🆘│community-support

[jade topaz]

anyone know how to resolve this ?

[rigid flint]

Can I buy prime through the credit ?

@rustic gale

[rustic gale]

Have a look at your Close Ticket button. You probably made it empty

[rustic gale]

Don't ping users for support. It's rude, it doesn't help you get support any faster, and pinging staff is against the rules

[rustic gale]

You can buy premium through any payment method that Discord will let you choose.

[jade topaz]

....

[rigid flint]

Where can I get from?

[rigid flint]

Ok

[rustic gale]

Try the following:

• disable the button emoji
• then copy the emoji into the Button Text field that you left empty

[rustic gale]

I'm not sure i understand the question.

[jade topaz]

okay i tried it and...

xD

no emote

[rustic gale]

Try the following:

• enable the emoji again
• but instead of leaving Button Text empty, type one space there

[jade topaz]

not working

[humble sequoia]

━━ moved to ticket ━━

[eternal hill]

i add the bot to my server

but i cant manage it

i mean

there is no any thing to do !

[lunar solar]

Have you tried clicking on server configs or panel configs on the left?

[eternal hill]

yea

but ...

[gilded verge]

try another browser ^^

[eternal hill]

oh . okey

[mint geode]

are you the server owner?

Server owner has to give you permission over bot controls

[eternal hill]

yes

[mint geode]

Ok, that’s a different issue than what I had

You’ll probably need to open a bot support ticket

[safe lava]

Hi, I'm setting up Ticket Tool on my server and I'm currently running some tests-- it seems that when I close a ticket, it makes the entire category that was assigned to the Closed Tickets disappear

[rustic gale]

You're not the server owner or administrator, right?

[safe lava]

Nope, only moderator

[rustic gale]

The category doesn't stop existing

It's only hidden from you because you can't see any channels in it

[safe lava]

Oof, so it doesn't matter even if I was the one who set the perms for that channel / category?

[rustic gale]

What do you mean by «I was the one who set the perms»

[safe lava]

So I was the one who set up the categories for the bots

Ex. I had 'Mod' role and I set the category for 'Mod' to manage + Ticket Tool

[eternal hill]

i changed the name of my server . i think it was because of that . i kicked the bot and invited it again. and now it's okay

[rustic gale]

I still don't understand what you mean by that. Sorry

[safe lava]

Okay, so, for example, here are the permissions -- It's set for -my role- and Ticket Tool

But the categories are disappearing when I test closing a ticket, even though I should be able to view the category with the permissions set

So I am wondering if this is supposed to happen, even if -my role- was the role that set up the category.

Does that make sense? 😅

[rustic gale]

So... you have Manage Channels in the category...

but the category disappears when a ticket is closed?

[safe lava]

Yes exactly

[rustic gale]

Is the server using the onboarding feature maybe

If you can find this Show All Channels option, try enabling it

[safe lava]

Nope, also enabled that option and it's still not showing

[rustic gale]

Well that's funny

So you can't manage the category if there are no open tickets, even though you have the Manage Channels permission in it?

Well. I'm going to call it a Discord issue rather than a Ticket Tool issue

After all, Ticket Tool doesn't manage category-level permissions. It only manages permissions in the channels it creates

So there is no way the problem is caused by Ticket Tool.

Talk to the server owner and get their help with this issue.

[safe lava]

Yeah basically 😭

Alright then, will do! Thank you for your help ❤️

[rustic gale]

If y'all ever do figure it out, let me know. I'm curious about it

[safe lava]

Will do!

[rigid flint]

Where can I get $ale premium bot ?

[rustic gale]

I don't understand the question. Also don't ping people for support

[mental pine]

hi

i need help :I my ticket tool bot leaves the server everytime i open a ticket also it sends me message when i try to clse a ticket by saying : This interaction failed

any help ?

[vestal hatch]

Hello. I followed the 3 step setup guide, but where is the config guides on customizing the ticket? Sorry I am new.

Or maybe there is an example ticket to follow?

[rustic gale]

It's probably getting kicked by another bot

[rain monolith]

Is there any way to reopen a closed ticket?

[rustic gale]

For a general member? No

For staff? Yeah, just press the Open button

[rain monolith]

Admin pov

[rustic gale]

Don't see the Open button? Try the /open command

[rain monolith]

after it's been deleted?

[rustic gale]

If it's deleted it's gone forever

[rustic gale]

What exactly do you want to customize?

[plain scroll]

guys i have many tickets how to close all at once>?

[vestal hatch]

Well I might create the look and flow of the ticket.

My use case is gaming and for players to create a ticket to appeal a ban or other issues. So need to put text in and links.

Guess I will start with the form options

[rustic gale]

Not possible. You can delete them all though

[rustic gale]

Panel Configs -> Messages -> Edit Ticket Message

[plain scroll]

yeah how

[rustic gale]

Also Edit Panel Message

[rustic gale]

With the /purge command

[plain scroll]

can i delete only 20?

[rustic gale]

No

[plain scroll]

oki thanks

[vestal hatch]

Is this the right syntax? {create.form.x} shows up in the Discord DM

Trying to add form questions.

[lunar solar]

for each question x correlates to the question number

So question 1 = {create.form.1}

Question 2 = {create.form.2}

etc

up to 5 questions as per Discord limitations with modals (forms)

[vestal hatch]

ok

So I should have a panel for appeal server bans for example and a panel for topic B

Sine no if/else quetions

[lunar solar]

I don't understand what you mean here but here is an example:

Someone clicks ban appeals, questions appear in form

then in ticket message the variables are:
{create.form.1}
{create.form.2}
{create.form.3}
{create.form.4}

[vestal hatch]

Still still not work

Sent it after updating

[lunar solar]

Would you mind #🎫│make-a-ticket please

[vestal hatch]

ok

[lunar solar]

Just so I can have a more in depth look

[sonic pewter]

How do i keep the closed tickets from deleting?

[quick kestrel]

Is it also possible to translate the messages etc.

[lunar solar]

Enable two step ticket

[sonic pewter]

Where do i find two step ticket

[lunar solar]

A sec

[lunar solar]

Panel configs --> General --> Two Step Ticket

[sonic pewter]

I have it enabled but still deletes tickets once closed

[lunar solar]

The above will only apply to newly created tickets

[sharp drift]

why cant i add ticket tool to my server it says it did it but it doesnt

[rustic gale]

Make sure it's enabled for the correct panel

[sonic pewter]

Yea i didnt change anything but it fixed itself

[rustic gale]

So everything's good now?

[sonic pewter]

yes thank you guys

[upper shell]

Hi Team, somehow Managers and the rest of the staff can see the Create ticket button, however new users can't see the button.

On the allowed roles button for creating tickets is set to -everyone with an @. When reacting as a new user with the designated ticket does not create a new ticket either.

[rustic gale]

They can see the message, but they can't see the button?

or are they also unable to view the message?

[rustic gale]

But other users can see the button?

[upper shell]

Support roles, management can see button. However recently joined users cannot see button.

[rustic gale]

That is 100% not related to Ticket Tool's settings

The users probably need to update their app.

[upper shell]

Well, thank you for taking the time to check. I'll suggest the user to check the update on his app.

Have a great rest of the day.

[iron night]

Gave +1 Rep to @rustic gale

[rustic gale]

Try pressing the Sync Servers button

Try using Ticket Tool's /debug command in your server

That won't solve the problem, but it may give us info

Let me know

Even if it fails

Ah, small wonder. Glad you resolved it

[pastel pivot]

I added ticket tool to a server I mod today, and it’s mostly working, except I have at least one member who cannot see the ‘create a ticket’ button (screenshot of what they’re seeing attached)
I’ve checked permissions, used the debug command, and they’ve updated their discord app and they still can’t see it, altho I and other members (both mods and otherwise) can see it and make a ticket. Wondering if anyone has any thoughts/suggestions/potential fixes? TIA 🤗

[gilded verge]

Hey, generally updating the app should fix it, but since the update didn't solve it for him, please ask this member to uninstall and install Discord again, then this member should see the ticket creation button without problems ^^

[pastel pivot]

Thank you so much! I appreciate you 🤗

Thanks @gilded verge

[iron night]

Gave +1 Rep to @gilded verge

[pastel pivot]

They uninstalled the app and still can’t see it. Any other thoughts? /genq /nm

I will say theirs is showing blue on the arrow in the letter emoji ect in their screens and mine shows red, but idk if that’s an iPhone/android difference or if it’s pertinent at all but it’s the only difference I can see in anything (other than me seeing the button ofc lol)

[sharp drift]

the last person that had this issue was running on ticket tool premium but they subscription had ran out so it could be that

[pastel pivot]

Like the person having the issue had the premium subscription run out? /genq

If so I don’t think so, they weren’t aware of what the ticket tool was, but ofc that’s assuming they’re being honest/genuine 😅

[sharp drift]

idk do u have it

[pastel pivot]

I don’t have the premium, no

And I never have, fwiw

[rustic gale]

They may have a way-too-old phone.

