Ok
#🆘│community-support
idle flint
Can you just screenshot your server name or send it as a message - I just need a way to identify which server you are having issues with
past gyro
Can I send my server link to your dm
idle flint
We don’t accept DM’s #📂│information
You can #🎫│make-a-ticket to move to a private channel for support
humble sequoiaBOT
━━ 20._ddeok's inquiry has been moved to a ticket ━━
limber portal
I have one problem again
Whats the issue? Do you want to add more panels to the dropdowns?
past gyro
No I add the panel and make dropdowns but it doesnt come up
limber portal
Can you send a screenshot of dashboard > panel configs > panel please
limber portal
You need to attach the other panels in the attach panels section
Then resend your main panel
past gyro
I cant understand sorry
limber portal
No sorry im completely wrong lol
You can add things in the dropdown menu in dashboard > panel configs > dropdowns
past gyro
Where is dashboard?
humble sequoiaBOT
humble sequoiaBOT
limber portal
^^
iron nightBOT
Gave +1 Rep to @limber portal
limber portal
Np
past gyro
Supporters, I set up that panel, but only the sentences that are set as the default is coming up
limber portal
«The application did not respond»
Are you seeing this message when you use a Ticket Tool command in a channel? It may be because the bot is missing permissions in that channel.
Try the following:
- Right-click the channel, select Edit Channel, then Permissions
- Scroll down to Advanced Permissions and add Ticket Tool there
- Make sure that View Channel and Send Messages are
for Ticket Tool
- Save the changes
- In the channel, use the /debug command to check for any other missing permissions
- If needed, go back to the Permissions menu and grant Ticket Tool any missing permissions
- Retry using the command you wanted to use and confirm that it works properly now.
limber portal
You have to set the ticket message for each panel in your dropdown
iron nightBOT
Gave +1 Rep to @limber portal
limber portal
Np
marsh quest
Can anyone help me to setup Automation, please?
[Trigger] Ticket Closed
- when ticket is closed, wait 12 hours, then delete the ticket.
is this right?
limber portal
is this right?
Change the action to delete ticket not close ticket
marsh quest
thank you @limber portal
limber portal
thank you <@1065295463089180763>
no problem
humble sequoiaBOT
limber portal
How do i give specific role the perms to view tickets
^^
iron nightBOT
Gave +1 Rep to @limber portal
limber portal
np
toxic aurora
How to make a bot ping a role when a ticket is openedd
humble sequoiaBOT
1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to ping your support on
4. Open the Ticket options menu
5. Click on Edit Ticket Message
6. In the Message Content use one of the role mention syntax (**{@Role Name}**/**{Role ID}**)
7. Save changes
Note: For this to work properly, Ticket Tool requires the Mention Everyone permission. Or the role must have the Allow anyone to @mention this role setting enabled 
limber portal
How to make a bot ping a role when a ticket is openedd
^^
iron nightBOT
Gave +1 Rep to @limber portal
limber portal
Np again
limber portal
how to get role ID
/id command
robust sandalBOT
English (en) → Indonesian (id)
toxic aurora
/id command
alr
limber portal
Yeah that command lol
toxic aurora
ty
limber portal
Np
toxic aurora
ty @limber portal
iron nightBOT
Gave +1 Rep to @limber portal
toxic aurora
BTW do i need to put these?
limber portal
Shouldn’t do
toxic aurora
only {
limber portal
Just the variable shouldbwork
toxic aurora
alr ty again
limber portal
No problem
toxic aurora
ty @limber portal
toxic aurora
No problem
bro got tired of typing np, now he wrote the full thing lol
worn anvil
how to add options for selecting several ticket topics like this
humble sequoiaBOT
Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on 
First you select a panel. That's the panel this option will open a ticket for. 
DONT select the same panel twice. Each option should have a different Panel
After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.
Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.
limber portal
how to add options for selecting several ticket topics like this
^^
worn anvil
thx
limber portal
Np
neat wadi
anyone here to help me redeem a premium key?
jade topaz
anyone here to help me redeem a premium key?
If you get an error you will probably need to #🎫│make-a-ticket, i had the same issue 🙂
pallid wharf
Why does it keep saying this?
pseudo ravine
Hey there. Have you ran the /debug command yet?
crisp kestrel
Anyone know wherer to find the Premium Key after you have paid the subscription to upgrade? I paid on the 10th but IDK where to find my key to Activate Premium?
limber portal
Anyone know wherer to find the Premium Key after you have paid the subscription ...
If you paid through discord (the upgrade button on the bots pfp) the subscription should have already applied
crisp kestrel
If you paid through discord (the upgrade button on the bots pfp) the subscriptio...
That's how I paid. So next question? Is the subscription Per Server? Because I have 2 servers both using tickettool. But Only one shows premium.
stray bobcat
Yes it's per server
limber portal
That's how I paid. So next question? Is the subscription Per Server? Because I h...
Yes
crisp kestrel
Yes it's per server
Thank you! That's all it was then.. We all good! Appreciate yall
iron nightBOT
Gave +1 Rep to @stray bobcat
iron nightBOT
Gave +1 Rep to @limber portal
pallid wharf
Hey there. Have you ran the `/debug` command yet?
pseudo ravine
Ticket Tool is missing the View Channel permission in that channel
humble sequoiaBOT
pallid wharf
Ticket Tool is missing the `View Channel` permission in that channel
Tysm!
pseudo ravine
You're welcome, glad I could help!
pallid wharf
+rep @pseudo ravine
iron nightBOT
Gave +1 Rep to @pseudo ravine
crisp kestrel
So now this is the problem I'm having. I used the /botswitcher command and selected the Premium bot as you can see, but after Refreshing my browser to access the premium dashboard, this is what I'm seeing. It's acting like I haven't switched bots but as you can see, I did.
limber portal
So now this is the problem I'm having. I used the `/botswitcher` command and sel...
Have you invited the premium bot?
crisp kestrel
Have you invited the premium bot?
I did, and those screenshots is what I'm getting.
crisp kestrel
Have you invited the premium bot?
Disregard! Dummy me mistake again. Got it fixed. Thank you!
iron nightBOT
Gave +1 Rep to @limber portal
limber portal
👍
lyric quartz
how would i activate logs to see who deletesd tickets /
would that effect any of my other settings ?
prisma socket
hello
haughty bronze
What do I need to set in order for the bot to delete the created channel? The problem is that the bot, after pressing the "Delete" button, clears the channel of messages and leaves the channel itself.
smoky void
My ticket tool isn’t working in my server it’s not coming up so I can set it up and some other bots aren’t either need help asap
humble sequoiaBOT
With Ticket Tool, you can customize the behavior the bot takes when logging your tickets! For editing these options follow these steps:
Dashboard ➞ Panel Configs ➞ Logging Options
Logging Channel
Here you will define which channel @humble sequoia will save the Logs in (ticket created/deleted/closed, etc.)
Logs you can save:
➞ Ticket Created ➞ Logs when a ticket is created
➞ Ticket Closed ➞ Logs when a ticket is closed
➞ Ticket Opened ➞ Logs when a ticket is opened
➞ Ticket Renamed ➞ Logs when a ticket is renamed
➞ Ticket Deleted ➞ Logs when a ticket is deleted
➞ Transcript Saved ➞ Logs when a ticket is saved
Select with 
(disable) or (enabled) which logs you would like
Below you can see an example of what the Logging Options will look like:
limber portal
how would i activate logs to see who deletesd tickets /
^^ - no it wont affect other settings
limber portal
What do I need to set in order for the bot to delete the created channel? The pr...
Hey, restart discord and see if the channel still appears for you
humble sequoiaBOT
limber portal
My ticket tool isn’t working in my server it’s not coming up so I can set it up ...
^^
haughty bronze
Hey, restart discord and see if the channel still appears for you
i do that
lyric quartz
^^ - no it wont affect other settings
Thanks @limber portal
iron nightBOT
Gave +1 Rep to @limber portal
haughty bronze
my friends have the same problem soo
limber portal
Pls don’t interrupt while someone else is helping
limber portal
my friends have the same problem soo
Can you send a screenshot of the channel?
haughty bronze
Can you send a screenshot of the channel?
limber portal
Can you manually delete the channel?
haughty bronze
Can you manually delete the channel?
sure, but i need auto delete
smoky void
Can you manually delete the channel?
