🆘│community-support

[rustic gale]

Usually in the ticket message

[wary sparrow]

like this correct?

[rustic gale]

Well, you already turned on the automatic embed

[wary sparrow]

but where? in the embed editor?

[rustic gale]

So you would not need to add the variables to your ticket message anyway

[wary sparrow]

this correct like this? 😄

[rustic gale]

It should be. Did you test?

[wary sparrow]

yes, whorks! thanks so mutch xD i have 3 hours inside this.

thanks @rustic gale

[iron night]

Gave +1 Rep to @rustic gale

[pallid dragon]

How can I ping the support team (role) when the ticket is created?

[humble sequoia]

How to automatically ping my support team on a ticket?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to ping your support on
4. Open the Ticket options menu
5. Click on Edit Ticket Message
6. In the Message Content use one of the role mention syntax (**{@Role Name}** / **{Role ID}**)
7. Save changes

Note: For this to work properly, Ticket Tool requires the Mention Everyone permission. Or the role must have the Allow anyone to @mention this role setting enabled

[gilded verge]

@pallid dragon, please check

[pallid dragon]

Thanks 🙂 Great Support! ❤️

[acoustic gull]

the page is not loading

[rustic gale]

Which page

[compact escarp]

Hi I’m having difficulties with a form that someone is trying to send yet it wont? I’m confused as to what it could be as I’m able to open a ticket fill in the form and send it. Yet this other person can’t? Is there a max Word limit for them?

[rustic gale]

What exactly do they see?

[pearl apex]

How do i add a second person in order to manage the ticket tool settings? Do i have to enable permission to manage ticktool, or is it inherited somehow?

[rustic gale]

Make a dashboard role

[humble sequoia]

Dashboard Roles

Any role you put there will have full access to the ticket tool dashboard. The server owner and users with admin permissions already have access to the dashboard.
Be careful of which roles to put here

Jan 14, 2023, 5:26 AM

[rustic gale]

How long have you been getting this error and what's your server's ID

That was not for you

Try using the /ping command and see what response you get

Right. A few minutes please

I've informed staff about this, please be patient as they become available to address the issue

[tropic sonnet]

hey! i triedd this but not sure what you mean. are you able to help? thanks

[iron night]

Gave +1 Rep to @pale pilot

[gilded verge]

Hey, Lukas meant that probably your server has the Browse Channels option available as in the screenshot below and it's possible that you unchecked the channels there, so that's why they are not visible to you ^^

[tropic sonnet]

oh awesome! i’ve checked it now so hopefully it’ll work. thank you!

[iron night]

Gave +1 Rep to @gilded verge

[arctic arch]

how to reset ticket

[gilded verge]

reset?

[arctic arch]

yes

[gilded verge]

uhm, what you mean?

[arctic arch]

i dont see ticket

[gilded verge]

did you leave the server and rejoin it? because if so, when you left, you lost your permissions to see that ticket

[arctic arch]

oh

[gilded verge]

so you need to ask admins of this server (not ticket tool server) to add you to your ticket again ^^
/add @user

[arctic arch]

thanks shawty

[jade topaz]

After ticket tool has sent the message, that open the ticket channel, that message has 2 reactions, why?

[karmic rose]

Take a picture of the problem you are facing

[jade topaz]

2 reactions.

[karmic rose]

go to the Dashboard -> Settings -> Panel -> Attached Panela

[jade topaz]

Then? I want those 2 different messages and 1 reaction.

[karmic rose]

If you want 1 reaction Make sure there is nothing here (Empty)

Then save and send the ticket and 1 will appear for you

[jade topaz]

Ok, thanks!

[karmic rose]

Your Welcome..

[cinder pewter]

Hey i compltely forgot how to get to Ticket tool's Dashboard, can't seem to find the link to it either

anyone could help ? 🙂

[karmic rose]

https://tickettool.xyz/manage-servers

[cinder pewter]

thx !

where can i find it tho ?

[karmic rose]

If you can't find it anywhere, you can go to it @pseudo glen And look at the "About me" And you will find it next to the word "Dashboard"

[cinder pewter]

Thx ! again

[iron night]

Gave +1 Rep to @karmic rose

[karmic rose]

Your Welcome..

[old geode]

I have a question, how to activate the claim option

[karmic rose]

$claim is available only for premium servers

[old geode]

i have premium

[karmic rose]

Ok, Go to the dashboard -> Button s -> Claiming Button
And activate the feature

[jade topaz]

Hi any admin?

[granite lodge]

does ticket tool premium only work on 1 server?

[karmic rose]

Hello, How Can i help you

[karmic rose]

Yes

[willow forge]

Premium is 6$/month for 1 server. You can have more than 1 active premium subscription at the time though.

[ripe barn]

But do you have to have the premium server for the bot to work?

[karmic rose]

No, The bot has two versions

• @pseudo glen
• @humble sequoia

It can work normally @pseudo glen

[tame kayak]

@karmic rose

[karmic rose]

Hello, how can i help you?

[tame kayak]

احكي عربي

[karmic rose]

تفضل كيف اقدر اساعدك؟

[tame kayak]

كيف أصنع تكت جميل و فخمة

و يكون فيها ازرار

[karmic rose]

يعني بدك تعمل تكت ويكون شغال طبيعي؟

[tame kayak]

نعم صحيح

[karmic rose]

1- اول خطوة تضيف البوت لسيرفرك
2- ثاني خطوة تعطي البوت الصلاحيات المطلوبة
3- ثالث خطوة انك تدخل على لوحة التحكم بعدها تروح على Panel Config و تعدل الاشياء الي تبيها من ناحية الصلاحيات السبورت وغيره وتحدد رتب الدعم الفني و بعدها تحدد الشات المطلوب الي تبي تنرسل فيه التذكرة وتسوي Send

[tame kayak]

جزاك الله خيرا ♥️

من وين أخذ رتبة اشعارات

[karmic rose]

الله يجازيك خير 🤍

[tame kayak]

حبيبي حبيبي 🗿

[karmic rose]

روح هنا #📂│information وعلى خيار Self roles

[tame kayak]

Thank you @karmic rose

[iron night]

Gave +1 Rep to @karmic rose

[karmic rose]

Your Welcome

[tame kayak]

بس اسمع

[karmic rose]

تفضل

[tame kayak]

كيف اشترك برميوم

[karmic rose]

يمكنك شراء قسط من خلال النقر فوق الزر "Update" عند النقر فوق @humble sequoia ، قم بدعوتها إلى الخادم الخاص بك أولاً

يوجد فترة مجانية لكل سيرفر "7 Day" يمكنك تجربته وفي حال اعجبك يمكنك شرائه

[tame kayak]

كيف اجرب المجانية

[karmic rose]

تروح لوحة التحكم وتفعل

[tame kayak]

ممكن رابط لوحة تحكم

[jade topaz]

Opa

[karmic rose]

https://tickettool.xyz/manage-servers

[karmic rose]

Hello, How can i help you?

[tame kayak]

Thx ☺️😊

[iron night]

Gave +1 Rep to @karmic rose

[karmic rose]

Your Welcome 💃

[jade topaz]

where can i see chat transcript

im customer not server owner

[karmic rose]

You need to create transcript?

[jade topaz]

well i gotta scam report a server

and i need archive of the chat

[karmic rose]

You can't see chat of ticket delete If you don't do it transcript
+
Ticket tool It has nothing to do with scams.. that occur by members

[jade topaz]

bruh i dont want to report ticket tool

i want to see the chat i had in a server

doesnt ticket tool have transcript/archive of chats?

[karmic rose]

No, if That you previously created transcript You will be able to see deleted tickets through chat I selected it earlier

[jade topaz]

what? is english ur native language? i dont understand anything...

[karmic rose]

🤨

In short, You can't if you aren't Support In the server you want to see deleted tickets

[tame kayak]

كيف اظهر الزر في التكت واخلي اشخاص معينين يقدرو يستخدمو؟

[karmic rose]

Panel Configs -> Claiming
ملاحظة: لمستخدمين الروبوت المدفوع فقط.

