🆘│community-support

[wide prairie]

Why am I still not able to purchase anything in the store? I'm trying to buy battle pass credits but the transaction is always "declined." Wasn't this fixed last week?

[humble sequoia]

@wide prairie

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[vague cosmos]

Sorry Lupus. 😉

[misty fractal]

But I don't want it in Amped

[vague cosmos]

What do you mean by "Amped"?

[misty fractal]

Embed

[vague cosmos]

Then you'll need to add the image link to the message content and hope it embeds.

[willow violet]

I have a server with 500 dead tickets. How can I remove all of them?

[misty fractal]

I did it and a link just popped up

[vague cosmos]

You can't remove all tickets at once, @willow violet.

[willow violet]

can I reset or something?

[vague cosmos]

Does the image embed when you send it yourself?

[willow violet]

Or am I forced to close each of them individually

If I just delete the channel, does it also work?

[vague cosmos]

Not really, there is no way to mass delete channels. So using $delete by hand is your only way, but then even then you'll have a ratelimit.

[misty fractal]

Yup

[willow violet]

can I right click on the ticket channel and press delete?

[pseudo ravine]

Hey there. You can try to use the /purge command

[vague cosmos]

There is no such "reset" option.

[vague cosmos]

Oh wow, didn't know about that command.

[willow violet]

Thanks it work!

[iron night]

Gave +1 Rep to @pseudo ravine

[vague cosmos]

Hmm, not sure what is causing this. You might want to open a ticket in #🎫│make-a-ticket or #premium-tickets to see if staff has a solution.

[pseudo ravine]

You're welcome, glad we could help. If you have any other questions/issues, don't hesitate to reach out again

[willow violet]

I was 100% sure there should be such an option. Because when server raids happen, some people create hundreds of tickets

[pseudo ravine]

No worries

[dense marsh]

How do I cancel premium?

[humble sequoia]

<:TicketToolOffline:1018980643092312155> Cancel your subscription

We're sorry to see you go!

To cancel your Ticket Tool Premium Subscription, just head over to your User Settings in Discord, then Subscriptions. Look for Premium Apps and click on Manage Subscriptions. There you can cancel your subscription at the end of your billing cycle.

User Settings > Subscriptions > Premium Apps > Manage Subscriptions > Cancel

[vague cosmos]

@dense marsh ^

[dense marsh]

ik

[willow violet]

/purge command doesn't work. It's written there is no tickets detected, but I still have a tons to be deleted.

[pseudo ravine]

I would recommend to open a ticket in #🎫│make-a-ticket and have a support member help. It worked for me, so I'm not sure why it's not working for you

[willow violet]

Well it worked at a certain point, I mean it deleted some, but not all

Yes I am server Owner

[vague cosmos]

Ticket would be the best indeed.

[willow violet]

I think it's a bug

for some reason, it doesn't detect it's a ticket

[pseudo ravine]

Have you created a ticket yet?

[willow violet]

I did. I manually deleted all tickets channel. So it's more to just report the bug

[pseudo ravine]

Then I would recommend to stay in the ticket and have the Support Member help you out

[humble sequoia]

━━ excelant's inquiry has been moved to a ticket ━━

[uncut falcon]

do you guys know how you can do /remove in a ticket it will not work

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[pseudo ravine]

Read this embed please. We can't help you

[junior quarry]

Hello, I have been muted and cannot chat

[pseudo ravine]

We cannot help you. This is the Ticket Tool Support server

[junior quarry]

Ok

[little nimbus]

@junior quarry I'm surprised that hasn't happened to me yet. 😂

[pseudo ravine]

(I would recommend deleting this message as it contains your email address)

[pseudo ravine]

Do you need any help with @pseudo glen?

[junior quarry]

Yes that's right

[little nimbus]

@pseudo ravine No, just sticking my nose in someone else's business for a moment . 😂

[pseudo ravine]

Then please don't talk in here if you don't need any help

[little nimbus]

@pseudo ravine O yes, Sir.

[pseudo ravine]

You don't need to ping with every message either

[junior quarry]

What should I do exactly?

[pseudo ravine]

Find the correct place to get support, perhaps there's something in the game. But if you don't need Ticket Tool support, I would recommend to stop talking in here as well

[junior quarry]

Ok

[little nimbus]

@pseudo ravine isn't it your job to direct him to the correct place to get support. Like isn't that customer service? Isn't that your job to help people when they don't know what to do?

[junior quarry]

I am Iranian and it is difficult for me to speak English, that's why I got lost

[pseudo ravine]

We can't help if we don't know where to direct them too

I'm also not a Support Member here

[little nimbus]

Then how do you have the right to tell anyone no to speak in here?

[pseudo ravine]

If a support member was here, they would do the exact same. And like I've already said, this channel is only for Ticket Tool support. Any other conversation should be in #💬│general-chat. I'm not gonna argue about this

[little nimbus]

Yeah me not argue either. Don't be telling anyone no to speak in here without you are a support member. You don't have the right.

The man needed help.

[pseudo ravine]

He did, but it wasn't related to Ticket Tool

[little nimbus]

Direct him to the correct area to get help. If you don't know then no response was necessary from you. That's sucks to have someone do that. Customer Service would've worked just fine.

[versed wing]

Where my mini account

Hello

[humble sequoia]

@versed wing

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[scenic plinth]

I appreciate your concern, though like previously stated in the entire conversation we have 0 idea where to navigate anyone when it is not an inquiry related to Ticket Tool. Thereas we are not obligated, nor is members simply trying to assist here, to attempt to assist someone or direct someone outside of Ticket Tool as we cannot accurately guide them. We tell people they are in the wrong place so they can look themselves.

He has all "right" otherwise to speak here and tell people we cannot properly help them, as per what the command says, so politely quit the arguing.

[vague cosmos]

@lament cypress what issue(s) are you having exactly?

[lament cypress]

I cant use this bot in my server

[stark rune]

1. Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

2. Create a Panel

To create a panel we are going to need to head over to the panel configs on the dashboard.
Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and your ready to get started with configuring your panel.
An example of a creating a panel is shown below.

3. Send the Panel to a Channel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard.
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq.
An example of a sending a panel is shown below.

Having a Problem Sending the Panel?
Do $debug in a channel with Ticket Tool and make sure it has all the necessary Discord permissions.

[vague cosmos]

Start at step 2 create a panel. You can eventually run /setup in your server.

[lament cypress]

Ok

[vague cosmos]

You're an Arabic speaker right?

[lament cypress]

Yeah

[humble sequoia]

**١- دعوة البوت إلى سيرفرك**

يجب عليك اولاً دعوة البوت إلى سيرفرك من خلال رابط دعوة البوت، بعد ذلك يُمكنك تعديل خصائص البوت عبر لوحة التحكم.

**٢- إنشاء لوحة**

لإنشاء لوحة يجب عليك التوجه إلى لوحة التحكم ، ثم قم بإختيار سيرفرك ، بعد ذلك توجه إلى قسم "Panel Config".

بمُجرد وصولك إلى القسم المذكور أعلاه، يجب عليك الضغط على زر "Create Panel" لإنشاء اللوحة ، ومن ثمها قُم بإدخال اسم اللوحة (يمكنك ملء اي اعدادات اختياريه تريدها).

بعد إدخال اسم اللوحة و ملء الإعدادات ، قُم بالضغط على "Create Panel" لإتمام عملية انشاء اللوحة الخاصة بك بنجاح!

سيتم إرفاق صورة توضيحية لعملية إنشاء اللوحة بالطريقة الصحيحة؛

**٣- إرسال اللوحة إلى روم**

بعد الإنتهاء من عملية إنشاء اللوحة بنجاح ، يجب عليك الآن إرسالها إلى روم بإستخدام زر "Send" على لوحة التحكم بقسم الـ "Panel Config".

بعد الضغط على الزر ، قم بإختيار الروم المفضل لإرسال اللوحة.
بعد إختيار الروم قُم بالضغط على زر "Send" لإتمام عملية إرسال اللوحة!

سيتم إرفاق صورة توضيحية لعملية إرسال اللوحة بالطريقة الصحيحة؛

**هل تواجهك مشكلة أثناء محاولة إرسال اللوحة؟**

قُم بإرسال الامر `/debug" في اي روم يستطيع البوت رؤيته ، ثم تأكد أن البوت لدية جميع الصلاحيات اللازمة لإرسال اللوحة.

[lament cypress]

Oh thx

[vague cosmos]

no worries

[vague cosmos]

إذا احتجت إلى مساعدة أخرى اعلمني.

[lament cypress]

شكرا لك

[sly thunder]

How often are suggestions approved (read: sent to #💡│suggestions) so that the community can vote on them?

[vague cosmos]

No idea, but they're all reviewed by staff first.

And staff decides if something makes it to #💡│suggestions or not.

@sly thunder I believe some suggestions never make it that far. 😛

[sly thunder]

I want a solid answer, not an "I think" or "I believe" (uncertain) answer. Please don't answer questions you don't know 100% the answer to. 👍

[vague cosmos]

If you want an answer from staff, feel free to open a ticket. Users don't have access to submitted reviews, only staff has to review them. So I answer with my experience regarding suggestions.

So not sure why you're commenting something dumb like that. You get an answer and should be happy someone answers you.

Not pointing out it has nothing to do with Ticket Tool and should have fit perfectly in #💬│general-chat...

@lament cypress كيف تسير الأمور مع إعداد الروبوت؟

[sly thunder]

When I ask a question, my intention is to receive accurate information from individuals who are certain about the answer. I believe it's important to avoid providing speculative or uncertain responses that may mislead others.
I prefer to ensure the accuracy of the information shared. By leaving the question open, it allows others who possess the necessary knowledge or expertise to contribute and provide a reliable response.

[lament cypress]

لم ابدا بعد لان الwi fi جدا سئ

لا استطيع إتمام اي شي الان

عندما ابدا سوف اتواصل معك

[vague cosmos]

Again, this is community runned and users don't have access to reviews that are submitted. So I give an answer on the experience I have with suggestions, and I am sure an other normal users would do the same.

Like I said, open a ticket and get an answer from support if you expect the perfect answer.

لا توجد مشكلة ، نأمل أن تعمل شبكة WiFi بشكل جيد مرة أخرى قريبًا.

ليست هناك حاجة لإجراء اختبار اتصال لي عندما تعمل شبكة WiFi. يمكنك فقط طرح سؤالك (أسئلتك) وسيسر شخص ما أو أنا مساعدتك.

