🆘│community-support

[warped crest]

opa

alguem do brazil?

[past fox]

So I have this some what working just not in order.

I have it set to when joining it will send a command with dyno bot welcome module to do the command but it opens a ticket under dyno instead of @uername

[rustic gale]

The command has to be $new followed by the new user's ID

If you follow it with nothing, it will create a ticket for the user who sends the command, in this case Dyno

If you follow it with a user ID, it creates a ticket for that user

[warped crest]

eu comprei o negocio e nao enviaram nada no meu email

[past fox]

So this doesn't work?

{!new $1 {user.mention} }```

[rustic gale]

What's $1 doing there

[past fox]

Base off of dynos variables it states for commands

[rustic gale]

This is a support server for a Discord bot called Ticket Tool. Does your question have anything to do with Ticket Tool?

[robust sandal]

Este é um servidor de suporte para um bot do Discord chamado Ticket Tool. Sua pergunta tem algo a ver com Ticket Tool?

English (en) → Portuguese (pt)

[past fox]

{!command} - execute a bot command, example: {!role $1 Regulars}

[rustic gale]

That's for executing Dyno commands

You don't want Dyno to run a Dyno command

You want Dyno to send a message

[past fox]

Ah okay

[topaz ermine]

How to create ticket tool

[warped crest]

/supor chama pv

[humble sequoia]

━━ icedoutjae's inquiry has been moved to a ticket ━━

[robust sandal]

Suppose PV flame

Portuguese (pt) → English (en)

[idle flint]

Not sure what you are asking here? could you maybe ask again?

[scenic plinth]

Não podemos ajudá-lo com o que você está perguntando, desculpe.

[karmic nimbus]

hai

how do i play this game

[past fox]

Got the ticket to open but it seems to be a hit and miss on if it will open or not when each person joins.

[rustic gale]

If users are joining too fast, it will fail to create multiple tickets so fast

[timber turtle]

hello, im new to this server, i have a question, does this bot help me purchase a ticket in an event?

[past fox]

Okay, I was wondering if it was rate limited. I was using an alt wait about 10 seconds in-between. Thanks for the help.

[iron night]

Gave +1 Rep to @rustic gale

[humble sequoia]

━━ jay's inquiry has been moved to a ticket ━━

[royal carbon]

thank you!!

[iron night]

Gave +1 Rep to @pseudo ravine

[alpine delta]

Why doesn't ticket tool save images in transcripts, it just comes up without the image

[idle flint]

You can save up to 8MB of images in your transcripts with Premium

https://docs.tickettool.xyz/dashboard/panel-configs/transcript-options

[idle flint]

Hello

[wary mantle]

Can I edit this embed?

[limber portal]

Yep, dashboard > panel configs > messages > panel message

[violet jacinth]

If i have ticket claims setup (i have premium btw) will the automation i setup start when the tickets opened or when the tickets claimed? If its opened can i change it to start when claimed?

[steep wasp]

what is this supposed to do?

[violet jacinth]

Close the ticket with a reason

[steep wasp]

yeah but it doesn't send the reason anywhere

[limber portal]

What type of automation is it?

more specifically, what's the trigger?

[teal sparrow]

It will send it to the transcript channel if you have one set up.

[steep wasp]

is there a feature to send it to the user's dm, the one who created the ticket?

[violet jacinth]

My server has an issue with people opening tickets being pinged by a staff member that is available to respond then the owner responding like 5 hours later so i wanna setup an automation that after the ticket is claimed it sees if there is a message from the ticket owner within the hour if not it deletes the ticket

But i dont want the ticket closed if no staff respond to help

[limber portal]

Well, first off automations should start when the ticket is opened - this can be manually changed inside automations itself: trigger = ticket created; once triggered run the action = stop automation, and you can then setup automation to begin with trigger = ticket claimed; once triggered run the action = start automation.

Then you just need to have a configured watcher automation that closes tickets with no response from ticket owner after a certain amount of time.

[violet jacinth]

Awesome thanks for the help also do you know if theres a way to setup a like automated tracker of sorts or do i have to go and count out how many transcripts with one of my staff members names there are 😭

[iron night]

Gave +1 Rep to @limber portal

[limber portal]

There is dashboard > statistics

[violet jacinth]

Yea i’ve seen that its probably cuz i didnt have premium til today but it only shows me how many tickets have been created will it show me who claimed the ticket too?

[rustic gale]

There's a section for claim statistics

[violet jacinth]

Oh ok thanks

[iron night]

Gave +1 Rep to @rustic gale

[violet jacinth]

One more thing (sry for all the questions 😭) is it possible to like have the bot add a role after the ticket is closed/deleted preventing the owner from making another ticket for a selected amount of time?

[limber portal]

You can make it add a role in dashboard > panel configs > ticket > ticket closed role

[violet jacinth]

Is there a way to have it remove the role after a set time?

[obtuse moat]

How can i check who has done how many tickets through the bot

[tawny blade]

Why are the ticks automatically deleted after a period of an hour or more? For your information, the number of ticks is large, meaning thirty to twenty per hour. Is this the reason?

[rustic gale]

Sadly no

[tawny blade]

For the regular Tact Prime, does the Premium remove this thing?

[violet jacinth]

Dang

[rustic gale]

Not really possible. You can enable logging and use Discord's search function to count creation logs

[humble sequoia]

Logging Options

With Ticket Tool, you can customize the behavior the bot takes when logging your tickets! For editing these options follow these steps:

Dashboard ➞ Panel Configs ➞ Logging Options

Logging Channel
Here you will define which channel @humble sequoia will save the Logs in (ticket created/deleted/closed, etc.)

Logs you can save:

➞ Ticket Created ➞ Logs when a ticket is created
➞ Ticket Closed ➞ Logs when a ticket is closed
➞ Ticket Opened ➞ Logs when a ticket is opened
➞ Ticket Renamed ➞ Logs when a ticket is renamed
➞ Ticket Deleted ➞ Logs when a ticket is deleted
➞ Transcript Saved ➞ Logs when a ticket is saved

Select with (disable) or (enabled) which logs you would like

Below you can see an example of what the Logging Options will look like:

[rustic gale]

Ticks?

Tact Prime?

Sorry, i don't know what you refer to.

[tawny blade]

Ticket, I apologize, I use a translator, I do not speak English fluently

[tawny blade]

@pseudo glen I mean this

As I told you, I use translation. I apologize

[rustic gale]

Does your server have premium?

[violet jacinth]

How does the private threads thing work? Ive given the bot the needed perms but it doesnt make a thread on the ticket

[limber portal]

Dashboard > statistics

[cosmic bay]

How to change Picture profil / desc of bot ?

[rustic gale]

Or maybe it is making a thread but it's not automatically adding you to it. Please check

[rustic gale]

Not possible

[cosmic bay]

So he just Copy / past the bot ?

[rustic gale]

That's not Ticket Tool.

[violet jacinth]

Yea nah i did and even if it wasnt i have administrator so wouldnt i be able to see it regardless?

[rustic gale]

Not “regardless”. Private threads are very hidden even for mods

[violet jacinth]

I see…

[rustic gale]

Not completely hidden

But they're very out of the way

Unless you're added to it, in which case they appear on the channel list like every other thread you join

Or rather: unless you join it

[obtuse moat]

Thanks mate

[iron night]

Gave +1 Rep to @limber portal

[violet jacinth]

Do i have to re setup my panels with the premium bot btw?

[rustic gale]

You have to send them again, that's all.

[violet jacinth]

Got it

[limber portal]

Np

[granite thistle]

Hello, I just wanted to know if the deleted tickets can be recovered somehow.

[limber portal]

Hey, if you have transcripts set up you can view the transcript of the ticket. Unfortunately if you haven't got that set up they cannot be recovered

[granite thistle]

Thanks! Could you please let me know with which command I can check if the transcripts are set up? I believe I haven't done it. 🥲

[iron night]

Gave +1 Rep to @limber portal

[limber portal]

Well if you don't have a transcripts channel then it hasn't been set up

[humble sequoia]

How do I set a transcript channel?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to grant access to
4. Open the Transcript options menu
5. Using the Transcript Channel selector, pick the channel you want your transcripts to be sent to
6. Save changes

[granite thistle]

Thank you @limber portal! Appreciate your prompt response. ♥️

[limber portal]

no problem

[drifting rose]

Is it possible to mix 2 different ticket panel buttons in 1 msg

[humble sequoia]

Multipanels

For more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Panel -> Attached Panels

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[lament knot]

How do i make like this?

[limber portal]

Looks like dropdowns, check below

[humble sequoia]

<:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706> Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on

First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

• Panel doesn't send? Make sure you have a valid emoji selected
• Option doesn't show up? Check if two options have the same panel in the DropDown Editor

$dropdown

[lament knot]

Do i need pc to do it?

[limber portal]

nope, dash works on mobile

[lament knot]

I cant do it

[limber portal]

What specifically can't you do

[limber portal]

What specifically can't you do on the dashboard? the embed contains the general instructions.

[lament knot]

It’s complicated on mobile

[limber portal]

I can't help unless I know what you are actually struggeling with, the embed contains the instructions that apply directly to both mobile and pc

[mild ruin]

the bot in my server is generating tickets but none of the reaction buttons so i can log and close tickets.
I'm trying to use the /transcript command but it keeps giving me an error.

[dawn ember]

Hiii, is there a variable to tag a specific channel in a claim message?

[lament knot]

Can I change this?

[limber portal]

use the format <#channelid> and replace channelid with the id of the channel

[dawn ember]

Thank you so much!

[iron night]

Gave +1 Rep to @limber portal

[limber portal]

np

[crisp otter]

Hello

[idle flint]

hello

[crisp otter]

عرب ؟

[robust sandal]

Arab?

Persian (fa) → English (en)

ما پشتیبانی عربی در #🎫│make-a-ticketداریم یا می توانیم با استفاده از مترجمان کمک کنیم.

English (en) → Persian (fa)

[errant surge]

This is not Arabic

[idle flint]

I just translated back into the language that the bot detected

[jade topaz]

Any ideas?

This is a legacy key, please contact Ticket Tool support with proof of purchase/generation

[scenic plinth]

Please make a ticket regarding the Legacy Key message.

[jade topaz]

okay 🙂

[fallen elm]

My bot doesn’t respond at all

[steel echo]

hello, how can i close a ticket without it being deleted, i searched through all of the dashboard

yes i can

[jade topaz]

you can use the command $close 🙂

[steel echo]

it's so laggy 😭

oh i just dont want it to delete when i close it

[jade topaz]

💀 ?

[civic wagon]

Does this account have admin perms?

