🆘│community-support

[vague cosmos]

Did you setup the bot correctly?

[jade topaz]

Yes it worked before

Here is the video

[vague cosmos]

Did you recently change anything on the channel(s)?

[jade topaz]

Not me, let me check the logs maybe one of my staff did that

[vague cosmos]

Did you also try to re-send the panel?

[jade topaz]

Bruhhh I checked the logs and it was my crow bot that automatically deleted new channels 💀
Sorry for the wasted time and thank you very much !

thanks @vague cosmos

[iron night]

Gave +1 Rep to @vague cosmos

[vague cosmos]

No worries, we are here to help. 🙂

[ornate citrus]

hi

can someone tell me how the ping staff role pls?

like how can i ping a helper etc

[humble sequoia]

Mentions

Within all the messages the bot sends (both embeds and text) you can mention either channels, roles, or even users, these mentions will only send a notification to the user if they are used within a text field, e.g: a role mentioned in an embed won't ping at all the users who have that role.

For mentioning a role you can use one out of three options:
{@Role Name} ➞ Which is Case Sensitive.
{RoleID} ➞ Replace RoleId with the Id of the role you are trying to ping.
<@&RoleID> ➞ Discord's native syntax to ping roles.

<#ChannelID> ➞ Mention a channel by its ID.
<@UserID> ➞ Mention a user by its ID.

[lunar solar]

@ornate citrus

See above

[ornate citrus]

thx

[lunar solar]

No worries

[vague cosmos]

I was looking for the command but wasn't able to find it, thanks @lunar solar. ❤️

[iron night]

Gave +1 Rep to @lunar solar

[lunar solar]

$mentions

Np

[scenic plinth]

Try to share links with videos if you're asking for support in spread out messages, or only try sharing 1, the bot doesnt like that.

[ornate citrus]

and how can we create different categorys in one message like help reward and shop

[vague cosmos]

Can't you put the automod a bit higher in here?

[vague cosmos]

You can set a category for each Panel.

[scenic plinth]

I cant configure it, and it seems it was just multiple of the same link, regardless, should probably not do that.

[ornate citrus]

no i mean like how can u do this

[vague cosmos]

Oh, you mean a dropdown menu.

[ornate citrus]

yes sry

[humble sequoia]

<:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706> Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on

First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

• Panel doesn't send? Make sure you have a valid emoji selected
• Option doesn't show up? Check if two options have the same panel in the DropDown Editor

$dropdown

[ornate citrus]

thx

[vague cosmos]

Also don't worry. 🙂

[ornate citrus]

🙂

[ornate citrus]

hi i did the 7 day premium trial and i changed the ticket name when it opens. my question is will the name change back to default once the trial is over?

[vague cosmos]

No.

[ornate citrus]

so the names will stay same?

[vague cosmos]

As far I know, yes.

[ornate citrus]

k thx

[vague cosmos]

But you can always change the ticket name right?

Things as automation, claiming will be lost when you lose premium.

[fathom sand]

How do I change the panel's color? it doesnt change

[vague cosmos]

What do you mean exactly? Which panel?

Do you mean the colour of an embed send by Ticket Tool?

[fathom sand]

like this pic, the green color

[vague cosmos]

Oh gotcha, that is a premium only option.

[fathom sand]

Yes but where is it

[vague cosmos]

Dash > Panel Configs > Messages > Edit Panel Message

[fathom sand]

Alright ty!

[dense prawn]

thanks bro, i honestly was wondering how to do that

[iron night]

Gave +1 Rep to @vague cosmos

[vague cosmos]

No worries, happy to help! ❤️

[dense prawn]

is premium needed?

[vague cosmos]

Not for the messages, but to edit the embed yes.

, or at the dashboard means it's a premium only feature.

[gilded verge]

it depends 🤔
- server has premium so you can use
- server requires premium
- you can use it without premium but there is limit

[vague cosmos]

Same but more clear😂🙈

[gilded verge]

hi, bot is online on your server?

[potent thorn]

Bro

Can someone help me so I’m the description of the ticket message I want to @ the staff role to answer the ticket I do the role id thing no ping and it is the role id name like numbers not like (STAFF TEAM)

[humble sequoia]

Mentions

Within all the messages the bot sends (both embeds and text) you can mention either channels, roles, or even users, these mentions will only send a notification to the user if they are used within a text field, e.g: a role mentioned in an embed won't ping at all the users who have that role.

For mentioning a role you can use one out of three options:
{@Role Name} ➞ Which is Case Sensitive.
{RoleID} ➞ Replace RoleId with the Id of the role you are trying to ping.
<@&RoleID> ➞ Discord's native syntax to ping roles.

<#ChannelID> ➞ Mention a channel by its ID.
<@UserID> ➞ Mention a user by its ID.

[gilded verge]

and make sure you used correct format

looks like bot don't have permissions so he can't send panel 🤔

[potent thorn]

Stupid bro

???

[gilded verge]

ekhm, check again message

[potent thorn]

@broken bluff it works but i don’t think it pings the staff team

@gilded verge

[gilded verge]

you used <@> instead of <@&> 😐

[rich lake]

Hello, can´t seem to use the bot on my Discord, and I just purchased premium.

[rich lake]

Help?

[potent thorn]

@rich lake I’m not support but try use the dashboard on there website

[rich lake]

How so?

[potent thorn]

Just search ticket tool and then it will come up with like invite the bot and dashboard

[gilded verge]

check again if this name is correct but if is, then try with role id

[rich lake]

Thats not right, it should work on discord too. I must be doing something wrong.

[potent thorn]

Maybe it doesn’t have commands

[rich lake]

I don't think so...

[potent thorn]

@gilded verge it comes up with the role but my staff are not getting pinged

[gilded verge]

if bot can't ping then, then he don't have permission to mention all roles

can you run /debug on your server? and send link from bot's message 🤔

[potent thorn]

The bot dosent workkk

It won’t ping MY STAFF !!!!

@gilded verge

[gilded verge]

i sent answer before

[potent thorn]

It doesn’t work bro!!!!

[gilded verge]

you gave this permission for bot to ping all roles and used role id?

[potent thorn]

Yessss

I will try again hold on

Now it works @gilded verge

[gilded verge]

don't ping, it's not necessary * 🙂

[jade topaz]

i just bought premium but it dont work on the dashboard

[timber kernel]

It does not show in the dashboard?
Press the Sync button please.

[jade topaz]

lmao its that simple im so dumb i kept refreshing page

thx

[timber kernel]

np

[jade topaz]

thanks @timber kernel

[iron night]

Gave +1 Rep to @timber kernel

[rich lake]

How can I update the Panel mensage?

This one

I changed at the Web site but it didn't update.

[timber kernel]

You need to send the panel again or use the update button via the dashboard.

For the update button copy the message id of the current panel to update it like this.

[rich lake]

Tried that, did not work.

[timber kernel]

For update: Don't use Discord canary or ptb links, they will not work.
You also tried to send it again?

[rich lake]

I pasted the link, and it says that there is no massage to be updated

How to send it again?

[timber kernel]

Send button:

[rich lake]

Oh

Those bottoms are useful

Got it, many thanks ❤

[timber kernel]

Yes they are 😅

Np

[rich lake]

thanks @timber kernel

[iron night]

Gave +1 Rep to @timber kernel

[patent sage]

I have a problem that I can't solve at all all members of my server don't have permission to open a ticket what do I do?

[timber kernel]

Have you configured something here?
Like only allow support team or Disabled the member role ?

[patent sage]

No

I left it empty

I'll send print

Do I need to add anything?

[timber kernel]

Can you please run
/debug
in the channel on your server with that panel. I wanna check something.

[patent sage]

Am I supposed to use the /debug command?

@timber kernel

[timber kernel]

Yes please.

[patent sage]

used

[timber kernel]

Thank you.
I found the problem.
You blacklisted the everyone role globally:

[iron night]

Gave +1 Rep to @patent sage

[patent sage]

Have you fixed it yet?

[timber kernel]

I only have read access, you need to fix it on your own please 🙂

[patent sage]

Sorry I'm very stupid about tickets

I'll fix it here

[timber kernel]

Don't worry, we are here to help.

[patent sage]

Where is this blacklist located?

[timber kernel]

Server Configs

[patent sage]

Ok

[timber kernel]

In the General Options part

[patent sage]

thanks a lot bro

Thanks @timber kernel

[iron night]

Gave +1 Rep to @timber kernel

[patent sage]

You are the best guy 🤙😁 Thanks so much!!

I just solved

[timber kernel]

You are welcome

[patent sage]

❤️

[jade topaz]

can i put a ticket button on a webhook i made?

[pseudo ravine]

Hey there, unfortunately you cannot do that I believe. Ticket Tool has to send the panel message

[jade topaz]

damn alr

[pseudo ravine]

Sorry

[drifting sleet]

hi

is there a way to check staff statistics?

[rotund flame]

Hello

I had a ticket opened for 2 hours and no one answered

[mystic lake]

wait like others u get free help

[brisk stump]

no

[vague cosmos]

You need to be patient or ask your question here.

[grizzled cradle]

why is it that when i try to manage my server and i click "manage" on the dashboard page it says "Please select a server you have access to manage to be redirected
"

ive got the 2nd highest role aswell

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see the steps on how to relog.

