🆘│community-support

[buoyant karma]

how do i add claim ticket button

[humble sequoia]

Claiming Options

Claiming allows you to change the ticket name, category and permissions. To use it you have to enable it first on your Dashboard > Panel Configs > Claiming

Note: This is a premium feature

[deep kite]

guys

how do i do this

how do i add that in embed

anyone know?

[austere forge]

What exactly do you want to do?

[deep kite]

like a line

[deep kite]

like that

and the text to be not that much gap between space

[austere forge]

yup, alr
use > at the beginning of your text

test

[deep kite]

k

[fiery quiver]

Is there a way to make ticket transcripts auto save?

[restive condor]

Hey there! Yes, but it's a premium feature

Dashboard > Panel Configs > Transcripts > Auto-Transcripts

[marble sedge]

hello
how can i make a panel where there are buttons which will make you open different panel tickets

[humble sequoia]

Multipanels

For more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Panel -> Attached Panels

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[civic wagon]

Please refer to the embed above ^

[marble sedge]

i can't find that

ohh

i found it

thanks

[fiery quiver]

Dang.

[oak sonnet]

I have no idea whT I'm doing. . .

I got as far as signing into discord

[tacit rock]

hi

When someone creates a ticket on my server, everyone can see it, how do I make it private just for me and the person who created it?

[idle flint]

Check the @everyone permissions on the Dashboard. Ensure that "View Channel" is set to ❌

[deep kite]

can someone help me out

anyone know how to change the name of ticket when you open it

it shows me that whenever i open a ticket anyone know how to change?

[humble sequoia]

Ticket names

The ticket name is the default channel name of all tickets. To edit it, go to your Dashboard > Panel Configs > Ticket. There you can edit the channel name of opened and closed tickets. You can also use variables in there.

Note: This is a premium feature

[idle flint]

see above ^^

[deep kite]

ok thank u

[loud goblet]

Is there a way to remove that little message? ("TicketTool.xyz - Ticketing without clutter")

[restive condor]

Hey there! Yes, but it's a premium feature

[loud goblet]

uh, ok, thx

[iron night]

Gave +1 Rep to @restive condor (current: #15 - 324)

[jade topaz]

@humble sequoia

[humble sequoia]

@fluid halo, we would love to help you, but if you don't tell us what you need help with we can't help you :(

[kind forum]

how do i change it so that people can put pictures and videos in the ticket?

[restive condor]

Hey there! Dashboard > Panel Configs > Permissions > Ticket Owner Permissions - Edit Opened > ATTACH FILES

[kind forum]

great, thanks!

[iron night]

Gave +1 Rep to @restive condor (current: #15 - 325)

[stiff cobalt]

everytime i try to open ticket it say application did not respond

[scenic plinth]

Use /debug in the ticket channel and provide the link it responds. If it does not give you a link, provide the server ID after you run the command.

[untold fog]

can you gift ticket tool premium

also what are the uses for it and how does automation work

[formal bane]

i have a question, why is the add field button gray and cant be clicked from the ticket tool dashboard?

the other parts for the embed too like the color, image url, title, thumbnail etc.

[scenic pike]

Why Automatic server leave

[idle flint]

The greyed out parts require Ticket Tool Premium to edit

[idle flint]

Can you elaborate on what you mean?

[formal bane]

OHH

ty lol 😅

[ember kernel]

How can I enable it and make it be shown in the ticket??

[humble sequoia]

Claiming Options

Claiming allows you to change the ticket name, category and permissions. To use it you have to enable it first on your Dashboard > Panel Configs > Claiming

Note: This is a premium feature

[idle flint]

Here is the info for claiming ^^

[marble sedge]

how can i make that if you got a role you cant open tickets

[idle flint]

You can add the role to the Blacklist (Dashboard > Server Configs > Blacklist Roles)

This will prevent anyone with that role from doing anything related to Ticket Tool in your server

[fresh wraith]

Bro please help my money add problem

[idle flint]

Is your issue related to the Ticket Tool bot?

[fresh wraith]

Yes

[idle flint]

Can you explain more? I don't understand what you mean "money add problem" - it doesnt sound like a Ticket Tool issue

[robust fulcrum]

can you make it so it @s the staff members when someone makes a ticket?

[humble sequoia]

How to automatically ping my support team on a ticket?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to ping your support on
4. Open the Ticket options menu
5. Click on Edit Ticket Message
6. In the Message Content use one of the role mention syntax (**{@Role Name}** / **{Role ID}**)
7. Save changes

Note: For this to work properly, Ticket Tool requires the Mention Everyone permission. Or the role must have the Allow anyone to @mention this role setting enabled

[civic wagon]

Refer to the embed above ^

[robust fulcrum]

how does one make it so the tickets go under a certain category when opened since it creates a new channel

[marble sedge]

tysm

thanks @idle flint

[iron night]

Gave +1 Rep to @idle flint (current: #23 - 211)

[humble sequoia]

Multipanels

For more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Panel -> Attached Panels

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[jade topaz]

Der server fehlt? Wenn ich auf "Manage servers" klicke fehlt da einfach ein server?

[scenic pike]

severe automatic leave from my discord has happened 5 or 6

[idle flint]

Are you saying that Ticket Tool is leaving your server? If so, check your discord servers Audit Log (in the server settings). It is most likely another one of your bots is kicking the Ticket Tool bot.

[jade topaz]

A server is missing? When i click on "Manage servers" the server i need just doesnt show up?

[idle flint]

Try hitting the "sync servers" button on the dashboard, if that doesnt work, try running a $permissionlevel command in the server that is missing and let us know what it says

[jade topaz]

k

[scenic pike]

Mere me se nibiru ka server leave ho gya hai join kaise kre fir se

[robust sandal]

Nibiru server is left from me, how to join again?

Hindi (hi) → English (en)

[jade topaz]

it says the application is not responding

[idle flint]

Can you do a $debug command in the same place

[jade topaz]

same message

[idle flint]

Ensure that you enable it using the slider at the top and then send it to your discord

[iron night]

Gave +1 Rep to @idle flint (current: #23 - 212)

[idle flint]

Two issues:

• the bot is missing the Read channel permission
• you have the User permission level (you cant access the dashboard with this level)

[humble sequoia]

Dashboard Roles

Any role you put there will have full access to the ticket tool dashboard. The server owner and users with admin permissions already have access to the dashboard.
Be careful of which roles to put here

Mar 10, 2024, 9:42 AM

[jade topaz]

2nd could be the problem. Can i change that or do i just need to wait for the owner to be online and give me admin perms?

[idle flint]

You will need to either;

• have the owner set a Dashboard role (shown above)
  or
• have the owner give you the administrator permission

[humble sequoia]

Ticket Message

The Ticket Message is the first message sent by the bot on a new ticket. To customize it head over to your Dashboard ➞ Panel Configs ➞ Ticket ➞ Edit Ticket Message

[idle flint]

See the above embed for how to change your ticket message

[jade topaz]

alr thx

[iron night]

Gave +1 Rep to @idle flint (current: #23 - 213)

[frosty kettle]

What does this error mean?

Logging isn’t working, neither is the welcome message in the ticket.

[restive condor]

Hey there! Could screenshot the panel message entirely?

[jade topaz]

can i create a botton to click for making ticket or sth ?

[frosty kettle]

On the dashboard?

[restive condor]

Nope, on your Discord server

[restive condor]

Hey there! Yes, here's a simple guide

[stark rune]

1. Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

2. Create a Panel

To create a panel we are going to need to head over to the panel configs on the dashboard.
Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and your ready to get started with configuring your panel.
An example of a creating a panel is shown below.

3. Send the Panel to a Channel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard.
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq.
An example of a sending a panel is shown below.

Having a Problem Sending the Panel?
Do $debug in a channel with Ticket Tool and make sure it has all the necessary Discord permissions.

[frosty kettle]

Check DMs, I sent it.

[restive condor]

Apologies for that @frosty kettle Checking your images now

[frosty kettle]

All good, I know wick can be annoying.

[restive condor]

Could you run /debug in that same channel please?

[frosty kettle]

https://discordapp.com/channels/509192800865353738/662692902245498910/1216366622151938069

It isn’t letting us close or transcript tickets either, due to the welcome message being deleted (commands don’t work)

[restive condor]

What do you mean by welcome message?

[frosty kettle]

The message that it sends in the ticket when opened.

[restive condor]

Ah, I see.

Your /debug and dashboard setup look good. I'll bring you into a ticket as I'll need a server invite

[frosty kettle]

Alright.

[jade topaz]

@restive condor thank you ! its work

[iron night]

Gave +1 Rep to @restive condor (current: #15 - 326)

[acoustic silo]

Under which setting is the option to create 2 different ''create ticket'' buttons?

[humble sequoia]

Multipanels

For more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Panel -> Attached Panels

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[restive condor]

Hey there! See above ^^

[acoustic silo]

Thank you!

[sand silo]

Does anyone know any BOT I can use to add other roles/permissions to a ticket? Ticket Tool only allows 2 types of role permissions, I wanted another and I was told it is only possible using another BOT

[feral walrus]

Hi i bought the ticket tool premium but i dont find my key to redeem it can anyone help meplease

[humble sequoia]

━━ sosa's inquiry has been moved to a ticket ━━

[restive condor]

Hey there! We do not.

Just out of curiousity, what in particular you were you trying to achieve with 3 different role types?

[jaunty thunder]

Quick question - dont know if anyone can help me out with this - I currently am using ticket tool for a 'support' channel to open a ticket. I also want to create a completely seperate ticket system in the same server but call it 'suggest an idea' and it can open tickets that are seperate. Does anyone know how to do this?

[sand silo]

1. Admins. Can view closed tickets and delete them
2. Mods. Can close tickets
3. Viewers. Can view the tickets but not close

I made a ticket here asking the question and was told that it's only achievable with another bot adding the role to the tickets

[gentle scaffold]

hello i have a question how can i add to the bot that if a member put in something in the ticket that the tool will automaticly write a command ?

https://cdn.discordapp.com/attachments/1205593718053150850/1216212387187658853/03091.mp4?ex=65ff910d&is=65ed1c0d&hm=71d00075f0947aea62e5b61c3df404af11d58bbd95ac60aed75b1c9173aefa05&

like that

[little wyvern]

Hello

TT Çoklu Panel?

