🆘│community-support

[rustic gale]

That's probably because you attached the panel to itself in Attached Panels

If you don't want extra buttons, Attached Panels should be empty

[river loom]

I managed to solve it, thanks! 🇧🇷😊

[iron night]

Gave +1 Rep to @rustic gale

[wraith laurel]

Need help can’t get movies or series

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[stable jacinth]

السلام عليكم

[robust sandal]

Peace be upon you

Arabic (ar) → English (en)

[jade topaz]

Hi

How can i add more buttons in the ticket like this

[fickle root]

How do I reset the number to 0 again?

[shut bolt]

Head to your Panel Configs tab

Then choose the panel

And use the Set Count button

[fickle root]

this?

[shut bolt]

Nope

You need to be on the panel configs land page

Give me a second rq

[shut bolt]

Here

[fickle root]

done thx ❤️

[iron night]

Gave +1 Rep to @shut bolt

[shut bolt]

[trim citrus]

no limit to this anymore?

[round belfry]

I invited the gold bot, but tickets are still generated using the basic one, how do I make the gold one do the tickets and should I kick the basic one?

[humble sequoia]

Inviting and Enabling Premium Bot

The first thing you will need to do is invite the premium bot, an invite can be found here

Once the bot is in your server we will head to the dashboard and manage your server. When you are managing your server, you want to head into "Server Configs" then click the drop down menu under "Select the bot you would like to use on this server" then click "Ticket Tool#6207" and then save.

[covert swallow]

Depends on how you purchased premium, as a general rule probably not

[rustic gale]

Without premium, the limit is 250 characters

[blissful atlas]

@covert swallow very good support❤️

Lol

[covert swallow]

Feel free to drop a message in #📈│reviews

[blissful atlas]

Ups i been searching

[covert swallow]

Yeah yagpdb is a bit silly sometimes

[covert swallow]

No worries

[lean quail]

K

[trim citrus]

damn, maybe consider adding a warning then

[summer compass]

Opa

[violet forge]

hi

who to add in the aditional roles and the support team roles?

[rustic gale]

It depends on which roles you want to give which permissions in tickets

Support team is usually mods, support staff, or anyone able to handle users' tickets

By default, support team roles can view all tickets, open and closed. Then can close, re-open, delete and transcript them

Additional roles are a different kind of role which you can use for other purposes

By default they can view open tickets, but not closed tickets. And they can't use functions that are reserved for the support team

[uncut plinth]

how can i change the ticket to another channel on my panel?

[rustic gale]

I'm not sure i understand what you need. Please clarify

[uncut plinth]

i have 6 different Tickets in Channel A and want to change them to channel b

[rustic gale]

I don't know what you mean by tickets

Usually a ticket is a channel

So you can't have tickets in channels, because you can't have channels in channels

There's thread-style tickets, which can be in channels

But you can't move threads from one channel to another

[uncut plinth]

This 4 tickets from Bewerbungen to Content Creator

[rustic gale]

Panels

Those are called panel messages

The way you move them is

1. Open your server's dashboard

[humble sequoia]

https://tickettool.xyz/manage-servers

[rustic gale]

2. Head to Panel Configs

3. Go panel by panel selecting the panel at the top and using the Send button to send them to the new channel

4. Now you can delete the old messages from the old channel

[uncut plinth]

Ah okay alright

Thanks it works

[violet forge]

Got it. Thank u

[iron night]

Gave +1 Rep to @rustic gale

[muted umbra]

how do i give another role w/o admin, permission to see tickets

[rustic gale]

Make it a support team role

or an additional role (fewer permissions and can't see closed tickets by default)

Support team roles and additional roles are set up in Panel Configs -> General

[muted umbra]

does it matter if the roles are above/below each other

[mortal frigate]

Noticed the {close.reason} variable and was wondering how I can make it so tickets have to closed with a reason? I don't see any buttons or dashboard options for it...

[sturdy pollen]

how do I enable the Enable ticket Claiming because its not letting me?

[rustic gale]

Not possible, but you can suggest it in #premium-suggestions

[rustic gale]

It's a premium feature

You enable it in Panel Configs -> Claiming

[mortal frigate]

So there's literally no way to make usage of the variable? Seems odd for it be in the variable list if there's nothing for it...

[rustic gale]

You can include the variable in the transcript message, the closed message, the moderator message

[mortal frigate]

Okay but once again.... no real way to make proper usage of it right? Can put it in the message but what good does that do if you can't even set a reason in the first place? or am I misunderstanding?

[rustic gale]

To set a reason you do, for example, this
$close By user request
or with a slash command
/close No response within 72 hours

[undone apex]

how do you make the ticket

like what command in my server

[mortal frigate]

Thank you, will use this method and hope for a premium feature down the line 🙂

[iron night]

Gave +1 Rep to @rustic gale

[rustic gale]

You don't set up the bot through commands

You do it through the website

[humble sequoia]

https://tickettool.xyz/manage-servers

[rustic gale]

I recommend you check out the Setup Guide in #📂│information

[light osprey]

is there a way to duplicate a panel config from one server to another? i have a test server i've been using to test things out, and want to implement it in my main server now. can i transfer it, or export from one server and import into the other?

[rustic gale]

If you're the owner, yes, absolutely

[light osprey]

yes, i'm the server owner for both servers.

[rustic gale]

In Server Configs in your dashboard, you will find this section

Use it in the old server to generate a backup key

Use that backup key in the new server to transfer the settings

[light osprey]

will that overwrite everything on the new server or merge them together?

i just tried it and i'm getting an error, so the restore is failing.

[rustic gale]

If you check “keep existing panels” and “keep existing tags”, nothing will be deleted

[rustic gale]

What error do you see?

[slow echo]

Trying to setup a panel with multiple dropdown options... how do I do this?

[rustic gale]

First create a panel for each option

[slow echo]

I got it figured out 😉

[rustic gale]

Oh, okay

[slow echo]

Thanks for a speedy response 🙂

[light osprey]

this is the error i get...

[rustic gale]

Uh. Let me ask the <@&819975798584508456>. I'm not sure about this one

[light osprey]

ok. thanks!

[austere sonnet]

Is autoclose back yet?

[rustic gale]

Depends on what you mean by autoclose

[willow atlas]

How do i make a ticket drop down

Ive been messing with it for a little bit now and cant seem to figure it out

[austere sonnet]

I mean ticket closes after a defined period of inactivity.

[rustic gale]

There's not such feature currently, but the developer has confirmed that it's being worked on

Can't say more about that however

[rustic gale]

You create a panel in Panel Configs for each dropdown option

then, in the dropdown editor, you select the corresponding panel for each item

[willow atlas]

It keeps saying undefined after

[willow atlas]

^

[rustic gale]

Try sending the panel with the /panel command instead

(the ID is the panel number in the selector in Panel Configs: 1, 2, 3 and so on)

(i.e. if you're trying to send panel 5, you do /panel 5)

[jolly fjord]

Has anyone had any issues with the bot opening every ticket as “uncategorized” instead of in their designated category. Does anyone know how to fix that at all? It keeps happening

[lunar solar]

Does the normal category where they open to have 50 tickets (channels) already in it?

[jolly fjord]

Nope! It has maybe 6

[lunar solar]

Have you check to see if the category is still set correctly under:
Panel configs —> Category

[gilded verge]

Hey, looks like you mistyped the key, so try to generate again and make sure you copied it correctly ^^

[jade topaz]

i have an issue with my ticketing system

[rustic gale]

People usually come here when they have an issue with their ticketing system

When they don't give details about their issue we usually tell them this

[humble sequoia]

We would love to help you, but if you don't tell us what you need help with we can't help you :(

[jade topaz]

thanks

i dont think its going to help with my issue though

it didnt

are you available for me to explain my issue, or are you busy at the moment?

hello?

[lunar solar]

You can explain your issue in here?

[jade topaz]

sorry, i was just waiting to make sure a staff member was avaliable.

[lunar solar]

Yes so what’s the issue?

