🆘│community-support

[blazing sluice]

After being on that panel, you would goto Messages -> Edit Ticket Message

[rugged dawn]

wdym being on that panel

[blazing sluice]

the ticket you want to edit the message on is the panel

[normal hamlet]

yo

i got a question

whats a transcript channel

[rugged dawn]

it shows like everything that was said in a ticket

it looks like this

[ornate jay]

The bot logs the ticket and what's been said in it in the channel you want it to do so

[normal hamlet]

Ok

[tulip flower]

How can I increase my allowance of open tickets?

[runic path]

uhh…. question…. how do i fix that members have perms to open a ticket? bc if someone trys to open a ticket it just says „You dont have permission to use this“.

[rustic gale]

Panel Configs -> Permissions

[rustic gale]

Did you add everyone to the Blacklist Roles? (in Server Configs)

Did you set the Create Ticket button to Support Team Only ? (in Panel Configs -> Buttons -> Create Ticket)

[wet knoll]

Help pls

[rustic gale]

Probably a permission issue

Make sure the bot has View Channel and Send Messages in that channel

then use /debug to check if there are other missing permissions

[wet knoll]

thanks

thanks @rustic gale

[iron night]

Gave +1 Rep to @rustic gale

[jade topaz]

why it told me that?

[teal grail]

Hmm

make sure you add panels to dropdown😅

[jade topaz]

I added them

[teal grail]

@blazing sluice

solve it please

[vapid spoke]

what is that?

[teal grail]

Form

[vapid spoke]

what

[teal grail]

A ticket

[vapid spoke]

yes, i know, but what is different here?

[teal grail]

Bc is demo

[vapid spoke]

why is it written there with roblox for example

[teal grail]

Idk

$demo

$demoticket

[vapid spoke]

I use something like this for tickets on my server, but I don't understand the roblox phase, because I didn't fill in any questions when I opened the related ticket

[teal grail]

Idk

[runic path]

the „everyone“ role is like not able to do anything for my verify system.

[jade topaz]

i clone panels and it work thank you

[scenic sleet]

why is my embed color always showing up as green

[blazing sluice]

That’s the default color

[scenic sleet]

yea, i changed it as red and its not showing up

[blazing sluice]

You have to have premium

[scenic sleet]

bruh

[blazing sluice]

It says it when trying to change it

[teal grail]

What you do in colors, it's just visual.

Sry...

[scenic sleet]

is changing the ticket name also premium?

[lunar solar]

Yes

[wide lagoon]

Can I buy Prem for credit?

[lunar solar]

What do you mean premium for credit?

[wide lagoon]

I want to buy the prime

[lunar solar]

You would like to purchase premium ticket tool? If so please head to #🎫│make-a-ticket and create a billing ticket

[karmic rose]

It means the currency of one of the bots ( ProBot )

[wide lagoon]

Opened

I want to know the prices of the prime

[humble sequoia]

Discord Ticket Tool Premium <:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706>

Premium can now be purchased directly through discord! Either in the app directory (server settings) or directly from the bots profile.

<:TTWarning:1034178155872784494> Important Information <:TTWarning:1034178155872784494>

ONLY purchase premium through ONE of the two Ticket Tool Bots. If you purchased premium on the primary bot (White logo) and plan to use the premium bot, don't kick the primary bot!

What's different?

The Monthly price changed from $6.00 to $5.99
Yearly subscriptions are not yet available
Don't kick the bot, otherwise, the subscription will be canceled automatically
You'll need to buy the subscription from a computer or on the Application Directory
You might need to run the /premium command on your server to sync the premium status with your dashboard
A subscription can not be transferred between Servers

[runic path]

yeah that was the prob, thx for the help Outsider

[iron night]

Gave +1 Rep to @rustic gale

[scenic sleet]

Why are there two categories for tickets, is it for unclaimed and claimed?

[wide lagoon]

I need an Arabic sport

I need Prime features

[teal grail]

هو يتحدث

ماذا تحتاج؟

[wide lagoon]

اريد مميزات تكت برايم

[teal grail]

هل تريد معرفة مزايا الحصول على علاوة أداة التذكرة؟

[teal grail]

?

[wide lagoon]

انا معي تكت بريم اريد مميزاته

[teal grail]

هل لديك بالفعل قسط أداة التذاكر؟

[grizzled holly]

hello, can someone help me with a question? It's not about this bot. I own a server and I am not able to move categories or tabs. :(

[vital vessel]

you got 2FA on

[gilded verge]

Hey, please try to enable Show all channels, this should help you ^^

[ionic helm]

how would i got ticket tool to save transcripts automatically and send it to a specific channel. sorta like this:

[humble sequoia]

How do I set a transcript channel?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to grant access to
4. Open the Transcript options menu
5. Using the Transcript Channel selector, pick the channel you want your transcripts to be sent to
6. Save changes

[gilded verge]

first please set channel ( )
then you need to use $transcript or transcript button ^^

but automatically, this is premium feature

[ionic helm]

how would i name tickets based on the panel it derieves from, such as

• user selects support ticket creator
• ticket gets named ticket-s-0001

[humble sequoia]

Ticket names

The ticket name is the default channel name of all tickets. To edit it, go to your Dashboard > Panel Configs > Ticket. There you can edit the channel name of opened and closed tickets. You can also use variables in there.

Note: This is a premium feature

[dusky stag]

Is there a way to make it so that people who join the server don’t automatically have to use tickets? I want to have the ticket bot give roles to people who want verify, but when I preview the role, they have to verify before they get access to the rest of the server.

[pliant garnet]

@olive eagle I need help

[grizzled holly]

OK TANKS

[strong light]

is there a way to add a limit of 1 ticket of all panels x 24 hours?

[rustic gale]

That's not a supported feature currently

[rustic gale]

I'm not sure i understand this situation

[strong light]

will it be added in the future?

[rustic gale]

I don't know.

[strong light]

Alright.

[dusky stag]

Whenever someone joins they have to make a ticket to verify. But I don’t want that. I just want people to use the bot when they need to.

[mint tundra]

why is it when i click the manage button, it doesn't redirect me to its dashboard. it just refresh. but when i click manage to other servers, it redirects me to its dashboard. can someone help?

[rustic gale]

That sounds like a matter of your server's setup, not something that can be solved from Ticket Tool's side.

[rustic gale]

Sounds like something best handled in a ticket. #🎫│make-a-ticket

Wrong bot

That's Tickets

We're Ticket Tool

[dusky stag]

Yeah I’m asking if there’s a way to set it up like that, cuz I don’t really understand the controls.

[ornate remnant]

LOL sorry i forgot

[rustic gale]

Use another bot to automatically grant the role to any user that joins.

Sapphire could be a good choice. Also maybe YAGPDB.xyz or Carl-bot

There's lots of bots that have autorole features.

[dusky stag]

Okay, thank you sm.

[jade topaz]

I would personally use dyno.

[dusky stag]

I actually have no idea how to do that cuz I haven’t set up a server in so long. Could you help me?

[jade topaz]

DM me.

[clever lagoon]

Why do I have duplicate buttons

[past yarrow]

Question is which option is it to make different type of ticket options like this?

ive been looking for about 15minutes

[clever lagoon]

I figured it out thanks

Multi panel @jade topaz

[past yarrow]

you have a gyazo of where I can find that, I dont see multi panal

[south cove]

is there any way to place the answered questions from the panel onto the server logging channel?

[tawdry falcon]

How do i know if i passed the applications

[jade topaz]

#📣│server-news

[drowsy tide]

Can someone send an example of what multi panel looks like/ what it does?

[drowsy tide]

How did you do that?

[unique sonnet]

Hey, can anyone please tell me how to make ticket bot like so when someone wants to open a ticket, they have to type to reason before opening a ticket?

[rustic gale]

That's called a creation form

[humble sequoia]

Pop-up Forms

A Discord Form lets the user answer individual questions in a pop-up Form, which then displays the answers in the ticket message. This can save time if you already know what you want to ask the user.

Setup Forms

Forms can be enabled under Panel Settings > Form Options > Edit Forms Options. In the new pop-up window, you can now enable and edit your own Form.

Form Options

You can add up to 5 questions in the Discord form. This is a Discord limitation. Each question can have a placeholder in the input field, a minimum and maximum input, multi-line, and also the option to have the answer required.

Options

Question Title ➞ Your Question goes here
Question Placeholder ➞ The placeholder text in the input field
Required ➞ If enabled, the user has to answer this question, to submit the form
Multi-Line Input ➞Allows the user to input multiple lines
Minimum and Maximum Input ➞ Set a minimum and maximum input value for the user

Displaying the Answer

To display the answers from the user, you need to go into your Panel Settings > Ticket Options > Edit Ticket Message. In there you use the variable {create.form.x} and just replace x with the number of your question. For example, the response to Question 1 can be displayed with {create.form.1}. If you don't use this variable, the response from the user is lost.

[harsh gazelle]

so i wanted to add this role Leader germa 66 but for some reason it wont add it. $taff is also there with the same permissions but for some reason it wont allow the leader gema 66 to be added.
https://media.discordapp.net/attachments/1079315506424717323/1079316180415827988/image.png
https://media.discordapp.net/attachments/1079315506424717323/1079316227261988924/image.png?width=1088&height=612
https://media.discordapp.net/attachments/1079315506424717323/1079316308367245362/image.png?width=1440&height=492

[teal grail]

Hmm

[teal grail]

Remove the rule, and back to pole again

After removing rule, safe

If not, go to General and put the roles

[harsh gazelle]

wdym by the rule?

