🆘│community-support

[jade topaz]

ok how do i

[urban warren]

So on ticket tool, there should be something that says General, if you click on that button, it will have a little box that says Support Team Roles, in that box, you can put the role in that box and everyone with that role can see those type of tickets

Did you get it?

[jade topaz]

i did that but that role still cant see them

[urban warren]

refresh if you just created the role

[jade topaz]

do i have to confirm it or something

[humble sequoia]

How can I grant my team access to tickets?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to grant access to
4. Open the General options menu
5. Select your Support Team Roles
6. Save changes

[cursive phoenix]

that should help with adding support roles

[urban warren]

thanks Jayy

[iron night]

Gave +1 Rep to @cursive phoenix

[jade topaz]

i did that but they still cant see the new tickets for some reason

[urban warren]

Look at the thing that was posted by the bot, that should help you

[cursive phoenix]

i think this will only apply to new tickets made after the change you did, so did you try a brand new ticket after adding the roles?

[urban warren]

They should be able to see the ticket if you put the role there

[jade topaz]

let me try it again

team role still no access

[urban warren]

Ohhhhh, I see what you want to do know

i am going to show you, one sec

So do this, {@Role Name}

[cursive phoenix]

you dont need to add role that the ticket tool bot has to the support team roles btw

also can your "team" see the ticket? Or you just wanting them pinged

[urban warren]

remove the role name part and copy and past the actual role name and paste it betwwen there

[jade topaz]

so like that? {@Team}

[urban warren]

Yes

then it should work

[jade topaz]

im just messing w the perms to try n get it to work

[jade topaz]

that adds them to future tickets?

[urban warren]

Yes, it will add them to every ticket

Did it work?

[jade topaz]

no

[urban warren]

put the role id instead

[jade topaz]

how do i get role id?

[urban warren]

{Role ID}

[jade topaz]

also ty for answering all my dumb questions

[cursive phoenix]

id suggest opening a ticket over in #🎫│make-a-ticket for help

[jade topaz]

i did

[cursive phoenix]

as i think keandre is talking about something different

[urban warren]

these are not dumb questions, these is what this server is for to help you

[urban warren]

lol

[urban warren]

Ex. {886771845909594122}

[cursive phoenix]

your talking about adding a role id and stuff
but thats different from adding the support role to the actual support team roles for access to the ticket

[urban warren]

this is how it would go for the role id

[urban warren]

yea, he sent a picture of him putting the support team role in and that role not being pinged when the ticket was opened

[cursive phoenix]

but their issue is their team role still cant see the ticket

[urban warren]

oh i got you know. If that part still doesn't work, then i would say that he can open a ticket. I was looking at the part of the message sent my tickettool when the ticket was opened that the role getting pinged, lol

[jade topaz]

yea

thanks though fr

[urban warren]

Yea, open a ticket under #🎫│make-a-ticket and someone on the support team will help

[urban warren]

np, sorry i couldn't help but i know the people on the support team can

[cursive phoenix]

yeah its two separate things going on the team not seeing the tickets and then if they want the role pinged or not

[humble sequoia]

How do I set permissions for tickets?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to grant access to
4. Open the Permissions options menu
5. Find what role you'd like to edit permissions for
6. Choose if you'd like to edit opened or closed permissions for that role
7. Edit the permissions by ticking or unticking each permission
8. Save changes

[cursive phoenix]

this might help while your waiting on your ticket @jade topaz

[jade topaz]

honestly im just so tired of trying to figure this out but let me try that

maybe i need to make ticket too admin?

[cursive phoenix]

you can run $debug in your support channel or a ticket channel and see if its an issue with ticket tool not having permissions

[proud wharf]

hi, i need to fix a problem... when close a ticket i cant receive the direct transcript... don´t know what to change in conf

[sand grove]

Is there a way for the bot to ping the ticket creator whenever support sends a message in the ticket?

[jade topaz]

How to change this?

[urban warren]

So for the transcript, you will need to go to the transcript panel in tickettool and select the channel that you want it to transcript to

[jade topaz]

Should I open a ticket?

[urban warren]

I can help you

can you tell me what it is that you are trying to change?

[jade topaz]

I want to change the message in the inbed

I’m sorry for this

[urban warren]

Click on the embed editor button and you can change it

[jade topaz]

Where to go exactly

[urban warren]

Menu > Ticket > Message Ticket

[urban warren]

Can you elaborate a little more?

[urban warren]

Edit Panel Message

Sorry, wrong thing

[sand grove]

For example the user creates the ticket, they can type in the ticket and add any information they want, but once someone with a support role talks in said ticket, it will ping that user then delete the message (message a ghost ping for faster responses)

[urban warren]

Go ticket then click Ticket Message

[jade topaz]

Huh pic?

Or video

[jade topaz]

No, the category

[jade topaz]

What’s a unban request message

[urban warren]

?

[urban warren]

Unfortunately I don't understand what you are saying. Can you open a Ticket under #🎫│make-a-ticket ? I don't understand sorry. I am sorry i couldn't help you

[urban warren]

Is it on tickettool or are you talking about something else?

[jade topaz]

Ticket tool

I need a message for

[urban warren]

Could you show me what your talking about?

[jade topaz]

It’s hard to explain

[urban warren]

can you send a picture?

[jade topaz]

I will say it in a sentence

So, like a user got banned from a server, I need to unban message

[urban warren]

If you have an unban message and would like to put it in a ticket or something like manually from like a bot or a person, then they will have to manually do it. Tickettool doesn't have a unban message or something that it can send manually in a ticket if it isn't in the ticket message or the embed under the ticket

[jade topaz]

I need the message

[urban warren]

Are you trying to have it get sent my tickettool? or are you trying to put it in a message in a ticket by tickettool? or are you trying to find a unban message?

[jade topaz]

Find a unban message

[urban warren]

oh ok, so you will have to make and unban message

[jade topaz]

I don’t know how

[urban warren]

you can have a friend make you one

[jolly quail]

Hi, how can i make many buttons in a panel

[urban warren]

I can help you

[jolly quail]

Yes pls

[jade topaz]

How to make a user to claim ticket

[urban warren]

If you would like more buttons on a panel, you will need to make the amount of ticket buttons you want like your making a brand new panel, and head to a panel on tickettool named Panel and on there you can click on the grey box and attach all the ones you want on there and it will make it all on one panel

[urban warren]

^^^^^^^^

[jade topaz]

.

[jolly quail]

This?

[urban warren]

yes

[jolly quail]

And now?

[urban warren]

and on there in the grey box that says attached panels, you will put all the ticket panels to be on that 1 message

[urban warren]

I am going to help you

[jolly quail]

It says no results found

[jade topaz]

K

[urban warren]

refresh

[jade topaz]

How to help

[urban warren]

For the claiming, you will need to go to the panel called Claiming and click on it and enable the claiming feature

[silver herald]

Hello

[jade topaz]

Pic

[urban warren]

Go back to the main panel where you can see all the options and at the top, it is going to have that ticket panel name and next to it, it will have a green plus and if you click on the grey box with the writing on it, multiple panels should come up and if more panels show up, you need to click on the green + and create a pannel

[jolly quail]

And now?

[urban warren]

Then you will send it to the channel you want it in and your done!

[jade topaz]

.

[urban warren]

Did it work?

[jolly quail]

Only two

[urban warren]

Yes, the amount of panels that you put on the attached panels in tickettool, there will be more buttons

And for the buttons, it you go to the buttons panel in tickettool, you can change the name of the buttons

[jolly quail]

I put 5 and only two are there

[urban warren]

You need to go to all of the panels and make sure that every one of those panels that you attached to that 1 is connected to the panel with all of the panels attached

[urban warren]

Did you get it?

