🆘│community-support

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[limber portal]

^^

[spare adder]

hello

can anyone help me
i gived the ticket tool the adminstrator but it still say he cant send

[spare adder]

@fallow ingot

[fallow ingot]

?

[winged dome]

Could someone please help me set up the bot? Please dm me

[fallow ingot]

Check the emoji you inserted still exists and hasn’t been deleted.

[spare adder]

look up

[spare adder]

1min

[spare adder]

thank you a lot

[iron night]

Gave +1 Rep to @fallow ingot (current: #7 - 387)

[fallow ingot]

no worries

[humble sequoia]

Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

Create a Panel

To create a panel we are going to need to head over to the Panel Configs Tab on the Dashboard.

Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and you are ready to get started with configuring your panel.
An example of a creating a panel is shown below.

Send the Panel to a Channel

Once the panel has been created, use the blue Send button and select the channel you want the panel to be sent to.

The Panel wasn't send

Use the </debug:ID> command to diagnose possible permission issues with the bot.

[limber portal]

^^

[fallow ingot]

They’re issue was solved in a support ticket

[limber portal]

👍

[hybrid creek]

#📣│bot-news message

does the generated link button automatically get updated/deleted after a set amount of time? if not doesnt this bring back the same hyperlink issue there was before the discord url update?

[pseudo ravine]

A new link gets generated when it needs to be

[buoyant canopy]

Can't find my roles in settings on my android

[pseudo ravine]

Hey there. How does this relate to Ticket Tool?

[buoyant canopy]

Well when I invited my ticket does it already come with roles?

Where do I got to use this ticket? I'm sry I haven't been on here in a long time

[humble sequoia]

Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

Create a Panel

To create a panel we are going to need to head over to the Panel Configs Tab on the Dashboard.

Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and you are ready to get started with configuring your panel.
An example of a creating a panel is shown below.

Send the Panel to a Channel

Once the panel has been created, use the blue Send button and select the channel you want the panel to be sent to.

The Panel wasn't send

Use the </debug:ID> command to diagnose possible permission issues with the bot.

[buoyant canopy]

Where do we go to download pics

[limber portal]

Wrong server

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[buoyant canopy]

How to I close down ticket? It won't let me?

[fallow ingot]

Does it give you any error?

If you can't close the ticket using the button - try using /close

[buoyant canopy]

It's saying missing permissions? Idk what I did...

[fallow ingot]

If you run /debug what permissions does ticket tool say are missing?

[buoyant canopy]

It's not letting me

[fallow ingot]

Can you show me a screenshot?

[fallow ingot]

I was asking if you can show me a screenshot of the issue you're facing.

You also have to type the /debug command

[buoyant canopy]

Where do I type the /debug command?

[fallow ingot]

In the ticket that is showing the error missing permissions.

[buoyant canopy]

I'm sry man but where are the permissions for the ticket?

??

[pseudo ravine]

Is the issue happening inside your server?

Do you own the server that's having this issue?

[buoyant canopy]

Yeah I'm just on my droid and having trouble navigating

[pseudo ravine]

Inside your server, could you please send a screenshot of the issue you're seeing

[buoyant canopy]

Ok so basically I'm not real sure where to go or what to do if you could guide me plz

[pseudo ravine]

That is this server, not your server

[buoyant canopy]

This one tho right?

[pseudo ravine]

That's your profile for this server

[buoyant canopy]

Can you send me a screen shot of what it's supposed to look like?

[scenic plinth]

You had no ticket opened, you are just in the wrong place.

[buoyant canopy]

So the message is still just there?

[scenic plinth]

Just... You're in the wrong server.

Unless you have questions regarding ticket tool, we can't help you.

[hot vigil]

My support members aren’t getting notifications on their phone for the ticket channels though they still see them when they open the app. Anyone know why? Also the channels have locks on the symbols i don’t know if that’s related or supposed to be that way

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[tranquil bough]

Hello, a question: how can I put button panels, for example 10?

[humble sequoia]

Multipanels

For more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Panel -> Attached Panels

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[restive condor]

Hey there! See above

[tranquil bough]

and to put several icons as it is I get an error, it could be that I am doing it wrong

One question is that I have questions and sorry for the inconvenience if a user opens support he puts support 001 and now I have 100 can you put zero again oh you can't anymore

[median ferry]

@gentle spindle

[fallow ingot]

Do you mean for the ticket ID?

[restive condor]

Can you provide a screenshot of that?

Si te es más fácil, te podemos añadir a un ticket de soporte y te ayudaremos desde ahí 🙏

[tranquil bough]

I send here capture?

[restive condor]

Yep

[tranquil bough]

ok gracias

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[tranquil bough]

Ticket-0002 I would like to start from scratch

[steel basalt]

You can set the number from the panel's dashboard.

Panel Configs > Set Count

[tranquil bough]

aaaah okok muchas gracias

the last question and I leave it alone

How is this done and also the name is personalized

These are multiple, is it correct or is it another way?

[humble sequoia]

Multipaneles

Para un uso más conveniente de los multipaneles, ahora puedes combinar paneles a través del panel de control. Esto te permitirá enviar el multipanel desde el panel de control o usando el comando $panel ID

Dónde puedo encontrar esto?

Puedes encontrar esta configuración en el Panel de Control → Panel Configs → General Options

Esto pondrá todos los botones de tus paneles. El mensaje del panel será el mensaje de aquel panel al que añadiste el resto de paneles.

Nota: Si estás añadiendo los paneles a un panel llamado Español, no incluyas Español en el selector de Attached Panels (Si lo haces se va a duplicar el botón)

[restive condor]

See above

[reef galleon]

How can I make that. Nobody can open a ticket for another one

[limber portal]

You want everyone to have a 1 ticket only limit?

[reef galleon]

Like if I typed
$new <@mention"> it will open a ticket for the one I mentioned, which is I don't want to happen

[limber portal]

Ah, you can head to dashboard > command configs > new/ticket > enable support team only

[reef galleon]

Thanks

[iron night]

Gave +1 Rep to @limber portal (current: #21 - 202)

[limber portal]

np

[buoyant canopy]

quick question do end up putting the link in the dicadia discord or regular server?

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[buoyant canopy]

/close

[restive condor]

This isn't a ticket 😅 , you're good

[glass thorn]

Is there a way to allow multiple people access to the web dashboard? not sure if im missing it or cant find it in the docs

[restive condor]

Hey there! Yes, Dashboard > Server Conigs > Dashboard Roles

[glass thorn]

Awesome thank you!

[iron night]

Gave +1 Rep to @restive condor (current: #35 - 80)

[restive condor]

No problem, have a nice day!

[reef osprey]

what does " fail to connect to server " means?

[restive condor]

Hey there! When exactly do you get that error message?

[reef osprey]

today

[restive condor]

I mean, what action causes the error message?

[reef osprey]

im not sure

[restive condor]

Could you maybe screenshot the error message?

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[reef osprey]

?

[restive condor]

You're in the wrong server, I'm afraid

[meager ingot]

hi does anyone know how to enable user to create more than 1 ticket @restive condor

[restive condor]

Hey there! Dashboard > Panel Configs > Limits

[meager ingot]

ty and how do you make it so that it pings a certain role once its created?

[iron night]

Gave +1 Rep to @restive condor (current: #35 - 83)

[humble sequoia]

How to automatically ping my support team on a ticket?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to ping your support on
4. Open the Ticket options menu
5. Click on Edit Ticket Message
6. In the Message Content use one of the role mention syntax (**{@Role Name}** / **{Role ID}**)
7. Save changes

Note: For this to work properly, Ticket Tool requires the Mention Everyone permission. Or the role must have the Allow anyone to @mention this role setting enabled

[restive condor]

See above

[meager ingot]

tysm

[restive condor]

No problem, happy to help

[cedar peak]

How do I add a photo?

[restive condor]

Hey there! A photo to what exactly?

[cedar peak]

Hold up

Example

[restive condor]

Dashboard > Panel Configs > Messages > Edit Panel Message > Open up the embed editor and add the image link to the IMAGE URL section

[cedar peak]

Here?

[restive condor]

Correct

[cedar peak]

Does it matter where the image is from? Have tried imgur / prntsceen and neither have worked

also tried the discord attachment url

[restive condor]

That one should work

https://media.discordapp.net/attachments/.... or https://cdn.discordapp/... format?

[main bolt]

Hey

[restive condor]

Hey, how can we help?

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[main bolt]

I just buy From raze gold card but its very very very longg

[restive condor]

I'm sorry?
What did you use the Raze Gold card for?

[main bolt]

On the site that say you can pay with razer gold card

[restive condor]

What site? May you screenshot?

[main bolt]

Sure can we moove in dms ?

[restive condor]

Is this related to TicketTool?

[main bolt]

Mh im not sure

[restive condor]

Well, do you have any problems with TicketTool or have any question regarding this Discord bot?

[main bolt]

No just a question about delevery time

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[viral field]

Please someone can tell me how can I update the bot without the need to press “ send “again? I tried to paste the URL on update but gives me the error. I just need to make a little change in the permissions 😫

[steel basalt]

Hey! Could you send a screenshot of the problem you're facing?

[viral field]

Sure

[steel basalt]

Okay. This means the message isn't found in your server, did you delete the panel?

[viral field]

No no

Is there working amazing

But i need to update a permission for the closed tickets

[steel basalt]

Would you like this to be moved to a ticket so I can assist you further?

Or do you have it figured out?

[viral field]

I didn’t

Where to open a ticket

[steel basalt]

Would you like me to escalate it to a ticket for you?

[viral field]

Yes please

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[eternal rain]

Goodnoon dev. I just wanted to request a help how to make my celeb token visible in carrieverse swap. I already signed in my gmail address that i used in game and my cling wallet but still my celeb token is not showing in the browser. i used mises browser to make a swap using mobile phone

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[jade topaz]

how does one put more buttons on a ticket like such

[humble sequoia]

Multipanels

For more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Panel -> Attached Panels

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[timber kernel]

Here you go ^ 🙂

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[jade topaz]

last question what does this mean?

