🆘│community-support

[pale pilot]

Do you still have premium?

@fickle canyon what exactly does the bot say when you use a / command?

like /debug

[fickle canyon]

,,The application doesn't respond,,

[pale pilot]

Okay, could you please #🎫│make-a-ticket and send me a server invite there?

[granite pawn]

Hello, I try to disable some role to see ticket, but it didn't work any suggest? where I should set

[noble prawn]

hello

what does this mean > System Failure: Unable to convert color to a number.

[thorn pasture]

Hey on a estemit how long does it take to get you reward

[jade topaz]

سلام عليكم

[gaunt lodge]

Hello

For some reason the ticket bot is not responding to any of my commands. It says "interaction failed"

[full hare]

Why? It was given all permissions in this channel

[pale pilot]

can you open a ticket please

#🎫│make-a-ticket

[full hare]

Yes I can

[pale pilot]

nevermind, I can see the debug you requested. The bot is missing some permissions. It can see the channel, but it cannot send any messages

[crisp quarry]

hallo i need help, i have some problems with slash commands. can i disable slash commands?

[pale pilot]

in your server settings, go to integrations and find ticket tool. There you can disable and limit the usage of slash commands

[crisp quarry]

okay i will try it thanks

[jade topaz]

.

[crisp quarry]

it dosn´t works. i have blocked the commands for all channels, but i can use the slash command also in every channel. the bot has no permissions in this channel and i can still use the commands

[pale pilot]

Reload discord. Otherwise I think you did not set this up correctly or admins override this permissions, though I don't think they do.

[crisp quarry]

the bot is realy funny. i disable the "setup" command so i can´t use it with the prefix but i can used it with slash.

[crisp quarry]

i had restart DC and i am the only admin

[pale pilot]

nevermind, admins can indeed use all commands

[pale pilot]

I'll bring that to our developers attention

[crisp quarry]

[crisp quarry]

it will be very easy to make a button in "Command Configs" the en- or disable the slash. i also had use this by mee6 bot.

[livid leaf]

موجود دعم؟

[red sail]

hello

@pale pilot

[pale pilot]

No

[red sail]

I need to transfer the premium to the bot from a server to another server ? Does it work or not?

[pale pilot]

Please read the rules, pinging staff is not welcome

[red sail]

i have a problem bro ?

you can help me or no?

[pale pilot]

I'm busy right now, so no. That's why you wait for someone to answer your question instead of pinging one specific member

[red sail]

ok bro See your way

[gleaming sonnet]

How do I add multiple buttons to 1 embed? Similar to what we see in #🎫│make-a-ticket here

[humble sequoia]

Multipanels

For a more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Settings -> Panel

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[humble sequoia]

We would love to help you, but if you don't tell us what you need help with we can't help you :(

[thorn pasture]

Hey guys I have been waiting since 8 and still nothing do you think something is wrong

[jade topaz]

Hey, I have a problem with a bot. When creating a ticket, unfortunately, all users see this ticket

[rustic gale]

Waiting for what?

[thorn pasture]

For the free fruit

[rustic gale]

This is not a fruit server

[thorn pasture]

No not that

I have been waiting in a ticket lobby but I still have not gotten any response

[rustic gale]

We can't help you with that, sadly

[thorn pasture]

Ok

[rustic gale]

Being here is like asking the telephone company why the pizzeria won't pick up the phone

[thorn pasture]

Lol

[jade topaz]

do you have problem 1 question?

[fair crescent]

how do i make it where certain roles only can close and open and see tickets?

[languid fable]

How to use tags?

[jade topaz]

Read the documentation

[languid fable]

where is it?..

[jade topaz]

#📂│information

[languid fable]

It brought me to a command named $help faq. But there is no commands for tags

[jade topaz]

https://docs.tickettool.xyz/dashboard/tags

[languid fable]

oh thanks

[jade topaz]

Np

[fallen tendon]

hello! the panels i've created for each dropdown item won't show up after selecting an item, instead it instantly creates a ticket. i wanted to do something similar to what you have in your automated support's FAQ. am i doing something wrong?

[rustic gale]

You're not doing anything wrong, there simply is no such feature

The bot in #📌│automated-support is a different bot.

[fallen tendon]

oh ok! thanks for the fast reply

[iron night]

Gave +1 Rep to @rustic gale

[full siren]

hello. Is there a way to make a ticket open its own thread?

after being sent to the support text channel

[loud fjord]

help

[rustic gale]

This question 100% deserves clarification

[jade topaz]

Hello can someone help When making a ticket no message is displayed inside new ticket

[dark wagon]

Can someone help me to add multiple reaction roles?

[pale pilot]

Ticket tool is not a reaction role bot

[dark wagon]

im trying to add diferent reactions for diferent tickets

just like this

[pale pilot]

Ah

[humble sequoia]

Multipanels

For a more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Settings -> Panel

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[pale pilot]

It has nothing to do with reactions, nor roles, that's why I was confused 😅

@dark wagon

[supple badge]

I want to know the bot has a option in the free bot for sending transcripts to a defined channel?

[uncut bone]

I don’t know if this question has already been answered or if I made a mistake myself, but my screenshots after transcript the ticket don’t normally save

and I can't see screenshots when I open the saved ticket

I used different browsers but the error is the same

[rustic gale]

Of course. Look in Panel Configs -> Transcript

[rustic gale]

The transcript only saves the link to the file. The file itself no longer exists because it was sent in a channel that's now deleted

[uncut bone]

okey, thx

[iron night]

Gave +1 Rep to @rustic gale

[humble sequoia]

https://nohello.net/

[fallen tendon]

hello! when selecting an item in the dropdown menu, can the selected item show in the ticket, so we know why a user has opened a ticket?

[golden shoal]

How can I prompt a new Category like SUPPORT TICKET when someone reacts to my Create a ticket button

[zinc sail]

I want to assign the tool to a channel but it only lets me assign it to roles, what am I doing wrong?

[open minnow]

link dashboard

[humble sequoia]

https://tickettool.xyz/manage-servers

[old steeple]

Why I am getting this error while I've a value in the embed field.. Is it because I lost my premium plan?

[pale pilot]

I think that refers to the form options. Check if you have set a title there

[timid robin]

hello

how to check person who closed or deleted ticket

who know

[rustic gale]

It's not something you can check retroactively

But you can enable logs for it

[humble sequoia]

Logging Options

With Ticket Tool, you can customize the behavior the bot takes when logging your tickets! For editing these options follow these steps:

Dashboard ➞ Panel Configs ➞ Logging Options

Logging Channel
Here you will define which channel @humble sequoia will save the Logs in (ticket created/deleted/closed, etc.)

Logs you can save:

➞ Ticket Created ➞ Logs when a ticket is created
➞ Ticket Closed ➞ Logs when a ticket is closed
➞ Ticket Opened ➞ Logs when a ticket is opened
➞ Ticket Renamed ➞ Logs when a ticket is renamed
➞ Ticket Deleted ➞ Logs when a ticket is deleted
➞ Transcript Saved ➞ Logs when a ticket is saved

Select with (disable) or (enabled) which logs you would like

Below you can see an example of what the Logging Options will look like:

[balmy grove]

Hello, I subscribed to the bot and wanted to use the Time Schedule function, but it doesn 't work, although I did everything, set the time schedule and so on, what should I do?

[rustic gale]

How is it failing?

[marsh tapir]

On my discord when tickets are closed its no longer being moved to the specified closed category. It remains with the open tickets.

Im also unable to move these manually to that category.

