🆘│community-support

[restive condor]

yes, that's no worries it won't

[iron night]

Gave +1 Rep to @restive condor (current: #24 - 191)

[neon quartz]

hi, our members can't read our responses in tickets how do we please fix that ?

[restive condor]

Hey there! May you screenshot what they see?

[neon quartz]

Hey thanks for your answer, here is a screenshot its in french tho, it means you don't have permission to read msg history

[iron night]

Gave +1 Rep to @restive condor (current: #24 - 192)

[neon quartz]

tickets are set up like this Dan

[restive condor]

No worries, go to your Dashboard > Panel Configs > Permissions > Ticket Owner Permissions - Edit Opened > READ MESSAGE HISTORY

[restive condor]

That looks correct, is there something in particular you're looking for?

[neon quartz]

Thanks so much for quick response!

[iron night]

Gave +1 Rep to @restive condor (current: #23 - 193)

[neon quartz]

it should be fixed now then

[neon quartz]

i have done that, when closing discord as a member account, the whole conversation disappears again

its ON tho

[restive condor]

Make sure you're testing this with a new ticket, existing tickets won't be affected by these new changes

[neon quartz]

testing now

[neon quartz]

works! amazing thanks so much for the Pro support

[iron night]

Gave +1 Rep to @restive condor (current: #22 - 194)

[restive condor]

No problem, have a nice day!

For already opened tickets, go to the channel permissions and manually allow the ticket owner to read message history

[neon quartz]

oops, closed them. We @ each person to let them know tho!

[pseudo ravine]

No, DMing for support in against the rules

[jade topaz]

Can anybody help me

[humble sequoia]

Hello, we would love to help you, but if you don't tell us what you need help with we can't help you :(

[tall crow]

Hi, can anyone tell me how to change the name & emoji of the buttons?

[restive condor]

Hey there! Dashboard > Panel Configs > Buttons > Create Ticket Button

You will need to edit each button individually, by going into each panel

[tall crow]

this ?

[restive condor]

Create Ticket - Edit button, yes

[tall crow]

how do I change the current buttons?

[restive condor]

Button Emoji - Changes the emoji button
Button Text - Changes the text inside the emoji
Button Colour - Changes the button's colour

[tall crow]

but how do you select the buttons you want to change?

[restive condor]

There's only one button per panel.

You will have to change between panels to edit them all

[tall crow]

thank you

[errant flax]

Hey I have a question. Is a option on Ticket Tool with an autoresponse message ?

[limber portal]

Hi, yes. You can set up autoresponses - we refer to them as custom commands.

[humble sequoia]

Ticket Tool Custom Avatar

As of now, you are not able to change Ticket Tool's profile picture, nonetheless, our Development Team is working on the release of white labels, this is your own custom bot!

For the time being, you can change the bot's nickname by right-clicking the bot in the user list on your server and clicking Change Nickname

$avatar

[limber portal]

this is one we use ^^

[errant flax]

Ok thank you I test it.

[iron night]

Gave +1 Rep to @limber portal (current: #14 - 317)

[errant flax]

Did you have any example for me?

[oak cairn]

is there a way to make it show names of people creating tickets?

would be very useful

[humble sequoia]

Ticket names

The ticket name is the default channel name of all tickets. To edit it, go to your Dashboard > Panel Configs > Ticket. There you can edit the channel name of opened and closed tickets. You can also use variables in there.

Note: This is a premium feature

[oak cairn]

make it free 😡

[humble sequoia]

Custom Commands

Custom Commands are used to send a predefined response to your channels. Commands will only respond if the command itself is used, it will not function if you put the tag into a sentence.

To create commands, go to: Dashboard > Custom Commands > New. After creating and naming one, you can edit the command trigger and behaviors. Tap on the edit message button to edit the response of the command.

[scenic plinth]

@errant flax As the command was indicating avatars, that should be what you are looking for.

[errant flax]

Ok thanks I look

[iron night]

Gave +1 Rep to @scenic plinth (current: #10 - 366)

[trim oasis]

[dense violet]

Where can I set blacklist roles for each panel separate?

[lunar solar]

You want allowed / disabled roles

[dense violet]

yeah

[lunar solar]

Panel Configs --> Panel --> Edit Panel Message --> Create Ticket (Edit Button) --> Allowed Roles / Disabled Roles

Note: You have to put @ everyone in Disabled roles

Use the dropdown to switch between each panel once here for quicker changes, make sure to save in between

[jade topaz]

Forum

[humble sequoia]

Hello, we would love to help you, but if you don't tell us what you need help with we can't help you :(

[jade topaz]

I need help

Wait sending ss

How to setup this

[humble sequoia]

Pop-up Forms

A Discord Form lets the user answer individual questions in a pop-up Form, which then displays the answers in the ticket message. This can save time if you already know what you want to ask the user.

Setup Forms

Forms can be enabled under Panel Settings > Form Options > Edit Forms Options. In the new pop-up window, you can now enable and edit your own Form.

Form Options

You can add up to 5 questions in the Discord form. This is a Discord limitation. Each question can have a placeholder in the input field, a minimum and maximum input, multi-line, and also the option to have the answer required.

Options

Question Title ➞ Your Question goes here
Question Placeholder ➞ The placeholder text in the input field
Required ➞ If enabled, the user has to answer this question, to submit the form
Multi-Line Input ➞Allows the user to input multiple lines
Minimum and Maximum Input ➞ Set a minimum and maximum input value for the user

Displaying the Answer

To display the answers from the user, you need to enable Auto display form results on the ticket message as an additional embed

If you don't want a second embed, go into your Panel Configs > Ticket Options > Edit Ticket Message. You use the variable {create.form.x} and replace x with the number of your question. For example, the response to Question 5 can be displayed with {create.form.5}.

[lunar solar]

See above

[jade topaz]

Send dashboard

[jade topaz]

Send dashboard link

[humble sequoia]

https://tickettool.xyz/manage-servers

[dense violet]

and how to do this if you have dropdown?

[lunar solar]

Dropdown acts as the button so do the same

Because you attach a panel to each dropdown option

It uses the attached panel settings

[jade topaz]

I cant find form options

Got it

[rustic depot]

/help

[foggy osprey]

what i have to change here to let it work?

[limber portal]

__ «You don't have permissions to use this»__

Are your members seeing this message when they try to create a ticket?

You may have accidentally denied them permission to use the Create Ticket button.

Look in the following places in your server's dashboard:

👉 Server Configs -> Blacklist Roles
Any roles there will be unable to interact with the bot in any way, including creating tickets.

👉 Panel Configs -> Buttons -> Create Ticket -> Support team only
If this is enabled , only your staff will be able to use the button.

👉 Panel Configs -> Buttons -> Create Ticket -> Disabled Roles
Any roles there will be unable to use the button.

[foggy osprey]

thanks @limber portal

if i close the ticket, the normal user (that opend the ticket because he had a question) didnt get kicked out solved

[dense violet]

I put the roles in there, but I can still open tickets with that role. Is that because i have the staff role?

[lunar solar]

Yeah and if you have an allowed role potential could be a number of things but the system works

[jade topaz]

help please, it appears with every command

[restive condor]

Hey there, may you use /debug in that channel?

[jade topaz]

Not working

[restive condor]

Ticket tool is missing all these permissions for that channel:

[jade topaz]

Oh okay

[rigid carbon]

I want to create two create buttons for one ticket.

how can i?

[humble sequoia]

Multipanels

For more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Panel -> Attached Panels

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[rigid carbon]

ty sir🥹

[pine leaf]

I want to buy ticket tool premium, how do I do that?

[rigid carbon]

thanks @humble sequoia

[iron night]

Gave +1 Rep to @humble sequoia (current: #16 - 302)

[pine leaf]

how can i?

Sugi pula atunci

Du te in pula mea

Sa va i au in pula familia si rasa

[limber portal]

Hi, see below

[humble sequoia]

Discord Ticket Tool Premium <:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706>

Premium can now be purchased directly through discord! Either in the app directory (server settings) or directly from the bots profile.

<:TTWarning:1034178155872784494> Important Information <:TTWarning:1034178155872784494>

ONLY purchase premium through ONE of the two Ticket Tool Bots. If you purchased premium on the primary bot (White logo) and plan to use the premium bot, don't kick the primary bot!

What's different?

The Monthly price changed from $6.00 to $5.99
Yearly subscriptions are not yet available
Don't kick the bot, otherwise, the subscription will be canceled automatically
You'll need to buy the subscription from a computer or on the Application Directory
You might need to run the /premium command on your server to sync the premium status with your dashboard
A subscription can not be transferred between Servers

[pine leaf]

it won't let me buy, I put all the data from the card and it gives me an error

And my adress

but it just doesn't work

[limber portal]

What error do you receive?

[smoky prism]

why can i not send the ticket to my server?

[timber kernel]

The bot is missing some channel permissions.

Please check that is can view the channel and also is allowed to send messages.

[smoky prism]

where can i check that

[timber kernel]

in the channel settings in discord under permissions

[smoky prism]

it still says the same thing

[timber kernel]

what have you changed?
please run /debug

[smoky prism]

The application did not respond

[timber kernel]

It is missing a lot of channel permissions:

Check for Send messages first

[smoky prism]

is dat mine?

[timber kernel]

then the bot is able to reply

yes it is

[smoky prism]

how can you check that?

[timber kernel]

we can see the debug here too in case it is missing permissions in your server

to help

[smoky prism]

but i cant find that ting

[timber kernel]

one sec

[smoky prism]

thing

[timber kernel]

Go to the channel settings in your server and channel

Then Permissions

Advanced permissions

Then select the bot / bot role and give it this permission

[smoky prism]

i cant find one that says permissions

nvm

[timber kernel]

found it?

[smoky prism]

thx

[timber kernel]

[smoky prism]

actually one of the good support servers

[timber kernel]

Thanks for your feedback.

[smoky prism]

why can i not change the name of my tickets?

