🆘│community-support

[iron night]

Gave +1 Rep to @austere forge (current: #76 - 12)

[desert bough]

Thanks @restive condor super quick and proffesional !

[iron night]

Gave +1 Rep to @restive condor (current: #17 - 278)

[karmic sorrel]

What do you want to add?

claim button requires premium

yes

[civic moss]

Is there a place where you can see all benefits of premium? Is it in the documentation?

[half crystal]

Hi, it won't let me access the ticket tool dashboard page of my friend's server. I have administrator poets. It tells me this when I try to access that server's page: Please select a server you have access to manage to be redirected

[humble sequoia]

<:premium:662032717906444329> Premium Perks

Faster Premium Bot
Automatic Transcripts
Full Customization
Direct Messages
Ticket Automation
Thread Style Ticketing
Premium Support
Scheduled Panel Availability
Integrations

You can purchase premium here:

https://tickettool.xyz/premium

Price

$6 - Monthly
$66 - Yearly

Premium

[restive condor]

• Claiming
• Advanced Ticket Statistics

[restive condor]

Hey @civic moss! See above

[civic moss]

Tyty

[restive condor]

Hi there, see below

[humble sequoia]

Don't see your server in the dashboard?

Try using the Sync Servers button on your top center of the Dashboard page
You will possibly need to relog. Look below to see the steps on how to relog.

If this doesn't work

You should relog from the dashboard, you can do this by clicking here to log out immediately, and then log back in

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using the </permissionlevel:1029797400174399542> command on your Discord Server

If the bot's response is:

- @User is permission level: 0 (User)

You don't have any of the 3 levels required to access the server's dashboard

[half crystal]

How i get level 3?

Thanks

[restive condor]

There's no level 3

Only 0,2,4,6

[half crystal]

SOrry

Level 2

[humble sequoia]

Dashboard Roles

Any role you put there will have full access to the ticket tool dashboard. The server owner and users with admin permissions already have access to the dashboard.
Be careful of which roles to put here

Feb 26, 2024, 6:39 PM

[vernal pollen]

I just purchased premium

nothings happened

[upbeat mortar]

is there a system that doesn't use threads

[abstract folio]

redeem the code of the premium in your server and add the premium bot

from server config in the dashboard you can add the premium bot

[vernal pollen]

thanksss

[abstract folio]

no problem anytime

[pseudo ravine]

Hey there. By default Ticket Tool creates channels instead of threads

[pseudo ravine]

Just as an FYI, keys are no longer redeemable by members

[fleet pumice]

How do I set the ticket starting count?

It starts at 00001, but I would need it to start at let's say 00005

[limber portal]

hi, in dashboard > panel configs use the set count button under the panel selection dropdown

[lavish mango]

i keep getting the

application didnt respond thing

even if i try to use the help command

what should i do

[limber portal]

Hi, can you run /debug?

[lavish mango]

https://discordapp.com/channels/509192800865353738/662692902245498910/1211778958048108645

[limber portal]

Is ticket tool now responding?

[lavish mango]

its not

[limber portal]

Can you give it the read message history permission and try again?

[shrewd bear]

i cant figure out why my admins cant trasncript tickets. can i please get some help

[restive condor]

Hi, of course. Any error message when they attempt to transcript?

[shrewd bear]

yes

[restive condor]

What does the error message say

[shrewd bear]

it says transcript channel missing permission

not sure which one its missing

[restive condor]

Could you run /debug in the transcript channel please

[shrewd bear]

it says the application did not respond

[restive condor]

It's missing

• View channel
• Manage permissions
• Manage channels

[shrewd bear]

thank you for the help

thanks for the help @restive condor

[iron night]

Gave +1 Rep to @restive condor (current: #17 - 280)

[restive condor]

Any time

[atomic herald]

Good evening, Can anyone tell me if Ticket Tool is bugged? Some members of my Community team are not allowed to delete tickets, and no changes have been made to the bot panel.

[pseudo ravine]

Hey there. Could I get the server ID

[atomic herald]

618548240601710592

[pseudo ravine]

Thank you

Which panel is this happening on?

[atomic herald]

The error is the following:

[pseudo ravine]

Which panel is it?

[atomic herald]

This is our Discord, this is the error that appears in the message, my team members can't even delete tickets, two days ago everything was normal.

[pseudo ravine]

I get that. But I just need to know which ticket panel it is so I can take a look

[atomic herald]

Could you show me where that panel you're talking about is? I'm a little lost

[pseudo ravine]

Which one of these

[atomic herald]

No. 1, 12, 13, 16, 17 and 18, these are the ones that my team uses most, but I suspect they all have bugs.

[pseudo ravine]

I’m assuming they have at least one of these roles?

[candid spire]

Hello! Do someone know why is not showing correctly?

i changed opened to created and it worked

but closed/deleted is now working

[atomic herald]

Yes, they have at least one of these positions, and even so they are not allowed, not only to delete tickets, but some permissions such as viewing some tickets are also not being allowed.

[pseudo ravine]

Does it show as No Access if you mention the channel?

[atomic herald]

I'm doing a test here about permission to view the channel.

Could this influence anything? They are unable to delete using the delete button.

[atomic flame]

I did this now I have another problem. It shows that there are 2 buttons that say Create Ticket as well with the other buttons that say what I want them to. I'll send a screenshot.

I want to get rid of the two Create Ticket buttons.

[pseudo ravine]

No, it has nothing to do with it

[timber bloom]

im having a problem where members can see and type in the tickets even though the member role has 0 perms and i dont know what to do ive tried messing with some setting but couldnt figure it out

[atomic herald]

Apparently I managed to resolve it after I enabled these roles, they have been able to delete some tickets using the delete button so far.

[pseudo ravine]

It’s all good now?

[ionic path]

Hey there!
Dashboard (https://www.tickettool.xyz/) → Panel Configs → Permissions → Everyone
From there you can change the permission for every new ticket that is made

[atomic herald]

After I enabled the positions in this option, yes, at least until now, but I thank you for your support.

[iron night]

Gave +1 Rep to @pseudo ravine (current: #14 - 355)

[pseudo ravine]

You’re welcome, glad I could help!

[timber bloom]

what now

[lethal wave]

someone

help me

How to see closed tickets I need

transcriptions

[ionic path]

In the "everyone" section (opened) you can change the permissions, at this point change the "View Channel" permission to X.

[timber bloom]

alright

[pseudo ravine]

Hey there. The only way to view them is if you saved the transcripts in the transcripts channel set

[timber bloom]

i do

i dont understand whats wrong w it

[lethal wave]

and I can't find it anywhere on the site

[ionic path]

And everyone still sees the tickets?

[timber bloom]

yea

[ionic path]

Just for confirmation, do you have a members role? If so, does it have administrator perms?

[pseudo ravine]

It’s in your server, you set a transcript channel

Go to the Dashboard > Panel Configs > Transcript > Transcript Channel > Make sure you have one set

[timber bloom]

it has 0 perms

[ionic path]

Okay, can you try making a new ticket now and see if the issue persists or if members can't see that ticket now?

[timber bloom]

okay 1 sec

[timber bloom]

i checked and i have it on the dropdown style menu and one of them is fine but the other two are broken

[lethal wave]

yes, but the tickets that I closed with /close come to me, the ones that were closed with the "close" button do not come

[timber bloom]

broken as in anyone can type in them

[restive condor]

Go into your Dashboard > Panel Configs > Panel > Attached Panels and make sure you didn't attach the create ticket panel to the create ticket panel

[pseudo ravine]

You need to click on the Transcript button before closing/deleting the ticket

Or running the transcript command

[ionic path]

Alright, then you have to do the same thing (permissions, everyone, opened, viewed channel ) for all of the panels.

[lethal wave]

oh

gg i lose very importart info

[timber bloom]

alr

[lethal wave]

okey thanks @pseudo ravine

[iron night]

Gave +1 Rep to @pseudo ravine (current: #14 - 356)

[pseudo ravine]

You’re welcome, glad I could help!

[eager ferry]

How do I change the bot's avatar and name? I have already bought a premium

[humble sequoia]

Ticket Tool Custom Avatar

As of now, you are not able to change Ticket Tool's profile picture, nonetheless, our Development Team is working on the release of white labels, this is your own custom bot!

For the time being, you can change the bot's nickname by right-clicking the bot in the user list on your server and clicking Change Nickname

$avatar

[eager ferry]

Sadly. I hope custom bots will be introduced before the subscription ends. Otherwise, I don't see the point in paying(((

[austere forge]

It's Discord itself that doesn't allow this at the moment, Premium allows you to obtain additional features

[graceful frigate]

Hey is there any way to find out how many tickets we/another user have closed in our server? Thx

[eager ferry]

I saw how some discord bot could create custom bots. But I just found out that it was removed. I don't even know what was in their heads

[atomic flame]

Thank you! I finally figured it out!

[iron night]

Gave +1 Rep to @restive condor (current: #17 - 281)

[oak garnet]

#🆘│community-support

[deft estuary]

What permission do you need to access dashboard

[humble sequoia]

Don't see your server in the dashboard?

