🆘│community-support

[rustic gale]

That doesn't sound like a Ticket Tool feature, no

I might be misunderstanding

But if i correctly understand what you want, that can't be done with Ticket Tool, no.

[gritty island]

OK thanks

[wide shadow]

guys

how do we add our form to our ticket message, does it reqire preminum?

pls ping for any responses

[humble sequoia]

━━ flyrl's inquiry has been moved to a ticket ━━

[shadow marlin]

i heard

if i vote i get preimum

[gilded verge]

this information is included in vote command, so yes

[drowsy hare]

this license key was purchased from a turkısh companywıthtl so onlyturks can use it non turkısh people should buy using anathema and shoppy lf you think this is a bug please contact us on discord

bu hatayı alıyorum

ne ypmam lazm

[gilded verge]

Ticket Tool doesn't provide any "license"

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[shadow marlin]

permenent ?

[gilded verge]

wait, shhh... my bad, i thought... //deleted

[gilded verge]

please explain what you mean by permenent

[shadow marlin]

if i boost i get preimum ?

[gilded verge]

if you mean boosts, then #📌│booster-perks

[shadow marlin]

i dont understand

no preiimum ?

[gilded verge]

i don't understand now too...

you can get premium for voting for ticket tool but you can't get premium for boosting

[sonic sphinx]

Guys my DMs with ticket tool bot are deleted how can I get them back I have important stuff in it ?

[dull nacelle]

ticket..ohh...ticket..

[gilded verge]

if in dm's, are you sure it's deleted? maybe you just closed conversation so right-click on Ticket Tool bot and choose option Message 🤔

[sonic sphinx]

i did

[wide shadow]

guys

how ddo we make it that the bot will ping a role once the ticket is created

[wild spire]

in panel configs > messages > edit ticket message.
use the following formats to ping a role

[humble sequoia]

Mentions

Within all the messages the bot sends (both embeds and text) you can mention either channels, roles, or even users, these mentions will only send a notification to the user if they are used within a text field, e.g: a role mentioned in an embed won't ping at all the users who have that role.

For mentioning a role you can use one out of three options:
{@Role Name} ➞ Which is Case Sensitive.
{RoleID} ➞ Replace RoleId with the Id of the role you are trying to ping.
<@&RoleID> ➞ Discord's native syntax to ping roles.

<#ChannelID> ➞ Mention a channel by its ID.
<@UserID> ➞ Mention a user by its ID.

[scenic plinth]

@dull aurora We not even 10 minutes ago said in a ticket we cannot help you. That still applies. If you cared to actually read the message further, you would see where you need to go to resolve your issue. I have deleted your message because of indirect advertising, but please do not ask about this again. Read the message instead of rushing to conclusions.

[wide shadow]

tysm for the help

[lilac pawn]

Hello

I'm Turkish. Turkish Support??

@severe path

[twin willow]

benefits of ticket tool

[thorn barn]

How to get id of a panel?

[low moon]

Do you have developr mode enabled?

[thorn barn]

yes

you mean on discord right?

[gilded verge]

Panel ID you can find on the left,
my example:

[thorn barn]

ah bruh

i tought i had to run /id

[thorn barn]

is it possible to send the panel in ephemeral?

[gilded verge]

panel must be visible to use it, otherwise use Command Style if you want to open tickets without the panel (so via command)

[winged lily]

How do I close all tickets at once?

[rustic gale]

Not possible

You can delete all tickets at once, though.

No transcripts will be generated, however

[winged lily]

Oh how?

?

[rustic gale]

With the /purge command

(Server owner only)

[winged lily]

Okay

[twin willow]

how much is ticket tool prem

[humble sequoia]

Discord Ticket Tool Premium <:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706>

Premium can now be purchased directly through discord! Either in the app directory (server settings) or directly from the bots profile.

<:TTWarning:1034178155872784494> Important Information <:TTWarning:1034178155872784494>

ONLY purchase premium through ONE of the two Ticket Tool Bots. If you purchased premium on the primary bot (White logo) and plan to use the premium bot, don't kick the primary bot!

What's different?

The Monthly price changed from $6.00 to $5.99
Yearly subscriptions are not yet available
Don't kick the bot, otherwise, the subscription will be canceled automatically
You'll need to buy the subscription from a computer or on the Application Directory
You might need to run the /premium command on your server to sync the premium status with your dashboard
A subscription can not be transferred between Servers

[alpine delta]

Just a quick question, when a ticket is closed why does it kick out the Support Team Role?

[pseudo ravine]

Hey there. You most likely put the View Channel permission as for your Support Team when a ticket gets closed

[alpine delta]

And how would I go about changing that? 😅

If I do it through channel settings and put view channel as a ☑️, then they'd be able to view all the tickets even ones that are meant for owners?

Since the channel override would give them automatic access

[pseudo ravine]

You can go to the Dashboard > Permissions > Support Team > Edit closed > View Channel should be

Note: This will only affect newly created tickets

[shy path]

mention

[alpine delta]

The dashboard shows this?

I don't see where "Permissions" are?

NVM

It's in my face lol 😭😭😭😭

[pseudo ravine]

No worries

[vernal surge]

Hello, someone can help me figure out what to do to add more button to this message? when I hit the update button I can only see two

[rustic gale]

Head to Panel Configs in your dashboard

select the || Ticket Panels || panel at the top

head to the “Panel” submenu

in Attached Panels, add more panels

then update the panel message

that's about it

[vernal surge]

yes, thank you

[mellow forge]

Hi. Has anyone encountered this today?
Only just started happening and I only have 16 tickets in the category

[wild spire]

Thats not our bot, looking at the profile picture

[mellow forge]

I am so sorry 🙈

[cedar jackal]

How can I do it that the tickets are others for VIPs as for everyone?

[mellow mist]

how to enable claiming

[humble sequoia]

User's issue has been solved in another channel.

[crude hedge]

How do I disable these emoji's? Thank you.

[rustic gale]

You gotta delete them one by one, then disable the Add Reactions permission in the channel permissions

@crude hedge

[crude hedge]

Ok. Thank you

[iron night]

Gave +1 Rep to @rustic gale

[light spindle]

How can you add logs to ticket tool

?

[humble sequoia]

Logging Options

With Ticket Tool, you can customize the behavior the bot takes when logging your tickets! For editing these options follow these steps:

Dashboard ➞ Panel Configs ➞ Logging Options

Logging Channel
Here you will define which channel @humble sequoia will save the Logs in (ticket created/deleted/closed, etc.)

Logs you can save:

➞ Ticket Created ➞ Logs when a ticket is created
➞ Ticket Closed ➞ Logs when a ticket is closed
➞ Ticket Opened ➞ Logs when a ticket is opened
➞ Ticket Renamed ➞ Logs when a ticket is renamed
➞ Ticket Deleted ➞ Logs when a ticket is deleted
➞ Transcript Saved ➞ Logs when a ticket is saved

Select with (disable) or (enabled) which logs you would like

Below you can see an example of what the Logging Options will look like:

[limber portal]

Check out this ^^

[main ember]

Hi, i'm currently using the thread style tickets and was wondering if I could add my support role to see the tickets created without pinging them. Is there a way?

[rustic gale]

Pinging roles is how users and roles are added to threads.

You can put @silent at the start of the ticket message

That will avoid sending mention markers.

[drifting rose]

Can someone help me how can we do like-

• if someone opens a ticket on my server and it will open like a different panel where it asks like your discord user and some question after filling those then only we can create the ticket

[humble sequoia]

Pop-up Forms

A Discord Form lets the user answer individual questions in a pop-up Form, which then displays the answers in the ticket message. This can save time if you already know what you want to ask the user.

Setup Forms

Forms can be enabled under Panel Settings > Form Options > Edit Forms Options. In the new pop-up window, you can now enable and edit your own Form.

Form Options

You can add up to 5 questions in the Discord form. This is a Discord limitation. Each question can have a placeholder in the input field, a minimum and maximum input, multi-line, and also the option to have the answer required.

Options

Question Title ➞ Your Question goes here
Question Placeholder ➞ The placeholder text in the input field
Required ➞ If enabled, the user has to answer this question, to submit the form
Multi-Line Input ➞Allows the user to input multiple lines
Minimum and Maximum Input ➞ Set a minimum and maximum input value for the user

Displaying the Answer

To display the answers from the user, you need to enable Auto display form results on the ticket message as an additional embed

If you don't want a second embed, go into your Panel Configs > Ticket Options > Edit Ticket Message. You use the variable {create.form.x} and replace x with the number of your question. For example, the response to Question 5 can be displayed with {create.form.5}.

[drifting rose]

How to rename a ticket automatic by ticket tool bot when ticket being created

[idle flint]

Here is the info:

[humble sequoia]

Ticket names

The ticket name is the default channel name of all tickets. To edit it, go to your Dashboard > Panel Configs > Ticket. There you can edit the channel name of opened and closed tickets. You can also use variables in there.

Note: This is a premium feature

[drifting rose]

Thanks

[iron night]

Gave +1 Rep to @idle flint

[lethal field]

How can I change the ticket number?

[light spindle]

Thx

[iron night]

Gave +1 Rep to @limber portal

[gilded verge]

if that's what you meant:

[lapis fern]

Well the claim button doesn't show up although I set that the button should appeare

What can I do?

[humble sequoia]

Claiming Options

Claiming allows you to change the ticket name, category and permissions. To use it you have to enable it first on your Dashboard > Panel Configs > Claiming

Note: This is a premium feature

[next socket]

Hello Team

I have an issue with my DT account. Can someone help me out please

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[wise grotto]

Does anyone know how to make the ticket tool bot so that only staff can close the ticket? I saw the option before but I can no longer find it

[slender minnow]

Buttons > Settings > Enable support team only

this will only allow roles added as support team to use the button

[wise grotto]

Yesssss, I knew I've seen it somewhere! I was already looking through the community support history. Thank you so much! ❤️

[iron night]

Gave +1 Rep to @slender minnow

[wise grotto]

When I have an allowed role, are other roles automatically not allowed or do I have to add them manually to the "disabled roles"

[slender minnow]

if you are using the above method, then there's no need to add any roles under Disabled Roles

just make sure that the role you want to give access is added as support team

[wise grotto]

Got it, appreciated. Thank you so much. 🙂

[iron night]

Gave +1 Rep to @slender minnow

[wise grotto]

One last question. If I close the ticket it renames the ticket name to closed-number etc. Is there a way to keep the ticket name?

[rustic gale]

Yes, but only with premium

[wise grotto]

Fair enough, is it also only premium that you can set the ticket name when it's created automatically?

[rustic gale]

Yes

[halcyon prairie]

good afternoon

When I use the ''new'' or ''ticket'' command the bot simply does not respond, even with me using the correct prefix, can you help me?

[wise grotto]

If I want to use the /remove command and remove the owner of the Discord server from the ticket, it doesn't let me. It says the user has been removed but it hasn't.

Anyone know a workaround this?

