#🆘│community-support | Ticket Tool Support | Page 48

jade topaz May 18, 2023, 12:02 PM

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it is enabled!!

vague cosmos May 18, 2023, 12:03 PM

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Is it here?

jade topaz May 18, 2023, 12:03 PM

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vague cosmos Is it here?

from where to enable it?

vague cosmos May 18, 2023, 12:03 PM

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I just said it here: #🆘│community-support message

jade topaz May 18, 2023, 12:06 PM

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@vague cosmos wait i enabled it lemme check now

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thank you @vague cosmos

iron nightBOT May 18, 2023, 12:06 PM

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Gave +1 Rep to @vague cosmos

vague cosmos May 18, 2023, 12:06 PM

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No worries. 🙂

drifting sun May 18, 2023, 1:00 PM

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how do i make it so when someone creates a ticket it puts their username in the ticket name

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oh and how do i make it so when one of my staff members clicks on the ticket is sends a message to the person saying the username of the personh elping them today

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kinda like in this server

raven tangle May 18, 2023, 1:15 PM

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/setup

lucid nexus May 18, 2023, 2:01 PM

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drifting sun how do i make it so when someone creates a ticket it puts their username in the ...

You could use tags like {user} via the dashboard!

lucid nexus May 18, 2023, 2:02 PM

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drifting sun oh and how do i make it so when one of my staff members clicks on the ticket is ...

That's standard the claiming ticket function/message, also located in the dashboard.

humble sequoiaBOT May 18, 2023, 2:02 PM

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Supported Variables

- Note: Remove the ! from all of the variables for proper work

{!server.name} ➞ Name of the server
{!server.id} ➞ ID of the Server
{!server.icon} ➞ Direct URL to the Server's Icon
{!server.banner} ➞ Direct URL to the Server's banner, if available

{!channel} = <#channel> ➞ Channel link of the current channel
{!channel.name} ➞ Name of the current channel
{!channel.id} ➞ ID of the current channel

