🆘│community-support

[vague cosmos]

You can use a Bloxlink intergration in Ticket Tool, but that is premium.

It would require to link your account to the other bot, @umbral badger.

[muted timber]

السلام عليكم

وين الدعم الفني عندي مشكله

[vague cosmos]

مرحبًا ، كيف يمكنني مساعدتك؟

[muted timber]

كيف احدد الرولات اللي يظهر عندها التكتات المفتوحه و يقدرون يكتبون فيها

قولي

[vague cosmos]

تريد تغيير من يمكنه رؤية التذاكر ، أليس كذلك؟

[muted timber]

اوريد أن أضيف من يمكنه أن يري التذكره

قول لي الطريقه لو سمحت

[vague cosmos]

لوحة المعلومات> تكوين اللوحة> الإذن> تم فتح تحرير فريق الدعم

[muted timber]

؟

لم افهم شيء

[teal grail]

تحتاج مساعدة؟

[muted timber]

ماذا افعل

[muted timber]

يب

[teal grail]

ماذا تحتاج؟

[muted timber]

.

[teal grail]

فريق الدعم؟

[muted timber]

رد لو سمحت

لزت احتاج المساعده

@vague cosmos

[muted timber]

أخبرني ماذا افعل هنا

[teal grail]

Dashboard > Panel Configuration > Permission > Edit Support Team opened

هل فهمت؟

[vague cosmos]

لا حاجة إلى ping ، لكنني أعتقد أن Hoodie يتحدث اللغة العربية ، فقد يكون قادرًا على مساعدتك

[muted timber]

انهو لم يفهمني

[muted timber]

ولم يرد علي ليس هناك افضل منك لمساعدتي

[vague cosmos]

انظر الى هذا.

خلاف ذلك ، سوف تحتاج إلى شخص يتحدث العربية.

[muted timber]

اول خيار اين هو

[muted timber]

لكنك تتحدث العربيه

[vague cosmos]

نعم ، مع مترجم.

[teal grail]

إنه موقع أداة التذاكر

[vague cosmos]

Hoodie, want to do this one as you speak Arabic? 😛

[muted timber]

اين اضغط ؟

[teal grail]

I speak Arabic yes

[teal grail]

?

اتبع الطلب

[muted timber]

هل يمكنك أن تأتي خاص

[teal grail]

👍

[muted timber]

لقد ارسلت لك رساله في الخاص رد علي هناك

[flat mulch]

ازاى احدث تكت من غير ما امسح القديمه

[vague cosmos]

ماذا تقصد بالضبط؟ هل تريد للمستخدمين فتح المزيد من التذاكر؟

[flat mulch]

عايز اغير تكت دى ل دى من غير ما امسح

[vague cosmos]

Typo...

[humble sequoia]

رسألة لوحة التذكره

رسالة لوحه التذكره هو المكان الذى يمكن للاشخاص منه عمل تذكره
لتعديلها وجعلها افضل اذهب الى
Dashboard --> Panel Configs -> Settings -> Panel Options -> Edit Panel Message

[vague cosmos]

@flat mulch

[graceful frigate]

Hi TT guys, I have a couple questions for you. Most importantly, is there a way I can create a transcript of a ticket without having the proper perms to access the dashboard? Server manager never set a transcript channel and also doesn't seem to have the time to respond to my msgs lol

[flat mulch]

بعد ما اعملتها

[teal grail]

Back

هل تحتاج مساعدة؟

He need help?

[vague cosmos]

Hey there, you can use the $transcript command.

[graceful frigate]

Ok I try

[vague cosmos]

But you'll need to set a transcript channel for that, and it requires access to the dashboard.

[vague cosmos]

تحتاج إلى تحديث اللوحة.

[flat mulch]

@teal grail نعم انا عملت تكت ظبطها عايز اعمل ليها تحديث من غير ما امسح تكت من شنل هل فى طريقه

[flat mulch]

نعم بظبط

[graceful frigate]

Yea the command didn't work. So basically the answer is no?

[vague cosmos]

What error did you get?

That there is no transcript channel set?

[graceful frigate]

Transcript channel not set lol

[teal grail]

انا لا افهمك اسف

[vague cosmos]

Dashboard > Panel Config > Transcript

Set the transcript channel there and then it works.

[teal grail]

yes

بعد تحديث الروبوت ، لن تحتاج إلى حذفه

[graceful frigate]

nooo my specific issue is that I don't have proper perms to access the dashboard. And the guy who does doesn't have the time of day for me lol. And I just wanted to make a copy of this ticket before it gets deleted

[vague cosmos]

@graceful frigate does he have time to give you dashboard access, as that is pretty easy. See below:

[humble sequoia]

Dashboard Roles

Any role you put there will have full access to the ticket tool dashboard. The server owner and users with admin permissions already have access to the dashboard.
Be careful of which roles to put here

Jun 10, 2023, 8:24 PM

[vague cosmos]

If not, there is no way to get the transcripts if you delete the ticket.

[flat mulch]

Okay Thank you for helping me

[iron night]

Gave +1 Rep to @teal grail

[teal grail]

❤️

[graceful frigate]

Ohh so he can let me manage the tt config and stuff without giving me additional perms in the server? Ok good idea I'll try that ty!

[vague cosmos]

Yea, then you can indeed manage the bot from the dashboard.

[graceful frigate]

I think this is just what I needed actually, tysm! And my other question was is there any way to earn tt premium aside from $? Like you know voting for the bot or maybe like a in-house server currency or smth?

[vague cosmos]

No problem and yes you can get @humble sequoia by voting. If you do $vote in #🤖│bot-spam it gives you all the information you need.

[graceful frigate]

🇹 🇾 😁

[vague cosmos]

No problem, did you have any more questions?

[graceful frigate]

Not atm, that was it 😄

[vague cosmos]

Alright, if you've any more questions feel free to ask them. ❤️

[raven totem]

Hey, can someone please tell me how I can make custom buttons on the ticket tool? it says name:id but i have no idea how it works, tried like 20 diff things, i'd love some help

[graceful frigate]

Thank you for helping me @vague cosmos

[iron night]

Gave +1 Rep to @vague cosmos

[vague cosmos]

Hey, where do you want the custom buttons exactly? Do you mean a custom emoji?

[raven totem]

Custom emoji, yeah, on the opening panel so basically in the thread

it's like " ✉️ Open a ticket here"

but i want to change the emoji to a custom one

[teal grail]

hmm

[vague cosmos]

Dashboard > Panel Config > Buttons > Edit the Create Ticket Button

[humble sequoia]

How do I get the ID of Roles/Channels/Emojis?

Ticket Tool has a useful command that helps you get the ID of various things like channels, roles, emojis, and your server.

Just use the command </id:1029797400174399546> <#channel/@role/:emoji:>. Now copy everything, including the brackets <...>, to your dashboard (or wherever you want it)
If you want the server ID, just use the command without any option.

Examples:

Server ID: $id ➝ 509192800865353738
Roles: $id @Role ➝ @humble sequoia
Channel: $id #channel ➝ #🤖│bot-spam
User: $id @user ➝ @copper owl
Emoji: $id ➝ ![ttonline](https://cdn.discordapp.com/emojis/818757771310792704.webp?size=128 "ttonline")

[vague cosmos]

With the ID command you can get the ID of the emote you want to use; that is what you place at the button emoji.

@raven totem is this clear enough? 🙂

[raven totem]

Looks promising, going to give it a try, thank you so much.

[vague cosmos]

No worries! Did you have any other questions?

[raven totem]

got it, awesome thank you @vague cosmos

[iron night]

Gave +1 Rep to @vague cosmos

[vague cosmos]

No worries, happy to help! Did you have any other questions, @raven totem?

[raven totem]

not atm

[vague cosmos]

Alright, if you've any questions in the future let us know.

[graceful frigate]

Hey so sorry to ask such an off-topic question, but how do you do this exactly? Like how the command is highlighted or whatever? Been wanting to know for the longest but idk where to ask just general Q's about using discord at lol

[vague cosmos]

Hey, if you link a user; votes you make will go to that user and not yourself.

[graceful frigate]

oh nooo sorry, I want to know how to make the command like that (with the black behind it) because I am a support staff on a server where I am telling ppl what commands to use all day lol but mine just look like this:

;s b 23 1
You see?