[humble sequoia]

━━ Foxtradez's inquiry has been moved to a ticket ━━

━━ Nova's inquiry has been moved to a ticket ━━

[austere forge]

Hi there, how can I help you ?

[little wyvern]

I Want to Make a Multi-Panel Ticket Tool. Let It Offer Options When Opening a Ticket

[humble sequoia]

Multipanels

For more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Panel -> Attached Panels

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[austere forge]

see above 😄

[little wyvern]

I'm giving an example

[austere forge]

yup, do you refer to the message sent just before pls

[little wyvern]

Thank you

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[iron night]

Gave +1 Rep to @austere forge (current: #45 - 37)

[austere forge]

no worries ^^

[fiery quiver]

How do you ping support member roles in the ticket message?

Is there a variable or do I have do @(roleId)

[prisma sorrel]

hei how do i purge all tickets from panel`?

[humble sequoia]

How to automatically ping my support team on a ticket?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to ping your support on
4. Open the Ticket options menu
5. Click on Edit Ticket Message
6. In the Message Content use one of the role mention syntax (**{@Role Name}** / **{Role ID}**)
7. Save changes

Note: For this to work properly, Ticket Tool requires the Mention Everyone permission. Or the role must have the Allow anyone to @mention this role setting enabled

[austere forge]

hi there, see above ^^

[austere forge]

hi there, run /purge on a channel

This action deletes all open/closed tickets

[restive condor]

Apologies for the wait.

How would this viewers role work? Is everyone in the server a viewer?

[prisma sorrel]

sorry sir but i dont have owner in the discord its an alt i dont have access to is there any other way=

[austere forge]

Unfortunately, Only the server owner can use the /purge command

[sand silo]

Not everyone no. It would be our subscribers and active members in voice chats

[austere forge]

Apart from deleting tickets one by one there is no other way to delete all tickets

[restive condor]

Perfect, just let me know if this is right:

Ticket Opened
Viewers, Mods and Admins can see the ticket

Viewers can't use any commands
Mods & Admins can use commands

Ticket Closed
Viewers & Mods can't see the channel
Admins can see it and are able to delete it

[sand silo]

Yeap.

[gentle scaffold]

hello i am setting up my bot right now how can i make it that i dont have the buttons i want to have it like in the picture

thx for help

[restive condor]

Set the admin role as a support team role

The mods & viewers as an additional role

Go into the Command Configs > Only allow commands for Mods & Admins
Go into the Dashboard > Panel Configs > Buttons > Delete/Close/Claim...etc buttons and only allow the correct roles

[sand silo]

But in terms of channel permissions, mods & viewers are forced to have the same ones, right?

For instances, I wanted mods to be able to manage messages but not viewers

And use application commands (from other BOTs)

[restive condor]

You can set those permission to on the dashboard and allow/deny in the server role and category permissions

[ember kernel]

Thx very much

[iron night]

Gave +1 Rep to @idle flint (current: #23 - 214)

[humble sequoia]

━━ Nova's inquiry has been moved to a ticket ━━

[sand silo]

It doesnt sync with category, does it? We'd have to sync it manually

Honestly, creating tickets that sync with the category permissions would be great.

[restive condor]

If permissions are set to neutral on the dashboard, they will sync

[sand silo]

Do I need to set all permissions to neutral for them to sync? I had no idea this was a thing

[rapid kernel]

$rename Why does something work?
I don't need to work /rename

[restive condor]

Channels (tickets) copy role permissions, unless they're in a category, then category permissions.
Unless you have allowed/denied perms on the Dashboard (Which would be the same as manually allowing/denying for that channel)

[restive condor]

Hi, so $rename doesn't work but /rename does?

[rapid kernel]

Yup

[restive condor]

Do other text commands work?
Like $close or $delete?

[rapid kernel]

One minute for sure

[rapid kernel]

not working

[restive condor]

Could you run /debug in that same channel you're trying to rename

[rapid kernel]

From the bot website? Or from Discord?

[restive condor]

Discord

It's a command

[rapid kernel]

ok

[restive condor]

Your prefix is Free at the moment

So it should react to Freerename

To change the prefix, Dashboard > Panel Configs > Prefix

[rapid kernel]

What do I do ?

[restive condor]

Go to your server Dashboard

[rapid kernel]

Is it a link?

[restive condor]

Yep, see below

[humble sequoia]

https://tickettool.xyz/manage-servers

[restive condor]

Once there, go to the Server Settings Tab > Prefix and update the prefix to $ , or any other character

[night scroll]

Ive set one panel to auto delete a ticket once closed, but after a long time I need to do this with a new panel but for the life of me cant find where to set this. Anyone know where?

[restive condor]

Hey there! Dashboard > Panel Configs > General > Disable TWO STEP TICKET

[sand silo]

I mustve done something wrong. So I added the viewer role in the category and set its permissions. And I kept the mod and admin roles in the dashboard. But the viewer role wasnt added to the ticket

Do I need to setup the 3 roles in the category and remove from the dashboard?

[night scroll]

Thank you appreciate it 🙂

[iron night]

Gave +1 Rep to @restive condor (current: #15 - 327)

[rapid kernel]

Thanks

[iron night]

Gave +1 Rep to @restive condor (current: #15 - 328)

[restive condor]

My apologies if I wasn't clear, permissions should sync with the category but you still need to add them as an additional role to gain access to the tickets

[vapid nymph]

Hi, I was wondering where can I purchase Ticket tool premium?

[humble sequoia]

Discord Ticket Tool Premium <:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706>

Premium can now be purchased directly through discord! Either in the app directory (server settings) or directly from the bots profile.

<:TTWarning:1034178155872784494> Important Information <:TTWarning:1034178155872784494>

ONLY purchase premium through ONE of the two Ticket Tool Bots. If you purchased premium on the primary bot (White logo) and plan to use the premium bot, don't kick the primary bot!

What's different?

The Monthly price changed from $6.00 to $5.99
Yearly subscriptions are not yet available
Don't kick the bot, otherwise, the subscription will be canceled automatically
You'll need to buy the subscription from a computer or on the Application Directory
You might need to run the /premium command on your server to sync the premium status with your dashboard
A subscription can not be transferred between Servers

[idle flint]

See above how to get premium via Discord Subscriptions. Alternatively, we have paypal/crypto options if needed - for this just head to #🎫│make-a-ticket and open a billing ticket 🙂

[vapid nymph]

It's not working, can I buy it via Premium support

Nevermind, i've made a ticket

[sand silo]

Sorry for the late reply. I will only be able to try this tomorrow. Is it okay if I ping you if I have further questions regarding this issue?

[restive condor]

Sure, you can reply to this message 😄

[fluid cairn]

who can help me

[restive condor]

Hello, how can I help?

[fluid cairn]

so when i add the tiket to my server it dont show up

[humble sequoia]

Don't see your server in the dashboard?

Try using the Sync Servers button on your top center of the Dashboard page
You will possibly need to relog. Look below to see the steps on how to relog.

If this doesn't work

You should relog from the dashboard, you can do this by clicking here to log out immediately, and then log back in

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using the </permissionlevel:1029797400174399542> command on your Discord Server

If the bot's response is:

- @User is permission level: 0 (User)

You don't have any of the 3 levels required to access the server's dashboard

[restive condor]

Please see above ^^

Or do you mean it doesn't show up on the server?

[fluid cairn]

yes

[restive condor]

Make sure you are checking on a public channel (accessible to everyone by default)

[fluid cairn]

it is not there

[fluid cairn]

i checked every channel

[restive condor]

May you try re-inviting it

[fluid cairn]

ok

[fluid cairn]

still dont work

[restive condor]

Server name?

[fluid cairn]

The Vampire Legacies RP

[restive condor]

Ticket Tool is in the server

[fluid cairn]

yes

[restive condor]

Copy and paste the following:
@pseudo glen

[fluid cairn]

in to?

[restive condor]

Go into it's profile, and see if it has any roles

[restive condor]

Any channel in your server

[fluid cairn]

it has ticket tool

[restive condor]

Then the bot is in the server 😄

[fluid cairn]

it did nothing

umm

[restive condor]

Try using the $help command

[fluid cairn]

we talking about dif thing i think

lol

[restive condor]

Looks like it

You mean your panel message wasn't sent?

[fluid cairn]

This

it is not on mine

[restive condor]

Ah, I see.
Go to your Dashboard > Panel Configs and use the send button to send the panel

[fluid cairn]

ok hold on ler me see

i got it but it wont show up

But

[fluid cairn]

But it is not In mine

[restive condor]

Did you use the ''SEND'' button and selected that channel?

[fluid cairn]

OH!

[fluid cairn]

i see it now

so like mb for the bother

and the video i saw it was in 2021 and the website had a update so it was not the same.

[restive condor]

No worries, yes those videos need updating 😅

We have a docs page though, which can help.

And you can always #🎫│make-a-ticket

[humble sequoia]

https://docs.tickettool.xyz

[fluid cairn]

ok thank you!

[iron night]

Gave +1 Rep to @restive condor (current: #15 - 329)

[vapid nymph]

How do I make where they have to out their question in a box?

[humble sequoia]

Pop-up Forms

A Discord Form lets the user answer individual questions in a pop-up Form, which then displays the answers in the ticket message. This can save time if you already know what you want to ask the user.

Setup Forms

Forms can be enabled under Panel Settings > Form Options > Edit Forms Options. In the new pop-up window, you can now enable and edit your own Form.

Form Options

You can add up to 5 questions in the Discord form. This is a Discord limitation. Each question can have a placeholder in the input field, a minimum and maximum input, multi-line, and also the option to have the answer required.

Options

Question Title ➞ Your Question goes here
Question Placeholder ➞ The placeholder text in the input field
Required ➞ If enabled, the user has to answer this question, to submit the form
Multi-Line Input ➞Allows the user to input multiple lines
Minimum and Maximum Input ➞ Set a minimum and maximum input value for the user

Displaying the Answer

To display the answers from the user, you need to enable Auto display form results on the ticket message as an additional embed

If you don't want a second embed, go into your Panel Configs > Ticket Options > Edit Ticket Message. You use the variable {create.form.x} and replace x with the number of your question. For example, the response to Question 5 can be displayed with {create.form.5}.