{!author} = <@user> ➞ Mention of the user triggering this message
{!author.name} ➞ Name of the user triggering this message
{!author.id} ➞ ID of the user triggering this message
{!author.nickname} ➞ Nickname of the user triggering this message
{!author.icon} ➞ Direct Url of the profile picture of the user triggering this message
{!author.tag} ➞ 4 digit tag (discriminator) of the user triggering this message
{!author.full} ➞ username + 4 digit discriminator of the user triggering this message```
```diff
- Note: The variables below are meant to be used within ticket messages, or tags triggered within tickets

{!panel.count} ➞ The current count number of the panel 
{!panel.name} ➞ The name of the panel
{!panel.ticketLimit} ➞ The current limit of the panel

{!ticket} = <#channel> ➞ Channel mention of the ticket
{!ticket.id} ➞ Channel ID of the ticket

{!ticket.user} = <@user> ➞ User mention of the ticket user
{!ticket.user.name} ➞ Name of the ticket user
{!ticket.user.id} ➞ User ID of the ticket user
{!ticket.user.nickname} ➞ Nickname of the ticket user
{!ticket.user.icon} ➞ Direct Url of the profile picture of the ticket user
{!ticket.user.tag} ➞ Tag / Discriminator of the ticket user
{!ticket.user.full} ➞ Username + Discirimator of the ticket user```

_ _

Additional variables

Roles can be either
{@role name} or {role ID}

{create.reason}
{claim.reason}
{close.reason}
{delete.reason}
» Reasons for a given action

Transcript Variables

{!ticket_name} ➞ Name of the ticket
{!panel_name} ➞ Name of the panel
{!transcript_url} ➞ File link of the transcript

Hide Link under blue text:

[Click me](https://tickettool.xyz) ➞ Click me

Time Variable
Sends the current unix time in seconds. Optionally add or remove seconds

<t:{!time?m=+43200}:R> ➞ <t:1684461770:R>
<t:{!time?m=-43200}:R> ➞ <t:1684375370:R>
<t:{!time}:R> ➞ <t:1684418570:R>

_ _

<t:1641006000> ➞ <t:1641006000>
<t:1641006000:f>➞ <t:1641006000:f>
<t:1641006000:F> ➞ <t:1641006000:F>
<t:1641006000:D>➞ <t:1641006000:D>
<t:1641006000:d> ➞ <t:1641006000:d>
<t:1641006000:t> ➞ <t:1641006000:t>
<t:1641006000:T> ➞ <t:1641006000:T>
<t:1641006000:R> ➞ <t:1641006000:R>
» You can use https://hammertime.djdavid98.art/ to create custom dates/times

lucid nexus May 18, 2023, 2:04 PM

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@drifting sun Do you mind giving me rep? You can just do this my answering with thanks on my message.

drifting sun May 18, 2023, 2:08 PM

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lucid nexus That's standard the claiming ticket function/message, also located in the dashbo...

ohhh ok thanks

iron nightBOT May 18, 2023, 2:08 PM

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Gave +1 Rep to @lucid nexus

vague cosmos May 18, 2023, 2:14 PM

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humble sequoia

@drifting sun a list of all variables.

vague cosmos May 18, 2023, 2:15 PM

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raven tangle /setup

Hey! Do you need any help?

drifting sun May 18, 2023, 2:19 PM

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thanks

fleet garden May 18, 2023, 2:23 PM

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Hey guys thought I'd ask here before creating a ticket cuz it might be a very small issue. When people click to open a ticket it says no form options added or something and I'm new to this lol

vague cosmos May 18, 2023, 2:24 PM

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Hey, you want a form people need to fill out when creating a ticket? See below:

humble sequoiaBOT May 18, 2023, 2:24 PM

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Pop-up Forms

A Discord Form lets the user answer individual questions in a pop-up Form, which then displays the answers in the ticket message. This can save time if you already know what you want to ask the user.

Setup Forms

Forms can be enabled under Panel Settings > Form Options > Edit Forms Options. In the new pop-up window, you can now enable and edit your own Form.

Form Options

You can add up to 5 questions in the Discord form. This is a Discord limitation. Each question can have a placeholder in the input field, a minimum and maximum input, multi-line, and also the option to have the answer required.

Options

Question Title ➞ Your Question goes here
Question Placeholder ➞ The placeholder text in the input field
Required ➞ If enabled, the user has to answer this question, to submit the form
Multi-Line Input ➞Allows the user to input multiple lines
Minimum and Maximum Input ➞ Set a minimum and maximum input value for the user

Displaying the Answer

To display the answers from the user, you need to enable Auto display form results on the ticket message as an additional embed

In case you don't want a second embed, go into your Panel Configs > Ticket Options > Edit Ticket Message. In there you use the variable {create.form.x} and just replace x with the number of your question. For example, the response to Question 1 can be displayed with {create.form.1}. If you don't use this variable, the response from the user is lost.

vague cosmos May 18, 2023, 2:24 PM

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@fleet garden ^

fleet garden May 18, 2023, 2:25 PM

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Don't want forms, I have it switched off and it still tells me no form options??

slender minnow May 18, 2023, 2:25 PM

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fleet garden Don't want forms, I have it switched off and it still tells me no form options??

Hi, did you disable it from the panel config > forms

fleet garden May 18, 2023, 2:26 PM

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slender minnow Hi, did you disable it from the panel config > forms

Yes

slender minnow May 18, 2023, 2:26 PM

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fleet garden Yes

can I have your server id so that I can check whats wrong?

fleet garden May 18, 2023, 2:27 PM

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Yep give me a sec (and I promise you it's because I have no idea what I'm doing 😂)

humble sequoiaBOT May 18, 2023, 2:27 PM

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How do I get the ID of Roles/Channels/Emojis?

Ticket Tool has a useful command that helps you get the ID of various things like channels, roles, emojis, and your server.

Just use the command </id:1029797400174399546> <#channel/@role/:emoji:>. Now copy everything, including the brackets <...>, to your dashboard (or wherever you want it)
If you want the server ID, just use the command without any option.

Examples:

Server ID: $id ➝ 509192800865353738
Roles: $id @Role ➝ @humble sequoia
Channel: $id #channel ➝ #🤖│bot-spam
User: $id @user ➝ @copper owl
Emoji: $id ➝ ![ttonline](https://cdn.discordapp.com/emojis/818757771310792704.webp?size=128 "ttonline")

fleet garden May 18, 2023, 2:27 PM

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999799661290344530

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Brb I have to wash a dish

slender minnow May 18, 2023, 2:28 PM

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thanks, checking :)

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shh

drifting sun May 18, 2023, 2:28 PM

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how do you invite ticket tool preium to ur server again

vague cosmos May 18, 2023, 2:29 PM

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https://discord.com/oauth2/authorize?client_id=722196398635745312&scope=applications.commands+bot&permissions=2416045072

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@drifting sun ^ 🙂

drifting sun May 18, 2023, 2:29 PM

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thanks

vague cosmos May 18, 2023, 2:29 PM

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No problem. ❤️

slender minnow May 18, 2023, 2:30 PM

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@fleet garden you need this disabled for your panel 1 (assuming your issue is with the first panel) to disable forms
https://i.imgur.com/Iyf90kX.png

Imgur

drifting sun May 18, 2023, 2:31 PM

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vague cosmos May 18, 2023, 2:32 PM

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Did you switch bots?

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You need either use /botSwitcher or switch at the dashboard at Server Configs, @drifting sun.

drifting sun May 18, 2023, 2:34 PM

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yes

final aurora May 18, 2023, 2:34 PM

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new number, who dis?

humble sequoiaBOT May 18, 2023, 2:34 PM

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Hello, we would love to help you, but if you don't tell us what you need help with we can't help you :(

final aurora May 18, 2023, 2:35 PM

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you should run /debug in the channel you're trying to send into
Likely it's missing permissions.

vague cosmos May 18, 2023, 2:35 PM

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@drifting sun try to run the command again.

@jade topaz does Ticket Tool have the required permissions?

@final aurora do you need any help?

humble sequoiaBOT May 18, 2023, 2:35 PM

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What permissions should I give to Ticket Tool?

ﾠ
@pseudo glen requires the following permissions:

Add Reactions
Read Channels
Send Messages
Manage Messages
Embed Links
Attach Files
Read History
Manage Roles
Manage Channels

To change the role permissions, you can go to your Discord Server ➞ Server Settings ➞ Roles ➞ @Ticket Tool

To change the category permissions, you can got to your Channel List ➞ Select Category ➞ Options ➞ Permissions ➞ @Ticket Tool

To change the channel permissions, you can go to your Channel Settings ➞ Permissions ➞ Ticket Tool
ﾠ

Note:

You can give Ticket Tool Administrative Permissions instead of all the permissions listed above, but it's entirely optional and NOT necessary.

vague cosmos May 18, 2023, 2:35 PM

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See the message above, @jade topaz.

fleet garden May 18, 2023, 2:35 PM

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slender minnow <@717496092257681418> you need this disabled for your panel 1 (assuming your iss...

And for some reason I was looking at panel 2 haha give me a sec

slender minnow May 18, 2023, 2:36 PM

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no worries :p

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here to help PabloTiphat

final aurora May 18, 2023, 2:36 PM

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The same as you would for any user or role on the channel.
otherwise here's a page that might help:
https://support.discord.com/hc/en-us/articles/10543994968087-Channel-Permissions-Settings-101
https://support.discord.com/hc/en-us/articles/206029707-Setting-Up-Permissions-FAQ#h_01FFTVYFNVY8GHKTHCFBXMBGAZ

Discord

Channel Permissions Settings 101

Channel permissions are an integral part of running a Discord server. Specific settings can ensure that certain server members or roles don’t have specific permissions while other key server member...

Discord

Setting Up Permissions FAQ

One of the great things about creating communities on Discord is our permission system! In this Help Center article, you'll learn more about permissions, how to create and customize permissions bas...

vague cosmos May 18, 2023, 2:37 PM

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@final aurora 😉

final aurora May 18, 2023, 2:38 PM

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vague cosmos <@78432587386728448> 😉

was I not the first to respond?

vague cosmos May 18, 2023, 2:38 PM

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humble sequoia

@jade topaz is this clear enough or do you need any more help with this?

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Awesome! Do you need any more help? 🙂

final aurora May 18, 2023, 2:38 PM

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but.. ok.. my bad..

vague cosmos May 18, 2023, 2:39 PM

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But did you need help too, war?

final aurora May 18, 2023, 2:39 PM

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nah, just visiting for updates/news.

vague cosmos May 18, 2023, 2:40 PM

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👍🏻 if you want to chat, #💬│general-chat.

shy jolt May 18, 2023, 2:46 PM

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Hello everyone and good evening.

Context: I have multiple panels in my ticket,
Is it possible for a member to only have one ticket if he / she already opened a ticket?
Example I only clicked SOS, the other 4 should not open a ticket

vague cosmos May 18, 2023, 2:47 PM

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Hey, you can set limits.

Dashboard > Panel Configs > Limits

shy jolt May 18, 2023, 2:48 PM

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vague cosmos Hey, you can set limits. Dashboard > Panel Configs > Limits

I did, but I tested for some reason I am still able to open a ticket, even if I already have one

vague cosmos May 18, 2023, 2:48 PM

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Are all those buttons on the same panel?

shy jolt May 18, 2023, 2:48 PM

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vague cosmos Are all those buttons on the same panel?

yes

vague cosmos May 18, 2023, 2:49 PM

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vague cosmos Hey, you can set limits. Dashboard > Panel Configs > Limits

Can you send a screenshot of that, to be exact this:

shy jolt May 18, 2023, 2:49 PM

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vague cosmos Can you send a screenshot of that, to be exact this:

on all panels?

vague cosmos May 18, 2023, 2:50 PM

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No, the panel you use with the multipanel.

shy jolt May 18, 2023, 2:50 PM

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vague cosmos No, the panel you use with the multipanel.

My bad

vague cosmos May 18, 2023, 2:51 PM

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Hmm, that should be fine and you're sure all buttons belong to the same panel?

shy jolt May 18, 2023, 2:52 PM

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yes

vague cosmos May 18, 2023, 2:53 PM

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There are only 3 buttons there, but on your earlier image I see 5. So one is missing, since one is the main.

Are you sure those missing one is not a different one?

shy jolt May 18, 2023, 2:53 PM

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let me check once again.

shy jolt May 18, 2023, 2:54 PM

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vague cosmos There are only 3 buttons there, but on your earlier image I see 5. So one is mis...

Tried refreshing this is it now

vague cosmos May 18, 2023, 2:55 PM

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That looks fine, if you create a ticket now and try to open another one what happens?

shy jolt May 18, 2023, 2:55 PM

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#

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Ticket 0303 002 002 are all mine

vague cosmos May 18, 2023, 2:57 PM

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Hmm, are you the server owner?

shy jolt May 18, 2023, 2:57 PM

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only an admin

vague cosmos May 18, 2023, 2:57 PM

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Okay, so that can't be it...

Can you try to set the limit to 2, save it and change it back to 1?

shy jolt May 18, 2023, 2:58 PM

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vague cosmos Okay, so that can't be it... Can you try to set the limit to **2**, save it and...

ill be right back

shy jolt May 18, 2023, 3:03 PM

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vague cosmos Okay, so that can't be it... Can you try to set the limit to **2**, save it and...

Followed your instructions same results

vague cosmos May 18, 2023, 3:04 PM

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Can you try to re-send the panel?

slender minnow May 18, 2023, 3:04 PM

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@vague cosmos mind if i helped?

shy jolt May 18, 2023, 3:04 PM

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Just to be clear

All panels shoujld have 1 limit?

vague cosmos May 18, 2023, 3:04 PM

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slender minnow <@143705466734641152> mind if i helped?

Sure, go ahead.

slender minnow May 18, 2023, 3:04 PM

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thanks

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@shy jolt go to your server config > set global limit to one

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that should restrict one ticket across all panels

vague cosmos May 18, 2023, 3:05 PM

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I just now saw that it's a thing, thanks @slender minnow! 😊

iron nightBOT May 18, 2023, 3:05 PM

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Gave +1 Rep to @slender minnow

jade topaz May 18, 2023, 3:06 PM

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umm i got the error again sir

shy jolt May 18, 2023, 3:06 PM

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Are you referring to this opne?

@slender minnow

vague cosmos May 18, 2023, 3:06 PM

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jade topaz umm i got the error again sir

What are you trying to do?

slender minnow May 18, 2023, 3:06 PM

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shy jolt Are you referring to this opne? <@776084862728667156>

yup

shy jolt May 18, 2023, 3:06 PM

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let me check on my end if it works. (Hopefulyl)

jade topaz May 18, 2023, 3:06 PM

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vague cosmos What are you trying to do?

opening a tix from dropdowns

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ticket*

vague cosmos May 18, 2023, 3:06 PM

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Did you setup the dropdowns correctly?

jade topaz May 18, 2023, 3:07 PM

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vague cosmos Did you setup the dropdowns correctly?

umm i dont know how to set it up correctly

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wait lemme give ss

humble sequoiaBOT May 18, 2023, 3:07 PM

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<:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706> Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on AddItemButton1 AddItemButton2

First you select a panel. That's the panel this option will open a ticket for. BotOffline DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

Panel doesn't send? Make sure you have a valid emoji selected
Option doesn't show up? Check if two options have the same panel in the DropDown Editor

vague cosmos May 18, 2023, 3:08 PM

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This explains you how to setup the dropdown style, @jade topaz.

jade topaz May 18, 2023, 3:08 PM

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shy jolt May 18, 2023, 3:08 PM

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Thanks you two, much love @slender minnow @vague cosmos thats all

iron nightBOT May 18, 2023, 3:08 PM

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Gave +1 Rep to @slender minnow

jade topaz May 18, 2023, 3:08 PM

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is it correct?

shy jolt May 18, 2023, 3:08 PM

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thank you @vague cosmos as well

vague cosmos May 18, 2023, 3:09 PM

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Yes and no.

You're using the emoji wrong; since it's a customm one try to add a : right after the < and before the >.

jade topaz May 18, 2023, 3:09 PM

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vague cosmos Yes and no. You're using the emoji wrong; since it's a customm one try to add a...

no. emoji is coming

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in the dropdown

vague cosmos May 18, 2023, 3:10 PM

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Read my message again please, it tells you what to do.

@shy jolt there's a limit on rep, feel free to ping me in ±5 mins in #💬│general-chat with a thank you.

iron nightBOT May 18, 2023, 3:10 PM

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Gave +1 Rep to @shy jolt

vague cosmos May 18, 2023, 3:11 PM

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@jade topaz <:exane_mm:numbers:> should do it.

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Where you replace numbers with the current numbers you already have.

shy jolt May 18, 2023, 3:13 PM

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Thank you @vague cosmos

iron nightBOT May 18, 2023, 3:13 PM

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Gave +1 Rep to @vague cosmos

jade topaz May 18, 2023, 3:22 PM

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vague cosmos Where you replace `numbers` with the current numbers you already have.

Which numbers? The I'd of emoji?

vague cosmos May 18, 2023, 3:23 PM

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#🆘│community-support message

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Just add the : after the < and before the > and then re-send.

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afk for ±20 mins

jade topaz May 18, 2023, 3:25 PM

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It's giving error after doing that too

vague cosmos May 18, 2023, 3:28 PM

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Can you open a ticket for this? #🎫│make-a-ticket

slender minnow May 18, 2023, 3:29 PM

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@jade topaz have you tried updating the panel/resending it after making the changes

mild birch May 18, 2023, 3:57 PM

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.

stark runeBOT May 18, 2023, 3:57 PM

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1. Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

2. Create a Panel

To create a panel we are going to need to head over to the panel configs on the dashboard.
Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and your ready to get started with configuring your panel.
An example of a creating a panel is shown below.

3. Send the Panel to a Channel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard.
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq.
An example of a sending a panel is shown below.

Having a Problem Sending the Panel?
Do $debug in a channel with Ticket Tool and make sure it has all the necessary Discord permissions.

vague cosmos May 18, 2023, 3:57 PM

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@mild birch that is how you can setup @pseudo glen. 🙂

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Let me know if you need any help with it.

jade topaz May 18, 2023, 3:59 PM

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slender minnow <@456226577798135808> have you tried updating the panel/resending it after makin...

Yess

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Is the panel's title locked behind premium, or is this (yet another) me issue?

jade topaz May 18, 2023, 3:59 PM

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jade topaz Is the panel's title locked behind premium, or is this (yet another) me issue?

Means?💀

vague cosmos May 18, 2023, 3:59 PM

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From a embed? Thats premium.

jade topaz May 18, 2023, 3:59 PM

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vague cosmos From a embed? Thats premium.

Alright, thanks!

iron nightBOT May 18, 2023, 3:59 PM

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Gave +1 Rep to @vague cosmos

jade topaz May 18, 2023, 4:00 PM

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vague cosmos From a embed? Thats premium.

I have premium

slender minnow May 18, 2023, 4:00 PM

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jade topaz Yess

still not fixed?

jade topaz May 18, 2023, 4:00 PM

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@slender minnow not

vague cosmos May 18, 2023, 4:00 PM

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jade topaz I have premium

Yes, but @jade topaz not.

slender minnow May 18, 2023, 4:00 PM

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can you open a ticket so i can take a look

jade topaz May 18, 2023, 4:00 PM

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slender minnow can you open a ticket so i can take a look

Okay come dm lemme give server link

vague cosmos May 18, 2023, 4:01 PM

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#🎫│make-a-ticket ^

slender minnow May 18, 2023, 4:01 PM

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jade topaz Okay come dm lemme give server link

#🎫│make-a-ticket or #premium-tickets

jade topaz May 18, 2023, 4:01 PM

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Ok

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How can I re-open a closed ticket?

vague cosmos May 18, 2023, 4:06 PM

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Do you still have access to it?

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Then you can use the button that allows you to re-open it.

jade topaz May 18, 2023, 4:07 PM

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vague cosmos Do you still have access to it?

No it's been closed and deleted, so I'm guessing there's no way

vague cosmos May 18, 2023, 4:07 PM

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Nope.

sullen void May 18, 2023, 4:07 PM

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How to get premium code

jade topaz May 18, 2023, 4:07 PM

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vague cosmos Nope.

thanks for your help!

iron nightBOT May 18, 2023, 4:07 PM

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Gave +1 Rep to @vague cosmos

humble sequoiaBOT May 18, 2023, 4:08 PM

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Discord Ticket Tool Premium <:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706>

Premium can now be purchased directly through discord! Either in the app directory (server settings) or directly from the bots profile.

<:TTWarning:1034178155872784494> Important Information <:TTWarning:1034178155872784494>

ONLY purchase premium through ONE of the two Ticket Tool Bots. If you purchased premium on the primary bot (White logo) and plan to use the premium bot, don't kick the primary bot!

What's different?

NewLine The Monthly price changed from $6.00 to $5.99
NewLine Soon1 Soon2 Yearly subscriptions are not yet available
NewLine Don't kick the bot, otherwise, the subscription will be canceled automatically
NewLine You'll need to buy the subscription from a computer or on the Application Directory
NewLine You might need to run the /premium command on your server to sync the premium status with your dashboard
NewLineEnd A subscription can not be transferred between Servers

vague cosmos May 18, 2023, 4:08 PM

#

@jade topaz no problem!

@sullen void see above.

sullen void May 18, 2023, 4:10 PM

#

vague cosmos <@456226577798135808> no problem! <@709146848694239332> see above.

Is there is a way to buy it and it give me a code and i redeem it from the bot website?

humble sequoiaBOT May 18, 2023, 4:10 PM

#

PayPal - paypal@tickettool.xyz
BitCoin - 3HhKKAdb9eEvCe2tvzB8bAa8nebHY6qcPA
LiteCoin - MEQX3knLAuotrKnvk3HDNBK5gdRn6PZhHy

Prepay/Direct Payment

To prepay send the payment using your desired method - Available options listed bellow.

⚠️ $18 per 3 months. ⚠️
$66 per year.

(If using the direct payment option, you need to be paying for at-least 3+ months.)

Regular Prices when paying within Discord:
$5.99/per month

Once your payment is sent let us know so we can confirm and get you your key.

- Purchases done with this method are non-refundable.

<:paypal:924596360840372234> Paypal ("Goods and Services" or "Family and Friends")

paypal@tickettool.xyz

<:bitcoin:924638849135689749> BTC - Bitcoin

3HhKKAdb9eEvCe2tvzB8bAa8nebHY6qcPA

<:Litecoin:972176945972383815> LTC - LiteCoin

MEQX3knLAuotrKnvk3HDNBK5gdRn6PZhHy

I sent the payment now what?

After you send the payment, please send a screenshot with proof of payment, our <@&615146349700186112> will verify your payment and will get you setup. For crypto payments, we are waiting for at least ONE verification.

vague cosmos May 18, 2023, 4:10 PM

#

This are the other payments methods you can use, @sullen void.

#

If you want to use one of those payments methods, open a billing ticket in #🎫│make-a-ticket so the billing team can assist you further.

jade topaz May 18, 2023, 4:12 PM

#

Any way to rename tickets upon creation? I.e report tickets being called "Report-ticket-0001", role tickets being called "Role-ticket-0001", etc...

vague cosmos May 18, 2023, 4:14 PM

#

jade topaz Any way to rename tickets upon creation? I.e report tickets being called "Report...

Dashboard > Panel Configs > Ticket

jade topaz May 18, 2023, 4:14 PM

#

vague cosmos Dashboard > Panel Configs > Ticket

Ah, thanks again!

iron nightBOT May 18, 2023, 4:14 PM

#

Gave +1 Rep to @vague cosmos

vague cosmos May 18, 2023, 4:14 PM

#

No worries, as always happy to help!

#

@jade topaz you'll need to do this for each panel by the way.

jade topaz May 18, 2023, 4:15 PM

#

vague cosmos <@456226577798135808> you'll need to do this for each panel by the way.

Alrighty, noted! 🙏

#

guys how to do like this

placid sage May 18, 2023, 4:17 PM

#

i'm paying for the sub for premium but i dont have, nor can i find the key

vague cosmos May 18, 2023, 4:17 PM

#

jade topaz guys how to do like this

Dashboard > Panel Configs > Messages

vague cosmos May 18, 2023, 4:17 PM

#

placid sage i'm paying for the sub for premium but i dont have, nor can i find the key

How did you pay?

placid sage May 18, 2023, 4:17 PM

#

through paypal

vague cosmos May 18, 2023, 4:17 PM

#

Open a billing ticket in #🎫│make-a-ticket so the billing team can assist you.

#

@jade topaz you're looking for the opened message by the way.

jade topaz May 18, 2023, 4:20 PM

#

yeah ty

vague cosmos May 18, 2023, 4:20 PM

#

No worries, happy to help!

fleet garden May 18, 2023, 4:45 PM

#

Others (everyone else not ticket owner) are seeing the tickets as unknown. How do I fix that?

humble sequoiaBOT May 18, 2023, 4:45 PM

#

How can I grant my team access to tickets?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to grant access to
4. Open the General options menu
5. Select your Support Team Roles
6. Save changes

vague cosmos May 18, 2023, 4:46 PM

#

@fleet garden ^

fleet garden May 18, 2023, 4:46 PM

#

I'm saying others can see the ticket (as unknown) that shouldn't see them at all

vague cosmos May 18, 2023, 4:47 PM

#

Dash > Panel config > Permissions

#

Check the permissions there.

#

@fleet garden I'll be afk so responds may delay.

fleet garden May 18, 2023, 4:56 PM

#

vague cosmos <@717496092257681418> I'll be afk so responds may delay.

You are fine, everyone has a life! I do have the everyone opened, view set to x but they can see the ticket as unknown (sorry can I still ping you or are you busy)

vague cosmos May 18, 2023, 4:56 PM

#

It's fine, how are the category permissions?

#

Also mind if you share a screenshot of what you mean by unknown?

fleet garden May 18, 2023, 5:07 PM

#

Umm yes one moment

#

Umm I actually think I got it, thanks so much

vague cosmos May 18, 2023, 5:14 PM

#

That's awesome, how did you fix it?

fleet garden May 18, 2023, 5:15 PM

#

vague cosmos That's awesome, how did you fix it?

Not sure 😂 when I asked for a ss of the unknown, they said it wasn't there so maybe it hadn't loaded properly yet?

vague cosmos May 18, 2023, 5:19 PM

#

If you have it feel free to send it

jade topaz May 18, 2023, 6:15 PM

#

Hello I'm trying to create and support ticket on my server, I left the support team only for the staff and the common members said they couldn't create the ticket (it says the have no permission) when I added the common members role to the support team everyone was able to see the ticket the person created;

How do I manage to the common members to create a ticket but only the person who created it and the staff sees it?

#

I tried looking every tutorial but non explained

#

Everything else is already settled

vague cosmos May 18, 2023, 6:19 PM

#

Hey @jade topaz,

Can you check if there is any blacklisted role on the dashboard under server configs? Also, for your second question see below:

humble sequoiaBOT May 18, 2023, 6:19 PM

#

How can I grant my team access to tickets?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to grant access to
4. Open the General options menu
5. Select your Support Team Roles
6. Save changes

jade topaz May 18, 2023, 6:20 PM

#

vague cosmos Hey <@456226577798135808>, Can you check if there is any blacklisted role on th...

Nope there is not

jade topaz May 18, 2023, 6:20 PM

#

humble sequoia

I did that already...

vague cosmos May 18, 2023, 6:22 PM

#

If you did that, nobody should be able to see the ticket, unless your Discord permissions are messed up.

Can you check if there is any permission issue here:

Dashboard > Panel Configs > Buttons > Button Create Ticket

#

If you use a category, make sure you set the permissions for the category the same as the channels by default, because Discord may override channel by category. @jade topaz

jade topaz May 18, 2023, 6:27 PM

#

vague cosmos If you use a category, make sure you set the permissions for the category the sa...

Ok.

jade topaz May 18, 2023, 6:28 PM

#

vague cosmos If you use a category, make sure you set the permissions for the category the sa...

What permissions the category must have to the common members use the ticket°?

vague cosmos May 18, 2023, 6:28 PM

#

You don't want them to see it right? So a ❌ on view channel.

jade topaz May 18, 2023, 6:29 PM

#

vague cosmos You don't want them to see it right? So a ❌ on view channel.

I want them to see the channel but not see the ticket when created

vague cosmos May 18, 2023, 6:30 PM

#

humble sequoia

For the channel, should be for the everyone role on neutral or check_green , for the ticket itself, see this message.

velvet verge May 18, 2023, 6:31 PM

#

Does anyone know why this happens?

vague cosmos May 18, 2023, 6:31 PM

#

velvet verge Does anyone know why this happens?

Hey! Can you try to run the command again? Sometimes it happens, a second time it will work and if that's not the case let me know.

velvet verge May 18, 2023, 6:32 PM

#

I've ran it 4 times but still no luck

timber kernel May 18, 2023, 6:33 PM

#

velvet verge I've ran it 4 times but still no luck

Bot is missing a permission in that channel:

velvet verge May 18, 2023, 6:33 PM

#

How do I give it the permission?

vague cosmos May 18, 2023, 6:34 PM

#

Edit the channel permissions in Discord (or give the bot administrator).

velvet verge May 18, 2023, 6:36 PM

#

Thanks, I'll try it right now

velvet verge May 18, 2023, 7:53 PM

#

I'm not sure how to give the bot administrator

#

I've tried but for some reason it just doesnt work

vague cosmos May 18, 2023, 7:54 PM

#

Server settings > roles > you can give admin there for the bot role, @velvet verge.

But, if you edit the channel, you can give it read perms only.

#

@velvet verge I'm heading off to bed now, you can always #🎫│make-a-ticket so the support team can assist you. 🙂

iron nightBOT May 18, 2023, 9:26 PM

#

Gave +1 Rep to @iron night

clear elm May 18, 2023, 10:13 PM

#

hello. I have discord server. When a member opens a ticket they are unable to paste a Cardano Wallet address. I am an admin and I cant post one either. can anyone help please

#

Its a long and contains random numbers and letters

midnight isle May 19, 2023, 2:52 AM

#

hey guys i have a question

#

how do i grant people to send image/media in tickets?

vague cosmos May 19, 2023, 4:47 AM

#

@midnight isle dashboard > panel Configs > permissions. Take a look there, where you can set permissions for in a ticket.

vague cosmos May 19, 2023, 4:47 AM

#

clear elm hello. I have discord server. When a member opens a ticket they are unable to ...

Check the audit if a bot is blocking it.

digital veldt May 19, 2023, 5:01 AM

#

I can't see ticketers on the server, only my other authorized friends can see the incoming tickets, why am I having this problem? can you help me?

humble sequoiaBOT May 19, 2023, 5:06 AM

#

How can I grant my team access to tickets?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to grant access to
4. Open the General options menu
5. Select your Support Team Roles
6. Save changes

vague cosmos May 19, 2023, 5:07 AM

#

Check that and if you have one of those roles, @digital veldt.

digital veldt May 19, 2023, 5:12 AM

#

vague cosmos Check that and if you have one of those roles, <@981607067540402207>.

Authorizations available

vague cosmos May 19, 2023, 5:13 AM

#

You can't see the new tickets, you have a role that should be able to see them?

digital veldt May 19, 2023, 5:15 AM

#

vague cosmos You can't see the new tickets, you have a role that should be able to see them?

All authorizations available

vague cosmos May 19, 2023, 5:16 AM

#

AaronThink a yes or no would be easier.

#

If you click on the server name at the left top, is show all channels turned on?

digital veldt May 19, 2023, 5:20 AM

#

vague cosmos If you click on the server name at the left top, is **show all channels** turned...

Yes

vague cosmos May 19, 2023, 5:23 AM

#

And you have a role that should see the tickets, is someone able to check the permission of a ticket to see if something (a role for example) is removing your access?

redx overrides check_green

digital veldt May 19, 2023, 5:32 AM

#

I have the authority to open and close a ticket and reply.

vague cosmos May 19, 2023, 5:35 AM

#

Yes, so can you see the channel now? Also what is your native language, maybe I can give you some advice on getting easier help on that language.

digital veldt May 19, 2023, 5:36 AM

#

Merhaba ticketleri görüntülemekte sorun yaşıyorum Tr

#

Turkish

vague cosmos May 19, 2023, 5:46 AM

#

Merhaba, biletleri siz göremezsiniz ama diğerleri görebilir. Kanallara erişimi engelleyebilecek bir rolünüz yok mu?

digital veldt May 19, 2023, 5:53 AM

#

vague cosmos Merhaba, biletleri siz göremezsiniz ama diğerleri görebilir. Kanallara erişimi e...

Kanallara eririm rolum mevcur

vague cosmos May 19, 2023, 5:59 AM

#

Peki şimdi tam olarak sorun nedir?

opaque notch May 19, 2023, 6:05 AM

#

so i purchased premium ticket tool. it still displays as normal on dashboard. what do i do

gilded verge May 19, 2023, 6:13 AM

#

opaque notch so i purchased premium ticket tool. it still displays as normal on dashboard. wh...

click Sync button in dashbaord or run /debug on your server
//then your premium status will be refreshed

opaque notch May 19, 2023, 6:14 AM

#

gilded verge click `Sync` button in dashbaord or run `/debug` on your server //then your prem...

And if i bought premium and add premium bot to server will it continue working or i need to redo tickets

gilded verge May 19, 2023, 6:18 AM

#

yes, it will work but then you need to resend panels with premium bot to work

if you bought premium with free bot, you shouldn't kick him because your premium will be cancelled (but not deleted so you will still have premium until the end of the billing period),

vague cosmos May 19, 2023, 6:38 AM

#

vague cosmos Peki şimdi tam olarak sorun nedir?

@digital veldt 🙂

wooden breach May 19, 2023, 6:38 AM

#

what do i do if the ticket tool keeps saying the application didnt respond

digital veldt May 19, 2023, 6:39 AM

#

vague cosmos Peki şimdi tam olarak sorun nedir?

Sorun tam olarak ticket gelince görüntülenmiyor. 1 kişi de bu sorun var.

vague cosmos May 19, 2023, 6:40 AM

#

wooden breach what do i do if the ticket tool keeps saying the application didnt respond

What are you trying to do? Does the bot have all permissions it needs, did you try it again?

vague cosmos May 19, 2023, 6:40 AM

#

digital veldt Sorun tam olarak ticket gelince görüntülenmiyor. 1 kişi de bu sorun var.

Anlıyorum, bu kişi yeni oluşturulan biletleri göremiyor mu?

wooden breach May 19, 2023, 6:40 AM

#

nvm fixed it

#

thank you tho

vague cosmos May 19, 2023, 6:41 AM

#

No problem!

opaque notch May 19, 2023, 6:41 AM

#

gilded verge yes, it will work but then you need to resend panels with premium bot to work i...

So i need to redo tickets

vague cosmos May 19, 2023, 6:41 AM

#

That is correct, as it are two different bots.

gilded verge May 19, 2023, 6:46 AM

#

no need, you can just use commands to close/delete etc.

vague cosmos May 19, 2023, 6:47 AM

#

Since when? Didn't @pseudo glen and @humble sequoia not conflict with tickets? Or is that panels only, @gilded verge?

digital veldt May 19, 2023, 6:48 AM

#

vague cosmos Anlıyorum, bu kişi yeni oluşturulan biletleri göremiyor mu?

Evet yeni oluşturulan biletleri göremiyor.

vague cosmos May 19, 2023, 6:49 AM

#

digital veldt Evet yeni oluşturulan biletleri göremiyor.

Herhangi bir destek ekibi rolü var mı?

gilded verge May 19, 2023, 6:49 AM

#

vague cosmos Since when? Didn't <@557628352828014614> and <@722196398635745312> not conflict ...

yes but if ticket was created with free bot, you still can close/delete with premium, but since now im confused, I will check it again especially for you ^^

vague cosmos May 19, 2023, 6:50 AM

#

gilded verge yes but if ticket was created with free bot, you still can close/delete with pre...

Yea, cause I'm wondering now and just want to be sure, as it sounds confusing.

gilded verge May 19, 2023, 6:52 AM

#

so as i said, you still can close/delete ticket with premium bot which was created with free bot, you just need to use commands, instead of buttons ^^

digital veldt May 19, 2023, 6:54 AM

#

vague cosmos Herhangi bir destek ekibi rolü var mı?

Evet rolü var.

vague cosmos May 19, 2023, 7:03 AM

#

digital veldt Evet rolü var.

"Destek ekibi" veya "ek rol" kapsamına giriyor mu?

digital veldt May 19, 2023, 7:05 AM

#

#

Moderetör arkadaşların hepsinde ticket yeni biletlerine cevap verme yetkisi var. Görüntüleme yetkisi var. Yeni biletlere tek bir moderetör arkadaşımız görüntüleyemiyor yeni biletleri. Sorun nedir yeni biletleri neden gürültüleyemiyor. @vague cosmos

vague cosmos May 19, 2023, 7:11 AM

#

Biletler bir kategoriye mi yerleştirildi? Oradaki izinleri kontrol edebilir misin? Bir redx varsa, görüntülemelerini engellemek mümkün olmalıdır.

civic wagon May 19, 2023, 9:32 AM

#

is ticket claiming free now?

safe stratus May 19, 2023, 9:53 AM

#

The bot isn't working for new arrivals who cannot see all my chats to use the ticket tool they can see the channel but not make a ticket idk how to fix

wild spire May 19, 2023, 9:56 AM

#

safe stratus The bot isn't working for new arrivals who cannot see all my chats to use the ti...

did u set their role as disabled role?

safe stratus May 19, 2023, 9:57 AM

#

I don't think so

wild spire May 19, 2023, 9:58 AM

#

safe stratus I don't think so

server ID?

safe stratus May 19, 2023, 9:58 AM

#

927657894072168488

wild spire May 19, 2023, 10:00 AM

#

safe stratus 927657894072168488

open a ticket please ?
then I can ask more questions 😂
#🎫│make-a-ticket

gilded verge May 19, 2023, 10:09 AM

#

civic wagon is ticket claiming free now?

still premium ^^

strong harbor May 19, 2023, 10:58 AM

#

Im having trouble making a multipanel ticket support button thing. Is the video on ticket tool youtube updated ?

gilded verge May 19, 2023, 11:00 AM

#

strong harbor Im having trouble making a multipanel ticket support button thing. Is the video ...

im not sure if updated but what exactly is your problem?

bleak valve May 19, 2023, 11:52 AM

#

Hi, can someone tell me how to turn off random tickets that just say "Welcome"?

vague cosmos May 19, 2023, 12:05 PM

#

Hey @bleak valve, those tickets must be created by someone. Are you sure nobody is abusing it, see also this to edit the message:

humble sequoiaBOT May 19, 2023, 12:06 PM

#

Ticket Message

The Ticket Message is the first message sent by the bot on a new ticket. To customize it head over to your Dashboard ➞ Panel Configs ➞ Ticket ➞ Edit Ticket Message

vague cosmos May 19, 2023, 12:07 PM

#

@strong harbor did you still need help?

bleak valve May 19, 2023, 12:09 PM

#

vague cosmos Hey <@662039565409714177>, those tickets must be created by someone. Are you sur...

Ive received quite a few of them in my server, just curious why it happens from time to time. Possibly bots opening tickets?

vague cosmos May 19, 2023, 12:10 PM

#

Not sure if bots can do that, might be selfbots. How often does it happen?

#

But those tickets, are they just showing "welcome", as you can change that (see message above).

#

@bleak valve ^

bleak valve May 19, 2023, 12:18 PM

#

vague cosmos But those tickets, are they just showing "welcome", as you can change that (see ...

a ticket is opened, just saying "Welcome" from whoever opened the ticket 🤣 im working on a server currently, it happens several times a day. but the server is still quite new, only has pandez for security atm

vague cosmos May 19, 2023, 12:19 PM

#

Gotcha @bleak valve! You can edit that message, here: #🆘│community-support message

humble sequoiaBOT May 19, 2023, 12:20 PM

#

Supported Variables

- Note: Remove the ! from all of the variables for proper work

{!server.name} ➞ Name of the server
{!server.id} ➞ ID of the Server
{!server.icon} ➞ Direct URL to the Server's Icon
{!server.banner} ➞ Direct URL to the Server's banner, if available

{!channel} = <#channel> ➞ Channel link of the current channel
{!channel.name} ➞ Name of the current channel
{!channel.id} ➞ ID of the current channel

{!author} = <@user> ➞ Mention of the user triggering this message
{!author.name} ➞ Name of the user triggering this message
{!author.id} ➞ ID of the user triggering this message
{!author.nickname} ➞ Nickname of the user triggering this message
{!author.icon} ➞ Direct Url of the profile picture of the user triggering this message
{!author.tag} ➞ 4 digit tag (discriminator) of the user triggering this message
{!author.full} ➞ username + 4 digit discriminator of the user triggering this message```
```diff
- Note: The variables below are meant to be used within ticket messages, or tags triggered within tickets

