🆘│community-support

[jade topaz]

Whenever I close the ticket the bot gets automatically kicked from the server

[humble sequoia]

━━ moved to ticket ━━

[slate tendon]

How do I choose the channel that will have the ticket message?

[jade topaz]

Why people who create the ticket cant talk on thread ticket option

how to setup thread tickets

[dense sage]

Can I make the ticket tool ping the support roles when a ticket is made

[rustic gale]

You use the Send button near the top of the Panel Configs menu

[rustic gale]

Of course. Insert the role mention in the ticket message

[humble sequoia]

Ticket Message

The Ticket Message is the first message sent by the bot on a new ticket. To customize it head over to your Dashboard ➞ Panel Configs ➞ Ticket ➞ Edit Ticket Message

[rustic gale]

The role mention will look something like this <@&642118166243311646>

You can find out the role's mention using the /id command

[forest pond]

How can i get ticket tool premium ?

[dense sage]

how would I get the ID of a specific role using this id command

like.. would I /id @role

[rustic gale]

Correct

[rustic gale]

Buying a subscription through Discord's app directory (desktop/web only)

Or buying premium through a direct payment

Or redeeming votes (use the $vote command to know more)

[light needle]

whenever i use ticket tool to make the new thread beta it wont let the person that made the ticket talk and prob wont let the person that i add to the ticket talk either

[jade topaz]

Hello, how many time before should I prepare the bots for a DAN raffle?

[charred canopy]

THIS!!! ALL OF THIS!!!
I was thinking you can make a specific role with permissions to see the 'Parent' channel cause I believe that's whats causing the issue, but then everyone with the role would see each of my ticket topic channels unless I make individual roles.

Anyone else have any better suggestions on this? I feel like there's gotta be a better way to utilize the panel tickets.

Also evidently my premium role doesn't work in this server 🤔

[lunar solar]

done

I will look at the thread thing shortly just in a meeting

[charred canopy]

Aye thank ya!

[iron night]

Gave +1 Rep to @lunar solar

[light needle]

lupus u should check ticket 50620 once ur done ❤️

[lunar solar]

ye

[charred canopy]

Appreciate your help! If I should make a ticket let minnow 🐟 🙂

[rustic gale]

You can't

[rustic gale]

The permissions they need in the parent channel is Send Messages in Threads

Give them just that permission and it won't cause any unwanted access issues

[jade topaz]

Hi guys, do you know where I can config this "Private" channel? Just can't remember where to find it : (

Because my staff team is getting double ping for it

[plain jay]

How many pannels can ticket tool have in one discord server?

[lunar solar]

Unlimited

Free or Premium same same

[lunar solar]

It's cause for them to be added to the thread it has to @ them

[plain jay]

God this is the most amazing discord bot 😍 I love it

[lunar solar]

You can turn it off they will just have to manually join by hovering over the channel

[plain jay]

Thank you

[jade topaz]

Oh ok

[plain jay]

Thanks @lunar solar

[iron night]

Gave +1 Rep to @lunar solar

[jade topaz]

So maybe i can remove the ping from my welcome message at the tiicket

[lunar solar]

Yeah you could

You can also just disable auto add

then they have to manually join

[plain jay]

Oh my god we can give you gold stars for answering questions 😂

[lunar solar]

I also updated your roles for premium Robin

[jade topaz]

Where is this config? I just can't find haha

[lunar solar]

Panel Configs --> Ticket

Bottom part of the page

[jade topaz]

Thank you a lot!

[lunar solar]

You should see Outsider haha

But thank you

[rustic gale]

You can give him rep over and over, that works too

[jade topaz]

Well, since I asked something, I'm getting @deleted-role in the private channel but my support roles are correct, should I update something?

[lunar solar]

@rustic gale if you can answer the above I am getting in the car.

[lunar solar]

Sorry stepping out or I'd take a look

[jade topaz]

Np at all. Thank u

[rustic gale]

Ah. I see you asked in #premium-support too

[spare solstice]

Hello! Sorry if it's already been asked, but I couldn't find this question in the FAQ. Just wondering if it's possible to set the opened ticket rooms to go under the same channel category as the ticket submission channel? Or turn on notifications for members in the ticket room by default? Thanks so much!

[brittle shale]

Hi. where can I see the premium code

[rustic gale]

to set the opened ticket rooms to go under the same channel category as the ticket submission channel
You can make tickets be created in any category you want. You can set them in Panel Configs -> Category. Just make sure the bot has the Manage Channels permission in that category.

[spare solstice]

Awesome, thank you! I'll try that when I get home

[rustic gale]

turn on notifications for members in the ticket room by default
Head to Panel Configs -> Ticket -> Edit Ticket Message and delete the {user} variable from the message text.

[iron night]

Gave +1 Rep to @rustic gale

[rustic gale]

Or replace it with {user.name}, which is just the username with no mention.

[spare solstice]

Thank you! I'll try that out as well.

[rustic gale]

Did you buy your subscription through Discord's app directory?

Or through Discord in any case

[brittle shale]

app directory

[rustic gale]

Can you tell me your server's name?

Actually, can you please #🎫│make-a-ticket about this?

[willow vapor]

quick question, is possible to make a support member to must have 2 rules to see a ticket ?
example :
I got couple of support members who speak different languages, and I gave them English support + Tickettool support rule, and I want them to only access any ticket created under those 2 rules (by default If I placed both of those rules, and if he got any of those rules he can access the ticket) hope I made sense xD

[brittle shale]

ok

[rustic gale]

Is it possible to require a user to have two roles to view a channel?

Oh, my dear friend, if only.

[willow vapor]

🤦‍♂️

[rustic gale]

Is it possible to require a user to have at least one of two roles to view a channel?

Yes, very easily.

[brittle shale]

done

[willow vapor]

yup, I just realized 🤦

[rustic gale]

Is your question answered? Or do you still need help?

[round kiln]

how do i view a transcript

nvm got it

[pastel estuary]

turn on notifications for members in the ticket room by default
Head to Panel Configs -> Ticket -> Edit Ticket Message and delete the {user} variable from the message text.

[jade topaz]

hi how to let a role have access to a ticket?

[spare solstice]

Hi! I've tried this but I've been told that others don't receive a ping. Is it because they have notifications muted by default (except for mentions)? I'd like to know if it's possible to override this default setting so that all support role members get a notification (akin to a mention).

[lime pond]

Yo how do I make a ticket auto save to transcripts?

[lunar solar]

Panel Configs --> Transcript --> Auto save --> Select on what action

Note: This is a premium feature

[lime pond]

dam

alright thanks for the help

[lunar solar]

No worries

[lime pond]

started my free trial haha

[lunar solar]

To the Dashboard?

[lunar solar]

Where is the @ mention within the message?

[spare solstice]

There's no mention in the text message, but I'd like to turn on notifs for ticket channels, effectively doing this

[lunar solar]

Yeah so just add a @ mention of a role they all have to the Message Content section of the ticket message.

Panel Configs —> Ticket —> Edit ticket message (Green Button) —> Message Content (should be the first box) —> Add a role mention of your chosen role.

[humble sequoia]

Mentions

Within all the messages the bot sends (both embeds and text) you can mention either channels, roles, or even users, these mentions will only send a notification to the user if they are used within a text field, e.g: a role mentioned in an embed won't ping at all the users who have that role.

For mentioning a role you can use one out of three options:
{@Role Name} ➞ Which is Case Sensitive.
{RoleID} ➞ Replace RoleId with the Id of the role you are trying to ping.
<@&RoleID> ➞ Discord's native syntax to ping roles.

<#ChannelID> ➞ Mention a channel by its ID.
<@UserID> ➞ Mention a user by its ID.

[robust sandal]

Oui, il suffit d’ajouter une mention @ d’un rôle qu’ils ont tous dans la section « Contenu du message » du message du ticket.

Configurations de panneau —Ticket > —> Modifier le message du ticket (bouton vert) —Contenu du message > (doit être la première case) —> Ajoutez une mention de rôle du rôle choisi.

English (en) → French (fr)

[lime pond]

How do i make it my own words

anyone

[spiral dagger]

idk

[open steppe]

help please 🙏

[sullen walrus]

How can I change the words here?

[rustic gale]

Apologies. I misread. It thought you'd said “turn off” instead of “turn on”

[olive eagle]

Answered in ticket.