[teal grail]

the one that doesn't

It works

The leader germa 66

[harsh gazelle]

nothing

[teal grail]

.

[fading python]

Is there a way to make a ticket panel but give it a custom message? Such as "click to open a ticket for this" blah blah?

[wild spire]

panel configs > messages > edit panel message

[fading python]

Thank you

[iron night]

Gave +1 Rep to @wild spire

[wild spire]

[jade topaz]

Hello, how can i add multiple buttons on the panel's main message?

[humble sequoia]

Multipanels

For more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Settings -> Panel

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[slender minnow]

@jade topaz

[jade topaz]

Thank you very much.

[orchid dune]

Thank you very much.

[timber hare]

It looks like you doing it, right

[jade topaz]

Yes its fine, now i got an issue. Is there a way to mention a (#)channel on panel's text?

[jade topaz]

you you can by the channel's id in this format
<#ChannelID>

[novel whale]

Thanks

[iron night]

Gave +1 Rep to @topaz grove

[fervent sierra]

hey, so the bot doesn't seem to recognize that it has channel overrides to create thread-style tickets

[thick imp]

Did you gave the permission to it ?

Well, no you didnt x)

[fervent sierra]

role permissions shouldn't matter tho? channel perms override it

at least, to my understanding

[rustic gale]

Hmm.

Your server can't use thread-style tickets though?

Thread-style is premium

[fervent sierra]

all servers can now

[rustic gale]

And you server doesn't have premium

[fervent sierra]

that's not indicated anywhere in the docs

[fervent sierra]

ah. alright, i'll have to find a different bot then, i suppose

[rustic gale]

Good luck

[hexed rivet]

I want to rename this message, but I don't have premium, how can I??

[hexed rivet]

where is that

[wild spire]

You can edit the “edit closed message” and “edit opened message” without needing premium @hexed rivet

[wild spire]

Messages

[hexed rivet]

and now

[wild spire]

“edit closed message” and “edit opened message”

[hexed rivet]

https://screenrec.com/share/X1t2wePILN i dont have perm for click

[wild spire]

[hexed rivet]

do I have to do something before releasing it?

[rustic gale]

Editing those messages is a premium feature sadly.

[hexed rivet]

ah ok thx

[iron night]

Gave +1 Rep to @rustic gale

[stray surge]

what does botswitcher...do

[jade topaz]

help

[teal grail]

?

What you need?

[stray surge]

?

[scenic plinth]

A way for people to switch between Premium and Standard bot.

[stray surge]

how would it be done before?

[rustic gale]

In a dropdown selector in Server Configs in the dashboard

[stray surge]

interesting

[jade topaz]

Why can't I add colours?

[gilded verge]

required premium

[jade topaz]

Do I need a paid version?

🫠

[gilded verge]

voted premium (voting for ticket tool) is the same form as paid premium - i mean, you can use voted premium too because this is still premium

[jade topaz]

I didn't understand

[gilded verge]

there is two forms of premium, paid and voted, so you can pay for premium or you can just vote for ticket tool to get premium, do you need info about voting?

[jade topaz]

Yes

[gilded verge]

Please go to #🤖│bot-spam (or to your server) and use $vote or /vote
Then vote in Top.gg and BotsForDiscord. Vote on both sites and after 12 hours do the same again.
You need minimum 6 votes to redeem premium ($vote redeem) | 6 votes = 3 days of premium

[jade topaz]

And after voting can I change the color?

[gilded verge]

first you need to get premium key, so if you get 6 votes, you need to use $vote redeem and need to use this key in Dashboard to activate premium

[humble sequoia]

How to redeem premium (Key)

To redeem your premium key, go to the dashboard, select your server, then click " Redeem Premium" under the server's icon and name.

[gilded verge]

but answer is yes

[jade topaz]

After I vote 6 times, will the code come automatically or what?

[gilded verge]

to get key, you need to use $vote redeem

like i used on #🤖│bot-spam

[jade topaz]

Is there any way that a panel button is shown only to a specific role ?

@gilded verge
do you have one

[gilded verge]

It is not possible to change the display of a button by a given role, but you can limit the use of this button so that only a given role can use it, please go to Panel Configs->Buttons->there
example:

[gilded verge]

yes i have but why do you ask? 🤔

[jade topaz]

give me

I don't even know how to vote

[gilded verge]

no, it doesn't take much time, so you can vote yourself, here i explaned how to vote

[jade topaz]

I can't understand, I don't speak English, can you speak Arabic?

[stray surge]

if you keep voting does it extend premium automatically? assuming you consistently vote every 12 hours indefinitely

[robust sandal]

okie, por favor espera \ ✅

Vaya a #🤖│bot-spam (o a su servidor) y use '$vote' o '/vote'
Luego vote en 'Top.gg' y 'BotsForDiscord'. Vote en ambos sitios y después de 12 horas haga lo mismo nuevamente.
Necesitas un mínimo de 6 votos para canjear la prima ('$vote canjear') | 6 votos = 3 días de prima

English (en) → Spanish (es)

[jade topaz]

Well, when I vote and take the code, how many tickets can I create?

[jade topaz]

This is not Arabic

[gilded verge]

you can vote and vote and vote, but you have to manually redeem ($vote redeem) and activate key in dashboard ^^

[gilded verge]

in that case my bad, i'll make sure i ask Staff who know arabic to translate that text for you, please be patient ^^

[stray surge]

try 🇵🇸

[stray surge]

i see

[robust sandal]

يرجى الانتقال إلى #🤖│bot-spam (أو إلى الخادم الخاص بك) واستخدام "$vote" أو "/تصويت"
ثم صوت في "Top.gg" و "BotsForDiscord". التصويت على كلا الموقعين وبعد 12 ساعة تفعل الشيء نفسه مرة أخرى.
تحتاج إلى 6 أصوات على الأقل لاسترداد قسط التأمين ("$vote استرداد") | 6 أصوات = 3 أيام من قسط التأمين

English (en) → Arabic (ar)

[strong light]

is there a way to modifiy this text?

[gilded verge]

only developers can, so no

[narrow surge]

how do i make the bot tagg a certain role again {@...} doenst work

[humble sequoia]

Mentions

Within all the messages the bot sends (both embeds and text) you can mention either channels, roles, or even users, these mentions will only send a notification to the user if they are used within a text field, e.g: a role mentioned in an embed won't ping at all the users who have that role.

For mentioning a role you can use one out of three options:
{@Role Name} ➞ Which is Case Sensitive.
{RoleID} ➞ Replace RoleId with the Id of the role you are trying to ping.
<@&RoleID> ➞ Discord's native syntax to ping roles.

<#ChannelID> ➞ Mention a channel by its ID.
<@UserID> ➞ Mention a user by its ID.

[broken plank]

any solution for this problem ?

[wild spire]

Can you open a ticket here and run $debug ? Then we can see what permission is missing.
Also describe if everyone has this issue or only certain members

[south cove]

How can forbid a role from submitting a panel but then allow them to submit other panels (forms)?

[gilded verge]

by "submitting" do you mean sending a panel to a channel or taking away the ability to create a ticket from a specific panel?

[south cove]

Correct, I have a "Whitelist Application" which if accepted, I no longer want to have members apply for. However, thier should be other application panels for them to apply for like "Staff Application" or "Developer Application".

I doing this using the "Panels" with "Forms" and "Questions".

[gilded verge]

oh, then you can go to Panel Configs->there select panel->Buttons->Edit Create Ticket Button->and add roles to Disabled Roles

[south cove]

Great, I see now, thank you.

@gilded verge Thank you

[iron night]

Gave +1 Rep to @gilded verge

[south cove]

Are the max amount of questions only 5?

[gilded verge]

yep, this is Discord limit

[south cove]

Very unfortunate, I hope they increase it to at least between eight and then soon.

[jade topaz]

Hello, I think I saw that the bot was doing multi panels, but I can't figure out how to do it.

[humble sequoia]

Multipanels

For more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Settings -> Panel

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[jade topaz]

thanks you

Is it possible to change the name of the buttons?

[blazing sluice]

Indeed it is

You would goto the panel you want to change, then goto Buttons, Button Create Ticket then you would edit it under Button Text

[jade topaz]

Okkk thanks

[blazing sluice]

np

[jade topaz]

You don't have to have the premium for that?

[blazing sluice]

Negative, theres no diamond by it.

[jade topaz]

okk

[spring anchor]

wait how do i make it so only you can see all ticketa

[blazing sluice]

Only people who have the support team role can see the tickets, which you can add a support team role in the General tab of ticket tool, then you have to select the role

[blazing sluice]

@zealous spruce The bot needs manage_roles only because just incase you want to add roles / remove roles.

[zealous spruce]

I don't know why but the website doesn't load for me.

[blazing sluice]

weird, clear your application cache

[zealous spruce]

It continues not to work.

Gateway time-out Error code 504

[blazing sluice]

Try another browser

[zealous spruce]

I tried using Safari, Opera and Google Chrome. Nothing to do. :/

[blazing sluice]

Weird, search up ticket tool on google, then click the link that way

[zealous spruce]

Thats what I did.

That's why it is a real mystery.

[blazing sluice]

must be your ISP

[zealous spruce]

ISP?