[steel echo]

no, completely new account (ignore the name)

it does i couldnt find it on my main account

[civic wagon]

You should test it by using an account that has sufficient perms. Because even if a ticket is closed, it won't be visible to the person who created it.

[civic wagon]

In that case, visit the Dashboard > Panel Configs > General > Two Step Ticket

Make sure it's enabled

[iron night]

Gave +1 Rep to @civic wagon

[steel echo]

okay imma try this, thank you

[iron night]

Gave +1 Rep to @civic wagon

[civic wagon]

Many users actually do not configure that.

[steel echo]

how can i configure that?

okay, thank you

[civic wagon]

Dashboard > Panel Configs > Category and give closed tickets a category too. But then again, you must have Two Step Ticket enabled in order to close the ticket and not delete it. So I recommend you check this first and see if this was the issue

[steel echo]

omg thank you 😭

[steel echo]

you solved it, wow thanks @civic wagon

[iron night]

Gave +1 Rep to @civic wagon

[civic wagon]

It's 4:30 am for me and I can relate to that username. Anyhow, glad it worked out

[steel echo]

😭

[steel echo]

im gonna do this, you snapped i appreciate it. take it easy

🙏

oh no i'm okay

thanks @jade topaz you though

lemme give u the point 😭

thanks @jade topaz

[iron night]

Gave +1 Rep to @lucid mural

[steel echo]

yuhh okay, take it easy, bye bye

[alpine delta]

How about non premium? The images are saving they just don't load? Idk it's weird

I've sent 3 images before and the transcript saved, now with 1 image it doesn't

[rustic gale]

The images don't save.

The transcript saves the link to the file.

But because Discord deletes the file after the channel is deleted, the link is just a dead link.

[alpine delta]

But sometimes the images do save? Why do some save and some don't?

As in when I check some transcripts the images there and some they're not

[rustic gale]

Check again in a week. 100% guaranteed they will not be there

[heady oriole]

How do you remove panels.

[violet jacinth]

Anyone know why ticket claiming is delaying how long it takes to close tickets for me?

I’ll press close but it will be another like minute or 2 before the prompt comes up

[rustic gale]

I've seen this issue before

Can you use /debug somewhere in your server please?

No, that won't solve the issue

It's for information purposes

@violet jacinth

[violet jacinth]

Ok

[violet jacinth]

Did it u want me to send the info here?

[rustic gale]

No, please don't

Which panel is affected?

[violet jacinth]

All of them…

[rustic gale]

Well. This doesn't look like the issue i remember

[violet jacinth]

What was the solution? I’ll try it anyways

[rustic gale]

Unfortunately i can't stay to provide further help

[violet jacinth]

Ah…ok thx anyways

[rustic gale]

The solution here would be to disable claim names

But that would not make sense if it's also occurring with unclaimed tickets

I honestly have no idea what you meant by

ticket claiming is delaying how long it takes to close tickets

[thorn obsidian]

Hello how to allow X role to close the ticket without being an administrator? Only close

[violet jacinth]

So basically i would claim the ticket

Close it

It would say it closed but it stayed open

[rustic gale]

To allow whom to do what?

[violet jacinth]

Then a little bit later the panel to transcript or delete would show up

Like 2-3 mins later

[thorn obsidian]

A member opens a ticket , but I want them to have acess to close their own ticket but not delete them after they close it they don’t be able to see the ticket no more

[rustic gale]

That's how tickets work by default.

Is that not how tickets are working in your server?

[thorn obsidian]

Can they use command to close it ?

[rustic gale]

Yeah

[thorn obsidian]

Hmm didn’t work for me I might have to delete and re do again

[rustic gale]

Hmm

Well, not the command

They should be able to use the Close button by default

The $close command is support-team-only by default.

You can change its permissions in the Command Configs menu

https://tickettool.xyz/dashboard/server/configs#cc-commandConfigs

[rustic gale]

Yeah, that sounds like it requires some testing that i don't have time for right now.

Consider making a ticket #🎫│make-a-ticket

[thorn obsidian]

Thank you

[iron night]

Gave +1 Rep to @rustic gale

[violet jacinth]

Yea no worries thanks for the help anyways i’ll make a ticket tho

[iron night]

Gave +1 Rep to @rustic gale

[thorn obsidian]

How to fix ?

By click login the close button

[idle flint]

Check the button permissions, you probably have either allowed, disabled or support only roles set (having the everyone role in disabled means no one can use it)

[humble sequoia]

Button Options

Enable Button
Hide or show the button

Emoji
Select an emoji to show on the button
You can either select one or use a valid Emoji ID

Button Text
Edit the text that's shown on the button

Button Color
Select one of four colors for the button. Grey, Green, Red, Blue.

Support Team Only
Enable this to only let your support team click that button

Allowed and disabled roles
Edit what roles can use or not use this button

$buttonoptions

[teal verge]

Any one know how to edit a departmental application message on a ticket. For instance, We have several LEO departments, with corresponding applications. One of these departments wanted to update its' application, but I don't know how to modify or edit the ticket text

[idle flint]

Replied in #premium-support

[teal verge]

Thanks sir

[small trellis]

Can I write here?

I can't see anything...

Ah... There you go.

Okay, I would like to change the text of the "@xyz closed this ticket" or whatever it says. Where can I find that?

[humble sequoia]

Discord Ticket Tool Premium <:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706>

Premium can now be purchased directly through discord! Either in the app directory (server settings) or directly from the bots profile.

<:TTWarning:1034178155872784494> Important Information <:TTWarning:1034178155872784494>

ONLY purchase premium through ONE of the two Ticket Tool Bots. If you purchased premium on the primary bot (White logo) and plan to use the premium bot, don't kick the primary bot!

What's different?

The Monthly price changed from $6.00 to $5.99
Yearly subscriptions are not yet available
Don't kick the bot, otherwise, the subscription will be canceled automatically
You'll need to buy the subscription from a computer or on the Application Directory
You might need to run the /premium command on your server to sync the premium status with your dashboard
A subscription can not be transferred between Servers

[lunar solar]

You will need premium to change the footer text

You can only change the message content, title (via renaming the panel) and the embed description

[small trellis]

No... Not that. The small message when I close a ticket... In the yellow embed.

[alpine delta]

Have a ticket from almost a week ago and it still has the image💀💀💀

Over a week almost 2

[lunar solar]

Send a ss

[small trellis]

That small message on the bottom.

[lunar solar]

Panel Configs --> Messages --> Edit closed message --> Embed Editor

[small trellis]

That one is darkened out... Can't click on it...

[lunar solar]

Yeah you will need premium

I did say that

[humble sequoia]

Discord Ticket Tool Premium <:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706>

Premium can now be purchased directly through discord! Either in the app directory (server settings) or directly from the bots profile.

<:TTWarning:1034178155872784494> Important Information <:TTWarning:1034178155872784494>

ONLY purchase premium through ONE of the two Ticket Tool Bots. If you purchased premium on the primary bot (White logo) and plan to use the premium bot, don't kick the primary bot!

What's different?

The Monthly price changed from $6.00 to $5.99
Yearly subscriptions are not yet available
Don't kick the bot, otherwise, the subscription will be canceled automatically
You'll need to buy the subscription from a computer or on the Application Directory
You might need to run the /premium command on your server to sync the premium status with your dashboard
A subscription can not be transferred between Servers

[small trellis]

Why? I could edit everything else...

[lunar solar]

It doesn't directly effect the functionality of the tool therefore its a nicety

Nicety = Premium (for the most part)

[small trellis]

Ah okay... Sad... Just wanted to have that single thing also translated...

[lunar solar]

You can get premium otherways

Like voting

$vote

[humble sequoia]

Votes

Current Votes: 0
Lifetime Votes: 0
Linked Votes: 0

Vote Links

Top.gg
BotsForDiscord.com

Linking Info

Linked User: Not Linked
You can give your future votes to another user by linking with that user.
To link use $vote link (@user or userId)
To unlink use $vote unlink

Redeeming

Each vote is worth 12 hours of premium and can be redeemed once you have atleast 6 votes.
Your current votes are worth 0m
To redeem your current votes use $vote redeem

[small trellis]

When I have Premium, I can change the message and it will stay even when I loose premium?

[lunar solar]

No once you lose premium the features will revert

[small trellis]

😐

[lunar solar]

Otherwise whats the point of premium

[small trellis]

Yeah nah. That doesn't help me then. Okay, thanks for the help. Adios

[lunar solar]

No worries

[wary mantle]

Okay thanks for that and how can I add premium to the current white bot by only voting?

[iron night]

Gave +1 Rep to @limber portal

[limber portal]

$vote

[humble sequoia]

Votes

Current Votes: 0
Lifetime Votes: 0
Linked Votes: 0

Vote Links

Top.gg
BotsForDiscord.com

Linking Info

Linked User: Not Linked
You can give your future votes to another user by linking with that user.
To link use $vote link (@user or userId)
To unlink use $vote unlink

Redeeming

Each vote is worth 12 hours of premium and can be redeemed once you have atleast 6 votes.
Your current votes are worth 0m
To redeem your current votes use $vote redeem

[limber portal]

^^

[fossil citrus]

Is there a way to split transcript storage by panel? I have a panel which contains some other panels in form of drop down menu, I get it that that’s useful for giving different message for each ticket and I’m thankful for that feature, but I think I might be missing some other advantages of using drop down menu or multiple buttons

[idle flint]

Yes, for each Panel, go to the Dashboard > Panel Configs > Transcript - here you can select where your transcripts are stored (which channel) - Is this what you are asking ?

[fossil citrus]

Oh I can do that? I’m sorry was confused because I have 3 panels in total but 3 of those are the options of the drop down of a panel, it’s like a box inside itself and I don’t know if the settings of this box would ‘affect other boxes’ too because it contains them 💀

[idle flint]

No, each panel can have different settings, even if in a drop down setting.

• Select which panel
• Under the Transcript menu, select a transcript channel for that panel (this can be a different channel for all of your panels )

[fossil citrus]

I see, yeah I think I get it. It’s just that because the button to opt for drop down style is available in any panel, it makes me think the settings of the panel of which I set up the drop down style would affect the panels that would be listed on this panel

[elfin rampart]

Where do i edit the ticket entrance, for example where can I input 'Welcome to Tempest support, click to create a ticket'

[idle flint]

You can edit it here: (note, you need to send or update the panel to see the change)

[humble sequoia]

**Panel Message**

The panel message is where people react to make a ticket. To customize it head over to your Dashboard --> Panel Configs -> Panel -> Edit Panel Message

[toxic sail]

Hi

[iron night]

Gave +1 Rep to @idle flint

[elfin rampart]

Thank you!