How to relog in the Dashboard.

First, you must go to the dashboard. Once you are there, click on your avatar on the top right. after you click it, you will see a button that says Logout. You must click that. Once you have logged out, you can log back in.

You can also click here to log out immediately.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using the </permissionlevel:1029797400174399542> command on your Discord Server

User permission level with Ticket Tool
@User is permission level: 0 (User)
```» *If it shows that your permission is **0**, you don't have any of the above **3 things** to manage the dashboard.*


**See the Image below on how to relog:**

[gilded verge]

@grizzled cradle, please read all of

[grizzled cradle]

i see the server in the dashboard but when i click manage it says Please select a server you have access to manage to be redirected

[gilded verge]

could you please run /debug on your server? 🤔

[gilded verge]

yep as i thought, you don't have permissions, so again, please read all of

[grizzled cradle]

how can i fix that?

do i need the owner to give me certain permissions?

[gilded verge]

you need Administrator permission or ask your admins to add your role to Dashboard Roles (in dashboard in Server Configs) so then you can manage

[humble sequoia]

Dashboard Roles

Any role you put there will have full access to the ticket tool dashboard. The server owner and users with admin permissions already have access to the dashboard.
Be careful of which roles to put here

May 7, 2023, 12:22 AM

[grizzled cradle]

ah alr, i have all perms but administartor alr

[gilded verge]

as in Note mentioned:

1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)```

[steady kayak]

Hi

Please I can't login on my MT5 account the server kept saying authorization failed

Kindly help

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[vague cosmos]

Hi, do you need any help?

[steady kayak]

Please I'm lost here,can someone help me I can't login my 5k evaluation account on my MT5 kept saying authorization failed likewise have tried MT4 too.

[vague cosmos]

@steady kayak see this message.

We give support for @pseudo glen and @humble sequoia. We are NOT able to help you with your issue and we do NOT know where you can get help.

[rotund dune]

Hi, I have a problem, I paid via discord, but it seems that I don't have access to premium features. do you think you can help me?

[vague cosmos]

You should have premium as it's linked, what happens if you want to enable a premium only feature, such as claiming?

[steady kayak]

@Ticket Tool white is not replied my message

[vague cosmos]

I gave you an answer about your issue, again we can not help you.

[velvet cave]

yeah i didnt understand this server

[vague cosmos]

We give support for @pseudo glen (and @humble sequoia if you have the premium bot). For a general conservation you can go to #💬│general-chat.

[velvet cave]

oh ty

[iron night]

Gave +1 Rep to @vague cosmos

[rotund dune]

Is good!
But, where can I modify the bot ticket tool? Change your bio, profile picture etc?

[vague cosmos]

You can't (yet).

[rotund dune]

oh... okay

[vague cosmos]

It might become a thing in the future, but that will cost extra.

[rotund dune]

ok, Is there a language system? Can I put the bot in French? And the website?

[vague cosmos]

Website no, but you are able to edit message content so you can make the context French.

[rotund dune]

Ok, thx 🙂

[vague cosmos]

No worries, happy to help.

[prime pewter]

how do i make my ticket tool have a drop down section where you can react to a certain emoji ?

[humble sequoia]

<:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706> Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on

First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

• Panel doesn't send? Make sure you have a valid emoji selected
• Option doesn't show up? Check if two options have the same panel in the DropDown Editor

$dropdown

[vague cosmos]

@prime pewter see above.

[prime pewter]

is it premium only ?

@vague cosmos

[vague cosmos]

No.

[prime pewter]

whats this do ? @vague cosmos

[vague cosmos]

Can you send me a full screenshot of where you are? Also no need to ping.

[prime pewter]

sorry.

[vague cosmos]

It's used for dropdown options, which you can add by using the "Add item" iirc.

[prime pewter]

What does it do?

[vague cosmos]

It allows you to create multipe dropdown options.

[prime pewter]

when i add another it doesnt give me the option to pick the main one again, how do i fix this ?

[humble sequoia]

Multipanels

For more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Panel -> Attached Panels

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[vague cosmos]

I've tested it myself and I was able to create a dropdown without issues.

[prime pewter]

how do i make this go into my server now ? i clicked sync.

[vague cosmos]

You'll need to send the panel.

If you're at Panel Configs you select the panel you want to send, click on Send and choose a channel. Then you can send it.

@prime pewter is it working for you? 🙂

[prime pewter]

yes thanks

[final magnet]

Hi, I am using tickettool and today updated the open ticket message but for some reason keep getting 2 buttons

But I only have 1 single panel setup, is there another setting that could be causing this

[vague cosmos]

Hey there @final magnet, are you sure you did not select multiple panels?

Dashboad > Panel Configs > Panel

[final magnet]

I'll double check

Just the 1 it seems

Waiiit

[vague cosmos]

Can you remove it and send the panel again? 🙂

[final magnet]

All sorted, I thought you had to include the solo panel in the attached panels bit, removed it and all is well.
Sorry about that and thanks 🙂

[vague cosmos]

No worries, we are here to help. The following migh help you, about using multiple panels.

[humble sequoia]

Multipanels

For more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Panel -> Attached Panels

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[final magnet]

Thanks a lot much appreciated 🙂

[vague cosmos]

No problem and if you need any other help with the bot, we are here for you.

[final magnet]

Oh one other thing, can I give a moderator in my discord access to the tickettool webpanel?

[vague cosmos]

Yes, if you are at the dashboard, go to Server Configs and add your Moderator role to Dashboard Roles.

Please note that someone who has dashboard access can change everything on te dashboard.

[final magnet]

Brilliant thanks a lot

[vague cosmos]

No worries.

[gaunt pond]

hello everyone, seeking for some help, can someone tell me where I can find the option to block certain users from accessing tickets that are already created?

[vague cosmos]

Hey, you should work with Discord permissions then, because as far I know you settings you change in the dashboard will not work for active tickets.

[gaunt pond]

ok, no problem, I just need to change newly created tickets

in short, I need to block a bot from accessing tickets

[vale echo]

Hello, i want to adjust the ticket channel names depending on what sort of panel is that ticket assigened for

[humble sequoia]

How do I set permissions for tickets?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to grant access to
4. Open the Permissions options menu
5. Find what role you'd like to edit permissions for
6. Choose if you'd like to edit opened or closed permissions for that role
7. Edit the permissions by ticking or unticking each permission
8. Save changes

[vale echo]

that is not what i asked for..

[vague cosmos]

@gaunt pond see above.
@vale echo Dashboard > Panel Configs > Ticket > Select the right panel and you can change the name there.

[gaunt pond]

I am now trying that, thanks for the help

[iron night]

Gave +1 Rep to @humble sequoia

[vague cosmos]

I know, but someone else was. 😉

[vale echo]

mb didn't notice

[vague cosmos]

No worries, does my solution for your issue help?

[vale echo]

yea, thanks

[iron night]

Gave +1 Rep to @vague cosmos

[vague cosmos]

No worries, happy to help.

[final magnet]

thanks @vague cosmos, hmm that dont work. trying to give you the thanks rep thingy

[iron night]

Gave +1 Rep to @vague cosmos

[vague cosmos]

What doesn't work? Giving me a reputation, as that works fine or something with the bot?

[final magnet]

Rep, prolly done it wrong

[vague cosmos]

It worked. 😉

[steep steppe]

Hey, is it possible to change it so people can open more than 1 ticket at a time??

We use it to report bugs on our server and some people want to report more than 1

[pseudo ravine]

Hey, you can increase the limit of open tickets by going to the Dashboard > Panel Configs > Advanced Settings > Limits > Open tickets each user

[steep steppe]

appreciate you!

[pseudo ravine]

You're welcome, glad I could help. If you have any other questions/issues, don't hesitate to reach out again

[steep steppe]

Worked thank you! I didn’t look through advanced before 🤦🏻‍♂️

[pseudo ravine]

No worries!

[bleak lodge]

If i enable drop down style still doesnt show only button.

[humble sequoia]

<:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706> Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on

First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

• Panel doesn't send? Make sure you have a valid emoji selected
• Option doesn't show up? Check if two options have the same panel in the DropDown Editor

$dropdown

[vague cosmos]

That is how you make a dropdown, @bleak lodge. Can you send a screenshot of what your issue is?

[bleak lodge]

Thanks @vague cosmos ! already solved the issue with a simple mistake forgot to toggle the enable button 😆 .

[vague cosmos]

No worries, happens to the best.

[outer socket]

Is Premium Bot down? Stopped working in my server

[vague cosmos]

See #premium-support, they are working on it.

[humble sequoia]

User's issue has been solved in another channel.