سؤال الثاني حق كيف تخلي ناس معينين
Panel Configs -> Buttons -> ومثل ما هو موضح بالصورة عند "Allowed Roles" تحط الرتب الي تبي تقدر تسوي.

[tame kayak]

♥️ thx again

[iron night]

Gave +1 Rep to @karmic rose

[karmic rose]

[pallid lichen]

There’s a ticket on my server that multiple staff members have attempted to remove and it doesn’t work. Our process is to close, transcript, and then delete. Everything works except the delete button. If I hit the delete button it just tells me a transcript was saved and absolutely will not delete. Can anyone help?

[willow forge]

Does this problem occur with every ticket or just with one?

[jade topaz]

yo how can i buy premium with crypto

[humble sequoia]

PayPal - [e-mail]
BitCoin - 3HhKKAdb9eEvCe2tvzB8bAa8nebHY6qcPA
Ethereum - 0xF47a27D6a3225bB8e71fd03B5C14bbb374b41149
LiteCoin - MEQX3knLAuotrKnvk3HDNBK5gdRn6PZhHy

Prepay/Direct Payment

To prepay send the payment using your desired method - Available options listed bellow.

⚠️ $18 per 3 months. ⚠️
$66 per year.

(If using the direct payment option, you need to be paying for at-least 3+ months.)

Regular Prices when paying on our website:
$6/per month
$66/per year

Once your payment is sent let us know so we can confirm and get you your key.

<:paypal:924596360840372234> Paypal ("Goods and Services" or "Family and Friends")

[e-mail]

<:bitcoin:924638849135689749> BTC - Bitcoin

3HhKKAdb9eEvCe2tvzB8bAa8nebHY6qcPA

<:Ethereum:972177326580301835> ETH - Ethereum

0xF47a27D6a3225bB8e71fd03B5C14bbb374b41149

<:Litecoin:972176945972383815> LTC - LiteCoin

MEQX3knLAuotrKnvk3HDNBK5gdRn6PZhHy

I sent the payment now what?

After you send the payment, please send a screenshot with proof of payment, our <@&615146349700186112> will verify your payment and will get you setup. For crypto payments, we are waiting for at least ONE verification.

All prices in USD - 3 months min for direct payment

[quick bone]

@jade topaz ^ all ticke ttool payment methods

[jade topaz]

thanks

[iron night]

Gave +1 Rep to @quick bone

[jade topaz]

i cant pay for 1 month using crypto?

[quick bone]

no as it is a direct payment method so it's a minimum of 3 months

[jade topaz]

i paid, where do i send the proof?

[quick bone]

open a billing ticket via #🎫│make-a-ticket

[pallid lichen]

Not sure. It’s never happened before now and we don’t have any other open tickets rn

[willow forge]

Try opening a ticket and deleting it. That’s the easiest way to find out.

[pallid lichen]

Looks like it’s just that one

[willow forge]

Just delete the channel then.

[pallid lichen]

Okay. Wonder why it did that in the first place. So odd 🤔

Thanks @willow forge

[iron night]

Gave +1 Rep to @willow forge

[willow forge]

np

[willow forge]

Yea. You don’t really need to know that if it’s just one ticket.

[tame kayak]

@karmic rose

[karmic rose]

Hello, How Can i help you again?

[tame kayak]

اقدر اسوي اكثر من تكت

؟

[karmic rose]

تقصد انك تبي تسوي اكثر من تذكرة الاعضاء يقدرون يفتحونها؟

Explain your question more

[tame kayak]

يعني اريد كل رومات معينة يكون فيها ذيك الخاص بتكتات لما تضغط تفتح

[karmic rose]

يب تقدر تنشئ اكثر من تكت

[tame kayak]

و كيف

[karmic rose]

You mean you want certain roles that can unlock tickets?

[tame kayak]

@karmic rose لا تسحب بليز

[karmic rose]

Follow the following steps:
-> settings -> Buttons -> Create Ticket
Then it is an option "Allowed Roles" Select the role you want to be able to open tickets

[topaz copper]

Where can I report misuse of the bot in a scam discord?

[karmic rose]

@jade topaz

[karmic rose]

You can't

[topaz copper]

Fantastic

[karmic rose]

معلش بساعد الناس ، روح على التذكرة الي تبي ترسلها وبعدها على Send واختار الروم الي تبي ترسل فيه

[jade topaz]

good afternoon i would just like to inquire how would I be able to ping a necessary channel in the ticket message shown when a member opens a ticket because i used the channel ID as a variable with the necessary brackets and it was not shown.

[quick bone]

what did you put exactly?

[jade topaz]

umm {number}

😅 i'm new at this sorry...

[quick bone]

try this: <#channelid>

[jade topaz]

okay i shall try it

[hexed token]

Could someone help because I don't know how to stop the ticket bot from creating a closed channel after closing the opened channel

[jade topaz]

There should be a delete button

Delete, Transcript, or Reopen

[hexed token]

Yes there is that three buttons but when I click delete the open channel disappears and create one saying closed and wanted to know if it I can turn that thing off

[gilded verge]

deleted

[rustic gale]

The bot doesn't create a closed channel

The bot renames the same channel

[hexed token]

oh

[rustic gale]

Does the bot also delete every message in the channel?

[hexed token]

yes

[rustic gale]

Like, it becomes empty?

Yeah, that's because you enabled Server Storage in Server Configs

Disable that setting

[hexed token]

oh ok thank you

[queen anvil]

Hello,

It seems my members in discord are unable to see the original message from the ticket. Is there a specific setting on the dashboard that I can let them see it? Or is this a discord permissions thing?

[gilded verge]

Hey, It looks like they don't have permission to read messages, so please go to Panel Configs->Permissions->User Permissions-Edit opened->change Read Message History to \✅

[queen anvil]

Thank you! I’ll give that a go

[iron night]

Gave +1 Rep to @gilded verge

[solemn tulip]

If I vote Top.gg and BFD will I get 1 vote only ?

[gilded verge]

@solemn tulip, No, it's just a visual glitch and it happens, so the next time you vote, it should be fine ^^

[rustic gale]

You should get 2 votes

[solemn tulip]

I only have 1.

[rustic gale]

Did you try voting again?

[tame kayak]

Thx

[iron night]

Gave +1 Rep to @karmic rose

[solemn tulip]

It says I have already voted I think.

[rustic gale]

On both sites?

[solemn tulip]

I think.

[rustic gale]

That's very strange

[gilded verge]

i mentioned before ,
it's just a visual glitch and it happens, so the next time you vote, it should be fine and you can see all votes ^^

[rustic gale]

Let's hope that's the case

It happened to me just now and it hadn't happened to me before.

[gleaming sonnet]

I have the bot set to disallow message sending in closed tickets, yet people can still do it. Any advice?

[solemn tulip]

Oh alr.

[ocean spear]

If you have role permissions set to allow it then itll bypass that setting

[stoic lodge]

new to the bot, apologies if asked before. When closing a ticket, is the requester removed from the ticket thread? How can we make sure they still have access to the thread to view the result

[vapid sonnet]

Can you set the bot to send only the panel without the script?

[scenic plinth]

No, because it is how Discord views HTML files, which ticket tool sends.

You end up seeing this with moderation bots as well in some cases when logging messages.

[scenic plinth]

If you have it set to where the owner of the ticket can no longer see the channel after closing the ticket, no, they cannot view threads attached to the channel anymore. In short terms, you can allow them to view the ticket to see the thread(s) attached.

[rustic gale]

That's like asking if they can send you the box without the pizza.

[vapid sonnet]

Thx

[iron night]

Gave +1 Rep to @scenic plinth

[delicate furnace]

Wait, what is this? How can I set it up?

[bold arrow]

Where can I remove a create ticket in which option? I have 2

[scenic plinth]

You attached the panel to itself...

[humble sequoia]

Multipanels

For a more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Settings -> Panel

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[scenic plinth]

The message that was sent by ticket tool immediately after....

[bold arrow]

Thanks

[iron night]

Gave +1 Rep to @scenic plinth

[gentle lichen]

heya!! how do we edit this message here?