[jade topaz]

so in my server, as part of my verification system, the at everyone role is set to not be able to view any channels, but the verify channel allows everyone to see it.

but when i create a new ticket, that is private and only has certain roles that should be able to see it, everyone can see the tickets, verified or not.

i can send a screenshot of it if you'd like

[lunar solar]

Panel configs —> Permissions —> Everyone Role Permissions (Edit opened) —> Make sure the View channel permission has a

[jade topaz]

it is for all of them yes

you still there?

[lunar solar]

No just the everyone one is the important one for the first check

[jade topaz]

all three of the panels have everyone role view channel permissions deactivated in the panel configs

but all users in my server can still see them

[rustic gale]

How about in the channel's permissions in the server?

[jade topaz]

same thing

the at everyone role permissions have view channels off

and the opened tickets are private channels with only certain roles in them

[rustic gale]

Note that off means

[jade topaz]

yes

[rustic gale]

means neutral

[jade topaz]

each ticket opened has the at everyone view channel permission as

[rustic gale]

Note which roles have View Channel set to in the channel permissions

[jade topaz]

the thing is

they can only see the tickets themselves, but not the place where you can open tickets. I want them to only be able to see the verify channel.

[rustic gale]

You may want to #🎫│make-a-ticket about this

@jade topaz

[jade topaz]

yes?

[rough hazel]

Hey, does premium allow custom pfp and status for the bot?

[rustic gale]

I didn't notice a ticket from you, that's why i pinged

[jade topaz]

i was still making it.

[rustic gale]

Not currently, but it's being worked on for a future update

[jade topaz]

making sure you have all the info you could need

[rough hazel]

awesome, cheers!

[jade topaz]

done

[drowsy stirrup]

Slam

[cerulean bay]

Hey there
I am trying to use the ticket tool to allow the user who opened it to add more users, but keep failing at it 😦
Would appreciate some guidance if possible

[lunar solar]

So

First thing to check

[cerulean bay]

I have the Can non-mods invite users? option toggled in my panel but doesnt seem like it does anything

[lunar solar]

Command Configs —> Add —> Ensure it’s enabled —> After that click settings on Add and ensure Support Team Only is disabled

[cerulean bay]

Done

[lunar solar]

Can you use the Add command?

[cerulean bay]

Yup I now can!

That was easy lol

[lunar solar]

Now get a user to test it 🙂

But realistically should work for anyone now 🙂

[cerulean bay]

Already did and seems to be working for a user as well

[lunar solar]

Awesome sauce

[cerulean bay]

Thank you very much @lunar solar 🙂

[iron night]

Gave +1 Rep to @lunar solar

[lunar solar]

No worries

Ignore the warning haha

[vivid imp]

Hi there 👋 I'm not sure if this has been asked but, is there a way to obtain the image sent in a ticket from the transcript?

[lunar solar]

If the channel containing the ticket has been deleted then it’s more than likely gone forever.

Off the top of my head premium users get about 8mb of upload to transcripts but for anything else once Discord deletes the data associated with the channel any media is gone for good.

The best way to avoid this is any media uploaded to a ticket should be uploaded to a seperate dedicated channel where it won’t get deleted and then copy the Discord message link associated and paste that in the ticket.

Therefore if reviewing transcripts when you click the link it’ll take you back to the desired media.

[vivid imp]

Thanks for the assistance 🫶

[iron night]

Gave +1 Rep to @lunar solar

[lunar solar]

No worries

[harsh ledge]

why my dropdown style don't show the another options?

[rustic gale]

Because you selected the same panel for all of them

To create a dropdown menu, first you create a panel for each option, then in the dropdown editor you select the corresponding panel for each option, finally you send the panel message with the Send button

[harsh ledge]

ohhh, ok

this worked now, thx

[silent grove]

how do you fix the ticket tool count name theres a lot of 0000000 then 0000001

[rustic gale]

That sounds like a ticket padding issue

Panel Configs -> General -> Ticket Padding

The padding is the number of figures. If you set padding to 10 then you get 0000000001

[silent grove]

oh ty

thanks @rustic gale

[iron night]

Gave +1 Rep to @rustic gale

[rustic gale]

Good luck

[silent grove]

can you link a ticket to a existed msg?

[rustic gale]

Not sure what you mean by link

[silent grove]

like make it to a existed message in the channel

so i dont ahve to make a new embed idk how to explain

[rustic gale]

Hmm

A few questions

Is it a message by the bot itself?

[silent grove]

nope

[rustic gale]

Then no, it's not possible

[silent grove]

oh okay thanks @rustic gale for the help

[iron night]

Gave +1 Rep to @rustic gale

[rustic gale]

What's the message from, anyway?

[silent grove]

its from my embed

[rustic gale]

Depending on what you made the embed with, it might be possible

For example, Sapphire (@obtuse kraken) can be linked to Ticket Tool with a bit of work

[grizzled ridge]

How can i mention a role in ticket message 🥲😇

@rustic gale

[rustic gale]

Use the /id command in your server to find the role's ID

then insert the ID in the ticket message

For example, <@&642118166243311646> is <@&642118166243311646>

[grizzled ridge]

Thanks

[subtle urchin]

Hello i have problem

Two button a create ticket
Pls help fix

[rustic gale]

This is likely because you attached the panel to itself in Attached Panels

If you don't want extra buttons, leave Attached Panels empty

[subtle urchin]

how to unpin a panel?

[rustic gale]

There's a little x next to the panel name. Click it

[subtle urchin]

in the panel config?

[rustic gale]

Panel Configs -> Panel -> Attached Panels (Multi Panels)

[subtle urchin]

Thanks

[umbral oyster]

Why is it there twice?

[rustic gale]

Because you attached the panel to itself

Attached Panels is for the other panels only

(in addition to the panel's own default button)

[umbral oyster]

ahh

Thank you so much

[jade topaz]

hello i have a question

[light osprey]

not sure what happened. it was a copy/paste of the key, but i regenerated it and it worked the second time.

[rustic gale]

Everyone here has a question. They usually just ask it and wait for an answer

[wide eagle]

Is the bot down at the min? We cannot open or close tickets in our server

[rustic gale]

What's the ID of your server?

(don't send an invite, the bot will kick you)

[jade topaz]

yo how do I like duplicate my ticketing to another server is there a option for that?

[rustic gale]

If you're the owner of both, you can use the Backup & Restore section in Server Configs to do it

[jade topaz]

are u allowed unlimited panels

[icy hound]

How do I merge all my ticket options into one message like the one in #🎫│make-a-ticket ?

[rustic gale]

That's called a multipanel. Have a look

[humble sequoia]

Multipanels

For a more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Settings -> Panel

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[icy hound]

Thank you so much!

[iron night]

Gave +1 Rep to @rustic gale

[raw escarp]

can i see a ticket transcript with my ios device ?

iphone

@rustic gale

sorry for mention but it’s kinda urgent

[rustic gale]

Yes, you should be able to. Are you having trouble with it?

[raw escarp]

yes

[rustic gale]

Where's the transcript file located?

[raw escarp]

in my files app

saved as an html file

and this is when i open it

[rustic gale]

You would have to open it with a browser that enables Javascript

[raw escarp]

i did , it shows the same thing

[rustic gale]

Please confirm that Javascript is enabled

https://www.enablejavascript.io/en/how-to-enable-javascript-on-apple-safari-ipad-iphone-ios

[lyric kiln]

Yo I had either a admin or cheater come up to me and say I was cheating while flying and hitting me in the head with a rock, his name was WUKALOT is he a admin?

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[humble sequoia]

━━ moved to ticket ━━

[near perch]

Can someone go through with me, how I can setup this bot or just link some kind of tutorial online... I tried looking at tutorials on YouTube and they are either outdated or very bad quality.

[rustic gale]

Have a look at the Setup Guide in #📂│information

You can ask me about anything in particular

[near perch]

thankyou in advance!

[jade topaz]

Hi 👋
How many panels do i get for free?

[digital thorn]

How do you create a ticket?

👋

[lunar solar]

All of them

Unlimited 👀

[jade topaz]

Wow thx!@lunar solar

[lunar solar]

Best to check out our setup guides

[humble sequoia]

How Do I setup Ticket Tool

You can check our documentation here;
You can also check #📂│information for the basic setup;
or run the </setup:1025379472167403530> command within #🤖│bot-spam

Our documentation contains all the info you need about the bot to be able to setup and configure the bot however you like.

