🆘│community-support

[pliant wigeon]

thanks @pseudo ravine

[iron night]

Gave +1 Rep to @pseudo ravine

[rigid spoke]

im sure I've probably set this up wrong but I have different tickets and was hoping they would open in their assigned categories instead of at the top of the server... but they are not opening in there categories is anyone else getting this error

for example this is what i have done

[gilded verge]

Hey, please make sure that:
> you have selected the correct panel,
> in Panel Configs->Category you've set this category you want,
> Ticket Tool has permission Manage Channels and Manage Permissions in your category

[rigid spoke]

and this is what happening

[rigid spoke]

yes i have done all of that * actually gonna tripple check on this*

[gilded verge]

if problem is still there, could you please run /debug in your server? i just want to confirm

[rigid spoke]

nope... it was absolutely that... someone (probably me) for got to give ticket tool the "bots" role

thanks @gilded verge

[iron night]

Gave +1 Rep to @gilded verge

[gilded verge]

ooo, then im glad that you managed to fix it! 😊

[native ocean]

Hello i need help

i get banned from FNMAYHEM server after buying an account

what i have to do?

i have proof of what i am saying

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[stray bobcat]

why did i get a ping?

Who's the culprit%

[native ocean]

sorry, i do it

[stray bobcat]

😹

Please don't.

It'll get yourself warned

[native ocean]

sorry

[stray bobcat]

its okay ❤️

[native ocean]

i need help

[stray bobcat]

But as said above, we can't help you...

This is the TICKET TOOL support server.. We can't help you for non Ticket Tool Issues.

[native ocean]

were i can get help?

[stray bobcat]

I would say, if you were banned from somewhere, you'll need to contact the staff from that server

[native ocean]

i don´t know how, because i can´t enter the server for contact the staff, u know

[stray bobcat]

I understand. Sadly, There is nothing we can do to help you since we aint affiliated with them, and we don't even know who they are..

[native ocean]

😦

[stray bobcat]

maybe look on google if you can find some other contact information for them?

[native ocean]

that´s bad

[stray bobcat]

If they have a website, maybe try a domain WHOIS lookup? I dont know man 😦 I feel your pain, wish I could help you, but I can't..

[native ocean]

anyway, thanks for your help

[stray bobcat]

Good luck!

[high sage]

Hello, I made a dropdown style ticket panel and made 2 categories, one being "questions" and the other one being "purchase" whenever someone makes a ticket they all goo into the same category so I can't understand if they want to purchase something or just ask a question, is there a way to sort them out somehow?

[humble sequoia]

How do I set what category tickets are created in?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to grant access to
4. Open the Category options menu
5. Select the categories of your preference
6. Save changes

[limber portal]

edit this for each panel ^^

[high sage]

oh alright thanks

[charred yoke]

How to mention the support role?

[humble sequoia]

How to automatically ping my support team on a ticket?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to ping your support on
4. Open the Ticket options menu
5. Click on Edit Ticket Message
6. In the Message Content use one of the role mention syntax (**{@Role Name}** / **{Role ID}**)
7. Save changes

Note: For this to work properly, Ticket Tool requires the Mention Everyone permission. Or the role must have the Allow anyone to @mention this role setting enabled

[limber portal]

^^

[charred yoke]

thanks

[limber portal]

np

[hollow void]

looking for a past ticket i made. how do i find it?

[ionic path]

If the ticket is already deleted, there isn't a way to bring it back.

[midnight parrot]

#🆘│community-support
このHieuさんは本物ですか？
旦那がガス代を1イーサリアム払ったのに、さらに追加で請求して来ています。

[gilded verge]

あなたの質問はチケットツールボットとは何の関係もありません

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[gilded verge]

this is not general chat so stop replying if you don't have anything related to support

[humble sequoia]

━━ AO's inquiry has been moved to a ticket ━━

[rancid bane]

is there a way to read closed tickets after permanantly deleting them?

[limber portal]

Yes, enable transcripts

[humble sequoia]

How do I set a transcript channel?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to grant access to
4. Open the Transcript options menu
5. Using the Transcript Channel selector, pick the channel you want your transcripts to be sent to
6. Save changes

[rancid bane]

K thanks

[iron night]

Gave +1 Rep to @limber portal

[white storm]

hi

how to make 2 options in drop down style of ticket tool?

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[kindred peak]

hi! is there a way to see close tickets?

[humble sequoia]

How do I set a transcript channel?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to grant access to
4. Open the Transcript options menu
5. Using the Transcript Channel selector, pick the channel you want your transcripts to be sent to
6. Save changes

[limber portal]

Set up transcripts ^^

[kindred peak]

thanks! since i haven't set it up the close tickets before wont be able to see anymore?

only the closed tickets after setting up transcripts will be able to see?

[molten kraken]

how do i set it up

[stark rune]

1. Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

2. Create a Panel

To create a panel we are going to need to head over to the panel configs on the dashboard.
Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and your ready to get started with configuring your panel.
An example of a creating a panel is shown below.

3. Send the Panel to a Channel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard.
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq.
An example of a sending a panel is shown below.

Having a Problem Sending the Panel?
Do $debug in a channel with Ticket Tool and make sure it has all the necessary Discord permissions.

[kindred peak]

/help since i haven't set it up the close tickets before wont be able to see anymore?
only the closed tickets after setting up transcripts will be able to see?

[limber portal]

Yes, transcripts can only be saved after they have been set up

[forest kiln]

Is it possible to change the name of the ticket? I would like to set the name of the ticket to one of the inputs from the Form the user fills when creating the ticket.

[jade topaz]

Help guys i made a tickets system it SHOULD show up Mod, Support and Appeal tickets but only Mod shows and Appeal shows twice

[humble sequoia]

Ticket names

The ticket name is the default channel name of all tickets. To edit it, go to your Dashboard > Panel Configs > Ticket. There you can edit the channel name of opened and closed tickets. You can also use variables in there.

Note: This is a premium feature

[limber portal]

^^

[limber portal]

You probably attached the same panel twice, check in dashboard > panel configs > panel > attached panels

[forest kiln]

very cool, but this is a paid feature, right?

[limber portal]

Correct it is premium

[forest kiln]

check, thank you

[limber portal]

No problem

[jade topaz]

How? I put this and it shows appeal x2 and mod once. WHY?

This thing has been a headache to fully set up all day I switched to this because I thought I would be SIMPLER, not HARD.

[limber portal]

Apologies but I’ve got to run, try making a ticket in #🎫│make-a-ticket

[humble sequoia]

━━ Hydra's inquiry has been moved to a ticket ━━

[snow ferry]

Anyone else having issues with transcripts?

[nimble geode]

yusss me. I came here looking for answers xD;

[humble sequoia]

━━ Andi's inquiry has been moved to a ticket ━━

[cursive phoenix]

Please explain the issue you are having

[jade topaz]

Are you guys having outages currently?

[cursive phoenix]

can you explain whats not working for you

@jade topaz

[jade topaz]

Just seems to have issues with creating tickets, all channel categories are set etc.

I have admin perm so permissions shouldnt be an issue.

Nevermind I fixed it, the ticket bot got quarantined some how

[cursive phoenix]

ah ok good to know

[snow ferry]

All transcripts have the same link

I’ll dm you what it sends

[cursive phoenix]

No please do not dm

[cursive phoenix]

dming staff isnt allowed

[snow ferry]

This server is insane lmfao

[cursive phoenix]

you can however open a ticket and someone from our support team can assist you

[snow ferry]

Anyways it sends this https://tickettool.xyz/direct?url={transcript_url}

[cursive phoenix]

id open a support ticket so a member of our support can better assist you

im not an expert on support sorry only a server mod

#🎫│make-a-ticket to open a ticket 🙂

[humble sequoia]

━━ Hit's inquiry has been moved to a ticket ━━

[snow ferry]

Fixed

[austere rock]

Hola

[scarlet valley]

.

Good morning, is there any way so that when the user opens a ticket they can select their language?

[limber portal]

You can do it in like #🎫│make-a-ticket

[humble sequoia]

Multipanels

For more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Panel -> Attached Panels

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[tall canyon]

guys how i can make Options like this

[humble sequoia]

<:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706> Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on

First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

• Panel doesn't send? Make sure you have a valid emoji selected
• Option doesn't show up? Check if two options have the same panel in the DropDown Editor

$dropdown

[limber portal]

^^

[tall canyon]

thx

thanks @limber portal

[iron night]

Gave +1 Rep to @limber portal

[sleek python]

how do i edit this message?

i was familliar with a different bot and i forgot how to edit the text

[limber portal]

dashboard > panel configs > messages > edit panel messsage

[sleek python]

ty

[limber portal]

np

[sleek python]

and how do i make ticket tool automatically save transcripts

is a premium feature?

and for the form thing i wanted to add the response to the ticket message

[limber portal]

Thats a premium feature, can be enabled in dashboard > panel configs > transcripts

[visual condor]

When anyone opens a ticket it shows to everyone in the server

[limber portal]

Are you using the view as role feature?

[fathom basin]

#🤖│bot-spam messagecan i reedem that?

[limber portal]

Make a ticket to get it redeemed

[visual condor]

Where to manage it from server or dashboard

[limber portal]

i meant if you were using the view as role feature to check the tickets were working

Dashboard > panel configs > permissions > @everyone edit opened > make sure view channel is set to

[visual condor]

1 min

[limber portal]

try that

[visual condor]

Thank you too much it worked

[iron night]

Gave +1 Rep to @limber portal

[limber portal]

np

[sleek python]

.

[humble sequoia]

Pop-up Forms

A Discord Form lets the user answer individual questions in a pop-up Form, which then displays the answers in the ticket message. This can save time if you already know what you want to ask the user.

Setup Forms

Forms can be enabled under Panel Settings > Form Options > Edit Forms Options. In the new pop-up window, you can now enable and edit your own Form.

Form Options

You can add up to 5 questions in the Discord form. This is a Discord limitation. Each question can have a placeholder in the input field, a minimum and maximum input, multi-line, and also the option to have the answer required.

Options

Question Title ➞ Your Question goes here
Question Placeholder ➞ The placeholder text in the input field
Required ➞ If enabled, the user has to answer this question, to submit the form
Multi-Line Input ➞Allows the user to input multiple lines
Minimum and Maximum Input ➞ Set a minimum and maximum input value for the user

Displaying the Answer

To display the answers from the user, you need to enable Auto display form results on the ticket message as an additional embed

If you don't want a second embed, go into your Panel Configs > Ticket Options > Edit Ticket Message. You use the variable {create.form.x} and replace x with the number of your question. For example, the response to Question 5 can be displayed with {create.form.5}.