[fossil citrus]

I was distracted, tysm

[rustic gale]

From your own server or a different server?

[limber portal]

Do you need ticket tool help?

[cosmic talon]

Hi, is there a way to check the ticket history?
info about when were tickets created & user creating the ticket (no transcript about the chat)

[humble sequoia]

Logging Options

With Ticket Tool, you can customize the behavior the bot takes when logging your tickets! For editing these options follow these steps:

Dashboard ➞ Panel Configs ➞ Logging Options

Logging Channel
Here you will define which channel @humble sequoia will save the Logs in (ticket created/deleted/closed, etc.)

Logs you can save:

➞ Ticket Created ➞ Logs when a ticket is created
➞ Ticket Closed ➞ Logs when a ticket is closed
➞ Ticket Opened ➞ Logs when a ticket is opened
➞ Ticket Renamed ➞ Logs when a ticket is renamed
➞ Ticket Deleted ➞ Logs when a ticket is deleted
➞ Transcript Saved ➞ Logs when a ticket is saved

Select with (disable) or (enabled) which logs you would like

Below you can see an example of what the Logging Options will look like:

[limber portal]

These are the logging options ^^

[cosmic talon]

thanksss

[limber portal]

No problem

[jade topaz]

Can you tell me why it won't close the ticket please?

[rustic gale]

Because the command isn't enabled

A user with dashboard access can enable the command in the dashboard, in Command Configs

[cold portal]

d

[fast jacinth]

How do I get a ticket My cotv is saying I have been disabled for no reason

[whole ridge]

how do i make a selection for ticket tool

[fast jacinth]

Why am I disabled

Do not understand this new setup,can't get support

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[naive juniper]

is editing the panel message a premium feature? It doesn't look like it should be, but I can't type in the text box...

[limber portal]

Some parts of it are premium

[naive juniper]

Okay, thanks

[iron night]

Gave +1 Rep to @limber portal

[violet jacinth]

I think this is a discord issue but the bot is leaving like ghost channels… i can see them but i click on them and they dont exist and if i try to # them it says unknown for others

[rustic gale]

Clear the app's cache and it should disappear

On desktop or mobile, exit the app and restart it and the channel should disappear

[violet jacinth]

It worked thanks

[iron night]

Gave +1 Rep to @rustic gale

[spiral fiber]

How to add ticket Tool premium in server

[unborn tangle]

Hello quick question. If i cant remove a user from a ticket can I manually do it using Channel Overrides or will that screw permissions up?

[jade topaz]

@spiral fiber

Hello, go to Dashboard -> Select your server -> Server config, and add the Ticket Tool Premium with the option

[jade topaz]

@unborn tangle

Hello, you can do it from a command manually by using $remove id to user or slash command ;

[errant granite]

كيف أخلي تكت مخفية عن الأشخاص ؟

How do I make a secret from people?

@jade topaz

[jade topaz]

@errant granite

Hello, tell me more, what are you trying to hide?

[spiral fiber]

how do i make like this

mentions the guy opening the ticket Etc...

[humble sequoia]

Mentions

Within all the messages the bot sends (both embeds and text) you can mention either channels, roles, or even users, these mentions will only send a notification to the user if they are used within a text field, e.g: a role mentioned in an embed won't ping at all the users who have that role.

For mentioning a role you can use one out of three options:
{@Role Name} ➞ Which is Case Sensitive.
{RoleID} ➞ Replace RoleId with the Id of the role you are trying to ping.
<@&RoleID> ➞ Discord's native syntax to ping roles.

<#ChannelID> ➞ Mention a channel by its ID.
<@UserID> ➞ Mention a user by its ID.

Pop-up Forms

A Discord Form lets the user answer individual questions in a pop-up Form, which then displays the answers in the ticket message. This can save time if you already know what you want to ask the user.

Setup Forms

Forms can be enabled under Panel Settings > Form Options > Edit Forms Options. In the new pop-up window, you can now enable and edit your own Form.

Form Options

You can add up to 5 questions in the Discord form. This is a Discord limitation. Each question can have a placeholder in the input field, a minimum and maximum input, multi-line, and also the option to have the answer required.

Options

Question Title ➞ Your Question goes here
Question Placeholder ➞ The placeholder text in the input field
Required ➞ If enabled, the user has to answer this question, to submit the form
Multi-Line Input ➞Allows the user to input multiple lines
Minimum and Maximum Input ➞ Set a minimum and maximum input value for the user

Displaying the Answer

To display the answers from the user, you need to enable Auto display form results on the ticket message as an additional embed

If you don't want a second embed, go into your Panel Configs > Ticket Options > Edit Ticket Message. You use the variable {create.form.x} and replace x with the number of your question. For example, the response to Question 5 can be displayed with {create.form.5}.

[lunar solar]

@spiral fiber See above

[errant granite]

Members view all ticket opens

[spiral fiber]

should i put <@userid> ?

their is no certain id , it adjusts to who opens the ticket

[jade topaz]

@errant granite

changed permissions, go to dashboard -> Panel config -> Permissions -> edit permisions for everyone

View channel

[pseudo ravine]

(As a note, there's no need to always mention the people you're helping)

[unborn tangle]

Thanks, but say for some reason the slash command doesn’t work is it ok to change the ticket channels overrides?

[iron night]

Gave +1 Rep to @harsh shuttle

[jade topaz]

If really the slash command, or the manual command doesn't work, yes you can always remove the user from the ticket in the discord channel permissions
This is very likely

[unborn tangle]

Brilliant thank you👍

[iron night]

Gave +1 Rep to @harsh shuttle

[jade topaz]

I beg you 😋

[alpine delta]

From my own server

[rustic gale]

Did your server have premium at the time? From a trial maybe

[ashen thorn]

For some reason i add my ticket tool bot to my server and he doesnt pop up on my "manage servers" dashboard

[rustic gale]

Try using the /debug command in your server

That won't fix the issue, but it will offer information

[alpine delta]

No 😭

[rustic gale]

Well, the best i can say is it's an unexpected anomaly

Unless those images were saved as part of the transcript because of premium,

Or unless they were actually posted as links to some external location

(for example as links to images on a different channel, where thay haven't been deleted)

Or unless the ticket itself still exists and hasn't been deleted

Basically, we can speculate about why those particular images are still visible

You could make a ticket #🎫│make-a-ticket and link me to the transcript and i could take a look and give a more accurate explanation

But this is what normal behavior is like. Channel is deleted -> links to files sent in the channel go dead sooner or later.

[fleet creek]

For some reason, when someone makes a ticket, the channel doesn't go to the specified catagory for me. The channel pops up at the top of all catagories under a "Suggestion" category. For other admins in my server, the tickets appear under the correct catagory. Does anyone know why my tickets appear under the "Suggestion" tab?

[idle flint]

At the top of the server, you should see something labeled "Channels and Roles" (or similar). Right click > Show All Channels
Edit: On your server (obviously)

[jade topaz]

How would I go about stopping members from deleting their own tickets?

[idle flint]

Set some permissions on the Close button (either allowed or disabled roles, or set to Support Team Only)

[humble sequoia]

Button Options

Enable Button
Hide or show the button

Emoji
Select an emoji to show on the button
You can either select one or use a valid Emoji ID

Button Text
Edit the text that's shown on the button

Button Color
Select one of four colors for the button. Grey, Green, Red, Blue.

Support Team Only
Enable this to only let your support team click that button

Allowed and disabled roles
Edit what roles can use or not use this button

$buttonoptions

[jade topaz]

ohh

i got it now thank you!

thanks @idle flint

[iron night]

Gave +1 Rep to @idle flint

[jade topaz]

!rep @idle flint

oh sorry

[charred garden]

I sent the walk token by mistake, is it possible to collect it?

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[hollow basin]

كيف؟

[jade topaz]

how do i create a ticket in my server??

[idle flint]

Here is the basic setup instructions:

[humble sequoia]

Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

Create a Panel

To create a panel we are going to need to head over to the Panel Configs Tab on the Dashboard.

Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and you are ready to get started with configuring your panel.
An example of a creating a panel is shown below.

Send the Panel to a Channel

Once the panel has been created, use the blue Send button and select the channel you want the panel to be sent to.

The Panel wasn't send

Use the </debug:ID> command to diagnose possible permission issues with the bot.

[jade topaz]

tysm!

[idle flint]

Are you asking how to create this or?

[hollow basin]

yes

[idle flint]

Here is the info:

[humble sequoia]

Pop-up Forms

A Discord Form lets the user answer individual questions in a pop-up Form, which then displays the answers in the ticket message. This can save time if you already know what you want to ask the user.

Setup Forms

Forms can be enabled under Panel Settings > Form Options > Edit Forms Options. In the new pop-up window, you can now enable and edit your own Form.

Form Options

You can add up to 5 questions in the Discord form. This is a Discord limitation. Each question can have a placeholder in the input field, a minimum and maximum input, multi-line, and also the option to have the answer required.

Options

Question Title ➞ Your Question goes here
Question Placeholder ➞ The placeholder text in the input field
Required ➞ If enabled, the user has to answer this question, to submit the form
Multi-Line Input ➞Allows the user to input multiple lines
Minimum and Maximum Input ➞ Set a minimum and maximum input value for the user

Displaying the Answer

To display the answers from the user, you need to enable Auto display form results on the ticket message as an additional embed

If you don't want a second embed, go into your Panel Configs > Ticket Options > Edit Ticket Message. You use the variable {create.form.x} and replace x with the number of your question. For example, the response to Question 5 can be displayed with {create.form.5}.

[hollow basin]

I want an explanation in Arabic because I do not understand English

@idle flint

[humble sequoia]

النماذج المنبثقة

تتيح نماذج الدسكورد للمستخدم الإجابة على الأسئلة الفردية في النموذج المنبثق، والذي يعرض بعد ذلك الإجابات في رسالة التذكرة. يمكن أن يوفر هذا الوقت إذا كنت تعرف بالضبط ماذا تريد أن تطلبه من المستخدم.

إعداد النماذج

يمكنك تفعيل النماذج ضمن Panel Configs > Form Option > Edit Forms Option. في النافذه التي ظهرت، يمكنك الآن تفعيل وتعديل النموذج الخاص بك.

خيارات النموذج

يمكنك إضافة 5 أسئلة كحد أقصى في النماذج، وهو حد من قبل الدسكورد. ولكل سؤال يمكن أن يملك وصف يظهر في خانة الإجابة، حد أقصى وحد أدنى لعدد الحروف، متعدد الأسطر، وأيضًا الخيار لجعل السؤال مطلوب.

