🆘│community-support

[timber kernel]

[jade topaz]

아 맞다 그런데 티켓을 얼었는데 티켓화면 이 왜 안나오나요?

[timber kernel]

Not sure if the translation is correct I used, can you share a screenshot please to show what you mean? 🙂

[jade topaz]

죄송합니다. 한번 다시 고쳐보고 한번 다 해봤더니 오류가 고쳐져 졌네요 감사합니다

[timber kernel]

[lime vapor]

it says interaction failed to every command i do does that mean the bot is down rn?

[timber kernel]

Please run /debug, most likely a permission problem.

[lime vapor]

oh ok thx

thanks @timber kernel

[iron night]

Gave +1 Rep to @timber kernel

[lime vapor]

it said'

The application did not respond

[timber kernel]

The bot is not able to see the channel.

Please check the channel perms for channel view permission for the bot.

[lime vapor]

oh i made the channed private mb thanks @timber kernel

[iron night]

Gave +1 Rep to @timber kernel

[timber kernel]

[jade topaz]

How to make a multi panel

[humble sequoia]

Multipanels

For more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Panel -> Attached Panels

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[rustic gale]

@jade topaz

[jade topaz]

Ok thx

Thanks @

thanks @rustic gale

[iron night]

Gave +1 Rep to @rustic gale

[languid sigil]

Quick question, have just subscribed to ticket tool premium in a new server, if we were to use the /botswitcher command will we have to redo all set we've done on the free bot?

[gilded verge]

Every settings will be the same (i mean in panel configs, server configs etc) but remember to re-send your panel to the channel with premium bot

[strong lark]

hiya, i set up a ticket system n my discord, someone filled it the form but idk where i can find the answers

[jade topaz]

im trying to send the panel into a channel but it doesnt show up, the bot has administrator perms

[gilded verge]

Hi, there is two ways,

1. in Panel Configs->Ticket->Edit Ticket Message you can add variable {create.form.x} where x is for question, so like if you want to get answer from first question, use {create.form.1} or second question {create.form.2}
2. in Panel Configs->Forms you can enable Auto display form results on the Ticket Message as an additional embed.

[sudden agate]

how do i setup the tickets into an channel

[gilded verge]

what's your panel id? you can find it by expanding your panel list
id is a number at the start, my example:

[humble sequoia]

Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

Create a Panel

To create a panel we are going to need to head over to the Panel Configs Tab on the Dashboard.

Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and you are ready to get started with configuring your panel.
An example of a creating a panel is shown below.

Send the Panel to a Channel

Once the panel has been created, use the blue Send button and select the channel you want the panel to be sent to.

The Panel wasn't send

Use the </debug:ID> command to diagnose possible permission issues with the bot.

[gilded verge]

@sudden agate, please check

[finite fjord]

How do I make more than one tickt with one message like this?

[humble sequoia]

Multipanels

For more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Panel -> Attached Panels

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[jade topaz]

@finite fjord look this tuto

[stark cedar]

is there a way to have the ticket tool ping a specific role when a ticket is made?

it just pings the person that made the ticket and nothing else

[jade topaz]

{@Role Name} Yes sure this variables

[jade topaz]

used {user} or {ticket.owner} to ping the owner of the ticket

[stark cedar]

where do I put this?

edit panel message?

[jade topaz]

in the ticket message

[jade topaz]

ticket message

[stark cedar]

I see! Thanks! 🙂

[haughty kraken]

hey guys i just wanna ask ..
Is it necessary for the ticket channel to be available for viewing to "everyone" role ?
or i can put it :false: for everyone and for another role ?

[robust sandal]

Hé les gars, je veux juste demander .. Est-il nécessaire que la chaîne de billets soit disponible pour le visionnement du rôle « tout le monde » ? Ou je peux le mettre :false: pour tout le monde et pour un autre rôle?

English (en) → French (fr)

[jade topaz]

yes it's possible you set see the channel for everyone to false and for the support role see the channel true

[haughty kraken]

oh nice, thank u so much 🥇

[iron night]

Gave +1 Rep to @rough mesa

[feral bear]

Can I know the premium prices

[humble sequoia]

Discord Ticket Tool Premium <:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706>

Premium can now be purchased directly through discord! Either in the app directory (server settings) or directly from the bots profile.

<:TTWarning:1034178155872784494> Important Information <:TTWarning:1034178155872784494>

ONLY purchase premium through ONE of the two Ticket Tool Bots. If you purchased premium on the primary bot (White logo) and plan to use the premium bot, don't kick the primary bot!

What's different?

The Monthly price changed from $6.00 to $5.99
Yearly subscriptions are not yet available
Don't kick the bot, otherwise, the subscription will be canceled automatically
You'll need to buy the subscription from a computer or on the Application Directory
You might need to run the /premium command on your server to sync the premium status with your dashboard
A subscription can not be transferred between Servers

[cursive phoenix]

@feral bear

[feral bear]

Do you accept credit, i.e. the currency of the Pro Bot

[cursive phoenix]

If you want to purchase ticket tool premium see above

[feral bear]

Yes, I want to buy, but I want to know payment methods other than the dollar, please

[cursive phoenix]

We only accept dollars.
If you prefer to prepay for several months at a time with money, you can do that as well.

The only other ways to get premium without using money is to vote for it or win via any giveaways we may have when they happen

[feral bear]

Oh well thank you for giving me your time

[iron night]

Gave +1 Rep to @cursive phoenix

[karmic trail]

Will kicking the non-Premium version (once you have Premium/Gold) impact functionality? Will I have to remake my ticket panels, etc.?

[jade topaz]

hi guys does anybody know if the ticket bot can auto delete tickets when they’re closed, if it’s a premium feature or something thx

[shut bolt]

Head to your Dashboard > Panel Configs > General Options and mark as the Two Step Ticket option, it's completely free!

[jade topaz]

do i have to update after? also thank u

[iron night]

Gave +1 Rep to @shut bolt

[shut bolt]

New tickets will have this applied, old ones will follow previous settings

[jade topaz]

strange, i made a new ticket and pressed close and its giving me the options to transcript, open or delete.

i just want it to delete instantly

[shut bolt]

Weird, make sure to be using the same panel as the one you edited, sometimes people open tickets in a different panel from the one they edited

Also did you make sure to press Save?

[jade topaz]

i’m stupid i was turning off 2 step close only sorry. thank you brother 🤝

[iron night]

Gave +1 Rep to @shut bolt

[shut bolt]

[nocturne torrent]

I need to figure out why it’s hard for me to get a ticket I done everything but it was down but now it’ seems to be not working

[rustic gale]

Well. If you give us more details then we might be able to help you figure it out

I done everything and seems to be not working are very uninformative.

[nocturne torrent]

Wht do I got todo to start my career

[rustic gale]

Your career...?

Sounds like you've come to the wrong place

This is a support server for a Discord bot called Ticket Tool.

Ticket Tool is not related to “careers” or anything similar.

[raven thicket]

question, is there a setting that makes it so only server staff can close tickets instead of everyone being able to?

[valid marten]

Hello, how do I create a ticket like:

[cloud loom]

I setup the ticket bot, however every role in the server can now see the tickets and it's content... how can I make it so no one but Staff, Admins and the ticket owner can see the content inside of the ticket?

[valid marten]

Support??!

[humble sequoia]

<:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706> Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on

First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

• Panel doesn't send? Make sure you have a valid emoji selected
• Option doesn't show up? Check if two options have the same panel in the DropDown Editor

$dropdown

[idle flint]

See the above

[idle flint]

You can adjust the button settings for the close button

[humble sequoia]

Button Options

Enable Button
Hide or show the button

Emoji
Select an emoji to show on the button
You can either select one or use a valid Emoji ID

Button Text
Edit the text that's shown on the button

Button Color
Select one of four colors for the button. Grey, Green, Red, Blue.

Support Team Only
Enable this to only let your support team click that button

Allowed and disabled roles
Edit what roles can use or not use this button

$buttonoptions

[raven thicket]

i tried turning off show the button and that still didn't work

its used for verifying in the server, when people join they have an unverified role and even putting in disabled roles didn't stop it

[idle flint]

You will need to either select Support Team Only (if you have Support Team roles set up in the General settings) or input some “allowed” roles

[lime vapor]

it said this when i tried to set up the bot and im the one who invited it to the server "Only admins and people with dashboard access can use this command."

[raven thicket]

is this right, studio staff is the staff role in the server

[idle flint]

Are you the server owner?

[lime vapor]

no but i have all perms

do i need to be owner?

[idle flint]

You most likely don’t have the Administrator permission (not a role called Admin, but the actual permission). Either have the server owner give you that permission OR have them allocate you a role and put it as a Dashboard Role:

[humble sequoia]

Dashboard Roles

Any role you put there will have full access to the ticket tool dashboard. The server owner and users with admin permissions already have access to the dashboard.
Be careful of which roles to put here

Sep 21, 2023, 6:41 AM

[idle flint]

Yes and no, if you have Support Team Only selected, ensure you have some Support Team Roles selected in the General setting tab.
For what you want, it will probably work with the Support Team Only selected turned OFF

[lime vapor]

thanks it worked

[iron night]

Gave +1 Rep to @idle flint

[idle flint]

This will mean that only people with the “studio staff” role can use the button, but should one have the “studio staff” and the “unverified” roles, they can’t use it

[raven thicket]

so where abouts do i find that?

[valid marten]

where? I want to do like this

?

[idle flint]

The information below will help

[humble sequoia]

<:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706> Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on

First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

• Panel doesn't send? Make sure you have a valid emoji selected
• Option doesn't show up? Check if two options have the same panel in the DropDown Editor

$dropdown

[idle flint]

Dashboard > Panel Configs > General

[raven thicket]

so do i take off studio staff?

[idle flint]

Nope, what I ment is, if on the button, you have “Support Team Only” selected, it means that only roles listed as Support Team can use that button.

So because you have “studio staff” listed as a Support Team Role, for the Close Button, you could just use the Support Team Only slider set to On and nothing in the “allowed” and “disallowed” roles

[raven thicket]

ok

sorry for asking so many times so like this?

[idle flint]

Correct

[raven thicket]

cool and is that with show this button turned off or leave it?

[idle flint]

Leave it on, “show button” being off means that the button won’t be displayed to anyone

[raven thicket]

ok

[idle flint]

If you were to do that, you would have to use application commands to close the tickets (ie $close)

[raven thicket]

ok thanks, hopefully it works now, thanks for the help

[valid marten]

Hello, how do I create a ticket like this?