[limber portal]

^^

[sleek python]

i wanna include what ppl wrote in that in the ticket message

how i do that

[limber portal]

it says at the bottom of the embed

[sleek python]

how do i enable Auto display form results on the ticket message as an additional embed

[limber portal]

with the toggle switch in dashboard > panel configs > forms

[sleek python]

found ty

[limber portal]

np

[sleek python]

thanks @limber portal

[iron night]

Gave +1 Rep to @limber portal

[sleek python]

i used to know all of this

but i forgot

[limber portal]

dont worry, if you need any more help just ask here or make a ticket

[coarse shale]

hey, can someone help me?

i use this tools with my team, but i want do make some kind of selection

when i get the ticket to solve, this ticket stays at my name

then a just can see the ones that i got or when someone calls me to give a help with @

[jade topaz]

how do i make more than 1 dropdown panel using ticket tool??

@limber portal could u help?

[limber portal]

So you want to change the name of the ticket?

[humble sequoia]

<:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706> Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on

First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

• Panel doesn't send? Make sure you have a valid emoji selected
• Option doesn't show up? Check if two options have the same panel in the DropDown Editor

$dropdown

[limber portal]

^^

[jade topaz]

WNt more than 1

Using normal tt

[limber portal]

You’ll have to contact the mods of that server somehow, there’s nothing you or anyone here can do

[jade topaz]

When I input 2 it only shows 1 when I send the panel to the channel

[jade topaz]

I did it

[coarse shale]

something like this

[jade topaz]

When I sent the panel to the channel

[humble sequoia]

Ticket names

The ticket name is the default channel name of all tickets. To edit it, go to your Dashboard > Panel Configs > Ticket. There you can edit the channel name of opened and closed tickets. You can also use variables in there.

Note: This is a premium feature

[jade topaz]

In the dropdown list it only shows 1 dropdown

[limber portal]

^^ check the embed above, it is a premium feature

[jade topaz]

@limber portal

[jade topaz]

Pls help @limber portal

[limber portal]

Can you send a screenshot of the dropdown section of the dash

[jade topaz]

K

[coarse shale]

im gonna read about premium, thanks for the help

[iron night]

Gave +1 Rep to @limber portal

[limber portal]

Np

[wet sun]

Hi so I’ve made the panel and it came with an error message.

[jade topaz]

SS Pls

[wet sun]

I managed to do it after the message

[jade topaz]

Ok

[humble sequoia]

<:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706> Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on

First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

• Panel doesn't send? Make sure you have a valid emoji selected
• Option doesn't show up? Check if two options have the same panel in the DropDown Editor

$dropdown

[humble sequoia]

<:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706> Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on

First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

• Panel doesn't send? Make sure you have a valid emoji selected
• Option doesn't show up? Check if two options have the same panel in the DropDown Editor

$dropdown

[pseudo ravine]

Keep the random commands to #🤖│bot-spam please

[mild sand]

is there anyway I can make a ticket open visible for a specific role?

[humble sequoia]

How can I grant my team access to tickets?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to grant access to
4. Open the General options menu
5. Select your Support Team Roles
6. Save changes

[mild sand]

as in here, lets say the @test role only could see the partnership enq

[pseudo ravine]

Unfortunately that's not possible

[mild sand]

that would be very cool, anywhere I could suggest?

[pseudo ravine]

It's not possible because of Discord

[clever herald]

How do I fix transcripte url sometimes only showing as
https://tickettool.xyz/direct?url={transcript_url}
I can manually insert attachment link but that's not gonna work given how many tickets we have

But also how does the system overcome the discord attachment expiry link

[limber portal]

Support have said it’s discords fault #🆘│community-support message

[scenic plinth]

According to our developers it's caused by "discord lagging". There's not much we can do on our part unfortunately. HTML downloadable transcripts will remain accessible.

[scarlet valley]

What a good day, how can I do so that on my server when a user creates a ticket they can select their language.

[limber portal]

Like in #🎫│make-a-ticket?

[scarlet valley]

yes

[humble sequoia]

Multipanels

For more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Panel -> Attached Panels

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[limber portal]

^^

[scarlet valley]

thank you

[limber portal]

Np

[scarlet valley]

Another question, how can I put what I want, the following appears:

[clever herald]

You need to make more panels first. That plus on the top right of your screen shot@scarlet valley

[night goblet]

I want to remove the phone number from my account and add a new one

[tawny bone]

how to setup this?
like whenever someone click on create ticket it will ask to fill a form

[pseudo ravine]

You've been told already that you're in the wrong place

[humble sequoia]

Pop-up Forms

A Discord Form lets the user answer individual questions in a pop-up Form, which then displays the answers in the ticket message. This can save time if you already know what you want to ask the user.

Setup Forms

Forms can be enabled under Panel Settings > Form Options > Edit Forms Options. In the new pop-up window, you can now enable and edit your own Form.

Form Options

You can add up to 5 questions in the Discord form. This is a Discord limitation. Each question can have a placeholder in the input field, a minimum and maximum input, multi-line, and also the option to have the answer required.

Options

Question Title ➞ Your Question goes here
Question Placeholder ➞ The placeholder text in the input field
Required ➞ If enabled, the user has to answer this question, to submit the form
Multi-Line Input ➞Allows the user to input multiple lines
Minimum and Maximum Input ➞ Set a minimum and maximum input value for the user

Displaying the Answer

To display the answers from the user, you need to enable Auto display form results on the ticket message as an additional embed

If you don't want a second embed, go into your Panel Configs > Ticket Options > Edit Ticket Message. You use the variable {create.form.x} and replace x with the number of your question. For example, the response to Question 5 can be displayed with {create.form.5}.

[pseudo ravine]

@tawny bone Read this ^

[tawny bone]

ohk thanks

[pseudo ravine]

You're welcome, glad I could help!

[tawny bone]

thanks @pseudo ravine

[iron night]

Gave +1 Rep to @pseudo ravine

[scarlet valley]

Thank you very much bro

[iron night]

Gave +1 Rep to @clever herald

[fair wadi]

is there a good way to search ticket transcripts?

[restive condor]

Hey there! Other than Discord's search feature, no

[fair wadi]

ty! i wrote a bot to download all our transcription attachments and do some processing on them but it didn't seem particularly elegant 🙂 ty!

[restive condor]

Great idea.
Have a nice day

[jade topaz]

Guys how can I make a ticket in my group idk how it worked need help😁

[humble sequoia]

Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

Create a Panel

To create a panel we are going to need to head over to the Panel Configs Tab on the Dashboard.

Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and you are ready to get started with configuring your panel.
An example of a creating a panel is shown below.

Send the Panel to a Channel

Once the panel has been created, use the blue Send button and select the channel you want the panel to be sent to.

The Panel wasn't send

Use the </debug:ID> command to diagnose possible permission issues with the bot.

[jade topaz]

^^

[woven shale]

Não entendi @scenic plinth

[scenic plinth]

Entender o quê? Você já olhou seu ingresso?

Ver #1180305768193462363

[visual matrix]

I bought a account will I receive the the email and password in discord

?

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[glad oyster]

Hello I was wondering how can I do this .

1. Setup the dropdown support panel and make a list like this.

[humble sequoia]

<:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706> Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on

First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

• Panel doesn't send? Make sure you have a valid emoji selected
• Option doesn't show up? Check if two options have the same panel in the DropDown Editor

$dropdown

Pop-up Forms

A Discord Form lets the user answer individual questions in a pop-up Form, which then displays the answers in the ticket message. This can save time if you already know what you want to ask the user.

Setup Forms

Forms can be enabled under Panel Settings > Form Options > Edit Forms Options. In the new pop-up window, you can now enable and edit your own Form.

Form Options

You can add up to 5 questions in the Discord form. This is a Discord limitation. Each question can have a placeholder in the input field, a minimum and maximum input, multi-line, and also the option to have the answer required.

Options

Question Title ➞ Your Question goes here
Question Placeholder ➞ The placeholder text in the input field
Required ➞ If enabled, the user has to answer this question, to submit the form
Multi-Line Input ➞Allows the user to input multiple lines
Minimum and Maximum Input ➞ Set a minimum and maximum input value for the user

Displaying the Answer

To display the answers from the user, you need to enable Auto display form results on the ticket message as an additional embed

If you don't want a second embed, go into your Panel Configs > Ticket Options > Edit Ticket Message. You use the variable {create.form.x} and replace x with the number of your question. For example, the response to Question 5 can be displayed with {create.form.5}.

[hallow mountain]

bot not responding

[shut bolt]

$ping

[humble sequoia]

Time to Edit: 350ms
Discord: 17.5ms

[shut bolt]

Bot seems to be fine at the moment, #🎫│make-a-ticket so one of our Support Team members can guide you and look further into this

[hallow mountain]

oh got it

i gave administrator permission role and it s worked

[sullen frigate]

السلام عليكم

شفت تغريدة في تويتر

توزعون اكواد بريميوم

للي يجي يطلبها من الدعم الفني

@lament sandal

[civic wagon]

@sudden crest please do not send any files in the server.

[sullen frigate]

hey

i saw a twitter tweet

that i can get free premium code if i came to the support and ask for it

[jade topaz]

Tweet link?

[sullen frigate]

wait

https://twitter.com/Ticket_Tool/status/1645157095170359302

[civic wagon]

That tweet seems to refer to the giveaway which was hosted on the 10th of April - #🎉│giveaways message

[jade topaz]

look at the date of the tweet

it's over 🙂

[sullen frigate]

oh

sorry i dont saw the date

[tall wedge]

Hello
I've created a drop-down style with the bot and I'd like the reason chosen by the member to appear in the ticket opening message.
How can I do this?

[jade topaz]

Use the form option in the dashboard

[tall wedge]

Okay, thanks

[iron night]

Gave +1 Rep to @keen mountain

[still cedar]

How do I fix this

Nvm I fixed it

[dull escarp]

How do I fix this

[limber portal]

You’ll have to delete channels

[fathom quiver]

Is there a way to create a private thread alongside the ticket without pinging the roles associated with it?

[limber portal]

I don't believe so

[wild spire]

if you disable “auto add team” it wont ping them in the thread.