الخيارات

Question Title ➞ سؤالك هنا
Question Placeholder ➞ الوصف الذي سيظهر على خانة الإجابة
Required ➞ في حالة التفعيل، سيتوجّب على المستخدم الإجابة على هذا السؤال لإرسال النموذج
Multi-Line Input ➞ للسماح للمستخدم بإدخال نص متعدد الأسطر
Minimum and Maximum Input ➞ تعيين حد أدنى وحد أقصى للنص المُدخل بواسطة المستخدم

عرض الجواب

لعرض الإجابات من المستخدم، تحتاج إلى تفعيل
Auto display form results on the ticket message as an additional embed

إذا كنت لا تريد Embed آخر في رسالة التذكرة، فإنتقل إلى Panel Configs > Ticket Options > Edit Ticket Message. هناك ستستخدم المتغيّر (variable) {create.form.x} وإستبدل x برقم سؤالك. على سبيل المثال، يمكن عرض إجابة سؤال 1 بإستخدام المتغير {create.form.1}. إذا لم تستخدم هذا المتغير، فستفقد إجابة المستخدم على النموذج.

[idle flint]

Here you go

[hollow basin]

شكرا 🫦

[subtle pike]

مرحبا

كيف ممكن اغير اسمي

[honest ermine]

,

[old eagle]

Hi I’m needing help, I’m trying to make a new ticket system using ticket tool. Obviously a new ticket pings the person who created the ticket but I’m wanting it to also ping my ticket managers. How do I do this please?

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[copper apex]

Hello, I don’t know how to understand why the bot doesn’t respond all the time?

Please help!

[limber portal]

«The application did not respond»

Are you seeing this message when you use a Ticket Tool command in a channel? It may be because the bot is missing permissions in that channel.

Try the following:

1. Right-click the channel, select Edit Channel, then Permissions
2. Scroll down to Advanced Permissions and add Ticket Tool there
3. Make sure that View Channel and Send Messages are for Ticket Tool
4. Save the changes
5. In the channel, use the /debug command to check for any other missing permissions
6. If needed, go back to the Permissions menu and grant Ticket Tool any missing permissions
7. Retry using the command you wanted to use and confirm that it works properly now.

[copper apex]

Sorry, what should I do if I'm on my phone?

[limber portal]

Press and hold on channel > edit channel > channel permissions > advanced view > add ticket tool > add the perms

[carmine hinge]

How do I make a ticket in regards to subscriptions

[mint wren]

#🆘│community-support I bought an account but the information is incorrect, I wrote it before but I did not receive a response, can you please change it?

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[jade topaz]

hi i want to know how to make a ticket thing like this

[humble sequoia]

━━ arc's inquiry has been moved to a ticket ━━

[frank helm]

@humble sequoia

[pine karma]

i there is commend that closes all tickets in the server

[rustic gale]

Sadly no

However, there is a command that deletes all open tickets

or all closed tickets

It's the /purge command. Only the owner can use /purge

[pine karma]

i have in my server like 200 tickets and i want to delete them all

but sadly im doing it the hard

deleting them one by one

[rustic gale]

Like i said above, you can use /purge for it

Well. The owner can use /purge

[trail garnet]

some one help

[rustic gale]

«The application did not respond»

Are you seeing this message when you use a Ticket Tool command in a channel? It may be because the bot is missing permissions in that channel.

Try the following:

1. Right-click the channel, select Edit Channel, then Permissions
2. Scroll down to Advanced Permissions and add Ticket Tool there
3. Make sure that View Channel and Send Messages are for Ticket Tool
4. Save the changes
5. In the channel, use the /debug command to check for any other missing permissions
6. If needed, go back to the Permissions menu and grant Ticket Tool any missing permissions
7. Retry using the command you wanted to use and confirm that it works properly now.

[copper apex]

«The application did not respond»

Are you seeing this message when you use a Ticket Tool command in a channel? It may be because the bot is missing permissions in that channel.

Try the following:

1. Right-click the channel, select Edit Channel, then Permissions
2. Scroll down to Advanced Permissions and add Ticket Tool there
3. Make sure that View Channel and Send Messages are for Ticket Tool
4. Save the changes
5. In the channel, use the /debug command to check for any other missing permissions
6. If needed, go back to the Permissions menu and grant Ticket Tool any missing permissions
7. Retry using the command you wanted to use and confirm that it works properly now.

[limber portal]

By deafult only your support team roles can see tickets as well as the server owner and ticket owner, so don't add it as a support team role

[swift thistle]

I want to give the ticket opener the permission to use /add command but not working i tried everything

[rustic gale]

In the dashboard, head to the Command Configs menu.

@swift thistle That's where you set permissions for the /add command and other commands

[swift thistle]

TYSM it worked

[rustic gale]

Glad to help!

[short plinth]

Hey there. So i got premium, and I'm looking to add claiming for my support ticket. However, when claiming it removes all support users except for the individual who claimed the ticket and the ticket owner.

I would like for the support staff to still be able to see the ticket though. Any suggestions?

[rustic gale]

Panel Configs -> Claiming

disable Change other support team permissions when claimed

[short plinth]

Ahhhh Thank you!

[jade topaz]

Just curious. U removing keys only or also "vote to get premium" thingy?

[short plinth]

Another question. So, I've upgraded to premium, and am now using that for future tickets. I may have jumped the gun and removed the non-premium version from the discord, even though I have outstanding tickets underneath the older version. If I re-add the old bot, will the interactions be able to work still?

[rustic gale]

Yes, voting is being removed entirely

In fact, voting has already been disabled

[rustic gale]

Sort of.

When the bot rejoins the server, it won't automatically have access to the old tickets

You would have to re-add the bot to them.

The most convenient way to do this is usually to grant the bot a support team role

(if your panels have support team roles)

By the way. The greater worry when kicking the bot is that the subscription gets automatically cancelled.

[short plinth]

I'll make a note of that!

[rustic gale]

Let me paste a basic guide on how to switch bots

How to switch to the premium bot

The first thing you need to know is: if you don't have long-term premium, switching to @humble sequoia is not recommended. This is because when your premium ends, the premium bot will go inactive and you will have to switch back to the free bot, which is inconvenient.

The second thing is this: the premium bot is not required for access to premium features. All premium features such as claiming, automation, custom messages... are active with the free bot as long as your server has active premium.

Here's how to switch to the premium bot:

1. Make sure the free bot is working properly: first, invite @pseudo glen to your server if it's not there. Then use the /botswitcher command to select Ticket Tool White. (If you have any difficulty with this, ask support)
2. Make sure you have active premium: in your server's dashboard, look at the Premium Status and make sure it says something other than “Free”, such as “Linked Subscription...” or “Time left...”.
3. Invite the premium bot to your server: in Server Configs in your dashboard, there's an Invite Premium Bot button. Use it to invite @humble sequoia.
4. Set up permissions for @humble sequoia: if you have many open tickets, the easiest way to do this is to give the bot the Administrator permission. Another option is to give the bot a support team role so it has access to existing tickets. Remember to also grant it access to channels that have panel messages.
5. Enable the premium bot: you can do this with the /botswitcher command or with the select menu in Server Configs.
6. Re-send any panel messages: Use the Send button in Panel Configs to do this. This is necessary because existing panel messages sent with @pseudo glen will go inactive while the free bot is inactive.

And that's all! Enjoy using the premium bot!

[short plinth]

I had just figured that the tool would be able to convert all the tickets to the premium version. It's not a huge deal if I have to wait for the outstanding tickets to be cleared out (and then I got the dreaded interaction failed warnings)

[rustic gale]

There's no such thing as converting all the tickets to the premium version

[ashen widget]

So there is no longer a way to earn premium for the foreseeable future?

[limber portal]

There most likely will be something similar

[ashen widget]

That is not helpful. It's "likely" at some future point with no ETA. I just wanted to know if there was something I was missing.

[limber portal]

There’s no other current way to get free premium if that’s what you meant

[ashen widget]

Yes. Thanks!

[limber portal]

No worries

[fallen seal]

Alguém mais com esse erro? 😔

[dawn plume]

I am trying to add a role in the support teams role
But if someone makes a new ticket bot doesn't add the role in that ticket. Can someone help

[plucky sand]

Is their a way to include a dropdown box in the ticket question creator where people can include pictures when creating tickets?!

[dawn plume]

Was looking at the wrong panel good now

[cyan breach]

why refund mail does not exists? but advertised on site?

Am I entitled to a refund?
You may request a refund! Customer satisfaction is pivotal to us. If our service doesn't meet your expectations, you're eligible for a refund within 48 hours post-purchase. Direct your refund inquiries to [e-mail] for guidance.

Your message wasn't delivered to [e-mail] because the address couldn't be found, or is unable to receive mail.

very smart

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[rustic gale]

You're in the wrong place. We have no idea what transaction you're trying to make or what service you're trying to use. We have no idea where you should go to get the help you need.

[robust sandal]

Você está no lugar errado. Não temos ideia de qual transação você está tentando fazer ou qual serviço você está tentando usar. Não temos ideia de onde você deve ir para obter a ajuda de que precisa.

English (en) → Portuguese (pt)

[rustic gale]

You're probably setting up a different panel.

At the top of the menu there's a dropdown box where you can select the panel you're editing.

Make sure the correct panel is selected there

[ebon rune]

Eu fui retirado de um servidor dps q cliquei em um cadeado ai eu fui retirado de um servidor

alguém q me ajuda

[rustic gale]

No, Discord hasn't implemented that kind of thing, so even if the developer wanted to implement it, they couldn't.

[rustic gale]

Você está no lugar errado. Não temos ideia de onde você deve ir para obter a ajuda de que precisa.

[ebon rune]

ok

[dawn plume]

Yeah I was
Took me a while to figure it out

[alpine meadow]

How do i make a specific role see th#e tickets when someone makes one, only people with mod can see it

[humble sequoia]

How can I grant my team access to tickets?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to grant access to
4. Open the General options menu
5. Select your Support Team Roles
6. Save changes

[limber portal]

^^

[rain geyser]

Hello, I would like to know what I should do if when I claim a key to extend the bot's premium I get that this key has been discontinued?

[pseudo ravine]

Hey there. You can make a billing ticket in #🎫│make-a-ticket

[brittle crane]

How do I open a ticket in a server I don’t own as a moderator? It keeps telling me to check which channels I can open a ticket in, but when I check my ticket tool dashboard it says no servers I’m in even have ticket-tool!

[idle flint]

What language are you needing?

