🆘│community-support

[fossil jasper]

hello everyone, i need support for my 5k challenge account, does anyone know who do i need to talk to?

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[austere forge]

see above

[urban trellis]

^

[tribal dagger]

Kann man den Permium bot nur auf einen server haben?

[upbeat narwhal]

Okay, so when i make a panel i wanna add other buttons in the panel but i can't find the option.

[tall jay]

Is it possible to make ticket tool reply to my custom made bot?, I have seen others do it with the premium version and it didn't work for the regular when I tried it is there anything I'm missing?

[limber portal]

Hi there, add the bots id in the ‘bots ticket tool can respond to’ box in dashboard > server configs

[calm ocean]

its in Russian?

[heavy crag]

You will need to ask the staff of that select server.

[calm ocean]

im owner

[heavy crag]

Then why are you asking what language it's in?

[calm ocean]

how do i change it

[humble sequoia]

**Panel Message**

The panel message is where people react to make a ticket. To customize it head over to your Dashboard --> Panel Configs -> Panel -> Edit Panel Message

[heavy crag]

Read the above

[midnight vapor]

hi

[burnt fern]

I have a issue with a ticket message. I add a role mention in ticket message, it displays role well, but doesn't actually mention people who have the role

[heavy crag]

Make sure the ping isn't in the embed

[hallow holly]

Hello. How do I see ticket history of my server?

[hallow holly]

@old steeple @steel basalt @timber kernel

I appreciate if you help me with my question

[heavy crag]

Pinged 3 support members just to leave?

[winged sage]

Soss!moderators, call me two days ago I wrote that my previous metamask was broken and I need to link a new wallet to my account in zero land, what should I do???

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[limber portal]

^

[winged sage]

Who can help me auuuu

[limber portal]

Sadly we can’t help here

[winged sage]

Whf , what is this project that does not provide help for its users???

[winged sage]

Where??

[thick slate]

How do I give other people the ability to make panels?

Is it possible?

[pseudo ravine]

We are not affiliated with this “project”

[thick slate]

..Hello?

Can I get some help?

[winged sage]

Who can help me??

[pseudo ravine]

We don’t know

[humble sequoia]

Dashboard Roles

Any role you put there will have full access to the ticket tool dashboard. The server owner and users with admin permissions already have access to the dashboard.
Be careful of which roles to put here

Feb 21, 2024, 4:36 PM

[steel basalt]

Apparently

[pseudo ravine]

@thick slate Read this ^

[thick slate]

Thank you.

[winged sage]

Cool 👍🏻

[compact falcon]

hi!

i need help

i want the option tickets to appear all in the same message, and not like each category in a different mesagge

[austere fern]

Is this the chanel to reach joemilius#0 on ticket 4843?

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[restive condor]

Hey there! What exactly do you mean? As in a dropdown or muktipanel?

[compact falcon]

like multipanel yes

[humble sequoia]

Multipanels

For more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Panel -> Attached Panels

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[restive condor]

See above please 🙏

También tenemos las instrucciones en Español, en caso de las quieras

[elder river]

Applicant receives this error when attempting to create a ticket

Not sure what permissions to edit to allow this

[pseudo ravine]

Hey there. Could I get the server ID

[elder river]

Where can I find this?

[elder river]

1205674599552131102

[pseudo ravine]

Thank you

[manic crown]

anyway to open ticket here ?

[restive condor]

#🎫│make-a-ticket

[pseudo ravine]

You enabled Support Team Only for the Create Ticket button

[elder river]

Thank you

[iron night]

Gave +1 Rep to @pseudo ravine (current: #13 - 343)

[pseudo ravine]

You're welcome, glad I could help!

[thick slate]

Why is the aplication not responding when I try make panels?

[trim jackal]

anyone know how to make custom emojis ?

[ionic path]

Heya! Recently, my friend who is the server owner of a server that I'm admin in, was hacked and couldn't access her account. We managed to backup and restore everything, including text channels, roles, server pfp and name etc. I was trying to see if I can do the same thing with Ticket Tool also, so I can move every setting to the new server. I did find the section called "Config Backup & Restore", however, it said "server owner only". Am I able to do something to take my previous settings to the new server, or do I have to copy them myself?

[restive condor]

Hey Jim! So it's my understanding that the owner can no poner access their account, correct?

[ionic path]

Yep

[restive condor]

Hey there! Use the first format <:emojiname:emojiID>
The easiest way to get this would be by using $id (emoji)

$id

[humble sequoia]

<:smil:936485535403356221>

[restive condor]

I'll bring you into a ticket

[trim jackal]

alr thx

[iron night]

Gave +1 Rep to @restive condor (current: #19 - 261)

[restive condor]

Hey there! May you run /debug

[thick slate]

Ok.

It did not respond.

[restive condor]

Ticket Tool is missing SEND MESSAGES permission for that channel

[thick slate]

Oh, alright.

[trim jackal]

Im trying to edit a panel messege and i cant seem to write on the embed editor anyone got a fix ?

[ionic path]

Hey there! Unfortunately that is premium only

[trim jackal]

oh alright

[pseudo ravine]

You can edit the embed description of the panel message without premium, but that's it

[shadow osprey]

hey how do I make the buttons all under one message and not every category in an separate message?

[humble sequoia]

Multipanels

For more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Panel -> Attached Panels

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[restive condor]

Hey there! See above

[shadow osprey]

thanks :)

[ember kernel]

How I can do like this??

[humble sequoia]

<:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706> Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on

First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

• Panel doesn't send? Make sure you have a valid emoji selected
• Option doesn't show up? Check if two options have the same panel in the DropDown Editor

$dropdown

[upbeat narwhal]

Hello, so I wanna add another button

In the ticket panel for another option but I don’t know how!

[restive condor]

@livid totem

[humble sequoia]

PayPal - [e-mail]
BitCoin - 3HhKKAdb9eEvCe2tvzB8bAa8nebHY6qcPA
LiteCoin - MEQX3knLAuotrKnvk3HDNBK5gdRn6PZhHy

Prepay/Direct Payment

To prepay send the payment using your desired method - Available options listed bellow.

⚠️ $18 per 3 months. ⚠️
$66 per year.

(If using the direct payment option, you need to be paying for at-least 3+ months.)

Regular Prices when paying within Discord:
$5.99/per month

Once your payment is sent let us know so we can confirm and get you your key.

- Purchases done with this method are non-refundable.

<:paypal:924596360840372234> Paypal ("Goods and Services" or "Family and Friends")

[e-mail]

<:bitcoin:924638849135689749> BTC - Bitcoin

3HhKKAdb9eEvCe2tvzB8bAa8nebHY6qcPA

<:Litecoin:972176945972383815> LTC - LiteCoin

MEQX3knLAuotrKnvk3HDNBK5gdRn6PZhHy

I sent the payment now what?

After you send the payment, please send a screenshot with proof of payment, our <@&615146349700186112> will verify your payment and will get you setup. For crypto payments, we are waiting for at least ONE verification.

All prices in USD - 3 months min for direct payment

After a successful payment

Provide us with your server ID, where you want your premium key to be redeemed. This has to do be done by us

[restive condor]

See the information above on how to buy Ticket Tool premium via Crypto

[restive condor]

Hi there! You can create a separate panel, add it to the attached panels section and re-send/update your panel message

[humble sequoia]

Multipanels

For more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Panel -> Attached Panels

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[upbeat narwhal]

Is there a tutorial?

[restive condor]

The embed above 😄

[livid totem]

i send now?

[restive condor]

I'll bring you into a ticket

[livid totem]

Check my ticket

then

[restive condor]

Oh, I don't speak Arabic

You will have to wait on an Arabic support team member as I can't create a ticket for you since you already have one ticket opened

[livid totem]

np

i can speak english

[restive condor]

Perfect - You will need to close your ticket so I can bring you into an english one, if that's ok

[livid totem]

where is the ticket

channel

[echo geode]

Hey guys, I am messing around with the drop down style. Is there any way that the selected drop down item could be included in the ticket that is created? Or even better just have a separate role be assigned for each different drop down option?

[tropic stone]

اما عاد عرب #🎫│make-a-ticket

هذا الروم @livid totem

[deep marsh]

yo guys when someone create a ticket on my server he cant close the ticket by himself how can i do that everybody can close his own ticket

[limber portal]

what do they see that prevents them from closing?

[deep marsh]

they open the ticket they can write messages but there is no button to click on it to close the ticket

[limber portal]

Can you ask them to send a screenshot?

[deep marsh]

i changed it that i have permissions to see the channel but still no button panel from the bot

[deep marsh]

i fixed it thx anyway

[iron night]

Gave +1 Rep to @limber portal (current: #13 - 344)

[languid panther]

Can somebody tell me how to set up my ticket so it says different reqierements or questions when someone opens it?

[humble sequoia]

Pop-up Forms

A Discord Form lets the user answer individual questions in a pop-up Form, which then displays the answers in the ticket message. This can save time if you already know what you want to ask the user.

Setup Forms

Forms can be enabled under Panel Settings > Form Options > Edit Forms Options. In the new pop-up window, you can now enable and edit your own Form.

Form Options

You can add up to 5 questions in the Discord form. This is a Discord limitation. Each question can have a placeholder in the input field, a minimum and maximum input, multi-line, and also the option to have the answer required.

Options

Question Title ➞ Your Question goes here
Question Placeholder ➞ The placeholder text in the input field
Required ➞ If enabled, the user has to answer this question, to submit the form
Multi-Line Input ➞Allows the user to input multiple lines
Minimum and Maximum Input ➞ Set a minimum and maximum input value for the user

Displaying the Answer

To display the answers from the user, you need to enable Auto display form results on the ticket message as an additional embed

If you don't want a second embed, go into your Panel Configs > Ticket Options > Edit Ticket Message. You use the variable {create.form.x} and replace x with the number of your question. For example, the response to Question 5 can be displayed with {create.form.5}.

