🆘│community-support

[rustic gale]

Try sending the panel with the /panel command in the channel instead

That should show an error message indicating the cause of the error

[rain comet]

where can I find the panel ID

[rustic gale]

it's the number next to the panel name

1 for the first, 2 for the second and so on

[rustic gale]

Figures

The Create Ticket button probably has an invalid emoji

This can mean one of several things:

[hexed edge]

@rustic gale Thanks for your support my problem has been solved ♥

[iron night]

Gave +1 Rep to @rustic gale

[rustic gale]

• You entered something that isn't an emoji, such as text
• You entered an emoji that Ticket Tool doesn't have access to
• You're on iPhone and entered one of a few default emojis that load broken invisible characters when sent from the iPhone's emoji keyboard

[vale niche]

Has there been a change to transcripts? It's asking me to specify a transcript channel but previously it's generated them into the ticket

[rustic gale]

Yes, there was a change

We changed it because sending the transcript within the ticket is equivalent to not making a transcript

[rain comet]

Okay, I got the problem, thank you for your help

[iron night]

Gave +1 Rep to @rustic gale

[vale niche]

Ok, I did check change log but couldn't see it

[rustic gale]

I don't know if the change was documented

[vale niche]

I see, ok thanks I'll set it up, it might be better this was, but will need to change a process or two

Thanks @rustic gale

[iron night]

Gave +1 Rep to @rustic gale

[dense nimbus]

Is there a way for me to copy a fully set-up ticket system from one server to another.

I made one on a test server and got it to fully function and would like to transfer it.
Am I able to copy and past the whole setup?

[rustic gale]

Sort of

[dense nimbus]

Let us cook

And explain it to me.

[rustic gale]

You can use the Backup & Restore feature to copy it over

[humble sequoia]

Config Backup & Restore (Server Owner Only)

Backup and Restore allows you to transfer your premium status, panels, tags, and all settings to a new server.
You can also use it to keep a backup of your settings incase you need to suddenly move servers. We suggest you keep this backup key somewhere safe, incase your server is deleted. You will want to copy the whole key.

First, go to your dashboard, then Server Configs and generate a new backup key by pressing the green button. Now, a key should be generated in the box above. You may need to refresh the page to see this.
Once you have your backup key, navigate to the same page on the new server. Copy the key on the second field.
Now you can choose what you want to copy. Finally, press the green “Restore Configs” button.

[dense nimbus]

ah, nice.

But is this a Premium feature only?

[rustic gale]

With the help of the owners of both servers, if they're not you

[dense nimbus]

Yeah, logical

[rustic gale]

No, it's available for everyone

It will copy over all panels

But anything that's server-specific, such as roles, categories and channels, will have to be reselected

[dense nimbus]

Ah, nice.

Well yeah, logical, due to ID's and such.

[rustic gale]

Indeed

Let me know if you have any difficulty with it

[dense nimbus]

But I just need the pannels

[dense nimbus]

I think I'll be fine, I'm just glad TT supports multiple tickets (4+), looking at other ticket bots.

I do thank you for the help good sir.

thanks @rustic gale

[iron night]

Gave +1 Rep to @rustic gale

[zinc heath]

There are so many buttons to configure ticket but where tf do I even create a ticket…..

[timid crane]

hey guys
i have question
can i made a dropdown menu with this bot inside the ticket
like example
i opened a ticket
selected a ticket
after that
a dropdown menu showed
asking me what i need
can someone help

[rustic gale]

Not possible

[timid crane]

hmm
but i saw a server
had the thing i talked about
so maybe he is using an external bot ?? right ?

i thought maybe this bot had this feature premuim ? i had to ask
anyways
thanks for your effort

[rustic gale]

This is likely

[viral fox]

How do I make a ticket's transcript appear in the ticket instead of a channel?

[rustic gale]

Why would you want the transcript inside the ticket itself?

[viral fox]

To just get the link and log it differently in a seperate channel

[rustic gale]

What do you do with the ticket afterwards?

[viral fox]

Delete it

[rustic gale]

That causes the “direct link” to go dead.

[viral fox]

So it ends up like this

[rustic gale]

If you've been doing this for longer than about a week, the oldest links are dead by now.

[viral fox]

Ohh, okay, thanks

[rustic gale]

You should open the ones that are still available, download them, and reupload them somewhere.

[viral fox]

Thanks @rustic gale

[iron night]

Gave +1 Rep to @rustic gale

[rustic gale]

The reason why we disabled transcripts being sent into the ticket itself when no transcript channel is set

is precisely to help people avoid this very common, very irreversible issue.

[sick garnet]

Is there a way to auto delete/archive tickets after a period of time? I would like to auto close maybe after a week with no response, and perhaps auto delete after 30 days if possible

[rustic gale]

30 days is beyond the longest possible interval, which is 7 days

Also, this is a premium feature. You will need to have premium in your server

[sick garnet]

yep got that already, so the automations don't take place until 7 days? not immediately

[rustic gale]

You can set any delay you want

But the longest delay possible is 7 days

[sick garnet]

ok just found that menu in the advanced, thx

awesome

[scenic plinth]

You can purchase it direct from us, but please refrain from asking about selling keys like such.

[sharp mango]

Can i ask here any question ?

[idle flint]

You sure can

[sharp mango]

i have a Problem im playing warzone 1 caldera, and on Site is The UAv Tool u can buy., But when im typing in the loader the Code is all good it says succesfull, But in Game the Uav is not working … can someone help i also have Team viewer

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[idle flint]

Not the right server, sorry

[sharp mango]

Okay sorry

[jade topaz]

if I buy premium how do I get a key
will it get sent to my dms?

[timber kernel]

If you buy it through Discord it will automatically be applied and there is no need to use a key.
If you want to buy it here via direct payment, please open a ticket and we guide you through it.

[cold void]

so i have manage server perms

on the ticket bot website when i click,manage it redirects me to dashboard

[timber kernel]

You need to be admin or owner or your role is added as dashboard role in the general settings.

[upbeat falcon]

i got an error :
Failed: `Invalid Form Body
components[0].components[2].emoji.id[BUTTON_COMPONENT_INVALID_EMOJI]: Invalid emoji
can someone help me

can someone help me

[timber kernel]

You are using an emoji, most likely on a button, that is not found by ticket tool.
Please check it in the dashboard.

[timber kernel]

Run
/debug
in the channel you want to send the panel.

[upbeat falcon]

thanks

[timber kernel]

And it is already telling you what the problem is in that case.
The Bot is missing permissions in that channel.
Please check for View Channel and Send Messages.

[sharp mango]

Ac Diamond Server don’t work

Cant find him anymore

[covert swallow]

Is that a Discord server with @pseudo glen in it?

[slim pulsar]

It’s dead lmao

[slim pulsar]

He’s talking about something that breaks TOS lol sooooo 🤫

[covert swallow]

I wasnt sure if he was talking about his server je couldnt find on his dashboard

[slim pulsar]

Nah lol ACD is a cheat provider 🤣

Idk why he’s speaking about them in here

[lavish basin]

How do I access the transcript? After I download it it just shows random stuff

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[umbral isle]

i can change the bot avatar or name in premuim?

[wild spire]

name yes, but only as a user nickname.
Profile picture no.
This will be a feature soon with whitelabel

edit: nickname doesnt need premium

[finite herald]

when a ticket is created it goes uncategorized, how do i put it in a category?

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[safe gust]

will this section (Support Team, Only Allowed Roles) make it so people need a specific role to use the create ticket button?

[wild spire]

allowed roles -> user needs either of those roles to use it

disabled roles -> if user has any of those roles they cannot use it

support team only -> if none of the user roles is marked as support team in the dashboard, they cannot use it

[jade topaz]

hello

please help me

[humble sequoia]

Zackie, we would love to help you, but if you don't tell us what you need help with we can't help you :(

[wide glen]

for my server im trying to add ticket tool as a bot but when i run /set up i get this:

[trim inlet]

/claim

[rustic gale]

Probably an issue with the bot's permissions.

Head to that channel's permission settings

Add Ticket Tool and make sure it has View Channel and Send Messages

then use the /debug command to check for other missing permissions

grant them to it

then use /setup again

[ancient comet]

Hello, quick question... ¿Is it possible to change the profile picture of the premium BOT? If so, how?

[rustic gale]

Not possible

[ancient comet]

😦

Thank you for the answer anyways.

thanks @rustic gale

[iron night]

Gave +1 Rep to @rustic gale

[wide glen]

alr thx!

[brave shoal]

how can i add this?

[humble sequoia]

Pop-up Forms

A Discord Form lets the user answer individual questions in a pop-up Form, which then displays the answers in the ticket message. This can save time if you already know what you want to ask the user.

Setup Forms

Forms can be enabled under Panel Settings > Form Options > Edit Forms Options. In the new pop-up window, you can now enable and edit your own Form.

Form Options

You can add up to 5 questions in the Discord form. This is a Discord limitation. Each question can have a placeholder in the input field, a minimum and maximum input, multi-line, and also the option to have the answer required.

Options

Question Title ➞ Your Question goes here
Question Placeholder ➞ The placeholder text in the input field
Required ➞ If enabled, the user has to answer this question, to submit the form
Multi-Line Input ➞Allows the user to input multiple lines
Minimum and Maximum Input ➞ Set a minimum and maximum input value for the user

Displaying the Answer

To display the answers from the user, you need to enable Auto display form results on the ticket message as an additional embed

In case you don't want a second embed, go into your Panel Configs > Ticket Options > Edit Ticket Message. In there you use the variable {create.form.x} and just replace x with the number of your question. For example, the response to Question 1 can be displayed with {create.form.1}. If you don't use this variable, the response from the user is lost.