[blazing sluice]

Internet Provider

[zealous spruce]

Yes, you may be right. It was one of my hypothesis but with the dashboards of other discord bots works fine. I mean my communication is not excellent but it's quite good.

@spark mango loads instantly.

[blazing sluice]

Are you based outside of the US?

[zealous spruce]

Yes.

[blazing sluice]

that may be why idk though

[zealous spruce]

Ok, VPN lets try.

Atlanta (US) doesn't work.

[blazing sluice]

weird

Honestly, contact an agent from your ISP

[zealous spruce]

Yes. 🤔

Could it be because of hotspot? I'm using 5G internet connection of my mobile phone at the moment.

By disabling Addblocker and Antivirus the website still not load.

[rough vigil]

good evening is there the possibility of being able to limit the creation of tickets to only one per person or not?

[zealous spruce]

Yes. It is possible. If I remember correctly, on the dashboard.

[rough vigil]

ok thank you very much for your help

[zealous spruce]

Np. If I'm wrong ask again. I'm not a member of the support team.

[primal marlin]

Hi, yes 🙂

Go to dashboard -> panels configs -> Limits

And edit number « open ticket each user »

[rough vigil]

Ok thank you

[primal marlin]

No problem

[gleaming kettle]

Hey

What's the permission needed on Discord's roles to access the Dashboard

[humble sequoia]

Dashboard Roles

Any role you put there will have full access to the ticket tool dashboard. The server owner and users with admin permissions already have access to the dashboard.
Be careful of which roles to put here

Feb 27, 2023, 12:16 AM

[tranquil palm]

Emojis on embed

How do i add emojis on a embed

[blazing sluice]

You would have to get that emojis id, basically just send the emoji, then you would just grab that id by Right Clicking -> Copy ID, this does require to have developer tools on

Actually, you would need to type the emoji in, then place a \ at the beginning of it.

[tranquil palm]

Yee i want' something like this :D, I've got emojis for my panels etc

gotcha ❤️

[blazing sluice]

thats what should popup

[tranquil palm]

this is what i'm getting in the preview of the message

would i do for example /:wave

[blazing sluice]

Did you get this as a result

[tranquil palm]

nope

[blazing sluice]

it has to be in your server, do you mind dming me

[tranquil palm]

ye all good

[humble sequoia]

━━ moved to ticket ━━

[jade topaz]

Hello, I was wondering if anyone knows how to make the bot ping the Support Team role when the ticket is created?

[humble sequoia]

Mentions

Within all the messages the bot sends (both embeds and text) you can mention either channels, roles, or even users, these mentions will only send a notification to the user if they are used within a text field, e.g: a role mentioned in an embed won't ping at all the users who have that role.

For mentioning a role you can use one out of three options:
{@Role Name} ➞ Which is Case Sensitive.
{RoleID} ➞ Replace RoleId with the Id of the role you are trying to ping.
<@&RoleID> ➞ Discord's native syntax to ping roles.

<#ChannelID> ➞ Mention a channel by its ID.
<@UserID> ➞ Mention a user by its ID.

[jade topaz]

Ty

[gilded verge]

and you need to add this mention to Message Content:

[jade topaz]

Who helped me the msg got deleted lol

Oh ok Thanks @gilded verge

[iron night]

Gave +1 Rep to @gilded verge

[hollow thunder]

How do I make a ticket system??

[humble sequoia]

How Do I setup Ticket Tool

You can check our documentation here;
You can also check #📂│information for the basic setup;
or run the </setup:1025379472167403530> command within #🤖│bot-spam

Our documentation contains all the info you need about the bot to be able to setup and configure the bot however you like.

[shut bolt]

You can check this guide

Or use in your server the $setup command

[hollow thunder]

Tyy

Thanks @shut bolt

[iron night]

Gave +1 Rep to @shut bolt

[shut bolt]

[wet hatch]

Is it possible to have the ticket ping a role when it's created? I swear I've done it before but I can't get it to work now.

[shut bolt]

Yup!

[humble sequoia]

Ticket Message

The Ticket Message is the first message sent by the bot on a new ticket. To customize it head over to your Dashboard ➞ Panel Configs ➞ Ticket ➞ Edit Ticket Message

[shut bolt]

Edit the ticket message and use one of the following syntax

[humble sequoia]

Mentions

Within all the messages the bot sends (both embeds and text) you can mention either channels, roles, or even users, these mentions will only send a notification to the user if they are used within a text field, e.g: a role mentioned in an embed won't ping at all the users who have that role.

For mentioning a role you can use one out of three options:
{@Role Name} ➞ Which is Case Sensitive.
{RoleID} ➞ Replace RoleId with the Id of the role you are trying to ping.
<@&RoleID> ➞ Discord's native syntax to ping roles.

<#ChannelID> ➞ Mention a channel by its ID.
<@UserID> ➞ Mention a user by its ID.

[wet hatch]

That's what I was missing. Thank you!

[iron night]

Gave +1 Rep to @shut bolt

[shut bolt]

[gleaming abyss]

Help me

Help

Help

[idle flint]

What’s up buddy? Feel free to post your issue in here or head to #🎫│make-a-ticket

[idle flint]

Hi Menno. One of our support team is currently replying in your open ticket regarding this issue.

[humble sequoia]

━━ moved to ticket ━━

[mortal kernel]

Hello! Please, help me. How watch closed ticket? There is a possibility?

[oak shuttle]

Hey, what do you mean by that?

[mortal kernel]

How i see closed ticket in my server?

How can I read closed tickets.

[gray stirrup]

Unless you saved the transcript there is no way.

[mortal kernel]

how enable saved the transcript?

[humble sequoia]

Ticket Tool Help Menu

Ticket Tool is the only ticketing bot you'll ever need! Explore its features and set the best ticket system for your server!

<:CommandIcon:1018980659064221746> Commands

Browse through Ticket Tool's commands list and find new utilities!

<:TextIcon:1018980662881030144> FAQ

Solutions for the most frequent questions our users have when implementing the bot on their server.

<:Setup:1034174646788030664> Setup

The steps to follow when setting the bot for the first time on any server

[gray stirrup]

I'm trying to use the bot to send the docs about transcripts

I'll find the link give me a sec

https://docs.tickettool.xyz/dashboard/panel-configs/transcript-options

[lucid mirage]

Does one have to have premium in order to have more than one button when making the panel? I'm super new to this lol

[gray stirrup]

No, that is multipanels

[broken plank]

its only for members without adminstrator

[gray stirrup]

If you are talking about the button used to create a ticket

[lucid mirage]

yes that is what i'm referring to.

[humble sequoia]

Multipanels

For more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Settings -> Panel

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[lucid mirage]

oh my god im so dumb

thank you so much.

[oak shuttle]

Hey, do you have any specific permissions in the server you're having problems with?

[broken plank]

ye

[oak shuttle]

What permissions do you have?

[broken plank]

from the bot ?

or in the server

[oak shuttle]

In the server

[broken plank]

bro its from the bot dashbord , i want fix it someone of the members sent me that photo

[oak shuttle]

So you do have permissions in the server you're having issues with?

[broken plank]

yee i have

[gilded verge]

Please make sure this user's role is not blacklisted (Server Configs->Blacklist Roles)
or in Disabled Roles (Panel Configs->Buttons->Edit Create Ticket Button->Disabled Roles)

[mint tundra]

hello! i want to attach 2 panels but its only showing 1 panel even tho i have 2.

can someone help? i

[gray stirrup]

Click Sync on the sidebar

And make sure you saved everything

[mint tundra]

omg it worked ahahaha thank youuuu!

[iron night]

Gave +1 Rep to @gray stirrup

[gray stirrup]

np

[broken plank]

ok

[zealous spruce]

Oh. Ok. Finally the website loads!

I continue not to unterstand why does the bot need role permission management to close a ticket. I mean, if there are not roles to give or remove it is a useless permission. Generally owners want to give as less permissions as possible to bots and members trying to get as much functionalities as possible.

If for example a simple chess bot would require the administrator permission to work it would be quite strange, because it sends only messages. Mee6 text custom commands still work if it is not able to give or remove roles.

Also the manage channels permission is not so important if the bot only creates channels in a given category. If it has the permission to create and manage channels in that category everything is fine. Correct me if I’m wrong.

[blazing sluice]

It needs manage roles overall

[blazing sluice]

Manage channel permissions are to add the people to the ticket that opens

[spice arch]

right so when my members tap on the panel make yoke it says they can do it why?

?

[copper knoll]

[spice arch]

?

[rustic gale]

Manage Roles is required because

• to manage permissions in a channel, a bot requires the Manage Permissions channel-level permission or its server-wide analogue, Manage Roles
• Manage Permissions can't be toggled by a bot unless it has Administrator (this is imposed by the Discord API)
• it is normal and expected that a ticket's closed permissions are different from its open permissions, so checking that the permissions are the same (thus allowing skipping the Manage Permissions requirement) would be unnecessary in the vast majority of cases
• and in any case, the main purpose of the open/closed functionality is to change permissions, so if the closed and open permissions are identical, that sort of defeats the purpose. (Admittedly, closing a ticket changes the channel name and category as well. This may be what you're after. I don't know.)

[quasi sinew]

Hey, is there a way to remove the "Transcript sent to User ABC" Message? The second the Tickets gets closed, the Message shows up and its the only one, I cant find at the Dashboard. Thank u in advance!

