🆘│community-support

[subtle lintel]

Yes

[stray bobcat]

Lemon.... You are playing with fire.

[dull linden]

i'm having some issues guys closing tickets creating tickets? hwelp pls?

[wanton fern]

Bot is down guys

[stray bobcat]

#🆘│community-support message

[shut bolt]

https://media.discordapp.net/attachments/771887985931059200/813811437255393370/3dtext2gif_bgntlhlhhbir.gif?width=450&height=225

[prime bridge]

<:notallowed:660789872600285184> #🆘│community-support has been locked!

You will gain access again once the lockdown is lifted.

[shut bolt]

Hey there everyone, we are aware there are ongoing issues as of now with Ticket Tool, our developer is looking on the matter, thanks for your patience!

[scenic plinth]

During this time please avoid direct messaging staff for any reason. We are actively working to resolve the issues at hand. Any direct message to support members during this time will result in a warning. Thanks!

[solid stream]

It's back online.

[stark rune]

**Ticket Tool - All Systems are now __Online!__**

All Ticket Tool systems are fully online again! We apologize for any inconvenience this may have caused on your server.

If you are still experiencing any problem with Ticket Tool, please reach out to the <@&540295656720302081> within a ticket here, #🎫│make-a-ticket

May 11, 2023, 11:20 PM

[prime bridge]

<:allowed:660789592647008258> #🆘│community-support has been unlocked!

Everyone now has access to this channel.

[fading vale]

thanks for the quick fix 😄

btw, how can i make it so the tickets automatically go under a category?

[humble sequoia]

How do I set what category tickets are created in?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to grant access to
4. Open the Category options menu
5. Select the categories of your preference
6. Save changes

[shut bolt]

@fading vale here you go

[fading vale]

i did, but the new tickets still dont go under the category

nvm it was permissions, thanks @shut bolt

[iron night]

Gave +1 Rep to @shut bolt

[shut bolt]

[digital lagoon]

I am getting "The application did not respond when using /botswitcher

anyone can help?

[timber wedge]

How do I report a bug

[charred pier]

#1020426768450080899

[timber wedge]

Because I have a bug

Ok but who should answer me how I do

[charred pier]

Wait

They will review it, patience.

[timber wedge]

Ok

But it doesn't work I can't create a post

I have to put what as a tag it tells me that I have no permission but how people manage to create it

[jade topaz]

Hey

Ticket tool isint working guys? Im not getting responces to my commands

like before

[timber wedge]

you see you too have almost the same problem The problem is that there is no way to contact via the discord server that's why I don't recommend the server but rather to contact them by email as I just did just now

[jade topaz]

it wasnt working before and rarley it doesnt work

and ticket tool goes offline. Idk what happended

[pseudo ravine]

Hey there. What exactly isn't working?

[jade topaz]

ticket tool wont respond to my commands and Ticket tool goes offline (Rarley but it happended today)

wanna know whats goin on is it just me or Ticket tool it self?

[timber wedge]

Contact them by email by going to the ticket tool site on the three lines on the left

[pseudo ravine]

It had issues earlier, but it was fixed

[timber wedge]

And in the search bar type contact us

[jade topaz]

oh

[pseudo ravine]

They can also get help here too

[jade topaz]

Thanks man i was wondeirin

[pseudo ravine]

You're welcome

[jade topaz]

ty

[iron night]

Gave +1 Rep to @pseudo ravine

[timber wedge]

Fuck me apparently we don't like it and I took an abusive warning

[pseudo ravine]

Is this relating to Ticket Tool?

[timber wedge]

Yes the bot and ticket tool

Mod système

The name is that bot system mod

[pseudo ravine]

Do you need any help with the Ticket Tool bot?

[cursive phoenix]

@timber wedge to make a bug report you need to make sure you click the pending review tag

We had an outage earlier, so this "bug" you may have found might have been related.

Can you share what exactly seems to be the issue?

[pseudo ravine]

Hey Jayy, since you're here. Do you know what happened to the #make-a-ticket channel? (Sorry if this isn't the right place to ask or if I should ask a support member)

[timber wedge]

no, the problem is that it asks me to tag it

[cursive phoenix]

did you select the pending review tag?

[cursive phoenix]

one sec

[pseudo ravine]

Sure

[timber wedge]

I don't have any pending exam tags

[cursive phoenix]

can you just explain what your bug is ? it might not be a bug

[cursive phoenix]

you cant see #🎫│make-a-ticket ?

[pseudo ravine]

No

[timber wedge]

?

[cursive phoenix]

that wasnt a message to you

[timber wedge]

Oups sorry 🤣

[cursive phoenix]

@timber wedgecan you just explain the bug or what ever issue you are having here

[timber wedge]

well the problem is that on the ticket tool site when i go to command configuration i want to deactivate them all the problem is that when i go back to the discord application and type / all the commands are there again

[cursive phoenix]

i dont believe that is a bug, but rather a setting in discord for your slash commands. Im not a support rep and not the best at explaining

someone who can assist you will be along asap

[timber wedge]

ah a parameter in the discord I do not see at all?

[pseudo ravine]

It's not a bug, it'll show up like this if you disabled it

[timber wedge]

Oh thank you very much that's very nice

[iron night]

Gave +1 Rep to @cursive phoenix

[cursive phoenix]

@pseudo ravine can you see #🎫│make-a-ticket now?

[pseudo ravine]

I can, thank you!

[cursive phoenix]

😄

[buoyant crystal]

Hi guys, I made ticket transcript but the content of the messages are not viewable?

[rustic gale]

Please #🎫│make-a-ticket, this is unusual

[jade topaz]

How do I activate my premium again?

Is my premium deleted if I delete my server?

[vague cosmos]

Do you have a key? If yes, see https://docs.tickettool.xyz/general/faqs#i-have-a-premium-key-how-do-i-use-this

[jade topaz]

It says my key is used or invalid.

[vague cosmos]

I'd suggest you to open a billing ticket in #🎫│make-a-ticket so the billing team can assist you.

[hallow thicket]

how i can see logs

[wild spire]

set this up in your dashboard

[hallow thicket]

its not my server

[wild spire]

then not unfortunately

[vague cosmos]

Ask the server owner to setup the above. ^~^

[median inlet]

كيف افعله في سيرفري ؟

[robust sandal]

How do I do it in the server?

Arabic (ar) → English (en)

[median inlet]

؟

[vague cosmos]

ماذا تقصد؟

[median inlet]

تتحدث العربية ؟

[vague cosmos]

لا ، باستخدام ترجمة جوجل.

[median inlet]

هههه حسنا كيف يمكنني تفعيل Ticket Tool في سيرفري ؟

[humble sequoia]

**١- دعوة البوت إلى سيرفرك**

يجب عليك اولاً دعوة البوت إلى سيرفرك من خلال رابط دعوة البوت، بعد ذلك يُمكنك تعديل خصائص البوت عبر لوحة التحكم.

**٢- إنشاء لوحة**

لإنشاء لوحة يجب عليك التوجه إلى لوحة التحكم ، ثم قم بإختيار سيرفرك ، بعد ذلك توجه إلى قسم "Panel Config".

بمُجرد وصولك إلى القسم المذكور أعلاه، يجب عليك الضغط على زر "Create Panel" لإنشاء اللوحة ، ومن ثمها قُم بإدخال اسم اللوحة (يمكنك ملء اي اعدادات اختياريه تريدها).

بعد إدخال اسم اللوحة و ملء الإعدادات ، قُم بالضغط على "Create Panel" لإتمام عملية انشاء اللوحة الخاصة بك بنجاح!

سيتم إرفاق صورة توضيحية لعملية إنشاء اللوحة بالطريقة الصحيحة؛

**٣- إرسال اللوحة إلى روم**

بعد الإنتهاء من عملية إنشاء اللوحة بنجاح ، يجب عليك الآن إرسالها إلى روم بإستخدام زر "Send" على لوحة التحكم بقسم الـ "Panel Config".

بعد الضغط على الزر ، قم بإختيار الروم المفضل لإرسال اللوحة.
بعد إختيار الروم قُم بالضغط على زر "Send" لإتمام عملية إرسال اللوحة!

سيتم إرفاق صورة توضيحية لعملية إرسال اللوحة بالطريقة الصحيحة؛

**هل تواجهك مشكلة أثناء محاولة إرسال اللوحة؟**

قُم بإرسال الامر `/debug" في اي روم يستطيع البوت رؤيته ، ثم تأكد أن البوت لدية جميع الصلاحيات اللازمة لإرسال اللوحة.

[vague cosmos]

هل هذا يساعدك؟

[median inlet]

صحيح ساعدني شكرا لك

[vague cosmos]

لا شكر على واجب! يمكنك دائمًا فتح تذكرة للتحدث إلى عضو دعم يتحدث العربية ، ولكن بهذه الطريقة تعمل أيضًا. طاب يومك!

[vague cosmos]

#🎫│make-a-ticket ^

[median inlet]

لو سمحت ممكن سوال اخر

لان الدعم العربي ليس بالخدمة

ما حل هذا المشكلة

[vague cosmos]

يمكنك عمل تذكرة عربية ، ولكن ماذا يقول الخطأ؟

[median inlet]

فشل ارسال :تم رفض الوصول ليس لديها اذن او الارسال الى هذه التكت القناة

[vague cosmos]

/debug
هل يمكنك تشغيل الأمر التالي وإرسال لقطة شاشة للرد؟

[median inlet]

سوف اجرب

[vague cosmos]

الخطأ في الغالب هو أنك تفتقد الأذونات. هناك حاجة إلى التجاعيد التالية:
أضف ردود الفعل
قراءة القنوات
إرسل رسائل
إدارة الرسائل
روابط التضمين
إرفاق ملفات
قراءة التاريخ
إدارة الأدوار
إدارة القنوات

هل الأذونات أعلاه في القناة التي حصلت على الخطأ؟

[median inlet]

عندما ارسل من موقع التكت send يظهر لي هاذا الخطا

[vague cosmos]

آه! هل تحاول إضافة رمز تعبيري مخصص إلى لوحتك؟

afk

$articket

[humble sequoia]

فريق الدعم الفني العربي

عميلنا العزيز ان كنت تبحث عن مساعدة يرجى فتح تكت خاص بفريق الدعم الفني العربي
اذهب الى#🎫│make-a-ticket
ثم قم بلضغط على الايموجي الاتي (🇯🇴)

[vague cosmos]

@median inlet أعتقد أن هذا أسهل.

