🆘│community-support

[lime rock]

Complain to discord then

[scenic plinth]

Well, no idea what else to tell you.

[misty steeple]

Why?

[covert swallow]

I can give you a cookie emote if that helps

[covert swallow]

Discord API is down

[slender minnow]

read the pinned message

[solid stream]

Discord outage

[misty steeple]

sorry

[slender minnow]

there, best service of the year

[scenic plinth]

Ok, now you have no excuse to ask again.

Lol.

[slender minnow]

you got the entire staff team answering lol

[misty steeple]

okay i don't ask again

[covert swallow]

now we need a manager and a probie to reply

[slender minnow]

yes

and maybe Lupus

[low ocean]

Is bot down? For some reason olwont go threw keeps giving me the application didn't respond error

[slender minnow]

Read the pinned message

[scenic plinth]

[low ocean]

Ty

[covert swallow]

[slender minnow]

i think i should go with the emojis too

[little patio]

is the bot off?

[slender minnow]

[covert swallow]

[little patio]

We are currently aware that people are experiencing outages we are investigating, thank you for our patience!

oy ok

https://tenor.com/view/check-the-pins-kowalski-penguin-gif-20219688

[hexed berry]

[drowsy moth]

Any consideration of one of those bottom of the channel stickied messages? Or is that also not possible due to the Discord API being problematic?

[slender minnow]

i'm not sure what you are talking about

[drowsy moth]

I'll look for a screenshot, brb.. I know it is usually handled via bot

[gusty violet]

Hey everyone... I have an issue with my ticket tool bot... Interaction failed keep coming

[covert swallow]

[gusty violet]

and bot seems offline

[scenic plinth]

There really has not been a point of that here, because that involves going into the bots dashboard each time and enabling / disabling said message.

[slender minnow]

Discord's API decided to go *brrr* which why Ticket Tool decided to take a break. Which means, due to some issues with the Discord's API Ticket Tool has not been working properly. It's not something we can fix at the moment as its an issue on Discord's side.

[covert swallow]

[fresh juniper]

Anyone who can help

[slender minnow]

[mental anvil]

Hi

[tardy zenith]

موقع خربان !!!

[mental anvil]

اما

[tardy zenith]

مش شغال ابدا

[robust sandal]

A ruined site !!!

Arabic (ar) → English (en)

[robust sandal]

But

Persian (fa) → English (en)

[robust sandal]

It doesn't work at all

Arabic (ar) → English (en)

[tardy zenith]

!!؟

[tardy zenith]

الموقع تكت تول خربان مش شغال ابدا ياريت تشوفو حل !!

@slender minnow

؟؟

[robust sandal]

The site is a ruined ticket that is not working at all, I hope you find a solution!!

Arabic (ar) → English (en)

[tardy zenith]

هل يوجد احد !

[robust sandal]

Is there anyone!

Arabic (ar) → English (en)

[slender minnow]

read the pinned message

[stark cove]

?

[robust sandal]

قراءة الرسالة المثبتة

English (en) → Arabic (ar)

[tardy zenith]

We are currently aware that people are experiencing outages we are investigating, thank you for our patience!

[slender minnow]

nope, not unless you have an external bot

[robust sandal]

** نحن ندرك حاليا أن الأشخاص يعانون من انقطاع التيار الكهربائي الذي نحقق فيه ، شكرا لك على صبرنا!**

English (en) → Arabic (ar)

[slender minnow]

you can have the form info in the ticket

and saved in transcript

[tardy zenith]

[compact mist]

why ticket tool aint working

[naive remnant]

it's like people never seen a bot being down before

[left bane]

Is ticket tool working?

[drowsy moth]

The bot is fine, it's Discord's API

[graceful pawn]

i think its better to lock support channel for a bit

[covert swallow]

We dont have a manager on who can

[graceful pawn]

oof

[covert swallow]

I texted one on his cell a while ago

[graceful pawn]

i see ig waiting game then

[slender minnow]

what does riap means

[graceful pawn]

who knows

[slender minnow]

[naive remnant]

Rest in Adult Palace

[covert swallow]

Really Important Amazing Person

[graceful pawn]

👀

[naive remnant]

Russian Intercontinental Air Patrol

[slender minnow]

discoRd Is All over the Place

[graceful pawn]

damn facts

[graceful pawn]

...

[naive remnant]

I know, no such thing

[jade topaz]

Uh

[graceful pawn]

i hope discord api doesnt end up like Robloxs halloween gift

[jade topaz]

None of the buttons on my embeds are working

[slender minnow]

Discord's API decided to go *brrr* which why Ticket Tool decided to take a break. Which means, due to some issues with the Discord's API Ticket Tool has not been working properly. It's not something we can fix at the moment as its an issue on Discord's side.

[naive remnant]

see pins

[graceful pawn]

ofc it wont api is dead

[covert swallow]

Probably because it all broke

[jade topaz]

Thanks

No rep 4 u

[graceful pawn]

we need someone to send this every 5mins lol

[slender minnow]

no

that will hit my ratelimits

[graceful pawn]

;-;

[naive remnant]

"scroll up and read"

[graceful pawn]

people are lazy?

[compact mist]

fix the damn bot

[drowsy moth]

People can't be bothered lol

[graceful pawn]

its discords fault....

[drowsy moth]

Ye, not the bot

[naive remnant]

"fix discord!"

[graceful pawn]

yes we need that

[compact mist]

bring back skype

[graceful pawn]

...

[naive remnant]

Skype never left

[covert swallow]

Would you guys support my effort to commit multiple felonies and break into Discord and try to fix it myself?

I should clarify I am bad at coding

[naive remnant]

Download today from the Microsoft App Store

[graceful pawn]

:o

[compact mist]

do it

[turbid seal]

Guys bot Is not working ?

[dry hull]

Sorry! Why don't Bot work? It fails to fail. I am Thai, may not be good at language.

[graceful pawn]

nooo

[naive remnant]

thanks for the update

[iron night]

Gave +1 Rep to @turbid seal

[graceful pawn]

read pins

[covert swallow]

Check the pins

[graceful pawn]

waiting game waiting game this is super fun....

[slender minnow]

i hope that does not breaks it further

[covert swallow]

I make no promises

I may gain superuser status, or we might be unable to log in

[slender minnow]

if it does, then you'll be fired at least

less go and break into discord

[graceful pawn]

;-;

[violet void]

imma throw a nuke on discord's officec

[graceful pawn]

what would be the reason if they catch you?

[graceful pawn]

do it

[slender minnow]

we were trying to taste their coffee

[graceful pawn]

damn

perfect reason! call me if there hot chocolate ill break in with you guys

[drowsy moth]

☕

Darn lol no external emoji perm. I've got a flaming coffee one

[covert swallow]

i wanted to pet wumpus, ignore the fact you found me in the server room

[graceful pawn]

;-;

[buoyant prism]

eyo guys, what's happened to Ticket tool

[slender minnow]

Discord's API decided to go *brrr* which is why Ticket Tool decided to take a break. Which means, due to some issues with the Discord's API Ticket Tool has not been working properly. It's not something we can fix at the moment as its an issue on Discord's side.

[buoyant prism]

Thx for information

have a nice day

[slender minnow]

u2

[drowsy moth]

They have identified the issue 👀

[graceful pawn]

👀

[drowsy moth]

🍿

[graceful pawn]

finally i can host a guess the number event

[drowsy moth]

lol

[graceful pawn]

and use ticket tool

damn never knew ticket tool was this important ;-;

[scenic plinth]

Well... its in 2.1 million servers...

[graceful pawn]

i mean in my server

[jade topaz]

Is working

[graceful pawn]

doubt it

[jade topaz]

The bot?

[graceful pawn]

.

[slender minnow]

well discord has finally implemented a fix and they are monitoring the issue

[graceful pawn]

pog

[jade forum]

i cant authorize the bot with my dc

[graceful pawn]

cuz discords dead?