[vague cosmos]

@jade topaz does the below help?

[humble sequoia]

Multipanels

For more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Panel -> Attached Panels

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[uncut cairn]

Hello

[vague cosmos]

Hey! How can I help?

[humble sequoia]

Discord Ticket Tool Premium <:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706>

Premium can now be purchased directly through discord! Either in the app directory (server settings) or directly from the bots profile.

<:TTWarning:1034178155872784494> Important Information <:TTWarning:1034178155872784494>

ONLY purchase premium through ONE of the two Ticket Tool Bots. If you purchased premium on the primary bot (White logo) and plan to use the premium bot, don't kick the primary bot!

What's different?

The Monthly price changed from $6.00 to $5.99
Yearly subscriptions are not yet available
Don't kick the bot, otherwise, the subscription will be canceled automatically
You'll need to buy the subscription from a computer or on the Application Directory
You might need to run the /premium command on your server to sync the premium status with your dashboard
A subscription can not be transferred between Servers

[wanton zephyr]

How do I make it to where the ticket creator can't close the ticket? I only want mods to be able to close it.

[uncut cairn]

How to buy and see ticket tool premium?

[vague cosmos]

See above, this will help you. 🙂

[uncut cairn]

Thank you So much @vague cosmos

[iron night]

Gave +1 Rep to @vague cosmos

[uncut cairn]

+1 rep @vague cosmos

[vague cosmos]

Dash > Panel Configs > Buttons > Edit the close button > Make sure this is on.

[uncut cairn]

+1 @vague cosmos

[wanton zephyr]

Oh it already is on, so that means members can't close their own ticket?

[vague cosmos]

@uncut cairn do you need any other help? Otherwise I prefer if you don't ping me for no reason.

[vague cosmos]

If I am correct, yes.

[wanton zephyr]

Alright thank you very much!

[iron night]

Gave +1 Rep to @vague cosmos

[uncut cairn]

I was trying to give you rep

[vague cosmos]

You already did, also no worries @wanton zephyr!

[uncut cairn]

Have a good day

[tidal sleet]

How do you change the name of the bot?

[vague cosmos]

RIght click on it, change username?

[tidal sleet]

I cant xD

[vague cosmos]

Then you don't have permissions to manage nicknames.

[tidal sleet]

I already got the premium ticket, but I don't know how to do it with the normal ticket.

[vague cosmos]

You mean for tickets, to change the channel name?

Dash > Panel Configs > Ticket

@tidal sleet you might need to select the right panel.

[vague cosmos]

😕 - Is the free bot above your highest role?

[tidal sleet]

Yeah

[tidal sleet]

Is the firts role xD

[vague cosmos]

Does the bot have any role that is above your highest role?

If so, you can not manage the nickname and need to ask someone with permission who can.

[tidal sleet]

Nop, check:

[vague cosmos]

Yes it is, the role is locked (see the 🔒 befoe it), it means you can not manage the user.

[tidal sleet]

Thanks 😄

[iron night]

Gave +1 Rep to @vague cosmos

[vague cosmos]

No problem.

[jade topaz]

Yes Thank you so much

[iron night]

Gave +1 Rep to @vague cosmos

[ocean violet]

Why are my panels and descriptions limited to 250 characters? I see massive walls of texts in other panels

[vague cosmos]

Because that is the Discord limit?

[ocean violet]

oh. Are Drop-down responses able to be longer?

[vague cosmos]

I think they have the same limit.

[ocean violet]

As an example, if you look at #📌│automated-support and click troubleshooting > my server isn't listed, you'll get an ~800 character instruction

[vague cosmos]

Yes, but that is a different bot.

[ocean violet]

So, ticket tool can't write detailed instructions inside of a ticket automatically?

Maybe that's the question I wanted to ask 😆

[vague cosmos]

Dash > Panel Configs > Messages > Edit Opened Message > Edit the message content

[ocean violet]

Those are greyed out for me. Are they a premium feature?

[vague cosmos]

Not that I am aware of.

Hmm, looks like it is.

@ocean violet ^

[ocean violet]

darn you, capitalism. Thanks

[iron night]

Gave +1 Rep to @vague cosmos

[vague cosmos]

No worries, never checked that as I have premium. 😛

[ocean violet]

I've only been at this for a few days, but it seems like premium might be worth it 👀

[vague cosmos]

It is, since you can do a lot more with it.

[humble sequoia]

<:premium:662032717906444329> Premium Perks

Faster Premium Bot
Automatic Transcripts
Full Customization
Direct Messages
Ticket Automation
Thread Style Ticketing
Premium Support
Scheduled Panel Availability
Integrations

You can purchase premium here:

https://tickettool.xyz/premium

Price

$6 - Monthly
$66 - Yearly

Premium

[vague cosmos]

@ocean violet ^

You can eventually tree premium for free seven days.

[karmic bison]

hello

@vague cosmos

@fallow ingot

[brisk stump]

i can help u

what u need

[gilded verge]

hi, please don't ping staff as rule 4 on #📂│information 🙂

just send your question if you need help

[karmic bison]

how i do like Di's

@gilded verge

[fallow ingot]

That isn’t ticket tool.

[gilded verge]

stop pinging please 🙂

[karmic bison]

i know

[fallow ingot]

That’s another bot. You could create something very similar using ticket tool but you’d need premium for most features.

[karmic bison]

i need a premium cod

[fallow ingot]

Premium codes are giving for direct payments. You can purchase premium through Discord, the app discovery.

[karmic bison]

payments with credits ?

[fallow ingot]

What do you mean?

[karmic bison]

i can buy one with credit ?

[fallow ingot]

What is one credit?

[karmic bison]

Can I buy the premium version code for credit?

[fallow ingot]

Alternatively you can also get free premium by voting for ticket tool every 12 hours. You need at least 6 votes to redeem the premium.

[fallow ingot]

I understand what you want to do, but what is credit? I’m confused.

[karmic bison]

It is fake coin from Pro Bot

It is very famous and used for trade and many other things

@fallow ingot

[fallow ingot]

No sorry you cannot buy premium with credit.

We have plenty of guides to help you navigate through the ticket tool dashboard. Our website is compatible with mobile devices and works pretty well, basically the same as computer but smaller.

Here’s the setup guide:

[stark rune]

1. Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

2. Create a Panel

To create a panel we are going to need to head over to the panel configs on the dashboard.
Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and your ready to get started with configuring your panel.
An example of a creating a panel is shown below.

3. Send the Panel to a Channel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard.
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq.
An example of a sending a panel is shown below.

Having a Problem Sending the Panel?
Do $debug in a channel with Ticket Tool and make sure it has all the necessary Discord permissions.

[buoyant monolith]

How do I do this? Was in my friends server and would like to put it into my server as well.

[humble sequoia]

<:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706> Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on

First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

• Panel doesn't send? Make sure you have a valid emoji selected
• Option doesn't show up? Check if two options have the same panel in the DropDown Editor

$dropdown

[fallow ingot]

[buoyant monolith]

Thank you!

[jade topaz]

Someone knows how to create multiple panel buttoms on the same ticket channel?

[pseudo ravine]

Hey there, thanks for reaching out. I would recommend to read this message below

[iron night]

Gave +1 Rep to @sleek barn

[humble sequoia]

Multipanels

For more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Panel -> Attached Panels

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[buoyant monolith]

Why does it only show one panel and not the rest?

I have more panels that it should show.

But it only shows General Support one.

[gilded verge]

because you forgot to select other panels here

[modern nimbus]

hii!! im new to this bot and i just recently made a pannel, but its not working when i press "create a ticket"

[spark marten]

May I ask how could I know the renew date for my sub?

[buoyant monolith]

When I click it, nothing shows up.

[gilded verge]

show list of your all panels
example:

[gilded verge]

hi, do you have any errors?

[gilded verge]

if you bought via discord, it'll renew automatically

[spark marten]

How could I know the renew date?

Thank you.

[gilded verge]

User Settings->Subscriptions->there :3

[spark marten]

Thanks

[iron night]

Gave +1 Rep to @gilded verge

[gilded verge]

how you want to add more panels to your dropdown if you have only 1 panel? you said you have more panels but you don't 🤔

[buoyant monolith]

I figured it out now, nvm lol. Ty.

[buoyant monolith]

One more question: How do I add a claim button so support team members can claim tickets?

[humble sequoia]

How does claiming work?

Our claiming feature allows your support team to assign tickets to a support member. With this feature you will be able to change the ticket's name, it's category and permissions! We highly encourage you to explore this feature by checking our Claiming Options Documentation

Note: This is a 💎 Premium exclusive feature.

[buoyant monolith]

And how do I make it that for example, if someone opens a staff complaint ticket, only selected members can view the ticket?

[gilded verge]

selected members no, but selected role yes (so members who has a given role)

if these members you mentioned are not your staff, then add their role to Additional Roles in General category ^^

[buoyant monolith]

Wdym?

[gilded verge]