[civic wagon]

^

[surreal moss]

Hi, So I bought 3 extra slots today, And only 2 out out of the 3 slots show. and the game is deepwoken.

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[slender sky]

@icy karma, I'm going to move this here, What is your native language?

[icy karma]

spanish

[slender sky]

Ope

One moment

[icy karma]

okay thanks

[slender sky]

Voy a utilizar Google Translate por ahora, pero ¿tu panel te muestra que tienes una suscripción premium?

No dudes en responder en español.

[icy karma]

okay gracias, y no no me muestra nada

te voy a mandar la captura de lo que hice

[slender sky]

Esperar

antes de hacer eso

Te recomiendo que abras un ticket de soporte aquí: #🎫│make-a-ticket message, selecciona la opción en español

[slender sky]

Una vez que alguien esté disponible, responderá a su ticket. ¡Gracias!

[icy karma]

me puedes explicar bien cono funciona todo esto

okay esta bien gracias

[slender sky]

Una vez que resuelvamos su problema de facturación, podremos continuar desde allí.

[icy karma]

hola me dijeron que no me pudenen ayudar, no se me hace justo ya que yo ya pague

[scenic plinth]

No ofrecemos soporte para el juego o la aplicación "Play Agent".

[icy karma]

me mando para aca el soporte

[scenic plinth]

Bueno no sé que decirte lamentablemente, parece que te enviaron al lugar equivocado.

[icy karma]

ok gracias

[iron night]

Gave +1 Rep to @humble sequoia (current: #17 - 307)

[slender sky]

It is a Custom command. You go here then hit new at the top. Then you can put in (1) what the command is, (2) and a description of what it does that only you will see on the dashboard. (3) Can select if it's to be DM'd to the person that does the command or not. (4) Select if only someone with the Admin role can trigger it. (5) Edit what the message is to be, and whether it's to be in an embed or not. (6) What the command will be that triggers the response. (7) Whether you have to match the case for each letter to trigger or not. and (8) whether the trigger message is deleted after wards.

[thorn hinge]

Is it possible to check deleted tickets?

[thorn hinge]

@slender sky

[slender sky]

No need to ping, whenever someone is available to answer they will. Next time someone in staff is pinged it'll be a warning. That being said I did answer you in #💬│general-chat

[slender sky]

I'll answer here, with past tickets if the ticket doesn't have transcript enabled, you won't be able to as far as I'm aware. With tickets closed after enabling it, you can see all users that chatted in the ticket, and who closed said ticket. I'm not at my PC atm to double check everything.

I need to head to bed though, if you need further help you can open a ticket in #🎫│make-a-ticket , and wait for someone in support to get back to you 🙂

[thorn hinge]

I have opened a ticket

[outer stream]

how to delete all tickets no metter closed or active, just all

[idle flint]

use the /purge command (must be the server owner)

[outer stream]

how to reset tiket numbers in all panels?

[idle flint]

Head to the dashboard and use the "Set Count" button for each panel

[velvet rock]

How to add support role in ticket system,
not in panel.
For eg:
using command $new support
and it opens a ticket, how to set so that every ticket will have accest to support members

each time to $new support
and there opens a ticket, but support team not able to see,
but in panel system they are already fixed as they can see all tickets

[humble sequoia]

How can I grant my team access to tickets?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to grant access to
4. Open the General options menu
5. Select your Support Team Roles
6. Save changes

[limber portal]

^

[velvet rock]

not in panels , when i use $new ticket

[limber portal]

thee $new command still makes a ticket under the panel you have the channel being watched's panel set to

[velvet rock]

oh fine

thanks

thanks @limber portal

[iron night]

Gave +1 Rep to @limber portal (current: #10 - 376)

[lost jetty]

hello help please

[humble sequoia]

Hello, we would love to help you, but if you don't tell us what you need help with we can't help you :(

[lone tundra]

Is there a way to have new tickets get opened in an existing channel vs creating a new channel for each ticket?

[vivid pelican]

why are tickets expired after 2 weeks now??

[humble sequoia]

ᴛᴋ's issue has been solved in another channel.

[restive condor]

HI, here's the response @jade topaz

[restive condor]

Hey there! Yes, that's somewhat possible with Storage Mode

Dashboard > Server Configs > Server Storage Mode - There's a bit of information there, let me know if you have any questions 🙏

[tranquil adder]

what can i do

[restive condor]

Hi there, could you run /debug in the channel where you're trying to post this?

left

[covert wing]

How do I get the ID of a panel?

[restive condor]

Hi there, that's the number just beside the panel name

[clever summit]

how to make categorys on the tickets

[restive condor]

Hey there! Dashboard > Panel Configs > Category

[covert wing]

I can't find

[restive condor]

1 & 2 are the IDs

Support Ticket panel ID -> 1
Verification panel ID -> 2

[covert wing]

Ohh that makes sense lol thanks

[dreamy pivot]

I have a question

so i have a done command but everytime I say done no prefix it runs the command

how can I do so only prefix

[restive condor]

Hey there! You must specify a prefix in the command trigger -> (prefix)done eg. $done

[dreamy pivot]

Thanks I got it

thanks @restive condor

[iron night]

Gave +1 Rep to @restive condor (current: #15 - 331)

[dreamy pivot]

how can I get the premium bot in my server

[humble sequoia]

Inviting and Enabling Premium Bot

The first thing you will need to do is invite the premium bot, an invite can be found here

Once the bot is in your server we will head to the dashboard and manage your server. When you are managing your server, you want to head into "Server Configs" then click the drop down menu under "Select the bot you would like to use on this server" then click "Ticket Tool#6207" and then save.

[restive condor]

^^

[jade topaz]

i keep getting failed to create ticket

[restive condor]

Hi there, could you screenshot the error message?

[jade topaz]

System Failure: Invalid Form Body
components[0].components[0].emoji.id[BUTTON_COMPONENT_INVALID_EMOJI]: Invalid emoji

Anyone can help me with this error message?

[restive condor]

Hey there! Could I get your server name or iD?

[jade topaz]

1102669549142290526

[restive condor]

Do you know which of the 12 panels is causing issues?

[muted carbon]

Help me the update by me is failed

I want to attach many buttons together

@deft cape

[humble sequoia]

Multipanels

For more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Panel -> Attached Panels

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[restive condor]

Hi there, see above ^

[muted carbon]

i did but update failed

It failed to update i deleted all channels

to do all this again

[restive condor]

Any error message when you attempted to update?

[jade topaz]

sorry for the late reply, all of them suddenly started giving this message while trying to close the ticket using the button. When I use the command it works perfectly fine

[restive condor]

Which panel was the ticket you were trying to close from?

Or is this with all tickets (panels)?

[muted carbon]

i JUST DID SOMETHING WRONG BUT IDK WHAT

[restive condor]

Could I get your server name or ID so I can check?

[muted carbon]

Can u help me i will do sharescreen

come General Voice

Dan?

[restive condor]

Support doesn't generally take part in voice channels. I'll join so you can screenshare only

Use /debug in the channel where you're trying to post this in please

The bot is missing ''READ CHANNEL'' permission for that channel

Yes

Ticket tool website > Panel Configs > Category

No problem, is that all?

Great, have a nice day!

[raven crater]

what does this mean

[fiery quiver]

I tried to ping a role. But it isn't pinging it, how do I fix that?

[humble sequoia]

Invalid Form Body: Invalid emoji

This error indicates you have selected an invalid emoji, i.e. an emoji the bot isn't capable of using, in a button field

Which Emoji?

This depends upon which action the error is appearing, the most common cases are the Create Ticket button or one of your Dropdown emojis. You can visit your Button's List to find all available buttons and find the conflicting one by yourself.

Why doesn't the bot accept it as valid?

• You selected an emoji that doesn't exist anymore, i.e. that has been deleted
• You wrote text there, instead of an emoji (or in addition to an emoji)
• You entered a code for a custom emoji from a server that the bot is not a member of
• You entered a custom emoji code incorrectly
• You're on iPhone and entered an emoji using the phone's emoji pad (use the emoji selector in the website instead)

[austere forge]

hey there, see above ^^

[austere forge]

remove @

[fiery quiver]

I will try that.

[bitter goblet]

Hey

Is it possible for a form to pop up after they press a button on the panel?

[humble sequoia]

Pop-up Forms

A Discord Form lets the user answer individual questions in a pop-up Form, which then displays the answers in the ticket message. This can save time if you already know what you want to ask the user.

Setup Forms

Forms can be enabled under Panel Settings > Form Options > Edit Forms Options. In the new pop-up window, you can now enable and edit your own Form.

Form Options

You can add up to 5 questions in the Discord form. This is a Discord limitation. Each question can have a placeholder in the input field, a minimum and maximum input, multi-line, and also the option to have the answer required.

Options

Question Title ➞ Your Question goes here
Question Placeholder ➞ The placeholder text in the input field
Required ➞ If enabled, the user has to answer this question, to submit the form
Multi-Line Input ➞Allows the user to input multiple lines
Minimum and Maximum Input ➞ Set a minimum and maximum input value for the user

Displaying the Answer

To display the answers from the user, you need to enable Auto display form results on the ticket message as an additional embed

If you don't want a second embed, go into your Panel Configs > Ticket Options > Edit Ticket Message. You use the variable {create.form.x} and replace x with the number of your question. For example, the response to Question 5 can be displayed with {create.form.5}.

[austere forge]

hey there, see above

[jade topaz]

It’s for all of them

[small basalt]

do i need to close a ticket in order for it to be completed?

[pseudo ravine]

Hey there. Can you elaborate on the "completed" part?

[small basalt]

I just finished doing an appeal, and there is a button that says "Close Ticket"

Completed like so it's validated to be reviewed by a staff

[pseudo ravine]

It depends on how they set their appeal system

[small basalt]

Got it. Thanks @pseudo ravine

[pseudo ravine]

You're welcome, glad I could help!