As soon as I press (🚫) it creates a ticket

[jolly marlin]

هلا

[hybrid bolt]

what are the features of ticket premium?

[humble sequoia]

Discord Ticket Tool Premium <:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706>

Premium can now be purchased directly through discord! Either in the app directory (server settings) or directly from the bots profile.

<:TTWarning:1034178155872784494> Important Information <:TTWarning:1034178155872784494>

ONLY purchase premium through ONE of the two Ticket Tool Bots. If you purchased premium on the primary bot (White logo) and plan to use the premium bot, don't kick the primary bot!

What's different?

The Monthly price changed from $6.00 to $5.99
Yearly subscriptions are not yet available
Don't kick the bot, otherwise, the subscription will be canceled automatically
You'll need to buy the subscription from a computer or on the Application Directory
You might need to run the /premium command on your server to sync the premium status with your dashboard
A subscription can not be transferred between Servers

[jade topaz]

Please check it out all information about premium bot

[humble sequoia]

<:premium:662032717906444329> Premium Perks

Faster Premium Bot
Automatic Transcripts
Full Customization
Direct Messages
Ticket Automation
Thread Style Ticketing
Premium Support
Scheduled Panel Availability
Integrations

You can purchase premium here:

https://tickettool.xyz/premium

Price

$6 - Monthly
$66 - Yearly

Premium

[jade topaz]

These are perks for premium

[ripe carbon]

I really need help
can you reopen closed tickets? Do closed tickets get stored somewhere? I recently got scammed and I really need to see the closed ticket for chat logs and other info

was this the appropriate place to ask this question?

[sweet tiger]

How do i make it so a member can access a certain ticket like for example

ticket for Staff application, Support and reports

[jade topaz]

1. Can you reopen closed tickets?
   A. Yes, you can reopen closed tickets by using command /open in the closed channel.

2. Do closed tickets get stores somewhere?
   A. Yes, it was stored in transcript channels which you sets in server. Or if you have premium you can enable auto transcripts so it will directly send transcripts in dm when ticket was closed.

3. I recently got scammed and i really need to see the closed ticket for chat logs and other info
   A. If your the server owner please read the q.answer no.2, if your'nt server owner then its not possible maybe only having premium for directly see transcripts in dm's.

Having any questions/enquirie please ask we will help to solve the problem as possible.
Thank you.

[iron night]

Gave +1 Rep to @ripe carbon

[jade topaz]

Role Settings

Support Team Roles
In this field you'll be able to select the roles that, by default, will have access to tickets as well as to commands and buttons that have been marked to be Support Team Only.

Additional Roles

This fields allows you to pick a different group of roles to get assigned different permissions from your support team roles. One of the most common uses given to this feature is having an observer role, i.e. someone who can see the ticket but doesn't have the permission to talk on it.

To setup the role:

Head to your Dashboard
Select your server
Go to the Panel Configs Tab
Under General, click on General Options and after you clicks it shows Support Team Roles you can add role here which you want to access tickets.

[iron sparrow]

is it possible to have a button without a panel connected to it? like no message shows up. i’ve seen it done before but i can’t do it now

[gilded verge]

if your server don't have premium, just remove embed

result:

[odd star]

Dumb question. When/If you add a Role or User to a ticket does it logs that?

[viscid bloom]

So hm, everytime i save the transcript and i go check the log, the attachments that was sent in there does not upload... How can i fix this?

[tranquil palm]

I've just bought premium and its saying its not active in the server? when i try use the tools never had this issueb efore

Fixed it ',3

[odd star]

I think they have a size limit.
So if the attachment is over some size its not saved.
It shows in the logs. Attachment Sent, Attachment Saved.

I think, not sure.

[viscid bloom]

It opens a new page, which says that it might be temporarily unavaible or could have been moved to a new web address... lol its confusing

[odd star]

Discord Deletes the images when the channel is deleted.
So if the transcript saved the image URL, it will be gone after the ticket is deleted.

[bronze terrace]

i cannot understand how to make dropdown menu!?

[pseudo ravine]

Hey there. You need to attach a panel for each of them, that's why only 1 of them is available to pick

[scenic plinth]

Yes, though slight correction. Discord stopped saving images or other forms of files from deleted channels, so we cant save them from any size, or atleast for now. Premium has an ¨experimental¨ feature for saving files of up to 5mb (If I recall correctly).

[spark plume]

help me please

I bought a client for a moon, paid for it, then I received a letter on my email, and I accidentally deleted it, what should I do?

[gilded verge]

what client

[spark plume]

moon

[gilded verge]

please send name of this discord server where you are or just read it

and now you can see --> @pseudo glen <-- right?

so conclusion is, this support server is for ticket tool discord bot, nothing else

[spark plume]

Honestly, I didn't understand anything I needed to do

[gilded verge]

in other words, nobody can't help you because you're on the wrong server

[spark plume]

yes, now I get it

I understand I need to come here?@pseudo glen

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[rustic gale]

No, it doesn't

[white aurora]

How does the premium bot works? Like do i have to keep the primary one? Since i wanna customize the name etc so dont want a ticket bot with the name\

[jade topaz]

You dont need to keep the primany in the server, and whitelabel isnt a thing yet

[white aurora]

Thanks! Also you can fully customize with premium? Like name change logo etc?

[iron night]

Gave +1 Rep to @untold whale

[jade topaz]

No sir, whitelabel isnt a thing yet 😦

[white aurora]

Ow so you can only get the premium features but not change anything from the bot it self as in name etc

[jade topaz]

you can change the nickname of the bot, but if you want to change logo, username etc you will have to wait until they bring out the whitelabel feature

the bot you will get is @humble sequoia

[white aurora]

Ah okay, any ideas when that could happen?

Since i prefer Ticket Tool a lot more then other ticket bots but just need a fully customization thing....

[jade topaz]

i really dont know, its been on the suggestions list for a while but no eta has been given 😦

[jade topaz]

yep, im the same. i just changed the nickname and embeds and stuck with it 🙂

[dusk mountain]

How I get the premium key. I puchased premium but I cant find the key

[white aurora]

Awh, well then i wait for that before buying premium

[jade topaz]

You dont get a premium key upon purchase sir?

did you purchase within discord?

[dusk mountain]

Yes, I did

[jade topaz]

did you choose a server to activate premium upon while doing that?

[dusk mountain]

Yes. I selected

[jade topaz]

ok great, so if you go to the dashboard below you should be able to find your server then invite the premium bot

https://tickettool.xyz/manage-servers

if it dosent show try clicking the sync button as you recently purchased

[dusk mountain]

It don't show up

when I sync

[jade topaz]

are you owner of that server?

[dusk mountain]

the co owner

[jade topaz]

alright i think you will need to ask the person with full server ownership to go to the dashboard and create a dashboard access role, then give it to you.

then when you sync you will have access to the dashboard

[dusk mountain]

My role got set on the dashboard (It called "Projektleitung"). But When I sync it dont work

[jade topaz]

did you give yourself that role?

[dusk mountain]

I tried it to give it myself

The role in the guild give my friend

In the dashboard I tried it to give it myself

[jade topaz]

to access the dashboard you will need one of them roles, so try get someone with admin or the owner to give you that role

[dusk mountain]

I have acces to the dashboard already

But it dont show up

[jade topaz]

ok so you have access to the dashboard, what are you trying to do? invite the premium bot?

[dusk mountain]

Yes, I try to invite the premium bot

[jade topaz]

okay so follow the path below

Dashboard > Server Configs > Invite Premium Bot

if you click that button that will then redirect you to inviting the premium bot

make sure to also switch to the premium bot like the screenshot below

[dusk mountain]

It worked

Thank you so much

[olive quest]

Can I use the "Create a Ticket" button as a "Reaction Role"?

[rustic gale]

@white aurora It depends.

As far as Discord is concerned, the two bots are two separate bots and their subscriptions are handled separately.

If you subscribe to White and then kick it because you want to use Gold, Discord will automatically cancel the subscription.

[rustic gale]

What do you mean a “reaction role”

[white aurora]

Ah okay, yeah im just gonna wait till white label is available tbh

[olive quest]

By clicking the Button u will get a special server role

as example, click "creat Ticket" and u will get the Support role

[rustic gale]

Sort of

[olive quest]

usally u need bot for it

[rustic gale]

Well. Ticket Tool is a bot

So it's not like you're avoiding the need to use a bot by using Ticket Tool for that

In any case, Ticket Tool is for making tickets

There's functionality that lets you add a role to the user that creates a ticket

but it's premium-only

Honestly, it's best if you actually use an actual bot that's designed for giving roles to users

[olive quest]

Well.. i use Ticket Tool to creat a Team / The caption need to click on the Button " click here to creat a team" and i want to give him the caption Role then

[rustic gale]

I have no idea what you mean by a team

Anyway. It's possible, but it's premium only

[olive quest]

iam premium

i use translater now -> I used Ticket Tool for my tournament. If a player wants to create a team, he has to create a ticket. I want him to automatically get the role "captain" when he clicks on create ticket

[rustic gale]

Panel Configs -> Ticket -> Ticket Owner Roles

Roles to add when ticket created

[olive quest]

oh its that easy 🙂 Thanks ! 🙂

[nocturne torrent]

How do I get the bot to work this been having me going crazy for days no seem to give me the right guide

[humble sequoia]

Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

Create a Panel

To create a panel we are going to need to head over to the Panel Configs Tab on the Dashboard.

Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and you are ready to get started with configuring your panel.
An example of a creating a panel is shown below.

Send the Panel to a Channel

Once the panel has been created, use the blue Send button and select the channel you want the panel to be sent to.

The Panel wasn't send

Use the </debug:ID> command to diagnose possible permission issues with the bot.

[loud elk]

Is it possible to make a rôle able to view tickets

[gilded verge]

@nocturne torrent,

[humble sequoia]

How can I grant my team access to tickets?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to grant access to
4. Open the General options menu
5. Select your Support Team Roles
6. Save changes

[gilded verge]

@loud elk, if you mean your moderators, check

[nocturne torrent]

I’m trying to help my husband get this set up - is there a video or can we screen share somehow?

[rustic gale]

Sure, you could share your screen if there were anyone volunteering to guide you through it

It's generally not so difficult that it requires screen sharing

Which difficulty have you found?

[dense dragon]

What is the command do ticket?