because there you have Support Team Roles and Additional Roles, so if these "selected members" you mentioned are not your staff/moderators, then add them to Additional Roles

[buoyant monolith]

Oh okay, ty.

[modern nimbus]

it doesnt give any errors, but whenever i click "make ticket" nothing happens

i ran $debug but nothing seemed wrong

im not sure if i missed a step or two

[gilded verge]

please run /debug, if there will be something like "application did not respond" then bot don't have permissions

[storm epoch]

I set up tickettool in my server, but only I can see it, not new people who have joined. They can see the channel that has tickettool, but the ticket tool thing doesn't pop up

[stark rune]

1. Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

2. Create a Panel

To create a panel we are going to need to head over to the panel configs on the dashboard.
Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and your ready to get started with configuring your panel.
An example of a creating a panel is shown below.

3. Send the Panel to a Channel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard.
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq.
An example of a sending a panel is shown below.

Having a Problem Sending the Panel?
Do $debug in a channel with Ticket Tool and make sure it has all the necessary Discord permissions.

[vague cosmos]

@storm epoch

[storm epoch]

Hi, thank you. I thought I had already set it up for the most part, but the send panel worked.

[iron night]

Gave +1 Rep to @vague cosmos

[vague cosmos]

No worries. 🙃

[cosmic condor]

how to cancel that someone can claim the ticket i calimed (gold version)

like this

[vague cosmos]

Should be a option under permissions of claiming, I can't check as I'm on mobile and at work.

[cosmic condor]

i need a sure answer

[vague cosmos]

I was right. Turn the first one on.

[cosmic condor]

did it

but same thing

nothing changed

[vague cosmos]

Should work in new tickets

[cosmic condor]

i will try

[vague cosmos]

Let me know

[cosmic condor]

ok

[cosmic condor]

Same thing

[vague cosmos]

Weird. I'd suggest you to open a ticket so the support team can assist you.

[cosmic condor]

ok thx

[iron night]

Gave +1 Rep to @vague cosmos

[karmic bison]

c

[vague cosmos]

Do you need any help?

[rustic gale]

Can you use /debug in that ticket please

[modern nimbus]

i did, there were no issues

[jade topaz]

How to make the ticket pin also ticket system on thread mode

[vague cosmos]

Dash > Panel Config > General > Autopin

@jade topaz

[jade topaz]

Got it

[vague cosmos]

👍🏻

[jade topaz]

Thx

[inland fox]

Hey I need help please I’ve been dealing with some middle man I believe to have stolen a call of duty mobile account I purchased along with a 45$ fee he charged me for the service I have screenshots of all conversations and I’ve been needing help with who to report this issue to

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[vague cosmos]

@inland fox

[kindred prism]

how do i ping support team on when a ticket is created

nvm

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[vague cosmos]

@lilac oxide

[gilded verge]

I don't know if you found solution but if no, try to create new panel without changing anything, send to the channel and create a ticket 🤔

[snow furnace]

Hi,
is there anyone facing an issue with ticket tool update channel overrides for userxx in the ticketing tool logs ?
reset permissions
read / send messages.

[vague cosmos]

No, but can you tell me what issue you exactly have?

[snow furnace]

like that message

[vague cosmos]

I see, is this in a ticket?

[snow furnace]

no in the logs of Discord

[vague cosmos]

Yes, but is the channel a ticket?

[snow furnace]

no

[vague cosmos]

What kind of channel is it?

[snow furnace]

this channel do not exist in my discord

[vague cosmos]

Does it happen more?

[snow furnace]

and I have a lot like that so wondering if someone is trying to scam.

[vague cosmos]

How would they do that?

But I'd suggest you to open a ticket in #🎫│make-a-ticket so support staff can assist you with this.

Also are you sure no other bot is doing something with the channels?

[snow furnace]

this is what I'm trying to figure out and opened a ticket.

thanks for your kind replies!

[vague cosmos]

No worries, good luck!

[humble sequoia]

━━ E.'s inquiry has been moved to a ticket ━━

[cyan geyser]

hi someone pls help me i cant write anything there and i don’t understand and idk if im doing anything wrong or not

[vague cosmos]

Hey! You're not doing anything wrong, that is a Premium Only feature.

[humble sequoia]

Discord Ticket Tool Premium <:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706>

Premium can now be purchased directly through discord! Either in the app directory (server settings) or directly from the bots profile.

<:TTWarning:1034178155872784494> Important Information <:TTWarning:1034178155872784494>

ONLY purchase premium through ONE of the two Ticket Tool Bots. If you purchased premium on the primary bot (White logo) and plan to use the premium bot, don't kick the primary bot!

What's different?

The Monthly price changed from $6.00 to $5.99
Yearly subscriptions are not yet available
Don't kick the bot, otherwise, the subscription will be canceled automatically
You'll need to buy the subscription from a computer or on the Application Directory
You might need to run the /premium command on your server to sync the premium status with your dashboard
A subscription can not be transferred between Servers

[cyan geyser]

ooh thank you!

[iron night]

Gave +1 Rep to @vague cosmos

[vague cosmos]

In case you want to buy it ^

[humble sequoia]

<:premium:662032717906444329> Premium Perks

Faster Premium Bot
Automatic Transcripts
Full Customization
Direct Messages
Ticket Automation
Thread Style Ticketing
Premium Support
Scheduled Panel Availability
Integrations

You can purchase premium here:

https://tickettool.xyz/premium

Price

$6 - Monthly
$66 - Yearly

Premium

[vague cosmos]

And the perks you get with premium. 😉

[modern nimbus]

like a brand new one or do i resend the current one

[vague cosmos]

Create a new one.

[ocean violet]

I have a carl-bot command for users in a ticket. When used, Carl types $add <@&Role> to add a group of people that I normally don't want to see a ticket, but in a very specific circumstance should be added. Carl works and types the command correctly. Carl's role is a part of the ticket's support team. Ticket Tool doesn't react to Carl's add command. Why?

[timber kernel]

Have you added carl bots id to the bots id list ?

[ocean violet]

No, definitely haven't done that.

[timber kernel]

You find it in Server configs

[ocean violet]

aha! Thank you very very much.

[ocean violet]

Thanks @timber kernel

[iron night]

Gave +1 Rep to @timber kernel

[cyan geyser]

also hi again, can someone tell me if it’s a real thing or not to have a ticket button on a webhook, if yes pls tell me how

[vague cosmos]

If I remember correctly, you can't.

[cyan geyser]

oh okok thankss

[vague cosmos]

No worries.

[jade topaz]

How do I make it so in a channel they press a button and can make a ticket

[timber kernel]

Seems like you are looking for the basic setup.

[stark rune]

1. Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

2. Create a Panel

To create a panel we are going to need to head over to the panel configs on the dashboard.
Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and your ready to get started with configuring your panel.
An example of a creating a panel is shown below.

3. Send the Panel to a Channel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard.
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq.
An example of a sending a panel is shown below.

Having a Problem Sending the Panel?
Do $debug in a channel with Ticket Tool and make sure it has all the necessary Discord permissions.

[valid summit]

Anyone help me?

[vague cosmos]

@valid summit how can we help if we don't know the issue?

[valid summit]

I opened a tocket instead.

But since your here.

Everyone can see the ticket I make. Like members. How do I change who can view a ticket?

[vague cosmos]

Dashboard > Panel Configs > Permissions

Check the Everyone Role Permissions and then Edit opened

[humble sequoia]

How do I set permissions for tickets?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to grant access to
4. Open the Permissions options menu
5. Find what role you'd like to edit permissions for
6. Choose if you'd like to edit opened or closed permissions for that role
7. Edit the permissions by ticking or unticking each permission
8. Save changes

[vague cosmos]

@valid summit ^

[knotty yacht]

Why does my ticket tool say "Application did not respond"?

[vague cosmos]

Try again, it's mostly a one time issue. Also what are you trying to do?

[knotty yacht]

make a new ticket

[vague cosmos]

Try it again, does it work then?

[knotty yacht]

no

do you need screenshot

[vague cosmos]

I know what the error is, I only don't have time to assist more. I'd suggest you to open a ticket in #🎫│make-a-ticket and include your server ID.

[knotty yacht]

ok thx

[jade topaz]

help

[vague cosmos]

Why do you think you're getting any help by just saying help?

Do we need to guess what your issue is?

[jade topaz]

I was pressing $redem And nothing came

[vague cosmos]

Could you elobrate?

[jade topaz]

What

[vague cosmos]

It's not clear what you exactly mean

[jade topaz]

I want to get a free taktool after I voted and I don't know the word

[vague cosmos]

$vote and $redeem?

[jade topaz]

Thanks

[vague cosmos]

It's $vote redeem and your welcome.

[steep steppe]

I feel like i'm being stupid with something really easy...

How do i add a role to be able to see all the tickets on the discord server and be able to close and delete them?

Is it the support team roles? I've got like 10 open tickets and i've put a Role onto the "Support team role" part of the Dashboard. But they still don't seem to be able to see the tickets