[round spear]

How do I make it ask questions before the ticket opens

[urban warren]

I can help you

[round spear]

ok

thanks

[urban warren]

So for that, it is called a form which you can make up your own questions and place it there so they will have to fill it out before the ticket is opened. This is where you can go to set it up

[round spear]

alr thanks, appreciate it

[urban warren]

it is right under the Command Style

[urban warren]

np

[jolly quail]

Tysmmm, it workss

[urban warren]

No Problem, have a great rest of your day!

[jolly quail]

And another question, why the Orange button repeat?

[urban warren]

You may have set another color to be the same color

[jolly quail]

It happened the same

[jade topaz]

Ye this is my first time using it

[urban warren]

Alright! Have a good one!

[jade topaz]

Can I ping you? I need help.

[urban warren]

Check to see if on one of the panels that you have it twice maybe

[urban warren]

go again?

Like if you need help again can you ping me?

[jade topaz]

Yes

[urban warren]

Sure, i'm sure someone else may help you if they see that you need help just in case i may not respond all the time

[jolly quail]

Only 5

[jade topaz]

How to get my new ticket

Menu

[urban warren]

Try to click on both of the purple circles and see if they do the ticket panel message is the same

[urban warren]

How to get back to it? or how to create a new one?

[jolly quail]

Yes they are the same

[jade topaz]

I want to add multiple

[jolly quail]

When i put/setup and send the panel to the channel it repeats that button

[urban warren]

You can click on the + next to the grey box to create another panel

[urban warren]

One second, let me see if i can see whats causing that

[jolly quail]

Ok ty

[jade topaz]

Where is this?

[jolly quail]

Panel config>panel

[jade topaz]

Pic

The category

[urban warren]

Try and go to the button panel in tickettool and click on the create ticket button and turn off the show button button for the purple button and see if that works

If that doesn't work, open a ticket under #🎫│make-a-ticket and someone from the Support Team will assist you

[jolly quail]

Okey, tysm, have a nice day!

[urban warren]

Did it work?

[jolly quail]

No : (

[urban warren]

I'm so sorry that it didn't work, someone from the support team can help you

[humble sequoia]

━━ a''s inquiry has been moved to a ticket ━━

[jolly quail]

Heyyy, it Works now!

[jade topaz]

Please help

I want to do a panel it doesn’t work

@urban warren

Welcome

[urban warren]

Alright!

[urban warren]

Go to the button panel and lick on create button and you can change the button name

[jade topaz]

I want a dropdown

[urban warren]

If you want a drop down, you will need to go to drop down style

[jade topaz]

Can I have pick?

[humble sequoia]

<:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706> Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on

First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

• Panel doesn't send? Make sure you have a valid emoji selected
• Option doesn't show up? Check if two options have the same panel in the DropDown Editor

$dropdown

[urban warren]

Yes

[jade topaz]

Now?

[urban warren]

Yes

You can pick

[jade topaz]

Can you send me the pic?

[urban warren]

Oh, not at the moment

[jade topaz]

I’m going to bed can you DM it to me?

@urban warren How do I open a ticket

[urban warren]

Yes

[urban warren]

#🎫│make-a-ticket

[jade topaz]

@urban warren

[urban warren]

Yes?

[jade topaz]

May I have a question

[urban warren]

sure

[jade topaz]

I know it is difficult, but I want to explain about the bot from the beginning so that I can open the ticket

[urban warren]

What about it?

[jade topaz]

I mean that you tell me how to use the bot because I do not know anything about it

[urban warren]

What do you want to know how to use?

Its pretty much just a bot that has tickets and things that you create

[jade topaz]

Well, I forget this question. If I use the bot from the computer or from the mobile phone, does this make a difference?

[urban warren]

nope, everything will still be and look the same

[jade topaz]

This is what appears to me when I want to send, what is the solution?

[urban warren]

Give tickettool admin perms

or if you don't feel comfortable giving it admin perms, you can give it view channel perms and send messages in channels perms

[jade topaz]

Does it mean that I give it to Admin Streeter?

[urban warren]

Admin streeter?

[jade topaz]

yes

[urban warren]

I don't understand what admin streeter is

[jade topaz]

I will try

[urban warren]

DId it work?

[jade topaz]

Yes

But until now, I did not learn about the bot settings, as it is a little complicated

[urban warren]

Alright! Have a great rest of your evening

[jade topaz]

hey i got the redeem code but where should i apply ?

[vague cosmos]

For premium? Dash.

[jade topaz]

ok ty

how to add multiple buttons ?

in ticket

i want to add 2 buttons and i got premium but i cant

hey

also

whats this ? i gave admin to bot still some errors plz help

[rustic gale]

Geez, i had an invalid emoji explanation and i don't know where i placed it

[jade topaz]

it says no permissions tho i gave admin

[rustic gale]

«Invalid emoji»

This means that you entered into an emoji field something that the bot doesn't recognize as a valid emoji.

Which emoji field? It depends on what's the action that causes the error message to appear. It's usually the Create Ticket button, or a dropdown emoji field if you're using dropdowns

Why doesn't the bot accept it as valid? That depends too. It's possible that

• you wrote text there, instead of an emoji (or in addition to an emoji)
• you entered a custom emoji code incorrectly
• you entered a code for a custom emoji from a server that the bot isn't in
• you're on iPhone and entered an emoji using the phone's emoji pad (use the emoji selector in the website instead)

[jade topaz]

k let me check

ehh it has admin perms still cant do it
i also gave more perms and refreshed it

[rustic gale]

That's what the invalid emoji error looks like from the website

[jade topaz]

do i need to add premium bot for this ?

[rustic gale]

What you have to fix is the emoji

[jade topaz]

yes i removed

emojis

[vague cosmos]

What happens if you add a Discord default emoji?

[jade topaz]

i add default one

[rustic gale]

See. It has an emoji followed by the word Ticket

[jade topaz]

wait let me create another pannel

[rustic gale]

Just remove the word Ticket and try again

[jade topaz]

ohh ok let me try it
ty

ehhh its working now

[jade topaz]

one last thing how do i add multiple buttons ?

for creating ticket

its the last thing i want

[humble sequoia]

Multipanels

For more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Panel -> Attached Panels

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[jade topaz]

what ?

can some one tell me how to add multiple ticket buttons ?

[civic wagon]

@jade topaz

[rustic gale]

First create the panels in the dashboard using this button

https://cdn.discordapp.com/attachments/1065154397358796800/1068354957687926894/imagen.png

[jade topaz]

with commands ?

[jade topaz]

ok done and

[rustic gale]

Then head to Panel Configs -> Panel -> Attached Panels and put them all together

[jade topaz]

ohhh

thanks man you guys are so helpfull

[young wave]

Hello there. I need help. I keep trying to assign a role but all I get is unknown. Why?

[rustic gale]

Because that's a channel mention, not a role mention

Channel mentions use #

Role mentions use @& instead

[young wave]

@&?

[rustic gale]

Yes, @&

For example, <@&642118166243311646> is <@&642118166243311646>

[young wave]

Yeah that did it lol

[jade topaz]

How to add a ticket to multiple

Also, I want a drop down

[humble sequoia]

<:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706> Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on

First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

• Panel doesn't send? Make sure you have a valid emoji selected
• Option doesn't show up? Check if two options have the same panel in the DropDown Editor

$dropdown

[gilded verge]

answer for dropdown
ticket to multiple...? finish your question because i don't understand

[elfin glade]

How can I put more than one button in a panel?

[humble sequoia]

Multipanels

For more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Panel -> Attached Panels

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[gilded verge]

@elfin glade

[elfin glade]

Thanks!!

[iron night]

Gave +1 Rep to @gilded verge

[jade topaz]

How to get the panel

Ticket

[gilded verge]

but how to create panel or how to send panel to the channel?

[jade topaz]

Create

[humble sequoia]

Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

Create a Panel

To create a panel we are going to need to head over to the Panel Configs Tab on the Dashboard.

Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and you are ready to get started with configuring your panel.
An example of a creating a panel is shown below.

Send the Panel to a Channel

Once the panel has been created, use the blue Send button and select the channel you want the panel to be sent to.

