🆘│community-support

[odd stump]

<@&id>
change id with the id of the specific role

[odd stump]

you're in the wrong place i believe.

[humble sequoia]

Ticket Tool Help Menu

Ticket Tool is the only ticketing bot you'll ever need! Explore its features and set the best ticket system for your server!

<:CommandIcon:1018980659064221746> Commands

Browse through Ticket Tool's commands list and find new utilities!

<:TextIcon:1018980662881030144> FAQ

Solutions for the most frequent questions our users have when implementing the bot on their server.

<:Setup:1034174646788030664> Setup

The steps to follow when setting the bot for the first time on any server

[odd stump]

you can always save a transcript manually by clicking on Transcript after closing the ticket.

you should select a Transcript Channel here:
TTDashboard > Panel Configs > Transcript > Transcript Channel

make sure that you selected the transcript channel for the specific pannel and make sure that TT have the perms to send message and etc.. in the specific channel aswell.

you can do it from the dashboard to the specific panel easily.

then make sure that you selected a transcript channel for the specific panel that you're working in

if you choosed a transcript channel in panel number 2 and you opened a ticket in panel number 1 and tried to save a transcript it won't work with you , you've to select the transcript channel for the panel 1 ( the panel that you're opening a ticket in )

Goodluck!

[jade topaz]

Alright so this is a recent problem my staff can’t see the ticket once it’s closed and they can’t access the support team controls is there a way to fix this?? ( have checked settings and all that jazz)

[odd stump]

you selected the Support Team Role from the dashboard?

wdym they cant access the support them controls?

it doesn't matter since im giving you the correct answers and trying to help

[jade topaz]

They can’t acuess them that’s what I’m saying

[odd stump]

my pleasure

[odd stump]

they cant access the tickets after they're closed you mean?

[jade topaz]

Yes

[odd stump]

you selected the Support Team Role from the dashboard?

[jade topaz]

Yep I said I did it and all the other jazz

[odd stump]

you sure?

[jade topaz]

I’ll just wait for the support team if that’s cool

[odd stump]

#🎫│make-a-ticket then

[humble sequoia]

━━ moon's inquiry has been moved to a ticket ━━

[jade topaz]

Hello my last account had premium but its got banned , there is something i can do or support team can do?

i can even prove i had and the account is mine

[old steeple]

Was the subscription made on Discord?

[sage sparrow]

Question, is there a way to keep the user submitting the ticket anonymous.

[vast crag]

Hola, me podrian ayudar?
Necesito que al abrir un ticket se haga ping a un rol.
Me podrian ayudar con que debo hacer?

Hello, could somebody help me?
I need a role to be pinged when someone open a ticket.
Could you help me with what should I do?

[cyan needle]

Help

[civic wagon]

Nope.

Since creating a ticket = creating a channel, the user will be visible there

[humble sequoia]

@cyan needle, we would love to help you, but if you don't tell us what you need help with we can't help you :(

[jade topaz]

Yes.

[wild heath]

Hello

[rustic gale]

Nothing you can do in that case, sadly

[jade topaz]

managers cant do nothing with this?

at least just cancel it maybe?

[rustic gale]

If your account got deleted, the subscription must have been automatically canceled.

If you got charged for premium from a deleted account, you should contact Discord about it:

[humble sequoia]

Refund Request

If you have purchased a Premium Subscription of Ticket Tool through Discord and want to request a refund, you will have to contact Discord Support.
We unfortunately can't handle any of these cases.

Am I eligible for a refund?

Discords Refund Policy states that you can request a refund within 5 days of your initial purchase date.
A prorated refund (partial) can be requested if the bot has been removed by either Discord or the bot developer.

Ticket Tool Premium Refund Request

[stoic isle]

Is it possible to ping someone else when someone opens a ticket?

[humble sequoia]

Mentions

Within all the messages the bot sends (both embeds and text) you can mention either channels, roles, or even users, these mentions will only send a notification to the user if they are used within a text field, e.g: a role mentioned in an embed won't ping at all the users who have that role.

For mentioning a role you can use one out of three options:
{@Role Name} ➞ Which is Case Sensitive.
{RoleID} ➞ Replace RoleId with the Id of the role you are trying to ping.
<@&RoleID> ➞ Discord's native syntax to ping roles.

<#ChannelID> ➞ Mention a channel by its ID.
<@UserID> ➞ Mention a user by its ID.

[lunar solar]

@stoic isle

[stoic isle]

Oh ok thanks!

[stoic isle]

Also, how do you get a user's ID?

[lunar solar]

https://support.discord.com/hc/en-us/articles/206346498-Where-can-I-find-my-User-Server-Message-ID-

[stoic isle]

Thanks!!!!

[iron night]

Gave +1 Rep to @lunar solar

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[lunar solar]

@rancid talon ^

[rancid talon]

I wanted to know what was the reason never use anything

[lunar solar]

wrong server boss

[rancid talon]

How else would I be unbanned globally?

this ban was scary

[lunar solar]

WE DON"T KNOW YOU ARE IN THE WRONG DISCORD SERVER

caps

[rancid talon]

but this server is not fivem?

[lunar solar]

No

We can't help

Don't know where you need to go

Wrong server all together nothing to do with whatever is in that screenshot

[rancid talon]

OK

[trail herald]

Hi

[jade topaz]

💀

anybody know how to make custom command send in a box like this rather than the second one

not sure if you can tell the difference but. kinda forgot how i did it lol

[civic wagon]

Using embed editor

[jade topaz]

im@not smart enough for that

ima b honest

[silk urchin]

How to make menu drop tickets

[humble sequoia]

<:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706> Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on

First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

• Panel doesn't send? Make sure you have a valid emoji selected
• Option doesn't show up? Check if two options have the same panel in the DropDown Editor

$dropdown

[restive condor]

Hey there! See above

[vital jewel]

hi

ane support her?

[odd stump]

hello

$articket

[humble sequoia]

فريق الدعم الفني العربي

عميلنا العزيز ان كنت تبحث عن مساعدة يرجى فتح تكت خاص بفريق الدعم الفني العربي
اذهب الى#🎫│make-a-ticket
ثم قم بلضغط على الايموجي الاتي (🇯🇴)

[vital jewel]

thx i faond a send

[iron night]

Gave +1 Rep to @odd stump

[jade topaz]

How this rep thing works

hello , goodmorning all . please eneyone help me . how to find my course ..?

[odd stump]

hello, what is your main language?

[odd stump]

Thanks @user
or just reply with Thanks-thx etc..

[jade topaz]

and does that bot count how many reps they got

[odd stump]

ye i believe

[jade topaz]

hmmm

[jade topaz]

Help me pls

[scenic willow]

Guys how do I go to the signal room

[rustic gale]

Like it says, it's missing permissions in that category

Give it those permisions in the category and that should solve the problem

[jade topaz]

How to fix this issue?

Can only access one ticket

[humble sequoia]

━━ neko's inquiry has been moved to a ticket ━━

[jade topaz]

thank-you

[oak token]

For some reason everyone can see my tickets when they are created. What am I doing wrong. It was working yesterday and I think I screwed something up. Anyway the Panel is in another category. It points to another category when the ticket is created but everyone can see it and I want it private between the ticket creator and certain roles. Please help. https://cdn.discordapp.com/attachments/828093729684062251/1144669885318828042/image.png

[rustic gale]

Panel Configs -> Permissions -> Edit Everyone Open Permissions

Make sure View Channel is set to

It's 100% unrelated to category permissions.

[oak token]

Yup that is what it is set on

[bronze scroll]

hi, does anyone know of a way to make it so a user can open a ticket, paste something in the channel, and it automatically closes? I want to use the Tickettool as a sort of submission channel, with as little steps as possible.

[rustic gale]

Sounds like automation can do the trick, but it's a premium feature

You can also try setting up an external bot to send the close command when the user sends the message, but we don't offer support for external bots

[rustic gale]

Better to make a ticket about it #premium-tickets

[bronze scroll]

that works, another qq how many tickets are allowed to be opened in total?

and is there a way to modify that number

[jade topaz]

yes

[jade topaz]

global ticket limit

dashboard > server configs

[jade topaz]

Com licença,eu tenho problema com esse ticket,ele não aparece quando Eu executo o comando

Alguém me ajude??????

[wheat night]

How

️S̴̛̒e̷̽̚ŕ̶͝v̷͊̋e̷̽̚ŕ̶͝ I̸nfo

D̶͔̭o̯̊͢ṇ͛̒'t̲̂̓ R͉͡͠ẹ̿̕p̈̚ort

️S̴̛̒U̴̐͂P̴͐̔P̴͐̔O̸͗̒R̴͌̀T̶

[jade topaz]

?

[rustic gale]

The bot is missing permissions in that channel.

Make sure it has View Channel and Send Messages, then try again

(or just give it Administrator, that solves all permission issues easily)

[rapid nymph]

How do I put a link in a ticket message where I can give it a name?

Link a link will show up with a the name instead of the full link?

[jade topaz]

How to fix this issue?

[rustic gale]

[text in brackets](link in parentheses)

[timber kernel]

You think of something like this?
[Link text](http://example.com)

[rapid nymph]

Thanks!

[jade topaz]

how to make ticket auto delete once closded

[granite canyon]

Turn two set ticket option off not green

[compact hawk]

I was wondering if there's a way to make manually created tickets be put into a category? when I say manually created I mean when you use /new

[rustic gale]

Like, you want tickets from commands to go in a category and tickets from buttons to go in another?

[compact hawk]

yes

actually buttons do that already. Its just when a ticket is created with the command /new it doesn't go to a category and I don't see a option to configure that.

[rustic gale]

The same way you set up a category for the other tickets.

[compact hawk]

not very helpful.. I already configured catgegorys for my other panels but there's literally no option for me to do that for the manually made tickets

[rustic gale]

What's the name of your server

Just the name. Do not post an invite here

Just tell me what it's called

[rustic gale]

Your command style ticket panel does not have a category selected for it.

