🆘│community-support

[granite cave]

I did set them all checked, however it doesn't work sadly

[idle flint]

The button doesnt show once a ticket is closed ? (the ticket will need to be a new ticket once you enable the button)

[granite cave]

Yes i did test for like 4-5 times after sync the channel 😅 but the support channel keeps disapeared

it's ok to not showing the Re open, but I need to make the chat history visible

[idle flint]

Your screenshot is "User Opened Permissions" - Ensure you are in the Permissions > Ticket Owner Closed.

[granite cave]

sorry for the low resolution lol

[idle flint]

Click the yellow button at the start, (to the right )

[granite cave]

oh thank you let me try

[idle flint]

As you said, you want the Ticket Owner to still see the ticket once it is CLOSED therefore you need to edit the Closed permissions

[granite cave]

it works, thanks for the detail instructions

[jade topaz]

It never works for me tho. Like I vote and I never get it

[pseudo ravine]

Did you read the whole embed?

[jade topaz]

Yep it works now

[pseudo ravine]

[jade topaz]

If my premium runs out will I still be able to use the claim button

If I set it up rn. Also will they still be able to open tickets once premium runs out?

[pseudo ravine]

No

[pseudo ravine]

Yes, assuming you didn’t switch to the premium bot

[jade topaz]

Nope I did not

I stayed with the normal one

[jade topaz]

So the button will just stop working?

[pseudo ravine]

It won’t show up

[jade topaz]

Alright thank you so much

[pseudo ravine]

You're welcome, glad I could help!

[coral latch]

My tickets are not showing for my members But i can see them. How can this be?

[rustic gale]

What do you mean not showing for your members

Like a user creates a ticket and they can't see it?

[coral latch]

No

When i create a ticket, i can see it but my users not

[rustic gale]

That's

the same thing i said

[coral latch]

ah yes

[rustic gale]

Wait, it's not the same thing i said

When you create a ticket, only you can see it

and your support team if any

[coral latch]

When i use the tool, send it to my server. I can see the tickets, and my team yes. not my members

[rustic gale]

You mean the panel message?

The message with the Create Ticket button

[coral latch]

My members can't see those

i see this

my members see this

not authorisied to see the message history or something like it

[coral latch]

this above

[gilded verge]

Panel Configs->Permissions->Edit opened Ticket Owner->change Read Message History to ✅

wait no, this isn't inside a ticket, so problem is in your channel permissions, anyway, update permission in your channel

[jade topaz]

Hey, do backups get saved to a DB?

As in if i generated a backup key for my server, then deleted my server will the backup key still be usable?

[coral latch]

Thanks

[iron night]

Gave +1 Rep to @gilded verge

[gilded verge]

Hi, yep and yep because otherwise the backup would be useless if not saved

[jade topaz]

Amazing, thanks ❤️

[wild spire]

use /debug in that channel.
Let us know here when u did and we can check

[finite shale]

I closed a ticket but it still doesnt delete the ticket channel

[gilded verge]

to delete ticket, use:
> delete button,
> delete command,
> turn off Two step Ticket in Panel Configs->General and it will automatically delete it after ticket closed

[glacial moat]

is there a way to make ticket tool say if a user that just created a ticket have opened prev tickets? (like on the top of the ticket, it says "This user has created previous tickets")

[pseudo ravine]

Hey there. Ticket Tool is missing the Send Messages permission inside that channel

[jade topaz]

i need my key fixed just bought it and it says banned key

[pseudo ravine]

Hey there. What "key" are you referring to. A premium key?

[jade topaz]

spoofer and cleaner

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[jade topaz]

https://tenor.com/view/juice-wrld-gif-19040740

[pseudo ravine]

If you don't have any questions/issues with Ticket Tool, please move to #💬│general-chat

[vale nexus]

How to add those separated texts + buttons?

[cursive phoenix]

That isnt Ticket Tool it's another bot we use which is a custom branding version of the Sapphire public bot

[vale nexus]

Ahh, I see, that makes sense :D
However, I've also seen folks implementing multiple buttons into their Ticket Tool. Can this be done through the Dashboard? I spent quite a few minutes trying to figure out how, but was left confused

Thank you deeply for your response, Jay ♥

[acoustic rampart]

Brawl Stars

[scenic plinth]

No, this is not a mobile app game support. If you actually clicked on the discord icon on the app, youd know you're in the wrong place.

[humble sequoia]

Multipanels

For more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Panel -> Attached Panels

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[limber solstice]

Hello, we had someone discontinue premium payments and now we are trying to re-subscribe to the Premium bot. However, it's not letting us active the subscription or invite the premium bot back. Any ideas?

[cursive phoenix]

@vale nexussee the above embed

[vale nexus]

Thank you, Jay 🫶

[iron night]

Gave +1 Rep to @cursive phoenix

[vale nexus]

Awh, that's a cute rep feature

[glacial moat]

any1 know?

[rustic gale]

No such feature

With premium, you can make the bot give the user a role

Such as a role that says they have created tickets before

That might help

[glacial moat]

ooo alr sounds good

[cursive phoenix]

Not sure, i'd recommend you make a ticket over in #🎫│make-a-ticket so our support reps can look into this further etc

[glacial moat]

wait wouldnt this not work cuz when they create their 1st ticket they gain the role right away? or is the role given after their 1st ticket is closed?

[rustic gale]

Yeah, you can make it give a role on closing the ticket

[glacial moat]

ok sounds good ty 😄

[quartz shoal]

How can I make this list for ticket?

[humble sequoia]

<:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706> Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on

First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

• Panel doesn't send? Make sure you have a valid emoji selected
• Option doesn't show up? Check if two options have the same panel in the DropDown Editor

$dropdown

[latent coyote]

anyone know if theres a way to get capital letters in the ticket name? (ping reply please so i can find easier)

[rustic gale]

Find a unicode character that's uppercase by force

And use that in place of regular letters

[latent coyote]

I already tried doing that

But when choosing it in the dashboard it auto puts into that the normal text I think

[proper patrol]

hello
is there a way for ticket tool to take in embeds(images/Videos) in forms?

i want to make it so it has a option for video

[pseudo ravine]

Hey there. You cannot add images or videos into forms, that is something that Discord did not make possible

[proper patrol]

thanks for the answer

[iron night]

Gave +1 Rep to @pseudo ravine

[pseudo ravine]

You're welcome, glad I could help!

[rustic gale]

Try a different character

[narrow fractal]

Wsp y’all

[rustic gale]

https://qaz.wtf/u/convert.cgi

You can try this converter

[pseudo ravine]

There's no need to mention a ticket in here, someone will respond when they're available

[narrow fractal]

Anyone know how to do this

[humble sequoia]

<:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706> Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on

First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

• Panel doesn't send? Make sure you have a valid emoji selected
• Option doesn't show up? Check if two options have the same panel in the DropDown Editor

$dropdown

[narrow fractal]

BRUH I SKIPPED RIGHT PASS IT

[narrow fractal]

I do what the picture said now what I do after

@pseudo ravine

[narrow fractal]

It won’t even let me click to open it

HELP

[rustic gale]

Did you enable the dropdown menu but didn't create any dropdown items?

lol

[narrow fractal]

How I do that tho

lol

[narrow fractal]

Lol

Then when I tried it gave me this

[rustic gale]

Do you see the fields there that say “select a panel (required)”?

Like it says, selecting a panel there is required.

[narrow fractal]

The + ?

[rustic gale]

Oh my god you can't read

Let me show you

[narrow fractal]

PH HEA

i see it now

I couldn’t find it but I see it now

[narrow fractal]

Lemme go fix it rn

It still says

[rustic gale]

Did you try sending the panel message again?

[narrow fractal]

The /panel?

yes it still shows that

[rustic gale]

Are you sending the correct panel?

Actually nevermind

Do you see the fields that say “Display (required)”?

That's

also required, you know

[narrow fractal]

BRUH

Ok I’ll go fix it rn brb

Let’s go test

[narrow fractal]

What I do if the tickets not going under the right category

In the discord sever

[rustic gale]

Select the correct ones in the dashboard

[narrow fractal]

Whitch one?

[rustic gale]

Category, at the top

By the way, let me give you credit for your effort

This stuff isn't easy. You're doing a great job

+rep @narrow fractal

[iron night]

Gave +1 Rep to @narrow fractal

[narrow fractal]

Oh snap

Thanks @

[rustic gale]

Notice the selector at the top of the screen?

That's the panel selector

Each panel has its own separate settings

When you have a dropdown menu, each item is its own separate panel as well

with its own separate settings

Your dropdown menu is set up on panel 2

but the actual items correspond to panels 3 and 4.

So you should select the categories for panels 3 and 4.

This is very confusing, so i don't fault you if you don't get it at first

[narrow fractal]

I want it to send to purchase ticket category

I switched it in the ticket tool doc

[rustic gale]

As i was saying

You have to select categories for panels 3 and 4

Notice how it's still empty for panel 3

[narrow fractal]

Oh

[rustic gale]

Panel 4, same

[narrow fractal]

Ok lemme go rn

[narrow fractal]

Everything is fixed thanks a lot man now I think it’s time for me to get some sleep. Thanks for the help

[iron night]

Gave +1 Rep to @rustic gale

[rustic gale]

Good luck, pal

[normal yacht]

How can I limit the usage of a custom command to a certain role? not just admin

[sturdy sable]

How do i close the premium subscription?

[jolly pike]

I need a special controller for the Tiktok bot

[coral latch]

Is it possible for members to open up more than 1 ticket? It seems like it's not possible in my server

[proper patrol]

hello
is there a way to restrict what type of data the ticket form can be

for example i want to make it so this particular question is required to be a link

[hallow osprey]

Hello, When i need to publish panel for create ticket it says undefined

from dashboard

[fallow pawn]

hii is there a feature or a way to give roles to someone who opens a ticket? example: someone opens a ticket and gets the ticket opener role

[jade topaz]

is the bot ok???

[meager flare]

out of curiosity, whats the benefit to that?

[fallow pawn]

i’m setting up a pm portal and i’d like people to have access to the channels after opening a ticket

[jade topaz]

Dashboard > Panel Configs > Ticket
Ticket open/closed roles

[rustic gale]

Not possible

[rustic gale]

Have a look:

[humble sequoia]

<:TicketToolOffline:1018980643092312155> Cancel your subscription

We're sorry to see you go!