[fathom quiver]

Thanks - however I have found that despite giving the role permissions to "Manage Threads" in order to see the thread, but not get pinged by it, that role still cannot see the thread off that channel. Said role has permissions to manage threads both on the ticket channel itself, and also on the category the ticket lives in.

[iron night]

Gave +1 Rep to @wild spire

[fathom quiver]

Seems that the role requires to have Manage Threads as a global thing as opposed to just the channel... That's weird.

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[weak abyss]

If there is a ticket open, how can I make it automatically with many people in the ticket?

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[jade topaz]

i need help

[humble sequoia]

Hello, we would love to help you, but if you don't tell us what you need help with we can't help you :(

[jade topaz]

I want when a person presses the open ticket button, he will be shown writing the reason for opening the ticket, and after writing, the ticket will be opened

[humble sequoia]

Pop-up Forms

A Discord Form lets the user answer individual questions in a pop-up Form, which then displays the answers in the ticket message. This can save time if you already know what you want to ask the user.

Setup Forms

Forms can be enabled under Panel Settings > Form Options > Edit Forms Options. In the new pop-up window, you can now enable and edit your own Form.

Form Options

You can add up to 5 questions in the Discord form. This is a Discord limitation. Each question can have a placeholder in the input field, a minimum and maximum input, multi-line, and also the option to have the answer required.

Options

Question Title ➞ Your Question goes here
Question Placeholder ➞ The placeholder text in the input field
Required ➞ If enabled, the user has to answer this question, to submit the form
Multi-Line Input ➞Allows the user to input multiple lines
Minimum and Maximum Input ➞ Set a minimum and maximum input value for the user

Displaying the Answer

To display the answers from the user, you need to enable Auto display form results on the ticket message as an additional embed

If you don't want a second embed, go into your Panel Configs > Ticket Options > Edit Ticket Message. You use the variable {create.form.x} and replace x with the number of your question. For example, the response to Question 5 can be displayed with {create.form.5}.

[limber portal]

^^

[hushed yew]

How I can make the bot send a private message when the ticket is closed like it's send to the one who opened the ticket for example
ticket has been closed
Reason: anything

[proper pawn]

@solid stream hello

i need help here

[humble sequoia]

Hello, we would love to help you, but if you don't tell us what you need help with we can't help you :(

[proper pawn]

i wanna change ticket name like this ticket only for report others

[humble sequoia]

Ticket names

The ticket name is the default channel name of all tickets. To edit it, go to your Dashboard > Panel Configs > Ticket. There you can edit the channel name of opened and closed tickets. You can also use variables in there.

Note: This is a premium feature

[pseudo ravine]

Please don't ping the developer

[proper pawn]

yes

[limber portal]

^^

[proper pawn]

where i can find it ?

[limber portal]

Dashboard > Panel Configs > Ticket.

[proper pawn]

its for premium ?

[limber portal]

yep, premium only

[proper pawn]

i did it without pre ?

[restive condor]

Hey there! You can change it from your Dashboard > Panel Configs> Messages > Edit Closed DM

[proper pawn]

1m

[limber portal]

It requires premium to change

[hushed yew]

Does it send the reason in the dm of the member?

[restive condor]

Yes

It must be pre-set though, I don't believe you can change it for each ticket (Unless it's a different panel)

[proper pawn]

i mean like that ❤️

[limber portal]

ahhh, dashboard > panel configs > messages > panel message

[proper pawn]

i will try 1m

@limber portal thanks man it worked ❤️ 👍

[iron night]

Gave +1 Rep to @limber portal

[limber portal]

no problem

[jade topaz]

Can We Setup Auto Transcript Without TT Premium??

[pseudo ravine]

Hey there. Auto saving is only for premium, you'll have to manually save the transcript yourself

[jade topaz]

Ohk

[echo berry]

hey, can i make it so if someone claims a ticket they are the only one that can see them

[humble sequoia]

Claiming Options

Claiming allows you to change the ticket name, category and permissions. To use it you have to enable it first on your Dashboard > Panel Configs > Claiming

Note: This is a premium feature

[burnt sun]

How to make drop down menu like this?

[humble sequoia]

<:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706> Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on

First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

• Panel doesn't send? Make sure you have a valid emoji selected
• Option doesn't show up? Check if two options have the same panel in the DropDown Editor

$dropdown

[echo berry]

i tried that but it doesnt work

[pseudo ravine]

Did you enable it and change permissions?

[echo berry]

i have that enabled but what permission do i change it to

view channel disabled?

[pseudo ravine]

Yes

[echo berry]

can i make it so a ticket supervisor role can still see all the tickets

[pseudo ravine]

They'll need an Additional Role

[echo berry]

im making a ticket supervisor role

i still cant get it to get hidden when someone claimed it

[pseudo ravine]

Could you send the server ID

[echo berry]

1180565819231584447

[pseudo ravine]

Thank you

Both panels have the permission set to

[echo berry]

yea but i made a ticket supervisor rank

and made that the support team, so they only can see it

[pseudo ravine]

You didn't change the permission of the other support team though

[echo berry]

im so confused right now

so how should i fix it?

[pseudo ravine]

Dashboard > Claiming > Edit Support Team Permissions > View Channel >

[echo berry]

and how do i make it so the ticket supervisors can see the tickets

[pseudo ravine]

They will after you did what I said above

[echo berry]

oh alright

[burnt sun]

How to have auto ticket names based on the pannel?

[echo berry]

im sorry to bother you again but it still doesnt work

[humble sequoia]

Ticket names

The ticket name is the default channel name of all tickets. To edit it, go to your Dashboard > Panel Configs > Ticket. There you can edit the channel name of opened and closed tickets. You can also use variables in there.

Note: This is a premium feature

[pseudo ravine]

@burnt sun Read this ^

[burnt sun]

Yeah I got it thanks

[pseudo ravine]

Is it changing the permissions inside the channel once a ticket gets claimed?

[pseudo ravine]

You're welcome, glad I could help!

[rare marsh]

Hola, is it possible to have a multi panel message when i open a ticket with a multi panel ?

[pseudo ravine]

Hey there. Could you elaborate a bit please?

[rare marsh]

Okay, when i open a ticket, i want that the bot propose a multi panels with other choice that open another

[pseudo ravine]

Unfortunately that's not possible

[rare marsh]

Okay thanks

[pseudo ravine]

You're welcome, glad I could help!

[echo berry]

I mean when someone claims a ticket, the most ranks still can see it

The ranks that could claim the ticket

[pseudo ravine]

Was this in previous tickets? You'll need to have newly created tickets

[echo berry]

I tried new tickets with alts but its still the same

[pseudo ravine]

Do the alts have the admin permission?

[echo berry]

No they dont

Or wait on discord? Does admin allow u to view all channels

Even created tickets?

[pseudo ravine]

Administrator gives all permissions

[echo berry]

Aaah that explains alot

[pseudo ravine]

They can view all channels, and have permissions to do everything within Ticket Tool

[echo berry]

Thanks!

[pseudo ravine]

You're welcome, glad I could help!

[vague smelt]

if ive got a problem, can i ask here?

[limber portal]

If it’s ticket tool related yes

[vague smelt]

ok so i was in a server (not mine) and i tried to create a ticket, but the bot said "Channel limit and Server at Channel limit of 500" what do i do?

[limber portal]

That server will have to delete some channels

[vague smelt]

ok so thats not my fault

[limber portal]

Nope

[dreamy crown]

how do i use the panel

cause i cant see the message anywhere on my discord dosnt let me choose the channel

[restive condor]

Hey there! Did you send the panel?

[dreamy crown]

i cant choose what channel i want the panel message to go to

[restive condor]

Press SEND and then you'll be able to choose a channel

[dreamy crown]

bro

[humble sequoia]

What permissions should I give to Ticket Tool?

When first invited to your server, Ticket Tool should have the permissions shown below in order to ensure an appropriate functioning:

When customizing permissions for the different ticket participants, you must make sure Ticket Tool has the permissions you want it to grant to others, you can learn more about this here.

Missing Permissions
This error is a direct outcome of the bot missing permissions as depicted above. When troubleshooting this error we suggest you go through these steps:

• Use the </debug:1029783024264564765> command to check if the bot is lacking core role or channel permissions.
• Compare the category/channel's overrides and contrast them with the bot's roles to identify any permission denial that is breaking the functioning
• If you can't still figure it out, let our <@&540295656720302081> know so they can guide you through

Additional Resources

• If you are a server administrator and would like to understand more how to set up your server's permissions, we suggest checking the Discord Support Knowledge Base
• If you are a bot developer and are interested in the internal permission hierarchy we suggest you this part of the Discord Developer Docs

Important Note

- Giving Administrator permissions is NOT required and we do NOT encourage you to do unless you are trying to troubleshoot your permissions setup.

[restive condor]

Please double check TicketTool has all required permissions above

[restive condor]

Go into TicketTool's role and verify it has all permissions shown on the embed above

[dreamy crown]

im going to go crazy ive legit done it

tryna do this shit for the last fucking hour

[restive condor]

Does Tickettool have admin perms? - If not:

Also double check channel and category permissions (those override role settings)

and they left

[edgy field]

Hello

[limber portal]

Hey, do you need ticket tool help?

[jade topaz]

hi berto

[edgy field]

I do

[humble sequoia]

Hello, we would love to help you, but if you don't tell us what you need help with we can't help you :(

[jade topaz]

lol

[edgy field]

I was trying to figure how to give perms to person who opened ticket to be able to add users to the said open ticket

[limber portal]

Head to dashboard > command configs > add command

You can customise from there

[glad oyster]

How do I make it to where other people can send images in tickets?

[pseudo ravine]

Hey there. You can go to the Dashboard > Permissions > Everyone Role Permission > Edit opened > Attach Files >

[cyan shard]

Hello, I was trying to create a ticket to test it and it said this once I tried to create it

What is the unknown role?

[jade topaz]

Hello, the bot in question does not belong to Ticket Tool

[cyan shard]

Wdym?

[lunar solar]

Wrong bot

This is Ticket Tool

That is Tickety

[cyan shard]

oh wait sorry wrong server I have so many bots server

[lunar solar]

Completely different

No worries

[jade topaz]

np

[humble sequoia]

What permissions should I give to Ticket Tool?

When first invited to your server, Ticket Tool should have the permissions shown below in order to ensure an appropriate functioning:

When customizing permissions for the different ticket participants, you must make sure Ticket Tool has the permissions you want it to grant to others, you can learn more about this here.