[humble sequoia]

How can I grant my team access to tickets?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to grant access to
4. Open the General options menu
5. Select your Support Team Roles
6. Save changes

[vague cosmos]

@steep steppe

[steep steppe]

They don't seem to be able to see any Already opened tickets. Only new ones. Is there anyway to fix that?

[vague cosmos]

Yes, doing it by hand.

The permissions^

[steep steppe]

ah ok

cool - i'll do that. Thank you ❤️

Thanks @vague cosmos

[iron night]

Gave +1 Rep to @vague cosmos

[deft grove]

Hey guys
Is there any way to hide the white bot? Im only using the gold bot

[vague cosmos]

If you use the premium bot and did switch, you can kick the other one.

[deft grove]

Oh sweet. Will do, thanks @vague cosmos

[stiff anvil]

Hey there.
How to modify the ticket's permissions when they get created?
I basically have a role that for some reason does not have the permission to read the history in all of the tickets, and I want them to be able to read the history for only the channel they're added in.

[humble sequoia]

How can I grant my team access to tickets?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to grant access to
4. Open the General options menu
5. Select your Support Team Roles
6. Save changes

[vague cosmos]

@stiff anvil this? Also good night now. 💚

[stiff anvil]

Goodnight!

Although I wasn't referring to that.
I have a role, which limits one's membership temporarily. Limiting them only to see the ticket creation channel.
The problem is, they don't have the permission to view the message history when they a new ticket is opened & they are added to it.

I am trying to fix that somehow.

[idle flint]

If it is isolated to just one role - check the role configuration on the discord, ensure that Read Message History isn't disabled for that role.

Also check the category and see if it is blocking that permission for that role

[stiff anvil]

Does the bot sync new ticket's permissions to the category it's in?

[idle flint]

technically yes. If the category is blocking certain permissions for a specific role, then that can follow into the tickets that are created within that category

[stiff anvil]

I see, thanks @idle flint!

[iron night]

Gave +1 Rep to @idle flint

[tawdry cosmos]

Peace be upon you, how do I do a log tikt?

@idle flint

[modern nimbus]

ive done that a few times now. everytime i create a new ticket and send it without changing anything, it works, but whenever i change the settings up a bit it doesnt

[boreal harness]

hihi ! my verification tickets won't go into the verification ticket category. i have them set too.

[jade topaz]

TIMMAH

[jade topaz]

how do u tag a different channel from the one you're in using variables

[pseudo ravine]

Hey there. You can use the Channel ID and mention the channel inside the message by using <#channelID>

[jade topaz]

holy smokes

thank you jdawg <33

[pseudo ravine]

You're welcome, glad I could help. If you have any other questions/issues, don't hesitate to reach out again ❤️

[gilded verge]

Hi, please make sure this user's role is not blacklisted (Server Configs->Blacklist Roles)
or in Disabled Roles (Panel Configs->Buttons->Edit Create Ticket Button->Disabled Roles)

[vague cosmos]

Is it still an issue? If so #🎫│make-a-ticket.

[modern nimbus]

update, it seems most issues have been solved!! the ticket works well now, but only on laptops. still though, its a lot better than nothing

thank you all for your help :)

[jade topaz]

Can you help me please

[jade topaz]

Can you help me please how to setup this type of tickets

How to make thread mode

[rustic gale]

You set it up in Panel Configs -> Forms

[rustic gale]

You set it up in Panel Configs -> Thread Style. It's a premium-only feature however

[jade topaz]

[jade topaz]

How to enable user to make a single ticket

Not more than one**

[jade topaz]

hi

[vague cosmos]

Dash > panel configs > limits

[vague cosmos]

Do you need any help?

[jade topaz]

Is it possible to activate Prime in the credit currency?

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[vague cosmos]

@jade topaz

[jade topaz]

This type off premium setup ?

[vague cosmos]

Message content is not, embed is

[jade topaz]

So message content how found this category

How found message content

[vague cosmos]

Phones too wet to type normal. #🎫│make-a-ticket sorry

[jade topaz]

Ok

[vague cosmos]

@civic wagon

[novel hollow]

How do i add pics to my panel?

[humble sequoia]

Reve's issue has been solved in another channel.

[wraith forum]

Is there a way to move the "username" and "claiming" up?

I'm currently using fields to do this

[vague cosmos]

Not that I know

[wraith forum]

😦

Also how can I get the premium subscriber role?

I am the server manager for my server, and I handle the bots and stuff, so I'm normally the one who has the role

If there isn't any benefits in this server to having the role (such as better support), then it doesn't matter

[vague cosmos]

Seems like you got the role.

[wraith forum]

Just got it right now

Thank you to whoever did that

[rigid raft]

how can other people not see my tickets?

[humble sequoia]

How can I grant my team access to tickets?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to grant access to
4. Open the General options menu
5. Select your Support Team Roles
6. Save changes

[vague cosmos]

Would the above help?

[rigid raft]

Great, I fixed it. Thank you very much!

[iron night]

Gave +1 Rep to @vague cosmos

[vague cosmos]

No worries, happy to help!

[vague cosmos]

You mean you want it in a category?

As a thread, you mean?

So it doesn't create a new channel, but it creates a thread under the current channel. If so, that is a premium only feature.

[rustic gale]

Use the /setup command

Or check out the Setup Guide in #📂│information

[humble sequoia]

Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

Create a Panel

To create a panel we are going to need to head over to the Panel Configs Tab on the Dashboard.

Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and you are ready to get started with configuring your panel.
An example of a creating a panel is shown below.

Send the Panel to a Channel

Once the panel has been created, use the blue Send button and select the channel you want the panel to be sent to.

The Panel wasn't send

Use the </debug:ID> command to diagnose possible permission issues with the bot.

[vague cosmos]

That should work too ^

[vague cosmos]

@robust violet did it work? 🙂

[vapid blaze]

🇩🇪| Kann mir jemand helfen das so einzustellen? Hab Ticket Tool Premium wäre sehr korrekt.

DM Me

[vague cosmos]

@vapid blaze that is done with a dropdown, see below.

Dash > Panel Configs > Dropdown Stye (I tought it had a command)

[sinful onyx]

ticketbot geht nicht ,,,

[vague cosmos]

What isn't working?

[sinful onyx]

nothing .... here i cant too open a ticket , and on my server i cant close and open

[vague cosmos]

Do you get an interaction failed?

[sinful onyx]

yes

[vague cosmos]

Hey @covert swallow are there any issues with Ticket Tool on the moment? Since I can confirm that @humble sequoia is very slow here too.

[covert swallow]

uhm

ill look

[vague cosmos]

Thanks. ❤️

[iron night]

Gave +1 Rep to @covert swallow

[sinful onyx]

ah now its worked

thanks

[vague cosmos]

Re-trying mostly works, but it's a issue that appears more the last time.

[covert swallow]

what shards are the isisues occurring on

[vague cosmos]

@sinful onyx what is your server ID? So Prizafal can find the shard you're on.

It also happens in this server.

[sinful onyx]

lifeline

[vague cosmos]

Thats not what I meant, do you have Developer Mode on? Right click on the server and choose Copy ID. Otherwise run /debug and your server ID should appear there too.

[humble sequoia]

How do I get the ID of Roles/Channels/Emojis?

Ticket Tool has a useful command that helps you get the ID of various things like channels, roles, emojis, and your server.

Just use the command </id:1029797400174399546> <#channel/@role/:emoji:>. Now copy everything, including the brackets <...>, to your dashboard (or wherever you want it)
If you want the server ID, just use the command without any option.

Examples:

Server ID: $id ➝ 509192800865353738
Roles: $id @Role ➝ @humble sequoia
Channel: $id #channel ➝ #🤖│bot-spam
User: $id @user ➝ @copper owl
Emoji: $id ➝ ![ttonline](https://cdn.discordapp.com/emojis/818757771310792704.webp?size=128 "ttonline")

[covert swallow]

$idcommand @vague cosmos

[vague cosmos]

Can you DM me a list of all those commands?

Because then I can save them somewhere, as it's very useful.

[civic wagon]

#🤖│bot-spam pins

[sinful onyx]

this?

[covert swallow]

yeah, can you copy paste it here?

[sinful onyx]

Server id - 914935335081873468
Server id - 914935335081873468

[covert swallow]

Alright I'll make note if it being slow, if it continues to be an issue let us know

[sinful onyx]

okay thanks

[iron night]

Gave +1 Rep to @covert swallow

[dusty pier]

Can someone help me make my ticket where it’s added to the list

[vague cosmos]

Hey, did you setup Ticket Tool?

[dusty pier]

Yes

Can we vc

[vague cosmos]

No sorry, but if you create a ticket it should create a new channel in the category you set and if none at the top of the channel list. Can you tell me what happens?

[dusty pier]

How can I put more here someone else did this one for me

[humble sequoia]

<:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706> Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on

First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

• Panel doesn't send? Make sure you have a valid emoji selected
• Option doesn't show up? Check if two options have the same panel in the DropDown Editor

$dropdown

[vague cosmos]