The Panel wasn't send

Use the </debug:ID> command to diagnose possible permission issues with the bot.

[gilded verge]

check

[jade topaz]

Where is category?

[humble sequoia]

How do I set what category tickets are created in?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to grant access to
4. Open the Category options menu
5. Select the categories of your preference
6. Save changes

[jade topaz]

Like this

[gilded verge]

i sent dropdown before,

[jade topaz]

What is the category?

[gilded verge]

Panel Configs->Dropdown Style, as in instruction 🤔

[jade topaz]

Can you attach a pic?

[jade topaz]

It doesn’t send in the channel

[gilded verge]

so now you sent panel and it works as you wanted, right?

[jade topaz]

I want it like this

[gilded verge]

but this is multipanel, not dropdown
check this:

[humble sequoia]

Multipanels

For more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Panel -> Attached Panels

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[jade topaz]

Where is the category? Can you attach a pic?

[gilded verge]

please read instruction...

[jade topaz]

And

[gilded verge]

"Where can I find this?
You can find this setting on the Dashboard -> Panel Configs -> Panel -> Attached Panels"

[visual maple]

opened a ticket no response for 3 days what to do?

[vague cosmos]

What is your issue?

[visual maple]

hello, accidentally sent money to the orbiter finance wallet, please forgive me, can you return my cash

[vague cosmos]

Ok that is something I can't help with, I assume you have a billing ticket open in #🎫│make-a-ticket?

@visual maple if so, you might eventually send a message in it, to kick it up.

[gilded verge]

this isn't even related to ticket tool :/
for BTC is 3HhKKAdb9eEvCe2tvzB8bAa8nebHY6qcPA and LTC MEQX3knLAuotrKnvk3HDNBK5gdRn6PZhHy so there is no way that ticket tool can help you

[vague cosmos]

^ oh, I had no idea about that (I don't even know how BTC works).

[gilded verge]

there is direct payment ^^, check last message in #🤖│bot-spam

[vague cosmos]

Yea I got TT with a lifetime license. ;D

[limber portal]

Is exporting settings server owner only?

[vague cosmos]

You mean the backup & restore feature? In that case, yes.

[grizzled hawk]

Is there a way to add a feature that counts how many people do tickets?

[jade topaz]

can iget bottrades pls i have 9%

[mellow sentinel]

Getting this whenever I use the botswitcher command

[vague cosmos]

Did you add the premium bot?

[mellow sentinel]

ah shit omg

[vague cosmos]

Was that the problem? 😛

[visual knoll]

Is there any way to pull information on tickets outside of tickettool.xyz? I'm working on a dashboard of sorts to pull in data from a number of different sources --- tickettool potentially being one of them.

[vague cosmos]

I don't think so, not sure if the bot is opensource too.

[visual knoll]

yeah i'd probably have to ask a dev some questions

[vague cosmos]

I think you have the most change on a reaction if you open up a ticket in #🎫│make-a-ticket.

[scenic root]

.

[indigo crag]

How do I make it to where anyone can make a ticket?

[wild spire]

the statistics page can be exported to csv

[pseudo ravine]

Hey there, I'm pretty sure by default anyone can make a ticket.

[elfin glade]

Hello, why i can't see the Claim button when someone open a ticket? Claim button is enabled and i have uploaded the panel

[indigo crag]

I’ve been trying to recently assign roles to tickets and I haven’t had any luck every time I add someone to the role they are not able to see the tickets made

[jade topaz]

Hi

هلا

Hi

[pseudo ravine]

Hey there, could you elaborate a bit more? Are you saying you're manually giving someone a Support Team role and they still can't view the tickets?

[pseudo ravine]

Hey there, claiming is a Premium feature

[indigo crag]

Yes!

[pseudo ravine]

Have you added the role as a Support Team role in the Dashboard?

[umbral delta]

How do I make it so a role is unable to make a ticket?

[pseudo ravine]

Hey there, unfortunately that's not possible

[wispy aspen]

hey i'm struggling with giving the bots the permissions it needs, even though they are already checked off

[pseudo ravine]

Hey there, is the bot sending an error message saying it needs a certain permission?

[wispy aspen]

yes

[pseudo ravine]

Have you tried giving it that permission in its integrated role?

[shut bolt]

It is

[pseudo ravine]

It is? I haven't seen it anywhere

[shut bolt]

You have two ways of doing it, way 1 is blacklisting the role globally (check the information below) which will make the role not to be able to use the role at all.
Option 2 is going to Panel Configs > Button Options > Create Ticket > Mark the role as disallowed

[humble sequoia]

Blacklist Roles

Any role you assign as a blacklisted role won't be able to use commands or reactions.

Selecting a blacklisted role

Go to your Dashboard ➞ Server Configs. There you will find the option to select blacklisted roles.
Note: Don't forget to save.

[wispy aspen]

maybe?? what is it??

[shut bolt]

Feel free to let me know if you've got questions on the matter, I'll be glad to guide you through

[pseudo ravine]

Ah. my apologies

[shut bolt]

It's fine no worries

[pseudo ravine]

Thank you

[iron night]

Gave +1 Rep to @shut bolt

[pseudo ravine]

Could you send a screenshot of the error message?

[wispy aspen]

yea hang on

[pseudo ravine]

No worries

[umbral delta]

Thank you

[iron night]

Gave +1 Rep to @shut bolt

[pseudo ravine]

You can do that by going inside the permissions of the category and giving Ticket Tool the View Channels and Send Messages permission. The image is an example of what it should look like.

[wispy aspen]

yea i'm pretty sure i did that but i'll double check

yea they're checked but i'm still getting the error

[pseudo ravine]

Could you send a screenshot of what you did then?

[wispy aspen]

sure hang on

[pseudo ravine]

Ah. I see the issue. You gave it permissions for the channel. It needs permissions for the whole category.

[wispy aspen]

ohhh so the bot as a whole?

[pseudo ravine]

That would probably work, but I would recommend to give the permission inside the category just in case as well

Giving it permissions in the role and category won't hurt

[coarse spruce]

is there an after support review? Like you close the ticket and it asks how they rate the support etc

[dry mica]

hiya, i have the bot in my server for me and my friend to use with others who wish to open a ticket with either one of us (we both have separate panels), yet he keeps talking in my tickets no matter how many times i tell him not to, how can i remove his permissions to see into my panel but leave him so he can still see tickets opened with his own

[wispy aspen]

what do you mean by category?

[dry mica]

(if that makes sense)

[pseudo ravine]

Hey there, did you add a Support Team role that your friend has?

[dry mica]

I don’t have any support team roles added, we both just have the @jade topaz role on my server

i hope that didn’t ping anybody

[pseudo ravine]

In the error message, it shows the Important category, you'll need to change the permissions in there. Just right click on the category name and then click on Edit Category

[wispy aspen]

ohhhh i see. lemme try that

[pseudo ravine]

Does the owner role have the Administrator permission?

[dry mica]

No, i’ve removed that

[wispy aspen]

perfect, it worked! one more question: if i only want certain roles to be notified with the ticket role, where do i edit that?

[pseudo ravine]

Did you add an Additional Role by chance?

[dry mica]

No

[pseudo ravine]

There may be an easier way, but I found that you could edit the Message Panel message to include a role ping. Dashboard > Messages > Edit Ticket Message > Message Content

[pseudo ravine]

Then I'm gonna assume it's an issue with how the permissions are setup in the channels and/or category. Perhaps you gave a role View Channel and Send Messages permission that your friend has

[wispy aspen]

where do i find the message panel? online?

[pseudo ravine]

It's on the Dashboard

https://tickettool.xyz/manage-servers

[wispy aspen]

ah ok thank you!!

[pseudo ravine]

You're welcome, glad I could help!

[wispy aspen]

will this alert owners, admin etc if someone creates a ticket?

i want this to alert my mods if that makes sense

[pseudo ravine]

You can make Ticket Tool ping any role, assuming it has the permission to do so. In case you don't know, I would add it as <@&roleID> inside the message so it pings

[wispy aspen]

ah ok thank you!!

