🆘│community-support

[rustic gale]

I'm not sure what you mean

[jade topaz]

how did you make such an icon?

[rustic gale]

That's the button for Discord's new payment system

Basically, that's a Discord question, not a Ticket Tool question

[lost pond]

Anyone know if the ticket tool bot is currently down?

[pale pilot]

Should be up and running

[bright ice]

I keep getting an error in the website that I don't have the bot on my server. It asks me to reloggin but I have and still isnt working.

I need to change the response message to tag the user so they know what to do

[rustic gale]

Try using /debug in your server

[bright ice]

I can't remember the command I gave it. But I'll try that

[rustic gale]

Let me know.

[jade topaz]

how to make it?

[rustic gale]

Ask Discord about it

[light flower]

how do you enable a claim button>

[jade topaz]

I have a claim button set up, but is there any way to change the category a ticket is moved to based on who claims it?

I was looking to set it up so maybe around 10 different people, each with their own category, would be able to claim

but right now I only see an option for claim category and overflow which wouldn't do what I'm looking for

[smoky silo]

I don’t think there is a way to really do that, I mean if you give each of them a custom role and have a private ticket channel for each one of them with a different panel in each one you could make the tickets go to different places, but that would be a lot of hassle.

[jade topaz]

ah okay

[rustic gale]

Panel Configs -> Claiming

It's premium-only

[brave mason]

how can i change this ?

@wanton fern .

[humble sequoia]

**Panel Message**

The panel message is where people react to make a ticket. To customize it head over to your Dashboard --> Panel Configs -> Panel -> Edit Panel Message

[jade topaz]

have entered the bott in to the server but still can't find the server under Manage Servers, Does anyone know why?

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see the steps on how to relog.

How to relog in the Dashboard.

First, you must go to the dashboard. Once you are there, click on your avatar on the top right. after you click it, you will see a button that says Logout. You must click that. Once you have logged out, you can log back in.

You can also click here to log out immediately.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using the </permissionlevel:1029797400174399542> command on your Discord Server

