🆘│community-support

[sick fossil]

um i did coz it had 2 ticket tool roles

[wild spire]

Then thats why.

[sick fossil]

maybe its the inviting prob

[wild spire]

If u kick the bot, it doesnt recognize open tickets anymore

[pseudo ravine]

No, that’s something different

[sick fossil]

So what now? 😭

T T

[wild spire]

You’ll have to manually delete it.
Still doesn’t explain why you cannot use slash commands.
I believe someone might have twitched in the server settings

[pseudo ravine]

@jade topaz Please don’t message in here if you don’t need support

[sick fossil]

What might have been twitched? xD

[sick fossil]

Delete the bot? U mean kick it again?

[wild spire]

Idk who did what in your server settings 😂
Its in integrations on the desktop version

[wild spire]

Nooo delete the channel

[sick fossil]

The panel channel or?

[wild spire]

That one faulty ticket

[sick fossil]

Well i looked at it and I didn't see any integration of this bot

ig i have to re invite it but then I might have to create those dashboard stuff

[wild spire]

Is it the server in your bio?

[wild spire]

You kicked it again?

[sick fossil]

Yea yahoo

Nope not yet

[wild spire]

okay. Let me join and make a test ticket

[sick fossil]

Sorry am having network issues here

It won't work anyways 😔

[wild spire]

Can u link the channel where u have the ticket tool create ticket panel ?

I cannot find it

[sick fossil]

U want me to ping u?

[wild spire]

Ping or copy a message link

[sick fossil]

#1169591669369340064 message

[wild spire]

either wirks

You use sapphire with TT?

[sick fossil]

It actually worked when i typed .close

Ye ye

[wild spire]

Okay 👍🏻

[sick fossil]

My fav bot so

So?

[wild spire]

I get it, cool bot.
But I think you have 2 things to check.

1. make sure none of the slash commands are disabled in the server settings
2. Make sure your set up with Sapphire is correct.

Either of those 2 is the reason for ur slash commands and the interaction failed

Most likely the second.

[sick fossil]

Sapphire has ntg to do with it? Coz the ticket has been created?

And I see no TT's integration in the settings

[wild spire]

I saw TT had administrator in your dashboard.
So its not a permission error in Ticket Tool.

The integration with Sapphire is cool but its not the first time I hear issues with it.

[sick fossil]

Yea it ain't no perm error Prolly integration error

But I wanna know what happens to the dashboard if i kick him

[wild spire]

If u kick ticket tool your settings in the dashboard wont change

[sick fossil]

What about the panels?

All those buttons settings?

[wild spire]

That are already in your server?

[sick fossil]

Yea i have created it (5 panels)

[wild spire]

Since it is an integration with Sapphire, I’m not 100% sure.
Your ticket panel is via Sapphire.

But your overall settings in the TT dashboard wont get lost

[sick fossil]

I am still not convinced tht it's the prob with sapphire

[twilit river]

how do you check how many tickets a moderator has took care of?

[wild spire]

try creating a random panel real quick. Send it without sapphire, see if u get interaction failed when pressing close

[limber portal]

Hey, check out dashboard > statistics

[sick fossil]

Alrr, good idea!

[twilit river]

i'm there but i wanna see how much i did alone if you know what i mean

[limber portal]

If you use claiming, you can see in the claimed user section

[sick fossil]

@wild spire "interaction failed"

[wild spire]

Even without sapphire?

[twilit river]

this is all i see if you're talking about this section

[wild spire]

let me rejoin

[sick fossil]

Yep a separate panel

[sick fossil]

Ty I have sent tht in the lounge

[iron night]

Gave +1 Rep to @wild spire

[half skiff]

Hi I’ve had to reset fire stick and I remember the thread and transcript for my username and password but how do I open a transcript on I phone

Keeps opening zoom really sorry

[limber portal]

Apologies but I have to go to sleep so can’t help further, try to #🎫│make-a-ticket for staff help

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[limber portal]

^^

[twilit river]

no worries i just made a ticket a couple of minutes ago thank you for the help i really apprecaite it

[iron night]

Gave +1 Rep to @limber portal

[wild spire]

like none at all.

[sick fossil]

That's coz it's lounge

Try in #cmds

[humble sequoia]

<:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706> Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on

First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

• Panel doesn't send? Make sure you have a valid emoji selected
• Option doesn't show up? Check if two options have the same panel in the DropDown Editor

$dropdown

[sick fossil]

Ty again!

Btw will i be able to change the ticket channel name in the dashboard?

Oh oop

Right yea just noticed

Hmmm

[sick fossil]

Can't be done it seems

[river bridge]

If u change mee6 welcome message to that

[spice cape]

how do i talk to a mod

[pseudo ravine]

If it has anything to do with the ticket you opened, you'll get the same answer

[worn sierra]

hello is this the right place to ask for help for my VR?

[agile stream]

Hey there, this is for Ticket Tool support only.

[worn sierra]

@agile stream would you be able to send me to the right place?

[agile stream]

Someone might be able to help in #💬│general-chat or you can find a server (NTTS has a support channel for anything).

[worn sierra]

thxs

[agile stream]

You are very welcome, jaydog! Have a great rest of your day/night.

[tranquil palm]

Hey i just purchased another month because it ran out

And it's still saying i don't have it but the money's been taken out of my account and it says 14/12/2023 it ends? any help ❤️

[cursive phoenix]

you are talking about premium for ticket tool right?

try syncing your dashboard

looks like you have a sub as i was able to apply the premium role to you

[humble sequoia]

━━ pirc's inquiry has been moved to a ticket ━━

[tranquil palm]

Yeah jay, I've now got the role however

my server still is telling me to upgrade still

[cursive phoenix]

did you try what i suggested?

If that still doesnt work, please wait for someone from our support team to assist you within your ticket as they will be better able to assist you

[tranquil palm]

I have 2 servers, 1 that has currently got it active n 1 doesn't if i click Sync servers will that change my discord up etc? or

Scared to click it and it changes my discord to the other server or something 😂

[cursive phoenix]

all that really does is update the dashboard with the lastest changes made to your server since you last logged in

[tranquil palm]

Alright i'll click that now

Nahh didn't work sadly still telling me to upgrade

It's strange because discord is saying it's active but, the actual site+ server is telling me differnt 😂

[cursive phoenix]

yeah further troubleshooting is needed then, so id just wait for someone to assist you in your ticket

[tranquil palm]

Sound's good thanks for trying to help either way ❤️

[cursive phoenix]

No worries

[misty glade]

I am unable to send a panel into one of my text channels for a server which I have full admin access on. Panel config message is also completely uneditable within the dashboard. I'm at a loss.

[devout musk]

.

[steel harness]

Help

[steel basalt]

try configuring it on the dashboard

[steel harness]

waht that mean

[steel harness]

it got fixed

[jade topaz]

Is there a way of making a ticket automatically close after being inactive for a period of time

I get too many 😅

[pseudo ravine]

Hey there. Do you have premium?

[misty glade]

Are you required to have premium to make the bot work?

[pseudo ravine]

No

[wise wing]

It possible to whitelist/blacklist certain roles from opening a specific ticket without locking it in a private channel?

[pseudo ravine]

Hey there. You can go to the Dashboard > Buttons > Create Ticket > Allowed & Disabled Roles

[spice gate]

How do i change the text that says "Click a button to open a ticket" like above the buttons?

[limber portal]

Dashboard > panel configs > messages > edit panel message

[spice gate]

Thank you so much!

[iron night]

Gave +1 Rep to @limber portal

[limber portal]

Np

[spice gate]

I don't see panel configs, i see panel

What do i click? @limber portal

[limber portal]

You are in the right place, head to messages

[spice gate]

Ohh

[spice gate]

sorry i thought panel configs was a button. Ok ill do that

[spice gate]

Ty!, It works!

[limber portal]

Np, glad to be able to help

[shut otter]

Is the vote rewards will back

[spice gate]

How do i add a "claim ticket" button for staff when a ticket is created to say "You do not have permission for this" when a member tries to claim a ticket and for staff it will say to everyone in the ticket "(user) Has claimed the ticket"

[limber portal]

It does say it is likely to be replaced by a similar system

[humble sequoia]

How does claiming work?

Our claiming feature allows your support team to assign tickets to a support member. With this feature you will be able to change the ticket's name, it's category and permissions! We highly encourage you to explore this feature by checking our Claiming Options Documentation

Note: This is a 💎 Premium exclusive feature.

[limber portal]

^^

[spice gate]

But i dont have premium

:(

[limber portal]

Claiming is premium only

[spice gate]

Awh

[dusky garnet]

hi :3 how do you change the middle part ( to create a ticket react with 📩 ) ?
i cant find where to change it in the website

[limber portal]

Dashboard > panel configs > messages > edit panel message

[dusky garnet]

Thank you! ❤️

[limber portal]

np

[misty glade]

Its not even letting me edit the message box in the dashboard.

Its completely grayed out.

[limber portal]

Click to expand the embed editor

[humble sequoia]

Invalid Form Body: Invalid emoji

This error indicates you have selected an invalid emoji, i.e. an emoji the bot isn't capable of using, in a button field

Which Emoji?

This depends upon which action the error is appearing, the most common cases are the Create Ticket button or one of your Dropdown emojis. You can visit your Button's List to find all available buttons and find the conflicting one by yourself.

Why doesn't the bot accept it as valid?

• You selected an emoji that doesn't exist anymore, i.e. that has been deleted
• You wrote text there, instead of an emoji (or in addition to an emoji)
• You entered a code for a custom emoji from a server that the bot is not a member of
• You entered a custom emoji code incorrectly
• You're on iPhone and entered an emoji using the phone's emoji pad (use the emoji selector in the website instead)

[limber portal]

^^

[misty glade]

The default is invalid?!

[limber portal]

Try every step on that embed

[misty glade]

Its worked with no emojis

[pseudo ravine]

Could you send the server ID please

[misty glade]

DMed

[pseudo ravine]

Please delete it, I did not ask for it in DMs, and DMing staff is against the rules

[misty glade]

Sorry, I did not know that

Where is a better place?