[brave shoal]

how to get panel id?

[timber kernel]

The Id is the number starting with one you see before the panel name:

[sleek kindle]

If i want to stop premium service, how can i stop it?

[brave shoal]

thanks @timber kernel

[iron night]

Gave +1 Rep to @timber kernel

[rustic gale]

Depends on how you got it

[sleek kindle]

is there any docs or FAQs that explain how to stop it? I can

i can't find it

[rustic gale]

Honestly, i can't find it either

I could explain it to you, but i don't know if it's documented on the site

[misty epoch]

hey guys - quick question, is there a way with ticket tool to track what person has closed tickets etc?

[timber kernel]

Hello, like you want to see how many people of your staff has currently how many closed tickets that are not deleted yet?

[misty epoch]

yes mate

[solar river]

How do I get multiple ones like this?
As I can only add one.

[idle flint]

Create multiple panels, then add them all under the drop-down menu of your main panel

[humble sequoia]

<:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706> Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on

First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

• Panel doesn't send? Make sure you have a valid emoji selected
• Option doesn't show up? Check if two options have the same panel in the DropDown Editor

$dropdown

[solar river]

Ah, that is so I can customize each message to show wich option they chose?

[idle flint]

Correct, create each panel with whatever settings/ticket message you desire - they don't have to be the same (i.e one for "Support", one for "Information", one for "Billing")

[solar river]

Gotcha!
And at the case number, it's counting the amout of tickets created before that.
If I for example open a ticket with the moderation support tab, it will say 1408, and does it say 1409 if there is one created after that with the general support tab?

[idle flint]

each ticket type would count individually, so you would have all the tickets start at 1, and it would count up for each type of ticket

[solar river]

Mh, alright.
So there is no way to sync the ticket count?

[idle flint]

Not that I am aware of

[oak quest]

is this were to ask for help..? please dont bann me if its not this is super confusing

ok i scroleld up i think im in the right place

[solar river]

Yes, this is! 🙌

[oak quest]

How can i give veiw and edit rights to one of my staff?

[idle flint]

For the tickets or for the dashboard?

[timber kernel]

That is unfortunately not possible. You can suggest this if you like -> #💡│suggestions 🙂

[oak quest]

In a server i used to work for I was only a mod but was given perms to claim and see tickets with all the other mods an we could all do it. Are you sure? was that a different ticket bot?

[idle flint]

Tux was replying to someone else

You can do this through Support Roles

This can be done on the Dashboard > Panel Configs > Support Roles

[oak quest]

oh! ok thank you!

[brave shoal]

any way to make tickets get automatically deleted in 3days?

[gilded verge]

your server need premium, but go to panel configs -> automation

[brave shoal]

i dont have premium. ;-:

but thank you @gilded verge

[oak quest]

so i Added the role to support roles in the dashboard but they cant see new or old tickets? did i do something incorrect?

[wild spire]

did u add them to the correct panel?

[oak quest]

This is my only panel i think

oh wait i have 2 of the same oone moment

Ok so i added them in both Pannels, afraid to delete the extra but neither having the role their gave them the ability to see

[wild spire]

u opened a new ticket to test right?

[oak quest]

yes each time. I also figured out wich was the duup as 1 doesnt have a channel selected like pannel 2 does which is selected for my welcome and roles channel

[wild spire]

can u take a look at permissions > support team > edit opened?

[oak quest]

one moment

ok im here

[wild spire]

enable “read message history”

[oak quest]

Did that but ur still doesnt give them the ability to see the ticket when its made

only my pic and the ticket bot pic are above it for roles that can see

[wild spire]

okay one thing totally aside. TT is missing “add reactions” permissions

thats a necessary permission for normal functionality

[oak quest]

so do i tick this one?

The tickets work perfect for me and archive and everything i just cant get that role to see it, idk if knowing that helps

all perms are green now globally but still doesnt work

I need to sleep, ill come back to this

[woeful fable]

@iron night

[stoic swallow]

how do i make it so when using the dropdown style, it will put the certain button in a certain category

or how do i make it so it tells me which button they clicked on

[woeful fable]

@stoic swallow

[stoic swallow]

?

[woeful fable]

Como activo mi ticket

[stoic swallow]

idk

[woeful fable]

Idk

[plain surge]

You can change where tickets from a certain panel are opened by following these instructions

$help

[humble sequoia]

How do I set what category tickets are created in?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to grant access to
4. Open the Category options menu
5. Select the categories of your preference
6. Save changes

[plain surge]

For this, you can add the panel name to the ticket message (the automatic message sent in the ticket when it is opened) or you can just type something unique for you to know

For the panel name just put {panel_name} somewhere in the ticket message

[humble sequoia]

Ticket Message

The Ticket Message is the first message sent by the bot on a new ticket. To customize it head over to your Dashboard ➞ Panel Configs ➞ Ticket ➞ Edit Ticket Message

[tawdry rock]

hey does anyone have any tips to make ur ticket be first in line when many people are making tickets at one

[plain surge]

Tickets are sorted based on when they were created
Inside the category old ticketz are at the top and new tickets are created under them

[tawdry rock]

yeah so i guess what i’m saying is are there tips to being quick

[plain surge]

No, just make sure you have a stable internet connection so that Discord registers your button click and you don't get interaction failed. Also about your ticket, when many people are creating tickets the bot doesn't glitch, it's waiting for like a cooldown to be over as Discord has a rate limit in place

[split spindle]

what I do?

[rustic gale]

Are you staff in that server? Or are you just a user?

[split spindle]

User

[rustic gale]

You will have to contact staff and tell them that you're unable to create a ticket

If they don't know what to do, they can join this server and ask for help.

[split spindle]

Okey

[jade topaz]

hi is there any way i can put 2 buttons in one panel?

[split spindle]

@rustic gale hi, they don't know what to do

[rustic gale]

Then they can join this server and ask for help

[rustic gale]

Of course. This is called a multipanel

[humble sequoia]

Multipanels

For more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Settings -> Panel

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[woeful fable]

@Ticket Tool#6207

[sharp mango]

Hey guys How i can make Ticket for questions about store?

[limber copper]

hello everyone! can someone help me to configure my server? I can't get the integrations to claim a ticket, and the rest. thanks

[jade topaz]

alr thank you, how bout this one?

[iron night]

Gave +1 Rep to @rustic gale

[rustic gale]

Please clarify a bit what you need

[rustic gale]

Take a look at the Setup Guide in #📂│information

[rustic gale]

Invalid emoji. You probably entered something into the button emoji field that Discord doesn't recognize as a valid emoji

[limber copper]

it's okay

i have forget to make /panel

good journey 😉

[rustic gale]

This could be:

• text instead of an emoji, or in addition to an emoji
• an emoji from a server that the bot is not in
• if you're on an iPhone, an emoji entered with the phone's emoji keyboard (use the emoji selector on the website instead)

[jade topaz]

this is my button, does the word Order make it invalid?

[rustic gale]

Correct

That word goes in the Button Text field located below.

[amber jasper]

How to do multi panels

[jade topaz]

^^

[rustic gale]

@amber jasper

[amber jasper]

I dont find the settings button in the dashboard after the config panels

[rustic gale]

Oh. that's a mistake

It's the Panel button in Panel Configs

[amber jasper]

Where is that too

The place where u create panels?

[frosty oxide]

Hello! So when after I download the transcript for a ticket, the images that were shared don't load. Does anybody know how to fix this or a workaround?

[rustic gale]

Images aren't saved as part of a transcript

[frosty oxide]

so there isn't any way to review them once the ticket is closed and deleted?

[rustic gale]

Sadly no

I regret that you may have lost data you wanted to keep

The only real way to preserve them is to download them

Premium also lets you preserve some images in the transcript

[frosty oxide]

I see, thanks a lot for your feedback

[amber jasper]

How to do a claim method without premium

[rustic gale]

The regular claiming feature requires premium. There's no other way

Without premium, you could have your staff use the /rename command to rename the tickets

[echo peak]

When i use ticket tool cmd it's say this application did not respond

[sage aspen]

Hello everyone, silly question here but I have not adjust my ticket settings for over 2 years now however I was curious how many different ticket categories can I set up? What I mean by that is currently I have one for support and one for other things like claiming boosting rewards.

Does the free ticket version allow me to add more like that? Hopefully that makes sense

Also I believe i’m able to set up a predetermined message that automatically sends when a ticket is created and sends inside the ticket also tagging the individual who opened the ticket is this also on the free version or the premium one?

[rustic gale]

Probably a permission issue. Try the following

1. Edit Channel -> Permissions
2. Add Ticket Tool and grant it the View Channel and Send Messages permissions
3. Use the /debug command. It should show if any other permissions are missing
4. Add the missing permissions
5. Try again

[rustic gale]

how many different ticket categories can I set up?
Literally dozens
i’m able to set up a predetermined message that automatically sends when a ticket is created and sends inside the ticket also tagging the individual who opened the ticket is this also on the free version or the premium one?
It's free. You would use the {ticket.user} variable in the ticket message

[fair oasis]

I am trying to get a [custom command] to send a $new command to open a ticket but the ticket bot seems to be ignoring itself. Is this possible?