[compact hawk]

Oh I see

[trail gazelle]

i purchased premium but my server does not show the bot as the premium version, how do i fix this?

[compact hawk]

honestly thought there was no setting for categories for manually created tickets.

[rustic gale]

Like i said, literally the same thing.

[echo sentinel]

Instead of creating a new channel, can I make the bot send a new message in a specific channel?

[rustic gale]

No

[sleek hinge]

i want to delete the ticket instead of closing then deleting

[civic wagon]

Dashboard > Panel Config > General > Two Step Ticket

[thick night]

How to add drop down in the ticket

[humble sequoia]

<:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706> Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on

First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

• Panel doesn't send? Make sure you have a valid emoji selected
• Option doesn't show up? Check if two options have the same panel in the DropDown Editor

$dropdown

[civic wagon]

^

[thick night]

k

thx

It didn't worked @civic wagon

Support team

[thick night]

@severe path

Hekp me plzzzz

@rustic gale Plzz helpppp

why the staff are sus

@wind hornet

;;-;;

[cursive phoenix]

You will need to be patient and wait for someone to be able to assist you.

[thick night]

Can you help me ?

[cursive phoenix]

no i dont really provide support sorry

[thick night]

:(( plz

[cursive phoenix]

did you follow the embed?

#🆘│community-support message

[thick night]

Yeah

But it didn't worked

I want to create it like this

[cursive phoenix]

you will have to wait till someone is able to assist you, sorry

[thick night]

;;-;; Okay

[civic wagon]

What exactly didn't work. What step from the embed are you facing issue? Please provide a screenshot if you're getting any errors.

[thick night]

It didn't created the drop down menu
Even I have followed all the steps

[civic wagon]

Did you re-send the panel?

[thick night]

Nah

[civic wagon]

Do it.

[thick night]

Okay
But how ?

[civic wagon]

Dashboard > Panel Configs > Send

[thick night]

And I have to create 2-3 down menu
But we can select the panel only once

[thick night]

Okay

[civic wagon]

Could you please share a screenshot from the dashboard, from where you mean this

[thick night]

@civic wagon like this

[civic wagon]

Please follow this embed from Dropdown Editor

[thick night]

But we can select panel only once

Now there's no option to select the same panel

[civic wagon]

Why would you need to select a panel multiple times?

[thick night]

To make it like this

[civic wagon]

You need to create different panels for it and then add it.

[thick night]

So how they have done it

[civic wagon]

They made different panels for it, and added in the dropdown.

[thick night]

Ok let me try

[civic wagon]

Alright, and avoid pinging the staff too please

[thick night]

I have to create one more panel to do this

[thick night]

Yeah
Sorry ;;-;;

[civic wagon]

It's alright

[thick night]

I am not able to understand

That what to do

[civic wagon]

Would hindi be more comfortable with you?

[thick night]

Yeah

[civic wagon]

Starting se step by step karte hai fir. Pehle to apne panels ka screenshot bhejdo ek, and batado ki kon kon sa panel dropdown mein dalna hai

This is the list of panels

[thick night]

Okay

[civic wagon]

Ye sabhi dropdown mein dalne hai?

[thick night]

haa

leaving support ticket

[civic wagon]

Koi bhi ek panel select karke, go to "DropDown Style"

Fir "enable select style" enable krdo, sabse top par hi hai

[thick night]

okay

[thick night]

okay

[civic wagon]

Ek baar screenshot bhejna us web page ka

[thick night]

Done

[civic wagon]

Click on "Add Item"

[thick night]

Ok

done

[civic wagon]

Display: panel ka naam
Select a panel: koi bhi panel select karlo, media applications ke alava

[thick night]

okay

[thick night]

Btw why not media ?

Done

Jasvir bhaiii

done

[civic wagon]

Actually nvm, media bhi add krna padega.

Basically, vahi pe "add items" krte jao, jo jo panels aapko dropdown mein chahiye

[thick night]

nvm full form ?

[civic wagon]

Once you're done adding all, click on save

[civic wagon]

"Nevermind"

[thick night]

ok

[civic wagon]

Jab save krdoge, Panel Configs mein jake send krdena media panel ko.

Why media? Because us panel pe hamne dropdown create kiya hai

[thick night]

ok

done

but.... I want to change this name

[civic wagon]

What name exactly?

Oh, media application.

[thick night]

I want to put simply
Applications

[civic wagon]

Okay what i recommend is

• panel configs mein jake "Media Applications" panel ko rename krdo to "Applications". Top par hi option hoga.
• Dropdown options mein jake, remove the media applications one.
• create a new "Media Applications" panel.
• vo new media applications ko add krdo dropdown mein

Zarurat nahi hai itna sab karne ki par baad mein jake confusions hongi bahut.

[thick night]

Okay

If I want to write a bio like this
So, how should I

[civic wagon]

Dashboard > Panel Config > Panel > Edit Panel Message

Click on "Embed Editor" and you should be able to edit the embed description

[snow linden]

how do you make a support channel require a ticket

[civic wagon]

Could you please elaborate

[snow linden]

okay so like, I have a support channel but I want to make it so people have to create a ticket to ask for support... but like I want it to have an embed that says "Create a Ticket to ask for support" or sum like that

[thick night]

ok

[stark rune]

1. Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

2. Create a Panel

To create a panel we are going to need to head over to the panel configs on the dashboard.
Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and your ready to get started with configuring your panel.
An example of a creating a panel is shown below.

3. Send the Panel to a Channel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard.
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq.
An example of a sending a panel is shown below.

Having a Problem Sending the Panel?
Do $debug in a channel with Ticket Tool and make sure it has all the necessary Discord permissions.

[civic wagon]

Refer to the embed above from #2

[snow linden]

I did create a panel

[civic wagon]

Then #3

[snow linden]

thank you

[split comet]

Has there been issues with ticket tool not working after latest update to Discord?

[odd stump]

Nope, what's your problem?

[split comet]

its ok i found issue, naughty admins that should not touch buttons lol. was more of a check incase . love the bot great work thank you.

[odd stump]

my pleasure

[candid nimbus]

I have a problem.
I can't ping roles to my ticket.
I have mentions on and tried role ID and the @ already

[odd stump]

<@&id>
change id with the id of the specific role and it will work properly with you.

[candid nimbus]

I'll try thx

[odd stump]

yw

[candid nimbus]

It still doesn't work

[odd stump]

can you give me a ss of the message?

in the TT dashboard

[candid nimbus]

What's ss? 😄

[odd stump]

screenshot

[candid nimbus]

It's in german

[odd stump]

check the Role's ID copy it again make sure its correct

[humble sequoia]

Mentions

Within all the messages the bot sends (both embeds and text) you can mention either channels, roles, or even users, these mentions will only send a notification to the user if they are used within a text field, e.g: a role mentioned in an embed won't ping at all the users who have that role.

For mentioning a role you can use one out of three options:
{@Role Name} ➞ Which is Case Sensitive.
{RoleID} ➞ Replace RoleId with the Id of the role you are trying to ping.
<@&RoleID> ➞ Discord's native syntax to ping roles.

<#ChannelID> ➞ Mention a channel by its ID.
<@UserID> ➞ Mention a user by its ID.

[candid nimbus]

It was correct

I got it

It was because of the character limit

[fierce scarab]

Same. Did you get a response on this?

[rustic gale]

How to switch to the premium bot

The first thing you need to know is: if you don't have long-term premium, switching to @humble sequoia is not recommended. This is because when your premium ends, the premium bot will go inactive and you will have to switch back to the free bot, which is inconvenient.

The second thing is this: the premium bot is not required for access to premium features. All premium features such as claiming, automation, custom messages... are active with the free bot as long as your server has active premium.

Here's how to switch to the premium bot:

1. Make sure the free bot is working properly: first, invite @pseudo glen to your server if it's not there. Then use the /botswitcher command to select Ticket Tool White. (If you have any difficulty with this, ask support)
2. Make sure you have active premium: in your server's dashboard, look at the Premium Status and make sure it says something other than “Free”, such as “Linked Subscription...” or “Time left...”.
3. Invite the premium bot to your server: in Server Configs in your dashboard, there's an Invite Premium Bot button. Use it to invite @humble sequoia.
4. Set up permissions for @humble sequoia: if you have many open tickets, the easiest way to do this is to give the bot the Administrator permission. Another option is to give the bot a support team role so it has access to existing tickets. Remember to also grant it access to channels that have panel messages.
5. Enable the premium bot: you can do this with the /botswitcher command or with the select menu in Server Configs.
6. Re-send any panel messages: Use the Send button in Panel Configs to do this. This is necessary because existing panel messages sent with @pseudo glen will go inactive while the free bot is inactive.

And that's all! Enjoy using the premium bot!

[silent sun]

How do i Get permission to make a ticket in my server?

[rustic gale]

You have to be Administrator

Or you get the owner to make a dashboard role for you

[humble sequoia]

Dashboard Roles

Any role you put there will have full access to the ticket tool dashboard. The server owner and users with admin permissions already have access to the dashboard.
Be careful of which roles to put here

Aug 26, 2023, 3:43 PM

[empty goblet]

The bot does not respond to commands! If you want, I have a print, but it's in Portuguese

[rustic gale]

«The application did not respond»

Are you seeing this message when you use a Ticket Tool command in a channel? It may be because the bot is missing permissions in that channel.

Try the following:

1. Right-click the channel, select Edit Channel, then Permissions
2. Scroll down to Advanced Permissions and add Ticket Tool there
3. Make sure that View Channel and Send Messages are for Ticket Tool
4. Save the changes
5. In the channel, use the /debug command to check for any other missing permissions
6. If needed, go back to the Permissions menu and grant Ticket Tool any missing permissions
7. Retry using the command you wanted to use and confirm that it works properly now.