[vague cosmos]

Oh, that's not really a question for here but:
inline code = `inline code`
code block = ```code block```

[graceful frigate]

lol hence my apology for asking such an off topic question xD

[vague cosmos]

No worries.

[graceful frigate]

uh what's the difference between inline code and code block? ohhhh I think I see

like this?

[vague cosmos]

Codeblock is used to share code, while a inline is mostly for commands like $ping.

[graceful frigate]

AWESOME THANK YOU! LOL thank you for helping me @vague cosmos 🙂 cheers!

[iron night]

Gave +1 Rep to @vague cosmos

[vague cosmos]

No worries, happy to help.

No?

[pseudo ravine]

Hey there. Are you receiving an interaction failed error?

Could you please run /debug in your server and send me the message link that it sends?

Take your time

Are you the owner of the server?

[graceful frigate]

try $debug

[pseudo ravine]

well that would be why

[graceful frigate]

nvm don't listen to me 😄

[pseudo ravine]

No worries

Is it still not working?

So it’s working just fine?

[jade topaz]

where can i change this text
Support will be ...

[humble sequoia]

Ticket Message

The Ticket Message is the first message sent by the bot on a new ticket. To customize it head over to your Dashboard ➞ Panel Configs ➞ Ticket ➞ Edit Ticket Message

[jade topaz]

Thanks

[vague cosmos]

No worries.

[muted timber]

السلام عليكم

[teal grail]

هل تحتاج شيئا؟

[safe stratus]

Hi, how can I make it so I can open multiple tickets at once?

[humble sequoia]

How do I limit the number of tickets a user can create?

There are mainly two ways to limit how many tickets an individual user can create:

Global Limit

You can restrict the amount a user can open across all your panels by following these steps:
> 1. Go into your Dashboard
> 2. Open the Server Configs tab
> 3. Update the Global Ticket Limit field
> 4. Save changes

Panel Limit

Secondarily you can also set a limit per panel, meaning that a single user can open a certain amount of tickets on the given panel. Note that the Global Limit takes precedence upon Panel Limit, to set the latter follow this procedure:
> 1. Go into the Dashboard
> 2. Open the Panel Configs
> 3. Open the Limits options menu
> 4. Update the Open tickets each user counter
> 5. Save changes
When the Open tickets all users limit is hit, users won't be able to create more tickets.

[floral jolt]

hello, ticket tool bot won't work for me because it only says "application did not respond"

[pseudo ravine]

Could you please run /debug in your server and send the message link it sends?

[floral jolt]

alright

still not working

[pseudo ravine]

Does Ticket Tool have access to view that channel?

[floral jolt]

yes, it's a public channel

I had one and it was working and I deleted the message because I wanted to configure it (probably wasn't best idea in hindsight) and now it won't let me put it back

[pseudo ravine]

Ok, It seems like Ticket Tool does not have the Send Messages and Manage Messages permissions inside that channel. Which is why the application is not responding

[floral jolt]

ill look at it

it worked, thank you!

[pseudo ravine]

You're welcome, glad I could help. If you have any other questions/issues, don't hesitate to reach out again

[floral jolt]

alright!

[jade topaz]

how do i put where a role can see the tickets with out giving it kick/ban perms or like giving it administrador

[humble sequoia]

How can I grant my team access to tickets?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to grant access to
4. Open the General options menu
5. Select your Support Team Roles
6. Save changes

[jade topaz]

not work

[pseudo ravine]

You will need to make a new ticket, it won't work on currently open tickets

[jade topaz]

ty

Thanks @pseudo ravine

[iron night]

Gave +1 Rep to @pseudo ravine

[pseudo ravine]

You're welcome, glad I could help. If you have any other questions/issues, don't hesitate to reach out again

[gloomy wind]

hey yall, would you be able to make a ticket open up a post in a community forum?
i want to make a system where people can show off their artistic talents, where the forum post is titled "(name's) portfolio", but i'd like to make the ticket bot open these up inside a forum

nvm, dont think u can

[scenic plinth]

No, ticket tool cannot open tickets in community forum style.

[uneven bear]

Alright so my question is, i want to add a image to my ticket so that the person knows what to do.

[idle flint]

On the dashboard > Panel Configs > Ticket > Ticket Message, there are a few fields where images can be used. The images need to be entered in the form of a URL - therefore you should upload your image to a form of online storage (or post it to discord and use the "copy link" feature)

[uneven bear]

Thanks sir , do you mean the field editor button, there's a option to paste image link.

And plus i cant access that, is it a premium thing

[vague cosmos]

Most of editting of the embed is premium yes

[vague cosmos]

This is one of them

[uneven bear]

Is there anyway that when a person opens a ticket, there will be a page where they have to fill out the space so that the one seeing the ticket will automatically get the info.

[humble sequoia]

Pop-up Forms

A Discord Form lets the user answer individual questions in a pop-up Form, which then displays the answers in the ticket message. This can save time if you already know what you want to ask the user.

Setup Forms

Forms can be enabled under Panel Settings > Form Options > Edit Forms Options. In the new pop-up window, you can now enable and edit your own Form.

Form Options

You can add up to 5 questions in the Discord form. This is a Discord limitation. Each question can have a placeholder in the input field, a minimum and maximum input, multi-line, and also the option to have the answer required.

Options

Question Title ➞ Your Question goes here
Question Placeholder ➞ The placeholder text in the input field
Required ➞ If enabled, the user has to answer this question, to submit the form
Multi-Line Input ➞Allows the user to input multiple lines
Minimum and Maximum Input ➞ Set a minimum and maximum input value for the user

Displaying the Answer

To display the answers from the user, you need to enable Auto display form results on the ticket message as an additional embed

In case you don't want a second embed, go into your Panel Configs > Ticket Options > Edit Ticket Message. In there you use the variable {create.form.x} and just replace x with the number of your question. For example, the response to Question 1 can be displayed with {create.form.1}. If you don't use this variable, the response from the user is lost.

[uneven bear]

WOW DUDE BOT WAS FAST ENOUGH

oh so the term is pop up form

[vague cosmos]

No, I did give it a command.

Yes, that gives you the option to make questions they can fill in to show in the ticket.

[uneven bear]

Thanks buddy!!

[vague cosmos]

No worries. Did you have any other questions?

[distant blade]

How do I ping a role in my welcome message? (Not embed)

[humble sequoia]

How to automatically ping my support team on a ticket?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to ping your support on
4. Open the Ticket options menu
5. Click on Edit Ticket Message
6. In the Message Content use one of the role mention syntax (**{@Role Name}** / **{Role ID}**)
7. Save changes

Note: For this to work properly, Ticket Tool requires the Mention Everyone permission. Or the role must have the Allow anyone to @mention this role setting enabled

[distant blade]

Thank you.

[vague cosmos]

No worries, did you have any more questions?

[distant blade]

No.

[uneven bear]

nope

[uneven bear]

Bro where can I see this option of enable creation form

In dashboard ofc

[vague cosmos]

Read this.

[uneven bear]

And bro, if i want only my team to close the ticket how do I allow it

[vague cosmos]

Dashboard > panel Config > buttons > edit close and make it support team only

Afk now

[jade topaz]

I want to make more than one button. 1. AUTHORIZED APPLICATION for 2. SUPPORT. How? İ use WHİTE TİCKET TOLL

[uneven bear]

Are you there rn ?

I want the channel link to be showed, not like this in url form

[vague cosmos]

What do you mean exactly?

[vague cosmos]

Is it in a form? Then you can't show the channel link directly, as it will always be in a codeblock.

[vague cosmos]

Oh I gotcha, see below. Wasn't awake enough.

[humble sequoia]

Multipanels

For more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Panel -> Attached Panels

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[vague cosmos]

That's answered using a form, or?

I'll be afk again, but on pc when back.

[uneven bear]

Yes thats answered in a form.

[vague cosmos]

Gotcha, I'll take a look when I'm at pc soon

[uneven bear]

Sure ping me pls while saying or i will miss it lol :dead:

[vague cosmos]

Hey @uneven bear can you try the following (see message below) and include the following in the message, where you replace x with the question number of the message:
{create.form.x}

[humble sequoia]

Ticket Message

The Ticket Message is the first message sent by the bot on a new ticket. To customize it head over to your Dashboard ➞ Panel Configs ➞ Ticket ➞ Edit Ticket Message

[uneven bear]

howz that gonna help 😅

[vague cosmos]

Because then you might be able to display the link directly.

and that is what you wanted. 😛

[uneven bear]

💀

[vague cosmos]

But I think it just comes in a codeblock again, meaning it's not possible.