[rough radish]

Currently received “interaction failed” when trying to delete or create ticket

[stone swallow]

Cannot seem to rename tickets

[scenic plinth]

Partial Bot Outage | Premium and Primary

We are aware of an ongoing bot outage or those experiencing interaction failed errors. Please refrain from spamming, direct messaging, pinging, or repeatedly asking staff about this issue and refer to the below link for updates. Thanks!

https://status.tickettool.xyz/incidents/v5lvlrkfsmdv

[stark rune]

**Ticket Tool - Technical Difficulties Notice**

Official Ticket Tool bot(s) are currently experiencing some technical difficulties in some shards.
Please stand by as the TT Development Team looks into and fixes the issues.

Please do not spam tickets within the support server & do not keep asking in public channels.
You can view our status page here and keep an eye on #📣│bot-news!

Feb 27, 2023, 7:55 PM

[vague latch]

how do i make it so the channel permissions sync

[rustic gale]

Please give more details about what you mean by that

[vague latch]

so everytime i create a ticket for testing, it doesnt sync permissions so it doesnt show the team that will actually support the people

just the perosn that made the ticket and people who have perms to the entire group

[rustic gale]

Tickets aren't made to sync permissions. Manually syncing permissions will not cause your ticket to have the correct permissions either.

[humble sequoia]

How can I grant my team access to tickets?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to grant access to
4. Open the General options menu
5. Select your Support Team Roles
6. Save changes

[rustic gale]

This is how you set up support team roles for your tickets.

[hollow thunder]

Thanks I set up a ticket system now.

[iron night]

Gave +1 Rep to @shut bolt

[jade topaz]

How do you get those super reactions that you mentioned?

[finite coral]

why does it come like this

[timber kernel]

Good morning
at the very end I see a closing " ` "
This is maybe the problem here?

[rustic gale]

Line breaks in form answers mess with the formatting

[finite coral]

Ah gotcha

Thanks ♥ @rustic gale

[iron night]

Gave +1 Rep to @rustic gale

[vivid mauve]

Does anyone know how I can go about linking a channel when a new ticket is created?

Like

{user} Welcome.

Please follow the steps in #channelname. etc etc.

[rustic gale]

Include a channel mention

[humble sequoia]

Mentions

Within all the messages the bot sends (both embeds and text) you can mention either channels, roles, or even users, these mentions will only send a notification to the user if they are used within a text field, e.g: a role mentioned in an embed won't ping at all the users who have that role.

For mentioning a role you can use one out of three options:
{@Role Name} ➞ Which is Case Sensitive.
{RoleID} ➞ Replace RoleId with the Id of the role you are trying to ping.
<@&RoleID> ➞ Discord's native syntax to ping roles.

<#ChannelID> ➞ Mention a channel by its ID.
<@UserID> ➞ Mention a user by its ID.

[rustic gale]

In the ticket message

[humble sequoia]

Ticket Message

The Ticket Message is the first message sent by the bot on a new ticket. To customize it head over to your Dashboard ➞ Panel Configs ➞ Ticket ➞ Edit Ticket Message

[rustic gale]

Example, #🆘│community-support is [#🆘│community-support](/guild/509192800865353738/channel/776680605517742090/)

[umbral raft]

Pro tip: if you use #🆘│community-support and put a backward slash in front, you also get that

[ornate jay]

Same goes for roles, emojis and users!

[light holly]

[noble scarab]

How long are transcripts kept

[outer current]

Does anyone know why I could be getting "interaction failed" when trying to open/close tickets?

[timber kernel]

Please check that te Bot has all permissions.
Run $debug in a ticket on your server.

It then shows you an overview.

[outer current]

I am getting "this application did not respond"

[young arrow]

Has anyone else had an issue where the ticket is not being moved to a set chanel when closed?

[teal grail]

you need to select the cannel

[teal geyser]

Hi can i transfer the prime to another account?

[teal grail]

in Category

[teal grail]

maybe not.

[young arrow]

it is selected. It was working fine for a few months and then stopped after the last outage the other week

[jade topaz]

Can you add one of those discord timestamps that always shows the current time into a ticket panel / message?

[lunar solar]

Current time or time posted to Discord?

[jade topaz]

current time for the user, adaptive to timezone

[lunar solar]

Ohh that yeah

Like this just confirming?

[jade topaz]

yup, that exactly

[lunar solar]

Easy, head to:
https://www.unixtimestamp.com/

Pick any date —> choose your desired time —> Convert —> Copy the converted Unix timestamp —> Add it inside this message structure:
<t:1617238800:t>

Adding it in the middle of the two : : replacing the current timestamp already within that example

[jade topaz]

wow thats cool, thanks very much brother

[iron night]

Gave +1 Rep to @lunar solar

[lunar solar]

Anytime

[jade topaz]

Can you edit the ephemeral message that appears on ticket open?

[solar yew]

Has the {reason} always had a character cap? Just noticed that it got cut off. Is it extended with premium?

[gilded verge]

no, only developers can

[jade topaz]

Gotcha

[jade topaz]

An odd problem I've noticed is that when I use a discord bot to run "$close", it is only picked up a portion of the times. Whenever a user manually runs $close it seems to work 100% of the time. Is there any explanation or resolve for this?

[rustic gale]

It sometimes fails when the same bot sends it?

[zealous spruce]

I see. But I didn’t understand well the part of the manage roles. So without manage roles permission the bot can’t edit the permissions of a channel but it can thus create and delete channels?

[rustic gale]

Please elaborate. Where did you notice this character cap? I'm not aware of a character limit but i might just be unfamiliar with {reason} or musinderstanding something

[rustic gale]

That's correct. I don't really know how it works on the backend, but a bot can (with the Manage Channels permission) create a channel with pretty much any permission setup, as long as it doesn't involve the Manage Permissions permission

It just can't edit those permissions after creation

[zealous spruce]

Oh, now I see.

[rustic gale]

Don't ask me why it works that way, that's just how it works. I've tested it plenty

[zealous spruce]

Thanks! I just wanted to know better how permissions work and why. There are quite a lot of strange things on Discord.

thanks @rustic gale

[iron night]

Gave +1 Rep to @rustic gale

[jade topaz]

If another bot runs $close instead of an actual staff member, it only works 90% of the time or so

[rustic gale]

How many bots are you using in your server for running Ticket Tool commands?

[rustic gale]

See, the thing is this

Ticket Tool will only respond to commands sent by bot IDs registered in the Bot field in Server Configs, in the dashboard

If the command is sent by a bot there, it should work 100% of the time

If the command is sent by a bot not registered there, it will fail 100% of the time

[jade topaz]

Only 1

[rustic gale]

Then it's definitely strange that the command is failing only sometimes

[rustic gale]

That's the ticket message reaching its character limit (250 characters).

[solar yew]

So basically {reason} is capped at 250 characters if the server isn't premium

[rustic gale]

I can't say for sure, but it's likely that it's not related to a specific character limit for the {reason} variable specifically

It's about the message's character limit rather than the variable's

Type too long a reason, and it won't fit in the message. That's it pretty much

[stoic dove]

Greetings dear communtiy why does it's not mention me or i get any notfication when someone make a ticket ? where can i set it up ?

[dusk steppe]

hey

what should i do

[timber kernel]

You can edit the Ticket Message:

-> Panel Configs -> Messages -> Edit Ticket Message
-> You can add a ping for a role for example to ping you: For example {@Role Name}

[stoic dove]

On it 1 moment

[stoic dove]

Oh i understand and this is the only solution 🙂 ?

[timber kernel]

Yes, that is the only solution as far as I know.

[stoic dove]

Okay i'll use it thx mate 👍

[iron night]

Gave +1 Rep to @timber kernel

[timber kernel]

You are welcome.

[timber kernel]

Does this happen directly after you send the panel via the dashboard to your support channel on your server?

[dusk steppe]

to the support channel

[gilded verge]

just to confirm, you used /panel command, right?

[cobalt crescent]

Heres dashoard?

[humble sequoia]

https://tickettool.xyz/manage-servers

[cobalt crescent]

Dashboard not working

[gilded verge]

please provide more information 😦

[cobalt crescent]

Ok

[jade topaz]

Can tt do autoresponders inside tickets?

[rustic gale]

Probably. With custom commands, probably

[wild spire]

it certainly can
I use it

[jade topaz]

Never used them before, mind giving me a rundown?

[wild spire]

either timed responses with a regex *
and automation trigger in tickets

Or command triggers with words

[jade topaz]

How would one go about setting that up?

[wild spire]

I’m setting a test up rn to show some screenshots

only downside is bot can only check once every 5mins so the response is not instant

[wild spire]

can you open a ticket already in #premium-tickets ?

[jade topaz]

Sure!

[jade topaz]

where do i edit this message thing

i want to change the to create a ticket react with

@plain surge

[humble sequoia]

**Panel Message**

The panel message is where people react to make a ticket. To customize it head over to your Dashboard --> Panel Configs -> Panel -> Edit Panel Message

[uneven vale]

Someone please tell me what this is Failed: Invalid Form Body components[0].components[0].emoji.name[BUTTON_COMPONENT_INVALID_EMOJI]: Invalid emoji

[rustic gale]

Invalid emoji

You probably wrote text instead of an emoji in the Button Emoji field

[uneven vale]

Do you know where I can find it?