[median inlet]

لا

[median inlet]

no

[vague cosmos]

أنا ذاهب لتناول الطعام أولاً.

[median inlet]

صحة

[rustic gale]

Feel free to report the bug with the question mark #1020426768450080899

As for dashboard roles, they're roles with access to the dashboard

Roles with access to the website where you set up Ticket Tool

Anyone with that role could edit your panels or even delete them

So be very careful what roles you put there

Yed. The maximum is 500 anyway because there can't be more than 500 channels in a server

So 1000000 does the same thing as 500

[median inlet]

How do I add an icon to my server with a message to open a ticket??

؟?????????????????????????????

[vague cosmos]

@jade topaz it allows you to let other bots respond to @pseudo glen.
@median inlet what icon do you mean? The avatar of the bot?

[median inlet]

I didn't understand what you meant

[vague cosmos]

ماذا تقصد ب "إضافة رمز"؟ ما زلت أعتقد أنه من الأسهل فتح تذكرة حتى يتمكن أحد أعضاء الفريق العربي من مساعدتك.

[humble sequoia]

فريق الدعم الفني العربي

عميلنا العزيز ان كنت تبحث عن مساعدة يرجى فتح تكت خاص بفريق الدعم الفني العربي
اذهب الى#🎫│make-a-ticket
ثم قم بلضغط على الايموجي الاتي (🇯🇴)

[median inlet]

Do not respond to Arab support

---

[vague cosmos]

سوف يستجيبون ، لكن لا يوجد سوى عدد قليل من أعضاء الدعم الذين يتحدثون بها. الصبر هو المفتاح ، لكن هل يمكن أن تخبرني ماذا تقصد؟

[median inlet]

كيف اضيف في سيرفري فتح تكت مثل هذا

[vague cosmos]

إنه أمر مخصص ، لا توجد ترجمة عربية بقدر ما يمكنني رؤيته ولكن انظر أدناه باللغة الإنجليزية:

[humble sequoia]

Custom Commands

Custom Commands are used to send a predefined response to your channels. Commands will only respond if the command itself is used, it will not function if you put the tag into a sentence.

To create commands, go to: Dashboard > Custom Commands > New. After creating and naming one, you can edit the command trigger and behaviors. Tap on the edit message button to edit the response of the command.

[keen socket]

الدعم الفني ليش

يتاخر

[vague cosmos]

مرحبًا ، هل يمكنني مساعدتك؟

[keen socket]

أحتاج مساعدة

[median inlet]

وانا مثلك بدي الدعم العربي

[keen socket]

ابغا اسوي ريستارت لاعدادات البوت حست فيها ولا اعرف ارجعه نفس ماكان

[humble sequoia]

**١- دعوة البوت إلى سيرفرك**

يجب عليك اولاً دعوة البوت إلى سيرفرك من خلال رابط دعوة البوت، بعد ذلك يُمكنك تعديل خصائص البوت عبر لوحة التحكم.

**٢- إنشاء لوحة**

لإنشاء لوحة يجب عليك التوجه إلى لوحة التحكم ، ثم قم بإختيار سيرفرك ، بعد ذلك توجه إلى قسم "Panel Config".

بمُجرد وصولك إلى القسم المذكور أعلاه، يجب عليك الضغط على زر "Create Panel" لإنشاء اللوحة ، ومن ثمها قُم بإدخال اسم اللوحة (يمكنك ملء اي اعدادات اختياريه تريدها).

بعد إدخال اسم اللوحة و ملء الإعدادات ، قُم بالضغط على "Create Panel" لإتمام عملية انشاء اللوحة الخاصة بك بنجاح!

سيتم إرفاق صورة توضيحية لعملية إنشاء اللوحة بالطريقة الصحيحة؛

**٣- إرسال اللوحة إلى روم**

بعد الإنتهاء من عملية إنشاء اللوحة بنجاح ، يجب عليك الآن إرسالها إلى روم بإستخدام زر "Send" على لوحة التحكم بقسم الـ "Panel Config".

بعد الضغط على الزر ، قم بإختيار الروم المفضل لإرسال اللوحة.
بعد إختيار الروم قُم بالضغط على زر "Send" لإتمام عملية إرسال اللوحة!

سيتم إرفاق صورة توضيحية لعملية إرسال اللوحة بالطريقة الصحيحة؛

**هل تواجهك مشكلة أثناء محاولة إرسال اللوحة؟**

قُم بإرسال الامر `/debug" في اي روم يستطيع البوت رؤيته ، ثم تأكد أن البوت لدية جميع الصلاحيات اللازمة لإرسال اللوحة.

[keen socket]

No ar

[vague cosmos]

Hey! This allows you (if you are the server owner) to backup and restore the configs as you save them during the backup.

Panels etc.

[keen socket]

فيه دعم عربي؟

نبي مساعدة ياربع

[vague cosmos]

@keen socket يمكنك دائمًا فتح تذكرة باللغة العربية ويمكن لأي شخص من الفريق العربي مساعدتك. يرجى ملاحظة أن هناك عددًا محدودًا من الأشخاص وقد يستغرق الأمر بعض الوقت قبل أن تحصل على رد.

[median inlet]

في بس ما يردو

عددهم قليل

[vague cosmos]

@jade topaz hang on.

[keen socket]

طيب يرجى زياده عدد الدعم العربي ، ليس من المعقول الانتظار اكثر من 24 ساعه

[keen socket]

😅

I want to reset the bot

I messed up some stuff and want to keep it the way it was

[vague cosmos]

@keen socket not something I can do, but @craggy geyser can you do something about that? (Sorry for ping).

@jade topaz you can generate a backup key here: https://tickettool.xyz/dashboard/859522749575069746/server-configs
What do you not understand about the other thing?

It will re-use a channel.

[keen socket]

I want to add this thing that makes my support able to receive the ticket

[scenic plinth]

Not quite sure what is being requested here. ¨Reset¨ is very vague.

[vague cosmos]

What did you mess up by the way?

You can always remove a panel and create a new one.

[keen socket]

I messed up a lot of things, including no one can open a ticket

[vague cosmos]

If you go to the dashboard > server configs is there anything under blacklisted roles?

[keen socket]

No

[keen socket]

It's the same as these

[vague cosmos]

I'd suggest you to open a Arabic Ticket - if you didn't already - in #🎫│make-a-ticket and wait for someone who speaks Arabic to help you. Makes it easier for you to communicate, but also when you send screenshots with text.

[keen socket]

How do I add the option to the ticket so that technical support can receive the ticket?

[keen socket]

Same thing

[humble sequoia]

Claiming Options

Claiming allows you to change the ticket name, category and permissions. To use it you have to enable it first on your Dashboard > Panel Configs > Claiming

Note: This is a premium feature

[vague cosmos]

@keen socket see above for claiming.

[keen socket]

Ok

[thick quest]

help

[vague cosmos]

What does the error say, @thick quest?

Or what does the message say*

[vague cosmos]

Do you have @humble sequoia in your server? Can you run /botSwitcher?

[thick quest]

the command doesn't work

[vague cosmos]

Okay, can you run /debug and send a screenshot of the response you get?

[thick quest]

This command does not work in discord.

[solid stream]

it's possible it was just a lag, please try that command again.

[vague cosmos]

What about $debug @thick quest?

[solid stream]

the command $debug won't work if the bot isn't active

but /botswitcher will always work.

[vague cosmos]

Oh gotcha! Even as premium isn't there?

[thick quest]

does not work

[solid stream]

The only time it won't is if there's a lag or it's offline for some reason.

Does the the bot show as online in your server?

[thick quest]

not online

[solid stream]

can I get your server id?

[thick quest]

and I can't change anything in the manager

yes

I sent in your private

[vague cosmos]

What do you mean by this, the dashboard?

[solid stream]

I'm restarting the bot in your server

it should be back online in a moment.

It should show as online now.

if not, please try and kick & invite the bot again as it's bugged with discord.

Also, I've manually switched it back to the correct bot now.

[thick quest]

is online now

[vague cosmos]

Awesome to hear! You should be able to use the dashboard too now. 👍🏻 Do you need any help with setting something up?

[thick quest]

Is there a way to translate to Portuguese within my server?

[humble sequoia]

**Panel Message**

The panel message is where people react to make a ticket. To customize it head over to your Dashboard --> Panel Configs -> Panel -> Edit Panel Message

[vague cosmos]

@thick quest ^

[thick quest]

I tried to change it but nothing changes when I tried to change it, do you need to sign the plan for the changes to this information to work?

[rustic gale]

You should send the panel again with the Send button from the dashboard

[thick quest]

ok

[thick quest]

Thank you very much, it helped me a lot. @vague cosmos , @vague cosmos , @solid stream

[vague cosmos]

Happy to help, @thick quest!

[dusty pier]

How can I make it where two different tickets can be handle with two different roles

[rustic gale]

Use this button to create another panel

https://cdn.discordapp.com/attachments/1065154397358796800/1068354957687926894/imagen.png

Each panel has its own separate settings

[dense prawn]

this is off topic but does anyone know how to make a bot say a message?

[rustic gale]

Is this related to Ticket Tool?

[dense prawn]

I said off topic

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[rustic gale]

Your bot probably has its own support server. If you're coding a bot yourself, your API probably has its own support server. And if not, you can try asking in the Discord Developers community

There's an invite in the developer page https://discord.com/developers/docs/intro

[dull grail]

For some reason the bot only allows the owner of the server (my friend) To manage/see a ticket, is it supposed to do that?