[rustic gale]

Yes. Have that user transfer the ownership of the server to someone else

[rustic gale]

«The application did not respond»

Are you seeing this message when you use a Ticket Tool command in a channel? It may be because the bot is missing permissions in that channel.

Try the following:

1. Right-click the channel, select Edit Channel, then Permissions
2. Scroll down to Advanced Permissions and add Ticket Tool there
3. Make sure that View Channel and Send Messages are for Ticket Tool
4. Save the changes
5. In the channel, use the /debug command to check for any other missing permissions
6. If needed, go back to the Permissions menu and grant Ticket Tool any missing permissions
7. Retry using the command you wanted to use and confirm that it works properly now.

[woven osprey]

im not sure waht to do Category Permission Issues
╰ Missing required permissions for @humble sequoia:
╰ Category #talk to sinnamon is missing or blocking permissions
╰ ViewChannel
╰ skipping this category
Docs page for this error
ff941d18-0ee3-46fa-86d1-ebadb1ef0015

idk what permission is blocked or how its blocked im trying to fix it

[wise grotto]

Thank you

[iron night]

Gave +1 Rep to @rustic gale

[trim quiver]

how to change this text

[mental linden]

Preciso de ajuda

[lapis plinth]

Is there any way of allowing members who open tickets to have image perms automatically?

[rustic gale]

Like it says right there, the View Channels permission in the category you selected

[woven osprey]

look at my ticket

[rustic gale]

You have a ticket? Alright

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[rustic gale]

Panel Configs -> Messages -> Edit Ticket Message -> Embed Editor

[rustic gale]

Everyone here needs help, friend. Ask your question and whoever can help will help.

[robust sandal]

Todo mundo aqui precisa de ajuda, amigo. Faça sua pergunta e quem puder ajudar ajudará.

English (en) → Portuguese (pt)

[rustic gale]

Sure. Panel Configs -> Permissions -> Everyone Opened -> Attach Files

[lapis plinth]

Thank you!

thanks @rustic gale

[iron night]

Gave +1 Rep to @rustic gale

[stray tiger]

Hello I’ve been trying to set permissions for a new role, but once I ticket gets opened they can’t see it I don’t know how to fix it

[rustic gale]

How are you going about setting permissions for the new role?

[stray tiger]

I’ll be honest I have no clue what I’m doing, I had a guy set them up before but he has be unresponsive so I’m trying to do it and I’m lost

I just need the role to see the opened tickets and to type in them

[plain belfry]

How invite the premium bot

[humble sequoia]

Inviting and Enabling Premium Bot

The first thing you will need to do is invite the premium bot, an invite can be found here

Once the bot is in your server we will head to the dashboard and manage your server. When you are managing your server, you want to head into "Server Configs" then click the drop down menu under "Select the bot you would like to use on this server" then click "Ticket Tool#6207" and then save.

[limber portal]

^

[limber portal]

Hey, those customisation options are premium - the 2 other things you are looking for are multipanels and forms

[humble sequoia]

Multipanels

For more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Panel -> Attached Panels

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

Pop-up Forms

A Discord Form lets the user answer individual questions in a pop-up Form, which then displays the answers in the ticket message. This can save time if you already know what you want to ask the user.

Setup Forms

Forms can be enabled under Panel Settings > Form Options > Edit Forms Options. In the new pop-up window, you can now enable and edit your own Form.

Form Options

You can add up to 5 questions in the Discord form. This is a Discord limitation. Each question can have a placeholder in the input field, a minimum and maximum input, multi-line, and also the option to have the answer required.

Options

Question Title ➞ Your Question goes here
Question Placeholder ➞ The placeholder text in the input field
Required ➞ If enabled, the user has to answer this question, to submit the form
Multi-Line Input ➞Allows the user to input multiple lines
Minimum and Maximum Input ➞ Set a minimum and maximum input value for the user

Displaying the Answer

To display the answers from the user, you need to enable Auto display form results on the ticket message as an additional embed

If you don't want a second embed, go into your Panel Configs > Ticket Options > Edit Ticket Message. You use the variable {create.form.x} and replace x with the number of your question. For example, the response to Question 5 can be displayed with {create.form.5}.

[olive zephyr]

The picture ect is for premium?

[limber portal]

Anything you can’t currently customise on the standard bot is premium

[olive zephyr]

Oh, makes sense now icl😭

Appreciate your help, makes so much sense now wow

[limber portal]

No problem

[rustic gale]

Tickets are set up from the dashboard, which is this website

[humble sequoia]

https://tickettool.xyz/manage-servers

[late acorn]

may i know which website?

oh wait i found it thanks

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[limber portal]

@blissful halo ^

[blissful halo]

Thanks

[bold forge]

Can I put many buttons on the ticket panel? if so, show me how to do it pls..'(

[humble sequoia]

Multipanels

For more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Panel -> Attached Panels

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[hoary whale]

Egg

[pseudo ravine]

Do you need any support for Ticket Tool?

[bold forge]

How do I set my own emoji, custom emoji??
<:Nitro:id>

Is it not like this?

[gilded verge]

it is indeed

[bold forge]

Then how do I set my custom emoji? should I put the name and ID together?

[gilded verge]

my example:
(Panel Configs->Buttons->Create Ticket)

[bold forge]

Where can I find the ID??

[gilded verge]

you can use /id command on your server

[bold forge]

ty

thanks @gilded verge

[iron night]

Gave +1 Rep to @gilded verge

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[pseudo ravine]

As you've been told multiple times now, we cannot help you with your issue unfortunately. I suggest deleting this message if you don't want random people to be able to email you

[blissful halo]

Good

[olive zephyr]

@limber portal I don’t know if i can ping you but sorry if i am not allowed to but i got a question

Anyone know why it says no results for me?

im actually so lost rn

[gilded verge]

could you show your panels? i mean please expand panel list
my example:

[sinful bay]

why can i not press on any of them?

[shrewd goblet]

Anyone know why my premium is not showing? I bought it through discord

[limber portal]

Hey, those are premium options

[humble sequoia]

━━ Spencer's inquiry has been moved to a ticket ━━

━━ xc0t0in's inquiry has been moved to a ticket ━━

[sand pond]

Hi all. How can I rename bot and change the logo? /rename option doesnt work

[humble sequoia]

Ticket Tool Custom Avatar

As of now, you are not able to change Ticket Tool's profile picture, nonetheless, our Development Team is working on the release of white labels, this is your own custom bot!

For the time being, you can change the bot's nickname by right-clicking the bot in the user list on your server and clicking Change Nickname

[sand pond]

Oh! Silly me. Thx!

[pseudo ravine]

You’re welcome, glad I could help!

[prime pollen]

Hey how do I setup the panel up for the ticket bot thingy a member in a server having issues and don’t know to work it like don’t know how to fix it and stuff not that smart on working all the bots for discord tbh

[humble sequoia]

Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

Create a Panel

To create a panel we are going to need to head over to the Panel Configs Tab on the Dashboard.

Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and you are ready to get started with configuring your panel.
An example of a creating a panel is shown below.

Send the Panel to a Channel

Once the panel has been created, use the blue Send button and select the channel you want the panel to be sent to.

The Panel wasn't send

Use the </debug:ID> command to diagnose possible permission issues with the bot.

[prime pollen]

Yeah that website is confusing

[pseudo ravine]

You could run the /setup command in your server

[prime pollen]

Think that work just waiting for a friend to test it out leave and rejoin so far wasn’t that hard to set it up tbh thank you so much ☺️

[jade topaz]

Hello, is there a way to put several buttons on a panel and if so, when you click each button it opens in a different category?

[humble sequoia]

Multipanels

For more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Panel -> Attached Panels

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[pseudo ravine]

You’re welcome, glad I could help!

[prime pollen]

Yeah this one is way better tbh than the old fashioned way

[pseudo ravine]

Just know that most things you’ll need to configure on the dashboard

[prime pollen]

On the dashboard like website ??..

Shoot have to login discord 😅

[pseudo ravine]

Yes

[prime pollen]

So for the dashboard on the website since got the one for the discord server setup now the dashboard what I do next for that

[pseudo ravine]

For what exactly?

[slow dawn]

Help

[idle flint]

Missing permissions, check this out:

[humble sequoia]

What permissions should I give to Ticket Tool?

When first invited to your server, Ticket Tool should have the permissions shown below in order to ensure an appropriate functioning:

When customizing permissions for the different ticket participants, you must make sure Ticket Tool has the permissions you want it to grant to others, you can learn more about this here.

Missing Permissions
This error is a direct outcome of the bot missing permissions as depicted above. When troubleshooting this error we suggest you go through these steps:

• Use the </debug:1029783024264564765> command to check if the bot is lacking core role or channel permissions.
• Compare the category/channel's overrides and contrast them with the bot's roles to identify any permission denial that is breaking the functioning
• If you can't still figure it out, let our <@&540295656720302081> know so they can guide you through

Additional Resources

• If you are a server administrator and would like to understand more how to set up your server's permissions, we suggest checking the Discord Support Knowledge Base
• If you are a bot developer and are interested in the internal permission hierarchy we suggest you this part of the Discord Developer Docs

Important Note

- Giving Administrator permissions is NOT required and we do NOT encourage you to do unless you are trying to troubleshoot your permissions setup.

[slow dawn]

thanks

[iron night]

Gave +1 Rep to @idle flint

[low parcel]

How supporter roles view ticket history

The newly set up supporter role only seems to see the latest opened tickets, not the historical ones.

[humble sequoia]

How do I set a transcript channel?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to grant access to
4. Open the Transcript options menu
5. Using the Transcript Channel selector, pick the channel you want your transcripts to be sent to
6. Save changes

[limber portal]

Hey, check to set up transcripts

[low parcel]

What the transcript function is used for

What I mean is that there are a lot of historical tickets in the channel, and when I set up a new supporter role, there's no way for those supporter roles to see the historical channel, only the new tickets that were opened after setting up the role for them

[low parcel]

Can't see the ticket before setting supporter status

[jade topaz]

Hello, my ticket is deleted when I close it, how can I not delete it?

[gilded verge]

Hi,
Panel Configs->General->enable Two step Ticket

[humble sequoia]

View As Role feature

Discord's integrated View As Role feature will allow you to see how different groups of roles will have access to your server's channels. Even though, this feature isn't reliable for thoroughly testing Ticket Tool considering that the tickets are created based on User roles, and that Roles permissions are only used for Support Team Roles, and Additional Roles.

For testing Ticket Tool as a user we suggest you ask a friend to open a ticket for you as a regular member would do, or use an alternative account to simulate the same process to make sure everything is set properly.

Oct 29, 2023, 4:55 AM

[gilded verge]

@low parcel, first make sure you're not using View As Role, as mentioned above, just use alt-account to check it

[humble sequoia]

How to edit `@everyone`'s permissions

Head over to your Dashboard ➞ Panel Configs ➞ Permission Options ➞ Everyone Role Opened/Closed and customize the base permissions for everyone in your tickets.

Note: This set of permissions may be affected by the overrides of Support Team, Additional Roles, and User permissions.