[stark rune]

1. Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

2. Create a Panel

To create a panel we are going to need to head over to the panel configs on the dashboard.
Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and your ready to get started with configuring your panel.
An example of a creating a panel is shown below.

3. Send the Panel to a Channel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard.
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq.
An example of a sending a panel is shown below.

Having a Problem Sending the Panel?
Do $debug in a channel with Ticket Tool and make sure it has all the necessary Discord permissions.

[near perch]

A) What does tag do? Is it where you can do /command and it send a custom embedded message?
B) Does tags work anywhere in the server or only in ticket area?
C) How many tags are there in the free tier?
D) Is there a way to create a template for the tag?

E) Can you delete transcript?

[lunar solar]

A. Essentially an information tool via a Discord message or Discord embed message that responds to a prompt command

B. Anywhere ticket tool can see and send messages it will respond to tag prompts

C. Let me check but I believe it’s unlimited

[near perch]

Thanks @lunar solar

[iron night]

Gave +1 Rep to @lunar solar

[near perch]

thanks @rustic gale

*nevermind.... sorry to ping you

[rustic gale]

It's cool||down||

[lunar solar]

I believe it is unlimited, I can’t find anything else to suggest otherwise

Ignore the warnings haha 🙂

[near perch]

quickly,
D) Is there a way to create a template for the tag?
E) Can you delete transcript?

[digital thorn]

How do you create individual tickets 🎫 for your group you’re in?

[lunar solar]

@near perch correction on my last point

Discord Message responses are free

Discord Embed Message responses require premium

And there is a 2048 character limit on the Discord messages while free

Apologies about the misinformation

D. There isn’t a clone or edit raw function but it’s a good idea

E. If you delete the file from Discord it will make the link go dead returning a Invalid Request on link essentially deleting it

[lunar solar]

Again like I said in your active ticket you are in the wrong Discord

[near perch]

HOW?! I kicked the bot from the server and removed the transcript from discord it didn't do anything...

also how do you make a tag, I went to the tag tab and created one but when i do /test to test it out nothing happened!

[rustic gale]

What did you name the tag?

[alpine basin]

Bruh my car full of loot despawned when the server reset. Can an admin help??

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[raw escarp]

it is

[supple badge]

I want to know where are the forms sent?

[humble sequoia]

━━ moved to ticket ━━

[summer tree]

Does anyone know why it says this interaction failed when I try to open a ticket in a server?

[valid trellis]

Hello 🙂 How are u guys?

We have some issue with ur Ticket system, can help us?

[valid trellis]

The same...

[lunar solar]

**We are aware some services are down, we are already investigating.

We will update you as we know more.**

[summer tree]

Oh lol, it's weird isn't it?

Ok Mr billing man

[valid trellis]

Thanks ❤️

[iron night]

Gave +1 Rep to @lunar solar

[lunar solar]

How can we help?

**We are aware some services are down, we are already investigating.

We will update you as we know more.**

^^^^

No worries

[solid stream]

Are we still locked down?

[scenic plinth]

Not to my belief, I think.

[pale pilot]

Yes we are

[copper canopy]

Hey I was wondering if someone could help me with my problem. so I am having a problem with this bot because I can create a ticket on my staff account but when I switch to my account that only has member I cannot create a ticket it says "Interaction Failed" or something like that

[rustic gale]

It says “interaction failed”?

[copper canopy]

nvm I got it to work now but I got another question. How do I make it so where when the members make the ticket they can see the message history and type in it?

sorry for the ping btw

[rustic gale]

It's kind of best if you just give the everyone role in your server the Read Message History permission

[copper canopy]

thank you I can be a dum dum sometimes

have a merry christmas if you celebrate it ❤️

[stray parrot]

Hey, I've recently purchased a premium subscription through discord, however I tried to use the premium features and it doesn't seem to be working, may I please have a fix for this?

[rustic gale]

Sure. Use the /premium command in your server

And confirm that it shows “Discord: Active”

[stray parrot]

Hey, also; Whenever I said the panel it sends with two buttons

How do I fix that?

[lunar solar]

You've attached the panel to itself:
Panel Configs --> Panel --> Attached Panels (Multi Panels) --> Empty this box

then
Resend to Discord

[stray parrot]

Thanks,

One last question, how do I change the ticket name to ticket-username rather than ticket-numbers?

[humble sequoia]

Ticket names

The ticket name is the default channel name of all tickets. To edit it, go to your Dashboard > Panel Configs > Ticket. There you can edit the channel name of opened and closed tickets. You can also use variables in there.

Note: This is a premium feature

[gilded verge]

@stray parrot, please check

[stray parrot]

Thanks.

[stray parrot]

I got an issue, everyone can close the tickets can I make it so only specific roles can close the channels please?

[rustic gale]

Head to Panel Configs -> Buttons -> Close Ticket

Add everyone to the denied roles

And add the roles you want to allow to the allowed roles

You may want to do the same for the Confirm Close button as well

[spare gale]

Somehow it does not register that I resetted the count to 0…

[rustic gale]

Are you still having this issue?

[spare gale]

Yes

[rustic gale]

You reset the counts of two of the panels.

The counts are 1 and 4 right now.

[spare gale]

Yes

[rustic gale]

Are 1 and 4 incorrect?

[spare gale]

I want them to be 0 again. But somehow it doesn’t approves the change

[rustic gale]

That's odd.

Can you test on a different browser maybe?

[spare gale]

I set it to 0, and then save. And then I get the message that he is okay with it. And when I refresh, it still says 1 and 4

I can try on safari instead of inside Discord…

That didn’t worked.

I hope you see the issue

[rustic gale]

I can confirm this is happening

I'm going to report the bug

[spare gale]

Should I make the bugreport?

[rustic gale]

No

Can you test by creating a new ticket please?

[spare gale]

Test what?

If it worked?

[rustic gale]

Create a new ticket and test whether the count starts from 1

[spare gale]

It started from 1

So the bot does changes. But on the web-end it does not.

[rustic gale]

Exactly

[spare gale]

Once you refresh, on the web-end it tells you the old number before the change.

I’m a web developer myself, and a bot developer, so I have a little understanding about this. Thanks anyways, and happy holidays 🙂

Thanks @rustic gale

[iron night]

Gave +1 Rep to @rustic gale

[jade topaz]

There is Glitch in dashboard i can use some premium options but i dont have premium

[rustic gale]

What's the name of your server?

And which premium features do you have access to?

[jade topaz]

الكشك

[jade topaz]

its not very important features like color embed

[rustic gale]

In which messages?

[jade topaz]

message_ticket

[jade topaz]

hello

[rustic gale]

And when you create a new ticket, the embed appears with the custom color?

[jade topaz]

yep.

[rustic gale]

Well that's odd.

Thank you for reporting

[jade topaz]

can i prize for the reporting :)))))

[jade topaz]

:)

[rustic gale]

Well, you get to use the custom color... 😅

[jade topaz]

ok 😂

if you need to know i am used this glitch i can describe

i can edit on transcript message also

@rustic gale

[rustic gale]

You can? Can you send a screenshot please

[jade topaz]

ok wait

you wanna join call, and i will open screen share

[rustic gale]

Can't do calls sadly

[jade topaz]

@rustic gale

;-;

i think i can edit all parts of embed

@rustic gale are you here?

[dusk sable]

How i can fix this? i need to upgrade the bot

[lunar solar]

If you can’t use Discord subscription we off direct payment methods.

Note: To utilise direct payment methods you have to pay 3mths minimum up front

[humble sequoia]

PayPal - [e-mail]
BitCoin - 3HhKKAdb9eEvCe2tvzB8bAa8nebHY6qcPA
Ethereum - 0xF47a27D6a3225bB8e71fd03B5C14bbb374b41149
LiteCoin - MEQX3knLAuotrKnvk3HDNBK5gdRn6PZhHy

Prepay/Direct Payment

To prepay send the payment using your desired method - Available options listed bellow.

⚠️ $18 per 3 months. ⚠️
$66 per year.

(If using the direct payment option, you need to be paying for at-least 3+ months.)

