🆘│community-support

[granite swallow]

is there a lifetime option for premium?

[cursive phoenix]

No there is not, sorry

[granite swallow]

so only 1 month for $5 right?

where can i find the subscription thing

[cursive phoenix]

If you would like to prepay for 3+months you can do that with a direct payment. Would that be something you are insterested in?

[granite swallow]

just asking for another server that im admin in. i didnt know the prices for how many month(s).

[cursive phoenix]

Since support is currently closed you'd have to wait till they reopen to do so tho just FYI

[granite swallow]

all good

where can i find more information about premium?

[humble sequoia]

Ticket Tool Premium (Chargebee)

If you bought your subscription within our website you can manage your subscriptions at https://tickettool.xyz/subscriptions

Why Premium?

Premium lets you customize the bot just how you want it. It also helps keep the bot running.

[granite swallow]

thanks

thanks @cursive phoenix

[iron night]

Gave +1 Rep to @cursive phoenix

[cursive phoenix]

i didnt send that someone else did and it wasnt really the right thing

[humble sequoia]

<:premium:662032717906444329> Premium Perks

Faster Premium Bot
Automatic Transcripts
Full Customization
Direct Messages
Ticket Automation
Thread Style Ticketing
Premium Support
Scheduled Panel Availability
Integrations

You can purchase premium here:

https://tickettool.xyz/premium

Price

$6 - Monthly
$66 - Yearly

Premium

[cursive phoenix]

that tells you a little about premium 🙂

[gusty kelp]

Is there way to make my mods attach to a ticket?

[humble sequoia]

How can I grant my team access to tickets?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to grant access to
4. Open the General options menu
5. Select your Support Team Roles
6. Save changes

[granite swallow]

thanks again!

[iron night]

Gave +1 Rep to @cursive phoenix

[idle flint]

See the embed above ^^

[gusty kelp]

Sorry but I meant like my ticket support team can attach to the ticket not grant them access.

[idle flint]

Oh, head to the Dashboard > Panel Configs > Permissions > Support Team Open Permissions > Ensure that the Attach Files permission is set to ✅ (Also ensure you are not blocking the role from attaching files for your entire server too)

[gusty kelp]

Thank, you for the help

[sour ravine]

Is there a way to change the name of a ticket that was created. For example when I create a ticket it says <username>’s ticket as the name

[humble sequoia]

Ticket names

The ticket name is the default channel name of all tickets. To edit it, go to your Dashboard > Panel Configs > Ticket. There you can edit the channel name of opened and closed tickets. You can also use variables in there.

Note: This is a premium feature

[gusty kelp]

Is it suppose to show attach or something?

[odd saddle]

Hello, i want to change welcome message for the tickets, is there any max len? Because i can't paste all my message there. If yes, will this length be unlocked with premium features?

Also, can i please pay with crypto? Purchasing with bank card is not possible from my country to outside

[idle flint]

For non-premium users, yes there is a character limit, for Premium users, there is not.

[idle flint]

Yes, we have crypto options for paying for Premium (BTC and LTC).

You should head to #🎫│make-a-ticket and open a Billing Ticket once the holiday lockdown has been lifted

[odd saddle]

Okay, thank you

[iron night]

Gave +1 Rep to @idle flint

[odd saddle]

I can't access now to the billing tickets, i need to wait for the end of lockdown?

[jade topaz]

yes dude

[odd saddle]

Okay, thank you, will wait, i just got 7 days trial

[iron night]

Gave +1 Rep to @iron night

[desert cedar]

bjr

j'ai une question

[jade topaz]

Salut, dis moi 🙂

[desert cedar]

comment on fait pour que genre

a l'ouverture du ticket ticket tools mentionne un rôle que je veux

[desert cedar]

Est ce que je pourrais te mp ?

[jade topaz]

1. Accédez à votre tableau de bord
2. Ouvrez l'onglet Configurations du panneau
3. Sélectionnez le panel sur lequel vous souhaitez envoyer un ping à votre support
4. Ouvrez le menu Ticket options
5. Cliquez sur Editer le message du ticket
6. Dans le contenu du message, utilisez l'une des syntaxes de mention de rôle ({@Nom du rôle} / {ID du rôle}).
7. Sauvegarder les modifications

[desert cedar]

okay, merci

[jade topaz]

pas de soucis

[desert cedar]

mp ?

[jade topaz]

tu peut dire ton aide ici, je t'aiderais 🙂

[desert cedar]

Je pref en mp dsl

[humble sequoia]

⚠️ Please read the messages previously sent by our team ⚠️

[south topaz]

If you use command ,you can by typing $new or $ticket ID(or @mention) REASON so: $new ID Reason or $new User Reason

[light violet]

How do I recover a deleted ticket ?

[jade topaz]

Hey there. You cannot recover a deleted ticket

[verbal totem]

hi how do you add buttons

[verbal totem]

hey, do you know how to add buttons to a panel ?

[humble sequoia]

Multipanels

For more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Panel -> Attached Panels

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[jade topaz]

^^

[sweet thistle]

hello

when I try to do /debug it doesnt work, says application did not respond, any help?

[verbal totem]

tyty\

[limber portal]

The bot is missing these perms in your channel

[sweet thistle]

just fixed it a minute ago

I tried everything and then it worked when I gave it all perms even tho i did it earlier, probably a issue.

[limber portal]

Glad you got it sorted

[jade topaz]

how to use form

[manic flint]

I can't do the Setup for the tickrt

[humble sequoia]

Pop-up Forms

A Discord Form lets the user answer individual questions in a pop-up Form, which then displays the answers in the ticket message. This can save time if you already know what you want to ask the user.

Setup Forms

Forms can be enabled under Panel Settings > Form Options > Edit Forms Options. In the new pop-up window, you can now enable and edit your own Form.

Form Options

You can add up to 5 questions in the Discord form. This is a Discord limitation. Each question can have a placeholder in the input field, a minimum and maximum input, multi-line, and also the option to have the answer required.

Options

Question Title ➞ Your Question goes here
Question Placeholder ➞ The placeholder text in the input field
Required ➞ If enabled, the user has to answer this question, to submit the form
Multi-Line Input ➞Allows the user to input multiple lines
Minimum and Maximum Input ➞ Set a minimum and maximum input value for the user

Displaying the Answer

To display the answers from the user, you need to enable Auto display form results on the ticket message as an additional embed

If you don't want a second embed, go into your Panel Configs > Ticket Options > Edit Ticket Message. You use the variable {create.form.x} and replace x with the number of your question. For example, the response to Question 5 can be displayed with {create.form.5}.

[jade topaz]

^^

[jade topaz]

What part didn't you get?

[manic flint]

When i do /Panel It doesnt work

[jade topaz]

Can you show a screen?

[manic flint]

Yes

In your dms?

[jade topaz]

here

[manic flint]

Here It Is

Everytime i try

[jade topaz]

Can you run $debug in the channel with the create a ticket panel please

[manic flint]

Kk

Wait

The Same Thing comes

Like i Text in the Channel $debug and then /Panel

[humble sequoia]

What permissions should I give to Ticket Tool?

When first invited to your server, Ticket Tool should have the permissions shown below in order to ensure an appropriate functioning:

When customizing permissions for the different ticket participants, you must make sure Ticket Tool has the permissions you want it to grant to others, you can learn more about this here.

Missing Permissions
This error is a direct outcome of the bot missing permissions as depicted above. When troubleshooting this error we suggest you go through these steps:

• Use the </debug:1029783024264564765> command to check if the bot is lacking core role or channel permissions.
• Compare the category/channel's overrides and contrast them with the bot's roles to identify any permission denial that is breaking the functioning
• If you can't still figure it out, let our <@&540295656720302081> know so they can guide you through

Additional Resources

• If you are a server administrator and would like to understand more how to set up your server's permissions, we suggest checking the Discord Support Knowledge Base
• If you are a bot developer and are interested in the internal permission hierarchy we suggest you this part of the Discord Developer Docs

Important Note

- Giving Administrator permissions is NOT required and we do NOT encourage you to do unless you are trying to troubleshoot your permissions setup.

[jade topaz]

^^

[manic flint]

?

[jade topaz]

You must allow the above permissions for the bot to respond

[manic flint]

Lemme check

Now i have to do /Setup thx

It worked thank you best Support

[jade topaz]

no worries dude

Hello

[jade topaz]

hi, do you need ticket tool help?

[cyan prawn]

Does anyone know if I can change this message here? "Support team ticket controls"

[jade topaz]

This is a premium feature

[cyan prawn]

Ty!

[jade topaz]

no worries dude

[radiant zodiac]

can you put the ticket into a certain channel, or do they need to be in it's own category?

[limber portal]

You can make tickets all go into one channel if you use thread style tickets (premium only)

[merry trench]

Hello.

Can someone help? So I am trying to set up a ticket to where only certain people can see new tickets and respond in them. However roles are not being shown that I want to have access to tickets.

[limber portal]

^^

Dashboard > panel configs > general > add the role as acsupport team role

[merry trench]

Thank you!

[iron night]

Gave +1 Rep to @limber portal

[humble vigil]

How do I cancel a membership

[humble sequoia]

<:TicketToolOffline:1018980643092312155> Cancel your subscription

We're sorry to see you go!

To cancel your Ticket Tool Premium Subscription, just head over to your User Settings in Discord, then Subscriptions. Look for Premium Apps and click on Manage Subscriptions. There you can cancel your subscription at the end of your billing cycle.

User Settings > Subscriptions > Premium Apps > Manage Subscriptions > Cancel

[limber portal]

^^

[jade topaz]

if i get preuim can i use it on any server?

or it is only for one server?

[cursive phoenix]

Its per server so what ever server you purchase for thats the server that will have premium

[jade topaz]

so one server??

[cursive phoenix]

correct

[jade topaz]

thats expsnive

[cursive phoenix]

Well thats the way it is for premium.

[jade topaz]

How can I change this message? (To create a ticket react with 📩)

[humble sequoia]

**Panel Message**

The panel message is where people react to make a ticket. To customize it head over to your Dashboard --> Panel Configs -> Panel -> Edit Panel Message

[cursive phoenix]

@jade topazsee above

[jade topaz]

But why can't I add the full message?

[cursive phoenix]

With the free version you are limited to how much you can add.

[jade topaz]

Ok Thanks🤍

[cursive phoenix]

No worries.

[jade topaz]

premuim cost 6.99?