Here's my custom command

My prefix is a dash instead of the dollar sign BTW

When I type out the command myself, it works.

like when I type
-new @Staff Team 1299p-senlar

But when the custom command is used that makes the bot type that same exact message... nothing happens.

[slender minnow]

why not just use the new command?

[fair oasis]

I'm trying to automate it

So I am having an automation rule trigger the custom command that should then open a new ticket channel

[slender minnow]

so you have a bot for automation?

[slender minnow]

iirc that only works in tickets

[fair oasis]

Yeah its working

I mean its putting the message into the ticket (From automation)

But the message itself isn't then executing to create a new ticket

[slender minnow]

because the bot only listens to the channel set for the command style ticket

[fair oasis]

I set it to all channels

[slender minnow]

try setting it to your ticket

[fair oasis]

and it works when I manually type the same command

[slender minnow]

that channel*

tbh i never tried automation like that

[fair oasis]

So here's the ticket that is opened by a player, you can see at the bottom the automation has run the custom command and placed the command in that should create a new ticket

But that command itself isn't be executed

[slender minnow]

why not just get a bot that would help you automate it

so make tt listen to that bot response

and you are good to go

[sage aspen]

Thanks for the help!!! Truly appreciate it!

[fair oasis]

What I am trying to do is get the bot to open a thread in another channel that my staff can use to discuss the ticket.

I know there's the private thread option, but the problem with that is I have to delete those ticket channels that the private threads are attached to over time or my discord reaches channel limits. I cannot maintain history of the private threads that staff used to discuss the tickets because of that.

[dusty crypt]

can i make ticket tool edit (update) the panel in its same message or does it have to send a new message entirely?

[fair oasis]

Delete and resend the panel

[dusty crypt]

sigh

[slender minnow]

checking some stuff out

[timber kernel]

You also can update it.
Use the Update button (see screenshot).
For this you need to copy the message link from the current panel. Then it gets replaced.

[dusty crypt]

oh

that is good to know for the next time i have to update😅😅

[timber kernel]

Learning something every day 😅

[slender minnow]

i think you are confused between thread style and command style

in thread style, the user has to click the panel button to open a ticket as thread

whereas in command style, the user uses a command to open a ticket

[frosty oxide]

how do i create a ticket panel similar to the one in #🎫│make-a-ticket?

[humble sequoia]

Multipanels

For more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Settings -> Panel

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[timber kernel]

Here you go ^

[frosty oxide]

thank you very much

[timber kernel]

[rapid jungle]

I had a small question I wanted to know if it was possible to use an existing post as an embed to integrate the buttons that allow members of a server to open different tickets without the post being sent by ticket tool?

[rustic gale]

Not possible

[sly root]

Hey guys, I want my mods to be able to edit the tickettool dashboard, they have the required permissions on discord but it won't let them manage the server on tickettool, how do I fix this?

[tough knot]

Hello! My support team can't edit the tickets that themselves created, only the ones opened by other members.. how to get around this? Thank you

[timber kernel]

Add there role to the dashboard roles in Server Configs:

[round crypt]

the bot does not delete the channel when I use /delete instead it deletes all messages
it has administrator

[timber kernel]

Check the permissions.
You may not grant the necessary permissions to the support team.

[timber kernel]

Are you sure you selected the correct bot for the delete command?

[round crypt]

yes

there is only 1 bot in the server with /delete

[tough knot]

Which permissions do i have to enable for the support team can edit all the tickets? because i can't permit other members to edit. they're on the Dashboard roles in general options

[timber kernel]

That's weird. Please open a ticket so we can investigate it further -> #🎫│make-a-ticket

[timber kernel]

What do you mean by edit?
It is up to you which perms you grant, additionally to Send messages for example.

[tough knot]

edit i mean add user to the ticket and manage their permitions. the support team can do so in the tickets other users created, but not in the tickets themselves created

[naive helm]

sorry its out of line

i just thought i could raise it as an issue

[scenic plinth]

Ah, well unfortunately thats how Discord renders that.

On mobile at least.

[naive helm]

im on desktop

[scenic plinth]

Thats... odd, is it updated? It could be dependent on your browser, because it appears fine for me.

[naive helm]

honeslty its fine, i just wanted to raise it because it could be an easy fix but i guess not

[scenic plinth]

Unfortunately not in the context you want it, you can try hiding the channel though if its really that bothering.

[brisk obsidian]

Quick question, when we paid for the premium, does it work on only one server or on multiple server ?

[rustic gale]

Only one server

[rustic gale]

Sadly there's no real way to fix that

[brisk obsidian]

So it on locks the server when I modify the premium permissions?

[rustic gale]

Not sure what you mean, please clarify

[brisk obsidian]

How do I choose on which server i want premium ?

[rustic gale]

You chose it when you bought it.

[brisk obsidian]

If it's vote premium ?

They'll going to ask me on which server too ?

[hot summit]

Is there a way to allow the ticket creator to re-open the ticket whenever they please?

[brisk obsidian]

i'll check and i'll tell you

it may be this settings

[hot summit]

I have that off in the case that the user wants to open the ticket again if they need to. But I'm curious if the closed ticket channel will still be available for the user if they decide to re-open it again in the future

[brisk obsidian]

No, it doesn't seem to be able

Maybe available with custom commands and some acknowledge of Command trigger

i don't know honestly

[rustic gale]

If it's vote premium it's not paid

If it's vote premium, you redeem the key in whichever server you want

[rustic gale]

By default, a ticket is hidden from the ticket user when it's closed.

If you want the ticket to remain visible for the user, you can toggle its View Channel closed permission to .

You would do this in Panel Configs -> Permissions -> Edit User Closed.

[hot summit]

Thank you so much 🙏

[iron night]

Gave +1 Rep to @rustic gale

[brisk obsidian]

how to ?

[rustic gale]

How to do what?

Give me rep when someone thanks me?

That's <@&815660789414756364>'s rep module. It's a different bot, not related to Ticket Tool despite the misleading nickname

[split tulip]

I have the bot on my server. When I want to finish a panel & when i have to choose where the script will shown I can't select the channel i want . only a few are shown

anybody knows what to do=?^^

[rustic gale]

Press the Sync button on the left-hand sidebar

[split tulip]

i cant find it o.o

can u make a screenshot?

[split tulip]

thank u ^-^ im dumb. i didnt checked that i have to use the website ^^ works now :3

[flint socket]

How to make the bot set conversation logs every time a ticket is closed and the channel is deleted?

[rustic gale]

What do you mean by «set conversation logs»?

[cerulean obsidian]

I am using {time.opened.age} but it does not work.

[white zealot]

It said the application did not respond. What should I do?

[crisp dirge]

Guys

How do I stop my normal verified members from using tickettool commands

[rustic gale]

Depends on what you were trying to do, but this is usually a permission issue

1. Edit Channel -> Permissions
2. Add Ticket Tool and make sure it has View Channel and Send Messages
3. Use /debug and give it any other missing permissions
4. Try again what you were trying to do

[rustic gale]

Depends on what you want to disable and where

[crisp dirge]

I dont want my members to have any available preset commands

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[gilded surge]

buffering on all live stations. Buffering last night on LFC match.

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[serene smelt]

Was there a change recently that made transcripts premium-only?

I don't remember us using premium but we had transcripts up until a few days ago

[timber kernel]

No. You can use it with the free version too, but it will not automatically trigger, you need to actively create it after you closed the ticket for example.

[rotund yarrow]

I pressed Pannel Configs to set up a ticket system but for some reason nothing's working. I kept exiting and refreshing but still nothing

[timber kernel]

Thats weird. Can you please try logout from the dashboard and login again?

[rotund yarrow]

Yup I'll try that

[timber kernel]

Can you try a different browser? Just to see if it makes a difference?
I just checked your server and I can access the panel configs.(
( in case first idea is not helping)

[rotund yarrow]

It looks like I did need to log out and log back in, thank you for the help!

[iron night]

Gave +1 Rep to @timber kernel

[timber kernel]

[serene smelt]

yeah it was doing it automatically until like 2 days ago

[trim stag]

Hey quick question, how would i access the pictures in tickets that are in the transripts?

[weak bison]

Can i change this logo somehow?

[gilded verge]

whitelabels are planned from what i remember so not yet

[rotund yarrow]

Hey I was wondering why these messages keep popping up when I try to change the Ticket message

[scenic plinth]

Something within your ticket panel button wise is an emoji the bot cannot use (Doesnt share a mutual server, animated emoji, emoji name or ID doesnt match any emoji, etc.)

[rotund yarrow]

THank you for the help!

[iron night]

Gave +1 Rep to @scenic plinth

[arctic burrow]

Ok so basically I have some tickets set up and when the person is finished with said ticket, everyone can delete the ticket and I need help trying to solve this so people cant just delete the ticket.

[rustic gale]

I would recommend adding everyone to the disabled roles for the Delete Ticket button.

You can do this in the dashboard, in Panel Configs -> Buttons -> Delete Ticket -> Disabled Roles

[arctic burrow]

Thank you, I will check if its enabled, if it is and still happens I'll be back

[rustic gale]

I would also recommend disabling the delete command (this is done in Command Configs in the dashboard)

[arctic burrow]

Thank you for your help!