@uneven bear if you put it indeed as how I said, above the embed it will direct link.

Just tested it.

[uneven bear]

Alright so it works thank

[iron night]

Gave +1 Rep to @vague cosmos

[vague cosmos]

Yep if you do it in the message and not the embed at least, didn't test the embed.

[dreamy monolith]

How do I make a ticket

[fair idol]

can someone help me to make a ticket

[vague cosmos]

@dreamy monolith @fair idol what do you both mean exactly? How to make a ticket in your server?

[fair idol]

yea

[stark rune]

1. Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

2. Create a Panel

To create a panel we are going to need to head over to the panel configs on the dashboard.
Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and your ready to get started with configuring your panel.
An example of a creating a panel is shown below.

3. Send the Panel to a Channel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard.
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq.
An example of a sending a panel is shown below.

Having a Problem Sending the Panel?
Do $debug in a channel with Ticket Tool and make sure it has all the necessary Discord permissions.

[dreamy monolith]

Yea

[vague cosmos]

See this message. 🙂

[fair idol]

what do i do from here i don’t understand

[vague cosmos]

You can edit the close question, but the rest is premium. Since you made a panel, can you go to panel config on the dashboard, then you have a send button to send the panel.

[dreamy monolith]

Oops wrong ss

I don’t know where to go

[vague cosmos]

Can you click on the avatar right top and try to login? Looks like you aren't logged in.

[fair idol]

there is no send button

in panel configs

[vague cosmos]

@fair idol there is.
@dreamy monolith can you do a /permissionlevel in the server and send a screenshot of the response?

[dreamy monolith]

In here?

/permissionslevel

[vague cosmos]

No, run the command in your server and then make a screenshot of the response you get.

[fair idol]

oh i’m on it

it didn’t load properly that’s why

what do i do once i’m on it?

[vague cosmos]

You're at the dashboard now? See this, start at step 2.

[uneven bear]

Wait i got lost again what do i do here

[dreamy monolith]

When is the command thing I don’t know what to click on after I get to the screen

[rich cosmos]

Hello, why can't I edit the Message Panel?

[fair idol]

here is allowed roles the one that helps the people

[uneven bear]

Ghost ping smh

[fair idol]

and also is this page im on what is it exactly for? is it for the opening ticket or is it for like the main message

[vague cosmos]

Discord decided to mute me for helping people.

[vague cosmos]

Can you relog the dashboard?

[uneven bear]

The support thing, is where your specified people can only see the ticket like mod t mod and admin, isn't it @vague cosmos

[vague cosmos]

This is the message users see after creating a ticket.

[uneven bear]

wait dude i am a little confused here, what do I do to get it as link and not as blocks

[fair idol]

so if everyone was allowed to make a ticket the mods are the only ones to see THEIR ticket

[dreamy monolith]

What do I click on I don’t know how to get off this pAge

[uneven bear]

Yup, u can choose the roles

[fair idol]

kk thanks for the explanation

[vague cosmos]

And Discord decided to litteraly remove all messages from here for me.

[uneven bear]

Discord is high dudr

[vague cosmos]

Ok, about what are you confused?

@dreamy monolith please do not DM for support.

[uneven bear]

So yk what i want is link and not blocks, i just want that and i am confused how to do it is it possible for you to show again in pics or so

[humble sequoia]

Ticket Message

The Ticket Message is the first message sent by the bot on a new ticket. To customize it head over to your Dashboard ➞ Panel Configs ➞ Ticket ➞ Edit Ticket Message

[vague cosmos]

You'll need to put the {create.form.x} where x is the question number in the opened message and not the embed.

First one, @uneven bear.

[uneven bear]

So i have to come here, and do what then

[left compass]

Is there Arabic technical support?

[vague cosmos]

Do you see {user} Welcome? There you can place the {create.form.x}.

[manic coyote]

yo guys

[left compass]

Is there Arabic technical support?

[manic coyote]

who could help me with sum

[humble sequoia]

@manic coyote, we would love to help you, but if you don't tell us what you need help with we can't help you :(

[vague cosmos]

لا تطلب أن تسأل فقط اسأل.

[fair idol]

and also is the support team only should i enable it

[left compass]

يعني مافي دعم فني عربي ولا؟

[vague cosmos]

Depends, what you exactly want.

[manic coyote]

i wrote /debug and cleared the cache and then i tried to create a ticket and it said ticket not found

[uneven bear]

Depends if u want or not

[manic coyote]

in my serv.

[vague cosmos]

يوجد ، لكنه مغلق حاليًا. يجب أن يفتح اليوم مرة أخرى ، هل يمكنني مساعدتك؟

[teal grail]

Hi

[vague cosmos]

Can you send a screenshot of the error?

[teal grail]

Need help?

[left compass]

صحيح هل اقدر اشتري البوت بل كرديت؟

[manic coyote]

oke

[vague cosmos]

@teal grail can you do the Arabic one eventually?

[teal grail]

Ok

[teal grail]

ماذا تحتاج @left compass

[left compass]

هل اقدر اشتري البوت بكرديت.؟

[vague cosmos]

Did you delete a panel?

[manic coyote]

no

i wrote

/debug

[fair idol]

what is it for

[manic coyote]

and cleared the cache

[teal grail]

هل تنوي شراء الروبوت المميز؟

[vague cosmos]

If you go to the dashboard > panel config > click the update button you can update the Discord message; can you try that?

[left compass]

صحيح ب عمله الكرديت

[teal grail]

مع بطاقة الائتمان؟

[manic coyote]

sure

how do i get into my dashboard?

[vague cosmos]

Support Team only?

It allows only support team roles you did set, to use it.

[humble sequoia]

https://tickettool.xyz/manage-servers

[teal grail]

يمكنك شراء الروبوت على الفتنة

[left compass]

يا اخي مافهمتني انت هل اقدر اشتري الروبوت بعمله الكرديت ليس بطاقه

[teal grail]

أعتقد ذلك

[left compass]

كيف؟

[uneven bear]

Brother just tried it works, but is there anyway I get it like this:-

[teal grail]

#🎫│make-a-ticket

[vague cosmos]

@manic coyote in case you missed it.

[teal grail]

Biling

[manic coyote]

yo yo

[vague cosmos]

Did you save it? 👀

[manic coyote]

i cant find dashbooad

[vague cosmos]

@manic coyote see this link.

[humble sequoia]

https://tickettool.xyz/manage-servers

[manic coyote]

ya

[fair idol]

to use the tickets

[humble sequoia]

━━ Biscuit's inquiry has been moved to a ticket ━━

[uneven bear]

uh yes, so is there anyway I get it like this lol

[fair idol]

so if i put staff would only staff be able to use it

[vague cosmos]

@fair idol yes.

@uneven bear can you send a screenshot of the dashboard and what you changed?

[fair idol]

so like

[uneven bear]

Did not change anything my outcome was just like urs, it's the same

{User} welcome {create.forum.1}

[vague cosmos]

It's not, you're using {create.forum.1} while it has to be {create.form.1}.

@fair idol if you set support team roles and make for example the create ticket support team only, only people in the support team can use it.

[fair idol]

is the alllwed roles for people who can claim

the ticket or is it for people who help

[long sundial]

@left compass مرحبا اخوي هل تمت مساعدتك بشكل صحيح ؟ اذا لا اطرح سؤالك مرة اخرى لي وسوف اقوم بمساعدتك معك الدعم الفني العربي .

[vague cosmos]

Yes, but you need to turn the Support Team Only on and claiming is a premium only feature.

[uneven bear]

Sorry but what's the difference?

[fair idol]

i’m so confused

[vague cosmos]

The letter u. 😉

[fair idol]

so it to help people the allowed roles

[uneven bear]

Your question is so eazy and how u don't understand;-;

[left compass]

هل اقدر اشتري البوت ب الكرديت لان يقولو لا؟

[fair idol]

i’m slow

i’ve got dyslexia and i can’t the words properly aswel

[long sundial]

، يمكنك الحصول على برميوم مجاني من خلال التصويت للبوت كل 12 ساعة. أنت بحاجة إلى 6 تصويت على الأقل عن طريق كتابة
$vote > #🤖│bot-spam .