[sly thunder]

I understand that the platform is community-run and that users, including yourself, may not have access to submitted suggestions. I appreciate your willingness to share your experience and provide answers based on suggestions. However, my preference remains unchanged. When I ask a question, I value accurate information from individuals who are certain about the answer. I believe it's important to avoid speculative or uncertain responses to maintain the integrity of the information shared.
While opening a ticket to seek support directly from the staff might provide the most accurate answer, it's also beneficial to leave the question open for other users who possess the necessary knowledge.

[vague cosmos]

As I said, open a ticket if you want to receive an answer from staff. I'm not going to continue this AI generated discussion.

[zealous zephyr]

ㅅ

[lusty whale]

hey , so i wondered if i bought the premium subscription will my current bot be automatically updated to a premium ?

or its like a new bot

[vague cosmos]

@lusty whale hey you'll need to invite the premium bot.

[humble sequoia]

Inviting and Enabling Premium Bot

The first thing you will need to do is invite the premium bot, an invite can be found here

Once the bot is in your server we will head to the dashboard and manage your server. When you are managing your server, you want to head into "Server Configs" then click the drop down menu under "Select the bot you would like to use on this server" then click "Ticket Tool#6207" and then save.

[vague cosmos]

Do you need any help?

[zealous zephyr]

No sorry

[lusty whale]

thx appreciate it

[iron night]

Gave +1 Rep to @vague cosmos

[vague cosmos]

No worries, did you have any other questions?

[lusty whale]

Nah Thanks 👍

[rocky mason]

in the ticket tool, how to allow my support team to make a ticket and then add 2 person in it?

what is the proper way to do so?

yes I have the same question

[humble sequoia]

How do I add/remove users from a ticket?

To add or remove a user, or a role, from a specific ticket use the corresponding command:

</add:1029783024306507887>
</remove:1029783024306507887>

Make sure to input the user or role you want to add/remove as well as the ticket to perform this action, in case you run the command from a different channel

[vague cosmos]

That? For both.

[rocky mason]

wher are those /add /remove?

you mean here @vague cosmos

[vague cosmos]

That’s for the support team, see below

[humble sequoia]

How can I grant my team access to tickets?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to grant access to
4. Open the General options menu
5. Select your Support Team Roles
6. Save changes

[rocky mason]

I want my support team to be able to add people in the ticked

[vague cosmos]

See this.

I’m currently not at my computer.

[rocky mason]

so they're already has this feature I don't need to give them permission
they just need to run commands right?

[vague cosmos]

Ye

[rocky mason]

Thanks @vague cosmos

[iron night]

Gave +1 Rep to @vague cosmos

[vague cosmos]

No worries

[vague cosmos]

@jade topaz was the issue resolved for you too with the above answer(s)?

[hidden mural]

HI can I see my past tickets in a server after they have been closed?

[vague cosmos]

Hey if they're deleted and you don't have a transcript: no.

@hidden mural if they're only closed and not deleted you might be able to see them again (and save the transcript).

[hidden mural]

But I dont see that ticket window anymore

[vague cosmos]

Was you a normal user in the server and not a support team member?

[hidden mural]

Yes just a normal user

[vague cosmos]

Thats why, you might ask a support member in that server if you can get the transcript; but otherwise there is no way for you.

@hidden mural did you have any other questions?

[hidden mural]

no, thanks that is all

[soft viper]

Hey, does tickettool have an API or can it send new tickets to a webhook? I want to connect it to my existing CRM.

[vague cosmos]

I don't believe so. Also afk now.

[near sentinel]

Hello to all, I am in need of some help, someone set up the ticket tool bot for me as I have no idea about discord, I added a 2nd admin group to the ticketbot the other day and no "Normal" users can access or create a ticket, I have no idea what i am doing or what to do

[vague cosmos]

Hey, did you create a panel by the bot?

So users have an option to create a ticket.

@near sentinel in short is there any message send by @pseudo glen with the option to create a ticket?

Should look like this.

[near sentinel]

that just confused me even more

[vague cosmos]

Okay, don't worry. Are users (normal users) able to create a ticket using the bot? If not, are they getting any error?

[near sentinel]

everything worked before I added a 2nd admin group, after I created the 2nd amin group it stopped working and now "Normal" users get this

https://cdn.discordapp.com/attachments/1095282267183665163/1122530948345499708/afbeelding.png

[vague cosmos]

Je bent Nederlands?

[near sentinel]

I never set it up, have no clue how to do it, i needed to add a 2nd admin group and i added them in "General" - "Support Team Roles"

no i am english but that is the message a user sent me

[vague cosmos]

Ah, gotcha. What were they exactly trying to do?

[near sentinel]

from what I was told they were trying to pen a ticket

opps open

[vague cosmos]

Okay; can you check the following for me?

Dashboard > Server Configs > Is there anything under Blacklisted Roles?

[near sentinel]

that is empty

[vague cosmos]

Okay.

Dashboard > Panel Config > Buttons > Create Ticket (Edit Button) > Can you send me a screenshot of that page?

[vague cosmos]

You have Support Team Only which means only users with the roles listed below it can open tickets.

that, save and it should work.

[restive marsh]

pleaseeee some one help me

pleasee

[humble sequoia]

@restive marsh, we would love to help you, but if you don't tell us what you need help with we can't help you :(

[vague cosmos]

I am happy to help, but I need to know whats wrong.

[restive marsh]

i cant join the server

[near sentinel]

Thank you very much @vague cosmos for your help, that worked and stopped 400 users dm'ing me

[iron night]

Gave +1 Rep to @vague cosmos

[vague cosmos]

What server?

[vague cosmos]

Haha no worries, do you have any other questions?

[near sentinel]

no that is all thank you

[vague cosmos]

Alright if you've more questions in the future we're here to help! Have a fantastic day and thank you for using Ticket Tool!

[lusty whale]

how can i invite the premium bot?

[humble sequoia]

Inviting and Enabling Premium Bot

The first thing you will need to do is invite the premium bot, an invite can be found here

Once the bot is in your server we will head to the dashboard and manage your server. When you are managing your server, you want to head into "Server Configs" then click the drop down menu under "Select the bot you would like to use on this server" then click "Ticket Tool#6207" and then save.

[vague cosmos]

@lusty whale ^~^

[lusty whale]

i didnt log in with an email ?

[vague cosmos]

Try this direct link: https://discord.com/oauth2/authorize?client_id=722196398635745312&scope=applications.commands+bot&permissions=2416045072

[vague cosmos]

Not sure how you got that?

[lusty whale]

thx

[iron night]

Gave +1 Rep to @vague cosmos

[vague cosmos]

No worries.

[lusty whale]

i clicked on this tho

[vague cosmos]

Ah did you pay using the Discord system?

[lusty whale]

nah i got the free trial

the 7 days one

[vague cosmos]

Ah, then you don't have an subscription to manage.

[lusty whale]

yeah , i didn't understand the bot switcher thing

i try the command but it says application doesn't respond

sorry it worked now

[vague cosmos]

Alright, do you have any other questions? 🙂

[lusty whale]

what is the padding value ?

[vague cosmos]

Where do you see that exactly?

[vague cosmos]

It's how the numbers will look in a ticket, 20 will add 0 20 times before.

[lusty whale]

oh got it , thx

[iron night]

Gave +1 Rep to @vague cosmos

[vague cosmos]

No problem. Do you have any more questions?

[lusty whale]

i try the claim command , and i already enabled it , but it says its not enabled

[humble sequoia]

Claiming Options

Claiming allows you to change the ticket name, category and permissions. To use it you have to enable it first on your Dashboard > Panel Configs > Claiming

Note: This is a premium feature

[vague cosmos]

Did you enable it there? 🙂

[lusty whale]

wait let me see

[vague cosmos]

Alright.

[lusty whale]

yes it worked , now how can i mention a role in the ticket message ?

[humble sequoia]

How to automatically ping my support team on a ticket?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to ping your support on
4. Open the Ticket options menu
5. Click on Edit Ticket Message
6. In the Message Content use one of the role mention syntax (**{@Role Name}** / **{Role ID}**)
7. Save changes

Note: For this to work properly, Ticket Tool requires the Mention Everyone permission. Or the role must have the Allow anyone to @mention this role setting enabled

[lusty whale]

Thx

[iron night]

Gave +1 Rep to @humble sequoia

[vague cosmos]

No problem. 🙂 Have any more questions?

[lusty whale]

Thats it , thanks tho and sorry for disturbing you

[iron night]

Gave +1 Rep to @vague cosmos

[vague cosmos]

No problem and I'm here to help others, so you didn't disturb. 🙂

[jade topaz]

zo

which command can i make ticket for everyone

[pseudo ravine]

Hey there. Are you wanting a ticket open for everyone?

[jade topaz]

yes, so like everybody could claim without expiring

[pseudo ravine]

Claiming is a premium feature, and only for Support Team

[jade topaz]

no, want to do it on my server

whats the command

[pseudo ravine]

It can be for your server. The Support Team I'm referring to is the roles you put as Support Team for that panel. If you want the command to claim a ticket, run /claim

Could I ask what your native langauge is?

[sly thunder]

You can turn Support Only off.

[jade topaz]

https://prnt.sc/YMFcMZUVvbWb

whats the command

to do this

[humble sequoia]

How do I create a panel?

A panel is the core of Ticket Tool, so its important to do the adequate process:

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Click on the + or in the Create button
4. Fill in the blanks
5. Create the panel

[civic wagon]

@jade topaz refer to the embed above ^

Dashboard > Panel Configs > Panel > Edit Panel Message

[cursive thorn]

How can i delete all tickets on my server?

[civic wagon]

/purge

[cursive thorn]

Tysm i found it old messages 🙂

[cursive thorn]

Hey, its so slow... Can i do something about that? ( Bot deleting 500 channel 😊 )

[civic wagon]

I think it's slow on purpose cuz of discord limitations

[sturdy garden]

how do i make it so only users with a specific role can open a ticket?

[pseudo ravine]

Hey there. You can go to the Dashboard > Panel Configs > Buttons > Create Ticket > Allowed Roles

[sturdy garden]

thank you!

[pseudo ravine]

You’re welcome, glad I could help. If you have any other questions/issues, don’t hesitate to reach out again

[strong plover]

Hello, I have purchased the upgraded version of the bot, but I have no idea how to change the name of the main bot or how to use it

[humble sequoia]

Inviting and Enabling Premium Bot

The first thing you will need to do is invite the premium bot, an invite can be found here

Once the bot is in your server we will head to the dashboard and manage your server. When you are managing your server, you want to head into "Server Configs" then click the drop down menu under "Select the bot you would like to use on this server" then click "Ticket Tool#6207" and then save.

[vague cosmos]

@strong plover you can invite the premium bot using that way.

You can switch on the dashboard or use /botswitcher to activate it.