To cancel your Ticket Tool Premium Subscription, just head over to your User Settings in Discord, then Subscriptions. Look for Premium Apps and click on Manage Subscriptions. There you can cancel your subscription at the end of your billing cycle.

User Settings > Subscriptions > Premium Apps > Manage Subscriptions > Cancel

[rustic gale]

Panel Configs -> Limits

the default limit is 1 but you can make it higher

[rustic gale]

Try sending the panel with the /panel command. That should throw an error message giving more information about the problem.

If you see an Invalid emoji message, this is why:

[humble sequoia]

Invalid Form Body: Invalid emoji

This error indicates you have selected an invalid emoji, i.e. an emoji the bot isn't capable of using, in a button field

Which Emoji?

This depends upon which action the error is appearing, the most common cases are the Create Ticket button or one of your Dropdown emojis. You can visit your Button's List to find all available buttons and find the conflicting one by yourself.

Why doesn't the bot accept it as valid?

• You selected an emoji that doesn't exist anymore, i.e. that has been deleted
• You wrote text there, instead of an emoji (or in addition to an emoji)
• You entered a code for a custom emoji from a server that the bot is not a member of
• You entered a custom emoji code incorrectly
• You're on iPhone and entered an emoji using the phone's emoji pad (use the emoji selector in the website instead)

[obsidian talon]

Hello, created tickets are opened in a random channel, how do I make them created in a certain channel?

@jade topaz Приветствую, как я понял ты говоришь по русски, сможешь помочь?

[jade topaz]

Ну

[obsidian talon]

Вообщем, у меня такая проблема, есть комната где создаются тикеты, и если его создать, то тикет с номером появляется в рандомном месте, можно ли его создание сделать закреплённым?

Изменить вообщем место где он будет создаваться

[jade topaz]

Да

Ты можешь прикрепить его к определёной категории

[obsidian talon]

А где найти эту настройку?

[jade topaz]

Сейчас зайду скину

Выбираешь Категория и выбираешь к какой именно

открые и закрытые тикеты.

[obsidian talon]

Благодарю за помощь

[jade topaz]

Только для каждого набора по факту делает либо одно место или разное

[jade topaz]

Да не за что)

Я сколько ДС серверов делал)

[obsidian talon]

А я вот впервые с тикет ботом знакомлюсь 😄 Вот и туплю, вроде всё уже настроил, а тут вот так))

[hidden echo]

╰ Server at channel limit of 500
╰ Clear channels to continue creating tickets
how i fix this???

[pseudo ravine]

Hey there. You will need to delete some channels before you can create a new channel

[hidden echo]

how i delete channels??

[pseudo ravine]

Are you an admin or the owner?

[hidden echo]

No im not

[pseudo ravine]

Are you at least a staff member of the server?

[hidden echo]

nope

[pseudo ravine]

Then there's nothing we can do. You'll have to get in contact with the server staff in a different way

[hidden echo]

Oh okay thanks for help

[iron night]

Gave +1 Rep to @pseudo ravine

[pseudo ravine]

You're welcome, glad I could help!

[jade topaz]

Hello, i just added ticket tool to my server, all is well, but when closing the ticket we keep getting the message: Warning: Unable to close ticket, missing permissions ManageRoles

All roles have all permissions..

[pseudo ravine]

Hey there. Could you please run the /debug inside that ticket, and send the link it provides

[jade topaz]

it needs manage roles as well?

[pseudo ravine]

Yes. The Ticket Tool role needs the Manage Roles permission

[jade topaz]

yeah works now lmao, great thanks! ❤️

thanks @pseudo ravine

[iron night]

Gave +1 Rep to @pseudo ravine

[pseudo ravine]

You're welcome, glad I could help!

[brisk cliff]

Alguem me desbani do frp fui banido nome da conta add33nossameudeus

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[low sky]

how do I make the ticket channels private?

[rustic gale]

They are private by default. If there's unwanted users there then you must have done something wrong setting them up.

[waxen token]

how I can create like that ticket with forms ticker

[humble sequoia]

<:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706> Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on

First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

• Panel doesn't send? Make sure you have a valid emoji selected
• Option doesn't show up? Check if two options have the same panel in the DropDown Editor

$dropdown

[gilded verge]

@waxen token,

[whole valley]

When I try to send a panel to a channel, it pops up with this, but I sent one right before, and it worked. Anyone know how to fix it

[dense tiger]

emoji is messed up somehow

the emoji you have on the button

[whole valley]

Oh, thanks, I fixed it now since you said that.

[humble sequoia]

Invalid Form Body: Invalid emoji

This error indicates you have selected an invalid emoji, i.e. an emoji the bot isn't capable of using, in a button field

Which Emoji?

This depends upon which action the error is appearing, the most common cases are the Create Ticket button or one of your Dropdown emojis. You can visit your Button's List to find all available buttons and find the conflicting one by yourself.

Why doesn't the bot accept it as valid?

• You selected an emoji that doesn't exist anymore, i.e. that has been deleted
• You wrote text there, instead of an emoji (or in addition to an emoji)
• You entered a code for a custom emoji from a server that the bot is not a member of
• You entered a custom emoji code incorrectly
• You're on iPhone and entered an emoji using the phone's emoji pad (use the emoji selector in the website instead)

[low sky]

I tried to swap my bot and invite the premium bot bc I tried the free trial, but I don’t think it’s working. Bc I pressed botswitcher and switched and Invited the bot but everytime I do a command it said it didn’t respond?

[pseudo ravine]

Hey there. Are you running the command on the correct bot?

[inner crag]

Does anyone know how to setup up the premium bot to delete/ close the ticket when a member leaves the server if they opened a ticket and to send a transcript at the same time to me and the user?

[rustic gale]

If you're not going to have long-term premium, it's not recommended that you switch to the premium bot.

You should use /botswitcher and choose Ticket Tool White. All the premium features are available on the white bot as long as you have premium.

[rustic gale]

Panel Configs -> Automation

User leave check

Panel Configs -> Transcript
Direct Message Transcript
Auto Save Transcript

[inner crag]

Ty

[iron night]

Gave +1 Rep to @rustic gale

[thorny lynx]

How would I be able to ping a specific role when a ticket is opened?

Nevermind, I figured out via FAQ.

[bright swallow]

And again, is it possible to put in a form (in the opened ticket ((thread style)) ) to upload a document/PDF. The document should then stay in the top embedded

Ty

[iron night]

Gave +1 Rep to @untold whale

[pseudo ravine]

Hey there. You cannot export answers from a form into a document/PDF unfortunately

[grizzled meadow]

how to solve these issue?

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[wind sigil]

I made a server for someone and subsequently initiated all the tickettool functionalities using my discord account, is there anyway to transfer / give access to that dashboard for the server to someone else?

[humble sequoia]

Dashboard Roles

Any role you put there will have full access to the ticket tool dashboard. The server owner and users with admin permissions already have access to the dashboard.
Be careful of which roles to put here

Oct 3, 2023, 7:00 PM

[gilded verge]

should help you

[gilded verge]

Hi, please describe what you mean by placeholders

oh, so you mean variables

https://docs.tickettool.xyz/dashboard/panel-configs/variables

[native robin]

Hello.

Is Turkish support available?

@pseudo ravine Hello. Is Turkish support available?

[pseudo ravine]

Please don’t ping for support, it’s not needed and rude. We do not have turkish support, but you may ask your question/issue in here and someone will assist you

[native robin]

I understand, I am very sorry for the ping, please forgive me.

[wild spire]

We have one person on the team that speaks Turkish.
Open an English ticket, but you’ll have to be patient for when they get online.
#🎫│make-a-ticket

[native robin]

Okay, I got it, thank you.

[native robin]

Please forgive me for the ping.

[cunning arrow]

Hey ! I'm a discord owner. When a ticket is created, I want my admin to see it. Where's the config for that please ?

[wild spire]

$help

[humble sequoia]

How can I grant my team access to tickets?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to grant access to
4. Open the General options menu
5. Select your Support Team Roles
6. Save changes

[honest token]

Hi

[pseudo ravine]

Do you need any support for Ticket Tool?

[daring magnet]

Please point me to the trascript docs. For some reason the configuration in dash for the channel I want them to go to is not working. Keep getting no transcript channel has been set up.

[honest token]

I think it’s all better now I have figured out the stuff I needed to just if there is anything eles I will ask thank you

[iron night]

Gave +1 Rep to @pseudo ravine

[daring magnet]

Question. Do you have to have premium for transcripts to work? '

[pseudo ravine]

Hey there. Transcripts do not require premium to work

If you have premium, you may have extra customization and features, but you still can have transcripts for free

[daring magnet]

So when members make a ticket and it is time to close the ticket, there is no option to save the transcript. All I am getting is close or cancel buttons.

I have set up the transcript category and channel.

[honest token]

How do I make the ticket bot have the option do I can claim tickets

[lone summit]

how do I give a certain role access to see tickets and type in them etc; for a staff member?

[pseudo ravine]

Could you please send the server ID? I will take a look at your dashboard

And do you have Two Step Ticket enabled?

[pseudo ravine]

Hey there. Claiming is a premium feature. Do you have premium?

[humble sequoia]

How can I grant my team access to tickets?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to grant access to
4. Open the General options menu
5. Select your Support Team Roles
6. Save changes

[pseudo ravine]

@lone summit Read this ^

[honest token]

I think it not how do I get it

[humble sequoia]

Discord Ticket Tool Premium <:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706>

Premium can now be purchased directly through discord! Either in the app directory (server settings) or directly from the bots profile.

<:TTWarning:1034178155872784494> Important Information <:TTWarning:1034178155872784494>

ONLY purchase premium through ONE of the two Ticket Tool Bots. If you purchased premium on the primary bot (White logo) and plan to use the premium bot, don't kick the primary bot!

What's different?

The Monthly price changed from $6.00 to $5.99
Yearly subscriptions are not yet available
Don't kick the bot, otherwise, the subscription will be canceled automatically
You'll need to buy the subscription from a computer or on the Application Directory
You might need to run the /premium command on your server to sync the premium status with your dashboard
A subscription can not be transferred between Servers

[daring magnet]

Yes I have selected the two step ticket.

[pseudo ravine]

Could I still get the server ID?

[daring magnet]

998314643598618704

[pseudo ravine]

Thank you

[daring magnet]

Thanks for helping me out here

[iron night]

Gave +1 Rep to @pseudo ravine

[pseudo ravine]

Which panel is this happening on?