If it does, then tell me how can we change it? Im new to the bot.

[humble sequoia]

How can I grant my team access to tickets?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to grant access to
4. Open the General options menu
5. Select your Support Team Roles
6. Save changes

[dull grail]

thxman

[dull grail]

he added the roles but like it still woudlnt work?

Nvm! We got it fixed

[leaden rose]

how do I invite the premium bot to my server?

[vague cosmos]

Do you have premium?

[leaden rose]

yes

[vague cosmos]

See ping in other chat.

[humble sequoia]

rabidkevin's issue has been solved in another channel.

[median inlet]

hi

How do I add a private channel with ticket tickets?

[vague cosmos]

Hi, don't just say hi but ask your question.

[median inlet]

.

[vague cosmos]

That's a premium only feature.

But you can find it under Thread Style.

[median inlet]

Thank you

[wild spire]

uhm

panel configs > ticket

[vague cosmos]

I'm on phone rn, also info outdated

[wild spire]

wdym info outdated?

[vague cosmos]

Private threads don't require a boost

[wild spire]

ooh no that i’m aware off 😂

[gaunt zenith]

How to ping the role when someone else creates a ticket

[humble sequoia]

How to automatically ping my support team on a ticket?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to ping your support on
4. Open the Ticket options menu
5. Click on Edit Ticket Message
6. In the Message Content use one of the role mention syntax (**{@Role Name}** / **{Role ID}**)
7. Save changes

Note: For this to work properly, Ticket Tool requires the Mention Everyone permission. Or the role must have the Allow anyone to @mention this role setting enabled

[vague cosmos]

@gaunt zenith ^ 🙂

[gaunt zenith]

thank

[vague cosmos]

No worries, happy to help.

[vestal widget]

hi everyone 🙂 just wondering if anyone might know how to fix my panel showing two create ticket messages when i send it to my server?

[vague cosmos]

Using multiple panels?

@vestal widget

[vestal widget]

No, I have no idea how it happened lmao

It was fine when I went to bed last night and I woke up to it being all weird

I had to delete it all and start again

[vague cosmos]

Are it two different messages?

Or was it one message with two buttons?

@vestal widget

[vestal widget]

one message with two buttons!

both identical buttons, just duplicates of each other

[humble sequoia]

Multipanels

For more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Panel -> Attached Panels

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[vague cosmos]

Read that, it will explain everything.

[dapper smelt]

need some help plz 🙂

[vague cosmos]

Don't ask to ask.

[humble sequoia]

@dapper smelt's issue has been solved in another channel.

[south cove]

How can I add more than 5 questions?

[scenic plinth]

Thats Discords limit.

[keen socket]

The bot does not make a mention, why?

[pseudo ravine]

Hey there. Are you asking why Ticket Tool is not pinging the management role?

[limber hatch]

is ticket tool offline for a reason?

[gray gust]

ya i cant seem to get mine to work either

lots of "interaction failed"

[silent nest]

the outage status on the dashboard says: "Identified - I've located the issue, it seems our database has performed an automatic update and something has gone wrong, we are working to get things back online asap."

[gilded verge]

Developers are working about offline problem, please just wait ^^

[tranquil urchin]

Ok thanks

[wild spire]

https://tenor.com/view/jeremiah-buie-remain-calm-just-relax-down-gif-16801628

[tawny sail]

why the interaction does't work?

[prime bridge]

<:notallowed:660789872600285184> #🆘│community-support has been locked!

You will gain access again once the lockdown is lifted.

[scenic plinth]

https://media.discordapp.net/attachments/771887985931059200/813811437255393370/3dtext2gif_bgntlhlhhbir.gif?width=450&height=225

A full summary and updates can be also found here: https://status.tickettool.xyz/incidents/g2rz2qqjy2sr

[scenic plinth]

Hey everyone! A simple and short update, the company we use for our database is currently experiencing issues which is why you are currently seeing the bot offline. Our developers are currently working on attempting to find a solution, but it may be a while before our systems are online again while we wait for the database to stabilize to get our bots online.

We apologize for any inconveniences! A small reminder as well pinging, mentioning, or direct messaging our staff during this time is prohibited and you will be disciplined accordingly.

Thanks for understanding!

[scenic plinth]

We are actively restarting the bots. All goes well, both bots and the dashboard should be online in around 35 minutes.

[prime bridge]

<:allowed:660789592647008258> #🆘│community-support has been unlocked!

Everyone now has access to this channel.

[round falcon]

Nice

First try :P

[scenic plinth]

Sh, we dont talk about that.

[round falcon]

Uh huuuh

[viscid prawn]

One message removed from a suspended account.

[gilded verge]

Hi, auto-saving transcript and sending to a this member, both are a premium feature.
Panel Configs->Transcript

without premium to save transcript you need to use transcript button or command manually, but to send transcript to user, use /transcript command

[spark marten]

Is it possible to get transcript if the server doesn’t offer transcript to members ?

[shut bolt]

If the user has access to the $transcript command you can still DM it to yourself

[spark marten]

Otherwise there is no way to get the transcript?

[shut bolt]

Sadly not

[jade topaz]

How do you set up the system to where you have a selection “box” for different panels

[humble sequoia]

<:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706> Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on

First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

• Panel doesn't send? Make sure you have a valid emoji selected
• Option doesn't show up? Check if two options have the same panel in the DropDown Editor

$dropdown

[timber kernel]

There you go ^

[jade topaz]

Thanks

[jade topaz]

What if I don’t have a “main” panel?

Do I just make one to put the drop-down under? How should I go

[rustic gale]

You can pick any existing panel as the main panel, or make a new one

[hearty gale]

Can you help me in setting up claiming option.

in threads

[humble sequoia]

Claiming Options

Claiming allows you to change the ticket name, category and permissions. To use it you have to enable it first on your Dashboard > Panel Configs > Claiming

Note: This is a premium feature

[vague cosmos]

I've tested indeed myself right now, looks like you can only do that in channels - mostly like a permission thing.

@hearty gale so I don't think there is a way.

[hearty gale]

ok thanks
maybe in future

[iron night]

Gave +1 Rep to @vague cosmos

[vague cosmos]

You can always make a suggestion in #🤖│bot-spam using s!suggest or make a #1019685143046279208. But the way how Discord works with threads, I don't think it's possible.

[hearty gale]

😅

haha yes
thanks for the help.

Is there any way to rate the support?
in the end?

[vague cosmos]

Yes, you can make a review in #📈│reviews.

[hearty gale]

ok nice

same can be done in tickets?
Like rate the person who attended a ticket?

[vague cosmos]

No, but I believe that is been requested and might be added in the future.

[hearty gale]

ok wow

[vague cosmos]

@hearty gale https://canary.discord.com/channels/509192800865353738/1103813628215447634

[rancid rapids]

السلام عليكم

[vague cosmos]

مرحبا كيف يمكنني مساعدتك؟

[rancid rapids]

رابط الداش بورد

[humble sequoia]

https://tickettool.xyz/manage-servers

[rancid rapids]

Tu

Y

[vague cosmos]

لا شكر على واجب!

هل يمكنني مساعدتك في أي شيء آخر اليوم؟

[humble sequoia]

How to automatically ping my support team on a ticket?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to ping your support on
4. Open the Ticket options menu
5. Click on Edit Ticket Message
6. In the Message Content use one of the role mention syntax (**{@Role Name}** / **{Role ID}**)
7. Save changes

Note: For this to work properly, Ticket Tool requires the Mention Everyone permission. Or the role must have the Allow anyone to @mention this role setting enabled

[vague cosmos]

@jade topaz ^

Je ne sais pas s'il existe une commande française pour cela.

[wild spire]

non il n’est pas

[robust sandal]

no it is not

French (fr) → English (en)

[wild spire]

There is not*

avez vous bien compris c’explication ?

c’est possible il ya eu un petit erreur

[robust sandal]

Did you understand this explanation?

French (fr) → English (en)

[potent parcel]

guys, how do i disable specific roles from opening a ticket?

[vague cosmos]

Hey @potent parcel you can blacklist those, but then they can't use the bot at all.

Dashboard > Server Configs

[potent parcel]

thank you so much

btw, i have 2 roles, 1 that is ''newcommer'' and one ''member'' for some reason only the member was able to react to the ticket tool, but its supposed to be wiseversa

when ''newcommer'' reacts he gets an error

[vague cosmos]

What error does it show?

But if you only want "newcommer" to create tickets isn't it better to use Discord permissions and hide the channel where you can create a ticket for users with the "Member" role?

Like they do in here, normal users have access to #🎫│make-a-ticket but when you're a paying for @humble sequoia you get access to #premium-tickets.

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[pulsar dew]

are Transcripts a premium feature?

[vague cosmos]

Automatic / DMing is.

But you can send the Transscript after a ticket is closed. @pulsar dew

[pulsar dew]

where do I enable that

[vague cosmos]

Dashboard > Panel Configs > Transcript

[pulsar dew]

its premium

[humble sequoia]

How do I set a transcript channel?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to grant access to
4. Open the Transcript options menu
5. Using the Transcript Channel selector, pick the channel you want your transcripts to be sent to
6. Save changes

[vague cosmos]

Read this message.

[vague cosmos]

I said it there, but also said you can do it by hand here.

[pulsar dew]

so what you said is I can do that but i gotta pay

was it always premium
i thought it was normal for all users

[vague cosmos]

No, you can use the $transcript command or the button when a ticket is closed to save it, but you can NOT do it automatic.

[pulsar dew]

ah so the button saves it

[vague cosmos]

Yes if you have a channel set it does.

How it looks when you press the button, @pulsar dew.

And the transcript.

[mystic ruin]

is there a way to make it so only a certain role can trigger a custom cmd

[vague cosmos]

You can make it admin only, I believe that's the same as people who can access the dashboard.

[mystic ruin]

there is no way to make it a role?