[vapid surge]

Is there somewhere I could see some examples/template of how custom commands are being used? I am new to TicketTool and having a hard time visualizing how a custom command could be utilized

[obtuse tundra]

@limber portal unban me from bleed server so i can purchase the bot

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[whole zinc]

Uhm

[tight pumice]

Can you help please, when creating a ticket, all participants are added, how can I do this so that only moderators and the participant who created the ticket are added?

[coral wave]

i have 3 panels how can i have it say what pannel they chose when an admin sees the ticket

[restive condor]

Hi there, you will need to include that information in the ticket message or ticket name

[humble sequoia]

Ticket names

The ticket name is the default channel name of all tickets. To edit it, go to your Dashboard > Panel Configs > Ticket. There you can edit the channel name of opened and closed tickets. You can also use variables in there.

Note: This is a premium feature

Ticket Message

The Ticket Message is the first message sent by the bot on a new ticket. To customize it head over to your Dashboard ➞ Panel Configs ➞ Ticket ➞ Edit Ticket Message

[restive condor]

Hi there, see below

Everyone can see my tickets!
There are two possible reasons for this issue:

• 1 The @everyone role being selected as a Support Team Role (Dashboard > Panel Configs > General), this by default will grant access to the tickets. To fix it you can simply remove the role from this set of roles and new tickets should be private again.

• 2 The @everyone role opened permissions have granted access to tickets. To fix it mark as ❌ the View Channel permission and new tickets will be private. (Dashboard > Panel Configs Permissions)

[south tartan]

hello how do i get the premium key i cant find it

[restive condor]

Hey there! Did you subscribe via Discord?

[south tartan]

i have the free trial

but i cant find the key

[restive condor]

Ah, you don't need a key. Just use the button and it should enable

[tacit pulsar]

Hello, how can I setup ticket on my server because It doesn’t let me do it

[humble sequoia]

Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

Create a Panel

To create a panel we are going to need to head over to the Panel Configs Tab on the Dashboard.

Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and you are ready to get started with configuring your panel.
An example of a creating a panel is shown below.

Send the Panel to a Channel

Once the panel has been created, use the blue Send button and select the channel you want the panel to be sent to.

The Panel wasn't send

Use the </debug:ID> command to diagnose possible permission issues with the bot.

[austere forge]

Hi there, see above

[tacit pulsar]

Thx when I’m get home I’ll try

[iron night]

Gave +1 Rep to @austere forge (current: #45 - 38)

[slender minnow]

check your permission level

[wide patrol]

I'm an administrator, and the bot's role is lower than mine

[slender minnow]

run /permissionlevel and ss the response for me

[slender minnow]

You're missing permission to access dashboard

You will either need administrator permission or a dashboard role.

[humble sequoia]

Dashboard Roles

Any role you put there will have full access to the ticket tool dashboard. The server owner and users with admin permissions already have access to the dashboard.
Be careful of which roles to put here

Mar 12, 2024, 10:14 AM

[wide patrol]

Perfect, thank you 😄

[sturdy turret]

Is editing the ticket message premium only

[limber portal]

Hi, some specific parts of customisation for messages is premium only yes

[sturdy turret]

👎

[balmy niche]

I'm trying to send the bot panel for the ticket creation in my discord but everytime it says that the application didn't respond

[limber portal]

can you run /debug please?

[balmy niche]

Not working, application did not respond

[limber portal]

The bot is missing the send messages permission in your channel

[balmy niche]

You were right, thanks

[iron night]

Gave +1 Rep to @limber portal (current: #10 - 380)

[jade topaz]

System Failure: Invalid Form Body
components[0].components[0].emoji.id[BUTTON_COMPONENT_INVALID_EMOJI]: Invalid emoji

can someone help me witht his error message?

[viscid jetty]

can i make the bot send a ticket to a different server?

[magic rover]

Guys how can I know the answers of the question that I put in the bot

Iam the admin of the server and I want to know how to read the answers of the new members who create tickets

[sand silo]

Sorry for the VERY late reply. Did not work, I set the permissions to neutral for the additional roles and set their accesses in the category the tickets are in, and they did not sync with the category. They just were set to neutral

[humble sequoia]

Invalid Form Body: Invalid emoji

This error indicates you have selected an invalid emoji, i.e. an emoji the bot isn't capable of using, in a button field

Which Emoji?

This depends upon which action the error is appearing, the most common cases are the Create Ticket button or one of your Dropdown emojis. You can visit your Button's List to find all available buttons and find the conflicting one by yourself.

Why doesn't the bot accept it as valid?

• You selected an emoji that doesn't exist anymore, i.e. that has been deleted
• You wrote text there, instead of an emoji (or in addition to an emoji)
• You entered a code for a custom emoji from a server that the bot is not a member of
• You entered a custom emoji code incorrectly
• You're on iPhone and entered an emoji using the phone's emoji pad (use the emoji selector in the website instead)

[limber portal]

^

[humble sequoia]

Pop-up Forms

A Discord Form lets the user answer individual questions in a pop-up Form, which then displays the answers in the ticket message. This can save time if you already know what you want to ask the user.

Setup Forms

Forms can be enabled under Panel Settings > Form Options > Edit Forms Options. In the new pop-up window, you can now enable and edit your own Form.

Form Options

You can add up to 5 questions in the Discord form. This is a Discord limitation. Each question can have a placeholder in the input field, a minimum and maximum input, multi-line, and also the option to have the answer required.

Options

Question Title ➞ Your Question goes here
Question Placeholder ➞ The placeholder text in the input field
Required ➞ If enabled, the user has to answer this question, to submit the form
Multi-Line Input ➞Allows the user to input multiple lines
Minimum and Maximum Input ➞ Set a minimum and maximum input value for the user

Displaying the Answer

To display the answers from the user, you need to enable Auto display form results on the ticket message as an additional embed

If you don't want a second embed, go into your Panel Configs > Ticket Options > Edit Ticket Message. You use the variable {create.form.x} and replace x with the number of your question. For example, the response to Question 5 can be displayed with {create.form.5}.

[limber portal]

^

[real breach]

how can i make new opened ticket to be the user name not like ticket count

example

ticket-3la2

insted of

ticket-0450

[humble sequoia]

━━ 3la2's inquiry has been moved to a ticket ━━

[frigid cobalt]

Hi there, i wanted to activate ticket tool into my channel but after configing It on the app and clicking send, I says the bot doesn't have the permissions when on discord It does and I also gave it perms on the app too

[restive condor]

Hi there, could you run the /debug command in the channel where you're trying to post your panel in?

[frigid cobalt]

I just done It there and everything Is ticked but It still doesn't allow It in

If this is any help, this is the message I recieve

Failed: Invalid Form Body components[0].components[0].emoji.name[BUTTON_COMPONENT_INVALID_EMOJI]: Invalid emoji

[restive condor]

You can only have text in the button text field.

Please remove the text from the button emoji field

(Dashboard > Panel Configs > Buttons > Create Ticket Button)

[frigid cobalt]

Oh, thank you! That worked

[jade topaz]

Why is it saying the name I’m is report when the panel name is feedback?

[humble sequoia]

━━ isy's inquiry has been moved to a ticket ━━

[sand silo]

@restive condor

[restive condor]

Sorry, it seems like I was mistaken.
What I said only applies to public channels, private channels must have their own permissions manually setup.

Permissions set to should sync with role permissions though. So if you allow to your mods to manage messages in the role settings and keep the additional role permissions for additional roles to it should work

Let me know if it doesn't work so we can take a closer look

[restive condor]

^ - Meant to reply ping

[sand silo]

Oh, my bad :(

[restive condor]

No worries, it was my fault

[sand silo]

Yeah I know that works and that setting to neutral syncs with the role permissions. But all roles in our server have all their permissions set to neutral so this method wouldnt work.

[restive condor]

Are your mods able to manage messages on all channels?

Or most?

[sand silo]

Yes because we set all those permissions in the channels

[restive condor]

Sorry for the wait.

You can just allow them on their role and then deny for the channels (if any) where they can't delete message.

This would be the only way unfortunately.

(Unless you'd like for your mods to still be able to see tickets once closed but just not being able to delete them, or give your admin actual admin perms [not recommended])

[sand silo]

Yeah Im gonna have to resort to that, thank you for the thorough help.

Thanks @restive condor

[iron night]

Gave +1 Rep to @restive condor (current: #15 - 333)

[restive condor]

No problem and apologies for the inconvenience

[sand silo]

Nothing at all!

[strong mulch]

What does the ticket mean by ticket slot a-z??

[glossy trout]

Hey can someone help me it’s saying this when I try to do /setup

[austere forge]

pls use /debug command in same channel

[glossy trout]

Thank you

[austere forge]

the bot lacks the authorization to send messages in the channel 🙂

[glossy trout]

Oh yh thank you got it

[austere forge]

You're welcome, glad I could help !

[naive oak]

Hi, I don't see my ticket number, can someone help me

I don't see the code and it doesn't allow me to write

[austere forge]

Hi there,
Unfortunately we will not be able to help you, you will have to ask for help directly from the admin on server

[naive oak]

It would be possible to delete my ticket, so that I can open another one

Also I wonder if this is just a visualization problem of mine, the owner of the server, does he see my ticket?

[valid fable]

I have a question, I added roles that can access to the tickets but I should open tickets for them manually. What should I do?

[fallow ingot]

I don’t quite understand, can you be more specific? When you say you added roles that can access the tickets - I’m assuming this is your support team roles? I’m lost lol

[fallow ingot]

It’s likely your ticket was closed by server staff or you were removed from the ticket. When tickets are closed - the ticket opener’s ability to view the ticket is removed, hence why you’re unable to see it. Best way to solve your problem would be to contact an admin and ask them to look into it for you.

[valid fable]

Yes exactly. I added our support role to acccess to each ticket. But they can't access to this.

[fallow ingot]

Double check you saved the changes on the dashboard and the correct support role was assigned. If not, let me know and I can help you look into it further

[valid fable]

Yes, I double checked many times. Still the same.

[fallow ingot]

Can we move to a ticket. I can open one for you, would this be okay?

[valid fable]

Sure.

[fallow ingot]

Awesome, one sec

[severe vine]

My two accounts are stopped today.