Regular Prices when paying on our website:
$6/per month
$66/per year

Once your payment is sent let us know so we can confirm and get you your key.

<:paypal:924596360840372234> Paypal ("Goods and Services" or "Family and Friends")

[e-mail]

<:bitcoin:924638849135689749> BTC - Bitcoin

3HhKKAdb9eEvCe2tvzB8bAa8nebHY6qcPA

<:Ethereum:972177326580301835> ETH - Ethereum

0xF47a27D6a3225bB8e71fd03B5C14bbb374b41149

<:Litecoin:972176945972383815> LTC - LiteCoin

MEQX3knLAuotrKnvk3HDNBK5gdRn6PZhHy

I sent the payment now what?

After you send the payment, please send a screenshot with proof of payment, our <@&615146349700186112> will verify your payment and will get you setup. For crypto payments, we are waiting for at least ONE verification.

All prices in USD - 3 months min for direct payment

[lunar solar]

If you do directly subscribe please @ me so we can get a ticket sorted and organise your key

[dusk sable]

Can we pay via Stablecoin?

[lunar solar]

Ahh let me ask

[dusk sable]

We would like to pay for 1 years

[dusk sable]

Sure. Stablecoin will be easy for us. Many thanks!

[iron night]

Gave +1 Rep to @lunar solar

[lunar solar]

We are in a reduced tempo period due to the holidays so it may take a moment for me to get a response to your question. I will @ you with the answer.

[dusk sable]

Oh okay sure

[lunar solar]

We only offer payment via the methods listed in the embed I sent above:
#🆘│community-support message

So if you can’t pay via one of these methods using stablecoin the answer is no.

[dusk sable]

Sure. i will proceed it

and after i make payment and i DM u with the details?

[lunar solar]

No just @ me here and I will force a ticket open with you so we can get your key sorted as our ticket system is closed currently due to holidays.

ignore the warning from the bot about @ing staff as long as you only @ me

[dusk sable]

I done the payment Ser

[jade topaz]

is the Glitch Solved?

[rustic gale]

Apparently it's a known issue, so it might get addressed eventually

[pale pilot]

Can everyone chat here again?

[crystal topaz]

Yes

[pale pilot]

I'm primarily asking only members, not Premium members 😬

@crystal topaz

[crystal topaz]

Can talk, no premium role 👍

[jade topaz]

hey can I open a support ticket rn

kinda important

[lunar solar]

yes, #🎫│make-a-ticket

[tame shoal]

how do i create a ticket?

[lunar solar]

In this Discord or on your own server?

[tame shoal]

my own

[humble sequoia]

How Do I setup Ticket Tool

You can check our documentation here;
You can also check #📂│information for the basic setup;
or run the </setup:1025379472167403530> command within #🤖│bot-spam

Our documentation contains all the info you need about the bot to be able to setup and configure the bot however you like.

[stark rune]

1. Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

2. Create a Panel

To create a panel we are going to need to head over to the panel configs on the dashboard.
Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and your ready to get started with configuring your panel.
An example of a creating a panel is shown below.

3. Send the Panel to a Channel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard.
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq.
An example of a sending a panel is shown below.

Having a Problem Sending the Panel?
Do $debug in a channel with Ticket Tool and make sure it has all the necessary Discord permissions.

[lunar solar]

See above @tame shoal

[tame shoal]

do i send it to the channel where tickets will be answered or do i send it to where people will use the ticket command to open a ticket?

[lunar solar]

Second one

They interact with a button

and that creates a ticket

[tame shoal]

whats the command they need to use? also can I change the name of the command?

[lunar solar]

No command unless you want commands its just a button click

See #🎫│make-a-ticket for examples

If you want commands:
Panel Configs --> Command Style --> Enable and adjust the other parameters to your liking

[tame shoal]

ok thank you

[lunar solar]

No worries

[tame shoal]

thanks @lunar solar

[iron night]

Gave +1 Rep to @lunar solar

[tame shoal]

@lunar solar how do I do so the ticked is opened under a different category?

[lunar solar]

Ignore the warning

[lunar solar]

Panel Configs --> Category --> Select the category of your choosing for both open and closed tickets. If you want both in the same place make the category the same in both boxes

[tame shoal]

alright thanks

[lunar solar]

No worries

[icy drift]

Is premium bot £4.99 per discord server ?

[rustic gale]

It's 5.99 USD per server

[humble sequoia]

We would love to help you, but if you don't tell us what you need help with we can't help you :(

[faint hound]

how do you make it so you can open multiple tickets under one panel? i cant figure out how

[rustic gale]

This can mean many different things, could you please clarify

Look, i'm not trying to be rude

You obviously need help with the bot

It's best if you just tell us what you need help with

And whoever can help will help

[faint hound]

oh sorry- like i am trying to open up multiple tickets at a time nder one panel but it will only let me open one?

idk if that makes any more sense i'm not the best at explaining things sorry

[rustic gale]

You can set up limits in Panel Configs -> Limits in your dashboard

The default limit is 1

You can increase it

or you can set up roles that bypass limits

[faint hound]

ok!

[rustic gale]

This is called a multipanel

[humble sequoia]

Multipanels

For a more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Settings -> Panel

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[faint hound]

thank you

[faint hound]

thank you

[iron night]

Gave +1 Rep to @rustic gale

[faint hound]

there you go bot now you cant be mad

[trail storm]

how do i do a ticketban?

[rustic gale]

Try using the /debug command in the channel where you want to send the panel. This will give us some information

[rustic gale]

What do you mean by a ticketban?

[trail storm]

i did it, dont worry

[rustic gale]

...

In your server, pal. Not here

In the channel where you want to send the panel to

[faint hound]

is there a way to edit what the bor names the tickets? like instead of ticket-0000 or whatever its like idk thisisaticket

[humble sequoia]

Ticket names

The ticket name is the default channel name of all tickets. To edit it, go to your Dashboard > Panel Configs > Ticket. There you can edit the channel name of opened and closed tickets. You can also use variables in there.

Note: This is a premium feature

[tawdry needle]

hello! I've gone through the inital setup, but I'm getting lost somewhere.

How do I make it so that the tickets are private to the support role and the ticket creator?

[fluid echo]

is there a way for me to be notified when a ticket is opened?

[rustic gale]

That's how they're supposed to be by default

By default, the only users that can view tickets are

• Ticket Tool
• The ticket user
• Support roles and additional roles if any
• The server owner and admins

[tawdry needle]

hmmm....maybe I didn't have roles set? or maybe someone's mod role allowed them to see the ticket channels

[rustic gale]

The Administrator permission grants all permissions in all channels and it can't be overridden.

Thus, users with the Administrator permission are always able to see tickets.

[tawdry needle]

Thanks!

thanks @rustic gale ! I had one of my roles with Admin permissions. So just removing that fixed the issue.

[iron night]

Gave +1 Rep to @rustic gale

[sharp portal]

how do i look at my past transcripts

it only shows me 2

[rustic gale]

Where were the transcripts sent?

[sharp portal]

it shouldn't be in my ticket tool

it only shows me 2 of my transcripts

[sharp knoll]

can somebody tell me why the game put me banned:ban evasion?

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[lunar solar]

@sharp knoll see above ^

[sharp knoll]

what can i do them?

[lunar solar]

We can’t help, you’re in the wrong place and we don’t know where you need to go to get help with this matter. We have no association with the server that banned you.

[rustic gale]

So where were the transcripts sent?

[sharp portal]

idk it only shows 2

[rustic gale]

When you set up transcripts for your server, you're meant to set up a transcript channel.

Otherwise you can pick a channel to send the transcript to when you use the transcript command

(or a user to DM it to)

[sharp portal]

im not talking about my server im talking about like where are they sent usually

[rustic gale]

Yes, and that's a channel in your server

[sharp portal]

no. like said if i made a ticket in a server and closed it shouldnt send the transcript to my dm

[rustic gale]

If you didn't set up a transcript channel, and didn't select a place to send it when using the transcript command, then the place it's sent to is the ticket itself

So you delete the ticket... and the transcript is deleted along with it

[grim surge]

Is there any way to transfer a premium subscriber from one to another?

[shut bolt]

As in a subscription? Or in the role within our server?