Also, what part are you having issues with? The part you have highlighted is where you enter the roles that you want to be Support Team on your server

[plain surge]

Please stop spamming the channel

and let us know how we can help you instead

[scenic plinth]

O que você está tentando fazer?

Você é português?

Adicionar reações não me diz nada ...

Você quer que a imagem seja traduzida? @jade topaz

What are you spamming the images for?

[idle flint]

Are you able to show the error you are recieving?

[devout eagle]

Does anyone happen to know if there's any consequences / side effects to no longer being the owner of a server, but still having the subscription under your name? Should I have the subscription transferred, is there a way I can keep it without being the owner?

I'd also prefer to not have admin rights. I currently retained them to avoid the tool breaking.

[idle flint]

You can keep the subscription under your account, it will just mean that you are still paying for it. Once you cancel the subscription and it ends, it will allow someone else to subscribe for that server

[devout eagle]

Understood. So as long as the Ticket Tool itself has the same roles, I can personally lose admin rights / ownership and nothing will change or break?

[stark rune]

<:emote:1117544400113901638> Available commands

Use s.help <command> to get more information

s.help
s.info
s.list
s.ping
s.guildmembercount
s.report
s.warns
s.setup
s.frsetup
s.desetup

[idle flint]

Correct - You would need to remain in the server tho (otherwise the Discord Sub would auto cancel I think?)

[devout eagle]

Oh yeah I won't be leaving. I will follow your advice and keep my fingers crossed!

[cursive phoenix]

@jade topaz please stop spamming thank you

[iron night]

Gave +1 Rep to @wheat sorrel

[devout eagle]

Okay so I think you were dead wrong LOL. I logged back into ticket tool after removing admin rights and now clicking the "Manage" button for the server in the web browser does nothing @idle flint

Should the new server owner try?

[idle flint]

Oh, so yeah, you cant continue to manage TicketTool without either having the Administrator permission or having a role that has been designated a Dashboard Role. BUT your discord subsctiption to TicketTool Premium will still continue to be active even just as a member of the community (I thought you wanted to know about your subscription, not about having configuration permissions for the bot)

[humble sequoia]

Dashboard Roles

Any role you put there will have full access to the ticket tool dashboard. The server owner and users with admin permissions already have access to the dashboard.
Be careful of which roles to put here

Nov 10, 2023, 1:02 AM

[lost monolith]

Hi

[rustic gale]

Did you need help with Ticket Tool?

[lost monolith]

Yes sir

I want ticket tool premium in free ?

@rustic gale can I get

[rustic gale]

Uh.

Premium is generally a paid service.

[lost monolith]

If I will do boost then?

[rustic gale]

Currently the only way to get Ticket Tool premium for free is to redeem it at the shop.

#🤖│bot-spam

[lost monolith]

Vote are end ?

Another way to get premium?

[rustic gale]

For free?

That's the only one.

[lost monolith]

Which

[rustic gale]

Getting enough points and buying premium from the shop in #🤖│bot-spam

[lost monolith]

Now it will work?

[jagged lotus]

hi, how do these new key things work? jsut saw it and still a bit confused'

[limber portal]

The keys are the currently used system of redeeming premium on your server - the devs are discontinuing this and wanting to move towards another system

[steep stream]

good afternoon, i have moved the channel for opening tickets from one category to another and updated the new category in the dashboard for opening. however, tickets are still being opened by the server at the top of the list. what am i doing wrong?

[deft grove]

There is a channel limit per category. If you did not set a backup category and the first category reached the limit, it will just create tickets at the top of your server

[steep stream]

an overhaul limit? there is actually no ticket open at all. what is the solution than?

[humble sequoia]

How do I set what category tickets are created in?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to grant access to
4. Open the Category options menu
5. Select the categories of your preference
6. Save changes

[limber portal]

^^

[toxic aurora]

When a dude makes a ticket
it is possible for the bot to ping a specific role
??

[steep stream]

did that as i mentioned above.

still it always get created above the category

i get this error:

Category Issues
╰ Failed to find a valid category.
╰ Ticket Tool is missing Manage Channels on "#🔹Willkommen🔹"
╰ Fix the issues or remove the categories
╰ You can add additional categories

[long light]

Hi, can the ticket tool be run in two different channels e.g. One for member support issues & one for tracking other non-support related things like donations?

[toxic aurora]

hello?

[steep stream]

ok fixed it, i am dump but thank you 🙂

[long light]

Yes, search for ping in the FAQs:

How do I make a ticket ping my support when it's created?
Go into the Dashboard
Open the Panel Configs
Open the Panel's Settings
Open the Ticket Options menu
Click on Edit Ticket Message
In the Message Text field place one of this two options
{@Role Name} (Case Sensitive)
{Role ID}
Save changes

[toxic aurora]

ty blud

[iron night]

Gave +1 Rep to @long light

[limber portal]

Yes, you can make 2 seperate panels and send them to seperate channels

[long light]

Perfect, thank you

[odd parcel]

hey guys, does anyone know how to make channels create by the bot being private? for example, on my server channels created by the bot are #ticket-<num> and if user A created a ticket-1 and user B created a ticket-2 then both them can see both channels at the same time

couldnt find an answer in the docs unfortunately

[torpid obsidian]

What is wrong ?

[proven sandal]

Hi All, wondering if anyone can help. I'm trying to create a ticket with a form. with prefilled questions and they need to put answers in the box. however when i click the button it just creates the ticket and sends it to support and doesnt give the form to the person who is creating the ticket. Can anyone help?

[old bone]

How do I claim

[humble sequoia]

Invalid Form Body: Invalid emoji

This error indicates you have selected an invalid emoji, i.e. an emoji the bot isn't capable of using, in a button field

Which Emoji?

This depends upon which action the error is appearing, the most common cases are the Create Ticket button or one of your Dropdown emojis. You can visit your Button's List to find all available buttons and find the conflicting one by yourself.

Why doesn't the bot accept it as valid?

• You selected an emoji that doesn't exist anymore, i.e. that has been deleted
• You wrote text there, instead of an emoji (or in addition to an emoji)
• You entered a code for a custom emoji from a server that the bot is not a member of
• You entered a custom emoji code incorrectly
• You're on iPhone and entered an emoji using the phone's emoji pad (use the emoji selector in the website instead)

[limber portal]

^^

[humble sequoia]

Pop-up Forms

A Discord Form lets the user answer individual questions in a pop-up Form, which then displays the answers in the ticket message. This can save time if you already know what you want to ask the user.

Setup Forms

Forms can be enabled under Panel Settings > Form Options > Edit Forms Options. In the new pop-up window, you can now enable and edit your own Form.

Form Options

You can add up to 5 questions in the Discord form. This is a Discord limitation. Each question can have a placeholder in the input field, a minimum and maximum input, multi-line, and also the option to have the answer required.

Options

Question Title ➞ Your Question goes here
Question Placeholder ➞ The placeholder text in the input field
Required ➞ If enabled, the user has to answer this question, to submit the form
Multi-Line Input ➞Allows the user to input multiple lines
Minimum and Maximum Input ➞ Set a minimum and maximum input value for the user

Displaying the Answer

To display the answers from the user, you need to enable Auto display form results on the ticket message as an additional embed

If you don't want a second embed, go into your Panel Configs > Ticket Options > Edit Ticket Message. You use the variable {create.form.x} and replace x with the number of your question. For example, the response to Question 5 can be displayed with {create.form.5}.

[limber portal]

^^

[humble sequoia]

How does claiming work?

Our claiming feature allows your support team to assign tickets to a support member. With this feature you will be able to change the ticket's name, it's category and permissions! We highly encourage you to explore this feature by checking our Claiming Options Documentation

Note: This is a 💎 Premium exclusive feature.

[limber portal]

^^

[quasi yew]

anyone knows how i put many choices to create a ticket in the panel message ?

like the one in #📂│information

[proven sandal]

Hey thanks for this. I have done all of this. The problem is when the user clicks create ticket the form does not appear for them.

[iron night]

Gave +1 Rep to @limber portal

[rustic gale]

Did you make sure to enable the switch at the top that says Enable form?

[deft grove]

Ah, yes
Grant the bot the manage channels permission then

[proven sandal]

I have indeed, I also want the ticket to auto create for a new user as they join the server. Is it possible I’m asking too much of it?

[rustic gale]

Also, did you make sure you set up the form for the correct panel?

If your server has more than one panel, each of them has its own independent settings

which includes the form.

Setting up a form on one panel won't cause the form to be set up on any others.

[proven sandal]

okay, i see i see. I'll have a play around. Thank you. ❤️

[iron night]

Gave +1 Rep to @rustic gale

[rustic gale]

In case that also doesn't solve the issue, you can try using the /debug command and letting me know. That will let me take a look at your settings and i'll check for anything unusual

Finally, as for making tickets automatically for new users

That's not possible with Ticket Tool alone

But it's possible with Ticket Tool + another bot that can send custom responses when a user joins.

[proven sandal]

okay lovely, and would i be able to use carlbot or mee6 for that?

[rustic gale]

I don't know enough about Carl or Mee6 to say.

You have to make the bot say

$new 123456789
in a specific channel when a user joins. Except it's the user's ID instead of 123456789

[vapid nymph]

Does ticket tool have stuff like this?

[rustic gale]

The first one looks like something that could be set up with Ticket Tool. Closed schedule with a custom closed message

The second one can't be done with Ticket Tool.

[vapid nymph]

Oh alright thanks

[iron night]

Gave +1 Rep to @rustic gale

[rustic gale]

I have to add that this is with premium only

[vapid nymph]

hm

[rustic gale]

You may have better luck using Sapphire for all of that.

@obtuse kraken help

[obtuse kraken]

<:emote:865893025837350922> Available commands

Use @obtuse krakenhelp <command> to get more information

@obtuse krakenhelp
@obtuse krakeninfo
@obtuse krakenlist
@obtuse krakenping
@obtuse krakenguildmembercount
@obtuse krakenreport
@obtuse krakensetslowmode
@obtuse krakenwarns
@obtuse krakensetup
@obtuse krakenfrsetup
@obtuse krakendesetup

[rustic gale]

That's Sapphire.

It's a more general-purpose bot than Ticket Tool, and the messages from your screenshot can all be done with it.

[rich haven]

hello gamers, i have a ticket that was closed and deleted, but shows up for a mod on my team, and they cant get rid of it, and the ghost ping it brings. any known fixes? when they open it, there is no message history and its simply a broken/bugged channel. they can type but no messages send

[jade topaz]

if their on phone it usually fixes it self if they stay on the same discord server,go to another channel and restart the app

[rich haven]

ty ty

[iron night]

Gave +1 Rep to @jagged grotto

[dreamy pivot]

I wish the moderators to have permission to manage message server wide, except in newly created ticket channels? How do I achieve this through ticket tool dashboard?