[remote wren]

Any reason why my tickets are not moving themselves when they are closed anymore?

It moves from pending to claimed but won't move from claimed to closed

[rustic gale]

Probably the category's full.

[humble sequoia]

Overflow Categories

Discord only allows to stack up to 50 channels per category, meaning that if you have already 50 tickets in one category, the bot won't be able to place a ticket in that category, for such reason Ticket Tool counts with overflow categories, meaning that if your main category is filled, the bot will go ahead and place the ticket on the next one available, simply choose a second category in the category pickers:

[rustic gale]

Depends what exactly you see when you try them

You can show me anyway and maybe i understand

[lucid lintel]

Same situation has been happening to me, it's with every command except for ping.

[cursive phoenix]

Just fyi, generally, unless staff have specifically said to ping them, pinging staff is against our rules ( #📂│information ) .

[humble sequoia]

What permissions should I give to Ticket Tool?

When first invited to your server, Ticket Tool should have the permissions shown below in order to ensure an appropriate functioning:

When customizing permissions for the different ticket participants, you must make sure Ticket Tool has the permissions you want it to grant to others, you can learn more about this here.

Missing Permissions
This error is a direct outcome of the bot missing permissions as depicted above. When troubleshooting this error we suggest you go through these steps:

• Use the </debug:1029783024264564765> command to check if the bot is lacking core role or channel permissions.
• Compare the category/channel's overrides and contrast them with the bot's roles to identify any permission denial that is breaking the functioning
• If you can't still figure it out, let our <@&540295656720302081> know so they can guide you through

Additional Resources

• If you are a server administrator and would like to understand more how to set up your server's permissions, we suggest checking the Discord Support Knowledge Base
• If you are a bot developer and are interested in the internal permission hierarchy we suggest you this part of the Discord Developer Docs

Important Note

- Giving Administrator permissions is NOT required and we do NOT encourage you to do unless you are trying to troubleshoot your permissions setup.

[jade topaz]

Read it to set permissions properly, even got any issue please inform here.

[rustic gale]

@jade topaz @lucid lintel

«The application did not respond»

Are you seeing this message when you use a Ticket Tool command in a channel? It may be because the bot is missing permissions in that channel.

Try the following:

1. Right-click the channel, select Edit Channel, then Permissions
2. Scroll down to Advanced Permissions and add Ticket Tool there
3. Make sure that View Channel and Send Messages are for Ticket Tool
4. Save the changes
5. In the channel, use the /debug command to check for any other missing permissions
6. If needed, go back to the Permissions menu and grant Ticket Tool any missing permissions
7. Retry using the command you wanted to use and confirm that it works properly now.

[bright rose]

it's possible tu create 2 transcripts ? one category have his own transcript and an other have his too ?

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[shadow nest]

U

[topaz wing]

Great

[agile parrot]

any idea if custom variables will be supported in the future? I'd like to be able to edit an image link to multiple footers and other url spaces at once

[rustic gale]

What do you mean by custom variables

[agile parrot]

like the option for users to easily add a variable i. e. {example} = "example.org"

or is there currently any other way to edit multiple messages simultaneously?

[rustic gale]

I see

No, that's not possible. You would have to edit every instance manually

[agile parrot]

just figured it'd be convenient

thanks @rustic gale for the quick reply though - hope the devs may at some point think about ux in that regard

[left bison]

Have you gotten through with it

[queen helm]

I've seen in other server, people have a ticket page with all the tickets under one post like this

How can I add them like this on my server, anytime I send I get the ticket message the message and the ticket.

[humble sequoia]

Multipanels

For more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Panel -> Attached Panels

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[open orchid]

Why doesn't the support team see the Claim option after sending a Ticket message?

[gilded verge]

claiming is a premium feature, are you sure your server has premium? 🤔

[open orchid]

No

[jade topaz]

how do i buy a premium key so i can use it on the normal ticket tool, for this

[humble sequoia]

PayPal - [e-mail]
BitCoin - 3HhKKAdb9eEvCe2tvzB8bAa8nebHY6qcPA
LiteCoin - MEQX3knLAuotrKnvk3HDNBK5gdRn6PZhHy

Prepay/Direct Payment

To prepay send the payment using your desired method - Available options listed bellow.

⚠️ $18 per 3 months. ⚠️
$66 per year.

(If using the direct payment option, you need to be paying for at-least 3+ months.)

Regular Prices when paying within Discord:
$5.99/per month

Once your payment is sent let us know so we can confirm and get you your key.

- Purchases done with this method are non-refundable.

<:paypal:924596360840372234> Paypal ("Goods and Services" or "Family and Friends")

[e-mail]

<:bitcoin:924638849135689749> BTC - Bitcoin

3HhKKAdb9eEvCe2tvzB8bAa8nebHY6qcPA

<:Litecoin:972176945972383815> LTC - LiteCoin

MEQX3knLAuotrKnvk3HDNBK5gdRn6PZhHy

I sent the payment now what?

After you send the payment, please send a screenshot with proof of payment, our <@&615146349700186112> will verify your payment and will get you setup. For crypto payments, we are waiting for at least ONE verification.

All prices in USD - 3 months min for direct payment

[rustic gale]

You make a ticket and post your payment confirmation there and wait for the billing team to make a key for you

@jade topaz

A premium key is not the only way to get premium, though

[jade topaz]

Okay, 1 moment

[rustic gale]

You can also get a subscription via Discord's app subscription feature

Sorry, not make a thread

make a ticket

#🎫│make-a-ticket

not make a thread

[jade topaz]

Okay thank you sir,

[iron night]

Gave +1 Rep to @rustic gale

[open orchid]

According to the documentation, this option should work without premium

[tall ridge]

People, for days this error has been appearing and it's not a problem with /debug, it's okay. What could it be? Please?

[rustic gale]

The server is making way too many tickets.

[vapid vine]

Alguien que me pueda ayudar con Formulario de recuperacion de cuenta ? Gracias a todo !

[humble sequoia]

⚠️ Está en el lugar equivocado

Brindamos soporte para el bot de Discord Ticket Tool y no le podemos ayudar con el problema que presenta.

-  No sabemos a que equipo de soporte debería contactar para solucionar este problema, y desafortunadamente no podremos ayudarle acertadamente.

Si no tiene alguna duda relacionada a nuestro bot, Ticket Tool, por favor cierre este ticket.

[turbid rivet]

Hello. When I delete a ticket, there's a way for the person who opened to received the history but only for this person?

[robust hinge]

Hey! Does anyone know how to fix this? I want each embed to have the option to open each ticket.

[jade topaz]

are all them embeds attatched onto one panel?

[robust hinge]

This is what I done

[jade topaz]

yeah you cant do that, it wont work

[robust hinge]

Not sure if I did it wrong

Ah, how do I fix that?

[humble sequoia]

Multipanels

For more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Panel -> Attached Panels

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[jade topaz]

check that

[robust hinge]

Alright thank you

[jade topaz]

with that you can keep your embeds, but you will have a button for each

[robust hinge]

So I don't need to delete anything from here?

[robust hinge]

Managed to fix this

[robust hinge]

Does anyone know how I could name each ticket so for example when you open mod ticket it should say "mod-ticket#0001" for admin "admin-ticket#0001" and so on

[humble sequoia]

Ticket names

The ticket name is the default channel name of all tickets. To edit it, go to your Dashboard > Panel Configs > Ticket. There you can edit the channel name of opened and closed tickets. You can also use variables in there.

Note: This is a premium feature

[idle flint]

Use this ^^

[robust hinge]

Thank you!

[iron night]

Gave +1 Rep to @idle flint

[novel monolith]

Anyone know how to put a link in? It's not html is it?

[foggy briar]

Hello

[jade topaz]

i cant send you the tuto on this server look in your private message

[fallow sigil]

مرحبا

في حد عربي

[pseudo ravine]

Nothing should be sent via DMs, please keep everything help related to this channel

[wheat dew]

can anyone show me how to get ticket tool into my sever and work it pls

[jade topaz]

just a question

how do u change what shows on the tickets when one is created like the message of what was inputted in the drop down selection

[crude lagoon]

How I Can Transfer Setuped Ticket Panel In Another Server

Support Team Here?

[drowsy herald]

anyone can help me?

[humble sequoia]

Hello, we would love to help you, but if you don't tell us what you need help with we can't help you :(

[humble sequoia]

Multipanels

For more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Panel -> Attached Panels

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

Multipanels

For more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Panel -> Attached Panels

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[brittle canopy]

$vote

[humble sequoia]

Votes

Current Votes: 0
Lifetime Votes: 102
Linked Votes: 98

Vote Links

Top.gg
BotsForDiscord.com

Linking Info

Linked User: 414262796222595073
You can give your future votes to another user by linking with that user.
To link use $vote link (@user or userId)
To unlink use $vote unlink

Redeeming

Each vote is worth 12 hours of premium and can be redeemed once you have atleast 6 votes.
Your current votes are worth 0m
To redeem your current votes use $vote redeem

[pseudo ravine]

#🤖│bot-spam

[jade topaz]

for the ticket to be closed in 12 hours if there's not activity on the channel
here

should i put stop checking or keep checking?

[sly compass]

https://cdn.discordapp.com/attachments/1137819062416703558/1148398447922262086/RPReplay_Final1693645477.mov

is there a yt video on hown to set this up?

[crisp dust]

@rustic gale

Me podrias ayudar no puedo conseguir que cuando crean ticket se elimine solo el ticket sin tener que eliminarlo yo

[jade topaz]

hello

اين المساعد

[rustic gale]

?

Por qué razón se eliminaría el ticket solo

[crisp dust]

A no se puede?

[rustic gale]

Claro que se puede, pero es una pregunta lo que te hago

Por ejemplo, quieres que se elimine solo cinco minutos después de creado

O quieres que se elimine solo al cerrarlo

O quieres que se elimine solo si el usuario no envía mensaje en tres días

Por qué razón

[faint flume]

Hi! Does anyone know what this means and why it's popping up? My sister tried to open a ticket to test it in my server and this thing showed up, but she did make a ticket so it is working?

[rustic gale]

The bot is set to create tickets in a category, but the bot is missing the View Channels permission in the category. Thus the bot can't create tickets inside the category.

When that happens. the bot will create the ticket outside a category if able.

[empty bolt]

Monke

[faint flume]

Ohh, alright! It was indeed because it's a hidden channel, so I'll change it then. Thank you!