[rustic gale]

Panel Configs -> Buttons -> Create Ticket

[uneven vale]

nvm

Thanks

[scenic plinth]

Partial Outage Notice

We are currently restarting a few servers to fix a few prior issues. This should be fixed momentarily, in the meantime please refrain from asking.

[glossy patrol]

Is this why I can’t close tickets and for the last 24 hours

Also I have premium membership, not displaying on here

[lunar solar]

$pc 547297041286692864

[humble sequoia]

Premium Check

I was unable to detect a premium server for @glossy patrol.

Found 2 servers in total and 0 with premium and permission

[lunar solar]

If you have it, it’s not linked to any of your servers

[raven bobcat]

Hello - I'm getting this error message

[lunar solar]

Could also be related to the partial outage

[raven bobcat]

Does anyone know why?

[lunar solar]

See here ^

[mortal grotto]

Me to

[lunar solar]

Experiencing a partial outage

[raven bobcat]

Okay this is for my work - How long will it be off for?

[mortal grotto]

When does it work?

[lunar solar]

I can’t provide you with an ETA, our developer is looking into it now. We will announce when it’s back up and running fully.

[raven bobcat]

Thanks Lupus, i'll wait for that announcement .

[jade topaz]

how to fix?

[languid pasture]

#🆘│community-support message

[terse tundra]

Partial Outage Notice

We are currently restarting a few servers to fix a few prior issues. This should be fixed momentarily, in the meantime please refrain from asking.

-𝙺𝚊𝚗𝚣𝚊#6343

[jade topaz]

thx

[terse tundra]

** lPartial Outage Notice

We are currently restarting a few servers to fix a few prior issues. This should be fixed momentarily, in the meantime please refrain from asking.

-𝙺𝚊𝚗𝚣𝚊#6343**

[uneven vale]

I Have a Question How Do I Make A Limit For How Many Tickets You Can Have? @ Me Please!

[winter sage]

"this interaction failed" error. Will it go away?

[golden orbit]

Hey, I wanted to pay for a premium ticket tool and I've been charged 2 times

[wild spire]

open a ticket in billing #🎫│make-a-ticket

[wild spire]

panels configs > limits

[uneven vale]

thanks

[iron night]

Gave +1 Rep to @wild spire

[terse tundra]

lPartial Outage Notice

We are currently restarting a few servers to fix a few prior issues. This should be fixed momentarily, in the meantime please refrain from asking.

-𝙺𝚊𝚗𝚣𝚊#6343

[jade topaz]

When Someone make a ticket in my server only I (owner) can see them, but my head staff cannot. How do I give them perms so whenever a ticket is opened they have full access

[crystal arrow]

i need help in my roblox client

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[lunar solar]

@crystal arrow ^

[languid scroll]

Hey when i go the ticket tool manage webside, i just can invite the ticket tool bot to my server but he is already on it. Can someone help me?

[lunar solar]

Hi,

Can you trying clicking Sync Servers on the manage servers page please

[crystal arrow]

sorry server wrong

[lunar solar]

No worries, have a good day

[languid scroll]

nothing happens

[lunar solar]

In your discord can you run:
/permissionlevel

Please and send a screenshot of the response

Or
/debug

[languid scroll]

y one sec

[jade topaz]

The bot is still not working properly for me with the drop down menu. It says interaction failed.

[lunar solar]

Yes, the partial outage is still ongoing

[jade topaz]

Ah thanks.

[iron night]

Gave +1 Rep to @lunar solar

[lunar solar]

Np

[languid scroll]

can i send it in here?

[lunar solar]

This may be related to the partial outage, please head over to #🎫│make-a-ticket so we can take a closer look

[lunar solar]

Do you get interaction failed on/debug?

[brave linden]

hi the bot is showing offline in my discord and it wont let anyone make tickets but in other servers its online and im able to make tickets? how do i fix?

[wild spire]

we’re having a partial outage atm

Partial Outage Notice

We are currently restarting a few servers to fix a few prior issues. This should be fixed momentarily, in the meantime please refrain from asking.

-𝙺𝚊𝚗𝚣𝚊#6343

[pallid beacon]

Just piggybacking on this, so if I delete a channel, but save the link to the direct transcript of a conversation within that channel, it would be invalidated and I wouldn't be able to recover the conversation?

[scenic plinth]

Operations stable

Services have returned operational for the above issue. If you have questions or have persisting issues, please ask.

[ivory merlin]

What happens to my billing if I transfer server ownership?

[rustic gale]

Nothing. What do you wish to do with your subscription?

[ivory elbow]

hey

I am not able to delete the chat from the ticket

It deletes the messages but it doesn't delete the room that was deleted, why does that happen? <@&540295656720302081>

[lunar solar]

Run /debug in that channel and send me the result

[rustic gale]

Because you enabled Server Storage in Server Configs

Disable that

[jolly bane]

Sorry. i'm a noob. Is there way to archive the closed ticket automatically or manually?

[lunar solar]

Automatically and manually both yes

Automatically is a premium feature

Manually can be done on free version

[jolly bane]

how do i do that?

[lunar solar]

For manual:
Panel Configs —> General —> Two Step Ticket

Whenever a ticket closes you need click the transcript button on the moderator message, this will generate a file in that channel. You then need to download the file and reupload it your channel of choosing. E.g. an archiving channel

Downloading and reuploading file is super important as the link will not work without the file existing in a non-deleted channel in Discord as the file is hosted from Discord.

[jolly bane]

Thanks, Appreciate it !!

[iron night]

Gave +1 Rep to @lunar solar

[lunar solar]

Np

[quaint leaf]

Ho

Hi

Anyone know anything abt pcs here

[jade topaz]

can ticket-tool invoke another bot's slash commands?
ie:
/start action
or
@bot start action

when a ticket is made

[quaint leaf]

/start action

Nothin happened

[jade topaz]

disregard this, it is possible, the bot being invoked needs to have the process_commands methods in overridden

[jade topaz]

hey anyone know what variable to put if i want to show their username? (channel name)
eg: ticket-"notkhyro"

not finding it anywhere

[lunar solar]

{ticker.user.nickname} or {ticket.user.name}

Difference is their server name in your server if any and their actual Discord name

[jade topaz]

thanks! it worked ❤️

[lunar solar]

Np

[jade topaz]

hey team! I adjusted some settings on browser but it's not reflecting on the server bot. any idea why or how I can fix this?

[idle flint]

What settings were you making changes to?

[jade topaz]

Nevermind, just figured I had to click "Send"! Thank you

[iron night]

Gave +1 Rep to @idle flint

[idle flint]

Glad I could help..... Or at least be some moral support!

[drowsy blade]

i neeed help

because i get banned in survive the killer permanent banned i hope guys can respond it 😦

[idle flint]

This sounds like you are talking about an in-game issue, is that correct?

[drowsy blade]

yea

[drowsy blade]

because i get banned in survive the killer permanent banned i hope guys can respond it 😦 my user zeya_1w

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[jade topaz]

help

[idle flint]

Can you elaborate? Feel free to ask here or open a ticket in #🎫│make-a-ticket

[jade topaz]

I can't take the free link even though I voted 7 times

[idle flint]

Use “ $vote redeem” to redeem your link

[faint oak]

How do I add a claim button for management inside the ticket?

[idle flint]

Claiming is a premium bot feature enabled from Panel Configs > Claiming

[jade topaz]

"All Ticket Tool systems are shutdown at this moment in time. Server is on lockdown for the time being. Stay tuned in this channel for updates." The latest message in #📣│bot-news
Is the regular bot fixed now?

[jade topaz]

What does this

[opal cradle]

it has been fixed for almost 2 days now

[stoic dove]

There is a feature to blacklist only for a spesifc pannel or discord channel ?

[jade topaz]

strange it was not updated in #📣│bot-news

[pastel belfry]

How much is premium ticket tool?

[wild spire]

edit create ticket button > disabled role

[wild spire]

$5,99 per month

[jade topaz]

Why is there no other button and why is there no emoji in the word close

[opal cradle]

what other button are you looking for?

[jade topaz]

claim

[opal cradle]

its a premium feature

[jade topaz]

But I have a premium

[opal cradle]

ah

[jade topaz]

You have the premium bot?

You have the premium set to that specific server?

[opal cradle]

select the correct panel > Buttons

1. Claim
   Set Show this button to

2. Close & Cancel
   Set Button Emoji to

[jade topaz]

Do I do this thing

[opal cradle]

no

which one are you trying to set right now? Claim button or Close & Cancel emoji?

[jade topaz]

I don't know

[opal cradle]

screenshot your whole screen

[jade topaz]

The claim button is enabled but not working

[opal cradle]

did you select the correct panel?

[jade topaz]

Yes

[opal cradle]

idk then

[jade topaz]

How do I fix and make a ticket thing not working does this

[royal seal]

I don't know which permission normal member missing that they cannot open form ticket

[ornate jay]

On the dashboard, go into Panels > Buttons > Create Ticket and see if the Support Team Only option is enabled. If it is, then disable it.

[dry kindle]

Have private threads enabled for tickets but the thread doesn’t show? Have made sure all permissions are correct as well

[ornate jay]

Does your server have Level 2 Boosting Perks unlocked?

[dry kindle]

Yes, at level 3

[ornate jay]

Hmm, I am unsure of how to help with threads as I have not had been an Owner / Administrator in a server with Level 2 boosting.