Try using the Sync Servers button on your top center of the Dashboard page
You will possibly need to relog. Look below to see the steps on how to relog.

If this doesn't work

You should relog from the dashboard, you can do this by clicking here to log out immediately, and then log back in

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using the </permissionlevel:1029797400174399542> command on your Discord Server

If the bot's response is:

- @User is permission level: 0 (User)

You don't have any of the 3 levels required to access the server's dashboard

[deft estuary]

🫶

[pseudo ravine]

[deft estuary]

Stich is the best Disney character

[tacit birch]

Hiya, is there a way to save pictures/images in a transcript
I also noticed some of my old tickets can not be opened anymore.. can I do anything about that 😭

[void cypress]

thanks @restive condor

[iron night]

Gave +1 Rep to @restive condor (current: #17 - 282)

[void cypress]

^rep for this, help me with what i needed to do even tho it’s an old message

[ancient schooner]

how to make 2 different ticketing options

[austere forge]

Hello, it will be necessary to create a second panel to have several ticket creation options

[jade topaz]

Is there a way to make a custom command within the bot and role someone a role?

[austere forge]

hey there, there is the "Custom command" category which allows you to create personalized commands of your choice, but the latter does not allow you to give a role

To do this you must go to the Dashboard -> Custom Commands

[ancient schooner]

I dont know how to do it

[austere forge]

You must go to the Dashboard -> Panel configs

[ancient schooner]

thanks

thanks @austere forge

[iron night]

Gave +1 Rep to @austere forge (current: #74 - 14)

[dense sequoia]

can i ask how do we include reason to close ticket?

[gilded verge]

Panel Configs->Moderator->Moderator Message->there you can put variable from https://docs.tickettool.xyz/dashboard/panel-configs/variables#special-variables

[restive condor]

Hi there. Use the "DIRECT LINK" button to update the transcript link.

Unfortunately, as per Discord limitations images in deleting channels are deleted. Unless you have premium (we store them for premoum users), images will not be saved in transcript

[tacit birch]

Hii yes the direct link does not work anymore, I don't have premium unfortunately, if I'd buy that would it go for previous tickets as well or only for the ones transcripted while having premium?

[restive condor]

My apologies, is this for a very old transcript?

Older then December 15?

[dense sequoia]

Where do I add it in

[tacit birch]

Yes it's from 11/11/23

[glad steppe]

How can I change permission levels of the moderators in our community?

[restive condor]

Unfortunately, as per an update enforced by Discord, old transcript links may eventually stop working.

You will always be able to access the transcript by dowloading the HTML file though

(Premium wouldn't make a difference here)

[humble sequoia]

Transcript Links

Due to an update Discord enforced on their API on December 15, the attachment URLs are valid only for a certain time. In order to ensure you can visualize your transcripts on our website Ticket Tool provides you a Direct Link button that will provide you with the last valid URL for you to see your tickets!

$transcripts

[restive condor]

Hey there! Level 4 is a server administrator (they have admin perms)

You can also set up Dashboard roles (Level 2) (Info below)

But, if you don't like to have access to the Dashboard and just be able to manage tickets, add their role as support team role, under Dashboard > Panel Configs > General - They would still have level 0

[humble sequoia]

Dashboard Roles

Any role you put there will have full access to the ticket tool dashboard. The server owner and users with admin permissions already have access to the dashboard.
Be careful of which roles to put here

Feb 27, 2024, 7:54 AM

[glad steppe]

Thanks!

[iron night]

Gave +1 Rep to @restive condor (current: #17 - 283)

[dense sequoia]

I have been reading up support docs but i don;t see where i can add in reason upon closing for it to appear in transcript

[limber portal]

Hi there,

When closing the $close (reason) or slash command equivalent has to be used - the button won’t add a reason.

You can then add the {close.reason} variable in the transcript message.

[dense sequoia]

under message content or embed editor

[limber portal]

It can be wherever you want

[dense sequoia]

and how do i ensure that the reason does go in after putting the command

[dense sequoia]

oki

then how do i activate such that the reason will go in transcript

i added the variable

[limber portal]

Whenever a reason is set, it will be placed in the variable.

[dense sequoia]

so have to use this command for it to go into transcript?

with the variable

[limber portal]

Yes

[dense sequoia]

thank you i got it

[iron night]

Gave +1 Rep to @limber portal (current: #11 - 362)

[tiny acorn]

yo my dc invite wont work and i cant invite anyone it says invaild invite

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[wild oxide]

i cant withdraw items from the website

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[wild oxide]

can somebody help ?

[limber portal]

We can’t help here

[jade topaz]

Hello, I'm new here. Is there a way to export all support tickets in a server I'm admin of in json or html format?

[limber portal]

Hi there!

Unfortunately that kind of exporting isn’t currently available

[jade topaz]

Ok thanks

thanks @limber portal

[iron night]

Gave +1 Rep to @limber portal (current: #11 - 365)

[kind forum]

hi, i want to make it so that when a players opens a ticket my co-owners and moderators will get access to the ticket directly aswell. right now i have to add them to the ticket everytime

[austere forge]

hi there !
You can add your staff role as a support team role under Dashboard > Panel Configs > General > Support Team Roles

[kind forum]

ah nice! thank you

[iron night]

Gave +1 Rep to @austere forge (current: #72 - 15)

[torpid cloud]

Hey! Is there a way to see tickets that have been closed/removed from the discord (like an archive)?

[jade topaz]

Can someone please help me

i have made the ticket system with saphhire and i asked in their support server, they tried to help me but they couldnt, so they told me to come here and ask.

[civic wagon]

Please state what exactly is the issue

[jade topaz]

When i open a ticket it does not show here

[lofty lion]

Hi is there a way to lock all of the tickets ( unable to click them )

[limber portal]

Hi there, you can add @ everyone as a server blacklisted role so everyone is unable to make tickets

[jade topaz]

can u help me

[humble sequoia]

Hello, we would love to help you, but if you don't tell us what you need help with we can't help you :(

[limber portal]

^^

[jade topaz]

I already said

[jade topaz]

.

[limber portal]

Have you set the categories for each panel correct in dashboard > panel configs > category?

[jade topaz]

yes i have

wait actually

how can i do this

[rough spoke]

Hello, i need to now how to make a ticket such like this

[humble sequoia]

<:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706> Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on

First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

• Panel doesn't send? Make sure you have a valid emoji selected
• Option doesn't show up? Check if two options have the same panel in the DropDown Editor

$dropdown

[limber portal]

@jade topaz & @rough spoke ^^

[jade topaz]

ty

is it subscription

[limber portal]

No, dropdowns are free

[jade topaz]

thread style cost tho

Ohhhh ik what to do thanks

[rough spoke]

bro it came to me like this

one sec

[lofty lion]

Ahh I see, so if I wanna change it back to allow, I unblacklist the @ everyone role?

[limber portal]

Yup

[lofty lion]

Tyysm🤍

[rough spoke]

@limber portal

what i have to do now

[noble path]

hi team, can I get some help opening a support ticket please? don't seem to get the channel even though I passed the verification

[sly stag]

Hi @here, so I've made a ticket system where the user can fill in some info regarding the ticket
But when it's made it won't come with these details. What am I looking at? Been trying for a while now... Appreciate it

[austere forge]

hi there,
use #🎫│make-a-ticket 🙂

[noble path]

thank you 🙏

[iron night]

Gave +1 Rep to @austere forge (current: #72 - 16)

[rapid blaze]

Hello, for some reason the bot during the night closed 2-4 tickets that had yet to be solved. I can't seem to find an option for ticket deletion over time tho.

[austere forge]

hi there, check if automation is active

Dashboard > Panel Configs > Automation

[rapid blaze]

This is all that's active.

I just checked on that, the ticket owners are still in the server

which is odd

[dense violet]

I want to make a $hide command, where it removes all the staff and only allows management members and ticket owner in it. I made a custom command, but how can I make it so it updates the permissions?

[restive condor]

Hey there, that's not possible.

You can use Ticket Tool's /remove command though

(And remove the roles)

[dense violet]

oh i saw it somewhere being used

[restive condor]

They may have been using an external bot. With TicketTool custom commands you can only have a message as a response

[humble sequoia]

<:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706> Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on

First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

• Panel doesn't send? Make sure you have a valid emoji selected
• Option doesn't show up? Check if two options have the same panel in the DropDown Editor

$dropdown

PayPal - [e-mail]
BitCoin - 3HhKKAdb9eEvCe2tvzB8bAa8nebHY6qcPA
LiteCoin - MEQX3knLAuotrKnvk3HDNBK5gdRn6PZhHy

Prepay/Direct Payment

To prepay send the payment using your desired method - Available options listed bellow.

⚠️ $18 per 3 months. ⚠️
$66 per year.

(If using the direct payment option, you need to be paying for at-least 3+ months.)

