🆘│community-support

[rustic gale]

That's the cause of the problem

[sullen shard]

Oh okay

Thank you for your notice!

[jade topaz]

Is there a way of stopping the other support members from being booted if an Admin claims a ticket?

[charred pike]

Halo

[robust sandal]

Gibt es eine Möglichkeit, das Booten der anderen Support-Mitglieder zu verhindern, wenn ein Administrator ein Ticket beansprucht?

English (en) → German (de)

[fresh badger]

Can anyone else see our conversation in the ticket channel?

[cobalt fractal]

People with admin permissions

Will always see private channels

[fresh badger]

Oh ok but not other members?

[cobalt fractal]

No, unless they’re support team

[fresh badger]

Aye ok

Thanks 👍

And are disabled roles the roles that can make tickets ??

[slate mantle]

hey guys - im having issues with the ticket bot - it was working fine earlier and now people can't interact with the bot i.e. when they go to raise a ticket or if we try and close existing tickets we get "this interaction failed" does anyone have a solution?

anyone can help? its not responding to the application

[scenic plinth]

One of our premium servers seem to be having issues. Anything relating to the standard version of the bot seems to be online as I send this. Relating to the one premium server being offline, I will notify someone in a few minutes if the issue does not fix itself.

[south topaz]

Roles which you set there will not be able to open specific ticket ...If you want to block one role completely check this:

[slate mantle]

im only using the free version - so not sure why its not working

I don't have premium

[fresh badger]

Aye ok thank you

[iron night]

Gave +1 Rep to @south topaz

[scenic plinth]

Resend your panel or update your Discord application.

[opal cradle]

normal bot is still down on my server

[scenic plinth]

Is the bot not appearing online or just not responding?

[opal cradle]

its not online

[scenic plinth]

Can you provide a screenshot and the server name please?

[opal cradle]

server id 735651766607020144

[scenic plinth]

That is our dead server at the moment. You will need to wait until the developer has restarted that server.

[opal cradle]

okay

[scenic plinth]

I have been told it should be fixed as I said that.

[opal cradle]

yep, its back up
Thanks

[icy thorn]

How do I setup ticket tool for a server?

[jade topaz]

hi, in manage servers i refresh the page many times and the servers still do not come out, any solution?

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see the steps on how to relog.

How to relog in the Dashboard.

First, you must go to the dashboard. Once you are there, click on your avatar on the top right. after you click it, you will see a button that says Logout. You must click that. Once you have logged out, you can log back in.

You can also click here to log out immediately.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using the </permissionlevel:1029797400174399542> command on your Discord Server

User permission level with Ticket Tool
@User is permission level: 0 (User)
```» *If it shows that your permission is **0**, you don't have any of the above **3 things** to manage the dashboard.*


**See the Image below on how to relog:**

[fallow ingot]

@jade topaz check this out ^^

[humble sequoia]

How Do I setup Ticket Tool

You can check our documentation here;
You can also check #📂│information for the basic setup;
or run the </setup:1025379472167403530> command within #🤖│bot-spam

Our documentation contains all the info you need about the bot to be able to setup and configure the bot however you like.

[fallow ingot]

@icy thorn check this out ^^

[icy thorn]

Thx!

[fallow ingot]

No problemo

[jade topaz]

Tysm

[vague hound]

Hi guys anyone know how they have set the automated responses in #📂│information

seems really cool but cannot figure it out

[slender minnow]

its a whitelabled version of another bot

[vague hound]

Do you know what bot it is?

[slender minnow]

@obtuse kraken

[vague hound]

Cool thanks mate

[iron night]

Gave +1 Rep to @slender minnow

[jade topaz]

sorry but i can't put emote, i tried with id

[rustic gale]

Make sure the bot has the Use External Emoji permission

Make sure the emoji is in a server that Ticket Tool is in

Make sure the ID is correctly entered

[jade topaz]

have rol with admin permission

and i added the emoji, the ID it's correctly

[rustic gale]

What's the server's ID

[jade topaz]

1045115617298108477

on the button if it works

[rustic gale]

That's odd.

@jade topaz Try sending the panel again

[jade topaz]

ok

nop

[rustic gale]

You need to check the ID

The emoji in the button has a different ID than the emoji in the message

I'm 90% sure you're trying to use an emoji from a server that Ticket Tool is not in

[frozen sonnet]

Which variable do I need to use to tag the person who created the ticket?

[wise cloak]

is there any way to view transcripts on the website?

[abstract hinge]

nothing is needed, the bot automatically writes who created the ticket

[wise cloak]

is there any way to view transcripts on the website?

[abstract hinge]

you can view it by following the link sent by the bot

[wise cloak]

that doesnt show up

[abstract hinge]

can you send a screenshot?

[wise cloak]

a screenshot of what.. it doesnt show shit

[abstract hinge]

it is not visible on the downloaded file, but it is visible on the link

[wise cloak]

bro you're dumb, it shows literally nothing. how am i meant to find that when it doesnt show

[scenic plinth]

Let's watch our tone and be respectful please 🙂

And to answer your question to help him out, no, the only way you can view transcripts is if you have a transcript channel saved / saved the transcript somewhere before the ticket was closed. There is no such feature on our dashboard to view transcripts.

[abstract hinge]

I don't know why you can't see it, but it works: https://tickettool.xyz/direct?url=https://cdn.discordapp.com/attachments/1045373778370252851/1045373922096468068/transcript-closed-0065.html

[rapid spade]

yes it doesnt show

[wise cloak]

should def be a feature

[rapid spade]

does any1 know how tf to do this then

[humble sequoia]

How Do I setup Ticket Tool

You can check our documentation here;
You can also check #📂│information for the basic setup;
or run the </setup:1025379472167403530> command within #🤖│bot-spam

Our documentation contains all the info you need about the bot to be able to setup and configure the bot however you like.

[scenic plinth]

You can always make a suggestion 🙂

( #💡│suggestions )

[ancient citrus]

I just get that

[scenic plinth]

Typically meaning the website received too many requests from your IP, and as a security measure, it was blocking further requests. This will take about 10 minutes to an hour to resolve itself, assuming there is no more spam coming from the IP 🙂

[distant niche]

How do I change that message ?

[blissful atlas]

Go to dashboard>panel configs>select panel then

@distant niche

[alpine crater]

Hi, How can I add 1 more create ticket button for the same panel?
Something like automated support

[distant niche]

Thx @blissful atlas

[iron night]

Gave +1 Rep to @blissful atlas

[blissful atlas]

What do you mean? Change button?

[alpine crater]

Something like this in support ticket, is this premium feature?

[abstract hinge]

@alpine crater

[alpine crater]

Thanks @abstract hinge

[iron night]

Gave +1 Rep to @abstract hinge

[blissful atlas]

What is the point of rep points?

[rustic gale]

Bragging rights

[rustic gale]

{ticket.user}

[ancient citrus]

ʜᴇʟᴘ ᴘʟᴇᴀsᴇ?

[rugged kite]

L’emoji que tu a assigné sur le bouton n’est probablement pas sur le serveur ou n’est pas accessible au bot

[robust sandal]

The emoji you assigned to the button is probably not on the server or is not accessible to the bot

French (fr) → English (en)

[rugged kite]

@ancient citrus

[rustic gale]

Invalid emoji. That's usually because you wrote text into the emoji field

Instead of the emoji alone

[green valley]

Hey, I've been using Ticket Tool for a growing server, and our open ticket numbers have been shooting up recently. This is starting to make it difficult to differentiate between tickets, and our staff is having some trouble figuring out which tickets they've claimed and which are claimed by other people.

Any tips or organizational structures for this problem?

Thanks!

[ancient citrus]

Tysm

How do I switch it

[nova granite]

when i try managing my servers in ticket tool my server doesnt show up ive reopened my browser and discord

[robust sandal]

Comment puis-je le changer

English (en) → French (fr)

[rustic gale]

Log out of the dashboard and log in again

#🎫│make-a-ticket and we'll take a look

^ The last one was for @ancient citrus

[rustic gale]

Add {author.name} to the ticket name

To the claimed name, concretely

[ancient citrus]

Thanks it works now

[abstract hinge]

how to use bot @robust sandal

[robust sandal]

Comment utiliser le bot @robust sandal

English (en) → French (fr)

[abstract hinge]

Oh understood

[robust sandal]

О, зрозумів

English (en) → Ukrainian (uk)

[hollow void]

Anyone know how to make a ticket work its been 3 days and no reply

[robust sandal]

Будь-хто знає, як змусити квиток працювати 3 дні і без відповіді

English (en) → Ukrainian (uk)

[nova granite]

still not working

nvm

[jade topaz]

anyone know why my premium aint showing up i purchased today

[robust sandal]

Будь-хто знає, чому мій преміальний айнт з'явився, який я придбав сьогодні

English (en) → Ukrainian (uk)

[fringe bolt]

hi @wanton fern, are you perhaps available to help me?

I wasn't. I am trying to set this up but it's glitching

[wanton fern]

Please don't ping but hello, maybe I can help

Ah, did you try following the guide?

[fringe bolt]

yeah sorry for that. I am trying to make 2 different ticket systems, and the dashboard displays it correctly but when I send it, it doesn't

[fringe bolt]

I don't think that's the issue here to be fair, but no, I didn't

[wanton fern]

can you open a ticket?

[jade topaz]

can u look my ticket as well

[fringe bolt]

done 🙂

[jade topaz]

#1045427307633987665

[hardy ledge]

how can i get a skin in lol

[wanton fern]

i see the problem fixed itself hahaha, probably a hiccup on our server

we had problems yesterday with some servers only, not all

but its up and running now

[prime shoal]

@prime shoal

[outer current]

logged like 5 times and my server won't show up

[oak shuttle]

be sure you have the necessary permissions to access the dashboard

[green valley]

Ah, thank you!

[iron night]

Gave +1 Rep to @rustic gale

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see the steps on how to relog.

How to relog in the Dashboard.

First, you must go to the dashboard. Once you are there, click on your avatar on the top right. after you click it, you will see a button that says Logout. You must click that. Once you have logged out, you can log back in.

You can also click here to log out immediately.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using the </permissionlevel:1029797400174399542> command on your Discord Server

User permission level with Ticket Tool
@User is permission level: 0 (User)
```» *If it shows that your permission is **0**, you don't have any of the above **3 things** to manage the dashboard.*