[pseudo ravine]

Here

[misty glade]

I'm not putting a server id into public domain

[pseudo ravine]

Only the support team can use the ID

If you wish for it to be private, you can open a ticket in #🎫│make-a-ticket

[humble sequoia]

━━ DXOS3's inquiry has been moved to a ticket ━━

[past tiger]

How can I add trascipts of closed tickets to be sent to a channel in my discord?

[humble sequoia]

How do I set a transcript channel?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to grant access to
4. Open the Transcript options menu
5. Using the Transcript Channel selector, pick the channel you want your transcripts to be sent to
6. Save changes

[limber portal]

^^

[past tiger]

Thank you very much

[limber portal]

Np

[past tiger]

is this a paid only feature?

I teste dit but no transcipt sent to my channel

https://gyazo.com/e4941657e70271d2400f25344d3c2285

[shut bolt]

Transcripting tickets, is a free feature. Making them be generated automatically, that's a premium feature.

[shut bolt]

The error message indicates you what's wrong as well as a link that explains how to fix it. You need to check the category you've selected for that ticket's panel.

[onyx tendon]

I have selected the category

So, u mean same cagegory for panel+ tickets?

[shut bolt]

Not sure what you mean by that

[onyx tendon]

If my ticket panel chanel is in category a, then all tickets have to be in category a?

[shut bolt]

If all of the below conditions are met, yeah;

• The category hasn't been deleted
• The bot is able to create tickets in that category
• The category hasn't reached the 50 channels limit

[onyx tendon]

Issue still persists

[shut bolt]

#🎫│make-a-ticket and I'll further check it.

[thorn quail]

Hello! Can help me?? Not start miner....entered seed phrase my wallet and key correctly....

Not open last file

Can resolve my problem?

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[limber portal]

^^

[worthy timber]

is the tool down as ive had it in 7 of my servers been using and when i go to close ticket says interaction failed i then go to the site and sync it and its not in no servers apparently

[umbral pivot]

im having the same issue, but some of my servers are still up

[worthy timber]

yh all mine are down

[umbral pivot]

i cant even debug in the downed servers

[worthy timber]

but yet says the tool has no errors

[thorny pond]

Same

[jade topaz]

Yall how do I access the the responses on the dashboard

[lyric quartz]

so the entire ticket tool is busted lol ?

[umbral pivot]

oh shit what up dude

[lyric quartz]

what poppin slime

[cunning grove]

ah dope im not the only one the dashboard isnt working right ive invited the bot but its showing it is not in my server..

[worthy timber]

yep bots broken lol

[cunning grove]

alright anyone know if the creator is quick to fix?

[thorny pond]

Commands and dashboard not working

[hexed fox]

bro ticket tool is annyoing i invited him and then click manage servers and it didnt show up bro

[atomic elk]

Same

[scenic plinth]

We're actively looking at it, please be patient with us.

Please provide server ID's so I can try to further locate an issue, I am not currently seeing anything of concern, though it's possible nothing is appearing at the moment.

[muted silo]

every time I try to close any ticket it shows me this red message

is there any solve for this problem?

[lyric quartz]

made a ticket and posted my server ID #1174130464051703828

[atomic elk]

I tried using the automated support that this server has but I cant run the debug command that its telling me to run in order to fix the problem

[manic vine]

When I access the manage servers dashboard through a google search I can't see the servers I have permission to manage

[jade topaz]

How do I access my responses?

[scenic plinth]

Please try to use a /debug command, and provide your server IDs if you are having this issue. Even if the bot returns an error, this will give us something to work with.

[jade topaz]

yes mine is down

[prime bridge]

<:notallowed:660789872600285184> #🆘│community-support has been locked!

You will gain access again once the lockdown is lifted.

[scenic plinth]

This channel will be temporarily locked while we are investigating the issue. This affects primary and primary dashboard access. At the moment I have no ETA, fix, or bypass for anyone. This is again a partial outage/issue.

Please refrain from direct messaging staff about your issue in the mean time. We will unlock this channel when the issue is solved and provide updates as I can.

We are fully restarting the primary bot. Anyone on primary servers or utilizing the primary bot with premium will not be able to use the bot. We are not guaranteeing this will fix the issue...

For our premium users, premium was also restarted, but there was no noticeable downtime. (Meaning for you, it should hopefully be fixed)

4/5 of our primary servers have returned and should be working as expected.

Unfortunately 1 of our servers got ratelimited by Discord, so the remaining 1/5 of you primary users are unfortunately going to need to wait. This is expected to take around an hour and there is nothing we can do otherwise.

[scenic plinth]

If you are in need of support while we wait for the remaining servers, please refer to #🎫│make-a-ticket. Do not make a ticket regarding the bot outage, as everything you could possibly need regarding it is provided in this channel already.

We are also remaining rate limited as of now. Our developer is currently working on switching the defective server. As of writing, we have no ETA, but it should not be much longer should the transfer be successful.

[prime bridge]

<:allowed:660789592647008258> #🆘│community-support has been unlocked!

Everyone now has access to this channel.

[jade topaz]

Heyyyy

[cursive phoenix]

if you need help, please state your issue

for general chatting please move to #💬│general-chat

[jade topaz]

Oh sorry

[viral mirage]

How do i edit the message of a panel?

I’ve been wondering around aimlessly within the official ticket tool page for an hour looking for the way to change the contents inside of the panel

[humble sequoia]

**Panel Message**

The panel message is where people react to make a ticket. To customize it head over to your Dashboard --> Panel Configs -> Panel -> Edit Panel Message

[shut bolt]

@viral mirage here's how

[viral mirage]

Thank you

Thanks @shut bolt

[iron night]

Gave +1 Rep to @shut bolt

[shut bolt]

[ionic path]

Hello! I wanted to ask, is there a limit on the amount of panels you can create? I created 8 and it doesn't let me put more.

[vestal pawn]

yo

I bought premium and need help setting it up

is it suppose to invite another bot?

[limber portal]

If you purchased it through the upgrade button on @pseudo glen , you don’t need to switch to the premium bot, all the premium features enabled when you subscribed.

[vestal pawn]

Alright

[vestal pawn]

I need help setting it up

you able to help?

[humble sequoia]

Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

Create a Panel

To create a panel we are going to need to head over to the Panel Configs Tab on the Dashboard.

Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and you are ready to get started with configuring your panel.
An example of a creating a panel is shown below.

Send the Panel to a Channel

Once the panel has been created, use the blue Send button and select the channel you want the panel to be sent to.

The Panel wasn't send

Use the </debug:ID> command to diagnose possible permission issues with the bot.

[limber portal]

^^

[limber portal]

You should be able to create more, try refreshing the dashboard

[vestal pawn]

@limber portalWhat is limits?

is that the number of tickets my server can have /day?

[limber portal]

Depends what specific limit you are talking about - I’d assume it means the number of tickets a member can have open at a time

[vestal pawn]

oh

[lone ridge]

Hi I had an interview scheduled for yesterday at 19:30 finnish time with Kristaun kaus and I was in time but I wasn't interviewed I waited for morethan an hour but no response. What shall I do ?

[idle flint]

You are in the wrong discord server, we are the support server for the Ticket Tool Discord Bot

[ebon salmon]

hi guys i just want to ask something, i think the support team takes so long to reply, do u guys know how to set where my ticket is gonna appear?

[humble sequoia]

━━ Blackcat's inquiry has been moved to a ticket ━━

[honest turret]

How do i make it so that the transcript auto saves?

[idle flint]

This is a premium feature

[honest turret]

bruh

how do i make it so that when someone opens a ticket, it pings staff?

[idle flint]

You can place a mention into your ticket message

[humble sequoia]

Mentions

Within all the messages the bot sends (both embeds and text) you can mention either channels, roles, or even users, these mentions will only send a notification to the user if they are used within a text field, e.g: a role mentioned in an embed won't ping at all the users who have that role.

For mentioning a role you can use one out of three options:
{@Role Name} ➞ Which is Case Sensitive.
{RoleID} ➞ Replace RoleId with the Id of the role you are trying to ping.
<@&RoleID> ➞ Discord's native syntax to ping roles.

<#ChannelID> ➞ Mention a channel by its ID.
<@UserID> ➞ Mention a user by its ID.

Message Editor - Dashboard

Page 1/2

[idle flint]

Ensure that you place the mention into area 1 shown above. If you place it into the embed, it will not ping

[honest turret]

this thing that say {@Role name} do i have to say {@Role moderator} or {@moderator}?

[idle flint]

You will just say {<@&832847423801262090>} (ensure that it is the EXACT spelling of your role, and case sensitive)

[honest turret]

uhhh

[idle flint]

Sorry mods… forgot to turn the ping off…… 🤣🤣

[honest turret]

alr ty

[idle flint]

All good

[forest flame]

Is there a way to give a temp role to the member who create a ticket? By temp role, I mean it should be removed when the ticket is closed/deleted.

[gilded verge]

the settings will remain as you set, but if there is no premium, claiming will not work

[gilded verge]

yep, it's premium feature, Panel Configs->Ticket

if you edited these messages with the darkened field (or any premium feature), your panel may have problems after premium expires

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[real turret]

hi, I have a problem with ticket bot permissions. it shows me this message. help from automatic support did not help.

[limber portal]

«You don't have permissions to use this»
Are your members seeing this message when they try to create a ticket?

You may have accidentally denied them permission to use the Create Ticket button.

Look in the following places in your server's dashboard:

👉 Server Configs -> Blacklist Roles
Any roles there will be unable to interact with the bot in any way, including creating tickets.

👉 Panel Configs -> Buttons -> Create Ticket -> Support team only
If this is enabled , only your staff will be able to use the button.

👉 Panel Configs -> Buttons -> Create Ticket -> Disabled Roles
Any roles there will be unable to use the button.

[marble flower]

Don't Really need Support but can you pay for ticket tool Premium with Crypto at all?

[jade topaz]

#📌│automated-support

[marble flower]

ty

Can you not just buy Monthly with Crypto?

[jade topaz]

min is 3m

aka 18$

[marble flower]

ah okay yea i thought that 3m would prob be good

thanks for ur support bro

[jade topaz]

they r kinda slow in tickets tho :<

[jade topaz]

np

[pseudo ravine]

We respond when we're available

[light plaza]

holaaaaa donde puedo dscargar el juego

[humble sequoia]

⚠️ Está en el lugar equivocado

Brindamos soporte para el bot de Discord Ticket Tool y no le podemos ayudar con el problema que presenta.