[vague cosmos]

@uneven bear not everyone is even fast, @fair idol what isn't exactly clear? In what way do you want to use it, so I can explain it in a better way.

[uneven bear]

Nvm just checked i have written it {create.form.1} but it doesn't come as embedded like the ss I shared

[fair idol]

i want to use it to support people

[uneven bear]

Sowwy

[fair idol]

for help but i don’t understand the allowed roles

[left compass]

هل تتعاملو بل كرديت؟

[vague cosmos]

You can't do it in a embed @uneven bear, only in a message as far I was able to test.

[uneven bear]

Any idea how they did it?

[vague cosmos]

@fair idol okay, so you want people to see a ticket, if they're part of the "support team"?

[muted timber]

انت لو تفهم في اعدادات البوت ساعدني في شي خاص

[vague cosmos]

@uneven bear no sorry, but maybe someone of the support team does ( #🎫│make-a-ticket)

[fair idol]

yea

[long sundial]

اذا كنت تقصد كرديت التابع الى بوت العربي المشهور فى لا

"لن اقوم بذكر اسم البوت لانه ممنوع"

[uneven bear]

Should I make a ticket?

[humble sequoia]

How can I grant my team access to tickets?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to grant access to
4. Open the General options menu
5. Select your Support Team Roles
6. Save changes

[teal grail]

?

[vague cosmos]

@fair idol see above.
@uneven bear I think in your case it's the best, so someone of the support team might have a solution.

[fair idol]

i understand now

[left compass]

حياك

[fair idol]

do i turn on support team only

[vague cosmos]

It's not needed, if you follow the steps above.

[fair idol]

ok

[uneven bear]

Bro i worked so much on tickets and the noob sv ownerr tells i don't like any of it i am deleting it all, and then she asks me how do u do this that. I mean how pissed off i am rn

[teal grail]

what you need @uneven bear?

[fair idol]

once i saved it what shall i do

[uneven bear]

So i want this outcome but my outcome comes in blocks and all

[vague cosmos]

It should be fine then. 🙂

@uneven bear I told you what to do, also what you did wrong.

[uneven bear]

Nothing bro, i just want it to be embedded lol

[teal grail]

Do you want to remove the black part?

[vague cosmos]

You're using {create.forum.1} instead of {create.form.1} and as I said, I don't think you can do it in a embed, with the direct link.

[teal grail]

Yupe

[teal grail]

You can

[uneven bear]

Noo bro i did it as {create.form.1} i wrote it wrong here

[vague cosmos]

Not sure what is causing it in that case, I'd suggest you to open a ticket in #🎫│make-a-ticket.

So the staff can take a look at it and assist you better.

[teal grail]

this is a form?

[uneven bear]

My outcome comes like this whereas i wanted it to be just like the one I sent

[uneven bear]

Yup

[teal grail]

Manage Channel

[fair idol]

it has permission idk why it’s doing thsi

ok thanks mate cheers 🍻

[vague cosmos]

As I said, open a ticket so the support team can assist you.

[fair idol]

i thought we where allowed to do custom emojis?

[teal grail]

Emoji

Your emoji is invalid

[vague cosmos]

You're using a invalid emoji. You were using emoji text at the button text.

[fair idol]

oh

[vague cosmos]

Which button do you want to edit?

[teal grail]

Back

[fair idol]

i deleted the emoji in the button text

[uneven bear]

Did that but if someone knows...

[fair idol]

but it still says the same thing

[teal grail]

It is no longer possible to link to the conversation you want to post, due to Discord authorization.

[vague cosmos]

@fair idol what button are you trying to edit?

[fair idol]

the butting text

[humble sequoia]

━━ Abd!'s inquiry has been moved to a ticket ━━

[fair idol]

button

[teal grail]

What?

[vague cosmos]

Yes, but of which button? Create, close?

[fair idol]

create

[vague cosmos]

Gotcha, can you send a screenshot of what you got now at the dash?

[fair idol]

what

[teal grail]

Possibly the id must be wrong

[fair idol]

which dash ?

[fair idol]

it Cant be i copied and paste it

[vague cosmos]

Dashboard > Panel Config > Buttons > Create Ticket > Edit button

[teal grail]

yes

[vague cosmos]

@teal grail I got it, lets not confuse him even more. ;P

@fair idol can you send a screenshot like that for me?

[teal grail]

@fair idol One question, is the emoji animated?

[teal grail]

LOL

[fair idol]

i’m not a he

[teal grail]

<:Name:ID>

[fair idol]

are u joking

[teal grail]

$id

[vague cosmos]

Sorry! Also, since it's a custom emoji can you see the following?:

[humble sequoia]

How do I get the ID of Roles/Channels/Emojis?

Ticket Tool has a useful command that helps you get the ID of various things like channels, roles, emojis, and your server.

Just use the command </id:1029797400174399546> <#channel/@role/:emoji:>. Now copy everything, including the brackets <...>, to your dashboard (or wherever you want it)
If you want the server ID, just use the command without any option.

Examples:

Server ID: $id ➝ 509192800865353738
Roles: $id @Role ➝ @humble sequoia
Channel: $id #channel ➝ #🤖│bot-spam
User: $id @user ➝ @copper owl
Emoji: $id ➝ ![ttonline](https://cdn.discordapp.com/emojis/818757771310792704.webp?size=128 "ttonline")

[vague cosmos]

In your case $id :emoji_19: which will give you the ID, what you need to place at the place where currently :emoji_19: is.

Then it will work.

[fair idol]

$id :emoji_19 :

[teal grail]

In your server

[fair idol]

like that???????

[vague cosmos]

Yes, but in your own server.

[teal grail]

Yes

[uneven bear]

It would take hours right, for someone to reply to my tickets, as they are pretty busy!

Ok thanks lol that was fast

[vague cosmos]

@teal grail can you stop interupting?

@uneven bear you'll get a reply, don't worry about that.

[teal grail]

you want put a link?

[uneven bear]

Thanks brotha

[iron night]

Gave +1 Rep to @vague cosmos

[teal grail]

I believe, I'm just helping

[vague cosmos]

You're currently interupting. Which is kinda annoying.

[fair idol]

i of

[vague cosmos]

@fair idol

Is the emoji in the server?

Can you make sure the emoji shows, like for example when you use the $id command?

[fair idol]

ok

[teal grail]

Do :emoji_19: you did :emoji_19 :

[vague cosmos]

@teal grail can you stop interupting?

[teal grail]

Ok,

[fair idol]

what now

[teal grail]

It's hard to compete with you

[vague cosmos]

@fair idol did the bot reply with an ID now?

[cursive phoenix]

@teal grail please do not interrupt if another user is already helping someone

1. Don't interfere if someone else is already helping someone, it confuses both parties and will make it less convenient. (You can intervene if the person who was helping hasn't answered in 5 mins)

[fair idol]

yea

[cursive phoenix]

Please see the full message here #🆘│community-support message

[teal grail]

Ok

[fair idol]

i think it was being the emoji wasn’t a server emoji and it was an image but i made it now so it’s a server emoji

[vague cosmos]

Copy that whole message (the ID) and place that at the button emoji at the dashboard, if you send it then it will work.

[fair idol]

do i copy what the bot said

[vague cosmos]

Yes, the above part.

[fair idol]

so the bot

[vague cosmos]

Exactly that.

[fair idol]

but i can’t copy it from the bot

do i just write it down instead of copy ?

[vague cosmos]

Can you type it over in the channel and the copy it?

[fair idol]

no

but should i go to desktop and copy the link

[vague cosmos]

You'll need to copy the ID and on the desktop you can select it indeed.

[civic wagon]

Found the issue. It's because you've enabled this button and hence it creates a new embed with responses in codeblocks.

[fair idol]

:emoji_19:

[civic wagon]

But if you were to edit the original ticket embed and put {create.form.1} in it, it'll actually mention the channel.

The image contains both ways, the original embed and by enabling that button.

[fair idol]

i’ve got it now

[teal grail]

copy this

[fair idol]

no i’m supposed to copy the bot

[vague cosmos]

Oh thanks and Hoodie again can you stop interupting?

[iron night]

Gave +1 Rep to @civic wagon

[fair idol]

that’s what miss hepburn said

[teal grail]

5min later

[cursive phoenix]

@teal grail I know your trying to be helpful, but again please do not interfere if someone is already assisting the user

[fair idol]

then maybe it shouldn’t be just one person helping everyone but you should get more mods

[teal grail]

As you said, if you spend 5 minutes I could help, right?

