🆘│community-support

[tulip glacier]

When I say delete ticket, it doesn't delete the channel. it only deletes the messages

When I say delete ticket, it doesn't delete the channel. it only deletes the messages

[rustic gale]

Read the notice at the top of the page

[umbral kettle]

i did, i also read the message on the atomated support and it told me to check there
anyway, now it worked, i guess it wanted some more time

[wild haven]

hello again
i had issue before
when there are so many tickets it goes above the stats part and everyone can see it. We had chnaged here with your direction to new category called support 2 but it is not going under there

[wild spire]

then your bot is missing correct category perms for the second category

[wild haven]

could you direct me again please

[wild haven]

@wild spire

[jade topaz]

I want chat arabic

[midnight gust]

I can help ya.

[pseudo ravine]

Please don’t ping a support member for support. Go to the category > Category Settings > Permissions > Give Ticket Tool at least View Channel and Send Messages > If it needs other permissions, it will tell you

[pseudo ravine]

Hey there. You can make an Arabic ticket in #🎫│make-a-ticket

[wind hornet]

تفضل اقدر اساعدك بلغة العربية.

[pseudo ravine]

That’s not what I said. Go to your server > Go to the support 2 category > Right click on it > Edit Category > Permissions > Give Ticket Tool the permissions I said

[bright cobalt]

Hello I would like to know if it is possible to create a notification alert (preferable sent to a email account) when someone creates a ticket?

[civic wagon]

Unfortunately not

[pseudo ravine]

You can ping a role when the ticket is created

[alpine sapphire]

Hi. Does the bot in the premium version change its own name, avatar and description?

[pseudo ravine]

Hey there. No, it does not. The only thing you can change is it's server nickname (Which you can do with standard Ticket Tool)

[alpine sapphire]

I will not change the description of the bot?

[pseudo ravine]

If you're referring to this, you cannot

[alpine sapphire]

Can the language be changed?

[pseudo ravine]

In the description?

[alpine sapphire]

Bot and description language

[pseudo ravine]

Bot
You can edit most of the messages inside the embeds and messages, so yes

Description
No

[alpine sapphire]

It's ok, but I have to think about buying premium. First of all, I was taught that by paying for premium, I could personalize the bot to my liking. whether it's a description or an avatar and the whole bot 😄 And thank you for answering my questions

[iron night]

Gave +1 Rep to @pseudo ravine

[pseudo ravine]

There is a possibility of the developers making "custom bots" like what you were looking for, but it hasn't been released it (If it does)

You're welcome, glad I could help. If you have any other questions/issues, don't hesitate to reach out again

[tight goblet]

Hey guys question how do I send transcript straight to a memeber once they close tickets

[pseudo ravine]

Hey there. You can go to the Dashboard > Panel Configs > Transcript > Direct Message Transcript

Note: This is a premium feature

[tight goblet]

Any way to send a transcript privately without premium

[pseudo ravine]

A staff member would have to DM it

[tight goblet]

I tried but it just send a link back to the chat

[pseudo ravine]

Did they copy the Direct Transcript link on the embed?

[tight goblet]

I just pressed copy message

[pseudo ravine]

You need to copy the link

[tight goblet]

Thank you @pseudo ravine you the man

[iron night]

Gave +1 Rep to @pseudo ravine

[pseudo ravine]

You're welcome, glad I could help. If you have any other questions/issues, don't hesitate to reach out again

[ancient vale]

Hello everyone. Is it possible to set up autodelete ticket after that i closed it?
@lament sandal @stray bobcat @rustic gale @atomic solstice

[pseudo ravine]

Don't mass mention the support team. You can go to the Dashboard > Panel Configs > General > Disable Two step Ticket

[subtle wasp]

How do i get the bot to Mention the Role i want it to Ping when a Ticket is Opened.

[humble sequoia]

How to automatically ping my support team on a ticket?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to ping your support on
4. Open the Ticket options menu
5. Click on Edit Ticket Message
6. In the Message Content use one of the role mention syntax (**{@Role Name}** / **{Role ID}**)
7. Save changes

Note: For this to work properly, Ticket Tool requires the Mention Everyone permission. Or the role must have the Allow anyone to @mention this role setting enabled

[subtle wasp]

Thanks

[grave agate]

Hey guys, how do I delete my account and start over from 0?

[split notch]

Hey guys, it seems users can send TicketTool commands from my server, but bots cannot. How can I allow bot messages containing commands to get picked up by TicketTool?

[pseudo ravine]

Does this relate to Ticket Tool?

[pseudo ravine]

Hey there. You can go to the Dashboard > Server Configs > Bot > Add the bot’s ID

[silent beacon]

What is the bot's status right now? I can't do anything with it, it says "The application did not respond".

[stray bobcat]

@silent beacon The bot is up and operationnal. https://status.tickettool.xyz/

Usually that error happens when the bot is missing permissions, usually SEND MESSAGE in the channel.

Make sure you set up all the required permissions

[humble sequoia]

What permissions should I give to Ticket Tool?

When first invited to your server, Ticket Tool should have the permissions shown below in order to ensure an appropriate functioning:

When customizing permissions for the different ticket participants, you must make sure Ticket Tool has the permissions you want it to grant to others, you can learn more about this here.

Missing Permissions
This error is a direct outcome of the bot missing permissions as depicted above. When troubleshooting this error we suggest you go through these steps:

• Use the </debug:1029783024264564765> command to check if the bot is lacking core role or channel permissions.
• Compare the category/channel's overrides and contrast them with the bot's roles to identify any permission denial that is breaking the functioning
• If you can't still figure it out, let our <@&540295656720302081> know so they can guide you through

Additional Resources

• If you are a server administrator and would like to understand more how to set up your server's permissions, we suggest checking the Discord Support Knowledge Base
• If you are a bot developer and are interested in the internal permission hierarchy we suggest you this part of the Discord Developer Docs

Important Note

- Giving Administrator permissions is NOT required and we do NOT encourage you to do unless you are trying to troubleshoot your permissions setup.

[silent beacon]

ok

[languid barn]

hello i have a problem with ticket tool i'm french but i can talk english

[humble sequoia]

Hello, we would love to help you, but if you don't tell us what you need help with we can't help you :(

[languid barn]

when ppl try to send a ticket it says "you don't have the permission" or something like that but i didn't find the permission who solve the problem

[vale mica]

How can I cancel the 7 day trial subscription?

[pseudo ravine]

Hey there. Could you please go to the Dashboard > Server Configs > Send a screenshot please

[languid barn]

brb

[pseudo ravine]

Hey there. You cannot cancel it

[vale mica]

does it just expire in 7 days?

[pseudo ravine]

Yes

[vale mica]

Thank you

[pseudo ravine]

You're welcome, glad I could help. If you have any other questions/issues, don't hesitate to reach out again

[languid barn]

srry it seems litle dumb but i don't find server config

[languid barn]

@pseudo ravine

[pseudo ravine]

There's no need to ping. Anyone with the Sans papiers role cannot create a ticket. Is that your member role?

[languid barn]

yes its my verified

member

[languid barn]

ty i didn't think i put my members (sans papier) verified in not allowed to use the ticket my bad lol that was obvious

[iron night]

Gave +1 Rep to @pseudo ravine

[pseudo ravine]

No worries, it happens to the best of us. If you have any other questions/issues, don't hesitate to reach out again

[ornate nacelle]

IS THERE ANY WAY TO SEE HISTORY OF TICKETS I HAVE ALREADY OPENED ON A SERVER?

[rustic gale]

Not really

[chrome hatch]

Is there any way to add 3 close buttons with different reasons, which will be sent in dm to ticket owner and added to transcription? e.g. Accept (auto message - your application was approved), Decline (auto message - your application was denied), Other (support team should type whats the reason) .

[jade topaz]

Alright, so if I just moved the channel, and made it so that the ticket tool doesnt have access to the channel, so that i can archive the ticket, would it mess anything up?

may I receive a decently quick response 🙏

pls

[rustic gale]

No

[rustic gale]

What are you trying to do exactly?

[jade topaz]

its fine i figured it out

i just decided to use an external chat exporter

[rustic gale]

You're aware that the transcript function is for preserving the contents of tickets?

[jade topaz]

yeah but its pretty bad

[rustic gale]

What's bad about it

[jade topaz]

in terms of getting information, its good, however, in terms of having a good ui demonstrating the info, its not good, if you see programs such as discord chat exporter (first github that pops up), the ability to download chats directly through that, and then opening those html files onto a browser is amazing, because it recreates the discord ui

otherwise, its manageable

[rustic gale]

Do you have a screenshot of the output?

[jade topaz]

yes

one second

ill dm it

[civic wagon]

Please do not DM any staff member since it's against the server rules.

[jade topaz]

oh

[rustic gale]

How many images did you try to post at the same time?

[jade topaz]

4

[rustic gale]

Just one would have been fine lol

[jade topaz]

ye one sec

This is an example, you can keep scrolling through the chats too, ideally, this would be the result that I'd like, created into an html file that can be opened in the browser

[rustic gale]

That's not too different from what a Ticket Tool transcript looks like.

[jade topaz]

wait, are u able to download it like an html file too? i didnt check

[rustic gale]

Yeah.