Hm, it still seems to happen, I tried closing it on my alt and it is still happening, i may have to add a command to close it.

shmoulder is my alt by the way

[nova wharf]

Did you save when you edited the permissions?

[arctic burrow]

Yes Of course

[nova wharf]

Did you maybe add the everyone role to support team roles?

[arctic burrow]

no

I'll go check

[past tiger]

How can I make it so all of my tickets are sent to here in my Discord? https://gyazo.com/b794a07313c6d8182c7172cc6d33afca

I cant figure out how to do this in the itcket tool panel

https://gyazo.com/c7aacf7763ab5ef348287cfaba29710b

[lilac silo]

Panel Configs > Category

then choose where you want opened tickets and closed tickets to go (which category)

[past tiger]

sexy, it worked

thanks dude. It was opening in my admin channels and was annoying

[lilac silo]

🫡 😂 np

[rustic gale]

I'm not sure i understand what the problem is.

Can your alt delete the ticket still?

[arctic burrow]

Yes

[rustic gale]

Can you confirm that your alt does not have a support team role?

[arctic burrow]

Alright, i'll check over everything again and hopefully it doesn't

[rustic gale]

You can share your screen in #1070106933115240448 if you'd like

[arctic burrow]

I think I got it

[lapis sun]

hi, is there a way to change the profile pic/name of tickettool?

[wild spire]

you can set a nickname for your bot.

Full custom name and pfp will be released with whitelabel in the near future.

[lapis sun]

Awesome, do you have an ETA for that or just within the coming months

[wild spire]

There’s no ETA as we cannot rush programming and testing from our developers in case some bugs pop up.
It’s being worked on atm.

Better a longer wait and a good system. Than rushed and many complaints

[lapis sun]

of course! I appreciate the response, thank you 🙂

[iron night]

Gave +1 Rep to @wild spire

[wild spire]

anytime

[raw ravine]

can someone help me? im tryna purge the tickets in my server but it doesnt work...

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[oak quest]

hello!

ok now ill be at my desk for at least an hour

May i have more help trying to figure out why the ticket bot wont see the perms i gave to a staff?

[topaz dagger]

Hello, I want to close my subscription but I can't! can anyone help?

[warped tree]

hi

[coarse spruce]

Are we able to edit the closerequest command?

[oak quest]

is tere a place that uses hammer time for the most optimal time ot ask for help?

[gilded verge]

you can edit response for this command: panel configs->ticket->edit close question

[oak quest]

May i have help giving ticket access using the panel?

[oak quest]

Should i just put in a ticket?

This is holding up operations for us, i dont want to be a pest but i cant keep coming back and sitting around for hours >.<

[jade topaz]

I bought a premium but it writes to me on the server for 1 day until the end of the premium, and I just bought it

[timber kernel]

Click the sync button please.

[jade topaz]

Clicked

[stark fractal]

hi guys. i have transcripts from 2021. there are photos sent there. how to see those photos?

all i see is this

[timber kernel]

What does it show in Discord in the Subscription options? (in your account settings)

[stark fractal]

is there any option to see it? it's super important

[jade topaz]

Nothing has changed

I had a temporary premium status and I paid and the date has not changed, but I'm afraid my settings will fly

[timber kernel]

They will not. Even if premium would run out, settings stay.
Is the subscription time correctly shown in your Discord account (under subscriptions)?

[jade topaz]

How to watch?

[timber kernel]

Account settings -> Subscriptions

[timber kernel]

Most likely no. In the free version the attachments are not saved persistently.
From the docs:

[primal wadi]

I can't send a ticket message to the bot and I can't set it up.

[stark rune]

1. Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

2. Create a Panel

To create a panel we are going to need to head over to the panel configs on the dashboard.
Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and your ready to get started with configuring your panel.
An example of a creating a panel is shown below.

3. Send the Panel to a Channel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard.
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq.
An example of a sending a panel is shown below.

Having a Problem Sending the Panel?
Do $debug in a channel with Ticket Tool and make sure it has all the necessary Discord permissions.

[timber kernel]

That is the initial setup ^
Please follow it.

[jade topaz]

What did I pay 6 bucks for?

[gilded verge]

you bought via discord, so go to user settings->subscriptions, as @Tux mentioned

[jade topaz]

Show me how?

[gilded verge]

in your discord you need to click user settings, then you can find

[flint socket]

How to prevent certain roles from not opening tickets?

[gilded verge]

panel configs->buttons->edit Close Ticket button-> add this role to Disabled Roles

[jade topaz]

Why does it write to me on the site for 1 day and 15 minutes?

[gilded verge]

so this is place where you can see your premium status

you can see 1 day because you activated free trial

but everything is okay so no need to worry ^^

[jade topaz]

And after it, the full one is activated for a month?

My subscription ended on the server and everything flew to the dicks

[gilded verge]

your premium will be active until 19.05, as in your screenshot

[low niche]

Hello, how do I make a role have access to the ticket and can make one, because in my discord the citizen can not make a ticket and do not see the button to do it

plz

[ruby oriole]

when I try to edit the message its grayed out and wont let me

[humble sequoia]

━━ Kyle's inquiry has been moved to a ticket ━━

[vagrant zenith]

when I close tickets they get renamed "closed-cauliflower"

and im not sure which setting is causing that

[timber kernel]

From Panel Configs -> Ticket

[timber kernel]

Check your config:
Panel Configs -> Buttons -> Button Create Ticket
You can edit if the button is shown or not and which roles are allowed to use it.

[topaz parrot]

hi, I have a question. we have a category for tickets, it is private, and it has a primary server role with permissions to send messages and read message history. but when a user with this primary role creates a ticket, the bot in this category creates a channel to which the user with this role does not have access, i.e. the bot creates a ticket where this role is not added at all in the permissions. how to fix it?

[idle flint]

Put the role as a Support Role or an Additional Role on your dashboard

https://docs.tickettool.xyz/dashboard/panel-configs/general-options#support-team-roles

[jade topaz]

Im not a support member but are you saying that you set a role for Ticket Support, and it isnt allowing the Ticket Support role you selected to be a person that can access tickets?

[idle flint]

I read the message that the user has set the permissions for the category on Discord.

[topaz parrot]

sorry, put to whom? as far as I see, it is for support. in my case, the issue is with access to ticket by a user. ticket tool creates a ticket without permission for a user to see the message history in a channel bot creates.
example: user A reacts to envelope icon, and after that the bot creates a channel with support for him. but user A is not able to send msgs in that channel, because bot doesn't include user's A role to channels permissions. in category everything set up and user's A role must has access to channels under category

[idle flint]

Can I get your Server ID?

Feel free to head to #🎫│make-a-ticket if you don't want to share it here

[jade topaz]

how do i get ticket tool premium

[humble sequoia]

Ticket Tool Premium

Get premium at https://tickettool.xyz/premium
Manage your subscriptions at https://tickettool.xyz/subscriptions

Why Premium?

Premium lets you customize the bot just how you want it. It also helps keep the bot running.

[idle flint]

here is the info ^

[jade topaz]

ok

[worthy yarrow]

hi admin I have some token hora to my wallet old tronlink. I want to change new token hora. and add my tronlink to chrome but not connect to horahub. it's error, user not found

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[frosty needle]

does anyone know how to fix this?

[wild spire]

You put text in your button emoji field

[tiny pond]

after?

[wild spire]

after what?

[tiny pond]

I need to recover my blood strike account, I stopped playing a long time ago and I did not transfer data

[wild spire]

then you’re in the wrong place here.
We offer support for the bot Ticket Tool. Not blood strike

[tiny pond]

then what should I do?

[wild spire]

Contact the right people/place 🤷‍♀️

[hazy gazelle]

how to be partner with ticket tool

[drifting sun]

how do i make a panel where it says a message then have buttons below that have forms

like this

for my server

[plucky mica]

I can help you

[drifting sun]

ok thank you

[iron night]

Gave +1 Rep to @plucky mica

[plucky mica]

Look wait

I send here a photo

[drifting sun]

ok

[plucky mica]

You Need to put this in YOUR server, but download it

With the app that i send here wait again

[drifting sun]

i did that

ok

[plucky mica]

Good

This app is perfect

[drifting sun]

what does that app do hmm

[plucky mica]

Its for your bots

[drifting sun]

oh

[plucky mica]

You can put every bot in your server

[plucky mica]

Give me a respond in dm

[jade topaz]

image error

[wild spire]

you mean the emoji?

Its in a wrong format

[jade topaz]

Yes

On the site shows

[wild spire]

njet pravda.
<:name:id>

[jade topaz]

Which team to add a person to the ticket?

[wild spire]

Which support team?

[jade topaz]

Yes

[raw wave]

how to I make it where one panel has all the buttons to each individual tickets

like multipanels

[humble sequoia]

Multipanels

For more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Panel -> Attached Panels

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[brazen laurel]

if you buy premium and then dont renew will it set everything you needed premium to change back to the default

[stray bobcat]

If you don't renew, you will not be able to use the Premium features anymore.

[brazen laurel]

ah alright, premium is the only way to change ticket names automatically right?

thats literally all i want it for so it doesnt seem worth 6 dollars a month for me

[stray bobcat]

Correct.

[brazen laurel]

ok thank you

thanks @stray bobcat

[iron night]

Gave +1 Rep to @stray bobcat

[stray bobcat]

If money is an issue, you can always $vote and earn free premium credits..