[restive condor]

Hey there! That's a premium feature

You can manually rename them using the /rename command

[smoky prism]

after they have been created?

[restive condor]

That's right

[smoky prism]

is that freture a one time purchase?

feature*

[restive condor]

The rename command is free.

To automatically name tickets whatever you'd like upon creating you would need to subscribe to premium

[smoky prism]

is that purchase a one time purchase, or do you need to pay every month?

[restive condor]

We don't have a lifetime option unfortunately.

You can either subscribe monthly via Discord, or buy directly from us for longer periods

[smoky prism]

if you buy it one month, does the name of that ticket reset?

[restive condor]

Yes, once the premium expires it will revert to default 😄

[smoky prism]

how much does it cost?

[humble sequoia]

Discord Ticket Tool Premium <:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706>

Premium can now be purchased directly through discord! Either in the app directory (server settings) or directly from the bots profile.

<:TTWarning:1034178155872784494> Important Information <:TTWarning:1034178155872784494>

ONLY purchase premium through ONE of the two Ticket Tool Bots. If you purchased premium on the primary bot (White logo) and plan to use the premium bot, don't kick the primary bot!

What's different?

The Monthly price changed from $6.00 to $5.99
Yearly subscriptions are not yet available
Don't kick the bot, otherwise, the subscription will be canceled automatically
You'll need to buy the subscription from a computer or on the Application Directory
You might need to run the /premium command on your server to sync the premium status with your dashboard
A subscription can not be transferred between Servers

[restive condor]

$5.99/m

[smoky prism]

damn thought it was like 20

[trim oasis]

Cc

[jade topaz]

how do i make it that only sertent roles can see a open ticket?

[restive condor]

Hey there! Dashboard > Panel Configs > General > Support Team Roles

[jade topaz]

?

[humble sequoia]

Hello, we would love to help you, but if you don't tell us what you need help with we can't help you :(

[worn gate]

hello please how do i add this Bot to my discord server ?

[humble sequoia]

https://tickettool.xyz/manage-servers

[restive condor]

Hey there! You can use the Dashboard

[worn gate]

how do you mean please ?

[restive condor]

You can add TicketTool using the link above

[worn gate]

yes i already did, want to know how to add a bot that can automatically issue a ticket number to members

[restive condor]

How would that work exactly?

Members are assigned a ticket open joining?

[regal spindle]

hey yall! so Ive designed servers and have used this bot before but its been a minute. I invited the bot to the server, gave him permissions[just the ones it asks me to authorize] and I went back to the dashboard online to then edit the panel, to find the discord its in, isnt popping up. any suggestions?

[jade topaz]

@regal spindle is bot admin or are u admin?

if your not admin u cant edit bot

[atomic atlas]

Why cant i make more then 2 dropdown menus in one channel

[regal spindle]

so I need the advanced settings, administration role to be able to install the bot?

[jade topaz]

yah and make shore the bot has admin also

[atomic atlas]

@jade topaz

yk how to help me?

[regal spindle]

alright dually noted, thats what im missing in the server the admin role, thanks tom! @jade topaz

[iron night]

Gave +1 Rep to @spring geyser (current: #294 - 1)

[jade topaz]

@regal spindle welcome

[lunar solar]

Hi,

The following people can access the Dashboard:
Guild Owner
Guild Administrators
Dashboard Roles (Discord roles assigned on the Dashboard by the Guild Owner)

You do not need to give the bot admin

[regal spindle]

thank you lupus

[lunar solar]

No worries

[regal spindle]

thanks @lunar solar

[iron night]

Gave +1 Rep to @lunar solar (current: #12 - 348)

[atomic atlas]

yo can u help me pls

[lunar solar]

Sup

[atomic atlas]

Why cant i make more then 2 dropdown menus in one channel

so for example

i need 3 dropdown menus

but it only lets me make 2

[lunar solar]

I don’t follow, 3 dropdown options?

[atomic atlas]

nvm

[lunar solar]

Or seperate drop downs all together

Each dropdown option requires its own panel

So say I want 5 dropdown options

I need to make 5 panels

You attached those panels to the dropdown options

[atomic atlas]

ok ty

@lunar solar ty

[iron night]

Gave +1 Rep to @lunar solar (current: #12 - 349)

[dusk saddle]

can you make tickets an embed without premium

[jade topaz]

How can I make it so a certain role would get pinged when a ticket is created?

[unkempt totem]

Why was I banned

I literally just got on

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[pseudo ravine]

You were just told that we cannot help you

[unkempt totem]

Why

[pseudo ravine]

It has nothing to do with Ticket Tool

[unkempt totem]

I did nothing to deserve to be banned

[pseudo ravine]

Again, we cannot help you

[unkempt totem]

So the admins who run the server can't help unban someone that they banned for literally no reason that seems fishy to me

[scenic plinth]

No... its because we literally cannot help you because we literally are not the servers administrators you claim to have banned you

[delicate depot]

how to add premium ticket tool

[humble sequoia]

Discord Ticket Tool Premium <:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706>

Premium can now be purchased directly through discord! Either in the app directory (server settings) or directly from the bots profile.

<:TTWarning:1034178155872784494> Important Information <:TTWarning:1034178155872784494>

ONLY purchase premium through ONE of the two Ticket Tool Bots. If you purchased premium on the primary bot (White logo) and plan to use the premium bot, don't kick the primary bot!

What's different?

The Monthly price changed from $6.00 to $5.99
Yearly subscriptions are not yet available
Don't kick the bot, otherwise, the subscription will be canceled automatically
You'll need to buy the subscription from a computer or on the Application Directory
You might need to run the /premium command on your server to sync the premium status with your dashboard
A subscription can not be transferred between Servers

Inviting and Enabling Premium Bot

The first thing you will need to do is invite the premium bot, an invite can be found here

Once the bot is in your server we will head to the dashboard and manage your server. When you are managing your server, you want to head into "Server Configs" then click the drop down menu under "Select the bot you would like to use on this server" then click "Ticket Tool#6207" and then save.

[idle flint]

See above 🙂

[stray bane]

Hello i need some help some of my members get interaction failed when they try to create a ticket?

[wide flume]

Hi! If I were to subscribe to premium, am I able to look at all my past tickets/transcripts?

[atomic atlas]

can someone help me pls

[uneven epoch]

yo guys

when i use the command $new ,ticket tool will open only the first panel ticket options

how can i choose another panel with this $new command

[limber portal]

Hi there, can you please run /debug?

[limber portal]

Hi there, unfortunately if you didn’t save the transcripts to a channel then they are unrecoverable

[limber portal]

Hi, how can we help?

[limber portal]

Hi there, head to dashboard > panel configs > command style and add a seperate channel to be monitored for your other panel.

[stray bane]

I think i fixed it the bot didnt have permission at all in the channel my bad. sometimes setting up goes too fast i guess.

[terse briar]

Hello how can I make my tickets to look like this instead of making 5 tickets seperate

EX of what I want:

[humble sequoia]

<:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706> Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on

First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

• Panel doesn't send? Make sure you have a valid emoji selected
• Option doesn't show up? Check if two options have the same panel in the DropDown Editor

$dropdown

[limber portal]

^^

[jade topaz]

Hi

If i do /setup

It says "this application did not react"

[limber portal]

Can you please run /debug?

[jade topaz]

Same answer

[limber portal]

The bot is missing the send messsages permission.

[jade topaz]

Ohhh

Wait how can you see that

Thats scary

[limber portal]

Running the /debug command sends a log to a channel in this server for support team and displays a little info such as the bot's permissions, if it's a premium server, etc

[jade topaz]

What is the dropdown roles?

[limber portal]

What do you mean dropdown roles? Dropdown tickets are where you can use a select menu to select a panel to create a ticket for, not sure what you mean by role.

[terse briar]

thank you

[iron night]

Gave +1 Rep to @limber portal (current: #14 - 319)

[jade topaz]

Like, they want support roles but i only see a small amount of roles

[limber portal]

Still not entirely sure what you are asking, sorry. Try sending a screenshot perhaps.

[jade topaz]

No worry, i fixed it thanks man!! have a nice day!!

thanks @limber portal

[iron night]

Gave +1 Rep to @limber portal (current: #14 - 320)

[jade topaz]

Does someone know if you add buttons but each one opens at a other catogory

Like support and complains and each come in an different category and each have different roles to have acces to that ticket?

[dusty mica]

I can't find a server that i can edit in but not edit ticket tool

[brittle trellis]

when a member clicks to open a ticket is just says "You don't have permissions to use this." anyone know why?

[humble sequoia]

━━ olivier6081's inquiry has been moved to a ticket ━━

Don't see your server in the dashboard?

Try using the Sync Servers button on your top center of the Dashboard page
You will possibly need to relog. Look below to see the steps on how to relog.

If this doesn't work

You should relog from the dashboard, you can do this by clicking here to log out immediately, and then log back in

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using the </permissionlevel:1029797400174399542> command on your Discord Server

If the bot's response is:

- @User is permission level: 0 (User)

You don't have any of the 3 levels required to access the server's dashboard

[limber portal]

^

[limber portal]

__ «You don't have permissions to use this»__

Are your members seeing this message when they try to create a ticket?

You may have accidentally denied them permission to use the Create Ticket button.

Look in the following places in your server's dashboard:

👉 Server Configs -> Blacklist Roles
Any roles there will be unable to interact with the bot in any way, including creating tickets.

👉 Panel Configs -> Buttons -> Create Ticket -> Support team only
If this is enabled , only your staff will be able to use the button.

👉 Panel Configs -> Buttons -> Create Ticket -> Disabled Roles
Any roles there will be unable to use the button.

[brittle trellis]

ty

[iron night]

Gave +1 Rep to @limber portal (current: #14 - 321)

[jade topaz]

^

[humble sequoia]

Mentions

Within all the messages the bot sends (both embeds and text) you can mention either channels, roles, or even users, these mentions will only send a notification to the user if they are used within a text field, e.g: a role mentioned in an embed won't ping at all the users who have that role.