It’s not working I’m lost
jade topaz
سلام عليكم ورحمة الله وبركاته
If u require support in Arabic I suggest #🎫│make-a-ticket
limber portal
It’s not working I’m lost
Pls run /permissionlevel in your server and send a screenshot
jade topaz
Pls don’t interrupt while someone else is helping
told you about me 👀 ?
pseudo ravine
Please keep it to 1 person helping someone at a time
limber portal
sure, but i need auto delete
Yeah, just checking the channel is actually still around and not just discord playing up.
Can you please send a screenshot of dashboard > panel configs > general?
smoky void
Pls run /permissionlevel in your server and send a screenshot
That doesn’t even come up
limber portal
Is ticket tool in your server?
haughty bronze
Yeah, just checking the channel is actually still around and not just discord pl...
limber portal
I added it I gave admin and verified
Are you the server owner?
limber portal
Do any slash commands from ticket tool show up?
limber portal
If you have a ticket open, does running $delete delete the ticket?
smoky void
Do any slash commands from ticket tool show up?
No
smoky void
If you have a ticket open, does running $delete delete the ticket?
It’s not even showing up in the server but it’s in there
haughty bronze
If you have a ticket open, does running $delete delete the ticket?
no, it only deletes messages on the channel
limber portal
It’s not even showing up in the server but it’s in there
Do prefix commands work?
E.g $help
smoky void
Nothing shows up can invite u and give admin and can u see y…?
limber portal
no, it only deletes messages on the channel
Alright,
Personally I would like to join and see for myself but I’m not 100% sure on the rules of non support joining other peoples server so I won’t request an invite
For now I’d recommend making a ticket in #🎫│make-a-ticket so staff can help
limber portal
Alright,
Personally I would like to join and see for myself but I’m not 100% su...
@smoky void probably applies to you as well^^
smoky void
U can join and leave y does it matter if u join a server to help someone?
limber portal
Just don’t want to break any rules here
smoky void
Just don’t want to break any rules here
I get u but is it a rule?
limber portal
Not sure, I’m getting it clarified but for now id rather be safe than sorry
smoky void
Ye I would do the same so it’s fine take ur time but idk y it isn’t working
limber portal
Staff will be able to respond shortly in your ticket
smoky void
Where r the tickets
limber portal
smoky void
<#571706435449257997>
R u allowed to or no?
limber portal
Hasn’t been clarified, I would just be patient and wait for a response
smoky void
Alr I wanted to finish my server by tonight probably not gnna happen
hazy osprey
Hey, my ticket tool is creating threads in my announcements channel for some reason?
jade topaz
pls be patient, until a member of support team takes over your ticket
humble sequoiaBOT
━━ Swayy's inquiry has been moved to a ticket ━━
pseudo ravine
Hey, my ticket tool is creating threads in my announcements channel for some rea...
Hey there. Could I get the server ID please
Oh wait, you made a ticket
maiden flax
anyone knows how to enable the claim button?
half girder
Hola quiero comprar una cuenta
humble sequoiaBOT
Note: This is a premium feature
dusky citrus
is ticket closing on its own after 2 hours a paid thing?
pseudo ravine
Hey there. Yes, that's automation, which is premium only
lost yew
I am using threads, I have my mod role listed, its being mentioned, but not pinging, so mods aren't being pulled into the threads?
gilded verge
I am using threads, I have my mod role listed, its being mentioned, but not ping...
make sure that Ticket Tool bot has this permission:
ancient trench
Hello, is there any way to give the member who open a ticket a temp role ?? And got removed if he closed the ticket ?
lost yew
make sure that Ticket Tool bot has this permission:
thanks! I'll see if that fixes it
iron nightBOT
Gave +1 Rep to @gilded verge
limber portal
Hello, is there any way to give the member who open a ticket a temp role ?? And ...
Yes, you can assign roles and remove them on close in dashboard > panel configs > ticket (premium only)
iron nightBOT
Gave +1 Rep to @limber portal
gilded verge
thanks! I'll see if that fixes it
//another solution would be.: or your mods role has enabled "Allow anyone to mention this role"
limber portal
np
astral ferry
br support?
pseudo ravine
Hey there. Unfortunately we don’t have a portuguese team anymore
lunar wraith
hi there is anyone show me how to get accsess to direct contact game i am a patron pls cheers
humble sequoiaBOT
old pilot
humble sequoiaBOT
━━ User's inquiry has been moved to a ticket ━━
delicate depot
How to change the language of ticket?
humble sequoiaBOT
━━ User's inquiry has been moved to a ticket ━━
brave pike
humble sequoiaBOT
━━ void's inquiry has been moved to a ticket ━━
silk valley
Does any1 know how to make those questions before u open the actual ticket? like where it says "Whats your issue" Then some sections like - steam id- server and so on
humble sequoiaBOT
limber portal
Does any1 know how to make those questions before u open the actual ticket? like...
^^
humble sequoiaBOT
━━ Vapsen's inquiry has been moved to a ticket ━━
steel flame
dashboard
humble sequoiaBOT
silk valley
Any1 knows why i can't see all my panels under panels - Attached Panels (Multi Panels)
limber portal
Any1 knows why i can't see all my panels under panels - Attached Panels (Multi P...
Try reloading the dashboard with the sync button in the top left
limber portal
Glad to hear
silk valley
Is there a way to make specific panels like - Player reports go into a different category?
fathom quiver
So I have a panel that's setup for our server that doesn't seem to want to move tickets once they're closed. I have 2 step ticket and 2 step close enabled, and there are channels in the closed category, however the tickets never seem to move.
shut oar
Hi
wide osprey
is there a way to hide closed tickets so they don't clutter my server?
limber portal
Is there a way to make specific panels like - Player reports go into a different...
Hey, yeah, you can edit this in dashboard > panel configs > category
limber portal
is there a way to hide closed tickets so they don't clutter my server?
Hey, you can delete them or assign them to a seperate category
wide osprey
Hey, you can delete them or assign them to a seperate category
Thanks. appreciate the help 🙏
iron nightBOT
Gave +1 Rep to @limber portal
keen magnet
Hi, this is not related to this server, but does anyone know a ownership recovery service for accounts that are unable to be accessed?
humble sequoiaBOT
junior ridge
Hello! I have loved using the ticket bot over the years and I love the idea of clicking one button for a private chat to be created. I was wondering if there was a way for someone to be able to open a chat using a command rather than the button? if not that is okay, I just have a member in my server who wants to make a bot that does exactly what you guys do, just with a command and not a button 😂
pseudo ravine
Hey there. You can go to the Dashboard > Command Style > Enable the first option 
> Add the channel you want Ticket Tool to look for commands
junior ridge
Thank you so much!
pseudo ravine
You’re welcome, glad I could help!
prisma mesa
Hi all, there appears to be an issue with transcript links with ticket logs. {transcript_url} isn't being resolved.
limber portal
Hi all, there appears to be an issue with transcript links with ticket logs. `{...
Hey, I’d recommend making a ticket in #premium-tickets
limber portal
Wrong support server
lost yew
if you mean in THIS server, I don't know. if you mean in general, its set by the server owner.
limber portal
if you mean in THIS server, I don't know. if you mean in general, its set by the...
Please keep help cases to one user only 
lost yew
so, in Community Support you don't want anyone to help? If the one person who responded had actually helped, I wouldn't have had to.
limber portal
It’s requested here by official support to have users responded to by only one user in order to keep a clean channel
Additionally, this server (and especially this channel) is only for ticket tool support, and support for other bots shouldn’t be given here
lost yew
OK, so I don't need to be here. Got it.
scenic plinth
Ok let's not
jade topaz
2min for this server I think
scenic plinth
Sacrifice is not wrong but also not right. They are meaning 2 answers from 2 different people, helping 1 person with a question.
This place isnt the place for help with Unb either, but they were asking for the cooldown in regards to this server, which is ok, but they could have worded that better and asked in #💬│general-chat.
Yez was right but wrong too. You both gave a relative "I don't know answer", which is where the two response thing comes in. At the same time Yez was a little more descriptive with it.