[jade topaz]

oh wow, i had no idea, my mistake, thats incredible

i just didnt think to download it, my bad 😅

[rustic gale]

Well i'm glad you sorted it out, in any case

[jade topaz]

👍 thanks for the help, definitely means ill enjoy this bot way more

[outer panther]

can someone tell me, which permissions are required for my server moderators to gain access to the panel site? none of them see the server there sadly

[civic wagon]

By default, only the server owner and administrators can access the dashboard. You'll have to add dashboard roles on the dashboard to give your mod roles access to the dashboard.

(That's a lot of dashboard)

Anyhow, head over to

Dashboard > Server Configs > Dashboard Roles

[outer panther]

thank you very much, we will try it out.

[jade topaz]

Guys if someone opens a ticket I didn’t get pinged why ?

[slender minnow]

as a ticket owner or server support team member?

[jade topaz]

Owner

[humble sequoia]

Mentions

Within all the messages the bot sends (both embeds and text) you can mention either channels, roles, or even users, these mentions will only send a notification to the user if they are used within a text field, e.g: a role mentioned in an embed won't ping at all the users who have that role.

For mentioning a role you can use one out of three options:
{@Role Name} ➞ Which is Case Sensitive.
{RoleID} ➞ Replace RoleId with the Id of the role you are trying to ping.
<@&RoleID> ➞ Discord's native syntax to ping roles.

<#ChannelID> ➞ Mention a channel by its ID.
<@UserID> ➞ Mention a user by its ID.

[slender minnow]

Refer above ^

[iron estuary]

Hello, can anyone tell me how to get a ticket in PG3D Support Server? I can't find the channel/don't have access to the Get Tickets channel.

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[abstract raven]

System Failure: Could not find the channel where this message came from in the cache!

[civic wagon]

What did you try to do?

[abstract raven]

i was trying to create a ticket

my servers members are gettting this error

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[ancient vale]

Hello everyone. Is it possible to set up autodelete ticket after that i closed it?

[sonic snow]

bot didn't work

can someone tell me why

[void blade]

I have a opened ticket but someone kicked the bot and I invited the bot to the server
And the ticket doesn't close anymore
How to fix that?

+srry for bad language

[inland bear]

how do you fill out a form when making a ticket?

[hallow kayak]

Does anyone know what setting causes all staff to be reomved from an open ticket after it been claimed?

[pseudo ravine]

Hey there. You can go to the Dashboard > Panel Configs > General > Disable Two step Ticket

[pseudo ravine]

Hey there. Could you please run the /debug command and send the link it provides if you receive one?

[pseudo ravine]

Hey there. Do you receive some sort of error when you try to close the ticket?

[humble sequoia]

Pop-up Forms

A Discord Form lets the user answer individual questions in a pop-up Form, which then displays the answers in the ticket message. This can save time if you already know what you want to ask the user.

Setup Forms

Forms can be enabled under Panel Settings > Form Options > Edit Forms Options. In the new pop-up window, you can now enable and edit your own Form.

Form Options

You can add up to 5 questions in the Discord form. This is a Discord limitation. Each question can have a placeholder in the input field, a minimum and maximum input, multi-line, and also the option to have the answer required.

Options

Question Title ➞ Your Question goes here
Question Placeholder ➞ The placeholder text in the input field
Required ➞ If enabled, the user has to answer this question, to submit the form
Multi-Line Input ➞Allows the user to input multiple lines
Minimum and Maximum Input ➞ Set a minimum and maximum input value for the user

Displaying the Answer

To display the answers from the user, you need to enable Auto display form results on the ticket message as an additional embed

In case you don't want a second embed, go into your Panel Configs > Ticket Options > Edit Ticket Message. In there you use the variable {create.form.x} and just replace x with the number of your question. For example, the response to Question 1 can be displayed with {create.form.1}. If you don't use this variable, the response from the user is lost.

[pseudo ravine]

@inland bear Read this ^

[void blade]

nvm
I fixed it

[pseudo ravine]

Hey there. If you go to the Dashboard > Panel Configs > Claiming > Edit Support Team Permissions > View Channel is probably set to

[void blade]

thx anyways

[pseudo ravine]

Great! If you have any other questions/issues, don't hesitate to reach out again

[jade topaz]

when some one try to create ticket it says "You don't have permissions to use this."

[pseudo ravine]

Hey there. Could you go to the Dashboard > Server Configs > General Options > Send a screenshot please

[jade topaz]

ok wait

[pseudo ravine]

Sure

[pseudo ravine]

Alright. Could you go to Panel Configs > Buttons > Create Ticket > Send a screenshot please

[pseudo ravine]

I'm assuming that the Judge role is not your member role?

[jade topaz]

nope

its staff role or idk

i dont know how its there

[pseudo ravine]

Disable Support Team Only and remove that role from the list. That will make it so anyone can create a ticket

[jade topaz]

gg works

thx!

[pseudo ravine]

You're welcome, glad I could help. If you have any other questions/issues, don't hesitate to reach out again

[junior sparrow]

what setting is it to get ticket tool to @ a certain role in a ticket

[humble sequoia]

How to automatically ping my support team on a ticket?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to ping your support on
4. Open the Ticket options menu
5. Click on Edit Ticket Message
6. In the Message Content use one of the role mention syntax (**{@Role Name}** / **{Role ID}**)
7. Save changes

Note: For this to work properly, Ticket Tool requires the Mention Everyone permission. Or the role must have the Allow anyone to @mention this role setting enabled

[short ledge]

Will there be an update on the bot for it to use forums to generate tickets?

Or can it do that already? 😅

[humble sequoia]

Pop-up Forms

A Discord Form lets the user answer individual questions in a pop-up Form, which then displays the answers in the ticket message. This can save time if you already know what you want to ask the user.

Setup Forms

Forms can be enabled under Panel Settings > Form Options > Edit Forms Options. In the new pop-up window, you can now enable and edit your own Form.

Form Options

You can add up to 5 questions in the Discord form. This is a Discord limitation. Each question can have a placeholder in the input field, a minimum and maximum input, multi-line, and also the option to have the answer required.

Options

Question Title ➞ Your Question goes here
Question Placeholder ➞ The placeholder text in the input field
Required ➞ If enabled, the user has to answer this question, to submit the form
Multi-Line Input ➞Allows the user to input multiple lines
Minimum and Maximum Input ➞ Set a minimum and maximum input value for the user

Displaying the Answer

To display the answers from the user, you need to enable Auto display form results on the ticket message as an additional embed

In case you don't want a second embed, go into your Panel Configs > Ticket Options > Edit Ticket Message. In there you use the variable {create.form.x} and just replace x with the number of your question. For example, the response to Question 1 can be displayed with {create.form.1}. If you don't use this variable, the response from the user is lost.

[pseudo ravine]

like that?

[short ledge]

🤔

Not quite

Was thinking more like how the ticket usually functions but done in a forum

But will play around with this and see if it fits my server needs

Thank you

If you have further comments regarding this please feel free to ping me with a reply.

Thank you @pseudo ravine

[iron night]

Gave +1 Rep to @pseudo ravine

[pseudo ravine]

You can use threads, if you want

It's either a channel or a thread

[short ledge]

Ah then meh

Will stick with channels

[pseudo ravine]

You're welcome, glad I could help. If you have any other questions/issues, don't hesitate to reach out again

[long cobalt]

Struggling to find this answer - is there a way to change what role can see a ticket based on which ticket is opened?

So:
1| Open a Ticket might be automatically be seen by the Officers and the Support role,

but

2| Open a Complaint might be seen by the Officers, the Support role, and anyone with the Mediator role?

[subtle wasp]

So what your saying is when a Complaint ticket get's Opened it can be seen by the ticket maker, Officer's the support role and anyone who's a Moderator?

[long cobalt]

Not a capital M moderator, but say a created role within the Discord server called Mediator or something.

[subtle wasp]

ohhh i get what your saying Now

[subtle wasp]

So one suggestion i have is Going into your Server and Editing the Categories you do not want that role to see, Also Check if they have Administrator on the role itself Via Server Setting's. if so remove it and manually give it the permission's to Ban,Kick,etc then set the role via the Category to not be able to see,send or read message History

[humble sequoia]

How can I grant my team access to tickets?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to grant access to
4. Open the General options menu
5. Select your Support Team Roles
6. Save changes

[civic wagon]

@long cobalt @subtle wasp refer to the embed above ^

For every panel, you can set support team roles which will have access to those particular tickets

[subtle wasp]

She Doesn't want the that role to see those ticket's is what i'm understanding

[jade topaz]

Hiii

the bot cant mention the role

[subtle wasp]

Put { }

instead of the < >

[jade topaz]

it didn't work

[subtle wasp]

one sec i'll take a screenshot of mine

[subtle wasp]

those then at the role my bad for missing that lastpart

[jade topaz]

i put the role name?

[subtle wasp]

yes so it'd be {@Role}

[jade topaz]

thank you so much it worked ♥️

thanks @subtle wasp ❤️

[iron night]

Gave +1 Rep to @subtle wasp

[subtle wasp]

No Worries 🙂

[long cobalt]

Oh, I sure didn't realize that the permissions were separate for each ticket like that - thanks so much, that answers my question!

[iron night]

Gave +1 Rep to @civic wagon

[wise marlin]

Is it possible to make it so our support team can reassign a ticket to a specific team? They can assign it to another person, but more so some automation such as !claim @teamname and then have it move into a specific category that the other team can use?

[vague trout]

how to get permissions to embed links

[pseudo ravine]

Hey there. Unfortunately that's not possible. The closest thing is just adding a role to the ticket using the /add command

[pseudo ravine]

Hey there. Are you referring to giving Ticket Tool permission to embed links?