User permission level with Ticket Tool
@User is permission level: 0 (User)
```» *If it shows that your permission is **0**, you don't have any of the above **3 things** to manage the dashboard.*


**See the Image below on how to relog:**

[edgy arch]

Hello, is there a way to make it so you need a certain role to open a ticket

[oak sapphire]

Panel config -> buttons -> button create ticket -> allowed roles

[old furnace]

When I try to send the panel message into my server, I receive an undefined error. The bot has permission to see and send the panel in this channel. What could be some of the potential issues/fixes to this situation?

[gilded verge]

Please run /debug and send link here from bot.

[old furnace]

/debug https://tickettool.xyz/dashboard/901830431677218846/panel-configs-v2#

[gilded verge]

hm? run this command on your server

exactly this link:

[jade topaz]

How do I become a member of the support team?

[humble sequoia]

How do be I become a Support Member?

You can become a support member in 2 ways:

1. You can be really active in #🆘│community-support gain <@&799500225579712543> role and get chosen by a Manager
2. You can apply VIA our applications that would be sent in #📣│server-news

We currently have Support Teams for the following languages:

:flag_us: English
:flag_jo: Arabic
:flag_fr: French
:flag_de: German
:flag_br: Portuguese
:flag_es: Spanish.

[jade topaz]

Alr

[old furnace]

ok i think i figured out the issue

[gilded verge]

okay ^^

[edgy arch]

Thanks, does this apply to drop down too?

[iron night]

Gave +1 Rep to @oak sapphire

[zenith stream]

my tickets dont go in either open, nor closed categories

this doesnt work \ / \ / \ /

[oak sapphire]

Yes

[oak sapphire]

Does the bot have perms in those categories?

[zenith stream]

thanks 🙂

[iron night]

Gave +1 Rep to @oak sapphire

[oak sapphire]

np

[fickle narwhal]

Hello

Can i change the language of the commands?

[olive eagle]

Hello there,@fickle narwhal

We don't have any ready-translated languages(except English). You must manually translate the bot into your native language via the dashboard.

[edgy arch]

I can't add clickable channel redirect text in the embedded panel message

ends up looking like this

[rustic gale]

Mention the channel by its ID:

[humble sequoia]

Mentions

Within all the messages the bot sends (both embeds and text) you can mention either channels, roles, or even users, these mentions will only send a notification to the user if they are used within a text field, e.g: a role mentioned in an embed won't ping at all the users who have that role.

For mentioning a role you can use one out of three options:
{@Role Name} ➞ Which is Case Sensitive.
{RoleID} ➞ Replace RoleId with the Id of the role you are trying to ping.
<@&RoleID> ➞ Discord's native syntax to ping roles.

<#ChannelID> ➞ Mention a channel by its ID.
<@UserID> ➞ Mention a user by its ID.

[fickle narwhal]

ty

[iron night]

Gave +1 Rep to @olive eagle

[gusty spruce]

Ohj

[azure pelican]

I just bought premium through the discord way and it still says i have the free version how do i fix?

[rustic gale]

Use the /premium command in your server

Then refresh the dashboard

[fresh hatch]

How can I send the create ticket button to a message already sent by someone else

[oak tiger]

is ticket tool down?

[fresh hatch]

No

[oak tiger]

hmm its not working in my server anymore

[oak tiger]

anyone know why we cant create or delete tickets in our sercer?

[molten edge]

Try to put Administrator in the Ticket tool role..

[oak tiger]

i did

[molten edge]

Try to send new panel i think it will work..

[vale comet]

does smbody know how i get the ticket create thing in a channel ? im a bit confused

[void blade]

There are problem with interaction,_,

[sullen jackal]

how can i make ticket tool respond with botS?

[molten edge]

Like #Ticket_{Number} or Ticket panel?

[vale comet]

panel

where u can open a ticket yk

[molten edge]

Oh, yeah..

[molten edge]

Manage Server (Choose your server you want to have a ticket) > Panel Cofigs > Create panel

[vale comet]

thankyou

[molten edge]

Ofc!

[sullen jackal]

can some one help?

[gilded verge]

I can try to help you but you have to explain what you mean.

[lapis granite]

i need help

how can i add a ticket in a salon

[gilded verge]

im sorry, what you mean by "salon" ?

[trail lichen]

.

[lapis granite]

uhm sorry a " channel"

i mean channel

[humble sequoia]

Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

Create a Panel

To create a panel we are going to need to head over to the Panel Configs Tab on the Dashboard.
> Once at the dashboard we will need to click Create Panel.
> Enter a panel name (Fill in any optional settings you want).
> Click Create Panel and you are ready to get started with configuring your panel.
An example of a creating a panel is shown below.

Send the Panel to a Channel

Once the panel has been created, use the blue Send button and select the channel you want the panel to be sent to.

The Panel wasn't send

Use the </debug:ID> command to diagnose possible permission issues with the bot.

[gilded verge]

please check ^^

[lapis granite]

Tysm

thanks @gilded verge

[iron night]

Gave +1 Rep to @gilded verge

[sullen jackal]

I have a bot and I want it to send $close and when my bot send it ticket tool respond

[gilded verge]

oh, so please go to Server Configs and here add your bot id

[rain fiber]

hello. is it possible for the bot to send an image in the ticket? ping if you reply

[plush geyser]

Hello how to fix the failed interaction problem?

[tall gull]

Bot is looking offline on one of my servers but on other one is online. Anyone with the same problem?

[humble sequoia]

What are the direct URLs?

A direct access URL is an easy to read URL that users can enter to get to a specific item, document, page, category, or perspective, in which our bot TicketTool can read and get it displayed in your 'Panel Message' or your 'Ticket Message'.

Where can I get them?

The recommended way is to use 'Imgur', you can signup within a few minutes and then upload the image you want, and copy the URL of the uploaded image and paste it into one of the four boxes. There are alternatives to this, such as other image or video storing websites or using 'Open Original' of an image and paste it in (please be aware that if your image is deleted, Discord will automatically delete the link to it in a few days). Please note this requires 'Premium'. Imgur

Dec 1, 2022, 12:48 PM

[gilded verge]

Hey @rain fiber, please check
You can also add an image link to the Embed Description, but then the image link may be visible

[gilded verge]

Hey, bot is online on your server?

[gilded verge]

The developer has been notified, please be patient

[rain fiber]

its not that the link is visible, the img didnt even appear. Ill try that

[gilded verge]

okay but bot is online?

[plush geyser]

Nope it's offline.

[gilded verge]

a few minutes ago the bot was restarted, so please be patient, thank you ^^

[jade topaz]

hi sir

[plush geyser]

thank you very much.

[iron night]

Gave +1 Rep to @gilded verge

[jade topaz]

in my server i have an issue the claim option is on but it is showing an error like this ^^

[rain fiber]

is it possible to send multiple images with the bot?

oh it's premium no wonder it doesnt work

[jade topaz]

lmao im a premium user too...............

[gilded verge]

Hey, looks like you need to go to Panel Configs->choose your panel->Claiming->and please enable ^^

[rain fiber]

was talking about my issue

[jade topaz]

ok thank-you very much ill try and reply too you!

[gilded verge]

about "multiple images" im not sure what can i reply but what's your server id?

[jade topaz]

thank you mister the issue has ben solved!

[iron night]

Gave +1 Rep to @gilded verge

[rain fiber]

why is my server id important? and the feature for a single image is premium and Im not, so cant use it

[gilded verge]

is not important, but I wanted to ask so that I could see what's wrong inside

[rain fiber]

when you use forms and get the results, if you have any links they will be turned into text. is it possible for them to remain as links? they appear as www.link.com

[gilded verge]

so you want like in first message where is "form answer", right?

if so, then in Ticket Message you need add variable for your question (Panel Configs->Ticket->Ticket Message), you can get variable from Question Variable (Panel Configs->Forms->there expand Question Editor)

[rain fiber]

by the way I just changed my ticket msg and my form got deleted, not sure if because of that. I gladly had a ticket open with my previous questions so it was easy to fix.

[gilded verge]

Unfortunately, I don't know if this is a bug or not, but to be sure, you can go to Dashboard History, maybe someone else changed something in the panel 😳

[rain fiber]

thanks. and no Im the only one that has power

[rain fiber]

when people send links in the form and I retrieve their answer, it doesnt show the preview. can this be fixed?

[rustic gale]

Sadly no.

As a workaround, you can create a tag whose content is just {create.form.1} or {create.form.2} and so on as appropriate

And call the tag in the ticket if the responses contain links

[rain fiber]

I did but this is for a gaming community and one of the main issues on this game are phishing links. people have the weirdest sites to post their videos and screenshots, so having a preview is always nice to not risk anyone. we'll try it for a few days and then decide if we stop using it

[limber pike]

How do i set up ticket tool in my server

[humble sequoia]

How Do I setup Ticket Tool

You can check our documentation here;
You can also check #📂│information for the basic setup;
or run the </setup:1025379472167403530> command within #🤖│bot-spam

Our documentation contains all the info you need about the bot to be able to setup and configure the bot however you like.

[stark rune]

1. Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

2. Create a Panel

To create a panel we are going to need to head over to the panel configs on the dashboard.
Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and your ready to get started with configuring your panel.
An example of a creating a panel is shown below.

3. Send the Panel to a Channel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard.
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq.
An example of a sending a panel is shown below.

Having a Problem Sending the Panel?
Do $debug in a channel with Ticket Tool and make sure it has all the necessary Discord permissions.

[oak sapphire]

yes, go to panel configs -> buttons -> button create ticket -> allowed roles

np

[ripe owl]

Guys
is there a way to automatically delete channels after certain time of inactivity?

[chrome falcon]

Is there a way to let other members with a specific role set up the ticket bot? I am part of a Star Citizen Community an I am not the 'Owner' of the server but I am a ranking officer in the org and we would like to use the ticket bot to allow other people or Orgs to hire us. I was wondering if there was a way our Org leader could invite the bot to the server and then let me set it up since ive been playing with it in my personal server and could save him the time of having to learn all of the set up 😄

[humble sequoia]

Dashboard Roles

Any role you put there will have full access to the ticket tool dashboard. The server owner and users with admin permissions already have access to the dashboard.
Be careful of which roles to put here

Dec 1, 2022, 6:59 PM

[devout quail]

can someone help me i have problem with ticket tool

[rustic gale]

No such feature exists

[umbral mica]

Verification code

[rustic gale]

Everyone here has a problem with Ticket Tool or is helping people who do. If you need help, explain your issue and whoever can help will help

[rustic gale]

That's your 2FA code

[umbral mica]

How do I re verify my code

[rustic gale]

What code

[vagrant gazelle]

how do i create a new button to open a ticket?

[onyx rivet]

the bot is off?

is not working in my server

[night marsh]

البوت اوف عندي

[night marsh]

نفس مشكلتك

[limpid wren]

It' down?

[onyx rivet]

That seems, the bot is turned off

[night marsh]

غثس

[night marsh]

yes me to

[gilded verge]

Developers are notified, please be patient

[pale pilot]

@night marsh @limpid wren @onyx rivet it's up now

[onyx rivet]

Thanks!

[night marsh]

thanks

[iron night]

Gave +1 Rep to @pale pilot

[ripe owl]

I have to manually close?

It is hard to manage large servers

Ppl open tickets ask questions and then stop responding

[digital sun]

So panels can only have 1 ticket open now?

How long are direct transcripts saved for? (The transcript I can view after clicking the 'direct transcript' button)

[night marsh]

The bot is offline

[rustic gale]

What...?

[rustic gale]

As long as the file exists you can use the link to view it.

[rustic gale]

Panel Configs -> Limits -> User Opened Limit

That limit is per user per panel. You can set up bypass roles too if you want to keep the limit for regular users but allow staff to bypass it

[digital sun]

Ah nevermind I read it wrong.

Thanks!

Thanks @rustic gale

[iron night]

Gave +1 Rep to @rustic gale

[digital sun]

I was just thinking of a way to give my staff some kind of rep.. that’s awesome

[ocean mica]

someone knows?

[rustic gale]

Use /debug to check which permissions are missing

[ocean mica]

it doesnt say the missing permissions just a some bot and users permssions and a link

"send this link if support asked you to use debug"

[distant pebble]

Hey, how do you reset the ticket number? I have a lot of tickets from testing and would like to reset them when I open my server to the public.

[rustic gale]

Use the Set Count button in Panel Configs

[rustic gale]

The bit may be missing permissions in the ticket category. Make sure it has Manage Channels there

[ocean mica]

i got it

thanks @rustic gale

[iron night]

Gave +1 Rep to @rustic gale

[limber pike]

@rustic gale

Can you tell me why when I try to send my panel to my server it says undefined

Or anybody

[rustic gale]

There's many possible causes. Try the following command in your server and tell us what error you find:
/panel 1

[limber pike]

It says the bot isn’t active on this server but it’s because it’s not letting me send it to the server

[rustic gale]

Go to Server Configs in your dashboard and make sure the correct bot is selected in the dropdown selector there

[limber pike]

Still having trouble

[jade topaz]

Greetings. I was wondering, and if a user wanted to get support from a specific moderator, how would that be set up? Is there a way to allow users to select which moderator/s they want to speak with? Thank you.

[covert swallow]

<@ROLEID>

and just change it in the individual ticket messages

[iron night]

Gave +1 Rep to @covert swallow

[rustic gale]

#🎫│make-a-ticket then. explain the issue and share yout server's ID

[wide ether]

Hola

Quiero mandar un reporte por estafar

[humble sequoia]

⚠️ Está en el lugar equivocado

Brindamos soporte para el bot de Discord Ticket Tool y no le podemos ayudar con el problema que presenta.

-  No sabemos a que equipo de soporte debería contactar para solucionar este problema, y desafortunadamente no podremos ayudarle acertadamente.

Si no tiene alguna duda relacionada a nuestro bot, Ticket Tool, por favor cierre este ticket.

[jade topaz]

Should I make a ticket as well or did the answer above apply to me as well, "<@&ROLEID>"?

[rustic gale]

This is not really something that Ticket Tool implements

There's a few clumsy workarounds, but they're clumsy indeed

[jade topaz]

For example?

[rustic gale]

Give each moderator their own specific role, create a separate panel for each of them and then attach them all into a single multipanel (or send them as a single dropdown menu)

Every time there's a change in your support team you will have to redo it all

[native orbit]

Hey, im having issues having a Server pop up on the manage servers tab. ive tried logging out and back in many times. Is there any perms or such i need to make sure the role to have for it to show up? I've also attempted to use $ debug and it tells me to give permission to embed links which it has.

[rustic gale]

Your permission level in that server is 0.

That means you can't access the dashboard.

You will need to ask the server owner to make you a dashboard role

[humble sequoia]

Dashboard Roles

Any role you put there will have full access to the ticket tool dashboard. The server owner and users with admin permissions already have access to the dashboard.
Be careful of which roles to put here

Dec 2, 2022, 4:46 AM

[native orbit]

I appreciate the response, thank you.

[iron night]

Gave +1 Rep to @rustic gale

[crude hedge]

Is ticket tool down for anyone else?

[sleek kindle]

how do i make a ticket where only a certain role can see it only

[restive ice]

how to make transcripts be sent to a specefic room

[slender kelp]

i believe its,
Panel Configs > Transcript
then you should be able to set it

[jade topaz]

How to make it so members can’t close ticket

[slender kelp]

Probably enable "Support team only"

[jade topaz]

I have

[jade topaz]

Thank you

[unreal condor]

hello! does anyone know why my ticket tool is currently displaying 2 create ticket buttons?

only 1 message button under my Message Panel menu

[abstract hinge]

@unreal condor

[unreal condor]

Hmm, can't seem to find that panel setting

[slender minnow]

Remove the panel linked from dropdown option

[unreal condor]

Any idea where I can find this option?

[slender minnow]

Thats exactly what i answered

[unreal condor]

i'm not sure what dropdown option you are referring to

[slender minnow]

Head over to the panel config option, select the panel and look for an option called Dropdown

[unreal condor]

there's nothing here though

[unreal condor]

right! got it, thanks!

[iron night]

Gave +1 Rep to @abstract hinge

[orchid radish]

There is a discord server that I didn't start, but I have all the permissions, but I don't see the Ticket Tool bot on the website

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see the steps on how to relog.

How to relog in the Dashboard.

First, you must go to the dashboard. Once you are there, click on your avatar on the top right. after you click it, you will see a button that says Logout. You must click that. Once you have logged out, you can log back in.

You can also click here to log out immediately.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using the </permissionlevel:1029797400174399542> command on your Discord Server

User permission level with Ticket Tool
@User is permission level: 0 (User)
```» *If it shows that your permission is **0**, you don't have any of the above **3 things** to manage the dashboard.*