[steel basalt]

It means whatever emoji you have on the button is invalid.

[jade topaz]

got it, thanks

[steel basalt]

Are you sure your emoji exists, and it’s spelled correctly?

[jade topaz]

yeah i am using the same emoji on another button

[steel basalt]

Oh, okay.

And it still returns that error?

[jade topaz]

yeah, no clue why

[steel basalt]

Does it return that on both panels, or just one?

[jade topaz]

just that one

[steel basalt]

Hm, that’s interesting.

[jade topaz]

ill try another emoji

do i have to delete the ticket message and resend it?

[steel basalt]

You mean the ticket panel?

[jade topaz]

yeah

also, another emoji worked for some reason

[steel basalt]

That would be the best course of action, but I don’t believe you have to do it.

[steel basalt]

That’s a little goofy. Potentially, you can only use one emoji per panel.

If you want, I can escalate this to a ticket so we can troubleshoot this further.

[jade topaz]

its fine its not tha biggie

[steel basalt]

Alrighty.

[jade topaz]

but is there a way to make the close button also delete the ticket?

[steel basalt]

Yep!

Okay, so do you also want the transcript to be saved?

[jade topaz]

pereferrably yeah

[steel basalt]

You can do this automation for the ticketz

Otherwise, you can enable the auto save transcript when the ticket is deleted, and then disable Two step ticket in Panel Configs > General

[jade topaz]

would auto saving transcript also save transcripts that were automatically deleted from another autmoation i did?

[limber portal]

Hey, it would automatically save the transcript whenever a ticket is deleted

[jade topaz]

is there a way to just make it so that only when a ticket is manually closed it gets a transcript?

[limber portal]

You can set it to transcript on close, and then when it’s automatically deleted the close stage will be skipped and no transcript will save

[jade topaz]

got it thanks

[limber portal]

Np

[rugged furnace]

If you bought VIP and still have a queue

help me

pls

[restive condor]

Again, that's not a TicketTool issue
We can't help you regardless of which channel you post your issue in

We don't know how to help you as we have no knowledge of that

[rugged furnace]

i make a tcket

and nobody help me

[restive condor]

You were told you were in the wrong server

We don't provide support for Steam

[granite pier]

+rep @restive condor

[iron night]

Gave +1 Rep to @restive condor (current: #35 - 85)

[unique scaffold]

Hey guys is it possible to automate a ticket to open when ever a user joins your server?

[limber portal]

Partly, as it does require another bot - if you can have another bot send the $new userid command whenever a user joins, then add that bots id to the bots ticket tool can respond to in dashboard > server configs

[unique scaffold]

Awesome! Do you know any bots that can assign that command?

[limber portal]

Nearly all bots have welcome messages, so it shouldn't be too hard to find. Carl-bot and YAGPDB both support it I believe

[steel basalt]

Adding on to what sacrifice said, just make sure you set the Server Configs so Ticket Tool responds to your desired bot.

Because typically bots do not respond to each other.

[restive condor]

Sacrifice already said 😅

[grim nebula]

Is there a way to remove staff with special permissions from tickets. Like just a single person?

[steel basalt]

You'd have to configure it for the entire support team.

[steel basalt]

oh yeah i see now

Lol

[grim nebula]

Configure to make it so that a single person can be removed? It would be just for one ticket at a time as needed. So you mean that we would have to go into the configuration settings only to be removed from a single ticket?

[steel basalt]

No, you can just use the $remove command.

[grim nebula]

We've attempted that and it doesn't work

[steel basalt]

I see. Is the user you're trying to remove a member with a Support Team Role

?

[steel basalt]

Would it be easier to escalate this to a ticket so I can assist you?

[grim nebula]

Correct

[grim nebula]

Whatever you feel would be most ideal. I wasn't sure if it should be in here or a ticket personally, so I decided to start here first and see from there (:

[steel basalt]

Okay.

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[limber portal]

@jade topaz

[humble sequoia]

Inviting and Enabling Premium Bot

The first thing you will need to do is invite the premium bot, an invite can be found here

Once the bot is in your server we will head to the dashboard and manage your server. When you are managing your server, you want to head into "Server Configs" then click the drop down menu under "Select the bot you would like to use on this server" then click "Ticket Tool#6207" and then save.

[jade topaz]

ty gangy

[iron night]

Gave +1 Rep to @limber portal (current: #21 - 204)

[limber portal]

nw

[jade topaz]

oh btw

can i kick the non premium bot now?

[limber portal]

not if you purchased through discord, if you did your sub is tied to that

[jade topaz]

ah okay ty again lmao

[steel basalt]

Also, we recommend keeping both bots in at all times.

[limber portal]

^

np

[steel basalt]

ty @limber portal big help

[iron night]

Gave +1 Rep to @limber portal (current: #21 - 205)

[vivid cloud]

Can I move a ticket from one panel to another? Let's assume that a ticket was opened in the "Questions" section, but in fact it would need to be handled by the team in the "Reports" panel, how can I move this ticket to the other panel?

Thanks in advance!

[pseudo ravine]

Hey there. Unfortunately that's not possible, but it's been suggested before

[vivid cloud]

What a shame! Can you tell me if this function is already under development?

Another question, I'm a "Premium" BOT customer, how do I get my tag?

[pseudo ravine]

I do not know if it's under developement

$pc 737835583371608114

[humble sequoia]

Thank you

Thank you for purchasing Ticket Tool Premium @vivid cloud. You have now been given the <@&535595160189403136> role!

Found 2 servers in total and 1 with premium and permission

[pseudo ravine]

There you go

[vivid cloud]

ty @pseudo ravine

[iron night]

Gave +1 Rep to @pseudo ravine (current: #14 - 299)

[pseudo ravine]

You're welcome, glad I could help!

[pastel pond]

Do I need spec perms

[limber portal]

is this related to ticket tool?

[pastel pond]

I don’t know for sure. My friend is playing and I don’t know if I need to get perms to view confessionals etc

[limber portal]

you are probably in the wrong server, this server is support for the ticket tool bot

[drowsy flame]

Believe the ticket was deleted, unsure... But

Another ticket cannot be created and the existing ticket does not exit. Thoughts?

[limber portal]

Did you leave the server while it was open?

[drowsy flame]

No

[limber portal]

Your permissions to see the ticket may have been removed, try reaching out to server staff and ask them to delete it

[golden kite]

is there a way for me to log messages send in tickets for my support?

[limber portal]

enabling transcripts and transcripting each ticket

[humble sequoia]

How do I set a transcript channel?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to grant access to
4. Open the Transcript options menu
5. Using the Transcript Channel selector, pick the channel you want your transcripts to be sent to
6. Save changes

[golden kite]

i have that

but i would have to count manually?

i want to know it over the trial of a month

so that i can pay the person who did most tickets the most

not doing claiming tho

[limber portal]

As a premium user you can set up auto transcriptions in dashboard > panel configs > transcripts

An overview of general statistics can be seen in dashboard > statistics

[golden kite]

can only see amount of ticket opened there

[limber portal]

To clarify, you are looking for an overview of how many messages support have sent in tickets overall?

[golden kite]

yes

for example over the last month.

[limber portal]

Unfortunately there’s nothing that displays that information overall, only per transcript does it display how many messages a user has sent

[golden kite]

yeah ig that works but would be a pain in the ass to count lol

might have to use a external bot for that

[limber portal]

Yeah, that could be possible

[dawn island]

hiya i need some help with my ticket tool i wanted it to be only i can see it or admin and when people create a ticket it says their discord name as the tickets name

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[static hornet]

If I upgraded to premium but I have tickets open from the free bot do I need to switch to the premium one to access the premium features or can I keep the free one (the premium is short term use right now)

[pseudo ravine]

Hey there. As long as you have an active subscription, you can use the free bot and use premium features

[static hornet]

So auto transcripts still get sent by the bot. Etc. thanks!

[iron night]

Gave +1 Rep to @pseudo ravine (current: #14 - 301)

[pseudo ravine]

You're welcome, glad I could help!

[ocean crater]

Hello, can someone explain to me why there is a failed interaction when I even have a premium ticket tool?

[pseudo ravine]

Hey there. Could you please run the /debug command

[paper marten]

Hey, I just upgraded to premium and have been playing with the private threads feature. So, as far as I know the only way to add users to a private thread is to @ them, which is fine.

What I'm attempting to do is do invite the support team roles to the thread without pinging them.

For example, you can do @silent at the beginning of a message to avoid the message generating pings. Or you could post a message, then go back and edit the mention into the message to avoid a ping that way.

Does anyone know of a way to do this with TicketTool? I've been playing with the Custom Commands feature and it seems to be ignoring the @silent and {@Role RoleName} custom variable.

[pseudo ravine]

Hey there. Unfortunately the only way to get members in a private thread is pinging them/pinging their role

[paper marten]

Well, you need to mention them, not necessarily ping them.

Such as the @silent workaround, or the post-then-edit workaround I suggested.

[pseudo ravine]

I believe that there has been a suggestion for that, but I could be wrong

[paper marten]

I was able to find a solution from searching, thanks for the heads up.

[pseudo ravine]

You're welcome, glad I could help!

[paper marten]

Hm actually looks like what I thought was a solution didn't work.

[bright temple]

Report

[paper marten]

Looks like other users had the same issue.

[pseudo ravine]

Like I've said, the only way is to mention them. This is due to how Discord implemented threads

[pseudo ravine]

Hey there. Do you need any support with Ticket Tool?

[paper marten]

Nah, it's a problem with how Ticket Tool is handling @silent

[bright temple]

Yea

[pseudo ravine]

It's possible that the developer will add support for it, but I can't guarantee

[humble sequoia]

Hello, we would love to help you, but if you don't tell us what you need help with we can't help you :(

[paper marten]

Yeah I'm writing a suggestion. Not expecting anything soon.