Regular Prices when paying within Discord:
$5.99/per month

Once your payment is sent let us know so we can confirm and get you your key.

- Purchases done with this method are non-refundable.

<:paypal:924596360840372234> Paypal ("Goods and Services" or "Family and Friends")

[e-mail]

<:bitcoin:924638849135689749> BTC - Bitcoin

3HhKKAdb9eEvCe2tvzB8bAa8nebHY6qcPA

<:Litecoin:972176945972383815> LTC - LiteCoin

MEQX3knLAuotrKnvk3HDNBK5gdRn6PZhHy

I sent the payment now what?

After you send the payment, please send a screenshot with proof of payment, our <@&615146349700186112> will verify your payment and will get you setup. For crypto payments, we are waiting for at least ONE verification.

All prices in USD - 3 months min for direct payment

After a successful payment

Provide us with your server ID, where you want your premium key to be redeemed. This has to do be done by us

[restive condor]

Hi, yes see above

[jade topaz]

oh lowest is 3 months

[restive condor]

That's right

[jade topaz]

rip

was js gnna buy a month to test

[restive condor]

But you are able to save the 2 months for later or redeem in on different servers

[restive condor]

There's a 7 day trial that you can enable from the Dashboard

(Only redeemable once)

[mellow dock]

!verify

[terse osprey]

i need code premium 1 hour 🥲 🙂

[humble sequoia]

━━ ! Ln . ϻ's inquiry has been moved to a ticket ━━

[rocky jackal]

how to remove this msg

as an admin

[green frigate]

undefined any help?

@pseudo ravine

[restive condor]

Hi, how can I help?

Also, please don't ping staff members as it's against the server rules (#📂│information)

[restive condor]

Hey, remove it so the ticket is automatically deleted upon closure or just change the text?

[green frigate]

cope

[restive condor]

No need for that

[green frigate]

im js joking

[charred kite]

can I grant rights to the tickettool access panel to my friend, but without giving him the administrator on the server?

[restive condor]

Hi there, yes. See below

[humble sequoia]

Dashboard Roles

Any role you put there will have full access to the ticket tool dashboard. The server owner and users with admin permissions already have access to the dashboard.
Be careful of which roles to put here

Feb 27, 2024, 8:51 PM

[charred kite]

I put the role that I have on the server, but my server does not appear in his panel on the site

[restive condor]

Make sure he uses the SYNC SERVERS button to update the dashboard

[charred kite]

Yes, he has already pressed this button many times

[restive condor]

May he run /permissionlevel in the server?

Or you can run it for him too

[charred kite]

but he has a role that gives access to the panel

[restive condor]

Make you sure you saved the changes to the Dashboard

[charred kite]

yes, im save

[restive condor]

Also make sure you don't have two roles named the same

[charred kite]

No, there is only one such role.

[restive condor]

Could I get your server name or ID?

[charred kite]

1154774831481487410

[restive condor]

Looks right. Could you kick Ticket Tool and re-invite it please

[charred kite]

done

[restive condor]

Check the user's level now

[charred kite]

😦

[restive condor]

Interesting. I'll bring you into a ticket as I'll need a server invite

[charred kite]

What is required of me?

[restive condor]

See #1212142621347156068

[young prawn]

i have a bunch of tickets i want to move to a closed ticket channel but they wont budge

[steel basalt]

Hi! Are you talking about a closed ticket Category? This can be changed by heading to Panel Configs > Category and then configuring the Close Category.

[young prawn]

we have one but the category we have for non closed tickets are piling up with closed tickets we cant get rid of

[tacit birch]

How would I do that ?

[steel basalt]

I see. Have you tried running the $delete command? This should delete your closed tickets.

[young prawn]

we dont want to delete them sadly

we archive them

[steel basalt]

I see. Would you like me to make you a ticket so we're able to support you further from there?

[young prawn]

sure

[humble sequoia]

━━ Night's inquiry has been moved to a ticket ━━

[restive condor]

That one may be clearer @tacit birch

[tacit birch]

OH HAHAH omg yes I'm so dumb 😭 Thank youuuu

[restive condor]

No problem

[tulip rain]

could someone help please? everytime I try to do anything with the ticket bot it just says it didn't respond? ive had on other servers but on my newest server it doesnt work

[restive condor]

Hi there, the bot is missing SEND MESSAGES permission for that channel

[tulip rain]

ooh

[distant umbra]

When will ticket tool premium voting come back?

[lunar solar]

It is unknown when/if keys will return

[quiet pike]

Hi, is there any way to see closed tickets?

[humble sequoia]

How do I set a transcript channel?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to grant access to
4. Open the Transcript options menu
5. Using the Transcript Channel selector, pick the channel you want your transcripts to be sent to
6. Save changes

[austere forge]

hi, see above ^^

[quiet pike]

I don´t have any panel.

I wanted to mean how do you see the closed tickets i opened on other servers.

[steel basalt]

Unfortunately you are unable to view tickets that have been closed in other servers.

To see them, you will need to ask the server staff to send you the ticket transcript, if they have the function enabled.

[quiet pike]

Oh

[quiet pike]

Ok thank you

[iron night]

Gave +1 Rep to @steel basalt (current: #40 - 62)

[steel basalt]

No worries. Enjoy your day!

[quiet pike]

Thanks, you too!

[opal ether]

How do I add ticket Support in my server

[final umbra]

How can I get all of my categories to show in "Category Created/Opened"?

[steel basalt]

Hi! See the embed below for the Ticket Tool setup guide:

[humble sequoia]

Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

Create a Panel

To create a panel we are going to need to head over to the Panel Configs Tab on the Dashboard.

Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and you are ready to get started with configuring your panel.
An example of a creating a panel is shown below.

Send the Panel to a Channel

Once the panel has been created, use the blue Send button and select the channel you want the panel to be sent to.

The Panel wasn't send

Use the </debug:ID> command to diagnose possible permission issues with the bot.

[steel basalt]

Simply refresh the page, and the website should update. :)

[final umbra]

Tried that multiple times. And still won’t show up. The bot has every permission

[steel basalt]

Have you tried logging out and back into the website?

[final umbra]

Yes

[steel basalt]

Okie dokie, would you like me to create a ticket so we're able to privately chat there?

[final umbra]

Yes. That’s fine

[steel basalt]

Sounds good.

[humble sequoia]

━━ xRage's inquiry has been moved to a ticket ━━

[winter hollow]

I need to know why the ticket tool bot keeps saying this button isn't enabled

help please

[pseudo ravine]

Hey there. Could I get the server ID

[winter hollow]

aw apps submission

aw apps submissions*

I am trying to create a ticket so that I can submit my item but the ticket tool bot just says this button isnt enabled

[pseudo ravine]

The button is disabled

[winter hollow]

How do I get to that page?

[pseudo ravine]

Dashboard > Buttons > Create Ticket

[winter hollow]

Is that on this server?

Or on aw apps submissions server?

[pseudo ravine]

AW Apps Submissions

[winter hollow]

It does not show for me

[pseudo ravine]

Could you send a screenshot of what you're seeing

[winter hollow]

how can i do that? and sorry for being so difficult im just kinda new to this whole thing

[pseudo ravine]

It's just a picture of your screen. You can use something like Snipping Tool

[winter hollow]

sorry i am not able to do it

i have the picture but i dont know how to put it in here

[pseudo ravine]

There's a plus icon to the left of the message bar

[winter hollow]

what plus icon

are you talking about in the snipping app?

[winter hollow]

i am already in that talking to you

in the other server there is no community support

[pseudo ravine]

You asked how to send the picture, and I told you how

[winter hollow]

yeah and i did it

[pseudo ravine]

Could you send the screenshot of your Dashboard?

[winter hollow]

so im confused where the plus icon is in the other server

[pseudo ravine]

Are you a staff member of that server?

[winter hollow]

no im new

i cant talk

[pseudo ravine]

We can only help if you're a staff member of that server

[winter hollow]

oh

but why does it say this

[pseudo ravine]

They have a misconfiguration in their setup

[winter hollow]

i am trying to create a ticket to submit an item

[pseudo ravine]

We cannot help for external servers

[winter hollow]

whenever I press create ticket i get "this button isnt enabled"

[humble sequoia]

⚠️ Please read the messages previously sent by our team ⚠️

[winter hollow]

where can i get help for this if you cannot help

[pseudo ravine]

One of their staff members will have to reach out to here to fix it

[gaunt dove]

spanish pls?

[pseudo ravine]

#🎫│make-a-ticket

[winter hollow]

oh okay :/

[hearty pebble]

eles proibiram injusto

Me expulsaram, mandei denúncia para o fantasma, já que o fantasma era amigo do tenente, pegaram minhas provas, me baniram.

