#🆘│community-support

1 messages · Page 86 of 1

iron cypress
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Ah so it IS the "open ticket" button with the roles

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Or create even... I was wondering if it was that!

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Thankyou!

upper flower
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Of course, anytime!

silver olive
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I don't have the option to upgrade to premium in my discord server

shut bolt
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And you can only upgrade if there's not an active subscription already

silver olive
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Ah aight I'll wait til I'm at my pc

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Thank you

jade topaz
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hi, i don't know to put that everyone role can reacts to the ticket bot, i look fix it but i cannot find nothing. the channel is public and when a "no roles account" reacts it, it put this . Ty

image.png
limber portal
# jade topaz hi, i don't know to put that everyone role can reacts to the ticket bot, i look ...

__ «You don't have permissions to use this»__

Are your members seeing this message when they try to create a ticket?

You may have accidentally denied them permission to use the Create Ticket button.

Look in the following places in your server's dashboard:

👉 Server Configs -> Blacklist Roles
Any roles there will be unable to interact with the bot in any way, including creating tickets.

👉 Panel Configs -> Buttons -> Create Ticket -> Support team only
If this is enabled onswitch, only your staff will be able to use the button.

👉 Panel Configs -> Buttons -> Create Ticket -> Disabled Roles
Any roles there will be unable to use the button.

jade topaz
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was second

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really thanks brother

limber portal
snow sky
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Hi there! what variable do i type for the footer or image url to work for a gif?

fiery brook
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ۭۧŰȘۧۏ Ű§Ù„Ù…ŰłŰ§ŰčŰŻŰ© Ű¶Ű±ÙˆŰ±ÙŠ

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Je besoin d'aide s'il vous plaĂźt

humble sequoiaBOT
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L'équipe du support Français

Cher client,
Si vous avez besoin d'aide, ouvriez un ticket pour le support Français s'il vous plaßt.
Allez au #đŸŽ«â”‚make-a-ticket et tapez sur le bouton contenant l'emoji đŸ‡«đŸ‡·

limber portal
snow sky
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Every time I do, it doesnt pop up and I had to make my own gif but I downloaded it as a file but i was unable to get the url because it only provided the website url not my project url @limber portal

limber portal
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Please don’t ping staff, it’s against the rules.

Can you maybe screenshot your issue? I’m not 100% understanding

snow sky
snow sky
limber portal
snow sky
limber portal
snow sky
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Oh okay thanks I will try to see if it will work

snow sky
limber portal
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If you are on pc you have to right click

snow sky
snow sky
snow sky
iron nightBOT
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Gave +1 Rep to @limber portal (current: #16 - 289)

limber portal
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No worries

fiery brook
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Hi

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Bro please help me

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@limber portal

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Ok sorry

humble sequoiaBOT
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Hello, we would love to help you, but if you don't tell us what you need help with we can't help you :(

fiery brook
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How do I close the ticket or change its name using a probot, please?

snow sky
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How can I automatically delete created ticket message when message closes?

fiery brook
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How do I close the ticket or change its name using a probot, please?

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Help me dan

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Please

snow sky
restive condor
# fiery brook

Hey there! Please refrain from pinging staff as it's against the server rules.

For that to work, you will need to add Probot's ID to your Dashboard > Server Configs > Bot tab

restive condor
snow sky
fiery brook
restive condor
snow sky
iron nightBOT
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Gave +1 Rep to @restive condor (current: #26 - 163)

restive condor
fiery brook
iron nightBOT
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Gave +1 Rep to @restive condor (current: #26 - 164)

restive condor
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No problem

keen owl
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its saying select at a server hown do i do that

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how

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its saying select a server how do i do that

jade topaz
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Bonjour . J'ai 6 catégorie dans mon discord et je voudrais mettre un ticket dédier a chaque catégorie . Est ce que c'est possible de le faire ? Merci

quasi mantle
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hello, I'm trying to add a discord role to the ticket tool as someone that can provide support and i am getting an error when i try the /add it says the bot did not respond

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The application did not respond

pseudo ravine
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Hey there. Most likely Ticket Tool is missing either the View Channel or Send Messages permission

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Or perhaps both

quasi mantle
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for the command channel?

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im trying to figure out how to add a role to all tickets as a support person, however when i type /add and select role then pick the role it says channel is not a ticket

pseudo ravine
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So you’re trying to add a Support Team role?

quasi mantle
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yes

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when a new ticket is opened it is currently viewable/actionable by like 3 discord roles. I need to add 2 more

humble sequoiaBOT
quasi mantle
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but don't want to do it individually on each ticket

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how do i get to my dashboard?

humble sequoiaBOT
quasi mantle
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nevermind

graceful wave
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So, I have been trying to create a ticket for something, but it doesn't work whenever I go to create one. It leaves this message and I am not sure if it is on my side, or the server owner's. I have asked other people in the server if it works for them and they all said yes.

image.png
buoyant patrol
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i need help to configure the normal ticketsystem in my server

zealous valley
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For some reason claiming isn't working. The claim button doesn't show up, and when I do "$claim" the bot just says "this command isnt enabled", so I'm pretty confused

image.png
zealous valley
buoyant patrol
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anyone here that want me to help to mske the ticktsystem with me

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in my server together

humble sequoiaBOT
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Claiming Options

Claiming allows you to change the ticket name, category and permissions. To use it you have to enable it first on your Dashboard > Panel Configs > Claiming

Note: This is a premium feature
idle flint
humble sequoiaBOT
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Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

Create a Panel

To create a panel we are going to need to head over to the Panel Configs Tab on the Dashboard.

Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and you are ready to get started with configuring your panel.
An example of a creating a panel is shown below.

Send the Panel to a Channel

Once the panel has been created, use the blue Send button and select the channel you want the panel to be sent to.

The Panel wasn't send

Use the </debug:ID> command to diagnose possible permission issues with the bot.

idle flint
buoyant patrol
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i know that but i dont understand that really

idle flint
buoyant patrol
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Iam the admin

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??

idle flint
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What part of the setup are you struggling with ?

zealous valley
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one more thing, is there a way to make a custom command to make the ticket private from other people?

buoyant patrol
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can anyone join my server termporary for help ??

idle flint
idle flint
static geyser
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is there any way to make it so that the ticket creator cannot talk in the ticket until it is claimed?

zealous valley
iron nightBOT
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Gave +1 Rep to @idle flint (current: #23 - 193)

buoyant patrol
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i need a discrebtion how can i do that the ticket is coming to the right person

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or channel

idle flint
buoyant patrol
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just the fullish filled ticket

idle flint
static geyser
static geyser
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how can i make the bot DM a member when they've opened a ticket?

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nvm

static geyser
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is there any way to make this not appear after clicking the button?

image.png
humble sequoiaBOT
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How can I edit/disable the ephemeral message?

These pop-ups can only be seen by the user who triggered a certain action, like creating a ticket. They cannot be edited or disabled, as they are a discord requirement that is set by the developer of any bot. The ephemeral messages can be removed by pressing the little blue Dismiss message text, or by restarting your discord client.

idle flint
frosty crystal
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Welcome

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Is there a way to add a button to receive the ticket?

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@idle flint

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Is there a way to add a button to receive the ticket?