[pseudo ravine]

Alright

[paper marten]

I tried to link to Discord.js documentation on how to fix the @silent not working for the TicketTool bot and got put in timeout and my message deleted ha.

Is there a GitHub I can contribute to instead?

I'd rather just fix it myself.

[open aspen]

Hello, need a bit of help with something.

Whenever I use the $close command on a ticket, the ticket automatically deletes and it doesn't give you time to save a transcript, can anyone help me make it so that doesn't happen?

[paper marten]

Enable two-step closing?

[heavy hound]

@short hedge and myself just actually made a second, self-hosted bot to do that as a hopefully temp fix. Someone submitted a suggestion to do it with the bot directly. That is my preferred method.

I'm not going to link any of our code or GitHub here out of respect. I'm pretty sure they are all closed source for their code here as well.

[paper marten]

I see.

[paper marten]

You want two-step ticket in the General menu.

I was considering that approach as well.

Can't be having my staff pinged dozens if not hundreds of times a day.

[heavy hound]

Yeah.. our issue too!

[short hedge]

Feel that

[pseudo ravine]

Have you guys thought of using the Storage Mode feature?

[heavy hound]

the 3 of us talking about silent pings?

[stray bobcat]

You need to enable Two-Step Close in your Dashboard.
Panel Configs > General.

[open aspen]

I did that but it still says

Ticket closing...
Ticket deleting in a few seconds...

[pseudo ravine]

Yes. Instead of using private threads (which requires being mentioned to get access) you can re-use old tickets inside the storage categories which don't require your staff to be pinged each time a new ticket opens

[stray bobcat]

Some changes made in the dashboard will only apply to newly made tickets.

[paper marten]

The reason for using private threads is to keep the ticket in searchable history forever. Transcripts for saving old tickets when the channel is deleted/recycled is okay.

[heavy hound]

that doesn't solve the problem of having a searchable by username solution within a channel that's easy to use for everyone. I can't imagine teaching my low level MC mods how to manually search for a specific in discord. Discord has powerful search features but most threads make it easier and cleaner.

[stray bobcat]

Try to make a new one to see if it works. If not, then look to make sure you enabled the setting properly. If you did and it still persists, I suggest you #🎫│make-a-ticket so that we can help you further.

[pseudo ravine]

It was just a suggestion. If private threads work better for your server, then keep using them

Same goes for you Elx1r0n ^

[heavy hound]

I appreciate the suggestion. I was just being honest about why we're doing it.

[paper marten]

I think I can probably get this working with a custom bot, since Bots can use @silent, they just need to do it differently than real users.

[pseudo ravine]

If that works for you, then go for it!

[jade topaz]

is it possible to make my ticket have drop down options?

[shut bolt]

Do you mean your panel? Or within the ticket itself?

[fast wyvern]

How to find out who closed a ticket? This is very important for me to know

[shut bolt]

If you enabled ticket logs, you should check the channel you set it to which indicates you who closed the ticket

[fast wyvern]

I had this feature enabled but didn't select a channel 💀

[shut bolt]

Ouch 🫠

Then sadly there is not an easy way to know it unless you got the transcript available and any message you have set to show who closed it

[quaint owl]

I purchased the Lisa Orth instead of the lilyillo piece to join. Is this an egregious error? I am seeing the way in from the studio is purchase through All these Couples in Love. Creating my page. Thank u

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[shut bolt]

Wrong server mate, we can't help

[quaint owl]

General message- you say people don’t read messages push them here for support

[shut bolt]

If you mean the sticky message in #💬│general-chat, that's for Ticket Tool related issues.

[tacit cedar]

I'm an Admin and have all privs in a server. I invited the Ticket Bot, yet it doesn't even show when I click manage on the site.

[humble sequoia]

Don't see your server in the dashboard?

Try using the Sync Servers button on your top center of the Dashboard page
You will possibly need to relog. Look below to see the steps on how to relog.

If this doesn't work

You should relog from the dashboard, you can do this by clicking here to log out immediately, and then log back in

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using the </permissionlevel:1029797400174399542> command on your Discord Server

If the bot's response is:

- @User is permission level: 0 (User)

You don't have any of the 3 levels required to access the server's dashboard

[shut bolt]

Check the information above

[tacit cedar]

I'm just getting "The Application did not responde"

[shut bolt]

Check the bot has proper permissions to answer commands, i.e. View Channel, Send Messages, View Message History

[tacit cedar]

Yep, it has all of the correct permissions.

[shut bolt]

Care to run /debug for me in that same channel please?

[tacit cedar]

Of course, one second.

"The application did not respond"

[shut bolt]

The bot doesn't have the View Channel permission for that channel

That's what's causing the bot to not answer

[tacit cedar]

I just went in and checked every single permission and I'm still getting the same message.

[shut bolt]

You'll need to check the bot's roles, there is a permission overwrite that is blocking the bot for having that permission enabled there

One of it's roles may be blocking it

Easy path is to add the bot user itself, a permission overwrite for that permission

[past kettle]

how do i fix this ?

[shut bolt]

Hey there, did you see that error when you pressed the button to create the ticket?

[tacit cedar]

I got the debug to work and permission level. It say's 0, yet I have every permission in the server that the owner could give me.

[shut bolt]

Even if you have all permissions but administrator, you will not be able to access the dashboard

Administrator is the last permission on the role's permission

[past kettle]

nope

[shut bolt]

Where did you see the error?

[past kettle]

when i was testing out the ticket and trying to close it

[waxen glade]

Hey sorry to bother, but a few days ago I encountered an issue and was wondering if anyone else had this occur before.

So a user opened a ticket, I claimed it, we discussed stuff, and then TicketTool closed the ticket despite the user not pressing the button/running the close command.

[shut bolt]

If you have the Two Step Close feature enabled on your panel, this error will be due to either your confirm/cancel close buttons missing one of the 2 conditions the error mentions

[shut bolt]

Judging by the ticket log, the user likely left and you have the User Left automation enabled for the bot to close the ticket

[waxen glade]

The user was still in the server & never left

but yes I have the User Left automation enabled

[shut bolt]

Care to share your server's ID?

[waxen glade]

Oh wait actually judging by the logs it seems that the Official Patreon bot kicked the member when they purchased a patreon membership, but then immediately added them back to the server

[shut bolt]

Patreon going wild

Oh yeah that checks out then

[waxen glade]

Yeah I hate patreon. Sorry to bother

[shut bolt]

No worries at all mate, we are here to help

[past kettle]

ooh okay

[shut bolt]

To be able to close it you can directly do $close

Make sure to fix the issue on your dashboard and future tickets will work fine :D

[past kettle]

i fixed it, ty!

[shut bolt]

Sure thing! Thanks for choosing Ticket Tool

[iron night]

Gave +1 Rep to @past kettle (current: #283 - 1)

[deft basalt]

hello i need help pls

[violet jacinth]

Hey so how do i have ticket tool dm the ticket creator with like a message that the support member who closed the ticket would insert?

[humble sequoia]

━━ Ryzu's inquiry has been moved to a ticket ━━

[idle flint]

You can use Automations for sending those DM's, yet this is a Premium feature

[violet jacinth]

I got premium so im chillin thanks thats under the automation tab right?

[iron night]

Gave +1 Rep to @idle flint (current: #24 - 173)

[idle flint]

Sure is 🙂

[violet jacinth]

Sweet thx again

[idle flint]

Hey look, a new colour too 🙂

[violet jacinth]

Oh sweet lol

[deft basalt]

i do i fix my key??

[idle flint]

You were just told in your Ticket. Your issue does not relate to the Ticket Tool Discord bot. We can't help you, tell you how to fix it or tell you who can help you or tell you how to fix it.

[hazy pelican]

hey besties am i missing something

[weak marsh]

How can i level up?

[idle flint]

Ticket Tool is missing the two perms in your channel

[hazy pelican]

ty

[idle flint]

Level up? Ask the server owner to give you more permsissions

[weak marsh]

I need the check it

I have all perms just webhook and admin perm don't have

[idle flint]

Run a $permissionlevel command and let us know what it returns

[primal sigil]

what am I supposed to do with this error ?

category issue

[limber portal]

You need to remove some channels in that category

or, add an overflow

[humble sequoia]

Overflow Categories

Discord only allows to stack up to 50 channels per category, meaning that if you have already 50 tickets in one category, the bot won't be able to place a ticket in that category, for such reason Ticket Tool counts with overflow categories, meaning that if your main category is filled, the bot will go ahead and place the ticket on the next one available, simply choose a second category in the category pickers:

[primal sigil]

but the thing is that it isn't my server and I don't have any rights in it

[limber portal]

You need to reach out to server staff then

[somber tangle]

I am the owner of a server, but the server is not added to the site, and I cannot manage and add bot tickets.

[humble sequoia]

Don't see your server in the dashboard?

Try using the Sync Servers button on your top center of the Dashboard page
You will possibly need to relog. Look below to see the steps on how to relog.

If this doesn't work

You should relog from the dashboard, you can do this by clicking here to log out immediately, and then log back in

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using the </permissionlevel:1029797400174399542> command on your Discord Server

If the bot's response is:

- @User is permission level: 0 (User)

You don't have any of the 3 levels required to access the server's dashboard

[somber tangle]

Server not added

Help

[limber portal]

Can you run $debug in that server please

[somber tangle]

How

[limber portal]

Use the command $debug, or /debug in your server

[idle flint]

Your discord account is not the owner of that server. You just have a role called "Owner"

[limber portal]

As it says in that embed, you need either the administrator permission or a dashboard role

[somber tangle]

Ok

[fringe iris]

Hello! How do I add multiple "tickets" to 1 panel, like in the included picture?

[humble sequoia]

Multipanels

For more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Panel -> Attached Panels

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[limber portal]

^^

[fringe iris]

Thank you!

[limber portal]

np

[fringe iris]

Unable to delete a panel

Is there a specific permission I need enabled for it to delete panels?

