🆘│community-support

[gray stirrup]

do you mean when they create a ticket?

[analog leaf]

yes

[analog leaf]

and when they fill out and take the information to change the nickname

[gray stirrup]

This isn't possible with ticket tool, you can suggest it in #1019685143046279208

[hollow sigil]

Where can I find this in the panel?

[rustic gale]

That looks like a dropdown item.

[humble sequoia]

<:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706> Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on

First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

• Panel doesn't send? Make sure you have a valid emoji selected
• Option doesn't show up? Check if two options have the same panel in the DropDown Editor

$dropdown

[jade topaz]

Help

[wild spire]

it tells you to use /botswitcher

[jade topaz]

How to switch

[wild spire]

use the command /botswitcher in your server

and select white

[jade topaz]

Ntng coming

Ohh sorry got it thnks

[wild spire]

did it work?

[white zephyr]

I have a question does anyone know if you can mention someone in your own commands by writing User gave user a cookie (example)

[wild spire]

You can mention the ticket owner in your CC in tickets

[white zephyr]

So I meant whether this is possible with Custom Commands?

[wild spire]

you cannot just mention random users with CC no. It has to be a variable supported by TT and usually this is just ticket owners inside a ticket.

[white zephyr]

Ok thanks so there is no variable for this for custom commands?

[wild spire]

There’s no variable for that no.

[white zephyr]

ok Thanks ^^

[rustic gale]

Cuatom commands support arguments now. I haven't looked into how those work yet, but i can look when i'm free

[white zephyr]

Thanks

[iron night]

Gave +1 Rep to @rustic gale

[rustic gale]

If you'd like to give more details on what exactly you want the bot to do

[white zephyr]

So eg you can invent a variable where a user can mention another user for example for a fun command like user1 hugged user2

[rustic gale]

Sort of, yeah

[rigid oyster]

حد عربي

[robust sandal]

Arab person

Arabic (ar) → English (en)

[wild spire]

$articket

[humble sequoia]

فريق الدعم الفني العربي

عميلنا العزيز ان كنت تبحث عن مساعدة يرجى فتح تكت خاص بفريق الدعم الفني العربي
اذهب الى#🎫│make-a-ticket
ثم قم بلضغط على الايموجي الاتي (🇯🇴)

[jade topaz]

how do i make the bot ping a role when a ticket is opened?

[humble sequoia]

Mentions

Within all the messages the bot sends (both embeds and text) you can mention either channels, roles, or even users, these mentions will only send a notification to the user if they are used within a text field, e.g: a role mentioned in an embed won't ping at all the users who have that role.

For mentioning a role you can use one out of three options:
{@Role Name} ➞ Which is Case Sensitive.
{RoleID} ➞ Replace RoleId with the Id of the role you are trying to ping.
<@&RoleID> ➞ Discord's native syntax to ping roles.

<#ChannelID> ➞ Mention a channel by its ID.
<@UserID> ➞ Mention a user by its ID.

[timber kernel]

{@Role Name}
Here:

[jade topaz]

👍

ty

thanks @timber kernel

[iron night]

Gave +1 Rep to @timber kernel

[jade topaz]

lol

[gentle goblet]

B0t not w0rk1ng

[scenic plinth]

Well, you see, we cannot help you if you cannot tell us what is not working exactly.

[arctic path]

I have problem, i have enabled claim button but there no claim button, how to fix it?

*Im admin, when i test, there no claim button. i have setting support team roles only ( i have put admin role)

[idle flint]

Is your server using the premium or the free version of TicketTool?

[arctic path]

free version

[idle flint]

Ah, claiming is a premium feature, therefore you won’t be able to enable it unless you upgrade

[arctic path]

ah okay, Is there alternative to claiming?

[rustic gale]

Manually renaming the channel with the /rename command

[arctic path]

thanks @idle flint

[iron night]

Gave +1 Rep to @idle flint

[arctic path]

thanks @rustic gale

[vestal umbra]

Hi! I have a question) How can I prohibit in the tickets to tag our server command with "@"?

[rustic gale]

What do you mean by «our server command»?

[jade topaz]

how do i make it so someone gets a role when they make a ticket?

[wild spire]

panel configs > ticket.
But this is premium.

[jade topaz]

damn premium fuck

[near bluff]

[faint pendant]

Pls how can i make multi buttons

[humble sequoia]

Multipanels

For more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Settings -> Panel

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[vestal umbra]

"Our server team", sorry)

[wild spire]

So you mean to avoid the ticket creator from pinging the staff role or stop the bot from pinging it?

[vestal umbra]

ticket creator

[wild spire]

panel configs > permissions > ticket owner / edit ticket openend > disable mention roles

Be sure to also disable this in all possible roles permissions in your server itself.

[vestal umbra]

thanks

[iron night]

Gave +1 Rep to @wild spire

[arctic dune]

Hi,

Is it possible to have open tickets sorted by type of ticket within a category or is it purely down to the server admin/moderator to do this with native discord functionality. Thanks

[wild spire]

you can set a category per ticket panel.

[arctic dune]

We have that already separated by open and closed tickets into different categories. But we have different types of open tickets that we’d ideally want grouped together within the same category.

[wild spire]

Ideally you make a panel per ticket type. And then u can categorize them how u want

[arctic dune]

Thanks will give that a go. Appreciate fast response

Thanks @wild spire

[iron night]

Gave +1 Rep to @wild spire

[wild spire]

no worries!

[vestal umbra]

I did like this, but nothing changed

[wild spire]

that’s not a role ping but a user ping

[vestal umbra]

Oh, how can I disable pinging users?

[wild spire]

that’s unfortunately not possible with discord atm

[sacred slate]

$help ping

[humble sequoia]

How to automatically ping my support team on a ticket?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to ping your support on
4. Open the Ticket options menu
5. Click on Edit Ticket Message
6. In the Message Content use one of the role mention syntax (**{@Role Name}** / **{Role ID}**)
7. Save changes

Note: For this to work properly, Ticket Tool requires the Mention Everyone permission. Or the role must have the Allow anyone to @mention this role setting enabled

[sacred crown]

Member cannot create ticket , i have been try to edit permisson , anyone help

[wild spire]

you’ve disabled “view message history”

[faint pendant]

I dont know how to attach panels

[humble sequoia]

Multipanels

For more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Settings -> Panel

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[sacred crown]

Done , but after member close ticket , showing msg like this

Transc , open , delete

[wild spire]

I mean it's already closed so you cannot close it again. That's why the bot gives that error

[sacred crown]

I know but why trans , open , delete button showing in member role , its normal ?

[wild spire]

Oh you mean the ticket owners can still see those buttons after the ticket was closed

[wild spire]

chose ticket owner edit closed

[vale moth]

Hello ! i have a problem with the tickets in my server
i made 2 categories one for opened tickets and one for closed
but at first i had +300 ticket with no category i tried to re-open and closed them , it worked very good until it stopped sending the ticket to the category

[humble sequoia]

Overflow Categories

Discord only allows to stack up to 50 channels per category, meaning that if you have already 50 tickets in one category, the bot won't be able to place a ticket in that category, for such reason Ticket Tool counts with overflow categories, meaning that if your main category is filled, the bot will go ahead and place the ticket on the next one available, simply choose a second category in the category pickers:

[vale moth]

@wild spire Tysm ❤️

[jade topaz]

hey

[teal grail]

?

[meager gyro]

Hi can someone please answer? How to let people attach files/ images in ticket they create automatically and not change permissions manually each time.

[slender minnow]

Panel config > Permissions > User open ticket > allow the perms

[meager gyro]

Lemme try that and get back, thanks ^^

[iron night]

Gave +1 Rep to @slender minnow

[jade topaz]

how can i pin multiple drop down options to a panel this is not shown to me on 2x

[meager gyro]

I don’t find “user open ticket” ((

[meager gyro]

Is it “ticket owner?”

[wild spire]

you need an unique panel for each item on your dropdown

[jade topaz]

but it is sent as 1x panel ?

[wild spire]

it’s combining multiple panels in one

[jade topaz]

oh

[jade topaz]

thx

[iron night]

Gave +1 Rep to @wild spire

[meager gyro]

thanks!

[iron night]

Gave +1 Rep to @wild spire

[meager gyro]

All done ^^ ❤️

[meager gyro]

and please which one for moderators?

[wild spire]

support team

[meager gyro]

thanking you!

Thanks

thanks @wild spire haha

[iron night]

Gave +1 Rep to @wild spire

[jade topaz]

how do i use emojis in my emblem panels

[meager gyro]

actually i did change it but our mods still can’t attach files lol. I enabled “attach files” from perms, anything else to do for that?

[glad token]

i am not sure what i am missing here

when opening a ticket, the user sees the ticket as intended. however, once the ticket closes, they can still see the ticket.

[rustic gale]

See the orange dots next to the permission names?

That's a permission that Ticket Tool can't toggle because it doesn't have it.

If there's permissions like that, the entire permission edit operation will fail

And the permissions will remain as in the open ticket

[glad token]

😠 sadly that does make sense

@rustic gale thanks 👍

[iron night]

Gave +1 Rep to @rustic gale

[ornate rampart]

Please how do I do chaptcha

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[meager gyro]

guys???^^^

[slender minnow]

did you add their role as support team?

[meager gyro]

no/:

[slender minnow]

you'll have to do it and then open a fresh new ticket to test the perm configuration

[devout tulip]

Before i buy the paid plan do i need to renew it every month or no?