[humble sequoia]

**Panel Message**

The panel message is where people react to make a ticket. To customize it head over to your Dashboard --> Panel Configs -> Panel -> Edit Panel Message

[hardy thunder]

yo how do I send the ticket

message

[analog prairie]

How do i make the dropdown menu have multiple options? Only one on the top shows up for me

[rustic gale]

That's called a tag.

[humble sequoia]

Tags

Tags are used to send a predefined response to your channels using a command. Tags will only respond if the command itself is used, it will not function if you put the tag into a sentence. The prefix is not included.
To create tags, go to: Dashboard > Tags > Create Tag. After creating and naming one, tap on the response button, and you can edit the response.

[rustic gale]

That's the panel message

[rustic gale]

Did you select the same panel for all of them?

[analog prairie]

Yeah

[rustic gale]

If so, that's why they don't show.

[analog prairie]

But it's required

[gentle lichen]

Am aware! But I got it :)

[rustic gale]

Pick a different panel for each option

[analog prairie]

Wym

then how will the dropdown options show in one?

[rustic gale]

They do

[analog prairie]

Ohhh i got it finally thank you

[iron night]

Gave +1 Rep to @rustic gale

[jade topaz]

anyone else having trouble changing the ticket category?

How do I fix this, I just invited the bot

@jolly ginkgo

1063689832305545337 server ID

The bot is online

what command is this

[radiant moss]

solved

[radiant moss]

$panelmessage

[gaunt ibex]

can someone please contact me about my order

i can’t get ahold of anyone

[thick magnet]

how do I set a channel for the ticket (sorry if this sounds dumb)

[sharp blaze]

What does Ticket Tool bot do?
and what's the different
between Ticket bot and ticket tool bot?

[rustic gale]

You don't “set a channel for the ticket”

You send the panel message to a channel using the Send button

[rustic gale]

Ticket Tool creates and manages tickets, which are channels (or optionally threads) in your server

The basic use case is for the users in your server to contact staff privately without having to DM them

But it's a lot more flexible and versatile than just that

[raven marten]

Can we do a ticket whit a react instead of a button ? (Ping me)

[rustic gale]

No

[raven marten]

Ok thanks

[rustic gale]

You can use a different bot that is capable of sending a custom message when a user reacts, though

And make it send the $new command

[raven marten]

I see

[thick magnet]

I solved it thank you

[iron night]

Gave +1 Rep to @rustic gale

[deft grove]

Where can I see more info on using threads for tickets

[jade topaz]

Hi

[quick raptor]

how do i change the permissions from orange to green?

[charred monolith]

Hey

small doubt i have my transcript channel set but the transcripts arent going there

@oak shuttle

sry

[jade topaz]

How can i make the bot auto transcript when someone from the team deletes the ticket

[rustic gale]

You don't. That's a known bug

If the indicators worked correctly: you would change the indicator by granting the permission to the Ticket Tool role in your server's role settings

(or to any role that the bot has)

[rustic gale]

Where are they going?

[rustic gale]

It's premium only

Head to Panel Configs -> Transcript and enable Auto Save Transcript

[jade topaz]

For premium only?

No other way to get it do it for free?

[rustic gale]

You can get premium for free

Use $vote to know more

[jade topaz]

$vote

[humble sequoia]

Votes

Current Votes: 0
Lifetime Votes: 0
Linked Votes: 0

Vote Links

Top.gg
BotsForDiscord.com

Linking Info

Linked User: Not Linked
You can give your future votes to another user by linking with that user.
To link use $vote link (@user or userId)
To unlink use $vote unlink

Redeeming

Each vote is worth 12 hours of premium and can be redeemed once you have atleast 6 votes.
Your current votes are worth 0m
To redeem your current votes use $vote redeem

[dire laurel]

Anyone know why it says ‘the application did not respond’

[rustic gale]

Many possible reasons. Try using the /debug command

[dire laurel]

Same msg

[rustic gale]

The bot is missing the Send Messages permission in that channel

[dire laurel]

Where would I go to add it? The dash?

[rustic gale]

It's missing other permissions as well. Start by giving it Send Messages and use /debug again to see the rest

The channel's permission settings

[dire laurel]

Manage roles is missing

[rustic gale]

In the channel settings it's called Manage Permissions

[dire laurel]

Thank you

[iron night]

Gave +1 Rep to @rustic gale

[cloud forge]

Morning folks. Am I able to determine where new tickets are created? They currently appear right at the top of my server, can I have them appear underneath the channel where the create a ticket panel is at all? Appreciate you all

[humble sequoia]

How do I set what category tickets are created in?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to grant access to
4. Open the Category options menu
5. Select the categories of your preference
6. Save changes

[lapis marsh]

Wondering if as a mod, can I create a ticket and then use a command to add users to it?

[delicate furnace]

Oh, so it doesn't move a message to a ticket or something like that?

[delicate furnace]

Yes

[willow forge]

They left…

[delicate furnace]

I figured

[rustic gale]

No

[delicate furnace]

Ah, I wish

[quick orbit]

How can I make a role ping upon opening a ticket? It says the role but doesn't ping it.

Nevermind figured it out :)

[jade topaz]

Hi

[primal nexus]

Hi, can't seem to close tickets (error : This interaction failed.), debug & level commands don't work ?

[slender minnow]

Hey Neo, can you make sure that your client is updated to latest version? Also check your connectivity to ensure that it is not affecting

[primal nexus]

how do I do this ? Do i remove the bot and add it again ? (Does this break the current system and opened tickets ?)

[slender minnow]

by client i was referring to your discord app that you downloaded from your browser (if on pc) or app store (android/ios)

for pc client it should check for updates and auto install them on each launch

[primal nexus]

its updated, just tried again to confirm.

[slender minnow]

i don't think its appropriate to ping for support, this is a community support channel
anyone is free to help others as per their conveience :)

[primal nexus]

@jade topaz if you're just starting out, https://docs.tickettool.xyz/dashboard/panel-configs

[slender minnow]

if you are in an urgent need for help, you should open a ticket through #🎫│make-a-ticket and a team member will be with you as soon as possible

[slender minnow]

did the bot respond to the debug and ping command usage?

[primal nexus]

nope. it just says : The application did not respond.

[slender minnow]

can you open a ticket so that we can take a further look at this

[primal nexus]

sure, thanks for the response mate 🙂

[iron night]

Gave +1 Rep to @slender minnow

[humble sequoia]

━━ moved to ticket ━━

[primal nexus]

how do I give you +1rep ? 😅

[slender minnow]

dw about that, its an external bot giving rep to whoever thanks someone

[robust sandal]

I want someone to be able to open a ticket room when they come to my server because I'm going to register there how do I set it up?

Turkish (tr) → English (en)

[jaunty solar]

How can I become staff?

[humble sequoia]

How do be I become a Support Member?

You can become a support member in 2 ways:

1. You can be really active in #🆘│community-support gain <@&799500225579712543> role and get chosen by a Manager
2. You can apply VIA our applications that would be sent in #📣│server-news

We currently have Support Teams for the following languages:

:flag_us: English
:flag_jo: Arabic
:flag_fr: French
:flag_de: German
:flag_br: Portuguese
:flag_es: Spanish.

[earnest garnet]

Team, I feel stupid. I created a new ticket system and I want to make just those tickets visible to our mods (we have two systems for admin support) and I can't figure out how to do this - help?

[lyric schooner]

How do I add a role that can't open tickets?

[karmic rose]

You mean that you want a certain role that has the ability to tickets?

[quick bone]

Use blacklisted roles menu

[lyric schooner]

Sorry where is that?

[humble sequoia]

Blacklist Roles

Any role you assign as a blacklisted role won't be able to use commands or reactions.

Selecting a blacklisted role

Go to your Dashboard ➞ Server Configs. There you will find the option to select blacklisted roles.
Note: Don't forget to save.

[lyric schooner]

Ty

[quick bone]

nws

[earnest garnet]

Yeah basically - We have a role in our discord called Game Managers and I want them to have their own ticket system to offer support for our players.

apart from our admin/general support

[karmic rose]

I honestly did not understand you, do you want to make a specific role that can open tickets, or a specific role that can see tickets

[quick bone]

You can use support team roles

(sorry for interrupting @karmic rose)

[earnest garnet]

That's what I thought but do I need to like...give my game managers a certain role for that? I was kind of expecting a drop down for me to select an already existing role in my discord

[quick bone]

it should be able to give you an existing role

if you created a new role whilst on the page you need to refresh

[earnest garnet]

It would be this right?