[gilded verge]

also check

and transcript is to save conversations from tickets

[jade topaz]

Yes, but I just want it to close and not give you any more options.

[gilded verge]

then Panel Configs->Moderator->Moderator Message->and there you can turn off buttons so we can say there will be nothing to click

[jade topaz]

Thanks

[low parcel]

I've granted a new friend the supporter role, but he still doesn't see historical tickets, only new ones.

[gilded verge]

if you added this role to the panel later than you created the tickets, your friend cannot see the previous tickets because the bot remains on the previous settings
unless by historical tickets you mean something else...

[low parcel]

That’s what it means, the History Channel has not synchronized the new permission settings.

Can’t the History Channel automatically synchronize new permission settings?

[gilded verge]

as I mentioned, tickets remain in the same settings as they were in the panel when the ticket was created

but you can close and reopen (or vice versa) the same ticket to update permissions

[inland oriole]

Hello, i have my claim button on but it doesn't show up.

[gilded verge]

Hi, red emoji means it's only for premium servers

[inland oriole]

Oh, understood thank you.

[jade topaz]

not getting pinged

[limber portal]

Hey, pings won’t work inside the embed, they have to be outside in the regular message

[jade topaz]

ok thanks

[iron night]

Gave +1 Rep to @limber portal

[nimble musk]

Does Ticket Tool have a premium option to create a custom bot identity? You know how MEE6 allows you to pay for premium to edit the PFP and name of the bot, does Ticket Tool have this?

[limber portal]

Not currently, but it is in development

[nimble musk]

Yeah, I've seen. That's unwarranting, seems like people ask this question over 50 times a day 😆.
Thank you for your answer!
If anyone knows any ticketing/module platforms that allow full blown bot customization, please let me know! <3

[iron night]

Gave +1 Rep to @limber portal

[limber portal]

No worries, people won’t advertise other bots here but you can take a look at sites like top.gg

[nimble musk]

Ahh, okay, thank you.

thanks @limber portal

[olive zephyr]

Anyone able to help me with making extra buttons for like a ticket

Someone helped me yesterday but I couldn’t find it…

[humble sequoia]

Multipanels

For more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Panel -> Attached Panels

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[limber portal]

^^

[olive zephyr]

Oh wait i made a question about this im dumb one sec leme go up

[olive zephyr]

@limber portal

[limber portal]

@olive zephyr Can you please send the screenshot miro requested?

[olive zephyr]

What does miro requested mean?😭

Oh my days i feel so dumb rn

[limber portal]

The screenshot that miro, the user who replied to you, asked you to send

Check the message i replied to

[olive zephyr]

Oh someone replied to me, I didn’t even see rhat one sec

sorry for the delay

[limber portal]

Press the sync button, then panel 2 should come up in the options

[limber portal]

Great, you’ve attached it now. Save your changes and resend the panel to see the multiple buttons

[olive zephyr]

it says this now, but how can i make it so it says Support / Report, Donation / Claim Giveaway and Partnerships?

[limber portal]

Create a panel for each thing, then add it in multipanels like u just did

[olive zephyr]

oh

sorry for so many questions, how can i delete the create a ticket button?

[limber portal]

Delete the panel, although this will also remove the currently set up multipanel as support/report is attached to the create a ticket panel

[olive zephyr]

okay so im restarting everything then?

[limber portal]

You could just edit the create a ticket panel, but as you’ve already deleted it yes

[olive zephyr]

😭 is there like a tutorial you could send me that could help me out? Cause im clearly not smart enough for this type of stuff, its a pain

[limber portal]

I’ve pretty much explained most of it, create a panel, customise, attach as multipanel in your base panel

[olive zephyr]

🐐

[sinful bay]

how can i do that?

[humble sequoia]

Pop-up Forms

A Discord Form lets the user answer individual questions in a pop-up Form, which then displays the answers in the ticket message. This can save time if you already know what you want to ask the user.

Setup Forms

Forms can be enabled under Panel Settings > Form Options > Edit Forms Options. In the new pop-up window, you can now enable and edit your own Form.

Form Options

You can add up to 5 questions in the Discord form. This is a Discord limitation. Each question can have a placeholder in the input field, a minimum and maximum input, multi-line, and also the option to have the answer required.

Options

Question Title ➞ Your Question goes here
Question Placeholder ➞ The placeholder text in the input field
Required ➞ If enabled, the user has to answer this question, to submit the form
Multi-Line Input ➞Allows the user to input multiple lines
Minimum and Maximum Input ➞ Set a minimum and maximum input value for the user

Displaying the Answer

To display the answers from the user, you need to enable Auto display form results on the ticket message as an additional embed

If you don't want a second embed, go into your Panel Configs > Ticket Options > Edit Ticket Message. You use the variable {create.form.x} and replace x with the number of your question. For example, the response to Question 5 can be displayed with {create.form.5}.

[rustic gale]

That's how.

[sinful bay]

ive done it now but the format wont show up when i open a ticket

Why is it not showing up?

[low spear]

سلام

[olive zephyr]

How can i make it so the close ticket option is something like -close or something?

[rustic gale]

Many possible reasons

Maybe you didn't enable the switch that says Enable form

Maybe you set up the form for the wrong panel, if your server has more than one panel

[rustic gale]

?
It's $close by default. What do you mean exactly?

[olive zephyr]

Oh it is? Never knew that 😅 also how can i make it so it doesn’t ask me stuff like you sure you wanna close it and delete ect?

[jade topaz]

Hello everyone, how to make the Ticket bot not create a branch but create a new channel and ping in the category.

[stable silo]

how do i make someones name show up here

whats the config for it

[rustic gale]

It depends on what you mean.

Do you want to press the Close button and have the ticket immediately be deleted?

[rustic gale]

{ticket.user.name}

[rustic gale]

That's the wrong bot.

[olive zephyr]

Well yeah basically or use the $close command and then it saves the ticket logs automatically in the chosen channel

[rustic gale]

Our dashboard is here

[humble sequoia]

https://tickettool.xyz/manage-servers

[rustic gale]

the ticket logs
Do you mean the transcript?

[olive zephyr]

Yeah transcript

[rustic gale]

Automatic transcripts are premium-only. Does your server have premium?

[olive zephyr]

No

I ment this basically, so when i do close it doesnt show the delete and the other buttons. That’s how i wanted it

Saw it in another server, thought it would be better to use it like that aswell…

[rustic gale]

So what you want is: you press the 🔒 Close button and the ticket is immediately deleted with no confirmation messages

[olive zephyr]

Yeah

[rustic gale]

Head to your dashboard. Panel Configs -> General

Disable Two Step Close and Two Step Ticket

Note that you will not get a transcript button, so you will not get a chance to transcript the ticket after the Close button is pressed.

If you want a transcript, you will have to generate it manually with the /transcript command before closing the ticket.

[olive zephyr]

Leme try it one sec

Do i have to change every panel to that setting then?

[rustic gale]

Every panel has its own separate settings. Changing settings for one panel doesn't change them for any other panel

[olive zephyr]

Yeah makes sense, that was a dumb question

[fluid mirage]

How to fix it I gave all permission to bot

[rustic gale]

Probably an emoji issue

The best way to tell is to try using the /panel command in your server

In this case /panel 1 since you're trying to send panel number 1

You will see an error message

That will help us know what the problem is

[fluid mirage]

Ya emoji issue

[fast junco]

how to solve???

[rustic gale]

Here you go

[humble sequoia]

Invalid Form Body: Invalid emoji

This error indicates you have selected an invalid emoji, i.e. an emoji the bot isn't capable of using, in a button field

Which Emoji?

This depends upon which action the error is appearing, the most common cases are the Create Ticket button or one of your Dropdown emojis. You can visit your Button's List to find all available buttons and find the conflicting one by yourself.

Why doesn't the bot accept it as valid?

• You selected an emoji that doesn't exist anymore, i.e. that has been deleted
• You wrote text there, instead of an emoji (or in addition to an emoji)
• You entered a code for a custom emoji from a server that the bot is not a member of
• You entered a custom emoji code incorrectly
• You're on iPhone and entered an emoji using the phone's emoji pad (use the emoji selector in the website instead)

[rustic gale]

Is that your server?

[fast junco]

nope..

i am a participant..

[rustic gale]

Well you have to contact that server's staff some other way and let them know their server is full

[fresh hatch]

Hey, is there anyone to reopen a ticket that has been closed?

[gilded verge]

Hi, to reopen ticket you can ask the moderators of the server you mean, or if you are the moderator there, you can use the $open command

[nimble pelican]

How to fix??

[humble sequoia]

━━ temprox's inquiry has been moved to a ticket ━━

[jade topaz]

@humble sequoia @humble sequoia

[jade topaz]

If i try to open a ticket it wont open anything or create a channel

[idle flint]

Are you the owner of the server or just a user in that discord?

[jade topaz]

owner

[idle flint]

Are any error messages given?

[jade topaz]

No and also not working for users in the dc

[idle flint]

What is the server ID (I dont see any servers owned by you with TicketTool in)

[jade topaz]

1117079011978387507 i own the server on an alt but i got perms on dis acc

[idle flint]

You have the TicketTool Gold bot selected but you dont have an active premium subscription. Use the /botswitcher command to switch to the TicketTool White bot

[jade topaz]

shi lemme buy gold then again

[idle flint]

That will also fix the issue 👍

[dire sun]

is there any way for me to buy ticket tool premium with crypto

[humble sequoia]

PayPal - [e-mail]
BitCoin - 3HhKKAdb9eEvCe2tvzB8bAa8nebHY6qcPA
LiteCoin - MEQX3knLAuotrKnvk3HDNBK5gdRn6PZhHy

Prepay/Direct Payment

To prepay send the payment using your desired method - Available options listed bellow.

⚠️ $18 per 3 months. ⚠️
$66 per year.

(If using the direct payment option, you need to be paying for at-least 3+ months.)

Regular Prices when paying within Discord:
$5.99/per month

Once your payment is sent let us know so we can confirm and get you your key.

- Purchases done with this method are non-refundable.

<:paypal:924596360840372234> Paypal ("Goods and Services" or "Family and Friends")

[e-mail]

<:bitcoin:924638849135689749> BTC - Bitcoin

3HhKKAdb9eEvCe2tvzB8bAa8nebHY6qcPA

<:Litecoin:972176945972383815> LTC - LiteCoin

MEQX3knLAuotrKnvk3HDNBK5gdRn6PZhHy

I sent the payment now what?

After you send the payment, please send a screenshot with proof of payment, our <@&615146349700186112> will verify your payment and will get you setup. For crypto payments, we are waiting for at least ONE verification.

All prices in USD - 3 months min for direct payment

[dire sun]

I just send there? how do I make this come up for myself

[limber portal]

Make a billing ticket in #🎫│make-a-ticket

[runic dove]

Why the tickets doesn't work

[humble sequoia]

What permissions should I give to Ticket Tool?