[quick bone]

that means the category is probably full

[marsh tapir]

what the max number

[quick bone]

50 channels in one category

[marsh tapir]

thank you @quick bone

[iron night]

Gave +1 Rep to @quick bone

[quick bone]

nws

[fervent hull]

hi

[humble sequoia]

https://nohello.net/

[plush mason]

how do i change the "to create a ticket" text?

[humble sequoia]

**Panel Message**

The panel message is where people react to make a ticket. To customize it head over to your Dashboard --> Panel Configs -> Panel -> Edit Panel Message

[rustic gale]

@plush mason See above

[plush mason]

tysm! 🙂

[umbral tulip]

Hi guys i create ticked but ticked not visible

[rustic gale]

Click here

[umbral tulip]

I click and nothing

Bc this ticket no in the all server

[short badge]

Is there any functionality in the bot to send a closing message that maybe DMs the user or something that the user can still see even if the ticket is closed out?

Otherwise the ticket sits open for a day or two if the user never responds. Just would help keep our ticket queue cleaner if theres something to help with this that I'm not seeing

[rustic gale]

It's premium only

I'm not sure if it sends DMs though

I'd have to check

[short badge]

We have premium

I'm just not sure what feature you're referring to

[rustic gale]

$pc @short badge

[humble sequoia]

Premium Check

I was unable to detect a premium server for @short badge.

Found 2 servers in total and 0 with premium and permission

[rustic gale]

It doesn't DM

The feature i mean is the custom automations in Panel Configs -> Automation

[umbral tulip]

I find answer. Yestarday i add bot for anti-crash and he blocked actions ticket tool

[short badge]

Ah the "Send Direct Message when ticket closed"?

[rustic gale]

No

Below that

Automation Editor (ALPHA TESTING)

[frozen chasm]

Hello, how is this? such categories to choose from under the ticket?

[short badge]

Hmm still doesn't seem to fit what I'm hoping for unfortunately unless I'm missing something

[rustic gale]

You can use it to send a tag pinging the ticket user after a period of inactivity.

[drowsy tide]

How do I hide imbeds in the ticket message?

[rustic gale]

DMs are not implemented, but you can do a mention

[rustic gale]

With premium, you can remove the embed

[drowsy tide]

is their any way to hide it? like a code?

[rustic gale]

There's a button that says Remove Embed

[jade topaz]

What permissions does someone need so they can use the bot’s settings?

[rustic gale]

In the Panel Configs -> Ticket -> Edit Ticket Message menu

[rustic gale]

Server owner, Administrator, or a dashboard role

[humble sequoia]

Dashboard Roles

Any role you put there will have full access to the ticket tool dashboard. The server owner and users with admin permissions already have access to the dashboard.
Be careful of which roles to put here

Jan 21, 2023, 12:21 AM

[jade topaz]

Thanks @rustic gale

[iron night]

Gave +1 Rep to @rustic gale

[drowsy tide]

yes but is there a variable that can hide the embed code while still letting the imbed work?

[rustic gale]

I have no idea what this means

[drowsy tide]

when someone creates a ticket it says {xyzcodewhatever} is their a way to hide that?

[rustic gale]

What's your server's ID? I'll take a look at your settings

[solid stream]

If you have premium you can just delete the embed.

It doesn't need the embed to work.

[coarse trench]

i upgraded to the premium version, but my tags are still getting cut off after 250 characters when i use the tag command in my server. i have not invited the premium bot to the server yet, as i just did the upgrade - do i need to have the premium bot in the server for the tags to work past 250 characters?

[rustic gale]

Look in your dashboard and check which premium status is displayed there

[coarse trench]

What specifically am I looking for? Sorry

[coarse trench]

It's still in trial version. Do I need to skip the trial to get access to those features?

[drowsy tide]

How do I get rid of this but keep what it does?

[rustic gale]

It doesn't do anything

Especially not the way it's written

[rustic gale]

No

[outer forge]

@drowsy tide

[coarse trench]

Any idea what I need to do to fix the issue? Do I need to invite the actual premium bot to the server for it to take effect?

[rustic gale]

That's very strange.

[coarse trench]

I tested it on old tags and made a new tag, all of them seem to be cutting off

[drowsy tide]

It does

[rustic gale]

It really doesn't

I'm staff, i know

[rustic gale]

Definitely a bug.

[solid stream]

Tags are currently cut off

Give me a moment

[solid stream]

Give it a try now

[coarse trench]

No change

[solid stream]

Yup.. I see what i did wrong..

I removed the limit for everyone BUT premium...

sec

[solid stream]

Here we go

[solid stream]

Did that work?

[coarse trench]

Working now! Thank you!

[solid stream]

[jade topaz]

I need my Xbox droppers to see tickets what perms should I set?

[opaque berry]

hi guys

how do i check my server's subscription? its for Karafuru

[placid sparrow]

Hello, how can I activate the bot for people who give tickets?

[pale pilot]

@little spruce please don't send any transcript files in here

[white knot]

How do i enable the claim ticket system?

and how do i make it send the moderator message in a logs channel, so i can view the transcripts whenever i want?

[slender minnow]

Claiming is a premium feature.

[humble sequoia]

How do I set a transcript channel?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to grant access to
4. Open the Transcript options menu
5. Using the Transcript Channel selector, pick the channel you want your transcripts to be sent to
6. Save changes

[white knot]

ah, okay

[twin vector]

hello community support im trying to reopen a ticket i accidentally closed but when i do /open closed-1092 i get this https://gyazo.com/579ef0340aee8d6a20e039babd26cbd8

[stable jacinth]

السلام ورحمة

[twin vector]

what?

[stable jacinth]

🇸🇦.

[smoky basin]

Have you closed it already?

[twin vector]

yes im trying to reopen it

[smoky basin]

Have you got the option to open it

Re-open

[robust sandal]

Peace and mercy

Arabic (ar) → English (en)

[twin vector]

not that im seeing in ticket transcript

onyl shows link to direct transcript and the .html

[smoky basin]

You need to set the transcript to the separate channel

[twin vector]

so i have a channel that is just for transcripts

[smoky basin]

And they don’t go through to that channel?

[twin vector]

so a ticket opens in its category, this was a quest ticket so it opened in quest, when it closed it went to the ticket-transcripts channel

@covert swallow can u assist?

oh i see, so when i close a ticket it gives me option for transcript open and delete, i can only open it from there, once i hit delete and it saves transcripts and removes the ticket, it cant be reopened

[turbid eagle]

any german support there?

[slender minnow]

$deticket

[humble sequoia]

Deutsches Support-Team

Wenn du Hilfe vom Deutschen Support-Team erhalten möchtest gehe in #🎫│make-a-ticket und öffne durch einen Klick auf den :flag_de: Button ein Ticket.

[jade topaz]

hello

[fallen mulch]

Hello, I want help

How do I make lots of buttons

Example

Do I need premium?

[solid stream]

No

[fallen mulch]

what

[solid stream]

Sorry, No, you don't need premium

If you search the docs for multi panel you should find what you need.

[fallen mulch]

Thanks

[jade topaz]

hi kann mir jemand bei der einrichtung helfen der bots

[dim orbit]

how do I make it to where people other than me and mods can open the ticket?

Its not working

[jade topaz]

If I redeem key now after how much time it expire

[lunar solar]

Depends on how long the key was issued

[jade topaz]

I mean I redeem it through $vote redeem but didn't use in dashbord then it will expire ??

[jade topaz]

When I close a ticket it deletes itself? I want to to stay under the status of closed!

[dim prawn]

Does anyone know if there is a way to see how many tickets a person has claimed ?

I found it

[jade topaz]

Hello

The Ticket Tool bot won’t respond to any of my commands

Can anyone help me Ive tried looking for this button error thing but I still cant seem to fix it.