[limber portal]

^^

[languid panther]

Thanks

[iron night]

Gave +1 Rep to @limber portal (current: #13 - 345)

[willow saffron]

guys

can someone help me like i want 3 dropdown on single ticket....?

[civic wagon]

Send three different panels with dropdowns. And delete the embeds for the 2 panels you don't want to be seen. You can easily do this if you're on pc

[willow saffron]

ohk lemme try

[civic wagon]

This is a workaround for what you want. Since currently having 3 different dropdowns to a single panel is not possible.

[willow saffron]

what is multi panel

[civic wagon]

That is for multiple buttons on a single embed

[willow saffron]

hows this possible then?

[humble sequoia]

<:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706> Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on

First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

• Panel doesn't send? Make sure you have a valid emoji selected
• Option doesn't show up? Check if two options have the same panel in the DropDown Editor

$dropdown

[civic wagon]

Please refer to the embed above ^

[willow saffron]

how they made this?

[slate shard]

how can I disable people being able to add entire roles to a ticket

[elfin dawn]

Apologies if this has been asked before, I’m just needing a confirmation for the below please!

I was paying for premium in a server, the bot was invited by me and it was all under my name (as far as that goes) - I was an admin not the owner of the server just for clarity.

I’ve since left this server but I didn’t kick or stop anything via the dashboard prior to leaving the server, and of course can’t see this server on my dashboard anymore.

Will I still be paying for premium for this server that I’m no longer in, or does the premium end once I’ve left?

I just want to make sure I’m cut off from it completely “^^

[pseudo ravine]

Hey there. You will have to deny members from using the /add command

Dashboard > Commands Configs > Add > Enabled >

[limber portal]

Hi there! Did you purchase through discord?

[elfin dawn]

Via the Dashboard from what I remember ^^

[slate shard]

you can't disable the role: portion of it only?

[pseudo ravine]

Unfortunately not

[limber portal]

Do you have the server id of the server you purchased for so i could confirm?

[elfin dawn]

That is a good question

Give me a sec lmao

[elfin dawn]

1180181451002609735

[limber portal]

Alright, please bare with me

[sudden stratus]

Why when i try to open a ticket in my server does not work?

@elfin dawn

[elfin dawn]

Please don’t ping me, I am not a member of the Support Team.

[sudden stratus]

oh ok sorry

than who can help me?

[limber portal]

That server id currently has no premium subscription attached ^^

If you subscribed through the upgrade button, leaving the server should have automatically cancelled it for you.

[elfin dawn]

Awesome! Is there a way you can see if I currently have any live premium subscriptions going on?

[limber portal]

$pc 245528689851236353

[humble sequoia]

Premium Check

I was unable to detect a premium server for @elfin dawn.

Found 38 servers in total and 0 with premium and permission

[limber portal]

Doesn’t seem like you have any - for peace of mind you can always check discord user settings > subscriptions.

[elfin dawn]

Ahh, that’s handy - Thank you for your help Sacrifice and have a lovely end of your week!

[iron night]

Gave +1 Rep to @limber portal (current: #13 - 346)

[limber portal]

You too glad I could help!

[trim jackal]

anyone know why i cant see the prompt messege as a member using ticket tool ?

Left pic is on my alt as a member , right pic is as owner role

[heavy crag]

Heya!

The Ticket Owner is missing the Read Message History permission.

You can change this by heading to the panel and then menu > permissions > ticket owner > edit opened > and enable Read Message History for the ticket owner.

[wild kayak]

Hey!
How do i do, so the different tickets dont end up in the same category

(I use sapphire bot to select the different types of tickets)

[trim oasis]

Gg

[pseudo ravine]

Dashboard > Category > Select the category for each of your panels

[wild kayak]

Ive already done that, but it dosent work...

[pseudo ravine]

Could I get the server ID

[wild kayak]

Ill sendt it pb :)

[pseudo ravine]

No, send it here please. It's against the rules to send DMs to staff members

[wild kayak]

1168675945595555891

[pseudo ravine]

Thank you

Which panel(s) is having this issue?

[wild kayak]

Well all of them except "Support" panel - If you can see all of them.

[pseudo ravine]

They all are under their own respective category. Are you saying they aren't going to those categories?

[wild kayak]

Yep

[pseudo ravine]

Are they going to the top of the channel list?

[wild kayak]

They are just going under the category "Support Tickets" on the discord..

[pseudo ravine]

Are you 100% sure you're creating the tickets on the correct panel?

[wild kayak]

Yup

Like if i open one when i press like "Bugs" it puts it under the Support tickets category with the "Support Ticket" message when opening..

[pseudo ravine]

Can I create a ticket for you and you can send an invite in that ticket?

[wild kayak]

sure

[verbal cradle]

Hello, What does this mean?

[zinc hound]

Hello, I'd like to know if any of version of your bot allows moving tickets to a different category. Is that supported?

[heavy crag]

Hiya.

You can have seperate categories for open/closed tickets. You can achieve this by heading over to your server settings on the TT dashboard and choosing Category then select the channels like the following screenshot.

[zinc hound]

I probably worded that wrong, I think the right term is panel

So can I move tickets between different panels

[heavy crag]

The chosen category does not exist/has been deleted. Read the above message for the fix.

[heavy crag]

You can create seperate panels and send them to multiple channels, if that is what you mean?

[zinc hound]

But after a ticket has been created in a panel, can a moderator move it to a different panel if, for example, the ticket doesn't fit the panel

[heavy crag]

Ah, then no. This is not possible

[zinc hound]

Alright, thanks for letting me know 👍

thanks @heavy crag

[iron night]

Gave +1 Rep to @heavy crag (current: #73 - 14)

[verbal cradle]

thanks @heavy crag

[iron night]

Gave +1 Rep to @heavy crag (current: #71 - 15)

[sturdy brook]

I need someone to setup transcripts for me as its not workig

Can someone ping me if they are willing to help me

This is not working aswell

[austere forge]

hi, pls run command /debug in the same channel

[fiery brook]

Hello, I need help. I want to know how to make a specific roll to see the ticket log

@heavy crag bro help

[limber portal]

Don't ghostping staff. it's against the rules - there is no need to ping anyone for support.

[fiery brook]

Ok help me please 😭

[nova olive]

on the server?

[fiery delta]

hi i need help to verify my ip

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[austere forge]

hey, see above

[fiery delta]

so no one know where caan i get that fix

[jade topaz]

Hi, I want to know how to make so many buttons in one ticket to open the tickets themselves

[rotund breach]

it's my first time using this bot, but why can i not edit the red marked text boxes? why do i have to change the whole panel name to change the displayed title in the embed message?

[austere forge]

unfortunately we cannot help you on this server, here we are helping you following a problem linked to the bot @pseudo glen

[limber portal]

Hi there - customisation options you can't edit on the dashboard are premium only.

[humble sequoia]

Multipanels

For more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Panel -> Attached Panels

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[limber portal]

^^

[rotund breach]

okay, thank you

[iron night]

Gave +1 Rep to @limber portal (current: #13 - 348)

[jade topaz]

Thanks

[iron night]

Gave +1 Rep to @limber portal (current: #13 - 349)

[static juniper]

Hello, I was justw ondering if there isa way to show the staff member who claimed the ticket in the name of tickets?

So something like:

{subject}-{author_name}[6]-{claim.user}[6]?

[restive condor]

Hey there, you can use the {author.name} variable

[static juniper]

Wouldn't that just show the author of the ticket? Not which staff claimed it?

[restive condor]

Nope, it's the user who triggered the action, in this case claiming

Use {ticket.user.name} for the ticket owner (under the claiming section)

[fiery brook]

Hello, I need help. I want to know how to make a specific roll to see the ticket log

I need help please

[restive condor]

Hi, what exactly do you mean?
As in allow them to see your ticket transcripts?

[fiery brook]

Yes how ?

[restive condor]

Just give them permission to see the channel where transcripts are sent to

[fiery brook]

How please

[restive condor]

Right click on the channel > Edit channel > Permissions > Add your staff > View channel

[deft lake]

how do you fix your discord ticket tool when you press edit ticket message it shows a blank screen

and my commands dont work

[drifting cape]

I'm also the same as your problem

[austere forge]

hi, I suggest you open a #🎫│make-a-ticket for more help

[deft lake]

i did

they havent answered

@austere forge

[austere forge]

be patient, there are several tickets that are open at the same time :)

[deft lake]

alr

[slender owl]

How do I make it automatically ping the staff role when a ticket is made?

[humble sequoia]

How to automatically ping my support team on a ticket?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to ping your support on
4. Open the Ticket options menu
5. Click on Edit Ticket Message
6. In the Message Content use one of the role mention syntax (**{@Role Name}** / **{Role ID}**)
7. Save changes

Note: For this to work properly, Ticket Tool requires the Mention Everyone permission. Or the role must have the Allow anyone to @mention this role setting enabled

[austere forge]

see above ^^

[lean perch]

How can I put Discord emojis from a server I'm in on a panel message? I've seen it done but can't seem to figure it out

Like this for reference with the emoji banners

Hold that thought, may have possibly found it

[lean perch]

Update: Figured out the emojiname:id. The preview on dashboard shows the emoji but not when sent to the Discord channel, any reasons why this is & how to fix?

[austere forge]

Hey there, you need to put it in the emoji format: <:name:id>. You may find it by doing $ID emoji in your server

[lean perch]

Hey I've figured that out now but any potential suggestions for this?