That is how you can make a dropdown (and add more items), but what happens if you try to choose one? Does it create a channel or gives it an error?

[dusty pier]

What command is it

[vague cosmos]

For what?

There is no command for creating more dropdowns in your server, you need to do it in the dashboard.

[dusty pier]

How

[vague cosmos]

This explains it.

[dusty pier]

Is there any video

[vague cosmos]

Not that I know, but if you tell me what isn't clear I can help you with that.

[dusty pier]

Please do I perfer a video or someone show me then that

[vague cosmos]

I can't make a video myself, but if you tell me what isn't clear in here I can explain it to you.

[dusty pier]

How do I set up one drop-down on the same drop-down

[vague cosmos]

Are you at the Dashboard?

[dusty pier]

Yes

[vague cosmos]

Ok, you're at the right page!

Do you see the add item button? If you click that, you can add more items for the dropdown menu.

[dusty pier]

Ok there’s more tho I don’t know how to access to them

[vague cosmos]

You want to add new ones, right? Click this button and you can add them.

[dusty pier]

Wait

Okay how do I add questions to it

[vague cosmos]

What do you mean by that? Questions you get before the ticket opens?

Dashboard > Panel Configs > Forms

That will give this result, with ofcourse the question(s) you add.

[dusty pier]

What’s multi-line

[vague cosmos]

The Question Title in the screenshot above is a single line and the test is a multi-line.

So it's just a bigger text field.

[dusty pier]

What dose that do though

[vague cosmos]

Placeholder?

[stray bobcat]

Yeah, it is placeholder text. Like above, you see "test". the word "test" was written in the "Question Placeholder" field.

[vague cosmos]

The placeholder is where you going to type your answer. 🙂 See image for an example.

[dusty pier]

I see thanks a lot

[vague cosmos]

Here two better examples, added also a charater limit to the last one, I can't go above 5 there.

[dusty pier]

Ohhh ok thanks

Thanks @vague cosmos

[iron night]

Gave +1 Rep to @vague cosmos

[dusty pier]

How do I do this is is cool

[vague cosmos]

That is a different bot, we can't help you with that here.

[dusty pier]

Can you send the boys name???

[vague cosmos]

It's yagpdb.

If you click the bot profile you should see their website and find a support server for it.

[dusty pier]

Ok if I need help I will fill free to ask

[vague cosmos]

Just ask your question(s) here and someone (or myself) will help you. You can also create a ticket in #🎫│make-a-ticket so the support team can help you.

[dusty pier]

Ok

[dusty pier]

How do I add what I did to the bot

@vague cosmos how do you put it on the discord thing after I did that

[scenic plinth]

Lets try to avoid pinging people randomly for help please.

[humble sequoia]

━━ TheCrazyKid's inquiry has been moved to a ticket ━━

[sullen bay]

Hi

I am new

So what do I do?

[humble sequoia]

etup

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[pseudo ravine]

oops

[covert swallow]

etup lol

[pseudo ravine]

Hey there. I would recommend to look through the Setup Documentation https://docs.tickettool.xyz/general/setup

[pseudo ravine]

$ttsetup doesn't work anymore apparently

[covert swallow]

Thats not a command lol

[stark rune]

1. Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

2. Create a Panel

To create a panel we are going to need to head over to the panel configs on the dashboard.
Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and your ready to get started with configuring your panel.
An example of a creating a panel is shown below.

3. Send the Panel to a Channel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard.
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq.
An example of a sending a panel is shown below.

Having a Problem Sending the Panel?
Do $debug in a channel with Ticket Tool and make sure it has all the necessary Discord permissions.

[covert swallow]

Tts is wrong place

[pseudo ravine]

I swear it was 🤔 my fault

[covert swallow]

All good

[pseudo ravine]

Is it normal that I can't use slash commands in here? For help embeds like you used ^

[covert swallow]

Uh maybe

$setup

Wasnt sure if that custom still worked

[pseudo ravine]

No worries

[modern nimbus]

when i try to send a panel to a channel, it sends an error and says the bot doesnt have permission to view to send messages to the channel, but in the permissions thing everything is on yes

also, when i create a new panel and dont change anything and send it to the same channel, it works

[jade topaz]

Como hago para que las transcript se suban a un canal específico

[pseudo ravine]

Hey there. When you say "but in the permissions thing everything is on" are you referring to the role permissions or channel permissions?

[cerulean seal]

guys

[modern nimbus]

the channel permissions, but in the role, the majority of the sections are on too

[pseudo ravine]

Is it still not working?

[nimble pollen]

In this screenshot I have the ticket channel placed above in its own category, yet the actual tickets switch under a different category.

[pseudo ravine]

Hey there. You could change which category by going to the Dashboard > Panel Configs > Category

[nimble pollen]

I already had this set. @pseudo ravine

But they all go here.

[pseudo ravine]

There's no need to ping me. But could I ask if you have multiple panels?

[rustic gale]

Try sending it with the /panel command instead of sending it from the dashboard

It asks for the “id” of the panel, that's just the number that appears on the dashboard next to the panel name

[modern nimbus]

im not sure what i did wrong, its saying
Failed to send `Invalid Form Body

components[0].components[0].emoji.name[BUTTON_COMPONENT_INVALID_EMOJI]: Invalid emoji`

[rustic gale]

«Invalid emoji»

This means that you entered into an emoji field something that the bot doesn't recognize as a valid emoji.

Which emoji field? It depends on what's the action that causes the error message to appear. It's usually the Create Ticket button, or a dropdown emoji field if you're using dropdowns

Why doesn't the bot accept it as valid? That depends too. It's possible that

• you wrote text there, instead of an emoji (or in addition to an emoji)
• you entered a custom emoji code incorrectly
• you entered a code for a custom emoji from a server that the bot isn't in
• you're on iPhone and entered an emoji using the phone's emoji pad (use the emoji selector in the website instead)

[modern nimbus]

i havent changed any of the original emojis, except for the create ticket one, and i changed it back to the original soon after

[random imp]

Hello, i wanted to ask if there is any way to know which staff team closed a ticket ?

[rustic gale]

Not in hindsight sadly

For the future you may want to set up logs in your server

[humble sequoia]

Logging Options

With Ticket Tool, you can customize the behavior the bot takes when logging your tickets! For editing these options follow these steps:

Dashboard ➞ Panel Configs ➞ Logging Options

Logging Channel
Here you will define which channel @humble sequoia will save the Logs in (ticket created/deleted/closed, etc.)

Logs you can save:

➞ Ticket Created ➞ Logs when a ticket is created
➞ Ticket Closed ➞ Logs when a ticket is closed
➞ Ticket Opened ➞ Logs when a ticket is opened
➞ Ticket Renamed ➞ Logs when a ticket is renamed
➞ Ticket Deleted ➞ Logs when a ticket is deleted
➞ Transcript Saved ➞ Logs when a ticket is saved

Select with (disable) or (enabled) which logs you would like

Below you can see an example of what the Logging Options will look like:

[random imp]

Dang thats great. Didnt know i could do that. Thanks for the help

[rustic gale]

That's odd. Try disabling the emoji and sending it again

[modern nimbus]

this is what it looks like. im not sure if i did something wrong here or not

[rustic gale]

See the switch next to where it says Button Emoji? Try disabling that

[high crown]

I'm thinking about switching some channels on my server to a ticket based system. Images are a big part of the channels I'm thinking about converting, so I'd need premium. According to the website docs, premium supports up to 8mb of attachments, which really isn't all that much. Does ticket tool use image compression in creating attachments, or would I need my users to submit images hosted by a 3rd party site?

[humble sequoia]

PayPal - [e-mail]
BitCoin - 3HhKKAdb9eEvCe2tvzB8bAa8nebHY6qcPA
LiteCoin - MEQX3knLAuotrKnvk3HDNBK5gdRn6PZhHy

Prepay/Direct Payment

To prepay send the payment using your desired method - Available options listed bellow.

⚠️ $18 per 3 months. ⚠️
$66 per year.

(If using the direct payment option, you need to be paying for at-least 3+ months.)

Regular Prices when paying within Discord:
$5.99/per month

Once your payment is sent let us know so we can confirm and get you your key.

- Purchases done with this method are non-refundable.

<:paypal:924596360840372234> Paypal ("Goods and Services" or "Family and Friends")

[e-mail]

<:bitcoin:924638849135689749> BTC - Bitcoin

3HhKKAdb9eEvCe2tvzB8bAa8nebHY6qcPA

<:Litecoin:972176945972383815> LTC - LiteCoin

MEQX3knLAuotrKnvk3HDNBK5gdRn6PZhHy

I sent the payment now what?

After you send the payment, please send a screenshot with proof of payment, our <@&615146349700186112> will verify your payment and will get you setup. For crypto payments, we are waiting for at least ONE verification.

All prices in USD - 3 months min for direct payment

[cursive phoenix]

@tepid oyster

open a billing ticket in #🎫│make-a-ticket if you wish to use any of the above methods

[modern nimbus]

i did and it worked!! thank you :)

[iron night]

Gave +1 Rep to @rustic gale

[rustic gale]

You should tell your users to use third-party hosting in that case.

[pearl needle]

ola

alguem me ajudaa

[high crown]

ty

[jade topaz]