[forest carbon]

How can i but premium bot

<@&540295656720302081>

[humble sequoia]

Discord Ticket Tool Premium <:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706>

Premium can now be purchased directly through discord! Either in the app directory (server settings) or directly from the bots profile.

<:TTWarning:1034178155872784494> Important Information <:TTWarning:1034178155872784494>

ONLY purchase premium through ONE of the two Ticket Tool Bots. If you purchased premium on the primary bot (White logo) and plan to use the premium bot, don't kick the primary bot!

What's different?

The Monthly price changed from $6.00 to $5.99
Yearly subscriptions are not yet available
Don't kick the bot, otherwise, the subscription will be canceled automatically
You'll need to buy the subscription from a computer or on the Application Directory
You might need to run the /premium command on your server to sync the premium status with your dashboard
A subscription can not be transferred between Servers

[plush shale]

Is there any way I can see deleted tickets?

[humble sequoia]

How do I set a transcript channel?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to grant access to
4. Open the Transcript options menu
5. Using the Transcript Channel selector, pick the channel you want your transcripts to be sent to
6. Save changes

[gilded verge]

@plush shale, If you didn't use the $transcript command or the transcript button before deleting the ticket, then no

[plush shale]

Is it a premium function?

[gilded verge]

nope

it's free

[jade topaz]

why the claims button don't appear ?

[jagged rapids]

Same here... Members of the community can't close tickets, why

[agile hound]

Hello, whats the prefix for ticket tool?

[pale pilot]

$

[sullen jackal]

how can i reset number of opened tickets?

[undone cairn]

is there an automated way to create a new ticket for every new discord member?

[misty shadow]

Can i get premium code and pay with probot credit?

[scenic plinth]

No, thats a completely different bot...

[scenic plinth]

Gray set count button on the panel configs page, once you select a panel to manage. If you wish to reset it back to 1, set the value to 0.

[cold plinth]

when it asks me what channel to put the tickets in, it gives me the option of every single channel in my server except the one i want to use "gotd-screenshots". anyone know why? i made sure the bot has access to that channel

edit - i was able to do it by typing in the channel name manually

[south topaz]

You have to enable that option:

https://i.ibb.co/KKkCjKX/chrome-h-GUFOm-Cn2t.png

[novel crest]

Some german here?

[south topaz]

Ticket Tool does not have that option. But, you could do that using some other bots together with Ticket Tool.

[cold plinth]

how can i get something like this in my support channel? something for my users to click on to create a ticket. i did the /setup command in discord and it never had an option for something like this

[rustic gale]

At the end of the process it asks which channel you want to send the panel to.

Choose a channel and the panel message should appear there.

If it doesn't, something's wrong.

[cold plinth]

i did that but it doesn't show up. any ideas for troubleshooting? tried restarting discord

[pastel pivot]

If you have permissions in your server it might not show up in channels. You might have to create a ‘bot’ role giving permissions, or add the bot to the channel individually if it doesn’t show up on the side bar showing members in that channel!

[novel crest]

What permissions do I need to set so that my community members can open a ticket? Communitymember is a role that all have except support

When my community members click on " create Ticket " is not working. No permission for this

[rustic gale]

Did you blacklist that role?

[humble sequoia]

Blacklist Roles

Any role you assign as a blacklisted role won't be able to use commands or reactions.

Selecting a blacklisted role

Go to your Dashboard ➞ Server Configs. There you will find the option to select blacklisted roles.
Note: Don't forget to save.

[jade topaz]

Any 1 here that can help me?

[humble sequoia]

We would love to help you, but if you don't tell us what you need help with we can't help you :(

[novel crest]

Thank you

[iron night]

Gave +1 Rep to @rustic gale

[jade topaz]

How do I make it so people can have multiple tickets open at once

[covert swallow]

Changed the global limit to something greater than 1

[jade topaz]

How @covert swallow

[sullen jackal]

how can i change embed color?

[iron tulip]

@covert swallow

@covert swallow Arabic

Y

[grizzled meadow]

Hey, just need someone to remind me how to put my @ in a ticket

[humble sequoia]

Mentions

Within all the messages the bot sends (both embeds and text) you can mention either channels, roles, or even users, these mentions will only send a notification to the user if they are used within a text field, e.g: a role mentioned in an embed won't ping at all the users who have that role.

For mentioning a role you can use one out of three options:
{@Role Name} ➞ Which is Case Sensitive.
{RoleID} ➞ Replace RoleId with the Id of the role you are trying to ping.
<@&RoleID> ➞ Discord's native syntax to ping roles.

<#ChannelID> ➞ Mention a channel by its ID.
<@UserID> ➞ Mention a user by its ID.

[grizzled meadow]

Blesssss

[lunar solar]

@grizzled meadow ^

[lunar solar]

It's a premium feature under:
Panel configs --> Panel --> Edit Panel Message --> Embed Editor --> Colour

[iron tulip]

/@iron tulip

@humble sequoia @covert swallow

@iron tulip ¯_(ツ)_/¯

@iron tulip (╯°□°)╯︵ ┻━┻

@lunar solar @lunar solar

[lunar solar]

…..

[sharp warren]

What is problem?

[sinful sand]

Is there a template/ guide to follow for creating a channel like your #📌│automated-support ?

[lapis hearth]

yo anyone could help?

[crimson hull]

@humble sequoia

[rustic gale]

The panel was deleted from the dashboard

Are you the owner of the server? You will have to head to your dashboard and create a new one.

Are you just a user of the server? Contact staff by some other means and explain the problem.

[rustic gale]

That's not Ticket Tool. That's a different bot

[rustic gale]

Probably a permission issue. Make sure the bot has View Channel and Send Messages in that channel, then use the /debug command to figure out which other permissions may be missing.

[lunar solar]

@obtuse kraken

Click for info ^

[violet basalt]

ola presiso de ajuda

[exotic estuary]

H

Hi how I set up bot in channel

[sinful sand]

Appreciate the info, do you happen to know the name of the bot so I can use that service?

[exotic estuary]

Why

[lapis hearth]

YE THANKS G

[iron night]

Gave +1 Rep to @rustic gale

[lapis hearth]

Probably a permission issue. Make sure the bot has View Channel and Send Messages in that channel, then use the /debug command to figure out which other permissions may be missing.

[exotic estuary]

How I get it permission to set up

@lapis hearth .

[lapis hearth]

go to channel tap settings button and everyone make can see and send chat

then /setup and u good to go

[lapis hearth]

is it possible to do this message? Please Copy And Paste The 📝・format Into Here And Fill It Out. so they get direction from where to get format and then go back and do it

like those channel thinks

[gilded verge]

I don't know if you found the answer, but this is @obtuse kraken so you can check his About me

[tulip birch]

How do i make ticket message mention a specific role ?

[tulip birch]

@lapis hearthCan you help me with that pls ?

[lapis hearth]

ye

[lapis hearth]

give me sec

[tulip birch]

Okay

[lapis hearth]

so basically {@role}

[tulip birch]

Okay !

I ll try it

[lapis hearth]

just make it like that {user} but with @ and role

[tulip birch]

and role name right ?

Didn't work

No mention Just a text @lapis hearth

[lapis hearth]

come vc

community support vc

@tulip birch

[tulip birch]

iT WORKED

[lapis hearth]

nice xd

[icy thicket]

why does it say this

anyone got any tips?