[iron night]

Gave +1 Rep to @rustic gale

[static path]

Is there a way to rename a channel to name-0001 for and have the name be the person who claimed the ticket?

I tried {claim.user}-{count} but it puts the claimed persons id instead of name

[rustic gale]

{claim.user.name}

or .nickname

[static path]

Ah okay ty, I may have missed the part that says "same sub-variables as ticket.user" lol

Thanks @rustic gale

[iron night]

Gave +1 Rep to @rustic gale

[brisk light]

how i can use the form ?

[humble sequoia]

Pop-up Forms

A Discord Form lets the user answer individual questions in a pop-up Form, which then displays the answers in the ticket message. This can save time if you already know what you want to ask the user.

Setup Forms

Forms can be enabled under Panel Settings > Form Options > Edit Forms Options. In the new pop-up window, you can now enable and edit your own Form.

Form Options

You can add up to 5 questions in the Discord form. This is a Discord limitation. Each question can have a placeholder in the input field, a minimum and maximum input, multi-line, and also the option to have the answer required.

Options

Question Title ➞ Your Question goes here
Question Placeholder ➞ The placeholder text in the input field
Required ➞ If enabled, the user has to answer this question, to submit the form
Multi-Line Input ➞Allows the user to input multiple lines
Minimum and Maximum Input ➞ Set a minimum and maximum input value for the user

Displaying the Answer

To display the answers from the user, you need to enable Auto display form results on the ticket message as an additional embed

If you don't want a second embed, go into your Panel Configs > Ticket Options > Edit Ticket Message. You use the variable {create.form.x} and replace x with the number of your question. For example, the response to Question 5 can be displayed with {create.form.5}.

[halcyon cedar]

ال

[viscid grail]

How I can add ticket tool premium

[idle flint]

Here is some info:

[humble sequoia]

Discord Ticket Tool Premium <:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706>

Premium can now be purchased directly through discord! Either in the app directory (server settings) or directly from the bots profile.

<:TTWarning:1034178155872784494> Important Information <:TTWarning:1034178155872784494>

ONLY purchase premium through ONE of the two Ticket Tool Bots. If you purchased premium on the primary bot (White logo) and plan to use the premium bot, don't kick the primary bot!

What's different?

The Monthly price changed from $6.00 to $5.99
Yearly subscriptions are not yet available
Don't kick the bot, otherwise, the subscription will be canceled automatically
You'll need to buy the subscription from a computer or on the Application Directory
You might need to run the /premium command on your server to sync the premium status with your dashboard
A subscription can not be transferred between Servers

[crisp dust]

No quiero que se elimine al cerrarlo

[rustic gale]

¿Quieres que se elimine automáticamente al cerrarlo?

[crisp dust]

Si

[rustic gale]

Panel Configs -> Ticket -> Two Step Ticket

[crisp dust]

?

[rustic gale]

¿Sabes acceder al panel de control?

El panel de control es este sitio web

[humble sequoia]

https://tickettool.xyz/manage-servers

[rustic gale]

Encuentra tu servidor y presiona Manage

[rustic gale]

Acá

General

[crisp dust]

Ya

Ahora?

[rustic gale]

“Boleto de dos pasos”

Que es la traducción automática chimba de Two Step Ticket, como dije arriba

Desactiva eso

Y ya

[crisp dust]

En donde?

Two Step Ticket pongo esto?

[crisp dust]

Ya

Ahora?

[rustic gale]

Ahora guarda los cambios

[crisp dust]

Ya

@rustic gale ahora le pongo enviar?

[rustic gale]

No

Ahora vas a tu servidor y creas un ticket y lo cierras y compruebas que se elimina solo

[bright raft]

How do I make sepret buttons

For any type of support?

[humble sequoia]

Multipanels

For more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Panel -> Attached Panels

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[rustic gale]

@tribal jackal

Don't use #1020426768450080899 to get help with your issue

@tribal jackal My friend, you're trying your hardest to get help in all the wrong places

Do not send me a friend request again.

«The application did not respond»

Are you seeing this message when you use a Ticket Tool command in a channel? It may be because the bot is missing permissions in that channel.

Try the following:

1. Right-click the channel, select Edit Channel, then Permissions
2. Scroll down to Advanced Permissions and add Ticket Tool there
3. Make sure that View Channel and Send Messages are for Ticket Tool
4. Save the changes
5. In the channel, use the /debug command to check for any other missing permissions
6. If needed, go back to the Permissions menu and grant Ticket Tool any missing permissions
7. Retry using the command you wanted to use and confirm that it works properly now.

[fiery swallow]

how do you tag channels in the ticket message?

[idle flint]

Here is some info, you will "Mention" the channel within the ticket message:

[humble sequoia]

Mentions

Within all the messages the bot sends (both embeds and text) you can mention either channels, roles, or even users, these mentions will only send a notification to the user if they are used within a text field, e.g: a role mentioned in an embed won't ping at all the users who have that role.

For mentioning a role you can use one out of three options:
{@Role Name} ➞ Which is Case Sensitive.
{RoleID} ➞ Replace RoleId with the Id of the role you are trying to ping.
<@&RoleID> ➞ Discord's native syntax to ping roles.

<#ChannelID> ➞ Mention a channel by its ID.
<@UserID> ➞ Mention a user by its ID.

[fiery swallow]

ty @idle flint

[iron night]

Gave +1 Rep to @idle flint

[lethal copper]

i am not really sure if its possible but when i make a new ticket i wanna make it so that the admin cant see it unless they get ping i thought it had something to do with the support team but i didnt even put a role and theyre still apearing idk what to do and idek if its possible (hopefully i am in the right place)

[thorn barn]

I think you can do something with claim system but I'm not sure

[lethal copper]

cuz like i am sure its possible since ik a server that does that but they wont tell me how they did it

[jade topaz]

My mention doesn't work

[lethal copper]

i think i found the problem the admin role have administrator perm which make them able to see any channl even the private so is there a way to go around that and still make them not being able see or my only solution is to just remove that perms?

[ocean mountain]

How do i make multi-panels?

[wraith cipher]

Hello

I need help

Who speak Arabic here

Hello???

[jade topaz]

Check the below 👇 and read

[humble sequoia]

Multipanels

For more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Panel -> Attached Panels

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[lost ravine]

hi i need help
I have a problem where all Panels do not appear to add more than one button

[jade topaz]

hey any one here

i need help

[tranquil schooner]

How?

[jade topaz]

it's drop menu

[thorn barn]

dropstyle

[jade topaz]

Read this if want more information

[humble sequoia]

<:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706> Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on

First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

• Panel doesn't send? Make sure you have a valid emoji selected
• Option doesn't show up? Check if two options have the same panel in the DropDown Editor

$dropdown

[pale pike]

I need help getting my account I just bought

Help

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[thorn barn]

do you send this with custom command?

[rustic gale]

Yes, it's a custom command

[thorn barn]

crazy

[pale pike]

Yo can someone help me

Just spend 60$ on forza just for nothin

Thanks

[jade topaz]

what u need help with bro

i need help with sendin image url, wont work!!!!!!!!!!!!!!!!!!!!!!

insane

i cant send my image url wont work to send, what the im going to dooooooooooooooo

[rustic gale]

«You don't have permissions to use this»
Are your members seeing this message when they try to create a ticket?

You may have accidentally denied them permission to use the Create Ticket button.

Look in the following places in your server's dashboard:

👉 Server Configs -> Blacklist Roles
Any roles there will be unable to interact with the bot in any way, including creating tickets.

👉 Panel Configs -> Buttons -> Create Ticket -> Support team only
If this is enabled , only your staff will be able to use the button.

👉 Panel Configs -> Buttons -> Create Ticket -> Disabled Roles
Any roles there will be unable to use the button.

[red cliff]

Is there a way to recover deleted tickets?

[trail herald]

#📂│information

[thorn barn]

Create a channel where you save all deleted tickets, if you have premium bot can automatically send a transcript on the channel you want otherwise you'll need to do it manually

Just put: "Report staff member" no?

[red cliff]

thanks ❤️

[iron night]

Gave +1 Rep to @thorn barn

[dark glen]

why is ticket tool not responding to any command

[bright swallow]

Hey Community.

Is it possible to create just one Ticket per User, but everytime the User Creates a new ticket, it opens a Thread under the Users Ticket?

[rustic gale]

That sounds like an interesting feature but it does not currently exist.

[bright swallow]

Okay, then i will make a suggestion and hope many people find it interesting

[rustic gale]

Probably a permission issue

[lavish grotto]

i need help

[humble sequoia]

Hello, we would love to help you, but if you don't tell us what you need help with we can't help you :(

[fossil glen]

can I add Manage server if I am only co-owner on that server??

[slender minnow]

You (or your server staff) cannot access the dashboard with MANAGE SERVER

access to dashboard requires a dashboard role or ADMINISTRATOR permission

[humble sequoia]

Dashboard Roles

Any role you put there will have full access to the ticket tool dashboard. The server owner and users with admin permissions already have access to the dashboard.
Be careful of which roles to put here

Sep 25, 2023, 2:40 PM

[fossil glen]

thank you already solved

[iron night]

Gave +1 Rep to @slender minnow

[jade topaz]

Hi i need help with sending Image URL in my discord ticket tool panel. My gif/picture wont show up on my feed, what can i do?

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[turbid rivet]

Hello. If someone open a ticket and then save the transcript, others people will be able to see the ticket transcrited? I want everbody to be able to keep the history, but only for themselves

[supple python]

How to do like this

@severe path

[idle flint]

Please do not ping our team, it will not expediate the assistance that we provide.

[supple python]

Ok sorry

[idle flint]

THis looks like a "Drop Down" style ticket. Here is some info

[humble sequoia]

<:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706> Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on

First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

• Panel doesn't send? Make sure you have a valid emoji selected
• Option doesn't show up? Check if two options have the same panel in the DropDown Editor

$dropdown

[supple python]

Is it a premium feature?

Or I can do it for free ?

[idle flint]

With premium, you would be able to "DM Transcript" to the user. This way they can keep the transcript of their ticket for themselves.

[idle flint]

Dropdowns are free

[supple python]

Okai tysm ill try to do it

Thanks @idle flint

[iron night]

Gave +1 Rep to @idle flint

[bright raft]

How do I make 2 tickets at once

[feral cove]

Hey guys, how do you make it so people need to select what type of issue people are opening the ticket for?

[pulsar dune]

<@&540295656720302081> I recently bought a Premium subscription, am I still able to grab the role?