Hi folks ! I'm trying to disable the close button of Ticket Tool for anyone except moderators. Is it possible ? I've tried to change some permissions but for now everything I've tried doesn't work...

[vague cosmos]

Dash > Panel Config > Buttons > make the close button > make it support team only

[jade topaz]

Thanks for your reply. I've tried it a few days ago but this isn't working correctly I guess ? I wan't to hide the button in user side. I realized now that my first message isn't really clear about my goal

[vague cosmos]

You can't hide it for the user and show it to mods only.

But users shouldn't be able to use it. @jade topaz

[jade topaz]

This is the answer I'm looking for. Thank you for your help 🙏

[vague cosmos]

No worries👍🏻

[fair gale]

how do i do that with button?

[robust edge]

how to edit the FORMATS

i did it before but i forgot.

[fading kite]

Anyone happen to know how to view exactly who deleted a ticket?

[robust edge]

i think u cant see it

u should have the premium and must enabled the auto transcript.

[fading kite]

That sucks.

Like I know who did it, I just need evidence but I can't find his USERID or anything.

[humble sequoia]

Logging Options

With Ticket Tool, you can customize the behavior the bot takes when logging your tickets! For editing these options follow these steps:

Dashboard ➞ Panel Configs ➞ Logging Options

Logging Channel
Here you will define which channel @humble sequoia will save the Logs in (ticket created/deleted/closed, etc.)

Logs you can save:

➞ Ticket Created ➞ Logs when a ticket is created
➞ Ticket Closed ➞ Logs when a ticket is closed
➞ Ticket Opened ➞ Logs when a ticket is opened
➞ Ticket Renamed ➞ Logs when a ticket is renamed
➞ Ticket Deleted ➞ Logs when a ticket is deleted
➞ Transcript Saved ➞ Logs when a ticket is saved

Select with (disable) or (enabled) which logs you would like

Below you can see an example of what the Logging Options will look like:

[vague cosmos]

@fading kite does it help?

[vague cosmos]

It does only work for new tickets by the way.

[fading kite]

I haven't got it yet, was waiting a response to see if tickets that have already been deleted can be logged to show some sort of identification on who deleted them.

I just need to see who deleted a mass amount of tickets that were deleted within a 2 minute period by one person.

[vague cosmos]

Sadly not. Maybe audit logs?

But otherwise there's no option.

[fading kite]

Nothing in there to indicate as everything is logged as the bot.

I figured a Developer for the bot would maybe have some sort of commands he could run as I know some bot developers do.

[vague cosmos]

I don't think they will do that, for one user.

So I guess you're out of luck for older logs

[gritty kiln]

guys how do i download euelen

when i open the loader it opens as notepad

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[vague cosmos]

@gritty kiln see above.

[novel sphinx]

How can I add samone to a ticket??

[humble sequoia]

How do I add/remove users from a ticket?

To add or remove a user, or a role, from a specific ticket use the corresponding command:

</add:1029783024306507887>
</remove:1029783024306507887>

Make sure to input the user or role you want to add/remove as well as the ticket to perform this action, in case you run the command from a different channel

[vague cosmos]

@novel sphinx see above.

In case you want your support team to view tickets, see below.

[humble sequoia]

How can I grant my team access to tickets?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to grant access to
4. Open the General options menu
5. Select your Support Team Roles
6. Save changes

[barren geyser]

can we add a ticket button to an embed we made , using id message?

[vague cosmos]

If I remember correctly, no.

@barren geyser but in the future you're able to get a whitelabel for Ticket Tool, which allows you to customize it more (with a custom avatar for example).

[rustic gale]

A whitelabel.

[vague cosmos]

Yes I said that, but my autocorrect changed it. Thanks @rustic gale!

[iron night]

Gave +1 Rep to @rustic gale

[jade topaz]

how do i make a auto responder with ticket tool?

[vague cosmos]

What do you mean by "auto responder"?

[jade topaz]

like a dynos auto responder

if i run $aymin ticket tool sends hello i am aymin etc

[vague cosmos]

Dash > Panel Configs > Automations > Add Automation > Trigger: [Watcher] Check for Message.

[jade topaz]

i will lyk if it works

[vague cosmos]

Not sure if that does what you want, but otherwise I don't think it's possible unless you create custom commands.

[jade topaz]

how do i do that

[vague cosmos]

Toggle the Show Advanced.

[jade topaz]

and after

[vague cosmos]

This, also afk. Dinner.

[jade topaz]

where is that

nvm it doesn’t work

[vague cosmos]

I don't think it's possible then, unless you use custom commands.

[jade topaz]

how do i use custom commands

with a different bot ig?

[vague cosmos]

Not sure if you can do it with @humble sequoia.

Let me do some research after dinner.

@jade topaz hey! There is a tab custom commands, that might work for you.

[zenith ledge]

I want my tickets to ping my support staff, currently it only pings the user. What the variable I can add to ping my support roles? Also where do I put the variable?

[humble sequoia]

How to automatically ping my support team on a ticket?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to ping your support on
4. Open the Ticket options menu
5. Click on Edit Ticket Message
6. In the Message Content use one of the role mention syntax (**{@Role Name}** / **{Role ID}**)
7. Save changes

Note: For this to work properly, Ticket Tool requires the Mention Everyone permission. Or the role must have the Allow anyone to @mention this role setting enabled

[vague cosmos]

@zenith ledge

[robust sandal]

@zenith ledge

English (en) → Hawaiian (haw)

[jade topaz]

is it possible to auto delete/close a ticket after a certain time?

[pseudo ravine]

Hey there. It is possible, however it is a premium feature

[jade topaz]

ohh ok thank you

[iron night]

Gave +1 Rep to @pseudo ravine

[pseudo ravine]

You're welcome, glad I could help. If you have any other questions/issues, don't hesitate to reach out again or use #🎫│make-a-ticket

[trim jolt]

what ?

[vague cosmos]

You're using a invalid emoji. Did you set the emoji as :one: instead of 1️⃣?

[high marten]

:OSCAR_What5:

[vague cosmos]

Do you need any help?

[tepid oyster]

just weird bro $5.99 if i pay on discord, but if direct (for supposedly cheaper), its $6.0 minimum 3 months?

[vague cosmos]

3 months is 18$

Discord has a regular price P/M

[wild spire]

buy 12 months, get one free

[tepid oyster]

yeah figured 😄 thanks

[iron night]

Gave +1 Rep to @wild spire

[tepid oyster]

bought already

[vague cosmos]

Awesome! ❤️

[jade topaz]

why is my ticket tool updating members roles when they make a ticket

[vague cosmos]

Dash > Panel Config > Ticket > Do you have anything here?

[jade topaz]

nope

can you dm me i will explain in detial

[vague cosmos]

Are you sure Ticket Tool manages roles?

And no, you can explain it here. I don't answer DMs.

Just explain it here and I'll try to help you. Can always forward you if needed.

(DMs are turned off, again)

[jade topaz]

the person gets the highest role and all the bots have higher roles

[gilded verge]

check Claiming too, maybe there you have something

[jade topaz]

the person bought the ticket tool

[vague cosmos]

And it's the same for the Ticket one?

[jade topaz]

wdym)

[vague cosmos]

What do you mean?

Also Dash > Panel Configs > Ticket

Because, that should be the only way TT can give roles

[vague cosmos]

What did the user do, to get the roles added? Open a ticket?

[jade topaz]

yes

[vague cosmos]

Dashboard > Panel Configs > Ticket > Check there.

If the user opened a ticket and received roles, there should be roles listed here.

You mean, in the dashboard?

@jade topaz cause I'm wondering now.

[tawdry verge]

hello i have some iseus whit a ticket form when i set a qustion requiriet it do`t set it requiriet and no red small star and i cant see the filling qustion also when i ad {create.form.x} to the ticket message, any help?

[vague cosmos]

Hey! You're Dutch right (looking at your name) if you want I can help you in Dutch.

But if I understand it correct, you set a form question as "required" and you don't see a red star?

[tawdry verge]

ja ik had ook een probleem met het toevoegen van de antwoorden in de ticket message ook als {create.form.x} toevoeg

[vague cosmos]

Hey, daar moet ik zo even naar kijken. Maar het eerste, waarbij de * mist kan ik inderdaad bevestigen; dat lijkt me een bugje.

[tawdry verge]

maar het heeft wel bij de 1e vraag het sterretje en hij staat ik niet als verplicht ik kan gewoon door gaan zonder het in tevullen

[vague cosmos]

Maar je hebt hem in de dash als "required" gezet?

[tawdry verge]

ja

wacht hij springt nu ineens in onserplicht

nu doet hij het wel

[fair wind]

what is it?

[vague cosmos]

Hey! It looks like you're linked to a panel that does not exsist, did you delete any panels?

[vague cosmos]

Dus alles werkt nu zoals het hoort? 🙂

[tawdry verge]

nee, "Hey, daar moet ik zo even naar kijken." ik heb hier nog wel last van

[vague cosmos]

Ik kan wel bevestigen dat {create.form.x} niet werkt.

Laat me even snel wat navragen.

[tawdry verge]

oh ik heb het in een andere server ook zonder dus ik snap het zoiezo nu even niet

[vague cosmos]

Heb het even snel nagevraagd in een andere chat, maar het lijkt erop dat die stuk is.

[fair wind]

Yes, but I updated the one from which this message is from..

[tawdry verge]

ook "lijm" om het te maken?

[vague cosmos]

Update as in re-send?

[fair wind]

yes

Or am I missing something?

[vague cosmos]

@tawdry verge helaas.
@fair wind delete the message and re-send so you're sure it's the right one which is linked.

[fair wind]

I did :(

[vague cosmos]

Same error, again?

[fair wind]

yes

[vague cosmos]