[daring magnet]

Both

[pseudo ravine]

Alright

The Council panel does not have Two Step Ticket enabled, which will not send the Transcript button

[daring magnet]

oh now I see

the toggle on the right?

[pseudo ravine]

Yes

[daring magnet]

Im going to check again. Could one off have made both not work?

[pseudo ravine]

No, it shouldn't have

[daring magnet]

It is still not showing.

[pseudo ravine]

You need to click on Close first

[daring magnet]

Ok. It is working now. Again thank you for the help. Is anyway to recover a ticket that was deleted?

[iron night]

Gave +1 Rep to @pseudo ravine

[pseudo ravine]

Only if you saved the transcript

[daring magnet]

Death to me. Ok.
But super glad to get the help and that its working.

[pseudo ravine]

You're welcome, glad I could help!

[wary karma]

Do new tickets from users usually open up here?? I could've sworn when I tested it, it opened in the "information" category but now it's not

I have it set to this too so I'm unsure why it's not working

[gilded verge]

if Ticket Tool in your category don't have permissions Manage Channels and Manage Roles, then they'll appear at the top of the server until you fix it

[wary karma]

Ooh perfect, I thought it would work by role proxy, by placing a "bot role" on ticket tool and making that role manage messages etc but it only works by making the ticket tool directly have the base permissions for manage messages

Thanks!

[gilded verge]

//just little note, also please make sure that Ticket Tool's role has these permissions since they're required:

[jade topaz]

Why ticket tool offline at my Server?

[robust cloud]

Hello i want to add ticket on my server but i have problem (Failed: Invalid Form Body components[0].components[0].emoji.name[BUTTON_COMPONENT_INVALID_EMOJI]: Invalid emoji
)

Submit Failed: Access Denied (Ticket Processing Tool does not have permission to view or post to this channel)

Thanks!

[jade topaz]

are you still having this issue?

if so, could you send a screenshot?

[jade topaz]

the channel you are trying to post the ticket panel to you will need to give TicketTool access, to view and send messages.

you can either do it manually by setting specific channel permissions up, or you can just give TicketTool a role with administrator

[humble sequoia]

Invalid Form Body: Invalid emoji

This error indicates you have selected an invalid emoji, i.e. an emoji the bot isn't capable of using, in a button field

Which Emoji?

This depends upon which action the error is appearing, the most common cases are the Create Ticket button or one of your Dropdown emojis. You can visit your Button's List to find all available buttons and find the conflicting one by yourself.

Why doesn't the bot accept it as valid?

• You selected an emoji that doesn't exist anymore, i.e. that has been deleted
• You wrote text there, instead of an emoji (or in addition to an emoji)
• You entered a code for a custom emoji from a server that the bot is not a member of
• You entered a custom emoji code incorrectly
• You're on iPhone and entered an emoji using the phone's emoji pad (use the emoji selector in the website instead)

[rustic gale]

@robust cloud the Invalid Emoji issue is specifically an issue with the emoji you have selected for a button

Or a dropdown menu if you're using that

@jade topaz For your reference

[jade topaz]

yeah i didnt want to say something incorrect so i just left it

[robust meadow]

anyone know how to fix

[scenic mesa]

Hola alguie Español?

[robust meadow]

i just want to purge the tickets , but any command do this

[kind falcon]

hey all! I'm trying to set up a ticket verification system for a server that keeps getting raided and it's frustrating im using the ticket tool bot but I'm unsure of how to set it up to where I only want people who arent verified to see the "lobby" area and not the rest

if you have any advice or knowledge on this i could use all the help i can get !! thanks for your time (:

[gilded verge]

1. Are you sure that Ticket Tool is on your server?
2. Make sure that in dashboard in Server Configs->Premium bot tab you have selected Ticket Tool White
3. Make sure that Ticket Tool has required permissions (screenshot below)

[humble sequoia]

Equipo de Soporte Español

Querido usuario, si está buscando ayuda, por favor abra un ticket para contactar al Equipo de Soporte Español. Diríjase a #🎫│make-a-ticket y presione el botón :flag_es:.

[gilded verge]

@scenic mesa, / #🆘│community-support message

[gilded verge]

if you're the server owner, you can use /purge command

[scenic plinth]

¡Sí! Háganos saber si tiene alguna pregunta relacionada con la herramienta Ticket, O haga lo que dice el folleto de arriba sobre cómo abrir un ticket.

[rustic gale]

That's not really a Ticket Tool issue. That's a matter of how the permissions are set for your server's roles and channels.

What i usually do is remove the everyone role's View Channels permission, and create a separate “Member” role that does have the permission. Within each channel, the View Channel permission would also have to be set to for the everyone role.

[hollow spoke]

Sooo, im a dumbass and somehow i cant seem to get multipanel to work right?

I have theese 3 "panels" but i cant seem to add "firma" to my main panel (support)

[gilded verge]

you cannot add a panel to a panel that has the same name/id, in other words, panel firma cannot be added to firma panel
but its button will be available when you send this main panel to the channel so everything is good

[hollow spoke]

No, i want to add firma to support pannel

[gilded verge]

oh, so i misunderstood, sorry :/
hm 🤔

let's try something...
> please create a new panel, go to Panel tab and check if there you can see all panels
> but if not, please try to use incognito mode in browser, use another browser or check with another device,
> if after this you find that the problem still persists, please go to #🎫│make-a-ticket

[hollow spoke]

Okay, testing

Same issue, checking with incognito..

This is weird, when openig in incognito, i can put in the firma one, but then i cant put in bugs & fejl

[gilded verge]

um...

[hollow spoke]

So now bugs & fejl is missing from the panel?

[gilded verge]

i can't say that but looks like contact with Staff is required #🎫│make-a-ticket 😳

[hollow spoke]

Welp, f me then 🤣

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[ocean gyro]

Anyone know how to make the tickets appear at bottom of side bar vs on top? I made a drop down and now I have tickets appearing on top of sidebar

[humble sequoia]

How do I set what category tickets are created in?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to grant access to
4. Open the Category options menu
5. Select the categories of your preference
6. Save changes

[gilded verge]

@ocean gyro,

[ocean gyro]

How does this make it so tickets appear at the bottom?

[iron night]

Gave +1 Rep to @gilded verge

[gilded verge]

well, ticket tool can create tickets in category and you can move this category to the bottom as you want

[ocean gyro]

Is there a way to make it so all tickets regardless of what they are just appear on the bottom? Like I have 3 options for the drop down menu. Ever since implementing that they started appearing at the top and I need the tickets at the bottom

[gilded verge]

@ocean gyro, but did you know that Discord doesn't allow anyone to create channels at the bottom and that's why they're at the top if they're not in a category?
so as i mentioned, please read

*but remember to set categories in all panels you using

[ocean gyro]

Kk thanks

[iron night]

Gave +1 Rep to @gilded verge

[blazing mountain]

like Im trying to figure out servers do it where they have 3 panels in one text and not in separted messages

but I dont know how to do it its like a cool body text like a webhook message

[humble sequoia]

Multipanels

For more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Panel -> Attached Panels

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[gilded verge]

i think should help you

[honest token]

How do I create my own Bot for my server ?

[gilded verge]

what do you mean by my own Bot?

[honest token]

As In make a bot myself for my server

[gilded verge]

but you're on Ticket Tool support server so why you asking here?

[honest token]

I am just wondering what bot does that because I thought it was ticket took

[gilded verge]

here you asked for your own bot, not for ticket tool

[humble sequoia]

Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

Create a Panel

To create a panel we are going to need to head over to the Panel Configs Tab on the Dashboard.

Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and you are ready to get started with configuring your panel.
An example of a creating a panel is shown below.

Send the Panel to a Channel

Once the panel has been created, use the blue Send button and select the channel you want the panel to be sent to.

The Panel wasn't send

Use the </debug:ID> command to diagnose possible permission issues with the bot.

[gilded verge]

@honest token, anyway, here is how you can setup ticket tool in your server

[honest token]

Yes I would like to know what bot does that to set up my own bot

[jade topaz]

Ticket Tool dont have whitelabel feature yet

[latent solstice]

Users in the discord are not receiving permissions to create tickets. Any ideas? The only bots in the server are ticket tool and Probot

[bright swallow]

If this was my answer - i want to upload a document and put it in an embed on top of the ticket (No ping bc of nighttime)

[lyric obsidian]

I need help setting up my bot and have no idea what I'm doing

[gilded verge]

so you mean they see 'You don't have permission to use this' when they trying to create a ticket?
if so, then it's because you aded their role in Server Configs->Blacklisted Roles
or you added their role to in Panel Configs->Buttons->Edit Create Ticket Button-> Disabled Roles

[humble sequoia]

Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

Create a Panel

To create a panel we are going to need to head over to the Panel Configs Tab on the Dashboard.

Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and you are ready to get started with configuring your panel.
An example of a creating a panel is shown below.

Send the Panel to a Channel

Once the panel has been created, use the blue Send button and select the channel you want the panel to be sent to.

The Panel wasn't send

Use the </debug:ID> command to diagnose possible permission issues with the bot.

[gilded verge]

@lyric obsidian,

[humble sequoia]

━━ Yubby's inquiry has been moved to a ticket ━━

[sweet oxide]

On the dashboard it is not showing that I have it added to my server when i do

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[bitter gust]

Hi so uhm this may be a really weird question (I haven't read the rules or anything yet as this is kind of urgent for my server, I'll read after sending this)

Does anyone here know the actual permissions required so someone can open a ticket??

[rustic gale]

By default, anyone who presses the button will be able to create a ticket.

There's a few very common mistakes though, by which you might accidentally deny your users the ability

«You don't have permissions to use this»
Are your members seeing this message when they try to create a ticket?

You may have accidentally denied them permission to use the Create Ticket button.

Look in the following places in your server's dashboard:

👉 Server Configs -> Blacklist Roles
Any roles there will be unable to interact with the bot in any way, including creating tickets.

👉 Panel Configs -> Buttons -> Create Ticket -> Support team only
If this is enabled , only your staff will be able to use the button.

👉 Panel Configs -> Buttons -> Create Ticket -> Disabled Roles
Any roles there will be unable to use the button.

[ocean tree]

Cc

[pseudo ravine]

Do you need any help with Ticket Tool?

[solid field]

How do I tag a specific user in the ticket each time it is created? I tried adding their usernames to the message ticket but they dont embed

[limber portal]

You have to do it in the format of <@userid>, for example to ping me you would add @limber portal in the message content section of the ticket message

[solid field]

Thank you!