For mentioning a role you can use one out of three options:
{@Role Name} ➞ Which is Case Sensitive.
{RoleID} ➞ Replace RoleId with the Id of the role you are trying to ping.
<@&RoleID> ➞ Discord's native syntax to ping roles.

<#ChannelID> ➞ Mention a channel by its ID.
<@UserID> ➞ Mention a user by its ID.

[lunar solar]

@jade topaz

[jade topaz]

Thank you.

[iron night]

Gave +1 Rep to @lunar solar (current: #12 - 352)

[tepid pivot]

Why is the claim ticket button doesn't work?

[jade topaz]

I think you need premium for that

If I’m right

[restive condor]

That's right

[heavy plank]

Hello, I have an issue with the delete fonction: even with team only the ticket owner can delete the ticket

[pseudo ravine]

Hey there. Could I get the server ID

[raven oasis]

so does anyone know why I keep getting unknown integration error anytime I use a command

[restive condor]

Hey there! May you run /debug ?

[restive condor]

Server name?

[raven oasis]

Helluva Fandom

[raven oasis]

do u want the link?

[restive condor]

which link

Server invite, no

[raven oasis]

oh alr

[restive condor]

It seems like TicketTool is missing read channels permission for that channel

[raven oasis]

it has admin privilages

[restive condor]

It doesn't look like it, could you please give the bot read channels permission for that channel

Or if you'd like, admin perms 😄

[raven oasis]

gave it admin

still dosent work

[restive condor]

I'll bring you into a ticket as I'll need a server invite

Don't send it here 😄

[raven oasis]

k

[heavy plank]

1202906916796497930

[whole frigate]

It keeps on saying that thing

[restive condor]

Hey there! Could you run /debug ?

[whole frigate]

k

[restive condor]

Ticket Tool is missing SEND MESSAGES permission for that channel

[whole frigate]

do i change that in the dash board

NVM it worked

someone fixed it in server

ty for trying to help tho

[pseudo ravine]

You don't have Support Team Only enabled for the delete button

[heavy plank]

Yes I have

[pseudo ravine]

That's for the delete command, not the button

[heavy plank]

My bad!

[pseudo ravine]

No worries

[heavy plank]

@pseudo ravinethanks for your help

[pseudo ravine]

You're welcome, glad I could help!

[jade topaz]

Does someone know when you disable messagehistory for a specific role and you pin something in that channel that they still see that

[timid stream]

The bot isn't create the ticket in the category

Thx I found the bug

[buoyant karma]

how do u make bot automatically ping the support staff.

[restive condor]

Hey there! See below

[humble sequoia]

How to automatically ping my support team on a ticket?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to ping your support on
4. Open the Ticket options menu
5. Click on Edit Ticket Message
6. In the Message Content use one of the role mention syntax (**{@Role Name}** / **{Role ID}**)
7. Save changes

Note: For this to work properly, Ticket Tool requires the Mention Everyone permission. Or the role must have the Allow anyone to @mention this role setting enabled

[buoyant karma]

Thank you! @restive condor

[iron night]

Gave +1 Rep to @restive condor (current: #22 - 197)

[urban vapor]

Hey guys I just get the premium for my server

but i think i need a code

Where can I find it ?

[restive condor]

Hey there! If you susbcribed through Discord, then you don't need a code.
Just use the SYNC button on your server Dashboard to refresh it

[urban vapor]

thanks a lot bro

[iron night]

Gave +1 Rep to @restive condor (current: #22 - 199)

[humble sequoia]

Thank you

Thank you for purchasing Ticket Tool Premium @urban vapor. You have now been given the <@&535595160189403136> role!

Found 69 servers in total and 1 with premium and permission

[restive condor]

No problem, there's your premium role

[forest stump]

is it possible to set up buttons

for creating tickets

[humble sequoia]

━━ device's inquiry has been moved to a ticket ━━

[plush kraken]

how do I change permissions?

[jade topaz]

Is there a way to have a ticket transcribed on a certain server using a command?

[jade topaz]

G

[round igloo]

hello can someone tell me what the numbers on the side indicate?

this a ss from the transcript

[lunar solar]

Hi,

It's the number of messages sent by the individual in the ticket

[lunar solar]

which permissions?

[lunar solar]

You can transcript a channel or a ticket using the transcript command $transcript

[round igloo]

thanks i thought it was the permission lvl

[iron night]

Gave +1 Rep to @lunar solar (current: #12 - 353)

[round igloo]

is there a way to make the bot mention a role when the ticket is created?

sometimes a ticket sits there until staff is manually ping

[humble sequoia]

How to automatically ping my support team on a ticket?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to ping your support on
4. Open the Ticket options menu
5. Click on Edit Ticket Message
6. In the Message Content use one of the role mention syntax (**{@Role Name}** / **{Role ID}**)
7. Save changes

Note: For this to work properly, Ticket Tool requires the Mention Everyone permission. Or the role must have the Allow anyone to @mention this role setting enabled

[idle flint]

See above, it should help 🙂

[round igloo]

do the additional roles get pinged as well?

[idle flint]

It will ping whatever role you specify (it is separate to the "Support Team Roles" and "Additional Roles")

[round igloo]

alright, how do i get the transcript as i close the ticket, can i do it using one command?

or do i have to manually click transcript before i click close

[idle flint]

you can have the bot auto-save transcripts if you have premium. While using non-premium, you need to manually save the transcript using the Transcript button or $transcript comand

[round igloo]

ok. with premium does it apply to which ever server you are admin/owner in? or just the one server

[idle flint]

Premium is per server

[humble sequoia]

Discord Ticket Tool Premium <:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706>

Premium can now be purchased directly through discord! Either in the app directory (server settings) or directly from the bots profile.

<:TTWarning:1034178155872784494> Important Information <:TTWarning:1034178155872784494>

ONLY purchase premium through ONE of the two Ticket Tool Bots. If you purchased premium on the primary bot (White logo) and plan to use the premium bot, don't kick the primary bot!

What's different?

The Monthly price changed from $6.00 to $5.99
Yearly subscriptions are not yet available
Don't kick the bot, otherwise, the subscription will be canceled automatically
You'll need to buy the subscription from a computer or on the Application Directory
You might need to run the /premium command on your server to sync the premium status with your dashboard
A subscription can not be transferred between Servers

[round igloo]

need a yearly subscriptio.

[round igloo]

what do you think?

L service

[round igloo]

thanks for the help!

[iron night]

Gave +1 Rep to @idle flint (current: #23 - 196)

[shut bolt]

Yearly subscriptions aren't a thing within the Discord built-in feature however if you are interested in purchasing a year of premium you may open a billing ticket within #🎫│make-a-ticket

[tepid pivot]

Is there a way to make support team to edit the ticket and the ticket channel only?

[dusty mica]

How do you level up you members to be abel to edit tickettool

[limber portal]

Hi there,

To be able to edit the dashboard you need to give the user either:

• The administrator permission

• A dashboard role as set in dashboard > server configs.

[restive condor]

Hey there! What exactly do you mean?

[spring tundra]

@pseudo glen

[graceful oxide]

Hello any one know how can I put a photo in the ticket??

[humble sequoia]

━━ Mr Danny's inquiry has been moved to a ticket ━━

[jade topaz]

How do I get premium?

[humble sequoia]

Discord Ticket Tool Premium <:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706>

Premium can now be purchased directly through discord! Either in the app directory (server settings) or directly from the bots profile.

<:TTWarning:1034178155872784494> Important Information <:TTWarning:1034178155872784494>

ONLY purchase premium through ONE of the two Ticket Tool Bots. If you purchased premium on the primary bot (White logo) and plan to use the premium bot, don't kick the primary bot!

What's different?

The Monthly price changed from $6.00 to $5.99
Yearly subscriptions are not yet available
Don't kick the bot, otherwise, the subscription will be canceled automatically
You'll need to buy the subscription from a computer or on the Application Directory
You might need to run the /premium command on your server to sync the premium status with your dashboard
A subscription can not be transferred between Servers

[slender minnow]

@jade topaz

[jade topaz]

Thank you < 3

Thanks @slender minnow

[iron night]

Gave +1 Rep to @slender minnow (current: #11 - 359)

[jade topaz]

Just bought it :3

[marsh coyote]

Yo. I just bought ticket tool and the members who open a ticket aren't able to see so. Anyone have any recommendations to fix this? Been startled for hours messing with permissions.

[restive condor]

Hey there! Dashboard > Panel Configs > Permissions > Ticket Owner Permissions - Edit Opened > View channel

[marsh coyote]

I am also experiencing a 404 error code when attempting to access my dashboard.

[humble sequoia]

https://tickettool.xyz/manage-servers

[restive condor]

Use this link please

[marsh coyote]

I did and received this

[restive condor]

Is that after you select your server?

[marsh coyote]

Yes

[restive condor]

Server name or ID please?

[marsh coyote]

𝐂𝐥𝐨𝐮𝐝 𝟗

in that font

[restive condor]

Please re-add TicketTool to the server

[marsh coyote]

The premium bot is apart of so, but I got rid of the regular one.

[restive condor]

Did you buy premium through the white bot?

[marsh coyote]

Via discord

[restive condor]

Right, but on the white bot's profile?

[marsh coyote]

Yes

[restive condor]

You will need both bots in the server

[marsh coyote]

Problem fixed. Thank you guys.

[inland grove]

Any way to blacklist certain role's from creating ticket's?

[restive condor]

Hey there! Yes, Dashboard > Panel Configs > Buttons > Create Ticket Button > Disabled Roles

[inland grove]

Alr ty

[restive condor]

If you want for them to be blacklisted from all panels and commands, you can server blacklist -> Dashboard > Server Configs

[jade topaz]

how can i add multi panels?