[humble sequoia]

━━ moved to ticket ━━

[sonic dirge]

How do I write own thing in ticket

Like I want to change this into my own words

[humble sequoia]

**Panel Message**

The panel message is where people react to make a ticket. To customize it head over to your Dashboard --> Panel Configs -> Panel -> Edit Panel Message

[gilded verge]

@sonic dirge, please check

[rich breach]

@gilded verge

How can I, if someone opens a ticket, and the person in charge receives the ticket, how can I, as soon as he presses the button to receive the ticket, the name of the one who received the ticket is printed along with the ticket number?

[jade topaz]

I’m trying to open up a ticket, and it says: “This interaction failed” every time. How do I fix this? Is the bot down?

[fierce estuary]

Anyone know if the tickets have changed slightly? Tickets I've had ongoing for a while I've now noticed that it's cut out some of the text which Is on the ticket when they open it

[weak quail]

Is there a limit on the message length of the message included in the panel?

[lunar solar]

Renaming the ticket to the user who claimed falls under:
Claiming --> Enable claim name --> {author.name}-{count}

Note: This is a premium feature

[lunar solar]

For Message Content yes two thousand characters, however editing or adding Message Content is a premium feature

[lunar solar]

Can you elaborate a bit more please, screenshots are always a good source of info so I can have something to reference 🙂

[jade topaz]

Bit confused with the multiple buttons - i managed to combine the panels but both buttons had the same color/emoji/text, despite the fact i changed those things on the button of the panel I added

[lunar solar]

Hi,

Have you re-sent the panel to Discord or used the update button to update the embed message?

[jade topaz]

I resent the panel yeah

[lunar solar]

Would you mind #🎫│make-a-ticket so I can investigate further with you please

[jade topaz]

Sure

[old nest]

Bro

Why when I add it to a server it don’t show on my dashboard

[humble sequoia]

━━ moved to ticket ━━

[jade topaz]

hey again, can you configure the bot so tickets are automatically deleted after they are closed?

[upper vessel]

Is there a way we can tag the tickets as OPEN, ON HOLD, IN PROGRESS?

[rigid reef]

Wanted to ask why emojis are not appearing on ticket tool embed, when they're added in the server?

[lunar solar]

Disable two step ticket

Panel Configs --> General --> Two step ticket

[lunar solar]

You can with changing channel names at different ticket states with utilising claiming however this is a premium feature

If you would like me to exactly how I can

[jade topaz]

ty 😄

[iron night]

Gave +1 Rep to @lunar solar

[lunar solar]

np

[upper vessel]

I want to do it automatically

[lunar solar]

yes it would be automatic for the most part besides pressing claim & close

[upper vessel]

How is that possible to change in premium?

How to access it's settings in premium?

[lunar solar]

Panel configs --> Ticket --> Ticket Opened channel name --> Edit this to your liking, this will be the name of the ticket when it's opened

Panel configs --> Ticket --> Ticket Closed channel name --> Edit this to your liking, this will be the name of the ticket when it's closed

Panel configs --> Claiming --> Enable claiming --> Enable claim name --> Edit this to your liking, this will be the name of the ticket when it's in progress

[upper vessel]

Got it

Thanks

[lunar solar]

Apologies you wouldn't be able to do ON HOLD

missed that one

but the rest is possible

[upper vessel]

thanks @lunar solar

[iron night]

Gave +1 Rep to @lunar solar

[lunar solar]

No worries

[solid gull]

Hey! Why DropDown Style not showing in msg?

On test server all working fine but on main server not working with the same settings.

Bot has permission administrator

[lunar solar]

Can you do /debug in that channel and send me the results please

[solid gull]

https://discordapp.com/channels/509192800865353738/662692902245498910/1076547983023276062

[lunar solar]

Do me a favour and #🎫│make-a-ticket

[jade topaz]

What’s the correct syntax for pinging someone after ticket open? I tried <@wanton heronid> but it didn’t actually ping, just showed the id

[lunar solar]

it's <@!userID> however with ticket tool it has a built in variable so you can just do {user}

@jade topaz ^

[jade topaz]

Tyvm

[dim phoenix]

how do you remove a panel

[pulsar knoll]

how to cancel automatic close of ticket?

[lunar solar]

Delete a panel?

Panel Configs --> Dropdown select the desired panel --> Delete button (All located top centre screen)

[pulsar knoll]

I mean

how to cancel auto delete after closing

[lunar solar]

Ohh enable two step ticket

Panel configs --> General --> Two Step Ticket

Note: This change will only apply to newly created tickets

[dim phoenix]

i have to go all the way to the app? 😭

[humble sequoia]

https://tickettool.xyz/manage-servers

[lunar solar]

/setup --> Edit & Manage Panels --> Select Panel --> Delete Panel

In Discord ^

[dim phoenix]

oh ok tyy

[lunar solar]

[jagged ingot]

it shows

Warning: Ticket limit reached, You already have 1 tickets open of the 1 allowed for this panel

but i dont have any ticket open

[jade topaz]

hi everyone can some admin help me with RDR2 cheat is old version and i dont have link to download

[wild lintel]

Does anyone know how to change this general message?

[pale pilot]

expand the embed editor

[outer forge]

/setup

.setuo

.edit

/slots 200

[jagged ingot]

..

[jade topaz]

can i change Avatar for the tool?

[pine owl]

i need help

i create a command and the bot dont work

[solid stream]

Use /botswitcher, the selected bot isn't currently in your server

[pine owl]

i put the bot switcher

but dont work

[solid stream]

You used the bot switcher and selected Ticket Tool white?

According to the screenshot you posted, that isn't the case..

[white oak]

bruh

[white oak]

i have a question

is there a way to make than an embedded link to a channel and say "here" instead of the channel name?

[solid stream]

Yes

Use the channel ID with discord format

$id #🆘│community-support

[humble sequoia]

<#776680605517742090>

#🆘│community-support

[white oak]

oh ok

but how would i make it say "here" for the embedded?

[solid stream]

Unfortunately discord doesn't allow that for channels names like this.

But you could potentially hyper link a shared url.

Like this https://discord.com/channels/509192800865353738/776680605517742090

[white oak]

yes thats what im trying to do

how could i hyperlink it on there?

[solid stream]

So it would be (text here)[url here]

[white oak]

i get what your saying i just dont know how to execute it lol

thats on the ticket tool correct?

[solid stream]

Actually, I think i wrote the markdown backwards..

Do it would be:
[Here](https://discord.com/channels/509192800865353738/776680605517742090)

[white oak]

ok

[solid stream]

When used inside an embed from bots it would show the words "Here"

This is how i got the link.

[white oak]

okay gotcha

[solid stream]

Manage to get that worked out?

[white oak]

oh it worked

[solid stream]

[white oak]

thank you dudew

huh thats wack on the panel it shows the here thing but on the ticket it just shows the discord channel link and stuff

[white oak]

hey 1 more question how do you do it regularly without the "here" like just showing the "#"

[solid stream]

Not every discord field supports hyperlink

It only works inside embeds

[white oak]

no not hyperlink uh

[solid stream]

$id #🆘│community-support

[humble sequoia]

<#776680605517742090>

#🆘│community-support

[white oak]

like if you were to do it on a cancel message like redirect you to like #announcements for example

[solid stream]

Use the id <#ID HERE>

[white oak]

oh ok

do i have to add something to get the channel name

[jade topaz]

what is ticket tool's white color hex code?

[lunar solar]

#fafafa

[lunar solar]

Are you sure you have the right ID? or does the channel still exist?

[white oak]

yeah i did the command for the id and the channel still exists

i just put in the id the way it came out from the command

[lunar solar]

Hmm, do me a favour and #🎫│make-a-ticket and I will take a look for you

[white oak]

ok

[vestal beacon]

i added the {create.form.x} to my ticket message and its not working

[lunar solar]

So for each question you replace x

so for question 1

{create.form.1}

[vestal beacon]

ooooo

[lunar solar]

ya

up to 5

[vestal beacon]

how do i tag a role in the message tho?

[humble sequoia]

Mentions

Within all the messages the bot sends (both embeds and text) you can mention either channels, roles, or even users, these mentions will only send a notification to the user if they are used within a text field, e.g: a role mentioned in an embed won't ping at all the users who have that role.