{!panel.count} ➞ The current count number of the panel 
{!panel.name} ➞ The name of the panel
{!panel.ticketLimit} ➞ The current limit of the panel

{!ticket} = <#channel> ➞ Channel mention of the ticket
{!ticket.id} ➞ Channel ID of the ticket

{!ticket.user} = <@user> ➞ User mention of the ticket user
{!ticket.user.name} ➞ Name of the ticket user
{!ticket.user.id} ➞ User ID of the ticket user
{!ticket.user.nickname} ➞ Nickname of the ticket user
{!ticket.user.icon} ➞ Direct Url of the profile picture of the ticket user
{!ticket.user.tag} ➞ Tag / Discriminator of the ticket user
{!ticket.user.full} ➞ Username + Discirimator of the ticket user```

_ _

Additional variables

Roles can be either
{@role name} or {role ID}

{create.reason}
{claim.reason}
{close.reason}
{delete.reason}
» Reasons for a given action

Transcript Variables

{!ticket_name} ➞ Name of the ticket
{!panel_name} ➞ Name of the panel
{!transcript_url} ➞ File link of the transcript

Hide Link under blue text:

[Click me](https://tickettool.xyz) ➞ Click me

Time Variable
Sends the current unix time in seconds. Optionally add or remove seconds

<t:{!time?m=+43200}:R> ➞ <t:1684542028:R>
<t:{!time?m=-43200}:R> ➞ <t:1684455628:R>
<t:{!time}:R> ➞ <t:1684498828:R>

_ _

<t:1641006000> ➞ <t:1641006000>
<t:1641006000:f>➞ <t:1641006000:f>
<t:1641006000:F> ➞ <t:1641006000:F>
<t:1641006000:D>➞ <t:1641006000:D>
<t:1641006000:d> ➞ <t:1641006000:d>
<t:1641006000:t> ➞ <t:1641006000:t>
<t:1641006000:T> ➞ <t:1641006000:T>
<t:1641006000:R> ➞ <t:1641006000:R>
» You can use https://hammertime.djdavid98.art/ to create custom dates/times

vague cosmos May 19, 2023, 12:20 PM

#

You can also use variables, to ping for example a user in the ticket. 🙂

bleak valve May 19, 2023, 12:21 PM

#

vague cosmos Gotcha <@662039565409714177>! You can edit that message, here: https://canary.di...

hmm okay, i will try to edit it soon. but isn't it possible to just turn it off all together? not sure why people would send a "Welcome" message through a ticket several times a day

vague cosmos May 19, 2023, 12:22 PM

#

Is the message send by the user or by @pseudo glen? Because you can remove the message itself, but if a user sends it it's something the user does.

Do you have a screenshot eventually?

bleak valve May 19, 2023, 12:22 PM

#

vague cosmos Is the message send by the user or by <@557628352828014614>? Because you can rem...

I will get a screenshot soon, just not at the computer managing that server

vague cosmos May 19, 2023, 12:23 PM

#

No worries, if you have one feel free to ping me. 🙂

vague cosmos May 19, 2023, 2:01 PM

#

@crystal gale what do you exactly want to know?

#

Because everyone is using Ticket Tool for other things, so if you tell me what you want to do exactly I can help you.

crystal gale May 19, 2023, 2:22 PM

#

How tu use ticket tool properly

vague cosmos May 19, 2023, 2:23 PM

#

What do you mean exactly?

vague cosmos May 19, 2023, 2:23 PM

#

vague cosmos Because everyone is using Ticket Tool for other things, so if you tell me what y...

Because as I said here, everyone uses it in a different way.

#

@crystal gale so do you want to know how to setup the bot?

crystal gale May 19, 2023, 2:27 PM

#

How to use it

stark runeBOT May 19, 2023, 2:27 PM

#

1. Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

2. Create a Panel

To create a panel we are going to need to head over to the panel configs on the dashboard.
Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and your ready to get started with configuring your panel.
An example of a creating a panel is shown below.

3. Send the Panel to a Channel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard.
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq.
An example of a sending a panel is shown below.

Having a Problem Sending the Panel?
Do $debug in a channel with Ticket Tool and make sure it has all the necessary Discord permissions.

vague cosmos May 19, 2023, 2:28 PM

#

This tells you how to setup Ticket Tool. 🙂

#

@crystal gale if you need any help with that, let me know. 🙂

hidden otter May 19, 2023, 2:55 PM

#

Hi

#

How to make a ticket

vague cosmos May 19, 2023, 2:56 PM

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stark rune

In your own server? This is how you setup @pseudo glen.

hidden otter May 19, 2023, 2:59 PM

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@vague cosmos can u make it to me please

vague cosmos May 19, 2023, 2:59 PM

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No, but if you follow the above steps it should be fine, if not can you tell me where the issues are?

hidden otter May 19, 2023, 3:00 PM

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vague cosmos May 19, 2023, 3:00 PM

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You did create the panel, can you click the Send button and select the channel?

hidden otter May 19, 2023, 3:01 PM

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Oh done

#

Thank you broo @vague cosmos

iron nightBOT May 19, 2023, 3:01 PM

#

Gave +1 Rep to @vague cosmos

vague cosmos May 19, 2023, 3:02 PM

#

No problem, do you need any more help? 🙂

hidden otter May 19, 2023, 3:03 PM

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No thx

vague cosmos May 19, 2023, 3:04 PM

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Alright if you need any more help in the future you can always ask. Have a fantastic day!

crystal gale May 19, 2023, 4:42 PM

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I put a script and ticket tool din't anwser why?

vague cosmos May 19, 2023, 4:46 PM

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Where exactly and what kind of script?

#

@crystal gale

crystal gale May 19, 2023, 4:48 PM

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A powershell script and i send it when i took my ticket

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And it was 24h ago

vague cosmos May 19, 2023, 4:49 PM

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I'm not sure if a powershell script does work in a ticket...

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So I'm really confused about what you mean, @crystal gale.

crystal gale May 19, 2023, 4:51 PM

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I send a powershell script to know the password of someone and its not rlying

#

replying*

vague cosmos May 19, 2023, 4:52 PM

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I don't think you can use powershell scripts with @pseudo glen...

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Also, "knowing someones password" does not seem to be legal.

