🆘│community-support

[quasi oasis]

there

[rustic gale]

Try granting it the Administrator permission and using /debug again

Ah

[rustic gale]

The bot is missing the Send Messages permission in the channel you're trying to use the command in

[quasi oasis]

weird

[rustic gale]

Grant it the permission in the channel's permission settings

Then try again

(you can remove Administrator now)

[steel hedge]

my community cant create a ticket

can I get help

[rustic gale]

Is the server owner at least able to create tickets?

[steel hedge]

yes I can

[rustic gale]

What happens when a regular user tries to create a ticket?

[rustic gale]

«You don't have permissions to use this»
Are your members seeing this message when they try to create a ticket?

You may have accidentally denied them permission to use the Create Ticket button.

Look in the following places in your server's dashboard:

👉 Server Configs -> Blacklist Roles
Any roles there will be unable to interact with the bot in any way, including creating tickets.

👉 Panel Configs -> Buttons -> Create Ticket -> Support team only
If this is enabled , only your staff will be able to use the button.

👉 Panel Configs -> Buttons -> Create Ticket -> Disabled Roles
Any roles there will be unable to use the button.

[wanton topaz]

How do I add my ticket tool gold?

[rustic gale]

Does your server have premium at least?

[rustic gale]

First, head to the dashboard and press the Sync button there

If the premium status doesn't say Linked Subscription (Discord), let me know

[wanton topaz]

we used "/botswicher"

Should we change it back to ticket tool white for now?

[rustic gale]

You need to switch back to White first

Also, before you do it:

Don't kick @pseudo glen from your server

I repeat: don't kick @pseudo glen from your server

[wanton topaz]

👍 having the owner swich it back

[rustic gale]

That will cause your subscription to be cancelled, which will be a hassle down the line

[wanton topaz]

got it

[rustic gale]

Then head to the dashboard and press the Sync button

then head to Server Configs in the dashboard and use the button there to invite the premium bot

[wanton topaz]

Ok one moment.

[rustic gale]

Finally, use /botswitcher to switch to the premium bot

[wanton topaz]

Which permission do I need to manage the dashboard?

It was invited.

[mossy zephyr]

Can someone help me how to make it show up like this when people fill in questions?

[rustic gale]

Administrator

[wanton topaz]

👍

[rustic gale]

Have a look

[humble sequoia]

Pop-up Forms

A Discord Form lets the user answer individual questions in a pop-up Form, which then displays the answers in the ticket message. This can save time if you already know what you want to ask the user.

Setup Forms

Forms can be enabled under Panel Settings > Form Options > Edit Forms Options. In the new pop-up window, you can now enable and edit your own Form.

Form Options

You can add up to 5 questions in the Discord form. This is a Discord limitation. Each question can have a placeholder in the input field, a minimum and maximum input, multi-line, and also the option to have the answer required.

Options

Question Title ➞ Your Question goes here
Question Placeholder ➞ The placeholder text in the input field
Required ➞ If enabled, the user has to answer this question, to submit the form
Multi-Line Input ➞Allows the user to input multiple lines
Minimum and Maximum Input ➞ Set a minimum and maximum input value for the user

Displaying the Answer

To display the answers from the user, you need to enable Auto display form results on the ticket message as an additional embed

In case you don't want a second embed, go into your Panel Configs > Ticket Options > Edit Ticket Message. In there you use the variable {create.form.x} and just replace x with the number of your question. For example, the response to Question 1 can be displayed with {create.form.1}. If you don't use this variable, the response from the user is lost.

[lucid spindle]

hey How do I make it so it pings support when a thread is made?

[torn kiln]

what’s happening

why did it add this (the thing circled) i didn’t even add that how do i get rid of it?

[torn kiln]

yess so go into the website, manage servers, select server, ticket category, edit ticket message and just do this eg {@therolenamethatyouwannaping} make sure u add these{}

@lucid spindle

ticket>edit ticket message

[gilded verge]

you need to expand your embed and then you can change it

[trail quiver]

Why does the ticket always appear in a different area in my server

Even though I set up a dedicated Ticket category, there are a lot of Tickets that are constantly appearing at the top, making the server look messy

[gilded verge]

are you sure you using correct panel?

[plucky creek]

who know dc SebasGamer2002_

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[lunar solar]

no arguments

weow

tsk tsk

[novel ravine]

Hey i'm looking for a way to send the transcript url from closed tickets to a web api with the discord ID of the player who opened the ticket - has anyone done anything like this? Given tickettool doesn't have an API i'm thinking the only way to do this might be to make a discord bot which just tracks the closed tickets.. Any better suggestions?

[jaunty hornet]

Hi

Cannot paste on channel topic . Totally dead

[vague cosmos]

You don't have permission to manage channels

[torn kiln]

wdym?

[vague yacht]

Website down ?

[vague cosmos]

Is down

[vague yacht]

It's back up again, that was weird

[vague cosmos]

See #📣│bot-news

[frigid bear]

k so I made a panel which asks users to fill out a form, although when the ticket is made, it doesn't show us what they answered in the form

can some1 tell me how to enable that

[humble sequoia]

Pop-up Forms

A Discord Form lets the user answer individual questions in a pop-up Form, which then displays the answers in the ticket message. This can save time if you already know what you want to ask the user.

Setup Forms

Forms can be enabled under Panel Settings > Form Options > Edit Forms Options. In the new pop-up window, you can now enable and edit your own Form.

Form Options

You can add up to 5 questions in the Discord form. This is a Discord limitation. Each question can have a placeholder in the input field, a minimum and maximum input, multi-line, and also the option to have the answer required.

Options

Question Title ➞ Your Question goes here
Question Placeholder ➞ The placeholder text in the input field
Required ➞ If enabled, the user has to answer this question, to submit the form
Multi-Line Input ➞Allows the user to input multiple lines
Minimum and Maximum Input ➞ Set a minimum and maximum input value for the user

Displaying the Answer

To display the answers from the user, you need to enable Auto display form results on the ticket message as an additional embed

In case you don't want a second embed, go into your Panel Configs > Ticket Options > Edit Ticket Message. In there you use the variable {create.form.x} and just replace x with the number of your question. For example, the response to Question 1 can be displayed with {create.form.1}. If you don't use this variable, the response from the user is lost.

[vague cosmos]

See the Displaying the Answer steps. 🙂

[frigid bear]

alr thx mate, didnt know that was an option lmao, I just thought the bot was glitching out

thanks @vague cosmos

[iron night]

Gave +1 Rep to @vague cosmos

[vague cosmos]

No worries! Can I help you with anything else?

[frigid bear]

no, just this

[vague yacht]

sooo, nothing new ?

[vague cosmos]

Website works fine again.

[vague yacht]

yes I know x)

[vague cosmos]

So idk if we get an update or not. Did you need any help with the bot?

[vague yacht]

Well no. I came here wanting to read any info, an ETA or at least a postmortem about the website downtime, and got exactly what I expected: nothing

[vague cosmos]

Be happy it works again, I think it's just a hiccup.

[vague yacht]

well I can be both happy and disappointed x)

[cold cloak]

hey I need help

[humble sequoia]

@cold cloak, we would love to help you, but if you don't tell us what you need help with we can't help you :(

[cold cloak]

how can I make the tickets visible for the moderators?

[humble sequoia]

How can I grant my team access to tickets?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to grant access to
4. Open the General options menu
5. Select your Support Team Roles
6. Save changes

[vague cosmos]

@cold cloak see above. 🙂

[nimble belfry]

hhh

[vague cosmos]

@nimble belfry do you need any help?

[cold cloak]

this?

[vague cosmos]

Yes. 🙂

They sohuld be able to see newly created tickets now.

[cold cloak]

alr ty ❤️

[vague cosmos]

No worries!

[cold cloak]

thanks @vague cosmos ❤️

[iron night]

Gave +1 Rep to @vague cosmos

[azure hull]

This started yesterday, I've done all my updates on my computer. Other people dont have this issue in the server, just me so far.

[teal grail]

What was this supposed to be?

[azure hull]

They were closing the ticket, I believe

[teal grail]

The panel?

[azure hull]

It's a screenshot clip of the actual chat area

[teal grail]

But what should appear?

[azure hull]

um, 'would you like to close this ticket" and the buttons, i believe

[teal grail]

Who

#📣│bot-news

maybe that's it

[azure hull]

then the buttons for transcript/close etc
but its only me in the server

everyone else says its normal for them

[nimble belfry]

hhh

[teal grail]

Maybe you disabled something

[azure hull]

I didnt touch anything, I logged in an it was like this

[teal grail]

Hmm

[vague cosmos]

Does it happen to new tickets too?

[azure hull]

I just made a ticket, and it seems to be working. It may just be the one ticket, then, though I cannot test on other tickets since theyre not resolved yet.

the buttons are coming up, but the text doesnt show when its working

[teal grail]

you want this?

[azure hull]

it shows the buttons but not the section with 'support team ticket controls'

[teal grail]

oowww

maybe you disable that

[azure hull]

I didn't touch the bot at all, how would Io go about finding how to reenable it if i shomehow keycoammanded it to by accident?

[teal grail]

Maybe it's better, you create another panel

But,

[azure hull]

I'm not in charge of the bot, I just get to see it

[teal grail]

Check in, Dashboard, Moderator , Message Mod

[teal grail]

you see this?

[teal grail]

you delete the message

[azure hull]

I didnt do anything to the bot, I have no idea how I would have, I'm not in charge of the bot

I told it to transcript and the (edited) is all that shows up after 'trying' to write message

[vague cosmos]

Open the Embed Editor and add text there.

That is what is missing.