Same issue

[scenic plinth]

The button you have for your create ticket button is one that cant be used.

[jade topaz]

I’m getting this issue trying to setup the bot

[jade topaz]

I changed the button look but It still isnt working.

Its like bullying me

[solid stream]

This error is for another button

Likely Close Ticket

[jade topaz]

Theres nothing wrong with the Claim or Close.

[solid stream]

Doesn't look like it's them.

What action are you doing>?

and what's your server id?

[jade topaz]

Im just trying to open a ticket in my own server and it says that.

And my server ID is: 1054079029906522163

[solid stream]

Doesn't make alot of sense

I'm not seeing anything wrong.

[jade topaz]

It finally stopped glitching after awhile now, Its running fine now 👍

Bot mustve messed up a few times ig

[solid stream]

Well, it's odd

because the configs on your dashboard are nothing like what you're showing.

[stiff tiger]

If i add a mod to my ticket system, will they be able to see old tickets or just the new ones that come after they are added?

[rustic gale]

Depends on what you mean by add a mod

[stiff tiger]

so mods did not have permissions to see tickets and then we changed the permissions.

[deft kiln]

Hey all, we've got a Bot Error for our server, directs us to the server settings to check the premium settings, but the problem is that we have no premium bot to remove, we've only ever had the free one. Is there any way to fix this other than kicking/reinviting the bot?

[rustic gale]

That again depends on what you mean by changed the permissions

[rustic gale]

Kicking and reinviting the bot will not help, in fact

In Server Configs there's a dropdown menu where you can select either the free bot or the premium bot

Make sure the free bot is selected there, and make sure the free bot is in your server

What's your server's ID? I'll take a look at your settings just in case.

[deft kiln]

Coming up!

440211831064231944

Main issue is we're not able to click on the dropdown menu at all, it has the free bot selected and we can't click on it to change it

[rustic gale]

Do me a favor and check whether the bot version in your server is @pseudo glen or @humble sequoia

[deft kiln]

It's the primary bot

[rustic gale]

Can you send a screenshot confirming this?

[deft kiln]

In mutuals it shows as the primary bot from here

[rustic gale]

That's really strange. I suggest to #🎫│make-a-ticket

[deft kiln]

Will do, thank you! Second question I've asked and the response time here is amazing 🙂

[slow cargo]

Hey guys, i'm new to ticket tool, i think i managed to configure it right.. i have a question, don't know if it can be done! When someone opens a ticket, in the ticket channel it shows the members who have access to it, i wanted to know if there's a way to hide those members from the user, just not showing who is administrating the server? thank you 🙂

[worldly lake]

when i try to open a ticket it keeps saying interaction failed

anyone know how to fix

[jade topaz]

Tickets aren’t transcripting just closed and deleting

[silver cypress]

Do y’all know anything about the forza accounts ?

[misty thorn]

I am also experiencing several issues.

1. My ticket tool integration is not responding
2. When I try to sign into my ticket tool dashboard on tickettool.xyz the dashboard doesn't load and the manage-server view just reloads even though I selected my server

[silver cypress]

It says the info was incorrect on both ones I just bought

[rustic gale]

If only!

Tickets are channels like any other. You can't hide a channel's user list. You can't hide a ticket's user list.

If Discord ever implemented something like hiding a channel's user list, i would be very happy.

[solid stream]

Jump on over to #premium-support

[rustic gale]

There's a pinned post in this channel with some notes on solving this issue. Check them out and tell us if it helps

[rustic gale]

This is not the correct server for that. This is the support server for a Discord bot called Ticket Tool.

We don't know where you can find support for the issue you have, so don't ask us about that.

[frank pond]

Hi , please link the dashboard.

[humble sequoia]

https://tickettool.xyz/manage-servers

[autumn oriole]

Nope

[limpid prawn]

Я тут русс если что

Kick me please

[drowsy tide]

Is it down?

[gilded verge]

Nope, everything works but is there any problem with the bot on your server?

[drowsy tide]

It says this interaction failed

[gilded verge]

bot is online on your server?

[autumn oriole]

There is no portguese support ticket? Why?

[drowsy tide]

Is the bot down?

[gilded verge]

why are you asking again? I answered earlier

[drowsy tide]

It worked then stoped

[gilded verge]

.

[stoic flicker]

Is there a way where you can update mass amount of tickets, for a example adding people to 30 tickets at one time

[tardy zenith]

I collected a number of votes, and I collected and the bot gave me a code for five days, where do I put this code?

[slender minnow]

Server dashboard > redeem button under your server logo

[tardy zenith]

Ok, can you explain in the form of pictures?

[slender minnow]

https://i.imgur.com/3m18Q9j.png

https://i.imgur.com/pLbHbxA.png

[tardy zenith]

Ok, I put the code, how do I enter the boot primer?

!!

[slender minnow]

boot primer?

[tardy zenith]

Yes

It gave me 6 days, how do I put it into a server?

...

[slender minnow]

that server now has 6 (or 7) days premium

[tardy zenith]

ok where is the bot??

Not a server, and how do I get it to a server??

It gave me time now, I have to add the premium bot, or I just opened features, I expect I have to add

[humble sequoia]

Inviting and Enabling Premium Bot

The first thing you will need to do is invite the premium bot, an invite can be found here

Once the bot is in your server we will head to the dashboard and manage your server. When you are managing your server, you want to head into "Server Configs" then click the drop down menu under "Select the bot you would like to use on this server" then click "Ticket Tool#6207" and then save.

[slender minnow]

Refer above ^

[tardy zenith]

Where is this talk because I can't find it

[stoic flicker]

Hello, Is there a way where you can update mass amount of tickets, for a example adding people to 30 tickets at one time??

[tardy zenith]

.

[slender minnow]

what talk?

[tardy zenith]

.........

I need sup Arabic

[slender minnow]

$articket

[humble sequoia]

فريق الدعم الفني العربي

عميلنا العزيز ان كنت تبحث عن مساعدة يرجى فتح تكت خاص بفريق الدعم الفني العربي
اذهب الى#🎫│make-a-ticket
ثم قم بلضغط على الايموجي الاتي (🇯🇴)

[jade topaz]

Help fast

[stone surge]

How do I make it so theres multiple buttons like this

[humble sequoia]

Multipanels

For a more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Settings -> Panel

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[jade topaz]

????!!!!

[lunar solar]

It tells you how to fix the problem in the error message?

[jade topaz]

Panel

[green sail]

Hello, my admins cannot view the tickets coming in but can access dashboard

This is my first time using tickettool… what changes do I need make on dashboard to grant them permission? @

They have full administrative perms on Discord

[pale pilot]

they might not see it because of discords new "Browse Channels" feature. Have them follow the category where tickets are created

[jade topaz]

Hello, I'm have a problem, i try to set a category for the ticket but it say **This interaction failed **

[green sail]

They follow the category as well

[rustic gale]

Do you see them in the user list of the tickets?

[tidal tendon]

someone that could help me setting up the ticket tool in my server? I've done everything accordingly but it doesn't show up, I created a ticket here but waiting time could be long 😦

[simple owl]

How is mention roll in ticket

@rustic gale

i need helping

[humble sequoia]

Mentions

Within all the messages the bot sends (both embeds and text) you can mention either channels, roles, or even users, these mentions will only send a notification to the user if they are used within a text field, e.g: a role mentioned in an embed won't ping at all the users who have that role.

For mentioning a role you can use one out of three options:
{@Role Name} ➞ Which is Case Sensitive.
{RoleID} ➞ Replace RoleId with the Id of the role you are trying to ping.
<@&RoleID> ➞ Discord's native syntax to ping roles.