[rustic gale]

@jade topaz

[desert vine]

Anyone help me please. How do I load xcell onto my ipad please?

[restive condor]

Wrong server

[digital sail]

Is it possible to add multiple dropdown items to one pannel?

[odd stump]

yup

you can add 25 dropdown items per each (1) panel.

[digital sail]

How?

I can't select ticket multiple times

[odd stump]

well you can't choose the same panel twice

[digital sail]

Still got no clue

[odd stump]

you can't choose the same panel twice in these items

1 item = 1 different panel , that's it

[digital sail]

So theres no way for 1 pannel to have more than 1 dropdown?

[odd stump]

you can have a 25 dropdown item in a single panel maximum , but you cannot select a panel twice in the items

like you cant select panel number 1 twice

[edgy storm]

Failed to send: Access Denied (Ticket Tool doesn't have permission to view or send into this channel) help me

[mellow scroll]

Hi

[edgy storm]

hi

[humble sequoia]

━━ 1337pinalka's inquiry has been moved to a ticket ━━

[worldly heath]

Does anyone know how to make this

[humble sequoia]

Pop-up Forms

A Discord Form lets the user answer individual questions in a pop-up Form, which then displays the answers in the ticket message. This can save time if you already know what you want to ask the user.

Setup Forms

Forms can be enabled under Panel Settings > Form Options > Edit Forms Options. In the new pop-up window, you can now enable and edit your own Form.

Form Options

You can add up to 5 questions in the Discord form. This is a Discord limitation. Each question can have a placeholder in the input field, a minimum and maximum input, multi-line, and also the option to have the answer required.

Options

Question Title ➞ Your Question goes here
Question Placeholder ➞ The placeholder text in the input field
Required ➞ If enabled, the user has to answer this question, to submit the form
Multi-Line Input ➞Allows the user to input multiple lines
Minimum and Maximum Input ➞ Set a minimum and maximum input value for the user

Displaying the Answer

To display the answers from the user, you need to enable Auto display form results on the ticket message as an additional embed

In case you don't want a second embed, go into your Panel Configs > Ticket Options > Edit Ticket Message. In there you use the variable {create.form.x} and just replace x with the number of your question. For example, the response to Question 1 can be displayed with {create.form.1}. If you don't use this variable, the response from the user is lost.

[cinder ridge]

Hey, does anyone know why my form isn't working?

I've enabled it but it doesn't come up, the ticket just opens

[runic sentinel]

Does anyone know why is this and I already gave ticket tool view channel manage channel and send messages in that channel

[humble sequoia]

Invalid Form Body: Invalid emoji

This error indicates you have selected an invalid emoji, i.e. an emoji the bot isn't capable of using, in a button field

Which Emoji?

This depends upon which action the error is appearing, the most common cases are the Create Ticket button or one of your Dropdown emojis. You can visit your Button's List to find all available buttons and find the conflicting one by yourself.

Why doesn't the bot accept it as valid?

• You selected an emoji that doesn't exist anymore, i.e. that has been deleted
• You wrote text there, instead of an emoji (or in addition to an emoji)
• You entered a code for a custom emoji from a server that the bot is not a member of
• You entered a custom emoji code incorrectly
• You're on iPhone and entered an emoji using the phone's emoji pad (use the emoji selector in the website instead)

[civic wagon]

^

[runic sentinel]

Use the emoji selector on the website and maybe ur on ios

I also tried on android using the emoji pad and it did not work so whether or not you have to use the emoji selector on the web

[rustic gale]

Interesting

[hasty geode]

Hi, does anyone know why my server is not showing on TT dashboard?

[humble sequoia]

Don't see your server in the dashboard?

Try using the Sync Servers button on your top left corner on the Dashboard page
You will possibly need to relog. Look below to see the steps on how to relog.

If this doesn't work

You should relog from the dashboard, you can do this by clicking here to log out immediately, and then log back in

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using the </permissionlevel:1029797400174399542> command on your Discord Server

If the bot's response is:

- @User is permission level: 0 (User)

You don't have any of the 3 levels required to access the server's dashboard

[craggy geyser]

See above

Oh you made a ticket. Never mind then

[rustic leaf]

احد هنا؟

Guys I need help

[humble sequoia]

@rustic leaf, we would love to help you, but if you don't tell us what you need help with we can't help you :(

[full pike]

Guys I need help

When someone open ticket the bot give him role support management!!

How to remove that @craggy geyser

[restive condor]

Hey there! Please don't ping staff for support as that's against the server rules & this channel's specific rules (See pins for more info)

Regarding your issue, remove the support management role from your Dashboard > Panel Configs > Ticket > Ticket Opened Roles

[full pike]

@restive condor

That is empty already

[restive condor]

And the second they open a ticket TicketTool assigns the support management role?

Did you check the Audit log? - It may be another bot or user assigning the role

[full pike]

No that by ticket tool @restive condor

Look

[jade topaz]

How do I fix this, one of my members sent me it?

[restive condor]

Please #🎫│make-a-ticket for the support team to look into your issue
Have a nice day!

[lunar solar]

Panel configs —> Buttons —> Create Ticket (Edit Button) —> Support Team Only

Do this for each panel that’s effected (switch panels via the drop-down top centre screen)

[jade topaz]

Thank you.

[iron night]

Gave +1 Rep to @lunar solar

[lunar solar]

No worries

[jade topaz]

Hi, my main account got banned and I can’t access my server anymore and I didn’t have any other high roles that could manage the server. Is there any chance I can access and manage ticket tool from this account

[lunar solar]

Best to #🎫│make-a-ticket and we’ll see what we can do. We will have to run some verification.

[restive condor]

~~Hey @full pike
I'd just like to check a few more things, if that's ok with you.

As it can take a some time before support gets back to you in a ticket (in case you already opened it)~~

[full pike]

What do you want to check

[humble sequoia]

━━ ! MR.Nour's inquiry has been moved to a ticket ━━

[drifting magnet]

hi
i have a premium subscription but i don't know how to invite the bot

[humble sequoia]

Inviting and Enabling Premium Bot

The first thing you will need to do is invite the premium bot, an invite can be found here

Once the bot is in your server we will head to the dashboard and manage your server. When you are managing your server, you want to head into "Server Configs" then click the drop down menu under "Select the bot you would like to use on this server" then click "Ticket Tool#6207" and then save.

[civic wagon]

^

[shell sluice]

Hola como modifico el ticket tool?

[bleak timber]

How can I repair it? The bot isnt reacting, i kicked him and reinvited still doesnt work. Its going on for like a week and I cant setup a ticket channel.

Is it right channel?

To ask for help

[restive condor]

¡Hola! Qué exactamente deseas hacer?

[restive condor]

Hey there! Double check TicketTool has all required permissions please (embed below)

[shell sluice]

Quiero personalizarlo , lo había hecho pero se me ha olvidado

[humble sequoia]

What permissions should I give to Ticket Tool?

When first invited to your server, Ticket Tool should have the permissions shown below in order to ensure an appropriate functioning:

When customizing permissions for the different ticket participants, you must make sure Ticket Tool has the permissions you want it to grant to others, you can learn more about this here.

Missing Permissions
This error is a direct outcome of the bot missing permissions as depicted above. When troubleshooting this error we suggest you go through these steps:

• Use the </debug:1029783024264564765> command to check if the bot is lacking core role or channel permissions.
• Compare the category/channel's overrides and contrast them with the bot's roles to identify any permission denial that is breaking the functioning
• If you can't still figure it out, let our <@&540295656720302081> know so they can guide you through

Additional Resources

• If you are a server administrator and would like to understand more how to set up your server's permissions, we suggest checking the Discord Support Knowledge Base
• If you are a bot developer and are interested in the internal permission hierarchy we suggest you this part of the Discord Developer Docs

Important Note

- Giving Administrator permissions is NOT required and we do NOT encourage you to do unless you are trying to troubleshoot your permissions setup.

[restive condor]

Lo puedes personalizar desde el panel de control (dashboard) a continuación

[humble sequoia]

https://tickettool.xyz/manage-servers

[shell sluice]

Pero donde está esa opción?

[restive condor]

Usa este link para acceder al panel de control y hacer cambios @shell sluice

Si me dices lo que quieres cambiar, te puedo indicar con más detalle

[shell sluice]

Quiero hacerlo tipo "Profesional".

[bleak timber]

It Has

[restive condor]

Perfecto. Para cambiar el mensaje del panel, también conocido como el panel desde donde se crean los tickets... Sigue las instrucciones a continuación

[humble sequoia]

**Mensaje del Panel**

El mensaje del panel es dónde la gente da click para hacer un ticket. Para personalizarlo, dirígete a tu Panel de Control → Panel Configs → Panel Options → Edit Panel Message

[restive condor]

Did you check the Docs page in the error message for troubleshooting?

[bleak timber]

Ill check now

It stopped showing the error

[shell sluice]

No me deja apretarlo

[restive condor]

El que

[shell sluice]

El enlace que dice en azul

[restive condor]

https://tickettool.xyz/manage-servers

[bleak timber]

When I created a ticked it did not show the error again

Now it just says "application doesnt respond" when I try to use any command from that bot

[restive condor]

May you try again in a few minutes?
Let me know if that does not resolve it

[bleak timber]

IM doing it every day for a week

Tried kicking

Nothing changed

[bleak timber]

Still doesnt work

[restive condor]

Please #🎫│make-a-ticket for support team to look into this.

As I've never encountered this issue before. Have a nice day

[bleak timber]

Okay ty

[restive condor]

No problem

[cursive island]

Quck question, how do I add 3 buttons onto one embed

[rough laurel]

why cant i edit the text the bot will show when the message is sent? 😭

[shell sluice]

Ya entré pero no entiendo como configurarlo :/

[restive condor]

Tienes el panel en inglés o español?