Missing Permissions
This error is a direct outcome of the bot missing permissions as depicted above. When troubleshooting this error we suggest you go through these steps:

• Use the </debug:1029783024264564765> command to check if the bot is lacking core role or channel permissions.
• Compare the category/channel's overrides and contrast them with the bot's roles to identify any permission denial that is breaking the functioning
• If you can't still figure it out, let our <@&540295656720302081> know so they can guide you through

Additional Resources

• If you are a server administrator and would like to understand more how to set up your server's permissions, we suggest checking the Discord Support Knowledge Base
• If you are a bot developer and are interested in the internal permission hierarchy we suggest you this part of the Discord Developer Docs

Important Note

- Giving Administrator permissions is NOT required and we do NOT encourage you to do unless you are trying to troubleshoot your permissions setup.

[jade topaz]

the custom emoji you set is invalid, you need to correct it

[drowsy galleon]

how?

[jade topaz]

Dashboard -> Panel configs -> Button -> and checked if you have defined custom emoji

[drowsy galleon]

thx

[iron night]

Gave +1 Rep to @harsh shuttle

[robust summit]

um

why does the bot keep saying application didnt respond

[wild spire]

Do /debug in that channel real quick and let me know what it says

[robust summit]

Bot Permissions ឵ ឵឵  ឵ ឵឵  ឵ ឵឵  ឵ ឵឵
✅ - Read Channels
✅ - Send Messages
✅ - Embed Links
✅ - Attach Files
✅ - Manage Roles
✅ - Manage Channels
✅ - Manage Messages
✅ - Read History
Channel Permissions ឵ ឵឵  ឵ ឵឵  ឵ ឵឵  ឵ ឵឵
✅ - Read Channels
✅ - Send Messages
✅ - Embed Links
✅ - Attach Files
✅ - Manage Roles
✅ - Manage Channels
✅ - Manage Messages
✅ - Read History
Server Information ឵ ឵឵  ឵ ឵឵  ឵ ឵឵ ឵ ឵឵  ឵ ឵឵
Channel name:
bot-commands
Channel ID:
1063584989909893141
Channel Count:
75/500 12/50
Server name:
Nova
Server ID:
987243305773445160
User Information ឵ ឵឵  ឵ ឵឵  ឵ ឵឵ ឵ ឵឵  ឵ ឵឵
User name:
sethorite#0
User ID:
997383513026334750
Permission Level:
0 - User ()
Bot Information ឵ ឵឵  ឵ ឵឵  ឵ ឵឵ ឵ ឵឵  ឵ ឵឵
Prefix:
$
Premium Status:
Subscribed - ["discord"]
Current shard:
136
API Latency:
76

[wild spire]

it says application did not respond in the channel bot-commands before?

what command were u trying to do?

[robust summit]

i was trying to do /create

then i did /change

[wild spire]

We dont have a command that says create or change

[robust summit]

uhh is this discord related to nova?

uh its ok i quit lol

[wild spire]

Nope its ticket tool

[pale saddle]

My local patrol role was removed

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[ashen plank]

Is Prime available for Discord Probot currency?

[pseudo ravine]

[echo berry]

my ticket tool somehow auto assigns roles to ppl that use the ticket

[limber portal]

Check dashboard > panel configs > ticket > roles on ticket open

[echo berry]

is it possible claimed tickets go to another category so u have open tickets and claimed tickets

[limber portal]

Yes, dashboard > panel configs > claiming > enable claimed category

[echo berry]

lifesafer

and can i change the name to the user that claimed it

[limber portal]

Yup

[humble sequoia]

Ticket names

The ticket name is the default channel name of all tickets. To edit it, go to your Dashboard > Panel Configs > Ticket. There you can edit the channel name of opened and closed tickets. You can also use variables in there.

Note: This is a premium feature

[echo berry]

thanks!

[limber portal]

Thats for the default, editing the claimed ticket name is also in dashboard > panel configs > claiming (thought the embed said that, sorry)

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[limber portal]

wrong server

[hearty orchid]

Hihi! I’m a bit new to using tickettool, I was wondering if there’s something I can enable so when a member clicks on the “create ticket” button it asks for confirmation, I frequently get tickets where the person who opened the ticket opened it on accident so i’m not sure if there’s any feature like that, thank you so much in advance!

[limber portal]

You can use forms

[humble sequoia]

Pop-up Forms

A Discord Form lets the user answer individual questions in a pop-up Form, which then displays the answers in the ticket message. This can save time if you already know what you want to ask the user.

Setup Forms

Forms can be enabled under Panel Settings > Form Options > Edit Forms Options. In the new pop-up window, you can now enable and edit your own Form.

Form Options

You can add up to 5 questions in the Discord form. This is a Discord limitation. Each question can have a placeholder in the input field, a minimum and maximum input, multi-line, and also the option to have the answer required.

Options

Question Title ➞ Your Question goes here
Question Placeholder ➞ The placeholder text in the input field
Required ➞ If enabled, the user has to answer this question, to submit the form
Multi-Line Input ➞Allows the user to input multiple lines
Minimum and Maximum Input ➞ Set a minimum and maximum input value for the user

Displaying the Answer

To display the answers from the user, you need to enable Auto display form results on the ticket message as an additional embed

If you don't want a second embed, go into your Panel Configs > Ticket Options > Edit Ticket Message. You use the variable {create.form.x} and replace x with the number of your question. For example, the response to Question 5 can be displayed with {create.form.5}.

[limber portal]

^^

[hearty orchid]

Oh my god thank you so much you’re a lifesaver!!

[limber portal]

No worries, glad i could help

[sharp geyser]

hi! sorry to bother, I haven't used ticket tool in a while so I'm a bit rusty. I've set up my panel and all the settings and stuff, everything works fine except when I close the ticket, then save the transcript, the channel doesn't close. I can't figure out what I messed up 😭

[balmy void]

hello, I need Help. So whenver i try to use the normal command with prefix it doesnt works can u help?

[echo yacht]

You say that, the channel doesn’t delete itself when closing the ticket? After making a transcript, you just need click the delete button.

[sharp geyser]

yes! oh uh I got rid of the delete button 😭 I'll try that, thank you

[iron night]

Gave +1 Rep to @echo yacht

[echo yacht]

Check if you’re using the prefix who is configured with the bot.

[echo yacht]

You’re welcome

[sharp geyser]

everything works fine now! tysm 🫶🏻

[echo yacht]

We’re here to help. Thanks for trusting on our services!

[iron night]

Gave +1 Rep to @sharp geyser

[dapper widget]

Why does it not work?

[limber portal]

Not the correct server

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[dapper widget]

wym?

[limber portal]

@dapper widget

[dapper widget]

?

[limber portal]

You are in the wrong support server

This is for ticket tool

[dapper widget]

can you send me the right one ?

[limber portal]

We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

[glass grail]

Hey

[limber portal]

Hey, do you need ticket tool help?

[glass grail]

Ye

How do I do that poeple cannot use the bot

Only me

[limber portal]

You want only yourself to be able to create tickets?

[jade topaz]

it wont let me log in

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[limber portal]

You are in the wrong server

[wide flicker]

how do i make a dropdown style panel? do i need to make a panel that actually sends the dropdown style panel? then crete additional panels that will be listed under it or something else

[humble sequoia]

<:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706> Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on

First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

• Panel doesn't send? Make sure you have a valid emoji selected
• Option doesn't show up? Check if two options have the same panel in the DropDown Editor

$dropdown

[wide flicker]

if i want a custom emoji would i do something like <:NAME:ID>, and does the emoji have to be in the server or not? or can i upload emojis to the site not fully sure how this works

[pseudo ravine]

It has to be in your server

[wide flicker]

thanks, so would i do the emoji name and id like in the example above?

[iron night]

Gave +1 Rep to @pseudo ravine

[pseudo ravine]

Yes

[wide flicker]

thank you very much i appreciate it

[pseudo ravine]

You're welcome, glad I could help!

[smoky gate]

Is it possible to retroactively make a channel a ticket, and get a transcript?

I have some channels used for tickets before I got the bot and I wanted to get transcripts

[humble sequoia]

How do I set a transcript channel?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to grant access to
4. Open the Transcript options menu
5. Using the Transcript Channel selector, pick the channel you want your transcripts to be sent to
6. Save changes

[smoky gate]

I’m looking for a transcript of tickets that ticket tool didn’t make

If possible

[lethal spear]

I would like to know if there is a way to change the name and image of the ticket tool bot.

[shut bolt]

Ticket Tool can make transcripts of channels that are not tickets (of it's own) if you have premium

[shut bolt]

Check the message below

[humble sequoia]

Ticket Tool Custom Avatar

As of now, you are not able to change Ticket Tool's profile picture, nonetheless, our Development Team is working on the release of white labels, this is your own custom bot!

For the time being, you can change the bot's nickname by right-clicking the bot in the user list on your server and clicking Change Nickname

$avatar

[urban fossil]

https://tenor.com/view/hysterical-laughter-laughing-gif-25735842

[pseudo ravine]

Do you need any help with Ticket Tool?

[urban fossil]

yes !

to unban an account

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[pseudo ravine]

Were you banned from this server though?

[urban fossil]

no xd

[pseudo ravine]

Then you're in the wrong place

[urban fossil]

I'm talking about a demon fall ban.

[pseudo ravine]

Read this

[urban fossil]

ah well, thanks xd

[pseudo ravine]

You're welcome, glad I could help!

[urban fossil]

._.

[tall tartan]

If we have premium, can we customize the bot at all?

[idle flint]

Depends what you mean by customise the bot.
Premium unlocks a lot of customisable options for how the bot operates

[tall tartan]

But I can't change the name or pfp?

[idle flint]

This should explain:

[humble sequoia]

Ticket Tool Custom Avatar

As of now, you are not able to change Ticket Tool's profile picture, nonetheless, our Development Team is working on the release of white labels, this is your own custom bot!

For the time being, you can change the bot's nickname by right-clicking the bot in the user list on your server and clicking Change Nickname

$avatar

[tall tartan]

Thanks!

Thanks @idle flint

[iron night]

Gave +1 Rep to @idle flint

[paper lily]

Can I do this without a subscription??

[idle flint]

Yes, here is the info:

[humble sequoia]

Pop-up Forms

A Discord Form lets the user answer individual questions in a pop-up Form, which then displays the answers in the ticket message. This can save time if you already know what you want to ask the user.