Hmmm I tried again and the panel isn't listed anymore so I assume it's safe to delete the embed message now

[limber portal]

You can check if it's deleted in the panel seletion dropdown in the dashboard

[valid kestrel]

Is it possible to send the "Create ticket" option with no embed?

[cerulean mantle]

I'm trying to make the bot ping ticket support when they open a ticket but its not pinging them?

[humble sequoia]

How to automatically ping my support team on a ticket?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to ping your support on
4. Open the Ticket options menu
5. Click on Edit Ticket Message
6. In the Message Content use one of the role mention syntax (**{@Role Name}** / **{Role ID}**)
7. Save changes

Note: For this to work properly, Ticket Tool requires the Mention Everyone permission. Or the role must have the Allow anyone to @mention this role setting enabled

[cerulean mantle]

Thanks

[limber portal]

^^

np

[cerulean mantle]

thanks @limber portal

[iron night]

Gave +1 Rep to @limber portal (current: #21 - 209)

[limber portal]

you can remove the embed, but only with premium

[valid kestrel]

Isnt there a cross option next to embeds on discord? Cant i use that 💀

[limber portal]

yep, just checked and you can

[valid kestrel]

thanks @limber portal

[iron night]

Gave +1 Rep to @limber portal (current: #21 - 210)

[weak marsh]

0

[limber portal]

You need to ask the server owner for the administrator permission to access the dashboard and gain level 4

[dusk knot]

你好

[limber portal]

您好，您需要帮助吗

[dusk knot]

你好

请问我开票去哪里

我开不到票

我成功支付了没货给我

[limber portal]

您来错地方了，我们无法在此提供帮助

[dusk knot]

不懂玩dc啊

全是说英文的

[limber portal]

不幸的是，我们无法在此服务器上提供帮助，因为它与我们的机器人无关

[deft isle]

how to add the gold one to my new server ive bought the premium again

[humble sequoia]

Inviting and Enabling Premium Bot

The first thing you will need to do is invite the premium bot, an invite can be found here

Once the bot is in your server we will head to the dashboard and manage your server. When you are managing your server, you want to head into "Server Configs" then click the drop down menu under "Select the bot you would like to use on this server" then click "Ticket Tool#6207" and then save.

[limber portal]

^^ check this out

[deft isle]

thank you!!!

[iron night]

Gave +1 Rep to @limber portal (current: #21 - 211)

[limber portal]

np

[alpine mango]

Hello guys are u can help me? how to make sure Tickets are created with NSFW mode

[pseudo ravine]

Hey there. That's not possible, you'll have to change it manually for each ticket

[jade topaz]

just a general question, im assuming ticket premium is server specific so if i wanted premium in another server i would need again.

[limber portal]

correct

you pay per server

[jade topaz]

you really on your grind sac

[jade topaz]

ty @limber portal

[iron night]

Gave +1 Rep to @limber portal (current: #21 - 212)

[jade topaz]

Hi it won't let me edit the messages for my ticket

anyone know how to fix this?

[restive condor]

Hey there! That's a premium feature

[jade topaz]

I just did pay for the premium feature D: and it still won't let me change it

It's on the right server aswell

[restive condor]

$pc 526734570607869952

[humble sequoia]

Premium Check

I was unable to detect a premium server for @jolly shuttle.

Found 8 servers in total and 0 with premium and permission

[restive condor]

Did you invite the premium bot?

[jade topaz]

is it not the same bot? and if so how?

[restive condor]

We have a premium bot, if you haven't invited it shouldn't case any issues regarding this

2 seconds

[jade topaz]

@restive condor Found the fix, my brain is not responding properly

just needed to click sync

Sorry and thanks!

[restive condor]

I was just checking that 😂
Glad to hear it works now, have a nice day

[violet jacinth]

Is it possible to have ppl with support roles be able to write a message for the bot to send with automation when a ticket is closed?

[limber portal]

You can setup custom commands for your support members, and then you can set these custom commands to be run through automation when a ticket is closed

However, there is no way for support with no dashboard access to access and configure what automation does

[violet jacinth]

With the custom command would it let them customize what message is sent to the ticket creator?

[limber portal]

No, custom commands can only display what you tell them to display in the dashboard

The only slight seperation is that you can use the rlist variable to have ticket tool pull randomly from a list you specify

Also, there is no way for a custom command to send a message to the ticket creator

[violet jacinth]

Dam that sucks ok thx for the help tho

[iron night]

Gave +1 Rep to @limber portal (current: #21 - 213)

[limber portal]

nw

[viral agate]

how do i close all tickets?

[limber portal]

Hey,

You can’t currently close all tickets but you can delete all with $purge

This command is only available to the server owner

[viral agate]

u sure

they used to be another way no? close or delete all tickets at once

[limber portal]

Nope, there’s only a delete all option in the form of that command

[viral agate]

hmm not coming up

[limber portal]

What’s not coming up?

[viral agate]

what do i type just the $purge

and thats it?

[limber portal]

Try /purge

Like I said before only the server owner can run it

You should see this

[analog raven]

hi, all. I am using ticket tool, but there are two "create ticket" buttons. I want to a button only. how can I fix it?

[pseudo ravine]

Hey there. You added a panel to the Multi-Panels section. Remove the panel from the list and re-send the panel message

[analog raven]

Oh, thanks. I will check it out.

[pseudo ravine]

You’re welcome, glad I could help!

[analog raven]

@pseudo ravine Where can I find Multi-Panels section?

[pseudo ravine]

Dashboard > Panel

[analog raven]

I selected one.

only one.

If I select 2 selections, there are 3 "create ticket" buttons.

[pseudo ravine]

You don’t need to select any

[analog raven]

Oh, thanks. You are great.

may I have another questions?

[pseudo ravine]

Sure

[analog raven]

My server has several roles such as "developer", "admin"

If user create a ticket, the developer can claim it, then ticket's name should change to "{user}-claimed-{count}" and other developers can't view this ticket.

I want this logic.

[humble sequoia]

Claiming Options

Claiming allows you to change the ticket name, category and permissions. To use it you have to enable it first on your Dashboard > Panel Configs > Claiming

Note: This is a premium feature

[analog raven]

this is my option.

[pseudo ravine]

You’re telling Ticket Tool to give the user who created the ticket the Admin and Developer roles

[analog raven]

When developer click claim button, he will get some error. like this.

[pseudo ravine]

Most likely this is why

[analog raven]

so how can I set my options?

[pseudo ravine]

Remove both roles from the lists

[analog raven]

I tried like that, but I got same error

[pseudo ravine]

Remove the roles from the Unclaimed Roles list too

[analog raven]

sorry. same error

[pseudo ravine]

Could you run the /debug command inside the ticket

Actually, no need

Ticket Tool is missing the Manage Roles permission

[deft basalt]

yo i need help

[humble sequoia]

Hello, we would love to help you, but if you don't tell us what you need help with we can't help you :(

[deft basalt]

yo

[pseudo ravine]

Yes, please give Ticket Tool the Manage Roles permission

[analog raven]

ok. I will try it.

[pseudo ravine]

Do you need any support for Ticket Tool?

[analog raven]

If a developer claim a ticket, ohter develpers can't view this ticket. how can I do?

[pseudo ravine]

Disable the “Change other support team permissions”

[nimble geode]

Is the tool down?? I just got two DMs within the last hour telling me that people can't submit their tickets.

[analog raven]

I disabled the option, but other developer can view still.

[pseudo ravine]

It’s not offline, what exactly are they having issues with?

[pseudo ravine]

They can view? Or can’t?

[analog raven]

can

[pseudo ravine]

Is that what you wanted?

[analog raven]

If a developer claim a ticket, other developers can't view the ticket.

[pseudo ravine]

Re-enable the setting > Click Edit Support Team Permissions > View Channel >

[nimble geode]

Someone sent this to me.

[pseudo ravine]

Could you please run the /debug command inside that channel

[nimble geode]

https://discordapp.com/channels/509192800865353738/662692902245498910/1193660039018324110

[novel wasp]

I have a ticket

[fiery zealot]

How do I do something like this?

[humble sequoia]

<:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706> Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on

First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

• Panel doesn't send? Make sure you have a valid emoji selected
• Option doesn't show up? Check if two options have the same panel in the DropDown Editor

$dropdown

[novel wasp]

Ticket 2676

[pseudo ravine]

Well I notice it’s missing the Manage Roles permission inside that channel, I believe that should be the “Manage Permissions” permission

You don’t have a ticket in this server

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[nimble geode]

I can give it manage roles but I don't think it has any roles to manage.

[pseudo ravine]

Let me take a look at your dashboard

[analog raven]

It works very well. Thanks.

greate service!

[pseudo ravine]

Do the users have the Roblox Verified role?

[pseudo ravine]

You’re welcome, glad I could help!

[nimble geode]

They do, I think. Let me check both of them. They need that role to access the majority of the server.

[pseudo ravine]

Alright

[nimble geode]

It works now! Thank you!

[iron night]

Gave +1 Rep to @pseudo ravine (current: #14 - 302)

[pseudo ravine]

You’re welcome, glad I could help!

[deft basalt]

yo can i get help

[humble sequoia]

Hello, we would love to help you, but if you don't tell us what you need help with we can't help you :(

[snow lake]

Sorry to bother anybody but I have been looking in my audit logs as I'm the owner of my server people have been complaining that their tickets have been getting deleted but for some reason it's not telling me in my audit logs who's deleting the ticket is there a way that I can find out how to see who is deleting the tickets

[pseudo ravine]

Hey there. Read the embed below

[humble sequoia]

Logging Options

With Ticket Tool, you can customize the behavior the bot takes when logging your tickets! For editing these options follow these steps:

Dashboard ➞ Panel Configs ➞ Logging Options

Logging Channel
Here you will define which channel @humble sequoia will save the Logs in (ticket created/deleted/closed, etc.)