[rough laurel]

me ayudas porfa es que no se por que cuando voy a cambiar el mensaje de abrir ticket no me deja la captura esta 3 mensajes arriba

[restive condor]

Claro, no hay problema.

Debes editarlo desde tu Panel de control > Panel Configs > Ticket > Ticket Message - y no desde ahí

[rough laurel]

sii ese me deja, pero el que va antes de abrir ticket, mira este

tipo no me deja cambiar lo que pone

[restive condor]

Aaah, disculpa.

Entonces, desde tu Panel de control > Panel Configs > Messages > Edit Panel Message > Despliega el editor del embed

[rough laurel]

no te preocupesss!! y si tambien probe eso pero no me deja cambiarlo mira

necesito tener premium?

[restive condor]

Donde pone ''To create a ticket react with'' ahi puedes cambiarlo

[restive condor]

No

[rough laurel]

ayyy muchisimas gracias de verdad 😭

[restive condor]

Ningún problema, que tengas buen día

[tawdry anvil]

how can i add ticket tool gold instead of ticket tool white

[humble sequoia]

Inviting and Enabling Premium Bot

The first thing you will need to do is invite the premium bot, an invite can be found here

Once the bot is in your server we will head to the dashboard and manage your server. When you are managing your server, you want to head into "Server Configs" then click the drop down menu under "Select the bot you would like to use on this server" then click "Ticket Tool#6207" and then save.

[broken hollow]

@tawdry anvil

[native pelican]

hi, I am in a sever where tickets are been created. there is always a ticket tool pin message to chat that shows up and disapear in seconds.. I want to ask, is it normal or someone is botting the ticket ?

[hallow wind]

how can i set the claimer name ?

[jaunty violet]

where do I find the make panel button? am I crazy?

[hallow wind]

<@&540295656720302081>

[tall ridge]

O que significa isso?

[halcyon rampart]

How do I make the ticket tool delete the channel? It ends up only deleting the content then moving the channel to a category that wasnt even listed

[drifting magnet]

hello i don't understand this section

[earnest fox]

how do i fix this permission for server members

[shell sluice]

@restive condor Usted sabe hacerlo profesional el bot?

[rustic gale]

«You don't have permissions to use this»
Are your members seeing this message when they try to create a ticket?

You may have accidentally denied them permission to use the Create Ticket button.

Look in the following places in your server's dashboard:

👉 Server Configs -> Blacklist Roles
Any roles there will be unable to interact with the bot in any way, including creating tickets.

👉 Panel Configs -> Buttons -> Create Ticket -> Support team only
If this is enabled , only your staff will be able to use the button.

👉 Panel Configs -> Buttons -> Create Ticket -> Disabled Roles
Any roles there will be unable to use the button.

[rustic gale]

Well, what are you trying to do?

[rustic gale]

A message that says “Ticket Tool has pinned a message to this channel”? That's normal. The bot itself deletes the notice.

[rustic gale]

It's the big green + button at the right of the dropdown at the top of the Panel Configs menu.

[rustic gale]

You have accidentally enabled a feature called Server Storage.

It's in Server Configs. Disable it and the channels should delete alright.

[earnest fox]

yooo thank you so much!

[iron night]

Gave +1 Rep to @rustic gale

[dry trail]

when i do </new:0> to create a ticket on another server, it has 2 options, User and Reason. my confusion is the User. do i select who i am reporting, who i want the ticket to go to, or myself?

[humble sequoia]

━━ TURBO's inquiry has been moved to a ticket ━━

[orchid ether]

Can you please give me a guideline with which I can create a flag with which the bot will specify a quantity if the same user creates a ticket in the panel multiple times (if that's even possible)?

[rustic leaf]

ميزة الاستلام في التكت لازم نسخة بريم؟

[rustic leaf]

@wind hornet

[wild spire]

can u try to give an example or be more clear? I’m not 100% sure what you mean

[orchid ether]

What I mean is, so that the bot in the initial message when opening a ticket can specify a variable with the number of previous tickets of the same user who opened, in the same panel. For example, a user creates a ticket on one panel, and in the variable "Total number of requests: 1", the user creates a second ticket in the same panel: "Total number of requests: 2"

[sonic gulch]

i have this problem too

[wild spire]

cool idea, but unfortunately not possible right now.

Feel free to suggest it in #🤖│bot-spam using @lone condor

[orchid ether]

Got it. Thank you! ♥️

[iron night]

Gave +1 Rep to @wild spire

[wild spire]

«You don't have permissions to use this»
Are your members seeing this message when they try to create a ticket?

You may have accidentally denied them permission to use the Create Ticket button.

Look in the following places in your server's dashboard:

👉 Server Configs -> Blacklist Roles
Any roles there will be unable to interact with the bot in any way, including creating tickets.

👉 Panel Configs -> Buttons -> Create Ticket -> Support team only
If this is enabled , only your staff will be able to use the button.

👉 Panel Configs -> Buttons -> Create Ticket -> Disabled Roles
Any roles there will be unable to use the button.

$articket

[humble sequoia]

فريق الدعم الفني العربي

عميلنا العزيز ان كنت تبحث عن مساعدة يرجى فتح تكت خاص بفريق الدعم الفني العربي
اذهب الى#🎫│make-a-ticket
ثم قم بلضغط على الايموجي الاتي (🇯🇴)

[sonic gulch]

not this i have this problem in setup

[wild spire]

If u require support in Arabic I suggest making a ticket. I can only help in English, French or German.

If you do speak either of those languages well enough, feel free to explain your issue

[sonic gulch]

bro i learn 10+ languages you think can not speak english

[wild spire]

You replied to me in arabic
So then please explain it in English

[sonic gulch]

oh i got it

but sent to me how can fix setup problem

[wild spire]

What error are you getting?

got a screenshot maybe?

[sonic gulch]

how i can fix it

[wild spire]

Can you run /debug in that channel?

[sonic gulch]

wait

he send me the problem again

[wind hornet]

$articket

[humble sequoia]

فريق الدعم الفني العربي

عميلنا العزيز ان كنت تبحث عن مساعدة يرجى فتح تكت خاص بفريق الدعم الفني العربي
اذهب الى#🎫│make-a-ticket
ثم قم بلضغط على الايموجي الاتي (🇯🇴)

[wild spire]

youre missing a channel permission

[humble sequoia]

━━ seef_elameer's inquiry has been moved to a ticket ━━

[mental oasis]

$articket

[humble sequoia]

فريق الدعم الفني العربي

عميلنا العزيز ان كنت تبحث عن مساعدة يرجى فتح تكت خاص بفريق الدعم الفني العربي
اذهب الى#🎫│make-a-ticket
ثم قم بلضغط على الايموجي الاتي (🇯🇴)

[north cobalt]

what ??

[frozen mist]

السلام

[versed sleet]

Hello everyone. Can you tell me how I can delete the channel of a blocked deleted ticket?

[rigid pond]

hello, how can I re open old tickets and where do I see those old tickets?

[uncut grove]

Hey, Is there an option for escalating tickets, e.g. moderators get the ticket and then escalate it to the admins?

[rustic gale]

Clear your app's cache and close it and reopen it

[rustic gale]

Depends on what you mean by old tickets

A closed ticket is still a channel in your server and should appear in your channel list.

Under normal circumstances, there's a menu with a few buttons at the bottom of a closed ticket. Those buttons are Transcript, Open, and Delete

Just press the Open button and the ticket will be reopened.

As for deleted tickets, they're gone forever irretrievably.

[rustic gale]

Sadly no such feature, but feel free to leave the suggestion using the s!suggest command in #🤖│bot-spam

[uncut grove]

thanks !

[iron night]

Gave +1 Rep to @rustic gale

[versed sleet]

It didn't help. And it's not just me. My coadministrator sees it too and can't delete it(

[humble sequoia]

Multipanels

For more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Panel -> Attached Panels

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[civic wagon]

^

[humble sequoia]

How do I set what category tickets are created in?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to grant access to
4. Open the Category options menu
5. Select the categories of your preference
6. Save changes

[civic wagon]

^

[scenic plinth]

@jade topaz O bot tem permissões para o canal em que você está usando o comando?

[jade topaz]

Sim

[scenic plinth]

Você pode usar o comando /debug no canal, por favor.

Se você ainda receber o erro ao usar o comando no canal, basta me fornecer o ID do servidor, caso contrário, forneça o link que ele lhe envia.

[undone hollow]

I wanted to know how to make a transfer from the Georgi network to the Sepolia network?

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[jade topaz]

Eu queria que tivesse ticket em português.

Mais não tem.

[obsidian grail]

How do I put my tickets and boys in my discord??

[scenic plinth]

Sim, infelizmente não temos membros de equipe suficientes para atender esses tickets. Se preferir ingressos, você pode abrir um em espanhol ou inglês, embora isso possa não ser exatamente o que você quer dizer. Que eu saiba, sou a única pessoa da nossa equipe que fala português aqui.

Também peço desculpas pela resposta tardia.

Se ainda precisar de suporte, sinta-se à vontade para fornecer o ID do servidor, o nome do servidor ou o link fornecido.

[shrewd basalt]

how do i make my ticket tool have multiple drop downs / options. when u click create a ticket

[gloomy swallow]

Oi

Oi

[shrewd basalt]

Real

[gloomy swallow]

[scenic plinth]

O que?

[humble sequoia]

<:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706> Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on

First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

• Panel doesn't send? Make sure you have a valid emoji selected
• Option doesn't show up? Check if two options have the same panel in the DropDown Editor

$dropdown

[thin kayak]

Hi, why does ticket tools needs to have manage role perm to delete ticket even though i did not add any support role? Is there anyway to go around this as i did not need roles related function . Thank you!

[swift hollow]

Merhaba

[fallow ingot]

It is possible that it requires manage roles permissions to view roles. For example, you enabled it so only support team members can close/delete tickets. For that, it is necessary for the ticket tool to be able to view roles.