Anyways, my point is it was a confusing question and you all were confused by set guidelines. Please don't argue over something simple. You're welcomed to assist here.
quasi ivy
how do i fix no claim button (with premium
jade topaz
if the claim button isn't showing on the embed you can go to:
Dashboard > Panel Configs > Buttons > Claim Ticket
make sure the Show This Button is
iron nightBOT
Gave +1 Rep to @dire fiber
limber portal
how do I redeem my subscription
Do you mean how to redeem a premium key?
timber cipher
Do you mean how to redeem a premium key?
somoene helped me dw thanks
iron nightBOT
Gave +1 Rep to @limber portal
limber portal
frail lava
How do you make it to where a role gets pinged when a ticket is opened?
jade topaz
اريد سبورت عرب
hi, If u require support in Arabic I suggest #🎫│make-a-ticket
humble sequoiaBOT
1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to ping your support on
4. Open the Ticket options menu
5. Click on Edit Ticket Message
6. In the Message Content use one of the role mention syntax (**{@Role Name}**/**{Role ID}**)
7. Save changes
Note: For this to work properly, Ticket Tool requires the Mention Everyone permission. Or the role must have the Allow anyone to @mention this role setting enabled
frail lava
<:this:894279341108772914> ^^
Thank you
iron nightBOT
Gave +1 Rep to @harsh shuttle
jade topaz
np
faint wadi
How would I go about setting up the ticket tool like this
faint wadi
How would I go about setting up the ticket tool like this
Anyone has any ideas on how to set it up like this
humble sequoiaBOT
faint wadi
Is this for me
humble sequoiaBOT
pseudo ravine
This one is ^
pseudo ravine
Which part is confusing?
carmine sigil
cursive phoenix
we are the support server for the Ticket Tool (@pseudo glen ) bot
If you need assistance with our bot please state your question or issue
For general chatter please use #💬│general-chat
pseudo ravine
This channel is strictly for support with Ticket Tool. Please don't post random images in here
Sure
As long as it's related to Ticket Tool
What error are you getting?
Could you please send a screenshot
No worries
Do you actually need help with Ticket Tool? Or are you going to just post random images/videos?
If it's just gonna be another random post, you might as well not post it
Why is it .mov file?
jade topaz
mine dashboard is not showing up anything how do i do
pseudo ravine
What caused you to get the error in the first place?
pseudo ravine
mine dashboard is not showing up anything how do i do
Hey there. Could you please run the /permissionlevel command and send a screenshot
jade topaz
alright pls wait
pseudo ravine
Sure
night haven
Gente no me deja crear el ticket 😭
jade topaz
pseudo ravine
Are you logged into the correct account on the dashboard?
jade topaz
why i cant
pseudo ravine
It seems to be working just fine for me. Could you try using an actual browser instead of Discords in-app browser?
jade topaz
It seems to be working just fine for me. Could you try using an actual browser i...
oh you mean chorme or google
pseudo ravine
Yes
You're clearly here to just post random videos. Please just stop, there's no need for them
No
pseudo ravine
Could you try using a different device?
jade topaz
Could you try using a different device?
i also tried it on pc
pseudo ravine
Do you have any adblockers enabled by chance? Or some extensions?
jade topaz
Do you have any adblockers enabled by chance? Or some extensions?
i dont know :((((((
pseudo ravine
Stop
pseudo ravine
i dont know :((((((
Is it only you that is having issues on the dashboard? As in, does it not work for the server owner as well?
jade topaz
only dashboard history and statistics work
ye
i havent try on phone
i have try pc and ipad
chorme google safari
pseudo ravine
If someone is already helping, please don't interrupt
That doesn't mean you get to interrupt
jade topaz
…
pseudo ravine
I've also asked them to use a different browser/device
humble sequoiaBOT
jade topaz
nope
pseudo ravine
They already have
jade topaz
pseudo ravine
On your pc, do you have any extensions enabled?
jade topaz
let me on the pc
pseudo ravine
Could you also try clearing your cache and cookies
jade topaz
cant
jade topaz
Could you also try clearing your cache and cookies
i have been doing for 3 days
pseudo ravine
Could you try going into Incognito mode?
jade topaz
still cant
pseudo ravine
What happens when you press on Website Settings? or Privacy Report?
jade topaz
pseudo ravine
I'm not sure why you're still getting blank pages
Do you have a Manage Extensions button somewhere?
gilded verge
from what i found (ofc i could be wrong), your Safari Privacy Report may prevent you from access to the dashboard, i can't see any other reasons for now
jade topaz
from what i found (ofc i could be wrong), your Safari Privacy Report may prevent...
how do i do
gilded verge
please use search browser, for example: "how to disable safari privacy report" or something like this, i can't help you with this one
gilded verge
i think you tried that but... you did log out and log in, right?
jade topaz
i think you tried that but... you did log out and log in, right?
umm wdym
tiny leaf
Why I didn't can send two ticket in the same channel
gilded verge
in the ticket tool dashboard, top right corner, this logout button
jade topaz
do i have to clieck and re log?
gilded verge
i think we can try, yup
gilded verge
Why I didn't can send two ticket in the same channel
please explain what do you mean by "two ticket in the same channel"
jade topaz
please explain what do you mean by "two ticket in the same channel"
i think he mean why he cant request two ticket in the one channel
tiny leaf
gilded verge
about first error: go to Panel Configs->Buttons->Edit Create Ticket Button->and show screenshot
and about second error: bot don't have permissions in your channel
jade topaz
about first error: go to Panel Configs->Buttons->Edit Create Ticket Button->and ...
btw are you human or bot you play ganshin -_-
gilded verge
btw are you human or bot you play ganshin -_-
please keep #🆘│community-support only for support, #💬│general-chat is better for your question
jade topaz
please keep <#776680605517742090> only for support, <#509238831547940885> is bet...
alright
tiny leaf
about first error: go to Panel Configs->Buttons->Edit Create Ticket Button->and ...
for de second error it'S impossible he have admin permissions
gilded verge
there you go... in Button Emoji you can have only emoji, so move your text to Button Text field
tiny leaf
It's ok thank very much
gilded verge
@jade topaz, i forgot to mention, since disabling privacy report couldn't help you can turn on again but please let us know if relog helped 😦
hybrid arrow
Is the bot down for anyone else?
gilded verge
Is the bot down for anyone else?
nope but if you have any problems, please let us know what happened (or you can go to #premium-tickets and ask Staff there)
normal yacht
With $vote being discontinued, there's no way to keep premium without paying is there
limber portal
With $vote being discontinued, there's no way to keep premium without paying is ...
The only alternative method to get it free is to purchase thru the servers economy system
pine juniper
jade topaz
Good morning, can anyone help me configure the bot? put it to work in case
humble sequoiaBOT
jade topaz
Can you believe I still haven't understood? '-'
slim warren
hi
I just invited ticket tool bot to the server but it's not shown on the manage section
humble sequoiaBOT
limber portal
I just invited ticket tool bot to the server but it's not shown on the manage se...
^^
limber portal
Can you believe I still haven't understood? '-'
What specifically do you not understand
noble oyster
humble sequoiaBOT
━━ User's inquiry has been moved to a ticket ━━
fair agate
Hey, does someone know how i can cancel my Premium Subscription on a Server?
humble sequoiaBOT
silk valley
How do i change so admins and some bots dont acces the ticket?
floral siren
How do i change so admins and some bots dont acces the ticket?
admins override every permissions, so you cannot disable their access.
this could be the same with bots, if the bots have admin then they cannot be removed
silk valley
admins override every permissions, so you cannot disable their access.
this cou...
Hmm okay
sharp sonnet
Is there a way to view a transcript if you didn’t recieve it from the bot
(I was in a ticket and it closed while something was happening)
limber portal
(I was in a ticket and it closed while something was happening)
Hey, staff may be able to view that transcript if they have transcripts set up
crude vapor
Hello, do anyone here knows why updating the panel through the dashboard doesn't update the text in the embeded message ?
I'm talking about the "To create a ticket react with"
it can update the buttons, but for some reasons the text won't change
limber portal
Hello, do anyone here knows why updating the panel through the dashboard doesn't...
Try resending the panel rather than updating it
crude vapor
I did tried that, but it won't work...telling me that it doesn't have the right permissions which is false...it does have the permissions ;-;
limber portal
I did tried that, but it won't work...telling me that it doesn't have the right ...