[vague trout]

yes

[pseudo ravine]

Does it need it inside the channel or the category?

[vague trout]

thank you for your help but i just fixed it 🙂

[iron night]

Gave +1 Rep to @pseudo ravine

[pseudo ravine]

You're welcome, glad I could help. If you have any other questions/issues, don't hesitate to reach out again

[clear hearth]

Im struggling to use multi panels, I'm hoping to have a single message that can be reacted to with multiple emojis corresponding to the issue a member may have.

[pseudo ravine]

Hey there. What issue were you struggling with?

[clear hearth]

so i was hoping to have something like this:

where you can react to any of the various issues you might have, but im struggling to figure out how to add more than one reaction

[humble sequoia]

Multipanels

For more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Panel -> Attached Panels

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[clear hearth]

thank you ticket tool gold

[pseudo ravine]

You're welcome, glad I could help. If you have any other questions/issues, don't hesitate to reach out again

[timid idol]

Hey i dont speak arabic well isnt there arabic support?

[pseudo ravine]

Please don't ping for support. You can open an Arabic ticket in #🎫│make-a-ticket

[timid idol]

How to add the claim button in the tickets?

[pseudo ravine]

Claiming is a premium feature

[timid idol]

alright

[pseudo ravine]

Did you open an arabic ticket?

[timid idol]

how to add support team information or whatever this is?

[timid idol]

yeah

[pseudo ravine]

Wait until an arabic support member helps you, don't ask for help in here if you opened a ticket

[timid idol]

….

[jade topaz]

why are two buttons showing up ?

please ping btw ^^

[tough breach]

Do you have a partnership list?

[pseudo ravine]

Hey there. Could you please go to the Dashboard > Panel Configs > Panel > Send a screenshot please

[pseudo ravine]

Remove the tickets from the list. That is causing Ticket Tool to send the same button twice

[spark galleon]

how do i fix so other roles than admin can see the tickets?

[humble sequoia]

How can I grant my team access to tickets?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to grant access to
4. Open the General options menu
5. Select your Support Team Roles
6. Save changes

[pine hill]

How to I make it so that members can't see tickets opened?

[rustic gale]

?

[pine hill]

I only want staff and ticket opener to be able to see ticket

[rustic gale]

Are there members able to view your tickets that shouldn't be?

[pine hill]

yea

[rustic gale]

What's the name of your server, i'll quickly take a look at the settings

[pine hill]

ill dmu it

[rustic gale]

Ah. I see you made a ticket

Also, don't DM me. That's against the rules

[lilac flare]

I need help. How do I make the ticket ping specific roles when the ticket is made and where does the form go when they fill it out after they click on the panel because when the ticket is made, the staff don’t get pinged and the form the person who made the ticket fill out doesn’t appear anywhere.

[copper mountain]

Anyone know if i can have my ticket counter start from 100?

[stray bobcat]

Yep you can set it to what you'd like

@lilac flare

[humble sequoia]

Mentions

Within all the messages the bot sends (both embeds and text) you can mention either channels, roles, or even users, these mentions will only send a notification to the user if they are used within a text field, e.g: a role mentioned in an embed won't ping at all the users who have that role.

For mentioning a role you can use one out of three options:
{@Role Name} ➞ Which is Case Sensitive.
{RoleID} ➞ Replace RoleId with the Id of the role you are trying to ping.
<@&RoleID> ➞ Discord's native syntax to ping roles.

<#ChannelID> ➞ Mention a channel by its ID.
<@UserID> ➞ Mention a user by its ID.

[jade topaz]

I just do giveaway to people in my server and i got thisblacklisted why😔

[scenic plinth]

We aren't ProBot support. Contact their staff for that.

[jade topaz]

Where can i find probot support

[scenic plinth]

... in the message it clearly showed you

[vital dagger]

Hey quick question I finally got the tickets set up in my server and I'm not sure what I need to change in the settings but nobody can type anything into the tickets. They can open them and we can close them but it stops with that. Anyone got some advice that can help?

[stray bobcat]

In the dashboard, head to the menu Panel Configs -> Permissions -> Ticket Owner, Edit Opened
and make sure Send Message is ✅ .
This change will not affect existing tickets, only newly created ones.

[vital dagger]

It already is selected! I appreciate the answer!

[stray bobcat]

Perfect! So all is good now? 🙂

[vital dagger]

Nope 🤦‍♀️

[stray bobcat]

OK so, they can open them, see them, but cannot write?

Honestly at this point, it would be better to #🎫│make-a-ticket so that we can provide you with customized support.

[vital dagger]

Will do thank you so much!

[iron night]

Gave +1 Rep to @stray bobcat

[stray bobcat]

Yw!

[main star]

Hi

[spark gulch]

Peace be upon you, what is the matter that changes the name of the ticket

[main star]

هلا

[jade topaz]

Thx @pseudo ravine

[iron night]

Gave +1 Rep to @pseudo ravine

[pseudo ravine]

You’re welcome? I don’t remember helping you if I’m going to be honest

[cursive phoenix]

psst #🆘│community-support message

[pseudo ravine]

12 hours ago, that’s why

Regardless, you’re welcome. If you have any other questions/issues, don’t hesitate to reach out again

[main star]

How to get premiume

[covert swallow]

Vote, or pay for it

$vote

[humble sequoia]

Votes

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Discord Ticket Tool Premium <:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706>

Premium can now be purchased directly through discord! Either in the app directory (server settings) or directly from the bots profile.

<:TTWarning:1034178155872784494> Important Information <:TTWarning:1034178155872784494>

ONLY purchase premium through ONE of the two Ticket Tool Bots. If you purchased premium on the primary bot (White logo) and plan to use the premium bot, don't kick the primary bot!

What's different?

The Monthly price changed from $6.00 to $5.99
Yearly subscriptions are not yet available
Don't kick the bot, otherwise, the subscription will be canceled automatically
You'll need to buy the subscription from a computer or on the Application Directory
You might need to run the /premium command on your server to sync the premium status with your dashboard
A subscription can not be transferred between Servers

[timid idol]

if i vote from both sides i get premium?

[warm current]

has anyone else had this issue when trying to make a ticket

[rustic gale]

?

It says right there what the problem is

Must be between 15 and 4,000 in length

your input is just 10 characters long

[warm current]

that’s not the problem I already tried a longer title earlier and it still didn’t work

[timid idol]

Sometimes it happens try to refresh discord

[granite jolt]

Hi guys, I'm new to the automation part of the ticket tool, I tried setting up automation to check for a new message within 2 days and if there's no message then delete the ticket. Is there any way of doing this on closed tickets only?

[rustic gale]

Yeah, but not automatically

You would have to manually disable the automation on every new ticket

and manually enable it when closed

You can suggest automations that work only when the ticket is open, or only when it's closed, in #1019685143046279208

[granite jolt]

Thanks for the help, I'll do that

[iron night]

Gave +1 Rep to @rustic gale

[jade topaz]

?

[covert swallow]

Chances are the bot doesnt have permissions to send messages in that channel

$debug should tell you what perms are missing

[ornate nacelle]

IS THERE ANY WAY TO SEE HISTORY OF TICKETS I HAVE ALREADY OPENED ON A SERVER?

[timber kernel]

Why are you screaming ?
You mean like statistics?

[short canopy]

can anyone help, i’m getting a playback error message for every stream i try to load. has anyone experienced this and can help me to actually watch something. there doesn’t seem to be a problem with my login details

[ornate nacelle]

uai, mandei audio aqui gritando? ah sim. Digo, mensagem enviadas dentro de um ticket

[zinc thistle]

soo im looking for help soo i open a transcript and it says invalid request can i get help

[hollow juniper]

vinzel

[hybrid viper]

My ticket isnt working

Can somone help me out with it?

[humble sequoia]

@hybrid viper, we would love to help you, but if you don't tell us what you need help with we can't help you :(

[tall wolf]

how do i change my name in game. Because the game keeps telling me that i need to change it

and that i should create a support ticket to help me change it

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[fallow ingot]

@tall wolf ^^

[tall wolf]

yo

at least tell me how to change my name/ delete my acc/ or just delete my account so that i can make a new one with another name

[fallow ingot]

This is Ticket Tool Support. We have no affiliation with the game you are looking for help with.

[young urchin]

How do I make a role that can see the ticket?

[humble sequoia]

How can I grant my team access to tickets?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to grant access to
4. Open the General options menu
5. Select your Support Team Roles
6. Save changes

[faint crater]

Quick question, does TT support integration with our own bot?

[pseudo ravine]

Hey there. You can go to the Dashboard > Server Configs > Bot > Add your bots ID

[faint crater]

Awesome, thanks I'll purchase it then

[pseudo ravine]

You're welcome, glad I could help. If you have any other questions/issues, don't hesitate to reach out again

[austere finch]

anyone else not able to close tickets?

[rustic gale]

If you're specifically unable to close tickets, that's almost surely an issue with your setup

rather than a global issue with the bot

I recommend making a ticket. #premium-tickets

[hardy dust]

Hi can someone help me to close the ticket cus a staff Member Delete the massage

I demoted him anyway

And banned him

[quick pewter]

I’m trying to edit the support team roles so I can remove the staff role and add the admin roles but the panel won’t show up

Nor any of the other panels besides questions

(Please ping if reply, I probably will be sleeping)

[rustic gale]

Use the /close command

[rustic gale]

What's the first screenshot from?