For mentioning a role you can use one out of three options:
{@Role Name} ➞ Which is Case Sensitive.
{RoleID} ➞ Replace RoleId with the Id of the role you are trying to ping.
<@&RoleID> ➞ Discord's native syntax to ping roles.

<#ChannelID> ➞ Mention a channel by its ID.
<@UserID> ➞ Mention a user by its ID.

[vestal beacon]

did not work

[lunar solar]

Show me how you did it please

[vestal beacon]

and i did it with the @@ and it didnt work

[lunar solar]

what are you trying to reference?

[vestal beacon]

a server role

[lunar solar]

<@&

not <@@

[vestal beacon]

i need glasses

[lunar solar]

[bitter timber]

Any know how to fix this?

[rustic gale]

By granting those permissions to the bot in that category

[gilded verge]

Looks like another bot kicked Ticket Tool, you can check: Server Settings->Audit Log

[terse fulcrum]

how do i add more buttons like this under the ticket?

[humble sequoia]

Multipanels

For more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Settings -> Panel

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[turbid ledge]

Hello I am trying to send the ticket panel to the channel but it keeps saying the bot doesn’t have perms to when it does

[humble sequoia]

━━ moved to ticket ━━

[jade topaz]

someone can help me ? i want to delete +200 ticket at the same time

ping me plz

[lunar solar]

Do you have any tickets you want to leave open?

[jade topaz]

yes

[lunar solar]

Then you will have to manually delete each ticket

/purge deletes all tickets

[jade topaz]

k ty

[jade topaz]

https://cdn.discordapp.com/attachments/1076858740508217385/1076858808883761153/image.png
https://cdn.discordapp.com/attachments/1076858740508217385/1076858887749259334/image.png

how do i do buttons like this

cant figure it out

and how do i make my but premium ive paid for it ):

[humble sequoia]

━━ moved to ticket ━━

[outer forge]

@humble sequoia

[jade topaz]

Can you purchase a custom branded version of the bot or is that not supported?

[shut bolt]

Not possible as of now

[outer forge]

/setup

[jade topaz]

May be a thing in the future tho?

[shut bolt]

Yes, it's on the roadmap and it's one of the features that's been developed

[jade topaz]

👍

[wild jewel]

why does it the ticket bot close the ticket?

[gilded verge]

it's because you have set Missing user check(so user left the server) or Automation

[wild jewel]

ohh alr

thanks

thanks @gilded verge

[iron night]

Gave +1 Rep to @gilded verge

[pure verge]

How do I add a Premium bot to my server?

[golden sonnet]

I've got premium but how do I do a dropdown style like this?
So how do I setup a panel like that?

[winter ore]

How do I cancel premium?

@severe path

[pale pilot]

If it's a discord subscription, it can be cancelled in your user settings on discord under subscriptions

The only subscription I see from your account has been cancelled already

[winter ore]

https://tenor.com/view/dance-baby-moves-col-cute-gif-15205622

thx

[flint ledge]

Its possible to put a date on the ticket channel name?

[jade topaz]

WHY CANT I FUCKING CHANGE THE TICKET TOOL COLOR

IT ALWAYS APPEARS AS GREEN ITS SO FUCKING ANNOYING IM GOING CRAZY

HOW THE FUCK DO I FIX THIS

[rustic gale]

By getting premium

Custom embed colors are a premium feature

[rustic gale]

Sadly no

[jade topaz]

A PREMIUM FEATURE NOW??

OH MY GOD

since when the fuck did it become a premium feature i could change the color like 3 fucking weeks ago

motherfuck

[shut bolt]

It has always been premium, it was just a bug with the editor which has been patched.

[jade topaz]

okay i want to cry

[quartz mural]

I’m really bad at permissions?? How do I make it so only the people who open the ticket and support staff can see inside a ticket?? (Right now everyone in the server can)

[rustic gale]

Did you add everyone to Support Team Roles

Or a role everyone has to Support Team Roles

[quartz mural]

No. It’s the admin role and the staff role and that’s it

[rustic gale]

Did you make everyone's View Channel permission

[quartz mural]

Nope. Only verified users can see channels

[rustic gale]

I meant in Ticket Tool's permission settings, in the dashboard

[quartz mural]

Sorry, no. It’s also blocked there

[rustic gale]

Please #🎫│make-a-ticket and post your server's ID there

or its name if you don't know the ID

[late dawn]

bro for some reason bro when i setup my voice meeter, when i put in my mic and headphones. When i load into a game its keep saying no sound driver

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[scenic plinth]

Before this chat goes crazy, ~~
~~
We are aware the bot is offline. Do not ping or direct message staff about this issue. We are working to implement a fix. There is no ETA on a complete fix as of sending this.

Refer to #📣│bot-news for any major updates.

Services have returned to normal.... we hope.

[supple idol]

Hello guys- is it possible to check old tickets already closed ? Is there somwhere history of tickets generated by you ?

[dusty jacinth]

Why are the embeds, showing up as an ugly green color and not the color I assigned?

[lunar solar]

Unless you saved the transcript file and link to a specific channel, no.

[lunar solar]

Changing the colour of a embed is a premium feature, until recently there was a long standing bug that allowed it to be used without being subbed to premium. This has since been fixed.

[dusty jacinth]

ew...................

[dusty jacinth]

looks side to side

me cus da hood legit sucks

[golden sonnet]

Anyone got a answer to this??

[humble sequoia]

<:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706> Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on

First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

• Panel doesn't send? Make sure you have a valid emoji selected
• Option doesn't show up? Check if two options have the same panel in the DropDown Editor

$dropdown

[versed oar]

I just bought premium, but I still have lots of tickets with the default old bot. Can I transfer these, because these are now useless and I can't use them anymore

[gilded verge]

Hey, just to be sure, what you mean by transfer?

[rustic gale]

Give the new bot Administrator

And manage those tickets with commands instead of the buttons

[brisk juniper]

Hey,
I have a question:
is it posible to let the form answers transfer to a google sheet?

Thanks for answering

Greetings
Sve

[rustic gale]

No such feature exists sadly.

[brisk juniper]

ok sad. than another question is it Posible to send the discord id from the user witch open the ticket in the ticket?

[warped heart]

One question, how do I make the bot put the message in a channel?

[rustic gale]

Add the {ticket.user.id} variable to the ticket message

[brisk juniper]

perfekt thanks

[rustic gale]

With the Send button

[simple breach]

Hello, any reason why i can’t manage servers right now? The page just keep going back to its origin, i wasn’t redirected to the manage server page of a certain server

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see the steps on how to relog.

How to relog in the Dashboard.

First, you must go to the dashboard. Once you are there, click on your avatar on the top right. after you click it, you will see a button that says Logout. You must click that. Once you have logged out, you can log back in.

You can also click here to log out immediately.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using the </permissionlevel:1029797400174399542> command on your Discord Server