[drowsy moth]

Where do you see that it has been implemented? I only see identified and the bot is still not working

[graceful pawn]

he broke in

[slender minnow]

^

[drowsy moth]

Noice

[graceful pawn]

insider information

[drowsy moth]

Well done WhiteWolf, make sure they start giving you commission on all billables.

[graceful pawn]

👀

[slender minnow]

jokes aside
https://discordstatus.com/incidents/dr5kywl9dwg9

[graceful pawn]

damn ticket tool has 1.2k subscribers....

[jade topaz]

Ppl never heard of discordstatus.com? Lol

[drowsy moth]

I honestly hadn't until this morning

[graceful pawn]

ig lol

[jade topaz]

Welcome to Discord ig

[graceful pawn]

damn

noice took 4hrs

better than robloxs 3 days ig

[orchid flax]

Hi
Is there maintenance on the boat?

[jade topaz]

why isn't working?

[drowsy moth]

To be fair, it can be hardware, it can be software... either way, it takes a while to trace root cause

[graceful pawn]

no discords dead

[jade topaz]

[drowsy moth]

Literally look at the picture above

[graceful pawn]

discord dead

[graceful pawn]

it was a joke....

[drowsy moth]

I'm thicccc in the head 🤷‍♂️

[graceful pawn]

;-;

ah i remember people making fun of roblox potato servers

fun days

[jade topaz]

oh bruh, ty

[iron night]

Gave +1 Rep to @drowsy moth

[drowsy moth]

Ooooooooo

[graceful pawn]

yo yag

[covert swallow]

its improving

[drowsy moth]

Prizafal on top of things 😉

[molten crest]

Whenever I add Ticket Tool this is what happens:

[drowsy moth]

Discord's API is having issues, not the bot. Be patient.

[molten crest]

Thanks Freind.

[drowsy moth]

You are welcome. 🤖

I like how on the status website the API is still green for today... smh

[manic compass]

The day I open the official website of the bot, it will not open with me and will not show me my servers

[drowsy moth]

Read the last few messages...

[jade topaz]

read pins

[drowsy moth]

And those

[manic compass]

I didn't understand

[drowsy moth]

Discord broke broke. Bot is not problem. Please wait.

[manic compass]

اوك

[drowsy moth]

#💬│gen-chat-multilingual

[covert swallow]

You can ask for support in other languages

[jade topaz]

yeah

[drowsy moth]

Sorry, assumed there was a designated area for other languages like gen chat

[covert swallow]

@abstract cloud

[abstract cloud]

?

[humble sequoia]

Inviting and Enabling Premium Bot

The first thing you will need to do is invite the premium bot, an invite can be found here

Once the bot is in your server we will head to the dashboard and manage your server. When you are managing your server, you want to head into "Server Configs" then click the drop down menu under "Select the bot you would like to use on this server" then click "Ticket Tool#6207" and then save.

[violet verge]

Escuse me the bot isnt working

[covert swallow]

Just for general chatting

[abstract cloud]

thx

Bot premium hs ?

[violet verge]

bot not working it says failed interaction

[violet verge]

huh?

[jade topaz]

read pins

[drowsy moth]

https://discordstatus.com/

[covert swallow]

Check the pinned messages

[solemn thistle]

The bot stopped working, what should I do?

[covert swallow]

im sorry?

[drowsy moth]

Discord is the issue.

[violet verge]

o alr when it will fix?

[covert swallow]

Check the pins

[jade topaz]

can you pin the api message by whitewolf?

[covert swallow]

when discord fixes their stuff

[quiet dune]

Did the bot drop?

[violet verge]

i didnt ping the staff and i got warned?

[covert swallow]

yeah ill replace the pin from lupus

[covert swallow]

you pinged me in the reply when i wasnt actively speaking to you

[jade topaz]

Discord's API decided to go brrr which why Ticket Tool decided to take a break. Which means, due to some issues with the Discord's API Ticket Tool has not been working properly. It's not something we can fix at the moment as its an issue on Discord's side.

[ocean sinew]

hello

[solemn thistle]

nothing helps

[violet verge]

that isnt a ping thats a reply 😳

[hearty knot]

hello i dont create ticket why :/

[abstract cloud]

The premium bot still works? Sorry, I'm french

[drowsy moth]

Non

[jade topaz]

read pins!

[covert swallow]

https://i.imgur.com/4CczobB.png

looks like i got pinged to me man

[abstract cloud]

Même le premium ?

[covert swallow]

yes

[scenic plinth]

Read that too while youre at it, just a fair warning.

[drowsy moth]

le problème est la Discord

[abstract cloud]

Ah

[solemn thistle]

why doesn't the bot work without premium?

[covert swallow]

issue with discord

[drowsy moth]

Ffs

[covert swallow]

premium bot is unaffected at this time

[hot crown]

Les deux, le problème vient de L’api discord. Ont répondu y’as 25min il ont identifié le problème

[covert swallow]

welcome to my world, we have spilled hot chocolate and cookies

[jade topaz]

read pins

[hot crown]

Et le régle

[abstract cloud]

Super ! Bientôt réglé j’espère ?

[drowsy moth]

I'll lick the hot chocolate off the floor if it's still warm

[solemn thistle]

I don't know English well, I'm just Ukrainian

[hot crown]

Logiquement, après si il «  merde » tout les bots seront surrement hors service

[covert swallow]

some of it fell in the freezer too

[drowsy moth]

Odd, but intriguing

[hot crown]

J’espère donc que sa va se régler vite sa fait déjà 5h

[snow mulch]

Is the ticketing tool still broken>

[covert swallow]

read the pins

[abstract cloud]

rohhhh, d’accord merci !

[drowsy moth]

It's an issue with Discord, but yes it is still not working

[hot crown]

Sans problème.

[snow mulch]

Any ideas how long until it will be fixed?

[drowsy moth]

Nope

[violet verge]

i didnt now it pings when i reply i thought it just turns gold so yk that someone reply sorry

[covert swallow]

No worries

Normally its fine but with all the people breaking rules today, I just went full hardass

(45 warnings in the last 3 hours)

[jade topaz]

читайте шпильки на цьому каналі

[vale barn]

the bot is not working

[hot crown]

Restons positif, pendant ce temps la.

[solemn thistle]

дякую

[vale barn]

the bot is not working

the bot is not working

[jade topaz]

Bot not available ??

[abstract cloud]

Pile quand mon serveur fini un événement ou on a besoin de ticket… Génial !

[scenic plinth]

Because it is an issue with Discord, causing the bot to either not work or not at all. Ticket Tool is in 2.1 million servers, so a bot this large when Discord has issues is going to have some issues, especially when Ticket Tool in short terms gets turned off to avoid getting rate limit spammed. Premium is in a smaller server count, so there is not as many issues that can be a issue.

Based on the fact it is now a second day in a row we have had issues with the bot because of Discord related outages and this outage took 4 hours for discord employees to begin implementing a fix almost an hour ago, Discord is not really predictable.

[jade topaz]

I premium and bot not working

[abstract cloud]

@hot crown ? Comment j’ai le rôle premium ?

[jade topaz]

без хвилювань

[scenic plinth]

I never did say premium was exempt from issues related to Discord.

[hot crown]

Tout mon soutiens

[hot crown]

Il faut payer, l’abonnement premium de TicketTool.

[abstract cloud]

c’est fait

[junior island]

NON pas oubliger

pour le role oui

[hot crown]

Faites un ticket mtn.

[abstract cloud]

Merci

[abstract cloud]

Voilà, cela va mettre du temps à répondre en français non ?

[obtuse bloom]

2\

[hot crown]

Sous 24h a 48h a se que j’ai vu sur le mien.

[abstract cloud]

…

[hot crown]

Faites billing

Et non un ticket french

[abstract cloud]

d’accord

[hot crown]

Celui ci.

[abstract cloud]

c’est fait !