[teal grail]

and write what you want

[azure hull]

Well I'll figure out who does control the bot, still weird it only affected me though.

[teal grail]

But did it work?

[azure hull]

I dont know, I dont have control of the bot.

[teal grail]

hmm

talk to the owner

[crimson rivet]

Bonjour, comment je peux faire pour créer un ticket qui fais que quand la personne elle demande le ticket un administrateur doit accepter la demande. Possible de m’aider ?

[frank plover]

Weiss wer wie man einstellt das man wen jemadn ein Ticket öffnet das eine bestimmte rolle da gepingt wird?

[humble sequoia]

How to automatically ping my support team on a ticket?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to ping your support on
4. Open the Ticket options menu
5. Click on Edit Ticket Message
6. In the Message Content use one of the role mention syntax (**{@Role Name}** / **{Role ID}**)
7. Save changes

Note: For this to work properly, Ticket Tool requires the Mention Everyone permission. Or the role must have the Allow anyone to @mention this role setting enabled

[vague cosmos]

@frank plover ^

[vague cosmos]

Pouvez-vous expliquer ce que vous voulez dire exactement ?

[frank plover]

Jo habs danke vielmals

[tiny berry]

Hi, do you guys know if I can access Ticket Tool invoices somewhere from the dashboard?
I need them for my accountant...

[nimble belfry]

hhh

[vague cosmos]

@nimble belfry need any help?

@tiny berry I think you need to open a billing ticket in #🎫│make-a-ticket for that.

[crimson rivet]

En gros quand quelqu’un demande un ticket un admin doit accepter la demande pour l’ouvrir

[vague cosmos]

Ce n'est pas directement possible, vous devez laisser un administrateur ouvrir un ticket et ajouter l'utilisateur avec /add mais il n'y a pas d'autre moyen.

[teal grail]

c'est pas possible je pense

[crimson rivet]

Ok pas grave

[vague cosmos]

Vous pouvez toujours faire une suggestion dans #🤖│bot-spam pam en utilisant s!suggest pour cela, @crimson rivet.

[crimson rivet]

Ok

[nimble belfry]

hhh

[vague cosmos]

Are you in need of any help now?

[hardy viper]

site is down

[cursive phoenix]

it seems to be working for me

[vague cosmos]

No it's not. Try another browser.

[cursive phoenix]

can you try refreshing, clearing cache and/or using another browser

[vague cosmos]

Hard refresh (CTRL+F5) mostly will fix it.

[hardy viper]

i changed the hole browser

[vague cosmos]

What browser are you using?

[hardy viper]

chrom + brave + firefox all doesn't work

[cursive phoenix]

try closing the page then going directly to https://tickettool.xyz/

[vague cosmos]

Does incognito work?

[hardy viper]

no

[vague cosmos]

What exactly do you see in incognito?

[hardy viper]

My friend tried and it doesn't work

[vague cosmos]

What are you seeing in incognito when you open the website? Screenshots would be helpful.

[nimble belfry]

hhh

[hardy viper]

and nothing

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see the steps on how to relog.

How to relog in the Dashboard.

First, you must go to the dashboard. Once you are there, click on your avatar on the top right. after you click it, you will see a button that says Logout. You must click that. Once you have logged out, you can log back in.

You can also click here to log out immediately.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using the </permissionlevel:1029797400174399542> command on your Discord Server