User permission level with Ticket Tool
@User is permission level: 0 (User)
```» *If it shows that your permission is **0**, you don't have any of the above **3 things** to manage the dashboard.*


**See the Image below on how to relog:**

[brisk juniper]

Hey i have one more question:

Can i build my self the embed like the automatic one from the form?

Picture:
first embed my creation
second the automatic generatet.

Thanks for helping
greetings Sve

[gilded verge]

@simple breach, I'm not sure if I understood correctly but please check ,
but if i misunderstood, then please send screenshots with problem 🤔

[simple breach]

The server is showing up, but when i click manage, it doesn’t go to the manage page. It just keep going back to the origin page

[gilded verge]

oh, can you show this in screenshot please? because I didn't quite understand what you mean by origin page 😅

[dusty jacinth]

Question: If there no way other then buying premium to get rid of the ugly green color embed

[gilded verge]

ofc there is, you can vote for Ticket Tool bot to get premium ^^ do you need info about this?

[dusty jacinth]

Yes..

[gilded verge]

okay, please wait \✅

Please go to #🤖│bot-spam (or to your server) and use $vote or /vote
Then vote in Top.gg and BotsForDiscord. Vote on both sites and after 12 hours do the same again.
You need minimum 6 votes to redeem premium ($vote redeem) | 6 votes = 3 days of premium

[dusty jacinth]

ok question, after the premium ends: Will the ticket that like opens up, will it be the ugly green color again?

[gilded verge]

if premium ends and premium features were activated in the panel (e.g. color) then the panel will stop working and you will have to use the one in which it was not changed

[dusty jacinth]

mmm.. ok

[jade topaz]

Una pregunta:
A mi me deja meter a ticket tool premium al servidor pero no se si me cobrarán

[gilded verge]

also, you can vote all the time and receive and activate premium whenever you have the key, each key extends premium time so you can do this over and over again ^^ //btw, ||yesterday on #💬│general-chat I randomly sent 1 premium key so if you hurry up and find him, you can activate it and you will have active premium right away||

[simple breach]

From the word origin means from where it land first. What i mean is that when i click manage on a certain server, it doesn’t redirect to the manage page but instead its just keep going back to the same page.

[gilded verge]

oh, I'm sorry I didn't know that 😅
can you try to use another browser or/and device? 🤔

[dusty jacinth]

I know your parents love you

[dusty jacinth]

question: When you redeem a premium key, does it only work for the server you claimed it on..

[gilded verge]

yup, this is only for server

[humble sequoia]

How to redeem premium (Key)

To redeem your premium key, go to the dashboard, select your server, then click " Redeem Premium" under the server's icon and name.

[gilded verge]

i mean, if you activate key1 on server1, but if you have key2 then you can activate on another server ^^

[dusty jacinth]

I did the first one, on the wrong server

[gilded verge]

if we activate a key on a given server, it is not possible to take it away or transfer it - unless you're owner of the server, so you can transfer premium with using backup (in server configs)

[dusty jacinth]

erm

its really confusing

[gilded verge]

please try to describe, I will try to help as best as I can ^^

[dusty jacinth]

Nvm I figured it out! Thank you btw.

thanks @gilded verge

[iron night]

Gave +1 Rep to @gilded verge

[dusty jacinth]

:D

[idle sparrow]

I need help

[humble sequoia]

We would love to help you, but if you don't tell us what you need help with we can't help you :(

[thin marlin]

how do you do this

[humble sequoia]

Multipanels

For more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Settings -> Panel

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[thin marlin]

thanks

thanks @slender minnow

[iron night]

Gave +1 Rep to @slender minnow

[thin marlin]

@slender minnow is that a premium feature (sorry for ping)

[slender minnow]

no

[thin marlin]

nice!

thanks again @slender minnow

[scenic plinth]

The bot is not nice.

[slender minnow]

i thought i was gonna be pinged twice today

[sage dock]

hey guys i have the ticket bot set up but the folks that open a ticket can never see the message history when its opened. I always have to manually turn on read histroy for each individual person in each ticket. how can i avoid this?

[desert zealot]

Go to your Panel, then Permissions then go to Ticket Owner Permissions then Edit opened select the relevant permission.

Pretty sure you can also just give the everyone role that perm in your actual discord though.

[sage dock]

ty ty that was it

[iron night]

Gave +1 Rep to @desert zealot

[jade topaz]

I’m pretty dumb, but how do you get the id needed to add a custom emoji to a button (<:name:id>) ; an example would be appreciated

[rustic gale]

With the /id command

[jade topaz]

And the name is just the emoji name right

[jade topaz]

Ahh tyvm

[rustic gale]

!PabloAngry

[jade topaz]

❤️

[lean lotus]

how long is it supposed to take for the panel message to update after saving changes

[jade topaz]

if i had ticket tool prem on a old server, and i dont own the server anymore, how can i cancel the subscription

[bright sphinx]

hi
I need help, I can't log in

:C

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[jade topaz]

Thread style disconnects members / staff when closing?!!?

[hot edge]

How can I have someone with staff role not see a ticket?

[dim breach]

اني عربي

[hot edge]

like if they have staff and I have staff, how can I make it so I can see the ticket but they cant

[desert zealot]

You need to update it, go to your Panel, click the blue Update Button at the top. Go to where your message is, right click it Copy Message Link provide that link in the box that pops up. Click the Update Panel Button

[desert zealot]

2 Separate roles?

[mystic ruin]

can u blacklist someone from opening a ticket?

[desert zealot]

Probably best to make a role and use that to stop them opening a ticket

Make a role, go to Buttons on your Panel.

Go to Edit Button under Create Ticket

Then add the role to that under Disabled roles

[jade topaz]

What is the difference between ticket tool and ticket tool gold bot ?

[shut bolt]

Use a direct url as the message content field, more information on direct urls below

[humble sequoia]

What are the direct URLs?

A direct access URL is an easy to read URL that users can enter to get to a specific item, document, page, category, or perspective, in which our bot TicketTool can read and get it displayed in your 'Panel Message' or your 'Ticket Message'.

Where can I get them?

The recommended way is to use 'Imgur', you can signup within a few minutes and then upload the image you want, and copy the URL of the uploaded image and paste it into one of the four boxes. There are alternatives to this, such as other image or video storing websites or using 'Open Original' of an image and paste it in (please be aware that if your image is deleted, Discord will automatically delete the link to it in a few days). Please note this requires 'Premium'. Imgur

Feb 21, 2023, 2:26 AM

[shut bolt]

Ticket Tool Gold, or the Ticket Tool Premium bot is a separate bot exclusive for premium subscribers which has better response time and tends to not have outages since it's hosted on separate servers from the Ticket Tool White bot

[jade topaz]

ok

[stray surge]

how long are transcripts kept on the site? is it permanent or do they expire?

[shut bolt]

We do not keep any transcripts at all, we send them to a discord channel which makes it be hosted on Discord's servers itself. It will be available as long as the message containing the file isn't deleted

[stray surge]

oh i thought there was a tt.xyz....ohhhhhh wait

see we use both modmail and ticket tool so i think i was getting them mixed up lol, thanks

[shut bolt]

No worries

[shut bolt]

Yeah our website just allows you to render the file from Discord's CDN

But we don't store the files

[stray surge]

yeah that's what i was just about to say, that's what i was thinking of

but viewing the html is the same since the actual formatter and such is srced in the code
yeah
cool
ty

it's really b64 instead of json now 💀

[lean lotus]

Can you add a panel button to a message sent by someone else as a reaction

[rustic gale]

No

[viscid lichen]

how can i fix this?
i have tried to reset the buttons and the form names already.

“ > System Failure: Invalid Form Body
components[0].components[1].emoji.id[BUTTON_COMPONENT_INVALID_EMOJI]: Invalid emoji “

[rustic gale]

Invalid emoji

Probably an incorrect Button Emoji field in one of the panel's buttons

Could be many things. You wrote text instead of an emoji

You inserted a custom emoji that the bot can't use

Something like that

[viscid lichen]

can it not use nitro emojis anymore?

[rustic gale]

Which button it might be depends on which action triggers the error message exactly

If you find your server's ID for me i could take a look

[viscid lichen]

1039344002765434900

i have solved my issues disregard sorry xxx

[viscid prawn]

One message removed from a suspended account.