[solar dove]

can anyone help me out, it says the ticket category was invalid but when i go to ticket category it says no options

ffs

[restive condor]

Hey there!
$5.99/month through Discord.
$6/month through PayPal/Crypto

[jade topaz]

Alr

[restive condor]

Hey there! May you screenshot?

and they left

[jade topaz]

💀

[fallow ingot]

yeah

[molten imp]

Naww awesome 👌🏻
Lol I never win things, how is it we claim from the #🎉│giveaways 🥳
Thanks so much 🙏🏻

[limber portal]

As kinzy said in that channel a ticket will be made for you

[fallow ingot]

Congratulations

[molten imp]

Awesome, thanks for the help, and happy holidays 😀

[onyx basin]

.

كيف اوخذ الكود تبع البريميوم؟ اخذت فري اسبوع

[robust sandal]

How do I get the premium code? It took free a week.

Arabic (ar) → English (en)

[onyx basin]

?

How can I take premium code

[cursive phoenix]

I'm not sure I understand what you mean.

Do you have a code you want to redeem or do you want to purchase premium?

[onyx basin]

I get free premium for 7 day how can I take the code

To redeem primum

[cursive phoenix]

Are you trying to redeem a free trial ?
Also please do not ping

[onyx basin]

Yes

[cursive phoenix]

You dont need a code, you simply click the button to start the trial

if the button is not there then your server already had a free trial

[onyx basin]

Ok then how to add

The bot to my server

[humble sequoia]

Inviting and Enabling Premium Bot

The first thing you will need to do is invite the premium bot, an invite can be found here

Once the bot is in your server we will head to the dashboard and manage your server. When you are managing your server, you want to head into "Server Configs" then click the drop down menu under "Select the bot you would like to use on this server" then click "Ticket Tool#6207" and then save.

[limber portal]

^^

[cursive phoenix]

thats the premium bot

[onyx basin]

Now I understand you

[cursive phoenix]

you can invite the bot here https://tickettool.xyz/invite

[onyx basin]

Ok thx

[limber portal]

Ah thought you meant the premium bot, sorry ^^

[cursive phoenix]

I think they meant the regular bot first to start the trial

either way they have both invites now lol

[elfin seal]

how can i set it up like this?

[humble sequoia]

Multipanels

For more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Panel -> Attached Panels

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[cursive phoenix]

@elfin seal see

[elfin seal]

can i do this with /Setup?

[cursive phoenix]

im not sure

[elfin seal]

oh

[onyx basin]

How can I make onther buttons for open ticket

[humble sequoia]

Multipanels

For more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Panel -> Attached Panels

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[cursive phoenix]

this help explains @onyx basin

[onyx basin]

How I trans to ar?

[elfin seal]

i dont get it

[cursive phoenix]

I dont have a translated version for that sorry.

[cursive phoenix]

Can you explain what the issue is where exactly are you getting stuck

[elfin seal]

uhh

i dont understand anything

[cursive phoenix]

what are you trying to do?

[elfin seal]

make it look like this

in my server

[cursive phoenix]

so you want a panel with different buttons for different ticket types right?

[elfin seal]

jup attached to that massage

[cursive phoenix]

Ok did you make all your panels for the different ticket types you wish to have?

[elfin seal]

nope i dont understand it

ill do it rq

[cursive phoenix]

ok

Lets say you wish to have two types of tickets. We will call them general and reports

You will need to have a panel called general and another one called reports

In the general panel you can attach the reports to it by following the steps here#🆘│community-support message

does that make sense now?

[elfin seal]

ig so

nah i dont have attached pannels

like this setting

[cursive phoenix]

ok so what are the types of tickets you are wanting to have

[elfin seal]

wait

thats how it looks rn

[cursive phoenix]

ok so you have a panel called Network services

Do you have any other panels?

[elfin seal]

yes

[cursive phoenix]

so are you wanting to attach those to the Network Services panel so they all show up on that panel ?

[elfin seal]

wait

i want them to show up on this

[elfin seal]

like this

[cursive phoenix]

im not the best at providing support and im not sure I'm fully understanding so I'm going to allow someone else to assist you sorry.

Please wait and someone else will help you when ever they can

[pseudo ravine]

Hey there. I’ll be taking over

What exactly are you trying to do?

[elfin seal]

uhm you see the text messages above?

[pseudo ravine]

Could I get a quick message summarizing? All I’ve seen is something about panels

[elfin seal]

uhm yeah i want the tickets attached to my text massage on my dc server

[elfin seal]

like this.

[elfin seal]

on this

[humble sequoia]

Multipanels

For more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Panel -> Attached Panels

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[elfin seal]

you get it?

[pseudo ravine]

Yes, read the message from Ticket Tool

[elfin seal]

yeah i already did, i dont get it

[pseudo ravine]

What part is making you confused?

[elfin seal]

theres not network services

[pseudo ravine]

Are you currently on the Network Services panel?

[elfin seal]

yes

[pseudo ravine]

That’s why

It’ll be sent when you click on Send

[elfin seal]

but

how tf does this work, i dont get it, i dont know anything

[pseudo ravine]

Which part?

[elfin seal]

i only created the pannels not more

[pseudo ravine]

So you’re trying to send the panels?

[elfin seal]

yes and attach

to that massage

can you help me there?

[pseudo ravine]

Click on “Menu” > Click on the blue “Send” button

[elfin seal]

and now i want to attach

[pseudo ravine]

Did you attach the panels and save the changes?

[pseudo ravine]

Click on Menu and then send the panel, do all the panels show up?

[pseudo ravine]

That looks like you sent each individual panel one at a time

[elfin seal]

ah broo

how to fix it?

[pseudo ravine]

You should be able to send the Network Service panel and all panel buttons will be there

[elfin seal]

and how?

[pseudo ravine]

Just like how you’ve sent the other panels

[elfin seal]

i did

[pseudo ravine]

Did that send all of the panels?

[elfin seal]

no

only network

[pseudo ravine]

Did multiple buttons show up on the embed?

[pseudo ravine]

That’s not what I was asking about

[elfin seal]

what then?

[pseudo ravine]

The panel message, was there multiple buttons with it?

[elfin seal]

where`?

[pseudo ravine]

The message sent to your Discord server

[elfin seal]

what is there bro

[jade topaz]

is there a xmas sale?

[pseudo ravine]

No

[jade topaz]

is one planned?

[pseudo ravine]

You said you sent the panel, correct?

[pseudo ravine]

Probably not

[jade topaz]

Ok ty

[pseudo ravine]

That’s from earlier

[elfin seal]

yes?

[pseudo ravine]

You’re welcome, glad I could help!

[pseudo ravine]

Have you sent the panel after I said it the last time?

Just trying to make sure we’re at the same point

[elfin seal]

i dont get it sry

[pseudo ravine]

Right now, go to the dashboard and click on the blue “Send” button

[pseudo ravine]

Click on the send button

[elfin seal]

did

[pseudo ravine]

Did the message have 5 buttons?

[pseudo ravine]

Ok good, all of the panels were sent

You just need to change the button text for each panel

Dashboard > Buttons > Create Ticket > Button Text > Change it to what you want it to say

Do that for all 5 of your panels, and then re-send the panel

[elfin seal]

nah i dont get it

[pseudo ravine]

Which part?

[elfin seal]

renaming

and stuff like that, imma delete everything and beginn new

[pseudo ravine]

There’s no need

[elfin seal]

im gonna come back in 15min, can you show me then?

[pseudo ravine]

https://tickettool.xyz/dashboard/1188522855642710197/configs#pc-menu/pc-buttons/pc-button_create

Go here, and then change the text inside the “Button Text” for all 5 of your panels

[elfin seal]

can you show it to me on 10min?

[pseudo ravine]

The message is right there when you’re ready

[elfin seal]

i dont get it anymore bro

imma come back in 10min and delete everything and try again

[pseudo ravine]

That won’t fix the issue

That’ll just cause you to do more work

[elfin seal]

But i dont fucking understand it anymore

theres to much now

i want it attached like this

[pseudo ravine]

I’ve already showed you what you need to do

[ocean cliff]

how do you make a ticket?

[limber portal]

In this server you currently cannot, please read the message from @iron night

[ocean cliff]

I am trying to make a ticket channel in my server, incase people need help

[humble sequoia]

Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

Create a Panel

To create a panel we are going to need to head over to the Panel Configs Tab on the Dashboard.

Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and you are ready to get started with configuring your panel.
An example of a creating a panel is shown below.

Send the Panel to a Channel

Once the panel has been created, use the blue Send button and select the channel you want the panel to be sent to.

The Panel wasn't send

Use the </debug:ID> command to diagnose possible permission issues with the bot.

[limber portal]

^^

[ocean cliff]

$help setup

[humble sequoia]

Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

Create a Panel

To create a panel we are going to need to head over to the Panel Configs Tab on the Dashboard.

Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and you are ready to get started with configuring your panel.
An example of a creating a panel is shown below.

Send the Panel to a Channel

Once the panel has been created, use the blue Send button and select the channel you want the panel to be sent to.

The Panel wasn't send

Use the </debug:ID> command to diagnose possible permission issues with the bot.

[ocean cliff]

/setup

$help setup

[humble sequoia]

Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

Create a Panel

To create a panel we are going to need to head over to the Panel Configs Tab on the Dashboard.

Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and you are ready to get started with configuring your panel.
An example of a creating a panel is shown below.

Send the Panel to a Channel

Once the panel has been created, use the blue Send button and select the channel you want the panel to be sent to.

The Panel wasn't send

Use the </debug:ID> command to diagnose possible permission issues with the bot.

[humble sequoia]

<:TicketToolOffline:1018980643092312155> Cancel your subscription

We're sorry to see you go!

To cancel your Ticket Tool Premium Subscription, just head over to your User Settings in Discord, then Subscriptions. Look for Premium Apps and click on Manage Subscriptions. There you can cancel your subscription at the end of your billing cycle.

User Settings > Subscriptions > Premium Apps > Manage Subscriptions > Cancel

[limber portal]

@surreal marsh ^^ (I only saw ‘how can I cancel’ before wick deleted the message so sorry if I missed extra context)

[prime bridge]

Successful Removals: 1
Unsuccessful Removals: 0
Reason: No reason.
Moderator: @cursive phoenix

[cursive phoenix]

I went ahead and lifted the mute sorry for the issue

[surreal marsh]

Sorry I didn't realize that would count as image spam, basically I couldn't cancel it through my settings cause it didn't show up under subscriptions. If i clicked subscriptions and then premium apps (it said that I had 1) nothing showed up.

[limber portal]

Seems like a discord issue, try restarting your client or accessing it from another device

[surreal marsh]

Yeah that worked, thank you so much!

[graceful perch]

Bot down?

[cursive phoenix]

dont think so

is it showing offline for you or what is the issue?

[graceful perch]

I cant use the bot

[cursive phoenix]

make sure the bot has the required permissions

[humble sequoia]

What permissions should I give to Ticket Tool?