[iron night]

Gave +1 Rep to @limber portal

[limber portal]

Np

[jade topaz]

Hi I need help because I bought the premium version and I do not know what the bot has changed with or what new variants I have. I also have proof

Write in Romanian if you are confused

[pseudo ravine]

Hey there. Since you purchased Ticket Tool premium, you now have access to its premium features, which you can setup on the dashboard

[jade topaz]

He tells me I only have 5 premium days as far as I can see

[pseudo ravine]

Did you use the 7 day free trial?

[jade topaz]

Yes

[pseudo ravine]

Have you clicked the Sync button?

[jade topaz]

On this button?

[pseudo ravine]

Yes

[jade topaz]

I guess let's solve it, right?

[pseudo ravine]

Yes

[jade topaz]

But how do I get the yellow image on my bot?

[pseudo ravine]

You’ll need to invite the premium bot

[humble sequoia]

Inviting and Enabling Premium Bot

The first thing you will need to do is invite the premium bot, an invite can be found here

Once the bot is in your server we will head to the dashboard and manage your server. When you are managing your server, you want to head into "Server Configs" then click the drop down menu under "Select the bot you would like to use on this server" then click "Ticket Tool#6207" and then save.

[jade topaz]

Ready, but now I have to work everything from the beginning with the premium bot?

Or actually how do I work on the premium bot?

[jade topaz]

@pseudo ravine

[pseudo ravine]

You use it just like the primary Ticket Tool

[noble nymph]

hi, im struggling with roles having access to view tickets despite me having set that the 'members' role and automatically, everyone does not have access

[pseudo ravine]

Hey there. Are you wanting just the ticket owner to be able to view the ticket?

[noble nymph]

yeah, i wanna make it so the person who made it + the mod team can view it

[modest holly]

.

[distant stag]

has anyone ever got a glitch where you try to close ticket and it always says the ticket is already closed?

[pseudo ravine]

Could you please send the server ID? I would like to take a look at your dashboard, perhaps you accidentally messed up the permissions

[distant stag]

its doing this on many tickets

[pseudo ravine]

Do you need any help with Ticket Tool?

[modest holly]

Yes, I just made a ticket

[noble nymph]

1157744632298491945

[pseudo ravine]

Thank you

The permissions seem fine, are you saying that all your members can view the opened ticket?

[noble nymph]

yeah, when i view the server under the members role, they can see it (and even under the everyone role)

[humble sequoia]

View As Role feature

Discord's integrated View As Role feature will allow you to see how different groups of roles will have access to your server's channels. Even though, this feature isn't reliable for thoroughly testing Ticket Tool considering that the tickets are created based on User roles, and that Roles permissions are only used for Support Team Roles, and Additional Roles.

For testing Ticket Tool as a user we suggest you ask a friend to open a ticket for you as a regular member would do, or use an alternative account to simulate the same process to make sure everything is set properly.

Oct 5, 2023, 7:21 PM

[pseudo ravine]

Using the View As Role feature won't be helpful in this scenario. You'll need to use another account

[noble nymph]

alright, ty

[pseudo ravine]

You're welcome, glad I could help!

[jade topaz]

But how do I have the same, I mean the color in the middle, yellow

[pseudo ravine]

Send the panel just like the primary Ticket Tool, but with premium being the active bot

[jade topaz]

Well, how do I activate the premium bot as now I noticed that it does not appear in my list

[pseudo ravine]

[distant stag]

im getting this error on every ticket, they arent actually closed

[glass scaffold]

@pseudo ravine

[pseudo ravine]

Please don’t ping, it’s not needed and rude. Did you need any help with Ticket Tool?

[glass scaffold]

Im sry no

[pseudo ravine]

Then please don't ping me, and move to #💬│general-chat

[native pelican]

Hello, how do i automate ticket creation when a message is sent to a particular channel?

[nocturne epoch]

is there a way to change ticket tools pfp

[pseudo ravine]

Hey there. You can use Command Style for this, have a bot send a $new userID command and it'll make a ticket for the user

Make sure you add the bots ID into the Dashboard > Server Configs > Bot

[pseudo ravine]

Hey there. There is not unfortunately

[native pelican]

You mean command config?

[pseudo ravine]

No, it's under Server Configs

[native pelican]

I don't understand this

[pseudo ravine]

Which part is confusing you?

[jade topaz]

I need help, I want to know how I can add more buttons like these

[humble sequoia]

Multipanels

For more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Panel -> Attached Panels

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[fervent hinge]

Oi

[scenic plinth]

O que?

[barren rivet]

i just buy a ticket bot premium how to put it in my server?

[humble sequoia]

Inviting and Enabling Premium Bot

The first thing you will need to do is invite the premium bot, an invite can be found here

Once the bot is in your server we will head to the dashboard and manage your server. When you are managing your server, you want to head into "Server Configs" then click the drop down menu under "Select the bot you would like to use on this server" then click "Ticket Tool#6207" and then save.

[timber kernel]

Here you go ^

[barren rivet]

thanks

[timber kernel]

[loud sentinel]

yo yo!

anyone know how to fix this?

null the /permissionlevel command is very helpful

[broken reef]

anyone know how to change the colour of the sidebar on the ticket embed? only get green. Thanks in advance

[midnight gyro]

Bro how i can aktivate the ticket tool?

[rustic gale]

?

[rustic gale]

Changing that color is premium only

[rustic gale]

What do you mean aktivate

[low moon]

has this happened to anyone?

[humble sequoia]

Invalid Form Body: Invalid emoji

This error indicates you have selected an invalid emoji, i.e. an emoji the bot isn't capable of using, in a button field

Which Emoji?

This depends upon which action the error is appearing, the most common cases are the Create Ticket button or one of your Dropdown emojis. You can visit your Button's List to find all available buttons and find the conflicting one by yourself.

Why doesn't the bot accept it as valid?

• You selected an emoji that doesn't exist anymore, i.e. that has been deleted
• You wrote text there, instead of an emoji (or in addition to an emoji)
• You entered a code for a custom emoji from a server that the bot is not a member of
• You entered a custom emoji code incorrectly
• You're on iPhone and entered an emoji using the phone's emoji pad (use the emoji selector in the website instead)

[midnight gyro]

I dont have know how to aktivate but i saw it tanks

[rustic gale]

Good luck

[midnight gyro]

Thx

Thanks

thanks

[drifting lantern]

Where can I write my proposal?)

[pseudo ravine]

proposal for what?

You’re most likely in the wrong server

[slow mango]

Hello, please tell me how to enable the function so that only the creator and administration can see the ticket. I can't find this button.

[loud sentinel]

figured it out man, was trying to use a premium feature i guess - im assuming you have to pay for transcripts?

[rustic gale]

No you don't

[bleak helm]

Hi! So I'm wanting to transfer the premium bot over to another user without disrupting it. Whats the easiest way to go about that?

[rustic gale]

There's no such thing as “transferring the premium bot to another user”

Please clarify exactly what you want to achieve

Transferring the subscription? Not possible

You would have to cancel yours and have the other user start their own.

If it's something else, please clarify

[bleak helm]

thats what im wanting to do. I just didnt know if someone else can take a subscription out for the same server before i cancel mine so it doesnt get disrupted

nvm im dumb and tired. sorry

[rustic gale]

The best way to do this is probably to start a new subscription on the other bot shortly before the old subscription would expire

Another way is to collect votes and redeem a key shortly before, then start a new subscription after the old one expires

[bleak helm]

yeah i forgot how subscriptions worked there for a few minutes lmao

ignore my stupidity lol

[rustic gale]

Happens to all of us

[loud sentinel]

i just set it so mods will run a transcript command that sends the transcript to my dms lol

[rustic gale]

That's the only way to do that specific thing, so good job

[loud sentinel]

oooooh okay, you're the man

thank you fellas - im finding these discord support servers a lot more handy than i expected!

[rustic gale]

We're not a Discord support server, we're a Ticket Tool support server.

[tribal urchin]

how do i reset the ticket counter?

[rustic gale]

There's a Set Count button at the top of the Panel Configs menu

[celest lynx]

how do i make it so i can have all of my panels in one message with 8 reactions for the different panels i have instead of sending 8 messages for the 8 panel choices

i want something like this instead of 8 messages with one reaction for one panel method

[humble sequoia]

Multipanels

For more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Panel -> Attached Panels

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[gilded verge]

@celest lynx, should help you

[jade topaz]

Are there configurations that can put them directly into the ticket tool?

[cosmic latch]

Hello, does anyone know what the variable is to display the time like in this text?

[little agate]

hi does ticket can setup reports?

[slender minnow]

Ticket Tool can be used for: Reports, Staff Applications, QnA, etc.
It's just not restricted to the above usage :)

[slender minnow]

It's a time stamp, not a TT variable.

https://r.3v.fi/discord-timestamps/

[lilac otter]

@slender minnow

[slender minnow]

yes?

[lilac otter]

I have problem bro in rôles

Members cant create ticket

[slender minnow]

plesae do not ping me (or any other staff) for support, it is rude

[lilac otter]

Soory bro

Pls help me @slender minnow

[jade topaz]

Is this for nova ? What is this again

[slender minnow]

sorry, i'm unavailable and you should stop pinging

[lilac otter]

Who can helpe me

[slender minnow]

be patient in your ticket

[lilac otter]

[lilac otter]

No one replay

[mossy zephyr]

Just wondering how you add a custom message when someone opens a ticket

@slender minnow

[slender minnow]

#🆘│community-support message

[limber portal]

You can edit the message that appears when they open the ticket in dashboard > panel configs > ticket > ticket message

[mossy zephyr]

How do you make it so only certain roles can view a ticket?

[silver flint]

dashboard

[limber portal]

You can edit the support team roles (roles that can see the ticket) in dashboard > panel configs > general

[jade topaz]

Hi is it possible when using {claim.user.name} not show the discord name but the MAIN USERNAME? for example "EL TURCO" instead of "murci0"

🙏

[distant stag]

hey if my ticket was closed do i need to reopen and start again?

[limber portal]

can you send a screenshot of Dashboard -> Panel Configs->Panel please

[limber portal]

Are you referring to a support ticket in this server?