[hot crown]

Allez voir dans vos mp 🔗

[drowsy moth]

"We temporarily disabled application command search as we deploy a fix." - Discord

[drowsy moth]

Discord issue, they are deploying a fix

[void nexus]

eta known?

[timber heart]

Looks like I’m late to the party. Just making sure no issues from something I’m doing.

[drowsy moth]

Read 2 messages up

[drowsy moth]

All anyone knows is what they post on https://discordstatus.com/#day

[timber heart]

Ty

[iron night]

Gave +1 Rep to @drowsy moth

[void nexus]

Ty

[iron night]

Gave +1 Rep to @drowsy moth

[dense kelp]

interaction failed is expected right now correct?

[drowsy moth]

Yes

[jade topaz]

Is the api still dead

[drowsy moth]

They have identified the issue with Discord's API (no issue with the bot) and are currently implementing a fix. They have temporarily disabled the '/' command search while doing so, probably to reduce server traffic while they fix it, or because they had to take that entire module offline.

[drowsy moth]

https://discordstatus.com/#day

[jade topaz]

Thanks, hoping the it's up soon

[drowsy moth]

Us too 😕

[vale barn]

its online but i cant make ticket close rename or anything

[shrewd whale]

too

[drowsy moth]

They have identified the issue with Discord's API (no issue with the bot) and are currently implementing a fix. They have temporarily disabled the '/' command search while doing so, probably to reduce server traffic while they fix it, or because they had to take that entire module offline.

[tardy zenith]

؟

موقع التكت تول خربان مش راضي يشتغل ابدا ياريت تشوفو الحل لان شي ضروري و ل سيرفرات كبيره

[robust sandal]

The ticket tool site is ruined and does not want to work at all I hope you see the solution because it is necessary and for big servers

Arabic (ar) → English (en)

[magic karma]

Can y'all literally not read or scroll up the chat the tiniest bit to find out what's going on 💀

[covert swallow]

Im convinced theyre incapable

[robust sandal]

هل يمكنك حرفيا عدم قراءة الدردشة أو التمرير لأعلى أصغر جزء لمعرفة ما يحدث 💀

English (en) → Arabic (ar)

[drowsy moth]

I've started copy/pasting the same message on behalf of Prizafal 😂

[robust sandal]

لقد بدأت في نسخ / لصق نفس الرسالة نيابة عن Prizafal 😂

English (en) → Arabic (ar)

[tardy zenith]

؟

[drowsy moth]

They have identified the issue with Discord's API (no issue with the bot) and are currently implementing a fix. They have temporarily disabled the '/' command search while doing so.

[robust sandal]

لقد حددوا المشكلة مع واجهة برمجة تطبيقات Discord (لا توجد مشكلة في الروبوت) ويقومون حاليا بتنفيذ إصلاح. لقد قاموا بتعطيل بحث الأمر "/" مؤقتا أثناء القيام بذلك.

English (en) → Arabic (ar)

[vale barn]

english only

[robust sandal]

الإنجليزية فقط

English (en) → Arabic (ar)

[tardy zenith]

!!!

[drowsy moth]

This channel is for all languages...

[vale barn]

no

[magic karma]

Doing the lord's work out here

[robust sandal]

هذه القناة لجميع اللغات ...

English (en) → Arabic (ar)

[covert swallow]

this channel is for all languages

[scenic plinth]

Yes....

[tardy zenith]

تكلم في لغتك فقط و ليس عليك الاجبار الاخرين !! @vale barn

[robust sandal]

Speak in your language only and you don't have to force others!! @vale barn

Arabic (ar) → English (en)

[drowsy moth]

This person is just trolling everywhere...

[vale barn]

oops!

[covert swallow]

i got it

[vale barn]

i got hacked

[scenic plinth]

Yeet.

[drowsy moth]

Please, please yeet them.

[covert swallow]

Change your password then, not our fault

[slender minnow]

and enable 2fa ^

[robust sandal]

وتمكين 2fa ^

English (en) → Arabic (ar)

[void nexus]

Can someone help me with making more than one option for a dropdown menu
IM HAVING SO MUCH TROUBLE LMAO

[rustic gale]

Each option must correspond to a different ticket type

If you don't have different ticket types, create them

If you don't want different ticket types, you don't need a dropdown

[void nexus]

define "ticket types" please

[humble sequoia]

<:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706> Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on

First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

• Panel doesn't send? Make sure you have a valid emoji selected
• Option doesn't show up? Check if two options have the same panel in the DropDown Editor

$dropdown

[drowsy moth]

Create multiple individual tickets. You link them in the dropdown editor

That. That's better.

[rustic gale]

The options you see in the dropdown selector at the very top of the Panel Configs menu

The formal name is “panels”, not ticket types, but i find calling them “panels” is often even more confusing

[void nexus]

hmmm, whats this error when trying to send my panel to discord?

[drowsy moth]

I'd imagine you won't be able to until they fix the issue with Discord's API, but 🤷‍♂️

[void nexus]

tru tru, ill wait a bit

[rustic gale]

Nevermind the API issue, there's various possible causes

[jade topaz]

Its only me or we cant create ticket?

[drowsy moth]

They have identified the issue with Discord's API (no issue with the bot) and are currently implementing a fix. They have temporarily disabled the '/' command search while doing so. No one here can say when it will be working again, visit https://discordstatus.com/#day for the latest updates.

[robust umbra]

Scroll up

[jade topaz]

Thanks g

[void nexus]

which are..?

[rustic gale]

The most common in my experience is that your bot is disabled

[elfin surge]

Hello, good day. Is there a problem with the boot ticket tool? Thank you

[rustic gale]

Either you enabled the premium bot but didn't invite it

[drowsy moth]

They have identified the issue with Discord's API (no issue with the bot) and are currently implementing a fix. They have temporarily disabled the '/' command search while doing so. No one here can say when it will be working again, visit https://discordstatus.com/#day for the latest updates.

[rustic gale]

Or you removed the free bot but didn't enable the premium bot

[autumn phoenix]

bro i need to have a go at someone in a ticket, have we got an eta of when the bot is gonna be up

[drowsy moth]

Gotta ask Discord that.

[void nexus]

im only using the free bot and only have ever used the free bot

[rustic gale]

Or you lost premium

[autumn phoenix]

oh its a discord issue

[drowsy moth]

They have identified the issue with Discord's API (no issue with the bot) and are currently implementing a fix. They have temporarily disabled the '/' command search while doing so. No one here can say when it will be working again, visit https://discordstatus.com/#day for the latest updates.

[steady lark]

yall ticket tool is having issues with closing tickets saying "This interaction failed", any solutions?

[rustic gale]

A different reason may be that one of the components in your panel message is broken. Often a button

[drowsy moth]

They have identified the issue with Discord's API (no issue with the bot) and are currently implementing a fix. They have temporarily disabled the '/' command search while doing so. No one here can say when it will be working again, visit https://discordstatus.com/#day for the latest updates.

[autumn phoenix]

gathered that

[void nexus]

only using drop down like i said

[stiff tendon]

Can someone say to me how to my server change name thank you

[drowsy moth]

Nothing personal, just my copy-pasta for the four people that ask every minute 🤷‍♂️

[autumn phoenix]

ano ahahaha

[rustic gale]

Probably very hard to troubleshoot because of the Discord API nonsense

But try using the $panel command to send the panel

[real mural]

How do I get the premium subscriber role?

[rustic gale]

If you see an error message that would be a clue

[rustic gale]

You can't right now because of the ongoing outage

[stiff tendon]

Can someone say mi how to change name on my server

[real mural]

Ah ok, thank you.

[iron night]

Gave +1 Rep to @rustic gale

[rustic gale]

Right click your name and select Edit Server Profile

[stiff tendon]

Thx for everyone

[turbid seal]

still not working?

[drowsy moth]

Still not working.

[void nexus]

.

[steady lark]

gotcha, appreciate the response Dusty

[stiff tendon]

Its not do anything

Can someone say mi how to change name on my server

[gilded pivot]

Hi, ticket tool isnt working on my server, its same for yall ?