User permission level with Ticket Tool
@User is permission level: 0 (User)
```» *If it shows that your permission is **0**, you don't have any of the above **3 things** to manage the dashboard.*


**See the Image below on how to relog:**

[pseudo ravine]

Hey, do you have this disabled?

[vague cosmos]

Can you try to relog?

[hardy viper]

I already see my server

and i pressed on manage after pressing mangae panels and options doesnt appear

• my friend tried with his device it doesnt' work

[vague cosmos]

Doesn't matter, can you still try it? @hardy viper

@pseudo ravine they left the server / got it solved.

@cursive phoenix don't want to open a new ticket but: #🆘│community-support message

[pseudo ravine]

I noticed

[vague cosmos]

@hardy vipercan you run /permissionlevel in your server and send a screenshot of the response?

[hardy viper]

i loged out and signed in again same problem

[cursive phoenix]

already aware

[hardy viper]

i am the owner

[vague cosmos]

Can you try to clear the browser cache and gotcha! ^

[hardy viper]

sir me and my friend has same problem with same server

he never logged in ticket tool and this is his first time so he has no cache and still same problem and he has administrator role

[vague cosmos]

Send a screenshot of the response of /permissionlevel please from yourself and your friend.

[vague cosmos]

Okay that should give you access indeed.

Did you clear the browser cache?

[vague cosmos]

You're not answering my question.

[hardy viper]

i cleared it and my friend too + he didn't log in the site before to have cache in his browser and if this is problem from my device it cannot be same problem with my friend devices

[vague cosmos]

What happens if oyu click on for example "Panel Configs"?

[hardy viper]

nothing happened

[vague cosmos]

Can you try to delete all cookies too?

[nimble belfry]

hhh

[hardy viper]

no i cannot + it doesn't make any sence i used diagnose

incognito

[vague cosmos]

It's weird it doesn't work in incognito either.

[hardy viper]

• my friend has just did what u said he cleared everything aand still same poblem

using a lot of broswers

this problem cames from ur side

[vague cosmos]

Not sure what is causing the issue, I'd suggest you to open a support ticket in #🎫│make-a-ticket so the support team can look into it.

It's not something on our side, as it's working fine here.

[hardy viper]

@vague cosmos

i opened vpn and it works so what do u think

[vague cosmos]

No idea what is causing the issue; see my reply above.

[silk junco]

how do i change the category the tickets open in

[humble sequoia]

How do I set what category tickets are created in?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to grant access to
4. Open the Category options menu
5. Select the categories of your preference
6. Save changes

[vague cosmos]

@silk junco ^

[silk junco]

ty

[vague cosmos]

No worries, did you have any other questions?

[silk junco]

no

[vague cosmos]

Where do you want to add a picture exactly?

Dash > Panel Config > Messages > Message Ticket > Embed Editior

There you can add a thumbmail url

Uploading it to a source like imgur.com works. ^~^

[gilded verge]

i meant you need to expand your Embed Editor so you can change your message ^^

[vague cosmos]

What do you man by this?

[marble nymph]

Hello, I'm currently setting the bot up in my server. I'm facing an issue where when opening a ticket, the ticket channel does not go to the correct category and rather just stays at the top of the server. I also been facing the issue of trying to get the ticket to go to a seperate category when the ticket is closed.

[rustic gale]

Categories are set up in Panel Configs -> Category

If tickets aren't going to the correct category, it's usually for one of two reasons

1. The category is denying permissions to the bot. Head to Edit Category -> Permissions and add Ticket Tool with the View Channels and Manage Channels permissions.

2. The category's full. Discord sets a limit of 50 channels per category. If there's 50 channels, no more channels can be added to the category. Remove some channels, or make extra overflow categories for your tickets.

[humble sequoia]

Overflow Categories

Discord only allows to stack up to 50 channels per category, meaning that if you have already 50 tickets in one category, the bot won't be able to place a ticket in that category, for such reason Ticket Tool counts with overflow categories, meaning that if your main category is filled, the bot will go ahead and place the ticket on the next one available, simply choose a second category in the category pickers:

[marble nymph]

Thank you, it was the first issue, much appreciated.

[jade topaz]

how do u ping a role with a embed?

ik itll mention it but it wont ping them

[vague cosmos]

You can't in a embed.

You can show the mention, but not mention it like a normal ping. @jade topaz

[jade topaz]

o

is there a way to like ghost ping with ticket tool or anything?

[wind estuary]

anyone know how to change what this part of my ticket says?

any help is greatly appreciated

[humble sequoia]

**Panel Message**

The panel message is where people react to make a ticket. To customize it head over to your Dashboard --> Panel Configs -> Panel -> Edit Panel Message

[vague cosmos]

@wind estuary see above.

[torn kiln]

i know i’ve done that i’ll send u a photo of the preview and what it days i didn’t type down

[gilded verge]

look here:

you can't remove it or change because you don't have premium

if you didn't write it, someone else in your administration did when your server had premium, there is no other explaination

so the only solution I have for you is that you copy the entire text from the Embed Description (the point is that you save it somewhere), then next to the Embed Editor click Remove and then click Add Embed, then paste your message to Embed Description
problem solved :3

[fallen tendon]

hello, do i need premium to be able to transcript files such as images? thanks

[pseudo ravine]

Hey there. I believe attachments will show up as normal on the transcript if you have Premium, yes

[merry junco]

Need help on our setup set up. Right now, When someone makes a ticket, everyone on the discord can read and post. How do i make it private so only the one who opened it and the admins can interact?

[barren granite]

hello how can i make people use the ticeting system because my friend says he has no permission

[humble sequoia]

How do I set permissions for tickets?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to grant access to
4. Open the Permissions options menu
5. Find what role you'd like to edit permissions for
6. Choose if you'd like to edit opened or closed permissions for that role
7. Edit the permissions by ticking or unticking each permission
8. Save changes

[vague cosmos]

@merry junco

[barren granite]

/help

[vague cosmos]

When he tries to open a ticket?

Dashboard > panel configs > buttons > create ticket > check permissions

[vague cosmos]

#🤖│bot-spam for commands

[bright roost]

Hello, how do I make the ticket look like this?

[vague cosmos]

Remove the panel message and edit the button emoji + remove the text.

I can't access the dashboard right now for exact steps.

[bright roost]

OK thanks

[formal hamlet]

what i have to do

Can Someone help

[gilded verge]

change your browser

[formal hamlet]

I change but nerver changed

[gilded verge]

so try another another

it's problem with your device or browser

[formal hamlet]

how

[loud gale]

What is this and what does it do?

[rustic gale]

Try incognito mode

When that happens it's usually because an extension on your browser is blocking javascript on the site

Use incognito or private browsing, or a mode where extensions are disabled, and open the site there

[rustic gale]

Makes Ticket Tool respond to a bot's commands as if they were sent by a human user

[fallen tendon]

oh thanks. so theres no way they can be transcripted like they used to last year without premium then? or is there a file limit for non-premium

[iron night]

Gave +1 Rep to @pseudo ravine

[vague cosmos]

You should try the $transcript command, it does the same but not automatically like with premium.

[fallen tendon]

i just tested it, it worked! thanks!

[iron night]

Gave +1 Rep to @vague cosmos

[fair lotus]

Hi guys
do you have any cool down feature in your bot
i mean block creating ticket for new users for some hours

[teal grail]

you need premium

[fair lotus]

Thank u buddy

[vague cosmos]

@fair lotus I don't think you can do that exactly with automations (which is premium) and I don't think there is an option at all; using the blacklisted roles is only permanent so you would need another bot which gives those roles temporary.

[ebon flame]

كم استطيع وضع زر لفتح التكت؟

@vague cosmos

[humble sequoia]

**١- دعوة البوت إلى سيرفرك**

يجب عليك اولاً دعوة البوت إلى سيرفرك من خلال رابط دعوة البوت، بعد ذلك يُمكنك تعديل خصائص البوت عبر لوحة التحكم.

**٢- إنشاء لوحة**

لإنشاء لوحة يجب عليك التوجه إلى لوحة التحكم ، ثم قم بإختيار سيرفرك ، بعد ذلك توجه إلى قسم "Panel Config".

بمُجرد وصولك إلى القسم المذكور أعلاه، يجب عليك الضغط على زر "Create Panel" لإنشاء اللوحة ، ومن ثمها قُم بإدخال اسم اللوحة (يمكنك ملء اي اعدادات اختياريه تريدها).

بعد إدخال اسم اللوحة و ملء الإعدادات ، قُم بالضغط على "Create Panel" لإتمام عملية انشاء اللوحة الخاصة بك بنجاح!

سيتم إرفاق صورة توضيحية لعملية إنشاء اللوحة بالطريقة الصحيحة؛

**٣- إرسال اللوحة إلى روم**

بعد الإنتهاء من عملية إنشاء اللوحة بنجاح ، يجب عليك الآن إرسالها إلى روم بإستخدام زر "Send" على لوحة التحكم بقسم الـ "Panel Config".

بعد الضغط على الزر ، قم بإختيار الروم المفضل لإرسال اللوحة.
بعد إختيار الروم قُم بالضغط على زر "Send" لإتمام عملية إرسال اللوحة!

سيتم إرفاق صورة توضيحية لعملية إرسال اللوحة بالطريقة الصحيحة؛

**هل تواجهك مشكلة أثناء محاولة إرسال اللوحة؟**

قُم بإرسال الامر `/debug" في اي روم يستطيع البوت رؤيته ، ثم تأكد أن البوت لدية جميع الصلاحيات اللازمة لإرسال اللوحة.

[vague cosmos]

من فضلك لا ping للحصول على الدعم وانظر أعلاه.

[ebon flame]

هذا ليس سؤالي

[vague cosmos]

حسنًا ، لقد سألت عن كيفية إضافة زر ، هذه هي الطريقة ... ولكن هل لديك مثال؟

@ebon flame

[ebon flame]

اقصد كم أستطيع أضافة زر من دون بريميوم

[vague cosmos]

أعتقد أنه نفس كمية التفاعلات التي تبلغ 20. لم أختبر الحد مطلقًا.

[formal hamlet]

I used it but It not working

[covert nimbus]

Is that possible to see who close ticket ?

[vague cosmos]

Yes with logging.

[humble sequoia]

Logging Options

With Ticket Tool, you can customize the behavior the bot takes when logging your tickets! For editing these options follow these steps:

Dashboard ➞ Panel Configs ➞ Logging Options

Logging Channel
Here you will define which channel @humble sequoia will save the Logs in (ticket created/deleted/closed, etc.)

Logs you can save:

➞ Ticket Created ➞ Logs when a ticket is created
➞ Ticket Closed ➞ Logs when a ticket is closed
➞ Ticket Opened ➞ Logs when a ticket is opened
➞ Ticket Renamed ➞ Logs when a ticket is renamed
➞ Ticket Deleted ➞ Logs when a ticket is deleted
➞ Transcript Saved ➞ Logs when a ticket is saved

Select with (disable) or (enabled) which logs you would like

Below you can see an example of what the Logging Options will look like:

[covert nimbus]

This one right ?

oh no send image

[vague cosmos]

See this and you should be able to send images here.

[covert nimbus]

it url look like this right ? configs#pc-menu/pc-logging

[vague cosmos]

Yes.

with the ID before ofc

[covert nimbus]

Oh I get it sorry I forgot to let ticket bot permission to read/write log channel

[vague cosmos]

Yes then it won't work indeed. 🙃

Did you have any other questions?

[lethal saddle]

so i did the setup of the bot, how do i put the "make a ticket" msg'

[violet urchin]

hey

there is a problem in the dashboared

[humble sequoia]

Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

Create a Panel

To create a panel we are going to need to head over to the Panel Configs Tab on the Dashboard.

Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and you are ready to get started with configuring your panel.
An example of a creating a panel is shown below.

Send the Panel to a Channel

Once the panel has been created, use the blue Send button and select the channel you want the panel to be sent to.

The Panel wasn't send

Use the </debug:ID> command to diagnose possible permission issues with the bot.

[pseudo ravine]

@lethal saddle Read this ^

[pseudo ravine]

Hey there. What exactly is the problem?

[lethal saddle]

okk tyy

[pseudo ravine]

You're welcome, glad I could help. If you have any other questions/issues, don't hesitate to reach out again

[violet urchin]

cant see any thing

[pseudo ravine]

Have you tried using a different browser?

[violet urchin]

yep

same problem

[pseudo ravine]

Have you tried going onto Incognito mode?

[violet urchin]

no

[pseudo ravine]

Try that

[violet urchin]

same

[pseudo ravine]

Hmm, I would recommend opening up a ticket in #🎫│make-a-ticket then, hopefully a support member knows how to fix it

[violet urchin]

ok thx

[vague cosmos]

@pseudo ravine did they try to relog the dashboard?

[violet urchin]

thanks @pseudo ravine 🫶

[iron night]

Gave +1 Rep to @pseudo ravine

[pseudo ravine]

They're right there, why'd you ask me?

[vague cosmos]

Because you're helping them, but @violet urchin did you?

[violet urchin]

what?

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see the steps on how to relog.

How to relog in the Dashboard.

First, you must go to the dashboard. Once you are there, click on your avatar on the top right. after you click it, you will see a button that says Logout. You must click that. Once you have logged out, you can log back in.

You can also click here to log out immediately.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using the </permissionlevel:1029797400174399542> command on your Discord Server

User permission level with Ticket Tool
@User is permission level: 0 (User)
```» *If it shows that your permission is **0**, you don't have any of the above **3 things** to manage the dashboard.*


**See the Image below on how to relog:**

[vague cosmos]

It sometimes fixes issues, because Discord is being Discord.

[craggy geyser]

We have also alerted the dev as multiple people are reporting this and it isn't the expected behaviour

[vague cosmos]

Oh that is even better, thanks for the update!

[iron night]

Gave +1 Rep to @craggy geyser

[craggy geyser]

Do the log out and log back in mentioned

[vague cosmos]

What does eventually cause this kind of issues, Swift?

[craggy geyser]

No idea

I'm not a software person

[vague cosmos]

Oh.

@violet urchin did relogging work?

[violet urchin]

i tried another account

[vague cosmos]

I think it's something the devs need to fix, see: #🆘│community-support message

[violet urchin]

its ok

thanks @vague cosmos

[iron night]

Gave +1 Rep to @vague cosmos

[vague cosmos]

No problem.

[violet urchin]

same thing on mobile but its ok

[vague cosmos]

I'd guess you need to keep refreshing and be lucky it fixes itself, that was the fix for me on mobile.

[rustic gale]

Try incognito mode in your browser. I've heard that works for some people

[solid stream]

I've fixed the issue

refresh and it should be working now.

[violet urchin]

thanks ❤️❤️❤️❤️❤️❤️

[iron night]

Gave +1 Rep to @solid stream

[rose lagoon]

Hi! I would like to know if there is a way to change permission on closing tickets so only team members are able to close them and how to do so. Thank you!

[vague cosmos]

Hey! Dashboard > Panel Config > Buttons > Edit the close one > Make it support team only.

[rose lagoon]

You rock! thank you so much!

[vague cosmos]

No worries. ❤️

[keen hull]

hi how do i have my ticket message get all these buttons that lead to a different category?

[lost pawn]

selam arkdaşlar yenım ve ilk defa geliyorum

csmacro.com/ sitesinden geldim satın alma porblemı yasıyorum

bana kım yardımcı olur bılıyormusunuz

[humble sequoia]

Multipanels

For more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Panel -> Attached Panels

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[pseudo ravine]

@keen hull Read this ^

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[pseudo ravine]

@lost pawn Read this ^

[lost pawn]

buyrun efendim anlamadım sizi neyi okuyayım

[pseudo ravine]

bu mesajı oku

[somber lantern]

how to mention role in Message Ticket

[pseudo ravine]

Hey there. You can ping a role by adding <@&roleID> into the message. You can get the role ID by using the /id command

Example:

[civic wagon]

<@&RoleID>*

[pseudo ravine]

(Thanks, it was a typo)

[gray relic]

how to add?