[humble sequoia]

Multipanels

For more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Panel -> Attached Panels

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[restive condor]

Hey there! See above

[inland grove]

thanks @restive condor

[iron night]

Gave +1 Rep to @restive condor (current: #22 - 204)

[restive condor]

We also have the tutorial in arabic if it's easier for you 👌

Let me know

[jade topaz]

yes please

[restive condor]

$armultipanels

I guess we don't 😅

[jade topaz]

its fine i can deal with it in english dw, thanks anyway @restive condor

[violet pagoda]

does lifetime exist?

premium

[restive condor]

Hey there! We currently do not offer lifetime subscriptions

[vapid sequoia]

كيف اخلي البوت يمنشن الرتب المطلوبه اول ما ينفتح التكت

[restive condor]

You can subscribe monthly via Discord, or buy premium directly from us for longer periods of time

[humble sequoia]

فريق الدعم الفني العربي

عميلنا العزيز ان كنت تبحث عن مساعدة يرجى فتح تكت خاص بفريق الدعم الفني العربي
اذهب الى#🎫│make-a-ticket
ثم قم بلضغط على الايموجي الاتي (🇯🇴)

[restive condor]

[humble sequoia]

https://tickettool.xyz/manage-servers

[restive condor]

@tropic bramble

[tropic bramble]

yes thank you

thanks @restive condor

[iron night]

Gave +1 Rep to @restive condor (current: #22 - 205)

[forest yew]

Hello! I cannot seem to get my ticket tool to tell me what type of ticket was chosen from the drop down menu. All it does is open a ticket

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[jade topaz]

how do you change branding of ticket tool if you bought premium

[humble sequoia]

Ticket Tool Custom Avatar

As of now, you are not able to change Ticket Tool's profile picture, nonetheless, our Development Team is working on the release of white labels, this is your own custom bot!

For the time being, you can change the bot's nickname by right-clicking the bot in the user list on your server and clicking Change Nickname

$avatar

[slender minnow]

@jade topaz

You can remove footers and other texts from their respective embed editors.

[jade topaz]

okay thanls

[hot musk]

help how to make ticket tool ping support team role

[restive condor]

Hey there! See below

[humble sequoia]

How to automatically ping my support team on a ticket?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to ping your support on
4. Open the Ticket options menu
5. Click on Edit Ticket Message
6. In the Message Content use one of the role mention syntax (**{@Role Name}** / **{Role ID}**)
7. Save changes

Note: For this to work properly, Ticket Tool requires the Mention Everyone permission. Or the role must have the Allow anyone to @mention this role setting enabled

[hot musk]

({@Role Name} <---- like this ?

[restive condor]

That's right

[hot musk]

omg bro thxxxxxx i was looking for this for sow long

how to make the ticket get auto nick ?

[restive condor]

Unfortunately, that's a premium feature (Dashboard > Panel Configs > Ticket)

You can manually rename tickets using the /rename command with the free version

[vapid sequoia]

I knew how to make the bot appear as soon as the ticket opens, indicating the administrative or required ranks

@restive condor

[restive condor]

That's good, is that not how it should be?

[vapid sequoia]

This is what happened

[restive condor]

The roles being displayed as numbers?

[vapid sequoia]

They will not achieve the required ranks

[vapid sequoia]

Yes

[restive condor]

May I get your server name or ID?

[vapid sequoia]

Yes , server Id : 1205531756204400720

[restive condor]

Please use the correct format -> <@&roleID> - This how it should look like:

[vapid sequoia]

Wait do it

Thank you, it worked

[restive condor]

Glad to hear

[vapid sequoia]

I am glad you helped me

[daring raven]

hi support team i want to know how to do that 1 person can open more than 1 ticket at the same time?

[gritty oxide]

i've bought pc/steam VC where do i activate it ?

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[restive condor]

Wrong server

Hey there! Dashboard > Panel Configs > Buttons > Create Ticket Button > Add @everyone under Disabled Roles

[restive condor]

Hey there! Dashboard > Panel Configs > Limits

[gritty oxide]

whre can i post my message ?

[restive condor]

You're in the wrong server

[gritty oxide]

ok i cant find any help on the other one i will cancel it nice day

[midnight basin]

hi can anyone help me with setting up ticket tool bot ?

cant seem to get it to work

[vapid sequoia]

How do I do the same with this list?

[restive condor]

Hey there! Yes, of course. What seems to be the problem?

See this guide below

[humble sequoia]

Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

Create a Panel

To create a panel we are going to need to head over to the Panel Configs Tab on the Dashboard.

Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and you are ready to get started with configuring your panel.
An example of a creating a panel is shown below.

Send the Panel to a Channel

Once the panel has been created, use the blue Send button and select the channel you want the panel to be sent to.

The Panel wasn't send

Use the </debug:ID> command to diagnose possible permission issues with the bot.

[restive condor]

Hello! See below

[humble sequoia]

Pop-up Forms

A Discord Form lets the user answer individual questions in a pop-up Form, which then displays the answers in the ticket message. This can save time if you already know what you want to ask the user.

Setup Forms

Forms can be enabled under Panel Settings > Form Options > Edit Forms Options. In the new pop-up window, you can now enable and edit your own Form.

Form Options

You can add up to 5 questions in the Discord form. This is a Discord limitation. Each question can have a placeholder in the input field, a minimum and maximum input, multi-line, and also the option to have the answer required.

Options

Question Title ➞ Your Question goes here
Question Placeholder ➞ The placeholder text in the input field
Required ➞ If enabled, the user has to answer this question, to submit the form
Multi-Line Input ➞Allows the user to input multiple lines
Minimum and Maximum Input ➞ Set a minimum and maximum input value for the user

Displaying the Answer

To display the answers from the user, you need to enable Auto display form results on the ticket message as an additional embed

If you don't want a second embed, go into your Panel Configs > Ticket Options > Edit Ticket Message. You use the variable {create.form.x} and replace x with the number of your question. For example, the response to Question 5 can be displayed with {create.form.5}.

[vapid sequoia]

Does it need an upgraded Bot Tect Tool?

[restive condor]

Nope, it can be done for free

[vapid sequoia]

I didn't know how to do it

[tender hollow]

I need help moving my premium ticket tool bot to another discord together with its ticket system

[restive condor]

Hey there! How exactly are you subscribed to premium?

[restive condor]

Use the instructions above, if you still can manage to create it let me know and I'll walk you through it 🙏

[tender hollow]

Directly with discord subscription

[vapid sequoia]

I used it and didn't know how

[tender hollow]

I need my Ticket Tool Premium to be moved to my discord server with this server id - 1167267312877969428

[restive condor]

Apologies for the wait.
Unfortunately, Discord doesn't currently have a way to transfer subscriptions.
You will have to cancel it and re-subscribe on the new server

[humble sequoia]

<:TicketToolOffline:1018980643092312155> Cancel your subscription

We're sorry to see you go!

To cancel your Ticket Tool Premium Subscription, just head over to your User Settings in Discord, then Subscriptions. Look for Premium Apps and click on Manage Subscriptions. There you can cancel your subscription at the end of your billing cycle.

User Settings > Subscriptions > Premium Apps > Manage Subscriptions > Cancel

[restive condor]

To transfer setup, see below:

[humble sequoia]

Config Backup & Restore (Server Owner Only)

The Backup and Restore feature allows you to transfer your panels, tags, and all settings to a new server, even if the server the settings were created has been deleted! You will want to copy the whole key.

First, go to your server's Dashboard ➞ then Server Configs ➞ under Config Backup & Restore (Server Owner Only) click on Old version can be found here and generate a new backup key by pressing the green button. Now, a key should be generated in the box above. You may need to refresh the page to see this.
Once you have your backup key, navigate to the same page on the new server. Copy the key on the Restore from backup key field.
Now you can choose what you want to copy. Finally, press the green Restore Configs button.

IMPORTANT NOTE

- We suggest you keep this backup key somewhere safe, in case your server is deleted so you are able to recover your panel's settings.
- This feature is only usable by the server's owner

$backup

[restive condor]

I'll bring you into a ticket if that's ok?

[vapid sequoia]

I didn't understand you

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[dusk saddle]

do you need ticket premium to make it an embed?

[tender hollow]

why do i have both?

[restive condor]

Because you invited both 😄

If you purchased premium through the white bot, you will need both bots on the server

[humble sequoia]

Thank you

Thank you for purchasing Ticket Tool Premium @tender hollow. You have now been given the <@&535595160189403136> role!

Found 81 servers in total and 2 with premium and permission

[restive condor]

There's your premium role

[restive condor]

Hey there! Which message exactly?

[tender hollow]

I fixed it by using /botswitcher so now im using premium

[dusk saddle]

like you know the ticket panel

do you need premium to make it an embed

[restive condor]

There's already a default embed which can be added up to 250 characters.

For more character, additional embeds and/or fully customising like adding images would require a premium subscription

[jade topaz]

Is it possible to get the transcript of a channel outside of it? i.e. if I can get the transcript of #💬│general-chat (imagine it's a ticket) by typing $transcript here, and it would also output here.

[fallow ingot]

Yeah - premium subscribers can use $transcript in other channels that are not tickets

[jade topaz]

ah, how would I go about doing that?

[fallow ingot]

By simply running $transcript <#CHANNEL>

It can take about 30 seconds or up to a minute if there is a lot of messages.

[jade topaz]

ah, I see. Would it send the transcript in the same channel I ran it?

[weary cosmos]

Hi

[heavy crag]

Heya!

When I close a ticket via the button, $close or /close, the channel gets renamed to my username instead of theirs (opening a tickets is fine). What variable would it be?

[restive condor]

Hey there! {ticket.owner.name}

[restive condor]

Hi, how can I help?

[restive condor]

Nope, it will go to the selected channel

[heavy crag]

Thank you, Dan!

thanks @restive condor

[iron night]

Gave +1 Rep to @restive condor (current: #22 - 206)

[jade topaz]

Ah, I see. Is there a way to get the transcript of the selected channel and have it sent to the current one?