-  No sabemos a que equipo de soporte debería contactar para solucionar este problema, y desafortunadamente no podremos ayudarle acertadamente.

Si no tiene alguna duda relacionada a nuestro bot, Ticket Tool, por favor cierre este ticket.

[robust quest]

Hello guys, any tutorial on how to change the location for the tickets showing once created? Every time a user creates a new ticket it creates the ticket on the beggining of the channels: Here

I need it to show in here:

[humble sequoia]

How do I set what category tickets are created in?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to grant access to
4. Open the Category options menu
5. Select the categories of your preference
6. Save changes

[limber portal]

Check the embed(s) above

[robust quest]

Thanks!!!!

[light plaza]

por favor podia alguien mandarme el link del juego

[pseudo ravine]

You've already been told that we cannot help you with your issue

[lyric quartz]

is there a way to check who deleted a ticket

[limber portal]

Do you have logs enabled?

[lyric quartz]

i belive so

[limber portal]

Then you can check your logging channel, it will be displayed there

[lyric quartz]

ty

[real turret]

Hello, I have a problem that everyone can see the tickets? how to fix it?

[limber portal]

Dashboard > panel configs > permissions > @everyone edit opened > make sure view channel is set to

[real turret]

thanks

[limber portal]

Np

[jade topaz]

Hey, I got a quick question

If I was to create a server with panels/custom commands etc then copied the backup key, then deleted my server, would the backup key still work? How long does the backup stay available for?

[hazy osprey]

hey

is it possible to send transcripts to dms ?

[idle flint]

It sure is, but it is also a premium feature

It can be enabled under the Transcript settings on the Dashboard

[hazy osprey]

gotcha

[idle flint]

Would it still work? Yes. How long for? I don’t think there is a timeframe for it to stop working ? (Happy to be corrected on this tho)

[jade topaz]

Thanks! ❤️

[hexed fox]

is ticket tool back on?

[idle flint]

From yesterday’s short outage? Yes? #📣│bot-news

[hexed fox]

alr

[stone topaz]

Does anyone know how to fix this?

[idle flint]

You are in the wrong discord server, we are the support team for the TicketTool Discord Bot only

[stone topaz]

Which one do I go to?

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[wispy meteor]

Is there a way to change the color that's on the side of the embed?

[gilded verge]

shaded fields or emoji means that your server needs premium

so if you don't have, then you can't change color

[wispy meteor]

why do I have to pay $6 to change a color aaaa. ok thank you.

[naive marlin]

How do I make different categories on a panel?

like this

[jade topaz]

Hello, go to the dashboard -> select your servers -> panel configs -> Panel and select the ticket category you want to add in the first line (they must be created beforehand)

which gives this :

[humble sequoia]

━━ hannah 🎄's inquiry has been moved to a ticket ━━

[jade topaz]

hey there, wondering why is this interaction failed?

[pseudo ravine]

Hey there. It seems like Discord was having some issues, but it should be resolved soon

[jade topaz]

tyty

[pseudo ravine]

Hey there. The panel ID is just the number that shows up on the dashboard

[pseudo ravine]

You're welcome!

[iron night]

Gave +1 Rep to @pseudo ravine

[pure scroll]

Hello! the ticket bot is in my server, but when I go to the dashboard, it says I need to invite the bot. I have refreshed multiple times already, am I doing something wrong?

[pseudo ravine]

Hey there. It seems like Discord was having some issues, but it should be resolved soon

[scenic plinth]

Interaction Failed Errors and Servers not loading (Dashboard)

There is an extremely small percentage of users that may not be able to use the bot on our primary servers because of an issue that was inflicted on a shard (server), causing the server to (again) rate limit itself. We will have this resolved as soon as possible.

There was also a Discord related issue previously, now resolved, involving connectivity. This may not resolve your issue, but attempt to restart your client. If this is unsuccessful, you are apart of the small percentage of people.

There is no work around for this at the moment, so be patient. Our developer is actively working to fix the issue. There is currently no ETA.

ETA Approx: <t:1700106420:R>

[pure scroll]

Oooo okok sounds good, no worries at all

thanks for the help!

thanks @pseudo ravine @scenic plinth

[iron night]

Gave +1 Rep to @pseudo ravine

[pseudo ravine]

You're welcome, glad we could help!

[solid stream]

I found the issue

A fix has been pushed and we should be back in the next 10 minutes.

[radiant bluff]

Ok

[solid stream]

We're back and running fine.

[queen berry]

all my support tickets became viewable to my whole server

hey buddy, can you any insight on why all of my customer support tickets became viewable to all people who were in my server? I just came looking for help and I was trying to set the bot back up.

[jade topaz]

ty ty

[solid stream]

https://docs.tickettool.xyz/dashboard/panel-configs/permission-options#everyone-role-permissions

Make sure the everyone permission is set to Deny View Channel

[queen berry]

all of the cushions were correct it had been functioning perfectly for well over a year at this point and then all the sudden today it stopped functioning correctly so I'm a little confused I double checked all of the permissions on all of the rolls and the robot

[queen berry]

it was deff set to cant view

[solid stream]

can I get your server ID to see if something has changed?

I haven't changed anything with the code that would result in this.

[queen berry]

sure, where were the server ID? The robot wasn't functioning normally so I actually removed it will that prevent you from being able to see it?

i tried to re add it but it wont set up

[solid stream]

What's the server name?

I can lookup that.

[queen berry]

raw genetics

[solid stream]

server id: 898615669027922000

[queen berry]

thank you

are the premium features new ?

[solid stream]

They are not

[queen berry]

is there going to be a lifetime version i can pay for? figured id ask

[solid stream]

at the moment, no.

I see you changed a category today.

[queen berry]

what was the one that got changed ?

maybe against when my community leader had somebody report that they could see that all the ticket system.

i tried to make it not visable for the ones that were still open maybe it was that

[solid stream]

Oh.. nevermind..

I had the dates wrong.. very wrong//

Sorry about that.

[queen berry]

lol all good sir

I appreciate help on this

[solid stream]

Have you verifed with an Alt account that they're visible?

or a View server as role?

[queen berry]

yes i did view as verified and it saw the hole thing

[solid stream]

Tickets and all?

[queen berry]

verified is the role that you get after joining the server

yeah, reports from some of the community members that they could see all of the customer tickets with sensitive information in them.

[solid stream]

I think you should open a ticket so we can look into this more.

[queen berry]

the tool has been a great product so far this is the first time it's ever had any issues to be honest

[solid stream]

because there's no reason for the bot to randomly start doing that.

My best guess is either they have roles they shouldn't or another bot is messing with channel permissions.

#🎫│make-a-ticket

[queen berry]

Ok I’ll open one so we can try to figure that out

[empty flower]

Anyone else getting interaction failed now?

[pseudo ravine]

Hey there. The issue should be solved by now, are you still getting them?

[fair dust]

If I want to add a user to a ticket I keep getting "Failed to add Missing Permissions". How can I fix this?

[idle flint]

Run a $debug within the ticket

[fair dust]

I did, all checkmarks

[idle flint]

Just took a look at things - can you confirm which panel the ticket belongs to? (You have 21 panels)

Also, on your Dashboard > Command Configs > Add - you have specified a few “allowed roles” do you have one of those roles?

[fair dust]

Panel 19, 20 and 21

And yes I have 1 of the allowed roles

[idle flint]

The issue is in your Permissions on the dashboard. I’ll explain shortly,

[fair dust]

I think the problem is when a ticket is created, the bot doesn't get the permissions to manage permissions but I don't know how to fix that honestly

[idle flint]

When you see the yellow symbol on the left, that means that the bot does not have those perms globally, therefore any yellow marked items MUST be left as /

[fair dust]

It's on /

[idle flint]

check Ticket Owner Opened

[fair dust]

I've put that one on / also now

But I still get the same message when I try to add someone to the ticket

[idle flint]

Have you tried in a new ticket since adjusting the perms?

(Not one that was already open)

[fair dust]

Yes

[idle flint]

Hmmmm….. any chance you could send a screenshot through?

Of the error and things you are seeing in the ticket

[idle flint]

Just to confirm, you tried a new ticket? I know the debug you ran earlier was in ticket #5 ? (I guess this could be a screenshot from earlier?)

[fair dust]

But I don't know why but in the category I gave Ticket Tool permission to manage permissions and when a ticket is created in that category, Ticket Tool doens't have that permission anymore

[fair dust]

Yes I tried a new ticket, this is in panel 19 (tier 1). The other screenshot was from panel 21 (tier 3).

But I can do it again if you want

[idle flint]

Nope, that’s all good, just wanted to be sure 😊

For the Ticket Tool bot (the role) - can you go and give the “manage server” permission and see if that helps if it doesn’t have it already

[fair dust]

I did now. Try again in a new ticket now?

[idle flint]

Sure, just to eliminate any other things

[fair dust]

Yes it's working now

It's working for all 3 panels now so that's great

[idle flint]

Perfect

[fair dust]

Thanks for your help!

Thanks @idle flint

[iron night]

Gave +1 Rep to @idle flint

[tight scroll]

Hello

[limber portal]

Hey, do you need ticket tool help?

[tight scroll]

Yes

How does ticket tool work?

And i am here because of some billing issue

[limber portal]

I would reccomend checking out the docs https://docs.tickettool.xyz

[limber portal]

You may want to open a billing ticket in #🎫│make-a-ticket

[tight scroll]

I have one

[limber portal]

Then you can wait for a response there

[tight scroll]

Should i press claim?

[limber portal]

No, that’s for staff

[tight scroll]

. Ok

What do i do to get my item back?

[limber portal]

What item?

[tight scroll]

The $99.99 pack in Airline Manager 4

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[limber portal]

^

If that was the enquiry in your ticket, they can’t help either

[tight scroll]

Okay. Sorry to waste your time, and I wasted my money either

[limber portal]

No worries

[tight scroll]

Okay, Im gonna leave the group

[jade topaz]

how can i make it so the bot pings a role when i open a ticket?