[quick bone]

No

[earnest garnet]

lmao okay so I was looking in the wrong place, where should I be looking right now xD

[earnest garnet]

AHHHHHH

[quick bone]

there it should give you a little box saying support team roles and lets you pick any role in the server

[earnest garnet]

Yessss this is exactly what I was looking for

[quick bone]

yep no worries

[earnest garnet]

Thank you so much!!!! ❤️ @quick bone

[iron night]

Gave +1 Rep to @quick bone

[earnest garnet]

One last thing, since I have this ticket system selected up top, this choice is specific only to this ticket system right?

probably a dumb question but have to ask

[quick bone]

Yes, it will only apply to that panel

[earnest garnet]

awesome sauce - this is going to make my life so much easier lmao ❤️ thanks again

[quick bone]

nws

[abstract lintel]

Hi

[quick bone]

hi! send ur issue here

[lyric schooner]

Ok soo.. I need a bit of help

[quick bone]

with what?

[lyric schooner]

I have the tags thing but how do I make it respond if its in the middle of a sentence

[quick bone]

wdym?

[humble sequoia]

Tags

Tags are used to send a predefined response to your channels using a command. Tags will only respond if the command itself is used, it will not function if you put the tag into a sentence. The prefix is not included.
To create tags, go to: Dashboard > Tags > Create Tag. After creating and naming one, tap on the response button, and you can edit the response.

[lyric schooner]

So it's report so if someone types I do I report someone how do I get the bot to then respond

As in I have a tag

But does it respond if the word is used in the middle of a sentence

Oh nvm I read the embed above

[quick bone]

yep nws

[humble sequoia]

Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

Create a Panel

To create a panel we are going to need to head over to the Panel Configs Tab on the Dashboard.

Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and you are ready to get started with configuring your panel.
An example of a creating a panel is shown below.

Send the Panel to a Channel

Once the panel has been created, use the blue Send button and select the channel you want the panel to be sent to.

The Panel wasn't send

Use the </debug:ID> command to diagnose possible permission issues with the bot.

[gilded verge]

@jade topaz, please check

[deep tapir]

Hey I have been banned off of rag and I was yet following the rules

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[jade topaz]

How do I create a suggestion.? I’ve tried the . Command line and the / but neither works

[rustic gale]

It's s!suggest

[jade topaz]

how do i make my button show up when someone uses the proper emoji

[supple badge]

What is the transcript for?

[rustic gale]

Transcripts are a way to record the contents of a ticket channel so you can delete it safely without losing the information in int

[rustic gale]

Please explain?

[supple badge]

But the message is lose and just time and members in ticket show

[jade topaz]

Oi

Sou brasileiro

[rustic gale]

I don't understand

[solemn tulip]

How to get this ?

[jade topaz]

Get Ticket Tool premium

[solemn tulip]

I have.

[jade topaz]

did you buy it from discord?

[solemn tulip]

I got it with votes.

[solemn tulip]

Wym from discord ?

[jade topaz]

#🤖│bot-spam message

[sage wolf]

me

[jade topaz]

the buttons wont show up when a ticket is opened

and yes I have this on

[neon spoke]

how do i set up if im not the server owner

[rustic gale]

If you got it with votes you won't see that symbol

[rustic gale]

What's the ID of your server

[jade topaz]

845664985232965682

Oi

[rustic gale]

The button that goes there is the Close Ticket button.

And you have that button disabled

[jade topaz]

Oh Ok thanks

[hushed oak]

hey yall

can i have some help with setting up my support roles and perms

[twilit grove]

How do I send a Tag?

[scenic plinth]

You type whatever you set the name of the tag, tags do not have a prefix unless you set one.

[scenic plinth]

You will need to ask what you need help with specifically on those perms for someone to help you if that is what you are asking.

[visual marlin]

Hi, is there any way to put closed tickets on a retention policy? Something like, I want ticket channel closed-X-0001 to automatically delete after 5 days. Thanks!

[rustic gale]

Have a look in Panel Configs -> Automation

It's a premium feature though

[visual marlin]

Will do

[jade topaz]

How to make my downloaded transcript into a link??

[rustic gale]

There's not really a convenient way to do that.

[jade topaz]

oh

but i saw someone do it\

[rustic gale]

What did you see?

[rustic gale]

That looks like the direct URL that is generated by Ticket Tool when you create a transcript.

[jade topaz]

how do i see it

the URL

[rustic gale]

If you're manually reuploading a downloaded transcript, there's no easy convenient way to generate such a URL.

[jade topaz]

Oh ok

wait

oh

so i cant get it once downloaded?

[rustic gale]

Like i said, there's no easy convenient way to do it

You're in the wrong server

[humble sequoia]

Ticket Message

The Ticket Message is the first message sent by the bot on a new ticket. To customize it head over to your Dashboard ➞ Panel Configs ➞ Ticket ➞ Edit Ticket Message

[jade topaz]

once downloaded?

[rustic gale]

Yes, that's what i said

[jade topaz]

kk

ty

[rustic gale]

It's easy if you're on a computer and are using Firefox

[jade topaz]

how

[rustic gale]

Find the uploaded file

Shift+Right-click on this little icon

[jade topaz]

kk

[rustic gale]

then select Copy Link

Next, paste the link at the end of this URL:

https://tickettool.xyz/direct?url=

And that's your direct link

[jade topaz]

kk

ty ill do all this tmr

Wait

[jade topaz]

But I dont see that I only have the file

[rustic gale]

What do you see?

[jade topaz]

Like

I deleted the ticket but I downloaded it so I have the file

[rustic gale]

Upload the file somewhere

On some channel where it won't be deleted

[jade topaz]

No like

Someone made a ticket in my server and we did and then I did $transcript downloaded and deleted the ticket

[rustic gale]

If you downloaded the file

You can reupload it

By the way, it sounds like you don't have a transcript channel set

It is strongly recommended that you set up a transcript channel for your server

[cobalt skiff]

Does anyone know a way to restore a deleted ticket?

[rustic gale]

Deleted? Impossible

That's what transcripts are for, so you can delete the tickets without losing their contents

[cobalt skiff]

Oh

I accidentally deleted a ticket with important info in it

😭

[rustic gale]

That's unfortunate.

[boreal mantle]

Me responden mi ticket pls?

[slim nest]

Pls wait a bit.
They don't have only your ticket.

[twilit grove]

My Tag isnt posting anything thats in the embed area and is only posting the stuff that is in the message Text Area

[rustic gale]

What's your server's ID. I'll take a look at your settings

[twilit grove]

1060438067896406016

This is what comes up when I run the command

Which I put Thr to see if it was even working fo rme

[rustic gale]

Well. As you can see in the dashboard, the embed fields have a next to them

The red means it's a premium feature and your server does not have premium

[toxic belfry]

#🆘️

#🆘️

#sos

#📌│automated-support

[wind siren]

Do u have to have ticket tool premium to have the color change

[solid zodiac]

Hello, I would like to connect your bot to Telegram or JivoChat so that my site employees receive notifications. This can be done?

[scenic plinth]

No...

[viral lynx]

Hi! Where can I find someone reliable and experienced to set up my support system in exchange for payment/h? I can see that the support team isn't allowed to do that, but maybe we find someone experienced here. Please only contact me with some reference. Thanks!

[lavish matrix]

Does ticket tool no longer work in forums?

We had a ticket request option open in a forum, used to work fine until a few days ago. Kept saying “interaction failed” and wouldn’t open any tickets.

Tried to resend the ticket message… didn’t work either could only select actual channels

[rustic gale]

Make sure the forum post is not closed

[jade topaz]

hello how do i change the color of panel?

[twilit grove]

When i run a tag, it doesnt send all the information thats in the Text Area, and Im not over the 2k Limit I am at 600.

[rustic gale]

If you don't have premium you will hit the character limit.