[low stratus]

Someone can help me, how mention support role when ticket opened?

[humble sequoia]

How to automatically ping my support team on a ticket?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to ping your support on
4. Open the Ticket options menu
5. Click on Edit Ticket Message
6. In the Message Content use one of the role mention syntax (**{@Role Name}** / **{Role ID}**)
7. Save changes

Note: For this to work properly, Ticket Tool requires the Mention Everyone permission. Or the role must have the Allow anyone to @mention this role setting enabled

[quick pewter]

Nvm I just redid them and now it works. But if anyone else has this problem the first ss was the easy access configure panels

[rustic gale]

Ah. Gotcha

[jade topaz]

it's been doing this for days.

[rustic gale]

Doing what?

[jade topaz]

tickets are failing

i cant send messages, it shows in the picture ^^

[rustic gale]

That's what it looks like when you try to send a message into a channel you don't have access to.

[jade topaz]

im the owner though um, i'll try to look at perms

[rustic gale]

What's the server's ID

[jade topaz]

1104945686790803558

[rustic gale]

Your server has several panels. Is this happening with some particular panels, or just all of them?

[hardy dust]

Ty

[iron night]

Gave +1 Rep to @rustic gale

[jade topaz]

i believe it's just the verification tickets

[tiny sorrel]

has anyone had any issues making a pannel or setting up a ticket section? evetime i try and make a panel or something and it gives me "application doesn't respond"

[rustic gale]

How are you trying exactly?

[tiny sorrel]

/ setup as i usually would

[rustic gale]

Probably a permission issue

Make sure the bot has View Channel and Send Messages in the channel where you're trying to use the command

Then use /debug to check for any other missing permissions

[rustic gale]

It's weird. Can i ask you to #🎫│make-a-ticket please

[tiny sorrel]

resolved, thanks

[gentle dust]

/help

[gentle dust]

Can someone help me set up the ticket bot

[timid idol]

yeah i can

[molten gorge]

please help me I can't pick up my nft

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[jade topaz]

when i make a ticket in my server legit everyone can see it how do i make it privatsd

[civic wagon]

Dashboard > Panel Configs > Permissions > Everyone Role Permissions > Edit Opened > View Channel

[jade topaz]

It was off tho

[civic wagon]

Make sure you're checking it for the correct panel

[jade topaz]

I’ll take pic

[jade topaz]

It’s been off

[mystic pivot]

How can I add the gold version to the server?

I have subscribed

[humble sequoia]

Inviting and Enabling Premium Bot

The first thing you will need to do is invite the premium bot, an invite can be found here

Once the bot is in your server we will head to the dashboard and manage your server. When you are managing your server, you want to head into "Server Configs" then click the drop down menu under "Select the bot you would like to use on this server" then click "Ticket Tool#6207" and then save.

[civic wagon]

Refer to the embed above ^

[civic wagon]

Please create a ticket from #🎫│make-a-ticket so that the support team can assist you

[tight goblet]

Hey how can i make the ticket transcript go to another channel?

[timber kernel]

Panel Configs -> Transcript

There you can edit it.

[tight goblet]

@timber kernel thanks

[iron night]

Gave +1 Rep to @timber kernel

[timber kernel]

[dark idol]

How can I make it so that only "Staff" can close, delete and reopen tickets? I made access for staff, but everyone can close it ..

Sorry for the mistakes, I'm using a translator.

[timber kernel]

You enable "Support Team only" for the buttons and commands ( Panel Configs -> Buttons):

Bottom left

Same goes for commands (in case you are allowing them):

You find this in Command Configs

[dark idol]

"Персонал" This is the staff, I even indicated the role, but everyone can close it.

[dark idol]

Should the role be specified?

[timber kernel]

Have you added this role to the support team roles?
Panel Configs -> General
(and only this role, in case more roles are still allowed to close tickets)

[dark idol]

Yes

[timber kernel]

Have you opened a new ticket to test it?

after you made the changes

[dark idol]

Yes, I even tried sending the ticket to the channel again. Now I'll try again, maybe I don't understand something :/

[timber kernel]

If the issue persist, please open a ticket -> #🎫│make-a-ticket
We can then help you in more detail.

[dark idol]

Ok, thanks

[iron night]

Gave +1 Rep to @timber kernel

[dark idol]

I found a problem, I had this role on my second account, but is this role considered "staff"?

I thought this role would just give access to editing the bot

[timber kernel]

It does. It is different to the support team role.

[dark idol]

I understood it myself, but does this section give mail access to closing tickets? This section is for the bot management role, not staff

[timber kernel]

No it should not do that.

[rustic gale]

You should deny the role the use of the Close button.

And probably also the Confirm Close button and the /close command

[dark idol]

Ok, thanks

[iron night]

Gave +1 Rep to @rustic gale

[dark idol]

And how to add another "Accept ticket" button, and the one who accepts the ticket, that ticket will write "ticket accepted @ .."?

[dark idol]

It is in the ticket itself to write, for example
"Greetings, your application will be approved in a while"And when they accept to change
"Greetings, your application will be approved after a while.
Ticket accepted @ .." Like that

[jade topaz]

how do I change these

they are in the category

[civic wagon]

Make sure Ticket Tool has "Manage Channels" permission in the category

[jade topaz]

it still create the ticket on top

even if i selected SUPPORT category

but now wich this error

wait

hurray it works

[jade topaz]

is there any way to have a bot message with 2 buttons under it? Like this "Select your OS!" First button: Android, second button: iOS. Then when the user clicks it the bot sends a private message in that channel

or in DM

[civic wagon]

Nope

[jade topaz]

okay

[pearl frigate]

I'm having a problem with members opening up tickets, only certain people can open them and it's mainly like admins but regular members cannot what can I do to fix this ??

[civic wagon]

Click on save and try again

Also, do the normal members get an error? if yes, what is it?

[pearl frigate]

They don't get anything, it shows up like this

[rustic gale]

«You don't have permissions to use this»
Are your members seeing this message when they try to create a ticket?

You may have accidentally denied them permission to use the Create Ticket button.

Look in the following places in your server's dashboard:

👉 Server Configs -> Blacklist Roles
Any roles there will be unable to interact with the bot in any way, including creating tickets.

👉 Panel Configs -> Buttons -> Create Ticket -> Support team only
If this is enabled , only your staff will be able to use the button.

👉 Panel Configs -> Buttons -> Create Ticket -> Disabled Roles
Any roles there will be unable to use the button.

[civic wagon]

Members don't have View Message History permission.

Go to channel settings and enable the required permission for the users

[pearl frigate]

Wow that's crazy I read right over it lol thank you

[iron night]

Gave +1 Rep to @civic wagon

[jagged hornet]

Hey guys, how can I create categories like this? Do I need the premium version?

And also, how to create this custom messages which is at the top of each ticket?

[quick pewter]

There are some bots that let you do that. Like button bots or the custom command bot

[humble sequoia]

Multipanels

For more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Panel -> Attached Panels

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[civic wagon]

Refer to the embed above ^

[humble sequoia]

Ticket Message

The Ticket Message is the first message sent by the bot on a new ticket. To customize it head over to your Dashboard ➞ Panel Configs ➞ Ticket ➞ Edit Ticket Message

[civic wagon]

Refer to the embed above ^

[jagged hornet]

Thank you!

[iron night]

Gave +1 Rep to @civic wagon

[patent flicker]

hello, is there an option to automatically delete after 1 day opened?

If so, im really having trouble finding it.

[solid brook]

hey guys i got a question. is it possible to set the bot to ping a specific role when a new ticket is created? i.e a player creates a new ticket and it pings an admin or support role

[humble sequoia]

How to automatically ping my support team on a ticket?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to ping your support on
4. Open the Ticket options menu
5. Click on Edit Ticket Message
6. In the Message Content use one of the role mention syntax (**{@Role Name}** / **{Role ID}**)
7. Save changes

Note: For this to work properly, Ticket Tool requires the Mention Everyone permission. Or the role must have the Allow anyone to @mention this role setting enabled

[civic wagon]

Refer to the embed above ^

[solid brook]

thanks a bunch

[iron night]

Gave +1 Rep to @civic wagon

[solid brook]

hey another quick question about this. do i have to add the brackets around the role? it shows brackets but i know that a lot of times the brackets are there as "placeholders" so i wanna make sure

[civic wagon]

What format are you using to mention the role?

[solid brook]

it would be @jade topaz

sorry if that pinged you guys

[civic wagon]

That pinged a random user

You can show your format using code blocks or a screenshot

[solid brook]

ohh okay sorry one sec

[patent flicker]

is there an option to automatically delete after 1 day opened?

;p

[civic wagon]

Yes, you'll need to put the brackets around

[solid brook]

okay got it. thanks

[civic wagon]

Though i do recommend using role IDs. In case you change the role name someday, you'll need to update it again

[solid brook]

ohh okay is ee what youre saying. if i do the role ID do i still need brackets around it?

[civic wagon]

Yes

[tender pulsar]

guys can u change name and image for the ticket bot?

[civic wagon]

{roleID}

[humble sequoia]

Ticket Tool Custom Avatar

As of now, you are not able to change Ticket Tool's profile picture, nonetheless, our Development Team is working on the release of white labels, this is your own custom bot!