[vague cosmos]

No(t at the moment). You can always make a suggestion for this, using s!suggest in #🤖│bot-spam.

[mystic ruin]

ty

thanks @vague cosmos

[iron night]

Gave +1 Rep to @vague cosmos

[vague cosmos]

No problem, happy to help. 🙂

[maiden bronze]

I noticed the character limit on the ticket message displayed when a new ticket is created is 250 characters.
Is that a Discord limitation or Standard TicketTool limition (i.e. more at the Premium level)?

[vague cosmos]

I believe it's a limit by Ticket Tool.

[maiden bronze]

kk - thx!

[vague cosmos]

@maiden bronze but what happens if you enter 251 characters?

[maiden bronze]

It doesn't permit anything after 250

[vague cosmos]

You should be able to go up to 2000.

[maiden bronze]

Hmm - Do you have Premium?

[vague cosmos]

Yes, but it shouldn't matter.

[timber kernel]

Free version limit is 250.

[vague cosmos]

Maybe something that should be placed somewhere? Cause it's nowhere documented, Tux.

[maiden bronze]

Makes sense. Looks like it may be time to get the Premium version! 😆

[vague cosmos]

Premium is amazing.

[maiden bronze]

There are a few other options on Premium that I've been eyeing, so it's time to make the jump!

[vague cosmos]

That's amazing! Can't wait to see you in yellow.

[timber kernel]

Yeah, we might should add it on some more places in the doc. I think it is only mentioned at the moment for the closed ask message.

[vague cosmos]

Can I help with the docs, so I can do something good?

[timber kernel]

it is not up to me to decide that

[vague cosmos]

Whob is?

[shut bolt]

Myself

[timber kernel]

Pablo is the docs guardian (as mentioned in his profile)

[vague cosmos]

👋 - Can I help with the docs?

[shut bolt]

Docs are restricted to the support team, but I'm always open to receive feedback

[vague cosmos]

@shut bolt feedback ^

[shut bolt]

A time ago the dashboard itself had that limit counter, I'll add that to the docs sure

[vague cosmos]

Adding it to the dashboard would be greater!

Also maybe on the dashboard (or docs if not there already) you should inform users claiming doesn't work for thread style tickets.

[shut bolt]

It's on the dashboard

[vague cosmos]

Where? Also, the , at the first line should be a ..

[shut bolt]

Thread Style menu

[vague cosmos]

Ah, didn't look there - but that one is outdated too - but I made a report about that already lol.

[echo tulip]

How ca I make a ticket like this

[humble sequoia]

<:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706> Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on

First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

• Panel doesn't send? Make sure you have a valid emoji selected
• Option doesn't show up? Check if two options have the same panel in the DropDown Editor

$dropdown

[timber kernel]

Here you go^

[echo tulip]

Thx ❤️

[iron night]

Gave +1 Rep to @timber kernel

[echo tulip]

i didnt understand too mush because my english is bad

[humble sequoia]

فريق الدعم الفني العربي

عميلنا العزيز ان كنت تبحث عن مساعدة يرجى فتح تكت خاص بفريق الدعم الفني العربي
اذهب الى#🎫│make-a-ticket
ثم قم بلضغط على الايموجي الاتي (🇯🇴)

[vague cosmos]

@echo tulip ^ 💚

[echo tulip]

i can make ticket for this reason ?

[vague cosmos]

Yes and then you can use your native language. 🍀

[echo tulip]

ok thx

thx @vague cosmos

[iron night]

Gave +1 Rep to @vague cosmos

[torpid grove]

how do I have descriptions like this

[humble sequoia]

**Panel Message**

The panel message is where people react to make a ticket. To customize it head over to your Dashboard --> Panel Configs -> Panel -> Edit Panel Message

[gilded verge]

@torpid grove, check , there you can edit your panel message

[humble sequoia]

What permissions should I give to Ticket Tool?

ﾠ
@pseudo glen requires the following permissions:

Add Reactions
Read Channels
Send Messages
Manage Messages
Embed Links
Attach Files
Read History
Manage Roles
Manage Channels

To change the role permissions, you can go to your Discord Server ➞ Server Settings ➞ Roles ➞ @Ticket Tool

To change the category permissions, you can got to your Channel List ➞ Select Category ➞ Options ➞ Permissions ➞ @Ticket Tool

To change the channel permissions, you can go to your Channel Settings ➞ Permissions ➞ Ticket Tool
ﾠ

Note:

You can give Ticket Tool Administrative Permissions instead of all the permissions listed above, but it's entirely optional and NOT necessary.

[gilded verge]

@fluid vapor, Ticket Tool don't have required permissions or perms in your channel: View Channel, Send Messages, Read Message History

[tepid tapir]

i had the same issue, tried that and it still wont work.

[fluid vapor]

worket ty big man

[iron night]

Gave +1 Rep to @gilded verge

[gilded verge]

please run /debug on your server on channel where you have problem, and then send link here from bot's message

[eager cedar]

hello, I'm trying to figure out how to remove the bot from my server as i no longer need it, how do i remove it?

[gilded verge]

hi, you can just kick

[jade topaz]

i bought premium but cannot add the gold ticket bot to server?

[gilded verge]

what error you can see?

[jade topaz]

dont say anythign tbh i do the botswitcher and nothing happens

but then when i look from app directory it says no server has this applcation ro something

[humble sequoia]

Inviting and Enabling Premium Bot

The first thing you will need to do is invite the premium bot, an invite can be found here

Once the bot is in your server we will head to the dashboard and manage your server. When you are managing your server, you want to head into "Server Configs" then click the drop down menu under "Select the bot you would like to use on this server" then click "Ticket Tool#6207" and then save.

[gilded verge]

this should help you

[jade topaz]

oh thank you ❤️

[gilded verge]

//little note: you can't find premium bot there because this bot is not for free for everyone so it has not been added there ^^

[jade topaz]

ahhh makes sense

[fickle aurora]

I added questions to the ticket bot but it only shows me this rather than the ones I have typed in on the dashboard and I'm not sure how to fix it.

[gilded verge]

please show questions from dashboard

[fickle aurora]

Here you go

[gilded verge]

how many panels do you have? please make sure you sent correct panel 🤔

[frozen kiln]

hoping to set up ticket tool in such a way that i can pass information in the ticket to a google sheet, for example, would like the user to create ticket, i approve the info then send a command like !send info1 info2 etc, but don't seem to be able to find webhooking settings for ticket tool, any suggestions or thoughts are appreciated !!!

[rustic gale]

Please make a ticket and mention that you're interested in the webhook feature #🎫│make-a-ticket

[fickle aurora]

I only have one for the server im using it on.

[vague cosmos]

What happens if you re-send the panel?

[acoustic moon]

شباب كيف اضيف بوت التكيت؟

؟

[vague cosmos]

هل تقصد أداة التذاكر؟

[acoustic moon]

لا كيف اسويه فالسيرفر حقي

[humble sequoia]

**١- دعوة البوت إلى سيرفرك**

يجب عليك اولاً دعوة البوت إلى سيرفرك من خلال رابط دعوة البوت، بعد ذلك يُمكنك تعديل خصائص البوت عبر لوحة التحكم.

**٢- إنشاء لوحة**

لإنشاء لوحة يجب عليك التوجه إلى لوحة التحكم ، ثم قم بإختيار سيرفرك ، بعد ذلك توجه إلى قسم "Panel Config".

بمُجرد وصولك إلى القسم المذكور أعلاه، يجب عليك الضغط على زر "Create Panel" لإنشاء اللوحة ، ومن ثمها قُم بإدخال اسم اللوحة (يمكنك ملء اي اعدادات اختياريه تريدها).

بعد إدخال اسم اللوحة و ملء الإعدادات ، قُم بالضغط على "Create Panel" لإتمام عملية انشاء اللوحة الخاصة بك بنجاح!

سيتم إرفاق صورة توضيحية لعملية إنشاء اللوحة بالطريقة الصحيحة؛

**٣- إرسال اللوحة إلى روم**

بعد الإنتهاء من عملية إنشاء اللوحة بنجاح ، يجب عليك الآن إرسالها إلى روم بإستخدام زر "Send" على لوحة التحكم بقسم الـ "Panel Config".

بعد الضغط على الزر ، قم بإختيار الروم المفضل لإرسال اللوحة.
بعد إختيار الروم قُم بالضغط على زر "Send" لإتمام عملية إرسال اللوحة!

سيتم إرفاق صورة توضيحية لعملية إرسال اللوحة بالطريقة الصحيحة؛

**هل تواجهك مشكلة أثناء محاولة إرسال اللوحة؟**

قُم بإرسال الامر `/debug" في اي روم يستطيع البوت رؤيته ، ثم تأكد أن البوت لدية جميع الصلاحيات اللازمة لإرسال اللوحة.

[vague cosmos]

يشرح ذلك كيفية إعداد الروبوت ، نظرًا لأنني أستخدم الترجمة من Google ، شاهد الرسالة أدناه أيضًا:

[humble sequoia]

فريق الدعم الفني العربي

عميلنا العزيز ان كنت تبحث عن مساعدة يرجى فتح تكت خاص بفريق الدعم الفني العربي
اذهب الى#🎫│make-a-ticket
ثم قم بلضغط على الايموجي الاتي (🇯🇴)

[fickle aurora]

How do I do that?

[vague cosmos]

Do you know how to send a panel, @fickle aurora?

Dashboard > Panel Configs > Select the Panel and click the Send button.

[fickle aurora]

Ok lemme try that

[vague cosmos]

Let me know how it goes.

[jade topaz]

what even is that

[solid stream]

Arabic

[vague cosmos]

It's a command we can use here if someone needs support in Arabic, since there is an Arabic support team here.

It just tells them they can open a Arabic ticket in #🎫│make-a-ticket, but you should be able to understand that; looking at your roles. 😉

[jade topaz]

shhhhhh 😁

[vague cosmos]

But do you need any help?