[iron night]

Gave +1 Rep to @pseudo ravine

[pseudo ravine]

You're welcome, glad I could help!

[wispy aspen]

will it look like a hashtag in the preview?

[pseudo ravine]

It should look something similar to this, if that's what you're wondering

[wispy aspen]

how should the role id look in the panel while writing it out?

nvm got it

ok i promise this is the last question lol. i edited the panel message. do i need to re-add the ticket? if so, how do i do that??

[pseudo ravine]

It won't update current tickets, it'll show the new message content in future tickets

[wispy aspen]

no like what you look at before you open it

[pseudo ravine]

Could you elaborate a bit more?

[wispy aspen]

i updated this but it’s not showing up

[pseudo ravine]

You can't edit the message content of a Panel Message. Once someone clicks on Create Ticket, it'll show the new message content you saved

[wispy aspen]

ohhh ok

lemme try that

it didn't work. i edited the "to create a ticket" wording

[pseudo ravine]

Edit the message above the Embed Editor

[wispy aspen]

i did and it didn't show on discord

[pseudo ravine]

Did you save changes and create a new ticket after saving?

[wispy aspen]

i saved, i'm trying to figure out how to make a new ticket "opener" if that makes sense (like where they open the ticket)

i went to / add and i didn't see anything

[pseudo ravine]

Are you trying to make another one of these?

[wispy aspen]

replace it i guess since i made edits

[pseudo ravine]

I don't believe you need to replace it

[wispy aspen]

well the original one isn't showing up with the edits

[pseudo ravine]

Could you send a screenshot of what you edited in the dashboard?

[wispy aspen]

yea hang on

[pseudo ravine]

That's the panel message (where the user clicks to create a ticket), you can't change that message content. Instead of clicking on Edit Panel Message, click on Edit Ticket Message in the bottom right area of the list of messages

[wispy aspen]

oh danget sorry

[pseudo ravine]

No worries

[wispy aspen]

the message is fine. that works. the one i sent is the one with issues

[pseudo ravine]

Which one?

[wispy aspen]

this one

it never updated unless i need to make a new one

[pseudo ravine]

I don't think the Panel message is related to this issue

[wispy aspen]

now i'm confused

[pseudo ravine]

Click on this button, and then send a screenshot of what your Message Content looks like

[pseudo ravine]

If you scroll up, there should be a box that shows {user} welcome!!, you can add your pings into that message

[wispy aspen]

pings?? i'm not having trouble with the pings...i'm having trouble with the message that's not updating. i might just delete the old one and put a new one in. it's not a huge deal

[pseudo ravine]

I thought that you were trying to ping your mods when a ticket gets opened?

[wispy aspen]

no i already got that done...i was sending a photo saying that the message from the dashboard wasn't matching up with the one on discord and if i had to delete the old one

the message before the ticket

[pseudo ravine]

Oh, my apologies. Then yes, you will need to resend the message

[wispy aspen]

ok what command?

[pseudo ravine]

I don't know if there is a command, however, if you click on Menu at the top of the screen it'll bring you back to the panel menu and you can click on Send

[wispy aspen]

ok cool got it

[pseudo ravine]

Did that fix everything?

[wispy aspen]

yea

[pseudo ravine]

Alright, glad I could help. Sorry about it taking so long, I thought you were still having issues with adding the pings inside the ticket message

[wispy aspen]

no worries, it's all fixed

[pseudo ravine]

❤️

[potent oracle]

I am trying to do the command, and it says the command isn't enabled, how do I enable it?

Edit: Never mind found where to enable it.

[proud kelp]

Hello guys if I delete a message in a discord chat that is created with ticket tool,will ticket tool save it or not

will the ticket log have the deleted message

[urban warren]

If you delete a message in a ticket, on the log, the deleted message won’t show up

[umbral delta]

Is there a way to change the bot pfp?

[vague cosmos]

No.

In the future you might with premium.

[umbral delta]

Okay, thank you

[iron night]

Gave +1 Rep to @vague cosmos

[coarse spruce]

Bumping this

[vague cosmos]

I believe not, but can always make a suggestion for it.

[jade topaz]

Hi

Help please

@vague cosmos

Helppppp

[gilded verge]

hi, use another browser

there is no need to ping others, just wait for help

[jade topaz]

I used google and safari

[gilded verge]

try to update them

[vague cosmos]

I'm at work, can't help rn

[jade topaz]

Oh

[jade topaz]

They alr done

[vague cosmos]

Clear cache

[jade topaz]

Wdym by cache?

Hi ? @vague cosmos @gilded verge

[vague cosmos]

https://support.apple.com/en-us/HT201265

[gilded verge]

i said before don't ping others

[jade topaz]

Done .

[jade topaz]

First how to invite ticket tool premium

Fast I need to go

[humble sequoia]

Inviting and Enabling Premium Bot

The first thing you will need to do is invite the premium bot, an invite can be found here

Once the bot is in your server we will head to the dashboard and manage your server. When you are managing your server, you want to head into "Server Configs" then click the drop down menu under "Select the bot you would like to use on this server" then click "Ticket Tool#6207" and then save.

[gilded verge]

there is no need to rush, you can do this later too, can help

[jade topaz]

Ty

Thanks @gilded verge

[iron night]

Gave +1 Rep to @gilded verge

[jade topaz]

Hmmm ?🙃

[vague cosmos]

Try another internet connection

[jade topaz]

Don’t have

I trought it from too long time from router but it didn’t work too

[vague cosmos]

Turn phone off and on?

[jade topaz]

Hm ok

[jade topaz]

Not work

[vague cosmos]

You did clear the cache too?

[jade topaz]

If I did this it will not make me connect to dis in the ticket tool

[vague cosmos]

It will?

You can join without being in the dash logged in

[jade topaz]

Hm but I can’t manage my server

If I do this it will not manage my server

[vague cosmos]

If you login again after, you should see the server

[jade topaz]

ok now I switched from another phone

But I can’t login discord on it

[vague cosmos]

Try another browser

Not the built in one

[jade topaz]

Done thank you very much

[iron night]

Gave +1 Rep to @vague cosmos

[jade topaz]

But why it don’t work in my phone ?

[compact trellis]

pro>?

[jade topaz]

Give ticket tool administrator

That’s all

يابا اعمل اللي بقلك عليه والثقه فالله نجاح

[compact trellis]

pro im I've already given it to him.

[compact trellis]

يعم عربي

[jade topaz]

لول

[compact trellis]

بس انا عطيتو اونر

[jade topaz]

اديلو رتبه فيها ادمن ستراتور

[compact trellis]

طب بجرب

[jade topaz]

طيب

انا هقفل دلوقت رائح

[vague cosmos]

Dunno

[opaque notch]

hello, ive heard there is a way to get 12 hrs of ticket tool premium by voting. is it true? if yes how can i do so

also i would like to customise my tickets to request info before opening a ticket

also how can i get the bot to ping staff roles when a ticket is opened

[gilded verge]

Hi, please go to #🤖│bot-spam (or to your server) and use $vote or /vote
Then vote in Top.gg and BotsForDiscord. Vote on both sites and after 12 hours do the same again.
You need minimum 6 votes to redeem premium ($vote redeem) | 6 votes = 3 days of premium

[gilded verge]

describe of what you mean, or example 🤔

[humble sequoia]

Mentions

Within all the messages the bot sends (both embeds and text) you can mention either channels, roles, or even users, these mentions will only send a notification to the user if they are used within a text field, e.g: a role mentioned in an embed won't ping at all the users who have that role.

For mentioning a role you can use one out of three options:
{@Role Name} ➞ Which is Case Sensitive.
{RoleID} ➞ Replace RoleId with the Id of the role you are trying to ping.
<@&RoleID> ➞ Discord's native syntax to ping roles.