[slender minnow]

depends how you are purchasing it

discord is a recurring subscription

[devout tulip]

is there a lifetime subscription

[slender minnow]

nope

[devout tulip]

oh ok thank you

Thanks @slender minnow

[iron night]

Gave +1 Rep to @slender minnow

[formal rapids]

Hi How do I add the premium ticket in a server?

@slender minnow

[humble sequoia]

Inviting and Enabling Premium Bot

The first thing you will need to do is invite the premium bot, an invite can be found here

Once the bot is in your server we will head to the dashboard and manage your server. When you are managing your server, you want to head into "Server Configs" then click the drop down menu under "Select the bot you would like to use on this server" then click "Ticket Tool#6207" and then save.

[timber kernel]

@formal rapids

[rustic gale]

Note that we do not recommend using the premium bot unless you're going to get long-term premium after the trial is over

This is because at the end of the trial, the premium bot goes inactive and you would have to switch to @pseudo glen

[stoic hemlock]

my ticket tool dont work in my server Vizior ESports write setup and dont working

my ticket tool dont work in my server Vizior ESports write setup and dont working can you help me

[humble sequoia]

━━ moved to ticket ━━

[hasty python]

is there a reason other people can see tickets people make? how can i set it so
if someone with a role makes a ticket, other people cant see the tickets made by people with those roles if that makes sense

[wild spire]

Did u add roles to support team or additional roles that aren’t supposed to see tickets?

[hasty python]

i didnt add additional roles
i added roles to support team i believe

[wild spire]

check if they’re all supposed to see the tickets.
If not delete the role(s) that aren’t

[sleek crest]

@wild spire

When somebody open ticket bot isn't add him in ticket then i should add him manual

[dim phoenix]

anyway to change this colour?

[wild spire]

that color is a premium feature

[dim phoenix]

ahhh thank you so much

[iron night]

Gave +1 Rep to @wild spire

[wild spire]

can u send me a screenshot what you’re referring to?

are u trying to update your existing panel?

have u clicked this on your existing panel?

#🎫│make-a-ticket That might be easier 😅

[tacit arch]

Hello excuse me I have a question how I cancel my subscription ?

[humble sequoia]

<:TicketToolOffline:1018980643092312155> Cancel your subscription

We're sorry to see you go!

To cancel your Ticket Tool Premium Subscription, just head over to your User Settings in Discord, then Subscriptions. Look for Premium Apps and click on Manage Subscriptions. There you can cancel your subscription at the end of your billing cycle.

User Settings > Subscriptions > Premium Apps > Manage Subscriptions > Cancel

[celest nebula]

how do i get the bot to ping me in the tickets it creates

[humble sequoia]

Mentions

Within all the messages the bot sends (both embeds and text) you can mention either channels, roles, or even users, these mentions will only send a notification to the user if they are used within a text field, e.g: a role mentioned in an embed won't ping at all the users who have that role.

For mentioning a role you can use one out of three options:
{@Role Name} ➞ Which is Case Sensitive.
{RoleID} ➞ Replace RoleId with the Id of the role you are trying to ping.
<@&RoleID> ➞ Discord's native syntax to ping roles.

<#ChannelID> ➞ Mention a channel by its ID.
<@UserID> ➞ Mention a user by its ID.

[scenic plinth]

[crystal ridge]

why when i create a ticket the whole server can see the ticket? I don’t know how to make it private to the person that created it.

[thorny lily]

can have more then 1 ticket bot ??

[rustic gale]

How do you tell that everyone can see the ticket?

[rustic gale]

Please clarify

[craggy stirrup]

I need ticket

[thorny lily]

like 2-3 bot tikect for diferent utility on save server

[crystal ridge]

Server members were able to enter the ticket and even drop messages

[rustic gale]

You don't need multiple bots for that

It's enough to create multiple panels

[rustic gale]

I recommend to #🎫│make-a-ticket

[uncut coral]

hello, i would like to know how to let member to open a ticket ( by role )

[rustic gale]

I'm not sure what that means. Can you clarify please

[uncut coral]

i create ( clan member role ) i want any one have this role can open the ticket.

ay one not a clan member can not open the ticket

@rustic gale

[uncut coral]

any one can help please.

[rustic gale]

Panel Configs -> Buttons -> Create Ticket

Under Allowed Roles, include that role

Then, under Disabled Roles, include everyone

[ripe kayak]

I have been using Ticket Tool successfully for about nine months. Love it. Automated a lot of stuff. People can submit one of three types of tickets, and they get answers in private.

But now I am wondering about the other side of this. What if we, as a moderator staff, have to suspend somebody. The only way we can tell them now is in public (not preferred), and in private DMs (not preferred).

Is there a reverse ticket system available where we open a ticket, type in the offender's handle#XXXX, and it opens a new ticket between all moderators/admins and that one singular person, with no one else able to see it?

Maybe it's there and I'm blind or just need that gentle nudge into what to do.

[humble sequoia]

Command Style Tickets!

Command Style Tickets allow you to open tickets VIA the $new or $ticket commands. This feature also allows you to open tickets for people, by using the aforementioned commands with the user's ping or ID.

You can enable this feature by heading over to your server's dashboard. Then head over to Panel Configs ➞ Settings ➞ Command Style Tickets. (GIF below shows you how to get to it as well).

This section of the panel settings also contains the following features

• Bypass channel list and watch all of them → when you enable this option, Ticket Tool will create a ticket whenever someone uses the $new or the $ticket command in a channel it has access to .

• Channel to monitor for command $new and $ticket → This is the opposite of the previous option, you can actually select in which channels Ticket Tool should look for the $new command instead of looking in the whole server.

• Delete command after creating ticket → If enabled, Ticket Tool will delete the command (whether it's $new or $ticket) a few seconds after you run it.

[scenic plinth]

Enable that, and use $new {targetsid} in the channel you have set,

[ripe kayak]

Thank you kind person. I will look into doing this. Might be tomorrow since it's late, but if I have any further issues, I'll let you know. Probably straightforward if I can set up my own ticket system, though.

[iron night]

Gave +1 Rep to @scenic plinth

[arctic path]

Is there automatic transcript save?

[heavy harbor]

How do I have ticket tool send the transcript file in dms on close?

[rustic gale]

Panel Configs -> Transcript -> Auto DM Transcript

[heavy harbor]

Thanks.

[iron night]

Gave +1 Rep to @rustic gale

[rustic gale]

It's premium only

[arctic path]

ah okay

Thanks

thanks @waxen mountain

[iron night]

Gave +1 Rep to @waxen mountain

[arctic path]

oop

thanks @rustic gale

[waxen mountain]

For what thanks?

[iron night]

Gave +1 Rep to @arctic path

[arctic path]

I accidentally mention you, sorry

[waxen mountain]

No problem

[jade topaz]

Why my votes are not showing up

$vote

[humble sequoia]

Votes

Current Votes: 0
Lifetime Votes: 0
Linked Votes: 0

Vote Links

Top.gg
BotsForDiscord.com

Linking Info

Linked User: Not Linked
You can give your future votes to another user by linking with that user.
To link use $vote link (@user or userId)
To unlink use $vote unlink

Redeeming

Each vote is worth 12 hours of premium and can be redeemed once you have atleast 6 votes.
Your current votes are worth 0m
To redeem your current votes use $vote redeem

[jade topaz]

Sre

[wild spire]

please read here #1085548159616434176 message

[jade topaz]

Are you fixing it?

[gilded verge]

How many times you voted on top.gg and botsfordiscord?

[jade topaz]

1

[gilded verge]

but for both?

[jade topaz]

What are you talking about?

[gilded verge]

but you voted on both sites?

[jade topaz]

I did not vote on the website

[gilded verge]

If you didn't vote then I don't understand the problem 🤔

[jade topaz]

Is a voting thing on the website

[gilded verge]

yes, you have to go to the website and vote

[jade topaz]

$vote

[humble sequoia]

Votes

Current Votes: 1
Lifetime Votes: 1
Linked Votes: 0

Vote Links

Top.gg
BotsForDiscord.com

Linking Info

Linked User: Not Linked
You can give your future votes to another user by linking with that user.
To link use $vote link (@user or userId)
To unlink use $vote unlink

Redeeming

Each vote is worth 12 hours of premium and can be redeemed once you have atleast 6 votes.
Your current votes are worth 12h, 0m
To redeem your current votes use $vote redeem

[gilded verge]

see? i told you
now you can vote in this second link, then you will have 2 votes

but please use commands in #🤖│bot-spam or on your server

[jade topaz]

Ok sre

[fresh frigate]

how do i make a custom command
so like i do $crypto and it sends my addresses

[humble sequoia]

Custom Commands

Custom Commands are used to send a predefined response to your channels. Commands will only respond if the command itself is used, it will not function if you put the tag into a sentence.

To create commands, go to: Dashboard > Custom Commands > New. After creating and naming one, you can edit the command trigger and behaviors. Tap on the edit message button to edit the response of the command.

[vivid finch]

Help please, I have set up my tickets like this but whenever I close a ticket it just stays in the Registration tickets section

[gilded verge]

Probably the bot does not have permission to manage the closed category 🤔

[vivid finch]

Just gave it every permission in that category, still not seeming to work

[gilded verge]

on your server, please run /debug and send link from bot ^^

[vivid finch]

https://discordapp.com/channels/509192800865353738/662692902245498910/1087319676373172296

[gilded verge]

Do you get any error when you close the ticket?

[vivid finch]

Nope, just says ticket closed and then stays in the category

[gilded verge]

How many channels do you have in the closed ticket category?

Because in one category you can have max 50 channels

[vivid finch]

Lifesaver, thankyou!

[lethal fable]

Hi, how can I change the language in the bot?