[wheat lintel]

how do i set a transcript channel

[vague cosmos]

Dashboard > Panel Configs > Transcript

Autosaving and DMing the transcript is premium only, @wheat lintel.

• You're Dutch, aren't you? "Klap stoel" sounds Dutch. ;P

[wheat lintel]

yes

how much does ticket tool gold costs

[humble sequoia]

Discord Ticket Tool Premium <:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706>

Premium can now be purchased directly through discord! Either in the app directory (server settings) or directly from the bots profile.

<:TTWarning:1034178155872784494> Important Information <:TTWarning:1034178155872784494>

ONLY purchase premium through ONE of the two Ticket Tool Bots. If you purchased premium on the primary bot (White logo) and plan to use the premium bot, don't kick the primary bot!

What's different?

The Monthly price changed from $6.00 to $5.99
Yearly subscriptions are not yet available
Don't kick the bot, otherwise, the subscription will be canceled automatically
You'll need to buy the subscription from a computer or on the Application Directory
You might need to run the /premium command on your server to sync the premium status with your dashboard
A subscription can not be transferred between Servers

[vague cosmos]

@wheat lintel - Dit zijn ze prijzen en aangezien je Nederlands bent vind je dit misschien fijner communiceren?

[wheat lintel]

ja

is der een andere manier dat ik ticket tool premium kan halen gratis

[vague cosmos]

Ja, je kunt ook voten en gratis TT krijgen.

[humble sequoia]

Votes

Current Votes: 0
Lifetime Votes: 0
Linked Votes: 0

Vote Links

Top.gg
BotsForDiscord.com

Linking Info

Linked User: Not Linked
You can give your future votes to another user by linking with that user.
To link use $vote link (@user or userId)
To unlink use $vote unlink

Redeeming

Each vote is worth 12 hours of premium and can be redeemed once you have atleast 6 votes.
Your current votes are worth 0m
To redeem your current votes use $vote redeem

[vague cosmos]

Op die websites kun je voten, als je $vote in #🤖│bot-spam kun je je eigen votes zien.

@wheat lintel of hopen op giveaways.

[wheat lintel]

ja dankjewel

[vague cosmos]

Geen probleem, kan ik je nog ergens anders mee helpen?

[celest junco]

HELP HELP - how do i stop ticket owners from being able to close their own ticket

[lean delta]

PLZ HELP LOL, how can i put in the ticket message so that it pings the staff bc it’s such a slow reply unless the ticket opening message pings the staff

[scenic plinth]

Menu -> Buttons -> Button Close Ticket -> Disabled Roles

[humble sequoia]

Mentions

Within all the messages the bot sends (both embeds and text) you can mention either channels, roles, or even users, these mentions will only send a notification to the user if they are used within a text field, e.g: a role mentioned in an embed won't ping at all the users who have that role.

For mentioning a role you can use one out of three options:
{@Role Name} ➞ Which is Case Sensitive.
{RoleID} ➞ Replace RoleId with the Id of the role you are trying to ping.
<@&RoleID> ➞ Discord's native syntax to ping roles.

<#ChannelID> ➞ Mention a channel by its ID.
<@UserID> ➞ Mention a user by its ID.

[scenic plinth]

Put one of the above variables in the ticket message.

[lean delta]

Hmm I tried the {} things with the @young relicleader in it

Sorry for pinging the co guys oops 💀

[lean delta]

It doesn’t work tho

[scenic plinth]

If that doesn't work, get the role ID using /id @role and place what is provides you there instead. The name itself is case sensitive and does not always work.

[lean delta]

Hmm okay lemme try that

[rustic gale]

/id is a slash command. Do you know how to use slash commands on Discord?

[lean delta]

No lol

Oh well yes but I thought it didn’t work

[rustic gale]

It works in your server

[lean delta]

Like other than in the app its self

[rustic gale]

<@&642118166243311646> This would be the ID that you're meant to copy into the bot's message

<@&642118166243311646> in the message becomes <@&642118166243311646> once it's sent by the bot

[lean delta]

So what do I type instead of the simple @ co leader

[rustic gale]

Whatever the bot sends when you use the /id command in your server to find the ID of the role

Look at the pictures i just sent

[lean delta]

So I type those numbers instead of the role name ?

[rustic gale]

Those symbols, yes

<@&0123456789> or whatever the specific numbers are

[lean delta]

Can I not copy that lol

[rustic gale]

?

[lean delta]

I won’t be able to type that out myself I am dyslexic

RIP it won’t let me copy it

[rustic gale]

Shucks

I didn't know the desktop app didn't let you copy text

[lean delta]

I am on iPad does that make a difference

[rustic gale]

Long press it and it should show a “Text Copied” little message

It looks like your role is named Co Leader though?

Try this: {Co Leader}

In curly braces

It has to be written with the role's exact name or else it won't work

[lean delta]

I third that it doesn’t work

Lemme try again just to double check

[rustic gale]

Actually

{@young relic Leader}

It has to be the exact name, in curly braces, preceded by an @

[lean delta]

Omg

One worked

[rustic gale]

It has to be the exact name of the role

including uppercase/lowercase and any special symbols

[lean delta]

Thank u so much

Sorry for the hassle I am not the best with DC lol, have a great rest of ur day

[rustic gale]

Glad to help

[lean delta]

And to @scenic plinth too thx

[iron night]

Gave +1 Rep to @scenic plinth

[lean delta]

@rustic gale thx

[lean delta]

Not sure what this does but I was trying to give u one of those

😭😭 I will go now I am just causing chaos rn. thanks tho guys

[rustic gale]

It has a cooldown

[lean delta]

🤩

[zinc sandal]

Transcripts stopped working?

[rustic gale]

Why would you say this?

[pseudo ravine]

Hey there. Could you elaborate please?

[vale dagger]

I am trying to send a ticket multi panel to a channel but it keeps on saying unedentified

[rustic gale]

Try sending it with the /panel command instead

You will likely see an error message. That will give us more information about the error

[vale dagger]

How do I get the id?

[rustic gale]

The ids are just the numbers of the panels from the dashboard

1, 2, 3...

[daring island]

how do i get the bot to ping my support role?

[humble sequoia]

How to automatically ping my support team on a ticket?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to ping your support on
4. Open the Ticket options menu
5. Click on Edit Ticket Message
6. In the Message Content use one of the role mention syntax (**{@Role Name}** / **{Role ID}**)
7. Save changes

Note: For this to work properly, Ticket Tool requires the Mention Everyone permission. Or the role must have the Allow anyone to @mention this role setting enabled

[vale dagger]

I found the cause

[rustic gale]

Were you able to send the panel correctly?

[vale dagger]

Yes

[edgy trench]

If I add the bot to my server, it automatically lefts the server.

[timber kernel]

Do you have any moderation bot running, that may is kicking Ticket tool? Check the Audit Log please.

[edgy trench]

Ok let me check

[vague cosmos]

@edgy trench was it another bot who's kicking?

[edgy trench]

"Flantic bot" had kicked it. (Antiban)

[fathom haven]

Morning, How do i make it so only certain roles can see a ticket?

[vague cosmos]

@fathom haven dashboard > general > Support Team roles.
@edgy trench should or kick the bot or find out how to disable that.

[edgy trench]

I had disabled it, thanks for support

[iron night]

Gave +1 Rep to @vague cosmos

[vague cosmos]

No worries.

@fathom haven the steps below might be more clear (slash commands work again so it's easier):

[humble sequoia]

How can I grant my team access to tickets?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to grant access to
4. Open the General options menu
5. Select your Support Team Roles
6. Save changes

[fathom haven]

thank you so much

@vague cosmos thank you

[iron night]

Gave +1 Rep to @vague cosmos

[vague cosmos]

No problem! Happy to help!

[jade topaz]

Question, website is in an automated loop rn, where when I click on manage servers it just sends me back to servers. I tested this on multiple devices is there anyway to fix this.

Also i forget how to link this acct with premium

[vague cosmos]

Hey! Did you try another browser? Are you able to logout and login again on the dash?

[jade topaz]

yeah I can try that

[vague cosmos]

I checked it and you have 14 servers, but none have premium active. Did you pay for it with another account?

[jade topaz]

yea lol unfortunately

my alts prob

all diff servers, but i should have like 2 permiums active

[vague cosmos]

For that, open a billing ticket in #🎫│make-a-ticket, they can help you.

I'll try to help you with your main issue (the website one).

[jade topaz]

well ig not yet, i gotta adjust the one server

swapped web browsers

etc, same issue, and I logged out and logged back in

[vague cosmos]

What browser(s) are you using?

[jade topaz]

Chrome/Edge/Safari

[vague cosmos]

Can you try incognito and see if the issue appears there too?

[jade topaz]

same issue on incognito

[vague cosmos]

Hmm, thats weird and it happens on all browsers?

[jade topaz]

yep

on all servers

actually wait

not on all servers, only my 3 servers... On one server that im admin in, i have no issues

[vague cosmos]

Okay, that makes things different.

The one server where you are admin, are you the server owner?

[jade topaz]

no

[vague cosmos]

In the other three servers, are you a normal user?

[jade topaz]

well im admin, but thats all

oh. do i need administrator..... 🤦‍♂️

[vague cosmos]

No.

[jade topaz]

like the permission administrator

oh

[vague cosmos]

Can you ask the serverowner to give your role access to the dashboard?

Under Server Configs they'll see Dashboard Roles if your role is added there, you can access the dashboard.

Giving the administrator permission to a user is dangerous as it overrides all other permissions.

[jade topaz]

ahh yes I can, sorry

[jade topaz]

Thank you, sorry about that kinda stupid on me.

[iron night]

Gave +1 Rep to @vague cosmos

[vague cosmos]

No problem, we are here to help. 🙂

[velvet sentinel]

see

[vague cosmos]

آپ اپنے سوالات یہاں عربی میں پوچھ سکتے ہیں۔

[velvet sentinel]

ده عربي ؟؟

[velvet sentinel]

its arabic ??

[vague cosmos]

Yes, using a translator.