<#ChannelID> ➞ Mention a channel by its ID.
<@UserID> ➞ Mention a user by its ID.

[gilded verge]

Panel Configs->Ticket->Edit Ticket Message->add mentions to Message Content

[jade topaz]

What is that mean

[vague cosmos]

That I have no idea.

[jade topaz]

Ok thanks for help

[iron night]

Gave +1 Rep to @vague cosmos

[wild spire]

@analog yew how was your premium purchased?

[jade topaz]

Hey can someone help

Ima make any supporter to join server and let me know how to make ticket like this

[jade topaz]

@vague cosmos how to do this

[vague cosmos]

I don't have time to help rn

[humble sequoia]

Multipanels

For more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Panel -> Attached Panels

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[jade topaz]

What is this

When can u help ?

And when u end what u do can u do like this for me !?

[jade topaz]

@vague cosmos

[vague cosmos]

I don't have time.

[jade topaz]

When will u have !?

[timber kernel]

Have you followed that guide?
In short:
Create for each button you want a new panel.
And attached them to the first one using Attached Panels in the Dashboard.
That is all you need to do in the first step.

• send the main panel again to your channel

[vague cosmos]

@jade topaz does the above help? ^

[jade topaz]

I don’t think

[vague cosmos]

Can you tell me what doesn't work? As the instruction of Tux is pretty clear.

[vital ginkgo]

Failed to send: Access Denied (Ticket Tool doesn't have permission to view or send into this channel)

[vague cosmos]

Hey! Can you confirm that Ticket Tool has permission to view the channel and send messages?

[vital ginkgo]

Failed: Invalid Form Body components[0].components[0].emoji.name[BUTTON_COMPONENT_INVALID_EMOJI]: Invalid emoji

[vague cosmos]

Can you send me a screenshot of the dashboard, where you get the error?

[vague cosmos]

And this error?

Are you trying to edit a button?

If so, can I see a screenshot of the full dashboard?

[vague cosmos]

Ok, can you confirm that the required permissions are given in Discord?

The following permissions are needed.

[vital ginkgo]

I did it all

[vague cosmos]

Can you do $debug in the channel you are trying to send a message in by Ticket Tool and send a screenshot of the response?

It should look like this, but with details about your server.

[vital ginkgo]

How do I put the logo like this

@vague cosmos

[vague cosmos]

No need to ping me. 👍🏻

But you should be able to do that here iirc: https://tickettool.xyz/dashboard/859522749575069746/configs#pc-menu/pc-messages/pc-message_panel

[jade topaz]

My phone don’t open ticket tool panel

[vague cosmos]

Hmm, I'm currently limited in what I can do. Give me ~10 minutes.

[jade topaz]

Ok

[vital ginkgo]

Ok, what should I do?

https://discord.gg/sFgKMa9c

[vital ginkgo]

Can you give this robe to teach me how?

@vague cosmos

[vital ginkgo]

؟؟

[vague cosmos]

@vital ginkgo there is no need to ping me, can you explain what you mean?

[vital ginkgo]

Liver put the logo on the ticks.\

[vague cosmos]

@jade topaz open the dashboad > panel configs > Panel > Edit Panel Message

[vital ginkgo]

I saw a server, journalist, logo, the same bot. No, I have it.

[jade topaz]

I can’t see anything lol

[vital ginkgo]

Can you come to me for this rum? Because I understand you.

[vague cosmos]

I'd suggest you to open a ticket in #🎫│make-a-ticket so someone of the Support Team can assist you.

@vital ginkgo same goes for you, I think that - in your case - opening a ticket to the Arabic team is the best, assuming that is your native language.

[cosmic oracle]

.

[vague cosmos]

Hi, do you need any help?

[jade topaz]

Hi

Can u do it for me I will be good @vague cosmos

[vague cosmos]

No I'd suggest you to open a ticket so support can assist you.

[jade topaz]

They don’t talk

Ar and en don’t talk

Bruh

[vague cosmos]

You need to be patient, they are all voltuneers.

But having a computer makes it easier to use the dashboard, mobile devices are just very limited.

[hazy gazelle]

can ticket tool do this

the rating thingy

[vague cosmos]

No, but I believe it's a feature that is being requisted.

[hazy gazelle]

hmm so how do i get it? if possible

[vague cosmos]

On this moment it's not a feature.

[hazy gazelle]

oh noted

[vague cosmos]

But feel free to suggest it using s!suggest in #🤖│bot-spam.

[gilded verge]

suggestion about rating was sent earlier ^^ <#💡│suggestions message>

[vague cosmos]

Thanks, somehow I wasn't able to find it.

CC: @hazy gazelle

[iron night]

Gave +1 Rep to @hazy gazelle

[gilded verge]

//you said 'thanks' and in the same message mentioned user, that's why ^^

[hazy gazelle]

thank @vague cosmos

[iron night]

Gave +1 Rep to @vague cosmos

[hazy gazelle]

gave it back 🤣

[shut bolt]

No need, it's part of the development roadmap

[vague cosmos]

Is there a public roadmap? Also thanks!

[iron night]

Gave +1 Rep to @shut bolt

[jade topaz]

does anyone know why i cant config my server Ticket tool on the web?

[shut bolt]

There's not really a public one yet, usually our Developer will post the released changes to #📣│premium-news and #📣│bot-news

[jade topaz]

if i click the button it doesnt open anything it just not opening

[vague cosmos]

@jade topaz hey, what button do you mean? Can you send a screenshot?

[jade topaz]

the manage button doesnt work

[vague cosmos]

Are you the server owner or do you have administrator permission?

[jade topaz]

admin

[vague cosmos]

A role called Admin I assume, does it have Administrator permission in Discord?

[jade topaz]

yeah

so what permsissons do i exactly need?

[vague cosmos]

Administrator should normally be fine, can you ask the server owner to access the dashboard, go to Server Configs and add the admin role as Dashboard Role.

[jade topaz]

okay

hes afk right know so il wait

[vague cosmos]

What happens if you use this link, do you get redicted to the dashboard of your server?
https://tickettool.xyz/dashboard/859522749575069746/configs

[jade topaz]

Yeah and the one i am Admin in

[vague cosmos]

You are able to manage it then (the one where you are admin)?

[lost kestrel]

@lament sandal Can you please help me add the ticket bot to a server?

[vague cosmos]

Rule 4, but what is the issue you have?

[lost kestrel]

Sorry to violate that rule, Tho I really don't know how to add the ticket bot to my server and set it up can you please help me? I haven't used this in a while.

[stark rune]

1. Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

2. Create a Panel

To create a panel we are going to need to head over to the panel configs on the dashboard.
Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and your ready to get started with configuring your panel.
An example of a creating a panel is shown below.

3. Send the Panel to a Channel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard.
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq.
An example of a sending a panel is shown below.

Having a Problem Sending the Panel?
Do $debug in a channel with Ticket Tool and make sure it has all the necessary Discord permissions.

[vague cosmos]

@lost kestrel there you go.^~^

[lost kestrel]

okay thanks

[vague cosmos]

No worries, if you need any help feel free to ask.

[lost kestrel]

Okay.

[velvet ruin]

Hello, can someone guide me to talk about the support? I need help

[vague cosmos]

Hey! You can ask your questions here for community support or #🎫│make-a-ticket for support from the staff.

I am happy to assist you here, if I can. 🙂

[velvet ruin]

Ok thanks, yesterday I bought a challenge so far I haven't received the email with my credential

@velvet ruin

[vague cosmos]

Has this to do with Ticket Tool? 🤔

[velvet ruin]

I don't know, that's why I write here to see how I can contact the support team to help me

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[lost kestrel]

How do i set a ticket's info?

[vague cosmos]

What do you mean by that?

[lost kestrel]

Like wait

[vague cosmos]

I'll be AFK and may respond slower.