When first invited to your server, Ticket Tool should have the permissions shown below in order to ensure an appropriate functioning:

When customizing permissions for the different ticket participants, you must make sure Ticket Tool has the permissions you want it to grant to others, you can learn more about this here.

Missing Permissions
This error is a direct outcome of the bot missing permissions as depicted above. When troubleshooting this error we suggest you go through these steps:

• Use the </debug:1029783024264564765> command to check if the bot is lacking core role or channel permissions.
• Compare the category/channel's overrides and contrast them with the bot's roles to identify any permission denial that is breaking the functioning
• If you can't still figure it out, let our <@&540295656720302081> know so they can guide you through

Additional Resources

• If you are a server administrator and would like to understand more how to set up your server's permissions, we suggest checking the Discord Support Knowledge Base
• If you are a bot developer and are interested in the internal permission hierarchy we suggest you this part of the Discord Developer Docs

Important Note

- Giving Administrator permissions is NOT required and we do NOT encourage you to do unless you are trying to troubleshoot your permissions setup.

[glacial whale]

Hi there!

I was trying to ask about a feature about Ticket Tools

To have a ticket like this on our Discord (with two embeds), is it required for us to have the premium membership? If not, how can I create a ticket like this which has two embeds/possible destinations?

[frank dust]

Hey guys so I'm trying to figure out how this vote linking is supposed to work. I have linked with another use and voted multiple times but the counts don't add up. Am I doing something wrong?

[wild spire]

That example screenshot is just sending 2 panels seperately.

That does not require premium.

You could also combine both buttons on one embed with multipanel, which doesn’t require premium either.

[wild spire]

Just to be sure, you linked your votes to be going towards another user or?

[frank dust]

Correct

[glacial whale]

Oh, is there a guide on how to do that on the Docs? If so, I might have missed it

[frank dust]

But when she checked her stats for votes the math didn't add up

[wild spire]

https://docs.tickettool.xyz/general/commands#multipanels

[wild spire]

Okay.
So sometimes the votes don’t register correctly.
It’s known that sometimes you lose one, but another time u get 3 instead of 2 (if you vote via both links).

[frank dust]

So all the vote on my end have come through all the math is there. But through linking they get poofed?

[wild spire]

Yes sometimes unfortunately it happens.

[frank dust]

Okay thank you for the quick response!

[wild spire]

No worries

[glacial whale]

Thanks a lot, just created my ticket 🙂

[iron night]

Gave +1 Rep to @wild spire

[craggy trench]

hi

[gaunt lily]

so i cant use any of the ticket commands
i cant use setup or debug and its dosent respond to any commands
am i missing something?

[tranquil oasis]

Hi, I invited Ticket Tool bot in my newly created server. But after creating a ticket, server members do not get any option to close the ticket. Kindly help me out in this regard, thanks

[last onyx]

Are there any workarounds for the 5 question limit to forms? Maybe multiple panels? Not sure how to pull this off.

[median wigeon]

Hey Can you run /debug in your server? And send here a picture of the debug.

[median wigeon]

Hey can you run /debug in your server and send here the picture of the debug?

[tranquil oasis]

kindly wait

Whenever I create a ticket, then it comes. Whenever others do, only channel is created.It doesnt come

[median wigeon]

Did they have the permission to see the ticket?

[tranquil oasis]

Yes, they also create tickets

[median wigeon]

Have they the permision to close the ticket?

[winter pine]

anyone know how to fix this Missing Panel
╰ The panel 169853392793958698 is missing or invalid
Docs page for this error
51699a14-f50c-11ed-a05b-0242ac120003

none of my tickets working

[tranquil oasis]

I didnt find the setting

in my dashboard

[median wigeon]

You can go to Dashboard --> Panel Configs --> Ticket --> Buttons and you can add roles to allowed Roles. And than i think they can close the ticket to

[tranquil oasis]

thanks for the efort. Im on it. Will make you know

[median wigeon]

I think the best that you can do it to make a ticket at #🎫│make-a-ticket

[winter pine]

i did make a ticket

[tranquil oasis]

Can you say a little detail Ig? Maybe we are close to it

[median wigeon]

Is the option Support Team Only - disabled of enabled?
If Enabled than only you and support members can close the ticket?

[tranquil oasis]

where is it?

Now?

[median wigeon]

Can you go to command Configs in your dashboard --> Close

[tranquil oasis]

Here

[median wigeon]

Now Disable (Support team Only) And try again

[tranquil oasis]

ok

Here is me from another account. Same😅

[median wigeon]

Do you have a different Role for people in your server?

[tranquil oasis]

no

[median wigeon]

Can you run the next command

/debug

[tranquil oasis]

yes some lists showed up

[median wigeon]

Are there any ❌ showed?

Thanx nothing strange there, you can delete the photo

[tranquil oasis]

What can I do now?

[median wigeon]

Do they have the permission to see messages in a ticket?

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[tranquil oasis]

The @every-one role has

View channel
Create invites
Read msg history

Permissions only

[pseudo ravine]

It would be easier if you stayed in your ticket, that way you aren't getting multiple things at once

[tranquil oasis]

It is solved in the ticket. I never thought that I have to reorganize the permissions from the dashboard also.

Thanks to the supporting panel

Nice night

[edgy bolt]

Guys, is possible to config ticketool to make or config CSAT?

[sweet tiger]

How do i allow members to open tickets?

[rustic gale]

That is an extremely open-ended question

Try looking at the Setup Guide in #📂│information

If that doesn't help, feel free to ask more specific questions

[rustic magnet]

Hola quisiera hacer una consulta

Alguno habla español?

[scenic plinth]

Be respectful or don't talk here.

[scenic plinth]

¿Eso sería?

[forest lynx]

I just cloned one of my tickets, changed the topic related settings, and went to my parent ticket type to set the new one on its panel. Thing is the new ticket type isn't showing in the selections there. Does anyone know what can cause this?

[jade topaz]

How can I make it now show this?

The support ticket controls

[steel basalt]

Run /close

On your ticket, or you can press the “close” button on the message sent in the ticket by the bot.

[jade topaz]

I meant not show it

[steel basalt]

You can disable the two step ticket on the settings panel.

Let me know if that worked! It might be “two step close” that you have to disable instead of “two step ticket”…. It’s one or the other.

[robust sandal]

Je voulais dire qu’il ne fallait pas le montrer

English (en) → French (fr)

[plucky sand]

On the ticket form how can I add attachment drop box for people to include pictures?

[jade topaz]

thanks @steel basalt

[iron night]

Gave +1 Rep to @steel basalt

[jade topaz]

wait @steel basalt

where can i find it

[shrewd trench]

Hi

[remote ridge]

Hello, I can't create an account on the server...
It tells me that the username or password is not correct.

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[near halo]

Hey guys! Im trying to get slash commands working for ticket tool, but it won’t come up in the “integrations” menu or under slash commands

Any idea why?

[gilded verge]

Hey, i think discord broke something so you can kick and reinvite Ticket Tool but this time use Bot Invite button

[near halo]

Got it, thank you!

[iron night]

Gave +1 Rep to @gilded verge

[rustic gale]

Try reloading the page. That's the only thing that comes to mind

[plucky burrow]

Hi, I did send but it didn't add the emoji for them to react to

[gilded verge]

Hey, are you sure? Ticket Tool uses buttons to create tickets, not reactions 🤔

[plucky burrow]

Yea, not sure why, but I made a new panel and just sent it straight away and that has worked

So I will just edit that one, just not sure why the first one didn't add the button

[gilded verge]

ou, but in the end everything worked, right? sometimes discord is broken and that could be the reason for no buttons (unless you turned off Show this button option)

[plucky burrow]

yea, i made sure that was ticked first, cause i have it set up in another server. but yet, i have made this one work so hopefully it's all good now

[gilded verge]

o, that's great! but could you please provide server id or it's name + name of the panel with the problem? i mean, so Staff can look at it

unless you don't want to say it here, then you can go to #🎫│make-a-ticket and ask Staff there ^^

[plucky burrow]

I can do that, i'll have to do it in a little bit, I am just about to leave work and drive home, so i'll do that soon!

[icy tapir]

.......

Support AR ?

[limber portal]

$articket

[humble sequoia]

فريق الدعم الفني العربي

عميلنا العزيز ان كنت تبحث عن مساعدة يرجى فتح تكت خاص بفريق الدعم الفني العربي
اذهب الى#🎫│make-a-ticket
ثم قم بلضغط على الايموجي الاتي (🇯🇴)

[limber portal]

^

[idle flint]

فريق الدعم الفني سيحاول الرد على تذكرتك خلال 24 - 48 ساعة, و لكن في احيان قد نكون مشغولين و قد تتأخر الردود

[steel basalt]

Inside the panel settings

[ember shale]

الو

[naive thistle]

yo what button do i have to press to activate the unlock tool in game

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[arctic solar]

Hello, I'd like to know what happens when I reach the ticket max with Ticket Tool: during setup, there are only 4 zeros behind the ticket number. I'd like to know what happens when I reach the maximum. Thank you

[rustic gale]

It keeps going

10000, 10001, 10002, and so on.

[arctic solar]

Why are there only 4 zeros in the free version then?

[arctic solar]

thanks

[iron night]

Gave +1 Rep to @rustic gale

[rustic gale]

It's not clear to me what you're asking here, sorry.

[tight sand]

سو

اعملو العربية

اه

[pine laurel]

hi i was wondering what transcripting does? does it save the messages in chat and send them to the owner of the ticket right? what about images in the channel, are there any limits to images being saved?

[jade topaz]

Hi i opened i tichet , o got banned for no reason on an account who was innactive for a long period please help, tgmOgami said don t know why and to ask here

What should i do

Hello someone plz ?

[patent light]

Transcript copies the messages and stuff sent in the ticket, like a screenshot of sorts, they can be sent to the user who made the ticket and a channel where you can log your tickets or just the channel to log your tickets

[gilded verge]

Hi, banned where? or nvm... just read below...
If you mean some games or services, then you should know that you're on the wrong server, so just make sure that you know what Ticket Tool exactly is.

[pine laurel]

what if i send the transcript in their dms, and delete the channel, will they still be able to view rhe transcript? also how are images displayed in the transcript?

[patent light]

I’ll have a quick look for you

Here’s how images look in transcripts @pine laurel

And I’d recommend having a channel for example “Transcript logs” or similar where they get sent

Really useful if you are a server owner and like to review and see how your staff handle tickets or if a user feels they didn’t get treated good in a ticket they could use the transcript to show what went wrong

[rustic gale]

@pine laurel @patent light Images are generally not saved as part of a transcript.

[pine laurel]

wdym generally?

[rustic gale]

What the bot does is it saves the link to the file on Discord's system itself. The file is still viewable while it exists, but once the channel is deleted, Discord will delete the file from its system shortly afterward and the link will go dead.

[pine laurel]

how do u get images saved?

oh

[rustic gale]

With Ticket Tool Premium, some image files can be saved as part of the transcript.

However, the total filesize of the transcript can't exceed 8 MB

[pine laurel]

whats the max image size

[rustic gale]

and the images themselves are encoded in Base64, which adds like 33% to their size.