When first invited to your server, Ticket Tool should have the permissions shown below in order to ensure an appropriate functioning:

When customizing permissions for the different ticket participants, you must make sure Ticket Tool has the permissions you want it to grant to others, you can learn more about this here.

Missing Permissions
This error is a direct outcome of the bot missing permissions as depicted above. When troubleshooting this error we suggest you go through these steps:

• Use the </debug:1029783024264564765> command to check if the bot is lacking core role or channel permissions.
• Compare the category/channel's overrides and contrast them with the bot's roles to identify any permission denial that is breaking the functioning
• If you can't still figure it out, let our <@&540295656720302081> know so they can guide you through

Additional Resources

• If you are a server administrator and would like to understand more how to set up your server's permissions, we suggest checking the Discord Support Knowledge Base
• If you are a bot developer and are interested in the internal permission hierarchy we suggest you this part of the Discord Developer Docs

Important Note

- Giving Administrator permissions is NOT required and we do NOT encourage you to do unless you are trying to troubleshoot your permissions setup.

[graceful perch]

ah right thank you

[iron night]

Gave +1 Rep to @cursive phoenix

[cursive phoenix]

if that doesnt fix the issue let us know here and someone will further help you

[graceful perch]

How can i setup that people can own more than 1 Ticket at the same time?

[echo yacht]

Dashboard > Panel Configs > Limits > Open ticket each user

[graceful perch]

thank you

[iron night]

Gave +1 Rep to @echo yacht

[next dirge]

hello! i am trying to set up ticket bot within my server when i go to put the panel in my category created/open it isnt showing my cchannel on the dashboard how do i fix it to show my channel

[shut bolt]

A category is different from a text channel, you need to have at least 1 category for it to be displayed there. Once you have created one, refresh the website and you should be able to select one

[next dirge]

im trying to put it here i have done it before as my other server has it there i just dont remember how i did it

[shut bolt]

So you want to send the panel, is that what you mean? By panel I refer to the message that has the button to create the ticket

[next dirge]

yes im sorry to confuse! i am trying to send the panel to that channel and it isnt popping up on the drop down bar..

[shut bolt]

No worries, now that we are on the same page, have you tried reloading the website?

[next dirge]

yes i restarted it as well and hit the reload buttton at the top of the screen

[shut bolt]

Alright so I believe you are using the wrong menu. You want to use the Send green button on your Panel Configs tab instead of the Category Options you are on currently

[next dirge]

this is where it is not showing up..

[next dirge]

oh im sorry i miss read what you said i will look in panel configs

[shut bolt]

And that's where you shouldn't be looking at, check the top of the screen, below the panel's name you'll have a row of buttons

[next dirge]

ohhh okay it just sent! thank you so much very thankful for your help 🙂

[iron night]

Gave +1 Rep to @shut bolt

[shut bolt]

Sure thing, have a good one

[normal hearth]

I'm sorry for tagging your guys while you're on holiday 😔

May I know why my ticket tool disappeared from my channel? Tank guy!

It was there a day ago but I couldn't find it on my channel

Thank you!

[elfin seal]

help pls

[open aspen]

Can anyone help me create a multi-panel, I looked at this video on how to make one, but it's outdated. https://youtu.be/iybEh346Bz4?si=ChAJ3mm58n63DpiG

[humble sequoia]

Multipanels

For more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Panel -> Attached Panels

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[jade topaz]

Hi, do you need help ?

[elfin seal]

yes

[humble sequoia]

Hello, we would love to help you, but if you don't tell us what you need help with we can't help you :(

[elfin seal]

i want that this created ticket got the name, where you clicked at yk?

[humble sequoia]

Ticket names

The ticket name is the default channel name of all tickets. To edit it, go to your Dashboard > Panel Configs > Ticket. There you can edit the channel name of opened and closed tickets. You can also use variables in there.

Note: This is a premium feature

[elfin seal]

wheres dashboard and pannel configs?

[limber portal]

That is the panel configs section of the dashboard

[elfin seal]

where can i change?

[limber portal]

What are you looking to change?

[jade topaz]

If you want to change the name of the tickets when opening them, this is a premium feature

[elfin seal]

oh

[strange widget]

Hello, does the server owner account have to be the one to invite the bot? no matter what permissions i give to the account that invites the bot, it's always at permission level 0 according to tickettool

[limber portal]

Hey there, to invite the bot you need manage guild or administrator discord permissions.

Check below for the permissions you need to access the bot’s dashboard

[humble sequoia]

Don't see your server in the dashboard?

Try using the Sync Servers button on your top center of the Dashboard page
You will possibly need to relog. Look below to see the steps on how to relog.

If this doesn't work

You should relog from the dashboard, you can do this by clicking here to log out immediately, and then log back in

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using the </permissionlevel:1029797400174399542> command on your Discord Server

If the bot's response is:

- @User is permission level: 0 (User)

You don't have any of the 3 levels required to access the server's dashboard

[strange widget]

Yes, after reading that, just to test, I created a role with all permissions except for administrator. I then applied it to the account that will invite the bot. Even with that, it's permission level 0. No idea on how to get this "Dashboard Role" to get level 2. I'm not sure what manage guild is too.

[humble sequoia]

Dashboard Roles

Any role you put there will have full access to the ticket tool dashboard. The server owner and users with admin permissions already have access to the dashboard.
Be careful of which roles to put here

Dec 25, 2023, 10:23 AM

[limber portal]

^^ these are dashboard roles.

Manage guild is just a discord permissions needed to invite all bots, however it won’t give you ticket tool dashboard permissions - administrator is needed for that

[strange widget]

Ahh! so I do need to use an admin account to manage it in the dashboard. The way multiple permission levels that were listed in the help guide confused me since it seemed to state that there are 3 permission levels that can access the dashboard.

[limber portal]

Yep - there are 3 separate levels, but only one of them is a discord permission

• server owner

• administrator

• dashboard role

[strange widget]

yeah, after I invited the bot with an admin role, it made so much more sense. Cause now, I know that the dashboard role can only be given after you're already in the tickettool dashboard lol maybe it would be easier to understand if it was explicitly stated that the account that invites the bot has to have at least the admin role for the server to manage the dashboard initially. Thank you so much for the help btw!

[limber portal]

Understood - no worries and happy holidays

[onyx basin]

How if any one claim ticket trans ticket name to user of who claim the ticket

[ionic path]

Hello! Dashboard → Ticket → Ticket Opened channel name → ticket-{claimed.user}

[timid stream]

How can I turn off ticket message when the ticket created?

[civic wagon]

Yes. All new logs will go to the new logging channel. May it be that of an already opened ticket

[iron night]

Gave +1 Rep to @civic wagon

[warped prawn]

Hi, how is everyone?

I need urgent assistance and any help or advice is greatly appreciated. We have the tickettool installed in the server. We are using dropdown style panel. What is happening is that tickets are opened without categories. Is there any way to solve this?

[ionic path]

Hello! Have you added your selected category in Dashboard → Categories?

[warped prawn]

Yes we have, but they are still opening outside

Also set up overflow categories incase the categories are maxxing out somehow

[ionic path]

Try refreshing the dashboard. If your saved changes regarding the corresponding categories weren't saved after, redo the steps again.

[warped prawn]

I noticed we had another premium bot in the server as well although the subscription wasn't premium

[ionic path]

Have you enabled the 7-day trial by any chance?

[warped prawn]

Probably they would have. I'm just wondering if that premium bot was somehow conflicting with the settings? I have kicked it out now.

[ionic path]

Please check Server Configs → Premium Bot → Select the bot you would like to use on this server. Ticket Tool White is the main bot, Ticket Tool Gold is the premium bot.

[timid stream]

How can I turn off ticket message when the ticket created?

[ionic path]

Hey there! If you don't want the bot to show any ticket message when a ticket is created, you can clear any already existing messages in the text in Dashboard → Tickets → Ticket Message and then tapping on "Remove" in the "Embed" option.

[warped prawn]

Yeah didn't want to use premium. Anyway thanks for your help so far. How do I refresh the dashboard? Just by refreshing the page or is there any other way to do it. I've checked the categories are set properly.

The dropdown menu is used.

[iron night]

Gave +1 Rep to @ionic path

[ionic path]

You can refresh it with your browser's option, there isn't any built-in feature in the website.

[limber portal]

(You can use the ‘sync’ button in the top left of the dashboard to refresh - sorry for interrupting)

[ionic path]

No need to be sorry, thanks for the help :)

[iron night]

Gave +1 Rep to @limber portal

[timid stream]

My own bot is sending ($close) and the ticket tool bot doesn't close the ticket why?

[limber portal]

Add the bots id in dashboard > server configs

[warped prawn]

Thanks @ionic path . I figured out what was the issue, permission issue with teh categories. Can you tell me what permissions does the bot need for the categories?

[iron night]

Gave +1 Rep to @ionic path

[timid stream]

Thx , now is my last question , how can I setup the select menu in the tickets?

[iron night]

Gave +1 Rep to @limber portal

[limber portal]

Aha

[humble sequoia]

<:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706> Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on

First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

• Panel doesn't send? Make sure you have a valid emoji selected
• Option doesn't show up? Check if two options have the same panel in the DropDown Editor

$dropdown

[limber portal]

^^

[warped prawn]

go to panel congis and then dropdown

[upbeat trellis]

how can i see my deleted tickets?

[limber portal]

Please don’t reply if someone else has already provided a solution ^^

[limber portal]

Do you have transcripts set up?

[upbeat trellis]

what is that? how can i see?

[humble sequoia]

How do I set a transcript channel?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to grant access to
4. Open the Transcript options menu
5. Using the Transcript Channel selector, pick the channel you want your transcripts to be sent to
6. Save changes

[limber portal]

^^

All tickets you transcribe will have a copy made there

You cannot restore or see tickets that were deleted before this was setup

[ionic path]

Manage Channels & Permissions, I don't think it needs anything else

[timid stream]

I don't want the embed

[ionic path]

You are unable to remove it as it would also remove any buttons attached to it forcefully.

[timid stream]

That's why I asked to add my bot Id in the server config , is there is any other way to remove the embed?

[ionic path]

I'm afraid there isn't

[normal hearth]

Anyone here? Pls solve my issue

[timid stream]

Thanks for supporting me guys , I appreciate it .☺️

[iron night]

Gave +1 Rep to @ionic path

[restive condor]

Hey there! TicketTool was kicked/banned

You will have to re-invite it

[timid stream]

Hi

How can I remove this message ticket embed ?

[restive condor]

Is that for the ticket message?