[vague cosmos]

But @fair idol if you put this in the button emoji text, it should work: :emoji_19:

[cursive phoenix]

They were still assiting and speaking in this channel

[fair idol]

i’m going to put the bot

[cursive phoenix]

so there is no need to interfere

[teal grail]

I quit

[vague cosmos]

@fair idol can you tell me where you're having issues exactly now?

[fair idol]

no he left he was a good helping

don’t quit ur a good helping please don’t

[vague cosmos]

Click on the select to hide the emotes, then save te changes and try to send the panel.

[fair idol]

what do i do now it sent

[vague cosmos]

He's indeed, but he's not allowed to interupt.

Also, if you saved it; yes.

[fair idol]

it’s done

but i want to edit the text to someone elese

[civic wagon]

Precisely this. You may refer to the pinned message.

[vague cosmos]

At the same page where you were recently to edit the emoji, you'll also see button text. You can change it there.

[fair idol]

i want to change that bit where do i go to change it

[vague cosmos]

Which one exactly, as I now see multipe things.

I see a button, do you want to change that text or the Ticket created message?

[fair idol]

the bit where it says to create a ticket react with

[vague cosmos]

Oh gotcha!

[humble sequoia]

**Panel Message**

The panel message is where people react to make a ticket. To customize it head over to your Dashboard --> Panel Configs -> Panel -> Edit Panel Message

[vague cosmos]

Is this clear for you?

[fair idol]

no

where do i excatly go to

do i press messge content or something else

[vague cosmos]

Where on the dashboard are you, at the above location?

If so, do you see Embed editior - 1, which is collasped?

[fair idol]

NO

in the edit panel message what do i pres

[vague cosmos]

Embed Editor - 1 to make it popout.

You see it like this, right?

[fair idol]

i don’t u deer stand 😭

[vague cosmos]

Can you send a screenshot of what you exactly see right now on the dashboard, so I can assist better.

[fair idol]

i’m here

[vague cosmos]

Okay.

Can you click on the 3 lines, choose panel config then click on messages and then Edit Panel Message?

[fair idol]

yes i’m here now what to do

YES YOUR BACK! HOODIE!!!!!

[vague cosmos]

You see the Embed Editor - 1 right?

[fair idol]

yea

[vague cosmos]

If you click on that, it will open up and then you can edit the content of the message. Once you did that save it and I'll help you to update the panel message.

[fair idol]

ok

[teal grail]

She could just slide down....

[vague cosmos]

@fair idol just one quick question, you know how to get a message link from your Discord server? 🙂

[fair idol]

yea

and also it won’t let me press thumbnail

URL for some reason ??

[vague cosmos]

That is premium only.

[fair idol]

oh

[vague cosmos]

Those options are premium only.

[fair idol]

why cant i eneter a panel name?

bro what do i cant do a tittle ?

[vague cosmos]

Changing that is a premium only feature too. You're limited to the embed text only with @pseudo glen.

[fair idol]

how do i get rid of the “panel name” at the top

[vague cosmos]

You can't with the free bot.

[fair idol]

ok i’m done now

[vague cosmos]

Okay, did you save it?

[fair idol]

yea

[vague cosmos]

If so, click the 3 lines again and choose panel configs.

[fair idol]

yea

[vague cosmos]

You'll see a few buttons at the top, one of them is update, if you click that and enter the message link from the original message it will update the embed.

[fair idol]

what original message

[vague cosmos]

You did send your panel before, right?

From that message, you get the message link and fill it in when you click the Update button.

[fair idol]

that? u mean

[vague cosmos]

Yes, the second message send by Ticket Tool

@fair idol if you copy the message link from the message and place it on the update button from the dash, the message will update with your changes.

[fair idol]

ik ik i’ve done it but how do i make another button

[humble sequoia]

Multipanels

For more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Panel -> Attached Panels

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[uneven bear]

@vague cosmos they did it for me , do u wanna know how?

[vague cosmos]

Who did, support staff? Also sure.

[fair idol]

what does it meannnnnnnnnnnnnn

[vague cosmos]

What exactly?

Attached panels? The panels you add to the main pael.
Buttons per row? How many buttons you have on each line.

[fair idol]

i don’t understand

in attached panels

[vague cosmos]

There you can add the other panels you created do not add the one you're having active to show them under one message.

[fair idol]

still don’t understand

[jade topaz]

how can i see the tickets history

[vague cosmos]

@fair idol what isn't clear exactly?
@jade topaz what do you mean by ticket history?

[fair idol]

idk i’m tryna make another button for the ticket

[jade topaz]

i have delete the ticket but i want to see it

[fair idol]

so how do i do it

[vague cosmos]

Did you enable logging and saved a transcript? If not, there is no way if it's deleted.

[vague cosmos]

Did you make a second panel?

[jade topaz]

how can i know if that chose on or off

[vague cosmos]

What do you mean exactly?

[jade topaz]

sorry my english so bad

[vague cosmos]

You can ask your question(s) in your native language.

[jade topaz]

How do I know if this is an option enable or not

[fair idol]

no

[vague cosmos]

Enable what exactly?

[fair idol]

no

[uneven bear]

Yes official staff btw it was pretty i blame myself for not being to explain it properly, so what we should have done was.

Put the {create.form.1} here:-

[jade topaz]

saved a transcript

[vague cosmos]

@fair idol do you know how you make a second panel?

[jade topaz]

@vague cosmos

[vague cosmos]

$transcript

[fair idol]

no

[vague cosmos]

Ugh...

Dashboard > Panel Config > Transcript > There you can change the settings for it.

[fair idol]

did u rlly put a sound affect in a text lmao 💀

[vague cosmos]

Dashboard > Panel Config > Click on the + to create a second panel and no? ^

[uneven bear]

Saw it

[fair idol]

u put “ugh”

[jade topaz]

can you give the Website link

[uneven bear]

For what ?@jade topaz

[humble sequoia]

https://tickettool.xyz/manage-servers

[fair idol]

when i press on the +

it says un saved changes

[vague cosmos]

You need to enter a panel name, enter one and then you save.

[fair idol]

where do i put the panel name

[jade topaz]

@uneven bear بتحكي عربي ؟ لانو الانجليزي عندي ميت

[fair idol]

it doesn’t make sense at all

[vague cosmos]

If you click the + you should be able to set a panel name, @fair idol.

[fair idol]

yea but where?

[fair idol]

i’m not on that

[vague cosmos]

Where are you exactly now?

[vague cosmos]

Can you save, scroll a bit up and send a new screenshot? SO I can see the top message (panel name).

[scenic plinth]

Please make an Arabic ticket for your convenience in #🎫│make-a-ticket. Please quit pinging or tagging people here to get your question answered.

[fair idol]

maybe u should’ve had translated that to Arabic

[vague cosmos]

Click the + at the right top to create a new panel.

[fair idol]

i am but it just says un saved changes

and doesn’t do anything

[vague cosmos]

Hey sorry to ping you, but people aren't able to create a Arabic ticket.

@fair idol hmm, I think it's easier for you if someone of the staff helps you one on one. Do you mind open a ticket in #🎫│make-a-ticket?

I know the staff here is amazing to help.

I really think it's easier for you, to get the help you need. 🙂

[fair idol]

nobody will respond

i’ll js search on yt

[vague cosmos]

They will.

If you open a English ticket, the response time is ±30 minutes I believe.

I have to go now too.

[cursive phoenix]

Support responds as quicky as they can, but time of day etc can impact wait times but that being said it shouldnt be too long

[scenic plinth]

For people in America, most are asleep as it is ~4 in the morning. You will be waiting some time as stated when you created your ticket.

[fair idol]

cant someone just tell me in here how to do a 2nd panel

[vague cosmos]

I tried you to explain, but opening a ticket is the best. ^

[dire chasm]

Does anyone know how I can get talking to someone about my account?
It’s saying it has expired (it’s an unlimited subscription so it hasn’t) and to contact support. This happens every few months or so.
I tried creating a ticket but got a response saying I’m in the wrong place.

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[vague cosmos]

@dire chasm

[past gust]

hello I don't know how to program the cool ticket bot please help me

[stark rune]

1) **Inviter Ticket Tool sur votre serveur**.