[restive condor]

Not sure I understand... You can only transcript from the ticket

[jade topaz]

oh, I see. thanks!

[iron night]

Gave +1 Rep to @restive condor (current: #22 - 207)

[fluid sorrel]

Hello is it possible to create a dropdown in the ticket itself like when the ticket is created instead of having a form to fill out the user can just do that in the ticket?

[vestal owl]

Whenever I try and post my ticket panel I get this?

[restive condor]

Hey there! May I get your server name or ID?

[vestal owl]

Yeah sure.

It also sends this in the dashboard

[vestal owl]

1202696020832821308

[restive condor]

Hey there! You could include the questions in the ticket message but there's no way to force user to answer like I form

[restive condor]

Which panel are you trying to send?

[vestal owl]

Both don't work

[jade topaz]

oh, right, do you know if I can add myself to a ticket I can't see? I have dashboard access to the bot

[fluid sorrel]

So its Not possible to create a dropdown selection in the actual ticket ?

[restive condor]

May you run /debug in the channel where you're trying to send this in?

[vestal owl]

Sure thing

[restive condor]

Well, if you have Dashboard access you can add your role as a support role for that panel

[jade topaz]

the panel was modified using manage channel after it was created, does that still work?

[vestal owl]

Both channels im tryna send it in https://discordapp.com/channels/509192800865353738/662692902245498910/1206375963433115668 https://discordapp.com/channels/509192800865353738/662692902245498910/1206375914737373235

[restive condor]

No, that's not currently possible. Only prior to opening tickets.

Feel free to suggest it in #💡│suggestions / #1019685143046279208

[restive condor]

Nope, then someone will need to add you

[jade topaz]

ah, I see. thanks

[iron night]

Gave +1 Rep to @restive condor (current: #22 - 208)

[fluid sorrel]

Hm okay, what about api? Is it possible to create a panel with api?

[vestal owl]

@restive condor

[fallow ingot]

Please don’t ping team members. If you need to speak to someone quickly then open a support ticket. Support are not obligated to respond here

[restive condor]

Permissions are good and so is your dashboard setup.

May you try removing your custom emojis temporarily, as that's what seems to be causing this issue

[restive condor]

We don't have a public API

[vestal owl]

I couldn't find where you open support tickets

[fallow ingot]

#🎫│make-a-ticket

[restive condor]

@vestal owl - Meant to reply

[fluid sorrel]

Bruh alright alright

[vestal owl]

In the embeds?

[heavy crag]

Just a quick one.

Those who have enabled the premium trial, do they receive the premium bot or is that limited to paid members only?

[limber portal]

Hi there, you can invite the premium bot on the premium trial.

[restive condor]

That's right - Only one of the panels will suffice for testing purposes

[humble sequoia]

Inviting and Enabling Premium Bot

The first thing you will need to do is invite the premium bot, an invite can be found here

Once the bot is in your server we will head to the dashboard and manage your server. When you are managing your server, you want to head into "Server Configs" then click the drop down menu under "Select the bot you would like to use on this server" then click "Ticket Tool#6207" and then save.

[limber portal]

See this ^^

[heavy crag]

Thanks! Wasn’t too sure but upgrading to paid either way.

[iron night]

Gave +1 Rep to @limber portal (current: #14 - 325)

[limber portal]

Amazing, thanks for your interest in premium

[iron night]

Gave +1 Rep to @heavy crag (current: #294 - 1)

[vestal owl]

Still doesn't work

[restive condor]

Remove the emojis completely please, all messages

[vestal owl]

Okay

[restive condor]

Try posting Panel 1 now

[vestal owl]

Not working

Custom emojis worked the other day

Idk what happened

[restive condor]

Seems like you have invalid emojis for your dropdown as well

[vestal owl]

hm

[restive condor]

Maybe they were removed?

[vestal owl]

i think i know what it is

Wait.

Works

So I can't use custom emojis?

[restive condor]

You can, but those emojis seem to be invalid for some reason

[vestal owl]

Oh.

[restive condor]

Are these emojis from your server? Or an external server?

[vestal owl]

My server, they work now. I think they got removed from an admin.

[vestal owl]

Thanks

[iron night]

Gave +1 Rep to @restive condor (current: #22 - 209)

[prime yarrow]

One message removed from a suspended account.

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[heavy crag]

Can I sync configs from the free bot to the premium?

[restive condor]

Hey there! How exactly do you mean?

[heavy crag]

I have invited the premium bot. Do I just need to resend the panels?

[restive condor]

That's right. All dashboard settings are saved

[heavy crag]

Thank you 💃🏼

[iron night]

Gave +1 Rep to @restive condor (current: #22 - 211)

[heavy crag]

Also, what is the difference between Ticket Tool White & Gold?

[restive condor]

Gold is the premium version - exclusive to premium servers.
It has better hosting. If things were to go down, the gold is always back up before the white one

[heavy crag]

Thank you again, have more rep

[iron night]

Gave +1 Rep to @restive condor (current: #22 - 212)

[restive condor]

Appreciate it ❤️

[weary cosmos]

Hi

[white ore]

hey guys i bought premium but am having trouble finding the code to redeem

do you by chance know where its sent ?

[lunar solar]

Did you buy it on Discord?

[white ore]

yes

[lunar solar]

Click Sync on the Dashboard

[white ore]

umm sync ? can u be a little specific im new to discord

[lunar solar]

You bought premium ticket tool correct?

[white ore]

yes

thru discord command

[lunar solar]

Do me a favour and #🎫│make-a-ticket so we can go further into this

[white ore]

i did

[lunar solar]

Are you sure I don’t see an open ticket for you?

That’s a demo ticket

Not what we use for support

Go to —> #🎫│make-a-ticket

[weary cosmos]

Hi

[hot musk]

Help how to remove admins from ticket ?

[sinful crater]

maybe do /kick ?

[slender minnow]

You can't. users with admin perms are considered like additional owners by Discord.

[hot musk]

Bro u want me to kick an admin from my server

[sinful crater]

no

ticket

[hot musk]

Dc is no braining lol bc they dont even have ownership they cant move roles higher then them lol

Ticket tool is great ❤️

[slender minnow]

does their role have admin perm?

[hot musk]

Sry didnt see ur msg u mean adminstrator ?

They have all perms beside adminstartor

And i cant $remove them

[gray vector]

Hi, how do I edit this text and permissions for roles? I forgot. 😭

[humble sequoia]

<:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706> Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on

First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

• Panel doesn't send? Make sure you have a valid emoji selected
• Option doesn't show up? Check if two options have the same panel in the DropDown Editor

$dropdown

[limber portal]

^^

[gray vector]

thanks. where do i set the roles who can answer for tickets?

[limber portal]

dashboard > panel configd > general > support team roles

[gray vector]

🤗

[earnest quarry]

heyy, jsut a smal question if you are admin in a server and you invite the bot can you also manage it or can only the server owner do this?

[limber portal]

Those with the administrator permission can manage the bot.

[earnest quarry]

jup thank you ^^ , a friend of mine made a server and forgot to give me admin i was a bid confused why i cant manage it but it worked out now Xd

[limber portal]

No worries

[plucky wolf]

How can I edit another server’s ticket system (I did not create it.)

[restive condor]

Hey there! Do you have Dashboard access to that server?

[plucky wolf]

I dont see it

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[jade topaz]

Hi, is there a way to find out who deleted a ticket?

[austere forge]

Do you have logs enabled?

[restive condor]

$pc 225349654974431232

[humble sequoia]

Thank you

Thank you for continuing to support Ticket Tool @austere forge.

Found 4 servers in total and 1 with premium and permission

[jade topaz]

I think so. We have a logging channel, but we can't see who deleted a ticket, only who closed a ticket

[humble sequoia]

Logging Options

With Ticket Tool, you can customize the behavior the bot takes when logging your tickets! For editing these options follow these steps:

Dashboard ➞ Panel Configs ➞ Logging Options

Logging Channel
Here you will define which channel @humble sequoia will save the Logs in (ticket created/deleted/closed, etc.)

Logs you can save:

➞ Ticket Created ➞ Logs when a ticket is created
➞ Ticket Closed ➞ Logs when a ticket is closed
➞ Ticket Opened ➞ Logs when a ticket is opened
➞ Ticket Renamed ➞ Logs when a ticket is renamed
➞ Ticket Deleted ➞ Logs when a ticket is deleted
➞ Transcript Saved ➞ Logs when a ticket is saved

Select with (disable) or (enabled) which logs you would like

Below you can see an example of what the Logging Options will look like:

[austere forge]

See this

[jade topaz]

thanks

@austere forge

[austere forge]

no worries

[still sage]

!whatsmyaccount

How to find linked account?

This username is already linked to another account, it is possible that you have registered in the past with a different platform than the one you are currently logged into. If you don't remember which one it is, use the command: !whatsmyaccount in the BotRix chat.

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[still sage]

I need help with finding a already linked account on botrix

[austere forge]

We cannot help you with your problem, here we only help of the bot @pseudo glen :)

[woeful nexus]

anyone can help w this?

[restive condor]

Hey there! That's most likely a Discord cache issue. That ticket was probably already deleted.
Can you restart your app

[woeful nexus]

I've tried like shutting down discord and turning on but it's still there + for every other user as well

[restive condor]

Do you own the server?

[woeful nexus]

No

anything i could do to fix it

[restive condor]

Do you have administrator permissions?

[woeful nexus]

yes!

[restive condor]

Hm, you say the ticket shows up for everyone? Even the owner?

[woeful nexus]

will check in w him jsut a sec 🙂

@restive condor he also has the ticket that doesn't wanna go away

[steel basalt]

Most likely a discord cache issue. Nothing can be done on our end.