[velvet sentinel]

[vague cosmos]

oh shit, my bad: يمكنك طرح أسئلتك هنا باللغة العربية.

[velvet sentinel]

تمام

لما بخلص كل اجرات حط التكت في الروم المحدد يقولي تم و لا يظهر التكت ايش المشكله

[vague cosmos]

اختار مترجم جوجل لغة خاطئة ، آسف لذلك.

[velvet sentinel]

تمام

[vague cosmos]

هذا لا علاقة له بأداة التذاكر ، أليس كذلك؟

[velvet sentinel]

لا ده امر setup

في النزكرة

[vague cosmos]

تريد إعداد أداة التذاكر ، أليس كذلك؟ اتبع الرسالة المرسلة أدناه:

[humble sequoia]

**١- دعوة البوت إلى سيرفرك**

يجب عليك اولاً دعوة البوت إلى سيرفرك من خلال رابط دعوة البوت، بعد ذلك يُمكنك تعديل خصائص البوت عبر لوحة التحكم.

**٢- إنشاء لوحة**

لإنشاء لوحة يجب عليك التوجه إلى لوحة التحكم ، ثم قم بإختيار سيرفرك ، بعد ذلك توجه إلى قسم "Panel Config".

بمُجرد وصولك إلى القسم المذكور أعلاه، يجب عليك الضغط على زر "Create Panel" لإنشاء اللوحة ، ومن ثمها قُم بإدخال اسم اللوحة (يمكنك ملء اي اعدادات اختياريه تريدها).

بعد إدخال اسم اللوحة و ملء الإعدادات ، قُم بالضغط على "Create Panel" لإتمام عملية انشاء اللوحة الخاصة بك بنجاح!

سيتم إرفاق صورة توضيحية لعملية إنشاء اللوحة بالطريقة الصحيحة؛

**٣- إرسال اللوحة إلى روم**

بعد الإنتهاء من عملية إنشاء اللوحة بنجاح ، يجب عليك الآن إرسالها إلى روم بإستخدام زر "Send" على لوحة التحكم بقسم الـ "Panel Config".

بعد الضغط على الزر ، قم بإختيار الروم المفضل لإرسال اللوحة.
بعد إختيار الروم قُم بالضغط على زر "Send" لإتمام عملية إرسال اللوحة!

سيتم إرفاق صورة توضيحية لعملية إرسال اللوحة بالطريقة الصحيحة؛

**هل تواجهك مشكلة أثناء محاولة إرسال اللوحة؟**

قُم بإرسال الامر `/debug" في اي روم يستطيع البوت رؤيته ، ثم تأكد أن البوت لدية جميع الصلاحيات اللازمة لإرسال اللوحة.

[velvet sentinel]

حين ظهرتلي هذا الرساله لم افهم شي

اريد مترجم او مساعد

[humble sequoia]

فريق الدعم الفني العربي

عميلنا العزيز ان كنت تبحث عن مساعدة يرجى فتح تكت خاص بفريق الدعم الفني العربي
اذهب الى#🎫│make-a-ticket
ثم قم بلضغط على الايموجي الاتي (🇯🇴)

[velvet sentinel]

تمام

[vague cosmos]

أعتقد أن فتح تذكرة دعم هو الأفضل ، حيث لدينا فريق دعم يتحدث العربية دون استخدام مترجم. قد يكونون قادرين على مساعدتك بشكل أفضل.

[velvet sentinel]

حسنا شكرا علي المساعده

[vague cosmos]

لا شكر على واجب! لست متأكدًا من الوقت الذي تستغرقه قبل أن تتلقى ردًا على التذكرة ، لكنني أعلم أنك ستحصل على واحدة!

حظا سعيدا!

[vague cosmos]

@gritty bronze - You can't manage Ticket Tool you say, do you have dashboard access?

[gritty bronze]

i cant get what uf sayin

[vague cosmos]

You said you can't manage the bot, even as you're admin. What can't you manage? Can you see the dashboard?

[humble sequoia]

https://tickettool.xyz/manage-servers

[gritty bronze]

illl send u the image

[vague cosmos]

You can send the image here. 🙂

[gritty bronze]

oh vid

[vague cosmos]

Is okay too.

[gritty bronze]

see

[vague cosmos]

I see, can you try the following:

1. Logout on the website.
2. On Discord go to User Settings and then Authorised Apps and search for Ticket Tool. Once you found it, Deautorise.
3. Refresh the Ticket Tool website and login again, using the Discord oauth.

[vague cosmos]

@gritty bronze did it work?

[gritty bronze]

no

[gritty bronze]

no bro it dint it shows that same again

[vague cosmos]

I see, it happens on both servers you can manage?

Also can you try another browser, @gritty bronze?

[gritty bronze]

TYSMMMMMMMMMMMMM

[vague cosmos]

No worries! Happy to help! ❤️

[gritty bronze]

thank you :)

[drifting sun]

can someone tell me why my server dashboard wont work

[vague cosmos]

Try another browser?

Or this:

1. Logout on the website.
2. On Discord go to User Settings and then Authorised Apps and search for Ticket Tool. Once you found it, Deautorise.
3. Refresh the Ticket Tool website and login again, using the Discord oauth.

[drifting sun]

ok im gonna try that now

AHHHH it still isatn working

[vague cosmos]

I'm currently not able to assist more, I'd suggest you to open a ticket in #🎫│make-a-ticket.

[drifting sun]

i did no one responed to it yet

@vague cosmos

[vague cosmos]

Be patient.

[vague cosmos]

Where you got it from?

[slender minnow]

its an ss from a ticket

[drifting sun]

YESSS FINNALY ITS WORKING NOW YESS

[rustic gale]

How did you make it work?

[drifting sun]

it was because i had a expiredd premium ticket bot on one of my other servers and i need to swithc bots

why isant my 6th panel showing up

for the attachted panel /muti panels thingy

[vague cosmos]

Try to type a part of it?

[drifting sun]

i did 😦

[vague cosmos]

Are you sure the panel is still there?

[vague cosmos]

What happens if you add the others, save and try to add the last one?

[drifting sun]

Wdym

Hmm like delete and redo it ima try thst

[vague cosmos]

No, you add the panels, save it and then add the last one after yoiu saved the others

[drifting sun]

YES LETS GO THAT WORKED THANKS BRO

[vague cosmos]

Happy to help! ❤️

[drifting sun]

🙂

[jade topaz]

is gold ticket different from white ticket?

white: free
gold: when u pay, right? or am i wrong

[timber kernel]

If you have Premium you can switch to the gold bot, but you don't have to.
You can use all Premium features with the white bot too, but the gold one is more responsive and has better uptime.

[jade topaz]

how I switch to gold?

[humble sequoia]

Inviting and Enabling Premium Bot

The first thing you will need to do is invite the premium bot, an invite can be found here

Once the bot is in your server we will head to the dashboard and manage your server. When you are managing your server, you want to head into "Server Configs" then click the drop down menu under "Select the bot you would like to use on this server" then click "Ticket Tool#6207" and then save.

[timber kernel]

Have a look at this please ^

[jade topaz]

I clicked save but still white ticket on server

[timber kernel]

You need to invite the gold one first, is it online in your server? And keep the white one too.

[jade topaz]

I invited but not showling online or offline in my server

[timber kernel]

Then it seems it is not on your server... do you might have a moderation bot that kicked the bot? Check your Audit logs please.

[jade topaz]

but dont show online

[drifting sun]

ok i just got the ticket tool prmeium thing now how do i add it to my server

[jade topaz]

read this @drifting sun

[drifting sun]

oh'

[jade topaz]

:c what do u think it might be happening?

[timber kernel]

It is on your server, but showing offline?

It is not doing what exactly? I do not understand sry

You are on the support server for the Ticket Tool bot. It seems that you are on the wrong server for your question.

where ?

[jade topaz]

not showing offline either :c

[timber kernel]

That is weird ....
You used this invite link?
https://discord.com/oauth2/authorize?client_id=722196398635745312&scope=bot&permissions=805432400

Can you just try again?

You may got any error?

[timber kernel]

Tell me please

[timber kernel]

That looks fine... but it is still not joining the server? You may open a ticket then -> #🎫│make-a-ticket
We need to investigate it deeper.

[jade topaz]

my bad bro i had permission roles I had to give gold premium the role to see the rest of the server

[timber kernel]

😄

[jade topaz]

:p all solved tysm!

[timber kernel]

Don't worry 🙂

[jade topaz]

hey bro all settings I had on White tool I have to do again on Gold one?

[timber kernel]

No, you just need to resend the panels again, so they are send by the gold one. Settings persists.

[jade topaz]

ah okok god

[jade topaz]

hey how can I create a form when a user clicks on the ticket?

I want user to provide some info before opening the ticket

hu

[humble sequoia]

Pop-up Forms

A Discord Form lets the user answer individual questions in a pop-up Form, which then displays the answers in the ticket message. This can save time if you already know what you want to ask the user.

Setup Forms

Forms can be enabled under Panel Settings > Form Options > Edit Forms Options. In the new pop-up window, you can now enable and edit your own Form.

Form Options

You can add up to 5 questions in the Discord form. This is a Discord limitation. Each question can have a placeholder in the input field, a minimum and maximum input, multi-line, and also the option to have the answer required.

Options

Question Title ➞ Your Question goes here
Question Placeholder ➞ The placeholder text in the input field
Required ➞ If enabled, the user has to answer this question, to submit the form
Multi-Line Input ➞Allows the user to input multiple lines
Minimum and Maximum Input ➞ Set a minimum and maximum input value for the user

Displaying the Answer

To display the answers from the user, you need to enable Auto display form results on the ticket message as an additional embed

In case you don't want a second embed, go into your Panel Configs > Ticket Options > Edit Ticket Message. In there you use the variable {create.form.x} and just replace x with the number of your question. For example, the response to Question 1 can be displayed with {create.form.1}. If you don't use this variable, the response from the user is lost.