[limber portal]

Hey, this is only possible with premium

Dashboard > panel configs > messages > edit ticket message

[timid stream]

Yes

[restive condor]

@timid stream

Ty Sacri

[normal hearth]

Thank you! You mean I'll need to to reinvite the ticket tool on my channel again ?

[iron night]

Gave +1 Rep to @restive condor

[restive condor]

Yes, re-invite TicketTool to your server

[normal hearth]

May I know why the ticket got banned/kicked?

[timid stream]

Thanks @restive condor

[iron night]

Gave +1 Rep to @restive condor

[normal hearth]

So annoying! Thanks mate

[restive condor]

You or another user in the server may have banned/kicked it.
You can check the Audit Log

[vague jasper]

[surreal marsh]

Hi, I purchased the subscription for ticket tool but I would like to get a refund. I read on the site that if it’s been less than 5 days I can get a full refund. How can I do this?

[humble sequoia]

Refund Request

If you have purchased a Premium Subscription of Ticket Tool through Discord and want to request a refund, you will have to contact Discord Support.
We unfortunately can't handle any of these cases.

Am I eligible for a refund?

Discords Refund Policy states that you can request a refund within 5 days of your initial purchase date.
A prorated refund (partial) can be requested if the bot has been removed by either Discord or the bot developer.

Ticket Tool Premium Refund Request

[jade topaz]

^^

[surreal marsh]

Thank you so much!

[iron night]

Gave +1 Rep to @harsh shuttle

[jade topaz]

no worries dude

[hollow condor]

.

[pale vale]

Yea server fucked up

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[split vigil]

السلام عليكم ورحمه الله وبركاته❤️ كك

[solar jetty]

in the open ticket channel i have buttons. Report player, help, etc.
when someone opens the ticket i cant see what button they pushed when the ticket is created. how do i fix that?

[shut bolt]

You then need to customize your ticket messages to be able to tell which panel they are creating it from. You could also change the ticket default name if the server has premium

[buoyant wasp]

hello, I have a question
how to make tickets not be deleted after closing?
If a person closes a ticket, it is deleted after some time, but how can I make it stay?

[restive condor]

Hey there! Dashboard > Panel Configs > General > Enable Two Step Ticket

[buoyant wasp]

idk why this happened

[restive condor]

Someone must have deleted the ticket, either by command or using the button

If you close the ticket and it's not immediately deleted, then someone has to be deleting it (unless you have an automation setup)

[viscid marsh]

Is there a (free) way to increase the starting number of tickets? Like to manually set the ticket number to a higher number.

[ionic path]

Yes! Dashboard → Set Count

[viscid marsh]

Oh, it's a button on the top 😂 I was looking through the options searching for it

[ionic path]

No worries

[viscid marsh]

Thank you very much 🤍

[iron night]

Gave +1 Rep to @ionic path

[ionic path]

Np :)

[jolly quartz]

how do i fix this application did not respond

[jade topaz]

Can you run $debug in the channel with the create a ticket panel please

[humble sequoia]

What permissions should I give to Ticket Tool?

When first invited to your server, Ticket Tool should have the permissions shown below in order to ensure an appropriate functioning:

When customizing permissions for the different ticket participants, you must make sure Ticket Tool has the permissions you want it to grant to others, you can learn more about this here.

Missing Permissions
This error is a direct outcome of the bot missing permissions as depicted above. When troubleshooting this error we suggest you go through these steps:

• Use the </debug:1029783024264564765> command to check if the bot is lacking core role or channel permissions.
• Compare the category/channel's overrides and contrast them with the bot's roles to identify any permission denial that is breaking the functioning
• If you can't still figure it out, let our <@&540295656720302081> know so they can guide you through

Additional Resources

• If you are a server administrator and would like to understand more how to set up your server's permissions, we suggest checking the Discord Support Knowledge Base
• If you are a bot developer and are interested in the internal permission hierarchy we suggest you this part of the Discord Developer Docs

Important Note

- Giving Administrator permissions is NOT required and we do NOT encourage you to do unless you are trying to troubleshoot your permissions setup.

[jade topaz]

^^

[jolly quartz]

ty

[iron night]

Gave +1 Rep to @harsh shuttle

[jade topaz]

no worries dude

[jolly quartz]

is there a way to get all my members to have a certain role when they join?

[dark kraken]

Hello, If I bought the ticket tool premuim using this way, Can I transform the bot to another server later?

[limber portal]

Hello, purchasing ticket tool for through the app directory does not unfortunately offer transferring the server as its not something discord has implemented

[dark kraken]

Thank you ! , Last question :
If I bought it , Can I see it in the subscribations list in the discord or something like this?

[iron night]

Gave +1 Rep to @limber portal

[limber portal]

Yes, you would be able to view all the information in it in user settings > subscriptions

[dark kraken]

Thank you.

[humble pike]

what is that for? the $esticket

[limber portal]

Read this message, it was for the user speaking in spanish

[normal hearth]

Hi admin, I am unable to send support tool to my server.. what am I doing wrong?

[limber portal]

Can you please run /debug in the channel you are trying to send the panel to

[normal hearth]

Pls, how do I do that?

[limber portal]

Head to the channel and run the command /debug

[normal hearth]

I couldn't locate it

[limber portal]

The channel in your server that you are trying to send the panel to

[normal hearth]

Yes, I know

I couldn't locate where the debug is

[normal hearth]

Do I find that command on my server or ticket tool?

So confusing right now

[limber portal]

In your server, with ticket tool

[jade topaz]

How do I set up the bot? Sry im dumb

[humble sequoia]

Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

Create a Panel

To create a panel we are going to need to head over to the Panel Configs Tab on the Dashboard.

Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and you are ready to get started with configuring your panel.
An example of a creating a panel is shown below.

Send the Panel to a Channel

Once the panel has been created, use the blue Send button and select the channel you want the panel to be sent to.

The Panel wasn't send

Use the </debug:ID> command to diagnose possible permission issues with the bot.

[jade topaz]

^^

[jade topaz]

Thx

[iron night]

Gave +1 Rep to @harsh shuttle

[jade topaz]

no worries dude

[dark kraken]

Hello , How can I auto change the name of the ticket when claimed , to : user_who_claimed-ticketnumber

[humble sequoia]

Ticket names

The ticket name is the default channel name of all tickets. To edit it, go to your Dashboard > Panel Configs > Ticket. There you can edit the channel name of opened and closed tickets. You can also use variables in there.

Note: This is a premium feature

[limber portal]

^^

[dark kraken]

When claimed not when opened

Like if I now claim a ticket, the ticket name will change to --> yahyia-10012

[limber portal]

dashboard > panel configs > claiming > claimed ticket name (also premium only)

[dark kraken]

When I put this variable or {user} , the ticket name changes to my id , what variable should i use?

[limber portal]

use {claim.user.name}

[past gust]

.

[candid blaze]

so what happens if i dont get the email to transfer premium to another server?

[candid blaze]

this has to be the dumbest way to manage a premium subscription. What a joke

[limber portal]

Hey there, if you purchased from the app directory you currently cannot transfer servers - thats a discord limitation

[jade topaz]

the drop down style sum the tickets that are supposed to go ina diffreint catagory go all the way on top of the discord

[shut bolt]

Try creating a ticket yourself, in the ephemeral message the bot sends, is there any error shown?

[jade topaz]

no

[shut bolt]

100% sure of that?

[jade topaz]

yes

[shut bolt]

Server ID?

[jade topaz]

1187788549752369193

[shut bolt]

Which of the panels is having the issue?

[jade topaz]

the nitro one and robux panel

[shut bolt]

I'll open a ticket for you as I'll be needing an invite to your server to check what's going on

[jade topaz]

nitro and robux tickets going on top of discord

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[red glen]

How do I make it that the user can say what the problem is before opening the ticket

[placid vortex]

If a person creates a ticket and wants to keep the topic of the ticket as his own, then how do we do this setting in our server?

[placid vortex]

Like this

[humble sequoia]

Pop-up Forms

A Discord Form lets the user answer individual questions in a pop-up Form, which then displays the answers in the ticket message. This can save time if you already know what you want to ask the user.

Setup Forms

Forms can be enabled under Panel Settings > Form Options > Edit Forms Options. In the new pop-up window, you can now enable and edit your own Form.

Form Options

You can add up to 5 questions in the Discord form. This is a Discord limitation. Each question can have a placeholder in the input field, a minimum and maximum input, multi-line, and also the option to have the answer required.

Options

Question Title ➞ Your Question goes here
Question Placeholder ➞ The placeholder text in the input field
Required ➞ If enabled, the user has to answer this question, to submit the form
Multi-Line Input ➞Allows the user to input multiple lines
Minimum and Maximum Input ➞ Set a minimum and maximum input value for the user

Displaying the Answer

To display the answers from the user, you need to enable Auto display form results on the ticket message as an additional embed

If you don't want a second embed, go into your Panel Configs > Ticket Options > Edit Ticket Message. You use the variable {create.form.x} and replace x with the number of your question. For example, the response to Question 5 can be displayed with {create.form.5}.

[restive condor]

Hey there! @placid vortex @red glen See above

[placid vortex]

Thank you very much, just one more question, I want that if someone creates a ticket for a particular role, then the message should be sent only to those people for that role for which the ticket has been created.

[iron night]

Gave +1 Rep to @restive condor

[placid vortex]

+1 Rep @restive condor

[restive condor]

As in, for the form to only show up if you have a specific role?

[placid vortex]

Yep I have

[restive condor]

That's not possible, unfortunately.
You can limit who can/cannot open tickets but can't 'skip' the form for certain roles if it's enabled

[jade topaz]

Can I buy premium via credit?

[restive condor]

Hey there! What do you mean by credit?

[jade topaz]

Discord credit

[placid vortex]

Suppose I have three rolls - carrot, radish and brinjal. If someone want to make a ticket to inform the brinjal seller, then the brinjal role members should be mentioned in the ticket.

[restive condor]

No, unfortunately that's only for nitro subscriptions

[restive condor]

Dashboard > Panel Configs > Ticket > Edit Ticket Message > Include the correct role ID format - See below

[humble sequoia]

Mentions

Within all the messages the bot sends (both embeds and text) you can mention either channels, roles, or even users, these mentions will only send a notification to the user if they are used within a text field, e.g: a role mentioned in an embed won't ping at all the users who have that role.

For mentioning a role you can use one out of three options:
{@Role Name} ➞ Which is Case Sensitive.
{RoleID} ➞ Replace RoleId with the Id of the role you are trying to ping.
<@&RoleID> ➞ Discord's native syntax to ping roles.

<#ChannelID> ➞ Mention a channel by its ID.
<@UserID> ➞ Mention a user by its ID.