[humble sequoia]

<:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706> Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on

First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

• Panel doesn't send? Make sure you have a valid emoji selected
• Option doesn't show up? Check if two options have the same panel in the DropDown Editor

$dropdown

[eternal roost]

I used the embed editor to change the content of the embed on the dashboard, which shows in the preview, however, the actual message has not been changed/replaced, etc.

Am I doing something wrong?

[civic wagon]

You'll need to re-send the panel

[eternal roost]

How do you do that?

[vague cosmos]

Dash> panel Config> send

[gray relic]

I need if, for example, he selects support, the ticket is created in the support category

[eternal roost]

tyvm

thanks @vague cosmos

[iron night]

Gave +1 Rep to @vague cosmos

[civic wagon]

Dashboard > panel configs > category

[eternal roost]

thanks @civic wagon

[gray relic]

?

[civic wagon]

Scroll up and you'll see a Category option

[candid oasis]

Hello, how can you set what you have selected in the dropdown menu to see later in the ticket? Or that you have the choice in the ticket name.

[humble sequoia]

How do I set what category tickets are created in?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to grant access to
4. Open the Category options menu
5. Select the categories of your preference
6. Save changes

[civic wagon]

@gray relic refer to the above embed ^

[eternal roost]

Is it possible to make this link embed?

[civic wagon]

Just put that in your respective ticket message.
Unless someone has a better way for this

[eternal roost]

The right image is what it normally looks like

[candid oasis]

Enter what? what is the placeholder?

[stuck storm]

How can I edit this? or what is it called in the CP?

[humble sequoia]

Pop-up Forms

A Discord Form lets the user answer individual questions in a pop-up Form, which then displays the answers in the ticket message. This can save time if you already know what you want to ask the user.

Setup Forms

Forms can be enabled under Panel Settings > Form Options > Edit Forms Options. In the new pop-up window, you can now enable and edit your own Form.

Form Options

You can add up to 5 questions in the Discord form. This is a Discord limitation. Each question can have a placeholder in the input field, a minimum and maximum input, multi-line, and also the option to have the answer required.

Options

Question Title ➞ Your Question goes here
Question Placeholder ➞ The placeholder text in the input field
Required ➞ If enabled, the user has to answer this question, to submit the form
Multi-Line Input ➞Allows the user to input multiple lines
Minimum and Maximum Input ➞ Set a minimum and maximum input value for the user

Displaying the Answer

To display the answers from the user, you need to enable Auto display form results on the ticket message as an additional embed

In case you don't want a second embed, go into your Panel Configs > Ticket Options > Edit Ticket Message. In there you use the variable {create.form.x} and just replace x with the number of your question. For example, the response to Question 1 can be displayed with {create.form.1}. If you don't use this variable, the response from the user is lost.

[stuck storm]

Thanks to whoever ran that command

[vestal burrow]

i cant go to the dashboard of a server

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see the steps on how to relog.

How to relog in the Dashboard.

First, you must go to the dashboard. Once you are there, click on your avatar on the top right. after you click it, you will see a button that says Logout. You must click that. Once you have logged out, you can log back in.

You can also click here to log out immediately.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using the </permissionlevel:1029797400174399542> command on your Discord Server