[rustic gale]

This seems complicated. It may be best if you #🎫│make-a-ticket to get support on this

[rustic gale]

Panel Configs -> Panel -> Edit Panel Message

[spare solstice]

Thanks! It'll allow support roles to be notified of the opening of a ticket but I'm looking to turn on notifications by default for all messages in the ticket rooms, i.e. pre-set the notification settings of opened rooms. Would that be possible?

[iron night]

Gave +1 Rep to @lunar solar

[rustic gale]

That's not possible.

New channels use whatever the user has set as the default for notification settings in the server. All you can do is ask your staff to turn on notifications by default in your server.

[jade topaz]

how do i add claims in threads

[rustic gale]

Claims aren't working in threads?

Like, you can make claiming work in regular channel tickets, but you can't make it work in threads?

[jade topaz]

I’m trying to test my support system and this pops up what can I do to fix this?

[rustic gale]

If i remember correctly this happens when you leave the form title empty

Panel Configs -> Forms

[jade topaz]

thank you

[sterile canyon]

Hello! I would like to make a drop down ticket that has multiple options, pings the role related to the option and has the ticket renamed as that option#001

is this possible?
I am stuck where i added items to the dropdown Item(s) but it only appear the first item

[rustic gale]

First you have to create multiple panels in the selector at the top

Then each dropdown item needs to be associated with a different panel. Items with repeated panels are not shown

[humble sequoia]

━━ moved to ticket ━━

[rustic gale]

I see you just made a ticket

[sterile canyon]

yes

[jade topaz]

Heya, can we re-brand bot with premium?

[rustic gale]

Not currently, but it's a future update that the developer has been working on.

Well, not with premium necessarily. I hear it will have a higher cost than regular premium

[jade topaz]

Damn, wanted to this feature with this bot, instead of another that already has it

🤔

[rustic gale]

It's coming in the future. Stay posted

[solid stream]

With the last major change I made we got alot closer to having white label added.

The new shard manager I added is much better at handling new tokens then the old one so I'll be able to add and remove tokens live without causing issues to other things.

Though it's going to be interesting to see how it all handles running hundreds of different tokens..

I thinking I'll be releasing whitelabel shortly with a limited availability to get things started.

I'll have a setup fee, but I don't think I'll charge more for it the actually monthly cost..

[manic tree]

Not letting me see my discord in the dashboard

what do i need to do

[jade topaz]

Hi, if i turn on forms, it says interaction failed or something. Anyone know why?

[rustic gale]

Log out and log in again

If you're the owner, you should be able to see it after that

[rustic gale]

How many questions does your form have?

And if you turn off forms, do tickets open correctly?

[manic tree]

had someone else help but that what it was

[jade topaz]

1 question

Yeah works fine if i turn off forms

[rustic gale]

Interesting. What's the name of your server?

I'll take a look at your settings.

[jade topaz]

The Blue Ridge Caravan Co.

[jade topaz]

Thx

[iron night]

Gave +1 Rep to @rustic gale

[rustic gale]

It doesn't look like you have added any questions

Press the Add Question button and set a question up

then try again

[jade topaz]

Oops I might have deleted it trying to fix it

I'll try again thx

[jade topaz]

Okay, i set it back up

It still gives error tho

[azure cargo]

How do you do this?

[jade topaz]

That sound good. Figure this out 😄

[azure cargo]

@solid stream

[azure cargo]

@rustic gale

[rustic gale]

What error do you get?

[jade topaz]

Failed to interact

[rustic gale]

How do you do what exactly? Also don't ping people for support. It's rude

[rustic gale]

Please #🎫│make-a-ticket, this may need a closer look

[azure cargo]

like the photo

I want to add two buttons

[jade topaz]

Thx

[rustic gale]

That's called a multipanel

[humble sequoia]

Multipanels

For a more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Settings -> Panel

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[azure cargo]

where

[empty flower]

Panel.

[scenic plinth]

Like did you not just read that?

[harsh galleon]

How do we get more reactions on our discord ?

[rustic gale]

Do you mean more buttons in your panel message? Scroll up a bit to the “Multipanels” message

Do you mean something different? Please clarify so we can help

[warm cave]

is the bot down rn

[harsh galleon]

I would like to know how to do this

I did not understand

[rustic gale]

Create a bunch of panels with the green + button at the top

Head to Panel Configs -> Buttons -> Create Ticket and customize the buttons one by one

Then select the panel corresponding to the first button, head to Panel Configs -> Panels, and attach all the other panels in Attached Panels

Finally send the panel with the Send button

[harsh galleon]

You need the prenium

[rustic gale]

Premium is not necessary for any of it

[warm cave]

Is the bot down? - im in a server and you can’t add people to tickets

[harsh galleon]

ok

[jade topaz]

Is editing the create a ticket pannel a premium feature? I click "message content" and nothing happens

[rustic gale]

The message content can't be edited without premium.

[jade topaz]

Ohhh okay thx

[rustic gale]

Only the embed description. Click “Embed Editor” to expand the embed editor.

[jade topaz]

Oh cool, thanks thats what i want @rustic gale

[iron night]

Gave +1 Rep to @rustic gale

[jade topaz]

The form keeps turning off and deleting all settings, know why?

[neat tree]

How do I make it so my users can just press a button to create a ticket instead of using /open?

[jade topaz]

Create a pannel

[waxen kindle]

so i just purchased ticket tool premium through discord

how do i redeem it online?

[rustic gale]

What...

[rustic gale]

Could i bother you to #🎫│make-a-ticket about this please?

[jagged reef]

How do you setup the bot

[jade topaz]

When i edit the message or maybe randomly, the form won't work because it turned it's self off. Is that normal that I have to turn it back on?

[rustic gale]

That's not normal. Perhaps #🎫│make-a-ticket and we'll take a look at it

[jade topaz]

Thx i will if it happens again

[iron night]

Gave +1 Rep to @rustic gale

[hidden wedge]

hi how are you. this might be silly but i was wondering, how do i make it so mods can see the tickets as well?

[scenic scarab]

hey, i have the premium pack. i can switch the bot name and the bot logo?

[runic lotus]

What do the numbers mean on auto greener?

[neat tree]

Ty it worked!

[iron night]

Gave +1 Rep to @sage jewel

[abstract fossil]

The forms need premium ?

@olive eagle بدي سبورت عربي (:

[robust sandal]

@olive eagle Body Sport Arabe (:

Arabic (ar) → French (fr)

[robust sandal]

Que signifient les chiffres sur l’écologisation automatique?

English (en) → French (fr)

[gilded verge]

premium is required where you notice an emoji , but answer is: not required

[unborn tangle]

Hey guys i am trying to change my ticket name where can i do so ?
Ticket {0001}to Support ticket {0001}

[humble sequoia]

Ticket names

The ticket name is the default channel name of all tickets. To edit it, go to your Dashboard > Panel Configs > Ticket. There you can edit the channel name of opened and closed tickets. You can also use variables in there.

Note: This is a premium feature

[gilded verge]

Hey, please check

[unborn tangle]

Thankk youu

[boreal halo]

so as you can see i've been trying tag staff in the ticket (im the owner) but i can't
notic: the command is <@&1052517786448039936>

[robust sandal]

Hé les gars, j’essaie de changer le nom de mon billet où puis-je le faire ?
Ticket {0001}to Support ticket {0001}

English (en) → French (fr)

[robust sandal]

Donc, comme vous pouvez le voir, j’ai essayé de taguer le personnel dans le billet (im le propriétaire) mais je ne peux pas
notic: la commande est ''<@&1052517786448039936>''

English (en) → French (fr)

[jade topaz]

hello

can I make the ticket numbers start at like 1472, so it doesn't look like my server only has had only 1 ticket opened with the name 0001..

Hello

Hello, no matter what discord I am on it is impossible for me to open a ticket, can you fix it please?

[slender minnow]

Hi, can you please explain what you mean?

[slender minnow]

do you have the button enabled?

[jade topaz]

There is nothing, on all the discord where I go people manage to open tickets, except me

[slender minnow]

Can you check if your client is updated to the latest version?

[royal nebula]

where do you find the bracket commands {}

[rustic gale]

https://docs.tickettool.xyz/dashboard/panel-configs/variables

[boreal halo]

@slender minnow

im sorry

[rustic gale]

Make sure Ticket Tool has the Mention everyone, here, and All Roles permission

[boreal halo]

thx!!

[lunar parrot]

Is there a way to have transcripts in something other than HTML?

Ideally I'd like to save the transcripts as .txt or .md or any other lightweight version.