Premièrement, vous devez inviter le bot dans votre serveur. Si le bot est déjà dans votre serveur, vous pouvez le personnaliser dans votre Dashboard.

**2) Créer un panneau**

Pour créer un panneau, merci de vous rendre dans Dashboard > Panel Configs > Create Panel.
Entrez un nom pour votre panneau (Personnalisez tous les paramètres optionnels comme vous les souhaitez).
Un exemple pour créer un panneau est illustré ci-dessous

3) **Envoyer le panneau dans un salon**

Si vous avez créé un panneau dans le Dashboard, vous pouvez l'envoyer par le bouton Send.
Sélectionnez le salon où vous voulez que votre panneau apparaisse.
Si vous avez d'autres questions, utilisez la commande /help > faq > option 1.
Un exemple pour envoyer un panneau est illustré ci-dessous.

Avez-vous un problème pour envoyer le panneau ?
Faite la commande /debug dans un canal avec Ticket Tool et assurez-vous qu'il a toutes les autorisations de Discord nécessaires.

[vague cosmos]

Depuis que je t'ai vu parler français, @past gust.

[past gust]

Ok

[vague cosmos]

Ce n'est pas ma langue maternelle, je vais donc utiliser un traducteur. Heureusement qu'il y a assez de balises françaises.

[past gust]

Ok merciiiii

[vague cosmos]

You can also open a French ticket in #🎫│make-a-ticket. 😄

[fair idol]

im creating a second panel and i’m confused on what it means by category closed

[teal grail]

hi

[fair idol]

hey

[teal grail]

After the ticket has been closed, the ticket will automatically be moved to that category

[fair idol]

but i don’t want it to go to another category

cant it just disappear ? once it’s closed

[teal grail]

then leave it blank

[teal grail]

you need to delete

[fair idol]

mk

[teal grail]

any more questions?

[fair idol]

will it save

so once i e created a second panel what do i do now

[teal grail]

You can do several things.

[vague cosmos]

@fair idol if you disable two step close: Dashboard > Panel Configs > General > Two step close a ticket will be deleted if you use $close.

CC: @teal grail

[teal grail]

no

[vague cosmos]

You have two step close , then you get that. ^

[teal grail]

you don't know that this optin do

[vague cosmos]

Must be a old ticket / you did create before the changes and I do.

[vague cosmos]

You wanted multiple panels right? If I remember your questions before.

[fair idol]

i don’t understand

i js want 2 and i’ve made 1 so far so 1 more

[vague cosmos]

You want them both on the same panel right?

[fair idol]

idk

what does it look like on the same panel?

i js want them next to eachother yk what i mean

[humble sequoia]

Multipanels

For more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Panel -> Attached Panels

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[vague cosmos]

You need to turn this one off too.

[fair idol]

don’t SEND ME THIS SHIT I DONT UNDERSTAND 😭

IM SLOW OKAYYYYYY💀😭😭😭😭😭😭😭😭😭

[vague cosmos]

@fair idol just tell me what isn't clear and I'll help. 🙂

Also, you eventually have a desktop, which is easier.

• dont worry about being slow, we all learn.

[teal grail]

back

[fair idol]

i don’t understand any of it

[vague cosmos]

@fair idol do you eventually have access to a desktop to visit the dashboard?

[fair idol]

i’ve

i’ve made the panel i wanted but it doesn’t show so i think i need to update it

[vague cosmos]

Okay, which panel is currently active for you at the top?

[fair idol]

the first one i made

[vague cosmos]

Okay. Do you see Panel Settings and Panel?

[fair idol]

i’m here

[vague cosmos]

Okay, scroll a little bit down until you see Panel and then click on it, okay?

[fair idol]

yea

[vague cosmos]

Do you now see this?

[fair idol]

mhm

[vague cosmos]

Okay! At the text field for Attached Panels you add the second panel you created.

[fair idol]

omg

[vague cosmos]

I have multiple in my test server, but it should look like that when you can choose them.

[fair idol]

it’s gone the one i created wtf??

[vague cosmos]

Do you not see anything there?

[fair idol]

no

[vague cosmos]

When you created a panel, did you save it?

[fair idol]

i thought i saved it i swear

i’m going to wuickly make another one

[vague cosmos]

You'll need to hit that save button, after you created the panel.

But don't worry, you know how to make a second one. 😄

[vague cosmos]

@fair idol if you did this, follow this steps. Since the second panel you created might be active; the first one can appear there.

[fair idol]

i’ve made and saved my panel but when i go onto my panel it’s not there

even tho i saved it

[vague cosmos]

Can you try to refresh the dashboard?

[fair idol]

fi havr

i have its not there

[vague cosmos]

Are you able to use your computer instead of mobile?

[fair idol]

maybe i need to update it

mobile my dog ate my computer

should i update it and then maybe it will work?

[vague cosmos]

Update what exactly?

[fair idol]

like

you know the button update should i press it so then it will update n then maybe i can try

[vague cosmos]

After you created the panel? As long as you don't click that it wont save and I've tested it on my phone and button works fine.

Can you eventually try to relog?

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see the steps on how to relog.

How to relog in the Dashboard.

First, you must go to the dashboard. Once you are there, click on your avatar on the top right. after you click it, you will see a button that says Logout. You must click that. Once you have logged out, you can log back in.

You can also click here to log out immediately.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using the </permissionlevel:1029797400174399542> command on your Discord Server