Logs you can save:

➞ Ticket Created ➞ Logs when a ticket is created
➞ Ticket Closed ➞ Logs when a ticket is closed
➞ Ticket Opened ➞ Logs when a ticket is opened
➞ Ticket Renamed ➞ Logs when a ticket is renamed
➞ Ticket Deleted ➞ Logs when a ticket is deleted
➞ Transcript Saved ➞ Logs when a ticket is saved

Select with (disable) or (enabled) which logs you would like

Below you can see an example of what the Logging Options will look like:

[snow lake]

See when I do this it just says that ticket tool is the one that did it it doesn't have a name of the person who closed it

[crisp dust]

Alguien de soport

Que atienda mi ticket

[pseudo ravine]

You will need to be patient

[pseudo ravine]

Are you checking the Discord Audit Log?

[snow lake]

Yeah that's what I'm used to checking and my checkin the wrong spot?

[snow lake]

Like this is what I see and if I click on the arrows it doesn't tell me names or anything so should I be looking in the dashboard? This was a ticket that was deleted without being answered and I'm afraid it's because of an argument between two people trying to find out who

[pseudo ravine]

That's different than this

If you use Ticket Tool's logging, then it will show who does what action

[snow lake]

Ohh so is that something that I had access to the whole time I remember having a dashboard that I could get to but I'm on a free version I don't know if that changes my situation or not and how do I get to that area so that I can look through it and make sure that I get my settings right so I can figure out and get to the bottom of this again thank you for your assistance too with this!

[pseudo ravine]

Read through the message

[snow lake]

I am mine looks a bit different I've only been in the dashboard once or twice so I went down to panel but I don't see the option to change logging options

[snow lake]

Okay found that so all mine are clicked over to the red so what would I want to have mine click to and which ones specifically and then where can I view the information once it's logged

Sorry it's been awhile since I've even been back on a discord I've been working too many jobs LOL

Sorry I think I might have answered my own question that gives me a chance for where the logging should go

[pseudo ravine]

I understand that you would love to help, but please don't interrupt if someone else is helping, especially if they're a support member

[snow lake]

So I put everything over to the green so it's logging who opens it changes it closes it deletes it everything is logged and then I put it to my administration channel so that should be able to tell me who did what when where and why now correct?

[pseudo ravine]

Yes

[snow lake]

Okay do I have to hit that synchronized button long long ago when I got support from here I thought I was told I had to hit that or am I good to go after I just click save changes

And I actually remember why I contacted support for it because I wanted to reset my ticket number back to zero I've already forgot how to do that LOL

[pseudo ravine]

If you're referring to the sync button here, this just syncs with the Discord Premium Subscription

[snow lake]

It kind of looks like that it's like on the very first page when I open the dashboard there's like a sync button on the left hand side

This here do I have to do or am I good like I don't have to hit the sync button here for any reason. ? Man it's been a while lol

[pseudo ravine]

You don't need to press it for something like this

[snow lake]

Ok

Thank you so much for your help glad you're out there in case I need you now I can get to the bottom of it I just got to wait for somebody to act up again I wish I could go back in time and find out.

[pseudo ravine]

Once you're in the servers dashboard, you can press the grey Set Count button on the panel you wish to reset the ticket count to

[snow lake]

Awesome thank you so much much appreciated

[pseudo ravine]

You're welcome, glad I could help!

[tidal trail]

so I am using ticket tool in a few of my servers, but I can't access my dashboard. am I doing something wrong?

[humble sequoia]

Don't see your server in the dashboard?

Try using the Sync Servers button on your top center of the Dashboard page
You will possibly need to relog. Look below to see the steps on how to relog.

If this doesn't work

You should relog from the dashboard, you can do this by clicking here to log out immediately, and then log back in

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using the </permissionlevel:1029797400174399542> command on your Discord Server

If the bot's response is:

- @User is permission level: 0 (User)

You don't have any of the 3 levels required to access the server's dashboard

[idle flint]

Take a read of the info above 🙂

[tidal trail]

I tried logging out and logging back in and using the sync button

[idle flint]

So a few more things.

• Ensure you are logged into the correct account (it looks like you are?)
• Try to use a different browser (chrome, edge etc)

[tidal trail]

so firefox no longer works for me, but sadly edge does. thank you

thanks @idle flint

[iron night]

Gave +1 Rep to @idle flint (current: #24 - 176)

[drifting pasture]

So, for some reason, this has been happening for a few days now, where i do /setup, but then is says "This application has failed" and it does it will every command

[spark marten]

Is there any way to stop mention support roles when creating the thread style tickets ?

[idle flint]

Run a $debug command in your server please (where you are trying th use the /setup command)

[odd moss]

Spanish ?

[idle flint]

Yes, there are Spanish support members, you can open a ticket in #🎫│make-a-ticket

[odd moss]

Thank you, I already opened a ticket, I have a question.

[iron night]

Gave +1 Rep to @idle flint (current: #24 - 177)

[scarlet swift]

Trying to open multiple tickets on the same panel doesn't work, and I cant find out why. Changed the global amount and it didn't change anything

[limber portal]

Do you receive an error when trying to open?

[limber portal]

Have you edited the panel specific limit in dashboard > panel configs > limits?

[scarlet swift]

no. Tysm :)

[limber portal]

Np

[scarlet swift]

I was looking for it, ig I didn't look down enough

[regal charm]

Hi all, I just added the ticket bot onto our server but not sure what else to do in order to set it up

[humble sequoia]

Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

Create a Panel

To create a panel we are going to need to head over to the Panel Configs Tab on the Dashboard.

Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and you are ready to get started with configuring your panel.
An example of a creating a panel is shown below.

Send the Panel to a Channel

Once the panel has been created, use the blue Send button and select the channel you want the panel to be sent to.

The Panel wasn't send

Use the </debug:ID> command to diagnose possible permission issues with the bot.

[limber portal]

Hey,

Check out for basic config

[regal charm]

thank you

[iron night]

Gave +1 Rep to @limber portal (current: #21 - 214)

[limber portal]

No worries

[wary condor]

How to auto set name for ticket

[humble sequoia]

Ticket names

The ticket name is the default channel name of all tickets. To edit it, go to your Dashboard > Panel Configs > Ticket. There you can edit the channel name of opened and closed tickets. You can also use variables in there.

Note: This is a premium feature

[limber portal]

^

[wary condor]

ok thanks

[limber portal]

np

[tribal stratus]

Claim

[humble sequoia]

Claiming Options

Claiming allows you to change the ticket name, category and permissions. To use it you have to enable it first on your Dashboard > Panel Configs > Claiming

Note: This is a premium feature

[weak wing]

how to make auto delete a closed ticket after a certain time? not delete immediately.

[limber portal]

Hey, you’d set up a watcher automation in dashboard automation, and another automation which has the trigger ticket closed and select start automation as the action

[fair bane]

Is ticket tool down because every time [2-3 days] it dosent respond

[limber portal]

Can you please run /debug and let me know when you have

[fair bane]

i tried

it showed same thing

[limber portal]

Your bot is missing the read messages permission in that channel

[fair bane]

In every channel?

[limber portal]

If it doesn’t respond, it’s missing that permission or another required one like send messages

[fair bane]

But it worked perfectly

and nothing was fiddled with

in server

suddely it had stopped

[fair bane]

• it is impossible because the bot is one of the highest roles

has*

[limber portal]

Well, the height of a role doesn’t affect it’s permissions

[fair bane]

It has administrator priv

litrally

all perms ithas now

[limber portal]

As it can’t send messages in that channel, it must not.

Try running the debug command again

[fair bane]

Ithas perms to do + it is included in every channel + it not priv one

[limber portal]

Yep, still missing permissions

[fair bane]

hmmm

+got administration erms

[limber portal]

That’s bot permissions, not channel permissions.

It doesn’t have admin, otherwise sending the message would be successful

[little parcel]

How can i let ticket tool build my shopify store

[humble sequoia]

Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

Create a Panel

To create a panel we are going to need to head over to the Panel Configs Tab on the Dashboard.

Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and you are ready to get started with configuring your panel.
An example of a creating a panel is shown below.

Send the Panel to a Channel

Once the panel has been created, use the blue Send button and select the channel you want the panel to be sent to.

The Panel wasn't send

Use the </debug:ID> command to diagnose possible permission issues with the bot.

[limber portal]

^^

[fair bane]

.

O TY

thanks @limber portal

[iron night]

Gave +1 Rep to @limber portal (current: #21 - 215)

[limber portal]

Np

[frail palm]

I really need to talk to a mod it's super important

[limber portal]

If it’s regarding ticket tool support, you can ask here

If you need to report a user, make a report ticket in #🎫│make-a-ticket

[dense violet]

Hey! Is it possible to add buttons for creating a ticket to another message than the bot's message?

[pseudo ravine]

Hey there. The closest thing we have is having a 3rd party bot run the $new command after the button is pressed

[dense violet]

okay! so that is allowed? because some bots have terms that you cannot activate their bot with other bots, bla bla bla.

And is it possible to let the bot say $new with a category?

[pseudo ravine]

Yes, we have an area on the dashboard that lets you add bots IDs so that they can run the commands

[humble sequoia]

Command Style Tickets!

Command Style Tickets allow you to open tickets VIA the $new or $ticket commands. This feature also allows you to open tickets for people, by using the aforementioned commands with the user's ping or ID.

You can enable this feature by heading over to your server's dashboard. Then head over to Panel Configs ➞ Settings ➞ Command Style Tickets. (GIF below shows you how to get to it as well).

This section of the panel settings also contains the following features

• Bypass channel list and watch all of them → when you enable this option, Ticket Tool will create a ticket whenever someone uses the $new or the $ticket command in a channel it has access to .

• Channel to monitor for command $new and $ticket → This is the opposite of the previous option, you can actually select in which channels Ticket Tool should look for the $new command instead of looking in the whole server.

• Delete command after creating ticket → If enabled, Ticket Tool will delete the command (whether it's $new or $ticket) a few seconds after you run it.

[dense violet]

Oh wow! thats sick. is that premium only?