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@crystal gale so what are you trying to do?

crystal gale May 19, 2023, 4:55 PM

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No i was joking xD im not trying to have a password but he is not rpelying me

vague cosmos May 19, 2023, 4:56 PM

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I don't like this kind of jokes, but what is your exact issue?

crystal gale May 19, 2023, 4:56 PM

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I want him to fix a powershell script

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and he is not replying

#

what can i do?

vague cosmos May 19, 2023, 4:57 PM

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You can wait. We can help with @pseudo glen here, not with something else.

crystal gale May 19, 2023, 4:57 PM

#

Normaly he have to reply when?

humble sequoiaBOT May 19, 2023, 4:57 PM

#

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

vague cosmos May 19, 2023, 4:58 PM

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^ read that.

crystal gale May 19, 2023, 4:58 PM

#

Wait

#

Are you a bot?

vague cosmos May 19, 2023, 4:59 PM

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No I am not, but that message gives you an answer.

crystal gale May 19, 2023, 4:59 PM

#

OHH

#

I WAS THINKING THAT YOU WERE A BOT XDD

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Omg sorry lol

vague cosmos May 19, 2023, 5:00 PM

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No I am not, but do you need any help with @pseudo glen?

clear elm May 19, 2023, 5:21 PM

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vague cosmos Check the audit if a bot is blocking it.

Where would I go to find audit info?

vague cosmos May 19, 2023, 5:21 PM

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Server settings > Audit log

#

My laptop needs to update, so responses can delay @clear elm.

clear elm May 19, 2023, 5:24 PM

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vague cosmos Server settings > Audit log

Thanks. I am assuming you mean on my tickettool dashboard

iron nightBOT May 19, 2023, 5:24 PM

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Gave +1 Rep to @vague cosmos

vague cosmos May 19, 2023, 5:25 PM

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clear elm Thanks. I am assuming you mean on my tickettool dashboard

No, Discord itself. Because it looks like another bot deletes the messages.

clear elm May 19, 2023, 5:31 PM

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Thanks. So i am looking at the audit log for TicketTool and it doesnt create and entry

rustic gale May 19, 2023, 5:32 PM

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It probably has nothing to do with Ticket Tool

clear elm May 19, 2023, 5:33 PM

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Its what I am thinking

rustic gale May 19, 2023, 5:33 PM

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Ticket Tool is not a moderation bot and it doesn't delete users' messages.

#

The only exception is custom command triggers

clear elm May 19, 2023, 5:33 PM

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So when a member opens a ticket where do the permissions come from within that ticket

rustic gale May 19, 2023, 5:34 PM

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Whether a user's messages get deleted has nothing to do with the user's permissions

vague cosmos May 19, 2023, 5:34 PM

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You should filter on Delete Messages in the audit. So you can see which bot might do it.

clear elm May 19, 2023, 5:35 PM

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its not like they actually delete the message. You see it posted then it disappears

vague cosmos May 19, 2023, 5:36 PM

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vague cosmos You should filter on **Delete Messages** in the audit. So you can see which bot ...

So they get deleted, if you check the audit like this way you can see by who. Like Outsider said - and so did I - it's not Ticket Tool.

clear elm May 19, 2023, 5:37 PM

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yup defo not ticket tool. Further investigation required. Thanks for your time

vague cosmos May 19, 2023, 5:38 PM

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No problem, checking the audit would still be the answer. 😛

jade topaz May 19, 2023, 6:25 PM

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Can you change the bots name with premium?

vague cosmos May 19, 2023, 6:27 PM

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You can change the username in your server, not the bot name itself.

humble sequoiaBOT May 19, 2023, 6:27 PM

#

Ticket Tool Custom Avatar

As of now, you are not able to change Ticket Tool's profile picture, nonetheless, our Development Team is working on the release of white labels, this is your own custom bot!

For the time being, you can change the bot's nickname by right-clicking the bot in the user list on your server and clicking Change Nickname

jade topaz May 19, 2023, 6:27 PM

#

What about the profile picture?

vague cosmos May 19, 2023, 6:27 PM

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See the message above, @jade topaz.

jade topaz May 19, 2023, 6:27 PM

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Oh okay.

vague cosmos May 19, 2023, 6:28 PM

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Can I help you with anything else? 👍🏻

jade topaz May 19, 2023, 6:29 PM

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Can you create embeds with it?

vague cosmos May 19, 2023, 6:29 PM

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Yes and with the premium bot you can edit those.

jade topaz May 19, 2023, 6:29 PM

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Oh okay!

humble sequoiaBOT May 19, 2023, 6:30 PM

#

<:premium:662032717906444329> Premium Perks

ttonline Faster Premium Bot
Automatic Transcripts
Full Customization
Direct Messages
Ticket Automation
Thread Style Ticketing
Premium Support
Scheduled Panel Availability
Integrations

You can purchase premium here:

https://tickettool.xyz/premium

Price

$6 - Monthly
$66 - Yearly

vague cosmos May 19, 2023, 6:30 PM

#

This are all the perks you get with @humble sequoia. 🙂

vague cosmos May 19, 2023, 6:35 PM

#

humble sequoia

@jade topaz 🙂

jade topaz May 19, 2023, 6:36 PM

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Oh okay!

pallid rain May 19, 2023, 6:48 PM

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Not sure if this is a feature or not.

With the claiming a ticket option, can you make it that no one besides the person that opened the ticket can type until someone has claimed it?

vague cosmos May 19, 2023, 6:49 PM

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Should be do-able with permissions.

#

@pallid rain I did look at the permissions of claiming, but:
"Within this setting you can modify the permissions the support team roles get applied once a ticket is claimed. The ticket claimer will receive the Support Opened Permissions. This is often used to make tickets a read only channel for the rest of the team or to hide it."

So unless you work with additonal role permissions, there is no easy way.

lime maple May 19, 2023, 7:23 PM

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Does anyone know if there’s a way to delete tickets at the same time without having to do it manually for each tickets ?

ember python May 19, 2023, 7:28 PM

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Trying to setup a dropdown menu with multiple options but it only lets me add one option and I cant select the same pannel for hte other option?

#

humble sequoiaBOT May 19, 2023, 7:28 PM

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<:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706> Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on AddItemButton1 AddItemButton2

First you select a panel. That's the panel this option will open a ticket for. BotOffline DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

Panel doesn't send? Make sure you have a valid emoji selected
Option doesn't show up? Check if two options have the same panel in the DropDown Editor

vague cosmos May 19, 2023, 7:29 PM

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@ember python ^
@lime maple not sure about your case.

ember python May 19, 2023, 7:30 PM

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vague cosmos <@276413253213487105> ^ <@297392125291659264> not sure about your case.

How do I create another panel?

vague cosmos May 19, 2023, 7:31 PM

#

Dashboard, panel Configs

#

There you can create a new panel. @ember python

lime maple May 19, 2023, 7:32 PM

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vague cosmos <@276413253213487105> ^ <@297392125291659264> not sure about your case.

If I have to delete 600tickets manually it’s gonna take for ever 😅

vague cosmos May 19, 2023, 7:33 PM

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lime maple If I have to delete 600tickets manually it’s gonna take for ever 😅

Maybe the support team has a solution, #🎫│make-a-ticket but I don't think it's possible.

lime maple May 19, 2023, 7:36 PM

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vague cosmos Maybe the support team has a solution, <#571706435449257997> but I don't think i...

Aight thanks

iron nightBOT May 19, 2023, 7:36 PM

#

Gave +1 Rep to @vague cosmos

warped geode May 19, 2023, 8:39 PM

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Can someone please help this panel is hard to understand and I can’t find tutorials how do I make it that the ticket opens when someone’s uses a command

rustic gale May 19, 2023, 9:52 PM

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warped geode Can someone please help this panel is hard to understand and I can’t find tutori...

Head to Panel Configs -> Command Style

#

You can enable it there. Select a channel to track

#

When someone sends $new or $ticket in that channel, it will create a ticket for them

warped geode May 19, 2023, 9:55 PM

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Ah ok thanks

echo laurel May 19, 2023, 11:17 PM

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I'm fairly new to Ticket Tool and can't for the life of me figure out how to add the name of whose opening the ticket. Is anyone able to help me with this? Thank you in advance

#

Like this

opaque gate May 20, 2023, 1:42 AM

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is there any way to change the commands? instead of /close something like !c

rustic gale May 20, 2023, 4:30 AM

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echo laurel I'm fairly new to Ticket Tool and can't for the life of me figure out how to add...

That's a premium feature:

humble sequoiaBOT May 20, 2023, 4:30 AM

#

Ticket names

The ticket name is the default channel name of all tickets. To edit it, go to your Dashboard > Panel Configs > Ticket. There you can edit the channel name of opened and closed tickets. You can also use variables in there.

rustic gale May 20, 2023, 4:30 AM

#

opaque gate is there any way to change the commands? instead of /close something like !c

Not possible unfortunately

grand shell May 20, 2023, 6:51 AM

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Does anybody know when you try to send the ticket into a channel and it says Failed to send. It has the permission to send it but idk how.

vague cosmos May 20, 2023, 6:56 AM

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Do /debug it should show what is wrong.

Are you trying to send a panel?

#

@grand shell

humble sequoiaBOT May 20, 2023, 6:58 AM

#

━━ valxd's inquiry has been moved to a ticket ━━

opaque token May 20, 2023, 7:22 AM

#

How do I add ticket tool to my server

stark runeBOT May 20, 2023, 7:23 AM

#

1. Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

2. Create a Panel

To create a panel we are going to need to head over to the panel configs on the dashboard.
Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and your ready to get started with configuring your panel.
An example of a creating a panel is shown below.

3. Send the Panel to a Channel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard.
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq.
An example of a sending a panel is shown below.

Having a Problem Sending the Panel?
Do $debug in a channel with Ticket Tool and make sure it has all the necessary Discord permissions.

vague cosmos May 20, 2023, 7:23 AM

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@opaque token

modern herald May 20, 2023, 12:32 PM

#

hello

#

need help, how can i make for my staff can read ticket, whitout can close them ?

cunning crystal May 20, 2023, 12:36 PM

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How come when someone closes a ticket, it is automatically deleted

cold nebula May 20, 2023, 12:38 PM

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i cant have the claim button if i didnt pay for the premium version right?

humble sequoiaBOT May 20, 2023, 12:41 PM

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━━ CheeseGrinder's inquiry has been moved to a ticket ━━

lunar solar May 20, 2023, 12:43 PM

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modern herald need help, how can i make for my staff can read ticket, whitout can close them ?

Set allowed and disabled roles:
Panel Configs --> Buttons --> Close ticket (edit button) --> Allowed / Disabled Roles (Must set @ everyone in disabled roles)

lunar solar May 20, 2023, 12:43 PM

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cunning crystal How come when someone closes a ticket, it is automatically deleted

Enable two step ticket

#

Panel Configs --> General --> Switch_enabled Two Step Ticket

cunning crystal May 20, 2023, 12:44 PM

#

thx

#

thanks @lunar solar

iron nightBOT May 20, 2023, 12:44 PM

#

Gave +1 Rep to @lunar solar

cunning crystal May 20, 2023, 12:45 PM

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lunar solar Panel Configs --> General --> <:Switch_enabled:1041734627330625586> Two Step Tic...

When I closed the ticket, I did not wipe it automatically

#

@lunar solar

lunar solar May 20, 2023, 12:53 PM

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cunning crystal When I closed the ticket, I did not wipe it automatically

Yeah you asked why it deleted automatically

#

I showed you how to stop that

cunning crystal May 20, 2023, 12:54 PM

#

lunar solar I showed you how to stop that

It doesn't work

lunar solar May 20, 2023, 12:54 PM

#

cunning crystal It doesn't work

If you have more than one panel you would need to do it for all

cunning crystal May 20, 2023, 12:56 PM

#

ok

buoyant crystal May 20, 2023, 2:40 PM

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Will Ticket transcripts be sotred on the internet forever? Is the only way to stop people from viewing it is hide the transcript link?

lunar solar May 20, 2023, 2:40 PM

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buoyant crystal Will Ticket transcripts be sotred on the internet forever? Is the only way to st...

They are stored in Discord

#

So the file that attaches to the embed

#

Thats Discord hosting the file

#

So as long as that file exists the link will work

buoyant crystal May 20, 2023, 2:45 PM

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lunar solar So as long as that file exists the link will work

what if someone download the file to local? for example, the user will get the file from the bot DM isn't it?

vague cosmos May 20, 2023, 2:45 PM

#

Then they have it and might be share it... it's not anything you can control?

lunar solar May 20, 2023, 2:45 PM

#

Then you would be able to see it hosted from your pc

#

If you have DM transcript yes they receive their own file

buoyant crystal May 20, 2023, 2:46 PM

#

lunar solar If you have DM transcript yes they receive their own file

Bruh how do I disable that?

lunar solar May 20, 2023, 2:47 PM

#

buoyant crystal Bruh how do I disable that?

You don't have premium

#

so currently they are not receiving transcripts

#

even if you had premium is a feature you need to enable

buoyant crystal May 20, 2023, 2:48 PM

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lunar solar even if you had premium is a feature you need to enable

Ok, good to know, I guess.

north hawk May 20, 2023, 3:17 PM

#

idk whats going on here

lunar solar May 20, 2023, 3:20 PM

#

north hawk idk whats going on here

Go to the settings of the mention category

#

And give ticket tool those two permissions

north hawk May 20, 2023, 3:21 PM

#

Ah I see

#

Thank you!

lunar solar May 20, 2023, 3:21 PM

#

No worries

north hawk May 20, 2023, 3:22 PM

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Have a nice day

lunar solar May 20, 2023, 3:22 PM

#

You too!

echo laurel May 20, 2023, 3:27 PM

#

rustic gale That's a premium feature:

I have Premium

lunar solar May 20, 2023, 3:28 PM

#

$pc 740258208601473115

humble sequoiaBOT May 20, 2023, 3:28 PM

#

lunar solar $pc 740258208601473115

Thank you

Thank you for purchasing Ticket Tool Premium @echo laurel. You have now been given the <@&535595160189403136> role!

pulsar harness May 20, 2023, 3:29 PM

#

pepe_confetti

vague cosmos May 20, 2023, 3:29 PM

#

@lunar solar running it with the slash command doesn't show a message but will check too. Isn't that easier / more clean?

lunar solar May 20, 2023, 3:29 PM

#

echo laurel I have Premium

Panel Configs --> Ticket --> Ticket Opened channel name --> Edit to your liking

lunar solar May 20, 2023, 3:30 PM

#

vague cosmos <@892854649172946985> running it with the slash command doesn't show a message b...

Clean yes, easier shrug

vague cosmos May 20, 2023, 3:33 PM

#

pulsar harness <:pepe_confetti:984105711367770132>

Hey, do you need any help? 🙂

pulsar harness May 20, 2023, 3:34 PM

#

No need to thank you

pale vessel May 20, 2023, 3:35 PM

#

"At the end of the Day we check who the top 3 messagers are" when is the time they check and what do they mean by "messagers"

vague cosmos May 20, 2023, 3:35 PM

#

You mean, when a ticket get closed or?

#

@pale vessel because I can't think of anything inside Ticket Tool besides the people who send messages in a ticket, are you sure it's about @pseudo glen?

pale vessel May 20, 2023, 3:37 PM

#

ohh so thats how

vague cosmos May 20, 2023, 3:37 PM

#

Are you sure it's @pseudo glen? 👀

pale vessel May 20, 2023, 3:39 PM

#

i meant in the available tasks

vague cosmos May 20, 2023, 3:39 PM

#

Because, only way to see how many messages are send is in a ticket transcript.

#

@pale vessel I think you're looking at another bot.

humble sequoiaBOT May 20, 2023, 3:39 PM

#

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

vague cosmos May 20, 2023, 3:41 PM

#

If not, do you have an example or something of what you mean?

hot tiger May 20, 2023, 3:43 PM

#

Why does it not ping the role I have?

vague cosmos May 20, 2023, 3:44 PM

#

Because you can't mention a role in an embed.

humble sequoiaBOT May 20, 2023, 3:44 PM

#

How to automatically ping my support team on a ticket?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to ping your support on
4. Open the Ticket options menu
5. Click on Edit Ticket Message
6. In the Message Content use one of the role mention syntax (**{@Role Name}** / **{Role ID}**)
7. Save changes

Note: For this to work properly, Ticket Tool requires the Mention Everyone permission. Or the role must have the Allow anyone to @mention this role setting enabled onswitch

vague cosmos May 20, 2023, 3:44 PM

#

That explains how you can do it, outside the embed. 🙂

gilded verge May 20, 2023, 3:44 PM

#

vague cosmos <@910140188154552351> I think you're looking at another bot.

you got this correctly, he meant another bot

hot tiger May 20, 2023, 3:44 PM

#

oh I'm dumb I have another panel and I thought it was mentioning a role but it was doing @hot tiger

vague cosmos May 20, 2023, 3:45 PM

#

gilded verge you got this correctly, he meant another bot

Oh thank you for the confirmation! ❤️

iron nightBOT May 20, 2023, 3:45 PM

#

Gave +1 Rep to @gilded verge

vague cosmos May 20, 2023, 3:46 PM

#

hot tiger oh I'm dumb I have another panel and I thought it was mentioning a role but it w...