[humble sequoia]

How to automatically ping my support team on a ticket?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to ping your support on
4. Open the Ticket options menu
5. Click on Edit Ticket Message
6. In the Message Content use one of the role mention syntax (**{@Role Name}** / **{Role ID}**)
7. Save changes

Note: For this to work properly, Ticket Tool requires the Mention Everyone permission. Or the role must have the Allow anyone to @mention this role setting enabled

[limber portal]

^^

[jade topaz]

yes ty for helping 🙂

thanks @limber portal

[iron night]

Gave +1 Rep to @limber portal

[limber portal]

No problem

[empty kayak]

Can someone lmk where to go on the website to add a new button here, been searching for 15minutes and lost lmao

[limber portal]

Dashboard > panel configs > panel

[humble sequoia]

Multipanels

For more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Panel -> Attached Panels

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[empty kayak]

Bet let me try

Got it ty 🙏

[limber portal]

Np

[lyric quartz]

is it at all possible to get to be able to see the attachments in the closed channel links

[humble sequoia]

Attachments not being accessible

At the beginning of May 2022, Discord changed the way they store their deleted files, before this update, files could be accessible for up to 30 days after which they would get erased entirely from the Cloudflare cache. Now the files, including images, aren't accessible since they are deleted, which is why premium users [embed up to 8mb](#📣│bot-news message) worth of pictures within transcripts.

In the major update that's being worked on the developer is looking forward to implementing a better solution to this inconvenience in order for images to be saved, at least for a temporal way.

[shut bolt]

@lyric quartz refer to the message above

[lyric quartz]

ty

[dense berry]

how does the transcript handle attachments? they embed the discord-link of the attachment which doesnt work after 30 days?

And the docs say "free version allows you to save up the last 500 messages of your tickets". is this 500 messages per transcripted ticket or in total over all transcripts?

[limber portal]

#📣│bot-news message

The limit is per transcript

[dense berry]

thanks for your quick answer! regarding my first question (attachments) I'm referring to the free ticket tool solution. How are attachments handled there?

[limber portal]

I believe free attachments are handled as you described as the premium way has not been made free.

[limber rivet]

Hello there! I am curious if it's possible for setting up an anonymous ticket tool. What I mean by that is that no-one from the admins know who sent the ticket. Cheers!

[pseudo ravine]

Hey there. It’s not really possible, since it’s a channel being created and adding the user to it

[limber rivet]

I see, thank you for the quick response!

thank @pseudo ravine

[iron night]

Gave +1 Rep to @pseudo ravine

[pseudo ravine]

You’re welcome, glad I could help!

[limber rivet]

another question that I have then, can support/mod team close the ticket or can only the one that sent the ticket do that?

cuz I cant seem to find the option to close it as a mod

[jade topaz]

Dashboard > Panel Configs > Buttons > Close Ticket

There you can select if the support team only can use the button or not, and you can also select allowed and disabled roles for the button.

[limber rivet]

thank you!

thank @jade topaz

[iron night]

Gave +1 Rep to @dire fiber

[main hazel]

Is the dashboard down rn?

hmm ok

For me I can't see the servers, they are all in "Servers without Ticket Tool"

[stray bobcat]

Try pressing the Sync button at the top of your page

If that doesn't work, try signing out and back in. It's usually a cache issue.

[main hazel]

and now this

[idle tide]

this is happening to me as well

[jade topaz]

same

[pseudo ravine]

@jade topaz @main hazel Could the both of you please send the server ID

[main hazel]

1042585616359100537

[pseudo ravine]

Thank you

[alpine blade]

Hi, this is also happening in my server! "This interaction failed"

[woeful eagle]

I'm following the setup docs; and at Step 6 where I'm suppose to press the blue SEND button, and select the channel, I get an undefined error and nothing happens

[pseudo ravine]

Hey there. Could the both of you please send the server ID

[spark pollen]

1060906457912062053

[pseudo ravine]

I've alerted the developer

[novel nexus]

ابي اسوي كذا كيف ؟

؟

[pseudo ravine]

If you're reporting the interaction failed errors, the developer has already been alerted

[spark pollen]

He didn't mean it wrong

[spark pollen]

He wants to create something like this

[novel nexus]

I want to do this and write what is the problem. I hope you understand

[stoic fog]

for some reason everytime I invite the bot to my server it works but then the panel or dashboard keeps telling me invite it even though its in my server can someone help?

[scenic plinth]

Interaction Failed Errors and Servers not loading (Dashboard)

There is an extremely small percentage of users that may not be able to use the bot on our primary servers because of an issue that was inflicted on a shard (server), causing the server to (again) rate limit itself. We will have this resolved as soon as possible.

We apologize for the multiple instances of this occurring in the previous days. During this time, please do not mention and/or direct message staff. Currently we have no ETA on a fix.

[alpine blade]

Sorry, I'm actually a mod so I can't find it and my admin is offline right now! We'll just wait it out! Thanks 🙂

[iron night]

Gave +1 Rep to @pseudo ravine

[novel nexus]

yes

[humble sequoia]

Pop-up Forms

A Discord Form lets the user answer individual questions in a pop-up Form, which then displays the answers in the ticket message. This can save time if you already know what you want to ask the user.

Setup Forms

Forms can be enabled under Panel Settings > Form Options > Edit Forms Options. In the new pop-up window, you can now enable and edit your own Form.

Form Options

You can add up to 5 questions in the Discord form. This is a Discord limitation. Each question can have a placeholder in the input field, a minimum and maximum input, multi-line, and also the option to have the answer required.

Options

Question Title ➞ Your Question goes here
Question Placeholder ➞ The placeholder text in the input field
Required ➞ If enabled, the user has to answer this question, to submit the form
Multi-Line Input ➞Allows the user to input multiple lines
Minimum and Maximum Input ➞ Set a minimum and maximum input value for the user

Displaying the Answer

To display the answers from the user, you need to enable Auto display form results on the ticket message as an additional embed

If you don't want a second embed, go into your Panel Configs > Ticket Options > Edit Ticket Message. You use the variable {create.form.x} and replace x with the number of your question. For example, the response to Question 5 can be displayed with {create.form.5}.

[pseudo ravine]

No worries! Even mods can get server IDs, just so you know

[alpine blade]

Oh, I'm just a noob lol, Found it: 1069835866173874227

[spark pollen]

اخواني العرب الي ظاهره له مشكله مايقدر يقفل التذكره ولا يفتح على كلامهم مشكله بسيطه وبتنحل ان شاء الله

[robust sandal]

My Arab brothers who have a problem can not close the ticket or open a simple problem for them and it will be solved hopefully

Arabic (ar) → English (en)

هذا على الأرجح بسبب المشكلة الحالية مع أخطاء فشل التفاعل ، يرجى قراءة أحدث رسالة مثبتة في هذه القناة

English (en) → Arabic (ar)

[spark pollen]

Tell them that there is a problem with the server

[dire sun]

is ticket tool down

[agile light]

yes

[spark pollen]

yes

[jade topaz]

#🆘│community-support message

[spark pollen]

.

[agile light]

i came here for same.
there was a report about it being down in the forums, and it was not a bug.

[novel nexus]

I want to access the bot's panel to program it I hope you understand

[prime bridge]

<:notallowed:660789872600285184> #🆘│community-support has been locked!

You will gain access again once the lockdown is lifted.

[scenic plinth]

Interaction Failed Errors and Servers not loading (Dashboard)

There is an extremely small percentage of users that may not be able to use the bot on our primary servers because of an issue that was inflicted on a shard (server), causing the server to (again) rate limit itself. We will have this resolved as soon as possible.

We apologize for the multiple instances of this occurring in the previous days. During this time, please do not mention and/or direct message staff. Currently we have no ETA on a fix.

[prime bridge]

<:allowed:660789592647008258> #🆘│community-support has been unlocked!

Everyone now has access to this channel.

[scenic plinth]

Back to lock

[prime bridge]

<:notallowed:660789872600285184> #🆘│community-support has been locked!

You will gain access again once the lockdown is lifted.

[scenic plinth]

Further updates (updates are edited into this message)

[ <t:1700180580:R> ] An issue regarding servers being ratelimited for a 3rd time in several days has been identified and our developer is currently working on a fix.
[ <t:1700181900:R> ] We are contacting Discord regarding rate limiting issues. We remain to have no ETA on a fix. We will provide an ETA when we have one available.
[ <t:1700183880:R> ] We are attempting to implement a temporary fix. See fix details posted by our developer [here](#🆘│community-support message). This also further elaborates on the cause of the outage.
[ <t:1700185140:R> ] We expect an ETA of about 2 hours from this update for these servers to return. Due to previous rate limits, we unfortunately have no spare servers to move the affected servers to, and we are waiting for yesterdays rate-limited servers to expire to move them to.
[ <t:1700190420:R> ] Resolved. Channels will be unlocked shortly.

Expected ETA counter: <t:1700192400:R>
Channels will remain locked. As a reminder, do not direct message staff members for any reason during this time.

Outage affects;

• Dashboard use/recognition. Servers may be treated as if you have not invited the bot, when the bot is invited. You are also unable to manage your server.
• Small amount of primary (white bot) servers. You may not be able to use the bot, though the bot appears online.

[solid stream]

There's a few servers more or less abusing Ticket Tool and causing us to hit Discord rate limits for the entire server hosting the bot.

I've added in rate limits to prevent their ability to do so.

[stark rune]

**Ticket Tool - All Systems are now __Online!__**

All Ticket Tool systems are fully online again! We apologize for any inconvenience this may have caused on your server.

If you are still experiencing any problem with Ticket Tool, please reach out to the <@&540295656720302081> within a ticket here, #🎫│make-a-ticket

Nov 17, 2023, 3:07 AM

[scenic plinth]

If you are in need of support, please utilize this channel. We apologize for the inconvenience caused during the outage. Do not ping/direct message staff or spam channels with support requests. Our support members will endeavor a response time as soon as they become available.

[prime bridge]

<:allowed:660789592647008258> #🆘│community-support has been unlocked!

Everyone now has access to this channel.

[scenic plinth]

If you are still experiencing issues seeing your server(s) to manage because of the outage, please log out of the dashboard and log back in. Do not refresh...