[drowsy moth]

They have identified the issue with Discord's API (no issue with the bot) and are currently implementing a fix. They have temporarily disabled the '/' command search while doing so. No one here can say when it will be working again, visit https://discordstatus.com/#day for the latest updates.

[stiff tendon]

Can someone help me 😭😭

[gilded pivot]

Ty so much

[stiff tendon]

Pls

[drowsy moth]

Right click on the profile picture, choose "Edit Server Profile"

[stiff tendon]

[stiff tendon]

Thx so múch

[iron night]

Gave +1 Rep to @drowsy moth

[amber ore]

??

[stiff tendon]

You are help fully 💪💪💪💪💪

[rustic gale]

THE BOT IS CURRENTLY NOT WORKING

Please stop asking about this

There is a problem with the Discord API: https://discordstatus.com/incidents/dr5kywl9dwg9

All we can do for now is wait for Discord to solve the problem

[void nexus]

lock the channel

[amber ore]

ok

[void nexus]

with this msg so ppl can see

[drowsy moth]

There are people asking for other things, though, like Peter

[hollow kestrel]

When I open a tick in my server, it doesn't open, and it shows me a red thing, why?

[drowsy moth]

They have identified the issue with Discord's API (no issue with the bot, but it will still not work) and are currently implementing a fix. They have temporarily disabled the '/' command search while doing so. No one here can say when it will be working again, visit https://discordstatus.com/#day for the latest updates.

[void nexus]

.

[void nexus]

wasnt tickettool related tho

[drowsy moth]

I think he wanted to change the nickname of the ticket tool

[rustic gale]

Locking the channel is an extreme last-resort measure

[jade topaz]

When does the bot become available?

[drowsy moth]

Agree it wasn't clear, though

[rustic gale]

Whenever Discord finally fixes the issue, probably

[digital surge]

Is the bot down?

[rustic gale]

YES

READ UP

[drowsy moth]

They have identified the issue with Discord's API (no issue with the bot, but it will still not work) and are currently implementing a fix. They have temporarily disabled the '/' command search while doing so. No one here can say when it will be working again, visit https://discordstatus.com/#day for the latest updates.

[jade topaz]

When does it solve the forecast?

[rustic gale]

No one has the slightest idea. We're not Discord, we don't know

[drowsy moth]

They have identified the issue with Discord's API (no issue with the bot, but it will still not work) and are currently implementing a fix. They have temporarily disabled the '/' command search while doing so. No one here can say when it will be working again, visit https://discordstatus.com/#day for the latest updates.

Poor Outsider 😢

[jade topaz]

You're right thank you for answering my questions

[iron night]

Gave +1 Rep to @rustic gale

[rustic gale]

Thank you, you're doing your best as well

[iron night]

Gave +1 Rep to @drowsy moth

[lilac hamlet]

so what should we do now?

[rustic gale]

Wait

[drowsy moth]

I don't even know why I'm still here. I need something to do? Idk.

[rustic gale]

There's nothing to do but wait

[lilac hamlet]

ok, thanks

[drowsy moth]

I'm gonna go have lunch 🤷‍♂️

[jade topaz]

500: internal server error help me plz

[stiff tendon]

I go sleep 😴😴😴

[void nexus]

They have identified the issue with Discord's API (no issue with the bot, but it will still not work) and are currently implementing a fix. They have temporarily disabled the '/' command search while doing so. No one here can say when it will be working again, visit https://discordstatus.com/#day for the latest updates.

[jade topaz]

alr ty

thanks @void nexus

[iron night]

Gave +1 Rep to @void nexus

[icy wigeon]

why the bot isnt workilng ?

[void nexus]

They have identified the issue with Discord's API (no issue with the bot, but it will still not work) and are currently implementing a fix. They have temporarily disabled the '/' command search while doing so. No one here can say when it will be working again, visit https://discordstatus.com/#day for the latest updates.

[jade moon]

ticket tool offline and didnt wirk

[void nexus]

They have identified the issue with Discord's API (no issue with the bot, but it will still not work) and are currently implementing a fix. They have temporarily disabled the '/' command search while doing so. No one here can say when it will be working again, visit https://discordstatus.com/#day for the latest updates.

[stiff tendon]

! Warnig! @everyone hecker attack

[quick bone]

can you stop

[void nexus]

warning**

[stiff tendon]

[quick bone]

sending useless messages stay on topic pls

[drowsy moth]

Thanks for taking over lol

[iron night]

Gave +1 Rep to @void nexus

[void nexus]

np

this isnt my main so dont judge why i have a weird pfp lmao

[stiff tendon]

! Warning! @everyone bots need @service

[jade topaz]

Discord's down?

[void nexus]

api issue

[jade topaz]

No slash commands? I wonder why? What's happening? what are they doing

[void nexus]

They have identified the issue with Discord's API (no issue with the bot, but it will still not work) and are currently implementing a fix. They have temporarily disabled the '/' command search while doing so. No one here can say when it will be working again, visit https://discordstatus.com/#day for the latest updates.

[slender minnow]

Discord temporarily disabled it as they are working on tiehr outage

[lime rock]

They disabled command search for the time being lol

[mystic drift]

How long will it be?

[void nexus]

nobody knows

[cinder sierra]

Hi, are you updating or fixing the bot?

[slender minnow]

There is a discord outage causing the bot to malfunction

[void nexus]

nothing wrong with the bot
Discord API issue

[jade topaz]

why i cant use the bot?

[void nexus]

They have identified the issue with Discord's API (no issue with the bot, but it will still not work) and are currently implementing a fix. They have temporarily disabled the '/' command search while doing so. No one here can say when it will be working again, visit https://discordstatus.com/#day for the latest updates.

[radiant gyro]

the bot is down

[jade topaz]

They have identified the issue with Discord's API (no issue with the bot, but it will still not work) and are currently implementing a fix. They have temporarily disabled the '/' command search while doing so. No one here can say when it will be working again, visit https://discordstatus.com/#day for the latest updates.

[quiet grove]

They have identified the issue with Discord's API (no issue with the bot, but it will still not work) and are currently implementing a fix. They have temporarily disabled the '/' command search while doing so. No one here can say when it will be working again, visit https://discordstatus.com/#day for the latest updates.

[void nexus]

LOL

[meager flare]

hahahaha

[jade topaz]

bot is down?

[quiet grove]

We attack spam with spam

[meager flare]

love it

[rustic gale]

READ ABOVE, PEOPLE

[void nexus]

read above message

[jade topaz]

bot is down?

[void nexus]

ban

[jade topaz]

nooo lol jk

[radiant gyro]

how long will it take lol

[rustic gale]

IF YOU ASK ANOTHER QUESTION AGAIN THAT HAS ALREADY BEEN ANSWERED ABOVE, YOU WILL BE BANNED FROM THE SERVER

[void nexus]

yay

[jade topaz]

Some admin with perms close the channel and paste the text and ping "here" if needed

[void nexus]

frfr

[jade topaz]

.

[smoky shoal]

So that means all bots are down?

[rustic gale]

THE BOT IS CURRENTLY NOT WORKING

Please stop asking about this

There is a problem with the Discord API: https://discordstatus.com/incidents/dr5kywl9dwg9

All we can do for now is wait for Discord to solve the problem

IF YOU ASK ANOTHER QUESTION AGAIN THAT HAS ALREADY BEEN ANSWERED ABOVE, YOU WILL BE BANNED FROM THE SERVER

[jade topaz]

They are all up, their slash commands arent functioning, as well as the buttons

[smoky shoal]

why is the dashboard not working tho

premium bot works fine and i can go on other bot dashboards but not ticket

[slim minnow]

Hi! I have a different question and hopefully it wasn’t asked.

Is there anyway to automatically put downtime announcements in my server, the way tupperbox has it integrated? If not it’s cool, just thought I’d ask.