[rustic gale]

No such feature, but feel free to leave the suggestion using the s!suggest command in #🤖│bot-spam

[jade topaz]

привет еще раз)

[robust sandal]

Bonjour à nouveau)

Russian (ru) → French (fr)

[jade topaz]

подскажите пожалуйста насколько забанили мой аккаунт и можно ли его разблокировать ?

[robust sandal]

S’il vous plaît dites-moi combien mon compte a été banni et s’il est possible de le débloquer?

Russian (ru) → French (fr)

[flint radish]

Is there a way to get the transcript or history of a deleted ticket?

[robust sandal]

please tell me how much my account was banned and whether it is possible to unblock it?

Russian (ru) → English (en)

[humble sequoia]

⚠️ Vous n'êtes pas au bon endroit

Nous offrons support pour le bot Ticket Tool et nous ne pouvons pas vous aider avec d'autres problèmes hors du bot.

- Assurez-vous de contacter l'équipe d'assistance appropriée, s'il vous plaît.

**Si il n'y a pas quelque chose d'autre dont nous pouvons vous aider, fermerez le ticket s'il vous plaît **

[rustic gale]

If it was deleted without transcript, it's gone unfortunately.

A deleted ticket is the same as a deleted channel.

[flint radish]

How do you make a transcript automatic every after closing the ticket?

[rustic gale]

Panel Configs -> Transcript -> Auto Save Transcript

It's premium-only

[flint radish]

For the transcript, will it only be sent to the member who created the ticket or will I also get a copy of it?

[rustic gale]

Auto Save Transcript is for transcripts that get sent to the transcript channel

For automatic DM transcripts there's Direct Message Transcript, in the same menu

[fast falcon]

Hello, the partner is closed and there are no exceptions right?

[median ginkgo]

Need help bought the switch from someone on Facebook marketplace and I’m unable to link my switch to the teknik.app on tinfoil cuz I thin he did link the switch on he’s discord account what can I do?

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[neat tree]

You ask relevant questions

[vestal flower]

Hello, does anyone know how to appeal to unban me?

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[jade topaz]

Hey, does anyone know how to invite ticket tool premium?

[wooden dune]

how do i make a or word direct to a link

[rustic gale]

[Text here](link here)
Example:
Wikipedia

[floral cosmos]

Здравствуйте, почему на сайте панели конфига я не могу добавить панель? Сайт просто ничего не делает

[grim harbor]

I have faced an issue where it just tells me ticket tool didnt respond. this is the command i sent and the response it gave, and the debug i did before i came here

[rustic gale]

Command-style tickets aren't set up in your server. What are you trying to do when using the /new command?

[grim harbor]

My first attachment is that

[wooden dune]

I have an open ticket since yesterday and no one has replied to me

[jade topaz]

@robust sandal

[proud forge]

opa

[oblique glacier]

@oak shuttle pls any ETA on statistics feature?

like avg. response time, avg. resolution time etc.

[jade topaz]

@oak shuttle@lament sandal@eager cargo@radiant moss

[prime bridge]

Warn result:

Reason: No reason.
Moderator: @eager cargo

Warned:

NOVA / PATTİS#0907 [652825996168396800]

[eager cargo]

pinging staff*

[jade topaz]

srry

can u help me

[rustic gale]

You don't see your server? Are you the owner of the server?

If so, log out of the dashboard and log in again

[rustic gale]

Ticket response times can be anywhere up to 24-48 hours

You can ask here in case someone can help

[rustic gale]

Your first attachment?

Do you mean sending a panel message? Oh you mean

test, pretend some s*** is hitting a fan atm

The usual way to create tickets is by pressing a button on a panel message

A button that looks like this on a message that looks like this

You can create tickets directly through commands. Those are called command-style tickets and aren't enabled by default. The /new command does nothing by default

If you want to use /new to create tickets, you have to enable it in the dashboard, in the Panel Configs -> DropDown Style submenu

[jade topaz]

Help me

I don't see the button

[rustic gale]

There are several possible reasons

The most common one is that you're using an outdated app

Try updating your app and checking again

[late hearth]

Not asking for the status of the support team applications but how do i know if i passed or failed

[covert swallow]

You will be told if you pass, due to quantity it is infeasible to tell everyone who failed

[late hearth]

Weeks?

[covert swallow]

I have no idea, I am not privy to support team application statuses

[grim harbor]

Ah, that makes sense. Thanks

[iron night]

Gave +1 Rep to @rustic gale

[grim harbor]

Clever bot

[proud ibex]

suuport

[jade topaz]

Mi ticket esta apagado

porque?

$voter

[jade topaz]

how come ive got 2 "create ticket"?

[south topaz]

Check this:

[scenic plinth]

We are currently looking into an issue with Ticket Tool primary bot being offline. Please be patient and do not ping staff members in the meantime. Thanks!

Resolved

[remote peak]

Is there a way to copy panels from one server to another one

[rustic gale]

If you're the owner, yes. Use the Backup and Restore feature in Server Configs in the dashboard

[mental niche]

hello , how do i create more than one button for a panel

general questions , ban appeals etc

[rustic gale]

First you create a panel for each button

Then you do this

[humble sequoia]

Multipanels

For a more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Settings -> Panel

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[mental niche]

thanks bro but can i set this to the right?

[iron night]

Gave +1 Rep to @rustic gale

[rustic gale]

It doesn't look like both buttons fit in one line

Maybe shorten the text

[mental niche]

because of long text right?

alright ❤️

[daring bolt]

How do I edit the "Support team ticket options" message

[rustic gale]

Panel Configs -> Moderator -> Edit Moderator Message

[jade topaz]

Hola alguien habla español

[primal zealot]

what do i do

cant close any tickets or do anything

[maiden crypt]

Hello, could anyone help me on claiming system? I want to make the claimed ticket seem only by the claimer and admin, because I have 1 more than 20 guys on role staff, I want them to check the unclaimed tickets, and if they claim it, other staffs can not see.

[primal zealot]

My bot is offline that is not right huh? Can I kick it and let it join the server again?

[tardy mulch]

Hello
How can i make a ticket

[remote peak]

Hey my slash commands aren't working either

[lunar solar]

Yes,
Panel Configs —> Claiming —> Edit permissions (green button) —> View channel

[lunar solar]

I’ll take a look and see if anything is down now

[humble sequoia]

How Do I setup Ticket Tool

You can check our documentation here;
You can also check #📂│information for the basic setup;
or run the </setup:1025379472167403530> command within #🤖│bot-spam

Our documentation contains all the info you need about the bot to be able to setup and configure the bot however you like.

[stark rune]

1. Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

2. Create a Panel

To create a panel we are going to need to head over to the panel configs on the dashboard.
Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and your ready to get started with configuring your panel.
An example of a creating a panel is shown below.

3. Send the Panel to a Channel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard.
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq.
An example of a sending a panel is shown below.

Having a Problem Sending the Panel?
Do $debug in a channel with Ticket Tool and make sure it has all the necessary Discord permissions.

[lunar solar]

See above

[lunar solar]

Let me check something and get back to you

[remote peak]

Ty!

[tardy mulch]

Thanks

[primal zealot]

Having this issue since yesterday really weird

[maiden crypt]

Thanks! It worked now, may I also ask about the role to add when claimed, other than showing ppl that user is having a ticket , what else can this setting effect?

[iron night]

Gave +1 Rep to @lunar solar

[lunar solar]

@remote peak please #🎫│make-a-ticket

[lunar solar]

Sorry I don’t follow

Could you maybe explain it in a different way

[maiden crypt]

would the bot do anything else with this role?
Or just adding and remove?