[lean perch]

@austere forge

[austere forge]

When I send a panel for ticket creation on my discord, the emoji does indeed appear, I don't really understand your request

you should do a #🎫│make-a-ticket to get more help, unfortunately I can't help you

[lean perch]

I suppose so

First emoji actually works, just the other 2 being strange

[austere forge]

can I see your dashboard with the panel?

[lean perch]

This?

[austere forge]

as it seemed to me, it is necessary to leave a space between the emoji :)

[lean perch]

Weird cause the panel message I shown as example have no spaces 🥲

[midnight vapor]

Guys my ticket tool does not respond commands

What shall i do?

[austere forge]

hi, pls run command /debug in the same channel

[midnight vapor]

Thanks a lot!

[random hull]

hi i try to set it up to where it will keep count how long ago the ticket was made how do i do this?

[cloud gyro]

hello

can anybody help me

i set up the tickets but unfortunately the members can close tickets by there selves does anyone know how to make it where members cant close the tickets?

[limber portal]

Dashboard > panel configs > buttons > close ticket > enable support team only

[polar frigate]

is there anyway i can reopen all closed and deleted tickets? all i want is to look at the messages

[limber portal]

Hi there, this currently isn’t possible

[cloud gyro]

thank you so much

[iron night]

Gave +1 Rep to @limber portal (current: #13 - 350)

[hexed magnet]

My ticket still not deleting automatic

Do i have to update the bot

How do i do that if i have to

[restive condor]

Hi there, Dashboard > Panel Configs > General Two step ticket

[ember kernel]

How I can do like these?

[vapid sundial]

how @pseudo glen uses the transcript file to generate the html transcript?

I want to iterate into all tickets in my servers to find some specific term

[restive condor]

Hi, it uses the HTML to generate the transcript

[restive condor]

What exactly do you mean by that?

[restive condor]

Hey there! See below

[humble sequoia]

Pop-up Forms

A Discord Form lets the user answer individual questions in a pop-up Form, which then displays the answers in the ticket message. This can save time if you already know what you want to ask the user.

Setup Forms

Forms can be enabled under Panel Settings > Form Options > Edit Forms Options. In the new pop-up window, you can now enable and edit your own Form.

Form Options

You can add up to 5 questions in the Discord form. This is a Discord limitation. Each question can have a placeholder in the input field, a minimum and maximum input, multi-line, and also the option to have the answer required.

Options

Question Title ➞ Your Question goes here
Question Placeholder ➞ The placeholder text in the input field
Required ➞ If enabled, the user has to answer this question, to submit the form
Multi-Line Input ➞Allows the user to input multiple lines
Minimum and Maximum Input ➞ Set a minimum and maximum input value for the user

Displaying the Answer

To display the answers from the user, you need to enable Auto display form results on the ticket message as an additional embed

If you don't want a second embed, go into your Panel Configs > Ticket Options > Edit Ticket Message. You use the variable {create.form.x} and replace x with the number of your question. For example, the response to Question 5 can be displayed with {create.form.5}.

[ember kernel]

Thx very much

[iron night]

Gave +1 Rep to @restive condor (current: #19 - 265)

[restive condor]

No problem, here are the instructions in arabic too just in case

[humble sequoia]

النماذج المنبثقة

تتيح نماذج الدسكورد للمستخدم الإجابة على الأسئلة الفردية في النموذج المنبثق، والذي يعرض بعد ذلك الإجابات في رسالة التذكرة. يمكن أن يوفر هذا الوقت إذا كنت تعرف بالضبط ماذا تريد أن تطلبه من المستخدم.

إعداد النماذج

يمكنك تفعيل النماذج ضمن Panel Configs > Form Option > Edit Forms Option. في النافذه التي ظهرت، يمكنك الآن تفعيل وتعديل النموذج الخاص بك.

خيارات النموذج

يمكنك إضافة 5 أسئلة كحد أقصى في النماذج، وهو حد من قبل الدسكورد. ولكل سؤال يمكن أن يملك وصف يظهر في خانة الإجابة، حد أقصى وحد أدنى لعدد الحروف، متعدد الأسطر، وأيضًا الخيار لجعل السؤال مطلوب.

الخيارات

Question Title ➞ سؤالك هنا
Question Placeholder ➞ الوصف الذي سيظهر على خانة الإجابة
Required ➞ في حالة التفعيل، سيتوجّب على المستخدم الإجابة على هذا السؤال لإرسال النموذج
Multi-Line Input ➞ للسماح للمستخدم بإدخال نص متعدد الأسطر
Minimum and Maximum Input ➞ تعيين حد أدنى وحد أقصى للنص المُدخل بواسطة المستخدم

عرض الجواب

لعرض الإجابات من المستخدم، تحتاج إلى تفعيل
Auto display form results on the ticket message as an additional embed

إذا كنت لا تريد Embed آخر في رسالة التذكرة، فإنتقل إلى Panel Configs > Ticket Options > Edit Ticket Message. هناك ستستخدم المتغيّر (variable) {create.form.x} وإستبدل x برقم سؤالك. على سبيل المثال، يمكن عرض إجابة سؤال 1 بإستخدام المتغير {create.form.1}. إذا لم تستخدم هذا المتغير، فستفقد إجابة المستخدم على النموذج.

[vapid sundial]

I give some coupons privately to my users using ticket tool, I want to check if I gave some specific coupon in any of them

[restive condor]

Oh, I see.
Well, you could use the {close.reason} or {delete.reason} and include if they've gotten a coupon there (when using the close or delete commands). That information will then be displayed in the transcript message, which you can search for it quickly using Discord's search feature.

For existing transcripts, unless you know some information like who opened the ticket you will have to manually check one by one.

Please note editing the transcript message is a premium feature

[vapid sundial]

Can't I use some automation to check the transcript file and change the message encrypted string into normal text and check?

[restive condor]

No, we currently don't offer such automation

[vapid sundial]

I can develop it, but I don't know how to decrypt it

[restive condor]

We have a webhook feature, I don't know if that would work for you, but it's there for request.
For premium users only

[vapid sundial]

In transcript file, ticket tool show the ticket content but encrypted

The message content

If I understand how it decrypt into normal text, I can check using my own automation

[restive condor]

Unfortunately, we don't have that information.

The only thing you can work with would be HTML file/link and the Discord CDN file

[hexed magnet]

Which one

[restive condor]

General

[hexed magnet]

Its already off. But syill not workinf

[restive condor]

Are you trying this with a brand new ticket?

[hexed magnet]

Yea

Still having issues with it

[restive condor]

Also, please make sure you're making this change for the correct panel

[hexed magnet]

Do i have to update it on discord

[restive condor]

Nope

[hexed magnet]

Strange

[restive condor]

Would this be correct?

[hexed magnet]

Sorry i do not understand what u mean

[restive condor]

Do you have more than one panel in your server?

[hexed magnet]

No just one

[restive condor]

I see. I'll bring you into a ticket as I'll need a server invite

[bright steeple]

how do you put picture in tickets

@restive condor

sorry

[restive condor]

Hi, just paste the image link onto the embed editor. In the IMAGE URL field

[vapid sundial]

unfortunately the html link only work after user clicks in the button, bot can't do that. thank you anyways

[iron night]

Gave +1 Rep to @restive condor (current: #19 - 266)

[neat coral]

i need help

[humble sequoia]

Hello, we would love to help you, but if you don't tell us what you need help with we can't help you :(

[neat coral]

i have a guest role for tickets and my guest members cant open tickets

[pseudo ravine]

Hey there. Could I get the server ID

[neat coral]

u need the debug??

[pseudo ravine]

That would work too

[neat coral]

https://discordapp.com/channels/509192800865353738/662692902245498910/1210653708258512976

[pseudo ravine]

Thank you

[neat coral]

so?

[pseudo ravine]

You have these for all 3 of your panels for the Create Ticket button

Do you want a specific role to be able to create tickets?

[neat coral]

where i find that

[pseudo ravine]

Dashboard > Buttons > Create Ticket

[neat coral]

do i do it to all 3

for all butons

[pseudo ravine]

Do you want everyone to be able to create a ticket? Or only a specific role?

[neat coral]

i got it

thx

thanks @pseudo ravine

[iron night]

Gave +1 Rep to @pseudo ravine (current: #14 - 345)

[pseudo ravine]

You're welcome, glad I could help!

[atomic flame]

Does anyone know how I can put multiple panels on one message? I'll send a picture of what I mean.

[humble sequoia]

Multipanels

For more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Panel -> Attached Panels

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[restive condor]

Hey there! See above

[atomic flame]

Ok so when I click send, it says that the ticket tool doesn't have access to view the channel or send messages. However i gave it every permission. Also on the channel I try to send it to it says something like invalid form.

[restive condor]

May you run /debug in the channel where you're trying to send this in?

[main scroll]

Hola cómo puedo recuperar la contraseña

[restive condor]

¡Hola! ¿A que contraseña te refieres exactamente?

[main scroll]

La del juego, o página para iniciar sesion

[humble sequoia]

⚠️ Está en el lugar equivocado

Brindamos soporte para el bot de Discord Ticket Tool y no le podemos ayudar con el problema que presenta.

-  No sabemos a que equipo de soporte debería contactar para solucionar este problema, y desafortunadamente no podremos ayudarle acertadamente.

Si no tiene alguna duda relacionada a nuestro bot, Ticket Tool, por favor cierre este ticket.

[atomic flame]

I'll try that now and I'll let you know what happens.

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[toxic vessel]

I can't find the transcript of a chat.

Or is it possible to reopen a close thread?

[restive condor]

You have text in the button emoji field, causing the error

[restive condor]

Hey there! Is this in a server you are staff in?