[drowsy idol]

I assume if you can type you can read lol🥸

[surreal furnace]

There is a problem with the bot, it won't let you open a ticket

[jade topaz]

500: internal server error

[jolly flume]

#🆘│community-support message <-- @jade topaz

[covert swallow]

@jade topaz @drowsy idol i messed up, those warns will be removed

[slender minnow]

Discord's API decided to go *brrr* which is why Ticket Tool decided to take a break. Which means, due to some issues with the Discord's API Ticket Tool has not been working properly. It's not something we can fix at the moment as its an issue on Discord's side.

As Discord is having issues, resulting in the bot being down. We have temporarily locked the channels until the outage is resolved. Avoid asking staff and becoming demanding. Read this message for the sake of all of our sanity. Direct messaging, or becoming demanding with staff in any sort of way with this outage will result in moderation action with no prior warning.

[scenic plinth]

Due to the above incident, we have recently shut off the primary bot. Premium services are likely to remain unaffected. We have no ETA on a fix for primary services as we are waiting on a fix from Discord itself.

Reminder that any actions against staff such as pinging or direct messaging will result in strict moderation actions until the outage is resolved.

Thank you for using Ticket Tool!

Edit: Updates to this incident can be found at our website and Discords status page. Discord has recently enabled slash commands database again, although this does not necessarily affect our services. We will update accordingly when this outage begins to be resolved.

Discord Status: https://discordstatus.com/
Ticket Tool Status: https://status.tickettool.xyz/

[scenic plinth]

[ <t:1674598800:R> ] Discord is currently working on a fix as they ¨identified the root cause¨, for those wanting updates on a possible ETA.

[ <t:1674600060:R> ] Discord reports having fixed the issue, although there is still no ETA on a complete fix for primary.

[ <t:1674600480:R> ] We are currently starting standard services ( @pseudo glen ) again. This can take up to 45 minutes, assuming all goes well and there are not further issues.

[ <t:1674603360:R> ] 1/3 of standard services seem to be online, and taking a little longer than usual.

[ <t:1674603840:R> ] We no longer have an official ETA on primary services returning due to the bot restarting slower than usual.

[ <t:1674605820:R> ] Services have been returned to normal.

[ <t:1674605940:R> ] Channels and #🎫│make-a-ticket have been unlocked. Please use channels appropriately. If you experience further issues, please make a ticket and wait for a staff member to assist. you. Thank you everyone for your patience and we apologize for the inconvenience!

[drowsy moth]

Mad props to the admin team. Thanks for answering everyones' questions and keeping us updated.

Thanks @slender minnow

[iron night]

Gave +1 Rep to @slender minnow

[drowsy moth]

Thanks @scenic plinth

Thanks @covert swallow

Thanks @rustic gale

[solid stream]

https://tenor.com/view/peek-a-boo-hide-hermit-spy-peek-gif-5786374

[mystic cobalt]

Thanks for the constant updates! Much appreciated

[strong patrol]

W

[abstract linden]

thanks all involved .-.

[scenic plinth]

https://tenor.com/view/taylor-swift-pradasshubgmail-gif-26391840

Now everyone be nice to each other

[solemn saddle]

Thanks devs/admins, ya'll are great :)

[opaque plume]

Thanks for everything. Now we can be flooded with tickets again 😂

[jade topaz]

how do iget the ids of my panels

[scenic plinth]

Purchase premium during the outage and not registering on your dashboard? Click the ¨sync¨ button the top left of your dashboard! (Tip: You can also get premium perks by using the $pc command in #🤖│bot-spam)

[jade topaz]

how do i get the ids of my panels @covert swallow

[covert swallow]

Its the panel number on the top of your screen

[jade topaz]

its not there

[covert swallow]

It is

[covert swallow]

Thats panel ID 3

[jade topaz]

ohhhhh

[jade topaz]

i get u know sorry mb

[abstract cloud]

Can someone explain to me?

[covert swallow]

You put text in the emoji part on the button

[abstract cloud]

Where ?

[covert swallow]

Looks like in your ticket message

[abstract cloud]

This ?

[covert swallow]

The one inside the ticket, but yes that is where it is located on the correct message

[abstract cloud]

I do not understand..

[covert swallow]

https://i.imgur.com/gX2ewC7.png

[abstract cloud]

this ?

[mystic ruin]

How do I get to message panel?

Pls be sure to ping me when answered

[solid stream]

@mystic ruin

[abstract cloud]

…

[mystic ruin]

Thanks!

[iron night]

Gave +1 Rep to @solid stream

[mystic ruin]

What does "* When you attach a panel it's button will be included on this panel's message, allowing for multiple panels on the same message" mean?

[mystic ruin]

Whats this?

[mystic ruin]

Pls ping me when responded

[abstract cloud]

@covert swallow ?

sorry

[covert swallow]

In the ticket message

Not the panel message

[abstract cloud]

?

[mystic ruin]

^

[abstract cloud]

I'm really sorry but I don't understand

Can you take a picture ?

[uneven pumice]

boa noite alguém pode me ajudar

preciso entrar no meridian e não consigo

[mystic ruin]

do u know the answer to mine

[mystic ruin]

.

[jade topaz]

my server has the premium bot but the one thats not premium is the one being used how can i fix that?

[abstract cloud]

Yes, after ?

[mystic ruin]

what does this mean / do?

[jade topaz]

@mystic ruinwhich one?

[rustic gale]

You see the panel in #🎫│make-a-ticket?

[mystic ruin]

yea

[rustic gale]

It's a single panel message with a lot of buttons

That's what that field is for

[mystic ruin]

OH

[abstract cloud]

yes ?

[rustic gale]

What exactly do you need?

[mystic ruin]

what do i type in it

[mystic ruin]

im kinda confused

[rustic gale]

You don't type. You select which buttons to add

[mystic ruin]

how

like it does not show any options

[rustic gale]

One of these two has the invalid emoji

[rustic gale]

That may be because you haven't created any other panels to attach

[mystic ruin]

how do i create one

[mystic ruin]

I did but do i need to send it first?

like i have none up there

[abstract cloud]

ohhhh claim

[rustic gale]

No, you send it after adding the attached panels and completing any other edits to the panel message

[mystic ruin]

im so confused on how to

[rustic gale]

How many buttons do you want your panel message to have?

[mystic ruin]

does each one create a diff ticket?

[rustic gale]

Of course it does

[mystic ruin]

is there a limit for non premium?

[rustic gale]

Having different buttons that did the same thing would make zero sense

The most buttons you can have in a single message is like 20 or 25

But your server can have many more than 25 panels

[mystic ruin]

so i want abt 5

[mystic ruin]

now what do i do

[rustic gale]

Then you need to use the button 5 times to create 5 panels in total

[mystic ruin]

how do i change the name on each buttton

like the ones in #🎫│make-a-ticket have diff names

[rustic gale]

Panel Configs -> Buttons -> Create Ticket

Write the name of the button in the Button Text field

[mystic ruin]

How do i control what admins can see the tickets

Like can i make 1 button only someone admins be able to see it

Like lets say in #🎫│make-a-ticket i pressed english only people with a certain role can see it

[rustic gale]

See it? Impossible. Anyone who can see the message sees the same buttons

You can make them be unable to use it

[mystic ruin]

no like when the ticket gets opened

what people other than the person who opened it can see it

[rustic gale]

The tickets?

Add support team roles to them

[mystic ruin]

yea

[humble sequoia]

How can I grant my team access to tickets?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to grant access to
4. Open the General options menu
5. Select your Support Team Roles
6. Save changes

[mystic ruin]

But can each button be a diff role

[rustic gale]

Of course

Whatever changes you're making only apply to the panel that's currently selected at the top of the menu

if i make changes on this screen, those changes will apply only to the English Support panel, not to other panels

Thus each panel has its own settings

Including its own support team roles

[mystic ruin]

ohh i think now i understand how 2 use the dashboard

[rustic gale]

Good luck

[mystic ruin]

can i change the name of the ticket when it gets opened

like instead of it being ticket-####

[humble sequoia]

Ticket names

The ticket name is the default channel name of all tickets. To edit it, go to your Dashboard > Panel Configs > Ticket. There you can edit the channel name of opened and closed tickets. You can also use variables in there.