[twilit grove]

I know, the character limit is 2046 and My character count is 600 currently

[rustic gale]

The character limit without premium is 250 characters

[austere nimbus]

Is there a way to make a ticket channel marked as NSFW when created?

[rustic gale]

Not possible

[trim citrus]

how do i change the ticket count
solved

[austere nimbus]

Thx

[rough isle]

hi guys my server isn't showing up

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see the steps on how to relog.

How to relog in the Dashboard.

First, you must go to the dashboard. Once you are there, click on your avatar on the top right. after you click it, you will see a button that says Logout. You must click that. Once you have logged out, you can log back in.

You can also click here to log out immediately.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using the </permissionlevel:1029797400174399542> command on your Discord Server

User permission level with Ticket Tool
@User is permission level: 0 (User)
```» *If it shows that your permission is **0**, you don't have any of the above **3 things** to manage the dashboard.*


**See the Image below on how to relog:**

[rough isle]

thank you

[jade topaz]

quick questions guys... is there a way to ping a certain role when a ticket is created?

[chrome ingot]

Hey frens! Everyone in my server (a private one) can see the tickets that are created. What's the setting I need to change in order to make it visible only to the person who created the ticket?

[humble sequoia]

How to automatically ping my support team on a ticket?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to ping your support on
4. Open the Ticket options menu
5. Click on Edit Ticket Message
6. In the Message Content use one of the role mention syntax (**{@Role Name}** / **{Role ID}**)
7. Save changes

Note: For this to work properly, Ticket Tool requires the Mention Everyone permission. Or the role must have the Allow anyone to @mention this role setting enabled

[cursive phoenix]

[jade topaz]

Thanks, very helpful

[iron night]

Gave +1 Rep to @cursive phoenix

[sour inlet]

Is there any way to change the "To create a ticket react with" to something else on the free version? It doesnt make sense when I use the dropdown menu instead

Nvm sorry I found it now

[cerulean shell]

Does ticket tool have an overflow category option?
Nvm

[solid stream]

I'm not sure exactly if you found this the answer, but you can select multiple categories as overflow categories.

[restive mulch]

every time I use /new, it says the application does not respond... any ideas?

[sour inlet]

Is there a way to automatically reference another channel in the welcome message when its created

Like just for it to say #general or something in the ticket

[olive cliff]

how do i add moderator roles to tickets

[cerulean shell]

Yeah. I figured it out. Thanks tho 👍

[solid stream]

If it doesn't seen to be dynamic, it's pretty simple.

You can just use the built in discord format, an easy way to convert pings or say #💬│general-chat Refrence is to use my /id command or put a \ before the Refrence.

[rustic gale]

Everyone can see your tickets? If you look at the channel's user list, every user is there?

[frozen moon]

I won discord nitro (premium) but don’t know how to redeem it

[humble sequoia]

━━ moved to ticket ━━

[edgy arch]

How to make it so I can open up unlimited tickets with 1 panel?

[rustic gale]

Look in Panel Configs -> Limits

[open sparrow]

how to change the content in there?

[humble sequoia]

**Panel Message**

The panel message is where people react to make a ticket. To customize it head over to your Dashboard --> Panel Configs -> Panel -> Edit Panel Message

[open sparrow]

what's this ? how to open it

[rustic gale]

In the dashboard

That's the standard way of setting up the bot

It's this website:

[humble sequoia]

https://tickettool.xyz/manage-servers

[rustic gale]

In there you will find your server and press Manage

you will be directed to the Panel Configs menu

find the submenu called Panel, then press Edit Panel Message

[glacial bay]

Hi, I am trying to remove the permission to delete ticket so I can store all tickets. is there a way!

[lusty yoke]

Hello, I'm having a problem and cant seem to fix it. It won't allow members create a ticket. It's saying "You dont have permission to use this". If anyone can help, that would be great.

[gilded verge]

Hey, please go to Panel Configs->Buttons->Edit Delete Ticket Button->and to Disabled Roles add everyone

//Remember that you can also set the transcript channel, and once you set that channel then you have to do is click the transcription button after closing the ticket and the bot will send there the conversation history from the given ticket ^^

but if anyone on your server has the Administrator permission, they will be able to delete the ticket because they have full permissions on the server

[glacial bay]

How long the direct transcript stay on ticket website before deleted?

[gilded verge]

as long as you don't delete the message with the transcript, you can view it at any time ^^
My example:

[frozen acorn]

Hi.i earned a whitelist and I don't know what is next.can you tell me?

[gilded verge]

Hi, whitelist? what do you mean?

[violet karma]

Hi Ticket tool was working fine, but suddenly it is offline for my server

[gilded verge]

Hey,
> what's your server id?
> please send a screenshot of bot status (whether online or offline)
> how long is he offline?

[violet karma]

Server ID: 736562838453354576
Screenshot attached
Offline for approx an hour or so

[gilded verge]

I have informed the developers, please be patient ^^

[pale pilot]

@violet karma hey there, please try again now. It should work again

[violet karma]

Thanks a lot! Working now 🙂

[iron night]

Gave +1 Rep to @pale pilot

[jade topaz]

How do I change who can access my tickets when I’ve already created the ticket

[karmic rose]

go to the settings -> general -> Support Team Roles
Define the roles that can see the tickets

[jade topaz]

thanks!!

[iron night]

Gave +1 Rep to @karmic rose

[karmic rose]

Take a full picture of me so I can see where your problem is

Please try using the following command in the channel where you want to send the panel to:
/panel 1

[fervent agate]

Guys look

That s what i can t do i need him online so i can do commands

So if someone knows

Ping me guys if someone knows

[rustic gale]

Is it still offline?

What's your server's ID?

[fervent agate]

It s

Want to join my server or?

[fervent agate]

It is offline for 9 hours

[pallid parrot]

HELP ME

[fervent agate]

Look for a tutorial maybe it will help

[pallid parrot]

the gitbook not up to date so I can't find it

[karmic rose]

send id your server And when it comes it will say to deliver it to the developers

[fervent agate]

Can you help me find the Id idk how i tried to look i m on phone

[jade topaz]

i did create panel the ticket not shoow up

[fervent agate]

Did you save

[fervent agate]

Try to do the panel from google

[karmic rose]

go to the Appearance and activate the feature Developer mode

[fervent agate]

Ok

[jade topaz]

Yes

plz help'

Please help

[narrow glen]

ticket tool has been great so far but today it stopped moving closed tickets to the correct category. it changes the name to closed___ but stays in the original category with other opened tickets

[fervent agate]

Did you delete it

[narrow glen]

delete the ticket? no, just closed it. i have a separate cateogry i setup for closed tickets and the bot would usually move it there

[fervent agate]

Ok

[spring sand]

Yes

Bot tired

[stoic gate]

hello, my bot is offline since morning, help me?

[spring sand]

Bot is offline

Just have to wait

[scenic plinth]

[rustic gale]

Probably because the category is full

[humble sequoia]

Overflow Categories

Discord only allows to stack up to 50 channels per category, meaning that if you have already 50 tickets in one category, the bot won't be able to place a ticket in that category, for such reason Ticket Tool counts with overflow categories, meaning that if your main category is filled, the bot will go ahead and place the ticket on the next one available, simply choose a second category in the category pickers:

[fathom basin]

its possible to add role to ppl who have ticket? i just wanna add private chat for ppl who have ticket.

[rustic gale]

Yes, but it's a premium-only feature

[fathom basin]

can u explain more , im interested, can u give link?

this one im right?

[rustic gale]

Incorrect

It's in the Ticket submenu of Panel Configs

[fathom basin]

this one

[rustic gale]

Correct

[fathom basin]

ty

[iron night]

Gave +1 Rep to @rustic gale

[hearty plank]

pls help

[rustic gale]

Use the /debug command, that may help find the cause

[velvet agate]

Command add chanell

[vast onyx]

Hi all, quick question regarding thread mode: Is it possible to have a "mentions channel" where the ticket tool can ping roles alongside the creation of private ticket threads?

[rustic gale]

There's no such feature currently. Feel free to use the s!suggest command in #🤖│bot-spam to suggest it

[vast onyx]

Gotcha, just asking because it seems like the utility is reduced when you can't mention roles with more than 100 people

[slender ferry]

is ticket tool not working for anyone else?

[vast robin]

not working

its down I think

[slender ferry]

can anyone else confirm

[scenic plinth]

[prisma lodge]

hello, the documentation says to update the opening message of a ticket to

Head to your Dashboard
Select your server
Go to the Panel Configs Tab
Under General, click on Ticket Options

There is not a ticket option under general and im not sure what to do about it

this is the documentation i followed https://docs.tickettool.xyz/dashboard/panel-configs/ticket-options

i also checked some of the other panels in case it changed, but no, is sad day

[rustic gale]

It's a bit confusing because the header that now says General Ticket Options used to say just General until very recently

[prisma lodge]

omg

[rustic gale]

The interface was updated in the last few days

[prisma lodge]

i looked there like 20 times, and i missed it every time, thank you, that helps out a lot

im just blind

[shadow eagle]

How to Remove it?

[rustic gale]

Remove what?

[green hollow]

how do I change the channel that the ticket is linked to without making a new one