[toxic vessel]

Yes

[atomic flame]

So yeah I got it to send, however now its just popping up the Support Ticket text and no panels that I made.

[restive condor]

If you can't find the transcript and the thread hasn't been deleted then yes.

Go into the threads symbol, and you should be able to find it

[toxic vessel]

The thread is auto-deleted.

Does that mean we cant get transcript?

[restive condor]

That would be correct, if it's deleted it's gone

[toxic vessel]

Okay, thank you

[restive condor]

No problem, I recommend you enable auto-transcripts to avoid this in the future (premium)

[restive condor]

May you screenshot?

[toxic vessel]

Just enabled, thank you!

[iron night]

Gave +1 Rep to @restive condor (current: #19 - 269)

[atomic flame]

And I want it to look like this,

[restive condor]

You have both multipanels and dropdowns setup.

If you'd like multipanels, go into the dropdown style section and disable Enable dropdown style

[atomic flame]

I turned off Dropdown Style , and now it wont let me send it again.

[restive condor]

Please remove the text from the button emoji field @atomic flame

Panel 1 > Buttons > Create Ticket button

[near oyster]

guys, i got problem , when i edit created dm message , message doesnt change when someone creates a ticket

[idle flint]

What server is this on?

[near oyster]

what you mean what server ?

i have it on my server

[idle flint]

the server ID or server name for your server

[robust sandal]

Vous avez configuré à la fois des multipanneaux et des listes déroulantes.

Si vous souhaitez utiliser plusieurs panneaux, accédez à la section de style de liste déroulante et désactivez Activer le style de liste déroulante

English (en) → French (fr)

[near oyster]

Greysoul23 services

[idle flint]

Firstly, you have 2 panels, both named "Buy" - I would suggest that you rename one of them so that there isn't any confusion.

and then, for both panels, you have not enabled "Send DM when ticket created"

[elfin rivet]

How can I let the rank that comes out in the tact? I make a lock, save and delete?

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[elfin rivet]

Arabic support here yes ,no?

[pseudo ravine]

Yes, but only for the Ticket Tool Discord bot

[jade topaz]

is there an annual ticket tool?

[elfin rivet]

We’re?

[pseudo ravine]

Hey there. You can purchase a pre-paid premium key for a year. If you would like to do that, you can #🎫│make-a-ticket and select Billing

[pseudo ravine]

#🎫│make-a-ticket

[jade topaz]

i already paid for a month of it

wouldnt buy it till the month is over

but how much is it?

[humble sequoia]

PayPal - [e-mail]
BitCoin - 3HhKKAdb9eEvCe2tvzB8bAa8nebHY6qcPA
LiteCoin - MEQX3knLAuotrKnvk3HDNBK5gdRn6PZhHy

Prepay/Direct Payment

To prepay send the payment using your desired method - Available options listed bellow.

⚠️ $18 per 3 months. ⚠️
$66 per year.

(If using the direct payment option, you need to be paying for at-least 3+ months.)

Regular Prices when paying within Discord:
$5.99/per month

Once your payment is sent let us know so we can confirm and get you your key.

- Purchases done with this method are non-refundable.

<:paypal:924596360840372234> Paypal ("Goods and Services" or "Family and Friends")

[e-mail]

<:bitcoin:924638849135689749> BTC - Bitcoin

3HhKKAdb9eEvCe2tvzB8bAa8nebHY6qcPA

<:Litecoin:972176945972383815> LTC - LiteCoin

MEQX3knLAuotrKnvk3HDNBK5gdRn6PZhHy

I sent the payment now what?

After you send the payment, please send a screenshot with proof of payment, our <@&615146349700186112> will verify your payment and will get you setup. For crypto payments, we are waiting for at least ONE verification.

All prices in USD - 3 months min for direct payment

After a successful payment

Provide us with your server ID, where you want your premium key to be redeemed. This has to do be done by us

[jade topaz]

alright

thank you

W Support Team!

[pseudo ravine]

You're welcome, glad I could help!

[jade topaz]

thanks @pseudo ravine

[iron night]

Gave +1 Rep to @pseudo ravine (current: #14 - 347)

[vale stag]

yall know a way to make this work? basically a squad leader who can post something like: "we are recruiting" with a command or something, which will create a ticket. when a user presses on it, it will create a ticket so that the squad leader can interview the recruit if that makes sense. (can be outside ticket tool as well, just need it to work.)

[restive condor]

Hey there! So the recruiter would be a non-staff member?

[vale stag]

yeah, basically. they would have a different role than the normal member though, if thats relevant

[restive condor]

But that role would have no additional permissions, right?

[vale stag]

nah, not really

[restive condor]

Well, the only way for this to work would either be:

Once the ticket is created, either the recruiter or the recruitee would have to add the other person via the /add command

Or, you allowed all the recruiters to be able to see all recruiting tickets

[vale stag]

yeah but here's the thing.
we'd like everything to be done within the server, so no dms.
how would that work when a recruiter posts something, but is unable to see if anyone is interested (normal members are not allowed to post anything in that channel.
what i envisioned, was basically a /start "im recruiting" which would add a button to start a ticket like in the image (or even a reaction one can press on,) and there will be a ticket created with the recruiter and the recruitee. if u get what i mean

[restive condor]

Would them using the panel command achieve this?

As in, they send their message followed by $panel number

Example:

$panel 9

You could also, remove the embed message so only the button shows

[vale stag]

yeah, but wouldnt i need to create a panel for each of them? because we will have a few dozen recruiters a day, they come and go, but have no time limit. so there might be a few hundred depending on how big the server gets. and it seems unethical to do manually. any way to automate it?

[restive condor]

If you want for each one to have their own and don't see each other tickets, then yes.
You would need different panels

But, if you set all recruiters under one role, you could use a standard Ticket Setup, or even the command style tickets

The users say their interested in x, a recruiter sees it and adds them to a ticket via $new (user)

But all recruiters would see this ticket, unless you had claiming enabled which is a premium feature

[vale stag]

yeah okay, so there is no basic way of getting this to work the way i want it to. i know its not your job to know, but do u happen to know another way outside ticket tool that could work in my situation?

[restive condor]

Unfortunately I do not.
But if you find any bot that could recognise reactions or commands and then trigger a ticket tool ticket then this could work for you

[vale stag]

right, thanks.

[latent shale]

If I have claiming enabled.

When a mod claims a ticket, does the ticket become private for the mod only and people with admin roles? ( and the creator of the ticket ofc )

Basically when a mod claims a ticket I want only that mod to be able to see the ticket, not other mods too.

[vale raven]

i need help

Why can nobody with roles open a ticket besides me?

[pseudo ravine]

Hey there. Could I get the server ID

[vale raven]

how do i do that

[pseudo ravine]

You can run the /id command

Or say the server name

[vale raven]

1206752890874765404

[pseudo ravine]

Thank you

[vale raven]

pls fix this bs

[pseudo ravine]

Which panel is this happening on?

[vale raven]

explain

i think all

[pseudo ravine]

This is for the Request Middleman panel

This is for the Robux Shop panel

[vale raven]

the only one that works is social media growth

yes fix those

[pseudo ravine]

I can't, you have to do it

I can only view your dashboard

[vale raven]

what do i do

[pseudo ravine]

Dashboard > Buttons > Create Ticket > Disable Support Team Only and remove allowed/disabled roles for both panels

[vale raven]

yes it work

w

[pseudo ravine]

Great!

[vale raven]

somebody else said that they could access my ticket bot

how do i check if they r trolling me rn

[pseudo ravine]

They most likely have the Trusted MiddleMan role

[vale raven]

oh alr

how u doing this so fast

[pseudo ravine]

I just know how to navigate around the dashboard

[vale raven]

so ur aimbot?

[pseudo ravine]

No, I'm a human

[vale raven]

oh

if i give anybody else that id can they do anything

[pseudo ravine]

Only if they have the Founders Trusted MiddleMan or Head Admin role

Or they have the Administrator permission

[vale raven]

kk

thx

[pseudo ravine]

You're welcome, glad I could help!

[latent shale]

🐐

thanks bro

[random hull]

is there a way when a ticket is made it will keep a updated counter of how long the ticket been made for?

say if it been open for 30min there be a counter that say made 30 min ago

[gilded verge]

-> https://docs.tickettool.xyz/dashboard/panel-configs/variables#time-variables

[random hull]

i did it like this but didnt work lol

[nocturne crypt]

Hey I was wondering if threads made inside tickets are saved anywhere when the ticket is closed->transcript saved -> deleted?
Or are the threads deleted completely after the ticket is gone?

[gilded verge]

im confused because it worked for me without a problem

• checked even on non-premium server and it works too, so... eh, no ideas :/

[bleak bison]

Can anyone help me with this?

[austere forge]

Hey there,

The server has reached the Discord set channel limit. Channels need to be deleted before a ticket can be created (if you are not the server owner/admin, you should let them know, we can’t help you)

[jade topaz]

is there a way to see ticket transcripts without the option enabled?

[gentle mural]

Hey all.
I'm helping as an admin in a server using tickettool.

The server gets a lot of tickets so we want to be able to categorise the tickets to help keep on top of them all.

The server owner doesn't want to give me fully perms (understandable) and hasn't been able to give me limited perms to do the following:

• allow me to rename tickets (e.g. ticket 101 to 'Login issue').

• allow me to recatagorise tickets into different categories setup they have already set up (e.g. From new tickets, to 'new user', ' 'troublesooning', 'onboarding').

Would appreciate any advise please as the volume of new tickets is making my admin role much harder.

[humble sequoia]

━━ laauti's inquiry has been moved to a ticket ━━

[restive condor]

Hey there! They could give you a Dashboard role.