[grim surge]

Both. My friend bought it, but he's got no time to enjoy all premium advantages. So, from now on, I'll renew it myself

But only when his subscription is over

[shut bolt]

If you have access to the server's dashboard you can use the </checkpremium:1029783278481326180> and gain the role. Due to Discord limitations you can't transfer the premium among users

[grim surge]

tysm!

[echo ravine]

My ticket buttons are duplicated, I don't how I did it neither how to fix it

[rustic gale]

That's because you attached the panel to itself in Attached Panels

If you don't want extra buttons, Attached Panels should be empty

[echo ravine]

Okk

Thank you

[buoyant hinge]

can i make it auto delete the ticket when its closed?

[shut bolt]

Yes you can, head to your Dashboard (https://tickettool.xyz/manage-servers), select your server, then click on the Panel Configs option within your navigation bar. Once there click on General, then mark as the Two Step Ticket option and make sure to save changes! Note that this will only affect new tickets

[buoyant hinge]

thanks

[shut bolt]

[hearty hornet]

Correct that the bot doesnt allow you to change its server pfp?

[rustic gale]

Correct, for now

[hearty hornet]

https://tenor.com/view/sponge-bob-squarepants-patrick-star-broken-heart-you-broke-my-heart-gif-5262156

Lol hopefully one day! ❤️ my brand is hell so i named mine after the Pit Fiend 😂

[shut bolt]

It's a planned feature, custom bots are on the roadmap and should be here soon next year

[hearty hornet]

Wooohooo

[silent briar]

Is there any way to change the name of the opened ticket.
Example: Someone opens a support ticket, that opened ticket is named #support-0001 instead of #ticket-0001.

[jade topaz]

How come it keeps saying https://gyazo.com/aaa7702c3d9d2f884364c04992799e6b

When I create a ticket or someone else does

[lunar solar]

Yes,
Panel Configs --> Ticket --> Ticket Opened channel name

Note: This is a premium feature

[lunar solar]

Many reasons why this may be happening, please #🎫│make-a-ticket

[fiery lake]

How can I write a chat using the ticket tool when I have a ticket tool?
I want to make it like the information on this channel

[lunar solar]

Can you send a screenshot of what you are after please?

[fiery lake]

I want to create a ticket with the ticket tool in the same channel as the ticket tool.

[lunar solar]

This is a custom version of @obtuse kraken

Click on the bot for more info. Thats as much help as I can provide on this.

[opal cradle]

Do commands ($transcript) count as an "action" for the {author} variable ?

[rustic gale]

Yes, they should

[opal cradle]

this is the transcript message

but it doesnt show the person who transcripted

it shows the ticket owner

[rustic gale]

Well, it seems i'm wrong then

I've let other staff know

[opaque nacelle]

Similar to #📌│automated-support , when a user selects 'FAQs' how can i allow for a dropdown to open that redirects that would open different tickets?

[humble sequoia]

<:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706> Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on

First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

• Panel doesn't send? Make sure you have a valid emoji selected
• Option doesn't show up? Check if two options have the same panel in the DropDown Editor

$dropdown

[opaque nacelle]

So got the drop-down setup, how do I get the “faq” button to be the trigger for the drop-down?

[scenic plinth]

Buttons within Ticket Tool do not trigger dropdown menus as of current.

[brisk solstice]

I can not create new tickets. When I go to dashboard it blocks me/ or is not available . Should I kick and reinstall

[low sequoia]

How to make @ to the owners when the ticket open

[humble sequoia]

Mentions

Within all the messages the bot sends (both embeds and text) you can mention either channels, roles, or even users, these mentions will only send a notification to the user if they are used within a text field, e.g: a role mentioned in an embed won't ping at all the users who have that role.

For mentioning a role you can use one out of three options:
{@Role Name} ➞ Which is Case Sensitive.
{RoleID} ➞ Replace RoleId with the Id of the role you are trying to ping.
<@&RoleID> ➞ Discord's native syntax to ping roles.

<#ChannelID> ➞ Mention a channel by its ID.
<@UserID> ➞ Mention a user by its ID.

[lunar solar]

@low sequoia see above ^

Has to go in the message content section outside of the embed

As @ mentions do not actually mention a user or a role within an embed

[low sequoia]

How to get role id

[humble sequoia]

How do I get the ID of Roles/Channels/Emojis?

Ticket Tool has a useful command that helps you get the ID of various things like channels, roles, emojis, and your server.

Just use the command </id:1029797400174399546> <#channel/@role/:emoji:>. Now copy everything, including the brackets <...>, to your dashboard (or wherever you want it)
If you want the server ID, just use the command without any option.

Examples:

Server ID: $id ➝ 509192800865353738
Roles: $id @Role ➝ @humble sequoia
Channel: $id #channel ➝ #🤖│bot-spam
User: $id @user ➝ @copper owl
Emoji: $id ➝ ![ttonline](https://cdn.discordapp.com/emojis/818757771310792704.webp?size=128 "ttonline")

[lunar solar]

See above

[near perch]

test, because i wanted to test the tag feature out... so i tried doing /tag test it didnt work and then i did /test and still nothing happened...

[lunar solar]

Try $test

Tags don’t respond to slash commands

[near perch]

nothing....

[lunar solar]

What’s your server ID so I can take a look

If need be #🎫│make-a-ticket

[near perch]

1037439654733021224?

[lunar solar]

I can’t find this server

Please #🎫│make-a-ticket so we can investigate further

[gentle maple]

how can i make multiple buttons like this one? #📂│information message

[near perch]

ok....

[lunar solar]

For the information system seen there that is a custom version of @obtuse kraken

Click on it to find out more info

[gentle maple]

alright thanks

[lunar solar]

No worries

[stiff thistle]

Hey, who can help me with the Transcript? I installed the bot and wanted the transcript to be sent to another channel, I selected it but it won't, what happens?

[lunar solar]

Panel configs —> Transcript —> Choose your channel and select Auto save Transcript on your desired event whether that be close or delete or both

Then make sure Ticket Tool actually has perms to that channel

[humble sequoia]

What permissions should I give to Ticket Tool?

ﾠ
@pseudo glen requires the following permissions:

Add Reactions
Read Channels
Send Messages
Manage Messages
Embed Links
Attach Files
Read History
Manage Roles
Manage Channels

To change the role permissions, you can go to your Discord Server ➞ Server Settings ➞ Roles ➞ @Ticket Tool

To change the channel permissions, you can go to your Channel Settings ➞ Permissions ➞ Ticket Tool
ﾠ

Note:

You can give Ticket Tool Administrative Permissions instead of all the permissions listed above, but it's entirely optional and NOT necessary.

[stiff thistle]

Thanks Lupus, Yes apparently everything is right, but the transcript does not go there.

[iron night]

Gave +1 Rep to @lunar solar

[stiff thistle]

I'm testing with my own account, would that be the problem?

open and close tickets for test

[lunar solar]

Run /debug in the transcript channel and send me the results

[stiff thistle]

oh nice, a moment!

[lunar solar]

Try creating a new ticket and closing it?

[stiff thistle]

yes, i changed the transcript channel to the same as the ticket and it went there, but I can't create a history-ticket channel and send the transcript.

I don't understand why it doesn't work. All rules, all config its ok

[lunar solar]

Yeah you need to give ticket tool perms to the history channel

Run /debug in the history channel

And send results

[stiff thistle]

When I click the button, it says save there, but it doesn't.

I had already installed the ticket and used it in the past, and I had the same problem, I can't save the transcript in another channel, I don't know where the problem is, I've looked a lot!

It just doesn't work, and history is very important to me.

[lunar solar]

Do me a favour and #premium-tickets so we can investigate. This is definitely a fixable problem.

[stiff thistle]

Last question, how long is the transcript available online at the link?

[lunar solar]

As long as the file exists in Discord forever

[stiff thistle]

Nice, understand

Lupus, I appreciate your support, congratulations, I'm going to take some advantage of that.
To add a user to the ticket, what's the best way to do it? add a tag on the user to access the ticket? This must be manual

[lunar solar]

Add a user to a specific ticket? or all tickets?