Note: This is a premium feature

[mystic ruin]

Oh its only for premium?

[rustic gale]

Correct

[jade topaz]

hi

how do i change how the bot looks in my server? name and icon specifically

[dusk canyon]

anyone experiancing this?

After clicking authorise the website shows this

[rustic gale]

Name? Same as any other user. Right-click, Change Nickname

Avatar? Not possible currently

[jade topaz]

no the icon

[dusk canyon]

or there still an ongoing issue?

[jade topaz]

oh nvm i got it! thanks man

[rustic gale]

Which page are you trying to access?

[dusk canyon]

nvm it started workign again

It was the dashboard page but now it started working

[rustic gale]

Great

[mystic ruin]

where is this

nvm found it im sorry

[abstract cloud]

thx outsider !

thanks @rustic gale

[iron night]

Gave +1 Rep to @rustic gale

[mystic ruin]

how can i make it ping a role in the message in the ticket

is it {@roleID}?

[rustic gale]

I recomend using the /id command to get the role's mention ID and pasting that into the message

For example, <@&642118166243311646> makes <@&642118166243311646>

[eternal wing]

Is the bot up now

[rustic gale]

It should be.-

[jade topaz]

how do i increase the limit of tickets in my server ive tried and i cant get it working

they start going to the top of my server once i reach a certain amount

[solid stream]

Discord has a limit of 50 channels per category.

[mystic ruin]

how can i make people not be able to close tickets unless they r server support pls ping with response

[jade topaz]

ohhh :((

any way i can make it so i delete the catogory and all the tickets go to the bottom of the server when created?

[solid stream]

You can setup multiple categories so once it reaches 50 it uses the next

[mystic ruin]

^

[jade topaz]

true

[solid stream]

Goto the command permissions and the button permissions and set them to support team only.

[solid stream]

Discord controls where out of category channels are placed.

[jade topaz]

rip

thanks though

[jade topaz]

why

[rustic gale]

Please #🎫│make-a-ticket so we can take a look at this problem

The Arabic team might not be immediately available, so please consider making an English ticket

[elder yew]

what are some perks or advantages of premium ticket tool bot ? where can i read it

[humble sequoia]

Discord Ticket Tool Premium <:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706>

Premium can now be purchased directly through discord! Either in the app directory (server settings) or directly from the bots profile.

<:TTWarning:1034178155872784494> Important Information <:TTWarning:1034178155872784494>

ONLY purchase premium through ONE of the two Ticket Tool Bots. If you purchased premium on the primary bot (White logo) and plan to use the premium bot, don't kick the primary bot!

What's different?

The Monthly price changed from $6.00 to $5.99
Yearly subscriptions are not yet available
Don't kick the bot, otherwise the subscription will be cancelled automatically
You might need to run the /premium command on your server to sync the premium status with your dashboard
A subscription can not be transferred between Servers

[rich hollow]

when I want to send a message on the site, I get an error, supposedly I don’t have rights, although in this channel I gave the bot all rights and the ticket works in other channels

[sudden violet]

Discord API still not fixed?

[rich hollow]

Fixed

yesterday at 3 am fixed

[sudden violet]

Is the primary bot working or not?

[covert swallow]

Primary bot has been working for a few hours

Check #📣│bot-news

[rich hollow]

but the ticket in other channels works fine

[sudden violet]

Not a case on my server, should I update or refresh something?

[covert swallow]

Send a screenshot please

[covert swallow]

That was in regards to the primary bot being online

[covert swallow]

Follow this guide

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see the steps on how to relog.

How to relog in the Dashboard.

First, you must go to the dashboard. Once you are there, click on your avatar on the top right. after you click it, you will see a button that says Logout. You must click that. Once you have logged out, you can log back in.

You can also click here to log out immediately.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using the </permissionlevel:1029797400174399542> command on your Discord Server