User permission level with Ticket Tool
@User is permission level: 0 (User)
```» *If it shows that your permission is **0**, you don't have any of the above **3 things** to manage the dashboard.*


**See the Image below on how to relog:**

[gilded verge]

@vestal burrow, read all of message

[limber pendant]

Hi! Quick question, is there any option that when a ticket is closed and it gets moved onto a full category, it would delete the oldest ticket in that category?

[vague cosmos]

I don't think so, because storage mode doesn't exactly do that.

Would be a great feature too.

[carmine topaz]

Hello how do i setup the permissions so members dont see the category but the opener see them and the support roles?

[humble sequoia]

How can I grant my team access to tickets?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to grant access to
4. Open the General options menu
5. Select your Support Team Roles
6. Save changes

[vague cosmos]

@carmine topaz see above. By default, the @everyone role has on view channel for a ticket and the person who opens the ticket a .

[carmine topaz]

so i just have to disable view for @everyone

i think its fine now

[vague cosmos]

No, that is by default.

If you check the dashboard > panel config > permissions > everyone opened you can see that.

This is how that looks default, meaning the ticket can't be seen. @carmine topaz

[candid oasis]

Hey, why is the picture not loading?

[vague cosmos]

Does the image work in a browser?

[candid oasis]

yes

[vague cosmos]

Is it a image, directly from Discord?

[candid oasis]

it is a direct link

[vague cosmos]

What is the exact link?

[candid oasis]

how do you mean?

[vague cosmos]

Not sure if cloudfare is making it not load, could you try to upload it to imgur and then add it?

[candid oasis]

yes

it works...

[vague cosmos]

I think it's because your website is protected by Cloudflare, but not sure. Glad it works now.

[candid oasis]

yes, we use Cloudflare

[vague cosmos]

I saw, best to use Imgur for the images in that case, so you can be sure the images will show. 🙂

[candid oasis]

Can I also use {create.form.2} here?

[vague cosmos]

Yes you can, just tested it.

[candid oasis]

Okay thanks 😁

[vague cosmos]

No worries, can I help you with anything else?

[candid oasis]

not at first 😄

[vague cosmos]

👍🏻 if you've any other questions in the future feel free to ask them.

[muted python]

Hi

[vague cosmos]

Hey there @muted python, do you need any help? 🙂

[muted python]

Yes

You don't have Arabic helper

[vague cosmos]

You can ask your question(s) here in your native language.

[muted python]

Really?

Ok

[vague cosmos]

Yes. 🙂

[muted python]

Can I become an Arab helper in this server?

[vague cosmos]

Applications for the Arabic support team just got closed.

[muted python]

Ok

[leaden basin]

how do I enable claim on my bot?

[vague cosmos]

Hey there @leaden basin, claiming is a premium only feature.

[leaden basin]

oh ok

ty

[vague cosmos]

No worries, can I help you with anything else?

[hybrid walrus]

Hey friends, how to edit a ticket panel?

[humble sequoia]

**Panel Message**

The panel message is where people react to make a ticket. To customize it head over to your Dashboard --> Panel Configs -> Panel -> Edit Panel Message

[vague cosmos]

@hybrid walrus is that what you meant? 🙂

[vague cosmos]

What link did you click on?

[hybrid walrus]

To edit the embedded message in an already existing ticket panel

[hybrid walrus]

dashboard link in the bot message

[humble sequoia]

https://tickettool.xyz/manage-servers

[vague cosmos]

That one should work, then you can follow the other steps.

I'll make a bug report regarding the dead link.

[hybrid walrus]

thank you

[iron night]

Gave +1 Rep to @vague cosmos

[vague cosmos]

No problem, can I help you with anything else?

Also regarding the dead link: #1116325713155465367

[hybrid walrus]

nothing else for now

[vague cosmos]

Alright, if you've any other questions in the future we're here to help.

[eternal roost]

Is it possible to make this link embed? (The right image is what it normally looks like)

[vague cosmos]

Hey @eternal roost form answers are always in a codeblock, that is not something you can change.

[eternal roost]

truly unfortunate

[vague cosmos]

You can always make a suggestion.

[normal python]

Does anyone know if it is possible to essentially auto generate a ticket when a new member has joined the server with the premium plan?

[vague cosmos]

It's not possible.

[teal grail]

No

[vague cosmos]

@normal python you can always make a suggestion for it.

[upbeat zephyr]

لقد قدمت الى الدعم الفني لكن لم يصلني رد

[shy wigeon]

Pictures/photos doesn't work when downloading the transcript can someone tell me how to fix this issue?

[rustic gale]

@vague cosmos @teal grail For the next time someone asks something like that: it's possible with the help of another bot that can send custom messages on join.

[teal grail]

Ok

[rustic gale]

There are many bots with that capability. Just make it send the $new command in a designated command-style tracking channel

and make sure the bot's ID is included in the corresponding field in Server Configs

easy

[coarse spruce]

When providing a reason in the command /close where does the reason go? I'm looking through my audit log channel, and Discord audit logs and I see nothing.

[teal grail]

انتظر.

[rustic gale]

The reason field is not included by default.

[coarse spruce]

"by default", is there a setting I can edit to include it?

[rustic gale]

Yeah, by including the {close.reason} variable in the messages

But the messages can't be edited without premium, so

You basically can't use close reasons without premium

[coarse spruce]

I have premium, it just doesn't show up on my roles 😢

[rustic gale]

It does now

[coarse spruce]

😄

Thank ya

[rustic gale]

Anyway. Include the {close.reason} variable in the transcript message

[coarse spruce]

It doesn't seem to use the reason when I provide a reason in the /closerequest command. is this intended?

[shy wigeon]

Pictures/photos doesn't work when downloading the transcript can someone tell me how to fix this issue?

[vague cosmos]

Are the images uploaded to Discord and is the channel deleted? Images are gone then.

[keen sail]

How do I control the roles that can manage tickets?

[pseudo ravine]

Hey there. You can add the role as a Support Role

[humble sequoia]

How can I grant my team access to tickets?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to grant access to
4. Open the General options menu
5. Select your Support Team Roles
6. Save changes

[rustic gale]

There's no close request reason. Close request is equivalent to pressing the Close button (with Two Step Close enabled)

All it does is call the close question

You can add the suggestion in #1019685143046279208 if you like

[coarse spruce]

Are you saying there's no variable for it?

[hushed wadi]

Hi! First time using Ticket Tool premium and wondering:

1. How can i change the bots pfp.
2. How can i make this type of panel:

[rustic gale]

Hmm. Looks like there is a close request reason

[stray bobcat]

1. You cannot change the Bot's pfp at this time.
2. You should be able to do something similar by editing the embed of your panel (with Premium), via Panel Configs > Panel > Edit Panel Message.

[hushed wadi]

But where can i add multiple buttons to one message? Rn i can only add one

[humble sequoia]

Multipanels

For more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Panel -> Attached Panels

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[shrewd olive]

hello, my support team role cannot see the tickets can someone help me ?

[humble sequoia]

How can I grant my team access to tickets?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to grant access to
4. Open the General options menu
5. Select your Support Team Roles
6. Save changes

[shrewd olive]

i did this but they still cannot see the tickets

[pseudo ravine]

Did you make a new ticket? Or are you just viewing current tickets?

[shrewd olive]

i'm viewing the current tickets but my support team cannot

[pseudo ravine]

They can't view them because Ticket Tool didn't add the role to the ticket, if you create a new ticket, it should work

[shrewd olive]

ok let me check

[hushed wadi]

Where can i edit the multiple button texts and emojis?

[stray bobcat]

Panel Configs > Buttons > Create Ticket: Edit Button

Edit your buttons there, and when you send the multipanel, they will show.

[hushed wadi]

But you can only edit one button here, no?

[stray bobcat]

Yes.

You need to edit it from all your panels.

[hushed wadi]

Oh, okay.

[brazen lintel]

hello,
what does this mean > System Failure: Unable to convert color to a number.

[pseudo ravine]

Hey there. Could you send a screenshot of the color you're trying to set?

[brazen lintel]

I get this error message when I try to close a ticket

[hushed wadi]

Now, i got it but the create ticket button is still there. How can i remove that

[pseudo ravine]

Are you using Premium Ticket Tool?

[stray bobcat]

Thats cause there are 4 panels linked. Did you re-add the main panel by any chance?

[hushed wadi]

Already got it fixed. Thank you guys for the support!

[iron night]

Gave +1 Rep to @stray bobcat

[stray bobcat]

If you cant find it out, I suggest you https://discord.com/channels/509192800865353738/571706435449257997 so that we can help you on a one to one basis.

Awesome 🙂

[brazen lintel]

Yes

[pseudo ravine]

Could you go to the Dashboard > Panel Configs > Messages > Edit Closed Message > Embed Editor > Send a screenshot please?

[gilded verge]

color in this message is correct, please check another messages 🤔

[raven tangle]

Hi

[humble sequoia]

https://nohello.net/

[brazen lintel]

So I've checked everything, we have 7 areas and we just can't find the problem.

[rustic gale]

is this related to Ticket Tool?

[brazen lintel]

No No... I have checked all the texts in the ticket tool and I don't know what to do. We only get this error when we close the ticket.

[rustic gale]

Can you please use /debug somewhere in your server

That won't solve the problem, but it will give me some information i need

[brazen lintel]

Executed the command, do you need a screenshot here or should I just post the link here ?

[brazen lintel]

https://discordapp.com/channels/509192800865353738/662692902245498910/1116512813326815294

[gilded verge]

how many panels you have?
example:

if more than one panel, please write which panel is affected by this problem so Support Team can help more

[rustic gale]

This happens when you try to close the ticket?

Also, as miroxik74 asked, which panel is showing this issue?

[brazen lintel]

Panel 3 & 4 there comes this error message and we have close the ticket with the command and icon respectively.

[slow shard]

Howdy I Saw This In A Server And Was Wondering on how you can recreate this menu

[humble sequoia]

<:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706> Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on

First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

• Panel doesn't send? Make sure you have a valid emoji selected
• Option doesn't show up? Check if two options have the same panel in the DropDown Editor

$dropdown

[rustic gale]

That's really weird. Can you please make a ticket so i can take a closer look?

#🎫│make-a-ticket

[slow shard]

is this premium only?

[rustic gale]

Dropdown menus? No

[slow shard]

Alright Thank You Very Much And Have A Great Day

[dapper basalt]

how do i get access to others tickets on my own server?

[pseudo ravine]

Hey there. Could you elaborate on that? Are you the owner of the server?

[dapper basalt]

not this server a diffrent one

and i want to find out how to see the ticket threads because when someone else opens a ticket i dont have access to it

[pseudo ravine]

If it's a thread, you can have Ticket Tool ping you when a new thread is made so you can get access to it

[dapper basalt]

how do i get that ping?

[pseudo ravine]

Dashboard > Panel Configs > Ticket > Edit Ticket Message > Message Content > Add @MADDY#2702 to the message