[fleet garden]

How to change what panel $new goes to for default or how to change it after? Or is it not possible I'm just confused lol

[paper meteor]

I added my staff team roles to ticket tool but still my staffs cant see it why?

[shut bolt]

Change the channel each panel monitors for the command style and have each panel set to a unique one. You can use threads or even forum posts

[shut bolt]

Support team roles and other settings only apply to new tickets. Prior tickets keep the old configurations

[fleet garden]

Thank you I will try and let you know if I have issues I'm easily confused with so many commands and buttons lol

[iron night]

Gave +1 Rep to @shut bolt

[paper meteor]

Thanks it's fixed now!!

[shut bolt]

Sure thing, I suggest starting from the basics with just buttons and later on you can mess with the command style :) The learning curve is fast but sometimes with so many settings it's better to take it one at a time

[shut bolt]

Glad to hear that

[fleet garden]

Yep it did work! Just wanted the option for one of the 3 to be used by mods only. I created a ticket and it did go under the correct one. Thanks again

[iron night]

Gave +1 Rep to @shut bolt

[fathom dirge]

I've been trying to contact customer service for 5 days and no one answers. I did the $5 swap from the first wave and it can't be verified. Someone please help me

[jade topaz]

Hello, how can we help you?

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[scenic plinth]

You were told already we cannot help you. Yesterday.

[fathom dirge]

As I explained in the text, I have been trying for 5 days to get the task of the $5 swap of the first wave verified and in no way is it verified. I get Verification failed

[fathom dirge]

If you're referring to me, I didn't get any messages. Otherwise I wouldn't be asking for help. I think you got the wrong person

[jade topaz]

@fathom dirge

[fathom dirge]

I have a colleague who had the same problem and she contacted you and you told her that you would verify her task and give you the 50 XP that the task is worth. So, can you or don't you want to?

[jade topaz]

You are on a bot support server ticket tool, we can't help you

[fathom dirge]

The bot is going to tell me anything, but a bot is never going to solve my problem. The bot is sent by a person who wants to get out of a problem by saying it can't. My problem has to be worked on manually and apparently it's easier to say that you can't before you put in a little work and even if it's just trying. Anyway thanks! I will look for a way to fix the problem in a place that cares about the user's well-being

[iron night]

Gave +1 Rep to @harsh shuttle

[round minnow]

Anyone know why it is saying this?

The buttons dont even have emojis I just removed them

Failed: `Invalid Form Body
components[0].components[0].options[0].emoji.id[BUTTON_COMPONENT_INVALID_EMOJI]: Invalid emoji
components[0].components[0].options[1].emoji.id[BUTTON_COMPONENT_INVALID_EMOJI]: Invalid emoji
components[0].components[0].options[2].emoji.id[BUTTON_COMPONENT_INVALID_EMOJI]: Invalid emoji```

[humble sequoia]

Invalid Form Body: Invalid emoji

This error indicates you have selected an invalid emoji, i.e. an emoji the bot isn't capable of using, in a button field

Which Emoji?

This depends upon which action the error is appearing, the most common cases are the Create Ticket button or one of your Dropdown emojis. You can visit your Button's List to find all available buttons and find the conflicting one by yourself.

Why doesn't the bot accept it as valid?

• You selected an emoji that doesn't exist anymore, i.e. that has been deleted
• You wrote text there, instead of an emoji (or in addition to an emoji)
• You entered a code for a custom emoji from a server that the bot is not a member of
• You entered a custom emoji code incorrectly
• You're on iPhone and entered an emoji using the phone's emoji pad (use the emoji selector in the website instead)

[limber portal]

^^

[round minnow]

Do you have this issue too? because i've been doing ticket tool for months using custom emojis. I changed them and then I got this error; so i removed them and even with no emojis I still get this error.

[limber portal]

Could be your button emoji

[pseudo ravine]

We only provide support for the Ticket Tool Discord bot, as you’ve been told multiple times, you are in the wrong place

[vague mesa]

how to i add new buttom for panel?

[humble sequoia]

Multipanels

For more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Panel -> Attached Panels

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[vague mesa]

how to i create new buttom for panel?

[pseudo ravine]

Read this

[vague mesa]

I know, but there is no such thing on the site

[pseudo ravine]

Yes there is

Are you just needing to create a new panel?

[vague mesa]

No, I just want one button like this

Ticket Panel

Other | Report

[pseudo ravine]

So one panel with one button?

[vague mesa]

no

2 button

[pseudo ravine]

This gives you the information

[vague mesa]

ok Thanks

[pseudo ravine]

You’re welcome, glad I could help!

[real turret]

Hello, I have a problem with tickets. something like this is displayed.

[pseudo ravine]

Hey there. Could you send the server ID

[runic canopy]

Hello, I just reset my pc last night and lost the key to thr mw2 vip chair. How can I retrieve it ?

[novel nexus]

I want to enter this page so that the person can write his problem, but I did not find it. I hope you understand

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[pseudo ravine]

@runic canopy Read this ^

[pseudo ravine]

Hey there. You will need to scroll down until you see the Form button

[novel nexus]

Look @pseudo ravine

[pseudo ravine]

It's right there

[novel nexus]

Can you please teach me where to write the question and what should I do?

Maybe you can answer me

@pseudo ravine Maybe you can answer me

[jade topaz]

You write the question in the Question Title

If you want to use forms make sure to tick the Enable Form option at the top

[restive isle]

hi

[novel nexus]

why like this

[restive isle]

any support can help me ?

i bought cheat and they scam me

invalid code

[novel nexus]

@jade topaz

[jade topaz]

Make sure to give Ticket Tool permission to access the channel. So you can either give it administrator or the view channel and send messages permission for that specific channel

[jade topaz]

You are in the incorrect server

[restive isle]

damned

whats the right server ?

[jade topaz]

You will have to figure that out yourself as this server is strictly for Ticket Tool

If you purchased and got a invoice try find a contact button

[restive isle]

just need any support

shit bots and tickets why cant any support help me ?

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[jade topaz]

Check the above message 🙂

[restive isle]

bro ich komme uas deutschland

was ist das hier fürn kack statt sich mal einerm eldet oder ne korrkete antwort abliefert hier

[robust sandal]

What is this for shit instead of getting an eldet or delivering a corrected answer here

German (de) → English (en)

[jade topaz]

This isn’t the correct server for your cheats so we cannot help you with whatever issue you are having

[restive isle]

hammer support 😄

[tired python]

So ticket tool website says to buy premium through discord and. Note in discord shop says “note: this is not how you purchase tickettool premium” glitch in the matrix? Or human error?

[limber portal]

You arent meant to purchase the server subscriptions, they are just donations in essence. You need to buy from the ‘upgrade’ button on the bots profile, or through the app directory

[humble sequoia]

Discord Ticket Tool Premium <:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706>

Premium can now be purchased directly through discord! Either in the app directory (server settings) or directly from the bots profile.

<:TTWarning:1034178155872784494> Important Information <:TTWarning:1034178155872784494>

ONLY purchase premium through ONE of the two Ticket Tool Bots. If you purchased premium on the primary bot (White logo) and plan to use the premium bot, don't kick the primary bot!

What's different?

The Monthly price changed from $6.00 to $5.99
Yearly subscriptions are not yet available
Don't kick the bot, otherwise, the subscription will be canceled automatically
You'll need to buy the subscription from a computer or on the Application Directory
You might need to run the /premium command on your server to sync the premium status with your dashboard
A subscription can not be transferred between Servers

[pseudo ravine]

Maybe you could stop pinging me for support

Just send a message saying what the issue is, and someone will assist

[novel nexus]

ok

[humble sequoia]

Pop-up Forms

A Discord Form lets the user answer individual questions in a pop-up Form, which then displays the answers in the ticket message. This can save time if you already know what you want to ask the user.

Setup Forms

Forms can be enabled under Panel Settings > Form Options > Edit Forms Options. In the new pop-up window, you can now enable and edit your own Form.

Form Options

You can add up to 5 questions in the Discord form. This is a Discord limitation. Each question can have a placeholder in the input field, a minimum and maximum input, multi-line, and also the option to have the answer required.

Options

Question Title ➞ Your Question goes here
Question Placeholder ➞ The placeholder text in the input field
Required ➞ If enabled, the user has to answer this question, to submit the form
Multi-Line Input ➞Allows the user to input multiple lines
Minimum and Maximum Input ➞ Set a minimum and maximum input value for the user

Displaying the Answer

To display the answers from the user, you need to enable Auto display form results on the ticket message as an additional embed

If you don't want a second embed, go into your Panel Configs > Ticket Options > Edit Ticket Message. You use the variable {create.form.x} and replace x with the number of your question. For example, the response to Question 5 can be displayed with {create.form.5}.

[tawny sorrel]

Role permission problem

I can help you@novel nexus

[scenic plinth]

Because you decided to manage your money poorly for something that isn't related to our bot.

[spice cape]

i need a restore from a moderator, i have a clip and everything as evidence

[limber portal]

What do you mean a restore?

[spice cape]

Is this not the deepwoken ticket support server

[limber portal]

Nope

[spice cape]

This is where it took me bruh wtf

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[south rune]

Right so i need help when claiming a ticket i only want certain roles to be able to message when a ticket is claimed

where do i find that?

[vital glacier]

This may be a simple fix. But is there a way for me to allow 1 person or role to access just ticket tool settings?

I know I've seen other bots allow like another role to access and change their settings with a setting in the bots dashboard

[humble sequoia]

Dashboard Roles

Any role you put there will have full access to the ticket tool dashboard. The server owner and users with admin permissions already have access to the dashboard.
Be careful of which roles to put here

Nov 17, 2023, 9:16 PM

[vital glacier]

Thank you for the help

[iron night]

Gave +1 Rep to @humble sequoia

[iron arrow]

Como eu posso fazer isso?

[humble sequoia]

<:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706> Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on

First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

• Panel doesn't send? Make sure you have a valid emoji selected
• Option doesn't show up? Check if two options have the same panel in the DropDown Editor

$dropdown

[limber portal]

^^

[scenic plinth]

Veja "dropdown style" em sua painel.

[jade topaz]

How to get more buttons in one panel?