**See the Image below on how to relog:**

[outer current]

how do i see that?

[oak shuttle]

use /permissionlevel

[outer current]

i have level 6

[sand gate]

How bad is that?

[robust sandal]

Наскільки це погано?

English (en) → Ukrainian (uk)

[rustic gale]

How bad is what?

[sand gate]

yas

[pine finch]

nah thats good ngl

u got ads partner and other so its good enough

[sand gate]

There are people who speak Arabic, I don't know how to speak English

[abstract hinge]

you can translate messages using a bot: @robust sandal

[pine finch]

i know how to speak them 2 :))

[sand gate]

اجل تكلم مدامك تعرف

[robust sandal]

Yes, talk as long as you know.

Arabic (ar) → English (en)

[sand gate]

🙂

[pine finch]

مبحبش ;-;

[robust sandal]

I don't like ;-;

Arabic (ar) → English (en)

[sand gate]

ماعرف انقليزي والله

[abstract hinge]

;-;

[robust sandal]

I don't know English

Arabic (ar) → English (en)

[pine finch]

؟

w @robust sandal

[pine finch]

انا اعرف :))

[sand gate]

خلاص يامسلم تكلم

[abstract hinge]

@sand gate you can translate what you don't understand

[pine finch]

طب منا بتكلم اهو

[pine finch]

true ez af ngl lmao

[sand gate]

كيف اسوي كذا

[pine finch]

انا ممكن اساعد

[sand gate]

تمام علمني

[pine finch]

ابعت انفيت

[sand gate]

وش ذا

[pine finch]

invite

و انا هعملها

nah

wait wtf thats a bot

[robust sandal]

@sand gate يمكنك ترجمة ما لا تفهمه

English (en) → Arabic (ar)

[pine finch]

@sand gate ابعت انفيت

[robust sandal]

@sand gate Надіслати відмовлено

Arabic (ar) → Ukrainian (uk)

[pine finch]

bruh i though that was a normaly person but the msg is deleted ;-; why just why

how tf did u translate?

[abstract hinge]

I select flag which i need translate

[robust sandal]

أختار العلم الذي أحتاج إلى ترجمته

English (en) → Arabic (ar)

[pine finch]

oh alr

bruh i understand english fr

im the 2nd nerd in my class

oh and im from egypt

[abstract hinge]

;-;

[pine finch]

no kidding fr fr

[rancid sandal]

@rustic galeHey man, im creating new server and i set up ticket tool as it should be but till now members when closing ticket still able to type and read it and in perms they are off

[rustic gale]

Don't ping people for help. Not even staff

#🎫│make-a-ticket and we'll take a closer look

[rancid sandal]

done

[cosmic blaze]

hi, is there a button to unclaim tickets?

[rustic gale]

The claim button is also the unclaim button

[cosmic blaze]

got it, thank you!

[cosmic blaze]

is there a variable for claimed user?

[thorny quail]

Why does this happen?

[honest thicket]

Is it possible to manage ticket tools bot in a server you don't own?

[pine finch]

If u have perms to u can if u don't then no

[honest thicket]

Well what perms?

[limpid cloud]

How to auto delete ticket when it is closed?

[fringe condor]

Hi! I am premium subscription on the Ticket Tool

Can I increase the limit of ticket opened per user?

[pine finch]

Add bots perms

[limpid cloud]

anyone?

[slender minnow]

Temprary ban, should be good to go within an hour

[warped aurora]

не обязан

[rustic gale]

Not really. Depends on what you're trying to do with it

[rustic gale]

Administrator
or a dashboard role. Have a look

[humble sequoia]

Dashboard Roles

Any role you put there will have full access to the ticket tool dashboard. The server owner and users with admin permissions already have access to the dashboard.
Be careful of which roles to put here

Nov 25, 2022, 2:54 PM

[rustic gale]

Of course. Have a look in Panel Configs -> Limits

[rustic gale]

Panel Configs -> General -> disable Two Step Ticket

[honest thicket]

Thanks but I finally figured it all now

[iron night]

Gave +1 Rep to @rustic gale

[rustic gale]

Awesome

[agile mortar]

hello, I want to create a permission request ticket.
The administrator should be able to choose either yes or no and close the ticket.
I can even send the message that your request has been approved through the ticket tool by clicking the ticket close button, confirm and delete, but I cannot put a reject option in the same way.

Let me give an example for better understanding.

• user presses button "I want permission today (create ticket button )"
  -"Confirm and delete in the created thread(close button)"
  -auto delete

I would be glad if you help me

[rustic gale]

It seems you're trying to do something Ticket Tool is not designed to do

[iron night]

Gave +1 Rep to @abstract hinge

[robust sandal]

@rustic gale
Дякую за швидку відповідь.
Раніше я вніс деякі обмеження щодо дозволів панелі на інформаційній панелі. Як тільки я їх виправив, проблем не було. Я також 🙂 хотів повідомити вас про це

English (en) → Ukrainian (uk)

[abstract hinge]

np

[silk zenith]

Hello

If I try to acces the ticket tool dashboard then I can’t find my server

@pale pilot

[cosmic blaze]

i would like the ticket title to have the claimed user name. if not, i would like the ticket to automatically sort into a separate category depending on WHO claims it. like, jim's tickets, rebecca's tickets etc. because my mods forget that they claim tickets sometimes

[light spindle]

H

[rustic gale]

i would like the ticket to automatically sort into a separate category depending on WHO claims it
This one is impossible.

i would like the ticket title to have the claimed user name
Add {author.name} to the claimed name.

[rustic gale]

You may either need to log out and log in again

or you don't have dashboard permissions in the server

https://tickettool.xyz/logout

[jade topaz]

Hi how can i use custom emoji in panel embed editor?