[gilded verge]

Hey, example please *because I don't know what you want to change 🤔

[shadow gull]

I need support Ar

[timber kernel]

Please open a ticket, we have Arabic support -> #🎫│make-a-ticket

[charred yoke]

How I setup log?

[jade topaz]

How to setup

[lethal fable]

it was like that in the old version of the site

now I can't find the button to change the language

[slender minnow]

it has been removed

[lethal fable]

So now it's impossible to change the language?

[jade topaz]

How to unlink premium from discord

[slender minnow]

what exactly are you trying to translate here?

[slender minnow]

you mean transfer it to other server?

[jade topaz]

Yes

[past hornet]

Hey guys! Is anybody knows do I still need to have Free version of bot on my server if I use Premium version?

[slender minnow]

how did you purchase it?

[slender minnow]

its not needed, premium version has a better up time and response speed in comparison with the free bot as it is in less number of servers

[past hornet]

cool! So I can delete a free bot from the server, right?

[slender minnow]

just confirming before you actually do it, did you purchase your premium through discord?

[jade topaz]

.

[humble sequoia]

How Do I setup Ticket Tool

You can check our documentation here;
You can also check #📂│information for the basic setup, or run the </setup:1025379472167403530> command within #🤖│bot-spam to find information on how to setup Ticket Tool.

Alternatively, you can use the /setup command with Ticket Tool in your own server to setup the basics of Ticket Tool!

Our documentation contains all the info you need about the bot to be able to setup and configure the bot however you like.

[slender minnow]

@jade topaz ^

[jade topaz]

Can I use the old dashboard?

[lethal fable]

bro I'm not trying to translate the site, I'm trying to change the language of the bot system

[compact valley]

how do you edit the text on ticket

i tried but it doesnt let me

[jade topaz]

?

[slender minnow]

almost all responses are customizable so you can enter your own content

[slender minnow]

nope

if you are stuck somewhere you can ask here or open a ticket through #🎫│make-a-ticket

[slender minnow]

panel config > ticket > edit ticket message > dropdown near embed editor

[lethal fable]

the fact of the matter is that almost and not all

ok thanks anyway

[compact valley]

Ohh, thanks

[iron night]

Gave +1 Rep to @slender minnow

[slender minnow]

that almost excludes ephemeral responses as discord translates them client wise

[past hornet]

I will try to have a look, I just new manager on the company's server. Is it important?

[slender minnow]

yup, if its purchased through discord then you'll have to keep the bot in the server

otherwise discord cancels the subscription

[past hornet]

cool! Thank you really! 🙂 I'll try to find it 🙂

[iron night]

Gave +1 Rep to @slender minnow

[white flicker]

Hi how do I set the custom ticket channel for my tickets

Nvm

Figured it out!!!

[flint osprey]

Hello, I am a user of ticket tool. In my server the users who create ticket cant access to message history. How could I solve this, please help

[rustic gale]

Grant your everyone role the Read Message History permission

https://cdn.discordapp.com/attachments/1065154397358796800/1067922359710916689/imagen.png
https://cdn.discordapp.com/attachments/1065154397358796800/1067922540305064016/imagen.png
https://cdn.discordapp.com/attachments/1065154397358796800/1067922908288122890/imagen.png

[jade topaz]

Hi! Is there any way I can make it so every person that makes a ticket can add 1 person to the ticket?

Or any backdoor around this?

[rustic gale]

Not really.

You can grant them the unrestricted use of the /add command

But you can't restrict it so they're only able to add one user

[jade topaz]

Alright

[lapis marsh]

Yes

You can give the person making a ticket manager perms

Or you could make manager perms for that ticket channel so they only can manage that channel to add 1 person

[jade topaz]

Can it be automated tho?

[lapis marsh]

Lazy much

@jade topaz if you go to the dashboard and go to permissions and ticket owner permsions there’s a set of permissions one of which is “manage permissions” enable that idk if it’ll work or not since I never did it

[uncut coral]

Thank you very much, I appreciate your supporting

[iron night]

Gave +1 Rep to @rustic gale

[ripe kayak]

Good afternoon. I am clearly misreading something somewhere, and it could be my discombobulated mind.

I'm good on ticket setup for the most part. But I need an ELI5 on how to get this general setup:

This system I am making isn't a user submitting a ticket for assistance, this is for mods to reach out to members to discuss something in private, like a warning or suspension. I want my mods to be able to...

• When creating ticket, be able to @ the person you want it to go to.
• When ticket opens, only the @ 'd person can be in there (besides mods and admins, of course.) (This would function like a normal ticket.)

A prior help response to me said: Enable that and use $new {targetsid} in the channel you have set. but now that I've slept on it, where do I even put that?

[lunar solar]

Put what?

Panel Configs —> Command Style —> Command Style Ticket Creation —> Set channel for commands to be sent in

[ripe kayak]

I am apparently that stupid today. I am sorry to bother you with such a dumb question. I will go do some testing now.

[lunar solar]

No dumb questions

Happy to help 🙂

[ripe kayak]

Its Monday, what can I say? 😄

[lunar solar]

Tuesday here

Haha

[ripe kayak]

Okay so I do this in the channel made for creating tickets. I've tried each one of these, one with just the display name of the person, one with the full name and the hashtag numbers behind it. But when I go into the newly-created ticket channel, that person doesn't have access when I right click on the channel and see permissions. So something is off somewhere.

[lunar solar]

No brackets to start with

Plus you need to @

You are also better off using user IDs

Instead of usernames

For example this is yours 599315374139506719

[ripe kayak]

Oh the bracket was for demonstration purposes. I got it.

Ill follow up with you after the wife's phone call, @lunar solar and let you know if I have success. Thanks again.

[iron night]

Gave +1 Rep to @lunar solar

[ripe kayak]

I did say thanks, lol.

[lunar solar]

Dw about the bot

It’s crazy

[ripe kayak]

I know

[lapis marsh]

@jade topaz did it work or….

[jade topaz]

Hi

So I want to use ticket tool in another sevrer (without premium) and was wondering if there was a way to make the ticket message longer?

[teal grail]

Yes,

If you have primium, you can write more

[jade topaz]

I’m trying to in a server I don’t have premium in

[teal grail]

I think you can only write more on the server where you bought the Premium tool ticket

[jade topaz]

Oh ok

I didn’t buy it I have admin perms in that server

[teal grail]

Ohh ok

I think only the owner can write more.

I may be in error.

[lusty swan]

I'm having an issue where the support roles do not have permissions to use slash commands in tickets (such as adding a user) despite updating the command configs to explicitly allow those roles.

The category where tickets are made also allow support roles to use slash commands.

But the support roles do not have the slash command permission server wide. So far server-wide perms is the only solution that works, and I would rather not implement that.

[gilded verge]

Just to be sure, can they not use this command because they get some error or because they can't see this command?

[lusty swan]

They cannot see the command.

If I manually update the ticket / channel to allow permissions, they can use it no problem

[gilded verge]

but you tried to update their permissions in Panel Configs->Permissions->Edit opened (or closed if you want too) Support Team Permissions->and add Use Application Commands to ✅ ?

[lusty swan]

doing now, will report back

this one is not checked, I'm checking it, syncing the bot, and then testing with my team.

[gilded verge]

just remember that new settings do not affect currently open tickets, so you would have to create a new one ^^

[lapis marsh]

There’s a bypass without premium

You could use Carl bot auto response feature to finish typing what you want

[gilded verge]

or you can just get free premium by voting

[lapis marsh]

Or Carl bot

[lusty swan]

yes, I've opened a new ticket... waiting on a response.

[lapis marsh]

Carl bots easier and a one time thing

[lusty swan]

what now? 👀

[gilded verge]

do you want info about voting? ^^

[lusty swan]

I mean, I'm waiting for my people to confirm whether this update fixed the issue, so why not?

[torpid yoke]

Can somebody help only one dropdown item is shown but not the other

[lapis marsh]

Who?

[gilded verge]

so instruction:
Please go to #🤖│bot-spam (or to your server) and use $vote or /vote
Then vote in Top.gg and BotsForDiscord. Vote on both sites and after 12 hours do the same again.
You need minimum 6 votes to redeem premium ($vote redeem) | 6 votes = 3 days of premium

[ripe kayak]

@lunar solar All is working. Even a slash command instead of the $ command if I wanted to. Thanks for the help and clarifications.

[iron night]

Gave +1 Rep to @lunar solar

[lapis marsh]

Did you hit save

[torpid yoke]

Yeah

[lapis marsh]

Did you hit sync

[torpid yoke]

no let me try that

Still doesn't work.

[gilded verge]

it doesn't automatically update when you add something, so use the Update button or resend this panel to the channel

[lusty swan]

this worked, thank you. I'm still confused as to what the config page is for then?

[iron night]

Gave +1 Rep to @gilded verge

[lapis marsh]

Did you have one at first when the ticket was initially created and trying to add another now

[torpid yoke]

Oh

[gilded verge]

which config exactly? 😅

[lusty swan]

command configs for specific slash commands

[torpid yoke]

Thank you @gilded verge and @lapis marsh

[iron night]

Gave +1 Rep to @gilded verge

[lusty swan]

As I had found that initially and whitelisted certain roles. (which didn't work)

[lusty swan]

as in this screenshot

[lapis marsh]

So say you have a premium extra long message perk will that disappear after premium gone

[gilded verge]

in command configs you can set permissions for who you want to be able to use a given command

but about your screenshot... you enabled Support Team Only so if you added Allowed Roles, then those roles you added won't work becase Support Team Only is active

[lusty swan]

even if those roles were the support team roles?