[strong plover]

Thanks @vague cosmos 🌹

[vague cosmos]

No worries.

[sleek turtle]

hello, so im on the dashboard going to panel config but nothing loads

and its not my internet because when i go to dashboard history and statistics it loads info

but anything else it doesnt load, i reloaded the page

[fickle zodiac]

Hi I i need help pls@sleek turtle @strong plover

[pseudo ravine]

There's no need to ping anyone for support

[sleek turtle]

dude ian even support

[fickle zodiac]

Ok

[sleek turtle]

jdog then help someone out

by someone i mean me cause im still waiting

[pseudo ravine]

Hey there. I would recommend to open a ticket in #🎫│make-a-ticket and have a Support Member help you out

[sleek turtle]

damn i alr did

[pseudo ravine]

Then wait until someone is available

[fickle zodiac]

How to make a ticket like this

[humble sequoia]

**Panel Message**

The panel message is where people react to make a ticket. To customize it head over to your Dashboard --> Panel Configs -> Panel -> Edit Panel Message

[vague cosmos]

Did you relog the dashboard?

[sleek turtle]

i tried a different browser and it wokred but idk why it doesnt work on opera

[vague cosmos]

Could you try to relog on Opera?

[sleek turtle]

wym relog opera

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see the steps on how to relog.

How to relog in the Dashboard.

First, you must go to the dashboard. Once you are there, click on your avatar on the top right. after you click it, you will see a button that says Logout. You must click that. Once you have logged out, you can log back in.

You can also click here to log out immediately.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using the </permissionlevel:1029797400174399542> command on your Discord Server