[pseudo ravine]

It's free

[dense violet]

cool

I will take a look at that soon, thanks for the support :)

[pseudo ravine]

You're welcome, glad I could help!

[dense violet]

thanks @pseudo ravine

[iron night]

Gave +1 Rep to @pseudo ravine (current: #13 - 305)

[dense violet]

gg

[edgy bay]

what does this even mean

[limber portal]

Hey, check your buttons in dashboard > panel configs > buttons > create ticket and make sure you have an emoji selected / text for the button

[edgy bay]

i do have that

[limber portal]

I would also check the rest of your buttons

[edgy bay]

Ok i got past that bit now. Was one button i wasnt even using which had something weird with it. Now could you please tell me, why are people not getting invited to the ticket when i ping them

What permission am i missing

Tickettool already has admin, is that not enough

[limber portal]

Have you added those roles to the support team roles? Channels don’t work like threads, pinging them will not instantly make them able to see the channel

[edgy bay]

Oh i didnt realize it was just a normal channel. How do i turn it into a thread then?

Thats how i want it to be

[limber portal]

Panel Configs --> Thread Style --> Enable thread style ticket creation

This is a premium feature

[edgy bay]

Oh i got premium, dont worry

Ok im getting somewhere now. Now why are the mods getting double pinged? any idea?

[limber portal]

Ticket tool will automatically ping them regardless if you have auto add team to ticket enabled, so having the pings in the ticket messages makes it doubled

[edgy bay]

Will it ping the user who opened the ticket as well? or should i keep that in the message

[limber portal]

No, it adds them manually without the ping

[zealous sandal]

hello, why can i put a very limited amount of text in the ticket message? i use a form to describe a problem before ticket opened, but problem just cut off in the ticket message

[limber portal]

Heya, without premium there are character limits for the messages enforced

[edgy bay]

yeah but do they get pinged in the process? i want them to get notified so they are able to find the newely opened ticket channel

[zealous sandal]

awful, thank you

[iron night]

Gave +1 Rep to @limber portal (current: #21 - 216)

[limber portal]

No, adding them manually doesn’t include a ping, you should keep it in the ticket message

[limber portal]

Glad I could help

[edgy bay]

{user} is this how you ping the user, correct?

[limber portal]

There are several variabled that all do the same thing of mentioning the ticket creator, the one I general use is {ticket.user} although using another with the same purpose is fine

[humble sequoia]

Ticket Variables (2/5)

- Note: The variables below are meant to be used within ticket messages, or tags triggered within tickets

{panel.count} ➞ The current count number of the panel
{panel.name} ➞ The name of the panel
{panel.ticketLimit} ➞ The current limit of the panel

{ticket} ➞ <#channel> ➞ Channel mention of the ticket
{ticket.id} ➞ Channel ID of the ticket

{ticket.user} = <@user> ➞ User mention of the ticket user
{ticket.user.name} ➞ Name of the ticket user
{ticket.user.id} ➞ User ID of the ticket user
{ticket.user.nickname} ➞ Nickname of the ticket user
{ticket.user.icon} ➞ Direct Url of the profile picture of the ticket user
{ticket.user.tag} ➞ Tag / Discriminator of the ticket user
{ticket.user.full} ➞ Username + Discirimator of the ticket user

$variables2

[edgy bay]

does the one i provided work?

[limber portal]

Should do yes

[edgy bay]

Ok thank you so much for all the help

[limber portal]

No worries, glad I could assist

[fallow ingot]

@desert saddle No advertising please.

[red briar]

Where do I post my ticket

[limber portal]

Can you give more context?

[red briar]

I have the firestorm Ea and it say’s to post my ticket

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[limber portal]

^^

[cyan prawn]

Someone help me? Now the transcription is only being sent to the channel I defined

I want the person who opened the ticket to be able to download it too

[limber portal]

Hey, you can enable dm transcription, where ticket tool will dm the ticket creator the transcript

Please note this is a premium feature

[cyan prawn]

But before, you could download it directly from the open ticket

Now just send it to another channel

[limber portal]

Not sure entirely what you mean

The html file to download the transcript has never been sent in the ticket itself

[cyan prawn]

For me it was always direct through the message, both support and the user could download the transcript

[limber portal]

Can you send a screenshot? Perhaps I’m misunderstanding

[cyan prawn]

I don't have a screenshot, because apparently the bot no longer does this, but it used to send the transcript directly to the support chat 🥹

[limber portal]

Like I said to the best of my knowledge ticket tool has never sent the transcript in the ticket

It may have been another bot

[cyan prawn]

I swear it's always been like this for me, now I went to edit the bot and it's different

[limber portal]

Well, it’s definitely not possible now

[cyan prawn]

Ty anyway!! 💖

[iron night]

Gave +1 Rep to @limber portal (current: #21 - 217)

[limber portal]

No worries, sorry I couldn’t do more

[vale moth]

Failed: Invalid Form Body components[0].components[0].options[7].emoji.name[BUTTON_COMPONENT_INVALID_EMOJI]: Invalid emoji

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[queen bobcat]

how do i change the message i cant click the " message content "

[limber portal]

Hey there, that is premium only right now

[queen bobcat]

so to make an message that isnt " help " is premium only

[limber portal]

You can customise this section without premium, however the rest is premium

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[tacit coyote]

احا ايههه احا ايههههه احا ايههههه احه ايههههه احا ايهههه احا

[robust sandal]

aha aah

Sindhi (sd) → English (en)

[dusk drift]

Any reason/anyone know why when a ticket is opened I get like 2-4 extra “welcome” messages in my tickets

[pseudo ravine]

Hey there. It seems to be your client being messed up. The date on the ticket messages are before the current messages

[dusk drift]

Oh wow thanks, any way or advice to fix? Sorry i'm a tech bob don't know anything

[pseudo ravine]

You can go to your User Settings > Scroll all the way down > Clear Cache

That might work

[left spruce]

Hi everyone! I have a question. If I remove Ticket Tool integration from my server the payment about the Premium service will be interrupted?

[limber portal]

Hey, if you remove the free bot from the server this will cancel your premium subscription

[left spruce]

Thank you! 🙂

[iron night]

Gave +1 Rep to @limber portal (current: #21 - 218)

[limber portal]

No problem

[left spruce]

Another question. I have accidentaly activated twice the premium service on a single server and I'm paying for every activation. How can I remove just one of the two activations?

[humble sequoia]

<:TicketToolOffline:1018980643092312155> Cancel your subscription

We're sorry to see you go!

To cancel your Ticket Tool Premium Subscription, just head over to your User Settings in Discord, then Subscriptions. Look for Premium Apps and click on Manage Subscriptions. There you can cancel your subscription at the end of your billing cycle.

User Settings > Subscriptions > Premium Apps > Manage Subscriptions > Cancel

[limber portal]

see if helps

[woeful parrot]

How can I do something like this?

[humble sequoia]

<:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706> Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on

First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

• Panel doesn't send? Make sure you have a valid emoji selected
• Option doesn't show up? Check if two options have the same panel in the DropDown Editor

$dropdown

[limber portal]

^^

[last osprey]

Hello, my ticket keeps naming to numbers when I have it set to name each ticket by the name of the ticket opener. What could be the issue

[limber portal]

Hey, do you have premium?

[last osprey]

I do not

for the past week it hasnt been an issue

[limber portal]

currently the ticket names are a premium only feature, anything with a is premium only

[last osprey]

hmm okay we'll buy premium then

thanks

[humble sequoia]

Discord Ticket Tool Premium <:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706>

Premium can now be purchased directly through discord! Either in the app directory (server settings) or directly from the bots profile.

<:TTWarning:1034178155872784494> Important Information <:TTWarning:1034178155872784494>

ONLY purchase premium through ONE of the two Ticket Tool Bots. If you purchased premium on the primary bot (White logo) and plan to use the premium bot, don't kick the primary bot!

What's different?

The Monthly price changed from $6.00 to $5.99
Yearly subscriptions are not yet available
Don't kick the bot, otherwise, the subscription will be canceled automatically
You'll need to buy the subscription from a computer or on the Application Directory
You might need to run the /premium command on your server to sync the premium status with your dashboard
A subscription can not be transferred between Servers

[limber portal]

no worries

[woeful parrot]

Is there a video of the method?

[limber portal]

No, would you rather have it in a different language?

[woeful parrot]

Yes

[limber portal]

Which one?

[woeful parrot]

Arab

[humble sequoia]

<:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706> قائمة الخيارات / Drop-down

تحل قائمة الخيارات محل الأزرار الموجودة في رسالة لوحة التذاكر الخاصة بك وتستخدم القائمة مع جميع اللوحات الخاصة بك. لإعداد هذا، توجّه الى إعدادات اللوحة، وحدد لوحة التذاكر الرئيسية.

<:Numbericons1:1018864164032225340> تمكين نمط الخيارات

أولًا، عليك تفعيل نمط الخيارات. وبعدها يجب عليك إضافة عناصر في محرّر الخيارات. الآن يمكنك البدء بتعديل الخيارات الخاصة بك!

<:Numbericons2:1018864168041971712> محرر الخيارات

كل سطر في محرر الخيارات يمثّل سطر من قائمة الخيارات على الدسكورد. يمكنك إضافة المزيد من الخيارات، بواسطة الضغط على

أولًا، عليك إختيار لوحة تذاكر. هذه هي اللوحة التي سيفتح لها هذا الخيار تذكرة.
لا تقم بتحديد نفس اللوحة مرتين. يجب أن يكون لكل خيار لوحة مختلفة

وبعد ذلك يمكنك وضع عرض. هذا هو عنوان هذا الخيار وسيظهر في قائمة الخيارات. يمكن تعيين الوصف مباشرة بعد ذلك، والذي سيكون أسفل العنوان باللون الرمادي.

بالإضافة إلى ذلك، يمكنك تحديد رمز تعبيري (إيموجي) سيتم عرضه أمام كل خيار. يمكنك إما إدخال معرف الرمز التعبيري يدويًا أو تحديده في أداة التحديد.