[tardy mulch]

Why are there 2 emojis for opening the ticket

@lunar solar

[maiden crypt]

Other than this one, do you have instruction on how to make automation support using drop down style? @lunar solar

[fresh oyster]

How I bot the ticket in my service

[jade topaz]

how do i make more than 1 panel

nvm found it

[rotund sorrel]

Ola

[elfin dome]

i bought premium via discord and on dashboard it still says free

[broken zodiac]

how do i get a higher permission level? i added the bot and have admin but dont own the server. my permission level is 0 though

[rustic gale]

Tell the owner to make you admin

Or tell the owner to make a dashboard role for you

[humble sequoia]

Dashboard Roles

Any role you put there will have full access to the ticket tool dashboard. The server owner and users with admin permissions already have access to the dashboard.
Be careful of which roles to put here

Dec 16, 2022, 4:44 PM

[rustic gale]

Is this still an issue? Use the /premium command, you should see “Discord: Active”, then refresh the dashboard

[rustic gale]

That's probably because you attached the panel to itself in Attached Panels (in Panel Configs -> Panel)

If you don't want extra buttons, leave Attached Panels empty

Also don't ping people for support. That's rude

[sharp cedar]

how to change it

@rustic gale

[rustic gale]

You can't read huh

[sharp cedar]

yes id can't read
and u can't help peoples

[rustic gale]

You change it in Panel Configs -> Panel -> Edit Panel Message

[halcyon bramble]

How do i set a ticket limit i went to automated support but it doesnt show it preciscely

[rustic gale]

Depends on what you mean by a ticket limit

[halcyon bramble]

Like say once a person creates a ticket and its ticket 100, it goes back to 0 it doesnt go 101 102 so on

[sharp cedar]

warn? 😂😂😂😂

[rustic gale]

Not possible sadly

[halcyon bramble]

Bru alr

[rustic gale]

You can make the suggestion in #🤖│bot-spam with the s!suggest command

[jade topaz]

I want it to be delete ticket without a button " Delete "

How ?

[fallow ingot]

Where do you want the button removed from?

[jade topaz]

yes

Wait

where? @fallow ingot

[fallow ingot]

It's called "Buttons"

[jade topaz]

Yes, I tried it and it worked , Very Thx.

[fallow ingot]

Great. If you have any more questions, let us know.

[jade topaz]

good thank you

Thanks @fallow ingot

[iron night]

Gave +1 Rep to @fallow ingot

[jade topaz]

I have a problem, When I Pree the lock button , Don't be locked! @fallow ingot

[fallow ingot]

Is there any error?

[jade topaz]

No

[broken zodiac]

why is my permission level 0 and how can I change it
I added the bot and im admin, but don’t own the server

[jade topaz]

It is Don't be locked!

[fallow ingot]

It looks like there is an error in that screenshot.

[jade topaz]

yp

[fallow ingot]

Please contact the owner to ensure that you have the permission administrator although you may think you have, if when you run /level and you have level 0 you do not have admin.

[fallow ingot]

So when you click close (the lock button) nothing happens and nothing is displayed after clicking the button?

[jade topaz]

yes when i press the button " Close " But it does not lock!

[fallow ingot]

Please open a ticket and we can help you further.

[swift flame]

I have probleme

My ticket tool is bloqued

[fickle cloud]

how can I do a message with 3 buttons?

[rustic gale]

That's called a multipanel

[humble sequoia]

Multipanels

For a more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Settings -> Panel

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[rustic gale]

Invalid emoji. You probably wrote text into the Button Emoji field

The Button Emoji field is for the emoji alone, not text

[swift flame]

THANK YOUUUUUUUU

[iron night]

Gave +1 Rep to @rustic gale

[rustic gale]

Other possible reasons: you may have entered a custom emoji incorrectly

[swift flame]

No, is it

[rustic gale]

Or you may be using an emoji from a server Ticket Tool is not in

[royal moat]

how do i make it so that ticket transcripts sends to the person who opened the ticket after the ticket closes

[rustic gale]

Panel Configs -> Transcript -> Direct Message Transcript

Enable DM transcript when ticket is closed.

[royal moat]

is this not a premium feature only?

[rustic gale]

Yes, yes it is

Without premium you can manually DM transcripts using the /transcript @(user) command

[royal moat]

ah i see

[shell dragon]

Guys, why am I banned from viewing transcripts. It says I’m banned

[jade topaz]

how do i make it When he opens his ticket and when he closed it press a " Close " It does not appear to him " Delete "

[humble sequoia]

Error 1015 - You are being rate limited

If you get the above error when trying to access our web page, don't be scared. This is just a security feature on our dashboard to mitigate possible attacks to the site. The only way to access the site is to wait for the temporary ban to be lifted automatically. It typically takes around 1 hour but can be quicker or longer.

[gilded verge]

@shell dragon,

[shell dragon]

Alright. Thank you

[shell dragon]

Also

Got another question.

How do you make it so that when you do $transcript, it just sends the transcript to a certain channel

Instead of like “$transcript #channel”

@gilded verge ?

[humble sequoia]

How do I set a transcript channel?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to grant access to
4. Open the Transcript options menu
5. Using the Transcript Channel selector, pick the channel you want your transcripts to be sent to
6. Save changes

[shell dragon]

Ty

Oh I’m still banned 💀

[gilded verge]

you can set the permissions that the user (who opened the ticket) will not have access to it after closing because he will not see the channel when the ticket is closed -because as we know, the button to delete the ticket appears only after closing it.
Panel Configs->Permissions->Edit User Permissions closed->check screenshot

[jade topaz]

noo, i need Cancellation button " Delete " I want a button " Close " Only Without " Delete "

[gilded verge]

ah, so you want to hide this button, then please go to Buttons->Edit Delete Ticket button->turn off visibility

I hope I understood correctly now

[jade topaz]

I did this And when I opened his ticket And I locked it not locked!!

[gilded verge]

so after closing the ticket, the user is still visible there, right?

because I'm not sure what you mean

[jade topaz]

yes @gilded verge

[gilded verge]

then please check again

[jade topaz]

Ok

Thanks @gilded verge

[iron night]

Gave +1 Rep to @gilded verge

[sick path]

Hello, I need help to configure a ticket tool on my server, can someone help me?

[rustic gale]

Of course. What sort of help do you need

I mean, 99% of everyone here either needs help setting up the bot in their server or is providing said help

[sick path]

Thank you very much, I had already found a tutorial on youtube thank you very much

thanks @rustic gale

[iron night]

Gave +1 Rep to @rustic gale

[jade topaz]

i already have a server with the bot added but once i made a new server and invited it. it doesnt pop up on my dashboard

[lunar solar]

Try relogging

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see the steps on how to relog.

How to relog in the Dashboard.

First, you must go to the dashboard. Once you are there, click on your avatar on the top right. after you click it, you will see a button that says Logout. You must click that. Once you have logged out, you can log back in.

You can also click here to log out immediately.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using the </permissionlevel:1029797400174399542> command on your Discord Server

User permission level with Ticket Tool
@User is permission level: 0 (User)
```» *If it shows that your permission is **0**, you don't have any of the above **3 things** to manage the dashboard.*


**See the Image below on how to relog:**

[jade topaz]

thank you

[iron night]

Gave +1 Rep to @lunar solar

[lunar solar]

No worries

[wanton flare]

Hey. How can I cancel my Premium subscription?

[rustic gale]

On desktop/web, head to your Discord user settings, enter the Subscriptions menu, look for your Ticket Tool subscription and cancel it

[wanton flare]

Even if it says canceled there will still be an invoice

[rustic gale]

Ah. You have a legacy subscription

Mind making a ticket about this? #🎫│make-a-ticket

[rustic gale]

You're in the wrong place.

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[void blade]

Hi
How can I make select menu
And how can I make many buttons in one message

anyone

Don't mind
I found it without help

[south topaz]

#🆘│community-support message

For menu check:

Oh sorry for ping then 😊

[void blade]

Not a problem

[gaunt hawk]

Hi, I have a question.How long does it take for the bot to respond when you don't have Ticket Tool premium bot

[untold fiber]

Hey, how can I make tickets that are newly created open in a certain category? Does anyone know?

I want to have the ticket here if I had created a new ticket

[jade topaz]

Hey ! Why i have 2 buttons please ? :c

[jade topaz]

@south topaz Can you help me please ?

[pearl vapor]

hello interactions with our bot has been failing, not sure how to fix ?

[south topaz]

Check this:

[jade topaz]

??

[fallen dove]

Question…why can’t I purchase premium?

[south topaz]

If you dont want second panel, that needs to be empty...

[south topaz]

You can find that option here:

[untold fiber]

That doesn´t work.

[south topaz]

It must work. Make sure you are working on the right panel and be sure to save after making changes.

[untold fiber]

I checked it 2 times, it's all right, but the tickets still appear at the top. Do I have to resend the panel to the channel or something?

[jade topaz]

Thanks !

[iron night]

Gave +1 Rep to @south topaz

[ornate echo]

guys can someone help me here, my ticket stopped working hotem! it's not working but no! when I click on create tickets it gives the error This interaction failed

my bot ticket is going offline on my server does anyone know how to solve it?

[jade topaz]

how to redeem premium key

@gilded verge

[ornate echo]

??

[woeful shard]

hello how to use the command /new?

[rustic gale]

Usually no more than a few seconds? Are you having issues?

[rustic gale]

Make sure Ticket Tool has the Manage Channels permission in that category.

[rustic gale]

You can purchase premium through Discord's subscriptions feature, which is available on desktop/web only.

[gaunt hawk]

Yes, I sent everything in the ticket I opened and since December 5th no answer

[jade topaz]

how to redeem vote reward premium key

[rustic gale]

I don't see a ticket from you.

[uncut hedge]

how to claim premium key

[rustic gale]

It may be best if you #🎫│make-a-ticket about this as there are many possible causes

[rustic gale]

You use $vote redeem and get a key

You copy the key, head to your dashboard and use the Redeem Key button on the left-hand side menu, below your server icon

[uncut hedge]

he get but how to claim it

[rustic gale]

You paste the key there. Your premium status should update with a “Time remaining:” notice

[rustic gale]

That's not in this server. We provide help with Ticket Tool for server managers who use Ticket Tool in their server, but we can't help if staff in such a server aren't reaching out to you.

[jade topaz]

How do I fix this

I have the ticket tool in my server

[rustic gale]

Please read the following carefully

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see the steps on how to relog.

How to relog in the Dashboard.

First, you must go to the dashboard. Once you are there, click on your avatar on the top right. after you click it, you will see a button that says Logout. You must click that. Once you have logged out, you can log back in.

You can also click here to log out immediately.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using the </permissionlevel:1029797400174399542> command on your Discord Server

User permission level with Ticket Tool
@User is permission level: 0 (User)
```» *If it shows that your permission is **0**, you don't have any of the above **3 things** to manage the dashboard.*