The message above should explain how to fix it, but doing it in a embed will never give a notification.

pure kite May 20, 2023, 4:12 PM

#

I cant use ticket tool commands please help me

vague cosmos May 20, 2023, 4:22 PM

#

@pure kite hey! What commands are not working?

#

Because "I can't use commands" is not really giving us information. Are you getting any error? What are you trying to do?

pure kite May 20, 2023, 4:25 PM

#

I mean

#

I cant see the commands of ticket tool,I write the commands but i cant see commands of ticket tool bot

vague cosmos May 20, 2023, 4:27 PM

#

So, you don't get a reply when you run a command, right?

#

Does the bot have the right permissions?

humble sequoiaBOT May 20, 2023, 4:28 PM

#

What permissions should I give to Ticket Tool?

ﾠ
@pseudo glen requires the following permissions:

Add Reactions
Read Channels
Send Messages
Manage Messages
Embed Links
Attach Files
Read History
Manage Roles
Manage Channels

To change the role permissions, you can go to your Discord Server ➞ Server Settings ➞ Roles ➞ @Ticket Tool

To change the category permissions, you can got to your Channel List ➞ Select Category ➞ Options ➞ Permissions ➞ @Ticket Tool

To change the channel permissions, you can go to your Channel Settings ➞ Permissions ➞ Ticket Tool
ﾠ

Note:

You can give Ticket Tool Administrative Permissions instead of all the permissions listed above, but it's entirely optional and NOT necessary.

pure kite May 20, 2023, 4:28 PM

#

yeah?

vague cosmos May 20, 2023, 4:28 PM

#

If so, what command are you trying to run?

pure kite May 20, 2023, 4:29 PM

#

But it can only access to 2 channels and i made bot administrator in that channel

pure kite May 20, 2023, 4:29 PM

#

vague cosmos If so, what command are you trying to run?

setup command

vague cosmos May 20, 2023, 4:30 PM

#

pure kite But it can only access to 2 channels and i made bot administrator in that channe...

You can't make a bot administrator in a channel, only server wide.

Can you run $setup and send a screenshot of what you got?

pure kite May 20, 2023, 4:30 PM

#

ok

pure kite May 20, 2023, 4:31 PM

#

vague cosmos You can't make a bot administrator in a channel, only server wide. Can you run ...

I mean, I gave the bot all the channel permissions on certain channels

#

sorry for the ping

flint crown May 20, 2023, 4:32 PM

#

How would you open a ticket with the bot

vague cosmos May 20, 2023, 4:33 PM

#

humble sequoia

But did you do it for the role itself? Like explained here?

Role and channel permission are different things, doing it for the role itself is always the best and no worries.

vague cosmos May 20, 2023, 4:33 PM

#

flint crown How would you open a ticket with the bot

Hey! See the small tutorial below on how to setup the bot.

stark runeBOT May 20, 2023, 4:33 PM

#

1. Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

2. Create a Panel

To create a panel we are going to need to head over to the panel configs on the dashboard.
Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and your ready to get started with configuring your panel.
An example of a creating a panel is shown below.

3. Send the Panel to a Channel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard.
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq.
An example of a sending a panel is shown below.

Having a Problem Sending the Panel?
Do $debug in a channel with Ticket Tool and make sure it has all the necessary Discord permissions.

pure kite May 20, 2023, 4:33 PM

#

vague cosmos But did you do it for the role itself? Like explained here? Role and channel pe...

yeah i didnt remove the role permissions.also the setup command worked,thanks

vague cosmos May 20, 2023, 4:33 PM

#

pure kite yeah i didnt remove the role permissions.also the setup command worked,thanks

No worries! If you need any more help feel free to ask. 🙂

flint crown May 20, 2023, 4:35 PM

#

the channel i want to send it to isnt shwoing up

vague cosmos May 20, 2023, 4:35 PM

#

Does @pseudo glen has permission to view the channel?

vague cosmos May 20, 2023, 4:37 PM

#

flint crown the channel i want to send it to isnt shwoing up

Also, where not exactly? Dash? Try to refresh; channel may appear then.

flint crown May 20, 2023, 4:41 PM

#

i did it

vague cosmos May 20, 2023, 4:42 PM

#

Does the channel show now?

flint crown May 20, 2023, 4:50 PM

#

yes

#

how do i change the permissions for a pannel like for who is the support team

humble sequoiaBOT May 20, 2023, 4:51 PM

#

How do I set permissions for tickets?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to grant access to
4. Open the Permissions options menu
5. Find what role you'd like to edit permissions for
6. Choose if you'd like to edit opened or closed permissions for that role
7. Edit the permissions by ticking or unticking each permission
8. Save changes

vague cosmos May 20, 2023, 4:52 PM

#

At the dashboard > panel configs > General you can setup Support Team roles.

flint crown May 20, 2023, 4:53 PM

#

ty

vague cosmos May 20, 2023, 4:53 PM

#

flint crown May 20, 2023, 4:53 PM

#

yup i did it

vague cosmos May 20, 2023, 4:53 PM

#

No worries, happy to help. 🙂

flint crown May 20, 2023, 4:54 PM

#

how do i make it ping the person who is meant to answer the ticket

vague cosmos May 20, 2023, 4:56 PM

#

{ticket.user} at the dashboard, panel configs, messages, edit ticket message.

#

lusty locust May 20, 2023, 5:08 PM

#

Failed: Invalid Form Body components[0].components[0].options[1].emoji.id[BUTTON_COMPONENT_INVALID_EMOJI]: Invalid emoji components[0].components[0].options[2].emoji.id[BUTTON_COMPONENT_INVALID_EMOJI]: Invalid emoji

#

this is showing up in my channel

#

Failed to send: Access Denied (Ticket Tool doesn't have permission to view or send into this channel) and on website its showing

vague cosmos May 20, 2023, 5:08 PM

#

Hey! Can you send me a screenshot of the dashboard, where you editted what you edit what gives the error? 🙂

rustic gale May 20, 2023, 5:09 PM

#

«Invalid emoji»

This means that you entered into an emoji field something that the bot doesn't recognize as a valid emoji.

Which emoji field? It depends on what's the action that causes the error message to appear. It's usually the Create Ticket button, or a dropdown emoji field if you're using dropdowns

Why doesn't the bot accept it as valid? That depends too. It's possible that

you wrote text there, instead of an emoji (or in addition to an emoji)
you entered a custom emoji code incorrectly
you entered a code for a custom emoji from a server that the bot isn't in
you're on iPhone and entered an emoji using the phone's emoji pad (use the emoji selector in the website instead)

vague cosmos May 20, 2023, 5:09 PM

#

Or read what @rustic gale said, thanks mate!

iron nightBOT May 20, 2023, 5:09 PM

#

Gave +1 Rep to @rustic gale

lusty locust May 20, 2023, 5:10 PM

#

#

rustic gale May 20, 2023, 5:10 PM

#

Read above

lusty locust May 20, 2023, 5:12 PM

#

#

im not sure sorry

lunar solar May 20, 2023, 5:12 PM

#

lusty locust

remove buy-here from the emoji field

#

and add it to button text

#

save and try again

lusty locust May 20, 2023, 5:13 PM

#

lunar solar May 20, 2023, 5:13 PM

#

Button Text

lusty locust May 20, 2023, 5:13 PM

#

lunar solar May 20, 2023, 5:13 PM

#

Change create ticket to whatever you want

#

there you go

#

save and try again

lusty locust May 20, 2023, 5:14 PM

#

lunar solar May 20, 2023, 5:14 PM

#

lusty locust

do me a favour and #🎫│make-a-ticket or #premium-tickets so I can look at your server specifically

echo tulip May 20, 2023, 7:18 PM

#

.

vague cosmos May 20, 2023, 7:19 PM

#

Do you need help?

#

@echo tulip

echo tulip May 20, 2023, 7:26 PM

#

vague cosmos Do you need help?

no sorry i was searching for things

vague cosmos May 20, 2023, 7:27 PM

#

Alright. 👍🏻

echo tulip May 20, 2023, 7:27 PM

#

PabloTiphat

echo tulip May 20, 2023, 8:14 PM

#

#

why the bot dont mention the role ?

uncut pecan May 20, 2023, 8:20 PM

#

Hello, I need help, how to set so that the channel with the created ticket can see only the person with the rank ticket support, I mean that other administrative ranks can not see it.

stray bobcat May 20, 2023, 8:21 PM

#

If you grant a role the Administrator access, they will see all channels and tickets, regardless.

echo tulip May 20, 2023, 8:30 PM

#

echo tulip why the bot dont mention the role ?

Salute

wild spire May 20, 2023, 8:35 PM

#

echo tulip <:Salute:885742724626661436>

did u use the correct mention?

#

because thats only a preview so I suggest testing it in ur server

echo tulip May 20, 2023, 8:36 PM

#

wild spire did u use the correct mention?

yes the correct mention

twilit basin May 20, 2023, 8:47 PM

#

Hi

#

I want a person to open a maximum of 5 tickets, how do I set it up?

twilit basin May 20, 2023, 8:49 PM

#

twilit basin I want a person to open a maximum of 5 tickets, how do I set it up?

@wild spire

wild spire May 20, 2023, 8:49 PM

#

echo tulip yes the correct mention

did u test it in ur server?

echo tulip May 20, 2023, 8:50 PM

#

wild spire did u test it in ur server?

Wait

wild spire May 20, 2023, 8:50 PM

#

disable it in command configs

wild spire May 20, 2023, 8:50 PM

#

twilit basin I want a person to open a maximum of 5 tickets, how do I set it up?

panel configs > limits

#

echo tulip May 20, 2023, 8:56 PM

#

wild spire did u test it in ur server?

#

doesnt mention

wild spire May 20, 2023, 8:57 PM

#

echo tulip

roles are <@&ID>

echo tulip May 20, 2023, 8:57 PM

#

ah ok

twilit basin May 20, 2023, 8:58 PM

#

wild spire

İm not look

#

Screenshot_2023-05-20-23-59-31-07_40deb401b9ffe8e1df2f1cc5ba480b12.jpg

shy vigil May 20, 2023, 9:02 PM

#

How do I make it so TicketTool stops responding to “$vote”?
Is it a prefix thing or?

opal coral May 20, 2023, 9:04 PM

#

How do I do this job?

#

@normal vine

echo tulip May 20, 2023, 9:07 PM

#

pepole can see my ticket how can i fix it ?

wild spire May 20, 2023, 9:09 PM

#

twilit basin İm not look

scroll down

wild spire May 20, 2023, 9:09 PM

#

shy vigil How do I make it so TicketTool stops responding to “$vote”? Is it a prefix thing...

i replied to ur question above

humble sequoiaBOT May 20, 2023, 9:10 PM

#

Pop-up Forms

A Discord Form lets the user answer individual questions in a pop-up Form, which then displays the answers in the ticket message. This can save time if you already know what you want to ask the user.

Setup Forms

Forms can be enabled under Panel Settings > Form Options > Edit Forms Options. In the new pop-up window, you can now enable and edit your own Form.

Form Options

You can add up to 5 questions in the Discord form. This is a Discord limitation. Each question can have a placeholder in the input field, a minimum and maximum input, multi-line, and also the option to have the answer required.

Options

Question Title ➞ Your Question goes here
Question Placeholder ➞ The placeholder text in the input field
Required ➞ If enabled, the user has to answer this question, to submit the form
Multi-Line Input ➞Allows the user to input multiple lines
Minimum and Maximum Input ➞ Set a minimum and maximum input value for the user

Displaying the Answer

To display the answers from the user, you need to enable Auto display form results on the ticket message as an additional embed

In case you don't want a second embed, go into your Panel Configs > Ticket Options > Edit Ticket Message. In there you use the variable {create.form.x} and just replace x with the number of your question. For example, the response to Question 1 can be displayed with {create.form.1}. If you don't use this variable, the response from the user is lost.

wild spire May 20, 2023, 9:10 PM

#

echo tulip pepole can see my ticket how can i fix it ?

you mean everyone?

echo tulip May 20, 2023, 9:10 PM

#

wild spire you mean everyone?

yep

wild spire May 20, 2023, 9:11 PM

#

echo tulip yep

panel configs > permissions > everyone opened. Disable view channel

echo tulip May 20, 2023, 9:11 PM

#

wild spire panel configs > permissions > everyone opened. Disable view channel

thx

iron nightBOT May 20, 2023, 9:11 PM

#

Gave +1 Rep to @wild spire

shy vigil May 20, 2023, 9:11 PM

#

hmm

opal coral May 20, 2023, 9:11 PM

#

wild spire i replied to ur question above

There is an explanation video

wild spire May 20, 2023, 9:11 PM

#

wild spire disable it in command configs

@shy vigil see attached message

shy vigil May 20, 2023, 9:11 PM

#

I’m looking at the page now

wild spire May 20, 2023, 9:13 PM

#

opal coral There is an explanation video

about forms ?

shy vigil May 20, 2023, 9:15 PM

#

wild spire <@211418472226357248> see attached message

thank you

iron nightBOT May 20, 2023, 9:15 PM

#

Gave +1 Rep to @wild spire

opal coral May 20, 2023, 9:20 PM

#

wild spire about forms ?

أعرف كيفية إعداد هذا

wild spire May 20, 2023, 9:20 PM

#

opal coral أعرف كيفية إعداد هذا

i unfortunately do not speak arabic

#

$articket

humble sequoiaBOT May 20, 2023, 9:20 PM

#

فريق الدعم الفني العربي

عميلنا العزيز ان كنت تبحث عن مساعدة يرجى فتح تكت خاص بفريق الدعم الفني العربي
اذهب الى#🎫│make-a-ticket
ثم قم بلضغط على الايموجي الاتي (🇯🇴)

opal coral May 20, 2023, 9:24 PM

#

wild spire i unfortunately do not speak arabic

Normally, I'd like you to make a regular English how-to video

wild spire May 20, 2023, 9:27 PM

#

opal coral Normally, I'd like you to make a regular English how-to video

sorry im not able to make a full how to video atm

opal coral May 20, 2023, 9:30 PM

#

I need to have a premiere version to know how to do it first

quartz hatch May 20, 2023, 10:49 PM

#

Hello can I add more than 1 server too ticket tool

pseudo ravine May 20, 2023, 11:15 PM

#

quartz hatch Hello can I add more than 1 server too ticket tool

Hey there. Are you asking if you can add Ticket Tool to more than 1 server?

quartz hatch May 20, 2023, 11:16 PM

#

Yeah

pseudo ravine May 20, 2023, 11:16 PM

#

Yes you can

quartz hatch May 20, 2023, 11:16 PM

#

Do I need more than 1 discord account to do that

pseudo ravine May 20, 2023, 11:16 PM

#

Nope, you just need the Manage Server permission inside the server

#

(Or Administrator)

quartz hatch May 20, 2023, 11:16 PM

#

How do I get that please

#

I’m confuse

#

Guide me step by step if you can

pseudo ravine May 20, 2023, 11:17 PM

#

The server owner will have to give you the permission on your role

jade topaz May 21, 2023, 12:03 AM

#

After you vote how do you get it

hard dirge May 21, 2023, 1:24 AM

#

When I try to click manage on the dashboard after adding the bot to my server, it just refreshes the page, and doesn’t get me to the manage section. Is this a bug?

rustic gale May 21, 2023, 3:44 AM

#

hard dirge When I try to click manage on the dashboard after adding the bot to my server, i...

That probably just means you don't have dashboard permission in that server.

#

try using the /debug command. There's a “permission level” field in the output there

#

If it's 0, that's why you can't access the dashboard.