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[fossil lily]

how can i create multiple buttons with the panel?

[humble sequoia]

Multipanels

For more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Panel -> Attached Panels

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[austere forge]

Hi there, see above

[fossil lily]

thanks mate

thanks @austere forge

[iron night]

Gave +1 Rep to @austere forge (current: #45 - 39)

[mellow whale]

Hey alll, any idea why I can't see the names of my tickets I have created under the multi select dropdown? They are all named correctly on the dashboard.

[void oriole]

Can you not play a match in fortnite chapter 2 season 2

[sharp kernel]

what is this bro

i'm administrator

[pseudo ravine]

Read below

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[pseudo ravine]

Hey there. It seems like a security bot might have quarantined Ticket Tool. Could you double check that?

[south thicket]

Is there a way to allow users who are timed out to still be allowed to open tickets?

[pseudo ravine]

Hey there. Unfortunately not

[south thicket]

thank you 🥲

[pseudo ravine]

You're welcome, glad I could help!

[opal fox]

How do i add custom emojis to panels

[opal fox]

Hellooo do you think you can help me aswell rq

[pseudo ravine]

Hey there. Are you getting an error when trying to add your emoji?

[lament geyser]

Hii

HOw do i change the ticket limit on a panel??

[austere forge]

Hi there,
Dashboard > Panel configs > Limits Open tickets each user

[sharp widget]

theoretically what would happen if i spammed the /debug command

[unkempt berry]

i can't verify

waht can i do?

[opal fox]

Im trying to add a custom emoji

But im not sure how

[pseudo ravine]

Hey there. If you’re wondering about an internal ratelimit, most likely it won’t happen

[pseudo ravine]

Hey there. How does this relate to Ticket Tool?

[unkempt berry]

by the bot

[rigid trench]

Hello everyone who had to read this!
Could you please advise if it's possible to add a requirement for attaching a screenshot in the form?🙂

[pseudo ravine]

Can you elaborate please

[pseudo ravine]

Have you looked at this part?

[unkempt berry]

no

in this server i can't verify

[pseudo ravine]

Hey there. Unfortunately the modal only supports text boxes

[pseudo ravine]

This server?

[rigid trench]

Thanks! Have a good day❤️

[iron night]

Gave +1 Rep to @pseudo ravine (current: #11 - 371)

[pseudo ravine]

You’re already verified

[unkempt berry]

yes

[unkempt berry]

nop

[pseudo ravine]

You’re welcome, glad I could help!

[unkempt berry]

i can't see rank

[opal fox]

Oh i was trying to do it through the drop down menu

[pseudo ravine]

Can you send a screenshot please

[unkempt berry]

yes

[pseudo ravine]

It still applies to both places

[opal fox]

Ah alright bet

[unkempt berry]

so i am verified?

[pseudo ravine]

You are verified in this server

[unkempt berry]

ok

and another question

can i be discord admin?

[pseudo ravine]

No

[unkempt berry]

why?

[pseudo ravine]

We don’t give out admin to random members

[opal fox]

Do yk what i ddi wrong?

[unkempt berry]

how can you give me?

[pseudo ravine]

You need an emoji for the Blaze panel

[opal fox]

Wdym

[pseudo ravine]

We will not give you admin

[unkempt berry]

thanks

thanks @pseudo ravine have good time

[iron night]

Gave +1 Rep to @pseudo ravine (current: #11 - 372)

[pseudo ravine]

You need an emoji

[opal fox]

Still wont wor

I put in place holder emojis to test it and it didnt work

[pseudo ravine]

Are you 100% sure Ticket Tool can view the channel, and can send messages in it?

[opal fox]

Yup

It works without the emojis

[pseudo ravine]

Can I get the server ID

[opal fox]

Ofc

I sent it to dms

[pseudo ravine]

Please delete it from DMs, I didn’t ask for it in DMs

[opal fox]

Oh

1164580057226948709

I js dont rlly know what you can do with a server id

So i sent it to dms instead

[pseudo ravine]

Only Ticket Tool Staff can use it to view your dashboard

[opal fox]

Ah alrigjt

[opal fox]

Well there it is ^

[pseudo ravine]

You’re 100% sure the eman emoji is valid?

[pseudo ravine]

I’m assuming you used the /id command?

[opal fox]

No i js right click

And copy the id

[pseudo ravine]

That works too

[pseudo ravine]

Which panel is this, the one you tried to send

[pseudo ravine]

Just for testing, can you change the eman emoji to a default emoji

[opal fox]

Ofc

It sent now

[pseudo ravine]

Then there’s an issue with the emoji

[opal fox]

Yea

Custom emojis in general

[pseudo ravine]

Could you run the /id command on the eman emoji and send a screenshot

[opal fox]

Sure

[pseudo ravine]

You have a different ID in the dashboard

[opal fox]

I js copied it

Idk

[pseudo ravine]

Copy that ID into the dashboard

[opal fox]

Aight

[vast quarry]

as far as i know you can only have 2 types of tickets right? does premium allow me to have more?

[pseudo ravine]

Hey there. You can have unlimited panels

Free or premium

[opal fox]

Sorry something important came up but yes it did work tysm

[scenic jungle]

Is it just for me the bot is down?

[agile sequoia]

I think it is

lol

[restive condor]

Hi @agile sequoia @scenic jungle
Could I get your server IDs?

[agile sequoia]

829140281412157450

[scenic jungle]

592427728498720772

[shadow lynx]

Hello, how do I set up ticket claiming?

[scenic jungle]

It says interaction failed when trying to claim

[agile sequoia]

Says interaction failed for everything

[humble sequoia]

Claiming Options

Claiming allows you to change the ticket name, category and permissions. To use it you have to enable it first on your Dashboard > Panel Configs > Claiming

Note: This is a premium feature

[limber portal]

^^

[agile sequoia]

@restive condor so is the bot having issues or is it just us?

[scenic jungle]

For the other server I am moderating it is working

[restive condor]

Seems to be just you.
Could you run /debug please

[restive condor]

^

[agile sequoia]

https://discordapp.com/channels/509192800865353738/662692902245498910/1217524267718017025

[restive condor]

Ok so the bot is working.

Is this only when claiming?

[agile sequoia]

All interaction were failing before, not even /help was working. But now it is working again.

Ty for your help

[restive condor]

No problem

[humble sequoia]

Thank you

Thank you for purchasing Ticket Tool Premium @agile sequoia. You have now been given the <@&535595160189403136> role!

Found 6 servers in total and 1 with premium and permission

[restive condor]

There's your premium role

[agile sequoia]

Cheers

[umbral niche]

hello! I've gone through trouble shooting and am still getting a 0% connection reading to my server

[restive condor]

Hi there, may you specify?

[umbral niche]

I have downloaded the grass extension, but on my dashboard it appears to not be connected

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[umbral niche]

I have downloaded the grass extension, but on my dashboard it appears to not be connected

[humble sequoia]

⚠️ Please read the messages previously sent by our team ⚠️

[drowsy flower]

How I can delete all the ticket in the same time ?

[restive condor]

Hi there, you can use the /purge command

[drowsy flower]

is there a way to save all the transcript ?

with purging all ?

[restive condor]

No, you will have to transcript before purging

Either by using the button or by copying and pasting $transcript on all tickets

[drowsy flower]

Thank a lot

[solemn grove]

why i cant post a panel he have admin and cant post a panel can someone help me

[jade topaz]

hi, how can I put a description similar to this, how do I edit that?

[austere forge]

Hi there,
Dashboard > Panel configs > Panel Edit Panel Message -> Embed Editor

[austere forge]

hi, can you tell more about your problem pls

[jade topaz]

ty so much

[iron night]

Gave +1 Rep to @austere forge (current: #44 - 40)

[solemn grove]

i had deleted the panel in the chat in discord then i could not add a new one because he said he has no rights for it although he has admin role etc everything he needs now i deleted the old panel but created a new one on the homepage and tada it worked why do i now have to delete the panel on the homepage every time i change something and redo everything so he can post something ?

[austere forge]

Have you tried pressing the Update button instead of resubmitting each change to the panel?

[solemn grove]

yes he want a number but this have i in this time not i have delete the panel in the discord chat

[austere forge]

with the Update button it asks you for a message link
This is the link to which the panel appears in channel

[solemn grove]

yes i didn't have it because i had already deleted the panel in the discord channel

so it is normal that you have to create a complete new panel on the website?

[austere forge]

to update your panel?

[copper owl]

quick question, just making sure i didnt miss anything in the docs, there's no command to move to another category for tickets (like moving the ticket made in a specific panel to another one)

[solemn grove]

i think we are talking past each other i couldn't update it because i deleted the message so i had no massage link i tried to post it again with the send button a copy of it didn't work either only when i created a new panel he posted it

he always told me that he had no authorization although the bot has admin and all rights

[restive condor]

Hey Comet!! 👋
Currently, no.

You would need to manually move the panel and /add // /remove the corresponding people

[copper owl]

yikes alr

[austere forge]

pls use /debug command in same channel

[solemn grove]

ohh thx make i for the next time

[iron night]

Gave +1 Rep to @austere forge (current: #44 - 41)

[gray lantern]

hi, i had a question

2 things

the first thing is that tickets created go to the top instead of the ticket category

and the second thing is, i can see the form but the person making the ticket sees https://docs.tickettool.xyz/debugging/errors/ff941d18-0ee3-46fa-86d1-ebadb1ef0015

and transcripts arent sending..

[gray lantern]

fixed this

[gray lantern]

fixed this as well

so the only issue is tickets aren't going into the proper category

this error as well

nvm fixed it all myself thanks guys

[sick pewter]

How do I get this to display in my ticket chanel ? I cant work out how to do it and I dont know where the id is..:

[humble sequoia]

How do I send a panel?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to send
4. Indicate to which channel it should be sent to
5. Send the panel

[fallow ingot]

Here is instructions that you can use to help you send the panel @sick pewter ^^

[summer plover]

Hello, i have an issue closing tickets. it doesnt react anymore.

[austere forge]

Hi there, Do you have an error message?

[summer plover]

Hi, no i dont get a message at all.

[austere forge]

nothing happens when you react to the ticket to close it?