Can you run /debug in that channel and send a screenshot please?
crude vapor
hmm...that's weird...
limber portal
Head into the channel permissions and give ticket tool that permission (or, give it administrator on a role)
crude vapor
I thought it had this permission, but seems like it doesn't...
maybe one of my admin made some changes without me noticing
limber portal
It’s possible - let me know if granting the permissions works
crude vapor
it did ! thanks !
although it was really a dumb issue...you did made me discover about the /debug command
limber portal
it did ! thanks !
No worries, glad to be able to help
humble sequoiaBOT
shrewd flame
Trying to setup Ticket Tool in a server I am staff in, for some reason I can't see the server in the "Manage Servers" part of the dashboard. I have the Manage Server permission, my discord is linked w/ the website/bot, and I've tried refreshing both the entire page, and through the "Sync Servers" button.
gilded verge
Trying to setup Ticket Tool in a server I am staff in, for some reason I can't s...
To get access to the dashboard, you need one of these two:
> level 2 - your role must be added to Server Configs->Dashboard Roles
> level 4 - Administrator permission
in other words, you need to ask your admins for help with this
shrewd flame
To get access to the dashboard, you need one of these two:
`>` level 2 - your ro...
Ah okay, thank you.
iron nightBOT
Gave +1 Rep to @gilded verge
jade topaz
does anyone know how to @ roles once a ticket is created
humble sequoiaBOT
1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to ping your support on
4. Open the Ticket options menu
5. Click on Edit Ticket Message
6. In the Message Content use one of the role mention syntax (**{@Role Name}**/**{Role ID}**)
7. Save changes
Note: For this to work properly, Ticket Tool requires the Mention Everyone permission. Or the role must have the Allow anyone to @mention this role setting enabled
jade topaz
does anyone know how to @ roles once a ticket is created
^^
ty doing it rn
worked tyssm
brittle bramble
hello everyone
does anyone know if it is possible to change the ticket owner?
basically I would like to create the ticket on behalf of a specific owner. I managed to add the user to the ticket but it won't be considered as owner in the transcript
pseudo ravine
Hey there. You can use command style tickets, where you can create the ticket on behalf of someone
humble sequoiaBOT
━━ cocchettino's inquiry has been moved to a ticket ━━
steel reef
humble sequoiaBOT
wide osprey
Ticket tool stopped working properly. Multiple members on my server say they can't create tickets and when l close a ticket it no longer moves to the "closed tickets" category. It was working previously and no changes were made either on Discord or Ticket Tool dashboard. Any ideas why this might be happening?
idle flint
Ticket tool stopped working properly. Multiple members on my server say they can...
Could be lots of things causing this, and most likely due to some sort of change to permissions (either in your discord or for the Ticket Tool bot). Can I get your server ID (or head to #🎫│make-a-ticket to chat in there)
jade topaz
Do support teams get anything? at all? or is it just a voluntary position
slender minnow
Do support teams get anything? at all? or is it just a voluntary position
Support team members and mods are all volunteers here helping users in their free time.
wicked copper
login details not working
humble sequoiaBOT
cold wren
Lol
wild bobcat
humble sequoiaBOT
limber portal
^^
mortal quarry
Hey for some reason my open ticket category keeps disappearing even though I didn't do anything to make it happen. one of my mods told me they couldnt see it when my other mods could (all have same role with same category and ticket permissions)
when a ticket is opened, i see the category but i dont if there are no ticket
it seems like a glitch tbh
It was there now its gone
It was the same for someone else but reappeared.
cursive phoenix
Are you server owner or an admin of the server?
mortal quarry
owner.
It's happening to my mods and I've not actually done anything to make it happen.
we have reinstalled apps, cleared cache, everything.
updates
cursive phoenix
well with the community setting in discord it does kinda make things with channels a bit funky they can right click on the server and select show all channels
pseudo ravine
(Sorry to interrupt) Are there currently any open tickets?
cursive phoenix
yeah im pretty sure unless they are owner or have admin perms they wont see it till there are open tickets
pseudo ravine
mortal quarry
oh my god you fixed it
it's only been an issue for some though, not every non admin moderator
so maybe i did something i didnt realise i did, but thank you so much. im such an idiot 😭
cursive phoenix
you can also have them go into the channel and roles or browse channels and ensure they follow the category tho not sure if that will help
The community channel settings is a bit weird with discord.
mortal quarry
i just find it weird it wasnt an issue for all of my moderators
cursive phoenix
but yeah this is more related to discord than anything so we cant really fully help
mortal quarry
thank you so so much, i know it was trivial but sometimes this stuff is just beyond me
pseudo ravine
Ticket Tool gives permission inside the channel itself, not the category
So if there are no open tickets, your mods won’t have access to view the category
mortal quarry
how comes some did?
pseudo ravine
Were they on mobile?
mortal quarry
no clue
pseudo ravine
I know that mobile cache has issues and shows deleted channels as still being there sometimes
mortal quarry
the category doesnt actually show up in "follow cateorgies"
but possibly as there are no channels
pseudo ravine
That’s why
cursive phoenix
but even when following it wont show just the category ...but it will show when a ticket is open
mortal quarry
cursive phoenix
i.e. even as a mod here, i dont see a ticket category if there are no open tickets in that category as i dont have admin perms
cursive phoenix
yeah indeed
mortal quarry
ty though.
when it comes to discord i really am clueless and need someone to think for me
cursive phoenix
no worries
grizzled elm
I dont understand this, can someone help me 🙏
humble sequoiaBOT
cursive phoenix
@grizzled elm does help
just input the {create.form.x} variable where you want each answer to show up replace x with the question number
I.e where ever you put {create.form.1} in the ticket message thats where the answer to your first question will appear when someone fills out the form when opening a ticket.
{create.form.2} will show answer to question 2 etc
grizzled elm
how would I be able to make it look something like this?
cursive phoenix
you could just simply turn on the option to auto display form results
ill use your ss as an example see at the top ? you can turn that on and it will auto show answers in a second embed
grizzled elm
oh, its that simple?
cursive phoenix
yeah
grizzled elm
omg
sry 🤣
thank you so much for the help, very professional! 🙏
thanks @cursive phoenix
iron nightBOT
Gave +1 Rep to @cursive phoenix
cursive phoenix
No worries 🙂
obsidian knoll
How can I reset the numbers when opening a ticket?
gilded verge
How can I reset the numbers when opening a ticket?
use Set Count button
humble sequoiaBOT
Note: This is a premium feature
harsh brook
I bought Ticket tool premium for a corrupt server and wouldlike to transfer it.
slender minnow
I bought Ticket tool premium for a corrupt server and wouldlike to transfer it.
was it purchased through Discord?
harsh brook
was it purchased through Discord?
Yessirrrrr
slender minnow
Yessirrrrr
Then it cannot be transferred, go to your account settings to cancel it and then purchase it again on whichever server you want premium on.
You can contact Discord's Billing Team via tickets for help with managing your subscription.
ruby hawk
Can I synchronize my Ticket tool messages to my own database?
cold dock
How to do transpired ticket auto when any one close
limber portal
Dashboard > panel configs > transcripts
knotty bluff
hi, who can I talk to about the problems with logging into the game? Preferably a russian speaking person
humble sequoiaBOT
rough niche
ayuda
estoy en un server (que no es mio) y llevo dias intentando abrir ticket y me sale el siguiente error
Server at channel limit of 500
╰ Clear channels to continue creating tickets
fresh root
Server at channel limit of 500
╰ Clear channels to continue creating tickets
Eso es que se alcanzo el limite de tickets en ese servidor.
rough niche
y tengo que esperar mucho bro?
es que quiero vender unas cosas de un juego y la verdad siempre me pasa eso
pero a las demas personas si les deja
fresh root
Hablar con el staff de Ese servidor.
rough niche
he intentado desde celu y pc
rough niche
Hablar con el staff de Ese servidor.
vale bro, lo he intentado pero no responde, y es obvio creo que hay mas de 5k d personas
azure gorge
Greetings all! 
Is there a way only members with a certain role can create Tickets?
verbal oak
hi may i ask how do i put custom emoji on the buttons?
agile stream
hi may i ask how do i put custom emoji on the buttons?