[jade topaz]

How much does the premium bot ?

[restive condor]

It's $5.99/month if you subscribe through Discord.
And, $6/month if you purchase premium via PayPal or Crypto

[jade topaz]

Thanks

[iron night]

Gave +1 Rep to @restive condor

[red glen]

I love you

[sweet crater]

The tickets aren't shifting to # closed tickets channel category after closing them
what to do ?

[restive condor]

Hey there! There's a Discord limit of 50 channels per category. TicketTool limits it to 45.
If you've reached such limit, they won't move.
You'll have to create a new closed category or enable transcripts in order to delete them

[odd saddle]

How to pay with crypto now?

[humble sequoia]

PayPal - [e-mail]
BitCoin - 3HhKKAdb9eEvCe2tvzB8bAa8nebHY6qcPA
LiteCoin - MEQX3knLAuotrKnvk3HDNBK5gdRn6PZhHy

Prepay/Direct Payment

To prepay send the payment using your desired method - Available options listed bellow.

⚠️ $18 per 3 months. ⚠️
$66 per year.

(If using the direct payment option, you need to be paying for at-least 3+ months.)

Regular Prices when paying within Discord:
$5.99/per month

Once your payment is sent let us know so we can confirm and get you your key.

- Purchases done with this method are non-refundable.

<:paypal:924596360840372234> Paypal ("Goods and Services" or "Family and Friends")

[e-mail]

<:bitcoin:924638849135689749> BTC - Bitcoin

3HhKKAdb9eEvCe2tvzB8bAa8nebHY6qcPA

<:Litecoin:972176945972383815> LTC - LiteCoin

MEQX3knLAuotrKnvk3HDNBK5gdRn6PZhHy

I sent the payment now what?

After you send the payment, please send a screenshot with proof of payment, our <@&615146349700186112> will verify your payment and will get you setup. For crypto payments, we are waiting for at least ONE verification.

All prices in USD - 3 months min for direct payment

[restive condor]

Hey there! See above

[queen stone]

hi, the claim button dont show when i open a ticket why ?

[limber portal]

Hello there! Claiming is currently premium only

[queen stone]

oh ok
the free trial of 7 days, what i need to activate it

this what i need ( like a visa or paypal ... )

[untold acorn]

Hello, I have a small problem, I have a bot on the discord server, but I don't know how to give someone access to it so that someone can also look at tickets, can someone help?

[queen stone]

ok i activate it but how i add the premium bot

[hasty juniper]

hey, how long the transcripted tickets stays in the servers?

[humble sequoia]

How can I grant my team access to tickets?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to grant access to
4. Open the General options menu
5. Select your Support Team Roles
6. Save changes

[pseudo ravine]

@untold acorn Read this ^

[humble sequoia]

Inviting and Enabling Premium Bot

The first thing you will need to do is invite the premium bot, an invite can be found here

Once the bot is in your server we will head to the dashboard and manage your server. When you are managing your server, you want to head into "Server Configs" then click the drop down menu under "Select the bot you would like to use on this server" then click "Ticket Tool#6207" and then save.

[pseudo ravine]

@queen stone Read this ^

[pseudo ravine]

Hey there. They don't expire

[hasty juniper]

okay thanks, and is it accessible by the owners of ticket tool and more ?

[iron night]

Gave +1 Rep to @pseudo ravine

[pseudo ravine]

No, we don't store any transcripts

[hasty juniper]

so how do they work, there is still a server who store them ?

[hasty juniper]

oh okay, thanks!

[pseudo ravine]

You're welcome, glad I could help!

[hasty juniper]

thanks @pseudo ravine , have a good day, merry christmas and happy new year!

[iron night]

Gave +1 Rep to @pseudo ravine

[pseudo ravine]

You too!

[blazing stirrup]

Why does this happen

[pseudo ravine]

Hey there. That just means Ticket Tool does not have the View Channel permission inside your tickets category, make sure it has that permission

[vague jasper]

[red glen]

How do I make /claim work?

[humble sequoia]

Claiming Options

Claiming allows you to change the ticket name, category and permissions. To use it you have to enable it first on your Dashboard > Panel Configs > Claiming

Note: This is a premium feature

[limber portal]

^^

[glad violet]

were i buy gold

[manic flint]

Hello i need help

I have the Panel for Ticket but when my members click It there Pops Up a Texts That says No permisson

Please i need help real quick

[shut bolt]

Hi there, check your blacklist roles first, info on that below

[humble sequoia]

Blacklist Roles

Any role you assign as a blacklisted role won't be able to use commands or reactions.

Selecting a blacklisted role

Go to your Dashboard ➞ Server Configs. There you will find the option to select blacklisted roles.
Note: Don't forget to save.

[manic flint]

Ok

That Pops Up when i click the link

Cant send pictures

I have No Blacklistet roles

[shut bolt]

Then go to your Dashboard > Panel Configs > Buttons > Create Button and check if there's any disabled role or if the button is set to Support Team Only mode

[manic flint]

Kk lemme check

[blazing stirrup]

How do I turn that permission on

[pseudo ravine]

Go to your ticket category > Tap and hold on its name > Edit Category > Permissions > Add Ticket Tool > View Channel >

[blazing stirrup]

Ty

[iron night]

Gave +1 Rep to @pseudo ravine

[pseudo ravine]

You're welcome, glad I could help!

[flint zephyr]

Hey guys, I've added the bot to our server however when I check in the dashboard ticket tool doesn't recognise the bot being in the server. It was added around 10 mins ago, is there a wait period?

[shut bolt]

Have you tried pressing the Sync button on the manage servers page?

[flint zephyr]

Yep, I invited it twice. We use Mesee6 on the server, not sure if that would block it working?

And when I dm the bot, I can see that it's in the mutual server for streamflow

[shut bolt]

Got confused there, you invited it twice or you pressed the Sync button twice? Need to make sure we are on the same page jajaja

[flint zephyr]

Yes I invited it twice and pressed the sync button quite a few times 🙂

[shut bolt]

Alright I see

[humble sequoia]

Don't see your server in the dashboard?

Try using the Sync Servers button on your top center of the Dashboard page
You will possibly need to relog. Look below to see the steps on how to relog.

If this doesn't work

You should relog from the dashboard, you can do this by clicking here to log out immediately, and then log back in

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using the </permissionlevel:1029797400174399542> command on your Discord Server

If the bot's response is:

- @User is permission level: 0 (User)

You don't have any of the 3 levels required to access the server's dashboard

[shut bolt]

Please check this message :D

[flint zephyr]

Ok, looks like I have an issue beyond that

[shut bolt]

Run /debug

The bot is missing a permission

With the debug I'll be able to tell you which one

[flint zephyr]

I get the same error unfortunately with "the application did not respond"

[shut bolt]

That's fine one second

Actually nvm can't find the log for it jajaja. Care to check the bot has the View Channel, View Message History and Send Messages permissions for that specific channel?

[celest gull]

hola perdona no me dejaba escribir

queria recuperar una cuenta que tengo pagada casi un año por favor como puedo recuperarla

[humble sequoia]

⚠️ Está en el lugar equivocado

Brindamos soporte para el bot de Discord Ticket Tool y no le podemos ayudar con el problema que presenta.

-  No sabemos a que equipo de soporte debería contactar para solucionar este problema, y desafortunadamente no podremos ayudarle acertadamente.

Si no tiene alguna duda relacionada a nuestro bot, Ticket Tool, por favor cierre este ticket.

[flint zephyr]

I must have missed that step in the onboarding, I've added the bot to a test support channel now and when I hit debug I get a bunch of info.

[shut bolt]

Alright I can see it now yup

You should be able to run /permissionlevel now fine

[flint zephyr]

Ok, yeah you were right, I'm permission 0

Ok let me get updated, the next lowest role is dashboard right?

[shut bolt]

Correct

[humble sequoia]

Dashboard Roles

Any role you put there will have full access to the ticket tool dashboard. The server owner and users with admin permissions already have access to the dashboard.
Be careful of which roles to put here

Dec 26, 2023, 4:36 PM

[shut bolt]

This is the information you need to provide to someone who can help you gaining the perm

[flint zephyr]

Great, thanks for your help - I'm checking with the admin

[shut bolt]

Sure thing, have a good one

[flint zephyr]

Thanks @shut bolt

[iron night]

Gave +1 Rep to @shut bolt

[flint zephyr]

Hey @shut bolt sorry one more q, I've been elevated to an admin role with Advanced Permission: Administrator role true. But I'm still showing up as a user 0. Any ideas?

[shut bolt]

100% sure? The role doesn't only need to have the name but also this fancy permission enabled, even if you had all permissions but the administrator one, the bot wouldn't detect it as admin

[flint zephyr]

Yep

[shut bolt]

Care to hover over the ⭕ and show me what the message says?

[flint zephyr]

Figured it out - permissions are now set correctly - we elevated a fraud user by accident. They are kicked and banned now. I'm up and running and can see in the dashboard. Thanks @shut bolt

[iron night]

Gave +1 Rep to @shut bolt

[shut bolt]

[hazy osprey]

Hey

Can i somehow add a role to all existing tickets instead of only new ones getting created?

[pseudo ravine]

Hey there. You'll have to add the role manually if there wasn't one set when it was created

[wild escarp]

hello, is there someone who can help me with the launcher problems?

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[half musk]

What permission Do I need for config the bot in a server?

[shut bolt]

Note:
You need one of these 3 things to access the dashboard.

1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)
   Taken from $relog

[half musk]

Tu eres el que hablas español, ¿no?

¿Se puede aquí?

[shut bolt]

Si

JAJAJAJ

Cómo supiste

[shut bolt]

Sip sin problema

[half musk]

Te conozco desde hace banda

[half musk]

¿Cómo pongo el rol de dashboard?

[humble sequoia]

Dashboard Roles

Any role you put there will have full access to the ticket tool dashboard. The server owner and users with admin permissions already have access to the dashboard.
Be careful of which roles to put here

Dec 26, 2023, 5:53 PM

[shut bolt]

[half musk]

Gracias reyy

[shut bolt]

Pa servir

[half musk]

Felices fiestas

[shut bolt]

Igualmente rey

[zenith ledge]

Good Evening

i need some help... anyone here for help?

I would like to give automatic roles to member ... i do the configuation in the dashboard... but the bot didnt change the roles of the membver

[gilded verge]

ayo, could you please confirm that Ticket Tool has permissions to manage roles?

[zenith ledge]

ill take a look ... how can i see that?

[gilded verge]

ou there is faster way, please run /debug in your server ^^

[gilded verge]

seems like everything is correct

hm, could you please show where you added these roles?