[jade topaz]

Hello, Go to your server dashboard -> Panel configs -> Permissions and go to edit opened / manage message
Unless I'm mistaken, you can also set the role permissions directly from your server settings -> roles

[dreamy pivot]

Thank you. This option helped resolve the problem

[iron night]

Gave +1 Rep to @harsh shuttle

[jade topaz]

😋

[oak meteor]

Hi! I have a ticket bot set up that si supposed to move the ticket to a hidden channel when the ticket has been closed, however the last few tickets have not moved once they were closed. I tried to move them myself by changing the channel but it won't let me click the closed ticket channel.

How can I fix this?

[ionic path]

Can you guys fix the dashboard not working in Chrome? It works in any other browser, but I don't know why it doesn't in Chrome.

[jade topaz]

Hello, go to your server dashboard -> panel configs -> category -> and select the category you want the tickets to close

[oak meteor]

I don't see that option on the dashboard

[oak meteor]

Apparently I can't get to that section

From either the app or the browser

[violet jacinth]

Is there like an accept/decline function for tickets?

[oak meteor]

A close button

[limber portal]

Hey, can you please send the url?

[toxic aurora]

is this possible with this bot?

[humble sequoia]

<:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706> Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on

First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

• Panel doesn't send? Make sure you have a valid emoji selected
• Option doesn't show up? Check if two options have the same panel in the DropDown Editor

$dropdown

[limber portal]

%^

[toxic aurora]

need preimium or nah?

[ionic path]

https://tickettool.xyz/dashboard/hiddenid:)/configs#pc-menu

[limber portal]

Try removing the #pc-menu part

[limber portal]

Not for dropdowns

[ionic path]

Nope, still the same error.

[limber portal]

Is this for the whole dash or just a specific menu?

[ionic path]

The whole dashboard, I can't see or change anything.

[limber portal]

Are you using any vpns/adblockers?

[ionic path]

Nope

[humble sequoia]

https://tickettool.xyz/manage-servers

[glossy vapor]

Help

[idle flint]

The message tells you everything you need to know.

Your server has 500 channels (the discord channel limit is 500). You need to delete channels before you can create more.

[robust sandal]

Pe marandu omombe’u ndéve opa mba’e reikuaava’erã.

Nde servidor oguereko 500 canal (pe límite canal discord rehegua haꞌehína 500). Tekotevẽ rembogue umi canal ikatu mboyve remoheñói hetave.

English (en) → Guarani (gn)

[little cairn]

Hello, can anyone assist me?

I am wondering if it's possible for me to sell a couple skins, then with the balance I have purchase a higher valued skin.. But after I buy the new skin how do I withdraw it to my steam inventory? and is there a fee for the transaction?

[idle flint]

You are on the wrong discord server. This is the Ticket Tool bot support server

[little cairn]

oh. 🙈🙈 whoops

[rough dune]

Hi i was looking into the tickets i have and they are all the old panels i used to have and not the newer ones is their a way to fix this?

[pseudo ravine]

Hey there. Have you sent the new panels yet?

[rough dune]

Yes

[pseudo ravine]

Have you deleted the old panel message in your server?

[rough dune]

I think so

I deleted the panels from the old ones i have but now the ones we made aren’t showing up

[pseudo ravine]

Could you elaborate please

[rough dune]

Like the old panels I deleted them on the website and synced many times but its still not showing up

[pseudo ravine]

The panel message?

[rough dune]

No the ones i used to have they have been deleted but the new ones we made aren’t showing up on the website

[pseudo ravine]

Could you please send the server ID

[rough dune]

Yes

1147996390237151242

[pseudo ravine]

Thank you

[rough dune]

Here’s also proof of the website and the panel we have sent

[pseudo ravine]

It seems as if you've deleted all your panels

[rough dune]

I deleted the old panels not the ones that are in my server right now

[pseudo ravine]

The panel message doesn't reflect what's on the dashboard in real-time

If you try to create a ticket, it will send an error

[rough dune]

I opened a ticket and it worked

Its just not showing on the website

[pseudo ravine]

Very odd

Just out of curiosity, what happens if you run $panel 1 inside a channel? Preferably a private channel

[rough dune]

in one of the tickets or just in a staff channel

[pseudo ravine]

Staff channel would be better

[rough dune]

Says i havent setup

Is it possibly someone can make a ticket thing and just send it to my server

[tropic crown]

How did I get my cc back since it's banned and I'm in jail?

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[pseudo ravine]

You can recreate a panel yourself, assuming that's what you're referring to

[rough dune]

Hm ok i had a freind help set it up so wondering if they did that

[pseudo ravine]

I'm just saying that none of us will just create it for you. Anyone with the specific permission and create panels in your server

[rough dune]

No i mean a freind i asked who was a admin to help me with it

[tropic crown]

alguien me puede ayudar para recuperar mi cc

[pseudo ravine]

You were told previously that we cannot help you

[pseudo ravine]

Read this ^

[pseudo ravine]

Then yes, your friend can help you

[rough dune]

Ok then i will reach out to them and see if we can figure it out

[pseudo ravine]

Alright

[sand silo]

Hello. I can have only certain roles be able to create a ticket if its a button. But if the ticket creating is through a dropdown, can I still filter which roles can create each ticket from the dropdown?

Say I have a dropdown with 3 different ticket options, and wanted only 1 role to be able to create the 1st ticket, another role for the 2nd, and another for the third. Is that possible?

[wraith peak]

How to claim game price
Explain step by step pls

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[left steeple]

Help I tried using commands a few days ago but this appears

[scenic plinth]

Português or English?

The bot cannot see the channel to provide a response to the command. Please allow it permissions to read messages to that channel.

O bot não pode ver o canal para responder ao comando. Por favor, conceda permissão para ler mensagens nesse canal.

[violet jacinth]

Can you do multiple choice questions in ticket tool or nah?

[slender minnow]

You can have a dropdown or multiple buttons attached to one embed.

[fiery heart]

idk how like tickets work ive seen them on dc servers but to get them to only allow certain roles incuding the person who made it and noone else exept people who can help is confusing to me. Could anyone help

[idle flint]

You can limit them in the button options

[humble sequoia]

Button Options

Enable Button
Hide or show the button

Emoji
Select an emoji to show on the button
You can either select one or use a valid Emoji ID

Button Text
Edit the text that's shown on the button

Button Color
Select one of four colors for the button. Grey, Green, Red, Blue.

Support Team Only
Enable this to only let your support team click that button

Allowed and disabled roles
Edit what roles can use or not use this button

$buttonoptions

[fiery heart]

Thanks @idle flint

[iron night]

Gave +1 Rep to @idle flint

[fiery heart]

op

[tribal valley]

Just wondering is a way to make it so only a certain role can open a ticket?

[idle flint]

See the message above - put the role in Allowed Roles for the Create Ticket button

[tribal valley]

Thanks

[iron night]

Gave +1 Rep to @idle flint

[ionic path]

Hello, again! I would like to know if there is any way that everytime a moderator closes a ticket, it shows a message asking the ticket creator if they don't have any other questions, just like the feature in your guys' ticketing system. I was thinking if that was maybe a custom command that triggered a custom message like this?

[jade topaz]

p sure you can edit the close request thing

[limber portal]

Dashboard > panel configs > general > 2 step close

[jade topaz]

Go to the dashboard and click messages,click edit close question,and change it

[ionic path]

Oh I'd never think of that, thanks!

[iron night]

Gave +1 Rep to @limber portal

[limber portal]

No worries

[jade topaz]

This is for changing the text* btw

[wide fable]

Hi! When you open a ticket and it gives you the :

@___ Welcome
Support will be with you shortly.
To close this ticket react with 🔒

How can i edit this text?

[ionic path]

Panel Configs → Ticket → Ticket Message (Edit Ticket Message)

[wide fable]

Awesome, i'll try this in a second! Thanks so much

[iron night]

Gave +1 Rep to @ionic path

[ionic path]

No problem :)

[wide fable]

Is it possible to change the presets for all tickets messages?

[ionic path]

Unfortunately I don't think so, you'll have to do it manually one-by-one.

[jade topaz]

Currently setting up ticket tool and when I send the panel to the channel, it's sending two of the buttons when I only set up one.

[low sky]

Everytime I press create a ticket it says interaction failed, I do not know how to fix this.

It’s been like this for atleast a month now

[humble sequoia]

━━ Slay3r203's inquiry has been moved to a ticket ━━

[pseudo ravine]

Hey there. Is this in your server?

[low sky]

Yeah

[pseudo ravine]

Could you please run the /debug command

[jade topaz]

https://cdn.discordapp.com/emojis/818757771310792704.webp?size=44&quality=lossless

[low sky]

ok I’ll try that

[limber portal]

Hey, head to dashboard > panel configs > panel and remove any attached panels

[low sky]

It just does this

[pseudo ravine]

sacrifice, read the tt message

[limber portal]

Missed it myb

[pseudo ravine]

all good

[pseudo ravine]

Did you run the command on this account?

[low sky]

yeah

[pseudo ravine]

Could you run it again please

[low sky]

I’ll try

It just says the same thing

[pseudo ravine]

It's usually because Ticket Tool doesn't have either the View Channel and/or Send Messages permission, make sure that Ticket Tool has both permissions in the role and inside the channel

[low sky]

alr

I try to go to dashboard and it says to switch my bot so I use bot switcher but again it jst says this

[pseudo ravine]

Do you have premium?

[low sky]

I tried that free trial a while back and ever since then it wouldn’t let me switch the bots or it wouldn’t em

work*

[pseudo ravine]

But you currently don't have premium?

[low sky]

no

sorry late response but yeah I don’t I tried the free trial for a week and ever since then it wouldn’t let me switch it back and nothing will work

[pseudo ravine]

Could you send the server ID please

[low sky]

like a link?

[pseudo ravine]

No, please delete the link in my DMs. I just need the ID of the server, or the name if you don't know the ID

[low sky]

The name of the server is: Σ ·KREW Collab! ༊*·˚

[pseudo ravine]

Interesting

Could you please give Ticket Tool the Administrator temporarily

[low sky]

how

[pseudo ravine]

Server Settings > Roles > Ticket Tool > Permissions > Scroll all the way down to Administrator

[low sky]

oh yeah ok I did that

oh my gosh 🤦 I should’ve just done that in the first place it works now thanks @pseudo ravine

[pseudo ravine]

You're welcome, glad I could help!