[distant stag]

yes

i just opened up a new one, maybe i took too long to reply last time

[limber portal]

In that case the ticket was most likely closed for inactivity, if you think you won’t be able to respond for a while just let them know

[distant stag]

will do thank you

[iron night]

Gave +1 Rep to @limber portal

[limber portal]

Nw

[little agate]

oki

[limber portal]

If the base panel is tickets and you've also added it as a multipanel as in the screenshot, there will be 2 buttons (one from the original panel and one from the multipanel). Try deleting tickets from the multipanel options and resending the panel.

np

[remote sequoia]

how can i make the tickets private for only moderators and the person who open the ticket s

[rustic gale]

That's how tickets are by default

If you're seeing unwanted users in your tickets, you must have accidentally granted them permission to view them

[remote sequoia]

how can i fix it

[rustic gale]

It depends on what you did exactly

Tell me your server's ID and i'll take a quick look

[rustic gale]

I found your server

[remote sequoia]

sorry ok greta

[rustic gale]

The reason why people can see your tickets is probably that you made everyone's View Channel permission neutral

Should be

By the way. You made a lot of edits to the Additional Roles permissions.

That will do nothing because you don't have any additional roles set up

But also, if there were additional roles, the tickets would break because the bot isn't Administrator

and you're making it toggle the Manage Permissions permission

which it needs Administrator to do

[remote sequoia]

ok great thank you very much

[iron night]

Gave +1 Rep to @rustic gale

[remote sequoia]

still the same way i look at server as difrent role and can still see the open ticket

[humble sequoia]

View As Role feature

Discord's integrated View As Role feature will allow you to see how different groups of roles will have access to your server's channels. Even though, this feature isn't reliable for thoroughly testing Ticket Tool considering that the tickets are created based on User roles, and that Roles permissions are only used for Support Team Roles, and Additional Roles.

For testing Ticket Tool as a user we suggest you ask a friend to open a ticket for you as a regular member would do, or use an alternative account to simulate the same process to make sure everything is set properly.

Oct 7, 2023, 10:00 PM

[limber portal]

Check this out @remote sequoia ^^

[remote sequoia]

ok thanks

[remote sequoia]

thank you i fix it but now how can i removed this messeges

[limber portal]

click dismiss message

[remote sequoia]

thank you very much all done

[limber portal]

no problem

[remote sequoia]

@limber portal @rustic gale thank you guys

[iron night]

Gave +1 Rep to @limber portal

[finite shale]

how can i disable a button for a specific role?

[humble sequoia]

User's issue has been solved in another channel.

[steel oar]

Hello

Can this be changed, the image and what it says

[humble sequoia]

Ticket Tool Custom Avatar

As of now, you are not able to change Ticket Tool's profile picture, nonetheless, our Development Team is working on the release of white labels, this is your own custom bot!

For the time being, you can change the bot's nickname by right-clicking the bot in the user list on your server and clicking Change Nickname

[jade topaz]

i was watching this tutorial, and the thing they said was needed to do smth didnt show up for me

[limber portal]

Can you be a bit more specific please?

[jade topaz]

alr

1st one - my screen

2nd one - tutorial’s screen

[jade topaz]

worked it out - don’t worry!

[lean glade]

Alr so basically this never happened to me but I’ve allowed ever perm and it says this

[humble sequoia]

Invalid Form Body: Invalid emoji

This error indicates you have selected an invalid emoji, i.e. an emoji the bot isn't capable of using, in a button field

Which Emoji?

This depends upon which action the error is appearing, the most common cases are the Create Ticket button or one of your Dropdown emojis. You can visit your Button's List to find all available buttons and find the conflicting one by yourself.

Why doesn't the bot accept it as valid?

• You selected an emoji that doesn't exist anymore, i.e. that has been deleted
• You wrote text there, instead of an emoji (or in addition to an emoji)
• You entered a code for a custom emoji from a server that the bot is not a member of
• You entered a custom emoji code incorrectly
• You're on iPhone and entered an emoji using the phone's emoji pad (use the emoji selector in the website instead)

[jade topaz]

Hey, is ticket tool will do custom ticket tool bot with custom name and profile ?

In future

[gilded verge]

Hi @jade topaz, please check

[stark shoal]

حل

[limber portal]

Ticket tool is most likely missing key permissions it needs, try running /debug and checking if any of the required permissions have an x next to them - If they do then give those permissions to the bot / channel.

[limber portal]

check out this message #🆘│community-support message

[untold turtle]

How do i add premium bot to my server i bought premium

[humble sequoia]

Inviting and Enabling Premium Bot

The first thing you will need to do is invite the premium bot, an invite can be found here

Once the bot is in your server we will head to the dashboard and manage your server. When you are managing your server, you want to head into "Server Configs" then click the drop down menu under "Select the bot you would like to use on this server" then click "Ticket Tool#6207" and then save.

[limber portal]

^^

[untold turtle]

ty

[limber portal]

Np

[rustic quartz]

Can't I make multiple drop-down menus?

[humble sequoia]

<:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706> Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on

First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

• Panel doesn't send? Make sure you have a valid emoji selected
• Option doesn't show up? Check if two options have the same panel in the DropDown Editor

$dropdown

[limber portal]

Check this out ^^

[junior panther]

@humble sequoia

[celest lynx]

how do you make it so when a support team member first speaks in the ticket, their username becomes the ticket's name

[rustic gale]

That's not possible.

[celest lynx]

ive seen it before lol

[rustic gale]

It would be a great idea though. You can suggest it with the s!suggest command in #🤖│bot-spam

[celest lynx]

okay

[rustic gale]

Not with Ticket Tool alone in any case

[wraith mountain]

.

Jejjrjr

[shell canyon]

.

[edgy bay]

How do i fix this

[humble sequoia]

Global Ticket Limit

Unlike the regular Ticket Limit, the global limit will limit the amount of tickets a user can create at the same time for ALL Panels. When a ticket is closed again, the limit resets for that user.

To customize it head over to your Dashboard ➞ Server Configs ➞ Global Ticket Limit

Note: This is not a limit for how many tickets a user can open at all times or how many tickets you can have open on the server in total. This is just a limit per user for open tickets.

[limber portal]

Try editing this setting ^^

[edgy bay]

it is currently set to 100

[limber portal]

In that case it’s probably the individual panel limit, head to dashboard > panel configs > limits

[edgy bay]

Ah i see. That must be the issue

[limber portal]

Most likely, if it isn’t let me know

[grand steppe]

how can I pay for your bot from Russia? Where should I send money?

[limber portal]

Hey, I'd advise making a billing ticket in #🎫│make-a-ticket so you can check with the team about alternative ways to pay

[grand steppe]

I understand that I should click here? I just barely know English. Hard to understand.

[limber portal]

Yep, click the billing button then when the form comes up explain that you would like to pay direct.

---

Да, нажмите кнопку выставления счета, а затем, когда появится форма, объясните, что вы хотите оплатить напрямую.

[grand steppe]

thx ❤️

[iron night]

Gave +1 Rep to @limber portal

[limber portal]

np

[woeful bluff]

quick question or maybe not; I am staff for a discord server and we are trying to give me permissions for me to setup the bots but we don't know what perms I need to do so any help would be great, also I dont have the perms to do it via the website is there a way for them to add me to the website so I can it via there or am I stuck using commands?

[limber portal]

Hey, can you run /permissionlevel and send a screenshot?

[woeful bluff]

ive tried it im lvl 0 which ik is the issue we are troubleshooting i think we figured it out? we are just gonna give me temp admin perms so i can set it up

[humble sequoia]

Dashboard Roles

Any role you put there will have full access to the ticket tool dashboard. The server owner and users with admin permissions already have access to the dashboard.
Be careful of which roles to put here

Oct 8, 2023, 6:21 PM

[limber portal]

Check this out ^^

[sage nebula]

HI@limber portal

[regal plank]

how do I make my ticket go into a category rather then uncategorized?

[scarlet ravine]

help pls

[limber portal]

Hey, head to Dashboard > panel configs > category and add the category you want the tickets to go in the category created/opened box

[regal plank]

Thanks!

[limber portal]

No problem

[scarlet ravine]

help

[limber portal]

Hey, head to dashboard > panel configs > forms and either disable the forms or add some questions for the form

[scarlet ravine]

Thanks!

[iron night]

Gave +1 Rep to @limber portal

[limber portal]

No worries

[trail basin]

Anyone know how to make it so I can claim it? (I'm the server owner)

[humble sequoia]

Claiming Options

Claiming allows you to change the ticket name, category and permissions. To use it you have to enable it first on your Dashboard > Panel Configs > Claiming

Note: This is a premium feature

[trail basin]

Not premium, I gave myself all the permissions for it, yet it still does not work.

[pseudo ravine]

Claiming is a premium feature

[trail basin]

It's said claim before... yet it suddenly stopped workings.

[pseudo ravine]

Have you had premium before?

[trail basin]

No, it has shown the claim button before though.

[pseudo ravine]

Are you referring to seeing claiming on the dashboard?

[trail basin]

No, under the ticket tool when first created.

Ig I will survive without claiming,

ima go.

[restive dust]

Hello, is it possible to somehow set the time for creating tickets for 1 person?

[limber portal]

Hey, currently you can't set a time limit between a user opening tickets

[stark trench]

How i can enable the ticket tool to my server

[humble sequoia]

Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

Create a Panel

To create a panel we are going to need to head over to the Panel Configs Tab on the Dashboard.

Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and you are ready to get started with configuring your panel.
An example of a creating a panel is shown below.

Send the Panel to a Channel

Once the panel has been created, use the blue Send button and select the channel you want the panel to be sent to.

The Panel wasn't send

Use the </debug:ID> command to diagnose possible permission issues with the bot.

[pseudo ravine]

btw sacrifice, the cc for that got removed

[wet cedar]

Is there an option for a one time payment for a forever premium sub?

[novel kernel]

is there a way, like when a ticket is closed, it sends whatever was said in the ticket to another chat, like transscripts of what was said in the ticket

[wet cedar]

Yeah, if you go to the dashboard and input what channel you want to save the transcripts to on that specific panel, when you close the ticket and hit save transcript it'll save to the specified channel

[novel kernel]

thank you! let me try

[pseudo ravine]

Hey there. We do not offer a lifetime subscription

[wet cedar]

thats booty, thank you for the quick answer tho <3

[iron night]

Gave +1 Rep to @pseudo ravine

[pseudo ravine]

You’re welcome, glad I could help!