[jade topaz]

godd, ty

[pseudo ravine]

Do you need any help with Ticket Tool?

[jade topaz]

yes

[pseudo ravine]

Just say your question/issue and someone will assist you

[jade topaz]

How can my brother, a second bot, be able to change the name of Tikt

[pseudo ravine]

You can only change the Server Nickname of Ticket Tool

[jade topaz]

You did not understand me

to get to know white list in ticket tool

[pseudo ravine]

Could you explain your question a bit more?

[scenic plinth]

They mean have another bot rename a ticket.

[scenic plinth]

Paste the bots ID you want to rename the ticket into Server Configs -> Bot, though you will need to configure the bots message being triggered.

[drifting sun]

how do i make it so someone creates a ticket it put the persons username in the ticket title

like instead of ticket-0001 it is username-0001

[inner robin]

why does it say this when i try to use it:
The application did not respond
Only you can see this • Dismiss message

[normal axle]

How do I make someone who opens one ticket can open another?

[drifting sun]

hello

how do i make it so someone creates a ticket it put the persons username in the ticket title

like instead of ticket-0001 it is username-0001

[nimble geyser]

Check the website

[trail pike]

How do I make it look like this

Please tell me someone know

[pseudo ravine]

Hey there. I would recommend to read through this:

[humble sequoia]

<:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706> Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on

First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

• Panel doesn't send? Make sure you have a valid emoji selected
• Option doesn't show up? Check if two options have the same panel in the DropDown Editor

$dropdown

[trail pike]

Thanks

[iron night]

Gave +1 Rep to @pseudo ravine

[pseudo ravine]

You’re welcome, glad I could help. If you have any other questions/issues, don’t hesitate to reach out again or make a ticket in #🎫│make-a-ticket

[trail pike]

Ok

[valid summit]

Is there a way to apply for staff?

[civic sparrow]

Hi guys,

did anyone try to use ticket tool bot as kind of Looking for Group tool for a game? wondering if this would be possible ;>
to feel the ticket tool form with details like : level / map / experience / description and people would see that someone is looking for group like this and joinem them

[dusty pier]

Could I do something like this???

[gilded verge]

yep but Automation is premium future, but generally you can use Custom Commands ^^

[dusty pier]

I am not good at that

[gilded verge]

you can also check docs to find what you need
// https://docs.tickettool.xyz/

generally you need:
{ticket.user} - This ticket still requires your attention
and add this to custom command ^^

[vague cosmos]

Dashboard > Panel Configs > Limit

[covert ember]

Hello! I'm relatively new to this tool, I'm currently having troubles setting up one of the ticket functions to only allow the server owner and one other role to see it. Its separated from other regular tickets. Could anyone point me in the right direction? Sorry if this is the wrong way to ask!

[viscid copper]

guys i just got this in my server but how do u put more than one panel on it?

like, u know when u have multiple buttons that make different kinds of tickets

this format is confusing 😭

[humble sequoia]

How can I grant my team access to tickets?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to grant access to
4. Open the General options menu
5. Select your Support Team Roles
6. Save changes

[vague cosmos]

@covert ember see above

[vague cosmos]

See below:

[humble sequoia]

Multipanels

For more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Panel -> Attached Panels

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[viscid copper]

the changes didn't show up in my server, is this a bug or do i have to do something? soz i'm a bit useless

[vague cosmos]

You aren't, did you send the panel?

I'm currently at work so limited in what I can do as help. You can always #🎫│make-a-ticket to get support from the team.

[gilded verge]

changes are not automatic, so if you don't update the panel by Update button or resend it, nothing will change

[abstract forge]

Why is that?

[vague cosmos]

Not something we can discuss in public, but the message should be clear @abstract forge.

[abstract forge]

But I did nothing!

All I want is support

[vague cosmos]

If you disagree, open a staff report ticket in #🎫│make-a-ticket. It's not something they discuss here, you can get support here.

@abstract forge what is your issue?

[abstract forge]

It’s not an issue!

I already sent it in the ticket

[thick sonnet]

sometimes ticket tool says that i don't have permission to create ticket, why

[vague cosmos]

What is the exact error? Is your role blacklisted on the dashboard?

[vague cosmos]

@thick sonnet was your issue solved?

[umbral cedar]

hello,I transfered from polygon zkevm to era,but era didnt revceive the fund,can anyone help

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[vague cosmos]

Same answer as I gave you in #💬│general-chat.

[uncut gust]

Yo! I have problem with running this tool on my server. When i want to submit the ticket, It works, all fine, but suddenly, then the panel disappears. Any idea how to fix it? Bot has all the permissions.

[vague cosmos]

Hey, what do you mean by "the panel disappears", the message send by @pseudo glen where users can open a ticket?

[uncut gust]

Yes! Exactly

[vague cosmos]

Can you check the Audit Log to see who deleted it?

[uncut gust]

You mean the dashboard history on web?

[vague cosmos]

No, Discord Audit log, because the message is deleted in Discord right?

[uncut gust]

Yes its is, but there is no mention about that

[vague cosmos]

Nothing if you filter it like this?

Because @pseudo glen shouldn't delete a panel message so I assume it's another bot or user.

[uncut gust]

Nah, nothing there. The thing is, that it disappears when i submit the ticket. I just click the dropdown button, select the option and then in 5 sec it disappears, but ticket can be still submited.

[vague cosmos]

Hang on, is it a "ticket has been created" message?

Does the message look like that?

[uncut gust]

nah

[vague cosmos]

Are you able to send a screenshot of make a video of what happens, because it's currently confusing.

[vague cosmos]

Is the form response in the ticket deleting (or not displaying)?

[uncut gust]

the form works, just the panel behind disappears

[vague cosmos]

So, the content doesn't appear when you send the form, right?

[uncut gust]

well i could prolly capture it for you on youtube, but i am not sure how long would take me to upload it 😄

[vague cosmos]

But is this what is happening?

[uncut gust]

I guess you are actually much more confused then you was before according to your nickname

[vague cosmos]

That message disappears, which is normal. It's an Ephemeral Message.

[uncut gust]

yes, but there should be the panel above

[vague cosmos]

See: https://support.discord.com/hc/en-us/articles/1500000580222-Ephemeral-Messages-FAQ

Yes and you should check the audit logs to see who deletes it, because Ticket Tool doesn't do that.

[plush wren]

Why its not sending my transcript

[gilded verge]

because you forgot to use transcript command or button to save transcript

[vague cosmos]

@plush wren did you run $transcript in the ticket? Automatic sending/DMing is premium only.

[plush wren]

Oh

[gilded verge]

sorry Meg, i didn't noticed you typing 😕

[vague cosmos]

@uncut gust maybe @gilded verge has an idea, but otherwise I would suggest you to open a ticket in #🎫│make-a-ticket so the support team can assist you, I'm out of ideas for this one.

Also sorry for ping and don't worry. 😛

[plush wren]

Thanks both ❤️

[uncut gust]

this is as the last log.. it just created the text channel and then disappeared ¯_(ツ)_/¯

[vague cosmos]

What does it exactly say? My English isn't that good. 😉

[gilded verge]

hm, im thinking about something but before... Anist, does your server has premium?

[uncut gust]

Nah

[gilded verge]

so I have to keep looking 🤔

[uncut gust]

it doesn't

[uncut gust]

nvm, thank you for your time

[vague cosmos]

No problem, hopefully mirox can help.

[gilded verge]

but this isn't normal, so as Meg said before, please open a ticket on #🎫│make-a-ticket channel

[uncut gust]

i was thinking about any limitation settings which could be setted to one ticket, but there is not such a limitation

[vague cosmos]

Opening a ticket in #🎫│make-a-ticket is your best thing to do on this moment, sorry I wasn't able to help. 😢

[gilded verge]

generally it shouldn't happen that the panel is removed, so it's best to open a ticket ^^

[uncut gust]

Ok, don't be sorry, it's allright. Thank you for your time! Both

[frigid bear]

guys, is there a way i can setup a waitlist ticketing system

[vague cosmos]

What do you mean by that exactly?

[frigid bear]

basically theres a waitlist, instead of directly making a ticket the person would enter a queue where they would have to wait for their turn to get support and stuff

[vague cosmos]

As far I know, that's not possible.

[lucid nexus]

Hello @frigid bear, I think the function you are describing is not possible in Ticket Tool. Maybe suggest it?

[frigid bear]

sure ig

thx anyways ig

[vague cosmos]

s!suggest in #🤖│bot-spam to make a suggestion, @frigid bear.

[frigid bear]

thank @vague cosmos

[iron night]

Gave +1 Rep to @vague cosmos

[astral anvil]

wosup, we bought premium ticket tool how we can enable gold premium only bot ? /botswticher not working cuz after that it said that it is unactive on manage server list

[vague cosmos]

Hey! You should be able to switch it at the dashboard.

Can be found under Server configs.

@astral anvil did you invite the premium bot already?

[astral anvil]

found it

thanks

[vague cosmos]

Awesome!

[astral anvil]

u cant put {user} to author name embed - ticket message ?

[vague cosmos]

You can, but not in the title.

Ok gn

[astral anvil]

like there is no possibility to create 2 ticket by the user in the same category by dropdown style ?

[primal nexus]

hey everyone 🙂 Getting an error when trying to close the ticket/create a new one. This is the error : This interaction failed

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[primal nexus]

@timber kernel hey, getting a This application did not respond error while trying to run /debug command

oops, sorry 😅

[timber kernel]

One sec please

[timber kernel]

Bot is missing the Read Channels permission in the channel you run the command:

Please have a look at the channel permissions for the bot and bot role.

[primal nexus]

works now, thanks again 😄 🔥

[iron night]

Gave +1 Rep to @timber kernel

[timber kernel]

np

[timber kernel]

You may need also to check again your support channel on your server. 🙂

( If you not already did 😉 )

[primal nexus]

did that already, and can create/close tickets. All good now, thanks to your help 🙂

[iron night]

Gave +1 Rep to @timber kernel

[timber kernel]

Perfect

[misty zenith]

YEE

[crude hedge]

Hi. Is it possible to reopen a ticket from transcript?