[fossil steppe]

oi,boa noite,gostaria de permissao para entrar no jogo meridian

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[austere forge]

@hearty pebble@fossil steppe

[fossil steppe]

obrigada

[hearty pebble]

o fantasma está abusando do poder

E o pior é que ela mesma me baniu, alguém que pode ver isso mandou um ticket, eu não posso

[humble sequoia]

⚠️ Please read the messages previously sent by our team ⚠️

[humble sequoia]

⚠️ Please read the messages previously sent by our team ⚠️

[scenic plinth]

Infelizmente, não podemos ajudá-lo com Roblox. Eu recomendaria procurar o servidor discord dos jogos, se houver um na descrição do jogo.

[twilit cedar]

Can this message be edited?

[limber portal]

Hi, unfortunately not

[twilit cedar]

ohh ok thanks

[iron night]

Gave +1 Rep to @limber portal (current: #11 - 367)

[icy night]

Where do I rename tickets so that it shows what the ticket is for instead of ticket 0001, ticket 0002, etc.. for all my tickets

[fallow ingot]

If you want tickets to be renamed automatically it is a premium feature which can be found in the ticket config.

You can rename tickets manually by running $rename command

[icy night]

@fallow ingot I pay the premium 5 a month. Maybe I need to use the website and not my phone 🤔

Thanks

[high isle]

Hallo. Ich habe mal eine Frage. Ich habe auf meinem Server ein transcript Channel erstellt wo die geschlossenen Tickets rein sollen um im Notfall später nochmal nach lesen zu können. Ich habe den Channel auch im Dashboard angegeben allerdings kommt immer noch die Meldung das keiner angegeben ist. Wie kann ich das beheben?

[austere forge]

Could you run /debug in the transcript channel please

[high isle]

Yes i have

[austere forge]

Is there an error message

[high isle]

No everything ist green

[austere forge]

Do you have multiple panels for ticket creation?
If so, make sure you have set up a transcription channel on the other panels as well

[high isle]

i have just one panel

[austere forge]

Please open a ticket in the channel #🎫│make-a-ticket > language English I will help you

[high isle]

alright thanks

[jade topaz]

can i change the name of the ticket, if so how

[twilit cedar]

Is it possible to remove this message from Transcript tickets?

[jade topaz]

why is bro sending and deliting

[humble sequoia]

Ticket names

The ticket name is the default channel name of all tickets. To edit it, go to your Dashboard > Panel Configs > Ticket. There you can edit the channel name of opened and closed tickets. You can also use variables in there.

Note: This is a premium feature

[jade topaz]

thanks

[austere forge]

hi there, see above ^^

[jade topaz]

+rep thanks @austere forge

[iron night]

Gave +1 Rep to @austere forge (current: #68 - 18)

[jade topaz]

u deserve more

[austere forge]

Impossible, this is the direct link to the transcript

[jade topaz]

WAIT ITS PREMIUM????

bruh

p2w bot

[twilit cedar]

Isn't this just a file that is generated and attached to the message?

[twilit cedar]

it doesn't matter

[austere forge]

this is an integrated message following the direct link to the transcript

[twilit cedar]

OK, thanks for answer

[iron night]

Gave +1 Rep to @austere forge (current: #68 - 19)

[pseudo ravine]

You can run the /rename command yourself manually, which does not require Premium

[jade topaz]

k

[jade topaz]

thanks

[iron night]

Gave +1 Rep to @pseudo ravine (current: #14 - 360)

[jade topaz]

i wanna do 「💸」 -name -ticket number
how i do thbat
it says the application did not respond

[stuck skiff]

Is it possible to create a timestamp using the variables that’s like 30 days out from the time it’s created?

[jade topaz]

i wanna do 「💸」 -name -ticket number
how i do thbat
it says the application did not respond

[pseudo ravine]

Sending the same message over again won't get you support faster. If the application didnt respond, please run the /debug command

[pseudo ravine]

Hey there. You can do something like <t:{time+seconds}:R> - Replace seconds with the amount of seconds in the future

[jade topaz]

help me pls?

[pseudo ravine]

I asked you to run the /debug command

[jade topaz]

k

it says the application did not respond

[pseudo ravine]

Ticket Tool needs the View Channel permission in that channel

[jade topaz]

makes sense

ok'

when i say rename i mean to rename every ticket

[pseudo ravine]

You have to do it for each ticket individually, and you can't use variables

[stuck skiff]

So how would I do days instead of seconds?

[pseudo ravine]

It can only be seconds

[stuck skiff]

Or do I have to put how many seconds are in 30 days

[pseudo ravine]

How many seconds are in 30 days

[stuck skiff]

Ok so to confirm <t:{time+2592000}:R>

[median radish]

brez.website

[pseudo ravine]

Yes

[pseudo ravine]

Hey there. What exactly is this for?

[sonic grove]

I have a question. Is there a one-time payment for the bot or not ?

[broken willow]

Hi

[pseudo ravine]

Hey there. We don't offer lifetime subscriptions at this time

[spring cargo]

yo when i invited the bot to my server i obviously gave it administrator but when i head over to the dashboard the server doesnt seem to be there, is there any solution to this?

[humble sequoia]

Don't see your server in the dashboard?

Try using the Sync Servers button on your top center of the Dashboard page
You will possibly need to relog. Look below to see the steps on how to relog.

If this doesn't work

You should relog from the dashboard, you can do this by clicking here to log out immediately, and then log back in

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using the </permissionlevel:1029797400174399542> command on your Discord Server

If the bot's response is:

- @User is permission level: 0 (User)

You don't have any of the 3 levels required to access the server's dashboard

[spring cargo]

ty

thanks @humble sequoia

[iron night]

Gave +1 Rep to @humble sequoia (current: #16 - 306)

[pseudo ravine]

You’re welcome, glad I could help!

[iron night]

Gave +1 Rep to @pseudo ravine (current: #12 - 362)

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[tame trench]

How can I change the bot language?

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[spring cargo]

plz someone help me i spent like 3 hrs just trying to figure out how to do this

[humble sequoia]

<:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706> Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on

First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

• Panel doesn't send? Make sure you have a valid emoji selected
• Option doesn't show up? Check if two options have the same panel in the DropDown Editor

$dropdown

[restive condor]

Hey there! See above

Please let us know if you have any questions 🙏

[spring cargo]

if it doesnt work can i screenshare?

[tame trench]

Pla sheck my ticket Arabic #1212467894567309434

[restive condor]

You can provide me with your server name or ID and I'll check it on my end, it's quicker

[restive condor]

Hi, unfortunately I don't speak Arabic so you will have to wait on a response from the Arabic Support Team

[tame trench]

Ok, send me a picture of how to change the language of the regular bot

Languge Arabic

[spring cargo]

im stuck on the part where it says select a panel

no more steps

[restive condor]

Unfortunately, you can't currently change the language of the entire bot.

You can customise the message (the ones that are customisable for free) and the custom commands into Arabic

[restive condor]

You must have one different panel per dropdown option.
So if you'd like 5 different options in the dropdown, you would need 5 different panels

[tame trench]

Ok ty

[iron night]

Gave +1 Rep to @restive condor (current: #17 - 286)

[spring cargo]

I made one different panel what do i do next

[restive condor]

Go into the Dropdown Style section

Use the ''Add Item'' button to add dropdown options

[spring cargo]

Alright i added the item i wanted in the menu

Now what?

[restive condor]

Did you Enable Select Style?

At the top of the dropdown style section

[spring cargo]

ah yes just did

[restive condor]

Once you've added all the items, go back to the main Panel Configs screen and use the ''Send'' Button to send the panel

[spring cargo]

jsut came with this

[restive condor]

Server name or ID please

[spring cargo]

1208158833516613633

[restive condor]

You didn't select a panel

[spring cargo]

wa

ill just put model again

thats what i want on the menu

alright it worked

but i got a question

since it told us to make a different panel for each slot what do we do with the first panel if this panel was for the slot

[restive condor]

How exactly do you mean?

[spring cargo]

oh wait

nvm im stupid

that was for another slot

[spring cargo]

ty

[iron night]

Gave +1 Rep to @restive condor (current: #17 - 287)

[spring cargo]

u helped

[restive condor]

No problem, let me know if you need anything else

[forest lantern]

Bonjour je voudrais savoir si il y a des français

[restive condor]

Oui, veuillez attendre qu'il y en ait un disponible #1212472706155552780 message

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[forest lantern]

D'accord merci beaucoup

[elder yew]

how do i make panel message in bold letters

can i simply add ** while writing ?

[pseudo ravine]

Hey there. Yes

[dawn basin]

What is the cure for this error

I have two tickets with the same error that fail to load and cannot be interacted with.

[heavy crag]

Usually because they have been closed and/or deleted, so permission to view it has been disabled. Reload your client perhaps too.

[heavy crag]

That's just Discord being funky also

[dawn basin]

When the tickets are closed for our server, they disappear unless we keep transcripts. This one just closed but no longer can viewed or touched.

[heavy crag]

Have you reloaded the client?

[dawn basin]

Even the server owner can't delete this ticket.

[heavy crag]

_ _

[dawn basin]

Yes

[heavy crag]

Then it's most likely a Discord issue and not related to TicketTool

File a bug report to Discord, worth a try.