@dry kindle check out #premium-support though, I answered your other question

[stoic dove]

Amezing and does it possible to change the message "You don't have permissions to use this." ? or can't be done and that's still okay by me 🙂

[ornate jay]

Nope, that message cannot be edited as far as I'm aware.

[stoic dove]

Oh alright cool anyway yeah it's by discord default i thought so as well.

[granite tide]

are the servers still down?

[rustic gale]

They shouldn't be. Why do you ask?

[granite tide]

Cause there has never been an announcement about the service running again

In bot support

[rustic gale]

Hmm

[stark rune]

**Ticket Tool - All Systems are now __Online!__**

All Ticket Tool systems are fully online again! We apologize for any inconvenience this may have caused on your server.

If you are still experiencing any problem with Ticket Tool, please reach out to the <@&540295656720302081> within a ticket here, #🎫│make-a-ticket

Mar 1, 2023, 3:34 PM

[stoic dove]

What does it mean it's from the forms in yellow mark ?: https://gyazo.com/a5ca19d26b72b2a68c74bdf7d8d5468a

* To display the results from the form you need to add the {create.form.x} variable to yourTicket Message

[jade topaz]

Thank you for updating that the bot is operational now! I was concerned even if premium wasn't affected.

[gray stirrup]

You have to add that variable to your ticket opened messages if you want to display the results of the form

There is an option to do it automatically in the settings

[rustic gale]

Let's say your form has three questions

Whatever your user answers for the first goes in the {create.form.1} variable

What they answer for the second goes in {create.form.2}

for the third, goes in the {create.form.3} variable

You put those variables in the bot's messages, for example

• the ticket message
• custom commands
• the transcript message

And they will be replaced by the corresponding content every time the message is sent

[stoic dove]

Okay thanks guys i think i understand now. btw outsider can you check my ticket (Bug-report-53262) i can't open another ticket and for now i asked you something there will be glad for help.

[iron night]

Gave +1 Rep to @rustic gale

[stoic dove]

Or maybe someone can tell me where can i make /tags ? any guide 🙂

[rustic gale]

Tags are now called Custom Commands

[humble sequoia]

Tags

Tags are used to send a predefined response to your channels using a command. Tags will only respond if the command itself is used, it will not function if you put the tag into a sentence. The prefix is not included.
To create tags, go to: Dashboard > Tags > Create Tag. After creating and naming one, tap on the response button, and you can edit the response.

[rustic gale]

Huh. That's still outdated.

[stoic dove]

Great thanks for answer here and also in the ticket, i have another question/isuue. Once someone made a ticket can i have a Channel topic e.g. General support ? i sent screenshot via the ticket if you didn't understand what i mean you can check.
But if you did understand can you tell/guide me where can i done that ?

[iron night]

Gave +1 Rep to @rustic gale

[round falcon]

By that do you mean the channels being put into different categories upon creation?

[clear spear]

/invites

[stoic dove]

I mean the channel topic will be diffrent(Channel topic is like this:"⚠️ We recommend that" . but i understand ticket.tool don't manage channel topics 🙂

[round falcon]

Sorry, I don't really understand what you mean by that

[jade topaz]

i dont wanna purchase within discord is there another way?

[humble sequoia]

PayPal - [e-mail]
BitCoin - 3HhKKAdb9eEvCe2tvzB8bAa8nebHY6qcPA
Ethereum - 0xF47a27D6a3225bB8e71fd03B5C14bbb374b41149
LiteCoin - MEQX3knLAuotrKnvk3HDNBK5gdRn6PZhHy

Prepay/Direct Payment

To prepay send the payment using your desired method - Available options listed bellow.

⚠️ $18 per 3 months. ⚠️
$66 per year.

(If using the direct payment option, you need to be paying for at-least 3+ months.)

Regular Prices when paying within Discord:
$5.99/per month

Once your payment is sent let us know so we can confirm and get you your key.

<:paypal:924596360840372234> Paypal ("Goods and Services" or "Family and Friends")

[e-mail]

<:bitcoin:924638849135689749> BTC - Bitcoin

3HhKKAdb9eEvCe2tvzB8bAa8nebHY6qcPA

<:Ethereum:972177326580301835> ETH - Ethereum

0xF47a27D6a3225bB8e71fd03B5C14bbb374b41149

<:Litecoin:972176945972383815> LTC - LiteCoin

MEQX3knLAuotrKnvk3HDNBK5gdRn6PZhHy

I sent the payment now what?

After you send the payment, please send a screenshot with proof of payment, our <@&615146349700186112> will verify your payment and will get you setup. For crypto payments, we are waiting for at least ONE verification.

All prices in USD - 3 months min for direct payment

[jade topaz]

oo alright

what about CA?

[idle flint]

You can still use the payment options above, but note that the prices are in USD, so some conversion may need to occur to ensure the correct amount is paid

[lunar solar]

Don’t want to or can’t?

[jade topaz]

can you read?

[lunar solar]

Just clarifying, as Discord is available to you and there is no other reason preventing you from using it you will need to use discord

[jade topaz]

discord system is weird af i would just stick with an external system like sellix/stripe in my opinion

[lunar solar]

Or direct methods are for users who can’t use Discord

[jade topaz]

i can still pay through them tho?

[lunar solar]

Yes but there is no regular subscription option with the direct methods

[jade topaz]

thats fine i can pay the 3months its no worries

[jade topaz]

so im sending $18 correct?

[lunar solar]

Yes, $18USD that’s the minimum

[jade topaz]

for 3 month?

[lunar solar]

Yes

[jade topaz]

ok

[lunar solar]

Caps

[jade topaz]

lets say i pay with discord and then loose access to my discord account. then what?

will i just prove i paid and get premium on anouther acc?

[lunar solar]

Subscriptions are managed by Discord so if you lose access you can request it to be cancelled and refunded via Discords billing support tickets

[molten hinge]

Hello everyone. I have a question. I know a business owner who uses ticket tool, and he's having an issue with a customer, but says he deleted the ticket so cannot prove his point.

My question is, are transcripts saved to the dashboard, whether or not the server owner enabled them in the server?

I'm questioning if transcripts are truly available, whether a specific channel has been set up for them or not.

[round falcon]

As far as I know transcripts aren't saved into the dashboard, only into the specified channels.

[molten hinge]

Oh no. That's too bad. People need to realize if something isn't documented it didn't happen. Lol.

Well thank you. I was just trying to see if there was a way to get to the truth of a business matter.

[round falcon]

Of course, if DM transcripts were set up then the client would've gotten one, if not then there wouldn't be one saved assuming the channel isn't setup.

[analog wind]

Hello! How can I change the title of a ticket? Like the embed from when a ticket is opened? Whenever I click it nothing happens.

[humble sequoia]

**Panel Message**

The panel message is where people react to make a ticket. To customize it head over to your Dashboard --> Panel Configs -> Panel -> Edit Panel Message

[stray bobcat]

Thats for the embed message, for the title of the ticket, :

[humble sequoia]

Ticket names

The ticket name is the default channel name of all tickets. To edit it, go to your Dashboard > Panel Configs > Ticket. There you can edit the channel name of opened and closed tickets. You can also use variables in there.

Note: This is a premium feature

[analog wind]

i mean in here

[languid pasture]

Do you have tt premium

[analog wind]

nope

[languid pasture]

Then you don’t have access to that

[analog wind]

oh

[jade topaz]

says it at the top

[analog wind]

i thought basic features were free

[languid pasture]

This isn’t a basic feature

[analog wind]

well thanks ig

[languid pasture]

This is customizability that does not impair functionality

👍

[native crest]

Hello, can you send me the link to create the command to pars the tickets? thank you

[rustic gale]

I'm not sure what that means. Please clarify

[ripe dome]

Why i don't have the premium role

?

[jade topaz]

Pretty sure you need to link discord or ask for it

[shut bolt]

Now you do @ripe dome

You can run the /checkpremium command which will confirm you are able to gain the role

[solid stream]

Want roles back?

Or just checking in 🙂

[jovial swallow]

im still confused

[shut bolt]

Not yet thanks

[iron night]

Gave +1 Rep to @solid stream

[shut bolt]

Pretty much jaja :')

[solid stream]

[rustic gale]

What are you confused about?

[jade topaz]

did the site go down?

[rustic gale]

Probably not. What are you seeing?

[jade topaz]

I want to specify which roles can delete tickets. Is there a way?

[timber kernel]

Go to the Dashboard -> Panel Configs -> Buttons -> Button Delete Ticket
There you can add roles (allow or disallow them)

[pulsar stag]

Hello i wanna ask you something i try to a server to open ticket for a problem that i have and it says you cannot right here .. do you know why ?

Actually it says that i dont have permission to write over there

[hardy depot]

I deletet all tickets, but when a new one is createt it says "ticket-0003", how can I reset this to 0?

[timber kernel]

That is possible yes:
Dashboard -> Panel Configs.
Press the grey " Set Count" Button.

There you can configure it. 🙂

[hardy depot]

Awesome, thanks!

[iron night]

Gave +1 Rep to @timber kernel

[timber kernel]

You are welcome.

[timber kernel]

Is it your server you talking about?
If not you should talk to the Staff on this server, maybe you don't have the required roles / permissions.

[pulsar stag]

No its not mine i am just a viewer

No i have the roles

And the staff doesnt know to answer me

[timber kernel]

How do you know that for sure?