For the time being, you can change the bot's nickname by right-clicking the bot in the user list on your server and clicking Change Nickname

[civic wagon]

Refer to the embed above ^

[tender pulsar]

thank u

i can just change the nickname? not the avatar?

[civic wagon]

I'm not sure about this. I recommend creating a ticket from #🎫│make-a-ticket so that someone from support team can assist you

[civic wagon]

Just the nickname, yes.

[tender pulsar]

ty

[jade topaz]

?

[pseudo ravine]

Salut. Pourriez-vous s'il vous plaît exécuter la commande /debug et envoyer le lien qu'il fournit si vous en recevez un

[pseudo ravine]

Pas de soucis

[jade topaz]

? Bas si

[pseudo ravine]

Il semble que Ticket Tool ne dispose pas de l'autorisation Send Messages dans le canal, c'est pourquoi l'application ne peut pas répondre

[jade topaz]

Ok

[jade topaz]

Merci ça a marcher

Someone can help me?

[pseudo ravine]

De rien, content d'avoir pu aider. Si vous avez d'autres questions/problèmes, n'hésitez pas à nous contacter à nouveau

[humble sequoia]

Hello, we would love to help you, but if you don't tell us what you need help with we can't help you :(

[jade topaz]

I want to make custom command like
.del and it will delete ticket

[ivory rain]

Hey guys, is it {user} to have a message show a username? Cause when I do it, it just shows user ID, not their set name

[pseudo ravine]

Hey there. You don't need to make a custom command for that. Ticket Tool already has a delete command

$delete or /delete

[jade topaz]

I want it shortly

Iknow i can delete usin that

[pseudo ravine]

Hey there. You can use the {ticket.user.name} variable

[pseudo ravine]

Not possible unfortunately

[jade topaz]

Eh

[ivory rain]

Ah I'll give that a try thank you

[iron night]

Gave +1 Rep to @pseudo ravine

[pseudo ravine]

You're welcome, glad I could help. If you have any other questions/issues, don't hesitate to reach out again

[jade topaz]

What is the Ticket Tool bot token?

[pseudo ravine]

Private, and will never be shared publicly

[viscid comet]

Hello there! I'm loving the ticket tool bot, however I have run into an issue that the FAQ and google haven't been so helpful on. I'm sure it's a setting I have but I do not know which.

Ticket functions perfectly except the text channel created does not delete like it should after the ticket has been closed and deleted. Bot has channel and catagory permissions to edit channels.

[jade topaz]

How do I use it for Whitelist?

[pseudo ravine]

Hey there. Do you receive any error when trying to delete the ticket?

[pseudo ravine]

Could you elaborate?

[viscid comet]

@pseudo ravine I do not, I can DM the debug report if you would like.

[pseudo ravine]

Please don't DM me, you can send the link here

[viscid comet]

https://discordapp.com/channels/509192800865353738/662692902245498910/1137473444401913856

[pseudo ravine]

Do all of the messages get removed/purged when the ticket gets closed?

[viscid comet]

yes

[pseudo ravine]

You most likely have Server Storage enabled

Go to the Dashboard > Server Configs > Server Storage > Disable it if you wish

[viscid comet]

awesome thank you. i appreciate the quick support!

[pseudo ravine]

You're welcome, glad I could help. If you have any other questions/issues, don't hesitate to reach out again

[indigo peak]

How to remove this limitation?]

[jagged hornet]

go to limits and change it to 2

when I already have a panel in my server but want to add the dropdown menu, do I have to send the panel again?

[pseudo ravine]

Hey there. You can, or you can update the current message

[jagged hornet]

how to update the current message?

[pseudo ravine]

You can go to the Dashboard > Panel Configs > Update > Input the message link

[jagged hornet]

great man, thank you very much!

[iron night]

Gave +1 Rep to @pseudo ravine

[pseudo ravine]

You're welcome, glad I could help. If you have any other questions/issues, don't hesitate to reach out again

[untold kelp]

.

[gloomy moat]

Since 2 or 3 Weeks, when a ticket owner re-open the own ticket, he dont have the right "send-message" in his own ticket, some know why and how to solve this?

[tawdry anvil]

hey i have a problem in my server, when someone is trying to delete the ticket they get kicked before its deleted and it will remain as a closed ticket and wont be deleted

[rustic gale]

Glitched channel

Tell them to clear their app's cache and close and reopen the app

[tawdry anvil]

how do ido that

[rustic gale]

By... telling them...?

You mean how do they clear the cache?

Enable developer mode and scroll to the bottom of their user settings. There's a Clear Caches option

[jade topaz]

Ticket tool won’t let us even use help😭

[distant marsh]

Hi

[digital pollen]

where arabic support?

@stray bobcat

[shrewd totem]

how can i get images saved in transcripts? pls ping when you reply

[sharp oak]

How do I select the ticket channel? Please ping.

[rustic gale]

#🎫│make-a-ticket

[rustic gale]

By getting premium

[rustic gale]

There's no such thing as “the ticket channel”

What you probably mean is how to send a panel message into a channel

You do that with the Send button.

If you have no idea where the Send button is, please ask for clarification

[sharp oak]

Thanks

[tawny sparrow]

como que eu crio um bot para suporte

??

how do i create a bot for support

@rustic gale

[humble sequoia]

How Do I setup Ticket Tool

You can check our documentation here;
You can also check #📂│information for the basic setup, or run the </setup:1025379472167403530> command within #🤖│bot-spam to find information on how to setup Ticket Tool.

Alternatively, you can use the /setup command with Ticket Tool in your own server to setup the basics of Ticket Tool!

Our documentation contains all the info you need about the bot to be able to setup and configure the bot however you like.

[idle flint]

Take a look at the information above. If you still require assistance with specific issues, feel free to ask or head to #🎫│make-a-ticket for personal support

[tawny sparrow]

OK THANKS

[winter ore]

How do I reset the ticket count?

[timber kernel]

Panel Configs -> Set Count (grey button on top)

[winter ore]

Yeah, except I can't find panel configs

Wait

[timber kernel]

You know how to access the dashboard? 🙂

[winter ore]

Nvm

[timber kernel]

np

[winter ore]

I found it haha.

Thanks

[timber kernel]

[gleaming dawn]

How to remove access to tickets from the UnbelievaBoat bot?

[low stratus]

how to add more button on panel?

[humble sequoia]

Multipanels

For more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Panel -> Attached Panels

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[jade topaz]

Why?

[idle flint]

Check this:

[humble sequoia]

Invalid Form Body: Invalid emoji

This error indicates you have selected an invalid emoji, i.e. an emoji the bot isn't capable of using, in a button field

Which Emoji?

This depends upon which action the error is appearing, the most common cases are the Create Ticket button or one of your Dropdown emojis. You can visit your Button's List to find all available buttons and find the conflicting one by yourself.

Why doesn't the bot accept it as valid?

• You selected an emoji that doesn't exist anymore, i.e. that has been deleted
• You wrote text there, instead of an emoji (or in addition to an emoji)
• You entered a code for a custom emoji from a server that the bot is not a member of
• You entered a custom emoji code incorrectly
• You're on iPhone and entered an emoji using the phone's emoji pad (use the emoji selector in the website instead)

[jade topaz]

tnx

[fossil wharf]

undefined

[wild spire]

undefined ? In what situation does it pop up?

[placid elbow]

I have a very urgent issue

In my server we had a signup ticket that turned into a chain channel where the whole server would say one word and one word only. This ticket was extremely special to us but this morning we have found it had been closed and deleted.
There are no logs that tell us who did it or if the bot did it.
Is there any way we can find out who did it and recover the ticket?

[civic wagon]

If the ticket has been deleted and no transcript is saved, it cannot be recovered

As for checking who deleted the ticket, check the audit log* to confirm if the bot deleted it or some user

If it's by the bot, unless you had logging enabled, you cannot see who deleted the ticket.

[placid elbow]

Unfortunately logging was not enabled but has been now, audit log just says the ticket was renamed to closed and then deleted but not who did it

[gloomy moat]

Someone can help? If one Re-Opened a Ticket, he cant write in his own ticket. Open Permission is set correctly but the ticket owner cant write into an re-opened ticket. For 3 Weeks ago, it works fine. Something changed and we dont changed anything in bot

[rustic gale]

Probably #premium-tickets so we can take a closer look

Nevermind, i see you made one

[gloomy moat]

yeah but a normal, hope its ok 😄

[mystic pivot]

Can I change the avatar of the robot?

[humble sequoia]

Ticket Tool Custom Avatar

As of now, you are not able to change Ticket Tool's profile picture, nonetheless, our Development Team is working on the release of white labels, this is your own custom bot!

For the time being, you can change the bot's nickname by right-clicking the bot in the user list on your server and clicking Change Nickname

[civic wagon]

Refer to the embed above ^

[mystic pivot]

Okay.

‏?Can I change this

[civic wagon]

You cannot.

[jade topaz]

do you got problem with claiming system ?

[wintry sierra]

Any way to make ticket tool ping a role/roles on open?

[humble sequoia]

How to automatically ping my support team on a ticket?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to ping your support on
4. Open the Ticket options menu
5. Click on Edit Ticket Message
6. In the Message Content use one of the role mention syntax (**{@Role Name}** / **{Role ID}**)
7. Save changes

Note: For this to work properly, Ticket Tool requires the Mention Everyone permission. Or the role must have the Allow anyone to @mention this role setting enabled

[civic wagon]

Refer to the embed above ^

[wintry sierra]

Thanks for the help!