User permission level with Ticket Tool
@User is permission level: 0 (User)
```» *If it shows that your permission is **0**, you don't have any of the above **3 things** to manage the dashboard.*


**See the Image below on how to relog:**

[vague cosmos]

Try that on Opera.

[sleek turtle]

ill try

nope

[vague cosmos]

Can you try incognito in Opera? To see if it works then?

[sleek turtle]

i think im using an old oversion of the website because the website looks nothing like the pictures in the help sections

[sleek turtle]

i already did still doesnt work

[vague cosmos]

Are you using the built-in VPN?

[vague cosmos]

Can you send a picture of the dashboard you see?

[vague cosmos]

Only in Opera, right?

[vague cosmos]

I want to know this and if your browser is up-to-date. Are you also running any kind of extension that can block stuff?

[sleek turtle]

it was my anti adblock

[vague cosmos]

Whitelist the TT website, there are no ads on it.

But it's working when you disable that?

[misty fractal]

Hello, how can I know if someone changed something in the bot or added a new ticket from the bot site?

[vague cosmos]

You can check the Dashboard History on the dashboard for changes being made via the dashboard.

If you want to see when (and by who) a ticket is created you can log it:

[humble sequoia]

Logging Options

With Ticket Tool, you can customize the behavior the bot takes when logging your tickets! For editing these options follow these steps:

Dashboard ➞ Panel Configs ➞ Logging Options

Logging Channel
Here you will define which channel @humble sequoia will save the Logs in (ticket created/deleted/closed, etc.)

Logs you can save:

➞ Ticket Created ➞ Logs when a ticket is created
➞ Ticket Closed ➞ Logs when a ticket is closed
➞ Ticket Opened ➞ Logs when a ticket is opened
➞ Ticket Renamed ➞ Logs when a ticket is renamed
➞ Ticket Deleted ➞ Logs when a ticket is deleted
➞ Transcript Saved ➞ Logs when a ticket is saved

Select with (disable) or (enabled) which logs you would like

Below you can see an example of what the Logging Options will look like:

[vague cosmos]

No worries.

[misty fractal]

Thanks @vague cosmos

[iron night]

Gave +1 Rep to @vague cosmos

[vague cosmos]

Did you have any other questions?

[misty fractal]

no

[ocean gyro]

hi anyone know how to add roles to ticket support so that they can see/respond to them? i added them to the dashboard but still no dice

[humble sequoia]

How can I grant my team access to tickets?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to grant access to
4. Open the General options menu
5. Select your Support Team Roles
6. Save changes

[vague cosmos]

@ocean gyro that should do it.

[ocean gyro]

yeah i did that we added new roles to the server so i went there and added them there

[vague cosmos]

It should work for newly created tickets then.

[humble sequoia]

How do I set permissions for tickets?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to grant access to
4. Open the Permissions options menu
5. Find what role you'd like to edit permissions for
6. Choose if you'd like to edit opened or closed permissions for that role
7. Edit the permissions by ticking or unticking each permission
8. Save changes

[vague cosmos]

You might also double check the permissions.

[ocean gyro]

i added the perms to support channel in the discord and added the roles in the dashboard

[vague cosmos]

Did you change the permissions per embed above?

[ocean gyro]

have 5 roles to support team perms

hmm maybe thats whats it

[vague cosmos]

TT will check the perms from there.

I'm heading off to bed now @ocean gyro, if you've any more questions someone else will be happy to help.

[ocean gyro]

appreciate your time and help thank you

[iron night]

Gave +1 Rep to @vague cosmos

[pseudo ravine]

I can take over for her

[civic wagon]

Me too

[grim pilot]

Is reason for $close premium? Cause I tried using it and it didn’t say I couldn’t (non premium) but the reason didn’t show in logs/transcript logs.

[gilded verge]

it's free but are you sure you added {close.reason} to your moderator message? - so you can see reason in transcript

[harsh pagoda]

hello, is there any way to recover a deleted ticket? i accidentally pressed delete before transcripting

[gilded verge]

*that's why i couldn't use {}

[gilded verge]

Hi, nope, if ticket was deleted, there is no way to recover it, and transcripts are not saved unless you do it yourself (or you'll get premium where you can set auto-save transcripts)

[harsh pagoda]

thank u

[ocean gyro]

great. still have this issue where i add a team role and see the perms are correct but they cant see any tickets that have been opened before they got the role?

[pseudo ravine]

That's because Ticket Tool never gave access to previously created tickets, because it wasn't told to

[ocean gyro]

how do i fix that?

[pseudo ravine]

You'll have to manually give access

[ocean gyro]

is that something i do on the dashboard?

[pseudo ravine]

No, through the channel permissions of the previously created tickets

[ocean gyro]

ahh i see

[pseudo ravine]

Is that all you needed?

[ocean gyro]

yeah was just having trouble with team not seeing the tickets but since its server side i think i got it

moving forward am i going to have to sync perms again?

[pseudo ravine]

No, after you set the Support Team Roles, Ticket Tool will manage that for you

[ocean gyro]

ah ok thank you

[iron night]

Gave +1 Rep to @pseudo ravine

[pseudo ravine]

You're welcome, glad I could help. If you have any other questions/issues, don't hesitate to reach out again

[gilded verge]

Hi, you can add this role to Server Configs->Blacklist Roles (they won't be able to open any ticket on your server)
or Panel Configs->Buttons->Edit Create Ticket Button->Disabled Roles (they will not be able to open ticket from the panel to which you have added roles)

[iron night]

Gave +1 Rep to @gilded verge

[gilded verge]

only you and Staff can close your ticket, im a former so i don't have access

[grim pilot]

Nope. I just wanted to see if it would work. Thanks

[sonic zodiac]

Hello
I need help close the ticket i already have

[gilded verge]

Hi, please explain what exactly you mean 🤔

[sonic zodiac]

I need close a ticket i have

[gilded verge]

but here, so on this support server or on another server?

[sonic zodiac]

On another server

[gilded verge]

then you need to ask on this server you mean

[sonic zodiac]

Ok then

Thx for help

[soft kraken]

As a server member how can I see my closed tickets?

[pseudo ravine]

Hey there. Are you referring to the transcript of the ticket?

[lament bluff]

puedo ver el registro de tickets si no los guarde? tipo en la pagina

[pseudo ravine]

Hola. ¿Se refiere a la transcripción del ticket?

[sand briar]

How can I add when a ticket gets opened that there are more people, like staff, in the ticket than only the owner and the opener?

[humble sequoia]

How can I grant my team access to tickets?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to grant access to
4. Open the General options menu
5. Select your Support Team Roles
6. Save changes

[gilded verge]

@sand briar, should help you

[sand briar]

Thanks @gilded verge

[iron night]

Gave +1 Rep to @gilded verge

[devout meteor]

how I let the ticket tool mentons a staff role when a member open a ticket?

[humble sequoia]

How to automatically ping my support team on a ticket?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to ping your support on
4. Open the Ticket options menu
5. Click on Edit Ticket Message
6. In the Message Content use one of the role mention syntax (**{@Role Name}** / **{Role ID}**)
7. Save changes

Note: For this to work properly, Ticket Tool requires the Mention Everyone permission. Or the role must have the Allow anyone to @mention this role setting enabled

[vague cosmos]

@devout meteor see above. 🙂

[devout meteor]

ty

[iron night]

Gave +1 Rep to @vague cosmos

[vague cosmos]

No worries, did you have any other questions?

[devout meteor]

well yeah

[vague cosmos]

Go ahead, I'm happy to help.

[devout meteor]

how do I do the question panel when someone open a tickethe should answer it before the ticket begins?

[humble sequoia]

Pop-up Forms

A Discord Form lets the user answer individual questions in a pop-up Form, which then displays the answers in the ticket message. This can save time if you already know what you want to ask the user.

Setup Forms

Forms can be enabled under Panel Settings > Form Options > Edit Forms Options. In the new pop-up window, you can now enable and edit your own Form.

Form Options

You can add up to 5 questions in the Discord form. This is a Discord limitation. Each question can have a placeholder in the input field, a minimum and maximum input, multi-line, and also the option to have the answer required.

Options

Question Title ➞ Your Question goes here
Question Placeholder ➞ The placeholder text in the input field
Required ➞ If enabled, the user has to answer this question, to submit the form
Multi-Line Input ➞Allows the user to input multiple lines
Minimum and Maximum Input ➞ Set a minimum and maximum input value for the user

Displaying the Answer

To display the answers from the user, you need to enable Auto display form results on the ticket message as an additional embed

In case you don't want a second embed, go into your Panel Configs > Ticket Options > Edit Ticket Message. In there you use the variable {create.form.x} and just replace x with the number of your question. For example, the response to Question 1 can be displayed with {create.form.1}. If you don't use this variable, the response from the user is lost.

[vague cosmos]

You can do that using forms, see above.

[devout meteor]

ohhh

ty man

thanks @vague cosmos

[iron night]

Gave +1 Rep to @vague cosmos

[vague cosmos]

No problem, let me know if you've any more questions.

[devout meteor]

and one last question :}

[vague cosmos]

Go ahead.

[devout meteor]

how do I let the claim button appears and how I let two different tickets in one message?

[vague cosmos]

For the first question: Claiming is a premium only feature.
For the second question: Do you want two different tickets in one message? I don't think that is possible.

[devout meteor]

oh wait nvm

like i meant

nvm

nothing sry for disturbing and ty

thanks @vague cosmos

[iron night]

Gave +1 Rep to @vague cosmos

[vague cosmos]

No problem, but what did you mean?

[devout meteor]

it was like two buttons in one message

[vague cosmos]

Ah, close and claim you mean?

Like you've on this screenshot.

[devout meteor]

yh but like that appears before the ticket begins

[vague cosmos]

Oh, I get what you mean.

[humble sequoia]

Multipanels

For more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Panel -> Attached Panels

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[vague cosmos]

You can make it using multipanels. Which looks like this.

@devout meteor does it work for you? 🙂

[devout meteor]

oh yeah yeah

thanks @vague cosmos

[vague cosmos]

Awesome.

[iron night]

Gave +1 Rep to @vague cosmos

[vague cosmos]

You sure there are no other questions? 🙂

[devout meteor]

nothanks :}

[remote rampart]

Hi, how can I get a message into the ticket?

[civic wagon]

Could you please elaborate

[remote rampart]

I mean something like this

[humble sequoia]

Ticket Message

The Ticket Message is the first message sent by the bot on a new ticket. To customize it head over to your Dashboard ➞ Panel Configs ➞ Ticket ➞ Edit Ticket Message

[civic wagon]

@remote rampart please refer to the embed above ^

[vague cosmos]

Isn’t using forms easier?

[remote rampart]

how i get to there?

[civic wagon]

Dashboard ➞ Panel Configs ➞ Ticket ➞ Edit Ticket Message

[remote rampart]

So in the website?

[civic wagon]

Yes

[remote rampart]

Ok ty

[opaque tapir]

hey can i ask a question about discord that isnt related to ticket support bot? please

[vague cosmos]

Hmm, depends on the question. Maybe I know the answer about it.

Even as this is specfic for TT questions, normally. 😛

[opaque tapir]

or does this cancel out my invites?

[vague cosmos]

https://dis.gd/support can help you with that.

[opaque tapir]

thank you

[vague cosmos]

No worries, do you have any other questions?

[opaque tapir]

just that thanks

thanks @vague cosmos

[iron night]

Gave +1 Rep to @vague cosmos

[vague cosmos]

No problem, have a nice day!

[devout meteor]

hello again

[vague cosmos]

Hey! How can I assist you?

[devout meteor]

uhh how do I let the question apperars automatically with the ticket opened. I tried and didnt work i think i did something wrong

[vague cosmos]

Using the forms option?

[devout meteor]

it says {create form.1} but idk where to put

[vague cosmos]

Do you have this enabled at the under forms?

[devout meteor]

bruh im blind

[vague cosmos]

If you use that, the answers will be displayed in a second embed.

[devout meteor]

does that need a premium ticket tool or something like that?

[vague cosmos]

No.

[devout meteor]

oh kk

[vague cosmos]

If you that one it will look like this.