You won't have admin perms but will have full Dashboard access

[humble sequoia]

Dashboard Roles

Any role you put there will have full access to the ticket tool dashboard. The server owner and users with admin permissions already have access to the dashboard.
Be careful of which roles to put here

Feb 24, 2024, 9:07 AM

━━ lostgeordie's inquiry has been moved to a ticket ━━

[sullen pagoda]

؟

[atomic flame]

Ok so I did all of this, now when I sent it into a channel it has like multiple of the same panels even though I only have one of that panel.

[vale stag]

how come it never saves the panel?

[gentle mural]

Dan the man! Thanks fam. Will look into this.

[iron night]

Gave +1 Rep to @restive condor (current: #19 - 271)

[gentle mural]

Do you know what is covered in the dashboard role?

The team I'm working with are understandably cautious about perms

[restive condor]

You would get full dashboard access.
You won't have any perms in the server but will be able to edit everything

[restive condor]

There's an entire logs section in the Dashboard in the event that something happened.

They can just look up the user's log and see what they've edited

[restive condor]

Hey there! A pop-up with the option to save should appear once you create a new panel

[vale stag]

a.

this one right?

[restive condor]

That's right

[vale stag]

alr, then explain to me how even after creating 5 of the same ones, and saving them, they still dissapear?

wait what

they just appeared back

[restive condor]

Syncing the Dashboard would refresh thjs

[restive condor]

You have attached the support panel to the support panel, causing 2 buttons.

Please remove it and repost/update, that should resolve it

[vale stag]

how would one add another button to the ticket, like "ask for support", once pressed a certain role will be added to the ticket?

[raw marlin]

how to change email? in grass account

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[restive condor]

As in, once a ticket is opened, send that in the ticket?

[vale stag]

yeah, like next to the close button or something

[restive condor]

That's not possible unfortunately. You can't currently add any additional buttons to the ticket message.

To add roles you can use the /add command

[mighty ibex]

/add

[little heath]

Yo why when i create a pannel it deletes right after?

[humble sequoia]

━━ The guy from fortnite's inquiry has been moved to a ticket ━━

[polar kayak]

How do i add a role in ticket like when someone open a ticket that role will be ping

[humble sequoia]

How to automatically ping my support team on a ticket?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to ping your support on
4. Open the Ticket options menu
5. Click on Edit Ticket Message
6. In the Message Content use one of the role mention syntax (**{@Role Name}** / **{Role ID}**)
7. Save changes

Note: For this to work properly, Ticket Tool requires the Mention Everyone permission. Or the role must have the Allow anyone to @mention this role setting enabled

[austere forge]

See above ^^

[polar kayak]

Ty @austere forge

[iron night]

Gave +1 Rep to @austere forge (current: #98 - 7)

[barren fossil]

Guys your bot has just kicked me out of borpa

can you some help me

[limber portal]

Hi, ticket tool doesn’t have a kick function

[barren fossil]

hi hope your well

[stable void]

Sup guys im in belgium and on hotels wifi

[barren fossil]

we have 6 members running nodes for Entangle this has happened to

[stable void]

Can i use crazy?

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[barren fossil]

@limber portal ?? can you you help its

[limber portal]

We can’t help with external issues

We can only help with bot config issues.

[barren fossil]

i cant access this chat

can the team mention this to Borpa

as they are losing traffic because of your support bot, not saying its you of course but they need help to config

[limber portal]

We aren’t affiliated with them - if they need help with the bot’s settings they can make a ticket

[barren fossil]

ok

[pastel hatch]

@humble sequoia

[tight locust]

When you create a panel to create a ticket, can you add drop-down select boxes or would you have to get premium for that?

[humble sequoia]

<:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706> Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on

First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

• Panel doesn't send? Make sure you have a valid emoji selected
• Option doesn't show up? Check if two options have the same panel in the DropDown Editor

$dropdown

[ionic path]

@tight locust here you go, it doesn't require premium to use

[tight locust]

Thank you for the help!

[iron night]

Gave +1 Rep to @ionic path (current: #52 - 30)

[ionic path]

No worries!

[tight locust]

it would be this, correct?

[ionic path]

Yes, that's it

[tight locust]

Thank you

[tight locust]

Sorry for all the questions, But I put one for the panel and the panel wont show again?

ill send a screenshot and make it easier

So the test one worked

but the panel for the second, doesnt work

oh it has to have a different panel

[ionic path]

You have more than 1 panel in your dashboard, right?

[tight locust]

Nah, just saw

gotta have 2 different ones

[ionic path]

Yes, since you've already selected the "Support Ticket" panel, it will show up either way.

[tight locust]

it will send in the same embed, right?

[ionic path]

If you select a second panel too, it will show it up in the same dropdown menu

[tight locust]

Okay, I select that in a different panel or the same one?

[ionic path]

The same one

[tight locust]

alright cool, thank you!

[ionic path]

No problem! If you have any other issues or questions, feel free to ask

[tight locust]

Will do

[burnt ruin]

hi when people make tickets it makes them be accesible by everyone in my discord i only have mods set as role helpers

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[jade topaz]

Is it possible for bots to type a command? For example, a bot types $claim will it be able to claim? Is there a setting for it?

[ionic path]

Dashboard → Server Configs → Bot
Add the Bot's ID and TicketTool will listen to commands send by that bot.

[ocean haven]

Que hago si sale que no tiene permiso para abrir ticket?

[restive condor]

¡Hola! Cuál es el nombre o ID de tu servidor?

[mystic wadi]

Is it possible to make a command with ticket tool that when you type e.g. set admin the channels get moved to a admin category and it get locked or do i need to do this manual?

[ocean haven]

te lo pase en el DM

[restive condor]

Mándalo por aquí, por favor

[ocean haven]

el nombre o el enlace?

[restive condor]

El nombre de tu servidor

[ocean haven]

𝐂𝐇𝐈𝐋𝐋 𝐙𝐎𝐍𝐄 🎮

[restive condor]

Tienes el rol de ''Miembros'' en la lista negra

Panel de control > Server Configs > Blacklist Roles

[ocean haven]

Aaaa

Muchas gracias!

[restive condor]

De nada

[jade topaz]

How do i add the premium bot to my server now that I bought premium?

[humble sequoia]

Inviting and Enabling Premium Bot

The first thing you will need to do is invite the premium bot, an invite can be found here

Once the bot is in your server we will head to the dashboard and manage your server. When you are managing your server, you want to head into "Server Configs" then click the drop down menu under "Select the bot you would like to use on this server" then click "Ticket Tool#6207" and then save.

[restive condor]

Hi, see above

[humble sequoia]

Thank you

Thank you for continuing to support Ticket Tool @rancid sphinx.

Found 3 servers in total and 1 with premium and permission

[restive condor]

There's your premium role

[jade topaz]

thanks

[jade topaz]

i just got an email saying my subscription was cancelled?? i didnt do this

and it wont let me restart my sub

nvm i fixed it

[livid totem]

Hello

why is tow button?

[restive condor]

Hi, could I get your server name or ID so I can verify

[livid totem]

1091942648404779038

[restive condor]

You have attached the ticket panel to the ticket panel, resulting in 2 buttons

Please remove it under Dashboard > Panel Configs > Panel

[jade topaz]

The user id?

[ionic path]

Yep

[somber musk]

Can I view the tickets I closed on my server in the last week? I need your answer urgently

If anyone knows, I expect an urgent reply.

[humble sequoia]

━━ Marten Manager's inquiry has been moved to a ticket ━━

[echo hull]

hi

[pseudo ravine]

Do you need any support for Ticket Tool?

[echo hull]

yes i wan tto be in supprt team

[humble sequoia]

How do be I become a Support Member?

You can become a support member in 2 ways:

1. You can be really active in #🆘│community-support gain <@&799500225579712543> role and get chosen by a Manager
2. You can apply VIA our applications that would be sent in #📣│server-news

We currently have Support Teams for the following languages:

:flag_us: English
:flag_jo: Arabic
:flag_fr: French
:flag_de: German
:flag_es: Spanish

[old widget]

German

ich weiß nicht wie das geht kann mir jemand helfen

[ashen panther]

Como puedo vender mis cuentas ?

[echo hull]

🇺🇸 English

[old widget]

Ok 1min

I don't know how to do this, can someone help me

Can someone help me how I can clear the ticket in my Discord

Pls

[restive condor]

Hi there, as in delete it?

¡Hola! A que te refieres exactamente?

[restive condor]

¡Hola! Que cuenta?

[ashen panther]

Quiero vender mi cuenta de rocket league

[humble sequoia]

⚠️ Está en el lugar equivocado

Brindamos soporte para el bot de Discord Ticket Tool y no le podemos ayudar con el problema que presenta.

-  No sabemos a que equipo de soporte debería contactar para solucionar este problema, y desafortunadamente no podremos ayudarle acertadamente.

Si no tiene alguna duda relacionada a nuestro bot, Ticket Tool, por favor cierre este ticket.

[restive condor]

You'd like to delete that?

[old widget]

No, I want to make a ticket

[stark rune]

1. Lade Ticket Tool auf deinen Server ein

Im ersten Schritt laden wir den Bot auf deinen Server ein. Sobald du dies gemacht hast und der Bot auf deinem Server ist, kannst du über das Dashboard deinen Server verwalten.

2. Erstelle ein Panel

Um ein Panel zu erstellen gehen wir im Dashboard zu den Panel Configs.
Dort angekommen, klicken wir auf Create Panel.
Tippe nun einen Namen für das neue Panel ein (du kannst gerne noch weitere optionale Einstellungen vornehmen).
Nachdem du auf Create Panel geklickt hast, kann es mit der Konfiguration des Panels im nächsten Schritt weitergehen.
Ein Beispiel, um ein Panel zu erstellen, ist in der Abbildung unterhalb dieses Textes zu sehen.