#

You'd have to tell the server owner to make one of these for you:

humble sequoiaBOT May 21, 2023, 3:46 AM

#

Dashboard Roles

Any role you put there will have full access to the ticket tool dashboard. The server owner and users with admin permissions already have access to the dashboard.
Be careful of which roles to put here

fading sundial May 21, 2023, 6:16 AM

#

#🆘│community-support #🎫│make-a-ticket

vague cosmos May 21, 2023, 6:25 AM

#

You need help? 🙈

#

@fading sundial

sinful pike May 21, 2023, 7:11 AM

#

is there any way to close a ticket after a specific time?

humble sequoiaBOT May 21, 2023, 7:29 AM

#

━━ User's inquiry has been moved to a ticket ━━

plucky inlet May 21, 2023, 7:32 AM

#

@humble sequoia

#

Tutorial

vague cosmos May 21, 2023, 9:20 AM

#

plucky inlet Tutorial

For?

plucky inlet May 21, 2023, 9:20 AM

#

@vague cosmos what fot?

vague cosmos May 21, 2023, 9:21 AM

#

You need a tutorial for what?

#

@plucky inlet

plucky inlet May 21, 2023, 9:42 AM

#

@vague cosmos yes

vague cosmos May 21, 2023, 9:44 AM

#

I'm at work rn

stark runeBOT May 21, 2023, 9:50 AM

#

1. Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

2. Create a Panel

To create a panel we are going to need to head over to the panel configs on the dashboard.
Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and your ready to get started with configuring your panel.
An example of a creating a panel is shown below.

3. Send the Panel to a Channel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard.
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq.
An example of a sending a panel is shown below.

Having a Problem Sending the Panel?
Do $debug in a channel with Ticket Tool and make sure it has all the necessary Discord permissions.

vague cosmos May 21, 2023, 9:50 AM

#

@plucky inlet

thorny frost May 21, 2023, 10:06 AM

#

Hello

#

#

I would like make this

humble sequoiaBOT May 21, 2023, 10:19 AM

#

<:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706> Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on AddItemButton1 AddItemButton2

First you select a panel. That's the panel this option will open a ticket for. BotOffline DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

Panel doesn't send? Make sure you have a valid emoji selected
Option doesn't show up? Check if two options have the same panel in the DropDown Editor

fading sundial May 21, 2023, 11:00 AM

#

all 3 accounts were banned before I purchased I want a refund or 8 ball account equal to money spent.

order #420255

Order #420256

order #420020

📎 transcript-en_ticket-55369.html

drowsy falcon May 21, 2023, 11:03 AM

#

Hii
Is there a way to recover old ticket transcript?

fading sundial May 21, 2023, 11:07 AM

#

Bought 3 8 ball accounts I 2-3 days and all 3 were already banned before I even purchase my name is Nathan and order #s are

order #420020

order #420255

order #420256

📎 transcript-en_ticket-55369.html

humble sequoiaBOT May 21, 2023, 11:11 AM

#

@fading sundial

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

wild spire May 21, 2023, 11:12 AM

#

drowsy falcon Hii Is there a way to recover old ticket transcript?

Was it deleted from your saving channel? If so, its not recoverable

fading sundial May 21, 2023, 11:13 AM

#

No I need to know who to speak with about the inactive accounts you sold me

wild spire May 21, 2023, 11:13 AM

#

fading sundial No I need to know who to speak with about the inactive accounts you sold me

we dont sell accounts

#

You’re in the wrong place

thorny frost May 21, 2023, 11:25 AM

#

rn_image_picker_lib_temp_b98e7e66-30de-4523-9c8a-536eb211ade0.jpg

#

I can’t find categories for tickets

wild spire May 21, 2023, 11:26 AM

#

thorny frost I can’t find categories for tickets

what’s the server ID?

thorny frost May 21, 2023, 11:27 AM

#

wild spire what’s the server ID?

I send you my waiter in private

wild spire May 21, 2023, 11:28 AM

#

thorny frost I send you my waiter in private

please refrain from DMing staff.
#🎫│make-a-ticket if you dont want to send it here

humble sequoiaBOT May 21, 2023, 12:17 PM

#

<:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706> Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on AddItemButton1 AddItemButton2

First you select a panel. That's the panel this option will open a ticket for. BotOffline DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

Panel doesn't send? Make sure you have a valid emoji selected
Option doesn't show up? Check if two options have the same panel in the DropDown Editor

wild spire May 21, 2023, 12:37 PM

#

why am i pinged?

#

$pc 1092041961336221746

humble sequoiaBOT May 21, 2023, 12:37 PM

#

wild spire $pc 1092041961336221746

Premium Check

I was unable to detect a premium server for @placid wing.

wild spire May 21, 2023, 12:37 PM

#

open a ticket #🎫│make-a-ticket

#

will look into it

naive crane May 21, 2023, 12:47 PM

#

help

#

Hello can you remove all the configuration I did on ticket tool please basically I want you to re-trade it as when it was before I configure it

#

pleas

wild spire May 21, 2023, 12:57 PM

#

naive crane Hello can you remove all the configuration I did on ticket tool please basically...

Just delete all panels and start over ? thinking
I’m not sure its possible to reset it

vague cosmos May 21, 2023, 1:13 PM

#

wild spire Just delete all panels and start over ? <:thinking:1082754957750571008> I’m not...

You can't.

naive crane May 21, 2023, 1:39 PM

#

wild spire Just delete all panels and start over ? <:thinking:1082754957750571008> I’m not...

You can give me a tutorial

#

pleas

stark runeBOT May 21, 2023, 1:40 PM

#

1. Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

2. Create a Panel

To create a panel we are going to need to head over to the panel configs on the dashboard.
Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and your ready to get started with configuring your panel.
An example of a creating a panel is shown below.

3. Send the Panel to a Channel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard.
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq.
An example of a sending a panel is shown below.

Having a Problem Sending the Panel?
Do $debug in a channel with Ticket Tool and make sure it has all the necessary Discord permissions.

vague cosmos May 21, 2023, 1:40 PM

#

Start at step 2

#

@naive crane 👍🏻

naive crane May 21, 2023, 1:42 PM

#

vague cosmos Start at step 2

I want to reinvisialize my thing

vague cosmos May 21, 2023, 1:42 PM

#

Delete panels, start creating new ones

naive crane May 21, 2023, 1:43 PM

#

I want my thing to return as when it is not yet configured

vague cosmos May 21, 2023, 1:43 PM

#

So delete all panels

naive crane May 21, 2023, 1:44 PM

#

I can't delete them

vague cosmos May 21, 2023, 1:44 PM

#

Why not?

naive crane May 21, 2023, 1:45 PM

#

How to remove them tutorial

vague cosmos May 21, 2023, 1:45 PM

#

There's none, just choose delete on the dashboard at panel Config

vague cosmos May 21, 2023, 2:11 PM

#

@naive crane does that work?

small moss May 21, 2023, 3:20 PM

#

i lost my kills what me need to do? idk

timber kernel May 21, 2023, 3:20 PM

#

small moss i lost my kills what me need to do? idk

You are on the wrong server it seems. We are giving support here for the ticket tool bot.

jade topaz May 21, 2023, 4:47 PM

#

is there any way to change profile picture on the ticket premium bot?

humble sequoiaBOT May 21, 2023, 4:48 PM

#

Ticket Tool Custom Avatar

As of now, you are not able to change Ticket Tool's profile picture, nonetheless, our Development Team is working on the release of white labels, this is your own custom bot!

For the time being, you can change the bot's nickname by right-clicking the bot in the user list on your server and clicking Change Nickname

vague cosmos May 21, 2023, 4:48 PM

#

@jade topaz see above. 🙂

jade topaz May 21, 2023, 4:49 PM

#

Thanks 🙂

vague cosmos May 21, 2023, 4:50 PM

#

No worries!

rustic apex May 21, 2023, 8:25 PM

#

How do I make it for the bot to add a role into the channel that can type

#

So when a user creates a ticket, the bot creates the channel and adds a role that can type in there aswell

#

nevermind found it in panel thx

#

no i still need help where can i add support team roles

humble sequoiaBOT May 21, 2023, 8:36 PM

#

How can I grant my team access to tickets?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to grant access to
4. Open the General options menu
5. Select your Support Team Roles
6. Save changes

wicked heath May 21, 2023, 11:02 PM

#

Help me!

#

I can't use bot commands at all

pseudo ravine May 21, 2023, 11:08 PM

#

Hey there. Does Ticket Tool have access to view that channel?

humble sequoiaBOT May 21, 2023, 11:09 PM

#

━━ JAPA's inquiry has been moved to a ticket ━━

modern patrol May 22, 2023, 9:39 AM

#

why cant i add multiple dropdown options to my panel

humble sequoiaBOT May 22, 2023, 9:42 AM

#

<:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706> Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on AddItemButton1 AddItemButton2

First you select a panel. That's the panel this option will open a ticket for. BotOffline DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

Panel doesn't send? Make sure you have a valid emoji selected
Option doesn't show up? Check if two options have the same panel in the DropDown Editor

loud citrus May 22, 2023, 10:23 AM

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Hi! I sent a transaction from my MetaMask to my Braavov. The blockchain transaction was completed, and the money was deducted from my MetaMask, but I haven't received it on my Braavoos. 0x2d862c9c894d7d54ca9b8f3bd5d4b06615a97cb27c3f48ffcec6cb1ac281dcb3

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It was ARB chain

gilded verge May 22, 2023, 10:26 AM

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loud citrus Hi! I sent a transaction from my MetaMask to my Braavov. The blockchain transact...

Hi, are you sure this is related to Ticket Tool? because i don't see anything

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//just to clarify: i don't see anything related to Ticket Tool in your message

loud citrus May 22, 2023, 10:29 AM

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Sorry for that, maybe it`s wrong topic

humble sequoiaBOT May 22, 2023, 10:30 AM

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⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

glass musk May 22, 2023, 3:05 PM

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Hello, the claim button isn't showing in the tickets opened even tho I made it so it should show.

vague cosmos May 22, 2023, 3:06 PM

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Claiming is premium only.

glass musk May 22, 2023, 3:24 PM

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Ohh ok, thank you!

pure portal May 22, 2023, 4:56 PM

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$new

vague cosmos May 22, 2023, 5:02 PM

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pure portal $new

Do you need any help?

clever vale May 22, 2023, 8:05 PM

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Hi, I'm trying to get the overview of my panels to make a multipanel but once I click on "Panel Configs" always shows the last opened panel. Any help?

humble sequoiaBOT May 22, 2023, 8:13 PM

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Multipanels

For more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Panel -> Attached Panels

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

clever vale May 22, 2023, 8:14 PM

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ty 😄

vague cosmos May 22, 2023, 8:14 PM

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No worries. 😉

lost night May 23, 2023, 1:41 AM

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im tryna make a ticket with multiple reactions (Bug Reports, Staff Applications, etc) and im not sure how to. can someone explain?

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it only lets me make 1 reaction button but i wanna make many

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@covert swallow (sorry if im not meant to ping)

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oop

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just saw a message come up mb

rustic gale May 23, 2023, 3:29 AM

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lost night im tryna make a ticket with multiple reactions (Bug Reports, Staff Applications,...

That's called a multipanel

humble sequoiaBOT May 23, 2023, 3:29 AM

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Multipanels

For more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Panel -> Attached Panels

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

lost night May 23, 2023, 3:33 AM

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Thank you @rustic gale and 1 last question, for applications, i saw on another server on ticket tool that they put like a question in a box, set a word limit and type the response in there and it comes out in a black box with thin text. not sure what its called but could you help me do that?

iron nightBOT May 23, 2023, 3:33 AM

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Gave +1 Rep to @rustic gale

rustic gale May 23, 2023, 3:33 AM

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That's called a creation form

humble sequoiaBOT May 23, 2023, 3:33 AM

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Pop-up Forms

A Discord Form lets the user answer individual questions in a pop-up Form, which then displays the answers in the ticket message. This can save time if you already know what you want to ask the user.

Setup Forms

Forms can be enabled under Panel Settings > Form Options > Edit Forms Options. In the new pop-up window, you can now enable and edit your own Form.

Form Options

You can add up to 5 questions in the Discord form. This is a Discord limitation. Each question can have a placeholder in the input field, a minimum and maximum input, multi-line, and also the option to have the answer required.

Options

Question Title ➞ Your Question goes here
Question Placeholder ➞ The placeholder text in the input field
Required ➞ If enabled, the user has to answer this question, to submit the form
Multi-Line Input ➞Allows the user to input multiple lines
Minimum and Maximum Input ➞ Set a minimum and maximum input value for the user

Displaying the Answer

To display the answers from the user, you need to enable Auto display form results on the ticket message as an additional embed

In case you don't want a second embed, go into your Panel Configs > Ticket Options > Edit Ticket Message. In there you use the variable {create.form.x} and just replace x with the number of your question. For example, the response to Question 1 can be displayed with {create.form.1}. If you don't use this variable, the response from the user is lost.

lost night May 23, 2023, 3:58 AM

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tysm @rustic gale

rustic gale May 23, 2023, 4:02 AM

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Glad to help

mental plover May 23, 2023, 4:25 AM

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needd help

humble sequoiaBOT May 23, 2023, 4:28 AM

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Hello, we would love to help you, but if you don't tell us what you need help with we can't help you :(

mental plover May 23, 2023, 4:30 AM

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I want to add the bot to my discord, but I don't know

rain dragon May 23, 2023, 4:30 AM

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any one their i need a help

mental plover May 23, 2023, 4:30 AM

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@humble sequoia

rain dragon May 23, 2023, 4:33 AM

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@humble sequoia

humble sequoiaBOT May 23, 2023, 4:34 AM

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Ticket Tool Invite & Support

Ticket Tool - Support Server
Ticket Tool - Bot Invite

fleet garden May 23, 2023, 4:57 AM

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How do I make a custom command to just say a message when using the command? The custom commands are confusing to me. I'm on mobile is that makes a difference.

crimson silo May 23, 2023, 5:35 AM

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how do I change this text?

vague cosmos May 23, 2023, 5:46 AM

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crimson silo how do I change this text?

Dashboard > Panel Configs > Messages > Edit Panel Message iirc

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@rain dragon see below

humble sequoiaBOT May 23, 2023, 5:47 AM

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https://dontasktoask.com/

Don't ask to ask, just ask

crimson silo May 23, 2023, 5:49 AM

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vague cosmos Dashboard > Panel Configs > Messages > Edit Panel Message iirc

when i click on it and type, nothing happens

vague cosmos May 23, 2023, 5:50 AM

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It's in the embed editor

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@crimson silo

crimson silo May 23, 2023, 5:57 AM

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vague cosmos <@1054137932484710603>

yep fixed

vague cosmos May 23, 2023, 5:59 AM

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Awesome!

jade topaz May 23, 2023, 7:05 AM

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can you use custom emojis in the embeds?

rustic gale May 23, 2023, 7:09 AM

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Yes, of course

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You can find an emoji's ID using the /id command

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It will be a long string of symbols, similar to this !PabloTiphat

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Just copy that and insert it wherever you want to use it in the bot's messages

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Note that the bot has to be in the server where the emoji is from. It's safest to upload the emoji to your own server

twilit flume May 23, 2023, 7:15 AM

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can I make it so a ticket is made whenever someone joins

modest badger May 23, 2023, 7:18 AM

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hey i made a multipanel and the person opening the ticket cant send pics so how can i turn on that ?

rustic gale May 23, 2023, 7:20 AM

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twilit flume can I make it so a ticket is made whenever someone joins

Yes, but it's not easy and it will also require another bot for part of the procedure

twilit flume May 23, 2023, 7:21 AM

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rustic gale Yes, but it's not easy and it will also require another bot for part of the proc...

do you know what bot?

rustic gale May 23, 2023, 7:24 AM

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Yes, and i can also explain the procedure to you, but like i said, it's not easy

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It takes work

twilit flume May 23, 2023, 7:24 AM

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how hard would it be on a scale of 1 to 10?

rustic gale May 23, 2023, 7:25 AM

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It depends on your familiarity with how Discord works and how bots work

twilit flume May 23, 2023, 7:25 AM

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yeah I think I could do that

modest badger May 23, 2023, 7:25 AM

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modest badger hey i made a multipanel and the person opening the ticket cant send pics so how ...

??

rustic gale May 23, 2023, 7:25 AM

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modest badger ??