[stiff thistle]

He will be able to see other open tickets, how do I control that.

[stiff thistle]

Yes that would be better.

only one ticket

[lunar solar]

$add or /add followed by their user id

e.g. $add 892854649172946985

You can also do this with roles

[stiff thistle]

oh nice
$add 892854649172946985 so it should work? Will it stay active on the ticket until it closes?

I have the id of the users.

[lunar solar]

yes

[vapid spoke]

help

[vapid spoke]

hm

what i can put a direct channel here?

i solved

[golden osprey]

it says its offline for me

[gloomy tinsel]

Hi on the status page it says everything is online but in my server the bot is completely offline

[golden osprey]

^^ same issue

[gloomy tinsel]

yh loll

[limber hatch]

oh, so that's why

[golden osprey]

says its online nbow

[gloomy tinsel]

working now

[limber hatch]

it's online, but is it working now?

[golden osprey]

yes

why isnt hyperlink working?

bottom is a ticket top is preview on the dashboard

[wild juniper]

Ok

[limber hatch]

i think embeds can't display hyperlinks? no idea honestly

[golden osprey]

yes they can bc it was working fine before

[limber hatch]

oh

btw, did anyone try opening a ticket yet? my server still says interaction failed

[golden osprey]

mine works

[rustic gale]

What's going on?

[limber hatch]

i try to /debug and it says app isn't responding

[rustic gale]

What's your server's ID

[limber hatch]

1020751208203432016

[rustic gale]

A few minutes while i check

It doesn't look like there's anything wrong with your shard

Try giving the bot the Administrator permission just for the sake of testing

[limber hatch]

oh, it's working now

[rustic gale]

But if you remove Administrator it stops working again?

[limber hatch]

somewhat

yea, weird

if i don't give admin perms it doesnt work

[rustic gale]

The bot doesn't have the Send Messages permission in that channel

[pale pilot]

give it a few minutes. The Shard has restarted 7 minutes ago

[rustic gale]

Oh

Well, unrelated to the reset, the bot doesn't have Send Messages in that channel

[limber hatch]

oh okay, now debug works :p

[rustic gale]

And finally, the ticket limit message is just informing you of the ticket limit

[limber hatch]

yup, before that i was getting interaction failed :p, i guess the shard restart fixed everything

[pale pilot]

@limber hatch but everything is working fine now?

[limber hatch]

yes

[pale pilot]

Perfect!

[limber hatch]

[jade topaz]

the bot just went offline in my server

[rustic gale]

What's your server's ID

[jade topaz]

1050586453236793374

[rustic gale]

Let me take a look

[jade topaz]

ty

[rustic gale]

It should be back online, or getting back online. Please check again

[jade topaz]

not online

[main swallow]

Yeah still not online rn

[pale pilot]

what is your server ID?

[jade topaz]

same for me

[pale pilot]

I'll let our developer now

[jade topaz]

ty

[main swallow]

871520582779420692

[pale pilot]

Alright, you both have the same shard. Our developer will look into this

[main swallow]

It works now

[pale pilot]

Perfect

[main swallow]

Thank you kindly

[jade topaz]

thank you for the help

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[drowsy kraken]

ok so um everytime i send out it says undifined idk whats the problem help me pls

[covert swallow]

Send the full error please

[silent briar]

im confused by this, could somebody give me a better explanation on what this does?

[thick apex]

I can't edit the ticket message in any way, I click edit but I can't write anything

[rustic gale]

Click the text that says Incorporar Editora

That's the Embed Editor and it's an expandable menu

[thick apex]

very ty

[gilded jackal]

How do i add the premium bot when subscribing trough discord?

[rustic gale]

The same way you add it when obtaining premium through any other means

You use an invite

There's an invite in this embed

[humble sequoia]

Inviting and Enabling Premium Bot

The first thing you will need to do is invite the premium bot, an invite can be found here

Once the bot is in your server we will head to the dashboard and manage your server. When you are managing your server, you want to head into "Server Configs" then click the drop down menu under "Select the bot you would like to use on this server" then click "Ticket Tool#6207" and then save.

[rustic gale]

There's also an invite in Server Configs in your dashboard, in the Invite Premium Bot button

[gilded jackal]

thx 😄

[thick apex]

what is it?

[thin pelican]

Hey there i have a problem. Well i buy this tool with my discord account but when i´m in dashboard it isnt premium. How can i do now it just 100% work?

[rustic gale]

Use the /premium command

it should say “Discord: Active”

After that, refresh the dashboard

[thin pelican]

thank you very much and best greetings from germany 😛

[blazing dagger]

Hello I have a question

[lunar solar]

Hello I have an answer

[lunar solar]

Send

[blazing dagger]

How can I put a ticket bot

In my sever

[stark rune]

1. Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

2. Create a Panel

To create a panel we are going to need to head over to the panel configs on the dashboard.
Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and your ready to get started with configuring your panel.
An example of a creating a panel is shown below.

3. Send the Panel to a Channel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard.
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq.
An example of a sending a panel is shown below.

Having a Problem Sending the Panel?
Do $debug in a channel with Ticket Tool and make sure it has all the necessary Discord permissions.

[lunar solar]

See above ^^^

Covers it perfectly

[blazing dagger]

Thank you

[opaque nacelle]

Question - i know this isn't the sapphire bot support channel but, i'm trying to get the ticket tool to recongize the $new command from sapphire (in a ticket tool monitored channel) to trigger a ticket creation - but for some odd reason it isnt

the $new command works when i manually input it, but won't recognize the bots command

[jade topaz]

I don’t think it works

[opaque nacelle]

I was following @lunar solar directions here (thank you for the original message it's been really helpful in setting this up thus far)

but yeap, just need to figure out how to get ticketool to recognize another bots commands (sapphire bot)

[rustic gale]

You insert Sapphire's ID in the Bot ID field in Server Configs

[opaque nacelle]

just realized that :D, is there typically lag time associated after the update has been made?

or, is the premium version of the bot required?

[rustic gale]

No, and no

[opaque nacelle]

thank you all for your help, this bot has helped me organize my teams workflow a ton - truly appreciate you all

[iron night]

Gave +1 Rep to @rustic gale

[rustic gale]

What premium status does the dashboard show?

[outer field]

free

[rustic gale]

Can you try pressing the Refresh button?

[outer field]

Still free

[rustic gale]

You will have to use the /premium command in your server

and confirm that it shows “Discord: Active”

[outer field]

Yep got it, thanks

thank @rustic gale

[iron night]

Gave +1 Rep to @rustic gale

[lunar solar]

Mans digging back to some old messages haha, glad it was helpful

[opaque nacelle]

Back with another question, is it possible to timeout the ephemeral messages after x amount of seconds? (make them disappear)

[rustic gale]

They disappear on their own sooner or later

[lunar solar]

Discord v14.7 has the functionality but sapphire hasn’t caught up yet

Most bots haven’t caught up yet

[opaque nacelle]

Good info, thank you fellas - additional question here while i'm smoke testing everything, for the menu dropdowns - is it possible to limit users to one selection? Currently, i'm able to select all 5 options

[rustic gale]

Limit users to one selection?

[opaque nacelle]

yep!

[boreal mantle]

Como activo el InviteLogger en mi servidor? How i can active the InviteLogger in my server ???

[humble sequoia]

⚠️ Está en el lugar equivocado

Brindamos soporte para el bot de Discord Ticket Tool y no le podemos ayudar con el problema que presenta.

-  No sabemos a que equipo de soporte debería contactar para solucionar este problema, y desafortunadamente no podremos ayudarle acertadamente.

Si no tiene alguna duda relacionada a nuestro bot, Ticket Tool, por favor cierre este ticket.

[rustic gale]

Like what? hiding certain items from certain users?

Not possible

Anyone who can view the dropdown sees the same items.

Just like anyone who can view a panel with buttons sees the same buttons

You can prevent users from using the buttons

Just like you can prevent users from using the dropdown items

The way you do it is you restrict the Create Ticket button in the corresponding panel's Buttons -> Create Ticket menu

[boreal mantle]

Como activo el InviteLogger en mi servidor? How i can active the InviteLogger in my server ???