I could be wrong

[next sky]

is there are a simple version of this website

there are too many features

[solar kindle]

Hi i need help with the bot

I want the bot to mention the support team’s role in the ticket’s message but when I write the role’s id it doesn’t mention it

[slender minnow]

wrong format to mention the roles, use <@&id> instead

you are missing an & in between the @ and the ids

[elfin hatch]

Hi Team

I need your help badly

[humble sequoia]

━━ marthichaitanya's inquiry has been moved to a ticket ━━

[elfin hatch]

Can someone help me with my DT account please

[scenic plinth]

How about... go to the ticket you asked about the same thing in and read the part it says "we cannot help you".

Because we still can't help you.

[elfin hatch]

Ok sir, is there any alternate to get a help

[scenic plinth]

Google

A search engine

[elfin hatch]

Regarding my DT account sir

[scenic plinth]

Yes. Google.

[elfin hatch]

I'm just requesting

[scenic plinth]

Yes, google.

Your request.

[thin kayak]

will there any update to help remove this obstabcle? manage roles is a big permission in my pov, since it is a global perm unlike manage channel, which you can give it in a specific category.

[scenic plinth]

Manage roles would allow the bot to manage your channel permissions, and since category permissions do not sync, thats what permissions the bot needs to function correctly, even if it isn't actually a role that it is removing, and just a user.

[naive python]

Hi,
I have the problem that the channels that the bot creates has incorrect permissions. The user who opened the ticket cannot see the channel history, and therefore cannot answer questions. Could someone help me where to set this?

[loud hollow]

How do I make it so people with a role is able to access a ticket but at the same time the people w it can't delete the ticket?

[rustic leaf]

ما فهمت

[unkempt jetty]

Is there a way that when a ticket is created that its not labeled as Ticket-XXXX and it could contain the name of who created it?

[toxic sentinel]

Admins Pls help I Russian

[steel patio]

What is the Prefix?

[unkempt jetty]

where can i find that?

[steel patio]

The prefix?

[unkempt jetty]

yeah

[steel patio]

At thee.. dashboard its like with a t! There

[unkempt jetty]

im not seeing it,

[steel patio]

One sec

There

At the top

[pseudo ravine]

That's the wrong bot

[unkempt jetty]

that or its because its mobile

[humble sequoia]

https://tickettool.xyz/manage-servers

[pseudo ravine]

Click the link > Select your server > Server Configs > General > Prefix

[steel patio]

What??

Uhm.. okay

[unkempt jetty]

Now what command/prefix should i adD?

[pseudo ravine]

For what?

[unkempt jetty]

oh that was for Rotbraun, my bad.

[steel patio]

What?

[unkempt jetty]

okay lets back this up because im getting lost. Im trying to see that when a ticket is created that its not being created as "Ticket-XXXX" and could be created with "Ticket-(creators name)"

[pseudo ravine]

Do you have premium?

[unkempt jetty]

I do not, is that a premium feature?

[pseudo ravine]

Yes

[unkempt jetty]

Okay so if I get premium, where would that be found?

[pseudo ravine]

Dashboard > Ticket > Ticket Opened channel name

[unkempt jetty]

Perfect, thank you.

[pseudo ravine]

You're welcome, glad I could help!

[toxic sentinel]

Help!!

[rustic gale]

«The application did not respond»

Are you seeing this message when you use a Ticket Tool command in a channel? It may be because the bot is missing permissions in that channel.

Try the following:

1. Right-click the channel, select Edit Channel, then Permissions
2. Scroll down to Advanced Permissions and add Ticket Tool there
3. Make sure that View Channel and Send Messages are for Ticket Tool
4. Save the changes
5. In the channel, use the /debug command to check for any other missing permissions
6. If needed, go back to the Permissions menu and grant Ticket Tool any missing permissions
7. Retry using the command you wanted to use and confirm that it works properly now.

[toxic sentinel]

I don't have pc

[rustic gale]

The same principle applies to mobile

[formal lotus]

How do you change the colour of the embedd on the ticket in the server

[slow tangle]

Why does my ticket say : Está com alguma duvida, deseja denunciar alguem ou comprar o Curso de SS? abra um ticket! Assim poderemos te ajudar!

It should be english not spanish.

[civic wagon]

Because someone set it up that way

You may change the panel message by following the embed below

[humble sequoia]

**Panel Message**

The panel message is where people react to make a ticket. To customize it head over to your Dashboard --> Panel Configs -> Panel -> Edit Panel Message

[ocean basin]

I set up ticket tool perfectly with one server.. now that I'm adding it to a new server, I can seem to get the panel to show up in the selected channel. Any help on making sure the panel is set up correctly

[thorny lynx]

The bot may not have the set up permissions to type in that channel. It's either that, or you could try re-sending it.

[covert swallow]

Running the /debug command will help

[magic lily]

how do you make it so there is a drop down with "ticket type" instead of the button saying "create ticket"?

[humble sequoia]

<:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706> Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on

First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

• Panel doesn't send? Make sure you have a valid emoji selected
• Option doesn't show up? Check if two options have the same panel in the DropDown Editor

$dropdown

[covert swallow]

Make sure you change the Display Name

[ocean basin]

Thanks.. that worked

[iron night]

Gave +1 Rep to @thorny lynx

[thorny lynx]

Of course.

[ocean basin]

Can you send transcript directly to user who opened ticket, when you close a ticket?

[magic lily]

how do i add more then one dropdown to a panel/ticket?

[thorny lynx]

It's possible to copy the transcript and send it to them directly.

[thorny lynx]

Is that to make a mult-panel?

[magic lily]

i need 3 drop downs on a single ticket. so i guess

[thorny lynx]

In the dashboard, did you click on multi-panel?

[covert swallow]

Dropdowns are not apart of multipanels

[thorny lynx]

I'm not entirely sure what they meant by drop-downs, so I assumed it had to do something with multi-buttons or the form format.

[humble sequoia]

<:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706> Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on

First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

• Panel doesn't send? Make sure you have a valid emoji selected
• Option doesn't show up? Check if two options have the same panel in the DropDown Editor

$dropdown

[covert swallow]

https://docs.tickettool.xyz/dashboard/panel-configs/dropdown-style#placeholder-text

[thorny lynx]

Now I get what they meant by drop downs. Thank you and make sure to ping them as well.

[crystal hull]

How do I pull someone into a ticket?

[rustic gale]

Use the add command

[shrewd forge]

Is it possible to select a certain amount of days when redeeming premium through voting?

[pseudo ravine]

Hey there. Unfortunately that's not possible

[shrewd forge]

Alr thanks.

[pseudo ravine]

You're welcome, glad I could help!

[crystal hull]

Thank you!

[iron night]

Gave +1 Rep to @rustic gale

[shrewd forge]

Do I need to keep the primary bot on my Server if I activated Premium & decided to select Ticket Tool Gold in the Dashboard?

[pseudo ravine]

I'm assuming you got premium through the votes?

[shrewd forge]

Yes I do

[pseudo ravine]

Then you do not have to keep it, however, it's recommended that you do keep it

[shrewd forge]

Alright thanks

[pseudo ravine]

You're welcome!

[humble salmon]

How do I make the bot mention me when someone else opens a ticket?

[humble sequoia]

How to automatically ping my support team on a ticket?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to ping your support on
4. Open the Ticket options menu
5. Click on Edit Ticket Message
6. In the Message Content use one of the role mention syntax (**{@Role Name}** / **{Role ID}**)
7. Save changes

Note: For this to work properly, Ticket Tool requires the Mention Everyone permission. Or the role must have the Allow anyone to @mention this role setting enabled

[shell sluice]

Alguien me puede ayudar?

[humble sequoia]

Nos encantaría ayudarte, pero si no nos dices en que requieres ayuda no podemos ayudarte :(

[surreal fern]

Alguien que me pueda ayudar a quitar unas estructuras mesh?

[oak vale]

Is there a way to set the ticket tool support message to an already existing message?

[surreal fern]

No me pueden ayudar con ese problema o que ticket tengo que abrir

[scenic plinth]

No, como dijimos anteriormente en su ticket, no podemos ayudarlo con su problema.

[woven mountain]

holaaa, tengo una pregunta
Que debo hacer para que me puedan desbanear mi cuenta ?
tenia tiempo sin entrar en mi cuenta y no entiendo la razon del baneo

[scenic plinth]

¿Te banearon de este Discord?

[surreal fern]

Valiendo

Entonces, tengo que romperlo por mi cuenta

Algo bien pa

[scenic plinth]

De acuerdo

[pure veldt]

Where is Arabic support ?

[civic wagon]

#🎫│make-a-ticket message

[pure veldt]

Why does it appear like this

[humble sequoia]

Invalid Form Body: Invalid emoji

This error indicates you have selected an invalid emoji, i.e. an emoji the bot isn't capable of using, in a button field

Which Emoji?

This depends upon which action the error is appearing, the most common cases are the Create Ticket button or one of your Dropdown emojis. You can visit your Button's List to find all available buttons and find the conflicting one by yourself.

Why doesn't the bot accept it as valid?

• You selected an emoji that doesn't exist anymore, i.e. that has been deleted
• You wrote text there, instead of an emoji (or in addition to an emoji)
• You entered a code for a custom emoji from a server that the bot is not a member of
• You entered a custom emoji code incorrectly
• You're on iPhone and entered an emoji using the phone's emoji pad (use the emoji selector in the website instead)

[oak vale]

so like

can you set an already existing message or what

[opal cradle]

elaborate

[oak vale]

Set ticket tool prompt, button, etc on an already existing message

[opal cradle]

just edit it

with the update btn

[lethal vigil]

how do I send the dropdown?

how do i send this

bruh your guys' dashboard confusing as hell

[lunar solar]

First:
Enable select Style
Second:
Return to Panel Configs --> Send (Blue button, top centre screen) --> Pick your channel --> Send

[lethal vigil]

Thanks

[lilac matrix]

How do i let the bot send a message when the ticket opens?