[devout meteor]

imma try

[rocky night]

hello you all, good evening

[vague cosmos]

@devout meteor alright, let me know how it goes.
@rocky night hi do you need any help?

[rocky night]

yes 🙂
i've got few questions for you... first one is: can i group the tickets when they get craeted?
cause right now i have them all in the root of my discord

[humble sequoia]

How do I set what category tickets are created in?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to grant access to
4. Open the Category options menu
5. Select the categories of your preference
6. Save changes

[vague cosmos]

You can set them in categories (see above).

[rocky night]

yeah i've done that, but they got placed outside of the category anyhow

[humble sequoia]

What permissions should I give to Ticket Tool?

When first invited to your server, Ticket Tool should have the permissions shown below in order to ensure an appropriate functioning:

When customizing permissions for the different ticket participants, you must make sure Ticket Tool has the permissions you want it to grant to others, you can learn more about this here.

Missing Permissions
This error is a direct outcome of the bot missing permissions as depicted above. When troubleshooting this error we suggest you go through these steps:

• Use the </debug:1029783024264564765> command to check if the bot is lacking core role or channel permissions.
• Compare the category/channel's overrides and contrast them with the bot's roles to identify any permission denial that is breaking the functioning
• If you can't still figure it out, let our <@&540295656720302081> know so they can guide you through

Additional Resources

• If you are a server administrator and would like to understand more how to set up your server's permissions, we suggest checking the Discord Support Knowledge Base
• If you are a bot developer and are interested in the internal permission hierarchy we suggest you this part of the Discord Developer Docs

Important Note

- Giving Administrator permissions is NOT required and we do NOT encourage you to do unless you are trying to troubleshoot your permissions setup.

[vague cosmos]

Does TT has the required perms?

[rocky night]

this is my current setting

[rocky night]

let me double check

[vague cosmos]

Also how many channels are under the category?

[rocky night]

just one

i can't even execute commands

if i remove the app and start from zero, will the ticket-channels be lost?

[vague cosmos]

No, but I'd suggest you to open a ticket in #🎫│make-a-ticket so the support team can assist you.

[rocky night]

ok thanks

thanks @vague cosmos

[iron night]

Gave +1 Rep to @vague cosmos

[vague cosmos]

No problem. ❤️

[pure robin]

my other members can see all the tickets i have

[humble sequoia]

How do I set permissions for tickets?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to grant access to
4. Open the Permissions options menu
5. Find what role you'd like to edit permissions for
6. Choose if you'd like to edit opened or closed permissions for that role
7. Edit the permissions by ticking or unticking each permission
8. Save changes

[vague cosmos]

@pure robin ^

[pure robin]

but they still see

it]

[vague cosmos]

Only works for new tickets.

[loud cargo]

I'm having an intermittent issue where some discord users can't see the ticket tool message in our ticket creation channel. View message history is allowed, and the users in question have 'view embeds/links' on as well. Most users have no issue creating a ticket but every day or two we get someone who sees the channel as entirely blank. Any ideas as to whats going on?

Apparently one of the users who was unable to see the bot message in the discord client was able to see it on the web app

i suppose i should just make a ticket for this 🤓

[vague cosmos]

is their app up to date?

[loud cargo]

ive asked them to update it, they havent responded yet

[orchid jetty]

if i purchase ticekt tool premium , can i add into 2 server?

[vague cosmos]

User settings > Text & Images is this enabled:

[civic wagon]

No you cannot. Ticket Tool premium subscriptions are server based and not user based

[vague cosmos]

You pay per server.

[orchid jetty]

2 server = 12$ ?

[vague cosmos]

Not gonna delete it and make a ghostping. Sorry Jasvir.

[orchid jetty]

is there any discount for 2 servers?

[civic wagon]

There's no need to lol

[civic wagon]

No

[civic wagon]

technically, yes. But then again, you buy subscriptions on different servers so that'll be 6*2 $

[urban beacon]

This can sound, weird, but im really having problems with this

[vague cosmos]

Don't see your server?

[civic wagon]

What exactly is the issue?

[urban beacon]

Im trying to manage a server, when I click it, it appears the follow message "Please select a server you have access to manage to be redirected"

[loud cargo]

yeah, even when i turn it off i can still see part of the message - which they don't see

[vague cosmos]

Ask them to enable it, it's for embeds.

[urban beacon]

Thats usually some discord problem, one time it happend the same to me

[vague cosmos]

Can you run /permissionlevel and send a screenshot of the result?

[urban beacon]

sure

[loud cargo]

i'm saying they have it on, and even when it's off part of the message is still visible so it's definitely not the issue

[vague cosmos]

Hmm, not sure what is causing it. But they can't see the embed right? Can you double check channel permissions?

[orchid jetty]

Thanks for clearing

[iron night]

Gave +1 Rep to @civic wagon

[urban beacon]

"The app did not respond"

[loud cargo]

some users can, others cant

[vague cosmos]

Could you try again, second time it might work.

[loud cargo]

its not a permission issue, its user specific

[woven abyss]

Is there a specific time to respond to the application for Arab support ot not ?

[urban beacon]

kk

[civic wagon]

What I feel is that it's a discord issue at the end of the day. If you could share a ss for both the senarios, in which they can and cannot see, that'll help

[vague cosmos]

Looks like an issue on Discords side, I'd suggest you to contact Discord: https://dis.gd/support

[woven abyss]

@civic wagon pls ..

[pseudo ravine]

Hey there. You'll just have to wait until someone responds

[woven abyss]

ok thank you

[iron night]

Gave +1 Rep to @pseudo ravine

[vague cosmos]

You don't have access to manage the dashboard.

[urban beacon]

weird

[humble sequoia]

Dashboard Roles

Any role you put there will have full access to the ticket tool dashboard. The server owner and users with admin permissions already have access to the dashboard.
Be careful of which roles to put here

Jun 27, 2023, 3:48 PM

[pseudo ravine]

You're welcome, glad I could help. If you have any other questions/issues, don't hesitate to reach out again

[urban beacon]

kk thanks for your help :)

[iron night]

Gave +1 Rep to @vague cosmos

[vague cosmos]

@urban beacon ask the server owner to give a role you have dashboard access.

[urban beacon]

thats what im going to do

[vague cosmos]

Do you have any other questions?

[urban beacon]

No thank you

[loud cargo]

https://i.imgur.com/XI98Tha.png

if i turn off the embed setting i cant see the info/pricing, but can still see the create ticket button

[teal grail]

Hi

Meg take
..

[vague cosmos]

Looks like a Discord issue, @loud cargo. https://dis.gd/support to contact Discord about this.

[humble sequoia]

@teal grail, we would love to help you, but if you don't tell us what you need help with we can't help you :(

[loud cargo]

yeah its seeming so meg, i was hoping it wasnt though. ty for help (also hearing that both uninstalling/reinstalling has fixed it, as well as leaving and rejoining the server)

[vague cosmos]

Hmm, would still contact Discord about it so they might have a easier solution. It's not right.

Jdog, can you take over from here? I'm going to get ready for work. Night shift, yay!

[subtle hedge]

how do i change the highlighted text

[humble sequoia]

**Panel Message**

The panel message is where people react to make a ticket. To customize it head over to your Dashboard --> Panel Configs -> Panel -> Edit Panel Message

[subtle hedge]

i don’t see the option to change it though

[pseudo ravine]

Could you please send a screenshot of what you're looking at on the Dashboard?

[pseudo ravine]

Click on the Embed Editor

[restive pilot]

quick question, if I set a ticket to support only, and then add an allowed role, will that allowed role still be able to open a ticket?

[subtle hedge]

okay i see now thanks

[iron night]

Gave +1 Rep to @pseudo ravine

[pseudo ravine]

Hey there. I believe the Support Team Only overrides the Allowed Role, but I could be wrong.

[pseudo ravine]

You're welcome, glad I could help. If you have any other questions/issues, don't hesitate to reach out again

[restive pilot]

damn. okay.
have way too many roles everyone has to dissallow them all 🙃

[pseudo ravine]

Sorry

[restive pilot]

oh, I guess if I disallow everyone, but allow booster, it should work?

(concept is, everyone can see booster perks channel, but only boosters can open a ticket to contact for certain perks)

[pseudo ravine]

That should work, since Allowed Roles override Disabled Roles

[pseudo ravine]

Allowed Roles override Support Team Only, in case you needed to know

[restive pilot]

okay cool, thanks for the help!

thanks @pseudo ravine

[iron night]

Gave +1 Rep to @pseudo ravine

[pseudo ravine]

You're welcome, glad I could help. If you have any other questions/issues, don't hesitate to reach out again

[velvet python]

Hi is there any feature that a ticket sender will be anonymous if they ever send a ticket?

[pseudo ravine]

Hey there. Unfortunately there is no feature

[velvet python]

oh alrighty! Thank youuuu!

[iron night]

Gave +1 Rep to @pseudo ravine

[pseudo ravine]

You’re welcome, glad I could help. If you have any other questions/issues, don’t hesitate to reach out again

[heady roost]

Clicking on manage server and nothing is happening. Anyone else facing the issue

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[open ore]

Hello. I have an issue

[humble sequoia]

@open ore, we would love to help you, but if you don't tell us what you need help with we can't help you :(

[open ore]

the message of the ticket doesn't appear

[lament cypress]

@vague cosmos THX BRO

[iron night]

Gave +1 Rep to @vague cosmos

[open ore]

I need help!

[autumn stream]

https://tenor.com/view/happy-gif-25392652

[pseudo ravine]

Hey there. Can you please take a screenshot of what you’re referring to?

[pseudo ravine]

Do you need any help with @pseudo glen?

[autumn stream]

https://tenor.com/view/good-morning-dance-gif-23163472

[pseudo ravine]

If you don’t need any help, I would recommend to move to #💬│general-chat

[golden thunder]

Hello everyone i need help, do you now how to create this pls

[humble sequoia]

Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

Create a Panel

To create a panel we are going to need to head over to the Panel Configs Tab on the Dashboard.

Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and you are ready to get started with configuring your panel.
An example of a creating a panel is shown below.

Send the Panel to a Channel

Once the panel has been created, use the blue Send button and select the channel you want the panel to be sent to.

The Panel wasn't send

Use the </debug:ID> command to diagnose possible permission issues with the bot.

[heady roost]

When we want to ping a role in the ticket generated we use <@&roleid>
Whats role id?

[open ore]

when someone opens a ticket , no message appear
Like that

[pseudo ravine]

If you already created a support ticket here, please wait until an available Support Member assists you

[open ore]

what is this error ?

[pseudo ravine]

Hey there. The role id is the ID of the role you want to ping. You can use the /id command to get the role ID you need

[pseudo ravine]

You can ask that in your ticket, but stay in your ticket and have a Support Member assist you when they’re available

[open ore]

Sir help me .

I closed the ticket

[pseudo ravine]

What button did you press when you got the error?

[open ore]

Create a ticket

[pseudo ravine]

Could you please go to the Dashboard > Buttons > Create Ticket > Send a screenshot

[pseudo ravine]

That's a different page. Could you go to the Menu > Buttons > Create Ticket > Send a screenshot

[heady roost]

Ive created the panel and everything but it still isnt creating a ticket what could be the issue

[pseudo ravine]

Did you get some sort of error?

[heady roost]

No not really

Created the panel gave it permissions and everything but cant seem to find its message

[pseudo ravine]

Did you send the panel?

[heady roost]

What do you mean by send

Omg i didnt

[pseudo ravine]

Go to the Dashboard > Panel Configs > Click the Send button

[heady roost]

Bruh these youtube tutorials ive been stuck on this for 15 mins

Thank you

[pseudo ravine]

You're welcome, glad I could help. If you have any other questions/issues, don't hesitate to reach out again

[heady roost]