[gilded verge]

even if the premium ends, you don't lose anything, just a panel that had premium options might stop working

[lusty swan]

well, i guess the answer to my questions is , "yes, duh" because ultimately that's what happened.

[lapis marsh]

Yah duh

[gilded verge]

here i just meant that only roles with Support Team will work ^^

[lusty swan]

anyhow, thank you again @gilded verge ! I don't know if I skipped over this situation in the documentation, but I would encourage the dev team to add something about this. Would be super helpful!

[iron night]

Gave +1 Rep to @gilded verge

[lapis marsh]

Thank you @lapis marsh

[lusty swan]

ooo, nice try

[lapis marsh]

Worth a try

[gilded verge]

oh, ofc ^^ also you can send suggestion, so please go to #🤖│bot-spam and use: s!suggest your-message

[lapis marsh]

Is premium based on person or server

[gilded verge]

could you please give an example of what you mean? 🤔

[lapis marsh]

Um ok

[gilded verge]

I just want to understand well so as not to mislead you ^^

[lapis marsh]

If I were to buy premium would it be premium for that server only or every server I’m in

Create a ticket in*

[gilded verge]

so answer will be, based on server ^^

[lapis marsh]

As in based on the servers I go in or based on the server I brought it in

[gilded verge]

where premium has been purchased (or redeemed by voting), it will be active there

[lapis marsh]

So how’s that work

You buy it through discord ?

[gilded verge]

yup, so you need go to server where you want to buy premium, then click on Ticket Tool bot and Upgrade button

[lapis marsh]

I’ll be back

[gilded verge]

wait please

[lapis marsh]

I’m not seeing this upgrade button

[gilded verge]

just please remember that if you buy premium in a free bot, then you change it to a premium bot in Server Configs and kick the free bot from the server, the subscription will be canceled (canceled but not deleted) so the best is to invite premium bot in Server Configs and then buy premium in Gold bot

Upgrade button is available only on desktop (from what i now but now im not sure, gimme sec😳)

[lapis marsh]

Ok I’ll wait

[gilded verge]

yup, checked, available only on pc

[lapis marsh]

Ok I’ll be back

Yeh I see alr

[jade topaz]

How much do I have to pay to have a license forever

I can’t be bothered renewing it yearly

[gilded verge]

we don't have lifetime

[jade topaz]

Can I pay for it now for years at a time if that makes sense

[gilded verge]

if you choose to pay via Discord it is monthly

or you can check this:

[humble sequoia]

PayPal - [e-mail]
BitCoin - 3HhKKAdb9eEvCe2tvzB8bAa8nebHY6qcPA
Ethereum - 0xF47a27D6a3225bB8e71fd03B5C14bbb374b41149
LiteCoin - MEQX3knLAuotrKnvk3HDNBK5gdRn6PZhHy

Prepay/Direct Payment

To prepay send the payment using your desired method - Available options listed bellow.

⚠️ $18 per 3 months. ⚠️
$66 per year.

(If using the direct payment option, you need to be paying for at-least 3+ months.)

Regular Prices when paying within Discord:
$5.99/per month

Once your payment is sent let us know so we can confirm and get you your key.

<:paypal:924596360840372234> Paypal ("Goods and Services" or "Family and Friends")

[e-mail]

<:bitcoin:924638849135689749> BTC - Bitcoin

3HhKKAdb9eEvCe2tvzB8bAa8nebHY6qcPA

<:Ethereum:972177326580301835> ETH - Ethereum

0xF47a27D6a3225bB8e71fd03B5C14bbb374b41149

<:Litecoin:972176945972383815> LTC - LiteCoin

MEQX3knLAuotrKnvk3HDNBK5gdRn6PZhHy

I sent the payment now what?

After you send the payment, please send a screenshot with proof of payment, our <@&615146349700186112> will verify your payment and will get you setup. For crypto payments, we are waiting for at least ONE verification.

All prices in USD - 3 months min for direct payment

[lapis marsh]

Not even worth paying for a discord bot better bypass methods

And I mean how good do you need a ticket system to be anyways

[near creek]

hola

hablan español

[lapis marsh]

No

[near creek]

a

[lapis marsh]

#🎫│make-a-ticket

[near creek]

tu hablas español

[lapis marsh]

NO

hablo Inglés

[near creek]

well

[scenic plinth]

¡Hola! Si necesitas ayuda, ¡no dudes en hacer un ticket! 🙂 ( #🎫│make-a-ticket )

[near creek]

ya

[scenic plinth]

@lapis marsh We appreciate that you are willing to offer your help and time to others within this channel, although it has come to of concern you seem passive-aggressive, in all due respect, f not misleading. If you are unsure about a question or how to answer someone, please double verify your answer or do not answer the person at all. Just a fair warning and wanting to let you know, I wont conversate about it further, so dont worry 🙂

[lapis marsh]

When

Was I passive aggressive

[lapis marsh]

Said that same thing cough cough

[mighty dagger]

»«

[topaz merlin]

Anyone know why this is happening?

[lapis marsh]

Slow internet

[topaz merlin]

nevermind I figured it out

[lapis marsh]

What was it

[topaz merlin]

it didn't have permissions to the channel I guess

[lapis marsh]

Thought so

[scenic plinth]

Again, if you are unsure, please refrain from offering support or an answer to the question. It is clear you are unaware of what you are answering or intentionally answering incorrectly, and then giving snarky responses.

[bronze mason]

How do I open a created ticket?

[rustic gale]

This probably needs clarification.

[terse brook]

hello is it possible for me to auto display results as an embed into one public channel so other members can also see it ?

[rustic gale]

Not possible sadly

[hidden linden]

I have a new server setup and ready to go but it is not pulling up in my Plex login. Any idea how I link the 2? Thanks in advance.

[rustic gale]

Your Plex login? I don't know what that means, sorry.

[timber kernel]

You are wrong here. We are giving support for the ticket tool bot and not for any server issues regarding Plex.

[earnest moth]

hey, I was trying to put all the tickets to one category on two servers - but it seems that this feature doesn't work, any advice on that?

[teal grail]

Category Option

[earnest moth]

yes, and i saved it, but the tickets are still sending on the top of all channels

so, it's still like this on the both servers, what surprised me

[teal grail]

The text channels are always on top of the voice channels.

@earnest moth

[lunar solar]

Are the categories you are trying to use full?

Discord has a 50 channel limit per category

It’s that or TT doesn’t have perms to the category

[terse brook]

do we have a suggestion feature ?

[teal grail]

No.

[jade topaz]

Hey I need help.
Im not the owner anymore of the server because I lost access to my account but I have admin perms.
Is there any chance I can purge all the channels?

trough dashboard or something? I cant handle it anymore 100+ closed tickets and 70+ opened and I want to delete all

[heavy harbor]

If you have your role in “Dashboard Roles”

[jade topaz]

guys is there a way to place on the ticket average response time?

[rustic gale]

Depends on what you mean by that.

Does Ticket Tool have an out-of-the-box suggestion feature that you can use in your server? No

Does this server have a suggestion feature that you can use to suggest improvements to the bot? Yes, use the s!suggest command in #🤖│bot-spam

[jade topaz]

ok

[steel tangle]

Please why it didn't close the ticket

What can I do?

[torn sonnet]

bots usually ignore other bot's message

[timber kernel]

Check this in Server config:

[brazen orbit]

Good evening, I'm facing the same problem. When creating a ticket, the button for taking a ticket does not appear. The button is enabled in settings. How can this be fixed?

[slender minnow]

If you are mean the claim button, then it requires a premium subscription. If you have an active premium subscription, you can configure claiming from the claiming option.

[covert abyss]

Good evening, when I click on the server 2 button, a text appears, even though I am on that server with admin rights in discord on the server.

[slender minnow]

you're unable to access the server dashboard?

nvm

[humble sequoia]

━━ moved to ticket ━━

[covert abyss]

Yes

[slender minnow]

you have a ticket open you can ask there

[covert abyss]

#1087801199111196673

[slender minnow]

someone from the team will assist you shortly

[covert abyss]

Thank you!

[silver zodiac]

when i open ticket it goes on top i want to remain in the same catagory

how to fix that

any one please help

@olive eagle hi

[olive eagle]

Hello there, please follow the steps below:
1- Head to your Dashboard
2- Select your server
3- Go to the "Panel Configs" Tab
4- Under "General", click on "Category Options"

[humble sequoia]

Overflow Categories

Discord only allows to stack up to 50 channels per category, meaning that if you have already 50 tickets in one category, the bot won't be able to place a ticket in that category, for such reason Ticket Tool counts with overflow categories, meaning that if your main category is filled, the bot will go ahead and place the ticket on the next one available, simply choose a second category in the category pickers:

[jade topaz]

updated to gold ticket tools but still got white pfp on my panel message

[wild spire]

you need to use /botswitcher to swap to the yellow bot and then resend all panels

[jade topaz]

I already have gold enabled, when I try to update, it says failed, cannot edit other user, being white panel. How do I resend? I want all settings to stay the same

[wild spire]

You go to the dashboard and press “send” for each panel once the yellow bot is set up properly

[jade topaz]

Thank you

[jagged crag]

how do i add custom branding to the premium bot?

[humble sequoia]

━━ moved to ticket ━━

[deft quest]

trying to move where the tickets are located. When someone opens a ticket it used to add it to the top of the server now the bottom. any help?

[simple gale]

why can i not see ticket read history when i open a ticket on an alt? it has all normal permissions

nevermind problem solved, just turn oon read message history for @ everyone if you have an issue with this too

[jade topaz]

Btw, I noticed this does not apply to current tickets, so how do i close the ones that where already open? and will the new ones using gold go to the same archive and transcript logs?