المشاكل الشائعة ⚠️

• اللوحة لا تعمل؟ تأكد أنك قمت بإدخال رمز تعبيري صحيح.
• الخيار لا يظهر؟ تحقق مما إذا كان هناك خياران لهما نفس اللوحة في محرر الخيارات.

$ardropdown

[limber portal]

^^

[blissful timber]

Hi friends. How are you
I am looking buyers for sell my NFTs

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[limber portal]

^

[fair bane]

My stat is still not working

the same thing is happening.

[limber portal]

You mean your stats in dashboard > statistics?

[fair bane]

nono

like yesterday

wait i knknow

[limber portal]

Did you resolve it?

[fair bane]

I want so that no one can chat in it

but then the thing is i cant lock channel

[limber portal]

Can you clarify?

You want nobody to be able to talk in tickets?

[fair bane]

no like where i setup the tickets

there is a channel where i set the ticket up

[limber portal]

Is this a ticket tool issue or a general discord permission issue?

[frozen goblet]

how to invite the private bot to my server

[humble sequoia]

Inviting and Enabling Premium Bot

The first thing you will need to do is invite the premium bot, an invite can be found here

Once the bot is in your server we will head to the dashboard and manage your server. When you are managing your server, you want to head into "Server Configs" then click the drop down menu under "Select the bot you would like to use on this server" then click "Ticket Tool#6207" and then save.

[limber portal]

^^

[fair bane]

I want no one to chat in that channel so yeah thats the issue verified ppl can talk i wanna remove so i lock but then the bot ccant make tickets

[limber portal]

Sounds like you just need to tweak the channel permissions.

Please be aware this channel is for direct ticket tool help only

[fair bane]

yes but like i want ticket to also be ablee to work

like yesterdays issue comes

[limber portal]

You just need to make sure ticket tool has the correct permissions. That was the cause of yesterdays issue

[frozen goblet]

i still dont understand where do you find that

[limber portal]

Dashboard > server configs

[fair bane]

ok

[frozen goblet]

i found it

[fair bane]

ty @limber portal

[iron night]

Gave +1 Rep to @limber portal (current: #21 - 219)

[toxic aurora]

can this be done using this bot?

[stray bobcat]

Of course.

[humble sequoia]

<:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706> Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on

First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

• Panel doesn't send? Make sure you have a valid emoji selected
• Option doesn't show up? Check if two options have the same panel in the DropDown Editor

$dropdown

[toxic aurora]

premium?

[stray bobcat]

Nope, available with free 🙂

[toxic aurora]

lol alr ty

thanks @stray bobcat

[iron night]

Gave +1 Rep to @stray bobcat (current: #36 - 80)

[stray bobcat]

You're welcome!!

[fair bane]

It has all the perms needed view send and manage

nvm fixed

[toxic aurora]

I did the thing in the dashboard now how can I put it in my server?

[fair bane]

Save n invite to ur server

[toxic aurora]

where is the invite thing?

[fair bane]

wait explain what all u did

[toxic aurora]

I just did this

made the drop down thing

[fair bane]

ok wait i see

[toxic aurora]

I already have the normal thing in my server

[fair bane]

did u do this?

[toxic aurora]

yes

its saved

I have the normal one from before

[fair bane]

can u try setting it up again

[stray bobcat]

You need to send or update your existing panel

[toxic aurora]

how to do that?

[humble sequoia]

Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

Create a Panel

To create a panel we are going to need to head over to the Panel Configs Tab on the Dashboard.

Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and you are ready to get started with configuring your panel.
An example of a creating a panel is shown below.

Send the Panel to a Channel

Once the panel has been created, use the blue Send button and select the channel you want the panel to be sent to.

The Panel wasn't send

Use the </debug:ID> command to diagnose possible permission issues with the bot.

[toxic aurora]

thanks

that was simple

[analog raven]

how much is the ticket tool?

[humble sequoia]

Discord Ticket Tool Premium <:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706>

Premium can now be purchased directly through discord! Either in the app directory (server settings) or directly from the bots profile.

<:TTWarning:1034178155872784494> Important Information <:TTWarning:1034178155872784494>

ONLY purchase premium through ONE of the two Ticket Tool Bots. If you purchased premium on the primary bot (White logo) and plan to use the premium bot, don't kick the primary bot!

What's different?

The Monthly price changed from $6.00 to $5.99
Yearly subscriptions are not yet available
Don't kick the bot, otherwise, the subscription will be canceled automatically
You'll need to buy the subscription from a computer or on the Application Directory
You might need to run the /premium command on your server to sync the premium status with your dashboard
A subscription can not be transferred between Servers

[limber portal]

^^

[ornate ginkgo]

is there a way to see a list of who has closed to most tickets, sort of a leaderboard to see which staff is completing tickets?

[zenith spindle]

hello administration how are you I need help I can't make a loan look what I get

[toxic aurora]

If i remove one of the dropdowns do i have to send it again?

[slender minnow]

yes

you can also use the update button to update the panel

that way you will not have to send the panel again

[limber portal]

Hey, you can see all available statistics in dashboard > statistics

[limber portal]

Hey, are you seeing that when you try to make a ticket?

$esticket

[humble sequoia]

Equipo de Soporte Español

Querido usuario, si está buscando ayuda, por favor abra un ticket para contactar al Equipo de Soporte Español. Diríjase a #🎫│make-a-ticket y presione el botón :flag_es:.

[limber portal]

If you want help in spanish 🙂

[weak wing]

is max-delay only 30min for Ticket Closed trigger?

[limber portal]

No, you can set your time in seconds in the box on the right

[toxic aurora]

guys where is the place in setting where i can put who to ping when ticket is opened, I cant find it

[humble sequoia]

How to automatically ping my support team on a ticket?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to ping your support on
4. Open the Ticket options menu
5. Click on Edit Ticket Message
6. In the Message Content use one of the role mention syntax (**{@Role Name}** / **{Role ID}**)
7. Save changes

Note: For this to work properly, Ticket Tool requires the Mention Everyone permission. Or the role must have the Allow anyone to @mention this role setting enabled

[limber portal]

^^

[toxic aurora]

thanks

[iron night]

Gave +1 Rep to @limber portal (current: #21 - 220)

[toxic aurora]

why is it like this?

@limber portal u there?

[limber portal]

That’s a discord cache issue, try restarting discord and see if your client updates

[toxic aurora]

alr

[glacial ledge]

Hi

I purchased premium earlier today but still have trouble using the areas I thought I would gain access to using premium

[hot ibex]

Hello, had a question about Statsitics. Is there a way to check tickets in a panel with regards to being able to track how much time a ticket was open for prior to closing?

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[restive condor]

Hey there! Not through Statistics, but you can include this onto the ticket transcript message

[humble sequoia]

Additional Variables (4/5)

Time Variable
Sends the current unix time in seconds. Optionally add or remove seconds

<t:1704828839:R> ➞ <t:1704872039:R>
<t:1704828839:R> ➞ <t:1704785639:R>
<t:{time}:R> ➞ <t:1704828839:R>

_ _

<t:1641006000> ➞ <t:1641006000>
<t:1641006000:f>➞ <t:1641006000:f>
<t:1641006000:F> ➞ <t:1641006000:F>
<t:1641006000:D>➞ <t:1641006000:D>
<t:1641006000:d> ➞ <t:1641006000:d>
<t:1641006000:t> ➞ <t:1641006000:t>
<t:1641006000:T> ➞ <t:1641006000:T>
<t:1641006000:R> ➞ <t:1641006000:R>
» You can use https://hammertime.djdavid98.art/ to create custom dates/times

Smart Time variables (only for tickets)

{time.deleted.age} - time difference between ticket created and deleted
{time.closed.age} - time difference between ticket created and closed
{time.opened.age} - time difference between ticket opened and closed
{time.claimed.age} - time difference between ticket created and claimed

Static Time Variables

{time.created} ➞ Time of ticket creation
{time.deleted} ➞ Time of ticket deletion
{time.claimed} ➞ Time of ticket claiming
{time.closed} ➞ Time of ticket closing
{time.opened} ➞ Time of ticket opening

These variables only input the time as a number in seconds. Put this variable inside the unix time format for this to show you the date and time
Example: <t:{time.created}:R}

$variable4

[restive condor]

Static Time Variables

Here's a more in detail explaination on the 5 variables

[jade topaz]

Is there to make the ticket delete straight after a person closes it
Like automatically

or does the support team have to delete them all manually?

[hot ibex]

Interesting. Hadn't thought to consider doing it that way. Thanks!

[iron night]

Gave +1 Rep to @restive condor (current: #35 - 88)

[limber portal]

Dashboard > panel configs > general > disable 2 step ticket

[jade topaz]

Thank you alot ❤️

[iron night]

Gave +1 Rep to @limber portal (current: #20 - 221)

[jade topaz]

You helped me

[limber portal]

no problem

[leaden idol]

hi help me pleas need for mi link bicouse haw new ip adres

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[restive condor]

You were already told you're in the wrong place, unfortunately we can't help

[tidal trail]

I'm not sure what I did wrong. My users can't make tickets anymore
not showing the name of the server as it might violate server rules

long story short, the ticket dialog box isn't showing up for anyone

[restive condor]

Hey there! Go to your server Dashboard > Panel Configs and resend the panel

@leaden idol Please don't share what looked like your IP here

Or anywhere

[tidal trail]

thanks @restive condor

[iron night]

Gave +1 Rep to @restive condor (current: #34 - 89)

[restive condor]

No problem

[tidal trail]

you guys are always so fast about helping us. love this bot!

[restive condor]

Happy to hear that ❤️

[kind rover]

Hi, I have a problem, I can't change texts on my ticket. When I click on message content it doesn't let me type

[limber portal]

Hey, that customisation is currently premium only

[kind rover]

Oh okay ty

[iron night]

Gave +1 Rep to @limber portal (current: #20 - 222)

[limber portal]

Np

[mint swan]

can I pay using cryptocurrency?