<#ChannelID> ➞ Mention a channel by its ID.
<@UserID> ➞ Mention a user by its ID.

[rustic gale]

Don't ever ping me again

[jade topaz]

how to make so only someone with a role can open a ticket

[rustic gale]

Head to Panel Configs -> Buttons -> Create Ticket

Add everyone to the disabled roles, and add the allowed role to the allowed roles

[jade topaz]

can i make it say like "Youu need (Role name) to make a ticket" When some1 without the role presses the button

[rustic gale]

Not possible

[jade topaz]

How do i make something like this

it's like?

[rustic gale]

What's your question?

[rustic gale]

Check this out

[humble sequoia]

Pop-up Forms

A Discord Form lets the user answer individual questions in a pop-up Form, which then displays the answers in the ticket message. This can save time if you already know what you want to ask the user.

Setup Forms

Forms can be enabled under Panel Settings > Form Options > Edit Forms Options. In the new pop-up window, you can now enable and edit your own Form.

Form Options

You can add up to 5 questions in the Discord form. This is a Discord limitation. Each question can have a placeholder in the input field, a minimum and maximum input, multi-line, and also the option to have the answer required.

Options

Question Title ➞ Your Question goes here
Question Placeholder ➞ The placeholder text in the input field
Required ➞ If enabled, the user has to answer this question, to submit the form
Multi-Line Input ➞Allows the user to input multiple lines
Minimum and Maximum Input ➞ Set a minimum and maximum input value for the user

Displaying the Answer

To display the answers from the user, you need to go into your Panel Settings > Ticket Options > Edit Ticket Message. In there you use the variable {create.form.x} and just replace x with the number of your question. For example, the response to Question 1 can be displayed with {create.form.1}. If you don't use this variable, the response from the user is lost.

[jade topaz]

how did you implement premium?

[rustic gale]

I'm still not sure what you're asking. What do you mean by «implement»?

[jade topaz]

I'm just using a translator

[rustic gale]

Write in a language you know. We will translate it for you

Please be clear and detailed. Otherwise we couldn't give you the help you look for

[jade topaz]

ok

я хотел бы узнать как сделать премиум функцию как Ticket Tool

[robust sandal]

i would like to learn how to make a premium feature like Ticket Tool

Russian (ru) → English (en)

[rustic gale]

This is not a support server for making Discord bots, this is a support server for using Ticket Tool. You would do better joining a Discord developer server and asking there.

[wide prism]

how do i make the dropdown option work

so i made it but when i send it, it only sends the first option and not the rest

[solid stream]

Make sure your dropdowns have a different panel on each.

Here

If these are the same they will be filtered.

[wide prism]

does it matter what it is?

[solid stream]

just pick any of your panels.

[wide prism]

i only got 1 panel

[solid stream]

Then you can only use 1 dropdown option

[wide prism]

ight

[solid stream]

why would you have multiple dropdowns for 1 panel?

They would all open to the same place.

[wide prism]

ight ty

[solid stream]

I help this dude and then he starts trash talking in dms..

wtf?

[scarlet mango]

Hey the images are not showing up on the panel or ticket messages. Any help?

[odd dragon]

I went over the limit on tickets and can't get back to opening them

[indigo basin]

How do I create a technical assistance ticket on my server?

[rustic gale]

The images may have gotten deleted, or you may be linking them incorrectly, or your server may have lost premium

I recommend making a ticket to get more specific help

[rustic gale]

What do you mean you can't get back to opening them? Do you see an error message? What does it say exactly?

[rustic gale]

Check out the Setup Guide in #📂│information

Check out the Setup Guide in #📂│information

[random skiff]

hi, anyway to fix when u right click on direct transcript, that it stops trying to open the link, and instead make it give me options

[echo path]

why don't you put languages ​​in the bot?

[stable furnace]

question
the automated support says this is in Server Configs -> Blacklist roles
but my blacklist roles are empty, yet my some of my users cant open tickets

[rustic gale]

It may also be because you made the Create Ticket button support-team-only

Or because you added disabled roles for it

The Create Ticket button's settings are in Panel Configs -> Buttons -> Create Ticket

[stable furnace]

cool, ill give that a look
cheers mate

[bright mural]

Hello

Someone help me?

[humble sequoia]

We would love to help you, but if you don't tell us what you need help with we can't help you :(

[autumn oriole]

What is the problem?

[rain zenith]

Hello
I installed ticket tool in my channel
But I have a problem
All the tickets that are opened are moved to the top of the server, while I have placed the channel ticket tool at the bottom of the server.
And the channels of my server are also moved downwards, and it has caused the server to become unorganized.
Please see the screenshot.
Can anyone help me?

[jade topaz]

create a category and place it in the end. go to the dashboard and change the settings in "tickets opened in" to the category you just created

[merry parrot]

Hello, Im trying to create a claim button for two of my tickets but they arent showing up (the button is enabled) what should i do?

[silver acorn]

@solid stream

[rain zenith]

Thank you
I had made a category
But I have to make more
Because more than 50 tickets cannot be placed in each category

[iron night]

Gave +1 Rep to @peak gyro

[jade topaz]

claiming is a premium feature

[rose pike]

Hello

each vote gives me 12h premium

If I have for example 12vote I will get a code for 6d or I will need to redeem anew code every 12h

[rancid sandal]

Hey, how do I add more buttons? I.e I want a button that says support and other that says partnerships. How does one add what? Cant see it on Panel configs

[jade topaz]

thats multipanel feature if im not wrong.

[jade topaz]

hope this helps!

[rancid sandal]

Awesome, thanks!

[merry parrot]

Why doesn’t it say that on the site then?? You’d think with everything else thats labeled they’d label that too

[jade topaz]

it does show it's a premium feature tho lol

even on the site it's marked as premium :3

[merry parrot]

Its not for me

[autumn oriole]

Screen shot ?

[autumn oriole]

Lol its for button create a ticket

You must go here [panel settings-claiming first picture

@merry parrot

[graceful pawn]

Hi
so im kinda confused on how the drop down system works
On the website it shows all the dropdowns but in my server it shows only one

did i do something wrong?

[jade topaz]

youve definitely messed up somewhere because the main panel shows "claims" as the na.e

can you show what panel are you adding the dropdowns to?

[graceful pawn]

it says claims

[jade topaz]

i might be wrong. but can you try making another panel and then add those dropdowns again?

[graceful pawn]

alr gimmie a sec

[jade topaz]

basically the main panel (A)
• Make another panel (B)
• Make another panel (C)

Enable the dropdown option in (A)
Add (B) and (C) as the options in the dropdown

[graceful pawn]

so i need three panels for one?

[graceful pawn]

i think i understood

[jade topaz]

OHH I THINK I REALISED.

[graceful pawn]

;-;

[jade topaz]

read the first line "a panel can only be used on one item at a time"

[graceful pawn]

i read that

[jade topaz]

"using it more than once will result in other items not showing"

[graceful pawn]

i didnt understand what it meant

[graceful pawn]

ohhhh thats what they meant

[jade topaz]

right right look on the right side

[graceful pawn]

yea i got it thanks dude your a life saver

[jade topaz]

in this one

<3 🤝

[graceful pawn]

thanks @jade topaz

[iron night]

Gave +1 Rep to @peak gyro

[graceful pawn]

yep got it, it shows two panels now W

[jade topaz]

:yay:

[graceful pawn]

[real nymph]

Uhm apparently the bots message will only show to me but it doesn’t say only you can see this idk if there just trolling me though

[spring thistle]

is embed editor requires premuim?