[scenic plinth]

Yes, any changes made while on the standard subscription with standard features will remain the same unless modified in some way, the only way you would lose features are premium features when canceling your subscription or the subscription expires.

[twilit mantle]

Hello, is there a way to make it so staff doesn't have to "join" a ticket

[rustic gale]

Panel Configs -> Limits

You can set a higher limit, or you can set roles that bypass the limit

[brisk musk]

Hello, I can't open a ticket that tells me you don't have a permission how do I give people a permission to open ticket?

[slender minnow]

go to panel config > buttons > settings of the button you are facing issue with > check that the button is not marked with as support only

[brisk musk]

?

[slender minnow]

this is what preventing your server members from opening tickets
https://i.imgur.com/YpQrA5D.png

only your users with their roles added as Support Team can make a ticket

[brisk musk]

✅

[tired gyro]

What's this?

[gilded verge]

The panel appears to have been deleted, but if you still see it in the dashboard, clone it and use the cloned panel ^^

[full estuary]

how to get a Redeem Premium Key

i get a Premium but how to invite to my server ?

[humble sequoia]

Inviting and Enabling Premium Bot

The first thing you will need to do is invite the premium bot, an invite can be found here

Once the bot is in your server we will head to the dashboard and manage your server. When you are managing your server, you want to head into "Server Configs" then click the drop down menu under "Select the bot you would like to use on this server" then click "Ticket Tool#6207" and then save.

[full estuary]

hello ??

need help

[autumn oriole]

@full estuary

When you purchase you select the server you want to purchase TicketTool premium

Make sure to add ticket tool premium bot into server

You can go to dashboard of the server that you purchased and in left menu you should see something like this

That means that purchased subscription is activated

But if you didnt activated the premium key, go to server dashboard that you want to premium key activate and then click to open left menu and find button rendeem and paste the Premium key in and click on button rendeem and the subscription will start to work.

But make sure to add premium bot

[autumn oriole]

Guide here

[gilded verge]

Just to be clear, premium features also work in the free bot so there is no need to add the premium bot to the server ^^

[autumn oriole]

True but if you want it look coll you can add it @full estuary

[gilded verge]

indeed,
also if you (@full estuary) bought premium via Discord, you don't get any code because you have active premium immediately after purchase

[full estuary]

Alrighty thanks

[jade topaz]

How do I make it so that tickettool doesnt rename the tickets when the ticket closes?

[gilded verge]

You can set the same name ^^ Panel Configs->Ticket->here
Example:

[jade topaz]

that wouldnt work because i have another bot that changes the channel name based on a factor, but tickettool changes the name back once the ticket is closed

@gilded verge

[grim cipher]

hello

[gilded verge]

wait, im sorry, my bad, so you don't want it to change name after closing the ticket... so you can leave this field blank ^^

[grim cipher]

I want to add it to my server. but when i type /setup i get this error. "application did not respond"

[gilded verge]

could you please run /debug on your server?

[grim cipher]

okey

[gilded verge]

oh, and here send link from bot
Example:

[grim cipher]

i get the same error

[gilded verge]

ah right, so ticket tool don't have permission to send messages, please fix ^^

[grim cipher]

ahahaha thank you 😄

[humble sequoia]

How to edit `@everyone`'s permissions

Head over to your Dashboard ➞ Panel Configs ➞ Permission Options ➞ Everyone Role Opened/Closed and customize the base permissions for everyone in your tickets.

Note: This set of permissions may be affected by the overrides of Support Team, Additional Roles, and User permissions.

[jade topaz]

is it possible for people to open multiople tickets at once? I have gold

[teal grail]

Yes

[teal grail]

Limits Option

[jade topaz]

Does anyone know how to ping a role inside of a ticket?

[humble sequoia]

Mentions

Within all the messages the bot sends (both embeds and text) you can mention either channels, roles, or even users, these mentions will only send a notification to the user if they are used within a text field, e.g: a role mentioned in an embed won't ping at all the users who have that role.

For mentioning a role you can use one out of three options:
{@Role Name} ➞ Which is Case Sensitive.
{RoleID} ➞ Replace RoleId with the Id of the role you are trying to ping.
<@&RoleID> ➞ Discord's native syntax to ping roles.

<#ChannelID> ➞ Mention a channel by its ID.
<@UserID> ➞ Mention a user by its ID.

[jade topaz]

Thanks.

[granite grove]

If I wanted to remove Ticket Tool from my server - what do I need to do to make sure access is revoked?

[wild spire]

if u kick it, all access from the bot is revoked

[lyric sigil]

When in Embed Editor - 2 it's only to Premium servers?

[gilded verge]

Those fields that are shaded, are only changeable in premium

[lyric sigil]

so when make another embed editor, its only works in premium right?

in Embed Editor - 1 , i can use Embed Description, but in Embed Editor - 2 i can't

[gilded verge]

in Embed 2 everything is shaded so yes, without premium it won't work

[lyric sigil]

ooh ok

[jade topaz]

What does #demo-threads do?

[gilded verge]

by opening a ticket there you can check what it looks like with threads

[jade topaz]

Ah thanks.

[jade topaz]

Thank you.

[iron night]

Gave +1 Rep to @gilded verge

[jade topaz]

How do I make a dropdown with multiple options for a ticket panel??

it only lets me select support centre once

[humble sequoia]

━━ moved to ticket ━━

[copper bane]

At my server there is no emoji to open the ticket

[wild spire]

you can set it in the button settings if u mean there’s no emoji on the button

[copper bane]

No there is no button

[wild spire]

can u send a screenshot?

[dapper depot]

Did you disable the panel?

[copper bane]

No

[dapper depot]

Maybe resend it.

[copper bane]

Ok i will do it tomorrow

[wild spire]

hey nederlands

[copper bane]

Haha

[wild spire]

kijk even na in je dashboard of je bot wel alle permissions heeft btw

[copper bane]

Goed

Ik probeer alles morgen want ik heb een toets

[wild spire]

server info.
En dan is alles behalve admin verplicht

nou success met je toets

[copper bane]

Bedankt

[wild spire]

als het niet lukt open een ticket en geef een gil 👍🏻

#🎫│make-a-ticket

[copper bane]

Zal ik doen

[lapis marsh]

Who ?

[scenic plinth]

I am referring to you. Please refrain from commenting further on the subject within this channel.

[fossil prairie]

Hello. I am having trouble getting my panel to connect to my Discord Channel. Is there anyone that could possibly help me?

[shut bolt]

Hello, would you please explain more what's the issue being?

[unkempt tangle]

how do i make it so closed tickets go into a separate category?

i did it before, but now the server has 2 different panels running and i cant figure out how to do it again

[shut bolt]

$help

[humble sequoia]

How do I set what category tickets are created in?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to grant access to
4. Open the Category options menu
5. Select the categories of your preference
6. Save changes

[shut bolt]

Set a closed category for your panels as shown above

[unkempt tangle]

thanks @shut bolt

[iron night]

Gave +1 Rep to @shut bolt

[shut bolt]

[coral bobcat]

hi

@shut boltHello .

[unkempt tangle]

next question, how do i make it so it pings a support role when a ticket is created?

[humble sequoia]

Mentions

Within all the messages the bot sends (both embeds and text) you can mention either channels, roles, or even users, these mentions will only send a notification to the user if they are used within a text field, e.g: a role mentioned in an embed won't ping at all the users who have that role.

For mentioning a role you can use one out of three options:
{@Role Name} ➞ Which is Case Sensitive.
{RoleID} ➞ Replace RoleId with the Id of the role you are trying to ping.
<@&RoleID> ➞ Discord's native syntax to ping roles.

<#ChannelID> ➞ Mention a channel by its ID.
<@UserID> ➞ Mention a user by its ID.

[shut bolt]

Edit your Ticket Message

And add one of the syntax shown above for role mentions

[coral bobcat]

Hi

[unkempt tangle]

thanks @shut bolt

[iron night]

Gave +1 Rep to @shut bolt

[shut bolt]

No problem

[coral bobcat]

How i can do this ?

[humble sequoia]

Multipanels

For more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Settings -> Panel

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[shut bolt]

Follow the guide above

[coral bobcat]

Can you refer me from the site?

[shut bolt]

What do you mean by that

[coral bobcat]

where to press

[shut bolt]

Panel

[coral bobcat]

ok thanks

thaks @shut bolt

[shut bolt]

No problem

[coral bobcat]

thanks @shut bolt

[iron night]

Gave +1 Rep to @shut bolt

[shut bolt]

[coral bobcat]

Hi Again

i want delete this

[astral stirrup]

My tickets never come up

[wild mulch]

Hey guys... having some trouble here. I'm trying to set up my Moderation Bot to ignore the ticket channels but dont have a good way to

I can't have the moderation bot ignore the newly created ticket channel

[scenic plinth]

You need to ask in the moderation bots support server, the best thing you can do is set it to ignore the categories that tickets are created in. Other than that, we cannot help you.

No, because moderation bots cant ignore channels that dont exist.

[coral bobcat]

i can try premuim bot 1 week for free ?

[wild mulch]

thank you @scenic plinth ill ask them

[iron night]

Gave +1 Rep to @scenic plinth

[scenic plinth]

Go to whatever your first panel is and disable the "create ticket" button (Menu -> Buttons -> Button Create Ticket) and turn off "show this button". Make sure to resend the panel.