Personally, 6$ a month is nothing; not even the price of a meal. All the work put into this tool, the hosting cost etc. Honestly, I would personally be ready to pay even 8$ per month for premium!

But I can understand your say, only for one feature..

[brazen laurel]

i dont think its a lot but I believe that for what I am going to use it for, literally just to change names its not really worth that passive drain

looking at all the other features premium has though 6 dollars seems like a steal but just not for me

im sure im not the main audience

[dapper geyser]

Can you temporarily disable certain tickets without deleting them?

[wild spire]

just yeet the panel in your channel (but not the dashboard) and resend it when u need it again?

[dapper geyser]

gotcha

i can stop the one from being forwarded to the main panel

[hazy gazelle]

how do i be able to partner with ticket tool

[humble sequoia]

Partnership Program

Our partnership program is currently closed.

We appreciate you being interested in partnering with Ticket Tool! Unfortunately, the program for partnering is closed as of now. Nonetheless, make sure to keep an eye at #📣│server-news where we announce partner applications opening!

TicketTool.xyz - Ticketing without clutter

[hazy gazelle]

noted.

[limpid drift]

can stop the one from being forwarded to the main panel

I need to recover my blood strike account, I stopped playing a long time ago and I did not transfer data

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[worn quartz]

D

[topaz parrot]

hello, where I can check my closed ticket history on this server in case I need info from it?

[gilded verge]

Hi, if you haven't saved the transcript, you won't be able to access it because the tickets are not stored, so make sure you set the transcript channel (Panel Configs->Transcript->set Transcript Channel)
and before deleting ticket, use command $transcript or /transcript

[pseudo rivet]

What do I do to view 💀?

[gilded verge]

if you mean transcripts, then as i said in last message, before deleting ticket, use command $transcript or /transcript and in your transcript channel you can see

[crimson sequoia]

Hey guys, my ticket bot is not showing the correct opened message? It is truncated and I cant edit it on the message ticket

[idle flint]

Hi there, the free version of the bot has a character limit, so that might be your issue?

[crimson sequoia]

Did it just got introduced? Had no problem few weeks earlier

[idle flint]

Nope, it has been around for a while. have you recently moved from having a subscription (either paid or through the trial/voting system)

[crimson sequoia]

hoo okay yes I started with a paid one and it expired.
Thank you

[iron night]

Gave +1 Rep to @idle flint

[sinful hedge]

Hey
Anyone have time to tell me some stuff how to make this tool work on my server ? I'm a bit new to this

[lunar solar]

Sup

[lunar solar]

What are you stuck on?

[sweet ridge]

Alguien me puede responder una duda? Es que abrí ticket ayer y no me han atendido

[robust sandal]

Can anyone answer a question? It is that I opened ticket yesterday and I have not been attended

Spanish (es) → English (en)

Me he puesto en contacto con el equipo por usted, ¡responderán tan pronto como puedan!

English (en) → Spanish (es)

[lunar solar]

@sweet ridge

[sweet ridge]

Dime

A, gracias

[sinful hedge]

After I add it to my server and then click send , it showing up as I'm admin of server I can see the tool but once I try with other user that not admin it show up when I click on send and then it disappear also when create a ticket it's showing by other members and I want it to be showing only for admin and the one who create the ticket

[drifting sun]

if i just want to use the premium ticket bot, how do i prevent the normal ticket bot commands from popping up when i press slash so there isn't 2 of the same commands and just the premium ones

[compact anvil]

How can I create a ticketing tool in my community

Need help

[stark rune]

1. Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

2. Create a Panel

To create a panel we are going to need to head over to the panel configs on the dashboard.
Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and your ready to get started with configuring your panel.
An example of a creating a panel is shown below.

3. Send the Panel to a Channel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard.
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq.
An example of a sending a panel is shown below.

Having a Problem Sending the Panel?
Do $debug in a channel with Ticket Tool and make sure it has all the necessary Discord permissions.

[lunar solar]

@compact anvil ^

[wild spire]

server settings > Integrations > command perms

[sinful hedge]

Anyone can help on this?

[jade topaz]

Can anyone help me i am not able to send ticket panel to a channel it always says that it has no permission to send Or read message but i already give it the highest role

[lunar solar]

If the role has no permissions to the specific channel it will make no difference

You'll want to give it the following permissions to your desired channel:

[humble sequoia]

What permissions should I give to Ticket Tool?

ﾠ
@pseudo glen requires the following permissions:

Add Reactions
Read Channels
Send Messages
Manage Messages
Embed Links
Attach Files
Read History
Manage Roles
Manage Channels

To change the role permissions, you can go to your Discord Server ➞ Server Settings ➞ Roles ➞ @Ticket Tool

To change the category permissions, you can got to your Channel List ➞ Select Category ➞ Options ➞ Permissions ➞ @Ticket Tool

To change the channel permissions, you can go to your Channel Settings ➞ Permissions ➞ Ticket Tool
ﾠ

Note:

You can give Ticket Tool Administrative Permissions instead of all the permissions listed above, but it's entirely optional and NOT necessary.

[jade topaz]

Given all permission in channel and server to

[lunar solar]

Can you run /debug in the channel you are trying to send the panel to

and show me the results pls

[sinful hedge]

https://prnt.sc/6hqaS_WL4BeG

[lunar solar]

And what error do you get when you try to send the panel there?

[main estuary]

I wrote wrong my device id at Dashboard how can I change it?

[sinful hedge]

No error it showing in my server but after I leave the server and rejoin it disappear

but I'm as admin I still see it but when I join the server with another account that not admin nothing appear

[lunar solar]

Ohh there's an emoji error

@jade topaz Can you #🎫│make-a-ticket so we can discuss this further please

[jade topaz]

Ok

[worn quartz]

https://support.xbox.com/en-GB/help/subscriptions-billing/redeem-codes-gifting/redeem-prepaid-codes

[wild spire]

can u maybe send a screenrecord of the issue appearing?
If i understood correctly u want the panel to not show up for non admins?

[sinful hedge]

I need it to show to member they join my server it's only appear to me since I'm admin of server , and I want the ticket once created to be showing for me (admin) and the one who create the ticket ( in my case it showing to all member once someone create ticket ) so I need to fix those 2 issues I face

[wild spire]

okay so everyone can see a ticket when its created?

lets tackle issues one by one, so will help with the other one after

[sinful hedge]

Sure can I talk to u through message instead of here so other people who need help they can get the help easier

[wild spire]

open a ticket #🎫│make-a-ticket

[sinful hedge]

There’s arabic team i see? That’s will be better for me to understand and explain my problem

[wild spire]

aah ofcourse! If thats ur first language it’s recommended

[drifting sun]

What permissions should ticket tool have

What permissions should I give to Ticket Tool?

[humble sequoia]

What permissions should I give to Ticket Tool?

ﾠ
@pseudo glen requires the following permissions:

Add Reactions
Read Channels
Send Messages
Manage Messages
Embed Links
Attach Files
Read History
Manage Roles
Manage Channels

To change the role permissions, you can go to your Discord Server ➞ Server Settings ➞ Roles ➞ @Ticket Tool

To change the category permissions, you can got to your Channel List ➞ Select Category ➞ Options ➞ Permissions ➞ @Ticket Tool

To change the channel permissions, you can go to your Channel Settings ➞ Permissions ➞ Ticket Tool
ﾠ

Note:

You can give Ticket Tool Administrative Permissions instead of all the permissions listed above, but it's entirely optional and NOT necessary.

[sinful hedge]

I was not giving the bot right permission now it show to other member , so for now I just want one thing , I want the created ticket only seen by Admin not showing to other member

[jade topaz]

Is there other way to pay support ticket tool? I dont have paypal or credit card 😦

but binance

[humble sequoia]

PayPal - [e-mail]
BitCoin - 3HhKKAdb9eEvCe2tvzB8bAa8nebHY6qcPA
Ethereum - 0xF47a27D6a3225bB8e71fd03B5C14bbb374b41149
LiteCoin - MEQX3knLAuotrKnvk3HDNBK5gdRn6PZhHy

Prepay/Direct Payment

To prepay send the payment using your desired method - Available options listed bellow.

⚠️ $18 per 3 months. ⚠️
$66 per year.

(If using the direct payment option, you need to be paying for at-least 3+ months.)

Regular Prices when paying within Discord:
$5.99/per month

Once your payment is sent let us know so we can confirm and get you your key.

<:paypal:924596360840372234> Paypal ("Goods and Services" or "Family and Friends")

[e-mail]

<:bitcoin:924638849135689749> BTC - Bitcoin

3HhKKAdb9eEvCe2tvzB8bAa8nebHY6qcPA

<:Ethereum:972177326580301835> ETH - Ethereum

0xF47a27D6a3225bB8e71fd03B5C14bbb374b41149

<:Litecoin:972176945972383815> LTC - LiteCoin

MEQX3knLAuotrKnvk3HDNBK5gdRn6PZhHy

I sent the payment now what?

After you send the payment, please send a screenshot with proof of payment, our <@&615146349700186112> will verify your payment and will get you setup. For crypto payments, we are waiting for at least ONE verification.

All prices in USD - 3 months min for direct payment

[lunar solar]

@jade topaz see above

[jade topaz]

thanks for fast response!

[iron night]

Gave +1 Rep to @lunar solar

[wild spire]

only admin? not support? not the creator?