**See the Image below on how to relog:**

[orchid radish]

thx

[oak sapphire]

go to panel configs -> buttons -> button create ticket -> allowed roles

[kind ginkgo]

Hey,
is there a possibility to remove empty lines, when using the {create.form.1} variable? Like it is possible to do with Sapphire?

[rustic gale]

Sounds like a suggestion to make. You can use the s!suggest command in #🤖│bot-spam

[kind ginkgo]

I thought this already a feature and I just could not find it :)

but thanks

[gilded juniper]

hi guys

im want to create aroom from the website

[last pine]

$help room

[humble sequoia]

Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

Create a Panel

To create a panel we are going to need to head over to the Panel Configs Tab on the Dashboard.
> Once at the dashboard we will need to click Create Panel.
> Enter a panel name (Fill in any optional settings you want).
> Click Create Panel and you are ready to get started with configuring your panel.
An example of a creating a panel is shown below.

Send the Panel to a Channel

Once the panel has been created, use the blue Send button and select the channel you want the panel to be sent to.

The Panel wasn't send

Use the </debug:ID> command to diagnose possible permission issues with the bot.

[last pine]

hm. I can't seem to figure out where/how to set what ROOM the panel gets posted, only which category :\

I'm searching through the documentation but not finding it anywhere TT_TT

[oak sapphire]

when you select 'send' it should give you the option of choosing the channel

[last pine]

ohh really? so it's not in the settings anywhere? didn't think of thhat!

[oak sapphire]

yep

[last pine]

wish it was easier to find that in the documentation ^-^;;

ok thanks very much for the help! I'm trying to automate as much as I can on my server since I Can't be around at all hours of the day, lol

thanks @oak sapphire

[iron night]

Gave +1 Rep to @oak sapphire

[oak sapphire]

;)

[last pine]

ok one more question i can't find an answer to--is there a way to set slowmode on created tickets?

[oak sapphire]

i'm not sure if that's a ticket tool feature

[last pine]

ok, i figured not but thought i'd ask. thanks again!

thanks @oak sapphire

[iron night]

Gave +1 Rep to @oak sapphire

[oak sapphire]

you can suggest it with s!suggest in #🤖│bot-spam

[last pine]

oh great

hm couldn't get the command to work

[maiden drum]

Someone in my server is unable to see the button to make a ticket. They just see the message that says to use the button to make a ticket. Everyone else can see it tho

[jade topaz]

In the dashboard, it says "Bot error"

How do i fix it?

[woven ginkgo]

J

[oak sapphire]

When does that happen?

[jade topaz]

When i add the bot to my server

[oak sapphire]

Did you have premium and don't have it anymore?

[jade topaz]

dont have it

[abstract hinge]

Change bot in server config

[jade topaz]

fixed it

[gloomy cedar]

i cant figure out how to do this

how do i put my tickets in a specific section

pls help

[abstract hinge]

Panel Config -> Category

[signal fulcrum]

Hi, Anyone speak Arabic?

[inner elbow]

hi, how to fix error (everything worked before) "interaction error"?

[oak sapphire]

When is the error happening?

[inner elbow]

When I click on create ticket

[humble sequoia]

What permissions should I give to Ticket Tool?

ﾠ
@pseudo glen requires the following permissions:

Add Reactions
Read Channels
Send Messages
Manage Messages
Embed Links
Attach Files
Read History
Manage Roles
Manage Channels

To change the role permissions, you can go to your Discord Server ➞ Server Settings ➞ Roles ➞ @Ticket Tool

To change the channel permissions, you can go to your Channel Settings ➞ Permissions ➞ Ticket Tool
ﾠ

Note:

You can give Ticket Tool Administrative Permissions instead of all the permissions listed above, but it's entirely optional and NOT necessary.

[oak sapphire]

Does the bot have permissions in the discord category where the ticket would go?

[inner elbow]

Yes

[oak sapphire]

Is the bot online?

[inner elbow]

how to understand that he is online? he is not in the list of people

[oak sapphire]

If you open the bot's profile you can see the online status like any other user

[inner elbow]

bot offline

How to turn it on?

[oak sapphire]

Is the bot in your server?

[inner elbow]

Yes

🥹

[oak sapphire]

I'm asking for help from higher support members

[inner elbow]

thanks, I'm waiting

[covert swallow]

It should be good now

[inner elbow]

No (

bot offline

[inner elbow]

what to do

[covert swallow]

Server ID?

[inner elbow]

803328491109744661

[covert swallow]

Your shard is 100% online, are you sure its offline?

[jade topaz]

after paying for ticket using disocrd. how to acitve the sup?

[inner elbow]

.

[covert swallow]

Im asking around, theres no reason it should be offline

[crude hedge]

Can someone help please we keep getting this message when users try to open a ticket.

[covert swallow]

Is the bot online?

[crude hedge]

I think so.

How do I double check?

[covert swallow]

Click on the bot

And see if the status is green

[crude hedge]

I don't see a status.

[inner elbow]

++++

[covert swallow]

Is it grey?

[covert swallow]

Like this?

[crude hedge]

yes

[covert swallow]

Whats your server ID?

[crude hedge]

Sorry. Server id?

[covert swallow]

https://support.discord.com/hc/en-us/articles/206346498-Where-can-I-find-my-User-Server-Message-ID-

[crude hedge]

This? 740330402920529951

[covert swallow]

Yes

Thank you

[jade topaz]

Good evening, where can I edit the message inside the box please? Thanks !

[crude hedge]

You didn't mean ticket tool id did you?

[covert swallow]

I meant server ID, you gave me what I needed

[crude hedge]

ok

[covert swallow]

We are investigating the issue currently

[crude hedge]

Ok thank you. I have to run out for a bit. If you can either dm or ping me here with what you find out. Thank you.

[iron night]

Gave +1 Rep to @covert swallow

[covert swallow]

@crude hedge @inner elbow is it still offline?

[inner elbow]

yes(

[covert swallow]

Now?

[inner elbow]

ONLINE, nice

thx с:

[scenic plinth]

We are currently looking into fixes for reports of the primary bot being offline, due to this, there may be periodic times when the bot is offline for you as we are attempting to restart the ones affected.

[humble sequoia]

━━ moved to ticket ━━

[crude hedge]

Looks to be working now. Thank you.

[tender dawn]

When im trying to setup panel and using send cmd its showing undefined

[grand stratus]

I can't see my server in Manage Servers

[hot ibex]

How do people make tickets in the form of a verification method. where when someone joins the server all they can see are certain channels, and once they do the ticket and verification process in your server, it unlocks all the other channels.

[abstract hinge]

@grand stratus

[viral solar]

Is it down? Because I can’t make tickets in my server rn and I was able to a couple hours ago

[pine finch]

Try relogging

[night marsh]

The bot is not working @pine finch

[pine finch]

I'm using it?

[onyx badge]

the bot is offline on my server

[night marsh]

Hey developers The bot is offline He never opens his ticket

[night marsh]

@pale pilot

[little flint]

I have the same issue

[little flint]

Might wanna write that under your incedents page

[worthy arch]

Bot was offline 2 min ago

But now it’s online and doesn’t respond

Offline again

[unkempt swan]

my bot is offline, but in an other server withour premium, still working

[wise flare]

Why is the bot turned off?

@mystic hound

[little flint]

@wise flare

[wise flare]

Ok

[elfin trout]

hello I would like to anulate the renewal of the prenium how I should do

[abstract hinge]

Bot down 💀

[shut minnow]

heey, what can i do with this? :c

I already tried to change the emoticon

[golden gate]

how can i fix this?