[delicate sky]

Is there anyways to add a confirmation to opening a ticket? For example, our server has a verification channel where you open a ticket and then send a selfie to verify. The issue is, users don't read anything in the channel about how to verify and instead just click to open a ticket and then are confused on why they aren't verified. Is there anyway to add the ability for the user to click the open ticket button, and then have a confirmation appear, maybe like an ephemerial message saying something like "Have you read the information above about how to verify and understand that you must send a selfie with your discord name and the current date to verify"

[heavy crag]

You could achieve this via forms. Have them fill out the questions then send the selfie one they have acknowledged the information

[gusty maple]

Hi Guys , Please can someone help me , how do i get the Drivers and Reserve driver to see the Ticket option in the Race control Channel? I can see it but none of the Drivers or Reserves can see it

[humble sequoia]

What Are Additional Roles?

Additional Roles are roles that are independent of Support Roles. You can assign unique permissions for roles defined as additional roles in tickets.

To choose your additional roles head to your Panel Configs ➞ General Settings ➞ Additional Roles

To assign permissions for additional roles, go to Dashboard ➞ Panel Configs ➞ Permission Options ➞ Additional Opened/Closed Permissions.

Note: Additional Roles do NOT get affected by the Change other support team permissions when claimed feature under Claiming Options, meaning they don't gain/lose any permissions set in that feature once a ticket is claimed.

$addroles

[heavy crag]

The above should help

[gusty maple]

Like this

[heavy crag]

Like that exactly! Add the roles you want to access said panel. Should work fine :)

[gusty maple]

okay , i set it like that , ill get the drivers to check

[heavy crag]

No worries

[abstract folio]

i think he just want some roles only to see the panel not to access the tickets

[heavy crag]

Then its just discord channel perms.

[abstract folio]

yes i was about to say that

[gusty maple]

Yeahh , Soo i made the Ticket Bot in the Race Control channel , and i can see it , but the drivers adn reserve drivers can see the Ticket bot at all

[terse forge]

can i make it so everyone can see threads with premium?

[abstract folio]

its just a discord channel perms

[gusty maple]

This is the channel permissions

[abstract folio]

give the roles you want access to see that channel

[gusty maple]

they can see the channel but just not the create ticket bot , as per the screenshot above.

[pseudo ravine]

Just to make sure that no one is confused, please just let one person help someone at a time

[terse forge]

i just want everyone to be able to see the threads but the bot creates all the threads as private right?

[gusty maple]

i can create a ticket but im server owner so dont know if that has something too do with it . Is there like something i missed when i setup the panel? i also did not create spesific roles , so admin will be the support role ,

[pseudo ravine]

Hey there. The only way to do that would be to ping your member role for each new ticket

[pseudo ravine]

Hey there. Can you elaborate?

[gusty maple]

so here is the ticket bot , in the Race Control Channel , So i can see this , to create a ticket , but none of the drivers or reserves can see this , to even create a ticket

[pseudo ravine]

They can't see the channel?

[gusty maple]

they can see they channel , but not the bot inside the channel to basically open a new ticket , they dont see the Ticket bot inside the channel

[pseudo ravine]

Make sure they have the Read Message History permission

[gusty maple]

okay , i see the driver and reserve role didnt have this enabled , i do see the channel premisions had this enabled ?

[pseudo ravine]

Is it fixed now?

[gusty maple]

i am waiting for feedback on it , quite late in SA , so might only get feedback tomorrow

[pseudo ravine]

Alright

[heavy crag]

There is always view as role

[terse forge]

can i make the threads the ticket bot creates be public?

or id literally have to add everyone role to the groups

[restive condor]

@terse forge

[terse forge]

very strange its not possible. how hard would that feature be to add?

[elder yew]

hi can i have different categories for different buttons thats given in 1 panel

different category for partnership and different category for support

[restive condor]

Threads don't have separate permissions (That's how Discord has it setup)

So you would either need to mention them to add them

[terse forge]

whats the create public threads permssion for then?

[elder yew]

is this possible bros?

[restive condor]

To create public threads. Ticket Tool creates a private threads and the user is added as it pings them

[restive condor]

Hi there, yes. Dashboard > Panel Configs > Permissions

Use the panel dropdown to change between panels

[runic bay]

So my tickets currently close when you press the button and then they auto delete. How do i prevent auto deleting and have it ask if i want to delete/re-open

[restive condor]

Hey there! Enable TWO STEP TICKET - Dashboard > Panel Configs > General

[elder yew]

tysm i have another question

since i cant have more than 5 questions in ticket forms , if ill buy premium will i have more?

[restive condor]

Unfortunately 5 is the Discord limit

[runic bay]

thanks, this new panel is confusing af

[iron night]

Gave +1 Rep to @restive condor (current: #17 - 288)

[restive condor]

Should be pretty easy to navigate once you've look at it for a little while

[jagged basalt]

How do i find my panel ID?

[restive condor]

Most settings are under panel configs

[restive condor]

Hi, that's the number attached to the panel name

[jagged basalt]

OHHHHH TYSM

[delicate sky]

Ooh ok. I'll look at it.

[sturdy brook]

This still isnt working

Please ping me if anyone knows

[ionic path]

Hey there! Please run /debug in that channel.

[ionic path]

My apologies, the bot is missing View Channel and/or Send Messages permission in either server settings or channel settings.

[sturdy brook]

ty alot

@ionic path thanks

[iron night]

Gave +1 Rep to @ionic path (current: #46 - 33)

[ionic path]

No problem!

[sturdy brook]

😄

Why isnt it showing all the roles?

@ionic path

[ionic path]

It only shows roles with permissions to view tickets opened by members, roles with little to no permissions won't appear there and won't be able to be labelled as support team roles.

[sturdy brook]

oh

[wide schooner]

guys is there a way to make it so the user who opened the ticket can not message in it, until the ticket has been claimed by a mod or owner??

[humble sequoia]

Hello, we would love to help you, but if you don't tell us what you need help with we can't help you :(

[heavy crag]

Read the above

[harsh lion]

guys is there a way to make it so the user who opened the ticket can not message in it, until the ticket has been claimed by a mod or owner??

[wide schooner]

did you copy my message😭

[harsh lion]

no I wrote my own

[harsh lion]

I copied it

but yk we got the same problem 😒

bro I need someone to answer my ticket

[restive condor]

Hi there, in this server? Or where?

[humble sequoia]

━━ selling 15 harvs's inquiry has been moved to a ticket ━━

[restive condor]

Hey there, that's currently not possible unfortunately

[dull pewter]

Heya! I'm using ticket tool for an event server

And whenever I create a new ticket it starts at ticket 40something since it was also used last year

Is there any way to reset this?

[restive condor]

Hey there! Dashboard > Panel Configs > You can use the SET COUNT button

[dull pewter]

Thanks!!

Thanks @restive condor !!!!

[iron night]

Gave +1 Rep to @restive condor (current: #17 - 291)

[dull pewter]

Oh support team español, no lo vi XD

[restive condor]

Sí, JAJAJA

Los dos

[red forge]

how do you set up so when some one makes a ticket it pings a certain role (I remember it did that in the old version cant find out how to do it now)

[humble sequoia]

How to automatically ping my support team on a ticket?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to ping your support on
4. Open the Ticket options menu
5. Click on Edit Ticket Message
6. In the Message Content use one of the role mention syntax (**{@Role Name}** / **{Role ID}**)
7. Save changes

Note: For this to work properly, Ticket Tool requires the Mention Everyone permission. Or the role must have the Allow anyone to @mention this role setting enabled

[austere forge]

hi there, see above ^^

[harsh lion]

when people create a ticket

in my server the helpers I have can’t speak?

it hasn’t even been claimed yet btw

[red forge]

tysm

[unborn swan]

Hey, i have a problem, i dont see m'y servor in the dashbord :

[humble sequoia]

Don't see your server in the dashboard?

Try using the Sync Servers button on your top center of the Dashboard page
You will possibly need to relog. Look below to see the steps on how to relog.

If this doesn't work

You should relog from the dashboard, you can do this by clicking here to log out immediately, and then log back in

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using the </permissionlevel:1029797400174399542> command on your Discord Server

If the bot's response is:

- @User is permission level: 0 (User)

You don't have any of the 3 levels required to access the server's dashboard

[jade topaz]

why wont the application respond

im trying to use the /setup command and it’s saying “This application won’t respond” something like that

[pseudo ravine]

Hey there. Could you run the /debug command

[fresh granite]

annyone alive

[pseudo ravine]

Do you need support for Ticket Tool?

[deft estuary]

How do i give someone access to dashboard using a dashboard role

[humble sequoia]

Dashboard Roles

Any role you put there will have full access to the ticket tool dashboard. The server owner and users with admin permissions already have access to the dashboard.
Be careful of which roles to put here

Feb 29, 2024, 12:53 AM

[deft estuary]

As u sent it i found it 😭 tysm

[pseudo ravine]

You’re welcome, glad I could help!