**See the Image below on how to relog:**

[jade topaz]

Helped a bunch

Thanks for the quick reply too

[unreal scarab]

im using my alt and this is showing up

it works for administrators but not for members

[swift kayak]

If I click the delete reaction on a ticket it only deletes the messages and not the channel. Im an admin.

Is that normal?

[green citrus]

i bought premium thru discord

how do i invite the premuim bot

[frail tree]

log into tickettool.xyz and you should see the invite there

[fluid panther]

what will happen if the subscription ends ?
will the ticket disappear?

[rustic gale]

That's almost surely because you blacklisted everyone in Blacklist Roles in Server Configs

[jade topaz]

My members can't create a ticket, why ? 😮

[rustic gale]

It's normal if you enabled Server Storage in Server Configs. If you want the channel to be deleted, disable that setting. Then you can delete it with the /delete command, and new tickets will be deleted as you expect

[rustic gale]

That's almost surely because you blacklisted everyone in Blacklist Roles in Server Configs

[rustic gale]

Please have a look

[humble sequoia]

Inviting and Enabling Premium Bot

The first thing you will need to do is invite the premium bot, an invite can be found here

Once the bot is in your server we will head to the dashboard and manage your server. When you are managing your server, you want to head into "Server Configs" then click the drop down menu under "Select the bot you would like to use on this server" then click "Ticket Tool#6207" and then save.

[rustic gale]

Note that the basic bot must not leave the server

or else your subscription will be cancelled

[jade topaz]

Where is the blacklist roles please ?

[swift kayak]

Where you can find server storage?

[jade topaz]

Nothing in Blacklist Roles

[rustic gale]

Then head to Panel Configs -> Buttons -> Create Ticket

[swift kayak]

Will it also auto deletes when i click it if i do that?

[rustic gale]

Make sure you didn't enable Support team only

[rustic gale]

It will first ask you to confirm the delete. If you want to skip the confirmation, head to Panel Configs -> General and disable the switch that says Two Step Ticket

[swift kayak]

Thanks it worked!

Thanks @rustic gale

[iron night]

Gave +1 Rep to @rustic gale

[rustic gale]

Shut up, yag

Anyway. Glad to help!

[swift kayak]

😂😂

[lusty geode]

desfsd

[jade topaz]

@rustic gale Please, why my Support team can't see the Forms when a member create a ticket please ?

Oh sorry for the ping !

Me is the first image, and the second it's my support team

[fallow ingot]

Please do not ping support staff.

It’s against the rules.

[jade topaz]

Yes sorry !

But do you have one explication please ? :c

Ah mais tu es français aussi, tu serais m'expliquer pourquoi mon "Equipe de support" ne voit pas les formulaires s'il te plaît ? :c

[fallow ingot]

oui & ils peuvent voir des formulaires

[jade topaz]

Justement, je suis en partage d'écran avec lui et lorsque je créer un ticket, il ne voit pas le formulaires :/

[fallow ingot]

Je vais t'aider dans #1053789787271733368

[jade topaz]

D'accord !

[fallow ingot]

Je n'ai plus qu'à promener mon chien et je reviens lol

15 minutes

[jade topaz]

how do i make it that ticket tool message auto pin

[lunar solar]

Panel Configs —> General —> Auto Pin Ticket

[fallow ingot]

Solved

[wild juniper]

hi

does the team need someone who can speak russian/german

[fallen wigeon]

Hello, I would like to know how I can put a role and the channel to create a ticket. Could you help me because I am confused? 🙂

[rustic gale]

Stay tuned for application calls in #📣│server-news. That's where they are published when we need new support team members

[rustic gale]

I'm confused too. What do you mean by a role?

[fallen wigeon]

sorry rol I was not mistaken the panel as I think they told me something like that but I don't know how I do it

[rustic gale]

Check out the Setup Guide in #📂│information

[wild juniper]

kk

[sinful oar]

Hey on mobile there is no Symbol to click on it to open a Ticket is this normal?

[tribal bone]

What is this?

I am confused

[rustic gale]

There should be a button

If you can't see the button, it's likely that you're using an outdated app

Try updating your app and checking again

[woeful oyster]

---

I need help. I have a problem. If I make a ticket, but the server is not showing up, I mean, it is not there. I cannot add a ticket.

---

[spark gull]

Why are there 2 buttons when I send the panel when I only set one up?

[desert geyser]

Is this a premium feature ?

[slender minnow]

Nope

[humble sequoia]

<:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706> Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on

First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

• Panel doesn't send? Make sure you have a valid emoji selected
• Option doesn't show up? Check if two options have the same panel in the DropDown Editor

$dropdown

[unreal oracle]

Hi . When tickets are opened in my server , users can’t send images

[fallow ingot]

You have to enable Attach files in Permissions under General.

[jade topaz]

2 button ?

[solid stream]

https://docs.tickettool.xyz/dashboard/panel-configs/panel-options#attached-panels

[shy storm]

Hello can the closed tickets get moved to an other category when I close the ticket?(not transcript)

[swift kayak]

Yeah you can do it in panel configs than click on category than you should see create/opened tickets and closed

[shy storm]

i have changed that but the closed tickets stay on the same category

[swift kayak]

Than idk sorry

[solid stream]

Multiple reasons, first, do you have over 50 channels in the closed category? that's the Discord limit.. 2nd, make sure Ticket Tool has perms to manage that category.

[shy storm]

i probably have not given perms at ticket tool

that seemed to be the issue thanks and have a nice day :D

[rustic gale]

Are you still having this issue?

[sinful oar]

Now it works thank you

[iron night]

Gave +1 Rep to @rustic gale

[livid kite]

When a person opens up a ticket on my server, there will be set up officer team but also bots that we have on that server.
When I go to settings, it only shows officers that should be able to see the ticket.

Is there a way to remove those bots from the channel to keep it more clear?

[rustic gale]

Do the bots have the Administrator permission?

@livid kite

[steep valley]

Hey friends!

How do i get the bot to @ a role when creating a ticket.

@rustic gale

srry

[humble sequoia]

How to automatically ping my support team on a ticket?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to ping your support on
4. Open the Ticket options menu
5. Click on Edit Ticket Message
6. In the Message Content use one of the role mention syntax (**{@Role Name}** / **{Role ID}**)
7. Save changes

Note: For this to work properly, Ticket Tool requires the Mention Everyone permission. Or the role must have the Allow anyone to @mention this role setting enabled

[steep valley]

dpesn't work bro

[craggy geyser]

Role names are case sensitive, and the role must be pingable (either have everyone able to ping it, or TT able to ping everyone)

[steep valley]

my bad,. srry

[jade topaz]

???

On one server it works and on the other it doesnt

Its the same bot's account

@craggy geyser

Definitely thanking him

[pastel timber]

how to make a panel with multiple buttons

[rustic gale]

You activated the premium bot. You need to either invite the premium bot, or disable the premium bot

Head to Server Configs in your dashboard

[jade topaz]

Say ong

[rustic gale]

There's an Invite Premium Bot button if you want to invite it

And there's a dropdown selector if you want to choose the basic bot instead

[jade topaz]

Is it free to invite

And use

[rustic gale]

Your server doesn't have premium?