Setup Forms

Forms can be enabled under Panel Settings > Form Options > Edit Forms Options. In the new pop-up window, you can now enable and edit your own Form.

Form Options

You can add up to 5 questions in the Discord form. This is a Discord limitation. Each question can have a placeholder in the input field, a minimum and maximum input, multi-line, and also the option to have the answer required.

Options

Question Title ➞ Your Question goes here
Question Placeholder ➞ The placeholder text in the input field
Required ➞ If enabled, the user has to answer this question, to submit the form
Multi-Line Input ➞Allows the user to input multiple lines
Minimum and Maximum Input ➞ Set a minimum and maximum input value for the user

Displaying the Answer

To display the answers from the user, you need to enable Auto display form results on the ticket message as an additional embed

If you don't want a second embed, go into your Panel Configs > Ticket Options > Edit Ticket Message. You use the variable {create.form.x} and replace x with the number of your question. For example, the response to Question 5 can be displayed with {create.form.5}.

[paper lily]

Ok Thanks

[ashen dagger]

yo

does anyone know why this happens

i have the bot in the server

but this message keeps popping up

[idle flint]

Are you the server owner ?

[ashen dagger]

no but i have owner role

[idle flint]

To access the server on the dashboard, you should either have the Administrator permission (not to be confused with just a role called “admin”) or a Dashboard role

[humble sequoia]

Dashboard Roles

Any role you put there will have full access to the ticket tool dashboard. The server owner and users with admin permissions already have access to the dashboard.
Be careful of which roles to put here

Dec 4, 2023, 6:43 AM

[ashen dagger]

oh ok

[jade topaz]

How do I combine multiple panel in 1 support ticket?

[humble sequoia]

Multipanels

For more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Panel -> Attached Panels

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[limber portal]

Check this ^^

[jade topaz]

alright thanks mate. One more thing, is it possible for a user to leave a stars / rating upon closing the ticket?

[limber portal]

Not directly, you could do it like this server with a #📈│reviews channel and a message telling the user to review on ticket close

[jade topaz]

to apply this, can i just clone my first panel & edit the welcoming message?

[jade topaz]

what does +rep do in this case?

[iron night]

Gave +1 Rep to @limber portal

[limber portal]

There is only one panel message shown and that is the base panel, the attached panels are just extra buttons

[limber portal]

Uses @iron night to add / remove rep

[jade topaz]

I'll look into it now, thank you for the assistance mate🙏

[limber portal]

No worries

[static hornet]

I need some help with /rename, how do i get it to revert the ticket name?

[last mesa]

Hi everyone, let's say I have some support people working on tickets. I'd like to have report on their work e.g. number of ticket solved, messages sent for tickets etc. Is that possible? With premium plan?

[limber portal]

Hey, you can see a variety of ticket statistics in dashboard > statistics

[last mesa]

Thanks. Is there any way to filter by more than just "created tickets"? e.g. no. of closed tickets in last 7 days

[iron night]

Gave +1 Rep to @limber portal

[gilded thistle]

Hello I did the get 5 people to join how do I get my subscription?

Is that still a thing or what?

[limber portal]

You can filter by time period, but you can’t specify closed tickets

[limber portal]

That’s not a thing for ticket tool

[scenic pivot]

Can someone help as when I try to go on project nova it says presido can’t load

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[limber portal]

^^

[jade topaz]

Hey, can I automatically close a ticket if someone didn't response my message?

[limber portal]

Yes, in dashboard > panel configs > automations, however this is a premium feature

[jade topaz]

I got it, thanks for the confirmation mate

[iron night]

Gave +1 Rep to @limber portal

[limber portal]

No worries, glad to be able to help

[viscid crypt]

Can I change the bot image in the premium version?

[humble sequoia]

Ticket Tool Custom Avatar

As of now, you are not able to change Ticket Tool's profile picture, nonetheless, our Development Team is working on the release of white labels, this is your own custom bot!

For the time being, you can change the bot's nickname by right-clicking the bot in the user list on your server and clicking Change Nickname

$avatar

[idle olive]

I was searching posts that said "multiple choice" and looking for anything about multiple choice questions in the form. I just wanna point out that when Rigbone asked about multiple choice questions in a ticket tool, the answer WhiteWolf gave was not answering the question, the "answer" was irrelevant to the question at hand. #🆘│community-support message

Rigbone's question was about having multiple choice answers to a question in a ticket, most likely in form tickets where you have to fill in an answer to a question to open a ticket. The question was NOT about having multiple buttons or a dropdown on an embed.

[pseudo ravine]

I don’t get what you’re going on about?

[idle olive]

From what I could see, no, you can't have multiple choice answers in a ticket form, there is only an option for open ended fill-in questions, which is disappointing because I want to be able make it so when users want to report someone, they must select from a list of reasons in order to open that ticket(to prevent users from just saying whatever without a valid reason to report).

[pseudo ravine]

It’s because Discord hasn’t implemented multiple choice options into models yet

[idle olive]

There is a forms bot called "Fluffy" which is able to have multiple-choice answers to select from in a question, just an example that it is possible and has been done. 1st screenshot here is the editor, and the last 2 are from the GUI of a question:

[pseudo ravine]

That’s not multiple choice inside the modal though

It’s physically impossible to have it inside the modal because it’s not possible through Discord’s API

[idle olive]

Do the devs have to limit themselves to only having it in the modal though? Why not let forms use those "ephemeral"(or whatever it's called) messages?

[pseudo ravine]

Because that's not how the API works

[idle olive]

But the other bot uses those "ephemeral" messages as shown in the screenshot above. They don't limit themselves to only opening the fill-in boxes, they use these ephemeral messages with a GUI of embeds, drop-downs, and buttons for you to navigate a questionnaire and fill it out.

"Because that's not how the API works" is not a good enough reason to not do it, I've seen other bots do it and there's no reason Ticket Tool shouldn't do it too. Whatever works should be doable, and that works. Excuses for not doing it does not convince me because I've seen it done and used those GUIs myself. At this point y'all are limiting yourselves.

[pseudo ravine]

Ephemeral messages are completely different than the modal pop-up

https://discord.com/developers/docs/interactions/message-components#text-inputs Like I've said, it's just not possible to add multiple choice options inside a modal

[sleek python]

how do i blacklist a role

[humble sequoia]

Blacklist Roles

Any role you assign as a blacklisted role won't be able to use commands or reactions.

Selecting a blacklisted role

Go to your Dashboard ➞ Server Configs. There you will find the option to select blacklisted roles.
Note: Don't forget to save.

[sleek python]

k

[limpid sun]

why its saying interaction failed?

so im trying to close the ticket and i got this

[limber portal]

«The application did not respond»

Are you seeing this message when you use a Ticket Tool command in a channel? It may be because the bot is missing permissions in that channel.

Try the following:

1. Right-click the channel, select Edit Channel, then Permissions
2. Scroll down to Advanced Permissions and add Ticket Tool there
3. Make sure that View Channel and Send Messages are for Ticket Tool
4. Save the changes
5. In the channel, use the /debug command to check for any other missing permissions
6. If needed, go back to the Permissions menu and grant Ticket Tool any missing permissions
7. Retry using the command you wanted to use and confirm that it works properly now.#

[limpid sun]

Thank you fixed it

[iron night]

Gave +1 Rep to @limber portal

[jade topaz]

i keep gettingChannel Limit
╰ Server at channel limit of 500
╰ Clear channels to continue creating tickets
Docs page for this error
4f11290a-f4d3-11ed-a05b-0242ac120003

[limber portal]

[limpid sun]

another problem lmao

[jade topaz]

but the thing is

[limber portal]

Hey, you’ll have to delete some channels (assuming it’s your server)

[jade topaz]

its not my server

[jade topaz]

ive never used tickets before

[limber portal]

Then you’ll have to ask staff there to delete some channels, the bot cannot make any more when it has reached the discord limit

[jade topaz]

there are less than 500 channels

[limber portal]

@limpid sun can you do this again?

[jade topaz]

theres 25 channels

[limber portal]

They may be hidden from you if it is not your server

Most likely other tickets

[limpid sun]

again thanks got it this time idk what happened last time

[iron night]

Gave +1 Rep to @limber portal

[limber portal]

I would advise checking audit logs and see if anything is editing your permissions

[limpid sun]

oke thanks

[limber portal]

No worries

[wide pendant]

Why is the bot not forming the url link?

[limber portal]

Hey, support have said this is a discord issue

HTML transcripts should still work

[wide pendant]

How would I do that?

[limber portal]

There should be a file attached

[wide pendant]

Yea still works thanks

thanks 1065295463089180763

[limber portal]

No worries

[wide pendant]

thanks @limber portal

[iron night]

Gave +1 Rep to @limber portal

[idle olive]

And as I've said, the devs don't need to limit themselves to only modals, so it's only a self-limiting excuse to say "Oh we can't do this because it's not possible within modals." Forget modals! I'm saying get outside of that box and stop hiding behind the limitations of modals! A single bot dev already did better with a questionnaire bot, there's no excuse.

[pseudo ravine]

You're welcome to make a suggestion in #🤖│bot-spam, but I can't guarantee it'll be implemented

s!suggest <suggestion>

[jade topaz]

Can anyone tell me if in the form option of the ticket tool I can send the forms created only to a specific channel instead of creating topics or creating several different text channels?

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[turbid yarrow]

How do you ping a role like staff department?

[humble sequoia]

How to automatically ping my support team on a ticket?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to ping your support on
4. Open the Ticket options menu
5. Click on Edit Ticket Message
6. In the Message Content use one of the role mention syntax (**{@Role Name}** / **{Role ID}**)
7. Save changes

Note: For this to work properly, Ticket Tool requires the Mention Everyone permission. Or the role must have the Allow anyone to @mention this role setting enabled

[jade topaz]

^^

[zenith owl]

Помогите

У меня не зачитали задание

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[limber portal]

^^

[zenith owl]

@humble sequoia

[turbid yarrow]

Thanks

[iron night]

Gave +1 Rep to @harsh shuttle

[alpine pulsar]

I'm trying to invite the bot into a server I am Admining for, is their a particular reason why the server doesn't show up in my list?

[civic wagon]

The server doesn't show up when you try to invite the bot?

[alpine pulsar]

Yupp 😅 all the rest of the servers I admin for do though

[humble sequoia]

Don't see your server in the dashboard?

Try using the Sync Servers button on your top center of the Dashboard page
You will possibly need to relog. Look below to see the steps on how to relog.