[deft estuary]

You need a promotion istg you always active and responding quick

[pseudo ravine]

I don’t need a promotion, I’m just fine being a regular support member

[deft estuary]

Well you are doing an amazing job.

[pseudo ravine]

Thank you

[clever grove]

Just a doubt I have, can i configurate ticket tool in my friends serve?

[clever grove]

If I can, how?

[pseudo ravine]

Hey there. If you have either a Dashboard Role or Administrator permission, then yes

[clever grove]

Thanks

[pseudo ravine]

You're welcome, glad I could help!

[ionic mulch]

question: I am managing a server and have ticket tool in it. how can I authorize another discord user to be admin and manage the bot on my behalf?

[dense sequoia]

HI may i know if there is any way to track previous tickets transcript?

[humble sequoia]

Dashboard Roles

Any role you put there will have full access to the ticket tool dashboard. The server owner and users with admin permissions already have access to the dashboard.
Be careful of which roles to put here

Feb 29, 2024, 5:52 AM

[idle flint]

See above ⬆️

[idle flint]

What do you mean “track previous transcripts” ? Can you elaborate please

[dense sequoia]

meaning previous tickets open but i did not save the transcript are we able to access them

[idle flint]

Ah, unfortunatley not, if you deleted the ticket channel without saving the transcript, there is no way to recover the contents of that ticket

[dense sequoia]

OK

[sinful sundial]

@pseudo ravine hi

Where claim button

[timber timber]

Subscribers only. If you are subscribed, there should be a claiming options in the configuration page

Any way to move a ticket from one category to another?
As an example: Sometimes people open tickets under support which should've been opened under payment instead

for now I just edit the transcription location when needed

[sinful sundial]

Where

[timber timber]

Go to the ticket tool site and top right, login. It will lead you to a page to manage your servers
You can also subscribe on their site too, its called premium

[sinful sundial]

I need transfer from the White Bot to the Golden.

[timber timber]

I believe you run /botswitcher in your guild/server

[sinful sundial]

Photos plz

[timber timber]

I'm not really sure how it works, I would wait for someone else more knowledgable to help you

[sinful sundial]

Ok thanks @timber timber

[iron night]

Gave +1 Rep to @timber timber (current: #300 - 1)

[muted cipher]

Hi, just invited bot on my server and says this when trying create ticket manually

[idle flint]

Can you run a $debug command

[idle flint]

The bot is missing the "Read Channels" permission for that channel

[worthy violet]

hi, i pay for premium bot , but the bot not working

[humble sequoia]

Inviting and Enabling Premium Bot

The first thing you will need to do is invite the premium bot, an invite can be found here

Once the bot is in your server we will head to the dashboard and manage your server. When you are managing your server, you want to head into "Server Configs" then click the drop down menu under "Select the bot you would like to use on this server" then click "Ticket Tool#6207" and then save.

[austere forge]

Hi there, see above

[muted cipher]

Yes thanks much

[iron night]

Gave +1 Rep to @idle flint (current: #23 - 206)

[worthy violet]

i cant chose (Select the bot you would like to use on this server.)

[austere forge]

I hadn't seen, but you took out your premium subscription from the white bot, in this case the premium has been updated on that one

[worthy violet]

What is the solution ?, you can don't return the money back and i will pay for it again

[austere forge]

no refunds can be made from us, if you wish to be refunded you will need to contact Discord support

The solution that can go from the white bot to the golden is to “cancel” your subscription on the white bot and next month take it directly from the golden

[tired swallow]

How to make custom ticket channel name with variables

[humble sequoia]

Ticket names

The ticket name is the default channel name of all tickets. To edit it, go to your Dashboard > Panel Configs > Ticket. There you can edit the channel name of opened and closed tickets. You can also use variables in there.

Note: This is a premium feature

[limber portal]

^

[bright shadow]

How can I fix this problem I tried to follow the steps in the Docs page but it didn't fix anything

[echo bramble]

Why the bot sends the create ticket button twice?

[austere forge]

Hi there,
You have probably used the multi panel functionality, checked if no panel is attached, to do this:

Dashboard > Panel Configs > Panels Attached to Panel (Multiple Panels)

[austere forge]

hi there, pls run /debug command same channel

[bright shadow]

do I send you the debug link or a screenshot

[austere forge]

yup, send me the screenshot

[austere forge]

Have you verified that the channel you specified still exists?

[bright shadow]

I don't think so, how do I check ?

[austere forge]

Dashboard > Panel configs > Thread Style

Make sure you have correctly specified a channel that exists

[bright shadow]

oh yeah there wasn't any channels in there

so after that it should work fine

Ok thanks buddy it works now

but I want the tickets to be made in a specific category not in the same channel

[austere forge]

Dashboard > Panel configs > Category
It is with this option that the tickets will be moved to the desired category 🙂

[bright shadow]

yeah the category I want is in there but there's no tickets under it ,It goes under the Tickets Channel

[austere forge]

can I get more information on what you would like to have, I don't understand
Send me screenshots

[merry hinge]

Hi, I wanted to know how to change the maximum number of tickets a person can create on my server

[austere forge]

Hi there,
Go to the Dashboard > Panel configs > Limits and first option 🙂

[merry hinge]

Ok thanks @austere forge

[leaden idol]

help me

[humble sequoia]

Hello, we would love to help you, but if you don't tell us what you need help with we can't help you :(

[zealous moon]

Hi, is there a way to make it so specific roles can only open tickets?

[limber portal]

Hi, you can set allowed / disabled roles in dashboard > panel configs > buttons > create ticket

[topaz atlas]

Hello! I've updated the panel message for ticket creation, but the new text is not showing in the server. Is there a way to force a refresh or something?

[topaz atlas]

I should add that I've tried using the Sync button on the web interface, telling the bot to flush it's cache via discord command, and quitting and restarting my discord client in case it was some sort of caching issue on my end

[austere forge]

Hi there,
Have you tried pressing the Update button on the dashboard?

[topaz atlas]

Oh! I had not seen that. It did the trick! Thanks.

[iron night]

Gave +1 Rep to @austere forge (current: #68 - 20)

[crisp frigate]

Hello

i need help / i cant restor a backup key

[humble sequoia]

━━ Mr.Pro's inquiry has been moved to a ticket ━━

[shrewd depot]

I have created a Hello Ticket and I want to write this for the ticketa application

Help Me pls

[full mural]

Hello, I can't sync my discord servers

Help Me pls

[steel basalt]

Have you tried pressing the Sync Servers button located at the top of your manage servers page?

[full mural]

Yes, I've tried

[lunar parrot]

stupid question-- how do I add the premium bot back? I had an issue with billing that couldn't resolve with the bot in the server, but now I need to reinvite it back

[humble sequoia]

Inviting and Enabling Premium Bot

The first thing you will need to do is invite the premium bot, an invite can be found here

Once the bot is in your server we will head to the dashboard and manage your server. When you are managing your server, you want to head into "Server Configs" then click the drop down menu under "Select the bot you would like to use on this server" then click "Ticket Tool#6207" and then save.

[lunar solar]

See above

[lunar solar]

Hi please do /permissionlevel in the server

[jade topaz]

I just subed to premium ticket bot and it says i can't use it?

[lunar solar]

Head here —> https://tickettool.xyz/dashboard/1113939422711390368/configs#sc-serverConfigs

[humble sequoia]

Inviting and Enabling Premium Bot

The first thing you will need to do is invite the premium bot, an invite can be found here

Once the bot is in your server we will head to the dashboard and manage your server. When you are managing your server, you want to head into "Server Configs" then click the drop down menu under "Select the bot you would like to use on this server" then click "Ticket Tool#6207" and then save.

[lunar solar]

And active the premium bot as seen here

[strong anvil]

any way to set it so if someone types in a certain channel it will delete the message and create a ticket for them?

[young ferry]

Just noticed that older tickets transcripts are saying Invalid Request, was data deleted?

[lunar solar]

Hi,

Yes take advantage of our command style ticket creation:
Panel Configs --> Command Style --> Enable Command Style ticket creation --> Set a channel

Note: Make sure TT can view the channel

[lunar solar]

Hi,

Click direct link button to generate a new link and use that or download the file and view the file from your device

[young ferry]

Yes the direct link button is not on the older ticket transcripts, it's just a link.

[young ferry]

I do however see the download available.

Download works fine to show old transcripts. Thanks for the response I'm all set.

[lunar solar]

#🎫│make-a-ticket please

[strong anvil]

Is that a premium feature only, I just did it and it doesn't seem to make tickets when i send a message in the specifed channel.

Nvm

It was just taking a bit

[lunar solar]

All good

[topaz furnace]

where is tickets

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[restive condor]

(#🎫│make-a-ticket)

[terse plinth]

Is it possible to view my closed tickets ?

[vale pecan]

my gaming not start

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[pseudo ravine]

Hey there. Only if you saved the transcript before deleting it

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[pseudo ravine]

As you've been told multiple times, you're in the wrong place

[vale pecan]

Ok

Im so serre

[rigid mason]

need help with deleting categories to help get access to a discord server

[pseudo ravine]

Hey there. If you’re just a regular user, there’s nothing you or we can do about it

[rigid mason]

why not?