[sinful hedge]

Yea Creator and admin

[wild spire]

Dashboard > panel configs > permissions > edit everyone opened (disabled view channel)

[sinful hedge]

Thank u so much

[iron night]

Gave +1 Rep to @wild spire

[wild spire]

no worries 👍🏻

[raw talon]

Hello, first of all thank you very much for this great bot.

I would like to know if I can configure the Ticket Toll so that when I create a Button and the user clicks on it, instead of opening a new text channel, it will open a direct link. Is something like this possible already?

[jade topaz]

@lunar solar

[shut bolt]

@jade topaz please open a billing ticket in #🎫│make-a-ticket and we'll provide you the premium key

[whole drift]

Does anyone know how I can give permissions for ticket owners to be able to use dayz++ commands inside of a ticket?

Ive added permissions in integrations for the support channel, ive added permissions on the ticket tool dashboard.

[errant sandal]

I bymistakley deleted an important ticket is there anyway i can get that back

...

[timber kernel]

Please don't ping staff.
If you have not created a transcript, there is no way to get it back. Sry.

[errant sandal]

Transcript what's that

[whole drift]

In the dashboard you can have the bot send transcripts to a log channel

[errant sandal]

Log channel that means if i have it on it will be in my logs like every message and all?of the ticket...?

[wild spire]

note this is only automatically saved with premium.
The free version needs to manually download transcripts

[whole drift]

Yes you will log all tickets

[errant sandal]

Hmm thanks for the information

[iron night]

Gave +1 Rep to @whole drift

[whole drift]

Ok I've only used premium so didn't realize

[wild spire]

set it here (panel configs > transcript)

[flint socket]

How to remove this message?

[gilded verge]

Panel Configs->Moderator->Edit Closed Message , but your server need premium to edit/remove this

[tidal onyx]

Is it possible to have tickets automatically be renamed to the name of the person opening the ticket?

[shut bolt]

Yeap, with premium you can edit the default name

[humble sequoia]

Ticket names

The ticket name is the default channel name of all tickets. To edit it, go to your Dashboard > Panel Configs > Ticket. There you can edit the channel name of opened and closed tickets. You can also use variables in there.

Note: This is a premium feature

[shut bolt]

Using the {ticket.user.name} on the Ticket Opened field should make it

[tidal onyx]

Thank you for that - that's a big help 🙂

[iron night]

Gave +1 Rep to @shut bolt

[shut bolt]

[brazen stream]

How do I find ticket logs

[vocal mural]

Is it possible to increase the character limit for ticket panel embed builders? I used to have a much longer embed, but I guess it was reduced in an update?

[gilded verge]

example of these logs please 🤔

[brazen stream]

transcripts

of the ticket once its closed

[gilded verge]

make sure you set the transcript channel (Panel Configs->Transcript->set Transcript Channel)
and before deleting ticket, use command $transcript or /transcript

[brazen stream]

no no like

i opened it in another server and i wanna see the transcript of it

[gilded verge]

so as i said, you need to use command to save transcript

[brazen stream]

I cant set it. I opened the ticket in another server as a member. I want to see the transcrip of my closed ticket. I have no logs of it and would like to know where I find it on website

[gilded verge]

we don't store transcripts, so if you didn't save it before deleting the ticket, there's no way to get it

(oof sorry for pronounce 'we', i meant ticket tool 😅)

[hidden wedge]

hi how are you. im sorry im a bit confused. i was redoing my ticket section and practicing it with my alt. i had my alt open a ticket and only she can see it, not the owner of the server? thank you

@severe path hi im sorry to bother you. could you help me please?

oh

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[pastel iris]

hi how to mention a support role when i open ticket

[woeful lantern]

You can mentions role with <@&ROLEID>

[pastel iris]

thank you so much https://cdn.discordapp.com/emojis/1084970420912017418.gif?size=48&name=poggers&quality=lossless

[woeful lantern]

You’re welcome!

[pastel iris]

thanks @woeful lantern

[iron night]

Gave +1 Rep to @woeful lantern

[pastel iris]

hi i add claim button but i don't show

https://cdn.discordapp.com/attachments/1099299366080086077/1099299435948814439/image.png

https://cdn.discordapp.com/attachments/1099299366080086077/1099299597446295594/image.png

it is a bug?

[woeful lantern]

Claiming is a premium feature from what I am aware of.

So, if your server isn't premium, you will not have a claim button. If you wish to have one, you can upgrade at: https://tickettool.xyz/premium

Sorry for any inconvenience.

[gilded verge]

that was correct, if their server don't have premium then they can't use/see this button/command ^^

[jade topaz]

is there any way to block a user from opening a ticket by some command?

[wheat crag]

ban

[jade topaz]

How can I get a specific role other than the owner to stay on the claimed tickets? Cant find the option 😦

[timber kernel]

You can use a role for that and add it to disabled roles / or other way around.

[timber kernel]

You have Support Team roles and Additional roles you can use for that. Or what you mean by stay when claimed?

[jade topaz]

where can I find this?

[timber kernel]

Panel Configs -> General

[jade topaz]

tysm brother @timber kernel

[jade topaz]

pmd u sir for sensitive info

[timber kernel]

Please do not DM me, it is forbidden by the rules.
Open a ticket instead -> #🎫│make-a-ticket

[jade topaz]

How can I make selection buttons like that

[humble sequoia]

<:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706> Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on

First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

• Panel doesn't send? Make sure you have a valid emoji selected
• Option doesn't show up? Check if two options have the same panel in the DropDown Editor

$dropdown

[timber kernel]

@jade topaz ^ There you go

[jade topaz]

Tysm

[wanton mesa]

yo guys how do i use external emojis like in my embed/panel?

[gilded verge]

before emoji add \ so in this example, will be !paypal

[timber kernel]

Was solved in a ticket, but thanks miro

[iron night]

Gave +1 Rep to @gilded verge

[clear vessel]

Can we do this ?

i dont like dropdown 😂

[humble sequoia]

Multipanels

For more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Panel -> Attached Panels

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[timber kernel]

@clear vessel There you go ^

[clear vessel]

Thanks

[uncut ginkgo]

How do I subscribe?

[flint socket]

What is that?

[wild spire]

to
allow
more
than
one
line

that’s a multi line 😅

[flint socket]

Thank

[iron night]

Gave +1 Rep to @wild spire

[zealous flame]

When trying to add my ticket tool bot to my server I get this issue:

Failed: Invalid Form Body
components[0].components[0].emoji.name[BUTTON_COMPONENT_INVALID_EMOJI]: Invalid emoji

[wild spire]

this means u added text in your emoji field of the button

[zealous flame]

I didn't add any text

[wild spire]

what’s the server name?

dont post an invitation btw. Just the name

[zealous flame]

PassivEarn

but why is my server name relevant?

[wild spire]

because I was gonna check.
You put an invalid emoji in the field

[zealous flame]

WHAT

[wild spire]

are u looking in the correct button field?

[wild spire]

thats “claim ticket”
ur wrong emoji is in “create ticket”

[zealous flame]

where is "create ticket"?

[wild spire]

panel configs > buttons

[zealous flame]

OMG THANK YOU SO MUCH ❤️

[wild spire]

[woeful lantern]

You can view how to set up ticket tool by heading to #📂│information and clicking the selection of "SetUp Guide"

[flint socket]

How to make the bot send the log of conversations in the channel?

[gilded verge]

what you mean by log of conversations ?

transcript from ticket? 🤔

[flint socket]

Yes

[humble sequoia]

How do I set a transcript channel?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to grant access to
4. Open the Transcript options menu
5. Using the Transcript Channel selector, pick the channel you want your transcripts to be sent to
6. Save changes

[gilded verge]

so first you need to set a transcript channel , and then before deleting ticket, use transcript button or /transcript command

[flint socket]

Is this a premium feature?

[gilded verge]

if you can't see emoji , then this is free

[flint socket]

A question if the premium runs out, are the settings reset?

[gilded verge]

nope, everything will be the same

but then you will not be able to use the panel that had premium options enabled ^^

[flint socket]

Thank you

[iron night]

Gave +1 Rep to @gilded verge

[flint socket]

Example if I enable a Premium feature, it will remain enabled but I won't be able to disable it correct?

[gilded verge]

yup, if the premium option is enabled, it will of course remain enabled, but you will not be able to use this panel because you will get errors if the premium ends

[flint socket]

Ok, thank you

[iron night]

Gave +1 Rep to @gilded verge

[ivory cosmos]

None

[paper tapir]

Anyway to buy premium for lifetime?

[lunar solar]

We do not offer a lifetime premium

[eager briar]

Hello, it isn't possible to download the transcript anymore? Instead of sending automatically in a chat

[wild spire]

hey

Its still possible!
Automatically saving is a premium feature, so free version requires you to manually save each one

[slim pulsar]

Can I get the premium role please

[wild spire]

the bot detected ur premium. Welcome to the premium side

[slim pulsar]

Ty

[feral thistle]

can anyone tell me how do i add more tickets on my server?

[timber kernel]

How many tickets do you have atm?
Keep in mind, there is a Discord limit at 500 channels

[feral thistle]

no no i mean like there is one chanell

there is that ticket msg and i want to add more reaction stuff

if u understand me

[whole pecan]

Hello guys
how can i make bot create private threads instead of channels tickets? private threads no longer require level 2 server boost

and by the way what does the red icon mean in the bot dashboard site ? is it premium feature only?