[sharp plover]

Idk what to write to the ticket bot, somone knows?

[hidden tartan]

Hi

@humble sequoia

[fathom cosmos]

Everyone command i use it always says this, im just really confused 🥲🥲

[humble sequoia]

What permissions should I give to Ticket Tool?

When first invited to your server, Ticket Tool should have the permissions shown below in order to ensure an appropriate functioning:

When customizing permissions for the different ticket participants, you must make sure Ticket Tool has the permissions you want it to grant to others, you can learn more about this here.

Missing Permissions
This error is a direct outcome of the bot missing permissions as depicted above. When troubleshooting this error we suggest you go through these steps:

• Use the </debug:1029783024264564765> command to check if the bot is lacking core role or channel permissions.
• Compare the category/channel's overrides and contrast them with the bot's roles to identify any permission denial that is breaking the functioning
• If you can't still figure it out, let our <@&540295656720302081> know so they can guide you through

Additional Resources

• If you are a server administrator and would like to understand more how to set up your server's permissions, we suggest checking the Discord Support Knowledge Base
• If you are a bot developer and are interested in the internal permission hierarchy we suggest you this part of the Discord Developer Docs

Important Note

- Giving Administrator permissions is NOT required and we do NOT encourage you to do unless you are trying to troubleshoot your permissions setup.

[lunar solar]

No channel perms, do above ^

[fathom cosmos]

Tysm 💕💕

[heady pecan]

Bonjour, j'ai un ticket sur notre serveur RP qu'on peut pas supprimer, si qlq'un peut nous aider svp

[wild spire]

il dit quel erreur quand vous appuyez le bouton?

[heady pecan]

il reste comme ça tt le temps

et on peut pas supprimer le ticket

[wild spire]

je crois c'est un probleme du chache. Allez a les parametres d'utilisateur dans votre discord et dessous vous pouvez trouvez "clear cache" ou "supprimer cache"

[heady pecan]

si on fait ça, ca va pas supprimer les autres tickets je suppose ?

[wild spire]

non, c'est juste un salon qui est deja supprimer, mais Discord n'a pas registrer correcte

[heady pecan]

je m'excuse mais je suis un peu con haha, je trouve pas le cache sur mes parametres d'utilisateurs

[wild spire]

dans un ordinateur vous pouvez aussi utiliser CTRL + R

[timid crystal]

Bonjour, je ne sais pas comment intégrer le bot dans mon serveur

Il y est mais nous n’arrivons pas à la mettre pour cliquer dessu

[heady pecan]

ça fait rien, j'ai meme effacerle cache dans le appdata de discord

[gusty zinc]

the bot doesn't mention any role when someone open a ticket

[wild spire]

ouvert un ticket svp? Donc je peux voire #🎫│make-a-ticket

[humble sequoia]

Mentions

Within all the messages the bot sends (both embeds and text) you can mention either channels, roles, or even users, these mentions will only send a notification to the user if they are used within a text field, e.g: a role mentioned in an embed won't ping at all the users who have that role.

For mentioning a role you can use one out of three options:
{@Role Name} ➞ Which is Case Sensitive.
{RoleID} ➞ Replace RoleId with the Id of the role you are trying to ping.
<@&RoleID> ➞ Discord's native syntax to ping roles.

<#ChannelID> ➞ Mention a channel by its ID.
<@UserID> ➞ Mention a user by its ID.

[wild spire]

did u use proper formatting?

[elfin flame]

Hello

I want to put the answer to the questions in the installation message when opening the ticket, but I do not know what above means

[elfin ocean]

I need some help cause someone hacked my wallet that I got my persale crypto linked to and I want to know how can I link a new wallet to my persale account..

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[hardy dust]

Who created @pseudo glen

[cursive phoenix]

Out of curiosity why are you wanting to know?

[hardy dust]

what

[cursive phoenix]

why you asking ?

[hardy dust]

I just wanted to know

[cursive phoenix]

Battleeye is the dev

[hardy dust]

Alr

[hardy dust]

But why I see the dev only have '#' badge??

[cursive phoenix]

im not sure what you mean.

Anyways if you need assistance with the bot you can just ask your questions or state the issues and we can assist you.

[hardy dust]

I just wanted to know who's the real dev 🥲

[cursive phoenix]

ok well i told you who it is 😄

[hardy dust]

But I searched the user it only have '#' badge thing

[cursive phoenix]

you can even see it on the bottom of the website 😄

[hardy dust]

Who the real dev 😭😭😭

[cursive phoenix]

I told you

[hardy dust]

Read please instead of saying 'i told you'

[cursive phoenix]

you must have looked at the wrong one. The dev has a nickname set for this server

[hardy dust]

What's the nickName??????????????

can you give me any easy chance to know it?

I'm 1%

Nvm I don't want ur help I will maybe ask someone tomorrow then

[cursive phoenix]

im just unsure why you are wanting to know

are you wanting to contact them ? Which dming/pinging etc any staff on the server is against our rules
#📂│information

[elfin flame]

Hello

I want to put the answer to the questions in the installation message when opening the ticket, but I do not know what above means

[humble sequoia]

User's issue has been solved in another channel.

[atomic rune]

Does anyone know if there's a way to make it so that creating a ticket gives the person a role?

[rustic gale]

Yes, but it's a premium feature

It's set up in Panel Configs -> Ticket

[atomic rune]

Ohh ok thank you 😄

[iron night]

Gave +1 Rep to @rustic gale

[atomic rune]

Just a follow up question, if you use this feature on the free trial, would it "expire" once the trial ended?

[rustic gale]

Yes

[atomic rune]

Ok got it 😄

[dawn ember]

I think I’m having a brain fart. I’m trying to post a panel in our discord.
The bot is in the channel and has all permissions.
What does this mean? 😭😭

[humble sequoia]

Invalid Form Body: Invalid emoji

This error indicates you have selected an invalid emoji, i.e. an emoji the bot isn't capable of using, in a button field

Which Emoji?

This depends upon which action the error is appearing, the most common cases are the Create Ticket button or one of your Dropdown emojis. You can visit your Button's List to find all available buttons and find the conflicting one by yourself.

Why doesn't the bot accept it as valid?

• You selected an emoji that doesn't exist anymore, i.e. that has been deleted
• You wrote text there, instead of an emoji (or in addition to an emoji)
• You entered a code for a custom emoji from a server that the bot is not a member of
• You entered a custom emoji code incorrectly
• You're on iPhone and entered an emoji using the phone's emoji pad (use the emoji selector in the website instead)

[dawn ember]

Thank you!

[upper flower]

he told u. whatchu want

[wise wasp]

How to enable links in ticket?

@slender minnow

[wise wasp]

@cursive phoenix

[subtle latch]

Google play wont update

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[floral ruin]

@everyone кто может на русском?

[desert monolith]

Hi is this the fairy

[floral ruin]

guys help pls @everyone

[scenic plinth]

У бота нет разрешения на использование команд. Если вы используете команду /debug, мы можем попытаться помочь вам определить, какие разрешения вам нужны.

Кроме того, пожалуйста, не пытайтесь упоминать или пинговать всех и персонал, это очень ценно.

[humble sequoia]

━━ Ashley's inquiry has been moved to a ticket ━━

[desert vine]

How do I install xcell onto my ipad please?

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[jade topaz]

I am new how you give money to someone else

[pseudo ravine]

Read this

[jade topaz]

Nevermind

[ocean birch]

How to give permissions to others in your server so that they can close the ticket and ect

[elder dagger]

If anyone is good at making custom bots dm me

[quiet temple]

Opa

[shadow pebble]

hola

español???

spanish??

[wild spire]

$esticket

[humble sequoia]

Equipo de Soporte Español

Querido usuario, si está buscando ayuda, por favor abra un ticket para contactar al Equipo de Soporte Español. Diríjase a #🎫│make-a-ticket y presione el botón :flag_es:.

[scenic plinth]

O que?

@shadow pebble Además, evite escribir todo en mayúsculas sin ningún motivo.

[shadow pebble]

de donde sos?

potoooooooooooooos

[scenic plinth]

¿Por qué eso importa? Si tiene alguna pregunta relacionada con Ticket Tool, no dude en preguntar.

[bronze scroll]

hi, why are tickets being sent outside the dedicated category

no changes made on my end

is there a limit or something on tickets per category?

@severe path @lament sandal would really appreciate support, I am running a submission and getting a lot of tickets, need them to be in the correct category

[wild spire]

the limit is 50 channels per category

[bronze scroll]

so they open outside of the category once it hits 50?

[wild spire]

yes.

So either delete some or set a second category

[bronze scroll]

how do you go abouts adding another category?

[wild spire]

$help

[humble sequoia]

How do I set what category tickets are created in?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to grant access to
4. Open the Category options menu
5. Select the categories of your preference
6. Save changes

[ocean birch]

How to give permissions to others in your server so that they can close the ticket and ect

[wild spire]

Do u have any disabled roles in your button settings set?

[ocean birch]

Not sure it’s not my server I need to give it to the owner so they can do it

[rustic gale]

By default everyone can use the Close (and Confirm Close) button.

There's multiple ways to deny permission to a user, though. If you have accidentally disabled permission to someone, it may be best to #🎫│make-a-ticket and tell us your server's ID and let us figure out the cause.

[neat vigil]

Hello

[humble sequoia]

Mentions

Within all the messages the bot sends (both embeds and text) you can mention either channels, roles, or even users, these mentions will only send a notification to the user if they are used within a text field, e.g: a role mentioned in an embed won't ping at all the users who have that role.

For mentioning a role you can use one out of three options:
{@Role Name} ➞ Which is Case Sensitive.
{RoleID} ➞ Replace RoleId with the Id of the role you are trying to ping.
<@&RoleID> ➞ Discord's native syntax to ping roles.