[pseudo ravine]

Because you’re just a regular user, and we can’t delete channels/categories in other peoples servers

[rigid mason]

how do i do it?

[pseudo ravine]

You can’t

[rigid mason]

why not

who can?

[pseudo ravine]

The staff of that server

[merry hinge]

Hi, what #demo-threads 's tickets does?

[leaden idol]

hi pleas hel me

[merry hinge]

?

what do you need?

[limber portal]

It’s an example of thread style

[merry hinge]

Ok

Thanks @limber portal

[iron night]

Gave +1 Rep to @limber portal (current: #11 - 368)

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[shrewd depot]

please help, I can't change the name of this, does anyone have any information

[humble sequoia]

━━ yeezus's inquiry has been moved to a ticket ━━

[leaden socket]

how do i make the message where you click a button to create a channel

[humble sequoia]

Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

Create a Panel

To create a panel we are going to need to head over to the Panel Configs Tab on the Dashboard.

Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and you are ready to get started with configuring your panel.
An example of a creating a panel is shown below.

Send the Panel to a Channel

Once the panel has been created, use the blue Send button and select the channel you want the panel to be sent to.

The Panel wasn't send

Use the </debug:ID> command to diagnose possible permission issues with the bot.

[austere forge]

hi ,see above

[leaden socket]

ty

[iron night]

Gave +1 Rep to @austere forge (current: #63 - 22)

[odd pine]

Hi fam, how can I change de ticket title when it it's created? Default is "ticket-0001" and I want to change to "username-0001"

[austere forge]

Hi there,
use variable {user.name}-{count} on the dashboard > panel configs > ticket Ticket Opened channel name

[odd pine]

thanks, I'll try it ❤️

[austere forge]

Hi there,
Go to dashboard > panel configs > permissions > Everyone Role Permissions Attach Files

[iron night]

Gave +1 Rep to @austere forge (current: #61 - 23)

[vivid walrus]

Why i don't see my server on the manage server can anyone help ?

[humble sequoia]

━━ S04's inquiry has been moved to a ticket ━━

[hollow thistle]

I just deleted a ticket vertsion, but I still get the option on my discord server. How would i go about fixxing this?

[austere forge]

Hi there,
It will be necessary to create a new panel for ticket creation to work

[hollow thistle]

@austere forge i delted a panel, but the panel still shows up on my discord server, when i press the drop down menu. How would I remove that option. I had three ticket panels, now I have two. But on discord it still shows three.

[austere forge]

press Update boutton on the Dashboard

[hollow thistle]

@austere forge it tells me the message was not found, nothing to update.

tried several times, but the palia application still shows up on discord, but is no longer in the dashboard.

[austere forge]

Please verify that you have deleted the panel in the dropdown category on Dashboard

Dashboard > panel configs > Dropdown Style

[hollow thistle]

@austere forge that was it , thank you !!!

[iron night]

Gave +1 Rep to @austere forge (current: #59 - 25)

[mortal meteor]

Hello, I was wondering if even if we didnt click the button there was a way to get a ticket's transcript after it was closed?

[ionic path]

Hello! With premium, you can enable automatic transcripts when a ticket is closed, and also send a transcript in the user's direct messages.

I can guide you through the steps if you'd like.

[jade topaz]

i cant send the bot to the channel cus it says it dont have permission

how do i fix this

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[restive condor]

Hi, could you run /debug in the channel where you're trying to send this in?

This is the wrong server unfortunately

[jade topaz]

ahh thank you

thanks @restive condor

[iron night]

Gave +1 Rep to @restive condor (current: #17 - 297)

[rapid blaze]

Is there a way to have a role that does not have "Adminstrator" permission be able to see claimed tickets? Or does the role have to have that permission?

[echo trellis]

Administrator perms can see everything and access everything no matter what

[rapid blaze]

so if the role does not have that perm, it can not see other tickets?

For example I have "Lead support" role but it does not have admin perms I would like for that role to see most tickets aswell so they can help support

[echo trellis]

Correct only the roles you have set to view tickets can see them

[rapid blaze]

Hmm, weird I wanted to have that role see every ticket so they can assist support members.

[echo trellis]

If you would like to have a role see every ticket but not have admin perms ensure you set that role on every ticket support team roles

[rapid blaze]

or is there any way I can have a command run to where it adds them on claimed ticket

they are on the support team role

[echo trellis]

They should be able to view the tickets

[placid mesa]

Hola

[rapid blaze]

Oddly, they can't

[restive condor]

Hola, ¿cómo puedo ayudarte?

[placid mesa]

En

Me uní a un coso para ganar minecraft premium jaja

[humble sequoia]

⚠️ Está en el lugar equivocado

Brindamos soporte para el bot de Discord Ticket Tool y no le podemos ayudar con el problema que presenta.

-  No sabemos a que equipo de soporte debería contactar para solucionar este problema, y desafortunadamente no podremos ayudarle acertadamente.

Si no tiene alguna duda relacionada a nuestro bot, Ticket Tool, por favor cierre este ticket.

[rapid blaze]

Me podrias ayudar con el problema que tengo porfavor?

[restive condor]

Claro, no hay problema
Estaba escribiendo cuando el otro usario te contesto JAJAJA

[restive condor]

Si añades el rol the "lead support" como un additional role en vez de un support role, tendrá permisos diferentes y no será expulsado del ticket una vez sea reclamado

Panel de control > Panel Configs > General

[rapid blaze]

Igual lo intente, sigue el problema igual

[rapid blaze]

jaja no te preocupes

[restive condor]

Cuál es el nombre o ID de tu servidor? @rapid blaze

[rapid blaze]

1071941697845604452

si quieres abro un ticket y lo hablamos ahi?

[restive condor]

Tengo un ticket con otro staff del servidor ahora mismo. Te añado?

[rapid blaze]

si me comentó justo jaja

[vale pecan]

Hi

[terse junco]

hola

[humble sequoia]

━━ Hector's inquiry has been moved to a ticket ━━

[terse junco]

como puedo hacer que cuendo creo un ticket no suba y se quede en su categoría?

[restive condor]

Hola, puedes seleccionar la categoría desde tu Panel de Control > Panel Configs > Category

[terse junco]

gracias rey

[jade solar]

How do I make the bot @ roles when a ticket is created so it notifies my admins

[humble sequoia]

Ɽ₳ł₴ł₦₵₳₦Ɇ☠'s issue has been solved in another channel.

[frail canopy]

@humble sequoia @humble sequoia @humble sequoia @humble sequoia

@humble sequoia

@humble sequoia

[restive condor]

Do you need something? @frail canopy

[minor acorn]

Is there any way to allow another admin in my server to purge tickets

[pseudo ravine]

Hey there. Only the server owner can use the /purge command

[dark swallow]

Hi everyone I'm new. How can access the training? Please help

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[jade topaz]

hello is there someone who could possibly help,
ive made the ticket pannel and everything but when the ticket is opened it only pings the user whose created the ticket, im not sure how to get other pings in there for mods to be notified.

[humble sequoia]

How to automatically ping my support team on a ticket?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to ping your support on
4. Open the Ticket options menu
5. Click on Edit Ticket Message
6. In the Message Content use one of the role mention syntax (**{@Role Name}** / **{Role ID}**)
7. Save changes

Note: For this to work properly, Ticket Tool requires the Mention Everyone permission. Or the role must have the Allow anyone to @mention this role setting enabled

[idle flint]

Some info on how to include more pings when the ticket opens is above

[jade topaz]

i tried the variables with the ID's and it didnt work and its stressing me out a bit

[idle flint]

What is the server ID and panel you are currently working on?

[jade topaz]

uu leme get it, ive never worked with ticket bots before so im not sure how to get the panel ID

[idle flint]

Just the server name and also the panel name will help 🙂

[jade topaz]

1108106929781358692

server ID

and the panel names is the bar on the top with the green + right?

[idle flint]

So, first off, you have 5 panels, three of them are named the same (which will probably cause confision when you are setting up the bot). You should rename or delete some of those duplicates

[jade topaz]

OH OKAY

how do i delete them, sorry im freakin out a bit

[idle flint]

Once you select a panel from the top menu, you should see the buttons directly below

[jade topaz]

i dont know how to get rid of verify and support, the old owner made them

ah okay!

okay the ones i dont need are deleted

[idle flint]

Okay, great.

When you open a new ticket in your server, can you screenshot what it looks like (the ticket message)

[jade topaz]

yes ofc one second

[idle flint]

Okay, I think you are using the Sushi Sellers Support panel, but you are editing a different one on the dashboard to the one that is in your server (again, confusion because you had three panels named the same).

[jade topaz]

ouu i see, 🥲

[idle flint]

You have the role ID's in the ticket message on your panel: 5 | Sushi Sellers Support

Go to that panel, send it to your discord and then open a new ticket using that

[jade topaz]

i deleted that panel though? should i redo it with the current panel?