[woven heron]

hi, i was wondering if there was a way to add a ping when tickets are created

[humble sequoia]

How to automatically ping my support team on a ticket?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to ping your support on
4. Open the Ticket options menu
5. Click on Edit Ticket Message
6. In the Message Content use one of the role mention syntax (**{@Role Name}** / **{Role ID}**)
7. Save changes

Note: For this to work properly, Ticket Tool requires the Mention Everyone permission. Or the role must have the Allow anyone to @mention this role setting enabled

[iron storm]

whats sync do

[quaint drift]

can someone help me

every time someone opens a ticket it gives them admin roles

[gilded verge]

you can change it in Panel Configs->Ticket

[rustic gale]

Checks your server for subscriptions

[plucky root]

Can anyone help me? I played today for like 10 hours, and all my data from today (I think) was lost, I farmed 10k, traded with a friend and lost everything I winned today, and my food was restored like I didn't ate it.

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[little agate]

how do i setup report ticket?

[rustic gale]

You can take a look at the Setup Guide in #📂│information

[jolly blaze]

Is the bot down atm ?

[gilded verge]

nope, everything works but if you have any problems, please describe

[celest lynx]

What are good ways to make a claiming system for tickets

[jolly blaze]

Thanks for the fast response didn’t saw that the bot was kicked by a other bot my fault

[iron night]

Gave +1 Rep to @gilded verge

[humble sequoia]

How does claiming work?

Our claiming feature allows your support team to assign tickets to a support member. With this feature you will be able to change the ticket's name, it's category and permissions! We highly encourage you to explore this feature by checking our Claiming Options Documentation

Note: This is a 💎 Premium exclusive feature.

[gilded verge]

@celest lynx, should help you

[gentle saffron]

can anyone help me i need this quick

@gilded verge

[gilded verge]

please avoid pinging anyone

[gentle saffron]

mb

[humble sequoia]

Multipanels

For more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Panel -> Attached Panels

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

How do I set what category tickets are created in?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to grant access to
4. Open the Category options menu
5. Select the categories of your preference
6. Save changes

[gilded verge]

and these two will be answer for your questions

but now im wondering why you asking here since you created a ticket so to avoid confusion, ask for help only on one channel

[gentle saffron]

which one do i do first

[gilded verge]

it's only your choice what you decide to do ^^

[celest lynx]

What are free ways to make claiming easy

Cuz im on that money typa timing

[limber portal]

Currently claiming is premium only

[jade topaz]

yo

[humble sequoia]

Hello, we would love to help you, but if you don't tell us what you need help with we can't help you :(

[atomic jetty]

Can i access chat history of closed tickets?

[humble sequoia]

How do I set a transcript channel?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to grant access to
4. Open the Transcript options menu
5. Using the Transcript Channel selector, pick the channel you want your transcripts to be sent to
6. Save changes

[limber portal]

Hey, you can do this with transcripts ^^ once the ticket is closed you can press the transcript button to send it to the channel, or if you have premium you can setup auto transcripts

[green osprey]

I was wondering this as well, as member of a sever that has ticket bot is there way to view closed tickets chats reguarding the user who created a ticket but isn't the owner of the sever?

So say I just got support from a ticket closed in one sever but want to review what the staff said in it

[limber portal]

If that transcript has been saved, it can be accessed from your transcripts channel - however if it has already been deleted without the transcript being saved then there is unfortunately not a way to recover it

As mentioned previously, with premium you can enable auto transcripts which can either automatically send the trancript to the channel or automatically dm the user the transcript

[green osprey]

Ouch, alright thank you

[limber portal]

No worries

[inland venture]

Hi, I've come to ask for help because after creating the ticket system, members can't use it: "you don't have permission". What should I change?

[limber portal]

«You don't have permissions to use this»
Are your members seeing this message when they try to create a ticket?

You may have accidentally denied them permission to use the Create Ticket button.

Look in the following places in your server's dashboard:

👉 Server Configs -> Blacklist Roles
Any roles there will be unable to interact with the bot in any way, including creating tickets.

👉 Panel Configs -> Buttons -> Create Ticket -> Support team only
If this is enabled , only your staff will be able to use the button.

👉 Panel Configs -> Buttons -> Create Ticket -> Disabled Roles
Any roles there will be unable to use the button.

[inland venture]

The 2nd choice

Thanks! 🙂

[iron night]

Gave +1 Rep to @limber portal

[limber portal]

No problem

[tardy geode]

yo yo guys

can i put a custon emoji here ? like the one that is in my server ?

[wild spire]

Yes. use the “select” button

[celest lynx]

im talking about workarounds

[humble sequoia]

How does claiming work?

Our claiming feature allows your support team to assign tickets to a support member. With this feature you will be able to change the ticket's name, it's category and permissions! We highly encourage you to explore this feature by checking our Claiming Options Documentation

Note: This is a 💎 Premium exclusive feature.

[limber portal]

Hey, check this ^^ currently claiming is premium only

Yes, ticket claiming is a whole is premium only

[limber portal]

There aren’t any workarounds to this

[modest crane]

Hey! Im trying to set this up and managed to do 2 panels for spearate issues. Id like the tickets created to have different names. Is it possible to set it to be Suggestion-0001 and ProductQueries-0001 instead of both using Ticket-0001

[humble sequoia]

Ticket names

The ticket name is the default channel name of all tickets. To edit it, go to your Dashboard > Panel Configs > Ticket. There you can edit the channel name of opened and closed tickets. You can also use variables in there.

Note: This is a premium feature

[jade topaz]

does anyone know how to do this?

[humble sequoia]

<:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706> Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on

First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

• Panel doesn't send? Make sure you have a valid emoji selected
• Option doesn't show up? Check if two options have the same panel in the DropDown Editor

$dropdown

[limber portal]

Hey, check this out ^^

[quartz ruin]

Umm

I was trying to make it that my admins can see it but now it not working

[limber portal]

«The application did not respond»

Are you seeing this message when you use a Ticket Tool command in a channel? It may be because the bot is missing permissions in that channel.

Try the following:

1. Right-click the channel, select Edit Channel, then Permissions
2. Scroll down to Advanced Permissions and add Ticket Tool there
3. Make sure that View Channel and Send Messages are for Ticket Tool
4. Save the changes
5. In the channel, use the /debug command to check for any other missing permissions
6. If needed, go back to the Permissions menu and grant Ticket Tool any missing permissions
7. Retry using the command you wanted to use and confirm that it works properly now.

[quartz ruin]

It has all permissions

@old steeple debug and setup isn’t working for me and it has all permission with it rank

[limber portal]

Please don’t ping support, that’s against the rules here

By all permissions do you mean administrator? Can you please send a screenshot to confirm?

[quartz ruin]

Oh I didn’t know that we couldn’t ping support team sorry

[timber kernel]

Bot is not allowed to send messages in your channel.

Please have a look at the channel permissions.

[quartz ruin]

Ok ty

[iron night]

Gave +1 Rep to @timber kernel

[jade topaz]

hi how can i change message on ticket

[humble sequoia]

**Panel Message**

The panel message is where people react to make a ticket. To customize it head over to your Dashboard --> Panel Configs -> Panel -> Edit Panel Message

[cosmic lava]

I want to add a timer when someone opens a ticket he shows a timer or a meter that counts the number of minutes since opening the ticket and I don't know how

[limber portal]

Hey, if you are reffering to the message above the button for users to click to create the ticket - this is the panel message and is editable here

[jade topaz]

thx

[iron night]

Gave +1 Rep to @limber portal

[astral wind]

I have a problem, where I took away a role from the perms in discord, but everytime a new ticket opens, they can still see it.

[limber portal]

Hey, you can try using the {time.created.age} variable

[pine umbra]

Is the bot offline it is not responding when I run a command

Bot now responding

[limber portal]

Hey, Go to the Dashboard > Panel Configs > Permissions > Everyone Role > Edit opened > Make sure View Channel is set to

[cosmic lava]

give me example please or picture of your embed

[pine umbra]

Does anyone know how to make this with @iron night #guess-the-number message

[limber portal]

Apologies, I was mistaken, that variable doesn't automatically update.

You would have to use the variable <t:{time}:R> which shows a reletive timestamp to that user of ticket creation.

Here's the example on the embed editor message preview

[cosmic lava]

thank youuuuuuu

[iron night]

Gave +1 Rep to @limber portal

[limber portal]

Hey, we can't help you with that in this server

[limber portal]

No worries, glad to be able to help

[pine umbra]

ok my bad

[pine umbra]

thanks anyway

[iron night]

Gave +1 Rep to @limber portal

[limber portal]

no problem

[astral wind]

Life saver ❤️

[pastel belfry]

how do i make role ping when someone opens ticket

[humble sequoia]

How to automatically ping my support team on a ticket?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to ping your support on
4. Open the Ticket options menu
5. Click on Edit Ticket Message
6. In the Message Content use one of the role mention syntax (**{@Role Name}** / **{Role ID}**)
7. Save changes

Note: For this to work properly, Ticket Tool requires the Mention Everyone permission. Or the role must have the Allow anyone to @mention this role setting enabled

[wind sigil]

Hey i was wondering how to set the notifications ON automatically for newly created tickets while having global server notifications off

So like anyone who says something in a ticket will notify all parties within the ticket

[rustic gale]

I don't think that's possible.

The closest alternative may be to leave server notifications on but turn notifications off channel by channel for non-ticket channels.

[wind sigil]

Bet thanks @rustic gale

[iron night]

Gave +1 Rep to @rustic gale

[night salmon]

Sorry guys for the dumb question, pls where i can find my open ticket on a server channel? I cannot find it anymore on the left menu where i see all the rooms of that channel and when I try to open another one an automated response says that I cannot open because I've already one opened but there is no link to it. Thanks 🙏

[limber portal]

Hey, if you have an open ticket, it will be displayed on the channel list on the left. If it’s a larger server, make sure you have ‘show all channels’ enabled in the server menu in case discord isn’t showing you the channel

[night salmon]

thanks for reply, yes I tried to show all channels and "show all channel" is enabled but I still cannot see the link to open ticket on the left.

[iron night]

Gave +1 Rep to @limber portal

[night salmon]

but , on that channel, when i try to open a new ticket system says that there is already one opened and cannot open a new one

[limber portal]

In that case, it’s possible the ticket has been closed and there is a closed ticket limit - you can try reaching out to staff in that server to see if they can help you more

[night salmon]

thank You I'll try... maybe the problem is that I left the channel for mistake but rejoined immediately again? system sees that I have a ticket never closed but it is in a "non accessible state" anymore?