[rustic gale]

Ni idea, amigo. Acá somos un servidor de soporte de Ticket Tool, no de InviteLogger

[boreal mantle]

Bueno, igual Muchas gracias

[leaden light]

@lunar solar hi sry for the ping 😭

[rustic gale]

Don't ping people for help. It's rude and it doesn't get you help any faster.

And pinging staff for help is against the rules

[prisma lodge]

Hello, we just got premium on our server and we turned on the save transcript at close, but it's not saving a transcript

It's not in the ticket or where we send the logs

[lunar solar]

Run /debug in the channel where you’ve set the transcripts to appear

And post the results here

[prisma lodge]

https://discordapp.com/channels/509192800865353738/662692902245498910/1058266149768396890

[lunar solar]

Sorry for the delay had to attend to a work matter, please make #premium-tickets so we can take a look

[vocal canyon]

One question, where exactly can I register for unbanning? I m still new to the server.

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[lunar solar]

@vocal canyon

[glad cedar]

hey, is it a bug? why does it appear twice?

[lunar solar]

Hi

You have attached the panel to itself

[glad cedar]

lol how did i mange to do that

[lunar solar]

Panel Configs --> Panel --> Attached Panels (Multi Panels) --> Empty this box

After this either resend the panel message to Discord or update it using our update button

[glad cedar]

tnx a lot! what was the use case for that?

[lunar solar]

Sorry?

I don’t understand “use case”

Like what that section is used for?

[glad cedar]

in what scenario would i want to attach a panel to another one

[lunar solar]

Ohh heaps, let’s say you want different tickets created for different issues:
Support
Reports
Donations
Etc

You could have a button for each on the one panel message instead of multiple channels for different tickets

See #🎫│make-a-ticket for an example

[glad cedar]

ohhh i see i see

[lunar solar]

So you make a panel for each type you want

[glad cedar]

this is great, love what you did with this bot!

[lunar solar]

And then attach it to a “primary” panel

[lunar solar]

Thanks, I did nothing haha but our Dev is quite awesome at what he does

[iron night]

Gave +1 Rep to @glad cedar

[glad cedar]

so you can have different logic for different type of ticket

[lunar solar]

Yeah you can also enable forms for each ticket

So users have to fill out up to 5 questions before being able to open the ticket

And then that info would appear in your ticket message or attached to it

So you have all the info you need from a user so you don’t have to play who, what, when, where and why with a user

[gilded vector]

How do I fix it to say the users name in the server

[lunar solar]

{ticket.user.name} or {ticket.user.nickname}

[gilded vector]

Thanks

[iron night]

Gave +1 Rep to @lunar solar

[lunar solar]

Np

[gentle drift]

After making a ticket in a channel I got this message

Category THE FRACTURED is missing or blocking permissions ManageChannels, ViewChannel, SendMessages, ManageMessages, EmbedLinks, AttachFiles for Ticket Tool - Skippi

debug it to check permissions?

[lunar solar]

Ticket tool is missing permissions to your specified category

[humble sequoia]

What permissions should I give to Ticket Tool?

ﾠ
@pseudo glen requires the following permissions:

Add Reactions
Read Channels
Send Messages
Manage Messages
Embed Links
Attach Files
Read History
Manage Roles
Manage Channels

To change the role permissions, you can go to your Discord Server ➞ Server Settings ➞ Roles ➞ @Ticket Tool

To change the channel permissions, you can go to your Channel Settings ➞ Permissions ➞ Ticket Tool
ﾠ

Note:

You can give Ticket Tool Administrative Permissions instead of all the permissions listed above, but it's entirely optional and NOT necessary.

[gentle drift]

Bless

[lunar solar]

Go into the settings of the category and give it the ones listed in the error

[gentle drift]

Thanks @lunar solar, much obliged

[lunar solar]

No worries

[opaque terrace]

Hey guys 👋

Little question: it possible to change the green colour of the embed of the ticket?
Thanks for your help 🙏

[lunar solar]

Yes,
Panel configs --> Panel --> Edit Panel Message (Green button) --> Embed Editor --> Change the hex code in the field editor to your desired colour.

Note: This is a premium feature

[dense harness]

I am not able to create the ticket, can someone tell me the step by step to create it?

[stark rune]

1. Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

2. Create a Panel

To create a panel we are going to need to head over to the panel configs on the dashboard.
Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and your ready to get started with configuring your panel.
An example of a creating a panel is shown below.

3. Send the Panel to a Channel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard.
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq.
An example of a sending a panel is shown below.

Having a Problem Sending the Panel?
Do $debug in a channel with Ticket Tool and make sure it has all the necessary Discord permissions.

[lunar solar]

Have a look through that @dense harness

If you are still having trouble let me know and I can help

[dense harness]

thank you so much I got it @lunar solar

[iron night]

Gave +1 Rep to @lunar solar

[lunar solar]

Awesome!

[jade topaz]

hello

what does this mean

[lunar solar]

Means there's an issue with the emoji you've set for create ticket button

[jade topaz]

oh i'll double check, thank you!

[iron night]

Gave +1 Rep to @lunar solar

[wintry orbit]

Hi
Does someone know where I can cancel my subscription?

[lunar solar]

Hi,

How did you subscribe?

[wintry orbit]

Paypal over the web interface

But when I wanna manage my subscription it’s says i don’t have an account with ticket tool

[lunar solar]

Can you make a billing ticket #🎫│make-a-ticket please

[jade topaz]

سلام عليكم

اريد ابرمج البوت

[humble sequoia]

فريق الدعم الفني العربي

عميلنا العزيز ان كنت تبحث عن مساعدة يرجى فتح تكت خاص بفريق الدعم الفني العربي
اذهب الى#🎫│make-a-ticket
ثم قم بلضغط على الايموجي الاتي (🇯🇴)

[jade topaz]

Failed: Invalid Form Body components[0].components[0].emoji.id[BUTTON_COMPONENT_INVALID_EMOJI]: Invalid emoji

I Got This

[quick bone]

what emoji are you giving it?

[jade topaz]

My Server Emoji

[quick bone]

are you sure you are giving the correct id?

[jade topaz]

How Do I put it

[humble sequoia]

Button Options

Enable Button
Hide or show the button

Emoji
Select an emoji to show on the button
You can either select one or use a valid Emoji ID

Button Text
Edit the text that's shown on the button

Button Color
Select one of four colors for the button. Grey, Green, Red, Blue.

Support Team Only
Enable this to only let your support team click that button

Allowed and disabled roles
Edit what roles can use or not use this button

$buttonoptions

[quick bone]

to get the emoji id:
\emoji
\:flushed:

[jade topaz]

like this Not Working

[quick bone]

send an image of what you put there

[quick bone]

that is your own emoji right?

[jade topaz]

Yes

[quick bone]

say \:Frozen:

[jade topaz]

What

[quick bone]

then put what it shows in the box instead

[quick bone]

you need to provide your emoji id and name and to get that you can say that as it's the quickest way

[jade topaz]

Give Me Ex

[quick bone]

huh?

!this

all you need to do is \ then your emoji name

once you've gotten the message above the picture then copy it and paste it into that box

[quick bone]

remove the \

then send your panel and it should work

[ocean cobalt]

What?

Repair - css
what all?

@scenic plinth

fixed - is css
and?

[quick bone]

hm?

[ocean cobalt]

hm?

[quick bone]

i don't understand what you're saying

[slender minnow]

please do not ping

i am not sure what exactly you are asking for

[quick bone]

i believe he wants to know how to do that formatting

[magic flume]

hey guys, is there a way to add a button to a ticket, if i click this button it gives a role to the user who created the ticket?

[crystal basin]

I have been asking to pay my sub for weeks now please can someone get back to me to pay this?

[pale pilot]

huh? This is the first time you joined this server

[crystal basin]

What do you mean? I just message usually and someone gives me the link to pay then send me a new username and password

[pale pilot]

you're not talking about a ticket tool subscription, are you?

[crystal basin]

No what’s a ticket tool?

[pale pilot]

Thats a discord bot. And we are the support team for that bot

[crystal basin]

So can I not pay my sub then coz no one is getting back to me for weeks now?