[silk swallow]

Is it possible to make that only until a user claim a ticket then they can reply

[dapper basalt]

may i DM you because i see none of those options?

[pseudo ravine]

No, I don't do DM Support

[dapper basalt]

ok can i send u a ss in this chat

[pseudo ravine]

Click on the button on the left side

[dapper basalt]

this is what i see

[pseudo ravine]

Hey there. Unfortunately that's not possible

[silk swallow]

That's a different bot 💀

[dapper basalt]

oh

[pseudo ravine]

Is that Ticket Tool? (https://tickettool.xyz)

[dapper basalt]

ok i will get back to you when i add this bot instead 😄

[silk swallow]

Use this it's better

[silk swallow]

Oh tysm

[pseudo ravine]

(I guess there is a loophole that might work, if you want me to explain it)

[dapper basalt]

hi i have done it all

when you said add MADDY#2702 i dont see anywhere where i can add my name

[barren skiff]

I cant find my Premium Key anywhere! Where would i find it after purchasing it?

[dapper basalt]

@pseudo ravine

[gilded verge]

//nvm, your problem has been solved in ticket

[dapper basalt]

i have a question how do i add my name to be pinged when evera ticket is opened?

[humble sequoia]

Mentions

Within all the messages the bot sends (both embeds and text) you can mention either channels, roles, or even users, these mentions will only send a notification to the user if they are used within a text field, e.g: a role mentioned in an embed won't ping at all the users who have that role.

For mentioning a role you can use one out of three options:
{@Role Name} ➞ Which is Case Sensitive.
{RoleID} ➞ Replace RoleId with the Id of the role you are trying to ping.
<@&RoleID> ➞ Discord's native syntax to ping roles.

<#ChannelID> ➞ Mention a channel by its ID.
<@UserID> ➞ Mention a user by its ID.

[rustic gale]

Add <@827030046933647461> to the ticket message

That's your ID mention

Including the <>

[dapper basalt]

how doid you get the id?

[rustic gale]

Copy User ID

[dapper basalt]

oh thx

[crisp pawn]

So i tried using drop down menu, but it shows up as buttons, how can i resolve this?

@ me if yk, thanks

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[teal grail]

Still need help?

[vague cosmos]

I believe their issue is moved to a ticket. 👍🏻

[teal grail]

Loo

I hadn't even noticed

[hasty ibex]

guys how do i make so that my ticket bot gives options instead of a button

[vague cosmos]

@hasty ibex do you mean the dropdown way?

[hasty ibex]

yes

[humble sequoia]

<:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706> Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on

First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

• Panel doesn't send? Make sure you have a valid emoji selected
• Option doesn't show up? Check if two options have the same panel in the DropDown Editor

$dropdown

[vague cosmos]

@hasty ibex that is how. 🙂

[hasty ibex]

but i cant find dropdown style option

[vague cosmos]

Are you at the dashboard?

[hasty ibex]

yes i think so i went to panel configs tab as it says where i alr made a pannel

[vague cosmos]

If you scroll a bit down, you see DropDown Style.

[hasty ibex]

oh wow i guess i was just blind thank you lol

[vague cosmos]

No worries, happy to help! Did you have any other questions?

[hasty ibex]

not rn but if i got any ill ask

[vague cosmos]

👍🏻

[hasty ibex]

i think i created my options but when i look in the channel where its supposed to be its still the original one

how do i make it like update

[vague cosmos]

Re-send the panel.

[hasty ibex]

how do i do that

[vague cosmos]

Dash > Panel Configs > Try the Update button to update the panel, if that doesn't work click the Send button.

[hasty ibex]

alr it worked but i would like to have a text above it where it says all the options and descriptions

can u do that or do i just write it myself

[kindred gazelle]

How do I get the ticket button?

@rustic gale

[vague cosmos]

@kindred gazelle what do you mean by "ticket button"? To create a new ticket?

[hasty ibex]

Is it possible to do what i said?

[kindred gazelle]

No

Just a moment, I'll take a picture

[vague cosmos]

In the embed? Dash > Panel Configs > Messages > Edit Panel Message

[hasty ibex]

Is it ok if i send a pic?

[hasty ibex]

this is what i meant

[kindred gazelle]

@vague cosmos

[vague cosmos]

See above, there you can edit the 'TO create a...'

[vague cosmos]

Claiming is a premium only feature.

[humble sequoia]

Claiming Options

Claiming allows you to change the ticket name, category and permissions. To use it you have to enable it first on your Dashboard > Panel Configs > Claiming

Note: This is a premium feature

[vague cosmos]

See above, I see you have premium. 🙂

[hasty ibex]

srry but wdym about that, and thats not my server its someone elses

[kindred gazelle]

Thx

[iron night]

Gave +1 Rep to @vague cosmos

[vague cosmos]

You want to edit the text saying react with to crete a ticket right?

[hasty ibex]

ye i think so, i just kinda want it as the pic

because u cant rlly see the description in the options otherwise

[vague cosmos]

Dash > Panel Configs > Messages > Edit Panel message

There you can edit the text.

[hasty ibex]

alr i think thats good so thank you

[iron night]

Gave +1 Rep to @vague cosmos

[vague cosmos]

No worries.

[hasty ibex]

btw last question, when ur 7 days trial premium runs out it doesnt charge u right?

[vague cosmos]

Correct.

But you'll lose access to a lot of things. 😛

[gilded verge]

//just little note: charging is not possible, because Trial Premium does not require providing any data

[hasty ibex]

ye that doesnt matter as long as i dont get charged ty

[iron night]

Gave +1 Rep to @vague cosmos

[vague cosmos]

Thanks, didn't know that extra note, as I never had the trial.

[iron night]

Gave +1 Rep to @gilded verge

[vague cosmos]

No worries. Happy to help.

[cursive heart]

Hello everyone, I'm stuck on setting up the bot. Namely, at the 2nd level they got it, tell me what to do?

[vague cosmos]

Hey there, it doesnt show a dropdown with roles right?

[cursive heart]

Yes

[vague cosmos]

You can set those later in the dashboard, what happens if you click Save & Continue?

[cursive heart]

it skips the choice of roles and flips to the next level of the panel 3/5

[gilded verge]

*if you can't see dropdown, please update your discord app

[vague cosmos]

Can you try to setup that and the rest, I'll help you setup the support team roles after via the dashboard.

[cursive heart]

ok

And yet, can I somehow change the language of the bot or is it exclusively English?

[vague cosmos]

It's English only, but you can change a lot of texts.

[cursive heart]

indeed, using the original discord, I was able to set everything up, and using the discord client, I could not get further than 1 setting. (that is, on setting 2 I was already stuck with the fact that nothing worked for me)

thank you very much friends

[tame crater]

is it possible to add a role to all currently open tickets at once?

[vague cosmos]

[Removed]

[tame crater]

okay, thank you!

[vague cosmos]

No worries, can I help you with anything else today?

[rustic gale]

Please don't use category permissions to sync tickets

[vague cosmos]

Did Discord change how that works? 👀

[tame crater]

yea I didn't kekw
I just went trhough and added the role through the /add command

[vague cosmos]

Because that way you was able to set permissions for multiple channels before.

[rustic gale]

This will remove the ticket user from the ticket, because each ticket has its own individual user-based settings for the ticket user

[vague cosmos]

Discord should make permissions easier tbh to update for channels.

[tame crater]

channels and tickets are different

[rustic gale]

You would have to re-add every ticker user anyway. That's why it's better to do what @tame crater said

[vague cosmos]

A ticket ≠ channel and Discord sucks with editting permissions for multiple at once if the category way doesn't work anymore.

[rustic gale]

Tickets are channels (except when they're threads)

[tame crater]

probably would be a good suggestion to be able to add a role to all currently open tickets

[vague cosmos]

I agree with that one, s!suggest in #🤖│bot-spam so you can suggest it. But not sure if that is possible too with Discords limits.

[ebon flame]

If I do a new panel, $setup, how can I send the ticket to channel?.

[pseudo ravine]

Hey there. Are you asking how to send the panel message?

[ebon flame]

Without the wep

Through Command $setup

[pseudo ravine]

You can run $panel [panel ID} inside the channel you want the panel to be

[wild haven]

hello, how can we close this
the ticker owners can close the ticket , can re open and save transcript as admin

[pseudo ravine]

Hey there. What exactly is your question/issue? I couldn't understand

[wild haven]

when a person opens ticket in my server , they can save transcript , close the ticket and re open
is that normal, shouldnt be only admins can save transcripts

[vague cosmos]

Closing is normal, same for transcripts, but re-opening not; as normally a user should not see a closed ticket.

[pseudo ravine]

You can make it so only the Support Team can use the buttons

Dashboard > Panel Configs > Buttons > Edit Button > Enable Support Team Only

[finite ember]

yo guys, i have a bug with the multipanels i guess

who can help me

[vague cosmos]

Sup?

[finite ember]

so basically im tryin to make multipanels, one for general support, one from premium, etc, and im not sure how to do it

i try stuff but aint working

[vague cosmos]

So, it's a question on how to it and not a bug? 😛 What did you try so far? See also below:

[finite ember]

i thought its a bug, cuz i did sum but its aint workin, yk

[humble sequoia]

Multipanels

For more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Panel -> Attached Panels

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[vague cosmos]

See the steps above, that should work. Let me know if something isn't clear.

Also @finite ember what did you do exactly?

[finite ember]

what from here?

[vague cosmos]

Correct.

Don't add the main panel; but you can add the other ones.

[finite ember]

Well, how?

[vague cosmos]

You created multipe panels, right?

[finite ember]

nah, only this, im noob in ticket tool, idk sh*t

[vague cosmos]

No worries!

I'll help you, can you click on the back button?
You'll see your panel name and all options such as the general ticket options, right?

[finite ember]

Yeah

[vague cosmos]

Do you see the + at the top, next to your panel name?

[finite ember]

Yeah

[vague cosmos]

If you click that, you make a new panel.

[finite ember]

Just made a new panel, 2 actually

[royal seal]

33

[vague cosmos]

@royal seal need any help?

@finite ember thats awesome, if you now go follow this steps, you can add them as multiple.

[royal seal]

4

[vague cosmos]

@royal seal again, do you need any help?

Let me know if it works and if you need help with editting the panel message or button texts. 🙂

[finite ember]

can u come into my server a bit to help me with this? (if u want and have time)

[royal seal]

ugh sorry, my brother just playing my keyboard

[vague cosmos]

Sorry, I am not allowed to join servers for support; but I can help you here. 🙂

[finite ember]

can we hop on voice so i show u screenshare?

[vague cosmos]

I don't VC either, sorry. If you tell me where you are stuck I can do my best to help.

You can eventually send screenshots, @finite ember.

[finite ember]

Why on the main panel isnt showing all the panels?

[vague cosmos]

Did you add the 4th recently?

Remove the first one from the second image, otherwise it will send double.

[finite ember]

I added all now..

Okay showing now, did a refresh

[vague cosmos]

Okay, did you remove the Support Tickets one?

[finite ember]

Yeah

[vague cosmos]

Awesome, if you now click Back you'll see all the options again, now click Send and choose the channel where you want the message.

[finite ember]