[zenith ledge]

yes

[gilded verge]

please check if Ticket Tool's role is higher than this Pilot role

[zenith ledge]

will do

it was not.... now i set following

should be correct now?

[gilded verge]

yup, i hope so, but if not, please come here again ^^

[zenith ledge]

will try now

it works now1

[gilded verge]

im glad i could help ^^

[zenith ledge]

thanks for support

one last thing.... is there a possibility to give ping to support team in a releated channel when a ticket is created?

@gilded verge

[shy harbor]

Just set up this bot. I was wondering, is there a way for whoever is handling a ticket to have a button added before it gets closed that will add a role to the person who opened the ticket? (Or some other way to automate adding a role to the ticket-opener...)

[gilded verge]

please avoid pinging, wait for someone else ^^

[zenith ledge]

sorry

[limber portal]

You can ping them in the ticket channel, not in a separate one however (threads are possible)

[limber portal]

Dashboard > panel configs > ticket > ticket opened roles (this is premium only)

[shy harbor]

Ok, thanks.

[limber portal]

No problem

[zenith ledge]

how can i set this?

[limber portal]

Dashboard > panel configs > ticket > attach a private thread, and have auto add team to ticket enabled

[jade topaz]

How is the wildcard feature on Custom Commands supposed to work please?

[limber portal]

Wildcard allows a bit of flexibility for the trigger, such as having an s on the end of the word

[jade topaz]

I tried having it so when a user would ping me there would be a reply but i don't think its working

When the user pings me with nothing else in the message it replies, but if someone sends a message like this " @jade topaz hello " it doesn't respond.

Is this a issue with my setup or is it just not possible?

[limber portal]

Have you set it as wildcard?

[jade topaz]

yep, i have selected that option

[limber portal]

Let me test that and get back to you

[jade topaz]

ty ❤️

[iron night]

Gave +1 Rep to @limber portal

[limber portal]

Just made a bug report about it #1189288738149376040

[shut bolt]

@jade topaz what's the use case?

[jade topaz]

#🆘│community-support message

ping reply if possible please

[shut bolt]

so you want it to trigger to any message with that ping right?

[shut bolt]

.

[jade topaz]

15 second slowmode 😩

[shut bolt]

Ouch

[prime bridge]

3 seconds slowmode ratelimit has been enforced.

[jade topaz]

but yeah if possible

[shut bolt]

do this instead then *<@ID>*

[jade topaz]

ok let me check 🙂

[shut bolt]

@cursive phoenix @limber portal for reference https://docs.tickettool.xyz/dashboard/custom-commands

[jade topaz]

yess it works, tysm ❤️

[shut bolt]

Sure thing, have a great day

[odd saddle]

Can i pay with crypto now?

[restive condor]

Hey there! As we told you earlier, yes.
Follow the instructions below

[humble sequoia]

PayPal - [e-mail]
BitCoin - 3HhKKAdb9eEvCe2tvzB8bAa8nebHY6qcPA
LiteCoin - MEQX3knLAuotrKnvk3HDNBK5gdRn6PZhHy

Prepay/Direct Payment

To prepay send the payment using your desired method - Available options listed bellow.

⚠️ $18 per 3 months. ⚠️
$66 per year.

(If using the direct payment option, you need to be paying for at-least 3+ months.)

Regular Prices when paying within Discord:
$5.99/per month

Once your payment is sent let us know so we can confirm and get you your key.

- Purchases done with this method are non-refundable.

<:paypal:924596360840372234> Paypal ("Goods and Services" or "Family and Friends")

[e-mail]

<:bitcoin:924638849135689749> BTC - Bitcoin

3HhKKAdb9eEvCe2tvzB8bAa8nebHY6qcPA

<:Litecoin:972176945972383815> LTC - LiteCoin

MEQX3knLAuotrKnvk3HDNBK5gdRn6PZhHy

I sent the payment now what?

After you send the payment, please send a screenshot with proof of payment, our <@&615146349700186112> will verify your payment and will get you setup. For crypto payments, we are waiting for at least ONE verification.

All prices in USD - 3 months min for direct payment

[odd saddle]

How i can contact billing team after?

[restive condor]

You can #🎫│make-a-ticket

[odd saddle]

Oh lol, didn't see it

[restive condor]

No worries

[analog grove]

Hi, I think I saw that there's a way to create messages that someone needs to respond to before a ticket is opened. How can I do this? Right now I just have them in the "ticket opened" message but people keep ignoring them.

[gray marlin]

After i turn on dropdown style and add multiple options i can select panel for only one of the options, for the rest it shows nothing there

Why

[humble sequoia]

Pop-up Forms

A Discord Form lets the user answer individual questions in a pop-up Form, which then displays the answers in the ticket message. This can save time if you already know what you want to ask the user.

Setup Forms

Forms can be enabled under Panel Settings > Form Options > Edit Forms Options. In the new pop-up window, you can now enable and edit your own Form.

Form Options

You can add up to 5 questions in the Discord form. This is a Discord limitation. Each question can have a placeholder in the input field, a minimum and maximum input, multi-line, and also the option to have the answer required.

Options

Question Title ➞ Your Question goes here
Question Placeholder ➞ The placeholder text in the input field
Required ➞ If enabled, the user has to answer this question, to submit the form
Multi-Line Input ➞Allows the user to input multiple lines
Minimum and Maximum Input ➞ Set a minimum and maximum input value for the user

Displaying the Answer

To display the answers from the user, you need to enable Auto display form results on the ticket message as an additional embed

If you don't want a second embed, go into your Panel Configs > Ticket Options > Edit Ticket Message. You use the variable {create.form.x} and replace x with the number of your question. For example, the response to Question 5 can be displayed with {create.form.5}.

[jade topaz]

^^

[limber portal]

Refresh the dashboard with the sync button

[gray marlin]

Where is that...

[limber portal]

Top left of the dash

[gray marlin]

Oh found it

Didnt help

Still only one of the options shows my panel

[analog grove]

Thank you, I did this. I'm looking to get rid of this message (in the red). Where do I go to edit this? I can't find it. Thank you!

[iron night]

Gave +1 Rep to @harsh shuttle

[gray marlin]

After i select that panel for one of the options, the others dont show that panel to be selected

[jade topaz]

Go to the Dashboard -> Panel configs -> Ticket and go to Edit Ticket message and modified or deleted the text :

[analog grove]

bless, thank u

[iron night]

Gave +1 Rep to @harsh shuttle

[jade topaz]

no worries dude

[jade topaz]

Have you previously created several panels so that they can appear?

[gray marlin]

No

[jade topaz]

You have to do it

[gray marlin]

Why? How? What?

[jade topaz]

So that the different panels can appear on your config

[gray marlin]

But i need the options to be under one single panel

Its a drop down menu

Why is drop down meny even a thing if you cant add more than one possible options to it

Whats the point

[pseudo ravine]

Each dropdown item is a different panel

[visual fox]

Is it possible to close all tickets at once?

[jade topaz]

not possible, unless I'm mistaken

[warm vault]

Hello, I have created a form but when a ticket is created, it does not display, do you know how to fix it?

[humble sequoia]

Pop-up Forms

A Discord Form lets the user answer individual questions in a pop-up Form, which then displays the answers in the ticket message. This can save time if you already know what you want to ask the user.

Setup Forms

Forms can be enabled under Panel Settings > Form Options > Edit Forms Options. In the new pop-up window, you can now enable and edit your own Form.

Form Options

You can add up to 5 questions in the Discord form. This is a Discord limitation. Each question can have a placeholder in the input field, a minimum and maximum input, multi-line, and also the option to have the answer required.

Options

Question Title ➞ Your Question goes here
Question Placeholder ➞ The placeholder text in the input field
Required ➞ If enabled, the user has to answer this question, to submit the form
Multi-Line Input ➞Allows the user to input multiple lines
Minimum and Maximum Input ➞ Set a minimum and maximum input value for the user

Displaying the Answer

To display the answers from the user, you need to enable Auto display form results on the ticket message as an additional embed

If you don't want a second embed, go into your Panel Configs > Ticket Options > Edit Ticket Message. You use the variable {create.form.x} and replace x with the number of your question. For example, the response to Question 5 can be displayed with {create.form.5}.

[limber portal]

^^

[restive condor]

You may use the /purge command, which is only available to the server owner

[warm vault]

I've created the form, the questions, I've activated it but it doesn't appear

[jade topaz]

Have you tried to update the panel?
Simply press send and select the channel you want

[warm vault]

send ?

oh

[jade topaz]

Since configuring the panel, sorry forgot to specify 😄

[limber portal]

Ensure you've set it for the correct panel, along with what 3v said

[warm vault]

i'm not sure how to update since i use sapphire for dropdown

[limber portal]

What do you mean by that - sapphire is making your tickets?

You can update your panel by clicking the update button underneath the panel name at the top and provide the message link of the panel

At the top also ensure you have the correct panel name selected as I said earlier

[true kayak]

Help

[limber portal]

__ «You don't have permissions to use this»__

Are your members seeing this message when they try to create a ticket?

You may have accidentally denied them permission to use the Create Ticket button.

Look in the following places in your server's dashboard:

👉 Server Configs -> Blacklist Roles
Any roles there will be unable to interact with the bot in any way, including creating tickets.

👉 Panel Configs -> Buttons -> Create Ticket -> Support team only
If this is enabled , only your staff will be able to use the button.

👉 Panel Configs -> Buttons -> Create Ticket -> Disabled Roles
Any roles there will be unable to use the button.

[warm vault]

it tells me that

[limber portal]

can you send a screenshot of the original panel?

[warm vault]

alr

can I use ticket tool to do the dropdown instead of sapphire?
I suppose that will solve the problem

[tall iris]

.

[limber portal]

make a ticket to get the key redeemed

#🎫│make-a-ticket

[tall iris]

Ok

[versed sentinel]

How do I add support roles to older tickets?

If I just added the support role to the ticket now

[limber portal]

You have to manually add via discord channel perms, or add a user with the /add command

[past fox]

I have the Category Roles set up so @everyone can mention roles but for some reason when a ticket is made it wont transfer that permssion to the member is there a fix for this or do i need to give them a role to allow this?

[limber portal]

Dashboard > panel configs > permissions > ticket owner edit opened > alllow the perms u want

[past fox]

Thanks

[iron night]

Gave +1 Rep to @limber portal

[crisp pawn]

How do i fix ts?