[scenic plinth]

All of the features you just asked about are premium or marked premium.

[feral thistle]

mhm

[timber kernel]

Yes, you talked about multipanels. Here is a guide for you:

[humble sequoia]

Multipanels

For more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Panel -> Attached Panels

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[feral thistle]

yeah yeah

i have it like this and i want to ad more of them but i dont see anything on site to add

[frosty moth]

Is there a way to make the bot ask the user trying to open a ticket a series of questions before the ticket is opened?

E.G. if I'm trying to have a complaints ticket I'd like the Ticket Tool bot to ask the user trying to open the ticket a series of questions regarding the nature of the complaint and then display that information when the ticket is opened

[feral thistle]

no its like u just click on it and it opens another chanel where u can ask question

[frosty moth]

Yeah but I'm trying to make it more automated so I'm wondering if there's a way to make the bot ask the questions (in DMs or something) for me

[feral thistle]

i thought u were answering my question

@timber kernel i wanted to add more buttons how do i do that?

[timber kernel]

Yes I did. Multipanels is the feature you should check out. Like this you add more buttons.

[timber kernel]

You can use forms.

[humble sequoia]

Pop-up Forms

A Discord Form lets the user answer individual questions in a pop-up Form, which then displays the answers in the ticket message. This can save time if you already know what you want to ask the user.

Setup Forms

Forms can be enabled under Panel Settings > Form Options > Edit Forms Options. In the new pop-up window, you can now enable and edit your own Form.

Form Options

You can add up to 5 questions in the Discord form. This is a Discord limitation. Each question can have a placeholder in the input field, a minimum and maximum input, multi-line, and also the option to have the answer required.

Options

Question Title ➞ Your Question goes here
Question Placeholder ➞ The placeholder text in the input field
Required ➞ If enabled, the user has to answer this question, to submit the form
Multi-Line Input ➞Allows the user to input multiple lines
Minimum and Maximum Input ➞ Set a minimum and maximum input value for the user

Displaying the Answer

To display the answers from the user, you need to enable Auto display form results on the ticket message as an additional embed

In case you don't want a second embed, go into your Panel Configs > Ticket Options > Edit Ticket Message. In there you use the variable {create.form.x} and just replace x with the number of your question. For example, the response to Question 1 can be displayed with {create.form.1}. If you don't use this variable, the response from the user is lost.

[feral thistle]

do u have time for voice? to help me it would be easyer

[timber kernel]

Voice not atm sry.
Short explanation:

• create the panels you need (for each button -> one panel)
• add the additional panels to the first via attached panels (see screen -> Panel Configs -> Panel)
• send the panel
  That is all you need to get started.

[pallid raft]

How do i make the "ticket created #ticket" delete by itself?

[humble sequoia]

How can I edit/disable the ephemeral message?

These pop-ups can only be seen by the user who triggered a certain action, like creating a ticket. They cannot be edited or disabled, as they are a discord requirement that is set by the developer of any bot. The ephemeral messages can be removed by pressing the little blue Dismiss message text, or by restarting your discord client.

[shut bolt]

@pallid raft this is the response to your question

[radiant echo]

So my tickets are appearing like this. I did use to have premium but I don’t think premium has anything to do with. It should look like this (2nd pic)

[shut bolt]

Do you still have premium on that server?

[radiant echo]

No

[shut bolt]

That's why, the image field is a premium customization

[radiant echo]

Ohh. I see!! I thought it would be fine if I bought premium one time cause I thought it would still work!!

[shut bolt]

Sadly not, since it's a subscription the premium settings rely on your subscription being active

[radiant echo]

Ohh I see!! Ty!!

[shut bolt]

No problem , anything else I can help you with?

[radiant echo]

Not that I know of!

[shut bolt]

Have a great day

[whole pecan]

hello guys
is it possible to allow ticket creator to kick a member from the ticket private thread? (after inviting this member by mentioning him)

i gave Ticket Owner permission to manage threads here but still cant kick someone from the private thread of my created tickets

[whole pecan]

can i modify or remove this message please?

[royal canopy]

Hello, how do I make the bot to ping roles after creating a ticket?

[lunar solar]

Show me edit opened section please

[lunar solar]

No

[lunar solar]

See below regarding mentions:

[humble sequoia]

Mentions

Within all the messages the bot sends (both embeds and text) you can mention either channels, roles, or even users, these mentions will only send a notification to the user if they are used within a text field, e.g: a role mentioned in an embed won't ping at all the users who have that role.

For mentioning a role you can use one out of three options:
{@Role Name} ➞ Which is Case Sensitive.
{RoleID} ➞ Replace RoleId with the Id of the role you are trying to ping.
<@&RoleID> ➞ Discord's native syntax to ping roles.

<#ChannelID> ➞ Mention a channel by its ID.
<@UserID> ➞ Mention a user by its ID.

[lunar solar]

Give me a moment

[whole pecan]

by the way i tried to remove member by /remove command and the reply was that it's not allowed in threads

[royal canopy]

Where do I edit them?

[lunar solar]

Panel Configs --> Messages --> Edit Ticket Message --> Embed Editor or Message content

[royal canopy]

ok ty

[lunar solar]

Remove command won't work in threads

Can the ticket owner right click on an individual and remove them?

[whole pecan]

naa i tried

maybe because i am trying to kick admin ? i dont think so

[lunar solar]

I'll have to properly test, busy right now but I'll have a crack as soon as I can

It might not be possible

[whole pecan]

admins can be kicked from private threads as far as i know

[lunar solar]

Ohh they won't be able to remove someone who has higher roles

[whole pecan]

well i tried inviting someone with lower role (not admin) and still cant kick

what happens when someone creates a ticket but the ticket category is full of 50 channels limit ?

[timber kernel]

If you have not defined a second category in the settings, it will overflow and will be put on top of your server channel list.

[humble sequoia]

Overflow Categories

Discord only allows to stack up to 50 channels per category, meaning that if you have already 50 tickets in one category, the bot won't be able to place a ticket in that category, for such reason Ticket Tool counts with overflow categories, meaning that if your main category is filled, the bot will go ahead and place the ticket on the next one available, simply choose a second category in the category pickers:

[whole pecan]

cool thx

thanks @timber kernel

[iron night]

Gave +1 Rep to @timber kernel

[jade topaz]

How to automatic close ticket when user doesnt msg in ticket till 15min..

[timber kernel]

You can use automation (premium feature):
https://docs.tickettool.xyz/dashboard/panel-configs/automation-options

[whole pecan]

please tell me what is this number (max seconds = 518400??)

[warped summit]

Hey! Where can I find the option to create different buttons on my tickets in the dashboard?

[wild spire]

this indicates a maximum of 6 days

[wild spire]

This is a multipanel

[humble sequoia]

Multipanels

For more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Panel -> Attached Panels

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[warped summit]

Ahh awesome, thank u!

[iron night]

Gave +1 Rep to @wild spire

[sinful hedge]

Hey
I need help when customer make a ticket and get back to the ticket he opened it’s not showing what i have replied and he saw nothing only blank

[gilded verge]

Hi, go to Panel Configs->Permissions->Edit opened Ticket Owner Permissions->switch Read Message History to ✅

[sinful hedge]

Owner permission or member permission?

Since the customer not see the messages not me

[gilded verge]

ticket owner is this user who opened a ticket

[sinful hedge]

Appreciate it bro

[formal kelp]

None

[vague cosmos]

Hey - Lifetime payment user here but I believe that happend on another account, can I get the role(s) for it here or do I need to open a ticket?

[whole pecan]

hmm im having an issue and im not sure how to fix it.
i made all ticket channels appear public and all members can participate in the ticket chat but it seems they can also use the ticket buttons like closing the ticket lol.
how to only allow ticket owner using that button ?

[vague cosmos]

Hey @whole pecan,

Go to Panel Config and select the Panel you want to change the permission for. You'll see different options, click on Buttons and then Close ticket (Edit Button).

Make sure that Support Team Only is green. Under Allowed Roles you enter the role(s) of who can use the close button.

Does this help you? 🙂

[whole pecan]

thanks but this means the ticket owner cannot close it anymore

[iron night]

Gave +1 Rep to @vague cosmos

[vague cosmos]

If I am correct, yes. That is what you want right? You should also hide the button and use the slash commands with an override for /close.

[whole pecan]

ok i will try

[vague cosmos]

Keep me updated. 🙂

[whole pecan]

actually slash command will not work, same problem . thanks anyway

thanks @vague cosmos

[iron night]

Gave +1 Rep to @vague cosmos

[vague cosmos]

I see, but you want the person who openend the ticket to not close it right?

[whole pecan]

no i want owner + staff support to close and @everyone observers cannot

[vague cosmos]

You might try the first advice I gave, otherwise I would open a ticket in #🎫│make-a-ticket so someone from the Support Team can assist you.

What you also can try is to disallow it from the @everyone role and keep Support Team Only turned off.

[whole pecan]

i will try

[whole pecan]

did not work, ticket owner can no longer close

[vague cosmos]

Hmm, I'd suggest you to open a ticket in #🎫│make-a-ticket so a Support Team Member can assist you.

[mossy ermine]

اكو دعم فني عربي ؟

[vague cosmos]

يمكنك طرح أسئلتك بلغتك الأم هنا أو فتح تذكرة في

#🎫│make-a-ticket

[wild spire]

we don’t have a lifetime subscription

[vague cosmos]

Got a ticket open and it was possible back in the day.