[jade topaz]

wdym? send a ss

[slender minnow]

Depends on what type of editing you nee

need*

you can edit the embed text, but not the footers and stuff

[jade topaz]

or add / remove an embed (prem features)

that wasnt a question sorry if it sounded like that i was just answering the embed question

[real nymph]

What I see vs what they see

[real nymph]

First ss is what I see second is what they see

Wait wrong ss

Well they see no boy message yet I do

Bot

[jade topaz]

they probably have a role that does not allow you to see the message history of the channel

[real nymph]

Oh that’s probably why

[jade topaz]

yeag

lmk if they are able to see the channel!

[real nymph]

Kk

[spring thistle]

i want to edit Author Image URL but it won't let me type

[jade topaz]

ye you can't edit that

thats a premium feature eek

[steep garden]

hello

i have problems

[jade topaz]

elaborate

[steep garden]

the bot is leave of my server

[jade topaz]

huh?

[quick bone]

if you mean the bot is no longer in your server then you've probably kicked it by accident

[steep garden]

mm okey

thank u

[quick bone]

just reinvite it

[slender minnow]

iirc its a premium feature

[jade topaz]

can you respond in my ticket #1067117240429842482 please

[slender minnow]

Someone from the team will respond to your ticket soon. I'll be offline in a few minutes or so 🙂

Also, please refer to #📂│information rule no. 4

[jade topaz]

Okay my question was only - Under "Account Information" edit the discord ID field.

I'm not able to do that

[slender minnow]

what are you trying to edit?

[jade topaz]

discord ID and user

[slender minnow]

and the subscription is through discord?

[jade topaz]

it's fixed

[slender minnow]

issue?

[jade topaz]

support team helped me in ticket

[jade topaz]

how can i make people not be able to talk in the ticket at all, like they have to wait for a staff member to unlock their ticket manually

[rustic gale]

I don't think there's a feature like that

I believe it would make a good suggestion for #1019685143046279208

There's some workarounds though

Here's what i would do:

• Deny the Send Messages permission from the ticket user's opened permissions
• Remove the View Channel permission from the Additional Roles opened permissions
• Create a role called Can Write in Tickets and add it to the Additional Roles
• When a staff member is ready to unlock the ticket, add the Can Write in Tickets role to the ticket user

If you're not using the Additional Roles for anything else, that works

[jade topaz]

how can i do that

[rustic gale]

How can you do what?

[jade topaz]

Deny the Send Messages permission from the ticket user's opened permissions

• Remove the View Channel permission from the Additional Roles opened permissions
• Create a role called Can Write in Tickets and add it to the Additional Roles
• When a staff member is ready to unlock the ticket, add the Can Write in Tickets role to the ticket user

im autism so i dont get it

[rustic gale]

Well. Setting up ticket permissions is done in the Panel Configs -> Permissions menu

[jade topaz]

and do what

[scenic plinth]

Well if you read instead of spamming, you would know that it is just a way to give back and access a few select perks. You dont get premium buy purchasing it through our server.

Guess he didnt care after that, heaven for bed someone doesnt pay attention to him for 5 minutes.

[rustic gale]

If you need more specific instructions it may be best to make a ticket and ask in there. #premium-tickets

[quiet hearth]

Why does it keep saying interaction failed

[brazen geyser]

^

[shut bolt]

Hey there!

We noticed there are issues taking place as of now

Our team is looking into it and we'll do our best to be fully back as soon as possible

Thanks for your patience

[ripe hawk]

Any idea why I'm unable to use /add commands to add users to tickets? Just keeps telling me that the application did not respond.

[shut bolt]

@ripe hawk

[ripe hawk]

o

[fathom ruin]

alot of issues ;-;

[shut bolt]

A followup on this, Discord's API response time is increasing as we speak so it may be related to the outage we are having right now

[reef vapor]

ok so something must be down with ticket bot if we're all having issues? I cant close tickets anymore haha

[shut bolt]

Indeed, we are looking into the issues currently

[reef vapor]

Thanks!

[iron night]

Gave +1 Rep to @shut bolt

[shut bolt]

The response time from the API is stabilizing but there is a notorious peak on it

[near socket]

@shut bolt We are also coming across issues. We cannot open tickets

[trim lake]

yes the bot seems to have issues, but its ok 👌

[shut bolt]

Please do not ping the support team, and as mentioned, we are looking into this

[near socket]

I do apologise

[shut bolt]

No worries

[jade topaz]

bot is off?

[magic willow]

read up....

[shut bolt]

https://media.discordapp.net/attachments/771887985931059200/813811437255393370/3dtext2gif_bgntlhlhhbir.gif?width=450&height=225

Just sending this for the mean time :)

[magic willow]

Be something i would do xD

[near socket]

fr xD

[jade topaz]

ticket bot still down?

[ebon mulch]

https://media.discordapp.net/attachments/771887985931059200/813811437255393370/3dtext2gif_bgntlhlhhbir.gif?width=450&height=225

[shut bolt]

@jade topaz

[scenic plinth]

Yes it is down.

[zinc karma]

He got a rep now it’s lost lol

[jade topaz]

just checking how long do you think till it’s up

[scenic plinth]

Yes it does not work.

Yes you should check #📣│bot-news

Yes you should stop asking

Yes we told you.

[ebon mulch]

right^^^^

[muted raft]

get emmm

[near socket]

^^ x2 xD

[real nymph]

So uh it won’t let them create a ticket It said that they can’t open a ticket idk what to do

[scenic plinth]

Because the bot is offline.

[muted raft]

just wait the bot is down

[scenic plinth]

Meaning it is not working.

[real nymph]

Ohhhh

[scenic plinth]

Meaning you cannot create tickets.

[real nymph]

Sorry I didn’t know

[scenic plinth]

Meaning you should probably check #📣│bot-news

[scenic plinth]

Youre not the first to say that.

[jade topaz]

Primary bot has gone down more than enough these past few weeks. How do I invite the premium bot?

[muted raft]

does it work that way?

[jade topaz]

Buy premium lol

I have premium

Then go to your dashboard and click invite premium bot

[tranquil ember]

its bback!

[jade topaz]

هلا

[scenic plinth]

Everyone panicking to check one persons word

[tranquil ember]

it broke

[scenic plinth]

Point proven

[tranquil ember]

lmao

[muted raft]

you lied to me teknik

[smoky shoal]

How to get role for outage ping?

[muted raft]

you will be getting a very sternly written letter from my mother

[scenic plinth]

#📂│information

[magic willow]

Ya know, we have all this technology and people seem to always forget that you can just scroll up to find your answer

[jade topaz]

ليش ؟؟

What’s this

Who broke earth

[smoky shoal]

Forbidden potatoes

[jade topaz]

Look at the sand

It’s black

[smoky shoal]

Yh it looks like sand

[jade topaz]

It’s black

[tranquil ember]

thats normal

[jade topaz]

why !???

https://tenor.com/view/meme-edit-meme-music-gif-18846837

[jade topaz]

Only in mars

[smoky shoal]

Check your settings

Tickets gives role by closing or creating ticket

[jade topaz]

That wasn't hard to find, thanks.

[iron night]

Gave +1 Rep to @midnight olive

[jade topaz]

Gimme some succulent rep

[cerulean marsh]

hi

is there a problem with the bot rn or is it just me

[muted raft]

^^

[cerulean marsh]

interaction keeps failing every time

[muted raft]

^^

[dim nexus]

How do I get the members to open a ticket to receive this message?

[jade topaz]

Don't enable the option for support team only

[dim nexus]

Screen shot

[jade topaz]

I can't even manage server now 😓

@smoky shoal

[jade topaz]

take a picture of what bro 💀💀💀💀💀💀💀💀

[smoky shoal]

Wait for the bot to be online again

[oblique solstice]

ah that explains why tickets wernt closing

[jade topaz]

يزم دا بوت خايس كنت هتجحفل بسببو

[ocean meadow]

is there a way to get your full ticket logs

[smoky shoal]

You should create a ticket if you need help in native language

[smoky shoal]

Direct transcripts?