User permission level with Ticket Tool
@User is permission level: 0 (User)
```» *If it shows that your permission is **0**, you don't have any of the above **3 things** to manage the dashboard.*


**See the Image below on how to relog:**

[fair idol]

done

[vague cosmos]

Do you see the newly created panel now?

[fair idol]

where

[vague cosmos]

Dashboard > Panel Config > At the top

You can click on it to pop them out and see other panels.

[vague cosmos]

Okay, both are there. Can you select the first one?

[fair idol]

mhm

[vague cosmos]

Okay. If you now scroll down and go to Panel, click it you will be able to add the second panel as multiple panel.

[fair idol]

it’s still not there

[vague cosmos]

Click on the text field below the Attached Panels (Multi Panels)

Can you remove every text you typed, does it still not appear then?

[vague cosmos]

Okay, you've the second panel active (the one you just created) it will only switch the buttons in this case. Is that a problem for you?

[fair idol]

no

[vague cosmos]

Okay, if you click the ribbon it will appear there, after that you can click save.

[fair idol]

what

i don’t understand

[vague cosmos]

No worries. You click the ribbon, it appears in the text field right?

[fair idol]

yea

[vague cosmos]

Okay, do you see the save button at the bottom now?

[fair idol]

yea

[vague cosmos]

Click it.

[fair idol]

what but i cant???

[vague cosmos]

You should be able to, since you mande a change. Can you send a screenshot?

[fair idol]

i need the

i saved it

[vague cosmos]

Awesome! Do you want to update the message in Discord or re-send it?

[fair idol]

but i need the staff apps

my second panel

[vague cosmos]

Yes I know, so could you answer my question?

[fair idol]

re send

[vague cosmos]

Okay. Click the 3 lines and choose Panel Configs again, now at the top select Send and choose the channel where you want it to be send.

[fair idol]

done

but can i change the name for the second one

[vague cosmos]

Do you see the two buttons now? 🙂

[fair idol]

yea

[vague cosmos]

Sure, you mean the staff apps button, right?

[fair idol]

no

i only see 2 of the same buttons

[vague cosmos]

You did not change the name of the buttons before, did you?

[fair idol]

no..

[vague cosmos]

Don't worry! I'll help you.

Can you tell me which panel is selected? (Can be seen at the top)

You may eventually send a screenshot too. 😄

[vague cosmos]

Okay and which panel is selected at the dashboard?

[fair idol]

the bow

[vague cosmos]

Can you send a screenshot?

[vague cosmos]

Okay. Do you want to change the text for this one or other one?

[fair idol]

any

the right one

[vague cosmos]

Okay, do you see the small v at the end of the ribbon? If you click that you'll see your second panel can you click on it to select it?

[fair idol]

yea

[vague cosmos]

Click ok staff apps, after you did that and see it where now the ribbon is scroll a bit down and click on buttons.

[fair idol]

i’m on buttons yep

[vague cosmos]

Do you see Create ticket and the Edit button?

[fair idol]

yes

[vague cosmos]

Alright if you click it you'll be able to change the text of the button.

Below at Button Text, do you see it?

[vague cosmos]

Hmm, that should be different since the same button did send twice. We will look at that next, can you change the button text to something you want and then save it?

[fair idol]

i want it to be my custom emoji

[humble sequoia]

How do I get the ID of Roles/Channels/Emojis?

Ticket Tool has a useful command that helps you get the ID of various things like channels, roles, emojis, and your server.

Just use the command </id:1029797400174399546> <#channel/@role/:emoji:>. Now copy everything, including the brackets <...>, to your dashboard (or wherever you want it)
If you want the server ID, just use the command without any option.

Examples:

Server ID: $id ➝ 509192800865353738
Roles: $id @Role ➝ @humble sequoia
Channel: $id #channel ➝ #🤖│bot-spam
User: $id @user ➝ @copper owl
Emoji: $id ➝ ![ttonline](https://cdn.discordapp.com/emojis/818757771310792704.webp?size=128 "ttonline")

[vague cosmos]

Run $id :emoji: in your server and copy/paste response you get from the bot.

[fair idol]

ok

done

[vague cosmos]

Paste that ID at Button Emoji.

[fair idol]

can i change the emoji

on the emoji bit or am i not allowed to

[vague cosmos]

How do you mean exactly? This way it will change the emoji at the button.

[fair idol]

ok

nvm forget it i’m done what do i do now

[vague cosmos]

Did you change the button text?

[fair idol]

yea

[vague cosmos]

Okay, did you save it?

[fair idol]

yea

[vague cosmos]

Awesome! Can you now go to the panel config again and select the other panel? The ribbon one?

[fair idol]

the bow one?

[vague cosmos]

Yes. Can you add it so it shows in blue there?

If you did that, can you save it and send a new screenshot?

[fair idol]

i cant save it

it won’t let me

[vague cosmos]

Hmm, not sure what is going on. I'll ask something real quick, also is English not the only language you speak?

[fair idol]

only english and a Congolese tribe

[vague cosmos]

Okay - I've asked someone real quick about the fact you can't save.

[wild spire]

Are u from Congo?

[fair idol]

no

[wild spire]

Ah okay my bad

[fair idol]

I was born in UK but my dad came from a tribe and i spent almost my whole life in congo

speaking their language

[vague cosmos]

@fair idol since Maud is support on here, she'll try to help you. She has a bit more experience then I do.

Hopefully you two can fix this. ❤️

[wild spire]

Okay so u have references to Congo. Most people there know French, do you?

[fair idol]

no

[wild spire]

Okay.

Anyways, Meg, what part did u need my help with?

[vague cosmos]

The fact she has issues with the multipanels and it can't be saved.

[wild spire]

She cannot save her multipanel?

[vague cosmos]

Ye, when she tries to add it she can't save it indeed.

[wild spire]

Can I have your server ID?

[fair idol]

1100728725710045265

[wild spire]

okido one second

[wild spire]

you selected the same panel here twice.
You need to remove 🎀 and add “staff apps” in the bottom box

[fair idol]

i cant tho it wont let me for some reason

it doesn’t show

staff apps here

[wild spire]

yes

[fair idol]

i’m saying it won’t let me put staff apps here

[wild spire]

refresh your dashboard

[fair idol]

i saved it now

it worked what do i do now

[wild spire]

you send your panel

[fair idol]

what does this mean

[golden lintel]

Normal for a closed ticket to not send ticket transcripts or do I have to click an option for that?

[pseudo ravine]

Hey there. Do you have Premium Ticket Tool?

[golden lintel]

No, I'm assuming that's a premium feature only?

[pseudo ravine]

You can have it save the transcript automatically with Premium, otherwise you can just click on the Transcript button before closing the ticket

[fair idol]

can someone help?

[golden lintel]

No problem, thank you for answering. :)

thanks @pseudo ravine

[iron night]

Gave +1 Rep to @pseudo ravine

[teal grail]

ys

[pseudo ravine]

You're welcome, glad I could help. If you have any other questions/issues, don't hesitate to reach out again

[pseudo ravine]

You can only have 1 open ticket per panel. Which means you can only have 1 support ticket open, and only 1 staff app ticket open at once

[teal grail]

You have to close the ticket that is open.

[fair idol]

how do i edit

[pseudo ravine]

Edit what?

[fair idol]

this

[humble sequoia]

Ticket Message

The Ticket Message is the first message sent by the bot on a new ticket. To customize it head over to your Dashboard ➞ Panel Configs ➞ Ticket ➞ Edit Ticket Message

[fair idol]

the problem is i don’t want to edit the main message

[pseudo ravine]

Then what do you want to edit?

Do you want to have multiple tickets per panel open at once?

[fair idol]

no

[fair idol]

that i wanna edit that not the other thing

[pseudo ravine]

You want to edit the message Ticket Tool sends when a user creates a ticket?

[fair idol]

yea

[pseudo ravine]

Read this message

[fair idol]

where do i go to edit the bit where it says suppport will be with u shortly

[pseudo ravine]

It's in the Embed Editor

[fair idol]

do i update it once i’m done

[pseudo ravine]

After you save your changes, it'll be updated once you make a new ticket

[fair idol]

why won’t my claim one come

[pseudo ravine]

Claiming is a premium feature

[fair idol]

what

but it was on there before ? and i don’t have the premium feature

[pseudo ravine]

Not sure what to say for that, but claiming is only for premium

[fair idol]

okay

i edited it and now it’s like this and i saved it

[teal grail]

close the ticket

and open another ticket

[fair idol]

i didn’t open that one someone else did

[teal grail]

hmm

but you changed the 2 panels?

[fair idol]

i’ll ask him to do it again hang on

[teal grail]

ook

[fair idol]

he had to go and do something

[teal grail]

ok

[fair idol]

but when i do it it only works for me why?

[teal grail]

works for everyone

[fair idol]

ah i figured it out when u press staff apps

it goes to default

[teal grail]

hmm

afk

[vague cosmos]

Did you change it for the staff apps panel too?

[fair idol]

no

[vague cosmos]

Thats why.

[fair idol]

how do i do that

[humble sequoia]

**Panel Message**

The panel message is where people react to make a ticket. To customize it head over to your Dashboard --> Panel Configs -> Panel -> Edit Panel Message

[vague cosmos]

Wait, no... ugh, Discord lagg...

[humble sequoia]

Ticket Message

The Ticket Message is the first message sent by the bot on a new ticket. To customize it head over to your Dashboard ➞ Panel Configs ➞ Ticket ➞ Edit Ticket Message

[vague cosmos]

@fair idol you need this one, make sure you select the right panel first

[fair idol]

which one

i understand w

[vague cosmos]

Dashboard > Panel Config > Make sure the staff apps is being selected

@fair idol do you get it? ^

[fair idol]

yea

[vague cosmos]

Awesome, if the right panel is selected: Ticket > Edit Ticket Message and then you can edit it.

[fair idol]

once i’ve done it do i update it or leave it

[vague cosmos]

Once you changed the text and saved it, it should appear on tickets which get created.

@fair idol mind if you tell me if it works? 😄

[fair idol]

it did

after 10 hours of doing this i finally did a ticket

[vague cosmos]

Awesome! Happy to hear that and we all learn. 😄

Did you have any other questions?

[bright roost]