[gentle storm]

Hey Fam, can anyone help me?
I install the bot on my server.
Only i (serverowner) can close tickets.
I like that ticket-Owner can also close the ticket.
I try but no funktion

[desert zealot]

Panel -> DropDown Style -> Enable

[desert zealot]

Panel -> General -> Add a support team role

[gentle storm]

I have a team role.
The team can close the Tickets.
But the Ticket-owner what open the ticket dont can close it!

[desert zealot]

You want the ticket owner to be able to close it?

[gentle storm]

yes, when he think its finish so i like the ticketowner can close it

[desert zealot]

Panel -> Buttons -> Close Ticket Edit Button -> Uncheck Support Team only

[gentle storm]

is still unchecked

[desert zealot]

?

If you want the ticket owner to be able to close the ticket, you just uncheck that permission

[desert zealot]

Still doesn't work?

[gentle storm]

no

[desert zealot]

Did you try a new ticket?

[gentle storm]

yes

[desert zealot]

Try clicking at the top and updating the panel

Update then paste the message link of the panel by the bot in it

Also, try going to Command Configs on the left side, then go to Close then removing the Support Team Only permission aswell

[gentle storm]

??link of the panel by the bot in it??

[desert zealot]

try this first

[gentle storm]

also try and no funktion

[desert zealot]

weird

Did this one right? https://i.imgur.com/GvTVidp.png

[gentle storm]

yes

Can it be that another bot is interfering?

[desert zealot]

No idea, it shouldn't do, try remaking the panel

[jade topaz]

is claim system free now

[covert swallow]

It is not

[stray surge]

bug?

[pale pilot]

Probably related to your form settings

[stray surge]

nah they weren't in the server, somehow the command passed but the error is not very verbose

it must be a members.get(id).id and since they're not in the server members.get returns undefined meaning you end up with undefined.id
should be an undefined check in there but ig not

[jade topaz]

Can someone show me how to access panel settings please?? My interface is not same as the guides on the webpage… i cant find the panel settings 😦 i want to increase the ticket limit

[jade topaz]

paid?

[covert swallow]

If its not free it implies that it is paid

[jade topaz]

close all tickets command?

correction

[pale pilot]

Ah right, forgot that the values aren't shown in the command preview there

[jade topaz]

*is there a delete all tickets command

[pale pilot]

It's /purge

[stray surge]

huh

[pale pilot]

Can only be run by the owner of the server

[jade topaz]

is there a way he can allow me to run it

[pale pilot]

In your screenshot, it only showed you used the /new command, not that you created it for someone else

[pale pilot]

Nope

[jade topaz]

damn, ty anyway

[boreal breach]

How to give everyone the perms to add users in the ticket?

[jade topaz]

Hi. Is there a way to make it so when someone leaves. The ticket is automatically closed?

[weak storm]

do you need to add another bot if you get premium ?

like i see on the discord Ticket tool white and gold

[livid coral]

how long is the demo?

[gray stirrup]

no

other bot is optional, but is faster

[weak storm]

i know that what i want to know is to use the premium bot does it need to be added to the server or it replace the normal bot when premium is active

[gray stirrup]

yes

sorry

[cobalt crescent]

I know no here is dashboard

[gray stirrup]

yes you need to add the premium bot

[cobalt crescent]

Oh

[gray stirrup]

?

[cobalt crescent]

You are a bot

[gray stirrup]

???

[cobalt crescent]

Sorry

[gray stirrup]

Why would you randomly call me a bot... Weird...

[cobalt crescent]

SORRY

[jade topaz]

Hi. Is there a way to make it so when someone leaves. The ticket is automatically closed?

[gray stirrup]

Automation > Missing user check

[jade topaz]

ysm

tysm

[cobalt crescent]

Noob
Sorry its a joke

[languid python]

how do i add a ui like this one to my server?

[gray stirrup]

Go to panel configs > Panel Here you can edit the panel message. When done go back to the panel configs and click send at the top.

[languid python]

i figured it out!

[grim bloom]

Hello!

https://gyazo.com/2ab3ec2a4d331787c32fb7c7ca579e92

@gray stirrup please can you say me this?

i need this.

(sorry for the ping"

[gray stirrup]

Panel Configs > DropDown Style > Add dropdowns from here > Go back to panel configs > Click Send

[grim bloom]

and now?

[gray stirrup]

Panel should be in the channel you sent it to

[grim bloom]

thanks! 🙂

thanks @gray stirrup

[iron night]

Gave +1 Rep to @gray stirrup

[dark topaz]

help

[gray stirrup]

with?

[dark topaz]

uo irap

عربي؟

[gray stirrup]

no

[dark topaz]

ok im sory'

[hexed violet]

I want to make a custom command to make a custom ticket, How do I do that?

[rustic gale]

Please clarify and give more detail

[hexed violet]

its fine

[upper gulch]

hmmm my tickets arent closing

[merry agate]

Same^

[upper gulch]

glad i wont the only one

[lost wraith]

Same here

[merry agate]

lol

[urban wharf]

ive invited the bot several times and i still cannot access the dashboard, help

[jade topaz]

Seems like bot is down?

[eternal trout]

I think the dashboard is down. I can't access mine either

[silent haven]

help please

[scenic plinth]

We are aware of premium users experiencing issues with the premium bot. We have made the proper party aware and are currently working on a fix.

Premium Ticket Tool is currently being restarted. Services will be unavailable temporarily.

Ticket Tools data center seems to be experiencing issues. Currently, there is no ETA on a fix, and the bot may appear offline and become unresponsive during this time. You will also not be able to manage your affected server(s) through the dashboard while the bot is offline.

[shut bolt]

https://media.discordapp.net/attachments/771887985931059200/813811437255393370/3dtext2gif_bgntlhlhhbir.gif?width=450&height=225

[rough cove]

How do I create multiple buttons for different ticket options? Sry- just switched to ticket bot from another ticket system

[shut bolt]

$mp2

Oops I just realized

Allow me a second

[shut bolt]

https://docs.tickettool.xyz/dashboard/panel-configs/panel-options#attached-panels
Attach panels to a main panel

[jade topaz]

Hello, how can i add emojis to embed ticket messages?

[finite dragon]

is the ticket bot down or sum

[solid stream]

yes

One of our datacenters is having networks issues.

so some of it's offline.

[jade topaz]

when will the bot be working again?

[raven quest]

It seems to be working right now.

For me

[jade topaz]

not for me

[static path]

It's still offline lol

[jade topaz]

Why and why can't I access the bot's dashboard?

[raven quest]

Well its working for me.

[jade topaz]

I already invited the bot to my server but the panel does not appear..

try refreshing

[autumn mortar]

usually when it goes down its off and on and lets tickets go through here and there

[jade topaz]

same

[autumn mortar]

so thats why itll work off and on for some but not everyone should be up fairly soon tho usually doesnt go down long

[jade topaz]

any eta?

[solid stream]

Should be back in a few minutes

I found the issue is our nameserver

I'm switching it out and should be back soon.

[jade topaz]

awesome

[scenic plinth]

Ticket Tool is currently experiencing technical issues with the database used for the bot. Premium services have moved to another server for the time being, fixing premium related outages.

During this time if your bot experiences this issue, you will not be able to access the dashboard or manage your servers.

(So please read and dont spam the channel)

[solid stream]

We should be 100% back online now.

[stark rune]

**Ticket Tool - All Systems are now __Online!__**

All Ticket Tool systems are fully online again! We apologize for any inconvenience this may have caused on your server.

If you are still experiencing any problem with Ticket Tool, please reach out to the <@&540295656720302081> within a ticket here, #🎫│make-a-ticket

Feb 22, 2023, 12:52 AM

[soft ravine]

My premium Ticket Tool will not let me enter a password on the Manage Sub page online.

[jade topaz]

@scenic plinth still happening for some reason

[jade topaz]

how can you add more than one option on a dropdown style panel please?

[humble sequoia]

<:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706> Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on

First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

• Panel doesn't send? Make sure you have a valid emoji selected
• Option doesn't show up? Check if two options have the same panel in the DropDown Editor

$dropdown

[jade topaz]

that's litteraly what I told you in #💬│general-chat

[covert swallow]

Have you tried clicking "add item" as described in that message

[gloomy wind]

hey! its been months since ive worked with ticket tool
how do i change the ticket message, outside of just the "{user} welcome"? https://gyazo.com/e1575ecca73ac16437bab926f97c97c4

[covert swallow]

Panel Configs > Ticket > Ticket Message

[gloomy wind]

oh, of course, thank you
interface changed a lot since the last time i used it

thanks @covert swallow

[iron night]

Gave +1 Rep to @covert swallow

[covert swallow]

Np

[covert swallow]