[idle flint]

Okay, yes, whatever your current panel is, make sure those role ID's are in the ticket message like it shows here 🙂

[jade topaz]

okay! one second,

should it look like this?

[idle flint]

Yep, looks about right

[jade topaz]

okay! i set up the message and the pings, do i send it to my ticket channel and try opening one?

[idle flint]

Correct 🙂

[jade topaz]

IT WORKS

okay it says i have a limit of 1 ticket in this panel, does that mean only for the user who opened it or is it only allowing one ticket at a time?

[idle flint]

Correct, that can be adjusted under the Limits settings. You will see "Open Tickets Each User"

[jade topaz]

so its only 1 ticket per person

[idle flint]

That is what you currently have it set to

[jade topaz]

perfect and once its deleted itll reset?

[idle flint]

Correct

[jade topaz]

you are an absolute angel thank you so much

[shut abyss]

I m the only one that can see the ticket? What can I do?

[gilded verge]

~~but you mean the ticket you created on another server? I would like to understand the problem ~~

i misunderstood something, so please describe what you trying to do ^-^

[shut abyss]

So I added ticket system on a channel and it will show me to open ticket, but if anyone else will try it will not show open ticket message

[gilded verge]

is it possible for you to send the screenshot what they can see after opening the ticket?

[shut abyss]

And for any other people than me don't show nothing

Is blank

[gilded verge]

oh, so you're saying that other users can't see this message to create the ticket...
it's permissions problem, please open your channel settings->permissions->and for users role set permission Read Message History to ✅

[tacit sail]

my ip pls help me to enabl;e

login

hey pls anyone

help me

how to login

[civic wagon]

Login what?

[paper horizon]

Anyone know how to add a picture url in the panel?

I had it in there but it wont show it anymore on my actual pannel

Had a picture in the corner and where you see the discord logos but for some reason the disappeared

[noble path]

hi everyone. Can I have a link for a support ticket please? need some help with premium account

[limber portal]

Hi, you can make a ticket in #🎫│make-a-ticket

[ionic path]

If your premium subscription expired, that would be the issue. This is a premium only feature, and you can add these in Dashboard → Panel Configs → Messages → Edit Panel Message → Embed Editor

[inland scaffold]

Hi

[restive condor]

Hi, how can I help?

[restive condor]

Hi, apologies for the wait.
Could I get your server name or ID?

[rough ore]

Ｂｌａｃｋ Ｒｅｅｄ
834352560504700928

[restive condor]

And which panel is this for?

[rough ore]

I am sorry.

It is the panel scrinshot

[restive condor]

I can't really read that. Which of these 7 panels is it?

[rough ore]

1

[restive condor]

Could you please verify that all the custom emojis are still valid?

[rough ore]

OK

[inland scaffold]

I do not speak English very well. I do not know how to add tags and lists. Can you explain to me the method?

[rough ore]

It's good, thank you

[iron night]

Gave +1 Rep to @restive condor (current: #17 - 299)

[restive condor]

Hi, by tags you mean role/user/channel mentions?

Or custom commands?

[inland scaffold]

mean the signs, such as when I come to open a ticket, the type of ticket appears, and so on

[restive condor]

As in, the ones here #🎫│make-a-ticket ?

Different options?

[inland scaffold]

Yes

[humble sequoia]

Multipanels

For more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Panel -> Attached Panels

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[restive condor]

See above ^^

Let me know if you have any questions

[inland scaffold]

Thank you

[iron night]

Gave +1 Rep to @restive condor (current: #17 - 300)

[lament galleon]

sorry for this question cause im pretty sure i did it right the first time but... My Mom, my little brother and myself are trying to play horizonXI but we all play at the same house. So my question is how do i figure out how to get use all to play? lol

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[buoyant karma]

how do i change the ticket name-

this

[limber portal]

Click the ‘rename’ button under the dropdown in the main panel configs section.

[buoyant karma]

Thank you!

[iron night]

Gave +1 Rep to @limber portal (current: #10 - 369)

[unreal juniper]

Hi do I just reset the count to 1 in my set count button to reset the ticket numbers? Or do I enter 0? Sorry just a bit confused!

it says 44 currently but we are on ticket like 2000+ so i was curious lol

[ionic path]

Hey there! If you set it to 0, the count with start from 0 (e.g. #ticket-0000), so at your occasion I suggest you enter 1.
Also, about your problem, it shows 44 tickets are made in that panel, not in total. If you open a ticket in another panel, it will show a completely different number, and that will be the number of tickets opened in that panel.

[unreal juniper]

ahhh thank you!

thank you @ionic path sorry lol

[iron night]

Gave +1 Rep to @ionic path (current: #46 - 34)

[ionic path]

No worries, and no need to be sorry. If you have any other questions or issues, feel free to ask!

[restive thistle]

How do you prevent a role from making tickets

[humble sequoia]

Blacklist Roles

Any role you assign as a blacklisted role won't be able to use commands or buttons.

Selecting a blacklisted role

Go to your Dashboard ➞ Server Configs. There you will find the option to select blacklisted roles.
Note: Don't forget to save.

[abstract folio]

here ^

or you can remove from the roles the permision to see the channel

[restive thistle]

Ok

But I don’t see a server configs

Nvm

[abstract folio]

in the dashboard

[restive thistle]

I see it

I’m just blind

Ty @abstract folio

[iron night]

Gave +1 Rep to @abstract folio (current: #90 - 9)

[abstract folio]

no problem

[rapid jasper]

Hi, where is the ticket for support?

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[restive condor]

(#🎫│make-a-ticket)

[inland grove]

ima take to #🆘│community-support cuz #premium-support ded

[willow pasture]

How can I do something like this?

[austere forge]

Hi there,
What do you wish modify more precisely?

[humble sequoia]

Robloxgamming1089's issue has been solved in another channel.

[compact torrent]

How can i make a ticket ?

[austere forge]

hi there, #🎫│make-a-ticket 🙂

[mild prism]

Howdy 👋

According to our account admin, we've requested to have webhooks enabled through a ticket as suggested. Where I can find out more information? Are there docs somewhere?

[humble sequoia]

Thank you

Thank you for purchasing Ticket Tool Premium @mild prism. You have now been given the <@&535595160189403136> role!

Found 2 servers in total and 1 with premium and permission

[restive condor]

Hi, docs on the webhook feature you mean?

[mild prism]

Correct. So we can attempt to integrate Ticket Tool with our existing bot(s).

[restive condor]

Unfortunately, no.

This would've been clear upon enabling, the webhooks are an alpha feature for which we don't provide any support.

We just enable it and allow users to use them as they wish

[mild prism]

I didn't want to ping our server admin here but can privately share his username for confirmation.

[restive condor]

No worrries, but unfortunately we don't have any documentation on it

[mild prism]

We just enable it and allow users to use them as they wish
Yep, I got the message that it was an alpha feature. The "them" part is what's missing. How are the webhooks discoverable?

[restive condor]

How exactly do you mean?

As in where to find them on the Dashboard?

[mild prism]

Yes. Sorry for my naivete, typically there's some kind of webhook address and payload documented somewhere even if you provide no support beyond. I can't integrate with webhooks I don't know anything about 😁

[restive condor]

Whenever X action of a ticket is taken, it sends a POST request to the webhook you specify in the Webhook URL field. It's mainly used for action logging.

See an image below (Dashboard > Server Configs > Webhooks)

[mild prism]

Oh perfect, that's what I'm looking for. Thanks 🙏

[jade topaz]

Hi

[lunar solar]

@silver tide TTs dashboard stores all the data seperate to Discord, it means if you ever accidentally kick the bot or your server gets deleted we can still access the information to transfer it to a new server etc

[silver tide]

For server transfer, that is nice
Who would "accidentally" kick a bot, most people have a reason for doing it
if your server gets deleted, there has to be a reason for that
either not following discords rules or not being smart and getting hacked

I see there is a massive difference in server count, but at least everything is free to use with sapphire ||(although it doesn't have tickets maybe one day it might)||

And yes I use sapphire a lot
so much in fact I got used to the limits there
that I was not expecting such a small limit for an embed with @pseudo glen

[lunar solar]

You’d be surprised how many people accidentally kick the bot

Security bot does it a lot

Deleted servers sometimes occur from owner getting hacked

[lunar solar]

Yes but even Sapphire has limits until paywall, I use sapphire as well and I made so many embeds I had to pay for more

If you are a wizz you can use Sapphire & Ticket Tool together

Use sapphire for buttons and embeds and it makes the ticket for you

Cause TT can listen to other bots

[silver tide]

That's exactly what I was working on when I discovered the embed character limit

in fact I can show you how I discovered it, attempting to add form questions to the embed

[lunar solar]

Yeah so use sapphire to send channel message and send the users ID that did the interaction with your buttons and use TT command style ticket creation

[silver tide]

You dont have to pay for them
you could join the support server and request a