Hey there, you need to put it in the emoji format: <:name:id>. You may find it by doing $ID emoji in your server.
heavy rivet
Heya everyone
And I have premium already
How can I get rid of this and activate on my server the premium subscription - which on the dashboard shows I have premium
long lynx
agile stream
https://tenor.com/ncABPViuNYN.gif
Hello, do you need help with Ticket Tool?
verbal oak
Hey there, you need to put it in the emoji format: `<:name:id>`. You may find it...
tyy!
humble sequoiaBOT
Enable Button
Hide or show the button
Emoji
Select an emoji to show on the button
You can either select one or use a valid Emoji ID
Button Text
Edit the text that's shown on the button
Button Color
Select one of four colors for the button. Grey, Green, Red, Blue.
Support Team Only
Enable this to only let your support team click that button
Allowed and disabled roles
Edit what roles can use or not use this button
agile stream
@azure gorge ^
jade topaz
How can I get rid of this and activate on my server the premium subscription - w...
#🎫│make-a-ticket with the billing team, they'll help as much as they can
heavy rivet
I done on #premium-tickets
jade topaz
cool, be patient 🙂
heavy rivet
I am 🙂
fading lava
Setup guide
humble sequoiaBOT
jade topaz
Setup guide
^^
jade topaz
How do you add the gold version of ticket tool
minor hatch
So been looking around, is there a way for the ticket tool bot to leave/send a message when someone makes a ticket?
For example they get into the ticket channel and it says "Someone will be with you shortly" or something
limber portal
So been looking around, is there a way for the ticket tool bot to leave/send a m...
This is done automatically
Message can be customised in dashboard > panel configs > messages > edit ticket message
minor hatch
wait seriously, my bad let me check woops
oh wow, thank you so much been trying to figure it out lol
limber portal
oh wow, thank you so much been trying to figure it out lol
No worries
fair ridge
Thread Permission Error
╰ It looks like you don't have permission to view the channel Erişim Yok
Docs page for this error
5169a39c-f50c-11ed-a05b-0242ac120003
ı need a help
wet plaza
Im trying to setup and it keeps saying its not responding and i tried to debug and thats not working too.
wild spire
Im trying to setup and it keeps saying its not responding and i tried to debug a...
bot is missing a permission.
wild spire
Thread Permission Error
╰ It looks like you don't have permission to view the ch...
When does this error occur?
wet plaza
bot is missing a permission.
hmm
bleak wind
No role mention ping when a ticket is opened.
humble sequoiaBOT
1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to ping your support on
4. Open the Ticket options menu
5. Click on Edit Ticket Message
6. In the Message Content use one of the role mention syntax (**{@Role Name}**/**{Role ID}**)
7. Save changes
Note: For this to work properly, Ticket Tool requires the Mention Everyone permission. Or the role must have the Allow anyone to @mention this role setting enabled
jade topaz
No role mention ping when a ticket is opened.
^^
jade topaz
You have defined the role incorrectly, follow the instructions above :)
humble sequoiaBOT
wild spire
Make sure TT has permission to mention all roles for it to ping.
lyric quartz
Hello , hope you all had a wonderful thanksgiving, my ticket tool is creating new tickets up at the top of all my channels and not in my selected category, is there a limit to the amount of tickets in one category ?
wild spire
Hello , hope you all had a wonderful thanksgiving, my ticket tool is creating ne...
Max 50 channels per category.
Set a second category in your panel configs to avoid overflow.
bleak wind
Make sure TT has permission to mention all roles for it to ping.
I fixed my mistake. I gave the TT bot admin privileges and it worked!
lyric quartz
ok the category only has 42 total channels , im just gonna create a backup to be safge
wild spire
I fixed my mistake. I gave the TT bot admin privileges and it worked!
Admin will fix it as well.
That gives the bot permission to mention all roles.
wild spire
ok the category only has 42 total channels , im just gonna create a backup to be...
There might have been 50 channels at the time of and some were deleted by now.
tawny lily
السلام عليكم
jade topaz
السلام عليكم
hi, If u require support in Arabic I suggest #🎫│make-a-ticket
void cypress
Can you customise what it says in the embed that the tool sends?
humble sequoiaBOT
cursive phoenix
This should help 🙂
void cypress
I meant the embed it automatically sends when you first make the panel ⬇️this embed⬇️
limber portal
Dashboard ➞ Panel Configs ➞ Messages ➞ Edit Panel Message
void cypress
Dashboard ➞ Panel Configs ➞ Messages ➞ Edit Panel Message
Thank you
humble sequoiaBOT
lethal obsidian
Ah
limber portal
^^ refer above
lethal obsidian
That helps very much, thank you.
wraith niche
hi i have a problem i am logging in my and it is detagging out of nowhere
limber portal
hi i have a problem i am logging in my and it is detagging out of nowhere
Is this related to ticket tool?
pulsar cloak
Copy and pasting
This has probably been asked 1000 times, but can you change the avatar of the Ticket Tool?
humble sequoiaBOT
azure gorge
<@874939559748710420> ^
Thank you for the help, I appreciate it! 
iron nightBOT
Gave +1 Rep to @agile stream
agile stream
Thank you for the help, I appreciate it! <:kinspikalove:1166562062558838894>
You are welcome!
jade topaz
How do you give members image perms in ticket channels? Perms are set for the category for everyone to have media perms, but it doesn't work
idle flint
How do you give members image perms in ticket channels? Perms are set for the ca...
Dashboard > Panel Configs > Permissions > Ticket Owner Open and then set "Attach Files" to
jade topaz
Thanks 👍
spiral path
Can anybody help me with my ticket tool problem idk how discord works
jade topaz
Can anybody help me with my ticket tool problem idk how discord works
What’s your problem?
tidal tulip
Hello, why does the "undefined" message appear when trying to send a panel to a given channel?
limber portal
Hello, why does the "undefined" message appear when trying to send a panel to a ...
Try refreshing the dashboard
tidal tulip
Try refreshing the dashboard
it didn't help ;/
limber portal
it didn't help ;/
Does the bot have permissions to send messages into that channel?
tidal tulip
yes,
humble sequoiaBOT
tidal tulip
limber portal
I would make a ticket in #premium-tickets
tidal tulip
Ok, thank you
deft isle
The bot won't allow me to run the premium command can someone help
limber portal
The bot won't allow me to run the premium command can someone help
what happens when you try and run it?
deft isle
It just doesn't send like I hit send it appears like it's doing the thinking thing then disappears I've tried like 8 times
deft isle
what happens when you try and run it?
So idk if it's perms or something
limber portal
It just doesn't send like I hit send it appears like it's doing the thinking thi...
does it give you an error?
limber portal
what happens on prefix commands e.g $help
deft isle
They work to it's just the premium command
limber portal
They work to it's just the premium command
probably a discord issue, try restarting the app
deft isle
I did 😂 I thought it was bugged and just wasn't showing so I restarted then ran it again and it done the same thing
deft isle
Would it work for me if I tried it in this channel
deft isle
cant reproduce
Yeah don't come up for me
limber portal
Would it work for me if I tried it in this channel
should do
deft isle
No I don't have perms to do it 😂
deft isle
Should I try kicking the bot then invite it back
limber portal
you can upgrade with the button on the bots profile
humble sequoiaBOT
The Monthly price changed from $6.00 to $5.99
Yearly subscriptions are not yet available
Don't kick the bot, otherwise, the subscription will be canceled automatically
You'll need to buy the subscription from a computer or on the Application Directory
You might need to run the /premium command on your server to sync the premium status with your dashboard
A subscription can not be transferred between Servers
deft isle
Right I see it do u guys do a lifetime subscription instead of monthly
limber portal
Right I see it do u guys do a lifetime subscription instead of monthly
nope
most you can do is prepay for like a year
humble sequoiaBOT
PayPal - paypal@tickettool.xyz
BitCoin - 3HhKKAdb9eEvCe2tvzB8bAa8nebHY6qcPA
LiteCoin - MEQX3knLAuotrKnvk3HDNBK5gdRn6PZhHy
deft isle
Oh right one of my friends have it for lifetime?
limber portal
Oh right one of my friends have it for lifetime?
there did used to be a lifetime plan a while back
deft isle
Ah right ok
limber portal
not anymore tho as lifetime is just unsustainable
deft isle
Ok monthly will be fine then thanks for the help
limber portal
Ok monthly will be fine then thanks for the help
no worries, glad to be able to help
deft isle
How do I get the gold version I've done the 7 day trail until I get paid in 2 days
humble sequoiaBOT
limber portal
How do I get the gold version I've done the 7 day trail until I get paid in 2 da...