[iron night]

Gave +1 Rep to @civic wagon

[plain hill]

hi , can i do this with your bot ? put a picture

[civic wagon]

Indeed 😄
Dashboard > Panel Configs > Panel > Edit Panel Message > Embed Editor 1

Put the image link in Image URL

[plain hill]

i want it a big picture not small i want it like the picture are you sure ?

[plain hill]

i dont want it like this

[civic wagon]

Put the link in "Image URL" and not "Thumbnail URL"

[plain hill]

nice nice thx big one

🙏🏻

[jagged hornet]

I enabled the drop down menu but tickets are now starting again with 0001. Is there a way to make it count from the point of the last ones like 4273?

It’s confusing for our support staff

[rustic gale]

Not possible sadly

Different panels have different counts.

[north current]

So I installed this, but can't figure out how to get it working, have a buddy making tickets but it is blocking him from messaging in the ticket

[rustic gale]

Blocking him how?

[north current]

He can't message in the ticket, he can message in the Channel where the ticket bot is, but in a newly created ticket it is blocking him from messaging

[rustic gale]

Did you change the ticket permissions from their defaults?

[north current]

No, I attempted to block messaging in my channel where the ticket bot is, but then it started blocking tickets in the created ticket threads, now even with messaging permissions turned back on in the main thread it is still blocking the created tickets

[rustic gale]

I have no idea what any of that means

I think the best way to solve the issue is for you to #🎫│make-a-ticket

and give us your server's ID

so we can look at your settings

and see what's wrong

[midnight hedge]

are you able to retrieve a deleted ticket's transcript?

[rustic gale]

No

You either transcript it before it's deleted or its contents are lost forever

[midnight hedge]

shiit

[shy gorge]

Help my members can’t open a ticket

[shy gorge]

HELP PLS

[civic wagon]

Dashboard > Panel Configs > Buttons > Create Ticket > Edit Button and share a screenshot of that page please

[shy gorge]

I think I fixed it I had to put everyone as permission I think

[delicate copper]

I keep getting a error message but I set everything back to normal any advice

[torn notch]

Hey, I tried to enter the ticket bot four times and it didn't enter, is there an explanation ?

[pseudo ravine]

Hey there. What did you do when you received the error?

[pseudo ravine]

Hey there. Could you please elaborate?

[delicate copper]

I am trying to change the emoji of the close ticket box

[pseudo ravine]

Could you please go to the Dashboard > Panel Configs > Buttons > Close Ticket > Send a screenshot please

[delicate copper]

sure I will I do that as soon as I can

[torn notch]

What happened is that I went to the bot's dashboard and invited him to my server, and he told me that he had entered when I saw the members, I did not find him there, and if I tried to create a panel, he told me that you could not.

[pseudo ravine]

What do you mean by "and if I tried to create a panel, he told me that you could not"?

[torn notch]

1m pls

I solved the problem thx.

[pseudo ravine]

You're welcome. If you have any other questions/issues, don't hesitate to reach out again

[delicate copper]

i show u what it looks like

[pseudo ravine]

Do you have multiple panels?

[delicate copper]

yes i have 3

[pseudo ravine]

Panels, not tickets

[delicate copper]

yes

these ?

[pseudo ravine]

Make sure you sent a screenshot of the correct panel

[pseudo ravine]

Yes

[delicate copper]

so anything else

so i click the close button and then i get that error

[pseudo ravine]

Did you send a screenshot of the correct panel settings?

[delicate copper]

I think its happening all of them

[pseudo ravine]

Are you 100% sure it is?

[delicate copper]

ok

just checked and its only happening to 1 of them

wait i think i know what could be wrong let me try something

[pseudo ravine]

Sure

[delicate copper]

fixed it

but now i got another question i was getting that error message becuase it wasnt the right format for the custom emoji when i used the id thing what was i doing wrong ?

[pseudo ravine]

Could you send a screenshot of how you were inputting the emoji?

[delicate copper]

sure

this

[pseudo ravine]

If you included the entire thing, it should have worked

[delicate copper]

i copied the tcc_yes part the whole of it

[pseudo ravine]

including the emoji ID?

and the <::>

?

[delicate copper]

yes

shall i try it again and see what happens

[pseudo ravine]

If you want to, send a screenshot of the dashboard when you save the changes

[delicate copper]

ok

ok part 1

fixed i dont know what i was doing wrong but it works so i am happy ty

[pseudo ravine]

You're welcome, glad I could help. If you have any other questions/issues, don't hesitate to reach out again

[delicate copper]

ok will do

[delicate copper]

how do i allow my staff to assign themselves to the ticket ???

[humble sequoia]

How can I grant my team access to tickets?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to grant access to
4. Open the General options menu
5. Select your Support Team Roles
6. Save changes

[delicate copper]

soz if that pinged anoyone

no

they like press a button on the ticket that assigned the ticket to them ??

[pseudo ravine]

Do you mean claiming?

[delicate copper]

i think so

[pseudo ravine]

Claiming is a premium feature

[delicate copper]

ok dw thanks for let me know

[pseudo ravine]

You're welcome, glad I could help

[opaque mantle]

is there a way to make a panel, but have it be multiple button options?

[humble sequoia]

Multipanels

For more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Panel -> Attached Panels

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[delicate copper]

how can i edit the part after i open a ticket

do u need premium ???

[hardy dust]

How when I close a ticket it go to a category

[humble sequoia]

Ticket Message

The Ticket Message is the first message sent by the bot on a new ticket. To customize it head over to your Dashboard ➞ Panel Configs ➞ Ticket ➞ Edit Ticket Message

[gilded verge]

@delicate copper, check
//also, if you see a shaded box or an emoji , then it require premium

[humble sequoia]

How do I set what category tickets are created in?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to grant access to
4. Open the Category options menu
5. Select the categories of your preference
6. Save changes

[gilded verge]

@hardy dust,

[hardy dust]

Ok ty

[iron night]

Gave +1 Rep to @gilded verge

[dusty axle]

Idk how to make a ticket

Does anyone know?

[rustic gale]

How to make a ticket where?

[gilded verge]

Hi, im dum today.. what was the variable for reason for $new ? 😕
okay i found, nvm then ^^

[ocean grove]

Hi

how do i make my button to create ticket only show as a button and no details whatsoever other than the button name

[north swan]

hey im new to discord so im really struggleing to understand alot of stuff im trying to get into a server and i need to make a ticket but i dont know how can i get some help?

[hardy dust]

If you mean to create a ticket here, it's on this channel #🎫│make-a-ticket

[gilded verge]

Hi, turn off Button emoji or remove emoji from field so you can have only text in button

[humble sequoia]

Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

Create a Panel

To create a panel we are going to need to head over to the Panel Configs Tab on the Dashboard.

Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and you are ready to get started with configuring your panel.
An example of a creating a panel is shown below.

Send the Panel to a Channel

Once the panel has been created, use the blue Send button and select the channel you want the panel to be sent to.

The Panel wasn't send

Use the </debug:ID> command to diagnose possible permission issues with the bot.

[gilded verge]

Hey @north swan, please check
If you are not sure about something, just ask and someone will help you ^^

[ocean grove]

Mb i meant to remove panel above

And only show button

[gilded verge]

ah, then to remove embed please go to Panel Configs->Panel->Edit Panel Message->and there you can remove it ^^

[gilded verge]

are you sure you doing this in correct panel?

[ocean grove]

Yes

100% because thats my only panel

[gilded verge]

gimme sec, looks like i missed one thing

[ocean grove]

Alr

[gilded verge]

yep, so i missed that there is emoji and you need premium to remove embed

[ocean grove]

😭

[gilded verge]

remember that if that's first time when ticket tool is on your server, you can get free premium for 7 days, just activate it in the dashboard ^^ //just to clarify, it's per server, so you don't have to worry if you want to activate on another server too because it will be there

[north swan]

@gilded verge i got to send panel and i type in the name of the channel but is not showing up.

[gilded verge]

do you have any errors?

[north swan]

not from what i can see

[gilded verge]

im pretty sure it's about permissions so please run /debug on your server and let me know ^^

hm, everything looks good 🤔

[north swan]

yeah everything fine. just so this is clear i was told to send a ticket so i could get access to a sever

[gilded verge]

what's your panel id? it's about this first number

[north swan]

where do i find it?

[gilded verge]

in Panel Configs, there you need to expand panel list ^^

in fact you don't need to expand it because you'll see it right away 😅

[north swan]

i took a screenshot hold on

[gilded verge]

oke

[gilded verge]

okay so which panel you want to send to the channel? this 1 or 2 ?

[north swan]

wait do i need to type the name of the channel i need to send it to i thought i just had to name the panel whatever so it had a name

[gilded verge]

oh 😳

there is two ways how to send panel,

1. use Send button in dashboard
2. on your channel use command /panel here-put-number, like /panel 2

[north swan]

ok so i need to name the panel as the same as the chanel im trying to send a ticket to?

[gilded verge]

nope, you can have any name in panel, just don't forget to hit Send if you want it in your channel ^^

[north swan]

if is ok can i please send you a screenshot of what i was asked to do so you might understand what it is im trying to do?