Hello, me again, but how do i make it look like that? do you have a kind of tutorial?

[humble sequoia]

Buttons

Buttons within Discord can have multiple functions and are used to control your tickets. With Ticket Tool, you can edit all the buttons however you like! Buttons can show emojis, text and can have 4 different colors.

Where can I edit them?

With the Panel Config V2 Editor, buttons don't have their own place anymore. Now buttons can be found under the message settings for each message that has a button!

Example: The Close and Claim Buttons are on the Ticket Message. Therefore, you can edit the buttons under Ticket > Edit Ticket Message. The buttons are below the message editor.

[bright roost]

I mean, so that the text is not visible, only the emoji

[brazen stream]

How can I get transcripts from other servers I have made tickets in if they don’t dm me after

[pseudo ravine]

Oh, just hover over the message, and there should be an X next to the embed, click on it and it'll remove the embed

[bright roost]

Okay ty

[pseudo ravine]

Hey there. The only way to get the transcript is for Ticket Tool to DM you, or ask a server admin to DM it to you

[pseudo ravine]

You're welcome, glad I could help. If you have any other questions/issues, don't hesitate to reach out again

[floral garnet]

alright so this one is oddly specific:
We have a carrying service on our server through ticket tool. When a ticket is opened one of the carriers can claim the ticket. Now we have the problem of mods not being able to see claimed tickets. Looked through every option, yet couldnt find anything.

[vague cosmos]

Hey @floral garnet. At the dashboard > claiming > Do you have the following enabled?

[floral garnet]

i do

[vague cosmos]

Can you check if view channel is on ❌?

[floral garnet]

its on neutral

i tried putting it on ✅ and then all the carriers could see the claimed ticket

yet only the one who claimed and the mods are supposed to see the ticket

i might have found the problem

[vague cosmos]

Are your mods marked as Support Team?

[floral garnet]

do i need to put the carrier role as the "additional role"

[vague cosmos]

No, it does the same but you would need to edit permissions for the aditonal role then in permissions on the dash.

What happens if you the change permission when a ticket is claimed?

[floral garnet]

ill check

somehow everyone could see it

i might have a potential fix, just need to test.

[vague cosmos]

After claiming? Are you moving them to a category, where permissions might be the issue?

[floral garnet]

nope

[vague cosmos]

The "additional role" isn't going to work either, since you can't edit permissions for it when claiming (support team roles perms only).

[floral garnet]

i could add a claim category where mods have permissions to see it all
would that work?

[vague cosmos]

That should work, but are mods marked as support team?

Because if you the change permission on claiming, everyone can see the ticket right?

@floral garnet - Because if so, you might try to enable it and make view channel a ✅

[floral garnet]

yes

alright so the current setting:
carrier role and mods are listed as support team
once ticket is claimed, it goes to a claimed ticket category where mods have permissions to see all channels
but when its moved to that category the permissions arent synced

[vague cosmos]

Do you change permissions if a ticket is claimed and is so, how?

[floral garnet]

specify please

[vague cosmos]

Is Change other support team permissions when claimed or ?

[floral garnet]

on right now
everything on neutral

[vague cosmos]

Can you try to put view channel on ?

[floral garnet]

but the carriers are also listed as support team

they were also able to see it last time i tried, ill try again though, one second

[vague cosmos]

Yes and you want both to see it, right?

[floral garnet]

when claimed, only mods and the one who claimed.

when unclaimed both.

yeah now both can see again when its claimed

[vague cosmos]

So, it's solved now?

[floral garnet]

nono

[vague cosmos]

I'm confused now.

[floral garnet]

let me explain again:
We have a carrying service on our server. When a ticket is opened, carriers can CLAIM the ticket. And due to mods not having admin perms, only the one who claimed the ticket and the ticket owner can see the channel. What i am trying to achieve is so that not only the claimer and the owner can see it but also the moderators.

[vague cosmos]

In that case, try to add the carrier role as aditional role.

But I am not sure if they can claim then.

[floral garnet]

they couldnt

i already tried that. I think its impossible because of the way the claiming permissions are managed

[vague cosmos]

Looks like it indeed. You might make a #🎫│make-a-ticket or #premium-tickets and see if the support team have a solution.

[floral garnet]

i think i have a fix. Ill let you know if it worked

[keen sail]

I deleted a Panel by mistake, can I return it?

[vague cosmos]

Hey; you'll need to re-make it @keen sail.

After that, you'll need to re-send in Discord.

[floral garnet]

@vague cosmos I got one step closer, i can put carrier role to additional roles and go on claiming button options and disable support team only. Now they can claim without being support team. Now i just need to figure out how to let only mods, claimer and owner see it

[celest junco]

How do I make an embed popup for my ticket system?

[humble sequoia]

Pop-up Forms

A Discord Form lets the user answer individual questions in a pop-up Form, which then displays the answers in the ticket message. This can save time if you already know what you want to ask the user.

Setup Forms

Forms can be enabled under Panel Settings > Form Options > Edit Forms Options. In the new pop-up window, you can now enable and edit your own Form.

Form Options

You can add up to 5 questions in the Discord form. This is a Discord limitation. Each question can have a placeholder in the input field, a minimum and maximum input, multi-line, and also the option to have the answer required.

Options

Question Title ➞ Your Question goes here
Question Placeholder ➞ The placeholder text in the input field
Required ➞ If enabled, the user has to answer this question, to submit the form
Multi-Line Input ➞Allows the user to input multiple lines
Minimum and Maximum Input ➞ Set a minimum and maximum input value for the user

Displaying the Answer

To display the answers from the user, you need to enable Auto display form results on the ticket message as an additional embed

In case you don't want a second embed, go into your Panel Configs > Ticket Options > Edit Ticket Message. In there you use the variable {create.form.x} and just replace x with the number of your question. For example, the response to Question 1 can be displayed with {create.form.1}. If you don't use this variable, the response from the user is lost.

[vague cosmos]

@celest junco see above. 🙂

[celest junco]

Thank you!!! Ur so quick

[iron night]

Gave +1 Rep to @vague cosmos

[dry rock]

Can ticket tool be used to create a system of predefined questions?

[vague cosmos]

@floral garnet awesome, I'm not sure if that is directly possible.

[vague cosmos]

You mean forms? #🆘│community-support message

[dry rock]

No, I mean that when a member opens a ticket, they can try to find the answer themselves, in the preconfigured questions.

[vague cosmos]

Ah, no that is not a feature of Ticket Tool.

[dry rock]

oh so sad

[vague cosmos]

You can always make a suggestion s!suggest in #🤖│bot-spam or #1019685143046279208 for it.

[keen sail]

Ok thanks

[iron night]

Gave +1 Rep to @vague cosmos

[vague cosmos]

No problem. Can I elp you with anything else, @keen sail?

[keen sail]

😂 I need help

How do I make a Panel?
@vague cosmos

[vague cosmos]

Dashboard > Panel Configs > Click the + at the right top.

@keen sail is this clear? Can't attach files anymore for a reason.

[keen sail]

What do you mean right top?

[vague cosmos]

The + there, the right.

[floral garnet]

yeah no its really not

tickettool doesnt give much playroom for claiming perms

[vague cosmos]

As I said, you can always make a suggestion for it.

[floral garnet]

yeah

thanks for your help though. How do i +rep you?

thanks @vague cosmos. Great help ❤️

[iron night]

Gave +1 Rep to @vague cosmos

[vague cosmos]

No worries, happy to help.

[keen sail]

Ok but where click?

[vague cosmos]

At the + on the dashboard.

@keen sail did you find it?

[keen sail]

yes

[vague cosmos]

Amazing!

[unborn quail]

How do I setup the bot to allow multiple tickets to be opened by the same person

[vague cosmos]

Hey! Dashboard > Server Configs > Set the global limit to a higher number.

If it's for example on 5 a user can create 5 tickets in the server.

[keen sail]

@vague cosmos Where do I write a message Panel?

[humble sequoia]

**Panel Message**

The panel message is where people react to make a ticket. To customize it head over to your Dashboard --> Panel Configs -> Panel -> Edit Panel Message

[keen sail]

@vague cosmos Why can't I write in the first option or space?

[vague cosmos]

No need to ping me but can you send a screenshot of what you mean?

Because I think you want to change something that is premium only, but I'm not 100% sure now.

[keen sail]

@vague cosmos

[vague cosmos]

Again, no need to ping me!

If you make the text field a bit bigger, you should be able to change the text.

Make the field bigger, click on it and start typing.

[keen sail]

I can not enlarge it lm tired 😔

[vague cosmos]

Try to refresh the dashboard, to see if it resizes again?

[keen sail]

Yes, the field has grown, but I cannot write in it

[vague cosmos]

Hang on let me check something.

[keen sail]

Ok

[vague cosmos]

You're right indeed, can you click on Embed Editior - 1 to open it up? The content there can be edited, the one where you want it is premium only.

[keen sail]

Yes, I can embed editor

[vague cosmos]

You'll be able to edit the message content there, but nothing of the embed itself.

[keen sail]

Now, how do I save the changes and send them to Discord? Explain to me with pictures, please

[vague cosmos]

Did you save it using the save button on the dashboard?

[keen sail]

yes lm click save

How do I update the message in Discord?

[vague cosmos]

Okay. Click on Panel Configs at the dashboard, you'll see six buttons.

Click on the Update one and fill in the message link and then update panel.

[keen sail]

Should I change something here or keep the same Panel?