[proper island]

Hi

[limber portal]

Yeah, this is possible. Let me know if you need any more help

[limber portal]

Hey, do you need ticket tool help?

[night salmon]

yes thank You 🙏

[iron night]

Gave +1 Rep to @limber portal

[limber portal]

I was replying to the other user - is there anything else You need?

[night salmon]

ahh sorry, no, that was my question... I'm trying to read faqs for tickettool bot to see if there is a solution but cannot see this "particular" case 😅

[limber portal]

I've just checked and confirmed - if you left the server you loose your permissions to see the ticket. This is why ticket tool is telling you you have reached the limit, as your ticket is still open, you just can't see it

your best bet for getting this rectified is speaking to staff at that server

[astral orbit]

Dia I violate the daily drawdown rules my second day,, any idea please

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[limber portal]

Hey, sorry but we can't help with that here ^^^

[night salmon]

Thanks for clarifications. But server staff can still see and have access to that ticket? I've tried to contact them yesterday but they don't reply

[iron night]

Gave +1 Rep to @limber portal

[limber portal]

Yep, staff should be able to still see it. It will most likely be closed for inactivity by the staff there, so you can keep trying to make a ticket if you don't get a response from the staff

[night salmon]

good if they can still have access to it 👍 thx mate for help

[iron night]

Gave +1 Rep to @limber portal

[limber portal]

No worries, let us know if you need anything else

[pastel belfry]

Have followed it is not working even tho I followed the note

[limber portal]

Hey, what do you see where you should see the support team ping? Can you send a screenshot?

[pastel belfry]

Sure

[limber portal]

Try {@Human Resource Team}

[pastel belfry]

Nope

[limber portal]

Ok - try this:

Get the id of the role (this can be done either with developer mode enabled on your discord account, or with ticket tools /id command /id @role

Include <@&roleid> in the message, where roleid is the id of the role that you just got. Ticket tool will also give you the full formatted mention in the /id command

[pastel belfry]

Okay thanks

[iron night]

Gave +1 Rep to @limber portal

[limber portal]

No worries, let me know if you need anything else

[pastel belfry]

@limber portal it worked thank you

[iron night]

Gave +1 Rep to @limber portal

[limber portal]

[low sky]

so I tried the 7 day free trial of the premium ticket bot, and it did not let me use it even after I used bot switcher, now that the 7 days are over, it won’t let me use the /botswitcher command. Everytime I try it, it says “this application won’t respond” I tried going to the dashboard but it says it won’t let me till I use bot switcher, but again it won’t let me anyone know how to fix this

[limber portal]

«The application did not respond»

Are you seeing this message when you use a Ticket Tool command in a channel? It may be because the bot is missing permissions in that channel.

Try the following:

1. Right-click the channel, select Edit Channel, then Permissions
2. Scroll down to Advanced Permissions and add Ticket Tool there
3. Make sure that View Channel and Send Messages are for Ticket Tool
4. Save the changes
5. In the channel, use the /debug command to check for any other missing permissions
6. If needed, go back to the Permissions menu and grant Ticket Tool any missing permissions
7. Retry using the command you wanted to use and confirm that it works properly now.

[tepid viper]

How can I set up an automation for deleting closed tickets?

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[bold current]

how to send a template after clicking a button in the bot?? (works like on sapphire bot)

[limber portal]

Hey, I'm not entirely sure what you are asking, can you please be more specific?

[solid stream]

They want to send a custom message after clicking a button.

currently it's not possible to setup the bot like that, I am working on allowing it though.

[limber portal]

Ah great - @bold current Here's your answer ^^

[bold current]

Thanks a lot!

[iron night]

Gave +1 Rep to @limber portal

[plucky plaza]

Hey can we send photos here?

I have a question

[limber portal]

Hey, you can attach photos related to the question in this channel

[plucky plaza]

Okay thanks 🙂 how can I do this ?;

Does anyone know it?

[humble sequoia]

Pop-up Forms

A Discord Form lets the user answer individual questions in a pop-up Form, which then displays the answers in the ticket message. This can save time if you already know what you want to ask the user.

Setup Forms

Forms can be enabled under Panel Settings > Form Options > Edit Forms Options. In the new pop-up window, you can now enable and edit your own Form.

Form Options

You can add up to 5 questions in the Discord form. This is a Discord limitation. Each question can have a placeholder in the input field, a minimum and maximum input, multi-line, and also the option to have the answer required.

Options

Question Title ➞ Your Question goes here
Question Placeholder ➞ The placeholder text in the input field
Required ➞ If enabled, the user has to answer this question, to submit the form
Multi-Line Input ➞Allows the user to input multiple lines
Minimum and Maximum Input ➞ Set a minimum and maximum input value for the user

Displaying the Answer

To display the answers from the user, you need to enable Auto display form results on the ticket message as an additional embed

If you don't want a second embed, go into your Panel Configs > Ticket Options > Edit Ticket Message. You use the variable {create.form.x} and replace x with the number of your question. For example, the response to Question 5 can be displayed with {create.form.5}.

[plucky plaza]

Thank you!

[limber portal]

«The application did not respond»

Are you seeing this message when you use a Ticket Tool command in a channel? It may be because the bot is missing permissions in that channel.

Try the following:

1. Right-click the channel, select Edit Channel, then Permissions
2. Scroll down to Advanced Permissions and add Ticket Tool there
3. Make sure that View Channel and Send Messages are for Ticket Tool
4. Save the changes
5. In the channel, use the /debug command to check for any other missing permissions
6. If needed, go back to the Permissions menu and grant Ticket Tool any missing permissions
7. Retry using the command you wanted to use and confirm that it works properly now.

No worries

[cerulean geyser]

أهلا

[limber portal]

No worries, probably was a permission issue if giving it admin resolved it. If you need any more help, just ask here ^^

[quartz stump]

Bloxlink Integration Assistance

I have the bloxlink integration enabled yet the username information still doesn't appear.

[scenic plinth]

The person needs an account with Bloxlink for it to work.

[humble sequoia]

Roblox / Bloxlink Integration

This feature requires you to have a Verified Bloxlink Account and enables Bloxlink variables. Enabling this feature will enable access to Bloxlink variables within the selected panel as well as the auto display feature explained below.

When having multiple accounts linked on Bloxlink, the variables will show the information for the main or primary account.

If the user doesn't count with a Roblox account linked to Bloxlink the bot will skip adding the embed even if this feature has been enabled.

To enable this feature, head over to Dashboard -> Menu -> Integrations -> Bloxlink for Roblox

Available Variables:
{roblox.name}- Roblox username
{roblox.display.name}- Roblox user display name
{roblox.id}- Roblox user id
{roblox.url}- Roblox user url
{roblox.created}- Date the account was created
{roblox.age}- How many years/months/days old the account is
{roblox.verified} true/false if the user has the verified badge
{roblox.banned}- true/false if the user is banned

Note: This is a premium only feature

[plucky plaza]

The ticket is still just saying welcome 😦

[pseudo ravine]

Did you mean to change the ticket message?

[plucky plaza]

No I mean the form ticket

[pseudo ravine]

Could you please send the server ID

[plucky plaza]

1 moment 🙂

It says the message is inappropriate

[pseudo ravine]

Did you send only the server ID?

[plucky plaza]

And I said „ here“

[pseudo ravine]

You could send the server name instead

[plucky plaza]

„Restaurant“

[pseudo ravine]

Which panel is this happening on?

[plucky plaza]

„Buchungen“

[pseudo ravine]

The forms aren't enabled on that panel

[plucky plaza]

Yeah that’s the problem

I created one but I don’t know how to move it into the panel

[pseudo ravine]

You enabled forms on the "Nachbarschaft reports" panel, but not on the other panels. You will need to configure it for each panel if you wish to use forms for all panels

[jade topaz]

I try it too

How can I configure it?

And I want one ticket not anymore as a form

[humble sequoia]

Pop-up Forms

A Discord Form lets the user answer individual questions in a pop-up Form, which then displays the answers in the ticket message. This can save time if you already know what you want to ask the user.

Setup Forms

Forms can be enabled under Panel Settings > Form Options > Edit Forms Options. In the new pop-up window, you can now enable and edit your own Form.

Form Options

You can add up to 5 questions in the Discord form. This is a Discord limitation. Each question can have a placeholder in the input field, a minimum and maximum input, multi-line, and also the option to have the answer required.

Options

Question Title ➞ Your Question goes here
Question Placeholder ➞ The placeholder text in the input field
Required ➞ If enabled, the user has to answer this question, to submit the form
Multi-Line Input ➞Allows the user to input multiple lines
Minimum and Maximum Input ➞ Set a minimum and maximum input value for the user

Displaying the Answer

To display the answers from the user, you need to enable Auto display form results on the ticket message as an additional embed

If you don't want a second embed, go into your Panel Configs > Ticket Options > Edit Ticket Message. You use the variable {create.form.x} and replace x with the number of your question. For example, the response to Question 5 can be displayed with {create.form.5}.

[limber portal]

Hey, there is a setup guide here ^^ - if you want one ticket not as a form you can just leave the option disabled for that panel

[plucky plaza]

Thank you so much @pseudo ravine

[iron night]

Gave +1 Rep to @pseudo ravine

[pseudo ravine]

You're welcome, glad I could help!

[scarlet zealot]

Anyone know how to add someone to the ticket tool dashboard that doesn't have server administrator permission?

[rustic gale]

Use a dashboard role

[humble sequoia]

Dashboard Roles

Any role you put there will have full access to the ticket tool dashboard. The server owner and users with admin permissions already have access to the dashboard.
Be careful of which roles to put here

Oct 11, 2023, 2:08 AM

[jade topaz]

@humble sequoia

[true cosmos]

my is r6 hypherion crashing every time i open siege and press F9

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[limber portal]

Hey, unfortunately we can’t help with that here ^^

[true cosmos]

who can help then

can you get a refund or not?

[limber portal]

As mentioned in the embed, unfortunately we can’t advise on non ticket tool information and can’t tell you who can

[jade topaz]

Does any 1 want to trade on fn stw

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[jade topaz]

...