[rustic gale]

Make sure the emoji is in a server that Ticket Tool is in

ideally you upload it in your own server

Then you paste the emoji ID wherever you want to use it

You can find out the emoji's id using the /id command

[toxic mortar]

How do I make a ticket

[rustic gale]

Check the Setup Guide in #📂│information

[frozen rock]

Hi everyone, i cannot see my server in the Dashboard of TicketTool, I only have this issue with one server tho. I am the owner, TicketTool is admin on it. Any idea ?

[rustic gale]

Log out of the dashboard and log in again

[topaz apex]

How do I see my ticket order history?

[empty thistle]

With the move to discord for premium subscriptions, I am unsure of how to transfer a premium sub from one account to another when the original account has been deleted. Is that no longer possible without manual support?

[jade topaz]

So I need some help, when a ticket is created I want to to have a role automatically added to it(like the support role) however I want to be able to remove people with this role if possible.

[rustic gale]

It hasn't been possible without contacting support for a while now. Even before the move to Discord's subscription system.

[rustic gale]

What do you mean by ticket order history?

[empty thistle]

I seem to remember being able to just use the same payment email on the respective discord account which allowed it to switch. Oh well though :(

[rustic gale]

It used to be possible, yes

[empty thistle]

Any plans on bringing that back?

[rustic gale]

I think it's very unlikely. You will have to ask for support. #🎫│make-a-ticket

[empty thistle]

That's unfortunate. Thanks though yes

[desert ridge]

?

this is the first time opening the website like this week

[ruby harbor]

.

[cedar fog]

For the Form, do I add the {create.form.1} to the raw or the description? I get the answers posted in the description posted twice. One in the message posted from the bot and as an embed.

[fossil gale]

Receiving the same error.

[polar inlet]

Can you make ticket tool send transcription automatically after the room is deleted?

[honest thicket]

Hey, my members can't make a ticket I don't know why it says they don't have permission.

[novel fog]

hello, how can I add more than 1 button to a ticket?

[rustic gale]

You probably enabled the automatic embed in addition to including the form variables in a different embed.

You could disable the automatic embed as it's not needed

[rustic gale]

Yes, with premium

[rustic gale]

It's called a multipanel

[humble sequoia]

Multipanels

For a more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Settings -> Panel

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[novel fog]

Okey thx, i will reply back

[grand wasp]

why my server doesn't show up?

[abstract hinge]

@grand wasp

[jade topaz]

Hello I Don't know How to Use this bot

In My Own server

[grand wasp]

oh, I see

[abstract hinge]

@jade topaz

[grand wasp]

Thanks.

[abstract hinge]

np

[prime shoal]

@karmic stump

[rustic gale]

Look at the Setup Guide in #📂│information

[hasty garnet]

سلام عليكم

في سبورت عربي !

@rustic gale
How can I make two tickets together with one button?

[novel fog]

I have administrator role but I cannot change the embed editor part. why is this happening?

@rustic gale

[jade topaz]

how to create a ticket in my discord?

[cedar fog]

Ty!

[cedar fog]

You gotta log into the tickettool dashboard and configure your panel before opening a ticket.

[rustic gale]

You should probably #🎫│make-a-ticket for that issue

[rustic gale]

It's called a multipanel. Have a look

[humble sequoia]

Multipanels

For a more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Settings -> Panel

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[novel fog]

okey

[hasty garnet]

Thank you I found

[iron night]

Gave +1 Rep to @rustic gale

[hasty garnet]

How can I appoint an administrator to close the ticket, but the regular member cannot close the ticket?

[jade topaz]

\

[rustic gale]

Panel Configs -> Buttons -> Close Ticket -> enable Support Team Only

[iron gate]

@rustic gale

How can I change this, please?

[rustic gale]

Panel Configs -> Ticket -> Edit Ticket Message

Don't ping people for support again

[iron gate]

Can you give me photos

@rustic gale -

[humble sequoia]

Ticket Message

The Ticket Message is the first message sent by the bot on a new ticket. To customize it head over to your Dashboard ➞ Panel Configs ➞ Ticket ➞ Edit Ticket Message

[quaint robin]

how do I make sure that when I create a ticket the ticket channel goes into a category instead of being at the top of the channels?

[rustic gale]

Panel Configs -> Category

You can set the category there

[quaint robin]

thx you

i set the category but he's still here

[undone vapor]

you need to set for closed too

if u want for closed tickets

[quaint robin]

For open ticket is the same

[undone vapor]

try to do it again and save

[quaint robin]

i save

[undone vapor]

did u selected correct panel?

[quaint robin]

i have only 1 panel

[undone vapor]

well

[quaint robin]

:(

[undone vapor]

idk

[quaint robin]

Ok

[iron gate]

can you give me a link " dash board"

[undone vapor]

https://tickettool.xyz/manage-servers

[iron gate]

How can I make a letter making a ticket

[undone vapor]

what do you mean?

[iron gate]

Like this

[undone vapor]

i dont really know what u mean, there are different functions for tickets

[iron gate]

Oh my god

[undone vapor]

explain

[iron gate]

Like this :

[undone vapor]

its default?

[iron gate]

I want to hurry up the bot sends such a message

Do you understand?

[undone vapor]

not really

[iron gate]

1min

How can I do like this please

[undone vapor]

ohh

[jade topaz]

@rustic gale please tell me yall get paid to put up with this shit 😭

[humble sequoia]

Frequently Asked Questions

Identifiy the number of your question and select it using the menu at the end of the message
- How do I create a panel?
- How do I send a panel?
- How can I grant my team access to tickets?
- How do I add/remove users from a ticket?
- How to automatically ping my support team on a ticket?
- How do I set what category tickets are created in?
- How does claiming work?
- What is the prefix and how do I change it?
- How do I limit the number of tickets a user can create?
- How do I set a transcript channel?

[iron gate]

@undone vapor tell me

._.

restitution

[undone vapor]

you make 2 panels

then go in one of them

[iron gate]

God!

[undone vapor]

and u go to attached panels

i dont really know how to explain

i never did dat thing

[iron gate]

I want to make your bot send a message to open a ticket

Like that !

[undone vapor]

your bot ???

[iron gate]

It's a just message

[humble sequoia]

How do I create a panel?

A panel is the core of Ticket Tool, so its important to do the adequate process:
> 1. Go into your Dashboard
> 2. Open your Panel Configs tab
> 3. Click on the + or in the Create button
> 4. Fill in the blanks
> 5. Create the panel

[undone vapor]

do this

[iron gate]

1min

[undone vapor]

..?

[iron gate]

How can I change this message?

[humble sequoia]

Ticket Tool Help Menu

Ticket Tool is the only ticketing bot you'll ever need! Explore its features and set the best ticket system for your server!

<:CommandIcon:1018980659064221746> Commands

Browse through Ticket Tool's commands list and find new utilities!

<:TextIcon:1018980662881030144> FAQ

Solutions for the most frequent questions our users have when implementing the bot on their server.

<:Setup:1034174646788030664> Setup

The steps to follow when setting the bot for the first time on any server

[undone vapor]

go down and there will be ticket message

[iron gate]

I need photos.
@undone vapor

Or Explain like this :

[humble sequoia]

Ticket Message

The Ticket Message is the first message sent by the bot on a new ticket. To customize it head over to your Dashboard ➞ Panel Configs ➞ Ticket ➞ Edit Ticket Message

[rustic gale]

@iron gate

[iron gate]

@rustic gale

._. I want to change the writing underneath that.

[safe apex]

my second server dosnt come up in ticket tool what do i do @wanton fern

[simple panther]

Help pls

[rustic gale]

Click the text that says Embed Editor and you will see the embed editor

[daring bolt]

Hi! Quick question: is it possible to make it do that tickets are not able to be deleted by the designated support team. Only closed? (Not with the premium bot)

[candid pine]

If someone opens a ticket how do I make it so it automatically goes into a category?