^^
deft isle
Cheers
limber portal
Np
jade topaz
can somone PLS make a ticket thing for my server im going crazy trying to do it
humble sequoiaBOT
gilded verge
//@jade topaz, just note to the above question.:
we can help you, but don't ask others to do it for you
toxic aurora
How to setup bot in new server
pseudo ravine
limber portal
will it show 10000 or reset
It just keeps counting up
steel basalt
will it show 10000 or reset
theres some servers with well over 40k tickets
you can reset the number back to 1 if you want though
limber portal
^
jade topaz
you can reset the number back to 1 if you want though
thanks
iron nightBOT
Gave +1 Rep to @steel basalt
jade topaz
It just keeps counting up
thanks
steel basalt
no worries
nimble adder
Alguém q fale português?
toxic aurora
How to eddit these?
vocal leaf
you have to rename the panel name
toxic aurora
you have to rename the panel name
what about the "to creat a ticket..." part
vocal leaf
that part you can change in panel message
i just dont know if you have to be a premium member for that... i dont think so
limber portal
Alguém q fale português?
There’s no Portuguese team here anymore so your best bet is #🎫│make-a-ticket in english and see if there is a support member who does speak it unless someone who can speak it comes along here
Não há mais equipe portuguesa aqui, então sua melhor aposta é #🎫│make-a-ticket em inglês e ver se há algum membro de suporte que fale a língua, a menos que alguém que saiba falar venha aqui (google translate)
toxic aurora
that part you can change in panel message
how to updatet eh panel name in the server??
vocal leaf
no you have to do that via the backend of the website
so you have to login on the website and then from there you can do that
toxic aurora
no you have to do that via the backend of the website
no i did it in the dashboard, but it did not update in my server
vocal leaf
aaaah ok
just send the panel to the server again.... to the right chanel
then it will show the updated version
iron nightBOT
Gave +1 Rep to @vocal leaf
vocal leaf
youre welcome!
nimble adder
There’s no Portuguese team here anymore so your best bet is <#571706435449257997...
Ok, I translate, it takes a lot of work but that's what it is.
Does anyone know why this appears?, Is it an error?
I can't post a ticket on any channel.
jade topaz
Does anyone know why this appears?, Is it an error?
You must make a ticket from a dashboard panel to carry out this command
humble sequoiaBOT
jade topaz
I can't post a ticket on any channel.
Use this form for help 🙂
mild sand
is there a slash command such as /ticket which can be used by members to open new tickets instead of using a panel?
limber portal
is there a slash command such as /ticket which can be used by members to open ne...
You can enable command style tickets, but there are as of yet no slash commands, only prefix
humble sequoiaBOT
jade topaz
is there a way i can make ticket tool respond to my own bot?
limber portal
is there a way i can make ticket tool respond to my own bot?
Dashboard > server configs
jade topaz
perfect thx!
limber portal
Np
limber portal
«The application did not respond»
Are you seeing this message when you use a Ticket Tool command in a channel? It may be because the bot is missing permissions in that channel.
Try the following:
- Right-click the channel, select Edit Channel, then Permissions
- Scroll down to Advanced Permissions and add Ticket Tool there
- Make sure that View Channel and Send Messages are
- Save the changes
- In the channel, use the /debug command to check for any other missing permissions
- If needed, go back to the Permissions menu and grant Ticket Tool any missing permissions
- Retry using the command you wanted to use and confirm that it works properly now.
buoyant pebble
hi, I'm trying to get open tickets to appear under where they are created. I followed what seemed to work for other people here but mine still appear at the top of the server. here's a few images. any ideas what i'm doing wrong here?
humble sequoiaBOT
limber portal
hi, I'm trying to get open tickets to appear under where they are created. I fol...
Have you done this ^^
And have you set it on the correct panel / saved changes
buoyant pebble
Have you done this ^^
yes, thats in the screen shot above
limber portal
yes, thats in the screen shot above
And it’s been added on the correct panel?
buoyant pebble
And it’s been added on the correct panel?
yes i only have 1
cunning night
there is an option to make a cooldown fro creating tickets?
limber portal
there is an option to make a cooldown fro creating tickets?
Unfortunately not
buoyant pebble
And it’s been added on the correct panel?
is there a list of rules or conditions for what category a ticket can go in?
jade topaz
is there a list of rules or conditions for what category a ticket can go in?
A ticket can go in any category as long as it has the right permissions.
buoyant pebble
im not sure why it doesn't list the required permissions here https://docs.tickettool.xyz/debugging/errors/ff941d18-0ee3-46fa-86d1-ebadb1ef0015
rustic lintel
is there a way to open and close the support system ticket so people can't put tickets in when you're not available.
limber portal
is there a way to open and close the support system ticket so people can't put t...
Yeah, It is a that can be configured under Panel Configs > Limits > Time Schedule.
rustic lintel
so I'm guessing there's no command that we could use that will open and close instead of just a schedule?
limber portal
so I'm guessing there's no command that we could use that will open and close in...
Not really
You could go into the dashboard and set your member role as a blacklisted / disabled role when your are away
plucky nebula
Need hel-
humble sequoiaBOT
buoyant pebble
Is there a list of the minimum permissions needed or do you all just open up permissions down the list for a category for Ticket tool
humble sequoiaBOT
cursive phoenix
Is there a list of the minimum permissions needed or do you all just open up per...
see
winged grove
How do I get the bot to send a mention to the support role ?
humble sequoiaBOT
1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to ping your support on
4. Open the Ticket options menu
5. Click on Edit Ticket Message
6. In the Message Content use one of the role mention syntax (**{@Role Name}**/**{Role ID}**)
7. Save changes
Note: For this to work properly, Ticket Tool requires the Mention Everyone permission. Or the role must have the Allow anyone to @mention this role setting enabled
winged grove
🙂
Arabic?
كيف اخلي البوت يمنشن لما شخص يفتح تكت
البوت الي عندي يمنشن الي فتح التكت بس
cursive phoenix
$articket
humble sequoiaBOT
humble sequoiaBOT
bold pawn
who can i buy with paypal for the site cracked.io?
Do you contain dementia?
violet gazelle
probably a stupid question but is it possible to make it so that the channel name isn't just "ticket (number)" but something like "general support ticket" or would you need premium
cursive phoenix
please avoid posting messages not realted to ticket tool support in this channel
humble sequoiaBOT
Note: This is a premium feature
violet gazelle
Alright, thank you
jade topaz
This error takes place when your server has reached the 500 channel limit Discord has per server
Delete tickets, or other channels, on your server
jade topaz
I'm not sure why you're still getting blank pages
i figured out now
hardy dust
how to make it mention the user created the ticket? the variable won't work anymore
humble sequoiaBOT
1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to ping your support on
4. Open the Ticket options menu
5. Click on Edit Ticket Message
6. In the Message Content use one of the role mention syntax (**{@Role Name}**/**{Role ID}**)
7. Save changes
Note: For this to work properly, Ticket Tool requires the Mention Everyone permission. Or the role must have the Allow anyone to @mention this role setting enabled
hardy dust
<:this:894279341108772914> ^^
I want to mention the user but, {@user} doesn't work anymore
jade topaz
I want to mention the user but, {@user} doesn't work anymore
try, {user} 🙂
hardy dust
try, {user} 🙂
are you sure
jade topaz
yes, without @ of course
like this: {user}
iron nightBOT
Gave +1 Rep to @harsh shuttle
jade topaz
np ^^
dim wagon
How does leadership dismissal work? The leader hasn't been on for a while. But the dismissal option has not come up yet.
humble sequoiaBOT
jade topaz
How do I buy the premium bot?
humble sequoiaBOT
The Monthly price changed from $6.00 to $5.99
Yearly subscriptions are not yet available
Don't kick the bot, otherwise, the subscription will be canceled automatically
You'll need to buy the subscription from a computer or on the Application Directory
You might need to run the /premium command on your server to sync the premium status with your dashboard
A subscription can not be transferred between Servers
pseudo ravine
i figured out now
That’s great! What did you do to fix it?
jade topaz
That’s great! What did you do to fix it?
with vpn
pseudo ravine
Not sure how that would fix it, but at least it’s fixed
jade topaz
Not sure how that would fix it, but at least it’s fixed
yes i used vpn and its just load
and finally i got in
humble sequoiaBOT
limber portal
@reef hornet saw u deleted ur message but here is a setup guide anyway
grave current
Who know's how to fix this? It doesn't ping the actual role w/ the role's name and colour but it pings the ID
humble sequoiaBOT
1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to ping your support on
4. Open the Ticket options menu
5. Click on Edit Ticket Message
6. In the Message Content use one of the role mention syntax (**{@Role Name}**/**{Role ID}**)
7. Save changes
Note: For this to work properly, Ticket Tool requires the Mention Everyone permission. Or the role must have the Allow anyone to @mention this role setting enabled
limber portal
Who know's how to fix this? It doesn't ping the actual role w/ the role's name a...