[jade topaz]

Hola

[torn mauve]

I would the bot ping the staff, i think it work with this {Role ID} in the embed, but when i create a ticket i don't get the ping

[limber portal]

The ping has to be outside the embed

[torn mauve]

How?

and where, send me a pic

[torn mauve]

Oh ok

And if i want do it in the embed?

@limber portal

[limber portal]

It’s a discord limitation, pings inside embeds won’t actually ping

[torn mauve]

Peccato

[fluid heron]

HI! I would like to figure out if i can upload a pic that stored on my computer to the panel embed on ticket tool even though it doesnt have an url

[idle flint]

Hi there. To intergrate images into TicketTool, you need a url. Two options:

• Use an online image saving site (we are not affiliated with any, but if you google them there are many out there)
• Upload the image into your discord (in a spam channel or similar), the right click and "copy link"

[fluid heron]

Thak you! Ive done custom images for my discord and saved them to my computer so the werent internet based images.

[idle flint]

All good, note that if you do the second option, If you were to delete the image from within your discord channel at some point. It will continue to be available through the Discord cache for a period of time before becoming unuseable (so only use the discord option if you plan on letting the image remain in a spam chanel for the entire time you want to use the image url)

[fluid heron]

Thank you!

[iron night]

Gave +1 Rep to @idle flint

[wintry loom]

Hey if it what am I supposed to do when this happens?

[idle flint]

The bot doesnt have the View Channel permission

[humble sequoia]

What permissions should I give to Ticket Tool?

When first invited to your server, Ticket Tool should have the permissions shown below in order to ensure an appropriate functioning:

When customizing permissions for the different ticket participants, you must make sure Ticket Tool has the permissions you want it to grant to others, you can learn more about this here.

Missing Permissions
This error is a direct outcome of the bot missing permissions as depicted above. When troubleshooting this error we suggest you go through these steps:

• Use the </debug:1029783024264564765> command to check if the bot is lacking core role or channel permissions.
• Compare the category/channel's overrides and contrast them with the bot's roles to identify any permission denial that is breaking the functioning
• If you can't still figure it out, let our <@&540295656720302081> know so they can guide you through

Additional Resources

• If you are a server administrator and would like to understand more how to set up your server's permissions, we suggest checking the Discord Support Knowledge Base
• If you are a bot developer and are interested in the internal permission hierarchy we suggest you this part of the Discord Developer Docs

Important Note

- Giving Administrator permissions is NOT required and we do NOT encourage you to do unless you are trying to troubleshoot your permissions setup.

[wintry loom]

Thanks

[balmy jacinth]

ive added ticket tool to my server but i keep getting this error

https://prnt.sc/qHW9ciGILrJt

[hushed cedar]

Help

[jade topaz]

This error takes place when your server has reached the 500 channel limit Discord has per server
Delete tickets, or other channels, on your server

[hushed cedar]

Thanks

[iron night]

Gave +1 Rep to @harsh shuttle

[jade topaz]

ticket tool has access to the channel?

[hushed cedar]

No

It's a big server, so I'll have to wait for tickets to become free.

[jade topaz]

If ticket tool doesn't have access to the channel, it won't be able to respond to the command.

[dusky finch]

Hello so my members can't make it ticket says they don't have permission how do I fix this?

[idle flint]

Probably check your Dashboard > Panel Configs > Buttons > Create Ticket button.

[humble sequoia]

Button Options

Enable Button
Hide or show the button

Emoji
Select an emoji to show on the button
You can either select one or use a valid Emoji ID

Button Text
Edit the text that's shown on the button

Button Color
Select one of four colors for the button. Grey, Green, Red, Blue.

Support Team Only
Enable this to only let your support team click that button

Allowed and disabled roles
Edit what roles can use or not use this button

$buttonoptions

[jade topaz]

can someone help

[ionic path]

Hello! Your server has reached the channel limit, which is 500 channels. In order to continue creating other channels or tickets, you'll need to delete some channels.

[jade topaz]

its not my server

[ionic path]

Then you'll have to contact a server owner or administrator about it.

[jade topaz]

ok ig

wait what does the error even mean

and that server dosent even have 500 channels

[ionic path]

It has less than 500?

[jade topaz]

ye

only 14 channels

[ionic path]

Weird, if you're not an admin in that server please contact an owner or admin, and if they are also having trouble with it, they can either come here or make a ticket so a support member can help them.

[jade topaz]

it also happened with other servers

i delete some other servers on my tab then it worked but now its not

[ionic path]

Yeah, maybe there is really an issue with creating tickets. If you need further assistance you can wait for a support member to reply to you as I'm not one, or you can open a ticket in #🎫│make-a-ticket.

[humble sequoia]

━━ cookie's inquiry has been moved to a ticket ━━

[sly venture]

Can we open transcript ticket? Please

[median wigeon]

Is there something i can help you with?

[sly venture]

Yeah,I want to reopen a ticket that has been transcribed, it's important.

[limber portal]

Hey, unfortunately this isn’t possible

[smoky shoal]

Is there a way to make the tickettool timestamp works outside of tickettool? like this <t:{time+43200}:R>

[final garnet]

@humble sequoia

[bright bronze]

How can I send more than one ticket in one message?

[humble sequoia]

Multipanels

For more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Panel -> Attached Panels

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[dreamy pivot]

Could I have the ticket generate in a particular thread in a forum instead of new channels in a category? That way we can keep it all organized and out of view.

[limber portal]

Hey there, forums are not supported but if you have premium you can use thread style tickets which use threads in a channel

[dreamy pivot]

thank you!

[iron night]

Gave +1 Rep to @limber portal

[limber portal]

No worries

[timid drift]

سلام عليكم في سبروت عربي؟

[limber portal]

$articket

[humble sequoia]

فريق الدعم الفني العربي

عميلنا العزيز ان كنت تبحث عن مساعدة يرجى فتح تكت خاص بفريق الدعم الفني العربي
اذهب الى#🎫│make-a-ticket
ثم قم بلضغط على الايموجي الاتي (🇯🇴)

[limber portal]

^^

[marble flower]

does anyone know how to do this? like add an emoji and a custom name for when they open the ticket.

[humble sequoia]

Ticket names

The ticket name is the default channel name of all tickets. To edit it, go to your Dashboard > Panel Configs > Ticket. There you can edit the channel name of opened and closed tickets. You can also use variables in there.

Note: This is a premium feature

[marble flower]

Thank You

[pseudo ravine]

You're welcome, glad I could help!

[tame tusk]

pls fix this i cant setup the ticket tool in my server

[pseudo ravine]

Hey there. Could you please run the /debug command

[marble flower]

Hello, does anyone know how i can make the text bigger/bolder like this

: https://cdn.discordapp.com/attachments/1121214747686219776/1173351646080802826/image.png?ex=6563a3e0&is=65512ee0&hm=eeae8f485679f200cd7221b5fa9d17679ea8551b9bfafa18861fea9408d03f34&

[limber portal]

Hey there, you can try discords markdown (placing a ## before the sentance, e.g ## Get the support you deserve)

[marble flower]

Yea i tried that before

it just does that. makes it look bad.

[limber portal]

Markdown doesn’t show in the message preview on the dashboard

[marble flower]

So if i was to post it, it would make it big?

[marble flower]

ahh it worked

[limber portal]

Amazing

[marble flower]

thanks so much ❤️

[limber portal]

Glad to be able to help

[errant granite]

@limber portal can you help me?

[limber portal]

With?

[fervent nimbus]

Quick question
If i do for example the 7 day free premium trial, and it runs out, what stops working? does it just not let me edit/use those features and any feature i had before activley going still work? or would everything premium stop working?

[wary notch]

I cannot figure out how to cancel sub, i tried going to the page but it says this even though im still being billed

[humble sequoia]

<:TicketToolOffline:1018980643092312155> Cancel your subscription

We're sorry to see you go!

To cancel your Ticket Tool Premium Subscription, just head over to your User Settings in Discord, then Subscriptions. Look for Premium Apps and click on Manage Subscriptions. There you can cancel your subscription at the end of your billing cycle.

User Settings > Subscriptions > Premium Apps > Manage Subscriptions > Cancel

[limber portal]

^^

[limber portal]

Hey, premium features would just stop working

[wary notch]

😭

[limber portal]

Seems like it may be a discord issue as it’s not loading - I have to get off now so can’t help further but I would advise making a billing ticket in #🎫│make-a-ticket

[errant granite]

When I want to open a ticket, everyone looks at it.

@limber portal

[errant granite]

Can anyone help me please

@pseudo ravine

@old steeple @covert swallow

[jade topaz]

don't ping staff, what your problem

[errant granite]

When I want to open a ticket, everyone looks at it.

[jade topaz]

on your server?

[errant granite]

Yes

[jade topaz]

check permissions for everyone from the ticket tool dashboard and see if you have "view channel"

[errant granite]

But everyone look

[jade topaz]

Go to dashboard ticket tool -> select your server -> panel configs -> go to "permissions" check if you have "view channel" bro

[jade topaz]

Reopen a ticket and check if everyone has access to the ticket

[errant granite]

Can you come my server ?

[jade topaz]

yes sir,

[errant granite]

Okey, come dm

@jade topaz Thank you so much

[iron night]

Gave +1 Rep to @harsh shuttle

[jade topaz]

You're welcome, glad I could help ! 🫡

[cursive phoenix]

Reminder:

[lapis notch]

How do I un-suspend my account

I've been trying to do this for a week now.

[cursive phoenix]

Is this ticket tool related ?
If not sorry but you are in the wrong server

[jade topaz]

I'm not in a position to cause damage to other members' servers, I'm just here to help

[lapis notch]

Yes. I was told it was resolved meaning my account should be unlocked but it's not

[cursive phoenix]

For this server?

[lapis notch]

For TYR REWARDS

[cursive phoenix]

It doesnt matter we state this for a reason

[cursive phoenix]

You are in the wrong place

[lapis notch]

Okay. Where do I go

[cursive phoenix]

We are the support server for ticket tool bot

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[plucky sand]

how do I setup automation to delete a ticket if ticket owner doesnt respond within 1 day?

[steel basalt]

You need premium for that

[plucky sand]

@steel basalt I have it

[steel basalt]

You dont have the premium role thoough

[plucky sand]

@steel basalt i havent linked it I guess but I have ticketool premiun

[steel basalt]

okay so you have to go here and set up an automation

[plucky sand]

@steel basalt is their a way to only do it to unclaimed tickets? wanna prevent from deleting claimed tickets

[cursive phoenix]

i was able to get your premium role setup for you @plucky sand 🙂

[steel basalt]

if someone claims the ticket and types a message, closing it shouldnt happen

i dont have premium so i cant show you but it shouldnt be too hard. screenshot me the options for the automation

[plucky sand]

this is what i got but not working

[steel basalt]

okay. what are options for "if a message is NOT found"

send an image of the available options for that

[humble pike]

How do I set up the form ticket tool feature in my server for when creating a ticket?