Yeah we did have a bit of a dashboard overall

[gloomy wind]

its way better

[gloomy wind]

oh, i meant the stuff at the green line
whenever i write in that box, it looks like this
https://gyazo.com/4482545cfc99aad594e8bbe00ac0b9e8
i would like the description to stay in that little green box, while the {user} welcome is out of it

[covert swallow]

Oh inside it

Hit that dropdown editor button

[gloomy wind]

oh duh

[drowsy tide]

Is it down?

[jade topaz]

Depends what “it” is. If you mean ticket tool, read this: #🆘│community-support message

[crystal halo]

From which age can you apply as staff?

[paper falcon]

qq

[crystal halo]

?

[paper falcon]

чо?

[crystal halo]

I dont speak Russian

[scenic plinth]

Not quite sure we can say, but youre welcome to give an attempt!

[fathom nest]

Ticket tool interaction failed
need help for that DM

[scenic plinth]

We are aware of an ongoing issue with Standard Ticket Tool servers. We are currently ¨investigating¨ and looking into a fix. There is no ETA on a fix.

You will not be able to login to the dashboard during this time and manage your server if it is affected.

Just because you have the bot on your server does not mean you will be able to access the dashboard, this is because of the outage, so dont freak out!

[abstract hinge]

I don't see my server in dashboard i make relogin but nothing happened

[sudden oracle]

ooo

i thought i was the only one trippin

[blazing sluice]

Make sure you're logged into the correct discord account.

[naive python]

Good morning,
I have been using the ticket tool since yesterday and I am looking for an permission. I would like to prevent support members from deleting a ticket. But I can't find a permission that I could revoke that the staff can delete the tickets. I would like to keep this for traceability.

[blazing sluice]

You can always remove the delete button, would you like help removing that?

[blazing sluice]

aswell as trackability, you could add transcript logs

[naive python]

Removing the button would be an option I can live with. Where can I set this option?

[blazing sluice]

Alright all good, so you would goto the server you want to edit this on, then goto the correct panel

[viscid prawn]

One message removed from a suspended account.

One message removed from a suspended account.

[blazing sluice]

then you would click the panel, after clicking that you would see an option in the first section that says buttons, then you should click that and it should say 'Edit Delete Button'

[blazing sluice]

You must make multiple selections with one of them being the primary target

[naive python]

found it, i can disable it 😄 i thougt i have to edit the pannel itself 😄

[blazing sluice]

Sorry, Kinda hard to see the options since the websites down

[blazing sluice]

Ah nice

[viscid prawn]

One message removed from a suspended account.

One message removed from a suspended account.

[blazing sluice]

So you would make a name, in which that name will be the panel itself

[blazing sluice]

Yeah that

[scenic plinth]

(So its not lost)

[naive python]

Great, thanks for helping 🙂

[iron night]

Gave +1 Rep to @blazing sluice

[blazing sluice]

The website down aswell?

[naive python]

for me its up and working

[blazing sluice]

its not reading any servers im in and have the bot

[scenic plinth]

If your bot is affected, you wont be able to manage / see your server in the dashboard.

[blazing sluice]

Ah alright thanks

[abstract hinge]

Yes i logged in correct discord account

[blazing sluice]

I'd have to help when the bot gets up and running again

[blazing sluice]

If your bot is affected, you wont be able to manage / see your server in the dashboard.

[scenic plinth]

Which seems to be in relation to an identical issue we had with premium servers earlier as 4 or so of our main servers are experiencing issues, and others pop on and offline, which is why sometimes members are able to use the bot, and other times it immediately dies again.

[blazing sluice]

How do they code the ticket bots lol, I code mine within JS but ik theres other languages

[viscid prawn]

One message removed from a suspended account.

[scenic plinth]

Ticket Tool is coded with JS, yes.

[blazing sluice]

Ah, nice

[blazing sluice]

With this, you would have to give me some time in order to let my panel to work again, but since theres docs we can go look there, so basically you would create a panel with the name of something like Ticket Panel and that would be the panel you would use in order to have this work, now then you would basically create more panels by clicking the green + at the top, and naming them whatever the ticket is based off of, after that, you would just then go back to your main panel that you named Ticket Panel and you would do something like this

[sudden oracle]

why is ticket bot in my server offline?
-dashboard doesnt even show my server is connected

[gilded verge]

[blazing sluice]

If your bot is affected, you wont be able to manage / see your server in the dashboard.

[sudden oracle]

sad

[scenic plinth]

https://media.discordapp.net/attachments/771887985931059200/813811437255393370/3dtext2gif_bgntlhlhhbir.gif?width=450&height=225

[livid kite]

I checked #📣│bot-news first when we encountered an issue. How ever it says 02 am that it was fixed.
So it would be nice that before you ask people to visit that page for details and updates, that it would be written there that "oops, the bot is down again" 🙂

[scenic plinth]

Not everyone on the support team has access to it, although we alerted the correct people to fix the issues currently affecting the services, and since it is 3am for the US, it is late at night for the developers, so not likely to be posted right away.

Moral of the story, that channel is more likely to contain updates when they become available, because myself or another staff member is not always available to update the message here in relation to the outages experienced during that time.

[livid kite]

My message was just a suggestion in cases like this 🙂 For me it looked weird when last post was "it's sorted" when you still have (new) issues with it.

[scenic plinth]

Well, it was as that was related to the premium bot, not primary, but completely understandable.

[barren locust]

the bot website says it's not in any of my servers but it is... im trying to use the bot to run my community and it just brings up an error

[blazing sluice]

#🆘│community-support message

[barren locust]

alr cool

[scenic plinth]

#🆘│community-support message

#🆘│community-support message

#🆘│community-support message

[novel whale]

Anyone know why the bot is not working now?

[blazing sluice]

#🆘│community-support message

[novel whale]

It was working for months

[round nexus]

봇이 작동을 하지 않습니다...

[novel whale]

Thanks

[iron night]

Gave +1 Rep to @blazing sluice

[blazing sluice]

여기를 클릭 #🆘│community-support message

[jade topaz]

The bot is not working!

[blazing sluice]

Make a panel, then just edit some settings within that panel

[blazing sluice]

Click the link I send above.

[jade topaz]

It's already on the server!

🤨

[blazing sluice]

Like I said click this link #🆘│community-support message, or look in

[jade topaz]

Fine, thank you

[blazing sluice]

Np

[scenic plinth]

Maybe I should make it clear on there...

[blazing sluice]

resend the message tbh for the new people

[livid kite]

I do not envy your work at the moment 😂

[scenic plinth]

We are aware of an ongoing issue with Standard Ticket Tool servers. We are currently ¨investigating¨ and looking into a fix. There is no ETA on a fix. It is currently 3-4 AM US time for most of our team, meaning development updates are not posted. We redirect users to #📣│bot-news for when they do become available, for the meantime support offer updates through this channel when needed, which is why you see us redirect you to #📣│bot-news despite nothing being posted there in some occasions.

You will not be able to login to the dashboard during this time and manage your server if it is affected.

Just because you have the bot on your server does not mean you will be able to access the dashboard, this is because of the outage, so dont freak out!

https://media.discordapp.net/attachments/771887985931059200/813811437255393370/3dtext2gif_bgntlhlhhbir.gif?width=450&height=225

[glossy yarrow]

Hi create ticket keeps giving This interaction failed

[half musk]

The bot is down

[scenic plinth]

Read above your question 🙂

[glossy yarrow]

unable to run /setup too

oh

[blazing sluice]

#🆘│community-support message

[glossy yarrow]

yup i understand now thx

[last belfry]

my server ticket is faulty, does anyone know how it is?

[blazing sluice]

Read the message above

[jade topaz]

i need help my i ticket tool bot dosnt work a few days ago i added it to my server and everything worked well but since this morning i woke up the bot just dont work and on the darshboard its saying i have to invite

i also kicked the bot from server and invited again but the bot still dosnt work

[blazing sluice]

We are aware of an ongoing issue with Standard Ticket Tool servers. We are currently ¨investigating¨ and looking into a fix. There is no ETA on a fix. It is currently 3-4 AM US time for most of our team, meaning development updates are not posted. We redirect users to #📣│bot-news for when they do become available, for the meantime support offer updates through this channel when needed, which is why you see us redirect you to #📣│bot-news despite nothing being posted there in some occasions.