That's a discord cache issue, the ping has still succesfully gone through right?
grave current
it has
limber portal
Yeah unfortunately it's a discord issue, try restarting your client
grave current
but Id want it to actually ping the colour and name of the role, what I did in the dashboard
limber portal
It doesn't always show like that for all users, unfortunately there's nothing really you can do about it as it is an issue on discords end
limber portal
No worries
ivory loom
Hi there ^^
Quick question: Is there any way to copy the configuration from one server to another in order to have way less work in setting up panels?
I dont really want to create a ticket for this since its not urgent 😅
humble sequoiaBOT
limber portal
Hi there ^^
Quick question: Is there any way to copy the configuration from on...
^^
ivory loom
Beautiful, knew this feature but didnt know how to find the key 😉 Thanks already! XD
limber portal
Beautiful, knew this feature but didnt know how to find the key 😉 Thanks alread...
np
ocean lance
How do I cancel the subscription for ticket tool via discord
humble sequoiaBOT
prime basin
Hello! How can I make the message ping the user who created the ticket when a moderator uses a Custom Command
limber portal
Hello! How can I make the message ping the user who created the ticket when a mo...
use the {ticket.owner} variable
prime basin
use the `{ticket.owner}` variable
Perfect thank youuu, have a great day :))
iron nightBOT
Gave +1 Rep to @limber portal
limber portal
Perfect thank youuu, have a great day :))
np, u2
prisma shard
Why Is the button there twice
limber portal
Why Is the button there twice
head to Dashboard -> Panel Configs -> Panel -> Attached Panels and removed any attached panels
prisma shard
head to ` Dashboard -> Panel Configs -> Panel -> Attached Panels` and removed an...
thanks
iron nightBOT
Gave +1 Rep to @limber portal
raw vessel
https://discord.com/channels/509192800865353738/1178751038329733212 here @supple mountain
Come here !! Any arabic guy
supple mountain
yb anything to help?
raw vessel
Come to the tikcet
jade topaz
https://discord.com/channels/509192800865353738/1178751038329733212 here <@31845...
be patient.
supple mountain
oh im not support here haha
raw vessel
Oh yeah
raw vessel
https://discord.com/channels/509192800865353738/1178751038329733212 here <@31845...
Here💞
jade topaz
No need to spam here, be patient :)
pseudo ravine
Please stop pinging members for support, you've already opened a ticket, you will need to be patient until someone is available to assist you
broken nimbus
hey is it possible for all newly created tickets to be sent into the same channel?
a channel that already exists
pseudo ravine
Hey there. Tickets are channels, did you mean category?
raw vessel
Please stop pinging members for support, you've already opened a ticket, you wil...
Bro I want fast. Support because my problem is so big and hard !!
pseudo ravine
You still need to be patient
broken nimbus
no i wanted all tickets created to be "posted" publicly in a channel
pseudo ravine
no i wanted all tickets created to be "posted" publicly in a channel
The closest thing will be using thread-style tickets
broken nimbus
The closest thing will be using thread-style tickets
a new thread for each ticket right?
raw vessel
@pseudo ravine if you’re supporter come support me here #1178751038329733212 .
broken nimbus
hm ok thanks anyway
pseudo ravine
a new thread for each ticket right?
Yes
broken nimbus
thanks @pseudo ravine
iron nightBOT
Gave +1 Rep to @pseudo ravine
pseudo ravine
You're welcome, glad I could help!
broken nimbus
:)
raw vessel
Thanks @pseudo ravine
iron nightBOT
Gave +1 Rep to @pseudo ravine
pseudo ravine
<@865714582613524491> if you’re supporter come support me here <#117875103832973...
Again, you will need to be patient
humble sequoiaBOT
━━ User's inquiry has been moved to a ticket ━━
velvet wolf
Can I make a ticket public or let certain members access it?
humble sequoiaBOT
1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to grant access to
4. Open the Permissions options menu
5. Find what role you'd like to edit permissions for
6. Choose if you'd like to edit opened or closed permissions for that role
7. Edit the permissions by tickingeach permission
8. Save changes
sage aspen
Hello there just curious is there a way to increase the “ticket message” length? I’m using free version of the ticket tool currently.
If not possible on free version is it possible on the paid one?
covert swallow
The message length has a higher limit on premium
sage aspen
How much higher? Like custom set or? Il pick up premium either way I think tomorrow then as I need that option but just curious incase you know.
humble sequoiaBOT
Faster Premium Bot
Automatic Transcripts
Full Customization
Direct Messages
Ticket Automation
Thread Style Ticketing
Premium Support
Scheduled Panel Availability
Integrations
Premium
covert swallow
How much higher? Like custom set or? Il pick up premium either way I think tomor...
I believe it to be the embed limit but I could be mistaken, I do know its bonkers large tho
sage aspen
Ok thanks so much!
jade topaz
Hi, I want to sell some things but I can't
humble sequoiaBOT
severe isle
Hey all!
Having an issue where new tickets are now being generated not in their assigned category. I believe i had this issue before, and it was because discord limits to 50 channels per category, so i created a new category "Tickets V2" but now after 17 tickets it stopped in that category and now all new tickets generate uncategorized (in no category up top)
Any ideas?
limber portal
Hey all!
Having an issue where new tickets are now being generated not in thei...
Do you have an overflow category set?
humble sequoiaBOT
limber portal
Do you need ticket tool help?
kindred slate
I don’t sorry about the message
limber portal
All good
floral warren
why i need to pay if i want to open a ticket in one server?
and in the others there is no problems
limber portal
why i need to pay if i want to open a ticket in one server?
Can you send a screenshot?
limber portal
And that appears when you press create ticket?
floral warren
when i press create ticket this
floral warren
and this when i press mejorar
limber portal
It could be that the server’s premium subscription has expired
Reach out to admins of that server
floral warren
ok thanks its going to be difficult because have closed dms haha
jade topaz
Hi,
Can I add image in the ticket embed in free? or I need the premium version?
pseudo ravine
Hey there. It requires premium
strange cipher
How can I do something like this?
humble sequoiaBOT
Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on
First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel
After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.
Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.
limber portal
How can I do something like this?
^^
iron nightBOT
Gave +1 Rep to @limber portal
jade topaz
Hi there my messages are not showing in the ticket
analog grove
Hiya, what's the best way to add more to this text? Seems like there's a character limit. Can I post a picture with instructions instead of the text?
limber portal
Hiya, what's the best way to add more to this text? Seems like there's a charact...
If you purchase premium you get a much larger character limit
analog grove
Do you know how many characters offhand?
severe isle
Do you have an overflow category set?
No, but now that I added a “tickets v3” as an overflow, they are opening in v2 as intended lol, so I guess problem solved. Thanks!
iron nightBOT
Gave +1 Rep to @limber portal
analog grove
Thanks
limber portal
Do you know how many characters offhand?
The premium character limit or base character limit?
analog grove
the premium
limber portal
No, but now that I added a “tickets v3” as an overflow, they are opening in v2 a...
No worries, glad it was fixed
limber portal
the premium
I’ll just check
limber portal
the premium
^
analog grove
thank you!!
jade topaz
I am having trouble as I am getting this how do I solve this
This error takes place when your server has reached the 500 channel limit Discord has per server
the server owner must delete tickets or channels
jade topaz
Like wht do I do ?