[woeful nexus]

aight no worries

[meager herald]

When a user creates a ticket, he is redirected to it, but he does not see the message from the bot that I specified in the ticket, it says he does not have rights to view the history, what should I do? The checkbox is in the channel where the ticket is created (to view the message history)

[restive condor]

Hey there! Dashboard > Panel Configs > Permission > Ticket Owner Permissions - Edit Opened > READ MESSAGE HISTORY

[meager herald]

doesn't help (also says you don't have enough rights to view this ticket

[restive condor]

May you screenshot the error message?

[meager herald]

Well, I’m sent to a ticket, and it’s empty and says there are no rights to view the history, although from another account, where the admin has everything

[restive condor]

Yes, this should resolve it @meager herald

Make sure you're doing it for the right panel

Hey there! Whichever you'd like to track

May you run /debug in the logs · ticket channel

[meager herald]

helped, thank you very much)

[iron night]

Gave +1 Rep to @restive condor (current: #22 - 214)

[restive condor]

Ticket Tool is missing all these permissions for that channel

[jade topaz]

Excuse me, I wanted when I open the ticket to appear under the room where the ticket is made, it does not appear to me above

[restive condor]

Hey there! Dashboard > Panel Config > Category

[civic plinth]

Hi, our server ran out of the premium due to the free voting reward stuff being removed. I have now purchased it and I am yet to get it back working, does it need time or?

[restive condor]

Hey there! You subscribed through Discord, I'm assuming?

[civic plinth]

Yes through the directory thing

[restive condor]

Go to your server Dashboard and use the SYNC button to update your premium status

[civic plinth]

Would I have to switch back to the free version to sync it? As right now I cannot actually access the dashboard due to Bot Issue (Click for info) showing up instead of Manage

[restive condor]

Oh, yes. Please re-invite @pseudo glen

[civic plinth]

Thank you I will do so now

[restive condor]

$pc 217656124726312961

[humble sequoia]

Thank you

Thank you for purchasing Ticket Tool Premium @civic plinth. You have now been given the <@&535595160189403136> role!

Found 20 servers in total and 1 with premium and permission

[restive condor]

There's your premium role

[static flare]

Does anyone know how to add a channel to an embed?

[vocal verge]

I think it's <#channelid>

[spark compass]

Hey there, is there anyway of me getting an image from a ticket in transcripts, that has already been closed?

[tiny pawn]

Hello guys, maybe a dumb question but is there a way to set up a command to specifically mass close tickets that are set under a certain category in your discord server?

[limber portal]

Hi there, no. The closest thing is the $purge command which deletes all open / closed tickets.

[tiny pawn]

Ah, bummer. Thanks for clarification!

[iron night]

Gave +1 Rep to @limber portal (current: #14 - 326)

[restive condor]

Hey there! Unfortunately, once a channel is deleted the file is deleted from discord system.

We store attachments up to 8MB for premium users

[spark compass]

Alright thank you :)

[iron night]

Gave +1 Rep to @restive condor (current: #22 - 216)

[eager obsidian]

how can i make it so that the person claiming the ticket will be notified every time a message is sent in the ticket?

[restive condor]

Hey there! The user handling the ticket will need to turn on all message notification for that channel:

[eager obsidian]

Right, but tickets created are temporary channels. Is there a config to enable all messages for temporary channels regardless of the category settings

[restive condor]

You could do it for the entire category, but then your entire support team will get a notification for every message on all tickets

[eager obsidian]

right, i was just wondering if there was something that attached the claim command and notification settings, you know

[restive condor]

Nope, not currently

You can suggest it in #1019685143046279208 / #💡│suggestions

[eager obsidian]

ty!

thanks @restive condor

[iron night]

Gave +1 Rep to @restive condor (current: #22 - 217)

[jade topaz]

Please I want to add the golden ticket bot to my brother the free trial and transfer all the controls to him

[restive condor]

Hey there! See below

[humble sequoia]

Inviting and Enabling Premium Bot

The first thing you will need to do is invite the premium bot, an invite can be found here

Once the bot is in your server we will head to the dashboard and manage your server. When you are managing your server, you want to head into "Server Configs" then click the drop down menu under "Select the bot you would like to use on this server" then click "Ticket Tool#6207" and then save.

[jolly sparrow]

Hello, I have a problem. Im trying to give certain roles the hability to edit the name of the tickets, but i just cant seem to find how to do it.

[restive condor]

Hey there! Dashboard > Command Configs > Rename > Allowed Roles

[jolly sparrow]

Dale papi gracias, ahora lo pruebo

[restive condor]

Perfecto 👌

[jolly sparrow]

I have multiple categorys in wich each ticket goes to, im trying to give permision so they can edit the tickets created in each one, but it only the actual tickets appear

Bueno mejor lo digo en español, tengo categorías que son para diferentes tickets, entonces lo que quiero yo es que directamente puedan editar todos los tickets que se abran y los que ya están existentes

[true marsh]

Hello! How do I make the bot ping a role when someone opens a ticket? I tried to do all the <@(roleID> but that didn’t work

[restive condor]

Hey there! Use <@&roleID> instead

[restive condor]

¡Hola! A que te refieres con editar?

Tener acceso a los ajustes del canal?

[true marsh]

Ohhhh, you need an &? Thank you

[iron night]

Gave +1 Rep to @restive condor (current: #22 - 218)

[restive condor]

Yep

for roles only

[true marsh]

Thank you

[jolly sparrow]

Osea editar el nombre de los tickets

[mystic ruin]

what permissions is needed for someone to be able to manage tickets on the website in ur server

[restive condor]

Tenemos un comando para renombrar /rename, pero si quieres darles accesso a hacerlo desde los ajutes del canal:

Dashboard > Panel Configs > Permissions > Support Team Permissions - Edit Opened > MANAGE CHANNEL

[jolly sparrow]

A ver voy a probar

[restive condor]

Hey there! Those are different permissions.

Would you like for them to be able to manage ticket or access the Dashboard? (or both)

[mystic ruin]

both please

[restive condor]

Support Roles: Dashboard > Panel Configs > General

Dashboard Roles: Dashboard > Server Configs

[mystic ruin]

they don’t need certain discord permissions?

[restive condor]

Nope

[mystic ruin]

alr thanks

thanks @restive condor

[iron night]

Gave +1 Rep to @restive condor (current: #22 - 219)

[mystic ruin]

what do these reps do

[restive condor]

Nothing really, just goes towards a leaderboard that technically shows who has helped the most users

But only works if everyone ping replies/ping saying thank you

[mystic ruin]

OH help 😭 welp thank u

[iron night]

Gave +1 Rep to @restive condor (current: #22 - 220)

[jolly sparrow]

Probé y tampoco me dejó, no entiendo porque no deja editar el nombre de los tickets 😦

Traté de ponerle todos los permisos pero sigue sin poder editar el nombre el rango que quiero

[restive condor]

Ya veo, no les deja a través del comando o de los ajustes del canal?

[jolly sparrow]

A ver a traves de la página ya hice tpdp ñp que pidieron, y creo que la categoría está bien editada para el rol

Quizás me equivoque pero creo que está bien, lo que no se que es lo que falla, porque le he dado todos los permisos tanto en categoría en el apartado de ds como en el de la página web

[restive condor]

Cual es el nombre o ID de tu servidor?

[jolly sparrow]

1088496701456781393

Ese es el ID

[restive condor]

Gracias, que panel sería?

[jolly sparrow]

¿A que te refieres con panel?

[restive condor]

¿Cuál de estos?

[jolly sparrow]

Los 5 mismos

[restive condor]

Perdón por la espera.
Cual es el rol el cual debería poder cambiar nombres?

[jolly sparrow]

Tranqui rey, la ayuda que proporcionas es más que suficiente

El rol es psicología

[restive condor]

Perfecto, entonces ves a tu Dashboard > Panel Configs > Permissions > Additional Roles Permissions - Edit Opened > MANAGE CHANNEL

Una vez hecho eso, guarda los cambias y prueba de nuevo con un nuevo ticket - Ahora si deberían poder re-nombrar tickets

[jolly sparrow]

Los puse, pero no me dejó 😔

[restive condor]

Nop, son permisos diferentes de los que te dije antes

Hazlo para Additional Roles en vez de Support Roless

[jolly sparrow]

¿Esto es cierto?

[restive condor]

Correcto, Edit Opened

[jolly sparrow]

En todos los apartados de la parte superior, que es esta imagen, le puse el permiso que mencionaste

Pero igual no funciona

Yo creo que el que lo hizo primero lo configuró mal

[restive condor]

Voy a crear un ticket ya que voy a necesitar una invitación al servidor

[humble sequoia]

━━ ElGuiriman's inquiry has been moved to a ticket ━━

[arctic igloo]

with the direct message automation on the closed ticket, is it possible to send the direct message to specific ticket user?

[humble sequoia]

User's issue has been solved in another channel.

[distant talon]

Hello

[lofty sphinx]

I can't send massage

How to solve please help

[wide oyster]

Hey some of my team members can't see the tickets that were created in our DC

any tips here?

[broken holly]

Is there somewhere a guide with step by step commands and explanations about the bot ?

[humble sequoia]

━━ ruilamir's inquiry has been moved to a ticket ━━

[restive condor]

Hey there! Did you list their role as a support role under Dashboard > Panel Configs > General

[restive condor]

Hey there, what seems to be the problem?

[stuck skiff]

Is there a way to ping the person who clicked “Close” on the two step close message?

So I can put the @ in the Message Delete embed

[restive condor]

Hey there! If you have two step ticket enabled you can have it displayed in the moderator message with the {author} variable

[stuck skiff]

Sorry I didn’t mean two step, I meant Two step close

I want their name shown who clicks “close” in the Message Delete embed.

[restive condor]

You can have the {author} variable there too

[stuck skiff]

Ok, just to confirm {author} won’t just return who made the ticket, it’ll return who clicked the button?

[restive condor]

That's right, the author of the action

[stuck skiff]

Ok, thank you!

thanks @restive condor

[iron night]

Gave +1 Rep to @restive condor (current: #22 - 223)

[stuck skiff]

Another question, is it possible with automations yet to do this?