Then you should definitely disable the premium bot

[humble sequoia]

How to disable the premium bot

To disable the premium bot you will have to go to the Dashboard ➞ Server Configs ➞ Premium bot ➞ And on the right-hand side select the primary free bot in the drop down menu.

Premium features will still work on the normal bot.

[jade topaz]

How i know

Are you real bro

[rustic gale]

Are you afraid you're talking to a robot?

[jade topaz]

Oh my bad seems like you arent an AI

Okay listen dawg how can i see if i got premium

Hello?

How do i buy premium and how much is it for

[slender minnow]

Premium is $ 5.99 per month, you can purchase it through the app direcotry, the bot's profile or through alternate payment options (not supported by discord) such as paypal, eth, btc, etc.

note, currently we don't support annual subscriptions via the app directory

[woeful oyster]

yes

[jade topaz]

Ong??

[jade topaz]

How much does it cost usually

[empty crystal]

how do u fix "you dont have permisson to use this"

[slender minnow]

we don't support annual subscriptions anymore iirc

[jade topaz]

Say ong

[slender minnow]

??

[jade topaz]

How much it used to cost and why it got canceled

[slender minnow]

we moved over to discord as a payment processing platform, so it doesnt supports annual subscriptions yet

[empty crystal]

do yk how to fix "you dont have permisson to use this"-ticket tool

[jade topaz]

Its not even available on mobile dawg

[slender minnow]

sorry, but i'll be going off in a few minutes
possible reason would be you set up permissions for that button wrong

[slender minnow]

its not available for mobile users, you can either purchase it through discord using a pc/browser client or open a ticket with us to use a different payment method (btc, eth, paypal, etc.)

[gilded verge]

You have an open ticket, so to avoid confusion, please make sure you ask for help in one channel.

[rustic gale]

Please use /permissionlevel in that server

let me know what permission level you see

[woeful oyster]

no

[solid stream]

we will again once Discord allows us..

[crude flame]

My account is my main account, how do I get it back?

[fallow ingot]

what?

[crude flame]

My account is my main account, how do I get it back?

[mossy frigate]

I need help

Hello?

@everyone

[crude flame]

what?

[gilded verge]

Literally 4 minutes ago you opened a ticket... to avoid confusion, please make sure you ask for help in one channel and just wait for help.

[mossy frigate]

Alr.

I’m waiting……..@miro

@gilded verge I’m waiting

[royal lark]

How to put ticket tool in salon

Please ?

[crude flame]

I have a problem

My account is my main account, how do I get it back?

@mossy frigate

[mossy frigate]

What?

….

[crude flame]

I have a problem, I can't write

[mossy frigate]

Oh

Why?

[crude flame]

I don't know

[mossy frigate]

I check this to make an ticket

[crude flame]

I entered the server and it happened

[mossy frigate]

https://youtu.be/rPz5-r4KEgo

Oh so I don’t know sorry

I wish to help but I need to go now cya good wishes

And don’t dm me pls

[jade topaz]

how do i make it that the person who made a ticket can talk in ticket (thread style)

[forest pond]

I just subscribed, but I couldn't get the premium bot, how is that?

[rustic gale]

Make sure they have the Send Messages in Threads permission

[rustic gale]

Using the premium bot is optional. All premium features are available in the primary bot anyway

Here's how you invite it

[humble sequoia]

Inviting and Enabling Premium Bot

The first thing you will need to do is invite the premium bot, an invite can be found here

Once the bot is in your server we will head to the dashboard and manage your server. When you are managing your server, you want to head into "Server Configs" then click the drop down menu under "Select the bot you would like to use on this server" then click "Ticket Tool#6207" and then save.

[rustic gale]

Note that because you bought the subscription with the basic bot, it must stay in the server

otherwise the subscription wil be cancelled

[jade topaz]

ok

still no

[jade topaz]

should i give that pemrs

to everyone

[forest pond]

But still i can't use premium features

[rustic gale]

Use the /premium command. You should see “Discord: Active”

Then refresh the dashboard

[jade topaz]

help me pls

[rustic gale]

Yes, unless there's a reason why you don't want everyone to be able to send messages in threads everywhere

[jade topaz]

i dont want everyone to see the threads only the person who made the ticket and gets added

[glossy onyx]

What is the problem?

[jade topaz]

if i dont what everyone to see it should i turn it of

[rustic gale]

Ticket threads are private

Users can't see private threads unless they're invited or they have the Manage Threads permission

[jade topaz]

could you do it for me it would be much appreciated?

[rustic gale]

Sorry, that's not the sort of support we provide here

[jade topaz]

which one should i turn on ?

help me

[rustic gale]

It doesn't work there

Thread-style ticket permissions don't use those permissions

You have to set up the permissions through the Edit Channel -> Permissions menu on Discord itself

[royal lark]

.

[forest pond]

How can i invite premium bot to my server ?

[humble sequoia]

Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

Create a Panel

To create a panel we are going to need to head over to the Panel Configs Tab on the Dashboard.

Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and you are ready to get started with configuring your panel.
An example of a creating a panel is shown below.

Send the Panel to a Channel

Once the panel has been created, use the blue Send button and select the channel you want the panel to be sent to.

The Panel wasn't send

Use the </debug:ID> command to diagnose possible permission issues with the bot.

[gilded verge]

@royal lark, check

[humble sequoia]

Inviting and Enabling Premium Bot

The first thing you will need to do is invite the premium bot, an invite can be found here

Once the bot is in your server we will head to the dashboard and manage your server. When you are managing your server, you want to head into "Server Configs" then click the drop down menu under "Select the bot you would like to use on this server" then click "Ticket Tool#6207" and then save.

[gilded verge]

@forest pond, check

[nimble oracle]

I was wondering if it was possible to add a cooldown to how many tickets a user can create within a specific panel, premium or not?

[steep valley]

It's basic. It's shows on the dashboard

[nimble oracle]

Yes. Where?

[steep valley]

Look through. Can't remember exactly where but it shows in the panel config just look through those one by one

[gilded verge]

If you want set limits for panel, you can check Panel Configs->Limits, but if global, then please check Server Configs->Global Ticket Limit
premium is only where you notice emoji

[nimble oracle]

alright thank you!

thanks @gilded verge Sorry

[iron night]

Gave +1 Rep to @gilded verge

[grim surge]

Hey guys, I’m not receiving any message from a new ticket anymore. When created, the bot just doesn’t send the default message. Can anyone help me?

[gilded verge]

Hey, i'll try to help you ^^
On your server please run /debug command and send link from bot here.
Example:

[grim surge]

https://discordapp.com/channels/509192800865353738/662692902245498910/1054196788858470430

[gilded verge]

hmmm, seems like everything is okay with permissions 🤔 please wait...

[grim surge]

ok! first time I tried this command, it showed “The application did not respond” if it helps you

[gilded verge]

okay so few questions:
1. When did you create the panel?
2.Has this problem happened before or is this the first time?

[gilded verge]

oh, then it means the bot didn't have permission to the channel, that's why you got this error

[grim surge]

Tbh I created the panel has been a long time, like 2 years… This problem never have had happened until today, now it’s happening every time anyone create a new ticket

[grim surge]

The bot has total access to my server, administrator permission

[gilded verge]

oh 😳
please duplicate your panel->send to channel->open a ticket->and check if problem is solved ^^

[grim surge]

ok! tysm for your excellent support

[gilded verge]

oof, im sorry, button's name is Clone, not Duplicate 😅

[grim surge]

thanks @gilded verge

[iron night]

Gave +1 Rep to @gilded verge

[shy plume]

I have a question:

Do you think the user who created the ticket should be able to close the ticket? Or does it make no sense to you?
I ask for advice, because one could create one and then immediately close it and so on.

[gilded verge]

Hmmm, of course it's a good option for a user to close a ticket because then you'll be sure he doesn't need help anymore, but he shouldn't be able to delete tickets, deletion should only be available to your moderators ^^

[shy plume]

It is also true that in order to create a new ticket the previous one must have been deleted.
It hadn't occurred to me.

[gilded verge]

noo, he can open new ticket even if the previous one was only closed 😳

*unless you have set limits, then the previous one ofc should be removed 🤔

[clever swan]

olá @gilded verge, eu estou com problemas para abrir tickets no meu servidor.
os meus administradores não estão sendo notificados através do BOT quando um ticket é criado no servidor.