[daring bolt]

https://scribehow.com/shared/Tickettool_Workflow__MMBE9tOXRpqIXwnqY_7_ZA

Click that link and follow the insturctions that I made. It should be quick

LMK if that helps

[candid pine]

@rustic gale Already
it in a ticket.

[daring bolt]

ok oki!

[candid pine]

But thanks anyways!

[iron night]

Gave +1 Rep to @daring bolt

[daring bolt]

np

[frigid jay]

how can i reset the counter for tickets?

[daring bolt]

well one way i can think of right off the bat is to delete the panel then create it again

Thats not the most practical, but it will reset the count for sure

let me think abt smth else to do

[candid pine]

1.Go into the Dashboard​
2.Open the Panel Configs
3.Open the Panel's Settings.
4.Open the General Options menu.
5.Update the Ticket Limit counter.

@frigid jay Thats the easiest way to do it.

[daring bolt]

@candid pine thx

[iron night]

Gave +1 Rep to @candid pine

[candid pine]

Anytime.

[daring bolt]

@frigid jay https://scribehow.com/shared/Tickettool_Workflow__LyclS-EARkSPWvIj4cNw1A

[candid pine]

What do Reps do?

[daring bolt]

Not quite sure

I think it is just like a thumbs up review or smth along those lines

[candid pine]

ok

[wet parrot]

Hi, I have a potentially silly question. I did do a search, but I'm still confused on how the dropdown option works. What I want to do is have a panel for tech help, and in the drop down, I want to give options that they have to select. Like option one help with Zoom option two help with Discord. I want them to select one and then open a ticket in the tech-help category for that specific option.

When I look at dropdowns, it says I can't select the same panel twice. Is there a way to do this?

[scenic plinth]

No, if it says you can't select the same panel, you can't select the same panel. Not quite sure how you expected a different answer.

[wet parrot]

Helpful, thank you. So, I have to set up separate panels for each option, which I get. There is no way to then combine them into one drop down menu?

[humble sequoia]

<:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706> Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on

First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

• Panel doesn't send? Make sure you have a valid emoji selected
• Option doesn't show up? Check if two options have the same panel in the DropDown Editor

$dropdown

[quick tundra]

Hii! I need help changing the ticket tool kind of bot to change it back to the normal one

[humble sequoia]

How to disable the premium bot

To disable the premium bot you will have to go to the Dashboard ➞ Server Configs ➞ Premium bot ➞ And on the right-hand side select the primary free bot in the drop down menu.

Premium features will still work on the normal bot.

[quick tundra]

Tanks

[wet parrot]

I saw that. Which is still a little confusing. Do I create a panel for each option, then create a panel for the dropdown and add each of the other panels to it?

[scenic plinth]

You don't need to create an entirely new panel to add each of the other ones to it if you do not want to, just whichever panel you choose to send is the one that will use the panel message, panel style, etc.

Each option has to have its own dedicated panels, yes.

[wet parrot]

Thank you

[daring bolt]

@scenic plinth thanks

[iron night]

Gave +1 Rep to @scenic plinth

[candid pine]

@scenic plinth What are reps for?

[scenic plinth]

I am going to pretend you did not just close your ticket that you asked the same question in only to come here to ping me to get an answer, in which, it is just a system with that bot, nothing else much I can say. Although I am going to say do not ping staff again please, unless you are thanking them that is.

[rustic heath]

What's it called when you press to open a ticket and it gives you a prompt before making it to fill in extra information and is it a premium feature?

[errant blade]

@candid pine

[daring bolt]

no it is just forms

It is not a premium feature

[inland sage]

m

[daring bolt]

https://scribehow.com/shared/Tickettool_Workflow__zVKFVxrNRK2iB9vAESI-Ig

Be sure to enable the form when your done. I forgot to include that step

[jade topaz]

How I fix this?

[jade topaz]

bruh

What?

[humble cipher]

hi how do u make it such that images in ticket transcript shows when you look at the transcript, since when I look at it the images are usually unaccessible

[humble sequoia]

━━ moved to ticket ━━

[elder orbit]

NEED HELP DM ME WHEN YOU HAVE TIME

[daring bolt]

Reinvite the bot

Using the bot invite.If

[undone vapor]

Please do not use caps and do not ask people to DM you.

[humble sequoia]

Ticket Tool Help Menu

Ticket Tool is the only ticketing bot you'll ever need! Explore its features and set the best ticket system for your server!

<:CommandIcon:1018980659064221746> Commands

Browse through Ticket Tool's commands list and find new utilities!

<:TextIcon:1018980662881030144> FAQ

Solutions for the most frequent questions our users have when implementing the bot on their server.

<:Setup:1034174646788030664> Setup

The steps to follow when setting the bot for the first time on any server

[undone vapor]

@elder orbit You need to go in the dashboard. Click on your Discord profile icon and Log Out. Then u log in again

[turbid mango]

He left.

[undone vapor]

oh

lmfao

[jade topaz]

How can I put a question if I opened the a ticket

[molten bay]

Hi team. Please how i can creat ticket ?

[abstract hinge]

On your server?

[abstract hinge]

after opening the ticket, just write your question in it

[jade topaz]

If I created it, how can I add the question?

[abstract hinge]

Yes

[jade topaz]

Hello I can't, when someone closes the ticket it automatically deletes it without going through the confirmation

[candid pine]

I think thats a premium feature.

[gilded verge]

Hey, I didn't quite understand your question but...
If you do not want the ticket to be automatically deleted after closing, please enable the "Two step Ticket" option [Panel Configs->General->here]

[humble sequoia]

Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

Create a Panel

To create a panel we are going to need to head over to the Panel Configs Tab on the Dashboard.
> Once at the dashboard we will need to click Create Panel.
> Enter a panel name (Fill in any optional settings you want).
> Click Create Panel and you are ready to get started with configuring your panel.
An example of a creating a panel is shown below.

Send the Panel to a Channel

Once the panel has been created, use the blue Send button and select the channel you want the panel to be sent to.

The Panel wasn't send

Use the </debug:ID> command to diagnose possible permission issues with the bot.

[gilded verge]

Hey @molten bay, please check

[tame kayak]

Yummi

[glossy onyx]

I am trying to send the ticket message to a channel but it says undefined

[jade topaz]

Can you teach me the way

[molten bay]

Please I need a ticket and I really don't know how it works to get one. Help me please

[elder moss]

i agree hiw di i open a ticket

[jade topaz]

I neeed help

[candid pine]

What language are you fluent in?

[candid pine]

Because go into #📌│automated-support than choose what lanugage

[abstract hinge]

#🎫│make-a-ticket

[alpine hazel]

what is this error
Failed: Invalid Form Body components[0].components[0].emoji.name[BUTTON_COMPONENT_INVALID_EMOJI]: Invalid emoji

[abstract hinge]

Invalid emoji. That's usually because you wrote text into the emoji field

Instead of the emoji alone

[alpine hazel]

oh

[wicked holly]

HI

[daring bolt]

hello

[wary snow]

So, my server was not showing up on the "Manage Server" Dashboard. So i logged out and logged back in and it says i have no servers that ticket tool is in?

[abstract hinge]

@jade topaz

[shrewd bone]

Two Ticket Creation Buttons, What to do?

[frigid jay]

look 4 messages up

[shrewd bone]

and?

oh thx

[knotty ether]

how can i make an ticket tool in my server?

[frigid jay]

Hey @knotty ether, read

[rustic gale]

Use /permissionlevel in the server and tell me what you get

[shrewd bone]

Where do I change the embed text in the ticket creation?

[rustic gale]

The one that says “to create a ticket react with 📩”?

Panel Configs -> Panel -> Edit Panel Message

[shrewd bone]

hahaha))) thx

[rustic gale]

You will need to re-send the panel with the Send button after that

(or update it with the Update button)

[jade topaz]

.

[late dawn]

why cant my members create tickets

idk what im doing wrong, it says they dont have permission

[abstract hinge]

Panel Config -> Panel -> Permission

[molten ridge]

I am in two servers with the Premium bot, one is able to close tickets as normal, the other one is timing out and not closing anything either through text commands or the button at the top of the ticket

[dire river]

Hey guys how do I set up auto transcript. When a ticket is closed I want the transcript of it to automatically go to a botspam and logs channel

Where it logs when the tickets are deleted already.

