscription from a computer or on the Application Directory
You might need to run the /premium command on your server to sync the premium status with your dashboard
A subscription can not be transferred between Servers

[shadow sparrow]

i dont have upgrade button

[pseudo ravine]

Are you on mobile?

[shadow sparrow]

no pc

[pseudo ravine]

Could you send a screenshot of Ticket Tools profile in your server

[maiden mauve]

Kann mir einer mit dem Ticket bot weiterhelfen bekomme ich es nicht eingestellt das nur bestimme Rollen das Ticket sehen und der ersteller kann auch nicht in das ticket rein schreiben

[scenic plinth]

Infelizmente, isso não é algo em que possamos ajudá-lo. Você está no servidor errado.

[scenic plinth]

Sie können in den allgemeinen Optionen Ihres Panels unter „Supportteamrollen“ eine Rolle festlegen, um Tickets anzuzeigen.

[wild spire]

Since when do you german

[atomic solstice]

https://tenor.com/view/always-has-been-among-us-astronaut-space-betrayal-gif-23836476

[maiden mauve]

ja ich versuche es nochmal danke 🙂

[scenic plinth]

Gern geschehen 🙂

[minor abyss]

i have a old transcript

and when i click on the link of it

it says invalid request

[gilded verge]

read #🆘│community-support message

[minor abyss]

i downloaded it

is there a way to have it hosted on the ticket tool servers

or no

[gilded verge]

I don't think the developer would agree to this so my answer would be no

[minor abyss]

isnt the direct link serversided thjo

[gilded verge]

im not web dev so i have 0 knowledge of how this works but i believe the answer is in the message i mentioned

[minor abyss]

well it says "Hey there. Since the transcript is older than December 2023 you’ll need to download it first. This is due to a Discord update"

nvm

thx anyways

[gilded verge]

i only said what i thought could help you but please remember to turn off reply-pings next time (you used it in 3 messages, max should be 2) ^^

[eternal vault]

I requested the return on April 8, but still haven't been refunded

[glad shuttle]

My brain hurts and I can't find the info I wanted without my brain hurting more. I'm dumb atm. I've been working on a Discord setup for a few days and fine-tuning things for a gaming community that runs several servers.

• Is there a way to have the tickets created named after their panel?

[maiden mauve]

Hat geklappt jetzt funktioniert es 🙂

[hollow tulip]

why can't I get a role in the channel. gives an error message This command requires manageRoles permission.

[restive condor]

Hey there! Ticket Tool is missing MANAGE ROLES permission in the role settings; therefore can't update permissions for that channel