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Can you reply?

ionic path
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@frosty crystal Please don't ping staff or repeat your question, someone will soon assist you

frosty crystal
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Do you know the way?

ionic path
frosty crystal
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You know how to add a ticket receipt button?

jade topaz
ionic path
frosty crystal
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OK

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When someone opens a ticket, I add a button to receive the ticket from management

ionic path
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You mean the claiming option, in order for your staff to assist the ticket member?

ionic path
frosty crystal
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Yes

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Why can't I open an Arabic ticket?

restive condor
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$articket

humble sequoiaBOT
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ÙŰ±ÙŠÙ‚ Ű§Ù„ŰŻŰčم Ű§Ù„ÙÙ†ÙŠ Ű§Ù„ŰčŰ±ŰšÙŠ

ŰčÙ…ÙŠÙ„Ù†Ű§ Ű§Ù„ŰčŰČيŰČ Ű§Ù† كنŰȘ ŰȘۭۚ۫ Űčن Ù…ŰłŰ§ŰčŰŻŰ© ÙŠŰ±ŰŹÙ‰ فŰȘŰ­ ŰȘكŰȘ ۟ۧ۔ ŰšÙŰ±ÙŠÙ‚ Ű§Ù„ŰŻŰčم Ű§Ù„ÙÙ†ÙŠ Ű§Ù„ŰčŰ±ŰšÙŠ
Ű§Ű°Ù‡Űš Ű§Ù„Ù‰#đŸŽ«â”‚make-a-ticket
Ű«Ù… قم ŰšÙ„Ű¶ŰșŰ· Űčلى Ű§Ù„Ű§ÙŠÙ…ÙˆŰŹÙŠ Ű§Ù„Ű§ŰȘي (🇯🇮)

restive condor
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Let me know if you can't and I'll create it for you

frosty crystal
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How do I add a button Claim

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Hello, how do I create a button Claim?

restive condor
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Hey there! Once you're done customising your panel, use the SEND button to send the panel to your desired panel

restive condor
iron nightBOT
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Gave +1 Rep to @restive condor (current: #26 - 165)

restive condor
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Or would you prefer a dropdown

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It was a question 😄
If you tell me which you prefer I can provide the right information

frosty crystal
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Can you make a video on how to add a button Claim?

humble sequoiaBOT
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━━ jahk0's inquiry has been moved to a ticket ━━

frosty crystal
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Please can you post a video on how to add a button Claim

humble sequoiaBOT
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Claiming Options

Claiming allows you to change the ticket name, category and permissions. To use it you have to enable it first on your Dashboard > Panel Configs > Claiming

Note: This is a premium feature
slender minnow
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@frosty crystal this

frank minnow
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hi guys, exist any method to change my mail of my discord account if I have my mail banned? discord requires me to join to my banned mail, can I do any other thing?

humble sequoiaBOT
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⚠ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

limber portal
frank minnow
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oh ok sorry xD

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ty

frosty crystal
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Hello, how do I make a button Claim

limber portal
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Hey, you have already been answered above

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Hey, you already have a ticket open

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Asking in multiple places will not get you more assistance

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You’ve closed your ticket, if you need further help you can ask here or make another one

jade topaz
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@wide gale I'd recommend taking some time away from your computer to calm down. Sacrifice tried to help you to the best of his abilities; becoming hostile will change nothing.

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Please look at the resources you were provided.

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Then I recommend you wait until you are back at your PC so you can manage it more easy

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Even if you are frustrated, letting it out on those who are trying to help you will achieve nothing

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Yes, then please do so.

restive condor
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@wide gale Go ahead and make a ticket again

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So we can help you

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Without you having to read

jade topaz
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Are you German?

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Do you speak better German or English?

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Right... then I suggest you make another ticket and let Dan help you out

humble sequoiaBOT
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━━ User's inquiry has been moved to a ticket ━━

vivid shell
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HELP me

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The game does not update

humble sequoiaBOT
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⚠ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

limber portal
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@vivid shell ^^

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Please don’t use this channel if you don’t need help or already have a ticket

vivid shell
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NĂŁo sei usar esse Discord

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Desculpa aĂ­

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Onde encontro ajuda ?

restive condor
limber portal
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As I said before, you already have a ticket. Please remain there.

vivid shell
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OlĂĄ Dan

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Vc fala portuguĂȘs?

limber portal
restive condor
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@vivid shell Voce estĂĄ no servidor errado.

placid bloom
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can ticket tool do auto pin message?

slender minnow
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Ticket message is the first message with the close button sent in ticket.

covert pivot
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Guy‘s how can I write an suggestion in the suggestion channel ?

restive condor
covert pivot
iron nightBOT
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Gave +1 Rep to @restive condor (current: #26 - 166)

limber crest
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how to end a ticket when ur banned from a server

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i want to get the things back the ticket owner said to me

limber portal
limber crest
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im banned from the server

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so no way to get it back IG

jade topaz
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Hi does anyone have any information about when the developers are planning to add support rating? And is there a place where we can see planned things being carried out and estimated time to finish or planned date to do? Thanks for your reply 🙏

humble sequoiaBOT
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About ETA

We don't provide any kind of ETA for the release of updates to the bot due to the changing nature of the development process. Thanks for being patient and choosing Ticket Tool!

restive condor
jade topaz
iron nightBOT
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Gave +1 Rep to @restive condor (current: #26 - 167)

wild zealot
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the request pvp isn't in the drop down

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why

restive condor
wild zealot
restive condor
wild zealot
restive condor
wild zealot
restive condor
wild zealot
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instead of creating a whole new panel?

restive condor
wild zealot
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i see alot of peoples tickets got more than 3 drops downs

restive condor
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I understand, but a dropdown is just a combination of panels

restive condor
wild zealot
restive condor
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Otherwise it defeats the purpose

wild zealot
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oh

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ill try

wild zealot
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like questions

restive condor
wild zealot
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+rep @restive condor

iron nightBOT
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Gave +1 Rep to @restive condor (current: #26 - 168)

winged patio
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How to make it so that there is 1 interaction

cb1bb46254e5cbf9.PNG
limber portal
winged patio
#

yes

limber portal
# winged patio yes

Head to dashboard > panel configs > panel > remove the attached panel > resend your panel

winged patio
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+rep @limber portal

iron nightBOT
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Gave +1 Rep to @limber portal (current: #16 - 294)

limber portal
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Hey there, please add the 2 permissions marked with an x in your debug screenshot to ticket tool

jade topaz
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I don't know what permissions you're asking for, I've already looked and marked several but none of them are available, could you help me find them?

limber portal
jade topaz
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But where do I activate these two options?

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on discord itself or on the ticket tool website?

limber portal
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In ticket tools permission in discord

serene badge
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help me pls

jade topaz
iron nightBOT
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Gave +1 Rep to @limber portal (current: #16 - 295)

serene badge
#

help me pls

humble sequoiaBOT
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Hello, we would love to help you, but if you don't tell us what you need help with we can't help you :(

serene badge
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when i do /setup its say that command did not arrive

hoary ravine
limber portal
serene badge
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ok

limber portal
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Can you run /debug please

serene badge
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ok

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i cant it says Ticket bot did not answer

limber portal
serene badge
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thx

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Thanks @limber portal

iron nightBOT
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Gave +1 Rep to @limber portal (current: #16 - 296)

serene badge
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@limber portal

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hallo

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hallo

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can i get help

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ehhh

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hallo

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hallo

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hallo

limber portal
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Please don’t spam

serene badge
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ok but can i get help

limber portal
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You will need to ask your question before you can get help

serene badge
#

ehh i crated an panel but it will not come up

limber portal
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You need to send the panel with the send button at the top of the panel configs section of the dashboard.

serene badge
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thanks @limber portal

iron nightBOT
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Gave +1 Rep to @limber portal (current: #16 - 297)

ripe knoll
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@fallow ingot

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How do I add the premium bot?

ionic path
humble sequoiaBOT
#
Inviting and Enabling Premium Bot

The first thing you will need to do is invite the premium bot, an invite can be found here

Once the bot is in your server we will head to the dashboard and manage your server. When you are managing your server, you want to head into "Server Configs" then click the drop down menu under "Select the bot you would like to use on this server" then click "Ticket Tool#6207" and then save.

clever summit
#

how do i make categorys like this

Screenshot_2024-02-03_131040.png
humble sequoiaBOT
#
<:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706> Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on AddItemButton1AddItemButton2

First you select a panel. That's the panel this option will open a ticket for. BotOffline DONT select the same panel twice. Each option should have a different Panel BotOffline

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠
  • Panel doesn't send? Make sure you have a valid emoji selected
  • Option doesn't show up? Check if two options have the same panel in the DropDown Editor
$dropdown
fallow ingot
clever summit
#

Thank you

fallow ingot
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No worries, happy to help

jade topaz
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How do I manage it so I don't have this limit? I joined another discord to test opening a ticket but I couldn't close it, then it appears that I have one open

IMG_20240203_151309.png
fallow ingot
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It’s under Open tickets each user

jade topaz
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I will look for this option

rose depot
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hello can i make a ticket to get support?

limber portal
vocal salmon
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Can someone help me

fallow ingot
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Sure - what do you need help with? smil

charred bronze
#

Hello all. What permission allows someone to delete a ticket? Is it anyone with a "support team role"

limber portal
charred bronze
#

which can be used at any point

limber portal
charred bronze
limber portal
charred bronze
limber portal
charred bronze
iron nightBOT
#

Gave +1 Rep to @limber portal (current: #15 - 299)

charred bronze
#

😁

limber portal
charred bronze
limber portal
charred bronze
limber portal
charred bronze
iron nightBOT
#

Gave +1 Rep to @limber portal (current: #15 - 300)

quartz mortar
#

How do i change this

limber portal
jade topaz
#

how do i add multiple options

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like so the user chooses what the topic of their ticket will be

limber portal
jade topaz
#

yes, but in a drop down, and not just buttons

humble sequoiaBOT
#
<:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706> Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on AddItemButton1AddItemButton2

First you select a panel. That's the panel this option will open a ticket for. BotOffline DONT select the same panel twice. Each option should have a different Panel BotOffline

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠
  • Panel doesn't send? Make sure you have a valid emoji selected
  • Option doesn't show up? Check if two options have the same panel in the DropDown Editor
$dropdown
limber portal
jade topaz
#

do i need to pay?