[mossy ermine]

تمام سانتظر رد علي

[whole pecan]

they didnt find a solution but i did haha

you remove button and allow /close command
you dont allow additional roles (observers) to use application commands in permissions and allow it for ticket owner

[vague cosmos]

سيساعدك شخص ما في أقرب وقت ممكن ، لأن لغتك لا تحتوي على عدد كبير من أعضاء الدعم مثل فريق اللغة الإنجليزية.

@whole pecan glad to see you resolved it!

[whole pecan]

sorry to disappoint you but it did not work :(, bot still responds to /close from observer

thanks anyways cya

[vague cosmos]

Oh. feels sad - I don't have other idea, sadly.

[exotic wasp]

my members cant see the ticket's message history

the category containing the tickets has no perms whatsoever.

[humble sequoia]

User's issue has been solved in another channel.

[brave shoal]

how to send the panel?

[timber kernel]

Send button on top in the dashboard:

[true kite]

Hey, is it possible to add a user to a ticket opened by another user?

[timber kernel]

Yes, use the /add command

You can add a user or a role.

[true kite]

To an existing ticket only?

[timber kernel]

Yes. If you want it for every new ticket, you can use the Addtional roles if you like.

[true kite]

Thanks I got it working 🙂

[timber kernel]

[lean cedar]

how can we search the text from the HTML transcript?
it seems that DC cannot search the text in the code snippet.

[jade topaz]

is tickets tool open source?

[scenic plinth]

No

[jade topaz]

ok

and what are the customizations I can do if I buy premium?

[humble sequoia]

<:premium:662032717906444329> Premium Perks

Faster Premium Bot
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[fierce pike]

Hey Team, having issues with setting up the panel message configs since the site is updated.

I can't seem to find the current details in there 😦

please ping if responding ❤️

also if I sync the status will it fuck the current stuff and override it with what's on the site?

[flint oasis]

Can I block some role?

so he can't open any ticket in my server ?

[stoic isle]

Is there any way I can edit where it says Welcome?

[stoic isle]

Also, is there a way to make people not able to close a ticket?

[fossil vale]

I have a question I have an RP server and I need tickets for unbany and I do not know how to set it up, can you advise me?

[odd stump]

all my channels are visible but not my support channel are visible only how to fix it

[humble sequoia]

━━ Tito's inquiry has been moved to a ticket ━━

[lunar solar]

Yes see details below:

[humble sequoia]

Blacklist Roles

Any role you assign as a blacklisted role won't be able to use commands or reactions.

Selecting a blacklisted role

Go to your Dashboard ➞ Server Configs. There you will find the option to select blacklisted roles.
Note: Don't forget to save.

[lunar solar]

Yes,

Panel configs —> Ticket —> Edit Ticket Message (Green button) —> Message Content —> Edit and save

[lunar solar]

Yes,

Panel Configs —> Buttons —> Close Ticket (Edit button) —> Support Team Only

[lunar solar]

See below:

[stark rune]

1. Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

2. Create a Panel

To create a panel we are going to need to head over to the panel configs on the dashboard.
Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and your ready to get started with configuring your panel.
An example of a creating a panel is shown below.

3. Send the Panel to a Channel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard.
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq.
An example of a sending a panel is shown below.

Having a Problem Sending the Panel?
Do $debug in a channel with Ticket Tool and make sure it has all the necessary Discord permissions.

[humble sequoia]

DhanLelo's issue has been solved in another channel.

[wary fjord]

So i need help i cant figure out why it wont let me claim tickets

[lunar solar]

Setup claiming you mean?

[wary fjord]

I guess? This is my first time using this bot

[lunar solar]

Ahh okay so the use of the claiming feature requires premium

[wary fjord]

Ohh

[lunar solar]

Ye

[lean cedar]

hi, can we search the text from the HTML transcript?
it seems that DC cannot search the text in the code snippet.
how can we search the deleted ticket messages from the HTML transcript

[marble rose]

Hey @covert swallow I'm having trouble accessing my channel via dashboard. Getting this message 'Please select a server you have access to manage to be redirected'

I've got all channel permission but admin, is there a way to manage the tool without admin?

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see the steps on how to relog.

How to relog in the Dashboard.

First, you must go to the dashboard. Once you are there, click on your avatar on the top right. after you click it, you will see a button that says Logout. You must click that. Once you have logged out, you can log back in.

You can also click here to log out immediately.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using the </permissionlevel:1029797400174399542> command on your Discord Server

User permission level with Ticket Tool
@User is permission level: 0 (User)
```» *If it shows that your permission is **0**, you don't have any of the above **3 things** to manage the dashboard.*


**See the Image below on how to relog:**

[languid python]

how do i remove one of the ticket buttons? I have two buttons, both of them create the ticket

[scenic plinth]

You will need to view the transcript itself or download the HTML file, Discord makes it difficult to search files when they are in the preview stage like HTMLs.

[humble sequoia]

━━ Yahav's inquiry has been moved to a ticket ━━

[scenic plinth]

Menu -> Buttons -> Show Button

[languid python]

and thats on the site?

[scenic plinth]

On the dashboard, yes

[lean cedar]

thanks for reply. is there any webhook we can connect while transcript was generated or sent?

[iron night]

Gave +1 Rep to @scenic plinth

[languid python]

but it has two "create ticket" buttons

and now its not updating the changes...

eh, I'll figure it out eventually

[jade topaz]

yo I just bought premium how do Icustomize bot?

[lunar solar]

Looks like a panel maybe attached to another one

If you #🎫│make-a-ticket I can resolve this issue with you

[lunar solar]

Panel configs —> Panel —> Edit Panel Message (green button) —> Embed Editor —> Customise to your liking

Panel configs —> Ticket —> Edit Ticket Message (green button) —> Embed Editor —> Customise to your liking

[acoustic basalt]

I attempted to do this command but when I trigger with solved (@ username) the response will only mention me 😅

(Alex's issue has been solved)

how do I correct it to mention the person I tag? {User} will only mention me

{user}s issue has been solved in another channel.

[lunar solar]

#premium-tickets or #🎫│make-a-ticket and I’ll take a look at how you’ve set it up so far and how we can fix it

[mystic reef]

hiya - is it just me or is the dashboard portal not working today?

[lunar solar]

Working fine for me

Whats happening for you?

[mystic reef]

hmmm so basically i tried to click a server to manage (i just added ticket tool to a server) but when i click "manage", it just keeps popping back to the same "manage server" page

i tried with my phone and it's the same

[lunar solar]

Click Sync Servers and try again

[mystic reef]

have done that and the same response occured

[lunar solar]

Do you have permissions to that server?

[mystic reef]

yes - i'm not the administrator though

i mean i am*, but not the server owner

ticket tool is also not granted administrator rights - is that possibly the reason why?

[lunar solar]

Do /permissionlevel in the server and send me the results

[mystic reef]

aight

yikes..

give me a second

[lunar solar]

Will need to be in a channel that it has send messages permission to

[mystic reef]

there we go 🤔

seems like my account permission level is too low

[lunar solar]

Yeah so you are not a true Discord Administrator

all good

[mystic reef]

gotchu, let me switch to another account with true admin access

[lunar solar]

Get the owner to assign a Dashboard role to you, Dashboard role setup can be seen below:

[humble sequoia]

Dashboard Roles

Any role you put there will have full access to the ticket tool dashboard. The server owner and users with admin permissions already have access to the dashboard.
Be careful of which roles to put here

Apr 25, 2023, 4:48 AM

[mystic reef]

awesome, thanks!

[lunar solar]

No worries

[stoic isle]

Thanks but is there a way to do it on individual tickets?

[iron night]

Gave +1 Rep to @lunar solar

[lunar solar]

Per Panel yes

Per Ticket no

[stoic isle]

Ok.

But how do I do it with each panel?

[lunar solar]

There is a drop down top centre screen

Click on it and switch between the panels

[stoic isle]

Ok Thanks!

@lunar solar Thanks

[iron night]

Gave +1 Rep to @lunar solar

[lunar solar]

No problem

Ignore the warn, cheers

[shy vigil]

so uh, what’s the difference between the {ticket.user} and {author} variables?

[lunar solar]

Author applies to the most recent action

E.g. They click create ticket they are the author of that action

But as a support member if I claim that ticket

I am now the author

Whereas ticket user will always reference the person that created the ticket

[shy vigil]

Okay thank you very much. This is a bit confusing and I’ve only begun to use this bot since my server is growing and I want users to have the option

[lunar solar]

https://docs.tickettool.xyz/dashboard/panel-configs/variables

[shy vigil]

I will probably return once I hit another wall

[lunar solar]

The docs cover the variables in great detail

[lunar solar]

No worries, we will be here

[shy vigil]

See, that was the page I was reading. And I still wished for clarification. Which you explained very well actually

[lunar solar]

Ah no worries

[pallid rain]

Is there anyway to copy a panel config from one server build to another?

[lunar solar]

Yes

A sec while I find the directory for you

From Server:
Server Configs --> Config Backup & Restore (Server Owner Only) --> Click Old version can be found here --> Generate New Key --> Copy it

To Server:
Server Configs --> Config Backup & Restore (Server Owner Only) --> Click Old version can be found here --> Restore from backup key --> Paste it --> Restore Configs

Note: Only the owner can do this @pallid rain

However one owner can gift another owner their config link