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[steel basalt]

okay that should be fine

im not sure why it wont work

[humble sequoia]

Pop-up Forms

A Discord Form lets the user answer individual questions in a pop-up Form, which then displays the answers in the ticket message. This can save time if you already know what you want to ask the user.

Setup Forms

Forms can be enabled under Panel Settings > Form Options > Edit Forms Options. In the new pop-up window, you can now enable and edit your own Form.

Form Options

You can add up to 5 questions in the Discord form. This is a Discord limitation. Each question can have a placeholder in the input field, a minimum and maximum input, multi-line, and also the option to have the answer required.

Options

Question Title ➞ Your Question goes here
Question Placeholder ➞ The placeholder text in the input field
Required ➞ If enabled, the user has to answer this question, to submit the form
Multi-Line Input ➞Allows the user to input multiple lines
Minimum and Maximum Input ➞ Set a minimum and maximum input value for the user

Displaying the Answer

To display the answers from the user, you need to enable Auto display form results on the ticket message as an additional embed

If you don't want a second embed, go into your Panel Configs > Ticket Options > Edit Ticket Message. You use the variable {create.form.x} and replace x with the number of your question. For example, the response to Question 5 can be displayed with {create.form.5}.

[jade topaz]

@humble pike

[pseudo ravine]

they moved to a ticket

[humble pike]

[pseudo ravine]

hence the message under them

[hollow shale]

yo guys

[viral mirage]

Heya, does anyone happen to know how to make it to where the tickets channel name is something other than like “ticket-0001”

[humble sequoia]

Ticket names

The ticket name is the default channel name of all tickets. To edit it, go to your Dashboard > Panel Configs > Ticket. There you can edit the channel name of opened and closed tickets. You can also use variables in there.

Note: This is a premium feature

[viral mirage]

Is there a way to make it to where the open ticket pops at the top of the server with no category attached?

[steel basalt]

just dont assign a category

[steel basalt]

you need ticket tool premium for this

[viral mirage]

You

[steel basalt]

me?

[viral mirage]

Are a genius !!!

[steel basalt]

AHAHAHAH thankss

[viral mirage]

Sorry i use delay for more effect but the slowmode caught me lacking

[viral mirage]

If i get premium and then don’t make another payment after will it just take away all of the aesthetics i made ?

[steel basalt]

Most likely

And if you use the gold bot, it’ll leave your server once the subscription is up

[viral mirage]

Should i open a ticket to ask?

[steel basalt]

If you’re really interested in the answer, sure

[viral mirage]

Okay, brb

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[steel basalt]

This is a problem on the servers end.

If I know correctly, they’ve set so a max of 1 ticket can be open for this panel. You opening a ticket would make 2 tickets, which they’ve set to be over the limit

[gleaming turret]

👍

[tacit grove]

is anyone willing to help me setup ticket tool in my server?

[inner scarab]

Anyone have cashapp?

[pseudo ravine]

For what reason exactly? This isn’t a place for asking or giving money

[inner scarab]

I Need medicine lol

I have chemo treatments

[pseudo ravine]

Not the right place to ask, sorry

[inner scarab]

It’s okay

[stone shore]

Have a specific command to call a correct panel? 🤔

I'm using $new ${userid} Ticket but always call the first panel, I want call the second panel manually, without being created by the 'send' button on the website

[limber portal]

Inside dashboard > command style, you can select different channels that are monitered for the panels $new command - so you can have one channel set up where $new creates a ticket on one panel, and another channel where $new creates a ticket on a seperate panel

[stone shore]

Thank you so much!! I did it!

[iron night]

Gave +1 Rep to @limber portal

[limber portal]

No worries, glad to be able to help

[modest oxide]

.

[limber portal]

Hey, do you need ticket tool help?

[sinful forge]

Hello I do

How do I cancel my premium subscription?

[humble sequoia]

<:TicketToolOffline:1018980643092312155> Cancel your subscription

We're sorry to see you go!

To cancel your Ticket Tool Premium Subscription, just head over to your User Settings in Discord, then Subscriptions. Look for Premium Apps and click on Manage Subscriptions. There you can cancel your subscription at the end of your billing cycle.

User Settings > Subscriptions > Premium Apps > Manage Subscriptions > Cancel

[limber portal]

^^

[tawny zodiac]

How automation

[sinful forge]

Can this be done on mobile?

[limber portal]

I believe so - it's been a little bit of time since I used it but the subscriptions tab should be there

[humble sequoia]

Automation <:beta1:1022173658610946182><:beta2:1022173656492810340>

With Ticket Tool's automation, you'll be able to customize your ticket system workflow! Using the Automation Editor you can:

• Chose out of 6 different triggers
• Set a Message Watcher to wait for a message for a given time, or to wait for the absence of them
• Add delays on the execution of actions after the trigger or watcher finds a message!

Automation Command

Automations can be stopped, by running the /automation stop command inside the ticket you want it to stop in. Restart it with /automation start You'll also be able to view the current status of the automations with /automation.

__Important Notes__

- Automation is on ALPHA TESTING PHASE, things might work unexpectedly or not at all. 
- Any automation will run for a maximum of 7 days or until the ticket is closed, afterward, it will stop checking
+ You can have 5 automations per panel

[limber portal]

check out

[tawny zodiac]

@limber portal

[limber portal]

What specifically are you trying to do?

[tawny zodiac]

automaiton role @limber portal

[limber portal]

Can you elaborate?

You can set roles to be given on ticket open / ticket close in dashboard > panel configs > ticket

[tawny zodiac]

Can you make a video? @limber portal

[limber portal]

A video of what?

[sinful forge]

i don’t think you can cancel on mobile

There’s no subscription area

[tawny zodiac]

I will give you a picture of the example I need

[tawny zodiac]

Hoe use this @limber portal

[limber portal]

Try looking in manage nitro perhaps

Otherwise log onto discord from safari, it will give you the desktop view

[humble sequoia]

How to automatically ping my support team on a ticket?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to ping your support on
4. Open the Ticket options menu
5. Click on Edit Ticket Message
6. In the Message Content use one of the role mention syntax (**{@Role Name}** / **{Role ID}**)
7. Save changes

Note: For this to work properly, Ticket Tool requires the Mention Everyone permission. Or the role must have the Allow anyone to @mention this role setting enabled

[limber portal]

^^

[fluid fog]

Hello everyone Created a billing ticket 2 hours ago! Can you tell me how long to wait for an answer?

[limber portal]

Hey, you’ll have to be patient when waiting - there is no set response time

[fluid fog]

@limber portalUnderstood thanks!

[iron night]

Gave +1 Rep to @limber portal

[limber portal]

Np

[sinful forge]

it doesn’t

[limber portal]

You have to login

discord.com/login

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[river bridge]

is there a way to automatically open ticket upon a users arrival to a discord server

[pseudo ravine]

Yes, but you would have to use a 3rd party bot to do it

[river bridge]

Okay do you have any pointers?

[pseudo ravine]

You can have the 3rd party bot send a $new command once a member joins, but make sure that you add the bot’s ID in the Dashboard > Server Configs > Bot

[dawn plume]

So for the past few hours the bot is causing some problem where it doesn't open a ticket. Most of the time it shows something went wrong.

And if it somehow works it takes too long to process and then send this message. I can't seem to find the reason why this is happening.
Support tickets and all are working fine. But we are facing problems with normal tickets.

[limber portal]

Hey, that is not ticket tool

[dawn plume]

No
That's our own that reads the info in the form and then shows the data from the game api once the ticket is open

[limber portal]

We can't help with non ticket tool issues

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[dawn plume]

Umm okie

[river bridge]

it would not be able to be done here?

[sick fossil]

i need help :))

i cant close tickets

[limber portal]

Hey, are you receiving an error?

[sick fossil]

the button doesnt work

[sick fossil]

yea!

[limber portal]

can you send a screenshot pls

[sick fossil]

"This interaction failed"

in here?

integration prob?

[limber portal]

Can you run /debug and send a screenshot please

[sick fossil]

and the error comes so fast

i dont wanna kick and re invite it back and loose all the data in the dashboard

am manually deleting the channels for now

lol am not tht dumb

[river bridge]

any1 else know about this

[sick fossil]

well i dont have the ownership with me

u sure the settings wont get lost?

i dont wanna create those 5 panels again

[limber portal]

The bot needs permissions to view the channel and send messages

[sick fossil]

its been given admin perms

ye

[wild spire]

If you enable command style and have another bot that can do $new user ID when a new member joins.
whitelist that bot ID in the ticket tool dashboard

[wild spire]

Did you change the $ prefix in the dashboard?

[sick fossil]

oh yea i did?

[wild spire]

I’m asking if you did 😅

[sick fossil]

i mean yea i did

changed it to /

thats the prob?

[wild spire]

oh that is gonna confuse it a bit.
I wanted to ask to run $debug instead of the slash command.

[sick fossil]

uh lemme try changing its prefix

[wild spire]

Okido

Cause I didnt see a log coming in from you using /debug.

[sick fossil]

oh dam lol

[wild spire]

Let me know if u changed it and ran $debug.
But replace $ with the prefix you’ve set.

[sick fossil]

https://discordapp.com/channels/509192800865353738/662692902245498910/1173729030202196018

[wild spire]

okay and now run it in the channel where u got interaction failed

[sick fossil]

okee

um am still getting the error

cant close the ticket

[wild spire]

If u run $debug in that channel, u get interaction failed as well? Or does debug go through?

[sick fossil]

oh i didnt run tht cmd, i tried creating a ticket and closin it

[river bridge]

is there bots that do that or do i gotta make one

[wild spire]

With the prefix?

[sick fossil]

but when i use the prefix . it comes

[wild spire]

I believe YAGPDB might be your best bet

[wild spire]

did you or another admin fudge in the slash command settings in the server?

[sick fossil]

um im not sure lol

[wild spire]

Also your debug is ticket 0010, your screenshot with interaction failed is 0009?

Its still not the same channel

[sick fossil]

u want the debug cmd to be in the same channel as the ticket? ok wait

[wild spire]

Yes.
It shows a log about that specific channel.
So if the issue is in that channel it might help me more 😅

Also, you didnt kick the bot after creating ticket 0009, right?