[humble sequoia]

Multipanels

For more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Panel -> Attached Panels

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[cursive phoenix]

@jade topaz this should help

[jade topaz]

Ok

[orchid palm]

@limber portal ok

[pseudo ravine]

Is there any reason why you're pinging a member randomly?

[floral siren]

how can i add multiple buttons to a panel?

[humble sequoia]

Multipanels

For more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Panel -> Attached Panels

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[jade topaz]

@floral siren ^^

[floral siren]

ty

[dusk needle]

@zenith793 @humble sequoia

#🎫│make-a-ticket

#🎫│make-a-ticket

[floral siren]

is there a way to automatically delete closed ticket after a certain time has elapsed? I thought I saw it one time but I don't see it in automations

[fickle jungle]

hi how can i make a image like at the embed of my screen like this

[quaint grotto]

Plz guys i need help i want u to forgive me and unban me plz

[slender minnow]

Banned from this server?

[slender minnow]

If you click on the dropdown near embed editor then you should see a placeholder to add images

[quaint grotto]

No from battlefiled 4

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[quaint grotto]

Plz i want them to forgive i new pc gamer and they ban me bcs i use aimbot and i promise i will uesit again

I just buy game from a week

Plz

Can anyone answer me

[humble sequoia]

⚠️ Please read the messages previously sent by our team ⚠️

[slender minnow]

As I said before, you are in the wrong server.

We cannot assist you and we don't know whom you were supposed to contact.

[floral siren]

any answer on this ^^

[idle flint]

On the Dashboard > Panel Configs > Automations, use the Add Automation button (also ensure the "Show advanced automation" slider is ON, then use these settings:

(the time, you can put your own value, I just put 30 minutes for an example)

[tidal light]

Hey admins

I need a help on this, our community members are not able to see their ticket previous messages , it gets deleted every time

[jade topaz]

Do you have an error message or a little more information please? Ticket Tool doesn’t delete messages in tickets.

[tidal light]

It's not showing message history to user

But Admins are able to see it

[jade topaz]

Oh okay that’s a little more clear, for that you can go to the Dashboard > Panel Configs > Permissions > Ticket Owner

Make sure the Read Message History is

For the changes to take place please try creating another ticket and see if you have the same issue.

[tidal light]

Okay

[rapid halo]

Hello.. can anyone help me how to issue ticket

[limber portal]

You can make a ticket in #🎫│make-a-ticket

[jade topaz]

Add me on https://discord.com/ so we can talk! My username is ali3nth3god.

[limber portal]

This channel is for support only

[still ibex]

Is ticket tool open source?

[jade topaz]

Nope 👎

[naive frost]

why i cant use dashboard in my server?

[humble sequoia]

Don't see your server in the dashboard?

Try using the Sync Servers button on your top center of the Dashboard page
You will possibly need to relog. Look below to see the steps on how to relog.

If this doesn't work

You should relog from the dashboard, you can do this by clicking here to log out immediately, and then log back in

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using the </permissionlevel:1029797400174399542> command on your Discord Server

If the bot's response is:

- @User is permission level: 0 (User)

You don't have any of the 3 levels required to access the server's dashboard

[limber portal]

Try some steps from here ^^

[naive frost]

let me check

done ty

[limber portal]

np

[honest maple]

How can i see how who has changed the settings for ticket tool on my server?

[pseudo ravine]

Hey there. You can go to the Dashboard > Dashboard History

[honest maple]

ohh okay! thank you! xx

[iron night]

Gave +1 Rep to @pseudo ravine

[pseudo ravine]

You’re welcome, glad I could help!

[tight cave]

does it have a zero tech boing 737 900 license?

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[limber portal]

^^

[lethal wharf]

oh dam i had a question about this in the application and i didnt said that

😭 im going to fail

[limber portal]

Please don’t use this channel if you don’t need support

[lethal wharf]

mb bro im just sad that i didnt said that

[pseudo ravine]

Please move to #💬│general-chat if you don't need support

[floral siren]

awesome i’ll try this out, thank you!
just to confirm i’m not being daft, when it says “automations will stop checking after 7 days”, that doesn’t mean i have to redo the automation every 7 days, more so if the automation parameters are not met for 7 consecutive days then it will need redoing?

[iron night]

Gave +1 Rep to @idle flint

[tall shuttle]

Hello, I need help, my friend is saying that he doesn't have permission to access the ticket

[limber portal]

«You don't have permissions to use this»
Are your members seeing this message when they try to create a ticket?

You may have accidentally denied them permission to use the Create Ticket button.

Look in the following places in your server's dashboard:

👉 Server Configs -> Blacklist Roles
Any roles there will be unable to interact with the bot in any way, including creating tickets.

👉 Panel Configs -> Buttons -> Create Ticket -> Support team only
If this is enabled , only your staff will be able to use the button.

👉 Panel Configs -> Buttons -> Create Ticket -> Disabled Roles
Any roles there will be unable to use the button.

[tall shuttle]

n foi

nunhuma delas

deixa foi

Hello, I need help, I solved the problem with the ticket not opening, now I have the problem that everyone is seeing the ticket that my friend opened

[limber portal]

Dashboard > panel configs > permissions > @everyone edit opened > make sure view channel is set to

[tall shuttle]

no dc?

[limber portal]

Wym?

[tall shuttle]

on discord?

[limber portal]

No on the dashboard

[tall shuttle]

or in the ticket tool

[limber portal]

^

[tall shuttle]

ok

the last?

hi would it be the last option I sent?

[jade topaz]

Yes go to Everyone Role Permissions

[tall shuttle]

ok

[jade topaz]

Make sure the View Channel is

[tall shuttle]

It's already more the same way it still appears

[jade topaz]

Are you editing the correct panel?

[tall shuttle]

yes

If you want I'll send you a print

[jade topaz]

Sure 👍

[tall shuttle]

pear

I managed to solve it thank you very much

thanks @jade topaz and @limber portal

[iron night]

Gave +1 Rep to @dire fiber

[trail finch]

---

Is it possible to make a hyperlink here? If so, how?

---

[limber portal]

Hey, unfortunatly it isnt possible

[trail finch]

Sad, thanks for the answer)

[iron night]

Gave +1 Rep to @limber portal

[limber portal]

no worries

[fallen swallow]

I want the authorized role to be tagged when the ticket is opened. How do I do it?

@limber portal

@trail finch

[humble sequoia]

How to automatically ping my support team on a ticket?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to ping your support on
4. Open the Ticket options menu
5. Click on Edit Ticket Message
6. In the Message Content use one of the role mention syntax (**{@Role Name}** / **{Role ID}**)
7. Save changes

Note: For this to work properly, Ticket Tool requires the Mention Everyone permission. Or the role must have the Allow anyone to @mention this role setting enabled

[limber portal]

^^

[jaunty goblet]

Jy

Hy

[limber portal]

Hey, do you need ticket tool help?

[jaunty goblet]

Yes

Thanks

[humble sequoia]

Hello, we would love to help you, but if you don't tell us what you need help with we can't help you :(

[jaunty goblet]

I dont receeved my émail

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[jaunty goblet]

Om

Ok

[pseudo ravine]

Next time, please don't ping anyone for support. Just state your question/issue and someone will assist you

[jade topaz]

How do I add certain roles to be able to see a ticket when it’s created

I forgot-_-

[humble sequoia]

How can I grant my team access to tickets?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to grant access to
4. Open the General options menu
5. Select your Support Team Roles
6. Save changes

[limber portal]

^^

[jade topaz]

Can I make it to where certain tickets I can add other roles.. let’s say I have a support ticket and mods can respond in it but in report ticket mods can’t access it

[limber portal]

If Report tickets and Support tickets are 2 seperate panels you can just add different support team roles for each

[jade topaz]

Oh

Alr Ty

Thanks @limber portal

[iron night]

Gave +1 Rep to @limber portal

[limber portal]

np

[jovial spindle]

what to do?

[idle flint]

Delete channels in the server

[fallen swallow]

no one can help me with my problem

I want the authorized role to be tagged when the ticket is opened. How do I do it?

[pseudo ravine]

You were already informed how to do it ^

[fallen swallow]

This is the answer to my problem

[pseudo ravine]

Yes

[fallen swallow]

I'm sorry my friend, I couldn't understand because my English is poor, thank you.

[pseudo ravine]

You're welcome, glad I could help!

[upper bronze]

Hello I was seeing how to make someone ask their question and describe what is the problem they are having first instead of seeing a empty ticket that was opened

[humble sequoia]

Pop-up Forms

A Discord Form lets the user answer individual questions in a pop-up Form, which then displays the answers in the ticket message. This can save time if you already know what you want to ask the user.

Setup Forms

Forms can be enabled under Panel Settings > Form Options > Edit Forms Options. In the new pop-up window, you can now enable and edit your own Form.

Form Options

You can add up to 5 questions in the Discord form. This is a Discord limitation. Each question can have a placeholder in the input field, a minimum and maximum input, multi-line, and also the option to have the answer required.

Options

Question Title ➞ Your Question goes here
Question Placeholder ➞ The placeholder text in the input field
Required ➞ If enabled, the user has to answer this question, to submit the form
Multi-Line Input ➞Allows the user to input multiple lines
Minimum and Maximum Input ➞ Set a minimum and maximum input value for the user

Displaying the Answer

To display the answers from the user, you need to enable Auto display form results on the ticket message as an additional embed

If you don't want a second embed, go into your Panel Configs > Ticket Options > Edit Ticket Message. You use the variable {create.form.x} and replace x with the number of your question. For example, the response to Question 5 can be displayed with {create.form.5}.

[limber portal]

^^

[upper bronze]

ty!!

[limber portal]

Np

[lapis moth]

كيف اسويها

[humble sequoia]

Pop-up Forms

A Discord Form lets the user answer individual questions in a pop-up Form, which then displays the answers in the ticket message. This can save time if you already know what you want to ask the user.

Setup Forms

Forms can be enabled under Panel Settings > Form Options > Edit Forms Options. In the new pop-up window, you can now enable and edit your own Form.

Form Options

You can add up to 5 questions in the Discord form. This is a Discord limitation. Each question can have a placeholder in the input field, a minimum and maximum input, multi-line, and also the option to have the answer required.