Grant them the Attach Files permission

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Either grant the everyone role in your server Attach Files

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Or grant the generic member role in your server Attach Files, if you have such a role

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Or head to the Permissions tab in your panel's Panel Configs and enable Attach Files on the everyone role's permissions or the ticket owner's permissions

modest badger May 23, 2023, 7:27 AM

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rustic gale Or head to the Permissions tab in your panel's Panel Configs and enable Attach F...

ticket owner permission means the person open the ticket right ?

rustic gale May 23, 2023, 7:27 AM

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Correct

modest badger May 23, 2023, 7:27 AM

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oh thanks

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thanks @rustic gale

iron nightBOT May 23, 2023, 7:28 AM

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Gave +1 Rep to @rustic gale

rustic gale May 23, 2023, 7:31 AM

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twilit flume yeah I think I could do that

Here's a summary of what you need to do:

Invite into your server a bot that can send a custom message whenever a user joins a server, such as <@&815660789414756364> (known here as @iron night)
Add the bot's ID to the Bot field in Ticket Tool's Server Configs page
Create a channel just for YAGPDB to send messages and Ticket Tool to read them
in your panel's Command Style menu, enable command style tickets and select that channel for tracking
Set up YAGPDB to send this message into that channel when a user joins: $new {{.User.ID}}

twilit flume May 23, 2023, 7:32 AM

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thanks @rustic gale

iron nightBOT May 23, 2023, 7:32 AM

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Gave +1 Rep to @rustic gale

earnest moth May 23, 2023, 7:33 AM

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hi, can I include the captcha in the bot to avoid spammers who open just empty tickets?

vague cosmos May 23, 2023, 7:33 AM

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As far I know not. Thanks person below to confirm this.

rustic gale May 23, 2023, 7:34 AM

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No such thing sadly

vague cosmos May 23, 2023, 7:34 AM

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But you should create a blacklist role, add that to the dashboard and give it to the users, so they can't interact with the bot.

humble sequoiaBOT May 23, 2023, 7:34 AM

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Blacklist Roles

Any role you assign as a blacklisted role won't be able to use commands or reactions.

Selecting a blacklisted role

Go to your Dashboard ➞ Server Configs. There you will find the option to select blacklisted roles.
Note: Don't forget to save.

earnest moth May 23, 2023, 7:35 AM

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thank you! I'll look up to it. also, I have the same questions from users over and over again - could the bot answer them the same phrases triggered by the certain words? like OG or Zealy

vague cosmos May 23, 2023, 7:37 AM

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Would be with custom commands.

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But don't ask me how exactly, as I never really looked into those.

earnest moth May 23, 2023, 7:38 AM

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vague cosmos But don't ask me how exactly, as I never really looked into those.

this is sad 😦 thank you anyway! we'll be waiting for an answer from someone who knows

iron nightBOT May 23, 2023, 7:38 AM

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Gave +1 Rep to @vague cosmos

vague cosmos May 23, 2023, 7:38 AM

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No worries, you can always #🎫│make-a-ticket so the support team can assist with that.

twilit flume May 23, 2023, 7:41 AM

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rustic gale Here's a summary of what you need to do: - Invite into your server a bot that ca...

I got it working, thanks again!

iron nightBOT May 23, 2023, 7:41 AM

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Gave +1 Rep to @rustic gale

rustic gale May 23, 2023, 7:46 AM

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earnest moth thank you! I'll look up to it. also, I have the same questions from users over a...

You can use a custom comand with a regexp trigger

modest badger May 23, 2023, 8:41 AM

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is there any setting for deleted tickets log ? so i can check the deleted tickets

humble sequoiaBOT May 23, 2023, 9:08 AM

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Logging Options

With Ticket Tool, you can customize the behavior the bot takes when logging your tickets! For editing these options follow these steps:

Dashboard ➞ Panel Configs ➞ Logging Options

Logging Channel
Here you will define which channel @humble sequoia will save the Logs in (ticket created/deleted/closed, etc.)

Logs you can save:

➞ Ticket Created ➞ Logs when a ticket is created
➞ Ticket Closed ➞ Logs when a ticket is closed
➞ Ticket Opened ➞ Logs when a ticket is opened
➞ Ticket Renamed ➞ Logs when a ticket is renamed
➞ Ticket Deleted ➞ Logs when a ticket is deleted
➞ Transcript Saved ➞ Logs when a ticket is saved

Select with offswitch (disable) or onswitch (enabled) which logs you would like

Below you can see an example of what the Logging Options will look like:

vague cosmos May 23, 2023, 9:08 AM

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humble sequoia

@modest badger that?

red light May 23, 2023, 12:12 PM

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here) I'm sorry i did exploit and i regret from my acts that caused harm to lost of players i would like to requrest another chance please i really like this game and my name roblox:ddddfff1212.

vague cosmos May 23, 2023, 12:13 PM

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@red light you're in the wrong place.

humble sequoiaBOT May 23, 2023, 12:13 PM

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⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

red light May 23, 2023, 12:15 PM

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ok

fallen rose May 23, 2023, 1:38 PM

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.

vague cosmos May 23, 2023, 1:38 PM

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@fallen rose do you need any help?

ember spindle May 23, 2023, 1:59 PM

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Can we get it integrated with Slack?

vague cosmos May 23, 2023, 2:00 PM

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I don't think so.

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Slack is a different chat program, right?

ember spindle May 23, 2023, 2:00 PM

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Yeah, when tickets pop up, I was hoping for a notification on slack

vague cosmos May 23, 2023, 2:01 PM

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I don't think that is possible.

ember spindle May 23, 2023, 2:01 PM

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No problem! Thank you!

kindred gazelle May 23, 2023, 2:18 PM

#

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How is it like this

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Claim

humble sequoiaBOT May 23, 2023, 2:18 PM

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Claiming Options

Claiming allows you to change the ticket name, category and permissions. To use it you have to enable it first on your Dashboard > Panel Configs > Claiming

vague cosmos May 23, 2023, 2:19 PM

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@kindred gazelle - Claiming is a premium only feature ^

kindred gazelle May 23, 2023, 2:20 PM

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This server is present in the normal and existing feature

vague cosmos May 23, 2023, 2:21 PM

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If the server owner has premium, you can use claiming, otherwise not.

kindred gazelle May 23, 2023, 2:22 PM

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Well, can I buy the premium via credit?

humble sequoiaBOT May 23, 2023, 2:23 PM

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PayPal - paypal@tickettool.xyz
BitCoin - 3HhKKAdb9eEvCe2tvzB8bAa8nebHY6qcPA
LiteCoin - MEQX3knLAuotrKnvk3HDNBK5gdRn6PZhHy

Prepay/Direct Payment

To prepay send the payment using your desired method - Available options listed bellow.

⚠️ $18 per 3 months. ⚠️
$66 per year.

(If using the direct payment option, you need to be paying for at-least 3+ months.)

Regular Prices when paying within Discord:
$5.99/per month

Once your payment is sent let us know so we can confirm and get you your key.

- Purchases done with this method are non-refundable.

<:paypal:924596360840372234> Paypal ("Goods and Services" or "Family and Friends")

paypal@tickettool.xyz

<:bitcoin:924638849135689749> BTC - Bitcoin

3HhKKAdb9eEvCe2tvzB8bAa8nebHY6qcPA

<:Litecoin:972176945972383815> LTC - LiteCoin

MEQX3knLAuotrKnvk3HDNBK5gdRn6PZhHy

I sent the payment now what?

After you send the payment, please send a screenshot with proof of payment, our <@&615146349700186112> will verify your payment and will get you setup. For crypto payments, we are waiting for at least ONE verification.

vague cosmos May 23, 2023, 2:23 PM

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That are the payment options outside Discord.

kindred gazelle May 23, 2023, 2:23 PM

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Is it on Discord?

humble sequoiaBOT May 23, 2023, 2:24 PM

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Discord Ticket Tool Premium <:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706>

Premium can now be purchased directly through discord! Either in the app directory (server settings) or directly from the bots profile.

<:TTWarning:1034178155872784494> Important Information <:TTWarning:1034178155872784494>

ONLY purchase premium through ONE of the two Ticket Tool Bots. If you purchased premium on the primary bot (White logo) and plan to use the premium bot, don't kick the primary bot!

What's different?

NewLine The Monthly price changed from $6.00 to $5.99
NewLine Soon1 Soon2 Yearly subscriptions are not yet available
NewLine Don't kick the bot, otherwise, the subscription will be canceled automatically
NewLine You'll need to buy the subscription from a computer or on the Application Directory
NewLine You might need to run the /premium command on your server to sync the premium status with your dashboard
NewLineEnd A subscription can not be transferred between Servers

vague cosmos May 23, 2023, 2:24 PM

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That way you can buy it from "inside Discord".

kindred gazelle May 23, 2023, 2:24 PM

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Do you speak Arabic

vague cosmos May 23, 2023, 2:25 PM

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No, but Google Translate does and you can always open an Arabic ticket in #🎫│make-a-ticket.

humble sequoiaBOT May 23, 2023, 2:25 PM

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فريق الدعم الفني العربي

عميلنا العزيز ان كنت تبحث عن مساعدة يرجى فتح تكت خاص بفريق الدعم الفني العربي
اذهب الى#🎫│make-a-ticket
ثم قم بلضغط على الايموجي الاتي (🇯🇴)

kindred gazelle May 23, 2023, 2:26 PM

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crystal viper May 23, 2023, 2:26 PM

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هلا

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#1110569039400542328

kindred gazelle May 23, 2023, 2:26 PM

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الله عربي

crystal viper May 23, 2023, 2:26 PM

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هلا

kindred gazelle May 23, 2023, 2:27 PM

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kindred gazelle

كيف اسوي كذا

crystal viper May 23, 2023, 2:27 PM

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kindred gazelle كيف اسوي كذا

ايش؟

kindred gazelle May 23, 2023, 2:27 PM

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kindred gazelle

نفس الصورة ذي

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@crystal viper

vague cosmos May 23, 2023, 2:29 PM

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kindred gazelle

انت تريد هذا؟

kindred gazelle May 23, 2023, 2:29 PM

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vague cosmos انت تريد هذا؟

Yes

vague cosmos May 23, 2023, 2:29 PM

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$arforms

humble sequoiaBOT May 23, 2023, 2:29 PM

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Pop-up Forms

A Discord Form lets the user answer individual questions in a pop-up Form, which then displays the answers in the ticket message. This can save time if you already know what you want to ask the user.

Setup Forms

Forms can be enabled under Panel Settings > Form Options > Edit Forms Options. In the new pop-up window, you can now enable and edit your own Form.

Form Options

You can add up to 5 questions in the Discord form. This is a Discord limitation. Each question can have a placeholder in the input field, a minimum and maximum input, multi-line, and also the option to have the answer required.

Options

Question Title ➞ Your Question goes here
Question Placeholder ➞ The placeholder text in the input field
Required ➞ If enabled, the user has to answer this question, to submit the form
Multi-Line Input ➞Allows the user to input multiple lines
Minimum and Maximum Input ➞ Set a minimum and maximum input value for the user

Displaying the Answer

To display the answers from the user, you need to enable Auto display form results on the ticket message as an additional embed

In case you don't want a second embed, go into your Panel Configs > Ticket Options > Edit Ticket Message. In there you use the variable {create.form.x} and just replace x with the number of your question. For example, the response to Question 1 can be displayed with {create.form.1}. If you don't use this variable, the response from the user is lost.

kindred gazelle May 23, 2023, 2:29 PM

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Is it a paid feature?

vague cosmos May 23, 2023, 2:30 PM

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No.

crystal viper May 23, 2023, 2:30 PM

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bro

vague cosmos May 23, 2023, 2:30 PM

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Do you need any help, @crystal viper?

crystal viper May 23, 2023, 2:30 PM

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pla #1110569039400542328

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yes

kindred gazelle May 23, 2023, 2:31 PM

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vague cosmos No.

Thx

iron nightBOT May 23, 2023, 2:31 PM

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Gave +1 Rep to @vague cosmos

vague cosmos May 23, 2023, 2:31 PM

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I can't access that, I assume it's a support ticket. Wait for a support member to assist you or ask your question(s) here and I might be able to assist you here.

crystal viper May 23, 2023, 2:31 PM

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bro

vague cosmos May 23, 2023, 2:32 PM

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You can ask your question(s) here or wait for a support member in your ticket, just saying "bro" is not going to give you a quicker answer.

Do you need help? If so, ask your question(s) here and I can do an attempt to help.

crystal viper May 23, 2023, 2:33 PM

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How do I specify a specific rank that can reply to my tiktok in my private biography?

vague cosmos May 23, 2023, 2:34 PM

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We give support for @pseudo glen and @humble sequoia here, not for TikTok.

So could you explain what you exactly mean and eventually include a screenshot?

crystal viper May 23, 2023, 2:35 PM

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How do I specify a specific rank that can reply to my a ticket in my private biography?

humble sequoiaBOT May 23, 2023, 2:36 PM

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How do I set permissions for tickets?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to grant access to
4. Open the Permissions options menu
5. Find what role you'd like to edit permissions for
6. Choose if you'd like to edit opened or closed permissions for that role
7. Edit the permissions by ticking or unticking each permission
8. Save changes

crystal viper May 23, 2023, 2:37 PM

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Pro is not a browser from his remembrance

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from here

vague cosmos May 23, 2023, 2:38 PM

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This is what you asked... like I said, send a screenshot of what you mean. It might make it easier.

kindred gazelle May 23, 2023, 2:38 PM

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vague cosmos No.

Where is the option to add the feature

vague cosmos May 23, 2023, 2:39 PM

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humble sequoia

Read this message, step 4 gives the answer.

Open the Permissions options menu

kindred gazelle May 23, 2023, 2:41 PM

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kindred gazelle Where is the option to add the feature

@vague cosmos

ashen vessel May 23, 2023, 2:42 PM

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Hello all, has anyone encountered the error when opening the transcript html do not load images that were attached to the ticket?

vague cosmos May 23, 2023, 2:43 PM

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kindred gazelle <@143705466734641152>

What feature?

@ashen vessel can you send a screenshot?

ashen vessel May 23, 2023, 2:44 PM

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vague cosmos What feature? <@212956995295117313> can you send a screenshot?

vague cosmos May 23, 2023, 2:45 PM

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If the channel is deleted, attachments are gone in a channel. They're saved on Discord servers and gone if the channel is gone I believe.

crystal viper May 23, 2023, 3:02 PM

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bro

vague cosmos May 23, 2023, 3:52 PM

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crystal viper bro

What?

junior sequoia May 23, 2023, 5:46 PM

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https://cdn.discordapp.com/attachments/1110624045273194547/1110624128530137108/image.png

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How can I change the support name also referred to panel name?

vague cosmos May 23, 2023, 5:48 PM

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Dashboard > Panel Configs > Messages > Edit Panel Message > Embed Editor > {panel_name} should show the name as the panel you set.

junior sequoia May 23, 2023, 5:49 PM

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vague cosmos Dashboard > Panel Configs > Messages > Edit Panel Message > Embed Editor > `{pan...

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Do I need to pay?

vague cosmos May 23, 2023, 5:50 PM

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I believe not for that, but is your panel named Support?

junior sequoia May 23, 2023, 5:50 PM

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Yea

vague cosmos May 23, 2023, 5:50 PM

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Rename your panel and re-send it, so the message will change.

junior sequoia May 23, 2023, 5:53 PM

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vague cosmos Rename your panel and re-send it, so the message will change.

hmm

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Okay I will sure thx 😉 But I want the panel to be named Support though, just not the box lol.

vague cosmos May 23, 2023, 5:53 PM

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So, it's fine how it is?

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Otherwise, you can try to edit {panel_name} to something, I believe you can do that without premium too.

junior sequoia May 23, 2023, 5:54 PM

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vague cosmos Otherwise, you can try to edit `{panel_name}` to something, I believe you can do...

I can't sir.

vague cosmos May 23, 2023, 5:54 PM

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madam* and your right, so changing the panel name is your only optin

junior sequoia May 23, 2023, 5:55 PM

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Okay thanks.

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I figured it out 🙂

vague cosmos May 23, 2023, 5:55 PM

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Awesome, can I help with anything else?

junior sequoia May 23, 2023, 5:58 PM

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vague cosmos Awesome, can I help with anything else?

Nope!

obsidian harness May 23, 2023, 6:34 PM

#

how do i get the ticketbot to close out a ticket and make it create a log and dissappear from server side channel view?

humble sequoiaBOT May 23, 2023, 6:34 PM

#

Logging Options

With Ticket Tool, you can customize the behavior the bot takes when logging your tickets! For editing these options follow these steps:

Dashboard ➞ Panel Configs ➞ Logging Options

Logging Channel
Here you will define which channel @humble sequoia will save the Logs in (ticket created/deleted/closed, etc.)