[golden sun]

the bot is weird, it takes a long time to try to create a ticket and I get this, it cannot be used on the server and I would like to know why or how to fix it.

[dim nexus]

مايعرفون عربي

[jade topaz]

ادري قاعد اكلمك انت اساسا

[ocean meadow]

say if i was scammed, but banned from the server i was scammed in and the conversation was held within a ticket

[dim nexus]

والله مشكله

[smoky shoal]

#📣│bot-news

[jade topaz]

Where bro ?

Whenever I try to create a ticket it says interaction failed

[smoky shoal]

#🎫│make-a-ticket

[muted raft]

damn i swear people have no idea about scrolling up

[golden sun]

thanks and srry

[iron night]

Gave +1 Rep to @smoky shoal

[jade topaz]

يزم القا حط معطي حاله ثاني رول بيض يخي الوضع 🥰

[smoky shoal]

There is no way to log that then via tickettool

[jade topaz]

حقيقي بوت خايس . ♥️

[dim nexus]

How do I get the person to open a ticket?

[jade topaz]

مش قلتلك بوت خايس يا قصلر

[smoky shoal]

Check your perms for creating a ticket

[smoky shoal]

Wait for tickettool to be up #📣│bot-news

[dim nexus]

انتبه لا يشوفون كلامك

[jade topaz]

طز يزم لساتني داخل السيرفر حالا ♥️

[dim nexus]

Where can I find it?

[jade topaz]

و هو مش فاهم اشي اساسا زي الميت

الله معك يحب سلام

[smoky shoal]

Create ticket button, it should be in there

[dim nexus]

Okay, thanks.

[iron night]

Gave +1 Rep to @smoky shoal

[hoary drift]

When I go to tickettool.xyz it says ticket tool isn't in my server while it clear is in two different servers. Then 3 minutes later they do appear, and then dissappear again at random, is this a server-side issue?

[smoky shoal]

#📣│bot-news

[jade topaz]

Lol premium bot can't create tickets either

[shut bolt]

Discord's API is having issues

[muted raft]

can some make a gif real fast of trump that says bot news for me?

[autumn mortar]

happens once in a while should be back up soon

[jade topaz]

That's unfortunate :(

[magic willow]

Bro....

Read up

I thought I sound like a broken record in the server I moderate, but now I feel bad for the staff team in here

[solid stream]

https://discordstatus.com/incidents/j9q5ydrvf20z

This is the discord report.

[jade topaz]

oh it's everywhere it seems

[solid stream]

Should be online now.

Logs all seem happy and the tests are working.

[jade topaz]

Not working on our dc now

[muted raft]

working on mine ❤️

[covert swallow]

It will take a few minutes to boot up

[jade topaz]

Aight

[cerulean fog]

Working for me. Thank you!

[violet flare]

I go to make a ticket and I see this please tell me why I see this

[solid stream]

It was down due to a discord bug

It's back now

[violet flare]

Ok

Thanks for telling me

[silver stag]

What is ticket automation? Like what are the features with it?

[rustic gale]

Automatically closing or deleting the ticket if the user leaves the server

Automatic DMs on ticket creation or ticket close

Miscellaneous automatic actions, such as sending a message or closing the ticket after a period of inactivity

[minor lion]

Is it possible to change the text here?

[rustic gale]

Of course

[humble sequoia]

**Panel Message**

The panel message is where people react to make a ticket. To customize it head over to your Dashboard --> Panel Configs -> Panel -> Edit Panel Message

[rustic gale]

That text field is within the Embed Editor menu (click to expand)

After editing it, re-send the panel with the Send button ||or update it with the Update button||

[minor lion]

Ohhh tysm!

[uneven pumice]

bom dia

[humble sequoia]

https://nohello.net/

[jade topaz]

i have a few questions (ping on reply pls)

1. how do i have a ticket panel with a drop-down menu, with 3+ drop-down options

2. how do i make it so when a user makes a ticket, a role is given, and when their ticket is closed, their role is removed.

[dry holly]

can someone help me i have two ticket creation button

[dusky pine]

is it only showing one thing up?

[jade topaz]

if your talking about the drop-down problem, it shows an error in the dashboard saying more than one option isn’t allowed

[dusky pine]

https://gyazo.com/2180b0e94f1ed21675d9a597373f1658

[jade topaz]

send a screenshot, make sure youre not using the same panel for each optio

[dusky pine]

youre talking about this you have all these but only one is not showing ?

[jade topaz]

i need it on the same panel..?

[dusky pine]

https://gyazo.com/357fcc357b1e03a9fd9814852d9df1f0 this is what i did for that created new panels for each one and it worked

[jade topaz]

is this on the same panel?

[dusky pine]

yea

can you send a pic of the error?

[jade topaz]

if you send a screenshot, it'll be easier for us to understand where youre going wrong

[jade topaz]

did you mistakenly use multipanel by any chance?

[jade topaz]

i’ll show a screenshot as soon as i hop on my computer, though this was the error i had, how do i do it using different panels? (as i want all the drop-down options on the one discord tickettool help panel)

[jade topaz]

alright so basically:
you have the main panel (A) where you enable the dropdown style.

• now in the panel (a) enable the dropdown style.
• Create another panel (b) and add it as an option in the panel (a)
• create another panel (c) and add it as an option in panel (a)

make sure you dont use only panel (b/c) for all the options. thats probably where youre going wrong

ah, i’ll try it. Thanks for the help

hope it works <3

thanks @jade topaz

[iron night]

Gave +1 Rep to @peak gyro

[dusk canyon]

any help?

tried accessing the dashboard but shows this. Tried refreshing and still the same.

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see the steps on how to relog.

How to relog in the Dashboard.

First, you must go to the dashboard. Once you are there, click on your avatar on the top right. after you click it, you will see a button that says Logout. You must click that. Once you have logged out, you can log back in.

You can also click here to log out immediately.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using the </permissionlevel:1029797400174399542> command on your Discord Server