[buoyant karma]

how do i make @pseudo glen automatic change the ticket name so my staff can know what to go!

[pulsar dune]

I have tickets that were closed using the Ticket Tool White bot. After setting Ticket Tool Gold bot as the default, I'm no longer able to delete the ticket. I tried using the bot switcher command, but still can't delete the ticket. Any ideas?

[tacit sleet]

Is there a way to put the ticket system on the website

[little narwhal]

This may seem a little dumb, but I have a question about transcripts. When you transcript a ticket, is there some sort of like expiration on them? Im asking because it has a "direct transcript" link which Im assuming thats like stored data. Does that ever get deleted/stop working/expire?

[pseudo ravine]

Hey there. Read this for more information

[sullen ether]

J

[jade topaz]

how to config business hours?

[idle flint]

It is a Premium feature, that can be configured under Panel Configs > Limits > Time Schedule.

[jade topaz]

I try to open a ticket on another server but it says that channel "Channel limit" and "Server at channel limit of 500" what do I do?

[covert swallow]

Close and delete some tickets

[thorn barn]

kinda weird that they have 500 open ticket

[jade topaz]

How can I do that?

[cursive lava]

Hello, good morning, with a question guys.

I need help, does anyone know how to reset HWID?

[covert swallow]

$delete

[jade topaz]

where I can redeem premium key for ticket tool on dashboard?

i cant even get access to manage my server currently.

[humble sequoia]

How to redeem premium (Key)

To redeem your premium key, go to the Dashboard, select your server, then click " Redeem Premium" under the server's icon and name.

[slender minnow]

@jade topaz ^

you'll need dashboard access to redeem the key

[cursive lava]

Can someone help me please?

[humble sequoia]

Hello, we would love to help you, but if you don't tell us what you need help with we can't help you :(

[lapis valve]

Salut j’ai un problème

Je peux parler français ?

J’ai un problème avec les tickets : quand un membre @ everyone essaie d’ouvrir un ticket il a un message d’erreur comme quoi il n’a pas les permissions pour ouvrir un ticket

[void siren]

so

if i add roles to support team, they'll be able to see tickets right?, will they see past tickets too?

[cursive lava]

no you cannot see previous tickets

[sleek bronze]

Can someone please help me get the free bar fill I haven't received it yet and I don't know what I'm doing wrong

[void siren]

any way to make new support team roles view past tickets?

[sullen mist]

whenever i put {create.form.x} in my ticket message, it always shows up with this

[karmic radish]

?

Where are my mesage

[merry tusk]

is there a way to integrate making a ticket and have the ticket information and record automatically input into a google doc or excel file?

[pseudo ravine]

It’s physically not possible for a bot to take ownership of a server, please stop spreading fake information

[merry tusk]

I am trying to do a ticket tool integration to an excel file, is there a bot for this?

[pseudo ravine]

Hey there. Unfortunately that’s not possible

[karmic radish]

Look

[merry tusk]

what is the ticket log feature then?

or what is it typically used for?

[pseudo ravine]

It just logs events that happen

Like creating a ticket, closing a ticket, etc

[merry tusk]

Ah i see. and there's no way for that info to auto input into a different application? there's gotta be a bot for that

[pseudo ravine]

I know how bots work, it is impossible for a bot to take ownership of a server

[karmic radish]

I thought that too.

It's not my lie, he won't let it. I show it in print.

[pseudo ravine]

There might be a bot that does that, but I know Ticket Tool does not

[merry tusk]

thanks for your help

[iron night]

Gave +1 Rep to @pseudo ravine

[pseudo ravine]

You’re welcome, glad I could help

[pseudo ravine]

That just means that the Ticket Tool role is above all roles

It does not have ownership

[karmic radish]

I'm going to have to make another server, you guys have to sort this out, immediately, please!

[pseudo ravine]

You aren’t the server owner of the server, so you can’t manage users above your highest role

[karmic radish]

I am yes, enter the server and see what is there, I swear it is not a lie.

[pseudo ravine]

I will not join the server

[karmic radish]

I created the server and didn't transfer ownership, and I still have the crown.

[pseudo ravine]

But this account does not have ownership of the server, so therefore you can’t manage Ticket Tool since it’s above your highest role

[karmic radish]

Then my god, sorry, this account has property is my secondary, sorry, I will transfer the property to my main account

SORRY

[pseudo ravine]

I’m just explaining that Ticket Tool did not steal ownership of the server

[scenic plinth]

@karmic radish Também ocorre porque você não pode transferir a propriedade para bots. Nesse caso, você não pode gerenciar o bot porque ele tem uma função superior à sua. O bot nunca “tirou” nenhum servidor de ninguém.

[karmic radish]

Entendo, foi um engano, me desculpe!

[scenic plinth]

Tudo bem, evite enviar mensagens diretas para nossa equipe no futuro, você quase foi banido por enviar um convite 🙂

[karmic radish]

Entendido.

[sullen mist]

whenever i put {create.form.x} in my ticket message, it always shows up with this

[lucid niche]

one question, I invited ticket tool to my serve...but In manager page...I couldn't find my serve... I don't understand

I clicked on sync serves...and is still said like no serve have ticket tool

[full oracle]

Don’t do .x, it has to be the number linking to the question, for example: {create.form.1}

[full oracle]

Is it your server? And do you have dashboard access?

[lucid niche]

Is not mine, but I have the same rol as the guy who created the serve

[sullen mist]

how do i know the form number?

[full oracle]

Ask the owner to add that role to dashboard access

[full oracle]

Click on the form question, it’ll appear underneath it

[lucid niche]

what is dashboard access?

[lucid niche]

I have the same role like a owner

[full oracle]

On Server Configs

[full oracle]

Still need to add 🙂

[full oracle]

@sullen mist

Where it says Question Variable: *formID*

[lucid niche]

only the owner can do that? or I can do it?

[full oracle]

If you can't access the server on https://tickettool.xyz/manage-servers then he will need to

[lucid niche]

can't find where is dashboard

[full oracle]

Click Manage on the selected server

[lucid niche]

In ticket tool, I click on manager serve...and can't find my serve

[full oracle]

Then the Server Owner needs to if you have the same role and cannot access it

[lucid niche]

And I have already invited ticket tool bot

[full oracle]

https://tenor.com/view/goodbye-friend-gif-26112988

Have fun

[jade topaz]

Ye i solved. I could not access to the dashboard as I needed to invite first regular free bot

[lucid niche]

thanks

[iron night]

Gave +1 Rep to @full oracle

[full oracle]

[empty bolt]

@jade topaz

[vague flare]

Hey. New to the bot but i think i have most things figured out. The only thing i cant figure out how to do is to stop the message that appears after a ticket is created...or atleast have it remove itself after x amount of seconds. Any help would be greatly appreciated.

[pseudo ravine]

Please don't randomly ping members

[pseudo ravine]

Hey there. You can't prevent the message from showing up, and the only way to get rid of it is to press the blue Dismiss message

[vague flare]

Ok no problem. Thank you for getting back so quick. Last question. Is there a way to reset the ticket count?

[iron night]

Gave +1 Rep to @pseudo ravine

[pseudo ravine]

Yes, you can go to the Dashboard > Click on the gray Set Count button > Set the count

[vague flare]

Ah!!! Perfect! Thank you again!

[iron night]

Gave +1 Rep to @pseudo ravine

[pseudo ravine]

You're welcome, glad I could help!

[empty bolt]

B

Or what. (Kidding)

[full oracle]

👁️

[pseudo ravine]

If you don't need any support for Ticket Tool, then don't please don't chat in this channel. You may move to #💬│general-chat if you want to have a conversation

[humble sequoia]

Mentions

Within all the messages the bot sends (both embeds and text) you can mention either channels, roles, or even users, these mentions will only send a notification to the user if they are used within a text field, e.g: a role mentioned in an embed won't ping at all the users who have that role.

For mentioning a role you can use one out of three options:
{@Role Name} ➞ Which is Case Sensitive.
{RoleID} ➞ Replace RoleId with the Id of the role you are trying to ping.
<@&RoleID> ➞ Discord's native syntax to ping roles.

<#ChannelID> ➞ Mention a channel by its ID.
<@UserID> ➞ Mention a user by its ID.

[cursive phoenix]

@jade topaz see

[iron night]

Gave +1 Rep to @cursive phoenix

[void hemlock]

Is there a way to restrict a role from closing a ticket?

[gilded verge]

Panel Configs->Buttons->Edit Close Ticket Button->add their role to Disabled Roles or enable Support Team Only

[void hemlock]

Thanks

[iron night]

Gave +1 Rep to @gilded verge

[feral cove]

Can anyone help with this

Pls 🙏

[sleek bronze]

Hello everyone I'm new here and I really don't know how this works can someone please help me out

[brave nimbus]

الو شباب

[thin frost]

Hello, I'm new to the server, I'm looking for someone/staff to tell me what the option is to have people create a ticket on my discord server.

[humble sequoia]

Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

Create a Panel

To create a panel we are going to need to head over to the Panel Configs Tab on the Dashboard.

Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and you are ready to get started with configuring your panel.
An example of a creating a panel is shown below.

Send the Panel to a Channel

Once the panel has been created, use the blue Send button and select the channel you want the panel to be sent to.

The Panel wasn't send

Use the </debug:ID> command to diagnose possible permission issues with the bot.

[feral cove]

Anyone?

[normal nebula]

Only the mods and owners can see it it’s a setting they have and it does not show people other than the mods and owners

[normal nebula]

It automatically only gives the roles you selected when making it access to the tickets so if you do /setup then edit and then 2 you can add or remove roles people need to access tickets made by other users

[upbeat slate]

Is there a way to change the prefix

[near widget]

I want to know how to put like before i opened the ticket he asked me why did you create a ticket how?

[bleak wind]

hi

I want to use $new $ticket to open each ticket differently.

How setup?

[oblique cedar]

Hello!
I would like to know if there is an option to close the ticket automatically if the person who opened the ticket has not sent a message after a some time.

[cold heron]

how do i send them the sony verification code

do they delete your account after their done boosting it

[full oracle]

{@Role Name} | Replace Role Name with the name of your role and it will ping that role
{Role ID} | Replace Role ID with the ID of your role and it will ping that role

or <@&ROLEID>

[iron night]

Gave +1 Rep to @full oracle

[full oracle]

Here is an example of what you can do for this.

To get here:
Panel Config -> Select Panel -> Automation -> Add Automation -> Make sure to have Show Advanced Automation checked.