[gilded verge]

yup

there you can select your channel or enter its name and it will be sent :3

[north swan]

This is what i was asked to do

[gilded verge]

reactions have gone a long time ago and now there are buttons,
Ticket Tool can't add buttons to other user's message, so that's why you need to send the panel to the channel

[north swan]

Right also when i open genreal nothing shows up ill send you a screenshot as well if it helps

[gilded verge]

yes, please show if you can

[gilded verge]

so I understand that you have more channels on the server but the bot can't see them, right?

but if that's the channel you only have, then you can hit Send ^^

[north swan]

hold on a second ill send you a screenshot of my discord

hey no need to worry someone from the server came and help im in the server now thank you for you help.

[gilded verge]

if you say that's solved, have a nice day then ^^

[dark wing]

hello is there any 1 here that can help me please

hello

[humble sequoia]

@dark wing, we would love to help you, but if you don't tell us what you need help with we can't help you :(

[dark wing]

im locked out of my game and dont understand why please i really workedchard on it can i have it back

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[dark wing]

i didnt do anything wrong ibplay alone i dont talk to anyone i help my alliance

[delicate copper]

thank you much appreciated

[iron night]

Gave +1 Rep to @gilded verge

[jade topaz]

anyone know why the ticket @'s the role but doesnt ping?

[charred grove]

Can someone tell me what I can do if I create tiktok to sponsor them and I get this?

[humble sequoia]

Mentions

Within all the messages the bot sends (both embeds and text) you can mention either channels, roles, or even users, these mentions will only send a notification to the user if they are used within a text field, e.g: a role mentioned in an embed won't ping at all the users who have that role.

For mentioning a role you can use one out of three options:
{@Role Name} ➞ Which is Case Sensitive.
{RoleID} ➞ Replace RoleId with the Id of the role you are trying to ping.
<@&RoleID> ➞ Discord's native syntax to ping roles.

<#ChannelID> ➞ Mention a channel by its ID.
<@UserID> ➞ Mention a user by its ID.

[slender minnow]

@jade topaz refer above

[slender minnow]

i am not sure what you are asking :/

[tight goblet]

Question anyone by any chance know how I can know how many channels I have open so I can delete some tickets ?

[slender minnow]

use <@&id> to mention a role, replace the id part with the role id

[slender minnow]

You can check the stats through the statistics option in server dashboard. If you are the server owner and need a more conveniet way, you can then use /purge (note, please be careful with this command as it is mainly used to delete/close all the tickets in the server, but you can still use it to see close/open ticket count)

[humble sequoia]

Multipanels

For more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Panel -> Attached Panels

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[timber kernel]

It is called miltipanels.

Above you find a guide 🙂

[coarse creek]

What happend why don't redact my text from site,i use this template over 1 wekk and worked well just today start showing like this what can i do ?

[pseudo ravine]

Hey there. Primary Ticket Tool has a character limit for the Ticket Message

[coarse creek]

so need premium ?

[pseudo ravine]

Yes, if you want to don't want a limit for the Ticket Message

[coarse creek]

right,thank you for the help

thnaks @pseudo ravine

[pseudo ravine]

You're welcome, glad I could help. If you have any other questions/issues, don't hesitate to reach out again

[terse oar]

Hey, is there a way to seperate tickets by who sent the last message?

[leaden pond]

If the blacklist role is set to everyone but you in Channels & Roles you give a person a role.

Will this override the selection to those who don't have roles only that can't use the bot?

[azure light]

How do I add content, an image/gif above dropdown panels?

[jade topaz]

how can i cause my bot mention STAFF

[humble sequoia]

How to automatically ping my support team on a ticket?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to ping your support on
4. Open the Ticket options menu
5. Click on Edit Ticket Message
6. In the Message Content use one of the role mention syntax (**{@Role Name}** / **{Role ID}**)
7. Save changes

Note: For this to work properly, Ticket Tool requires the Mention Everyone permission. Or the role must have the Allow anyone to @mention this role setting enabled

[jade topaz]

how can i do like this

[humble sequoia]

<:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706> Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on

First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

• Panel doesn't send? Make sure you have a valid emoji selected
• Option doesn't show up? Check if two options have the same panel in the DropDown Editor

$dropdown

[crimson rivet]

Hello, how can I put this ticket request system?

[opaque mantle]

i've made a ticket dropdown menu. but every time someone makes a ticket, it doesnt go into the specified ticket channel

how do i fix this?

[covert swallow]

Make sure you have categories set up for all panels

[opaque mantle]

see i have it set up for all panels

so im not sure why this is still occurring

[covert swallow]

Is the category full?

[opaque mantle]

no its a fresh catagory

[covert swallow]

Whats the server ID I'll take a peek

[opaque mantle]

server id is 1136576550817517641

[covert swallow]

Does TicketTool have permissions in that category?

[opaque mantle]

it has the bots role which gives them access to all catagories by deafult (it has admin toggled on)

[covert swallow]

Are tickets appearing at the top of the server or just in the wrong category?

[opaque mantle]

at the very top of the server D:

[covert swallow]

Do you mind opening a ticket? I dont see any issues from an initial lookthrough

[opaque mantle]

sure thing

[covert swallow]

In our server*

Incase it wasnt clear

[opaque mantle]

no i gottcha 😭

[analog cairn]

Payment was accepted via crypto and completed, but I still haven't received the account for the 2 step challenge

so far, since the 3rd, no one has answered me about my account, payment has been made by crypto and my account has not yet been released

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[jade topaz]

What does this premium key do

I have 30 days of premium thats why i joined 😭

[hasty ginkgo]

hi

im trying to add a role for category to see the full text channels
and idk how

[grand sky]

activites the premium bot

[dusky pivot]

how can i make it so certain users cant see certain panels on the tt dashboard?

[rustic gale]

It enables the bot's premium features. Claiming, automation, customization, scheduling and a couple more

[jade topaz]

Oh thanks how do i claim it? The bot dm’ed me my key

[iron night]

Gave +1 Rep to @rustic gale

[rustic gale]

Sorry, i have no idea what this means. Please clarify so i can help

[rustic gale]

Head to your server's dashboard and press the Redeem button on the left-hand-side menu

Then paste the key there

[jade topaz]

Does the key expire at all?

[rustic gale]

It expires when it's used.

[jade topaz]

Can i activate it like whenever type thhing

[rustic gale]

Yeah

[jade topaz]

Alright thanks

[rustic gale]

Not possible sadly

[graceful anvil]

Why does it not do the commands?

[dusky pivot]

made a lil mistake, was meant to say ticket and not panel

[graceful anvil]

It worked in my other server but not in this server

[rustic gale]

Because it's missing permissions in that channel

[graceful anvil]

I’ll look into it

[rustic gale]

«The application did not respond»

Are you seeing this message when you use a Ticket Tool command in a channel? It may be because the bot is missing permissions in that channel.

Try the following:

1. Right-click the channel, select Edit Channel, then Permissions
2. Scroll down to Advanced Permissions and add Ticket Tool there
3. Make sure that View Channel and Send Messages are for Ticket Tool
4. Save the changes
5. In the channel, use the /debug command to check for any other missing permissions
6. If needed, go back to the Permissions menu and grant Ticket Tool any missing permissions
7. Retry using the command you wanted to use and confirm that it works properly now.

[graceful anvil]

I got it working thank you!

[wicked valve]

how can i get my ticket tool where i can make a selection like this

[humble sequoia]

<:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706> Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on

First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

• Panel doesn't send? Make sure you have a valid emoji selected
• Option doesn't show up? Check if two options have the same panel in the DropDown Editor

$dropdown

[civic wagon]

^

[wicked valve]

tysm

[hasty ginkgo]

i'm in a server with members and admins so they got 2 ticket rooms one for members and the other for admins to open a ticket and say what they wanna say
i got no problem with the members one
but i want to make a role that can see the admin tickets
so is it a bot command to add the role in the bot system or just a normal edit from the category

its fine if u dont get it my english messed up

[humble sequoia]

How can I grant my team access to tickets?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to grant access to
4. Open the General options menu
5. Select your Support Team Roles
6. Save changes

[rustic gale]

@hasty ginkgo

See above

[hasty ginkgo]

tysm

[rustic gale]

Note that this change is not automatically applied to old tickets

It applies only to new tickets created after the change

However, you can apply it to an old ticket by closing and reopening it

[hasty ginkgo]

oh

its fine i can reopen the tickets and again thank you for the help
have a good day

[terse lodge]

How do I purchase premium? The website said it had to be purchased through discord

[vague wing]

.

[humble sequoia]

Discord Ticket Tool Premium <:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706>

Premium can now be purchased directly through discord! Either in the app directory (server settings) or directly from the bots profile.

<:TTWarning:1034178155872784494> Important Information <:TTWarning:1034178155872784494>

ONLY purchase premium through ONE of the two Ticket Tool Bots. If you purchased premium on the primary bot (White logo) and plan to use the premium bot, don't kick the primary bot!

What's different?

The Monthly price changed from $6.00 to $5.99
Yearly subscriptions are not yet available
Don't kick the bot, otherwise, the subscription will be canceled automatically
You'll need to buy the subscription from a computer or on the Application Directory
You might need to run the /premium command on your server to sync the premium status with your dashboard
A subscription can not be transferred between Servers

[civic wagon]

Refer to the embed above ^

[civic wagon]

@fair fulcrum please avoid sending files that need to be downloaded in order to view.