[lost kestrel]

I meant like

how do i add buttons

[lost kestrel]

ok.

ping me when you're back

[surreal kestrel]

I'm not finding the "ticket starting number" or "ticket count" option that I've used before. basically i want to start the count at 1000 (such as ticket-1000 rather than 0001)

It used to be in panel config - general

Nevermind. It's a button at the top of the page now.

Crisis averted 😂 - I looked for that for like 30 minutes

[vague cosmos]

@lost kestrel dashboard > panel configs > panel

[lost kestrel]

okay thanks

thanks @vague cosmos

[iron night]

Gave +1 Rep to @vague cosmos

[vague cosmos]

GG.

[lost kestrel]

thanks @vague cosmos

[iron night]

Gave +1 Rep to @vague cosmos

[vague cosmos]

No worries. 🙂

[iron venture]

can i make ny bot when it send $close the ticket closed?

[vague cosmos]

You want another bot, to respond to your bot?

So if bot A says $close, TT closes the ticket?

[iron venture]

yes @vague cosmos

[vague cosmos]

I don't believe that is possible.

If I remember correctly, bots are not allowed to respond to other bots.

[shut bolt]

Yes, head to your Server Configs and whitelist the bot's ID you want Ticket Tool to listen commands from

[shut bolt]

It is but must used carefully jajaja

[vague cosmos]

Isn't that API abuse or some stuff?

[iron venture]

thx a lot

[shut bolt]

Whose API are you referring to

[vague cosmos]

Idk, but I always tought bots are not allowed to react to bots

cause api or something? idk, I no dev.

[shut bolt]

It's a good practice to not allow that, we enabled it since many servers code their own bots in order for them to include it into their workflow

And so far it hasn't led to misuse, it isn't enabled by default and only users who can access the dashboard can allow it, so shouldn't be chaotic

[vague cosmos]

Hmm, true story.

[lilac sentinel]

hello
how i solve this problem

[timber kernel]

You need to have admin permissions or an admin (or the owner) add one of your role to the dashboard roles via the dashboard.

[lilac sentinel]

tnx

[sly root]

Hey guys, I'm struggling to find the option to auto delete a ticket when closed... am I just being blind or is this not a possibility? I don't want a new closed ticket channel created every time a ticket is closed.

[shut bolt]

Panel Configs > General Options > Disable Two Step Ticket

Once the ticket is closed, after 5 seconds more or less it should delete

[sly root]

Perfect! tysm

[shut bolt]

[lost fractal]

hello, is editing the message of panels a premium feature or something? because i can't type in the "message content" box on mobile or desktop

[gilded verge]

hi, yes, in panel message message content required premium, but in ticket message you can edit message content without premium

if you see a shaded box or an emoji , then it require premium

[lost fractal]

ahhh, i see. thank you!

[jade topaz]

Hello there. 🙂
We recently set up Ticket Tool on our server and we asked ourselves if renaming the tickets might be responsible for the fact that the histories in those tickets are not visible anymore to our users.
We renamed some of them from default names like "ticket-0004" to "ticket-0004-test", after they we're created of course, while we were still using them for support.
We asked ourselves if this correlates.

[gilded verge]

Hey hey, if i understand correctly then no, this isn't related to your changes,
please go to Panel Configs->Permissions->Edit opened Ticket Owner Permissions->change Read Message History to ✅

[jade topaz]

Thanks for the answer. This will help us in ruling out renaming as a problem. We will try your solution. Thanks again. 🙂

[jade topaz]

Your solution worked. Thanks for the help.

[gilded verge]

im glad i could help ^^

[royal canopy]

Hey I'm getting this while I'm trying to create a ticket with my alt. Idk what I've missed. Please help me

[gilded verge]

Hi, please make sure this user's role is not blacklisted (Server Configs->Blacklist Roles)
or in Disabled Roles (Panel Configs->Buttons->Edit Create Ticket Button->Disabled Roles)

[royal canopy]

It worked ty 😄

[iron night]

Gave +1 Rep to @gilded verge

[jade topaz]

Hello

in ticket creation, i have enabled ticket to be created for @ everyone, and then i want to blacklist some roles from being able to create the ticket. Is that possible to disable Some of the roles to not be able to make ticket even tho @ everyone can make that ticket ?

[vague cosmos]

Add them as blacklisted role? Server Configs > Blacklist Roles

@jade topaz ^

[jade topaz]

yah but then it would remove them at all times

its more like, lets say there are tiers in our discord, so i would like to disable simple support button for the ones who have VIP

something like this but this doesnt seem to be working

[vague cosmos]

What about the second way mentioned by miro?

Then you can disable a button per role.

[gilded verge]

blacklist roles means they can't do any interactions with ticket tool, so this isn't the same as disabled roles

on your screenshot problem is that you've enabled Support Team Only so neither Allowed nor Disabled roles will work because Support has priority

[lost kestrel]

Hey

I need some help.

[vague cosmos]

Don't ask to ask, just ask.

[lost kestrel]

How do I add more buttons to the ticket tool?

[humble sequoia]

Multipanels

For more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Panel -> Attached Panels

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[lost kestrel]

thanks.

[lost kestrel]

It says no results

[vague cosmos]

What?

[lost kestrel]

Like in the attached panels

[vague cosmos]

You need to add them yourself

[lost kestrel]

How?

??

[vague cosmos]

There? Or follow this? It's pretty clear.

[lost kestrel]

oh

wait.

It says no results

[gilded verge]

because you need to create another panels if you want to add them there...

[lost kestrel]

oh okay

bruh i have to set it up again

[gilded verge]

no, you can just duplicate/clone this one

[lost kestrel]

would you mind helping me add those buttons on the server, like i cannot do it by myself

[vague cosmos]

You can, I'm not doing it for you.

[lost kestrel]

😑

i guess ill just leave the button alone

[vague cosmos]

Or you just make multipe panels, and then add them together at the message earlier.

[lost kestrel]

Last year a helper in the server helped me by joining the server and did everything and left

[vague cosmos]

I'm a normal user and you can do it yourself. You learn from that too.

[lost kestrel]

Aren't you a helper tho

OH BRUH

[gilded verge]

from what i know, Ticket Tool Staff does not join other servers to do something for someone else, you need to do yourself

[vague cosmos]

If you let others do everything for you, you never learn how do it and will ask the same question again and again.

[gilded verge]

you just need to create other panels and add them to this first panel where you want buttons
fast example:

[lost kestrel]

i know how to create a panel

its too much of work eh just leave it

[vague cosmos]

sigh it takes 10 minutes and you have what you want? You need to put some time in it.

Berlin wasn't build in a day either.

[lost kestrel]

.

[jade topaz]

Question/Issue ⇒ Good afternoon!
I need a custom bot that I don't know how to configure.
The bot needs to calculate, deliver the pix key, ask for the customer's nickname.
I sell robux and wanted to automate my server with this bot.
there is a server with your bot that is like this and I wanted it too.

[jade topaz]

Custom commands can probably do something close to that but delivering the product im not sure

Best course of action would be develop your own custom bot or find someone to do that for you

[jade topaz]

You don't need to deliver the product, I deliver it myself.
I just need the bot to ask questions and send my pix key that's all.

[jade topaz]

Oh just go into custom commands then and do like $pix or something and it'll send ur key in the chat

[jade topaz]

YES, but there's a bot here on the ticket on a server where we don't need to use any command, just click on next which gives the pix key

You can create a panel and attach a button to it

& have that open a ticket

[jade topaz]

ok thanks i will see if i can

[iron night]

Gave +1 Rep to @slate rock

[vague cosmos]

What? We told you what to do.

[lost kestrel]

ok

[short flare]

How do I put the ticket tool on the channel?

[humble sequoia]

How do I send a panel?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to send
4. Indicate to which channel it should be sent to
5. Send the panel

[gilded verge]

check

[jade topaz]

I've bought ticket tool premium through discord (proof is attached) but when I go onto the subscriptions page, it says I have none

[gilded verge]

if via discord then you should go to User Settings->Subscriptions

[jade topaz]

Hello guys ! i doesn’t see the "Membership Screening", anyone can help me ?

i want to setup the Rules screen but i can’t find the Membership Screening i the community settings..