User permission level with Ticket Tool
@User is permission level: 0 (User)
```» *If it shows that your permission is **0**, you don't have any of the above **3 things** to manage the dashboard.*


**See the Image below on how to relog:**

[graceful plover]

I have the same problem here

and when I logged out to log in again I got this error

[dusk canyon]

same here. Is this a discord error or ticketbot error?

[sudden violet]

Is ticket tool down atm?

[dusk canyon]

hmm

So could it be bot itself is having issues?

could one of the devs help us out?

[jade topaz]

I can't seem to close tickets lol

[tepid horizon]

i get the same one up, try 5 times now

[dusk canyon]

I think this is a bot issue already

[jade topaz]

Wait idk which is better hard to tell not that much of a plane nerd 💀💀

[dusk canyon]

probabaly time to open a support ticket lol

[jade topaz]

I just like planes

[graceful plover]

Hope that its fixed soon

[jade topaz]

[quartz imp]

So I should invite the Premium bot?

[jade topaz]

you need to pay for premium

[quartz imp]

I am a subscriber, but using public bot i guess

[jade topaz]

fr lmao

[pale valley]

Hello. Bot not running on my server
Does everyone have this error or is it just me? If it's just me, how can I fix this error?)

ok. How long will it take?
And how long has this problem been?

[lunar solar]

We are currently aware that people are experiencing outages we are investigating, thank you for our patience!

[jade topaz]

past half an hour i suppose

[topaz pawn]

Premium bot is offline rn

[steep breach]

How do I invite premium version of ticket tool?

[hearty roost]

Through the dash iirc

[quartz imp]

OOF

[pale valley]

I understood
Have there been any errors like this before?

[steep breach]

Oh thanks found it

[iron night]

Gave +1 Rep to @hearty roost

[quartz imp]

tickettool.xyz
find that section and it tells u

[topaz pawn]

yep 😛

[jade topaz]

yes ofc

[topaz pawn]

not the first time nor the last time

[lunar solar]

We were experiencing Discord API issues earlier

[jade topaz]

if its running in some servers and down in some then its probably facing shard issue

[lunar solar]

Which is out of our control

Unsure about this one tho

Waiting for our dev team to get back to us

[pale valley]

understood
And how quickly did you solve such a problem? Or is it all individual?

[graceful plover]

I feel like its partly Discord too, seems to be slow

[lunar solar]

When it's fixed it will be fixed for everyone

[jade topaz]

it depends as to what's causing the error

[solid bridge]

hey mates, is that ticket tool at moment down ? no ticket is possible

[lunar solar]

We are currently aware that people are experiencing outages we are investigating, thank you for our patience!

[jade topaz]

read pins!

[solid bridge]

kk

[pale valley]

I understand. ok we will wait
good luck guys

[gilded verge]

Yep, there is also a problem with inviting my bot to another server so it's not only Ticket Tool problem... Discord's fault? ^^

[jade topaz]

bot was facing api issues earlier as well

[lunar solar]

API is Discord

can't help that

[jade topaz]

yea

[gilded verge]

we have no choice but to wait

[lunar solar]

Not saying that this is that this time

but likely

[jade topaz]

got it

[solid bridge]

hm , sad from DC . i think we become a message if its still working again in bot news ?

[lunar solar]

We will update you when we can

But yes bot news more than likely

[steep breach]

Can we have a ping when the bot goes online?

[lunar solar]

I can ping you sure

[exotic kiln]

Why does an interaction error appear when I try to use the bot

[steep breach]

Thanks!

[lunar solar]

I can't say if there will be a mass ping

[lunar solar]

We are currently aware that people are experiencing outages we are investigating, thank you for your patience!

[iron night]

Gave +1 Rep to @exotic kiln

[normal nexus]

🥲🥲

[lunar solar]

We are currently aware that people are experiencing outages we are investigating, thank you for your patience!

[silver solstice]

is there a problem in the bot interaction

[astral hill]

Yes there is

[silver solstice]

thank you

[pliant warren]

why doesn't the bot want to send a panel to create tickets?

[astral hill]

Getting the same messages

[jade topaz]

check pins

[jade topaz]

read the pins please

[dusky stone]

getting a server failure message when trying to close tickets on our server . Message is System Failure: Internal Server Error

anyone seeing this?

[velvet bronze]

Same

[normal nexus]

Guyss🙌

[lunar solar]

Discords API is currently having issues, this is in turn effecting ticket tool. Our dev team are investigating further however we may need to wait for Discord to fix, thank you for your patience!

[frosty mortar]

le BOT est en PLS

[lunar solar]

^

[hearty roost]

Thanks for the updates (:

[iron night]

Gave +1 Rep to @lunar solar

[dim coral]

Hi, how are you, I would like to know if the tickets are having a problem, I am not able to close the tickets? Can someone help me

[lunar solar]

Discords API is currently having issues, this is in turn effecting ticket tool. Our dev team are investigating further however we may need to wait for Discord to fix, thank you for your patience!

[magic karma]

This entire chat is just people not being able to read message history and check pins

Quite amusing heheh

[velvet veldt]

The bot not work now why

[umbral apex]

lol

[astral hill]

I am a confushion why no my bot workies 😭

[jade topaz]

@lunar solar

[thin schooner]

Bot not working why?

[umbral apex]

Brothers

[jade topaz]

The bot not work now why

[covert swallow]

The Discord API is down

[umbral apex]

Discords API is currently having issues, this is in turn effecting ticket tool. Our dev team are investigating further however we may need to wait for Discord to fix, thank you for your patience! @thin schooner @jade topaz @astral hill

[iron night]

Gave +1 Rep to @thin schooner

[covert swallow]

Please be patient while Discord fixes their stuff

[astral hill]

My message was a joke lol sorry for not makes that clear lol 😂

[covert swallow]

Unfortunately most users are serious

[astral hill]

Nah i get it i tried making my text funny lol 😂

[jade topaz]

bot down?

[heavy path]

🤦‍♂️

[cosmic citrus]

i think so, probably because of the API issues 😄

[naive stratus]

#🆘│community-support message

[jade topaz]

thanks for the info

[hearty roost]

Why read if they can ask, wait and then read

[full estuary]

Is there a problem the bot?

[jade topaz]

No, it's in the application

[tropic olive]

hello guys

the bot is offline again?

[toxic marlin]

discord api fucked up

[full estuary]

but i can't create a ticket

[toxic marlin]

waiting for discord to fix their shit

[full estuary]

alrighty

[toxic marlin]

discord is upsetting me tbh

[magic karma]

Props to the staff for not flipping their shit over people asking the same thing over and over honestly

[lunar solar]

Copy pasta

Discords API is currently having issues, this is in turn effecting ticket tool. Our dev team are investigating further however we may need to wait for Discord to fix, thank you for your patience!

[jade topaz]

Even me

[slender minnow]

You can check the outage at: https://discordstatus.com

[iron night]

Gave +1 Rep to @slender minnow

[sharp nexus]

Is the problem from Discord?

[split blaze]

Probably

The site is dysfunctional as well, any reasons? I tried multiple times btw

[covert swallow]

Yes the issue is from Discord

[sharp nexus]

It worked

[split blaze]

"System Failure: Gateway Timeout"

[lunar solar]

Discords API is currently having issues, this is in turn effecting ticket tool. Our dev team are investigating further however we may need to wait for Discord to fix, thank you for your patience!

[ocean aspen]

Hello, is the embed character limit different from the free bot to the premium bot?

[covert swallow]

No

If you have premium all features work on both bots

Less servers use the premium bot so it has better uptime and speed

[hexed berry]

for premium it’s working for me but normal it isn’t

[sharp nexus]

Is it possible that the problem lasts a long time?

[covert swallow]

No idea, its on discord to fix it

[covert swallow]

Normal has a much bigger workload, and a bigger strain on the api

[hexed berry]

damn

[turbid ledge]

Is bot down

[covert swallow]

Kinda, the api is down

[turbid ledge]

Any idea till it’s fixed

[covert swallow]

Ask discord

[ocean aspen]

I'm trying to add a text in the free bot, but it's not going, but in the premium it goes and there is still space to type more

image 1 (bot free)

image 2(bot premium)

[turbid ledge]