[jade topaz]

This error is caused when the panel you tried creating a ticket from, has been deleted
You need to recreate a panel

[crisp pawn]

Ah ok, thanks

[humble sequoia]

<:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706> Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on

First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

• Panel doesn't send? Make sure you have a valid emoji selected
• Option doesn't show up? Check if two options have the same panel in the DropDown Editor

$dropdown

[crisp pawn]

Thanks

[jade topaz]

no worries dude

[gray marlin]

Why? The sole purpose of drop down menus is to have multiple options to select from

[pseudo ravine]

Yes, multiple options is multiple panels

You can’t use the same panel for multiple options. They all have to be different

[sour ravine]

When a person tries to create a ticket it says they are now allowed to, how do I fix this

[humble sequoia]

Error: You do not have permission to use this

Blacklisted Roles

Head to your Dashboard. Proceed to Server Configs and make sure you have no role(s) selected under Blacklisted Roles.
Note that anyone with a blacklisted role cannot interact at all with Ticket Tool, for more information run $blacklist.

Buttons

Head to your Dashboard. Proceed to Panel Configs and click on Button Options. Choose the button(s) you have seen the error pop up:

• Check your Disabled roles, anyone with one of these roles can't use the button you are editing.
• Check your button is not Support team only, otherwise, only members with a Suppor Team Role can use this button.

Commands

Head to your Dashboard. Proceed to Command Configs and choose the command(s) you have seen the error showing up when running it:

• Check your Disabled roles.
• Check your command is not set to Support team only mode.

[slender minnow]

@sour ravine

[quasi phoenix]

How to remove default branding of the bot?

[dusky lodge]

Hi there, I got electricity cut off yesterday, and after one of the node’s program is not starting.

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[limber portal]

^^

[limber portal]

Hey, you can remove the ‘ticketing without clutter’ footer in dashboard > panel configs > messages (edit each one as you see fit)

[quasi phoenix]

ah ok, so I can't remove pfp

[limber portal]

Not yet, as you’d need your entire own custom bot for that. It is on the roadmap though

[light forum]

Hello there, is there a way to transform a ticket into a regular channel

[limber portal]

What would your use case for this be?

[light forum]

Like a permanent ticket

[limber portal]

Can’t you just create a new channel?

There’s not really a direct way, just asking so I can figure out what you actually want to do in case there are ways to do it

[light forum]

I noticed that there is a limit of ticket that people can open

[red glen]

You can change it in the dash board I believe

[limber portal]

You can edit that limit yourself. Either:

• per panel, inside dashboard > panel configs > limits

• across the whole server, inside dashboard > server configs > global limit

[limber portal]

Please don’t interrupt while someone else is helping ^^

[red glen]

Sorry sir

[limber portal]

No issue

[red glen]

How often can I use the vote feature?

And how do I use it

[limber portal]

Voting no longer gives free premium, it’s been depreciated

[red glen]

Fuckkk

Is there a way to get free premium?

[limber portal]

Yes, through the economy module in this server

Run .shop in #🤖│bot-spam

[vague marten]

Hi There, is there a limit of 5 Questions in the Forms? Or am i missing somethin? If so, can i increase this?

[limber portal]

Yes, discord limits 5 per form

[tall iris]

Can I apply for Arabic support while I use a translator to translate English speech?

[limber portal]

1. Applications are not open right now

2. When they are you are required to be fluent in english

[tall iris]

Oh, I thought the application for Arabic support was open, but I did not understand the second point

[limber portal]

Applications will be posted in #📣│server-news

[tall iris]

Thank you

[iron night]

Gave +1 Rep to @limber portal

[limber portal]

It gets automatically renewed within discord, assuming you purchased via discord

Payments are no longer handled on the website

No need to keep pinging me please, I read this channel

[jade topaz]

hi , why $new command not work

i need textcommand , not slash command

[humble sequoia]

Command Style Tickets!

Command Style Tickets allow you to open tickets VIA the $new or $ticket commands. This feature also allows you to open tickets for people, by using the aforementioned commands with the user's ping or ID.

You can enable this feature by heading over to your server's dashboard. Then head over to Panel Configs ➞ Settings ➞ Command Style Tickets. (GIF below shows you how to get to it as well).

This section of the panel settings also contains the following features

• Bypass channel list and watch all of them → when you enable this option, Ticket Tool will create a ticket whenever someone uses the $new or the $ticket command in a channel it has access to .

• Channel to monitor for command $new and $ticket → This is the opposite of the previous option, you can actually select in which channels Ticket Tool should look for the $new command instead of looking in the whole server.

• Delete command after creating ticket → If enabled, Ticket Tool will delete the command (whether it's $new or $ticket) a few seconds after you run it.

[limber portal]

You need to enable it ^^

[jade topaz]

thank you guys! ❤️

[limber portal]

Np

[reef creek]

Algum brasileiro que possa me ajudar?

[limber portal]

por favor faça sua pergunta aqui

[reef creek]

Então, eu estou com algumas dúvidas. Não estou conseguindo aproveitar o premium

Queria usar algumas funções para deixar meu servidor mais legal e organizado

[limber portal]

Você pode fornecer uma captura de tela de um recurso que não pode usar?

[reef creek]

Bom, este é o problema

Estou com dificuldades para configura-lo

estou usando o premium gratis

[vapid tangle]

Como que eu faço para quando eu abrir um ticket, ele enviar uma mensagem automática?

[limber portal]

Qualquer captura de tela que você possa enviar me ajudaria a entender melhor

[reef creek]

1 minuto

[limber portal]

Isso já acontece automaticamente, você pode personalizar a mensagem em dashboard > configurações do painel > mensagens > mensagem do ticket

[vapid tangle]

O bot consegue mandar mensagens automáticas com base em comandos dentro do ticket?

[limber portal]

sim, você pode configurá-los no painel> comandos personalizados

[vapid tangle]

Muito Obrigado

Ajudou mt

[reef creek]

Queria fazer algo parecido @limber portal

[humble sequoia]

<:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706> Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on

First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

• Panel doesn't send? Make sure you have a valid emoji selected
• Option doesn't show up? Check if two options have the same panel in the DropDown Editor

$dropdown

[limber portal]

^^

Infelizmente não há tradução para isso, apenas em espanhol

[reef creek]

É possivel?

[limber portal]

sim

[reef creek]

Como?

[limber portal]

confira painel> configurações do painel> dropdowns

[reef creek]

Ok, irei tentar

E agora?

[thorn ravine]

No m deja poner mi cuenta

[humble sequoia]

⚠️ Está en el lugar equivocado

Brindamos soporte para el bot de Discord Ticket Tool y no le podemos ayudar con el problema que presenta.

-  No sabemos a que equipo de soporte debería contactar para solucionar este problema, y desafortunadamente no podremos ayudarle acertadamente.

Si no tiene alguna duda relacionada a nuestro bot, Ticket Tool, por favor cierre este ticket.

[limber portal]

1. Primeiro você habilita Selecionar Estilo. Em seguida, você adiciona um item no Editor suspenso.
   Agora você pode começar a editar seu menu suspenso!
2. Editor suspenso
   Cada linha no editor suspenso representa uma linha no menu suspenso no discord. Você pode adicionar mais "Itens", clicando em
   Adicionar Item
   Primeiro você seleciona um painel. Esse é o painel para o qual esta opção abrirá um ticket.
   NÃO selecione o mesmo painel duas vezes.
   Cada opção deve ter um valor diferente
   Painel,
   Depois disso, você pode colocar um Display. Este é o título desta opção e aparecerá no menu suspenso. A *Descrição pode ser definida logo em seguida, que ficará abaixo do título em cinza.

tentei traduzir o guia para você

[reef creek]

irei tentar

obrigado pela ajuda e pelo otimo atendimento

[autumn copper]

Anyone know what I could be missing? I'm trying to make it so when I close a ticket, it auto-deletes the ticket. I have two step ticket off, and I've saved it, but it's still making me click delete to delete the closed ticket.

[pseudo ravine]

Hey there. Most likely Two step Close is also enabled

[autumn copper]

I'm still getting this after disabling that as well

[pseudo ravine]

Could I get the server ID

[autumn copper]

Sorry, how do I get that?

Never mind, found it

238237546960781312 is the server ID

[pseudo ravine]

Which panel is this happening on?

[autumn copper]

Oh my god, I'm dumb. I didn't see the drop down at the top to choose the panel 😭

[pseudo ravine]

No worries

[autumn copper]

Thank you for your help ❤️

[pseudo ravine]

You're welcome, glad I could help!

[rich sentinel]

Hello, I am trying to help a friend make the ticket tool look like this when somebody opens a ticket. Which option on the ticket tool dashboard do I use to make payment options and stuff like that?

[humble sequoia]

Pop-up Forms

A Discord Form lets the user answer individual questions in a pop-up Form, which then displays the answers in the ticket message. This can save time if you already know what you want to ask the user.

Setup Forms

Forms can be enabled under Panel Settings > Form Options > Edit Forms Options. In the new pop-up window, you can now enable and edit your own Form.

Form Options

You can add up to 5 questions in the Discord form. This is a Discord limitation. Each question can have a placeholder in the input field, a minimum and maximum input, multi-line, and also the option to have the answer required.

Options

Question Title ➞ Your Question goes here
Question Placeholder ➞ The placeholder text in the input field
Required ➞ If enabled, the user has to answer this question, to submit the form
Multi-Line Input ➞Allows the user to input multiple lines
Minimum and Maximum Input ➞ Set a minimum and maximum input value for the user

Displaying the Answer

To display the answers from the user, you need to enable Auto display form results on the ticket message as an additional embed

If you don't want a second embed, go into your Panel Configs > Ticket Options > Edit Ticket Message. You use the variable {create.form.x} and replace x with the number of your question. For example, the response to Question 5 can be displayed with {create.form.5}.

[gloomy dirge]

Where can I give suggestions?

[jade topaz]

you can make a suggestion with s!suggest in ⁠#🤖│bot-spam

[gloomy dirge]

Didn't worked

[jade topaz]

the bot appears not to be online

[worn wing]

Hola

Me podrian ayudar

Compre un rango y no me aparece

Como puedo hacer para reembolsarlo ?

[celest chasm]

Hi Guys, pls help me, some users in my discord told me that when they open a ticket, after a few minutes the messages disappear, as if the ticket were refreshed

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[jade topaz]

^^

[worn wing]

3v ?

[humble sequoia]

⚠️ Please read the messages previously sent by our team ⚠️

[mental sail]

Is there a premium subscription using Credit Probot?

[idle flint]

There is not. Premium can be purchased through Discord or via some crypto options

[mental sail]

What are the available payment methods?

[humble sequoia]

PayPal - [e-mail]
BitCoin - 3HhKKAdb9eEvCe2tvzB8bAa8nebHY6qcPA
LiteCoin - MEQX3knLAuotrKnvk3HDNBK5gdRn6PZhHy

Prepay/Direct Payment

To prepay send the payment using your desired method - Available options listed bellow.