Also i would need like to fill a form, for example for report a user, to fill the @, or the premium thing, to tell the payment method n stuff

[hoary sleet]

Is the bot down or sth? Commands seems stopped working on free bot

[vague cosmos]

@finite ember see below: (Hang on, slowmode)
@hoary sleet there are not any issues with the bot, as ping works. Can you try to refresh your Discord?

[humble sequoia]

Pop-up Forms

A Discord Form lets the user answer individual questions in a pop-up Form, which then displays the answers in the ticket message. This can save time if you already know what you want to ask the user.

Setup Forms

Forms can be enabled under Panel Settings > Form Options > Edit Forms Options. In the new pop-up window, you can now enable and edit your own Form.

Form Options

You can add up to 5 questions in the Discord form. This is a Discord limitation. Each question can have a placeholder in the input field, a minimum and maximum input, multi-line, and also the option to have the answer required.

Options

Question Title ➞ Your Question goes here
Question Placeholder ➞ The placeholder text in the input field
Required ➞ If enabled, the user has to answer this question, to submit the form
Multi-Line Input ➞Allows the user to input multiple lines
Minimum and Maximum Input ➞ Set a minimum and maximum input value for the user

Displaying the Answer

To display the answers from the user, you need to enable Auto display form results on the ticket message as an additional embed

In case you don't want a second embed, go into your Panel Configs > Ticket Options > Edit Ticket Message. In there you use the variable {create.form.x} and just replace x with the number of your question. For example, the response to Question 1 can be displayed with {create.form.1}. If you don't use this variable, the response from the user is lost.

[finite ember]

@vague cosmos so i sent the panel in the channel but is bugged, showin only the first panel

[vague cosmos]

Can you check Panel at the Dashboard? I think you didn't save it.

[finite ember]

I did

[hoary sleet]

Thanks, Currently using web version on discord and just opened it. Also tried refreshing still the same

[iron night]

Gave +1 Rep to @vague cosmos

[vague cosmos]

Are all other panels, still there?

[vague cosmos]

Not sure what is causing this. I'd suggest you to open a support ticket in #🎫│make-a-ticket so the staff can assist you.

[finite ember]

Yeap

[vague cosmos]

Hmm, can you try to send it again, Dani?

[hoary sleet]

Okay, also wondering why I cannot see any slash commands in #🤖│bot-spam
Might it be a discord problem?
Or are there no commands in there

[vague cosmos]

There are, but that seems to be an issue on your side.

Not something we can help you with here, as we give support for @pseudo glen.

[hoary sleet]

I will try a different browser

[vague cosmos]

Try the app, it's more stable.

@finite ember did re-sending work?

[finite ember]

i think ik the problem, i didnt made the panel itself like to chose it and make a ticket, will come back

[vague cosmos]

Hmm, but you got the multiple panels now?

[finite ember]

so i figured out how, it works, but why these tickets are in a different category, also they dont have the same embed as i put
@vague cosmos

[vague cosmos]

For the category: Dashboard > Panel Configs > Category
For the embed, what do you mean exactly?

[finite ember]

Category: Is set as that but these new channels are sent wrong

Also @vague cosmos what is the command to ping the user? like {user} or sum

[vague cosmos]

Does the bot have permissions in the category?

[finite ember]

Yeah, the tickets from general support its sent in there, but the upgrading no

[vague cosmos]

Ah, you'll need to set it for each panel; which you can do by selecting a panel at the dashboard.

Also {user} for the mention should work.

@finite ember for the above, where you created the new panels, you can also select which one you want to edit (dropdown).

[finite ember]

ill just let it one category, will see later

[woeful mortar]

Didn't have enough vote

[vague cosmos]

@woeful mortar what is your question exactly?

[woeful mortar]

I tried vote someone they didn't got vote

[vague cosmos]

You don't have a user linked.

[woeful mortar]

I do

[vague cosmos]

Hmm, votes should be added to the other user then.

[jade topaz]

guys i set a limit support to 0 for all members where remove it

[vague cosmos]

Dashboard > Server Configs > Global limit

[jade topaz]

oh my god thank you ive been browsing the wwebsite for 20 minutes

thank @vague cosmos

[iron night]

Gave +1 Rep to @vague cosmos

[vague cosmos]

@woeful mortar if the other user runs $vote no votes appear?

@jade topaz no worries, happens the best. Happy to help. ❤️

[jade topaz]

❤️

[woeful mortar]

Yeah

[vague cosmos]

Hmm, not sure what is causing this. I'd would say open a support ticket in #🎫│make-a-ticket so the staff can assist you with this.

[ebon flame]

Cailmed ticket Is it for this bot?@pseudo glen

[vague cosmos]

No, it's a premium feature @ebon flame.

[ebon flame]

I've seen some have this and activate

This bot @pseudo glen

[vague cosmos]

They have premium then and don't use @humble sequoia, but claiming is a premium only feature.

@ebon flame so as long you don't have premium, there is no way to use it.

[woeful mortar]

Vote reward are bannable?

[vague cosmos]

What do you mean exactly by that, @woeful mortar?

[woeful mortar]

'1 vote = 1K owo cash'

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[vague cosmos]

@woeful mortar ^

[coral hare]

I subscribed to the premium by clicking on the Ticket Tool bot in my Discord, where do i find my key to redeem?

[vague cosmos]

You shouldn't get a key then, but should be able to invite the premium bot iirc.

[humble sequoia]

Inviting and Enabling Premium Bot

The first thing you will need to do is invite the premium bot, an invite can be found here

Once the bot is in your server we will head to the dashboard and manage your server. When you are managing your server, you want to head into "Server Configs" then click the drop down menu under "Select the bot you would like to use on this server" then click "Ticket Tool#6207" and then save.

[vague cosmos]

@coral hare ^

[coral hare]

When I do that, I go to the subscription page and I click "manage subscriptions", it tells me to enter my email then says "You don't have an account with us"

ok its linked now

[vague cosmos]

Can you open a billing ticket in #🎫│make-a-ticket, so the Billing Team can assist you with this.

Nvm.

[coral hare]

weirdness!! But its working now. Thanks 🙂

thanks @vague cosmos

[iron night]

Gave +1 Rep to @vague cosmos

[vague cosmos]

Awesome! Thank you for becoming a premium user!

[junior panther]

how do you close all tickets at once ?

[vague cosmos]

You can't.

[junior panther]

oh

[cursive moth]

How to open a new ticket in same panel?

[vague cosmos]

What do you mean exactly by that?

[cursive moth]

like there are 2 buttons that say different things. How can i make a 3rd button here.

[humble sequoia]

Multipanels

For more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Panel -> Attached Panels

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[cursive moth]

so a followup

consider i make a panel named partner

so will i put partner in the original panel or the opposite?

[vague cosmos]

You'll add it as attached panel.

[rose cave]

How do I do the feature of receiving the bot?

[vague cosmos]

What do you mean?

[rose cave]

I mean

Clyme

[vague cosmos]

Clyme?

What do you mean exactly, @rose cave?

[rose cave]

I am an Arab, I cannot tell you what I mean

I don't know what you mean in English

[vague cosmos]

ماذا تقصد بكليمي؟

[rose cave]

انا اقصد

زر الاستلام

كلايم الذي بجانب القفل

[vague cosmos]

حسنًا ، فهمت ما تعنيه. لا توجد علامة عربية ، لذلك سأستخدم مترجمًا.

انتقل إلى لوحة القيادة ، وانقر فوق تكوينات اللوحة ، ثم قم بالتمرير لأسفل قليلاً حتى ترى المطالبة.

@rose cave ^

[rose cave]

حسناً

[vague cosmos]

من هناك يمكنك تغيير الإعدادات ، تأكد من تمكينها.

[rose cave]

لقد فعلتها لكن هنالك مشكله انه لاتظهر

[vague cosmos]

سيظهر فقط على التذاكر الجديدة.

[rose cave]

اذا اسوي تكت جديد لكي يشتغل؟

[vague cosmos]

أعتقد أنه يمكنك استخدام "claim $" على التذاكر الحالية.

[vague cosmos]

نعم.

أنا ذاهب إلى السرير الآن ، وأنا متأكد من أن شخصًا آخر يمكنه مساعدتك إذا كان لديك المزيد من الأسئلة.

[rose cave]

طيب

[gilded remnant]

who do this work??

[pseudo ravine]

Hey there. Are you asking how it works?

[gilded remnant]

yea like how to set it up

[humble sequoia]

<:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706> Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on

First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

• Panel doesn't send? Make sure you have a valid emoji selected
• Option doesn't show up? Check if two options have the same panel in the DropDown Editor

$dropdown

[jade topaz]

Hi there!! For the last two days I have been trying to figure something out but I can’t so I need help. I want to automate my ticket system! We use the tickets for verification. Is there a way to send an automated message into the ticket once it opens? Like if the ticket opens it immediately post a message in there giving you info about how to verify!!

[idle flint]

Hi there.

I guess there are two ways to go about this, but one requires premium:

1. Include the information in the Ticket Message.

2. Set up an Automation to send a custom command once a ticket has been opened (and set up a custom command containing the required information). Automation requires Premium

[jade topaz]

I tried the first one but you can’t really put a lot of info in the the character limit is just so ahhh

[idle flint]

Yep, the character limit is only applied to non-premium subscribers too. So you could always grab a premium subscription to give yourself more customization options

[jade topaz]

Huhhh we actually have premium let me take a look if that doesn’t help let me see how the automation stuff works cuz I couldn’t figure it out before :c

Thank you!!!

[idle flint]

If you need further help, just yell out or head to #🎫│make-a-ticket for some further support

[smoky stone]

Is it possible to link a channel in the ticket message?

Like #📂│information but it should be in the ticket message of the bot itself (not the panel)

[civic wagon]

There's no YouTube tutorial for this, nor can we join your server to help you out. However, our docs is pretty detailed and goes step by step on how to achieve this.
Read the embed below, if you get stuck on any step, you may ask for assistance again

[humble sequoia]

Pop-up Forms

A Discord Form lets the user answer individual questions in a pop-up Form, which then displays the answers in the ticket message. This can save time if you already know what you want to ask the user.

Setup Forms

Forms can be enabled under Panel Settings > Form Options > Edit Forms Options. In the new pop-up window, you can now enable and edit your own Form.

Form Options

You can add up to 5 questions in the Discord form. This is a Discord limitation. Each question can have a placeholder in the input field, a minimum and maximum input, multi-line, and also the option to have the answer required.

Options

Question Title ➞ Your Question goes here
Question Placeholder ➞ The placeholder text in the input field
Required ➞ If enabled, the user has to answer this question, to submit the form
Multi-Line Input ➞Allows the user to input multiple lines
Minimum and Maximum Input ➞ Set a minimum and maximum input value for the user

Displaying the Answer

To display the answers from the user, you need to enable Auto display form results on the ticket message as an additional embed

In case you don't want a second embed, go into your Panel Configs > Ticket Options > Edit Ticket Message. In there you use the variable {create.form.x} and just replace x with the number of your question. For example, the response to Question 1 can be displayed with {create.form.1}. If you don't use this variable, the response from the user is lost.

[civic wagon]

@jade topaz the embed above ^