[daring bolt]

Hi! auto-transcript is a premium feature

[late dawn]

which one do i edit

[daring bolt]

User perms

[late dawn]

do they neeed all of them to create a ticket ?

[daring bolt]

wait... idk why that happens

what does it look like when someone creates a ticket

[daring bolt]

oh... let me check smth rq

[late dawn]

okay

[daring bolt]

Ok

try this: Panel Configs --> Buttons --> Create Ticket. Then send an ss please

[late dawn]

i have a verification system in the server that why the everyone role is disable, but i put the members role and it still says no permission

[daring bolt]

Okayy…

Try turning on support team only

Just see what happens

[late dawn]

still says it dont have permission

[molten ridge]

Premium ticket bot isn't functioning, what is a safe way to refresh it?

[daring bolt]

Oh that’s weird. Has it always been like that?

[abstract hinge]

User Permissions

[eager orbit]

Hello I am brasilliam:

Como faço pra colocar o ticket em algum canal?

[errant phoenix]

Onde abrir um ticket?

[late dawn]

yea idk why its like that

[abstract hinge]

Delete 'Disabled Roles'

[eager orbit]

@abstract hinge Help

[robust sandal]

Привіт, я бразиліам:

Як розмістити квиток на якомусь каналі?

Portuguese (pt) → Ukrainian (uk)

[eager orbit]

Thanks

[abstract hinge]

Wait

[late dawn]

after deleting disable roles it still doesnt work

[robust sandal]

Щоб розмістити квиток вам треба Panel Config -> Create Panel -> Send Channel

English (en) → Ukrainian (uk)

Щоб розмістити квиток вам треба Panel Config -> Create Panel -> Send Channel

English (en) → Portuguese (pt)

Щоб розмістити квиток вам треба Panel Config -> Create Panel -> Send Channel

English (en) → Portuguese (pt)

[eager orbit]

I don't know how to put the ticket can someone help me?

[abstract hinge]

To post a ticket you need Panel Config -> Create Panel -> Send Channel

[robust sandal]

Para postar um tíquete, você precisa do Panel Config -> Create Panel -> Send Channel

English (en) → Portuguese (pt)

[abstract hinge]

@eager orbit

[eager orbit]

Thanks!

Where do I go into configuration?

[abstract hinge]

Okay go Panel Config -> Panel -> Buttons -> Button Create Ticket and change permission here

[abstract hinge]

Sorry? You want setup?

[eager orbit]

And now?

[abstract hinge]

No no

[abstract hinge]

Off support team only and test

[abstract hinge]

@eager orbit

[late dawn]

after taking support team only off it still says no permission

[abstract hinge]

You updated panel?

[late dawn]

yes

[eager orbit]

Thanks <33@abstract hinge

[iron night]

Gave +1 Rep to @abstract hinge

[abstract hinge]

Okay wait support team

[late dawn]

what i jus start over and delete the ticket

you think it will work

[abstract hinge]

you can simply create a new panel without the settings that were in the previous one

[light lake]

Does anyone know, how i can make the bot ping a role whenever a ticket is created. I've tried with copying the role's id, but that doesn't work.

[balmy jewel]

Why is it doing this

[pliant wigeon]

hi

[rustic gale]

It's a security measure. You will have to wait until it wears off

30 to 60 minutes

[balmy jewel]

Why did it happen?

[rustic gale]

I don't know. It usually happens when the user presses a button several times very fast

[marble charm]

I am an admin is a server but when i go to setup the bot iin the dashboard it doesnt show the server that i added the bot to.

[gilded verge]

please log out and log back in to dashboard

[marble charm]

i did and it still doesnt show

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see the steps on how to relog.

How to relog in the Dashboard.

First, you must go to the dashboard. Once you are there, click on your avatar on the top right. after you click it, you will see a button that says Logout. You must click that. Once you have logged out, you can log back in.

You can also click here to log out immediately.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using the </permissionlevel:1029797400174399542> command on your Discord Server