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it it premium?

charred bronze
#

I have disabled a role from being able to delete tickets. Someone who I want to have permission to delete tickets has that role and one above it. Is there any way around this without giving administrator?

limber portal
jade topaz
#

perfect

zealous root
#

Is there a way to have slow mode enabled by default on new tickets?

steel basalt
zealous root
steel basalt
#

Not sure if it has the option to do something like that, as I am more qualified in @pseudo glen support.

zealous root
steel basalt
#

Mk. Do you want me to create a ticket and explain for you?

zealous root
humble sequoiaBOT
#

━━ GG's inquiry has been moved to a ticket ━━

charred bronze
#

oops, sorry

charred bronze
gilded verge
# charred bronze ✋

if I understand correctly... to Allowed Roles add the roles that should have the permission to delete tickets and then to Disabled Roles add everyone

charred bronze
jade topaz
#

hi

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how can u change that everyone role only can write in her channel, everyone role ppl writes see and close the another ppl ticket and idk to change, thanks

jade topaz
charred bronze
restive condor
#

Todos los miembros de tu servidor pueden ver los tickets?

jade topaz
# charred bronze correct

So sadly it won’t be possible, you set a role on the dashboard therefore TicketTool will work off that role
 the only workaround would be admin as that would override all permissions

charred bronze
jade topaz
#

Couldn’t you set up a separate role?

charred bronze
jade topaz
#

Just to get it correct..

So there’s a role you set on the dashboard to disable creating tickets and you gave that role to one of your staff/members.

But you want that specific staff/member to open tickets?

Is that correct?

charred bronze
jade topaz
#

Yeah my theory wouldn’t work, the only way would be if the person didn’t have that specific role or had something like admin to bypass it, sorry 😱

restive condor
#

Hey @charred bronze

It is my understanding that you'd like for your ''support'' people to not be able to delete tickets but for the senior ones to be able to?

charred bronze
restive condor
# charred bronze exactly

If you go to your Dashboard > Panel Configs > General

Select your regular support role as an additional role and your senior role as a support role

#

It should work smoothly with the default setup for additional roles but let me know if you encounter any issues

charred bronze
#

would this account for the !delete command and button?

restive condor
compact compass
#

guys can anyone help me why i cant add discord bot id

image.png
#

when i click save its says again save, cant save iut

humble sequoiaBOT
#

User's issue has been solved in another channel.

zinc igloo
#

Ű§Ù„ŰłÙ„Ű§Ù… Űčليكم

charred bronze
steel basalt
charred bronze
vale gust
#

Is anyone else having this issue? Is it ticket tool or discord?

IMG_1327.png IMG_1328.png
pseudo ravine
#

Hey there. Make sure they have the Read Message History permission

vale gust
#

It’s me on both. The blank one is mobile and the one with an embed is on pc.

pseudo ravine
#

Same account?

vale gust
#

Yes

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I also have admin perms

pseudo ravine
#

Try refreshing your mobile app

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If that doesn't work, then it's most likely something with discord

vale gust
#

I have many times. It’s also not just me that doesn’t see it on mobile. I was just double checking cause the owner of the server thinks I can physically fix it. He doesn’t know how to discord lol.

pseudo ravine
#

Well, unfortunately there's nothing we can do about it

steel basalt
#

Allow the ones you want, disable the ones you don’t

charred bronze
steel basalt
woeful viper
#

I need help with a lot of things, if anyone can help me with the following:

-How to make a interaction button that makes a channel when clicked
-How to set up a verification button so when its clicked people can see all the other channels
-How to give roles

static geyser
#

is there a way to make tickets automatically close after a certain amount of time of inactivity?

static geyser
woeful viper
#

huh

echo yacht
humble sequoiaBOT
#
Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

Create a Panel

To create a panel we are going to need to head over to the Panel Configs Tab on the Dashboard.

Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and you are ready to get started with configuring your panel.
An example of a creating a panel is shown below.

Send the Panel to a Channel

Once the panel has been created, use the blue Send button and select the channel you want the panel to be sent to.

The Panel wasn't send

Use the </debug:ID> command to diagnose possible permission issues with the bot.

woeful viper
#

uhh

static geyser
jade topaz
#

I want the ticket channel name to be “user-modmail”. What would I make the name be? “{@user}-modmail”

past sedge
#

Hello, can you help me set up your bot? How can I make voice channels appear when I open a ticket?

static geyser
stark runeBOT
#
1. Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

2. Create a Panel

To create a panel we are going to need to head over to the panel configs on the dashboard.
Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and your ready to get started with configuring your panel.
An example of a creating a panel is shown below.

3. Send the Panel to a Channel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard.
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq.
An example of a sending a panel is shown below.

Having a Problem Sending the Panel?
Do $debug in a channel with Ticket Tool and make sure it has all the necessary Discord permissions.

limber portal
grizzled musk
#

could not connect to ther server

limber portal
grizzled musk
#

hi Which part should I go to?

limber portal
wild zealot
#

how can i blacklist someone from creating tickets?

limber portal
plush prawn
#

What do this button?

image.png
low island
#

How to make the bot tag support?

humble sequoiaBOT
#
How to automatically ping my support team on a ticket?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to ping your support on
4. Open the Ticket options menu
5. Click on Edit Ticket Message
6. In the Message Content use one of the role mention syntax (**{@Role Name}** / **{Role ID}**)
7. Save changes

Note: For this to work properly, Ticket Tool requires the Mention Everyone permission. Or the role must have the Allow anyone to @mention this role setting enabled onswitch

limber portal
limber portal
plush prawn
humble sequoiaBOT
#
Claiming Options

Claiming allows you to change the ticket name, category and permissions. To use it you have to enable it first on your Dashboard > Panel Configs > Claiming

Note: This is a premium feature
limber portal
jade topaz
#

todos los tickets

#

quiero que solo vean su ticket y que solo puedan cerrar su ticket

restive condor
# jade topaz si

Ves a tu panel de control > PANEL CONFIGS > Permissions > Everyole Role Permissions - Edit Opened > Y selecciona deny_red para VIEW CHANNELS

kindred light
#

does the free version support more than one button or is it required to pay/subscribe for more options

steel basalt
humble sequoiaBOT
#
Multipanels

For more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Panel -> Attached Panels

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

steel basalt
#

This is entirely free for you to utilize. :)

kindred light
iron nightBOT
#

Gave +1 Rep to @steel basalt (current: #43 - 44)

steel basalt
vast jay
#

Hello, how can i remove my server to from ticket tool? i went to manage servers but i just cant figure it out

steel basalt
#

You may have to press the Sync Servers button so that Ticket Tool can refresh the list of servers you have access to.

image.png
vast jay
steel basalt
#

The button is located on the Manage Servers tab.

vast jay
fallow ingot
#

Removing ticket tool from the server you’re deleting would remove it from the dashboard. Or when the server is deleted the data will also be deleted.

cloud scaffold
#

can i get help here please?

#

@atomic solstice

#

ok

atomic solstice
# cloud scaffold can i get help here please?

if you want help, I'd recommend asking what you need question with first. It's not like anyone can help you if you just say Can I get help.