[pine laurel]

oh good, i keep my images in 8-bit

im a thumbnail maker, so i need the images saved

also, is there a feature where ticket bot can delete the transcript channel after a set amount of days?

[rustic gale]

No, there's no such feature

[pine laurel]

DAMN 😭

how do i request a feature lke that?

[patent light]

This was an image

@rustic gale

Oh sry

[rustic gale]

I know

The clarification i gave is still important

[patent light]

Yeah

I see

Prem is really really worth it it’s awesome

[winter ore]

Is there a way to have ticket tool assign a temporary role to anyone creating a ticket?

Nvm

[slender minnow]

Yes, but it's a premium feature.

Panel config > Tickets option > look for the option in ss

[winter ore]

Yeah, the issue I was having has been resolved. But thanks anyway @slender minnow

[sweet tiger]

How to i make it so i can ping staff aswell as the member who created the ticket?

like with a role [@]

[humble sequoia]

Mentions

Within all the messages the bot sends (both embeds and text) you can mention either channels, roles, or even users, these mentions will only send a notification to the user if they are used within a text field, e.g: a role mentioned in an embed won't ping at all the users who have that role.

For mentioning a role you can use one out of three options:
{@Role Name} ➞ Which is Case Sensitive.
{RoleID} ➞ Replace RoleId with the Id of the role you are trying to ping.
<@&RoleID> ➞ Discord's native syntax to ping roles.

<#ChannelID> ➞ Mention a channel by its ID.
<@UserID> ➞ Mention a user by its ID.

[limber portal]

Check out

[sweet tiger]

awesome thank you!

[honest escarp]

Someone help me please

[limber portal]

«The application did not respond»

Are you seeing this message when you use a Ticket Tool command in a channel? It may be because the bot is missing permissions in that channel.

Try the following:

1. Right-click the channel, select Edit Channel, then Permissions
2. Scroll down to Advanced Permissions and add Ticket Tool there
3. Make sure that View Channel and Send Messages are for Ticket Tool
4. Save the changes
5. In the channel, use the /debug command to check for any other missing permissions
6. If needed, go back to the Permissions menu and grant Ticket Tool any missing permissions
7. Retry using the command you wanted to use and confirm that it works properly now.

[jade topaz]

How do i invite ticket gold to my server when i bought?

It says ticket white in the dashboard but gold in the server and the dashboard says i cant access it unless im on ticket white

[wheat willow]

Sever Configs Page

[rustic gale]

How to switch to the premium bot

The first thing you need to know is: if you don't have long-term premium, switching to @humble sequoia is not recommended. This is because when your premium ends, the premium bot will go inactive and you will have to switch back to the free bot, which is inconvenient.

The second thing is this: the premium bot is not required for access to premium features. All premium features such as claiming, automation, custom messages... are active with the free bot as long as your server has active premium.

Here's how to switch to the premium bot:

1. Make sure the free bot is working properly: first, invite @pseudo glen to your server if it's not there. Then use the /botswitcher command to select Ticket Tool White. (If you have any difficulty with this, ask support)
2. Make sure you have active premium: in your server's dashboard, look at the Premium Status and make sure it says something other than “Free”, such as “Linked Subscription...” or “Time left...”.
3. Invite the premium bot to your server: in Server Configs in your dashboard, there's an Invite Premium Bot button. Use it to invite @humble sequoia.
4. Set up permissions for @humble sequoia: if you have many open tickets, the easiest way to do this is to give the bot the Administrator permission. Another option is to give the bot a support team role so it has access to existing tickets. Remember to also grant it access to channels that have panel messages.
5. Enable the premium bot: you can do this with the /botswitcher command or with the select menu in Server Configs.
6. Re-send any panel messages: Use the Send button in Panel Configs to do this. This is necessary because existing panel messages sent with @pseudo glen will go inactive while the free bot is inactive.

And that's all! Enjoy using the premium bot!

[jade topaz]

Alright, thanks

[robust sandal]

Comment passer au bot premium

La première chose que vous devez savoir est la suivante : si vous n’avez pas de prime à long terme, il n’est pas recommandé de passer à @humble sequoia n’est pas recommandé. En effet, lorsque votre premium prendra fin, le bot premium deviendra inactif et vous devrez revenir au bot gratuit, ce qui n’est pas pratique.

La deuxième chose est la suivante : le bot premium n’est pas nécessaire pour accéder aux fonctionnalités premium. Toutes les fonctionnalités premium telles que la revendication, l’automatisation, les messages personnalisés... sont actifs avec le bot gratuit tant que votre serveur a une prime active.

Voici comment passer au bot premium :

1. Assurez-vous que le bot gratuit fonctionne correctement : Tout d’abord, invitez @pseudo glen sur votre serveur s’il n’y est pas. Utilisez ensuite la commande /botswitcher pour sélectionner Ticket Tool White. (Si vous rencontrez des difficultés avec cela, demandez à l’assistance)
2. Assurez-vous d’avoir un abonnement premium actif : dans le tableau de bord de votre serveur, regardez le statut Premium et assurez-vous qu’il indique autre chose que « Gratuit », tel que « Abonnement lié... » ou « Il reste du temps... ».
3. Invitez le bot premium sur votre serveur : Dans les configurations de serveur de votre tableau de bord, il y a un bouton Inviter le bot premium. Utilisez-le pour inviter @humble sequoia.
4. Configurez les autorisations pour @humble sequoia: si vous avez de nombreux tickets ouverts, le moyen le plus simple de le faire est de donner au bot l’autorisation Administrateur. Une autre option consiste à donner au bot un rôle d’équipe d’assistance afin qu’il ait accès aux tickets existants. N’oubliez pas de lui accorder également l’accès aux canaux qui ont des messages de panneau.
5. Activer le bot premium : vous pouvez le faire avec la commande /botswitcher ou avec le menu de sélection dans Server Configs.
6. Renvoyer tous les messages du panneau : Utilisez le bouton Envoyer dans Configuration du panneau pour le faire. Cela est nécessaire, car les messages de panneau existants envoyés avec @pseudo glen@humble sequoia seront inactifs tant que le bot gratuit sera inactif.

Et c’est tout ! Profitez de l’utilisation du bot premium !

English (en) → French (fr)

[tawny blade]

How i do like this
كيف اسوي زي كذا؟

[humble sequoia]

<:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706> Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on

First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

• Panel doesn't send? Make sure you have a valid emoji selected
• Option doesn't show up? Check if two options have the same panel in the DropDown Editor

$dropdown

[mental linden]

Qual e a melhor data pra moto g30

[solemn notch]

ㅅ

ㅇ

ㅂ

[idle flint]

Can I ask what assistance you require for TicketTool?

[solemn notch]

난 코리아

[robust sandal]

Nan Korea

Korean (ko) → English (en)

티켓 도구 봇에 대해 어떻게 도와드릴까요?

English (en) → Korean (ko)

[shrewd plume]

What is #demo-threads

[chilly acorn]

Hey, I have one problem, can you tell me why I have two buttons in my message? Where can I fix it?

[limber portal]

An example of thread style tickets

[limber portal]

Head to dashboard > panel configs> panel and remove the extra multipanel

[chilly acorn]

aa right I'm so stupid.

I have another question @limber portal .
Since I'm here, maybe you can help me understand how multi-panels work.

I understand that you have to create two separate ones and then hook one up to the other yes?

I want to create
multi panel with two buttons

1. application to Guild no. 1
2. application Guild no. 2

Unfortunately, in the multipanel I do not see the possibility of connection

I have a two forms

[humble sequoia]

Multipanels

For more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Panel -> Attached Panels

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[limber portal]

See if helps

[lavish rampart]

I haven’t been able to purchase anything on this server since i been here

[humble sequoia]

Discord Ticket Tool Premium <:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706>

Premium can now be purchased directly through discord! Either in the app directory (server settings) or directly from the bots profile.

<:TTWarning:1034178155872784494> Important Information <:TTWarning:1034178155872784494>

ONLY purchase premium through ONE of the two Ticket Tool Bots. If you purchased premium on the primary bot (White logo) and plan to use the premium bot, don't kick the primary bot!

What's different?

The Monthly price changed from $6.00 to $5.99
Yearly subscriptions are not yet available
Don't kick the bot, otherwise, the subscription will be canceled automatically
You'll need to buy the subscription from a computer or on the Application Directory
You might need to run the /premium command on your server to sync the premium status with your dashboard
A subscription can not be transferred between Servers

[limber portal]

Check out

[fossil creek]

hey

can anyone help? if i open a ticket with a lower role in my discord server, i can't write inside the ticket, only administrators have the rights to send messages inside tickets

[hidden tundra]

Du bist hier im falschen Support. Ich weiß nicht ob deutsch schreiben hier erlaubt ist aber das ist ein anderer Ticket bot als @pseudo glen

[lavish rampart]

My ticket just sits they never answer

[robust sandal]

You're in the wrong support here. I don't know if German writing is allowed here but this is a different ticket bot than @pseudo glen

German (de) → English (en)

[uneven carbon]

K

[rain cipher]

locked out of account

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[fallow bobcat]

How do I make it so users can send images within their ticket?

[limber portal]

Dashboard > panel configs > permissions > ticket owner (edit opened) > change attach files to ✅

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[jade topaz]

How to make the ticket close immediately?

[pseudo ravine]

Hey there. You can go to the Dashboard > General > Make sure both Two Step Close and Two Step Ticket are both disabled

[jade topaz]

Is it going to be turned off?

[pseudo ravine]

Is what going to be turned off? That message?

[jade topaz]

yes

[pseudo ravine]

No, it'll always be there

But assuming both options I said above are disabled, that message will send and the ticket will be deleted shortly after

[jade topaz]

okay

[random oxide]

Hi, why can’t I access the codes, it says no access; I was on them a few days ago

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[void aspen]

How do I let people use a ticket

[humble sequoia]

Error: You do not have permission to use this

Blacklisted Roles

Head to your Dashboard. Proceed to Server Configs and make sure you have no role(s) selected under Blacklisted Roles.
Note that anyone with a blacklisted role cannot interact at all with Ticket Tool, for more information run $blacklist.

Buttons

Head to your Dashboard. Proceed to Panel Configs and click on Button Options. Choose the button(s) you have seen the error pop up:

• Check your Disabled roles, anyone with one of these roles can't use the button you are editing.
• Check your button is not Support team only, otherwise, only members with a Suppor Team Role can use this button.

Commands

Head to your Dashboard. Proceed to Command Configs and choose the command(s) you have seen the error showing up when running it:

• Check your Disabled roles.
• Check your command is not set to Support team only mode.

[rustic gale]

@void aspen See above

[tawny blade]

How do I get Tiktool Premium votes or how many votes do I have to get it?