[fathom moat]

Bot is offline for me

[true rain]

Same bot is offlinw

[little flint]

@fathom moat @true rain @golden gate

[fathom moat]

Aware

[south isle]

how to leave one button? otherwise I did not find in the settings how to make only one button

I don't know English and I use a translator

@mystic hound

[fathom moat]

Delete the message and re-run the command

TicketTool is experiencing issues so I would wait around a day or two to use TicketTool again.

[south isle]

Already done this many times and everything exactly appears 2 buttons

[fathom moat]

Thats weird, go report it in #1020426768450080899

[south isle]

Okay, right now the bot doesn't want to send a message to the channel at all

[fathom moat]

The bot is experiencing outages, if you check #📣│bot-news you can see what staff has said, its probably because of 2mil servers

[south isle]

Okay

[oak sapphire]

this is a multipanel problem

[humble sequoia]

Multipanels

For a more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Settings -> Panel

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[south isle]

help

[oak sapphire]

is the bot online on your server?

[south isle]

yes

[oak sapphire]

Can you do /debug in the channel where you're trying to send the panel please

[humble sequoia]

Inviting and Enabling Premium Bot

The first thing you will need to do is invite the premium bot, an invite can be found here

Once the bot is in your server we will head to the dashboard and manage your server. When you are managing your server, you want to head into "Server Configs" then click the drop down menu under "Select the bot you would like to use on this server" then click "Ticket Tool#6207" and then save.

[oak sapphire]

Since you have premium you have to select one of the bots

[south isle]

Thank you very much, everything is working now

[oak sapphire]

np

[hot ibex]

How do people make tickets in the form of a verification method??? where someone joins the server all they can see are certain channels, and once they do the ticket and verification process in your server, it unlocks all the other channels????

[jade topaz]

How to u use thread ticket format?

[spring thistle]

how to recive the member sumbits (form) in private room

[woeful mortar]

how yo fix

[oak sapphire]

is the bot online in your server?

[spring thistle]

..

[woeful mortar]

yes

[humble sequoia]

What permissions should I give to Ticket Tool?

ﾠ
@pseudo glen requires the following permissions:

Add Reactions
Read Channels
Send Messages
Manage Messages
Embed Links
Attach Files
Read History
Manage Roles
Manage Channels

To change the role permissions, you can go to your Discord Server ➞ Server Settings ➞ Roles ➞ @Ticket Tool

To change the channel permissions, you can go to your Channel Settings ➞ Permissions ➞ Ticket Tool
ﾠ

Note:

You can give Ticket Tool Administrative Permissions instead of all the permissions listed above, but it's entirely optional and NOT necessary.

[fallow ingot]

can you elaborate?

[spring thistle]

how to make log channel for form sumbits

[fallow ingot]

There isn’t an option to log form sumbits.

You’ll be able to see what people imputed vis the transcript.

[spring thistle]

ok thanks

[harsh steeple]

why i cant write in message panel?

[humble sequoia]

━━ moved to ticket ━━

[ebon prairie]

Good evening everyone

Please what this place for

[fallow ingot]

We're a bot support server for the amazing bot @pseudo glen

[trail dock]

Can someone tell how to fix this

[rustic gale]

Head to Server Configs in your dashboard

[vapid pecan]

How can i get premium for free

[rustic gale]

find the dropdown menu, and select Ticket Tool#4843 (Free)

[rustic gale]

By voting

[trail dock]

Alr

[vapid pecan]

voting link?.. and how much vote to get

[rustic gale]

Use the $vote command for more information

[vapid pecan]

$vote

[humble sequoia]

Votes

Current Votes: 1
Lifetime Votes: 57
Linked Votes: 0

Vote Links

Top.gg
BotsForDiscord.com

Linking Info

Linked User: Not Linked
You can give your future votes to another user by linking with that user.
To link use $vote link (@user or userId)
To unlink use $vote unlink

Redeeming

Each vote is worth 12 hours of premium and can be redeemed once you have atleast 6 votes.
Your current votes are worth 12h, 0m
To redeem your current votes use $vote redeem

[vapid pecan]

Period of the premium

@rustic gale

[jade topaz]

$vote redeem

[humble sequoia]

You need at least 6 votes to redeem

[jade topaz]

$vote redeem

[humble sequoia]

You need at least 6 votes to redeem

[rustic gale]

Like it says, 12 hours per vote

[vapid pecan]

yep, i mean what's the period of the ticket tool premium

[rustic gale]

I don't understand what you're asking, sorry

[vapid pecan]

when you vote 6 time you get a premium, right?

What is the duration of the premium you got from the 6 voting

[rustic gale]

Like i said. 12 hours per vote

12 hours per vote * 6 votes = 72 hours, or 3 days

[thick garden]

I purchased premium through discord, but the web dashboard isn't updated - I don't have any key to redeem. What am I supposed to do? All the FAQ information leads me to a process that says changed on 11/11

[vapid pecan]

thx!

[rustic gale]

Please try using the /premium command in your server. That shouls activate the subscription

[thick garden]

Beautiful that worked, thank you!!

[iron night]

Gave +1 Rep to @rustic gale

[thick garden]

I swapped the emoji for the create ticket button - when I uncheck this button to not show the button, the panel has 0 buttons (as expected). However when I check it, it duplicates this button two times. Any ideas?

[rustic gale]

That's likely because you attached the panel to itself in Attached Panels

[thick garden]

Goodness me you are right, THANK YOU

[iron night]

Gave +1 Rep to @rustic gale

[rustic gale]

Leave Attached Panels empty unless you want extra buttons

[cursive shale]

Hey my bot appears to be offline and does not answer to anything not even debug.

[scenic plinth]

A server was just restarted, so this is likely the reason as to why it is not responding to anything.

[cursive shale]

The problem startet about 10 hours ago.

[rustic gale]

What's the name of your server

Or its ID if you have it

[cursive shale]

920527256034611231

[edgy arch]

Hello, how do I make a command that reminds the ticket user to respond to their ticket

[pure ruin]

You probably just ping them in the ticket

[rustic gale]

Make a tag

[humble sequoia]

Tags

Tags are used to send a predefined response to your channels using a command. Tags will only respond if the command itself is used, it will not function if you put the tag into a sentence. The prefix is not included.
To create tags, go to: Dashboard > Tags > Create Tag. After creating and naming one, tap on the response button, and you can edit the response.

[rustic gale]

that contains {ticket.user}

[rustic gale]

Make sure @humble sequoia is in the server

[cursive shale]

it is but it does not respond

[woven tangle]

Hello I have a little problem I can no longer create a ticket at the bot level it is the bot offline or it comes from me thank you

[rustic gale]

Please #🎫│make-a-ticket for more assistance

[rustic gale]

You should be able to view if the bot is online or not

Green circle = online. Gray circle = offline

[woven tangle]

offline 😒

[turbid marsh]

someone is trying to make a ticket but it says "You do not have permission to use this" but it works if they try to make a different type of ticket I have set up

[brisk jungle]

$vote

[scenic plinth]

What do I do if Ticket Tool is appearing offline in my server(s)?

(The following also applies if you are getting ¨ïnteraction failed¨ errors)

Sometimes the bot going offline just happens because of a simple malfunction with server hosting, other times, it can be due to bugs with Discord API and whatnot.

The developer had implemented systems to hopefully limit the amount of downtime the bot has, implementing an auto-restart system for the bot, meaning, servers in the event of them being offline, should restart automatically, typically taking anywhere up to 10 minutes at times. The bot theoretically should restart itself, which is why developers may not immediately respond to outage notices.

Always read #📣│bot-news before proceeding with the following in the event of the bot being down.

In the case the bot is appearing offline on your server for an extended period of time, do not panic and follow the instructions below!

1. First and firstmost, never ping, direct message, or spam Support Members or helpers that are or are not active in this channel. You will be kicked by a moderator as actions against staff such is a violation of our rules and regulations, which can be found in #📂│information if you wish to give it a read, which you should have.
2. Ensure the bot actually appears offline in your server and it is not just for you. Try the /debug command, if you get a response of "This Application did not respond" or it is infinitely loading, proceed to step 3.

• If debug works, provide the link the bot gives you and proceed to step 4.

3. Grab your servers ID by right clicking on PC and scrolling to the bottom, clicking "copy ID". On mobile, obtain your server ID by clicking on the arrow by your servers name, and click "copy ID".
4. Do not ping staff, however, place the ID or link from the debug command in this channel or a ticket, if available, and state the bot is offline in the server and await a staff member's response.
5. Follow staff instructions and view #📣│bot-news for updates on the outage.

[reef cape]

How do I change bot profile picture?

[olive eagle]

You can't

[old haven]

Awaiting on any updates regarding the Tool issue of "Interaction Failed" - I assume this covers the "bot being offline and/or not responding" issue?

[fierce hound]

how to fix my bot This interaction failed for creat ticket pls.🥹

[old haven]

I did, thanks. 🙂

[iron night]

Gave +1 Rep to @fierce hound

[jade topaz]

I can't access this panel tab
I can't find where to enter can you help me

[mystic drift]

I am also having the same issue.