[humble sequoia]

@jade topaz

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[jade topaz]

mm idk i just need help, what should i do ?

[vague cosmos]

https://dis.gd/support

@jade topaz ^ Contact Discord, they can help.

[jade topaz]

thx i’ll do it

thanks @vague cosmos

[iron night]

Gave +1 Rep to @vague cosmos

[vague cosmos]

No worries, good luck!

[jade topaz]

still works same, everyone can make tickets. and the roles that are "disabled" still can create tickets.

[vague cosmos]

Do you have roles which can make tickets and roles who can't and does a user have both roles?

[jade topaz]

yes

because one of roles are @ everyone

[vague cosmos]

I am pretty sure a whitelist (allow) overrides a blackist (deny).

I would work with channel permissions inside Discord, in your case.

[jade topaz]

yah figured :/

uhh yah wanted to stack up all on same pannel

[craggy geyser]

You are correct

[vague cosmos]

Thanks for the confirmation, Swift.

[iron night]

Gave +1 Rep to @craggy geyser

[vague cosmos]

I don't think - in the way you want - it's possible to do that because of the overrides.

[craggy geyser]

No worries

[broken apex]

ticket support isnt working here?

[wild spire]

it should?

[tidal sleet]

How to add other button in my ticket?

example:

[humble sequoia]

Multipanels

For more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Panel -> Attached Panels

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[tidal sleet]

i cant

I uploaded buttons by panels to 2 or 5 and it doesn't work either

[tidal sleet]

I can xD i solved it

[shut bolt]

You need to create more panels @tidal sleet

Oh nvm

[shut bolt]

I misread this lmao

[tidal sleet]

xD

[tawny sail]

hy guys

i create a account to test the ticket and this happen

[dense prawn]

create a panel

it’s easier then using a command to open a ticket

[tawny sail]

i create

i click in the button to create and this happend

[dense prawn]

how do u make a welcome message when someone opens a ticket?

[tawny sail]

if i give me the adm perm, i can create normally

[tawny sail]

panel on the website

[dense prawn]

can’t give everyone admin if ur planning to open tickets w a command

[dense prawn]

thanks bro

thanks @tawny sail

[iron night]

Gave +1 Rep to @tawny sail

[dense prawn]

lol

[tawny sail]

what permission does my role have to have to stop giving error?

[covert swallow]

It depends on the error youre getting

[tawny sail]

.

[tawny sail]

i create a account to test the ticket and this happen

[covert swallow]

It wouldbe an issue with the button permissions for that panel

One of your roles is disallowed for that button, or the entire panel

[dense prawn]

add me to ur server

[tawny sail]

where is this setting

[dense prawn]

i could probably help

[covert swallow]

Depends on the button, and if its an issue with the whole panel or not

Noah I can handle it

[dense prawn]

Alr mb gang

[covert swallow]

Also make sure to read the channel description

[tawny sail]

it's in Portuguese

[covert swallow]

Are you staff on that server?

[tawny sail]

i create them

but don't have peoples

just me

[covert swallow]

Do you have access to the dashboard?

[tawny sail]

yes

[covert swallow]

What's the server ID, I'll take a peek to see what needs to be changed

[tawny sail]

where i see the server id

[humble sequoia]

How do I get the ID of Roles/Channels/Emojis?

Ticket Tool has a useful command that helps you get the ID of various things like channels, roles, emojis, and your server.

Just use the command </id:1029797400174399546> <#channel/@role/:emoji:>. Now copy everything, including the brackets <...>, to your dashboard (or wherever you want it)
If you want the server ID, just use the command without any option.

Examples:

Server ID: $id ➝ 509192800865353738
Roles: $id @Role ➝ @humble sequoia
Channel: $id #channel ➝ #🤖│bot-spam
User: $id @user ➝ @copper owl
Emoji: $id ➝ ![ttonline](https://cdn.discordapp.com/emojis/818757771310792704.webp?size=128 "ttonline")

━━ User's inquiry has been moved to a ticket ━━

[dense prawn]

my welcome message ain’t working

for when people open tickets

[gilded verge]

what exactly is not working? you mean they can't see this message?

[dense prawn]

i saved it and i went to test it and the message I have never popped u;

[gilded verge]

could you send screenshot? just to confirm 🤔

[dense prawn]

suree

[dense prawn]

help nvm i figured it out

[tawny sail]

@dense prawn all is working 😌🤌

[uneven lake]

Hey guys, bit of a noob question here. The $add command doesnt work for me. After using the command the Ticket Tool says the user was added successfully, but they are not

[dense prawn]

give them a role where they can see the tickets.

[vague cosmos]

Does TT have permission to manage the permission of the ticket channel?

[vague cosmos]

I'm pretty sure they don't want the user to see all tickets, so that is why they use the $add command.

[wraith forum]

how do I set up multiple options for a dropdown menu on ticket tool?

[humble sequoia]

<:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706> Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on

First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

• Panel doesn't send? Make sure you have a valid emoji selected
• Option doesn't show up? Check if two options have the same panel in the DropDown Editor

$dropdown

[vague cosmos]

@wraith forum ^

[wraith forum]

i saw but was confused

I got it tho

[vague cosmos]

Thats nice! 🙂

[vague cosmos]

Hey, what are you trying to do?

Dashboard > Panel Configs > Click the + right top > Create panel

Okay and you want to send it in your Discord?

You want to send the panel message to a channel in your server, right?

Dashboard > Panel Configs > Select the panel > Send > Choose channel > Send

[vague cosmos]

In that case, follow this.

If you told me that earlier, I shoud have linked it for you: https://tickettool.xyz/dashboard/

https://tickettool.xyz/dashboard/1101864321094525030/configs#si-serverInfo

That one should work.

[jade topaz]

How do I make one embed for both panels (general support and ia support)

Instead of 2 seperate embeds, I want one all together

[humble sequoia]

Multipanels

For more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Panel -> Attached Panels

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[vague cosmos]

@jade topaz ^~^

[jade topaz]

I have 2 panels, but only 1 appears

[vague cosmos]

Did you add the other panel as attached panel as shown in the steps above?

[vague cosmos]

You should be able to attach the second panel to the first one.

Dashboard -> Panel Configs -> Panel -> Attached Panels

Otherwise, can you send a full screenshot of the dash?

[vague cosmos]

Select the General one, save and send panel 2.

[jade topaz]

Says this

But nothings there

Still only lets me attach one panel

[vague cosmos]

Hmm, I'm currently kinda limited. I'd suggest you to open a ticket in #🎫│make-a-ticket so the support team can assist you.

[soft rock]

Hello guys. Do you know if it's possible to send an automatic message after a user has opened a ticket ? Thanks in advance !

[vague cosmos]

Hey @soft rock,

You should be able to edit the message that is being send when a ticket got opened. Is that what you want?

Dashboard > Panel Configs > Messages> > Edit Opened Message

[soft rock]

Thanks for your answer ! It's not exactly this. This message, not many users pay attention to it. I want a new message to be written like the following screen:

[vague cosmos]

I don't think that is possible, but you can mention the user up on ticket creation.

If you add {ticket.owner} it will mention the user who opened the ticket. See the example on the screenshot.

[soft rock]

Thanks a lot bro !

[vague cosmos]

No problem, happy to help!

[vague cosmos]

@jade topaz I'm not sure if you made a ticket or not, but I do have some more time.

What did you do so far?

[modern iron]

Hi, can someone tell me how I allow more that one ticket at a time from same user ?

[vague cosmos]

Dashboad > Panel Configs > Limits > Open tickets each user > Change the number.
@modern iron

[modern iron]

Thank you

[vague cosmos]

Your welcome!

[jade topaz]

this happens

nvm ^

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[frozen matrix]

How long does it take for premium to be put onto the website?