[rustic gale]

Making a new what?

[green hollow]

a new pannel

how do I change the channel were it is sent out?

[rustic gale]

By using the Send button to send the panel message again

And deleting the old panel message

[wispy meteor]

Is there a way to tag another channel in a ticket? Not the channel of the ticket itself, but another one that tickettool has access to?

[humble sequoia]

Mentions

Within all the messages the bot sends (both embeds and text) you can mention either channels, roles, or even users, these mentions will only send a notification to the user if they are used within a text field, e.g: a role mentioned in an embed won't ping at all the users who have that role.

For mentioning a role you can use one out of three options:
{@Role Name} ➞ Which is Case Sensitive.
{RoleID} ➞ Replace RoleId with the Id of the role you are trying to ping.
<@&RoleID> ➞ Discord's native syntax to ping roles.

<#ChannelID> ➞ Mention a channel by its ID.
<@UserID> ➞ Mention a user by its ID.

[wispy meteor]

ohh I see what I did wrong

[jade topaz]

The bot is down for me

Is this happening to anyone else? I don’t see a status update

[thorny egret]

Dont work ticket tool?

[stable fulcrum]

Hello

im trying to use the create.form but i cant make its work on my discord

i need to purchase premium?

[rustic gale]

Please check the pinned posts

[stable fulcrum]

outsider

can u give some tip on my question please

[jade topaz]

yeah the bot has been down for hours and i tried the steps

the debug command is not available in this channel

so i guess ill open a ticket?

[rustic gale]

You use the debug command in your own server, not here

[rustic gale]

Forms do not require premium

[jade topaz]

yeah the interaction fails

i followed the steps

[rustic gale]

Did you check if it's offline?

[jade topaz]

yes the bot displays being offline

[rustic gale]

What seems to be the problem exactly?

[robust cloud]

Same here. Seeing an error: “this interaction failed.” When I try and start a new support ticket in my server.

[rustic gale]

Please read the pinned post

[fervent agate]

And after i copied my id what do i do?

Btw for me the bot it s still offline

[rustic gale]

I can't find your server's ID anywhere. What's your server's ID?

[fervent agate]

1046040862288789524

Here

[fervent agate]

Ping me or reply because i won t be online

[pale pilot]

Should be back within a few minutes

[fervent agate]

It s off for 25hourss

He came online now lol

[rustic gale]

Just like Lukas said

[fervent agate]

It was off for 25 hours

[rustic gale]

And it came back online a few minutes after staff reset it

[pale pilot]

It unfortunately doesn't show us in our systems and it only seems to be affecting some servers, not entire shards. If it happens again, just come to us and we'll fix it 🙂

[fervent agate]

Good ok thanks

[iron night]

Gave +1 Rep to @rustic gale

[fervent agate]

Thanks

[rustic gale]

Thanks @pale pilot

[iron night]

Gave +1 Rep to @pale pilot

[spring sand]

still offline for us

702522764300517499

[loud fjord]

Balance

/WORK

[pale pilot]

Try again 🙂

[karmic rose]

How Can i help you?
Explain your problem

[spring sand]

Thanks! ❤️

[iron night]

Gave +1 Rep to @pale pilot

[kind canopy]

i can't create ticket it says missing permissions

i tried many times

but there's nothing missing

[robust coyote]

why when i try to log in on my phone i see this? (On the ticket tool website)

[karmic rose]

Log in from another browser

[sour quartz]

i need help to the utopia menu. i cant login i got error

[robust coyote]

alr thank you

[iron night]

Gave +1 Rep to @karmic rose

[karmic rose]

Send a picture of the problem you are facing

[sour quartz]

invalid username or password. but i got the username and right password.

hmm now i got in

[karmic rose]

Are you serious? Your problem has nothing to do with ticket tool bot

[sour quartz]

I couldn't find anywhere to contact you. in here.
I have also tried email with no response

[karmic rose]

If you don't want help with bot, you can go to #💬│general-chat

[void blade]

how to make when someone press close it close the ticket and delete it

[karmic rose]

You cannot, but when you close the ticket, you will have an option to delete it
Or You can delete the ticket by ( $delete )
You Can close the ticket by ( $close )

[void blade]

I have server
when I close the ticket it close and delete
I want to disable it

[smoky shoal]

disable two step close

[void blade]

I will try

[wicked quartz]

I got a "this interaction failed" message. Why is that? Bot was working perfectly in the lost days

[smoky shoal]

Check your subcription status and if tickettool has the correct perms

[wicked quartz]

We were using the free version. The options haven't changed at all so I can't figure out what could have gone wrong

[crude gale]

how do i change this?

[cosmic cosmos]

Could anyone tell me how I can make it so 1 person can't open multiple tickets and spam a bunch of useless tickets?

[humble sequoia]

Global Ticket Limit

Unlike the regular Ticket Limit, the global limit will limit the amount of tickets a user can create at the same time for ALL Panels. When a ticket is closed again, the limit resets for that user.

To customize it head over to your Dashboard ➞ Server Configs ➞ Global Ticket Limit

Note: This is not a limit for how many tickets a user can open at all times or how many tickets you can have open on the server in total. This is just a limit per user for open tickets.

[scenic plinth]

Theres the tag, you can also alternatively add limits in ¨limits¨ section of the panel config, which allows for better limits really.

[stable fulcrum]

im doing something bad?

[fleet bolt]

is there any way of being able to open multiple tickets at once and how?

[rustic gale]

By increasing the ticket limit

In Panel Configs -> Limits

The default limit is 1 ticket per panel per user

[fleet bolt]

thx

[rustic gale]

You can make it whatever you like, and you can set up roles that bypass the limit

[fleet bolt]

thanks @rustic gale

[iron night]

Gave +1 Rep to @rustic gale

[fleet bolt]

where do i find this @rustic gale

[willow forge]

In the panel settings, there is a setting called “forms”

[fleet bolt]

thanks!

[willow forge]

np :)

[willow forge]

how does that work @rustic gale?

[slender minnow]

It's an external bot.

You didn't had to ping for that lol

[willow forge]

nah I mean what you have to do to get a rep

[slender minnow]

just say ty, thanks or any other variation with the ping to the targeted user

[willow forge]

ok :)

[fleet bolt]

is there a way to categories the tickets by "Question title" or "Question placeholder"

like this? ^

[rustic gale]

Each of those buttons corresponds to a separate panel with its own separate settings.

[fleet bolt]

Okay thanks

[gray fiber]

How do I ping my staff when someone Is making a Ticket and needs support?

Ping me back

[fleet bolt]

How to i make each ticket stay in the same message?

[jade topaz]

yo

[stable stag]

Une personne qui parle francais qui peut m'aider ?

[jolly ocean]

Is the bot currently offline?

[smoky shoal]

Ping the role your staff has <@roleid> in the ticket embed or thread styled

[gray fiber]

Dont i need premium for that

[smoky shoal]

im not sure

you can

[gray fiber]

Do i have to do it in the embed

[smoky shoal]

embed title or attach thread

[gray fiber]

Ok

Thanks for the help

Thanks @smoky shoal

[iron night]

Gave +1 Rep to @smoky shoal

[smoky shoal]

You can try a dropdown menu

[gray fiber]

It doesn’t work, I put <@Staff> and It doesn’t work

[smoky shoal]

Can you show a screenshot?

[quick bone]

try <@&ROLEID>

[gray fiber]

Wait

Oh

I have to put role id

[velvet veldt]

the ticket not work but i am sure all things true

[stable stag]

Can someone help me I can't configure the bot on my server

[stark rune]

1. Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

2. Create a Panel

To create a panel we are going to need to head over to the panel configs on the dashboard.
Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and your ready to get started with configuring your panel.
An example of a creating a panel is shown below.

3. Send the Panel to a Channel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard.
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq.
An example of a sending a panel is shown below.

Having a Problem Sending the Panel?
Do $debug in a channel with Ticket Tool and make sure it has all the necessary Discord permissions.

[stable stag]

thank you

[jade topaz]

I’m clueless someone help

what do I do to accept lmao

@severe path

[hushed ravine]

Hi, I need help. When I tried to publish the panels on Discord, it showed duplicate panels, even though I only had 5.

[jade topaz]

is ticket tool bot down?

[icy mirage]

think so I came to ask same question...

[jade topaz]

it must be...their own tickets aren't working here either.

[pale pilot]

#📣│bot-news

[slim thicket]

I tried to make a ticker but it won’t let me

Ticket*

[icy niche]

ey

[bronze python]

bot its partially down due to a restart, #📣│bot-news

[pale pilot]

#📣│bot-news

[slim thicket]

I bought something again but I didn’t get it

[pale pilot]

If it's not ticket tool premium, then you're in the wrong place

[slim thicket]

Wdym?

[icy niche]

what is reason for restar ticket tool?

[pale pilot]

To apply a fix for an issue that some servers were randomly offline

[icy niche]

ok , thx

[iron night]

Gave +1 Rep to @pale pilot

[hasty kestrel]

There's already a bot on the server, but it pops up like this.
How do I get it to manage

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see the steps on how to relog.

How to relog in the Dashboard.

First, you must go to the dashboard. Once you are there, click on your avatar on the top right. after you click it, you will see a button that says Logout. You must click that. Once you have logged out, you can log back in.

You can also click here to log out immediately.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using the </permissionlevel:1029797400174399542> command on your Discord Server

User permission level with Ticket Tool
@User is permission level: 0 (User)
```» *If it shows that your permission is **0**, you don't have any of the above **3 things** to manage the dashboard.*