[restive condor]

Hey there! Yes

[humble sequoia]

PayPal - [e-mail]
BitCoin - 3HhKKAdb9eEvCe2tvzB8bAa8nebHY6qcPA
LiteCoin - MEQX3knLAuotrKnvk3HDNBK5gdRn6PZhHy

Prepay/Direct Payment

To prepay send the payment using your desired method - Available options listed bellow.

⚠️ $18 per 3 months. ⚠️
$66 per year.

(If using the direct payment option, you need to be paying for at-least 3+ months.)

Regular Prices when paying within Discord:
$5.99/per month

Once your payment is sent let us know so we can confirm and get you your key.

- Purchases done with this method are non-refundable.

<:paypal:924596360840372234> Paypal ("Goods and Services" or "Family and Friends")

[e-mail]

<:bitcoin:924638849135689749> BTC - Bitcoin

3HhKKAdb9eEvCe2tvzB8bAa8nebHY6qcPA

<:Litecoin:972176945972383815> LTC - LiteCoin

MEQX3knLAuotrKnvk3HDNBK5gdRn6PZhHy

I sent the payment now what?

After you send the payment, please send a screenshot with proof of payment, our <@&615146349700186112> will verify your payment and will get you setup. For crypto payments, we are waiting for at least ONE verification.

All prices in USD - 3 months min for direct payment

After a successful payment

Provide us with your server ID, where you want your premium key to be redeemed. This has do be done by us

[mint swan]

i payed

[restive condor]

Lovely, go ahead and #🎫│make-a-ticket

[timber tiger]

how do i change ticket limit? i have 1 per person rn

[restive condor]

Hey there! Dashboard > Panel Configs > Limits

[jaunty bolt]

it is not letting me change panel message

nevermind i got it lol

[jade topaz]

É possível mudar a mensagem "Ticket limit reached, You already have 1 tickets open of the 1 allowed for this panel" ?

[summer vale]

So, clicking the direct transcript button doesn't work, it creates the seperate link but when you click that it's just a blank white page?

[barren skiff]

Is the main webpage running a bit slow today?

[jade topaz]

Is the site down?

[scenic plinth]

We're actively looking into the site being a little slow, bare with us.

[barren skiff]

Sounds good! I just wanted to make sure it wasn't on my side, thank you!!! ❤️

[iron night]

Gave +1 Rep to @scenic plinth (current: #9 - 361)

[scenic plinth]

As many might have guessed it... someone wasn't very happy and decided to take out their anger, or atleast attempt to, on our site. The site looks to have returned to normal speeds.

[jade topaz]

hey i bought premium but it says my status is still free, how to fix

nvm im goated and found out how

[restive surge]

Are you able to change the layout of the ticket name from a number to the name of the user who created said ticket?

[humble sequoia]

Ticket names

The ticket name is the default channel name of all tickets. To edit it, go to your Dashboard > Panel Configs > Ticket. There you can edit the channel name of opened and closed tickets. You can also use variables in there.

Note: This is a premium feature

[restive surge]

I knew it, Was just looking in the wrong spot.

[summer vale]

I wonder how when you use cloudflare...

[summer vale]

Anyway, this is resolved presumably because the site is back.

[obtuse sparrow]

is there a way to make a role that can view all active tickets but wont be pinged by them?

[pseudo ravine]

Hey there. You can add a support team role to all of your panels

[obtuse sparrow]

i have a main support team role that manages tickets but i was wondering if i can add another person to also deal with tickets who does not get pinged by them like the support role

[pseudo ravine]

You can add multiple support team roles

[proven spruce]

@pseudo ravine @restive surge @humble sequoia

[pseudo ravine]

Do you need any support with Ticket Tool? There's no reason to ping staff or a random user

[wraith marlin]

Hello, I hope I’m writing there, I have problems with the ticket tool, after we added the bot to the server and gave it a channel, when other people create a ticket, they cannot write there, maybe someone knows why? He seems to have all the rights

[limber portal]

Can you send a screenshot of what people see when they open a ticket?

[wraith marlin]

Here we wrote to him, later he sent a screenshot saying he couldn’t write here

[limber portal]

Can you check server settings > audit log and see if there's an entry denying his permissions?

[wraith marlin]

This is the only thing there, it says that he created a ticket and that’s it, could this be a person’s problem, not ours?

[limber portal]

Yes, it seems like they have full permissions to type in your ticket.

[wraith marlin]

Is it possible to check a ticket quickly, literally in 5 minutes?

[limber portal]

If you mean in this server, I can't check tickets as I'm not official staff, only proficiant

[wraith marlin]

I thought I’d check it quickly on mine, but I’ll find someone from my friends, thanks)

[iron night]

Gave +1 Rep to @limber portal (current: #20 - 223)

[limber portal]

no worries

[timber tiger]

what command do i use to add someone to a ticket? accidentely kicked someone

[idle flint]

Use the $add command

[red glen]

Is there a workaround to the claiming thing being premium?

[lunar solar]

No it's a premium feature

[sharp shale]

if i kick and re-add the bot, will all the configs and setting still work?

[lunar solar]

yes but there should be no reason to kick the bot. What issue are you having?

[toxic aurora]

how to edit the messege here ;-;

elo?

[covert swallow]

Panel settings | Panel | Panel message

[woeful ingot]

Help, I created test server to try things, and when I used the variables in Message Ticket, it didn't even changed

How I wrote:

And what he shows when opening ticket:

(please ping me when you will send respond to me)

[void bloom]

Is there a function to grant a role to a user when a ticket is created?

[echo yacht]

Unfortunately no

[void bloom]

ok

[echo yacht]

Where are you putting that? The correct place for that is going to Dashboard Panel Configs > Messages > Edit Ticket Message

And click in Embed Editor

[pseudo ravine]

Do you have premium?

[woeful ingot]

I put there, but the message didn't even changed

[echo yacht]

Could I get the server ID?

[woeful ingot]

wait, lemme do one thing

[woeful ingot]

can i know how does reason variable work?

[echo yacht]

Look at this ⬇️

[humble sequoia]

Supported Variables

- Note: Remove the ! from all of the variables for proper work

{!server.name} ➞ Name of the server
{!server.id} ➞ ID of the Server
{!server.icon} ➞ Direct URL to the Server's Icon
{!server.banner} ➞ Direct URL to the Server's banner, if available

{!channel} = <#channel> ➞ Channel link of the current channel
{!channel.name} ➞ Name of the current channel
{!channel.id} ➞ ID of the current channel

{!author} = <@user> ➞ Mention of the user triggering this message
{!author.name} ➞ Name of the user triggering this message
{!author.id} ➞ ID of the user triggering this message
{!author.nickname} ➞ Nickname of the user triggering this message
{!author.icon} ➞ Direct Url of the profile picture of the user triggering this message
{!author.tag} ➞ 4 digit tag (discriminator) of the user triggering this message
{!author.full} ➞ username + 4 digit discriminator of the user triggering this message```
```diff
- Note: The variables below are meant to be used within ticket messages, or tags triggered within tickets

{!panel.count} ➞ The current count number of the panel 
{!panel.name} ➞ The name of the panel
{!panel.ticketLimit} ➞ The current limit of the panel

{!ticket} = <#channel> ➞ Channel mention of the ticket
{!ticket.id} ➞ Channel ID of the ticket

{!ticket.user} = <@user> ➞ User mention of the ticket user
{!ticket.user.name} ➞ Name of the ticket user
{!ticket.user.id} ➞ User ID of the ticket user
{!ticket.user.nickname} ➞ Nickname of the ticket user
{!ticket.user.icon} ➞ Direct Url of the profile picture of the ticket user
{!ticket.user.tag} ➞ Tag / Discriminator of the ticket user
{!ticket.user.full} ➞ Username + Discirimator of the ticket user```

_ _

_ _

Additional variables

Roles can be either
{@role name} or {role ID}

{create.reason}
{claim.reason}
{close.reason}
{delete.reason}
» Reasons for a given action

Transcript Variables

{!ticket_name} ➞ Name of the ticket
{!panel_name} ➞ Name of the panel
{!transcript_url} ➞ File link of the transcript

Hide Link under blue text:

[Click me](https://tickettool.xyz) ➞ Click me

Time Variable
Sends the current unix time in seconds. Optionally add or remove seconds

<t:{!time?m=+43200}:R> ➞ <t:1704945480:R>
<t:{!time?m=-43200}:R> ➞ <t:1704859080:R>
<t:{!time}:R> ➞ <t:1704902280:R>

_ _

<t:1641006000> ➞ <t:1641006000>
<t:1641006000:f>➞ <t:1641006000:f>
<t:1641006000:F> ➞ <t:1641006000:F>
<t:1641006000:D>➞ <t:1641006000:D>
<t:1641006000:d> ➞ <t:1641006000:d>
<t:1641006000:t> ➞ <t:1641006000:t>
<t:1641006000:T> ➞ <t:1641006000:T>
<t:1641006000:R> ➞ <t:1641006000:R>
» You can use https://hammertime.djdavid98.art/ to create custom dates/times

[woeful ingot]

alr, but how does i need to create reason?

i already typed it in buttons

i mean dropdown style

[pseudo ravine]

Create reasons are only used when the ticket was created by a command, not the panel button

[woeful ingot]

oh

[sharp geyser]

hi! is it possible to get rid of the "server info" stuff, and just keep the embed at the bottom?

[pseudo ravine]

Hey there. That is the transcript itself

[sharp geyser]

ah, since there's a "direct link" button at the bottom i thought there would be a way to have one or the other. that's alright though, thank you!!

[pseudo ravine]

You're welcome, glad I could help!

[sharp shale]

i just want to remove the integrated role

[lunar solar]

It will create again when re-invited

[sharp shale]

not if i deselect the perms

[lunar solar]

Yeah that won’t work

[sharp shale]

it does

[lunar solar]

TT won’t work if you do that