[scenic plinth]

Yes, there is a 1 week free trial for each server the bot is in, and can only be used once within that server. Premium features reset after those 7 days.

[dapper depot]

How I make it so that on free only people with a role can only close tickets?

[covert swallow]

Buttons > Close Ticket > Allowed Roles / Support Team only (whichever works better for you)

[dapper depot]

What you mean by support team?

[dapper depot]

^

[covert swallow]

https://i.imgur.com/t06jIHv.png

Support Team is the role you defined in the general settings of your panel, basically the staff team helping out

[dapper depot]

So for me to be able to test the close button I can't do view server as role?

[covert swallow]

Correct

[humble sequoia]

View As Role feature

Discord's integrated View As Role feature will allow you to see how different groups of roles will have access to your server's channels. Even though, this feature isn't reliable for thoroughly testing Ticket Tool considering that the tickets are created based on User roles, and that Roles permissions are only used for Support Team Roles, and Additional Roles.

For testing Ticket Tool as a user we suggest you ask a friend to open a ticket for you as a regular member would do, or use an alternative account to simulate the same process to make sure everything is set properly.

Mar 23, 2023, 4:35 AM

[dapper depot]

thanks @covert swallow

[iron night]

Gave +1 Rep to @covert swallow

[nimble lion]

How do I set up the /clam command

[covert swallow]

Assuming you have premium, the majority of the setup can be done in the "Claiming" portion of the panel settings

[jade topaz]

How to invite @humble sequoia

[humble sequoia]

Inviting and Enabling Premium Bot

The first thing you will need to do is invite the premium bot, an invite can be found here

Once the bot is in your server we will head to the dashboard and manage your server. When you are managing your server, you want to head into "Server Configs" then click the drop down menu under "Select the bot you would like to use on this server" then click "Ticket Tool#6207" and then save.

[lunar solar]

https://discord.com/oauth2/authorize?client_id=722196398635745312&scope=bot&permissions=805432400

[coral bobcat]

Hello

How can I do this

and this

[violet saffron]

hey

how to make it

[timber kernel]

Here you go:

[humble sequoia]

<:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706> Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on

First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

• Panel doesn't send? Make sure you have a valid emoji selected
• Option doesn't show up? Check if two options have the same panel in the DropDown Editor

$dropdown

[timber kernel]

And here for you:

[humble sequoia]

Multipanels

For more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Settings -> Panel

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[true kite]

Hey, I just tried out the #demo-threads ticket, is the "Fill this out" window a premium feature or can I use that as a free user?

[civic wagon]

It is a free feature. Please refer to the embed below

[humble sequoia]

Pop-up Forms

A Discord Form lets the user answer individual questions in a pop-up Form, which then displays the answers in the ticket message. This can save time if you already know what you want to ask the user.

Setup Forms

Forms can be enabled under Panel Settings > Form Options > Edit Forms Options. In the new pop-up window, you can now enable and edit your own Form.

Form Options

You can add up to 5 questions in the Discord form. This is a Discord limitation. Each question can have a placeholder in the input field, a minimum and maximum input, multi-line, and also the option to have the answer required.

Options

Question Title ➞ Your Question goes here
Question Placeholder ➞ The placeholder text in the input field
Required ➞ If enabled, the user has to answer this question, to submit the form
Multi-Line Input ➞Allows the user to input multiple lines
Minimum and Maximum Input ➞ Set a minimum and maximum input value for the user

Displaying the Answer

To display the answers from the user, you need to go into your Panel Settings > Ticket Options > Edit Ticket Message. In there you use the variable {create.form.x} and just replace x with the number of your question. For example, the response to Question 1 can be displayed with {create.form.1}. If you don't use this variable, the response from the user is lost.

[true kite]

Thank you 🙏

[iron night]

Gave +1 Rep to @civic wagon

[violet saffron]

@civic wagon

how to upload the dropdown style?

[humble sequoia]

<:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706> Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on

First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

• Panel doesn't send? Make sure you have a valid emoji selected
• Option doesn't show up? Check if two options have the same panel in the DropDown Editor

$dropdown

[violet saffron]

where can i download???

[rustic gale]

Download what?

[violet saffron]

i need to upload it in the room

where?

[rustic gale]

Sorry, i don't understand what you mean

if you write in Arabic, we can use the translator bot to translate it to English

[robust sandal]

إذا كنت تكتب باللغة العربية ، فيمكننا استخدام بوت المترجم لترجمته إلى الإنجليزية

English (en) → Arabic (ar)

[violet saffron]

اقول كيف انشر ال دروب داون في الروم

[robust sandal]

I say how to spread the drop down in the room

Arabic (ar) → English (en)

[rustic gale]

You mean

How to make the dropdown appear in the channel?

[violet saffron]

yes

how?

[rustic gale]

Well. That dropdown is set up incorrectly

See the text that says Select a panel (required)?

Well

Selecting a panel is required

Display (required) is also required

[violet saffron]

i maked it

now what i make

[rustic gale]

Now you use the Send button to send it to your channel

https://cdn.discordapp.com/attachments/1065154397358796800/1067956145261645884/imagen.png

[violet saffron]

k

[main gulch]

hi

i need help please

[buoyant perch]

I need help

I wanna get unbanned

Idk how tho

[lament steppe]

Does anyone know if there’s an audit log for created, transcripted, and deleted tickets on the website?

My server is currently investigating a support ticket that was deleted without being transcripted.

And our audit log channel doesn’t record that specific type of support ticket, for some reason.

[shut bolt]

Unbanned from where?

[shut bolt]

There is not, the only log, that needs to be setup before it's effective, are the logs shown below

[humble sequoia]

Logging Options

With Ticket Tool, you can customize the behavior the bot takes when logging your tickets! For editing these options follow these steps:

Dashboard ➞ Panel Configs ➞ Logging Options

Logging Channel
Here you will define which channel @humble sequoia will save the Logs in (ticket created/deleted/closed, etc.)

Logs you can save:

➞ Ticket Created ➞ Logs when a ticket is created
➞ Ticket Closed ➞ Logs when a ticket is closed
➞ Ticket Opened ➞ Logs when a ticket is opened
➞ Ticket Renamed ➞ Logs when a ticket is renamed
➞ Ticket Deleted ➞ Logs when a ticket is deleted
➞ Transcript Saved ➞ Logs when a ticket is saved

Select with (disable) or (enabled) which logs you would like

Below you can see an example of what the Logging Options will look like:

[lament steppe]

Crap.

Alright, thanks.

[shut bolt]

[light frost]

Hello i need a help i did the dropdown list with the options but every time when i will create ticket/chat room with it its the same name i need to help on how to set custom name on each ticket option

@shut bolt

[coral bobcat]

how i do this

[light frost]

its forum

i mean forms enable forms and add questions to each ticket option

[coral bobcat]

how

[naive cloak]

Hello! Is there a problem if I enabled only the minimum permissions for the Ticket bot to work? I tested the bot and for now, is working fine. I should expect some limitations for the settings I made?

(Support Team Permissions)

@safe prairie What do you think?

Where I can find this panel in the current version of the TicketTools?

[wild spire]

Server info tab

be sure the bot has all permissions there except administrator enabled to work properly

[naive cloak]

It's not there anymore.

[wild spire]

it should be

[naive cloak]

This is how my Server Info section looks

[wild spire]

give me the server ID?

Or try under server configs

[naive cloak]

I found it on the servers role permissions

I should enable all of them?

[wild spire]

apart from admin these are required

[naive cloak]

So I should have those enabled both on the role permission and on the channel permission when the bot will operate, right?

[wild spire]

Yes. But u should still be able to just enable them in the dashboard

[naive cloak]

Now I know what should I look for. Thank you so much!

[wild spire]

no worries!

[naive cloak]

Hi. I solved the problem but I come back with a short question. I noticed that the bot requires Manage Channels permission for the channel it uses. I should enable this permission also for the TicketTools role. It doesn't appear on the list you provided above.

[gilded verge]

Hey, this screenshot @Maud sent is only visible for Ticket Tool Staff, but if you want to see if the bot has the required permissions, on your server please use /debug ^^

[pseudo umbra]

How can i mention a role in the ticket message

[humble sequoia]

Mentions

Within all the messages the bot sends (both embeds and text) you can mention either channels, roles, or even users, these mentions will only send a notification to the user if they are used within a text field, e.g: a role mentioned in an embed won't ping at all the users who have that role.

For mentioning a role you can use one out of three options:
{@Role Name} ➞ Which is Case Sensitive.
{RoleID} ➞ Replace RoleId with the Id of the role you are trying to ping.
<@&RoleID> ➞ Discord's native syntax to ping roles.

<#ChannelID> ➞ Mention a channel by its ID.
<@UserID> ➞ Mention a user by its ID.

[timber kernel]

@pseudo umbra

[pseudo umbra]

Thanks

[pseudo umbra]

It didn’t work

[timber kernel]

Please show your configuration.

[pseudo umbra]

Ok

Ok thanks i have been solved it @timber kernel

[iron night]

Gave +1 Rep to @timber kernel

[timber kernel]

You are welcome.

[hardy depot]

Do I need the Premium version to edit the "Ticket created" message?

Cause its greyed out, I cant klick on it

[violet saffron]

how to make forms

in web site

if i send it

[turbid cargo]

is there any way to make it so that your closed tickets go to a diff category?

if any1 could help that would be vv appreciated. tyy!

[timber kernel]

Yes there is. Use the closed category setting in the dashboard:

[turbid cargo]

ok tyvm !!! 😁

[scarlet dome]

hello guys can someone help i allready did the ticket but when the ticket chat-room is created i dont have the close message in the room

[obsidian yacht]

Hello?