[rustic gale]

$vote

[humble sequoia]

Votes

Current Votes: 1
Lifetime Votes: 276
Linked Votes: 0

Vote Links

Top.gg
BotsForDiscord.com

Linking Info

Linked User: Not Linked
You can give your future votes to another user by linking with that user.
To link use $vote link (@user or userId)
To unlink use $vote unlink

Redeeming

Each vote is worth 12 hours of premium and can be redeemed once you have atleast 6 votes.
Your current votes are worth 12h, 0m
To redeem your current votes use $vote redeem

[rustic gale]

All the information is right there

[proper talon]

I bought pnp pass but not activate

[rustic gale]

Wrong server, pal

[tawny blade]

I want premium benefits

[jade topaz]

Is the bot offline? Because it's not working on my server

More like it's not responding

[pseudo ravine]

Could you please run the /debug command in the channel you've been working on

[jade topaz]

Hm weird

My general chat works

But this other channel says "application doesn't respond" or smth

[idle flint]

The bot is missing a bunch of perms in that channel

[humble sequoia]

What permissions should I give to Ticket Tool?

When first invited to your server, Ticket Tool should have the permissions shown below in order to ensure an appropriate functioning:

When customizing permissions for the different ticket participants, you must make sure Ticket Tool has the permissions you want it to grant to others, you can learn more about this here.

Missing Permissions
This error is a direct outcome of the bot missing permissions as depicted above. When troubleshooting this error we suggest you go through these steps:

• Use the </debug:1029783024264564765> command to check if the bot is lacking core role or channel permissions.
• Compare the category/channel's overrides and contrast them with the bot's roles to identify any permission denial that is breaking the functioning
• If you can't still figure it out, let our <@&540295656720302081> know so they can guide you through

Additional Resources

• If you are a server administrator and would like to understand more how to set up your server's permissions, we suggest checking the Discord Support Knowledge Base
• If you are a bot developer and are interested in the internal permission hierarchy we suggest you this part of the Discord Developer Docs

Important Note

- Giving Administrator permissions is NOT required and we do NOT encourage you to do unless you are trying to troubleshoot your permissions setup.

[jade topaz]

Hm probably

[idle flint]

The screenshot is from your /debug command

[jade topaz]

Ohhhh

Does @ everyone count as bots too?

[idle flint]

Correct, so if you are blocking the everyone role, you will need to then give access for the bot

[jade topaz]

I just made it so they can't message but can read history

Works now 👍

Does it need the manage channels and roles permissiom?

Also, is there ways to change the description of the ticket?

[idle flint]

Manage channels - Tickets are channels, the bot needs to create, edit and delete these...
Manage roles - the bot is able to adjust the roles of users within tickets

[idle flint]

which are are you meaning?

[jade topaz]

Or to word it better. Can I add description?

[idle flint]

Again, some more detail might help me to help you (or a screenshot of where you are talking about )

[jade topaz]

Like this. Where I can edit the description of what the ticket or panel says.

[idle flint]

Yes, you can edit the Panel Message. From the Dashboard > Panel Configs > Panel > Edit Panel Message

[jade topaz]

The bot dashboard?

[humble sequoia]

https://tickettool.xyz/manage-servers

[jade topaz]

Ah I see

[jade topaz]

Huh?

The website isn't working now

[cursive phoenix]

we are aware and looking into it

[jade topaz]

I was trying to make 3 tickets on a ticket or channel. Like a little drop-down menu where one can select where problem they're facing

[cursive phoenix]

website should be back

if you were having trouble accessing the website please try again

[jade topaz]

Yep it's working. I might sound dumb, but none of my features were saved to the panel, like the settings I tweaked, and I can't edit the panel message

And deleting the panel doesn't seem to work. I might just be super dumb to this bot

It does look kinda confusing the

[robust basalt]

How do i remove my acc because I dont rememer the passwort

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[limber portal]

^^

[jade topaz]

Does anyone know if i open a ticket it doesnt show “you’ve opened general support ticket”

Im using a drop down style and how do i make it so when i open a general support ticket it says that or any other ticket

(Drop down style)

[humble sequoia]

Ticket Message

The Ticket Message is the first message sent by the bot on a new ticket. To customize it head over to your Dashboard ➞ Panel Configs ➞ Ticket ➞ Edit Ticket Message

[jade topaz]

Yeah but how do i do it with the drop down style, is it the same

[pseudo ravine]

Yes

[jade topaz]

ok

Thanks

[pseudo ravine]

You’re welcome, glad I could help!

[jade topaz]

If i want to type in something different in each one is that possible

[pseudo ravine]

Yes

[jade topaz]

Thats what i see right now

[pseudo ravine]

Embed Editor

[jade topaz]

Oh nvm thats how you do it, you switch it from the top

[fringe gorge]

So I'm creating a form ticket and the close option doesn't work for me, it clicks but doesn't close the ticket.

[jade topaz]

Uhh

I can't edit the panel message

And I can't find the panel ID

[jade topaz]

The bot is a little confusing

[jade topaz]

How did you do that

The custom message

Go to panel config > ticket > edit ticket message

Is the bot broken?

It's all grayed out and doesn't let me configure the message

Only the embed message

Not even the panel name

See, bot doesn't work. Everything is grayed out except the embed message

[limber portal]

Hey, those parts are premium only

[jade topaz]

The message content??

The damm panel name requires premium??

I thought this bot was better than others and it is, but it's too confusing

Wait I'm so stupid

I figured it out

No longer need help

[humble sequoia]

━━ poziom88's inquiry has been moved to a ticket ━━

[cursive phoenix]

@minor drum You will have to wait for someone to assist you in your ticket, please be patient

[vital halo]

Hello

How many tickets can my server support? Can i have them as long as i need or do i have to delete some?

[limber portal]

As a discord limit, each category can have 50 channels with a 500 channel total

so that's the limit

[vital halo]

Thanks a lot!

[iron night]

Gave +1 Rep to @limber portal

[limber portal]

no worries

[twin karma]

who can help me set up the bot ?

[humble sequoia]

Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

Create a Panel

To create a panel we are going to need to head over to the Panel Configs Tab on the Dashboard.

Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and you are ready to get started with configuring your panel.
An example of a creating a panel is shown below.

Send the Panel to a Channel

Once the panel has been created, use the blue Send button and select the channel you want the panel to be sent to.

The Panel wasn't send

Use the </debug:ID> command to diagnose possible permission issues with the bot.

[limber portal]

check

[twin karma]

ik how to do that i forget to make it where once they join my server they can only check out the tickets b4 getting their roles

[limber portal]

You'll have to configure channel permissions so users without roles can only see that channel

[twin karma]

okayy thank youuu

[iron night]

Gave +1 Rep to @limber portal

[limber portal]

no problem

[humble sequoia]

Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

Create a Panel

To create a panel we are going to need to head over to the Panel Configs Tab on the Dashboard.

Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and you are ready to get started with configuring your panel.
An example of a creating a panel is shown below.

Send the Panel to a Channel

Once the panel has been created, use the blue Send button and select the channel you want the panel to be sent to.

The Panel wasn't send

Use the </debug:ID> command to diagnose possible permission issues with the bot.

[limber portal]

check

np

[twin karma]

i’m still confused

[elder mason]

Help

[humble sequoia]

Hello, we would love to help you, but if you don't tell us what you need help with we can't help you :(

[elder mason]

@timber kernel

Heeeeeeeeeeelp

[visual pawn]

okay

[cursive phoenix]

so you have premium ?

[visual pawn]

on?

[cursive phoenix]

you were asking about the premium role yes?

[visual pawn]

Yes

How do I get the role

[cursive phoenix]

ok so do you have ticket tool premium ?

[visual pawn]

no but I’m trying ways

[limber portal]

«You don't have permissions to use this»
Are your members seeing this message when they try to create a ticket?

You may have accidentally denied them permission to use the Create Ticket button.

Look in the following places in your server's dashboard:

👉 Server Configs -> Blacklist Roles
Any roles there will be unable to interact with the bot in any way, including creating tickets.

👉 Panel Configs -> Buttons -> Create Ticket -> Support team only
If this is enabled , only your staff will be able to use the button.

👉 Panel Configs -> Buttons -> Create Ticket -> Disabled Roles
Any roles there will be unable to use the button.

[cursive phoenix]

the premium role is for premium subscribers only

[visual pawn]

yes but how do I subscribe

[cursive phoenix]

oh if you want to sub to Ticket tool premium go to the server you want to sub for premium for and click on the bot and there should be an upgrade button

do it in the server you want to buy premium for

Or go here
https://discord.com/application-directory/557628352828014614

[cursive phoenix]

$pc 1047630662133350470

[humble sequoia]

Premium Check

I was unable to detect a premium server for @visual pawn.

Found 7 servers in total and 0 with premium and permission

[cursive phoenix]

did you purchase premium?

[visual pawn]

is server subscriptions the way to purchase it

[cursive phoenix]

yeah subs are done via discord

we have a directpay option where you can prepay for time if you prefer but you must prepay for at least 3 months (or more) at a time

[primal harness]

Hi! Thought I would ask here while I wait for response from the team, to see if any of you have quicker suggestions.
My ticket tool premium ran out today, so I went to repurchase it via the website. The website redirected me to discords app directory and had me purchase it there. After purchasing and selecting my server, I went to go check to see if it was fixed, and now on my server I cannot use my premium ticket tool, and the upgrade button pops up anytime I click on open a ticket buttons, but it's completely greyed out and I cannot click on it. The premium came out of my bank account, and when I go to my premium subscriptions on discord it says that it's there, but I cannot use it. How do I fix this?

[jade topaz]

One more question, can the ticket tool premium auto delete when you press “close” or is that not possible.

[humble sequoia]

━━ Gabby's inquiry has been moved to a ticket ━━

[idle flint]

You can turn off Two Step Ticket (and also Two Step Close) - Dashboard > Panel Configs > General. These are not premium features

[jade topaz]

Then it will auto delete?

[idle flint]

Disabling Two Step Close: This will prevent the "Are you sure you want to close" message when you click "Close"
Disabling Two Step Ticket: This will prevent the ticket moving into a closed stage where you need to click "Delete"

https://docs.tickettool.xyz/dashboard/panel-configs/general-options#two-step-close

[jade topaz]

Oh ok, thanks @idle flint

[simple tapir]

Hello

How do I make a pro bot if he does a $close bot ticket toll the ticket closes the ticket $close

[simple tapir]

@opaque oxide

[opaque oxide]

you have the Ticket Tool (free version) in your server ?

[simple tapir]

yes

Where are you from?

@opaque oxide

[opaque oxide]

Click on it in your userlist and click on upgrade, it will bring you to the Discord store, there you could subscribe to premium.
Select your server > Pay for it > After it go to the tickettool dashboard and sync your server.
Then go to server settings > invite the premium bot to your server > under it change the bot to Tickettool Premium

[simple tapir]

Are you sure?

[opaque oxide]

yes, just did upgrade another server

[oak scarab]

is there is a way that when ticket is created it ping the staff role so they will get notify

[simple tapir]

@opaque oxide _ace you didn't understand what I meant

I want a pro bot if he writes $close a bot that closes the text.

[simple tapir]

@opaque oxide

[opaque oxide]

Without it's asking "are you sure to close this ticket" you mean, so it closes right away without asking ?

with the $close command ?