Anyone know why this is happening? Thanks in advance!

[covert swallow]

Looks like your being hit by the issue described in the message I replied to

[mystic drift]

Thank you for the information my friend. I will wait until someone figures out the issue.

[mystic drift]

Thank you for your comment.

[iron night]

Gave +1 Rep to @covert swallow

[turbid marsh]

.

[covert swallow]

You probably added a role or @ everyone to a the role blacklist for that panel

[jade topaz]

when i click general and add a support team role it doesnt change in my server the person with the new role cant see the ticket

how do i fix this

[covert swallow]

Changes aren't retroactive

It only effects new tickets

[jade topaz]

Porque me sale esto?

[green citrus]

same

[cursive flame]

The bot is offline on my server

[kind jay]

Hi

[unkempt nest]

The bot has been interaction failing for a solid 5 hours, will there be a fix to it anytime soon?

[lunar solar]

I have made our development team aware of it, hopefully they will get a fix sorted soon

Edit: The shard that was down has been fixed.

[burnt yew]

How do I reset ticket count? I am resting the tickets but want to reset it to -0001

[plain surge]

Go to the dashboard and press on Set count to be able to change the ticket count

[burnt yew]

Thanks a lot c:

[iron night]

Gave +1 Rep to @plain surge

[plain surge]

No problem 👍

[versed bison]

can someone help?

[rustic gale]

What's the name of your server

Or its ID if you have it

[versed bison]

1023270616666751116

[rustic gale]

How long has it been like that?

[versed bison]

like 1 day

or i found out yesterday

[rustic gale]

Your server has never had premium, right?

It's most likely related to the ongoing bug. Ticket Tool has been experiencing some backend issues

You will have to be patient and wait for the developer to restart your shard

[hot wasp]

Why is it that in all the tutorials I see that you can add a panel to a channel when creating the panel, I only have the option to name it.

[jade topaz]

Comment on met un ticket svp on active un ticket ?

[rustic gale]

Because all tutorials are outdated

After creating the panel, you can send it to a channel using the Send button

[hot wasp]

I see thanks

[robust sandal]

How do we please activate a ticket?

French (fr) → English (en)

[versed bison]

beacuse it was the old layout now its a new one

[rustic gale]

If you don't mind reading English, you can check out the Setup Guide in #📂│information

[robust sandal]

Si cela ne vous dérange pas de lire l’anglais, vous pouvez consulter le Guide d’installation dans #📂│information

English (en) → French (fr)

[versed bison]

yea ive never had premium

[woven tangle]

Hello I have a problem with the bot it's been 1 day that it's offline on my discord server I would like to know when it will come back online thanks to you.

[jade topaz]

Is ticket bot down

Need premium for this?

[lunar solar]

No

[lunar solar]

What’s your server Id?

[jade topaz]

Can u say me how to do that pls

[humble sequoia]

How Do I setup Ticket Tool

You can check our documentation here;
You can also check #📂│information for the basic setup;
or run the </setup:1025379472167403530> command within #🤖│bot-spam

Our documentation contains all the info you need about the bot to be able to setup and configure the bot however you like.

[stark rune]

1. Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

2. Create a Panel

To create a panel we are going to need to head over to the panel configs on the dashboard.
Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and your ready to get started with configuring your panel.
An example of a creating a panel is shown below.

3. Send the Panel to a Channel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard.
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq.
An example of a sending a panel is shown below.

Having a Problem Sending the Panel?
Do $debug in a channel with Ticket Tool and make sure it has all the necessary Discord permissions.

[lunar solar]

Covered in the above info ^

[jade topaz]

@lunar solar No I mean how to remove the embed

Oh sorry

[lunar solar]

No stress what do you mean remove the embed?

[jade topaz]

how to remove this green

[lunar solar]

Ohh that’s just the colour my guy

You just need to find the hex code for Discord colour

And change the embed colour to that

It’s still an embed

[jade topaz]

Oh alr , under which category can i find this opt

[lunar solar]

Panel configs —> Panel —> Edit Panel Message (Grenn Button) —> Embed Editor —> Colour

[jade topaz]

thanks

[lunar solar]

Np

[jade topaz]

thanks @lunar solar

[iron night]

Gave +1 Rep to @lunar solar

[jade topaz]

That needs premium ;-;

to help me?

[jade topaz]

oh nvm it came

[quasi turret]

Ticket tool was working before but It stopped working. Now, when I try to send ticket create message to my channel, it doesnt see my channels. Any idea? Tool has right permissions.

I think the bot is not even try to get new channel list when I try to select one of the channel.

[fossil solstice]

any one knows where to edit who can open ticket ?

[lunar solar]

Are you still having this issue?

[quasi saddle]

Is it possible to add information like #📂│information in my server

With the same bot

[lunar solar]

That is a custom version of @obtuse kraken

[prime berry]

You can using webhooks and Discohook

or as Lupus said above, using the Sapphire bot

[quasi turret]

Yes

[nova pawn]

When people create a ticket they can tag roles. How do i disable it ?

[sour kindle]

SEUESSWEYCCFGHJCKLKCBB BB GCVGV GVCCGVXCSCXDVGCDHSCDYYVU9DICUCG V VC

[versed bison]

When is the offline bot bug Fixed?

[misty torrent]

my server id is 801533020989161493 and interactions are not working , any ideas how to fix

[unkempt nest]

i don’t know if it helps the developer’s but my server id is 873324459006771210 and interactions are still failing. it’s almost been 24 hours

[unkempt swan]

Update your panel message without having to resend it using the message link to select the panel of your choice.
What link do they mean?

[unkempt swan]

i want to change the first one ''create ticket'' to ''NOT AVAILABLE YET'' without deleting both tickets to change it. how can i do that with an update??

[dry kindle]

This is happening to me, i dont have a ticket open. Is also happening to others

[woven tangle]

Hello bot offline 24h . Id serveur 615866478868037654 please help thank you

[rustic gale]

1. In the dashboard, rename the button
2. On Discord, right-click the panel message and select Copy Message Link
3. In the dashboard, press the Update button and paste the message link there

[rustic gale]

That's because your server lost premium

Resubscribe or switch to @pseudo glen

[unkempt swan]

where can i see the panel message in discord (maybe dumb question but i dont know)

[rustic gale]

The ones in the image you shared are two panel messages, one on top of the other

[unkempt swan]

oh ok but how can i see the panel message in discord, is that just the ticket message or?

[unkempt nest]

Ah, okay. I’ll inform my friend about it.

[unkempt swan]

if i try with one ticket, still not working

it says: message not found to update

[rustic gale]

Can you use /debug in that channel

[unkempt swan]

everything is fine ig

nope still not working sadly

[humble sequoia]

━━ moved to ticket ━━

[rustic gale]

Is the bot still down in your server?

Is the bot still down in your server?

[errant agate]

I have a problem I can't figure out. We have 4 different ticket tools in our discord. They have been working fine until recently. Now anyone without the "administrator" role in discord cant create a ticket. I have all the roels set correctly , but I cant figure out what is blocking them from creating tickets. I have attached the debug from our discord if that helps any.

[rustic gale]

There's a role called Owl in Blacklisted Roles. (that's in Server Configs)

If that's like a general member role, that may be the cause.

Anyone with the role will be completely unable to interact with the bot, including creating tickets.

[errant agate]

Thank you so much! I was looking all through panel configs, and didnt even think to look in server configs. I appreciate the help!

[iron night]

Gave +1 Rep to @rustic gale

[rustic gale]

Is the bot still down for you?

[woven tangle]

Is good thank you 😉

[iron night]

Gave +1 Rep to @rustic gale

[quasi turret]

it is ok now. Thanks.

[iron night]

Gave +1 Rep to @rustic gale

[jade topaz]

do yall know why I cant open a ticket in another server because it says I have one open when I dont

[versed bison]

nope tysm

[rustic gale]

Did you leave the server and rejoin? If so, that's why

[lavish juniper]

Hello what is the short command symbol for tickettool like ''?'' for dyno
The / is slow

[rustic gale]

$

You can set it up to anything you like in the Dashboard, in Server Configs

[jade topaz]

Yes it is. Any suggestions?

Or can I not make tickets anymore

[timber hamlet]

When you pay for premium how soon the the status change?

[elder pagoda]

hola

no puedo entrar en meredirian

[rustic gale]

Get in touch with the server's staff some other way

[humble sequoia]

⚠️ Está en el lugar equivocado

Brindamos soporte para el bot de Discord Ticket Tool y no le podemos ayudar con el problema que presenta.

-  No sabemos a que equipo de soporte debería contactar para solucionar este problema, y desafortunadamente no podremos ayudarle acertadamente.

Si no tiene alguna duda relacionada a nuestro bot, Ticket Tool, por favor cierre este ticket.

[elder pagoda]

me dice que tengo que descagar un tiket

[jade topaz]

Will do thanks!