<#ChannelID> ➞ Mention a channel by its ID.
<@UserID> ➞ Mention a user by its ID.

[unreal peak]

Hello, i have problem with setup

I cant for some reason even open setup

[thorny lynx]

Make sure that the bot is invited and that the permissions were given.

[ocean basin]

how do I make sure that only the person who creates a ticket can see it, along with support group.. right now, seems everyone in my server can see it

[covert swallow]

Panel configs > permissions > everyone opened/closed > view channel >

[jade topaz]

hey is it possible to make the custom commands usable to only certain roles?

[jade topaz]

Why my ticket didnt have claim button,i alr turn on it

Help me pls

[robust ravine]

Ive used ticket tool for a few servers in the past never ever have I had this error when my ticket bot has admin enabled especially

[robust ravine]

What seems to be a invalid emoji is the default emojis.
It doesn’t make sense, when I go back to configure the buttons with no emojis at all the message remains the same

[ancient vale]

Hi Ticket Took not works now?

[humble sequoia]

━━ Donald Trump's inquiry has been moved to a ticket ━━

[jade topaz]

Hi how to change pannel message ?

[timber kernel]

Via the dashboard.
Please go to:
Panel Configs -> Messages -> Edit Panel Message

[jade topaz]

ok but it won't let me edit it after pressing the I don't understand where I should put the new message

it doesn't let me interact with message content

[timber kernel]

open the embed editor please, by clicking on the ">"

[jade topaz]

Embed editor is for premium

No ?

[timber kernel]

Some parts are yes.
With the free version you can edit what I marked in red:

[jade topaz]

Ahhh kkkkk tankssssss

[quiet temple]

(╯°□°)╯︵ ┻━┻

[pine violet]

Holaa como puedo hacer para que la gente cree un ticket en mi servidor?

hola??

[ocean basin]

I think I had it set there, but I'll test it again to see if it's working

[modern iron]

Is there any way to show the form in the same format in opened ticket?

[ocean basin]

Closing a ticket all of a sudden stopped sending to closed category.. what should be set here for it to work?

[trail fog]

I have one ticket that can be seen by everyone. How do I prevent that? I have other open tickets that aren't seen

[stray nova]

Opa

Eu entrei no local ali na mesma hora que eu entrei eu falei bom dia para os cara e o moleque mandou eu ir tomar naquele lugar duas vezes e ainda ficou falando palavrão só que na hora que eu comecei a gravar ele não falou tanto palavrão mas ele tava me xingando você pode até confirmar com outro cara que está lá

Tem uma gravação assim aqui só que ele ficou com medo na hora que eu falei que eu ia mandar para o suporte

Beleza gravação saiu sem áudio

[jade topaz]

hi everyone, could someone help me with ticket tool

I can't get it so that with the client system only the creator of the ticket and the moderator who requested the ticket can talk.

It's possible ?

[jade topaz]

add the anwser in an additionnal embed

[stray nova]

yes

[modern iron]

Thanks

[iron night]

Gave +1 Rep to @rough mesa

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[pseudo ravine]

@stray nova Read this

[modern iron]

When closing a ticket , is there a way to show reason in here ?

[pseudo ravine]

You can edit the transcript message, if you have premium

[modern iron]

yeh i am trying out premium, can you direct me to how to this pls

[jade topaz]

anyone have a solution for me ?

[modern iron]

also how do you create closing message in ticket ?

[bronze scroll]

hello, I am trying to use automation to automatically close tickets after 5 minutes of a message being detected, it seems as if the embeds are not being detected as a message, is that a common issue?

how else could I make it work?

[jade topaz]

wait the time and see, normaly it work

[jade topaz]

dashboard ==> message ==> close message (i dont remeber if you need premium)

[bronze scroll]

its not working :/

its been like 15 min not closing

[jade topaz]

hummm

put this

?

Server Config

[modern iron]

is this a free text option (as closing message will be different each time )

[robust sandal]

Est-ce une option de texte libre (car le message de fermeture sera différent à chaque fois)

English (en) → French (fr)

[bronze scroll]

oh good idea!

let me try

[jade topaz]

I just looked and yes it's free.
Afterwards if you ever want to insert the reason for closing it is possible if you insert {delete.reason} or {close.reason} depending on how you operate in the personalized message,

namely this only works if the moderators use the /close or /delete commands and complete the command giving the reason

{reason?fallback=no reason given by{author}}
is the variable you additionally use to say that the moderator who closed the ticket didn't give a reason

[jade topaz]

its work ?

[modern iron]

thanks for info

[iron night]

Gave +1 Rep to @rough mesa

[ocean basin]

I want to send a direct message with transcript URL/info, to a user who opened a ticket... But I want to send it when we close the ticket... anyway to do this?

[jade topaz]

Hey so whenever i press sync my server doesnt come up. The bot is definitely in the server but it doesnt show up here

Can someone help me please?

[robust sandal]

Je souhaite envoyer un message direct avec l’URL/info de la transcription, à un utilisateur qui a ouvert un ticket... Mais je veux l’envoyer quand nous fermerons le ticket... Quoi qu’il en soit pour faire ça?

English (en) → French (fr)

[jade topaz]

If I all understand just change this, the owner of the ticket automatelly get transcript in her private message

[jade topaz]

log out and retry, be sure to get admin perm or a role defined as bot manager in the dashboard

[magic lily]

is there anyway to make the ticket name automatically change to the name of the person who created the ticket?

[jade topaz]

{ticket.user} here, normally it's what you want

Panel setting ==> ticket

[ocean basin]

Thank you.. found it!! Appreciate it!

[misty moth]

{Ticket.user}

[jade topaz]

you select your panel, you go in transcript and normally you see it

only for premium

[ocean basin]

Found it.. and yes thank you! Working now!

[iron night]

Gave +1 Rep to @rough mesa

[jade topaz]

no problem

[misty moth]

@humble sequoia

[nova merlin]

is it possible to make auto delete when i close ticket

[civic wagon]

Dashboard > Panel Config > General

Make sure that "Two Step Ticket*" is disabled

https://cdn.discordapp.com/attachments/776680605517742090/1139655072255594618/Screenshot_2023-08-12-01-52-00-376_com.android.chrome.png

Two Step Ticket*

[jade topaz]

Regarding to this ive got admin control now but i still am not able to see the server on the dashboard

[jade topaz]

sync server, or log out of the dash board and retry

I've done that a few times, still doesnt appear

Ive even tried on my laptop, still nothing

hummm

I've never had this bug I can't help you more, but maybe an official support seeing your message will have a solution or another member of the server

[plain surge]

Please run /debug in your server and send the link here @jade topaz

[jade topaz]

oh the link

https://discordapp.com/channels/509192800865353738/662692902245498910/1147268473702060154

[plain surge]

Well as you can see under Permission Level it says 0 - user

This means that you don't have a role with the permission Administrator enabled

The role name can be admin but you need the actual permission in settings to be enabled

Or you can ask the server owner to assign you a dashboard role

[humble sequoia]

Dashboard Roles

Any role you put there will have full access to the ticket tool dashboard. The server owner and users with admin permissions already have access to the dashboard.
Be careful of which roles to put here

Sep 1, 2023, 8:38 PM

[jade topaz]

oh ok thanks so much

[plain surge]

No problem 👍

Also thanks @jade topaz for trying to assist.

This should give you an idea of the possible problem for future cases you encounter

[iron night]

Gave +1 Rep to @rough mesa

[jade topaz]

👍

[jade topaz]

go on the dash board and create a new panel

[burnt sequoia]

Hello i face a problem,, in any server i want to play on it.. it showes me that there is something rong.. and we couldn,t connect to the match. you can try again. I have been facing this problem from 2 days.

none of the servers I can play on it.

[jade topaz]

you can send a screen pls ?

[robust sandal]

Bonjour un administrateur qui parle espagnol car je peux réclamer des billets qui seront sur mon serveur discord Alors dites votre billet à été réclamé par

Spanish (es) → French (fr)

[burnt sequoia]

ok

[jade topaz]

No hablo español pero pude entender un poco traduciendo, si entendí todo lo que quieres traducir el mensaje del bot cuando un miembro solicita un boleto.

Vaya al tablero, seleccione el panel en cuestión, vaya a la categoría de mensaje, luego a “mensaje reclamado” y modifique el.

si quieres mencionar a alguien usa la variable {claim.user}

[burnt sequoia]

no sorry I can,t.. but it showes me if the problem continus, check out http// epicgames....

[jade topaz]

edit you message here

[jade topaz]

its not about ticket tool ?

[burnt sequoia]

no,,

[jade topaz]

Para esto debes tener Ticket Tool Premium y activar el sistema de reclamos

[jade topaz]

its a server for ticket, i can't do anything for you, contact epicstore support

[burnt sequoia]

ok thx

[iron night]

Gave +1 Rep to @rough mesa

[jade topaz]

En realidad, Ticket es el mejor robot de venta de billetes, buena suerte para ti.

[scenic plinth]

@jade topaz Nuevamente, deja de usar esos términos, por favor.

[scenic plinth]

No me importa cuál sea esa creencia. Te dije que dejaras de fumar más de una vez, así que por favor deja de hacerlo.

[jade topaz]

Did you put an animated emoji in the button?

[humble sequoia]

━━ Layth's inquiry has been moved to a ticket ━━

[jade topaz]

I found the solution, to put a personalized emoji in a button, just go to the server where the server is located, put a \ then the emoji in question and copy paste the result on the dashboard

[shut girder]

Hello everyone, i have 2 questions.
1- In our server there is role called "Ban Appeal Staff". It is un-mentionable rolein every channel but we want to make it mentionable in ticket channels only by reporter. Is that possible? I set "@everyone mention @Ban Appeal Staff but it doesn't effect the Ticket Tools' opened channels (tickets) - if you didn't understand what i mean please tell me i will explain better.

2- How can i edit "@name welcome" message of the bot when someone opens ticket? Because i want to make the bot pings @support role.