[simple tapir]

No

[opaque oxide]

btw, it's with /close now

try that

[rustic gale]

Add the bot's ID to the Bot ID field in Server Configs

Then Ticket Tool will respond to the bot's messages as if they were sent by a human user

[rustic gale]

Yeah, include a role mention in the ticket message. See below for more:

[humble sequoia]

How to automatically ping my support team on a ticket?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to ping your support on
4. Open the Ticket options menu
5. Click on Edit Ticket Message
6. In the Message Content use one of the role mention syntax (**{@Role Name}** / **{Role ID}**)
7. Save changes

Note: For this to work properly, Ticket Tool requires the Mention Everyone permission. Or the role must have the Allow anyone to @mention this role setting enabled

[simple tapir]

Where is her place?

[opaque oxide]

hi all! Sometimes i need additional information mid conversation in a ticket. Now i could send a form to this ticket with a command style "call". but instead of passing this information to a new ticket, is it possible to pass this information back to the original ticket ?
or should i write a bot myself ,or perhaps there is some other way to handle this

[rustic gale]

That is not a Ticket Tool feature, no.

[opaque oxide]

thanks

[simple tapir]

thanks

[iron night]

Gave +1 Rep to @rustic gale

[vapid leaf]

Howdy. I was looking around in the ticket tool message box and i have it set up like this, and it doesnt ping the role.

[rustic gale]

Mentions inside embed don't send pings

Put the mention in the message content, where it says {user} Welcome

[vapid leaf]

like this?

[rustic gale]

Yes, that should work

As long as Tickets Support is the exact name of the role

[vapid leaf]

would the ID of the role work too?

[humble sequoia]

Mentions

Within all the messages the bot sends (both embeds and text) you can mention either channels, roles, or even users, these mentions will only send a notification to the user if they are used within a text field, e.g: a role mentioned in an embed won't ping at all the users who have that role.

For mentioning a role you can use one out of three options:
{@Role Name} ➞ Which is Case Sensitive.
{RoleID} ➞ Replace RoleId with the Id of the role you are trying to ping.
<@&RoleID> ➞ Discord's native syntax to ping roles.

<#ChannelID> ➞ Mention a channel by its ID.
<@UserID> ➞ Mention a user by its ID.

[rustic gale]

These are the mention formats that work

[vapid leaf]

Alright, thank you.

[timber turtle]

hello! can i dm a mod?

[rapid cradle]

pano po i2😭

hi! i’m new here, can someone enlighten me how this works? thank you!

[idle flint]

No, please don't DM any of the Ticket Tool staff.

If you need assistance, you can either ask in #🆘│community-support or #🎫│make-a-ticket

[idle flint]

Here is the basic setup guide:

[humble sequoia]

Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

Create a Panel

To create a panel we are going to need to head over to the Panel Configs Tab on the Dashboard.

Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and you are ready to get started with configuring your panel.
An example of a creating a panel is shown below.

Send the Panel to a Channel

Once the panel has been created, use the blue Send button and select the channel you want the panel to be sent to.

The Panel wasn't send

Use the </debug:ID> command to diagnose possible permission issues with the bot.

[cursive phoenix]

The command has been disabled also please do not ping staff as its against the rules

[jade topaz]

how to make discord ticket tool bot auto save transpicts in channel as soon as i type $close

[limber portal]

Dashboard > panel configs > transcripts (this is a premium feature)

[jade topaz]

😭

[civic quartz]

سلام عليكم

[craggy moon]

i need to make bot as ticket tool bot

[craggy seal]

We got kicked out of our Tribe and cant play bc we dont get in and dont get out of our Base. Tribe is LosPepes my Name in Game is Adalmaier and my Friend is Norbert

Are we right here

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[lunar solar]

@craggy seal ^

[craggy seal]

@lunar solar ?

[lunar solar]

Read the above embed

you are in the wrong place

[craggy seal]

oh okey but where should i write ?

[lunar solar]

read this

[lunar solar]

Not sure wrong Discord server

[craggy seal]

oh okey thank you

[lunar solar]

np

[torn basin]

How many tickets can be opened up at one time using this bot ?

[limber portal]

As a discord limit, each category can have 50 channels with a 500 channel total, so thats the overall limit

[wide pendant]

why cant i edit the embed title?

[limber portal]

That section is premium only

[wide pendant]

how can i edit the panel name then?

i couldnt see any option to edit the panel name

[wide pendant]

im actually blind

[trail finch]

---

Hi, can I in 1 panel create some DropDown Styles with others DropDown Items after specific Embed's messages? And if i can how can I do it?

Example:

Panel:
  'Embed'
    button with DropDown Style
  'Embed'
  'Embed'
    button with DropDown Style
...etc...

UPD: or at least just create buttons after 'Embed'

---

[limber portal]

The dropdown menus appear at the bottom of the panel embeds, so it would have to be multiple panels

[trail finch]

Is this the only way...?(

[limber portal]

The dropdown menu will only appear at the bottom of the panel embeds

[trail finch]

Sadly:(

[limber portal]

You can have multiple embeds, but the dropdown won’t be able to be inserted in the middle

[trail finch]

Thanks for the answer

[iron night]

Gave +1 Rep to @limber portal

[limber portal]

No problem

[wide pendant]

Is it possible to add a cool-down to a user in the context of let’s say they created a ticket, they instantly close it, they try to open a ticket again but they are slapped with a cool-down of our choice?

[limber portal]

Unfortunately not

[wide pendant]

mainly to prevent people from abusing our ticket system

[fossil saffron]

the bot has every single permission even founder and the channel does but it wont send the webhoook

[limber portal]

Try giving the bot the administrator permission

[fossil saffron]

it has that

[wide pendant]

Is there any way to prevent this abuse?

That you would recommend

[limber portal]

Can you run /debug and send a screenshot

[limber portal]

Make sure the panel limit / global limit is either at 1 or a similarly low number

[fossil saffron]

i did tht twice but ok

[limber portal]

Try pressing the sync button on the dashboard

[fossil saffron]

i did

imma try re inviting the bot

[limber portal]

If that doesn’t work, try making a ticket in #🎫│make-a-ticket so staff can help further

[fossil saffron]

ok so i have 2 panels

one panel worked and sent it to the channel but the other one didnt

@limber portal

[rustic gale]

That error message is very misleading

It's almost surely an emoji issue

If you try sending the panel with the /panel command instead of the Send button, you will see a different error message

If that error message says invalid emoji, then it's an emoji issue

[humble sequoia]

Invalid Form Body: Invalid emoji

This error indicates you have selected an invalid emoji, i.e. an emoji the bot isn't capable of using, in a button field

Which Emoji?

This depends upon which action the error is appearing, the most common cases are the Create Ticket button or one of your Dropdown emojis. You can visit your Button's List to find all available buttons and find the conflicting one by yourself.

Why doesn't the bot accept it as valid?

• You selected an emoji that doesn't exist anymore, i.e. that has been deleted
• You wrote text there, instead of an emoji (or in addition to an emoji)
• You entered a code for a custom emoji from a server that the bot is not a member of
• You entered a custom emoji code incorrectly
• You're on iPhone and entered an emoji using the phone's emoji pad (use the emoji selector in the website instead)

[umbral silo]

،okay

[light pelican]

How do I make the emoji in the button right to open the ticket animated?

[flint bobcat]

Why cant members in my server create tickets using my panel

Ive ready automated support and nothing works

[idle flint]

Depends what error message they are recieving?

[idle flint]

Ensure that you for format: <a:name:id> (The a is for animated)

[flint bobcat]

It sdaid they dont have these roles

[idle flint]

What is your server ID?

[flint bobcat]

How to find

[humble sequoia]

How do I get the ID of Roles/Channels/Emojis?

Ticket Tool has a useful command that helps you get the ID of various things like channels, roles, emojis, and your server.

Just use the command </id:1029797400174399546> <#channel/@role/:emoji:>. Now copy everything, including the brackets <...>, to your dashboard (or wherever you want it)
If you want the server ID, just use the command without any option.

Examples:

Server ID: $id ➝ 509192800865353738
Roles: $id @Role ➝ <@&722196398635745312>
Channel: $id #channel ➝ #🤖│bot-spam
User: $id @user ➝ @copper owl
Emoji: $id ➝ ![ttonline](https://cdn.discordapp.com/emojis/818757771310792704.webp?size=128 "ttonline")

[flint bobcat]

I type the $id into my server and nothing happens

[idle flint]

Can you do a $debug command then please

[flint bobcat]

It syas the application did not respond in red

[idle flint]

Bot is missing heaps of perms

[humble sequoia]

What permissions should I give to Ticket Tool?

When first invited to your server, Ticket Tool should have the permissions shown below in order to ensure an appropriate functioning:

When customizing permissions for the different ticket participants, you must make sure Ticket Tool has the permissions you want it to grant to others, you can learn more about this here.

Missing Permissions
This error is a direct outcome of the bot missing permissions as depicted above. When troubleshooting this error we suggest you go through these steps:

• Use the </debug:1029783024264564765> command to check if the bot is lacking core role or channel permissions.
• Compare the category/channel's overrides and contrast them with the bot's roles to identify any permission denial that is breaking the functioning
• If you can't still figure it out, let our <@&540295656720302081> know so they can guide you through

Additional Resources

• If you are a server administrator and would like to understand more how to set up your server's permissions, we suggest checking the Discord Support Knowledge Base
• If you are a bot developer and are interested in the internal permission hierarchy we suggest you this part of the Discord Developer Docs

Important Note

- Giving Administrator permissions is NOT required and we do NOT encourage you to do unless you are trying to troubleshoot your permissions setup.

[flint bobcat]

How do i give it perms

[idle flint]

Read the embed above......

Check your channel/category permissions (if you are denying the @everyone role from doing certain things, this would also block the bot)

[grand aspen]

Please can someone help.. Trying to make one panel able to open two different types of ticket... Is it possible

[idle flint]

You can use attached panels:

[humble sequoia]

Multipanels

For more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Panel -> Attached Panels

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[grand aspen]

I can't get it to work. It's meant to give multiple buttons correct

Oh wait!! Fixed it thankyou

[brisk vector]

How does the color of the embed change?

[limber portal]

Hey, you can change this with premium

[brisk vector]

Oh 🥺

[tardy ridge]

I need help with "You don't have permission to use this", though the blacklist is empty it only appears when a member using the ticket that is form type.

[paper pasture]

@upper flower

[upper flower]

?

[paper pasture]

Tell me the link to the official website to configure the bot

[upper flower]

docs.tickettool.xyz

[paper pasture]

OK

[tardy ridge]

anyone I can talk to about "You don't have permission to use this" using form ticket? It only shows up when a member is using a fill the form type ticket. The blacklist is empty. Only staff can use it successfully.