**See the Image below on how to relog:**

[lapis idol]

If that does not work, feel free to open up a ticket and we will get everything sorted

[hasty kestrel]

Even if I log in again, the results are the same, but how do I solve it?

[lapis idol]

The bot is currently rebooting right now, that could be another issue to why you are unable to solve anything

[hasty kestrel]

ok.
Thank you for your answer.

[jade topaz]

Do you need a desktop to make a dashboard?

[pale pilot]

Phone is good too

[jade topaz]

Doesn’t let me do it

When i click on the links it just lets me click on the sever and ut says done that’s it

[scenic plinth]

What browser are you using on your phone?

[jade topaz]

Discord and safari

[vague geyser]

Good afternoon,
If I change my Primary Bot to Premium, will it take over the tickets already created?

[scenic plinth]

Can you show me what you mean by this?

[jade topaz]

Yeah

[pale pilot]

If the premium bot has access to your existing tickets, yes. Buttons won't work, but commands will

[gleaming girder]

Hello, I'm having issues with my tickets. When members try to do anything with the bot whether creating tickets or apps this comes up. I tried to create my own ticket by selecting the english flag on #🎫│make-a-ticket and I get the same response.

[scenic plinth]

Thats you inviting the bot, to manage it you need to go to:
~~https://tickettool.xyz/dashboard~~

[vague geyser]

#📣│bot-news

[jade topaz]

Page not found

[scenic plinth]

I inputted that wrong, sorry.

[humble sequoia]

https://tickettool.xyz/manage-servers

[scenic plinth]

Use that one, I have no idea what I was thinking.

[copper lark]

Have the same issue too

[pale pilot]

#📣│bot-news

[knotty sphinx]

Is the bot down?

[scenic plinth]

Well... you did just get an answer before even asking...

[jade topaz]

البوت موقف خاوه

I can only invite

[robust sandal]

La bota es un soporte sucio

Arabic (ar) → Spanish (es)

[knotty sphinx]

same

[scenic plinth]

Its possible that you cant manage it due to the bot restarting, to be safe I would recommend logging out and back in, assuming the bot joined your server.

[jade topaz]

Alr

The bot is not working

[vague geyser]

Anyone have Premium Bot invite? 🤔

[valid spoke]

Hey

[humble sequoia]

Inviting and Enabling Premium Bot

The first thing you will need to do is invite the premium bot, an invite can be found here

Once the bot is in your server we will head to the dashboard and manage your server. When you are managing your server, you want to head into "Server Configs" then click the drop down menu under "Select the bot you would like to use on this server" then click "Ticket Tool#6207" and then save.

[sharp hare]

https://i.imgur.com/UBiqRfQ.png
interactions are failing for the premium bot

[jade topaz]

The bots in my server but it isn’t online

[valid spoke]

Why did the bot turn off?

[scenic plinth]

@vague geyser

I have actually a large concern that many of you do not know how to scroll or read, and recommend reading a book. Which is also why I have yet to respond to anyone asking about the bot being offline or not working, because it has been said to look in #📣│bot-news countless times. There you will get your answer.

[valid spoke]

Will you answer my question?

[scenic plinth]

Yes, I just did.

[pale pilot]

The bot is currently being restarted to apply an important fix. It can take around 30 minutes for the bot to be online in your server again

[valid spoke]

@scenic plinth When will the bot turn on?

[sharp hare]

The status page only says the primary bot is being restarted, not the premium one, so that is why I was bringing that up here

[scenic plinth]

Bro.

You just got an answer.

Right above the message.

[pale pilot]

Premium bot should be fully back

[scenic plinth]

It will be offline for infinity, is that what you are wondering?

It will be back in max 30 minutes.

Hopefully.

[sharp hare]

It still seems to be offline: https://i.imgur.com/a2fXkxq.png

[valid spoke]

Well, I'm sorry, I don't know English, and I was waiting for an answer only from you.

[sharp hare]

Wait, that's the regular bot but it has premium on it. Weird. Sorry, let me add the regular bot

[pale pilot]

That is not the premium bot

[humble sequoia]

Inviting and Enabling Premium Bot

The first thing you will need to do is invite the premium bot, an invite can be found here

Once the bot is in your server we will head to the dashboard and manage your server. When you are managing your server, you want to head into "Server Configs" then click the drop down menu under "Select the bot you would like to use on this server" then click "Ticket Tool#6207" and then save.

[pale pilot]

You can switch to the premium bot though

[timber wedge]

there is a bug with the bot! he is offline

[sharp hare]

Thank you, apologies for the confusion!

[iron night]

Gave +1 Rep to @pale pilot

[pale pilot]

The bot is currently being restarted to apply an important fix. It can take around 30 minutes for the bot to be online in your server again

[timber wedge]

@pale pilot Ah ok thank you very much that's nice

[iron night]

Gave +1 Rep to @pale pilot

[scenic plinth]

I would recommend speaking in your native language then, sometimes it is just easier for us in a sense.

[thick apex]

]

I can't delete tickets, and some temporary bug?

[pale pilot]

The bot is currently being restarted to apply an important fix. It can take around 30 minutes for the bot to be online in your server again

About 30% is back

[thick apex]

ok thanks

[gleaming girder]

The bot hasn't been working for several hours.. so how long is that 30 minutes going to take? lol.

[hearty roost]

The bot hasn't worked for like an hour max

[pale pilot]

Okay, judging by the speed of this restart, the current ETA is 45 minutes for EVERY shard to be back online. Could be in in 5 minutes for you if you're lucky

[gleaming girder]

Thanks Lukas

[pale pilot]

It's about an hour now. The restart had to be stopped and done over again, because of an issue that has been fixed now. Now it's just slowly restarting back up again

[gleaming girder]

We've had the issue since 1:52PM EST.