@pastel runerd Ayo pussiooo

Fix the API

[covert swallow]

Theres a lot of API issues going on at the moment

[ocean aspen]

Okay, thank you very much

[iron night]

Gave +1 Rep to @covert swallow

[sharp nexus]

Is he back to work?

[vestal badger]

are tickets working for everyone?

[dim field]

Nope

The bot is under maintenance or something i guess

[tacit saddle]

and me the ticket is bugging

[stark cove]

https://gyazo.com/fe9b3114e86850a4b2742014e2982189

i cant login

[covert swallow]

The Discord API is down

[neon vortex]

nice

[jade topaz]

Sorgu komutları neler

[neon vortex]

the bot is down

[slender minnow]

Discord's API decided to go *brrr* which why Ticket Tool decided to take a break. Which means, due to some issues with the Discord's API Ticket Tool has not been working properly. It's not something we can fix at the moment as its an issue on Discord's side.

[hexed berry]

good explanation

[sharp cliff]

is the bot not working ?

[covert swallow]

Check #📣│bot-news

[prisma void]

البوت خربان ما اقدر افتح تكت

[robust sandal]

The boot is broken, I can't open a ticket

Arabic (ar) → English (en)

[slender minnow]

Discord's API decided to go brrr which why Ticket Tool decided to take a break. Which means, due to some issues with the Discord's API Ticket Tool has not been working properly. It's not something we can fix at the moment as its an issue on Discord's side.

[robust sandal]

قررت واجهة برمجة تطبيقات Discord الذهاب * brrr * ولهذا السبب قررت Ticket Tool أخذ قسط من الراحة. مما يعني أنه نظرا لبعض المشكلات المتعلقة بأداة تذاكر API الخاصة ب Discord ، فإنها لا تعمل بشكل صحيح. إنه ليس شيئا يمكننا إصلاحه في الوقت الحالي لأنه مشكلة من جانب Discord.

English (en) → Arabic (ar)

[jade topaz]

cant use bot

[prisma void]

ok

[stark cove]

Is it possible if a user creates a ticket a person with a role is added or the user can select using the dropdown the manager, I can't find it.

[analog granite]

dropped down?

[stark cove]

?

[craggy brook]

If I deleted my tickets because not work when it works will the panel.be om the website so I cam send a ticket??

[covert swallow]

If you manually delete the channel the ticket being gone will not update in the database

[stark cove]

?

[mild patio]

When will opening tickets in the bot return?

[slender minnow]

No eta

[stark cove]

can you help me out?

[slender minnow]

didn't had to ping through replies

[stark cove]

sry

[slender minnow]

there is an option to allow your support team to see the tickets made through teh panel

[noble nebula]

؟؟

[stark cove]

Yeah but look so some 1 opens a ticket, and or automaticlly a support member is added, or the client selects a support member with a dropdown

[noble nebula]

@lament sandal

[slender minnow]

Discord's API decided to go *brrr* which why Ticket Tool decided to take a break. Which means, due to some issues with the Discord's API Ticket Tool has not been working properly. It's not something we can fix at the moment as its an issue on Discord's side.

Please do not ping for support

[slender minnow]

so you want a multi panel where each panel has a different support team?

[stark cove]

well when a user opens a ticket he can choose one of the support members or maybe like that, maybe each user can have their role but not sure

[crimson storm]

When fix?

[slender minnow]

nope, but instead you could have it so that when the ticket is created, your support team cannot access the ticket other than the member who claimed the ticket (claiming is a premium feature just so you know)

[slender minnow]

Discord's API decided to go *brrr* which why Ticket Tool decided to take a break. Which means, due to some issues with the Discord's API Ticket Tool has not been working properly. It's not something we can fix at the moment as its an issue on Discord's side.

[stark cove]

yeh i have premium

[slender minnow]

no eta

[jade topaz]

guys i need the bot

[slender minnow]

then you can enable the claiming feature and configure it accordingly

[jade topaz]

important

[humble sequoia]

⚠️ Please read the messages previously sent by our team ⚠️

[obtuse bloom]

HOW LONG WILL TAKE ?

[slender minnow]

No eta

[lime rock]

Ask discord lol

[jade topaz]

is premium working atm?

[stark cove]

yes

[scenic plinth]

Discord is having issues, resulting in the bot being down. Quit asking staff and becoming demanding. Read this message for the sake of all of our sanity. Pinging, direct messaging, or becoming demanding with staff in any sort of way with this outage will result in kicks with no prior warning.

[jade topaz]

where can i buy it quick

[scenic plinth]

https://discordstatus.com/

[jade topaz]

Timmy

[slender minnow]

through discord or through other payment options like eth, btc, ltc, etc.

[orchid jetty]

upi

[jade topaz]

i mean where can i buy premium

[slender minnow]

i don't think thats a supported option atm

[slender minnow]

read the message i sent as a reply

[jade topaz]

not the payment methods, where can i buy it

[lime rock]

"Through discord"

[jade topaz]

nvm im dumb

[slender minnow]

Alright making it more clear for. There are two payment options for you. You can go for discord or through alternate payment methods of your choice.

¯_(ツ)_/¯

[stark cove]

one more question, if someone in the form puts like @wanton heron can I somehow make the bot then ping that user?

oof i pinged some 1 sry

[scenic plinth]

Ill let Wolf answer if he wants, but in reality its their own fault.

[neon zodiac]

hello can anyone help me , why the bot is not working ??

[lime rock]

.

[trail owl]

البوت لايستجيب معي

[gilded verge]

#📣│bot-news

[robust sandal]

The bot is not responding with me

Arabic (ar) → English (en)

[slender minnow]

Discord's API decided to go *brrr* which why Ticket Tool decided to take a break. Which means, due to some issues with the Discord's API Ticket Tool has not been working properly. It's not something we can fix at the moment as its an issue on Discord's side.

[robust sandal]

The bot is not responding with me

Arabic (ar) → English (en)

[neon zodiac]

ok thanks 🙏

[iron night]

Gave +1 Rep to @slender minnow

[robust sandal]

يواجه الروبوت حاليا مشكلات بسبب Disocrd ، لذلك لن يعمل بشكل صحيح بالنسبة لك. نحن في انتظار الفتنة لإصلاح المشكلة ، آسف.

English (en) → Arabic (ar)

[slender minnow]

i'm not sure how you are trying to open ticket here, but you can ping users who create ticket/specific users when a new ticket is made

[stark cove]

Yeah but if a user opens a ticket and in that form he like puts a user tag, is there a way to store that info?

[trail owl]

هل الطريقة هذي فقط عن طريق الاشتراك وكيف اسوي مثل هذي الطريقة

[dim coral]

Can the ADM tell me what time tickets will be available to users?

[robust sandal]

Is this method only by subscription and how do I do such a method

Arabic (ar) → English (en)

[slender minnow]

there is no eta

[covert swallow]

When Discord fixes their shit

[lime rock]

Could be several hours knowing discord lol

If not till tomorrow.

[covert swallow]

Doesn't help its like 6 30 for their engineers

[trail owl]

🙂

[maiden raft]

Does this API outage affect the premium variant of ticket tool as well?

[lime rock]

Yeah, unfortunate

[scenic plinth]

This has happened before, for example just the other day due to the same issue with Discord. It is not necessarily something we have control over.

[dim coral]

the option to close the ticket is still not working bro

[solid stream]

It is, but not in the same way.

[trail owl]

احد يستجيب ؟

[slender minnow]

Discord's API decided to go *brrr* which why Ticket Tool decided to take a break. Which means, due to some issues with the Discord's API Ticket Tool has not been working properly. It's not something we can fix at the moment as its an issue on Discord's side.

[robust sandal]

Anyone respond?

Arabic (ar) → English (en)

[dim coral]

patience bro is a complicated business, as for them and for us

[robust sandal]

معظمها ، نعم.

English (en) → Arabic (ar)

[dim coral]

but could you give a date or time set for us users?

[scenic plinth]

No, because there is none.

[lime rock]

Nobody knows how long discord will take

[scenic plinth]

Its discord

We are not discord.

[slender minnow]

Read the last part of that message

[scenic plinth]

We cannot fix discord.

[covert swallow]

If you want I can lie to you and give an ETA

it might be right, it might not be

it'll be a fun little game

[slender minnow]

what if we keep it as 1 week

[scenic plinth]

Avoid the reactions like that against anyone.

To the person who did.

[dim coral]

yes I read it, but each one of us has more than 10 to 20 open tickets and we intend to close but it won't