[idle flint]

You probably have the “support team only” selector enabled on the “Create Ticket” button

[humble sequoia]

Button Options

Enable Button
Hide or show the button

Emoji
Select an emoji to show on the button
You can either select one or use a valid Emoji ID

Button Text
Edit the text that's shown on the button

Button Color
Select one of four colors for the button. Grey, Green, Red, Blue.

Support Team Only
Enable this to only let your support team click that button

Allowed and disabled roles
Edit what roles can use or not use this button

$buttonoptions

[tardy ridge]

thank you so much! lifesaver

[iron night]

Gave +1 Rep to @idle flint

[desert vigil]

do i need to have premium bot to have more than one dropdown option?

[jade topaz]

is there a way i can close all my tickets in my server at once? its very cluttering i have 500 that i dont want to manually delete

[idle flint]

No, here is the info:

[humble sequoia]

<:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706> Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on

First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

• Panel doesn't send? Make sure you have a valid emoji selected
• Option doesn't show up? Check if two options have the same panel in the DropDown Editor

$dropdown

[idle flint]

Use the /purge command

[wary phoenix]

HI

I can't encrypt my password. Can you help me?

[idle flint]

Nope, we definitely can’t!

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[desert vigil]

a server im in has 5 on one pannel

panel

[ionic path]

Hello! I bought the premium subscription of Ticket Tool and enabled the Direct Message when a ticket is closed, is there a variable where it sends the transcript of the ticket?

[civic wagon]

Hello there! If you wish to DM a transcript to the ticket owner automatically upon closing of a ticket,

Dashboard > Panel Configs > Transcript > Direct Message Transcript

[ionic path]

Oh, I was looking at the wrong place. Thank you!

[iron night]

Gave +1 Rep to @civic wagon

[ionic path]

Also one more thing, I've enabled claiming, but when I use $claim it says it isn't enabled. There is also no buttons for claiming.

[civic wagon]

Make sure you're testing for the same panel you enabled claiming for

[ionic path]

It is the same, I thought of that too..

I found out what it was, the website was just bugging and I had to refresh it and re-enable the feature.

[jade topaz]

thank u my sexy beast

[iron night]

Gave +1 Rep to @idle flint

[echo crest]

hi ? how make this

Pop-up panel

[humble sequoia]

<:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706> Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on

First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

• Panel doesn't send? Make sure you have a valid emoji selected
• Option doesn't show up? Check if two options have the same panel in the DropDown Editor

$dropdown

[civic wagon]

Refer to the embed above ^

[gusty arch]

Is there a way to automatically close a ticket if it's been inactive for a certain amount of time?

[ionic path]

Sorry for all these questions, is there a way to delete all currently closed tickets with a command or something? I have a lot of closed tickets right now and going through them all to delete them one by one will take some time.

[limber portal]

You can use /purge to delete all tickets

[ionic path]

Yeah, but that deletes the opens ticket too, and it also needs permissions from the server owner himself.

[limber portal]

Unfortunately that’s the only thing close to what you are requesting, otherwise the tickets have to be deleted manually

[ionic path]

Alright, thanks!

[iron night]

Gave +1 Rep to @limber portal

[limber portal]

Np

[jade topaz]

Is there a command or way of seeing your ticket number or a users ticket number

Cause I get a lot of tickets and they are hard to find

[dense tusk]

Can anyone help me with verification to withdrawl?

[sharp cargo]

In my game one state rp life simulator my mic are not earning sound

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[civic wagon]

Refer to the embed above

[sharp cargo]

How to

[limber portal]

How to what?

[sharp cargo]

@limber portal how to go to embed

[limber portal]

Can you clarify the question?

[sterile jolt]

Deste smekeri

[vast tide]

He won't walk, Wadi

[sterile jolt]

Sta je picko izdefinisana.

[rustic gale]

Please no off-topic talk

[vague kiln]

hey sorry I just got back from my trip. I'm so sorry, I left my cousin with my sister while I was away and my cousin installed cheats or hacks or whatever happened onto my pc and now I can't jump out of the battle bus without getting kicked from the match, I did some reading and it has come to my attention I have been HWID banned do you know If I could ever play again and if you can make an exception I'm so sorry for the inconvenience. If you can my new username is: username: I'm not kidding...

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[stiff marlin]

عرب ؟

[limber portal]

$articket

[humble sequoia]

فريق الدعم الفني العربي

عميلنا العزيز ان كنت تبحث عن مساعدة يرجى فتح تكت خاص بفريق الدعم الفني العربي
اذهب الى#🎫│make-a-ticket
ثم قم بلضغط على الايموجي الاتي (🇯🇴)

[limber portal]

@stiff marlin ^^

[stiff marlin]

@limber portal no one answered me

It doesn't matter eg or ar @limber portal

[limber portal]

You have to be patient when waiting for a response

I don't speak arabic

[chilly sandal]

Anyone know how to do this?

[humble sequoia]

<:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706> Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on

First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

• Panel doesn't send? Make sure you have a valid emoji selected
• Option doesn't show up? Check if two options have the same panel in the DropDown Editor

$dropdown

[limber portal]

^^

[chilly sandal]

Ty

[iron night]

Gave +1 Rep to @limber portal

[lunar hatch]

How I change this message

[sterile patio]

i noticed some servers have an autoresponder or command set up with ticket tool to rename the ticket with someones username and then something else (ex: report, concern, discussion, etc.), how do i go about making a command to do that?
edit: i know for a fact that the servers do not have the ticket tool premium because i asked

[limber portal]

Dashboard > panel configs > messages > panel message

[limber portal]

You can use the $rename command to rename the channel to whatever you'd like - it's not a custom command, just a regular command

[edgy oak]

Hii! I was wondering if I can add multiple buttons for making a ticket. For example one for 'Support' and one for 'Apply for staff'

[limber portal]

Hey, you can do this with multipanels

[humble sequoia]

Multipanels

For more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Panel -> Attached Panels

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[limber portal]

@edgy oak ^^

[edgy oak]

alrighty, thanks!!

[iron night]

Gave +1 Rep to @limber portal

[sterile patio]

is there a way to set it automatically to their username without typing it out? like i know sometimes it has {user_name} or {ticker.user.name}

[limber portal]

No worries

[limber portal]

You can edit the automatic name of the channels in dashboard > panel configs > ticket, be aware this is a premium feature

[limber portal]

Click on the arrow to expand the editor, you can change the text there

[lunar hatch]

Oh ok thank you @limber portal

[limber portal]

No problem

[edgy oak]

okay wait hold on, i'm here now, but how do i add a button?

[limber portal]

You are in the wrong section, check out the help embed (I'll resend it again for you)

[humble sequoia]

Multipanels

For more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Panel -> Attached Panels

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[sterile patio]

alright, thank you

[iron night]

Gave +1 Rep to @limber portal

[edgy oak]

is this the correct one?

[limber portal]

Yep, now when you've created the extra panels you can add them as buttons in there

[edgy oak]

ooohh wait so i have to create new panels first

[limber portal]

Yes, each button you want is a seperate panel

[edgy oak]

That explains a lot, thank you!!

[iron night]

Gave +1 Rep to @limber portal

[limber portal]

np

[peak badger]

Ok so, I'm quite new with setting up tickets and I want to make one with a specific action, like setting up a time limit / date. how would i do that? i barely know the commands or anything other and I would like a walk through to understand the basics. Like which thing does what

I want to do something for a hiatus notice sort of thing and I don't really know how to set it up

[humble sequoia]

Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

Create a Panel

To create a panel we are going to need to head over to the Panel Configs Tab on the Dashboard.

Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and you are ready to get started with configuring your panel.
An example of a creating a panel is shown below.

Send the Panel to a Channel

Once the panel has been created, use the blue Send button and select the channel you want the panel to be sent to.

The Panel wasn't send

Use the </debug:ID> command to diagnose possible permission issues with the bot.

[limber portal]

This should help you with the basic setup ^^

[peak badger]

Oh okay, but do i need any specifics

[limber portal]

I didn’t quite understand what you were specifically trying to do - did you mean tickets with a time limit?

[peak badger]

mhm, I got the idea from another server, but i'm not exactly sure how they did it, but i want to do something similar

[limber portal]

The ticket panel looks fairly standard, so you shouldn’t have to deviate much from the setup steps other than a little extra customisation

[peak badger]

but how would i do the extra customization?

[limber portal]

Just edit the panel author text in dashboard > panel configs > messages > panel message assuming you wanted to copy that one

[peak badger]

What do i do from here, if i want to add a date/time limit or does it not need the specifics or the certain commands

[limber portal]

What do you mean by time limit? You can just expand the editor and type the date in, unless im misunderstanding

[peak badger]

I’m not sure where everything is or what does what in the panel configuration or command configuration

[limber portal]

I would advise checking out the docs https://docs.tickettool.xyz

[royal carbon]

hey! does anyone know how to set the permission so that one person can open multiple tickets at once?

[pseudo ravine]

Hey there. You can go to the Dashboard > Limits > Tickets Open > Open tickets each user > Increase the limit

[alpine hinge]

The ticket tool says interaction failed, what should I do?

[past fox]

Is there a way to have the ticket open once the player joins the server?

[tribal lichen]

fix ?

[rustic gale]

Probably a permission issue. Read the following, it's for a related problem, it might help

«The application did not respond»

Are you seeing this message when you use a Ticket Tool command in a channel? It may be because the bot is missing permissions in that channel.

Try the following:

1. Right-click the channel, select Edit Channel, then Permissions
2. Scroll down to Advanced Permissions and add Ticket Tool there
3. Make sure that View Channel and Send Messages are for Ticket Tool
4. Save the changes
5. In the channel, use the /debug command to check for any other missing permissions
6. If needed, go back to the Permissions menu and grant Ticket Tool any missing permissions
7. Retry using the command you wanted to use and confirm that it works properly now.

[alpine hinge]

I will try to check things out

[rustic gale]

Yes, but not with Ticket Tool alone

[rustic gale]

Well. The fix is to close that open ticket

[past fox]

Please elaborate

[rustic gale]

Ticket Tool does not have trigger responses to users joining the server

So you need a different bot that does

[past fox]

Ah okay thanks for the help.

[rustic gale]

What do you mean thanks for the help lol? I'm only beginning the explanation.

[past fox]

I kinda know a little bit about user.join response, just didn't know the bot could be triggered with that.

[rustic gale]

You need three things to automatically create a ticket when a user joins a server:

1. You need to enable command-style tickets in a specific channel
2. You need a bot that can send a custom response in that specific channel when a user joins the server, namely the $new command to create a ticket for the new member (this is the part that Ticket Tool alone can't do)
3. You need to add that bot's ID to the Bot ID field in Server Configs in Ticket Tool's dashboard

[gray briar]

can someone help me, i can't figure out how to add multiple drop down options to one panel

[rustic gale]

That's probably because you don't have multiple panels to assign to each of the options

Create more panels

https://cdn.discordapp.com/attachments/1065154397358796800/1068354957687926894/imagen.png

Then you can assign them to the other items

[gray briar]

ok so i have 2 panels for example right

but i can't ad both panels to the same drop down no?

i figured it out

ty

[rustic gale]

Yes, of course you can