[pale pilot]

you will have to contact the appropriate support team. You're not in the right place here

[ashen geyser]

how do i get the dropdown to work properly? as in, having multiple options on the dropdown

[rustic gale]

Create a panel for each item

Then select the corresponding panel for each item in the dropdown

[ashen geyser]

okay, thank you!

[opaque terrace]

Thanks a lot man! And this feature isn't premium 🥳

I find that the backoffice of Ticket Tool is really badly made, the UX/UI is to be redone, I never understand anything there (or I take a looot of time to find it out)!
It's too bad because the Ticket Tool itself is really great and sooo powerful (customizable, fast, etc.) tool!

[iron night]

Gave +1 Rep to @lunar solar

[ashen geyser]

thanks @rustic gale

[iron night]

Gave +1 Rep to @rustic gale

[ashen geyser]

sorry for the ping :P

[sterile dew]

@everyone Sorry for the ping but does anyone know how to make more buttons

[shut bolt]

Don't try pinging, and check the message below

[humble sequoia]

Multipanels

For a more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Settings -> Panel

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[dark orbit]

The bot doesn’t work in my server I press send and it does nothing

[jade topaz]

U sending to a specific channel

Or u just hitting send

[short lily]

How do i have multiple buttons.

Like :

[dark orbit]

This

[humble sequoia]

Multipanels

For a more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Settings -> Panel

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[short lily]

Thx

thanks @dark orbit

[iron night]

Gave +1 Rep to @dark orbit

[dark orbit]

What did I do

[quick bone]

you thanked the wrong person :/

[dark orbit]

What did I do

[quick bone]

Did you select a channel to send it to

[dark orbit]

Yes

[humble sequoia]

What permissions should I give to Ticket Tool?

ﾠ
@pseudo glen requires the following permissions:

Add Reactions
Read Channels
Send Messages
Manage Messages
Embed Links
Attach Files
Read History
Manage Roles
Manage Channels

To change the role permissions, you can go to your Discord Server ➞ Server Settings ➞ Roles ➞ @Ticket Tool

To change the channel permissions, you can go to your Channel Settings ➞ Permissions ➞ Ticket Tool
ﾠ

Note:

You can give Ticket Tool Administrative Permissions instead of all the permissions listed above, but it's entirely optional and NOT necessary.

[quick bone]

$buttons

[humble sequoia]

Buttons

Buttons within Discord can have multiple functions and are used to control your tickets. With Ticket Tool, you can edit all the buttons however you like! Buttons can show emojis, text and can have 4 different colors.

Where can I edit them?

With the Panel Config V2 Editor, buttons don't have their own place anymore. Now buttons can be found under the message settings for each message that has a button!

Example: The Close and Claim Buttons are on the Ticket Message. Therefore, you can edit the buttons under Ticket > Edit Ticket Message. The buttons are below the message editor.

[quick bone]

You can edit who can create a ticket there iirc.

[dark orbit]

?

[quick bone]

Read what it says press edit button then it should say allowed roles somewhere

[dark orbit]

For which one

[quick bone]

what?

open

[dark orbit]

This?

[quick bone]

not that

[dark orbit]

Where

[quick bone]

wait panel message mb

[wraith stump]

I opened a panel but I couldn't find where to add to the channel

[dusk dawn]

How to close a ticket?

[quick bone]

$close

[quick bone]

Should be at the top of your screen when you selected a panel.

[wraith stump]

no there is not

[dark orbit]

I’m so annoyed

[ashen geyser]

Try going to the channel and typing /panel (panel ID)

[dark orbit]

It keeps not working not letting members open a ticket

[quick bone]

did you do what i said

[dark orbit]

Yes

[wraith stump]

how can i get the id

[humble sequoia]

Blacklist Roles

Any role you assign as a blacklisted role won't be able to use commands or reactions.

Selecting a blacklisted role

Go to your Dashboard ➞ Server Configs. There you will find the option to select blacklisted roles.
Note: Don't forget to save.

[ashen geyser]

It's in the name of the panel, a little number in the name

[quick bone]

@dark orbit ^

[dark orbit]

Wait

[jade topaz]

Pannel options

[rustic gale]

What's going on?

[quick bone]

has your issue been fixed?

[dark orbit]

Yes

[quick bone]

your welcome ig

[hollow heart]

Hi, I have a problem. When creating a ticket, it says this to me: Invalid Form Body
components[0].components[0].emoji.name[BUTTON_COMPONENT_INVALID_EMOJI]: Invalid emoji

[ancient girder]

Is there a way to add a role to access all the tickets made

[dark orbit]

What the

[opaque terrace]

?

[dark orbit]

I got pinged

[opaque terrace]

I was answering your messages

But I saw your problem has been resolved ✅

[dark orbit]

And no message

[opaque terrace]

Cause I deleted my message (I saw you find a solution to your problem)

[dark orbit]

Oh lol

[coral cargo]

hi, does anyone know how to stop it from adding me to every ticket created? i want just the person who started the ticket to see it but i keep getting added to every ticket. is it because im server owner and i added the bot?

[short fjord]

How do I set up a menu in the bot message?

Like this

[lost grove]

Please help how to change the text Ticket Created? I will be very grateful

[rustic gale]

Not possible currently

[rustic gale]

Have a look:

[humble sequoia]

<:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706> Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on

First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

• Panel doesn't send? Make sure you have a valid emoji selected
• Option doesn't show up? Check if two options have the same panel in the DropDown Editor

$dropdown

[lost grove]

Thanks you !

[zinc swallow]

how to make multiple buttons like this on one panel?

[humble sequoia]

Multipanels

For a more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Settings -> Panel

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[quick bone]

@zinc swallow ^

[zinc swallow]

ty

[jade topaz]

Does ticket tool allow you to view who's saving the transcripts? I'm a moderator in a 50k member server. Recently, there has been support members spam saving tickets. Due to me not having the perms, I'm not able to view the dashboard. If anyone knows if it's possible then lmk. If not, the owner of the server will be online soon

[scenic plinth]

You would have had to have the transcript log "transcript saved" to see who is save transcripts and when. There is a chance that youy can view the transcript, scroll to the bottom, and see the persons user ID of who is saving transcripts, but it depends on when the bot saves the transcript.

[jade topaz]

👍

[coral cargo]

is there a perm needed or something to let people use /add to add users?

right now theyre getting a message saying they dont have the perms to do that

[lunar solar]

Command Configs --> Add --> Settings --> Support team only

[coral cargo]

thank you very much

[jade topaz]

Hey guys. I havent looked yet but is there a way to make it so everytime a ticket is closed it send the transcript to the user. Without sending it to another channel also

[lunar solar]

Panel Configs --> Direct Message Transcript --> Close event

[jade topaz]

Lupas bro. Evertime i need help you are here instantly.

[lunar solar]

[jade topaz]

I apreaciate you brother

[lunar solar]

Then just have auto save transcript on delete

if you want that on

[jade topaz]

Thank you

Thanks @lunar solar

[iron night]

Gave +1 Rep to @lunar solar

[jade topaz]

Lol wait what. Dont ping but it told me too

[lunar solar]

Na dw

just an auto thing

appreciate the rep

[jade topaz]

Hahaha cheers no problem service that fast each time deserves it

[wicked valve]

how can you make it where a person is able to close the ticket but not delete it

[covert swallow]

Assuming you have 2 step close setup, dont allow their role to use the delete button

[wicked valve]

what is 2 step close setup

[covert swallow]

Panel settings > general

And i misspoke

Its 2 step ticket

Not 2 step close, my mistake

[wicked valve]

ok im there what do i do now where is the option to not allow them to delete

[covert swallow]

Under buttons

Which you go baxk to the main page to find

[wicked valve]

am i in the right place?

[covert swallow]

You can edit the permissions for the delete button

[covert swallow]

For the last step yeah, now go back to the main page

[wicked valve]

thx so much

[iron night]

Gave +1 Rep to @covert swallow

[silent yew]

Hey can I be added please?

[lunar solar]

Can you elaborate?

[river sun]

Hi can someone help me o nthis whe ni click on the transcript this keep popping up

whe ni keep one of the images on the transcreipts

[royal gale]

Hello my members seems to not be able to open a ticket, what perms am i missing?