[summer plover]

no nothing

[limpid latch]

How does this thing work?

[austere forge]

Can you try doing the $close command and tell me if anything happens

[austere forge]

Hi there
Looking to setup the Ticket Tool bot?

[limpid latch]

Yes

[humble sequoia]

Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

Create a Panel

To create a panel we are going to need to head over to the Panel Configs Tab on the Dashboard.

Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and you are ready to get started with configuring your panel.
An example of a creating a panel is shown below.

Send the Panel to a Channel

Once the panel has been created, use the blue Send button and select the channel you want the panel to be sent to.

The Panel wasn't send

Use the </debug:ID> command to diagnose possible permission issues with the bot.

[austere forge]

see above

[summer plover]

It says the application didnt react

[austere forge]

If the application didnt respond, please run the /debug command

[summer plover]

I did, still doesnt work. Do you need the link it gave me?

[austere forge]

all good for me, the bot does not have permission to Read Channels* 🙂

in the ticket

[summer plover]

Alright ill check.

[summer plover]

That was it indeed. But how do i change it so the bot has permission for future tickets?

In my settings the bot has permission

[austere forge]

Unless I'm mistaken, the Ticket tool will have the necessary permissions for future tickets
maybe someone on your server's staff changed the permission in channel

[summer plover]

Ill keep an eye on it! thanks for your help!

[iron night]

Gave +1 Rep to @austere forge (current: #44 - 42)

[austere forge]

You're welcome, glad I could help !

[void oriole]

i am having a problem where i can not load into a match on 12.41 ch2 season 2

[limpid latch]

Hey can I make it where other roles can access tickets

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[pseudo ravine]

@void oriole Read this ^

[humble sequoia]

How can I grant my team access to tickets?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to grant access to
4. Open the General options menu
5. Select your Support Team Roles
6. Save changes

[pseudo ravine]

@limpid latch Read this ^

[void oriole]

Okay so there really is no way to fix this

[pseudo ravine]

We cannot help you with your issue, so we do not know

[void oriole]

Okay thats fine thanks for responding though

[limpid latch]

Thanks

[iron night]

Gave +1 Rep to @pseudo ravine (current: #11 - 373)

[pseudo ravine]

You're welcome, glad I could help!

[visual oxide]

Hello, i have a question. Is it possible to open the ticket but before you open it it has some questions?

[humble sequoia]

Pop-up Forms

A Discord Form lets the user answer individual questions in a pop-up Form, which then displays the answers in the ticket message. This can save time if you already know what you want to ask the user.

Setup Forms

Forms can be enabled under Panel Settings > Form Options > Edit Forms Options. In the new pop-up window, you can now enable and edit your own Form.

Form Options

You can add up to 5 questions in the Discord form. This is a Discord limitation. Each question can have a placeholder in the input field, a minimum and maximum input, multi-line, and also the option to have the answer required.

Options

Question Title ➞ Your Question goes here
Question Placeholder ➞ The placeholder text in the input field
Required ➞ If enabled, the user has to answer this question, to submit the form
Multi-Line Input ➞Allows the user to input multiple lines
Minimum and Maximum Input ➞ Set a minimum and maximum input value for the user

Displaying the Answer

To display the answers from the user, you need to enable Auto display form results on the ticket message as an additional embed

If you don't want a second embed, go into your Panel Configs > Ticket Options > Edit Ticket Message. You use the variable {create.form.x} and replace x with the number of your question. For example, the response to Question 5 can be displayed with {create.form.5}.

[jade topaz]

How do I create a ticket on my discord server?

[golden epoch]

How do i make it when, i make a ticket the ticket goes to a specific category?

[humble sequoia]

Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

Create a Panel

To create a panel we are going to need to head over to the Panel Configs Tab on the Dashboard.

Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and you are ready to get started with configuring your panel.
An example of a creating a panel is shown below.

Send the Panel to a Channel

Once the panel has been created, use the blue Send button and select the channel you want the panel to be sent to.

The Panel wasn't send

Use the </debug:ID> command to diagnose possible permission issues with the bot.

[austere forge]

hi there, see above 🙂

[austere forge]

Hi there,
Dasboard > Panel configs > Category now specify a category where the open ticket will be moved

[golden epoch]

Okay, thank you so much

[iron night]

Gave +1 Rep to @austere forge (current: #44 - 43)

[golden epoch]

whats rep?

[austere forge]

reputation

[golden epoch]

oh, so how do i do that?

[austere forge]

Unfortunately, I wouldn't be able to tell you, but the reputations are made with the bot @iron night

[golden epoch]

Oh, okay thank you

[iron night]

Gave +1 Rep to @austere forge (current: #44 - 44)

[grizzled quiver]

I would like to add an icon to my questions on the drop down menu for tickets. How do I add this? Thanks

[tawny anchor]

Can you tell me how to see who deleted tickets?

[idle flint]

You can see it in the ticket transcript if it was saved, of in your ticket logs if you have that enabled

[tawny anchor]

Thanks, I'm going to try to figure out who did it right now.

[iron night]

Gave +1 Rep to @idle flint (current: #23 - 218)

[jade topaz]

I need help. I'm trying to make a dropdown menu on my ticket system with Sapphire bot help but for some reason whenever I open a ticket it doesn't go to its assigned category and it remains public for everyone

[potent kernel]

how do i make tickets look like this (I mean the collapsible menu with options)

[humble sequoia]

<:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706> Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on

First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

• Panel doesn't send? Make sure you have a valid emoji selected
• Option doesn't show up? Check if two options have the same panel in the DropDown Editor

$dropdown

[limber portal]

^^

[potent kernel]

alright but i just send it to the channel and it doesnt show a dropdown menu

its just buttons

[calm parrot]

is ticket tool dashboard broken

cant login to server dashboard

[tardy isle]

Hello, looking into this bot and wanted to see if there is a demo dashboard available to see after I create the demo ticket? I would like to see how they are managed and what the free v paid teirs have to offer.

[modest tendon]

What is the benefit of this?

[idle flint]

Hard to tell what exactly you are asking, but in your screenshot, the automation / commands are enabled and can only be used by your support team. This would prevent anyone outside of your support team using those commands.

[cursive lantern]

This is grave digging a bit, but how do I enable thread style ticket creation?

[idle flint]

On the Dashboard > Panel Configs > Thread Style. You will then enable and ensure you select an appropriate channel

[cursive lantern]

I see, awesome. Thank you!

Thank you Windy!

Thank you @idle flint

[iron night]

Gave +1 Rep to @idle flint (current: #23 - 219)

[cursive lantern]

another question, for some reason my support staff can't talk in the threads

is that ticket tool? or is that my support stuff role I messed it up?

[potent kernel]

can someone help?

[idle flint]

Did you select the "auto add team to thread" ?

[cursive lantern]

Yup, I did...they can see the thread but can't talk in it

[idle flint]

yeah, possibly check your permissions on discord to see if its blocking them from talking in threads

[cursive lantern]

yea gonna check that now

[idle flint]

What is your server name?

[potent kernel]

・ mirko

its not that popular

[idle flint]

this might be your issue

Once you enable, make sure you re-send your panel to your discord and hopefully it will show the drop down menu for you

[potent kernel]

alright thanks

[iron night]

Gave +1 Rep to @idle flint (current: #23 - 220)

[jovial pike]

How do i get the ticket bot to put the message with the ticket reaction in my ticket channel

[humble sequoia]

Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

Create a Panel

To create a panel we are going to need to head over to the Panel Configs Tab on the Dashboard.

Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and you are ready to get started with configuring your panel.
An example of a creating a panel is shown below.

Send the Panel to a Channel

Once the panel has been created, use the blue Send button and select the channel you want the panel to be sent to.

The Panel wasn't send

Use the </debug:ID> command to diagnose possible permission issues with the bot.

[jovial pike]

Thanks @pseudo ravine

[iron night]

Gave +1 Rep to @pseudo ravine (current: #11 - 374)

[pseudo ravine]

You're welcome, glad I could help!

[potent kernel]

how do i make it so that staff gets mentioned in a ticket

[umbral niche]

hello, has anyone successfully gotten help regarding network issues (mine isn't connected at all). I made a support ticket that seems to have been deleted

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

How to automatically ping my support team on a ticket?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to ping your support on
4. Open the Ticket options menu
5. Click on Edit Ticket Message
6. In the Message Content use one of the role mention syntax (**{@Role Name}** / **{Role ID}**)
7. Save changes

Note: For this to work properly, Ticket Tool requires the Mention Everyone permission. Or the role must have the Allow anyone to @mention this role setting enabled

[restive condor]

Hi there, see above ^

[hallow token]

Ticket Closed by @hallow token

[austere forge]

hey, how can we help you?

[hallow token]

A mi auto no se le echa gasolina

Dice que no tienes depósito de gasolina

[austere forge]

english pls, or opened a ticket in your language > #🎫│make-a-ticket

[fiery quiver]

I tried to do role pings but, it just doesn't ping.

[austere forge]

make a sure bot Ticket Tool requires the Mention Everyone permission. Or the role must have the Allow anyone to @mention this role setting enabled

[fiery quiver]

Ok.

[fiery quiver]

It has admin so it shouldn't need to have role mention perms off.

Nvm it does, fixed.

Thanks

[elfin thorn]

Ich habe das gleiche Problem deutsch

[median sail]

hey, ticket tool isn't showing our server on the dashboard even though it's in our server.

[elfin thorn]

Can you speak German ? It is ok. My English isn’t good

[median sail]

If you need support in german then open a ticket under that in #🎫│make-a-ticket

[elfin thorn]

I have make this. I ask in this chanal too

[median sail]

Then i guess just wait till someone who is proficient in german can assist.

[elfin thorn]

Ok

[elfin thorn]

I translate with google. Do you have refresh the page

[austere forge]

Hi there, you have just opened a ticket please wait for one of our members to respond to this one 🙂

[austere forge]

Hi !
Try hitting the "sync servers" button on the dashboard, if that doesnt work, try running a $permissionlevel command in the server that is missing and let us know what it says

[elfin thorn]

I do not make this with the website because my internet is low

[austere forge]

You're missing permission to access dashboard

[median sail]

Which is weird because I am an server manager

Which permissions do I need?