[iron night]

Gave +1 Rep to @rustic gale

[rustic gale]

Use the /premium command, that should update the status

[mystic dune]

Hey is anyone know why the Ticket bot refuse to respond to any command in the serv i administrate ? (You can ping me if you can help thanks ;-;)

[quasi saddle]

Hello I need help

[vague bone]

Hey, i need some help. I bought the premium version of ticket tool on discord. the payment was successfull but i cant use the premium features on the website.

[rustic gale]

Please use the /premium command in your server

That should activate the subscription.

[rustic gale]

Everyone here needs help. Everyone just explains their issue and waits for help

[rustic gale]

What's the server's ID?

[vague bone]

the "premium subscription management page" shows me canceled

[rustic gale]

Was the bot kicked from the server after buying premium?

If so, that's why

[vague bone]

yeah i think so

but now my money is gone

and the premium

[rustic gale]

Reinvite the bot. I don't know if maybe you can uncancel the subscription after that

[vague bone]

i dont know what i should do

why 6 days

sry for the ping

[glossy onyx]

Can I create multiple drop-down lists?

[rustic gale]

“DIscord: Active”

Awesome. That means the subscription is active

The countdown is for the trial, that's a separate thing

Now you just refresh the dashboard, the premium status should be updated there

[rustic gale]

Not on the same message

Each dropdown list goes on a separate message

[glossy onyx]

Look this is a custom bot
can't I do the same with tickettool

[rustic gale]

Interesting. You could make that suggestion in #1019685143046279208

[mystic dune]

It's : 925120310838173716

[vague bone]

So does everything work?

[tawny orbit]

when using {create.form.1} it embeds the answer twice, how to fix it?

is there a workaround?

[nova pawn]

When people create a ticket they can tag roles. How do i disable it ?

[glossy onyx]

oh okay what does mean with * A panel can only be used on one item at a time, using it more than once will result in the other items not showing.

[rustic gale]

Please explain? I recommend making a ticket. #🎫│make-a-ticket

[rustic gale]

It means, for example, these all need to be different

If they were all General Question, only the first General Question item would be shown.

[tame bane]

I have all this ticket glitched I can t event delete it

How can I delete this bugged ticket

[shrewd ferry]

Dashboard
Open/delete/close ticket

[grizzled plover]

Anyone knows how to deal with this when I try to pay the subscription?

[rustic gale]

you will have to contact Discord about it.

[glad solstice]

Hello everyone, i have a question, i have this config on button-create-ticket, i give permisson to all people to create tickets, but when i go to discord with an usser that's not admin to create a ticket, it gives me this error: You don't have permissions to use this. Anyone knows what could it be this error? i don't know what tod o

[rustic gale]

Look in Server Configs. There's a field there called Blacklist Roles

Users with those roles will be unable to interact with the bot in any way, including creating tickets

That may be the cause of the problem.

[glad solstice]

You solved it

[glad solstice]

Thank you very much, 1 hours and 30 min with this haha, thank youuuuuuuuuuuuuuuuuuuuuuuuuuuu

[iron night]

Gave +1 Rep to @rustic gale

[pearl violet]

hey how do i copy the settings that i have in the other server to the current server that i want to paste into?

[rustic gale]

Head to Server Configs and scroll down to the Backup and Restore section

If you're the server owner, you can use that to transfer settings

Create a backup key on the old server, and use it on the new server to transfer settings

[pearl violet]

wait, how do i make a backup key?

oh nvm, so i amde a backup key but how do i make the restore key

[rustic gale]

There's no such thing as a restore key...

You take the backup key from one server and paste it into the other server's Server Configs to restore the settings

[mellow jacinth]

i need help

i added the bot too my server but i didnt get a thing for tickets can someone help me

@everyone

can someone just help me

UGH

[rustic gale]

Have a look at the Setup Guide in #📂│information

Actually nevermind. That bot might be down

$help

[humble sequoia]

Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

Create a Panel

To create a panel we are going to need to head over to the Panel Configs Tab on the Dashboard.
> Once at the dashboard we will need to click Create Panel.
> Enter a panel name (Fill in any optional settings you want).
> Click Create Panel and you are ready to get started with configuring your panel.
An example of a creating a panel is shown below.

Send the Panel to a Channel

Once the panel has been created, use the blue Send button and select the channel you want the panel to be sent to.

The Panel wasn't send

Use the </debug:ID> command to diagnose possible permission issues with the bot.

[rustic gale]

Here you go.

[limber vessel]

It says interaction failed

[south jetty]

same here. encountering this issue too. Not seeing any news about the bot being down

It might be people are still asleep,

They usually advise issues here: #📣│bot-news

I'm not able to close tickets on my end.

oh thanks for this. I am actually about to test it in my dummy account in the server lol

[iron night]

Gave +1 Rep to @tender mantle

[magic spruce]

не дает выбрать нужный канал для создания тикетов, че делать

[mellow jacinth]

it worked

[quick beacon]

Guys my ticket bot is of filing

Offline

[winged bramble]

Invite

[dense moon]

Hey I’m trying to set up this bot but it’s only letting me select the category, not the channel

[tiny sigil]

Looking for an invitation from the ticket tool bot?

[humble sequoia]

Ticket Tool Invite & Support

Ticket Tool - Support Server
Ticket Tool - Bot Invite

[trail veldt]

Is there a way to make a moderator who answers ticket to be anonymous?
\

[covert swallow]

We have a minor outage currently, please be patient

[covert swallow]

There is not

[dense moon]

Can you help me setup the bot please

[stark rune]

1. Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

2. Create a Panel

To create a panel we are going to need to head over to the panel configs on the dashboard.
Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and your ready to get started with configuring your panel.
An example of a creating a panel is shown below.

3. Send the Panel to a Channel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard.
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq.
An example of a sending a panel is shown below.

Having a Problem Sending the Panel?
Do $debug in a channel with Ticket Tool and make sure it has all the necessary Discord permissions.

[dense moon]

Ok thanks

[tiny sigil]

Looking for an invitation from the ticket tool bot?

[dense moon]

thanks @covert swallow

[iron night]

Gave +1 Rep to @covert swallow

[humble sequoia]

Ticket Tool Invite & Support

Ticket Tool - Support Server
Ticket Tool - Bot Invite

[dense moon]

Why have I been warned

[tiny sigil]

thank

[dense moon]

It said to ping you to give you 1 rep

[covert swallow]

The warn reason gives you that information, the rep ping occurred after the warn

[dense moon]

So did I do anything wrong

[covert swallow]

Yes

[dense moon]

How?

What was I supposed to do instead

[covert swallow]

In the reply you pinged me

[dense moon]

Huh

[covert swallow]

If its in an active support session with you I am okay with it, but I was not actively giving you support

[covert swallow]

https://i.imgur.com/iaHiz4U.png

[dense moon]

Ok

Sorry

[covert swallow]

Its okay, just try not to do it again

[dense moon]

I won’t

[jaunty summit]

Is this a bug or.. how do I fix this? This usually happens when I close my ticket..what should I do??

[oak sapphire]

it means that you're using an emoji that the bot doesn't have access or that was deleted

[jaunty summit]

I'll have that remove then.

[oak sapphire]

do you have text on the emoji box?

[rustic gale]

That's usually the cause. You wrote text into the Button Emoji field

[neon halo]

anyone know how to fix this?

[rustic gale]

Only the server's staff can fix it. Are you the owner/administrator of the server?

[hallow kayak]

Hi guys, for some reason my mods can't see the tickets, already added their roles on the dashboard

[rustic gale]

Try on a new ticket and make sure it works for new tickets at least.

Then let me know

[hallow kayak]

I did already, and it doesnt

[rustic gale]

What's the name of your server

[hallow kayak]

Blatant

Moderator missing, the most important one

[rustic gale]

You have two panels

You set support team roles for only one of the panels

Set them for the other panel as well

[hallow kayak]

Oh wow

Why did they set up 2 panels? jeez! Thanks so much @rustic gale ! MVP

[iron night]

Gave +1 Rep to @rustic gale

[jade crag]

.

[silk glacier]

Direct Transcript is sending me to this addy and which says Invalid Request https://tickettool.xyz/direct?url=%7Btranscript_url%7D Any way to fix this?

[rustic gale]

Are you trying to transcript a non-ticket channel?

[silk glacier]

Yeppers. It didn't do that before, I'm assuming things changed?

[rustic gale]

It's a relatively recent issue

[silk glacier]

Damn alright. It still gives me the html thankfully.

[rustic gale]

You can also manually construct the direct URL

[unique birch]

The bot is down in a server where im staff we can't open or close tickets anymore

[silk glacier]

Hm, how would I go about doing that for future notice? The html is fine but the URL would be helpful as well, I think.

[rustic gale]

Is the bot offline in your server?

[unique birch]

Yep

[rustic gale]

What's the server's name? Or its ID if you know it

[unique birch]

I know it

Got it

[rustic gale]

What's the server's ID?