User permission level with Ticket Tool
@User is permission level: 0 (User)
```» *If it shows that your permission is **0**, you don't have any of the above **3 things** to manage the dashboard.*


**See the Image below on how to relog:**

[covert swallow]

Permission error in your Discord server

[rich hollow]

I did everything that is written, it did not work, I can throw off the screen of the rights of the bot

[covert swallow]

TicketTool cant send messages in the channel youre trying to send the panel in

[covert swallow]

Im telling you what the error message says, theres some sort of permission error

[rich hollow]

Maybe I pressed something when I created the ticket, I'll try to create a new one

[covert swallow]

The error is in your server

[rich hollow]

ok

[rich hollow]

Thanks, it worked for me when I created a new ticket

[iron night]

Gave +1 Rep to @covert swallow

[dusk canyon]

the premimum subscribtion is for multiple bots right?

Like for multiple servers and not just one

[rustic gale]

1 subscription = 1 server

[dusk canyon]

ah ok

[true comet]

Anyone know why when I try to set up ticket tool in my discord server it says it didn’t respond ?

[dusk canyon]

try readding?

[true comet]

That’s what I did

[rustic gale]

It didn't respond to what?

To a command? Which command?

[distant wyvern]

What variable should I use to mention a channel in the panel message?

[jade topaz]

How do I put an open tag in the server?

[distant wyvern]

pm my pls

[rustic gale]

Variable?

It's not really a variable

It's a channel mention

It looks something like this: [#🆘│community-support](/guild/509192800865353738/channel/776680605517742090/)

That's the channel mention for #🆘│community-support

To find the channel mention for your channel, you can use Ticket Tool's /id command.

[distant wyvern]

TY bro TY

[iron night]

Gave +1 Rep to @rustic gale

[jade topaz]

How to add roles in panel message

[rustic gale]

Include a role mention

[humble sequoia]

Mentions

Within all the messages the bot sends (both embeds and text) you can mention either channels, roles, or even users, these mentions will only send a notification to the user if they are used within a text field, e.g: a role mentioned in an embed won't ping at all the users who have that role.

For mentioning a role you can use one out of three options:
{@Role Name} ➞ Which is Case Sensitive.
{RoleID} ➞ Replace RoleId with the Id of the role you are trying to ping.
<@&RoleID> ➞ Discord's native syntax to ping roles.

<#ChannelID> ➞ Mention a channel by its ID.
<@UserID> ➞ Mention a user by its ID.

[jade topaz]

Eg?

[rustic gale]

See the information above

[jade topaz]

It showing like this but i have to show role name

[smoky shoal]

<@ROLEID>

[jade topaz]

I have done that onlu

But it is showing number

[smoky shoal]

Try it again

[jade topaz]

Tried 2 times already

[smoky shoal]

Try with <@&ROLEID>

[jade topaz]

Saying deleted role

[rustic gale]

Then you have the wrong ID

Use the /id command to find the correct ID

<@&642118166243311646>

[patent kelp]

Hey, so I created 3 panels before A, B & C, I connected B & C to A now I created D panel but I am not able to see that D panel in A to add it

[jade topaz]

for dropdown?

can you send a screenshot?

How to do this!

[patent kelp]

2 & 3 is connected to 1 but I am not able to connect 3 to 1

[glacial yarrow]

Hello

[steep breach]

I have a question related to premium bot: I used subscription via Chargebee and I recently changed that to discord payment.

I just invited premium bot and changed server config to use premium bot, however I'm getting an error when trying to send ticket message. Plus, I do have premium icon on normal ticket tool but on premium bot I still have the 'upgrade' button not premium icon. I wonder if it is normal

[umbral oyster]

Is it possible to change the name of the ticket to dono-ticket-0037? instead of ticket-0037?

for example, I have 6 different categories, can I get the bot to make the name of the ticket to the categories name and the ticket number? (plz ping me if you have an answer)

[humble sequoia]

Pop-up Forms

A Discord Form lets the user answer individual questions in a pop-up Form, which then displays the answers in the ticket message. This can save time if you already know what you want to ask the user.

Setup Forms

Forms can be enabled under Panel Settings > Form Options > Edit Forms Options. In the new pop-up window, you can now enable and edit your own Form.

Form Options

You can add up to 5 questions in the Discord form. This is a Discord limitation. Each question can have a placeholder in the input field, a minimum and maximum input, multi-line, and also the option to have the answer required.

Options

Question Title ➞ Your Question goes here
Question Placeholder ➞ The placeholder text in the input field
Required ➞ If enabled, the user has to answer this question, to submit the form
Multi-Line Input ➞Allows the user to input multiple lines
Minimum and Maximum Input ➞ Set a minimum and maximum input value for the user

Displaying the Answer

To display the answers from the user, you need to go into your Panel Settings > Ticket Options > Edit Ticket Message. In there you use the variable {create.form.x} and just replace x with the number of your question. For example, the response to Question 1 can be displayed with {create.form.1}. If you don't use this variable, the response from the user is lost.

[plain surge]

Please follow these steps

[plain surge]

Please try logging out then logging back in, then try again

[patent kelp]

alr let me try

[plain surge]

Hello 👋
Can you please send me your server name or ID

[steep breach]

Using the sync button on dashboard and re-inviting the premium bot solved the issue with sending message. However I still have 'Upgrade' button on premium bot

server id is 636144648238137354

[paper sundial]

Is there a option to change the ProfilePic of the Bot ?

[plain surge]

Changing the ticket name is premium feature, but if you'd like to try it out using the 7 days free trial, head over to Panel configs > Ticket > Ticket opened channel name

[paper sundial]

I have the Premium ...

[umbral oyster]

Thanks

[iron night]

Gave +1 Rep to @plain surge

[paper sundial]

But my role here is somehow lost

[plain surge]

The upgrade button being present on the premium bot is normal. Since you bought premium using the upgrade button on the free bot.

The option to upgrade is present on both bots

[plain surge]

Currently you can't, however a white label version of the bot is planned

[paper sundial]

How can i get my premium role back here ?

[steep breach]

Any chance I can change the payment to premium bot not free bot?

[patent kelp]

Got it fixed, thanks

[iron night]

Gave +1 Rep to @plain surge

[plain surge]

Done

[paper sundial]

ty

[plain surge]

There's no need for that as it doesn't matter which bot you purchased the premium from

[steep breach]

nvm for some reason the subscription on free bot is canceled, I just subscribed to premium bot again

[plain surge]

You just need to keep the free bot on the server since you bought it through it

[plain surge]

Did you kick the free bot?

[steep breach]

Yeah

[plain surge]

No problem 👍

[plain surge]

Yh that would cancel the subscription automatically

[steep breach]

✅

[plain surge]

Thank you fro choosing Ticket Tool premium

[gilded verge]

*Canceled but not deleted so premium is active until the end of the billing period
//i'm sorry if i interrupted 😅

[plain surge]

Ah yes
Thanks @gilded verge

[iron night]

Gave +1 Rep to @gilded verge

[plain surge]

@steep breach please read this

[paper sundial]

How can i get the premium Bot ?
I currently have the
Ticket Tool#4843
But i saw there is a premium bot with golden profile named
Ticket Tool#6207

Does the golden one have any adventage ?

[plain surge]

To invite the premium bot please follow these steps

[humble sequoia]

Inviting and Enabling Premium Bot

The first thing you will need to do is invite the premium bot, an invite can be found here

Once the bot is in your server we will head to the dashboard and manage your server. When you are managing your server, you want to head into "Server Configs" then click the drop down menu under "Select the bot you would like to use on this server" then click "Ticket Tool#6207" and then save.

[plain surge]

Premium bot advantages is being faster and more stable since it is present on less servers

You can use the premium features on the free bot normally if you wish to keep it

[cerulean marsh]

Hi. For some reason the bot isn’t saving transcripts to the specified channel, which is already set (checked through the dashboard). How can I fix that?

[gilded verge]

Hey, what error are you getting? *please send screenshot

[jade topaz]

Is there a way to have all the answers of a ticket stored in the logs?

[gilded verge]

but answers you mean as user typed content into forms?
Example:

if not, please provide an example of what you mean 🤔

[jade topaz]

Exactly like that!

[gilded verge]

oooh, then in transcript message, just add field and use the same variable, so for question 1, use {create.form.1}

ah wait, to edit this message, premium is required so there can be a little problem 😅

but you can get free premium for voting ^^ -so finally no problems

[jade topaz]

Oh! Where do I find the voting part, please?

[gilded verge]

where i sent info about voting... hmm, please wait ^^
o, there you go

Please go to #🤖│bot-spam (or to your server) and use $vote or /vote
Then vote in Top.gg and BotsForDiscord. Vote on both sites and after 12 hours do the same again.
You need minimum 6 votes to redeem premium ($vote redeem) | 6 votes = 3 days of premium

[jade topaz]

Brilliant, thank you so much!

[cerulean marsh]

Not getting any errors. The transcript message displays as expected, but the transcript itself is not saved in the channel set.

I just reset the channel in the dashboard. Seems to work fine now...

[split spruce]

ticket tool started making channels places where they weren't supposed to be (at the top of the server without a category)

i used the dashboard but nothing's changed

[gilded verge]

oh, so it could be a temporary error 🤔

[gilded verge]

how many tickets are in this category?

beacuse limit is 50 in one category
however, if it is not a problem, it means that the bot does not have permissions to the category and cannot add tickets there

[real mural]

How do I get the premium subscriber role?

[gilded verge]

done ^^

[real mural]

Thank you 🙂

[split spruce]

OHHH

i didn't know- tysm, and sorry

[gilded verge]

I'm glad I could help

[split spruce]

<3

[thin schooner]

Where is the claim button