Asked the owner to delete channels or tickets to be able to create tickets.
jade topaz
no worries
analog grove
Ok I purchased premium lol, If I want multiple panels to show up here as options what do I need to do?
gilded verge
depends if you want as dropdown or few buttons (panels) in the same message
example:
> with buttons you can find on #🎫│make-a-ticket
> dropdown (screenshot)
analog grove
ohhh
how do I do the dropdown? that looks nice. I had the buttons before but I like the dropdown
humble sequoiaBOT
Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on
First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel
After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.
Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.
strange cipher
The bot is offline
limber portal
The bot is offline
jade topaz
Can someone help me
Step 3 of the ticket tool setup
I don't understand it
Someone please help me
humble sequoiaBOT
jade topaz
Okay
karmic bolt
الحين البوت نعه ادمنستريتور كيف امنعه من انه برسل بالشاتات ؟
يعني يوم اكتب امر $help مابيه يرد يمدي ؟
limber portal
الحين البوت نعه ادمنستريتور كيف امنعه من انه برسل بالشاتات ؟
يعني يوم اكتب امر ...
$articket
humble sequoiaBOT
analog grove
where do i edit this text
jade topaz
where do i edit this text
Access the Dashboard -> Panel Configs -> Panel -> Go to "Edit Panel Message" and modify the "Field editor" category
Only for people with premium 🙂
analog grove
thank you! got it
jade topaz
no worries 🫡
wise valley
wise valley
I need support pls
jade topaz
hello, checked if TT has permission to send messages
wise valley
Okay thanks
analog grove
im having this issue - the permissions look good to me, is there something im missing
limber portal
im having this issue - the permissions look good to me, is there something im mi...
run /debug in that channel and send a screenshot please
analog grove
limber portal
ticket tool does not have the required permissions
limber portal
«The application did not respond»
Are you seeing this message when you use a Ticket Tool command in a channel? It may be because the bot is missing permissions in that channel.
Try the following:
- Right-click the channel, select Edit Channel, then Permissions
- Scroll down to Advanced Permissions and add Ticket Tool there
- Make sure that View Channel and Send Messages are
- Save the changes
- In the channel, use the /debug command to check for any other missing permissions
- If needed, go back to the Permissions menu and grant Ticket Tool any missing permissions
- Retry using the command you wanted to use and confirm that it works properly now.#
hot ginkgo
how could i make it so it can show usernames instead of ticket numbers when someone creates a ticket
limber portal
how could i make it so it can show usernames instead of ticket numbers when some...
The {ticket.user.name} variable should work
hot ginkgo
The {ticket.user.name} variable should work
where do i put that
limber portal
where do i put that
where you want their username to show
hot ginkgo
in the channel
whenever u make the ticket it will automatically make it to their username instead of ticket 001
humble sequoiaBOT
Note: This is a premium feature
hot ginkgo
ah.
steel pine
So I put the bot ID in the configuration box now how do I setup disco utilities to open a ticket when a button is clicked
limber portal
So I put the bot ID in the configuration box now how do I setup disco utilities ...
Seems like you are asking for help for the wrong bot? If you mean can you add ticket tool buttons to discohook embeds then unfortunately that is impossible
steel pine
Seems like you are asking for help for the wrong bot? If you mean can you add ti...
then how does another bot trigger this bot?
limber portal
then how does another bot trigger this bot?
If the bots id is in the box, and the bot runs a command like $new then ticket tool will respond instead of just ignoring
steel pine
okay
flint sphinx
Okay so, whenever someone opens up a ticket in the server the embed doesnt show up?
It's as if it got deleted and it doesnt show up.
Should I remake the embed?
Or is there a reason behind why it doesnt show up?
the bot has all the permissions it needs for typing in the channels as well .
I'm just overall confused.
limber portal
<a:GhostWave:607656953875005471>
Okay so, whenever someone opens up a ticket in...
Which specific embed do you mean?
flint sphinx
Which specific embed do you mean?
It's one of our verification embeds for our server it's a gaming server lol.
limber portal
It's one of our verification embeds for our server it's a gaming server lol.
Is it a ticket tool panel?
flint sphinx
I think it might be, I'm not the one who made it so I'd have to look or ask the owner.
We have the set up option so I'm thinking it may have auto deleted?
limber portal
I think it might be, I'm not the one who made it so I'd have to look or ask the ...
Well, if it’s not sent by ticket tool then there’s not much we can do here as its a different bot issue, if you believe a panel has been deleted you can resend it with the send button on the dashboard underneath the panel name at the top
flint sphinx
Well, if it’s not sent by ticket tool then there’s not much we can do here as it...
Thank you!! I'll try that if not I'll mess around with bot permissions.
iron nightBOT
Gave +1 Rep to @limber portal
limber portal
Thank you!! I'll try that if not I'll mess around with bot permissions.
No worries
jade topaz
yo
small drum
Someone know how to fix this
jade topaz
Someone know how to fix this
This error takes place when your server has reached the 500 channel limit Discord has per server
the server owner must delete tickets or channels
small drum
thank you @jade topaz
jade topaz
no worries 😄
coarse bolt
Hey guys, got a bit of an issue, was just wondering if anyone would be able to shed some light. Using ticket tool in a community discord server atm. I have a designated channel named ---ticket chat--- where the tickets will open and close. After what seems like 45 tickets being opened and remaining in the channel, the ticket tool starts to open the new tickets at the top of the discord server outside the channel designated for open/close. Any help would be appreciated!
pseudo ravine
Hey there. Discord has a limit of 50 channels in a category, so to prevent too many channels in a category, Ticket Tool has a limit of 45 tickets in a category
coarse bolt
Ah i see, is there any way to make it route to a different channel after hitting the 45?
humble sequoiaBOT
coarse bolt
this is perfect, thank you.
languid anvil
Yo
toxic aurora
can I choose a catgory where the ticket willbe make?? and not just in the top
and can i make multiple tickets in multiple different cattagory
humble sequoiaBOT
toxic aurora
<:this:894279341108772914> ^^
alr ty
iron nightBOT
Gave +1 Rep to @harsh shuttle
toxic aurora
<:this:894279341108772914> ^^
btw is there a way to make logs for tickets opened and closed
and can I see transcript of clsoed tickets?
humble sequoiaBOT
jade topaz
and can I see transcript of clsoed tickets?
^^
velvet wolf
The panel should be the channel right? I look for them but they don't show up there
humble sequoiaBOT
limber portal
The panel should be the channel right? I look for them but they don't show up th...
Check this out ^^
limber portal
Is it all premium?
Transcripts thenselves are free, automatically transcribing each ticket is premium
toxic aurora
Transcripts thenselves are free, automatically transcribing each ticket is premi...
alr
tacit flax
Hello, excuse me for disturbing you! I subscribed to ticket tool premium and I'm trying to set up the schedule, but I can't figure out how it works. Someone can help me ? (I used google translate, sorry if my english is bad...)
limber portal
Hello, excuse me for disturbing you! I subscribed to ticket tool premium and I'm...
If you want help in your native language check out #🎫│make-a-ticket
tacit flax
Okay, thank you !
round spruce
Anyone else experiencing transcript links failing to generate?
Started a couple of hours ago, whenever I try to view transcripts it just sends me to this link. Going to this site if ofc an invalid request
pseudo ravine
Hey there. Unfortunately there’s nothing we can do about it, since it’s all from Discords side
round spruce
🤔 Is discord having API issues or something? It will correct itself after some time?
pseudo ravine
It will fix itself eventually, yes
round spruce
Thank you kindly
pseudo ravine
You’re welcome, glad I could help!
hollow fossil
Anyone else experiencing transcript links failing to generate?
same problem here
pliant wigeon
can anyone tell me how to do it?
pseudo ravine
Hey there. Which part are you wanting to customize?
pliant wigeon
I'd like to recreate that multi-language support panel
humble sequoiaBOT
pliant wigeon
confused
pseudo ravine
Which part is confusing you?
pliant wigeon
how to create the differents panels
pseudo ravine
pliant wigeon
Oh ok, Thank you so much
pseudo ravine
You're welcome, glad I could help!