In this channel just simply ask the question and anyone from the community will try to help when they can or if they can. If you want an answer straight from the support team then I recommend opening a ticket from #đŸŽ«â”‚make-a-ticket

vast jay
iron nightBOT
#

Gave +1 Rep to @fallow ingot (current: #8 - 391)

snow quartz
#

I need support, I am enabling /add to my server and it wont let everyone add it to ticket

restive condor
#

Your members can't use the /add command in tickets?

snow quartz
#

no, I can but other people cant

#

I want everyone to be able to

restive condor
# snow quartz yes

Dashboard > Command Configs > ADD command > Add the @everyone role as an allowed role

snow quartz
#

still dosent work

restive condor
snow quartz
#

no it just dosent show up

restive condor
snow quartz
#

where do I enable that?

restive condor
snow quartz
#

where is permissions?

restive condor
snow quartz
#

then what

restive condor
#

Ticket Owner permissions - edit opened

snow quartz
restive condor
snow quartz
restive condor
snow quartz
#

then

#

ok it works

restive condor
#

Glad to hear PabloTiphat

snow quartz
#

but now my admins cannot do it

restive condor
snow quartz
#

where

restive condor
# snow quartz where

Server Settings > Roles > Find your admin role > Permissions > Switch_enabled Use Application Commands

snow quartz
#

ty

#

thanks @restive condor

iron nightBOT
#

Gave +1 Rep to @restive condor (current: #26 - 169)

restive condor
#

No problem

snow quartz
#

how do I make it so only I can close the ticket

restive condor
#

Please note people with admin perms will bypass this

rigid carbon
#

someone teach me how to change the message "You dont have permissions to use this"

fallow ingot
#

Are you the an administrator or the server owner?

rigid carbon
#

yes

fallow ingot
#

Check you haven’t accidentally added a black listed role

humble sequoiaBOT
#
Blacklist Roles

Any role you assign as a blacklisted role won't be able to use commands or reactions.

Selecting a blacklisted role

Go to your Dashboard ➞ Server Configs. There you will find the option to select blacklisted roles.
Note: Don't forget to save.

rigid carbon
#

i already checked!
i wanna know if the message is for someone whose role does not allow ticket creation

fallow ingot
#

Is it happening for everyone or just people with a specific role?

rigid carbon
#

its happening for just people with a specific role

fallow ingot
#

Scroll down and check there are no disabled roles

rigid carbon
#

sorry sir, i wanna know how to change this message

image.png
#

Is it impossible?

limber portal
# rigid carbon sorry sir, i wanna know how to change this message

«You don't have permissions to use this»
Are your members seeing this message when they try to create a ticket?

You may have accidentally denied them permission to use the Create Ticket button.

Look in the following places in your server's dashboard:

👉 Server Configs -> Blacklist Roles
Any roles there will be unable to interact with the bot in any way, including creating tickets.

👉 Panel Configs -> Buttons -> Create Ticket -> Support team only
If this is enabled onswitch, only your staff will be able to use the button.

👉 Panel Configs -> Buttons -> Create Ticket -> Disabled Roles
Any roles there will be unable to use the button.

#

You can’t individually customise the text for now.

rigid carbon
#

nah im just watching from my sub acc
so it shows me You don't have permissions to use this

limber portal
rigid carbon
#

ok thank you!

#

i expect sir😭 đŸ„ș fromđŸ‡ŻđŸ‡” 😭 😭

limber portal
rigid carbon
#

yes!

limber portal
#

Amazing, glad I could help

rigid carbon
#

Thank you for your help, I will continue to use itđŸ«¶đŸ»

valid elbow
#

Hello, I wanted to know where in the ticket configuration I can change so that this does not appear:

Captura_de_pantalla_2024-02-04_155636.png
#

It bothered me that it appears in the message to create a ticket, honestly

limber portal
#

Where is that appearing?

valid elbow
#

How do I change it so it doesn't say panel 1 and says something I want?

limber portal
valid elbow
iron nightBOT
#

Gave +1 Rep to @limber portal (current: #15 - 301)

valid elbow
humble sequoiaBOT
#
Don't see your server in the dashboard?

Try using the Sync Servers button on your top center of the Dashboard page
You will possibly need to relog. Look below to see the steps on how to relog.

If this doesn't work

You should relog from the dashboard, you can do this by clicking here to log out immediately, and then log back in

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using the </permissionlevel:1029797400174399542> command on your Discord Server

If the bot's response is:

- @User is permission level: 0 (User)

You don't have any of the 3 levels required to access the server's dashboard

limber portal
autumn glacier
#

how make a ticket button?

humble sequoiaBOT
#
Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

Create a Panel

To create a panel we are going to need to head over to the Panel Configs Tab on the Dashboard.

Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and you are ready to get started with configuring your panel.
An example of a creating a panel is shown below.

Send the Panel to a Channel

Once the panel has been created, use the blue Send button and select the channel you want the panel to be sent to.

The Panel wasn't send

Use the </debug:ID> command to diagnose possible permission issues with the bot.

restive condor
valid elbow
limber portal
valid elbow
limber portal
#

Did you try pressing the sync button?

valid elbow
limber portal
#

Are you logged into the correct account?

valid elbow
valid elbow
iron nightBOT
#

Gave +1 Rep to @limber portal (current: #15 - 302)

limber portal
valid elbow
#

Can't change the panel name? It doesn't allow it, it only lets me change the message

#

If it can't be done, I make another ticket and delete the current one, no problem.

steel basalt
valid elbow
iron nightBOT
#

Gave +1 Rep to @steel basalt (current: #42 - 47)

steel basalt
valid elbow
steel basalt
#

no worries.

swift iron
#

How do I see how many people I added to a group

#

Plis

restive condor
swift iron
#

I'm sorry for the inconvenience, leave it alone

austere thorn
#

Keep getting application did not respond to any commands i put in

limber portal
austere thorn
#

No same thing happens with that to mate

steel basalt
#

Be sure the permissions are set up properly for Ticket Tool so it is able to read channels and send messages.

austere thorn
#

Awh ok had it in a private channel i thought permissions were granted, just teying to add admins to ticket so they can read, now it comes up as channel not a ticket

steel basalt
#

So you solved your issue?

austere thorn
#

Yeah just fixed it then, thanks heaps appreciate it

steel basalt
#

No worries. PabloTiphat

teal pier
#

i got a discord server but trying to make a ticket section and having problems

restive condor
granite scarab
#

Hi, I want to know if it's possible to make a custom command on the bot so that the only messages that can be seen in a ticket from admin/support staff to the one who submitted a ticket is after a /reply type command.

jade topaz
granite scarab
#

Ah thank you

#

thanks @jade topaz

iron nightBOT
#

Gave +1 Rep to @astral yarrow (current: #83 - 10)

valid elbow
#

Question, when someone creates a ticket, is there no way to make the tickets appear with the name of the user who created it?, instead of the number

robust marten
#

Can anyone help me with something on the ticket?

humble sequoiaBOT
#

Hello, we would love to help you, but if you don't tell us what you need help with we can't help you :(

pseudo ravine
humble sequoiaBOT
#
Ticket names

The ticket name is the default channel name of all tickets. To edit it, go to your Dashboard > Panel Configs > Ticket. There you can edit the channel name of opened and closed tickets. You can also use variables in there.

Note: This is a premium feature
valid elbow
iron nightBOT
#

Gave +1 Rep to @pseudo ravine (current: #13 - 326)

humble sequoiaBOT
#
Claiming Options

Claiming allows you to change the ticket name, category and permissions. To use it you have to enable it first on your Dashboard > Panel Configs > Claiming

Note: This is a premium feature
scarlet prawn
#

When someone opens a ticket it says interaction failed and I don't know how to fix that.

steel basalt
#

It may be a permission error.

scarlet prawn
#

Which permissions

steel basalt
#

One second.

steel basalt
scarlet prawn
#

Mkay now what

steel basalt
#

On my end, the bot appears to have all permissions. Is the bot responding to commands?

steel basalt
#

If so, I'm happy to escalate this support interaction to a ticket and provide you with further support there.

scarlet prawn
#

Sure.

steel basalt
#

Okie dokie.

humble sequoiaBOT
#

━━ User's inquiry has been moved to a ticket ━━

jade topaz
#

Is there any support that speaks Portuguese?

steel basalt
jade topaz
#

yes

steel basalt
jade topaz
#

Do I select Billing?

steel basalt
jade topaz
#

ok

scarlet prawn
#

Why won't it ping the role I have added in a ticket. đŸ‘ș

low stratus
#

How to invite other person in ticket and make them can send message too?

pseudo ravine
#

Pinging members won’t help, please stop

humble sequoiaBOT
#
Pop-up Forms

A Discord Form lets the user answer individual questions in a pop-up Form, which then displays the answers in the ticket message. This can save time if you already know what you want to ask the user.

Setup Forms

Forms can be enabled under Panel Settings > Form Options > Edit Forms Options. In the new pop-up window, you can now enable and edit your own Form.