3. Sende das Panel in einen Kanal

Nachdem du nun ein Panel über das Dashboard erstellt hast, müssen wir dieses noch über den send Knopf im Dashboard in einen Kanal schicken.
Wähle den Kanal aus, welchen du für dieses Panel verwenden möchtest und klicke anschließend auf send.
Um weitere Hilfe zu erhalten, verwende den Befehl $help faq.
Ein Beispiel um ein Panel in einen Kanal zu senden, findest du in der Abbildung unter diesem Text.

Hast du Probleme das Panel in einen Kanal zu schicken?
Um zu überprüfen ob alle notwendigen Berechtigungen vergeben sind, verwende den Befehl $debug.
Dies musst du in einem Kanal machen, in welchem der Ticket Tool Bot ist.

[restive condor]

See above

[jade topaz]

So i had some tickets logged and transcripted about a month ago, but when i try to view the transcript it now deems as invalid but as previous it was working, any issue on why it occurs?

[restive condor]

Hi, use the "Direct Link" button to update the link

[jade topaz]

is there anyway to keep it valid, or do i have to keep going back to use direct link again? when it does go invalid

[restive condor]

They should remain valid for a few weeks (in most of the cases), after that, it could stop working and you would need to update it.

It's an update on Discord's side unfortunately

[humble sequoia]

Transcript Links

Due to an update Discord enforced on their API on December 15, the attachment URLs are valid only for a certain time. In order to ensure you can visualize your transcripts on our website Ticket Tool provides you a Direct Link button that will provide you with the last valid URL for you to see your tickets!

$transcripts

[south crane]

the thing doesnt even work

[pseudo ravine]

Hey there. Have you ran the /debug command yet?

[exotic estuary]

Is there a way for tickets to maintain integrity to hide them from analytic tools like vvarden which can see which user have rights to view the ticket even if they can't read it?

[south crane]

no

[pseudo ravine]

Could you please run it

[south crane]

still nothing

[pseudo ravine]

Hey there. Could you elaborate?

[pseudo ravine]

It's missing the Send Messages permission in that channel

[south crane]

i see

got it, thanks

thanks @pseudo ravine

[iron night]

Gave +1 Rep to @pseudo ravine (current: #14 - 349)

[pseudo ravine]

You're welcome, glad I could help!

[frosty kettle]

Hi, my staff team is having issues with some tickets as there’s multiple panels and some of the tickets have the same number as others which confuses them whilst running a command which needs the channel of the ticket. Is there any way to change the ticket name to the panel name rather than have it as just “ticket-{number}”

[pseudo ravine]

Those are against TOS and there's nothing Ticket Tool can do about

[humble sequoia]

Ticket names

The ticket name is the default channel name of all tickets. To edit it, go to your Dashboard > Panel Configs > Ticket. There you can edit the channel name of opened and closed tickets. You can also use variables in there.

Note: This is a premium feature

[exotic estuary]

that's a discord problem or?

[pseudo ravine]

@frosty kettle Read above ^

[pseudo ravine]

Yes

[frosty kettle]

That requires premium, when I had the trial for it I did do it but now it’s reverted.

[pseudo ravine]

That's the only way to change the name on ticket creation

[frosty kettle]

Is there any other way to change the ticket name?

[pseudo ravine]

You can use the /rename command for each new ticket, but that would probably be tedious

[frosty kettle]

Yeah, thanks for the help I’ll try and see if I can get my botghost bot to do that. Have a nice day.

[iron night]

Gave +1 Rep to @pseudo ravine (current: #14 - 350)

[pseudo ravine]

You're welcome, glad I could help! You too!

[exotic estuary]

thanks for the good support on my question.

[iron night]

Gave +1 Rep to @pseudo ravine (current: #14 - 351)

[pseudo ravine]

You're welcome, glad I could help!

[formal steppe]

؟؟

[idle flint]

Is this your own server or are you just a user in the server?

[formal steppe]

I’m the owner I can open a ticket but the visitor he can’t open a tickets

[idle flint]

You have a few issues going on..... I can help you in a ticket if you head to #🎫│make-a-ticket. I see you have an Arabic ticket open currently. If you would prefer Arabic support, then one of our Arabic team will be along when they are available

[idle flint]

You have the Visitor role in the "Blacklist Roles", so anyone with that role cant use any buttons etc associated with Ticket Tool.

You also have the Create Ticket button set to "Support Team Only", so that will limit who can open tickets in your server

[formal steppe]

where can i find blacklist roles ?

i remove it ?

[idle flint]

If you want people with that role to be able to make a ticket, then yes, remove it

[formal steppe]

same

[idle flint]

Did you also disable "Support Team Only" for the Create Ticket button?

[formal steppe]

no

[formal steppe]

disable it ?

[idle flint]

Yes, disable

and remove the allowed role

[formal steppe]

i disable it

aftar what i do ?

[idle flint]

Then, re-send or update your panel

[formal steppe]

i remove it ?

[idle flint]

Yes

[idle flint]

To use the update feature, you will need to right click on your current panel in your discord and copy the message link into the text box.

The easier option is to just use the "Send" button tho

[formal steppe]

?

second ؟

[idle flint]

Or, just click "Send" instead

[violet kiln]

How to remove the "Server-Info" thing from being included with the DM of the transcript?

[humble sequoia]

━━ Carter's inquiry has been moved to a ticket ━━

[sturdy vale]

can you make a feature where we are able to change the bots profile picture to whatever we want?.. for premium users.. ofcourse

[humble sequoia]

Ticket Tool Custom Avatar

As of now, you are not able to change Ticket Tool's profile picture, nonetheless, our Development Team is working on the release of white labels, this is your own custom bot!

For the time being, you can change the bot's nickname by right-clicking the bot in the user list on your server and clicking Change Nickname

$avatar

[oblique wigeon]

how do i make a channel where my server members can make tickets?

[ionic path]

Hello! You can either start with the /setup command for an easier and more simple configuration, or you can go to the TicketTool dashboard (https://www.tickettool.xyz/), create a panel, change the settings you want to change, and send the panel with the "Send" button on the top of your screen.

[oblique wigeon]

Okay, Thank you so much for the help!

[iron night]

Gave +1 Rep to @ionic path (current: #51 - 31)

[ionic path]

No problem! If you have any other questions, feel free to ask here!

[cyan pine]

Hello, how to create multiple ticket creation options? np.

[humble sequoia]

Multipanels

For more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Panel -> Attached Panels

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[ionic path]

@cyan pine ↑

[tame dust]

Hi guys i might be missing something simple but i have chnaged the text within a ticket opening window and the text on the button to do so, but it does not seem to be updating within the channel is there a way to update or reset this?

[formal steppe]

how can i do like this ?

@idle flint

[ionic path]

Hey! There is a button at the top of your screen called "Update", you will need to put the message link there in order for the message to be updated.

[humble sequoia]

Multipanels

For more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Panel -> Attached Panels

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[ionic path]

@formal steppe here you go

Please don't ping the staff team, you would get an answer eventually.

[gritty owl]

Hey! I have a problem with support tickets, for a couple of days the tickets are no longer appearing in the corresponding categories, they appear at the top...

[restive condor]

Hey there! Discord has a limit of 50 channels per category, ticket tool limits it to 45.

Can you confirm the category hasn't reached such limit?

[gritty owl]

When reviewing each category, they do not exceed the limit of 45 channels.

[gritty owl]

The category that has the most tickets is this, and even so it does not exceed 45 channels.

[restive condor]

I see, could I get your server name or ID please?

[gritty owl]

Indeed! I attach it to you immediately.

Name: 🌇 CHILE LIFE ROLEPLAY 🌇
ID: 714219648438239386

[restive condor]

Perfect, and which panel would this be for?

Or, all?

[gritty owl]

All

[restive condor]

You have valid categories for all so it's most likely a permissions issue.
Could you create a brand new channel under the ''Tickets'' category and run /debug there?

[gritty owl]

I go immediately

[restive condor]

Ticket Tool is missing read channels permission for that category. I would assume it's the same for all

[gritty owl]

I adjust it immediately

[restive condor]

Looks good now. See if tickets are created under the desired category

[gritty owl]

I will review

[gritty owl]

Thank you so much! The problem has been solved successfully

[iron night]

Gave +1 Rep to @restive condor (current: #18 - 275)

[restive condor]

Glad to hear

[gritty owl]

🤝

[mellow jay]

😦

[pseudo sail]

how do i remake this

[humble sequoia]

Pop-up Forms

A Discord Form lets the user answer individual questions in a pop-up Form, which then displays the answers in the ticket message. This can save time if you already know what you want to ask the user.

Setup Forms

Forms can be enabled under Panel Settings > Form Options > Edit Forms Options. In the new pop-up window, you can now enable and edit your own Form.

Form Options

You can add up to 5 questions in the Discord form. This is a Discord limitation. Each question can have a placeholder in the input field, a minimum and maximum input, multi-line, and also the option to have the answer required.

Options

Question Title ➞ Your Question goes here
Question Placeholder ➞ The placeholder text in the input field
Required ➞ If enabled, the user has to answer this question, to submit the form
Multi-Line Input ➞Allows the user to input multiple lines
Minimum and Maximum Input ➞ Set a minimum and maximum input value for the user

Displaying the Answer

To display the answers from the user, you need to enable Auto display form results on the ticket message as an additional embed

If you don't want a second embed, go into your Panel Configs > Ticket Options > Edit Ticket Message. You use the variable {create.form.x} and replace x with the number of your question. For example, the response to Question 5 can be displayed with {create.form.5}.