Basically, that server uses the Forms feature. Whenever a user opens a ticket, they need to fill in their roblox ID. And then it gets displayed in the ticket.

[harsh jungle]

When paying for a premium subscription, it gives an error "Declined"
What to do?

[civic wagon]

Dashboard > Panel Config > Ticket > Edit Ticket Message.
You can put the message/channel link there.

[smoky stone]

Thanks for the quick answer but unfortunately this doesn’t work.

It shows me the channel as #Unknown and I can’t follow it.

I‘m admin and have full access on the server.

[iron night]

Gave +1 Rep to @civic wagon

[civic wagon]

Seems to be working fine for me. Are you pasting a channel link or a thread link? If it's a channel, can you share a screensot of the format that you're using?

[smoky stone]

It’s a channel link

I also tried to add < > but it’s the same outcome just visualized different in the ticket message

[civic wagon]

the ID isn't complete

copy the link again

also you don't need to put < and >. since it'll be shown like this https://discord.com/channels/509192800865353738/509239005481664524

as a channel mention

[smoky stone]

You’re right it’s cut off. Don’t know why because the text after the link is complete again.

I’ll give it another try, thanks

[civic wagon]

you can alternatively try <#ID> as well

where ID --> Channel ID

[smoky stone]

Thanks a lot this worked. I still don’t know why the link got cut again and again in the middle of the text but it seems the form with ID was short enough.

Looks great and thanks for that bot

[iron night]

Gave +1 Rep to @civic wagon

[civic wagon]

I'm unsure then. Either someone else will help or you may #🎫│make-a-ticket

[crimson stump]

I know how

Just tell me if you want it done

You don’t need it

Invite me to the server I’ll do it

[civic wagon]

If you have no premium, using Forms would be a good workaround in my opinion. If it's necessary to display roblox information inside the ticket, that is.

[civic wagon]

We discourage users to join others' servers to help them out since we (the TT Staff) is not responsible for anything that happens within that said server.

[crimson stump]

A want a video on how to do it

[civic wagon]

How to do what?

[crimson stump]

The thing he wants to do

@jade topaz an ERLC server?

@jade topaz I’ll send you a video on how to do it if you want.

[humble sequoia]

Discord Ticket Tool Premium <:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706>

Premium can now be purchased directly through discord! Either in the app directory (server settings) or directly from the bots profile.

<:TTWarning:1034178155872784494> Important Information <:TTWarning:1034178155872784494>

ONLY purchase premium through ONE of the two Ticket Tool Bots. If you purchased premium on the primary bot (White logo) and plan to use the premium bot, don't kick the primary bot!

What's different?

The Monthly price changed from $6.00 to $5.99
Yearly subscriptions are not yet available
Don't kick the bot, otherwise, the subscription will be canceled automatically
You'll need to buy the subscription from a computer or on the Application Directory
You might need to run the /premium command on your server to sync the premium status with your dashboard
A subscription can not be transferred between Servers

[solemn plover]

Hi i have a problem, i want to users see only their ticket and not the others but i dont know how to set the permissions for it and i cant find any tutorial for it

[civic wagon]

@jade topaz ^

[crimson stump]

Alr 1 sec

[iron night]

Gave +1 Rep to @civic wagon

[civic wagon]

Dashboard > Panel Config > Permissions > Everyone Role Permission

[crimson stump]

@jade topaz made the video

[civic wagon]

No. You'll need to buy another subscription for that server.

[crimson stump]

DMs

@jade topaz hope that helps

[solemn plover]

thanks man

[iron night]

Gave +1 Rep to @civic wagon

[crimson stump]

@jade topaz did it work,?

So you want to make it so when someone makes a ticket it askes them questions?

What do you need?

What is your server code?

[pseudo ravine]

They don’t need anymore help

[wide mango]

hi there
everyone 's fine ?

[pseudo ravine]

Hey there. Do you need any help with @pseudo glen?

[wide mango]

possible, but i'm french, and my english is not so bad, but for a suppot, i would like someone who speaking french
It's possible ?

[pseudo ravine]

You can open a French Support Ticket in #🎫│make-a-ticket

[wide mango]

Thank you !! You're marvellous !!

thanks @pseudo ravine !!

[iron night]

Gave +1 Rep to @pseudo ravine

[pseudo ravine]

You’re welcome. If you have any other questions/issues, don’t hesitate to reach out again

[rose cave]

How do I convert the language of the bot into Arabic?

[vague cosmos]

You can't, sadly.

It's an English only bot but you can change texts.

[rose cave]

I mean at the ticket name

How do I change the names of the ROMs that the bot makes?

[humble sequoia]

Ticket names

The ticket name is the default channel name of all tickets. To edit it, go to your Dashboard > Panel Configs > Ticket. There you can edit the channel name of opened and closed tickets. You can also use variables in there.

Note: This is a premium feature

[vague cosmos]

What do you mean by ROMs?

[rose cave]

Rooms *

[vague cosmos]

Channels you mean?

[rose cave]

yes

[vague cosmos]

If so, see this.

[rose cave]

I did not see the two lists, where are they exactly on the phone?

I did not find it

[vague cosmos]

Dashboard> panel Config > Ticket

[rose cave]

There is a problem

When one opens the ticket gets the rank of technical support

[vague cosmos]

Dashboard > Panel Configs > Tickets check if it gives roles. I've to go because of work, @pseudo ravine can you take over?

[pseudo ravine]

Sure

[rose cave]

@pseudo ravine
Where do I check?

By what oath?

[pseudo ravine]

There’s no need to ping me.

You can go to the Dashboard > Click on Panel Configs > Click on Ticket > Scroll down to Ticket Opened Roles

[rose cave]

ok

[hot jacinth]

@humble sequoia

[pseudo ravine]

Do you need any help?

[rose cave]

When will you add the Arabic language in the bot? We need it soon

[violet urchin]

How to make when the support member type re it get renamed with his name?

[pseudo ravine]

That's nothing I can control, and I'm pretty sure has been suggested a lot of times

[pseudo ravine]

Hey there. Could you elaborate a little bit more?

[violet urchin]

When a member with support role type re in the ricket it got renamed with his name

[rose cave]

What do you think about the subject will do?

[pseudo ravine]

You're saying they're typing re inside the ticket and the channel name gets changed?

[violet urchin]

Get renamed yea

I want to make this command

[pseudo ravine]

There is already a rename command.

$rename [name]

Example: $rename jdog-ticket

[violet urchin]

Yes i know
I want to make a brief for it with command 're' only

[pseudo ravine]

You can't change the name of the command

[last dust]

Anybody know what to do if user see this after creating ticket?
Category #Support is missing or blocking permissions ViewChannel for @humble sequoia - Skipping

[pseudo ravine]

Hey there. Ticket Tool needs to have the ViewChannel permission for the Support category

[last dust]

Oh I think I got it, Thanks!

[pseudo ravine]

You're welcome, glad I could help. If you have any other questions/issues, don't hesitate to reach out again

[hot jacinth]

I got banned

[pseudo ravine]

Do you need any help with @pseudo glen?

[teal grail]

?

[hot jacinth]

Idk how to appeal my grind told me to do this

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[teal grail]

Open a ticket

[pseudo ravine]

But it doesn't relate to Ticket Tool?

[keen sail]

Why server members can not open a ticket?

[rustic gale]

Probably a permission issue

«The application did not respond»

Are you seeing this message when you use a Ticket Tool command in a channel? It may be because the bot is missing permissions in that channel.

Try the following:

1. Right-click the channel, select Edit Channel, then Permissions
2. Scroll down to Advanced Permissions and add Ticket Tool there
3. Make sure that View Channel and Send Messages are for Ticket Tool
4. Save the changes
5. In the channel, use the /debug command to check for any other missing permissions
6. If needed, go back to the Permissions menu and grant Ticket Tool any missing permissions
7. Retry using the command you wanted to use and confirm that it works properly now.

This is a solution for a similar problem

Try it and let me know if it works

[keen sail]

Ok

[keen sail]

Any one?

😕

[rustic gale]

Not the permissions in the dashboard

The permissions in the category, on Discord itself

i mean channel. The permissions in the channel

[keen sail]

I am translating my words into English, so I do not understand some words

[long sundial]

مرحبا عزيزي العميل ما يقصده الدعم الفني انه يجب عليك التاكد من ان صلاحيات البوت في الكاتجوري بعدها تفعل للبوت رؤية الغرف + يمكنه ارسال رسائل ..

[gusty rover]

how do I make a custom command in which the command closes + saves transcript + deletes the ticket?

[humble sequoia]

Logging Options

With Ticket Tool, you can customize the behavior the bot takes when logging your tickets! For editing these options follow these steps:

Dashboard ➞ Panel Configs ➞ Logging Options

Logging Channel
Here you will define which channel @humble sequoia will save the Logs in (ticket created/deleted/closed, etc.)

Logs you can save:

➞ Ticket Created ➞ Logs when a ticket is created
➞ Ticket Closed ➞ Logs when a ticket is closed
➞ Ticket Opened ➞ Logs when a ticket is opened
➞ Ticket Renamed ➞ Logs when a ticket is renamed
➞ Ticket Deleted ➞ Logs when a ticket is deleted
➞ Transcript Saved ➞ Logs when a ticket is saved

Select with (disable) or (enabled) which logs you would like

Below you can see an example of what the Logging Options will look like:

[vague cosmos]

Like that? 🙃

[gusty rover]

what does that do?

[oblique bramble]

طيب تقدر تقولي كيف احصل على برميوم سمعت انو فيك تحصل على برميوم عن طريق تصويت؟ اذا سويت تصويت اقدر اخذ برميوم مجاني

[silk yacht]

موجوده في النسخه المجانيه ؟

[keen sail]

تمام قمت بحلها

[long sundial]

، يمكنك الحصول على برميوم مجاني من خلال التصويت للبوت كل 12 ساعة. أنت بحاجة إلى 6 تصويت على الأقل عن طريق كتابة
$vote > #🤖│bot-spam .

[long sundial]

سعيد لأجلك

[gusty rover]

no, I wanna create a custom command that does ticket tool's 3 commands together

close + transcript + delete

I'll make a ticket

[humble sequoia]

Multipanels

For more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Panel -> Attached Panels

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[long sundial]

@silk yacht

[vague cosmos]

It allows you to log stuff

[keen sail]

انت عربي ام تترجم سؤال فضولي🙂

[gusty rover]

yea I don't want that

[vague cosmos]

Can't help with that on phone

[long sundial]

عربي

[keen sail]

اها

[long sundial]

للدردشة معي يمكنك التوجه هنا #💬│gen-chat-multilingual

[vague cosmos]

Seems like a Discord hiccup. Can you try again in like 15 min?

What are you trying to do?

What settings exactly? Did you change something in the dashboard?

[vague cosmos]

@jade topaz because the information you give is very limited.

[umbral badger]

how do i

unlink myself from ticket tool

[pseudo ravine]

Hey there. Could you elaborate a bit more?

[umbral badger]

my roblox is linked to ticket tool i dont want that

[vague cosmos]

I think you need to do that from Roblox itself.

[umbral badger]

no?

roblox has nothing to do with ticket tool

i dont know why my roblox acc is in the system of ticket tool

[vague cosmos]

But I dont believe you can link yourself to Roblox using Ticket Tool, so it's not really clear of what you mean.

Do you have a screenshot with an example?

[pseudo ravine]

It has to do with Bloxlink, which is a different bot

[vague cosmos]

I think Jdog is right, @umbral badger. I would try to find support for that bot.

[umbral badger]

but its not them who got me linked

its ticket tool who linked my roblox

[vague cosmos]

It might be a intergration from that bot.