1. Create a timer for 15 minutes, if 15 minutes is up and no response send a message saying “timer is up, closing in 5 minutes.”
2. Create a 5 minute timer after that is sent.
3. Once 5 minute timer is up close ticket?

I know automation is quite new and I have messed around with it a lil bit but can’t figure out a way, not sure if I’m maybe just missing something.

Right now the only automation I have setup is the 15 minute timer

[topaz elm]

Is it possible to get a server blacklisted from using the ticket bot if it is being used for fraud/scams? Got scammed yesterday and would love to make it harder for them to scam others.

[scenic plinth]

No. In regards to scams, we don't regulate the use of what people do in their servers. In turn, we also aren't responsible for how people use Discord. As unfortunate as it is, us enforcing a blacklist on a server for these issues doesn't prevent scams as these people can just use another bot or method. Blacklisting them does little to nothing as it is easily circumvented.

Your best option is to report the server to Discords Trust and Safety.

[solemn mason]

Thanks for your posts. I learned a lot reading your channel replies.

[iron night]

Gave +1 Rep to @restive condor (current: #22 - 224)

[restive condor]

Of course, any time!
Feel free to #🎫│make-a-ticket or use this chat for further assistance

[scenic plinth]

@trim oasis Please avoid flooding the channel with emojis. Either use your own or find another way to use them.

[safe hearth]

Hi, there some way to custom the silent message (Ticket created) ?

[restive condor]

Hey there! Not at the moment

[humble sequoia]

Suggestions for Ticket Tool

To make a suggestion use the s!suggest suggestion command in #🤖│bot-spam. Note that you'll suggestion will be first reviewed by our Support Team before it's posted into #💡│suggestions, channel in which you'll be able to vote for other suggestions!

[brisk swift]

how do i set it up?

[restive condor]

Hi, see below

[humble sequoia]

Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

Create a Panel

To create a panel we are going to need to head over to the Panel Configs Tab on the Dashboard.

Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and you are ready to get started with configuring your panel.
An example of a creating a panel is shown below.

Send the Panel to a Channel

Once the panel has been created, use the blue Send button and select the channel you want the panel to be sent to.

The Panel wasn't send

Use the </debug:ID> command to diagnose possible permission issues with the bot.

[knotty latch]

how do i get multiple dropdowns on one panel?

[humble sequoia]

Multipanels

For more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Panel -> Attached Panels

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[austere forge]

^^

[knotty latch]

so i have to make a panel for each dropdown?

[stark fjord]

hey can someone pls explain me why im changing things in the dashboard and its not changing to what i did? i pressed save and F5 and save again and still nothinh changes

[humble sequoia]

━━ twitobby's inquiry has been moved to a ticket ━━

[restive condor]

That's right. One panel per dropdown option

[stable vortex]

Hey, anyone available for support right now? 🙏

[restive condor]

Hi, how can I help?

[stable vortex]

Hey mate thanks for your fast reply, do you happen to know if it's possible for me to make it where the bot sends a DM to the "ticket owner" once a reply from the "support team" is sent in the ticket?

[iron night]

Gave +1 Rep to @restive condor (current: #21 - 227)

[dreamy zealot]

hey anyone avaliable to help me out with a couple questions?

preferably in a private chat

[restive condor]

Currently, no.
You can only DM open ticket creation and closure. You can automatically ping the user once your support team claims the ticket though

[restive condor]

Hey there! Sure, should I bring you into a ticket?

[dreamy zealot]

yes

[stable vortex]

Even automations doesn't allow that with a custom command etc?

[restive condor]

Nope, it can only DM the user who ran the command and since it's technically the bot who ran it, no one will be DMed

[stable vortex]

Alright sounds good, well if not already the case please forward this missing feature to the relevant team, I believe it could be really valuable to have!

[restive condor]

Your suggestion is appreciated in #1019685143046279208 / #💡│suggestions

[stable vortex]

Posted! https://discord.com/channels/509192800865353738/1207115791015874570 🆙

[hollow quail]

Hey, does premium only cover one server? Or does it cover every server you manage?

[restive condor]

Hey there! Premium subscriptions are per server

[knotty latch]

how do i make more than one panel

[languid panther]

Where can i see perks of premium subscripstion?

[finite gull]

Hey guys. I was playing the Ark Skisragark Boosted server. The server dropped yesterday and now it's missing. Can't see it in my join ark server list. My friends are all back online. I cannot join even with an invite or if I try to join it from the xbox menu. I cleaned the cache and let it sync back up I even loaded the ragnarok single player map before joining. Restated router and console opened the ark ports with port forward.... nothing works. All I get is a join failed message.

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[restive condor]

Hey there! Use the green + button on your server Dashboard to create a new panel

[restive condor]

Hey there! See below

[humble sequoia]

<:premium:662032717906444329> Premium Perks

Faster Premium Bot
Automatic Transcripts
Full Customization
Direct Messages
Ticket Automation
Thread Style Ticketing
Premium Support
Scheduled Panel Availability
Integrations

You can purchase premium here:

https://tickettool.xyz/premium

Price

$6 - Monthly
$66 - Yearly

Premium

[restive condor]

• Claiming
• In-depth Ticket Statistics

[languid panther]

Thanks for fast reply and this is really cheap in my opinion

[iron night]

Gave +1 Rep to @restive condor (current: #21 - 228)

[knotty latch]

so i made all my panels and merged them but how do i make it update?

i dont see the dropdowns yet

[restive condor]

Did you combine them in the Dropdown Style section?

[knotty latch]

i figured it out thank u

how do i change / add text to the panel

[restive condor]

Dashboard > Panel Configs > Messages > Edit Panel Message

[knotty latch]

do i need premium? @restive condor

[restive condor]

You can have up to 250 characters in the embed message for free

[knotty latch]

ohh gotcha

[restive condor]

For longer messages and the ability to have text outside the embed you would need premium

[knotty latch]

sorry for all the questions but how do i change the message for each dropdown when a ticket is created

[restive condor]

As in, the ticket message?

[knotty latch]

yes

like when its actually opened

[restive condor]

Dashboard > Panel Configs > Messages > Ticket Message

You will need to go into each panel individually to edit them all

[knotty latch]

ohhh gotcha thank u

[lament haven]

Is there a way I can reopen a closed ticket on discord? I deleted it and kept the transcript

and have it pop back up in my discord

[ionic path]

If it is just closed, you can Re-Open it using the button in the control menu or doing $open. If it is deleted, unfortunately you are unable to Re-Open it.

[lament haven]

Ah gotcha. Thanks for the help, Jim.

[ionic path]

No worries!

[median halo]

Hello. I have my custom bot with the support ticket panels. I have three types of tickets - General Inquiries, Internal Affairs, Management. Whenever I click the internal affairs tickets and the management tickets, the bot executes the prefix and stuff properly but opens a general inquiry ticket. Can I get help?

[limber portal]

Hi there, make sure you have a seperate channel dedicated to be watched for internal affairs in dashboard > panel configs > command style

[median halo]

so for type of ticket I make a different channel to be watched??

[median halo]

it still doesnt work

[limber portal]

Correct, for each panel you need to set a dedicated channel

[median halo]

i changed everything but it still posts to the original channel

[bright shell]

Is there any way to embed the statistics with who has claimed the most tickets? So it can be sent on discord or used on a personal website?

[solemn mason]

Is there a quick/simple way to give a moderator access to the entire ticket tool so they can set the whole bot up without giving them Admin permission on the server?

[fallow ingot]

Not at this time, it’s only accessible via the dashboard

[fallow ingot]

Yup, dashboard role would be perfect for this

[humble sequoia]

Dashboard Roles

Any role you put there will have full access to the ticket tool dashboard. The server owner and users with admin permissions already have access to the dashboard.
Be careful of which roles to put here

Feb 14, 2024, 10:48 AM

[fallow ingot]

[bright shell]

👍

[solemn mason]

Thank you!

[iron night]

Gave +1 Rep to @fallow ingot (current: #8 - 397)

[lament prairie]

HI, why is the claim button not visible?

need premium?

[limber portal]

Hey,

Yes. Claiming is premium.

[lament prairie]

ok ty

[iron night]

Gave +1 Rep to @limber portal (current: #14 - 332)

[cosmic crystal]

Hello, I'm getting started using TicketTool.xyz and I'm wondering if there's anyone out there that is familiar with TicketTool that could help me integrate it with a unique server that I'm working with. Thank you.

[torn charm]

how to create buttons on discord? premium ticket

[restive condor]

Just a reminder that support is not allowed in DMs nor are community members allowed/encouraged to join others' Discord servers for support. - We have this dedicated channel for a reason.

If you require staff assitance #🎫│make-a-ticket

If you invite someone to your server that isn't staff, you're doing so at your own discretion.

See pins for more support guidelines. Thank you

cc: @jade topaz

[restive condor]

Hey there, how exactly do you mean?
As in multiple button options under the same panel? (Example: #🎫│make-a-ticket)

We currently don't have white labels but it's something our Development team is working on releasing

[humble sequoia]

Ticket Tool Custom Avatar

As of now, you are not able to change Ticket Tool's profile picture, nonetheless, our Development Team is working on the release of white labels, this is your own custom bot!

For the time being, you can change the bot's nickname by right-clicking the bot in the user list on your server and clicking Change Nickname

$avatar

Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

Create a Panel

To create a panel we are going to need to head over to the Panel Configs Tab on the Dashboard.

Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and you are ready to get started with configuring your panel.
An example of a creating a panel is shown below.

Send the Panel to a Channel

Once the panel has been created, use the blue Send button and select the channel you want the panel to be sent to.

The Panel wasn't send

Use the </debug:ID> command to diagnose possible permission issues with the bot.

[restive condor]

Hi, yes! See above

Unfortunately, that's currently not possible.
You can't use existing messages as panels.