User permission level with Ticket Tool
@User is permission level: 0 (User)
```» *If it shows that your permission is **0**, you don't have any of the above **3 things** to manage the dashboard.*


**See the Image below on how to relog:**

[gilded verge]

just to be sure, please read all of message

[marble charm]

when i try to check my permission level the command fails

[gilded verge]

could you send screenshot?

because I don't know if you got any error

[marble charm]

i tried it again in another channel and it worked

says im permission level 0 though

but im an admin in the server

[jade topaz]

This isn't working

[open junco]

I got everything set up and went to do a test ticket and it keeps telling me something went wrong lol

[rustic gale]

Can you share a screenshot of the error message?

[rustic gale]

You may have a role called admin, but you don't have the Administrator permission.

[open junco]

I believe I have administrator perms I'm able to invite and edit all the bots

Yea it says administrator under my role

[rustic gale]

That's Tickety

It's a different bot

You should go to Tickety's support server to find support for Tickety, but of course we recommend you switch to Ticket Tool instead

[open junco]

Oops sorry lol images looked the same

[uncut hedge]

how to make ticket like this

[jade topaz]

Can someone please help me, ive opened a ticket

[rustic gale]

That's called a dropdown menu

You set it up in Panel Configs -> DropDown Style

[tardy quail]

How do I change the transcript app it takes me to zoom

[upper night]

I'm having this same issue, I don't understand what the problem is either. 😿

[upper night]

Okay I think I resolved mine, maybe you did the same thing.
On your select menu page, for your drop-down emoji icons, did you type in the emoji's code like this :gear: or did you press the select button to pick it from the display?
Silly me typed it in, it didn't like that. I only just realized I had to use the select button. Which then allowed it to post properly

[late orbit]

Hey guys - is anyone familiar with the "undefined" error while trying to send the panel from the dashboard to the channel?

[granite zephyr]

puts administrator permissions to the Ticket Tool role and then send the panel

[late orbit]

It has administrator roles in Discord. Thanks for getting back to me

[late orbit]

Have double checked it all - it won't send the bot out the ticket tool into any of my channels unfortunately.

[granite zephyr]

Do you want me to do it to you? @late orbit

[lunar solar]

Hi please #🎫│make-a-ticket so I can troubleshoot this issue with you.

[late orbit]

It keeps giving me an error message that I had already opened a ticket, that's why I had started texting here. 🙃

[lunar solar]

ahh wait one

[lunar solar]

Would you be happy to discuss the matter in English? If not I will have to ask that you wait for our team to respond to your current ticket.

[late orbit]

English is fine 🙂.

[lunar solar]

alr 2 secs

[humble sequoia]

━━ moved to ticket ━━

[lunar solar]

#1046755600308129822

[civic wagon]

Hi, can anyone let me know from where I might get TT's logo?

[humble sequoia]

━━ moved to ticket ━━

[sullen jackal]

how to make more than one button in ticket tool?

[abstract hinge]

@sullen jackal

[sullen jackal]

where is the setting ?

[gilded verge]

in Panel

[sullen jackal]

thx

thanks @gilded verge

[iron night]

Gave +1 Rep to @gilded verge

[sullen jackal]

why the bot is offline

[scenic plinth]

Because it can happen. Not everything is perfect. We will look into it.

[sullen jackal]

okay

[shrewd marsh]

How fix?

[abstract hinge]

Привет! Выйти с аккаунта (на сайте) и зайти снова

[shrewd marsh]

Не сработало уже пробовал

[abstract hinge]

Посмотри ето @shrewd marsh

[shrewd marsh]

Спасибо!

[limpid linden]

This is happening quite frequently could u explain why - is it a problem on my end?

[rustic gale]

The bot is down in a few shards. Yours may be one of the affected servers

[limpid linden]

Oh ok when will it be fixed and will it be reliable after that

Because I’m having quite a lot of issues with tje Ticket tool reliability and if members can’t open tickets it’s a big problem and I don’t want to replace Ticket bot if possible

[rustic gale]

You can try getting premium. It significantly increases reliability

The premium bot would also be online right now

[limpid linden]

Breh - i dont want to pay I would rather use a different bot thank you - im sorry but I don’t have moeny to pay $6 a month which is nearly as much as nitro 💀

@rustic gale please give me a straight answer - will Ticket tool free version be reliable moving forward or not or I will replace it

I think there is a problem to cause even tho bot is online interactions keep saying they r failing

And it’s down again….. may just replace bot tbh

[cursive ember]

How to make tickets visible to people with a given rank so that they can write there but only the creator can close it?

[rustic gale]

Add it to Additional Roles, and make the Close Ticket (and Confirm Close, just in case) buttons support-team-only

[cursive ember]

But will the creator of the ticket be able to close it?

[rustic gale]

Oh. The creator

Sorry. I misunderstood

Add the role to Additional Roles and then add it to Denied Roles for the Close Ticket (and Confirm Close) buttons

The downside is that if a user with that role creates a ticket they will be unable to close it

[rustic gale]

There is no such thing as a reliable bot in the abstract

Every bot has downtime eventually

[cursive ember]

I just need everyone to see these tickets, but only the creator of the ticket can close it

[limpid linden]

Yes but the downtime on ticket tool is insane compared to other bots

[rustic gale]

That is currently not possible, but the developer has received the suggestion

[cursive ember]

Ouch okay

[limpid linden]

like this week I have received so many complaints with tickets being down and tbh compared to other bots ticket tool hasn't worked for me in a while

I have been trying to get it to work again for the past hour - failed interactions each time

[rustic gale]

Right now there's nothing to do but be patient

[limpid linden]

something is wrong wither with bot or my server

[rustic gale]

The staff team is currently working on the issue

It seems to be up again. Check again

[limpid linden]

hmmmmmmmm ok - bot used to be 95% reliable like a month ago now it is like 60% relaible

when it works 100% one of the best ticket bots and easiest to use but it's annoying with so much downtime especially in the past month or so

[cursive ember]

Bro chill xD

[rustic gale]

There was a major update a few weeks ago that unexpectedly created many issues

[wanton saffron]

Why does he repeat the buttons when I collect them

[rustic gale]

The developer has been working on solving those issues

[rustic gale]

Because you attached the panel to itself in Attached Panels

Include all the other panels, not the panel itself

[limpid linden]

I am slightly fristrated thats all - when u get 30 dms about tickets being down and not functioning properly for the past 3 weeks you will understand y

[rustic gale]

You think we don't get 30 DMs about the bot being down when the bot is down? 😅

[limpid linden]

ik lol which is y I'm wondering when reliabilty will be fixed

Or I would have to fine a backup bot as alternative

[rustic gale]

Always have a backup bot. Always

[limpid linden]

hard to find them + takes a while to set up properly

[rustic gale]

@iron night is a good general-purpose bot and it has a simple ticket system that you can use in an emergency

[limpid linden]

I know one but we already tried it and it wasn't the best may use it tho - our custom bot has gone offline which used to be other backup which is y we were relying solely on ticket tool for a few weeks

[limpid linden]

ok thanks

[iron night]

Gave +1 Rep to @rustic gale

[bitter skiff]

how do i make ticket tool bot put the message and like members can open a ticket on it

HELP

[abstract hinge]

@bitter skiff

[lunar parrot]

Where would I find the process for adding support staff to look at the Dashboard on the website for my server?

[tardy quail]

How do I change the transcript app

[humble sequoia]

Dashboard Roles

Any role you put there will have full access to the ticket tool dashboard. The server owner and users with admin permissions already have access to the dashboard.
Be careful of which roles to put here

Nov 28, 2022, 7:55 PM

[gilded verge]

@lunar parrot, please check

[gilded verge]

Please explain what you mean

[tardy quail]

So when I save the transcript it takes me to zoom

[gilded verge]

could you please send screenshot from transcript?

not from inside

[lunar parrot]

Despite being added, my support can't see the dashboard on the website

[gilded verge]

oh, then log out and log back in, this can help

[lunar parrot]

In Discord or the website?

Or both??

[rustic gale]

The dashboard role you added is Ticket Tool.

[lunar parrot]

Got it, that worked, thank you! ❤️

Thanks @gilded verge and @rustic gale ❤️

[iron night]

Gave +1 Rep to @gilded verge

[jade topaz]

Can anyone assist me team?

[rain cypress]

is a german support there??

[nocturne sorrel]

support ar ?

[abstract hinge]

What your problem?

[nocturne sorrel]

.

[nocturne sorrel]

.

[west drum]

Can someone help me set up the ticket? I’ll pay you.

[nocturne sorrel]

are you have support ar ?

[west drum]

Huh

[humble sequoia]

How Do I setup Ticket Tool

You can check our documentation here;
You can also check #📂│information for the basic setup;
or run the </setup:1025379472167403530> command within #🤖│bot-spam

Our documentation contains all the info you need about the bot to be able to setup and configure the bot however you like.

[orchid gazelle]

Hi, I can't edit the embed, is like the buttons don't work, only the color one works, someone know why?

[plush jasper]

Hey! I was wondering where the multi panel button can be found? I'm having trouble navigating in the new UI.

[oak sapphire]