⚠️ $18 per 3 months. ⚠️
$66 per year.

(If using the direct payment option, you need to be paying for at-least 3+ months.)

Regular Prices when paying within Discord:
$5.99/per month

Once your payment is sent let us know so we can confirm and get you your key.

- Purchases done with this method are non-refundable.

<:paypal:924596360840372234> Paypal ("Goods and Services" or "Family and Friends")

[e-mail]

<:bitcoin:924638849135689749> BTC - Bitcoin

3HhKKAdb9eEvCe2tvzB8bAa8nebHY6qcPA

<:Litecoin:972176945972383815> LTC - LiteCoin

MEQX3knLAuotrKnvk3HDNBK5gdRn6PZhHy

I sent the payment now what?

After you send the payment, please send a screenshot with proof of payment, our <@&615146349700186112> will verify your payment and will get you setup. For crypto payments, we are waiting for at least ONE verification.

All prices in USD - 3 months min for direct payment

[idle flint]

See above, in addition to just though Discord Subscriptions (on the App Directory)

[mental sail]

Thank you, I will come back later

[errant leaf]

how do I customize ticket tools profile picture I got premium

[humble sequoia]

Ticket Tool Custom Avatar

As of now, you are not able to change Ticket Tool's profile picture, nonetheless, our Development Team is working on the release of white labels, this is your own custom bot!

For the time being, you can change the bot's nickname by right-clicking the bot in the user list on your server and clicking Change Nickname

$avatar

[idle flint]

Some info is above

[errant leaf]

oh so you cant change its pfp anymore currently?

[jade topaz]

only nickname

[errant leaf]

dangit thats why I got premium rip

[errant leaf]

how long till its back up do you think?

[light ice]

its saying my members dont have permission to use the bot when they try to make a ticket

[idle flint]

Check your Create Ticket button (you possible have disabled roles or set it to Support Team Only)

[humble sequoia]

Button Options

Enable Button
Hide or show the button

Emoji
Select an emoji to show on the button
You can either select one or use a valid Emoji ID

Button Text
Edit the text that's shown on the button

Button Color
Select one of four colors for the button. Grey, Green, Red, Blue.

Support Team Only
Enable this to only let your support team click that button

Allowed and disabled roles
Edit what roles can use or not use this button

$buttonoptions

[light ice]

oh how do I check that

[idle flint]

Head to the Dashboard > Panel Configs > Buttons

Then check your Create Ticket button

[light ice]

ah alr ty

thanks @idle flint

[iron night]

Gave +1 Rep to @idle flint

[clear sphinx]

hi, how can i change the ticket channel name

@old steeple

[jade topaz]

I'm looking to configure my bot so that when a member opens a ticket it is automatically renamed to the person's name and not by number. I specify that I have the premium version

[ionic path]

@clear sphinx please don't ping the support team. You can rename a ticket with $rename.

@jade topaz in order to do that, you can go to the Dashboard → Tickets → Ticket Opened channel name → ticket-{ticket.user.name}

[clear sphinx]

ty and sorry

[iron night]

Gave +1 Rep to @ionic path

[ionic path]

No worries

[blazing stirrup]

can someone tell me how to make a ticket like this

[humble sequoia]

Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

Create a Panel

To create a panel we are going to need to head over to the Panel Configs Tab on the Dashboard.

Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and you are ready to get started with configuring your panel.
An example of a creating a panel is shown below.

Send the Panel to a Channel

Once the panel has been created, use the blue Send button and select the channel you want the panel to be sent to.

The Panel wasn't send

Use the </debug:ID> command to diagnose possible permission issues with the bot.

[echo yacht]

@blazing stirrup ⬆️

[blazing stirrup]

ty

[iron night]

Gave +1 Rep to @echo yacht

[echo yacht]

Glad I could help!

[blazing stirrup]

ye

[jade topaz]

ok great thank you very much @ionic path knowing that I rename people when they arrive on my discord, can I ensure that the ticket has the name I gave them and not their base name? Another question, if a ticket no longer has a response, can I make sure that it closes and is automatically transcribed after 24 hours for example?

[iron night]

Gave +1 Rep to @ionic path

[limber portal]

Yep.

You can set up an auto close automation in dashboard > panel configs > automations, and you can enable auto transcription on ticket close in dashboard > panel configs > transcripts

[jade topaz]

I can't do it too bad. is it possible to make the bot ask a question when opening the ticket where players will have to check the 1st or 2nd and depending on their answer this will mark an automatic message that I could program

[errant sky]

Guys

Is the bot offline ?

[limber portal]

you can take a look at forms

[humble sequoia]

Pop-up Forms

A Discord Form lets the user answer individual questions in a pop-up Form, which then displays the answers in the ticket message. This can save time if you already know what you want to ask the user.

Setup Forms

Forms can be enabled under Panel Settings > Form Options > Edit Forms Options. In the new pop-up window, you can now enable and edit your own Form.

Form Options

You can add up to 5 questions in the Discord form. This is a Discord limitation. Each question can have a placeholder in the input field, a minimum and maximum input, multi-line, and also the option to have the answer required.

Options

Question Title ➞ Your Question goes here
Question Placeholder ➞ The placeholder text in the input field
Required ➞ If enabled, the user has to answer this question, to submit the form
Multi-Line Input ➞Allows the user to input multiple lines
Minimum and Maximum Input ➞ Set a minimum and maximum input value for the user

Displaying the Answer

To display the answers from the user, you need to enable Auto display form results on the ticket message as an additional embed

If you don't want a second embed, go into your Panel Configs > Ticket Options > Edit Ticket Message. You use the variable {create.form.x} and replace x with the number of your question. For example, the response to Question 5 can be displayed with {create.form.5}.

[limber portal]

nope

[clear wigeon]

everytime i use the bot it js says its not responding 🤷‍♀️

[limber portal]

please run /debug in that channel

[errant sky]

Yea

[limber portal]

same with @errant sky

[clear wigeon]

cheers

[errant sky]

Ok ty

[iron night]

Gave +1 Rep to @limber portal

[limber portal]

The bot is missing the read messages channel permission

[errant sky]

The bot is offline in my server

[limber portal]

Have you ran /debug?

[errant sky]

I will try now

[clear wigeon]

thanksss

[errant sky]

It worked thanks @limber portal

[iron night]

Gave +1 Rep to @clear wigeon

[errant sky]

How to send the message to open ticket ? @limber portal

[clear wigeon]

it worked tyyy, how do you add roles to the support team if select doesnt go blue

[limber portal]

With the send button underneath the panel name

[limber portal]

can you clarify? I don't 100% understand

[winter ember]

Hello

[errant sky]

Ok ty

[iron night]

Gave +1 Rep to @limber portal

[clear wigeon]

ill screen rec

[winter ember]

How to claim ticket

[limber portal]

try adding them in the dashboard, dashboard > panel configs > general

[clear wigeon]

thank youuuu

[winter ember]

How to claim ticket

[restive condor]

Hey there! What exactly do you mean by that?

How to enable claiming in your server?

[limber portal]

np

[fluid heron]

This is probably a dumb question, but is there any hope of recovering a deleted ticket

[idle flint]

If it was deleted and a transcript was not saved, then unfortunatley, no

[fluid heron]

That’s what I thought. Thank you

[iron night]

Gave +1 Rep to @idle flint

[olive pier]

is bot down?

[cursive phoenix]

Can you explain whats not working?

[olive pier]

look

[cursive phoenix]

at?

[cursive phoenix]

can you try /debug

[olive pier]

k

nope

still the same

[cursive phoenix]

someone with more experiance will help you when they can

[olive pier]

k

[idle flint]

The bot is missing the Send Messages permission within that channel (you are possibly blocking the @everyone role, which would also block the bot)

[humble sequoia]

What permissions should I give to Ticket Tool?

When first invited to your server, Ticket Tool should have the permissions shown below in order to ensure an appropriate functioning:

When customizing permissions for the different ticket participants, you must make sure Ticket Tool has the permissions you want it to grant to others, you can learn more about this here.

Missing Permissions
This error is a direct outcome of the bot missing permissions as depicted above. When troubleshooting this error we suggest you go through these steps:

• Use the </debug:1029783024264564765> command to check if the bot is lacking core role or channel permissions.
• Compare the category/channel's overrides and contrast them with the bot's roles to identify any permission denial that is breaking the functioning
• If you can't still figure it out, let our <@&540295656720302081> know so they can guide you through

Additional Resources

• If you are a server administrator and would like to understand more how to set up your server's permissions, we suggest checking the Discord Support Knowledge Base
• If you are a bot developer and are interested in the internal permission hierarchy we suggest you this part of the Discord Developer Docs

Important Note

- Giving Administrator permissions is NOT required and we do NOT encourage you to do unless you are trying to troubleshoot your permissions setup.

[olive pier]

so what do i do

[idle flint]

Go to the channel settings > Permissions and add Ticket Tool ensuring that you have Send Messages set to ✅

(all of this is in your Discord server btw)

[olive pier]

ok

okay now working

ty

how do i make it send the thing ?

[idle flint]

here is the basic setup guide for the bot:

[humble sequoia]

Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

Create a Panel

To create a panel we are going to need to head over to the Panel Configs Tab on the Dashboard.

Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and you are ready to get started with configuring your panel.
An example of a creating a panel is shown below.

Send the Panel to a Channel

Once the panel has been created, use the blue Send button and select the channel you want the panel to be sent to.

The Panel wasn't send

Use the </debug:ID> command to diagnose possible permission issues with the bot.

[olive pier]

okay ty

thanks @idle flint

[iron night]

Gave +1 Rep to @idle flint

[open dew]

How do I create different types of tickets?

[random loom]

Hey

[idle flint]

At the top of the dashboard, there is a big green + symbol. Click that to create additional panels (ticket types)

[cosmic pond]

Does anyone know why when I click the direct link transcript button nothing happens? It doesn't show a link to the transcript, it doesn't open a new browser tab to the transcript. I tried in both the browser and standalone app version of discord.

[open dew]

Sweet! Thank you!

[iron night]

Gave +1 Rep to @idle flint

[blissful mortar]

can someone help me in a talk ???

my problem is if someone create a ticket

everyone from the server can look in the ticket

[pale mesa]

Can someone help me when I click play it says that wierd, we could not connect to the server

we could'nt connect to the match it says

[humble sequoia]

Transcript Links

Due to an update Discord enforced on their API on December 15, the attachment URLs are valid only for a certain time. In order to ensure you can visualize your transcripts on our website Ticket Tool provides you a Direct Link button that will provide you with the last valid URL for you to see your tickets!

$transcripts