[gilded verge]

Olá, desculpe, mas não posso ajudá-lo porque não conheço o idioma. O ideal é abrir um ticket no canal #🎫│make-a-ticket ^^

[grim surge]

just to update: I got this message error when trying to clone the ticket, as soon as I get home I’ll try to check the issue in my embed message.

[shy plume]

Yes, but it is not possible to set any particular limit. That is, I could set the limit to create 0 open tickets per user, but it doesn't make sense, because nobody could create any ticket, because it has already reached the limit as soon as the bot tries to create a new ticket; not succeeding.

[gilded verge]

oh... from what i can see, this panel can't work good because there are added fields that require premium and that's why it doesn't work 😳
this in Ticket Message for example:

[shy plume]

You're telling me that I should impose a limit like this: you who created the ticket until your ticket is deleted are not allowed to create any new ticket. But is there a way to do that? Maybe limit the number of closed tickets to 1?

[gilded verge]

when you have the opportunity, please send a screenshot because I would like to see what the bot will reply when you try to create it but it fails - referring to your first message today ^^

[shy plume]

No but, it says that: "Ticket limit reached, You already have 0 tickets open of the 0 allowed for this panel". Just like I said before.

[gilded verge]

🤔 could you please send your server id or name?

[shy plume]

This happened (I mean the bot's "Ticket limit reached, You already have 0 tickets open of the 0 allowed for this panel" error) when I set the maximum ticket limit per user to 0 zero, but it doesn't make sense and so it can't be the solution to what I wanted to do.

Could a solution be to impose the maximum limit of closed tickets per user to 1? Or to a certain number? So that they can't open and close a large number?

[gilded verge]

yup, it's a good idea to set it to 1

if you want to see, I have these settings and I know that 1 is perfect:

[shy plume]

Perfect. Thank you @gilded verge

[iron night]

Gave +1 Rep to @gilded verge

[nimble oracle]

This settings only has for open tickets, is there an option to limit tickets, open or closed, per user for a specific amount of time?

If not, I'll post it as a suggestion as a feature

[rustic gale]

For a specific amount of time? No, not a feature that exists

[nimble oracle]

Oh alright

[jade topaz]

How do i fix this?

[lunar solar]

You attached the panel to itself

Panel configs —> Panel —> Attached Panels (Multi Panels) —> Make sure this box is empty

After that resend the panel message to Discord using the send button or update the message using our update button

[tawdry lily]

Does anyone know how I can make it to where only like my mod's can see the ticket?

well the mods and the people who opened it

[rustic gale]

That's how it is by default, unless you moved the permission settings

Take a look in Panel Configs -> Permissions -> Everyone Opened Permissions

Is the View Channel permission set to ?

[tawdry lily]

ohh, thankyou.

[mystic flame]

why can’t i edit the panel message on mobile

[livid kite]

Only one bot has so it should not be because of that. My officers doesn't have administrator permission and they are added to tickets through the webpage. I cannot find a place where to take off bots from the ticket 😄

[torn prism]

Hi I bought Ticket tool premium subscription through the App Directory but what after that, how to activate it?

[pale pilot]

run the /premium command if you havent already

[jade topaz]

I completed my subscription, but it's been 30 minutes but I can't use it

After a 7-day free premium subscription, I paid for a paid 30-day

[woeful oyster]

no

[fallow ingot]

Did you purchase through Discord?

[pale pilot]

already solved in a ticket

[wicked orbit]

is there a way to contact an admin directly? i dont have the feeling my ticket is gonna help me

nvm im wrong

[rustic gale]

Consider making a ticket to ask about this #🎫│make-a-ticket

[livid kite]

Will do that, thanks!

[humble sequoia]

━━ moved to ticket ━━

[fallow wedge]

hi!

I was saving some closed tickets in a category, but now they're deleted

is there a way to avoid that? i don't exactly know why it happened

[sterile canyon]

is there anyway to activate the transcript button without having two-step ticket on and without buying premium

[sharp cedar]

the bot have all permissions

[shrewd herald]

Hi I need help to reset my 2fa, anybody can help me with this?

[wise bloom]

Does anyone know why I have 2 create ticket buttons? I can turn them both off or both on, I dont see a setting to make it just one

[lunar solar]

Can you elaborate on what you mean by custom tickets?

[lunar solar]

Was it always doing this?

[lunar solar]

Unfortunately no

[lunar solar]

Can you do /debug in the channel you are trying to send it to and show me the results

[lunar solar]

Discord 2FA?

[shrewd herald]

Of my account in dxcup

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[lunar solar]

You've attached the panel to itself:
Panel Configs --> Panel --> Attached Panel (Multi Panel) --> Make sure this box is empty

Then resend the message to Discord or use our update button and update the message in Discord

[fallow wedge]

I just invited the bot yesterday and put it to work

[wise bloom]

Thank you very much!

[iron night]

Gave +1 Rep to @lunar solar

[fallow wedge]

and that happened, I don't exactly know what happened cause' I wasn't at the moment, but one of my mods says they randomly deleted

[lunar solar]

Ahh okay sounds like you don't have two step ticket enabled which means when the close button interaction happens it will just follow the process to delete the ticket

Panel Configs --> General --> Two Step Ticket

Note: This will only take effect for newly created tickets

[fallow wedge]

nope, they deleted one after another, I had like 8 or 9 closed tickets

and they just deleted themselves

[lunar solar]

They don't delete themselves

[fallow wedge]

And I do have that option enabled

[lunar solar]

I suggest setting up logging

as one of your staff members has run the delete command or button interaction

Panel Configs --> Logging --> Pick a channel --> Select what logs you want, in this case specifically the ticket deleted log

As there is no way to tell otherwise

[tepid oyster]

hi guys any help?

this is my total panel, doesnt look like 2000 is done

[solid stream]

Hmm, that's an odd error

[solid stream]

Can I get your server id?

[solid stream]

Ahh

The issue is with your ticket message

Seems the limit for that is 2000, not 2048 Like I have set..

@tepid oyster

[jade topaz]

hello, how do i add other roles to a ticket

[tepid oyster]

hi, but if you can see

[solid stream]

https://tickettool.xyz/dashboard/919533100319531008/panel-configs-v2#/ticket/message_ticket

[tepid oyster]

i got timed out hehe how can i send you the server id? and also theres barely messages there

[solid stream]

It's not the panel message, it's the ticket message

[tepid oyster]

ohhhhh oke i change thank you ill try ❤️

[tepid oyster]

bro dm pls

[austere rampart]

Hi how can I reset tickets counter?

[solid stream]

Top of the panel configs page of the dashboard (after selecting a panel)

There's a button to set count.

[austere rampart]

This one?

[solid stream]

Yup

[austere rampart]

Ok thanks

[lunar solar]

If there are more than 50 channels (tickets) in a category then Discord will start putting them at the top of Discord. This is a Discord limitation.

Either set another category for overflow under:
Panel Configs —> Category (You can have more than one, tickets will flow under categories based on order set on the Dashboard)

Or

Delete some tickets

[rigid parrot]

How to get the Questions visible in panel after creating the Ticket

[south topaz]

insert this: {create.form.1} and {create.form.2}

[frank portal]

Was wondering if I can change settings to have new tickets appear on the top of the category instead of on the bottom?

[warm scaffold]

How do I put 4 buttons or remove 1 of these 2? or change the name of just one?

@slender minnow

Helper me?

[slender minnow]

https://tenor.com/bE6Bm.gif

Please do not ping unless you were specifically asked to do so (which i don't think anyone from the team would ask you to do)

[humble sequoia]

Multipanels

For a more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Settings -> Panel

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[slender minnow]

How to add 4 buttons
to answer your first message

[tidal tulip]

Is there a command that removes each ticket? There are 700 tickets on my server

[gilded verge]

1. Maximum number of all channels on one discord server is 500, so you can't have 700 🙂
2. There is no such command because the bot would reach the rate limit and many servers would not be able to use the bot 😕
3. The only thing i can recommend you is to on your server paste $delete to every ticket

[scenic plinth]

Well thats interesting, what app are you on? Surely it is not Discord, because you can only create 500 channels maximum.

||Did not register you were typing or I would not have responded Miro||

[gilded verge]

||noooo, it's okay Kenzy ||

[mild field]

Hello

I deleted the create ticket channel in our discord and I need to recreate it

[humble sequoia]

━━ moved to ticket ━━

[tidal tulip]

pv jakbyś mógł

[gilded verge]

nie pomagamy na priv, od tego jest ten serwer wsparcia 🙂
jeśli nie chcesz tutaj, to otwórz bilet na kanale #🎫│make-a-ticket, tam poproś o pomoc

[idle flint]

Hi guys, I think I already know the answer but I will ask to confirm - Are images that are sent within the ticket channel only saved within transcripts via the premium version of the bot or should they be getting saved (and able to be viewed within the transcript) via the free version too?