Form Options

You can add up to 5 questions in the Discord form. This is a Discord limitation. Each question can have a placeholder in the input field, a minimum and maximum input, multi-line, and also the option to have the answer required.

Options

Question Title ➞ Your Question goes here
Question Placeholder ➞ The placeholder text in the input field
Required ➞ If enabled, the user has to answer this question, to submit the form
Multi-Line Input ➞Allows the user to input multiple lines
Minimum and Maximum Input ➞ Set a minimum and maximum input value for the user

Displaying the Answer

To display the answers from the user, you need to enable Auto display form results on the ticket message as an additional embed

If you don't want a second embed, go into your Panel Configs > Ticket Options > Edit Ticket Message. You use the variable {create.form.x} and replace x with the number of your question. For example, the response to Question 5 can be displayed with {create.form.5}.

pseudo ravine
#

Read above ^

humble sequoiaBOT
#
How to automatically ping my support team on a ticket?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to ping your support on
4. Open the Ticket options menu
5. Click on Edit Ticket Message
6. In the Message Content use one of the role mention syntax (**{@Role Name}** / **{Role ID}**)
7. Save changes

Note: For this to work properly, Ticket Tool requires the Mention Everyone permission. Or the role must have the Allow anyone to @mention this role setting enabled onswitch

pseudo ravine
#

@scarlet prawn Read above ^

low stratus
#

Can help me with my question?

pseudo ravine
pseudo ravine
low stratus
#

And make them can send message in that ticket too

pseudo ravine
#

You can use the /add command

low stratus
#

For prefix?

pseudo ravine
#

You can use $add if you want prefix

low stratus
#

Ohh okay thanks for the help

pseudo ravine
#

You’re welcome, glad I could help!

low stratus
#

thanks @pseudo ravine

iron nightBOT
#

Gave +1 Rep to @pseudo ravine (current: #13 - 327)

wheat cobalt
#

how to fix this

turbid cave
#

help

#

me

humble sequoiaBOT
#

Hello, we would love to help you, but if you don't tell us what you need help with we can't help you :(

viscid frost
#

Hi,

I want to move all tickets to one specific category. How I can set it up?

jade harbor
#

I've purchased Ticket Tool Premium from the bot & then hitting "upgrade" went through the payment & everything, now what??

#

am I missing a step here or premium should automatically be synced?

slender minnow
#

Or you can click the refresh button in the dashboard.

jade harbor
#

then it says "active premium" discord server?

#

so it's synced?

jade topaz
#

@humble sequoia

jade harbor
#

I don't got that...

#

just noticed this came up though..

#

how do I get that premium bot??

ionic path
#

$pc 118061255876542470

humble sequoiaBOT
# ionic path $pc 118061255876542470
Thank you

Thank you for purchasing Ticket Tool Premium @jade harbor. You have now been given the <@&535595160189403136> role!

Found 12 servers in total and 1 with premium and permission
ionic path
#

@jade harbor thank you for purchasing premium, you now have the role in the server.

iron nightBOT
#

Gave +1 Rep to @jade harbor (current: #292 - 1)

jade harbor
iron nightBOT
#

Gave +1 Rep to @ionic path (current: #58 - 25)

ionic path
jovial abyss
#

Hi, I have a question about the ticket panel!
Where can I set up multiple buttons (categorized) for issuing tickets as shown in the image??

image_480.png
humble sequoiaBOT
#
Multipanels

For more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Panel -> Attached Panels

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

ionic path
#

@jovial abyss check above ↑

jovial abyss
iron nightBOT
#

Gave +1 Rep to @ionic path (current: #55 - 26)

ionic path
jade topaz
#

how do i buy ticket took premium?

#

i want to pay by crypto

humble sequoiaBOT
#

PayPal - paypal@tickettool.xyz
BitCoin - 3HhKKAdb9eEvCe2tvzB8bAa8nebHY6qcPA
LiteCoin - MEQX3knLAuotrKnvk3HDNBK5gdRn6PZhHy

Prepay/Direct Payment

To prepay send the payment using your desired method - Available options listed bellow.

⚠ $18 per 3 months. ⚠
$66 per year.

(If using the direct payment option, you need to be paying for at-least 3+ months.)

Regular Prices when paying within Discord:
$5.99/per month

Once your payment is sent let us know so we can confirm and get you your key.

- Purchases done with this method are non-refundable.
<:paypal:924596360840372234> Paypal ("Goods and Services" or "Family and Friends")

paypal@tickettool.xyz

<:bitcoin:924638849135689749> BTC - Bitcoin

3HhKKAdb9eEvCe2tvzB8bAa8nebHY6qcPA

<:Litecoin:972176945972383815> LTC - LiteCoin

MEQX3knLAuotrKnvk3HDNBK5gdRn6PZhHy

I sent the payment now what?

After you send the payment, please send a screenshot with proof of payment, our <@&615146349700186112> will verify your payment and will get you setup. For crypto payments, we are waiting for at least ONE verification.

All prices in USD - 3 months min for direct payment
After a successful payment

Provide us with your server ID, where you want your premium key to be redeemed. This has to do be done by us

civic wagon
jade topaz
#

thank you

mighty tulip
#

Hey guys, If I have two categories but only one panel, is there an easy way that I or another mod could move that ticket from the initial category to the second category?

limber portal
mighty tulip
#

Thanks

iron nightBOT
#

Gave +1 Rep to @limber portal (current: #15 - 303)

upper compass
#

Hi, someone know how to disable this message please ?

image.png
#

Or to remove it automaticly

limber portal
upper compass
#

Really ? It's really difficult like that

image.png
limber portal
fallow ingot
#

$invite

humble sequoiaBOT
fallow ingot
#

@pliant heron this

pliant heron
weak fern
#

how can i change this message

image.png
restive condor
weak fern
iron nightBOT
#

Gave +1 Rep to @restive condor (current: #25 - 174)

gray knot
#

Hello.
I am having trouble issuing tickets but the bot has all permissions. What else should I check?

2024-02-05_22.34.14.png
limber portal
gray knot
limber portal
fringe flare
#

How do I link ROM? Once the tag is closed, it is saved in the selected read-only memory (ROM).

humble sequoiaBOT
#
⚠ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

limber portal
gray knot
iron nightBOT
#

Gave +1 Rep to @limber portal (current: #15 - 304)

jade topaz
#

Hi all, all users get an error message this interaction is failed. What can I do?

IMG_2622.png
fringe flare
restive condor
restive condor
humble sequoiaBOT
#
Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

Create a Panel

To create a panel we are going to need to head over to the Panel Configs Tab on the Dashboard.

Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and you are ready to get started with configuring your panel.
An example of a creating a panel is shown below.

Send the Panel to a Channel

Once the panel has been created, use the blue Send button and select the channel you want the panel to be sent to.

The Panel wasn't send

Use the </debug:ID> command to diagnose possible permission issues with the bot.

pseudo ravine
#

@autumn glacier Read above ^

void cypress
#

Heya! 👋
I was wondering if it was possible too change the emoji in the message and on the button to be something else, to be more specific i want it too be the Emoji what is an envelope with a heart (💌)

wRFW2fMh.png
pseudo ravine
#

Hey there. You can go to the Dashboard > Buttons > Create Ticket > Button Emoji

void cypress
pseudo ravine
#

You're welcome, glad I could help!

void cypress
abstract pendant
#

how i can delete the "Server Info"

image.png
restive condor
abstract pendant
restive condor
abstract pendant
#

Isn't there any way?

restive condor
#

Nope

abstract pendant
#

ok thanks

#

thanks @restive condor

iron nightBOT
#

Gave +1 Rep to @restive condor (current: #25 - 177)

humble sequoiaBOT
#

Hello, we would love to help you, but if you don't tell us what you need help with we can't help you :(

restive condor
#

How can we help

humble sequoiaBOT
#
Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

Create a Panel

To create a panel we are going to need to head over to the Panel Configs Tab on the Dashboard.

Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and you are ready to get started with configuring your panel.
An example of a creating a panel is shown below.

Send the Panel to a Channel

Once the panel has been created, use the blue Send button and select the channel you want the panel to be sent to.