[unique birch]

539844645379637249

[rustic gale]

Here's what a transcript message looks like, right

Circled in orange is the direct download “button”

But it's also a direct link to the file

You have to copy that link somehow. On Firefox i do Shift + right-click, then choose Copy Link

[unique birch]

.

[rustic gale]

Can you be patient? I'm dealing with issues from multiple users at the same time. I will get to yours eventually

[unique birch]

Okay

[rustic gale]

Your server's cluster is down. I've contacted the developer. All you can do for now is wait for them to restart your cluster

[unique birch]

Okay

[glossy onyx]

how to send the transcript to the user dm

[rustic gale]

Use the transcript command. Something like /transcript @[user] should do it

Or with premium you can set up auto transcripts on close/delete in Panel Configs -> Transcript

(it may be Panel Configs -> Automation, i forget. It's one of those two)

[glossy onyx]

got it thank you

thanks @rustic gale

[iron night]

Gave +1 Rep to @rustic gale

[rustic gale]

@silk glacier If for some reason you can't copy that link (for example, on mobile i can't figure out how to), here's how you construct the direct link
https://tickettool.xyz/direct?url=https://cdn.discordapp.com/attachments/[channel ID]/[message ID]/[filename].html

Channel meaning the channel that has the transcript file, and message meaning the transcript message

[jovial grove]

hi

the bot offline

[rustic gale]

What's the name of your server

[jovial grove]

『𝙆𝙄𝙉𝙂𝘿𝙊𝙈 𝙂𝙐𝘼𝙍𝘿 33𝙍𝘽』

[rustic gale]

Can you get the server's ID please

[jovial grove]

ok

[jovial grove]

887022785237483592

[unique birch]

Ticket bot is back online in my server.

[rustic gale]

Please check again

[bright swallow]

Hey there, I try to send a command through another bot, but Ticket tool doesn’t listen to it.

If I use the tag „!paid“, ticket tool send an embedded message. Also it should rename the ticket name (exchange 🟢 with 🔵 {ticket 1234}) but I don’t find the option. So I decided to make another bot, which just write the $rename command after I make !paid.

But id don’t listen. Do you guys have an idea?

[jovial grove]

thx

[iron night]

Gave +1 Rep to @rustic gale

[jovial grove]

yes

[rustic gale]

Include the bot's ID in the Bot ID field in Server Configs in your dashboard

That should make it respond to your bot's command

[abstract stag]

Can someone help me figure out how to add multiple buttons to a panel?

their docs are not helpful with that

[rustic gale]

Here's how you do it

1. In your dashboard, enter Panel Configs -> Panel

2. On the selector at the top, select your “main panel”. You will use the main panel's panel message as the multipanel's panel message. And its button will be the first button shown.

3. In Attached Panels, add all the other panels whose buttons you want to include, in the order you want them to be shown.

4. Save the changes, then go back to the main Panel Configs menu and use the Send button to send the panel. (Or use the Update button to update an existing message)

There's quite a few possible failure points, so let me know how it goes and i'll help you troubleshoot any problems

[abstract stag]

Do you have to seperately configure each panel? how do you configure what happens with each button?

[rustic gale]

Panels' settings are independent.

A multipanel is just one panel message with multiple buttons. All panels' settings are independent even if their buttons are sent as part of the same multipanel

[humble sequoia]

Sobre Ticket Tool

Ticket Tool es un bot fantástico que trata con Tickets! Con un Panel de Control/Página web que es fácil de usar en https://tickettool.xyz/. Ticket Tool es único con su personalización y es verdaderamente un gran bot que tiene más de 200 millones de usuarios!

El bot ofrece:
Sistema de Tickets sin desorden!
Total Personalización!
Fácil de usar y personalizar!
Soporte Increíble!
Transcripciones de Tickets
Funcionamiento 24/7
Etiquetas personalizables

Ticket Tool está siendo usado actualmente en más de 1,900,000+ servidores, con un total de 540+ millones de usuarios y ha creado más de 180 millones de tickets.

Ticket Tool es verdaderamente un bot increíble que tiene un impacto muy grande en este servidor!

:globe_with_meridians: https://tickettool.xyz/
https://discord.gg/tickettool
:scroll: https://docs.tickettool.xyz/

~ El Equipo de Ticket Tool · Dec 5, 2022, 7:52 PM

[jade topaz]

tickets are appearing to me , they have been deleted already

@rustic gale

[rustic gale]

Please clarify

[wise parrot]

bot is offline

@mystic hound

[remote drift]

Someone help me, I already invited the bot to my server, but when I enter the manage servers page it says Servers - (server not showing up? try relogging) and I don't understand why, if my account is logged in

@mystic hound

[wise parrot]

@rustic gale

[wanton blade]

Hello, so I have a ticket tool and the people in the support role can't close the ticket but I (the discord owner) can?

Anyone know if I'm doing something wrong? The bot has administrator permissions

[wise parrot]

?? @rustic gale

[jade topaz]

Ticket tool isn't working in my server

[ornate fulcrum]

I have the same issue (fixed)

Someone help

[jade topaz]

Warning: Ticket limit reached, You already have 0 tickets across all panels of the global limit set for this server

hi guys, my bot is saying this but i already set the limit to 3

can someone help to me

[worthy arch]

I think you need to change something via panel/dashboard

If I can remember it correctly

[jade topaz]

thanks for your answer dude

but i already tried so everything

[barren star]

Yoo do they still have a store on here

[jaunty sonnet]

Does anyone know why non of my members can see the ticket I created?

[rustic gale]

Geez, there's a lot of stuff going on. I'm going over everything from the most recent and back

[rustic gale]

It may be because of the Read Message History permission. Have a look in your server's settings (on Discord) -> Roles -> Default Permissions and make sure Read Message History is enabled. Then ask your members to refresh (close/reopen) their app and look in the channel again

[rustic gale]

There's two places where you can set ticket limits

• Server Configs -> Global Ticket Limit
• Panel Configs -> Limits -> User Opened Ticket Limit

If a space is left empty, it will be treated as 0

So no tickets could be created

[jaunty sonnet]

Ye it was just a miss understanding between me and my members

[rustic gale]

There's several possibilities. Best to #🎫│make-a-ticket so we can take a closer look

[rustic gale]

Relogging means logging out of the dashboard and logging in again. Try that. If you can't see your server after that, let me know

[rustic gale]

Is it still offline? What's the ID of your server?

[rustic gale]

Is it still not working? What's the ID of your server?

[royal jewel]

One of my servers has quite a few channels with ticket panels. I am concerned that if there is a raid that the tickets will get spam opened. I am already aware of the universal limit but was wondering if there was a way to quick disable all tickets being opened from discord (not dashboard). This is because malicious users could spam open and close tickets which would bypass the universal ticket limit. I also explored quick ways to disable view perms of the ticket panel channels but that isn’t super quick to execute. I also know if the ability to disable people from closing tickets but given our server structure that would lead to an overflow of tickets. In short, I am wondering about a quick method for admins to be able to lockdown ticket opening temporarily from discord.

I’m also aware of the time schedule for opening tickets but have concerns about it limiting legitimate users

[jade topaz]

how do i make it so the ticket is automatically renamed to an answer on a form when opening a ticket

[halcyon herald]

Hi, I have 150+ tickets open and I want to delete all of them, can I do this?

[rustic gale]

Quickest may be to add everyone to the blacklisted roles in Server Configs

Honestly though, deleting the panel messages is probably quicker

[royal jewel]

Hmmm

[rustic gale]

Use {create.form.1} or {create.form.2} or whichever number the corresponding question is on the ticket name

Custom automatic names are a premium-only feature though

[royal jewel]

Ig I could talk to owner about giving jr admins perms if needed bc the end goal is to provide Junior admins in the server with sufficient perms to handle all aspects of a raid

[jade topaz]

how do I enable auto transcripts (premium)

[rustic gale]

Look in Panel Configs -> Transcript

Make sure you set a transcript channel

Then enable auto transcripts in that menu

[worn pond]

Hello, I have many doubts I have created the base of a ticket but I can not put more buttons below and when I press the button to create ticket I get the same as in the first section. I don't know how to explain myself very well, it is very difficult for me to use this bot, I need help.

i want this type of ticket

But its impossible i cant create that buttoms

[humble sequoia]

━━ moved to ticket ━━

[wanton blade]

Got it sorted but thank you!

[iron night]

Gave +1 Rep to @rustic gale

[rustic gale]

I do nothing and still get rep. I'm amazing

[remote drift]

Help, I do not understand what option is doing that does not let me create

[rustic gale]

Your bot is missing the Manage Messages permission

[remote drift]

here?