[elfin thorn]

Im too my Server. I know my English is very bad 😅

[humble sequoia]

Don't see your server in the dashboard?

Try using the Sync Servers button on your top center of the Dashboard page
You will possibly need to relog. Look below to see the steps on how to relog.

If this doesn't work

You should relog from the dashboard, you can do this by clicking here to log out immediately, and then log back in

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using the </permissionlevel:1029797400174399542> command on your Discord Server

If the bot's response is:

- @User is permission level: 0 (User)

You don't have any of the 3 levels required to access the server's dashboard

[austere forge]

see above 🙂

[median sail]

Ah, I see now.

[elfin thorn]

By my server is this

[median sail]

Do you have some instructions I can send to our owner on how to add roles so they can see the dashboard?

[elfin thorn]

Oh sry. I don’t see this message

[austere forge]

Sure,

Dashboard > Server configs > Dashboard Role and added the roles to which he wants to give access to the Dashboard

[austere forge]

don't worries, try use the "sync servers" button on the dashboard

[elfin thorn]

Unfortunately, I can't because my data volume

Is used up. Is this possible via an order?

[austere forge]

unfortunately no, only on the Dashboard

[elfin thorn]

Oh Okey. Then a must to Whait of tomorrow

Thank you @austere forge 🙏

[potent kernel]

thanks

[iron night]

Gave +1 Rep to @restive condor (current: #15 - 336)

[tulip tulip]

How can I see what questions are closed?

[buoyant hare]

.

[austere forge]

Hey there. Can you elaborate on the "question" part?

[tulip tulip]

Hello.
A private channel was created with the ticket.
Then I closed that channel.
I can no longer see that channel and would like to see its contents again.

[austere forge]

Unfortunately, if you have not set up transcripts, there will be no way to review the content of the ticket closed 🙂

[austere forge]

Below you show how you can set this up, to view the contents of the ticket after it is closed

[humble sequoia]

How do I set a transcript channel?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to grant access to
4. Open the Transcript options menu
5. Using the Transcript Channel selector, pick the channel you want your transcripts to be sent to
6. Save changes

[tulip tulip]

You are very kind.
Problem solved.
Thank you.

[iron night]

Gave +1 Rep to @austere forge (current: #43 - 46)

[flat raptor]

Hello i want to know

how to change bot's language

[austere forge]

hey there, not possible at the moment 🙂

[olive holly]

Invalid Form Body
components[0].components[1].emoji.id[BUTTON_COMPONENT_INVALID_EMOJI]: Invalid emoji

wth is this

[humble sequoia]

Invalid Form Body: Invalid emoji

This error indicates you have selected an invalid emoji, i.e. an emoji the bot isn't capable of using, in a button field

Which Emoji?

This depends upon which action the error is appearing, the most common cases are the Create Ticket button or one of your Dropdown emojis. You can visit your Button's List to find all available buttons and find the conflicting one by yourself.

Why doesn't the bot accept it as valid?

• You selected an emoji that doesn't exist anymore, i.e. that has been deleted
• You wrote text there, instead of an emoji (or in addition to an emoji)
• You entered a code for a custom emoji from a server that the bot is not a member of
• You entered a custom emoji code incorrectly
• You're on iPhone and entered an emoji using the phone's emoji pad (use the emoji selector in the website instead)

[austere forge]

hey there, see above 🙂

[olive holly]

thanks @austere forge

[floral plinth]

@austere forge hey i already setup ticket tool bot but i want to ask some quation with members before creating a ticket !!!! i know this service is available but how to setup this i dont know any one can help me @lament sandal

hopfully i get reply thnak you ❤️

[austere forge]

Hey there,

Rules

4 | Actions against staff members
Pinging staff is prohibited. Do not do it anywhere, not inside of tickets, not anywhere.

Just ask, no need to ping a staff.

[austere forge]

see below

[humble sequoia]

Pop-up Forms

A Discord Form lets the user answer individual questions in a pop-up Form, which then displays the answers in the ticket message. This can save time if you already know what you want to ask the user.

Setup Forms

Forms can be enabled under Panel Settings > Form Options > Edit Forms Options. In the new pop-up window, you can now enable and edit your own Form.

Form Options

You can add up to 5 questions in the Discord form. This is a Discord limitation. Each question can have a placeholder in the input field, a minimum and maximum input, multi-line, and also the option to have the answer required.

Options

Question Title ➞ Your Question goes here
Question Placeholder ➞ The placeholder text in the input field
Required ➞ If enabled, the user has to answer this question, to submit the form
Multi-Line Input ➞Allows the user to input multiple lines
Minimum and Maximum Input ➞ Set a minimum and maximum input value for the user

Displaying the Answer

To display the answers from the user, you need to enable Auto display form results on the ticket message as an additional embed

If you don't want a second embed, go into your Panel Configs > Ticket Options > Edit Ticket Message. You use the variable {create.form.x} and replace x with the number of your question. For example, the response to Question 5 can be displayed with {create.form.5}.

[crimson furnace]

Hi community

Is there any way to automatically hide or delete closed ticks?

Exemple

[burnt crown]

There should be an option at the start of the ticket, to delete it i think.

[copper cloud]

how do you make a custom dropdown ticket tool so i can have all tickets in one channel and it look clean

[balmy atlas]

Hi All,

How we can create the channel like an automated-support channel in this TTS Server? (attached the screenshot)
Please advise.

NR

[crimson furnace]

Can you help me with how to create this drop-down list?

[atomic kernel]

I haven't received any robo-bucks even though it's been five days

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[jade topaz]

Hi! Do I would like to ping my moderators in the ticket. Do I need premium for these?

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[restive condor]

Hey there! @crimson furnace & @copper cloud - See below

[humble sequoia]

<:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706> Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on

First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

• Panel doesn't send? Make sure you have a valid emoji selected
• Option doesn't show up? Check if two options have the same panel in the DropDown Editor

$dropdown

[restive condor]

Hi there, that's an external bot - not tickettool

[plush hull]

thanks! this helped me tremendously -- i realized i hadn't given Ticket Tool bot access to the logging channel.

[iron night]

Gave +1 Rep to @pseudo ravine (current: #11 - 375)

[cedar mantle]

Hi! I can't create a ticket even though I haven't been registered on 500 channels, why can't I create a ticket?

[restive condor]

Hi there, any error message when you attempt to open one?

[cedar mantle]

error 4f11290a-f4d3-11ed-a05b-0242ac120003

[restive condor]

The bot seems to be missing permissions

Could you run the /debug command

[restive condor]

Is this on a server you're staff in?

[cedar mantle]

no

[restive condor]

Then unfortunately, you will have to reach out to server staff and let them know the bot is missing permissions

[cedar mantle]

okey, thanks for your help

[iron night]

Gave +1 Rep to @restive condor (current: #15 - 337)

[lament halo]

is it possible to create a automation where as soona s a new ticket is created, it send the same message to a webhook?

[dull crater]

Is there still a way, to get the Premium Version for free (like with voting or something)?

[restive condor]

Hey there! As of right now, no. As the voting system has been discontinued and there's no replacement yet.

(Other than our economy system #🤖│bot-spam)

[jade topaz]

How can I change perms for specific roles? I want only people with administrator perms to be able to delete / close tickets and the other ticket staffs shouldnt be able to do that

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[calm carbon]

Hey guys, need help ASAP!
Is there any way i can send the exact same message with a document attached to every single open ticket i have? (about 500 tickets lol)

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[calm carbon]

Still mb someone knows how can I achieve this with some 3rd party tool

[balmy atlas]

Please inform the bot name or link of this bot... thanks.

[iron night]

Gave +1 Rep to @restive condor (current: #15 - 338)

[restive condor]

That's a custom premium version of Sapphire

[balmy atlas]

Thanks.. 👍

[iron night]

Gave +1 Rep to @restive condor (current: #15 - 340)

[rapid kernel]

How do I do this?

[restive condor]

Hi there! Dashboard > Panel Configs > Transcripts

[rapid kernel]

ok

[sharp berry]

Is there a way to fix this without turning on “Administrator” perms?

I’ve tried every other perm but only administrator seems to work…

[real owl]

How do i fix the button names? i've configured them to have different names and it's just showing up as general support

never mind, i figured it out

[sullen granite]

i pay for 3 month for wz agent and i dont have any acces ticket someone help me plzzz

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[sullen granite]

i buy a ticket for wzagent and i dont have my dashboard acces someone can help me plz

#🆘│community-support i buy a ticket for wzagent and i dont have my dashboard acces someone can help me plz

[humble sequoia]

⚠️ Please read the messages previously sent by our team ⚠️

[solemn kayak]

How can I invest please

[runic lotus]

The nba2k23 paid life key doesn't work. I keep getting error alarms. Creating tickets won't fix it.

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[vagrant sapphire]

Hi, wondering how can I cancel premium

[humble sequoia]

<:TicketToolOffline:1018980643092312155> Cancel your subscription

We're sorry to see you go!

To cancel your Ticket Tool Premium Subscription, just head over to your User Settings in Discord, then Subscriptions. Look for Premium Apps and click on Manage Subscriptions. There you can cancel your subscription at the end of your billing cycle.

User Settings > Subscriptions > Premium Apps > Manage Subscriptions > Cancel

[slender minnow]

Please see above

[fickle quarry]

what is the solve?

[sacred hamlet]

I made the first top-up of 50 dollars in gems and I didn't get the first top-up bonus, please. send me my diamonds

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[azure tapir]

I was wondering what the updated way of making a multiple button panel?

[scenic plinth]

Como eu disse anteriormente, você está no lugar errado. Não podemos ajudá-lo com seu problema, pois ele não está relacionado à Ticket Tool. Também não podemos direcioná-lo ao local correto para obter ajuda relacionada ao seu problema. Este canal é para suporte relacionado à Ticket Tool.

[slender minnow]

You can create multipanels if you know the panel IDs

$panel

[humble sequoia]

Send panel v2

How to send a panel?

To send a panel use the command /panel <id>

How do I find the ID?

The ID is located on the dashboard just before your panels name.

How to combine panels?

Add multiple ID's /panel <id1> <id2> <id..>
The first ID will have its message and buttons sent while the others will have only buttons sent.