NOTE: You will not be able to login to the dashboard during this time and manage your server if it is affected.

Just because you have the bot on your server does not mean you will be able to access the dashboard, this is because of the outage, so dont freak out!

[scenic plinth]

You can reply to it to make that easier on yourself

[jade topaz]

oh okey thx

[blazing sluice]

true

[sinful cedar]

moved role to upper added administrator permissions, not work command (bot not respond)

[blazing sluice]

@sinful cedar

[sinful cedar]

ahh ok 😄 sry

[drifting basalt]

Changing this colour is a premium feature ?

[blazing sluice]

All good

[scenic plinth]

Yes.

[drifting basalt]

Oh ok

And what's the exact character limit of embed description ?

[lament birch]

believe its 1024

[scenic plinth]

250 without premium

[drifting basalt]

Oh ok

[blazing sluice]

dang lol thats not that much open space

[drifting basalt]

And we can add 2 embeds ?

Without premium

[scenic plinth]

No

[drifting basalt]

Hmm premium is needed ig 😂

[frigid ginkgo]

hi, im trying to close a ticket and i get this error:
This interaction failed
any ideas?

[blazing sluice]

@frigid ginkgo

[frigid ginkgo]

thanks

[iron night]

Gave +1 Rep to @blazing sluice

[blazing sluice]

Np

[unkempt radish]

Bro where is drop-down?

[half musk]

This bot is down.

[frigid ginkgo]

ye got it

[blazing sluice]

It’s under styles methods

[blazing sluice]

https://docs.tickettool.xyz/dashboard/panel-configs/dropdown-style

[faint osprey]

the bot didn’t respond

Can’t open and close

how to do?

[unkempt radish]

Thx sir my ticket made

[iron night]

Gave +1 Rep to @blazing sluice

[blazing sluice]

Bots down, please read

[blazing sluice]

No problem

[sharp sparrow]

?

[inland flint]

Hi,why offline my ticket tool bot on my server?

[somber meteor]

I'm seeing the same thing

[blazing sluice]

Bots having issues @inland flint @sharp sparrow @somber meteor

[somber meteor]

and on the dash board

[sharp sparrow]

Ok

[inland flint]

Ohh,okey thanks

[iron night]

Gave +1 Rep to @blazing sluice

[blazing sluice]

Np

[somber meteor]

thanks heaps

[blazing sluice]

Np

[flint oasis]

When the issue will solution ?

[fervent agate]

who can help me with smth

my ticket bot is online but it doesn t respond

ye i can t debug it

[plush shale]

Hey, how do I know if the spam defender is working or not?

[opal cradle]

there is an outage

[opal cradle]

no ETA

[wet zealot]

Same problem here, on the dashboard the it shows that the tool isn´t on my server anymore but on Discord it is still there

[meager rampart]

hey team! Love the tool, just setting some amazing things for our community!

I need some help/direction.

I want when a user submits a ticket and then the ticket is closed. To get the text from the chat (I assume its the transcript) and then put in a Google Spreadsheet.
Here is the main idea. We have paid course members. In their course they have 5 assignments. We want each new assignment thread N1-N5 to capture their responses and add them in a spreadsheet. So that at the end we can go in one place and look the assignments delievered for all course members in one place.

I assume I need some kind of automation, but I don't see how to get gSheet in.
Maybe post the logs on a seperate channel and do external automation to take those messages and add them in a spreadsheet?

Would really apprecaite the help or if anyone has done it already to share.

[viscid prawn]

One message removed from a suspended account.

[iron night]

Gave +1 Rep to @blazing sluice

[lapis raptor]

Is the bot still out?

[opal cradle]

think so

[tardy galleon]

The Bot is offline. Do you know how i can get it online?

[scenic plinth]

We are aware of an ongoing issue with Standard Ticket Tool servers. We are currently ¨investigating¨ and looking into a fix. You will not be able to login to the dashboard during this time and manage your server if it is affected.

As of posting this, there is noting on the bot status page. Yes, we are very well aware that it says all services are fine and operational in #📣│bot-news as well. This was due to a similar situation earlier very identical to this one with premium services. Very limited support members have access to update this page or announcements channel, and because it is late at night when this is occurring, nothing will be posted because they are asleep / unresponsive. Support members redirect you all to bot news for when updates in relation to the outage are posted. In the meantime, there is very limited things I myself and other support members can do to keep communication with you all during the outage and the status of it.

Just because you have the bot on your server does not mean you will be able to access the dashboard, this is because of the outage, so dont freak out!

Making this clear now, no, there is no ETA. Repeat. No ETA. The developer is sound asleep. You will live

[scenic plinth]

@subtle lark Make a ticket and I will help you there please. I am trying to keep this channel relatively contained 🙂

Feel free to ping me in your ticket.

[scenic plinth]

This has since been resolved. If you experienced issues during this time with the dashboard, refresh, relog, or sync your dashboard, this should return it to normal.

And yes, you can talk here again asking your questions without it being filtered.

[jade topaz]

Why bot isnt sending panel message?

[blazing sluice]

You have to send it yourself through the dashboard

When you click send, you’ll get a list of what channels

[jade topaz]

Nah.

[blazing sluice]

Nah?

[jade topaz]

I have set the msg before,

It runs in some tickets and its empyy

[blazing sluice]

That’s under Messages -> Edit Ticket Message

My bad lol

[oak shuttle]

All good

[jade topaz]

I have message too

[blazing sluice]

It should work just fine if you’re opening that said ticket

[jade topaz]

When member opens ticket, its blank i have given all permissions too

There is no even ticket close butto

Button

[blazing sluice]

Ok so make sure you save changes, aswell as resend the panel for the ticket open

[restive bone]

Are staffs on this server getting paid?

[blazing sluice]

Not sure, but tbh that’s really beyond the point rather that’s more confidential for the servers purpose rather then a public purpose

[languid pasture]

no

Volunteer position with benefit of getting tt premium

[restive bone]

Oh okay ty

[scenic plinth]

Staff get a form of ¨reward¨ like all servers.... but no, its voluntary and dont get or ask for compensation.

Actually I just now saw threads thing, but regardless, no, nobody gets paid.

[keen dune]

where i can find ticket tool settings?

[blazing sluice]

Depends, what are you trying to do

[teal grail]

What you want to do?

[keen dune]

am searching ticket tool settings

[teal grail]

For what?

What settings do you want?

[keen dune]

wait sec

[robust sandal]

يحاول الأعضاء مساعدتك ، لكن لا يمكنهم ذلك لأنك لا تشرح مشكلتك بكفاءة. يرجى إخبارنا بالإعدادات التي تحاول الوصول إليها للروبوت ، وإلا فلن نتمكن من مساعدتك.

English (en) → Arabic (ar)

[keen dune]

i want to do like this and i need settings

[teal grail]

Hoo

Go to painel

Panel next you click in Edit Panel Message

Slide up

Click in Edit Button

Now you choose

but if you want to have multiple buttons, you can say

[keen dune]

i did it

[teal grail]

Like this

[teal grail]

Nice

I hope I helped

[stiff anvil]

Does this message on the dashboard mean I don't have enough permissions for that server?

[blazing sluice]

Click the button that says “sync with servers”

[stiff anvil]

Done, after selecting the server I still get the same error

[blazing sluice]

Make sure the bot has admin perms

[safe lava]

Hii so I figured out that weird permission issue I was having, just letting you know, basically if roles aren't added under 'Support Team Roles' then the ticket won't be viewable, even if one of those roles was the one that set up the category.

So if a <Mod> set up a <Ticket> category, the category would now disappear for that <Mod> because the <Ticket> category will revert to only being viewable by Admin Roles.

[rustic gale]

That's weird.

[teal grail]

..

[lethal crest]

how do i change the color instead of it being green

[teal grail]

Hmm

You need to have Premium Ticket Tool

For that

[blazing sluice]

Yeah it’s a premium only feature

[lethal crest]

oh ok thx

[teal grail]

Np

Hmm

This is a form?

[formal mulch]

I need help

[teal grail]

For?

[stiff anvil]

Ohh, nevermind that.
Completely different bot ☠️, sorry.

[teal grail]

Hahahah np

[formal mulch]

I need a video tutorial how to create a ticket panel and all are with the old version

[teal grail]

Hmm

Open the dasboard

[formal mulch]

ok

[teal grail]

Manage Server

[formal mulch]

ok

[teal grail]

Chosse your Server

[formal mulch]

ok

[teal grail]

Swipe up until you find Panel

[formal mulch]

yes

[teal grail]

Click

[formal mulch]

ok

[teal grail]

Edit Panel Menssage

Now you chose if you want Embed our not

[formal mulch]

umm I dont see it