Can you create a new panel and send that? Does it appear then too?

[fair wind]

Maybe this should be edited somewhere in the settings?

[fair wind]

hmmm

[vague cosmos]

@tawdry verge volgens iemand zijn de devs bezig ermee, dus hopelijk is dat het probleem.

[echo tapir]

how do I make the ticket go at the very top once someone makes one? It annoys me 😭

[vague cosmos]

Choosing "update" on the annel and set the current message (link) should work normally.

[vague cosmos]

Dash > Panel Configs > Category

[fair wind]

That helped!!! Thank you!!!

[iron night]

Gave +1 Rep to @vague cosmos

[vague cosmos]

No worries, happy to help! ❤️

[vague cosmos]

Your tickets currently don't go in any category which means they'll always show on top.

[tawdry verge]

Ik hoop het

[vague cosmos]

Zou het voor nu even laten rusten en morgen opnieuw kijken, mocht het dan nog steeds niet werken ping me dan even, dan kan ik kijken voor je.

Zal het zelf ook even in de gaten houden als ik het niet vergeet.

[wild spire]

even totaal terzijde. Je vervangt ‘x’ toch door 1, 2 enzovoorts hoop ik?

[vague cosmos]

Heel eerlijk, nooit geweten dat het moest. Ik gebruik variablen echt nooit, want dat klinkt als wiskunde

[wild spire]

de 1 verwijst naar vraag 1 enzovoort tot 5

[vague cosmos]

Dan werkt het perfect, inderdaad. Niet echt duidelijk in mijn ogen. CC: @tawdry verge ^

[flat chasm]

hey there! How do I make it so that only a certain role can access a certain ticket panel?

[vague cosmos]

You want specfic roles, access a ticket right?

[humble sequoia]

How can I grant my team access to tickets?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to grant access to
4. Open the General options menu
5. Select your Support Team Roles
6. Save changes

[vague cosmos]

That should do it, @flat chasm.

[flat chasm]

@vague cosmos thanks for the quick response. However, I am asking for a non-support team role. I.e: a user who has a premium role in our Discord server should only be able to open up a support ticket. For example, I have access to TTS premium ticket channels

[iron night]

Gave +1 Rep to @vague cosmos

[vague cosmos]

You should work with Discord permissions then, like what is done here.

If you have the <@&535595160189403136> role you can choose to open a ticket in #🎫│make-a-ticket or #premium-tickets. While a normal user only can see #🎫│make-a-ticket.

You can't really limit it, without Discord perms as far I know.

[flat chasm]

Ah, I see, so ensuring the roles correlate directly to a channel

[vague cosmos]

Yes if you "hide" the channel for normal users, they can't open a ticket for the category as they cant see the channel.

See my example above.

[tough zealot]

how do i enable sending pictures/videos only inside tickets?

[vague cosmos]

Discord permissions.

[tough zealot]

no only inside tickets

i tried enabling it for the channel the threads are in

but it doesnt work

[vague cosmos]

Dash > Panel Configs > Permissions

[tough zealot]

ok

[crystal socket]

I can’t create ticket …

[vague cosmos]

Could you be more specfic? Are you getting an error?

[crystal socket]

Yes « error of interaction »

[vague cosmos]

Interaction failed? Or can you send a screenshot of the error?

[crystal socket]

Yes interaction d’ailés

[vague cosmos]

Hmm, try again it's a Discord issue; should work then.

[obsidian dune]

how do i fix that?

[vague cosmos]

Hey! Try to run the command again, does it work then?

[obsidian dune]

it doesnt.

[scenic plinth]

We are actively investigating interaction failed errors for both Primary and Premium bots, including issues inviting Ticket Tool, interacting with buttons, or using the ticket system in general. There is currently no ETA on a fix. Visit https://status.tickettool.xyz/incidents/rt1ny3b431cp for updates 🙂

You may get unexpected errors such as "Error reading -----", this is part of this issue.

[vague cosmos]

I wasn't sure if I should mention that, as it said "when creating tickets" and /setup is a different thing.

Also, does that not get posted in #📣│bot-news?

[whole pecan]

is there a way to make timers in automation post an embed with button attached?

the close ticket button

[vague cosmos]

I don't see an option for that under automations, so I don't think so.

[tough zealot]

thx

[iron night]

Gave +1 Rep to @vague cosmos

[outer socket]

how do I add multiple buttons?

[vague cosmos]

To a panel?

[humble sequoia]

Multipanels

For more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Panel -> Attached Panels

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[vague cosmos]

Good night now.

[fair halo]

What does this mean?

[shut bolt]

Is the user you input the ID for on the server?

[fair halo]

Yeah it's on the server

@hexed grove is the player in question

And this player is definitely on my server

But it happens with any players actually

[shut bolt]

Can you open a #premium-tickets please?

[fair halo]

ok 🙂

[fading vale]

Cant invite the bot into the server now?

stuck on this

[gaunt monolith]

Me too

[stray bobcat]

There seems to be issues with some Discord actions at the moment. Buttons not responding, duplicating, and now there seems to be an issue with the invite.

<@&509246780802596864> This is something you might want to be aware of.

[shut bolt]

Hi

[stray bobcat]

I checked, and same issue for me.

[shut bolt]

We are aware, our developer is investigating this issue but it's likely an issue on Discord's side

[stray bobcat]

Yeah thats what I mentioned. Thanks for the confirmation Pablo ❤️ Here's a free bread: 🍞

[shut bolt]

Thanks

[fading vale]

it works to click on the bot in here and "add to server" for now

however i have a different question.
How do i change the name from "ticket" to something else when it creates the tickets?

[humble sequoia]

Ticket names

The ticket name is the default channel name of all tickets. To edit it, go to your Dashboard > Panel Configs > Ticket. There you can edit the channel name of opened and closed tickets. You can also use variables in there.

Note: This is a premium feature

[stray bobcat]

It's a premium feature though.

[fading vale]

ah

how much is premium

[humble sequoia]

Discord Ticket Tool Premium <:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706>

Premium can now be purchased directly through discord! Either in the app directory (server settings) or directly from the bots profile.

<:TTWarning:1034178155872784494> Important Information <:TTWarning:1034178155872784494>

ONLY purchase premium through ONE of the two Ticket Tool Bots. If you purchased premium on the primary bot (White logo) and plan to use the premium bot, don't kick the primary bot!

What's different?

The Monthly price changed from $6.00 to $5.99
Yearly subscriptions are not yet available
Don't kick the bot, otherwise, the subscription will be canceled automatically
You'll need to buy the subscription from a computer or on the Application Directory
You might need to run the /premium command on your server to sync the premium status with your dashboard
A subscription can not be transferred between Servers

[stray bobcat]

5.99 /month via Discord, or you can pay directly.

[humble sequoia]

PayPal - [e-mail]
BitCoin - 3HhKKAdb9eEvCe2tvzB8bAa8nebHY6qcPA
LiteCoin - MEQX3knLAuotrKnvk3HDNBK5gdRn6PZhHy

Prepay/Direct Payment

To prepay send the payment using your desired method - Available options listed bellow.

⚠️ $18 per 3 months. ⚠️
$66 per year.

(If using the direct payment option, you need to be paying for at-least 3+ months.)

Regular Prices when paying within Discord:
$5.99/per month

Once your payment is sent let us know so we can confirm and get you your key.

- Purchases done with this method are non-refundable.

<:paypal:924596360840372234> Paypal ("Goods and Services" or "Family and Friends")

[e-mail]

<:bitcoin:924638849135689749> BTC - Bitcoin

3HhKKAdb9eEvCe2tvzB8bAa8nebHY6qcPA

<:Litecoin:972176945972383815> LTC - LiteCoin

MEQX3knLAuotrKnvk3HDNBK5gdRn6PZhHy

I sent the payment now what?

After you send the payment, please send a screenshot with proof of payment, our <@&615146349700186112> will verify your payment and will get you setup. For crypto payments, we are waiting for at least ONE verification.

All prices in USD - 3 months min for direct payment

[stray bobcat]

You can also get free premium credits by /vote'ing

[fading vale]

ty

thanks @stray bobcat

[iron night]

Gave +1 Rep to @stray bobcat

[fading vale]

is this one of the current problems?

[shut bolt]

Hey there, yes, we are looking into it

[scenic plinth]

Refer to pins please.

[jade topaz]

Why tf it says undefined….

anyone?

[humble sequoia]

⚠️ Please read the messages previously sent by our team ⚠️

[jade topaz]

Tf you mean by refer to pins

[valid summit]

It keeps saying this:

[jade topaz]

it sure is

[scenic plinth]

Yes, refer to the pinned message please.

[stray bobcat]

#🆘│community-support message

[fading vale]

is it okay to just delete the channels or do they have to be closed so it doesnt break?

[shut bolt]

Wait for the issue to be solved, that way you prevent future issues

[wanton fern]

Helloooo

bot down right?

[jade topaz]

What does this mean?

[scenic plinth]

#🆘│community-support message

#🆘│community-support message

#🆘│community-support message

[wanton fern]

ah yeah it's the pinned

[stiff anvil]

Oh ok.

[shut bolt]

Me extraña araña

[stiff knoll]

Guys is there an issue with tickettool?

[shut bolt]

Esperaba más de ti Drec

[wanton fern]

nunca había visto ese error, por eso vine a preguntar

[scenic plinth]

#🆘│community-support message

#🆘│community-support message

#🆘│community-support message

[dull linden]

OKAY

[scenic plinth]

#🆘│community-support message

#🆘│community-support message

#🆘│community-support message

#🆘│community-support message

#🆘│community-support message

#🆘│community-support message

Read

[dull linden]

enough

[wanton fern]

JAJAJAJ kenzy is so done