If this doesn't work

You should relog from the dashboard, you can do this by clicking here to log out immediately, and then log back in

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using the </permissionlevel:1029797400174399542> command on your Discord Server

If the bot's response is:

- @User is permission level: 0 (User)

You don't have any of the 3 levels required to access the server's dashboard

[limber portal]

Try these steps and make sure you have the required perms ^^

[alpine pulsar]

I just think discord hates me right now 😭

[limber portal]

Do you have the required permissions?

[alpine pulsar]

Yupp 😅 I'll just try to explain it to the owner on how to do it. He's not the greatest with technology

[limber portal]

Do try syncing your server and refreshing the page, this generally fixes the issue

[alpine pulsar]

Yeah unfortunately nothings working for me 😅

It's ok though, I'll screen share with him and show him the steps in awhile

Thank you so much

[civic wagon]

You need Manage Server perms in the server. Now assuming your role does say Admin, make sure it actually has the Administrator permission. Or atleast, the manage server permission.

[alpine pulsar]

I can edit and add everything ? He's seriously not good with technology 😅

[lapis marten]

Hi

Help

[limber portal]

We can't help with nova or the question you asked in #💬│general-chat

[lapis marten]

I installed Nova launcher and downloaded it And when I want to enter the game it tells me something like "Presidio could not load. If you encounter this error again, please reach out to our support team on our Discord server"

[limber portal]

We can't help with nova or the question you asked in #💬│general-chat

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[static spire]

Hello everyone
I bought an aimbot yesterday to try. I received a confirmation email but I am French and I don't understand how the mbot will reach me, can you explain to me? Thank you
Sincerely

[limber portal]

@static spire please read this, we can’t help

I’ll put it in french as well

[humble sequoia]

⚠️ Vous n'êtes pas au bon endroit

Nous offrons un support pour le bot Ticket Tool et nous ne pouvons pas vous aider avec d'autres problèmes hors du bot.

- Assurez-vous de contacter l'équipe d'assistance appropriée, s'il vous plaît.

S'il n'y a pas d'autres éléments en lien avec Ticket Tool en quoi nous pouvons vous être utiles, veuillez fermer le ticket.

[static spire]

thanks

[limber portal]

Np

[static spire]

I followed the instructions and I built a built then I go to cmd but windows tells me that the executable is not compatible with 64 bits

[limber portal]

We cannot help here

[limber portal]

@static spire

[restive cobalt]

hi

does anyone know how to uhm view transcripts?

mine only shows me this when i click 🧍‍♀️

[limber portal]

Do you have a transcript channel created? This is where transcripts are stored

[limber portal]

hmm, I haven’t seen that before

Try viewing the html transcript attached as a temporary workaround.

Does this error show across multiple transcripts?

[restive cobalt]

wdym?

the error does show across multiple transcripts

is it because i’m on mobile?

[limber portal]

There should be a file like this attached to the transcript in the channel

Are you using any vpns/similar that may affect this?

[restive cobalt]

nope, no vpns

[restive cobalt]

yeah, that’s what i clicked

[limber portal]

Ah, try using the direct transcript link. It is included in the transcription embed

[restive cobalt]

ohh yeah it helped

ty

[limber portal]

Np

[median light]

So I just added it to a server and its not showing on my dashboard

What do I do?

[humble sequoia]

Don't see your server in the dashboard?

Try using the Sync Servers button on your top center of the Dashboard page
You will possibly need to relog. Look below to see the steps on how to relog.

If this doesn't work

You should relog from the dashboard, you can do this by clicking here to log out immediately, and then log back in

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using the </permissionlevel:1029797400174399542> command on your Discord Server

If the bot's response is:

- @User is permission level: 0 (User)

You don't have any of the 3 levels required to access the server's dashboard

[limber portal]

Check out

[median light]

thank you

[stuck jacinth]

Hi I need support on something I want to happen on my setup

[subtle obsidian]

Hello

[stuck jacinth]

I'm using it for a guild application system and I want a system where my recruiters can choose either accept or reject, and if they accept, a certain role will be added to the ticket owner, and if they reject, the ticket owner will get kicked from my server, with maybe a personal DM of why they were rejected.

Is this feasible?

[limber portal]

Hey there,

You can use custom commands to have ticket tool send an automated response, you could have one for accepted and one for denied.

Unfortunately there’s no way to have ticket tool take other actions when this command is run, such as adding roles or kicking a member like you want. That would have to be done manually.

You can however add a close dm, this is editable in Dashboard > Panel Configs> Messages > Edit Closed DM and this can be used in conjunction with the {close.reason} variable to include the reason of why the ticket was closed, which can also include rejection.

Also, you can have ticket tool apply a role on ticket open and close which may prove useful

[stuck jacinth]

Thanks for this, but won't be useful since there's just 1 action available post-creation which is closing the ticket so either we reject or accept, we cannot add a role without putting another layer.

On the custom commands, how do you setup the trigger for sending the accepted or deny message?

[iron night]

Gave +1 Rep to @limber portal

[limber portal]

This section is to edit the trigger word, you should make 1 for accepted and 1 for denied

[limber portal]

Hey, do you need ticket tool help?

[subtle obsidian]

no it's done beacuse i have Ticket french

[limber portal]

Ah right, please be patient and wait for a response there

[restive condor]

Olá! Use o comando $debug

[ebon notch]

Não deu certo

[autumn mortar]

so ticket tool isnt logging usernames half the time anymore it mostly just does this

wasnt sure if its just down atm or if maybe we have something wrong in settings

[restive condor]

dá permissão para ENVIAR MENSAGEM

[limber portal]

Hey, there is currently an open bug report about this #1180413209719603240 so it could be a bug however it has not yet been reviewed by support

[autumn mortar]

yeah i saw that wasnt sure ty loll

[ebon notch]

Gg vou configurar aqui

[restive condor]

no seu servidor

dá permissão para ENVIAR MENSAGEM para o bot em seu servidor

aquele que está faltando

[ebon notch]

Como troco aquele to create a ticket reação with

[restive condor]

Va pará Dashboard > Panel Configs > Buttons > Create Ticket - Edit button

[ebon notch]

Aqui?

[tall tartan]

I have the premium bot, but it's not responding to the $new command whenever I send it

[ebon notch]

@restive condor

[restive condor]

SIm, BOTOES

[ebon notch]

Aonde acho o Create tô ticket react

@restive condor

[restive condor]

Criar ingresso -> Botao Editar

[golden lintel]

هههههه

ه

[tall tartan]

Hey, I have the premium bot, but it's not responding to the $new command whenever I send it

[golden lintel]

yes

[ebon notch]

Como faço pra ele enviar o ticket pra cá? Aquela msg

@restive condor

[restive condor]

Usa o botao para seleccionar o canal

[ebon notch]

Faltou aquela msg ali

Tô create a ticket

[limber portal]

Hey, do you need ticket tool help?

[ebon notch]

@restive condor

[scenic plinth]

Você ainda precisa de ajuda? Em caso afirmativo, deixe-me saber o que há de errado, pois não tenho acompanhado seu problema.

Além disso, pare de mencionar nossos membros de suporte.

[ebon notch]

Uai cara tá me ajudando e pra ele saber qual é a msg

Oxi

[scenic plinth]

Eu ia tentar te ajudar porque ele não é fluente em português. Qual mensagem não está aparecendo?

[ebon notch]

Ok

Aonde eu troco o to create ticket

Não achei aqui

[scenic plinth]

Mensagens e Mensagem do Painel.

[tall tartan]

Uh

Hey, I have the premium bot, but it's not responding to the $new command whenever I send it

[limber portal]

Have you enabled command style?

[humble sequoia]

Command Style Tickets!

Command Style Tickets allow you to open tickets VIA the $new or $ticket commands. This feature also allows you to open tickets for people, by using the aforementioned commands with the user's ping or ID.

You can enable this feature by heading over to your server's dashboard. Then head over to Panel Configs ➞ Settings ➞ Command Style Tickets. (GIF below shows you how to get to it as well).

This section of the panel settings also contains the following features

• Bypass channel list and watch all of them → when you enable this option, Ticket Tool will create a ticket whenever someone uses the $new or the $ticket command in a channel it has access to .

• Channel to monitor for command $new and $ticket → This is the opposite of the previous option, you can actually select in which channels Ticket Tool should look for the $new command instead of looking in the whole server.

• Delete command after creating ticket → If enabled, Ticket Tool will delete the command (whether it's $new or $ticket) a few seconds after you run it.

[tall tartan]

And the bot has all the permissions it needs, it has admin

[azure halo]

how do you set the bot up

[humble sequoia]

Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

Create a Panel

To create a panel we are going to need to head over to the Panel Configs Tab on the Dashboard.

Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and you are ready to get started with configuring your panel.
An example of a creating a panel is shown below.

Send the Panel to a Channel

Once the panel has been created, use the blue Send button and select the channel you want the panel to be sent to.

The Panel wasn't send

Use the </debug:ID> command to diagnose possible permission issues with the bot.

[jade topaz]

^^

[azure halo]

it says this

[humble sequoia]

What permissions should I give to Ticket Tool?

When first invited to your server, Ticket Tool should have the permissions shown below in order to ensure an appropriate functioning:

When customizing permissions for the different ticket participants, you must make sure Ticket Tool has the permissions you want it to grant to others, you can learn more about this here.

Missing Permissions
This error is a direct outcome of the bot missing permissions as depicted above. When troubleshooting this error we suggest you go through these steps:

• Use the </debug:1029783024264564765> command to check if the bot is lacking core role or channel permissions.
• Compare the category/channel's overrides and contrast them with the bot's roles to identify any permission denial that is breaking the functioning
• If you can't still figure it out, let our <@&540295656720302081> know so they can guide you through

Additional Resources

• If you are a server administrator and would like to understand more how to set up your server's permissions, we suggest checking the Discord Support Knowledge Base
• If you are a bot developer and are interested in the internal permission hierarchy we suggest you this part of the Discord Developer Docs

Important Note

- Giving Administrator permissions is NOT required and we do NOT encourage you to do unless you are trying to troubleshoot your permissions setup.

[jade topaz]

Is the help I gave you good for you? 🙂

@azure halo

[azure halo]

yes thank you

[iron night]

Gave +1 Rep to @harsh shuttle

[jade topaz]

no worries

[mossy token]

Do you have any idea why the bot would not have permissions to close thread ticket?