Logs you can save:

➞ Ticket Created ➞ Logs when a ticket is created
➞ Ticket Closed ➞ Logs when a ticket is closed
➞ Ticket Opened ➞ Logs when a ticket is opened
➞ Ticket Renamed ➞ Logs when a ticket is renamed
➞ Ticket Deleted ➞ Logs when a ticket is deleted
➞ Transcript Saved ➞ Logs when a ticket is saved

Select with offswitch (disable) or onswitch (enabled) which logs you would like

Below you can see an example of what the Logging Options will look like:

vague cosmos May 23, 2023, 6:34 PM

#

humble sequoia

@obsidian harness this?

obsidian harness May 23, 2023, 6:35 PM

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vague cosmos <@837340216368562226> this?

so you need premium in order to have logs ?

vague cosmos May 23, 2023, 6:35 PM

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Uh, no?

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@obsidian harness

obsidian harness May 23, 2023, 6:40 PM

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vague cosmos Uh, no?

ticket just sits there after being closed out

vague cosmos May 23, 2023, 6:40 PM

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Can you send a screenshot?

#

Also, if you enable logging, it does only work for new tickets, not old ones.

vague cosmos May 23, 2023, 6:42 PM

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obsidian harness ticket just sits there after being closed out

But if you want a ticket to be gone, at all you can delete it, should be a button for.

humble sequoiaBOT May 23, 2023, 6:44 PM

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━━ Cohen's inquiry has been moved to a ticket ━━

vague cosmos May 23, 2023, 6:45 PM

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That works too.

jade topaz May 23, 2023, 6:58 PM

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If Premium costs $5.99 which is £5.82 is there any fees?

vague cosmos May 23, 2023, 6:58 PM

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It's the prices Discord takes, but $ and £ are different?

jade topaz May 23, 2023, 6:59 PM

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Okay.

keen sail May 23, 2023, 7:04 PM

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Hi

vague cosmos May 23, 2023, 7:04 PM

#

Hey! Do you need any help, @keen sail?

keen sail May 23, 2023, 7:05 PM

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Does anyone here speak Arabic?

vague cosmos May 23, 2023, 7:05 PM

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I don't, but I can use Google Translate.

keen sail May 23, 2023, 7:05 PM

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Ok

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How do I change the name of the index?

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@vague cosmos

vague cosmos May 23, 2023, 7:07 PM

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No need to ping me.

Dashboard > Panel Configs > Buttons > Create Ticket

#

keen sail May 23, 2023, 7:09 PM

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ok

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@vague cosmos هل اقوم بالتحديث؟

vague cosmos May 23, 2023, 7:13 PM

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نعم ، أنت بحاجة إلى تحديث اللوحة.

keen sail May 23, 2023, 7:14 PM

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قمت بتحديث اللوحة لكن لم يتغير شيء

vague cosmos May 23, 2023, 7:14 PM

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هل يمكنك إعادة إرسالها؟

keen sail May 23, 2023, 7:14 PM

#

#

هذا الاشعار بعدما قمت بالتحديث

vague cosmos May 23, 2023, 7:16 PM

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تحتاج إلى إدخال رابط الرسالة الخاص باللوحة.

keen sail May 23, 2023, 7:17 PM

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كيف اخذ الرابط؟

vague cosmos May 23, 2023, 7:18 PM

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انقر على النقاط الثلاث في الرسالة واختر نسخ رابط الرسالة.

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@keen sail أنا ذاهب للنوم ، إذا احتجت إلى مزيد من المساعدة يمكنك فتح تذكرة باللغة العربية. يرجى ملاحظة أن الردود هناك قد تستغرق وقتًا أطول ، حيث لا يتحدث كل فريق الدعم اللغة العربية.

#

#🎫│make-a-ticket

wild spire May 23, 2023, 7:45 PM

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$articket

humble sequoiaBOT May 23, 2023, 7:45 PM

#

فريق الدعم الفني العربي

عميلنا العزيز ان كنت تبحث عن مساعدة يرجى فتح تكت خاص بفريق الدعم الفني العربي
اذهب الى#🎫│make-a-ticket
ثم قم بلضغط على الايموجي الاتي (🇯🇴)

keen sail May 23, 2023, 8:02 PM

#

vague cosmos <@1092129695937605642> أنا ذاهب للنوم ، إذا احتجت إلى مزيد من المساعدة يمكنك فتح...

👍

keen sail May 23, 2023, 8:22 PM

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هل احد هنا؟

#

Anyone there?

pseudo ravine May 23, 2023, 8:32 PM

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If you made a ticket, you will need to wait until someone is available to help you

jade topaz May 23, 2023, 8:35 PM

#

Hello,

I don't mean to be offensive but I noticed a mini mistake when trying to upgrade the Ticket Tool Bot.

#

pseudo ravine May 23, 2023, 8:35 PM

#

Hey there. What is the "mini mistake"?

jade topaz May 23, 2023, 8:35 PM

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There's a full stop missing.

pseudo ravine May 23, 2023, 8:36 PM

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You mean a period? Like this .

jade topaz May 23, 2023, 8:36 PM

#

Yes.

#

Is that a mistake?

pseudo ravine May 23, 2023, 8:37 PM

#

It's probably supposed to be there, but it's not affecting anything

jade topaz May 23, 2023, 8:37 PM

#

Oh, okay.

crystal viper May 23, 2023, 8:53 PM

#

اريد الدعم

humble sequoiaBOT May 23, 2023, 8:58 PM

#

Hello, we would love to help you, but if you don't tell us what you need help with we can't help you :(

robust sandalBOT May 23, 2023, 9:02 PM

#

لديك حاليا تذكرة عربية مفتوحة. يرجى الانتظار حتى يرد شخص ما على تذكرتك أو يشرح مشكلتك بكفاءة. يرجى عدم اختبار اتصال الموظفين في هذه العملية ، فسيؤدي ذلك إلى اتخاذ إجراءات تأديبية ضدك.

lyric blaze May 24, 2023, 2:47 AM

#

hello bot

#

i bridge eth --> zkcyn era but error pls help me

humble sequoiaBOT May 24, 2023, 2:54 AM

#

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

gray gust May 24, 2023, 3:58 AM

#

Hi! So i have one panel for Support Tickets, which my upper staff roles can access. We are trying to change it to allow our lower mod roles to also assist on these tickets. I have added the lower mod roles to the Support Team Roles for our Support Tickets. They can now see and $close the tickets, but are then blocked from messaging further. They also don't have access to the popup that appears for transcripting or deleting. Help? Please ping in replies!

rustic gale May 24, 2023, 4:14 AM

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gray gust Hi! So i have one panel for Support Tickets, which my upper staff roles can acce...

that's not super usual

#

Probably best to #🎫│make-a-ticket about it. Share your server's ID in there when you do

#

or the server's name, if you don't know the ID

spiral plaza May 24, 2023, 10:31 AM

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any way to change the 📩 in this without premium?

flint hemlock May 24, 2023, 10:38 AM

#

any way to change the color of the embed?

#

why is something like that is a premium feature

lunar solar May 24, 2023, 10:42 AM

#

flint hemlock why is something like that is a premium feature

because it is not required for the functionality of the tool

lunar solar May 24, 2023, 10:42 AM

#

spiral plaza any way to change the 📩 in this without premium?

Panel configs --> Panel --> Edit Panel Message (Green Button) --> Embed Editor --> Change to your liking

pearl osprey May 24, 2023, 2:44 PM

#

hi does anyone know how to do this

humble sequoiaBOT May 24, 2023, 2:45 PM

#

<:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706> Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on AddItemButton1 AddItemButton2

First you select a panel. That's the panel this option will open a ticket for. BotOffline DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

Panel doesn't send? Make sure you have a valid emoji selected
Option doesn't show up? Check if two options have the same panel in the DropDown Editor

vague cosmos May 24, 2023, 2:52 PM

#

@pearl osprey is the above clear or do you need more help with it? 🙂

pearl osprey May 24, 2023, 2:52 PM

#

no thx

dusty pier May 24, 2023, 3:29 PM

#

how do i make it where only one person can handle that ticket

vague cosmos May 24, 2023, 3:32 PM

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@dusty pier you can do that with claiming, but that is a premium feature.

humble sequoiaBOT May 24, 2023, 3:32 PM

#

Claiming Options

Claiming allows you to change the ticket name, category and permissions. To use it you have to enable it first on your Dashboard > Panel Configs > Claiming

dusty pier May 24, 2023, 3:34 PM

#

vague cosmos <@818688242042798110> you can do that with claiming, but that is a premium featu...

is there a custom command i can make

vague cosmos May 24, 2023, 3:34 PM

#

For claiming, I don't think so.

dusty pier May 24, 2023, 3:34 PM

#

bummer

vague cosmos May 24, 2023, 3:35 PM

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But premium is worth it to get.

dusty pier May 24, 2023, 3:37 PM

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i dont have any server money yet and i dont went to blow my bal on bots

vague cosmos May 24, 2023, 3:38 PM

#

You can get it by voting, do $vote in #🤖│bot-spam.

dusty pier May 24, 2023, 3:39 PM

#

#🤖│bot-spam message what is this

vague cosmos May 24, 2023, 3:40 PM

#

A channel to run bot commands.

dusty pier May 24, 2023, 3:43 PM

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how do i vote tho

vague cosmos May 24, 2023, 3:45 PM

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Run $vote in #🤖│bot-spam and everything is explained.

#

There are two links you can vote for, since you need to login with Discord, both votes get automatic linked to your account.

dusty pier May 24, 2023, 4:02 PM

#

So I can’t make it where I have certain tickets do certain things for different kind of staff

vague cosmos May 24, 2023, 4:03 PM

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You can use multipanels, and put them all in different categories.

dusty pier May 24, 2023, 4:07 PM

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Ohhh true

vague cosmos May 24, 2023, 4:09 PM

#

Do you know how to make multipanels?

last wing May 24, 2023, 4:10 PM

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So trying to make it so when i close a ticket it goes to a closed category, but it doesn’t move whenver i close it.

I have the closed category set in the website for the right category

vague cosmos May 24, 2023, 4:11 PM

#

Hey @last wing, does @pseudo glen have permission to manage channels?

last wing May 24, 2023, 4:11 PM

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Yes

vague cosmos May 24, 2023, 4:12 PM

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Are there currently 50 channels in the closed category?

last wing May 24, 2023, 4:13 PM

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Probably something around that

vague cosmos May 24, 2023, 4:14 PM

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That might be the issue, as you can only have 50 channels per category.

last wing May 24, 2023, 4:14 PM

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I see alright one sec gonna make a new category

vague cosmos May 24, 2023, 4:14 PM

#

Alrighties!

vague cosmos May 24, 2023, 4:14 PM

#

vague cosmos Do you know how to make multipanels?

@dusty pier

last wing May 24, 2023, 4:16 PM

#

Yes that worked. thanks

vague cosmos May 24, 2023, 4:17 PM

#

last wing Yes that worked. thanks

Amazing, happy to help! Did you have any other questions?

dusty pier May 24, 2023, 4:44 PM

#

vague cosmos Do you know how to make multipanels?

I think so

#

Not at my pc right now

humble sequoiaBOT May 24, 2023, 4:45 PM

#

Multipanels

For more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Panel -> Attached Panels

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

vague cosmos May 24, 2023, 4:45 PM

#

In case youn need a guide for it.

smoky trail May 24, 2023, 6:10 PM

#

Hello 🙂 I am wondering if it's possible for the ticket owner to add users to their ticket?

I've set all the "Ticket Owner Permissions" in the panel to the green x, but when I view server as a non-staff role I still can't add users.

vague cosmos May 24, 2023, 6:11 PM

#

Hey @smoky trail, if you go to the dashboard, command config > Add how are the settings?

odd star May 24, 2023, 6:11 PM

#

Can we log who was the Ticket Owner? Like and by whom the ticket was Closed?

humble sequoiaBOT May 24, 2023, 6:11 PM

#

Logging Options

With Ticket Tool, you can customize the behavior the bot takes when logging your tickets! For editing these options follow these steps:

Dashboard ➞ Panel Configs ➞ Logging Options

Logging Channel
Here you will define which channel @humble sequoia will save the Logs in (ticket created/deleted/closed, etc.)

Logs you can save:

➞ Ticket Created ➞ Logs when a ticket is created
➞ Ticket Closed ➞ Logs when a ticket is closed
➞ Ticket Opened ➞ Logs when a ticket is opened
➞ Ticket Renamed ➞ Logs when a ticket is renamed
➞ Ticket Deleted ➞ Logs when a ticket is deleted
➞ Transcript Saved ➞ Logs when a ticket is saved

Select with offswitch (disable) or onswitch (enabled) which logs you would like

Below you can see an example of what the Logging Options will look like:

odd star May 24, 2023, 6:12 PM

#

But that doesn't tell who the ticket owner is tho

vague cosmos May 24, 2023, 6:12 PM

#

Not 100% sure, should try it. 🙂

smoky trail May 24, 2023, 6:13 PM

#

vague cosmos Hey <@202638395116224512>, if you go to the dashboard, command config > Add how ...

Ooohhh 👀

in "AddOptions" both Enabled and Support Team Only are toggled on.

not roles or channels allowed or disabled.

odd star May 24, 2023, 6:13 PM

#

It doesn't

Logged Info
Ticket: Ticket-0007
Action: Created
Panel Verification

#

Unless there is a customizing option that Im too dump to see?

vague cosmos May 24, 2023, 6:14 PM

#

@smoky trail try to disable it.
@odd star are you sure? Cause the embed does seem to show different.

odd star May 24, 2023, 6:15 PM

#

Ticker Owner is the person who Created the ticket right?

vague cosmos May 24, 2023, 6:15 PM

#

Correct.

odd star May 24, 2023, 6:17 PM

#

Its just showing me tho?

vague cosmos May 24, 2023, 6:17 PM

#

Did you open a ticket / close it?

odd star May 24, 2023, 6:17 PM

#

That would be correct for closing I guess

#

I opened it form a different account

vague cosmos May 24, 2023, 6:18 PM

#

What does it show?

odd star May 24, 2023, 6:20 PM

#

Could it be a discord side issues?

#

Because my discord been pretty buggy for the past month

vague cosmos May 24, 2023, 6:22 PM

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Seems to be working as how it should be.

odd star May 24, 2023, 6:22 PM

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But, Toonz (me) didn't open the ticket, 19sCartoonz did

#

Or am I reading it wrong?

vague cosmos May 24, 2023, 6:23 PM

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Are you sure you was on the right account?

#

Because this is in my test server, waiting for him to close it to get a screenshot of that too.

odd star May 24, 2023, 6:24 PM

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I... not sure let me do that again (Im really really sorry if that was the case )

vague cosmos May 24, 2023, 6:25 PM

#

Hey, don't worry! We all make mistakes and we're here to help.

#

This is when it's closed, @odd star.

smoky trail May 24, 2023, 6:27 PM

#

vague cosmos <@202638395116224512> try to disable it. <@1085194938997805139> are you sure? Ca...

ok so I was kind of an annoying support requester and did several things after disabling the add options didn't work.

TLDR add and remove options are both enabled and staff only, and ticket owner still has all the manage channel perms I could give them.

In discord perms, I gave ticket bot administrator (oop he didn't already have that) annnnd my ticket owners can add members to their ticket now.

Thank you for your help!

iron nightBOT May 24, 2023, 6:27 PM

#

Gave +1 Rep to @vague cosmos

vague cosmos May 24, 2023, 6:27 PM

#

No worries, happy to help! Did you have any more questions?

smoky trail May 24, 2023, 6:28 PM

#

Nope that was the big snag in my elaborate plan so far, thanks!

vague cosmos May 24, 2023, 6:29 PM

#

Your welcome, have a nice day!

odd star May 24, 2023, 6:31 PM

#

vague cosmos Are you sure you was on the right account?

I... Im really sorry. It was just me being dumb I was switching accounts so much I didn't even realized Im on the same account 😖
Thank you soo much for bearing with my stupidity 😫

iron nightBOT May 24, 2023, 6:31 PM

#

Gave +1 Rep to @vague cosmos

vague cosmos May 24, 2023, 6:32 PM

#

Hey @odd star like I said, we all make mistakes and I'm happy you resolved it! Can I assist you with anything else?