panel configs, close to the bottom under "ticket creation" in panel

[humble sequoia]

Multipanels

For a more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Settings -> Panel

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[plush jasper]

That option doesn't appear at all. It's just a black square with no content inside.

I believe this may be happening due to a browser bug, but I've refreshed the page several times, as well as restarted chrome.

[oak sapphire]

have you tried relogging into the dashboard?

[plush jasper]

Yep. I believe I've tried everything you can think of.

I'll try use a different browser ig.

[oak sapphire]

if that doesn't work you might want to open a ticket to get better assistance for it

[jade topaz]

Pepsi can you assist

I'm also trying to add multi panels

[west drum]

Help

[jade topaz]

the emoji you're trying to use is invalid

[west drum]

@shrewd ferry

[west drum]

What emojis are not Invalid.

[jade topaz]

i can't see what emojis you're trying to use that screenshot gives no other information aside from the emojis in the form body are invalid lol

and button

[west drum]

@jade topaz the emoji that provides ticket tool
do you think this is the problem?😅

[jade topaz]

bro i don't know i can't see the emojis you're trying to use

[west drum]

Dm me

[jade topaz]

im good, but good luck to u

[west drum]

Oh my.

[jade topaz]

i don't work for ticket tool im not obligated to help you

[west drum]

it tells me that ticket does not have permission to publish But is impossible

What does that mean^^

[oak sapphire]

according to the error it gave, the bot is missing the necessary perms to send messages in the channel.

[humble sequoia]

What permissions should I give to Ticket Tool?

ﾠ
@pseudo glen requires the following permissions:

Add Reactions
Read Channels
Send Messages
Manage Messages
Embed Links
Attach Files
Read History
Manage Roles
Manage Channels

To change the role permissions, you can go to your Discord Server ➞ Server Settings ➞ Roles ➞ @Ticket Tool

To change the channel permissions, you can go to your Channel Settings ➞ Permissions ➞ Ticket Tool
ﾠ

Note:

You can give Ticket Tool Administrative Permissions instead of all the permissions listed above, but it's entirely optional and NOT necessary.

[jade topaz]

showing this now Pepsi

[oak sapphire]

You're using emojis that the bot doesn't have access to

[jade topaz]

Is there a list of the restricted emoji's? That would be very helpfull

[copper jay]

how do i fix the error where people dont have permission to create a ticket?

[neon oar]

Any admin on?

[oak sapphire]

i don't believe so, which emojis were you using?

[oak sapphire]

i'm not an admin but what's up?

[copper jay]

how do i fix the error where people dont have permission to create a ticket? @oak sapphire

[neon oar]

I have payed subscription. And now it say I do not have one

It worked from Saturday till now..

[jade topaz]

Have a look at my video Pepsi

[copper jay]

how do i fix the error where people dont have permission to create a ticket?

help me please @jade topaz

[scenic plinth]

Stop pinging randomly and be patient, they are wanting support just like you are and there are only so much people can do at one time.

[scenic plinth]

I have realized you opened a ticket, please be patient and wait for someone to respond to you.

[oak sapphire]

i'm not sure how to fix this yet but i'll ask a support member to help you when they can

[jade topaz]

i cant find my server on the servers list

ive kicked the bot and added it back but still nothing

[jade topaz]

Keep me in the loop fam

[oak sapphire]

try relogging into the dashboard

[jade topaz]

I want to be able to finalize the bot in the next hour or so

Im basically almost there

[oak sapphire]

i have told the team about it, but i can't guarantee a time because people get to it when they have time

[jade topaz]

does the bot do bump reminders?

Pepsi, goal is for me to wrap this up

ive added all same emoji's

But still nothing

[scenic plinth]

Typically this means the emoji is animated, misspelled/formatted incorrectly for the bot to understand, or just the emoji is uploaded to a server the bot is not in.

[jade topaz]

Can I open a ticket Ranza?

I just need you for 15min - been trying to set this bot up since morning

[scenic plinth]

Kenzy, and yes, if that is what you prefer, I have no guarantee I will be the one responding though, as I am only really here as Pepsi had notified me of your inquiry.

[jade topaz]

Kenzy * apologies!

Tricky one hahaha

Ive opened up the ticket

"premium support"

[jade topaz]

how do you add someone to a already opened ticket?

[rustic gale]

Use the /add command

[civic palm]

Hello peeps!
I'm using the ticket tool and I'm facing an issue, when I have a certain number of closed tickets, the new closed one doesn't go to the closed category but stays in the open tickets category..
Any hint on how to fix it?
Thanks

[bleak granite]

Not sure I think you can change the closed ticket amount in Settings on the website though. Or just delete all the closed tickets👍

[civic palm]

thanks, but I found the trick:
Discord only allows to stack up to 50 channels per category, meaning that if you have already 50 tickets in one category, the bot won't be able to place a ticket in that category, for such reason Ticket Tool counts with overflow categories, meaning that if your main category is filled, the bot will go ahead and place the ticket on the next one available, simply choose a second category in the category pickers

[iron night]

Gave +1 Rep to @bleak granite

[bleak granite]

Oh okay that's great you found your answer have a great day/night

[flat basin]

is your bot online? my bot is offline

[gilded verge]

I checked it and passed the information, the bot should be available again soon, please be patient ^^

[icy yoke]

Is there any way i can check past tickets that have been closed that i opened?

[flat basin]

OK thank you

[iron night]

Gave +1 Rep to @gilded verge

[frail vigil]

Yo

[spring thistle]

how to do maltipanels (with new dashboard)

[humble sequoia]

Multipanels

For a more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Settings -> Panel

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[gilded verge]

@spring thistle, please check

[cinder badge]

Hey

Is the bot down?

[broken needle]

... The bot is down in some servers

[cinder badge]

hmm

[icy yoke]

.

[gilded verge]

Hey, what's your server id?

[broken needle]

If it's a server that you're admin in the tickets may shown as closed-tickets if set up and could download transcript or re-open it

[gilded verge]

Please try now, fixed ^^

[cinder badge]

843762636091949066

[real relic]

Is the Bot down?

[slender cipher]

idk

how to use ticket tool?

[gilded verge]

oh, you've BOT ERROR, so need to change premium bot to free - in Server Configs

[cinder badge]

bot error how?

did my premium end ?

[gilded verge]

you don't have premium on this server, yup 😦

[cinder badge]

I’ll just renew it

oh damn my premium role just got removed now haha

[gilded verge]

nope

[slender cipher]

i just create a panel on ticket tool what do i do now?

[humble sequoia]

Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

Create a Panel

To create a panel we are going to need to head over to the Panel Configs Tab on the Dashboard.
> Once at the dashboard we will need to click Create Panel.
> Enter a panel name (Fill in any optional settings you want).
> Click Create Panel and you are ready to get started with configuring your panel.
An example of a creating a panel is shown below.

Send the Panel to a Channel

Once the panel has been created, use the blue Send button and select the channel you want the panel to be sent to.

The Panel wasn't send

Use the </debug:ID> command to diagnose possible permission issues with the bot.

[gilded verge]

@slender cipher, please check

[slender cipher]

ok

uhh how i add Field?

[gilded verge]

field? where exactly you want to add field?

[real relic]

@gilded verge

[gilded verge]

im still here, no need to ping.
what's your server id?

[real relic]

939671072914165820

[gilded verge]

this emoji means you need premium to be able to use this option

[slender cipher]

ohhhhhhhh

thx

[gilded verge]

are you sure bot is on this server?

[real relic]

yes

[gilded verge]

okay my bad, im sorry, so.. seems like there is problem with permissions for bot 🤔

[humble sequoia]

What permissions should I give to Ticket Tool?

ﾠ
@pseudo glen requires the following permissions:

Add Reactions
Read Channels
Send Messages
Manage Messages
Embed Links
Attach Files
Read History
Manage Roles
Manage Channels

To change the role permissions, you can go to your Discord Server ➞ Server Settings ➞ Roles ➞ @Ticket Tool

To change the channel permissions, you can go to your Channel Settings ➞ Permissions ➞ Ticket Tool
ﾠ

Note:

You can give Ticket Tool Administrative Permissions instead of all the permissions listed above, but it's entirely optional and NOT necessary.

[gilded verge]

@real relic, please make sure the bot has required permissions and permissions in channel: View Channel, Send Messages, Read Message History

[real relic]

It does

[gilded verge]

so please make sure he has permissions in channel: View Channel, Send Messages, Read Message History

[real relic]

still not working

Just “this interaction failed”

[gilded verge]

is the bot online on your server?

[slender cipher]

damn the bot is so good!

10/10

[real relic]

yeah

I beleive, still not working

Actually its offline

[winter wigeon]

Is there an auto close option for inactive tickets?

[flat basin]

thank you normalized

[iron night]

Gave +1 Rep to @gilded verge

[solid vault]

does anyone know if the price for Premium is per server or can I have this on more than one server for $5.99/mo?

[broken needle]

You can check their deals on the website

[slender minnow]

Its per server

[lethal lintel]

How can I find my server id?

[humble sequoia]

How do I get the ID of Roles/Channels/Emojis?