I've created the form option but i dont understand how to add the variable.

[teal grail]

Wym?

[teal grail]

{create.form.x} ​​this?

[thorn quiver]

السلام عليكم

[robust sandal]

Peace be upon you

Arabic (ar) → English (en)

[teal grail]

هل تحتاج شيئا؟

[frank palm]

سلام عليكم

انا اشتركت في البريميو ولا اقدر ادخلة السيرفر

@lament sandal

[robust sandal]

I subscribed to the premio and I can't enter the server

Arabic (ar) → English (en)

[brazen kelp]

What does "sync servers" do? Does it affect the already set server configs?

[vague cosmos]

It will sync server’s you’re in to check eventually access.

[vague cosmos]

So, no. It doesn’t affect them.

[brazen kelp]

Great! Thank you! 🙂

[iron night]

Gave +1 Rep to @vague cosmos

[vague cosmos]

No worries, did you have any other questions?

[brazen kelp]

No, thank you!

[carmine mango]

what does it mean by "undefined"? i tried sending my panel and it's giving me undefined

[vague cosmos]

As message in Discord?

Did you change anything on the panel, such as the button?

[rustic gale]

Try sending it with the /panel command instead of the Send button

[ember geyser]

Alou?

Onde consigo o transcript?

[robust sandal]

Where do I get the transcript?

Portuguese (pt) → English (en)

[vague cosmos]

You can use $transcript.

[humble sequoia]

━━ BulaCha's inquiry has been moved to a ticket ━━

[ember geyser]

where can i find transcript??

[covert dawn]

A ticket was opened... follow up in that ticket with the support team

[leaden coral]

klk

algun soporte aqui

@everyone

[robust sandal]

some support here

Spanish (es) → English (en)

[leaden coral]

alguin plis

[robust sandal]

Alguin Plis

Spanish (es) → English (en)

[civic wagon]

Puede crear un ticket de soporte en español desde #🎫│make-a-ticket

[spring vigil]

Is possible create a multipanel with menu instead of buttons?

[humble sequoia]

<:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706> Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on

First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

• Panel doesn't send? Make sure you have a valid emoji selected
• Option doesn't show up? Check if two options have the same panel in the DropDown Editor

$dropdown

[vague cosmos]

@spring vigil

[spring vigil]

thanks

[orchid jetty]

hi

how can i get premium subscriber role?

i have subscribed to premuim on my server

also why its showing this

[vague cosmos]

With some magic. Did you pay via Discord?

[orchid jetty]

yes

there was no option to pay in website

[humble sequoia]

PayPal - [e-mail]
BitCoin - 3HhKKAdb9eEvCe2tvzB8bAa8nebHY6qcPA
LiteCoin - MEQX3knLAuotrKnvk3HDNBK5gdRn6PZhHy

Prepay/Direct Payment

To prepay send the payment using your desired method - Available options listed bellow.

⚠️ $18 per 3 months. ⚠️
$66 per year.

(If using the direct payment option, you need to be paying for at-least 3+ months.)

Regular Prices when paying within Discord:
$5.99/per month

Once your payment is sent let us know so we can confirm and get you your key.

- Purchases done with this method are non-refundable.

<:paypal:924596360840372234> Paypal ("Goods and Services" or "Family and Friends")

[e-mail]

<:bitcoin:924638849135689749> BTC - Bitcoin

3HhKKAdb9eEvCe2tvzB8bAa8nebHY6qcPA

<:Litecoin:972176945972383815> LTC - LiteCoin

MEQX3knLAuotrKnvk3HDNBK5gdRn6PZhHy

I sent the payment now what?

After you send the payment, please send a screenshot with proof of payment, our <@&615146349700186112> will verify your payment and will get you setup. For crypto payments, we are waiting for at least ONE verification.

All prices in USD - 3 months min for direct payment

[vague cosmos]

There is ^

[orchid jetty]

oki

[jade topaz]

Guys how do i make it that the member need a role to open a ticket?

and make the limit be 1

[tardy carbon]

Guys, maybe someone can help me? When a player makes a ticket he gets to see the following: no welcome text and no way to close his own ticket. As an Admin I see his ticket like this: So it looks like the Admin gets the ticket for the player. I have no clue how this can be. Can anyone help me please?

I want the player to see the same text as in the picture on the right. What am I doing wrong?

[scenic plinth]

Can I get your servers ID please with the panel name?

[tardy carbon]

hold on

1094332650409431100 1 | Tickets

[spice scroll]

Help

[scenic plinth]

Is this specifically this user this happens to?

Please ensure the user in your channel settings has permissions to read message history.

[tardy carbon]

I only tried with this user. It's my second Discord account.

Ok let me check

[scenic plinth]

Are any other tickets like that? Are you able to use commands like $close & $rename

[tardy carbon]

The user didn't have permissions to read message history. Let me make a new ticket.

No, not working still empty

and $close is working on my side

In Command Configs, what's the difference between Close & Close Request?

I think I made a mistake in those categories

[scenic plinth]

$closerequest provides the close ask message and allows the ability to close through a button, and $close directly closes the ticket.

[tardy carbon]

okay

[tardy carbon]

I wanted you to know that what you said was indeed the culprit. I started a new channel from scratch and it works now like it should. Thx again.

[iron night]

Gave +1 Rep to @scenic plinth

[twin bone]

как поменять язык в боте

how to change the language in the bot

@scenic plinth

[civic wagon]

Эй! К сожалению, вы не можете изменить язык бота.

[light spoke]

what does the sync button mean? Is it possible to transfer ticket settings from 1 discord server to another?

[cyan escarp]

Bonjour ! Est-ce normal que le bot répond pas ?

Au commande slash

[robust sandal]

Hello! Is it normal for the bot not to respond?

French (fr) → English (en)

[vague cosmos]

It will sync servers you've access/you're in too. You can transfer settings as server owner.

[humble sequoia]

Config Backup & Restore (Server Owner Only)

The Backup and Restore feature allows you to transfer your panels, tags, and all settings to a new server, even if the server the settings were created has been deleted! You will want to copy the whole key.

First, go to your server's Dashboard ➞ then Server Configs ➞ under Config Backup & Restore (Server Owner Only) click on Old version can be found here and generate a new backup key by pressing the green button. Now, a key should be generated in the box above. You may need to refresh the page to see this.
Once you have your backup key, navigate to the same page on the new server. Copy the key on the Restore from backup key field.
Now you can choose what you want to copy. Finally, press the green Restore Configs button.

IMPORTANT NOTE

- We suggest you keep this backup key somewhere safe, in case your server is deleted so you are able to recover your panel's settings.
- This feature is only usable by the server's owner

L'équipe du support Français

Cher client,
Si vous avez besoin d'aide, ouvriez un ticket pour le support Français s'il vous plaît.
Allez au #🎫│make-a-ticket et tapez sur le button contenant l'emoji 🇫🇷

[vague cosmos]

@cyan escarp

[pseudo ravine]

Salut. Pourriez-vous s'il vous plaît exécuter la commande /debug ? Et si l'application répond, envoyer le lien ici ?

[worthy fulcrum]

Heyyy. I wanna ask for help. In my server, the Ticket channels are separated into two category. How can I make them get into one category? Many Thanks!

[pseudo ravine]

Hey there. You can set the “Category Created/Opened” to the same category for both panels

Dashboard > Panel Configs > Category

[worthy fulcrum]

I have tried it. There is only one category. But the channels are separated like the picture shown

[pseudo ravine]

It won’t change the category for previously created tickets, only newly created tickets after you changed the settings

[worthy fulcrum]

So there is no way for me to make the existed channels into one category?

[pseudo ravine]

You'll have to do that manually, sorry

[jade topaz]

Guys, maybe someone can help me? Can anyone help me please?

[humble sequoia]

Hello, we would love to help you, but if you don't tell us what you need help with we can't help you :(

[jade topaz]

@jade topaz Guys, maybe someone can help me? Can anyone help me please?

[pseudo ravine]

Unfortunately we can't do anything about that. Due to how Discord timeouts work, you can't use buttons while in timeout

[humble sequoia]

**١- دعوة البوت إلى سيرفرك**

يجب عليك اولاً دعوة البوت إلى سيرفرك من خلال رابط دعوة البوت، بعد ذلك يُمكنك تعديل خصائص البوت عبر لوحة التحكم.

**٢- إنشاء لوحة**

لإنشاء لوحة يجب عليك التوجه إلى لوحة التحكم ، ثم قم بإختيار سيرفرك ، بعد ذلك توجه إلى قسم "Panel Config".

بمُجرد وصولك إلى القسم المذكور أعلاه، يجب عليك الضغط على زر "Create Panel" لإنشاء اللوحة ، ومن ثمها قُم بإدخال اسم اللوحة (يمكنك ملء اي اعدادات اختياريه تريدها).

بعد إدخال اسم اللوحة و ملء الإعدادات ، قُم بالضغط على "Create Panel" لإتمام عملية انشاء اللوحة الخاصة بك بنجاح!

سيتم إرفاق صورة توضيحية لعملية إنشاء اللوحة بالطريقة الصحيحة؛

**٣- إرسال اللوحة إلى روم**

بعد الإنتهاء من عملية إنشاء اللوحة بنجاح ، يجب عليك الآن إرسالها إلى روم بإستخدام زر "Send" على لوحة التحكم بقسم الـ "Panel Config".

بعد الضغط على الزر ، قم بإختيار الروم المفضل لإرسال اللوحة.
بعد إختيار الروم قُم بالضغط على زر "Send" لإتمام عملية إرسال اللوحة!

سيتم إرفاق صورة توضيحية لعملية إرسال اللوحة بالطريقة الصحيحة؛

**هل تواجهك مشكلة أثناء محاولة إرسال اللوحة؟**

قُم بإرسال الامر `/debug" في اي روم يستطيع البوت رؤيته ، ثم تأكد أن البوت لدية جميع الصلاحيات اللازمة لإرسال اللوحة.

[scenic plinth]

@jade topaz

[robust sandal]

إذا كنت بحاجة إلى مساعدة باللغة العربية ، فيرجى عمل تذكرة عربية وسيتمكن شخص ما من مساعدتك أكثر من هناك.

English (en) → Arabic (ar)

[scenic plinth]

#🎫│make-a-ticket

[wind gyro]

что за хуйня

где я бля

[jade topaz]

Jak je dostanu?

@robust sandal @humble sequoia jak je získám

[tawny mirage]

Can someone help me and remind me how I add ticker in one channel?
I already have it in other channels and it's all good but now I want to add the ticket open button in another channel and I forgot how lolll 😦

I can't see how in dashboard.

[vague cosmos]

You can send a panel using the send button at the dashboard. There you can select a channel.

[tawny mirage]

Sorry, I don't understand 😕

Got it ! Simple, sorry 😕 Big thank you!!

[vague cosmos]

You see the send button at dash?

Awesome!

[marsh viper]

Hello, is it possible to recover ticket logs from a disabled account?

[vague cosmos]

If you've transcripts saved yes, otherwise no.

[robust sandal]

How do I get them?

Czech (cs) → English (en)

[vague cosmos]

They should be logged in a transcript channel, from there you can access them.

@jade topaz what do you mean?

You didn't say that, but then it's not possible.

[scenic plinth]

Вы находитесь на сервере Discord для Discord bot Ticket Tool. Пожалуйста, избегайте использования нецензурной лексики.

[cyan escarp]

C bon je régler le problème

[pseudo ravine]

Avez-vous exécuté la commande /debug ?

[quick wave]

Question/Issue ⇒ FAQ does not instruct me as to when and how exactly I can make profit withdrawals from my new 2 step account. Please help me understand so that I may maximize my hard work. Need to know step by step please what needs to happen in trading tool as well as next step funded activity to do fluently. Also if the cap is 5% for the first withdrawl - whenever that is, does my balance that remains over 5% stay in tact to enjoy my hard work with the portfolio?

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[jade topaz]

hey guys need some help here, ive added ticket tool to my server and when a user create a ticket our support admins who have the permission to reply do not see the bot messege to close the ticket. can anyone help here?

[pseudo ravine]

Hey there. Are you referring to the close button?

[jade topaz]

yeah we just added the bot and tried a test ticket but the support guy do not see the bot messege on the ticket to close it

[pseudo ravine]

Can you see the buttons as the owner/admin?

[jade topaz]

as the owner yes

[pseudo ravine]

Tell them to update their Discord app

[jade topaz]

alright

let me try this

[summer tundra]

[vague cosmos]

Do you need any help?

[summer tundra]

Yes

[gray remnant]

You changed all the bot, I understand nothing

[gilded verge]

if you need help, just ask or you can find answer in docs 🤔

[tranquil scaffold]

How i know how is the owner of the bot

The premium

[atomic creek]

Algún suporte q me ayude

[rustic gale]

By asking the server's users until one of them says they are

[craggy rose]

helpp

[humble sequoia]

@craggy rose, we would love to help you, but if you don't tell us what you need help with we can't help you :(

[craggy rose]

I made 2 tickets in my server and can't make more why

[vague cosmos]

Dashboard > panel config > limits

But what error you get?

[craggy rose]

where I go

[vague cosmos]

Exactly where I say, but what error do you get?

[craggy rose]

No more paintings can be made

[vague cosmos]

Can you send a screenshot of the error here please?

[craggy rose]

how