[pale pilot]

Well, we restarted the bot an hour and 20 minutes ago. Not sure if that lines up with that time for that time zone

If it was offline for you before, than that's what the restart was for. We had to deploy a fix for an issue with discord.js.

[jade topaz]

Is the issue solved guys? Stil offline for me.

[jade topaz]

same

[hearty roost]

Here's the answer

[spice hamlet]

its coming online slowly

[jade topaz]

okay cool, thanks

[iron night]

Gave +1 Rep to @hearty roost

[spice hamlet]

just wait it out

[jade topaz]

What's up with the bot?

[hearty roost]

.

[drowsy pivot]

Read back man please…

[hearty roost]

It's easier to wait for an answer for some people apparently

[drowsy pivot]

Damn.. unreal 😂

[pale pilot]

40% back

[buoyant ingot]

[hearty roost]

Thanks for your help!

[plucky kayak]

we all appreciate

[pale pilot]

55%

It's funny how the reports of the bot being offline gradually decrease with the bot slowly coming back

[rigid oyster]

Why is the bot not working?

[rough isle]

its down

[jade topaz]

for how long

[plucky kayak]

Is it possible to not see it in the server, during the update?

[rough isle]

idk until its back

[jade topaz]

when is it back

[pale pilot]

2/3 of the servers are back

Less than 30 minutes

[rough isle]

keep waiting

[violet karma]

Hi Ticket tool was working fine, but suddenly it is offline for my server

[jade topaz]

no way

[violet karma]

Not sure if you're being sarcastic or what

[jade topaz]

scroll up

[rain musk]

Bot working?

[covert swallow]

In some servers yes

Not all

[rain musk]

Button don't working but bot online

[covert swallow]

Run /debug in the channel

[pale pilot]

Then the bot probably was just restarted in your server

[tight grail]

the tool is also offline for me

[covert swallow]

Yes, it is restarting

be patient

[tight grail]

kk thx sorry

[primal nexus]

do we have a cause for why it restarted ? 🤔

[pale pilot]

We restarted the bot to apply an important fix

Unfortunately a full restart takes a lot of time.

[blissful canopy]

?

[steel pebble]

its back online in one of my servers but the other one is still down

[pale pilot]

Just a tiny bit more patience please. It's almost fully back

[haughty monolith]

hello good morning, does anyone know what time the bot will be online again?

[pale pilot]

88% online

Hopefully not more than 15 minutes

Though I have given wrong ETAs before ..

[haughty monolith]

ok thank you very much

[iron night]

Gave +1 Rep to @pale pilot

[jade topaz]

Is tool ticket broken

[pale pilot]

Nope

Just taking a tiny nap

[jade topaz]

Oh how long

[pale pilot]

Read up

[stark rune]

**Ticket Tool - All Systems are now __Online!__**

All Ticket Tool systems are fully online again! We apologize for any inconvenience this may have caused on your server.

If you are still experiencing any problem with Ticket Tool, please reach out to the <@&540295656720302081> within a ticket here, #🎫│make-a-ticket

Jan 18, 2023, 10:57 PM

[jade topaz]

hey

how i can change pannel name

<@&735932334699708490>

how can i make the bot type the name of the opener ?

[rustic gale]

Use the variable {ticket.user.name}

[rustic gale]

That's the ticket message:

[humble sequoia]

Ticket Message

The Ticket Message is the first message sent by the bot on a new ticket. To customize it head over to your Dashboard ➞ Panel Configs ➞ Ticket ➞ Edit Ticket Message

[jade topaz]

ok but i want to mension the one who open

this variable {ticket.user.name} dont do what i want

[rustic gale]

The mention is {ticket.user}

[jade topaz]

ohh ok thank you man

[iron night]

Gave +1 Rep to @rustic gale

[jade topaz]

hhhh nice system

[kindred ferry]

Hi everyone.

Is Ticket Tool down or something? I am seeing a yellow popup window telling that the system is being restarted. Also all commands and setups is being failing.

[jade topaz]

send a picture with this problem

[languid trellis]

Hi, check the status at https://status.tickettool.xyz/.

[kindred ferry]

Yeah I did check the status, but it seems like all my connections and setups are failing. I deleted some functions but after that, I can't setup again because it keeps telling that the primary bot has been restarted. Even when I remove and add again the bot, it keeps showing me the issue.

[languid trellis]

Also check #📣│bot-news. Maybe you just have to wait until it ends. c:

[kindred ferry]

Sure

TYSM

[jade topaz]

how can i put a role on black list ?

in the bot web site

hello ?

[kindred bluff]

my bot doesn't allow someone to use external emotes?

even though they are on?

[rustic gale]

Please give more details about your issue

[kindred bluff]

i might have fixed it

nvm

[modern narwhal]

Goodnight. I bought 100 C on the VerasBSHOP website. I made the payment by pix, but my crown didn't land on the account.

[kindred bluff]

nvm @rustic gale

i opened a ticket

[hushed rampart]

hello, how to give access to a moderator so that he can see all the tickets?

[gilded verge]

wrong server

[humble sequoia]

How can I grant my team access to tickets?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to grant access to
4. Open the General options menu
5. Select your Support Team Roles
6. Save changes

[gilded verge]

Hey @hushed rampart, please check

[modern narwhal]

Sorry. It's just that I sent a message to everyone, I opened a tick and I had no response from support.

[gilded verge]

I'm sorry but I don't see you ever opening a ticket on this server

[modern narwhal]

No problems. In question of the tickt, I opened it on the "normal" server. But I didn't get any answers and I came to this one. I didn't know this was for other things. Sorry for the inconvenience and thank you for your attention!

[kindred bluff]

i need some help.. i have another bot within the ticket tool and it doesn't allow it to use external emotes

[gilded verge]

You have an open ticket so please wait patiently

[kindred bluff]

ticket been open

[jade topaz]

@radiant moss the staff can use the ticket panels to open a ticket but the members cant it shows interaction failed

ohk sorry

[tardy beacon]

hello, I also want to transfer my Ticket Tool Premium to another server

[rustic gale]

Head to your Subscriptions page:

https://tickettool.xyz/subscriptions

If you have an available subscription there, you can transfer it from that menu

If you have no available subscriptions there, head to your server's dashboard and check what premium status it has

If it says “Time remaining:” you can use the Backup and Restore menu in Server Configs to do the transfer

If it says “Linked Subscription (Discord)”, then you can't transfer premium. You will have to cancel your subscription and start a new one in the new server.

[dim crane]

how do i get another role to see tickets

[sturdy laurel]

how to fix application did not respond?

[rustic gale]

Make them a support team role

[humble sequoia]

How can I grant my team access to tickets?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to grant access to
4. Open the General options menu
5. Select your Support Team Roles
6. Save changes

[dim crane]

tysm

[rustic gale]

Many possible reasons

Try using the /debug command

[sturdy laurel]

doesn't work

[rustic gale]

The bot doesn't have the View Channel permission in the channel where you used the command

[sturdy laurel]

lemme try a sec

[sturdy laurel]

i added the administrator permission and it works, thanks for ur help

[iron night]

Gave +1 Rep to @rustic gale

[sturdy laurel]

one last think, why is my ticket shows 2 create ticket button?

[rustic gale]

Because you attached the panel to itself in Attached Panels

[sturdy laurel]

Thank u so much for ur help @rustic gale

[iron night]

Gave +1 Rep to @rustic gale

[jade topaz]

guys how can i put a black list role in the ticket bot

[glossy edge]

hlw

[raven shale]

.

[jade topaz]

guys i need help

[jade topaz]

i need to solve my problem

[karmic rose]

You mean setting a role that cannot create tickets?

[jade topaz]

no i mean i make a role that cant open ticket with it

black list from ticket

[karmic rose]

go to the Dashboard -> Buttons -> Create Ticket -> Disabled Roles
Select a role that cant open tickets

[jade topaz]

ok thx bro

[iron night]

Gave +1 Rep to @karmic rose

[karmic rose]

Your Welcome..

[snow ruin]

User names have stopped showing on the channel name when someone opens a ticket