[fair fulcrum]

ok

#🎫│make-a-ticket

[summer pivot]

Who do I make a donation to to get credits

[slender minnow]

you can get free premium by voting for the bot, if that's what you are looking for

[summer pivot]

Nah wanna make a donation who do I donate to

[slender minnow]

if you want to support the bot development then you can consider purchasing Ticket Tool premium

there's is no "credits" though, so i am unsure what you're tallking about

[leaden pond]

I have the 'Open' ticket category set to Mail but yet the mod doesn't put the channel in that category. It puts it at the top of the server list. Any idea why?

[leaden pond]

Also as an update, this doesn't work. :/

[past swallow]

arabic support ?

[slender minnow]

can you go to your panel config and check if you have set that category for open tickets

$articket

[humble sequoia]

فريق الدعم الفني العربي

عميلنا العزيز ان كنت تبحث عن مساعدة يرجى فتح تكت خاص بفريق الدعم الفني العربي
اذهب الى#🎫│make-a-ticket
ثم قم بلضغط على الايموجي الاتي (🇯🇴)

[slender minnow]

@past swallow ^

[past swallow]

ty

[leaden pond]

It is,

[slender minnow]

how many channels do you have under that category?

and did you create new tickets to test this?

[leaden pond]

Only a 'Mail Log' channel.

[slender minnow]

and that ticket-003 was created after you set that category for your open tickets, right?

[leaden pond]

It was set before I put that category, I added in this bot a few days ago

[slender minnow]

can you try opening a fresh new ticket then?

[leaden pond]

003 is a brand new ticket

[slender minnow]

ah i see, can you please open a ticket (from #🎫│make-a-ticket) so that I can take a further look?

[fossil saffron]

yo i want to change the bot prefix from the dashboard how ?

@slender minnow

[weak grail]

How do you set up closed tickets being logged with the your form used to create ticket?

or is there a way is the better question

[slender minnow]

Please do not ping when you are asking for help. I can't help at the moment so you can either wait here for someone to help you or you can open a ticket from #🎫│make-a-ticket

[fossil saffron]

im sorry

[jade topaz]

Hi

how i can change this description

[kindred stump]

The dashboard

[jade topaz]

where

[kindred stump]

Wait ill show

[jade topaz]

ik but where i can change

ok

[kindred stump]

Ok, go to ur server on the dashboard>messages>edit messages

Edit ticket message on the last*

[jade topaz]

Which one?@kindred stump

[kindred stump]

Ticket message

[jade topaz]

there i can change title not description

[true grove]

[kindred stump]

Click on embed editor…

[jade topaz]

bruh .. tysm bro

i got it

[kindred stump]

Nice

[jade topaz]

How can i change the color of the message? Now its green but i want it a different color

[civic wagon]

Hey, it's a premium only feature and can be done through Panel Message > Embed Editor

[humble sequoia]

━━ Valerie 🫶🏼's inquiry has been moved to a ticket ━━

[kindred stump]

Is theres any way to know who created a panel?

[civic wagon]

Dashboard > Server Configs > Dashboard Roles

Add your mod role in the dashboard roles for them to access it

[iron night]

Gave +1 Rep to @civic wagon

[mystic bridge]

Who can help me

[topaz hatch]

i need help

[jade topaz]

my ticket it's over 500 what i can do?

[humble sequoia]

Hello, we would love to help you, but if you don't tell us what you need help with we can't help you :(

[pseudo ravine]

Hey there. Do you mean your server has 500 channels?

[jade topaz]

limit?

[stable wind]

so far it has not been unbanned

[civic wagon]

What has not been unbanned

[pseudo ravine]

You can have a maximum of 500 channels inside a server, that is a Discord limit and Ticket Tool can do nothing about it

[stable wind]

I misunderstood inside the game my account was banned a week ago nothing yet

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[stable wind]

I misunderstood inside the game my account was banned a week ago nothing yet

[pseudo ravine]

We cannot do anything about this issue

[stable wind]

Ok

[jade topaz]

I need to buy this bundle please

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[delicate copper]

is there a way to neaten up my ticket areas as atm every time a ticket opens it just looks messy or is there nothing that can be done

[pseudo ravine]

Hey there. What do you mean by "neaten up my ticket areas"?

[delicate copper]

like make the categories look better

because when i open a ticket it just look at a bit bad

see so the ticket areas are for all the areas that when the tickets get open and the private areas are for all the code that get sent when i ticket is opened

[pseudo ravine]

Are you moving the tickets into the private category?

[delicate copper]

so what i am asking is can i make this look clearer but still make the tickets work fine

[delicate copper]

no i just think atm it look a bit messy and i was wondering is there a way to still make everything work but look nice still like group the tickets into the same area or smth

[pseudo ravine]

I mean, it's up to you how you want it to look

But most likely you can make some changes to how it looks and it'll still function just fine

[delicate copper]

i just leave it how it is but question about editing the ticket message

[pseudo ravine]

Sure

You can edit the ticket message description

[delicate copper]

but which one

[pseudo ravine]

What do you mean by which one?

Are you getting mixed up between the panel and ticket messages?

[delicate copper]

like i was able to edit this

but i cant edit the part where it says support will be with you soon or does that need premium

[pseudo ravine]

Click on Embed Editor > You can edit it there

[delicate copper]

ok i will try that thank you

[pseudo ravine]

You're welcome, glad I could help

[delicate copper]

YESSSS it worked ty i thought i was going crazy

lol

[pseudo ravine]

If you have any other question/issues, don't hesitate to reach out again

[opaque wind]

hi my ticket tool wasnt working

but is there a way you can tell me my email and password that i used to make my nova account because it logged me out of the launcher and i forgot my sign in

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[delicate copper]

is author the user or is {User} the person who needs support ?

[pseudo ravine]

both

{ticket.user} or {author}

[delicate copper]

ok ty much appreciated

[opaque wind]

is there a way you can tell me my email and password that i used to make my nova account because it logged me out of the launcher and i forgot my sign in

[muted shale]

Saying invalid request everytime I open a transcript. Can anyone help me w this?

[delicate copper]

erm the tickets wont work i have no idea what i have done ERR

[jade topaz]

Hi

[delicate copper]

tickets not working not sure why

oh poo i was replying to him my bad

[fossil sonnet]

Hello, when clicking on "close ticket", a message is sent by the bot: "ticket closed by @user".
Where do I change this message?

[pseudo ravine]

In what way is "not working"? Please be specific

[pseudo ravine]

Do you need any support for Ticket Tool?

[pseudo ravine]

Hey there. You can go to the Dashboard > Messages > Edited Closed Message > Embed Editor > Change the description there

[fossil sonnet]

Only premium has this function?

[delicate copper]

well sapphire works fine but it wont open the ticket the tickets work but when i click to open the ticket it wont

[pseudo ravine]

Unfortunately yes

[pseudo ravine]

Are you getting some sort of error?

[fossil sonnet]

I understood. Is there a way to prevent the bot from sending this message?

[delicate copper]

no not as far as i can see

[fossil sonnet]

@pseudo ravine I'm Brazilian and I managed to put all the messages from the bot's ticket system in Portuguese. Only this specific message remains in English, which makes the system look not very pleasant.

[pseudo ravine]

There's no need to ping

And there is no way to prevent Ticket Tool from sending the closed message

[pseudo ravine]

Then how do you know it doesn't work? Does it not create a ticket?

[delicate copper]

so i have seen the categories that i set up getting this so sapphire part is working just ticket tool

[delicate copper]

nope

[pseudo ravine]

Go to the Dashboard > Server Configs > Bot > Add Sapphires ID

[delicate copper]

got it already

[pseudo ravine]

Go to Panel Configs > Command Style > Make sure it's enabled & make sure that the channel is listed

[delicate copper]

yep just checked all set up properly but still nothing

[pseudo ravine]

Did you make the changes on the correct panel?

[delicate copper]

yep everthing was right

[pseudo ravine]

Does Ticket Tool have permissions to create channels/view the channel and etc?

[delicate copper]

yep

[pseudo ravine]

Could you #🎫│make-a-ticket? A support member can take a look more closely than I can. Sorry I couldn't be more helpful

[delicate copper]

ok np

ty for trying

[primal radish]

ive got a question, how are ticket panel id's defined?

[rustic gale]

?

[primal radish]

like how do you distinguish them

[rustic gale]

I don't understand the question at all

Is this a coding question?

[primal radish]

basically

i mean like you can answer it too, don't you

[rustic gale]

Maybe, if i understood the question

[primal radish]

Like

when a server has more than 1 panels, in the code, to identify the panel, instead of just searching for the server's id or whatever, what else do you do

[rustic gale]

Didn't you ask a similar question in a ticket a few days ago?

[primal radish]

did I ? 😂

[rustic gale]

When a panel is created, it is assigned a unique panel ID based on the timestamp of its creation.

Everything else is done via databases

[primal radish]

When is the panel actually created

when you press the Create a panel button or when you set the name

[rustic gale]

That's a very specific question

[primal radish]

also, after that how do you access the panel if you wanna edit on the Manage panels button

[primal radish]

you can't answer it?

[rustic gale]

It's specific enough that i'm starting to question your motives

[primal radish]

im not trying to make a shallow copy of the bot im just curious, because im trying to make one of my own (not to compete with ticket tool or anything)

[rustic gale]

Well, i have no idea. I can't look at the bot's source code, it's closed source

I see no reason why the panel would be created when you press the green + button

It makes sense to me that it's created when you press the Create button inside the popup menu.

But that's just my guess. As a programmer you can make a better guess than i can, i'm sure