It won't let me change the option, I don't own the sv, I only have an administrator

[rustic gale]

You don't change the permissions in the dashboard

You change them in the server's role settings

[remote drift]

yeah thanks bro

[iron night]

Gave +1 Rep to @rustic gale

[austere sonnet]

I’m sure this has been asked a million times but I am on a weird version of discord in a browser where I can’t seem to search for anything, so i was just wondering if there are any status updates on the auto-close feature?

[elder stump]

I want to open a Ticket

How to do

[austere sonnet]

i suddenly dont feel so bad for asking my question.

[elder stump]

Need manage server permission for Ticket Tool

[rustic gale]

It's confirmed but still pending

[rustic gale]

Please clarify a bit what you need

[elder stump]

I want to my 2FA disable, because i lost my 2FA code

[elder stump]

I want to my 2FA disable, because i lost my 2FA code

[rustic gale]

Sorry, we can't help you with that

You should contact Discord about it

[elder stump]

How to i contract Discord

[austere sonnet]

is there an anticipated timeline?

[rustic gale]

Sadly no

[jade topaz]

tickets appear for me , they have been deleted
but when I click on ticket It's just download and no thing appear

[warm tide]

Anyone can help me out in here?

I invited the ticket tool bot, everything was working fine for 10 days approx

now interaction with the button doesn't work anymore, I kicked the bot invited him again, I have no more channel with the ticket tool button

[winter hatch]

Because the bot ( @pseudo glen ) is down on my server
Maybe it's the same for you

[jade topaz]

its going offline and online

any idea when it will be back up?

[round cedar]

Now my ticket is not online for everyone, is it?

[jade topaz]

it keeps going offline and online

[round cedar]

But I can't use it at all.

[west flame]

My boy is down too.

[brittle path]

Hello I just joined, the bot is down on all the discord servers I manage

[hollow kestrel]

Is there a way to assign a ticket to an user instead of the user assigning it to hisself?

[oak sapphire]

you can create tickets for users using /new user the ticket will be opened on the user's name

[hollow kestrel]

It is limited to premium bot?

[oak sapphire]

nope, that's a free feature

[hollow kestrel]

That's weird. Application doesn't respond. Tried twice.

[oak sapphire]

is the bot online on your server?

[hollow kestrel]

It is. I think I misunderstood the usage of the command. It needs to be ran inside a ticket channel?

Because trying to create a new ticket in name of other person, creates this error. If I run $add inside a ticket channel, it adds the new person just fine.

[oak sapphire]

do you have multiple panels?

[hollow kestrel]

No, I have a single one

[fading tree]

i cant use the help command

[regal chasm]

How do I get the tool to @ a role when a ticket is opened, I’ve tryed with the role ID @ typing it

[hollow kestrel]

Try with <@& ID OF ROLE>

Will result in something like this <@&764970362341425233>

[somber oxide]

how do i fix this

[humble sequoia]

Error 1015 - You are being rate limited

If you get the above error when trying to access our web page, don't be scared. This is just a security feature on our dashboard to mitigate possible attacks to the site. The only way to access the site is to wait for the temporary ban to be lifted automatically. It typically takes around 1 hour but can be quicker or longer.

[fading tree]

5 ppl online n nb can help sb

[somber oxide]

ok ty

[iron night]

Gave +1 Rep to @humble sequoia

[regal chasm]

That hasn’t worked either

[crimson adder]

robot interaction failed

how to fix that

[sterile badge]

Hey

[crimson adder]

no, offline

[sterile badge]

It is not supposed to be in a free week, the premium boot

[knotty pawn]

this made no sense

[jade topaz]

What to do if the Ticket is immediately deleted when it closes where is this setting?!

[gilded verge]

Panel Configs->General->enable Two step Ticket

[knotty pawn]

the ticket bot keeps saying This interaction failed for some reason.

[jade topaz]

Thank you))

[iron night]

Gave +1 Rep to @gilded verge

[scenic plinth]

[knotty pawn]

So just send the servers ID here?

[gilded verge]

yep

[jade topaz]

Is it possible to make closed tickets see current certain roles?!

[knotty pawn]

965438124618551306

[gilded verge]

your server has interaction failed because you have to disable premium bot ^^

[humble sequoia]

How to disable the premium bot

To disable the premium bot you will have to go to the Dashboard ➞ Server Configs ➞ Premium bot ➞ And on the right-hand side select the primary free bot in the drop down menu.

Premium features will still work on the normal bot.

[jade topaz]

.

[gilded verge]

Im not sure what you mean, so please give an example ^^

[jade topaz]

Well, for example, you opened a ticket, there is, for example, a Support. And after you either support closes the ticket, only for example stay Curators

[crimson adder]

where can I find my server ID?

[gilded verge]

so yes, this is possible, please go to Panel Configs->General->there add Additional Roles->go back to all settings->go to Permissions->and Edit closed Additional Roles Permissions ^^

[gilded verge]

do you have developer mode enabled?

[jade topaz]

Thank you very much!!!!!

[crimson adder]

seem disabled, where can I check this?

[humble sequoia]

How to turn on developer mode

To enable developer mode do the following:

[:desktop: PC] go to Settings ➞ Advanced ➞ Developer mode
[:mobile_phone: Mobile] go to Settings ➞ Appearance ➞ Developer mode

Developer Mode allows you to get the ID of any channel, user, role, or server.
VIA the ID, you can use them with <> alongside their corresponding format to mention a channel/role/user...
They're mostly used in Embeds

Formats

Channels: <#ID> ➝ #🤖│bot-spam
Users: <@ID> ➝ @humble sequoia
Roles: <@&ID> ➝ <@&642118166243311646>

[gilded verge]

then use right click on your server and copy id

[crimson adder]

about the robot offline and interaction failed issue, just send the server ID and wait for their response?

only way to solve this problems?

[gilded verge]

that's exactly what Kenzy said in the pinned message

[crimson adder]

ok, I have created a ticket and send the server ID

[olive ocean]

only admins are allowed to make tickets in the server? how to allow everyone

[rustic gale]

There's several possible causes

1. You blacklisted everyone or a generic member role in Server Configs -> Blacklist Roles

2. You made the Create Ticket button support-team-only (Panel Configs -> Buttons -> Create Ticket)

3. You denied the Create Ticket button to everyone or a generic member role (same menu as 2)

[sweet nebula]

Hello, how do I change the posts here?

[rustic gale]

What's the ID of your server please

[rustic gale]

Edit Panel Message

[humble sequoia]

**Panel Message**

The panel message is where people react to make a ticket. To customize it head over to your Dashboard --> Panel Configs -> Panel -> Edit Panel Message

[rustic gale]

After editing the panel message, re-send it with the Send button (or update it with the Update button)

Your server lost its premium subscription

Either obtain premium again, or switch to @pseudo glen

[humble sequoia]

How to disable the premium bot

To disable the premium bot you will have to go to the Dashboard ➞ Server Configs ➞ Premium bot ➞ And on the right-hand side select the primary free bot in the drop down menu.

Premium features will still work on the normal bot.

[scarlet seal]

Ticket bot is down in our server.

1033613408236482580

[tidal copper]

952320777905143858

[robust sandal]

Après avoir modifié le message du panneau, renvoyez-le avec le bouton Envoyer (ou mettez-le à jour avec le bouton Mettre à jour)

English (en) → French (fr)

[ashen vault]

Is the "direct transcript" broken? If i go on that one, the website say "SSL handshake failed" with error code 525 ^^

[rustic gale]

The website may be down. Please try again to confirm

[ashen vault]

ur a wizard, thank u ❤️

[iron night]

Gave +1 Rep to @rustic gale

[jade topaz]

All it keeps saying is

[dusky sphinx]

I'm having the same issue, nothing changed on my end but suddenly my users are all seeing this

[rustic gale]

What are the IDs of your servers?

[jade topaz]

Exactly, I re did them all and it still says the same thing

[rustic gale]

Or the names if you don't know the IDs

This may be a backend issue

[jade topaz]

I don’t know the id

[rare owl]

Flash

[jade topaz]

Yes?

[rare owl]

Would u like to join my server ?

[rustic gale]

That's not what this channel is for, pal

[jade topaz]

lol

[rare owl]

I know I’m just asking

[jade topaz]

But it still says it and I don’t know y

[rustic gale]

Anyway. If you don't know the server's ID just tell me the name

[jade topaz]

4life LA

[rustic gale]

Can you confirm that the bot is offline in your server? (Gray circle instead of green dot)

[jade topaz]

Oh yes it is offline

[rustic gale]

Oh dear

[jade topaz]

I don’t like how you said that

[mystic dune]

Hey guys i have a lil prob the tickets in the serv i administrate wont close like the close button just dont do anything :/

[rustic gale]

Yeah, it's another instance of that invisible backend issue. I've let staff know

[jade topaz]

K

[spiral cipher]

Is there anywhere to track progress on this?

[rustic gale]

Sadly no

[spiral cipher]

Kk, thank you

[mystic dune]

Because even the delete or the close command dont work :/

[golden locust]

Does the bot appear online?