[smoky shoal]

you have to show the button

[spring thistle]

why you guys deleted the dashboard link in bot bio

it was easier before

[gilded verge]

You have dashboard in docs page too 🤔

[spring thistle]

well

i haven't notice that

over all thanks

[gilded verge]

or on your server you can use /help, then pick Setup option ^^

[spring thistle]

alright

[idle hollow]

As a premium user, can i set the closed to auto delete after a few days?
]

[jade topaz]

Hi

Does anyone have the dashboard web address?

[gilded verge]

yep, please check Automation in Panel Configs

[humble sequoia]

https://tickettool.xyz/manage-servers

[gilded verge]

Hey @jade topaz, please check

[jade topaz]

THANK YOU

[idle hollow]

how do you do this? is tehre a guide?

also is there a way to get a role since i'm premium?

[gilded verge]

done ^^
uhm, the best is to ask on premium channels, i don't know too much 😅

[lament canyon]

@lunar solar

if i boosted the server

will u give me ticket tool premuim ?

[gilded verge]

please don't ping, rule 4 on #📂│information
as far i know, there is no premium for server boosts anymore

[gilded verge]

What exactly were you trying to do?

[jade topaz]

/setup

/panel

[gilded verge]

please run /debug 🤔

[jade topaz]

same

[gilded verge]

oh i see now... bot don't have perms and that's why

[slim nest]

Hello!👋
Can anyone tell me how to set up a multi-panel?😅
I've read the Docs, but I still don't get it xD

[humble sequoia]

Multipanels

For a more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Settings -> Panel

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[gilded verge]

please check

[slim nest]

Okay, I have to check the Dashboard again 😅

[jade topaz]

oh ty

[iron night]

Gave +1 Rep to @gilded verge

[abstract cloud]

Can someone explain to me ?

[shut bolt]

The issue isn't with the close button, it's with a button from the moderator message

Either open, delete or transcript

[jade topaz]

how do i give the bot permissions?

[gilded verge]

please make sure you ask for help on one channel to avoid confusion, you have open ticket

[jade topaz]

no one is helping me in the ticket tho

[shut bolt]

Would you mind opening a #premium-tickets? Feel free to ping me there

[gilded verge]

you opened 5 mins ago... just please be patient 😕

[jade topaz]

smh

[young anvil]

When someone opens a ticket, they can’t see it, why?

[young anvil]

?

[gilded verge]

Please go to Panel Configs->Permissions->Edit opened Ticket Owner Permissions->there add View Channel, Send Messages, Read Message History

[young anvil]

Tyyy

[young anvil]

On the website, right?

[gilded verge]

yup

[young anvil]

Ty man

[cerulean smelt]

Hi I Have A Question . I Have A Ticket With Drop Down Style . Its Fine But I Want That Everytine A Member Press Staff Apply Another Ticket Panel Send And He Can Select Between Helper , Moderator , And Builder . And Then Send A Message Of The Form By The Role They Sellected

[scenic plinth]

A panel cannot trigger another panel, or another message quite yet.

[cerulean smelt]

but i seen someone doing that

[scenic plinth]

That is not our bot.

[cerulean smelt]

is the copy of that

the name is only changed

[scenic plinth]

Thats still not our bot...

[cerulean smelt]

ok

[mystic ruin]

is there a list of custom cmds

or smth

pls ping when responded

also does the bot have a claiming option for non premium

[jade topaz]

hello, how can I enable attach files such as screenshot or link to ticket channels?

[timid hawk]

how to make many tickets in just one channel

[gilded verge]

what you mean by custom commands?
claiming requires premium

[gilded verge]

Hey, if I understand correctly, please go to Panel Configs->Permissions->Edit opened Ticket Owner Permissions->change Attach Files to \✅

[humble sequoia]

Multipanels

For a more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Settings -> Panel

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[gilded verge]

@timid hawk, can help you

[jade topaz]

Done that, but the user told me still doesn't work, I have bots above any other role

[gilded verge]

Do you have another account where you could create a new ticket on your server and check it? 🤔

[jade topaz]

I checked with another account, all works now, sorry for bothering

[sweet sigil]

is ticket bot still down?

[rustic gale]

It shouldn't be.

[sweet sigil]

i try set up my ticket bot in my server said The application did not respond

[rustic gale]

Try using the /debug command, that usually lets us know what's wrong

[sweet sigil]

said that exact same thing

[scenic plinth]

Have you tried allowing the bot to send messages...

[sweet sigil]

what do you mean

[alpine mural]

Hi

[fathom basin]

can plz some one change my name on this server? i need "Comeback play"

[umbral tulip]

Wtf

[fathom basin]

what problem?

[umbral tulip]

Why you want to have this name on server?

[fathom basin]

cus have some problem with that

[oak rock]

oii

como que eu faço para adiquiri o hacker

para o pbbr

[split edge]

Having trouble with my ticket make-up. ive configed it in the dashboard to look like that but when i create a ticket in discord, it cuts off the last part

[rustic gale]

She means that your bot is missing the Send Messages permission in the channel where you're trying to do /debug

That's why you get the error.

It's missing several other permissions as well

You should be able to see which permissions it's missing after you give it the Send Messages permission and use /debug again

[rustic gale]

Without premium, the character limit is 250 characters.

[jaunty bison]

The tickets that make them members are public, everyone can see their tickets..and I don't know how to do it, plus they also have access to write

[rustic gale]

Please use the /debug command in one of those tickets

Sorry, you're already in a ticket

[humble sequoia]

━━ moved to ticket ━━

[jade topaz]

Hello, how can I set up the bot in multiple channels?

[jade topaz]

I like the #📌│automated-support , is there any way I can implement this into my server?

[jade topaz]

Hello, I believe in the dashboard you just click send the channel

[jade topaz]

I got it. Thank you.

[iron night]

Gave +1 Rep to @wary holly

[grim urchin]

olá,gostaria que alguém resolvesse meu problema,comprei p minecraft e esqueci de por meu emal,alguém me ajuda por favor

[humble sequoia]

⚠️ Você está no lugar errado

Nós oferecemos suporte para o bot de Discord Ticket Tool, então não podemos ajudá-lo com qualquer outro problema que você tenha.

- Certifique-se de entrar em contato com a equipe de suporte apropriada para solucionar seu problema.

Se você não possui nenhuma dúvida sobre o nosso bot de tickets, por favor feche este ticket.

[kindred gate]

are you making each one a different ammount?

[sand anchor]

So.. this where I can ask questions?

Can anyone give advice on this error? It's not for all tickets. Just some. Can't figure out why

I have all the perms in server to do this. I can do it in other tickets. Just randomly not some of them

[rustic gale]

Its not your permissions

It's the bot's permissions

[sand anchor]

Ah? Is there something particular that's breaking with the bot in random tickets?

That I can, maybe, just reset easily?

[rustic gale]

Did you set up different transcript channels for different tickets?

Head to the #false-ban-transcripts channel and try using the /debug command there

[sand anchor]

Yep. Multiple channel categories, with the associated transcripts that go into the appropriate one

[sand anchor]

Ah ha. I'll try that

[abstract cloud]

Why does it go like this

[rustic gale]

That's very weird.

[rustic gale]

Why does what go like what?

[sand anchor]

Well perms are there.. urgh. I'll have to ask our actual tech person to dig into dashboard. Appreciate it

[abstract cloud]

idk

[abstract cloud]

it's not beautiful

Why is it like this?

[rustic gale]

It's not beautiful...?

Try changing the number of buttons per row and sending it again

[abstract cloud]

it does not change anything

I put 10 everywhere

[abstract cloud]

...

[rustic gale]

Try 4 buttons per row

[abstract cloud]

ok !

[abstract cloud]

thanks !!

[iron night]

Gave +1 Rep to @rustic gale

[toxic hound]

Hi! Im having this issue with a ticket I’m trying to transcript. It was working fine this morning and no permissions were touched, and when i do /debug everything is checked. (Its only doing this in that ticket)

[weary wave]

how can i create a automated support system like this #📌│automated-support

[rustic gale]

That's Sapphire, a different bot

[rustic gale]

Try transcripting it to a different channel just for the sake of testing

[weary wave]

Legend, ty

[lilac helm]

When claiming premium with voting, do I have to have the Premium bot in my server?

[rustic gale]

No

[lilac helm]

How does it work?

[rustic gale]

How does what work exactly?

[lilac helm]

$vote claiming.

[rustic gale]

When you have enough votes, you use $vote redeem and the bot will Direct Message you a key.

[lilac helm]

Fun, a key!

[rustic gale]

Copy that key and use it in the dashboard to redeem the time.

[lilac helm]

So it is like a code?

[rustic gale]

Yes. A code

[lilac helm]

So why are there 2 bots if @pseudo glen can do the stuff the other bot can do?

[rustic gale]

Because @humble sequoia is in fewer servers, so it's faster and more reliable

[lilac helm]

What I thought, thanks for the help!

[sweet rampart]

Hello. Transcripts in my server isn't working properly.
Its showing that Transcript saved in #deleted-channel. (1st pic)

I double checked my dashboard and it shows that the transcript channel is still there (2nd pic)

I also tried changing the transcript channel to a different one but is still providing the same result.

[hollow fossil]

me as well, i received a message that they are looking into it

[sweet rampart]

I see. I hope it gets fixed soon

[rustic gale]

If you're wondering about a transcript issue that started recently, it's related to a recent bugfix and the developer is looking into things. Please be patient. In the meantime, consider enabling the Two Step Close and Two Step Ticket settings for your tickets, to make sure they're not automatically deleted without transcript.
We regret any loss of information caused by this incident.

[solid stream]

Transcripts fixed.

[rustic gale]

@spare crag @coarse dock @pallid pike Can you please confirm that transcripts are working correctly again?

[spare crag]

They are indeed

[rustic gale]

Awesome

[spare crag]

Thanks for the quick work y'all!

[pallid pike]

Mine are

[rustic gale]

Glad it's resolved

[coarse dock]

Working now. Thanks for fixing it quick