[pulsar stag]

They told me that i have the roles

I had opened a ticket in the past

But i cant now

[timber kernel]

Please tell them that an admin or the Owner of this server should contact us here, so we can have a look at it.

[pulsar stag]

Ok thanks

[untold merlin]

@timber kernelbro

[jovial swallow]

I found with a YouTube video, but thanks for trying to help (highly appreciated)

[iron night]

Gave +1 Rep to @rustic gale

[stoic dove]

Any agent online ? if so can someone kindly check my ticket ? 🙂 it's about billing ticket

[stoic dove]

BTW Do you have the feature of /closerequest with delay like after 1/2/3.. hour it will close/delete the ticket ? or other way to set a custom command to close a ticket after certain time ?

[solid stream]

Not yet, but it's on the list of my top 3 priority updates.

[stoic dove]

Where can i check the list what come in the next update ? and also can you check my ticket dear mate ? or you not from support 🙂

[solid stream]

Though, technically we do have automation that can trigger after you run /closeRequest.

And you can have it delay for 2 hours.

[round falcon]

I think that's a premium only feature

[stoic dove]

Can you explain a lil bit more on it ? like once i run the commannd /closeRequest after 2 hours the ticket will be close or up to 2 hours ?

[solid stream]

Correct.

[stoic dove]

I'm gonna buy premuim today so no worries thx for let me know mate.

[iron night]

Gave +1 Rep to @round falcon

[round falcon]

Sounds good

[round falcon]

Looks a bit like this, you'll be able to select "Ask close" as a trigger, then close or delete the ticket after "x" time is up

It's what I have setup, works well

[solid stream]

And something I've recently added is pressing cancel on close ask will stop the automation

[stoic dove]

Oh great

[round falcon]

Oh that's pretty cool

[solid stream]

Also running /closeRequest again will reset the timer.

[stoic dove]

That's awesome.

[round falcon]

Off topic but it's nice seeing a developer for a bot being active, lots of devs are too busy or just don't wanna interact, great bot too

Either way yeah the automation is really helpful

[solid stream]

Thanks, I've been pretty busy and hadn't been talking much, but now I'm sick.. So not too busy..

[iron night]

Gave +1 Rep to @round falcon

[round falcon]

Ah ouch, hope that gets better soon, I haven't been feeling well either, sucks but eh that's life

[round falcon]

I mostly say this cause I sure know none of my devs talk to anyone, so seeing someone actually doing that is refreshing

[solid stream]

It's possible you took too long to respond, or the bots lagging, try and submit again.

If took too long then you will need to cancel and start over.

[red narwhal]

Cheers

Thanks @solid stream

[iron night]

Gave +1 Rep to @solid stream

[stoic dove]

How can i prevent from everyone use it and only me can use it and my staff team support ?
Didn't realy understand that don't wanna make any silliy mistake:
Command Style Tickets- Note: The $new and $ticket commands are usable by anyone! We encourage you to have a list of channels to prevent your users creating tickets via commands unnecesarily.

[wild spire]

You could disable the command options and only use a panel with enabled and disabled roles however u see fit?

Otherwise you’ll have to review each command in command configs.
There’s a support team only setting

[stoic dove]

Okay so here in command configs i need to click disable on the Enabled and only the support team only stay ?

[round falcon]

Are you trying to make the command for reopening tickets support team only?

If so then yes those settings as you have them now will do that

[stoic dove]

I try it for /new for example and it's send me this message: https://gyazo.com/dd17e202b7c564db6fff70bd03dfdaaa

[round falcon]

Another thing to note, if you have the button for it enabled you'll also need to go into the buttons menu and make the "Reopen ticket" button support team only, as seen here

[round falcon]

This is because you need to set a channel for that command to work in

[stoic dove]

Yes so once i set a channel. i want only me and my support team will do the commands of course. so i need to go to command configs and choose support team only ?

[round falcon]

Indeed

If you go into the "Command style" section you'll see these settings, you can select channels to look for the /new command here

You've already set the /new command to be support team only, but you need to select a channel or multiple channels for the command to be usable in

[stoic dove]

Okay so if i don't choose a spesifc channel i can write the command from all the channels right ?

[round falcon]

No, but in the screenshot you can see "Bypass channel list and watch all of them" yes? You can toggle that to be on and that'll do what you want

[round falcon]

You're seeing this because you don't have that setting enabled

[stoic dove]

Okay great it's working. i now come from my alt to check if he can do the command too.

[round falcon]

Sounds good

[stoic dove]

https://gyazo.com/6ea6563f2cc36e3cbb3de4cc3910d7d6
Do i need to disable everything here and only the support team role right ? also in all the panels oof why i can't do it one time xD

[round falcon]

Assuming you only want your support team to run any command shown there, yes, the command needs to be "enabled" and support team only

[solid stream]

Commands configs are not per panel.

[round falcon]

Not sure if you can do multiple at once though

[stoic dove]

Oh great

[round falcon]

If you disable a command it won't work for anyone, even the support team I believe

[shut bolt]

The only configs that will apply on a panel-basis are button's permissions

[round falcon]

Correct me if I'm wrong though

[shut bolt]

It depends on what your disabled and enabled roles look like. But overall yeap

[round falcon]

Gotcha

How's it working out currently Mate1?

[stoic dove]

Wait do i need to do it ? like anyway i disabled the application command via discord. So only me and my staff team support can do the command.
I think i can only enable the commands and don't touch the command confic or should i change the command config just in case ?
So for example if someone isn't a staff team support he can do / command in my server.

[round falcon]

Uh, well you should just set each command to be enabled and support team only mode, like this

If it's like this then only your support team role(s) will be able to run the commands

[stoic dove]

Oh i got confused totaly but now i understand. yeah yeah no worries.

[round falcon]

Cool, you can test it with your alt to make sure it's working

[stoic dove]

Yeah i was understand it to be honest after i Disabled all xD and then i saw it's not working. but thanks appricate that.

[iron night]

Gave +1 Rep to @round falcon

[round falcon]

Of course, if it's "disabled" then the command is basically turned off

[stoic dove]

Yeah at first i thought the enabled it's like mean public for everyone.. and if only staff team only enabled it's only for the staff team
I'm just tired so wasn't in focus 🙂

[round falcon]

All good, enabled means the command is turned on, support team only means only the support team can use it

[stoic dove]

Okay all working i think you mention something about buttons or something ?

[round falcon]

Oh yes, let me get some screenshots, one second

[stoic dove]

https://gyazo.com/4825c3b041df77dfbe52de47bb6171ef Do i need to do support team only ? no i want everyone can click on it

[round falcon]

So in panel configs you'll see a menu called "buttons", then when in there you can edit each button to be support team only or not

[round falcon]

Yes a lot like that, so just decide which buttons you want to be open to the ticket owner and which open to only support team

[stoic dove]

Sorry what you mean open only for support and only for owner ?

[round falcon]

The ticket owner is the person who made the ticket, so let's say I make a ticket, I'd be the ticket owner

And anyone else that is /added to the ticket

[stoic dove]

Can you send me a screenshot maybe as example so i'll understand we are in same mind ? if you not busy of course.

[round falcon]

Let's say for example you're looking at the delete ticket button, I'd assume you want that to be support only right? If so you'd go to the button config and set it to support only, that way only support team can click it, the person who made the ticket won't be able to

[stoic dove]

Like if i choose here Support team only then normal members can't open the ticket it's kinda like blacklist no ?

[round falcon]

Is that the "Create ticket" button or "Open ticket" button?

[stoic dove]

1 moment

[stoic dove]

Button Create Ticket 😂

[stoic dove]

https://gyazo.com/5ef7a7bcbc245c3fa5da9fa355cdb1b3

[round falcon]

Ah, I'd keep that as everyone, that button is what they press to create the ticket to begin with, the open ticket button is what lets you reopen a ticket after it's been closed

But yes if you were to make it support only then only support team members could press the button

[stoic dove]

Yeah so you want me to click on the re-open one and the claim one right only them for support team ?

[round falcon]

I'd say so yes

[stoic dove]

Done make sense

[round falcon]

Delete should also likely be support only

[stoic dove]

Hmm let me test it with the delete.

[round falcon]

If you want the ticket creator to be able to close their own ticket then keep the "close" one as non-support only, but if you only want support team members closing it then turn that on

[stoic dove]

When a user click close and confirm close it's delete it auto there is no delete function in my server. since i disabled the Two step Ticket

[round falcon]

Alright then you can ignore the delete one

[stoic dove]

Yeah but i understand now how everything works here np thanks for your dear time mate.

[iron night]

Gave +1 Rep to @round falcon

[round falcon]

Any time

If anything else comes up just lemme know

[stoic dove]

Just one more thing automantion i need to set it for all the panels right ?

[round falcon]

I don't believe so, though automation is a premium feature

[stoic dove]

I now have the premium feature trial. when i finish to set up it i buy the premuim for 3 month

[round falcon]

Alrighty

[stoic dove]

Yes i need to do it for all the pannels 1 by 1 as i see. you done it too or there is a short way ?

[round falcon]

Oh I see what you mean, yes it's per panel

I don't know of a shorter way to do it

[stoic dove]

Okay np i'm on it.