Anyone here to help?

[scarlet dome]

yes

maybe i can help u @obsidian yacht

[obsidian yacht]

Okay

Can you tell me how to make the ticket after creating it Be down the support room

[scarlet dome]

Can´t help u with that dont know try to make a ticket with that problem

[rustic gale]

What do you mean by this

[rustic gale]

So, the ticket is created normally, but no ticket message appears?

Try creating a ticket yourself. The bot should send a message confirming that the ticket is created

Take a screenshot of that message and post it here

[brittle hare]

Is there a way to temporarily disable a ticket button so I don't have to reconfigure it later?

Couldn't figure it out, will just change view permissions of the channel. Thanks anyway.

[hardy crater]

Hey there! Can I pull anyone into a ticket (non-admin) by just tagging them?

[hallow kayak]

I have a similar question, my mods have the Support role, but when they claim a ticket, only the mod who claimed it can see the ticket and pinging other mods dosent work

[hardy crater]

My mods can see all tickets but I am curious if I can ping a normal user into a single ticket vs. allowing them to see all.

[hallow kayak]

They can see them all when they are unclaimed, one one is clamied only the mod who claimed gets to see it, that my issue

My other issue is i dont understand how placeholders work in embeds. I want top @compact valley ticket creator and ping my staff when the ticket is created

[rustic gale]

You enabled this:

Disable it and your other mods should keep their channel permissions when a fellow mod claims a ticket.

(it's not retroactive)

[leaden locust]

any arabic support?

[civic wagon]

#🎫│make-a-ticket

[lament dew]

Hey all. I was curious if you could give me some help on creating a custom command that the ticket responder uses to give some one a Role?

I've got the ticket system all set-up and working. We play a game that allows alliances between groups so we're using the ticket tool to open a ticket so we can verify the diplomats coming into our server.

I would love to create a command (using vdiplo as the trigger), which will auto-assign the role as Verified Diplomat once the support staff use it in the ticket.

Is this possible?

[rustic gale]

No. Currently, custom commands do not assign roles.

You could use a different bot for that, such as Dyno or YAGPDB.xyz

[lament dew]

Ahh ok!

[iron night]

Gave +1 Rep to @idle flint

[random agate]

is there any ways to check the deleted tickets?

[humble sequoia]

How do I set a transcript channel?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to grant access to
4. Open the Transcript options menu
5. Using the Transcript Channel selector, pick the channel you want your transcripts to be sent to
6. Save changes

[gilded verge]

Hey @random agate, we don't store any transcripts, so if you didn't save it before deleting the ticket, it can't be restored. As above, you can set a channel for the transcript and before deleting the ticket, click the button to save the transcript or use the $transcript command ^^

[random agate]

ty

[jade topaz]

Hi

[ruby sky]

如何讓成員點選Ticket後彈出視窗填寫問題

[jade topaz]

yo just paid for the premium and its not showing up in my dash board on google

any fix

[slender minnow]

try clicking the sync button if its a purchase through discord

[jade topaz]

yea i just did that that worked

[spice mist]

how check the user form answers except the tool messages like it will save

[rancid canyon]

can someone help me

please

[humble sequoia]

@rancid canyon, we would love to help you, but if you don't tell us what you need help with we can't help you :(

[scenic plinth]

You need to add {create.form.x} (replace X with the question number) in your ticket message.

[rancid canyon]

okay so I dont understand how i can make it so it can dropdown like this and make you pick one

and make seperate transcripts for the different catagories

[humble sequoia]

<:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706> Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on

First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

• Panel doesn't send? Make sure you have a valid emoji selected
• Option doesn't show up? Check if two options have the same panel in the DropDown Editor

$dropdown

[rancid canyon]

thanks

[iron night]

Gave +1 Rep to @humble sequoia

[rancid canyon]

how do i come to the dropdown style

thanks i found it

thanks @myself

[scenic plinth]

Great job

[rancid canyon]

thanks

[iron night]

Gave +1 Rep to @scenic plinth

[rancid canyon]

i got a question how do you make theese emojis custom emojis?

nvm i figured it out

[desert rover]

Is there a way to make a custom command send the response in the ticket owner's DMs?

[edgy plinth]

i used the /setup in my server and did everything it wanted me to do but it never showed up in any channel, even tho i picked the channel i wanted the "order here" thing to show up

[rustic gale]

Make sure the bot has the correct permissions in that channel.

[edgy plinth]

oh okay i thought that didnt matter since that i checked all the boxes on the invitation, ill try that right now! are there any specific perms it needs?

[humble sequoia]

What permissions should I give to Ticket Tool?

ﾠ
@pseudo glen requires the following permissions:

Add Reactions
Read Channels
Send Messages
Manage Messages
Embed Links
Attach Files
Read History
Manage Roles
Manage Channels

To change the role permissions, you can go to your Discord Server ➞ Server Settings ➞ Roles ➞ @Ticket Tool

To change the category permissions, you can got to your Channel List ➞ Select Category ➞ Options ➞ Permissions ➞ @Ticket Tool

To change the channel permissions, you can go to your Channel Settings ➞ Permissions ➞ Ticket Tool
ﾠ

Note:

You can give Ticket Tool Administrative Permissions instead of all the permissions listed above, but it's entirely optional and NOT necessary.

[rustic gale]

If, for example, your channel has Send Messages set to for everyone, that overrides the global Send Messages permission from the bot role (that you granted it when you invited it).

[edgy plinth]

gotcha, well thank you i made it work!

thanks @rustic gale

[iron night]

Gave +1 Rep to @rustic gale

[true schooner]

How do you change the colour of a panel

[young halo]

How do you make a transcript designated channel

[timber kernel]

Create the channel on your server, with the name you like, then configure it here:

[young halo]

yea i tried to go that route but it isnt saving it is saving directly to the closing ticket

[timber kernel]

What is configured on the settings below?
On close it gets send to the ticket author. If you delete it, then it gets saved to you transcript channel.

[young halo]

let me try agaig

It deletes everything in the ticket and doesnt sent the transcript anywhere

[young halo]

I believe that command or whatever is broken

It is not saving to a channel and i have tried so many times

[wild spire]

can we get a server ID so we can check something?

[young halo]

yes

950714937255292939

I believe that is the ID

[wild spire]

are u trying to save transcripts for all 4 panels or only for “support”?

[young halo]

all 4?

[wild spire]

These 4 👆🏻

[young halo]

Oh that might be the issue

[wild spire]

You’ve only set up transcripts saving for 1 out of 4.

If that doesn’t work, run $debug in your transcripts channel

[young halo]

yea that is where the mistake was

[wild spire]

Glad it was solved

[jade topaz]

Hey, if I found a server that is heavily against tos of discord and is using ticket tool to scam, is it worth the time sending it here?

[rustic gale]

Not really. It's best to report it directly to Discord

[jade topaz]

I did

[jade topaz]

But from my experience, discord takes a while to solve it, so I thought if somehow ticket tool would be disabled there, it would be better

[rustic gale]

Staff doesn't usually blacklist servers based on reports.

[scenic plinth]

In better words, we dont police what people do in their servers, especially since there is other ways for people to just simply bypass us even acting against them, its not our job as unfortunate as it is for Discord to need to respond, but its how this works.

[jade topaz]

Thanks

[harsh kettle]

Heyo, an user in a discord i use the ticket bot in is unable to make tickets.
When they are trying to do so, they get this error-message.
I dont really understand the error-message, could maybe one of you help me out?

[covert swallow]

Youre in the wrong support server, we are support for @humble sequoia

[harsh kettle]

oh damn sorry

[jade topaz]

kann jemand mich entbannen aus berlin vs 2

aus dem echten meine ich

[green drum]

I cannot acces the dashboard

When i click on manage it kind of "Refreshes" the page

[idle flint]

Are you a server owner or have you confirmed the server owner has given you dashboard permissions?

If so, try a different browser (i.e chrome, edge, firefox)

[green drum]

I added the bot myself, does the server owner need to give me permission?

[idle flint]

It depends if you have administrator access - if you added the bot then that should mean you have admin access (but not always). I will post some info you can pass onto the server owner to check. But I would still try a different browser too if I were you

[humble sequoia]

Dashboard Roles

Any role you put there will have full access to the ticket tool dashboard. The server owner and users with admin permissions already have access to the dashboard.
Be careful of which roles to put here

Mar 26, 2023, 7:28 AM

[frail bay]

how do you make a ticket like this?

[humble sequoia]

<:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706> Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on

First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

• Panel doesn't send? Make sure you have a valid emoji selected
• Option doesn't show up? Check if two options have the same panel in the DropDown Editor

$dropdown

[teal grail]

You can write the rule in the ticket.

[idle flint]

This is called "Mentions". Here is the info:

[humble sequoia]

Mentions

Within all the messages the bot sends (both embeds and text) you can mention either channels, roles, or even users, these mentions will only send a notification to the user if they are used within a text field, e.g: a role mentioned in an embed won't ping at all the users who have that role.

For mentioning a role you can use one out of three options:
{@Role Name} ➞ Which is Case Sensitive.
{RoleID} ➞ Replace RoleId with the Id of the role you are trying to ping.
<@&RoleID> ➞ Discord's native syntax to ping roles.

<#ChannelID> ➞ Mention a channel by its ID.
<@UserID> ➞ Mention a user by its ID.

[jade topaz]

hey,
My bot has the following problem.
If I change the people who should be pinged when a ticket is created, the old roles are still pinged and not the new one.

[wild spire]

Did you put the correct role ID?