The Panel wasn't send

Use the </debug:ID> command to diagnose possible permission issues with the bot.

restive condor
#

See abovethis

#

Those are just the instructions, read the actual message 😅

violet gorge
#

i was wondering if it is possible to view who you have messaged in previous tickets that have since been closed

restive condor
violet gorge
restive condor
violet gorge
#

no not in a server i staff

restive condor
#

You can either use the instructions above or use /setup in youe server

violet gorge
#

but i am trying to ask the bods

restive condor
violet gorge
#

okay thank you

polar nova
#

is there a setting to have the user fill out a survey when the ticket is closed?

restive condor
polar nova
iron nightBOT
#

Gave +1 Rep to @restive condor (current: #25 - 178)

jade topaz
#

how do i fix my ticket not showing up even tho no one closed it

steel basalt
jade topaz
#

no

jade topaz
steel basalt
#

are you a server member who opened the ticket?

jade topaz
#

yes

#

i didnt get the transcript either

steel basalt
#

then it may have been closed.

jade topaz
#

owner checked logs he said no it wasnt

steel basalt
steel basalt
jade topaz
#

yes

humble sequoiaBOT
#

━━ User's inquiry has been moved to a ticket ━━

jade topaz
#

How do I get a transcript of a ticket I supported on a specific server here?

slender quest
#

hey

#

is there any way to automatically close the ticket after x day if the user did not answered or reply?

zealous root
#

Is there a way to customize the prefix commands to open specific panels? Something like $new-admin and $new-mod is what I'm thinking to open specific tickets for those teams

steel basalt
steel basalt
slender quest
#

thank you guys

steel basalt
zealous root
steel basalt
#

You can also have users run $ticket.

jade topaz
#

Please help! How do I get to the dashboard?

jade topaz
# steel basalt Could you elaborate?

I needed support on a probeproblem here, and on this server they use this bot to create a ticket, so I wanted to know where I can find the transcription of this message

steel basalt
steel basalt
jade topaz
iron nightBOT
#

Gave +1 Rep to @steel basalt (current: #41 - 51)

steel basalt
#

No worries, happy to help.

zealous root
steel basalt
jade topaz
#

There's some problem with sapphire and ticket bot logging

#

I was sending my problem but got timedout instead for 2 mins...

#

And it seems like the faulty one is the ticket bot. The issue is that it consistently sends the same panel for all menu selections. We have six options available, including the User Report option. The problem is that all of them only send the User Report panel guideline through the ticket bot upon opening a ticket, even though they're logged correctly by Sapphire.

#

For more clearer explanation, this is how it looks like.

Untitled_png.png Untitled_png1.png
#

It should be sending the Bug Reports panel, instead it sends User Report one. And it does in all.

limber portal
#

Hi there @jade topaz,

Can I get your server id?

jade topaz
iron nightBOT
#

Gave +1 Rep to @limber portal (current: #14 - 308)

limber portal
#

Please bare with me while I check your dashboard

jade topaz
limber portal
# jade topaz Alright thank you so much no problem at all!

For all of your panels, you have the channel set to moniter as ticket-logs. This means that ticket tool is trying to watch that channel with the $new command for every panel, but as there is more than 1 it deafult to the first panel with that channel selected, which is your user report channel.

You should make and configure a different channel to be monitored for each panel, and then have sapphire send the $new command in each panel’s respective channel. One option is to use forum posts, with each post being monitored for a different panel by ticket tool.

Hopefully this clears things up ^^

ri22kcr677s.png
jade topaz
#

So, if I understand correctly, I need to create individual channel logs for each category, correct?

limber portal
jade topaz
#

It should send in the Bug Report Logs, however instead of Bug Report Logs, it sends on the User Report Logs thread...

Untitled.png
limber portal
jade topaz
limber portal
#

Apologies if I’ve misunderstood, but is that sapphire sending the message in the wrong channel?

jade topaz
iron nightBOT
#

Gave +1 Rep to @limber portal (current: #14 - 309)

jade topaz
#

how do i allow people to have more than 1 ticket?

steel basalt
jade topaz
iron nightBOT
#

Gave +1 Rep to @steel basalt (current: #41 - 52)

hot ice
#

have anyone know how to fix this error?

image.png
echo yacht
#

For I can see, the server has reached the channels limit that is 500 channels that Discord put. So, to fix that, the staff of the server must delete some channels to make able the bot to create new ones.

dire current
#

Hey, I wanted to ask, Purchase if ticket tool subscription is per server or account ? so if i have 3 servers will i need to buy it for all 3 ?

restive condor
dire current
iron nightBOT
#

Gave +1 Rep to @restive condor (current: #25 - 180)

restive condor
dire current
#

is there a discounted price if a purchase directly from you for more than a year ?

restive condor
restive condor
dire current
#

yeah ok go ahead

unreal heart
#

Hey @restive condor ! I would like to know if with Ticket tool we can add the drop-down list feature.

restive condor
humble sequoiaBOT
#
<:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706> Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on AddItemButton1AddItemButton2

First you select a panel. That's the panel this option will open a ticket for. BotOffline DONT select the same panel twice. Each option should have a different Panel BotOffline

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠
  • Panel doesn't send? Make sure you have a valid emoji selected
  • Option doesn't show up? Check if two options have the same panel in the DropDown Editor
$dropdown
balmy pendant
#

Hii, just wanted to see why my ticket bot now won't auto delete channels closed using the button? it works with slash command (/close) but won't otherwise.
Haven't changed anything in the settings on any of my panels but this issue showed up (after some time of it actually working like it should)

please ping me when replying so i can get notified as i have the server on mute due to not having much issues otherwise ♄

digital maple
#

Hello, someone know how can I change my payment method for the bot ?

restive condor
restive condor
digital maple
iron nightBOT
#

Gave +1 Rep to @restive condor (current: #25 - 182)

hexed wedge
#

how can i put ticket tool make a mention to staff?

restive condor
humble sequoiaBOT
#
How to automatically ping my support team on a ticket?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to ping your support on
4. Open the Ticket options menu
5. Click on Edit Ticket Message
6. In the Message Content use one of the role mention syntax (**{@Role Name}** / **{Role ID}**)
7. Save changes

Note: For this to work properly, Ticket Tool requires the Mention Everyone permission. Or the role must have the Allow anyone to @mention this role setting enabled onswitch

hexed wedge
#

thank you so much ❀

#

@restive condor

sudden void
#

ŰłÙ„Ű§Ù… Űčليكم ÙˆŰŽ Ű­Ù„ Ű§Ù„Ù…ŰŽÙƒÙ„Ù‡ Ű°ÙŠŰŸ

Screenshot__.jpg
limber portal
humble sequoiaBOT
#
ÙŰ±ÙŠÙ‚ Ű§Ù„ŰŻŰčم Ű§Ù„ÙÙ†ÙŠ Ű§Ù„ŰčŰ±ŰšÙŠ

ŰčÙ…ÙŠÙ„Ù†Ű§ Ű§Ù„ŰčŰČيŰČ Ű§Ù† كنŰȘ ŰȘۭۚ۫ Űčن Ù…ŰłŰ§ŰčŰŻŰ© ÙŠŰ±ŰŹÙ‰ فŰȘŰ­ ŰȘكŰȘ ۟ۧ۔ ŰšÙŰ±ÙŠÙ‚ Ű§Ù„ŰŻŰčم Ű§Ù„ÙÙ†ÙŠ Ű§Ù„ŰčŰ±ŰšÙŠ
Ű§Ű°Ù‡Űš Ű§Ù„Ù‰#đŸŽ«â”‚make-a-ticket
Ű«Ù… قم ŰšÙ„Ű¶ŰșŰ· Űčلى Ű§Ù„Ű§ÙŠÙ…ÙˆŰŹÙŠ Ű§Ù„Ű§ŰȘي (🇯🇮)

jade topaz
#

One message removed from a suspended account.

#

One message removed from a suspended account.

#

One message removed from a suspended account.

#

One message removed from a suspended account.

limber portal
jade topaz
#

One message removed from a suspended account.

#

One message removed from a suspended account.

#

One message removed from a suspended account.

paper pawn
#

hello

limber portal
limber portal
jade topaz
#

One message removed from a suspended account.

humble sequoiaBOT
limber portal
paper pawn
#

my pokemon mmo 3d account is banned since july 20, 2023 can you help me

humble sequoiaBOT
#
⚠ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

limber portal
paper pawn
#

and they told me here to solve this problem

limber portal
#

We can’t help here

paper pawn
#

more thanks

tawny stump
#

How do I get ID for that panel thing

limber portal
#

It’s the number on the left

tawny stump
#

ohh

#

like that

#

thanks

jade topaz
#

One message removed from a suspended account.

limber portal
jade topaz
#

One message removed from a suspended account.

limber portal
#

Yes, that’s tickets. This is ticket tool.

jade topaz
#

One message removed from a suspended account.