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[raven pendant]

how does one change the "support ticket" text below the purchase ticket text on the dropdown menu tickets

[robust sandal]

Bonjour à tous, j’ai 2 questions. 1- Dans notre serveur, il y a un rôle appelé « Ban Appeal Staff ». C’est un rôle innommable dans tous les canaux, mais nous voulons le rendre mentionnable dans les canaux de billetterie uniquement par journaliste. Est-ce possible? J’ai mis « @everyone mention @Ban personnel d’appel, mais cela n’affecte pas les canaux ouverts des outils de billetterie (tickets) - si vous n’avez pas compris ce que je veux dire, dites-moi que je vais mieux vous expliquer. 2- Comment puis-je modifier le message « @name bienvenue » du bot lorsque quelqu’un ouvre le ticket? Parce que je veux que les pings du bot @support rôle.

English (en) → French (fr)

[jade topaz]

I don't fully understand the first, but I have an answer for the second.
You have to go to the server settings and copy the support role ID (requires developer mode ==> advanced discord account setting)
once on the panel you do <@&Id of the role>, and if you ever want it to ping the people activate the ping permission to ticket tool and do not put the mention of the role in the embed but in the part above (see screenshot)

[pseudo ravine]

(They were already helped)

[jade topaz]

oh...

[pseudo ravine]

No worries

[jade topaz]

I hadn't seen an answer to their message, I guess they got their answer in pm or ticket

[cursive phoenix]

#🆘│community-support message this was referring to maashg

[pseudo ravine]

There was this message

[cursive phoenix]

lol

[jade topaz]

i see user only.

[cursive phoenix]

yeah but it was referring to that user

the person who ran that tag just didnt include the users name

[jade topaz]

oh ok

[jade topaz]

you can change the description here in drop down menu

[desert monolith]

Hi I need help

[humble sequoia]

Hello, we would love to help you, but if you don't tell us what you need help with we can't help you :(

[desert monolith]

I received a message from the fairy to recite an error

And I need to solve it

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[desert monolith]

This makes no sense

[scenic plinth]

We can't help you.

[jade topaz]

I think ticket tool is down.

[humble sequoia]

━━ roneymac's inquiry has been moved to a ticket ━━

[cursive phoenix]

our support team will respond to you in your ticket asap

[jade topaz]

Hurry it’s an emergency 🆘

[cursive phoenix]

sadly you will have to wait for one of our support reps to be available.

[earnest veldt]

any quick fixes to this?

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[swift thorn]

How do I edit this ?

[wild spire]

panel configs > messages > edit panel message

[ocean star]

السلام عليكم ورحمة الله وبركاته

عندي مشكله

[robust sandal]

Que la paix, la miséricorde et les bénédictions d’Allah soient sur vous !

Arabic (ar) → French (fr)

[livid moat]

Hol tengo un problema

[jade topaz]

Te escucharé si alguna vez puedo ayudarte.

[brave field]

tengo un problema

[livid moat]

el ableton no se me quiere instalar

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[mighty patio]

is it possible to automatically post a message depending on the answer on a form, cus i tried dyno bot, be it ignores other bots so

[wild spire]

That is a good question.

You could try the following as a test:

• set {create.form.x} (replace X with the number of your question) in the ticket message outside the embed.

• make a custom command, Regex type, and add the word you want the bot to respond to as the trigger.
  (edit the output text of said custom command)

• Now test it by filling out the trigger word in your form and creating a new ticket

[mighty patio]

i am sorry to ask but whats a regex type

and were still talking about ticket tool right

[wild spire]

regex means your command will listen to the word at either beginning and end of the sentence

[humble sequoia]

Named Group: **{regex.hello} ** -> means your command will listen to the word at either beginning and end of the sentence
Number Index: {regex.0} -> regex means your command will listen to the word at either beginning and end of the sentence
Number Index: {regex.1} -> means your command will listen to the word at either beginning and end of the sentence
Number Index: {regex.2} -> {regex.2}

Trigger: ^regex (?<hello>.*)

[wild spire]

there ya go 😂

[wild spire]

Yes we are

But I’m not 100% positive the bot will listen to itself.

So thats why I suggest you test it.

[mighty patio]

so if i need it to respond to either 'USD' or 'EUR' i say {regex.USD}

[wild spire]

Nah just select regex as CC type and type USD in the trigger

its the simplest way

[mighty patio]

so like this

[wild spire]

Yes

perfect 👍🏻

now test it by typing USD in your form, but be sure to add the variable {create.form.x} to your ticket message outside the embed

then we’ll know for sure

[mighty patio]

so i dont need to do anything with the 'command group' and other things

[wild spire]

Nope

you can costumize that later if the test was successful

[mighty patio]

alrighty

i think it doesnt work

except if i need to update smth

[wild spire]

nothing?

Then I suggest editing the ticket message with a commands list.

*Hello {ticket.owner}

Use the following commands:
USD for information about purchasing with US Dollars.
EUR for information about purchasing with Euros.*

And make your custom commands on these trigger words

[mighty patio]

alrighty

ty

[wild spire]

no worries

[floral umbra]

Yo i need a little help, i have a mod role in my server which has the permissions to view all channels and categories. But for some reason, when a ticket is created they're unable to view the tickets even though they're also in support team permissions with view messages and send messages enabled?

[mighty patio]

sorry to say this again, but can ticcket tool use a message he sent himself as a trigger for a command

[wild spire]

can you open a ticket so I can look at the dashboard set up?
#🎫│make-a-ticket

[wild spire]

as you’ve tested before, no it wont respond to itself

[jade topaz]

Hey i need some help, so i created a ticket in a server for verification and everything was going great until i accidentally left the server while the ticket was open, When i joined the server back i didn't see the ticket so i wanted to create another one but it said that I already had one ticket so i wanted to see or view the ticket but i couldn't see the channel anywhere so do i have to ask the server owner from the other server not this server if i can view it or what do i do to see it again?

[mighty patio]

i should ask the owner to add you to the ticket

[jade topaz]

Oh okay

[light yoke]

Hey is there anyway we can send a feedback link or something like that after the ticket closes? Need it to see how we're doing on handling customer support.

[rustic gale]

Not possible sadly

The closest is what we do: the close question tells the user to head to #📈│reviews and post a review there

With premium you can also set up a custom close DM that tells the user to go somewhere to give feedback.

Of course, the feedback system itself it not a feature the bot currently has.

[mighty patio]

how can the owner of a server give me permission to edit the ticket tool, if possible can u give me some steps so i can directly send it to the owner

[civic quartz]

مساعده

وييين مستر كريزي

[rustic gale]

Have a look

[humble sequoia]

Dashboard Roles

Any role you put there will have full access to the ticket tool dashboard. The server owner and users with admin permissions already have access to the dashboard.
Be careful of which roles to put here

Sep 2, 2023, 5:37 PM

[rustic gale]

Have a look at the Setup Guide in #📂│information

[humble sequoia]

Don't see your server in the dashboard?

Try using the Sync Servers button on your top left corner on the Dashboard page
You will possibly need to relog. Look below to see the steps on how to relog.

If this doesn't work

You should relog from the dashboard, you can do this by clicking here to log out immediately, and then log back in

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using the </permissionlevel:1029797400174399542> command on your Discord Server

If the bot's response is:

- @User is permission level: 0 (User)

You don't have any of the 3 levels required to access the server's dashboard

[vale nexus]

Oki I have no clue how someone is supposed to give a higher level to their staff. I checked the Ticket Tool docs as well as the FAQ's, including the one that talks about levels, and nothing helps me understand HOW to make level permissions higher for a specific User

[jade topaz]

this ?

[vale nexus]

That doesn't allow them to access the Dashboard

[jade topaz]

Server Config on the dashboard if you want to add role can modifie the bot

@vale nexus

[mortal cave]

I have permission to claim, but i am getting this error

[civic quartz]

سلام عليكم

[calm lichen]

i cant claim my reward

this is whats happening

[jade topaz]

the maximum number of channels on a discord server is 500, we cannot go beyond that
given that ticket tool creates tickets, it cannot do so,
You need to delete channels on your server

[jade topaz]

you got support team rôle ? on this panel ?

[calm lichen]

no

oh whoops

[mortal cave]

i don’t understand what you mean but i can claim normally if i wait. but if am fast to claim, i get that error.

[jade topaz]

Did I manage to help you?

[calm lichen]

no sorry

there isent 500 channels

[zealous silo]

anyone know why my admins cant acsess the bot even tho there on the list to be able to

[civic quartz]

ابي مساعده رجاء

[thorny lynx]

Make sure your admins have the support role. This can be setup via dashboard.

[jade topaz]

do /debug and send me screen

[zealous silo]

yeah they do the role is Admin lol

[thorny lynx]

Make sure the length of the name of the ticket doesn't go past 500 characters.

[jade topaz]

they got "admin" perm ?

[zealous silo]

admin perm.??

[thorny lynx]

Support role and admin perms are different.

[jade topaz]

nop, use /debug command of ticket tool and send me the screen

[calm lichen]

how do i use that

i cant type in that chat

[jade topaz]

/ and take debug of ticket tool

[zealous silo]

were do i give them admin role for it they are on the support and additonal roles

[jade topaz]

its not you server ?

[calm lichen]

no

[zealous silo]

yes its mine

[thorny lynx]

Do you have support roles set up in the dashboard?

[jade topaz]

oh ok, send DM of admin with the problem

[zealous silo]

ohh crap was that to me lol

[zealous silo]

yes

[jade topaz]

Do you want your admins to be able to access the dashboard?

[thorny lynx]

Did you check if the admins didn't have access to the dashboard? Or are you asking if they have access to it?

[calm lichen]

i dont know who is the admin there just bots

[pseudo ravine]

Please let only 1 person help someone, having multiple people help one person isn't needed

[calm lichen]

sorry