[vague cosmos]

What do you mean exactly?

[frozen matrix]

Bought premium from discord on a server

still says it's free

[wild spire]

press that “sync” button

[frozen matrix]

Thanks :)

[frozen matrix]

It's possible to add more buttons right?

[humble sequoia]

Multipanels

For more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Panel -> Attached Panels

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[vague cosmos]

That should do it. 👍🏻

[frozen matrix]

Thanks

[vague cosmos]

No worries. ❤️

[digital heath]

hello, is there a way I can see historical actions on tickets?

[vague cosmos]

What do you mean by "historical actions"?

[digital heath]

Which user opening / closing tickets?

[vague cosmos]

@digital heath:

Dashboard > Panel Configs > Logging

[digital heath]

if i had it switched off before, is it not possible to find historical actions?

[vague cosmos]

I don't think so.

[digital heath]

thanks!

[thick laurel]

It says I dont have access even tho I have admin perms? I could access it before 6hr + I can access other servers but not this

[vague cosmos]

Ask the server owner to add your role as dashboard access

[thick laurel]

Huh? Is it something like new feature?

[timber kernel]

Run
/permissionlevel
to double check you perms.

[thick laurel]

Its 0, how did it change or what is it? Never heard of it and its happening me first time nor did the other server did something like this i just had admin perms but I can access them

[timber kernel]

It seems someone revoked your admin perms.
You need to talk to the owner in that case.

[thick laurel]

So only owner can do it?

Or any other admin

I dont mean the role because I have admin perms

[timber kernel]

The bot shows something different. So yes, the owner should double check your Discord role.
0 means you don't have access to the dashboard.
You need to be owner or have global admin perms in the server.
As an alternative you can use dashboard roles in Ticket Tool.

[jade topaz]

how to ticket autoclose when user dont send any messages?

[vague cosmos]

Automations is a premium only feature.

@jade topaz ^

[jade topaz]

😦

[vague cosmos]

You can get free premium by voting too. See $vote in #🤖│bot-spam.

[vague cosmos]

Hey @weak bison regarding your question, you are trying to edit a button right?

[turbid halo]

@vague cosmos Brother, please, how do I edit the a ticket message?

[vague cosmos]

Dash > Panel Configs > Messages

[turbid halo]

ok

[vague cosmos]

Also, there is no need to ping me with a question @turbid halo. If I see it, can answer. 🙂

[sinful root]

I Nedd Helper Arbaic

[vague cosmos]

You can open a Arabic ticket in #🎫│make-a-ticket or ask your question in Arabic and I can try to help with Google Translate.

@sinful root كيف يمكنني مساعدك؟ سأستخدم ترجمة Google للتواصل معك.

[sinful root]

@vague cosmos

This Ticket Prumuim ?

[vague cosmos]

يا! يبدو أن هذا روبوت آخر ، يحتوي Ticket Tool Premium على "تذكرة ذهبية" كأفاتار.

[vague cosmos]

إذا كانت الرسالة الأولى من نفس الروبوت - والتي لا يمكنني رؤيتها - فهذا يعني أنه لا يمكننا مساعدتك في ذلك هنا.

[sinful root]

@vague cosmos لا بس هيا ticket toll

[vague cosmos]

هل يمكنك إرسال لقطة شاشة حيث تظهر الرسالة الأولى (مع الأزرار) اسم الروبوت؟ لذا يمكنني أن أؤكد أنه روبوت آخر.

[sinful root]

@vague cosmos

[vague cosmos]

لا حاجة إلى ping لي في كل مرة ، أرى رسائلك. 🙂

[vague cosmos]

هذه أداة التذاكر ، ما هو سؤالك بالضبط؟

[sinful root]

This Ticket Purimin ?

[vague cosmos]

That is the free version, but I think it's easier if you make a Arabic ticket in #🎫│make-a-ticket.

[visual cairn]

من وين احصل رابط البوت ؟

[vague cosmos]

https://discord.com/api/oauth2/authorize?client_id=557628352828014614&permissions=2416045072&scope=applications.commands+bot

@visual cairn ^~^

[visual cairn]

طيب كيف احدد لروم حقه ؟؟ يعني لروم الي ينرسل فيه رسالة التكت

@vague cosmos

[vague cosmos]

لا حاجة إلى ping ، كان علي ترجمة رسالتك. ولكن ماذا يعني؟

[visual cairn]

اريد رابط لوحة تحكم البوت

@vague cosmos

@vague cosmos

[vague cosmos]

https://tickettool.xyz/manage-servers

[visual cairn]

اريد ان اضع مثل هذه الرسالة في روم ما ماذا افعل ؟

@vague cosmos

[vague cosmos]

@cursive phoenix, sorry to ping you here but...

[cursive phoenix]

No worries thanks

[vague cosmos]

أقترح عليك فتح تذكرة في ( <571706435449257997#> ) للتواصل مع الفريق العربي ، قد يكون ذلك أسهل.

#🎫│make-a-ticket

[cursive phoenix]

يرجى احترام رغبات المستخدمين ، إذا طلبوا منك التوقف عن اختبار اتصالهم ، فيرجى عدم الاستمرار في اختبار الاتصال بهم.

@visual cairn

[visual cairn]

وت

[vague cosmos]

من و ئەو گوتمان دەتوانم یارمەتیت بدەم، بەڵام پێویستە پەیامەکان وەربگێڕم. پێویست ناکات پینگ بکەیت، وەک ئەوەی من دەیانبینم.

[jade topaz]

Do you have a video for setting it up

[urban warren]

Is the bot doing it?

So you are putting explicit content into a message and the bot is not going to send it

Right, but if it is giving you a message saying that you can't send explicit content to that desired recipient, you won't be able to send it at all through the bot

are you wanting to change the permissions so that tickettool can't see the ticket?

I think that it is wanting to keep others safe and it won't let you upload it. You many open up a Support Ticket in #🎫│make-a-ticket and the Dev team can help you, but i personally think that it is just prompting that message to keep others safe and to minimize the explicit content

I'm sorry that i couldn't help with your issue

[ocean violet]

Heyo. I'm trying to give ticket closing permissions to the person that opened it, without using the close button. But for some reason, when they use the *close command, it tells them they don't have permission. I can't seem to find the right setting.

[gilded verge]

Hi, Command Configs->there find Close

[ocean violet]

So easy and obvious, and yet, I still failed.

Thank you kindly.

[iron night]

Gave +1 Rep to @gilded verge

[misty whale]

hello modedrator you know how to auto rename ticket in discord ?

[urban warren]

I can help you, so for the auto rename, you must have tickettool premium for that feature to work

[misty whale]

😦

ok help me i buy next time

[urban warren]

You want to know how to but it?

buy**

[misty whale]

y but i buy later

[wild spire]

the profile of the bot in your server shows an “upgrade” button.

[peak wind]

.

[sleek mesa]

battleeye as in fortnite battleeye?

[jade topaz]

can we mass delete tickets?? too boring to delete 1-1

[vague cosmos]

I don't believe so, using the $delete command is the fastest way.

[vague cosmos]

Not sure, might be possible but not really a question about Ticket Tool.

[jade topaz]

where can I find the bit where it has my disabled roles

@vague cosmos

[vague cosmos]

Dashboard? I'm on phone so can't check exactly where, but I believe Server Config.

[jade topaz]

So I set member roles as disabled roles, not knowing it wouldn't allow them to open a ticket. But server configs just shows random stuff

[jade topaz]

What is that pls

I cant open ticket with my server

[vague cosmos]

If you disable a role, they can't use the bot.

[vague cosmos]

What are you trying to do exactly? Open a ticket? Can you run $debug and send a screenshot of the message @pseudo glen gives?

[jade topaz]

Ok Nice

[vague cosmos]

@jade topaz for when your TO is over - oh which is now - can you tell me which command you're running?

[jade topaz]

It’s when I click on create ticket, I’ll make you a video.