[vague cosmos]

Do you know how to make a screenshot?

[vague cosmos]

But are you sure this an error from Ticket Tool? @pseudo glen

[craggy rose]

Yes

[vague cosmos]

A screenshot of the error would be helpful

[craggy rose]

I don't know how to make out of PC

[vague cosmos]

https://www.take-a-screenshot.org/select.amp

[craggy rose]

Thanks it worked

Thanks it worked @vague cosmos

[iron night]

Gave +1 Rep to @vague cosmos

[vague cosmos]

Can you send a screenshot of the error here now?

Or is the issue solved?

[craggy rose]

The translation is not working

Anyway, I solved the problem

[vague cosmos]

Awesome, did you have any other questions?

[craggy rose]

Yup

How can I make the bot give a rank to people who open a ticket?

[vague cosmos]

You need premium for that.

[craggy rose]

I have a temporary one

[vague cosmos]

Dashboard > panel config > ticket there you can set it

[craggy rose]

where

[vague cosmos]

Exactly where I say.

[craggy rose]

Do you click on the word tick

[vague cosmos]

Dashboard > panel config > ticket

[craggy rose]

I do not mean the responsible people who get the rank I want the members to take the rank

[vague cosmos]

That’s how you can give a role to someone who’s opening a ticket.

[craggy rose]

Do you choose when to open or when to close

[vague cosmos]

Depends on what you want

[craggy rose]

I put rank on first place and rank on close and no one gets anything

[vague cosmos]

Is Ticket Tool his role higher, can the bot manage roles?

[craggy rose]

What do you mean

[vague cosmos]

Exactly what I say, can you also not ping me every time?

[craggy rose]

I didn't call you

[vague cosmos]

Can you stop pinging

[craggy rose]

I don't understand

[vague cosmos]

What not?

[jade topaz]

Jak dostat tiket

[robust sandal]

How to get a ticket

Czech (cs) → English (en)

[low quarry]

does ticket bot have its own log?

[vague cosmos]

What do you want to log?

[stark rune]

1. Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

2. Create a Panel

To create a panel we are going to need to head over to the panel configs on the dashboard.
Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and your ready to get started with configuring your panel.
An example of a creating a panel is shown below.

3. Send the Panel to a Channel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard.
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq.
An example of a sending a panel is shown below.

Having a Problem Sending the Panel?
Do $debug in a channel with Ticket Tool and make sure it has all the necessary Discord permissions.

[low quarry]

I mean , A guy trolling our server's ticket system so i want to find this guy

[vague cosmos]

@jade topaz

[humble sequoia]

Logging Options

With Ticket Tool, you can customize the behavior the bot takes when logging your tickets! For editing these options follow these steps:

Dashboard ➞ Panel Configs ➞ Logging Options

Logging Channel
Here you will define which channel @humble sequoia will save the Logs in (ticket created/deleted/closed, etc.)

Logs you can save:

➞ Ticket Created ➞ Logs when a ticket is created
➞ Ticket Closed ➞ Logs when a ticket is closed
➞ Ticket Opened ➞ Logs when a ticket is opened
➞ Ticket Renamed ➞ Logs when a ticket is renamed
➞ Ticket Deleted ➞ Logs when a ticket is deleted
➞ Transcript Saved ➞ Logs when a ticket is saved

Select with (disable) or (enabled) which logs you would like

Below you can see an example of what the Logging Options will look like:

[low quarry]

thanks!

[vague cosmos]

No problem

[sleek lake]

Hey everyone! I could use some help...

I set up ticket tool in my server. And its working. However, when a user creates a ticket, our support admins (who appear to have the correct permission/role) aren't able to see/reply/close the ticket. Can you tell me which permissions need to be granted for my entire support team role to be able to respond to the tickets as they come in?

[humble sequoia]

How can I grant my team access to tickets?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to grant access to
4. Open the General options menu
5. Select your Support Team Roles
6. Save changes

[vague cosmos]

@sleek lake that?

[humble sequoia]

How do I set permissions for tickets?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to grant access to
4. Open the Permissions options menu
5. Find what role you'd like to edit permissions for
6. Choose if you'd like to edit opened or closed permissions for that role
7. Edit the permissions by ticking or unticking each permission
8. Save changes

[vague cosmos]

Might also check that

[dusky pivot]

How to update your roles and how do I know if I still have Premium? It’s been a while.

[plain surge]

You can run $pc in #🤖│bot-spam to check

[jade topaz]

@humble sequoia Jak je získám? #🤖│bot-spam message

[sleek lake]

As silly as it is, i had to toggle on the "Read Message History" in panel configs. It works now 🙂

[vague cosmos]

Awesome

[sleek lake]

yep!

[pseudo ravine]

This isn't the support server for @tepid island, you can ask in their support server

[wispy copper]

damn bruh i was hoping to be able to do something like this other ticket bot but there seems to be a length limit

max i could get is this

[vague cosmos]

The free version has a character limit, premium has not.

[solid jolt]

السلام عليكم

[chrome yew]

Why isn't the said person who opened the ticket able to see the ticket

[solid jolt]

Hi

[pseudo ravine]

Hey there. Make sure the Ticket Owner has the View Channel permission

Dashboard > Panel Configs > Permissions > Ticket Owner Permissions > Edit opened > View Channel >

[pseudo ravine]

Do you need any help with @pseudo glen?

[misty fractal]

I want a custom emoji on my button but the emoji picker isnt showing it

[humble sequoia]

How do I get the ID of Roles/Channels/Emojis?

Ticket Tool has a useful command that helps you get the ID of various things like channels, roles, emojis, and your server.

Just use the command </id:1029797400174399546> <#channel/@role/:emoji:>. Now copy everything, including the brackets <...>, to your dashboard (or wherever you want it)
If you want the server ID, just use the command without any option.

Examples:

Server ID: $id ➝ 509192800865353738
Roles: $id @Role ➝ @humble sequoia
Channel: $id #channel ➝ #🤖│bot-spam
User: $id @user ➝ @copper owl
Emoji: $id ➝ ![ttonline](https://cdn.discordapp.com/emojis/818757771310792704.webp?size=128 "ttonline")

[civic wagon]

refer to the embed above and use the emoji ID in the button emoji option

[misty fractal]

Do I use id emoji instead of emoji?

[civic wagon]

Yes

[frank helm]

The support roles can also delete / close ticks?

If yes then how I can limit that to just see ticket and type in that

[velvet zealot]

hi

How can I close the ticket for a while and then open it again? I don't want anyone to open a new ticket

[idle flint]

Do you mean like an "open" and "closed" time for your tickets (like a shops opening times) ?

If so, there is a Premium feature on the Dashboard > Panel Configs > Limits > Time Schedule. Here you can specify what times tickets can be open (when your support is "open for business")

[velvet zealot]

Also, I want the ticket to be automatically deleted if no one responds to it for a day or more, how do I do that?

[vague cosmos]

You can with automations, which is a premium feature.

[velvet zealot]

where is that

[idle flint]

Also a Premium feature, but you can head to the Dashboard > Automation > Automation Editor.

Here you can add an automation. The process is relatively straight forward:

• Trigger: Check for message
  The rest of the options are up to you

[velvet zealot]

Thanks @idle flint

[iron night]

Gave +1 Rep to @idle flint

[novel crest]

Hello

How can i change Premium in to Normal ?

[pseudo ravine]

Hey there. You can use the /botswitcher command

[sly root]

How do I setup notifications for the tickets?

[humble sequoia]

How to automatically ping my support team on a ticket?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to ping your support on
4. Open the Ticket options menu
5. Click on Edit Ticket Message
6. In the Message Content use one of the role mention syntax (**{@Role Name}** / **{Role ID}**)
7. Save changes

Note: For this to work properly, Ticket Tool requires the Mention Everyone permission. Or the role must have the Allow anyone to @mention this role setting enabled

[novel crest]

Thx. So i can switch again when we need the Premium in Winter again?

[sly root]

@pseudo ravine Thanks but I'd like to know how to get notifications for messages within a ticket, not just when a ticket opens, is this possible without having them auto on for the entire category

[iron night]

Gave +1 Rep to @pseudo ravine

[pseudo ravine]

If you have a premium subscription while using the Primary bot (because of the /botswitcher command), you can still use the premium features

[pseudo ravine]

That would be the Discord feature, Ticket Tool doesn’t have something like that

[novel crest]

I want only the free Version right now. In Winter i want Premium back

[pseudo ravine]

Then your only solution would be the cancel the subscription for now, and then purchase it again when you need it

[silk crown]

Hello! I am inquring to note if it is possibly to have a forum within a thread for a ticketing?

[pseudo ravine]

Hey there. Are you referring to the Discord form?

[silk crown]

i am!

[novel crest]

How i can cancel the subscription?

[pseudo ravine]

As far as I’m aware, you should be able to

[humble sequoia]

<:TicketToolOffline:1018980643092312155> Cancel your subscription

We're sorry to see you go!

To cancel your Ticket Tool Premium Subscription, just head over to your User Settings in Discord, then Subscriptions. Look for Premium Apps and click on Manage Subscriptions. There you can cancel your subscription at the end of your billing cycle.

User Settings > Subscriptions > Premium Apps > Manage Subscriptions > Cancel

[silk crown]

alright thankyou, I will note it for my testing as it would benefit me

[pseudo ravine]

You’re welcome, glad I could help. If you have any other questions/issues, don’t hesitate to reach out again

[novel crest]

Thanks @pseudo ravine

[iron night]

Gave +1 Rep to @pseudo ravine

[pseudo ravine]

You’re welcome, glad I could help. If you have any other questions/issues, don’t hesitate to reach out again

[misty fractal]

How do I find out who has access to and control the bot?

[vague cosmos]

Everyone who has dashboard access can manage the bot. Dashboard > Server Configs

All stuff in Discord is based on if they're support team, have additional permissons.

Users who have administrator in Discord can manage the bot too via the dashboard.

[hybrid harbor]

How do I make it so the user that created the ticket can still see it after I close it? I have it move it from one category to another on my server once it closes but they can't see it in that category

[humble sequoia]

How do I set permissions for tickets?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to grant access to
4. Open the Permissions options menu
5. Find what role you'd like to edit permissions for
6. Choose if you'd like to edit opened or closed permissions for that role
7. Edit the permissions by ticking or unticking each permission
8. Save changes

[vague cosmos]

That is how you can do it, @hybrid harbor.

[hybrid harbor]

So I did that and I did user permission, closed, then put view channel and send messages but it isn't letting them for some reason

[vague cosmos]

Check the permissions for the category in Discord too, it might override.

[misty fractal]

I do not mean this

I have 3 ranks in tickets, how can I know which rank is the most unlocked?

[vague cosmos]

You can't check it with Ticket Tool.

[hybrid harbor]

My "Open Ticket" and "Closed Ticket" category has the same settings. Will the settings update right away after I change them on the ticket tool? Like I haven't closed a ticket since making changes but all the previous ones still don't have access

[vague cosmos]

Did you change it right now, it will work only for new tickets.

[misty fractal]

why

[hybrid harbor]

Yeah I just changed it. Once I close a ticket I will check. Thank you

[vague cosmos]

Because you can't.

[hybrid harbor]

Works @vague cosmos thank you

[iron night]

Gave +1 Rep to @vague cosmos

[misty fractal]

There is no record or anything like that

[vague cosmos]

As I told you, not with Ticket Tool.

[misty fractal]

where

[vague cosmos]

... which part of "NOT with Ticket Tool" is not clear?

[misty fractal]

Entire

[left compass]

Arab?

[humble sequoia]

فريق الدعم الفني العربي

عميلنا العزيز ان كنت تبحث عن مساعدة يرجى فتح تكت خاص بفريق الدعم الفني العربي
اذهب الى#🎫│make-a-ticket
ثم قم بلضغط على الايموجي الاتي (🇯🇴)

[bright bronze]

I need that the administration cannot close the ticket or delete it

[plain surge]

اذا الشخص عنده صلاحية ادمين على السرفر لا يمكنك منعه من اى خاصية فى البوت

[bright bronze]

تمام انا عايز الاداره العاديه الذي ما معهم ادمن استريتر

[cosmic fulcrum]