                            You can combine up to 25 panels

[slender minnow]

[ionic ore]

How do I find the id of a ticket to put in a multi panel

[slender minnow]

Its right next to the panel name in your dashboard.

You should see a number there.

[fluid gull]

Where can I get the url link of my photo?

[humble sequoia]

What are the direct URLs?

A direct access URL is an easy to read URL that users can enter to get to a specific item, document, page, category, or perspective, in which our bot TicketTool can read and get it displayed in your 'Panel Message' or your 'Ticket Message'.

Where can I get them?

The recommended way is to use 'Imgur', you can signup within a few minutes and then upload the image you want, and copy the URL of the uploaded image and paste it into one of the four boxes. There are alternatives to this, such as other image or video storing websites or using 'Open Original' of an image and paste it in (please be aware that if your image is deleted, Discord will automatically delete the link to it in a few days). Please note this requires 'Premium'. Imgur

Mar 16, 2024, 1:36 PM

[slender minnow]

@fluid gull

[atomic socket]

Bonjour voilà j'ai effectué la plus grosse recharge en Diamants étoilés. J'ai bien reçu la confirmation de paiement de la part de PayPal mais cela n'a pas était crédité sur mon compte.
Je précise par contre que lors de la fin de l'achat le message de recharge était pas le même sa m'a affiché un point d'exclamation rouge. Sa signifie quoi une erreur? Dois-je demander à annuler le paiement?

Should I write in English?

[restive condor]

Hi, if you speak English fluently then feel free to 😄

Otherwise open a french support ticket #🎫│make-a-ticket for our french support team members to assist

[atomic socket]

Ho ok thanks sorry 🙂

[iron night]

Gave +1 Rep to @restive condor (current: #15 - 341)

[light yoke]

For the support ticket system, is there anyway we can gather feedback/rating for whoever claimed and resolved the ticket?

[jade topaz]

Hi, how to do the same

[restive condor]

Hey there! No, we currently don't have a feedback/reviews system

[restive condor]

Hi there, see below

[humble sequoia]

<:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706> Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on

First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

• Panel doesn't send? Make sure you have a valid emoji selected
• Option doesn't show up? Check if two options have the same panel in the DropDown Editor

$dropdown

[abstract gorge]

Hi there! So I am noticing that the one ticket panel I have is opening tickets with our staff ping, and the other is not. They are both identical though, so I am confused. Is this something I can fix on my end? 🙂

[fierce summit]

Hello 👋, Whenever I try to look at an attachment in a ticket transcript, it goes to the cdn site but it says "this site is not available." Any idea how to fix that?

[restive condor]

Hey there! You edit the ticket message to add/remove the ping from your Dashboard > Panel Configs > Messages > Edit Ticket Message

[humble sequoia]

Mentions

Within all the messages the bot sends (both embeds and text) you can mention either channels, roles, or even users, these mentions will only send a notification to the user if they are used within a text field, e.g: a role mentioned in an embed won't ping at all the users who have that role.

For mentioning a role you can use one out of three options:
{@Role Name} ➞ Which is Case Sensitive.
{RoleID} ➞ Replace RoleId with the Id of the role you are trying to ping.
<@&RoleID> ➞ Discord's native syntax to ping roles.

<#ChannelID> ➞ Mention a channel by its ID.
<@UserID> ➞ Mention a user by its ID.

[abstract gorge]

Hmm, it is in there

[restive condor]

Hey there! Unfortunately, attachments are deleted once a ticket (channel) is deleted unless the link is sent to a permanent channel or you have a premium subscription

[restive condor]

On both?

[abstract gorge]

Yep! Hang on.

[fierce summit]

Ah okay. Thanks for your help.

[iron night]

Gave +1 Rep to @restive condor (current: #15 - 342)

[abstract gorge]

This is on both

(That is our staff role)

[restive condor]

Could I get your server name or ID please

[abstract gorge]

I sent it in a PM. 🙂

[restive condor]

Please refrain from DMing staff members as it's against the server rules
It's perfectly safe to post your ID here as anyone is able to get it either by being on the server or with a server invite.

[restive condor]

Which two panels is this for?

[abstract gorge]

Ah, ok. Thanks, Ill figure it out.

[restive condor]

I got the ID, just for the future 😄
Which panels are the ones affected?

Hi, how can I help?

[abstract gorge]

Panel #3.

[restive condor]

Have you selected a category under Dashboard > Panel Configs > Category?

[restive condor]

Is the ping not working? Or is it skipped completely

Could you create a brand new channel under the desired category and run /debug there please

That's completely up to you, both would work

[abstract gorge]

Completely skipped, not even a ping

[restive condor]

Interesting. I'll bring you into a ticket so you can provide a server invite, is that ok?

[abstract gorge]

Sure, thank you!

[iron night]

Gave +1 Rep to @restive condor (current: #15 - 343)

[restive condor]

They're both fine.
They will only be able to see their ticket

[iron night]

Gave +1 Rep to @restive condor (current: #15 - 344)

[restive condor]

Yes, Dashboard > Panel Configs > ''SET COUNT''

At the very top of your Dashboard, below the panel name

That's right

[iron night]

Gave +1 Rep to @restive condor (current: #15 - 345)

[cyan void]

do ticket transcript url contain the user’s id?

[pseudo ravine]

Hey there. Only if the users ID was in the ticket name when it got transcripted

[humble sequoia]

<:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706> Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on

First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

• Panel doesn't send? Make sure you have a valid emoji selected
• Option doesn't show up? Check if two options have the same panel in the DropDown Editor

$dropdown

<:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706> قائمة الخيارات / Drop-down

تحل قائمة الخيارات محل الأزرار الموجودة في رسالة لوحة التذاكر الخاصة بك وتستخدم القائمة مع جميع اللوحات الخاصة بك. لإعداد هذا، توجّه الى إعدادات اللوحة، وحدد لوحة التذاكر الرئيسية.

<:Numbericons1:1018864164032225340> تمكين نمط الخيارات

أولًا، عليك تفعيل نمط الخيارات. وبعدها يجب عليك إضافة عناصر في محرّر الخيارات. الآن يمكنك البدء بتعديل الخيارات الخاصة بك!

<:Numbericons2:1018864168041971712> محرر الخيارات

كل سطر في محرر الخيارات يمثّل سطر من قائمة الخيارات على الدسكورد. يمكنك إضافة المزيد من الخيارات، بواسطة الضغط على

أولًا، عليك إختيار لوحة تذاكر. هذه هي اللوحة التي سيفتح لها هذا الخيار تذكرة.
لا تقم بتحديد نفس اللوحة مرتين. يجب أن يكون لكل خيار لوحة مختلفة

وبعد ذلك يمكنك وضع عرض. هذا هو عنوان هذا الخيار وسيظهر في قائمة الخيارات. يمكن تعيين الوصف مباشرة بعد ذلك، والذي سيكون أسفل العنوان باللون الرمادي.

بالإضافة إلى ذلك، يمكنك تحديد رمز تعبيري (إيموجي) سيتم عرضه أمام كل خيار. يمكنك إما إدخال معرف الرمز التعبيري يدويًا أو تحديده في أداة التحديد.

المشاكل الشائعة ⚠️

• اللوحة لا تعمل؟ تأكد أنك قمت بإدخال رمز تعبيري صحيح.
• الخيار لا يظهر؟ تحقق مما إذا كان هناك خياران لهما نفس اللوحة في محرر الخيارات.

$ardropdown

[restive condor]

Hey there! See above both English & Arabic

Let me know if you have any questions 🙏

[clever sage]

Thx ❤️

[clever sage]

Can you change the language from Arabic to English because the website is English?

[restive condor]

We currently don't have that feature built-in but you can use browser translators like google translate

[prisma cliff]

Is there a way to lock a custom command to a role?

[restive condor]

Hey there! Currently no, unless that person has admin perms

[prisma cliff]

Ok, Thank you!

[void oriole]

Does project nova offer refunds

[muted wraith]

i need help

[void oriole]

because i bought the subscription but when i go to play a match it never works and it was a scam

and i go to get help and nobody ever does they just say we don't have a team for that

[gilded verge]

you are on Ticket Tool Support discord server (for Ticket Tool discord bot), not "project nova"-something, so why are you asking for help here?

[muted wraith]

can someone help me with this please

[gilded verge]

this error says that Ticket Tool doesn't have required permissions in category

[void oriole]

because you guys have a max tickets

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[gilded verge]

you should really read it again

[void oriole]

you should really learn to not have attitude

[pseudo ravine]

Sorry to interrupt miro

[gilded verge]

*just to clarify, i wasn't trying to insult him in any way

[pseudo ravine]

You've been told multiple times that we cannot help you. We are not affiliated with "Project Nova", they just use our bot for their server. Just because something is wrong with the bot in the server does not mean that we can fix it. You're going to get the same answer every time you ask for help regarding "Project Nova"

I hope this clears things up

[muted wraith]

@pseudo ravine can you help me please

[pseudo ravine]

You were already assisted by miroxik

[muted wraith]

well what permisons do i need to give it

[gilded verge]

in your screenshot it says View Channel permission

[muted wraith]

k

how do i let mods claim it

[austere forge]

hi there,
The option to claim a ticket is a premium feature 🙂

[muted wraith]

oh

k

[void oriole]

Thank you

[iron night]

Gave +1 Rep to @pseudo ravine (current: #11 - 376)

[pseudo ravine]

You're welcome, glad I could help!

[strong anvil]

how do i enabled /closerequest to ping the user who opened the ticket

[restive condor]

Hey there! Dashboard > Panel Configs > Messages > Close Question Message > Use the {ticket.user} variable

[hollow shuttle]

Did anyone else's ticket tool just reset permissions for 20k+ users and all channels & bots?

[restive condor]

Hi, no

What do you mean by reset permissions?

[hollow shuttle]

This happened for all roles, including the main one with 20k users

[restive condor]

Was this on all tickets?

[hollow shuttle]

This is in the audit log and happened for all channels

Every channel including generals, announcements, etc.

Nobody has touched the Ticket tool, I'm the only admin

[restive condor]

I'll bring you into a ticket