#

One message removed from a suspended account.

limber portal
#

Yes, you’ll need to go to their support server.

jade topaz
#

One message removed from a suspended account.

stark runeBOT
#
1. Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

2. Create a Panel

To create a panel we are going to need to head over to the panel configs on the dashboard.
Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and your ready to get started with configuring your panel.
An example of a creating a panel is shown below.

3. Send the Panel to a Channel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard.
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq.
An example of a sending a panel is shown below.

Having a Problem Sending the Panel?
Do $debug in a channel with Ticket Tool and make sure it has all the necessary Discord permissions.

jade topaz
#

One message removed from a suspended account.

limber portal
#

Here’s a setup guide.

jade topaz
#

One message removed from a suspended account.

#

One message removed from a suspended account.

limber portal
#

No worries

jade topaz
#

One message removed from a suspended account.

humble sequoiaBOT
limber portal
jade topaz
#

One message removed from a suspended account.

#

One message removed from a suspended account.

limber portal
#

Np

rotund veldt
#

how to i make it so only staff can close tickets, not normal members

limber portal
rotund veldt
iron nightBOT
#

Gave +1 Rep to @limber portal (current: #14 - 311)

balmy pendant
humble sequoiaBOT
#

━━ Vil's inquiry has been moved to a ticket ━━

cloud sigil
#

my account has been blocked why?

restive condor
jade topaz
#

hello i bought premium like 10mins ago but it is still not activated is that normal?

cloud sigil
restive condor
restive condor
jade topaz
restive condor
jade topaz
#

already did

restive condor
jade topaz
#

server name is 35

restive condor
cloud sigil
restive condor
humble sequoiaBOT
#
⚠ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

restive condor
jade topaz
restive condor
jade topaz
cloud sigil
restive condor
jovial mulch
#

Does anyone know how i can have certain roles access certain dropdown options?

fallow ingot
#

Unfortunately, this isn't possible at the moment. However, you're welcome to make this idea a suggestion.

humble sequoiaBOT
#
Suggestions for Ticket Tool

To make a suggestion use the s!suggest suggestion command in #đŸ€–â”‚bot-spam. Note that you'll suggestion will be first reviewed by our Support Team before it's posted into #💡│suggestions, channel in which you'll be able to vote for other suggestions!

fallow ingot
# fallow ingot Unfortunately, this isn't possible at the moment. However, you're welcome to mak...

Apologies - I have told you this isn’t possible, but it actually is and i just never thought about it, sorry đŸ«€

You need to customize the permissions for the "Create Ticket" button in the Dashboard. Follow this path Dashboard > Buttons and adjust the permissions to match the roles you want to allow access to for specific panels. @jovial mulch

Support Server Invite
Bot Invite

Ticket Tool - Ticketing without clutter - The #1 discord Ticketing bot

stuck valley
#

I edited a message in the panel but is not updated in the actual channel?

#

Do I need to send a new panel or there is a button to update that embed?

fallow ingot
#

You can choose to update the message using the blue "Update" button and inserting the message link, or resend the panel altogether.

fallow ingot
jovial mulch
iron nightBOT
#

Gave +1 Rep to @fallow ingot (current: #8 - 393)

stuck valley
steel basalt
jovial mulch
#

Ive been trying to find the option where it stacks the ticket number can someone tell me where it is?

steel basalt
fierce monolith
#

Hello! I'm unable to use the statistics tool in the Ticket Tool dashboard. When I go to it, I'm unable to see any data past the last 24 hours. Is it a premium feature?

jovial mulch
tawdry rampart
#

Someone help me, because when I'm about to close the ticket the following message appears, Warning: Unable to close ticket, missing permissions ManageRoles

slender minnow
trim oasis
#

ی💎

short temple
#

How do I get my tickets to send under a specific category when they click the payment method,

image.png image.png
jovial mulch
short temple
#

I know, I've tried. Didn't work. Unsure as to why

echo yacht
#

Not previous

tawdry rampart
slender minnow
noble sigil
#

how do I fix it

slender minnow
#

Wrong tag

#

@noble sigil run /debug in the channel you are trying to send

noble sigil
#

What do I do now?

slender minnow
#

Make sure that the bot has: VIEW CHANNEL SEND MESSAGE and READ MESSAGE HISTORY perms in the channel.

noble sigil
#

thx

merry carbon
#

@slender minnow

limber portal
safe oak
tawdry rampart
slender minnow
#

can you screenshot the error?

iron cypress
#

How do you make it so only certain roles can open a specific ticket? This currently is letting anyone

image.png
limber portal
iron cypress
worldly pike
#

ayuda porfavor ayuda plis hulkÂŽs -(You do not have an active server setup)

#

me aparece este cartel

image.png
limber portal
humble sequoiaBOT
#
Equipo de Soporte Español

Querido usuario, si estĂĄ buscando ayuda, por favor abra un ticket para contactar al Equipo de Soporte Español. DirĂ­jase a #đŸŽ«â”‚make-a-ticket y presione el botĂłn :flag_es:.

jovial pecan
#

heyyyy, is there any possible way i can get a transcript of a deleted ticket? I'm ready to pay just want a transcript i deleted 4hrs ago

dreamy moat
#

Em

#

Áo

#

Sớ

pseudo ravine
robust sandalBOT
#

Aloo, there's someone here who speaks Russian

Russian (ru) → English (en)
hoary crystal
#

Ű§Ù„ŰłÙ„Ű§Ù… Űčليكم Ű§Ù†Ű§ ŰčÙ†ŰŻÙŠ Ù…ŰŽÙƒÙ„Ű© ŰŽŰ±ÙŠŰȘ ŰšŰ±ÙŠÙ…ÙŠÙˆÙ… ŰšŰ§Ù„ŰșÙ„Ű· ŰčŰ·ÙŠŰȘه كيك

robust sandalBOT
elder inlet
#

someone can know how i do it?

image.png
humble sequoiaBOT
#

━━ User's inquiry has been moved to a ticket ━━

vernal coral
#

Why is the character amount so limited?

image.png
pseudo ravine
#

Hey there. The primary bot has a character limit of 250 inside the embed description

vernal coral
pseudo ravine
#

Unfortunately not

vernal coral
#

That is a bit silly is it not?

pseudo ravine
#

We need to keep some features premium so that it's worth purchasing premium, there would be no point if most premium features were in the primary bot

vernal coral
#

Its fine, found an alternative 👍

pseudo ravine
trim oasis
#

welcome

pseudo ravine
trim oasis
pseudo ravine
#

I don't think it relates to getting or giving support. You can move to #💬│general-chat if you wish to have a conversation with someone

lime geyser
#

alright erm

#

i have an issue

humble sequoiaBOT
#

Hello, we would love to help you, but if you don't tell us what you need help with we can't help you :(

lime geyser
#

Okay so, i have a role with all permissions including admin. and tthe owner opened the dashboard to add support team roles yet i cannot manage the server via the ticket tool website and i have no idea why

image.png
#

regardless of what role i receive with my level stays at 0

humble sequoiaBOT
#
Don't see your server in the dashboard?

Try using the Sync Servers button on your top center of the Dashboard page
You will possibly need to relog. Look below to see the steps on how to relog.