[north gazelle]

@iron night

[wheat phoenix]

[e-mail]

[drifting glen]

Hi, having issues getting a second code to invite bot into our server any ideas?

[pseudo ravine]

Hey there. What "code" do you mean?

[waxen minnow]

Hello, I'm from Brazil and I wanted help adding the ticket to my server.

[full oracle]

https://tickettool.xyz

[scenic plinth]

Você pode adicionar o bot com o convite acima. Se você tiver alguma outra dúvida, fique à vontade para perguntar e entrarei em contato assim que estiver disponível.

[silent herald]

https://tickettool.xyz/dashboard/1153312924849422398/configs#pc-menu

[viscid harbor]

Invalid Modal
╰ This modal doesn't contain any components
╰ Disable this feature or add a component
Docs page for this error
4f111f96-f4d3-11ed-a05b-0242ac120003
helpe me

aparece isto ao crear tecket no meu servidor

[full oracle]

Going to need more information on what you're actually trying to do

[jade topaz]

He mean invite link

[civic quartz]

سلام عليكم كيف اسوي زي كدا

[past siren]

Does anyone know how to have your tickets looking like this?

With like a drop down menu

[pseudo ravine]

Please don't attempt to ping everyone, it won't work

[humble sequoia]

Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

Create a Panel

To create a panel we are going to need to head over to the Panel Configs Tab on the Dashboard.

Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and you are ready to get started with configuring your panel.
An example of a creating a panel is shown below.

Send the Panel to a Channel

Once the panel has been created, use the blue Send button and select the channel you want the panel to be sent to.

The Panel wasn't send

Use the </debug:ID> command to diagnose possible permission issues with the bot.

[pseudo ravine]

Read this ^

[waxen minnow]

Qual?

[worldly rampart]

I did that but for some reason some ppl couldn’t see my ticket for when they joined my server

[pseudo ravine]

The channel the panel was sent to? Or your actual ticket?

[worldly rampart]

Like my actual ticket it would be there for when they joined but then it disappeared

[pseudo ravine]

By default, only the ticket owner and admins can have access to tickets

[worldly rampart]

Yeah but like I am saying like say you try and join my server the create ticket does not show up

[pseudo ravine]

So then that's the channel the panel was sent to

Make sure the everyone role can view it, assuming that your members dont get any roles on join

[worldly rampart]

Okay so like on the pannel it says everyone to I put they can see read history and view it right

[pseudo ravine]

No, that's for permissions when a ticket gets created

You need to make sure the channel the panel is in has the correct permissions

[worldly rampart]

Okay and what permission should they have

[pseudo ravine]

They just need to view the channel

[worldly rampart]

Okay

Thank you

[pseudo ravine]

You're welcome, glad I could help

[waxen minnow]

Someone is from Brazil

I'm Brazilian, can anyone answer my question?

[eternal pecan]

**__Abrimos gracias a los iniciadores

• 『1』Id:

• 『2』somos: 1

• 『3』Aviso 1/5: 1

• leer las normas para estar siempre atento y no hacer antirol <@&1131750334994337852> __**

[scenic plinth]

O link abaixo. Clique no link e selecione um servidor.

https://tickettool.xyz/

[scenic plinth]

¿Qué pasa con esto que estás preguntando?

[cursive phoenix]

I recommend you using a alt if you would like to test things on your server as we dont advise anyone joining servers to help test things etc

[storm zephyr]

is it possible to edit the ephemeral message here?

[worldly rampart]

Does anyone know why other ppl other than support team can see the ticket

[lethal mantle]

How to do ticket like this

@storm zephyr

@radiant moss @covert swallow @plain surge

[supple python]

@full oracle hello

[full oracle]

Hi?

[supple python]

What's the official website to do the drop style

[full oracle]

https://tickettool.xyz/manage-servers -> Your server -> Panel Config -> Dropdown

[supple python]

Ok

Thank u @full oracle

[iron night]

Gave +1 Rep to @full oracle

[supple python]

🙂

[full oracle]

[timid kestrel]

hell

could you help me?

[full oracle]

Whats up

[timid kestrel]

i got it now thank u

[iron night]

Gave +1 Rep to @full oracle

[drifting glen]

First one is dual authentication and the second is an authorise code by the looks

[pseudo ravine]

You’ll find the 2FA code in your authenticator mobile app

[waxen minnow]

I'm Brazilian, can anyone log into my server to add a ticket?

[pseudo ravine]

No, we can help you setup Ticket Tool, but we will not do it for you. Especially regular members helping

[waxen minnow]

Ha bro help me here you go

[pulsar dune]

Is it possible using a Ticket Tool form to send the result of the form as a post in a text channel? Or maybe instead of creating a new channel after submitting the form, the ticket message panel gets sent to an existing text channel?

[pulsar dune]

Will someone give me the premium role, please? 🙏

[quartz anchor]

U should auto get it

[pseudo ravine]

Hey there. You can only use forms inside the ticket channel

[quartz anchor]

Otherwise u prob needa send proof

[pseudo ravine]

It's been given

[scenic plinth]

Peça a alguém no servidor que você criou para experimentar. Se você não tem ninguém, tente convidar seu(s) amigo(s) ou experimente você mesmo. Você não deveria perguntar aqui.

[earnest fulcrum]

Hello
How do i select the channel pannel like if i have an open a ticket channel how do i select it to display create a ticket thing

like for example i need to select this channel its not in any category

[earnest fulcrum]

can someone help?

[jade topaz]

i need help with that too

[hard osprey]

Hi, i have question. Ive played and setted up ticket tool bot for some time. one ticket i put to store it after closing and deleting. Ticket is rn closed but delete button isnt working nor command. What i can do?

😅if its something unsolveable here i will open ticket

[jade topaz]

@hard osprey

Invite me to server and I look to your problem

[hard osprey]

Okey thank you

[hard osprey]

Where i can send it to you?

[jade topaz]

Dm me to send

In my dm

[wild spire]

are u just trying to set up a ticket panel? Have u already used the /setup command or made a panel in the dashboard?

[wild spire]

are u getting an error when pressing the delete button?

[hard osprey]

No

[wild spire]

if nothing like interaction failed appears it might be a cache issue.

• Use /debug and press clear cache at the bottom
• clear your discord cache
  (PC: CTRL + R / mobile: user settings > clear cache)

If that doesnt work #🎫│make-a-ticket so I can look into it.

[jade topaz]

@wild spire I solve the problem

Ok

[wild spire]

Cool thanks 👍🏻

[hard osprey]

thank you for your help again

[earnest fulcrum]

No

[earnest fulcrum]

Can you guide me? You can private msg me

[wild spire]

I cannot DM you as per the rules.
#🎫│make-a-ticket

[earnest fulcrum]

oh ok

so just tell here

[wild spire]

here’s a starting guide about creating it

[earnest fulcrum]

Alr

[stark rune]

1. Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

2. Create a Panel

To create a panel we are going to need to head over to the panel configs on the dashboard.
Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and your ready to get started with configuring your panel.
An example of a creating a panel is shown below.

3. Send the Panel to a Channel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard.
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq.
An example of a sending a panel is shown below.

Having a Problem Sending the Panel?
Do $debug in a channel with Ticket Tool and make sure it has all the necessary Discord permissions.

[earnest fulcrum]

ohhh thanks

[ruby crag]

How i can reset number of tickets

[humble sequoia]

━━ abdelrhman's inquiry has been moved to a ticket ━━

[rare siren]

Is the bot shut down?

He's back to work

[pure veldt]

Hi, I have activated the premium code in my server, how can I invite ticktool premium?

[jade topaz]

Do you need help

Or you already find out

[humble sequoia]

Inviting and Enabling Premium Bot

The first thing you will need to do is invite the premium bot, an invite can be found here

Once the bot is in your server we will head to the dashboard and manage your server. When you are managing your server, you want to head into "Server Configs" then click the drop down menu under "Select the bot you would like to use on this server" then click "Ticket Tool#6207" and then save.

[jade topaz]

@pure veldt ^

[devout crest]

how i can change colored line ?

[jade topaz]

On the embeds?

[jade topaz]

Dashboard -> Panel Configs -> Messages

You will need to select the correct message you want the edit the embed colour then you can go to the Field Editor and change the hex colour.

[whole cargo]

How to change embed colur of ticket

[echo stream]

I have set up tickets, but I can't open them. Help please

[jade topaz]

see if you close a ticket can you reopen it?

[jade topaz]

Please view the message below 🙂

#🆘│community-support message

Do you have ticket tool premium?

Dashboard > Panel Configs > Ticket
Ticket open/closed roles

[jade topaz]

Dashboard > Panel Configs > Buttons > Create Ticket
If you want this button to be used by members then the Support Team Only option should be

[echo stream]

thank you very much

[iron night]

Gave +1 Rep to @untold whale

[jade topaz]

[cursive bane]

Someone put me tickets on the server

[thorn barn]

I think you click on edit raw and change something that you don't have to change

If not idk

[wooden inlet]

bot just go down for anyone else?

[scenic plinth]

It underwent a planned restart as it had not been restarted for a while. Everything should be online at the moment.

[jade topaz]

Olá queria aprender como cria um ticket

Já tentei mais e muitas coisas

[rustic gale]

Invalid emoji

[humble sequoia]

Invalid Form Body: Invalid emoji

This error indicates you have selected an invalid emoji, i.e. an emoji the bot isn't capable of using, in a button field

Which Emoji?

This depends upon which action the error is appearing, the most common cases are the Create Ticket button or one of your Dropdown emojis. You can visit your Button's List to find all available buttons and find the conflicting one by yourself.

Why doesn't the bot accept it as valid?

• You selected an emoji that doesn't exist anymore, i.e. that has been deleted
• You wrote text there, instead of an emoji (or in addition to an emoji)
• You entered a code for a custom emoji from a server that the bot is not a member of
• You entered a custom emoji code incorrectly
• You're on iPhone and entered an emoji using the phone's emoji pad (use the emoji selector in the website instead)

[rustic gale]

Look at the Setup Guide in #📂│information

[scenic plinth]

Veja o guia de configuração em #📂│information.

[grand idol]

what does trimming mean

and is there a section for terminology used

[gilded verge]

you found that term on ticket tool docs? cuz this channel is only for ticket tool

because server needs premium to use Image url field

just to confirm, on your server please run /debug command and here send link you'll get from bot

as mentioned, you can send this link here

after using /debug

why you deleted messages?

you deleted few messages, not only link but nvm...

anyway, please show how your problem looks like, i mean on screenshot

[solar scaffold]

Does anyone know how you would add multiple options to a drop down ticket panel? It's only giving me the option for 1.