Options

Question Title ➞ Your Question goes here
Question Placeholder ➞ The placeholder text in the input field
Required ➞ If enabled, the user has to answer this question, to submit the form
Multi-Line Input ➞Allows the user to input multiple lines
Minimum and Maximum Input ➞ Set a minimum and maximum input value for the user

Displaying the Answer

To display the answers from the user, you need to enable Auto display form results on the ticket message as an additional embed

If you don't want a second embed, go into your Panel Configs > Ticket Options > Edit Ticket Message. You use the variable {create.form.x} and replace x with the number of your question. For example, the response to Question 5 can be displayed with {create.form.5}.

[jade topaz]

@lapis moth If you cannot understand i would reccomend #🎫│make-a-ticket

[lapis moth]

فتحت ولا حدا رد

[jade topaz]

You will have to wait patiently for someone to respond

[hollow compass]

Is there a way to keep track of tickets instead of them disappearing when they're closed?

[pseudo ravine]

Hey there. That’s what the transcript feature is for

[hollow compass]

Ah! thank you

[analog olive]

Hello, someone from support who speaks Spanish?

[jade topaz]

hi, use the Spanish ticket support > #🎫│make-a-ticket 🙂

[analog olive]

Thank you

[silk marsh]

everytime a ticket is made with ticket tool, im not receiving any mentions from it yet other people receive mentions from it perfectly fine. ive already checked my server settings as well. idk how to fix it

[dusky abyss]

Please help me sir

[snow herald]

Hi my users are unble to paste link or send image in the ticket any idea how i can resolve that ?

[dusky abyss]

My tricjet : 60456 please check
My address : 0x63595Bf190a9deCEB2a3A61bfc77BF63e78D00aA

Please check everything allow me pyth airdrop.

[dusky abyss]

#sos please check everuthing 0x63595Bf190a9deCEB2a3A61bfc77BF63e78D00aA

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[limber portal]

^^

[limber portal]

Do you have the bot configured to automatically ping a role?

[limber portal]

Dashboard > panel configs > permissions > ticket owner (edit opened) > change attach files to ✅

[dusky abyss]

I am early member vela but not eligable pyth airdrop why sir /

[limber portal]

As you’ve already been told you are in the wrong server

[silk marsh]

oh i dont know, its not my bot or server, but im guessing they do since it pings everyone else, im just not receiving pings from it at all

[dusky abyss]

How can get write server sir

[limber portal]

We can’t tell you because we do not know

[limber portal]

You may not have the role that is being pinged

[tidal light]

Can someone help to fix this , it keeps deleting the history for user but chat is visible for admins

[limber portal]

Do they have the ‘read message history’ permission?

[silk marsh]

i have the roles according to one of the mods, do you think theres another possibility?

[limber portal]

You could have notifications muted

[strong wagon]

Hey , This feature needs a premium ?

[limber portal]

Hey, what specific feature are you reffering to

[tidal light]

Yes it's enabled

[limber portal]

Looks like a discord issue then, get them to try from pc and see if they experience the same thing

[strong wagon]

@limber portal This

[limber portal]

That’s just a panel which does not need premium

[tidal light]

Are you admin here?

[strong wagon]

Ok Ty pro

[limber portal]

No

[strong wagon]

@limber portal , i Can change This Name from how ?

[limber portal]

What name?

[strong wagon]

.

[limber portal]

The panel name?

[strong wagon]

Ya

[limber portal]

Click the rename button

[strong wagon]

Ok

Ty❤️

[limber portal]

Np

[steep ermine]

how to creat logs who open and close ticket?

[wild spire]

panel configs > logging

add a channel where the logs need to be send and enable which logs you want to be registered

[wild spire]

panel configs > permissions.
Support team opened or ticket owner opened depending on the person.
Make sure to enable read message history

[hazy nest]

Can I transfer the system of tikets from one discord channel to another?

[limber portal]

You can send the panel to a new channel, just click the ‘send’ button underneath the panel select dropdown

[hazy nest]

i mean from discord server to another discord server

[humble sequoia]

Config Backup & Restore (Server Owner Only)

The Backup and Restore feature allows you to transfer your panels, tags, and all settings to a new server, even if the server the settings were created has been deleted! You will want to copy the whole key.

First, go to your server's Dashboard ➞ then Server Configs ➞ under Config Backup & Restore (Server Owner Only) click on Old version can be found here and generate a new backup key by pressing the green button. Now, a key should be generated in the box above. You may need to refresh the page to see this.
Once you have your backup key, navigate to the same page on the new server. Copy the key on the Restore from backup key field.
Now you can choose what you want to copy. Finally, press the green Restore Configs button.

IMPORTANT NOTE

- We suggest you keep this backup key somewhere safe, in case your server is deleted so you are able to recover your panel's settings.
- This feature is only usable by the server's owner

$backup

[limber portal]

^^

[hazy nest]

thank u

[hazy nest]

help xd

[limber portal]

Try pressing the sync button

[hazy nest]

still same problem

[limber portal]

Try using a different browser

[jade topaz]

hi, #🎫│make-a-ticket 🙂

[humble sequoia]

Cómo configuro Ticket Tool?

Invitando a Ticket Tool

Lo primero que debe hacer es invitar al bot, dando click aquí.
Una vez haya invitado al bot, diríjase al panel de control y cree un panel.
Un panel es usado para definir las configuraciones de un ticket (los usuarios que pueden ver el ticket, los permisos, los nombres, entre otros).

Creando un Panel

Para crear un panel, diríjase a la pestaña de Panel Configs o Configuraciones del Panel en el panel de control de su servidor.
Una vez esté allí, de click en Create Panel / Crear Panel.

Panel Name → Es el nombre que desea que tenga el panel, puede asignar el nombre de su preferencia.
Support Team Roles → Seleccione los roles que deseen que puedan ver los tickets que se creen desde este panel.
Panel Channel → Elija el canal al que quiera que el panel sea enviado al ser creado. (Este campo es opcional, puede reenviar el panel posteriormente si es necesario)

Finalmente de nuevamente click en Create Panel como ilustra el siguiente GIF:

[river shoal]

Can someone help me set a bot support ticket up ?

[humble sequoia]

Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

Create a Panel

To create a panel we are going to need to head over to the Panel Configs Tab on the Dashboard.

Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and you are ready to get started with configuring your panel.
An example of a creating a panel is shown below.

Send the Panel to a Channel

Once the panel has been created, use the blue Send button and select the channel you want the panel to be sent to.

The Panel wasn't send

Use the </debug:ID> command to diagnose possible permission issues with the bot.

[limber portal]

^^

[spark scarab]

I need help with purchasing a ticket

[humble sequoia]

Hello, we would love to help you, but if you don't tell us what you need help with we can't help you :(

[jade topaz]

Can you change the tickets colors that isn’t red, grey, blue, and green

[shut bolt]

You mean the embed's color?

[jade topaz]

No

[shut bolt]

Then what do you mean by ticket colors

You mean buttons?

[jade topaz]

Yes

[shut bolt]

No. That's a Discord limitation

[jade topaz]

Ah ok

Also when im changing the embed color it’s not changing when I post it in the channel

[jade topaz]

try to use "update" and see if it has changed

Alr

[silent nova]

How do I make it ping a certain role after creating a ticket?

[humble sequoia]

How to automatically ping my support team on a ticket?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to ping your support on
4. Open the Ticket options menu
5. Click on Edit Ticket Message
6. In the Message Content use one of the role mention syntax (**{@Role Name}** / **{Role ID}**)
7. Save changes

Note: For this to work properly, Ticket Tool requires the Mention Everyone permission. Or the role must have the Allow anyone to @mention this role setting enabled

[limber portal]

^^

[silent nova]

Tysm

[limber portal]

Np

[jade topaz]

Didn’t work

It keeps saying message not found

[limber portal]

Try resending rather than updating

[craggy moon]

/vote
what is this?

[jade topaz]

It was a system for users who would like support and upvote TicketTool, when doing that they would gain premium credits.

The system has been disabled sadly

[sand dirge]

I need a panel can anyone help me?

[humble sequoia]

Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

Create a Panel

To create a panel we are going to need to head over to the Panel Configs Tab on the Dashboard.

Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and you are ready to get started with configuring your panel.
An example of a creating a panel is shown below.

Send the Panel to a Channel

Once the panel has been created, use the blue Send button and select the channel you want the panel to be sent to.

The Panel wasn't send

Use the </debug:ID> command to diagnose possible permission issues with the bot.

[limber portal]

^^

[craggy moon]

@limber portal

i need preimuim bot

[humble sequoia]

Discord Ticket Tool Premium <:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706>

Premium can now be purchased directly through discord! Either in the app directory (server settings) or directly from the bots profile.

<:TTWarning:1034178155872784494> Important Information <:TTWarning:1034178155872784494>

ONLY purchase premium through ONE of the two Ticket Tool Bots. If you purchased premium on the primary bot (White logo) and plan to use the premium bot, don't kick the primary bot!

What's different?

The Monthly price changed from $6.00 to $5.99
Yearly subscriptions are not yet available
Don't kick the bot, otherwise, the subscription will be canceled automatically
You'll need to buy the subscription from a computer or on the Application Directory
You might need to run the /premium command on your server to sync the premium status with your dashboard
A subscription can not be transferred between Servers

[limber portal]

Please don't ping for support

[craggy moon]

i need year

[limber portal]

what do you mean?

[craggy moon]

preimuim year
not month

[shut bolt]

#🎫│make-a-ticket > Billing

Discord does not support yearly subs right now

So you'll have to open a ticket for us to provide you the alternatives we have for you to purchase a year worth of premium Ticket Tool

[jade harbor]

Idk if y'all would be able to help me solve this issue...
first and foremost I'm using Carl bot for levels & i have channels blacklisted for certain reasonings from gaining exp unfortunately users are able to "bypass" by opening tickets & just spamming messages there. Is there a way to set a timed role? Or a way to solve this little work around?

[limber portal]

Hey,

I would advise creating a blacklisted role and applying it to users who make these tickets.

[humble sequoia]

Blacklist Roles

Any role you assign as a blacklisted role won't be able to use commands or reactions.