[slim nest]

Is there any chance of getting the 7 Day Free Trial for TT?

[rustic gale]

You get the trial by clicking the Start Trial button in the dashboard

It's on the left-hand sidebar below the server icon.

[slim nest]

hmmm... Can you check, if i have tried it before?

[rustic gale]

Maybe. What's the ID of your server?

[slim nest]

Because I don't remember, but there is no button 🤔

[slim nest]

1012823182111146014

[rustic gale]

You started the trial on August 27.

[slim nest]

oh 😅

Then I forgot it xD
Thank you ;)

[gilded verge]

if you pick it up quickly, this is for 6 days ||e11d7-2bb43-ca576-2bb02||

[slim nest]

oh Man! Thank you 🧡

thanks @gilded verge

[iron night]

Gave +1 Rep to @gilded verge

[regal thorn]

how can u use custom emojis on the create a ticket button

[jade topaz]

I wish there was was a way to put a whole message on the ticket welcome embed

Im trying to use ticket tool on my server without premium. The reason I have premium role is cause I manage a server with premium

[rose echo]

Hi. When I attempt to use the setup command, the only thing the bot replies with is, 'The application did not respond'. Is this an issue for everyone at the moment, or is it something on my end?

[idle flint]

head to #🎫│make-a-ticket to create a ticket

You are possibly using the incorrect format, feel free to either post in here or head to #🎫│make-a-ticket for some further information/help

[humble sequoia]

How Do I setup Ticket Tool

You can check our documentation here;
You can also check #📂│information for the basic setup, or run the </setup:1025379472167403530> command within #🤖│bot-spam to find information on how to setup Ticket Tool.

Alternatively, you can use the /setup command with Ticket Tool in your own server to setup the basics of Ticket Tool!

Our documentation contains all the info you need about the bot to be able to setup and configure the bot however you like.

[idle flint]

Possibly a bot permission issue, check these permissions on the bot, or just visit the dashboard for a more user-friendly set-up

[humble sequoia]

What permissions should I give to Ticket Tool?

ﾠ
@pseudo glen requires the following permissions:

Add Reactions
Read Channels
Send Messages
Manage Messages
Embed Links
Attach Files
Read History
Manage Roles
Manage Channels

To change the role permissions, you can go to your Discord Server ➞ Server Settings ➞ Roles ➞ @Ticket Tool

To change the category permissions, you can got to your Channel List ➞ Select Category ➞ Options ➞ Permissions ➞ @Ticket Tool

To change the channel permissions, you can go to your Channel Settings ➞ Permissions ➞ Ticket Tool
ﾠ

Note:

You can give Ticket Tool Administrative Permissions instead of all the permissions listed above, but it's entirely optional and NOT necessary.

[rose echo]

That fixed it. Thank you very much!

[coral bobcat]

hi

How do I make the rank see the tick while it is locked and the other ranks can't

[jade topaz]

Is it possible to have a ticket auto-assign to one user out of a pool (eg. a pool of moderators)?

[cinder wolf]

how do I send the panel to a specific channel?

[teal grail]

I didn't understand

[teal grail]

Permissions Option

[cinder wolf]

Thank you

[teal grail]

No Problem

[dull dew]

السلام عليكم

اريد حل لمشكلتي

hello

I have a problem

[jade topaz]

How can I get who deleted/closed the ticket?

[coral bobcat]

how ?

[gilded verge]

In Panel Configs->Moderator->Moderator message/Delete Message you can use {user} or {author}
Example

[dull dew]

hello

@gilded verge

[gilded verge]

Hi, first you opened ticket, then you closed him (after few mins) and later you opened a ticket in another language which i don't understand, now you opened another ticket so just please be patient and wait there
also, don't ping Staff - #📂│information, rule 4

[jade topaz]

When someone creates a ticket, can I have the ticket bot tag one user out of a pool (to request they resolve it)?

[dull dew]

Well, I want a solution to my problem. Come to the ticket and find a suitable solution for me
please

[gilded verge]

like i mentioned before, please be patient 😕

[dull dew]

I don't have a problem, I can be patient, but I want to solve the problem as soon as possible

[storm raven]

I want make that how ?

@covert swallow

[humble sequoia]

Pop-up Forms

A Discord Form lets the user answer individual questions in a pop-up Form, which then displays the answers in the ticket message. This can save time if you already know what you want to ask the user.

Setup Forms

Forms can be enabled under Panel Settings > Form Options > Edit Forms Options. In the new pop-up window, you can now enable and edit your own Form.

Form Options

You can add up to 5 questions in the Discord form. This is a Discord limitation. Each question can have a placeholder in the input field, a minimum and maximum input, multi-line, and also the option to have the answer required.

Options

Question Title ➞ Your Question goes here
Question Placeholder ➞ The placeholder text in the input field
Required ➞ If enabled, the user has to answer this question, to submit the form
Multi-Line Input ➞Allows the user to input multiple lines
Minimum and Maximum Input ➞ Set a minimum and maximum input value for the user

Displaying the Answer

To display the answers from the user, you need to go into your Panel Settings > Ticket Options > Edit Ticket Message. In there you use the variable {create.form.x} and just replace x with the number of your question. For example, the response to Question 1 can be displayed with {create.form.1}. If you don't use this variable, the response from the user is lost.

[storm raven]

Can bot translate to ar lang ?

[wild spire]

$articket

[humble sequoia]

فريق الدعم الفني العربي

عميلنا العزيز ان كنت تبحث عن مساعدة يرجى فتح تكت خاص بفريق الدعم الفني العربي
اذهب الى#🎫│make-a-ticket
ثم قم بلضغط على الايموجي الاتي (🇯🇴)

[storm raven]

I'm open

[sullen jackal]

what does claim do

[rustic gale]

It's for letting other staff know that you're in charge of a ticket

[jade topaz]

BattleEye

Wait he still uses the same pfp

[shut bolt]

Well you broke the one thing he asked for jajaja

[jade topaz]

Ik..

But tbh theres no harm in doing that, Discord doesnt mind it's users using it as a platform to sell products

Good to see his pfp hasnt changed and the bot is still going strong

[shut bolt]

It's been a while since that. Many things have changed and bots having premium subscriptions within the app it's a proof of it so yeap

[jade topaz]

Yep. I was doing through old dms and found some screenshots

[shut bolt]

His pfp has changed tho, his current PFP is somewhat recent

[jade topaz]

Hmm

Dif account?

Josiah

Gonna sleep. Woke up from trying to sleep and yeah found that

[shut bolt]

Don't think so

[jade topaz]

Dont say he died

[scenic plinth]

No....

[teal grail]

Support Team Roles

[jade topaz]

How to transfer my votes to another account ?

[jade topaz]

i want if any ticket open tt should ping but it don't ping.
i dn like <@roleid> but it doesn't work

@timber kernelhelp pls

[timber kernel]

Please don't ping staff.

[jade topaz]

Sorry

[timber kernel]

If you use the ID, don't use the @

Like: {roleid}

[jade topaz]

oh oksy

Thanks @timber kernel

[iron night]

Gave +1 Rep to @timber kernel

[timber kernel]

np

[jade topaz]

same for channels?

(Oh, Sorry for ping I forgot to @off)

[timber kernel]

For channels you should be able to use <#channelid>

[jade topaz]

expected

[obsidian onyx]

Yo, how do I remove ticket tool bot from the server?

[jade topaz]

Just simply kick the bot then it will removed from server.

[woeful iris]

Hey, is there a way staff can have private chat about the ticket, within the ticket, and those messages don't get sent to the user?

[jade topaz]

You can close the ticket and reopen it as the user cant see inside the ticket while it is closed

[woeful iris]

Can they then see those messages when the ticket is reopened?

[timber kernel]

You may use private threads.
From the Ticket settings. Just give it a try.

It is then not inside the ticket directly, but it is an alternative.

(Premium feature)

[woeful iris]

Is that a premium service? Ahh

[timber kernel]

Yes it is.

I just wanted to mention it in case you want to try it out.

[woeful iris]

Ok, after testing, no, they can't see those messages, but that's a pain in the butt to have to close when needing to discuss with staff AND no doubt the user would get pissy because their ticket gets closed before getting an answer.

Thanks for the help - it looks like I'll have to retrain my staff not to chat in ticket - though a private chat option would be fantastic (like other ticket services do "=" messages)...

[timber kernel]

Feel free to add a #💡│suggestions

[woeful iris]

The suggestion was denied due to it apparently already being a (premium) feature, which is inaccurate as I'm not asking for threads

[rustic gale]

This doesn't sound like something Discord can do.

Any user who can see the messages sent into a channel can see every message sent into the channel.

[woeful iris]

We actually use this with our current ticket bot, so I know it's possible

[heavy harbor]

If the person who creates the ticket has access to the channel, this is not possible (unless discord adds it). You must be talking about a dm -> server channel ticket system.

[woeful iris]

Yes, that's probably why then.

[jade topaz]

I'm not seeing how to tag one specific user from the pool of support team members -- the goal is to auto-assign someone to be responsible for handling the ticket. Is that possible?

[uneven barn]

Hello , I got an issue with my bot… for some reason ticket tool isn’t being invited to my server, can anyone help?

[jade topaz]

Command to suggest

In #💡│suggestions

[rustic gale]

Use s!suggest in #🤖│bot-spam

[jade topaz]

Alright

[rustic gale]

Note that suggestions aren't sent to #💡│suggestions immediately.

They're sent to a staff channel first

[jade topaz]

Oki

[rustic gale]

What happens when you try to invite it

[uneven barn]

Oh never mind it was the protection bot kicking it.