[round falcon]

Good luck

[stoic dove]

What you shows me at your image is closed ticket(Closed ticket mean if i didn't disabled the Two step Ticket and once someone close a ticket if i set any duration time to delete it then it will delete the channel right ? but if i disabled the Two step Ticket and i wanna send a reminder Close request then i need to choose the Close request and after spesifc time it will close it if the member not clicking cancel ? https://gyazo.com/179af513988c9f7c2f28221fa02e1268

[round falcon]

Yes

[wild spire]

I come back here and Miner did all the work for us

have my rep thanks @round falcon

[iron night]

Gave +1 Rep to @round falcon

[round falcon]

I am the captain now

[wicked shard]

My dashboard is loading and loading and loading

[round falcon]

Any specific part that keeps loading? Or just the dashboard as a whole?

[wild spire]

You can send your server ID in #🎫│make-a-ticket and we can see if a different link works

[wicked shard]

Ok

[stoic dove]

Okay so Miner i finished, i already backup the server does it's save all the settings or i need to generate another/new code ? or i can just use this code to move to my main server ?

[round falcon]

I believe you can just use that backup code that you just used, though I've never used that feature so I may be wrong

Maud likely would know better about that

[stoic dove]

Okay thanks for honestly i'll wait for any agent to answer me before i make any mistakes.

[iron night]

Gave +1 Rep to @round falcon

[stoic dove]

Hey dear Maud are you online ?

[wild spire]

I am 🙂

[round falcon]

To clarify you set all this up on a separate server for testing, and now you want to transfer it to your main server?

Oh- uhh

Well he just got timed out

[stoic dove]

Yes, So should i generate new key ? or i can just use the one i already generated ? *note i didn't use the code on my main that's why i asking if i can still use it or i need to generate new one

[round falcon]

I'd generate a new one to make sure it has everything, but if you haven't changed anything since making the last code then that one is fine

[wild spire]

Sorry can I get a TLDR? Which code?

[round falcon]

Backup codes, he wants to restore his settings from one server to another

He's just not sure how it all operates, also dang that slowmode is annoying

[wild spire]

it can be 😂

[wild spire]

Let me look this up real quick because I know how to transfer premium but not all settings

[round falcon]

Looks like this, pretty sure if he just has them all marked to on then it'll work fine

But I've never used it and I don't want to misinform so yeah

[wild spire]

ah yes, generate key there and restore in new server

[fast heath]

How to channel the ticket bot's message

[round falcon]

Cool

[round falcon]

Could you be more specific? Which message(s)

[fast heath]

that message bot says
to create ticket react with..

[round falcon]

Ah I see, while in panel configs press the button that says "Send" at the top, a menu will open and you can pick the channel from there

[stoic dove]

I don't need to give ticket tool administrator permission correct ? or do i ?

[round falcon]

Technically no but it's easier on you if you do

[fast heath]

oh Okay thank you so much 🙂

[iron night]

Gave +1 Rep to @round falcon

[wild spire]

always easiest and safest ways imo

[stoic dove]

So better to give him the administrator alright.

[wild spire]

Damn Miner 😂 you really take our jobs here

[round falcon]

If you don't give it administrator then you'll need to manually set every permission per channel and give it manage channel perms, manage messages, etc

Yeah sorry, I'm lead manager for a minecraft gamemode so I'm used to explaining stuff

[wild spire]

these are the permissions it absolutely needs to function

[stoic dove]

Oh gotcha. and yeah he online 24/7 add him part of the support team hehe

[stoic dove]

Thank you will check it out.

[iron night]

Gave +1 Rep to @wild spire

[wild spire]

not my place to decide unfortunately 😅

[round falcon]

If something stops working, for example a message doesn't send or something then you'll want to make sure that category/channel allows tickettool to talk in there

[wild spire]

We need HR to kidnap him

[round falcon]

I just give it administrator, it's the lazy way out, also oi

[wild spire]

run /debug to find missing permissions

[stoic dove]

I'll just grand him admin as the other ticket i use had.

[round falcon]

Oh yeah I forgot debug was an added thing

[wild spire]

[stoic dove]

Does it possible to buy a 6 month plan ?

[wild spire]

through Discord only a month per month subscription is possible

[stoic dove]

So other payment method i can only do 3 month or 1 year correct ? not possible to send $36.00 for 6 month ?

[wild spire]

Via direct payment yes. But we don't just do direct payments, you need to have a reason for it. (The reasons are more a matter for billing team as I don't want to give the wrong information)

[stoic dove]

Okay i opened a ticket already i think they are sleep 🙂

[round falcon]

Tinyy is billing, either way they'll see it when they can

[wild spire]

They'll be with you as soon as they can 🙂

[round falcon]

I know first hand how many tickets can be opened at once, bleh, so many tickets, can take time

[stoic dove]

Sure np not in rush.

[stoic dove]

Anyway if the billing team missed my ticket somehow, it's called billing-ticket-0659

[round falcon]

The way it's structured makes it basically impossible to miss

[stoic dove]

Well then if they still won't response today i'll try tmrw. maybe i catch them in busy hour or something.

[round falcon]

Yeah that's for the best

[stray bobcat]

I confirm that your ticket won't be "missed". Just gotta be patient for Billing to step in 🙂

[wild spire]

Billing get your ass to work 😂

[deft estuary]

{user} is to @ user running command what is used to @ user who created ticket

[rustic gale]

{ticket.user}

[spare night]

Good evening, I had the premium Ticket Tool but I think I just lost it. How can I get back to normal because the bot no longer works at all for me. THANKS

[round falcon]

Do /botswitcher in your server, that should let you switch back to white

[spare night]

I've used this command before but it doesn't change anything.

[round falcon]

Is the white bot on your server?

[round falcon]

Not that one

They're two different bots, you need to invite the "white" bot in for it to work

[spare night]

Oh ok

[round falcon]

You should be able to see the "Ticket tool white" bot in the top right in this server, click it and press add to server

Invite that one in, then run /botswitcher, that should work

[spare night]

It works perfect thank you @round falcon 😉

[iron night]

Gave +1 Rep to @round falcon

[round falcon]

Any time

[jade topaz]

كيف نجيب تكت تول بريم

[round falcon]

#💬│gen-chat-multilingual استخدم هذه القناة لهذا الغرض

[gilded verge]

he is on correct channel, because he need help with Ticket Tool

[humble sequoia]

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Automatic Transcripts
Full Customization
Custom Buttons
Direct Messages
Ticket Automation
Premium Support
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[gilded verge]

@jade topaz

[round falcon]

Ah whoops

[stoic dove]

Hey wanted to know why does i have 2 transcript like this "support-mate1-2" and second is "closed-support-mate1-2" always ? and not only one transcript like just the first one ?
As i see
ticket tool yellow/gold one when i make a ticket here always send me 1 transcript and i want it like this it's only happend to me or other people have this issue that it's send 2 transcript ?

[wild spire]

its that u enabled it to send 2 transcripts
Do u have premium?

[stoic dove]

Still have trial since the billing team sleeping. anyway i also DM them i gonna sleep right now i'm from my phone.
But trial mean i have premuim for 7 days right ? do i need to add the yellow/gold bot ?

[wild spire]

dont DM them

change this to only allow one transcript to be saved

[stoic dove]

Okay will check it out tmrw thanks

[iron night]

Gave +1 Rep to @wild spire

[round falcon]

I personally recommend setting it for deleted, only one will ever be sent, if it's set to send upon close then if it's reopened and reclosed it'll make two transcripts

[stoic dove]

I'll check both of the option thanks for the advice mate

[round falcon]

Sure thing

[jade topaz]

how to cancel tt premium

[wild spire]

Hey you're already being helped in a ticket 🙂

[craggy ore]

تقدر تساعدني بالعربي؟

HOW TO MAKE Custom Commands
?

[wild spire]

Hey if you need Arabic support I suggest making a ticket with our Arabic team via #🎫│make-a-ticket I cannot help you in Arabic unfortunately

[craggy ore]

i opend ticket

but No one answers me

HOW TO MAKE Custom Commands

[wild spire]

Our Arabic support team will get to you when they can. It's late over there.

[craggy ore]

Can you help me in English

[scenic plinth]

Please be patient with the support team, appreciate it 🙂

[night loom]

Please what next should I do

[hushed oak]

How do I make the tickets private?

[paper heron]

مثلك والله

كيف اضيف زرين

[night loom]

Or do I need to complete the level before I can get a ticket tool

[paper heron]

How do I add more than one button?
@wild spire

؟؟؟؟

[round falcon]

Press ticket tool - bot invite, then add it to the server of your choice

[round falcon]

There's setting within the panel config, check the "permissions" section

[round falcon]

When you're in the panel configs menu go to the button that says "panel", it's in there

[paper heron]

؟

[round falcon]

Yes

"Attached panels", add whichever ones you want there and the buttons will show up when you send the whole ticket creation message

[hushed oak]

what do i have to do in permission?

[round falcon]

You see these right?

[hushed oak]

yes

[paper heron]

thx

[iron night]

Gave +1 Rep to @round falcon

[round falcon]

Support team is your staff, they're likely ones you want in the ticket. Ticket owner is the one who made the ticket. Additional roles can generally be ignored, but you can optionally add other specific roles to view tickets. Everyone is.. well everyone else, and the one you likely want to make not viewable on the ticket. You can modify each one to fit however you need it to

These permissions are what'll be the default for each created ticket

[craggy ore]

HOW TO MAKE Custom Commands

[wild spire]

please dont ping staff members