[scenic plinth]

Images are currently not stored in transcripts without premium, this is because Discord no longer stores files once the channel is deleted, and premium is currently using a different method with being able to save files to transcripts.

[idle flint]

Appreciate the reply - we run tickettool on 3 servers but one isn't premium. Some of our members had complained about losing images on that server compared to others, just wanted to make sure it was the lack of premium that was causing it.

[wicked timber]

is there any general problem ?

[rustic gale]

Currently not possible. But you can leave the suggestion using the s!suggest command in #🤖│bot-spam

[rustic gale]

Is this still happening?

[jade topaz]

Hello, I have made a form on one of my tickets in which there is a question I can not delete no matter what. Every time I delete it, it comes back.

[wicked timber]

yes

[shut bolt]

Head to your dashboard, panel configs, choose the message you want to edit, probably Panel Message, and within the editor use the color picker, field 12 of the image below

[humble sequoia]

Message Editor - Dashboard

Page 1/2

[shut bolt]

Which message do you want to edit?

Editing the color of an embed counts as editing the message

As mentioned, then choose Panel > Edit Panel Message

And there you'll see the editor

[wicked timber]

guys help needed, anyone

every interaction same error

[shut bolt]

Does this happens with all commands? Or just this specific one?

Great

You need to save changes and resend the panel

[wicked timber]

all

[shut bolt]

Mind sharing with us the server's ID please?

[wicked timber]

740311842307571722

very sorry something came up I 'll be back in 30 min or so

[shut bolt]

Alright, would you please #🎫│make-a-ticket so we can check in depth what's causing it

[shut bolt]

No worries

[wicked timber]

ok thanks

[rustic gale]

That's funny. Could you #🎫│make-a-ticket so we can take a look?

[jade topaz]

Done.

[wicked timber]

done https://discord.com/channels/509192800865353738/1054863302854979736

[terse kiln]

hey guys is the transcript saving still bugged?

[formal salmon]

Hey guys, does anyone know how to add multiple buttons to a panel? I literally can't figure it out for the life of me

I have premium just can't figure it out with the new settings interface update

[lunar solar]

Panel configs —> Panel —> Attached Panels (Multi Panel) —> Add your other panels inside this box.

Some points:

• Each button requires its own panel (clone your original so your settings are pre configured and then just make small changes)
• Do the above to one panel, do not attach the same panel to itself as it will be the first button.
• The buttons appear in the order you attach them

Once you’ve attached the buttons you will either need to send the selected “primary” panel to Discord again or use the update button to update the already exisiting embed message

[lunar solar]

Sorry can you elaborate? I’m not aware of any issues with transcripting

[candid oasis]

Hello, where can I change this message?

[humble sequoia]

**Panel Message**

The panel message is where people react to make a ticket. To customize it head over to your Dashboard --> Panel Configs -> Panel -> Edit Panel Message

[terse kiln]

Recently whenever saving transcripts it doesn't actually save them, and then when we click delete it just with the obvious deletes instead

[rustic gale]

That sounds terrible. You should probably #🎫│make-a-ticket so we can take a closer look

[candid oasis]

?

[rustic gale]

Invalid emoji

This is often because you added text to the Button Emoji field

The Button Emoji field is for the emoji alone.

[candid oasis]

oh

[terse kiln]

will do shortly, not quite the issue but seems a few of our tickets also went missing

[candid niche]

where do i receive the code for premium?

[rustic gale]

You don't. Try using the /premium command in your server. You should see “Discord: Active”

[rustic gale]

Yes, yes it is

[rancid pollen]

Deberías haber más ticketes

Mínimo 3

[meager mason]

Hello!

can i get support on how to make my own ticket?

[rustic gale]

Have a look at the Setup Guide in #📂│information

You can ask me what you don't know

[meager mason]

@rustic gale so question - i wanna make a ticket for reporting staffs but i dont want the staff members to see

very tempting to mention someone

[lunar solar]

#🎫│make-a-ticket and select the staff report option

[meager mason]

Not that 😂 - for my server tickets

[obtuse mountain]

Heya can anyone help me rq?
how do I name the ticket after the person who pulled it again?

[meager mason]

explain a little more

[obtuse mountain]

that the channel that gets created automatically has the name of the person who pulled the ticket

[meager mason]

im not understanding - please give me your question in better english

[obtuse mountain]

dude its not getting better XD

[meager mason]

Dude?

[obtuse mountain]

how else am I supposed to say it XD

[meager mason]

female btw

what are you trying to do?

[obtuse mountain]

sorry I cannot see through your screen

giving the channel the name of the person who pulled the ticket XD

[meager mason]

understandable

[lunar solar]

Ohh right

My bad

[meager mason]

im sure thats a premium thing - never had it maybe someone else could help you

[meager mason]

misunderstood the assignment

😂

[lunar solar]

For the staff reports panel just remove everyone from your support team role:
Panel Configs —> General —> Support Team Roles

It won’t work though if some of your staff have administrator permissions to the server

[meager mason]

so leave it blank?

[meager mason]

could i take it away and just add that role to the chats i want them to access?

[lunar solar]

Panel configs —> Ticket —> Ticket Opened channel name:
{ticket.user.nickname}-{count}

Or

{ticket.user.name}-{count}

Essentially the same

[lunar solar]

Ye

[meager mason]

okay

[obtuse mountain]

thankies 🥰

[lunar solar]

Yeah just used the $add or /add command:
$add @ role

In the ticket once it’s created *

[meager mason]

OMG - thats so much easy

[jade topaz]

Hi

[inland fiber]

I need help

[rustic gale]

Everyone here either needs help or is willing to help. What people usually do is they post their concern and wait for help

[inland fiber]

Okey

[solemn pagoda]

What are dashboard roles

[lunar solar]

People that can login to the dashboard and edit configs etc

[solemn pagoda]

Ohh okay

[lunar solar]

Yeah so if they have that Discord role they can login

Anyone with the administrator permission automatically has access as well

[jade topaz]

Hello everyone, I have started a new server up and in my last server a member of my staff managed to make a folder for transcripted tickets that have been closed which automatically went to the folder, how do I do this?

[rustic gale]

Depends on what you mean by “folder”

My guess is that you mean a channel category

[jade topaz]

Like a channel where the automatically get transferred to once transcript

[rustic gale]

So a transcript channel

You set that up in Panel Configs -> Transcript

[silver solstice]

Hello .. I Need Support

how may i fix that ?
i gived the bot role all premissions and the chanel that the msdg is sending to but i have the same erorr

[golden skiff]

Just give the bot admin perms

[silver solstice]

what is it ?

[golden skiff]

The bot does not have the correct permissions

[silver solstice]

what is the premissions that the bot want

[golden skiff]

It literally tells you. View and send messages

[silver solstice]

i really gived the bot this

[silver solstice]

I Need Support !

[digital osprey]

after buying it on discord

how do i redeem it ???

[wintry pier]

Hi

[wheat axle]

how can i get free premuim bot ??

[gilded verge]

Please go to #🤖│bot-spam (or to your server) and use $vote or /vote
Then vote in Top.gg and BotsForDiscord. Vote on both sites and after 12 hours do the same again.
You need minimum 6 votes to redeem premium ($vote redeem) | 6 votes = 3 days of premium

[wheat axle]

is this method for 1 time or i can try it for many times

[gilded verge]

"and after 12 hours do the same again." -you can do that many times but if you voted, then you have to wait 12 hours before you can vote again on the same site ^^

[wheat axle]

thank u

[gentle iron]

how can i link my acc ?

i want to link my acc like this

and how i get my free premium bot

[agile river]

keep getting this error

any ideas?

[agile river]

sorted

[gentle iron]

i have redeem code how can i charge it

[jade topaz]

Hello guys my indicator dosen t show up on tradingview and i waited like a week but i opend my tradingview account just after i purchased the indicator what can i do

[pale pilot]

Wrong place mate

[river loom]

Can someone help me? is creating two same buttons