If this doesn't work

You should relog from the dashboard, you can do this by clicking here to log out immediately, and then log back in

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using the </permissionlevel:1029797400174399542> command on your Discord Server

If the bot's response is:

- @User is permission level: 0 (User)

You don't have any of the 3 levels required to access the server's dashboard

lime geyser
#

and the role i have has all perms

image.png image.png
#

including server management

#

and administrator, yet i still cannot open it

fallow ingot
#

Can you try logging out and back in?

lime geyser
fallow ingot
#

What browser are you using?

lime geyser
fallow ingot
#

Can you try a different one and check if that works?

lime geyser
lime geyser
fallow ingot
#

Are you sure you have administrator?

lime geyser
lime geyser
fallow ingot
#

Ok

#

Type this into the search https://tickettool.xyz/dashboard/SERVER_ID

#

Replace the bit I have put SERVER_ID at with the server ID

lime geyser
#

got kicked out

image.png
fallow ingot
#

I’m going to go do something, but if that doesn’t work - open a support ticket

lime geyser
#

the owner was able to enter it perfectly fine

fallow ingot
#

Strange.

lime geyser
humble sequoiaBOT
#
Supported Variables 
- Note: Remove the ! from all of the variables for proper work

{!server.name} ➞ Name of the server
{!server.id} ➞ ID of the Server
{!server.icon} ➞ Direct URL to the Server's Icon
{!server.banner} ➞ Direct URL to the Server's banner, if available

{!channel} = <#channel> ➞ Channel link of the current channel
{!channel.name} ➞ Name of the current channel
{!channel.id} ➞ ID of the current channel

{!author} = <@user> ➞ Mention of the user triggering this message
{!author.name} ➞ Name of the user triggering this message
{!author.id} ➞ ID of the user triggering this message
{!author.nickname} ➞ Nickname of the user triggering this message
{!author.icon} ➞ Direct Url of the profile picture of the user triggering this message
{!author.tag} ➞ 4 digit tag (discriminator) of the user triggering this message
{!author.full} ➞ username + 4 digit discriminator of the user triggering this message```
```diff
- Note: The variables below are meant to be used within ticket messages, or tags triggered within tickets

{!panel.count} ➞ The current count number of the panel 
{!panel.name} ➞ The name of the panel
{!panel.ticketLimit} ➞ The current limit of the panel

{!ticket} = <#channel> ➞ Channel mention of the ticket
{!ticket.id} ➞ Channel ID of the ticket

{!ticket.user} = <@user> ➞ User mention of the ticket user
{!ticket.user.name} ➞ Name of the ticket user
{!ticket.user.id} ➞ User ID of the ticket user
{!ticket.user.nickname} ➞ Nickname of the ticket user
{!ticket.user.icon} ➞ Direct Url of the profile picture of the ticket user
{!ticket.user.tag} ➞ Tag / Discriminator of the ticket user
{!ticket.user.full} ➞ Username + Discirimator of the ticket user```
_ _

_ _

Additional variables

Roles can be either
{@role name} or {role ID}

{create.reason}
{claim.reason}
{close.reason}
{delete.reason}
» Reasons for a given action

Transcript Variables

{!ticket_name} ➞ Name of the ticket
{!panel_name} ➞ Name of the panel
{!transcript_url} ➞ File link of the transcript

Hide Link under blue text:

[Click me](https://tickettool.xyz) ➞ Click me

Time Variable
Sends the current unix time in seconds. Optionally add or remove seconds

<t:{!time?m=+43200}:R> ➞ <t:1707373381:R>
<t:{!time?m=-43200}:R> ➞ <t:1707286981:R>
<t:{!time}:R> ➞ <t:1707330181:R>

_ _

<t:1641006000> ➞ <t:1641006000>
<t:1641006000:f>➞ <t:1641006000:f>
<t:1641006000:F> ➞ <t:1641006000:F>
<t:1641006000:D>➞ <t:1641006000:D>
<t:1641006000:d> ➞ <t:1641006000:d>
<t:1641006000:t> ➞ <t:1641006000:t>
<t:1641006000:T> ➞ <t:1641006000:T>
<t:1641006000:R> ➞ <t:1641006000:R>
» You can use https://hammertime.djdavid98.art/ to create custom dates/times

severe plaza
#

Hi, is it possible that I can set team roles to get pinged when a new ticket is opened?

humble sequoiaBOT
#
How to automatically ping my support team on a ticket?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to ping your support on
4. Open the Ticket options menu
5. Click on Edit Ticket Message
6. In the Message Content use one of the role mention syntax (**{@Role Name}** / **{Role ID}**)
7. Save changes

Note: For this to work properly, Ticket Tool requires the Mention Everyone permission. Or the role must have the Allow anyone to @mention this role setting enabled onswitch

limber portal
quick pilot
#

ПроĐČДт ĐČŃĐ”ĐŒ

jade topaz
#

What do I do with the ticket when i get the right amount of invites for it

humble sequoiaBOT
#
⚠ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

limber portal
fresh leaf
#

need a little help, i've used this bot in the pasted, now it been updated and haven't used it until now, i need help turning off the permissions for members to close their own tickets, i've looked almost everywhere to fined it and cant fined it, if you know how to turn this off please let me know.

primal tide
#

i wanna know how to set up ticket tool

humble sequoiaBOT
#

Hello, we would love to help you, but if you don't tell us what you need help with we can't help you :(

fallow ingot
arctic igloo
#

How is it possible to keep within the TRANSCRIPT all image/attachement uploaded in a ticket deleted? When I keep the ticket closed (not deleted), I can access to the image. But when I delete the ticket, the images are no longer available. What would be the solution to keep the image if I have to delete the tickets for organization management in my discord?

fallow ingot
#

Hi Liam, currently Discord has an 8mb attachment limit, it should try and save images until it reaches this limit and then it will skip them.

wide geode
#

how do i make a ticket tool setup and make like the thing in a channel

humble sequoiaBOT
#
How Do I setup Ticket Tool

You can check our documentation here;
You can also check #📂│information for the basic setup, or run the </setup:1025379472167403530> command within #đŸ€–â”‚bot-spam to find information on how to setup Ticket Tool.

Alternatively, you can use the /setup command with Ticket Tool in your own server to setup the basics of Ticket Tool!

Our documentation contains all the info you need about the bot to be able to setup and configure the bot however you like.

wide geode
#

whats the website

humble sequoiaBOT
jade topaz
#

yo how do i restrict specific moderators from being able to see created tickets on my server?

humble sequoiaBOT
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━━ User's inquiry has been moved to a ticket ━━

errant prairie
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Why I am not received my reward

humble sequoiaBOT
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⚠ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

elder inlet
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i can do this?

image.png
humble sequoiaBOT
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Invalid Form Body: Invalid emoji

This error indicates you have selected an invalid emoji, i.e. an emoji the bot isn't capable of using, in a button field

Which Emoji?

This depends upon which action the error is appearing, the most common cases are the Create Ticket button or one of your Dropdown emojis. You can visit your Button's List to find all available buttons and find the conflicting one by yourself.

Why doesn't the bot accept it as valid?
  • You selected an emoji that doesn't exist anymore, i.e. that has been deleted
  • You wrote text there, instead of an emoji (or in addition to an emoji)
  • You entered a code for a custom emoji from a server that the bot is not a member of
  • You entered a custom emoji code incorrectly
  • You're on iPhone and entered an emoji using the phone's emoji pad (use the emoji selector in the website instead)
elder inlet
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$custom emoji

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nvm i success

unkempt helm
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Hello and greetings to everyone! I would like to know if with the premium feature of Ticket Tool, it is possible to generate reports or export ticket files to CSV, organized by the user who opened them. For example:

Diana opened 20 tickets in the month of January.

Juan opened 7 tickets in the month of January.

I would also like to know if it can separate them by channels, for example:

Channel #1 in January had 300 tickets.

Channel #2 in January had 240 tickets.

etc.

P.S.: Excuse me if my English is not good; I am from Argentina and speak Spanish, hehe

limber portal
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if you want spanish help see below

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$esticket

humble sequoiaBOT
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Equipo de Soporte Español

Querido usuario, si estĂĄ buscando ayuda, por favor abra un ticket para contactar al Equipo de Soporte Español. DirĂ­jase a #đŸŽ«â”‚make-a-ticket y presione el botĂłn :flag_es:.

unkempt helm
iron nightBOT
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Gave +1 Rep to @limber portal (current: #14 - 313)

steady summit
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hello I deposited yesterday 11 ordi to m2 wallet but nothing shows up. can you pls check if my tokens are lost? tx is e8b3f3976ed3dfcc28b155d68ef7f762c6e784a77733a2fbeb99c573242ac98b

humble sequoiaBOT
#
⚠ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

jade topaz
humble sequoiaBOT
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━━ User's inquiry has been moved to a ticket ━━

slate chasm
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hey, i need assistance with using eth as a payment method for the wz2bundle service

humble sequoiaBOT
#
⚠ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

jade topaz
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bom dia

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Can anybody help me

humble sequoiaBOT
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Hello, we would love to help you, but if you don't tell us what you need help with we can't help you :(

jade topaz
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I lost my patent for no reason

humble sequoiaBOT
#
⚠ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

limber portal
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@jade topaz ^

restive condor
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Hey there! It will continue to 10000

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No, I don't think so

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If there was, it's definitely greater than 999,999

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But I'm pretty sure there isn't, no

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You can limit how many tickets people can open at the same time