[jovial tundra]

Need help

i cant /remove anyone from the ticket

like the command is there and it will say that they have been removed but nothing happens

gave ticket tool all perms

[rustic gale]

Did you give it Administrator

[tired veldt]

My mods+ cant view tickets

[humble sequoia]

How can I grant my team access to tickets?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to grant access to
4. Open the General options menu
5. Select your Support Team Roles
6. Save changes

[limber portal]

Hey, you should add them as a support team role - guide attached above ^^

[tired veldt]

Huh wdym

I made a ticket

[limber portal]

There is a guide on how to add roles that can view tickets above my message - however if you have a ticket open in this server, I would advise wait for a response there

[tired veldt]

Wait can you send it

[limber portal]

Guide is here (message I’m replying to)⏫

[tired veldt]

Thx

[limber portal]

No problem

[low parcel]

What roles can see closed tickets

[limber portal]

Hey, the roles you’ve added in the dashboard as support team roles will be able to see them (as well as anyone with the native discord permission administrator as that perm allows you to always see all channels)

[low parcel]

I have added the supporter role to the dashboard but there is no way for them to see closed tickets, only open tickets

After clicking Close and confirming, the channel disappears and only the server owner is left. Only then can you see the turned off channels

[limber portal]

Can you please head to dashboard > panel configs > permissions > support team edit closed and send a screenshot please

[limber portal]

Can you please also send a screenshot of edit closed on your additional roles please

[limber portal]

Hm. Something I have noticed is that you’ve added @everyone into your support team roles, meaning by default, everyone will be able to see open and closed tickets. Is this intentional?

[low parcel]

Thank you very much. My problem has been solved. I tried to open the view channel permission in Additional Roles Permissions 'edit closed' so that I can see the closed channel.

[low parcel]

I only have to add everyone to the supporter role so that everyone can issue tickets normally. Otherwise, they will not be able to see the tickets they have issued.

[proper patrol]

hello
i want to ask how to make a ticket blacklist role for the ticket tool so users with the role wont be able to make tickets

[limber portal]

No worries, glad you got it fixed

[humble sequoia]

Blacklist Roles

Any role you assign as a blacklisted role won't be able to use commands or reactions.

Selecting a blacklisted role

Go to your Dashboard ➞ Server Configs. There you will find the option to select blacklisted roles.
Note: Don't forget to save.

[limber portal]

Hey, check out

[proper patrol]

alr thanks a lot

[limber portal]

Np

[hushed yew]

if I close the ticket and add a reason is the bot gonna send a message to the person who opened the ticket and tell him that the ticket has been closed with the reason or not?

[pseudo ravine]

Hey there. You can have Ticket Tool DM the user when the ticket gets closed with Automation

Note: Automation is a premium feature

[hushed yew]

So only in premium? I can't do it with the normal one?

[pseudo ravine]

You cannot do it with the normal one, yes

Unless you want the user to see view the ticket until it gets deleted

[hushed yew]

Thanks for the help

[pseudo ravine]

You're welcome, glad I could help!

[edgy bay]

{create.form.x} why does this variable not work here?

i submitted an answer in the forms question

[limber portal]

Hey, {create.form.x} is an example - the x should be the number of the question you want displayed. If you want to display the results of question 3, it would be {create.form.3}

[edgy bay]

ah lol thanks

[limber portal]

No worries

[glossy kayak]

how do i make the ticket tool ping a "admin" role so they know there is a new ticket?

[humble sequoia]

How to automatically ping my support team on a ticket?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to ping your support on
4. Open the Ticket options menu
5. Click on Edit Ticket Message
6. In the Message Content use one of the role mention syntax (**{@Role Name}** / **{Role ID}**)
7. Save changes

Note: For this to work properly, Ticket Tool requires the Mention Everyone permission. Or the role must have the Allow anyone to @mention this role setting enabled

[limber portal]

Hey, check

[delicate sandal]

how can i make the bot send a message when the ticket gets re-opened?

when i close a ticket, the ticket gets deleted. what did i do wrong?

[zenith egret]

It keeps telling me that I am doing it too fast and will not let me send a ticket?

[rustic gale]

It sends the “Ticket opened by...” message. That message can't be edited without premium unfortunately.

[rustic gale]

You probably disabled Two Step Ticket in Panel Configs -> General.

[rustic gale]

So... wait a bit longer...?

[gilded plinth]

how do you reset the tickets number which appears at the end of the channel name?

[limber portal]

Hey, you can use the ‘set count’ button in dashboard > panel configs

[bright swallow]

Is it possible in Thread Style tickets to "ping" every Ticket, where no one has written last 6 days? So it doesnt vanish after the 7. day?

Ist es möglich in Thread Style Tickets alle 6 Tage einen Ping zu setzen, damit das Ticket nicht verschwindet?

[limber portal]

Hey, this is possible with automations (dashboard > panel configs > automations) - please note this is a premium feature

[bright swallow]

Okay, and then i will use the "watcher" command and then - write a command?

But it said, it will only work for 7 days?

Do i have to look for example, every sunday and reactivate it?

[limber portal]

If you just want the user pinged as a reminder, You would create a custom command that pings the user, and set the action to run that custom command.

If you have the * if a message is found in x time set to restart timer, the timer will automatically reset every time the user sends a message so no manual checking is required

[bright swallow]

thx

[iron night]

Gave +1 Rep to @limber portal

[limber portal]

no worries, just mention here if you need anything else

[jade topaz]

i have three panels to add, but it only appears two pannels. how can i add last pannel

[limber portal]

Hey, try pressing the sync button on the top left of the dashboard and see if the panel appears then

[jade topaz]

thank u it appears

[iron night]

Gave +1 Rep to @limber portal

[limber portal]

No worries

[median ore]

Is it necessary I have to create ticket tool using laptop or PC ?
Having difficulties creating one with phone

[rustic gale]

What difficulties are you having

[modest crane]

Hey! I want to use {create.form.1} but dont understand how to add it in here

Opk i figured that part out.But this doesnmt make the form show

Figured it out, made changes on a server i was not supposed to xD

[proud flint]

how to reset ticket count history of ticket tool?

[gilded verge]

in Panel Configs:

[pastel bear]

كيف احط استلام تكت داخل التكت ؟

[robust sandal]

How do I put a ticket receipt inside the ticket?

Arabic (ar) → English (en)

[wild spire]

$articket

[humble sequoia]

فريق الدعم الفني العربي

عميلنا العزيز ان كنت تبحث عن مساعدة يرجى فتح تكت خاص بفريق الدعم الفني العربي
اذهب الى#🎫│make-a-ticket
ثم قم بلضغط على الايموجي الاتي (🇯🇴)

[viral agate]

how do i delete all tickets at once

[limber portal]

Hey! you can use the /purge command (server owner only)

[viral agate]

What do i do?

i dont wanna delelte all my channels just all tickets

[strong spruce]

اهلا

كيف اسوي زي كذا ؟؟؟

[limber portal]

To do this, just run the /purge command like I said

[humble sequoia]

<:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706> Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on

First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

• Panel doesn't send? Make sure you have a valid emoji selected
• Option doesn't show up? Check if two options have the same panel in the DropDown Editor

$dropdown

[limber portal]

Hey, check out. If you want arabic help, I’d suggest making an arabic ticket in #🎫│make-a-ticket

$articket

[humble sequoia]

فريق الدعم الفني العربي

عميلنا العزيز ان كنت تبحث عن مساعدة يرجى فتح تكت خاص بفريق الدعم الفني العربي
اذهب الى#🎫│make-a-ticket
ثم قم بلضغط على الايموجي الاتي (🇯🇴)

[strong spruce]

thanks

[iron night]

Gave +1 Rep to @limber portal

[limber portal]

No problem

[woeful marten]

How do i edit the logo / remove branding of ticket tool bot on my discord server?

[humble sequoia]

Ticket Tool Custom Avatar

As of now, you are not able to change Ticket Tool's profile picture, nonetheless, our Development Team is working on the release of white labels, this is your own custom bot!

For the time being, you can change the bot's nickname by right-clicking the bot in the user list on your server and clicking Change Nickname

[inland temple]

why?

if i clic close

[rustic gale]

Because server admins set up the Close button so that a user with your roles cannot use it

[scenic plinth]

@ionic zenith Não sei por que você postou isso, mas não é o lugar para postar conteúdo do GTA.

[maiden marsh]

I cant setup this bot

[limber portal]

«The application did not respond»

Are you seeing this message when you use a Ticket Tool command in a channel? It may be because the bot is missing permissions in that channel.

Try the following:

1. Right-click the channel, select Edit Channel, then Permissions
2. Scroll down to Advanced Permissions and add Ticket Tool there
3. Make sure that View Channel and Send Messages are for Ticket Tool
4. Save the changes
5. In the channel, use the /debug command to check for any other missing permissions
6. If needed, go back to the Permissions menu and grant Ticket Tool any missing permissions
7. Retry using the command you wanted to use and confirm that it works properly now.

[maiden marsh]

Thanks

[iron night]

Gave +1 Rep to @limber portal

[pastel bear]

وين احطو ذا

[jade topaz]

how do i do this?

[humble sequoia]

Pop-up Forms

A Discord Form lets the user answer individual questions in a pop-up Form, which then displays the answers in the ticket message. This can save time if you already know what you want to ask the user.

Setup Forms

Forms can be enabled under Panel Settings > Form Options > Edit Forms Options. In the new pop-up window, you can now enable and edit your own Form.

Form Options

You can add up to 5 questions in the Discord form. This is a Discord limitation. Each question can have a placeholder in the input field, a minimum and maximum input, multi-line, and also the option to have the answer required.

Options

Question Title ➞ Your Question goes here
Question Placeholder ➞ The placeholder text in the input field
Required ➞ If enabled, the user has to answer this question, to submit the form
Multi-Line Input ➞Allows the user to input multiple lines
Minimum and Maximum Input ➞ Set a minimum and maximum input value for the user

Displaying the Answer

To display the answers from the user, you need to enable Auto display form results on the ticket message as an additional embed

If you don't want a second embed, go into your Panel Configs > Ticket Options > Edit Ticket Message. You use the variable {create.form.x} and replace x with the number of your question. For example, the response to Question 5 can be displayed with {create.form.5}.

[limber portal]

Hey, check out

[jade topaz]

is this premium?

[jade topaz]

is this premium?

[limber portal]

No, forms are free

[jade topaz]

i cant find the form

[wild spire]

#🎫│make-a-ticket >

[jade topaz]

where can i find form??

[wild spire]

in the middle of ur screen

4th button down / middle row