You will have to create one on the Dashboard

That's not our bot 😄
But you can make that with TicketTool, you will just have to make the embed message on the Dashboard, then you can add as many ticket options as you'd like

[raven warren]

any support there?

[restive condor]

Hi, how can I help?

[raven warren]

i have my discord server

i try to link my discord with the tickettool but is not working

[austere forge]

You need to log in with your Discord account on the website of @pseudo glen

For link

[raven warren]

i have my account create

but my discord is not there

i don't know why

[austere forge]

Have you checked the authorized applications in your settings to see if Ticket Tool appears?

[raven warren]

yes

[austere forge]

and ?

appears?

[raven warren]

it's in portuguese, sorry

[austere forge]

no worries

you must go to "Authorized applications" and not "Integrations" to find out whether Ticket Tool appears.

if this helps you:

[raven warren]

is there

[austere forge]

perfect, now on the website you should be able to configure TT

[raven warren]

i press "sync servers" and it do nothing

[austere forge]

yup, trie pressing the "sync server" button
If no server appears, this means that you are missing the necessary permissions to configure

[raven warren]

how can i modify the permissions?

[humble sequoia]

Dashboard Roles

Any role you put there will have full access to the ticket tool dashboard. The server owner and users with admin permissions already have access to the dashboard.
Be careful of which roles to put here

Feb 14, 2024, 2:26 PM

[austere forge]

^^

[raven warren]

but this config is on the ticket tool website

[austere forge]

yes, the server owner must do this

[raven warren]

yeah but my discord is not on the ticket tool website

is not linked i don't know why

[austere forge]

🙂

if you do not have the necessary permissions, this means that the server you wanted to configure it for is not admin, so the server owner must do this

[raven warren]

i am the owner 😛

[austere forge]

😭

I couldn't help you any more, unfortunately

I suggest you open a #🎫│make-a-ticket

[raven warren]

sorry

i was wrong, it's not me the owner but the owner can "transfer ownership" to me

[austere forge]

no worries

[raven warren]

now i am the owner and it appear the discord on the ticket tool website

[austere forge]

perfect!

do you need help with anything else?

[raven warren]

sorry 4 the mistake 🙂

[austere forge]

no worries dude ^^

[raven warren]

i will try to make alone now 🙂

[austere forge]

np, if you need help don't hesitate

[olive topaz]

how can i fix error: 4f11290a-f4d3-11ed-a05b-0242ac120003 cuz i have bad english i cant understand and i cant find solution in youtube

[safe stream]

i have the same error

[pseudo ravine]

Are any of you the owner of the server?

[olive topaz]

oh i uh so that why

my bad

[pseudo ravine]

If you're just a regular user in the server, then there's nothing you can do about it unfortunately

[olive topaz]

yeah i relise it when u said "are any of you the owner of the server"

[jade topaz]

guys does aanyone know what is this ticket system?

[pseudo ravine]

How does this relate to Ticket Tool exactly?

[jade topaz]

cuz this is a ticket?

[pseudo ravine]

Not all tickets are made from Ticket Tool

[jade topaz]

by the way

can ticket tool be like this?

[pseudo ravine]

Yes, read the embeds below

[humble sequoia]

<:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706> Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on

First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

• Panel doesn't send? Make sure you have a valid emoji selected
• Option doesn't show up? Check if two options have the same panel in the DropDown Editor

$dropdown

Pop-up Forms

A Discord Form lets the user answer individual questions in a pop-up Form, which then displays the answers in the ticket message. This can save time if you already know what you want to ask the user.

Setup Forms

Forms can be enabled under Panel Settings > Form Options > Edit Forms Options. In the new pop-up window, you can now enable and edit your own Form.

Form Options

You can add up to 5 questions in the Discord form. This is a Discord limitation. Each question can have a placeholder in the input field, a minimum and maximum input, multi-line, and also the option to have the answer required.

Options

Question Title ➞ Your Question goes here
Question Placeholder ➞ The placeholder text in the input field
Required ➞ If enabled, the user has to answer this question, to submit the form
Multi-Line Input ➞Allows the user to input multiple lines
Minimum and Maximum Input ➞ Set a minimum and maximum input value for the user

Displaying the Answer

To display the answers from the user, you need to enable Auto display form results on the ticket message as an additional embed

If you don't want a second embed, go into your Panel Configs > Ticket Options > Edit Ticket Message. You use the variable {create.form.x} and replace x with the number of your question. For example, the response to Question 5 can be displayed with {create.form.5}.

[jade topaz]

thank u very much

[pseudo ravine]

You're welcome, glad I could help!

[jade topaz]

btw is this paid or free?

[pseudo ravine]

Both are free

[jade topaz]

oh nice ty

man that bot was greedy as hell

lol

bro i got kicked when i invited the bot 💀

[pseudo ravine]

This is not something we can help with unfortunately

[jade topaz]

no i mean

the bot kicked me

[pseudo ravine]

Ticket Tool does not have the capability to kick members

[jade topaz]

can i not give him adminstrator? or this will break him

[pseudo ravine]

We only recommend giving Ticket Tool the permissions it needs, which does not always require Administrator

[shy sparrow]

hey is there any way to copy over ticket settings to a different server? thanks

[restive condor]

Hey there! Yes, see below

[humble sequoia]

Config Backup & Restore (Server Owner Only)

The Backup and Restore feature allows you to transfer your panels, tags, and all settings to a new server, even if the server the settings were created has been deleted! You will want to copy the whole key.

First, go to your server's Dashboard ➞ then Server Configs ➞ under Config Backup & Restore (Server Owner Only) click on Old version can be found here and generate a new backup key by pressing the green button. Now, a key should be generated in the box above. You may need to refresh the page to see this.
Once you have your backup key, navigate to the same page on the new server. Copy the key on the Restore from backup key field.
Now you can choose what you want to copy. Finally, press the green Restore Configs button.

IMPORTANT NOTE

- We suggest you keep this backup key somewhere safe, in case your server is deleted so you are able to recover your panel's settings.
- This feature is only usable by the server's owner

$backup

[shy sparrow]

thanks 🙏

[restive condor]

Hey @kindred prawn - To make a suggestion see below

[humble sequoia]

Suggestions for Ticket Tool

To make a suggestion use the s!suggest suggestion command in #🤖│bot-spam. Note that you'll suggestion will be first reviewed by our Support Team before it's posted into #💡│suggestions, channel in which you'll be able to vote for other suggestions!

Thank you

Thank you for purchasing Ticket Tool Premium @kindred prawn. You have now been given the <@&535595160189403136> role!

Found 15 servers in total and 1 with premium and permission

[restive condor]

There's your premium role

You can also use #1019685143046279208 for suggestions

[sturdy crystal]

help me, I invite the bot to the channel where I stand in the biggest role, but the server manager channel does not show what to do?

[humble sequoia]

Don't see your server in the dashboard?

Try using the Sync Servers button on your top center of the Dashboard page
You will possibly need to relog. Look below to see the steps on how to relog.

If this doesn't work

You should relog from the dashboard, you can do this by clicking here to log out immediately, and then log back in

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using the </permissionlevel:1029797400174399542> command on your Discord Server

If the bot's response is:

- @User is permission level: 0 (User)

You don't have any of the 3 levels required to access the server's dashboard

[heavy crag]

Hello.

My free trial of premium ran out so could my "premium subscriber" role be removed? It's not fair to have the role if I am no longer subscribed :)

[restive condor]

Hello, of course. Removed

[heavy crag]

Thank you!

[iron night]

Gave +1 Rep to @restive condor (current: #21 - 231)

[jade topaz]

I changed the content of my ticket's embed, but the embed hasn't updated in the server.

How do I force the embed in the server to update?

[jade topaz]

Figured it out. You hit the "Update" button at the top of the page, then paste the message URL

[keen spruce]

Hi guys i have a question, Is it possible to add Role buttons in the Message ticket channel that the Mods would react to it ?

[pseudo ravine]

Hey there. Unfortunately you cannot add custom buttons

[viral wasp]

.

[keen spruce]

thank you

[iron night]

Gave +1 Rep to @pseudo ravine (current: #13 - 335)

[pseudo ravine]

You're welcome, glad I could help!

[jade topaz]

Is there some sort of API we can use to integrate ticket tool with our own bot?

[lunar solar]

You can take advantage of our webhook option

[jade topaz]

Does this work with premium?

How does it work exactly?

[humble sequoia]

User's issue has been solved in another channel.

[heavy crag]

Try asking your question here first, but there is #🎫│make-a-ticket if needed

[lunar solar]

Sorry I had to take a work call

Yes premium only

You’ll need to #🎫│make-a-ticket for us to enable it for your server

[orchid ferry]

Where is this button? I cant find it

I found it, but now it just says

[frigid island]

hi need to help

i am editing embed but bot don't edit on Discord

@idle flint sorry to ping

[heavy crag]

Which setting are you editing in the first screenshot? As for the 'panel', you need to edit the 'panel message' option.

[frigid island]

Im setting embed's description

[heavy crag]

Open a ticket and screenshot the output, then send it here. Will confirm which one you are editing.

[frigid island]

Oh mb ure right.

K ty, im editing the correct thing now

thanks @heavy crag

[iron night]

Gave +1 Rep to @heavy crag (current: #182 - 2)

[heavy crag]

No worries! Hope it's sorted

[orchid ferry]

Im trying the same thing but its not updating

[heavy crag]

How exactly is it not updating?

[orchid ferry]

I tried to change the panel message

that saves, but then I try to 'Update', paste the channel, and then it gives the error above

[heavy crag]

Are you trying to update a pre-existing message?

Regardless, I would suggest to logout, clear the cache of your browser and then relogin. If that doesn't work, let me know

You could also try sending the panel to the channel again, @orchid ferry

[orchid ferry]

I think so yeah

In the web interface it shows as updated

That works fine

[heavy crag]

Okay, try sending the updated panel to a channel and see if that works :)