[tall tartan]

It's enabled

[pseudo ravine]

Hey there. Most likely it's trying to give/deny permissions it doesn't have. Could I get the server ID

[mossy token]

Hey. Already figured it out. The /debug command helped.

[pseudo ravine]

That's great!

[mossy token]

My friend disallowed all permissions for @everyone for that channel... 😫

[ebon notch]

Suporteee?

[jade topaz]

Hi, I suggest you open a ticket to get more help :)

[tall tartan]

Hey, I have the premium bot, but it's not responding to the $new command whenever I send it, it has all the perms it needs, and has command style enabled

[pseudo ravine]

Hey there. Could I get the server ID

[tall tartan]

are you asking me?

[pseudo ravine]

Yes

[tall tartan]

1179116138362318920

There it is

[tall tartan]

Were you able to figure it out?

[pseudo ravine]

Sorry, something came up. I'm checking right now

It's not enabled

[tall tartan]

That's so weird because I could have sworn, I had it turned on.

I'll try it again now!

Thank you! That worked!

[pseudo ravine]

You're welcome, glad I could help!

[tall tartan]

One more thing! Since I'm using thread style tickets, how do I make it that when I close the tickets, it doesn't delete the thread, only remove everyone from it?

Or just close the thread and not delete it?

[pseudo ravine]

Unfortunately that's not possible, since you can't change the permissions of the thread

You can't close threads I don't think

Let me double check

I don't think you can close threads, I think it has to be deleted

[tall tartan]

Ah, crap. Can't do anything about it? No other option?

[pseudo ravine]

No, because you can't change permissions of threads

[tall tartan]

Okay, thank you!

[scenic plinth]

Era para ser assim.

[astral pulsar]

Hello

[limber portal]

Hey, do you need ticket tool help?

[astral pulsar]

Yes please

[humble sequoia]

Hello, we would love to help you, but if you don't tell us what you need help with we can't help you :(

[astral pulsar]

Oo whats this

[limber portal]

That’s a custom command

[astral pulsar]

When ticket tool creates a seperate channel for people who create a ticket they don’t have perms to send pictures in that channel how do i fix that

[limber portal]

Head to Dashboard > panel configs > permissions > ticket owner (edit opened) > change attach files to ✅

[astral pulsar]

I’ll try it and let you know how it goes thanks

[limber portal]

No worries

[astral pulsar]

Thanks @limber portal

[iron night]

Gave +1 Rep to @limber portal

[astral pulsar]

The attach file was already on

But they still can’t send image

[jade topaz]

The permissions you define will be assigned to the new ticket only, future tickets opened by members will be able to send images : )

[obtuse kiln]

Can you set the limit of tickets? If it's able to do it. Where do I have to set?

[astral pulsar]

They still can’t send it

Would you be able to join the server and assist if possible

[humble sequoia]

Global Ticket Limit

Unlike the regular Ticket Limit, the global limit will limit the amount of tickets a user can create at the same time for ALL Panels. When a ticket is closed again, the limit resets for that user.

To customize it head over to your Dashboard ➞ Server Configs ➞ Global Ticket Limit

Note: This is not a limit for how many tickets a user can open at all times or how many tickets you can have open on the server in total. This is just a limit per user for open tickets.

[limber portal]

^^

[limber portal]

Make sure you’ve set permission for the correct panel and there’s nothing overriding it

And as 3v said, this permission change won’t apply retroactively to already open tickets

[astral pulsar]

I tried with new tickets but they reported they can’t attach file still

[undone cave]

pourquoi je ne peux pas fermer le ticket ? et aussi comment le faire apparaître dans la catégories que j’ai créer pour que les ticket apparaissent

[humble sequoia]

What permissions should I give to Ticket Tool?

When first invited to your server, Ticket Tool should have the permissions shown below in order to ensure an appropriate functioning:

When customizing permissions for the different ticket participants, you must make sure Ticket Tool has the permissions you want it to grant to others, you can learn more about this here.

Missing Permissions
This error is a direct outcome of the bot missing permissions as depicted above. When troubleshooting this error we suggest you go through these steps:

• Use the </debug:1029783024264564765> command to check if the bot is lacking core role or channel permissions.
• Compare the category/channel's overrides and contrast them with the bot's roles to identify any permission denial that is breaking the functioning
• If you can't still figure it out, let our <@&540295656720302081> know so they can guide you through

Additional Resources

• If you are a server administrator and would like to understand more how to set up your server's permissions, we suggest checking the Discord Support Knowledge Base
• If you are a bot developer and are interested in the internal permission hierarchy we suggest you this part of the Discord Developer Docs

Important Note

- Giving Administrator permissions is NOT required and we do NOT encourage you to do unless you are trying to troubleshoot your permissions setup.

[jade topaz]

^^

[undone cave]

merci beaucoup je te tiens au courant

[limber portal]

And you’ve set it on the correct panel?

[astral pulsar]

Correct panel you mean?

[limber portal]

On the dropdown make sure you’ve selected the correct one

[undone cave]

c’est parfait super mais j’ai une autre question

comment faire pour que le ticket apparaisse dans cette catégorie et non ici

[humble sequoia]

How do I set what category tickets are created in?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to grant access to
4. Open the Category options menu
5. Select the categories of your preference
6. Save changes

[jade topaz]

^^

[undone cave]

il me semble que c’est ce que j’ai fait

[jade topaz]

"Catégorie crée / ouvert"
Faut également mettre la catégorie ticket

[undone cave]

super merci je te tiens au jus !

[undone cave]

désolé de te déranger mais ça marche toujours pas malheureusement.

[jade topaz]

Retire la catégorie VintedVogue au dessus du Dashboard et dis moi si cela fonctionne ?

[undone cave]

ça m’emmène ici et j’ai eu un message d’erreur apparement

« create ticket » est dans le bon salon mais le ticket n’arrive pas dans la bonne catégorie

(une fois qu’il est créé)

[astral pulsar]

Yep that was the problem i had 2 panels and i was editing perms on other one

Thanks @limber portal youve been a great help

[iron night]

Gave +1 Rep to @limber portal

[limber portal]

Amazing, glad you figured it out 😃

[astral pulsar]

Thanks to you

[astral pulsar]

You got wickbot in your about me whats that about

[limber portal]

It’s a security bot - please move to #💬│general-chat if you don’t need help anymore

[clear crystal]

Is it possible to have "custom buttons" when creating a ticket? e.g. in this screenshot theres the close button but is it possible for example for my users to press a button that tags a specific role in the ticket channel? https://i.imgur.com/hJhrMkV.png

[limber portal]

Hey, you can add custom commands that would fufill this purpose but it is not currently possible to make them buttons

[jade topaz]

Tu doit mettre les permissions nécessaires sur le bot dans la catégorie ticket

[jade topaz]

Ceci @undone cave

[undone cave]

merci beaucoup c’est bon ! 😊

[jade topaz]

Je t’en prie

[clear crystal]

thank you so far. Is it possible with custom commands to rename the channel.name somewhow? e.g. if a user creates a ticket in #ticket-001 channel and triggers the command "urgent" then renam the ticket #urgent-001 or something like that

[iron night]

Gave +1 Rep to @limber portal

[undone cave]

bonjour, je viens d’inviter un membre sur mon serveur pour tester les tickets seulement il ne voit pas le message pour créer le ticket alors que je le vois, comment y remédier ?

[limber portal]

No, but you can run the $rename command, this is a built in command that allows you to change the ticket name

[clear crystal]

but i'd have to do that manually, yea?

[limber portal]

Yeah, you can’t integrate that into a custom command yet

[jade topaz]

how to allow custom commands only on tickets?

[limber portal]

Currently not a feature yet

[jade topaz]

how to custom command to dm response to ticket owner instead when regex match by server admins?

[limber portal]

You can make it dm the person who ran it, however you cant currently make it dm someone else

[jade topaz]

how

[limber portal]

In the settings for that custom command, enable ‘dm response instead’

[jade topaz]

when server admins matches regex does bot 'dm response" to ticket owners?

[limber portal]

As I said you can’t make it dm anyone else, only the person who ran the command

[jade topaz]

😦

[solar mulch]

Is there anyway to have like internal messages in a ticket

for staff only?

[wraith zealot]

Hello this is the server to add such bots to his own server right ?

[scenic plinth]

Your best option is to have a private thread created when the ticket is opened. (Ticket options via the dashboard, scroll down)

[limber portal]

You can add ticket tool to your server from here

[wraith zealot]

Oh okay thanks

[obsidian void]

Anybody elses direct transcript links got broken?

[limber portal]

Hey, support have said this is a discord issue. HTML transcripts still should work.

[obsidian void]

Sad, but no info on when it's possibly getting fixed?

[limber portal]

Not currently, you could try and #🎫│make-a-ticket as staff may be more up to date with the issue than me

[pseudo ravine]

There’s no ETA

[limber portal]

@obsidian void ^

[edgy wren]

How to make: ticket tool ticket closed then close access to discord channel?

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[scenic plinth]

Agora clique na seta ao lado do editor incorporado. Você verá o texto para substituir por sua própria mensagem.

[warped meadow]

How do i create something like this

Like i am Owner , I want members to do Tickets

[humble sequoia]

Multipanels

For more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Panel -> Attached Panels

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[astral prism]

Is there anyone available to help me out? I dont know what im doing, first time using this bot

[humble sequoia]

@astral prism, we would love to help you, but if you don't tell us what you need help with we can't help you :(

[astral prism]

I am a bit overwhelmed setting up my panel and getting my system set up on my server. I am currently reading through the faqs but still having trouble. I didnt want to make a ticket if a member who has used it before could help me. 😅

[pseudo ravine]

Hey there. Which part is overwhelming you?

[astral prism]

ive got the bot added and my panel made to go to one channel so far. once i get to all the panel settings and how to customize is where im getting confused. im trying to follow the guide but its not clicking for me. i do have the default ticket itself working though

[pseudo ravine]

Which part are you trying to customize? And what does your dashboard look like in this moment?

[astral prism]

It looks like this so far. These options im unsure of how to change

[pseudo ravine]

They all can be customized to how your server works (some are premium features)

[astral prism]

Yes and I'm interested in premium once I can figure out how the basic customize works lol. So far mine just looks like this and my tickets shoot off else where once opened and closed

I just need a bit of help with the tinkering of changing the message option it gives and how to make it not shoot off somewhere. Also how to make the channel read only so people can't type in it

[pseudo ravine]

First, you should go back to the Dashboard > Transcript > Transcript channel > Select a channel to send transcripts to

If you want to place all tickets in a category, go to the Dashboard > Category > Category Created/Opened > Select a category

By default, only the ticket owner and the support team can view tickets and send messages

[astral prism]

Ok that was gonna be my question. So if I just make a second channel under that support category noone will see those tickets aside from those selected as support?