[austere forge]

see above ^^

[pseudo sail]

and this means

the ppl that can open it?

[austere forge]

yes

[pseudo sail]

open as in

to help ppl in the ticket or just as in the ones who need help

i might needa pay smb to help me set dis bot up or smt

this so confusing

[austere forge]

I don't understand your request

[pseudo sail]

like

i need someone to help me set this bot up

idek how to set it to channels or nun im used to the other ticket bot, i want this one tho bc its more organized in formsd]\

[restive condor]

Hi, how can I help

[pseudo sail]

okay so

how do i make it to where whenever sm1 makes ticket the bot sends the ticket to a sepertae channel that staff can join the ticket

[tight path]

Okay moy brow

[restive condor]

You can add your staff role as a support team role under Dashboard > Panel Configs > General > Support Team Roles

[tight path]

Infrow inglish

[pseudo sail]

no like

[tight path]

No like

Your

[restive condor]

@tight path Do you need help?

[pseudo sail]

okay so say someone makes a ticket, does the ticket go to a diff channel like this

for staff to join it

[tight path]

No hablo essa lingua

[restive condor]

Como posso ajudar?

[tight path]

Quiero coloca uno ticket

Ui falo portugues

Gostei ou como coloco ticket no meu?

[restive condor]

Nope, you can have the message sent bot not an option to join the ticket

Your support team is auto-added to all tickets (if listed as a support team role for that panel)

[tight path]

fala portugues desgraça

[restive condor]

O seu servidor?

[tight path]

Sou do ingles n

KAKAAK

Olha pv ai o gringo safado

[restive condor]

<@&1120540116084068382>

[tight path]

?

Tu e de q paia o dan

[pseudo sail]

ohh

[tight path]

? pais**

Sou burro igual esse jazo btf?

[restive condor]

Espanha

[tight path]

Sabe fala portugues/

Tu e fluente em qual lingua mn

[restive condor]

Um pouco

[tight path]

Me ensina um ingles ae

Eu sei fala um pouco o

indot blue yelow

👍

kkkkkk

[restive condor]

não, este é o servidor de suporte para @pseudo glen

[tight path]

Como vo coloca o bot de musica la?

Como vou coloca

Eu n sei clc n mn

[restive condor]

Bot errado, este é @pseudo glen

[tight path]

IIIIIIIII

Mo burro oc

Sabe nem explica me ajuda desgraça eu sou mais burr q oc c tu n me ajuda FERRO

[restive condor]

Ok

[tight path]

Me ajudaaaaaaaaaaaaaaaaa

[restive condor]

Com que

[tight path]

Como coloco o bot

No meu servidor

[stark rune]

1. Invita a Ticket Tool a tu servidor

Primero querrás invitar al bot a tu servidor. Una vez el bot esté en tu servidor, puedes configurarlo en el dashboard.

2. Crear un panel

Para crear un panel deberás ir a la pestaña Panel Configs en el Dashboard.

Una vez en el dashboard, deberás dar click en Crear Panel
Ingresa el nombre del panel (Completa los demás ajustes de tu preferencia)
Haz click en Create Panel y ya estás listo para configurar el panel

Un ejemplo de como crear un panel es mostrado abajo

3. Envía el panel a un Canal

Una vez que hayas creado el panel, utiliza el botón azul Send y selecciona el canal al que quieres enviar dicho panel.

El panel no fue enviado

Utiliza el comando /debug para diagnosticar posibles problema de permisos con el bot.

[tight path]

Tendi nada

Ou dan tu conhece o pau?

[humble sequoia]

https://tickettool.xyz/manage-servers

[tight path]

Orra ae s

@restive condor O SEU DOENTE O BGLH N FOI

E AGORA

QUAL FOI DO BGLH

TU E LOUCO OU OQ

MAO CAIDA TA TIRANDOOOOOOOOOOOOOOOOOOOOO

N FOI

[restive condor]

I-

[flint ermine]

help

[humble sequoia]

Hello, we would love to help you, but if you don't tell us what you need help with we can't help you :(

[flint ermine]

help me if someone opens a ticket in my server they cant see mesagge history

[restive condor]

Hey there! Dashboard > Panel Configs > Permission > Ticket Owner Permissions - Edit Opened > READ MESSAGE HISTORY

[flint ermine]

like this?

[restive condor]

Correct.

Also, there's no need to deny all those permissions if they already have them denied for their role

You can leave them as

[flint ermine]

thanks @restive condor

[iron night]

Gave +1 Rep to @restive condor (current: #17 - 276)

[pseudo sail]

how do i add examples

like how they got this

how would i add examples

[humble sequoia]

Pop-up Forms

A Discord Form lets the user answer individual questions in a pop-up Form, which then displays the answers in the ticket message. This can save time if you already know what you want to ask the user.

Setup Forms

Forms can be enabled under Panel Settings > Form Options > Edit Forms Options. In the new pop-up window, you can now enable and edit your own Form.

Form Options

You can add up to 5 questions in the Discord form. This is a Discord limitation. Each question can have a placeholder in the input field, a minimum and maximum input, multi-line, and also the option to have the answer required.

Options

Question Title ➞ Your Question goes here
Question Placeholder ➞ The placeholder text in the input field
Required ➞ If enabled, the user has to answer this question, to submit the form
Multi-Line Input ➞Allows the user to input multiple lines
Minimum and Maximum Input ➞ Set a minimum and maximum input value for the user

Displaying the Answer

To display the answers from the user, you need to enable Auto display form results on the ticket message as an additional embed

If you don't want a second embed, go into your Panel Configs > Ticket Options > Edit Ticket Message. You use the variable {create.form.x} and replace x with the number of your question. For example, the response to Question 5 can be displayed with {create.form.5}.

[restive condor]

Hey there. You can add the examples in the question placeholder field ^

[pseudo sail]

ok ty

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[mellow jay]

C'est légal wtf

Sorry

C'est la bonne place xD

[austere forge]

stop, partagé sa, ça n'a pas sa place ici en tout cas.

[hearty olive]

Anytime I try to save a ticket to transcript, it gives me this error

but there is a transcript channel set

[pseudo ravine]

Hey there. Could I get the server ID

[hearty olive]

1144740470291976223

[pseudo ravine]

Thank you

You only have a transcript channel set for the 1st panel

The other 2 don't have one set

[hearty olive]

ahhh

thank you

🤦‍♂️

[pseudo ravine]

You’re welcome, glad I could help!

[pseudo sail]

$color

is there any way to change this

[cold saddle]

guys, is there any way to see deleted tikets?

[ionic path]

Hey there! That's premium only. Go to the specific panel and change the colour from the embed options.

[ionic path]

Unfortunately no, unless you have transcript them.

[pseudo sail]

yea i own premium

i cant seem to find embed options tho

[ionic path]

Is this related to Ticket Tool discord bot?

[ionic path]

What message is that? The message that appears with the "open ticket" button? The close ticket embed?

[pseudo sail]

its the

line on the side of the panel

[ionic path]

Can you tell me what the message says?

[pseudo sail]

wym?

[ionic path]

Alright, follow these instructions;

[pseudo sail]

alr

[humble sequoia]

Thank you

Thank you for continuing to support Ticket Tool @pseudo sail.

Found 3 servers in total and 1 with premium and permission

[pseudo sail]

W

[ionic path]

Dashboard → Ticket → Edit Ticket Message → Embed Editor

By this group you mean this server?

You can't leave this server?

[pseudo sail]

this?

[ionic path]

No, you're in the wrong ticket message

[ionic path]

Go back to the dashboard menu, tap on "Ticket", "Edit Ticket Message"

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[ionic path]

@left dome

[pseudo sail]

also ik dis is a dumb question but

[ionic path]

Yes, there. Press on "Embed Editor - 1" and then change the colour

[pseudo sail]

how do i edit this lol

[ionic path]

In the same place, in the Embed Editor

[pseudo sail]

no like for the place where u start opening the ticket

[ionic path]

You mean the message that shows up after a ticket is made?

[pseudo sail]

no here

[ionic path]

Can you elaborate on what you want to edit please?

[pseudo sail]

this little green line

[ionic path]

Yeah, in the embed editor

[pseudo sail]

yea i got that

[dawn dagger]

Hey guys, searching for a bit of support as it seems like normal users can't open tickets. Is it something related to channel permissions or on the dashboard?

[ionic path]

__ «You don't have permissions to use this»__

Are your members seeing this message when they try to create a ticket?

You may have accidentally denied them permission to use the Create Ticket button.

Look in the following places in your server's dashboard:

👉 Server Configs -> Blacklist Roles
Any roles there will be unable to interact with the bot in any way, including creating tickets.

👉 Panel Configs -> Buttons -> Create Ticket -> Support team only
If this is enabled , only your staff will be able to use the button.

👉 Panel Configs -> Buttons -> Create Ticket -> Disabled Roles
Any roles there will be unable to use the button.

[dawn dagger]

Aaah point 2 was indeed right, the tick on "support team only" was enabled. Should work now. ❤️

[pseudo sail]

help

$thread

@ionic path

[ionic path]

I'm sorry but I am not familiar with this error, you can wait for a support member to help you and check the "Docs page for this error" link.

[restive condor]

Hi, make sure you have a valid channel under Dashboard > Panel Configs > Thread Style

[pseudo sail]

yea i figured it ot

[shy galleon]

Yo how much is premium

[pseudo sail]

how do i add descriptions

i cant seem to finds it

[humble sequoia]

Discord Ticket Tool Premium <:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706>

Premium can now be purchased directly through discord! Either in the app directory (server settings) or directly from the bots profile.