Selecting a blacklisted role

Go to your Dashboard ➞ Server Configs. There you will find the option to select blacklisted roles.
Note: Don't forget to save.

[limber portal]

Additionally, as a side note, if it is possible to blacklist categories from xp gain through carl then you should definitely do that

[jade harbor]

See that's where I can't setup categories BUT

blacklist role I can add to Carl bot & this means if they close the ticket though they lose the blacklisted roll from tickettool?

Only gained when opening?

[limber portal]

You can apply automatic roles to be given on ticket open (if you have premium) but this will also apply to non spam tickets - so I would advise having mods manually add

[jade harbor]

And when tickets closed with premium does it remove??

or they keep?

[limber portal]

You can have it do either

You can configure for the role to be removed on ticket close or just leave the box blank for it to remain on them

[humble sequoia]

Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

Create a Panel

To create a panel we are going to need to head over to the Panel Configs Tab on the Dashboard.

Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and you are ready to get started with configuring your panel.
An example of a creating a panel is shown below.

Send the Panel to a Channel

Once the panel has been created, use the blue Send button and select the channel you want the panel to be sent to.

The Panel wasn't send

Use the </debug:ID> command to diagnose possible permission issues with the bot.

[limber portal]

^^

[jade harbor]

You are a genius

And where would I see this option??

To give/remove role when ticket opened/closed

[limber portal]

Dashboard > panel configs > ticket

[limber portal]

You can edit the first message in dashboard > panel configs > messages > edit panel message and the second in dashboard > panel configs > messages > edit ticket message

[humble sequoia]

Pop-up Forms

A Discord Form lets the user answer individual questions in a pop-up Form, which then displays the answers in the ticket message. This can save time if you already know what you want to ask the user.

Setup Forms

Forms can be enabled under Panel Settings > Form Options > Edit Forms Options. In the new pop-up window, you can now enable and edit your own Form.

Form Options

You can add up to 5 questions in the Discord form. This is a Discord limitation. Each question can have a placeholder in the input field, a minimum and maximum input, multi-line, and also the option to have the answer required.

Options

Question Title ➞ Your Question goes here
Question Placeholder ➞ The placeholder text in the input field
Required ➞ If enabled, the user has to answer this question, to submit the form
Multi-Line Input ➞Allows the user to input multiple lines
Minimum and Maximum Input ➞ Set a minimum and maximum input value for the user

Displaying the Answer

To display the answers from the user, you need to enable Auto display form results on the ticket message as an additional embed

If you don't want a second embed, go into your Panel Configs > Ticket Options > Edit Ticket Message. You use the variable {create.form.x} and replace x with the number of your question. For example, the response to Question 5 can be displayed with {create.form.5}.

[limber portal]

^^

Np

[humble sequoia]

https://tickettool.xyz/manage-servers

[dim nymph]

How to set a note for management when opening a ticket

[jade topaz]

You can change the embed message for when someone opens a ticket if thats what you mean?

Dashboard > Panel Configs > Messages > Edit Ticket Message

[dim nymph]

You can bring me educational pictures

@jade topaz

[dim nymph]

How do I set the options?

[limber portal]

It’s probably best you wait for a reply in your ticket

[dim nymph]

What does each option do?

[limber portal]

^^

[dim nymph]

I need it urgently

[limber portal]

Well, it’s not advised to have support in both this channel and a ticket going on at the same time - whoever claimed your ticket will be able to help soon

[robust sandal]

i want someone who knows how to make a ticket

Arabic (ar) → English (en)

[dim nymph]

Where do I put the administration roll?

[limber portal]

$articket

[humble sequoia]

فريق الدعم الفني العربي

عميلنا العزيز ان كنت تبحث عن مساعدة يرجى فتح تكت خاص بفريق الدعم الفني العربي
اذهب الى#🎫│make-a-ticket
ثم قم بلضغط على الايموجي الاتي (🇯🇴)

[limber portal]

@jade topaz ^^

[limber portal]

As you’ve been told you should wait for a response in your ticket

[pseudo ravine]

You will need to wait until someone is available

[dim nymph]

Explain to me the functions of good deeds

[pseudo ravine]

If you already opened a ticket, it's better if you wait until a support member of that language is available

[dim nymph]

ايوه

تعرف تساعدني

[pseudo ravine]

Does this relate to Ticket Tool?

[dim nymph]

Yes

[pseudo ravine]

How?

[pseudo ravine]

.

[robust sandal]

@dim nymph Are you an Arab?

Arabic (ar) → English (en)

[hazy osprey]

Hey

I’d like to purchase premium but it’s not available on mobile

Anyway around it?

[shut bolt]

Use the browser version of Discord within your phone

[hazy osprey]

Ty

Thanks @shut bolt

[iron night]

Gave +1 Rep to @shut bolt

[past gyro]

Hi

How Can I add under the panel message

선택하기 <== this

[humble sequoia]

<:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706> Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on

First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

• Panel doesn't send? Make sure you have a valid emoji selected
• Option doesn't show up? Check if two options have the same panel in the DropDown Editor

$dropdown

[jade topaz]

@past gyro Follow the guide above 🙂

[viral moon]

Why can’t my members open tickets?

[jade topaz]

Are they getting any errors?

Check this,

Dashboard > Panel Configs > Buttons > Create Ticket

If Support Team Only = Only support team can make tickets
If Support Team Only = Anyone that isn't blacklisted can make tickets

[viral moon]

No

[pseudo ravine]

Hey there. I notice that you have a ticket open, please be patient until the support member is available to assist

[viral moon]

Unfortunately I didn’t have time to wait.

I didn’t want to blow my ticket up so I asked for public help.

[pseudo ravine]

Asking more questions in your ticket is fine

[jade topaz]

opa

[pseudo ravine]

Do you need help with Ticket Tool?

[snow drum]

For the ticket tool transcripts, if the URL is shared on another website will those URLs cease to work with the upcoming URL link 24h expire change?

[jade topaz]

In my discord when I tried to select a channel to put my ticket in the channel I wanted to put it in wouldn’t show up. How do I fix this?

[stray bobcat]

As long as the message is not deleted, the link should still continue to work.

[snow drum]

will that link cease working after 24 hours on that website though?

[stray bobcat]

1. Try to press the "sync" button at the top left of your dashboard.
2. Ensure Ticket Tool has the required permissions everywhere it needs (like, for all categories and channels that you want to use the bot with).

[humble sequoia]

What permissions should I give to Ticket Tool?

When first invited to your server, Ticket Tool should have the permissions shown below in order to ensure an appropriate functioning:

When customizing permissions for the different ticket participants, you must make sure Ticket Tool has the permissions you want it to grant to others, you can learn more about this here.

Missing Permissions
This error is a direct outcome of the bot missing permissions as depicted above. When troubleshooting this error we suggest you go through these steps:

• Use the </debug:1029783024264564765> command to check if the bot is lacking core role or channel permissions.
• Compare the category/channel's overrides and contrast them with the bot's roles to identify any permission denial that is breaking the functioning
• If you can't still figure it out, let our <@&540295656720302081> know so they can guide you through

Additional Resources

• If you are a server administrator and would like to understand more how to set up your server's permissions, we suggest checking the Discord Support Knowledge Base
• If you are a bot developer and are interested in the internal permission hierarchy we suggest you this part of the Discord Developer Docs

Important Note

- Giving Administrator permissions is NOT required and we do NOT encourage you to do unless you are trying to troubleshoot your permissions setup.

[scarlet pilot]

hi, I would like to ask that is that possible I check back my history about my closed and delete ticket?

[stray bobcat]

I'm sorry, not sure I understand your question.
If you share a link to a transcript, that link will keep working "indefinitely", until the message containing said link is deleted from the server.
If it is deleted from the server, it'll be up to Discord and usually after some time, it will stop working. We do not store any transcripts on our end.

[stray bobcat]

If you have a channel set up for your ticket logs, you can check that channel.
There is a stats feature on the dashboard, but I do not believe that it shows that information there.

[humble sequoia]

━━ Shiro's inquiry has been moved to a ticket ━━

[snow drum]

I mean about this https://www.reddit.com/r/DataHoarder/comments/16zs1gt/cdndiscordapp_links_will_expire_breaking/ as our links contain the timestamps now.

url=cdn.discordapp.com/attachments/xxxxxxxxxxxx/xxxxxxxxxx/transcript--xxxxxxxxx.html?ex=656d3c35&is=655ac735&hm=519a5187af16ea02a76264da0e7f77983a712a8f993ce95ba41effa43f383236&

[stray bobcat]

Oh, that's more a question for the Devs.

[snow drum]

well I guess another question is does this mean if you link evidence in a ticket the .html file URLs won't be updated essentially breaking evidence of all tickets? 🤔

[small meteor]

how can I clear channels in the server?

[gilded verge]

if you're owner of server, you can use /purge command to clear tickets

[honest herald]

Can't login as it says my accound is not valid for Tigerz, why can't someone sort this out for me?????

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[limber portal]

^^

[past gyro]

Guys I cant select number two and three panel

Pls give me a solution

[idle flint]

You possibly don’t have more than one panel. What is your server ID?

[past gyro]

Where can I tell my server id?

[humble sequoia]

How do I get the ID of Roles/Channels/Emojis?

Ticket Tool has a useful command that helps you get the ID of various things like channels, roles, emojis, and your server.

Just use the command </id:1029797400174399546> <#channel/@role/:emoji:>. Now copy everything, including the brackets <...>, to your dashboard (or wherever you want it)
If you want the server ID, just use the command without any option.

Examples:

Server ID: $id ➝ 509192800865353738
Roles: $id @Role ➝ <@&722196398635745312>
Channel: $id #channel ➝ #🤖│bot-spam
User: $id @user ➝ @copper owl
Emoji: $id ➝ ![ttonline](https://cdn.discordapp.com/emojis/818757771310792704.webp?size=128 "ttonline")

[idle flint]

You can use the ID command ^^

[past gyro]

Ok

Nothing

[idle flint]

Use the command in your server

[past gyro]

Ah sry

[idle flint]

Can you send a $debug instead please

[past gyro]

Ok

Nothing happens

[idle flint]

You just need to send “$debug” as a message, no other additions on it