[pseudo ravine]

Any ticket will only give access to the ticket owner and the support team

Unless you change the permissions from the Dashboard

[astral prism]

Hmm I think im still doing something wrong. I've selected under transcript the support channel I have but it's still shooting to the top 😅

[pseudo ravine]

The transcript channel has nothing to do with the category

[astral prism]

Oh ok sorry. The ticket prompt is showing up in the proper place. How do I get the ticket to stay under that same section

[pseudo ravine]

[astral prism]

Oh my gosh I'm an idiot im so sorry 😅

[pseudo ravine]

No worries!

[astral prism]

Thank you so much J for helping me. Once I get premium then I can customize what my panel says and have more then one ticket open at a time I'm assuming?

[iron night]

Gave +1 Rep to @pseudo ravine

[astral prism]

+rep @pseudo ravine

Ok lol

[pseudo ravine]

You don't need premium to increase the limit of tickets open at one time

[astral prism]

Oh really? It's says 1 ticket per panel. I probably messed something else up and I still don't know where the transcripts go but I'm happy you helped me get way farther than I did in an hour 😂

[pseudo ravine]

I could take a look where you set the transcript channel

[astral prism]

Ok how do I show you that?

[pseudo ravine]

I have it here, you set it to the contact-an-admin channel

[astral prism]

This bot is like my kryptonite 😂

I've never struggled so hard and I coded on MySpace lol

[pseudo ravine]

No worries, it's very customizable, which has it downsides of being confusing at times

[astral prism]

i think i got fixated on the customizing and pretty much bypassed proper set up, hence why i was scared to make a ticket 😂

id rather publicly embarrass myself

Can I make transcripts go to a channel called that somehow? Instead of in that same section

[pseudo ravine]

If you need any help again, you're welcome to make a ticket and a support member will be happy to assist

[pseudo ravine]

Yes, remove the channel from the list and then select the proper channel. If the channel is brand new, you'll need to refresh the dashboard

[astral prism]

Oh ok sorry lol you are just so helpful and I'm focused on fixing this

[astral prism]

Ty J! I appreciated your help and support ♡

[iron night]

Gave +1 Rep to @pseudo ravine

[pseudo ravine]

You're welcome, glad I could help!

[astral prism]

Thank you

[pseudo ravine]

Don't worry about the rep

[astral prism]

Ahh I see how that works now

[pseudo ravine]

It has a small cooldown anyways

[astral prism]

It's cool though! Ty again 😉

[jade topaz]

How can i add a transcript for each dropdown item?

[idle flint]

For each panel, from the dashboard - Panel Configs > Transcripts and adjust your settings there

[jade topaz]

Ohh, thanks!

[iron night]

Gave +1 Rep to @idle flint

[mossy hazel]

How can i see that in which pannel a user opened a ticket in dropdown style in basic ticket tool?

[wild spire]

Either

• give them a unique ticket message (free)
• Let them open in different categories (free)
• give the tickets different channel names (premium)

[sharp silo]

How can we change the bot name on the server?

[humble sequoia]

Ticket Tool Custom Avatar

As of now, you are not able to change Ticket Tool's profile picture, nonetheless, our Development Team is working on the release of white labels, this is your own custom bot!

For the time being, you can change the bot's nickname by right-clicking the bot in the user list on your server and clicking Change Nickname

$avatar

[jade topaz]

^^

[mossy hazel]

Alr. Thanks

[iron night]

Gave +1 Rep to @wild spire

[hardy bane]

how do u use ur tickest

[humble sequoia]

Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

Create a Panel

To create a panel we are going to need to head over to the Panel Configs Tab on the Dashboard.

Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and you are ready to get started with configuring your panel.
An example of a creating a panel is shown below.

Send the Panel to a Channel

Once the panel has been created, use the blue Send button and select the channel you want the panel to be sent to.

The Panel wasn't send

Use the </debug:ID> command to diagnose possible permission issues with the bot.

[jade topaz]

^^

[hardy bane]

how long does it take to get a bot lobby

[jade topaz]

what did you mean by “bot lobby”?

[hardy bane]

like get what you payed for

[humble sequoia]

Discord Ticket Tool Premium <:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706>

Premium can now be purchased directly through discord! Either in the app directory (server settings) or directly from the bots profile.

<:TTWarning:1034178155872784494> Important Information <:TTWarning:1034178155872784494>

ONLY purchase premium through ONE of the two Ticket Tool Bots. If you purchased premium on the primary bot (White logo) and plan to use the premium bot, don't kick the primary bot!

What's different?

The Monthly price changed from $6.00 to $5.99
Yearly subscriptions are not yet available
Don't kick the bot, otherwise, the subscription will be canceled automatically
You'll need to buy the subscription from a computer or on the Application Directory
You might need to run the /premium command on your server to sync the premium status with your dashboard
A subscription can not be transferred between Servers

[jade topaz]

^^

[hardy bane]

how do you get your website odders

[jade topaz]

How to edit invite link

[limber portal]

Invite link for what?

[limber portal]

I think you are in the wrong server

[jade topaz]

How can i move closed tickets to the closed category instead of it still staying in the support category?

[humble sequoia]

How do I set a transcript channel?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to grant access to
4. Open the Transcript options menu
5. Using the Transcript Channel selector, pick the channel you want your transcripts to be sent to
6. Save changes

[jade topaz]

Go to the dashboard, panel configs -> category -> and select the category on which you want closed tickets to appear :)

[jade topaz]

Ohh, okay okay, thank you!

[iron night]

Gave +1 Rep to @harsh shuttle

[jade topaz]

no worries

How to private my invite link

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[limber portal]

^^

[jade topaz]

How to edit discord invite link

[limber portal]

This channel is for ticket tool help only

[solar mulch]

Does the private thread go into the transcript for the users?

[scenic plinth]

No, the private thread is never transcripted.

[near knoll]

What do you use for iPad Air now to watch movies

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[inland light]

Is there a way to make the bot respond to itself in the same channel, before opening a new channel for the ticket? For instance, if I had a dropdown menu that for each selection, there was more information than could fit in the dropdown's description box, would I be able to have the bot send a private message in the same channel as the initial panel, with an additional panel, having the extra information fit into an embed? (Sorry if it's a lot of info,it's my first time using the bot, but I'd be happy to explain more if necessary!)

[pseudo ravine]

Hey there. Unfortunately not

[inland light]

Darn. Is there a way to automatically close or delete tickets after a user/ticket channel is inactive for a certain duration, with regard to the ticket's created channel? (A kind of janky solution to my above problem)
eg. I create a ticket and it displays the information, and if I do not respond in the ticket, it auto-closes/deletes

[pseudo ravine]

Yes, with Automations

Dashboard > Automation

[inland light]

Awesome! Correct me if I'm wrong here, but that would be within autionations, under advanced automations with the trigger as the ticket's creation, with the action of ticket celetion/closing, and the delay of however long I wish for the "inactivity timer" to be?
(Sorry for all the questions; you've been super helpful, though, so thank you!)

[pseudo ravine]

Yes, or you could have the automation watch for messages, instead of the ticket creation

[inland light]

Ahh, spectactular, thank you! I hadn't clicked on that to see the dropdown optinos for the Messsage Watching Toggle!

thanks @pseudo ravine

[iron night]

Gave +1 Rep to @pseudo ravine

[pseudo ravine]

You're welcome, glad I could help!

[waxen lake]

Is it possible to reset the ticket count for a panel?

[pseudo ravine]

Hey there. You can go to the Dashboard > Click on Set Count

[waxen lake]

Thanks!

[iron night]

Gave +1 Rep to @pseudo ravine

[pseudo ravine]

You're welcome, glad I could help!

[ebon notch]

Como edita o panel name

[scenic plinth]

Vá ao menu principal de configuração do painel e selecione renomear.

[last nova]

How do you give members pic perms to send in tickets asked before but it’s not working anymore

[wild spire]

panel configs > permissions > user opened
attach files
embed links

[jade topaz]

is it possible if tickets can only be closed by staffed members?

[jade topaz]

Go to the dashboard -> Panel configs -> Buttons -> Close ticket and selected "Support Team Only"
You will need to specify the authorized staff role, and the role for which people are not authorized to close the ticket :)

[silver marsh]

Is it possible for the bot to DM the user updates on their ticket? (Ex: Your ticket has been closed, etc.)

[idle flint]

yes, but most of the options are premium features

[jade topaz]

Ahh okay, thanks!

[iron night]

Gave +1 Rep to @harsh shuttle

[silver marsh]

okay got it. By most do you mean that thats a premium feature or do you mean I cant customize the messages, etc.

[idle flint]

from the dashboard > panel configs > Automations. Here you can select some premium only settings that will DM a user under certain conditions.

Panel configs > transcript. Here you can select to DM the transcript on closed/delete. Again, this is a premium feature

alternatively, you can set a Custom Command on the dashboard, and use the “DM instead” (I’m believe that this would just DM the person who uses the command tho)

[echo merlin]

Hello. Is there any way to find a link to a transcript if the bot somewhy saved as shown on screenshot? I still have a file but wanna know if there a way to find it by the link

[limber portal]

Hey, this is a discord issue and unfortunately there’s no workaround / current eta to a fix - you’ll have to use the file

[echo merlin]

that's a pity. thanks anyway

[limber portal]

[candid shoal]

Hi

What's wrong?

[limber portal]

«The application did not respond»

Are you seeing this message when you use a Ticket Tool command in a channel? It may be because the bot is missing permissions in that channel.

Try the following:

1. Right-click the channel, select Edit Channel, then Permissions
2. Scroll down to Advanced Permissions and add Ticket Tool there
3. Make sure that View Channel and Send Messages are for Ticket Tool
4. Save the changes
5. In the channel, use the /debug command to check for any other missing permissions
6. If needed, go back to the Permissions menu and grant Ticket Tool any missing permissions
7. Retry using the command you wanted to use and confirm that it works properly now.

[candid shoal]

Bro I created the ticket
But how do I add it? To the channel

[limber portal]

Add what to the channel?