[misty zenith]

@rustic gale ISA DUB

[worldly grove]

Hello:) i have made a panel with three buttons and none of them work for regular members. This is the message i get. I have no clue where to start looking, very thankful for any help

[worldly grove]

I see i entered @ everyone in disabled roles. I think i did it so they wouldnt automatically be included in all tickets. Was that wrong ?

[rustic gale]

«You don't have permissions to use this»
Are your members seeing this message when they try to create a ticket?

You may have accidentally denied them permission to use the Create Ticket button.

Look in the following places in your server's dashboard:

👉 Server Configs -> Blacklist Roles
Any roles there will be unable to interact with the bot in any way, including creating tickets.

👉 Panel Configs -> Buttons -> Create Ticket -> Support team only
If this is enabled , only your staff will be able to use the button.

👉 Panel Configs -> Buttons -> Create Ticket -> Disabled Roles
Any roles there will be unable to use the button.

[rustic gale]

Not possible

[worldly grove]

Thank you , yeah support only was enabled.

[crude hedge]

Thank you.

[iron night]

Gave +1 Rep to @rustic gale

[jade topaz]

Bot keeps saying The application did not respond every time I try to set up a panel

[gilded verge]

run /debug on your server 🤔 (on this channel where you have problems)

[jade topaz]

Same message

[gilded verge]

bot don't have perms to sending messages on this channel, that's the problem

[jade topaz]

I double checked, it has all of it's permissions

[gilded verge]

no

[jade topaz]

Hmmm

The role it has gives it permission to send messages in all channels though... there's no reason for the bot to say that

All of my other bots work perfectly fine and are sending messages

[gilded verge]

are you sure the bot doesn't have any role that prohibits sending messages on this channel?

[jade topaz]

Positive, it has the same roles all the other bots (aside from it's embed role) they all have the exact same roles and I just checked the individual channels, the categories, and the role permissions and all of the send messages permissions are checked

[gilded verge]

in the settings of this channel add ticket tool as a user (not role) and grant him sending messages, it should help
//I can't concentrate now so this is all I found 😕

[jade topaz]

In fact I just banned someone and my other bots sent messages and embeds for that command

brb K

back

Hey thanks, it works again!

[burnt root]

hey how do i use the dropdown style can someone help me

im trying to make the donation thing for a option not for for a description

[humble sequoia]

<:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706> Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on

First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

• Panel doesn't send? Make sure you have a valid emoji selected
• Option doesn't show up? Check if two options have the same panel in the DropDown Editor

$dropdown

[lunar solar]

@burnt root ^

[burnt root]

thank you

[obtuse orchid]

I buyed subscribe

Why I can’t do ticket tool

Can anyone help ?

[timber kernel]

Hello
Directly through discord?

And what is the exact problem you have?

[obtuse orchid]

I can’t put tickets in my server and I buyed subscribe and still

[stark rune]

1. Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

2. Create a Panel

To create a panel we are going to need to head over to the panel configs on the dashboard.
Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and your ready to get started with configuring your panel.
An example of a creating a panel is shown below.

3. Send the Panel to a Channel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard.
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq.
An example of a sending a panel is shown below.

Having a Problem Sending the Panel?
Do $debug in a channel with Ticket Tool and make sure it has all the necessary Discord permissions.

[timber kernel]

Have you done the initial setup?

[obtuse orchid]

I didn’t do this cus I know the old version

Yeah I did it and it work

But what this ???

[timber kernel]

You can give something back to the dev etc. and you get some perks as a reward.

[obtuse orchid]

Can I cancel the subscribe

@timber kernel

Because I didn’t know I thought it was for ticket tool

[vague cosmos]

You should be able to cancel that at the user settings in Discord, subscriptions.

[obtuse orchid]

I will get back my money?

If I cancel it

[vague cosmos]

No.

You can eventually contact Discord about a refund. https://dis.gd/billing

@obtuse orchid

[obtuse orchid]

Okay I will not cancel it but what I can do with it

[vague cosmos]

This. It unlocks #1052052347322388480 I believe only.

[obtuse orchid]

What’s that

What it’s giveback

[vague cosmos]

1. A channel, you should be able to see it.
2. The name of the subscription.

[obtuse orchid]

1

[rustic gale]

You should cancel it and ask Discord for a refund.

[vague cosmos]

Which can be asked here.

[vague cosmos]

#1052052347322388480

[burnt root]

how do i fix this i want it to be their name

[unique goblet]

my dashboard didn't load. Anyone got the same issue like mine?

[burnt root]

try snyc or log out and log back in

[unique goblet]

hit sync but nothing happened 😐

[burnt root]

log out and log back in

[unique goblet]

I just did that but still 😅

[burnt root]

oh idk

how do i fix this i want it to be their name

[rustic gale]

Try a different browser

Or try enabling JavaScript in your browser

[rustic gale]

use {ticket.user.name} instead of {ticket.user}

[burnt root]

thanks

[iron night]

Gave +1 Rep to @rustic gale

[deft grove]

Good morning. Is there a way to make a ticket auto-close if the ticket owner gets banned from our discord?

[visual linden]

automation

[peak cave]

Hey there I bought premium and was just wondering, what's the average time to wait for Premium features to unlock after subscribing?

[visual linden]

Is there a way to trigger a "Open Ticket" if button was sent by another Bot

[timber kernel]

No waiting time. Please press the Sync Button in the dashboard (top left)

[peak cave]

Ah, that did the trick. Thank you!

[iron night]

Gave +1 Rep to @timber kernel

[deft grove]

Thanks. I do have this set, but it didnt close

Maybe a temporary glitch. I will check if it happens again

[visual linden]

so is this possible?

[timber kernel]

Have you tested it with a new created ticket after you made this change?

[deft grove]

this setting was active before i opened the server to public. But i will test it again this weekend and report back

[peak cave]

Hey again, is there a way to ping a select role (mod role) when a ticket has been created? Trying to find an option like it but can't seem see one.

Nevermind, I solved this by implementing a role mention into the "Message Ticket" edit feature.

[humble sequoia]

How to automatically ping my support team on a ticket?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to ping your support on
4. Open the Ticket options menu
5. Click on Edit Ticket Message
6. In the Message Content use one of the role mention syntax (**{@Role Name}** / **{Role ID}**)
7. Save changes

Note: For this to work properly, Ticket Tool requires the Mention Everyone permission. Or the role must have the Allow anyone to @mention this role setting enabled

[vague cosmos]

@peak cave in case you want it for the future.

[peak cave]

Thank you, I appreciate it

[iron night]

Gave +1 Rep to @vague cosmos

[rancid rapids]

السلام عليكم

[vague cosmos]

يا! هل تحتاج أي مساعدة؟

[unique goblet]

yeah tried that, also tried to clear cache, remove cookies and stuff but i think it's the issue from the site

[vague cosmos]

Are you using any extensions that block stuff?

@unique goblet and did you try incognito?

[unique goblet]

Ok i just tried incognito and it works

https://tenor.com/view/magic-gif-26166638

[vague cosmos]

So can you answer my other question?

Because it looks like an extension is blocking stuff, @unique goblet.

[unique goblet]

all of the extensions that im current having are the wallets

and https://jam.dev/

[vague cosmos]

Try to disable that one and see if the website works normally.

Also, on the error you got (see here): #🆘│community-support message

Which extension does popup if you click the link?

[jade topaz]

please help me i cant setup buttons

@olive eagle

[vague cosmos]

@jade topaz don't ping a random user for support, neither the support team (rule 4).

[jade topaz]

can u help me?

[humble sequoia]

Buttons

Buttons within Discord can have multiple functions and are used to control your tickets. With Ticket Tool, you can edit all the buttons however you like! Buttons can show emojis, text and can have 4 different colors.

Where can I edit them?

With the Panel Config V2 Editor, buttons don't have their own place anymore. Now buttons can be found under the message settings for each message that has a button!

Example: The Close and Claim Buttons are on the Ticket Message. Therefore, you can edit the buttons under Ticket > Edit Ticket Message. The buttons are below the message editor.

[vague cosmos]

Sure, see the message above.

[jade topaz]

@vague cosmosi did it the button isnt coming

[vague cosmos]

No need to ping me, but did you send the panel?

[jade topaz]

yep

you can come and check

[vague cosmos]

No need, did you setup the buttons after you send the panel? Do you get any errors?

[jade topaz]

yep the button isnt coming wait lemme give ss

[tribal ore]

How to do a tickey

[vague cosmos]

You mean, how to setup @pseudo glen?

[tribal ore]

Nah

[jade topaz]

@vague cosmos

[tribal ore]

How to make it

[vague cosmos]

@jade topaz can you go to: Dashboard > Panel Configs > Buttons > Claiming and send a screenshot?

@tribal ore what do you mean exactly? Make a ticket system in your server?

[jade topaz]

okay

[tribal ore]

Yes

[vague cosmos]

@tribal ore see below: (slowmode so hang on).

@jade topaz if you create a new ticket, does the button appear?

[stark rune]

1. Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

2. Create a Panel

To create a panel we are going to need to head over to the panel configs on the dashboard.
Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and your ready to get started with configuring your panel.
An example of a creating a panel is shown below.

3. Send the Panel to a Channel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard.
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq.
An example of a sending a panel is shown below.

Having a Problem Sending the Panel?
Do $debug in a channel with Ticket Tool and make sure it has all the necessary Discord permissions.

[jade topaz]

nope

[tribal ore]

Ty

[jade topaz]

please type fast

[vague cosmos]

@tribal ore no worries, if you need more help feel free to ask.

@jade topaz can you check if claiming is enabled? Dashboard > Panel Configs > Claiming.
Also, I'm not going to "type fast", because you want fast help. I'm doing this as voltuneer, everyone is, even the support team. Patience is key. 😉

[tribal ore]

Ok