Why when someone presses the lock on the ticket, the ticket is locked immediately? I want the confirmation command to appear in the ticket lock

Is the bot idle?

[plain surge]

توجه الى الموقع و اختر سرفرك
https://tickettool.xyz/manage-servers
ثم اذهب Panel configs
ثم اذهب الى Buttons
ثم اذهب الى الزر اللى تريد تعديله
ثم ضع رتب الإدارة العادية فى خانة Disabled roles

[plain surge]

اى خاصية تريد تعديلها؟

[bright bronze]

المسح و القفل

ذي رتبه السبورت اشيلها؟

[plain surge]

اضغط على الزر تحت Close ticket لخاصية الغلق

و اضغط على الزر تحت Delete ticket للمسح

[plain surge]

هل الإدارة عندها هذه الرتبة؟

[bright bronze]

نعم

[plain surge]

اذا شيلها اه، و ضع رتبة الإدارة العامة فى الخانة اللى بجانبها Disabled roles

[plain surge]

Does the ticket get deleted when you press the lock button?

[cosmic fulcrum]

Yes

[bright bronze]

لمه اكتب امر delete تنمسح

[frank helm]

Any way from which I can delete all ticket in 1 command?

[random torrent]

I need help

I can't botswitch

[bright bronze]

وايضا امر $close اريد ان اغلق هذه الاوامر@plain surge

[woven abyss]

السلام عليكم @plain surge

كنت عايز استفسر عن شئ انا اول امبارح عامل تقديم علي السبورت العربي بس ما جاء لي رد هل الرد راح يجي يوم انتهاء موعد التقديم الشهر الجاي ولا وش ؟

[woven abyss]

@olive eagle

[desert pawn]

Is there a way to allow people access to a channel while preventing them from clicking the create ticket button without having a specified role, and if so, how?

[rustic gale]

Panel Configs -> Buttons -> Create Ticket

Add everyone to the disabled roles, and add the specified role to the allowed roles

[ocean gyro]

is there a way to make it so only certain links are allowed in tickets that get opened?

[pallid sentinel]

.

[cosmic fulcrum]

..

[little falcon]

What does this mean,can someone help me

[stark rune]

1. Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

2. Create a Panel

To create a panel we are going to need to head over to the panel configs on the dashboard.
Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and your ready to get started with configuring your panel.
An example of a creating a panel is shown below.

3. Send the Panel to a Channel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard.
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq.
An example of a sending a panel is shown below.

Having a Problem Sending the Panel?
Do $debug in a channel with Ticket Tool and make sure it has all the necessary Discord permissions.

[vague cosmos]

@little falcon

[jade topaz]

is it possible to make it so i get pinged when someone opens a ticket

[humble sequoia]

How to automatically ping my support team on a ticket?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to ping your support on
4. Open the Ticket options menu
5. Click on Edit Ticket Message
6. In the Message Content use one of the role mention syntax (**{@Role Name}** / **{Role ID}**)
7. Save changes

Note: For this to work properly, Ticket Tool requires the Mention Everyone permission. Or the role must have the Allow anyone to @mention this role setting enabled

[vague cosmos]

Same should work for you using <@ID>.

[final elk]

hello why when you open a ticket it closes automatically

[jade topaz]

ty

[final elk]

can you write in full please

[vague cosmos]

That shouldn’t happen, are you sure nobody is using the close button?

Also since when does the issue appear?

[cosmic fulcrum]

Can you answer my question

[final elk]

today

[final elk]

yes

[vague cosmos]

What question?

[vague cosmos]

Can you enable logging so we can see how it’s getting closed?

[humble sequoia]

Logging Options

With Ticket Tool, you can customize the behavior the bot takes when logging your tickets! For editing these options follow these steps:

Dashboard ➞ Panel Configs ➞ Logging Options

Logging Channel
Here you will define which channel @humble sequoia will save the Logs in (ticket created/deleted/closed, etc.)

Logs you can save:

➞ Ticket Created ➞ Logs when a ticket is created
➞ Ticket Closed ➞ Logs when a ticket is closed
➞ Ticket Opened ➞ Logs when a ticket is opened
➞ Ticket Renamed ➞ Logs when a ticket is renamed
➞ Ticket Deleted ➞ Logs when a ticket is deleted
➞ Transcript Saved ➞ Logs when a ticket is saved

Select with (disable) or (enabled) which logs you would like

Below you can see an example of what the Logging Options will look like:

[vague cosmos]

Not with TT.

[cosmic fulcrum]

@vague cosmos

[vague cosmos]

Dashboard > panel config > general > two step close

[rustic gale]

Two step close, not two step ticket

[vague cosmos]

Thanks.

[iron night]

Gave +1 Rep to @rustic gale

[ocean gyro]

ok thats what i thought. thank you

[iron night]

Gave +1 Rep to @vague cosmos

[bright bronze]

@plain surge

[velvet zealot]

Can I move the ticket to a separate group when creating it?

[pseudo ravine]

Hey there. You can set the category when opening/creating a ticket

Dashboard > Panel Configs > Category

[plain surge]

بعتذر عن التأخير في الرد
فى القائمة اللى اخترت منها Panel configs، اختر Command configs

[bright bronze]

شكرا حليتها

[plain surge]

تمام 👍

عيد سعيد عليك

[bright bronze]

بس احتاج كيف اسوي log وكل تكت تتسجل فيها

[bright bronze]

Thank you

[iron night]

Gave +1 Rep to @plain surge

[plain surge]

تفهم انجليزي؟

[bright bronze]

يب

[pseudo ravine]

Hey there. What button was pressed when you received the error?

[humble sequoia]

Logging Options

With Ticket Tool, you can customize the behavior the bot takes when logging your tickets! For editing these options follow these steps:

Dashboard ➞ Panel Configs ➞ Logging Options

Logging Channel
Here you will define which channel @humble sequoia will save the Logs in (ticket created/deleted/closed, etc.)

Logs you can save:

➞ Ticket Created ➞ Logs when a ticket is created
➞ Ticket Closed ➞ Logs when a ticket is closed
➞ Ticket Opened ➞ Logs when a ticket is opened
➞ Ticket Renamed ➞ Logs when a ticket is renamed
➞ Ticket Deleted ➞ Logs when a ticket is deleted
➞ Transcript Saved ➞ Logs when a ticket is saved

Select with (disable) or (enabled) which logs you would like

Below you can see an example of what the Logging Options will look like:

[bright bronze]

تسلم

[plain surge]

هذا كيف تسوى log

يومك سعيد اخى

[lament scarab]

Is there a way to stop non support staff members from closing their tickets?

Ping with response ^

[pseudo ravine]

Hey there. You can go to the Dashboard > Panel Configs > Buttons > Close Ticket > Support Team Only

[lament scarab]

Is it premium only?

Or can everyone do it

[pseudo ravine]

It's free

[patent turret]

1. is there a way to make the bot auto delete old channels?
2. is there a way to make it not post a physical file when it gives us the transcript?

[pseudo ravine]

Hey there.

1. You can have an Automation going to check if a message hasn't been sent for a specified amount of time and it'll close/delete after that (Note: This is a premium feature)
2. Unfortunately there is no option for that

[patent turret]

1. thank you. ill look into that now.
2. dang. there should be an option to turn that off to make the channel not look so cluttered

[iron night]

Gave +1 Rep to @pseudo ravine

[pseudo ravine]

You can make a suggestion for that, by running s!suggest (suggestion here) in #🤖│bot-spam

[shut bolt]

Don't suggest that

[pseudo ravine]

And you're welcome, glad I could help. If you have any other questions/issues, don't hesitate to reach out again

[shut bolt]

I'll explain why

[patent turret]

im assuming im looking to make an advanced automation?

[pseudo ravine]

Yes

[patent turret]

listens intently to weird letter name guy

[shut bolt]

Right now the only way for the transcript to not be sent as a file is if it where stored on a different location than your Discord channel, saving it on our servers and due to privacy reasons it's not viable at all, for now it's not possible but from a time ago the developer has been considering creating a feature that allows transcripts to be saved to a Google Drive account you set up.

That's why suggesting this isn't viable, at least not now

[pseudo ravine]

pablo saves the day!

[shut bolt]

Thanks for assisting him @pseudo ravine

[iron night]

Gave +1 Rep to @pseudo ravine

[patent turret]

oooo the google drive option would work. long as you can have it send to a specific folder in your drive

[shut bolt]

Yup! Right now it's just an idea tho, but it would be great to see it :)

[patent turret]

keep up the good work @shut bolt

[shut bolt]

[patent turret]

how do i get my premium role btw?

[shut bolt]

There we go

[patent turret]

💙

hmmm

it only allows a check for 2 days. any way to make it longer?

[shut bolt]

@pseudo ravine all yours again mate

My work here is done

[pseudo ravine]

lmao

[shut bolt]

[patent turret]

https://tenor.com/view/funny-husky-pup-sneeze-dog-gif-15590446

[pseudo ravine]

Unfortunately 2 days is the maximum duration

[patent turret]

F

new suggestion. give us a text box that lets us type how long

wait

https://i.imgur.com/i704dYX.png

it wont delete closed tickets. which is what i was looking for

[pseudo ravine]

Seems like you can only choose either Close or Delete

[patent turret]

yes, but i was hoping it would auto delete already closed channels

so i dont have to go and delete them when i reach my 50 channel limit

[pseudo ravine]

2 days is the maximum duration from the pre-made list of durations, but the maximum is 7 days if you use seconds

[patent turret]

ohhhh

well it still wont auto delete old closed channels

[pseudo ravine]

I'm pretty sure it only applies to newly created tickets after saving the changes

[jade topaz]

how to make tickettool delete inactive ticket channels

[vague cosmos]

Hey @jade topaz you can do that with automations which is a premium only feature.

[jade topaz]

okay ty

[vague cosmos]

No worries, did you have any other questions?

[long pawn]

Is possible that a admin can create a ticket with an specified user ?

[vague cosmos]

Hey @long pawn if a admin has opened a ticket they can use /add @user to add someone to the ticket.

[long pawn]

That work, thanks

[iron night]

Gave +1 Rep to @vague cosmos

[vague cosmos]

Happy to help. Did you have any other questions?

[long pawn]

Yeah, for curiosity, when I get to 9999 tickets, what happend ?

Reset to 0?

[vague cosmos]

It will continue to count, I'd guess? I never tested it.

[jovial hearth]

Hello, i need to do a backup of my server, it's possible to migrate or exp/import setting from my dashboard to integrate it on the new serv ?

[humble sequoia]

Config Backup & Restore (Server Owner Only)

The Backup and Restore feature allows you to transfer your panels, tags, and all settings to a new server, even if the server the settings were created has been deleted! You will want to copy the whole key.

First, go to your server's Dashboard ➞ then Server Configs ➞ under Config Backup & Restore (Server Owner Only) click on Old version can be found here and generate a new backup key by pressing the green button. Now, a key should be generated in the box above. You may need to refresh the page to see this.
Once you have your backup key, navigate to the same page on the new server. Copy the key on the Restore from backup key field.
Now you can choose what you want to copy. Finally, press the green Restore Configs button.

IMPORTANT NOTE

- We suggest you keep this backup key somewhere safe, in case your server is deleted so you are able to recover your panel's settings.
- This feature is only usable by the server's owner

[vague cosmos]

@jovial hearth see above.

@long pawn it will indeed continue, as you can see here on a ticket I have.

[long pawn]

Oh! I see, thanks. Yeah a lot of tickets

[iron night]

Gave +1 Rep to @vague cosmos

[vague cosmos]

No worries, did you have any more questions?

[long pawn]

No for the moment I dont have any other question, thanks have a great day!

[scenic cliff]

can someone tell me if there's an option to ping staff member if someone clicks on "I have more questions" when requesting ticket closure

[north crag]

؟؟

[vague cosmos]

Looks like your PayPal denied the payment.

[gilded verge]

User Settings->Billing->Edit Payment methods->Delete your payment method and then go make new one... u can make same as u had and payments will work again...

[vague cosmos]

Did they fix that? Because for me that didn't work last time.

[scenic cliff]

?

[gilded verge]

yup, but if that not works, you need log in to your paypal account->click the gear icon (next to logout)->payments tab->automatic payments->revoke access for discord payment->and repeat as in my last message: User Settings->Billing->Edit Payment methods->Delete your payment method and then go make new one

[vague cosmos]

You mean when they cancel the close request?

[scenic cliff]

Yes

[vague cosmos]

I don't think you can send an automatic message after, so you'll need to add it to the close request message.

[scenic cliff]

It's impossible to do that I think

[vague cosmos]

Dashboard > Panel Config > Messages > Edit Close Question

There you can edit the close question and tell a user to mention X if they have more questiomns and cancel it.