<:TTWarning:1034178155872784494> Important Information <:TTWarning:1034178155872784494>

ONLY purchase premium through ONE of the two Ticket Tool Bots. If you purchased premium on the primary bot (White logo) and plan to use the premium bot, don't kick the primary bot!

What's different?

The Monthly price changed from $6.00 to $5.99
Yearly subscriptions are not yet available
Don't kick the bot, otherwise, the subscription will be canceled automatically
You'll need to buy the subscription from a computer or on the Application Directory
You might need to run the /premium command on your server to sync the premium status with your dashboard
A subscription can not be transferred between Servers

[pseudo ravine]

@shy galleon Read this ^

[pseudo ravine]

Hey there. Is that the Panel Message or Ticket Message?

[shy galleon]

So everyone pays that or there is a way I can pay less

[pseudo sail]

yext

text

[pseudo ravine]

Everyone pays it, there’s no discount

[pseudo ravine]

Ticket Message?

[pseudo sail]

yes , the area where u click "Create ticket"

and i still cant seem to change that color on the side

[pseudo ravine]

That’s the Panel Message

[pseudo sail]

ah

[humble sequoia]

**Panel Message**

The panel message is where people react to make a ticket. To customize it head over to your Dashboard --> Panel Configs -> Panel -> Edit Panel Message

[pseudo sail]

^

[pseudo ravine]

You can customize it here

[pseudo sail]

alright

[analog jolt]

Is there access to premium if you are a large server?

[humble sequoia]

Discord Ticket Tool Premium <:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706>

Premium can now be purchased directly through discord! Either in the app directory (server settings) or directly from the bots profile.

<:TTWarning:1034178155872784494> Important Information <:TTWarning:1034178155872784494>

ONLY purchase premium through ONE of the two Ticket Tool Bots. If you purchased premium on the primary bot (White logo) and plan to use the premium bot, don't kick the primary bot!

What's different?

The Monthly price changed from $6.00 to $5.99
Yearly subscriptions are not yet available
Don't kick the bot, otherwise, the subscription will be canceled automatically
You'll need to buy the subscription from a computer or on the Application Directory
You might need to run the /premium command on your server to sync the premium status with your dashboard
A subscription can not be transferred between Servers

[lunar solar]

See above ^

[analog jolt]

Where?

[lunar solar]

How to buy premium

Just above

[analog jolt]

That was not my question

[lunar solar]

Yet I answered it

[analog jolt]

No lol

[humble sequoia]

Partnership Program

Our partnership program is currently closed.

We appreciate you being interested in partnering with Ticket Tool! Unfortunately, the program for partnering is closed as of now. Nonetheless, make sure to keep an eye at #📣│server-news where we announce partner applications opening!

TicketTool.xyz - Ticketing without clutter

[analog jolt]

That was my question

[lunar solar]

I refer you back to here

[ivory hound]

I need help

[humble sequoia]

Hello, we would love to help you, but if you don't tell us what you need help with we can't help you :(

[ivory hound]

When I go to manage servers. My server isn’t there

[humble sequoia]

Don't see your server in the dashboard?

Try using the Sync Servers button on your top center of the Dashboard page
You will possibly need to relog. Look below to see the steps on how to relog.

If this doesn't work

You should relog from the dashboard, you can do this by clicking here to log out immediately, and then log back in

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using the </permissionlevel:1029797400174399542> command on your Discord Server

If the bot's response is:

- @User is permission level: 0 (User)

You don't have any of the 3 levels required to access the server's dashboard

[austere forge]

hi, see above ^^

[ivory hound]

It’s just saying something in red like how it’s not responding

It’s saying the application did not respond

[woeful vault]

someone closed my key in a discord channel after he tried to scam me, is there any way of recovering the chat history?

[austere forge]

hi, pls run command /debug

[austere forge]

Hello, is this for help with Ticket Tool?

[humble sequoia]

━━ notse's inquiry has been moved to a ticket ━━

[ivory hound]

It’s still saying application not responding

[humble sequoia]

What permissions should I give to Ticket Tool?

When first invited to your server, Ticket Tool should have the permissions shown below in order to ensure an appropriate functioning:

When customizing permissions for the different ticket participants, you must make sure Ticket Tool has the permissions you want it to grant to others, you can learn more about this here.

Missing Permissions
This error is a direct outcome of the bot missing permissions as depicted above. When troubleshooting this error we suggest you go through these steps:

• Use the </debug:1029783024264564765> command to check if the bot is lacking core role or channel permissions.
• Compare the category/channel's overrides and contrast them with the bot's roles to identify any permission denial that is breaking the functioning
• If you can't still figure it out, let our <@&540295656720302081> know so they can guide you through

Additional Resources

• If you are a server administrator and would like to understand more how to set up your server's permissions, we suggest checking the Discord Support Knowledge Base
• If you are a bot developer and are interested in the internal permission hierarchy we suggest you this part of the Discord Developer Docs

Important Note

- Giving Administrator permissions is NOT required and we do NOT encourage you to do unless you are trying to troubleshoot your permissions setup.

[austere forge]

check above

[white moss]

guys is there a way to disable tickets from being created?

with a command or smth

like so i can enable it and disable it whenever

[pseudo ravine]

Hey there. You can add a role to the Blacklisted Roles which will prevent anyone with the role from doing anything

[white moss]

wheres that at

nvm found it

thanks

thanks @pseudo ravine

[iron night]

Gave +1 Rep to @pseudo ravine (current: #14 - 353)

[pseudo ravine]

You're welcome, glad I could help!

[ivory hound]

It worked thank you y’all

Thanks @austere forge

[iron night]

Gave +1 Rep to @austere forge (current: #91 - 8)

[austere forge]

You're welcome, glad I could help !

[jolly grove]

hello my media score is zero on trusta,,,can you help me

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[austere forge]

@jolly grove

[solemn dirge]

how i setup this bot in my server?

@here anyone tell me

[humble sequoia]

Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

Create a Panel

To create a panel we are going to need to head over to the Panel Configs Tab on the Dashboard.

Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and you are ready to get started with configuring your panel.
An example of a creating a panel is shown below.

Send the Panel to a Channel

Once the panel has been created, use the blue Send button and select the channel you want the panel to be sent to.

The Panel wasn't send

Use the </debug:ID> command to diagnose possible permission issues with the bot.

[austere forge]

see above

[solemn dirge]

ok

[tepid pivot]

Is there a command for support team to add people in?

[austere forge]

hey, you can use the $add id to user command to add a person to the ticket

[tepid pivot]

Ohh okay

[tepid pivot]

Thank

[iron night]

Gave +1 Rep to @austere forge (current: #89 - 9)

[austere forge]

You're welcome, glad I could help !

[lapis wasp]

How to check how many tickets opened,closed today

@austere forge

[austere forge]

hi, it doesn't seem to me that this option is available, but there is a "statistics" category from the dashboard which shows you the details of the tickets created

[robust spade]

how do i access an older transcript from July last year shows invalid request when i try

[limber portal]

Hi there, download the html file

[robust spade]

legend ty

[iron night]

Gave +1 Rep to @limber portal (current: #13 - 359)

[marble sun]

how do u see past messages of tickets that have been deleted? any way?

[limber portal]

Hi there - if you had transcripts set up you can view the transcript

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[coarse valve]

how do you setup a ticket

[humble sequoia]

Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

Create a Panel

To create a panel we are going to need to head over to the Panel Configs Tab on the Dashboard.

Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and you are ready to get started with configuring your panel.
An example of a creating a panel is shown below.

Send the Panel to a Channel

Once the panel has been created, use the blue Send button and select the channel you want the panel to be sent to.

The Panel wasn't send

Use the </debug:ID> command to diagnose possible permission issues with the bot.

[austere forge]

hi, see above ^^

[humble sequoia]

Multipanels

For more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Panel -> Attached Panels

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[austere forge]

hi ,see above ^^

[civic wagon]

If you give enough time to answer, someone eventually will.

[iron night]

Gave +1 Rep to @humble sequoia (current: #16 - 305)

[civic wagon]

Just how 3volts did right now

[austere forge]

you need to create several panels to display the other buttons

[iron night]

Gave +1 Rep to @austere forge (current: #80 - 11)

[austere forge]

You're welcome, glad I could help !

[tawdry magnet]

How to make a ticket to support?

[karmic sorrel]

#🎫│make-a-ticket

[austere forge]

It is necessary to make several panels for the creation of different tickets

[humble sequoia]

Multipanels

For more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Panel -> Attached Panels

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[austere forge]

Yes, as I sent you earlier what you have to do is simply follow the message above

You can then create these buttons

[void cypress]

How do i change a panel name?

nvm

[hot musk]

How to make member can create more then 1 ticket at the same time

[austere forge]

hey there, Go to the dashboard -> Panel configs -> Limits and it's up to you to define a number of tickets that can be opened by the same people

[delicate shuttle]

Hi

Why my transcript is doubled when i close ticket?

[tawny slate]

I have done the command for the Ticket Tool White multiple times, but still have this issue. I also have premium so it should allow me to use the Gold

[desert bough]

cant set custom DM when ticket is closed. Have premiium

[humble sequoia]

Bombel's issue has been solved in another channel.

JOYALITY's issue has been solved in another channel.

[restive condor]

Hey there, any error message? Or is it just not letting you access it

[desert bough]

It just doesnt send the dm. Edited it in the panel config

[restive condor]

Make sure the person testing this allows direct mesaages from server members

[desert bough]

Yes, i tested it on myself

[restive condor]

Could I get your server name or ID please

[desert bough]

Can I dm you? or open a ticket?

[restive condor]

Yep, open a ticket here: #🎫│make-a-ticket

/ #premium-tickets