Ticket Tool has a useful command that helps you get the ID of various things like channels, roles, emojis, and your server.

Just use the command </id:1029797400174399546> <#channel/@role/:emoji:>. Now copy everything, including the brackets <...>, to your dashboard (or wherever you want it)
If you want the server ID, just use the command without any option.

Examples:

Server ID: $id ➝ 509192800865353738
Roles: $id @Role ➝ @humble sequoia
Channel: $id #channel ➝ #🤖│bot-spam
User: $id @user ➝ @copper owl
Emoji: $id ➝ ![ttonline](https://cdn.discordapp.com/emojis/818757771310792704.webp?size=128 "ttonline")

[lethal lintel]

Can someone join my server and help me set up the bot?

[sweet halo]

How to add this multi buttons? Like this picture.
The FAQ is outdated by the V2.
Is this for premium?

[rustic gale]

It's a bad idea to ask for this kind of help. The support team will not give you this type of support, and you don't want to trust a random user with access to your server.

If you need help setting up the bot, it's best that you #🎫│make-a-ticket and ask for support there.

[rustic gale]

Have a look:

[humble sequoia]

Multipanels

For a more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Settings -> Panel

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[sweet halo]

Thanks! ❤️

[dim ridge]

hello well I have the prize as I configure the message permissions on the bot

[acoustic glacier]

@rustic gale is it possible to make this 12345 categories in premium?

[rustic gale]

That's a different bot. It's called Sapphire

[acoustic glacier]

sorry for ping

[rustic gale]

@obtuse kraken

More to the point, @obtuse kraken is the generic version and @stark rune is a custom instance

[acoustic glacier]

Ok thanks

[dim ridge]

?

[gilded verge]

Hey, I'm sorry but you didn't describe your problem so we can't help you

[dim ridge]

How do I set up permissions to send messages on Ticket through the dashboard

[acoustic glacier]

Is there a thing in ticket tool that does that, example when i click a category it makes a ticket?

[gilded verge]

You can set his permissions only in your discord server, you can't change his perms in dashboard

[candid coral]

Hey

How do I tag a certain channel in the bot pannel

[real hazel]

Look for channels I think

[candid coral]

Got it

[tranquil geyser]

Hi

[analog wind]

How do I change the limit of tickets a user can have opened?

[rustic gale]

It's in Panel Configs -> Limits

[analog wind]

Thanks

[modest yacht]

I need Arabic person

????

[jade topaz]

Hi!!

You could use the prefix command instead, it'd be $help

يمكنك استخدام أمر البادئة بدلا من ذلك ، سيكون $help

[echo iron]

how do i do this on my server?

[jade topaz]

Thats called a panel!

I'll show you how to get it send shortly.

From there, you can edit the button text and title!

[echo iron]

ok thanks a lor

[jade topaz]

Your welcome :)

[echo iron]

lot*

[neat quartz]

Como colocar para traduzir através das bandeiras?

[robust sandal]

O seu :) de boas-vindas

English (en) → Portuguese (pt)

[robust sandal]

Isso é chamado de painel!

English (en) → Portuguese (pt)

[robust sandal]

How to put to translate through the flags?

Portuguese (pt) → English (en)

[rustic gale]

That's a different bot. It's called @robust sandal

[robust sandal]

Esse é um bot diferente. Chama-se @robust sandal

English (en) → Portuguese (pt)

[prime void]

It has been doing this for 2 days, any help I can get?

[rustic gale]

You don't see the server you're trying to manage? Are you the owner of the server?

Try using /debug in the server and let me know

[prime void]

No. But I have Administrator perms and it worked just a week ago.

[rustic gale]

What you need to do is log out of the dashboard and log in again.

You should see the server after that

[prime void]

Done, thanks! Now I feel dumb, thought I already did that 😅

[iron night]

Gave +1 Rep to @rustic gale

[prime void]

Its working now.

[rustic gale]

Awesome

[loud quest]

please help

[eternal mesa]

Hey, if I were to upgrade to premium to use the DM ticket transcript feature, does the transcript include files (pdfs) that members can download from the transcript?

[flat rune]

Hey everyone I can't seem to get the ticket tool bot to be able to create tickets any way i can fix this?

[oak sapphire]

is your discord app updated?

[loud quest]

yes！

I don't know what happened

[oak sapphire]

can you try reinstalling the app please?

[loud quest]

I am a group owner ，everyone can not open the ticket..

[loud quest]

please fix it

[oak sapphire]

is the bot online on the server?

[oak sapphire]

have you done the setup?

[oak sapphire]

i'm not sure and i will ask the support team but the transcripts i've seen come as a .txt file that you can download. i'll return to you with a certain answer as soon as i can

[loud quest]

no is not online

[oak sapphire]

okay, so this can happen if there's an outage and the bot becomes offline

[loud quest]

it is online now, but still not work

[oak sapphire]

i'll have a look at who would be able to help you with this, it's a bit above my level right now. i'll answer you soon

[loud quest]

Thanks！

[flat rune]

@oak sapphire pretty sure I've done it

[loud quest]

Sometimes online and Sometimes offline

[loud quest]

1

[eternal mesa]

Fosho

Just lmk

[rustic gale]

Are you getting an error message? What does it say?

[rustic gale]

Images, yes, up to 8 mb. Files in general, no

[rustic gale]

What's the ID of your server

[loud quest]

How to check the server. ID?

752816389995102268

[toxic kestrel]

The same is happening to my server. It is offline and whenever someone tries to make a ticket it says this

It is online for other communities who use the same bot though.

[rustic gale]

Interesting...

[rustic gale]

What's your server's ID?

[toxic kestrel]

207682313239134208

[rustic gale]

All of them on shard 427.

[toxic kestrel]

Ah, so only a single shard is down at the moment?

[loud quest]

So how to fix it？

[rustic gale]

@toxic kestrel @loud quest The developer has been notified. All that remains for now is to be patient as he becomes available and works to fix the problem.

[toxic kestrel]

Ok! Thanks for your help.

[vapid cove]

Is it possible to make it so when someone opens a ticket they also get a role assigned to them as well?

[hearty badger]

It seems ticket system is dead now. Anyone can. check it?

[oak sapphire]

the team is aware and the issue will be looked into as soon as possible

[green valley]

Yes, it's available as a premium feature under the Ticket settings

I have a separate question for anyone who can help: I've been trying to make use of the private threads within tickets, but I would like to only have the person who claimed the ticket added to the private thread. Is this possible?

[rustic gale]

@toxic kestrel @loud quest Please check again now

[rustic gale]

You too, please check again

[toxic kestrel]

It works now. Thank you!

[iron night]

Gave +1 Rep to @rustic gale

[hearty badger]

It works now! Thx

[loud quest]

thanks！

[fast fiber]

why my button is doubled

[spring thistle]

how to edit the description of the panel (in the new dashboard)

[spring thistle]

<@&540295656720302081>

:/

[covert swallow]

Panel configs > Ticket > Ticket Message > Embed Editor

https://i.imgur.com/TFAz90Y.png

[covert swallow]

You attached the panel to itself

[humble sequoia]

Multipanels

For a more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Settings -> Panel

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[spring thistle]

i mean the start of the panel not after opening it

[covert swallow]

Panel > Message Panel > Embed Editor

[spring thistle]

thanks @covert swallow

[iron night]

Gave +1 Rep to @covert swallow

[covert swallow]

No problem!

[spring thistle]

onther question, is there is a way to change the ticket name when someone open it?

[covert swallow]

https://i.imgur.com/b6pqKRE.png

Ticket opened channel name

[spring thistle]

Unfortunately I don't have premium

but thanks for help @covert swallow

[iron night]

Gave +1 Rep to @covert swallow

[covert swallow]

No problem

[still steeple]

Can someone help me im confused on why two buttons are showing

[autumn oriole]

Lol I am waiting for portguese support team answer whole day! Where are they?

[coarse pulsar]

What's this about?

[coarse pulsar]

hey

@covert swallow

[covert swallow]

The Portuguese support team is relatively small, please be patient

[covert swallow]

Could you please translate that error for me? I don't know how to read Chinese

[covert swallow]

Does the bot have the ability to see that channel?

[rustic gale]

Try using
/panel 1
in the channel, and show us what error you get

[coarse pulsar]

Where is that /pane 1?

[rustic gale]

It's a slash command

You write /panel, then select the command that appears, then write 1

[coarse pulsar]

I don't think it's this robot.

[rustic gale]

Yes it is. That's the free version

[coarse pulsar]

That needs to be upgraded？

[rustic gale]

Not necessarily

The premium bot is optional even if you have a premium subscription

[coarse pulsar]

I'd like to get this. Is it free to use?

[rustic gale]

I'm helping you get it right now

[coarse pulsar]

I love you.

[rustic gale]

Use /panel 1 and show us what error you get

[rustic gale]

Try using /debug

[coarse pulsar]

Same result.

[rustic gale]

In your dashboard, head over to Server Configs

and use the dropdown selector there to select the free bot

[alpine bone]

O

[coarse pulsar]

I'm done.

[rustic gale]

Now go back to Panel Configs and try sending the panel again

[coarse pulsar]

Sent successfully. Thank you very much.

[iron night]

Gave +1 Rep to @rustic gale

[rustic gale]

Good luck. If you have any other questions please #🎫│make-a-ticket

[coarse pulsar]

But sending me doesn't show the screenshot I posted above

[rustic gale]

What did you get?

[coarse pulsar]

I got the wrong channel category.

[jade topaz]

Hi, how to do the same?

[coarse pulsar]

extremely grateful

[jade topaz]

@rustic gale

[rustic gale]

Is everything solved?