[idle flint]

First create multiple panels (the green + at the top of the screen)

[solar scaffold]

To have multiple options in this panel, I need to create a new panel?

[jade topaz]

Yea

Then add it on the dropdown bit

[solar scaffold]

@jade topaz I figured it out. Thank you guys

[iron night]

Gave +1 Rep to @untold whale

[jade topaz]

🙂

[sick rapids]

This is normal?

[idle flint]

If you run a $debug command, you will be able to see if the bot has appropriate permissions

[humble sequoia]

What permissions should I give to Ticket Tool?

When first invited to your server, Ticket Tool should have the permissions shown below in order to ensure an appropriate functioning:

When customizing permissions for the different ticket participants, you must make sure Ticket Tool has the permissions you want it to grant to others, you can learn more about this here.

Missing Permissions
This error is a direct outcome of the bot missing permissions as depicted above. When troubleshooting this error we suggest you go through these steps:

• Use the </debug:1029783024264564765> command to check if the bot is lacking core role or channel permissions.
• Compare the category/channel's overrides and contrast them with the bot's roles to identify any permission denial that is breaking the functioning
• If you can't still figure it out, let our <@&540295656720302081> know so they can guide you through

Additional Resources

• If you are a server administrator and would like to understand more how to set up your server's permissions, we suggest checking the Discord Support Knowledge Base
• If you are a bot developer and are interested in the internal permission hierarchy we suggest you this part of the Discord Developer Docs

Important Note

- Giving Administrator permissions is NOT required and we do NOT encourage you to do unless you are trying to troubleshoot your permissions setup.

[sick rapids]

Thanks

[iron night]

Gave +1 Rep to @idle flint

[sick rapids]

It's correct?

@pseudo ravine

[pseudo ravine]

Please don't ping for support

Which panel were you trying to send?

[sick rapids]

I try to make a system ticket

[pseudo ravine]

I understand that, but what panel did you send when you got the error?

[sick rapids]

Isk

Idk*

[pseudo ravine]

Was it tickets or Support Tickets?

[sick rapids]

Tickets

But why?

[pseudo ravine]

Is the 😎-ticket channel the channel you tried to send the panel to?

[sick rapids]

Yes

[pseudo ravine]

What happens if you tried to send the panel again?

[sick rapids]

Is error

Just error

[pseudo ravine]

So you tried to send the panel, and you got the same error?

[sick rapids]

Exataly

Yes

[pseudo ravine]

It's still saying that Ticket Tool needs the Embed Links permission?

[sick rapids]

Well.. I dont Remember but I think yes

[pseudo ravine]

Is the error message not in your channel?

[sick rapids]

Yes

Is in my channel

But, what i can do now?

[pseudo ravine]

Have you been using the /setup command?

[sick rapids]

Yes

[pseudo ravine]

Try using the dashboard

https://tickettool.xyz/dashboard/1155190676431061102/configs#pc-menu

[sick rapids]

Is a command?

How this can help?

[pseudo ravine]

I'm just wondering if it will give the same error or not

It should give the same error, but it doesn't hurt to test

[sick rapids]

Is a test or something?

[pseudo ravine]

Test to see if it's going to produce the same error

[sick rapids]

Oh

Ok

Thanks for help me🙏

[pseudo ravine]

Did it fix itself?

[sick rapids]

No

[pseudo ravine]

So you tried to send the panel and it's still giving the same error?

[sick rapids]

Yes it's Like That

[pseudo ravine]

Could you please give Ticket Tool the Administrator permission and then try again?

You may remove the permission after if you wish

[sick rapids]

Ok let me try

I DID IT 😎!!!!

[sick rapids]

Thanks

[iron night]

Gave +1 Rep to @pseudo ravine

[sick rapids]

Vergonha thanks your job is greater

Very*

[pseudo ravine]

So it got sent after you gave it Administrator?

[sick rapids]

Yup

[pseudo ravine]

It's not exactly recommended to give Ticket Tool the administrator permission, but for your server, it shouldn't really be an issue

[restive thistle]

how do you make a button for your ticket pannel

[pseudo ravine]

Hey there. Buttons are always on the panel message (unless they have dropdown style). Have you setup Ticket Tool yet?

[restive thistle]

ish

[pseudo ravine]

I'm assuming you came here because you noticed that your panel message does not have a button?

[blissful quest]

How do I get the ticket bot to make it where people can make Tickets

[humble sequoia]

Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

Create a Panel

To create a panel we are going to need to head over to the Panel Configs Tab on the Dashboard.

Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and you are ready to get started with configuring your panel.
An example of a creating a panel is shown below.

Send the Panel to a Channel

Once the panel has been created, use the blue Send button and select the channel you want the panel to be sent to.

The Panel wasn't send

Use the </debug:ID> command to diagnose possible permission issues with the bot.

[gilded verge]

@blissful quest,

[blissful quest]

got it Done thanks

[sand moat]

How can I see a composite image

[gilded verge]

try to explain what you mean

[steel oxide]

Is it possible to receive notifs once a ticket is created?

[rustic gale]

{@Role name}

{Role ID}

<@&Role ID>

[steel oxide]

Thanks! But are there other ways to do this?

[iron night]

Gave +1 Rep to @rustic gale

[odd marsh]

i made a ticket in the support in the web page how to del it

[fickle wren]

Arab

في عرب ؟؟؟؟؟

[full cargo]

How can I recover the data of a ticket I opened ?

Someone scammed me but I didn't took screenshots of the ticket conversation I'll just need the data of the conversation to show scamalert

[civic wagon]

If you are a normal member of the server, unfortunately you cannot get the chat transcript unless provided by the staff

[full cargo]

And how could the staff provide it

[civic wagon]

If they saved a transcript, they could simply share you the link

By staff I mean, the staff of the server you made the ticket in

[full cargo]

Yep he's asking for proof I'll just ask for the ticket transcript

But how's he supposed to get that from

[pure veldt]

?

[pure veldt]

Thx ❤️

[iron night]

Gave +1 Rep to @humble sequoia

[jade topaz]

🙂

[manic shore]

Hey hello,

So we are using the ticketbot and made everything how we wanted it to be, but now we realize that our normal members cant actually create a ticket ( you dont have permission). Where in settings do i have to adjust it?

nvm found it 😄

found it in the history of this chat 😄

[spiral jay]

Hello

[fervent rock]

hey gents, I have been using ticket tool for the longest time and this is the first time I am trying to automate customer service support for my whole team with ticket tool. I'd like to setup everytime a new ticket is created that it pushes that notification to my private team server notifying everybody that, that certain category of ticket has been generated and someone needs immediate help.
Does anybody have any suggestions on how to tackle this?

[formal kestrel]

How do you make a ticket for school rp?

[lament coral]

@lament sandalالسلام عليكم

[pulsar dune]

I have almost a dozen Ticket Tool (white) tickets open but I upgraded to Ticket Tool (gold) and the white tickets no longer respond to close or delete commands. Tried using the "botswitcher" command, but it doesn't do anything. It's super inconvenient having to change my server's active bot, close the white tickets, then set it back to gold. And this all has to be done before users open more gold tickets mind you, else it will fail on them.

Is "botswitcher" broken or does it not do what I think it does?

[jade topaz]

You can start by using the command /setup 🙂

[jade topaz]

You don’t need to change bots sir

You can keep white and use the premium features still

[gilded verge]

+1, or you can just copy-paste $delete for all tickets

[jade topaz]

You can ping support on ticket creation?

[pulsar dune]

I wanted the extra speed

[jade topaz]

Then you will need to invite the premium bot

Try changing the bot on the dashboard if the commands are bugging

But you will need to re send all your panels again with the premium bot

[pulsar dune]

I added the bot already, resent all the panels, and set the server config to use the premium bot.

[jade topaz]

Yep that’s good, so you can kick white if you want as that won’t work and then you can test your panels to see if they work

[pulsar dune]

Tried using the prefix command and the slash command, both not working.

[jade topaz]

You are using the incorrect bot

[pulsar dune]

The problem with that method is that only the white bot can save transcripts for a white ticket. Correction: Now that I solved the gold bot permission problem, the gold bot was able to close, delete, and save the transcript of the white ticket.

[jade topaz]

When you do the /delete command make sure to select the premium bot for the slash command not the white bot

[pulsar dune]

gold bot won't respond

[jade topaz]

Do /debug

Make sure the bot has all the correct permissions

[gilded verge]

this is problem

[jade topaz]

If you go into your roles and to the ticket tool premium role then make sure the Read Channels permission is ticked like @gilded verge said 🙂

[gilded verge]

nono, not roles, bot don't have this permission in channel settings 😅

[jade topaz]

My fault 🤦‍♂️

If you go into that channel settings that you are trying to execute the commands in and make sure that ticket tool premium has the read channels permission

[pulsar dune]

@jade topaz @gilded verge Can't believe I missed that, but I forgot to add the gold bot to the channel view perms. It works now. Thanks for helping me through that guys.

[iron night]

Gave +1 Rep to @untold whale

[pulsar dune]

rookie mistake, haha

[fervent rock]

I understand that, I have that setup, I want it to be pushed to another discord though.

[jade topaz]

Just copy the backup key and load it all into another server then send the panels again

[fervent rock]

that wouldn’t achieve what I am trying to achieve though right? I just want an embed on my private team discord that a ticket has been created in our public discord.

[jade topaz]

Oh no you can’t do that

[fervent rock]

I am exploring the option of programming my own bot to do so in collab with ticket tool but is there anyway to not do that

[jade topaz]

You can try programme your bot so if a channel is created under the ticket open categories, it will send an embed to that server VIA a webhook. That could work 🤷‍♂️

Or you can set up ticket tool logging into a channel, specifically the Ticket Created log. Then in the private server you can just follow that logging channel so then when it logs a ticket is created it will also send that in the private server as you followed the channel.

[gilded verge]

certain category or name im not sure but i know that you can ask Staff on #🎫│make-a-ticket so they can enable webhook feature on your server

[proper falcon]

Hello, I would like to have the possibility to open several tickets at the same time but I can not configure it, can someone help me please?

[hollow owl]

\

[humble sequoia]

Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

Create a Panel

To create a panel we are going to need to head over to the Panel Configs Tab on the Dashboard.

Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and you are ready to get started with configuring your panel.
An example of a creating a panel is shown below.

Send the Panel to a Channel

Once the panel has been created, use the blue Send button and select the channel you want the panel to be sent to.

The Panel wasn't send

Use the </debug:ID> command to diagnose possible permission issues with the bot.

[gilded verge]

Hi @proper falcon, please check

[gilded verge]

it only means that you've set limits in this panel and you can't open more than one, so if you want to remove this limit, go to Panel Configs->Limits and increase number

Open tickets each user, this is the one you need if you want to increase limits in your panel

[fossil matrix]

Whenever I create a ticket it doesn't go in the open tickets slot, how do I fix that?

Please ping me @fossil matrix if you can help me

[gilded verge]

by tickets slot you mean category, right?
ah yes, it appears so, in that case let's skip my question ^^

anyway, two things, please make sure that Ticket Tool has permission Manage Channels and Manage Permissions in your category
and another that in Panel Configs->Category you've set this category you want

[fossil matrix]

K I got that fixed, but how do I make sure only the support team, and the ticket creator can only see it?

[humble sequoia]

How to edit `@everyone`'s permissions

Head over to your Dashboard ➞ Panel Configs ➞ Permission Options ➞ Everyone Role Opened/Closed and customize the base permissions for everyone in your tickets.

Note: This set of permissions may be affected by the overrides of Support Team, Additional Roles, and User permissions.

[fossil matrix]

Sorry to say this but one last question,

After the support team closes the ticket, how do I make it so it goes in another category, such as closed tickets. That only The Owner, or support team can see?

[gilded verge]

no need to sorry, ask every time you need help ^^

in Panel Configs->Category->Category Closed, set category where closed tickets should go and then go to Panel Configs->Permissions->Edit closed (ticket owner and everyone role)->switch View Channel and Read Message History to ❌

[dire zodiac]

the channel i want the ticket panel to show up isnt showing on the dropdown and i have done debug and everythign is ticked

[gilded verge]

if you can't see channel there, you can write it's name or in your channel you can use $panel id command to send your panel there
id is a number of your panel, you can find it at the start of your panel name
*id is a number, only number

[tacit lake]

Did someone join?

[gilded verge]

eh?

[forest shale]

When a player tries to create a ticket. It tells them they do not have permission and clearly I set it up for all players to create one. I don't understand. If a staff member creates a ticket, they can do it perfectly however.

[wild spire]

Error: You do not have permission to use this

Blacklisted roles

Go in your Dashboard. Proceed to server configs and make sure you have no role(s) in Blacklisted roles
Anyone with a blacklisted role cannot click any button or use any command

Buttons

Go to your Dashboard. Proceed to panel configs and select Buttons. Check the button(s) users report problems with.

• Check if you added no role(s) to Disabled roles.
• Check if you have Support team only disabled.

Commands

Go to your Dashboard. Proceed to command configs. Check the command(s) users report problems with.

• Check if you added no role(s) to Disabled roles.
• Check if you have Support team only disabled.

[normal flame]

i would like to inquire.

[lament sandal]

<@&832847423801262090>

[frigid vine]

Hallo ich hätte ein problem?

[ebon pilot]

محتاج ادمن

خاص

ضروري

[jade topaz]

鯖にbotを導入したがCreate ticketがない

[bright swallow]

Is there a chance to get a document pinned at first message? Like a button „upload document“ which the ticket user can push to upload a document what everybody in the ticket can see?!

I use the ticket tool for process where I have to mark many thinks like routing code, labels, documents. I would love to pin them in a embedded message where everybody can click on.

[bright swallow]

Am einfachsten ist es, wenn du dein Problem einfach schilderst - anstelle nur zu erwähnen, dass du eins hast. Die Reaktionszeit ist hier nicht wie in einem normalen Gespräch. Bis Dich dann einer gefragt hat, was für ein Problem besteht, vergehen teilweise Stunden. Und wenn du dann antwortest, ist die helfende Person wieder nicht verfügbar.

Also womit brauchst du Hilfe (ungeachtet das ich dir ggf. nicht helfen kann)

[jade topaz]

Forms are a thing that TicketTool has, upon the ticket creator filling out the form you can select a option for that form answers to be displayed on the ticket opened embed 🙂

[prisma prawn]

how can I add a reason in the ticket closed dm

?

[jade topaz]

hi is there a way for a mod to claim the ticket like only one mod other than all the mods?

[gilded verge]

{close.reason} variable should help you

[jade topaz]

only work if the moderator use / commands

[ionic path]

Hey! I was trying to get into the dashboard of the bot, but before I could do that this error appears. What can I do?

[jade topaz]

reload the page

or wait

[rustic gale]

Well, it says

Please try again in a few minutes.
so that may be a good idea.

[jade topaz]

how can i make someone see the tickets and delete them

[remote atlas]

Can someone help me ? Im kinda confused with the new dashboard

[jade topaz]

Is there a way to increase the text limit without premium? I’m trying to switch to ticket tool but if this isn’t possible then I’ll switch to a different bot.

[forest shale]

We use the panel configs for players to open a ticket and I don't see anywhere to disable the support role. We are using ticket tool premium too. Our other 2 panels work flawlessly.

[jade topaz]

Guess not

[jade topaz]

What do you mean?

[jade topaz]

Like the embed limit on the ticket message within the ticket channel

[jade topaz]

Add them to the support team VIA the dashboard, they will then have access to delete, close and claim tickets 🙂

[jade topaz]

I think it’s a discord issue not a ticket tool issue, but you can #🎫│make-a-ticket and ask in there 🤷‍♂️

[jade topaz]

It’s not, it limits you on how much text you can write in the embed for the ticket message

All others bots let me write all I want in the embed and doesn’t have a limitation

@jade topaz It’s the bot limitation, they want me to pay for premium

Pretty unreasonable if you ask me but whatever

[jade topaz]

Pay for premium then

[jade topaz]

Don’t want to pay for a Discord Bot at the moment. I find that pretty unreasonable. I do understand the devs need to make money to keep the bot going but as of now I am not buying premium on bots. I’ll look elsewhere. Have a great day

[pseudo ravine]

You can get free premium via voting

Run $vote in #🤖│bot-spam

[austere cave]

.

[jade topaz]

huh

[fallen depot]

no one in my server including me can make a ticket because when we press the button it says " this button is disabled " idk how to fix or turn it back on

[humble sequoia]

Buttons

Buttons within Discord can have multiple functions and are used to control your tickets. With Ticket Tool, you can edit all the buttons however you like! Buttons can show emojis, text and can have 4 different colors.

Where can I edit them?

With the Panel Config V2 Editor, buttons don't have their own place anymore. Now buttons can be found under the message settings for each message that has a button!

Example: The Close and Claim Buttons are on the Ticket Message. Therefore, you can edit the buttons under Ticket > Edit Ticket Message. The buttons are below the message editor.

[idle flint]

Head to the Dashboard > Buttons and enable the button (or adjust the permissions)

[humble sequoia]

Button Options

Enable Button
Hide or show the button

Emoji
Select an emoji to show on the button
You can either select one or use a valid Emoji ID

Button Text
Edit the text that's shown on the button

Button Color
Select one of four colors for the button. Grey, Green, Red, Blue.

Support Team Only
Enable this to only let your support team click that button

Allowed and disabled roles
Edit what roles can use or not use this button

$buttonoptions

[jade topaz]

im sorry i dont understand

can you tell me in a different way

[humble sequoia]

How can I grant my team access to tickets?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to grant access to
4. Open the General options menu
5. Select your Support Team Roles
6. Save changes

[gilded verge]

@jade topaz, is what @Polar meant

[jade topaz]

ok thank you

[silent sorrel]

How can I acquire the script?

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[quiet inlet]

I brought the custom job for 60 bucks and i went out of it to copy the player model and then it went out of the custom job thing it is really annoying because i payed 60 bucks for it

[finite shale]

can the bot has more than 1 react button?

[gilded verge]

you did what? 🧐
this is server for Ticket Tool bot, not your game job

[humble sequoia]

Multipanels

For more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Panel -> Attached Panels

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[gilded verge]

@finite shale, check

ow they left..

[stable sluice]

Hello so I have setted up the ticket tool but when someone goes and make a ticket it won’t let me see it and yes I’m the server owner. Can anyone help me?

[finite tulip]

Server

[gilded verge]

Hi, on your server please run /debug and here send link you will get from Ticket Tool, i need to clarify one thing

[stable sluice]

Kk

[gilded verge]

i've checked it so link is not needed now ^^

so generally it's not possible for you as server owner to not see the ticket which was created by anyone... and now time for question, are you using View As Role?
if answer is no, please make a quick video to show how you're doing it 🤔
but if you're using this feature, please check below ⬇️

[humble sequoia]

View As Role feature

Discord's integrated View As Role feature will allow you to see how different groups of roles will have access to your server's channels. Even though, this feature isn't reliable for thoroughly testing Ticket Tool considering that the tickets are created based on User roles, and that Roles permissions are only used for Support Team Roles, and Additional Roles.

For testing Ticket Tool as a user we suggest you ask a friend to open a ticket for you as a regular member would do, or use an alternative account to simulate the same process to make sure everything is set properly.

Oct 1, 2023, 8:19 AM

[stable sluice]

Wdym by Show you a quick vid. What will I ment to show

[gilded verge]

as I mentioned, there is no way you cannot see the tickets created, so I would like to see how you can be sure that the ticket has been created

[idle flint]

By the way, this user has had a Support Ticket open for this issue for the past 12 hours and is being helped in there currently

[wise mulch]

How can I set the bot's Turkish language option?

[idle flint]

There isnt a way to "set" the bots language.

You can customise areas of the bot with "non-english" text

[wise mulch]

what

Is there no language option?

[idle flint]

You can not "Set" the bot to "Turkish"

ie, there is no button to change the language.

[wise mulch]

okey thank you

[idle flint]

You can manually change the text of the bot to display in Turkish in your server if that is what you want

[granite cave]

Hello, is there's a way for me to set the member to see their closed ticket, and also set the Re-open button available for like a week for example

[idle flint]

For the first part of your question - Head to the Dashboard > Permissions > Ticket Owner Closed. Here you can set the View Channel to ✅

[idle flint]

For the second part of your question - Head to the Dashboard > Buttons > Re-Open > Show Button

You can't "show the button for only a week" tho